Victoria's Secret Reviews

My daughter saw a pair of "skinny joggers" in a catalog named SPORTS. The item was shown on a woman sitting down with a basketball. There was a 25% off any sports item coupon we tried to use. We went to the store just the coupon and they didn't have the item in the store and looked it up and said we couldn't use the coupon because it was a "leisure" item. We left unhappy. Next trip we brought the catalog and showed them but they looked up the item code and couldn't order it from the store. So, I went home and tried to order it online but failed because it was out of stock. I called and explained - no help. Sent an email complaint and got an email back saying, "Sorry it's a leisure item so the coupon isn't valid." How can they list something called a "skinny jogger" in a Sports catalog with a girl and a basketball and say it's NOT A SPORTS ITEM.

A manager at call center has cancel my order. I didn't agree and they do the cancel without my request and supervisor - was abusing me of order product and can't ship my order out and I went BBB.org and filed a complaint on Victoria Secret. We needed to fight back, they always win over the customer. The Customer always right and they number one customer.

I reviewed the return policy and went to the store with one pair of gray leggings - I had purchased a black pair and the gray pair. I tried on the black pair - it fit fine so I assumed the gray would also so I took off all the tags. Well the gray pair did not fit a week later, too late - receipt gone and tags. No big deal so I thought! I've worked in retail myself and figured since I wasn't asking for my money back, it would not be an issue. Well I was wrong - all four employees at the store embarrassed me and told me "without the tags on the item, how do we know you did not steal them?" WHAT!! Unreal - I have a job and have spent thousands of dollars there in my lifetime. I'm very unhappy and extremely embarrassed about how I was treated in front of a store full of people. I work in the community. I couldn't even look behind me for fear of someone recognizing me.

I had a order and received in a decent amount of time. I then received an email it was on backorder and would be mailed when they received their product in. The day approached for my order to be shipped but then received the same day that my card at the limit and keeping in mind that I was refunded and not made aware and still not able as card still at limit makes no sense.

I ordered 5 items from Victoria's Secret on August 22nd, and from a previous issue with them, I put my apartment number TWICE on it so they don't mess up again. So being Victoria's Secret, they did. The USPS scanned it as delivered 2 weeks later and yet when I go check the mail it's not there. Hmm. So we contact usps, the office of our apartment complex, and Victoria's Secret. Apparently VS didn't add a freakin apartment number! Seriously? So then 4 out of 5 items I ordered were finally shipped cause they were now out of stock of one of them. CUE HUGE SIGH. Plus took another 2 weeks to finally get to me. In different packages. NEVER ordering from VS again.

I bought a bra in Victoria's Secret two months ago and the front of my bra just ripped off.

About 2 years ago I went to Victoria Secret and bought a 25 dollar bottle of body spray. At the counter the lady told me that if I signed up for a card that I would get 10 dollars off whether I was approved or denied. I flat said no that I wasn't interested because I didn't want them to send me a bill later, and she assured me that I would not be billed. A month later I got a bill for the 10 dollars. I know I should've went on and paid it, but I was frustrated that she lied about the whole thing. Now, I'm getting harassed by Comenity Bank and that 10 dollars has now turned into $163. I told Comenity Bank the situation and they were so mean on the phone and called me a liar.

I placed my order from out of the states using my credit card. Then I got an email from that they need to verify who placed the order. I gave them all the information (card number, social security, email, phone number) but the catch was that I was out of the country. It was a gift for my wife. Basically, they said "we cannot complete this transaction because the amount is large and the telephone number in the account is not where you are at," which is out of the country. The number I placed in the account was my wife's number. They said "if we call that number and you do not answer then we will cancel the order." Keep in mind all that information above that I gave her. By the way all that happened the same day my wife's birthday. In addition to that, after I complained to them they said "we will send you a $25 gift card free of charge." That never happened.

Today I went shopping for clothes and while I was passing a mirror I noticed what looked like huge oil stains on my shirt under my chest. At first I didn't know what it was, so I quickly ran to the dressing room. The push-up bra I had purchased from Victoria's Secret was apparently leaking oil all over me, and my shirt. It was so embarrassing! I had to leave the dressing room covered in oil and purchase a new bra and shirt in the store I was in. I have no idea how long I had looked like this. Being at the mall, I was able to walk into Victoria's Secret and explain my situation to their employees asking if there was anything they could do, like exchange it or issue a refund. They ask if I had the receipt and I said no, I wasn't planning on my bra exploding. They told me they couldn't do anything without a receipt and it was probably just normal wear and tear.

A group of friends and I went to the Victoria's Secret store in Cortana mall. When we arrived at the store no one greeted us and as we were looking around we noticed security guard coming into the store and watching us. As if we were suspicious looking. I went to the store to pick up some underwear for my daughter. No one was very helpful at all and once I had chosen the things that I wanted to purchase. I asked for help in the bra section the pregnant young lady pulled the drawer open with her feet and walked away.

I have always bought leggings and yoga pants from Victoria's Secret. I even have a few shirts. The thing is it's just too expensive. I have a 32AA bra size and decided to check some out. I picked out 4 bras and it turns out to $105, so I was thinking how's that even possible?? I deleted them and then decided on two on sale, 2 for 45, but that was without shipping added. I feel like smaller bras (especially the smallest size they come in!) should be less expensive than the way larger ones. How much could a tiny one possibly cost to make??

When I was there an employee tried to tell me I was a 30 a without measuring me. It's nothing much but I'm actually a 36. I stopped wearing 30s a while ago. Anyways I tried it on and it was too small. She said they're going to stretch but really? I don't think the cups will stretch. Anyways it's nothing too much just I'm pretty sure I know what fits.

I went into VS in the Holyoke Mall in Holyoke MA and was looking for some under gear, I witnessed the manager of the store completely treat her staff horribly, being rude and demanding and definitely not a team player or should also not be managing a store. Very unprofessional in front of customers and berating the sales associates and not fostering a harmonious environment. It was awful, I put my purchase back and will never go to that store again. If I worked there I would have walked out with all the bullying going on.

My daughter shops with VS. She has got married and moved away. She has changed her address with them but the stupid magazines are still being sent to my house. I do not shop at VS and dang sure do not want their magazines. I called them myself and was told some dumb story about it would take 2 months. That was 4 months ago. My daughter is about to cancel her account with them because of this. STOP sending magazines to those who don't want them.

I have been wearing VS bras and liked them until now! What a disaster these bras have caused me. Last week 2 shirts had been stained. I didn't know why. Yesterday I was told, "What did you spill on yourself?" Nothing. I look down -- huge spot -- my bra leaked. I was oily, my skirt was stained. Disaster! I want VS to pay for the mess they made. And warn customers of the oil inside their bras.

I bought 2 bras at the Santa Clara Westfield shopping center store yesterday and when I reached home, I noticed that one of the bras has been stretched out and hence was a bit loose. The other one had a metal tag that came off on one side. Note that the sales associates at the Westfield shopping center branch were very friendly and helpful, so no complaints there.

Victoria Secret, online manager, K. ** called me and was very helpful and resolved the issue. Totally impressed! Will return to ordering online or via catalog!

Who is doing the hiring and firing at this store?? NEW MANAGEMENT IS A MUST! Store - 51644 in Culver City, CA. Cashier # **. Me (to male cashier) "Do you have boxes? These are gifts." Cashier: "I don't know." Woman w/ headset to male cashier: "Well, see if you have them and if not I'll go get them." Few minutes elapse... FINALLY, I ask... "Boxes?" Male cashier: "Oh, she said there are no big boxes." My thoughts: "Were you ever going to tell me??"

I wanted to have a price adjustment on my purchase. Since all of the clothing I had gotten less than 25 days prior went on sale with an additional 40% off. I was 10 days off from the store policy (14 days) for price adjustments. I noticed on the back of my sales slip "store policy" there is nothing that I can see that states that I am not allowed to return and repurchase my merchandise, place it on hold for 24 hours to repurchase, or even allow my family/friend to re purchased items. Although according to the store/and customer service-corporate supervisors I wasn't allowed to do so. ANYWAYS....

So my friends and I were planning a trip to the beach July 2nd and I needed a bathing suit since I outgrew all my others. I ordered a bathing suit, top and bottom, and it said estimated delivery date was July 9. The problem with that is I needed it before July 2. I ordered this on June 26 and paid around 10$ to get 3rd day shipping. I PAID EXTRA MONEY TO GET IT HERE BEFORE WE LEFT FOR THE BEACH. But yet it still is supposed to come in July 2. From June 26 to July 2 is 6 days. Double the days I paid for. I did not pay for 6 day shipping. Don't get me wrong - I love love love Victoria's Secret as much as the next person, but I am really mad that I paid extra for shipping that isn't correct.

Victoria's Secret had beautiful clothes and makeup. Now, instead of taking a smarter approach in profit by selling the items by season, they just discontinued it completely. The new models look like little girls whereas Victoria's Secret was once considered sexy. Just pathetic, not every 20 year old wants to wear pajamas and sweats.

Bowie location and was approached by ** associate as I was having a conversation about the rude and abrupt demeanor of her staff member. She got in my face as I complained on her. She said "Is this about me and why are you talking about."

Victoria's Secret, you have really hurt my feelings. I am a long and loyal customer of yours. I buy from your stores almost weekly. I have posted my love for you on Facebook and wear your yogas proudly. Today, you hurt my feelings and embarrassed me. At the end of February, I had a child. As you may know after having a baby, your body does not treat you kindly and as a result, you may have to buy items and then exchange them because you don't know what size or how things may or not work. Your breasts are tender and some bras may not be as comfortable as others, or you may find one bra fits better in a different size than another. Also, with an infant, you can't try on clothes at the store because they are unpredictable. As opposed to driving other customers out of your stores from the ear piercing cries, I buy your items wholeheartedly hoping they will work and then return or exchange them as I determine what fits or does not.

Purchased a sports bra from Victoria's Secret a few weeks ago and the zipper head came off that closes the front of bra. Took it in to store for exchange and they wanted a bill. I said I didn't keep my bill. I am not sure why she wanted my bill because that is the only place that carries that bra. She wanted to how much I paid and I said "Well who cares how much I paid." I don't want a refund - just a replacement bra as it is their latest style. No she couldn't do it without a bill as well it is underwear she says. I asked for head office info and she said to make sure I tell them I am a Canadian customer "because they will tell you to just take it back to the store as Americans can just take it to the store for an exchange." The bra is make in Indian mass production and cheap. The zipper head came through the zipper. I was appalled that they did not stand by their product.

This is the second sports bra I have purchased from Victoria's Secret. The first one did not last even 8 months before the wires snapped in half. This latest sports bra was their new zip front (item 329898). It's beautiful, and I love how it fits, but the zipper is of poor quality and keeps coming apart every time I put it on. Mind you I'm very large breasted and I have a difficult time finding ones in my size. I was thrilled when Victoria Secret started carrying my size. But regardless of size, the quality should be equal to the cost of purchasing the Victoria's Secret brand. The panties I purchases unraveled around the edges upon their first washing, so I never even got to wear them (HE machine).

I do not like it when businesses mail numerous paper catalogs, fliers and other mailings, and then they make it difficult to cancel these mailings. Add insult to injury when a business addresses us using someone's name, in addition to using, "or current resident" (Example: "Joe Schmoe or Current Resident"). If Joe doesn't want our mailings, well, you'll simply take over receiving them for Joe. How disgusting! What a rude and thoughtless business!

First off I got my Secret reward card stolen & they said, "Too bad for your luck". Then 3 times now I have heard @ the store that this store is for college kids, not for adults - sorry, they come first. Well what makes their $$ better than mine. Sick of it!!! Shame on Victoria Secrets.

I was inquiring about size of a panty for my GF (as there are many versions of it - small 4 fits waist 26 and small 6 fits waist 27) and shopping bag does not allow to determine these versions, it simply has small. Am okay with that. So decided to chat on live customer care. Right from the beginning, VC agent was showing the attitude and yet I was polite and asked the same above question. He replied, "Small is a small, that would depend on her size. I can't tell you to choose one when I don't know her size." It takes no brain that what intention he had while replying this, eventually I could not buy anything later. He ended the chat session while I was typing (I can assure that I was giving prompt and timely replies and have extremely good connection).

I went there on the second day of a promotion and the item was already gone. Apparently, they only receive 30 of an item for a promotion. They had another promo going on but wouldn't let me have the item. This is the 2nd time it's happened, what a scam!

I'm actually very angry about this. I had a gift card with $50 on it. I recall going into Victoria's Secret which on this day I decided to pick something out for myself. It was my turn to pay. They just so happen to be "offline" that day & told me "oh no debit cards or credit cards accepted right now." I informed the associate I have a Victoria's Secret gift card. She said "oh it should be ok." Swipes my card numerous times then makes a phone call. She then tells me it didn't work.... Ok she informed me that I should call customer service. I called & continue to call & have spoken with 6 or 7 customer service reps & they all lie to me because it's impossible that I'm getting 7 different stories.

Ordered a $100 gift card for my wife. My credit card was charged (comes across my phone on Apple Pay) almost immediately. Then I get a call wanting to verify my credit card information? Why? They had already charged the card. What's the point of having an online store if you have to call to complete the order? Then after verifying on the phone I get an email asking me to call again! A few minutes later I get a call from my mother. The mother of a 46 year old who lives in a completely different state. She had received a call from Victoria Secret wanting to verify my credit card information!!!!!!!!!

The associates at my local VS in Huntersville, NC are always helpful in showing me what I'm looking for. Some of these previous reviews I believe are legitimate complaints. But some are just people who think that they are the only ones in the store that matter. I work in retail management so let me clarify how my particular company wants their employees to operate. The manager on duty must keep moving through out the store helping customers and to direct the sales associates. The manager is only to help at the register if there is more than 4 people waiting in each line. So if you are in line with only one cashier (yes some associates do call off work and no one else will come in leaving us very short staffed we do what we can) the person on the floor may not come help at the register because that is company policy.

Three and a half years ago, I shopped at Victoria's Secret and they offered to let me register for a card to get $10 off my purchase, so I did. They still charged my personal debit card, but six months later started receiving calls saying that I owed $150 in interest on the card. Not only did I never get the credit card in the mail, I never charged anything to it or activated it. After a long struggle, I managed to find my account information and paid off the balance (that was two and a half years ago). Today, I received a call from a collection agency saying I owe them $265 on a card I've never even seen.

This has happened twice now. I have ordered online and the packages get lost. They have a "shipping partner" that supposedly picks up the package and takes it to the post office. The package has been lost again. A $200 package just gone! I call VS customer service and the girl is all like... "now that your waiting period is up you actually have to wait three additional days before we can claim the package as lost." I explain that two of the items have sold out and she said, "Well we will refund your money then". I say that I used a gift card and she says, "we will give to you on your discover card."

I am DISGUSTED by the Victoria's Secret in Willowbrook mall NJ !! I go to a fitting room first of all - nobody is there. I have to go and find someone to open in and when I do the fitting room is terribly dirty. There is a small cloth seat to sit on and there is an open used panty liner just sitting there I take a hanger to move it off the seat and a bodily liquid comes off the liner all over the seat. I exit the fitting room and let an associate know this fitting room is dirty and there is a used liner. SHE ROLLS HER EYES at me!!I guess they don't believe in hygiene there because after I left the fitting room I noticed SHE LET SOMEONE ELSE IN THE SAME FITTING ROOM THAT WAS NOT CLEANED!!! Disgusting!!!

I ordered a bikini top and bottom. The only reason why I placed the order was because VS website said that the expected delivery date was 5/20/2015. On 5/2/2015, I received an email stating that the bikini bottom AND the top was BOTH shipped and it should be arriving by 5/20/2015. Today 5/13/2015, I received another email that my bikini top was NOT sent.

I did not request emails from Victoria's Secret. When I first received emails from them, I thought it looked potentially of interest. Then when I received 2 to 3 a day, in the interests of reducing the sheer volume of email in general I was receiving I decided to unsubscribe. I realise now mistakenly, I confirmed my email address, stupidly trusting that my request would be met.

I bought a swimsuit online in February, and have YET to receive it. I got an email yesterday saying the shipping date was postponed for another week, and it is now MAY. Are you KIDDING ME? I will never do business with them again. Why on earth does it take MONTHS? I can probably go to a store and find the exact same suit. The point of buying in February was to have it in time for spring and summer!

I need to express to many of you that I have been a VS VIP Angel cardholder for over two years. I not only order online, but shop in stores as well. I make a lot of returns to the store for items that I have purchased online and are not satisfied with. I must say that if you want a better customer service experience overall, you need to call into the Customer Service number to report any issues you have had. They are always so super nice and try everything they can to rectify the situation. Also, I have noticed that the PINK stores have way more helpful and friendly sales people as well as managers. If you are having issues at the VS stores, ask for a manager and express your concerns. They are usually very receptive and kind. If that doesn't help, like I said, call the customer service number and make sure that you provide them with exact names and such.

I have been a customer for years and have spent tons of money with Victoria Secrets. When shopping in LA I purchased bras for my daughter. When I got home after driving 2 hours we realized that a bra was missing out of my $300 purchase. I called the store. They said nothing was left but agreed to review the video camera and would call me back. It's been a month and no return call. I emailed customer service. They said it was my responsibility to ensure all items are in the bag upon leaving. It's a $15 bra!!!! Ship it or remove the charge on my Angel card!!! Really customer service means nothing. I never complain but I think I'm done with them now. Ridiculous!!! They will go out of business one day and wonder why...

My fist payment was due and I was out of town. Try to make the payment over the phone. But due to their system after a couple of log in tries, it lock in out of the account and said I had to try later. Later that day in the evening I made the payment. Victoria Secret Angel card says that after a certain time they take the payment the next day, which I don't understand as long as you make the payment same day. Well made the payment and even got a confirmation of payment received that day. Victoria Secret Angel credit card still decided to give me a late fee, and after I call the rep they did not help or assisted in any matter. I have been huge fan and always paid on time never late on. But they decided to lose a customer over a late fee. Good luck with them. Be careful because they will try to steal your money.

The panties logo is peaking right in the middle. If I'm going to spend $10 on 1 pair of panties, they should feel like heaven on my bottom. And they should NOT peel! It made me mad. I followed wash instructions too. STUPID!!! I hate that I have to write a review on a pair of panties that I spend more on than I would spend on food. It says a lot!

My daughter and I went in Victoria's Secret in the Arnot Mall in Horseheads, NY in search of another great fitting quality bra. I've ordered online previously and received great, long lasting bras. We were there for 10 minutes looking for great bras and not one approached us. Many of the bras do not show a price, and also the option to order online and style through the store for any color or option is displayed but no assistance. This is a great value to me as a customer. I was very disappointed that for a $30-$50 bra we were not offered help. I looked at my daughter, 15 and stated shopping rule number one, if you are purchasing one single under garment over $30, and the store do not offer assistance within a reasonable time, walk out and never return. She was disappointed, but there goes a possible $100 sale or more for your company! And yes, we go home without a bra and who knows what else.

Saturday 4/11. I was at Victoria's Secret in Bismarck, North Dakota. There were 2 pr of pants I really liked. They told me they could order them for me & they would be shipped to my house. The girl at checkout told me the computer was down & she couldn't order them. I said "Can you write down the product # so I can order them from home." She gave me the # you use to scan for the price. I called the store, was put on hold and nobody ever came back to the phone. I think my days as a customer are over.

I recently went into my local Victoria's Secret store here in Maryland and have to admit, it was a horrible experience. I walked into the store looking for something specific and was unable to find it. There was a sales clerk standing off to the side of the front of the store, welcoming customers as they entered (she did not welcome me). As I stand there waiting for her to acknowledge the fact that I was standing there looking at her for help. She continued to ignore me and talk to everyone who was walking in the store. I must say, this was completely unprofessional. I understand that I may not look like everyone else that walks into your store, as I have tattoos and hot pink highlights in my hair, but my money spends the same as everyone else's.

I wanted to write this review to let others know how very dissatisfied I am with Victoria's Secret shipping and customer service. I had the wrong order sent to me not once, but twice. I had to drive to the Victoria's Secret store on 2 separate occasions to re-order the correct underwear. I initially ordered the 5 for $26 and 2 of the pairs were incorrect. I took those back to the store to re-order the correct ones and when I got the 2 replacements in the mail, one of them was wrong. I even chose the one I wanted with the sales associate at the store. Such an inconvenient experience and I'm very disappointed. I won't be ordering anything online again.

I bought VS Fantasies at Short Hills Mall (store #5009 & transaction # **) today (4/12/15) & asked the cashier (with cashier # **) if the mist is for 7/$35 like what's in the Victoria Secret website. She said NO & that it's for 5/$30. I further asked why they don't price match with their website & she rudely said, "I don't know! I don't work for that Company!" The odd thing is that I just bought the same thing last night for 7/$35 from cashier #** (transaction #**) who is waaayyyy more pleasant than the cashier I dealt with today. Customers will surely appreciate a better customer service from cashier # ** & consistency with prices in store & online.

I purchased a garter belt for Victoria's Secret online with my Victoria's Secret gift card. I had $49 dollars on my gift card. I mailed the item back & now I'm only suppose to get a check in the mail for $29? They can't take $20 dollars from my card for taxes & shipping??? That ain't fair taking half of my money???

I've been a Victoria's Secret fan for years and their bras are not even available in Malaysia. I bought them all the way from the States! Today I felt betrayed as I found out that their push-up bra has oil/gel packets hidden in the layers of padding and it leaked all over my outfit. This is not the first time it has happened to me and I thought I must have had something spill over without realising. Can you imagine my embarrassment at that moment looking like I was lactating or sweating from my **. I'm definitely staying away from VS bras from today onwards. So disappointing!

I generally love Victoria Secret's underwear but today I have decided that I will never step foot in another Victoria Secret's at Mall of Georgia in Gwinnett County, GA. The wait started out with two lines of about 10 customers in each line. It took exactly 30 minutes to even get to the cashier! After making my purchase, I spoke to the Manager who told me that she was short on staff and could not help the wait. Well, Victoria Secret has lost a customer because this manager was a poor manager. Instead of her folding up panties... she should have been waiting on customers.

I ordered a bra and some panties from the 7/$27 sale online. Yesterday, I got the TOTALLY WRONG ORDER in the mail. The packing slip for another person's order was in the package, and you could tell someone just slapped my mailing address label over the other person's. Initially, I was totally livid. But I called customer service, talked to an associate, and she was really helpful. She explained to me exactly how she was going to remedy the situation, and what I needed to do with the package I got. All I had to do was put the return label they provided on and drop it in the mailbox, I didn't even have to buy a new package because theirs was already designed to handle returns too. She also had my new order 2 day FedEx'd, and refunded the cost of shipping to me. No, I won't get my things as soon as I would have liked, but I still will get them before the initial date that they gave me on my original order (March 30).

The manager at Victoria's secret in Burlington NC has been the same manager over years, she had problems with my sister where she find out my sister and her were dating the same guy. My sister left the guy and she keep calling her then she find out she shops at Victoria's secret then used their system to pull my sister information and started stalking her to the point she took her to court. I go to the store to make a purchase and she is trying to tell me that I need to leave then I get a phone call from one of her friends harassing me again. Where did she get the information- VICTORIA'S SECRET Data. So if Victoria's secret will allowed their employees to used their customer information to their personal gain is wrong. Police department has record of all this.

I was in the Mall, Lakeside, located in Sterling Heights, MI. Normally, I order online, but I thought I would try the store and save some money on shipping. After walking around for 20 mins (they had one girl on register, a manager, and one girl just not paying attention) I walked up to the manager, who was in the bra section and said, "I need to find a 40DD in a unlined body bra". Her remark was, "you are never going to get those big ** in anything in this store, you need something with stretch." She rake through some bras and handed me a 38DDD, I said "I don’t want this type of bra" she said, "this is your only hope in the store, go get in line and try it on."

I bought the Tease perfume at V.S. and what a ** product. It smelled beautiful so I bought it for my wedding and when I got home the tube spray sucked up all the perfume out of the bottle. There was no on or off like so other ones. I spent 50 dollars and bam, used once and it's gone. Then I bought their new scent Scandalous. Same thing happens but with an added twist. Now I can't get any perfume to come out of the nozzle. Money wasted again.

A dear friend whom I have worked with for over 15 years wanted to get his relative a special present for her hard work at school. My brilliant idea was that most girls in her age demographic love Victoria's Secret, fantastic store! (He had been accepted for the credit card already for this section of the complaint) He does not like, or in better terms can not handle the mall. Parking, walking, locating the store. I could not possibly know what to pick out for her but I tried, girl on the phone was even assisting, order would be shipped that day. I cancelled and told her we would need a A SMALL GIFT CERTIFICATE (fyi.... they continued to press the angels reward card - Perfect, he can pay a little each month. He applied, got a credit limit within his income range, the only reason he did not pay by personal card) A few days later went to purchase the gift certificate online not realizing he needed to wait for the card to arrive to enter it at checkout.

I have 2 daughters so let's just say we spend a lot in this store. We are into the PINK label. The quality of the sweatshirts is not good. I am a stickler about taking good care of my clothes. I wash these items separately, in cold water, inside out and NEVER dry them. I don't wash after every wear. Even after these precautions they have lint balls stuck to them that I have to shave off after every few times they are washed. Under the arms where they rub against the sides of the shirt there are lint balls also. This is very time consuming and annoying. For the price of these things (sometimes over $60 for a sweatshirt!) they could make them better quality.

I went to apply at the barrie Victoria secret today. I walked in and had a nice young girl approach me and ask how my day was. I asked if ** the manager was there who I was told to ask for. She said yes she is at cash. I went to the check out. She was with a customer. Which was fine. She looked at me in a disgusted way "why are you trying to apply for here?" Another employee came and said "are you here to hand in a resume?" I said yes. She then went to get me an application and asked "** where they were." ** responded "I don't know around, maybe you have to go to the back (I don't care tone)" and shrugged her shoulders. The employee found one and THREW it at me and walked way. Makes me not want to shop or work there. I'm disgusted in the way they treat people there.

I paid my bill on time, in the store, as soon as purchase was made. It went through my bank yet was not applied to my account with Victoria's Secret/Comenity. The company took my payment but did not apply it towards my account. I am not sure how this legally happens. I have been charged late fees and interest. When I called to have it taken care of, the agent said I have the burden to prove that your company took the money from me. As soon as he heard me say that I saw on my bank statement that the payment had been processed, he said I should just mail it in. This is unacceptable...The company messed up the billing and insists that I have to work to fix it. That is absurd! And it will take up to 60 days to return my account to as it should be. I can accept that mistakes happen with accounts, but for no one to take this seriously or correct the problem promptly or appropriately...that I cannot accept.

I've been shopping at VS 7+ yrs. I'm also a VS VIP cardholder. I spend over $500 a month in store and recently began purchasing online. Although I love all their bras my breast are natural & big & they don't always look flattering so, I'm forced to exchange & sadly return a few. I was in there today 3/05 to purchase 3 bras and 6 panties totaling $176 ($425 spent so far this month) so I also decided I'd EXCHANGE a bra I purchased but was unable to try on the day of. The cashier informed me I had reached my RETURN LIMIT. I tried to explain I hadn't returned very much in comparison to what I've spent. I do however EXCHANGE an item when the size is unflattering (I can't just pick up a 34 DD & expect it to fit like the one before. THEY'RE DIFFERENT!)

I received an email at 5:30 pm stating the limited edition tote ends today with a purchase of 75.00 and you would get the tote. I went to their online site to place an order because I really liked the tote, I even applied for the credit card and got approved. I noticed that the order did not show the tote at the end of my purchase of $113.00.

The store manager at Sunland Park Mall in El Paso Tx. Is very rude and unprofessional. I was told her name is ** by an associate, and I just don't see why someone would be so rude if customer service should be your main priority, especially in that role. About a month ago I bought a body mist spray and suddenly it stopped working, no matter how many times I pressed, nothing came out. I found that very strange because the bottle still had a lot of product. I took the body mist to the store and asked for a replacement since the product was useless. The associate told me there was nothing they could do and I asked to talk to the manager.

I am a frequent shopper (2x a week) at Victoria Secret. I went last week to a store and received a flyer stating several offers (different from the "offer code needed") starting March 3-8 2015. On the front was a promo for the swim special and time/date/channel. I waited until today Mach 3 2015 to make good. I went to another store and they told me they are not doing those offers. So none of this is mentioned on the flyer. Just the offers dates and to check online which if you do it mentions nothing of any offer. Now I call the customer service number, was on hold for over 30 minutes. They offered me to give me the body lotion for $5 after I had to take a picture of the flyer, email it and wait for them to decide. The young lady was nice the first time. I explained I will try to go to store that does have offer. Due to the snow received today in New York, I wasn't able.

I just wanted to say what is good and what is negative about Victoria's Secret. I have shopped online and in stores religiously for years. I have decided this year to start shopping at other clothing stores instead of VS due mostly to the poor quality of the clothing. I want to say that the bras, workout clothes, and swimwear are all of excellent quality. Also the pj's are great too. However I would not recommend any other clothing because it is poor quality and rips after 1st or second use. Also they use to offer better coupons and sales that would bring me into the stores but not so much lately. When I asked a sales associate why that was, she said they were losing too much money. Hmmm I spend over 1000 dollars there every year. That will not be happening this year, I'm shopping at Maurices - better clothes and excellent customer service, that's who is getting my business this year.

I called to order via catalogue, due to a gift card that I received. "Jess" was so snotty on the phone and talked down to me. So I called and asked to speak to a manager, convenient for them, no manager was available. I was told, "the manager just walked past me and I will have her call you. Our turnaround time is very fast, you should be receiving a call shortly.“ SURPRISE! NO ONE ever called me back! I let my friends and family know to never give me a gift card for there ever again. To make things worse, the Victoria's Secret at the Berkshire Mall is so ghetto and the attitude of the staff is so poor. I have lost all my faith in Victoria's Secret. I do not have an order number because of the attitude I received on the phone, along with the poor follow up, I just went to the store.

Like everyone else when I buy an item cash or credit, no ID required. When you exchange or return, need ID. This is ridiculous, they have panty sales all the time so I have purchased the same ones. You are only allowed 4 returns. Why can't they just do even an exchange?

I do not have any complaints to make toward staff. I have only shopped there two times: once in Eureka, CA & Emeryville, CA. I am very pleased with their bras, but it is the panties they offer. I do not know if it is because of the material they use for their lace, but it becomes shredded w/in a month. Mind you, I am very wise about what detergent I use, the low temperature of the water & how I wash them. I am frustrated because they are a pricey item for my budget. They have been gifts, but I know other brands do not shred after a few wearings. Please research if other customers are experiencing this & if there can be a change in fabric they use!

I want to thank the girls at the Victoria's Secret Store in the Richmond Centre, Vancouver B.C. They went above and beyond to help me with my 250$ voucher that was purchased online from friends for an engagement present. The money was in US dollars so the store manager had to find out if it was possible to use. Once she could confirm that I could, a lovely girl called Natalie spent a very long time with me picking out things I liked and submitting my order online for me. She had a lot of patience and had to put up with my indecisiveness. After all of that, Natalie had to ring the US to put my order through which took a lot of time too. Again, thank you to all the girls at the Richmond Store, it was a very pleasurable experience. I did notice online the offer, if you spent 250$ you can get 50$ off the purchase which was not offered to me?

I'm not a big beach person, but within the past couple of years I purchased a few swimsuits from Victoria's Secret. The one that makes me angry is the one that I've worn <10 times and the metal clasp on the back broke (cannot be fixed). I payed about $100 -120 for the swimsuit, but to only use it for 10 days, I would have rather bought Walmart swimsuit. I contacted the website representative, as I at least wanted another clasp because I couldn't believe how poor the quality was. Their response was, "It's been over 90 days, there is nothing we can do about it." Well, I can do something about it, which is stop shopping at Victoria's Secret. Join companies that actually care about the quality of their products and customer service.

I was at Victoria's Secret today with my friend since she had to return some clothes that did not fit her. At check out, they demanded to see a license but she did not have hers so I had to give mine. I was very anxious to see why they needed a license to return items. They said that that is how they track how much I return. I then asked if my information will ever go away in their system and they said no. I do not like this new return policy since Victoria's Secret and Pink have my license information since my friend had to return clothes to both stores.

So I live 45 minutes from a pink store and my 13 year old stepdaughter wanted pink stuff for track. I wanted to get a cute top, some leggings and a water bottle for her. I go on the app and I'm looking at their tops. I click on one I think is cute but the top is no longer available in the cute mint color. They have the top in a grey color but the grey has different logos to it. The leggings are good to go but the water bottle is on back order till 4/4 and we are in February. I'm not just going to get the leggings and hope they get more stuff later. I'll have to take the trip this weekend and hope they have the stuff I want in stock at the store.

I bought a VS undie sometime back. Like always I washed it in the washing machine. Not only did it bleed but also spoiled the clothes I washed it with. On calling the store, the attendant was disappointingly evasive. "Get the undie and then we will decide. I can't promise you anything!" What about the damage!

I am a frequent shopper & an angel card holder. Lately, I have been noticing that when I log onto the Victoria Secret website or view their catalogs there are no women that look like me - a woman of color. Do you just want us to buy your products but not work as a model so that we can see what your clothing looks like on skin of color? Or do I not see a variety of skin shades because what you sell is only intended for Caucasians? Please let me know what is going on and if my business is not wanted. Why would you not cater to all shades of women? That's bad business.

My teenage daughters LOVE Victoria's Secret and PINK, and they shop there nearly every weekend. My girls went to VS in Arundel Mills Mall tonight because my 16 year old planned to buy something for my eldest daughter's 18th b-day in 2 days, on Jan 29th. My oldest was trying bras on and what didn't fit, she had my other daughter put back so she can get a different size, the bras are cut very small. The store manager, Karen, told my daughter she needs to give her the bras back so she can count them, applying that my daughter was stealing. She told my daughter, "You're not going to buy anything anyway!" My girls spend so much money in VS too! My girls are Honor Roll students and do not steal, so this is very insulting for them! It's also humiliating because the store manager went and got a security guard to have my daughters leave the store! I'm so disgusted by Victoria's Secret!

I ordered PJs as a gift that were the incorrect size. My friend tried to do an even exchange for the correct size at the store and they would not do it even though they had the correct size. It is a full month since the PJs were returned and still no exchange from VS. Called today and after an hour on the phone was told they would be sending a gift card. This could have been handled simply and fairly in the store by just exchanging one size for the next. VS only answer is, "this is our policy." Bad policy, poor customer service. Lots of other places to shop for PJs.

Bras. I was very with my purchase but when I put on the bras the wire are very uncomfortable, poking me all day long. Those bras caused me a lot of money. That was I first time shopping there in a long. I decided to give victoria secret another chance. Thank you.

I am all about customer service... I have been shopping here for the last 10 years and I can't think of one time I had a bad experience!! They are amazing and that is why 99% of my entire closet is VS PINK. I love all the little rewards and goodies you get for being an angel card holder and I go CRAZY at the semi-annual sales!!! I don't know why all these people are writing bad reviews for them. I love you guys!!!

On 11/15/14 I purchased 2 bras totaling $52.75. On 11/17/14 I returned both of them and purchased 2 more for a total of $44.31. Everything was done on my Angel credit card. I thought the transaction went smoothly until I looked at my on-line statement. Instead of my statement reflecting a purchase and a return they showed it as two purchases. I contacted the credit card company via e-mail about the problem and it took them about a week to get back to me that I would have to go through VS directly. So I did. On 11/24/14 I spoke with April. She said she would start charge dispute process and that someone would be getting back to me in a couple of days. She informed me that the statement on her end was showing other form of payment in the amount of $99. I used my credit card, no other form of payment.

I placed $400 worth of products on the victoria’s secret website. When I tried to checkout and complete the purchase the website put me in a bizarre greyed out screen that would not let me check out or review what I had ordered. I tried for 10 mins trying to keep from losing my order as I was not sure what was happening in the background. So I gave up and turned off my iPad and went to bed frustrated with the whole experience.

I received a pair of VS PINK Campus Pants and within the first three hours, they ripped while I was playing with my little min pin. I'm appalled that their clothing is of such poor quality that this could happen. I shop in various stores purchasing clothing items at various price ranges and this is a first. I contacted the company in hopes of exchanging the pants and the best they were willing to do was to send me a coupon to purchase something else. I may be a little harsh in my opinion but I would not suggest purchasing VS Pink Campus Pants if you are in any way an active person. They are not durable at all.

After I filed a complained with the BBB, a Victoria's Secret representative called me. The rep told me to mail my gift back to the HQ address and they would mail me a gift card for the amount of the return. The rep said this was being done as a one-time exception to their return policy. I did so, and I received the gift card on January 22.

I am beyond dissatisfied with my Victorias Secret interactions as of late. Firstly, I ordered a Kiss of Cashmere Double V-neck Tunic Sweater on December 7th and received a confirmation email shortly thereafter. I did not get a tracking email for about a week, however, I had received an email ASSURING me I would get my package before CHRISTMAS. When I finally got the tracking email there were no updates, it only said shipped from Ohio which I know is where your headquarters are. I waited and got another email saying there was a delay but not to worry I would get my package on time.

I ordered on black Friday, the order was held up and I could not get into customer service. I emailed and waited on hold forever. Finally the woman answers and says, "Sorry, your order was canceled and your free bag has now been given to someone else. Reorder with the code fashion and you will get another." Same thing. Never got it, sold out. Then the email comes back and says, "No problem, we have reinstated your order"? Then I asked for the free cuff they were giving out that day..nope sold out. I received the box today and the 41.00 bra is missing. I know they have the "models" and will never not do well in business, but to the general public this is not acceptable. The very first time I spoke to customer service, she could have reinstated it and given me everything I ordered but she refused. Now I have to wait on hold forever to tell them I did not receive the bra and there is no way I will have it for Christmas.

Last year and this year, if you want to buy an item whether it’s Victoria’s Secret or Pink, you would have to be in line for at least 2 hours. I ask one employee “Why do they do this with lines all through the store?” She said, “That's the way it is.”

Sadly, this has been the worst experience I have had in a Victoria's Secret store! I love shopping in Victoria's Secret in PA and NY but I made the mistake of stopping in this mall on the way home. First, let me let you know that I spend thousands yearly for myself and my two teenage daughters. My daughter, who I just picked up at college, asked me to buy her a few things so I stopped at the Rockaway NJ Mall Store. When we entered the store, I went to the VS side and my two daughters went to the Pink side of the store. My older daughter who looks Hispanic was followed around until she finally changed her mind about getting anything there and came to look for me on the VS of the store, where the same salesperson followed her and finally asked her if she needed help. I was listening from where I was standing and I heard her say, "No thank you." I continued to look for my item that I wanted to purchase and at no point did this person ask me if I needed help.

I ordered some things off the website on December 11th, and I have logged into my account every day since then to check the order status. Yesterday (the 12th) I checked it and it said that it had already went through and got all of my items ready to ship, it said everything was in stock and ready to go. I check it today to see if they shipped it today, only to log in and see it say "There are no orders associated with your VictoriasSecret.com account at this time."

Tried your order online twice. Both times said credit card number was wrong. Tried calling, waited for an hour. Gave up.

Victoria secrets employees are rude and race does come into play. First of all their employees are mostly white. All their models are white. I was looking at a lady that was asking an employee about a bra and that she was a double D. The employee answered rudely, "oh, that's big." When I heard this, I just walked out. And how are you suppose to buy anything and really be happy - it's nobody there that looks like you. Even their advertisements are all white. I think victoria secrets is racists but show it in a way where it would be hard to detect. With all the race differ that is going on, you would expect people change. I want to support my own culture. It may not be a victoria secrets but at least the employees look like me and the model looks like me and the advertisements are for everyone.

Have been purchasing from VS since 1977; over the years the material and workmanship has changed for the worse. I have just about had it with the quality of material and overall workmanship. The cotton items are flimsy and cheaply made. The underwear is nowhere what it used to be: very cheaply made, do not fit true to size. Very unhappy they stopped making the "Rio briefs"; normally spend approximately $600.00-$900.00 per year with VS; will not be doing this anymore. Not happy with merchandise they have to offer. Just got too "big" for their own good.

I will start by saying that I have never had any customer service issues of any kind when dealing with Victoria's Secret. I buy all my bras there and have been doing so for years. My favorite bra is the Very Sexy Pushup Bra, which I own 7 of (I'm a broke college student, so this is A LOT). I've had some of these for as long as 5 years (broke college student - see above) and have never had any problems. Until today. I settled in for a Sunday afternoon nap and when I awoke, my roommate asked me what I had spilled all over my shirt (a heather grey sweatshirt). I had no idea what she was talking about, but when I investigated, I discovered an odorless, oily substance all down my ribs and on the inside of my sleeve. Confused, I went to my room and removed shirt after shirt, noticing the same oil on each layer. I finally discovered the root of the problem: the gel curve pushup parts of both cups had popped. There was oil EVERYWHERE (on my shirts and skin at least).

I've been ordering from Victoria's Secret for a couple years now. I usually buy in store but decided to do my Black Friday shopping online. I ordered over $233 worth of merchandise. They sent out a shipment confirmation email, I tracked it until it said delivered, which was yesterday. Nothing in the mailbox, no package, key or anything. I chose to wait a day to see if it was a mistake and checked the mail again today. Nothing. I called the local post office and all the man said was "I have new drivers on that route and they can't seem to get anything correct. I will look for it and call you back." No call back. I called the 800 number to file a claim with USPS then called VS.

I have ordered from VS for years and all of a sudden I placed two orders and they told me my address is flagged from a disputed payment 3 years ago. This is the very first time I ever heard of this. They said it was a Discover credit card when I order with my VS credit card every time. They are holding all the Christmas gifts I ordered and will not ship even after several phone calls. They want me to pay $175.00 for something that has NOTHING to do with me. They have taken my money. No problem the last 3 years and now all of a sudden there is an issue from 3 years ago. Terrible customer service.

I placed my "Early Access for Angels" Order Wednesday night. The deal is, spend $75 and get a free tote bag. I forgot to add the offer code, so I placed the order again with the offer code. I then placed a second (already planned) order. I asked customer service to cancel my first order, gave her the order number. After she demonstrated to me she clearly didn't know what she was doing, I asked her not to do anything, leave it as it was, I will return it. I log in to check the status of my orders and she canceled an order. THE WRONG ORDER. I tried to place the order AGAIN and they are sold out of Totes. When I called customer service all she could offer me was free shipping (which I was already going to get) and 20% off of my order over $125. Which mine was not. AND that offer was offered to everyone. So, after doing absolutely nothing for me. In retribution, I will make them pay. HORRIBLE customer service.

I have been ordering from Victoria secrets for years and I have been waiting for this comforter since Sept. They kept claiming it was on back order and due to the incompetence of an employee canceling order they said I was put to the back of the list. I am so disappointed in the recent customer service agents I spoke to. I order from them at least twice a month and I have never been treated this way in years. I do believe this is going to be my last order from them. I would cancel this order but my daughter will be devastated. I was promised the comforter on the 19 and still haven't received and a supervisor named Dana was very rude to me today on the phone, made me feel as if I'm not a valued customer. The representative before her, Katrina was worse. Her customer service skills were just awful.

I bought several items from the online store. Later I received a single very cheap item that I did not order instead of my purchase. I contacted Victoria's customer service, and after 50 emails, I was in the position that will refund me part of the amount that I paid (In pieces, several refunds, to annoy me probably). And some items that I purchased while discounted, they refused to let me buy them with the discounted price. They claimed that I should use it with full price, then after negotiations and maybe 6 or 7 emails, they will refund me the difference, when I asked why all these refunds which will cause me stress, they claimed that this is their system.

Lately I have been spending a lot of time and money at Victoria's Secret, but after a couple experiences I don't think I will be anymore. Firstly, you walk into their stores and most employees will just roll their eyes at you or act like they're too good for you. I work in retail myself and we do anything and everything for our customers and treat them with the utmost respect. You don't get that here. A couple weeks ago I went in during my hour long lunch break and was shopping for a bra as I had a coupon that expired that day. I picked out the one I was going to get and made my way to the line which was unbelievably long, so I asked an employee to leave it on hold for me as I had to get back to work and she said she could check me out there so I wouldn't have to wait in line.

Victoria Secret has disgusting and slimy advertising. I am trying to raise nice children, but hey, if we pass a Victoria Secret store in the mall, right there in front of us at 15 feet is a naked Victoria Secret ** with her hands on her ** or crotch. I get anxiety and have to explain to my young children about the basically nude ** they just saw. There should be law against such inappropriate advertising. UGH.

Started 2 years ago with this certain employee following me around the store, which made me feel very uncomfortable. I asked was there a reason that she was following me and didn't ask to help. I have been having issues with her ever since, now she is the district manager and has done everything in her power to make me miserable. She has lied and had me banned from the store. I want to cancel my credit card because of poor, unacceptable, customer service. I wonder, does the owner know how his customers are being treated? You can only contact him via mail. I haven't received a reply and the letter was mailed a month ago. I am not the only customer that has experienced this. This is horrible and should not happen to anyone that hasn't done anything but argue back with someone that shouldn't start an argument with a customer. Her last comment to me was "they won't do anything to me, do you think they will take my word or yours?"

Today me, Lemon, Snuper and the baby went to the mall to waste time before my bus came. We went into a number of stores through out the mall my first time coming to this mall I immediately notice the discomfort in most of the stores I went into. We went in to Body central where I purchased a shirt and two pairs of underwear. Lemon and Snuper went on to Victoria Secrets while I completed my purchase. I entered Victoria Secret where I immediately noticed how hubbererd Lemon and Snuper were by the VS employees. I began to browse where then a girl stood very closely to me, profiling me. I picked out a pair of underwear and gave it to Lemon to purchase along with her items. She checked out. I think her total was near $200 dollars today!!

I have been a customer of Victoria's Secret for many years, and had always been satisfied with their products and service, and been pleased with the quality and fit of their Body by Victoria Perfect Coverage bras. But recently, I needed to purchase some new bras, as my size had changed and my old bras were pretty worn out. I was disappointed to see that the overall design of the Perfect Fit bras had been changed (different fabric, different fit). I had a fitting, and purchased several bras based in a new size based on the advice of the sales clerk. First, the first batch of bras I purchased contained bras in which the size was actually mislabeled (the stamp on the bra band itself was incorrect). I was able to return those bras and get replacements, but after wearing one of them one time, it became clear that the bras (still) did not really fit properly. So, I went to different retailer and had another fitting. It turned out that the fitting I'd had at Victoria's Secret was incorrect in both the band and the cup size. Armed with this knowledge, I headed back to Victoria's Secret with the ill-fitting bras.

I just want to add my share about my terrible experience with Victoria Secret card. I'm glad I looked up with matter on the internet and has found many people to have the same problem like me, because their customer service employee from Victoria Secret Credit Card and from Comenity Bank tried to make it seems ridiculous on my part that they never see this happen before. LIE! In fact my experience DOES happen to a lot of people, including my mom.

I have purchased lingerie and a lot of clothes including shoes and boots for a long time from V.S. Some of mine are actually vintage by now. I always order by phone from the internet or the catalog. It has almost entirely been a good experience. I have had associates on the phone mostly be extremely helpful. They have found things in my size for me I really wanted and thought were gone (instant happiness), they have given me offers that I really shouldn't have gotten due to time issues, given me future discounts for items that did not measure up (might have happened 1-2 times) and just been very helpful and pleasant.

Placed an online order for a pair of shoes. This started (unapproved) mailing of dozens of ** catalogs via VS. Never asked for them, yet they send them. Called twice and they claimed they would stop and the catalogs continued, I'm told another 90 days to stop them.

I tried to use my birthday coupon I got from the mail. But, I was disappointed cause I had to give my order number to the rep right after I placed my order to get my discount. She actually lied about how much was the bra I wanted. When we chatted, she said the bra was $32.50 and so I asked her "did you take the $10 off?" And she said "yes." "So if you did how come it's still $32.50." I loved VS but now I found a new place to shop for underwear. It's called Fredericks of Hollywood. I just bought a bra from FOH, it's actually less expensive than VS. Another thing, I got a free standard shipping. I only get to spend $10.59. Yay to me!

My daughter and I were shopping in the store yesterday. We picked out items to try on. My daughter was shown to a fitting room, then that employee checked on another customer in the next fitting room. It sounded like she needed another size. Then that employee walked toward me, made eye contact, did NOT ask me if wanted to try my item on, or anything. She proceeded to walk past me and out of the fitting room area. I can assume it was to get another size for the other customer. There was another employee standing a few feet away that I made eye contact with, she was helping other customers, and I politely asked her if there was someone who could let me in a fitting room. She said yes, then she saw that ANOTHER employee (an older woman) was walking toward the fitting rooms, so I guess she assumed that that woman would put me in a room, instead, that 3rd employee took 2 women right past me into the fitting rooms!

They had a promo 30% off and free shipping. Could not get through on the telephone, the web or live chat! Also they had Black Friday last week. Went to 3 stores before 10 am and all the promos were gone. Why do they send 1000000 of daily blast e-mail to join them, but can't support their customers or bring in enough merchandise to support their advertising? I just want someone to call me!!!! I placed an order online when they had the $30 backpacks and free tote and tumbler with $65 purchase and never received a confirmation? Went online to check my order and it does not exist? But I can't call anyone to get help!

Order placed 6/19/2014. I emailed customer service twice. No reply. I spoke with two customer service reps. Both told me I would get a full refund. Hasn't happened. Contacted PayPal, they could not help. They said Victoria’s Secret had proof of shipment. What they didn't disclose is that they shipped the items to apt 305. My apt is D435… not even close. I do not have the items or my refund. PayPal cannot help me. How can a big company like Victoria’s Secret get away with this? How can their phone reps get away with lying? Why am I made to feel like somehow this is my fault? This is so wrong.

I bought some items that I wanted to return and I have the receipt. When I went into the store I was told that because I purchased the items more than 90 days ago, I would have to take the lowest sale price to get any credit on my credit card. All the items have tags on them, have never even been tried on AND I have the original sales slip! Is this true? I have never encountered any store that refused to give full credit when the receipt is present with the purchases. Is this possible? Of course, this is not acceptable to me unless I have no recourse. Someone please tell me if this is the truth.

This happened at Plaza Las Americas, Puerto Rico. It didn't happened to me, but I saw everything from a distance. I was looking through a box with a bra special sign and I noticed a young girl (20-24 years old), red hair helping an older woman (70-80 years old) find a sport bra she needed. She took the lady through the box I was and later took her to the regular priced area because she couldn't find her bra size on the sales box. She was very sweet and gave really good customer service to the ma'am.

I just went to Victoria Secret here on International Mall Miami. The experience was horrible. I just got the free panties card. I got 11 of them because my aunts gave it to me and some friends. I walked in the store to get the panties. This is my first time doing this free thing so I don't know where the panties are or which ones or if I can use all the card at one. So this is my story. I walk in and ONE supposedly Customer Service lady approached me and say, "Hey would you like bla bla bla?" "I said I have the free panty card and she ignored me completely. She start to talk about a bra that I had $10 dollar discount with that card, and well all of the sudden she was measuring my Breasts!!!!

Wow As a business owner, I wonder how they stay in business!!! My daughter worked for them, going in early and working for free, on call for last min... but when her boyfriend came in and wanted a 15 bottle of cologne, my daughter said, "Don't worry. I'll buy it for you." However her boyfriend insisted and paid her for it. The store made a big deal about the discount, filed theft charges and fired her. I called to talk to a manager but was told they were too busy and called the main office and they answered the phone saying, "Yea, what do you want?'' Wow, I have never seen such unprofessional in all my life. And for certain they have lost all my family's business for life!!!

Today was my last straw with Victoria's Secret. I went in to purchase panties they had advertised as 5 for $26.50. I picked 5 pairs from the same drawer directly beneath the sign stating the sale price. Got into the insanely long line to make my purchase. A gentleman ahead of me grabbed one of the many girls aimlessly walking around the floor (you know - the ones who just offer you a stupid black bag to carry your purchases) why there were only 2 registers open when the line was wrapped around the store. All she could say was, "Because we only have 2 cashiers working." Even when he told her she should get the girls off the floor and behind the register she just stood there looking stupid. He put the perfume he was purchasing down and walked out.

I've been buying Victoria’s Secret briefs and bras for years. However, in the last year, I have spent over $100 on briefs, in particular the high leg briefs, and HALF of those briefs have developed rips in the seams, usually on the side. No matter how careful and gentle I am with them, they are ripping, only after a couple months. I contacted the company to complain but they didn't offer anything except that I needed the original receipts for them to consider an exchange. Even though I love how VS underwear fit and feel, I am going to go back to Jockey. Never had problems with them.

I went to the semi-annual sale and was holding all kinds of panties in my hands, while searching through boxes of more panties. I was asked several times if I wanted a black bag to hold my things in. I eventually said yes to the bag to hold my things in till I checked out. I went to check out and asked the lady if we could have the black bag we're holding and she said yes, if we're holding a black bag we can take it home. When the cashier was halfway finished ringing up my order, I realized I was going over my credit limit so I said, "I'm gonna take most of this stuff off my order."

I am utterly frustrated. I have been a customer of yours for years and I keep on buying at your online store from every country that I've lived in. I placed an order from South Africa (where I live now) as I have in the past, and you are not using USPS anymore to deliver, but eshopworld instead. My parcel has been in South Africa since the 30th of May and I have requested in several opportunities via email to Customer Service for the name of the local distributor here in South Africa, so I can call them and find out why 11 days later, my parcel is showing "clearance events" without being shipped. Please understand that if this status is showing continuously, it means that they need to speak to the recipient and make them aware of the local taxes and duties, therefore, someone needs to phone them.

In May 2014, I have ordered from Victoria's Secret items that never arrived to me. WHY? Because I filled a new delivery address and they delivered to an address I used 2 years ago! Before shipping the items to me, one of their people from support told me that the delivery will be made at the address filled by me at checkout. So they shipped the items and 2 weeks later when I came back complaining to them, they told me that the shipment was made to an address that I used 2 years ago!!! How come? They don't know. So I was asked if I want a replacement or refund; I selected replacement and I was asked to pay import charges again! This is outrageous; I would have paid VAT twice for something might or might not arrive to me! I could continue paying endlessly import charges. This is a poor website and advise everyone to not shop from here!

February 2, I placed an order at this store. Four months have passed. I still have not received my order. Shop says that supposedly they sent me e-gift card. I have not received the card. Checked all mail. Return money to refuse credit, though initially promised the opposite. I gave Victoria's Secret is more than $ 300. They ask me to call, but I'm not an American, call cost me half the amount of my order and I did not know English. I am horrified by such a service! Shop big, but they do not have a Russian interpreter. In most stores it there, such as Old Navy, Gap, Asos. I wanted to return the money because he did not want any more to book with Victoria's Secret. They send worn things, broken things.

I bought a swimsuit cover-up in April, that was back-ordered. My expected ship date was mid-May, so perfect timing for summer. 5 days after I place my order they tell me the item won't be shipped till August 27th!!!! When the summer is over! So it took them almost a week to tell me that I won't receive my item for another 4 months?!? During those 5 days I had bought a swimsuit specifically to go w/ the cover-up, which I later returned. So annoying :-/ On top of that, I sent 3 emails over the course of the last 3 weeks, all of which were ignored. I'm 100% sure I emailed the correct address. I copied and pasted it from their site. So disappointed after the amount of money I've spent there. Won't be spending there anymore!! GRRR!

My name is Kim and I'm a staff reporter at a newspaper in Toronto, Canada. I'm curious to know if anyone else has experienced the same thing as me. I bought a bra from Victoria's Secret about half a year ago, but the lining inside was very dense. After wearing it a couple of times I noticed that the lining wasn't allowing any air to flow through, making everything much too hot. Has anyone else had this problem? The lining wasn't always made of this material. Please email me at ** if you're interested in speaking with me.

I placed an order at Victoriassecret.com on Feb 26th. I received an order confirmation that stated my order was expected to arrive in The Netherlands on March 25th. The package did not arrive on the date indicated. On March 29th, I emailed VS customer service to inquire about my package. They responded immediately, which I greatly appreciated. On March 30th, VS customer service, Michelle ** wrote: "Thank you for taking the time to contact us. I completely understand your concern for the merchandise you have not received. I am happy to personally assist you with this matter. I see that we expected your items to arrive by March 25, 2014. I truly apologize for the delay. Tracking information is not available for packages shipped via an International carrier. Please let us know if you would prefer a refund to the credit card used on the order, or a replacement package at no additional charge."

First, I really like the VS bra lines - they fit, they make me feel like a lady and in general are worth the price for me. BUT, my first order during the holidays was flawless. My second - a nightmare. I called VS customer service and told due to weather had some delays (tracking had followed the item to Atlanta and it had sat there for 11 days, no bad weather there to my home). Finally, after calling USPS, FedEx (seems no one was sure who the carrier was, started FedEx to USPS local for delivery) and the package could not be found, just like I saw - in Atlanta now 13 days - a VS supervisor next day sent a duplicate of my order to me. Over 2 weeks $5.99 shipping and 4 states away.

I don't know what happened to VS. Years ago, I used to order clothes from them all the time. They were reasonably priced in the past and you got a decent quality piece of clothing, things you could wear to work or out to a party. I used to order shorts, tees, dresses, lingerie all the time. I stopped ordering from them a while back, then got a catalog unexpectedly and decided to place an order. As usual, VS seemed to have a nice collection of casual clothing and I was excited to get my shipment. Upon arrival, I was shocked to see how flimsy and thin the tops were as I removed them from the packaging. The cardigans were along the lines of a $10 store. I had never seem anything so awful in terms of quality.

Shopped with my wife today (March 31, 2014) at Coconut Point Shops Victoria's Secret in Estero, FL. My wife was given a "30% off next purchase" Victoria's Secret discount card before we left New York for Florida. When we entered the store my wife presented the discount card to the clerk on the floor and asked if it was valid. The sales clerk said, "Yes, it's good for 30% off of your purchase." We shopped about an hour and 1/2. My wife selected several items that totaled $207.68 at register but the store manager refused to honor the discount card. When I said it was consumer fraud to bait a customer with a discount that would not be offered and I would file a complaint, the manager called on the phone to her headquarters. When she finished she said, "We've decided not to honor the card recently because of too much fraudulent use."

Here are the problems I have encountered since placing an international order with Victoria Secret:

In 2007 I opened a VS account and kept paying anything I would buy right away. However as the years passed, I moved and my parents would sometimes receive my mail and at times go to the store to pay for me. We kept paying even though I wasn't buying anything at all or see if I did buy anything on the card, I would make the payment right away. Sometimes my mom would also buy things so whenever I would get a statement I thought okay, that must be my mom so I would pay for it, and then one day my mom made a comment about me buying something each month and I was confused and we realized neither of us was buying anything yet were getting statement after statement saying we owe them money. And she mentioned how she thought it was weird that I was always buy it from the same store in Minnetonka which is at least 20 miles away from where I live when there was a Mall 2 miles away from me.

I got 3 gift cards for Christmas 2013 from 3 different family members. There were already problems with receiving one of the gift cards to my email from the beginning, and customer care at Victoria's Secret was aware of this, as one of my family members had talked to customer service already. When I bought my goods online I activated my 3 gift cards and it said that I had to pay additional 3 USD for my purchase, so I did this. It clearly stated that I used my 3 gift cards to pay and only withdrawn 3 USD from my bank account.

Around Christmas time, I called to place a purchase for a new winter jacket. The woman on the phone told me I could get an additional discount if I opened a Victoria's Secret store card, so I agreed. She asked me on the phone if I wanted to use the new store card to make the purchase and I said no, because I knew store cards have higher interest rates and I wanted to pay directly from my bank account. I gave her my debit card number. I was shopping for the holidays and the jacket was rather inexpensive (it was clearance) so I thought the money had come out of my checking account (I actually thought I had seen the charge on my bank statement, but I guess I was mistaken and didn't think twice.)

I am truly disappointed with Victoria Secret. I placed the order at 12/28/2013. The estimate shipment should be arrived at end of Jan 2014, and today is already 2/7/2014, this order never arrived. I paid US 56.99 for shipping cost, but I don't even get a tracking number for my shipment. This is totally unacceptable. I brought a lot of things from VS, usually costed me US 30 for shipping by FedEx or DHL, and usually traceable. The longest shipment took me around 10 days to arrive HK. For VS services, I paid higher price for shipping and I do not know which forwarder they are using and VS never able to provide me any tracking record. I waited for over a month, even ship by Sea a month should have arrived. How I know if they truly shipped out the products if they can't prove it at all? I will never order from VS ever again.

As someone who shops at VS, semi annual is their busiest time of year and the place is swarmed with people who need customer service. So, when you called and wanted an associate to go through the multiple bins of bras to find a bra for you (that she can not put on hold because sale items can not be put on the side), then of course she is going to say no. Get your lazy ** to the store if you want to find a bra. The associates are meant to help the people in the store, not do the shopping over the phone for you. Ridiculous customers!

NEVER SHOP AT VICTORIA'S SECRET. Listen to this. I work for Bath and Body Works and since the stores are connected, employees get 30% off at Victoria's Secret and La Senza. So I'm at Victoria's Secret and I am at the front cash desk ready to pay for my items and I mention that I work at Bath and Body Works. I gave them my "Limited Brands" discount paper and they said: "Sorry but according to this, you are only hired seasonally." I told her "My manager kept me on with BBW, I can show you proof with my TD Bank app that shows that I receive BBW pay checks within the last week."

For those of you who are trying to return underwear, including BR who is trying to return USED PANTIES, what planet have you been living on all these years? Everyone knows underwear is final sale, and everyone knows that with any clothing store, you don't return worn stuff without tags on it. That is basically universal worldwide policy. And not only that, but when you say that the staff threatened to call mall security, it pretty much invalidates your entire review by assuring all of us that you are a complete batsh-crazy nutbar who causes a scene in stores and cannot behave in public.

Although VS is obviously overpriced, I have always been a regular customer at the Logan Valley mall in Altoona, PA. Well I can tell you I won't be visiting there again after my most recent experience. I purchased a nightgown for my mom as a Christmas present via the internet. When I got it, it just wasn't what I had expected. I went the next day to exchange it for a pyjama set of the same price. (52.00$) I went to the register and the transaction wouldn't go through.

I called to see the cost of the bras. The lady responded that they were on sale. I asked, "Can you please do a stock check for me?" The sales associate responded, "No! I can not do a can check on sale bras". I responded, "Are you sure? The store in San Diego and Rancho Cucamonga does checks for me all the time." She responds, "No, I can’t." Then I replied, "Can I get your name please?" and can you believe she tells me "No, I don't have to give you my name."

A very disappointed and disgusted online shop experience - I will never ever ever use their online shop again!!! Do NOT purchase anything from Victoria Secret website if you live outside of the US!!! I live in the UK and purchased some items from their website. After a few days I have received an email from their E partner shop and asked me to pay for a ridiculous amount of import duty. This import duty was NEVER mentioned when I made the payment online and over the phone (also bear in mind that we have VS shops in the UK). According to the English import law, I do NOT need to pay for any import tax when an online purchase is below £135. I will only need to pay for 20% VAT which would be waived if the VAT amount is below £7. Surprisingly, VS has decided to charge me £12.72 with an $38 order.

I order over $580 on a gift for my friend. When I placed the order on the "ship to" box, I entered my friend's name and on the "billing info", I used mine. Why not? Anyone can buy a gift and have it sent to a friend. Less than a month after the order was placed, I was getting VS Magazines. They had used the credit card information "mine" ... to sent magazines to my address!!! So I contact them right away and plead to please do not sent any more magazines because I have a Protection order Appointed by the Court, and why they were using my private info with out my consent. I never request any magazines nor anything delivered to me, and they were putting my life in danger.

We paid $10 for expedited shipping to Puerto Rico... We always triple check shipping policy and the carrier used. Victoria's Secret site stated USPS delivery. Today, we got a call from UPS, stating that the package couldn't be delivered to the address. UPS said, "Don't worry, for $5 you can change the address" :-), but Victoria's Secret has to call and authorize the transaction. We called VS, first thing they said as we don't use UPS... Then..."Oh it was shipped to PR, that's why we used UPS". We asked, like we have done many times, this happens a lot. Can you please reroute our package to our UPS friendly address? "No, No! we don't do that". I asked to speak to a supervisor, I was denied that request and put on hold. Long story short VS would not change the address! All they needed to do was call UPS.... Sad day.

My daughter and I went shopping on Thanksgiving night. We were in Victoria's Secrets and when she was about to use the legging was surprised coz it wasn't in the shopping bag. Had called the VS and the manager was very nice too, told me to come to the store for store credit. My daughter was a bit disappointed about the item since it was on sale. But overall, VS upheld their reputation. We always love shopping the store.

I was returning an unworn unopened bag of underwear brought home. I was told by the clerk that the amount of my return would not be credited to my account for 2 to 3 days yet the instant I returned the item it was credited to my account. This close to the holidays, I was hoping that my shopping experience would be filled with the typical consumer society "happy joyous and shopping" experience. Instead, the clerk was a sadist. She also took the item to her manager, hiding the price tag in one hand and grasping the underwear with the other to ask if she should go ahead and proceed.

I purchased five Victoria's Secret lace bikini panties for $26 with cash late November 2013. The lace panties did not provide the comfort I was looking for, so I decided to return them all to the store along with two new cotton hip hugger panties. The store I purchased them and brought them back is located at the Summit Sierra Mall in Reno, Nevada. The person who assisted me asked the reason I wanted to return and I explained it to her. She asked if I had kept the receipt, I said no; she then asked whether I paid with a credit card, I told her I paid with cash. She looked at me and said that in that case, the panties could not be returned due to the following reasons: first, the labels were cut; second, there was no receipt and she could not look it up in the system since I paid cash.

I went to VS in Dickson City, PA. I had a coupon for "Buy 2 bras except Pink bras and get a free blanket". The coupon said ANY bra EXCEPT Pink. When I was choosing the bras, I asked the sales clerk if I would be eligible for the free blanket. She checked with her manager and said "yes". I purchased the 2 bras. After I left the store, I check my bag and saw the blanket wasn't in my bag. I went back in the store and spoke to the cashier that checked me out. She said I wasn't able to get the free blanket because I didn't purchase full priced bras. She said, "The company wants you to buy full priced bras to get the blanket."

I'm very disappointed when I bought new set of fragrance from VS and find that the body wash from the set have something spoil on the appearance then I decide to change with new one. My boyfriend went there and change as fast as he could. The sales woman that attend us was so kind and change with new one. She and my boyfriend check but did not realize that miniature perfume was empty because they thought it was full (maybe). The next day, I went back to VS and show them what happened. They called the manager. After a few minutes, they told me that I could not change with other because they don't have miniature to change. Some more, I have the proof that show the box got some different color in that area. I'm so unhappy with the product packaging. Such a waste. :(

Every year I buy the Dreamer Flannel Pajamas from Victoria's Secret and I basically live in them. However, every year the quality goes down and the fabric is thinner and thinner. This year I bought a few sets of flannel pajamas and the fabric is so thin that they are essentially only useful for wearing them in a heat wave. I can compare the fabric to pajamas of season's past and it's quite obvious that the material is thinner and cheaper, and the quality of the stitching is sub-par to previous years. How disappointing that the quality has gone downhill so much. I want fluffy flannel pajamas and ended up with pajamas that are thinner and cheaper than a summer blouse and the silver striping of one pair is already coming off after only one wash. They definitely are not worth $49.50 and I'll be looking to shop elsewhere in the future.

Me and my daughters were at the Victoria's Secret in Gurnee Mill mall, and my daughter was falsely accused of stealing. The store security from Victoria Secret caught up with us in...... and said to my daughter that the assistant manager saw her take something. The next thing we knew there were 5 to 6 more store security personnel surrounding us and my daughter like we were criminals.

I bought 3 of the same bras, different colors. I have only had them two months. One of the them has already lost the underwire. It's not even the one I wear that often. I wash them all the same, and hang dry. They told me to bring it back, and only gave me a 15-dollar credit. I paid $50 something for it and it's still pretty much brand new. Probably only wore it like 5 times. I also bought some black yoga pants. After I washed them the first time, they already look old. I have a pair I bought from Target that I've had for a year and they still look new for 30 dollars less.

So upset and disappointed!!! My husband bought a pair of pink pants that I really wanted. He hid them from me until our anniversary to give them to me. Great pants, I love them. I wore them, which now means they need to be washed. I followed the directions for care as I really wanted to keep the quality. Although I followed the directions exactly, the pants shrunk!!! As much as my husband paid for these pants disgust me that I just received them and can NO LONGER WEAR THEM!!!! Word of advice, don't buy clothes from Victoria Secret!!!

My daughter received an order and one of the items received was incorrect. She ordered correctly and Victoria Secret have now confirmed that she ordered the correct garment and are going to send the correct item. They have also said that they will credit $5 to her card towards the shipping of the incorrect item. The shipping will cost more than this. They have stated that if they do not receive the returned item within 30 days, her credit card will be charged. I do not believe that they have the authoirty to do this and besides I do not believe that we are responsible for paying for the shipping on an item which they sent out incorrectly. Please advise. Thanks.

I had a horrible experience shopping at The Lehigh Valley Mall in PA. The Store Manager, **, accused me of fraudulent activities because I had several free panty coupons. I feel it's my business where I acquire the coupons from. I have been to the store twice last week to redeem the panties. I felt is she really bugging over a $10.50 free panty. She threatened me not to come into her store again because she will not honor my coupons. Who does that? I was embarrassed in front of my children and customers from her slander against me.

I was sent a coupon for $20 off any bra over $39.99 for Victoria's Secret. After holding onto it for 2 weeks and talking it over with my husband, I went in and found my perfect bra. It was $52 I believe, so I figured $32 was a great price for a great product. The employee who rang me up hand-entered the discount instead of scanning it for some reason. She gave me 20 percent off instead of $20, which I didn't realize until I got to my car. I went back inside and she completely denied that my coupon was for a $ amount. She was very condescending and told me that those cards never have a $ amount, only a percentage off. She said "I can pull it out and show you," thinking I wouldn't take her up on it.

I placed an online order with Victoria's Secret website. Order #** under my email but my friend, living in Vietnam, is the person who received the confirmation from Victoria's Secret. I called them to complain but they do not explain why it happened and the shipping information still go to my friend's email... Victoria's Secret do not protect my information and their system sucks! I already close my VS credit and do not want to have any business with them at all.

I went to a Victoria's Secret store last month to exchange a product I purchased on my VISA credit card (NOT my Angel card). The salesperson asked for my ID and processed the transaction. Two days later, I received a billing statement for 2 charges of the same product I used my personal credit card for. I went to the store with my receipt and the statement. They couldn't figure out what happened. They asked me to send a copy of the receipt with a letter to the dispute/claim department. I sent it via regular mail because I do not intend to spend more money on a mistake that I didn't make. A week later, I received a letter saying my dispute had been declined because they didn't receive the letter. I called, telling them I sent it via regular mail but that I can email or fax it if they want. They said no, that they would check to see if the letter arrived and would give me a call back in 48 hours. They said it takes about 6 weeks to process dispute claims, but then I wonder why they declined mine by the 2nd week?

I have been a long time wearer of the VS line of Cotton Lingerie. We are talking years. They were the only panties that fit well, lasted, and looked nice under clothing. Lately, every time I place an order, I notice the fabric quality, stitching, and longevity are poor at best. The panties and bras used to last me several years. My most recent order of panties are scratchy, thin, and uncomfortable. I hoped after a washing they would soften up, but as soon as they came out of the dryer, they seemed even worse, and now, even washing on cold, have shrunken up to a size that would fit a newborn baby.