Finance of America Reverse Reviews

I called over Finance of America Reverse and got information from them and figured that it was a good program. I wanted a line of credit and it seemed to be the kind of the thing I could do without having to qualify. They appraised the home and sent me a term sheet, I agreed to those terms, and they moved forward to get me the loan. Once I filed the application, it was approved quickly. I was gonna reach out to the rep and thank him for everything he did. He was amazing. He just told me straight up what he needed and it was just that. He didn't make any promises that couldn't be kept. It was easy. He explained everything to me well. He undersold it and over-delivered.

The agent we worked with was very nice and on top of her stuff. She made it very easy to send her what documents she needed, and she did everything on our behalf. Some of the documents, she pulled from the Fairfax County public records. We had to prove that my mom currently lives there, which she has lived there for 30 years, and that wasn't very difficult.

The process was fairly simple with Finance of America Reverse and it took four weeks to complete. It was straightforward and we did the closing in my home. We had an attorney. There were some questions, they got answered, and we proceeded with them. There were closing charges which were acceptable and the rate was acceptable, too. The loan is for the short run while we want to stay in the house that we're in in New York for another couple of years, then we're going to be selling that house and paying everything off and coming down to Florida where I am now. Our rep, Monica, was nice and very helpful. She answered my questions and she was a good communicator.

Finance of America Reverse tried to make the process as easy and automated as possible. Everything was done mostly online except for a couple of things where they sent me a FedEx envelope to put information in and send back. The rep I worked with, Dana, was really wonderful. She explained everything and walked us through it. I was doing this for my aunt and it took a long time for her to make up her mind but Dana was very patient and knowledgeable. The only thing is I would have preferred if the lady that came to the house when we closed worn up her mask. My aunt is 97. Also, I'm not happy with the rate. So much changed from February and March and towards the end, it started to increase so we ended up with a different product just to get my aunt the same amount of money. The interest rate is much higher than we wanted.

I had a relationship with Finance of America one other time years ago and their service, attention to detail, and customer relations are fantastic. I dealt with Ernie and if I can say years ago and remember his name off the top of my head, that must mean something. That's a good sign. This time, Scott handled our reverse mortgage and he was every bit as perfect as a banker relationship guy could be. Both of them were really very professional in what they presented to the customer and how they helped the customer through various issues.

The whole thing had me pissed and stressed out. It was aggravating. If I sit up there at closing, they say, “Everything is done. You don’t have to worry about the insurance. Everything is fine.” But when I sit up there and thinking I'm about to lose my insurance, and my insurance company called and telling me to pay out of my pocket, I had a problem with that. I didn’t like that one bit.

The rep I was working with, Kevin, was very pleasant. But the amount of money I got is not much. Also, the interest rate I'm being charged makes this look like a very bad investment.

I liked the agent I worked with at Finance of America Reverse. I got along with the agent. Primarily, the process was done over the phone. I faxed and photocopied a few documents, but it was much simpler than I anticipated. We own our home outright, and we were about to start having issues with paying our property taxes. The reverse mortgage was the best way to go. It's helped immensely.

Finance of America was very good, professional, and responsive. It was a lot of information, but it's necessary if you wanna go through it. A lot of redundancy is included. It's a big pain in the neck. It could have been done more efficiently. But the rep was efficient almost to a point of excess. He was right there for us. He made sure we understood exactly what we were doing, and he explained it in a very thorough and quick response way. I was happy with him.

Finance of America Reverse appeared to be the best deal. The application process was rather easy. I put in everything that I needed to do and there was a callback. I talked to the agent and he was very upfront with everything. Everything sounded good. The agent that I had was based out of New Jersey and closer to where I live, Pittsburgh. He was excellent. It was a little rough on the rate. I still have to contact Finance of America back because I would like to pay back what I can when I can. Other than that, everything was on the up and up and satisfying.

I had a very positive feeling with Finance of America Reverse, and the people that I dealt with were very professional. They did their due diligence and they were always there for me. They responded quickly if I left a message and I like that because, normally, with any other company, you have to wait for 25 minutes. You're lucky if they call you back the same day. So, I was very pleased with that. The application process wasn't that difficult. It was very specific. I was glad when it came to fruition.

The process took longer than I expected. But the reps were good to deal with. I did a revocable trust which made things a little more complicated but they treated me well. My rep was very helpful.

The beginning was easy and fairly quick, but when it got down to the underwriters, they seemed to find a T that wasn't crossed or an I that wasn't dotted. That was a fairly long process somewhat, but it was still done within the time frame that they said they would do it. Barry was the man representing the company, and he was very efficient. Overall, Finance of America Reverse accomplished what we were trying to do. The property was appraised at far more than what the value is but everybody else seemed to say the appraisal was good. The only strange thing was I got a phone call from someone that was handling the complaint that had been filed against the appraising company. They asked me some questions about who and what.

I liked the person I was dealing with. This kind of stuff makes me anxious, but she helped me a lot.

Everything's been ok so far. It was a lot of process but Finance of America Reverse has good people. They helped me a lot.

I hated the little nitty things that I could prove that this has been my major residence during the period of the loan being active. They were snots. When you deal with people especially if they might be in trouble or compromised, don't come on like a bully and over-threatening. You start off with a little sympathy or politeness. They were saying, “We're gonna cancel your account in two days if you don’t do this.” I would suggest a little more polity and decency in dealing with customers. They were also cursory during the counseling. They talk in a few short sentences per question. But I have recommended Finance of America Reverse and resorted to them a second time. The paperwork was such that even though I went through the mill to satisfy all of their information needs, they got it ready to go. But my first check was supposed to have been delivered on the first of this month, and I didn't even know that. I called and told them I needed the money.

We did the application with Finance of America Reverse from home. So, it was easy. It was not too long and drawn out. The lady who came with the application was wonderful, too. We met a lot of nice people that helped us. Linda, the advisor, was awesome. We could call anytime and get any information from her. She was patient with us and took the time to explain the things that we didn't understand.

The application process was difficult and frustrating. It could have been made a lot easier. There were some things that were not covered by the initial consultation and it should have been more thorough on the what-ifs. Also, Finance of America seemed like they had multiple departments there that weren't talking to each other. One would send me a letter saying I didn't do something but another would say I did it fine. It was not a pleasant experience. At the very end, they said that the whole thing would be canceled if I didn't quickly run to the bank and pay $100 in fees. They didn't know that I had paid the taxes on the property, so they went ahead and paid the taxes, which went over the estimated amount and the estimated amount of fees. It was so disorganized.

Alex, the rep who called me from Finance of America Reverse was tremendous. He walked me through the process and it was a lot easier with Finance of America than it was with the other company. Rather than the HUD loan, I took a proprietary product that they offered. I truly didn't know what I was doing but I trusted Alex and talked to my counselor about it. So, it went well for me.

The application process was time-consuming and it was a lot paperwork. But the gentleman that I dealt with tried to do his job and make it easy. The communication was good and I had a direct line to him. Finance of America Reverse has given me a different perspective on financial. I'm able to do a few things around the house and make some changes.

I was trying to refi with Finance of America Reverse a couple of times and called in. The person didn't return calls and then, this woman got ahold of my information and called and explained everything. She said there was a little confusion in the turnover of the position but now she’s there and she’s not leaving. She was going to do everything from start to finish. Everything was perfect with her. She checked in with me constantly and answered every question. She was nice, easy to talk to and made sure I understood everything. She was very patient. Doing loans are never fun and all things considered, she made everything easy and organized. She was fantastic. The process was surprisingly smooth and simple.

Linda, the lady who worked with us, was a go-getter. She got back to us and was courteous and interested in our business. She was excellent and was probably the main reason we decided to go with Finance of America Reverse. The rate and terms were very competitive with everything else. They were supposed to be a little less expensive than some of the other companies. I looked online and they were highly recommended. The lady sold us on it plus the research. We knew everything they asked us and counseled us on but it was fine. It was short. The guy was very competent and did a good job.

The rep I worked with did great. She went out of her way to help get things done and I was very happy with her. I would refer anybody to Finance of America Reverse.

Everything went well with my experience with Finance of America Reverse. I was happy to get it done. I also liked the people that helped me out.

Finance of America didn't communicate. My questions were not answered. They just wanted to hurry up and close it. I had to have a counselor help me fill the application form out. They should go through the whole thing, line by line. They're the financers, not the person that's getting the financing. They need to explain their terms in a lot more in detail than just saying, “Are you stupid? Are you deaf? Are you blind?” They should not talk down to their clients.

The lady that worked with me to get everything set up was very good. They solved the problem at the end of the closing for me right away. The communication was excellent. It was in the middle of the pandemic and the lady I was working with got COVID. She mentioned that her phone was available and sent somebody else to get it if I needed it. I highly recommend Finance of America Reverse.

I had a mortgage with Finance of America Reverse that had a floating rate. I went back to them to change it. The gal was very nice. She answered all my questions. Finance of America Reverse is fantastic.

The process with Finance of America Reverse was fine. The rep I worked with was great and helpful. The rates were fine as well.

The rep I worked with was a little slow. He seemed like a newer employee. But we got a better rate on our loan.

My experience with Finance of America Reverse was very different from my first experience with my first reverse mortgage. It was very nerve-racking. When I first got my first reverse mortgage, it was very easy and everything was good. This time, I had to refinance with somebody that's not even in California. I've also got bazillion pieces of paper that absolutely don't mean anything because it's written in a language that most people like me don't understand. They also sent somebody over for me to sign all this paperwork, even though I've already signed all the paperwork, all I need to do is get access to some more money. The lady was here for almost two hours.

I had a good experience with them. The process was good. The rep knew what he was doing and was very proficient.

I had a difficult experience with Finance of America Reverse because I was trying to do my current home and at that point, they didn't handle that level of property. They couldn't go up to the numbers I needed, so it wasn't very helpful. Had they gotten back to me, I would have been able to do it in the house that I was in and they also didn't get back to me fast enough. I used their service, eventually, but to do a purchase. The person I worked with directly was fine, but the rest of the staff was just awful and difficult. I have refinanced homes multiple times. I've never gone through anything as crazy as their system. The fact that they wouldn't get the paperwork over to the title company and then they wouldn't do this. That was not pleasant at all. There were three different departments and it was like they might as well have been in different countries. It was horrendous. The fact that it ever got closed, I'm amazed.

The rep I worked with was very good. There was some problem. But we got it squared away.

The process went very simple. It also went quicker than I thought it would. They did an excellent job. I'm satisfied.

Working with their rep was very good. It took filling out some paperwork and it took some time for them to check it out and my credit. They went through several different processes till it got down to it and everything was approved.

My experience with them was wonderful. There was a title issue, but it was straightened out. The rates were a little better when we first started, but there was not much we can do. I would recommend them.

My experience with Finance of America Reverse was positive. It took three months but that was mostly because it took a while for my folks to get their stuff together. The communication was great. The gentleman that we worked with was wonderful. He was very helpful and followed up on everything. He made sure that we had all the information we needed. He even let me know when rates were going up. I was very pleased. They had to do the credit counseling part which was great but that wasn't very clear as far as how we could set that up or how that information got back to them. That took us a little longer. My situation was a little different though. My folks are older, so I was doing it for them and we're in different states. Our situation was a bit more complicated which makes it even more impressive that they give such high reviews.

We worked quite a bit with Cecilia and she was very clear on what we were to do and why we had to do it in terms of filling out paperwork. She was very friendly and she worked with a local gal here that also helped guide us who was a representative of FAR for a while. So, Cecilia was a reverse of what you always hear of loan officers can be. We had numerous conferences and she helped us battle the red tape, which, unfortunately, FAR has quite a bit of. Eventually, we finally got approved but they should improve the timeliness. They took quite a while to get our reverse mortgage approved. We're also having a terrible time with them right now.

The person I dealt with originally, Ali, gave me lots of information and I was very happy. He was great. He lives in California and I live in New Jersey. He always made time for me.

Ryan was good. He was the individual who carried it through. He had good discussions with me. He described it all. And he kept me going in the right direction.

The rep I worked with was great. He really helped us. Whenever there was a problem, he never hesitated to help us in any way he could. It was a long-drawn-out process that was worse than getting the mortgage for the house, but I guess it all takes time and they really go through and dot every i and cross every t. I'm happy with Finance of America Reverse.

I asked a thousand stupid questions, and the lady I was talking to from Finance of America answered. She was very nice, very knowledgeable, and patient. I could call her with questions even when she wasn't at work. I got her a couple of times at home. The application process was more of a red tape. It was a 1-inch folder I have of them. I read the stuff. I went through it about three times. I think it was more legalese than for a normal person.

In my experience with Finance of America Reverse, there were some problems. The appraisal was too low but we figured it out. It worked okay and I'm happy with it.

When I refinanced this last time, the appraisal was a hassle. I got an appraisal at 700,000 and they didn't like it. They had another appraiser come in and he appraised it for 600,000 and they liked it. But that didn't seem perfectly fair to me. I would have averaged the two. But the rep I worked with was Mark and he was good. He said, “My role is to answer questions and make you comfortable. Anytime that's not working, let's hang up the phone.” That is a sales technique not taught in school, but it worked for me. His skill was recognizing I was the sort of person who want to be dealt with that way. You can't come at everybody the same way. You have to read your prospect.

The process with Finance of America Reverse went fairly well. The experience has been good, so far. I get a report every month. The agent was really good. The rates were okay, except the Fed is raising their rates all the time now. So, it's a variable rate. Sometimes it's gonna go up.

There were some situations that had to expire before we could move forward. So, from the time that everything was set to go, the application process with Finance of America Reverse was a reasonable period of time. It was totally what I expected. I've been on a reverse mortgage for seven years and the refinance went through because of the appreciation of my house. I was happy with it. The individual I worked with was very helpful.

The rep was great and Finance of America Reverse’s service was responsive, caring and quick.

Finance of America Reverse was easy to work with. The process was fairly straightforward and timely, except there was a second appraisal that was required that slowed everything down. It took an extra month.

The process with Finance of America Reverse was interesting because I'd never been through that before. I had to go through the credit counseling and they wanted to make sure that this is what I wanted to do. When they sent a notary out to my house to notarize all the paperwork that I signed, the final paperwork, all went very well.

I'm here to give kudos to Eleadah **, concierge mortgage specialist. We got so many unnecessary pushbacks from underwriting, and this person was relentless in tying up loose ends and moving this transaction along. I can't say enough about this person at Finance of America Reverse.

I had a person assigned to me and that one person took care of everything for me. Everything worked out fine. I'm much more comfortable now. I'm not worried about having money because of the amount of money that I received in a lump sum. I was satisfied.

It was a long process. A lot to do. But Finance of America Reverse helped me all the way. There were some hiccups. But overall, it was very good. Having to get the appraisal was difficult. I wasn't happy with how the appraiser worked. They didn't tell me that there were a couple of things that they could have told me right then that I could have repaired, like a socket plate missing. I found out about that later on and they said they would have to do a reappraisal because they couldn't approve it with that. So, the appraiser, after much pushing from me, agreed that, since I sent her a picture, I could replace the socket plate. She agreed to waive the reappraisal. But that took a while. But she's the reason that I stayed with it, because she was very helpful all the way.

This is the second mortgage I’ve had with Finance of America Reverse. The representatives I talked to were very helpful, very kind, and helped me through all the paperwork.

Amber who was my contact was excellent. She kept me informed of everything that was going on. And it went very smoothly. Finance of America Reverse emailed me forms whenever I needed to go over and sign them. It was a very good process. The title searches were delayed at the most, but it was not very long. It was done in a month. Also, the rate was higher than we initially talked about. But they have no control over that. The Fed raises rates and the rates go up everywhere. Other than that, it was a professionally done, pleasant experience.

My experience with them was fantastic. They answered everything I asked. They guided me right through everything. I was really pleased with them. It took three weeks after everything was done completely. Every time I called, whatever I needed, I got. I recommended them to several people that I know 'cause they treated me fantastically.

We did a reverse mortgage some time back, and because of real estate values skyrocketing and the interest rates still being extremely low, we felt it was a good opportunity to do a refinance of the reverse mortgage. The process went quickly since so much of the information was already there, especially the stuff that are painful to do, like the basic information, names, addresses, and phone numbers. Also, I was guided through the process by one of the representatives. We took it in stages, the first things we had to do, then we needed to get an appraisal, which I didn't have to pay for. Because of us being on a fixed income, putting out money upfront was a concern especially how much it might be.

The person that they assigned and had contacted me, Tiffany, was very helpful and personable. We seemed to hit it off very well. She did what she said she was going to do and she did it in the time that she said she would. The experience went very well. They were very professional. At the same time, very personable. Anytime I had questions, they got back to me very quickly.

I called Finance of America Reverse and they gave me the plan, showed me the brochure and sent me an analysis. That was good enough for me. I liked what they sent. They were very easy to work with. The guy was great and the process was seamless. It’s always difficult putting stuff together and finding it but they were very helpful and did it as fast as they could. The person who I dealt with just asked me for documentation, and that was all I gave to him. I sent it to him and then he handled whatever the underwriter requires. I would recommend Finance of America Reverse.

I wanted to re-finance my reverse mortgage. The agent was Alexis **. He helped me through the whole process. He was so professional and such an amiable person. He made sure that I was always aware of what was happening and what to do next. I will miss my nearly daily conversations with him now that the process is complete. Alexis is an asset to Finance of America Reverse.

Jason ** is a reverse mortgage specialist who did the impossible! He enabled my elderly mother to stay in her own home and avoid the heartbreak of being placed in a memory care facility. She has 24/7 care which is prohibitively expensive. I really had no place to turn until a mortgage broker gave me Jason's name. During our initial phone conversation, Jason explained in detail what a reverse mortgage is, exactly how it worked and dispelled my fears. He was endlessly patient every single step of the way--from loan application to closing. He laid out exactly what I needed to do and was ALWAYS available, by phone or email. Now my mother's home is taking care of her--and she can afford to "age in place." I had been told that Jason ** is "the best in the business." And he is. Ten stars.

EK always kept me up to date with the whole process and contacted me frequently to make sure I received the correct documents and if I had any questions. Wish I had more room to tell you how great she is!

Everything was great with our experience with Finance of America Reverse because of the rep that we worked with, Glen. He helped us through the whole process, even when we were having some problems with paperwork. He made it go really smooth. The rate and terms were better than what my dad had originally. One of them used to be at 5 something, and then it went down to 3. So, he was very pleased with that.

A girl had me all set up. We filled out the applications and was about ready to fund it until I found out that we couldn't qualify for the program until my wife turned 62. So, we had to wait until her birthday to close. In the meantime, the girl who got me set up left the company so I didn't hear anything for a long time. Finally, I got a hold of Finance of America and the supervisor was very helpful and took me through the process. But the interest rate changes so what I was told it was going to be up front wasn't what it ended up being. They were a little high but they weren't too bad. Other than that, once we got done, it was fine.

I'm very happy with Finance of America. This is my second go-around with them. I had a really nice rep and I was very comfortable working with him. Several people don't call me since I told them I'm already with Finance of America and I'm very satisfied. I will recommend anybody to this company.

My rep Alex was a really fine gentleman. There were a couple of things that I was having a problem with and he helped me. My wife's ID was expired and we didn't know that 'til the papers were going through. They had to have her ID and I had to have people come over and witness for her ID because she has COPD and I didn't want her to go outside to do anything. Alex was so kind and he kept calling back. He would say, "Don't worry, Jack. We got your back. Everything's good." I thought everything was gonna fall apart and I was worried at the time because the economy was going crazy. Everywhere I turned, Alex and the bank, they were so kind. They said, "We understand what you're going through. No problem. We'll get through." I couldn't have had a better experience.

Finance of America's process was a little confusing. I had refi-ed about less than a year before and realized I should have just done a reverse mortgage. That was what I wanted to do anyway. You got to wait for a full year between one refi and another for the reverse. It took a little longer than we wanted it to but it wasn't Finance of America's fault. It was just the calendar. That aside, I'm happy with Finance of America. My rep was great. I got my own counselor too.

We had a reverse mortgage with Finance of America then we refinanced. The process was very good. I had put the refinance on hold so it took more than a few weeks. I finalized it in April. The price we got was good. We have been very happy with the experience so far. Finance of America has always taken good care of us when I talk to them. We had not much to do and just do the monthly statement. Once in a while, I talk to the loan officer who is very kind.

Ryan from Finance of America sent me the paperwork and I got a good idea of what it would cost. Ryan was excellent. Any questions I had, he answered. I had things I was worried about and he gave me all the time in the world to find out what it was all about. Everything worked out beautifully. It was just a great process. I deal with anxiety and I had no anxiety throughout the process. That says a lot.

I called different reverse mortgage companies to get some information and several of them sent a few things back. Finance of America Reverse did it quickly and I liked what I read. I went with them quickly and what they had to offer was standard. They had a good process and the people were friendly. They got to me right away and if I had any questions, they found the answers for me. They followed through with the program that they were offering and they knew what they were talking about. They were professional the whole time. There were some things that I did online and later they sent me another one. Everything online was good. The walkthrough was simple and computer-friendly.

I called up a lady with Finance of America and she wanted some paperwork and went through it. They sent me the paperwork and I signed it off. A notary then came to the house. The application process was easy. This one took a little bit longer. Somehow FHA bounced it out because they wanted a second appraisal on it. They told me they don't give any reasons and they just do it. That aside, my loan rep was good and I used her before. She made things easy and I had a good experience. The rate and terms I got were much better.

I interviewed five companies and Finance of America Reverse stood out amongst them all. We started off really well. But then we got a shady appraiser and in my 45 years of real estate, I've never heard of an FHA appraisal being invalidated. I had a total of three appraisals and that took me close to three months because of the first appraiser. It shouldn't have taken that long but it wasn't Finance of America's fault. It was just circumstances. They can't pick an appraiser and I can't either. They're all pooled. My rates went up twice during the three-month period that I was trying to get the loan. Again, Finance of America had no control over that. On the whole, they was fantastic. The service and the devotion to me and to my needs were phenomenal. My rep didn't quit and she backed me up all the way. I was very comfortable working with her.

Improper Appraisal Delay. The direct reverse lender Finance of America Reverse LLC., delayed the appraisal. After refusing to take any responsibility and falsely claiming that they had not delayed or cancelled the appraisal, without apology, they eventually agreed to honor only the original loan application terms-- even though they caused the 120 day HUD terms and rates lock to expire. The exact words from the manager Tobiah via email were, “We will honor the terms executed when the application was signed.”

The application process at Finance of America Reverse was grueling and a little lengthy. I didn't know if I was a special case or not, but it took forever to get things approved through the different channels. The one thing I didn't like was the multiple appraisals I had to get on the house, because they were pretty far apart in appraisal amounts. That wasn't very pleasing. Just all the questions I had to answer, all the financial stuff I had to get. I'm retired so it seemed like I had to get a lot more than the average person. It got done, though.

The individual I worked with from Finance of America was very patient and very complete. So, I was very pleased with the service and the programs that were offered to me, and the options I had. The rate was a little bit high, but I didn't do too many comparisons, and based on the timing, it seemed reasonable.

Working with Finance of America was great. I had a really good guy working with me and everything went smoothly. He was really helpful and we've stayed in touch with each other. I'd tell others to use the company.

My experience with Finance of America Reverse went great. It took a very long time, but it was not their fault. I got COVID and I was sick for two months from it. The agent, Julie, was the nicest person I've ever dealt with in my life. Helpful and answered all my questions. I don't think it could have gone better. I got what I consider a very good rate and I’m very happy with the whole thing. However, with the amount of paperwork that they have, they could kill a quarter acre of forest to make all those pages. It was repetitive stuff. But I guess that's the process. That was what they told me.

We were going to go with another company, and they were taking so much time and when the Finance of America guy called us, he had the same rate but a little bit better deal. Also, he said you can get it done as fast or faster. The process was professional. It took a little bit more time than we thought. It took at least two months. There were a lot of little things that they wanted that underwriting really didn't need, but the agent was able to take care of them and really get through it. We got through and it finally worked out.

I wasn't completely happy with the process at Finance of America Reverse. But when I really sat down and looked at it, it wasn’t Finance of America's fault. We had some issues with the appraisal getting done because I live in rural South Montana. There are not a lot of appraisers out this way. The appraisal wasn't done right the first time so he had to redo it. Then at closing, the first gal that was here went back and faxed all of the papers back. Half of the page was cut off. So that had to be redone. They sent a different notary, and we were sitting there signing papers, and I said, “The date changed.” They had changed the date. After that, it took three times to close, finally got it done.

The process of obtaining a mortgage with Finance of America Reverse was easy and nice. For a period of two years, other people have been trying to do the reverse mortgage, but they wouldn't do it and these people did it. Everything was fine. Working with them was great. The rep was wonderful. She went all out and did everything great. I would recommend her.

I liked her ability to seem really interested, just calling me everyday on the phone about seeing if I wanted to do the reverse mortgage. She was good. But once we pulled the trigger, she fell off the face of the earth. The lady that was in charge doesn't have a clue what she was doing. It took five months to get a reverse mortgage. I got ahold of her assistant about three times, and then she fell off the face of the planet too.

I enjoyed working with Andrew a lot. He made everything easier. However, I wish we had been able to get it done at the time we first initially did it. The reason we couldn't was because of problems with appraisers. We had two horrible, incompetent appraisers. Unfortunately, we ended up having to wait to do it for a year. It took for another three months and that was unfortunate, but it's not something I blame the company on. They put up with a lot of stuff too.

We love Finance of America Reverse and I would recommend them. They're very easy to work with and my rep was a wonderful person.

The rep was fabulous. She kept being up to date, got a good sense of humor, and was very informative. I’d give her a 15 over a 10. The process took a little long though because the appraiser couldn't get there sooner. I live in Florida, and real estate is moving so fast. But I can’t blame their appraiser because they’re extremely busy.

We decided to choose Finance of America Reverse because it was the more efficient process. It was fluid. The only concern was that the communication with the underwriters’ section wasn't necessarily conveyed that a valid unexpired driver's license was required. It's just an ID that was required. We got all of that fixed for my mother. But that threw a little wrench and delayed the process a week. The communication with the underwriters could be improved in terms of what they require at the final stage of the process. Jackie was my rep and she was great. I liked knowledge, skill set, her personalization, and her follow-through. She was able to give us options. I was overall satisfied with the experience.

I went through a very detailed, lengthy process because I understand HELOC and HECM mortgages and I selected the HECM for all the right reasons. I got everything I needed. It was a lengthy process, primarily because, on Finance of America's end, they require so much because of the FHA. That is two appraisals then the difficulty was that as soon as we had two appraisals in, we've got to have the process completed within 60 days of the first appraisal. Otherwise, we have to do another appraisal.

It was a good experience. The salesperson, Jackie, was fine. They had some issues in the underwriting which probably shouldn't have happened, but it happens. We got it done in about two months.

Finance of America Reverse was good. I had thought about it with my husband when he was living. But we didn’t want to go with them because at that time, nobody told us about there was one near us. I didn’t want to get anything, because we’re used to doing banking where we see people. Then, I had a lawyer and he suggested Amber to me. He said that he used her when he was refinancing his house. That was where we got the ball rolling. Amber followed through, and we got it done. She was very helpful and I was very pleased with her. I'm glad I got in when I did.

I was going by a Tom Selleck commercial and got hooked up with Finance of America. I started off, got the information and got back to them in a year. I found out that they were Finance of America and not the Tom Selleck company. Before I continued, I did some research and it seemed like Finance of America had better reviews for customer satisfaction, so I just kept it. I'm glad I did. It worked out and that really helped me.

The process was very good. One of the problems Finance of America had is I'm 83 years old and they forget I need to be talked to at least once in a while. I sat here and wondered what was happening. At my age, I like to hear from someone once a week so that they know I'm still living and I know they're still working on it. Apart from that, the person who helped me, Ollie, was really wonderful through the whole process. He made me feel like he was working very hard for me to get this through and in a good time. We got things paid off, and everything is so much easier now. It was wonderful.

Tyler was my go-to man. Whenever I needed something, I would ask him and he’d say, “No, that's not a problem, or “Let me see what I can do.” He was on the ball. There was a checklist of things that had to be done and he helped me get through that. However, there were a lot of little irritations. Finance of America Reverse wanted a proof of address. I had already mailed out my bill for the water or gas or electric. They need to come up with something a little more a streamlined. I've had a reverse mortgage and it seemed harder to get this time There was more paperwork. The first time, the loan officer who was a broker just automatically answered the few questions that came up.

The refinance process took longer than expected. Normally, it would have been in a very short time, but because of my husband's health, it wasn't. Apart from that, Jason, my loan officer, was fantastic. He was always there. He always got back to me very quickly and he was always concerned about me, made sure that I understood everything. He made everything go very easily. The only thing that I have against Finance of America is I never got any final papers. I had to contact Jason to ask him to have someone send them out to me.

Dana with Finance of America Reverse was super to work with. She was responsive, anytime and any day of the week. She was fair. I told her my home's valued more and she said we could do this other plan. We decided to go with that and I had to get counsel again. It was another $135 so that was a little bit of an irritant. I had a couple of quotes from a couple other folks, but between her and the fair quality of the product, it felt good. The process went very smoothly. At a time, I thought it was being dragged along a little bit. But it was because I'm on property with a well and a septic tank and there were some questions about the underwriter taking that on. But it was closed within 60 days after I started, so I was happy.

I had a loan with Finance of America Reverse and they had this maintenance insurance which I didn't know anything about. I got a bill that was around $1,400. If they would have told me they had that, I would have been a lot better off. They wouldn't move my amount of money that I could get up to where it was appraised at. That left me short of money later and I still don't have that settled. I don't like them at all. They are always wanting something and I'm in the process of doing that now. It's terrible. It was a long process and I didn't get to read anything. They throw those papers at me telling me where to sign. They rushed it through once I filled out about three different books of papers. I was impressed with the man that did all this and he sounded like he was interested in helping me but I haven't heard from him ever since.

My specific need was to have a high payout upfront and Finance of America Reverse was able to do that. Plus, they were able to give me a higher total payout that is altogether. I spoke to the agent, and she guided me through the process. She saw that rates were going to change and she managed to get things through so that things were signed and put into place so that we didn't have to start all over again and that I did not lose the better rate that she had secured for me. She went above and beyond.

They were fantastic, particularly Chuck, the person that was the initial loan officer. At the very beginning of the process, he made a comment about the fact that they never sell any of their loans. That struck a chord in me because when I was a young man and my wife and I bought our first house, I went to a local bank and it was fantastic. But then, about two years into the mortgage, they sold it to a loan company and it definitely wasn't local and it was a pain in the butt company to deal with.

Finance of America's reps were aggravating. They were not responsive and weren't returning phone calls and emails. When they did, it was like, "I'll get back with you." I would wait and wait and had to get back to them. Things didn't really start turning around until I contacted another company and the people were very gracious, very efficient, very fast, and did what they were supposed to do. When Finance of America was informed of my going with this other company that they get on the ball, the young lady started telling me about why it would probably be beneficial to stay with them and they could do the same thing. So, they got a little bit more responsive but that was almost towards the end when I said, "Look, I'm going with somebody else." I got an apology and they did do better. So, it worked out favorably for me. So, I'm glad I decided to look into it.

Finance of America went out of their way to make me feel comfortable with the process. They explained my options and showed me everything in writing. It was very clear. Also, they answered all my questions. They gave my attorney all the documentation on a timely basis. They offered to close in my house. They coordinated everything, ordered my title and appraisal. They did everything. They were a good organization to deal with. They did a good job. And John was very knowledgeable and patient.

The process with FAR went very smoothly. There were a couple of hitches along the way just getting paperwork in and getting it signed off. But we were able to get the rate locked before everything started jumping. Had to do a second appraisal, which was understood. They had explained ahead that they might have to do that. It's funny that it came in even higher than the first one. But everything closed. The rate lock was honored. We were very pleased with the whole process. We had to change loan officers in midstream. The young lady we first worked with who was quite pleasant left the company. But the gentleman who took over was very efficient, personable and did a great job. Essentially, it moved along seamlessly. We were very impressed. It was handled extremely well.

I was the representative for a friend doing a reverse mortgage. His wife passed away and he really needed to get into a reverse mortgage. Almost everything ran through me. We started with AAG but it was a nightmare of just starts and stops. I did some research on companies that I thought were good and ended up with Finance of America. The representative was unbelievable. We had some other issues that were really not necessary but the rep we worked with was absolutely fantastic.

In the beginning, our agent that sold us the product was nice. We jumped through all the hoops. But all of a sudden, there were more hoops. Every time we did something, it seemed to be something else had to be done. Finance of America came in, did an assessment on the house and it was low. We live in a neighborhood where a house sold across the street from us for a million dollars. And ours is a beautiful home. It needs a bit of renovation, which we're doing. We just did all new windows. We're putting a new garage up. So our house is easily $750,000 to $800,000 but they came in at like 525,000. It was bad.

Finance of America Reverse was great. The guy that helped me answered all my questions. I was going to take and do it about six months ago, and I didn't like the way it felt. So, I told him that I would think about it for a while. About six months later, I decided and he's picked up right where we left off and walked me through everything. I would tell anybody to go to him.

Finance of America was horrible. I wanted to reduce the interest rate and they ended up adding almost $70,000 to what I owe on principal. They promised that there would be no closing cost but there was over thousands of dollars in closing cost. I paid $750 for an appraiser then they charged me another $1,400 on top of that for the appraisal. Their rep kept telling me not to worry and that this would all be straightened up on the final thing.

My Finance of America Reverse loan officer was great. The originator was ridiculous though. It took weeks to close, and we were not notified of what was needed until the very last minute, and then we were scrambling to get what was needed as needed. It dragged for months. Even my lawyer was up in arms because she was asking for things at the very last minute, and we had deadlines to close. So, I can’t stress enough that it was a horrible experience. We had one appraisal in October. Then, things took longer. We had to get another appraisal at the end of January. The numbers were really down from where they were in October. We had other people evaluating the appraisal, and they came up with higher numbers than the appraisal we did in January. So, we were upset about that. The originator wouldn't consider it.

I called Finance of America because we're doing business with them and I just asked them about the possibility of doing a refinance. They referred me to Reggie and I talked to him. He explained things to me very well. Reggie was very helpful. I was impressed by the fact that he always had the correct information to give me and he returned my calls. He wasn't hard to get ahold of. Whenever I had a question, he had the answer. He gave me phone numbers of people I had to contact such as the one to get counselling since we had to do that again. A notary came to our home and signed the paperwork. We never had to go out of our house or do anything. It went really quickly and was very painless. It was a very good experience. Finance of America was excellent and we're very satisfied.

Jason was my loan rep and he was a good guy. He was really helpful and we just got along. I did everything necessary and I was very happy with my experience.

I did a reverse mortgage and the money was for a few little projects but nothing major. My loan rep was a nice man and he was really helpful. He answered all my questions and walked me through everything. I was really happy with him. The process could have gone faster but my husband and I got sick with COVID so we had to slow it down a little bit because we just weren't up to filling out the paperwork when we got it. Other than that, it went really fast. Working with the company was good.

My husband and I just closed on a refinance of our reverse mortgage with Finance of America. We had the good fortune of having Katharine **, Retirement Concierge as our Loan Officer. I felt comfortable with her knowledge from the beginning of our journey. She kept us informed step by step without us having to ask “what’s next”? She was an absolute professional through our entire process and excellent with details. Never once did she appear frustrated with my (silly questions) and she always had the correct answer. Again, I appreciated her knowledge and ease of relaying it to us because this isn’t something a person would do often. Katharine was great.

I called Finance of America Reverse and the girl that answered had a lot of knowledge and I felt safer doing things with the company. The process was long, about two months, but there were a lot of mortgages being refinanced at the time. The rep sent me the policy and I sent everything that she needed and everything was fine. My loan was processed very efficiently. The rep got the appraisal done quickly. It just had to go through the process and it took longer because of that. Other than that, it was very smooth.

Finance of America Reverse did a good job and I was able to refinance. I got better interest rates that were fair and simple. My rep was Scott and he was professional. He did his job by answering my questions and he checked out things for me. He provided good service. I would recommend Finance of America to a friend.

I have nothing but good experience with Finance of America Reverse. I worked with a lady from Las Vegas, and whenever I had some questions, she answered them all. The process through them was good.

Finance of America is very highly rated. They're an outstanding company. They have a complicated process. We had to go through several steps to make sure that we understood what we were getting into, but it was very thorough and I was very confident. I worked with Dana. She was very competent and friendly. She was outstanding.

I contacted Finance of America and they reached back and sold me the mortgage, and the pricing wasn't that bad. I think that I was a little frustrating to them because I knew too much. Normally, when people don't have an understanding, they just get an answer and that's all they need because they don't know that there's a deeper answer, and I wanted that and that was very frustrating to them. I was able to say, "Let me see it. You're holding it. Show it to me. I wanna read it." "Well, it's telling you what it is in an email." So then, they would send me the item and say, "Oh, gosh, your email is completely wrong. You've interpreted this completely wrong." So, I found them somewhat frustrating, but I got what I wanted. It wasn't smooth like I expected it would be, but it was okay.

The process with Finance of America went really well. They tried to change things several times during the process after they had made guarantees but when I brought that to their attention, they backed off and kept with what they originally said. It's just that it was surprising. It was like a bait-and-switch deal. Also, their appraiser came in and lowballed us and was about $1,000 less than what the market actually was. They would not make an effort to change that, which cost me a lot of money. So, that was disappointing. If and when I did this again, I may go someplace else. Our loan officer pretty much just blew me off and gave me rehearsed speech on why that wasn’t true. For the most part, she was there. She made a lot of mistakes along the way that had to be repaired that caused the process to go longer than it should have.

Working with Finance of America was very good. I just received some more paperwork for signatures and that was all done with the loan. The process just took a lot longer than I thought it was going to, but everything went pretty well. Cindy did a great job. She kept us informed and we had a really good rapport with her.

My first experience with my personal encounter with Finance of America was not very good. The rep wasn't helpful. She talked incessantly and it was difficult working with her. The second guy was very good and he was very professional and I got the basic answers. In both cases, they were very guarded and tried to be protective of the company, and it was unnecessary. I think it is necessary for a lot of their clients, but it took me going all the way through closing to really understand it. I did not understand at all what constituted a good loan for me after the first lady, but then the second guy put the light in my cubicle about the margin. When I asked the first rep about things like that I got a two-hour explanation that meant nothing. The second guy better explained things to me and that was when I tumbled to the fact that, "Hey, this is all about the margin in reality."

The process was very lengthy. I was already one of their customers. I refinanced, so we started off with zero. Everything in my life, they went through over and over again. The lady that took care of me was polite and very thorough. I’d do business with her any time of the week. But there were too many questions for something that should have been convenient.

I liked what FAR was offering to me. Everybody also seemed to be pretty well above board. The application process was a pain, though. There were problems at times. But I had some help from the rep. But she's no longer there. If my girl hadn't left right before it closed, I would have felt more comfortable. The interesting thing was that I thought it was completed. But the person who took over didn't really think it was completed.

The process could have been more convenient. They kept asking things over a period of time and we got a little frustrated there for a while. They could have covered things in bulk, rather than nickel-and-diming us. But I liked the rep I worked with and the guidance we received was good. We had a good experience and they did what they said they were gonna do.

I've dealt with Finance of America Reverse twice. The first time was seven years ago. This time, it was a long process, but it went smoothly. We started 1st week of November and we ended up closing the latter part of January. The rep I worked with was very pleasant, helpful, courteous and professional. They would also touch base with me almost every other day or at least once a week.

This is the second time I dealt with them. I was pleased. The process this time was quicker than the first time. I worked with Alex and he was very good. He kept in touch with me.

Everything worked out great with Finance of America Reverse. The whole experience was good and the process was simple. I made a phone call, got in touch with the rep and he handled everything. He also answered phone calls and returned phone calls. He was awesome. I got the appraisal, signed the paperwork, and that was it. It also didn't take that long. The second appraisal was a pain in the butt. But I understand that it was a high valuation, they required a second appraisal and that was the only thing that was a bit of a niggle.

I'm disabled and I was having some financial problems. I had looked into the reverse mortgage a few years back, but I was getting a lot of negativity because they were saying they were taking your house and that type of thing. Based on the product that Finance of America was selling, you could still make your payment if you wanted to. You could pay interest if you wanted to. The only obligation you would have would be to pay your tax and insurance. I was having my mortgage payment taken out of my checking account, so that wouldn't be a problem to pay my own tax and insurance. It was a benefit for me because that's money that I leave in the savings and then I earn interest on it. When the time comes up, I pay my tax or insurance. Based on the information they explained to me, I decided it will be a good choice.

Working with Finance of America Reverse was good. The service person that I was working with was helpful and kept me informed all along the way. He was very friendly, engaging, and never talked down if I ever asked a question. He was very free and answered everything very honestly. Also, when they needed things, they tried to do things as easily as possible for me. I was very satisfied. However, I did a reverse mortgage a year and a half ago and then I was doing a refinance. I knew they needed some updated figures, but there were a couple of things that they could have done without since they've already worked with me.

The application process at Finance of America Reverse took a very long time. Things would get misplaced and it made it more frustrating. But all in all, it was a good experience. I had an exceptionally good representative that helped me. She was very friendly and professional. She could answer almost every question I had. I also had so much paperwork that they gave me to discuss all of that, and it was fantastic.

I’ll recommend Finance of America Reverse to anybody that’s interested. Everything was good from application to closing. I changed reps about halfway through. I started with a woman, and she’s not with them anymore. The guy that took her place did a good job closing it up.

It seems to take too long once I request to draw my line of credit. It almost takes five days before I get it. I was used to the one I had before. I can get used to it, but I didn't know upfront that it would take that long. And I was buying a car and trying to get the money into the bank so I could get it to buy the car. The first one, I lost, because it took too long. I just got another one, and I haven't finished with it, but I got the money because I was planning on it first. So, the money is in the bank. And I got the car. It has been paid for and it's supposedly on its way.

We had an old Finance of America Reverse mortgage and we started the process in November of 2021. It's one of the worst experiences we've ever had. It took from November of 2021 for Finance of America Reverse to get the paperwork straight so we could close around March the 21st. They couldn't even get the names right in the contract. They had the Social Security numbers wrong too. We finally had to get rid of the person we were working with and start working with his boss. They have so many silos in and they don't even know what each one is doing.

I worked with Melissa. She was very helpful and she walked me through all the steps. The process went reasonably smooth and everything was fine. It ended up taking a little over six months. But it was because I was involved in the court proceedings, and I had to wait until certain things took place in court so that I could proceed with the reverse. Overall, the experience was good.

I contacted the top three reverse mortgage companies. The rep who I dealt with from Finance of America Reverse was the most responsive. She responded whenever I tried to call, even after hours. She also kept me better informed. She was very knowledgeable. The process was easy and it also happened a little faster than I even thought.

The rep I worked with was fine. The process was easy and smooth. It was a lot better than the one I had before when I bought that house here.

The entire process with Finance of America was long. Took me about two months to get it locked in. Things kept coming up and they kept missing forms and sending them back to me that I had to sign. I also logged online. I had one with AAG and they were fewer years. The only thing I don't understand was that I thought that the money would be carried over from the HUD program, where you get the insurance to cover your house in case at the end of it, you don't have enough. But I don't know if it did. I really don't understand. It looks like I was charged with this again. The rep was really good. Except she didn't explain that to me so I’d understood it.

We had a very easy experience with Finance of America. We had a refi of a reverse mortgage. Their customer service was very good. The only difficulty that we ran into was I didn't know which agency required smoke detectors in all the bedrooms. So, we had two more smoke detectors put in and it delayed things. But everything went well. There were no glitches. The rep we worked with was super and professional. Everybody we dealt with was fine.

I've gotten some good service from Finance of America. Everything went through smoothly with the process of refinancing. It was very quick and informative.

The only thing that I've had trouble with was creating the portal. I also thought I had to use the portal to send money back but finally, I hooked into this woman and got through it.

I liked talking with Katie May, the rep. The process started two years ago but the appraisal came in too low, so I held off and then I waited a year. Then the appraisal came in strong so I proceeded. But it went well. Reverse mortgage from the onset had a bad reputation. But now, that's changed. Finance of America Reverse educates people. They make sure they understand what they're getting into.

I talked to several representatives and they made it clear that I could get a loan. They were very knowledgeable and nice. They did an excellent job in letting me know everything that I needed to know. The rates were also very good. It's been a good experience.

The process was painless. I should have gotten the paperwork a couple of weeks before the final signing, so I could review everything. But that did not happen. But the lady came with the paper, so we went over it quickly.

The reps and the rate and terms were fine. Everything went fine.

I had a wonderful experience with Finance of America Reverse. Every step of the way, the rep was right there. He was also putting it in an email. He was really thorough. It wasn't hard getting the documents to them. But I was really surprised at the documents that they required for my trust. They wanted everything, and that's very personal. But he returned it after I had sent it in. I was also glad we did the counseling. It was very worthwhile. They answered all of our questions before we even dove into getting a second mortgage.

Reginald ** was essential in managing my way thru the refinancing of my reverse mortgage. Knowledgeable, patient, and professional. He helped navigate me thru the step by step process. Reggie is A+. Stephen

The rep I worked with was very professional. Their rates and terms were also fair.

I had a very, very nice lady that I was working with. Her name was Amber and she was very helpful and informative. So everything was good. I'm happy with the results.

Sherry was very friendly and seemed to be knowledgeable. She also responded right back when I called. I love the reverse mortgage and that I don't have to have a bill or monthly rent payment every month. It frees me up to do other things.

This is the second time we've refinanced with Finance of America and we're happy with them. Working with them was wonderful. The rep was right on it and kept us up to snuff on what was going on. If she needed something, she called me immediately. I immediately got on it and sent it back to her. But we're not happy with the appraisal department. They screwed us over. The appraiser came out and he appraised the property at 410,000. We had three or four different things that needed to be repaired.

They were great. Everything was fine. Going in, I didn't really quite know what to expect and then everything was explained to me.

Sherry was very knowledgeable and helpful. Her personality was great and caring. So that was what made me go on with the process.

It was amazing with Finance of America. The people carried me across the finish line. I knew nothing about that but they really worked hard. Everything was very well done. My first point of contact was Nicole and she was phenomenal. She knows her stuff about reverse mortgage and we got to know each other almost on a personal level. I had a lot of anxiety just going into this but she immediately put me at ease. That sort of made me keep going, taking the journey with her further until it became a reality. The house is fragile and needed a lot of work, and she got me through that too. I've already spoken to a lot of people about my experience and if they have any more questions, I tell them it's Finance of America they're gonna get results with. God bless Finance of America. God bless the whole process and everybody involved.

When we first started going into it, I was skeptical. But after talking to Sherrie and she answered all my questions, it was great. She addressed every question and answered any doubts that I may have had. Everything was easy. I've recommended Finance of America Reverse to other people since then.

It was a terrible experience with Finance of America Reverse. They kept wanting more and more things and this wasn’t right, that wasn't right. It was a long, long process and they could have done things quicker. The rep was personable and that man’s enthusiasm was wonderful at the beginning but by the time it was getting on towards six months, the enthusiasm kinda wore thin. But he was real knowledgeable and took the time to explain everything.

I really liked my representative from Finance of America Reverse. The communication throughout the process was great. It was also a very easy process. I liked the way they handled everything.