Finance of America Reverse Reviews

Very helpful and answered all questions we had so we could make the right decision. Would very much recommend Finance of America Reverse.

Working with Finance of America Reverse on my HomeSafe Select reverse mortgage was an absolute masterclass in professionalism, patience, and true dedication. My loan officer, Kelly **, is an American Hero who goes to bat for American Seniors. Simply put, Kelly ** is Top Gun! From start to finish, he stood out as a clear communicator who guided me through every detail with complete transparency. He was always accessible, answered all my financial questions thoroughly, and made sure every nuance of the loan was structured to perfectly align with my long-term goals. When we had to navigate complex details—like coordinating trust paperwork and property preparations—Kelly and the FOA team handled everything smoothly without missing a beat.

Kelly ** always went above and beyond to make sure I understood the process and what documents were needed and why. His expertise and knowledge were extremely helpful in making this an easy decision for a reverse mortgage. I would recommend Kelly to anyone wanting to go this route. He was excellent!

What made my experience great was the excellent support and guidance I received throughout the entire reverse mortgage process. My agent was very knowledgeable, patient, and always took the time to explain each step clearly and answer all of my questions. He made the process smooth and stress-free with his professionalism, quick communication, and dedication. I truly appreciated his help and felt confident knowing I was in good hands.

Mark ** was warm, inviting, knowledgeable, and easy to work with. It was a pleasure doing business with him. He made the process easy to understand from start to finish. He made sure to explain everything in detail throughout the entire process to make sure you had a full and complete understanding of what was needed and why. He was also easy to access at any time. I highly recommend Finance Of America if you're looking for a reverse mortgage, I highly recommendnd ask for Mark **.

I have been able to pay off most of my bills which will help me achieve a better credit score. THANK YOU

It has been one 'sang' after another. First it was 'they could not find an appraiser," so I FOUND one for them by contacting my bank for names of appraisers. That was a 2 1/2 week delay with a lot of back-and-forth, and failing to provide information ("haven't seen it") Then the appraisal came in so low, and although realtors had appraised and supplied "comps" far higher, the company refused to accept those comps claiming, "I did not offer comps." Now, the loan is stuck, AGAIN, regarding my homeowner's insurance and my Agent and I have TRIED to resolve the issues, YES, every time my Agent gives them what they request, and tries to SPEAK/CALL them, they don't answer the phone and they say they want something else. A BIG run-around! I chose the company because they were the first to offer a lower rate, but 2 other companies adjusted their rates. I feel that I am being misled and lied to ....

Manual was so helpful. He could always be reached. He was always there.

Excellent service. Always patient and helpful. I'm thankful for their help.

Great company to work with. Very knowledgeable. Best decision I ever made.

Do not use this company. The way they treat senior citizens should be illegal. I’ve had a account since 2024. All of sudden they decided to lock my account. I have been trying to get in to since Jan. Numerous calls, emails. They make you jump thru hoops to get into your account. We did everything they said. Emailed third party form. Got a notarized letter. That’s right. Notarized letter to let me in my account and allow my daughter to help me. 4. That's right. 4 conversations. I told them they could talk to my daughter. Still nothing can't get into account call after call, emails, forms. Etc....So far, a nightmare.

Finance of America is a fine company to deal with initially, however when dealing with them in case of a insurance claim they have been extremely difficult to work with. It has taken me 3 months of calling many times to get them to sign off on insurance checks for work that was completed and it has still not been satisfied to date.

NIGHTMARE! What a nightmare they are. I've spent weeks complying with every single document they needed for a Home Safe Second, the only reverse I would consider. Then the crooked appraiser showed up who had a bias against me, and sure enough, he low-balled the appraisal. I am a lifelong appraiser and RE investor and clearly pointed out his numerous errors and disputed the appraisal, which should have been at least $200K higher, and they REFUSED to allow me to dispute it, then telling me the only loan I could get would be a regular reverse! A customer has no right to refute an appraisal that was clearly biased huh? That is being reported to HUD. Thanks for wasting weeks of my time, FOA! It was clear what you were also trying to pull, and no way when my interest rate on my 1st is only 4.5%, Disgraceful! See less.

Very friendly, very knowledgeable and professional staff, a pleasure to work with. I dealt with Nicole ** who made sure I knew everything I needed to know on my reverse mortgage, her patience and professional advice made this transaction a breeze. Thank you.

Working with our agent at Finance of America was a pleasure. She was straightforward with our questions, provided great assistance with understanding HUD and FHA terms and requirements, and moved everything forward quickly despite HUD red-tape delays.

Daniel ** my Loan Officer with Finance of America as well as Heather ** my Loan Processor were Fantastic! They were both extremely Professional, Courteous, knowledgeable and Kind. They Did not pressure me but Served me in guiding and helping me do something that I wanted to do. It was and Absolutely great experience!

Great to work with, seamless process!!! Kevin and Cassidy were amazing. They kept everything going as planned, this truly helped when I needed it, totally changed my life for the better. I would recommend this to anyone.

To whom it may concern, our contact person, Jerry **, was outstanding. He was extremely knowledgeable and helpful, informing and guiding us throughout the entire loan process, from application to closing. We certainly would recommend him and Finance of America to anyone looking for a reverse mortgage.

My experience with Finance of America was very pleasant. It was made that much better with the help of my advisor, Jared **. I would definitely recommend using Finance of America for anyone wanting a reverse mortgage.

I knew I wanted a reverse mortgage and I wanted to go with Finance of America. No games, just professional and considerate interaction with me. The process was simple yet thorough. Immediate response to my questions was refreshing. The cost was clearly presented. There was zero pressure to go one way or another. All the steps were smooth and I knew what was going on at all times. Now I have peace of mind for my financial future, thanks to Jeff and his team.

Ciro ** is the best! He was on top of the case right from the beginning, and kept us informed all the way. Any questions we had he was able to answer very quickly. I couldn't ask for better service. Thank you so much!

When I engaged FOA, I told them of a tight timeline that I had. It meant they needed to accomplish their process within the 30 day projected minimum. They were able to do that leaving an extra day. They stayed on top of the activity even with several revisions that were needed. Good work staying on it!

Obtained HECM in September 2025. FOA was in constant contact about the process. The staff are very professional and knowledgeable. The cost was very competitive. All went as planned. Couldn't be more impressed with the Company and staff.

Everyone was kind, friendly and helpful. All my questions were answered. A friend recommended Finance of America to me. I was very impressed with the service and the ease of the procedure. Everything was explained clearly to me.

In keeping with short and sweet, I'll say that our Originator, Tara K. made everything simple and to the point. She was in touch almost daily to keep us updated. Very pleasant lady. From start to close, all went smoothly in about 2 weeks' time. I suppose the rate may be considered as average, but having researched the viability of FoA and their reputation, our decision was pretty easy.

We have wonderful support from the two people at FOA guiding us through the process. We had a tough case with a power of attorney being involved with wife. While it did take longer than usual, we made it through the process. Our terms of the loan were FANTASTIC and worth the wait. We felt VERY supported throughout the process.

FOAR helped us get our reverse mortgage on an expedited schedule and communicated clearly in each step of the process. Very professional and easy to work with and they went out of the way to be helpful and keep things on track for us. We had a major purchase awaiting the proceeds and needed a tight schedule on this and FOA delivered!

Finance of America Reverse, with representative Brandon **, handled our reverse mortgage with clarity, quick and accurate responses to all our questions and concerns, and a no-pressure speed that met our timeline. Rates and terms were competitive to the other two-top reverse mortgage companies we had queried, with superior terms in certain areas important to us specifically. Representative Brandon ** was a pleasure to work with throughout.

Good during dispensing of money requests, except it took 6 days. The worst imaginable when payoff time came. Closed down portal. No one to chat with on phone. Conflicting letters about extensions and receiving email documents. Just the worst!!!

We had the best experience with Finance of America. Tara was always working for us and getting the best price she could get. She was kind and always kept us in the loop. We have no more mortgage payments plus extra money in our pockets. Thank you so much!

This company is so bad. My mom got this reverse mortgage from AAG in 2022. No problem, no issues. Since FOA took over it’s been so hard if I wasn’t trying to take care of it she would have lost the house. Too much to write but just this week I got yet another confusing email which was followed 2 days later by another email saying ignore the first email. Insurance proof has been sent 4 times by me, even more by the insurance company. Every call is a different story. We tried to refi to add my name, spent hours on the phone dinged my credit and have never heard back.

I had a very poor experience dealing with Finance of America Reverse. To get signed up they were very nice and helpful. I was my mother‘s POA and went through a lot to be able to get the loan in the first place. Once we got the loan, it took three or four different times to get documentation to them that I was indeed her POA even though I signed hundreds of papers in the loan process.

I have been trying to understand this company and AAG (where I started and finished) or so I thought!! I have NOT RECEIVED A DIME!!! When I tried to find out why I was told I had nothing in my account to withdraw. They had kept ALL my money to pay my home insurance and taxes. I am living on SS and am disabled. Worked lots of years but living on less than $1300 a month. It is just me so I have to pay for everything - highlights - can't climb a ladder to change the bulb. $75.00! Can't mow the grass! Price just keeps going up!! My home was paid off and I decided to put it to use in my golden years. Well I have made many calls. The last few were young guys who told ME to call THEM back in a month. Waiting on interest rates to drop!!! Ok. Got a bridge to sell those guys. But I am rambling.

Worst Business Experience in all my 65 years! Rampant incompetence and disorganization! TOTAL LACK of CUSTOMER CONCERN. Loan Officer simply a messenger to try to smooth over all the misinformation. No Process or Procedures. Contacted them in Feb- they missed end of April, May close dates and did not fund until 6/3! Constant paper chase too often find Not Needed! Lots of Equity in my home✅. Excellent credit (738)✅. Verifiable income✅. 65✅. WORST NIGHTMARE BUSINESS TRANSACTION EVER!!!! At one point wanted two people to swear my deceased wife of Four years. Never was married to anyone else nor had kids!!!! (I couldn’t make this up!) Then decided not necessary.

I had a great experience with Finance of America Reverse. I had a wonderful gentleman who helped me and he helped me with the technical, which I'm not too good at, and everything came out fine. I asked a few questions and I got replies from several agents and this gentleman from Finance of America was the sharpest and he was not aggressive, but helpful, and he was persistent. I was impressed with his kindness and sympathy. He was wonderful about going over everything for me.

I started working with Finance of America Reverse and I was very impressed with the way they handled and explained everything to me. They were very helpful and even brought out things that I didn't know I had on my mortgage. I would give them a very good recommendation.

I had a lot of problems because my mortgage was in an LLC. But Dana was my agent and she was absolutely terrific. They're also reliable and they work hard for you.

I liked the way they answered some of my questions. But the application process was somewhat complicated. I had to pay for two assessments which I was pissed off about. I estimated the house to be worth 230 and the first assessment came back at 270. FHA kicked it out and said they wanted another assessment. But the second came back at 288. So, I ended up getting the 270 but I had to kick another 650 bucks into the deal.

My experience with Finance of America Reverse went perfectly fine. Because we had some issues with the estate and the will, it took a little longer. But other than the process with Finance, it went right through. The rep I worked with was with me every step of the way.

I'm well satisfied with Finance of America. There's a lot of paperwork involved. It was like 32 pages of stuff I had to fill out. The loan officer did a good job for me. He did everything that we were supposed to do. It's just there were all kinds of charges that I didn't agree about, but that's the way it was. I didn't have a choice to argue or fight about it. I was about to lose my house in foreclosure, so there was nothing to do but bite the bullet and go on about it. Working with Finance of America saved my house. They're a good company. The people I talked to there were good. Josh was the main guy. He was very good.