Wal-Mart Reviews

I had a grocery order that was being delivered BUT I could see it wasn’t mine. Never received & Walmart stole my money for that order. I’ve disputed charges with my bank. Yes I tried 3 times yesterday with Walmart customer service to rectify. Yesterday I created a new grocery order for delivery today. I called customer service this morning for another attempt to get my money returned. The customer service canceled my delivery order for today!!! I created a new order for delivery at noon today!!!

I had an outstanding experience at the Walmart Vision Center (Store #02322) in Cordova while purchasing my prescription eyeglasses. From the moment I arrived, I was treated with professionalism, courtesy, and genuine care. Princess **, the optician who assisted me, was exceptional. She was knowledgeable, patient, and took the time to explain my options, helping me choose the best frames and lenses to fit my needs. Her friendly attitude and attention to detail made the entire process easy and enjoyable.

Walmart delivers products but will demand you return unsatisfactory items Walmart in person. I don't drive or own a car. This is unacceptable.

Like others I’ve read, I ordered online and they delivered my package to the wrong address and I called the local Walmart which sent me to the 800 number. They lied and told me they placed a reorder for my order. I never received an email to track the order. I called back and a different representative told me they have to wait 48 hours to refund my money or reorder the item. I waited and called for a refund. Just received an email and read the policy for online refunds. They are getting even richer by ripping US off. Their customer!!! How do you not take responsibility for one of your employees' mistakes!!! I’m out $35 for a delivery driver's mistake!!! How is that good business practice??!!

The Anamosa, IA store hires contract drivers who will leave your order sitting there if there are what they deem 'too many' heavy/large items, or if you can't afford to tip them. Tonight is the third time this has happened with this location. It isn't up to me to pay your drivers, and I am always on hand to help them carry the cases of water or any other heavier items. There is no excuse for my order being late again and again.

If I could give them a lower rating I would. This is a piece of Crap Company. They have messed up every online order I have made and they will send you from an online chat to the store to an 800 number just for you to find out they are all doing the Same thing. You will never get actual customer service, just a bunch of people getting paid to hand out crap $10 coupons without ever solving your problem!!! I spent 24 hours of my life getting the runaround by people that can do ABSOLUTELY NOTHING!!

Well Walmart really did it this time. There are no motorized carts. None plugged in, none in store being used, none in parking lot. Then the store is not set up for handicap people to shop. I mean women's clothes are mixed in with young women clothes. Nothing is priced. Shoe department is men's and kids but women's are on the other side of the bras. And there is a very very slim selection for women. Then the undergarment selection is 3 rows over from where it used to be. When there is a disabled person trying to walk to get their shopping done, the last thing we need is to hunt for what we are looking for. Get with it!!!! You need to be ADA compatible.

I was attempting to do an online order with Walmart that included a prescription. I have had this same prescription deliver several times before. The error message on the prescription was update your address. The address was right and updated. I called customer service then transferred to pharmacy online then transferred back to customer service and transferred to pharmacy online then back to customer service then to online pickup in store then to Manager of store then to Pharmacist of store then to online customer service and still didn’t get fixed. They put in an escalation.

I was very disappointed with my experience at the Walmart in Hodgkins, Illinois. The day before, I purchased one of these items for $9. Because I liked it, I returned to buy three more. Before driving to the store, I even called Customer Service to confirm I was looking at the correct item. The day before, I also spent approximately $350 on groceries, so I am a regular Walmart customer. When I arrived, Coach Jose and Team Lead Nancy told me the price was $29.97. I understand that pricing mistakes can happen, but what I cannot accept is how I was treated. Instead of listening to my explanation or trying to help, they were dismissive and made me feel as though I was not being believed. I left feeling embarrassed and disrespected. Customers deserve to be treated with courtesy, professionalism, and respect. I hope Walmart reviews this incident and provides additional customer service training.

I placed 3 orders of 10 bags of mulch each, and paid $9.99 shipping each. This is because of 10 bags limit per order. On delivery each order ran out of stock about half the order so I only received half the bags. So Walmart actually has the stock. Walmart page for the mulch stated 100+ orders since yesterday. So if I were to place 4th order, I would have received half again, which means Walmart has the stock of 20 bags and could have delivered in two orders and I paid two shipping fees instead of four shipping fees. But I was told by 800-966-6546 (Walmart order service) agent that I will receive refund for the bags I did not receive but I still have to pay full three shipping fees. To me this seems a deliberate dishonesty to claim run out of stock to collect more shipping fees, I would not have placed the order knowing $9.99 shipping fee is only for 5 bags worth $18, i.e. shipping fee is more than half the price of the order.

Walmart Complaint: Walmart address: 27931 Kelly Johnson Parkway, Valencia, CA. 91355. Called store and spoke to management June 17th 2026. Went to store at opening June 18th 2026. Manager ** lied to me yesterday, June 17th 2026. I reported how a gang of 10-15 scalpers have taken control of the Pokemon drops on Thursday mornings by saying they were camped out in the parking lot at 10pm the night before. They do not let anyone get in front of them at opening as they move to the electronics section. They even blocked a senior female shopper today as she walked in at opening and made her way back to the Pokemon section. Look at your camera footage.

I am sharing my recent experience with Walmart because I believe other customers should be aware of what happened and take extra care when receiving their orders. Within a very short period of time, I experienced multiple order issues involving both delivery and warehouse fulfillment. While Walmart ultimately provided refunds in some cases, my primary concern is not the refund itself but the apparent lack of investigation into the root causes of these problems.

These incidents occurred at the Walmart Supercenter #3253 located at 108 Washington Towne Blvd N, Edinboro, PA 16412. Over a period of 3 days from June 10th through June 12th, my grocery delivery order was repeatedly delayed, then rescheduled, then canceled and reordered again. This pattern repeated itself over & over for THREE DAYS until finally my groceries were delivered on the afternoon of June 13, 2026. I had multiple calls with your distribution center & their service was professional & they tried their best to get my deliveries, filing complaints & contacting the store directly but the Walmart store in Edinboro kept providing the excuse that no drivers were available. Was no one in their customer area getting deliveries over this 3 day period or was I the only one for some reason?

Package was dropped at the wrong location as was shown in the photo. Walmart will not refund or replace the item. They so kindly appreciate how frustrating it is that they won't remedy the situation and are keeping my money without providing the item.

I bought a hose at one Walmart. They had a huge display. It was not the correct hose. I lost the receipt. I returned it the next day still in the package and unopened. I asked if I could exchange it for the one I was supposed to get which was more expensive. They said since the hose I bought was more than 25 dollars I could not do this. I went to another Walmart and they said since it was more than 50 dollars I could not. I went to a third Walmart and they were very friendly and told me to go get the one I wanted. I ended up buying 2 of them. I couldn’t understand why the first two stores were so different and had different price constrictions. They weren’t even nice people.

My wife ordered pickup for the house for the 5lb 80/20 hamburger and the store substituted for the 1lb cubes of 93/7. The website refused to decline the substitution, the employees I talked to refused to substitute, and my wife stood in line until the meat was warm. Never shopping here again

There was a older lady in her 70s or so named Saundra who kept following us around even after we told her not to. She kept telling us the stuff in our cart was very unhealthy and told us we needed to cut down on the fatty foods. I love all the other employees tho. You guys are great 🫶.

I ordered online a flash deal for a cordless vacuum cleaner. I received a notice that it had been delivered. It was not. The photo the delivery driver took was not of a home or apartment. It was a long distance view of a building nowhere near my condo complex. After 4 phone calls, I was told that it could not be replaced nor would they give me a comparable one for the same price. All they will do is issue a refund. Do not buy from Walmart. Customer Service is a bad joke.

When you buy a labeled "seedless watermelon" and it's full of seeds.

I don't usually leave bad reviews but this one is well deserved. Unfortunately, my insurance company they have where you get fresh value items and stuff and this is the second month in a row that I've ordered from my insurance company for their fresh values and unfortunately, they go through Walmart, of course. Walmart has to be one of the most incompetent delivery places there is. They'll tell you that your product is on the way after 4 days and then they send you an email because that's the only way they communicate with you, that they attempted to deliver it, and that they couldn't get into the building, which is bull.

Over a year ago I lost my Walmart+ account. It was unceremoniously disabled them telling me I misused the "item not as described" regarding a return. I selected that on the advice of a customer service rep I was speaking with while I was filing the return. In the process Walmart kept the online credit amount I had and a cash back balance I had accrued. The least they could have done was issue me a card with store credit in that amount but they would not. They were very surprised when I told them that because of that I would never shop with them again.

Walmart.com has been deceitful, pushy and the front line customer service representatives have a poor habit of thinking that they control a customer's life. The customer service acts as though they are managers and they will NOT transfer a customer to manager if requested. I have ordered items that continuously get cancelled. This has been a huge waste and then dealing with the awful customer service representatives has wrecked havoc on my disabled life. I would never recommend this to anyone ever.

Ordered on-line. Shipping details have item#1 sent FROM Massachusetts TO China before being shipped back to U.S.!!!! Item#2 was sent FROM Canada TO China and then to U.S.! Customer service could not explain why!!!!

I love shopping at Walmart. You get the the good stuff that you need shopping. One-stop shop, everything is reasonable, we can't help because people act crazy in the world from my mind out of 10 Walmart inch. Okay, but customers and the service, it's okay. I don't think Walmarts need to do better with a prices, though, stop trying to overcharge and start looking at the prices before they start doing stuff that they think that we don't pay attention to ball. Oh, Walmart is a good place to shop.

I have had a Walmart+ account for a little over 2 years. Walmart has never been that good. But they were, until recently, passable. About a week ago, I placed a delivery order for groceries. The order was delivered to an unknown address. Walmart eventually gave a full refund but refused to redeliver to the correct address. I had to go elsewhere to get my groceries. As of today (05/22/26) Walmart refuses to deliver to me at all. It would seem they have chosen to blame me for their employee's inability to read an address. I have canceled my Walmart+ membership and will have to get my groceries elsewhere from now on.

Walmart app for shopping and pick up is not safe to use. I have had my personal card compromised from this app with purchases from other Walmarts. It was clearly done by someone who had access to the app. Also Walmart has been taking 100 out of my account for the last 4 years without my permission as a membership fee. I did not agree to these charges and did not know about it, never used membership benefits because I was completely unaware. They refuse to refund. Do not enter card information into their app, and make sure you monitor charges closely. This app is not safe.

Very disappointed with Walmart.com customer service and account support. For weeks, every online order I place has been automatically canceled due to a “verification process,” even though my payment methods, billing information, and account details are all valid and correct. I have called customer service multiple times, been told the issue was escalated, and even received emails from Walmart stating that their Fraud team made “adjustments” to my account and that I should be “all set for new orders.” Unfortunately, the orders continued to cancel anyway. I was later told they would escalate the issue again to Fraud leadership, but the problem still has not been fixed.

I wouldn't have wrote this review had Walmart had an online address that I could have sent my concern with pictures. They ask for a UPC code from the Walmart receipt from the purchase. Who saves receipts from groceries a month or more after the purchase? This is probably tailor-made to keep people from posting those exact experiences. Without that UPC code, I cannot send the email. Luckily, this site accepts pics, and I can let those know what prizes are in the boxes of Great Value Oatmeal. Ate most of the two packets I made and found a Tick near the bottom of the bowl. I thought Cracker Jack was the only item that had a surprise in the box. Wrong. This would be easier to address if Walmart allowed feedback or addressing an issue without needing that BS UPC number.

We have found that the product choices have gone down considerably. We used to have a choice of dairy-free products. Now they have gone to what I can only assume is their own brand. However, for cheese, they use cashews, not taking into consideration people who can't eat that. No dairy-free sour cream options were available. What we used to like about them was the fact that they actually had options, which is something we didn't find often in OK stores. And now losing the ability to order from Kroger has made it even more critical to be able to find products that used to be carried by Walmart. We are very disappointed.

Customer service was outstanding. My checkout line was moving very inefficiently, the management team was on point, and my overall experience was amazing. Thanks a lot, Wal-Mart in Albany Ga.

My experience with Walmart.com has been beyond disappointing and frustrating regarding an order that arrived with a missing part and a defective hood. As a long-time customer who has spent a significant amount of money with Walmart over the years, I expected better customer service and accountability in resolving this issue. After discovering the problems with my order, I contacted Walmart customer service multiple times seeking assistance. During one of the calls, a representative informed me that my issue would be escalated and that a request for a $200 refund would be submitted because the manufacturer advised that it would cost approximately $200 to correct Walmart’s error by purchasing the necessary replacement parts directly from them.

The product shipped was in a box that had been opened and taped back shut. I opened the box and the product had been used. It took forever to get someone on the phone to try to address the issue. And to my shock they did nothing.

I don't recommend anyone do business with them!! We've tried to get money back from them. We went there and ordered tires.

Very disappointed with Walmart! There is a $6.99 charge to place an online order less than $35.00. Unfortunately I did not see it and clicked to make my purchase of $12.99, air fryer mat. The extra charges were more than my my purchase. WALMART need extra dollars that bad or just greed! Considering not purchasing from Walmart. Beware, be careful when you place Walmart online orders!

I ordered a TCL TV. And arrived and did not work. I tried to get a return. They would not let me just drive into their store. That's 5 minutes away. I had to use FedEx and ship it back. Now, a week later, I'm still waiting for a replacement. Give me know what it's out of my hands and not my problem and already paid for. I ordered this Monday. It is now Saturday and I still don't have my TV. Which I had plans for this weekend since my other TV, They refused to help in speed this up. All that customer service is nice on a phone. However, they do nothing the buying. Everything on the system can't do this can't do that. Can't do this can't do that. I just want the TV I paid for. Why is it so hard? I will never order anything from them ever again. If they don't have it in stock at the store, they will get it. They pretend to be Amazon with 0 service like Amazon.

I ordered 2 pairs of men’s jeans online. I canceled them as soon as I literally paid for them. They said the order might not be able to be canceled because it is in the middle of processing which is a lie because I just push paid so they decided they were gonna send the jeans anyway then they end up canceling the order because the packaging was damaged and they sent it back to wherever God knows Walmart warehouse is so when I contacted them to tell them that I had canceled the order they told me they canceled it due to damage packaging.

Beware, I made an online purchase to be delivered. The items were sent out but never delivered. I had to make several calls, got hung up on three times. Finally I was put through to pick and delivery. I had to pick up myself. My order was wrong and I was charged a delivery fee plus their automatic tip. To make matters worse they have a hold for $67.44 for 6 days already after they got paid the same day. Worst customer service and they are crooks. BEWARE!

Order number **. The Snack Store Bundle Bon Appetit Bear Claw, Pack of 3 (5 oz) I ordered this via WAL-MART’s website online. They took the $9.16 out of my bank on April 22 then I got an email telling me it was delivered on April 27. It was NOT delivered. WAL-MART does not have a picture showing that it was delivered. When I call the customer service number to get a replacement or a refund I spoke with an AI that informed me that WAL-MART does NOT replace or refund items that they do NOT deliver.

Walmart is a nightmare and I'm so sick of them. I paid for a membership that was supposed to be 12.95 a month. They charged my card 105 dollars and then said it was for a yearly membership which I did not pick. They refund it and instead of releasing the hold immediately I'm having to wait days to get my money back. I refuse to buy from them anymore. They are awful so far as doing business.

I was wanting razors. They have some kind of lock on them and it took 10 mins for someone to help me, I think if things are going to be locked they need a person in every department. Also the people that are getting to go orders, they will get in your way and not move or they are in front of the thing you want, with that big cart and most of them look like they don't want to be there. Don't get me wrong not all of them are like but most of them are, it's terrible to go in there. I shop there every week for groceries and other items. So spend a lot of money there. Please tell the people that are getting to go orders to be more respectful.