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Wal-Mart Reviews

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About Wal-Mart

Walmart Auto Care Center offers automotive maintenance services within Walmart locations. Its services include oil changes, tire installation, battery testing and replacement, and multipoint inspections. This integration allows customers to address vehicle maintenance needs while shopping for everyday items.

Visit www.walmart.com
Pros
  • Affordable prices on many products
  • Wide variety of items available
  • Frequent promotions and discounts
Cons
  • Inconsistent customer service quality
  • Long wait times at checkout
  • Frequent stock availability issues

Wal-Mart Reviews

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    Page 21 Reviews 2777 - 2927

    Reviewed June 28, 2017

    Love the outdoor rug I purchased from Better Homes and Gardens. The only problem I have it has lots of white in it so I am cleaning it constantly. I paid 88 dollars and I have to clean it every day??? I just don't understand why would they make an outdoor rug that has a lot of white in it!!! Have been looking for something else to match it but having a very hard time. I feel like I should purchase another rug. That way I always have a spare when I cannot get this one clean... just got done cleaning it. This is how I would love for it to stay but we know that is not going to happen??? I feel like some spots I'm wearing holes in it.

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    Customer ServiceStaff

    Reviewed June 26, 2017

    Walmart never backs their product. They do not take care of their customers. Their bathrooms are horrible. They have no respect for the customer. They just want to get their paycheck and get out. Corporate office and managers are the same they do not care about the customer at all as long as they get their numbers and their scores. They put broken items back on the shelf, sell them and then will not take them back. I hate Walmart. I will make sure that every chance I get that I give a negative review on a Walmart store customer service or a manager. Britney at corporate is the greatest inconsiderate person I have ever talked to on the phone. I wish Walmart would just go under. They sell junk and treat people like crap. Close your doors Walmart.

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    Staff

    Reviewed June 26, 2017

    I went to my local Walmart to purchase 6 items. There were only three regular registers opened and they were closing most of the self checkout lanes. It is very difficult for me to stand in a long checkout lane and they no longer have express lanes. Evidently they close the self checkouts at 9 p.m. and it was around 8:55 p.m. when I went to the self checkout.

    I found one checkout lane opened and proceeded to pay for my items. I inserted my debit card and suddenly a Walmart employee swooped over and started pushing buttons on the self checkout machine and reached for my debit card. I asked her what she was doing and she replied she was helping me. I never asked for her help. What she did was cancel the debit option and hit the credit option instead I guess so I wouldn't have to take the three seconds it takes to put in my PIN.

    This particular card cannot be run as credit because it is a Social Security Debit card. I have this because I am totally disabled. I'd also recently had a procedure on one of my shoulders due to a torn rotator cuff. She pushed me away from the register, slapped my arm away when I tried to keep her away from my debit card, and attempted to take my card out of the machine. When I reached out to keep her away from my card she slapped my arm away again. Of course the card was rejected because again, it is strictly a debit card and cannot be run as a credit card. She mentioned it was time for her to go home. It was 9 p.m. and she was closing all of the self checkouts. I had to yell for her to leave me alone.

    First of all she scared me. About 20 years ago I was robbed and beaten in a store parking lot so I'm very nervous around people that I don't know who are attempting to get my debit card and think nothing of slapping my arm away from a checkout machine. I'm also disabled due to MS, spinal stenosis, and I am currently getting over shoulder surgery on my right arm. Fortunately she shoved and slapped my left arm and I was able to protect my injured right arm. I finally yelled at her to leave me alone. I had never asked for her help and wanted her to get away from me. She did back up. I finished paying for my purchases, and left.

    I was humiliate by her actions and also shocked I was being treated this way. I called the third shift manager later and from the conversation I believe he already knew about the incident. Another employee had been standing there watching the entire episode. They did not ask my name nor a description of the employee which leads me to believe it had already been reported. The manager was very apologetic and very nice. I'm still upset because I don't really think anything will be done. I won't visit this Walmart again until I'm assured she is no longer employed at that facility. I've never had anything like this happen to me before and I'm still shocked and upset over the situation.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 26, 2017

    I cringe when I have to go there but there are no other big stores within 10 miles of my home. But as I had to go to Perris anyway... Horrible, horrible experience. No one answers the call buttons! The liquor is all locked up but after waiting 15 minutes I gave up and went on with my shopping. Went to get some fish from the pet dept and call button does not work there either.

    Another 10 minutes waiting for no one to show up. Then walking around the department in a widening circle finally saw a clerk in Automotive that said he was too busy with a current customer to call someone for me. I sent my kid to hunt someone down for the fish and I went on shopping. She showed up 20 minutes later with the fish, saying she had to send a friend to corner/trap a clerk to get the fish for her.

    I finished my shopping and went to checkout. Then found out the fish clerk did not put a charge code or quantity on the fish bag creating many groans from the people behind me in the 20< item line. Clerk called over the manager and he said there were 40 fish in the bag. I said, "Looked more like 30 to me, and definitely not 40." He insisted it was 40. I told him "take them back, I don't want them." Final straw: as I got to my car and was looking at my receipt I notice a $2.92 charge for a single can of GV AIR COTFR 007874203453. I did not buy a single can of the air freshener. I bought a double package, and that double package was line item charged right on the next item. The register had scanned the double package barcode and the single price bar code on the same package.

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    Customer ServiceStaff

    Reviewed June 23, 2017

    9/10 ordered cans were severely dented — I order in BULK, so it takes quite a long time to go through all my canned food. I also order enough to stay prepped for any sort of emergencies. Anyone who stores canned foods will tell you that dented cans must be avoided, period. A pristine can will last far beyond its expiration date, but a dented can can not be expected to last up to that date.

    I'm a very busy person. I order online to avoid unnecessary trips. When I do have to make a trip, I most certainly DO NOT accept severely dented cans. The fact that nearly every single can was dented in this order, yet the box itself was in perfect condition, leads me to believe that this is Walmart's way of getting rid of the cans that EVERY OTHER CONSUMER REJECTED, and rightfully so.

    I called their Customer Support and they refused to compensate me for my trouble. They advised that I should take the cans to the nearest store to have them replaced. Now I understand that this is the correct course of action, but this does nothing to alleviate the trouble I've gone through, and will have to go through in order to deal with this. I now have to haul 50 lbs of dented cans to the nearest Walmart, stand in line at the perpetually understaffed return counter and explain to them that the person on the phone told me to bring them to the store and have them replaced. I will then have to go pick out the replacement cans (all of different flavors/varieties) and return to the checkout, then take those back to my house.

    Need I remind you that I ordered them online to AVOID having to go the store in the first place. After arguing with them on the phone for over a half hour and put on hold numerous times, I finally gave up. I know I'm just one customer, but I will NEVER be ordering food from Walmart online again, and I hope that my experience at least will serve to demonstrate to both the company, and other consumers that this is not an acceptable practice.

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    Staff

    Reviewed June 23, 2017

    I had items including beer in my cart (which that of the cashier told me the problem was) a patron behind me and his child had touched my cart shopping and because of this I could not buy Items because a child touched the cart and there was alcohol in it!! WHAT KIND OF ** IS THIS??? I am 45 yrs old and in the State of CA I can buy Beer but in Walmart "** you sir a child touched your cart!" I AM SO MAD (PRO TARGET AND ** WALMART). I am now joining the alliance to burn Walmart!! They are hurting their employees and pissing off their customers! I so wish I had this on Video to show!!

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    Customer ServiceStaff

    Reviewed June 22, 2017

    I ordered a set of trailer lights to be picked up. The email said it was in stock and would be ready to be picked up that evening. The evening came and went and no email to be picked up. I contacted Walmart and after checking the order they said orders were backed up and it would be ready later that day. Well that evening came and went too so I contacted Walmart again and they checked and said to contact the store. I shouldn’t have to contact the store if they have problems getting the orders out. That should be their problem. May if they contacted them they would have to find out what we have to deal with, stupid people. Well after contacting the store the manager said they were out of stock and to cancel the order. I was in the store two days ago and they had plenty on the shelf so Walmart employees lie. I ask that everyone get items online if they have to but don’t go into a Walmart again. I learned my lesson.

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    Punctuality & Speed

    Reviewed June 21, 2017

    A woman named Keri ** claimed to be the store manager for Wal-Mart in Hesperia, CA. She actually is just a department associate, hourly employee at Victorville, CA Wal-Mart. I intend to have her fired for saying ** on social media. Won't ever shop at Wal-Mart again. She is an at will employee. And can be fired for coming in a minute late.

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    Reviewed June 20, 2017

    Anybody please do not order Wal-Mart online. Because when you order online they always ship to you too long and always ship wrong item and you spend a lot of time to contact them and you cannot return item. I will say Wal-Mart suck.

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    Customer ServiceStaff

    Reviewed June 19, 2017

    Walmart uses third party distributors. I ordered an item, it shipped to a post office 30 miles away from my house then was returned and now the third party doesn't answer their phone. It goes straight to voicemail so it must be a real legitimate business right? The Walmart customer service was horrible the third party customer that Walmart is contracted with is non existent and guess what? Still no refund or the item that I ordered and paid for. The woman from the Walmart customer service even had the gull to start telling me "The next time you order from walmart.com try to..." That's where I cut her off. I told her to save her breath because I will never order from them again. Guess that's why Amazon is so popular.

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    Reviewed June 19, 2017

    July 2016, I purchased the 4 piece patio furniture set, from WalMart. The set contains a love seat, 2 chairs and table (rust/orange color). After the summer season, we brought the set inside, to prevent weather damage. This Spring we brought the set out, and you could tell there was discoloration, from the weather. A couple of weeks ago, the cushions started to rip. We now have a huge rip in our couch, in which we won't be able to use anymore. I called WalMart, and they suggested me calling BHG. I logged in to BHG, and they suggested calling WalMart. It's a shame I spent $600 for a patio set to last me a half of a season. I'm more than frustrated! I would hope someone would contact me to make this right...

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    Customer ServicePriceStaff

    Reviewed June 17, 2017

    Recently, I placed a small order to Walmart's on-line grocery website for the first time. Note, that I have also utilized other grocery stores' curbside service in the past. While placing the order and notification e-mails went smoothly, the balance of the experience was an utter nightmare. The customer only receives an estimated total price of their order online. At the time of pick up, the customer does not receive a paper print-out or even a paper receipt. So basically, you do not really know how much you paid until you get home and the systems send you a final receipt.

    At the time of pick up, 1 item was unavailable which was not an issue. However, when I received the final total e-mail receipt, I discovered that they overcharged me for 5 packages of poultry. Instead of charging the price right on the package, they charged an estimated price based on weight which shows on the website. Immediately, I contacted customer service which only provided a scripted canned apology and a $10.00 gift card. Really, seriously? That was not acceptable.

    Then I contacted the assistant manager in the On-line grocery department and spent 1/2 hour explaining the discrepancy to him. He also lied and tried to convince me that the on-line prices were more expensive. Wrong! After informing him that if the issue was not resolved satisfactorily, I would contact my credit card company, depute the matter and have an investigation done as to their business practices. He then also apologized profusely and offered a $20.00 gift card. Not a solution. Finally he offered an immediate cash refund.

    Walmart it is perfectly understandable that mistakes will happen, however, lying to a customer how the system works is not acceptable. This is my first and last shopping experience with Walmart. I strongly advise anyone who has a monetary dispute with this company to just contact your credit card company and file a dispute.

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    Customer ServicePriceStaff

    Reviewed June 17, 2017

    I recently moving in to my new apartment and decide to order few item with Walmart. My apartment is very small and I have a small car convertible so that couldn't really pick up or return any item, So that is why the reason order online and make life easy. But First I was decide to be sure to have my item and not lose it because I don't know yet my new place people and delivery, so my first order was order online and pick up at the store. Tv stand and bookcase. Those are big and heavy stuff. We bring it to the apartment and find out they give to us the wrong item. TV stand are fine, look good and good quality. Bookcase isn't book case but big desk, outside box say bookcase, inside box said Desk. I have to find help again to do that. So we need to bring it back to Walmart and do a refund. Just a waste of the time but mistake happened. I keep order Walmart for their good quality, but not very good as customer service!!!

    Order again the bookcase, delivery to my apartment office. Thank God, it's there. It look good. Same day I place ONE order of outdoor set table and chair. I only put my credit card number 1 time. Saw on my bank account 2 same amount, I just thought, well it's pending, sometime it's a mistake, they will change it after. Few days after My ordered was lost and delivery to the wrong apartment. 302 instead of 147 but my order was no address mistake on the system. Called UPS they tell me they delivery to 302 because. The paper write down to them 302??? How? UPS fault or Walmart personal fault, I just waste 2 days to call and find out. Still fine, I live on the luxury apartment so people there are really nice and not a thieves!

    Called #302, he bring me 2 box??? Well I only order 1, why 2??? I let the office apartment keep 1 for me why I check the order. Find down that Walmart charged me 2 time and place 2 difference order at the same time. I find my dad to help me to bring to Walmart customer service, they said they couldn't take it back. Calling online customer service to find out, wait 15 min and got hang up on, call again next day 15 min and got again hang up on. Called again and I tell them that is my last time calling, and I try to be nice and patient because that is the fault of the person who was on the phone with me, but their system online is really mess up and suck, and no security!!! How could be possible to put 1 time credit card online and money was taken out twice??? Should I call my bank to block the transaction, I could do that but that isn't correct way to do, so I just want them to know about that and taking care of them system online order.

    Got the email from Walmart said that I have to payed for shipping back to them and restocking fee. Or be nice and keep the item and they give me $10 back. LOL that's such a nice offer!!! I wasting my time to find help to bring it back to Walmart, and be on the phone for 3 time about 1h total, wasting time to called UPS and my neighborhood and payed for sometime I do not need to have it in at my small little patio. And got $10 discount. WAOOO. Thank for that generosity! LIKE I was force to buy 2 togged $10 discount when I only need ONE BAD Experience! I don't care about their discount or about how much it cost. I do care about 1 put my credit card number one the payment system that is not security! Never order online with Walmart again. Just a waste of the time when you choice order online to save you time.

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    Reviewed June 16, 2017

    Visited this store on June 16, 2017 and was appalled at the lack of care of the pet fish. The tanks were absolutely filthy and the fish themselves looked sick; one poor goldfish in particular sat upside down in a corner of the tank, apparently unable to swim and clearly dying. If Walmart is unable to care for these fish before they're sold to consumers, then they should not sell them at all. My family and I will not be returning to this Walmart until the fish receive better care or they stop selling them altogether.

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    Reviewed June 16, 2017

    I bought a bike from Wal-Mart for my 8-year-old boy 5 days ago. The bike was not abused and was stored in a dry, safe garage since we purchased it. After a few times on the bike the hand brakes unexpectedly stopped working and my boy rolled straight out into middle of the street. He finally stopped the bike by dragging his little feet on the pavement. Watching this happen can best be described as a parent's nightmare. Thank God, my son was safe but it left me asking questions about how something like this happens. How does Wal-Mart qualify its suppliers? Does Wal-Mart ensure their manufacturers are following strict quality and performance criteria before accepting substandard and potentially dangerous products? How many other families are at risk? Whatever the case, all I can do is warn consumers that the bike I purchased at Wal-Mart put my child at risk and this mistake will never be repeated.

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    Price

    Reviewed June 13, 2017

    I am here in South Florida (Pembroke Pines). A friend wired me some money a week ago thru the Wal-Mart to Wal-Mart money transfer system from Detroit, MI. Usually it takes 10 minutes and you can go pick up your funds from a Wal-Mart. Well last Thursday June 8, 2017 I was wired me some money, I went into local Wal-Mart by my house to pick up the money and the lady informed me that their money transfer system was down but should be back up within an hour. After an hour I come back and their system is still down. So I come back the next day and their system is still down and I'm told all the systems in the area are down.

    It's been almost a week and the Wal-Mart money system is still down, this is some BS!! I will never use Wal-Mart for any money transfer service. They are a billion dollar company and this makes no sense. They are not going to give me the interest they are making off the money they are holding. If I really need that money I would be up ** creek . I spoke with an associate at the store and she says this has happen before. DO NOT USE WAL-MART TO WAL-MART MONEY TRANSFER SERVICE. STICK WITH WESTERN UNION OR SOME OTHER REPUTABLE COMPANY.

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    Customer ServiceStaff

    Reviewed June 13, 2017

    Walmart refused to give me my money back after a documented natural disaster. In the aftermath of Hurricane Matthew, I ordered nine wicker boxes from Walmart to store things in upon returning to my flooded home. The renovation took much longer than expected. Moving five times and rebuilding was a tremendous hardship. When we finally got home and discovered the boxes did not fit the allotted space, Walmart refused to grant a credit as we were past 90 days. I drove them to the store where the most senior manager said he had no authority to make an exception.

    I called customer service and explained our circumstances and was told he could do nothing. Amazon very graciously accepted a rug back under the same circumstances. I have $100 worth of baskets I cannot use and many other online options for shopping with stellar customer service for the consumer. I choose to patronize people who value my business. I will purposely avoid Walmart in the future. Selling is easy but good customer service defines the integrity of a company.

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    Customer ServicePrice

    Reviewed June 13, 2017

    I have been a Walmart customer since 2011 making many purchases both in store and online. On 6-12-17 I purchased an item I needed before Father's Day from Walmart online, later while checking my email I saw the order was successful and then the next email said that the order was canceled because they couldn't verify the very same information they have had on file for the last six years. I went back to Walmart.com and verified all my information then called Walmart customer service and I was told everything was correct and that I could now reorder the item.

    With that assurance from Walmart I ordered the product again and then the same exact thing happened again. The order was accepted again then canceled again. I went through the same steps calling Walmart customer service, re-verified everything and was given the same explanation and give the same reassurances and I was told I could now reorder the item yet again and again the order was accepted and then canceled.

    To make a very long all day story short this happened 10 times. 10 orders 10 cancellations 10 account holds 10 confirmations 10 phone calls on and on and on. I asked for and was denied a $50 gift card for all of my trouble because Walmart said it would make their cost go up. I got nothing and Walmart has 10 separate holds on my account funds that will take weeks to straighten out.

    They finally put a $10 gift card in my account without telling me. I think they did that so they could say that the issues were resolved but the issues remain. I will not be using the Walmart $10 gift card because I will not shopping at Walmart anymore as I have absolutely lost all confidence in Walmart's products, services and customer service. Thank you for nothing Walmart.

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    Customer ServiceStaff

    Reviewed June 12, 2017

    I placed a small order to pick up today at my local Walmart (Tilton NH). Every item was in stock but the order was split to pick up 2 items today and 3 (or 4) items tomorrow. Why? I know I could pick them myself; the reason I ordered online is because I don't have the money to buy at store - I used my PayPal credit for the order.

    This is not the first time and in fact I placed 2 orders a month or two ago 2 days apart where (1) it would not let me select my local store for the second order and (2) I had to make 3 trips to a store 12 miles away as well as 3 trips to my local store over one week before I had the complete orders! (My local store is 1 mile away.) The one time I called CS about this the rep had limited English and had no idea what I was talking about. If I didn't have to use PayPal to pay I wouldn't have resorted to using this option again.

    Updated 06/12/2017 - Re my review posted a few minutes ago about a stock order being split into 2 pickups over 2 days - just received email that 2 (out of 6) items ready today (Monday) (aluminum foil & pipe cleaners). 1 item (aluminum foil) ready tomorrow and last 3 items (2 coffee & hd aluminum foil) now not ready until Wednesday. So now I'm supposed to make 3 trips to Walmart to pick up these basic items!

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    Reviewed June 12, 2017

    I bought a "Fresh" Spinach: packet from Walmart (Address: 11181 Lee Hwy Fairfax, VA 22030). I did not even open the packet and I could see a living moth moving around inside the packet. I have the photos and videos of it as well.

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    Reviewed June 11, 2017

    TracFone pre-paid cellphones will not activate. Spent time with the associate and TracFone and the phones will not operate. Attempted to discuss with Manager so the item would be taken off shelves. They are still there. Stay away from WalMart electronics.

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    Staff

    Reviewed June 11, 2017

    My sister was stopped twice by loss prevention agents at the Palmyra Maine Walmart. First time she wasn't actually stopped but the police showed up at her house. They said she stole a wallet. She asked the police officer if they watched the camera. They stated NO. So the officer goes back to Walmart and watches the video and come to find out, a customer dropped her wallet and an employee found it but never gave it back. So that's the first set of false implications. The second time she actually got stopped after spending over $200 and accused of trying to steal flower seed packs that were in her cart lying against a plant. The cashier was too lazy to make sure she rang everything up. So the loss prevention agent said stopped her and said he watched her put the seeds in the cart???

    Ok, so why are you harassing her for the second time? The employee makes a lazy mistake and the customer now has to pay for it. To me it looks as though the agent was friends with the employee that stole the wallet in the first encounter and now has it out for my sister. As soon as this second one is taken care of, she will be filing harassment charges as well as defamation charges. I'm not even going to get into them following me around the store every time I go there.

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    Customer Service

    Reviewed June 10, 2017

    When I asked them if they had an item in stock they said they were going to check. Had me on hold for two minutes. Asked the name of the item. Kept me on hold for 10 minutes and then hung up on me. This is to warn people not to call customer service for Walmart.

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    Customer Service

    Reviewed June 8, 2017

    I received my order today and as a result of how it was package, one of the bags of Epsom Salts broke, because of the heavy weight of another item in the package and I had Epsom salt everywhere. I called customer service and it started off ok, they refunded me the purchase price, but then expected me to pay the Shipping Fee!! After I explained it was damaged due to the neglect of how the package was packed, I shouldn't have to pay these fees. They finally came back and waived the shipping fee, but then when I went online to reorder the product, it wanted me to pay another $5.00 for a handling fee?? Are you kidding me - I again call Customer Service and was told I would have to pay it because my order didn't exceed $25. I was then told to add more to my order to get it us to $25!!!

    I'm astounded a "Customer Service Supervisor" would even suggest such a thing. I spent over that with my original order and shouldn't have to pay to replace an item that got damaged as a result of them not packing the order correctly. I'm not sure where their Customer Service department is located, but I found the 3 different individuals I spoke to very difficult to understand and one guy spoke so quickly, that I had to ask him to slow down and to speak clearer, because I couldn't understand anything he was saying. Therefore, I will no longer use nor recommend using their online shopping to anyone.

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    Customer ServicePrice

    Reviewed June 8, 2017

    I have ordered online - bike rack Order #** from Wal-Mart on 31st May 2017. While I was waiting my order I got an email on 5th June 2017 that order is canceled as "Customer changed mind". I got another email from marketplace vendor that we are out of stock for this order so can not ship this order. I checked. The same product was available on the site but at much higher price. When I contact Wal-Mart they said we can't do anything as this was the marketplace order from deals only. I feel like I am cheated because I trusted Wal-Mart site.

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    Reviewed June 7, 2017

    I recently purchased 2 trailer tires and wheels, normally I go to Discount Tire or Big O, I have two trucks and 2 trailers. I noticed my trailer tires were losing about 15 lbs. of air pressure in a week so I aired them up and again. Today I stopped at the Wal-Mart in Anthem, AZ. where I bought them, and I was informed there was nothing they could do for me, not even repair them! No warranty, no fix! You are S.O.L.! Not even check the valve stem to see if it was loose! I aired tires up and left. Lesson learned when buying tires: always ask about warranty! From now on I take all of my business elsewhere, including clothing, groceries, what ever else. I average about 5 to 600.00 a month there, but not anymore! My account may be accessed thru my phone number to verify my purchase.

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    Customer ServiceStaff

    Reviewed June 7, 2017

    I am disabled and on oxygen 24/7. Thought that Walmart's ship-to-home would be ideal for someone like me, so I ordered my items online to be shipped to my home on June 1. Walmart took the money out of my account on June 2, saying that delivery would be June 3. On June 3 they told me delivery would be June 6. When it still wasn't here June 7 I called them and they said it had been damaged in transit and returned to them, and the order had been cancelled!!! I asked why I hadn't been notified and was informed it was "an oversight" on their part. The young lady on the phone took my info, placed my order again (assuring me I would not be charged again - I hope not! ), and my items would be here June 9. Now I get an email this morning that I will not get my items until June 13!! You won't keep my business this way Walmart!

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    Sales & MarketingPrice

    Reviewed June 7, 2017

    I purchased "School of Sardines" Catnip Sardines 50 ct. They sent me ONE Catnip Sardine and told me that it was a typo and they would NOT send the other 49 for the price advertised. When did one sardine become a SCHOOL of Sardines? You cannot believe what they advertise and I would definitely purchase my products elsewhere or someplace more honest.

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    Customer ServiceStaff

    Reviewed June 6, 2017

    Walmart sent me a gift card for a food item that was no good (because someone sliced it with the box cutter when opening the box). When I tried to activate the card it was no good because Walmart had deactivated the card. After being transferred from one person to another for over an hour I gave up. Why send a refund that is no good? They do not care about customer service. If I could give no stars I would.

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    Customer ServicePrice

    Reviewed June 4, 2017

    Wal-Mart.com had Baby Alive Super Snacks Snackin listed $2.99 out of stock. I left my email. My 9 yr old was told I would get this for her. Next I get email stating in stock BUT the price was now $59.99.

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    Staff

    Reviewed June 4, 2017

    I'm so sick of being followed in the store because of my color. It first started when a old ** lady seen me pick up a clothing that I wanted and she looked at me and shooked her head and told me to put it down. Then every time I go to the dressing room I sit there and count my clothing in their face and they snatch it right out my hand to count it again and again going in to make sure and again coming out to make sure it's still there. Every time they say it's store policy, but why not do it to the other two ** women who had the same amount as me. So it's y'all policy to only follow and make sure the ** people don't steal. I graduated with ** honors and +4.0 GPA. I won a $100 gift card, but I don't feel safe when I go there, so I sold to my ** friend. To make sure I had a witness, my friend went in and picked up the same thing and had no problem. I believe y'all are a great store but y'all employees are wrong and racists.

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    Customer ServicePriceStaff

    Reviewed June 3, 2017

    I tried purchasing Pampers brand diapers that were on sale. An associate called me that day and told me that they were out of stock. I said that was fine, I was willing to wait a week until they had them in. This morning the same associate called me again to inform me that there had been a "pricing error" on their website and that I needed to cancel my order in order to be refunded. When I called their corporate number they claimed that this sort of thing happens a lot. Why bother having a website to order from if you can't even get the prices right. Needless to say, I will NEVER order from Walmart.com again and I don't think I will be patronizing their stores anytime soon.

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    Reviewed May 31, 2017

    I recently ordered a large amount of items from Walmart.com. Upon arrival, I found that almost all my purchased items were stuffed in one giant box, which was about 30 inches long, 24 inches wide, and 20 inches deep. It held over a dozen items, and weighed about 40-45 pounds. This box was insufficiently taped, and as soon as it was brought to my door, the bottom broke, sending the contents all over my porch. In the past, I have received packages that were also insufficiently taped, but never to this extent. I wish that when people pack items, they would pay more attention to how much they put in and how little tape they put on such a heavy box. If something like this occurs again in the future, I will no longer be shopping at Walmart online.

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    Customer ServiceStaff

    Reviewed May 31, 2017

    I ordered a Ozark tent and it broke on the first set up and needed a part to fix it. I contacted Ozark Tents who never answer their phone and you get voice mail. They also don't return your call for days but when they do you can't get back in touch to order the part. I called Walmart several times and then called corporate that never got back to me and today I spent 2 hours on the phone wasting my time to only have Amy a escalation person who was 0 help and did nothing to help return it or find a part to fix it. I will never order anything from Walmart again based on this experience and poor ignorant customer service representatives.

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    Customer ServiceStaff

    Reviewed May 30, 2017

    Walmart employees never show you where to find the product you're looking for when you ask where to find something. They need to really work with their employees to provide good customer service. They need some work.

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    Reviewed May 28, 2017

    In Jan. I had taken an item back to Wal-Mart that was still in the box with no issues. The person at the counter offered me a gift card that would have the money on it, I said, "Okay." Never accept these gift cards because they will not give you cash back unless there is less than $10 left on the card. It seems to me that this is illegal that they are basically forcing you to spend your money at Wal-Mart. It's my money not Wal-Marts.

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    Reviewed May 28, 2017

    Yesterday I bought training panties for my grandbaby. When I opened the pkg to put on her I noticed dark stains then the second pair too and the third. Come on when has Walmart put used panties on the shelves? So upsetting. Don't think I will shop at a Walmart again.

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    Reviewed May 28, 2017

    Every other time I go to buy items at Wal-Mart, I get overcharged at the register for at least one or two items. If you ask me, I think this is done on purpose in order for Wal-Mart to increase their revenue. There should be a federal probe into this behavior. I will not shop there anymore. This has happened to me several times.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 25, 2017

    Two days ago I got kicked out from Walmart yesterday morning as I was checking out. The lady insisted they had 'pictures of my boyfriend and I' but wouldn't go into detail other than, "You need to leave and never come back." She was POSITIVE it was me, even though I told her I am certain she had to be confusing me for someone else and would like to see this said evidence of whatever it is I had 'done' as I calmly died inside. She refused. I left, tail between my legs while everyone watched me look and feel like a complete fool.

    Called the manager, finally got it squared away an hour or so later and of course... I was completely mistaken for someone else! Ahhh. Total embarrassment and frustration. Oh but wait, they offered me a $50 gift certificate to remedy the situation for the lovely experience I went through. Cool and thanks, mistakes happen, but I've been going there since they've opened and this lady had been my cashier many times so the thought of being confused for someone else blew my mind.

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    Customer ServicePunctuality & SpeedStaffReliability

    Reviewed May 23, 2017

    I fell at Wal-Mart back in January at Walmart front walkway while it was cold, snowing and icy. They had absolutely no ice melt or salt down that day in the main walkway in the front. I had parked in the very front to let my 80 year old mother out to return a vacuum so she wouldn't have to walk through the snowy parking lot and fall with the vacuum.

    When we got inside, she realized she didn't have her receipt so I went back out to the car to get it and when I went to come back in, fell right in front behind their planter box. Of course I got up and was hurting pretty bad and hobbled back in their store and reported it to management what had happened in which they filled out an incident report and the manager there joked about how "I don't think we even have any salt!" Wow. Really?? Wal-Mart doesn't have salt?? Especially, none out on the main walkway in January in the bad weather. I ended up having to go in and get xrays and met with a doctor and he verified my ankle was broken.

    I missed a week of work which we all know that means a loss of income. Wal-Mart started a "claim incident report" with their claim adjuster. All I was asking them was to pay for the couple of medical expenses from falling and the week of work I missed. The adjuster called back today and said that they determined that they weren't reliable for any thing since they have no control of the weather. LOL. Really??? Like any one does! But they did have control of keeping their main walkway safe by keeping ice melt down.

    So I will be moving forward with my attorney that I have already contacted. I think it's so nuts that they are a multi billion dollar company that can't even be fair enough to pay out for medical costs from not being responsible enough to put salt down. How hard is that?? And taking the risk of paying out thousands of dollars from a law suit rather than paying such a small amount for a couple of medical expenses. Wal-Mart has given the word GREEDY a new meaning. I have never liked them.

    I hardly ever went in their stores anyways after I had read the big article in how inhumane the food company was with animals where Wal-Mart purchases their meat (not to mention is such TERRIBLE quality). I only went in once in a while if it was late and nothing else was open. At this point, I will NEVER support a Wal-Mart store again. After reading all the bad reviews on them, and I mean there are thousands! It's obvious because they are so big, they can treat their customers however they want and losing one more customer means absolutely nothing to them. They are scumbags that will someday get their day and it Won't be a good day! There is always someone else out there. Bigger and better. It's just a matter of time. So long Wal-Mart!

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    Verified purchase
    StaffProcess

    Reviewed May 18, 2017

    Horrible! Paid for barstools suppose to be delivered on 05/12. On the day of the delivery the tracking number stated that it was to return to sender. Same day contacted Walmart, told they would reship it and expedite it with no extra charge. On 05/17 still haven't received a tracking number. Again contacted Walmart, said something went wrong in the process stage. They offered 10% discount and have it reordered and expedited a third time. On 05/18 still haven't received the new order number, the rep was not useful or understanding. Didn't provide me a tracking number, or the discount I was told and said the order is cancelled because now it's out of stock. Honestly never again order from Walmart. Every explanation I've been given is vague and every rep kept giving me different excuses.

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    Customer ServiceStaff

    Reviewed May 18, 2017

    Another Scandal, Forget United Airlines. Walmart treats you like you are some kind of criminal. Please repost for the whole world to see specially WalmartPR, Wal-Mart Headquarters, Bentonville, Arkansas. #Walmart is no longer a safe place to shop. Tried to return a gift I bought for Mother's Day from the same store in Rohnert Park, CA and had an actual picture of the receipt on my phone showing bar code, transaction ID and the last 4 digit of my AMEX and store refused to issue a refund. Store clerk said she will be fired, other said will lose her job, the assistant manager was nasty and came face to face with me and attempted assault just because I was from another country. I started filming him once I felt threatened and CHRISTOPHER the macho man at Walmart started filming me back instead of easily looking up the transaction in their system.

    Is this how you want your family to be treated, whether you are American or not. He had no business Mocking me by filming me back. I repeated to him "I am a consumer and protected by the law of this land." He was making fun of me and didn't help. The other 3 girls in the return Stand wanted to stay on his good side. If you watch the video I was a man trying to return a Roku Device to the store, I was within my return policy since I only bought them 2 weeks ago and had all the information in the world about my transaction and actual picture saved on my phone. He refused. I wanted the refund to go back to the same card purchased. He refused. Instead he wanted to call the cops and kick me out. He thought I had no visa or had some immigration issue not knowing I am a U.S. citizen.

    This is how their customer service is, When his manager asked him to stay away and not filming me back while I was trying to resolve the issue with head manager he refused and continued filming me. Guys I buy tons of stuffs from #Target, #BestBuy, #Costco. #Ross, #Macy's and never had any issues with Returns. All they do is look up by my credit card. In case of #Walmart I even had the picture of the original transaction. #CHRISTOPHERWalmart Rohnert Park is a perfect example why people get dragged off #United flight. Is because of this type of people our rights are being violated specially if you have a #Accent.

    #CHRISTOPHERWalmart I will post his video and asked him instead of his corporate office seeing this and say sorry why just can't he help me. He didn't care.

    Please re-tweet this to all your friends at #walmart so the corporate will punish the guy for his behavior. No customer should ever go through for returning a #Roku device. I was only returning off the #Roku. Ellen DeGeneres is our only hope. She knows how to put this type of people to shame. ABC7, ABC News, KPIX-TV, KCBS Radio, CNN, CNN International, Euronews English, NBC Bay Area, NBC News, NBC, Fox News, Sean Hannity, PotusPOTUS, Mike Pence, BBB, Consumer Reports, ConsumerAffairs A-Team, Consumer Court, KTVU Fox 2, KSTS, KZST News, KZST Sonoma County's Radio Station!, KZST, Attorney General Eric Schneiderman, Better Business Bureau Serving Central California & Inland Empire Counties, Sacramento Better Business Bureau, Better Business Bureau | US, Target, Costco, Target Store Santa-Rosa-North, Target Store Santa-Rosa-South, Walmart Rohnert Park, Walmart Windsor, Macy's.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 17, 2017

    I've been trying to contact Walmart Hotline to get a copy of my receipt (because the employees at the store don't wanna help me anyway) and they MAKE ME WAIT for more than 10 minutes on a hold and then they hang up on me. EVERY TIME! I keep calling every day and more than 3 times a day. I need to get a hold of someone. The number is (479) 277-2643. All they say is: "All the representatives are still busy. Please remain on the line."

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    CoverageSales & Marketing

    Reviewed May 17, 2017

    I purchased a 55 inch tv along with the warranty because I was told when I bought it and it says in the contract that screen damage is covered. My tv screen accidentally broke and Asurion denies to uphold the guarantee and will not repair or reimburse me for amount the tv costed. I would not have purchased the plan have I known that screen damage was not covered, I was led to believe that it was covered when I bought it. Walmart rewards or pays their employees to sell their insurance plans, even makes them sell the insurance plans, so I guess the employees do whatever it takes to sell them and is deceitful and illegal.

    All I was offered was a refund in the amount of the plan which was $29.00 but I refused to take it because I should be reimbursed for the amount of the tv or have it fixed. That's an easy win and fix for the company if they do that to every client that tries to use the insurance they purchased, it's a scam. The item is a 55 inch Philips LED 4K Smart TV, purchase date was November 24, 2016, price was $298.00 plus tax and insurance. Purchased from Walmart store near Ft Jackson, SC, Model number is 55PFL5601/F7.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed May 15, 2017

    Googled Breville breadmaker. Walmart had lowest price at $197.30. When tried to order price was $230.30. I went to store to check item, told only online. Spoke with store Manager who told me I had to call Walmart.com. However, he took me to their onsite.com. The rep called in asking for the price and after several minutes I was told the store manage might honor not online would not. I pulled ad back up only to find price was changed. I went to live chat. Nora could not help, stated prices subject to change. I complained that prove did not change until call asking for advertised price.

    I then asked for a manager, and spoke with Madalyn. She said sorry cannot honor. When I stated that false advertising is illegal she hung up on me ending chat. I have never had a company not honor an advertised price, let alone change it after I called asking for the product and price. Then to be hung up on is the worst service. Wal-Mart has lost another customer to Amazon. I will purchase the bread maker for $25.00 more.

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    Verified purchase
    Customer ServiceProcess

    Reviewed May 13, 2017

    I ordered two tablets to pick up at the store thinking it would be quicker than standing around waiting for someone to help us. Everything went through fine, then I receive an email saying my order is being delayed due to a payment issue. I instantly log into my bank, there it is a pending payment to Walmart.com. I use the chat option to contact support. I'm told the order is in financial review. "Excuse me but why?" Then I'm told the order is being rushed through and I could pick them up around 8pm. Go to walmart, lo and behold no processed orders. They said to wait until morning. I waited until afternoon. Still no order.

    This time I called, I was told yet again financial review. BS I was advised to cancel the order and purchase in store. So I ask if the money is refunded immediately, of course not it takes 5 days. Now I'm really upset. I don't understand what the issue is. Someone should have called me if there was an issue. Now I'm being told it could be Monday or Tuesday before this is resolved. I will never, ever use walmart.com again. It is not faster, it is not easier. It's a nightmare.

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    Staff

    Reviewed May 11, 2017

    The stroller I bought at Walmart was a cheap and easy using stroller for my toddler. My child was so excited to ride in it and he also liked the smooth riding. He also loved it because it had a Mickey Mouse character on it. Had the stroller for about 3 years and nothing broke on it. It folds easily but I just thought maybe it could have a cup holder on the top.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedReliability

    Reviewed May 11, 2017

    I bought a defective TV from Walmart that lasted less than three months. I first contacted the manufacturer only to be told I should return it to the place of purchase. Upon my chance to return the product for hopefully store credit or an exchange, I was met with a customer service that was disinterested in my problems and working with me for a solution. I was told that since the product broke while under their policy of a ninety day return but came in shy of a few days I was at fault and the company could not provide any consolation. I was made to believe since I could not take off work to meet the exact window of opportunity of return I was to be punished with bad customer service and a loss of $657. I got a shrug and a good luck and sent off to ponder why a company so vast could not spare a shred of kindness. I now own this most expensive paperweight and a useless proof of purchase receipt.

    After a complaint, I was contacted by the assistant store manager and told again that I was in the wrong and when I voiced my opinion the conversation was abruptly ended. I will not be using Walmart for purchasing electronics and when it comes to food, I will leave this place as a last resort. Sure I don't expect Walmart to care, it shows in how they treat their customers. Lesson to be learned here: if you must buy something from Walmart make sure you set everything and everyone in your life aside should you have to return it. Otherwise if you are one day late, maybe even one hour late, you are out of luck and they will be sure to make it an experience you will regret.

    As someone who has worked in customer service at multiple stores, I have always seen the customer's best interest in mind and policies followed within reason. I understand you have to have policy, and rules must be followed, but if you sacrifice people over making some extra bucks, you have become lost as a company. Walmart is lost. Fix your customer service and don't replace people with product.

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    Verified purchase
    Staff

    Reviewed May 10, 2017

    I would like to address an issue with one of your Wal-Mart Pharmacy that was very displeasing and it was not the first or second time it happened. The most recent incident was on Monday May 08, 2017. On that day I sent my son to the Wal-Mart Pharmacy located at 1150 Broadway, Chula Vista, CA 91911 and he arrived there at 1:30 pm and went straight to the drop-off counter to leave my two prescriptions. He asked them how long will it take to be ready. The pharmacist replied it will be ready in about 40 minutes for your pills and as for your test strips you can pick those up when you come for your prescription. My son told them that is fine and that I will be picking up the refill later that day.

    So around 4:45 pm that day I arrived at the Wal-Mart and went straight to the pickup counter with my receipt. The pharmacists took my receipt and went to the computer and came back after a minute and said the prescription was not ready, it will be ready in 40 minutes. I said that's fine, I stayed at Wal-Mart shopping and went back to the pharmacy in 40 minutes. When I got to the counter I gave the pharmacist the receipt and this time they said we don't have your pills they might be available Tuesday or Wednesday we are not sure. At time I was angry and told them "Give me something in writing saying you don't have my prescription available", then pharmacist left the counter without excusing themselves and went to the back. Then came back after 2 minutes and said with an angry voice "I am going to take someone else's prescription and give it to".

    I then gave her my second prescription which was for my tests strips, and they took it from my hand and went to the computer and came back after 30 seconds and said "Your insurance company did not approve the test strips". I at this time I was very angry and did not even want to argue with the pharmacist anymore. This could have been avoided if they would have told my son the prescription was not going to be available for another two to three days.

    Seriously, if the pharmacy has their entire inventory in the computer should they not know whats available and whats not at the time the customer drops off their prescription? Instead of having me wait at the pharmacy and waste my time and day. Not to mention the aggravation they caused me, which increased my blood sugar level to 450, which I never had in my life. I am 71 years old. I don't expect to come to Wal-Mart to be treated this way and be disrespected like that. I also strongly felt that the pharmacist did not like me because I am **. I say this because the two times I went to the pharmacy and waited in line I did not see any of the other customer have issues like me. All I am seeking is an apology and I would like to be treated right. I hope you can help me with this matter because I am willing to do whatever it take to get a response.

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    Staff

    Reviewed May 9, 2017

    I am mortified by the condition of the fish sold at Wal-Mart! Store #1207, 725 N. Tyndall Parkway, Callaway, Fl, 850.785.6011, to be exact. I don't have exotic pets, so I do not usually go down aisles with those products. Sitting on a dark shelf amid the bird seed and guinea pig supplies were many, perhaps a dozen, DEAD or DYING Betta fish in individual sealed containers. I spoke with four "associates." Two looked at me like I was crazy then ignored me, one said he was sorry, and one said he would get someone to "look into it." Perhaps I came across as surprised and excited, but I was! I guess it was too much to ask for them to actually do something. Surely there is a legal way to make Wal-Mart stop selling live fish!

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 8, 2017

    I bought a $300.00 Happy Holidays Wal-Mart Gift card on 12/17/2016 and there was no money on the card. I went back to Wal-Mart several times and talked to 4 managers at the local store #3391 in Schertz, Texas. They told me they can't do anything as far giving me my money back and told me to call the phone number on the back of the card which I did and when you call the number you can't get through to anyone. I went back to the store and assistant manager called a different # and told me to send the information to them and I did. Nothing happened with the card company and they told to call Wal-Mart and get help from them. I even contacted Wal-Mart's Corporate office and they were not able to help me. End of this story is no one was able to help me they couldn't give me any activity print out as to where my money went to and I am still out $300.00. Don't know what else to do.

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    Reviewed May 8, 2017

    I tried to add an item to my cart and got a box that said I need to provide my name because MFG is charging lower price. There was no option to add to cart without entering my name. So I purchased from Amazon instead.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed May 7, 2017

    Wal-Mart has the worse customer service. Supervisors and managers ever annoying as all **. Initial call to customer service - pleasant associate unable to help me. Will have supervisor contact me within 48 hours. No calls. I called management 2/3 weeks later, I get an agitated supervisor. Can't help me. Will connect me to another upper manager. Will call me back. It goes on and on...

    Finally have some resolution - get a call middle of my very busy work day. Here 30 days and email. OK thank you. Thinking I have 30 days to ship back items... not realizing I had to sign a RA within a certain timeframe then had 30 days to return. Out of town... check my email. Oops I missed the signature cut off by 2 hours. OMG... call ASAP. Now they cannot do a thing. "System won't allow yada, yada, yada too bad... Have a nice day and thank you for calling Wal-Mart." Horrible waste of time and energy. Please do yourself a favor... shop anywhere but Wal-Mart. I know I do now.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed May 6, 2017

    I worked for Wal-Mart for 3 1/2 years, but only 1 1/2 for this manager. For 8 months my department was short 3 people but the same amount of work was expected to get done. I called in sick and when I returned this store manager told me, on the sales floor, that calling in sick was unacceptable while we were so short handed. Never in the 1 1/2 years did he ever say good job or looks nice. The maintenance department is so shorthanded that at times we have no one to cover the day shift so until the night crew comes the store goes without being cleaned all day. This kind of environment is unhealthy for employees and customers.

    When you don't have enough employees to do the work you need done after a while it is going to start causing workers to become sick physically and mentally, it is unfair to demand so much from such underpaid workers for so long. I do not see how someone who has almost 60 hours of PTO paid time off available or unused can be fired for excessive absences/tardies. Considering the fact that I was also covering 2 other departments on a regular basis I think that if you are going to work someone like 3 associates then they should also be given the benefits of 3 associates. I am so upset for having worked so hard for this manager at Wal-Mart to be used and then fired for being sick. I have never seen him in the store on a holiday or giving up every weekend for 3 1/2 years to give no compliments for all the above and way beyond, or for going the extra mile, that is what is unacceptable MARCO.

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    Customer ServiceStaff

    Reviewed May 5, 2017

    Walmart on Bertkouns road in Shreveport. I don't know the date it was a few weeks ago, time: 8:30-9:10. One of the managers working the night shift (woman, **). And the employee working the night shift in the pictures, she was tall, & **. The employee working with her was also female, **, and had a blonde or white highlight in her short hair. We first came in and asked about how to get graduation invitations and she was rude and had a bad attitude and told us to use the kiosk and we had to search through the kiosk to figure it out. So it took us about 30 minutes to create the graduation pictures.

    About 15 min after being there a group of about three people (** family or friends I believe) and they sat beside us and made their graduation invitations as well. Later on the employee asked how many we needed and my boyfriend said that he wasn't sure and she turned off, rolled her eyes, and mumbles to her friend employee that we could "keep not knowing". When we finished and went to check out she told us we had to wait till the next day (when I have come to Walmart plenty of times before and I know that the machine immediately starts to print the pictures out and is always finished before the expected time and date) and she also mentioned to us that the other customers that came in after us were gonna get theirs anyways.

    So being a customer and seeing that we got there before the other customers, it looks kind of racist and rude of her to refuse to sell us the pictures because of the fact that we apparently finished after the time they closed. The pickup hours do say that they are opened from 8am-8pm and I understand this, but it doesn't seem fair that the other customers were allowed to get theirs even though they came in after us. So we were extremely dissatisfied with what happened so asked to see the manager. We explained what happened and she went back there with us to talk to the employee.

    The employee had an attitude with us in front of other customers and it was embarrassing. She was looking at me whenever I told her it was unnecessary for her to talk rudely about us to her employee friend in front of us and other customers. She looked me in my eyes and got an attitude and then I asked her "are you really talking to a customer that way?" And she responded with "no I am talking to my manager". The whole time while looking at me. The manager never called us back nor did she correct the employee and fix the problem. She simply told us to go to Walgreens.

    So we went to Walgreens the next day with perfect customer service and spent over $100 on pictures. Also when my boyfriend went back there to get his keys that he left, the employee gave them to him In a rude manner. The other customers who were ** told the employee that she should have thrown them at him and the employee responded with "yes I should have" and then they all started laughing. I am pretty sure that whenever we went back there with the manager that the girl was ripping up our invitations that the printer printed out. They were putting them into a Walmart bag. we have yet to go back to this Walmart and will not be going back. It is unacceptable for an employee to treat a customer that way, as it is for a manager to not correct their employee. Walmart will not receive our business again after that.

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    Reviewed May 2, 2017

    I paid 80.00 for Advantage Plus and it did absolutely nothing for fleas, as a matter of fact they laughed at me and ate the 2 dogs' body all up. It's a shame to spend that kind of money for something you believe will help your animals to feel better. Walmart and Advantage should give everyone their money back! I'm sure both companies know exactly what is going on and are laughing all the way to the bank.

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    Customer ServiceStaff

    Reviewed May 2, 2017

    Today I got my check from the city so I went to cash it at my neighborhood Wal-Mart. The lady did counted it to me but still took a 20 out of what was supposed to be 446.00 dollars now 426.00. I called to tell of course. They were a little rude about it said they will investigate and check the cameras in an hour so. When a hour pass they still didn't call so I called back again and she said, "We said we'll call you". I said, "My apologies you said you'll call in a hour". Couple minutes later I get home the lady called me back saying she, "Checked the camera of the lady counting it to you so we cannot give you your money the money you said we owed you." So I said again the lady handed me the money in front of me but barely spoke out loud. Lady on the phone said she'll check again. All they checked was cameras not the cash register.

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    Punctuality & SpeedStaff

    Reviewed May 2, 2017

    Monday May 2nd 2017 I went to Walmart in Marysville, CA to return a few items and to buy some groceries. I walked in with my backpack in the shopping cart. No one at the front door. Told me I couldn't take my backpack in especially since I wasn't wearing it. When I was doing my returns no one there either said anything about my backpack. As I proceeded to the paint department the Supervisor at Wal-Mart yells at me that I needed to leave the store. I asked, "Why. What was the reason for all this," and she said that because I had a backpack and that they were not allowed in the store. I asked, "Where does it say I can't bring in my backpack." She said, "On the front sliding doors," I went to check and neither entrance has anything about backpacks.

    So I told the supervisor that I just needed to get a few things and I will be on my way. She chose to follow me right behind to every place I went in the store and constantly said, "Are you done yet, did you get what you needed so you can leave!" Or she would say, "Can you hurry up and get out!". I finished shopping and after paying I went to use the restroom real quick. As I was done using the toilet I was standing up already when a lightbulb from the restroom was left on the floor behind the toilet I was using and it exploded and shattered into the next stall.

    When I went to inform the manager and supervisor about the lightbulb they didn't give a care and still let the children go into the restroom with the broken light bulb shattered on the floor and sarcastically said to them, "Be carefully now don't get near it or touch it." Didn't bother to get a janitor to go pick it up and didn't care about the radiation from the broken light bulb... From all the following in the store every time I go alone or with my wife and kids this was the worst. Never did I feel so harassed and disrespected. Worst Wal-Mart ever!!

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    Staff

    Reviewed May 1, 2017

    In Athens, GA the Walmart is pretty good about taking care of their fish. With that being said, I encountered one dead betta today since I've been scoping out their fish for 2 mos. I complained to management and explained that I feel the need to rescue their bettas because of fear that fish aren't being cared for (I had recently bought three bettas). They immediately got rid of dead fish and now I wonder if that is what they do when one dies because of poor care. Management apologized but I told them that I'm an animal lover and finding a dead fish was unacceptable. I will keep my eye on this Walmart and if I find a dead fish will take pic, then complain. Everyone that is an animal lover please make sure to complain to management and complain with conviction, it is our responsibility to take care of animals on this earth, big and small.

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    Customer ServiceStaff

    Reviewed April 28, 2017

    DO NOT ORDER A PHOTO BLANKET ON WALMART.COM. BUYER BEWARE. This was a birthday present for my grandson. After I was told from a rep on the customer service line that my order would arrive on 4/19, I sent my daughter down to the store to pick it up, with my grandson, who was super excited to get his gift from Grandma, only to find out it wasn't there. I called this customer service and was told my order didn't process. I was upset, but ok, I was assured this doesn't happen twice. I re-placed the order and gave it a longer time. Today is 4/28. I call to check the same thing, the order didn't process. I am so tired of being told "I'm sorry for the inconvenience" I could scream. No you are not sorry, don't lie to me. I have worked in customer service my whole life, I say that every day.

    But nothing can be done but cancel it. TWICE!!! I take a lot of pictures and use Walmart at least twice a month, I will never use them again. This has left such a bad taste in my mouth, I may not even return for groceries. Walmart has gotten too big and doesn't care about the little guy anymore. Thanks Walmart for ruining a 7 year old's birthday, I hope you're happy.

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    Punctuality & Speed

    Reviewed April 27, 2017

    This is the second time I've ordered items (sold and shipped by Walmart, not the marketplace vendors) that took more than two days to arrive. Ordered one item on 4/24 expecting the order on 4/26 (website and confirmation email all said this). Look at the tracking yesterday when it hadn't arrived by the afternoon and it's not even in the state! I look again at UPS tracking this morning and it was delivered to the facility in my city but they can't give a delivery date. My guess is that it made it in too late to be put on the truck for delivery today, so I won't see it until tomorrow, which is 4/28. Maybe two days late doesn't seem like that much, but when you claim 2 day shipping, it darn well should be two days! I won't bother ordering from Walmart online again. Other companies do this much better.

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    Reviewed April 27, 2017

    I went into the Spencer Iowa Walmart and turn in my can redemption recipes from different dates and they refuse to pay me for all of them, telling me they only take 120 cans a day. I followed that policy. Now they tell me I have to drive in every day and can only have 6 dollars a day. If I did that to them I would be arrested for theft. That is straight out holding my money hostage. I can see how they treat disabled people. Next stop Twitter.

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    Reliability

    Reviewed April 27, 2017

    I bought an Emerson TV 50 inch flat TV. I haven't had it two years and it won't turn on. Known faulty product. In reading reviews this is a chronic problem with them. They've told me "too bad it's out of warranty." They're selling products at come on prices knowing they have minimal service reliability.

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    Staff

    Reviewed April 27, 2017

    An employee from Wal-Mart had been volunteering at the Helping Hand Mission, a nonprofit whose mission is to help needy families. By helping youths with positive projects, recreational and academic fun. The mission teaches youths throughout the city to respect their elders, persons of all races and ethnic origin and being good kids in the neighborhood. The youths do projects for the elderly and families in need. And youths throughout the area. Wal-Mart contributes funds for transportation, food, and activity cost. The employees spend off hours at the mission, mentoring, serving lunches and helping with homework... Wal-Mart allows the employees to give off their time to help others. Is user-friendly and a valuable asset to our community. Thanks Wal-Mart!!

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    Customer Service

    Reviewed April 26, 2017

    Walmart has the worst customer service, ever. I have been on hold for an hour and 11 minutes, with no reply. I just have one question to ask and they are refusing to fulfill my needs as a consumer in Toronto. I am extremely vigilantly upset about this situation. Even though I stayed on the line for over an hour, once they finally said hello, I took a brief pause before answering back, and within 3 seconds, they hung up! They never even helped me even though I was on hold for so long! This is unfair. Unjust. I demand better customer service as a Torontonian.

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    Customer Service

    Reviewed April 25, 2017

    Placed an order at Walmart.com. Noticed as it confirm order that something was added to order. Went to Walmart.com messaged a guy saying he would cancel order. Few days later got email order shipped. Called Walmart.com. Was told could return to any Walmart store. And would refund my shipping. When went to store was told cannot return to store. Called Walmart.com again. Now they tell me have to pay to ship back to vendor then I would get refund and they won't refund my shipping. Vendors say it is Walmart.com problem. They were to cancel order. Now I have products I didn't want and paid for.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 24, 2017

    I ordered a mini-fridge online from Walmart. Not only was it failed to be delivered to my actual address, Walmart refused to listen to me about the issue even though I'd contacted them 8 times. Turns out was delivered to a neighbor's house who was on vacation so their house sitter brought it in because, well, how would they know what the house owners purchased. Lucky I have good honest neighbors who brought it to my house when they got back two weeks later. It's been 3 weeks since purchase date and I haven't even gotten so much as a response or apology. Walmart you're literally the worst.

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    Customer Service

    Reviewed April 23, 2017

    SHOP AMAZON INSTEAD. I can't believe I was stupid enough to try ordering from walmart.com again. I've ordered from them three times, and not once have they performed as promised. Today's problem: shipping. When I completed my order, the confirmation said that the item would arrive today (Saturday). So, what did arrive today? An email saying my order would arrive Tuesday. This is a very large item, so I will have to be here when it is delivered. So, who is going to pay for me to take the day off on Tuesday to receive (or at this point, reject) the order? I contacted customer service, and, of course, they were no help at all (Well, we couldn't deliver it today, so it's going to be delivered Tuesday. You can refuse the order, and we will issue a refund WHEN WE RECEIVE IT AT OUR LOCATION).

    So, basically, I just loaned Walmart $250 for three weeks at 0% interest. I will never, ever shop at walmart.com again (and I really mean it this time)! I don't care if the price is twice as much on amazon. BTW - Here is another recent problem with walmart: I ordered something but cancelled the order 5 minutes later. I received a message indicating that it would take 48 hours to process my cancellation. I called, but again "customer service" was completely useless. So, what did I get after 48 hours? A message that it was too late to cancel my order. This was a 60-lb heavy bag (boxing) which again arrived on a weekday, so I was unable to refuse it. So my options are pay to ship a 60 lb item back to walmart; carry it into a walmart store; or keep the d@mn thing. You can guess what I did. This is not the way to run a business, and they have definitely lost my business forever.

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    Reviewed April 22, 2017

    My daughter received a $340 stereo from a grandparent. She already has one and wanted to return the stereo for something else. We were told that we couldn't return the stereo because we didn't have an order number (online purchase). One the stereo was a gift (it being a gift we don't have the order number) and two the person who gave the stereo to my daughter (her grandpa) is now deceased. We were told, "Sorry there's nothing we can do." I am still in shock. Thanks Walmart for adding insult to injury during this already very difficult time for our family. I've been a loyal customer of that company for 20+ years and I can now say that I'll never step foot into another one of their stores again. I'll tell anyone that will listen and write as many reviews as I can to let others know about my experience with this company.

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    Sales & Marketing

    Reviewed April 21, 2017

    They had a misleading advertisement on the internet for a MotorGuide trolling motor help with selling of 7:49 and they dropped the price to 4:34. I purchased it. They told me it would come on April 15th and they send a text me back and said the order was delayed. Then they told me that they couldn't find the trolling motor. And this past week they said I was supposed to receive the trolling motor this Friday and it still hasn't came. They lied to me led me on.

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    Staff

    Reviewed April 20, 2017

    This is the worst company ever. I have only been working there for 7 months and IM so ready to find another job. They work you to death. They expect you to do enough work for 3 associates and if you can't handle it they tell you there is the door, quit because they assume they can replace you. The manager at this particular store is a jerk and never approves anything when you have concerns. Corporate and management is behind this jerk 100 percent so there is nothing that can be done about anything. They expect you to do things that are just ridiculous like cleaning the ceilings in the bathrooms but yet you have a time limit and everything has to be completed or you will get in trouble.

    Some of the things that have to be completed if associates decide they dont want to show up so everything is on you. Outside parking lot consist of gathering all of the buggies. Cleaning the entire parking lot around back and in the front. Making sure there is no trash on the hill or anywhere on the grass. Emptying all trash cans and putting new bags in them. Making sure the vestibules are clean. Once done with that you have to go inside and do general cleaning that consist of safety sweeping the store, vacuuming all the rugs, emptying all the trash cans, cleaning all of the restrooms, cleaning the store managers office and other offices. Cleaning personnel lounge and the breakroom, cleaning the compactor and surrounding area, cleaning GM receiving, backroom and grocery, receiving backroom and all of this has to be completed within 8 hours on top of your lunch break and other 15 minute breaks. I have managed to do this without taking breaks and running around the store like a chicken with my head cut off. It takes a lot of energy and not worth the pay. WORST COMPANY EVER.

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    Customer ServiceStaff

    Reviewed April 19, 2017

    My friend bought me a gift card in the US and asked if I could use this card in mexico. I was told yes. I ended moving to mexico, jalisco and made a special trip to guadalajara Walmart to use my card. I was told that I could not use this card there, I talked to the manager and he was very rude and did not help me, they gave me the corporate number and all they could say is that I would have to travel to each store in guadalajara and ask if they accept the card. I was very sad and disappointed that I could not use my gift card. So if you buy a gift card in the US and they tell you that you can use it in any part of the world that has walmart it's false.

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    Customer ServiceStaff

    Reviewed April 18, 2017

    The two day shipping is not two days by anybody's count. Too many deliveries. I had a small order I got 5 boxes??? I had to be home if they needed a signature... some do some don't. I refused all deliveries and I will just stay with Amazon. Since I returned the items I have only received 2.74 in a refund. Typical some Walmart employee probably just took my package home. They had every excuse in the book for all this, but way too much trouble. Gilberto on chat when I was first aware of a problem hung up before I was finished... WALMART give me my money back now! I haven't been in a Walmart store for years and trust me as soon as I get my money back I will never buy from you again, so no problem. You owe me about 40 plus bucks... get on it.

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    Reviewed April 17, 2017

    First I will never again purchase glasses, plates, etc. with a sticker from BHG on it. The Mainstays sticker comes off in one nice peel. BHG are sliced in pieces and take forever to get off! I don't have time for that!

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    Customer Service

    Reviewed April 15, 2017

    I order foods and household products from Walmart. When I opened the box, there was one large plastic bag with the products labeled Hazardous Materials. Inside the bag was a small wet cardboard box on top of the products. The order was so bad I was gasping for my breath. When speaking to a customer service, her question was "Is any of the products damaged". I immediately call my bank to dispute the transaction with pictures included.

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    Customer ServiceStaff

    Reviewed April 15, 2017

    I went to Walmart to send money to my daughter in California. On my end the transaction went fine. However, when my daughter went to get the money she was told there was a problem and to have the sender call the 1-844 number for Ria Financial. I called the number and sat on hold for 20 minutes before I spoke to an individual who did not speak clearly. He asked me what relation the receiver was and when was the last time I had seen the receiver. I said she was my daughter and had seen her at Christmas. He then said some other things that I couldn't understand. I started being a smart aleck and said "would you like to know her birth, weight and length?" He then said they would not be able to complete the transaction because the receiver had reached the maximum number of transactions allowed. They would not answer me about this policy.

    I then asked to speak to his supervisor. I was on hold again for about 10 minutes when he came back and said he had spoken with his supervisor and there was nothing to do but cancel the transaction and for me to go get a refund. I was sending this money to help my daughter with bills. Needless to say as a mother I was desperate to help my child and getting a bit hot under the collar at these people. I told the guy I wanted to speak to the supervisor - not for him to talk but for me to talk. I finally spoke with the supervisor and she said they could make an exemption this time if my daughter would email them a copy of her ID. I told them they were out of their freaking minds if they thought I was going to ask my daughter to give them unfettered access to her ID.

    I went back to Walmart and told the CSM the story and I needed to send the money to my daughter through her boyfriend. They said "ok then we can just change the receiver name." We did that and sent it off again. My daughter called me and said they would not let the transaction go through again and I needed to call the 1-844 number. I call and 20 minutes later I talk to a person. They at least spoke clear English. I was told that they could tell the name had been changed but the CSM could not do that without calling them for permission first. I was then told I had to go to the store to get the refund. But the story does not end there...

    I go to the Walmart and again tell them the situation. We issue the refund and I resend it to my daughter's boyfriend. He goes to pick up the money and he is again refused access and told to have the sender call. I call yet again and obviously very angry. I get a woman on the phone and went through the whole story and I was then told that the receiver had reached the maximum number of transactions. Needless to say I had colorful words to say and again asked to speak to a supervisor. She gave me some argument and I pushed back for a supervisor. I got one and proceeded to discuss the situation. She then tells me that the names of my two receivers were on the flag list (either matching the first or last name of others in the system as a common name) because they were similar to others.

    Also the newest transaction was rejected before it got there because I had refused to send my daughter's ID to them. I was so angry my boss thought I was going to blow a gasket. I got the money to my daughter by another means but I will never EVER use the transfer service at Walmart again. This was beyond ridiculous - I will not be silent about this situation.

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    Customer ServiceStaff

    Reviewed April 12, 2017

    THOSE FISH ARE DYING IN WALMART'S FISHTANK AREAS. Everytime I come over to the fish, I see a lot of them dead and sick. Their fish tanks are dirty and disgusting and the cleaning thingy in back is killing them, sucking them up into it and killing them. They are starving to death. I doubt any of the workers even feed them! They don't know anything about fish and don't frankly care. The managers are rude and openly yell at the workers being completely unapproachable and unfriendly. I even think they throw away a live fish in the trash! There are always fish in bowls outside the tank just dying and sitting in them, starving worse than the others. The fish are even eating the dead ones!

    I completely HATE this about Walmart. I don't like animal abuse of any kind and it makes me sick to even THINK about shopping there and trying to NOT think about those poor fish in the fish tank area. It's like forcing yourself to turn your back on someone openly abusing a dog, it's completely unacceptable!! WALMART NEEDS TO BE BANNED OF SELLING LIVE FISH OR ANY LIVING ANIMALS.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed April 11, 2017

    On March 17,2017 my husband and I decided to pick up tires ordered online and have them installed by Walmart, prior to the road trip we were taking that weekend. The tires I ordered online were too big for my vehicle, luckily Walmart had a set that fit and we were able to move forward with the install and return the ones we ordered online. We dropped off the vehicle pretty early in the morning and decided to run a few errands while the car was getting done. It was a couple of hours and we never received a call so we drove by to see if the job was near completion, to our surprise it was done and parked by the shop. We glance at the new tires everything looked fine. We pay and Jennifer ** takes care of checking us out.

    I go into my car. My tire center cap emblem in sting in my cup holder; I bring it to my husband's attention because that was not there when we drop my car off. So with an astonish look on his face he looks to see where is it missing, to our surprise we now find out that we are also missing a lug nut on our front passenger side and the center cap belonged to the back tire. Concerned we go back to Jennifer and asked her what happened? Jennifer says she doesn't know she will get the technician, Aaron ** to ask.

    So all four of us step outside to the parking lot, and my husband asks Aaron in a concerned non- confrontational way: "Hey man, what happened to my car?" The Technician responds: "I don't know what your talking about, your car was like that when you dropped it off!" My Husband then says: "Man don't tell me it was like that when I dropped it off?!" So the technician Aaron **... proceeds to respond with a big ** to my husband, not only that but in my astonished reaction I say: WAIT WHAT!!! Aaron proceeds to say :" ** BOTH!!! (as he raises both of his middle finger and starts backing away from the situation). Jennifer, the cashier is there, she gets on her walkie device and asks the assistant manager from another dept. to come, because Hector the manager for Automotive is not there as of yet...

    As I walk behind the DUDE (AARON) who just cursed my husband and me out... asking him: "where is his manager, and who does he think he is to curse us out like that!? ", he continues into the shop ignoring everything like nothing happened. NOT only did we get cursed out, if we had not noticed we were going to leave the Walmart parking with an unsecure tire missing a center cap! Know I come to find out Walmart sold me a freaking SQUARE tire, who would have thought. My vehicle is 2012 - I didn't have any issues with my vehicle, know I can't hit 65 mph in the highway without my car having a wicked tremble in the front of the car passenger side. (And yes, we got the Alignment done!) They ordered my center cap, and a week later I returned to pick it up... Guess what!!! AARON is still WORKING THERE!!! And all he did while I was in the shop getting my items was stare me down the whole time!!!

    The manager says they can't just fire a person just like that! ... REALLY... I am Sorry to advise you, but Aaron H. is a liability to your customers, your employees and your store!!! A person that doesn't take ownership of making a mistake and getting away with cursing the customer and Still KEEP his JOB, ARE YOU KIDDING ME!?! The day the man cursed us out, Jennifer was gracious enough to credit two tires, but guess what the tires they credited, are NOT Good tires! I've contact corporate I am suppose to hear from Market Manager Daren by tomorrow the latest. We'll see... I'm still waiting.

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    Customer ServiceStaff

    Reviewed April 10, 2017

    Me and my baby went in Saturday. She seen the chicken. I stopped and got her some so that's what we ate for dinner. We got home and ate. Everything was fine. That was around 6pm. I say around 9 or close to 10 my mouth started watering like I had to vomit. My baby was just laying around. Sunday we both was very sick. I still tried to go to church. My baby started vomiting everywhere.

    I called Wal-Mart and asked to speak with a manager. The manager was like "Well nobody else got sick." We went to the emergency room and neither one of us have insurance so we had to pay 70 a piece. That's 140 for the both of us and they gave us days off work and school. My baby don't go back 'till Thursday but I still have to pay day care 140 and therefore I can't go back to work 'till Thursday. That's 32 hours I'm missing from work so that's roughly about 320 out my check right there and I wasn't going to do a complaint but after how the manager said what she had to say and hung up.

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    Customer ServiceStaff

    Reviewed April 9, 2017

    DID YOU KNOW THAT “WALMART.COM” IS A TOTALLY DIFFERENT COMPANY FROM YOUR WALMART STORE? I found out the hard way! I bought Bridgestone tires online through Walmart.COM and had them installed at my local tire store – not by the local Walmart Store. Then I realized that when I picked up my new tires at my local Walmart Store, they did not give me the WARRANTY DOCUMENTATION. No big deal – it’s just a phone call -- or so I thought!

    To my astonishment, the Walmart Store refused to give me the Warranty Documents because they did not actually “sell” the tires to me. Walmart.COM sold me the tires. So I called Walmart.COM: The first CS person put me on hold while she was supposedly getting the warranty documentation from Bridgestone for me. But, after a long delay, she hung up on me! The second person I spoke with was Oscar in Guatemala and he tried to be very helpful. However, all he could do was send me links to Walmart.COM's website which shows the Warranty information. But these are not my warranty documents. These links were worthless. Undaunted, I called Bridgestone to get my warranty documents – nope! They would not give me the warranty documents because we did not buy the tires from a Bridgestone store.

    BOTTOMLINE: Ultimately, I gave a 3-star review because we resolved this problem with a rather unique solution. Thanks to the cooperation of my local Walmart Store: I drove my Subaru back to the local Walmart Store and had them take off the new tires and RE-install them for $40. This allowed the Walmart Store to give me the WARRANTY documents. And it also allowed me to purchase the Road Hazard Policy. Whoopee! How many hours did I waste on this debacle? You don’t want to know!

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    Reviewed April 9, 2017

    The food selection at Walmart is amazing. The obviously have inventory down to a science. They carry the most popular and useful items. I usually come away with the items I need and saved a bundle as well. Thank you Walmart, you make life better.

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    Reviewed April 4, 2017

    This experience was terrible. As my friend was loaning me money through Walmart to Walmart as I don't get my money till the middle of the month. When I would pay her back. I waited all day at Walmart to get this money to me and Ria who handles this transaction would not allow it to come to me. I needed this money to pick up my car and now I am without it. Thanks to Ria Money! What a horrible experience totally!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 30, 2017

    I first went here for my eye examination in October of 2015. I picked out my desired glasses and had them mailed off. When first trying them on in the vision center I was overwhelmed by how much they distorted my vision. I was told to give them two weeks. The problem with these is I had no depth perception. I fell down an escalator at the mall before the week was over. Brought them back and the optician was extremely rude with me. He said I didn't wear them for two weeks like I should have. I explained that I could only wear them if I was sitting down watching TV. I cut hair for a living and drive to and from work. There is very little room for error. His attitude on the whole thing was snippy and short and I was extremely uncomfortable. He edited my prescription and within two weeks I had a pair I was comfortable with.

    I ended up losing my glasses in January of '17. I went back to the same place at the end of March because I knew my prescription was not expired. I made it a point to ask if the doctor had wrote down the edits he made before I picked out a pair of glasses. I was told yes so I went ahead and picked out my new pair. Two weeks later they were ready to be picked up.

    Today I went to pick them up. When walking up to the desk I saw somebody immediately coming my way to help me. Wrong. She ignores me completely and makes a phone call. I wait looking around for the next available and two of the girls were busy talking to each other. It took them a good two minutes to even look up at me. The girl who finally helped me looked at me from across the room and just stared. I walked up to her and told her I was there to pick up. She goes in the back and comes back out and sets me at a table. I put them on and they felt off. I start to tell her they do not feel right and she holds up a finger in my face and stares at the front desk where her coworkers are having a conversation. She ignores me and starts snorting laughing and going back and forth with them. At this point I'm getting annoyed. I explain that I got a prescription here previously but there were some changes that were made.

    After I'm done with my spew, she's looking around at the computer screen and not me, she says "I'm sorry, what?" This wouldn't be an issue if I knew she honestly didn't hear me. You could tell that she just didn't give a crap and wanted me to go away. When I am spending $150+ on glasses I just want them to be right and expect to be treated decent. I work in the hair industry and I know how difficult customer service can be. Just acting like you actually care goes a long way though. They have all the right tools for it to be a great place but I feel like the management is horrible.

    People come before cell phones. When you see somebody standing there acknowledge the person. The gossip stories can come in your down time not when you have customers. If you cannot hear a customer ask them to speak up before they have finished the entire story. And please, never stick a "just one minute" finger in somebody's face that is in the middle of talking to you.

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    Customer ServiceStaff

    Reviewed March 30, 2017

    I've been shopping at Walmart stores for 24 years and have never come across an employee so rude. My family and I went to the one in Carbondale, IL for the 4th time since we moved and this most recent stop there were 3 carts close to the plastic strips on the other side. I saw a customer walk 3 steps in to get one and walked off with it. I took 2 steps in and the employee way at the other end yelled to me and another customer looking for a cart, "YOU can't be back here, get out, NOW! GET OUT!" I mean she literally screamed. I yelled something not so nice back to her and went shopping for what I needed.

    When checking out for the few times we've been there the employees are usually staring off into the distance while checking you out, staring at their nails while checking you out and the whole aura feels like as a customer, you are beneath them. One cashier was staring at her friends behind her (employees standing around having a good time), ripped off the receipt and said, "Here you go." I honestly do think some Walmart stores care, which I've experienced a lot of good Walmart customer service before, but this one obviously doesn't.

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    Customer ServiceContract & TermsStaff

    Reviewed March 28, 2017

    While I was shopping for pet food, I accidentally bumped into one of the employees. I immediately apologized but the worker got very upset. He began to use vulgar terms & called me countless names. On top of that, he radioed in for a supervisor & SAID I WAS TRYING TO STEAL! I had to get searched for things I never took, and they tried to PRESS CHARGES & GET ME ARRESTED! The police had to go through the security cameras & everything just to find out that the employee fabricated the story. They offered me restitution but I refused. Never am I ever returning to a Wal-Mart after that affair.

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    Reviewed March 26, 2017

    I have problems with my back and feet so I usually sit on the Mart-Carts all the time and now Walmart doesn't give a ** about people with disabilities that have back pain and etc. And every single time I walk into this place, they don't have the Mart-Carts at all.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed March 25, 2017

    I was shopping for a high end yard sprayer (Walmart #: 555138113 $138.16) and found that Walmart had them for the same price as online, plus tax. To help my local retail business I decided to pay the extra money and buy at the local Walmart on 146 near Baytown, TX. I looked on the Walmart site and found that they were available at both stores close to Baytown.

    I drove to the store on 146 and after talking to two different employees in the garden department, found that they did have them but they were sold out. I asked one of the men if he could call the other store and find if they had them in stock. He told me he had no way of calling. I asked if he had the number, he said no. While he was still by me I pulled out my cell phone and looked up the number I asked if he could ask the proper person on my phone, he said it would be the same as if I asked. I called and was finally transferred to the garden department. An employee answered the phone and immediately put me on hold. When she returned she acted like she had no idea what I was talking about and told me they didn't have anything like that. When I told her that the Walmart website said they did and that they showed them in stock at her store, I was told she was busy at the register.

    I drove to the Walmart on Garth Rd in Baytown and found 3 garden department employees, one talking to a friend and the other two walking around the department. Nobody at the register, none helping customers and was never asked if I needed help finding anything. They didn't even look at me as I was wondering around the department looking for my item. This store also didn't have the item advertised on your website that also stated they were available for pickup.

    This is not the first time I have gone to a Walmart in Baytown to find that an advertised item is not in stock or with fewer quantities than I need. This is yet another reason that the retail companies are dying. Why would I waste almost two hours talking to people who have "better things to do" than help a customer and pay more for an item than buy from an online company? I assure you I will be spending more money online than in your Walmart stores. This waste of time only served to reinforce my point once again.

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    Customer ServiceSales & MarketingStaff

    Reviewed March 21, 2017

    A friend and I went in the tire center at Walmart to buy 2 tires just like the ones that were on my vehicle. We were told by the sale rep that they had them in stock. We wanted white letters on the outside of the tire as the original ones were and we were told no problem. That they had them in stock!! She, a lady, ask us again did we want the letters on the outside of the tire and we said YES! When they finished my vehicle there was no writing on the tires! Also I had to ask what kind of warranty came with the tires and was told there was a 50,000 mile warranty. I paid $10.00 extra for 2 tires on the road hazard repl. When we got outside we saw they were the wrong tires!!! Still thinking I paid for the white writing. We were also told they could put our old tires back on but by then we had no choice. The old tires were worn out and dangerous and no time to get any from anywhere else.

    We had no choice but to take the wrong tire. I just wish they would have let me know ahead of time and I could have told them I didn't want the tires that they put on my vehicle. While discussing our tires we were put on hold two times so she could help someone else. I had to ask her what about us? Then a man came out and took over for her. Still I have my receipt buying white letter tires put on to the outside but that's not what we received!!! We were pushed to the side on several times and the time in the receipt that tells how long it took them to fix my tires is wrong!! I didn't sign the receipt because I wasn't asked to. I wish they would have just talked to me and let me know. I didn't buy cheap tires!!! Consumer Affairs is this ok? Can they do this??? Thank you for a reply!! And thank you for your time!!! Bottom line the sales rep misrepresented me for what they were selling!

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    Punctuality & Speed

    Reviewed March 19, 2017

    I have been a walmart.com shopper for several years now. Their shipping and delivery time have always been very slow, but I thought the "new" Walmart was going to delete this problem. I just placed an order with Walmart.com with my PayPal account. PayPal states they will not charge my account until my order ships. Walmart tells PayPal the order has shipped now the same day they receive the order so I am charged immediately. Their usual method has been three days processing and then it ships. This last order was allegedly shipped the same day I ordered, but it will take ten days for me to receive it.

    Walmart has also started using outside companies to place their orders with. When you place an order this way, you cannot return it to Walmart if there is a problem. You have to return it to the marketplace Walmart ordered it from. When I received an earlier order this month, the paperwork stated for me to keep all shipping boxes and information because if there is a problem I will have to ship it back to the marketplace instead of returning it to my Walmart store. Coffee and Toys in CA is where my current order is being shipped from, and not from a Walmart distribution center. Walmart will not be able to compete with Amazon.com if this is the best they can do with the "new and improved" Walmart.

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    Customer Service

    Reviewed March 17, 2017

    Smart Talk is cheaper to use for two subscribers than any other game in town when using the Verizon Network but be careful. Often you get what you pay for. I bought a brand new Stylo2 phone that operates on Android 6.0 on every network but Straight Talk. This means you can't use the SD card to store Apps on. What a pain it is to deal with overseas customer service, who care less about crazy American's complaints. Walmart can't help and you are stuck with a dumber than average smartphone!

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    Customer ServiceStaff

    Reviewed March 14, 2017

    I sent money to a friend via Walmart MoneyGram, online. Despite it being approved on my end, the friend was told the money was not available at that location. After calling and going through three different people on the phone, including one that I am sure was at a call center in India, I was told that Walmart did not feel comfortable giving out my money to my designated person. This was a friend that I have known for 13 years. We have loaned money back and forth over the years. He has always paid me back. He had the required photo ID. He was really strapped for money until the 1st and needed money right now. How does Walmart make that determination? Shouldn't that be my call? Would not recommend Walmart MoneyGram!

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    Verified purchase
    Customer Service

    Reviewed March 13, 2017

    I placed my order online for car seat [Safety 1st Alpha Omega 3-in-1 Car Seat - Marshall] 22nd December, 2016, but I never received my order. Every time, I send email or call I get response like: "We received your email and to ensure we provide you with accurate information, we are researching the matter. We will contact you within 3 to 5 business days with the requested information." But never get any response back. I don't know what is next step for me. How can I receive my order.

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    Customer ServiceStaff

    Reviewed March 12, 2017

    I tried on over six bras in Big Spring Texas Walmart 3/10/17, purchased one without trying on. I went back next day with receipt and was told I cannot return a bra after trying on even though their own employee allowed me to try on several. After the manager said it was Walmart policy. I said "God bless Donald Trump"; manager told me he could stop me from coming into Walmart. I ask him on what grounds, he told me because I made a racist statement! I called Walmart corporate and was told that a customer can try on bras and then I filed two complaints, one in cs and one with ethics. The ignorant employees at Walmart make lies up just to refuse returns. I've seen countless customers turned away from returning items, with receipts at this store. Most people I know go to a neighboring town to shop other stores to avoid and boycott Walmart.

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    Verified purchase
    Customer ServiceOnline & App

    Reviewed March 11, 2017

    I ordered a Phablet off the Walmart website and received it broken. The Phablet (phone and tablet together as one unit), Tagital Phablet android Kitkat 4.4 with dual sims slots and with a cracked screen. Did not turn it on because of the damage. Already unlocked. Went to the Walmart here in Powdersville, S.C. to get it replaced and was told I had to contact the corporate office that the order number on the receipt that did show it was sold by Walmart off their website even though it had Walmart listed, I was given a number to call by Walmart in Powdersville, S.C. to call Corporate. It took several times to be connected and was told the order number was not theirs and they gave me the Walmart order number for the Phablet.

    Was given the number for Mtm Trading in Milpitas, CA (I had to look up this information). I looked up all the info from when they started to the present even the 2 owners' names that are listed on the company records. After I tried to call them several times and received they were not available recordings. I will try some more till Monday. If no recourse I will photocopy my receipt with all the information I wrote on the receipt and send a copy to Mtm Trading and to Walmart corporate office and ask for this to be resolved.

    Seems Walmart is not doing a good job standing behind the products they are selling online. I also bought a AT&T GoPhone. Had it turned on only to have it turned off by AT&T and was told it was not properly sold and transferred. I did get that corrected but another reason to stay away from internet buying from Walmart. One more thing. I ordered a little over $170.00 and was told all my order was not there then found out they had cancelled some items. About $122.00 arrived and the others did not arrive with the rest to be picked up on May 5th, 2017 so I cancelled those also. Not happy with the online ordering and would strongly advise to be careful using the online purchases. You're not dealing with Walmart all the time. It is left to some unknown company and quality cannot be assured along with a fast resolution to any problems that may occur.

    I am 62 and was looking for a way to pre-order and then pick up the order. I will look for a company that will stand by what they sell online and in person inside the store. Yes I have lost confidence in Walmart. Walmart order# is **, Mtm order number is ** of which Walmart did not and would not accept for the sale that was done online on the Walmart website. So now I have to wonder how this is going to turn out. Because of the 3 hr. time difference it would still have been around 4:30 pm in California when I tried calling multiple times.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed March 10, 2017

    I order an item on 2/21/17 and didn't receive it until 10 days later. Then when I received it, it was damaged. Called the company and they said they would send out another one. Never received it and that's been over a week. Call Wal-Mart whom I ordered through and they said they would contact company and check on it. That was 6 working days ago. I have heard nothing, I have not received the item. Wal-Mart customer service did nothing. Now, I want a refund!! I can't get anyone to answer their phones in customer service. It gives me a hold time in minutes and it keeps increasing as I wait!!! I thought I would give Wal-Mart a try online but what a disaster!!! Their customer service is horrible and the company's they sell for are just as bad!!! I will not order from them again ever!!!

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    Verified purchase
    Staff

    Reviewed March 9, 2017

    Purchased a cologne Eternity For Men for much less than other stores have the same name brand and package as Macy's. Macy's was $95.00 and Walmart $37.00. I should know better when the price was so much different but it was sold at walmart.com so is a well-known business. Cologne is not legit product and Walmart use third party vendors which sell counterfeit instead. Contacted Walmart a number of times not only because of the money spend but the principle behind and they told me to contact Fragrance company that sells their product.

    When contacted Fragrance they couldn't find the order? So I still don't know who stole my money and where the water and alcohol came from instead of cologne. This happened 3/17/2017 and nothing have been done. Need to find legal representation to put a stop to this issue to Walmart. It's wrong and it's unethical taking advantage of people that way. If anyone had this problem and found a solution please contact me.

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    Verified purchase

    Reviewed March 7, 2017

    I've been purchasing all my dry goods and health and beauty products from Walmart online for a couple of years. I also purchase things like juice, clothes, cat litter and k-cups for my Keurig. I even had a leather recliner delivered to my door! I have always had a great experience. The one and only time a product came open in shipping, my money was immediately refunded without any hassle whatsoever. I would have liked for them to have reshipped the item, but instead I had to reorder. But I order often, so there wasn't a huge delay. I recommend Walmart online ordering quite frequently.

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    Verified purchase
    Customer ServicePrice

    Reviewed March 7, 2017

    I preordered the Nintendo Switch Legend of Zelda: Breath of the Wild Special Collector Edition on March 2, 2017. Item was due to arrive at store for pick up on Mar 9, 2017. Lo and behold on Mar 7, 2017 I get an email saying "Sorry, but the items shown below were canceled due to a system error that kept us from processing orders. We're working to fix the error and hope to have a solution soon". Just like that my order cancelled. For those who don't know the Nintendo Switch Legends of Zelda game was sold out everywhere and still is. This is why I firmly believe Walmart cancelled my order so they could pretend to be a marketplace seller and sell it at a higher price.

    So now I am left in the dry with no game and the only way to get one now is to pay scalpers fees for it. I contacted them and was told item was cancelled because they ran out of the inventory. So I suppose to be punish because they ran out of inventory. They refuse to honor their sale. I will never shop there again because this is a hit that is way below the belt. Read and take heed. Walmart is not to be trusted!

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    Customer ServiceOnline & App

    Reviewed March 6, 2017

    I have never been a Walmart shopper, but due to a progression in an illness, and a disability that makes it very difficult for me to go out shopping I decided to try Walmart's new 2 day shipping. My first order was no problem at all, the items all came in a timely manner and packaged nicely. My second attempt at an order was a DISASTER, I used a different credit card than the one that I established my account with. As soon as I submitted my order I received an email that it had been cancelled. I used their chat feature to find out why, and that was absolutely no help at all, for your sake, avoid if at all possible (phone support isn't any better). I spent 4 hours and that is not an exaggeration, as much as I wish it was, trying to sort it out.

    After speaking to supervisor after supervisor I eventually told them to ** off, sorry for the language, but their system just kept cancelling my credit card. I could understand if it had a different name, address, zip, no funds available or something, but it didn't. I understand and appreciate security checks and procedures, but this was absolutely ridiculous. Not only did it keep cancelling, but I had to repeatedly go back and pick out all like 15 items over and over each time it cancelled. I will no longer shop their website nor will I set foot in their stores ever again. I have always thought they were horrible, but now I will pay the extra and shop at Kroger, Publix, and Target where I know they at least appreciate and value my time. Good luck with your experience if you attempt to use their new "Amazing 2-day shipping".

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    Verified purchase
    Customer ServiceContract & TermsPriceStaff

    Reviewed March 5, 2017

    I usually love Wal-Mart. I helped open one 30 years ago. I usually like to shop walmart.com but they are changing the format and vendors. Knowing I can return items at the Wal-Mart if they don't fit etc is one reason I like to shop there. I bought a wheelchair from a 3rd party. I didn't realize it until I placed the order. I thought ok I still can return it because it said I could within 30 days. It didn't disclose that I would have to pay for shipping. Had it said that I would have canceled the order. Sure enough I get it. The seat was indeed 19 inches but the way the bar was set it took up inches from the seat. My mother-in-law didn't fit and it was too bad because otherwise it would have been awesome. So within the 30 days I asked to return it. They took forever in days to answer. By the time they gave me a return number the 30 days was almost up. However they expected me to pay for shipping (again which wasn't disclosed in the terms).

    I went to walmart.com help center and they were of no help whatsoever. I'd guess because they couldn't do anything about it since it was a 3rd party. It would have cost me 100 dollars to send back when the wheelchair was 120. I gave it to a good cause, but I shouldn't have had to. To improve walmart.com needs to disclose EVERYTHING! I don't want to shop from it again. I want to tell everyone I can to boycott as well. I know the reality is I'm just one person who is angry that I was screwed because I thought I could trust the Wal-Mart name and there was no help whatsoever to resolve the issue. The vendor wouldn't even respond and neither did Wal-Mart. I will take my business elsewhere! Very frustrated. Now it's not accepting my receipt that I got online. Maybe this will do. UGH!!!

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    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed March 4, 2017

    I placed an order at Walmart.com on March 1st. I paid the extra delivery charge to get it on March 3rd. I contacted customer service to find out what's going on only for them to tell me that they see that it has been processed but there was no tracking number so he reimbursed my delivery charge and said I would get my item by March 4th. Now the day has come and still nothing so I called customer service back and the agent was hard to understand which I'm sure it's somebody offshore and not from the U.S. She told me that even though there's a tracking number she still can't give me any information on when I would get my item and due to the weekend I should see activity by the week of March 6th!

    Super frustrated. If I wanted to wait this long I would have never paid the extra delivery charge. What's the point? I will honestly never order another item off Walmart.com. This process has been unnecessary and inconvenient! Why pay extra money to get an item in 2 days if I'm not going to get it till a week later?Walmart.com needs to get their Fulfillment Center in order and appreciate customers who are willing to order items online let alone pay extra money to receive the item! Never have I had an issue with Amazon but the first time I order something through Walmart I get this mess. Never again. Back to Amazon I go... I would rather pay the extra money with them and get my items on time with no issue than to deal with this headache!! Get it together Walmart!

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    Reviewed March 2, 2017

    The cashier who my products put my chocolate candies in the same bag that she put my hot chicken. When I got home my chocolate candies were melted. The cashier should have known better. I did not notice due to gathering up my money to pay for my products.

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    Reviewed March 2, 2017

    On January 29, 2017 I purchased 2 units of DEF (5 gallons). After purchasing the DEF from the Ozark, Al Walmart I subsequently added the DEF to my Ram 3500 DEF tank. A few hundred miles later I received an in vehicle warning about the DEF system. It specifically allowed me to travel no more than 200 miles before my speed would be limited to 5 mph. As we were pulling our RV on vacation we were forced to find the nearest Dodge dealer. After arriving at the dealer their computer stated I had bad DEF in my truck. We still had the empty containers and we noted the DEF sold to us expired in December of 2016. Further discussions with knowledgeable individuals stated DEF does break down over time and using expired DEF can lead to failure of the DEF system.

    We are presently stuck in Florida awaiting repairs. The dealer stated it will be a minimum of $500 (could be a lot higher) and the repair time is unknown. Additionally the DEF container does not have a warning regarding the expiration date and potential consequences. I also was not informed of the same by the Dodge dealer nor does the owner manual contain information regarding potential degradation of DEF. It is irresponsible for Walmart to sell this expired product as well as Dodge failing to educate consumers either at purchase or at least include in owner's manual.

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    Verified purchase
    Customer Service

    Reviewed March 2, 2017

    On January 24, 2017, I ordered 7' Brunswick air hockey table for our employees with a promised delivery date of 2/6/17 on both the website, and the email confirmation. On 2/13/17, I called Walmart to find out why my table had not progressed to the carrier, at which point Customer Service advised the order was "lost" and they cancel the original order, and would place a replacement order for me. I received a discount of 10% on the order, and a second confirmation via email with no delivery date specified.

    Today, March 1 I again contacted Customer Service to find out why the current status of my order was still "processing". I received the same answer from both the initial CSR, and a supervisor that the replacement order has been incorrectly entered into their system and would not be shipping. The offered solution would be to cancel this order, and for me to again place another order which I declined to do since I can no longer trust Walmart's online, or internal ordering systems. I will order the product from another retailer.

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    Reviewed March 1, 2017

    On Feb. 9, 2017 I placed a fairly large grocery order with Walmart Online. I prefer to shop online and have been doing so for over 15 years via other companies. My reason for shopping online is I am fully disabled, live nearly 40 miles from the nearest town & rarely drive. I rely on this method of shopping for the majority of my supplies.

    I was excited when I read about Walmart competing with Amazon by offering free two day shipping, so naturally I decided to give it a try since they have such a great selection with good prices. Unfortunately, it turns out that their "Guarantee" is all hype and glamour to draw in customers. This shopping experience online, or any other way for that matter, has been by far the worst I have EVER had to deal with in my entire life, Bar NONE! It is now March 1st and to date the store has had to reorder my entire order due to the original one being lost in transit. How does a courier company in this day and age, specifically FedEx, lose all three boxes of an order?

    The next problem was the new order was going to take a week to deliver. So much for "Guaranteed Two Day Delivery." As of now I have only received two of the three boxes. My order has supposedly been out for delivery Since February 24th, but due to "bad weather" had to keep being delayed. The roads have been completely clear. My 90 year old, elderly, infirm neighbor has been able to drive to town, Thank God! I have even received the items I had to reorder through Amazon due to this incompetence via UPS. I will NEVER DEAL WITH WALMART ONLINE SERVICE again!!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 27, 2017

    I order two products yesterday, February 25, 2017, and mistakenly used my checking, which had no money in it, instead of my AMEX. I realized my mistake in minutes and went to Walmart.com and tried to cancel my two orders. I looked all over the website and then called and spoke to many different representatives in customer service, the next to the last supervisor was Jaimie in the Philippines, a supervisor, who was a complete disappointment. I asked for escalations at Walmart and then spoke to Lola, a supervisor of Escalations in Ft. Worth, Texas. She told me to call the vendors myself. I would like to see people be able to cancel their orders immediately on Walmart's website and not have to go through 2.5 hours sheer hell for a mistake I made. Walmart is a very dishonest company, and WILL NEVER USE/BUY ANYTHING ON THEIR WEBSITE AGAIN.

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    Verified purchase

    Reviewed Feb. 27, 2017

    I ordered a happy birthday present for my great granddaughter as per her request. Placed the order on 2/17 to be picked up at their Kendall, FL store on 2/22, so they said but it never reached the store since it was returned to shipper because they made a mistake and sent it to an old "billing address" which doesn't have anything to do with the actual address even though it was also updated. After a lot of aggravation going back and forth for hours I ended up paying again for it. Since as of today I haven't been reimbursed for the one they returned. But even worse, on the second placed on 2/22 I was promised it would've been faster if I would have it shipped directly to the child's address to make sure she'll receive it not later than the 27th that is her b-day. So I did and was told they were putting a rush for delivery on Saturday 25th.

    When I checked and she didn't received it yesterday 25th, I tracked it and was astonished when I got an "estimated delivery date of 2/28". So a little girl awaiting her b-day present so anxiously, won't be receiving until afterwards. That's the way that garbage of store cares about its customers. I advise everyone not to buy anything from them because the aggravation they make you go through is not worth the pennies you are saving. Besides you can't find anyone there to help you including managers/supervisors.

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    CoverageStaff

    Reviewed Feb. 26, 2017

    Store on N Hwy 98 Lakeland, FL: Waited to get a haircut for at least 10 min despite being told just a min wait - with staff available. When the stylist dug in the drawer for a shaver I saw the drawer was filthy, shaver heads & bodies covered in hair from prior clients - Completely violating all health protocols. Needless to say I immediately left. Store inside & especially out is always filthy, trash left everywhere.

    Highly understaffed & often those employees that are working are extremely incompetent E.g. Overflowing parking lot at Xmas & checkout lines backed up tremendously - yet others not staffed. It took over 20 min one day to get change from a cashier as she had run low on small bills & couldn't get management to come to her aid. She had to shut her register off & we had to walk to customer svc to get it. Idiotic practices of checking receipts for anyone purchasing water/anything on the bottom of cart. Even at Xmas/very crowded days. Training their cashiers properly apparently isn't possible? Needless to say I won't be back...

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    Customer Service

    Reviewed Feb. 26, 2017

    My shipment was to arrive on Friday the 24th, took off work to sign for it that I didn't want (signing FedEx you don't). Got email later stating would be delivered on Monday the 27th. Emailed Wal-Mart to ask why and have had no response from them. This is sad that a company will not respond to a consumer why a 2 day turns into a 5 day delivery.

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    Customer ServiceOnline & AppStaff

    Reviewed Feb. 25, 2017

    They have recently rolled out a strategy to enter the online space to compete with the Amazon and Alibaba's of the world. They are in waaay over their heads and need to stop. They will lose money and even more credibility than they already have. They started ad targeting me online, probably because of my large amount of online shopping - I am a millennial. I ordered an exercise machine and it was an absolute disaster. They are crooks and have zero accountability. Walmart.com said there is no "corporate" for their business unit because it is considered a separate entity of Walmart retail and I had to eventually resolve it with American Express who thankfully has an excellent policy to protect their cardholders.

    A company that thinks it is just okay to keep someone's money without giving something in exchange is disgusting. The list of things that happened is too long so I will give a few examples: Their website has some sort of faulty domain/DNS, etc. issue and will approve an order, then decline the order 11 mins later if you don't "edit" the address when using Paypal. Huge technical problem which means that they must have 3rd rate prog/devs. The entire business consists of 2 levels. 2nd level is considered escalation and there is no manager above this 2nd level.

    No coordination or affiliation with walmart retail so you may have to pick up the product at the retail location and they offer no services that walmart retail does. Eg - Walmart retail can deliver a product that is their own but not a product that was sold by walmart.com - it is a bizarre and disconnected setup. The financial unit for walmart.com does not speak to customers, so if there is a financial problem you have to play telephone with the call center rep who doesn't possess the ability to understand basic arithmetic - and when they relay the wrong message you have to wait 3 days to get a response, all in all it can take a month of your life if you let them chase their tails like clowns. And much more, after 8 days I put an end to it. Never will I ever visit that website again, I reported them to my google account and asked that they are blocked from marketing to me online. It is harassment. ** you Walmart.

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    Sales & MarketingPrice

    Reviewed Feb. 25, 2017

    Shop Your Way is a website mostly by Sears and Kmart and sells merchandise and when you go to buy it, other companies sell it, second party or third. When you click to go seller website it takes you to Walmart and the price will change and when you contact Walmart they say "sorry nothing we can do." When I contacted the Shop Your Way and ask why they said price agreed by Walmart seller... Walmart said "sorry. Too bad we are selling for higher price." This is a scam. I have found this more than once in the past and I am tired of the lies.

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    Customer Service

    Reviewed Feb. 23, 2017

    Walmart is now advertising their shipping options as like Amazon. I have ordered twice in the last few months. First was a dehumidifier, it came beat up and broken with no product box. They would not give me an RMA and I had to drive 30 miles to a store and wait 45 minutes to return and explain to 2 people why I didn't have a box. I then ordered a case of pickles, they came in a large box without any packing. The box was soaked and dripping on my porch - I did manage to get 4 surviving jars of pickles. What I didn't get was any response from phone calls or emails to customer service. Buy from Amazon or anybody else.

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    Staff

    Reviewed Feb. 22, 2017

    In general I'm a Wal-Mart shopper. There is always an experience that leaves a bad taste. I tried to return a 2nd book I had already purchased a month before (even had both receipts) to the Nottingham, MD store and was very rudely informed by an assistant manager that they don't accept book returns. Even told me I'd probably read the book (did I mention I had two receipts for the same book). I just went to another Walmart and had no problem at all with the return. I don't think it should be really hard that if Walmart's policy is no return, that maybe it should be posted in the aisle. It could have saved me the embarrassment or maybe I wouldn't buy books from Walmart in which I never will again. It's just not worth saving the $5.00 which is the average I pay for the hardcover books.

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    Customer ServiceSales & MarketingStaff

    Reviewed Feb. 22, 2017

    I just ordered few items for my niece birthday under one order number and in 5 minutes I called and canceled them. She (Customer service) told me all items are cancelled and also she sent me the cancellation email too. But the next day I received the email that one item has been shipped, so I called again and spoke to another person and explained everything. He apologized few times and said, "let your niece not to accept the gift and return it" and I said "how you expect me to tell another person to not accept her gift, it doesn't make sense to me." At the end he said he will try to stop it ASAP.

    After few hours I got another email that 2nd item has been shipped and I called again and same story again. I don't understand how come those items has been shipped if I got the cancellation email? It looks like somebody is not doing his or her job properly over there. Anyway that was a terrible experience and I never order anything online from Wal-Mart and I won't recommend to anybody online shopping from Wal-Mart too. You spend millions dollars for advertising and I think you should spend more time and money to train your customer service employee to know how to do their job. The funny thing is both persons asked me to give them good result for Wal-Mart survey, unbelievable.

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    Verified purchase

    Reviewed Feb. 21, 2017

    I have to write this just to get the disappoint off of my chest. My son received a $50 Wal-Mart gift card. I have not been able to register it. He just decided now to use it. It is the end of February, and of course no one kept a receipt to show proof of purchase. Well, too bad too sad. My son doesn't get his gift card. I know my 80 year old mother in law is honest and didn't try passing it off as the real deal. I understand it has to be this way because, yes, there are cheats and people that steal and try to get away with doing stuff like that. If you are one of those, thank you very much for contributing in a round about way to stealing a child's Christmas gift. Also, thank you Wal-Mart for not giving a rat's ass. There... I feel only slightly better.

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    Verified purchase
    Staff

    Reviewed Feb. 20, 2017

    When shopping at Walmart in Polson, MT. Your employees need to take a etiquette class. Unfriendly, don't know anything, treat you like a common thief. Watch me like I'm going to steal. This is very hurtful to have people suddenly show up watching everything you do. But never asking "can I help you." Ask where something is, they say, "Well I don't know. Go over there and ask." Your employees are very unfriendly. Thinking about taking our business somewhere else.

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    Verified purchase
    Sales & Marketing

    Reviewed Feb. 20, 2017

    I ordered an inflatable hot tub for Christmas from Walmart.com. I ordered from the site because I assumed it would be convenient. If I had a problem with the item I could go to the store. I did have a problem and went to the store but they said they cannot return anything purchased from Walmart.com because it is done through a third-party. This was never made clear when I ordered. In addition Walmart.com has a completely different return policy than the store and it is a much shorter period. This seems to be a complete scam. Do not order from the website.

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    Process

    Reviewed Feb. 20, 2017

    We ordered an online wall mounted fireplace. Their process is extremely misleading and vague. By all appearances we could return it to the store if we didn't like it. We weren't allowed to return it to the store. If they are selling things that they won't take back at a store they need to make it obvious and not make the consumer play hide and seek. My experience was so BAD that I WON'T EVER ORDER ANYTHING FROM WALMART again. Even knowing this and after looking at other items they sell online it is so vague and misleading that I would never trust their process. Don't order from Walmart!!!

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    Customer ServicePriceStaff

    Reviewed Feb. 19, 2017

    I am valuable customer of Walmart. I am starting from sketch what happened with me at this location: 2220 NJ-27, Edison, NJ 08817. I bought comfort zone heater and paid price 15.94. I went home and found that is not working at all. So I went to same Walmart to return the product and get the other one which hopefully work. My family is freezing because of cold so I have to get exchange one. At Walmart, I went to customer service and I ask lady there who was there aligning return products. I asked for help to return this product. She gave me unsatisfied answer that it's closed at 10. The Walmart timing shows 7 am to 12 am. They haven't mentioned anywhere that customer service department closed at 10 pm. I told her, "Can you get me a Manager?" She said, "It will be around here."

    I did not get helped that time and she was totally not in mood to work there and I found that she is not there for work rather than spending time by giving poor customer service. So I told her I will do the exchange. I was running there and I seen mostly all cash register employee less and employees just walking around. Next step I did "Exchange" and put my purchased product back and took the new one. After that I asked couple of employees there who was there regarding customer hours. One of employee did not know anything. He was so rude and he does not know anything. I asked him gently as "Sir, Can I see manager." He replied very rudely and inappropriate manner "I am working on floor". I was about to leave with exchanged product some guy stopped me and ask for ID. He literally blame me for shoplifting. I explained him everything that this is what's going on.

    My baby born just born and we discharged from hospital 2 days ago and he is freezing so I have to take this decision. Rather than helping me he was so mean to fill me out a paperwork regarding Walmart fine policy and some other stuff. He said, "I have listened your conversation with the lady in beginning." I ask him "Why you did not help me and why you let me committed to do this such activity." He said, "You should ask manager and all." I told him, "I have asked employees around here but did not get any help." I apologize to him many times and told him that I am professional person who did not want to do such things. He is so mean about paperwork about fine. He waste my 20-30 mins there to give me better solution. Also, he was not in any uniform and without the valid ID or batch on him.

    Finally, I asked him to take me with Manager so I can explain him and I just skip the unnecessary paperwork and let me go with my family to help them out. We both went together. He does not where is actual manager is and what his name. I repeated same thing with humble apology to manager but he also gave me poor response rather than helping me out. He was like "I cannot do anything about it." This is real poor customer service. This is really against human relationship act. Need to follow up with manager. I got $150 fine which I paid. This is really worse behavior from Walmart that they hired such a nonsense law firm who charge money. For $15 item I have to pay $158. Walmart should return me money. I will hire a lawyer to go against those workers who did this really abnormal behavior.

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    Customer ServicePriceStaff

    Reviewed Feb. 19, 2017

    Went to Walmart today (2-18-17) @ about 10:30 am to grocery shop. I was in the store for almost 2 1/2 hours. Got finished shopping now approaching the cashier with my basket full of groceries. Informed the cashier that my whole basket was price matching. She looked as if she didn't want to do it and stated that there's a limit on price matching. I replied "no there isn't." So when I pulls up the Walmart policy to show her she then said "we don't bundle"??? "What is bundling" I replied. She says "when you purchase something for an example 3 for $5.00". I said "everything in my basket is individual. Nothing in my basket was package as in bulks. These items was on sale at a different store." So it went so far to where other customers were looking because it was more than few associates at the cashier I was standing at. They had me looking like I was stealing or thieving, doing something that was illegal.

    The store manager told me that they lose money by helping me. How is that possible if Walmart honors price matching. Sad part is that I left the store with no groceries after being in there for almost 2 1/2 hours. I feel I have been targeted of an discrimination. This is my community store 5200 s.Fort apache las vegas nv 89148 Store#05070. I have been treated as if I'm an thief when I mentioned price matching. They became very disrespectful and nasty towards me.

    I was told that every Walmart store manager has the right to implement their own policy, meaning that every store have different policies. What's the purpose of having an corporate policy if it's not been followed. Managers are rude and disrespectful. I felt that I should not have to go to an different store out of my community. I haven't DID anything wrong, but followed the policy rules of price matching, the rules that the managers & associates doesn't follows. I was embarrassed. Very teary eyed & angry that I had to walk way without my groceries.

    I feel I shouldn't have to go through this or debate about my purpose of price matching or couponing. This experience makes feel like now when I go into Walmart my neighborhood store that I will be watched as I grocery shop because this isn't the 1st; or the 2nd time this has happened to me at this store. I refuse not to be silent about this discrimination or the discrepancy I keep experiencing. Stop treating price matchers /& or couponers like criminals, as if we are stealing or doing something thats illegal.

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    Reviewed Feb. 16, 2017

    I am constantly pressured, by Walmart cashiers to get their Walmart credit card. Even though I am a very good customer of their store and use a reliable credit card with a different provider. After 50 times in 2 years, of being harassed by their Walmart cashiers to get the Walmart credit card, I've tried to stop the Walmart harassment, but have been unsuccessful. I really like their store products and grocery store products, but don't enjoy the credit card harassment, when I go to pay my bill!!!

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Feb. 16, 2017

    I usually shop online since I find it easier for me. So this morning I go shopping online and there where some items advertised at one price but at checkout it was another so proceed to contact customer service which they did told me it was an error, but as the conversation kept on I told the representative that I had pictures and he gave me the help@walmart.com email to send which I did but to my understanding me sending the pictures meant that they would probably honor the price although it was an error. But no they then went ahead and told me it was fees and taxes being charge which I found ridiculously high so another representative tells me it was an error and unfortunately Walmart policy states that it can't be discounted at the priced it was advertised for which if they would have tried to explained it would have being okay. I love shopping at Walmart but after this experience and how basically they told me that their policy allows them to mislead consumers I will limit myself from Walmart online.

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    Reviewed Feb. 16, 2017

    Packaging they use for products is terrible - they put hard and soft products together with very limited packaging to protect one from the other and not enough to prevent all the items from moving around in the box. The result is the soft products get destroyed (in my case a bag of flour). 2 day shipping never happens. Best I've had in the last few weeks is 4 days and has been as long as 6 days.

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    Reviewed Feb. 14, 2017

    So my husband and I have got fish from Walmart a few years ago. The first ones we bought died within mins of being home so we went back and got more those lived forever and still are alive. So we decided to go buy a few fish for my now 6yo and 2yo sons. So we get 2 African Cichlids and one Lace Catfish. Well within 24 hours not even 24 hours one died.

    So we went back and got another one to make up for the one that died. Well we sat there at the tanks for well over 45 mins after someone was called to help. So I went and found someone well she didn't know anything about fish well. I tried to tell her they needed water above 74 degrees. Well she puts water out of the faucet in the bag (not filled to the water fill line) so soon as we get into the car within 5 mins of being in the bag he goes into shock and dies.

    We originally wanted to get a beta but after looking at them they all was leaning sideways dying. Fish was on the filter dead like handfuls. WHY ARE THEY NOT IN BIGGER TANKS. And seeing as how it's 1 inch per gallon they have 15 oscars in one small tank that won't even sale because of them dying. All of their fish in deland fl walmart are never fed or anything. How is this even allowed?

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    Staff

    Reviewed Feb. 12, 2017

    Walmart in the steelyards of Cleveland, Ohio has to have the worst management team in history. No one asks to help you. Checking out is a one hour minimum at best unless you get really lucky. BAD PLACE. 100 percent lazy, unprofessional.

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    Customer ServicePrice

    Reviewed Feb. 11, 2017

    Since walmart.com has started the two day shipping offer, prices have been inflated 20-30 percent. Walmart.com is now more expensive than amazon.com. Will be switching to amazon.com. They offer more products and much more reliable with good customer service.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 10, 2017

    Last night started like any other night of working on the night shift at my store. Well I get to work yesterday. Well three days prior my coworker put in her two weeks on Saturday night. Well she was gonna come for few more days and she came in last night tried to clock in. It won't let her. She goes to personnel apparently they can't do anything about it. She's not in the system anymore so she goes home. Our ONLY nighttime csm was off so I was there alone and A stocker had to come relieve me for breaks and lunch. I was working shelf check out.

    Anyway about 630 this morning this worker comes to me. He tells me he was in personnel when what happened took place. They fired my coworker for having too many occurrences and Clint our store manager actually said she wasn't even worth it. Now keep in mind she already had her resignation accepted 3 days prior and everything but because she has 10 occurrences she's now fired because "she's not worth it." The fact that he said that after how hard she's worked. They forced this girl to play the csm role the nights our csm was off. What that means is they made her do management stuff they didn't wanna do but never promoted her. But oh it gets better.

    I can get that absences occurrences are important to them and blah blah blah and that's fine but less than a week ago My husband that works in maintenance has 9.5 occurrences (the limit is 9) and he quit and they took his resignation. He didn't even show up the next day and they sent him paperwork in the mail saying he voluntarily quit and is REHIRABLE. Tell me how that's fair. It isn't fair. He had too many. They should've fired him too but no. Another manager took his off so he could quit voluntarily. They have been there the same amount of time and were in freaking orientation together. So not only did Clint screw her but I got screwed too because they wouldn't call nobody in to come help me.

    It'll probably be the same tonight as Thursday and Friday's were mine and her night to work. It just makes me sick how unappreciated we are. I mean if he could say she wasn't worth it hard as she worked but give him special treatment and truthfully he didn't work half as hard as she did he should've been fired multiple times. Tell me that isn't sexist. It is sexist. Almost all the male managers at my store are sexist and corporate don't care. Oh and overnight forget security. Let's just let everyone steal everything and do nothing. Poor store management and I don't intend to have this crappy job much longer. I loved customer service until this sexist jerks ruined it for me. Now I feel dispensable and I appreciate and I'm one of two night time cashiers that's are even left. Disgraceful.

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    Verified purchase
    Customer Service

    Reviewed Feb. 10, 2017

    I have an online order come to my home often and usually I am very pleased. My last order was incomplete and I tried to call the 800 number. Totally useless. I sent an email but who knows how long that will take to be answered. There is no drop down menu for incomplete order. It's all great until something goes wrong. I have never had an incomplete order from them before and anything I ordered but didn't like I returned to my local store. I am really not happy with Walmart online. Also in my most recent order not only is an item missing there was a hole in one item and a pair of jeans that are two sizes too small than what the label says. Time to say bye bye to Walmart online!

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    Reliability

    Reviewed Feb. 10, 2017

    Don't buy anything on this website, I order something from them and Walmart takes NO effort to help you get a refund from anyone who sells defective products on their site. The product I ordered fell apart after 20 days of use - total junk. I complained and Walmart who takes no responsibility for anyone selling on their site told me to talk to the seller - who is not in US. Their policy is "But must return for refund only. Replacement is not offered. All returned items are subject to 15% restocking fee. Returned products must be in brand-new, unused, undamaged and resellable condition. Shipping and handling and return shipping charges will not be refunded or reimbursed under any circumstance." Total junk products. Do yourself a favor and don't got to Walmart.com site and purchase anything.

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    Customer ServiceOnline & AppStaff

    Reviewed Feb. 10, 2017

    It's the worst company in the world. While working there, they slowly kill their employees. This is a fact, once they break you, you're dead to them. You get fired, then they lie about the situation that happened. Even though you have proof. Oh and forget trying to receive unemployment. They lie to the agents as well. But it's a great new thing called a phone it records things, oh just to go a little old school, witnesses.

    Here is another thing, just a warning, do not use the app for w2 through Walmart. Because I've been trying to retrieve my w2 since I don't work there anymore, nothing. A phone number found on their website will fax over a copy to you or tax agent, and mail it too. Here is the kicker ha they got you again. They mess up your w2. Example: the one they sent of mine federal taxes box was empty. My tax agent and I know it's wrong. So if anyone knows who to call. Please let me know. One thing's for sure a lawyer is the next person I shall be seeking.

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    Verified purchase
    Customer Service

    Reviewed Feb. 9, 2017

    Ordered items from Walmart to be delivered to Condo Apt on 10th floor. Items left in hallway in basement garage 11 floors below. No one advised they were sitting there. Customer Service was No Help and didn't really care about my Complaint. Won't be buying from Walmart again.

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    Customer ServiceSales & MarketingStaff

    Reviewed Feb. 8, 2017

    First of all, Keaaumoku Walmart and Fort Street Mall Walmart has some rude associates. One of the associates that works at the Fort Street Mall Walmart almost caused an accident. I believe she is Samoan. She drives a maroon Explorer or Expedition. Because we accidentally went into the wrong lane to get a parking ticket and had to back up, she sped up quick as we tried to get through and almost banged us.

    Second, when I asked some of the associates for specific items, some will say they don't know and won't even go any further to help me. What kind of customer service is that?! Without customers the store is nothing so they should serve the customers. When I worked for a retail store, if we don't know where a product is, we will find out from a manager instead of just saying, "I don't know." We will try to help our customers at the best of our ability. And if we can't find what they want or need, we will either supplement it or send them to where we know the product that they want is. That is customer service.

    Another problem I have is that 90% of the time I call there to see if they have a product I want or need, no one answers! And if they do answer they put me on hold for a long time and so I go somewhere else to get what I need, which probably won't matter because they already make a lot of sales. The point is, customers should matter if you really want sales to go up. Walmart should train their employees to be more active, more friendly, and more positive. That's what drive sales even more.

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    Customer ServiceStaff

    Reviewed Feb. 7, 2017

    On August 08, 2016 I took a medical LOA for Anxiety after a total loss in my life. I've been with Walmart since Sept.1, 2007 and currently still works for the company. I have never left and came back, I spent my entire adulthood with Walmart and learned a lot since I been here. When I first started working for Walmart I was hired as a service writer in the Auto center registering vehicles into the system for service. Two and a half years later I worked my way up as a Support Manager in the auto center and from there I was promoted to a Zone manager in the backroom. Within a few months the Zone supervisor position was taken away and I became the backroom Cap 1 Supervisor. I've been in management for nearly seven years straight. I never been coached or had any concerns about my job performance before I went on my medical leave.

    Walmart started a new policy with getting a LOA, instead of going through our personnel employee we now have to go through Sedgwick and they are responsible for communicating any and everything I need during my time away. However, my store number at 2816 was responsible for making sure I was returning back to work or if I was at risk of losing my position. The policy states that anyone who returns to work during their job protection period will be entitle to the position they held prior to going on leave, or a similar position with the same rate of pay and benefits. Otherwise, we will have to remain on an inactive status while our HR associate and manager work with whoever to apply for position that you're qualified for.

    On Oct. 7, 2016 I received a email stating my LOA was exhausted. Which was notified to me a day after my exhaustion but the policy says I should have been notified a week in advance. Although my leave was exhausted under state law, the letter states I was still approved until Oct. 31, 2016 under Walmart personal LOA and anything from that day will not be protected. Once I received the email I called my HR associate and she acted as if she knew nothing about what was going on so I call Sedgwick to find out that they have combined my Intermittent Leave and Continuous leave together without informing me. So two weeks before I returned back to work my position was taken and given to the Cap 2 Supervisor, even though I was back at work before me job protection.

    When I called to open door my position my store manager Paul automatically offer me the lowest level position in the store without following proper procedures. I have never been treated so badly in all the ten years I have invested in Walmart and I can honestly say I didn't deserve it. I know in my heart it was done out of revenge because I am a young ** woman. My proof is in the fact that they gave my position away the second week of Oct. 2016 and it is now Feb. 7, 2017 and the new supervisor still hasn't started his new role. The passion I had for my company is destroyed and I want it back!

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    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed Feb. 7, 2017

    Never buy from Walmart.com like me. I purchased a laptop from the website for my boyfriend. I figured that buying from Walmart was good because if there were any problems I could just take it back to the store and get him something else. So even though Amazon had it cheaper, I bought it from Walmart. It came quickly and shipping was free, however, this computer didn't look to be good for my boyfriend. I went to return the computer to the store and they told me they couldn't take it back because Walmart subcontracts to these third party vendors, and told me to call the Walmart 1800 number. So of course I did because this was a $240 purchase and I wanted my money back.

    They gave me the name of the third party which was Deal Clock and gave me the email and phone number. The phone number was wrong and I emailed them because I wanted my money back. They told me that right off the bat, they keep $20 because I'm returning it. Then they tell me that I have to pay for the shipping. So now I'm really angry. First of all, Walmart doesn't really openly advertise that they subcontract. You buy from them for the convenience of returning. Next, if they are affiliated with this vendor, then shouldn't they have to take it back? This whole thing is a scam but I WILL get my money back because this is a huge scam.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 6, 2017

    Order for tires was placed online, confirmation received and arrive date was 2/6/2017. I go to the store and they were not delivered. Wal-Mart store associate calls Customer service and the order was never processed. The Customer service agent would not discuss the order with the Store Associate and instructed me, the Customer to call them. The CS Agent was on speaker phone so I heard the whole conversation. I called Customer service myself and spoke with a supervisor and the only thing that could be done was to cancel the order, place a new one and hope it would go through and I would receive my order in ANOTHER WEEK. Supervisor claimed nothing else could be done, order could not be expedited and there was no guarantee the order would be processed the 2nd time either.

    I am in the process of moving and had to put off the move for a week while waiting on tires from Wal-Mart, now I am told I have to wait at least another week, could be longer or I may never receive them. Before placing the order I shopped many places, made many calls to see if anyone had them in stock and no one did. I was told my only option was to place the order online. I understand issues happen but the resolution response I received was completely unacceptable.

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    Customer ServiceCoveragePriceStaff

    Reviewed Feb. 5, 2017

    Approximately 2 days ago- February 3, 2017. I went to the WalMart Store in Rancho Cordova, California. I was going to buy several items and figured I would get store credit for my Christmas gift (a green curtain with gold trim). I had already purchased the curtains that I wanted and did not want or need the green curtain. While standing in line- I decided to ask a manager about store credit or if I could trade item in for some other items (I needed 2 smoke detectors and K-cup coffee pods for my husband's business- I was going to spend 150.00). To which she replied as of last week there is no more store credit.

    Also, unbeknownst to me, the new policy for the store is- You must have receipt or know the exact date and time of purchase- in order to get a refund. I was not going to get a refund. It was a gift to me and my sister did not want me to know how much she paid for the item so she did not give me a receipt. She is also going through personal issues and could not remember the exact date and time of purchase. Manager (I now believe her name to be Tasha) told me I could only get another curtain of a different color and nothing else. I told her I was unaware of new policy and they DO NOT have signs up stating new policy. She proceeded to keep my curtain and my money. I needless to say did cuss at her at that point and called the corporate office same day.

    Several hours after the incident on the same day, I ran into an employee that just got off of work and the person stated that they were saying that I stole the curtain. I HAVE BEEN GOING THERE FOR 11 PLUS YEARS EVERYDAY SINCE THEY OPENED DOORS. HOW DARE THEY SAY I STOLE FROM THEM. I called back the corporate office to add an addendum to my original complaint.

    Yesterday, February 4, 2017-- Tasha called me and told me she saw the video and that she did not see the curtain being left behind. She took it from me!!! She also told me that they were going to put up a sign for future. She also said since I already purchased red curtains on my own that the problem has been resolved. How is it resolved. They kept the curtain- I never left the store with it. They did not let me get anything I needed or the money back for said item. They stole from me!!! I called back corporate office again after my conversation with Tasha, only to be laughed at the end of call. I will be calling corporate today to address the issue of the representative laughing at the end of our conversation. It is not the cost of the item in question- it is the principle. They changed their policy and gave no warning to customers about policy changes.

    Here is new policy with a general situation to illustrate the dilemma until customers are used to the new policy: You buy a gift for someone. It is the wrong size or something they don't want/need. Usually you take it back to the store and exchange it. Well, without a receipt (which is not new) you will not get a refund. However, say you didn't want the person to know what you paid for said item, so you do not give them a receipt. They are out of luck- no exchanges no refund. Or you have to know the exact date and time of purchase so they can look it up- well you can't remember that either- again out of luck.

    They keep the money and you are stuck with something that does not fit or something you can't use. (Having to know the exact date and time of your purchase is new policy.) They also did away with store credit, doesn't exist anymore. So, last year if you still have a gift that you want to exchange- I hope that the person who bought it for you knows the exact date and time of purchase or gave you a receipt- otherwise you are stuck with the purchase.

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    Reviewed Feb. 5, 2017

    Walmart is misrepresentation the facts about their refund policy. I returned a couple of items to Walmart in Spokane Valley, WA store without receipts and I was told to call a 3rd party company that monitors Walmart's returns to discuss my return with them. I was also told that this 3rd party company is not affiliated with Walmart and as a result they could not help me with my return. The manager's by the names of Jessica **. One of the items was damaged and Walmart even refused to exchange this items. I was told to call this toll free number and discuss my return with them.

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    PriceStaff

    Reviewed Feb. 2, 2017

    Walmart had in a hard to find bolt action hunting rifle but it was quite expensive so we applied for a Walmart card just thinking it could come in handy one day and in the meantime it would help build credit. Well they said it would be a couple of weeks until the card would come so we printed out a piece of paper that they told us to. We took it there and looked at the gun and saw it had damage from the lock so we asked for a discount. Nope that did not happen. So we said we would still take it then they sold us that. The card expired a few hours before and they would not hold the gun so she takes it back and we came back later and they had a very nice lady on duty. We bought it and it all went well but just shows what happens when you hire nice employees vs very very unfriendly ones.

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    Customer ServiceStaff

    Reviewed Feb. 1, 2017

    How Walmart treats kids with Autism - My son who is 17, was first diagnosed at 2. Got a job at Walmart in November as holiday help as a stocker. Ignoring the stupid fact that Walmart has 4 tardies/absences in a 6 month period (this includes sickness, flat tires, dog dies or I have to stay after school!) doesn't matter if you call in or not. So they explained this procedure to my son. I had no idea about it. Everything is verbally explained during orientation. Let me go back and state he is on an IEP and memory isn't his strong suit. Before this HORRIBLE experience he worked at Burger King for 6 months and left because he wanted to try something else.

    Walmart managers never said he was getting close to his 4 penalties, according to him when he did have to call in they said no problem. He is sick one day, I have him call him. He shows up for work the next day, works for 2 hours they pull him aside and fire him. Way to go Walmart! So being a pissed off parent I call the local store as well as corporate. I finally get a meeting with the store manager, which by the way had the power to rehire my son (great employee they said!) instead he blames my son. If my son would have pointed out he was autistic they would have done something different. So you blame the kid, who doesn't know that he is supposed to be treated different because he has always had things modified for him. Walmart sucks and I hope they get their asses sued.

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    Verified purchase

    Reviewed Jan. 28, 2017

    I purchased a small space heater from Wal-mart via UnbeatableSale which was broken when delivered. I had to ship it back to UnbeatableSale. I had to pay for shipping of the item both to me and on the return for an item which was broken. I was out on shipping costs of about $20 with nothing to show for it. I was refunded the cost of the item plus tax, but no shipping. I would not recommend purchasing from Wal-mart online.

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    Customer Service

    Reviewed Jan. 28, 2017

    I have accumulated about $75.00 of rewards dollars with the Walmart Savings Catcher program. I should be able to use these monies whenever I wish. Unfortunately, when I try to redeem the reward dollars the application will not allow me to redeem. I've called customer service several times, starting in December of 2016. Customer service told me it was an IT problem and someone would get back with me, that never happened. I called customer service again on the 27th of January 2017, and was told that they would send request to IT and someone would get back to me. Still no contact, no explanation, and still can't redeem the rewards dollars. I would prefer Walmart customer service to just be up-front and tell me if this is a program that has been discontinued.

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    Price

    Reviewed Jan. 26, 2017

    I made an account on here just to leave this review. I recently bought my first betta fish from a local pet store. The tank prices were a little high so I decided to go to Walmart to find one. I walked past the live fish and my heart broke. There are dead fish and much too small tanks. The betta were pitiful. Most were half dead. I found two that looked like they had a chance so I bought them and took the home. The water was filthy and there was mold and dirt in the bottom of their bowls. I fed them after putting them in tanks at home and they ate the food like they'd never eaten before and immediately were more lively. Just makes me sad I couldn't save all of them.

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    Staff

    Reviewed Jan. 23, 2017

    I went to Walmart and wanted to buy a fish. Even though there was a bunch of dead fishes, I felt bad for them and wanted to take one home! I told 2 employees and I waited for a long time but nobody ever came. When I went to check out for the other stuff I went for, the cashier didn't even know they sold fishes and told me to go to PETCO.

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    Customer ServiceStaff

    Reviewed Jan. 23, 2017

    Every time I go to Walmart customer's service in Starke, FL it's always the same woman working with the same rude attitude. Every time I speak to her she just look at me funny. Walmart employees need to keep their personal problems at home & come to reality that they're on a job & being paid for it so be polite to all customers regardless of the color of their skin.

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    Verified purchase
    Customer Service

    Reviewed Jan. 21, 2017

    As I was waiting to get a yard of fabric cut, 4 employees walked past and I simply asked if someone could be called to the fabric section (where someone should be full time). No one ever called for anyone or came back to help. Needless to say I did not get my fabric. This is not the first time. And then once I got to the check out counter (spent over 100$) the cashier blamed it on the fact that the store co manager had just passed away. I understand that's a terrible situation but this is a corporate store and you still have a job to do.

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    Customer ServiceStaff

    Reviewed Jan. 19, 2017

    My partner and I went shopping on 12/13/16 at our local Walmart. Store# 3428. As we were checking out, my partner put items on the belt and the last item was a 30 pk beer, the cashier stated she cannot pick or lift the beer and asked my partner to pick it up, before she rang up the item. There was a large beam in the way, my partner and I asked why she can't lift or scan the item, and the cashier stated she has a bad back. I said "you should not be working if you're injured." My partner picked up the item and went around the beam, but was tripped up from the rubber mat that was laying too far out, she fell into the next isle of plastic bag bagging area. A few beer cans splattered open and my partner injured her arms and hand by the bag stakes, customer standing behind us went over and heard the fall and was upset with the cashier who did nothing. I also went over and assisted my partner.

    She immediately said her arm was hurting... still again the cashier did nothing, only said "let me get someone to mop up the floor!" I got the manager, she too did nothing except say "go to Customer Service and file a injury form!!" I was upset and so was my partner. After going to CS we filled out complaint and injury form. Cashier came over and stated, she shouldn't have been working! I complained to the manager "your employee should never be at work with a back injury!" Ambulance was notified, my partner was taken to ER and had a sprained arm. Claims management for Walmart Stores, Inc. denied our claim and indicated NO negligence on their part! The case manager was very rude and non caring. No empathy for my partner's injury. The cashier didn't take responsibility nor did she admit she had a back injury. Walmart is a joke but yet their goal is to provide a reasonably safe place for their customers to shop. We will never shop there again!

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    Customer ServiceStaff

    Reviewed Jan. 19, 2017

    I went into the store to make a money transaction. Arrived at 0750 to find out that they open in ten minutes so that's ok. I browse through the store. You can always find something you need in Walmart. I go back 0805, the MoneyCenter is still not open. So I go back to customer service and she doesn't really want to be bothered so she tells me "that's next door", in a rude tone. I tell her no one is there so she calls and I still have to wait. Waiting was not that bad but I work too hard for my money to be treated with a lack of respect and a unprofessional demeanor. Walmart has a great variety of products but the service sucks. I will rather go to Target. At least they service you with a smile and make you feel like they are happy to service you. You never know when your smile is a customer's X-factor or defining moment. I had a great experience in the MoneyCenter but the journey dampened my total experience.

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    Customer ServiceStaff

    Reviewed Jan. 19, 2017

    On November 27, I received a message from a relative while on break saying my grandfather only had a few hours to live. I then proceeded to my manager to tell her that it was urgent and I needed to leave right away. Her response was "There is nothing I can do about that. You do what you choose. " Then I took my badge and clocked out of work. The next morning I called the personnel manager and explained what was going on (losing my grandfather that night). She said would try her best to speak with a manager but that I was still on schedule for the next day. The following day on November 29, I had reached my 6 months mark and I went to work to swipe my badge and they told me I had been terminated and taken out of the system and that next time I should manage my time better... Today on January 18, I went to get my last check stub and the status of reasoning of being fired and my managers wrote that it was "Job abandonment."

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    Verified purchase

    Reviewed Jan. 18, 2017

    Still waiting for remaining refund from cancelled order. Item was ordered on 12/31/2016, but it was the wrong item I purchased so I cancelled and only received a tiny bit of my refund which was the 4 year warranty on the item. I contacted through their chat service and was told they would have the cancellation process sped up, and it would take 3 days. It's been over 3 days and my patience is depleting by the day, this is nearly $550.00 that I am waiting to be refunded to my Paypal account, I may end up having to contact them to file dispute. I have ordered from Wal-Mart.com in the past and never experienced anything like this until now, losing my patience here.

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    Customer ServiceStaff

    Reviewed Jan. 17, 2017

    DO NOT order from Wal-Mart online. After the first order arriving damaged and the replacement never arriving, the customer service was amongst the WORSE I HAVE EVER RECEIVED and now at their convenience I have to wait for my 1k refund and for them to pick up the damaged item. The irresponsible handling of this order actually ended up costing me money and time and the inconvenience that was completely disregarded by their customer service is absolutely disgusting. I will be sure to spread this experience as much as possible and I suggest others do the same as I am positive I am not the only person that has had dealt with and been treated like this. NOTE TO WALMART: Please add a ZERO OR NEGATIVE STARS OPTION TO THESE REVIEWS.

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    Wal-Mart Company Information

    Company Name:
    Walmart Vision Center
    Website:
    www.walmart.com