Wal-Mart Reviews

Walmart app for shopping and pick up is not safe to use. I have had my personal card compromised from this app with purchases from other Walmarts. It was clearly done by someone who had access to the app. Also Walmart has been taking 100 out of my account for the last 4 years without my permission as a membership fee. I did not agree to these charges and did not know about it, never used membership benefits because I was completely unaware. They refuse to refund. Do not enter card information into their app, and make sure you monitor charges closely. This app is not safe.

Very disappointed with Walmart.com customer service and account support. For weeks, every online order I place has been automatically canceled due to a “verification process,” even though my payment methods, billing information, and account details are all valid and correct. I have called customer service multiple times, been told the issue was escalated, and even received emails from Walmart stating that their Fraud team made “adjustments” to my account and that I should be “all set for new orders.” Unfortunately, the orders continued to cancel anyway. I was later told they would escalate the issue again to Fraud leadership, but the problem still has not been fixed.

I wouldn't have wrote this review had Walmart had an online address that I could have sent my concern with pictures. They ask for a UPC code from the Walmart receipt from the purchase. Who saves receipts from groceries a month or more after the purchase? This is probably tailor-made to keep people from posting those exact experiences. Without that UPC code, I cannot send the email. Luckily, this site accepts pics, and I can let those know what prizes are in the boxes of Great Value Oatmeal. Ate most of the two packets I made and found a Tick near the bottom of the bowl. I thought Cracker Jack was the only item that had a surprise in the box. Wrong. This would be easier to address if Walmart allowed feedback or addressing an issue without needing that BS UPC number.

We have found that the product choices have gone down considerably. We used to have a choice of dairy-free products. Now they have gone to what I can only assume is their own brand. However, for cheese, they use cashews, not taking into consideration people who can't eat that. No dairy-free sour cream options were available. What we used to like about them was the fact that they actually had options, which is something we didn't find often in OK stores. And now losing the ability to order from Kroger has made it even more critical to be able to find products that used to be carried by Walmart. We are very disappointed.

Customer service was outstanding. My checkout line was moving very inefficiently, the management team was on point, and my overall experience was amazing. Thanks a lot, Wal-Mart in Albany Ga.

My experience with Walmart.com has been beyond disappointing and frustrating regarding an order that arrived with a missing part and a defective hood. As a long-time customer who has spent a significant amount of money with Walmart over the years, I expected better customer service and accountability in resolving this issue. After discovering the problems with my order, I contacted Walmart customer service multiple times seeking assistance. During one of the calls, a representative informed me that my issue would be escalated and that a request for a $200 refund would be submitted because the manufacturer advised that it would cost approximately $200 to correct Walmart’s error by purchasing the necessary replacement parts directly from them.

The product shipped was in a box that had been opened and taped back shut. I opened the box and the product had been used. It took forever to get someone on the phone to try to address the issue. And to my shock they did nothing.

I don't recommend anyone do business with them!! We've tried to get money back from them. We went there and ordered tires.

Very disappointed with Walmart! There is a $6.99 charge to place an online order less than $35.00. Unfortunately I did not see it and clicked to make my purchase of $12.99, air fryer mat. The extra charges were more than my my purchase. WALMART need extra dollars that bad or just greed! Considering not purchasing from Walmart. Beware, be careful when you place Walmart online orders!

I ordered a TCL TV. And arrived and did not work. I tried to get a return. They would not let me just drive into their store. That's 5 minutes away. I had to use FedEx and ship it back. Now, a week later, I'm still waiting for a replacement. Give me know what it's out of my hands and not my problem and already paid for. I ordered this Monday. It is now Saturday and I still don't have my TV. Which I had plans for this weekend since my other TV, They refused to help in speed this up. All that customer service is nice on a phone. However, they do nothing the buying. Everything on the system can't do this can't do that. Can't do this can't do that. I just want the TV I paid for. Why is it so hard? I will never order anything from them ever again. If they don't have it in stock at the store, they will get it. They pretend to be Amazon with 0 service like Amazon.

I ordered 2 pairs of men’s jeans online. I canceled them as soon as I literally paid for them. They said the order might not be able to be canceled because it is in the middle of processing which is a lie because I just push paid so they decided they were gonna send the jeans anyway then they end up canceling the order because the packaging was damaged and they sent it back to wherever God knows Walmart warehouse is so when I contacted them to tell them that I had canceled the order they told me they canceled it due to damage packaging.

Beware, I made an online purchase to be delivered. The items were sent out but never delivered. I had to make several calls, got hung up on three times. Finally I was put through to pick and delivery. I had to pick up myself. My order was wrong and I was charged a delivery fee plus their automatic tip. To make matters worse they have a hold for $67.44 for 6 days already after they got paid the same day. Worst customer service and they are crooks. BEWARE!

Order number **. The Snack Store Bundle Bon Appetit Bear Claw, Pack of 3 (5 oz) I ordered this via WAL-MART’s website online. They took the $9.16 out of my bank on April 22 then I got an email telling me it was delivered on April 27. It was NOT delivered. WAL-MART does not have a picture showing that it was delivered. When I call the customer service number to get a replacement or a refund I spoke with an AI that informed me that WAL-MART does NOT replace or refund items that they do NOT deliver.

Walmart is a nightmare and I'm so sick of them. I paid for a membership that was supposed to be 12.95 a month. They charged my card 105 dollars and then said it was for a yearly membership which I did not pick. They refund it and instead of releasing the hold immediately I'm having to wait days to get my money back. I refuse to buy from them anymore. They are awful so far as doing business.

I was wanting razors. They have some kind of lock on them and it took 10 mins for someone to help me, I think if things are going to be locked they need a person in every department. Also the people that are getting to go orders, they will get in your way and not move or they are in front of the thing you want, with that big cart and most of them look like they don't want to be there. Don't get me wrong not all of them are like but most of them are, it's terrible to go in there. I shop there every week for groceries and other items. So spend a lot of money there. Please tell the people that are getting to go orders to be more respectful.

Walmart + in Springfield, Mo on Glenstone is very bad about being out of stock and delayed deliveries.

So my son and I ordered groceries on April 7th then sometime shortly after, for no reason, they canceled the order. And instead of just releasing the hold, they charged our debit card and EBT card. I have called multiple times! It took until the 15th to get money back on the debit card, and I'm now being told they issued a refund on the EBT on the 13th, and we will not get it back until the 5 days which is the 21st, which is 8 days. There is nowhere to make a complaint no one answers the phone! Normally, it takes 3 hours to get a refund on your EBT from them but for some reason, it takes 5 days, which turns into 7 days or 8 days when you talk to them. We still have not received the refund of almost $400 and waiting with no food! Very disappointed, Walmart! A multi-billion-dollar corporation could certainly do better!

Another reason I HATE Walmart. I go buy a TV for the garage. It just happens to be a Vizio. I had not purchased a TV for some time and I guess I am behind the times. You have to have a Walmart account to set up previously mentioned TV. No this is where it takes a BIG turn into utter BULLSHIT... I had a WalMart account (Who Doesn't) that was tied to a old ass e-mail that I never used. I had reason to believe it had been compromised, so I went through the process of trying to find my password for this account and finally after many windows, questions, pointing out bicycles in pictures and if I would ever have children the first one Yahoo Corporation will proudly be the recipient of. Good thing I am past the age of having to any kids. How do you explain to your loved one that, "YES let's build a loving family but the first child we have to give to Yahoo." I really needed to delete my account.

I hate when I get old sour rotten fruit from a place I trust. I love fresh black berry. But I spent my money on rotten on blackberry's instead. Very disappointed.

I purchased a $50 gift card for my daughter at US1 Port St. Lucie Walmart. I attempted to check out my daughters things, I was rejected for lack of funds. Brand new card with receipt. Called cashier over and said I'm 65 it's a new card did I do something wrong. She took my card to a different location comes back laughing saying zero dollars on card. Showed my receipt. No refunds. It turns out fraud was committed, verified by Walmart's fraud team, no refunds. I called the police. They came out and opened a case for me. The store manager was nowhere to be found. Buyer Beware.

Walmart has the worst customer service either Bentonville, Arkansas office. They don’t care about the customer. All they care about is the money. That’s it. I’ve been trying for five or six days to get an order that I ordered 12 days ago and when I did get it I got the wrong item. I got a plant instead of a case of Mr. Brown’s Coffee. Walmart in Bentonville, Arkansas is the worst. They have worst customer service I’ve ever seen. They outsourced their customer service to Pakistan and places like that. You can’t make it up how awful they are. Note they sent me the wrong item. They sent me a plant instead of a case of Mr. Brown’s Coffee.

Walmart has had checkout available on the website on in the app for TWO WEEKS now! My goodness, so many of us count on Walmart delivery - and they are just dragging their heels. It is offensive how little they seem to care, and how quick they are to lie "just wait 12 to 24 hours", "We are working on it" and so on. Must be nice to be so wealthy, and to have become so by taking advantage of those who are not, that you can just say 'ho hum, we'll fix it when we fix it."

Exceptionally POOR Delivery. Walmart corporate customer service is incompetent. Walmart should completely discontinue delivery service. Class action lawsuit should is the only option for customers.

Received unit not working. Called the number on it. Got manufacturer and they drag the feet getting it looked at 2 times. Told me to start refund with Walmart and they would back it. Walmart says it's been over 90 day and won't give refund. They don't care that I tried to have it fixed and it took so long. Now I have a 200 lb paperweight I have to pay to get rid of. I think is a scam and I want my money back.

Why doesn't Walmart carry PRINTED SPARKLE paper towel? I have checked several walmarts in North Carolina and end up going to Georgia to make a big purchase! I'M SICK OF SEEING NOTHING BUT A WHITE ROW ON BOTH SIDES! IS THIS RACIST or laziness in ordering! Would appreciate an answer!

On Thursday, April 2nd, I ordered several items for delivery from the Freeport, IL Walmart. I paid for expedited delivery. That night I was informed the delivery would not be possible until the next morning, Friday, April 3rd. Though the driver reported delivering the items, they were not delivered to my home. I had to reorder the items and thanks to Zain, received a refund for the items I did not receive.

Was told I would have my pain reliever with lidocaine for my infected very painful ear would be delivered to me by or before 9:09 pm est, but then they informed me they were still working on my order. Then told me there was now a 45 min delay, who then informed me at the last minute that they had cancelled my order. If they would've told me sooner that they were cancelling my order, I would've just drove to the pharmacy to pick up what I needed to relieve my excruciating ear pain from an infection, and now thanks to Walmart, I now have to suffer through the night with that ear pain, which is the worst pain I've ever experienced!

Online purchase was held by post office for counterfeit shipping label. Cost me additional $17.65 to get my item. No one! Not even the post office was surprised! Customer service said I would receive my $17.65 back. Finally got my refund $16.65! Do the math if they screw every customer out of $1.00 it's millions in fraud!!! And nobody is surprised! Walmart and I are done. I'm sick of big business in this country getting away with so much... counterfeit shipping labels and the u.s. postal service says oh well it happens a lot??!!

I work on a cruise ship, so joined Walmart Plus so I could have basics and essentials delivered to an address as I can't get off the ship to go shopping, but can get deliveries - What a waste of time and money. I have placed 3 orders and 3 times have spent in excess of 2 hours chasing up the deliveries, reordering cancelled orders because it couldn't be delivered - to a business address at a Seafarer's Centre. I currently put in an order 6 days ago to be delivered the same day to a residential address right near the shop, someone was home and waiting for the order - No one turned up and I got a 'can't be delivered - Will attempt redelivery'. I updated the address twice prior to placing the order, but it was attempted to be delivered to the old address despite the new one being on the order. It has been sitting in limbo for 5 days with nothing actioned by the store.

I ordered two wall mounted baskets from Walmart.com. They arrived today. To my shock, both were smashed and unusable. The problem is that they were packaged in just a plastic bag, of all things. I used to deliver for FedEx, and packages that are heavy fall on small packages. These originally were from China. Can somebody please tell these cheap, greedy people they're losing money to their competitors when they cut corners like that.....😡😡😡😡😡😡😡😡😡

New displays, updated clothing. I know for a fact Walmart got a deal for brand named clothing. You are now paying more for the same type of item without a brand logo. They have new digital price tags. It takes a battery to run those. More destruction of our environment is what I see in the future. The overuse of computer chips will eventually make life dangerous! To top it off they still haven't done a thing with the floors! Could they fix them so it's not so "warehouse chíc"!

WOW WHERE DO I START? Let's start with the WALMART SHOPPERS (with the blue carts) the ones hurriedly pushing their carts like a BUMPER CAR. NOT APOLIGIZING for nearly running over the CUSTOMER!!!! They often block aisles making it difficult to shop. Most employees that I do encounter are pretty nice I guess since they don't acknowledge the shopper. Also the electric scooters need revamped or something there have been several times that the scooter JUST STOPS with a message saying "I've gone beyond the premises in the store....but we're in the meat department. >>> Now the GOOD part of this review....of all cashiers JERALD is the most CHEERFUL AND KIND cashier very patient. GIVE HIM A RAISE AND ACKNOWLEDGE HIM for the work he does!

I purchased a pellet smoker/grill for over 300 dollars through Walmart online. Turns out it was from a 3rd party seller in China. All I received was a 4x6 inch empty plastic envelope from a freight forwarding company in California. Walmart did not refund my money. The issues and evidence could not had been more obvious. They are not to be trusted. I communicated with Walmart on multiple occasions and kept them informed. I was told multiple times not to worry. Walmart dragged it out for almost 2 months. Then they told me no refund. Buyer beware.

Walmart at 72nd & Sheridan of Westminster. The cashier just talk & talk & talk like she is on drug, the other older retired cashier sorta kept talking like both having a tea party. The line is getting long like a concert ticket. Do I have an effect on people every time they see me, and they just talk out of nothing?

I ordered 4 tires from Walmart.com. Got confirmation of order and received 1 tire. I never got the other 3 tires. I called customer service. Got nowhere. I ask to speak to a supervisor. Got nowhere. Then the supervisor cancelled the order for the 3 remaining tires after I had asked not to cancel. I was told reorder them. I asked if they were in stock and was told yes and the price was $ 254 per tire, $ 150 per tire more and was told sorry walmart doesn't price match. I have got the runaround each and every time I have called. Have many hours invested in this matter along with a truck I can't use because it needs tires badly. This is unacceptable.

There should be a zero star option. My experience with Walmart has been consistently terrible, whether shopping online or in the store. Honestly, it feels like the same level of poor service in both places. Online orders are a mess. Items show as available but suddenly get canceled, substituted with things you never asked for, or delayed without any clear explanation. The pickup process is slow, disorganized, and half the time the order isn’t even complete. Customer service usually gives scripted responses but very little actual help.

Went to Walmart in Oneida TN to buy one bottle of Pure Leaf Tea today, 3/13/26. I bought a few more items there. I was informed by Walmart management I could not buy the tea because it would not scan. I informed management I was not leaving without the tea. She proceeds to tell me her problems as manager. I inform her I do not care about her failings as manager. The problem is hers; why is she attempting to make it mine? She then states it is not scanning because It was removed from a six pk. I informed it was not. There were several loose bottles of tea on the shelf for sale. The manager stated she didn't say I removed it. I informed her she certainly implied it.

This is the most incompetent store I have ever attempted to order from! It’s located in Largo FL on Missouri. The manager for that department; Jace is a liar & needs to be fired! Where do I start… On Sunday I placed an order using the plus membership I pay for. It was due at 6pm. At 9pm they text saying it would be here at 9:10pm. It never arrived. At 10:30 I chat with support who assures me there was an error but my order would be here at 7am on Monday. It still never arrived!! At 8:30 I get a message that I need to reschedule so I did. It said my order would be here between 12-2. It again never arrived!

Bought a mini dumpling squish toy from Walmart.com and it popped as my daughter played with it. She didn't even have it 24 hrs. All the good liquid stuff came out. If younger child had this they may have eaten the gel.

So I went to Walmart yesterday for a simple fishing license. Walk through the store to the fishing license department in the back then I started to look for some help. I looked and looked finally found someone across the store and she told me to walk back where I was to the tire part of the store. So I walk across the entire store to the tire part and then the lady there told me she would call someone. I proceeded to wait and wait so then I thought well I'll look at some fishing gear so I did that for a while. I waited and waited. I had some fishing gear in my hands I was going to purchase but after waiting so long and being aggravated I just left.

Walmart: South Point, Ohio. Placed order Friday morning for 8-10 pm had to cancel, delayed, no drivers. Placed on Saturday morn for 8-10 pm still no drivers, they rescheduled time to 11 pm then 11:10 pm delayed. Sunday still delayed no info on delivery. Called store multiple times no answer, chatted online customer service they say it's delayed due to no drivers. 'No sh!t' [not my fault]. Why do we have to pay for a subscription if we don't get the service we pay for? This has happened multiple times. Hire and Pay for dependable drivers that will work for Walmart not these off the wall companies. Do Better for your paying customers.

I have repeatedly unsubscribed from email solicitations from Walmart and yet every day they send more. How many times before they stop in spite of laws that are supposed to protect customers. Maybe a negative review will help!

I love Wal-Mart because it is usually one stop shopping. I also signed up for Wal-Mart plus and when I don't feel well enough to go to the store (which has been a lot lately) I just get everything delivered right to my garage door.

I placed an order for 4 items-3 of which arrived and one-most expensive never had a tracking number and was never shipped. Countless calls to Walmart customer service who can do nothing but ask to be rated. Escalation has sent 4 emails telling me to be patient. No refund-won't cancel-was never shipped-and no real customer care at all. Polite-but complete lack of knowledge. Now I have to contact my bank-dispute the charge-and end my account with walmart-which is unfortunate as I have shopped there-for years-and it has come to this. Trust completely eroded.

My experience with ** the Manager of 1101 South Military Trail, Deerfield Beach, FL 33442, was extraordinary. ** had a superb performance and he went above and beyond to pleased a friend of mine. Walmart has a great asset by having ** as a representative. ** deserve to be a manager because he knows how to pleased a customer. Congratulations **! Continues to be who you are!

I ordered some items online to be delivered, 100.74 was authorized by Walmart, my order total was 56.15. This was ordered on January 30, 2026, with a refund of 44.59 supposed to be credited back to my debit card, as of February 22, 2026, I still haven’t received my refund. I have called several times, I was told it was already credited to my debit card, which it hadn’t been. I was told it would take 14 days, then I was told it takes 5 business days. I continued to call Walmart and PayPal, I was told several different stories. Yesterday a customer service person calling himself Victor, sent an email stating, "I am so glad you bought this is our attention," and would process my refund, at the end of his email, he stated, "Your refund of 10.10 has been processed."

I will never order from WalMart.com again false advertising. Says FREE shipping, but depending on where you live there is a Location Surcharge and that is to cover shipping. I learnt about this when I was charged $32 Location because I live in Hawaii, but then I found out they did this to a man in New York $120 Location Service. Thing is I need 3 more of the BN-LINK 7 Day Heavy Duty Outdoor Digital Timer Plugs, got them at Amazon for $1 more free shipping.

Recently, Walmart twice received my money for an online order then canceled the order without canceling the payment. I noticed the payment on my next bank statement. This happened twice for the same order on the same date. Now I have to contact PayPal and my bank to contest this fraudulent activity. Quite concerning for a huge retailers to do such a thing.

Ordered 4 items Oct 2, 2025. Had to call when it didn't arrive. Was told package had been damaged and they would resent it. But one item was no longer in stock and I was given a refund. Was told 2nd attempt was delivered but it was not in the mail area of my apartment building and not at my apartment door. There was no photo to verify where they left it. Was told order would be sent a 3rd time. Was told 3rd attempt was delivered but again, I had not, nowhere to be found and no photo to verify where they left it. Finally 8 days later ONE item arrived. But still missing other 2 items. Called numerous times and kept being told it would be corrected. I used my HSA through my insurance for the order. Called my insurance and they got on the phone with me and Wal-Mart customer service and was told it would be corrected.

Updated on 04/12/2026: Walmart refuses to accept calls from VOIP Housephones to 800 9256278. (800 Walmart) Not everyone has unlimited cellphones to call them; cellphone service is timed even if a cellphone is available to call them. I am a senior Walmart customer and shareholder. This started in November. As of mid April, they still have not come up with a solution for honest legitimate customers. I was told by the executive escalation team in February that phone problem would be fixed; 60 days later nothing has been done. I was told in November there was a hacker problem so they blocked all home VOIP legitimate customers. AARP has a business partnership with Walmart+; they did nothing about it. AARP has no concern for its members and supporters. Seniors are less likely to have cellphone access than younger people.

We went shopping at the E. McKellips Rd Mesa AZ store. Friday night 7pm. 1….ONE register open with an actual human. Lines were so long at U-Scan registers. People had overflowing carts. Prices are not any lower. Gladly take my money somewhere else.

I received an Infiniti Pro Conair Hair Dryer as a Christmas Gift. I took it to the store on Fallbrook Avenue, West Hills California. They could not return it because they did not carry it in that store. They acknowledge Walmart carried it online and suggested to call the Online Customer Service. I called the Online Customer Care. The lady checked and acknowledged it was from Walmart. She provided a ticket number and asked me to wait 72 hours for their system to get updated and then took it to the store and get store credit. I went to Walmart and they had no idea what they were supposed to do. I was there for a long time and store couldn't help.

I'm not good with electronics, even something as relatively simple as a cell phone. My phone may be ten years old? I went to Wal Mart in Saint Clair, PA. I talked to a worker named Richard there. He was great. Polite, helpful, gave me options for upgrading without being pushy about it. I'll be upgrading in a week or two and will definitely be going there.

This review is for Walmart online customer service. It's absolutely terrible! If I could, I would give it zero stars. 1) First you talk to their answering machine forever. 2) Then the actual representative hangs up on you without helping you. It happened to me twice today. 3) The promo code I received two days ago from Walmart via email is not working on their website (not found), and the representative don't know the reason and can't fix it. 4) On January 10 instead of two ordered items I got only one and since then for more than 20 days I can't get a refund even though I call them every other day about it. Interestingly, they don't even keep the records of my calls and requests. 5) After each phone conversation with their representative erroneously I'm getting the email "Unfortunately, we're unable to process a refund at this time". I don't even know what to do now... Very disappointed!

Walmart customer service is by far the worst of all online sales. If you have a problem, customer service will not help you, just gave Walmart free money. Shop on Amazon if you want customer service in case of an issue.

First it was closing register aisles for self checkout while being surveilled by no less than 4 employees, 3 of whom could be on registers, now when you go through the self checkout god forbid you put your fruit or eggs on the counter so you can scan them last, because they are best not under your gallon of milk. Then a series of alarms go off to the surveillance crew that you are trying to steal the fruit or eggs since they are on the counter but not scanned and then the register shuts down and you have to wait to be cleared and the surveiller to find the issue. Just open the damn registers, you have like 25 aisles of registers, and don't get me started on the price increases.

My Vet recommended Fancy Feast for my diabetic cat. I never spent so much money on cat food before Covid hit..Last year I paid $23.00 for a 30 pack of 2 oz cans..At Walmart. In just 3 months the price went up $5.00..And it's not just cat food...But dog food has jumped 40%. This is outrageous and this super expensive store has to stop price gouging the consumer..If I could I'd take my cat off this expensive product and switch her to something less expensive..But unfortunately she's highly diabetic and the vet recommended it highly..I want Walmart to know that we the people are not all millionaires and we live paycheck to paycheck. We love our animals ..But this is totally taking advantage of the common consumers!

Had missing parts on a game table for grandson, called 3 different times to resolve the problem, got 3 different answers from supervisors the first 2 with solutions, but the product never arrived and the 3rd no acceptable solution but a refund which doesn't help one bit with the missing parts. My son in law spent hours putting this together to discover the missing parts so my grandson has a game table that he can't use one of the games on it. After an hour on the phone each time, I gave up for a refund. Which is what I am sure they wanted me to do. Very poor customer service. You have to stand behind the products that you sell no matter what; the customer is always right in a good business.

Ordered home delivery and some items were missing. Took me 3 days of calling and nobody answers phone. The voicemail said the missing items were "not refundable"! They take your money and keep it! In other words they steal your money. One of my items was $5.99! I'm very upset about this. Unbelievable!

Online service in the auto department is an absolute nightmare. They tell you yes! We have your product. Then a day later, they just cancel your appointment. Take your money. Well you might get your money back. Is this a legitimate way to do business? Take customers money, don’t provide the service, and we may reimburse you. Just an absolute disaster.

I took my broken glasses to your vision dept. Nevena was very happy to replace a screw I had lost. She is a very pleasant person. Great asset to Walmart. We sent three months in Arcadia FL. Walmart is our go to!!!

I like Walmart the store, the selections: especially of low sodium and sugar free options, in store shopping most of the time, the prices, and so on. The cashiers and floor assistants are pretty good most of the time. However, I have had a problem with customer service agents both in store and online. Most things get resolved but they never address the problem person, the attitudes, or try to make up for hassles that take a toll in time, emotion, and trust. There are frequently small issues of missing or broken items, cancellations and glitches in the machines. Many are resolved and some are not. This is a very frustrating but overall small issue. The problem is that Walmart has double charged me three times that I know of. Two were grocery orders that were correctly charged the last few days of December but charged a second time incorrectly the first few days of January the next year.

WalMart Plus is supposed to be WalMart answer to Amazon Prime. But WalMart doesn't deliver on that. Literally WalMart has problems delivering my orders. Sometimes, I just give up after waiting over a day for someone to take the order and deliver it that I just cancel the order. I usually end up just ordering from Amazon which provides a much better delivery experience. I think the sticking point in WalMart's deliver system is they rely on a third party system to accept delivers. You also have to tip if you really want someone to accept your order for delivery. So that sort of defeats the purpose of buying a WalMart Plus subscription when you basically have to bribe a driver to get them to delivery.

I'm disgusted with the way Equate is using tariffs to more than double their prices! The American people made the owners of this company worth more than they could possibly have ever imagined. Now they just want to steal from us!

While trying to cancel and get refund for 2026 Walmart+ membership fees, chat sent me a link for something called Just Answers. Led me to believe it was free. Link opened a page that I now think is everything but free. Misleading!! BAD COMPANY!!

Do not purchase tires online!! What a horrible experience. I ordered 4 new tires. I ordered them wrong but thank goodness they weren't in stock or they are not eligible for refund says the AI representative who answers the phone at Walmart.com customer service number. Due to being out of stock, Walmart cancelled and refunded me for two of them. I ordered 4 correct tires but had something tragic happen and didn't need them. I had to wait until they were delivered to the store, go to the store, send them back and that was over a week and a half ago--- I still haven't received a refund from any of those yet; along with the two from the first order!

Just had my second horrible experience ordering online from the local Walmart. A year or so ago my husband ordered an ipad through Walmart and opted to have it delivered to our home, and the third party delivery company supposedly left it lying on our front steps in a highly visible location (he had given specific instructions to put it by the door.) Anyway they took a picture of it lying there exposed to passers-by, and then who knows what happened to it after that. I arrived home just 20 minutes later and it was not there. My husband went to Walmart to speak to a manager but they refused to take any responsibility for the theft, or give us a refund, and we had to buy the item a second time.

What happened to Walmart? The customer service throughout the country is HORRIFIC! I am retired and travel extensively so I know this for a fact. It seems that Walmart only caters to the lowest form of human being now, so no one cares. There are still some AMERICANS with education and class that want to continue to shop at Walmart, but will probably not continue to do so because of the (again) HORRIFIC customer service and lack of cleanliness in SOME of the stores. It all starts with MANAGEMENT. If the managers are jerks, the entire store goes to pot. WALMART corporation WISE UP! Have some respect for your countrymen....the ones who made Walmart what it is today!

It is deeply unprofessional for Walmart to treat paying customers like criminals as they exit the store. If the company does not trust customers to use self-checkout responsibly, then the machines should be removed. If the issue is a lack of trust in cashiers, that is an internal staffing matter. Confronting customers, creating scenes at the exit, and demanding receipts is not an acceptable solution.

Walmart made my holiday, and shopping was made easy even items that needed replacement. Thank you. In-store was fast and efficient, on time customer service was strong and on task. Even the items for my holiday menu were on hand fresh.

I bought stools, and I didn’t want to put them together, so I got the assembly package. They don’t Market it well, the assembly of products is done through Angie’s list and there are no refunds. I thought it was WalMart bringing the item and putting it together- it is not. The product gets shipped from Walmart- then the Person from a separate company comes to put it together.

Walmart knows how this time of the year is like. It’s bad enough most everything is self check out and there’s hardly no lanes open but yet the cashiers they have are extremely slow with no sense of urgency. You would think with that they could open more lanes.

Purchased 2 Cat robotic litter boxes. They work really well and run quietly. Easy to clean waste, but you have to take the top off to add litter. They are a little taller than I thought. Littlest kitten loves to just sit in it and look out. Funny. Satisfied with purchase.

Horrible. Less than a week from Christmas. Had no problem with other deliveries. Get a picture of my front porch. 12 minutes later package not there. 15 other packages and the expensive 1 in a small bag gets taken. Inside job. Hire other people.

I recently ordered a Pack of sweatshirts (2) from them. The listing said "Gildan ADULT MEN'S Pack of 2 Heavy Blend 50/50 Fleece Crewneck Sweatshirts, multipack sizes to 5XL". I scrolled down covering the description and ordered a pack selecting my color and size. Then selected checkout and processed my order. I failed to scroll back to description and would have seen they changed It to a Single shirt. Then they billed me an additional $2 later from the $17.94 they were advertised for. So then it was $17.94 for a pack of 2 or $22.76 for 1 shirt. I sent them an E-mail about it and they just said I only order one. I feel I was deceived!!

I really wish the CEO/CFO would get rid of all the foreigners that work at the Walmart Customer Service number. I called to inquired about a large shipment that was placed around December 2025 because part of my order was delayed via a text that Walmart sends, and they cannot tell me if it is delayed or not. They have stated they can’t even see that is delayed. This has happened multiple times on orders I have placed rather it is being delivered to my home or being shipped.

Ordering online should be simple, but this experience was anything but. When my order arrived completely wrong, I tried to get help through their AI system, which felt like going in circles. It kept misunderstanding the issue and pushing canned responses that didn’t solve anything. After enough attempts, I finally reached a real person, but communication was still a struggle. Their English was not understandable, but they kept missing the point of what actually happened, which meant repeating myself over and over. Instead of resolving the problem, I ended up making multiple calls and spending far too much time trying to fix something that should have been handled in minutes. Overall, the process was exhausting. If a company is going to rely heavily on AI and limited customer support, they need to make sure both actually help the customer instead of adding to the frustration.

Come to Walmart where you don’t get a credit card for a refund unless you ask for it! In the Kahlui-Kona Walmart, I returned items and expected a receipt. I was wrong. The agent gave me a Walmart credit card for the items that I had used the card. However, she did not give me the credit card receipt which showed the amount of the refund to my card.

Delivery driver works at FedEx, but delivers groceries for Walmart. This driver dents every can and smashes every glass bottle. Walmart tells me to send a picture, but I don't know how. Walmart will not correct this kind of abuse. They refused to do anything. The box leaked all over my floor and I threw the box with the contents in the dumpster.

I advise everybody against purchasing online from WALMART. it is a very disappointing experience if anything goes wrong, which was our case. The very expensive Christmas tree that we ordered was nothing like shown on the website. It was under a 30 days free return policy. It arrived 4 days later than it should have, and as soon as we opened it, we found the color to be completely off and ugly and also apparently shorter. Walmart put us in contact with the seller, when the description of the item stated that Walmart ITSELF handles the returns. We had to order another Christmas Tree (from Amazon) and both the seller and Walmart refuse to honor the 30 days return policy. I REQUEST a full refund immediately.

For a Billion dollar company they have terrible customer service, after being a long-term long time customer my New Year's resolution is to boycott Walmart, don't try calling customer service because nobody speaks English, I bought a shaver from them during Black Friday sale. A day afterwards I decide to use it. It had no blades. Call customer service. They said to toss it and they'll issue a refund, 3 hours later I receive a text message that I should return the item to the store, I refuse to go in a dumpster to retrieve the item so now I have to fight them with my credit card company. Terrible service.. Stay away from Walmart at all cost.

Yo, this place just illegally detained me and accuse me of being a thief. I told the police what's up and knew that I had evidence to back me up, I got released with a smile on my face. These guys trespass me from all Walmart corporations. These guys are a joke. I will see you in court. I have all the evidence I need. I recorded everything, enjoy the pr release that you guys are going to get from this free PR! This same location shot somebody last year, and now I'm suing them for false accusations. Isn't that so funny? Don't shop at this ** joke. Will repost Every time you delete, don't try me. This platform won't allow the videos of it happening. Videos live on Google reviews for local store and going live on their Facebook profiles next

I called customer service about a package that was supposedly delivered to the address I sent it to. It was a crib mattress for my great nephew in Pennsylvania. They use FedEx. FedEx delivered it to the wrong address. I have all the proof. I showed him a picture of the house. I showed him picture where it should have been delivered and now they want me to wait 48 hours to get any answers. This is why I don't shop at Walmart. I don't go to Walmart. They were the only place that said they could get the mattress to him in a few days. Well it showed up at the wrong address.

I would have given 0 stars. I have contacted Walmart 5 times now and spoken to Frank, Ushna, Munzir, and again today, a supervisor who has no name. I have requested a pickup on this order 5 times now and it has been nearly a month since it was delivered. Walmart is playing a game of refunds. If the sofa is not returned by Dec 5, they won't provide a refund. They continue to give me the same information, that someone will pick it up, and then a refund will be issues. No one comes, calls or emails and it requires another 30 minute call to Walmart. The supervisor today asked me if I had called the pick up companies myself, Estes, Pilot or FedEx! As if I could arrange the pick up myself for Walmart instead of him doing his job. So far, I have wasted 2.5 hours of my life on this issue, with no results. Even the supervisors don't offer a solution. They just repeat the same things over and over....ad nauseam.

Cooking the ground beef, we had this happen. Refer to picture. This is not anything that is natural in any beef. The smell is not anything that I have ever smelled before and not a natural smell. We throw everything out. It may kill the wildlife.

I shop a lot at Walmart's #1171. It has recently undergone an update which is fine they did a good job. I do not have a problem with this store, it is their website which I am sure it is the same for all stores. Trying to leave a positive comment on something that I buy quite frequently is not easy. I am always afraid they will stop carrying it, it is their Better Goods Vanilla Almond Milk which is a store brand. Are they afraid of too many positive comments?

Walmart has changed the way they process orders online. I always order online as I am elderly and do not have a car. They deduct the amount immediately which is fine with me, but after deliver on the same day they now deduct it again. It takes 10 days for them to release the original deduction. I can not afford to pay double for my food when ordering then have to wait 10 days to have the hold reversed. This is ridiculous. I am 80 years old on SS and cannot afford to wait 10 days for the reversal. I can no longer afford to buy from Walmart since this has caused me a great inconvenience with my budget.

3 Online orders in a row were cancelled and refunded. They made it to one of my local stores and then when it came time for delivery from a Uber or Uber type, or a store employee, I got a text that they returned to the store with my order. Canceled and refunded. Every time I believe It was because it's the last delivery at night or on a Saturday. None of their parameter explanations in help online were true. My house is well lit and easy to find. One of the orders I actually got a hold of customer service (outsourced) before the refund, and was assured it would be delivered the next day. Next day canceled with refund.

Walmart customer service is a third party answering service that just listens to your problems and tells you what they are doing to correct it. Then get you off the phone and that's the end of it. You will never hear from them.. I placed a online grocery delivery order to be delivered between 2 pm and 4 pm. At 6 pm that evening I was still on the phone trying to find where my order was. Their customer service told me that it was on the way..

Worst experience ever. We went online and bought a TV on September 1st, they said it would be delivered by September 2nd....never turned up by September 5th decided to cancel it as they couldn't deliver, so we called the 1800 customer service number and cancelled order and requested refund. No refund came so we called our bank and put in a dispute. They tried multiple times to get money back to no luck.

I noticed that they will raise the prices of an item so that they can later “lower” said price and call it a rollback. For example, I was buying puppy pads at around $9 until the price got raised to over $11 and now the price is back down to under $10 but likely more expensive than what I was first paying but they get to call it a rollback.

I woke up one morning to email notifications that a grocery delivery was on its way from Walmart. My name and credit card attached to my Walmart.ca account had been compromised. The delivery address was not mine (I do not live at **). I called Walmart before the delivery time and told them to stop the delivery which they could (would) not and I received a notification the $400 in groceries were delivered to an address elsewhere in the city. I reported it to the police, my credit card company, Walmart, etc. Throughout the process, Walmart has not reached out to me once -- I have had to call them for updates.

In October I ordered 14 lbs of organic cacao beans from Walmart online. A few days later only 7lbs came so I assumed in a few days the rest would come....they didn't. So I contacted Walmart online and was told they can only refund me 100% of the order, but I stated I had already used the 7lbs I received (50% of my order) so if they could ship the other bag out or just refund me half my $245 order, that be great. they insisted to refund full order.

I have no issue with Wal-Mart products or employees. The problem is price gouging! Prices are ridiculous and this is not due to tariffs or Trump. Great Value items are triple what they were and are American made. You cannot tell me this isn't political. WalMart can price themselves right out of business, too! Try a gallon of Great Value (American cow) organic milk at $8.73 a gallon. You can't make it make sense.

Ordered a toy for my grandson's bday. It was delayed for 5 days, then flat out cancelled after day 7. No explanation or accountability. Left me hanging with no present for my grandson. Then they hold my money hostage for 2 weeks after receiving nothing!!!

My problem is that people are losing their jobs or being made to work without pay, and you come to Walmart and see some employees standing around talking like they're on vacation and being messy while we are cashing our own self out. That's a waste of money, and the ** greeter is always leaning and never doing anything but runny her mouth. Please found something else for her to do.

Worst customers service experience ever!! They cancelled our Walmart.com pickup order for the second time, gave us a rep that does not speak or understand English. We will not shop here again. How do they expect to make any sales increases with such incompetent employees.

I order at@t prepaid card with my my groceries Walmart pick up order on Oct 22, 25 and never received the payment towards my phone bill. I followed the instructions and submitted my phone number. I received a message like payment went through and I received it. I thought I was fine but was sadly wrong. Today, I received a message from AT&T saying my phone bill was due tomorrow Oct 28, 25 and pay now.. I tried to place a return but it said no refund. It didn't say that in the instructions when I purchased or the walmart website when it's time to order.

I ordered a posture support for my mom because she really needed one. It said it would come on Oct. 17th. A week later and it's still not here. Come to find out it was ordered through a third party that had to come from China. That's not what I wanted. I thought it would be sent from Walmart. I'll never order anything again from these **.

August 22nd, I ordered 4 tires online to be delivered to the store. 3 days later, I canceled all 4. I spoke with customer service for cancellation, located in the Arab Republic of Egypt. I was reimbursed for the #1 tire, which had not yet been shipped out. Tires #2 and #3, they would not refund me until they arrived at the store. The store manager was able to get me the refund for 2 tires that had arrived at the store. Tire #4 was not delivered; lost in transit between Ohio and Kentucky. She spent 45 minutes on the phone with C.S. in Egypt to get the tire #4 refund. Egypt will not track it. I don't have a tracking #. Their advice was to make a dispute on my c.c. acct. What is my next action if the c.c. is unsuccessful?

Walmart stole $350 from my husband and never sent what he ordered. They refuse to refund his money for 6 months now. DO NOT SPEND YOUR MONEY HERE. The customer service is terrible. They told my husband to wait 30 days then refused to refund it because he was outside the refund window. They committed fraud.

Walmart delivery service is hidden and Miss somehow someway. They missed the number unit and delivered to somebody else? They need glasses or a better pixels on their phone screen because they are taking number eight and making it look like it's a number six or number five and delivering to the wrong house more than once so I just have to add codes to my deliveries from now on and that's a pain, but it has to be done so they will not deliver without a code.

I am very sadden with the online service because items ordered for same day delivery so not actually come to fruition. If you need something same day it's best to go in the store. I had an exam today that I had to reschedule because my items didn't arrive. Then to pour salt in the wound, I was given $10 after I spend $15 online! I literally cried. Lesson learned.

I purchased an 85" Samsung TV from Walmart.com for over $800 (including tax) with free delivery. I selected a Sunday delivery date offered on their website because I knew I could be home to sign for it. I later learned that the delivery company Walmart uses does not deliver on weekends, so my order was delayed until Tuesday. The delivery company stated they have 2–5 business days to deliver, on top of this they will not use a different carrier to ensure a smooth delivery. This entire experience has been frustrating and disappointing. The misleading delivery information, lack of weekend service despite advertising it, and the long wait for replacement have caused unnecessary expense and inconvenience.

Usually love delivery but this last order driver crushed the bread and there was a refusal to accept the bread, driver grabs arm and cart trying to force her to take the bread and the door closes on her. They need to vet drivers to make sure is safe delivery.

Never get what I ordered and any time I shop in store, I either get harassed by asset protection or if I ask for a employee to get something out of a glass case, customer service tells you, someone is on the way and then you find out they called the cops because you are looking suspiciously at the glass case waiting for assistance.

When Walt the old man owned Walmart things were good with Walmart. Ever since the man passed, the corporation has gone to the birds! The company just preys on poor people. Nothing good to say about any aspect. They're a fortune 500 company on the stock market. Shame on you, always sticking it to the less fortunate. Nickel and diming their customers. Experienced many bad things from them. I avoid shopping there whenever possible.

I just Walmart customer service to get help and was met with a rude lady who sounded she hated her job. My website page only allowed me to add photos and not delete ones for check out. I just wanted a delete. She went through her verification process which is normal but drilled me on my postal code when I didn't know it. She told me she would not give me any information and then put me on hold. When she got back on the line she told me just to delete the photos I don't want and I reminded her I tried. Logged off and logged back on still didn't work. Worst customer service experience. Didn't help me with anything and rude.

Like to know why all products went up in price! All things do not come from China. Look at Walmart brand chicken. Under 10.00 a few months ago. Now it’s 12.97. I am sure Walmart is a pretty greedy corporation!!

On 9/30/25, I went on the Walmart website to order my usual perfume, Lancôme La Vie Est Belle Eau de Parfum. I placed the order, paid for it, and received confirmation. However, the next morning, I got an email saying my order was canceled due to a pricing error. This is extremely frustrating because it’s not my fault that they made a mistake, and Walmart (or the seller) should honor the price I purchased it for. I’ve ordered plenty of perfume from Walmart in the past and never had an issue until now.

If I could rate the customer service from the auto motive dep, I would give a -5. I recently arranged to buy a pair of tires for my father, who lives in Georgia, while I am based in California. On 9/29/25 I contacted the store located at 5600 N. Henry Blvd., Stockbridge, GA 30281, and they assured me that I could pay over the phone since I was ordering from another state. I scheduled an appointment for my father for 9/30/25 at 11 o'clock and confirmed that the tires would be in stock and ready for him. There was no mention of any app being necessary for the process.

I have been a Walmart customer for many years because they had good prices and good customer service along with a great return and refund policy. I am an in home Walmart Plus customer and this year their customer service is virtually non-existent. They have adopted an AI system to serve customers who call in to speak to a representative about a problem. The AI does not work. It started out by asking for my phone number and I gave it my home which it did not recognize and then I gave it my cell which it did not recognize. It then asked for my order number which it also did not recognize. It then asked me if there was anything else it could help me with. I asked for an agent or representative several times before it tried to transfer me. When I got transferred a recording stated that there were no agents available at this time and hung up on me. I tried calling several times and each time the same thing happened.

I bought Something last night at walmart.com and instantly get two text messages and two emails from Onepay Wallet I never signed up for. Walmart even link my credit card to them. I record when I purchase online and don’t see anything where agreed to one pay if you see something and click it. It takes you in another page. You have to provide information. I’ve never provided that information and one says oh you signed up for something, No, I’m not that type of person. Beware of walmart.com. Haven’t used in about a year, but the second I do they gave my information to a third-party company. I never agreed never clicked. Yes never asked to be signed up for one pay wallet.!!! Had to delete delete delete it from my Walmart account. Had to contact One pay to have them delete my information. Hopefully, they purged it.

I recently, about 2 weeks ago, purchased a bag of Great Value 100% pure Beef Burgers, 75% lean, with supposedly 12 burgers in it. When we came to the end of the bag after taking 8 out, poor little Bella didn't get a hamburger because we only had 3 left!! So we had a total of 11 hamburger patties which did not cover the hungry mouths. There were supposed to be 12!! So before you buy, count the patties in the see through bag! Don't get shorted! Shame on you, Walmart!!!

I started using their delivery services and on 3 occasions didn't receive my orders. The first 2, I can't deny they refunded right away. Today they delivered my groceries in some other house and hold my money, so I end up with no groceries and no money, even though they can compare their driver's picture to previous deliveries and is not the same house. It's my daughter's birthday and I wanted to bake a cake for her, thanks to your bad delivery that didn't happen. I was a customer from Kroger and I can say they never missed a delivery or miss product, thinking on canceling and going back to Kroger.

Walmart ordering online is the ABSOLUTE WORST EXPERIENCE OF MY LIFE. The store shipped me the wrong product and didn’t even try to help me but insisted I returned the wrong product they shipped me before even remotely ensuring I would get a refund for THEIR MISTAKE. It has been 16 days since I returned the item and still do not have my refund. It says 5 business days on the order but when you call it says 7 and it has been past 5 and now 7 days and I still do not have a refund. I have had to call 7 times to get any updates on again, THEIR SHIPPING MISTAKE. Terrible. I will NEVER go to Walmart or order online again.

I ordered some Beats Studio + headphones from Walmart and received the same day an empty box. Called customer service immediately.. Instead of a replacement they offered me a refund and after 15 days and three calls of giving me the runaround they finally denied my refund citing. I had enough proof.. I imagine this happens thousands of times every day and what Walmart did was keep my $107, send me an empty box and then insinuate that I was a thief the same day. I was so disgusted I went to target, ordered the same beats headphones online and in an hour, went and picked them up from Target. Do not use them online, because if something goes wrong on their end they’ll keep your money. 👎👎…👎

As a disabled customer, I have no option but to find somewhere to purchase my food online and have it shipped. You would think Walmart did, but I just spent 2 hours on Walmart and made sure all my items were EBT approved, only to find out in the end that out of 40 items in my cart, only 5 ($21.57) were accepted as covered by EBT, the rest ($158.79) in Red letters demanded another form of payment. After researching I found out that 80%, possibly more, of Walmart's food listed on its online store, are "3rd party vendor products or Marketplace who Do NOT accept EBT/SNAP. This means most food is not available to you if you're shopping online and need it shipped. You have to pay with a credit card.

I would really like to know why nobody at Walmart ever answers the phone. For 2 days I probably called a total of 60 times. It will probably would have been easier for me to just drive up there but why on Earth do they never answer the damn phone?

Walmart stores are rip-offs. I spent over $200.00 on my order the other day. Mind you, I bought about $60 worth of meat that I never received and we called to get a refund. They won’t give me a refund and I bought it with my last food stamps. Now we don’t have food for the next couple of days. I don’t go into the store because they’re all rude and don’t want to help. They’ve taken all the prices off the merchandise and removed the thing that you can just scan it yourself for the price.

I placed an order for pick-up at the Sierra Vista location. Either the employees CAN'T read or do basic math. I ordered Coke-a-Cola 16oz bottles. They put in my order 12oz bottles. Basic math not pedmas. The employees flunked basic math and basic reading skills.. They all have an iq of a baked potato. I had ordered micro-wave mini raviolis. They put in 4pack cans NON-microwavable. I ordered microwavable 4 pk mashed potatoes. This ** tossed in a 4pack of spaghetti o's and NO mashed potatoes. WTH Walmart. Your employees are all 1 sandwich short of a picnic. Pick-up from kids who can't read or do basic math is laughable.

If I could I would give Walmart a zero for stars. On July 2 I got a defective pool on July 14. I had contacted Walmart trying to either get a replacement item or a replacement part and when I had spoke to Walmart, we came to the conclusion that they were going to refund the item without the return. Well as of August 27, that has not been done and now they’re telling me that I need to schedule a return for the item and I told them that they would have to disassemble it because it is a very large item and they ensured me that that was going to happen then the next day I’m getting different conflicting answers Ware that’s not going to happen now and they want me to disassemble the product and have it so that the company can come get it. That’s not even an option for me And me and Walmart have been going back-and-forth for days and I have not gotten a single answer that’s consistent.

I am an older woman and upon going to the Walmart neighborhood market and using the self check out, I saw that you no longer have the option of a paper receipt but instead it goes to a digital one on your phone. This to me is horrible. Fine for the younger ones but not for us older folks. Can you please please please put the option back in the self checkout machines for Paper or digital. It's way easier for me to reconcile when my bill comes than to go to my phone. Will not recommend unless this is changed. Thank You!

I am visiting family in Oxford, Ohio. My 16 year old and I went to grab groceries for a family get together. I had wine- along with $150 worth of groceries- but was told I could not purchase the wine unless my daughter and I both showed IDs that were over 21. Idiocracy! I could not buy wine because my kid went to the store with me. FYI, ** of Walmart, you have no liability once I leave your store for anything I do with anything I buy. So, if a 55 year old wants to buy wine, she should be able to do it no matter who she's with. My family and I will shop elsewhere when visiting Oxford.

Ordered something online A Costway deep fryer. They sent me a defective deep fryer call. They told me to bring it back to the store and get my money back and I said well I want to get another deep fryer and I wanted something for my inconvenience. While the woman didn’t speak clear English and she gives me $15 but yet I have to spend $25 to get that $15 off that was for my inconvenience to remind you. I have to drive all the way to the store to return it and then wait 3 to 5 business days to get my money back. So it seems like I’m being punished for their mistake and to remind you, the store is not right around the corner so now you get I gotta waste my gas to bring back something that they made a mistake on besides the fact that they overcharge you when you order something for shipping. They sent me a no name brand and this brown box directions without the name on it could give Better directions

I will NEVER BUY at Walmart Again!!! They just LOST a GREAT SHOPPER over $53. For Years I was having problems with their Deliveries. But usually got a RESOLUTION, but this TIME they overdid it, Wanting ME to Drive long distance to return items that they never delivered!!! And NO REFUNDS!!!

Do not get Walmart Plus membership. They keep on double charging me for the same orders I order online and have it delivered cause I am disabled and they even charged me double on a frozen card. How can you charge a frozen card when I talk to that customer service then a supervisor, they got rude and tell me that oh they didn't charge me twice. I said, "I can send you the I have time, I can send you a screenshot of my bank account, show them where you charged me twice." Oh no, we didn't, we don't need you to send it, they didn't want me to send it cause they know I was in the right. I have file charges against them with the Federal Trade Commission and the state general attorney general because this is fraud, do not get it. They're ripping people off.

Purchased a vizio TV on walmart,com. TV sold and shipped by Walmart. Delivery schedule for the following thursday 8 to 1 pm. The next day I get a notification from a third party seller on walmart that they are shipping the TV. After talking to them I find out the TV isn't scheduled for another two weeks Thursday 8 to 1 pm. The night before delivery I get a message that TV will not be delivered until 1 to 5 pm.

Walmart+ is a scam! I pay $12 a month for it and my deliveries are always late and I have to reschedule them. They want you to pay the $5-$10 for express delivery. My delivery person is able to be tracked and they go way out of their way to my house. I do not know if they are paid by the hour but to me it sure seems like it. I have had to get refunds multiple times for missing items.

I am customer of Walmart in Encinitas for last 16 year. I always like to shop. Last year all good customer service went downhill. They went through complete remodeling a several months ago. And I believe even management remodeling!! Now... It is the best place to go shop!! Management full of energy, customers love it there, super organized, clean. And my old friends/employees Elena, Cesar, Brian, Dean, (are smiling again!!!) they are always ready to help, find what I cannot find and ask how my life is. Thank you all for your care about us as customers. Milena RN

VERY rude 😒 tire center violent, abusive behavior from tire staff towards customer. Waited 20 minutes for help then staff came out with violent abusive behavior, swearing in front of my 4 year old daughter.

Well, it seems that the workers control how many returns one can make with a valid receipt. Brenda a Walmart worker told the customer service clerk not to accept my return and she also text her on the phone for her not to accept my returns. This is the second time Brenda at the Baytown store on Garth Road store number 00194 has refused to accept my return. She also threatened me at the store and she told me not to come back to the store. She needs to be fired from Walmart immediately. She walked to the parking lot and told me she would call the cops and she told me don’t come back to the store. Why do they or she thinks she own the store. She will cost the store a tremendous amount of money. She tried to tried to take a picture of me and my vehicle.

Yesterday I went to the Walmart supercenter located 6192 Gunn Hwy 33625 to change the oil and filter to my car Toyota Tacoma 4 cylinder and I paid $68.85, excluding taxes and fees and 8 months ago, I paid $57.23. I would like to know why the price increase if the oil and filter are made in USA. I am thinking that price is too high for a retired man like me, thanks.

Is only say that they try and scare people. It is one of the most exploited out and expensive places as right now and you can clearly see it. I bought a Blue Tiger bike thing. Walmart wants $150 if it's used $359 if it's new and the company itself only sells it for $200. We went from one week last week to this week and the food prices has tripled in the amount in a week's time. It is the worst place out there at this point in time and something needs to be done. They're making places like Lowe's and the other expensive places out there look good.

After several years of ordering through the app, suddenly they can't verify the delivery address. Has left an 89 yr old woman without groceries for 2 weeks now. Customer service doesn't know why nor do they care. I'll personally never spend another dime at their anti-American business.

I ordered 2 items both 5 days shipment both got delayed for 3 weeks. If I look at the item to buy still says 5 days. Lol. I wanted to cancel order but support says item on the way. They broke the agreement of sale. I don't want wait 21 days. Have wait and see if I even get. I have problems before with ordering thru Walmart. Items say they shipped never get shipped so I have to wait as they hold my money hostage. Just on the edge of a scam. I'm just glad I don't have a lot of $ tied up into wal mart. This is my last time ordering thru wal mart. This is the only business I have trouble with ordering online.

I paid the dues to be in Walmart +. No fees. BUT. You will end up paying more than you meant to. I am not using the word CHEAT. But I bought 3 cans of deviled chicken and end up paying over $16 for them. Apparently there are SECRET shipping fees of $11 for 3 cans of potted meat. Who is stupid enough to pay $11+ dollars for that. I will tell you who. You if you are STUPID enough to use Walmart home deliver. Trust only in the others.

I purchased an outdoor furniture set on Walmart online and was charged by Walmart. When item came it was slightly damaged and of poor quality. Brought it back to Walmart and they said it was a partner on their site. They couldn’t help. I been now begging for my money back from a 3rd party in China. Worse experience ever. So unprofessional and not fair.

I ordered a Ninja creamy with soft serve attachment, something new to the market. It was quite expensive but a birthday wish from my my grandchild. Everything went as planned, shipped within a few days, and I got a notice it had been delivered. It was not delivered. I waited a few days, 4 to be exact to see if it would be delivered as Walmart's site says. After 4 days I reached out to the number on this matter and was told the product was not ever shipped due to not having it in inventory. Yet my account was charged the full price. I now have to wait 7 business days for the refund. My concern is why was the charge taken from my account when the item was never shipped? How many others does Walmart do this to?

Sells in my location and other cities in Ca. Prices are off the chart. Supposedly, tariffs are the reason, but Marriott’s have not kicked in. Walmart just wants to make a profit and make people pay. It’s sad but true. Their customer service has always sucked. There’s nobody there to help you and there’s never enough registers open. I buy no vegetables or fruits because the prices are outrageous.

On July 6th, 2025, I had one of the worst customer service experiences at Walmart #1080 in Jacksonville, FL. As soon as the cashier heard my family and I speaking Spanish, her behavior changed drastically. She avoided eye contact, refused to greet us, and intentionally scanned our 110 items painfully slow. The checkout took over 45 minutes. Worse, she hit my 18-year-old son with the bag container and showed no concern or apology. This wasn’t a mistake — it felt targeted. It was humiliating, disrespectful, and unprofessional. I’ve already reported this to Walmart Corporate and the Better Business Bureau. No customer deserves to be treated this way for simply speaking Spanish.

The new set-up of waiting in one long line to get to the new check-out service. HATE IT AND THE TIME YOU HAVE TO WAIT TO CHECK OUT! Waste valuable time just to get to a register. Only shop here when have no other choice for particular product.

You can find the same quality (if not better) at the dollar store. I bought two thermometers here. One that never worked when it came time to use it and the other one stopped working after a few months. I bought my son's winter boots here that wore out in the soles and started leaking after only two months of use.

DO NOT USE CURBSIDE PICKUP. Order is never ready. Rude staff. I have waited for my order more than 45 minutes. If you can't hire enough staff to make the process run smoothly.... Poor Service. Order is always missing something.

I am disabled in a wheelchair or walk and stand with a walker and to be forced to go through self checkout is very disappointing and disrespectful to the disabled community. Trying to scan and stand was really scary due to my disability. The last time I feel 15 and 1/2 inch I ended up in ICU with a flesh eating disease due to my body issues. Very disappointed in this store in Spokane. Never have I seen people so disrespected that they sure they don't care about customers.

I ordered Sterilite storage bins online to be delivered. They arrived in 2 boxes. 1 box was fine. The 2nd box was obliterated!!!! Broken sharp plastic and cracked expensive bins!!!! Even the tops were damaged!!!! That’s a lot of force to damage them like that and then deliver them upside down in the front porch. What a MESS!!!! 6 am and I’m cleaning all this up! The recycling truck went by & at least took the huge box. When I called customer service “Mohamed” wanted ME to load that pile of huge broken bins into my car & deliver it somewhere?!?! I was already in pain from cleaning it all. Then he agreed to have a FedEx guy come remove the mess from my porch…. IF I GOT A PRINTER & PRINTED a BARCODE?!?! I offered to handwrite all the info on paper and tape it to the mess…. He refused! I was LIVID! These bins were $109.96!!!! In this economy!!!!

Beware....I ordered a sofa table from Walmart.com. I paid $110.00. I was so excited when I received the confirmation text that my order had been delivered. Well what I received was an EMPTY ENVELOPE!! I will NEVER again make purchases on Walmart.com. Every since Sam Walton passed Walmart has gone to **!

I brought a product called Stuffed Puffs and they were 2 months expired. I didn't realize until after I ate them. If I had known that this item was expired, I wouldn't have purchased it. I trusted Walmart but now I know not to.

I took a passport photos at Walmart. The photos were obviously not sharp, but the employee insisted that they are good enough and he gave me a certificate. Passport Canada's employee rejected it and even laughed at it as I expected and she told me this certificate means nothing and I had to go get another one from a nearby studio. To my surprise, Walmart photo employee and her manager said they won't reimburse me and offer to take another photo which I rejected as there is no need for it and eventually escalated to customer service who agreed to reimburse me. When I asked for the branch manager to launch a complaint, they told me to try another time and I might find her. Very bad customer service. If you need photos, avoid the Walmart and if you need to complain, my advice is to go to social media.

The women I spoke to seemed like she didn't know what she was doing. They need to retrain their representatives. Putting me on hold 3 times and taking forever. Maybe some have more knowledge who knows.