Victoria's Secret Reviews

I had a lost package from Victoria's Secret. It totaled $478. I had it sent to my boyfriend’s parent’s house since I would be at work all day. So I had it sent to him. Well, the order was misplaced by FedEx so it never arrived. I called Victoria’s Secret to let them know. They gave me the runaround for 3 days that I would get a refund. Then I call on the 4th day, to find out I wasn’t going to receive a refund. They then said I need to speak to Eve **. Eve ** then said they would not refund me until I filed a police report for other orders that didn’t belong to me that were reported lost almost 2 years ago. I told her I didn’t know which ones she was talking about because I had always received the orders I had recently placed. She then said I needed to file a police report for those orders. I asked her to give me more info on those orders that were sent to my billing address. Eve said she couldn’t because they were not in my name.

It's shocking to me how some of these companies are being left behind in terms of technology and customer service. I asked to cancel an item from an order because I saw it in person and the item represented online looks so much better than the item in person. They couldn't do it. I was willing to receive the remainder of my order or cancel the whole thing. It didn't ship for TWO DAYS after my inquiry. Honestly these companies need to get up to speed or something, because in this day and age this is an unacceptable level of service.

The plastic Clasp on the front of the bra broke. Took it back to the store and all they said was, "Oh well time to buy a new one." I told her that yes I bought it last summer but it was almost brand new. She did not seem to care. Now have to take it to a seamstress to fix it. :(

I have not received a statement from VS, as I charge at the store to get the points then pay cash. Well, store in Deer Park, IL took my payment and "forgot" to give me the receipt. Due to a sudden death in the family, I totally dismissed this. Now it is May and my account is in credit and collections. They show NO payment of the cash and will not even try and help me track what might have happened. THEFT. That's what happened. Who took my payment of cash that day??? No worries, my credit rating is over the top, this will not tarnish. Again, I tried to resolve this with no help or assistance from anyone at VS. They just said, "Too bad, can't help." DO NOT SHOP THERE.

All the girls that work in Victoria's Secret at the Rockaway night mall are very rude. I went there and was asking questions about their products. I asked 3 girls about different things and each one was very snobby. I didn’t even want to ask anything by mean girl # 3 so I went to check out and the girl at the desk ringing up my items was also very rude. I asked about the free gift and she chuckled and laughed as she got it for me... I said ty and she didn’t say anything. It was just a bad part of my shopping being in there.

I went to the store at Mohegan Sun. I always wore the wrong bra sizes and stopped wearing them. On top of that I can't wear back closes and got sensitivity problems, ended up being measured wrong and still ended up with a bra that looked ugly on me and didn't support me which made me so uncomfortable. But this store got me fitted right, made me feel sexy again, comfortable, good support. What can I say I love the bras. They don't itch or hurt me and fit great.

About 3 months ago I went to one of Victoria's Secret by my house and one of the girls discriminated me because of my looks. I am Hispanic, I was tired that day so I looked tired. My hair essentially done, I didn’t have make up on so she probably thought that I was going to steal or I didn’t have any money but she made me feel discriminated and it feels bad to a point that I don’t even go to that store anymore now. I go to another mall further because I don’t feel comfortable going to that store.

Went into the store. Made payment. About a few days later I didn't see it in my account. Went into the store. Show them my receipt and even got loss prevention involved. They say they see us in the camera doing the payment but somehow our transaction just disappear from their systems. Not once they try to contact us or look into the camera or anything to see why they were over $574. And they would have to call corporate office to get it approve again. Went into the store again to do the transaction. They say it will clear in 24 hr. Still nothing. Corporate office call me and offer me $150 gift card for the mistake they did and how they treated us in the store. Really $150 isn't going to change anything. Definitely not going there anymore and is happen to close my card with them. Wonder how many transaction just disappear out of their system and no one follow through with this issue.

After waiting for my coupons to activate, carefully shopping and entering coupon codes and paying over $100, VS decided to delete my order. Like, literally just decided to discard it. I was getting a free tote and free shipping, due to coupons - they must have run out or something. Either way, they claim that the order never existed. They took my money, but say that the order wasn't placed. Promise to refund my money in 3 - 5 days. NEVER AGAIN. This is why I don't shop at chains.

Bought lots of items to try and find best fit bikini and returned the ones I didn't want. Followed return instructions carefully and correctly and no refund and no answer to any of my emails. This is fraud - so buyer beware.

I give Victoria Secret products 5 stars BUT their credit card 1 star. They make it as hard as they can to pay your bill so they can charge fees. I have always paid on time and paid substantially more than the min payment so my pay, my payment record is clean. I have had many problems with trying to use their automotive system throughout the years. This last issue was the final straw that broke the camel’s back. I paid using the only checking account I have had in 25 year and completed the transaction writing down the confirmation number. Next statement shows my payment returned along with a $25 fee and $9.95 interest fee. I called to see out why. For some reason their computer system had changed one number and my checking account number could not be found. It took 1 hour to work it out - the payment was processed - the fees taken off.

I cancelled my card because I only applied for it because of pressure from the salesman and I paid it off and didn't want the temptation of charging in it again. Then they sent me this thirty dollars off and said I can't use it because I cancelled my account. I didn't have to use a credit card to be able to use it. Then all they care about is getting you to spend as much money as possible. I mean the sales people were helpful but it took me forever to find one who actually knew what she was taking about.

It is extremely frustrating when VS or PINK discontinues a fragrance without warning, especially because they assume you will love their new ones. They did this several years ago with Fruity and Bright and are now messing with Fresh and Clean. A few months ago they were having one of their buy 2 get one free so I did. I purchased several body mists and body lotion. I literally bathe in it so it's not like it sits on my shelf for months. I opened my last bottle and there was a totally different fragrance in the bottle although it was marked Clean and Fresh.

Apparently Victoria Secret sent my package to another person, they said it was delivered, but not me, the unbelievable part is when I sign into my account it indicates I have NO orders at all, but they took the money from my bank account, and I don't have my stuff but they said it was delivered, but the proof of delivered don't indicates either my name or address. And I am tired of spent my day chatting, sending emails and screenshots to a company who don't really care if they solve or not the problem. I feel scammed!

Well the store in the town I live in stinks from their customer service to the selection. And mostly their customer service. So instead I decided to shop online. Initially I used the free shipping on purchases over $50. But during checkout I decided I wanted the items sooner than later so I opted to pay for 3 day shipping. Here I am on day 6 with no package arriving yet. And the lady from live chat was no more friendly than the associates in the store here. I can buy underwear and bras from Walmart and still be sexy for a quarter the price. And that’s what I intend to do from now on.

I recently purchased a Victoria Secret bra online, thinking I could take advantage of a sale. Well, the bra arrived and had an odor to it, similar to a chemical adhesive smell. Although I laundered the bra, the smell was still apparent. I have been a long term Victoria Secrets bra purchaser at the "brick & mortar" locations, however, I am simply appalled by the smell and the quality. It is not safe to purchase Victoria Secret garments online. It gives the impression of poor quality, design and counterfeit production, which is not up to the normal Victoria Secret standard. Such poor quality and putrid smells, leads me to believe that the garments are being manufactured aboard. SHAME ON YOU VICTORIA SECRET!!!

Growing up with VS creates loyalty to certain products. I'm so upset how so many things become discontinued without warning. Women have a signature perfume they love all their lives. Why would you discontinue your best fragrance but yet keep the worst stinky ones? Divine was best ever. Strawberries and champagne best ever. Gone gone with no warning. You blow up email through with promotional bullcrap but you can't warn what's being taken away so fans can stockpile? What kind of customer loyalty is that. Then an entire clothing line disappears. There goes pretty dresses. I do like the Pink line but clearly those are made for young skinny girls. Then you drop the entire makeup line after I was attached to 2 eyeshadow. Wth is going on. Horrible and depressing.

On December 19, 2017, I purchased two gift card for 70.00 each at the VS in Escondido, CA. I placed each gift card in Christmas cards and I gave them to my nieces on December 25th. A few days later my nieces tried to redeem these cards and the cards had zero balances. My receipt shows that the transaction at the VS store correctly added the 70.00 to each card; however, the cards were redeemed on December 21st at a VS store in Ontario, CA - 82 miles from my house.

The customer service was horrible at best. They don’t care about what happening to you at all. I’m sure they will always try to find a way to get money out of your pocket. Getting a Angel card was a big mistake that I could ever done to myself. I got a payment overdue because of some idiot over VS said they sent an billing statement way before the due date, guess what? The statement came 15 days after the assessment fee got applied including interest. I called to get help of this particular situation only found out that they can’t do anything about that and the representative has no responsibility and ability to this problem at all.

In April of 2017 I received a bill from a purchase I made on my Angels Rewards card. At that time I was told I also owed late fees. This was resolved and the late fees were removed Or so I thought. On February 7, 2018 I received 6 calls from An unknown caller. At 8 am on February 8th another call came through and I answered. It was a collection agency saying that I owed $86.28 from February 2017. I never received any bills or notifications regarding any money owed. I refused to pay and I called Victoria's Secret which put me through to Comenity Bank who handles their credit branch of the VSAngel card. I was told that although my bill was paid in full a year ago and paid through their customer service, I had paid after the due date so finance charges occurred.

Dr. Victoria Secret, don’t ever send trashy mail to my house ever again! I do not appreciate what I received Thursday from you. I have young children that do not need to see half naked women hanging on each other. I thought you were better than this but I guess you are right up there with other trashy companies.

I called to check my balance on my credit card so I can pay them off in time (hadn't seen my statement recently) and lo and behold, my limit has been lowered without my permission. I talked to the rep. She says it's an automatic thing for the company to go in and check frequently. I got upset yet remained calmed and told her they have no right to do that. It goes against my score every time they do that. And they do NOT have my permission. She said again it's an automatic thing in the system. No. I said, "No." I'm trying to raise my score, not lower it because of underhanded companies like you. So no. I'm not satisfied and they should be sued. It's also in a record like with me saying "you do not have permission to check my score."

I recently went into Victoria's Secret to purchase some bras. Having a bit of extra money I figured I would indulge and get myself some nice bras. BAD idea! I purchased 4 bras, all underwire bras in different styles. On every single bra the underwire is FAR too long and extends upward closer to my armpit area than any other brand of bras I own. I spent over $100 on bras and can't wear any of them without getting a sore from the outer edge of the underwire. I'd also like to note that I was measured by the Victoria's Secret staff members and purchased the suggested size. So it can't be the fact that I simply purchased the wrong size bra??? Get it together guys! You're supposed to be quality, not just a regretful purchase! I have attached photos of a black bra from Victoria's Secret and a white bra of another brand (that is VERY comfortable) on top of it to show the difference in wire length.

I placed my order on Nov 24 2017, with free 2 day shipping. I received a package on Dec 01, missing one bra. I actually did not notice a missing bra until I received an email on Dec 23, saying the missing bra is back ordered, and is expected to arrive on Jan 04 2018. Ok, fine, I wait. Today is Jan 04, and there's no update about the shipping on this order. The customer service told me that I cannot cancel this order until Jan 10. I don't know what to say. These were meant to be Christmas present. I've been doing online shopping for almost everything. But this is the only one I've encountered that takes more than one month to ship.

The customer service is terrible! Nobody helps me at all. But when I check out I have to give a name as to who was helping me. If I don't give a name they stand there looking at me and throw names out. Lol! Not happy AT all!!

The first order I placed was at a in store Dec. 13th. They said I would receive the items Dec. 20th. Then Dec. 20th passed and I didn't receive the items, I called call center. They advised that the items are on backorder and won't receive till Jan. 4th but this was for Christmas presents! Placed 2nd order with the call center. They advised shipment would be received Dec. 23rd before Christmas since it was next day shipment. Worried called early Dec. 23rd to the call center. They advised shipment will not be received on the 23rd but till Dec. 26th.

This is the fifth time I've ordered items from Victoria's Secret that appear as in stock when I place my order only to be backrdered. This was supposed to be a Christmas gift but the item will not arrive until January 4th. This will definitely be the last time this company gets a fine from me. As much as I love their products I hate their continued dishonesty.

I order gifts for Christmas online. I received 2 days before Christmas and they are all terrible quality. Nothing came with tags on them so they don’t look new. One shirt had a huge black mark on it. For what they charge the quality is awful!!

EXTREMELY BAD customer service! I have ordered 2-3 weeks ago three items from a special they were running. I wanted to have the sports bra for a while now and because they were running a special I decided to buy a set (as I have never bought myself a matching set). First, the order didnt came through but it was deducted from my PayPal account. Later I tried it again and it did came through and I was refunded for the other order. After some days (on the 13th of December) I received a message saying my order was being processed and that I would receive an email when my package is ready. On the 18th I still didn't receive an email.

I was a Victoria's Secret credit card holder for over a year. I always paid cash in store or debit card from my checking online. Just a couple weeks ago I decided to use the card from them. I was supposed to get a reward for how many points I had accumulated. When I messaged them to ask about my reward they sent me a message back claiming they had to cancel my card because they ran my credit again. I guess the 10.00 reward card that I assume I'm not getting now was worth them losing a loyal customer. I will not be buying from them in the future. The one star is only because I had to choose one.

Victoria's Secret was offering a coupon for Free 2-Day Shipping On $125 or more, however, even when I had already spent 135.00 between a gift card and apparel, the coupon was not honored in my cart. I received the following, this offer was not applied because you did not meet the purchase requirements. Also, no online chat available, needless to say, they will not be getting my business for Christmas!

It is a circus every time I call for help. The coupons given are never right or spelled right and so they are not redeemable. The customer service representatives are rude once you wait over an hour to talk to someone. I could only imagine if they were organized how much money they'd make if customer service wasn't such a hassle. The stores are always crowded with long lines, pushy customers, and sizes all mixed up. So I try to order online but I don’t have the time to wait two hours.

Nov 24th 2017 placed my order, today is Dec 12th 2017!! I have called numerous times to try and find my order and each time I call they say it will be arriving that day, (I called 4 times). Yesterday Dec 11th 2017 I call and asked to speak to a supervisor but the employee would not connect me and decided to hang up after I said if I don't receive my order by tonight then I will cancel my order. I called today and decided to cancel my order. Once again they hung up on me. They need to re-train their employees and teach them what customer service is and possibly learn themselves! I like many other people will no longer order from them!

I love shopping at Victoria's Secret, and I've been an Angel cardholder for over ten years. They continue to make shopping fun with their constant promotions, as well as free gifts, coupons, rewards and discounts! I especially love shopping online, as there are almost no other websites that will let you enter more than one offer Code like VS does! VS is smart, and continues to be a sought after brand, so much so that even used items can have good resale value, so it's worth the investment!

Ordered a what I thought to be "great deals" from Victoria's Secret, turns out that it was all in USD even though I was on Victorias Secrets dot CA (Canadian website). When I checked my balance on my credit card I was shocked that I went WAY over my budget. Called VS right away to cancel the order and do it over but with less items. It was under an hour that I made the order so I thought it wouldn't be an issue. She checked my order and said that it had already been invoiced and I (or she) could no longer change or cancel anything. She (her name was Emily) said I would have to wait until the pkg arrives, 16 days from now, then return it by mail.

When I got home I open my item was purchased I find out the cashier didn’t put the free panty I got from purchase. I call the store they told me to bring back all the items for what they have the camera when I have the receipt. Anyway they make me upset I will return what I purchased!

I placed a Order for my daughter's birthday. I created an account on my name. My wife has a Large credit card Victoria's Secret. I happen to order the wrong sizes. I contacted customer service to asked if they could changed the sizes for me. Customer service could not do it. I checked my package and still had not left the warehouse. He could had contact the warehouse and had them exchanged the sizes. He said I will have to wait for the items to arrive first them return them. I never heard that or had this experience with any other company. I requested a Supervisor or manager and waited over 20 minutes and be told he will call back or to call him back.

I'm a customer from the UK AND I wanted to order some underwear online however VS don't have a click and collection option therefore I have to pay for delivery and it's not optional. So far not ideal but nothing out of the ordinary. It's estimated 3 days delivery, however after 5 business days and a weekend of waiting and not receiving a paid delivery which is twice the price of the items I've got, they come back to me and say they'll resend however they no longer have few of the items (which will be credit back to me) but I'm very disappointed. I waited patiently, then I agreed to a redelivery and I don't get my full order!? I would probably buy from store but never order online again from VS.

I purchased 8 sports bras from Victoria's Secret last year and 4 of the 8 are now non usable. The zippers broke! The wired bras seems dig into the side of your breast and leave a mark on them. I contacted customer service but they there is nothing they can do about it because I didn't keep up with my receipt (who keeps receipts for bras?). Never again will I buy from them again. And the cost of my sports bras are $53.00 each! Never again will you get my business Victoria's Secret.

Receive the email for the PINK Collegiate Collection stating 50% off on select schools only. Click on shop your school and the ad came up "50% off entire PINK Collegiate Collection purchase". I scrolled down and did not find the university that I wanted to purchase. I call the 800 number customer service and spoke with the rep and she said it was only the schools listed below on the page. She stated that the front page said it was select schools only. I agree with that but when I start shopping it said 50% off entire PINK Collegiate Collection purchase on the page at the very top of the page. I explained this is very misleading and to me it's false advertisement so I did not get my purchase and was not satisfied. And I was told that you were only entitled to purchase one item at 50% off per customer.

I'm so disappointed in the quality of Victoria’s Secret (Pink) clothing here lately... I have several clothing items I purchased years ago from them that is still in decent shape today, however, things that I've purchased in the last couple months totally falls apart! I have numerous pairs of the yoga pants and they have holes after wearing them like twice, and then a bra that fell apart in no time despite following care instructions to a T. This is ridiculous for items that cost $50 and $60+ dollars, and customer service could care less!

VS employees are rude and unprofessional. Went to VS at the Trumbull CT Mall. They didn't have my size so they ordered items for me. Shipping took 2 weeks, and upon arrival, it was not what I ordered. Brought them back to the Trumbull store, hoping that by now they'd have the items I wanted. They didn't. The store employee went online to re-order for me and she called their customer service dept. I told them I needed the items this week. They told me that I could have them that quickly, but I'd have to pay for expedited shipping. VS made the mistake on my order and now tell me, nastily, that I'd have to pay to get them shipped to me this week. The store employees and phone rep were RUDE and didn't care if I canceled my order, which I did. This is the worst customer service I've ever experienced! VS needs to send their employees to customer-service training before they lose all their customers.

My daughters and I shop there all the time. I spent over $200 every time. Apparently it don't matter how many time and how much you spend at this store. Their customer service on the phone will treat you different if you not an Angel Card Holder like myself however just wanted to give me 20% off and a disappointment letter for an issue I had. I told her “no thank you. I don't need your 20% off. I just wanted the issue addressed.” I will longer be shopping at any of your locations.

I placed an order with VS online (over $200), and shortly after making payment I did a double take on the size I had ordered, and realized I had asked for the incorrect size. I immediately contacted VS to let them know that this had happened, and that I needed to change the size. This was all done late at night Australia time, (3am US time) so there was no response from VS (understandably) until the next day.

My daughter and I went to the Victoria's Secret at EastChase in Montgomery AL. The salesperson was extremely rude to us as we tried to purchase a couple of bras. She even got an attitude and snapped at us while we were at the register. This caused my daughter to change her mind about purchasing anything from the store.

I've had this card since Dec 2016. I never used it, and it's because of this I was told that if I didn't purchase anything soon they'd cancel the card. So cool, I purchase lingerie, $78. I pay it down to $25 the next week. I call back in to make a payment where I'm told it isn't due until June, "don't worry about it." So cool. I make another purchase in June. I get a call July 20th saying I'm late, "can I make a payment." I'm thinking "well, I was just told I wasn't late," so after explaining this my late fees are waived and I pay my balance in full.

I waited on line for at least ten minutes while sales associate was taking care of customer return. As I patiently waited to make my purchase with my 19 month old in my arms another sales associate walked up to cash register. Ignored me waiting and took the customer she was helping on floor. Now I have shopped in Victoria’s Secret many times over the years and know that this is now how their system works. When you are ready to make a purchase you wait on line till it is your turn. Highly disappointed. Just as I was waiting so should have this other customer.

About 6 months ago I purchased two Bombshell Push Up Bras online purchase because this is another problem with Victoria Secret. They don't carry larger sizes in store. The quality of this Bombshell Push Up Bra has greatly deteriorated. Its quality has gone much lower and I have been having multiple rude in store employees encounters over the years. I'm very disappointed. They have given me a few small dollar amount e gift cards every now and then but when I am perm disabled, walk into a establishment, tell the manager I had surgery and asked if they had a disabled customer line to wait in as I was in tremendous pain and couldn't wait in a long line comfortably, the answer "no you have wait behind everyone else". Everyone else meaning the 25 people in front of me.

This is the only card or bank I know of who will charge their customers two different late fees totaling to an extra $50 a month. If you do not pay on time by 8pm eastern time. I live on the West Coast and this is so inconvenient and such a rip-off. Two different late fees?? How about is that legal?

I placed an order in April which was a semi-big order. However I was missing this cotton candy strappy bra, which was what I really wanted. However this item wasn't in the bag. It was also during a promotion where you were suppose to get a 20 dollar gift card or something for spending 40 dollars. I spent well over 40 dollars. My total was around 200 dollars. This was the deal where you get a sports bra for 20 dollars and the leggings were 35 dollars. I got charged for the cotton candy bra, which was not in my packet when I received it...neither was the gift card.

Let me just start off saying this is the worse department of Victoria's Secret. I have called them 10x in the last 2 days to resolve why my gift card was being used in another state. On my last call I requested a supervisor after being hung up on 3x by the same rep. And the supervisor was even worse the representative, he was really slow didn't understand a word I was saying and he had a strong accent that was so irritating. I was in the phone with this man for 1 hour giving him my information because he kept getting it wrong! I finally just hung up on him after cursing this man out because he pissed me off so much I never been so irritated in my life speaking to someone.

I really like Victoria's Secret but the website is a JOKE. It's slow, and their phone app is even worse. I would think they are large enough to look into their infrastructure. Makes them look extremely unprofessional when it takes an hour to order some bras. I won't order online again.

I was at the Melbourne Airport store (T4 terminal). I had the most horrible customer service experience that I have ever had. The young lady was sooo rude and incredibly hostile for someone that I only said hello to. She handed me my product without putting it in a bag and became even ruder when I dared ask for one. YOU WILL NEVER HAVE MY SERVICE AGAIN. SO DISAPPOINTED.

I recommend never ordering from Victoria's Secret. They are racist and say they do not make their clothes for ** women. I had a problem with an order I place, on different occasions, causing me to have to request a refund for never receiving the items. They are racist and the rep said "oh you live in Baltimore City, MD that's why you're not getting the packages." I said, "I don't understand." She said, "That is the ghetto and Victoria's don't want to do business with the ghetto." I asked for a manager and she asked me to email my police report and case number. That's all she could do. Something had to be done about this, it's totally unacceptable behavior. I will never order or buy anything from Victoria's Secret.

In August 2014 I went to Victoria's Secret and purchased 4 bras. I had the cash to pay for them. When the cashier rang me up, she said it was going on my card. I told her I didn't have a card and wanted to pay cash. She said they had my information in the system from the old card I had that had expired and didn't want cash payment. I again tried to pay in full for my purchase but the cashier wouldn't take the money. A month later I lost my job. When I got the bill I again went in store to try to pay it and again the cashier wouldn't accept payment.

Just read some reviews behind and I am totally agree with other saying. I've got a credit card in Victoria's Secret store and they informed me wrong about how the card works; so cause of that I didn't make a payment for a month and didn't know I've got charged the late fee (cause Victoria's Secret assistant told me there's no fees at all in this card). Next month I've got a phone call from Comenity Bank; the representative told me that I need to make a payment which I did (was like 2nd day of the month) and I asked him if there no late fees. He said that I will not be charged. When I checked my account I was shocked I was charged for late fee twice!! Even though the bank assistant told me different. After several mails from $60 fees they returned me $17 which is doesn't make any sense! Worst customer service experience ever! Thanks.

Returned bras that I purchased 2 yrs ago. Spent 232.66. Also bought perfume the girl sized me and they were the wrong size could not get back to 16th. And chestnut because I have a problem with my legs I explained it on the phone and the girl said, "Ok it was fine." When I went to return them for an exchange I had the receipt tags were on them. Never worn. They told me I have to exchange bras for bras and only gave me a credit for 40,00 after spending all that money for 4 bras. Very bad experience with them today and the male behind the counter looked at me funny. Hey it was their merchandise and I had receipts. They should have given me at least half of what I paid I feel. Never going back there again. And I use to spend hundreds of dollars a time shopping there.

The smells are wonderful and just right, and so many different ones, and beautiful and colorful. The prices are very fair and have coupons, and are great gifts. Mostly are on stock and the customer servers are very sweet. All the ladies in our home really enjoy them also. The clothes fit nicely.

Hello I am trying to reach out to someone about this. Thought I was going to buy me some nice underwear and bra sets, only to find out that they stop at size 38 in bra size!!! So I ask the associate do they have my size which is 42 https. She said "oh YOU will have to order online". I felt so offended and discriminated because of my bra size. I called the headquarters and submitted a ticket of complaint because it's not fair that I can't walk in the store and buy bras like every other woman. I told them I am not custom made I am normal and it's not fair!!! I don't wanna have to order my stuff and wait for it and every other small breasted woman can walk in and get theirs right then! This is not fair and I would like to get this in the public's eye. I did call the headquarters of Victoria's Secret and she just wrote it down and kind of hurried me off the phone.

Every time I go shopping in Danbury Mall it seems like no one checks the items they stock. When I first started buying from them it was great then a few months ago I came home and realized that what I bought was not in good condition. It's like the sewing machines break down because the seams were not finished. I ordered an item from online and received it today and the bra seams are coming off. Needless to say I will not be ordering again. I paid over 50 dollars for this item and it looks as if Walmart made it. I'm very angry. I will be returning to the store and I expect them to order and replace for free overnight shipping for a new one.

Overall I would consider myself very satisfied with the Victoria’s Secret Bombshell Lift. The word “Bombshell” refers to push-up padding that adds a two cup lift, as opposed to the standard one cup lift. At this point in time, Victoria’s Secret offers the two cup lift in a variety of products. I own two of the standard bombshell everyday bras, one multiway bombshell bra, and two of the two cup lift swim tops.

I'm so frustrated! 2 months ago I put in an order online. I wanted to used an e gift card I was given for Christmas but apparently you can't use it in Aus. No worries, I was told to use my bank card and I would be reimbursed. I wasn't. 2 months later and I'm yet to be refunded, I've been charged twice and haven't even received my order (is was sent a completely different order). I've been constantly emailing VS and eshop who both tell me to contact each other and I'm getting nowhere.

Over the last few days I have been shopping at the VS store and Easton and Eastland mall (Columbus, Ohio) because they had had a wicket sale! With that said I have spent 400.00 or more in three days! So I went to the Eastland mall yesterday, still had my pajamas on just so I could get the last of the Dream lotions that were there along with some more Temptation. When I walked into the store I was greeted by a store clerk who asked me if I needed some help with anything in which I told her no. My cousin and I was just shopping around. She then said okay let me know if you need anything.

While paying for my purchase I was asked for my Social Security Number and I asked the lady why did she need my social and she told me that's how they register for the rewards and in January, 2017 I received a letter from Comenity Bank thanking me for my recent application for a Victoria's Secret credit card and they were unable to approve my application because of information on my credit report and listed reason why they declined my request, gave me my credit score and the most significant factors in determining my score and one was number of inquiries. I did not request a credit card. I feel like this is their way of signing people up for credit cards without their permission and thinking that if you get the card you will not complain.

When Victoria's Secret's online order systems crashed on Jan. 17, 2017 my PayPal payment funds were held against their merchant account but not attached to any order. Wanting to get the products and believing the VS person on the phone, I put the order through again when the systems came back online. I was told PayPal could reverse the funds hold. PayPal can't, the vendor, VS can only release the funds, if they don't claim the funds then after thirty days the money is returned to me. VS do not want to release the funds and keep saying the funds release after 5-7 days from PayPal. This is not true. Keeping funds after being notified of the error and not having a valid order is tantamount to theft. VS have the ability to release the held funds but are not doing so. VS is entirely responsible as the systems error was theirs.

I recently made a purchase due to a promotion. Despite a correct address, my order was not delivered by USPS. I emailed upon first notification of delay, which predicted an additional week. When I contacted VS a second time to communicate the delayed shipment, I learned my order had been cancelled, my money would be returned within 5-7 business days. What a surprise. No response to my first inquiry, no help in replacing the order, no honoring of the promotion, no notification of cancellation. What a waste of time placing that order in the first place, and what poor demonstration of the apologies I received. Apologies mean nothing without a solution - the only solution I was expecting was assistance reordering and honoring the promotion made available date of original purchase.

I've been using Victoria's Secret for a 5 years. On this sales I were trying to make a gift to my friend. Victoria Secret denied my order because my billing address is different from my shipping address! So why do you have shipping address at all? I spend a lot of my time for ordering and trying to deal with Victoria Secrets customers care but they are not care at all! At all - they are not interested in you as a customer. Everything that they recommend is to ship order to my billing address and then to send it by myself. Idiots! And more on this - they offer me free shipping but charge me $60 for this "free shipping"! Worst shopping experiences ever!

I have purchased several of the Very Sexy push up bras, both in store and online. A couple of times straps have broken but my biggest complaint is the fluid/gel that is inside the bra leaking. It took me a while to figure out that this was happening. But many, many, many of my shirts have been completely ruined by this.

I have been a loyal customer of VS for at least 20 years. This year a package was mailed on the 28th of December and tracking stopped on the 29th saying it has been transferred to delivering agent. On January 4th I called to inquire about the package and was told that it was obviously lost and was supposed be delivered by January 2nd so a new package would be shipped overnight for my inconvenience.

The Wellington Green Mall Victoria's Secret Store there is not giving employees break or Lunches in a timely manner and many go 6-7 hours without a bathroom break... When asked for breaks after well over 5 hours they are told to wait. I saw a young high school girl about to fall out during the holidays shopping and ask a manager why she's not giving a break after a certain amount of working hours and I was told that she needs to wait. This was after 5 hours with no breaks for the bathroom or anything.

Both online and in store, I am always impressed with VS. The associates in store are very helpful and friendly, the items are good quality, the sale prices are great, and they usually have a great promotion going on. When ordering online, I have never had a problem with shipping or delivery, and when I've had to contact customer service, they answer promptly and are very helpful.

First let me say I was a Manager at a Victoria's Secret for close to four yrs and prior to that a asst manager then Co-Manager. I also was awarded for my exceptional inventory and loss prevention during my time as Manager. If Brand Standard Customer Service is being practiced in a store your Shrink will I swear decrease by a drastic percentage. Second by Brand Standard Service I in NO WAY MEAN embarrassing customers due to race, the way they look, age or social status (Or what you presume they have to spend). Customer Service is exactly as it sounds and should never be different from one customer to another.

I have order 3 matching PJs for Christmas morning for my sister and her daughters an extra one with different colors. I was also getting a free kimono as a bonus. I have paid extra for shipping to ensure that items will get here on time. They promised that my items will be delivered on Dec 23, 2016. I have not get the package on Dec 23, 24, 25 or 26. On the Victoria's Secret website, there was a message that lots of deliveries will be delayed until Dec 26.

I have shopped with VSecret in store or online for many, many (30?) years. My husband gifts new pajamas (etc.) to me every year for Christmas and Birthday. This year he placed his order November 28, order shipped on December 3rd from Ohio via USPS, package traveled to Alabama, Georgia, Pennsylvania, Alabama, Tennessee (where I live), back to Ohio. VSecret received the package back on December 18th and restocked and SOLD my gifts!!! They never contacted my husband or me and there was no explanation of why the package was returned! Why did they take our email address and phone number when he placed the order? My husband chose some other gift items and VS is overnighting them... we will see if the package makes it this time! Note that the original gift items were no longer available! Note that VSecret wasn't concerned at all that this happened!

On 12/20/16 I visited Garden State Plaza in Paramus, NJ, USA and purchased a sweater in their store with a gift card given to me by my dad with an amount of $200.00. On 12/21/16 I visited Jersey Gardens at Elizabeth, NJ and went in to the VS store. I got the stuff I wanted and asked my boyfriend to pay for me with my gift card with the remaining balance of $180.01 while I still looked around the store. Then all of a sudden I see him running towards me telling me that the gift card does not have any money left in it. I go up to the cashier and he keeps insisting that the gift card has $0 balance on it. At this point I'm confused and thinking that I grabbed the wrong gift card from my other wallet that stayed at home and started doubting myself.

I ordered 2 gift cards online. Eleven days later I received someone else's 2 gift cards. I called and customer service acted as if I did something wrong! I spent almost 40 minutes (mostly on hold) on the phone with them offering NO HELP to rectify the wrong doing on their part. I eventually demanded a refund and will NEVER purchase another thing from them!!!

I went to the store today to purchase some Christmas gifts. The store is having promotion with beauty products with buy 1, get 1 free. The 2 ladies there that help me were really nice, asking me for help. Since they have a very good promotion B1G1, I wanted to buy 4 gift set as Christmas gift. When I checked out, I felt very embarrassed and uncomfortable for holding up the line because the manager made me sign a form putting all my information including my driver license. I NEVER have to put down driver license for any purchase in the store. The cashier did NOT know what to do with the form and have to ask other cashiers and then they have to call the manager over after she left.

I recently made a purchase at the Victoria's Secret on 280 in Birmingham. Mareytta displayed amazing customer service skills. She was very polite and helpful. However, I went to the Hoover Victoria's Secret #90. No one greeted me, no one asked me if I needed assistance finding anything but Ella or Elisa I think was her name about 20 mins in. I went to the counter and provide one associate with my receipt and I asked her what would be the total if I exchange these bras. My exchange total was about 57 dollars and some change. So I left those three bras at the counter and proceed to find some items of equal value. I return to the counter and I explained to GWEN the lady at the register that I had an exchange. The three bras were on the counter... however she asked for my driver's licenses and I'm not sure why I needed to provide my driver's license for an exchange.

Every year I usually spend about $500 at Christmas in the store. This year I have already made some online purchases from VS. I went online again & tried to buy a perfume. It is listed as marked a certain price until you click it, then the price changes more than half. After wasting my time on CHAT I was told that they are out of the perfume. I said then "why don't you take it off the site or change the price?" Every transaction is always an issue and DON'T ever need to return anything. They have the worst policy ever. They act rude if you need to exchange. This year MACY'S will be getting my $500 because they actually have GREAT customer service and most likely better quality. I will NEVER shop VS again. IT SUCKS.

Just moved to Spanish Fort, Alabama 10 days ago. I received a gift of flannel PJs from Victoria's Secret from a friend in Florida where I moved from. She had asked for a gift receipt but I did not see one. I tried to exchange the PJs for a different size of the same product, which is in-store in CURRENT WINTER INVENTORY NOW. Without the receipt they were going to give me $4.99 credit towards the purchase of a $54.50 pair of PJs which still had all the price tags on them. The two young ladies and I guess member of management, ALSO YOUNG (which never came to the desk) conversed by hollering to one another across the store. One girl at the checkout said it had been purchased with Victoria's Secret Rewards. They had no way of knowing anything because there was no receipt. I have since contacted my friend that bought them and she said she does not have Victoria Rewards and is trying to find her receipt.

My last experience sealed the deal. It happened before but I thought they were having a bad day. There was no service and I was left to wait and wait and wait. When I finally had to go I found the sales person who say of "ya, I could do that." Why not tell me and not make me wait. They did not have the product I wanted or one even close in my size. When I went to mention that lack of service to a supposed manager (ha no skill there either). She turned ugly and not a touch of professionalism. I will never go into or buy a VS product again. I walked down the street and got a better (quality) product for less. VS is all about hike not service or product. Save your money and don't get abused. Go somewhere else.

There isn't a VS store in my town so I have to order online. I am ALWAYS charged for using the return label fee even though I use the "FREE SHIPPING AND RETURNS ON BRAS" code. Tonight, an associate, "Melissa" even ARGUED with me in chat that it's non-refundable. I called (held on more than 5 minutes) and cancelled my account. After years with VS, I am calling it quits. They don't appreciate their customers and lots of places sell bras. Goodbye VS.

I have bought many apparel items for myself and others from Victoria's Secret. Any time I went into a store they did not carry XL in tops, hoodies, jackets, pants, very few bras and other apparel. In the past I have at least been able to order XL size online. Now I can't even do that. They are delivering a terrible message to all women and girls. You can't be sexy or an angel unless you wear sizes up too Large. I am extremely disappointed in this company.

Admittedly I've never been much of Victoria's Secret shopper. I used to buy my underwear at Target or Walmart, but after getting a new job and having more money to spend, I decided to give it a whirl. I decided my old, tattered bras were pretty drab for a 21 year old and wanted something much sexier and flattering. I went into a Victoria's Secret at a larger mall in my state and was greeted by a bubbly sales person who was extremely helpful. She directed me to the bras I was looking for (the "Add 2-Cups Push Up Bras) and informed me that they were on sale 2 for $42.00!, and that I would also receive a free tote. On their website they are about 50 dollars each, so naturally I was ecstatic. She also measured me and helped me adjust the bra. She was helpful without being overbearing.

I've been shopping at Victoria's Secret for a little over a year now and I bought panties a few months ago and the quality was fine. I just recently bought the 5/$27 deal and within a few weeks I noticed little holes in all of my panties. I think VS is ripping us off and we are just paying for the price. Will probably never buy panties from them again. Be wary of this ladies.

Why do you have to be 18 and older to return anything you bought from the store? I was just there yesterday with my friends and I bought 5 pairs of underwear and then came back today to return them because I didn't get the right size. When I came back to the store I waited in line for 10 mins and when it was my turn I came up and said I would like to return these. And then the lady asked how old I was and then she also said that I need to be 18 and older and have an ID but I didn't because I am only 15. Now why can I buy anything from the store but not return anything back to the store. I didn't use a credit card I paid in cash. So why can I buy them and not return them, that is very stupid and I WILL NEVER EVER EVER RETURN AGAIN.

I have recently visited the Victoria's Secret store located in Tacoma, WA and have been disgusted with the way I have been treated. On October 08th 2016, I went to the Victoria's Secret and was completely ignored by the sales associates. This is not the first time that I have been treated this way at the same store location. I was in the pantie section looking through the various colors and prints when another customer came next to where I was. She was promptly greeted by a sales associate and was told of the sale and promotions and then was promptly given a bag. This sales associate was so rude that she went over me when I was looking inside the slide out drawers for my size and opened up a door next to where I was and told the customer that she can find her size here. I was livid. The customer witnessed how rude the associate was by going over me that she felt bad and I told her that I can wait while she gets her size.

I love Victoria's Secret but I think they are partnering with the wrong business (Comenity Bank), which is so disappointing. Well first of all THIS IS A CREDIT CARD. You should be grateful when your customer wants to pay. And when I say pay, paying always on time in full balance etc. This is America, people are busy working making something to pay their bills each month. Who would think for dates when their one, two three bills will be deducted per month? Nobody. That's why people set up an "AUTO PAY" so I set it up right? Well guess what, I saw on my statement a late payment fee of $28 on top of my balance which I didn't even thought at all because it was all in automatic payment straight from my bank account.

I am extremely disappointed with the transparency of this company. I understand you have a rewards program, but the first thing you need to say is that THIS IS A CREDIT CARD. It should be illegal and definitely is immoral to provide your "valued" customers a credit card without informing them. In no way was I told that this rewards program involved a credit card which is appalling because I'm sure thousands of people do not make that minimum payment not because they didn't have the money but because they were simply unaware, because of the SEVERE LACK OF TRANSPARENCY. I liked VS before. After applying for a "rewards program" because I genuinely wanted to become a more frequent customer and got shoved with this deal uninformed, I will never shop here again. Giving people credit cards uninformed is not a game, and it certainly doesn't foster positive loyalty.

I have bought Victoria's Secret underwear for years. That was all that was in my drawers. I've now come to realize that these undergarments are mass produced and made with cheap material. I put a pair on my first night of having them and my finger went through the lace. I used to be so satisfied with your products but now I feel that I need to go somewhere else to find my undergarments. Your customers work too hard for their money and pay quite a bit for your undergarments to be so cheaply made. One very dissatisfied customer!!!

Well I received a phone call from VS to my surprise. I always pay my bills in a timely fashion. I received a phone call stating they were going to put my account in delinquent because I was just late two days in which by the way when as soon as I get my statements I pay right away not giving the fact my husband just passed less than a week. They really didn't need to tick me off. Go after the people that don't pay their bills.

I used to love Victoria's Secret - so much so that nearly ALL of my clothing came from there. Then they stop selling clothes. My heart literally broke when that happened. But I found some relief in knowing at least I could still get casual clothing and bathing suits. Well, I've heard the news that they're getting rid of that too, so now I have zero reason to shop here. I was such a loyal customer - as much as I hate to admit it, I actually maxed my store card out more times than I can remember. Guess it's time to close that one out!

I have been purchasing VS and Pink items for years now. The quality of the products is very much below par especially, for the price you pay. All items end up falling apart, even when cared for properly. I am very disappointed in the quality of their items. I have purchased items at Wal-Mart that are made better and last longer. One would think for the price you pay at VS that they would take more pride in what they sell and how it is made. I am no longer a VS customer.

I have been buying clothing from VS PINK for the past few years and the quality for the price is terrible. I turn everything inside out, wash on delicate, cold water have no percolator in my washer, and use good quality detergent, and do not overload the washer or put them in with different colors. The clothing looks like it's been worn for years after one wash or falls apart with severe pilling especially with the hoodies. I never put them in the dryer. They are all hung to dry.

I had order the 5 for $27 panty deal online at VS and ended up spending $37.34 on the entire order (including taxes and a ridiculously high shipping cost). Anyways, after spending almost $40 online, I order something else from a different store at the same time, which charged to my card just like it did with VS. After waiting almost 2 weeks to figure out where my order was or the expected date, I decided to write to them. I was met with two very rude and awful replies on how I hadn't paid and they required me to pay almost $40 AGAIN. But it gets better. I won't be reimbursed at all! So in the end, I had almost $40 stolen from me and never received my order from this awful store. I will NEVER even think about ordering from this business that stole my hard earned money.

I have shopped in VS for 25 years! Mostly online as Canada just got the retail stores. Sales associates are curt, rude snobs. It's like their mad they're working. I have watched them gather and whisper about other girls shopping. Returning something, forget it! You will be treated like crap! Since when do you need ID with your bill to return? They check the item over like they WANT to find it dirty or something! And no receipt? Now you are mud. Don't ask for a manager cause she's worse. They learn from her. Goodbye VS???

I absolutely like Victoria's Secret's Vanilla & Coconut (Coconut Passion) fragrance mist. It's one of my favorite Victoria's Secret's scents. To me, the scent feels warm and the combination of coconut and vanilla gives that cozy, chocolatey scent (perhaps, I'm just such a chocoholic) -- it's comforting. Well, there are some vanilla-scented perfumes/mists that make me wanna vomit after it reaches my olfactory nerves, VS's product somehow is an exception to that (at least for me). The scent also stays for a long time. I usually buy mine at the Duty Free stores so it's cheaper. I also think that it somehow ensures that the product is authentic. And in addition to that, this particular scent that I like is a rare find in department stores in my area. An 8.4 fl. oz is usually around $12-$15. I got so accustomed to this scent, so I will always consider buying it. Thanks VS... :).

So today I went to Victoria's Secret and I bought 3 body mists. I bought one Strawberries and Champagne ($4.50 each), and 2 Dream Angels Blush ($8.75 each). One was for my friend's graduation party and the other 2 for me. After I looked at the receipt I see that they charged me 3 Dreams Angels Blush and 2 Strawberries and Champagne perfumes. They charged me a total of $13.25. I even said to my friend, who was next to me in the checkout "This seems like a lot of money.", the cashier looks at the list of products I was about to purchase, looks at me, and says nothing to me. Knowing that I was at Victoria's Secret, I thought to myself "Well, this store is kind of expensive, so the price makes sense." I get home and check the receipt and notice the extra charge for the perfumes.

I have been a long-time customer of VS and spent a lot of money with them. Today, after getting a promo offer, I tried to use it as today was the last day before it expires and it wouldn't work. I did the chat thing and was told they were running another promo which voided the promo I got, I was told. I then called them and was told the same thing. Very curt and could hardly understand the gal I was talking to as she was speaking so fast and basically gave me the impression "sucks for you".

My aunt from Canada bought me a Victoria's secret body double mist, Slice of Heaven and this product tops as my favorite of all the body mists I've ever had. It's oil based without the oily feeling, unlike other oil based products you can never wear in a country with a tropical weather. Because it's oil based, the scent could last all throughout the day. I absolutely love the mild, soothing scent, although my 17-year old nephew told me I smell like donuts. LOL. And it nicely moisturizes my skin, and at times I even use it to tame my frizzy hair. I would great recommend this product to anyone who loves the sweet smell of vanilla. It's a perfume and moisturizer in one...

I would like to know how to address VS on the topic of using anorexic models. I have shopped VS for many years but seeing some of these swimsuit models is very disheartening. VS should be ashamed of themselves for accepting this level of poor health and body image especially since their PINK line targets younger women. More companies are banning use of such models and this year I see the most unhealthy, alarmingly slim models. Please help save our girls.

I went to Victoria's Secret and availed of their promo that time: 5 panties for $27 and bras 3 for $30 I think... I'm not certain. Anyway, I chose the cotton panties which I love rather than the silk or semi-silk ones. So, there's a variety of designs and cuts to choose from depending on what would suit your personality. I took my time in choosing the design and cut that I want and for my other relatives too as a present when I come back. And so I was feeling the material because, there were some items that I know would not last a long time. There were pure cotton ones and others were of different kind. Something that you know you'll not be comfortable in.

I went to Victoria's Secret and did their deal of 5 panties for $27. I went to the counter and swiped my card and it charged my account twice. When I called the store to get my money back, they said they couldn't do anything for me because it's not a "store level problem." They told me I had to call the bank to get it figured out. So basically I had to go out of my way to fix their mistake. They weren't helpful at all and didn't seem to care that they stole money from me. The manager even gave me attitude when I asked for my money back. Not shopping there again.

I used one of Victoria's Secret lotions and devastating my hands with a horrible allergic reaction, burn like feeling. Never again will I use their cheap horrible lotions. I used to be a loyal customer, but this is very disappointing.

I have never in my entire life been so disappointed in the way a store is being ran. My daughters and I use to frequent the Valley Hills Mall Victoria Secrets at least twice a week. The staff was amazing and the manager was as sweet candy, compassionate and caring. The associates were always happy, and it was a really nice experience. This stuck up ** NICOLE they have working for the company now is the worst. NEVER EVER EVER have I been so pissed as I was the other day when an associate was assisting my daughter and when she comes and grabs her by the arm, barking demands at her saying "REGISTER NOW", didn't even offer to help us find what we were looking for.

Victoria's Secret is horrible. I contacted them for two orders that were more than $100 each and I am a rewards member as well. I waited patiently two weeks for both online orders in which I didn't even get a email stating that they had put my purchases on hold. When I purchased it everything was approved. Why was and I contacted if it was placed on hold so we could reserve the matter? I called. Spoke to three people and they kept bouncing me to line the line so no complaints could get to their superior.

I had been a long time shopper with Victoria's Secret until they stopped carrying their clothing line which was both of quality and style. Whoever made the decision to make this change really has ruined what use to be the best company to buy clothes from. I am sure I am not the only one who feels this way, and I am wondering how VS is making a profit these days. I hope the comment will put some sense to the decision makers of the company and encourage them to rethink their business model and bring satisfaction back to their customers.

Every time I go into Victoria's Secret I have to wait in line 30-40 minutes. Unfortunately it's not because they're busy, they are just that slow, EVERY TIME!!! Not only that, the way they treat people is garbage! They act so snotty and like they are better than everybody else. I wear business attire to work everyday so on my days off I dress extremely casual. That doesn't mean I'm ** trash!!! I make very good money more than these girls!!! I've decided I'm not shopping here anymore and I've been shopping there for about 20 years!!! I am not going to tolerate being treated poorly anymore!!!

I am a loyal shopper of Victoria's Secret products, from bras to panties to perfume to their lounge-wear and athletic clothes. I shop online and in-store, but probably shop online more often because it's convenient to shop from the comfort of my bed and have the items delivered to my house. Fortunately my nearest VS store is 10 minutes away. Unfortunately, the customer service is dog **. My most recent shopping experience at my local VS store left me in tears as soon as I got out to my car. Now, I drive nearly 2 hours away if I want to spend my gift cards/angel rewards or need to make returns. I go where my business is APPRECIATED. The sales associates (just at my local VS store) really don't like to take returns.

I previously received a coupon through mail (probably because I purchased something online before) that said I can get a free underwear without any purchase. So, I went to the store, got my underwear, went to the cashier. After the cashier and I greeted, I gave that coupon to her, then her attitude turned 360 degrees. She didn't really throw the coupon aside, but kinda fling it like a rubbish. Then she did whatever she has to do (scan, wrap the underwear...).

Purchased 14 undergarments and noticed less than 5 mins after payment that there was a shipping charge. Called CSR immediately to cancel order and was told unable to do so since the order is already in process. I can return items to store but no shipping charges will be refunded. Then attempted to pay bill and online banking payment was rejected saying account number incorrect. Online banking contacted CSR and the number was correct. Still incurred late fees. Quality of garment - very poor. The material is now very thin and rips easily leaving holes and or stitching comes loose.

I recently bought 2 swimsuits and 2 cover-ups from VS's website. The suits fit perfectly but I didn't love the cover-ups. I was able to take them into a local VS retail store in the mall for a full refund. I didn't have to deal with the hassle of shipping them back although they provide a mailing label in case I chose that option as well. This made me really happy. I love my suits and got tons of compliments in Costa Rica! Pura vida!

I went to the Victoria's Secret in Tukwila, WA and made a purchase the Saturday before Christmas. We knew it would be busy because of the holidays, but there were two lines with about four people in each. We both went to a different line to see which moved faster. Neither line moved for about 20 minutes. Finally, they bring up another cashier, and she goes to take people just getting in line, so everybody who's been waiting said NO and she started alternating between the lines. So, because I spent a certain amount of money I earned a VS $20 Reward Card. The cashier put it in my bag and said it was good January 21-February 21. I live about 45 minutes from two different stores, so the other night we went to the one in Auburn, WA.

I spoke with a representative named Diane about not receiving my Angel Reward Card of $40. I was told it was sent out on 12/9/2015. Since it wasn't received as of yet, Diane offered to give me the reward code for the amount. I was advised to visit the store and provide the code that was given. I live over 1.15hrs away from the store. I was off and made the trip because I truly enjoy shopping at VS in Hampton, Virginia. I shopped and got to the register just to be informed that I was not able to use the reward code given. It was on a Friday, the store was extremely busy and I was holding up the line waiting for the manager Cindy to come and tell me the same thing without even attempting to try. I instantly call the number given by the manager Cindy. I gave my concern and had to be transferred just to repeat it all again.

I have been a long time shopper with Victoria's Secret. They stopped selling their quality clothing line and went to just yet another lounge line of clothing. The quality is no longer there. The sleeves are much shorter on all sweaters, hoodies, etc. The material is cheap and quite thin but yet the price is still high. Their fit line is heading in the same direction now. Whoever made the decision to make this change really has ruined what use to be the best company to buy clothes from. I bought some bras as well and they curl at the top of the cups. I hope one day you will go back to selling the quality of clothing you use. For now I have to shop elsewhere.

While shopping at the Village Pointe store one employee slammed a large box of merchandise down on the counter because I was in her way, which startled me. I apologized and she refused to acknowledge me. None of the several other employees spoke during the 20 min I was in the store, and while the few other customers were acknowledged, I was not. I then called customer service. The first person was very nice and offered to transfer me to the dept that handled complaints and said they might be able to get a gift card too. However the next employee took my info and told we don't give customers anything extra for bad experiences. I told her what the other girl said and I was told "how much do you want?" And "what was her name so I can talk to her and we'll find out who it was."

Went to Milford, CT store to make a Christmas Purchase of PJ's for family. They do not carry short in store so after 1 hour in line they had to order online. The first 2 arrived and were not the right size so I returned them to the Trumbull, CT store. No problem except they did not check the sizes I returned to. I later had a problem with the second two I ordered. They claimed I could just put them in the mailbox in the envelope they sent. However after looking at the label I noticed I would have no receipt for them and they could get lost. To mail them back at the Post Office there is a $5.00 charge which no one online tells you. I proceed to go to the store because the second two had no slip in the package. The store could not find the order.

I found the staff, especially the store manager, Jocelyn, extremely rude and unhelpful to the customers! The way she treated and talked to customers should be looked into by corporate offices! People are spending hundreds of dollars on merchandise and deserve to be helped without the disrespectful attitude. These ladies should attend training courses on proper customer service and learn some people skills. I will avoid this store at all costs! Customer service reps are great liars and make fun of people in the stores over their headsets! Customers do overhear the conversations no matter how quiet you think you are ladies! One of them says different thing, another one says something different which is ridiculous! This store manager needs to be reported and replaced!!! BAD FACE FOR THE BUSINESS! I wasn't the only customer in line who was completely disgusted!

I was trying to return/exchange for my two strapless bras (ordered on their website) INSIDE the store at The Galleria, Riverside, CA. Business interaction with cashier was uncalled for. Victoria's Secret Cashier was RUDE!!! When I asked her why they can't look up my order, she yelled unprofessionally "WE just can't!" For a well known business, they need to invest on training employees how to talk with courtesy and professionalism. I even showed her my bank account withdrawal from Victoria's Secret... I hate confrontation, therefore, keep my items and refuse to ever do business with them. I think that's the most powerful thing I can do.

A handicap lady who was unable to stand in a long line today. As me and a few other customer notes this and told the sale person is there any way that this lady can be check out since she was unable to stand in the long line. She made a story that all she can do is let her sit down to her place in line come up. I felt that more could have been done and was going to the people line will it be ok if she can go ahead and then the sale person said "don't do that," she will ring her up and she did.

Ordered dorm bedding at Victoria's Secret. The package came with the backpack missing out of the order. Where is their quality control? Then I called to have them send it and they didnt have anymore. Maybe they were hoping I wouldn't notice? In exchange for the $80.00 (free with my $148.00 purchase) value bag they offered me a free 2 day shipping! Really??? And said there is nothing they could do. I will have to cross them permanently off my list of stores I shop at because I cant risk being stuck with no good solution.

I don't understand why my order of a gift card was not fulfilled for two weeks; the order sat unfulfilled because they said they did not have my address correct. How about a phone call or an email letting me know there was a problem? If I hadn't called, would my order still be waiting to be shipped? How about some customer service? VS should have my address - I have an account. My order is extremely late, and I'm worried won't even get here in time for Christmas.

I found the staff very rude and unhelpful. Not very helpful. The way they treat and talk to their customers is disgusting. They should go training course on how to respect and make customers happy, gain some people skills. I will avoid this store at all costs! Customer service reps are great liars. They lied to me. One of them says different thing, another one says something different which doesn't match to each other.

Fraud took place on my account, confirmed by Victoria secret's BANK. And the employees are so ignorant, they are telling me to locate the idiot that did the fraud for $381.68, REALLY IF I KNEW WHO DID IT, the bank would go after them, they are stupid, very unprofessional, no wonder they have a -star rating. Horrible, they ruined my 14 year old's b-day, sized her up with a bra that was so tight, then tried to do the same to me.

I've been a customer of Victoria's Secret since I was like 13 and I must say, at 24, I am done with this company. The cashiers and rules of this store are so inconsistent. I remember finding coupons that had expired or getting ones that hadn't started yet and asking if I could use them (I wouldn't be mad if they said no) but they would always say "Of course! We always honor our coupons" I used to really think this was a company that did what was right by the customer but they've been so inconsistent with it lately.

Did some online shopping from VS USA and a month have passed, still I didn't receive any package. I kept on calling their customer service as well as emailing them to follow up and still nothing happened. I ordered my items last October 25, 2015 and was expected to arrive on November 24, 2015. I spoke to them on November 25 and they instructed me that wait until November 30, if the items will arrive or not. If not, then I have to inform them. Either I take my refund or they will resend new items. The agent I spoke to said that since it's already delayed, they will refund the shipping charge they made. Luckily, I checked my VS online account today (Nov 29) and I found out that they already cancelled my order and refunded some of the amount I paid (except the shipping charge).

I bought a few things online Friday. Not the first time, card is always on file when I log in. Clicked submit, order sent. Then I realize it didn't take the discount from whatever nonsense they sent me in the mail. I click live chat. The guy says he will fix it, then says "ok your order has been adjusted." I asked what the total was now. He said $106.50. Well that was bright, I had already selected one of the online discounts so the price remained the same.

Last week while wearing one of my VS sexy push-ups I noticed a large oil stain on my shirt. I quickly removed the shirt to investigate only to realize that the bra had leaked?! One of the interior pads filled with some sort of oil ruptured. I figured it was normal wear and tear since the bra was over 2 yrs old so I just went and used my other VS sexy push-up and changed my shirt before heading out again. Two days later I pulled out another VS bra only to find that the second VS sexy push-up had leaked on it. So now I'm out two pricey bras. Not buying anymore of those again.

Why do they send coupons for free panties when they are disgusted to help you find them at the store. Not just one or two times but EVERY TIME I go to use my coupon. Never mind I always pick up a couple other things while I'm there. A goal of that coupon I suspect.

I have been purchasing Victoria's Secret lingerie for 20 years. Like Sam said the quality is HORRIBLE for the price. The panties fall apart after a few washings. The elastic on the bras stretches quickly (as in less than a year). I have at least 6 bras that I alternate, I wash in cold water on delicate and they still fall apart. 6 months ago I purchased 3 sports bras. They were the front zip styles, different styles. 1st of all they were made for midgets. I'm shorter than their models. I'm only 5' 9" & their bras at the loosest setting (shoulder straps) were either too short or barely fit. After about 6 months the zipper broke on all of the bras. Price too high. Quality = crap.

I paid 180.00 for Victoria Secret bras because I thought they would be good quality. I got the Pink Bras. They fit great and look great. When I washed the bras, the underwire came out of all of the bras I washed and this was first time wash. I was very upset. I spent a lot of money on these bras and they broke on first time wash.

I'm Italian. I purchased on our website for my wife two articles of vosri products, which were sent to me by eShopWorld. I received the two articles both damaged and finished bad. Not worthy of the fame of which covers the company. My request for a refund or exchange items had as reply from your request for payment of postage therefore having to wait further the arrival of OBJECTS which will by far after my anniversary reason for buying above. That said I do not recommend at all...the purchase of goods given my negative experience and now complete distrust in the brand.

I found the staff very rude and unhelpful. Not very approachable or helpful. The way they treat and talk to their customers is disgusting. If this happened in the UK they would be sacked on the spot. Maybe send them on a training course of how to respect and make customers happy gain some people skills. Terrible service. If I ever go back to LA I will avoid this store at all costs!

For 15 years I have put up with being treated horribly by the store... now the entire company is treating me terribly. The special handling department sent me free gifts with purchase and then canceled the items I was going to try and so they got their panties in a bunch over the bags so I sent them back well two years later they are still punishing me for what they did and forcing me to call to "verify" my account every order I place and every time I do they tell me I stole bags which I didn't.

VS is now considered a cheap lingerie brand that over priced their product. They are now catering to teenagers only. The quality had dropped immensely, and the customer service is even worse. I'm 5'7" and 127 lbs so it's not me. It's their quality. Everything stretches and loses elasticity 4x faster than it did when the brand actually made good products. Cheaply made and overpriced.

My daughter saw a pair of "skinny joggers" in a catalog named SPORTS. The item was shown on a woman sitting down with a basketball. There was a 25% off any sports item coupon we tried to use. We went to the store just the coupon and they didn't have the item in the store and looked it up and said we couldn't use the coupon because it was a "leisure" item. We left unhappy. Next trip we brought the catalog and showed them but they looked up the item code and couldn't order it from the store. So, I went home and tried to order it online but failed because it was out of stock. I called and explained - no help. Sent an email complaint and got an email back saying, "Sorry it's a leisure item so the coupon isn't valid." How can they list something called a "skinny jogger" in a Sports catalog with a girl and a basketball and say it's NOT A SPORTS ITEM.

A manager at call center has cancel my order. I didn't agree and they do the cancel without my request and supervisor - was abusing me of order product and can't ship my order out and I went BBB.org and filed a complaint on Victoria Secret. We needed to fight back, they always win over the customer. The Customer always right and they number one customer.

I reviewed the return policy and went to the store with one pair of gray leggings - I had purchased a black pair and the gray pair. I tried on the black pair - it fit fine so I assumed the gray would also so I took off all the tags. Well the gray pair did not fit a week later, too late - receipt gone and tags. No big deal so I thought! I've worked in retail myself and figured since I wasn't asking for my money back, it would not be an issue. Well I was wrong - all four employees at the store embarrassed me and told me "without the tags on the item, how do we know you did not steal them?" WHAT!! Unreal - I have a job and have spent thousands of dollars there in my lifetime. I'm very unhappy and extremely embarrassed about how I was treated in front of a store full of people. I work in the community. I couldn't even look behind me for fear of someone recognizing me.

I had a order and received in a decent amount of time. I then received an email it was on backorder and would be mailed when they received their product in. The day approached for my order to be shipped but then received the same day that my card at the limit and keeping in mind that I was refunded and not made aware and still not able as card still at limit makes no sense.

I ordered 5 items from Victoria's Secret on August 22nd, and from a previous issue with them, I put my apartment number TWICE on it so they don't mess up again. So being Victoria's Secret, they did. The USPS scanned it as delivered 2 weeks later and yet when I go check the mail it's not there. Hmm. So we contact usps, the office of our apartment complex, and Victoria's Secret. Apparently VS didn't add a freakin apartment number! Seriously? So then 4 out of 5 items I ordered were finally shipped cause they were now out of stock of one of them. CUE HUGE SIGH. Plus took another 2 weeks to finally get to me. In different packages. NEVER ordering from VS again.

I bought a bra in Victoria's Secret two months ago and the front of my bra just ripped off.

About 2 years ago I went to Victoria Secret and bought a 25 dollar bottle of body spray. At the counter the lady told me that if I signed up for a card that I would get 10 dollars off whether I was approved or denied. I flat said no that I wasn't interested because I didn't want them to send me a bill later, and she assured me that I would not be billed. A month later I got a bill for the 10 dollars. I know I should've went on and paid it, but I was frustrated that she lied about the whole thing. Now, I'm getting harassed by Comenity Bank and that 10 dollars has now turned into $163. I told Comenity Bank the situation and they were so mean on the phone and called me a liar.

I placed my order from out of the states using my credit card. Then I got an email from that they need to verify who placed the order. I gave them all the information (card number, social security, email, phone number) but the catch was that I was out of the country. It was a gift for my wife. Basically, they said "we cannot complete this transaction because the amount is large and the telephone number in the account is not where you are at," which is out of the country. The number I placed in the account was my wife's number. They said "if we call that number and you do not answer then we will cancel the order." Keep in mind all that information above that I gave her. By the way all that happened the same day my wife's birthday. In addition to that, after I complained to them they said "we will send you a $25 gift card free of charge." That never happened.

Today I went shopping for clothes and while I was passing a mirror I noticed what looked like huge oil stains on my shirt under my chest. At first I didn't know what it was, so I quickly ran to the dressing room. The push-up bra I had purchased from Victoria's Secret was apparently leaking oil all over me, and my shirt. It was so embarrassing! I had to leave the dressing room covered in oil and purchase a new bra and shirt in the store I was in. I have no idea how long I had looked like this. Being at the mall, I was able to walk into Victoria's Secret and explain my situation to their employees asking if there was anything they could do, like exchange it or issue a refund. They ask if I had the receipt and I said no, I wasn't planning on my bra exploding. They told me they couldn't do anything without a receipt and it was probably just normal wear and tear.

A group of friends and I went to the Victoria's Secret store in Cortana mall. When we arrived at the store no one greeted us and as we were looking around we noticed security guard coming into the store and watching us. As if we were suspicious looking. I went to the store to pick up some underwear for my daughter. No one was very helpful at all and once I had chosen the things that I wanted to purchase. I asked for help in the bra section the pregnant young lady pulled the drawer open with her feet and walked away.

I have always bought leggings and yoga pants from Victoria's Secret. I even have a few shirts. The thing is it's just too expensive. I have a 32AA bra size and decided to check some out. I picked out 4 bras and it turns out to $105, so I was thinking how's that even possible?? I deleted them and then decided on two on sale, 2 for 45, but that was without shipping added. I feel like smaller bras (especially the smallest size they come in!) should be less expensive than the way larger ones. How much could a tiny one possibly cost to make??

When I was there an employee tried to tell me I was a 30 a without measuring me. It's nothing much but I'm actually a 36. I stopped wearing 30s a while ago. Anyways I tried it on and it was too small. She said they're going to stretch but really? I don't think the cups will stretch. Anyways it's nothing too much just I'm pretty sure I know what fits.

I went into VS in the Holyoke Mall in Holyoke MA and was looking for some under gear, I witnessed the manager of the store completely treat her staff horribly, being rude and demanding and definitely not a team player or should also not be managing a store. Very unprofessional in front of customers and berating the sales associates and not fostering a harmonious environment. It was awful, I put my purchase back and will never go to that store again. If I worked there I would have walked out with all the bullying going on.

My daughter shops with VS. She has got married and moved away. She has changed her address with them but the stupid magazines are still being sent to my house. I do not shop at VS and dang sure do not want their magazines. I called them myself and was told some dumb story about it would take 2 months. That was 4 months ago. My daughter is about to cancel her account with them because of this. STOP sending magazines to those who don't want them.

I have been wearing VS bras and liked them until now! What a disaster these bras have caused me. Last week 2 shirts had been stained. I didn't know why. Yesterday I was told, "What did you spill on yourself?" Nothing. I look down -- huge spot -- my bra leaked. I was oily, my skirt was stained. Disaster! I want VS to pay for the mess they made. And warn customers of the oil inside their bras.

I bought 2 bras at the Santa Clara Westfield shopping center store yesterday and when I reached home, I noticed that one of the bras has been stretched out and hence was a bit loose. The other one had a metal tag that came off on one side. Note that the sales associates at the Westfield shopping center branch were very friendly and helpful, so no complaints there.

Victoria Secret, online manager, K. ** called me and was very helpful and resolved the issue. Totally impressed! Will return to ordering online or via catalog!

Who is doing the hiring and firing at this store?? NEW MANAGEMENT IS A MUST! Store - 51644 in Culver City, CA. Cashier # **. Me (to male cashier) "Do you have boxes? These are gifts." Cashier: "I don't know." Woman w/ headset to male cashier: "Well, see if you have them and if not I'll go get them." Few minutes elapse... FINALLY, I ask... "Boxes?" Male cashier: "Oh, she said there are no big boxes." My thoughts: "Were you ever going to tell me??"

I wanted to have a price adjustment on my purchase. Since all of the clothing I had gotten less than 25 days prior went on sale with an additional 40% off. I was 10 days off from the store policy (14 days) for price adjustments. I noticed on the back of my sales slip "store policy" there is nothing that I can see that states that I am not allowed to return and repurchase my merchandise, place it on hold for 24 hours to repurchase, or even allow my family/friend to re purchased items. Although according to the store/and customer service-corporate supervisors I wasn't allowed to do so. ANYWAYS....

So my friends and I were planning a trip to the beach July 2nd and I needed a bathing suit since I outgrew all my others. I ordered a bathing suit, top and bottom, and it said estimated delivery date was July 9. The problem with that is I needed it before July 2. I ordered this on June 26 and paid around 10$ to get 3rd day shipping. I PAID EXTRA MONEY TO GET IT HERE BEFORE WE LEFT FOR THE BEACH. But yet it still is supposed to come in July 2. From June 26 to July 2 is 6 days. Double the days I paid for. I did not pay for 6 day shipping. Don't get me wrong - I love love love Victoria's Secret as much as the next person, but I am really mad that I paid extra for shipping that isn't correct.

Victoria's Secret had beautiful clothes and makeup. Now, instead of taking a smarter approach in profit by selling the items by season, they just discontinued it completely. The new models look like little girls whereas Victoria's Secret was once considered sexy. Just pathetic, not every 20 year old wants to wear pajamas and sweats.

Bowie location and was approached by ** associate as I was having a conversation about the rude and abrupt demeanor of her staff member. She got in my face as I complained on her. She said "Is this about me and why are you talking about."

Victoria's Secret, you have really hurt my feelings. I am a long and loyal customer of yours. I buy from your stores almost weekly. I have posted my love for you on Facebook and wear your yogas proudly. Today, you hurt my feelings and embarrassed me. At the end of February, I had a child. As you may know after having a baby, your body does not treat you kindly and as a result, you may have to buy items and then exchange them because you don't know what size or how things may or not work. Your breasts are tender and some bras may not be as comfortable as others, or you may find one bra fits better in a different size than another. Also, with an infant, you can't try on clothes at the store because they are unpredictable. As opposed to driving other customers out of your stores from the ear piercing cries, I buy your items wholeheartedly hoping they will work and then return or exchange them as I determine what fits or does not.

Purchased a sports bra from Victoria's Secret a few weeks ago and the zipper head came off that closes the front of bra. Took it in to store for exchange and they wanted a bill. I said I didn't keep my bill. I am not sure why she wanted my bill because that is the only place that carries that bra. She wanted to how much I paid and I said "Well who cares how much I paid." I don't want a refund - just a replacement bra as it is their latest style. No she couldn't do it without a bill as well it is underwear she says. I asked for head office info and she said to make sure I tell them I am a Canadian customer "because they will tell you to just take it back to the store as Americans can just take it to the store for an exchange." The bra is make in Indian mass production and cheap. The zipper head came through the zipper. I was appalled that they did not stand by their product.

This is the second sports bra I have purchased from Victoria's Secret. The first one did not last even 8 months before the wires snapped in half. This latest sports bra was their new zip front (item 329898). It's beautiful, and I love how it fits, but the zipper is of poor quality and keeps coming apart every time I put it on. Mind you I'm very large breasted and I have a difficult time finding ones in my size. I was thrilled when Victoria Secret started carrying my size. But regardless of size, the quality should be equal to the cost of purchasing the Victoria's Secret brand. The panties I purchases unraveled around the edges upon their first washing, so I never even got to wear them (HE machine).

I do not like it when businesses mail numerous paper catalogs, fliers and other mailings, and then they make it difficult to cancel these mailings. Add insult to injury when a business addresses us using someone's name, in addition to using, "or current resident" (Example: "Joe Schmoe or Current Resident"). If Joe doesn't want our mailings, well, you'll simply take over receiving them for Joe. How disgusting! What a rude and thoughtless business!

First off I got my Secret reward card stolen & they said, "Too bad for your luck". Then 3 times now I have heard @ the store that this store is for college kids, not for adults - sorry, they come first. Well what makes their $$ better than mine. Sick of it!!! Shame on Victoria Secrets.

I was inquiring about size of a panty for my GF (as there are many versions of it - small 4 fits waist 26 and small 6 fits waist 27) and shopping bag does not allow to determine these versions, it simply has small. Am okay with that. So decided to chat on live customer care. Right from the beginning, VC agent was showing the attitude and yet I was polite and asked the same above question. He replied, "Small is a small, that would depend on her size. I can't tell you to choose one when I don't know her size." It takes no brain that what intention he had while replying this, eventually I could not buy anything later. He ended the chat session while I was typing (I can assure that I was giving prompt and timely replies and have extremely good connection).

I went there on the second day of a promotion and the item was already gone. Apparently, they only receive 30 of an item for a promotion. They had another promo going on but wouldn't let me have the item. This is the 2nd time it's happened, what a scam!

I'm actually very angry about this. I had a gift card with $50 on it. I recall going into Victoria's Secret which on this day I decided to pick something out for myself. It was my turn to pay. They just so happen to be "offline" that day & told me "oh no debit cards or credit cards accepted right now." I informed the associate I have a Victoria's Secret gift card. She said "oh it should be ok." Swipes my card numerous times then makes a phone call. She then tells me it didn't work.... Ok she informed me that I should call customer service. I called & continue to call & have spoken with 6 or 7 customer service reps & they all lie to me because it's impossible that I'm getting 7 different stories.

Ordered a $100 gift card for my wife. My credit card was charged (comes across my phone on Apple Pay) almost immediately. Then I get a call wanting to verify my credit card information? Why? They had already charged the card. What's the point of having an online store if you have to call to complete the order? Then after verifying on the phone I get an email asking me to call again! A few minutes later I get a call from my mother. The mother of a 46 year old who lives in a completely different state. She had received a call from Victoria Secret wanting to verify my credit card information!!!!!!!!!

The associates at my local VS in Huntersville, NC are always helpful in showing me what I'm looking for. Some of these previous reviews I believe are legitimate complaints. But some are just people who think that they are the only ones in the store that matter. I work in retail management so let me clarify how my particular company wants their employees to operate. The manager on duty must keep moving through out the store helping customers and to direct the sales associates. The manager is only to help at the register if there is more than 4 people waiting in each line. So if you are in line with only one cashier (yes some associates do call off work and no one else will come in leaving us very short staffed we do what we can) the person on the floor may not come help at the register because that is company policy.

Three and a half years ago, I shopped at Victoria's Secret and they offered to let me register for a card to get $10 off my purchase, so I did. They still charged my personal debit card, but six months later started receiving calls saying that I owed $150 in interest on the card. Not only did I never get the credit card in the mail, I never charged anything to it or activated it. After a long struggle, I managed to find my account information and paid off the balance (that was two and a half years ago). Today, I received a call from a collection agency saying I owe them $265 on a card I've never even seen.

This has happened twice now. I have ordered online and the packages get lost. They have a "shipping partner" that supposedly picks up the package and takes it to the post office. The package has been lost again. A $200 package just gone! I call VS customer service and the girl is all like... "now that your waiting period is up you actually have to wait three additional days before we can claim the package as lost." I explain that two of the items have sold out and she said, "Well we will refund your money then". I say that I used a gift card and she says, "we will give to you on your discover card."

I am DISGUSTED by the Victoria's Secret in Willowbrook mall NJ !! I go to a fitting room first of all - nobody is there. I have to go and find someone to open in and when I do the fitting room is terribly dirty. There is a small cloth seat to sit on and there is an open used panty liner just sitting there I take a hanger to move it off the seat and a bodily liquid comes off the liner all over the seat. I exit the fitting room and let an associate know this fitting room is dirty and there is a used liner. SHE ROLLS HER EYES at me!!I guess they don't believe in hygiene there because after I left the fitting room I noticed SHE LET SOMEONE ELSE IN THE SAME FITTING ROOM THAT WAS NOT CLEANED!!! Disgusting!!!

I ordered a bikini top and bottom. The only reason why I placed the order was because VS website said that the expected delivery date was 5/20/2015. On 5/2/2015, I received an email stating that the bikini bottom AND the top was BOTH shipped and it should be arriving by 5/20/2015. Today 5/13/2015, I received another email that my bikini top was NOT sent.

I did not request emails from Victoria's Secret. When I first received emails from them, I thought it looked potentially of interest. Then when I received 2 to 3 a day, in the interests of reducing the sheer volume of email in general I was receiving I decided to unsubscribe. I realise now mistakenly, I confirmed my email address, stupidly trusting that my request would be met.

I bought a swimsuit online in February, and have YET to receive it. I got an email yesterday saying the shipping date was postponed for another week, and it is now MAY. Are you KIDDING ME? I will never do business with them again. Why on earth does it take MONTHS? I can probably go to a store and find the exact same suit. The point of buying in February was to have it in time for spring and summer!

I need to express to many of you that I have been a VS VIP Angel cardholder for over two years. I not only order online, but shop in stores as well. I make a lot of returns to the store for items that I have purchased online and are not satisfied with. I must say that if you want a better customer service experience overall, you need to call into the Customer Service number to report any issues you have had. They are always so super nice and try everything they can to rectify the situation. Also, I have noticed that the PINK stores have way more helpful and friendly sales people as well as managers. If you are having issues at the VS stores, ask for a manager and express your concerns. They are usually very receptive and kind. If that doesn't help, like I said, call the customer service number and make sure that you provide them with exact names and such.

I have been a customer for years and have spent tons of money with Victoria Secrets. When shopping in LA I purchased bras for my daughter. When I got home after driving 2 hours we realized that a bra was missing out of my $300 purchase. I called the store. They said nothing was left but agreed to review the video camera and would call me back. It's been a month and no return call. I emailed customer service. They said it was my responsibility to ensure all items are in the bag upon leaving. It's a $15 bra!!!! Ship it or remove the charge on my Angel card!!! Really customer service means nothing. I never complain but I think I'm done with them now. Ridiculous!!! They will go out of business one day and wonder why...

My fist payment was due and I was out of town. Try to make the payment over the phone. But due to their system after a couple of log in tries, it lock in out of the account and said I had to try later. Later that day in the evening I made the payment. Victoria Secret Angel card says that after a certain time they take the payment the next day, which I don't understand as long as you make the payment same day. Well made the payment and even got a confirmation of payment received that day. Victoria Secret Angel credit card still decided to give me a late fee, and after I call the rep they did not help or assisted in any matter. I have been huge fan and always paid on time never late on. But they decided to lose a customer over a late fee. Good luck with them. Be careful because they will try to steal your money.

The panties logo is peaking right in the middle. If I'm going to spend $10 on 1 pair of panties, they should feel like heaven on my bottom. And they should NOT peel! It made me mad. I followed wash instructions too. STUPID!!! I hate that I have to write a review on a pair of panties that I spend more on than I would spend on food. It says a lot!

My daughter and I went in Victoria's Secret in the Arnot Mall in Horseheads, NY in search of another great fitting quality bra. I've ordered online previously and received great, long lasting bras. We were there for 10 minutes looking for great bras and not one approached us. Many of the bras do not show a price, and also the option to order online and style through the store for any color or option is displayed but no assistance. This is a great value to me as a customer. I was very disappointed that for a $30-$50 bra we were not offered help. I looked at my daughter, 15 and stated shopping rule number one, if you are purchasing one single under garment over $30, and the store do not offer assistance within a reasonable time, walk out and never return. She was disappointed, but there goes a possible $100 sale or more for your company! And yes, we go home without a bra and who knows what else.

Saturday 4/11. I was at Victoria's Secret in Bismarck, North Dakota. There were 2 pr of pants I really liked. They told me they could order them for me & they would be shipped to my house. The girl at checkout told me the computer was down & she couldn't order them. I said "Can you write down the product # so I can order them from home." She gave me the # you use to scan for the price. I called the store, was put on hold and nobody ever came back to the phone. I think my days as a customer are over.

I recently went into my local Victoria's Secret store here in Maryland and have to admit, it was a horrible experience. I walked into the store looking for something specific and was unable to find it. There was a sales clerk standing off to the side of the front of the store, welcoming customers as they entered (she did not welcome me). As I stand there waiting for her to acknowledge the fact that I was standing there looking at her for help. She continued to ignore me and talk to everyone who was walking in the store. I must say, this was completely unprofessional. I understand that I may not look like everyone else that walks into your store, as I have tattoos and hot pink highlights in my hair, but my money spends the same as everyone else's.

I wanted to write this review to let others know how very dissatisfied I am with Victoria's Secret shipping and customer service. I had the wrong order sent to me not once, but twice. I had to drive to the Victoria's Secret store on 2 separate occasions to re-order the correct underwear. I initially ordered the 5 for $26 and 2 of the pairs were incorrect. I took those back to the store to re-order the correct ones and when I got the 2 replacements in the mail, one of them was wrong. I even chose the one I wanted with the sales associate at the store. Such an inconvenient experience and I'm very disappointed. I won't be ordering anything online again.

I bought VS Fantasies at Short Hills Mall (store #5009 & transaction # **) today (4/12/15) & asked the cashier (with cashier # **) if the mist is for 7/$35 like what's in the Victoria Secret website. She said NO & that it's for 5/$30. I further asked why they don't price match with their website & she rudely said, "I don't know! I don't work for that Company!" The odd thing is that I just bought the same thing last night for 7/$35 from cashier #** (transaction #**) who is waaayyyy more pleasant than the cashier I dealt with today. Customers will surely appreciate a better customer service from cashier # ** & consistency with prices in store & online.

I purchased a garter belt for Victoria's Secret online with my Victoria's Secret gift card. I had $49 dollars on my gift card. I mailed the item back & now I'm only suppose to get a check in the mail for $29? They can't take $20 dollars from my card for taxes & shipping??? That ain't fair taking half of my money???

I've been a Victoria's Secret fan for years and their bras are not even available in Malaysia. I bought them all the way from the States! Today I felt betrayed as I found out that their push-up bra has oil/gel packets hidden in the layers of padding and it leaked all over my outfit. This is not the first time it has happened to me and I thought I must have had something spill over without realising. Can you imagine my embarrassment at that moment looking like I was lactating or sweating from my **. I'm definitely staying away from VS bras from today onwards. So disappointing!

I generally love Victoria Secret's underwear but today I have decided that I will never step foot in another Victoria Secret's at Mall of Georgia in Gwinnett County, GA. The wait started out with two lines of about 10 customers in each line. It took exactly 30 minutes to even get to the cashier! After making my purchase, I spoke to the Manager who told me that she was short on staff and could not help the wait. Well, Victoria Secret has lost a customer because this manager was a poor manager. Instead of her folding up panties... she should have been waiting on customers.

I ordered a bra and some panties from the 7/$27 sale online. Yesterday, I got the TOTALLY WRONG ORDER in the mail. The packing slip for another person's order was in the package, and you could tell someone just slapped my mailing address label over the other person's. Initially, I was totally livid. But I called customer service, talked to an associate, and she was really helpful. She explained to me exactly how she was going to remedy the situation, and what I needed to do with the package I got. All I had to do was put the return label they provided on and drop it in the mailbox, I didn't even have to buy a new package because theirs was already designed to handle returns too. She also had my new order 2 day FedEx'd, and refunded the cost of shipping to me. No, I won't get my things as soon as I would have liked, but I still will get them before the initial date that they gave me on my original order (March 30).

The manager at Victoria's secret in Burlington NC has been the same manager over years, she had problems with my sister where she find out my sister and her were dating the same guy. My sister left the guy and she keep calling her then she find out she shops at Victoria's secret then used their system to pull my sister information and started stalking her to the point she took her to court. I go to the store to make a purchase and she is trying to tell me that I need to leave then I get a phone call from one of her friends harassing me again. Where did she get the information- VICTORIA'S SECRET Data. So if Victoria's secret will allowed their employees to used their customer information to their personal gain is wrong. Police department has record of all this.

I was in the Mall, Lakeside, located in Sterling Heights, MI. Normally, I order online, but I thought I would try the store and save some money on shipping. After walking around for 20 mins (they had one girl on register, a manager, and one girl just not paying attention) I walked up to the manager, who was in the bra section and said, "I need to find a 40DD in a unlined body bra". Her remark was, "you are never going to get those big ** in anything in this store, you need something with stretch." She rake through some bras and handed me a 38DDD, I said "I don’t want this type of bra" she said, "this is your only hope in the store, go get in line and try it on."

I bought the Tease perfume at V.S. and what a ** product. It smelled beautiful so I bought it for my wedding and when I got home the tube spray sucked up all the perfume out of the bottle. There was no on or off like so other ones. I spent 50 dollars and bam, used once and it's gone. Then I bought their new scent Scandalous. Same thing happens but with an added twist. Now I can't get any perfume to come out of the nozzle. Money wasted again.

A dear friend whom I have worked with for over 15 years wanted to get his relative a special present for her hard work at school. My brilliant idea was that most girls in her age demographic love Victoria's Secret, fantastic store! (He had been accepted for the credit card already for this section of the complaint) He does not like, or in better terms can not handle the mall. Parking, walking, locating the store. I could not possibly know what to pick out for her but I tried, girl on the phone was even assisting, order would be shipped that day. I cancelled and told her we would need a A SMALL GIFT CERTIFICATE (fyi.... they continued to press the angels reward card - Perfect, he can pay a little each month. He applied, got a credit limit within his income range, the only reason he did not pay by personal card) A few days later went to purchase the gift certificate online not realizing he needed to wait for the card to arrive to enter it at checkout.

I have 2 daughters so let's just say we spend a lot in this store. We are into the PINK label. The quality of the sweatshirts is not good. I am a stickler about taking good care of my clothes. I wash these items separately, in cold water, inside out and NEVER dry them. I don't wash after every wear. Even after these precautions they have lint balls stuck to them that I have to shave off after every few times they are washed. Under the arms where they rub against the sides of the shirt there are lint balls also. This is very time consuming and annoying. For the price of these things (sometimes over $60 for a sweatshirt!) they could make them better quality.

I went to apply at the barrie Victoria secret today. I walked in and had a nice young girl approach me and ask how my day was. I asked if ** the manager was there who I was told to ask for. She said yes she is at cash. I went to the check out. She was with a customer. Which was fine. She looked at me in a disgusted way "why are you trying to apply for here?" Another employee came and said "are you here to hand in a resume?" I said yes. She then went to get me an application and asked "** where they were." ** responded "I don't know around, maybe you have to go to the back (I don't care tone)" and shrugged her shoulders. The employee found one and THREW it at me and walked way. Makes me not want to shop or work there. I'm disgusted in the way they treat people there.

I paid my bill on time, in the store, as soon as purchase was made. It went through my bank yet was not applied to my account with Victoria's Secret/Comenity. The company took my payment but did not apply it towards my account. I am not sure how this legally happens. I have been charged late fees and interest. When I called to have it taken care of, the agent said I have the burden to prove that your company took the money from me. As soon as he heard me say that I saw on my bank statement that the payment had been processed, he said I should just mail it in. This is unacceptable...The company messed up the billing and insists that I have to work to fix it. That is absurd! And it will take up to 60 days to return my account to as it should be. I can accept that mistakes happen with accounts, but for no one to take this seriously or correct the problem promptly or appropriately...that I cannot accept.

I've been shopping at VS 7+ yrs. I'm also a VS VIP cardholder. I spend over $500 a month in store and recently began purchasing online. Although I love all their bras my breast are natural & big & they don't always look flattering so, I'm forced to exchange & sadly return a few. I was in there today 3/05 to purchase 3 bras and 6 panties totaling $176 ($425 spent so far this month) so I also decided I'd EXCHANGE a bra I purchased but was unable to try on the day of. The cashier informed me I had reached my RETURN LIMIT. I tried to explain I hadn't returned very much in comparison to what I've spent. I do however EXCHANGE an item when the size is unflattering (I can't just pick up a 34 DD & expect it to fit like the one before. THEY'RE DIFFERENT!)

I received an email at 5:30 pm stating the limited edition tote ends today with a purchase of 75.00 and you would get the tote. I went to their online site to place an order because I really liked the tote, I even applied for the credit card and got approved. I noticed that the order did not show the tote at the end of my purchase of $113.00.

The store manager at Sunland Park Mall in El Paso Tx. Is very rude and unprofessional. I was told her name is ** by an associate, and I just don't see why someone would be so rude if customer service should be your main priority, especially in that role. About a month ago I bought a body mist spray and suddenly it stopped working, no matter how many times I pressed, nothing came out. I found that very strange because the bottle still had a lot of product. I took the body mist to the store and asked for a replacement since the product was useless. The associate told me there was nothing they could do and I asked to talk to the manager.

I am a frequent shopper (2x a week) at Victoria Secret. I went last week to a store and received a flyer stating several offers (different from the "offer code needed") starting March 3-8 2015. On the front was a promo for the swim special and time/date/channel. I waited until today Mach 3 2015 to make good. I went to another store and they told me they are not doing those offers. So none of this is mentioned on the flyer. Just the offers dates and to check online which if you do it mentions nothing of any offer. Now I call the customer service number, was on hold for over 30 minutes. They offered me to give me the body lotion for $5 after I had to take a picture of the flyer, email it and wait for them to decide. The young lady was nice the first time. I explained I will try to go to store that does have offer. Due to the snow received today in New York, I wasn't able.

I just wanted to say what is good and what is negative about Victoria's Secret. I have shopped online and in stores religiously for years. I have decided this year to start shopping at other clothing stores instead of VS due mostly to the poor quality of the clothing. I want to say that the bras, workout clothes, and swimwear are all of excellent quality. Also the pj's are great too. However I would not recommend any other clothing because it is poor quality and rips after 1st or second use. Also they use to offer better coupons and sales that would bring me into the stores but not so much lately. When I asked a sales associate why that was, she said they were losing too much money. Hmmm I spend over 1000 dollars there every year. That will not be happening this year, I'm shopping at Maurices - better clothes and excellent customer service, that's who is getting my business this year.

I called to order via catalogue, due to a gift card that I received. "Jess" was so snotty on the phone and talked down to me. So I called and asked to speak to a manager, convenient for them, no manager was available. I was told, "the manager just walked past me and I will have her call you. Our turnaround time is very fast, you should be receiving a call shortly.“ SURPRISE! NO ONE ever called me back! I let my friends and family know to never give me a gift card for there ever again. To make things worse, the Victoria's Secret at the Berkshire Mall is so ghetto and the attitude of the staff is so poor. I have lost all my faith in Victoria's Secret. I do not have an order number because of the attitude I received on the phone, along with the poor follow up, I just went to the store.

Like everyone else when I buy an item cash or credit, no ID required. When you exchange or return, need ID. This is ridiculous, they have panty sales all the time so I have purchased the same ones. You are only allowed 4 returns. Why can't they just do even an exchange?