Victoria's Secret Reviews

Had a credit card with them for over 15 years. Went through a very rough two years and was not able to use it for a while so they just closed it without any warning or communication whatsoever. They claimed to have mailed me a notice on the 19th (which I never got) but they closed it on the 24th anyways... I wouldn't have had time to use it even if I had received it anyways. This card was the oldest of my 3 credit card accounts so my credit score literally dropped 115 points when they closed it as it wrecked my credit age. When I called to see if I could do anything they just said sorry. If you care about your credit card score don’t use them because they don’t care one bit.

Terrible online ordering! Do not do it!!! You will never receive your product. Terrible delivery services. DHL keeps delaying and delaying for weeks. Keeps saying enroute over and over. Fast shipping in 2 days. Please what a joke.

I placed an order on 12/10/24 and I never received my order. I called to ask if they could see where my package was because it kept getting delayed. They could not locate it and said it was lost. So the rep said he'd refund my money and send me the items to be replaced, awesome! Still nothing came but I received an email that the package had been delivered on New Year's morning at 12:10 am. Odd time to be out delivering on a holiday. So I called again and asked about my replacement order. It was hard to understand him with the language barrier but he kept telling me I received my refund, I told him I know. I want my replacement package. Then asked if I wanted to purchase the items, I said no and hung up. Definitely wasn't worth the hassle to keep arguing with him. I've never had a bad experience with VS, this is a first. I just wanted the PJs for my girls, it's Christmas tradition and it was broke this year. :(

I was approved for a card, placed an order and somehow my account was linked to my mom's. They charged her card on my account and when I called customer service I talked to 12 people over 7 calls, not 1 person could help me get the issue fixed. They never canceled the order and now send her and myself updates about it even though her information was never put into my account. Customer service said this happened because we have the same billing address on our 2 separate accounts. I am very annoyed, no one could help and now all my information and order history are being shared when I didn't want anyone seeing my business. It's an invasion of privacy that they don't care about and disregard!

I recently visited Victoria’s Secret with the intention of spending $500, but my experience was appalling. I spent 20 minutes in the store, standing directly next to a male employee, yet I was completely ignored. Despite accidentally bumping into his cart, he never acknowledged me, never offered assistance, and not once spoke to me. Instead, I observed him actively engaging and laughing with other customers who were of different racial backgrounds.

Purchased 5 items for same-day delivery and it never arrived. Went to check online and they had changed the order to standard shipping. No notifications whatsoever. Don’t trust their website promises as they pretty much do whatever they want. This is particularly a big headache as I’m going out of the country for 3 months and will not get the package until I get back at which time the parcel service in my building will charge $3/day after 2 days the package hasn’t been picked up!!!

I ordered several gifts for my wife and the checkout assured they would be received before Christmas. Just checked and it will be December 27th at the earliest. Why lie about your delivery dates. She’s understanding but I’m sure it’s still a disappointment.

I am a 73-year-old female who lives in a retirement community. I ordered a bra on-line from Victoria's Secret. I ordered a 36D but received a 36DDD. I wanted to get a credit on my credit card since I live in a retirement facility and do NOT drive. Victoria Secret refused to give me a credit, not even a store credit unless I return the item. I am NOT the person who made the mistake. They sent the wrong size!!!! Why should I waste my time fixing their problem! This was my first time ordering from this company and it will certainly be my last! Do not shop at this store. If I could give a lower rating, I would rate Victoria Secret a ZERO!

If I could rate them a zero I would. I drove up to exchange new bras I just bought and they said there was no record on my Victoria's Secret credit card. Even though I bought everything from there spent so much money this year. And paid all my credit card bill. Their quality of bras have went down and the bras ruffle and bow at the bottom and leave a large gap under your breast. Customer service supervisor and store manager was awful. I've had to call them to place my online orders bc they mess them up too, often high and mess up the order. Companies like this corporate greed at its best.I am no longer a customer!

Not even a full star. Unable to redeem my reward after purchasing 4 pairs of pajamas. .Every $75 was supposed to get a reward. I spent almost $200 and didn’t get the blanket they were giving away. I argued with the chat box and nothing was resolved. I’ll buy from Amazon for half price and I’m sure they will hold up better after washing. Buyer beware.

Shopping Experience. On November 16, 2024, I placed an order with Victoria’s Secret (Order #**). On November 26, I received a notification stating that my package had been delivered. However, the package never arrived. I live in a condominium with a secure mailbox and a LuxerOne package delivery system, so there is no reasonable explanation for why the package was not delivered as expected. I contacted Victoria’s Secret to address the issue, and a replacement order (Order #**) was issued. Unfortunately, today I received a notification that the replacement package could not be delivered because the mailbox was supposedly vacant — despite the fact that my address was correct on the order.

Only carry certain sizes and not larger sizes for plus size women in stores and want them to order online but online ordering is difficult and those items are not made true to size when going to other stores saying other stores have them in store and online but that’s a lie. Never shopping there again.

I am absolutely done with Victoria’s Secret! The quality of their underwear has gone downhill, but the price is still keep going up. It doesn’t even cover your vagina. And make sure you return things within 30 days or you’re screwed! Shein has amazing underwear that is 100% better quality and price. You can get 12 pairs of no-show underwear for under $10. They are the BEST underwear I have ever bought! Do NOT waste your money on crappy Victoria’s Secret underwear. I am 120 lbs and medium does not fit!

Make it easier for shoppers to cancel online orders with a click of a button but they don’t want that. The chat option doesn’t even allow the robot to cancel the order. So ridiculous when they don’t want you to cancel the easy way.

In the past, I have always had good experiences with Victoria's Secret. However, I did not this time. I needed something for a Halloween costume last minute, so I placed an online order around 3 pm on October 29th. I selected the 2-day shipping option for $19.00 for my item to be delivered on October 31st. Had I known it would not be here in time, I would have ordered 1-day shipping. Early on October 30th, I received a notification alerting me that my item had shipped. The expected delivery was between November 1st and November 5th.

I ordered a pajama set and silk lounge trousers as gifts. The satin pajamas were poor quality and rough fabric. The blue lounge trousers with white pearl buttons on the hem were obviously used with frayed hem and makeup spot inside the hem. Never again.

I went into Victoria’s Secret store in Whitemarsh Md today and had a terrible experience!! My sister and I waited at the counter for 10 minutes until I went to find someone and was told I was at wrong one so I go to the counter and the girl was rude and couldn’t even make eye contact so after I check out I decided to walk around some more since I was looking to get some more things. I ask an employee if a shirt was on sale for her to tell me she didn’t know and walked away.

Victoria Secret is so comfortable! And also they are good quality clothes with so many uses down from yoga all the way up to painting and fishing. I just really love my pants! You should have them. If I like them you like them too

I ordered 5 panties for $30. It was easy to order and I was excited for them to come. But the quality of the underwear is cheaply made. I had to look make sure they were not fake. Walmart underwear last way longer. My fiancé underwear has a loose string that’s unraveling already. Victoria's Secret cheap underwear are not worth buying. They must have little kids in a sweatshop sewing the underwear.

I’ve ordered from VS about three times in 2024, and this is my second time receiving the size for my bra. I understand mistakes happen, but this is just unacceptable. They just send you whatever size is available as if my breast can magically become big or smaller. Very disappointing.

Loyal buyer for over 15 years. The only bras and panties I would buy for myself and daughters. Looking to go elsewhere. Very disappointed. Quality has gone down. Cheap plastic and thin material. Not worth the price or the Victoria's Secret name.

Long term VS customer moving on. Their quality is lacking and they have zero customer support. Dream Angels, previously Love Cloud bras fall apart. As do the panties. There is a design flaw. No returns after 30 days, no return if washed, no return if warn. Soma has new customer.

One star is even too good for VICTORIA SECRET!!! Customer service is poor, especially on their chat option. Three times I have ordered online and never received my package!!! When you try to get ahold of someone I got hung up on and they closed the chat on me as well every time!! I will not EVER shop with them EVER again! I will make sure to share my experiences with everyone I know!!!

Quality NO MORE! I've been purchasing Victoria's Secret for years now. Specifically each progressive purchase - specifically the underwear - has gone straight downhill. My last purchase of more than 10 pairs has left me throwing them out in less than 6 months. What garbage. They are literally shredding. So expensive - so JUNKY! Too bad I can upload pics!

I bought a sports bra from Pink the end of May, I was out of the state the month of June so I never wore it until mid July. I wore it 1x then washed it1x. In case out of the washer (not dryer because I don't put my bras in the dryer) it was ripped a part at the seam where the cup meets the strap. I was disappointed but thought for sure they would replace it but NOPE. Nothing!!! 35.00 in the toilet. Thanks for NOTHING Victoria.

Their bras are terrible. For the prices of this place you'd think the quality would last and be reliable. I have a huge painful scratch on my inner arm from putting it on and all the liner comes out and is ridiculously sharp, but alone are so uncomfortable. All of the bras I've gotten are uncomfortable and flimsy..

Had an account with them for ten years. My account has been flawless with no late or missed payments in the ENTIRE ten years I have had this account. They decided to do a soft inquiry on my credit and lower my limit out of nowhere!!! So thank you, but no thank you. I have now paid in full and closed the account because that was highly insulting!!! My money will go to those who do proper business with consumers based on the account that has been active and in GOOD STANDING since it’s been opened.

VS never sent my order out. Never contacted me about the order. I had to contact them and deal with their shady CS who seem to be trained to act stupid even though they have your account pulled up. It took over an hour to straighten things out. That’s time I can’t get back just because I ordered from VS.

I have had a Victoria’s Secret credit card for 15 years. I received notification from my credit service that an account had been closed and could I verify it was accurate. I logged on and found out that Comenity Bank closed my Victoria Secret credit card account. I did not request for it to be closed and I did not want it to be closed as it affects my credit score since I’ve had the card for so long. I called Comenity Bank to find out why they closed my account. At first, I just received an automated service that said my account had been closed and there was nothing they could do about it and disconnected the line. I called back and finally was able to talk to a live person who told me my account was closed due to inactivity and I probably received an email saying if I didn’t use the card it would be closed.

I’ve been getting My bras from Victoria’s Secret for years and the last few years I’ve come across the zippers on the sports bras malfunctioning. They don’t unzip or they zip up and you can’t get it down. You have to pull it off of you. I just recently bought about $300 worth of bras, and it’s just incredibly and insane the amount of money. I will never never ever buy another borrow bra or recommend them. It’s insane the amount of money I’ve spent just to have these bras that are all broken now. Just ridiculous.