Finance of America Reverse Reviews

When I engaged FOA, I told them of a tight timeline that I had. It meant they needed to accomplish their process within the 30 day projected minimum. They were able to do that leaving an extra day. They stayed on top of the activity even with several revisions that were needed. Good work staying on it!

Obtained HECM in September 2025. FOA was in constant contact about the process. The staff are very professional and knowledgeable. The cost was very competitive. All went as planned. Couldn't be more impressed with the Company and staff.

Everyone was kind, friendly and helpful. All my questions were answered. A friend recommended Finance of America to me. I was very impressed with the service and the ease of the procedure. Everything was explained clearly to me.

In keeping with short and sweet, I'll say that our Originator, Tara K. made everything simple and to the point. She was in touch almost daily to keep us updated. Very pleasant lady. From start to close, all went smoothly in about 2 weeks' time. I suppose the rate may be considered as average, but having researched the viability of FoA and their reputation, our decision was pretty easy.

We have wonderful support from the two people at FOA guiding us through the process. We had a tough case with a power of attorney being involved with wife. While it did take longer than usual, we made it through the process. Our terms of the loan were FANTASTIC and worth the wait. We felt VERY supported throughout the process.

FOAR helped us get our reverse mortgage on an expedited schedule and communicated clearly in each step of the process. Very professional and easy to work with and they went out of the way to be helpful and keep things on track for us. We had a major purchase awaiting the proceeds and needed a tight schedule on this and FOA delivered!

Finance of America Reverse, with representative Brandon **, handled our reverse mortgage with clarity, quick and accurate responses to all our questions and concerns, and a no-pressure speed that met our timeline. Rates and terms were competitive to the other two-top reverse mortgage companies we had queried, with superior terms in certain areas important to us specifically. Representative Brandon ** was a pleasure to work with throughout.

Good during dispensing of money requests, except it took 6 days. The worst imaginable when payoff time came. Closed down portal. No one to chat with on phone. Conflicting letters about extensions and receiving email documents. Just the worst!!!

We had the best experience with Finance of America. Tara was always working for us and getting the best price she could get. She was kind and always kept us in the loop. We have no more mortgage payments plus extra money in our pockets. Thank you so much!

This company is so bad. My mom got this reverse mortgage from AAG in 2022. No problem, no issues. Since FOA took over it’s been so hard if I wasn’t trying to take care of it she would have lost the house. Too much to write but just this week I got yet another confusing email which was followed 2 days later by another email saying ignore the first email. Insurance proof has been sent 4 times by me, even more by the insurance company. Every call is a different story. We tried to refi to add my name, spent hours on the phone dinged my credit and have never heard back.

I had a very poor experience dealing with Finance of America Reverse. To get signed up they were very nice and helpful. I was my mother‘s POA and went through a lot to be able to get the loan in the first place. Once we got the loan, it took three or four different times to get documentation to them that I was indeed her POA even though I signed hundreds of papers in the loan process.

I have been trying to understand this company and AAG (where I started and finished) or so I thought!! I have NOT RECEIVED A DIME!!! When I tried to find out why I was told I had nothing in my account to withdraw. They had kept ALL my money to pay my home insurance and taxes. I am living on SS and am disabled. Worked lots of years but living on less than $1300 a month. It is just me so I have to pay for everything - highlights - can't climb a ladder to change the bulb. $75.00! Can't mow the grass! Price just keeps going up!! My home was paid off and I decided to put it to use in my golden years. Well I have made many calls. The last few were young guys who told ME to call THEM back in a month. Waiting on interest rates to drop!!! Ok. Got a bridge to sell those guys. But I am rambling.

Worst Business Experience in all my 65 years! Rampant incompetence and disorganization! TOTAL LACK of CUSTOMER CONCERN. Loan Officer simply a messenger to try to smooth over all the misinformation. No Process or Procedures. Contacted them in Feb- they missed end of April, May close dates and did not fund until 6/3! Constant paper chase too often find Not Needed! Lots of Equity in my home✅. Excellent credit (738)✅. Verifiable income✅. 65✅. WORST NIGHTMARE BUSINESS TRANSACTION EVER!!!! At one point wanted two people to swear my deceased wife of Four years. Never was married to anyone else nor had kids!!!! (I couldn’t make this up!) Then decided not necessary.

I had a great experience with Finance of America Reverse. I had a wonderful gentleman who helped me and he helped me with the technical, which I'm not too good at, and everything came out fine. I asked a few questions and I got replies from several agents and this gentleman from Finance of America was the sharpest and he was not aggressive, but helpful, and he was persistent. I was impressed with his kindness and sympathy. He was wonderful about going over everything for me.

I started working with Finance of America Reverse and I was very impressed with the way they handled and explained everything to me. They were very helpful and even brought out things that I didn't know I had on my mortgage. I would give them a very good recommendation.

I had a lot of problems because my mortgage was in an LLC. But Dana was my agent and she was absolutely terrific. They're also reliable and they work hard for you.

I liked the way they answered some of my questions. But the application process was somewhat complicated. I had to pay for two assessments which I was pissed off about. I estimated the house to be worth 230 and the first assessment came back at 270. FHA kicked it out and said they wanted another assessment. But the second came back at 288. So, I ended up getting the 270 but I had to kick another 650 bucks into the deal.

My experience with Finance of America Reverse went perfectly fine. Because we had some issues with the estate and the will, it took a little longer. But other than the process with Finance, it went right through. The rep I worked with was with me every step of the way.

I'm well satisfied with Finance of America. There's a lot of paperwork involved. It was like 32 pages of stuff I had to fill out. The loan officer did a good job for me. He did everything that we were supposed to do. It's just there were all kinds of charges that I didn't agree about, but that's the way it was. I didn't have a choice to argue or fight about it. I was about to lose my house in foreclosure, so there was nothing to do but bite the bullet and go on about it. Working with Finance of America saved my house. They're a good company. The people I talked to there were good. Josh was the main guy. He was very good.

Their rep Monica was very thorough and got back to me quickly. She had a lot of knowledge about the process. When I needed to get in touch with her, I had her private cell number plus the company number. We had to get counseling and do a lot of paperwork. Uploading and downloading all the stuff was easy. My wife hadn't attained the age of 62 yet and we did a lot of preliminary work. So, when the time came, we could close right away.

They've been very good. I've been very pleased with my results with them. I liked the contact that they gave me. They were very eager to work with me and let me know exactly what they needed, why, and to help facilitate it. Everybody that I've talked to up there has been extremely helpful and they've given me good information that I needed when I needed it. If they didn't know, they found out very quickly.

The rep we spoke to, Tiffany, was so knowledgeable. She has been in the real estate finance business a really long time. She was very well-versed and articulate, explaining everything to us. I had never done a reverse mortgage and I really didn't know a whole lot about it. The only thing that I knew was negative feedback about a reverse mortgage from when it first started in the 80's. We talked to her multiple times and got to be very comfortable with her. She wasn't pushy and she let us make our own decisions which I really liked.

I only worked with one man at Finance of America and he was great. He kept me informed. He explained a couple of questions several times but it was not in a bad way. It was a very good rapport. The application process itself wasn't bad. It was the signing process that was awful. There were just so many different things to sign. Finance of America Reverse has done everything they said they're gonna do. They sent me statements.

I wasn't very impressed with the rep I worked with. He would send over documents without proofreading it. We had an error from the very beginning that never got corrected. I really felt like he was too busy to really review what he was doing. Then, when it came to actual documentation of income and stuff like that, he was very flighty with it. We have enough income, so I wasn't concerned about that even though it didn't factor into the loan as far as I know. It's just to know that we could pay our taxes and insurance. But he did not hit me as a player. I've dealt with a lot of people and unfortunately, he didn't measure up to what I'm used to.

I did a reverse mortgage with Finance of America Reverse and it was good. The lady I dealt with was very pleasant and helpful. She gave me her cell number and I could call and ask her any questions about anything. She was really good. I was unfamiliar with the reverse mortgage because the existing reverse mortgage was done by my parents 20 years ago. The process was a little tedious for me just because it was my first time. There were some holdups getting contractors and the people to come over to do the estimate of the value of the estate. The whole process two months.

I got on the phone with Finance of America Reverse, read through the package when I got it and then started the process. It was very involved. It was nice that I worked with somebody who understood that my mom was in the background most of the time. But there were situations where she had to be on the phone with me during the counseling sessions. The first time was with my mom and I prompted her through everything, and that went okay. Then, once they understood the will part, the beneficiaries of the trust are my brothers and sisters, which means they are the owner of the house, so they had to go through the same counseling session. So I had to get five of them on the phone at the same time.

Finance of America Reverse specialize in the reverse mortgage as opposed to several other places that I saw and I had a very positive experience when I reached out to them. I asked the questions that I had, and the representative answered them and guided me through the whole process. I didn't expect the application process to go so quickly.

They've sent me a lot of paperwork just off and on and how the loan is looking. The guy I dealt with was John and he was great. He was very friendly and helpful all the way through the package. The process was all pretty cut-and-dried. But the underwriters were a little too nosy for the time I've been in this house. I didn't like some of the questions I had to answer. But the broker I was dealing with explained it to me and was not forceful at all. He was very, very friendly. So he got me through it.

When I put some feelers out, I was contacted by Finance of America, and the person that I was contacted by was Linda. She is absolutely marvelous. She's very friendly and extremely knowledgeable about the entire process and what a reverse mortgage is. She was one of these people that when you talk to them, you kind of hit it off immediately. Throughout the entire process, any time I had any questions and I would contact her, she was always available, and she'd answer my questions right on the spot. She didn't have to say, "Well, let me get back to you and find out." She knew what was going on.

The rep with Finance of America Reverse was very good. The process went real fast. He even said it was the first time he'd ever done one that fast.