Finance of America Reverse Reviews

I looked at four different mortgage companies and Finance of America Reverse was the best. Their application process was very simple. When I first went into it, I knew nothing about reverse mortgages. Nicole handled my account and she was easy to understand. She was always available anytime I had a question. I feel very good about the rate and terms that I got.

We travel and getting the reverse mortgage gives me a little extra money. I talked to Autumn at Finance of America, then I contacted AIG because I'd forgotten all about Autumn. But she contacted me and I figured I'd give her the go ahead on it. The application and underwriting took three months to complete and the process wasn't so bad. But every time I turned around, there was something else that they needed and it never ever ended. There were a couple of times where I was rather disappointed, then a lot of what they asked for was redundant and the underwriters were really ticking me off. Other than that, I've told a couple of my friends about them and I've given them the phone number. A reverse mortgage is not for everybody but I told them to try out Finance of America if that's what they want to do.

We’d chosen to do the consulting even though we had done it before. We wanted to feel more comfortable. But the guy who called us to do that was awful. He spoke very slowly. He was the most annoying person in the entire world. We finally said it was not gonna work for us and decided we didn't need to do it. We were not gonna sit there for two hours and listen to him. It was really bad. Other than that, everything was great. The rates were good.

I did a reverse mortgage as part of my retirement plan to assure that if our new politician who's elected doesn’t leave us social security, I would have some guaranteed income. If I need some money, it's there. I talked to two other agents with Finance of America and I didn't appreciate them as much as I did David, the agent with whom I finally chose. He was very good and very helpful in explaining a few things that I did not know. The reverse mortgage proposal is somewhat complicated and they put things in the disclosure that go in places that you normally wouldn't find these things. So, you have to do a little digging. David was very upfront on getting answers.

I did not want to have my children burdened by a situation where I might go into a nursing home. I decided to to a reverse mortgage and I went with Finance of America Reverse. Their process was horrible and the most disgusting part of it was finding an appraiser who could not go into the house because of COVID. So, the appraisal was basically fake and the appraiser found a spot in the garage to complain about. That was a waste of some money. Then, the notary who came out really didn't have any interest in the product that she was doing. She just wanted to have 1,000 pages signed by me and wanted to hustle the process up so I could not understand at all what was on each page, which would have taken a considerable amount of time.

The representative was very kind. She did what she did and represented Finance of America Reverse well. She spoke very politely. She's very patient though very slow. She’s very informative to a certain point but she's got to be a little more transparent. Whoever the company has representing them has to be a little more transparent. She didn't tell us that the only way for the reverse mortgage to go through was that they had to pay the home insurance for my mother and the taxes. Those were the two reasons that the reverse mortgage would not go through. We had no choice. We were at that point where everything had been signed. We could have said no but she needed the money and now she's deeper in debt. But she got the money and she did what she wanted to do with it to help her family through this crisis.

Finance of America gave me a better deal. The process took me longer than I was expecting, like six, seven months, but I was not in a rush. The rates were reasonable. The reverse mortgage helps me to release mortgage payment situation on a monthly basis. When you're retired, you're looking for income and that's helpful. It’s cutting the expenses. The rep was very helpful to work with a client to achieve what client needs to achieve. She did everything the best in her capacity. She was very good. She's a very nice lady. However, the process should be shorter than six, seven months because it doesn’t take that long to process the mortgage. I had to do a second appraisal. That was very surprising to me because I had one appraisal then FHA required a second one.

I was struggling to pay my bills and I thought if I did a reverse mortgage, it would help me out financially. I went with Finance of America Reverse and the application process was not very long at all. It was done in probably a week. I had a wonderful lady helping me. She was very intelligent, very efficient and very pleasant to talk to. She explained everything to me and was very kind and patient. I appreciated that very much. She told me step by step what had to be done and what I had to collect to send her. The rate was fair. I was surprised how much my house appraised for but it's all good. I want to live here the rest of my life so I'm thrilled. I'm very happy with the outcome and I would recommend Finance of America Reverse.

The experience with Finance of America Reverse was wild. It was late at night and I had to go far away. But there was a reason for that because I had a deadline on another thing that I owed. I was late on that as a result. They were going to charge me a penalty of $11,000. I finally got out of it after two months. It was terrible. I couldn't borrow under my old mortgage because it was in-between. They actually did me a favor doing it at night but they neglected to tell me that I needed to bring a voided check which caused all kinds of problems because they wouldn't deposit the money that I needed directly into my account. But it's almost not their fault because we were rushed. In the conflict of everything, you just try to get an amount. Although it was delayed terribly, the process was good. I had a good person helping me, Julie, and I was very pleased.

I have a ton of equity in the house and I wanted to continue to live in it and not have to sell it and move so I did a reverse mortgage. My experience with FAR was great. The application process was really relatively easy except it took forever to go from point A to point Z. The interest rates were okay but the fees associated with it were a little too high. But I don't have a mortgage payment to worry about and that would be the most important thing. The only thing that I objected to was that the other companies that I spoke to required 10 years of LESA and they collected 12. I got a bill from my taxes so I need to email my rep and find out who to send that to.

I went online inquiring about Finance of America Reverse and then somebody called me. The rep has been conversing with me over the past couple of years on this. Once we started everything, the application and underwriting process took just about two months. Kevin was the loan officer and everything went fine with him. He kept me informed with everything that was going on. He kept calling and letting me know where we're at and what to expect.

Everything went really well with Finance of America Reverse. Our agent, Scott, was very good at explaining the whole thing. Plus, he pointed out that I wasn't getting the best deal from this first company that I had contacted. He gave me a much better deal. I was really happy to do it because I've just been put out of business by COVID so it really helped me. I will be back in business when Hawaii opens the tourism, but it made me see that it was just the right time to do it. The rates are very good and low. It's just that initial insurance you'd have to buy that makes it costly but I'm happy with the whole thing. I will come out at least even if not ahead in the end. I already did recommend them and the other person has already applied.

Everything went smooth with Finance of America Reverse. I've had the reverse mortgage for about five years and we changed the interest rate on it. We did a refinance and the rate was considerably lower than the one I had. The rep did pretty good and I’m trying to get my sister-in-law to do it.

I got on the phone and I thought I was going back to the people that we had worked with our first reverse mortgage loan. But the Finance of America rep, Matt, intercepted my call and I got in touch with him. From then on, Matt was so personable and effective. He was a downright good person and he stayed with us all the way through. He was very prompt and articulate. He’s a good representative. He was knowledgeable and he was able to help us with any questions. Matt is really the key that has brought our part together. My experience with Finance of America was very favorable to me and it was accomplished by professionals on their end. There were a few bumps, but they were just normal things that you’d expect if you were doing business today. But I had help all the way on whatever the problems were and I felt very kindly towards Matt and whoever else that was there that participated in our adventure.

Finance of America Reverse responded more promptly to me than other companies. We went with them for a mortgage and I felt good about it. The application process took three to four weeks and I was quite satisfied with the timeframe. The rep we got was responsible and responsive. He was right on the bat. Things worked well and we've had no more issues with payments.

I thought the loan officer who solicited the information would have a guideline of what was required by Finance of America Reverse to qualify someone for the program. She gave me documentation that she required and I submitted it so that she could add it to qualify me. But I had a lot of complications for as per the documents that they were asking for in the middle of the process. By this time I sold my house and moved out. I had a real back and forth situation in many cases to get the approval.

Our first application with Finance of America of Reverse took a long time. We had one girl who would do one thing and then another. Those women wouldn't get back with me. I would have to call them. This last time when I decided to refinance with them, things went really smoothly because everything was already done. The rep I had, David, kept telling me what was going on.

The loan officer was very aggressive on completing the loan so it went very quickly. The process took about a matter of weeks and the rates and terms were good.

It was convenient and relatively easy to do a reverse mortgage with Finance of America Reverse. I had a few more years left on the house payment and they got rid of that. So, it was useful. But there was a couple of issues in the process that really didn't have anything to do with them. It was more on the underwriting. They were having a little problem with one of my incomes and they wanted to know about that, which was natural. And it took a little bit of doing to get that straightened out.

I was on the internet and I was told to put my number down and they'd call me. And Finance of America called me. Then, the person I talked to referred me to Nicole and she was the person that helped me. It was the rapport that I had with Nicole that made me stay with her and I was so impressed with how knowledgeable she was. In fact, there were others that were calling me when I was talking with Nicole and they tried to get me to go with them. But I already made my decision. It was the relationship I had with her and the service that she gave me that made me stay with her.

Their marketing material is good. But the application process was a complicated transaction. There was a lot of pieces to the puzzle. There were some delays that were frustrating and it would’ve been far more convenient if we were dealing with a physical office in our community rather than everything by mail or fax or text. But our loan officer was outstanding. My wife was quite hesitant to move forward but she answered her concerns and objections well. She did not provide any feeling that she was trying to pressure us either way. I looked at three different companies and she was the only one that offered to eliminate some of the closing costs, which was definitely for anyone that was trying to watch their budget. I know there are some cost that cannot be addressed such as the FHA insurance. But other than that, I was very pleased with her professionalism and her attention to detail.

I wanted to maintain my finances and I didn't wanna use them up. Finance of America Reverse was the first one to respond and I was happy with the person that contacted me. My application went okay. Finance of America was fine but I got a little annoyed with the FHA. They thought I should hook up to town water but I have a well. That cost me more money to send that in. Also, the amount that they charge for insurance is absurd.

I wanted the flexibility that I could have if I got a reverse mortgage and I went with Finance of America because their quote was better than others. I filled up the application, followed up with whatever was needed, and went through the closing. It was a long process and there were a lot of delays along the way, but I understood that. The reps also explained things very well and the rates and terms of the mortgage were very good.

At first, everything was fine, until it took almost two years. It was a nightmare. A lot of issues was they had doubts on my part. They got a credit report and then I had to find the person that had my name. They found somebody in California and that person is exactly in my name. Her social security is only two numbers away from mine. She had a lot of damage in her credit, so it was popping up on me. We had the same address but in California. It was really weird. I had to prove that it wasn’t me. It was a lot of stuff that I had to come up and said it wasn’t me and then they wanted more proof of other things. It caused about nine months of delay. They kept calling and then when the Corona hit, nobody was in the office. So that was another six months there. After two years, they finally closed in the beginning of August.

We didn't have any savings and all our money was tied up in the house. I was looking at companies that had more of the business and kind of sorted out some things on the internet. I also checked with AAG and it seemed like Finance of America Reverse was gonna do it faster. I got a call from Finance of America that they would waive the origination fee and I had to stay with them on account of that. Other people couldn't waive that.

The application process was irritating. It was a lot of repetitive information I kept having to send in. There was a lot of information they require because I was in a trust and I really focused on getting it done. The way it was explained to me was they couldn't use the same information for the second set of questions they were asking me. The processors would ask for something and then they would ask for dual documents that I had sent in before.

I got referred to Finance of America Reverse from NewRetirement. I reached out to them and they contacted me. The application was fine and the process was very easy. Due to COVID, we did it all over the phone and by email with the documents. Including the underwriting, the process took three days. It was pretty smooth. Randy was my rep and she was great. She kept me in the loop on everything which I really appreciated. We texted back and forth and that went really well. She was really thorough and right on top of everything. Working with her was very comfortable. Also, the rates were good although they could have been just a little bit lower.

We didn’t have anybody to leave our house to and we figured if we had a few extra dollars to spend a month, it would be helpful. We did a reverse mortgage and had a pretty good rep. But I changed my mind once then we were going back and forth. I hadn't quite made up my mind once I called them. The process took a couple of months but once we finally made up our mind, everything was smooth and didn’t take really long. Our rep was very informative and she was also calling almost every week to stay in touch as far as the interest rate was going because it was changing from week to week. She let us know where we stood on that end. I appreciated that.

I went online to use one of the calculators. Then Finance of America Reverse contacted me and I was curious to see how far I could go and they treated me very well. So I stayed with them. I did more research and found that the deal they were offering me was better than any deal I could get in Santa Cruz. I worked with Ed and the process took about three months but it was partly because when it was my turn to move the ball, I didn't because I had other things on my mind. It was a partnership. They weren't just doing it to me. The deal that I got was good and they moved me along when I slowed things down. I had to deal with an ex-husband in South Carolina. So that slowed things way down because he was on the title and he had to sign off. He didn't want to sign off until he understood what a reverse mortgage was. So there were a lot of complications that slowed it down.

In my circumstances, I had investigated reverse mortgages and they're certainly not for everybody. But the two limitations, which would be passing your property along to any heirs was not a problem for me and not a requirement nor was the requirement to stay in the house over a long period of time. I'm happy with the residence and I intend and want to stay here. At the end, it was as if I had a paid-off house with no more obligations or cost than if I did own the house free and clear. So, that gave me enhanced cash flow and a more comfortable retirement.

I looked up online and Finance of America Reverse was one of the companies that had a telephone number. Then I looked on Better Business Bureau and got some good things from that too. So I decided to give them a try. The first person I talked to was really helpful. His name was Kevin and he was also helpful throughout the whole process. The whole process could’ve been quicker, but I had some problems getting the paperwork together and all the information. But it went as quickly as it could.

I am retired. Even though I have a part-time job and my wife is full time, our combined incomes would not pay off the house by the time she retired and we would still have that balance that we would be obligated to pay. In addition, if she were to lose her job, we still have the obligation of the mortgage. So, we decided that the reverse would eliminate that particular issue and allow us to just maintain the taxes and insurance. That we could do easily, so we thought it would be a good option.

I refinanced my loan & thought that if I stayed with the original company/agent all would be smooth. NOT! Everything took forever. Documents that were sent in were requested over & over. It took forever...a lot longer than quoted. The worst part is that when I received the final papers I saw that I ended up with less money than I had going in! I called the agent & as usual, he gave me bunch of false info. When they say you are safe with Allstate, remember you are NOT safe with Finance of America! I was charged thousands of dollars...more than I was quoted.

I believe what made the difference in this being a pleasant experience, was the party representing the reverse mortgage company. His name is Brent **. He was very helpful, knowledgeable and patient. Always available to answer any of our concerns.

Very helpful and professional. Nicole ** is a very knowledgeable person and helped us to understand the process and took care of any concerns we may had. I would tell anyone thinking about a reverse mortgage to call you. We are very happy with the outcome.

The reverse mortgage allowed me to monetize the significant investment that we have in our house for retirement purposes, as opposed to some other form of asset utilization. So it augments our savings and investments and it still leaves us with the security of the house that we have without having to concern ourselves with monthly mortgage payments. AIG inspired me to pursue it. They have a very positive and upbeat marketing campaign on television that kinda alerted me to the benefits of reverse mortgage. I had communication with AIG and followed that pathway. Once I had decided that I was primarily interested in a reverse mortgage, I began to look for other competitors, such as Finance of America Reverse to see if their rates and terms were more advantageous than AIG. And I found that they were.

We had a lot of equity in the house and wanted to reward ourselves so we got a reverse mortgage. The application process with Finance of America Reverse was super. It took six weeks but it could’ve been shortened. Other than that, I was completely happy with it. The rep, Glenda, was dynamite. I was impressed with her efficiency and promptness, plus product knowledge. She let us know about a discount we weren’t getting from another lender.

When I applied with Finance of America, it went as efficiently for them and their loan officer was perfect. But it was a complicated process for me because of the government rules and regulations. It took over a year the complete and due to our government constraints and the instructions to appraisals, the whole process is forcing me into a sale of my property, which is not the intention of a reverse mortgage.

The mortgage insurance was a higher percentage and you gotta have it because it's guaranteed by FHA. When we got the monthly statements, it showed how much equity we were to lose and my wife had a fit. So her thought was to go back to a regular mortgage. I'm essentially retired and she's still working. I contacted Finance of American Reverse and we talked to the guy back in Indiana. I love that guy. He told us, "Why do you wanna do that? Because if for some reason you can't make your payment, you're gonna lose your house." So we decided to refi it with them rather than go with somebody else. We already had a track record with them.

To pay off some bills and make some improvements on my home, I applied for a reverse mortgage with Finance of America. But it was lengthy and cumbersome. They kept wanting more and more stuff, then I had to figure it out and it took forever. To complete the loan, it took about six months and the time period could be improved. I was waiting to do some things with that money and it took forever to get it. It seemed like the people that were handling the paperwork were very slow and had too much going on. But the loan officer I worked with was okay. He called or emailed periodically to keep me posted and if I had a question, he was available answer it. His name was Aaron and the problems were not on his end. All in all, I feel good about the outcome of having gotten a reverse mortgage loan. But the outcome with another provider might have been better.

Finance of America responded immediately with a call. They asked me what I wanted, and sent me a package of exactly what they would do and it was very thorough. There were some unforeseen delays with the process but they were just human error on different people for different reasons. It was not a big deal. The reverse mortgage got done. The loan officer was very helpful. That man and his supervisor were quick to respond from anything that came up.

I had other financial problems that I had to take care of. I applied for a reverse mortgage with Finance of America and it was lengthy but great. At the time, they were the only ones that could do it and they were the ones with the money. And I found out that the other companies were going to them in the first place. The whole process took three and a half months. We started in about March and we ended June. I'm sure it could have been different for other people but for me, that was the way it had to work. The loan officer I worked with was wonderful and he did everything he had to do. His name was Robert and he communicated with me by phone and paperwork. In the end, the interest rate was kind of high, but that was the going rate.

I was very successful with another reverse mortgage company. Then when I moved, I wanted to do a reverse mortgage again and I couldn't get anybody to answer. I had to pay for the appraisal with a credit card but the process was dragging and taking forever. Then somebody from California turned out to have scammed my card. I went to another company and again, it was dragging forever. Then, I called Finance of America Reverse and I got ahold of their rep. She was very efficient and everything was done really quickly. The loan officer was on everything and she was not slow about anything. There's a lot of paperwork and there's a psychological review that you have to go through first. But the rate is on the money. I'd recommend it.

The Finance of America representative responded to my calls and the reverse mortgage process with them was awesome. Everybody did a fine job, but it did take a while because of the circumstances. I was doing a rent-to-own on the house. It was the first time they had done it and it took six months to get it done. I figured it'd take a long time to get it processed and I was not too worried about that. But the loan officer answered all my questions. He's excellent. I like the rates and terms. The only thing that I didn't quite understand was when I asked for an advance, I could only get so much. I didn't realize that I would have to wait a year to get the rest. But that was my fault.

Somebody called me over the phone about a reverse mortgage and I responded to them, but I found out that they weren't so legit. According to the loan officer, if my house was appraised for $220,000, I wasn't going to get anything back. But I told him not send an appraiser over here and he went ahead and sent an appraiser. Then, I told him that I didn't want to have anything to do with them anymore, so they shouldn't call me back. But then, one of his supervisors called me back. But I told them that I didn't want to anything to do with them.

I finally looked into getting a reverse mortgage when I got a call from some outfit in Chicago. As I worked with them, I also wanted to find out what the current company that I had would do. So I had these people calling me all the time and was telling me to make the change and I finally did. As I talked to the Finance of America representative and compared her to the Chicago broker, she seemed to have more knowledge of the situation. I was more impressed with Finance of America and her than I was with the Chicago broker. So I chose Finance of America. The application and underwriting took about seven weeks. Overall, we were very pleased with the transaction. It saved us a lot of money and we were very appreciative of the help that the loan officer gave us.

We wanted to get a lower interest rate and a fixed rate. Since Finance of America was who we’re with, I called their number decided to process our refinance with them. The application process was fine and it took six weeks to complete. I'd liked for things to have been a little quicker, but they were dragged out. I know COVID caused a lot of delay where you had to wait for people and considering that, the timeframe was fine. The hold up also caused an increase in our interest rate. It was lower when we first started then it ended up being up half a point by the time we got it closed, and I was hoping it’d be a little bit lower. But the representative, overall, was very good. Sometimes he didn’t give me explanations though. I had to push him to give me explanations and answer my questions. But eventually, I always did. So, I got no real complaint.

They did a good job. The closing company initially screwed everything up, but it had nothing to do with Finance of America Reverse. They sent a new closing company. Everything was fine. I’m pretty satisfied.

We looked at several different companies, and Finance of America was the one with the most complete program and the best follow-up. We took a lot of education before we were ready for the application process. When you’re 30 years old, you go ahead and sign things because if you make a mistake, you got some time to think. But when you're 70 years old, you don't have any time to fix things if you mess up. So, we had to be very patiently educated about all of the conditions and the pitfalls. And that’s where their rep really shined.

I am one to do very thorough research before working with a company, so I spoke with representatives from four different reverse mortgage companies. After talking with Taylor ** at Finance of America Reverse, it was an easy decision. Taylor stood out as being more knowledgeable, efficient, and thorough than the others. He has a very honest, comfortable, professional consultant rather than ‘sales’ demeanor. He listened closely to my needs and interests and very clearly outlined different options and their advantages. My questions were answered in an easy to understand way with just the amount of information I needed. He shepherded the entire process every step of the way, and when a couple things came up I was comfortable that he was “on it”.

When I was looking into getting a reverse mortgage, Finance of America Reverse was the company that the person who was assisting me with first introduced me to. The process went very well and it was very smooth. It took about three weeks. I had to get all the information they wanted. The rep was fantastic and very patient, and gave educating and prompt answers to all our questions. I was very pleased with FAR and I found them to be in the range of other companies out there.The only thing that I kinda have an issue with is the service when I'm trying to pay it back. If I wanna make payments, that hasn't been a smooth transition. You have to do a lot of things manually that it seems like you would be able to do through a phone call. That is a little awkward and I'm not too happy with the way that part has been going. But the expense or the cost of the fees were very fair.

I put out a couple of inquiries and I liked the agent at Finance of America Reverse, which was my main thing for staying with them. She felt much more hands-on and personal even though it took forever because just as we were starting, pandemics came down and all the different things that we couldn't do. I couldn't get things in order and I couldn't go out so that made things complicated. But she stayed connected with me by phone and by email. We continued to work out problems and get things done so that made a lot of difference.

The gentleman, Scott, that handled our financing was always very helpful, kept us informed of the status of our account at all times. We would definitely recommend Finance of America Reverse to anyone who is looking to refinance their home to pay off other outstanding loans, bills, etc.

A little friendly COVID guy came out and everything closed and there wasn't so much I could do. I live alone, so it’d be nice to have a car here if something were to happen. I had to have one to go to the store and groceries. I had been renting for eight months so I decided to go with anything that rolls and the engine works, and looks nice to me. Finance of America turned this into a pleasant experience. They had better rates for me so I went with them and it just worked out. Their loan officer was great. He was patient and he took his time. He was a real nice guy. He checked up on me just about 15 minutes before I was about to call him if I had any more questions. He was right within the ballpark at the moment we were doing that. I'm pretty happy with the rates and terms.

Jason ** was extraordinary in the speed and accuracy with which he got our application processed--and he did it in the midst of the pandemic! Communication was first rate, both in its regularity and its clarity. We would recommend him to anyone.

I took over nine months from initial contact to closing - Mathew was most patient and worked with me to clear a number of hurdles. The first appraisal came in low and I declined to go forward. He initiated a second which came in at a reasonable amount and we closed in April. Credit to Mathew.

The entire experience was wonderful with no glitches or problems. My agent contacted me almost daily to keep me in the loop every step of the way. He was so knowledgeable. He anticipated everything that would be asked for and had me submit things before they were needed. That made the process so quick and painless. I would recommend Finance of America to anyone.

I did my first Reverse Mortgage with Finance of America Reverse, loan specialist was Amber Boston. I was referred by my financial planner Tim ** from Morgan Stanley in Tacoma WA. I interviewed several companies and Finance America had the best Interest rates and lowest loan & fee costs. Everything was explained thoroughly plus Amber made herself avail 24/7. Evenings and weekends! She was very patient and helpful. I’m so grateful that I was able to qualify for my Reverse, I’m a very happy homeowner. The other caveat is this all happened during the Pandemic and we still were able to close the escrow early!!

Not sure if transaction is complete yet. Still haven’t received the draw requested. I’m in limbo waiting to see if it comes. Would like some confirmation. Please respond to let me know when to expect money to be deposited in my account. Thank you.

There were several companies that had called me and I ended up liking the fellow that I talked to at Finance of America Reverse. I first contacted him over a year ago and he kept in touch with me on and off for that long about what I wanted to do because he knew my situation and that it would be a good solution for me. There was no pressure. He was excellent. It went into the COVID virus thing when I first started. So when they did the appraisal, they had to do a drive by where they took the pictures from outside the house. Then when I had to do everything with the notary, we had to sign the papers outside and kind of separate from each other. So it was a different experience than what a lot of people have.

Finance of America Reverse answered my questions well and explained things well. They were awesome. They were very polite and they didn't get irritated with me. I'm happy with the terms, too. I'm very satisfied with Finance of America. I have less stress now. I got a little bit money to have along with my Social Security.

A friend of mine had talked to Finance of America Reverse and she thought they sounded good. So, she gave me a name. Jason was the guy I dealt with. Once I decided to do it, I just kept going. Jason was fabulous. It had felt like he was my best friend. He was very personable. He answered all my questions and returned calls immediately if I had to leave a message. Also, the process seemed to go fast enough.

Everything went very well with Finance of America Reverse. The gentleman took care of everything. He was great. He did everything he could to get the most amount of money for me. It was very pleasant experience. The application process was their standard procedure. I've been through it a lot of times with selling houses and it seems perfectly adequate. There were some little delays here and there because of the virus and this and that, but it was very well managed. Finance of America Reverse was really good. When I got questions, they answered. We should have more like that in this world. The rates are low now and it couldn't have been a better time to do it.

I went online and I knew I was looking for a jumbo mortgage. I looked for the firms that could handle jumbo mortgages. The process with Finance of America went very smoothly. The person that handled my account, Nicole, was wonderful. There were no problems and no glitches at all. The process took about six weeks because I had to change my insurance. I own my house outright and it's in an ancient floodplain, and so I had to get flood insurance in order to qualify for the mortgage. So, it took six weeks, but if I'd had the flood insurance, it would have gone even quicker. I'd highly recommend Finance of America. I had gone through a lot of mortgages and refinancing. It's always been problematic because they always ask for stuff at the last minute, but Finance of America asked for all the stuff they needed up front.

Updated on 09/28/2020: Our financial advisor thought a reverse mortgage would be a good move. Our first one was a year and a half ago and then, we refinanced with Finance of America earlier this summer. The application process was straightforward. We had done it before so, it went smoothly. Our loan officer was very cordial and helpful, and no complaints at all. He worked well. There was one aspect of our second reverse mortgage that I don't know whether he neglected to mention to us or whether he did only perfunctorily and just found out later. We did not have that in our first mortgage so when we got our statement and saw that particular line item there, it was surprising to us. I wished he had brought that up. It would not have necessarily changed anything but he might've been somewhat negligent in bringing that. I called him about it and he said he thought he mentioned to us. That was probably the only glitch in the process.

My sister referred me to Finance of America Reverse. She said that they were pretty good. The rep was so good in the way he had helped me. His personality was so friendly. Anytime I needed help, he said just give him a call and not to hesitate so it made me feel comfortable. He was available. Going with Finance of America Reverse, I’m now able to do things that I needed to do for my home and the other things that I needed.

We looked around online for a company and explored a number of them. Finance of America Reverse was very responsive and the fellow we worked with was tremendous, excellent, answered every question I had and responded in a timely manner. It was a lot better experience than I thought it would be. From start to finish, once we submitted the application, the process took about three weeks. I've done a number of mortgages and refinancing before, and the rep was at the top of anyone I've worked with. He was excellent. The rates were fair and everyone was upfront. There were no surprises so, we felt good about the process. FAR was top-shelf.

Ryan, the one who was taking care of me and my friends, kept on calling me and I finally did business with him. He followed-up with me for three years before I decided. He was the best and I never saw anyone doing that. If he did not do that, I would not go with him. He was very helpful, sweet and he handled the process very well. He took his time and was nice. I wish the rates could be lower though and that FAR will do regular mortgage so I can refer more people to him. My friends usually have their kids to take care of them so they don't have to worry about a reverse mortgage.

I helped my mom with her reverse mortgage through Finance of America Reverse. She needs home care and the funds are for that. I looked around and noticed that Finance of America was highly-rated, so I went with that choice. The process was fairly easy. The loan officer was very helpful, very responsive and she's probably the key reason why the process was easy. Everything was pretty clear. The only part that was a challenge for my mom was the signing. If that could have been done in a more electronic fashion versus lots of signatures.

My wife and I took several proposal and we did an involved evaluation on what they think the property's worth, the way they work things, or how clear it is, what they say, or how well developed the program is so that it's more clear, and Finance of America was the clearest. The guy that worked with us seemed to know what he was doing. I told him that they were not the biggest company. He replied that they were the best. I liked his attitude. But it came down to the fact that he seemed to present the program a little more clearer and a little better. When the product was finally developed for us, it was the best of the bunch.

My business kinda got shut down because of the coronavirus. I am all in all free and clear and 70 years old. It made sense for me to go ahead and pull the money out. I wanted to use it instead of giving it to my kids. I did a reverse mortgage with Finance of America Reverse. The process went little slow, but I don't think it's their fault because of what's going on in the country. But I got the reverse mortgage and everything's fine. The rep did a fabulous job. She was working out of her house because of the virus and she worked her butt off trying to get this thing done.

The loan officer was excellent. The application process did not take very long but I happened to have 2 appraisals delayed. We had one person that didn't show up. They had to do the internal appraisal. They had to come inside the house to do it. Another one tried to do it from the street. Then we still had to get 2.

When we did the loan from Bank of England last time, they sold it to Finance of America. A fellow from Bank of England had called us but he would've had to have a lot of paperwork from me. On the other hand, Ryan from Finance of America had all of my papers. He didn't have to have my driver's license. He didn't have to have anything so he made the process extremely easy and walked us all the way through it. I was extremely pleased with him. He explained things and I don't think there was one time that I called that he didn't answer directly. It wasn't like you got a voicemail and had to wait. He called us right back. I also felt like I wasn't pushed. I hope he goes far, but I hope he stays where he's at, though, so he could help a lot of people.

I was looking to do a refinancing. I had some good rates and a 15-year term. I was gonna stretch it out to 30, which would be almost the same as what I'm doing now. I was gonna take 60,000 out in equity which is also about the same that we're doing now. The payments and interest rate would have been lower. Then the reverse mortgage came. There were no payments required.

I just refinanced with Finance of America and things didn't go well. I'm in bigger trouble than I was in before. I was told that I could take all the money at once. But I only got half and when I called the rep back on it, she said she never told me that. But I had it in an email and she must have taken it off because they only gave me $32,000 plus. My roof alone is $31,000 and I have to buy my car. I got this thing in the mail where I can fill it out. The rep said that for the other $32,000, I could get in a year. The remainder won't be ready for me until next May, but I need it now. I’m not happy with that because I'm in trouble right now. I need my money as soon as possible, at least another $15,000. That would help me out a great deal.

The process of obtaining my mortgage with Finance of America was painful because it took nearly five months. It was because we had COVID. I have an expensive property and I needed two appraisals. It took forever to get the appraisals done and that delayed the whole process. Other than that, it was okay. The guy I was working with was excellent. Jason was my loan officer and he was responsive. He did everything I asked him to and more. He was really good to work with. He was as frustrated as I was with the length of the whole process.

My experience with Finance of America Reverse was very good. The reps were very good as well. Communication and transparency were good. I had nothing but a good relationship and a good process. I was very happy.

Someone called about reverse mortgages and I got interested. I called around at different places. Then, someone gave me a paper with Finance of America's name on it and phone number, and I went with them. Getting the mortgage from them was very good, and it didn't take long at all. The rep who helped me was wonderful. She could not have been more helpful

Everything went fine with Finance of America Reverse. We started this three years ago and after that, I had to sell a house and buy a house. I was in contact with the rep I worked with for a long time and she was very good. I've recommended her to other people. Their rates were also pretty good for the state of our economy right now.

I did quite a bit of shopping around and my wife felt like Finance of America was the best choice. Our experience was excellent. The application process was much better than I anticipated. So, we had a very good experience with the application process. It took about a month and a half. Our loan officer was an excellent contact. She was wonderful to work with. I wouldn't hesitate to recommend Finance of America to anybody. They were great.

I had a great experience with Finance of America. Everything was good about the process. I wouldn't recommend AAG to anybody. They are terrible. They're not forthright and trustworthy. Any chance they get, they'll try and switch it so you have a bad scenario that'll eat up the equity in your house. I started out with them but their application process was kind of bumbling. The right hand didn't know what the left hand was doing. They were not on top of things. I switched over to Finance of America who was upfront and gave me good terms right from the start. They told me exactly what they could do, and they, in fact, question why I had been looking at adjustable rate mortgages. I said, "That's all they offer. They didn't have any halfway decent terms. The rest of them are worse. They gave me 3 bad scenarios and tried to make me pick among them."

It went very well with Finance of America. A reverse mortgage seemed to be the best available option for us and I'm glad I didn't go with AAG, which is the one that's putting out all the propaganda about reverse mortgage. I didn't get a good feel about all of the celebrities they brought to the television every night about 4 or 5 times. I figured all that was going to was lining somebody's pocket and not helping anybody. Finance of America was the only other company that was reasonably available, and they had good press on the internet, at least no bad press.

I went to a number of lenders and talked to a number of people. I was dealing with a lot of them all at the same time. If they're gonna talk the talk, they gotta walk the walk and some of them didn't. Some of them couldn't get me a jumbo and when they did get me a jumbo, they were asking too much. It was gonna cost me too much to get what I want, and I didn't like that so I went with Finance of America Reverse.

I was with another company and they suddenly gave me a ridiculous document that they wanted. They said it was a consumer that required it and none of that made any sense so I switched to Finance of America. They were excellent. They funded and funded almost $80,000 more than the other one. They should add one thing to their sales pitch. It's that when you get the reverse mortgage, you're still paying interest, which is deductible from taxes. They didn't mention that and I didn't think of it until I closed.

I went online, looked at a reverse mortgage and there were 3 or 4 companies. I got in contact with Joe from New Jersey and went through him, and he went through the people that I went through the deal with. I trusted Joe because he's been doing this for years. He was very helpful. I had questions and he answered them.

Everything's going great with Finance of America Reverse. It was a good experience. The guy that helped us, Ryan, did a good job. Everything turned out pretty much as he said, so we were happy with it. The application process went a little longer than I thought it would, but it wasn't a problem. It did work out good. I thought we were gonna net out a little more money. There was a little shortage there. We’re rigid, but the numbers, I can't complain about it. It worked out okay.

We're okay with the process except the guy that came out to the house to sign the final documents gave no explanation. He might be given a heads up about not rushing people through the signing process 'cause we didn't know what we were signing. We have a slush fund for some repairs to be done on our house and I didn't know that when we got it all signed. It just came in the mail. I guess the appraiser said that there had to be a repair around by the roof and a repair to painting the eaves. They were peeling. He said it was estimated to be $2,400. So, lo and behold, we have a $2,400 account sitting somewhere that we can draw on to get the repairs done. But the process didn't take that long and it was good. We've dealt with Olivia for quite a while and we liked her. She got it done very rapidly and we have good rates and terms.

To clear debt and to be able to live a little bit easier, I opted to do a reverse mortgage. The Finance of America person that worked through the process with me did a fantastic job. He wasn't pushy or a hard sell. He seemed to be genuinely interested in what my wife and I had to do. He went the extra mile to try to help us. Everything went really fine.

After several years I've been thinking about a reverse mortgage so that I could reduce my cash flow output to more or less match what my income was. The process with Finance of America Reverse was really well done. I'm fairly familiar with mortgages ‘cause I used to be in that business other than reverses and so I know what it's about. I can tell that from my perspective, as a consumer, they did a great job. After it's all said and done and sort of made the decision and got through the fact that I was gonna be using up equity over the period of time, the reverse has been a load lifted off my shoulders. I know AIG and a couple of names. But somebody that is very familiar with the mortgage process, I would certainly have no question at all about recommending Finance of America, and the rep, Frances, included.

They treated me nicer, sweeter, and better than any company I have tried to deal with. I’m 84 years old and they gave me no arguments about my age. They gave me no arguments about my income and they helped me with everything that I needed help with. It was a very pleasant experience all the way around. I went through with Joe and he was fantastic at explaining everything and also at helping me through the process with the paperwork. There was no arguments or doubts about anything. Also, they are better than any other rates that I’ve checked into. I live in an older home and I wanted a reserve in case something broke or I needed home repairs, then the money would be available. There will be no argument with the bank because I am on Social Security. So working with Finance of America Reverse would make my life much more simple.

I was working with Quicken and their reverse mortgage program about almost a year ago and we decided not to proceed at the time. But then I went back to them and found out that they were no longer doing a reverse mortgage. So I Googled and found a couple of most likely candidates and I called three, and Finance of America was one of them. I was working with Finance of America and one other company. It was simply a matter of dollars and cents. By the time we got down to it, Finance of America made me a better offer. Plus my agent was really good.

I wanted help to get out of debt and be able to live. I wanted to use the equity of my house. The process with Finance of America Reverse in obtaining my mortgage was fine. Sometimes, it was a little slow but I expected that. Until I got my money, the process took probably about two months. I closed two months ago. They told me I was gonna get a kit in the mail probably a couple of weeks after I closed saying how I make withdrawals and stuff like that. I know I can't withdraw any more money this year so I wasn't in a rush. But I want to know how I make deposits because I was made to take out everything I could this year even though I didn't want all this, so I wanna deposit some of it back.

They gave me a nice packet of information rather than just a disk and they were there to answer my questions. They gave me a lot of information so it was easy to make a decision. Their rates were attractive as well. The process was nothing less than what I expected. I had to fill out an application. I had to go through an instructional process where the guy came and explained to my wife and I what reverse mortgage was all about and what the pros and cons are. They actually tested us, unbeknown to ourselves, after making his presentation and asking us questions. But it was fine. It was a lot of paperwork and a lot of forms to fill out, but all in all, it went very smoothly.

I discussed the project with three reverse mortgage companies and the lady that we finally did the deal with was very attentive and should be complimented. She matched the best deal I could find and she was the most attentive. She was very efficient. I was extremely comfortable working with her. I trusted her. If I had any questions of her that she was unable to directly answer, she’d either get back to me after checking with whoever she checked with or she would set up a conference call with her superiors. Overall, the application process was quick and easy but they could have lower rates.

The preliminary figures of Finance of America Reverse were better, which was why I went with them. We were just refinancing so, I already knew how all of it works. There was some difficulty with the process but the people were good and they worked on it on their end. The bank that obviously is holding the note treated it more like a regular mortgage instead of a reverse mortgage and I was gonna be making payments on it every month. There was no need for any of that to go on. You can if you want and that’s not a problem.

Everything was good with Finance of America Reverse and I’m glad I did it. There was some confusion because of the type of loan and I’m not really happy with the interest rate but overall, it relieved a lot of anxiety. Randy, the rep, was great. She was always available either on her cell phone or even after hours or on the weekend if I had any concerns or questions. She was always calm and patient. She was definitely top-notch.

They did a great Job. Chuck ** is the best. Chuck did what he said he would do. And did it during a pandemic. The Co. did everything he said they would do. I would recommend them to anyone looking for a reverse mortgage.

I had a reverse mortgage with Finance of America Reverse that I closed some time ago. Their service was very good the first time. When I moved and bought another property, I thought about going back to them. I talked to the same loan mortgage originator that serviced me the last time. He had all the information that I needed at his fingertips, so I did not have to start all over. It took some time to approve the loan, but we got it approved and I have no complaints.

With a reverse mortgage, I had a trust that I'm withdrawing money on it for so many years and it kept getting lower and lower. I wanted to just boost my income every month. Not all finance companies will give you that if it's a condominium, and the condo managers don't approve of the reverse mortgage. Finance of America has a way of getting around it so it's like refinancing. So it's much better. I'm very happy with Finance of America. I'm very comfortable. One thing that probably could have improved was the fact that the second notary time, the notary said he was gonna come in so late. I said, "Can you do it tomorrow?" not realizing that you have to do it on the same day. So he came the next day and I had to do it over again, which was not a problem. The second lady was faster and better anyway. She's lovely. She explained everything, and she made it very easy for me.

Recently received a reverse mortgage loan from Finance of America Reverse. I found them online. Spoke to Taylor **. He gave me a very good explanation of how a reverse mortgage works then sent me a pack thoroughly explaining all. He was always available had all the answers I needed. A very nice lady Linda ** came to my home, Took my application. Another nice lady Jennifer ** came to my home for the closing. In a few days I received the funding. Thanks to Taylor ** with Finance of America Reverse for a very good experience plus Taylor assures me he remains available if I have any questions.

Finance of America Reverse gave me the better interest and pay off, and they were very friendly. So I went with them. I talked to a girl and she helped me very much go walk through it. There wasn't too much I had to do. They took care of everything. They kept in contact with me and told me every step of the way what they were gonna do and what to expect. Everything seemed to be working all fine.

I went online and I picked five companies that I thought I wanted to look into. There was only one other company that came even close and the one with Tom Selleck was terrible and they wouldn’t give me any information. Brent, the rep from Finance of America Reverse, was helpful. He answered all my questions and based off of what we thought the house would be worth, he gave me numbers to look at. He gave me everything I asked for and did everything in a timely manner. I would highly recommend him. I’ve been in sales, sales management and sales training all my life. Most salespeople beat around the bush and they hem-haw. If they don't know the answer to a question, they make something up. If I was hiring salespeople, I would hire Brent and be happy to get Finance of America Reverse. I bought a few homes in the past and I never had one go that smoothly. I know a lot of mortgage companies are nightmares but they were great.

I am a 73-year-old senior citizen and have just completed a reverse mortgage thanks to Taylor **. I guess I was like a lot of people thinking A reverse mortgage was a bad thing. Taylor showed me that a reverse mortgage was good investment for me. He explained everything in detail and answered all my questions. As a loan officer he took time to answer all my questions and gave the understanding that assured me I was doing the right thing. I would recommend Taylor to anyone considering a reverse mortgage.

Getting a reverse mortgage seemed like the smart thing to do to reduce or eliminate our mortgage payment. It makes our retirement a little bit more comfortable. We were very happy with the whole process. It all went very smoothly. We were very comfortable with it all the way through. It was handled extremely well. My loan officer was the only person that I dealt with over the time and he responded when I needed him. He was very good to work with. We’re only on the second month into the loan but we’re very comfortable with it. We got our first statement in the mail today and it's a very clear statement that tells you exactly where you’re at. So we’re very pleased. It’s done what it’s accomplished.

Our experience with Finance of America Reverse LLC and our agent Taylor ** went well from start to finish. We felt completely informed regarding the Reverse Mtg process due to the excellent work of Taylor and his Company. Quick processing and rapid funding. We would strongly recommend using FAR and Taylor for anyone considering this life changing transaction. Great work everyone! Dale/Laurette **

We cannot give enough praise to Taylor, our mortgage broker, for his expertise and guidance as we navigated the process of our reverse mortgage. He walked us through the numerous questions we posed to him, and truly wanted to provide us with the best figures for our particular needs. We couldn't be happier with our experience and with Finance of America. The process was smooth and non-stressful. We highly recommend Taylor and Finance of America for your reverse mortgage.

Celink, the company that was servicing the original reverse mortgage, recommended Finance of America and that was who I went with. The gentleman that I worked with seemed to be proficient and I didn’t have any issues with him at all. However, the title company and reverse mortgage company were not in sync and the title company called a family member. There was a $20,000 upfront request in the beginning that the family needed, and instead of discussing it with the reverse mortgage company, the title company called the house and discussed the 20,000 with someone that they should never have talked to. That caused some serious family issues. Otherwise, the experience went fine.

The house has to be approved by HUD and my condo unit wasn’t. I called HUD and I was doing everything but I couldn’t get a damn thing done. But the gentleman from Finance did it. I signed a few papers and he gave me a few things. It took less than two months and it was HUD-approved. Then, I let him take it from there. I had to go to get the mortgage counseling and everything was all right. He did everything that was in my way to get the loan and helped me get through it. He was hands-on. Also, the rates and terms were fair. I had no problem with Finance of America Reverse.

Jaime ** was an outstanding agent and helped me when I was having problems with another company. She assisted me with the transfer process and followed up after the loan was completed. I have recommended her to other people. She’s the best!

A friend of mine helped me do the preliminaries for the reverse mortgage and then Finance of America came out and talked to me right here at my home. I feel good about what was done with it. They came right out when I told them what I wanted and the application process was good and it wasn’t very long at all. I woulda had a problem just by myself but having that friend and then another two that had been in court and insurance jobs was a big help. They broke it down for me and I could understand it all.

I was lucky enough to have Ms. Monica Lynne ** working on my loan. She was very informative, extremely thorough, pleasant to work with, and always kept me appraised of what was happening and when. I would highly recommend Finance of America Reverse LLC and Ms. **.

My FAR representative, Roobert **, helped me all the way from day 1 to completion. His advice and service was outstanding. Quick (about 45 days) to close. Great company. A reverse mortgage was the perfect solution for me to keep my home after my wife passed away. Without her social security income I was rapidly depleting my resources. Best move I made was getting this reverse mortgage financing.

I have known Julie, the agent, for a couple of years because she contacted me a couple of years ago through a tax client I had, and she called me every few months. She knew I was looking for a new house and she stayed in touch with me to see if she could help me. She worked hard. Our house was being built so the process took six months because that was the time element in building the new house. Finance of America Reverse didn’t want to put the loan through prematurely. It took right up to the end to finalize everything. But it was all right.

Working with Finance of America took a lot longer than I expected but that wasn’t their fault. There was a RREM grant thing that came into play, there were problems with bank of America, and there were some problems with the insurance company. It took over six months. I wasn’t prepared for that. Also, I’m happy that the interest on the loan initially was 2 point something, but it’s gonna gradually go up to over 7. I’m not too crazy about that. Other than that, the rep I worked with was excellent.

I had a good conversation with the agent of Finance of America Reverse that helped us. He was always easy to get a hold of, and then it seemed like Finance of America Reverse had good reviews too. When we first started it, we were told the process from beginning to end would take about a month or so, but then it ended up taking several. They had a surge at the time. With all the holidays hitting, that pushed things further. So, it would be better if they could clarify that it could definitely take a lot more time than you’re expecting. But the customer service was good. They knew what they were talking about and they did an okay job as well.

I have a 48-year old son who had a series of falls and he's a paraplegic now. I had to have 24-hour care for him and pay them out of my pocket. When I looked up reverse mortgages on the internet, I had two or three different companies call, and Finance of America was competitive. Another company offered me a little bit less, but if there was no follow-up and I wondered how it was gonna play out and how long it was gonna lay there if I don't jump on it myself. Also, Finance of America's rep, Julie, was very nice and very persistent. She kept it up and guided me through it to the point where we got it done.

My experience was absolutely wonderful. Julie ** was fantastic. It was a long hard journey and she was with me every step of the way. Professional, knowledgeable, caring, never giving up. I consider her my angel. Without her this never would’ve happened. I also commend Eric **.

In light of what’s going on now, using Finance of America was a great decision. Although we explored other possibilities, we wanted someone who has done this for a while and who we felt confidence in. We dealt with Scott by phone and he did a superb job. He kept us informed and assisted us through every step of the way. Everything that he told us was correct and there were no surprises. We’re happy with things as they stand.

Working with Finance of America Reverse was a little bit of work. It was like filling out a job application. I work at nuclear power plants, and it was like going through a background check. It was tough but I got through it. The application process was okay and if I had a problem, Tim, my loan officer, helped me. They did a good job. But they were a little expensive.

We were very happy with Marina ** and the rest of the FAR staff. They were very professional and helpful through all steps of the process. Marina made herself available to answer any questions or concerns we had. Thank you, Marina.

Had a reverse mtge & had excellent service with my agent Randi. Everything was explained clearly by Randi & things happened when they were supposed to happen. Things were done in a timely manner. I would recommend Reverse Mtge to anyone.

The information that I received was misleading. I was told that my loan would have a line of credit and later found out that it didn’t. I feel trapped. I later found out that the type of loan I received didn’t qualify for a line of credit. I am now trying to raise funds needed to pay off this loan.

I believe Mrs. Randi ** was concerned that this transaction was handled professionally and in the best interest of my self and the company she represents...I felt she worked very hard to complete this matter at the terms I required...

Our experience with Finance of America was great. Our advisor was with us from the beginning to end and she was terrific. She helped us every step of the way. Working with them affected us very nicely—by not having the payments and by making life a little bit less stressful in this very stressful time we’re having. As far as anything that could be improved upon, they didn’t really let us know all at once of everything we needed and it was somewhat piecemeal at times. Like with some of the paperwork that they wanted, our advisor was very good and she’d say, “Just take a copy of it with your phone and email it to me or text it to me,” and that was what we did. But then it was, “You know, it didn’t come out quite as good,” which I understand. I’m not that terrific with them. But they sent FedEx envelopes so that it could get overnighted back and forth, and it worked out fine.

I researched reverse mortgages and got quotes from several companies and chose Finance of America. Had someone come out to the house and get completed application, and all back-up needed. They received every item requested. Didn't hear anything for two weeks so I called. Said they were having trouble getting an appraiser in Texas to do appraisal. 7 weeks later and we are still waiting. Even offered to find an appraiser myself. I'm going to cancel the contract and find someone else.

When we were looking at entering into a reverse mortgage agreement, we reviewed all the major companies and then interviewed representatives from all the major companies. We analyzed the pluses and minuses of the whole concept, and then we analyzed the competitive proposals from the top three. And from that data, we chose FAR. The customer service experience was wonderful. Diana was our personal interface and she was a delight.

I did a research and then saw their name. I recently got them and I receive something in the mail form them once a month. The Finance of America Reverse loan officer I dealt was fine and she was on top of it.

Finance of America sounded very good and the customer service I got was very nice. Scott, the rep was very kind, had a lot of knowledge, and answered all my questions. They explained a lot of stuff I didn’t know in detail. And he explained everything very well. If anybody comes to me, I would definitely suggest Finance of America.

The people from Finance of America were very courteous and explained everything to us and made it available for us to do it. It didn’t take us too terribly long to do the process. There were several other people there but it wasn’t really packed on account of the virus. They did everything they could and took information and explained it all to us and helped us get the job done. We were very well pleased. They were able to help us get a payment that we could afford. They explained everything to us. They put us in a good vehicle that is reliable.

Getting a reverse mortgage seemed like a good idea to save on mortgage payment and to have the security that it offers. We spoke with Adam, the agent from Finance of America, and we really clicked with him. He worked with us and didn’t rush us. He was always honest about what things were and was good to work with, so we stuck with them to the end. We followed the protocol and altogether, the whole process took six weeks. We were also satisfied with the rates and terms of our mortgage. We got a good interest rate, which happened to be pretty low that week, and we were happy with that.

I had been communicating with Finance of America Reverse for over a year, and I always felt committed to them. Their customer service was excellent. I was working with one young guy named Andrew for that whole year. The person who came over the house to sign the documents was, however, a hired service and they weren’t very good. They didn’t have all the paperwork in order and they had to come back two or three times.

I considered doing a reverse mortgage a couple of years earlier, so I had a contact. When I called her, she was no longer doing those and she referred me to a rep at Finance of America Reverse. The rep was very nice and easy to work with. She was very upbeat and had a great phone voice. I never did meet her in person, but she was very honest and to the point. We had to go get over some hurdles and she worked with us to get over them.

I liked how Finance of America Reverse was in touch with me. I felt very comfortable with the salesmanship and the experience of the individual with whom I worked with. Everything went smoothly when I went with them.

I'm an old guy who was looking for something that was a little bit like long-term care insurance, which you couldn't buy if you are an old person. Choosing Finance of America Reverse involved a number of things -- reliability, customer service, stability and a lot of comments I saw online. I had mixed feelings with my loan officer. The actual person was, probably, good and helpful, but the administrative people behind him were atrociously bad at what they were requesting. It was totally ridiculous. I had to call in people which costed me thousands of dollars, and extended the time for a month. Every expert that came in said that what they had done was absolutely stupid. In a sense, it was amazing that I went through it.

I had some of my neighbors indicate that a reverse mortgage is something I should look into. When I finally decided to follow up, I had a very good friend go online. He and his wife narrowed down the choices to five, three of which you could only do online. The other two were Finance of America and AAG. A couple of years ago, before I paid off my mortgage, my neighbors told me about AAG. I followed up and got some information, but considering how much I had left on my mortgage and what the house was worth, I didn't think the end results were satisfactory. I dropped out of that and let them know that I was not gonna do anything until I retired.

I had a lot of questions and Finance of America answered them. I needed money to pay off a credit card that was really high. The reverse mortgage I got fixed it and gave me some money to catch up on everything. The loan officer had never done a reverse mortgage and really didn’t know what was going on. So, I had to help them. I thought they were kinda stupid. They should have reviewed what a reverse mortgage is. Also, I thought I would get more money, but that’s the way it goes. I’m sitting pretty now.

I had looked into AAG and they were too much. With Finance of America Reverse, they gave me 3.19 interest rate for the first year and nobody could get down, at that time, under 4. And then there are the increments that they could increase, which people can’t interpret and weigh for long-run dollars and cents. My only problem with FAR was how long the process took. It took three or four months and it was because the inspector, who said he had been doing it for 30 years, gave me the final choices as far as yay or nay. I was not going to any fires, and the market here has gone bananas. Over the last five years, I have increased -- we bought this in the 90s and the value on it has gone through the roof. It is about 400 now. My inspector was a joke. I also had to take pictures that he failed to grasp while he was here. He was not very impressive.

After checking around, the deal was best with Finance of America. The margin and the closing costs were the most competitive out of the four companies that I checked. The loan officer did an excellent job. I was impressed with his excellent communication. He made sure that I knew what was going on. I got everything that I needed and was waiting for him, he was timely. He was also very thorough and quick. The closing went smoothly. I've done a fair amount of mortgage closings before and this was a very good type of experience.

I went online and I contacted lenders, gave them the assumptions, looked at the terms, and made my decision. Finance of America Reverse was just great. The person that I dealt with was Eric and he was excellent. I always wished the rate would be lower but it was the most competitive rate that I found.

Someone told me that it was a good thing to do a reverse mortgage to eliminate the mortgage bills so that you can get everything in place and retire. So that's what I went with. But I didn't realize it was such an ordeal. The process took a little bit longer because Finance of America messed up on some of the things. I had to get the house and they had to be assessed twice because they screwed up and missed some things. They also looked over different things that they shouldn't have. There were different things they had to do that they didn't.

We chose to do a reverse mortgage because we needed the money. Finance of America was the best one for us. Our loan officer was very good. Her name was Julie. She kept us informed of what was going on and did her best to help us in any way she could. The rates and terms were okay otherwise, we wouldn’t have done it.

My mother's caregiver expenses are so high and we were trying to find a way to cover that without having to cash in all of her investments. Getting a reverse mortgage with Finance of America for her was a long process, but it was not any longer than getting any other kind of mortgage. All the stuff that had to be done and found, the paperwork and having the property inspected took a little bit of time. However, the loan officer was wonderful and incredibly helpful. He really went out of his way to help us. It would’ve never happened if it hadn’t been for him. The rate and terms were what I was expecting. It was what we had kind of talked about from the beginning.

I couldn’t pay my bills anymore. All I had in the world was my equity in the house. At my tender age of 86, doing a reverse mortgage was now a good idea. I got sent to Finance of America and I ended up with Amber. She was wonderful and I loved her. I wanted her to climb on a plane and come out here for the closing but she didn’t. But she was like a bosom buddy by the time we got finished. Once all the preliminary stuff were done and it was okay then I ended up with someone else.

Finance of America Reverse kept asking for more information and I had to keep sending it to them. I didn’t have to do that with the first one. They were driving me crazy. I have a second house which I rent and they wanted to know if I had insurance on that house. I just needed some immediate help right then to take care of some problems but I told them I don't want it anymore. The girl asked me to hold on and she called back in the afternoon and said the process going through. The girl I dealt with was wonderful. She was compassionate and caring. She’s the one that finally got them to okay it.

They were the best of the few that I checked. But the process was long. We started in September and we ended in January. There was a lot of things that had happened that didn’t seem to be normal. They had to have two appraisals. The appraisers take time to schedule and then the appraisals didn’t match each other. It went on and on. The rep that I dealt with kept getting inundated by Finance of America Reverse for more of this or that. It seemed that things kept going on. He said, “Oh, we forgot this,” or, “We gotta do this,” or, “This needs to be done now that we’ve done this,” when they could’ve been done all at one time. But overall, everything went fine.

We haven’t had to draw anything down, but everything’s gone well with Finance of America. We did a reverse mortgage due to our age. We’re comfortable financially, but we always know things come up, and if we need it in case of emergency, it’s there. It’s available within a couple of weeks, and once my bank sees that I did a draw, they’ll allow me to draw on them and get a 10-day signature loan. It’s coordinated out really good that even if we have problems with the kids or the kids have an emergency, we’ve got extra funds that we don’t have to go after our liquid assets and drain ourselves down that way.

I called a couple other companies and they were not very nice. I got an email about reverse mortgage, so I called Finance of America Reverse and Ellen was very good to deal with. She was excellent and that’s why I stayed with them. But I held off for a while because there was gonna be more money coming out after the first year. But once we got started, the process took three weeks. They were excellent. They did what they said they were gonna do.

I talked to four separate outfits over a year and a half and the Finance of America Reverse person happened to hit me at exactly the right time. She was charming and very pleasant throughout. She was also very matter-of-fact and spoke my kind of English. I had looked into reverse mortgage fairly thoroughly and I thought that if I was gonna do it, she was the perfect one to help me because I could tell she was honest. She had exactly the right disposition to make a deal with me and she was very attentive to everything that I suggested. She should be attentive to it. I’m an old man and she’s not. I am more experienced in life. We almost got to be good friends on the cellphone.

Finance of America was the only one really willing to work with. I was really happy with their rep. He kept me informed and I was impressed with the way he kept in contact with me and was quick to return calls when I called him. The overall process was a little more drawn-out than I thought it was. He told me it should take around 90 days, and it took about 120 days. But I'm happy with the rates and terms. The reverse mortgage helped me quite a bit. It's given me a little extra money when I needed it.

We felt like a reverse mortgage was a better fit for us. Finance of America talked to us and it sounded like it was something we wanted to do. The application process was pretty thorough. We had our loan officer once before on something else and so we already knew a little bit about her. She was nice to work with. As far as the rate, it is pretty good. The process took quite a while, but working with Finance of America is going to be a big help to us.

After we checked into everything, getting a reverse mortgage seemed like the best way to go for what we wanted to accomplish. The lady that we dealt with was very responsive and understood everything that we had gone through along the way. She was the reason why we went with Finance of America. We also looked at the company that Tom Selleck advertises for and we weren't really impressed with the gentleman. He was very pushy and that was not the way the Finance of America loan officer dealt with us. The process of obtaining the mortgage was pretty smooth. We had some issues along the way- we got sick and had a death in the family. But once we worked our way through all that, everything went well.

I saw Finance of America on my email and I left some information. When I got the phone call, Nicole started talking. I thought she was associated with somebody else but she wanted to talked to be about reverse mortgage. I was a little leery when she asked for my details but she sounded so nice, I gave it to her. Finance of America gave me a whole better deal.

I made a promise to my grandmother that I would keep her in her home. She ran out of money and I was supporting her. And then I got pregnant and now, I'm about to have my baby. I couldn’t afford to carry my grandmother, have another child and everything and deal with it. My grandmother didn’t really have a credit score because I’ve been taking care of her for quite a few years. With no credit activity, you’re not gonna get a loan or anything like that. I was talking to a few people and they told me why not let my grandmother's asset pay for her to be at home. That was a really good idea. She works hard for the house. Why not use it to make her life better. That’s what we decided to do and that’s ultimately why we decided to go with a reverse mortgage with Finance of America.

Finance of America was the first one that responded to me. I really liked their rep, Ed. He did a really good job. He was very easy to communicate with and he was like somebody I’d known forever. He was very friendly and made it very easy, and when I got worried if I e-mailed him about something, he’d get right back to me on it. I’m really happy now that I've done it because of all this crap that’s going on. I don’t have to make that mortgage payment which was my biggest expense. It’s really nice right now because I thought, “Well, if I ever receive the $1,200, I would just put it on my Visa because I’m pretty much charging all my food because I don’t want to touch money. My son uses my card and does my shopping for me now.

A lot of people called up here about getting a reverse mortgage ever since I started getting my mortgage loan. I was gonna get one somewhere else, but I was looking for the right people. Then, I talked with Monica from Finance of America Reverse and I liked her. She told me all about the people she went through and she was really nice. She came in number 2 in the whole company but she should be number 1 because she knew more than anybody. She was very good and she talked me into getting the reverse mortgage with them.

There was work that we needed to do in the house. We went through a couple of financial hiccups. We already had a mortgage on the house and it wasn't a lot but it was big enough. My daughter told me that we needed some time to regroup and still be able to take care of the things that we needed to do. My daughter is a mobile notary and knew how reverse mortgages work. In addition, I had done a reverse mortgage with my father. My daughter did some research. She said that what we could do was pull some money out of the house. We didn't have to make payments on it right away and this would give us a breather to get the stuff that we needed to get done and get everybody's income back where it needed to be then we could start making payments.

Finance of America did a great job for me. They gave me a new life. I would have been on the street. They got me the reverse mortgage. I put my house under my son’s name in case anything happened, and everything got all screwed up. Julianne was my rep. She did my reverse mortgage and she was great with me. She called me at hours that I didn’t think she worked. She was my angel.

I did a lot of research and I got the best service from Aaron. He was very responsive and very knowledgeable and very thorough in answering all my questions. He didn't get frustrated with me because I get into the weeds and he didn’t seem to mind. So it was a pretty good experience.

I had other agents call me up and they wanted to help me out real bad, but I picked the rep from Finance of America because I like their rates and the percentage they gave me and I was very satisfied. But I didn’t really care for the rep's service too much. He kept me waiting all the time and he wouldn’t do what I asked him to do for me. And he never returned my calls.

I wanted to get a car and peace of mind and got a reverse mortgage from Finance of America. It was slow, but it went through. I needed inspections, then I needed a notary to come out twice to sign papers and the paperwork was about 50 pages. Also, I wish the rates and terms were better, but I have no choice. However, Francesca, my loan officer, was very pleasant and knowledgeable. She went out of her way to try to help me.

Finance of America Reverse called me back and I was given Nick as my loan officer. He was always there and if he didn’t answer the phone, he would call me back very shortly. Any time I needed a question answered, he would answer it. I really liked that. Everything so far is all right and couldn’t be any better. Finance of America is the best I’ve ever had. I don’t worry about having to get money in the bank every month. I’m trying to get everything paid. But right now, it seems like everything’s gone to a standstill and everybody’s got a problem. I didn’t know I was gonna have to let that much holdback. I thought I was gonna be able to use that to pay one of my credit cards. That’s the only thing that. I wasn’t understanding all of that.

My wife and I had heard about reverse mortgages and decided to see if one would be right for us. After talking to different companies we were and fell in a unique situation and a few were either unwilling or unable to assist us. But Taylor of Finance of America Reverse took the time and effort to get us approved with a loan that was agreeable and beneficial for us. Without his effort, this would not have been possible. We not only appreciate his effort but would highly recommend Taylor and Finance of America Reverse. Both went above and beyond what the others did to accommodate us.

I'm done with Finance of America Reverse. There was a lot of money and a lot of time spent on the process. I did the reverse mortgage because my wife has dementia and I went bankrupt. But every time I turned around, they had changed their mind. They would say we were ready to close but then they would say we couldn't. They would need and that. It was just a piecemeal. It would have been better if everything was known upfront instead of dragging it. I also had to go to court and become my wife's guardian. I've never had such a mess in my life. If I hadn’t invested so much, I'd have canceled the damn thing. It was dragged out for five or six months.

My brother went to Finance of America Reverse and it worked out good for him. So I gave it a try. EJ, the lady that handled it, did a beautiful job, and I liked the way it went. It all started with a paperwork in about 50,000 pages, and then a lady come and went to them all and checked them all and did all this Math. I would have liked a little bit more money for my property. But it worked out fine. I just talked to the people at the bank the other day and I asked them if I could put more money in the bank. There’s 28,000 in there and I asked if I could put two more thousand in there and keep the same interest, which is 5%, and they told me I could. Everything’s just working out great. So I’m happy with it and my kids are happy with it. They don’t want the house and they got a year to sell it after we’re gone, and they can keep whatever is left after they pay it off.

I'm 83 years old and I wanted to have a little bit more freedom. I decided I would take a reverse mortgage at the lowest interest rate I could arrange. I considered Finance of America and two other organizations. The latter were both rather difficult to work with. Finance of America was very easy to deal with. I love my experience with them and I’m very pleased. I recommended that another client go with Finance of America and they did.

Everything with Finance of America went very well. I would definitely use it again. Katie was wonderful. She was very professional and she did her job really well.

I was retired and hadn’t gotten social security yet. I needed money and decided to get a reverse mortgage. Working with Finance of America's rep was very good. She explained everything really well and kept in contact a lot. The whole application and underwriting process took about six weeks. The rates and terms were better than the others I looked into.

I did a considerable amount of research and determined that Finance of America was certainly in the top three of the reverse mortgage companies. I talked with persons from two of them over the phone, and based on the whole demeanor of the conversation and the information I was given, I particularly liked the representative that we dealt with at Finance of America as opposed the person I talked to at AAG. When we went with Finance of America, we had to work through some things because it was very difficult to get an accurate appraisal on our house given where we live, but that finally worked out fine. On the second appraisal, Finance was even concerned enough that they took the initiative to go out and have it done again.

I had a deal with AAG and we were in the process of getting that mortgage through them, and they wouldn’t return a phone call and I got pissed off. When I did get a hold of them, I told them I didn’t wanna do business. I went with Finance of America. My loan officer was good. The terms and the rate were fine. They had it nailed down, and we either could go with it or not go with it.

I worked with Monica and Travis and they were very nice. But it took me five months to finish the process. It took forever. Every single day there was something else that was required. The underwriter was a pain in the neck. I was approved and then I was not improved, then I was approved and then I was not approved. If I owned Finance of America Reverse, I’d get rid of the underwriter.

I did a lot of research when I was thinking of doing a reverse mortgage and I ran across Finance of America. I liked their whole operation and the things that I heard, so I tried it. And I had an absolutely great relationship with the guy that I dealt with. I talked to him a few times before we finalized it and he responded unbelievably every time. The application process was extensive but good. The application and underwriting process took longer than it should've. Now, I have a $400,000 loan and it's 2,300 bucks a month interest, which is a lot of money. If I had the choice of doing a reverse mortgage or not doing it, I wouldn't do it. However, I'm very satisfied with the experience.

Finance of America was rated the best. I had gone online and looked at companies. I also talked with several other companies but I liked the way Finance of America responded quickly. I liked the person that I was talking to. She seemed very knowledgeable and very experienced, although she was a little talky. Still, the process went very smoothly. I was happy with everything except the appraisal process. I didn’t feel the appraisal was anything close to what it should be. The guy was older than me and I'm 80. He came with his appraisal already in hand without seeing my house and staying in the neighborhood. He had gone online and took comparable sales that I knew were not comparable because I've been in the homes that he was using for comps. The comparable that he used were terrible.

My husband died and it just became a bit much for me. I needed help, and I said, “You know what? I don’t wanna lose my home, so maybe I'm gonna try for a reverse mortgage.” I loved Kevin. I was going to go with another company first but it was something about Kevin that I just bonded with him. I liked him better. I had a very good teacher. He told me and took me step-by-step, so it wasn’t hard for me. He walked me through everything. He was always there for me, morning, noon, and night. He was very helpful. I could not have had a better person to handle my affairs. I don't know what I would have done without him. I have a lot of friends in my business. I tell them about Finance of America Reverse. I really am very happy with them.

Taylor, it was excellent working with you, I found it smooth and I didn't have to do much at all. Thank you for your service. I would recommend you to all my friends that were in need of your services.

Finance of America Reverse was recommended by a friend. I loved my loan officer. She was great. She answered every question, was sympathetic, and responded immediately to any question that I had either by email or text or every way that we communicated. She was very responsive. Their process seems very logical to me and it’s been two weeks since it’s concluded.

We needed some extra money. We needed an equity line of credit on our home and I had one with another institution but it wasn't as much. I knew that Finance of America is a good company and I got a good review from someone too. They were very good and things worked out very well.

I got information and quotes from four different companies and narrowed it quickly down to three and then two companies. It got down to who I was most comfortable with and the terms that Finance of America Reverse offered me. The gentleman that I dealt with wasn’t pushy and he answered all my questions. Working with them is a good financial and business move. It also comes with other things I wanna do.

Finance of America Reverse is one of the top rated companies so I sent an email and inquired, and then I got a email from one of the agents. The application process was very simple and the lending process was very easy and very seamless. The loan officer was very helpful, emailed me every day, with any questions I had. I can’t fault one thing. Everything was perfect. My loan officer, Miranda, was very friendly and eager to help. She bends over backwards, works after hours because we’re in different time zones.

My loan officer was very good. He was nice and he stayed on top of everything. He went above and beyond. I was very satisfied with his work.

Finance of America's process seemed like forever. There were little issues with the home that I had to fix before it would go through. There were some things that had been done to the house before I bought it that weren’t up to code. Other than that, I didn’t have any problems.

Another company claimed to be number one in America and fooled around with my reverse mortgage for six months. Every couple of days, they’d ask me for something else and then at the end of six months, they said they couldn’t do my financing. And then I looked at Finance of America Reverse and it said it is number two in America.

I’m 80 years old and my wife’s 76. When we retired, we were set up pretty good. We had our house paid for and we inherited the house from my parents. I did a lot of work that I had money back then. So, I had the house all redone, spent a lot of money down here. We live on a lake. And then for the next 15 years, we used up all of our regular money tree that you retire with. And once we ran out of our funds, our investments and stuff, we got to where the maintenance was getting to be too much for us. Even though we don’t have to pay house notes, just keeping the place up was starting to be a burden.

Nick, the person I dealt with, came across as professional and honest. He answered all the questions when I asked for them. He did not push, and then he let me made up my own mind. He was responsive and he was good to work with. He sent me some information immediately when I talked to him -- some of the others I talked to would say, “Well, you gotta do this. I did this before. I mailed anything out to you.” I was like, “No.” So, the whole process was easy.

I thought a reverse mortgage would be a good way to get rid of a very big financial burden every month that’s getting harder to take care of. It was relatively easy to obtain a mortgage with Finance of America. The gentleman I worked with, Adam, was very helpful and knowledgeable. He took care of any questions and got a lot of things done. It went very smoothly. It’s working out pretty well so far and I’m very satisfied.

Finance of America Reverse was the third one I went to that would even give me a shot. Their rep got it through for me. I love her. She worked with me and got me over the humps that were holding me back. I don't have horrible credit. I had a couple of glitches that I had no reasons for, and she got me through it which the other two companies just blew off. They were rude about it.

My husband was sick and we were having a little bit of financial trouble. He passed away in October, but he thought doing a reverse mortgage would be a good idea for me. A friend of mine told me about Finance of America. The loan manager I dealt with was very helpful. She was always there when we called. She always answered or she called back right away. She's very efficient. Everything has been completed now. I'm less stressed, less worried.

Everything went well with Finance of America. I did a reverse mortgage as part of my retirement plan because it was financially feasible for myself. The loan officer who got it for us was the most honest. I spoke with eight different reverse mortgage companies and she did the best job. She was also very helpful and always available. When there were questions since we had a few difficulties along the way, she always reassured me that everything was going to be okay, and it was. The terms and rates I got were very good too. I had a very good experience.

The rep I worked with from Finance of America, Monica, was really good. Every time she said she’s gonna do something, she did it. The process kinda took a little bit longer than what I expected, but that wasn’t a big deal. There were some glitches that had to be cleared up, and she did clear a lot of things up. She got it handled real quickly. The terms and the rate were better than what I’ve had. So, I saved money on it.

Somebody told me to get a reverse mortgage and it was the best thing ever. I like it. My experience with Finance of America has been fabulous. Process-wise, it was really personable. The guys that handled it became friends with me. The second guy’s name was Randall. I am still in touch with the last guy. We call each other and talk to each other. We have a great relationship. He was really very special. He was a great asset to his company. He was the one that kinda handled the whole situation. He was fantastic.

I’ve been putting everything together and realizing what had in the way of equity that had built up over the years, and our mortgage was paid off. I checked and did some research on reverse mortgages and the pros and cons. I then decided that it would be a good way to have another source of income for us. Finance of America Reverse had a location here in the Indianapolis area was the number one reason that I went with them because my preference was that I could sit down at the table across from a person and not do this all via phone. Number two was their size. The third reason was the fact that they carry the paper and don’t package it and resell it.