Finance of America Reverse Reviews

I was very glad I found Finance of America to work with due to their handling of Reverse Mortgages. Mark ** was my specialist and a valuable expert to walk me through this process. The only concern I had was I would have liked it to take a bit less time to be approved.

When I began the HECM application process, I had very little knowledge as to how this product worked. The Representative who worked with me was patient, respectful, and extremely knowledgeable. He answered all my questions, and, he explained the advantages of using my home equity to achieve my financial goals, including eliminating credit card debt and monthly mortgage payments.

Working with Finance of America Reverse on my HomeSafe Select reverse mortgage was an absolute masterclass in professionalism, patience, and true dedication. My loan officer, Kelly **, is an American Hero who goes to bat for American Seniors. Simply put, Kelly ** is Top Gun! From start to finish, he stood out as a clear communicator who guided me through every detail with complete transparency. He was always accessible, answered all my financial questions thoroughly, and made sure every nuance of the loan was structured to perfectly align with my long-term goals. When we had to navigate complex details—like coordinating trust paperwork and property preparations—Kelly and the FOA team handled everything smoothly without missing a beat.

What made my experience great was the excellent support and guidance I received throughout the entire reverse mortgage process. My agent was very knowledgeable, patient, and always took the time to explain each step clearly and answer all of my questions. He made the process smooth and stress-free with his professionalism, quick communication, and dedication. I truly appreciated his help and felt confident knowing I was in good hands.

Mark ** was warm, inviting, knowledgeable, and easy to work with. It was a pleasure doing business with him. He made the process easy to understand from start to finish. He made sure to explain everything in detail throughout the entire process to make sure you had a full and complete understanding of what was needed and why. He was also easy to access at any time. I highly recommend Finance Of America if you're looking for a reverse mortgage, I highly recommendnd ask for Mark **.

I spoke to numerous companies after 6 months investigating every one. I without a doubt I went with Finance of America. Every question I had they answered quickly and up front. No fast talk or ran me around. All I can say is they are by far number one!

My loan originator and his staff were outstanding throughout the process. I would highly recommend FOA to anyone looking to finance or refinance their home.

Manny and his team were very patient with me when I did not understand what they were looking for. The whole team was very professional. It was a pleasure to work with Manny.

Great people to deal with, everything works as described.

You can expect prompt personal attention to the process and your questions in a courteous manner. You will never feel that your case is just another file.

Professional throughout the process. Did not take as long as expected.

I highly recommend Finance of America, Angelica and Victoria were very knowledgeable and patient, they were very accessible by email or phone whenever we needed assistance

I didn’t understand a document that was needed but you guys were patient with me until we worked it out. As I’ve gotten older, now 75, I’m not as sharp as I once was.

Gina went above and beyond to make what seemed impossible possible. Can’t thank her enough.

My Agent, Anthony **, was always there, ready and able to explain any question or concern I might have. I spent my entire career trying to engage with my customers using the same level of support shown by Anthony. He might have outclassed me, in fact, I think he did. I highly recommend FOA.

Absolutely excellent from beginning to end. Fast and professional.

Mark ** was our go to contact throughout the process. Everyone was so helpful and pleasant to deal with. I would recommend Finance of America to anyone who is looking for a reverse mortgage.

Very helpful and answered all questions we had so we could make the right decision. Would very much recommend Finance of America Reverse.

I have been able to pay off most of my bills which will help me achieve a better credit score. THANK YOU

It has been one 'sang' after another. First it was 'they could not find an appraiser," so I FOUND one for them by contacting my bank for names of appraisers. That was a 2 1/2 week delay with a lot of back-and-forth, and failing to provide information ("haven't seen it") Then the appraisal came in so low, and although realtors had appraised and supplied "comps" far higher, the company refused to accept those comps claiming, "I did not offer comps." Now, the loan is stuck, AGAIN, regarding my homeowner's insurance and my Agent and I have TRIED to resolve the issues, YES, every time my Agent gives them what they request, and tries to SPEAK/CALL them, they don't answer the phone and they say they want something else. A BIG run-around! I chose the company because they were the first to offer a lower rate, but 2 other companies adjusted their rates. I feel that I am being misled and lied to ....

Manual was so helpful. He could always be reached. He was always there.

Excellent service. Always patient and helpful. I'm thankful for their help.

Kelly ** always went above and beyond to make sure I understood the process and what documents were needed and why. His expertise and knowledge were extremely helpful in making this an easy decision for a reverse mortgage. I would recommend Kelly to anyone wanting to go this route. He was excellent!

Great company to work with. Very knowledgeable. Best decision I ever made.

Do not use this company. The way they treat senior citizens should be illegal. I’ve had a account since 2024. All of sudden they decided to lock my account. I have been trying to get in to since Jan. Numerous calls, emails. They make you jump thru hoops to get into your account. We did everything they said. Emailed third party form. Got a notarized letter. That’s right. Notarized letter to let me in my account and allow my daughter to help me. 4. That's right. 4 conversations. I told them they could talk to my daughter. Still nothing can't get into account call after call, emails, forms. Etc....So far, a nightmare.

Finance of America is a fine company to deal with initially, however when dealing with them in case of a insurance claim they have been extremely difficult to work with. It has taken me 3 months of calling many times to get them to sign off on insurance checks for work that was completed and it has still not been satisfied to date.

NIGHTMARE! What a nightmare they are. I've spent weeks complying with every single document they needed for a Home Safe Second, the only reverse I would consider. Then the crooked appraiser showed up who had a bias against me, and sure enough, he low-balled the appraisal. I am a lifelong appraiser and RE investor and clearly pointed out his numerous errors and disputed the appraisal, which should have been at least $200K higher, and they REFUSED to allow me to dispute it, then telling me the only loan I could get would be a regular reverse! A customer has no right to refute an appraisal that was clearly biased huh? That is being reported to HUD. Thanks for wasting weeks of my time, FOA! It was clear what you were also trying to pull, and no way when my interest rate on my 1st is only 4.5%, Disgraceful! See less.

Very friendly, very knowledgeable and professional staff, a pleasure to work with. I dealt with Nicole ** who made sure I knew everything I needed to know on my reverse mortgage, her patience and professional advice made this transaction a breeze. Thank you.

Working with our agent at Finance of America was a pleasure. She was straightforward with our questions, provided great assistance with understanding HUD and FHA terms and requirements, and moved everything forward quickly despite HUD red-tape delays.

Daniel ** my Loan Officer with Finance of America as well as Heather ** my Loan Processor were Fantastic! They were both extremely Professional, Courteous, knowledgeable and Kind. They Did not pressure me but Served me in guiding and helping me do something that I wanted to do. It was and Absolutely great experience!

Great to work with, seamless process!!! Kevin and Cassidy were amazing. They kept everything going as planned, this truly helped when I needed it, totally changed my life for the better. I would recommend this to anyone.

To whom it may concern, our contact person, Jerry **, was outstanding. He was extremely knowledgeable and helpful, informing and guiding us throughout the entire loan process, from application to closing. We certainly would recommend him and Finance of America to anyone looking for a reverse mortgage.

My experience with Finance of America was very pleasant. It was made that much better with the help of my advisor, Jared **. I would definitely recommend using Finance of America for anyone wanting a reverse mortgage.

I knew I wanted a reverse mortgage and I wanted to go with Finance of America. No games, just professional and considerate interaction with me. The process was simple yet thorough. Immediate response to my questions was refreshing. The cost was clearly presented. There was zero pressure to go one way or another. All the steps were smooth and I knew what was going on at all times. Now I have peace of mind for my financial future, thanks to Jeff and his team.

Ciro ** is the best! He was on top of the case right from the beginning, and kept us informed all the way. Any questions we had he was able to answer very quickly. I couldn't ask for better service. Thank you so much!

When I engaged FOA, I told them of a tight timeline that I had. It meant they needed to accomplish their process within the 30 day projected minimum. They were able to do that leaving an extra day. They stayed on top of the activity even with several revisions that were needed. Good work staying on it!

Obtained HECM in September 2025. FOA was in constant contact about the process. The staff are very professional and knowledgeable. The cost was very competitive. All went as planned. Couldn't be more impressed with the Company and staff.

Everyone was kind, friendly and helpful. All my questions were answered. A friend recommended Finance of America to me. I was very impressed with the service and the ease of the procedure. Everything was explained clearly to me.

In keeping with short and sweet, I'll say that our Originator, Tara K. made everything simple and to the point. She was in touch almost daily to keep us updated. Very pleasant lady. From start to close, all went smoothly in about 2 weeks' time. I suppose the rate may be considered as average, but having researched the viability of FoA and their reputation, our decision was pretty easy.

We have wonderful support from the two people at FOA guiding us through the process. We had a tough case with a power of attorney being involved with wife. While it did take longer than usual, we made it through the process. Our terms of the loan were FANTASTIC and worth the wait. We felt VERY supported throughout the process.