Wal-Mart Reviews

I bought a $180 Emerson DVD/VHS deck and it quit on me and they wouldn't even exchange it without a receipt, which I lost. One day I asked the jewelry clerk if she knew what kind of battery my Timex Iron Man watch used. She said nope and walked away. This is one of the most common and popular watches they sell.

Then I went to electronics to look for the new Bob Seger CD. It was playing on the video screen but I couldn't find it. A lady clerk walked past me many times and gave me dirty looks but never once asked if she could help. She wasn't doing anything else.

I then went to deli to get some sliced meat. The female employee there was extremely rude. They normally ask how you want it sliced but she didn't bother this time and just sliced it and practically threw it at me without saying a word and then walked away.

I tried to buy a toy racecar for my grandson for Christmas. I could not find anyone that would help me put the box in the cart. When I did finally get it in the cart, the basket wheels would not roll properly and the cart kept pulling to the right. I had to maneuver up and down many aisltes, because during shopping hours there were huge piles of boxes in the aisles blocking the way to the cashiers area.

Finally I get to the cashier and she wanted me to turn the cart around in the checkout line so she could scan the box. The cart didn't roll properly, I could not maneuver the box by myself well. She asked me to move the box three times, when all she had to do was come out from behind the counter and scan it. She was too lazy to walk 2 or 3 steps to scan the box. I was so frustrated by the time I got out of the store, I felt like I would never return to Wal Mart again.

Some of your policies regarding the purchase of the item I bought was ridiculous. I live alone, so I had no one available to help me with this item. I asked if I could pay for it and then return in a short while with someone else to pick it up. I was told I could not do this, if I bought the item I had to take it with me right then. This is ridiculous for a person in my situation and I'm sure many more.

You do nothing to help your Senior shoppers. I'm sure a lot of Seniors shop at Wal Mart because they are on fixed incomes, but as far as I'm concerned, I'd be happy to pay a little more to get some customer assistance.

I saw several motorized carts but my mother is not able to drive that. I have been to several locations that only have 2 wheelchairs in them here in the Dallas metroplex. Please have someone look into this. The elderly and the handicapped need to be accommodated just like everyone else.

What resulted was the fact that my mother had no assistance in getting around in the store. Therefore she was unable to spend her money there. If we are causing your company to prosper financially surely you can make it a little easier for us to do it.

I informed her she was showing signs of handicapped discriminaton and she brused me off and said to see one of the ladies in the red vests if I had a problem. I then proceeded to do just that and was immediately assisted with getting my Mother to the restroom with no questions asked.

I don't want a major issue made out of this. I just think that Wal Mart needs to be made aware of this and that an employee like this can possibly get them into bigger trouble or charged fines. This is like telling a blind person they can't bring their guide dog into a business. Maybe they need to review with their employees the rights that a handicapped person has and how to show a little empathy.

When they realized I was fixing to cause a disturbance they gave me a new battery,so I thought. I took the new battery home but it would not crank my mower either.I felt bad because I thought they may have been right and I did have a starter problem.

I took my lawn mower to my local repair shop to have them repair the starter. You can imagine how angry I became when They called to say the only thing they could find wrong with my mower was it had a bad battery. Wal-mart gave me another bad battery hoping it would last until the warrenty ran out.

I'm Fixing to become their worse headache.

Wal-Mart (#3493) - **** Dr., Martinez, CA 94553

To whom it may concern,

I am writing to you today because I am very upset about the way the Wal-Mart here in Pittsburg, CA handled the sale of the Nintendo WII. I had inquired about the sale of the WII on Monday 12/04/06. The associate in the electronics department informed us that they would not have any systems until Wednesday (12/06/06). She stated that there would be a limited number and the manager would pass out coupons for the limited number at 7a.m. for the store opening at 9a.m. The Wednesday we arrived at the store at 5:50a.m. There was one other person in line ahead of us. Around 6:15a.m. when the line started getting long, the manager came out and asked what we were waiting for. I told him, To the purchase of the WII.? He told us they were already given out. He stated that some people were lined up at midnight and they gave out the coupons around 4a.m. Everyone in line was so upset and in disbelieve, we all stayed in line until around 6:45am. Extremely upset, I decided to get into my car and drive to the Martinez, CA Wal-Mart.

Going as fast as I could, I arrived at the Martinez store a little before 7 a.m. There was a line formed already but the manager came out and informed us that the coupons for the WII would be not be handed out at 8 a.m. At 7:45 a.m. the manager came back out and let us know that there were 14 units. So everyone knew the first 14 people would receive units. Although I was upset with not getting a unit at Martinez I am more upset with the way management in Pittsburg handled it. If the associates informed people that the coupons would be hand out at 7am then it should have been handed out at 7 a.m. It's really not fair to the customer to say one thing and do something completely different. The coupons were handed out 3 hours before they were suppose to be. How could we know that they'd hand out coupons sooner, if no one informed us? Everyone in line was told the same inform about ticket at 7 a.m. If people arrived earlier then us they should have understood they were going to have to wait until 7 a.m. to get their coupon, just like on Black Friday.

I honestly think the manager and/or associates gave those coupons to people they knew. If people were waiting at 12 a.m., how did they decide on the 4 a.m. handout, why didn't they wait 3 more hours to give out coupons at the right time and why were we questioned about why we were waiting outside. There was no sign that coupons were already given out, nothing to tell all the people who were informed at the 7 a.m. handout that they were already given out. It doesn't make sense. From the way the Martinez store handled the arrangements, there most have been some sort of protocol. That protocol exhibited at that store seems to coincide with the information we were informed about originally.

I am at least happy that the Martinez store followed procedure and at least 14 true customers received the units. There was no question that the first 14 people waiting in line received the coupons. Everyone saw the coupons being issued out at the assigned time. What is upsetting is I waste my time thinking at Pittsburg store and I could have gotten a system in Martinez. When I arrived at 7 a.m. I was only 35 in line (we all started counting when they announced there was only 14). If I arrived at 5:50 a.m., I am sure I would have been one of the first 14 people. I truly hope that others are writing about Pittsburgs lack of professionalism and fairness. I (like others in the line, I'm sure) work an 8-5pm job and sacrificed getting up extra early and waiting in the cold weather to try to get this gift for family. It's just really disturbing how certain stores feel they can treat customers and other follow rules in order to be fair. Can you please inform me of the protocol for distribution of limited items such as the Nintendo WII during the holiday season?

Sincerely,

Kenya

They said I ordered this, and so I had to pay for it. I put it all on the counter and told them I would not pay that much for each photo. I also questioned how the other 22 pictures could be blank if they were taken in the same place? I feel they damaged my film and then tried to make me pay for it so it wouldn't show up against them.

These were all pictures of a trip I just got back from, of my 4 yr old granddaughter that I only see 2 times a year. This was very heartbreaking to me to loose all of these memories because of 1 careless person at Wal-mart. When I told me story to people I know, I was told of others who had the same thing happen to them. Also while I was standing in line, a man ahead of me was at the counter for refunds because none of his pictures turned out either. They took our memories away, and nothing can replace them!

Feeling deflated I did a web search on Dumar International to see if there was an alternate phone number and I found an article posted by WTOC 11 Savannah News. A gentleman in Savannah had similar problems with his daughter's Cinderella car but after charging his for several hours the wiring started to smoke. I immediately unplugged my daughter's car.

The article went on to say that he spent 3 months trying to deal with Dumar and only after the local news station got involved was anything resolved. I decided to call back to Wal-Mart and speak with the customer service manager and I explained that I was unable to reach Dumar and I told her about the news article. After a lengthy holding time she returned to the phone to inform me that her manager said they could not help me. I believe that if they are going to sell a product out of their store then they should back it up especially when you cannot reach the manufacturer. I am only 55 days outside of Wal-Mart's 90 day return policy and I have my reciept but they refuse to help solve my problem.

They would not honor the ad. I feel like this was fraud because they advertised a product at $10 and then tried to charge consumers $27.77.

They contacted her via a walki-talki. I waited 20 minutes for her to come to the service desk. She said she had not been notified of the problem. I advised her that she had been paged multiple times in the past 45 minutes. She said she was working in an area where she couldn't hear any of the pages. Although she said she would have someone check into it, her attitude & demeanor told me differently. All that was needed to save these poor living creatures was to add a few drops of a dechlorinator to their water. They all died needlessly. Walmart needs to make a decision. If they choose to sell pets, they need to make sure they are willing to accept the responsibility that goes along with it.

Every fish in their store died needlessly and they lost a loyal customer.

It's been an economical problem for me and an inconvenience. I don't understand how the world's largest retailer can't put enough pressure on their suppliers to get something fixed.

This is the only time I have since I go to work. In your policy I have 90 days to return with a receipt. The manager suddenly scream at me asking for the manual. When I asked to speak to somebody higher, Maisha said with her loud voice Iam the manager can't you see? (showing her sticker on her shirt) and nobody is higher than me. Operator 2957 pulled her to the room to calm her down. She doesn't have the right to scream at her customer or to anybody. I told the lady helping me that I need the phone number to the corporate, she was trying to hush me and told me that she already talked to her.

Just for the missing manual she gave me a hard time. I was so upset, my whole body was shaking because of how I was treated by the manager.

There is a need for WalMart to instruct their employees as to what the copyright laws actually are or at least instruct their employees how to talk to a customer when a customer is being declined the use of one of Walmart's services because of Walmart's policy. The entire situation could have been handled more competent. Either one of them could have relayed Walmart's policy in a more diplomatic manner.

No service, No care, poor response after reporting the problem....

¸

Upon checking the glass globe, I discovered that the glass was actually thinner than a standard light bulb. I tried to return it to Walmart and they said that they would not accept the gum ball machine. I was told that I should contact the manufactuerer. I tried but they were out of business; some foreign fly by night operation.

The problem should be self evident. This gum ball machine is not for children, or adults, of any age. Anthing that has glass that thin should not be used in a childs toy.

Since this had nothing to do with returning my sweater, I asked to see the manager. I asked the manager what me having a bad check had to do with returning a product that didn't fit me. As it was they were going to put it on a gift card...and the sweater was only $13.00. The manager told me I oculd pay for the check and then I could return my sweater...and I told him I wasn't trying to write a check...that I only wanted to either return the sweater or exchange it for one that fitted me, but he said he could do neither for me. This is awful of Walmart. They do so many things now that are awful! They treat you like you're an awful person.

As a result I am stuck with a sweater that I can't even wear. It's just not right. I should have been able to at least exchange it for something that fit me.

I asked him what in the world was going on. He said that I wasn't allowed to make copies because they looked like copyrighted material. I explained to him that I hired my sister-in-law, a professional photographer to take pictures at my home and that I had the negatives and rights to them. I told him to give me back my photos and give me a release form to sign and he got really close and whispered in my ear-- He said, I can have you thrown out of here. I told him to get away from me.

Right then another woman came up to him and asked him for assistance. I started packing up my photos when he turned around and shouted at me and told me that he was going to throw me out of HIS store. Luckily by this time my husband had showed up and asked him what the deal was. He told my husband that I had called him a name? I was extremely upset because he purposly said this loud enough in front of a crowd of people to try to make me look bad. I in a loud voice let him know that that was NOT true and that he threatened to throw me out of the store.

I then asked to speak with a manger. He let me know that HE was a manager (I already knew this). I then asked him to speak with the store manager and he refused. I firmly let him know that if he didn't call the manager I would do find her myself. He asked me why and I let him know that he was not handling the situation in an adult manner (he seemed VERY young, late teens possibly early 20's). Another worker in the store came back to let me know that the manager would not be in for another hour.

None

I explained they were personal photos and there was no professional photographer to get a release from. They told me without the release, I couldn't have them. Next I went to customer service to see what they could do about this. They got an assistant manager who still would not give me the photos and when I asked how to get my money back (since this was paid for on line) did not do anything to give me satisfaction. For the first time in my life , I left a store calling them crooks to their faces. I certainly do not appreciate being called a thief by the employees. No one else was asked to produce such a document in order to get their pictures while I was there.

I am attempting to get my order cancelled through the company website so I will not be charged.

Some of the people put their shopping carts between them and the people behind them. I asked a couple of people if they could move the carts out of the way. They said " no way " The Walmart staff saw this and did nothing to stop it. By this time there were at least 100 people gathered around in a circle of these 40 laptops. One Walmart employee came up at 4:55 and said he was going to take off the black plastic. As soon as he started to rip it off all of the people behind me rushed forward. There was a shopping cart right in front of me. It left me nowhere to go.

I was knocked to the ground and people stepped on me. I was also afraid that I was in real trouble. One of the young boys that were ahead of me helped me up. I could not believe what had happened. I have gone out shopping on black friday before and had never ever been touched let alone knocked to the ground. There was no security in this department to stop this from happening. There was one employee to handle 100 people. I did fill out an accident report at customer service. My back hurt and my neck also was sore. I was terribly upset and traumatized.

When I filled out the accident report a manager told me that they were not at fault because other customers had hurt me and not them. I asked if they ever heard of crowd control and they again said there was no other way to do it. I am 62 years old and have never been treated so poorly-- not one employee asked if I was alright or needed to sit down. They acted as if the black friday shoppers were disgusting to them.

As the store finally opened, people who were waiting in their cars just waltzed right in like there was no line. Managers from Walmart just sat there doing nothing. Me being the very changed (reformed) person that I am now was good by not saying or doing anything. They should have said something though. After getting everyone their gifts, I finished at the jewelry desk to get Mom her jewelry. The total bill came to almost $400. I paid by check, so they had to get it approved by a manager.

25 minutes later and a lot of aggravation Pam comes over, looks at me and says this ID isn't you. I asked her if she was kidding? She said no! I said I have a military id do you want to see that? She said yes. She STILL didn't believe me!!!!!! I will never shop there again!

A very nice employee tried to help me find it. He asked his supervisor, who very nastily stated that they didn't have any, hadn't had any and probably wouldn't have any. He was extremely rude. I asked why the big ad in their circular then and he said Wal-Mart does it all the time and there aren't any rain checks.

When the doors opened it was a stampede and people were smashed at the doors. Once in the store it was no better. Fights broke out in the electronics department and employees were yelling for police and store managers over the intercom.

Advertised toys were not available. I asked for the advertised game "Dream Life" and was told by the toy department manager that the game never came in and it was store police not to issue rain checks.

The duel DVD portable players were nowhere to be found as well. You could not get any answers from anyone in the store where they were or if they had them.

Damages: When a store advertises items I think it is their responsibility to have to goods offered. In Wal-Mart's case they did not and made no effort to fix the problem.

There was confusion, heated arguments, and lots of pushing and shoving. When a manager stated that there were only 25 units available, this created further anger, frustration, pushing and shoving. As customers were helped, the crowd was socked in with no safe exit. I made it an effort to move aside to make way for serviced customers to exit, only to be pushed further back. I was the first one to be told all computers were sold out. Then the manager selected the four customers who pushed, shoved and verbally screamed at other customers to be the last ones to receive the laptops.

Recently I was terminated over a manager sexually harassing me. I have registered complaints with the store, the ethics department, and the home office. This has done no good. The store I left is customer oriented at the expense of the associates, they are paid below adequate wages, they are continually forced to work overtime only to have to cut it the next day or by the end of the week. Every other week you here of one department or another that has been cut back in hours yet again. We hire all kinds of cashiers there because we feel that customer satisfaction is key to a vital business. Alas do not ask for us to hire stockers or more associates to put back up the millions upon millions of dollars in stock that we sell, in our store alone, every week. These are not key associates so long as the customer can purchase the products we do have in a timely manner so we don't have to discomfort you in any way.

All I can say is when you go home from a walmart remember that store 2049 cares deeply about your business, and when you see a haggard associate who is working for minimum wage or is opening up after closing the night before you just tell them to open a register when you get ready to leave so they can take your money and smile and then take an exedrin to alliviate their headache.

Thank you:

Other e mails have gone unanswered. Please answer this one.

Anyway back to my problem with Wal-Mart. I entered all the required data plus my photo files into their lab computer, then I was prompted by the computer to select either agree or disagree button after reading through their policy which included copyright protection instructions. So I naturally picked agree because they were my pictures. Then I went back an hour later to receive the harshest treatment and humiliation from Wal-Mart employees.

First their clerk accused me of copying professional photos, their dept. manager refused to give me my pictures, and then their assistant store manager kicked me out of the store. I'm so frustrated I think that maybe knitting might be a better hobby for me! The reason for deciding to take pictures to Wal-Mart for printing is because of their cheap prices and fairly good quality.

A nice man and his son did stop to help. He was a mechanic but needed a coat hanger to open my door. His son went inside Walmart and explained the situation. They would not let him have one. So the man said, "You take my son with you and I will stay with your daughter." You see my buggy of groceries was half in and half out of my car -- my frozen items melting. I went to the Security manager and explained what happened and the fact my daughter was out there in the dark with a stranger we just met. He wouldn't even go out there to my daughter!

The only thing he said was, "We don't know if you are trying to get into your car or steal that car." I told him IF I wanted to steal a car it would not be a 92 Ford Taurus. There are a lot better cars out there to steal. Besides my car info is in it if he could just get me a coat hanger I would show him my ID. He told me to call a locksmith. DAH! My purse with all my money is locked up. I didn't have change for the phone! Then he told me "Maybe" customer service would call. I went to customer service and explained my situation. STILL no coat hanger! But he did call a locksmith.

The woman standing there, an employee in the Toy department, told me to go to my daughter she would see to it that the locksmith got called. Then all of a sudden she showed up at the car with me and said she would stay until the locksmith got there, that we didn't need to be alone in the parking lot. She took her own lunch and stayed with us. So much for the security! Walmart did not care that my daughter could have been in danger! The security, nobody. Except the nice toy department worker!

I did not have more coupons than items and there was about a $60.00 balance left on the order, so the coupons did not exceed the value of my groceries. Neither of us had seen this error before. She did not know what to do, so called a front-end manager. This manager made her re-ring the whole order. We got the same error message again, but after a different number of coupons. The manager voided the order and rang it again herself. Same problem, after yet another different number of coupons.

The manager said, "I know you have all these products and you do not have too many coupons, but I don't know what to do, so you just won't be able to use your coupons on this order." I have now been getting rung out for almost an HOUR. Not standing waiting my turn, mind you. An hour AFTER the cashier began to ring me out. I said why don't I just pay you and then you have the service desk give me the money for the coupons the register won't take? The manager said they had to go through this register.

I know this is not true because I have taken coupons to the service desk before that I forgot to give the cashier, and gotten my money. I finally broke the order up into 4 orders, had them ring it up, gave them the exact same coupons and it all went through fine. This took me over an hour to get done.

We decided to take John up on this, so we went to www.walmart.com and bought three Pearl Jam cuts for 88 cents each, after listening to snippets of each. The transaction itself was straightforward and downloading the tunes was easy enough. We did have to go through an authentication process before playing them in Windows Media Player but that also went smoothly.

So I asked the clerk what time they sold out, and she informed me 6:15. I also asked if there were as many of the $30.00 DVD players as the $90.00 one,when the sale began at 6:00. The clerk said they had about twice as many of the more expensive ones because they were" a better quality". So this is when I got pretty mad. I then decided I should go check out the Lite Bright Cube to see if I could get one of those. They too were all sold out. Now mind you, this is now about 6:40, forty minutes after the six hour sale had begun. So I started to ask myself, is there a shortage of DVD players and Lite Brights. HUMMMMMM I doubt it.

So now I will get to my complaint. Walmart purposely ordered a very inadequate amount of the items that were "eye-catching" in their ads. Why? Because they could draw people in ,and maybe they would buy the more expensive items, that Walmart made sure they had lots of. I forgot to say that they had a display model left and I asked if I could get a rain check. See i would think since Walmart obviously screwed up on their ordering, they would love to redeem themselves by offering rain checks. I know why they are not, because they want people to buy the other models that are in the store today. Well I walked out of there without spending any of the money I had in my pocket. My husband and I usually spend around $2000.00 on Christmas presents for our family. I can guarantee that Walmart won't see one dime of it.

People are looking at us and I stated to her you do not need to treat me like a criminal. Then she walked over by her podium like she was going to summon another person but instead she looked at me and yelled, "you can go -- I didn't do anything to you" and as I was leaving she was still yelling at me.

Walmart had a lot of accessories for the old style tanks but nothing for the new ones. I felt as though Walmart was taking advantage of people by selling outdated and useless products because the tanks had to be replaced anyway. When I asked the salesperson about it, he didn't understand what I was asking for -- a new style regulator and hose. The dept. manager was called to see if he knew where the product was and he said, "Everything we have is on the wall so I don't know" and then he walked away. I did NOT purchase the new tanks from Walmart because I had to go to another store anyway to get what I needed to make them work.

I then quickly took the top of the bag with my left hand so I could look to see what was burning my hand. I saw the palm of my hand was covered in grease. At about the same time I felt a burning sensation on my leg from two drops that landed there. I then put the bag back where I took it from, and proceeded to attempt to explain to the man behind the Deli counter that I was burned and the bag had leaked and at the same time held up my hand so he could see it was covered with grease.

I raised my voice a little and said that grease came pouring out of the bag. He frowned and I told him again; as he acted like he didn't comprehend what I was saying and again showed him my grease covered hand. He said that it was impossible, that the bags don't leak. I showed him my hand again and told him exactly what happened. He asked if I was badly hurt and if I wanted to see a manager. I said I didn't know how bad I was hurt and that I guessed I wouldn't want to talk to the manager.

He then said he didn't know how that could have happened, and by this time I was getting a little upset with him. I asked him for something to wipe my hand with and he gave me a sheet of pink toweling. I wiped my hand and told him I thought I'd like to see a manager after all. My hand was burning and so I asked him if he could get me some ice. He gave me the ice in another pink toweling and called for the manager. The manager must have been awful busy. They announced him to the Deli, but it seemed forever before he got there.

When he arrived I explained it all to him showing him my hand my leg the grease that also landed on my top and my shorts as well as the grease on the top of two mini salads in frount of where you get the chicken out of and the counter and floor. These were drops but the total amout of grease from it all was ample. He said he was sorry - I told him I wanted the bags changed so that this wouldn't happen again, and pointed out that it could have been a child instead of me. I told him I didn't want this ever to happen again to anyone, and that I wanted some assurance that something would be done. He said he doubted if the corporation would change the bag over just one person being burned. This did upset me and I said, you mean more people have to be burned before anything can be done about it! He said he was sorry he didn't mean it that way and he said he thought it could possibly a problem right there with the workers not draining the grease properly.

I told him I wanted to be contacted and it proven to me that the employees had been warned to properly drain the chicken and assurance that it would be done.I also told him that I loved shopping there - did in fact do most of my shopping of all kinds at Walmart. I love the way the chicken tastes but that some day some Mom was going to say to her child,"Oh, grab one of those bags of chicken for me" And the kid will,and the kid will get burt! I also told him how the juices do leak out of the containers that hold the rotisserie chicken too and than Walmart should rectify that.

The straps were no longer on the box but I was assured that everything was OK. I took the box and came straight home. Sunday afternoon I starting trying to put the trampoline together and it worked OK until I needed 96 more springs. There was a whole box of springs missing from my set. I called the store in Tupelo Sunday afternoon and the customer service person said I could come pick up springs so I could complete my assembly.

Monday afternoon after I got off work I drove to Tupelo. Keep in mind that the drive is about 30 miles from where I live. When I got there I went to sporting goods and was told there were no more trampolines and I was out of luck. They did try to call several stores with no luck in finding a trampoline.

I think this is a little misleading when they roll back their prices. I think they should only use those signs for the exact same product. The product I am questioning is called Body Essence - Tea Tree Oil Body Wash. The original size was 35 fl. oz. for approximately $3.99 The UPC is 031477912466. The "roll back" item is 28 fl.oz. for $3.49. The UPC on the "roll back" item is 031477912480.

We think this is deceptive advertising, but we'd like to think that it's an oversight. We'd be interested in hearing about similar instances.

The photo wasn't professional! The back didn't say professional nor did it say copyright! She was the coolest person I've ever met. I talked to the store manager. He was afraid of her! He talked to Donna over the phone and he was only standing a few feet away from her. She was just downright rude. It was the poorest customer service ever. I suggested to the store manager to send Donna to a customer service training course and he agreed with me. Then why is she working there?

The store manager was getting upset as well as myself. At this point, I was crying. She just felt like treating me like dirt for the fun of it. I felt like a little piece of dirt on the ground. What an experience. I own my own business and if my employee ever treated a customer like that they would be let go! I train my employees in customer service. Wal-Mart is supposed be be "SATISFACTION GUARANTEED."

I promise, I will never set another foot in Wal-Mart because it is an unpleasant experience with their employees. You should have a mystery shopper approach Donna, the photo manager, in Renfrew. She is not cut out for retail!

Well Christmas came and went and today I went to Walmart to see if the ring was in. I was told by a clerk named Becky, after she spoke to the manager of jewelry, that the ring had been lost. She asked me if they could reorder it. I told her my Christmas has already been ruined and got my refund.

The following Monday, I returned to the Wal-MArt and asked for the pictures. I was again told that the pictures were not done. I told the clerk that I had driven 180 miles to get the pictures only because we were told they would be done. She rather smugly circled the phone number on my receipt and stated that I should have called first.

I was outraged. I did not make a scene in the store, but I believe that if Wal-MArt is going to advertise a "one-hour photo" it should be able to develop film faster than 3 days. As it stands now, someone is going to have to travel another 180 miles one way to get the film. I have usually enjoyed shopping at Wal-Mart, but this experience is making BIG K look pretty good.

She received a broken left arm, a sprained right wrist and 3 stitches in her chin. On August 13, I returned this bike to Wal-Mart and they gave us a new bike. They said that once the bike leaves their store, they are not responsible for accidents, even if they assembled the bike.

Today, I returned to that same store and out on their sidewalk was this same bike for sale at a reduced price. They had put in a new bolt but the cover to the hole is still missing, there is a hole in the seat and the handle bar grips are damaged so I know this is the same bike I returned.

Who is responsible for the injuries my daughter recieved? And how can they put that bike out for sale when the crank threads are stripped? If Wal-Mart, who assembled the bike, is not responsible, then Mongoose has to be. Rose R said that the crank comes already on the bike and they don't put that part together.

Gary should retain an aggressive personal injury lawyer to go after Wal-Mart for his daughter's medical bills and her pain and suffering. If the bike was defective Wal-Mart and the manufacturer are liable.

Also, Gary should check our Recalls section. There have been several recalls of bicycles variously described as BMX and Mongoose that might match the one he purchased. If Wal-Mart is selling recalled bicycles, they are on thin ice indeed.

On 12/5/99 the police came to my house at 1:00 am and woke me up to tell me they had a car pulled over down the street, with 4 people in it and was I missing a packet of checks. When I looked, the answer was yes.

They asked me to come to the corner and indentify the checks and people. Well, to make a long story short, they had my checks and I then found out at that time they had written some at Wal-Mart for $230 worth of items with no form of ID.

I feel this is clearly negligent on the part of Wal-Mart. I know for a fact that I have been there and wrote checks and I was never asked for a driver's licence or California ID.

On the same night the checks cleared the bank and took all my children's Christmas money. If I had known the checks were missing I would have told the police on the original report. Now my children don't have a Christmas.

If Wal-Mart would have done their job and required ID this would have never happen. I feel the least they can do is send me a gift certificate for the amount of money since they got paid. The bank is not even sure if they can reimburse me.