Finance of America Reverse

Finance of America Reverse

 4.4/5 (194 reviews)
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Finance of America Reverse

About Finance of America Reverse

Finance of America Reverse (FAR) provides HECMs, HECMs for Purchase, jumbo loans and refinancing reverse mortgages for homeowners aged 55 and up (for certain HomeSafe products only, excluding Massachusetts, New York and Washington, where the minimum age is 60, and North Carolina, Texas and Utah, where the minimum age is 62). Its HomeSafe plans require no origination fees, and homeowners can borrow up to $4 million from the company. FAR’s products and requirements vary by state.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Refinancing options
  • Loans up to $4 million
  • No origination fees

Cons

  • Proprietary product only in 28 states

Bottom Line

Finance of America Reverse offers a wide selection of reverse mortgage products for standard and jumbo loans up to $4 million. For some products, the company charges no origination fees or mortgage insurance premiums.

Finance of America Reverse Reviews

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Page 2 Reviews 5 - 35
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 23, 2023

The reps gave me all the information I needed and helped us a lot through the process. It took a while because we had some things that had to be ironed out but we got there. Finance of America Reverse is very good though I'm not happy with the rate. But they said maybe down the road, something could be done about that.

Finance of America Reverse response

Hi Marilyn, we are so happy you had a good experience. If you have any questions, please don't hesitate to call.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 23, 2023

There's a big difference between Finance of America and our older reverse mortgage. There is more communication. The counseling was fast. We're dealing with Ali who is a very nice person. He is consistent. But when my husband has a question for him, we ignored the question because it seemed we already knew the answer.

Finance of America Reverse response

Hi Josie, yes, reverse mortgages have changed dramatically in recent decades. If you have any additional questions, please don't hesitate to call.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 23, 2023

So far, everything's been great with Finance of America Reverse. John was excellent. He was so nice, very personable, and I felt very comfortable. He never pushed me about trying to do the loan. The application was also simple. I just gave him my information. They were really quick.

However, when you get the loan, they make you pay the property taxes and the mortgage upfront for one year. There was some extra money that was going to be taken out that I wasn't expecting, but that’s not anything on Finance of America Reverse.

Finance of America Reverse response

Hi June, great to hear you had a good experience!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 23, 2023

I had a very smooth experience with them. It was done quickly too.

Finance of America Reverse response

Hi Dave, we're glad everything went smoothly and quickly. Be well.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 19, 2023

Getting my mortgage through them was a long process. They gave me some preliminary information and then I had to take a one-hour certification course online on understanding reverse mortgages. My wife and I did that and sent all the information to Finance of America. For the closing, they got a notary that worked with reverse mortgages and we signed all the papers with the notary. A month after that, we were notified that the paperwork was incorrect. We requested to have my wife as a non-borrowing spouse because she was below the minimum age. Otherwise, if something were to happen to me, she would not be able to stay in the house. It was the bank's fault. They had the wrong box checked. Unfortunately, you can't just go back and amend that because it's government-financed. So, we had to go through the process all over again.

Turning in the application was pretty much run-of-the-mill as far as other applications I've done online. But it was a pain ‘cause some things I have to ink-sign, scan, and then submit. Other than that, my rep was very communicative and worked with me really well. He was very helpful and friendly. I was very comfortable working with Finance of America. They were open about everything and they talked to me when something needed to be done. Whenever they found errors, they called those to my attention and assumed the responsibility and the financial burden. We got our reverse mortgage and we're in our house. So, we're happy.

Finance of America Reverse response

Hi Gary, thank you for sticking with the process. It can be long, but we're happy it all worked out in the end.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 16, 2023

The application process was fairly easy. We were in a special circumstance, so the whole took about 4 weeks. The loan officer was understanding and easy to deal with and responsive. The rate was outrageous, but it's adjustable. But I don't hold it against Finance of America Reverse.

Finance of America Reverse response

Hi David, we're so happy you had a good experience. The current rate environment is challenging, but we do our best to serve our borrowers. Take care,

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 16, 2023

The reverse mortgage was for a friend of mine and I assisted him. The application process was lengthy but it was simple enough for what we were doing. Overall, it was workable. The interest rate got a little higher than we had hoped it would be because the country has gone to where it has gone in recent months so it was not the fault of Finance of America Reverse.

Finance of America Reverse response

Hi Jay, you're a good friend for helping out. Thank you. Yes, the current interest rate environment is like nothing we've seen before, but we're working through it. Be well.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 16, 2023

After dealing with a couple of people that gave me trouble, Finance of America explained the whole process to me and what I needed to do. The process was very smooth. My bank account got hacked and cleaned out but they were able to go around that problem to complete the mortgage. My rep was marvelous. She explained things to me in detail, showed me how much money I would be getting back, and how it was best to work. I had some business loans outstanding, and it was best to leave those in place and pay those off a little at a time so as not to damage the equity I had in my reverse mortgage.

Finance of America Reverse response

Hi Scott, glad to hear you had a good experience. Let us know if you have any questions.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 15, 2023

We contacted Finance of America Reverse directly and they assigned me a rep. Heather was fantastic and she streamlined everything, which is what we needed. She was organized and persistent in a good way. We started before my dad died, and it was too hard right after to finish. There was too much going on. She was patient with us, and we had a couple of false starts getting going, but once it was time to get it done, she helped me help my mom.

Finance of America Reverse response

Hi John, so sorry for your loss. You have our condolences. We're happy Heather was able to guide you through the process. Be well.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 15, 2023

They had the best program for us. There were lots of paperwork as usual, but it was manageable. The loan officer was really good. She was responsive, got back to me quickly, and had full access. I was happy. Everything is cool. They're required by law to call a third-party consultant and have them help you review all the documents. So calling the third-party consultant and paying for that was a big help too.

Finance of America Reverse response

Hi Matt, so happy you had a good experience. Yes, there is a lot of paperwork, so thank you for seeing it through. Best,

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 15, 2023

I called over Finance of America Reverse and got information from them and figured that it was a good program. I wanted a line of credit and it seemed to be the kind of the thing I could do without having to qualify. They appraised the home and sent me a term sheet, I agreed to those terms, and they moved forward to get me the loan. Once I filed the application, it was approved quickly. I was gonna reach out to the rep and thank him for everything he did. He was amazing. He just told me straight up what he needed and it was just that. He didn't make any promises that couldn't be kept. It was easy. He explained everything to me well. He undersold it and over-delivered.

Finance of America Reverse response

Hi Greg, happy to hear it was a smooth process for you. All the best!

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 15, 2023

The agent we worked with was very nice and on top of her stuff. She made it very easy to send her what documents she needed, and she did everything on our behalf. Some of the documents, she pulled from the Fairfax County public records. We had to prove that my mom currently lives there, which she has lived there for 30 years, and that wasn't very difficult.

We did the counseling over the phone, so they just called my mom. She thought it was helpful to ask questions, but I also remember her saying it was fast, because for the whole reverse mortgage process, you get 45 minutes. She almost wanted a second session to talk through it again. Overall, Finance of America was easy to work with. I had a lot of questions related to a reverse mortgage. Even though we ended up going through with the process, there are so many options so it's hard to say whether or not we made the right choice 100%. However, they were always ready to answer the questions we had.

Finance of America Reverse response

Hi Nathaniel, we're happy you had a good experience. We will make a note of your comment about counseling. As you know, we don't control that process. Counseling has to be done by an independent, third-party, HUD-approved counselor. If any questions come up in the days, weeks, or years to come, don't hesitate to reach out to us. We're always happy to answer any questions that may come up.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 15, 2023

The process was fairly simple with Finance of America Reverse and it took four weeks to complete. It was straightforward and we did the closing in my home. We had an attorney. There were some questions, they got answered, and we proceeded with them. There were closing charges which were acceptable and the rate was acceptable, too. The loan is for the short run while we want to stay in the house that we're in in New York for another couple of years, then we're going to be selling that house and paying everything off and coming down to Florida where I am now. Our rep, Monica, was nice and very helpful. She answered my questions and she was a good communicator.

Finance of America Reverse response

Hi Robert, we're so happy you had a good experience. We strive to make it as easy as possible, even though it can be a complicated process. Enjoy your home for the next couple of years and then have a blast in Florida!

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 3, 2023

Finance of America Reverse tried to make the process as easy and automated as possible. Everything was done mostly online except for a couple of things where they sent me a FedEx envelope to put information in and send back. The rep I worked with, Dana, was really wonderful. She explained everything and walked us through it. I was doing this for my aunt and it took a long time for her to make up her mind but Dana was very patient and knowledgeable. The only thing is I would have preferred if the lady that came to the house when we closed worn up her mask. My aunt is 97. Also, I'm not happy with the rate. So much changed from February and March and towards the end, it started to increase so we ended up with a different product just to get my aunt the same amount of money. The interest rate is much higher than we wanted.

Finance of America Reverse response

Hi Phyllis, thank you for your comment. We're so happy that you had a good experience with Dana. The interest rate environment is incredibly challenging for the entire mortgage industry. These are historic times, and we've never seen rate increases like this in such a short amount of time, which are largely determined by the FED. Still, we strive to do the absolute best that we can for our borrowers.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 1, 2023

I had a relationship with Finance of America one other time years ago and their service, attention to detail, and customer relations are fantastic. I dealt with Ernie and if I can say years ago and remember his name off the top of my head, that must mean something. That's a good sign. This time, Scott handled our reverse mortgage and he was every bit as perfect as a banker relationship guy could be. Both of them were really very professional in what they presented to the customer and how they helped the customer through various issues.

Finance of America Reverse response

Hi Robert,

Thank you for taking the time to leave a review! We are delighted to hear that you felt supported by Scott throughout your journey with FAR. We strive to ensure our customers have all information necessary to make the best decisions toward their financial goals. Please reach out if there is anything we can do for you in the future.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Jan. 22, 2023

The whole thing had me pissed and stressed out. It was aggravating. If I sit up there at closing, they say, “Everything is done. You don’t have to worry about the insurance. Everything is fine.” But when I sit up there and thinking I'm about to lose my insurance, and my insurance company called and telling me to pay out of my pocket, I had a problem with that. I didn’t like that one bit.

Finance of America Reverse response

Hi Carlton,

We regret that your experience with FAR was less than optimal. Someone will be reaching out to go through these issues with you.

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Jan. 20, 2023

The rep I was working with, Kevin, was very pleasant. But the amount of money I got is not much. Also, the interest rate I'm being charged makes this look like a very bad investment.

Finance of America Reverse response

Hi Harold,

Thank you for leaving a review about your experience. I'm happy to hear that Kevin was able to assist you in achieving your goals. Please let us know if there is anything further we can do.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 19, 2023

I liked the agent I worked with at Finance of America Reverse. I got along with the agent. Primarily, the process was done over the phone. I faxed and photocopied a few documents, but it was much simpler than I anticipated. We own our home outright, and we were about to start having issues with paying our property taxes. The reverse mortgage was the best way to go. It's helped immensely.

Finance of America Reverse response

Hi Duffey,

Thank you for taking the time to leave a review! Happy to hear that you felt confident with our FAR team as we strive to make our customers feel well informed and supported through the process. Please let us know if we can help with any future financial needs.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 19, 2023

Finance of America was very good, professional, and responsive. It was a lot of information, but it's necessary if you wanna go through it. A lot of redundancy is included. It's a big pain in the neck. It could have been done more efficiently. But the rep was efficient almost to a point of excess. He was right there for us. He made sure we understood exactly what we were doing, and he explained it in a very thorough and quick response way. I was happy with him.

Finance of America Reverse response

Hi Charles,

We appreciate your feedback and are so happy to hear that we were able to assist you throughout the reverse mortgage process. Please let us know if there is anything further we can do for you.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 18, 2023

Finance of America Reverse appeared to be the best deal. The application process was rather easy. I put in everything that I needed to do and there was a callback. I talked to the agent and he was very upfront with everything. Everything sounded good. The agent that I had was based out of New Jersey and closer to where I live, Pittsburgh. He was excellent. It was a little rough on the rate. I still have to contact Finance of America back because I would like to pay back what I can when I can. Other than that, everything was on the up and up and satisfying.

Finance of America Reverse response

Hi William,

Thank you for taking the time to leave a review! Happy to hear that you felt confident with our FAR team as we strive to make our customers feel well informed and supported through the process. Please let us know if we can help with any future financial needs.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 18, 2023

I had a very positive feeling with Finance of America Reverse, and the people that I dealt with were very professional. They did their due diligence and they were always there for me. They responded quickly if I left a message and I like that because, normally, with any other company, you have to wait for 25 minutes. You're lucky if they call you back the same day. So, I was very pleased with that. The application process wasn't that difficult. It was very specific. I was glad when it came to fruition.

Finance of America Reverse response

Hi Celia,

Thank you for taking the time to leave a review about your experience! I'm so delighted to hear that somebody was able to keep you informed throughout the process of achieving your goals. Please let us know if there is anything further we can do for you.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 8, 2023

The process took longer than I expected. But the reps were good to deal with. I did a revocable trust which made things a little more complicated but they treated me well. My rep was very helpful.

Finance of America Reverse response

Hi Stanford,

Thank you for taking the time to leave a review about your experience. Happy to hear that you felt confident with our FAR team as we strive to make our customers feel well informed and supported through the process. Please let us know if we can help with any future financial needs.

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Jan. 7, 2023

The beginning was easy and fairly quick, but when it got down to the underwriters, they seemed to find a T that wasn't crossed or an I that wasn't dotted. That was a fairly long process somewhat, but it was still done within the time frame that they said they would do it. Barry was the man representing the company, and he was very efficient. Overall, Finance of America Reverse accomplished what we were trying to do. The property was appraised at far more than what the value is but everybody else seemed to say the appraisal was good. The only strange thing was I got a phone call from someone that was handling the complaint that had been filed against the appraising company. They asked me some questions about who and what.

Finance of America Reverse response

Hi Charles,

Thank you for taking the time to leave a review about your experience. I'm happy to hear that Barry was able to assist you in achieving your goals.

Unfortunately, the appraiser is an independent nonaffiliated third party. They do not work for us and due to compliance regulations we do not communicate with them or contract them ourselves. We are not allowed to communicate with them directly, only through another third party so we have no influence on their results. They are certified to inspect and evaluate your property in adherence with FHA guides.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 6, 2023

I liked the person I was dealing with. This kind of stuff makes me anxious, but she helped me a lot.

Finance of America Reverse response

Hi Kathie,

Thank you for the review! Happy to hear that you felt confident with our FAR team as we strive to make our customers feel well informed and supported through the process. Please let us know if we can help with any future financial needs.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 5, 2023

Everything's been ok so far. It was a lot of process but Finance of America Reverse has good people. They helped me a lot.

Finance of America Reverse response

Hi James,

We appreciate your feedback and are so happy to hear that your experience was fantastic! Please let us know if there is anything further we can do for you.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 3, 2023

I hated the little nitty things that I could prove that this has been my major residence during the period of the loan being active. They were snots. When you deal with people especially if they might be in trouble or compromised, don't come on like a bully and over-threatening. You start off with a little sympathy or politeness. They were saying, “We're gonna cancel your account in two days if you don’t do this.” I would suggest a little more polity and decency in dealing with customers. They were also cursory during the counseling. They talk in a few short sentences per question. But I have recommended Finance of America Reverse and resorted to them a second time. The paperwork was such that even though I went through the mill to satisfy all of their information needs, they got it ready to go. But my first check was supposed to have been delivered on the first of this month, and I didn't even know that. I called and told them I needed the money.

Finance of America Reverse response

Hi Raoul,

Thank you for the review. I'm happy to hear that somebody was able to assist you in achieving your financial goals. Please let me know if there is anything further we can do.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 13, 2022

We did the application with Finance of America Reverse from home. So, it was easy. It was not too long and drawn out. The lady who came with the application was wonderful, too. We met a lot of nice people that helped us. Linda, the advisor, was awesome. We could call anytime and get any information from her. She was patient with us and took the time to explain the things that we didn't understand.

Finance of America Reverse response

Hi Tammy,

Thank you for the review! Happy to hear that you felt confident with our FAR team as we strive to make our customers feel well informed and supported through the process. Please let us know if we can help with any future financial needs.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Dec. 2, 2022

The application process was difficult and frustrating. It could have been made a lot easier. There were some things that were not covered by the initial consultation and it should have been more thorough on the what-ifs. Also, Finance of America seemed like they had multiple departments there that weren't talking to each other. One would send me a letter saying I didn't do something but another would say I did it fine. It was not a pleasant experience. At the very end, they said that the whole thing would be canceled if I didn't quickly run to the bank and pay $100 in fees. They didn't know that I had paid the taxes on the property, so they went ahead and paid the taxes, which went over the estimated amount and the estimated amount of fees. It was so disorganized.

The primary guy helping me through did a pretty good job but it seemed like he was hostage to the departments. The whole thing made it seem like I was the only person in the universe who was paying off a reverse mortgage with a reverse mortgage and that totally confused them. Another problem was that our city took longer than usual, delayed to transfer, and I was constantly getting letters that I was overdue. Even though this guy was guiding me through and I kept him informed, the other departments kept sending me threatening letters. I'm used to frustrating, convoluted processes, but even this pushed me to the edge. Going back and thinking about it, I still would have done it because it's right for my very rare situation. But I can see an elderly couple who's intimidated by weird things happening getting totally frustrated and giving up. Finance of America needs to really look at the whole process.

Finance of America Reverse response

Hi Roger,

We regret that your experience with FAR was less than optimal. Someone will be contacting you so that we can better understand what happened in this instance.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 1, 2022

Alex, the rep who called me from Finance of America Reverse was tremendous. He walked me through the process and it was a lot easier with Finance of America than it was with the other company. Rather than the HUD loan, I took a proprietary product that they offered. I truly didn't know what I was doing but I trusted Alex and talked to my counselor about it. So, it went well for me.

Finance of America Reverse response

Hi Dewitt,

We are delighted to hear that you felt supported by Alex throughout your journey with FAR. We strive to ensure our customers have all information necessary to make the best decisions toward their financial goals. Please reach out if there is anything we can do for you in the future.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 30, 2022

The application process was time-consuming and it was a lot paperwork. But the gentleman that I dealt with tried to do his job and make it easy. The communication was good and I had a direct line to him. Finance of America Reverse has given me a different perspective on financial. I'm able to do a few things around the house and make some changes.

Finance of America Reverse response

Hi Michael,

We appreciate your feedback and are so happy to hear that your experience was fantastic! Please let us know if there is anything further we can do for you.

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Finance of America Reverse Company Information

Social media:
Company Name:
Finance of America Reverse
Company Type:
Public
Year Founded:
2003
Formerly Named:
Urban Financial Group
Address:
8023 East 63d Place, Suite 700
City:
Tulsa
State/Province:
OK
Postal Code:
74133
Country:
United States
Website:
www.fareverse.com