Victoria's Secret Reviews

I finally got fed up and asked for a Derrick who said he was a supervisor but was of no help at all. He told me that they can still set up $20 taken from my account but I will still be charged the monthly interest rate and late fees. I have proof of my phone calls to them and they should have proof of all my conversations with them because you are told at the beginning of a call that you are being recorded. I think what they have done is wrong. It's bad business practice! Shame on them!

I then called the Altoona store and spoke to Tiffany. I explained the reason I was calling and asked if she could call other stores nearby and ask if they have a bag with a shoulder strap. Her response was “Yes, I could. But I wouldn’t know how to reach you”. I said, “You could ask for my name and phone #.” Then the next thing I know, Wendy is on the phone (the manager), and I have to repeat this once again. I advised when I purchased the bag that all I would need to do is call the customer relations and they would be able to assist me; they advised they could do nothing and didn’t know why I was referred there. Wendy calls 2 other stores for me and advises me the bag is not available at either store for me to purchase.

I have had to deal with several rude Victoria Secret employees who apparently do not care about their customer. I can purchase this bag on the internet for $68 + taxes and S&H. I paid $44.06 including taxes because I had coupons I used. So if I return this bag to the store and then turn around and order on the internet, I will no longer be getting the bag at $44.06, but I will be paying $68 + tax + S&H. I have spent quite a bit of money over the years at the stores and online, and I am just appalled at how I have been treated. I feel I should be able to purchase this bag online at the discounted price that I paid in the store. The coupons I had used in the store could have also been used for an online purchase. I have definitely changed my mind about Victoria Secret. This company treats the customer like they are bothering them. Whatever happened to customer service?

So, I have been overcharged several times and had paid off the amount and then there was nothing they could do about it. Then, when you call back to fix their mistake, they are rude and have no idea how to fix it or what you are talking about. I have gotten dirty, stained items. I shop online, in store, and over the phone. I guess if you plan on ordering over $200-$1,000 worth of stuff at once, they are so stupid they get confused. Gotta keep it simple with them. Then, I used my dad's Black American Express card and the order had been delayed for like a week after I had placed it, even though it is noted under my account I have used it before and went through the same problem every time with them having to talk to him even though AmEx approves it and knows. And it is noted under my Victoria's Secret account.

When I had called to see why I had not received my stuff, they said it was on hold and they had to speak with him. The supervisor on the phone I spoke with said, "Well, maybe you shouldn't use this card anymore since we always hold the order." I was speechless. I could not believe a company was telling a loyal customer to not use a Black card, or any card they had used and been approved for several times before not to use it to buy their stuff from them. After about 10 times, you think they would be a little more appreciative and not so rude. I haven't ordered since. I have probably been overcharged a few hundred dollars altogether with no proof from them, and no resolution.

The other issue I have is that your underwear are not standing up the way they they used to. After several washings, they fall apart and get holes in them. I have always purchased your underwear but will not do so anymore. They are too costly for the quality. I am very unhappy with the product - maybe you have changed the quality or material that they have been made with.

On another note, there was an extremely helpful and courteous employee named Susan who assisted my daughter so I will possibly purchase other garments at your store.

They didn't need my license when I bought them. The gift card was paid for with cash, and quite frankly at this point I'd rather have the money and buy bras at Kohl's where they don't treat you like a criminal and ask for your license information to exchange or return items for credit or cash. Is what they're doing legal? Why do they need my license to put credit back on a gift card? I am infuriated by this whole experience. They say it's on the back of their receipt - who reads the back of the receipt? If that is their policy, they need to put it on a big sign behind the cash register so people know when they buy something how they'll be treated if the product is inferior. Shouldn’t I be able to get cash back on a gift card if I can't find anything in their store that I want? Thank you for any help.

So, I placed two orders one about $231.xx and other about $409.xx using my AMEX card, and I stayed checking the site if my products were shipped. In one of the orders, it had the status saying that I was required to call them. So I did using my cell phone and spoke with the order department. He asked me some details to confirm and told me, okay we got your card authorization and that everything was fine. This means AMEX has accepted and authorized my purchase with my billing address correctly inserted of course.

After 1 hour, I received one call from customer service to verify some information they asked my name, address, shipping address and phone. I have confirmed everything and they asked me what the purpose of my order was. I told them that I was buying for my parents and some friends that don’t have an address in the USA to buy directly. She told me that she was going to ask her supervisor because that was not one little order. I said okay and after 5 minutes, she returned to the phone and told me her supervisor has authorized the order to be shipped.

After sometime, I went to my account in Victoria’s Secrets and my 2 orders were cancelled. I sent one email about the payment I made for both orders, they just told me that some information about my billing address, credit card information or my shipping address was not successfully verified, but the question is how did they get authorization from my AMEX card. I think this is discrimination because Victoria’s Secrets does not want Brazilians to buy their products and what about my money that I still didn’t get.

Lost time, the products were for a party that I was about to do and it was a big party where I was going to give gifts, so what now? And the time to receive my money back will make me pay fees to AMEX that was not my fault.

If there was a female actually walking through the mall dressed only in her bra and panties, she would be approached by the proper authorities - I'm sure! So what is the difference? If it is a movie in question, we are warned with ratings. But in a public mall for all ages, we are bombarded with near ** without warning and before we can blink, the impression is made upon our children. Victoria’s Secret must fix this situation. We already know what you sell: this type of display is unnecessary. Consider the children and make your display windows more family appropriate.

Anyway, I took advantage of the sale by settling for styles that I was not particularly fond of. Being that I have only worn a particular 2 styles in the cotton panties, that were apparently long gone, I knew I would wear these not-so-favorites but they were obviously not my first choice. I also purchased some of the Beauty Rush products that had a sale sign that stated,” get one free" and then, "purchase 2 for $12" and "6 for $30". I took this sign to mean a total of 3 products would cost only $12 and a total of 7 products would cost $30. Nope! After my cashier took nearly 10 minutes flipping through her coupon code book on the side of her computer screen, she finally asked another employee about the Beauty Rush promotion and found out that the "Get one free" only applied to the purchase of 6. Do you think she would have been a little familiar with these promotions?

Well, after clearing that up, I asked the cashier to redeem a coupon I had received in the mail for a free cotton panty and $10 off a bra purchase. She advised me that because their supply of cotton panties were so depleted, I should wait a few weeks to redeem the coupon. Needless to say, I understood. So, putting the bra I had chosen back in the drawer myself, I paid about $50 for my 10 cotton panties, 2 other pair of "Body" panties that were marked down, and my 2 Beauty Rush products. Very seldom do I ever leave the store with so much for less than $100!

Well, after one wash of the cotton panties that I haven't even worn yet, the fabric is becoming detached from the elastic band in several spots around the panties. It's not unraveling thread all the way around, but just unraveling in certain places causing holes around the elastic band. This has happened to 6 of my 10 pair. I have always washed all of my panties, all from Victoria's Secret, on the gentle cycle in my washer and allow them to air dry and I have never had a problem like this.

I am assuming one of two things contributed to this problem: the styles I chose were not manufactured in the same manner as my 2 preferred styles, causing these to be even more delicate and needing even more care when washing, or Victoria's Secret companies are feeling an economic hardship as is most of the U.S. and cutting back on the quality of their products to save money.

I will not be redeeming my coupon for a free cotton panty and $10 off a bra purchase. It has since expired, I believe. I feel like I was lead to believe I was, in a sense, being rewarded for being a loyal customer for 15 years but now feel that Victoria's Secret was just trying to make a buck instead of a fair exchange of money for a great product. I was ripped off.

Well, not so much. After fighting with their monotone teleprompt for a half hour, I reached a representative and she transferred me to customer service, then they transferred me to the card people, then they transferred me to customer service, then they transferred me to the card people, and then they transferred me to customer service, each time giving everyone all of my personal information over and over and, well, you get the gist. Finally, I just asked for a supervisor which is when I talked to Ruth Ann who was the nicest person I had talked to the entire time. She told me she got everything straightened up and the finance fees were waived. Well, I went back to pay off my card balance again last night around 8:20 and the charge was still there on my balance. I called up customer service again, and after once again fighting with the monotone teleprompt lady for what seemed like forever and having it hang up on me several times, finally, I got through and it told me to call back during normal business hours which were Monday-Saturday from 8 am - 9 pm. Well, it was Saturday, at 8:30 so where's the customer service? Just to try and talk to an actual person, I called up the store pretending to buy something just so that they would let me talk to someone and of course I got an answer right away, and when I asked for a supervisor, they hung up on me. I am so fed up with them. I'm ready to drive to Ohio and bang on someone’s door. This is unprofessional, unacceptable, and straight up ridiculous over $6. And until that’s cleared up, I can't pay my current balance off because it’s just going to pay off the previous charges first which would clear away the listing of the $6. They have the worst customer service ever. This has given me such a migraine.

So we went to back of store in direction of bras. I stated to my daughter I wasn't going to get my other daughter the treat/underwear because I intended to only spend $25 not $35 and I felt that wasn't a deal. I buy their bras for myself and buy for Xmas and birthdays, a gift card for my daughters every year. I'm 54 years old.

The sales clerk to the back, I later found out here name was Elizabeth, working on June 1st 2009 at 6:30 pm. I ask here were all the panties on this coupon sold out for sure and she stated same thing as other clerk and, of course, I ask if they was going to give a rain check. She gave me the same response as the other sales clerk. I said, “Well that's just wrong.” She replied, "Well, that's really not my problem," and walked away.

I have never had a sales clerk ever say anything even close to that to me. My daughter and I both work in customer service and would never think of saying such a thing. I waited around store while my daughter picked out her bra and to find out the girls name. I hope the clerk/cashier gave me the right name. No name tag, which is poor customer services to begin with. I honestly believe I will not shop again at this store. There are a lot of places to buy bras for this price and not take the abuse. I sure hope she's not going to school for a business degree. I want to make clear in never raised my voice, cursed, or pointed my finger or anything to this individual.

I immediately contacted them to advise them that they were certain items that were washed once prior to returning as I had done with every other return. They apologized, acknowledged that they should've accepted it, and gave me the address to return it again. I sent the items as directed. For the second time, they accepted a couple of items and returned the rest to me. This company is falsely advertising their return policy. Because I was not advised of the policy that they are now standing behind, I am left with merchandise that I cannot wear that I'm being forced to pay for.

The employee was really rude and kept repeating that they have the right not to process any order they feel is not correct or suspicious. Again false accusations! I don't know since when has it become a right for a company/store not to approve certain purchases made by customers. It's like going into a store and the sales people refuse to serve me or sell me merchandise. The other thing is, when I sorted out the orders and asked her to process the ones that were personally mine, she told me, “Here is what you did, I believe you just got the orders that include Medium size and saying they are yours. And again we will not process these orders since they are worth thousands of dollars and are not of the same pattern used in previous orders.” She also suggested that I could go to a New York store and buy from there as they might have a different policy. What is that? I was taking into consideration that most items that are available online are not available in stores.

She also asked me, “Why did you place more than one order and not just one?” and I told her that you have a special offer online, which I decided to use. And her answer was, “It is our fault having offers online for people to use.” I haven't seen such rudeness before! It's true, the value of my purchases were thousands of dollars, but that's something for the bank to decide whether to authorize or not, and definitely not her. And so what if I want to spend thousands of dollars on anything; this is my decision to make, not theirs. I was really shocked since this is not the first time for me to order online at Victoria's secret, but this will be the last. No customer should be treated this way under any circumstances. At the end of the day I am paying for what I want so I deserve to get what I want.

It first started when we walked in the store and asked for the assistance from one of the associates. This associate completely ignored my question, and when she decided to stop and answer it, she said that the lingerie I was looking for was sold out and walked away. She did not ask me if she can help me to find something similar to the product I was looking for, nor did she ask me if I wanted her to check other stores for that product.

I decided to shop at the store even though I was treated with disrespect. None of the associates came to my assistance. And when I picked a couple of items to try on, the girl who was working at the fitting rooms completely avoided me and let customers after me into the fitting room. I am not trying to sound as if I am better than someone else, but I expect good customer service from places where I spent my money, especially in the economy like this. Nevertheless, I waited for over 10 minutes for the next available fitting room. When I was directed to the open room, an associate did not ask me if I needed help.

Even though I was treated once again with disrespect, I bought the items I've tried on. However, the cashier not only threw my lingerie on the floor, but also dropped them in the oversize bag and placed a receipt inside the bag. No “Thank you for shopping with us”, or anything like that. I left your store very disappointed.

After shopping at the mall for a couple of minutes, I decided to look at my purchase from VS. The bra that I bought was a wrong size, and I went back to the store to return it. However, a cashier told me that I could not return the items I just bought; she did not give me a reason why. I have experience with working in retail, and I know that if I have a receipt, tags attached, and returned within at least 30 days, I am able to do the return. I politely explained that to her, and after calling her manager, I received my money back.

I spend quite a lot of money at Victoria Secret, and I do not appreciate being treated like I was. I hope that the associates at that store will be notified because if they continue on providing this customer service, they will lose many customers. I am a college student, and many of my friends shop with me at VS; but after being treated like I was, we are thinking of shopping somewhere else or at least in a different store location. Like I stated earlier, the associates at Cordova Mall in Pensacola, FL are very rude, disrespectful and are poorly trained. Thank you.

If you don't have an ink tab remover, at least be somewhat helpful to the customer. I preceded to place my other articles down and walk out before I made a scene. Why does it have to be that way? I did get the ink tab off at another store in the mall. They were extremely helpful and apologized for Victoria's Secret attitude (a store that had nothing to do with them). I am hoping someone has some sort of explanation for this. I used to enjoy ordering and shopping from V.C. Please respond. Thank you.

Basically, I've never had a good shopping experience there. Never positive, only negative or neutral.

Who do you complain to about them? According to the Victorias Secret Complaint Line, you should complain to the Bank about the Bank! So, exactly who is going to do something about that complaint? No one! Because someone at the actual Victorias Secret Store in Ohio needs to be available to take that complaint that the Bank and the Outsourcing are terrible enough for a person to want to cancel their card and stop shopping there. That isn't even an option on the mechanical recording one gets when you try to cancel your card. Bad Service!

Fees that shouldn't have been there.

Instead, they were all behind the counter chit chatting except for the two who were just leaning against the counter looking bored. I attempted to get assistance with the makeup counter, with all good intentions of buying a whole new collection of makeup for myself and a second for my niece. I was obviously frustrated by my inability to find what I need but couldn't get anyone to acknowledge or assist me although one of the girls who appeared obviously bored was watching me off and on, she would look away anytime I would attempt to get her assistance.

After being ignored for a grand total of nearly 30 minutes of this treatment, which I've come to expect from this location, I decided to take my money elsewhere and spent several hundred dollars with one of their competitors instead, where I was treated very nicely and will absolutely be shopping again.

I hung up, after the last 3 weeks spending over $350.00 there, I was not treated nice and was treated instantly like I was trying to scam her. There was nothing resolved except for hurt feelings. I was nice and very polite and she was rude and not professional at all. I would like to see her fired. I love that store, but I'm not spending my money there anymore to pay her wages.

When I called customer service on the back of the card, I was told the card had been used in the same store it was purchased in and the card was redeemed on June 9th 08. I explained to the man that I was not in that town at the time, my card had never been out of my hands and it had never even been removed from the glued backing of the gift card packaging. So how is this possible... Well, this is clearly a case of INTERNAL GIFT CARD FRAUD!!!!

I called my husbands cousin and she had the same problem with her gift card. What I'm most disappointed about is that when I called the store for their DISTRICT MANAGER'S contact info I was told they can not give that out. I'm actually a retail DISTRICT MANAGER and I know quite well if there is an upset customer demanding the number you can give it out. My intentions at that point were to be good retail partners and alert this DM that he may have a case of internal theft going on.

The customer service dept tells me it may take up to 6 weeks to resolve my dispute on this gift card. So let me ask you this- Is this company that big that they have enough customers to survive sales and allow one unhappy customer to wait 6 WEEKS??!!! Please!!!!!!! I work retail, get it together Victoria Secret! Not only was it my card, my husband's cousin as well.

I have such a bad taste in my mouth that I was not treated with more respect. Customer concerns are to be treated with the highest level of priority. That's how one builds satisfied loyal shoppers. I must say I'm disgusted by what has happened and the results of the time frame I have to wait. I will not longer shop at Victoria Secret. They have just proven to me that they are too big and too busy to care about the consumers that put them there... Sad...

I came back today to return one thing she did not like and got something else for her. I got the manager, told her my story. I have been around different types of retail for the last 20 years through work delievering and I have yet to see things handeled this poorly. From where I was only 5 feet from the person. She only seem to helpe and paid attention to the younger girls and women. I don't know what else to say other than that.

Tell or give me a good reason why I should ever come back to [their] store and give my bussiness again.

I had not used the card. The representative said the charge was insurance on the account that I agreed to. They also said that it was an outside service that did this and they probably sent me something for free. I cancelled this immediately but still had to pay 10.00 plus 19.23 in late fees. After this the account was at -0- balance. This was in May, 2008. In July, I attempted to use the card. There was no balance on it and it was denied. I called Victoria's Secret again and they said because I have been late, they were not willing to issue credit. I closed the account but was left with a very bad taste in my mouth.

First, they were not clear it was a credit card at the store, 2nd I was conscientous in calling the company when I hadn't received a statement when I moved, then I was roped into an insurance charge which I would never agree to, and promised a free credit report sent and never received. 3rd I have never received an online bill. This was set up to come to my work email so it is check everyday. 4th My credit limit went to -0- with no notification when I was late on the insurance charge.

A few months later I received a phone call saying I was past due. I had not used the card. The representative said the charge was insurance on the account that I agreed to. They also said that it was an outside service that did this and they probably sent me something for free. I cancelled this immediately but still had to pay 10.00 plus 19.23 in late fees. After this the account was at -0- balance. This was in May, 2008.

In July, I attempted to use the card. There was no balance on it and it was denied. I called Victoria's Secret again and they said because I have been late, they were not willing to issue credit. I closed the account but was left with a very bad taste in my mouth.

First, they were not clear it was a credit card at the store, 2nd I was conscientous in calling the company when I hadn't received a statement when I moved, then I was roped into an insurance charge which I would never agree to, and promised a free credit report sent and never received. 3rd I have never received an online bill. This was set up to come to my work email so it is check everyday. 4th My credit limit went to -0- with no notification when I was late on the insurance charge.

My bras are losing the elasticity on the band and coming apart! I know what the label says and I know what I've been doing for years - as do many other ladies...the quality is just not the same. For the money I'm paying, I would think these bras should last a few washings in a lingerie bag and air dry...they are not handling this well. Anyone else having this trouble? I've since switched to the Leggs, Hanes, and Bali stores in the malls as V.S. has become too expensive for the quality I've been receiving lately.

This recent incident put me over the top. My daughter was scheduled to work and when she arrived the Manager called her behind the register and told her that her shoes were not in uniform code(keep in mind she has been working there for 2 months). She asked my daughter, Would you wear those to a wedding? Huh? Are you kidding me?!! What does that have to do with anything? Her opinion is Gospel? None the less, my daughter was just about to suggest walking over to a store in the Mall and picking up a proper work shoe when she decided to just send her home.

As she's checking my daughters purse before she leaves she says with a Big Smile HAVE A GREAT DAY! Oh, I'm sure she will having drove all that way to work that provides for her spending money when she's away to school. If anything ,she has learned how the retail world operates, and just because you make Manager doesn't mean you're competent.

No damage, just dealing with incompetent managers

I went back to the online catalog to check & sure enough, two or three of the pieces of clothing that I bought were advertised as being made of cotton or silk (I cannot wear synthetic materials, so I am always very careful about ordering!)but they came to me made out of cheap synthetics & sewn together very poorly, with exposed seams. Very disappointing! I have never & will never order anything from them again.

I returned the poorly made items with a concisely written complaint stating that I was embarrassed that an American company was selling products so obviously made in third world countries; it took over six months to see a credit on my statement, and I don't believe I was ever fully credited for the amount that I had spent, but it took so long I lost track, which I'm sure is their idea.

I have called the company and they removed some of the charges and closed the account. But each month we still get the statement and the balance is going up each month with late payment fee and interest at 22%. The company World Financial Bank harrasses me every month with several calls to my home and cell phone numbers. They will not remove these charges. I think their charges are fraudulent and their phone calls are illegal. Do we have any legal way of resolving this matter?

Presumably this is damaging my daughters credit rating. We do not wish to pay for something we have not had.

2 $35 bras that can't be worn

the workers are terribly rude, and the entire time I worked on the floor, the girls were talking about every different customer in the store. I quit over the phone because I got a great year round teaching opportunity, and the manager yelled at me on the phone, asking if I enjoyed being terminated. I ave been on the inside. I also e-mailed my complaints to HR, and never received a response.

Emotionally damaged

First parag. listed a date problem. On the second paragraph it stated this decision is also based in part on return info provided by this report. I was given a 1 day exchange option - which was fine. I am not a frequent shopper of any of their brands. But I asked the manager why, if I was over the time frame did then I need to give all the info over from my license? The manager said for all returns now, they're asking for licenses.

I then spoke to a consumer rep from the FTC and they said that this practice on returns will become more and more prevalent on regular returns at retailers because people have been taken advantage of the system. TRE has no website, and has a recorded message on my return report. My main question: with everything happening now against identity theft, where is the protection to consumers when on a regular return (as predicted going forward), you'll be asked to give licenses that include name, addr and DOBirth? Did they not hear about the TJ Maxx hackers massive identity theft problem? It seems this apparently growing retail policy is going against the grain of consumer identity protection. I'd appreciate your input. Thank you.

I asked why I was charged .50 more per item than the ticket price indicated. She told me the items were marked incorrectly, and should have been $50 apiece, instead of $49.50 apiece as they were marked. I told her that was not my responsibility. I said, as a consumer, I should only pay what the ticket price indicates. She seemed befuddled, and didn't know what to do. Then Ms. Melisa, whom she had spoken to previously, came over to explain that the items had been improperly ticketed, and that they should have been priced at $50. I again said that was not my problem, and that I would only pay the price that was on the ticket. And that she should give me a credit for the items. I suggested it might be easier to start the transaction again.

She said she would void the items, but that I could not have a receipt. I told her that was preposterous! I tried to explain to her that since my credit card had been swiped, this meant a transaction had occurred. I explained that I needed some kind of receipt to prove I never received the items, and that the transaction was voided. She said it is not the policy of Victoria Secret to give any kind of receipt for items that have been voided.

I then asked her how does won prove they never received the merchandise. She said,I'm voiding the purchase, that's enough. I told her I understood what she was saying, but that I wanted something in hand to prove that I did not purchase the items. I tried to explain to her that computers and make mistakes, or crash, and if that happens it may not record the items as having been voided. I told her everywhere I've shopped, I'm given some kind of receipt. Her response was, If these places do give these so called receipts, I've nerver heard of that.

It was then I told her, Melisa, that I was not leaving the store until she xeroxed the void receipt for me. She reluctantly did so. But it took almost 15 minutes for her to return. I called Victoria Secret's cumtomer service. I spoke with a representative who said it is not their polic to give receipts for transactions that are marked as voided. Again, I tried to explain that once a credit card is swiped, a transaction has occurred, and that the customer needs something in writing to prove he/she never received the merchandise. I tried to explain to the rep., that if the purchase was a cash transaction that would make sense. The customer would get the money back, and it's as if nothing transpired. But, once the credit card is swiped, a transaction has occurred. She called me a couple of time to find out more about what had transpired.

After speaking with the customer rep. several times, on July 5th, I receive a letter of apology, and a $25 gift card as a way of acknowledging that the manner in which I was treated, is not standard operating procedure for Victoria Secret. The letter stated they were sorry I was treated in this manner, and that they hoped the $25 gift card would make amends. I am most grateful for the letter, and I accept the $25 gift card because we all make mistakes. However, I don't want other consumers to be treated in this manner. So, I'm hoping you can speak with Victoria Secret corporate headquarters to ensure that these policies do not continue. Thank you.

VS Home took 109.95 out of my checking account overdrawing my account by $20!! I called and they tried to send me some discounts at stores and I was insistent on getting a refund.. Eventually, I got my money back but I had to get pretty upset..

At that time Victorias Escapes stated they would only remove the most recent $109.95 as the other charges were past. I asked them at that time if they had any record of my using my so called membershipand they stated no the membership had not been used but they would not remove the charges. I have patiently waited to pay my VS Angel card down to an amount that equals the 99.95 and 109.95 (209.95) so that I can formally dispute the charges and not pay the existing balance.

If the card were MC or AX it would be considered fraud and the charges would be investigated. Why is World Financial Bank which handles the card exempt from the same practices as other charge cards? Charges and finance charges totaling over $210.00

I asked to speak to the Mgr. The Mgr was actually snotty about the situation (maybe reacting to my attitude), but she pointed to paper at the register and said that it was company policy that all returns must have the tags and a receipt. I was only wanting to exchange and she still said that I needed the tags attached and a receipt. This particular bra is not a discontinued item it is still available on their racks. VS does not stand behind their products. This bra is clearly a poor workmanship/quality and they will not let me make an exchange?

Angels bra worn for approximately 3 months is damaged and can not be worn and VS will not exchange. Basically I have wasted the $40.

Over a month has passed and they can not locate them. I am now out over 80.00. And all they said was it is my responsibility to have had a reciept that they had been mailed. I am a good customer and order often from them. I will no longer order or purchase from them one because of this and two the quality is very poor! I had purchased a dress worth $45, the quality is that of maybe a $ 15 dress if that. Poor customer service..I will nto order from there and inform all others not to.

I am out the cost of the clothes as well as the cost I paid to ship the clothes back.

About 2 months ago I opened up my VS bill and knew it would only be about $40 because I purchased a swim suit online. I was shocked to see a balance of over $200! There was a charge of $193 made in VA!! I LIVE IN WI! I called customer service thinking it was identity theft and it turns out a credit card was not even used in the purchase/ VA Store, and it was NOT identity theft. I was informed that a customer came into the VA store and asked the cashier to look up their account and over the secure credit line the cashier got that customer's account number and SIMPLY ENTERED IT WRONG and just my luck it got charged to MY ACCOUNT!

THIS IS RIDICULOUS because the cashier must enter the account number twice and verify their information by asking for a driver's license AND the customer has to sign electronically and under the signature line is the first and last name of the person's account which happened to be MY ACCOUNT, so that customer KNEW they were getting away with not paying for their $193 purchase and that someone else was! It just shows VS employees are incomepeent and not revieved well enough before hired or maybe the training program is slacking.

I was extrememly mad about this situation but tried to stay calm but with finals around the corner I did not need more stress in my life! I can't even remember how many numbers I had to call, how many times I got transferred it was a mess! The part I was mad about what THEY COULD NOT JUST TAKE IT OFF MY ACCOUNT I HAD TO WRITE A LETTER DISPUTING IT! Last time I checked this issue is not even close to being my fault so now I have to waste my time?

So I wrote the stupid letter and mailed it in thinking once they get it then the charge will be taken off MY Account. I get a letter saying it will take 60 days! I got through to Lee E. the district manager who called me first and I did not return her call the same day because she called while I was in class.. I called her back and left her two voice messages she did not get back to me for 2 weeks so I called and left her a voice message at her office mailbox. THEN she called me back and apologized and was VERY sincere and nice and was sorry she had not called me because she was in conferences. She said she would send me a 30% off coupon which came in the mail shortly ha what a joke only 30% for what I went through! She also said she would speed up the process but I opened up my most recent bill and the charge is still on there!

Every time I will get my bill this will stress me out knowing I have a somewhat high balance on my account that I don't need to pay but yet it won't go away! So I called up Lee again and she got back to me very promptly and said she had contacted whoever it was to try and get that charge removed off my account. I have no problem with her, she is been the best she can be and I realize she has no control over the credit card part of victoria's secret. This is just crazy how this unfortunately happened to me and I AM BEING PUNISHED and i am a valued customer, I spend all my money at VS! NOT ANYMORE!

I informed her as soon as I pay what I owe I am canceling and never shopping there again! Plus with financing charges that high if i really wanna shop their I can use cash or open up an entirely diff. credit card with normal interest rates. DON'T trust VS because if their silly error can even happen it WILL happen to someone else! I believe for how much I spend at that store more action should have been taken NOT 60 days later!

I was told this would not hurt my credit score but I am sure even if they take off the $193 charge I am still being charged for interest!! AND credit card companies are probably looking at my account seeing i have a large balance that is not being paid off, and I am known for paying off all my bills promptly as soon as I receive them, so this is really hurting me for no reason! I am ready to complain to the business bureau!

I am not complaining about Lee the district manager, if anything I would be complaining about the incompetent cashier that created this problem AND whoever is in charge of the credit card because 60 days is outrageous! Lee has done everything she can I hope to think and she has been very nice about the situation.

I currently own 7 Very **** Victoria's Secret Bras as well as approx 30 pair of underwear and have NEVER had a problem with any of them, all have been washed numerous times. I was floored that they would not replace this considering I purchased it only a week ago. I don't want my money back, I just want a bra that is wearable. With the economy in the shape it's in I'm appalled that anyone treats their customers this way, expecially loyal ones. The price of this bra was $48.00.

I have a bra that is unwearable after 1 week that cost me $48.00 less a $10.00 off coupon.

I called customer service and I will be refunded in two days. This is so annoying. We have enough going in our lives that we shouldn't have to call to avoid being charged for something we didn't sign up for.

When asked about my balance,the rep.'s were different then before. I'm no accountant, but there is something wrong. The gift cards and special offers have cost me alot more than I knew. I was sad, because I'm too embarrassed to call again. Has anyone complained about them? I usually just pay whatever, and don't think about it, but I'm tired of it.

Now, I received my February statement and I have a charge for another month on 02/12/08 and the credit made on 02/22/08. I called one more time and they told me they can only refund the charge one time. First, I never sign for this program. Second, they shouldn't push people to sign for the 30 days trial because that is exactly what is going to happen. People called it and canceled and then ended up that you did it for last month but you were charge for the next month already. You ended up paying one month even if you don't want the service. I refuse to pay for a service that I never wanted in the first place. I said NO at the begining and the representative pushed me until I had to say send me the information and I will review it. Also, I want to make sure I won't get any new charge again.

I was told store by the store manager that even thougth both collections were 10 for $25 when I orginally bought them and both collections were 5 for $25 on that day, and I had all of my receipts, I could not exchange the Pink collection for the Cotton collection at the same rate. I could get the six Pink collection, but not the Cotton collection.

I got fed up and requested my cash back, which they did, but what I wanted was the merchandise, which was priced the same, at the price my reciept showed I paid for it.

I just can't believe that Victoria's Secret would rather a customer leave the store with money than the merchandise that I clearly wanted and they should clearly want to move. I mean what is the mark up in the stuff anyway? I think this is a very poor business decision on the part of Victoria's Secret. Their customer left unhappy and they basically lost this sale and previous sales from me. No one can convince me that their company would lose money by letting me exchange from one collection to another that is priced the exact same way. This is ridiculous. I really think their company should reconsider this stupid policy if they want to keep their customers happy. I don't plan to shop at Victoria's Secret anymore and this comes from a someone who has been a customer for over 15 years.

I could not get merchandise for the price I originally purchases it for with a receipt because I wanted a different collection that was the exact same price.

Today I was told that I was too risky by cranky customer service representatives, therefore, my account was closed. The customer service reps realized that I was trying to update my account but kept treating me like a criminal. I kept telling the representatives, but I gave up. I don't know what to do?

The same lady came up to me and I asked her, just to make sure, whether they only have those two types of colors. She looked at me with the rudest look on her face, and said why I couldn't just read the tiny labels on the boxes. She practically didn't answer my question and instead, she looked at me like I was an idiot (for not reading the labels). She continued by saying, I don't know how many colors there are. But you don't have to take everything out of the boxes and not put them back. I was appalled. She actually accused me of doing something that I didn't do. Still in shock, I told her it wasn't me who did so, but she still had disbelief look on her face. I asked her if she was accusing me, she said no, and I told her she actually HAD done so. I was so mad I didn't think of explaining the reason why I looked through so many boxes. I went out of the store without getting any apologies from her. A good sales representative should have at least said sorry for a wrong accusation and after an obvious discomfort of a customer. Her attitude was very rude, unprofessional, and disrespectful. I ended up not buying the product and planning NOT to ever go back to that downtown SF store again.

I informed them that it was California law for them to refund the remaining balance and I presented a news article staing the new law and bill. They disregarded the article and didn't even read it, giving me snobby attitude and the impression that they were right and that was the final say. I asked to speak with their manager and waited for another 10 minutes for the manager to show up.

The manager was downloaded on the situation and took my atricle to read, after which she told me they didn't have a gift card refund policy and she didnt know how to do it even if she could because their registers weren't set up to do so. They didn't have the training to do so and corporate didn't tell them they needed to abide by a customer's request to refund their gift cards. I had no other choice but to leave, angry with the rude and snobby associates, 20 minutes of my time wasted, and with my useless giftcard in hand. I called their corporate to file a complaint and after 2 weeks of calling them again and again, I finally got to speak with a representative who reviwed my case. Apparently, Victoria's Secret reps are well aware of the terrible customer service and the rude associates, because one I spoke with said she had heard that complaint many times that day. In attempt to settle my complaint, the rep offered to give me a $10 giftcard. She informed me even if I went to the store again to request cashing out my balance, I would still be refused. So, basically, all my time and effort translates into nothing. They still don't abide by California law and did not seem to care at all. I am frustrated and angered by Victoria's Secret and would not be a customer again.

Remaining gift card balance still on card. Angered!

What was more confusing was that they needed the original item Rapture gift set so that they can scan it, but I told them I returned the item and how could I have the item, and it's plainly stated on the receipt, I have two receipts now the original gift receipt and the return/exchange receipt. I know I should have looked for the receipt more carefully before making the return, but I did find the receipt and I feel that I should be credited accordingly, it's not that the amount is huge but it feels like I've been cheated, and the person who got me the gift has thrown money away. I want to know what happens to the extra money you get from the customers when this kind of situation occurs? What I need from Victoria's Secret is the $26.25 that I have overpaid because the return and exchange should have been an even exchange.

I was forced to purchase things I didn't need with my gift card because they don't stock bras in my size which is what I got the gift for. This is not the first time I have been brushed off by a Victorias Secret employee. I have found it very uncomfortable to have to ask for help from the very rude and unhelpful people every time I go into this store. I wouldn't have to ask for help if they carried my size in all of the bras like all of the other sizes. They tell me that they only carry my size in 2 of their bras. My size is 32B.

It's the holiday season with all the grief of rushing out to find gifts this incident is frustrating. This shows that customer service is not as important as the company getting money.

I brought one tube of lotion priced at $9.50 to the counter and presented my card. There were two clerks behind the counter at this time. She had doubts if I could buy something for just ten dollars without using my Angels card. The other clerk encouraged me to purchase more lotion, trying to up sell me, to purchase three tubes of lotion and said it would be a better deal and they make nice gifts. I declined and said just the one tube would be fine. I got cold stares from both clerks. The clerk rang up my purchase and did not say anything. I stood there expecting to be handed a receipt. She said rudely, "You are all set," with this look on her face as if to say Go away. I felt like I was only two inches tall and the in crowd. They did not want me around because I was not any good for them. I walked out of the store not feeling rewarded for shopping there, put punished for expecting something in return for the business I gave them.

This is the worst I have ever felt on a shopping trip. I will continue buying my $5 bras at the dollar stores....

I had several hundred dollars worth of bras that had to be thrown away. I had bras that cost well over $30 that were only worn twice before failing. The associate in the store did not offer appropriate customer service.

The consequences were PURE FRUSTRATION, I felt Victoria Secret used dishonest and fraudulent advertising by sending the card, saying that there was a Birthday Gift waiting and then not honoring the card. It was as if they JUST WANTED YOU TO GO TO THE STORE. The Manager said she didn't know who would honor the card because no list of the stores for that card was furnished by Corporate. They need to know that it leaves a bad taste with their 'base' customers. They have certainly lost me!

When I called VS I expected to be sent the correct bathing suit bottom and the beach bag, with an apology for the inconvenience. Instead I was told they had no beach bags left and there was nothing they could do, no other free gift they could even give me. They told me I would have to reorder the bottom, pay for it, and get a refund only when they received the returned, wrong item.

Their mistakes are becoming my hassel.

I contacted VS and they told me I authorized the payments. When I denied that they told me they would have to search for the call and give me a call later. That was the end of November and they never returned my calls. Each time I call there are no notes about my previous calls.

My bank account has been charged three more times with the same amounts. To date I have over $150 of fees, and no one is willing to help me.

I used to look forward to getting my underwear there,,,,,not anymore. I have a friend who feels the same way.

Sorry Victoria..there's no secret anymore. Why pay for something that isn't worth the price & the name.

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I received a letter from World Financial Network National Bank thanking me for my recent application for a Victoria Secret credit card and telling me that I was denied.

Now this goes on my credit report, and messes up my credit.

Years later come to find out I have a $12 balance that has ruined my otherwise perfect credit score. When I contacted VS they said there was nothing they could do.

I am very on top of what I purchase, and I knew that that was not something I bought. Then I remembered the junk mail I got, or what I thought to be junk mail. So I called the number, and sure enough, I was enrolled in a program I HAD NEVER SIGNED UP FOR!

I have made MANY a purchase online, and I am VERY careful about signing up for bogus things, especially one that costs a hundred dollars! They told me at VE Escapes that I had opted in for it on my last purchase. TOTAL LIE.

Victoria's Secret is a HUGE, extremely successful company. My question is, why do they need to be pulling such a scam? I feel betrayed by Victorias Secret and I no longer purchase their products.

I am stuck with pricy underwear that have a defect because VS will not accept these back through their online service and I must be present to return them to a store that's located over an hour away from me.

In Jan, 2001 I ordered an item that was incomplete so I sent the item back and received a statement with a balance of $0. That summer I recieved a post card stating that the missing items would be shipped soon. That was the last thing I ever heard from Victorias Secret, except for their catalogs. I never received any statments saying that I owed anything and credit checks never once reported any collections or write offs.

I contacted Victorias Secret in Mar of 2006 and the representative acknowledged that they had sent the bill to the wrong address, but they said regardless I still owed the $181. I paid the balance by phone to stop my credit from dropping, but I never purchased any items and the last statement I had was a balance of $0 approx 5 years ago.

I arrived at the store on the 30th and proceeded to shop until I found a bra that I really liked. I went up to the counter and gave them my coupon and my bra. They rang it up and my total was $42 plus tax, I didn't realize that they didn't add in the discount until right after I had signed. The lady at the counter told me that the coupon was a misprint and that they could not honor it. Then she told me that I couldn't return my purchase, even though I was standing right in front of her.

The employees in that particular Victoria's Secret are very rude.

These new mannequins are designed to be more life like, being flesh colored and more anatomically correct, as opposed to the old white basic mannequins. These mannequins are so sexually explicit they appear to have stepped off of a Play Boy cover. If the thongs weren't suggestive enough, these mannequins are blind folded and arranged in various sexual positions. I do not believe that this is something that my child should be exposed to at her age. I also feel that as an adult, I have the right to shop at my favorite mall without having to endure **. I assure you, it is not welcome in my home nor is it welcome in my role as a consumer.

Sex shops tint and cover their windows. If Victoria's Secret's new marketing strategy is to sell sex, instead of tasteful lingerie then please ask them to have the same courtesy of covering their windows. I can turn off the TV when their ads come on. I can throw away their catalogs when they come in the mail. But I feel it is very unfair that I would have to stop shopping at my favorite mall because I am not able to shelter my child from seeing these sexually explicit displays.

The next morning I happened to glance at my receipt and noticed that the total balance due was only $90.07 and that the cashier had put in there that I paid with the exact amount due. Thinking that this was just an honest mistake I called and spoke to the manager. I asked her if any of her registers were over in cash from the day before. She put me on hold for about 4 minutes and came back and said no. I told her what had happened and gave her information from my receipt. She said that she needed to speak with the manager that had been on duty the day that all of this took place and she would call me back. The next day they called me back and said that they were going to refund my $35 per their district manager, however they didn't know when they would be able to cut the check. They also informed me that they were aware that there has been a problem in this store.

On 1/18/05 I called and spoke to Mary again. I told her that I still hadn't received anything and that I felt like my money should be refunded immediately, had I been the one stealing in that store the police would have been called and I would have been arrested and fined. She gave me the number to their customer relations dept. I called it and got a recording saying to leave a message and they would return my call in 3-5 business days. That is ridiculous!

I then went to Mall Management and Police Officer A. Brewster took my story and then went to the store to see the table and merchandise. After seeing the table with the merchandise he then told me that it was misleading and false advertisement and to contact the store manager first thing on December 24th, that the store is obviously wrong and they should give me the merchandise for the advertised ticket price. On December 24, 2004 I went into the store to speak with the manager, Lara. Lara took me over to the table and showed me that there was now a sign stating the bags only are $5.00 and that yesterday they didn't have enough room on the table to display the sign. She then accused me of trying to get something for nothing and telling me I was having a miserable Christmas and must me a miserable person.

Lara also would not check the register logs to find the voided sale confirming my story instead she told me that the sales associate was not available and so she can't say what she knew. I told her that two sales persons had checked the accuracy of the price and the sales was already rung up and it was wrong for the assistant manager to snatch the merchandise and tear off the $5.00 price tag. As we were standing by the table 2 customers came over inquiring the price of the bag and the contents and she showed them the sign and told them the complete price for the contents in the bag and that even though the contents are in the bags it's just for display and each piece is individually priced. Lara, then turns to me and say, "sometime customers get confused."

I at this time asked for the District Managers name and contact information and Lara refused to give it to me stating that the information was confidential. I then left the store and again went to Mall Management where I spoke with Officer Adams who informed me that she had heard about Lara being rude to other customers. The Mall Manager then gave me the District Managers name and number. I called and left a voice message detailing the incident and asking for a return call back. I am an avid Victoria Secret shopper and I would like to see this issue resolved professionally and in a reasonable amount of time. Lara, the store manager needs to learn how to speak to customers and not use hand gestures and make opinionated statements..she was extremely rude and I will never purchase anything from the store with her as the manager.

Multiple credit cards can impact credit reports. And I simply do not choose to carry additional cards. After checking on the internet, this deceiving tactic seems to be a running strategy of Victoria Secret. There are multiple reports of people being equally deceived by this cloaked credit card referred to as the Angel Card.

Not only did I not get answers, but I was met with snotty attitudes by what turned out to be 3 phone representatives. All I wanted was an explanation and an e-mail confirmation that my certificate would then be sent (even though my friend's b-day had already passed. I was met with only quick, evasive comments and the runaround. I finally cancelled my order completely.

They missed my friend's birthday and made me look and feel like a heel.

One of my managers has worked for Victoria's Secret for almost five years and she still has a bra that she got when she first started. We also do offer bras that do not have an underwire. A lot of woman do not like to wear an underwire so that is what they go for. I do understand that sometimes you will get a bra that has a wire that poppped out or you will not find a bra that you like. You are not obligated to buy the products. People always complain about how poor our products are but you never hear the millions of satisfied clients that we have.

There were some orders that I had to pay for that I never received. There were some orders that I was double charged, and some that I returned but never got the refund for.

They said they would take that off of my credit report since they failed to update my address, but it is still on my credit report.

It was too late! The associate was running a credit check for a credit card that I did not approve. Upon receipt of the credit card in the mail, I contacted the Victorias Secret Credit Card provider and asked that they remove the inquiry and credit card account that I did not authorize.

When I spoke to Sabastian at the Credit Company, he informed me that he could not remove my account due to a balance of $40.85. I informed him that this exact amount was debited from my B of A account so how could it be on the VS card? After calling B of A and looking at my receipt, I realized the sales associate never used the B of A card that I presented, but placed the transaction on the new credit card that I never authorized. I have been unsuccessful in my attempts to talk to a live person at the VS headquarters. I have left messages requesting a return telephone call since November 24, 2001.

Garri should write to the company, preferably via certified mail, return receipt requested, enclosing a check for $40.85 and directing that the account be closed.

As I was walking through the mall I noticed that there was an item that I was overcharged for. I had also noticed that on the receipt I was holding it had the other customers name and credit card information along with my name and credit card information. If I have all this I think that the chances are pretty good that she has mine. I Contacted V.S. claim department by phone and by mail. An adjuster called me back and left a message. I was advised that they contacted the store and that to the best of their records they are pretty sure that the other person doesnt have mine.

I have requested something in writting stating that they would accept liablity for any damages. I'm getting nowhere! I can't get a letter and I'm getting no satisfaction.

I do not personally shop at Victoria's Secret anymore. The underwire bras are horrible, cheaply manufactured, and fall apart everytime. Try Fredericks of Hollywood, they ship their orders and to my surprise and yours they have high-quality bras for women who are serious about a decent look and quality.

This gets the goat of

So I went to use my Victoria Secret credit card at their store in Oxford Valley Mall in Phila, PA and it was declined I asked why but the salesgirl didn't know so I let it go and used a different card. On my last statement my balance on my card was $60 which I paid off right away.

About a month later I received my next statement which said I owed them $336 which I never even spent there.

I called to get it straightened out , they said it was from my catalog orders that were once backordered, that were supposedly sent to me but which I never received. They had no verification that I received my orders because I never signed for any which I had done in the past when I ordered from them before.

They told me they would investigate the amount and find out what happened. Well, all they did was feel that I was responsible for the amount and should have to pay it. I dealt with them on the phone constantly being sent to talk to one person after another, basically they never did the investigation and they are trying to screw me now by saying I have to pay it even though I know it's their mistake and now it could cost me over $400 and they sent it to a collection agency.

If they had done the job they were supposed to I wouldn't have this problem now.