Wal-Mart Reviews

Walmart refuses to accept calls from VOIP Housephones to 800 9256278. Not everyone has unlimited cellphones to call them; cellphone service is timed even if a cellphone is available to call them. This started 2 months ago; they claimed they had a hacker problem. I was also promised that issue would be resolved and they would offer compensation for measured cell phone usage. Neither has happened. People with a VOIP phone may not also have a cellphone themself or limited access to one. They do not even communicate with customers via E Mail explaining or offering resolution. Great way to treat customers. Lorrin **

We went shopping at the E. McKellips Rd Mesa AZ store. Friday night 7pm. 1….ONE register open with an actual human. Lines were so long at U-Scan registers. People had overflowing carts. Prices are not any lower. Gladly take my money somewhere else.

I received an Infiniti Pro Conair Hair Dryer as a Christmas Gift. I took it to the store on Fallbrook Avenue, West Hills California. They could not return it because they did not carry it in that store. They acknowledge Walmart carried it online and suggested to call the Online Customer Service. I called the Online Customer Care. The lady checked and acknowledged it was from Walmart. She provided a ticket number and asked me to wait 72 hours for their system to get updated and then took it to the store and get store credit. I went to Walmart and they had no idea what they were supposed to do. I was there for a long time and store couldn't help.

This review is for Walmart online customer service. It's absolutely terrible! If I could, I would give it zero stars. 1) First you talk to their answering machine forever. 2) Then the actual representative hangs up on you without helping you. It happened to me twice today. 3) The promo code I received two days ago from Walmart via email is not working on their website (not found), and the representative don't know the reason and can't fix it. 4) On January 10 instead of two ordered items I got only one and since then for more than 20 days I can't get a refund even though I call them every other day about it. Interestingly, they don't even keep the records of my calls and requests. 5) After each phone conversation with their representative erroneously I'm getting the email "Unfortunately, we're unable to process a refund at this time". I don't even know what to do now... Very disappointed!

Walmart customer service is by far the worst of all online sales. If you have a problem, customer service will not help you, just gave Walmart free money. Shop on Amazon if you want customer service in case of an issue.

First it was closing register aisles for self checkout while being surveilled by no less than 4 employees, 3 of whom could be on registers, now when you go through the self checkout god forbid you put your fruit or eggs on the counter so you can scan them last, because they are best not under your gallon of milk. Then a series of alarms go off to the surveillance crew that you are trying to steal the fruit or eggs since they are on the counter but not scanned and then the register shuts down and you have to wait to be cleared and the surveiller to find the issue. Just open the damn registers, you have like 25 aisles of registers, and don't get me started on the price increases.

My Vet recommended Fancy Feast for my diabetic cat. I never spent so much money on cat food before Covid hit..Last year I paid $23.00 for a 30 pack of 2 oz cans..At Walmart. In just 3 months the price went up $5.00..And it's not just cat food...But dog food has jumped 40%. This is outrageous and this super expensive store has to stop price gouging the consumer..If I could I'd take my cat off this expensive product and switch her to something less expensive..But unfortunately she's highly diabetic and the vet recommended it highly..I want Walmart to know that we the people are not all millionaires and we live paycheck to paycheck. We love our animals ..But this is totally taking advantage of the common consumers!

Had missing parts on a game table for grandson, called 3 different times to resolve the problem, got 3 different answers from supervisors the first 2 with solutions, but the product never arrived and the 3rd no acceptable solution but a refund which doesn't help one bit with the missing parts. My son in law spent hours putting this together to discover the missing parts so my grandson has a game table that he can't use one of the games on it. After an hour on the phone each time, I gave up for a refund. Which is what I am sure they wanted me to do. Very poor customer service. You have to stand behind the products that you sell no matter what; the customer is always right in a good business.

Ordered home delivery and some items were missing. Took me 3 days of calling and nobody answers phone. The voicemail said the missing items were "not refundable"! They take your money and keep it! In other words they steal your money. One of my items was $5.99! I'm very upset about this. Unbelievable!

Online service in the auto department is an absolute nightmare. They tell you yes! We have your product. Then a day later, they just cancel your appointment. Take your money. Well you might get your money back. Is this a legitimate way to do business? Take customers money, don’t provide the service, and we may reimburse you. Just an absolute disaster.

I like Walmart the store, the selections: especially of low sodium and sugar free options, in store shopping most of the time, the prices, and so on. The cashiers and floor assistants are pretty good most of the time. However, I have had a problem with customer service agents both in store and online. Most things get resolved but they never address the problem person, the attitudes, or try to make up for hassles that take a toll in time, emotion, and trust. There are frequently small issues of missing or broken items, cancellations and glitches in the machines. Many are resolved and some are not. This is a very frustrating but overall small issue. The problem is that Walmart has double charged me three times that I know of. Two were grocery orders that were correctly charged the last few days of December but charged a second time incorrectly the first few days of January the next year.

WalMart Plus is supposed to be WalMart answer to Amazon Prime. But WalMart doesn't deliver on that. Literally WalMart has problems delivering my orders. Sometimes, I just give up after waiting over a day for someone to take the order and deliver it that I just cancel the order. I usually end up just ordering from Amazon which provides a much better delivery experience. I think the sticking point in WalMart's deliver system is they rely on a third party system to accept delivers. You also have to tip if you really want someone to accept your order for delivery. So that sort of defeats the purpose of buying a WalMart Plus subscription when you basically have to bribe a driver to get them to delivery.

I'm disgusted with the way Equate is using tariffs to more than double their prices! The American people made the owners of this company worth more than they could possibly have ever imagined. Now they just want to steal from us!

While trying to cancel and get refund for 2026 Walmart+ membership fees, chat sent me a link for something called Just Answers. Led me to believe it was free. Link opened a page that I now think is everything but free. Misleading!! BAD COMPANY!!

Do not purchase tires online!! What a horrible experience. I ordered 4 new tires. I ordered them wrong but thank goodness they weren't in stock or they are not eligible for refund says the AI representative who answers the phone at Walmart.com customer service number. Due to being out of stock, Walmart cancelled and refunded me for two of them. I ordered 4 correct tires but had something tragic happen and didn't need them. I had to wait until they were delivered to the store, go to the store, send them back and that was over a week and a half ago--- I still haven't received a refund from any of those yet; along with the two from the first order!

Just had my second horrible experience ordering online from the local Walmart. A year or so ago my husband ordered an ipad through Walmart and opted to have it delivered to our home, and the third party delivery company supposedly left it lying on our front steps in a highly visible location (he had given specific instructions to put it by the door.) Anyway they took a picture of it lying there exposed to passers-by, and then who knows what happened to it after that. I arrived home just 20 minutes later and it was not there. My husband went to Walmart to speak to a manager but they refused to take any responsibility for the theft, or give us a refund, and we had to buy the item a second time.

What happened to Walmart? The customer service throughout the country is HORRIFIC! I am retired and travel extensively so I know this for a fact. It seems that Walmart only caters to the lowest form of human being now, so no one cares. There are still some AMERICANS with education and class that want to continue to shop at Walmart, but will probably not continue to do so because of the (again) HORRIFIC customer service and lack of cleanliness in SOME of the stores. It all starts with MANAGEMENT. If the managers are jerks, the entire store goes to pot. WALMART corporation WISE UP! Have some respect for your countrymen....the ones who made Walmart what it is today!

It is deeply unprofessional for Walmart to treat paying customers like criminals as they exit the store. If the company does not trust customers to use self-checkout responsibly, then the machines should be removed. If the issue is a lack of trust in cashiers, that is an internal staffing matter. Confronting customers, creating scenes at the exit, and demanding receipts is not an acceptable solution.

Walmart made my holiday, and shopping was made easy even items that needed replacement. Thank you. In-store was fast and efficient, on time customer service was strong and on task. Even the items for my holiday menu were on hand fresh.

I bought stools, and I didn’t want to put them together, so I got the assembly package. They don’t Market it well, the assembly of products is done through Angie’s list and there are no refunds. I thought it was WalMart bringing the item and putting it together- it is not. The product gets shipped from Walmart- then the Person from a separate company comes to put it together.

Walmart knows how this time of the year is like. It’s bad enough most everything is self check out and there’s hardly no lanes open but yet the cashiers they have are extremely slow with no sense of urgency. You would think with that they could open more lanes.

Horrible. Less than a week from Christmas. Had no problem with other deliveries. Get a picture of my front porch. 12 minutes later package not there. 15 other packages and the expensive 1 in a small bag gets taken. Inside job. Hire other people.

I recently ordered a Pack of sweatshirts (2) from them. The listing said "Gildan ADULT MEN'S Pack of 2 Heavy Blend 50/50 Fleece Crewneck Sweatshirts, multipack sizes to 5XL". I scrolled down covering the description and ordered a pack selecting my color and size. Then selected checkout and processed my order. I failed to scroll back to description and would have seen they changed It to a Single shirt. Then they billed me an additional $2 later from the $17.94 they were advertised for. So then it was $17.94 for a pack of 2 or $22.76 for 1 shirt. I sent them an E-mail about it and they just said I only order one. I feel I was deceived!!

I really wish the CEO/CFO would get rid of all the foreigners that work at the Walmart Customer Service number. I called to inquired about a large shipment that was placed around December 2025 because part of my order was delayed via a text that Walmart sends, and they cannot tell me if it is delayed or not. They have stated they can’t even see that is delayed. This has happened multiple times on orders I have placed rather it is being delivered to my home or being shipped.

Ordering online should be simple, but this experience was anything but. When my order arrived completely wrong, I tried to get help through their AI system, which felt like going in circles. It kept misunderstanding the issue and pushing canned responses that didn’t solve anything. After enough attempts, I finally reached a real person, but communication was still a struggle. Their English was not understandable, but they kept missing the point of what actually happened, which meant repeating myself over and over. Instead of resolving the problem, I ended up making multiple calls and spending far too much time trying to fix something that should have been handled in minutes. Overall, the process was exhausting. If a company is going to rely heavily on AI and limited customer support, they need to make sure both actually help the customer instead of adding to the frustration.

Come to Walmart where you don’t get a credit card for a refund unless you ask for it! In the Kahlui-Kona Walmart, I returned items and expected a receipt. I was wrong. The agent gave me a Walmart credit card for the items that I had used the card. However, she did not give me the credit card receipt which showed the amount of the refund to my card.

Delivery driver works at FedEx, but delivers groceries for Walmart. This driver dents every can and smashes every glass bottle. Walmart tells me to send a picture, but I don't know how. Walmart will not correct this kind of abuse. They refused to do anything. The box leaked all over my floor and I threw the box with the contents in the dumpster.

I advise everybody against purchasing online from WALMART. it is a very disappointing experience if anything goes wrong, which was our case. The very expensive Christmas tree that we ordered was nothing like shown on the website. It was under a 30 days free return policy. It arrived 4 days later than it should have, and as soon as we opened it, we found the color to be completely off and ugly and also apparently shorter. Walmart put us in contact with the seller, when the description of the item stated that Walmart ITSELF handles the returns. We had to order another Christmas Tree (from Amazon) and both the seller and Walmart refuse to honor the 30 days return policy. I REQUEST a full refund immediately.

For a Billion dollar company they have terrible customer service, after being a long-term long time customer my New Year's resolution is to boycott Walmart, don't try calling customer service because nobody speaks English, I bought a shaver from them during Black Friday sale. A day afterwards I decide to use it. It had no blades. Call customer service. They said to toss it and they'll issue a refund, 3 hours later I receive a text message that I should return the item to the store, I refuse to go in a dumpster to retrieve the item so now I have to fight them with my credit card company. Terrible service.. Stay away from Walmart at all cost.

Yo, this place just illegally detained me and accuse me of being a thief. I told the police what's up and knew that I had evidence to back me up, I got released with a smile on my face. These guys trespass me from all Walmart corporations. These guys are a joke. I will see you in court. I have all the evidence I need. I recorded everything, enjoy the pr release that you guys are going to get from this free PR! This same location shot somebody last year, and now I'm suing them for false accusations. Isn't that so funny? Don't shop at this ** joke. Will repost Every time you delete, don't try me. This platform won't allow the videos of it happening. Videos live on Google reviews for local store and going live on their Facebook profiles next