Victoria's Secret Reviews

I have been ordering from Victoria secrets for years and I have been waiting for this comforter since Sept. They kept claiming it was on back order and due to the incompetence of an employee canceling order they said I was put to the back of the list. I am so disappointed in the recent customer service agents I spoke to. I order from them at least twice a month and I have never been treated this way in years. I do believe this is going to be my last order from them. I would cancel this order but my daughter will be devastated. I was promised the comforter on the 19 and still haven't received and a supervisor named Dana was very rude to me today on the phone, made me feel as if I'm not a valued customer. The representative before her, Katrina was worse. Her customer service skills were just awful.

I bought several items from the online store. Later I received a single very cheap item that I did not order instead of my purchase. I contacted Victoria's customer service, and after 50 emails, I was in the position that will refund me part of the amount that I paid (In pieces, several refunds, to annoy me probably). And some items that I purchased while discounted, they refused to let me buy them with the discounted price. They claimed that I should use it with full price, then after negotiations and maybe 6 or 7 emails, they will refund me the difference, when I asked why all these refunds which will cause me stress, they claimed that this is their system.

Lately I have been spending a lot of time and money at Victoria's Secret, but after a couple experiences I don't think I will be anymore. Firstly, you walk into their stores and most employees will just roll their eyes at you or act like they're too good for you. I work in retail myself and we do anything and everything for our customers and treat them with the utmost respect. You don't get that here. A couple weeks ago I went in during my hour long lunch break and was shopping for a bra as I had a coupon that expired that day. I picked out the one I was going to get and made my way to the line which was unbelievably long, so I asked an employee to leave it on hold for me as I had to get back to work and she said she could check me out there so I wouldn't have to wait in line.

Victoria Secret has disgusting and slimy advertising. I am trying to raise nice children, but hey, if we pass a Victoria Secret store in the mall, right there in front of us at 15 feet is a naked Victoria Secret ** with her hands on her ** or crotch. I get anxiety and have to explain to my young children about the basically nude ** they just saw. There should be law against such inappropriate advertising. UGH.

Started 2 years ago with this certain employee following me around the store, which made me feel very uncomfortable. I asked was there a reason that she was following me and didn't ask to help. I have been having issues with her ever since, now she is the district manager and has done everything in her power to make me miserable. She has lied and had me banned from the store. I want to cancel my credit card because of poor, unacceptable, customer service. I wonder, does the owner know how his customers are being treated? You can only contact him via mail. I haven't received a reply and the letter was mailed a month ago. I am not the only customer that has experienced this. This is horrible and should not happen to anyone that hasn't done anything but argue back with someone that shouldn't start an argument with a customer. Her last comment to me was "they won't do anything to me, do you think they will take my word or yours?"

Today me, Lemon, Snuper and the baby went to the mall to waste time before my bus came. We went into a number of stores through out the mall my first time coming to this mall I immediately notice the discomfort in most of the stores I went into. We went in to Body central where I purchased a shirt and two pairs of underwear. Lemon and Snuper went on to Victoria Secrets while I completed my purchase. I entered Victoria Secret where I immediately noticed how hubbererd Lemon and Snuper were by the VS employees. I began to browse where then a girl stood very closely to me, profiling me. I picked out a pair of underwear and gave it to Lemon to purchase along with her items. She checked out. I think her total was near $200 dollars today!!

I have been a customer of Victoria's Secret for many years, and had always been satisfied with their products and service, and been pleased with the quality and fit of their Body by Victoria Perfect Coverage bras. But recently, I needed to purchase some new bras, as my size had changed and my old bras were pretty worn out. I was disappointed to see that the overall design of the Perfect Fit bras had been changed (different fabric, different fit). I had a fitting, and purchased several bras based in a new size based on the advice of the sales clerk. First, the first batch of bras I purchased contained bras in which the size was actually mislabeled (the stamp on the bra band itself was incorrect). I was able to return those bras and get replacements, but after wearing one of them one time, it became clear that the bras (still) did not really fit properly. So, I went to different retailer and had another fitting. It turned out that the fitting I'd had at Victoria's Secret was incorrect in both the band and the cup size. Armed with this knowledge, I headed back to Victoria's Secret with the ill-fitting bras.

I just want to add my share about my terrible experience with Victoria Secret card. I'm glad I looked up with matter on the internet and has found many people to have the same problem like me, because their customer service employee from Victoria Secret Credit Card and from Comenity Bank tried to make it seems ridiculous on my part that they never see this happen before. LIE! In fact my experience DOES happen to a lot of people, including my mom.

I have purchased lingerie and a lot of clothes including shoes and boots for a long time from V.S. Some of mine are actually vintage by now. I always order by phone from the internet or the catalog. It has almost entirely been a good experience. I have had associates on the phone mostly be extremely helpful. They have found things in my size for me I really wanted and thought were gone (instant happiness), they have given me offers that I really shouldn't have gotten due to time issues, given me future discounts for items that did not measure up (might have happened 1-2 times) and just been very helpful and pleasant.

Placed an online order for a pair of shoes. This started (unapproved) mailing of dozens of ** catalogs via VS. Never asked for them, yet they send them. Called twice and they claimed they would stop and the catalogs continued, I'm told another 90 days to stop them.

I tried to use my birthday coupon I got from the mail. But, I was disappointed cause I had to give my order number to the rep right after I placed my order to get my discount. She actually lied about how much was the bra I wanted. When we chatted, she said the bra was $32.50 and so I asked her "did you take the $10 off?" And she said "yes." "So if you did how come it's still $32.50." I loved VS but now I found a new place to shop for underwear. It's called Fredericks of Hollywood. I just bought a bra from FOH, it's actually less expensive than VS. Another thing, I got a free standard shipping. I only get to spend $10.59. Yay to me!

My daughter and I were shopping in the store yesterday. We picked out items to try on. My daughter was shown to a fitting room, then that employee checked on another customer in the next fitting room. It sounded like she needed another size. Then that employee walked toward me, made eye contact, did NOT ask me if wanted to try my item on, or anything. She proceeded to walk past me and out of the fitting room area. I can assume it was to get another size for the other customer. There was another employee standing a few feet away that I made eye contact with, she was helping other customers, and I politely asked her if there was someone who could let me in a fitting room. She said yes, then she saw that ANOTHER employee (an older woman) was walking toward the fitting rooms, so I guess she assumed that that woman would put me in a room, instead, that 3rd employee took 2 women right past me into the fitting rooms!

They had a promo 30% off and free shipping. Could not get through on the telephone, the web or live chat! Also they had Black Friday last week. Went to 3 stores before 10 am and all the promos were gone. Why do they send 1000000 of daily blast e-mail to join them, but can't support their customers or bring in enough merchandise to support their advertising? I just want someone to call me!!!! I placed an order online when they had the $30 backpacks and free tote and tumbler with $65 purchase and never received a confirmation? Went online to check my order and it does not exist? But I can't call anyone to get help!

Order placed 6/19/2014. I emailed customer service twice. No reply. I spoke with two customer service reps. Both told me I would get a full refund. Hasn't happened. Contacted PayPal, they could not help. They said Victoria’s Secret had proof of shipment. What they didn't disclose is that they shipped the items to apt 305. My apt is D435… not even close. I do not have the items or my refund. PayPal cannot help me. How can a big company like Victoria’s Secret get away with this? How can their phone reps get away with lying? Why am I made to feel like somehow this is my fault? This is so wrong.

I bought some items that I wanted to return and I have the receipt. When I went into the store I was told that because I purchased the items more than 90 days ago, I would have to take the lowest sale price to get any credit on my credit card. All the items have tags on them, have never even been tried on AND I have the original sales slip! Is this true? I have never encountered any store that refused to give full credit when the receipt is present with the purchases. Is this possible? Of course, this is not acceptable to me unless I have no recourse. Someone please tell me if this is the truth.

This happened at Plaza Las Americas, Puerto Rico. It didn't happened to me, but I saw everything from a distance. I was looking through a box with a bra special sign and I noticed a young girl (20-24 years old), red hair helping an older woman (70-80 years old) find a sport bra she needed. She took the lady through the box I was and later took her to the regular priced area because she couldn't find her bra size on the sales box. She was very sweet and gave really good customer service to the ma'am.

I just went to Victoria Secret here on International Mall Miami. The experience was horrible. I just got the free panties card. I got 11 of them because my aunts gave it to me and some friends. I walked in the store to get the panties. This is my first time doing this free thing so I don't know where the panties are or which ones or if I can use all the card at one. So this is my story. I walk in and ONE supposedly Customer Service lady approached me and say, "Hey would you like bla bla bla?" "I said I have the free panty card and she ignored me completely. She start to talk about a bra that I had $10 dollar discount with that card, and well all of the sudden she was measuring my Breasts!!!!

Wow As a business owner, I wonder how they stay in business!!! My daughter worked for them, going in early and working for free, on call for last min... but when her boyfriend came in and wanted a 15 bottle of cologne, my daughter said, "Don't worry. I'll buy it for you." However her boyfriend insisted and paid her for it. The store made a big deal about the discount, filed theft charges and fired her. I called to talk to a manager but was told they were too busy and called the main office and they answered the phone saying, "Yea, what do you want?'' Wow, I have never seen such unprofessional in all my life. And for certain they have lost all my family's business for life!!!

Today was my last straw with Victoria's Secret. I went in to purchase panties they had advertised as 5 for $26.50. I picked 5 pairs from the same drawer directly beneath the sign stating the sale price. Got into the insanely long line to make my purchase. A gentleman ahead of me grabbed one of the many girls aimlessly walking around the floor (you know - the ones who just offer you a stupid black bag to carry your purchases) why there were only 2 registers open when the line was wrapped around the store. All she could say was, "Because we only have 2 cashiers working." Even when he told her she should get the girls off the floor and behind the register she just stood there looking stupid. He put the perfume he was purchasing down and walked out.

I've been buying Victoria’s Secret briefs and bras for years. However, in the last year, I have spent over $100 on briefs, in particular the high leg briefs, and HALF of those briefs have developed rips in the seams, usually on the side. No matter how careful and gentle I am with them, they are ripping, only after a couple months. I contacted the company to complain but they didn't offer anything except that I needed the original receipts for them to consider an exchange. Even though I love how VS underwear fit and feel, I am going to go back to Jockey. Never had problems with them.

I went to the semi-annual sale and was holding all kinds of panties in my hands, while searching through boxes of more panties. I was asked several times if I wanted a black bag to hold my things in. I eventually said yes to the bag to hold my things in till I checked out. I went to check out and asked the lady if we could have the black bag we're holding and she said yes, if we're holding a black bag we can take it home. When the cashier was halfway finished ringing up my order, I realized I was going over my credit limit so I said, "I'm gonna take most of this stuff off my order."

I am utterly frustrated. I have been a customer of yours for years and I keep on buying at your online store from every country that I've lived in. I placed an order from South Africa (where I live now) as I have in the past, and you are not using USPS anymore to deliver, but eshopworld instead. My parcel has been in South Africa since the 30th of May and I have requested in several opportunities via email to Customer Service for the name of the local distributor here in South Africa, so I can call them and find out why 11 days later, my parcel is showing "clearance events" without being shipped. Please understand that if this status is showing continuously, it means that they need to speak to the recipient and make them aware of the local taxes and duties, therefore, someone needs to phone them.

In May 2014, I have ordered from Victoria's Secret items that never arrived to me. WHY? Because I filled a new delivery address and they delivered to an address I used 2 years ago! Before shipping the items to me, one of their people from support told me that the delivery will be made at the address filled by me at checkout. So they shipped the items and 2 weeks later when I came back complaining to them, they told me that the shipment was made to an address that I used 2 years ago!!! How come? They don't know. So I was asked if I want a replacement or refund; I selected replacement and I was asked to pay import charges again! This is outrageous; I would have paid VAT twice for something might or might not arrive to me! I could continue paying endlessly import charges. This is a poor website and advise everyone to not shop from here!

February 2, I placed an order at this store. Four months have passed. I still have not received my order. Shop says that supposedly they sent me e-gift card. I have not received the card. Checked all mail. Return money to refuse credit, though initially promised the opposite. I gave Victoria's Secret is more than $ 300. They ask me to call, but I'm not an American, call cost me half the amount of my order and I did not know English. I am horrified by such a service! Shop big, but they do not have a Russian interpreter. In most stores it there, such as Old Navy, Gap, Asos. I wanted to return the money because he did not want any more to book with Victoria's Secret. They send worn things, broken things.

I bought a swimsuit cover-up in April, that was back-ordered. My expected ship date was mid-May, so perfect timing for summer. 5 days after I place my order they tell me the item won't be shipped till August 27th!!!! When the summer is over! So it took them almost a week to tell me that I won't receive my item for another 4 months?!? During those 5 days I had bought a swimsuit specifically to go w/ the cover-up, which I later returned. So annoying :-/ On top of that, I sent 3 emails over the course of the last 3 weeks, all of which were ignored. I'm 100% sure I emailed the correct address. I copied and pasted it from their site. So disappointed after the amount of money I've spent there. Won't be spending there anymore!! GRRR!

My name is Kim and I'm a staff reporter at a newspaper in Toronto, Canada. I'm curious to know if anyone else has experienced the same thing as me. I bought a bra from Victoria's Secret about half a year ago, but the lining inside was very dense. After wearing it a couple of times I noticed that the lining wasn't allowing any air to flow through, making everything much too hot. Has anyone else had this problem? The lining wasn't always made of this material. Please email me at ** if you're interested in speaking with me.

I placed an order at Victoriassecret.com on Feb 26th. I received an order confirmation that stated my order was expected to arrive in The Netherlands on March 25th. The package did not arrive on the date indicated. On March 29th, I emailed VS customer service to inquire about my package. They responded immediately, which I greatly appreciated. On March 30th, VS customer service, Michelle ** wrote: "Thank you for taking the time to contact us. I completely understand your concern for the merchandise you have not received. I am happy to personally assist you with this matter. I see that we expected your items to arrive by March 25, 2014. I truly apologize for the delay. Tracking information is not available for packages shipped via an International carrier. Please let us know if you would prefer a refund to the credit card used on the order, or a replacement package at no additional charge."

First, I really like the VS bra lines - they fit, they make me feel like a lady and in general are worth the price for me. BUT, my first order during the holidays was flawless. My second - a nightmare. I called VS customer service and told due to weather had some delays (tracking had followed the item to Atlanta and it had sat there for 11 days, no bad weather there to my home). Finally, after calling USPS, FedEx (seems no one was sure who the carrier was, started FedEx to USPS local for delivery) and the package could not be found, just like I saw - in Atlanta now 13 days - a VS supervisor next day sent a duplicate of my order to me. Over 2 weeks $5.99 shipping and 4 states away.

I don't know what happened to VS. Years ago, I used to order clothes from them all the time. They were reasonably priced in the past and you got a decent quality piece of clothing, things you could wear to work or out to a party. I used to order shorts, tees, dresses, lingerie all the time. I stopped ordering from them a while back, then got a catalog unexpectedly and decided to place an order. As usual, VS seemed to have a nice collection of casual clothing and I was excited to get my shipment. Upon arrival, I was shocked to see how flimsy and thin the tops were as I removed them from the packaging. The cardigans were along the lines of a $10 store. I had never seem anything so awful in terms of quality.

Shopped with my wife today (March 31, 2014) at Coconut Point Shops Victoria's Secret in Estero, FL. My wife was given a "30% off next purchase" Victoria's Secret discount card before we left New York for Florida. When we entered the store my wife presented the discount card to the clerk on the floor and asked if it was valid. The sales clerk said, "Yes, it's good for 30% off of your purchase." We shopped about an hour and 1/2. My wife selected several items that totaled $207.68 at register but the store manager refused to honor the discount card. When I said it was consumer fraud to bait a customer with a discount that would not be offered and I would file a complaint, the manager called on the phone to her headquarters. When she finished she said, "We've decided not to honor the card recently because of too much fraudulent use."

Here are the problems I have encountered since placing an international order with Victoria Secret:

In 2007 I opened a VS account and kept paying anything I would buy right away. However as the years passed, I moved and my parents would sometimes receive my mail and at times go to the store to pay for me. We kept paying even though I wasn't buying anything at all or see if I did buy anything on the card, I would make the payment right away. Sometimes my mom would also buy things so whenever I would get a statement I thought okay, that must be my mom so I would pay for it, and then one day my mom made a comment about me buying something each month and I was confused and we realized neither of us was buying anything yet were getting statement after statement saying we owe them money. And she mentioned how she thought it was weird that I was always buy it from the same store in Minnetonka which is at least 20 miles away from where I live when there was a Mall 2 miles away from me.

I got 3 gift cards for Christmas 2013 from 3 different family members. There were already problems with receiving one of the gift cards to my email from the beginning, and customer care at Victoria's Secret was aware of this, as one of my family members had talked to customer service already. When I bought my goods online I activated my 3 gift cards and it said that I had to pay additional 3 USD for my purchase, so I did this. It clearly stated that I used my 3 gift cards to pay and only withdrawn 3 USD from my bank account.

Around Christmas time, I called to place a purchase for a new winter jacket. The woman on the phone told me I could get an additional discount if I opened a Victoria's Secret store card, so I agreed. She asked me on the phone if I wanted to use the new store card to make the purchase and I said no, because I knew store cards have higher interest rates and I wanted to pay directly from my bank account. I gave her my debit card number. I was shopping for the holidays and the jacket was rather inexpensive (it was clearance) so I thought the money had come out of my checking account (I actually thought I had seen the charge on my bank statement, but I guess I was mistaken and didn't think twice.)

I am truly disappointed with Victoria Secret. I placed the order at 12/28/2013. The estimate shipment should be arrived at end of Jan 2014, and today is already 2/7/2014, this order never arrived. I paid US 56.99 for shipping cost, but I don't even get a tracking number for my shipment. This is totally unacceptable. I brought a lot of things from VS, usually costed me US 30 for shipping by FedEx or DHL, and usually traceable. The longest shipment took me around 10 days to arrive HK. For VS services, I paid higher price for shipping and I do not know which forwarder they are using and VS never able to provide me any tracking record. I waited for over a month, even ship by Sea a month should have arrived. How I know if they truly shipped out the products if they can't prove it at all? I will never order from VS ever again.

As someone who shops at VS, semi annual is their busiest time of year and the place is swarmed with people who need customer service. So, when you called and wanted an associate to go through the multiple bins of bras to find a bra for you (that she can not put on hold because sale items can not be put on the side), then of course she is going to say no. Get your lazy ** to the store if you want to find a bra. The associates are meant to help the people in the store, not do the shopping over the phone for you. Ridiculous customers!

NEVER SHOP AT VICTORIA'S SECRET. Listen to this. I work for Bath and Body Works and since the stores are connected, employees get 30% off at Victoria's Secret and La Senza. So I'm at Victoria's Secret and I am at the front cash desk ready to pay for my items and I mention that I work at Bath and Body Works. I gave them my "Limited Brands" discount paper and they said: "Sorry but according to this, you are only hired seasonally." I told her "My manager kept me on with BBW, I can show you proof with my TD Bank app that shows that I receive BBW pay checks within the last week."

For those of you who are trying to return underwear, including BR who is trying to return USED PANTIES, what planet have you been living on all these years? Everyone knows underwear is final sale, and everyone knows that with any clothing store, you don't return worn stuff without tags on it. That is basically universal worldwide policy. And not only that, but when you say that the staff threatened to call mall security, it pretty much invalidates your entire review by assuring all of us that you are a complete batsh-crazy nutbar who causes a scene in stores and cannot behave in public.

Although VS is obviously overpriced, I have always been a regular customer at the Logan Valley mall in Altoona, PA. Well I can tell you I won't be visiting there again after my most recent experience. I purchased a nightgown for my mom as a Christmas present via the internet. When I got it, it just wasn't what I had expected. I went the next day to exchange it for a pyjama set of the same price. (52.00$) I went to the register and the transaction wouldn't go through.

I called to see the cost of the bras. The lady responded that they were on sale. I asked, "Can you please do a stock check for me?" The sales associate responded, "No! I can not do a can check on sale bras". I responded, "Are you sure? The store in San Diego and Rancho Cucamonga does checks for me all the time." She responds, "No, I can’t." Then I replied, "Can I get your name please?" and can you believe she tells me "No, I don't have to give you my name."

A very disappointed and disgusted online shop experience - I will never ever ever use their online shop again!!! Do NOT purchase anything from Victoria Secret website if you live outside of the US!!! I live in the UK and purchased some items from their website. After a few days I have received an email from their E partner shop and asked me to pay for a ridiculous amount of import duty. This import duty was NEVER mentioned when I made the payment online and over the phone (also bear in mind that we have VS shops in the UK). According to the English import law, I do NOT need to pay for any import tax when an online purchase is below £135. I will only need to pay for 20% VAT which would be waived if the VAT amount is below £7. Surprisingly, VS has decided to charge me £12.72 with an $38 order.

I order over $580 on a gift for my friend. When I placed the order on the "ship to" box, I entered my friend's name and on the "billing info", I used mine. Why not? Anyone can buy a gift and have it sent to a friend. Less than a month after the order was placed, I was getting VS Magazines. They had used the credit card information "mine" ... to sent magazines to my address!!! So I contact them right away and plead to please do not sent any more magazines because I have a Protection order Appointed by the Court, and why they were using my private info with out my consent. I never request any magazines nor anything delivered to me, and they were putting my life in danger.

We paid $10 for expedited shipping to Puerto Rico... We always triple check shipping policy and the carrier used. Victoria's Secret site stated USPS delivery. Today, we got a call from UPS, stating that the package couldn't be delivered to the address. UPS said, "Don't worry, for $5 you can change the address" :-), but Victoria's Secret has to call and authorize the transaction. We called VS, first thing they said as we don't use UPS... Then..."Oh it was shipped to PR, that's why we used UPS". We asked, like we have done many times, this happens a lot. Can you please reroute our package to our UPS friendly address? "No, No! we don't do that". I asked to speak to a supervisor, I was denied that request and put on hold. Long story short VS would not change the address! All they needed to do was call UPS.... Sad day.

My daughter and I went shopping on Thanksgiving night. We were in Victoria's Secrets and when she was about to use the legging was surprised coz it wasn't in the shopping bag. Had called the VS and the manager was very nice too, told me to come to the store for store credit. My daughter was a bit disappointed about the item since it was on sale. But overall, VS upheld their reputation. We always love shopping the store.

I was returning an unworn unopened bag of underwear brought home. I was told by the clerk that the amount of my return would not be credited to my account for 2 to 3 days yet the instant I returned the item it was credited to my account. This close to the holidays, I was hoping that my shopping experience would be filled with the typical consumer society "happy joyous and shopping" experience. Instead, the clerk was a sadist. She also took the item to her manager, hiding the price tag in one hand and grasping the underwear with the other to ask if she should go ahead and proceed.

I purchased five Victoria's Secret lace bikini panties for $26 with cash late November 2013. The lace panties did not provide the comfort I was looking for, so I decided to return them all to the store along with two new cotton hip hugger panties. The store I purchased them and brought them back is located at the Summit Sierra Mall in Reno, Nevada. The person who assisted me asked the reason I wanted to return and I explained it to her. She asked if I had kept the receipt, I said no; she then asked whether I paid with a credit card, I told her I paid with cash. She looked at me and said that in that case, the panties could not be returned due to the following reasons: first, the labels were cut; second, there was no receipt and she could not look it up in the system since I paid cash.

I went to VS in Dickson City, PA. I had a coupon for "Buy 2 bras except Pink bras and get a free blanket". The coupon said ANY bra EXCEPT Pink. When I was choosing the bras, I asked the sales clerk if I would be eligible for the free blanket. She checked with her manager and said "yes". I purchased the 2 bras. After I left the store, I check my bag and saw the blanket wasn't in my bag. I went back in the store and spoke to the cashier that checked me out. She said I wasn't able to get the free blanket because I didn't purchase full priced bras. She said, "The company wants you to buy full priced bras to get the blanket."

I'm very disappointed when I bought new set of fragrance from VS and find that the body wash from the set have something spoil on the appearance then I decide to change with new one. My boyfriend went there and change as fast as he could. The sales woman that attend us was so kind and change with new one. She and my boyfriend check but did not realize that miniature perfume was empty because they thought it was full (maybe). The next day, I went back to VS and show them what happened. They called the manager. After a few minutes, they told me that I could not change with other because they don't have miniature to change. Some more, I have the proof that show the box got some different color in that area. I'm so unhappy with the product packaging. Such a waste. :(

Every year I buy the Dreamer Flannel Pajamas from Victoria's Secret and I basically live in them. However, every year the quality goes down and the fabric is thinner and thinner. This year I bought a few sets of flannel pajamas and the fabric is so thin that they are essentially only useful for wearing them in a heat wave. I can compare the fabric to pajamas of season's past and it's quite obvious that the material is thinner and cheaper, and the quality of the stitching is sub-par to previous years. How disappointing that the quality has gone downhill so much. I want fluffy flannel pajamas and ended up with pajamas that are thinner and cheaper than a summer blouse and the silver striping of one pair is already coming off after only one wash. They definitely are not worth $49.50 and I'll be looking to shop elsewhere in the future.

Me and my daughters were at the Victoria's Secret in Gurnee Mill mall, and my daughter was falsely accused of stealing. The store security from Victoria Secret caught up with us in...... and said to my daughter that the assistant manager saw her take something. The next thing we knew there were 5 to 6 more store security personnel surrounding us and my daughter like we were criminals.

I bought 3 of the same bras, different colors. I have only had them two months. One of the them has already lost the underwire. It's not even the one I wear that often. I wash them all the same, and hang dry. They told me to bring it back, and only gave me a 15-dollar credit. I paid $50 something for it and it's still pretty much brand new. Probably only wore it like 5 times. I also bought some black yoga pants. After I washed them the first time, they already look old. I have a pair I bought from Target that I've had for a year and they still look new for 30 dollars less.

So upset and disappointed!!! My husband bought a pair of pink pants that I really wanted. He hid them from me until our anniversary to give them to me. Great pants, I love them. I wore them, which now means they need to be washed. I followed the directions for care as I really wanted to keep the quality. Although I followed the directions exactly, the pants shrunk!!! As much as my husband paid for these pants disgust me that I just received them and can NO LONGER WEAR THEM!!!! Word of advice, don't buy clothes from Victoria Secret!!!

My daughter received an order and one of the items received was incorrect. She ordered correctly and Victoria Secret have now confirmed that she ordered the correct garment and are going to send the correct item. They have also said that they will credit $5 to her card towards the shipping of the incorrect item. The shipping will cost more than this. They have stated that if they do not receive the returned item within 30 days, her credit card will be charged. I do not believe that they have the authoirty to do this and besides I do not believe that we are responsible for paying for the shipping on an item which they sent out incorrectly. Please advise. Thanks.

I had a horrible experience shopping at The Lehigh Valley Mall in PA. The Store Manager, **, accused me of fraudulent activities because I had several free panty coupons. I feel it's my business where I acquire the coupons from. I have been to the store twice last week to redeem the panties. I felt is she really bugging over a $10.50 free panty. She threatened me not to come into her store again because she will not honor my coupons. Who does that? I was embarrassed in front of my children and customers from her slander against me.

I was sent a coupon for $20 off any bra over $39.99 for Victoria's Secret. After holding onto it for 2 weeks and talking it over with my husband, I went in and found my perfect bra. It was $52 I believe, so I figured $32 was a great price for a great product. The employee who rang me up hand-entered the discount instead of scanning it for some reason. She gave me 20 percent off instead of $20, which I didn't realize until I got to my car. I went back inside and she completely denied that my coupon was for a $ amount. She was very condescending and told me that those cards never have a $ amount, only a percentage off. She said "I can pull it out and show you," thinking I wouldn't take her up on it.

I placed an online order with Victoria's Secret website. Order #** under my email but my friend, living in Vietnam, is the person who received the confirmation from Victoria's Secret. I called them to complain but they do not explain why it happened and the shipping information still go to my friend's email... Victoria's Secret do not protect my information and their system sucks! I already close my VS credit and do not want to have any business with them at all.

I went to a Victoria's Secret store last month to exchange a product I purchased on my VISA credit card (NOT my Angel card). The salesperson asked for my ID and processed the transaction. Two days later, I received a billing statement for 2 charges of the same product I used my personal credit card for. I went to the store with my receipt and the statement. They couldn't figure out what happened. They asked me to send a copy of the receipt with a letter to the dispute/claim department. I sent it via regular mail because I do not intend to spend more money on a mistake that I didn't make. A week later, I received a letter saying my dispute had been declined because they didn't receive the letter. I called, telling them I sent it via regular mail but that I can email or fax it if they want. They said no, that they would check to see if the letter arrived and would give me a call back in 48 hours. They said it takes about 6 weeks to process dispute claims, but then I wonder why they declined mine by the 2nd week?

I have been a long time wearer of the VS line of Cotton Lingerie. We are talking years. They were the only panties that fit well, lasted, and looked nice under clothing. Lately, every time I place an order, I notice the fabric quality, stitching, and longevity are poor at best. The panties and bras used to last me several years. My most recent order of panties are scratchy, thin, and uncomfortable. I hoped after a washing they would soften up, but as soon as they came out of the dryer, they seemed even worse, and now, even washing on cold, have shrunken up to a size that would fit a newborn baby.

I am very disappointed in the quality of cotton underpants I have purchased from VS in the past few years. I have purchased these pants for years and now the quality is just not what it used to be. I am just forced to start looking for another cotton panty, which is sad because I loved these. It is just too bad that "quality" has just gone down the drain.

I have been buying VS bras and underwear for about 10 years. At first, I loved both, they lasted for years. In the past 2 years, I started noticing that the cotton underwear quality diminished. First, the fabric seemed thinner, the seams at the waist started to come apart, and the crotch area had loose fabric. Then, I started getting holes in the fabric after only having the underwear for a few months. Then, in the last 6 months, I started having problems with the cotton bras. The underwire (which is no longer a wire, but plastic) has broken on me while I am wearing the bra.

Angel Touch Lotion (Heavenly) - I have been buying their lotion for years and it wasn't a good idea to change the bottle since now, instead of 8.4 fl oz is 6.7 fl oz and for the same price and the bottle that they had previously is much better than the one they have now. Now, I would have to purchase my lotion from someone else since they changed their bottle for much less lotion and the same price.

I purchased an item several weeks ago with a Visa debit card from my bank. After that, there were some fraudulent charges on the card. I contacted my bank. They cancelled the card and issued a new one. A week ago, I returned the item I purchased from Victoria's Secret. On the form, I noted the new credit card number. Today, I received an email stating my return has been processed to my old card. I contacted customer service and the CS rep told me that they have to issue the credit to the original card. I told her the reason why I didn't have the card any longer. Basically, it was a too bad for me response. Now what do I do? They have my merchandise. I don't have any way of getting my money back. I don't want credit, especially now. I don't ever want to buy from them again. I don't know what to do.

I ordered with them and wanted delivery to my place of employment. I received an email asking that I call them prior to my shipment. When I called them, they stated that due to my step daughter coming to visit me for three months and using her mother’s credit card and having a delivery shipped to my house from them and the merchandise not being paid for and disputed on the CC, they really didn't want to ship my merchandise even though it had nothing to do with my bill, my CC, or my account. I emailed them regarding this and they have not responded. I am still waiting for a reply as to what someone else’s non-payment has to do with me.

I walked into a Victoria Secret store in Denver, CO. I walked in to the store with two bags and my purse because I shopped at other places previously. The girls were so rude to me right off and acted right off the bat that I was going to steal something. They should not be making accusations right off the bat, period. After walking around looking at merchandise and grabbing two items, I asked the fitting room attendant if I could please put my bags somewhere since they were heavy and I wanted to put them at ease that I wasn't going to steal anything. The girl took it however later after I got out of the fitting room with the bras and I saw security talking with a sales associate saying, "Did you call security?" She said, "Yes, but never mind" when I looked at her and she was looking right at me.

I had a large order (one of many since December 2012) and I normally ship to my place of employment. I received a phone call almost a week after my order said it was shipped. And the billing department said that since my stepdaughter (we'll call her Jane) ordered merchandise and had it shipped to my house using her mother's credit card (not mine) while she was visiting me and never paid for it, they had an issue shipping my order to the associated address (even though I was shipping to my employment). In addition, the credit card and person who ordered was not me and it was not my bill and I've always paid. I've never been late and have been a good customer for quite some time! I will be sure to close my account! This is very upsetting!

Victoria's Secret make the straps to the bras too narrow and I used to love going to Victoria's Secret but now, forget it. Who is making the bras and for whom? They do not fit and I'm sick and tired of the advertisement for the very young. Who buys your stuff? You need better marketing. You have become sick and I will no longer be purchasing anything from your stores. It is a shame and embarrassing that it is all about the young. You are missing out on a huge market. Wake up and think outside the 16-year-old box.

As a long time shopper of VS, I can honestly say that I will never purchase a single item from them again. I received $75 in VS gift cards for Christmas and used them to buy an entirely new underwear wardrobe. I needed it! I had been buying cheap panties for so long while I was in college and I was dying to get back to wearing sexy, long-lasting VS panties. Man, was I let down. I got rid of all of my old underwear and bought 15 pairs of new undies from VS. They came in at the end of January. It is now the end of March and 14 of those have holes in them! I am disgusted with the quality. The company has resorted to using cheap fabric, poor stitching and awful lace and it is definitely showing.

Around April 2012, I received a letter from Amber in the collections dept. notifying me that a delivery was made to my address a year ago that was made with a fraudulent payment. Someone basically used my address and placed an order using an American Express card. I called as soon as I received the letter and confirmed with someone at VS that I have not received any packages from them around that time. Nothing was signed for or left on my porch. Once I confirmed everything they asked, I assumed everything was taken care of.

I purchased $100 gift card for my girlfriend but when she attempted to use it, it showed zero balance! Unfortunately, I did not keep the receipt to prove a purchase. In the store, cards were loaded with $50. The store manager and client relations later refused to help or redeem my $100. It felt like they just don't care. I was scammed and I feel robbed. Please avoid that company as much as you can!

I went in to my local Victoria's Secret to purchase some bras. I went to the bras that I always buy, opened the drawer that contained my size. I found two bras that I liked so I grabbed them. I was standing in line waiting to be rung out. While I was waiting, I started looking at my bras. The back one I loved looked dirty and was worn in some places, and as I inspected it, I realized it didn't even have a tag on it. I took it to the cashier and asked her if it was used. She looked at it and agreed that it looked used and said, "Someone didn't know what they were doing and put a returned item out for sale when it should have been sent back." She said that I could go get another one. I told her that it was the only one in my color as the larger cup sizes do not have many choices. She said, "Well, I wouldn't buy this one, it has been used." There was no, "I'm sorry," no, "I'm sorry that was the only one in that color," nothing, just, "Go get another one." I should have gotten a discount and an apology for that mess up. This is the second bad experience I have had in this store. It's annoying.

I bought an item and returned it four days later. It never came off the card. Even though I have the receipt, it will take 60 days to dispute it. In the mean time, I still have to pay for it and was told a refund without interest will go back on the card. If I pay off an item I returned, they should send a check with the interest I paid to me. If they refund the card, I will have to use it to purchase more from that store, and I have no intention of ever shopping there again!

I've worn VS bras for 20 plus years. The last one I purchased has given hives. Every time I wear it, I get hives on my breasts. I've washed it after each reaction - I still get the hives. I'm trashing it and I'll never buy from Victoria's Secret again.

Back in the day, I was in love with Victoria's Secret underwear. It was the best quality out there, bar none. In recent years though, the quality has taken a nosedive. I used to keep VS panties for years, now, the last set I bought have all been trashed. Two of the pairs I poked a hole right through ... with my finger, just pulling them on! Two more are splitting right at the hip seam, and I've had them since Christmas! Not to mention, whatever type of textile these things are made of now, panty liners won't even stick! It is so frustrating. I was so glad to find this website to leave this comment.

After I made a purchase at Victoria’s Secret store in Oakland Mall, Michigan, my bag got stolen. While I was looking for some lip gloss, I placed the bag by the counter where there were sales reps. 3 minutes later, my bag disappeared. The sales reps didn't even bother to look for it nor comment about it but gave that ignorant look. Of course, I looked around to see if anybody had one of these bags but nothing. Whoever you are, I hope you pull your eyelashes out by using my eyelash curler and get reaction from the cream. Ugh, when are people going to stop doing things like this?!

I had an awful experience with a cashier that left me not wanting to shop at Victoria's Secret anymore. I came to return a bottle of perfume that I had purchased on September 6, less than 90 days after purchase, as per VS rules. The perfume box was still sealed in plastic, and I had my original receipt. First, the cashier tried to tell me that November 24 is past 90 days of purchase, which is not, and tried to give me store credit, which I did not want. Next, she tried to tell me that she couldn't process the return because the bar code on the receipt was faded, which was not my fault. I file my store receipts in a file folder, but if VS makes receipts that do not last throughout the return period, I cannot help that.

I like Victoria's Secret, but not everyone is a size 2 or 8. There are some women who are plus size and like Victoria's Secret. I think they should make a plus size for Victoria's Secret. I think that is only fair to have variations.

Stolen info purchase at Victoria's Secret - I checked my credit report and found that Victoria's Secret had an overdue bill in my name that I did not make. I did not live in the area for over 5 years now and they did not want to listen to my complaint. They started sending me bills with a $35 late charge including the time it was in collections for me not knowing about the bill. Still fighting them about the charge. I did not make and will most likely have to get a lawyer to fight it as the late charges pile up. What do you do when this happens?

This company had the nerve to accuse me of being involved in credit card fraud! They sent me a letter about my name coming up in some case they were investigating. I've never been so angry. When I called the number, the operator put me through to some lady’s voicemail. I told her voicemail that I would call my lawyer if I ever heard from them again. I don't even shop at Victoria’s Secret!

I'd strongly discourage anyone from buying online from this company. They are complete scam artists. I've honestly had no problems shopping in the store but my online experiences have been pure hell! The first time I placed an order, I received a couple of body creams and a shower gel that were not to my liking, so I packed the items up along with the original receipt and headed to the store for an exchange. None of the items was used. I only wanted to exchange them for the same products, different fragrances. After getting to the counter with my new selection and items to return, I was shocked to find out their return policy. They wouldn't refund the items at the register and stated that they had to return (mail) the items back to their corporate office which would then prompt a credit on my MasterCard. He said that it would take 7-10 business days to see the credit.

I placed an order with this company (Victoria Secret) several weeks ago O/N # ** for over $200 worth of items. All items were shown as in stock. The delivery was to be 8/7. When the due date came, I left it several more days before contacting this company. I had no response, so I sent several more e-mails advising of the problem. They sent an e-mail with a reply that no tracking was available. I sent another e-mail (7/8) with regards to this unsatisfactory response and have heard nothing. This order was placed using my daughter's birthday money and as a consumer, this is just not an unacceptable/unsatisfactory business transaction/service from a well known international company. What are we able to do to make this company be held responsible for taking consumers money and not providing the goods? Many thanks.

I am sick and tired of Victoria's Secret displaying pictures and video of their models wearing almost nothing and posing seductively. I personally boycott them because of this. I know of many women who feel this way. I feel that I shouldn't have to turn the channel or avoid an area of the mall due to Victoria's Secret using sex to sell their product. Their commercials come on suddenly and I feel that I am forced against my will to view half naked women before I am able to turn the channel. Everywhere we turn nowadays, there are half naked women. You can't even buy groceries without being bombarded by half naked women on magazines. These companies don't appear to be restricted to a G rating on their product when there are all ages present.

I went out on Saturday, June 30; and I realized that my blouse was stained but could not figure out how. As the day went by, I realized my linen jacket was stained also. It was an oily substance, but I still did not know what was going on and where from. I went home and washed both items with soap and water, but it did not come off. It was stained. The following week on Wednesday when I went to take out my dirty laundry to wash, I realized that the bra was leaking oil. That's when I realized where the oil was coming from.

LGBT Treatment - I went into the Galleria Mall store a few weeks ago and decided to ask for a bra fitting. I am a male but transgender. I had gone to the mall as a male that day. But I knew from a sign that they would give a free bra fitting to anyone who asked. I asked for one and received it. And the associate was very helpful to me. She discussed the things I do as well as giving me some tips. I love Victoria's Secret.

Being accused of shoplifting - On May 23, 2012, my sister and I were shopping in a Victoria's Secret store. The sales associate, Anne, asked us if we needed help and we informed her that we were looking at the merchandise and did not need assistance. She followed us through the store and stood watching from each section we went. A security guard entered the store.The security guard walked over to Anne and she pointed at us and started a conversation with the security guard. At this time, the security guard stood and watched my sister and I directly. She stood giving intimidating eye contact and making comments to Anne. We were at the front of the store.

I entered the Hattiesburg Mississippi store on 05-22-12 between 7:30 and 8:00 pm. I was never approached by any of the employees after walking around for at least five minutes to ask if I needed any help. My intention was to buy a bathing suit. I finally found one I wanted to try on and began looking for a dressing room. The two ladies, I noticed with the headsets on, walked right by me a few times not saying a word. I finally asked where the dressing room was and she pointed to the far left side of the store. I then went in the dressing room and realized I had the wrong bottom size to the swimsuit. I poked my head out for at least 30 sec to a minute, waiting on someone to assist me.

I have had my fair share of crap come from VS Angel card but, if someone is asking you if you want their "rewards" card, and they ask for your Social Security number, that should be a red flag right there! You don't ever have to give that information out except for credit situations. So you should have asked why do you need that. I don't want a credit card. They aren't going to straight lie to you. You're obviously just an idiot who wasn't really thinking through what information you're handing out. If you are that easy to give your SSN to a cashier, then you deserve that mark on your credit. You need to be more cautious of giving that personal information out!

Victoria’s Secret has the most horrible quality and service. Please do not buy any thing from them any more. First, the quality is horrible. Second, they sent me the wrong size. I wrote one mail to them and they promised me that they can do the refund and asked me to wait 3-5 days. But nothing happened after 7 days. I wrote one more mail to them again and they told me they will not do the refund; instead, they will give me one e-card and force me to buy their product again! It's really a terrible service.

Reading all the reviews below, I found that I did not have any of those problems with VS Angels card payments, or with bra quality. However, I've gotten in trouble for buying too much from VS online! I don't buy all the time, rather once-twice a year. So, a couple of years ago, I decided to purchase swimsuits for myself, for in-law, for my mother and a friend. During one month, I bought about 15 swimsuits, of course, in different sizes. I did not return any of them. Later on, I got a call from VS, and some rude lady had questioned me on why I did buy so many swimsuits and for whom. She questioned why I bought different sizes and never returned any of them.

I always make my payments online and set up a couple of payments ahead of time. I have had this card in good standing for the last 10 years with no late payments, etc. This past week I contacted Victoria's Secret card to change and update my payment account because I had to close it and open a new checking before the next card payment went through. They still processed the payment on the old payment account which of course was returned from my bank due to my bank account being closed as I had already warned VS when I gave them the new account. That very same day that they processed the payment, Victoria's Secret closed my account and alerted all the credit bureaus that the account was closed. If this is how they treat faithful customers that spend a lot of their hard earned money on them, I can't imagine how they treat those who do not pay their bills.

I activated a credit card and had them applied the protection plan, and then I'll get a 20 dollar gift card. Time has passed and I never got the card, but they charged me $14.99 for the protection. They are thieves. When I called them, they said I'll get it soon. Beware people.

I don't know if I have the right person or not, but I am trying to find out how to get rid of the inappropriate, provocative Victoria's secret commercials off my local channels. I have 2 young children that do not need to see that. I contacted the Victoria’s Secret 1800 number and she said she could submit it but she didn't think there was anything they could do but suggested I contact the local channel, which I did. I contacted the operator at News channel 2 who was very rude. She gave me a number and I called but no one answered, so I left a message. I also contacted DirecTV because that is our provider but they cannot do anything either. Thank you!

In December 2000, I opened a credit card account with Victoria's Secret and was charged a little over $4 on the card. 3-6 months later, I received my first bill stating I owed over $200. I contacted them immediately and customer service informed me they would remove all the charges including the $4 purchase and close my account. Now, over 11 years later, I receive a letter from a collection agency asking for the $200-plus. I first contacted VS and they told me my account on file was closed and to contact the agency on the letter. So I contacted the collection agency on the letter. They told me I had to contact yet another company to dispute the charges. So I called the second collection company, they recorded my dispute and told me I had to write a letter and send in evidence from VS stating they removed the charges from my account!

Never give them your credit card or name. You will get unauthorized charges and spam. There is no way to stop them or get your money back. They took $300 from my credit card four times over three months! And I only bought $80 worth of goods four months prior. Victoria's Secret are absolute thieves.

I am writing today in regards to Victoria’s Secret’s Brilliant Lip Shine. I have purchased three Lip Shines from Victoria’s Secret, only to be disappointed in the horrible stench they developed. I don’t know how else to describe the stench, but it’s something that no one would ever want to put on their lips, trust me. The odor smells as if something is rotting inside the makeup. I have actually asked my friends and coworkers to smell them, just to verify that it wasn’t just me who smelled the odor, but they all agreed that the makeup is repulsive.

I had bought a pair of yoga pants about a month ago and have worn them maybe 3 times. After washing them, I noticed the gems fell off of the back of the pants and there's a hole where the top part of the pants fold over. I’m a little annoyed considering I paid $29.50 for a pair of stretch pants that I won't be wearing again.

I, too, opened a credit card with Victoria's Secret back in November of 2011. Upon making my first payment, I was asked to go paperless of which I did. I never received any statements or notifications by email other than to send me advertisements to spend more. I'm very disappointed in Victoria's Secret. I am not saying I didn't owe anymore but at the same time I was to receive notification of my upcoming bill and never received so out of sight out of mind until I received a call telling me I was two months past due.

I have always shopped mostly online with Victoria’s Secret. They have a shipping cost policy that I believe is a rip off. I have always believed that standard shipping costs are calculated by weight. Victoria secret determines your shipping costs by the amount of the order. So this means that if I order a dress for $100, they charge me $15.99 for shipping when this product does not weigh more than 1 pound and they ship it USPS regular mail. I have shipped a box to AZ through USPS regular mail that weighed 10 pounds for $7.60 and it was delivered faster than the products I receive from VS.

I went in to the store on March 3 to do my shopping and get my free pink bag. My girls and I spent over $150, and when I entered the store, I asked about the bag and was told that they had plenty and not to worry. When I was checking out, the girl told me she had just sold the last one. She told me that the store got shipments in on Wednesdays and Fridays, so I would be able to pick up my bag. She also said to just bring my receipt and my coupon for the bag and that I would have no problem getting it.

There are charges on my credit report from VS card. I called and it was my ex husband’s account and ss number. I disputed it and they refuse to clear if off my record.

Delete Me from Mailing and All Lists: I have requested to be deleted from all mailing and every other list! Two months have past. I don't want information of any kind from them. I don't want them sharing any of my information with any other entity.

I got a $100 gift card for Victoria's Secret. So I went to the mall where it was located and got a bra sizing. After all of the different types of bras I chose, the lift-up bra which cost a whopping $52.50 which was most of my card. After paying for it, I was hoping everything would go well. So after it made my ** look amazing, soon I got a little itchy on my back which is normal for me but only a week later, I'm taking my clothes off and there is a bad rash on both of my shoulders near and under the straps like 8 huge red bumps and ugly rashes around them. Now, I usually get my bras from H&M for like $10 and rash-free but now I buy an expensive bra and this is what happened? Not cool. And the sad part is I got panties 5 for 30 so all I have left on the card is like 18 bucks. Now in that store or pink, $18 it's nothing and I will never pay out of pocket for cheap trash that will ruin my skin!

I got a Victoria's Secret gift card and went online to spend it. I ordered a zip hoodie that I liked, which was a peach color with PINK stitched on the front and looked like a nice quality hoodie. What I received looked like a flea market knock-off version of the one I saw online. It was a cheaply made, neon orange, and had an iron-on PINK logo on the front...for $50. I was very disappointed with what I got.

Everytime I go into this particular Victoria Secrets store the associates make me feel extremely uncomfortable. Granted, I do not look like your "Victoria Secrets type," but I have two teenage daughters who love Victoria Secrets Pink line. So, in the future I would suggest treating me like a paying customer. I was made to feel "beneath" the sales associate because I was trying to use a coupon. It's a coupon! Get over it! My coupon was not honored because the item was "out of stock" and I truly got the vibe that the sales associate was satisfied that my item was out of stock.

I wear a 36DD bra. I do not need an under-wire, nor a push-up bra. Stop discontinuing your no wire bras in DDs.

In the fall of 2008, I opened a credit card with VS. I paid half of my balance with my first bill. I was then asked to "go paperless" and never got word from VS again. In all fairness, I should have been responsible and remembered that I still had half a balance to pay. But I forgot about it and received no bills as a reminder, either paper or electronic. Two years later, when applying for a mortgage with my husband, this came up on my credit report. So, we applied for the mortgage in just my husband's name (we couldn't get a loan with me on it). I called VS to pay off and cancel my card. I paid the balance, late fees, and even the $15 over-the-phone-payment-charge and asked to have my account closed.

You guys have a promotion going on right now. The promotion is buy $100, get $15 off with a coupon code of "spring12." Okay! I was really excited about making a purchase until I was getting ready to check out and the shipping cost is $15.99. Well, how about that? I do not pay no more than $5.99 for shipping. I think it is really a scam considering main headquarters is in Columbus, Ohio. It really defeats the purpose of the promotion. I will not be making a purchase.

Victoria’s Secret ruined my credit report. The worst thing about it is that I live in San Francisco where your credit report means everything as a renter. Hardly anyone will consider me to rent a room (yes just a room) in San Francisco. I went paperless like they asked me to and never got a statement. All I got was a creditor calling me saying I had late fees, which I paid right away on the phone. I could not believe that when I was moving in San Francisco Victoria’s Secret made my score so low. I always pay my bills on time. I am really upset. My good credit report was all I had. Now I live with a family (mother, dad, and child) because I could not rent a place with my extremely low credit score due to this one late payment. I have no idea what to do.

I buy from Victoria's Secret for my company since I saw that if I register with a USA address, I can add a business name. I currently live overseas, so I registered as a company overseas. Not selling to businesses overseas but selling in USA is biased. One of my orders was cancelled without asking me and I was told that I cannot buy from them anymore. This attitude is more like for a small company, but not from Limited Brands' Victoria's Secret. I want to know if I can sue them for refusing to sell? If they don't want to sell, they might as well close their website.

I ordered 2 bathing suits, and a top, which cost $156.94. When you spend $125, you're supposed to get a free bag. I received my package all excited. I opened it up to see a huge disappointment! This is the second time this has happened, when I ordered from the catalog! I opened it to my first bathing suit, and two were okay, but they sent me my second choice bottom. Don't send a mix matching bathing suit. Send either the first choice completely, or second choice completely. I opened my next bathing suit, which I thought they got right, but no, it was 2 tops! The top was okay, but not $50 worth at all, and now amongst my disgust, I realize there Is no free bag! How hard is your job to read a paper, and match things, and the people on the phone did not even care at all. They're like, "oh we'll get it shipped to you". Shipped to me ,my **. I will never order from them again, and believe I will be sharing my story with many women.

It's so nice to read that other women don't agree with the VS commercials. I too would like to suggest that I'm 5'4", 115 lbs., and struggle every single day to feel pretty like those girls. The thing is, I'm gorgeous too. It still sucks when you're with your boyfriend, and they come on, and he stares. I'm not married, and I'm glad. With such lack of respect in society from women and these kind of companies, what's the point? It makes me feel horrible about myself. I'd also like to add that I'm only 20 years old. There are only a few women born with unnaturally long, lean, beautiful legs, and trying so hard to make myself look like that, so I can strive to be sexually attractive to a male, is killing me! I'm tired of it. Take those girls off TV. You're products are amazing, and sex is a natural thing, so why can't you sell products from just being an overall good company, instead of making your clients feel like we shouldn't eat, and we should just starve ourselves!

I bought a bra on Oct 1st which cost me $58.00 and the metal part that holds the strap in place broke so now I can’t even use my bra. I'm very disappointed because when I went to take it back. The store in National City California mall Plaza Bonita and they would not take it. I had my original receipt and still they wouldn't. The staff was rude and made me feel like I was a homeless person asking for a favor. I don’t think I will ever go back in the future and I will let my friends and family know about this experience.

I have purchase your VS Brillant Lip Shine Mischal several times. The problem is that after about 2-3 weeks, there is a horrible stench, and have to wipe the tip with a bacteria whip. I did bring it back, and got another, but it is doing the same thing. The thing is, I love the way it goes on. It is not sticky, and the colors are magnificent, but I am concerned why it has that smell. Please let me know if you have had anyone else complain, and what I can do to get my money back on the two I still have.

I ordered five bras (size 32 DD). The band measured 24 inches. 24 inches! What kind of nonsense is that? I will be returning them.

I went to the Victoria's secret in Woodbridge Center Mall to pick up an item I had called earlier to put on hold. So the only thing I needed to do, was to pick up the item at the register and try it on. As I went to register and asked the girl who was at the time processing a purchase for a customer, told me rudely to wait in the line (while I had nothing to purchase) to pick up my item. I waited for another girl at the register taht ended up giving me the item that I had put on hold.

I am disgusted with the VS commercials! Practically **! My kids were watching a family show then the ** commercial came on! I was with my husband watching TV, then he started ignoring me because he was practically hypnotized by those VS models! Those commercials had gone too far, making all women feel ashamed of their bodies and men not being interested in their wives. I'm in shape and I feel horrible. I can imagine a lady with weight issues really feeling disgusted.

I waited in a long line when I work at a store next door and I was on a fifteen-minute break. There were three females ringing customers. When the lady in front of me got to the wrap desk, the one in front of her just walked off. I asked the girl what happened and she said that was the manager and she needed to be back on the floor. She didn't even acknowledge the fact that the lady was next and someone else would get her. I was so put off by her demeanor that I put my item back and left. They had the worst customer service ever! Columbiana Mall in Columbia, SC will no be getting my business. I will drive all the way to Columbia Mall if I can't order it offline.

I am a twenty-year-old female. I am above middle class. I am 5 ft 4 inches tall and weighing 105 lbs. I have a lovely figure and face. So before anyone reads this, I want to make it very clear that I do not suffer from image or emotional issues because of my body. This hatred for the company has come from their own marketing campaigns that have come about this year. I have shopped VS for years, as a matter of fact every girl I know has. Then this year, these commercials started coming on television, not only after a certain time or on certain channels. I am watching ABC holiday shows while nearly nude women caress themselves asking men to, ”kiss me, love me, and want me“, “there is no other woman like me”.

I am increasingly offended by Victoria Secret's commercials due to their blatantly & highly sexually suggestive, verbal and visual content. Yes, I am a woman not targeted by their products because I'm middle aged and according to them, 'Past it', in terms of being able to look anything like sexually attractive in lingerie. Yes i feel fat (even though I'm a size 7) and inadequate compared to these models. I would never set foot into a Victoria Secret shop purely for this reason. Think of all the sales they are losing because of this lack of insight by the people who market their products. I suggest that if they want to increase their sales, they advertise some of their products on older, slightly plumper women (Like Dove did) and I'm sure they would get a better response.

They have extremely inappropriate commercials on public TV. I have to change the channel, every time Victoria's Secret commercial comes on, because my children are in the room, and they even think it's disgusting, saying things like "ewww". Keep those commercials off of public TV please. Also, is this how media portray women? Just good for pleasure? Think again!

Victoria's Secret is a great company and liberating for the sexuality of women. This site is set to discourage women and no transgender sexual would even take a look at it because they are at ease with their sexuality. This really is a misleading site. Just look at all of the lawyer ads posted all over it. It doesn't take much to see and realize this discrimination that is going on here. I am an artist and all of our lives we have seen the beauty of the spirit that emanates within all forms. I only wish that everyone could experience this and I do believe that if they can reach heaven as they can on earth, they will. Because of the light refracted in darkness, there is the spectrum of all light forms of color. That is why there are rays of light and halos.

I am very disgusted by the VS commercials. During shows I like to watch on local TV and your commercials come on, I always change the channel. Your advertising is not appropriate in any way at all for local TV. It is disgusting! I liked your merchandise but I will never buy from you again and I strongly suggest nobody else buy from you either. Keep your commercials appropriate or don't air them on the standard channels! It's disgusting!

Unfortunately, I really don't have anything nice to say about Victoria's Secret. I am especially upset with your T.V. commercials that are on during times when children are watching T.V. It is a shame that you folks think that looking sexy is so important. I'm not certain how many of your employees have children, but I would be embarrassed to tell them I work for a company that's main concern is to sell sex, so that you can sell merchandise. I am shocked at what you are allowed (legally) to display (use) women the way you do in your ads and commercials. You know that our country worries so much about $$$, maybe we should look at our morals and what we as a country are teaching our children, when we sell and display women the way you folks do. God bless America.

My husband purchased a Rapture set, that came with perfume and lotion. I used the lotion the other day, 12/4/11. Since I used the lotion on my skin, I have been to the ER, and an allergy specialist. I have been in severe pain, and have swelling of my hands, lips, and face. I am having to give myself shots of Epi pen to help me relieve the swelling. I have never had any allergic reaction to anything in my whole 35 years of living. I thought I was going to die this week after using this product. I have A+ credit, and my bills are piling up. I shop at Victoria Secret all the time. I have spent thousands in this store, and have no other complaints. I want anyone else out there to know that this may be possible for someone else. It may even cause death next time.

I made two purchases with my Victoria's Secret consumer credit card that I had for 10 years. Incidentally, I was practically begged to sign up for, because the sales associates are required to sign up so many accounts per month to keep their employment. This means that when you walk into a VS store, you're being scouted as a potential VS card holder instead of being assisted as a potential consumer.

I hate Victoria's Secret! My mother-in-law sent me some apparel from VS for my birthday. I sent them back for exchange. I neatly typed my new merchandise on MSWord to send with their receipt. They actually credited back my gift givers credit card instead. So I get no gift this year or call my gift giver to explain what happened which will just hurt her feelings. I received no apologies from VS, no compensation for their **-up. I wrote them to cancel my account and delete me from their mailing list. I doubt they will do it or even respond.

The last time I was in VS was on 24 Sep 2011. I handed over my MasterCard and then recalled that I had points card with them. So I mentioned this to the cashier. I signed for the purchase on a computerized pad and walked out. Three months later, I've received a forwarded letter indicating that my VS account is overdue and I owe the original cost of $54 plus fees amounting to $30 as I write this. This would explain the random phone calls that began on 24 Nov 2011 from numbers in OH and CO, none of which left a message on my voicemail! These calls are coming twice a day now (29 Nov 2011), but I have yet to be at the phone to receive one.

First, I tried paying online and they said that my checking account was closed. So they closed my account! My checking account was alive and well and I had to contact my bank and have them write a letter stating this. My account was opened again. The next month, I made another online payment and then got phone calls about 3x per week but they don't leave messages and I screen phone calls. So I have no idea who is calling. Then I finally pick up and they tell me that my account is invalid again! I proceeded to make an over the phone payment and they still charge me the $15 payment fee! I will never use this card again! I wish I could close it! It's the only account that has caused me such grief and is messing up my credit! I hate this card! Buyers beware!

I've had this Victoria Secret card for awhile now, and I've only used it twice. The first time I used this card because they said "great deals", "coupons", "free stuff", when you use this card. I had to learn the hard way, what a scam this credit card company is! Back in February 2011, I got a late fee of $25 bucks, finance fee, racking up the bill to 100 and something dollars. Claiming they sent the bill via e- mail, which is not true! That my spam must have deleted it, not true. I got all my bill statements through my e- mail, and it's funny how I get all my statements, but not theirs! They said they would fix this. So, they removed the 1 time late fee, and finance charge. I was happy.

I was called for a group interview. I received good feedback from the hiring manager. She told us that she would call us back in a week. I did not receive a call about the position. So I called her back on October 17, 2001. She had told me that all of the positions were full, which is hard for me to believe. I also notice that there where no African-Americans working in that store. I'm trying to figure out if that's the reason why I was not hired for a position.

I'd give them zero rating, although zero is not an available choice. Overall poor. They lost my check to a $25.00 credit card charge payment. I paid the bill at the store after being notified of the store not receiving my check. Six months later, they continue to call me at least 4-5 times a day, every day, telling me to pay. I spoke with two credit managers who told me they would take care of this issue and it still has not been resolved. I don't know why they call when they don't act upon what they promised they would do.

I attempted to pay my VS card online and could not access my account. I asked them to send me my username and password, and they did. Even after using the information that they provided, I was still receiving the error message that my information was not found. I was forced to pay a fee because their system would not acknowledge me.

Victoria's Secret has cheapened and actually shrunk their basic thigh high panties. I've purchased their panties for the past 8 years or so and through those years they have actually shrunk the same size. I've used XL for all those years, and after my last shipment, I measured the crotch and it has actually been decreased 1/2", which means that it is riding higher in the buttocks area. The fit is not the same. This, obviously, will be the last year that I will purchase from them, but to not say that they have actually changed the cutting pattern is wrong. The fabric content and even the elastic bands have changed, but to make the same size smaller is wrong.

In January 2011 I went to Victoria Secret website to pay my VS credit card payment, my password would not work so I called the customer service number at the back of the VS card. The representative told me she would take my payment over the phone for a $15.00 charge or she would reset my password and I could make the payment online. I went online and paid off the entire balance. Because of all the problems I had in the past I called and asked them to close the card. Two weeks later I received a late payment charge because they claimed the payment was made late. I called customer service again and asked why the card was not closed since the payment was made in full. The customer service rep said that after I made the payment their was a late fee assessed after the payment was made. I explained I tried to pay it over the phone, no luck, they refused to refund and close the card. It is now August and I have received $225.00 charge for late fees added on to the $25.00 late charge. Victoria Secret customer service is by far the worst customer service I have ever experienced.

I have been a longtime customer of VS and have been getting coupons periodically from VS. I have spent thousands of dollars on the stores in my area on veracious items.

As I was paying at the cashier, they offered a membership card for savings. Just like all the victims, I agreed to it not understanding that I was offered a credit card account. I was young at the time and I thought that the information they asked of me were required to open a "membership" and not a credit card. I really think that their way of opening accounts is a trick and is very deceiving.

At Chinook Shopping Centre in Calgary, Alberta, Victoria Secret has a large picture display on the outside of the building to advertise their store. I am writing to complain that I find it offensive and vulgar. The advertisement is very publicly displayed and lacks taste with scantily clad women in bras and panties in sexualized poses. It is advertised in a way that is not family, child, or woman-friendly and has affected my willingness to go to this mall even though previously, I would regularly go there for movies, shopping, food court, etc. I strongly believe that this advertisement is inappropriate and be taken off on the face of the building. I have intentions to continue to pursue this and would appreciate a response.

The sales clerk indicated that I would receive 100 points if I signed up for a Victoria's Secret Credit card on the day I purchased a bra. I indicated that I was Canadian at the time of purchase. I was not informed at the time when I signed up for the card that I was required to have a US checking account in order to pay my Victoria's Secret credit card bill.

There was a protest in this neighborhood by mothers and all women who asked them to stop the ** content in their larger than life billboard ads that regularly feature women in sexually aggressive statements. We won and VS had to tame down their presentation. However, since that protest, they have added more and more sexually sleazy images of models to see if anyone will protest. When I spoke to the manager, she did nothing, saying, "You have to talk to the Executive Branch."

On December 2nd, 2010 I went to Victoria Secret to Christmas shop for my daughter who is in grad school. I had plenty of Secret Gift coupons to use and planned on getting my free tank top as well. I looked at some things online before going to the store and I asked the sales clerk at the store in Waterford Connecticut why they had extremely limited extra large sizes and not a one in cute sleep bottoms.

A young woman stayed with me for a week. She gave my address to J. Crew which gave her name and my address to Victoria's Secret. I just received a ** catalog in the mail. I have small children in my house. It is unacceptable that the US Postal Service should deliver ** just because it is a business. The catalog has no cover and is easily flipped open to show partially-clad women in explicitly sexual poses! The US Postal Service supposedly does not deliver child ** materials, but is willing to deliver materials which any young man could easily ** with or contaminate his mind with - not to mention what ideas young girls will get from such materials about how they must dress and act to be sexy. It is a disgusting material, and I am not a prude. These materials portray young women as prostitutes!

I signed up for a Victoria Secret Angel card after being bum rushed several times during my shopping trip by an associate to sign up for the card. To make my shopping experience more pleasant (and get them off of my back), I agreed. Upon receiving my Angel Card in the mail, I gave them a call to make sure it was activated, double checked the credit limit and things of that nature. Everything was fine until the young man on the phone offered me a "free" trial offer for identity theft protection to which, I declined five times! I didn't want to be rude and hang up in his face, so I told him it was okay because it was a free 30-day trial offer and I would receive a gift card for trying it even if I cancel before the 30 days were up. I placed the cancellation date in my phone's scheduler and canceled on the set date.

I signed up for a VS Angel card/credit card, after being lured by discounts and coupons exclusive to members. After 2 months, I noticed an unusual charge of $14.99 from an Identity Protection company. I called the number saying I never signed up for it and requested a courtesy credit because of this. The phone rep was respectful and sympathetic about my situation and even mentioned that they have gotten a lot of complaints about it. I will be credited back the amount but it won't be until 1-2 billing cycles.

Beware of angel card sales pitch! They performed an authorized credit check on me and put me at risk for identity theft!

This credit card company is a scam. They charge you to pay your bill so it is the only bill I don't pay online. Mailed the bill early but evidently lost in mail. Paid bill again at store but still receiving statements showing bill unpaid. Warning to everyone: Do not get VS credit card! I have wasted days trying to take care of this and since it is still showing unpaid, its not over yet.

Shopped in this store on July 26th, bought 11 items for my daughter's birthday. Had great service. As usual, the girls were very helpful and polite, the kind of service I expect when I shop there, (which I do quite often). I appreciated their help in coupon redemption and selecting items for my daughter. Last night, I returned to VS because one of the security tags was left on an item that my daughter tried to wear. We went to the mall to have the the tag removed. Carried a VS bag with the item and luckily still had the receipt.

I was asked to purchase ID protection, and shared with the lady I spoke with that being on a fixed income, I could not afford this. She said if I didn't like it, I could send it back and nothing would be charged. After cutting the card in two and sending bill back, I continued to be charged for this ID protection. I have not made any purchases on this account, but still am being billed. The bill is up to $70 with a threat of more late charges if I do not pay my account. I did not buy any merchandise and do not feel I should pay for something I didn't buy or did not want!

For my 51st birthday this year, my daughters got me two gift cards for my birthday to get bras.

I was tricked into a card. I did not realize was a credit card. I used the card randomly and always tried to pay full before it was due. Sometimes impossible, because they were suppose to bill me and they never sent a bill, gave no due date for payment, nothing, and claiming I asked them to send it to me via email. Not true. I made calls frequently to ask for bills and to tell them I did not ask for the email billing. They told me each time, it was changed back to paper billing and I would from there on out receive paper bills. Not true. Then, they charged me exorbitant fees for not paying the bill on time that I could not get them to send me a bill for. There was never a bill sent to my email either and they told me it was my fault. I checked it wrong, my computer put it in the spam folder, etc. All not true.

I asked for a certain size on an article of clothing and they gave me the wrong one. I didn't have my glasses on and I took the tags off and it was the wrong one. I purchased it and went back to tell the Mgr Katie and she just gave me a sorry and I had to purchase another one. She took no responsibility for her representatives' mistake at my cost. I'm boycotting them.

This credit card has a due date on the statement and an online account management option. I use the online option, but this month, when I got on to pay my bill due date of 7-7-10 on 7-6-10, the only way I could pay by the due date was to pay a $10.00 fee for same day processing even though it was 7-6-10. How in the world can this issuer get away with this? I find it incredibly difficult to try to figure out how to know when the payment is due when date on the statement is not what you have to follow. There is also no way to pick a due date and schedule a payment date like all my other credit cards. I am cancelling this card, but I do think this is possibly illegal behavior.

While trying on one of the swimsuits, I pulled it down to adjust the side ties on it. When I did so, I realized that the swimsuit contained bodily fluids on it. The fluid was still damp and transferred onto the cotton thongs that I had on. I yelled at the dressing room attendant and told the cashier that I needed the corporate phone number. (I did purchase 2 bras and a pair of pants that I tried on before the swimsuit. I was in a hurry and did not have time to go to another store to try to find a similar style bra in my size, which is difficult to find.) The cashier was rude but did give me the phone number. The corporate person was pleasant but told me that I needed to speak to their claims department. The claims representative, Deanna **, said that they are an independent third party that is hired by Victoria's Secret; however, she clearly was extremely biased in Victoria's Secret's favor.

I just opened up an angels card and it was my first time in the store. I purchased a pair of pants and there was no tag on them. The girl was so busy she didn’t mark it on the receipt, which is fine because I was not planning on returning them until I got home. I tried them on and did not like them. I went back to the store and another girl helped me. She told me that they wouldn’t sell something without a tag and she wouldn’t take the return back. I told her there was no tag on them when I bought them. Again, she told me they wouldn’t do that. She found the girl who originally helped me. She told her that she was too busy and forgot to retag the item.

I had a free panty CPN with 6-14-2010 expiration date. I was there at 6:45 pm last night on 6-14/2010 and there was a hand written note on the store front door saying they decided to close at 6 pm to prepare for an event starting the next day. Several girls were sitting on the floor near the door so I asked if I could use the CPN the next day as they were closed. Two to three of them rudely explained to me that they were closed and that I should have known that from flyers they sent out and they would not honor my CPN the following day. One gal said you should have gotten in here before 6 pm and would not let me explain that I had made a special trip to the mall for the panties. The last 2 times I got this card I bought the 5 for $25 and had planned to do this again. They were inappropriately rude and I very much hate to do business there again.

I make my payments online with most all of my accounts. I knew that my payment was due on my Victoria Secret card on June 11, so I went online to pay it. I then notice that there was going to be a $10 fee to pay the same day! Isn't this the point of online bill pay, to avoid late fees! So either way, I clicked on pay with and it directed me to a live chat to pay my bill. I had to try 4 times! Each person I was directed to simply said “How much do I want to pay?” I would respond I would like to pay the $10 minimum payment and the $10 same day fee.

I worked with a very large company who trained their employees for 4 weeks and they had "secret callers" from the owners family members and friends. I am sure after a few calls Victoria Secret will be very unhappy if they used secret callers as well. No damage but will be closing account.

While in Victoria's Secret, I experienced rudeness, ignorance, felt yelled at and almost felt that I got a finger. Consumers get better service and quality at KMart. Yes, it was that bad! My friends have experienced the same, so it's a consistent and poor service/quality across geographies.

I have been a customer at Victoria Secret for many years. Two weeks ago, when I got to work, I went on the computer and there was the notification about my May statement was ready to viewed. I looked at it and then moved it under my file of bills to be paid like I do with every other bill I pay online. About 20 minutes after that I got a call at work, never at home, about my bill being two months past due. I was very upset because I am never late and I do not charge if I can't pay for it.

I have been so sick! It has been four weeks of asthma attacks, tachycardia, sitting in the bathroom for hours breathing the steam from the shower.I sprayed that Victoria's Secret Dream Angels Heavenly on me.As soon as I sprayed it on my chest. I began to gasp and wheeze.I am on a inhaler and have medical bills that are starting to add up. I can't ride my bike that much anymore. I am weak and I get winded and so tired from these scary attacks. They make me cry. I just sit on the floor and cry. I know if I panic, I will cut off all my air and suffocate. I hate it when it starts to get dark, that's when the wheezing start. I have started breaking out in hives. My friend, Kevin was with me when I got the bottles of perfume. Later that night, my friend Chris had stopped by, we were on our way out when I grabbed the bottle and sprayed. By the time we walked to the store, one block after, my chest was starting to hurt and I could not breath. I broke out in a cold sweat, this just goes on and on it's been four weeks. I need help. I am a jock, I hate this.

I think it is totally wrong to have guys working in Victoria's Secret! I do not like any man who is not my husband touching my undergarments. I am very uncomfortable with a guy trying to help me with personal items. I will not shop at Victoria's Secret when a guy is working there! I really feel violated. It may seem weird but I really felt violated.

April 1-30 2010 Secret Reward Card promotion at Victoria's Secret online. Secret Reward Cards are rewards that were given throughout the month of March for every purchase made in store or online. They have a minimum of $10 on the card. Restrictions on the back say they are not valid on the purchase of "gift cards." The cards may be used online or in store from April 1-30, 2010. I pooled my Secret Reward Card promotion cards with friends to give to one who is graduating, surprised her daily with e-card attacks and they cancelled all of the orders (which were placed throughout April, not just towards the end of the program. It would have given them plenty of time to notify us and the recipient. They did neither) and are saying that now that the program is over we can't use them. Only one secret reward card was used per order as per the terms and conditions.

The Angel Card, which is a store card for Victoria's Secret, continues to utilize the shady and now, as of February this year, illegal practice in billing for its customers. They do not allow a payment made online to post on the due date, even if you pay at 8 a.m. All payments must be made two days prior, according to their calculations, to remain free.

I was at Victoria's Secret on the night of Wednesday, April 7, 2010 at Colonie Center in Albany, NY. I was with some friends in the free makeup section. I was approached by an employee who told me to leave. When I asked why (because I didn't do anything wrong), she assaulted me by grabbing my wrist tightly, which very much so hurt. And she told me that she didn't need to give a reason and that if I didn't leave, she was going to call security. Before I left, I asked her if I could speak to her manager, and she responded by saying "I am the manager."

In November 2009, I purchased two nightgowns at your store in Eugene, Oregon for $40 with my Victoria's Secret credit card. The clerk had to call to get my account number so that I could charge the items, because I didn't have my credit card with me.

Victoria's Secret states that they sent me e-statements. I have not received a single one. Brandy stated that it is not their fault if yahoo sends them directly to spam. It's funny how I get all their advertisement but not my statement. Apparently all my calls have been recorded. Not a single person cares about my situation. I have paid Victoria's Secret my past charges in two payments or in full, never small or minimum payment. I'm very upset the way they are quick to ruin my credit and never try to contact me with other than their advertisements. Victoria's Secret has ruined my credit.

On 11/21/2009, I had an online purchase from Victoria's Secret website. From that date, I still have not received my merchandise! I have sent them numerous e-mails requesting to trace my order. Their standard reply is that the shipping company that they cooperate with can't provide them any kind of information. At this point, I want to express my query. How can they have such an unstructured system of shipping and delivery and cause such an inconvenience to their customers?! The most maddening part of this story is that they don't "hear" the customers, they have a standard text of replying and don't provide any assistance at all! I have received the same e-mail message more than 10 times without providing me any assistance! I am not a U.S. citizen thus could you please provide me a way to protect myself? Thank you in advance for your kind assistance.

Let me first start by saying that I am a regular shopper at Victoria's Secret. I love their selection of lingerie. I am writing today 01/21/10, very disappointed -regarding an experience I had last night at my visit to Victoria's Secret. I was ready to check out when I showed the cashier my coupon for a free body scrub. The cashier (being the manager) had told me they no longer accept this coupon, because they no longer carry it and "a hacker hacked into Victoria’s Secret to make this coupon". She then told me that "this hacker" had sent out several emails with this coupon code for others to use.

I signed up for their credit card and agreed to get the electronic billing. This was back in December 2009. As of January 2010, I have received neither electronic statements nor paper statements, and it turns out my payment is due tomorrow! Plus it turns out the APR is 25%. I'm shredding the credit card after today. Very disappointed!

I have a current Angel card and attempted to call their customer service number to cancel it. I was repeatedly routed through a number of unhelpful automated menus but never given the option to speak to anyone. I attempted the standard "o" but was told that wasn't valid. I have been unable to get through to cancel my account and thus it currently remains on my credit report. I may have to dispute it directly with the credit reporting agencies.

I went in to make 3 returns today. One had a gift receipt; the other 2 did not. Due to the fact that the 2 items were purchased through the catalog, they would not exchange the 2 items. The manager Meghan was so rude to me! I even said that to her. There was no need for that. It was just so upsetting to me. I won't go back to that store.

My daughter, who is a freshman in college with no job/income, recently visited Victoria's Secret. Now, I have received a credit card bill in my daughter's name. When I asked her about it, she told me that they never told her it was a credit card and that she had paid for her purchase with her bank debit card. After visiting this website, I see that she is not alone in this. How can they issue a credit card to someone who does not have an income? How can they do this without informing the customer it is a credit card? I am furious!

Your billings are not making it to my house and you want to charge me a $20 late fee. I called sent check return receipt. The staff said, "When you receive it, call and we will waive the fee." This didn't happen. I checked my balance at the store and it says I owe 68 bucks by the 30th of this month. I'm a wonderful customer and you're going to lose me. I swear if this is not corrected, I will never shop again at your store and will tell everyone I know. Can this be corrected?!

I was signed up to a program where you send in $40 worth of receipts for gas, retail store and shipping. All gift cards are sent in $20s - so $40 gift card for each of these. Not one of their customer service knows about this promotion, not one. I sent in a receipt about two months ago for groceries totaling $60. I called and was told I would be getting the two $20 gift cards shortly. I never got them. No one knows anything. I am being charged for this program.

I went to the store mentioned above on 12/18/09 to return an item. I had my receipt in hand when I tried to return the item. I was informed by the store clerk that she needed my ID and she was going to scan it. I questioned her on it. I wanted to know why she needed my CDL as I had a receipt. She said that it is corporate procedure and that is the only way she would take the return. I told her I was uncomfortable with giving her my CDL to be scanned because it has a lot of personal information. She said she was not going to keep my information. I asked her where the information is going. At that point she called the manager.

I made a purchase at a local outlet and submitted a birthday $10.00 off certificate for my purchase for the month of my birthday using my Victoria Secret credit card. I got home, went to file the receipt and saw the $10 discount was not given. I immediately called the corporate office and asked what to do. They offered to adjust the discount on my credit card. I got a statement fairly quickly after the phone conversation, but still no credit. They apologized and told me to hang tight for the next statement. Instead of a credit, the next statement showed a late fee penalty. Also, I had a similar experience with an online purchase earlier that year, with me inputting the code number off the discount card. Again, the system failed to show the discount, called them, and even wrote them a letter. They continue not to take responsibility for the inadequacies of their accounting systems, drop the ball, and penalize the consumer. Now, they are charging for me to get a bill to pay them money.

As I live in Greece, I asked from them to send me my package via standard shipping which means USPS Air Mail. My previous orders came fine with USPS but this time, they used UPS which means having problems at the Greek customs. They asked me to pay $150 for taxes, etc. I contacted Victoria's Secret and told them that I didn't ask to deliver via courier and they claim that they only use courier for international shipping.

I had placed an order online at VictoriasSecret.com back in November. One of the promotions going on at the time was to send every customer a gift card w/ their order; mine was worth $10. So, I went online a few weeks later to use the $10 gift card I had received w/ my previous order. I placed the order and received a confirmation email. After a few days had gone by and I hadn't received a shipping notice email, I went on their website to check. Upon doing so, I discovered that the item I had ordered was discontinued and my $10 gift card was not re-credited. I wrote to VictoriasSecret.com customer service and explained to them the problem. It took them 2 days to reply to my problem and when they replied to the email all they said was "sorry that has happened to you.” The issue was not resolved, so I wrote them another email. I received a reply stating that the gift card I had used was not valid because it had already been used. I didn't use the card twice, so I wrote the company back again. They are choosing not to fix their mistake and blaming it on me. I am very upset w/ their service - to blame the customer for the business’ mistake.

I spoke with a woman who is supposed to be a supervisor. Back in late October, I told her I had problems keeping up with my bill. So she told me I was not to use my Victoria's Secret credit card for the next 6 months, that they will automatically charge my bank account $20 a month until my Victoria's Secret credit card was paid off. I gave her all the information and they charged my bank account one time, then cancelled payment after that. Today, December 9, 2009, I realize they were not doing what they had told me. So I called and had the runaround for about an hour and a half. I spoke with 10 different people.

When checking out at Victoria's Secret, I was asked if I would like an Angel Rewards card that would give me savings on future purchases. The girl checking me out said it would only take 30 seconds and she just needed a credit card and my social security number to verify my identity. This seemed a little extreme, but I figured it was worth it for the discounts and coupons. A week later, I got a letter in the mail saying I was turned down for a Victoria's Secret credit card for which I never applied. Upon looking at my credit report, I see that Victoria's Secret had made an inquiry thus negatively impacting my credit score. I already had a Victoria's Secret card years ago and I closed it in order to improve my credit score and, here, they tricked me into applying for another one.

On 12/5/09, I purchased a travel bag from the Pink Collection. The removable shoulder strap was missing on the bag. I inquired about it at the store and was advised to call customer relations (614 577-7111). I spoke to Sean who advised me that he only deals with online purchases and that this travel bag is not available online, only in the stores, so he was unable to thank me. I called again and spoke to Michele who advised me that yes that bag is available online and in stores. The previous person lied to me. Michele says she can’t help me since I purchased this item in store and she doesn’t know why the store in Altoona, PA would tell me to call the customer relations office because there is nothing they can do.

I do not want, nor have i asked for ads or catalogs from this company. It is nothing but **, and should be against the law to send junk like this through the mail! How do I get my name off this "company's" list? I have a young preteen boy that can't even go to the mailbox because he might see this stuff.

I have spent several thousand dollars with Victoria's Secret in the past 2 to 3 years. The people are rude on the phone and act like they are listening. Of every order I have placed with them (probably 15 in the past 2 to 3 years), they have been messed up. They will send wrong color, or forget something, or not apply my money off of free item or free shipping codes. Even though I have O.C.D and go over and over to make sure the totals, sizes, and colors are correct every time with them.

I had been shopping on several occasions recently and left at home my free card for the underwear. I was told by two different Victoria's Secret employees to bring them the next time I shop. I informed them they would be expired and they then informed me that it would not be a problem. I attempted this and the manager would not honor the cards.

I purchased several bras from Victoria's Secret and had to exchange one right away due to frayed looking seams that I knew wouldn't last long. The clerk asked if I had an ID, so I gave her my license which she put in a machine that extracted my information. I was annoyed they did this without permission and emailed them. They said it was to track people who return items, I guess, regardless of whether it's their product’s inferiority or something different. I decided to return the two after realizing the straps had very little room for adjustment and when I went I didn't have my ID. She said she couldn't give me cash back, but would put them back on my gift card; however, she couldn't do it without my license. The manager came and said the same thing. How is that even legal?

The sales clerk at Victoria's Secret inside the mall was quite deceiving in telling me about the "Angel" card. She asked for my social security number and before giving it to her, I asked why she needs it if this is only a card that would help me save money. The clerk stated that it was just for verification and assured me that the Angel card was not a credit card. However, to my dismay, this information showed up on my credit report. As a result of this deception by Victoria's Secret, I lost points on my credit report which I have been working very hard to bring up.

I have made some contacts using the form at www.VictoriasSecret.com. I asked a question about how many body lotions, body mist and others products I could buy. In fact, I asked if I could buy 200 products and make multiple orders with discount. Jennifer ** from customer service told me that I could make multiple bulk orders but without discount. So, I opened one account in victoriassecret.com and used my billing address and profile information from Brazil and my shipping address, I inserted 2 addresses that I have, one in Miami and other in New York. So, if I place an order, they were going to ship to one of my addresses in Miami or New York.

While walking through the Mall of Georgia on Thursday, June 25, 2009 with my dad and my 3 children, we passed by Victoria’s Secret and I became absolutely appalled to see larger than life posters of women in skimpy bra and panties in both the display windows! I was especially disturbed because of my two younger children (8 and 12) are boys! Who says I want them to see women in their under garments? It is so unfair to parents who are struggling already to keep our kids as pure as possible in this un-pure, anything goes world!

I purchased $88.22 worth of merchandise at 10:25AM. After getting everything home, I discovered that the bronze body lotion I purchased was actually a tester. When I took it back to exchange it, I was informed that unless I give my driver's license to be swiped through a machine, I would not be allowed to exchange the merchandise. This is blackmail, I had the receipt with me. It was purchased this morning. I objected and was told if I did not give her the license, they would not exchange the tester for the real product. This is how identify theft occurs. I will never shop at Victoria's Secret again. It should be illegal to ask this information when you have a receipt with you.

Victoria's Secret advertised their semi-annual sale and were promoting 10 pairs of cotton panties for $25. I have been a fan of the semi-annual sale as well as a regular customer since I was in high school, 15 years ago. I went to my closest location, 20 miles away, on a Saturday morning and found the store was completely wiped out of the most common sizes, medium through X-Large. I was told I could sift through the cotton panties that had been discounted for the semi-annual sale, which were a total mess. Even though there were bins clearly marked with the sizes they should contain, none of the sizes were in the correct bins. As I searched for any style of medium and X-Large panties, I noticed these were picked over so badly that the few styles that were left were very plentiful. Did this promotion (10 for $25) sneak up on this store so quickly that they could not prepare it?

There was a promotion for free underwear at Victoria's Secret if you became a fan of them on Facebook. In small letters on the coupon, it said only underwear in bold colors, black, white, nude or pink only, no lace, etc. So we were like, "Okay, fair enough." The lady working there was watching us and my mom picked up this cute underwear with some lace on it because she was going to buy it anyways and from behind the lady working there goes, "No. The coupon doesn't let you buy it. Only solid colors, no lace, black, white, pink, white or nude only!" She said it with such an attitude, we didn't even want to buy anything after that. We just wanted to get out of the store.

I started shopping at Victoria's Secret about a year ago and was really glad I could find some decent garments of decent quality that fit properly for once. It's been ** ever since. Not only have every one of them broke within a couple months (or less) time, but being a card holder, I have to deal with them more than wanted. Two months ago, I made a purchase on my VS card and after it got declined since I hadn't used it in a few months, I wasn't sure if my package was going to be shipped on time so I gave them my other card over the phone instead to make sure my order got through on time for a wedding. Well, the lady charged both cards and sent me two packages. When I received both, I was confused until I realized what had happened. I called them up and they told me to slap the label on it and check the box that said I had been double packaged so that they wouldn’t charge me shipping on the return. I did so and worried not for a little over a month when I had to make an exchange since one of the bras that I bought had already broken. I decided to purchase another one while I was there and when I went home to pay my balance on my card, it said I owed them money and it had interest built on it already from the shipping they charged to me on my return of the second box I got. I figured, just call customer service and explain what happened, then no problem.

I went in the store with my 10 for $25 panties coupon. I drove 20 minutes to their store with my 30 year old daughter. The sales clerk at the entrance to the store was talking to a female about whatever. My daughter and I waited to ask where the panties on the coupon located were. She stated they were sold out but we could still get 30% off any item. My daughter was just going to get a bra instead.

I received a coupon for an item. When I went to purchase the item, the saleslady said the entire company was out of the item, and I could receive 30% off any purchase. I think this is bait and switch. I was not offered an alternative, or a rain check. When I tried to contact the corporate office, no one could help me, after making 4 calls, and being on hold for a total of 30-45 minutes.