Finance of America Reverse Reviews

I'm upset with Finance of America Reverse. They did such a terrible job. What they offered was $20,000 more than the other company. That was why I picked them. But then they're taking more. I'm only ending up with 6,000 more rather than 20,000 more. I'm really disappointed by how I'm getting screwed by them. I've had three reverse mortgages. This was the third one and this was the worst experience I've ever had in my whole life. I was being ripped off all the time.

We went with Finance of America Reverse seven years ago, so we went with them again. The rep I worked with was Carolyn. She was on the ball. Their rates and terms were good too.

Working with them went quite easy once they got all the paperwork they needed. But would have been good to have better communication by paperwork explaining how the process was done. Also, it would have been really wonderful to know what is really going on with the loan officer. There was a three-week blackout there and we didn't know what was going on. Then all of a sudden, the district manager called me and said that the loan officer I started working with was fired.

I've had a reverse mortgage for 11 years. I worked for this thing with Finance of America to improve the interest rate. They're very good.

I looked at several companies and it came down to a negotiation with them. I had one offer for the reverse mortgage that was better as far as interest rates. Finance of America Reverse came back and they matched that so I chose them. The application process was easy. One of the reasons I chose them was because some of the other ones that I looked at didn't want to roll all the different types of costs like appraisal to the end of the loan. They wanted to have me pay stuff upfront.

With Finance of America, we had a better rate, better money back, better everything, wonderful customer service, and they were always there whenever we needed them. They said the application would take 45 days, and it took 45 days. We got it all done and everything went smoothly. It was easy to go through. So, we recommend Finance of America to anybody.

Finance of America Reverse called me back promptly. I had this one lady named Dana. They didn't move me around to different people. She hung in there with me from the first conversation to the last. And I like that. She told me, I had to get online so I will be educated on the different types of mortgages that they offer. I listened to that. And I had to take an exam to see if I understood it. And I had to get the certificate in to her. Once I followed that procedure, she made sure that I understood my options. After that, we went through all the processes. I didn't have to explain myself over and over to different people. I was satisfied with her.

Finance of America Reverse got right on it. It was very good. They offered us the best rate they possibly could. What we really liked more than anything was the counseling that was required. Finance of America reached out to one of the local counselors and we started working with her. Also, we got approved in three weeks, which was fast. It was a positive experience for me and my husband.

This was the second time for me to refinance my Reverse Mortgage with Finance of America. The loan is now complete. My Loan Counselor, Reggie **, was absolutely wonderful. He answered all of my questions immediately and answered all phone calls without delay. I always felt as if he really cared about me and the information I was seeking. I cannot say enough about the professionalism and courtesy that I experienced from Mr. **.

I did some research with the help of Franchesca. She warned me about AAG and gave me articles about them, and defended Finance of America, which I appreciated. Because I read the articles and AAG showed up themselves to be greedy, because they wouldn't let go. And they kept sending information. They were like a Pitbull. They would continually bother me when I was already working with Finance of America.

Instead of people calling and just telling how great they were, Scott from Finance of America sent me the full package, everything I needed to analyze it to see if it would work for me. And I was very impressed because he was very professional. He said, "I’m gonna send it to you, FedEx it." And it wasn't cheap. But he spent time and the money to get the product out to me to take a look at. And from that point on, I contacted him back, and we were off and running. I was very impressed with the way he handled business. And I told him. It was straightforward. Scott followed up better than any of the people I use on a daily basis when I'm doing real estate. I know Scott is busy, but he always had time, answered my questions, and checked in with me to make sure that everything was okay. Not only did Scott answer the questions that I had at the time and during the process, but the counselor also added to that.

I sent the documents, Finance of America didn't get them. I sent them again. They would request one thing, I would send it. And they would say, “Oh, no. That's not what we needed. We needed this.” The whole process took almost six months. And it didn't go well. Also, the second gentleman's appraisal was substantially more than the first appraisal. So when I complained, my representative said, “Well, there's nothing we can do. That's a third party. So we have to take the lower appraisal,” which was very upsetting. I lost thousands of dollars because of that.

When Glen called, it was a prayer answered because he was so kind, understanding and helpful. And I decided to go ahead and do the reverse mortgage with Finance of America. So, it went forward and we just got closed a few weeks ago. Glen explained everything to me. And he would call and check up on me to see how I was, and went through the process. He called me constantly to update me with what was going on. And I chose to get some money out because I'm looking to buy a new car. He helped me with that. Also, we had several times when the FedEx people would drop something off for me to initial. I would take it back in when I was shopping, and take it to the FedEx office in Cedar City. He would call and tell me that he got the information with my signatures. He couldn't have been better for me.

Miranda from Finance of America Reverse was the one who contacted me. She gave me her idea of what was what. And we just looked into everything. Miranda was the one that I decided to go with with my wife. I liked her knowledge and patience with us when we had to get stuff done on the internet. We’re seniors. She took her time with us. She walked us through everything, where the other ones were a lot harder and weren’t as patient as she was. She was right on the ball. She stayed up with everything. If we had any questions, she would stay up to answer it. And it was 100%. She was the best. So, I would recommend the person right down to the end.

Eleadah ** was my go to person, she was fun, quick, enthusiastic and led me thru this entire refi quickly and with great enthusiasm. I will continue to contact her just because she is so informed and ready to please.

I called Finance of America and I talked to Ryan. He was very good. He and all the people I talked to were very nice. The application process was long, but it wouldn't be any shorter with anyone else.

Finance of America gave me a better rate. They are a good company and I liked them. They were honest and quick on whatever they did. I appreciated that. from beginning to end, the process took two months and that was fine with me. Ryan was my loan rep and he was really good. He was honest and every time somebody called, he would respond quickly. He kept me informed and updated.

I went with Finance of America and had a really good experience. My loan officer's name is Glen and he's a very pleasant guy to talk to, kept me in touch with everything that went on, and usually touched base with me sometimes at the beginning of a week, or at the end, sometimes both, either by phone or email. So, I was kept involved with the process, which I liked. He made everything fully understandable for meAnd everything went smooth. I'm very pleased with everything, because it enabled me to have more money to maintain my lifestyle with at the end of every month. I'm very pleased with being able to have better finances.

Everything went on well. I had a beautiful, all around clean officer to work with me. We got along well. I produced what she asked for, and we got through it together. She was very helpful.

Julie was the one that handled our loan. We were real pleased with her. She's fantastic. My wife took over the process for me right towards the end. She told me today that she talked to Julie who said in two weeks, we were going to receive a package telling us how to do direct line contact with Finance of America with their underwriters when we need the money.

I was very satisfied with my loan officer. He was professional and knowledgeable. He handled things in a timely manner. I’m very pleased with the way Finance of America Reverse worked out for me. I had someone that held my hand and kept me informed when I asked questions. I couldn’t ask for more than that. I was very pleased with the outcome.

I had a very wonderful experience with them. The rep was an excellent person to work with. She stayed on top of everything for us and answered every question we had. The process went faster than I expected and we came well inside the timeline. From what we have discovered, the less you owe on your current mortgage, the more cash out you can obtain. We're now debt-free from everything and so the reverse mortgage makes life a little easier. We've referred them already.

I filled out the application around February 22nd. After I did that, they had someone come out and appraise the house. At that point, my application was approved and they set up a closing date and then I closed. From the application itself, the process only took about a month. My loan officer was excellent and very helpful. He knew what he was talking about. He was available when I had a question. He was proactive in getting in touch with me to let me know what the next steps were. Overall, Finance of America Reverse knew what they were talking about and they were very competitive.

My grandmother was in need of a reverse mortgage and from a cost standpoint, they had the best deal. We had a very good experience with the reps. My grandmother answered some preliminary questions and did the application over the phone. But there was a small hiccup with the closing process. They didn't have the documents ready to go at the time the closing was supposed to happen. Still, we were able to get it done on the same day, just a few hours later. Other than that, the terms were about what I expected.

The process was drawn out way too long. There were a lot of bumps. I didn't quite understand the need in the expanse for two appraisals, but I understand that perhaps that was an FHA requirement. But my agent, Ellen, was great. She was very innovative. When she made her initial proposal, she recommended a package that say that the others were just a little more standard. She attached a carrot to her proposal.

I worked with Lou and he was pretty much on top of things. He was pretty straight up with me. He answered my questions and didn't feed me any bull. But the closing company that Finance of America Reverse used left a little bit to be desired. They were wiring the proceeds to the proper places, but when they did it, they kind of mailed them out and I don't know what they waited for on one of them, but it was all taken care of now. The rates are a little high. But the terms are all right.

The initial process was alright. But they started having to get Mickey Mouse crap that wasn't really necessary. My wife is in a nursing home and she has dementia. She is not on the title for this house. She was on the title for the house that I sold two years ago. But we had to put her name on the note, which was ridiculous since she has dementia and can't make decisions on her own part. I had to provide an original power of attorney. They kept telling me that was required by the Feds and by FHA. Maybe so, I just thought it was ridiculous to have to go through all that crap when my wife was not on the title for the house.

The agent gave me the best deal and their communication through the process was excellent.

I worked with David and he was great. He kept me informed of everything. He always got back to me when I called him. He was on top of things. The appraisers that came out were both okay. The first appraiser was looking at stuff that really didn't matter because a week before he came out, we had a flood in the garage and I had to get a new water heater and drywall and do copper piping. So what we did was we took everything and piled it up at the other end of the garage area. The appraiser said, “Well, that's like a fire hazard.” But I told him, “I know that. I know that. Don't worry. We have to get everything fixed.” The second appraiser was an older woman and she seemed to be very experienced. Overall, I’m pleased with Finance of America Reverse.

Finance of America was one of the top 10 companies, and working with their reps was great. The application process was pretty extensive. I called some other place first, and they couldn’t give me the information. They had to take my information down and then send it to somebody else. They would figure it all out for me, and then they would get back to me. When I called Finance of America, the rep looked it right up on her computer and told me everything I needed to know. The other place did get back to me, and they had pretty much the same information and about the same interest rate too. The person I dealt with at Finance of America got in touch with me and kept me informed. They answered any questions I had. It was a great experience.

Andrew was very nice, kind and attentive. He always let me know anything and kept in touch with me about certain things that I needed to know. He also kept in touch with my son. The only thing that bothered me was that Finance of America Reverse kept my brother-in-law's address and phone number rather than about me because he was the one who first inquired. Andrew helped us to try to change everything but Finance of America Reverse still kept my brother-in-law’s email and they were sending him email instead of sending it to me. So I wasn't getting a lot of information. But Andrew saw to it that I did. The whole process went smoothly with Andrew, my son and my brother-in-law being by my side.

In the beginning, I was very doubtful because they were just too good to be true. But after witnessing them, I would rate them a 10 out of 10. The lady that I dealt with from the beginning was helpful, courteous and kind. The appraiser was knowledgeable and excellent. But the rep promised that there would be literature sent to me sometime after the finances and I haven't gotten them.

Finance of America offered us a better deal as far as credit score is concerned towards our closing fees and the person that I had in contact with was more knowledgeable. The application process itself went fairly quickly. We are at least eight months in getting the rest of the process done, mostly because we had trouble with getting appraisers out because they're so busy.

The mortgage process with Finance of America was all done over the phone and by email, and everything was sent by the broker. She did a very good job and got all the documents together. I reviewed them with the property owner. Then she signed them and sent them back. Then, they did the application process. She applied, got the reverse mortgage, and then we closed through a designated agent for the institution in Rhode Island. Every time anything is signed, there were notaries present. It was all done by the book, and all were executed thoroughly and completely. Everything was done through Monica who's a broker for the institution. She was very thorough, professional and knowledgeable, and she knew what she was talking about.

So far, so good. The rep answered the questions and my phone calls and was very informative.

Dawn was very helpful and knowledgeable. She'd also text back immediately and say, "I'm on another call. I will call you as soon as I can." Usually, within one day or two days, if I called her late in the day, she would always respond with a direct call and she was very accessible to whatever questions I had. I didn't do a lot of research on a home. There are two kinds of reverse mortgages and she tried to tell me about them. I don't understand how it worked, but what I read and with what she did, made me feel very confident, and that was why I did it and I'm very happy I did it. The only thing I'm really aggravated about is that counseling session, which was 150 bucks. I don't know why I had to do it and that was a waste of money, in my opinion. I think that was a scam. But everything else with Dawn and Finance of America was very legitimate and very thoroughly explained to me.

Randy is a great representative of Finance of America. The process was a bit longer than refinancing, which I've done about three times in the past. There's a good reason for it. It's more serious and more sincere. Even to where the appraiser comes in and appraising the house is different than just refinancing. They're much more particular. Waiting for everything to come to a close, Randy worked through that with me as fast as they could. It did work out okay and just as fast as normal refinancing, but there was more entailment like I had to sign a lot more documents and go through a training class with someone in Virginia over the HUD reverse mortgage thing.

I got a good response from the person I was hooked up with. His name is Kevin. I feel comfortable with him and I figured other companies were about the same, so I went with him. The application process went smoothly. I had a good experience with Finance of America, and I would recommend them.

The process that I went through was pretty simple. I already had all of the information so it was pretty easy for me. I got the customer service that I looked for. I was treated very good, and very kindly. Everything was pretty much explained to me. It was more of a pleasant atmosphere than I had with a previous company. My interaction with Connie was fantastic. She was very informative. When I sent the package up, I put all the information in an envelope and then I got a phone call a couple of days after I put it in FedEx, which was pretty quick. Connie said they were missing something. So, I scanned it and sent it to her, and the process was real quick after that.

I had applied to Finance of America earlier, and then I withdrew it because I didn't like the appraisal on the house. I waited four months and then reapplied. My questions were answered and there were no surprises. The rep tried to make the process simple. The reverse mortgage is really helpful in and of itself. But as far as working with Finance of America, I feel like I got about the best deal you can get as far as the amount of dollars that ended up out of the process. They're limited by law. It seems like there are a lot of things that are similar and are governed by the rules as far as the fees go. Although, I felt like the fees and how they handled it were better with Finance of America and that I was looking at things like the appraisal fee. So, I felt that I didn't come away feeling like I could have done better somewhere else.

I called Finance of America Reverse and spoke to a customer service agent. They connected me with a loan officer, Kevin, and we went through the process from there. The application and underwriting process took three months and I was fine with the process. It was just a matter of getting things done on time. Kevin was great and always reaching out in case something was needed. He really was great throughout the whole process. I was happy that he was our loan officer. I had a pleasant experience.

The application and the underwriting process didn't take that long but the appraisals took approximately two months. That aside, the application process was straightforward and not difficult. Finance of America Reverse was 100% good. The lady that I dealt with was Amber and she was very helpful and always available. She was easy to talk to and answered all the questions. Finance of America Reverse has impacted my life greatly because I have some money now and that takes all the stress out of my life.

We were happy with Finance of America. We liked the rep a lot. He ended up being from our home state in Indiana, so we got along real good. He kept us informed throughout the whole thing, and couldn't ask for a better situation. It was smooth and easy to deal with. Andrew was the guy we used. I highly recommend using him if you can, because he is amazing. And he's a veteran. He fought for our country, and he fought for us on this thing. He's the greatest. I ended up getting a better rate than I thought we would get. Because we had looked through our bank and a couple of other things, and this ended up being better.

I wanted to refinance. I did Finance of America Reverse and the process was relatively easy. That took a couple of months. Other than that, they were helpful and they did what they said they would do. I was well satisfied with them.

It was a multi-step process. Finance of America requested the documentation that we had with all of our previous payments of what we wanted to have taken care of and help to get us on a more sound financial basis. I'm retired now and I want to be sure that we're not getting into financial trouble, and Finance of America had a favorable process and result for us. It took a couple days back and forth, getting the documentation that was requested, extra things that we needed. And step-by-step we were able to send over what was needed. The hardest thing was I don't have a fax machine at home, so I had to get a lot of email stuff sent over. That was the easiest way for us to do it.

Everything went great with Finance of America Reverse. We closed sooner than I thought. The rep called me on the phone and I talked to him all the time. He was good.

We found Finance of America Reverse and thought our problems were solved. The main reason we got the loan was to pay off back taxes on a construction loan so we can continue putting money into the house. The guy who set it up, Ryan, was really great but something happened between him and the actual payout. They didn't make one of the payments they were supposed to make and that was part of the agreement. Now, we're kind of scrambling to find out what's going on before our house gets repossessed. I have talked to somebody and I'm going to give him a callback and find out what's going on. I contacted him almost two weeks ago and haven't heard back from him. I'm not too pleased at this point.

The rate we received this time is much better than what we previously had. Also, the young man that helped me and my husband through this was very thorough and he was open at any time for questions. If we had any more questions or wanted to do any more, we would ask for the same representative. Overall, we're pleased with redoing the reverse mortgage.

The lady at Finance of America was very friendly and knowledgeable. Her name was Cecilia and she did stuff rapidly, as opposed to other companies. She also seemed to be helpful, professional, and responsive every step of the way. But the process took a longer time, overall, than I had expected. It took three months from start to finish and I didn't understand what was taking so long. But the application wasn't bad. Cecilia gave me a list of information I needed and I provided it for her.

Rob, my loan officer, was really good. The only thing was I had a living trust and when they made out the check, they made it out to me, my wife, and the living trust. But in order to cash that check, I had opened up a new account with my bank, which I have several already. I called Rob and he had them reissue the check just in my wife and my name.

The loan officer was a sweetheart. She did everything humanly possible. But as we got past her, everything was a problem. I was asked for the same documents five times.

When I first began the process of getting a reverse mortgage in late 2019, I was blessed by the cyber gods because I was connected with mortgage specialist Reginald **. He led me through the steps and decisions needed with patience, good humor, and expertise. He was able to provide all the information I needed to make a decision which has since proven to be one that is working well for me. During that time I contacted him frequently, and I could always count on him for information that I could understand. His pleasant personality and kindness made the project easier than I would have expected. Today I again contacted Mr. ** with some questions about my mortgage, and once again he was knowledgeable, pleasant, and able to provide the information I needed. I hope that Finance of America Reverse knows how fortunate they are to have this young man on their staff.

Francine, the agent I talked to, was tenacious, and the rate and terms were good.

I worked with Toby and he was right on top. He helped me, he was informative, and he answered the phone any time of the day. The process took about four months which is close to what Toby said it was gonna take. I'd recommend Finance of America Reverse and Toby.

The process took a long time. There were a lot of discussions relative to various projected fees and costs where I thought they were out of line. I probably caused some of the delays because I didn't agree with some of the good faith estimates that were put down there. We got an appraisal and we didn't agree with it. We got a second one, which was higher, and they went with the lower one, which makes no sense at all. Also, I feel as though my attorney was not provided with the closing documents in a timely fashion for her to review. They scheduled the closing and she got the package the night before the closing so we, as client and customer, did not have an opportunity to go over it. But the rep I worked with, Julie, was fine and experienced. She was responsive to my questions and answered them in a timely fashion.

The FAR rep was great. We really liked working with her. We refinanced our regular mortgage a couple of times. They're all intensive depending on the 80/20 split equity on your house. It seemed to go on a little bit longer than a regular mortgage refinance. But when they finally had what they needed, it went really fast. We had some misunderstandings though. It really wasn't that clear to us what we were going to be responsible for. They also wanted a second appraisal. We didn't realize that we are going to have to pay all of that too. The first appraisal was 315,000 and the second appraisal was 338,000. So they have to, on FHA, stick with the lower. That was quite a bit of a chunk of money.

They were very accommodating compared to other companies that I started out dealing with. Their application process wasn't difficult. I've done refinances on my house in the past and it was more difficult than doing this. The rep I worked with was very friendly and as good as it can get. Very accommodating. He was reassuring and honest with me. He told me exactly what I needed to do, what I was to expect, and told me what the process was about, and any questions I had, he was available to answer them.

Finance of America Reverse was very truthful and upfront with everything, better than Quicken Loans. I've had nothing but good experiences with them. I liked what the rep was doing. She answered my questions straight out. What she told me, she didn't go around the bush about it. Everything was up above. We had a few little hiccups here and there because I didn't quite understand some of the paperwork or how to do it. So I had to go back and ask the rep and she explained it to me. As far as the application, it went well. My wife and I are both happy. There was one little problem. They had a little hiccup in their computer somewhere and they gave the wrong amount. But other than that, everything was fine. We got it straight, got what we were told and didn't have any problems.

The process with Finance of America Reverse was easy. I just had to get approved, pay the origination or the fee that started the whole ball rolling, and then give them all of my information and paperwork on the house that I bought. A little difficult at the beginning, because I'm older and I had to scan things on my computer and tried to get them there. Then they started doing some FedEx stuff, which was quick and easy. It was appraised higher, which is great and then, finished it. Glad I did it. The rep I talked to was also very nice and helpful. The rates were good and they explained it really well, too.

I had great offers. In the last year, I would average three to four phone calls a week trying to get me to refinance with them but I decided to stay with Finance of America. The experience with them was very good and I was very satisfied. The young lady who took care of me was wonderful. Everything went very well.

The Finance of America Reverse rep, Miranda, was very helpful. In the end, after I narrowed it down to the two options that I thought were the best, one of the factors that excited me with Finance of America was the confidence I had in the information that she had given me compared to that with some with others, and the comfort level I had working with her. I got lots of information, all my questions answered, and I had it given to me in a form where I could easily make comparisons with others, and I never got the impression that I was being high-pressured.

Finance of America did an excellent job and I had a positive experience with them. I worked with Steven and him listening to what I have to say and informing me every step of the way impressed me.

The person that we worked with made it extremely easy for us. Toby was very good at his job. He was very good at explaining everything to us. If we had a problem or didn't understand something, we could call him any time and he was always there. The counseling was also really good for us, listening to him and understanding everything he was saying. It was also very fast. We started in December and it was done by February.

The process went really well. They did a good job for us. The rates and terms were good, too. We liked them.

First, I dealt with this guy named Joe. He retired recently. Then Julie. They were very supportive. My husband died seven and a half years ago. I talked about being in the house and having a caregiver. And they understood. If you're a senior, and I don't know if you're a senior, but if you have money to travel and do what you want and not have to worry about your house, that's one thing. My husband had brain cancer for seven and a half years. And he was home. I wouldn't put him in a home. So, I had care. And care costs money.

There were some more things we needed as the process went on and if I had known that upfront, I could have had that all lined up and ready to go. But it all worked out fine. The rep we worked with was really on top of things and kept things rolling. He was excellent.

The first time I applied for a reverse mortgage, it took a long time and it was tedious. We discovered that we couldn't do it because my husband owned a piece of property and that guy didn't know what to do about that. We went to another company, and they did it. Then I refinanced. And by that time, it was with Finance of America. This is my third time going through this, and I know it's a long, drawn out process. I had purchased two houses in my life also. And all that kind of thing takes a long time. It's the paperwork and the legalities. I would recommend that people check into getting a reverse mortgage, because I believe that it is a good thing. Unless you're concerned about keeping your house after you die, and I'm not. So, it's a good thing.

We did the reverse mortgage right when FHA changed how high the loans would be. It was 800,000 in 2021, and in January 2022, it went to 900,000. I talked to my guy in the Finance of America Reverse and he said they have to do another application if they're going to use the new rates. That's the only thing that I didn't like. But so far, so good, especially the guy that I dealt with. He was very knowledgeable about the whole process, had very good communication, and responded very fast to my questions. If anybody wants to do a reverse mortgage, that's the way to go with them.

The process was as easy as possible but I was a little disappointed at the person I dealt with, Ollie. He didn't call me and tell me it was done. I just got a letter in the mail from somebody. But he was very good on the phone telling me everything I needed and helping me get them.

Finance of America Reverse's work was not very well performed. They made mistakes on the first attempt, and that cost me four months’ worth of time. By the time the second one started, it was a good deal less attractive. I would have preferred the rate that they offered in the beginning because it was less. I was angry that they dropped the ball with regard to the lock period and with regard to the appraisal. There was maybe a week where I didn't get information to them because I was out of town, but I didn't find out that I had expired the mortgage until a month after it had already lapsed. Nevertheless, they have a good product if you're tough.

The salesperson seemed to be very honest and professional. He could provide whatever I needed. I was happy and the application process was a very good experience. As for the rates, it seems everybody offered the same thing except these guys. They offered me no cost.

I wanted to reduce my interest and MIP rates and called my lender based on a mailer sent to me and was contacted by an experienced mortgage specialist, Reggie **, who was absolutely wonderful in guiding me through the process of refinance. He was knowledgeable and very professional along with patient and responsive to my questions. The process was fast and stress free and I am extremely happy with my new loan, thanks to the guidance of Reggie throughout the loan process. Although Reggie was very professional, he took that extra effort to be kind and friendly as well and I would highly recommend contacting FAReverse.com for your reverse mortgage needs and I am confident that the loan process will be a very positive one.

So far, I’ve had a very great experience because of the help I get from Adam. Also, the lady that appraised my house was a very nice, professional lady.

I enjoyed working with Finance of America Reverse a lot. Ali, the rep, was great and kept us informed all the way through it. The interest rate is a little less than what mine was before we did a reverse mortgage. Everything went smoothly but every time they send me something, I send it right back and it seemed to take long. It took about five weeks.

The rep, Kevin, was very informative. I would call him for simple, little questions and he answered all of them. He was very helpful and friendly. I feel that I've known him for years. The process took a while but I'm satisfied doing business with Finance of America Reverse.

We had to take a class and get a certificate signed by Finance of America Reverse. There were lots of paperwork. We just refinanced a reverse mortgage so that was even a lot more paperwork. Ryan, the rep, helped us and went through every single thing with us. He was so patient. It took a longer time because I had to find so many things to submit but he was wonderful. We ended up with a lot of money and next year, we'll end up with even more money. So, we can use that for other different things instead of being stuck in our house. We’re able-bodied and we feel good. My husband’s gonna be 80 and I’m 76, and we’re gonna live out the rest of our life in this house. Finance of America Reverse did great.

Finance of America Reverse seems like it's a good big company and everybody's kind but it's a long process. There are lot of things you got to look up and have ready for them. It's a pain in the neck.

The process was more lengthy than anyone on their end and on my end. It became complex because of the way my house is set up in terms of ownership and the paperwork that is involved. I was so frustrated with the length of time that this was taking but I’m glad that I wound up with Finance of America. The individuals that I was dealing with for the most part, Kevin and John, were phenomenal. They put up with my constant email barrages and other stuff. They made the entire experience, as difficult as it was, palatable.

The process was a little more easy to do with Finance of America Reverse compared to the company that I started with. But after we got seriously into the process, they brought in stuff that had nothing to do with what we were trying to accomplish. There was an issue with another property but we weren't financing or doing anything with that property yet they held it against us. They should stick to the matter at hand and not other stuff that didn't apply. Like me, my rep was also confused in why, how come, and what for.

Richard answered a lot of questions that we sent him right from the beginning. He would call me every Friday and if I had any questions about anything, I could ask him. If he didn't know the answer, he'd get it for me and call me back. I liked it from the beginning that it wasn't just a standard call and standard questions. It was more like, "Let's see what we can do here." It was kind of a long process to get it down but once we figured out how it was going to work to get it qualified, Richard worked on it quite a bit.

My experience with Fiance of America Reverse was excellent and the process was pretty quick. I dealt with this other company and I saw how that went and how bizarre it was. This was totally the opposite.

The representative and I did not get along well. We had a personality clash. The numbers are fine but it would be helpful to have people who listen to you.

The application process with Finance of America Reverse took three months but we weren't in a big hurry because the house was in the build stage. I had the money to put money down because we sold another house when we were living with my daughter. The rep was in California but he usually responded back when I had a problem. You have to send all this info on how much money I’ve got or gonna have. It was frustrating at some point because the house was worth that much and they were covered and they were loaning only 60% of the value so they couldn’t lose. But that’s not the rep’s fault nor Finance of America Reverse nor the underwriter.

What we really liked about Finance of America was that they don't sell the loans. They keep it in-house. Also, the guy we worked with was the best. If we sent an email or called, he'd return it right away. And he was very personable. It’s like we lost a best friend once we closed the deal.

Chuck ** gave me the best sales talk I've ever heard. I was already with another company in Maryland and things weren't moving very fast. When he called, I didn't know they own Settle Inc. also. Settle Inc. had been handling our account and that was part of his sale. "So, if you're not happy and you're just getting started, this is the time to change. Since we own Settle Inc., we know all about you and I can give you a discount or maybe even eliminate the setup charges. And other companies would have to charge." I said, "Sounds good." He was very good at first.

Everybody involved in our reverse mortgage was very helpful from start to finish. There were a few snags in there when we couldn't find things but I understand that.

The person that we talked to was very helpful. I have talked to one other person and I did not get the clarity that I needed. The gentleman that we ended up with walked us through the whole thing in a very professional manner. He helped us with the worksheets and the understanding that if we did this or that, what the difference would be. The other people didn't even take the time to do that. The entire process was very good.

Everything went smoothly, although it took a little bit longer for the underwriters than we were hoping. But I liked the guy that we worked with. He kept us in the loop and he was always available.

Everything went well with Finance of America Reverse. We did it over the holidays, so things slowed down a bit there. But other than that, the rep was good to work with. She was friendly and she seemed concerned. She seemed very educated about it, knew what she was doing. The whole process was a lot of work. It was very detailed. But everybody was good, except for one notary that came over and she was rude. But the next notary that came was very good.

The underwriting and application took a long time because there were some issues with the title that we had to straighten up. But their communication throughout the process was good. I worked with somebody named Mark and he did a good job.

My experience with Finance of America Reverse was very positive. I compared rates. I was in contact with another company that's more local to me in New York and their rates were a little higher. The application process of Finance of America Reverse was easy. I felt comfortable working with them. They're always reachable.

They were very helpful. They explained things, answered whatever questions we had, and kept us posted. We're very happy with Finance of America and I would recommend them to friends and family.

We looked at two companies for my dad's reverse mortgage and Finance of America gave good customer service. We went with them and I liked their product. The rep we worked with was wonderful. She was very responsive and helpful and answered all our questions.

They were easy to work with. They also had a better deal compared to others. The guy I worked with was also very nice.

Because Finance of America Reverse had to do two appraisals, the process took two months. Apart from that, everything's fine so far.

The process of doing the reverse mortgage was not what I expected because I had gotten a reverse mortgage years before and the people just came to my house and we signed papers. We didn't have to do anything by mail. But the process was okay and it turned out good. Also, Randy was really nice and helpful. I enjoyed working with her. Finance of America is a good company.

So far, they've been great. My rep Toby would be what we would consider in HR to be a first-round draft pick. He's one of those top 2% or 3% of employees who has a very nice blend of personal and professional skills and is able to incorporate them together in a very effective way. Finance of America required two home appraisals, but I fully understand the reason for doing that. Everything they did was right on and the timing was superb. We were very fortunate to have been paired with Toby. The local notary we had on both occasions turned out to be an exceptional individual also. Our already optimistic expectations were exceeded so we were really thrilled.

The application process was easy and so far, they’ve done everything they said they were gonna do.

The rep was a very nice guy. He knew what he was doing and helped us all the way. He was always responsive with questions. The rates are a bit better than some other places I've seen. But the closing costs are too high. Other than that, they did a good job.

The process with Finance of America went rather well.

From the beginning, it was not working very well. I wanted to give up. The first agent was very slow and had no response to me every time I asked a question. It took a while until the new agent took it over. We had to start all over and Scott helped me out a lot. He always tried to have me to do as soon as possible. He is the best and I love to work with him.

The process was fairly easy and the rep was good.

We had delays because the appraisers are backlogged. It took three and a half months. But I'm very happy with the service of Finance of America Reverse. The loan officer kept in touch and we moved it along. I did it using power of attorney, which I guess is not that common, but we worked through it. There is one thing, though, I'm not sure about is once you get the mortgage, there's no contact of as to "How do I manage my account from here?" I haven't received any information. It's been about a week. I don't know if the property tax has been paid. I don't know what my line of credit is. I feel like I'm in the dark on the after loan service. The other thing is, it looks like the set-aside account for taxes and insurance on the house was deducted from the line of credit amount. We have 30,000 less in our line of credit. I thought it was a separate account. It would have been nice to know that. That makes a big difference in planning.

The first appraisal was very high, and I was pleased with that. FHA decided they need a second opinion, so they insisted on doing a second appraisal, which came in lower. But it was a great deal more than last year, so I went with the lower appraisal. The rep, Scott, did an excellent job and was there even when he went to Mexico for a wedding. He made it very clear that he was available whenever. He was caring, and there was a nice mix of humility and business. He tended to repeat himself three or four times to make sure that I got a basic message. That says a lot for the company's selection process and their focus on the human as well as the financial skills. But Finance of America Reverse could help deal with the government. That's bigger than any one of us can deal with.

Everybody at Finance of America Reverse was nice. The application process was all right. I like it. It took about a year to get this through because my ex-wife's name was on the other reverse mortgage and she wouldn't sign. But I talked to Dawn all the time, between her and me and my son, we finally got her to sign it off. I thought maybe that they would dump me but they stuck with me.

The application process with Finance of America Reverse was very straightforward and easy to maneuver. We were able to do everything online via email so it simplified everything. The process was rather lengthy but there were several things that needed to be addressed. I had a reverse mortgage in the past so we knew the procedure and I didn't have any discomfort with any of the processing. Barbara, the rep, was very tolerable and she was very efficient in getting things lined up and keeping me abreast of what was going on too, so it was okay.

Matthew was very professional and I really liked him. He did a great job. We're happy with Finance of America Reverse.

Julie, the lady who worked with me, was awesome. She was beyond good. She seemed to not treat us like just another name or number. She got personable with us and she was friendly. She was a blessing to speak with and we felt like she became family. We expected the timeframe to be approximately the time it took. We were glad that the reverse mortgage closed before the end of the year. That way, when the springtime gets here, we'll be ready to get started. Everything went like clockwork with Finance of America Reverse. We were so pleased.

The rep explained the process to me that I would draw more interest on it. I decided to go with Finance of America again and the only difficult part was the appraiser. He put down that I had a water well above the cistern but I don't. It took forever to get that off the paperwork before they finally okayed it.

Everything went great. AAG had excellent customer service, and the monthly statements are well-defined and easy to read. The website is very easy as well. Overall, AAG was excellent and I was very comfortable with them.

The refinancing process through them was very good and simple. I did it on the phone and online. The guy that was helping me was very good. He answered all my questions. Everything went well.

I was very happy with the girl that I worked with. Melissa was very upbeat and absolutely great. Also, she was very efficient and she called me back right away when I called her. I would recommend Finance of America Reverse.

Finance of America is very professional and trustable. It's a very tedious procedure but the employee is a decent service. I'm happy.

The reps were fantastic. But here's the problem with the reverse mortgage. The first time around, we had to sit down and sign paperwork after paperwork. The second time around, a guy came out to the house and that was good instead of going out someplace and spending three hours signing papers back and forth. It's insanely silly. It makes no sense to me why I had to sign hundreds of documents. But I’d imagine with time, there's gonna be less and less of that because the second time around, there was less. Finance of America Reverse is definitely going in the best direction. From the first time around, the paperwork received was good. The second one's even better, and the fact that I can go on the internet now and do things is much better. There's a whole bunch of mail that I’ve received over the years from other companies, but Finance of America did a fantastic job.

The application process went very well. My agent Ali, was excellent. The rates were standard with them and everyone else. I ended up with 4.9%. By working with them, we have a lot more money coming up pretty soon.

The process was time-consuming but it went through alright. The rep, Scott, was really good. He kept informed minute to minute on what was going on. I had to get some paperwork together, which took me some time so it took a month to get it all wrapped up. Otherwise, it was good. As a matter of fact, I just got a check from the title company saying that they had been paid too much by $180.

Finance of America Reverse was very picky. I'm not happy with them and I will never use them again. They made me lose a lot of time and money. It was annoying, frustrating and aggravating.

Finance of America is great to work with. The rep who helped me through the process, Monica, is dynamite. She's a very wonderful person and she was good with everything.

Steve, who was doing my work, was a good guy. He obviously hasn't done many reverse mortgages but he did well for where he was at. My only problem with the whole thing was the process took two and a half months. But I was in a special situation, so I understand.

The process took a long time and there was a lot of paperwork but Cyndi was wonderful. If I had any questions at all, she always got right back to me and answered them. With the reverse mortgage, not having to pay a monthly mortgage payment is wonderful and I still own my home.

The process went very smoothly and I was pleased with what I could get from them. Also, as much as it was Finance of America Reverse, it was the individual I dealt with. Andrew really made this work for us. He was helpful in every way I can imagine. When there were issues, he helped reassure us that he could determine what was going on and help us through it.

Amber, the rep, had my interest at heart. I would recommend her highly. The rates were also very competitive. The only complaint I had was the amount of time it took. It seemed like it was always one more thing. On the other hand, it worked out to be good.

The process of getting the mortgage through Finance of America was very easy and the loan officer was a great help.

I got them on the phone and talked to the lady. She was really nice. During the application, I had one problem where they kept asking me about my previous bank payments. But that went fine.

The experience with Finance of America Reverse was disappointing. I already had a reverse mortgage for 15 years so, we went through the whole mess many years ago and been very happy. I didn't realize because the valuation of the homes has gone up that I could get another one. The big problem was that it took so long. I understand how things are and especially with the bug going around and all that circumstances, but still, it was too long of a process, especially since I’m already one. I understand they have to treat it as though it's new, but they’re dealing with very experienced people here with reverse mortgage. For people with our age and circumstances with our family, it's a very good thing for us. And we're a proponent of it.

The representative was very helpful but sometimes they're not on the same page with the other departments. She told me one thing and said that she had to check first or that a department was going to handle it and I got to go through them. It seemed like there are different roads to go through or different departments to talk to. I started the process back in June and I didn't get my money until November. It took a little bit longer than it should have and for the money that I paid. There was $14,000 in fees and I should have gotten my money much sooner. The fees are rather ridiculous and you've got to wait a year before you're allowed another amount of money. It’s bewildering that I can't get it all upfront at once because they've got the lien on the property.

My rep Dawn was very professional. She was knowledgeable and she followed up. I'd leave a voicemail and she would get back to me really quickly. She would send me a text and leave me a voicemail. The process was shorter than AIG's which had so much paperwork. The closing was great. They came in a timely manner. Dawn came on her own time during the holidays because we missed an initial. The notary came also and he was over and above. I was very happy Dawn and with my experience with Finance of America. I got what I needed.

The guy we worked with was great. Reggie was very pleasant to chat with and always followed up and answered my questions.

They were great. They answered all of our questions. Whenever we called, they returned calls.

Working with Finance of America Reverse was very organized and fairly quick given all of the hoops that I had to jump through. The refi was very simple and the rep who helped me was very good and he helped me a lot. My husband thought he was crazy when he said how much our house was worth, but it came in at that amount. The mortgage was reduced quite a bit and the interest rate was lower.

I had a lot of help from Steven on the phone. He spent a lot of time on the phone with me and helped with getting all the copies of the paperwork and putting them together. He was very helpful. It was a positive experience with Finance of America Reverse.

They handled the loan perfectly and I'm totally satisfied.

Finance of America Reverse handled everything very well and did a great job. I had been with them for a while and I didn't have to do an awful lot of extra stuff with them. I usually stay with people that I work with. I dealt with a loan officer and he did very well. He managed everything.

The application process with Finance of America Reverse was muddy, asking questions going back 50 years. And we had to send a lot of stuff a second and third time. Because maybe one underwriter asked for it and somebody else took over and didn’t get it. Everything they did was extremely slow. The lady that was handling affairs was very good and I was very happy with her. She was as frustrated as we were. We had an appraisal on the house but Finance of America didn't like the appraisal. They wanted a second one. So, I got dinged for another 500 bucks for a second appraisal. When they finally decided to close, everything was handled in a timely manner but it took so long to get to that point.

Finance of America Reverse was very good on my mom’s reverse mortgage. Tim, the rep, was courteous and supportive all the way. We ran into a couple of snags and the whole process took longer because we had to clear up the title. But it was not on Finance of America. The title company could have done a better job drafting up some of the draft. We had to get a lien removed on a private mortgage and some of the drafts had some errors in there. Tim kept following through and helping me with the whole thing. We did as much as we could online but it was clunky that Finance of America had to send somebody out for signatures. But it must be a requirement of the law.

The application with Finance of America Reverse was a lengthy process but it was good because it was a lot of money taking place. They didn't hold back on anything. If they said I was going to get something, the next day, it was in my mailbox. I’m very satisfied with them. The person that I dealt with made me feel like an old friend. He kept me informed even on the bad stuff. If there was something that happened or if there was a delay, he gave me a call. He was extremely helpful.

We were very pleased overall with the service and pricing we received from Taylor ** and Finance of America - Reverse. Taylor went to bat for us in getting us the non-traditional pricing we were looking for, and when the attorney didn't follow-through with delivering e-copies of the signed documents, Taylor was able to get it done for us. I'd highly recommend both Taylor and Finance of America - Reverse, and in fact have recommended them to a few neighbors and my sister as well.

The rep was very good. The process was relatively easy and everything worked out well. The rates were as good as I could get.

I did my research online on consumer sites before I went with Finance of America. There were three major companies, but the most important thing for me was who was I working with, were they experienced, and the reputation of the company. It was people who had used the company and said, "Yes, they were professional, they got back to me, I always had access to the person helping me with the process, and they knew what they were doing."

My wife and I are ecstatic. The agent that we had was excellent and efficient. He did it very quickly and we're very pleased with the outcome. The only thing was the closing process is a chore with all the signatures needed.

The rep I worked with, Ali, was fantastic. He always followed up and he was very nice. I have done a lot of buying and selling in my lifetime and he was the best. The process was all online and it went very smooth.

The refinance with Finance of America Reverse went very well and it was very good with the rep I worked with. The new rate and terms are lower than what I had so it saves me money.

Mike was such a gentleman and he was so easy to work with. He guided us through every step. It's pretty complicated and there were little things that weren't signed or had to be done again. But for what we got out of it, we will do it 10 times again. Also, there's peace of mind that I knew the value of our home had gone way up. It was a good deal and I was happy with everything.

All the people that we dealt with through the whole process were great, especially Toby who was our agent. We had a lot of questions and there were a couple of times that I got upset at him because I didn't think that things were going as quickly as they should have. But he explained the process to us and he was very patient. Also, he made himself available 24/7. There were times that I called him at 8:00 or 9:00 in the evening when we had a question and he helped us. Overall, everything worked out fine and the rates were very competitive with everybody else.

I had a very good experience working with Finance of America for my Reverse Mortgage. Taylor ** put me at ease and answered all of my questions. He is both professional and personal. He helped me greatly in getting the House ready for the Appraisal. The Appraisal came back higher than I had expected. I attribute that to Taylor ** and his expertise. Betty

I called Finance of America Reverse and I said, “Do you all take care of reverse mortgages? Could you put me in contact with one of your salespeople?” And they said, “Well, we don't have salespeople. We have professional lenders." I said, “Well, that works too.” So, they put me in contact with this lady who helped me. Took a long time, but we did it. I said, “Why did they put me with you?” She said, “Well, they refer people that are hard to deal with to me.” I asked if that included me and she said, “Yes. I deal with doctors and accountants. And even I deal with architects.” I’m an architect. “And these are people that think they know everything.” I wanted to work with somebody that understood what I wanted or needed, and would work with me to achieve that goal, which we did. It was thorough. It took 90 days.

Finance of America's process was very efficient. I talked to a couple of different ladies, and they were both very professional, nice and helpful. If I asked questions, they were really helpful. We had an appointment with one lady that we had a pre-appointment with over the phone and we missed that appointment because we didn't have all the information we needed. There was a list of questions that we had to answer and information that we had to have available to us right away, and I missed that. The lady said, “No problem, we'll reschedule you for another day.” Then that lady could not make it that particular day. We had another lady that helped us.

I had called Finance of America Reverse, and then Katie called me. I gave her all the information that she needed, and she has been wonderful. When I have questions, I always had her card and then I could call her. She would answer and if she didn't answer, I'd leave a message, and she called me back quickly. She knew the answers to the questions that I had. When I heard something on TV about interest rates going down, I said, “Could we refinance and get more money out of our home?” She said, “Check into it.” She said that it would be best to wait until a certain point when the interest rates were really low. This last spring, she said, “Now is a good time if you wanna do that.” Then she sent us papers to fill out. She sent return envelopes, so we could return them to her really quickly. So, the process went really smoothly and quickly.

Refinancing through Finance of America was good. It did take a long time because of the government restrictions and requirements. So, it had nothing to do with them. It's just the process. It took seven months. The government required two appraisals, and that was what took a long time because the appraisers are very busy. Also, to get somebody to come out where we live is not that easy because we got a custom-built home. It's not a cookie-cutter home, so it's hard to get comps. The Finance of America rep was top-notch. She knows her stuff. We wouldn't have done the refinance if the rate wasn't better than what we had. It worked out fine.

Matt was very helpful. The process got messed up for months though. It took quite a while. They asked for this and that, and then, they wanted two appraisals. I wasn't happy about the timing but overall, my experience with Finance of America went well.