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There are so many things WELL above 99 cents now and I think they should be sued for false advertisement. There are signs painted everywhere saying “99 cents only”. THAT IS A LIE. What a scam! I am shocked that there is no lawsuit that has taken them out yet.
Hi Courtney, we're sorry you were let down. We value your feedback and your loyalty! Some of our customers enjoy the items over 99 cents since they are still a great value. We are now working on labeling these items better for you and other customers to differentiate while you shop with us. See you soon!
I attended the District Manager meeting in September of 2018. A very valid question was raised and that question was "If an item is not marked with a yellow sticker and rings up as more than 99 cents, the store will honor the 99 cent price. I looked at the salad packs and it stated that the Caesar Salad was $1.99 but there was not a sticker on the Asian and Mexican Salad Kits. I took pictures for proof and I went to pay for them and I asked that they scan the salad. It rang up for $1.99. I explained what we had discussed at the meeting, they called the "acting manager." Her logic... well there is a sign stating that the Cesar Salad is $1.99... so that answers everything... no it doesn't.
I patronize that store daily and on my IG, YouTube Channel, and Facebook group with over 22,000 people, I have recommended this store. I will no longer recommend this store to anyone..unless they want to deal with rude and condescending employees, who speak to you as though you are trash for shopping there. The lack of customer service is absolutely an atrocity. The older woman with short hair and glasses (not Jane ) laughed in my face and said "So?" and the acting manager yelled at me as I left after I told her that I was going to make a complaint. Today was a shining example of their lack of customer service.
Hi Crystal, so sorry you had a bad experience with us! We appreciate your feedback and are committed to great value and customer service. Please call us at (888) 582-5999 to make this right.
I had been shopping at the 99 Cents Only Stores for a very long time but the prices keep going up. It is getting harder and harder to find anything for 99 cents at the store. I think the store is in violation of laws by claiming they're 99 cents ONLY. I think there should be a lawsuit brought against this company. If they’re not 99 cents ONLY THEY NEED TO CHANGE THEIR NAME. Time to start giving my business back to the honest DOLLAR TREE.
Hi Lori, we're sorry you were let down. We value your feedback and your loyalty! Some of our customers enjoy the items over 99 cents since they are still a great value. We are now working on labeling these items better for you and other customers to differentiate while you shop with us. See you soon!
I shopped at the 99 Cents store in Barstow, CA. I needed some assistance. Fortunately for me Ms. La Wanda ** was more than willing to assist. Ms. ** provided me with excellent customer. Her knowledge of the store and friendly attitude was such a refreshing experience. It is employees like La Wanda ** that keep a customer coming back again and again to the 99 Cents store. If there are ever openings for a store manager... Ms. ** IS IT!!!
Hi Carole, thanks for taking the time to tell us we are doing a great job. We value your feedback and your loyalty! See you soon.
I went to my local 99 Cents Only store that I always go to. I was looking around at their “fresh produce”. There was many rotten fruits. I talked to the closing manager Shannon or Sharon. I’m not 100% sure. She said there isn’t anyone for produce so she will get around to it later. I went back to try to find some good fruit but found nothing but rotten veggies and fruit. I went to the front and had them call her back up. I told her the situation and it needs to get addressed immediately. It’s a health risk. She began to tell me that she is very busy and will have the produce guy do it whenever he comes back to work. I told her just have one of the other workers go back there really quickly and just put the rotten food of to the side. She then had the nerve to tell me I’m more than welcome to do it myself and continuously rolled her eyes at me the whole time.
Hi Devony, so sorry you had a bad experience with us! We appreciate your feedback and are committed to great value and customer service. Please call us at (888) 582-5999 to make this right.
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The 99 Cents Only Stores should be investigated as a public health risk. I am offering this documentation in the hope it will help bring enforcement and lawsuits to the company. This company is starting to cross a very serious red line into what might be considered illegal. The 99 Cents chain stores are offering "Fresh Produce". I am using this term with total skepticism. The produce there is rarely fresh and apparently the company believes perishable produce is to be handled in the same manner as merchandise.
Between February and March of this year I was shopping in Store #54 Glendale at Sonora and San Fernando Road. The produce was routinely spoiled so that I often could not buy what I wanted. When I say "spoiled" I mean to the point of food garbage. Dumpster produce right on the store shelf. The oranges and tomatoes had thick mold. The potatoes had bacterial infections and stunk. In mid March I was sick of it. I confronted the Manager of the store "Pablo". I told him directly his potatoes were all spoiled and to just remove them all fix whatever problem was causing this. He simply dismissed my complaint and told me it is not his problem. He did not remove the spoiled produce.
Then I started watching and analyzing the produce on a daily basis and I was there when they rotated the stock in the morning. To my surprise the new potato stock already had spoilage. In other words, the produce was spoiled right off the truck! What this means is the 99 Cents Only Stores has beforehand knowledge of illegal and risky conditions that could cause food poisoning or simply just rip off the customer of fair quality and they distribute the produce anyway. Around this time I started making calls to the Health Department.
Apparently the warehouse or storage area for produce before distribution is not following protocol for food safety. They are getting cross contamination somewhere. AND THEY DON'T CARE. The stores are also not maintaining any vigilance to remove spoilage before it spreads and they pile produce together in large bins. This of course spreads infections rapidly. The store produce displays are too tight and too warm. I some cases part of the produce is sitting in direct sunlight. Early this month, I had enough. The customer service at Store #54 was atrocious and I found maggots in the bags of potatoes. I photographed the maggots and wrote emails to the main office in Commerce to the customer service department.
What happened? The two representatives Jessica and Julia just backstabbed me. They took my complaint I made in confidence and sent all my information right back to the manager I was complaining about. A few days later I walked into the store to shop and this ** "Pablo" began stalking and intimidating me in the store. He followed me around and fabricated false accusations that he would use to put a "trespassing order" on me. The next day I went back there and the same happened with the second manager "Fidel". Now it's over a week later after my official written complaint and they still have spoiled produce in the store! I am writing one negative review after another on Yelp, Google Maps, etc... And then I email them to announce my review and they still won't fix anything.
Well there you have it. This is a sick company that does not care about customers (and bully customers). The produce is foul, the customer service is horrible, and the name "99 Cents Only" is a price scam. What can you do about it? Take photos of the disgusting produce and post online. Write bad reviews. Become a nuisance to the store until they improve the conditions. Maybe together we can threaten their reputation and license. Remember: Think 99. Think food garbage. Think price scam. Think bad service.
Hi David, We’re sorry to hear this. We work hard to bring you fresh products at an unbeatable price. Please contact our customer service department at (888) 582-5999 so that we can make this right. Thank you for informing us.
WHEN YOUR GOVERNMENT DOES NOT PROTECT THE CONSUMER! They should not be allowed to keep their name, simple items that use to cost .99, now cost double! A lot of seniors are stumped by this inflation and are forced to look for sales elsewhere because the 99 Cents Only Store is no longer a discount. It was worth getting a random piece of spoiled fruit in your bag when it was a discount, however, why would you pay full price for damaged or soon to expire goods? The 99 Cents Only Store overstepped its boundaries, forcing consumers to look for sales at regular retailers. The service is poor, the lines are long, now consumers are not willing to spend as much and many have just been turned off by their sneaky way of increasing prices meanwhile insinuating (by name) they offer the same service of a 99 Cents Only Store, and they do not! This definitely a case of FALSE ADVERTISEMENT!
Hi HARRY, we're sorry you were let down. We value your feedback and your loyalty! Some of our customers enjoy the items over 99 cents since they are still a great value. We are now working on labeling these items better for you and other customers to differentiate while you shop with us. See you soon!
You have to be very careful with the products and prices. After you pay for your items and in case they are not .99c they will not give you your money back. Cashier took me to another register and told her she wants her money back. First she ignored me for few minutes and start taking care of the customers, finally I complained and asked her to process my refund, then she turned to me and said, "Do you want to shop because I can't give you your money back." I said, "No I do not want to make any purchase. I want my money back," she kept arguing with me for few minutes. Finally I asked her to call the manager because I do not see any sign saying to refunds anywhere in the store. She was upset with me telling me, "Next time open your eyes and be smart when you shop."
Hi Juliet, so sorry you had a bad experience with us! We appreciate your feedback and are committed to great value and customer service. Please call us at (888) 582-5999 to make this right.
I am very disappointed that the 99 Cents Only Store is getting away with selling items for more than what the name of the store is. I believe that it is fraudulent when the name is 99 cent only, but are allowed to sell items for $1.99 - $10.99. It is false advertising! I enjoy shopping there but will not ever pay more than $.99 +tax items. And I think that if other consumers would do the same, they might go back to selling just 99 cent items.
Hi Sandra, we're sorry you were let down. We value your feedback and your loyalty! Some of our customers enjoy the items over 99 cents since they are still a great value. We are now working on labeling these items better for you and other customers to differentiate while you shop with us. See you soon!
Fantastic bargains can't be beat with produce (fruits, vegetables, frozen and dairy). I love this place. The staff is always friendly and the place a joy to walk through. Thank you 99 Cents Only for showing the world we can have food at an affordable price.
Hi M., thanks for the review! Glad your experience was a positive one. We work hard at keeping it that way. Don't forget to share with family and friends! Thank you for shopping at the 99 Cents Only Stores! See you soon.
I have shopped at 99 Cents Only Stores for about 15 years. I used to shop at Dollar store but found the lines long and stores messy. 99 Cents has now a variety of items such as produce, dairy, health drinks, cards, school supplies, spices, etc. I shop in Clovis, CA and Fresno, CA at the Bullard store. The stores are clean, fully stocked and the employees fast and friendly. Any items sold for more than 99 Cents are marked with stickers and signage.
We love happy customers Eileen. Hope to see you soon! Click here to sign up for our monthly specials: http://bit.ly/2sLcyie
I purchased two packages of underwear at the Valencia, CA store for 2.99 each not realizing they were boy shorts, not briefs. When I tried to return them (not even return them, I was going to exchange for other merchandise), I was told it was past the 9-day policy and I couldn't exchange them. NINE DAYS! That is a ridiculous policy! The packages weren't even opened. I have been a regular customer for decades, and I'm extremely upset. I have a VERY limited income of $800 per month and the $7 I spent on these is now lost because I cannot use them. Keep in mind also that I've returned items well outside this 9-day policy and never had a problem before. I will not be shopping at the Valencia store again.
Hi Eileen, so sorry you had a bad experience with us! We appreciate your feedback and are committed to great value and customer service. Please call us at (888) 582-5999 to make this right.
I went to the .99 cent store to do shopping for a few items for work and myself. The final cost of my purchases as much higher than I expected. When I returned to work I looked at my receipt more closely and realized I had been charged 4.99 each for pillows and 3.99 each for cat food. When I walk into the 99 cent ONLY store, I expect everything to cost 99 cents or less. This is false advertising!
Hi Sharon, we're sorry you were let down. We value your feedback and your loyalty! Some of our customers enjoy the items over 99 cents since they are still a great value. We are now working on labeling these items better for you and other customers to differentiate while you shop with us. See you soon!
I have been shopping at the store on Marks street for years. Today I was treated by the manager like I was an idiot. I was at the store when it opened today and went by the cooler section and grabbed a few of the Kraft packs of the sliced cheese. At that time there was no sign stating there was a limit. So I continued with my shopping and when I got to the register I heard the cashier tell the customer in front of me that there was a limit on the cheese. Both of us told her that there was no sign so she said that the manager came and told her that he placed a limit sign up but this was after we had the items in the cart. So the manager told her it was okay for the customer in front of me to have the 4 packs.
I then asked the manager when did he place the sign up and I told him it was not up when he opened the store and he looked at me and said "Are you sure you did not see a sign?" like I am an idiot, REALLY! I told the cashier that I wanted the 4 packs like he gave the other customer and she said she would need to get an approval from the manager. On a previous visit, I was in the back by bread section which was empty and there was another regular customer speaking to one of the employees asking her if they were going to place any bread out. The employee told her that the manager did not want to put the bread out but she went in the back and brought the whole rack out and told the customer to pick what she wanted. The customer then turned to me and asked if wanted something from the rack and I told her no that I would wait.
At that time the employee looked at me and said "Who said I was putting this out?" RUDE! I can understand limits, but make sure the signs are posted before you open the store. The manager then said that other customers complained because they do not have the chance to buy the name brand items. If this is the case then they need to be there when the store opens and items should be on a first come first service basis. Do I need to shop here NO, did I like to yes but not anymore. You need to treat customers with respect, and you will not find respect at this store.
They have a manager in training. She states her name is Keke... She a **. No hair on the side, wears glasses. On 7/25/17 @ 6:30 pm Texas time... she was very rude because I ask for a refund. She stated, "I don't know how to give a refund." Very rude upon arrival... Waved me off and stated, "I have other things to do" and then snatched the marker not pen out my hand. The Lord was with me TODAY. I stated, "May I have your cooperate #?" She stated, "I don't have it."
I was visiting Santa Ana store. Never been in the store before. As I was walking the aisles some of them were so empty. My problem didn't start until I try to find someone to get an item down from on top of the call storage. It was a bear in a box for 599. When I finally found somebody to get one down he handed it to me and walked away. I was examining the bear and found one of the paws was dirty like grease so I just took it to the register and decided to pay so I can ask there to get a newer one. Well that didn't go very well. The girl was very bothered by me asking. It showed in her face so I decided I would tell her I'll help her put my things in the bed when she finally found someone to get another box to move that box was torn apart.
I asked for lightly feeling bad that I was bothering her if I can get one more box because this was a gift for my granddaughter and I didn't want to show up with a messed up box. Now that didn't go well either. I paid for my item and she started taking the next person while all my stuff was on the counter that I paid for. Since she has an attitude I gave her the bag and said, "I was just trying to help you but you go ahead and put everything in the bag yourself now." This is where things went bad. She told me that she does not back anything unless I buy a bag from her. One of my bags was a bag purchased at a different store. The other bag was a bag regular bag purchase inside the store about 6 months ago.
I was so surprised I asked her to show me a sign that says they do not put things in a bag unless you buy a bag. From now I've never heard of such a thing. I've been to several 99 Cent Only Stores never been treated like this. What really upset me was that she continued on with the girl behind me and then try to start the next person behind that girl and I said she needed to bag my stuff. I had no idea what the new law that in order for them to bag your items you had to buy a bag from them. I will never go back to that store and I hope nobody else does either.
I have shopped at 99 Cents Only store since they first opened. The store has totally gone downhill in recent years to the point of not wanting to shop there anymore. First and most inexcusable is their alleged "security". Totally worthless. Most of the time they are either sitting in their car in the parking lot or chatting friendly with the shoplifters as though they know them while the clerks do his job of trying to detain them until the police come, which never happens. They always take off and the security doesn't even bother to go after them, to get a license plate, description of car or people or anything. One particular loudmouth security person is rude, obnoxious, ignorant, loud, disrespectful, power hungry, directly lies in an attempt to puff up himself, sits in his car in the parking lot listening to music, acts as a parking police rather than security, "disrupts the operation of the store and the mgrs' duties over parking issues because he's a drama queen.
I'm convinced the security is who is bringing in the undesirables to the store. I have been in the store when shoplifting was going on and it's always been the employees who catch them. The security is totally worthless. They stand around. If you can find them... Watching the clerks do the job they are supposed to do. What I also hate about this store I once loved is that more often than not they close early before their stated hours. I'll run over to get something at 10 min before 10 and they have decided to close early. It doesn't matter if you needed just one thing... They won't recognize a faithful regular customer. In fact they are downright rude. And their prices! If something says 99 cent underneath it that's what it should be. No. Not at this store. Their items are not clearly marked.
Quite often you can get the same or better brand item for cheaper at a regular store. Management acts totally unconcerned with store issues or the fact it's become a hub for the homeless, shoplifters and panhandlers. The alleged security protects them more than they do the victims. So, I wouldn't recommend this store unless you want some abuse and disrespect and possible break in of your car or theft of your purse.
We shop at the 99 Cents Only store in San Clemente. I'm so so tired of going in and finding more and more items more than 99 cents! At first it was just the milk and eggs. I get it, they wanted to make these items available to us. BUT now it's everything!! The whole store has so many items more than 99 cents. They need to change their name. IT'S NOT 99 CENTS ONLY anymore! I feel like they are trying to get every dime from us. I feel like they are slowly stealing our money by slowly adding more items NOT 99 cents... like we are a frog in water that slowly boils us to death! Hate it!
I have been a customer of the 99 Cents Only Stores. I'm been very happy. They open the new one in Montebello Calif. Omg it's the bomb. It has so much stuff and it's so nice inside. It will knock you out. Please put one in Los Lunas New Mexico where I moved to now. I really miss my store. I'm jealous. Now that we don't have one please please put one in our town. Thank you. Happy customer.
05/2017 — With the new law passing that we are required to bring our own bags, I use a tote bag that works perfect for my shopping needs. Just another trip to my local neighborhood 99 Cents Store in Covina on Azusa Ave. I was doing my shopping as I have done numerous times using my tote bag as storage till I get reach the register when they are removed and purchased and placed back in my tote bag. I was approached by store associate and asked me to remove the items in my purse and very rudely said, "We don't shop by putting things in our purse before paying for them."
I explained that it's not a purse... It's a tote bag and that I have every intention to pay for them. I have worked retail and know other, more professional way to approach someone whom they are suspecting of shoplifting especially since we are made to carry and use our own bags. I prefer to use my tote bag doesn't mean I'm shoplifting. I will never go back to that store again.
Was charged $1.99 for 4 different items. A sprinkler, garden gnomes and corn grill and a pasta container. I thought everything was... 99. I guess I won't be shopping there again because this is false advertising.
I had a horrible experience at the 3420 W. Lincoln Anaheim, CA, 92801. The cashier did not bag my groceries and ignored my bag as if he didn't see it. When I asked if the cashiers bagged the groceries when provided with a bag, the cashier ** began to argue with me and when I asked to speak with a manager he lied and said he was the manager. I could tell he was having a bad day and didn't want to be bothered with assisting customers and I set him off with my question. Never shopping at this store again!
I've read a lot of the reviews, in here, and some of the stories, are terrible, from rude employees, to over charges etc. I shop at the 99 Cents store a lot! In Yucca Valley, CA. Not once have I experienced, a rude employee, they are very, cheerful usually and nice. The store is clean, and well stocked. I think it's a life saver for our area. Maybe they should be more clear about their sign. Yes, some stuff is higher, but still, c'mon people you know, there is no way in he*", you would walk out of Walmart with a basket full of stuff, for the same price! No complaints here! I love their store!
I, like many people not happy about prices. I tried to buy some candy today which was clearly marked 99 at cash register. The girl ask me if is ok these items are 1.99. I said no because is marked clearly 99 in shelf. She apologizes and take them away. I am really mad. I want to take this company to court... 99 cent store means 99 cent not. 9999 not 1.99 not 2.99...
I was shopping for toys at 99Cents Store located at College Oak Dr Sacramento CA. While my items were being run by the cashier, a man who acts like the supervisor stopped the transaction because he decided to put 9 pieces limit on the number of items I can buy. He claims as store policy but I did not see any notice or signs for the limit. He suggested that I return another day to buy more. Why should I waste gas and effort to buy items from the store?
The 99 Cents Store is selling dog treats, made in PRC (People's Republic of China). Virtually everyone else, when identifying China as the mfg of their goods, puts "made in china" on the item, but Petkin, Inc, in Marina Del Rey, CA wants to hide where their product is made because so many dog products made in China have been tainted and killed many dogs in the US. To increase their deceptivity, they put "designed in USA! No attempted deception there. Shame on them, shame on 99 Cents Store for selling this stuff.
We popped into the 99 cent store @ 4849 FM 1960 and had the misfortune to meet Eva (cashier). She had the most horrible attitude and it wasn't until I told her about it that she even acknowledge that we were standing there. First she snapped at me "IS THIS HERS?" Meaning the customer in line ahead of me. Why snap at me? The woman just shifted left to right and neither of us answered. Both shocked. I put the divider in place and tried not to get upset. Then it's my turn to pay. She starts speaking and I was replying "Hello..." She stops and looks at me crazy and I realize that she was speaking to her friend that was in line behind me. I quietly paid my tab and quickly left the store with no intentions to ever going back.
The advertising and store name describes a store where ALL items are 99 cents. That is not the case, at least in Palm Desert, California. There are many items that are $2, $3, $4, and more. When I questioned this, the salesperson and manager said that there was a small paper/print sign on the door that said that some items can be more. All the while the huge storefront identifying sign says "99 Cents ONLY" and the employees wear a badge that says in large letters 99 Cents ONLY. This is very deceptive to the consumer who often will not check to see that they are actually charged much more than the 99 cents for an item. This practice is truly deceptive and obviously meant to defraud consumers. It reminds me of past "Bait and Switch" policies that were used by some retailers to get people into the store.
Incident occurred: 11/1/16 - 852 N. LaBrea Store 84. ** Mgr. said company was Security Safe Guard. Offender: **. I spoke with her immediate supervisor. He sounded like he couldn't care less. He gave me a number that he said was the company's **. Never got an answer. I was in the checkout line. I told the cashier that I wanted my glass bottles wrapped in paper. She said she had no paper. I said you have to have paper in a store. She turned to the cashier behind her. That cashier showed her the paper towels. I realized that she didn't understand English well. Then she proceeded to finish checking me out.
A security guard walks up to the checkout positions herself in front of my cart and told the cashier she would help her bag. The cashier told her no. Then the security guard turns to me and asks if there was anything she could do for me. I told her that she could move out of the way. Then she snapped and told me that I was very rude. I was a ** queen and that I was lucky that she had her uniform on. She made some comment about the police. I told her my brother was a cop. That is true.
She called me ball headed. I told her she had no edges. She bolted for the back of the store. I thought she'd left but she rush back in and told to kiss her ass. Patted her backside and called me a **. Then she stormed out of the store and into the parking lot. When she came back I asked her what did she go to get. She patted her butt and said her phone. I asked the cashier to call the manager. She called and a guy came to the checkout. He said his name was **. I asked him for the security guard's name and the name of the company. He went outside and came back with her name. The company's name is Security Safe Guard. He gave me ** number. He said he only knew **. See above.
I called the police department and spoke to a Officer **. Hollywood division. He that I needed to call 911, if it happened again. I can tell you that I am very reluctant to shop at your stores again. Clearly the security company doesn't do background or drug tests. This person is really insane. I am sure the store has video. This went on for several minutes. The other customers were shocked. None were more shocked that me.
Let it be known I went to return some sandals this morning ready for check out. Customer in front of me not happy about paying for a refill on a deflated balloon. I agreed with the lady that I was talking to. With that being said the cashier (by the name of EVA decided to take it upon herself to refuse me from exchanging my 1.99 cent sandals for a bigger size saying I was a RUDE customer. I asked to see the manager as she said she was the manager. I asked to see her manager. She made it well known with all the customers around and in a loud voice saying "we have a RUDE customer over here."
This was just because of the fact I agreed with the lady in front of me about her complaint and she did not like it one bit and refused me to return my sandals for a bigger size with my receipt. I never once disrespected her in any way and far from being put on blast in front of customers saying I was RUDE causing a unnecessary embarrassing scene.
I am a retired US army Veteran and never been so embarrassed and disrespected in my whole life the way I was treated by EVA at this 99c location. Personally I think EVA should be fired! Professionally I think she need some serious re-training on customer relations that she poorly lacks if she is going to represent your impeccable corp. On a good note the other manager addressed my issue and was very professional about it and let me know he would talk to her about it. I got my return with no problem. This incident occurred at the Kolb / Golf Links location in Tucson AZ. I have been going to 99c stores for many years due to this unnecessary incident I regret to say I will no longer utilize your stores due to this unfortunate experience I encountered. Thanks for allowing me to express my concern.
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- 99 Cents Only Stores