Wal-Mart Reviews

When questioned about Wal-Mart’s policy, procedures and/or practices, I have been told by three different Wal-Mart employees that Wal-Mart has a policy in force, which allows for public assistance dogs to be allowed entrance. When questioned about how this public assistance criteria is determined, their universal answer is: If the dog is wearing a harness and/or coat displaying it is a 4-H, K-9, seeing-eye dog, etc., or if the owner says they are, we cannot argue and we have to allow them in.

Apparently, Wal-Mart has a policy and procedure regarding dogs as it does regarding, smoking, which still exists right outside their main door, which is unrealistic and unenforceable so the consumers suffer? Both violations are believed to be against California State Law and/or guidelines and as posted right on their front door regarding smoking within 50 feet, I believe it is? Consequently, of what good are they or any others?

Also recently, in the local papers, an article was published regarding fecal matter being found on shopping carts so most every establishment having them are now supplying customers with sanitary wipes at the door and at meat counters inside to help in that area as well as with blood and bacteria?

So, why are dogs allowed inside Wal-Mart, which has a food court, open food bins with vegetables, etc., a huge bread isle and numerous isles of food under refrigeration? I am wondering at this point if they have a policy and procedure for doggie accidents? Health problems, loss of customers, potential law suits, arguments.

I re-faxed the prescription and called back. I was told that they received them, but they would not be ready until the following day. I explained the situation and the need for at least one prescription. I then spoke to the pharmacist and she told me that my doctor's office did not fax them until after 5. I explained to her that I worked at the doctor's office and I had my confirmation that the fax went through.

One of the prescriptions that she told me was OTC and insurances would not cover it. I asked her to run my insurance to see if it was covered and if it wasn't, we would go from there. Of course, it was covered, which made me feel like they did not want to be bothered. I was told that they would be ready by 8. I arrived at 8:37 p.m. to give them a little extra time. It was still not ready. At about 8:53 p.m., I was informed that they did not have the one prescription that I needed. I was told that it had been on back order since August.

They should let patients know things like this ahead of time so that they could have taken the prescription elsewhere. This was not the right way to keep their customers. I have worked at Wal-Mart in the past (not the pharmacy) and this was not the customer service that we were trained to give! When dealing with medication, it could cause serious problems for patients not to receive their medications. I now have to suffer through the night until I can get to another pharmacy.

I went home without the steroid I needed for the hives until I am able to get the prescription at another pharmacy.

I rated my overall experience a blank because I could not rate it a 0.

I was told that if I wanted any time off, I needed to have my request in at least three weeks in advance. I put in a request for the time of November 14th through the 18th. I have time to cover this and it's about five weeks' notice. I have since been told that November is "frozen". All I can say in regards to all the (pardon me for saying so) ** is that I sure hope it warms up soon before we all "freeze". Every time I put in for time off, I always get some dumbfounded look and a crappy explanation as to why that is not a good time for Walmart. I would say that I would fear for losing my job but for the day-to-day crap Walmart pulls, it might be a Godsend at this point. If Walmart wants loyalty, they may ought to try extending some. Just a thought.

Being on my lunch break, I told her that I would just call the manager later and see if there might be someone that had been there last Friday that could be of more help. I did not mean this in any form of a threat. Her response was, "Well, I'm the supervisor so there isn't anyone here that could help you and I don't even have a code number. But there are some in the out-door patio you can go look and see if there are any out there like that." She was not wearing a name tag or at least not on her shirt where it could be seen. I understand that she had been off for the past four days yet I feel that she could have offered to look in the back or found out if any more would be coming in with those colors. Instead, she made me feel that I was wasting her time.

Basically, I would just like to know who I should talk to about getting this bike. I did not see it on the Wal-mart web site and I really do want to buy this one. I would call my Wal-mart and ask for someone that had worked last Friday or at least is more familiar with the bikes that you carry but I'm afraid that I would just get the same rude woman. Any help on finding this bike would be much appreciated. Thank you and have a good day

I have just returned from Wal-Mart and once again there was a missing item, so I called the store to place my complaint. Instead of a polite, "I'm sorry this mistake occurred sir, lets see what we can do to resolve this matter", the conversation went like this:

After explaining the situation, rep asked what teller does it say on my receipt. When I spent less than 20 seconds searching for the tellers no., she said impatiently, "It says the TE no. right at the top of the page (no it does not, it says Wal-Mart at the top, then save money live better, then Manager Kim **, then the phone no, then ST no, then CP no, then the TE no. on the 5th line down)

She then asked me what was the item no., what did I pay for it, what time was the purchase made, and who packed the cart for me, all in a very unpleasant voice. At that point, I felt so berated I said, "You know what? All this is not worth the ** item". I told her I would shop there no more and hung up.

I have joined a local and nationwide boycott of Wal-Mart, and advise others to do also. Eighty-percent of Wal-Mart's stock comes from China and costs American jobs. If you want to help America's economic restoration, don't shop at Wal-Mart. Let them be rude, and keep their inferior junk. I am a retired US Army Soldier. I did not dedicate over 20 years of my life, including 3 combat tours, to come home and be treated like scum by scum employees of Wal-Mart. I call on all military members active and retired, and their families to boycott Wal-Mart!

As of Sept. 29 update, AR was added to the list of outbreak. I purchased cantaloupe at Clinton, AR store on Sept 23. I ate it on Saturday, September 24. The store manager, Jason, was not aware of AR being added to the list of outbreak states. He could not tell me where the cantaloupe sold at their store came from. I want to know, now! I will contact offices tomorrow. Why did I have to wait? Wal-Mart should have information to answer customer's urgent questions. This is serious, consumers are dying nationwide.

I was then sent from the Tire/Lube Department to the Jewelry Department to get a receipt for the tires I had paid for when I ordered. The clerk in Jewelry asked me if the tires were in the store. I told her that I assumed so, that's why the email was sent to me. She then tried to call to find out if the tires were actually received. There was no answer in Tire/Lube so we walked back. They now looked for and found my tires and the Jewelry clerk and I returned to Jewelry to actually print a receipt. Then, back to Tire/Lube who expected me to leave the car with them until they could get to it.

It's their policy--if you have no appointments, just leave your car until they get around to it. So, that would mean sitting there for four hours. I told them that was just unacceptable and I would be back at 2PM. I was going to order the tires for my SUV, but based on this circus, that is not likely. Don't make my mistake--ordering tires from Walmart in Flanders, NJ.

As I was leaving out of the store, I ran into the main guy that would follow and watch me and confronted him. It was then that I was approached by two managers stating that I had stolen something and offered me the chance to give it back without consequences. I was outraged and humiliated. I handed them my purse to check, to prove to them that they were wrong, and hopefully to put all of the accusations and harassment to an end. They refused to look inside my purse and when I started to get a little loud and upset, they suggested to call the police. I offered them my phone to do so because I was tired of being portrayed as a criminal when I have done nothing wrong.

Throughout this conversation, the alarms were going off at the door as other people were leaving and I told the managers they needed to focus their attention to the real criminals, instead of harassing me when I have done nothing wrong. I don't shop at that particular Walmart as much, even though it is convenient to where I live. But for the few times that I do, I am still followed and treated as a thief. I have been told by others that the main guy that I am complaining about has done this to other young women and feel the same way. This kind of behavior shouldn't be tolerated and nobody should have to go through this kind of embarrassment or humiliation.

On June 1, 2011, I took the remaining ground beef along with my receipt and told a manager what happened. The manager, Stephanie, filed a claim. She took a sample of the ground beef. She stated to me that the meat would be sent out to a laboratory. Later on that day, the manager called me to get more information. She told me we would hear back from them in a week or so. We still have the phone logs to prove all calls received and all calls made.

Over a week had gone by before anyone called with concern. June 13, an employee named Erin, called to see how we were doing. I asked her a few questions about the claim. She stated that she saw a file sitting out; she decided to call us to find out what was going on, and if we were doing better. She said she did not know much about the claim, and she gave me a number to contact CMI. CMI is the company that handles Wal-Mart claims. I called CMI and left a message. I called CMI several times on June 16, and left a message with Cricket **, still no call back. From June 17 to June 21, I tried again; I was ignored and have not received a response. I talked to a few managers from Wal-Mart and they basically kept giving me the runaround. I was told me that the manager who helped us with the claim was out on family leave.

Finally, on July 12, I talked to a Bart ** from Tyson Foods. He told me that he sent out some forms for a family member to fill out and send back. My family member filled out, copied, and sent forms back on July 31. On August 1, I talked to Erin, the employee, again. She stated that a manager asked her to give us a call back to see what she could help with. I told her that we had not heard anything from CMI. Erin gave an address she found online and asked me to contact them by mail. She also stated that she left a message with Cricket **. We never heard back from Erin, but I made several attempts to get answers from Wal-Mart managers and CMI. No one showed any true concern.

Finally, I called and spoke to a Joan from CMI, and I told her what was going on. Joan stated to me that she left a message/email with Cricket **. She claimed that Cricket was out for the day. Joan asked me questions regarding the claim. She told me she would contact Bart ** to find out what was going on. About five minutes later, Joan called me back and said that Bart ** was out of the office, but she left him a message asking him all the questions she wanted to ask concerning the claim. Joan also asked him in her message to contact Cricket ** on Monday morning of August 8, 2011. Monday morning came, we never heard from anyone. August 11, I called Bart **. Bart told me he never received the ground beef sample, and he suggested we contact Wal-Mart to find out what happened.

That same day, I called Wal-Mart. I talked to a manager named Melissa. This is the manager that took over for Stephanie while she was on family leave. She said Stephanie would be back on August 14. While over the phone, Melissa looked in our file and saw no documentation that the meat sample was ever sent out. We no longer wanted to speak to Bart **. We did not purchase the ground beef from Bart; we purchased the meat from Wal-Mart. We feel that Wal-Mart showed negligence when they took a sample of our meat, and never sent it out to a laboratory.

We have been lied to; treated with no respect, sincerity or true concern. We have been Wal-Mart customers for over twenty years, and never thought we would ever be treated in this manner. We want justice, and we want to be treated like the loyal customers we are. We have proof of medical records, receipts, copy of claim, claim number, copy of statement of damage form, photo copies of dates on meat package, phone logs, and written documentation of all calls made and received.

In the meantime, my wife bought some stuff for our kids. I had a long experience in customer service. Customers are priority for any business, you have to welcome them with a big smile and talk to them in good way so they don't go on some other place for shopping. The more sad thing was that she didn't say sorry to me. People like Tyisa are not good for customer service. They are damaging Walmart's image. It is necessary to take proper action against her as well as people like her.

How many million people are out of jobs right now? Get rid of the "deadwood," and make your customers happy all at the same time. And here's an idea, what about bringing those managers down and let each one open a register until the crowd is worked down? Then, they could huddle nearby for their meeting. And if the lines back up again, they are right there to pitch in, how about that? Or another idea, how about scheduling the managers' meeting for, say, 1:00 a.m. when the store is virtually empty anyway? That way, they could take all the time they needed, and customers wouldn't have to suffer because of it.

And this isn't the first time that this has happened. It just happens to be the first time I have been irritated enough to complain about it. Your managers should be cross-trained in every aspect of the operation, so that it is possible for them to have a hands-on capability, whether it be stocking shelves, running a cash register, or simply assisting customers. It is called diversity, and it would prevent back-ups like we, the customers, encountered today. Thank you for your time.

I was there around 20 minutes trying to cash the money because I needed to pay very important bills with the bank. Now this will affect my credit report.

I guess since she speaks to her employees like dogs, she feels that she can treat her customers the same way. Her unprofessionalism towards her employees and customers is unacceptable. It is obvious that this woman is undereducated and a racist. I teach customer service at the local community college, if you are interested, I would be more than delighted to teach your department managers/supervisors customer service skills and supervisor techniques.

Now, my problem starts at the Chiefland FL location, which is a 24-hour store. It is five minutes of 9:00pm and I guess, time for the shift change. I'm walking to the middle set of doors to go to my car and there were people at the movie kiosk. I'm at the eye glasses department almost to the doors. The door greeter and I made eye contact and she turns in haste to the outer doors. About the time I hit the first set of doors, she is pushing the outer doors closed. Now, take in consideration that there is nobody else behind me, I'm the only one wanting to leave. She turn around and said, with the rudest, nastiest look and tone a person could have, that I can't come through and that it was closed and she's done. So, I turned around and went out the other doors.

By the time I got all the way to where my car was parked, on that very side where I was denied exiting, those same doors that she refused to let me out of, were open again and there were people going in and out. Finally, by the time I unloaded my goods and got my phone and the receipt to call and make a complaint, someone else come along and actually locked the doors with a key.

I called the customer service and made a complaint of the employee's rudeness and the customer service did apologize and said that they had a good idea who the person was and would be sure to report my complaint to the management.

I am not going to hold it against Wal-Mart. I just hope that little Ms Nasty gets an attitude adjustment.

I know fish aren't cute and cuddly like kittens and puppies, but they are still living creatures and require basic, daily care. If they can't provide this care, then they shouldn't have pets. Also, I implore people not to buy from pet stores. You may take pity on these animals and think you're "saving" them when you buy them and take them home, but all you're doing is endorsing an industry that promotes cruelty.

You people need to look into this store and get some **changes over there, the managers must suck, to know that every single night, there is only one or two registers open, and every single night there are lines a mile long! I once counted literally 100 people in line, seriously, 100 people in line and there were only two registers open, now that's just **, its plain ridiculous! You need to do something about it!

I told several people in the store and parking lot that Walmart should pay the customers' time to stand in line. How would those "lost wages" impact any savings that we expect from shopping at Walmart? I went to another grocery store, and shopped again. I paid more for two items, but got one item (roast chicken) not available at Walmart. The line at the second store was long too, but it moved quickly, so I thanked the cashier.

I called two other customer support numbers, and no answers. I called the same number that I had called earlier; I got the same electronics girl. She then transferred me again, which I was again transferred (I lost count after nine more times). Finally, I asked for the supervisor, but I never got one. I was transferred back to the electronics girl, and she went to look for me. She came back and told me that, yes, they had the product. I was on the phone from 11:04 PM to 11:44 PM trying to get one question answered in-- 40 minutes. The electronics girl was wonderful, and helped me keep my composure.

This has happened to me before, just not this long. You really need to get one main person to handle phone calls for the individual stores. She/he gets the information and helps the customer. This was a really bad way to deal with a customer. All these employees who answered the phone had no idea how to help me, period. It was a bad phone etiquette. Please, get one assigned as a customer service phone person. Please, let me know the results for this problem. It is a big problem in your stores.

I was getting dizzy. I'm 8 months pregnant and don't need to be stressing. Well, when I got home, I called the Walmart and spoke to the manager. He was quiet for a while then laughed and said, "I don't even know what to say. I never had this happen before!" Then, he said that he will look into it but that there really wasn't anything he could do but monitor her so it won't happen again because she would probably just say she didn't do it! This is so wrong!

You employees at the front entrance just say that they do not know why the carts cannot be fixed. Today, I tried shopping at the Walmart in Xenia. I waited 25 minutes for a cart. I traveled from one side of the store to the food area before the battery was dead. I exchanged that cart for another cart at that entrance and was able to shop for 15 minutes before that cart was dead. No other carts available. I spent $12.50 and left to finish my shopping at Krogers Super Store.

This is not a one-time occurrence. It happens every time I shop at Walmart. I can go to Meijers, Krogers, Lowes, and Home Depot and never have problems with their carts. Most of their cart are new and can get me through the entire store. This never happens at Xenia store. Thanks.

As much as I love shopping at Walmart, the stress outweighs the shopping every time. It's as if they do not have common sense. People are looking for work and the people that has some of these positions need to be fired. They should let someone with experience and common sense step in. It's a shame that they do not have a problem taking your money. But when you have a problem, all of a sudden, they all become babbling idiots! I still have no idea as to what I should do or how or when I can get my item.

Later in the afternoon of that same day, I went back to Walmart and purchased an extension cord. I can't remember the exact price listed but it was almost $14 and some change if I'm not mistaken. When I headed back to the cashier and checkout, I was surprised that they charged me $16.97. I went to check the price tag and the bar code to make sure it's the right item and it did match. The bar code written on the item was exactly the same on the price tag on the shelf. So, I asked for a manager but a co-manager talked to me. I told them that they should do something about this because it's unfair for the consumers. The co-manager said that she will refund me the money they owe. She also said that it might be a human error, like somebody pulled the price tag sticker, or they haven't changed it yet. I said, "No need to refund me the money, just fix the right price listed."

A week later have gone by and I went with my wife to Walmart to buy some stuff. I was curious if they really fixed the problem that I encountered a week ago. To my surprise, when I checked the same item, it was the same price as I saw. And when I tried to check it on their price scanner, It is still a different price (the one I was charged when I purchased the item). The bottom line is that they never really changed the right amount and they continue to do this up to now. I don't know how long has this been going on but all I know is that they haven't fixed it as am writing this complaint. There might be some other items that they are overcharging the consumer but I don't have other proofs--only this that I wrote. I still have the receipts from those two items that they overcharged me.

For me, I live on county lines, so my address is in a different county to the closest Walmart to me, which is five minutes away (I'm really on the line). So the tax I pay online is higher than the tax I would pay in the store. But if the item is sold online only, that's what you've got to pay.

Unfortunately, I carried back an online purchased item to the store (unopened/wrong design) and was given back all the item’s price but the tax, as if it was purchased in the store with the lower tax rate. I'm showing the young lady my receipt. It clearly has a different tax but she was adamant that Walmart's policy is to refund only the tax that would be in the return’s store county.

So the great almighty Walmart gets to keep whatever portion of sales tax of the other county and, as they don't have to pay the government since the item is still in stock, that money stays in Walmart’s pockets. 1-2% difference in tax in stores that see between $900,000 - $1.2 million worth in returns is $12,000 max of unanswered dollars per store. Tally that to the number of Walmart stores worldwide and yes, folks, Walmart isn't only in America.

Check your receipts when making returns, as this may not be only online returns but any returns made in different counties.

It is now September 6, 2011, and I have not received all my cushions or chair. I am a single mother with three children. Recently, I had a major surgery, which is why when the chair came in, I told them that I could not lift it. Then the store sold it and my cushions. I am a frequent Wal-Mart shopper. I am extremely upset; $398.00 is a lot of money, and no one wants to make my purchase right.

I pride myself in buying local. All my money is spent in Colville. I would love to buy fiddler crabs in Colville but not if they are half dead before I get them. Please have them do a dry tank in Colville Walmart so I can still buy in Colville. I love Walmart and most of my income goes there, but if I have to go elsewhere to pursue my new hobby, I have no choice. It's really not that hard to care properly for the animals you sell. Just drain the tank or give them something to climb up to air.

I'm a pregnant woman and I was shopping for a gazebo and no one would help me find nor carry it to the checkout. So I went on about shopping for my other needs and at approximately 10:13 pm, the line led all the way back to clothing department! There was only one line open and plenty of employees sitting down, conversing and lollygagging around! Basically riding the clock.

So I left my basket where it stood and left! One word to describe this: ridiculous!

These two individuals are very ignorant and they kept referring to the wrong page in the WIC brochure. It is very obvious that this store lacks training for the employees. The employees in this store need much more WIC training because, if this attitude continues, this Walmart Supercenter should just stop accepting WIC.

I specifically told these two employees that my WIC benefits allow for any brand of orange juice and they both told me that it's not! Then I pulled out my WIC brochure and showed it to them and that is when Marypat decided to tell me that I have an old WIC brochure and that I am wrong. Then I asked her what page she was looking on and she showed me that she was on a page for juice for women. My WIC check was for children! And I pointed that out to her after she once again told me that Welch's is not allowed for juice. I then showed the correct page to Charlotte, who is supposed to be part of management. Her attitude was worse! She kept telling me that I had to get Welch's concentrated juice that is frozen because she kept looking at the wrong page of the brochure. I had to actually read to her out loud the exact language on the WIC brochure so that she would see where I was getting my information.

On top of all this, I had my two small children with me and Charlotte and Marypat both told me to go get the juice you want then because they were refusing to allow me to get the Welch's grape juice that is allowed by my WIC check. I could not even believe the attitude these two women had and I don't understand why this store has a hard time training its employees about the WIC program.

The local Giant Grocery store does not treat WIC customers this way and they even have stickers on the shelves that tell you if the item is WIC approved or not. This store does not take any initiative to train their employees about the WIC program. Out of the last ten WIC visits that I have had at this store, I would say that nine times out of ten, my transaction took longer than fifteen minutes and had to be processed more than three times!

I really do expect someone to get back to me regarding this problem because I will not tolerate being treated this way by ignorant employees. I don't just use this store to shop for WIC items, I also purchase about $1400 a month on merchandise for my retail store, which is down the road from this Walmart. I am going to think twice about returning because of Charlotte and Marypat!

We purchased groceries and some odds and ends, totally about $150 or so. We got to the check out and asked for a price match for Diet Cherry Pepsi 12 Packs (6 of them) to equal the $3.50 at the Myrtle Beach K-Mart. I had the price check pulled up on my iPhone 4 and there was also a $3 price match at a not so well known store, also in Myrtle Beach, which is the closest and popular shopping place besides in the town of Georgetown, SC.

There are also several Walmarts in Myrtle Beach. The cashier, who was obviously low in the pecking order and/or new, checked with some guy in a skull cap. The guy did not come over immediately as he had a discussion in the distance with the cashier. When we asked the cashier the status, he advised that he was informed that it did not make any difference if we could show them on the iPhone or if we had a copy of some ad. They, Walmart, had to have a copy in their files (he advised they kept a list at the stations and at other places in the Walmart Store itself) that they could verify to and that they could not find one.

I offered again to show them the iPhone and this time to the apparent supervisor or manager and he said that it did not mean anything. Again, they had to have in Walmart's possession evidence of the verification. He answered, to be honest with a look of I (he) am (was) the authority and with a look of I am the person who will allow and in this case not allow. Really, a look of I am the person here with power! Then, just as I started and my wife started to say we would be glad to return it to the shelf, the person backed off of the position stating, "However, I am going to let you do it. I am making the decision to allow".

Hold it though. Then in the same breath, he advised that he would limit per store policy to a quantity of 4 each 12 packs! My wife started to say we would be glad to put 2 of them back on the shelf and he then stated he had decided and was going to make the decision to allow us to take the quantity of 6.

Come on! Walmart should be putting more mature and qualified people in its supervisory positions than someone who solely wants to show others he or she is in a position of control. Or so I hope. We spend a goodly amount of our monthly income in your stores, but more and more we are encountering immature type people, who no more have the maturity or wherewithal to be in a supervisory or manager type positions than a person totally untrained and off the street with no work experiences.

I pity not only the customers, but most certainly those who would have to have such a person(s) as supervisor, who can often times either develop or stifle a good employee! By the way, we are retired and have a decent, I would say upper level income, of over $100M/year. I just cannot stand by and see this as a growing part of the people who will be inheriting and having too much impact on how things will be in the future of this country.

Walmart, you have too many employees to not try and make this a better place for all your employees, as well as your customers. Please teach them the skills to make this a better world than one of people who will be in responsible positions exercising basic psychological "control needs"! Thanks for listening.

At that moment, I feel that I am in an immigration agency; regardless that I'm legal here. Then he came and said that they don't accept passport from another country. I asked to talk with the manager; she came and she said that they aren't going to accept my passport from Chile because I need a proper ID. I asked her what is a proper ID, then she said a passport from United States or a Drivers license from United States. I asked why the answer from the cashier at the beginning that it was about the expiration of my ID and he never mentioned a word about the passport from another country.

Five months pregnant, I called my husband and we asked to talked with the general manager. She said that Walmart doesn't accept passports from another country and I asked what about the visa because this is a document that has been given by the United States and she didn't know what to say. In any part of the word a visa or a passport is a valid ID and for me as a person living here and also a journalist in Chile is discrimination.

I buy in Walmart with my bank credit card and they have never asked me for an ID but if want to return something, I needed an ID and that its fine for me. In everywhere, passports are accepted as a valid way of identification.

When the manager approached, the first thing she said was to get the lawn mower out of the store, without even listening to the customer’s complaint and providing a reasonable solution to the problem. I then asked the manager if she would ask an associate to provide assistance with removing the lawn mower from the store, and a place where I could dispose of gasoline in the lawnmower. She stated that she cannot. I was told that I would have to dispose the gasoline off the premises, and then bring it back to return the refurbished, defective product that they sold me. All of this happened two days after an earthquake, and two days prior to a hurricane. I felt like from management down to employees I was treated in an unprofessional manner.

Being a human resource manager myself, I can understand why the associate acted the way she did. It was because her manager, Yolanda, acted the same way. Finally, I know that one individual will not close the doors of a super giant such as Wal-Mart, but in the economy that we live in today, I refuse to spend my hard earned money in an establishment that does not provide excellent customer service, and is not willing to offer a solution to a problem that they initiated. This was by far the worst customer service that I received from an associate, or management at any retail store I have frequented.

Keep in mind that I have a 6-hour drive ahead of me, and this present was for my grandson's first birthday. They came back to tell me that my order is at a Wal-Mart that I have no idea of the location, needless to say, by this point I was very upset. First, why would I place an order to a Wal-Mart that I have no idea where it is? Second, the gift was for my grandson’s first birthday. Third, I had a very long drive ahead of me. Fourth, the customer service was appalling; they could have cared less about my situation.

I asked to call the corporate office. The manager and acting manager looked at me in the face and spits out a number. I told her that my phone was dead where they made me pull up my email, and I needed to use the store phone. She looked at me as if I had four eyes. I begged for them to help me. They would do nothing, although they did, in fact, have the item in the store. They said all I could do was repurchase the item in the store, and wait three days for the return of my online order. I do not have $60 to pay twice. I explained to them that I had a tank full of gas, and enough money in my pocket to pay for gas to Kentucky and back home, and to buy my grandbabies birthday cake, and that I didn’t have $60 to buy the same item.

They basically just stood there and looked at me. I went to the customer service counter and asked to call the corporate office. They did not hesitate to take me to the phone, and then give me the number to dial. I live six miles from the Chastain Meadows location, and I will never return to that store. I realized that me as a person will not affect the overall dollar amount of income coming into the store, but I will tell everyone that I know how bad the service is at this location. They should have not sent my order to the other location, but I found the store, thanks to my friend. I picked up the car, and was on my way to see my grandson. My experience at the actual location that I picked up my order was great, experience at the Chastain Meadows, Kennesaw, GA location was horrible.

Steve

At this point, I was so disgusted with the service that I told them to forget it. I left the item plus a basket full of merchandise that I had intended to purchase and went to Kmart. The next morning, I called Walmart customer service in Bentonville. I was kept on hold for about 20 minutes and then hung up on. I called back and was kept on hold for about 15 minutes. When someone answered, I voiced my complaint and was told that it would be looked into. The whole experience was disgusting to say the least and I felt bad for all the people in line behind me that were held up. Walmart's TV commercial has a customer asking Walmart to match a competitor's price. She was saying that she did not have the competitor's add, to which the Walmart clerk says, "It is okay."

We had to pay the full price for the items that Walmart guarantees to match. We had to bear the embarrassment of being told 'no' at the register and being treated as if we are attempting to cheat them. We are simply going by Walmart's coupon and price match policy that is listed on the corporate website.

The damage was that when we brought my son’s fish home, his fish only lived for a week. It upsets me that Walmarts around the world are carrying live stock that they don’t care about. I think that Walmart should stop carrying them because it's not fair that they have to starve to death, eat themselves, and live in small cups. Walmart should just let the pet stores carry them. I just want fairness to all animals.

My first thought was of disbelief. Really, in this day and age? Who, I ask you, does not understand the dangers of cross contamination? E. Coli, anyone? As if it was not enough that my donut had been squished beyond recognition, completely inedible. Needless to say. I was far from happy, so I decided to call and complain. The phone rang and rang for a good two-three minutes. Really? When someone finally decided to do their job, she was rude, and when I asked to talk to a manager, I was put on hold for quite a while. It was so long in fact that I hung up to call again, only to have the same exact experience.

When I finally did speak to a manager, he was quite pleasant actually and offered when it was convenient for me to come in and refund the amount of the donut and then he surprised me and said that he'd also give me a $15 gift card for my trouble. I felt good actually. I was still a little disappointed about the donut, but I was ok.

Later that evening, I did go back to the store. When I got to customer service, the young girl behind the counter gave me anything but service. She gave me attitude, she gave me stress, but she definitely did not give me service! A manager was called and more waiting took place because my time is not important, and even though I am the customer, it is all about the employees' time and happiness. When the manager finally came, I told him the situation and then he informed me that he wasn't authorized to issue gift cards and another manager had to be called - more waiting.

When he finally arrived, he did get the card. Now, I am willing to admit that perhaps I was tired and irritated, and perhaps I misunderstood. With that being said, I would almost be willing to bet money that the girl behind the counter and the managers were laughing about the situation, and I am 99% sure that the girl said that she was going to write a book of scams. Then they all laughed about it. Now, as I said that I may be wrong, it's possible. Having said that, it doesn't really matter if she did or did not say anything of that sort because the appearance of impropriety is what matters.

I, being the customer, felt disrespected. I did nothing wrong, and I gave the store my patronage, spending my hard earned money only to have it ruined by the negligence of your employee. It was and is the manager's job to make the situation right. I was not asking for a favor, I was just expecting them to do their job and do it right. Honestly, at that point, I wanted to walk off and tell them they could keep their money and their attitude, but at that point, as I told my son who was with me through this whole ordeal, it was a matter of principle.

I was going to be compensated for the whole situation. I used every cent of the $15 card! There were two redeeming people that night and shamefully, I only know the name of the very kind cashier that checked us out after the whole thing was finally over. His name was Micheal and he was very pleasant, and in my opinion, he would make a far better manager than any of the ones I dealt with!

When they got back, I just told them that I wanted to buy the bike. I asked if she could help me take it to the front. In the front of the store, to the cash register, we went to buy the bike. One of the front end head cashiers did not approve me to buy the bike because it was priced wrong. So, I asked to speak to the store manager. A few long minutes passed and the manager came out and greeted me with a hand shake. The manager quoted, "Being that this is the right thing to do, I'm going to sell you the bike for the price that is on the bike." The manager said it's an early Christmas present. I said thanks.

I told them that I had a few other things to get. So, I asked if I could keep the bike up front to get them. He said yes. By the time I shopped for the other things I needed to get, I was about to check out at the register. The manager came out and said that they could not sell me the bike for the price that was on the bike and he had agreed to sell it for. It was due to the fact that he had me on camera changing the price tag. I asked him to show it to me. He refused to show it to me. I filed a complaint with Walmart's main office. They did nothing.

A couple of years gone by and I had been waiting to see the manager to ask him for an apology. On 8/28/2011, I've seen the manager Paul. I greeted him with respect. I helped him remember about what happened on that day, because it bothers me day to day knowing that he got away without doing the right thing. He remembered. So, I asked him for an apology. He insisted on not doing so. I said to him that the reason why he is not going to apologize is that he was a **, knowing that he knows deep down inside that he did me extremely wrong. I walked off because I had some shopping to do with my family. He gathered up all of his male associates to kick me and my family out the store like we really did something wrong. This manner needs to be handled in a different manor now that he is harassing my wife and kids, that they had to leave. In my eyes, I stood up to him this time and gave him a piece of my mind. He and his people kicked us out.

Honestly, I hate going to this Walmart, even though it's only 5 minutes away from my house. That is why I prefer to go all the way to the other side to your store in West Tampa area, store number 2106, because they know how to treat their customers right. This is the fourth incident that my family and I had with Walmart. The next complaint I will do is to report them to the news for discrimination and that will be this week. I'm just informing you, if nothing is done.

After I got it off, I had to call her back to find the right battery but then she wouldn't even finish by putting the battery in and closing it. She handed it all to me and said I would have to do it. I couldn't get the face back on, so I had all these pieces and an opened watch with no resolution and had to ask for a bag to put it in so I will not lose anything. Really, are you serious? What has happened to your customer service? Then, I went back to get another item I needed and still steamed about the watch. I asked the guy in electronics to call a manager for me.

Twenty minutes later, still no manager. Are you serious? I got my item, went back to jewelry where there was a manager. After informing her of the situation, basically, overall she took the employee's side saying she wouldn't have messed with it either if she was unsure she could do it. Then why are they working in jewelry? After all that, I went to wait in line for fifteen minutes because only two lines were open and no self-serve lines were open, but there were plenty of people walking around doing nothing. What is wrong with this picture? On top of that, your credit service is awful. I have quite a few credit cards I have applied with Walmart three times, to be denied. I am in there at least once a day.

I finally applied to Target for the first time and was approved, so maybe that is something telling me that it's time to take another avenue with buying my daily needs. Somewhere I am appreciated because obviously, it isn't at Walmart. The customer service at this location had started to get better but it has gotten worse again. I can pass an employee and say "hi, how are you" and if they respond at all, it's "umm hmm". They look at you like you're crazy for talking to them. I have never encountered so many rude employees in my life and I have worked in the public for over 20 years. This location is a disgrace. By the way, my watch is still in pieces in a ziploc bag!

I feel this is an error because both coupons were on same package. I also feel Walmart is always changing things so they do not have to match pricing and not carrying enough variety.

Very poor customer relations, especially considering the amount of money we spend in that store every month.

They have sold peaches, avocados, plums, squash, salad mixes and outdated bags of chips. This has to stop. There are older people that just can't afford this and people who are on a fixed income that have to use food stamps. This is wasteful and dangerous to people.

My fish, when still on the Walmart shelf, was lifeless and dull. He's white and red. When I set up his tank, he adjusted immediately and rather enjoys actually being fed and taken care of. The whiteness of his scales are more vibrant and the red on his gills and fins are actually more visible. But I certainly agree, if Walmart doesn't know anything about fishes or doesn't appoint anyone to the department who knows something about fishes, we shouldn't sell them.

I begged to go ahead and buy it anyways or have it put on hold until a manager with they key arrived (I was told that it would be at 7am). They refused to put it on hold for me and said strictly no rain checks. Well, I need one of these so bad that me, my husband and my child stayed up all night long so we could meet the management before anyone else got there. One other guy and us were there before management. When the management went to open the lockbox, they told us they were out of stock. They didn't have any and never did.

We knew that was a bold face lie because the stock boy AND night manager (Carmen) told us there were two. I know for a fact that the managers were holding them for themselves and it's not right. I had money in hand, they had two TouchPads. There is no reason why it should have come to this. It may seem like just a TouchPad to you but to me, it was a big break.

So now, I buy my products from them but go to Food Lion down the road to get my Deli items. When I stand there each time, there has been several costumers who walked out.

I took the time out of my day to rate our Walmart and the employee. Buying something else that I don't even need, nor can I afford, is horrible. I just want them to be aware that it's something about Walmart that really put a sour taste in my mouth.

They sent me two emails: a confirmation email and another email saying that my order is ready to be picked up. If they didn't have enough touchpad, why did they send me an email a few hours later asking me to pick it up? When I went to pick up my order, the store manager told me that he would order more touchpad and call me, but he never did. Was that a lie?

I am very unsatisfied with their service and I feel that I was discriminated. Walmart only refunded me $99 plus tax.

I am an ex army and also disabled. Joe also told me to come back on Monday to review a tape to prove that I was there and he also called me a liar. A person like this should not be an employee of this store! Thanks to Jorge and Jodi that in a very heavy rainstorm, on their lunch-hour, they accommodated me, and that's what I consider professional Walmart employees. I got the job done and received no more embarrassment or disrespect from Joe, who's an idiot. Please fire him.

The manager also had to explain to the cashier that you need to use the "pen" on the touch pad, no fingers for this one, the cashier didn't realize that. Plus this particular cashier also didn't add in the tax on my initial transaction which didn't go through. Bonnie rectified the situation by not charging me for the two prints, but no apology about the screw-ups. I was absolutely ticked! I will never be bothered with the Photolab there again, what an awful experience. I was suppose to be in and out of that store because I had something to do afterwards. Next time, check the kiosks for paper! How absolutely irresponsible and get someone properly trained to deal with all of these situations. I don't blame the cashier, it was the training given, honestly.

The management refuses to turn the air up and claim that you, the company, don't let them. So after the run-around with that I chose to go straight to the source. That's just for starters, my mother-in-law has bad allergies as well as bipolar and she has gave doctor's statement to management and they said okay it. Well she got sick and called in and took one sick day and one vacation day to cover the 2 days that she missed and everything was supposed to be okay until she came back two days later and they decided to write her up two times, now how fair is that?

Your website claims ethics is one of your main things, well explain to me why when you're scheduled to work 9am-5pm and they don't let you off until 5:20pm, that 20 minutes should be counted as over time right. Well then, why does London Walmart ask you to just take an extra 20 minutes lunch so that they don't have to pay overtime. And then when you do send somebody there, someone would alert them and they will turn the air up and make sure to put on this fake face to make them happy.

I have been shopping at Walmart my whole life, that's 21 years. I thought Walmart cares about the customers but yet you don't care about our families that work there. Why should I shop there? I am not trying to be a ** but I am a human and a loyal customer and so is my family. We go there at least 2 times a week. When I was pregnant not even 11 months ago, I walked from the front door and straight back and I was rushed to the hospital because it was too hot that I passed out. If that was just a short time, imagine how your employees must be feeling. Would you work in those conditions?

I just want Walmart to treat their customers as well as their employees fairly. I've tried to talk to management and called customer service and all I got was “I'll let them know” or “I'll see what I can do.” When it comes down to endangering your employees, when it starts affecting their health, it's not good. It's not that I am the only one feeling this, there's 34 of us and that's not counting the employees that work there. There was one lady employee that had heat stroke and an ambulance came and got her. Something's not right there and you can tell that. I am not working there, neither I am a manager at some corporation, but I'm human and so are you.

We all have our breaking point. My mother-in-law is now considering quitting Walmart because it's affecting her health so much, and to tell you the truth, I don't blame her. But in this economy. Everything is tight and she is the only one in her house that works, her husband is on social security. Their bills are already tight and it's not right that she have to quit her job just because some people in higher positions decides that their health does not matter.

I have personally took a thermometer into a Walmart, stayed there for 30 minutes and the thermometer read 92 degrees, that is working temperature. I don't even know if you read your own emails but you should as people count on you to do what is right. I don't know if I'll get a reply. If I do, I hope to get to speak to a real person and not just some computer who will tell me that “sorry, I will fix it.” Do something, it's supposed to be your job and you should be damn good. Being a CEO is great, just tell me where are you taking Walmart's future, to the sky or to the dogs?

I got one fish that had ick cured 3 weeks later. The second got sick and now the third is on its last leg. My other 2 goldfishes are just fine, I had them for 4 months.

I am spending a lot of money there each month and it would be nice to hear "have a nice day" or "thank you for shopping at Walmart". Plus, most household products they sell are cheaply made and of poor quality. It is a college town and geared to that.

I called the customer complaint line on July 23rd and again on July 28th, because I had never received a response. I was told that day that someone had tried to call but no one answered. This is my cell phone and I had no missed calls. I finally heard from someone from the store on July 31st. He informed me he would be sending me a gift card. Well, today is August 20th and I still have not received it. I work daily with the public for I am a nurse. If I promised you your medicine, would you like to wait 20 days? This is ridiculous! I will never go back to that Walmart. And I will consider not going back to any other one. I hope this is not the way the company treats all of its customers.

I have made a police report and will submit a consumer report complaint about this store - either on an inside employee or some scum bag who knows someone at the store. This event happened on 8/16/11 at the store; one purchase of $791.74 and another of $480.43 on 8/16/11.

I deal with stupidity on a regular basis because I work in a state prison, but this tops it all. I was upset at the fact that none of them were trying to be discreet and talk where customers could not hear them, especially my child. I know that writing this to you will probably do nothing other than curb my temper a little. If you want the pictures of the store, please email me.

Every place I've worked besides Walmart is grateful when you bring in a doctor's note. Either way, if she wasn't going to accept my doctor's note, then it was violating my medical and private rights for her to have asked to read it. She just wanted to see what was wrong with me for gossip later or some **. So, I could either not go to work and get fired but then be healthy when college starts back up in a couple weeks, or I could try to work and probably pass out from exhaustion. If you've ever experienced mono, you’ll know exactly what I mean. I chose my health and education over my job that’s why I quit. I can't wait to graduate college and send my real paycheck stubs to Edinboro's managerial ** ** to show them what a real professional job pays like.

This investigation involves thousands of dollars, but the Union Walmart can't even find a security officer, let alone put one on the phone.

This time, it was with the floor manager David and general manager Deidra. I opened a new account at my bank and had used more then one of my new checks. I was told that Walmart does not take counter checks. Okay and fine, but it was the way I was treated and judged.

First, the cashier took my check and stormed off saying that we are not going to take this counter check. She brought back David. He communicated with the cashier only and came back to the register and cancelled my sale without telling me what he was doing in front of the other customers in line without explaining to me what the hell he was doing. He took my bags off the roller and walked away with them. He embarrassed me in front of the other customers. He sent Deidra. She treated me with the same rudeness as the cashier and David.

I'm so tired of being mistreated by Walmart associates and the managers.

This occurred on Friday, the 5th of August 2011. The truth is, I only went in for an oil change (simple enough, right?), and when my service was finished, my driver's door wouldn't open from outside or in!

I quickly got upset, since it clearly worked properly before I arrived that day. I then, along with my boyfriend, went to get a manager. They came outside to help and even had a Walmart worker trying to fix it on the spot. That didn't work at all since something snapped internally when the associate locked my car door!

So then they called every tow truck in the area to come fix the issue. Nobody would come out to help saying it was an auto body job! One of the manager's, Chrissy, told me that an "in-house claim would be best". Since every option they or I could think of at the time was taken (which took over an hour), we finally filled out an insurance claim for me to fax an estimate when I got one.

The cops were even there so I could have proven documentation of the matter. The manager said the insurance would check the video tapes to show that it was working before we arrived. This provided me with real proof so I felt comfortable enough to leave the premises with that evidence in the store's camera.

That next day or so, I received a call from Walmart insurance, with a nice lady that was helpful, and told me where to fax the claim. I then went to a local place, got the estimate as directed and faxed it over. I then got a return call from a different person who originally contacted me (very rude man), who then explained that Walmart would not be fixing my door because it was normal wear and tear!

This is not like the customer service I expected from Walmart! I'm looking for any help in this matter that can be provided and hope I have made the right choice by contacting you.

I now have a Toshiba laptop that is having different issues. It is into the 1st year of the 2-year extended warranty through Walmart and, same thing, the website keeps dying and the phone service dies halfway through.

The store says I have to file through the website and/or by phone. I am about to file small claims. It is obvious they are taking people’s money with no intention of coming through on their promised plans.

The guard took me to my cashier and seemed very proud to make sure my cashier knew she was going to get written up for it, in front of me. The guard then instructed my cashier to ring up the other two sodas, she did as instructed, again in a pleasant and apologetic attitude. On my way out, a third time this time, before making it outside the guard called me back noticing the original number. I tried to explain to her in the first place and again, after embarrassing me again, rushed me over to pay for a third time. Again, making a big deal to point out a second time that my cashier has to be reported for the same instance when it was her instructions that caused it

I asked her again for a paper towel, telling her the belt needed to be cleaned. She actually "huffed" as she ripped off a couple towels. As I reached for them, she said, "It's only milk!" (I didn't care what it was--I don't appreciate my groceries getting sticky with some substance that may carry such germs as salmonella, etc.) She grabbed a bottle at the back of her cash register and spritzed one small streak of the liquid on one of the areas that needed cleaning. She then set the bottle back and I reached, took the bottle, sprayed all the areas where there was white droplets and other wet smears along the belt. I then set the bottle back where it was.

I paid for my items--there were 40 of them equaling $145.55. She gave me change for $160.00 and I started to leave. She reminded me that I'd left the damp paper towel and I needed to put it in the trash. I asked her if she had one beneath her counter and she told me "No!" I then took the paper towel and threw it in the trash can beneath the vacant register at my back.

I'd say that the young lady needs an attitude adjustment. She was clearly not agreeable to my needs, desires. I guess she felt I ought not want a clean belt on which to have my purchased items transported to check out.

My car was parked on your lot and while we were doing our shopping, there was a hit-and-run accident that occurred this past Sunday, 8/7/2011, around 7 or 7:30 that evening at your store. Never once did the lot security nor any manager from the store come out to at least show some courtesy or concern, to see if we were alright. We were never offered to come in (with the 100+ degree weather) to cool off, a glass of cold water, a paper towel to wipe the sweat from our face or anything. We stood out there on that "hot" lot until way past 11:30 or 12 am. Still, there were no show from your staff .

We went back in and requested for the manager. He/she never came up while we were inside nor outside the store.

While we were waiting and talking to my insurance company, requesting a wrecker to come out and pull my car, we called back in the store asking to please speak to the manager (or if a manager could come outside). I informed the person on the phone that my car had been involved in a hit-and-run accident. Guess what? Still holding the phone for a reply, no one ever came to the phone nor outside. Wow! Now, I am truly hot and more pissed off.

Mind you, while my car was getting slammed around and flying up in the air, me, my daughter, my grandson and my sister were all in your store patronizing and spending like crazy on over $60 in school supplies for my grandson and another $100-$125 on household toiletries. And this is the thank-you we get for patronizing where I thought was a safe and welcome place to shop.

I'm not sure if this is something worth writing the district manager about, but I am sure, that your store's "hospitality" sucks and I am appalled at our treatment. No concern, no cooling refreshment, not one paper towel, no interest in my issue at all. Nothing!

I am writing because I feel that no compassion was shown or rendered and felt that someone in higher management should know how their customers are being treated here in Memphis TN. Please advise that someone is in receipt of my letter.

When I spoke to the manager, they keep saying that they need help and when you talk to an associate, they say that it takes an hour just to move the product they have in the back because it is full and not on the shelves before they can receive the next truck.

I say stop receiving trucks and put out the product you have before it goes bad. If you would pay more than 7 per hour, you might get some help other than kids that just play around as I have seen at night when they are to be stocking. Or get help from other stores until you get the product on the shelves.

I want you to know that I was a manager at a large retail store and this would have never happened in my store. Get some help and stop playing around. You are causing me and others to shop at other stores and you are losing business. If you can't make your sales, it is because of this problem.

I hope that I don't have to find another way to get this store help. The customers should not have to pay for the problems the store is having. It cost me twice what it would because of the problem. Please, I am asking you for help with this store.

So we took the bikes down and took them to the front and the cashier scanned the bike and it came up 140 with tax, making it around 160$. I said wait a second, it said 99.97 back there. There must be some mistake and so one of the cashiers/helper went back to check the bike rack and I guess asked a manager what to do. He came back stating that whatever it rings up, it is what we have to pay.

I walked out in this case. I actually had firsthand experience when they should have given the bikes to me for what the price on the rack stated. It's like buying apple juice for $2 for a big bottle, so I got two and they rang up $4 for it. Granted it was apple juice and not a hundred dollar but I think the same principle applies

I hate cattleman Wal-Mart. I literally have a problem every time I go in there. It is just my luck it's the closest one near me so I either drive there and get ** or drive 15 miles and get **.

My son put the iPod in the waistband of his shorts when he was exercising, and humidity got into the iPod. It was determined that the iPod has water damage. It is not fixable, and it was not replaced. The information brochure says that the policy covers the following: breakdown/normal wear and tear, failure due to dust, heat humidity and failure manifested by power surges. I think humidity is the best listing for the problem I sent it in for. The person I spoke to said that it only pertains to laptops and cell phones. Nowhere can this information be found in the policy, nor did the person who sold the extended warranty informed be about it at the time of purchase.

What good is it to purchase this warranty if it does not cover the item you purchased it for? You need to be specific on the details of what is covered, and on what it is covered by. The same thing happened to the same iPod I am writing about within the first year. Apple had me send it to them, and they sent us another one; the one I sent was not repairable, so they sent a refurbished one. Does that tell you anything? Stop selling plans that you do not honor! This is ridiculous. I will never buy another electronic or any extended coverage plan from Wal-Mart again. Robin **

I now pay $1000 for an attorney, and their security company is trying to sue me for $200 dollars. I have every paper to prove I purchased the item, but they could care less. How can I protect myself, and not destroy my reputation? I spend thousands and thousands at Sams and Wal-Mart. I am extremely angry and upset. I can't go through to anyone to help me.

I advised her I did not pay any tax on a food stamp card. She insisted that on some food items I pay tax. I advised her this was a Federal law not something Walmart could do at their discretion. She was very rude and adament that Walmart could charge this separate tax.This tax is very nominal but,.75 cents adds up considering the amount of customers Walmart gets on a daily basis. This is very unethical of Walmart to do this.

I called the 800 numer because they had told child's mother gift card was locked and gave a numer to call. I called early this morning and they said I had to call local store and get a code from them.

I called local store (Tell City) and spoke to accouts manager and said it would take her and hour to check. She called me back in around an hour said it was unlocked and if I had any problem they could give me a new card. I told her I was on my way with grandkids to Jasper and needed to use card. She said that store should call her if there was any problem but it shows it was unlocked.

I had a return first some weedkiller that did not work. First thing they do is steal money out of my pocket. I had bought over a $155. and some odd cents the day I got the gift card. yes I lost receipt. I keep all receipts but I had lost this one. So they do me the favor of paying me less half of what I paid for it. Less than half. And it was probally closer to a third of the price. Mind you it is not on sell. They just stole my money. I needed to buy another but now I have much less than the price of what most weedkillers cost.

Next my dughter and grandkids are shopping and I join them. We are trying to get done so they can eat before their next appointment and I have to go to work. We get in check out line and the clerk can not get the card to work. The CSm comes over and I tell her the local store said if she had a problem to call acounts manager at tell city. She leaves us comes back later after making a call and says she has to call local store. DUH!! After waiting and waiting I tell my daughter to take kids to eat while I wait on the CSM.

After sometime her going back and forth finally she gets it to work. I then have 20 to eat load groceries and drive to kids appointment. Thanks Walmart for taking what little time and money a working widow has.

We start going back and forth about the way she spoke to me. By now I'm pretty upset so I ask for the manager, who was very apologetic and helpful. She herself, the manager, can't calm down the cashier or stop her from talking! She is still going on about how "no one is going to steal her joy," etc. It was the most unprofessional and unpleasant shopping experience that I've had. If Walmart cannot control their employees, what's the purpose of consumers shopping there to spend our hard earned money. I am extremely disappointed!

Let me explain. Staples had folders for $0.01 each advertised as a back to school special. The Wal-Marts in Columbus honoring the match it policy were allowing teachers to buy folders in bulk, that means 400-600 folders for $4.00-$6.00. I went in with my copy of the ad, counted out 600 folders or 2 for each student in my school. Checked out my order and paid for it. Then tried to check out the folders. The clerk was extremely rude, "I am not ringing all of those out, that would take me forever." Then, said "we do not honor Staples ads because they are not our competition". Then she went and got someone, who I believe posed as a manager, but was actually another clerk and her friend, who came and told me, in a loud and rude way, that they do not honor any ad within 40-50 miles.

I explained that it does not say that on the TV commercial. I also pointed out that Staples is less than 40 miles away. When I got home, I Googled the distance and there are actually three Staples 25 - 26 miles away and a couple more Staples 35 miles away. The so called manager, got really rude and told me that I was blocking the line, and said that the other customers were going to get mad at me. She then grabbed my cart, with my folders, and my already paid for bag of 4 packages of 6 juice juice drinks, and stormed away. I lost my drinks and did not get my folders. I never raised my voice or used any sort of foul language. I have been a large customer of Wal-Mart for years, including purchasing many supplies for the entire school as I am the principal, groceries and department store needs for my family, auto services, pharmacy and hair salon. I must admit that I was taken back by their mean attitude, personal attack and lack of professionalism. I believe at the very least Wal-Mart needs to make sure that their employees are consistent in the way they enforce their policies and how to treat their customers. Please realize that I have never complained about poor service, ever, at Wal-Mart or any where else. I decided to wait a week and see if I was still so upset about this before registering a complaint. However, I find that even after one week, I think it necessary to bring it to the attention of the appropriate people.

Note: I rated the overall experience as a 1 star because zero is not one of the available choices. However, 1 star is way too high so I think zero needs to be made available.

It just seem like something is wrong with it all time and I do take care of my stuff. I thought it would be a nice rider but it has turn in to a lemon. It should not cost 750.00. It should be free. So, I got a rider that is just sitting now. I would like to get hold of the company but there no way to find it. I called them and all I got was a run around. I think this company needs to make good on their weed eater one rider. I bought it on August 2010. Now, it is August 2011.

Problem is the sticker was folded and the bar code was slightly worn out but the number underneath were clearly visible. She refused to hand type in the numbers and said the ring could not be returned without the receipt. The policy states that a store credit is issued if no receipt is available. The manager even got nasty refusing to type in the numbers, saying they did not sell the ring though the sticker with the price and bar code clearly says Walmart on it!

This time I went inside, paid a cashier and she sends me to the greeter in the Garden center (telling me she has the key) who then sends me to another register inside the garden center where no one is attending the register.

I go back outside and tell the greeter that no one is there now. She comes inside and tries to find whoever has the key. I want you to know it is over 96 degrees and I am being sent inside, outside, inside and it is now about 25 minutes of nonsense.

When we found the person with the key, she tells me the greeter doesn't have the key because she cannot see very well.

I'm not a complainer, but boy do you have to get the Winder store straightened out. I dealt with a bunch of amateurs today. Walmart owes me.

My eggs were broken today and my bread was smashed. My groceries were thrown into my bags with no thought or care. Today is a Saturday and it stands to reason this would be their highest day for alcohol sales. This young man was not of legal age to ring my beverages. I had to wait, and wait and wait while the manager was over at the return counter chatting with 2 other employees. Finally she comes over to ring my drinks.

Repeatedly I see this happen at my local Walmart. Common sense says you do not put a young kid on the register on a high volume sales day for alcohol when they are not of legal age to sell it. This complaint comes on the heels of my Walmart repeatedly not having items I buy (or try to buy) in stock. As well as having the rudest deli I have ever tried to purchase from.

I have not purchased items from the Parkersburg, WV Walmart deli in over 2 years because of the poor service and attitude in this department. If you are moving to the Parkersburg area, I recommend you find another Walmart to shop at!

My computer stopped working and would not power up one day and I was very confused since it worked just fine a couple of hours before. I called the warranty people and they tried to help me over the phone, but it was determined that it needed repair so they sent me a box to send them my computer.

I sent it to them and did not hear anything from them. 3 weeks later, my computer comes back to me. I open the box and pull out my computer to find the repair notes stating they did not repair my computer due to liquid damage.

I called them 5 times and talked to 6 different people. I finally was able to talk to Eric, the supervisor of the warranty department for Walmart. I told him the issue and he told me that there was nothing he could do. I asked him how is it I send them my computer for a simple problem and they send it back missing a key and now has water damage.

I live in a very humid area so I bought the 2-year warranty that states it covers humidity. I told him that and he said but humidity is not liquid damage. I asked him what humidity was and he replied liquid. So I asked him how is it they can say I poured liquid on my computer. He said because it has liquid damage. I asked him how can you be sure humidity did not cause the liquid damage. He said they cannot, but that even though my warranty states it covers humidity, they were not going to repair it.

I then explained to him that my coverage also has accidental damage coverage. He told me I could not have that since I got my computer in February of 2010 and they did not start that until June 2010. I asked him then how is it that the pamphlet for accidental damage coverage was with my warranty booklet. He told me he did not know but that I could not have it, due to the fact that it was not available at that time.

I went in circles with this man for about 30 minutes about how the warranty covers humidity but they will not honor my warranty. He just kept telling me that I was not going to get my computer repaired since it had liquid damage and that even if it was from humidity, my warranty did not cover it. So I finally gave up arguing with him and told him goodbye and thanks for nothing, seeing as how they are refusing to honor my warranty.

I did eventually receive my order. Or did I? Inside the box I found packing paper and a slip. No books. How do you send a box with nothing in it? Do you have employees check the work of others? Where are the books now? Did a thieving worker make off with them?

So I called customer service, which was a pain. There was no number on the packing slip. I go to walmart.com. The only way to contact customer service through the site is by email. Eventually, I tried 1-800-WALMART (all on my own, no help from the site!). I have to go through several options to eventually get to an associate.

About the associate: she was polite enough. However, you can tell she was rigorously trained on what to do when customers do not receive items. Perhaps walmart.com should prevent the issues before irate people call. Immediately the employee asked if I would want them to re-ship the order (ha) or issue a refund. Of course I wanted a refund. She told me 2-5 days for me to see the funds. However, when I read the refund receipt (by email), it said 2 billing cycles (not days) until the credit is on the card.

I would like to buy these books ASAP through another store or website, however, I am low on funds. And since I won't receive my refund from Walmart for some time, well, I can just kiss that good-bye.

Not only have I dealt with this, but read about my experience from this past spring. I ordered a bulk order of 6 boxes of Sour Patch Kids candies for my sweetheart in May. I received Sweettarts. Sour Patch Kids box is yellow. Sweettart box is blue. I was nice about it. I sent an email to customer service about the mix-up. What do I find out? They do not accept returns on food products. Um, what?! It was only $7 or so, so just give me a refund. Disgusting. Walmart.com- you are disgusting.

Until Walmart recognizes that they inconvenience customers and do not try to actually help customers (free credits, coupons, replacement orders) , I will never order from them again!

On July 29, 2011, while waiting in line at customer service to exchange some items, a woman had her back to me and my children and was text messaging on her cell phone. She then went on to make very disturbing remarks about customers to fellow coworkers. She was commenting discriminatory factors of other customers such as race, weight and features.

I believe this goes well against Walmart's ethics promise. She then went on to describe a sexual encounter with (what became apparent to me) as one of the customer's love interests. Now, as it is obvious this girl is far behind on the maturity meter, I understand everyone has their issues but it must be kept out of the workplace.

I found this extremely unprofessional and, having my two young children with me hearing these things, this strongly disappointed me in Walmart's hiring standards. I've been a loyal Walmart customer since day 1 and this has definitely turned me off. This woman was working at customer service, had long black hair and her name tag read "Andrea".

After hearing these disturbing things, I almost turned around, left and exchanged my items at a later date, but I decided to stick it out. Andrea "helped" me, if you might call it that. Her attitude was utterly repulsive and she was reluctant to help me and exchange my items, although I had full and valid receipts. After hearing her opinions and comments on other customers, it made me wonder what she was going to say after I left.

My children have been repeating some of the vulgar things she had said in front of them and this disgusts me. After talking with some of my own coworkers, I have discovered that this woman's attitude is not favored by many. I decided if she's been getting away with such repulsive, embarrassing acts for this long, Walmart must know.

I expect Walmart to take immediate action on this individual. If I walk in to that store and see this person in there, it will result in my turning right back around and walking right back out those doors. My family nor myself never entering again.

Thank you for taking the time on my complaint. Having Walmart be a reliable and longstanding company, I trust that this will be dealt with immediately.

The gift cards promotional were 2 cards for 50.00 and one card for 100.00. The cards were to be sent to me.

We went to the store and bought lean cuisine meals that were on sale at Kroger. When I went to check out, I was charged full price. I told the checker that the meals were on sale at Kroger. I was told that Kroger was offering that price when you use their loyalty card. She refused to give them to me at the Kroger price. I did not buy the meals. I was so mad.

Today I saw another one of those "Match It" commercials. It specifically says they match any price even those with customer loyalty cards.... It is so frustrating!

Dana is only 4 1/2 months old, and this is just plain ridiculous. If she gets any worse or continues the way she has been all day, then we will have no other choice but to contact an attorney. And I am sure we will not have a problem getting one. I would appreciate a phone call, my cell number is **, and home is **. I would really rather resolve this matter without the use of an attorney, however, if need be, I will seek counsel.

Diana **

George Wylie of Walmart claims says the video shows me fall but the parking lot is pristine. He refused two request by me to see the video. I feel the video will show the plastic catching my foot and tripping me. I am shocked at the callous behavior of Walmart. Any other business or home owner would expect the insurance to pay the simple medical claims of a guest. Walmart has their own insurance and refuses to cover my claim. They are so large they do not care about a guy like me. Like most people who shop at Walmart I find it hard to make ends meet. I have no hope of paying these bills and will never believe Walmart is being fair to me, unless they pay these bills. I a sure they mistreat hundreds of shoppers every year.

When he finally got a hold of a real person and explained the situation he was told he was declined because of protecting the consumer since he had not cashed a check at that Wal*Mart before. ARE YOU KIDDING ME! YOU HAVE TO START SOMEWHERE DON'T YOU!! This company is a joke. Personally I think any business using this location is stupid!

It was so sad how they just took the woman’s purse and was laughing about it. I went in the store and made a complaint to someone up front and she acted like she really didn’t care either...

Emily asked what we needed I said a refund and the lady behind me said picking up photos. Emily said,"I have to finish the sitting first, it will be 30mins." rather abrupt with us. Now good thing Iive close by but what if I didn't or maybe I was in a hurry?....There are friendlier ways to mention things to people. So, I went to the Walmart Supervisor to be told that they couldn't help me because it isn't part of Walmart. Well, my receipt states very clearly WALMART Portrait Studio! The manager on duty was calm and very polite and explained but still to a customer if it says WALMART on it then it's connected! I would suggest removing the name from the receipts and anything else to link them together. So we left and decided to go back today. Well, here I go and Emily was there again and said it will be a few minutes (15 mins later..) I gave her my rejected photo and the receipt. She said she had to put the money back on to my debit card because that is how I paid originally. I said I wasn't sure if it was my card or my husbands but she thought either one would work. So, I gave her mine. It wouldn't let her put the amount refunded back on to my card. She said, Well maybe it does need to be the same card?" I then suggested, she just credit me the money back in cash. She said they couldn't do it that way and to come back with his card.

I still DO NOT have my refund for the passport and by the way when I got home I found the debit receipt and it was the same card she tried using! I am frustrated at the fact that a large corporate business can operate this way! AND I think due to the poor service I should also get the refund that I had to pay Harveys Studio for the retake - considering it was in question before whether or not it would be accepted.

I will not be dealing with the Walmart Portrait Studios again! Where obviously customer service is not on the top of their list!

I finally go out in the lawn and garden to see if they could help but nope, they just paged again but still nothing. I don't know why they could not have come and helped us. There was a man and woman at the checkout! Like how many does it take to check someone out? They were sitting down as well. We are still waiting after about 45 minutes. We should have left but I don't want to drive 35 miles for nothing. I had to go back to the lawn and garden again and this time I ask could we get the fish ourselves but she didn’t answer me though. She just said “You still haven't been helped?” and she tried to get the guy to go help us but he acted as though he didn’t hear her, and paged for help for us once more.

I went out back to the tanks and waited again. Still got no help after about an hour of search and our 3 year old is getting fussy! I decided to go and try it myself and when I got the codes written on the bag and one cup of water poured in, Donna comes out screaming at me, “Sir, you’re not supposed to be doing that!” I asked her what else I was supposed to do and she was very hateful and rude to me!

I will never buy fish from this Walmart again! My fish are doing good but there needs to be a check on this. There was one tank that was full of fish and I would have liked to have had some but there were a bunch that was dead and they were feeding off of it! I made sure the tank I picked from had no dead decaying bone fish in them! This is cruelty to wildlife and a waste of money to the people that buy from those tanks that were like that!

Matt **

I asked Mr. ** for his pen, which he originally gave, and a cashier unrelated to the situation printed out a strip of blank receipt paper at which time I wrote down Kurt's name, read the store manager (Eron **) off of the board above the cash register, and demanded the name of the district manager which Kurt gave, but refused to give a good phone number other than 800-Walmart. As manager Kurt was making it increasingly difficult for me to obtain the manager information I requested, I was become more agitated. At that time, Kurt ** physically attempted to grab the pen out of my hands unsuccessfully as I was writing. When he could not get the pen, he then attempted physically to take away my piece of register paper which was laying on the black belt of a check out lane while I was writing on it, also unsuccessfully. What I originally asked for was an apology from "Leigha" for her sarcastic comment and cynical tone. Now I am filing a legal claim against Walmart, Walmart #4336, Kurt **, Co-Manager, and Eron **, Store Manager for two counts of tort battery for his physical contact with my person.