Victoria's Secret Reviews

Natalia was amazing, she listened, was kind and going to rectify my situation. Then Anna came on, and was rude, dismissive, and read off a teleprompter. Ugh, I ended up cutting up my card and will never use it again as a direct result of my experience with her. Angel card member lost. Thanks for making it easy. Get rid of Anna, and promote Natalia.

I am a Victoria’s Secret customer and Vip card holder for years now. Have spent a lot of money on Victoria’s merchandise. Not anymore!! My son purchased me a 100 dollar gift card for my birthday and when I went to place my order and put my card number in it kept saying 0 balance? So I called the number on the bottom of the receipt, and found out my card, that I had right in my hand had been used at a store in California??? Now we live in Pennsylvania which is hundreds and I mean hundreds of miles away from California and I have not left my state in over 6 years and have not been to California. So my question is how could someone use my card in a store in California without having the card in their hands? They cannot answer that. But I can, someone is selling gift card numbers and pins. Or something to that nature.

I returned items with a receipt for store credit instead of getting the money back on the card which is something I regret. It was a total of 59 bucks and I saved it when I wanted to use it. Two months later I walk in and I when I wanted to use it and the cashier tells me it had zero balance so I called customer service and they said someone used it and I said it wasn’t me so they said they would investigate. It took them 6 months to tell me someone used the gift in store 5 hours away from me. I told them it wasn’t fair on my part because I trusted their gift card to hold my money for the day I wanted to use. They said they were not giving me anything because the gift card was issued, but how is that fair to me? The girl offered a $25 gift card but that doesn’t make for the money that was lost.

I just had a terrible experience calling Victoria's Secret customer service, I never requested to receive my statements online because I do not use that page and don't use my credit card that often, plus I like to pay as fast I can the way don't have too late. Well I made a purchase and paid part of the total amount because was thinking to make a return. Was waiting for the bill and nothing. Finally I receive the bill and shows 2 late fees! When I called they refuse to help me even with one fee and they show NO interest to keep me as a customer. So disappointed!!!

Back in May of this year, I went to Victoria's Secret to shop and I ended up purchasing a few bras and some body spray. It was that time of the year and they had a few deals (3 for $25) on the body sprays as well as the bras. Upon purchasing the bras, the sales clerk informed me about a free bag that I had earned by purchasing the bras. I was pleased and I said thank you and left. The following week was Mother's Day and I decided to gift the body spray and give it to someone. When I did so, I learned the person was sensitive to smells so I decided to give them a card instead. Anyway, with that being said, I decided to return them (sprays).

I shopped in most of their stores in OC and almost all of them have bad customer service. One of the sale assistance in the store in the Block was yelling at the customers when I walked in. I decided to shop online instead. I made 2 orders this month and they lost one of the packages during the transit. I contacted their live chat and they talk to me as if they don't care about my package at all. I know I'm only one of your customer, but they should at least act like they care.

Victoria's Secret pink was having a sale 25 dollars for leggings and tshirts, a very good price for those things and if you spent 75 you got a free duffle bag and water bottle and if you spent 150 you also got a free sherpa blanket. I ordered right at 10 (midnight pa time) when the sale started. I talked to a representative because I didnt know I needed to put in a code for the free stuff. (I contacted them right after I put in the order) and she put the order in for me. The next day I get an email saying the bag and blanket was out of stock and I wouldnt be getting it. Two friends of mine placed their order later that day and they both received the bag and blanket. I realized then because of my disappointment that I only really ordered that other stuff because I wanted the duffle and blanket.

Back on May 9th I made a purchase in their store for almost forty dollars and when I finally got my credit card I paid off the balance and closed the account. Well mysteriously they never got the payment nor my address but they were able to send the credit card to me without trouble but never a billing statement. I spoke with two different customer service reps that said that my payment went through and I was fine. Evidently, they were wrong. The issue did finally get resolved but not without a fight on my behalf. I was spoken to very rudely by two reps and given a lot of miss information. I will never do business with Victoria's Secret again. Evidently good customer service is a secret with them and would not recommend anyone doing business with them.

Never received my Victoria's Secret card. I purchased items from Victoria's Secret and since have not shopped there at all because of how they handle their credit card and I wish I had never set up a credit card with him to begin with. I believe it's in collections with Comenity and they're very difficult to deal with. I refuse to deal with them at all. They have ruined my credit score! I believe I'll go for a bankruptcy regarding this company. I don't want to give them another dime more than I have to.

I went to Victoria's Secret looking for panties and while rummaging through the mess of unorganized underwear, I got pricked by two needle pins that were about 2 inches long. Since I got pricked, I filled a report, and while I was filling out paperwork, the manager leaves into the back and doesn't come back to fill out her section of the paperwork. Confused on my part, I asked another employee where she was and if I filled out everything correctly. She told me I can leave so I leave the store. I realized I should have gotten a copy of the report so I drove back to the store and asked to get a copy of the report for my records and the manager at the Victoria's Secret 1600 S Azusa Ave Rowland Heights, CA 91748 United States, refused and explained how it's confidential and then she started to explain how she doesn't have the paperwork.

I had place an order at Victoria Secret and they had promo codes for free shipping over 50 and 30% off one item. I am an Angel Forever member, so I had added my items to my cart and had selected the offer codes to be automatically added to my order. The 30% off took my items total below the $50 and below the free shipping threshold. In doing so it automatically added the $8 shipping fee which I did not notice, I had saw the order was over $50 and thought I was good to go, I get my order confirmation in the email and saw I was charged shipping. I contact customer service to cancel my order. Their chat is 24/7. I was speaking to someone and they said as a courtesy they would waive my shipping fee because the order has already been charged and processed. They could not cancel my order. This is only an hour after I placed my order. We get disconnected so I chat back and get another person, but also get disconnected.

I went to Pink/ Victoria Secret last week to buy a bathing suit because they were having a semi-annual sale, and boy do I regret it! First, the store was atrocious, everything was everywhere. Second, I couldn't get help even though there were certainly enough employees. Then once found a bathing suit I had to wait in line for ten minutes to get into a fitting room when there were fitting rooms open on the other side! At this point, I just wanted to get my items and leave but nope I had to wait in the check out line 15 minutes. I've Pink/Victoria Secret PLENTY of business over the years, but not anymore I will never shop there EVER again!

Yesterday I went to Victoria's Secret for the semi annual. The PJs had the price of $ 9.99 very large, the same as the sportswear. The bras $ 6.99. I decided to try on a pair of sports pants, PJs and three bras. When I went to pay, I was surprised with the total price of my purchase and asked the cashier. She answered that they were $ 9.99 and up, the pants came out $29.99, the bras $16.99 and pajamas $29.99. I am very disappointed and this is cheating. Never in all the years that I live in this country did that happen to me. Bad marketing, they cheating people with offers that do not exist. I will never lose my time in that store anymore.

My item, which I had to order online because they did not have it at the store, was never delivered. USPS shipped it back to them bypassing a delivery to me. Victoria's Secret obviously charged me for it. I asked for a refund since I never saw an item - I placed 3 complaints with their customer service, and all 3 times I was promised a refund. Last time I talked to their customer service manager Jennifer **, and she promised a refund email within an hour - well, it has been 24 hours and I still do not see the email (I checked spam), and something tells me I will never see it. These people are incompetent liars, and this company with this customer service should not be doing business in US. Do not order anything online from them. They are the worst. Very disappointing.

These customer care associates have the worst communication skills. After talking to FIVE of them and finally receiving my package, I paid full price without two of the original items I ordered. All I wanted to do was change my address and that led to me getting overcharged and then "refunded" for two items I didn't even know were unavailable after I purchased them. But this refund just got me back to the original price I paid in the beginning for ALL of my items, so I basically paid the same amount I was originally going to pay with two less items because these associates don't care. SO FRUSTRATING. Each person responded to me like I was stupid and at fault when really they don't communicate everything properly or ever tell me my items were unavailable. I tried explaining my situation to each one and the each insisted I was wrong and didn't care to actually help me. I will be sure to cancel my VS credit card. (:

I had a lost package from Victoria's Secret. It totaled $478. I had it sent to my boyfriend’s parent’s house since I would be at work all day. So I had it sent to him. Well, the order was misplaced by FedEx so it never arrived. I called Victoria’s Secret to let them know. They gave me the runaround for 3 days that I would get a refund. Then I call on the 4th day, to find out I wasn’t going to receive a refund. They then said I need to speak to Eve **. Eve ** then said they would not refund me until I filed a police report for other orders that didn’t belong to me that were reported lost almost 2 years ago. I told her I didn’t know which ones she was talking about because I had always received the orders I had recently placed. She then said I needed to file a police report for those orders. I asked her to give me more info on those orders that were sent to my billing address. Eve said she couldn’t because they were not in my name.

It's shocking to me how some of these companies are being left behind in terms of technology and customer service. I asked to cancel an item from an order because I saw it in person and the item represented online looks so much better than the item in person. They couldn't do it. I was willing to receive the remainder of my order or cancel the whole thing. It didn't ship for TWO DAYS after my inquiry. Honestly these companies need to get up to speed or something, because in this day and age this is an unacceptable level of service.

The plastic Clasp on the front of the bra broke. Took it back to the store and all they said was, "Oh well time to buy a new one." I told her that yes I bought it last summer but it was almost brand new. She did not seem to care. Now have to take it to a seamstress to fix it. :(

I have not received a statement from VS, as I charge at the store to get the points then pay cash. Well, store in Deer Park, IL took my payment and "forgot" to give me the receipt. Due to a sudden death in the family, I totally dismissed this. Now it is May and my account is in credit and collections. They show NO payment of the cash and will not even try and help me track what might have happened. THEFT. That's what happened. Who took my payment of cash that day??? No worries, my credit rating is over the top, this will not tarnish. Again, I tried to resolve this with no help or assistance from anyone at VS. They just said, "Too bad, can't help." DO NOT SHOP THERE.

All the girls that work in Victoria's Secret at the Rockaway night mall are very rude. I went there and was asking questions about their products. I asked 3 girls about different things and each one was very snobby. I didn’t even want to ask anything by mean girl # 3 so I went to check out and the girl at the desk ringing up my items was also very rude. I asked about the free gift and she chuckled and laughed as she got it for me... I said ty and she didn’t say anything. It was just a bad part of my shopping being in there.

I went to the store at Mohegan Sun. I always wore the wrong bra sizes and stopped wearing them. On top of that I can't wear back closes and got sensitivity problems, ended up being measured wrong and still ended up with a bra that looked ugly on me and didn't support me which made me so uncomfortable. But this store got me fitted right, made me feel sexy again, comfortable, good support. What can I say I love the bras. They don't itch or hurt me and fit great.

About 3 months ago I went to one of Victoria's Secret by my house and one of the girls discriminated me because of my looks. I am Hispanic, I was tired that day so I looked tired. My hair essentially done, I didn’t have make up on so she probably thought that I was going to steal or I didn’t have any money but she made me feel discriminated and it feels bad to a point that I don’t even go to that store anymore now. I go to another mall further because I don’t feel comfortable going to that store.

Went into the store. Made payment. About a few days later I didn't see it in my account. Went into the store. Show them my receipt and even got loss prevention involved. They say they see us in the camera doing the payment but somehow our transaction just disappear from their systems. Not once they try to contact us or look into the camera or anything to see why they were over $574. And they would have to call corporate office to get it approve again. Went into the store again to do the transaction. They say it will clear in 24 hr. Still nothing. Corporate office call me and offer me $150 gift card for the mistake they did and how they treated us in the store. Really $150 isn't going to change anything. Definitely not going there anymore and is happen to close my card with them. Wonder how many transaction just disappear out of their system and no one follow through with this issue.

After waiting for my coupons to activate, carefully shopping and entering coupon codes and paying over $100, VS decided to delete my order. Like, literally just decided to discard it. I was getting a free tote and free shipping, due to coupons - they must have run out or something. Either way, they claim that the order never existed. They took my money, but say that the order wasn't placed. Promise to refund my money in 3 - 5 days. NEVER AGAIN. This is why I don't shop at chains.

Bought lots of items to try and find best fit bikini and returned the ones I didn't want. Followed return instructions carefully and correctly and no refund and no answer to any of my emails. This is fraud - so buyer beware.

I give Victoria Secret products 5 stars BUT their credit card 1 star. They make it as hard as they can to pay your bill so they can charge fees. I have always paid on time and paid substantially more than the min payment so my pay, my payment record is clean. I have had many problems with trying to use their automotive system throughout the years. This last issue was the final straw that broke the camel’s back. I paid using the only checking account I have had in 25 year and completed the transaction writing down the confirmation number. Next statement shows my payment returned along with a $25 fee and $9.95 interest fee. I called to see out why. For some reason their computer system had changed one number and my checking account number could not be found. It took 1 hour to work it out - the payment was processed - the fees taken off.

I cancelled my card because I only applied for it because of pressure from the salesman and I paid it off and didn't want the temptation of charging in it again. Then they sent me this thirty dollars off and said I can't use it because I cancelled my account. I didn't have to use a credit card to be able to use it. Then all they care about is getting you to spend as much money as possible. I mean the sales people were helpful but it took me forever to find one who actually knew what she was taking about.

It is extremely frustrating when VS or PINK discontinues a fragrance without warning, especially because they assume you will love their new ones. They did this several years ago with Fruity and Bright and are now messing with Fresh and Clean. A few months ago they were having one of their buy 2 get one free so I did. I purchased several body mists and body lotion. I literally bathe in it so it's not like it sits on my shelf for months. I opened my last bottle and there was a totally different fragrance in the bottle although it was marked Clean and Fresh.

Apparently Victoria Secret sent my package to another person, they said it was delivered, but not me, the unbelievable part is when I sign into my account it indicates I have NO orders at all, but they took the money from my bank account, and I don't have my stuff but they said it was delivered, but the proof of delivered don't indicates either my name or address. And I am tired of spent my day chatting, sending emails and screenshots to a company who don't really care if they solve or not the problem. I feel scammed!

Well the store in the town I live in stinks from their customer service to the selection. And mostly their customer service. So instead I decided to shop online. Initially I used the free shipping on purchases over $50. But during checkout I decided I wanted the items sooner than later so I opted to pay for 3 day shipping. Here I am on day 6 with no package arriving yet. And the lady from live chat was no more friendly than the associates in the store here. I can buy underwear and bras from Walmart and still be sexy for a quarter the price. And that’s what I intend to do from now on.

I recently purchased a Victoria Secret bra online, thinking I could take advantage of a sale. Well, the bra arrived and had an odor to it, similar to a chemical adhesive smell. Although I laundered the bra, the smell was still apparent. I have been a long term Victoria Secrets bra purchaser at the "brick & mortar" locations, however, I am simply appalled by the smell and the quality. It is not safe to purchase Victoria Secret garments online. It gives the impression of poor quality, design and counterfeit production, which is not up to the normal Victoria Secret standard. Such poor quality and putrid smells, leads me to believe that the garments are being manufactured aboard. SHAME ON YOU VICTORIA SECRET!!!

Growing up with VS creates loyalty to certain products. I'm so upset how so many things become discontinued without warning. Women have a signature perfume they love all their lives. Why would you discontinue your best fragrance but yet keep the worst stinky ones? Divine was best ever. Strawberries and champagne best ever. Gone gone with no warning. You blow up email through with promotional bullcrap but you can't warn what's being taken away so fans can stockpile? What kind of customer loyalty is that. Then an entire clothing line disappears. There goes pretty dresses. I do like the Pink line but clearly those are made for young skinny girls. Then you drop the entire makeup line after I was attached to 2 eyeshadow. Wth is going on. Horrible and depressing.

On December 19, 2017, I purchased two gift card for 70.00 each at the VS in Escondido, CA. I placed each gift card in Christmas cards and I gave them to my nieces on December 25th. A few days later my nieces tried to redeem these cards and the cards had zero balances. My receipt shows that the transaction at the VS store correctly added the 70.00 to each card; however, the cards were redeemed on December 21st at a VS store in Ontario, CA - 82 miles from my house.

The customer service was horrible at best. They don’t care about what happening to you at all. I’m sure they will always try to find a way to get money out of your pocket. Getting a Angel card was a big mistake that I could ever done to myself. I got a payment overdue because of some idiot over VS said they sent an billing statement way before the due date, guess what? The statement came 15 days after the assessment fee got applied including interest. I called to get help of this particular situation only found out that they can’t do anything about that and the representative has no responsibility and ability to this problem at all.

In April of 2017 I received a bill from a purchase I made on my Angels Rewards card. At that time I was told I also owed late fees. This was resolved and the late fees were removed Or so I thought. On February 7, 2018 I received 6 calls from An unknown caller. At 8 am on February 8th another call came through and I answered. It was a collection agency saying that I owed $86.28 from February 2017. I never received any bills or notifications regarding any money owed. I refused to pay and I called Victoria's Secret which put me through to Comenity Bank who handles their credit branch of the VSAngel card. I was told that although my bill was paid in full a year ago and paid through their customer service, I had paid after the due date so finance charges occurred.

Dr. Victoria Secret, don’t ever send trashy mail to my house ever again! I do not appreciate what I received Thursday from you. I have young children that do not need to see half naked women hanging on each other. I thought you were better than this but I guess you are right up there with other trashy companies.

I called to check my balance on my credit card so I can pay them off in time (hadn't seen my statement recently) and lo and behold, my limit has been lowered without my permission. I talked to the rep. She says it's an automatic thing for the company to go in and check frequently. I got upset yet remained calmed and told her they have no right to do that. It goes against my score every time they do that. And they do NOT have my permission. She said again it's an automatic thing in the system. No. I said, "No." I'm trying to raise my score, not lower it because of underhanded companies like you. So no. I'm not satisfied and they should be sued. It's also in a record like with me saying "you do not have permission to check my score."

I recently went into Victoria's Secret to purchase some bras. Having a bit of extra money I figured I would indulge and get myself some nice bras. BAD idea! I purchased 4 bras, all underwire bras in different styles. On every single bra the underwire is FAR too long and extends upward closer to my armpit area than any other brand of bras I own. I spent over $100 on bras and can't wear any of them without getting a sore from the outer edge of the underwire. I'd also like to note that I was measured by the Victoria's Secret staff members and purchased the suggested size. So it can't be the fact that I simply purchased the wrong size bra??? Get it together guys! You're supposed to be quality, not just a regretful purchase! I have attached photos of a black bra from Victoria's Secret and a white bra of another brand (that is VERY comfortable) on top of it to show the difference in wire length.

I placed my order on Nov 24 2017, with free 2 day shipping. I received a package on Dec 01, missing one bra. I actually did not notice a missing bra until I received an email on Dec 23, saying the missing bra is back ordered, and is expected to arrive on Jan 04 2018. Ok, fine, I wait. Today is Jan 04, and there's no update about the shipping on this order. The customer service told me that I cannot cancel this order until Jan 10. I don't know what to say. These were meant to be Christmas present. I've been doing online shopping for almost everything. But this is the only one I've encountered that takes more than one month to ship.

The customer service is terrible! Nobody helps me at all. But when I check out I have to give a name as to who was helping me. If I don't give a name they stand there looking at me and throw names out. Lol! Not happy AT all!!

The first order I placed was at a in store Dec. 13th. They said I would receive the items Dec. 20th. Then Dec. 20th passed and I didn't receive the items, I called call center. They advised that the items are on backorder and won't receive till Jan. 4th but this was for Christmas presents! Placed 2nd order with the call center. They advised shipment would be received Dec. 23rd before Christmas since it was next day shipment. Worried called early Dec. 23rd to the call center. They advised shipment will not be received on the 23rd but till Dec. 26th.

This is the fifth time I've ordered items from Victoria's Secret that appear as in stock when I place my order only to be backrdered. This was supposed to be a Christmas gift but the item will not arrive until January 4th. This will definitely be the last time this company gets a fine from me. As much as I love their products I hate their continued dishonesty.

I order gifts for Christmas online. I received 2 days before Christmas and they are all terrible quality. Nothing came with tags on them so they don’t look new. One shirt had a huge black mark on it. For what they charge the quality is awful!!

EXTREMELY BAD customer service! I have ordered 2-3 weeks ago three items from a special they were running. I wanted to have the sports bra for a while now and because they were running a special I decided to buy a set (as I have never bought myself a matching set). First, the order didnt came through but it was deducted from my PayPal account. Later I tried it again and it did came through and I was refunded for the other order. After some days (on the 13th of December) I received a message saying my order was being processed and that I would receive an email when my package is ready. On the 18th I still didn't receive an email.

I was a Victoria's Secret credit card holder for over a year. I always paid cash in store or debit card from my checking online. Just a couple weeks ago I decided to use the card from them. I was supposed to get a reward for how many points I had accumulated. When I messaged them to ask about my reward they sent me a message back claiming they had to cancel my card because they ran my credit again. I guess the 10.00 reward card that I assume I'm not getting now was worth them losing a loyal customer. I will not be buying from them in the future. The one star is only because I had to choose one.

Victoria's Secret was offering a coupon for Free 2-Day Shipping On $125 or more, however, even when I had already spent 135.00 between a gift card and apparel, the coupon was not honored in my cart. I received the following, this offer was not applied because you did not meet the purchase requirements. Also, no online chat available, needless to say, they will not be getting my business for Christmas!

It is a circus every time I call for help. The coupons given are never right or spelled right and so they are not redeemable. The customer service representatives are rude once you wait over an hour to talk to someone. I could only imagine if they were organized how much money they'd make if customer service wasn't such a hassle. The stores are always crowded with long lines, pushy customers, and sizes all mixed up. So I try to order online but I don’t have the time to wait two hours.

Nov 24th 2017 placed my order, today is Dec 12th 2017!! I have called numerous times to try and find my order and each time I call they say it will be arriving that day, (I called 4 times). Yesterday Dec 11th 2017 I call and asked to speak to a supervisor but the employee would not connect me and decided to hang up after I said if I don't receive my order by tonight then I will cancel my order. I called today and decided to cancel my order. Once again they hung up on me. They need to re-train their employees and teach them what customer service is and possibly learn themselves! I like many other people will no longer order from them!

I love shopping at Victoria's Secret, and I've been an Angel cardholder for over ten years. They continue to make shopping fun with their constant promotions, as well as free gifts, coupons, rewards and discounts! I especially love shopping online, as there are almost no other websites that will let you enter more than one offer Code like VS does! VS is smart, and continues to be a sought after brand, so much so that even used items can have good resale value, so it's worth the investment!

Ordered a what I thought to be "great deals" from Victoria's Secret, turns out that it was all in USD even though I was on Victorias Secrets dot CA (Canadian website). When I checked my balance on my credit card I was shocked that I went WAY over my budget. Called VS right away to cancel the order and do it over but with less items. It was under an hour that I made the order so I thought it wouldn't be an issue. She checked my order and said that it had already been invoiced and I (or she) could no longer change or cancel anything. She (her name was Emily) said I would have to wait until the pkg arrives, 16 days from now, then return it by mail.

When I got home I open my item was purchased I find out the cashier didn’t put the free panty I got from purchase. I call the store they told me to bring back all the items for what they have the camera when I have the receipt. Anyway they make me upset I will return what I purchased!

I placed a Order for my daughter's birthday. I created an account on my name. My wife has a Large credit card Victoria's Secret. I happen to order the wrong sizes. I contacted customer service to asked if they could changed the sizes for me. Customer service could not do it. I checked my package and still had not left the warehouse. He could had contact the warehouse and had them exchanged the sizes. He said I will have to wait for the items to arrive first them return them. I never heard that or had this experience with any other company. I requested a Supervisor or manager and waited over 20 minutes and be told he will call back or to call him back.

I'm a customer from the UK AND I wanted to order some underwear online however VS don't have a click and collection option therefore I have to pay for delivery and it's not optional. So far not ideal but nothing out of the ordinary. It's estimated 3 days delivery, however after 5 business days and a weekend of waiting and not receiving a paid delivery which is twice the price of the items I've got, they come back to me and say they'll resend however they no longer have few of the items (which will be credit back to me) but I'm very disappointed. I waited patiently, then I agreed to a redelivery and I don't get my full order!? I would probably buy from store but never order online again from VS.

I purchased 8 sports bras from Victoria's Secret last year and 4 of the 8 are now non usable. The zippers broke! The wired bras seems dig into the side of your breast and leave a mark on them. I contacted customer service but they there is nothing they can do about it because I didn't keep up with my receipt (who keeps receipts for bras?). Never again will I buy from them again. And the cost of my sports bras are $53.00 each! Never again will you get my business Victoria's Secret.

Receive the email for the PINK Collegiate Collection stating 50% off on select schools only. Click on shop your school and the ad came up "50% off entire PINK Collegiate Collection purchase". I scrolled down and did not find the university that I wanted to purchase. I call the 800 number customer service and spoke with the rep and she said it was only the schools listed below on the page. She stated that the front page said it was select schools only. I agree with that but when I start shopping it said 50% off entire PINK Collegiate Collection purchase on the page at the very top of the page. I explained this is very misleading and to me it's false advertisement so I did not get my purchase and was not satisfied. And I was told that you were only entitled to purchase one item at 50% off per customer.

I'm so disappointed in the quality of Victoria’s Secret (Pink) clothing here lately... I have several clothing items I purchased years ago from them that is still in decent shape today, however, things that I've purchased in the last couple months totally falls apart! I have numerous pairs of the yoga pants and they have holes after wearing them like twice, and then a bra that fell apart in no time despite following care instructions to a T. This is ridiculous for items that cost $50 and $60+ dollars, and customer service could care less!

VS employees are rude and unprofessional. Went to VS at the Trumbull CT Mall. They didn't have my size so they ordered items for me. Shipping took 2 weeks, and upon arrival, it was not what I ordered. Brought them back to the Trumbull store, hoping that by now they'd have the items I wanted. They didn't. The store employee went online to re-order for me and she called their customer service dept. I told them I needed the items this week. They told me that I could have them that quickly, but I'd have to pay for expedited shipping. VS made the mistake on my order and now tell me, nastily, that I'd have to pay to get them shipped to me this week. The store employees and phone rep were RUDE and didn't care if I canceled my order, which I did. This is the worst customer service I've ever experienced! VS needs to send their employees to customer-service training before they lose all their customers.

My daughters and I shop there all the time. I spent over $200 every time. Apparently it don't matter how many time and how much you spend at this store. Their customer service on the phone will treat you different if you not an Angel Card Holder like myself however just wanted to give me 20% off and a disappointment letter for an issue I had. I told her “no thank you. I don't need your 20% off. I just wanted the issue addressed.” I will longer be shopping at any of your locations.

I placed an order with VS online (over $200), and shortly after making payment I did a double take on the size I had ordered, and realized I had asked for the incorrect size. I immediately contacted VS to let them know that this had happened, and that I needed to change the size. This was all done late at night Australia time, (3am US time) so there was no response from VS (understandably) until the next day.

My daughter and I went to the Victoria's Secret at EastChase in Montgomery AL. The salesperson was extremely rude to us as we tried to purchase a couple of bras. She even got an attitude and snapped at us while we were at the register. This caused my daughter to change her mind about purchasing anything from the store.

I've had this card since Dec 2016. I never used it, and it's because of this I was told that if I didn't purchase anything soon they'd cancel the card. So cool, I purchase lingerie, $78. I pay it down to $25 the next week. I call back in to make a payment where I'm told it isn't due until June, "don't worry about it." So cool. I make another purchase in June. I get a call July 20th saying I'm late, "can I make a payment." I'm thinking "well, I was just told I wasn't late," so after explaining this my late fees are waived and I pay my balance in full.

I waited on line for at least ten minutes while sales associate was taking care of customer return. As I patiently waited to make my purchase with my 19 month old in my arms another sales associate walked up to cash register. Ignored me waiting and took the customer she was helping on floor. Now I have shopped in Victoria’s Secret many times over the years and know that this is now how their system works. When you are ready to make a purchase you wait on line till it is your turn. Highly disappointed. Just as I was waiting so should have this other customer.

About 6 months ago I purchased two Bombshell Push Up Bras online purchase because this is another problem with Victoria Secret. They don't carry larger sizes in store. The quality of this Bombshell Push Up Bra has greatly deteriorated. Its quality has gone much lower and I have been having multiple rude in store employees encounters over the years. I'm very disappointed. They have given me a few small dollar amount e gift cards every now and then but when I am perm disabled, walk into a establishment, tell the manager I had surgery and asked if they had a disabled customer line to wait in as I was in tremendous pain and couldn't wait in a long line comfortably, the answer "no you have wait behind everyone else". Everyone else meaning the 25 people in front of me.

This is the only card or bank I know of who will charge their customers two different late fees totaling to an extra $50 a month. If you do not pay on time by 8pm eastern time. I live on the West Coast and this is so inconvenient and such a rip-off. Two different late fees?? How about is that legal?

I placed an order in April which was a semi-big order. However I was missing this cotton candy strappy bra, which was what I really wanted. However this item wasn't in the bag. It was also during a promotion where you were suppose to get a 20 dollar gift card or something for spending 40 dollars. I spent well over 40 dollars. My total was around 200 dollars. This was the deal where you get a sports bra for 20 dollars and the leggings were 35 dollars. I got charged for the cotton candy bra, which was not in my packet when I received it...neither was the gift card.

Let me just start off saying this is the worse department of Victoria's Secret. I have called them 10x in the last 2 days to resolve why my gift card was being used in another state. On my last call I requested a supervisor after being hung up on 3x by the same rep. And the supervisor was even worse the representative, he was really slow didn't understand a word I was saying and he had a strong accent that was so irritating. I was in the phone with this man for 1 hour giving him my information because he kept getting it wrong! I finally just hung up on him after cursing this man out because he pissed me off so much I never been so irritated in my life speaking to someone.

I really like Victoria's Secret but the website is a JOKE. It's slow, and their phone app is even worse. I would think they are large enough to look into their infrastructure. Makes them look extremely unprofessional when it takes an hour to order some bras. I won't order online again.

I was at the Melbourne Airport store (T4 terminal). I had the most horrible customer service experience that I have ever had. The young lady was sooo rude and incredibly hostile for someone that I only said hello to. She handed me my product without putting it in a bag and became even ruder when I dared ask for one. YOU WILL NEVER HAVE MY SERVICE AGAIN. SO DISAPPOINTED.

I recommend never ordering from Victoria's Secret. They are racist and say they do not make their clothes for ** women. I had a problem with an order I place, on different occasions, causing me to have to request a refund for never receiving the items. They are racist and the rep said "oh you live in Baltimore City, MD that's why you're not getting the packages." I said, "I don't understand." She said, "That is the ghetto and Victoria's don't want to do business with the ghetto." I asked for a manager and she asked me to email my police report and case number. That's all she could do. Something had to be done about this, it's totally unacceptable behavior. I will never order or buy anything from Victoria's Secret.

In August 2014 I went to Victoria's Secret and purchased 4 bras. I had the cash to pay for them. When the cashier rang me up, she said it was going on my card. I told her I didn't have a card and wanted to pay cash. She said they had my information in the system from the old card I had that had expired and didn't want cash payment. I again tried to pay in full for my purchase but the cashier wouldn't take the money. A month later I lost my job. When I got the bill I again went in store to try to pay it and again the cashier wouldn't accept payment.

Just read some reviews behind and I am totally agree with other saying. I've got a credit card in Victoria's Secret store and they informed me wrong about how the card works; so cause of that I didn't make a payment for a month and didn't know I've got charged the late fee (cause Victoria's Secret assistant told me there's no fees at all in this card). Next month I've got a phone call from Comenity Bank; the representative told me that I need to make a payment which I did (was like 2nd day of the month) and I asked him if there no late fees. He said that I will not be charged. When I checked my account I was shocked I was charged for late fee twice!! Even though the bank assistant told me different. After several mails from $60 fees they returned me $17 which is doesn't make any sense! Worst customer service experience ever! Thanks.

Returned bras that I purchased 2 yrs ago. Spent 232.66. Also bought perfume the girl sized me and they were the wrong size could not get back to 16th. And chestnut because I have a problem with my legs I explained it on the phone and the girl said, "Ok it was fine." When I went to return them for an exchange I had the receipt tags were on them. Never worn. They told me I have to exchange bras for bras and only gave me a credit for 40,00 after spending all that money for 4 bras. Very bad experience with them today and the male behind the counter looked at me funny. Hey it was their merchandise and I had receipts. They should have given me at least half of what I paid I feel. Never going back there again. And I use to spend hundreds of dollars a time shopping there.

The smells are wonderful and just right, and so many different ones, and beautiful and colorful. The prices are very fair and have coupons, and are great gifts. Mostly are on stock and the customer servers are very sweet. All the ladies in our home really enjoy them also. The clothes fit nicely.

Hello I am trying to reach out to someone about this. Thought I was going to buy me some nice underwear and bra sets, only to find out that they stop at size 38 in bra size!!! So I ask the associate do they have my size which is 42 https. She said "oh YOU will have to order online". I felt so offended and discriminated because of my bra size. I called the headquarters and submitted a ticket of complaint because it's not fair that I can't walk in the store and buy bras like every other woman. I told them I am not custom made I am normal and it's not fair!!! I don't wanna have to order my stuff and wait for it and every other small breasted woman can walk in and get theirs right then! This is not fair and I would like to get this in the public's eye. I did call the headquarters of Victoria's Secret and she just wrote it down and kind of hurried me off the phone.

Every time I go shopping in Danbury Mall it seems like no one checks the items they stock. When I first started buying from them it was great then a few months ago I came home and realized that what I bought was not in good condition. It's like the sewing machines break down because the seams were not finished. I ordered an item from online and received it today and the bra seams are coming off. Needless to say I will not be ordering again. I paid over 50 dollars for this item and it looks as if Walmart made it. I'm very angry. I will be returning to the store and I expect them to order and replace for free overnight shipping for a new one.

Overall I would consider myself very satisfied with the Victoria’s Secret Bombshell Lift. The word “Bombshell” refers to push-up padding that adds a two cup lift, as opposed to the standard one cup lift. At this point in time, Victoria’s Secret offers the two cup lift in a variety of products. I own two of the standard bombshell everyday bras, one multiway bombshell bra, and two of the two cup lift swim tops.

I'm so frustrated! 2 months ago I put in an order online. I wanted to used an e gift card I was given for Christmas but apparently you can't use it in Aus. No worries, I was told to use my bank card and I would be reimbursed. I wasn't. 2 months later and I'm yet to be refunded, I've been charged twice and haven't even received my order (is was sent a completely different order). I've been constantly emailing VS and eshop who both tell me to contact each other and I'm getting nowhere.

Over the last few days I have been shopping at the VS store and Easton and Eastland mall (Columbus, Ohio) because they had had a wicket sale! With that said I have spent 400.00 or more in three days! So I went to the Eastland mall yesterday, still had my pajamas on just so I could get the last of the Dream lotions that were there along with some more Temptation. When I walked into the store I was greeted by a store clerk who asked me if I needed some help with anything in which I told her no. My cousin and I was just shopping around. She then said okay let me know if you need anything.

While paying for my purchase I was asked for my Social Security Number and I asked the lady why did she need my social and she told me that's how they register for the rewards and in January, 2017 I received a letter from Comenity Bank thanking me for my recent application for a Victoria's Secret credit card and they were unable to approve my application because of information on my credit report and listed reason why they declined my request, gave me my credit score and the most significant factors in determining my score and one was number of inquiries. I did not request a credit card. I feel like this is their way of signing people up for credit cards without their permission and thinking that if you get the card you will not complain.

When Victoria's Secret's online order systems crashed on Jan. 17, 2017 my PayPal payment funds were held against their merchant account but not attached to any order. Wanting to get the products and believing the VS person on the phone, I put the order through again when the systems came back online. I was told PayPal could reverse the funds hold. PayPal can't, the vendor, VS can only release the funds, if they don't claim the funds then after thirty days the money is returned to me. VS do not want to release the funds and keep saying the funds release after 5-7 days from PayPal. This is not true. Keeping funds after being notified of the error and not having a valid order is tantamount to theft. VS have the ability to release the held funds but are not doing so. VS is entirely responsible as the systems error was theirs.

I recently made a purchase due to a promotion. Despite a correct address, my order was not delivered by USPS. I emailed upon first notification of delay, which predicted an additional week. When I contacted VS a second time to communicate the delayed shipment, I learned my order had been cancelled, my money would be returned within 5-7 business days. What a surprise. No response to my first inquiry, no help in replacing the order, no honoring of the promotion, no notification of cancellation. What a waste of time placing that order in the first place, and what poor demonstration of the apologies I received. Apologies mean nothing without a solution - the only solution I was expecting was assistance reordering and honoring the promotion made available date of original purchase.

I've been using Victoria's Secret for a 5 years. On this sales I were trying to make a gift to my friend. Victoria Secret denied my order because my billing address is different from my shipping address! So why do you have shipping address at all? I spend a lot of my time for ordering and trying to deal with Victoria Secrets customers care but they are not care at all! At all - they are not interested in you as a customer. Everything that they recommend is to ship order to my billing address and then to send it by myself. Idiots! And more on this - they offer me free shipping but charge me $60 for this "free shipping"! Worst shopping experiences ever!

I have purchased several of the Very Sexy push up bras, both in store and online. A couple of times straps have broken but my biggest complaint is the fluid/gel that is inside the bra leaking. It took me a while to figure out that this was happening. But many, many, many of my shirts have been completely ruined by this.

I have been a loyal customer of VS for at least 20 years. This year a package was mailed on the 28th of December and tracking stopped on the 29th saying it has been transferred to delivering agent. On January 4th I called to inquire about the package and was told that it was obviously lost and was supposed be delivered by January 2nd so a new package would be shipped overnight for my inconvenience.

The Wellington Green Mall Victoria's Secret Store there is not giving employees break or Lunches in a timely manner and many go 6-7 hours without a bathroom break... When asked for breaks after well over 5 hours they are told to wait. I saw a young high school girl about to fall out during the holidays shopping and ask a manager why she's not giving a break after a certain amount of working hours and I was told that she needs to wait. This was after 5 hours with no breaks for the bathroom or anything.

Both online and in store, I am always impressed with VS. The associates in store are very helpful and friendly, the items are good quality, the sale prices are great, and they usually have a great promotion going on. When ordering online, I have never had a problem with shipping or delivery, and when I've had to contact customer service, they answer promptly and are very helpful.

First let me say I was a Manager at a Victoria's Secret for close to four yrs and prior to that a asst manager then Co-Manager. I also was awarded for my exceptional inventory and loss prevention during my time as Manager. If Brand Standard Customer Service is being practiced in a store your Shrink will I swear decrease by a drastic percentage. Second by Brand Standard Service I in NO WAY MEAN embarrassing customers due to race, the way they look, age or social status (Or what you presume they have to spend). Customer Service is exactly as it sounds and should never be different from one customer to another.

I have order 3 matching PJs for Christmas morning for my sister and her daughters an extra one with different colors. I was also getting a free kimono as a bonus. I have paid extra for shipping to ensure that items will get here on time. They promised that my items will be delivered on Dec 23, 2016. I have not get the package on Dec 23, 24, 25 or 26. On the Victoria's Secret website, there was a message that lots of deliveries will be delayed until Dec 26.

I have shopped with VSecret in store or online for many, many (30?) years. My husband gifts new pajamas (etc.) to me every year for Christmas and Birthday. This year he placed his order November 28, order shipped on December 3rd from Ohio via USPS, package traveled to Alabama, Georgia, Pennsylvania, Alabama, Tennessee (where I live), back to Ohio. VSecret received the package back on December 18th and restocked and SOLD my gifts!!! They never contacted my husband or me and there was no explanation of why the package was returned! Why did they take our email address and phone number when he placed the order? My husband chose some other gift items and VS is overnighting them... we will see if the package makes it this time! Note that the original gift items were no longer available! Note that VSecret wasn't concerned at all that this happened!

On 12/20/16 I visited Garden State Plaza in Paramus, NJ, USA and purchased a sweater in their store with a gift card given to me by my dad with an amount of $200.00. On 12/21/16 I visited Jersey Gardens at Elizabeth, NJ and went in to the VS store. I got the stuff I wanted and asked my boyfriend to pay for me with my gift card with the remaining balance of $180.01 while I still looked around the store. Then all of a sudden I see him running towards me telling me that the gift card does not have any money left in it. I go up to the cashier and he keeps insisting that the gift card has $0 balance on it. At this point I'm confused and thinking that I grabbed the wrong gift card from my other wallet that stayed at home and started doubting myself.

I ordered 2 gift cards online. Eleven days later I received someone else's 2 gift cards. I called and customer service acted as if I did something wrong! I spent almost 40 minutes (mostly on hold) on the phone with them offering NO HELP to rectify the wrong doing on their part. I eventually demanded a refund and will NEVER purchase another thing from them!!!

I went to the store today to purchase some Christmas gifts. The store is having promotion with beauty products with buy 1, get 1 free. The 2 ladies there that help me were really nice, asking me for help. Since they have a very good promotion B1G1, I wanted to buy 4 gift set as Christmas gift. When I checked out, I felt very embarrassed and uncomfortable for holding up the line because the manager made me sign a form putting all my information including my driver license. I NEVER have to put down driver license for any purchase in the store. The cashier did NOT know what to do with the form and have to ask other cashiers and then they have to call the manager over after she left.

I recently made a purchase at the Victoria's Secret on 280 in Birmingham. Mareytta displayed amazing customer service skills. She was very polite and helpful. However, I went to the Hoover Victoria's Secret #90. No one greeted me, no one asked me if I needed assistance finding anything but Ella or Elisa I think was her name about 20 mins in. I went to the counter and provide one associate with my receipt and I asked her what would be the total if I exchange these bras. My exchange total was about 57 dollars and some change. So I left those three bras at the counter and proceed to find some items of equal value. I return to the counter and I explained to GWEN the lady at the register that I had an exchange. The three bras were on the counter... however she asked for my driver's licenses and I'm not sure why I needed to provide my driver's license for an exchange.

Every year I usually spend about $500 at Christmas in the store. This year I have already made some online purchases from VS. I went online again & tried to buy a perfume. It is listed as marked a certain price until you click it, then the price changes more than half. After wasting my time on CHAT I was told that they are out of the perfume. I said then "why don't you take it off the site or change the price?" Every transaction is always an issue and DON'T ever need to return anything. They have the worst policy ever. They act rude if you need to exchange. This year MACY'S will be getting my $500 because they actually have GREAT customer service and most likely better quality. I will NEVER shop VS again. IT SUCKS.

Just moved to Spanish Fort, Alabama 10 days ago. I received a gift of flannel PJs from Victoria's Secret from a friend in Florida where I moved from. She had asked for a gift receipt but I did not see one. I tried to exchange the PJs for a different size of the same product, which is in-store in CURRENT WINTER INVENTORY NOW. Without the receipt they were going to give me $4.99 credit towards the purchase of a $54.50 pair of PJs which still had all the price tags on them. The two young ladies and I guess member of management, ALSO YOUNG (which never came to the desk) conversed by hollering to one another across the store. One girl at the checkout said it had been purchased with Victoria's Secret Rewards. They had no way of knowing anything because there was no receipt. I have since contacted my friend that bought them and she said she does not have Victoria Rewards and is trying to find her receipt.

My last experience sealed the deal. It happened before but I thought they were having a bad day. There was no service and I was left to wait and wait and wait. When I finally had to go I found the sales person who say of "ya, I could do that." Why not tell me and not make me wait. They did not have the product I wanted or one even close in my size. When I went to mention that lack of service to a supposed manager (ha no skill there either). She turned ugly and not a touch of professionalism. I will never go into or buy a VS product again. I walked down the street and got a better (quality) product for less. VS is all about hike not service or product. Save your money and don't get abused. Go somewhere else.

There isn't a VS store in my town so I have to order online. I am ALWAYS charged for using the return label fee even though I use the "FREE SHIPPING AND RETURNS ON BRAS" code. Tonight, an associate, "Melissa" even ARGUED with me in chat that it's non-refundable. I called (held on more than 5 minutes) and cancelled my account. After years with VS, I am calling it quits. They don't appreciate their customers and lots of places sell bras. Goodbye VS.

I have bought many apparel items for myself and others from Victoria's Secret. Any time I went into a store they did not carry XL in tops, hoodies, jackets, pants, very few bras and other apparel. In the past I have at least been able to order XL size online. Now I can't even do that. They are delivering a terrible message to all women and girls. You can't be sexy or an angel unless you wear sizes up too Large. I am extremely disappointed in this company.

Admittedly I've never been much of Victoria's Secret shopper. I used to buy my underwear at Target or Walmart, but after getting a new job and having more money to spend, I decided to give it a whirl. I decided my old, tattered bras were pretty drab for a 21 year old and wanted something much sexier and flattering. I went into a Victoria's Secret at a larger mall in my state and was greeted by a bubbly sales person who was extremely helpful. She directed me to the bras I was looking for (the "Add 2-Cups Push Up Bras) and informed me that they were on sale 2 for $42.00!, and that I would also receive a free tote. On their website they are about 50 dollars each, so naturally I was ecstatic. She also measured me and helped me adjust the bra. She was helpful without being overbearing.

I've been shopping at Victoria's Secret for a little over a year now and I bought panties a few months ago and the quality was fine. I just recently bought the 5/$27 deal and within a few weeks I noticed little holes in all of my panties. I think VS is ripping us off and we are just paying for the price. Will probably never buy panties from them again. Be wary of this ladies.

Why do you have to be 18 and older to return anything you bought from the store? I was just there yesterday with my friends and I bought 5 pairs of underwear and then came back today to return them because I didn't get the right size. When I came back to the store I waited in line for 10 mins and when it was my turn I came up and said I would like to return these. And then the lady asked how old I was and then she also said that I need to be 18 and older and have an ID but I didn't because I am only 15. Now why can I buy anything from the store but not return anything back to the store. I didn't use a credit card I paid in cash. So why can I buy them and not return them, that is very stupid and I WILL NEVER EVER EVER RETURN AGAIN.

I have recently visited the Victoria's Secret store located in Tacoma, WA and have been disgusted with the way I have been treated. On October 08th 2016, I went to the Victoria's Secret and was completely ignored by the sales associates. This is not the first time that I have been treated this way at the same store location. I was in the pantie section looking through the various colors and prints when another customer came next to where I was. She was promptly greeted by a sales associate and was told of the sale and promotions and then was promptly given a bag. This sales associate was so rude that she went over me when I was looking inside the slide out drawers for my size and opened up a door next to where I was and told the customer that she can find her size here. I was livid. The customer witnessed how rude the associate was by going over me that she felt bad and I told her that I can wait while she gets her size.

I love Victoria's Secret but I think they are partnering with the wrong business (Comenity Bank), which is so disappointing. Well first of all THIS IS A CREDIT CARD. You should be grateful when your customer wants to pay. And when I say pay, paying always on time in full balance etc. This is America, people are busy working making something to pay their bills each month. Who would think for dates when their one, two three bills will be deducted per month? Nobody. That's why people set up an "AUTO PAY" so I set it up right? Well guess what, I saw on my statement a late payment fee of $28 on top of my balance which I didn't even thought at all because it was all in automatic payment straight from my bank account.

I am extremely disappointed with the transparency of this company. I understand you have a rewards program, but the first thing you need to say is that THIS IS A CREDIT CARD. It should be illegal and definitely is immoral to provide your "valued" customers a credit card without informing them. In no way was I told that this rewards program involved a credit card which is appalling because I'm sure thousands of people do not make that minimum payment not because they didn't have the money but because they were simply unaware, because of the SEVERE LACK OF TRANSPARENCY. I liked VS before. After applying for a "rewards program" because I genuinely wanted to become a more frequent customer and got shoved with this deal uninformed, I will never shop here again. Giving people credit cards uninformed is not a game, and it certainly doesn't foster positive loyalty.

I have bought Victoria's Secret underwear for years. That was all that was in my drawers. I've now come to realize that these undergarments are mass produced and made with cheap material. I put a pair on my first night of having them and my finger went through the lace. I used to be so satisfied with your products but now I feel that I need to go somewhere else to find my undergarments. Your customers work too hard for their money and pay quite a bit for your undergarments to be so cheaply made. One very dissatisfied customer!!!

Well I received a phone call from VS to my surprise. I always pay my bills in a timely fashion. I received a phone call stating they were going to put my account in delinquent because I was just late two days in which by the way when as soon as I get my statements I pay right away not giving the fact my husband just passed less than a week. They really didn't need to tick me off. Go after the people that don't pay their bills.

I used to love Victoria's Secret - so much so that nearly ALL of my clothing came from there. Then they stop selling clothes. My heart literally broke when that happened. But I found some relief in knowing at least I could still get casual clothing and bathing suits. Well, I've heard the news that they're getting rid of that too, so now I have zero reason to shop here. I was such a loyal customer - as much as I hate to admit it, I actually maxed my store card out more times than I can remember. Guess it's time to close that one out!

I have been purchasing VS and Pink items for years now. The quality of the products is very much below par especially, for the price you pay. All items end up falling apart, even when cared for properly. I am very disappointed in the quality of their items. I have purchased items at Wal-Mart that are made better and last longer. One would think for the price you pay at VS that they would take more pride in what they sell and how it is made. I am no longer a VS customer.

I have been buying clothing from VS PINK for the past few years and the quality for the price is terrible. I turn everything inside out, wash on delicate, cold water have no percolator in my washer, and use good quality detergent, and do not overload the washer or put them in with different colors. The clothing looks like it's been worn for years after one wash or falls apart with severe pilling especially with the hoodies. I never put them in the dryer. They are all hung to dry.

I had order the 5 for $27 panty deal online at VS and ended up spending $37.34 on the entire order (including taxes and a ridiculously high shipping cost). Anyways, after spending almost $40 online, I order something else from a different store at the same time, which charged to my card just like it did with VS. After waiting almost 2 weeks to figure out where my order was or the expected date, I decided to write to them. I was met with two very rude and awful replies on how I hadn't paid and they required me to pay almost $40 AGAIN. But it gets better. I won't be reimbursed at all! So in the end, I had almost $40 stolen from me and never received my order from this awful store. I will NEVER even think about ordering from this business that stole my hard earned money.

I have shopped in VS for 25 years! Mostly online as Canada just got the retail stores. Sales associates are curt, rude snobs. It's like their mad they're working. I have watched them gather and whisper about other girls shopping. Returning something, forget it! You will be treated like crap! Since when do you need ID with your bill to return? They check the item over like they WANT to find it dirty or something! And no receipt? Now you are mud. Don't ask for a manager cause she's worse. They learn from her. Goodbye VS???

I absolutely like Victoria's Secret's Vanilla & Coconut (Coconut Passion) fragrance mist. It's one of my favorite Victoria's Secret's scents. To me, the scent feels warm and the combination of coconut and vanilla gives that cozy, chocolatey scent (perhaps, I'm just such a chocoholic) -- it's comforting. Well, there are some vanilla-scented perfumes/mists that make me wanna vomit after it reaches my olfactory nerves, VS's product somehow is an exception to that (at least for me). The scent also stays for a long time. I usually buy mine at the Duty Free stores so it's cheaper. I also think that it somehow ensures that the product is authentic. And in addition to that, this particular scent that I like is a rare find in department stores in my area. An 8.4 fl. oz is usually around $12-$15. I got so accustomed to this scent, so I will always consider buying it. Thanks VS... :).

So today I went to Victoria's Secret and I bought 3 body mists. I bought one Strawberries and Champagne ($4.50 each), and 2 Dream Angels Blush ($8.75 each). One was for my friend's graduation party and the other 2 for me. After I looked at the receipt I see that they charged me 3 Dreams Angels Blush and 2 Strawberries and Champagne perfumes. They charged me a total of $13.25. I even said to my friend, who was next to me in the checkout "This seems like a lot of money.", the cashier looks at the list of products I was about to purchase, looks at me, and says nothing to me. Knowing that I was at Victoria's Secret, I thought to myself "Well, this store is kind of expensive, so the price makes sense." I get home and check the receipt and notice the extra charge for the perfumes.

I have been a long-time customer of VS and spent a lot of money with them. Today, after getting a promo offer, I tried to use it as today was the last day before it expires and it wouldn't work. I did the chat thing and was told they were running another promo which voided the promo I got, I was told. I then called them and was told the same thing. Very curt and could hardly understand the gal I was talking to as she was speaking so fast and basically gave me the impression "sucks for you".

My aunt from Canada bought me a Victoria's secret body double mist, Slice of Heaven and this product tops as my favorite of all the body mists I've ever had. It's oil based without the oily feeling, unlike other oil based products you can never wear in a country with a tropical weather. Because it's oil based, the scent could last all throughout the day. I absolutely love the mild, soothing scent, although my 17-year old nephew told me I smell like donuts. LOL. And it nicely moisturizes my skin, and at times I even use it to tame my frizzy hair. I would great recommend this product to anyone who loves the sweet smell of vanilla. It's a perfume and moisturizer in one...

I would like to know how to address VS on the topic of using anorexic models. I have shopped VS for many years but seeing some of these swimsuit models is very disheartening. VS should be ashamed of themselves for accepting this level of poor health and body image especially since their PINK line targets younger women. More companies are banning use of such models and this year I see the most unhealthy, alarmingly slim models. Please help save our girls.

I went to Victoria's Secret and availed of their promo that time: 5 panties for $27 and bras 3 for $30 I think... I'm not certain. Anyway, I chose the cotton panties which I love rather than the silk or semi-silk ones. So, there's a variety of designs and cuts to choose from depending on what would suit your personality. I took my time in choosing the design and cut that I want and for my other relatives too as a present when I come back. And so I was feeling the material because, there were some items that I know would not last a long time. There were pure cotton ones and others were of different kind. Something that you know you'll not be comfortable in.

I went to Victoria's Secret and did their deal of 5 panties for $27. I went to the counter and swiped my card and it charged my account twice. When I called the store to get my money back, they said they couldn't do anything for me because it's not a "store level problem." They told me I had to call the bank to get it figured out. So basically I had to go out of my way to fix their mistake. They weren't helpful at all and didn't seem to care that they stole money from me. The manager even gave me attitude when I asked for my money back. Not shopping there again.

I used one of Victoria's Secret lotions and devastating my hands with a horrible allergic reaction, burn like feeling. Never again will I use their cheap horrible lotions. I used to be a loyal customer, but this is very disappointing.

I have never in my entire life been so disappointed in the way a store is being ran. My daughters and I use to frequent the Valley Hills Mall Victoria Secrets at least twice a week. The staff was amazing and the manager was as sweet candy, compassionate and caring. The associates were always happy, and it was a really nice experience. This stuck up ** NICOLE they have working for the company now is the worst. NEVER EVER EVER have I been so pissed as I was the other day when an associate was assisting my daughter and when she comes and grabs her by the arm, barking demands at her saying "REGISTER NOW", didn't even offer to help us find what we were looking for.

Victoria's Secret is horrible. I contacted them for two orders that were more than $100 each and I am a rewards member as well. I waited patiently two weeks for both online orders in which I didn't even get a email stating that they had put my purchases on hold. When I purchased it everything was approved. Why was and I contacted if it was placed on hold so we could reserve the matter? I called. Spoke to three people and they kept bouncing me to line the line so no complaints could get to their superior.

I had been a long time shopper with Victoria's Secret until they stopped carrying their clothing line which was both of quality and style. Whoever made the decision to make this change really has ruined what use to be the best company to buy clothes from. I am sure I am not the only one who feels this way, and I am wondering how VS is making a profit these days. I hope the comment will put some sense to the decision makers of the company and encourage them to rethink their business model and bring satisfaction back to their customers.

Every time I go into Victoria's Secret I have to wait in line 30-40 minutes. Unfortunately it's not because they're busy, they are just that slow, EVERY TIME!!! Not only that, the way they treat people is garbage! They act so snotty and like they are better than everybody else. I wear business attire to work everyday so on my days off I dress extremely casual. That doesn't mean I'm ** trash!!! I make very good money more than these girls!!! I've decided I'm not shopping here anymore and I've been shopping there for about 20 years!!! I am not going to tolerate being treated poorly anymore!!!

I am a loyal shopper of Victoria's Secret products, from bras to panties to perfume to their lounge-wear and athletic clothes. I shop online and in-store, but probably shop online more often because it's convenient to shop from the comfort of my bed and have the items delivered to my house. Fortunately my nearest VS store is 10 minutes away. Unfortunately, the customer service is dog **. My most recent shopping experience at my local VS store left me in tears as soon as I got out to my car. Now, I drive nearly 2 hours away if I want to spend my gift cards/angel rewards or need to make returns. I go where my business is APPRECIATED. The sales associates (just at my local VS store) really don't like to take returns.

I previously received a coupon through mail (probably because I purchased something online before) that said I can get a free underwear without any purchase. So, I went to the store, got my underwear, went to the cashier. After the cashier and I greeted, I gave that coupon to her, then her attitude turned 360 degrees. She didn't really throw the coupon aside, but kinda fling it like a rubbish. Then she did whatever she has to do (scan, wrap the underwear...).

Purchased 14 undergarments and noticed less than 5 mins after payment that there was a shipping charge. Called CSR immediately to cancel order and was told unable to do so since the order is already in process. I can return items to store but no shipping charges will be refunded. Then attempted to pay bill and online banking payment was rejected saying account number incorrect. Online banking contacted CSR and the number was correct. Still incurred late fees. Quality of garment - very poor. The material is now very thin and rips easily leaving holes and or stitching comes loose.

I recently bought 2 swimsuits and 2 cover-ups from VS's website. The suits fit perfectly but I didn't love the cover-ups. I was able to take them into a local VS retail store in the mall for a full refund. I didn't have to deal with the hassle of shipping them back although they provide a mailing label in case I chose that option as well. This made me really happy. I love my suits and got tons of compliments in Costa Rica! Pura vida!

I went to the Victoria's Secret in Tukwila, WA and made a purchase the Saturday before Christmas. We knew it would be busy because of the holidays, but there were two lines with about four people in each. We both went to a different line to see which moved faster. Neither line moved for about 20 minutes. Finally, they bring up another cashier, and she goes to take people just getting in line, so everybody who's been waiting said NO and she started alternating between the lines. So, because I spent a certain amount of money I earned a VS $20 Reward Card. The cashier put it in my bag and said it was good January 21-February 21. I live about 45 minutes from two different stores, so the other night we went to the one in Auburn, WA.

I spoke with a representative named Diane about not receiving my Angel Reward Card of $40. I was told it was sent out on 12/9/2015. Since it wasn't received as of yet, Diane offered to give me the reward code for the amount. I was advised to visit the store and provide the code that was given. I live over 1.15hrs away from the store. I was off and made the trip because I truly enjoy shopping at VS in Hampton, Virginia. I shopped and got to the register just to be informed that I was not able to use the reward code given. It was on a Friday, the store was extremely busy and I was holding up the line waiting for the manager Cindy to come and tell me the same thing without even attempting to try. I instantly call the number given by the manager Cindy. I gave my concern and had to be transferred just to repeat it all again.

I have been a long time shopper with Victoria's Secret. They stopped selling their quality clothing line and went to just yet another lounge line of clothing. The quality is no longer there. The sleeves are much shorter on all sweaters, hoodies, etc. The material is cheap and quite thin but yet the price is still high. Their fit line is heading in the same direction now. Whoever made the decision to make this change really has ruined what use to be the best company to buy clothes from. I bought some bras as well and they curl at the top of the cups. I hope one day you will go back to selling the quality of clothing you use. For now I have to shop elsewhere.

While shopping at the Village Pointe store one employee slammed a large box of merchandise down on the counter because I was in her way, which startled me. I apologized and she refused to acknowledge me. None of the several other employees spoke during the 20 min I was in the store, and while the few other customers were acknowledged, I was not. I then called customer service. The first person was very nice and offered to transfer me to the dept that handled complaints and said they might be able to get a gift card too. However the next employee took my info and told we don't give customers anything extra for bad experiences. I told her what the other girl said and I was told "how much do you want?" And "what was her name so I can talk to her and we'll find out who it was."

Went to Milford, CT store to make a Christmas Purchase of PJ's for family. They do not carry short in store so after 1 hour in line they had to order online. The first 2 arrived and were not the right size so I returned them to the Trumbull, CT store. No problem except they did not check the sizes I returned to. I later had a problem with the second two I ordered. They claimed I could just put them in the mailbox in the envelope they sent. However after looking at the label I noticed I would have no receipt for them and they could get lost. To mail them back at the Post Office there is a $5.00 charge which no one online tells you. I proceed to go to the store because the second two had no slip in the package. The store could not find the order.

I found the staff, especially the store manager, Jocelyn, extremely rude and unhelpful to the customers! The way she treated and talked to customers should be looked into by corporate offices! People are spending hundreds of dollars on merchandise and deserve to be helped without the disrespectful attitude. These ladies should attend training courses on proper customer service and learn some people skills. I will avoid this store at all costs! Customer service reps are great liars and make fun of people in the stores over their headsets! Customers do overhear the conversations no matter how quiet you think you are ladies! One of them says different thing, another one says something different which is ridiculous! This store manager needs to be reported and replaced!!! BAD FACE FOR THE BUSINESS! I wasn't the only customer in line who was completely disgusted!

I was trying to return/exchange for my two strapless bras (ordered on their website) INSIDE the store at The Galleria, Riverside, CA. Business interaction with cashier was uncalled for. Victoria's Secret Cashier was RUDE!!! When I asked her why they can't look up my order, she yelled unprofessionally "WE just can't!" For a well known business, they need to invest on training employees how to talk with courtesy and professionalism. I even showed her my bank account withdrawal from Victoria's Secret... I hate confrontation, therefore, keep my items and refuse to ever do business with them. I think that's the most powerful thing I can do.

A handicap lady who was unable to stand in a long line today. As me and a few other customer notes this and told the sale person is there any way that this lady can be check out since she was unable to stand in the long line. She made a story that all she can do is let her sit down to her place in line come up. I felt that more could have been done and was going to the people line will it be ok if she can go ahead and then the sale person said "don't do that," she will ring her up and she did.

Ordered dorm bedding at Victoria's Secret. The package came with the backpack missing out of the order. Where is their quality control? Then I called to have them send it and they didnt have anymore. Maybe they were hoping I wouldn't notice? In exchange for the $80.00 (free with my $148.00 purchase) value bag they offered me a free 2 day shipping! Really??? And said there is nothing they could do. I will have to cross them permanently off my list of stores I shop at because I cant risk being stuck with no good solution.

I don't understand why my order of a gift card was not fulfilled for two weeks; the order sat unfulfilled because they said they did not have my address correct. How about a phone call or an email letting me know there was a problem? If I hadn't called, would my order still be waiting to be shipped? How about some customer service? VS should have my address - I have an account. My order is extremely late, and I'm worried won't even get here in time for Christmas.

I found the staff very rude and unhelpful. Not very helpful. The way they treat and talk to their customers is disgusting. They should go training course on how to respect and make customers happy, gain some people skills. I will avoid this store at all costs! Customer service reps are great liars. They lied to me. One of them says different thing, another one says something different which doesn't match to each other.

Fraud took place on my account, confirmed by Victoria secret's BANK. And the employees are so ignorant, they are telling me to locate the idiot that did the fraud for $381.68, REALLY IF I KNEW WHO DID IT, the bank would go after them, they are stupid, very unprofessional, no wonder they have a -star rating. Horrible, they ruined my 14 year old's b-day, sized her up with a bra that was so tight, then tried to do the same to me.

I've been a customer of Victoria's Secret since I was like 13 and I must say, at 24, I am done with this company. The cashiers and rules of this store are so inconsistent. I remember finding coupons that had expired or getting ones that hadn't started yet and asking if I could use them (I wouldn't be mad if they said no) but they would always say "Of course! We always honor our coupons" I used to really think this was a company that did what was right by the customer but they've been so inconsistent with it lately.

Did some online shopping from VS USA and a month have passed, still I didn't receive any package. I kept on calling their customer service as well as emailing them to follow up and still nothing happened. I ordered my items last October 25, 2015 and was expected to arrive on November 24, 2015. I spoke to them on November 25 and they instructed me that wait until November 30, if the items will arrive or not. If not, then I have to inform them. Either I take my refund or they will resend new items. The agent I spoke to said that since it's already delayed, they will refund the shipping charge they made. Luckily, I checked my VS online account today (Nov 29) and I found out that they already cancelled my order and refunded some of the amount I paid (except the shipping charge).

I bought a few things online Friday. Not the first time, card is always on file when I log in. Clicked submit, order sent. Then I realize it didn't take the discount from whatever nonsense they sent me in the mail. I click live chat. The guy says he will fix it, then says "ok your order has been adjusted." I asked what the total was now. He said $106.50. Well that was bright, I had already selected one of the online discounts so the price remained the same.

Last week while wearing one of my VS sexy push-ups I noticed a large oil stain on my shirt. I quickly removed the shirt to investigate only to realize that the bra had leaked?! One of the interior pads filled with some sort of oil ruptured. I figured it was normal wear and tear since the bra was over 2 yrs old so I just went and used my other VS sexy push-up and changed my shirt before heading out again. Two days later I pulled out another VS bra only to find that the second VS sexy push-up had leaked on it. So now I'm out two pricey bras. Not buying anymore of those again.

Why do they send coupons for free panties when they are disgusted to help you find them at the store. Not just one or two times but EVERY TIME I go to use my coupon. Never mind I always pick up a couple other things while I'm there. A goal of that coupon I suspect.

I have been purchasing Victoria's Secret lingerie for 20 years. Like Sam said the quality is HORRIBLE for the price. The panties fall apart after a few washings. The elastic on the bras stretches quickly (as in less than a year). I have at least 6 bras that I alternate, I wash in cold water on delicate and they still fall apart. 6 months ago I purchased 3 sports bras. They were the front zip styles, different styles. 1st of all they were made for midgets. I'm shorter than their models. I'm only 5' 9" & their bras at the loosest setting (shoulder straps) were either too short or barely fit. After about 6 months the zipper broke on all of the bras. Price too high. Quality = crap.

I paid 180.00 for Victoria Secret bras because I thought they would be good quality. I got the Pink Bras. They fit great and look great. When I washed the bras, the underwire came out of all of the bras I washed and this was first time wash. I was very upset. I spent a lot of money on these bras and they broke on first time wash.

I'm Italian. I purchased on our website for my wife two articles of vosri products, which were sent to me by eShopWorld. I received the two articles both damaged and finished bad. Not worthy of the fame of which covers the company. My request for a refund or exchange items had as reply from your request for payment of postage therefore having to wait further the arrival of OBJECTS which will by far after my anniversary reason for buying above. That said I do not recommend at all...the purchase of goods given my negative experience and now complete distrust in the brand.

I found the staff very rude and unhelpful. Not very approachable or helpful. The way they treat and talk to their customers is disgusting. If this happened in the UK they would be sacked on the spot. Maybe send them on a training course of how to respect and make customers happy gain some people skills. Terrible service. If I ever go back to LA I will avoid this store at all costs!

For 15 years I have put up with being treated horribly by the store... now the entire company is treating me terribly. The special handling department sent me free gifts with purchase and then canceled the items I was going to try and so they got their panties in a bunch over the bags so I sent them back well two years later they are still punishing me for what they did and forcing me to call to "verify" my account every order I place and every time I do they tell me I stole bags which I didn't.

VS is now considered a cheap lingerie brand that over priced their product. They are now catering to teenagers only. The quality had dropped immensely, and the customer service is even worse. I'm 5'7" and 127 lbs so it's not me. It's their quality. Everything stretches and loses elasticity 4x faster than it did when the brand actually made good products. Cheaply made and overpriced.