Wal-Mart

Got the new order and it was box 1 of 2 again. Called back. They were sold out of that item completely this time. I was sent a return label. I returned the item via FedEx the next day. A week later got an email that I didn't return it and they were going to charge me for it. Talked to customer service again. Sent them the tracking information that showed it was delivered. No problem, their mistake and they would make sure I got the credit for it. Two weeks later, another email stating I hadn't returned it and they were charging me. Had to contact customer service again. Not sure what is happening with Walmart. I used to order online all the time with no issues. I'm so disappointed. They have lost a long time customer.

My Sister ran into the same issue a few weeks ago but when she called to verify they still didn't remove the fraud flag or allow the transaction to go through!! I will take my business and and share with all my social media friends and family the horrible quality of service I received from Riah, the company over the Walmart money center's Walmart to Walmart program!! Worst ever... Save yourself the trouble and use Western Union instead!!

Que the second associate. I have seen him working there before, with a uniform and all. So I knew he worked there, even though he didn't have any uniform on, or anything to indicate he was an associate in the first place. He stepped into the conversation and proceeded to tell me "no, you're trying to leave because you didn't pay for any of it. I saw you bag those items. You are no longer welcome here." That's the point when I just walked away and told him I would be calling the manager later on. I could see the situation was escalating, and I was getting very angry at the whole situation. It was much better for me to walk away than to continue.

Not only was there no proof that I "stole" my groceries, but he outright decided to "ban" me from that particular store based on the "proof" that he saw me rearranging my bags to keep more organized. I suffer from unnecessarily painful uterine cramps, so much so I had to be prescribed a pain killer because over the counter medication didn't cut it. What really made me mad was the fact that I could've just as easily been a cancer patient that he could've said all of that to. And that would've been much worse.

I have already complained to the store manager, and honestly, at this point, I really don't want to go back anymore. Until they have a staff that can conduct their employees to communicate with professionalism and integrity, I really don't see a reason why I should go back ever again. And the Walmart that I went to, was the closest big grocery store nearby my home. The other is a good hour away from me. But I would much rather go out of my way than to return to a store that falsely accuses people of stealing just because they need pain killers.

I am visibly upset at this point, get to customer service and ask for refund on everything I just purchased. She asked why and I said because how I was treated on my way out. She called a manager over, Ryan, and I explained what happened. He apologized, said he would offer me a gift card. Took all the information about what item was causing the issue and walked away. While I was waiting, the woman at the desk took a call and I can only assume told Ryan that I went through "TE 29". So I asked if I was being detained while Ryan reviewed the security footage to determine if I actually did purchase the item that was on my receipt? She assured me I wasn't being detained because she could clearly see it was on my receipt.

I told her I could call a detective from the Oxford PD, to help sort this out if they liked, and she said it wouldn't be necessary. I expressed that it certainly felt like I was being detained, and my time was more valuable than the time I was spending in this store. Moments later, Ryan came back with a gift card equal to the purchase I had just made. He explained what happened, brought me over to the front guy, "Mike", explained everything again and "Mike" turns to me with his hand outstretched and says, "What's your name?" I responded, and he said "I'm Mike" shook my hand and went to turn around. I said, "that's not an apology" and he responds "I played hockey, and in hockey that is understood as an apology." I said I never played hockey so to me you simply introduced yourself to me. In front of Ryan, Mike says, "I'm sorry. Do you want me to get on my hands and knees?"

Now, my receipt says I went through the register at 4:07pm, I didn't get back to my car until 4:35pm. Seriously? Almost 30 minutes to be completely disrespected by a Walmart store employee? I almost handed over my Walmart Credit Card to Ryan on the spot. He admitted Mike's last actions were not necessary and he would talk to him after I left. All I wanted to do was purchase my items, go to my car, and go home, but your new front door procedures and actions from Mike didn't let that happen. Ryan's efforts should be commended, but unfortunately Mike's actions are too much for me to overcome. I will be paying off the balance of my Walmart card, closing it, and shopping elsewhere.

The more I think about it, I was being "detained" for absolutely no reason. I didn't ask for a gift card, it was offered to me. I would have been more satisfied being allowed to return the purchase I had just completed, refunded in full, and never shop there again. No, I was forced to wait while Ryan figured out what the issue was. As far as I am concerned, that was NOT my problem or issue, so why was I forced to wait for Ryan to determine why it happened before he issued me a gift card? I checked out at 4:07pm, the receipt for the gift card Ryan gave me was processed at 4:23pm.

Why did it take 16 minutes for a gift card to be issued to me, and why couldn't Ryan do it "on the spot" at the customer service desk where I went to get the refund in the first place? Why did he have to check the register I checked myself out "to see if that was the issue" while I was still there? Why couldn't he research the issue after I left rather than keep me in the store? He claims they weren't detaining me, but what would you call that? I asked the woman at The service desk to just refund my purchase, forget about the gift card so I could just go. She wouldn't even do that, told me "Ryan was working on the gift card and it wouldn't be much longer." They were "detaining" me!

The "glitch" or whatever the issue was is NOT my problem. My receipt clearly showed I paid for the item in question, and I am certain the security footage of me at the register supported it. All I wanted to do was purchase my items and go home, but I spent nearly a half hour longer than I should have! Then I had to put up with the sarcasm and downright rudeness from your front door guy, Mike.