Value City Furniture Reviews

Marcia greeted us in the store & showed us to some reclining chairs. I called the next day where Dawn ** placed the order over the phone to avoid a trip. When the item went on sale, she helped me with a credit. Great customer service.

The manager is totally rude and doesn't care! Customer service is very rude and doesn't care. And the delivery guys are the WORST!!! They will drop your furniture off, banged up, dirty, and totally damaged, and then tell you that it's your problem, not theirs. They'll 25 more deliveries, and that you need to call customer service if you have a problem. STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE!!

I was looking to purchase furniture for my Mom's new space. My issue was needing to have it delivered in 1-week. I worked with Chris and she was extremely understanding. She worked diligently to find something nice, in store, that met all my requirements. I am extremely thankful and grateful.

I started off with one salesperson and when I return to the store, that salesperson was gone for the day. Val was my sales lady who was very informative, polite and did a awesome job with the complete sale of our furniture. Thanks again.

I purchased a sectional and the warranty coverage. Had a hole in one of the pieces and was told it’s no longer available. Which the color is not but the whole couch is. In order to switch I would have to pay at $700 more for just the couch not including more if I want the warranty. Or get a different kind that is less than what I paid the first time plus I have to take it back or pay to have someone pick up the couch I have to return. Horrible experience and I highly recommend anywhere else.

Do yourself a favor and never ever buy anything from this store. They have the worst customer service ever. We ordered a dining table set to place an order for which we had to spend 40-45 mins multiple times trying to get to the customer care helpline. The order was placed, payment was made and then Brianna ** from VCF, Ballwin Missouri decides to cancel the order as their HQ tells them they need customer verification. We called customer care and they said there is nothing wrong with the order and they don’t need any verification or information from us. What the heck? Are they not communicating between stores and corporate office? Don’t they have a system in place. Will never ever think of buying anything from this store despite their intensive social media influencer marketing advertising etc.

On 7-17-2021 at 7:42 am I received a call from your delivery contractor stating that he was going to be delivering my furniture within 20 to 30 minutes from the time I spoke with him, he never told me his name nor what type of truck or vehicle they would be in, never explained how to got about communicating with him in the time of the delivery window never ask is there pacific entry that they would need use to bring the furniture into my apartment.

How are they in business right now? I ordered a bedroom set that was not in stock at the time of purchase. I was not informed at the time of purchase that this item was out of stock, so morally what kind of company takes your hard earned money for a child's bed that they never had. The purchase shouldn't of never been made possible. And so what if they refunded a shipping fee, "I guess this was an attempt to ensure customer service." Actually customer service would have been not selling a customer an item that was never in stock because that doesn't change the fact that my kid has been sleeping on his brand new mattress on the floor for 3 months but we have purchased a bed that they never even had. As if I want that brand new mattress to be on a floor. As if my kid even deserves this.

I purchased a new couch from Value City Furniture in Grand Rapids, Michigan on 06/09/2021. We had a great experience that day with our salesman Josh, extremely helpful and informative. This wasn’t my first purchase from this location as I have bought a lot of furniture here over the last 15 years. The day we purchased the couch we scheduled a delivery date for 07/01/2021. We expressed to our salesman that we worked 20 minutes away from our home and needed at least a 20 minute notice before they arrived. We were told that wouldn’t be an issue at all, that they typically give an hour notice before they arrive. We left happy and excited to get our new couch. July 1st we were told a window of delivery between the hours of 5:45 and 8:45 p.m. Which would be no problem as we would be out of work and home to take delivery.

Our family purchased a sectional and ottoman in April 2019 to the tune of $3000. Along with this, we opted into their PURE PROMISE furniture protection plan. This was an additional $300, but it gave us peace of mind knowing if anything spilled or put a hole in our couch, it would be covered. Fast forward two years, we notice a corner of the ottoman looking very worn. Closer inspection revealed the weave of the upholstery itself was coming undone. The white fabric below the surface was visible as individual threads could be moved easily with a finger.

This is the second furniture group that I have purchased from Value City. I got the warranty. I filed a claim and was told that it is normal wear and tear for the fabric to rip at the seam. However, the other pieces in the group did not rip. So my question is, if all of the chairs in the group get sat on, why are they not all ripped on the seams. The living room set is three years old. Is this the lifespan and if so, why did the first set last several more years than this one?

We bought our sectional sofa from them and they told us about getting the warranty and told us that they will cover everything accidental or non accidental, we been trying to get our sofa fixed from them for last 4 months, last time we spoke to them they told us that, "We are reviewing your claim and trying to find a fabric or we will get you a new sofa or return your money." Today when we called them they were like, "We will not fixed your sofa because we did not took care of that." What a scam they are running. It's mind blowing! Stealing people hard earning money, this is the last time in my life I am spending my money into Value City store. I wish someone could take them to court and file a lawsuit. My advice for future shoppers for furniture... DO NOT BUY ANYTHING FROM VALUE CITY. THEY ARE THE WORST.. I AM GOING TO GET A LAWYER AND SUIT THEM...

I ordered a couch and a chair on 1/3/21. They still have not delivered as of 6/29/21. They keep pushing back weeks/months at a time. Their customer service is terrible and is often 45+ minute wait times to even speak to someone. Go anywhere else.

I would like to send a BIG shoutout to Chris. What a wonderful lady. She had gone above and beyond to help me. Even this morning I was not able to get to the store but wanted to purchase my ottoman. I called and she was there to help me, Chris gave me my invoice number and customer care number. All I need to do is place my order. She truly a jewel. Thanks Chris.

Purchased a sofa set, was told by sales person would receive delivery in 2 weeks, that was a lie. Finally had delivery 2 months later, Value City wouldn’t help at all. Just told to deal with it. Delivery day and 1 item is damaged. Looked at truck and it wasn’t even wrapped. Just loose. Told it would take another week until delivery. Customer service is a joke and wouldn’t help for all the headaches, frustration and issues. Told by them nothing can be done and to just accept it. DO NOT PURCHASE ANYTHING FROM THEM. YOU WILL BE SORRY. They will screw you over once you make the purchase and you are at their mercy, will not help you at all once they get their money.

Rawan ** the sales agent at the W Dublin Granville Rd location was very pleasant and helpful with my furniture selection. She greeted me politely at the door, showed me furniture selection then gave me space to shop....

I bought a sofa from VCF with the extended warranty and paid for the warranty separately. I filed 2 claims well within my warranty timeframe (claim:rat chew part of the cloth) and they rejected it saying they don’t cover pet damage.. who keeps rat as pets.. they just didn’t want to replace it. Second was liquid spillage on sofa and they rejected it saying they don’t cover anything which is more than 15 days old, the problem is while submitting the claim it didn’t even give me an option to pick less than 15 days so how can I select it. I asked them if they can fix the date on their end if I can try submitting it again, to which their service agent replied that it will be considered as duplicate and fraud if I open a new claim for the same issue. Please people, It’s a fraud so don’t get into that trap.

I worked with Tammie ** at the Value City store in Westland Michigan. She helped me out with my furniture needs and gave honest reviews of the items I was looking at. I got the best deal on a number of items and am very happy with the service of the people at the store and the quality of the furniture. I HIGHLY recommend this store!

Absolutely horrible customer service... Ordered furniture to be there by Christmas... 3 weeks late... then wrong color... was told I’d get the correct one by March... here we are end of April and I’m still waiting! You guys SUCK.

Sherri was an awesome and knowledgeable salesperson. She helped me through the entire process. She is an asset to this company. I would also like to mention Carmen who helped with the leasing arrangements.

Sherry **, was friendly, professional. She assisted me in finding the best bedroom set, I ever purchased. I also purchased the mirror. She gave me her number to call in case I had any issues with my purchase. She is a great asset to the Value City Furniture Corporation. She should be commended for her due diligence.

I never leave reviews, but I wanted to leave a review for this product because I wish someone had warned me against it. This couch is really gross. The cushions have no structure, and it's like sitting on a deflated beach ball. At least 20 to 30 feathers come out of the cushions each day, and when you sit on it, the pointy feathers poke out and are very uncomfortable. The pillows and cushions never stay in place and flop around everywhere. When we sat on the one in the store it seemed so nice to cuddle up on, and we didn't see any of those issues at all. So we got one, in a more expensive custom color, only to get it delivered and find out it was horrible.

Ben, Mrs. **, Ruth and Donna were very helpful, polite, friendly and very patient with me. Store was very clean. Everyone had they mask on, I was very satisfied with the service. I really appreciated that.

I purchased a sofa online and selected a delivery date about 3 weeks out. It was advertised as being available after a certain date so I chose that date. The system let me do it. I get an email confirming the purchase and date. I check the status a few days later and they’ve moved the delivery date back by three months. I’m not waiting three months for a sofa when I can get one elsewhere, that was why I chose this one in the first place.

This was the worst experience I've ever had with any company. I purchased an in-stock table on 1/6/21. Repeated delivery dates, spent hours on the phone with customer service, still no table on 3/31/21.

DO NOT BUY FROM THIS COMPANY. We purchased a leather power reclining sofa about 2.5 years ago and also bought the extended warranty. The motor in one of the power recliners went about a month ago and since then we have been trying to arrange for it to be fixed under our warranty. Just so you know - they subcontract out all repair work. We were then told (after we called them multiple times) that they would have to come pick the sofa up and have it fixed in their warehouse and it could be gone about 14 days. So we would be without a couch for 2 weeks!! And our sofa would be taken out of our home during COVID. And this is after a month of non-stop aggravating phone calls to customer service (if you even want to call the department that). Please just save your money (and your sanity) and go to Raymour & Flanigan - a company who has their own in house service repair department. That’s what we’re going to do.

Don’t buy from this company. The furniture takes forever to come in. They try to sell you a warranty and then they don’t cover anything. Even when one of their technician says that it can’t be repaired, they make excuses and don’t care about the customers. My three year old nephew could’ve lost two fingers because of this cheap ** furniture that they don’t want to fix or repair.

The quality of furniture has diminished greatly! And then... on top of everything else that makes you give VCF the proverbial PASS is that delivery costs are ridiculous. I was purchasing a chair that with tax that came to roughly 220$ Delivery charge...wait for it... 160$. Conversely If I buy 5k worth of furniture, delivery charge =160$. The 160 is robbery for a 200$ item however will your delivery men not put care into my 5000k purchase that may take 2hrs to set up? Moving forward I have to wait on the phone for an hour or longer to reach someone who is about as knowledgeable as a scarecrow? I feel so cheated! Cheated out of my time and definitely my money!! Who does VCF think they are. 160$ and to add insult to injury... the lady at the window rattles off the price and then says they DO NOT work for VCF. WTF... Are we putting our family in on it too. Whaaaaaaat am I being hustled for this high ** delivery.

I did a refund on 2/17. It was pending then dropped off. I never received my refund and it is now 3/2. Also have another invoice paid with debit card then switched it to cash on 2/27. On 3/1 they still debited my card. Now I'm out $350. Still trying to get my money back.

The customer care services are spot on. All my needs and concerns were met in a expedited and professional manner. I will shop at the store on Gratiot in Clinton Township again. Although my purchase was not available for delivery, they had reliable delivery suggestions.

Ordered online and paid in full. Delivered half a obviously used couch. Would not correct the situation and provide me what I purchased. Ended up trying to return the half used couch, only Option was almost a week later to pick up the used half couch to be told they didn’t enter the correct information into their system to have it picked up. I still have half a couch...no pick up confirmation now for when it’s getting picked up or refund to pay for my new furniture. You ever see that Seinfeld episode about the car reservation? This is worse. I have never dealt with anything like this in my life. Do NOT BUY HERE UNLESS YOU WANT A HEADACHE OF A LIFETIME.

My experience with Value City is not good at all especially with customer care. I booked sofa and love seat in November 2020 and the delivery was on 22 Jan 2021. After I bought sofa and love seat at home I found few damages on it, for which I immediately file a complaint. They sent the person who repaired only the sofa but love seat issue was not fixed. I am following up with them for number of times but every time I get an answer that they will get back. Till now my complaint is not yet addressed. Those who are planning to buy furniture from Value City I would recommend to think 1000 times before making the purchase.

I purchased a dresser in this store 3 weeks ago, every week they tell me the dresser is not in stock yet. They’re taking forever to bring it into the store so I can pick it up. When I called the lady who answered was very rude.

I can NOT even begin to tell you how unprofessional this company is at Great Northern Value City In Ohio. We had an actual blizzard and they text us the day before they would reach out to us to let us know about delivery. This never happened. We were to be called 30 minutes before delivery and they called 1 minute beforehand. That gave me no time to put away two dogs and at 5 months pregnant shovel the walk way again for them. They are refusing to deliver the furniture unless we pay a $99 fee. Again. I asked the delivery person If this would happen and his response was no because we did not have the 30 minute window. This is Very unprofessional, we will never give them Business again or recommend them.

I bought a 2 piece reclining couch and love seat 11/2019. Within 6 months it started falling apart at the seams. I called a few times to find out how I could use my warranty. Which I purchased the warranty as well. Guy came out. Took pictures to take back. He did say I would get a new 2 piece. 3 months went by not a word. I went into store. Spoke to the salesperson that sold it to me. She set it up for Dec. I thanked her. Thought I would finally get my furniture replaced. January came by. Nothing. Here it's middle of Feb and still not even a phone call. Overall customer service was great at the store but other than that Value City Stinks. I am ready to call them to come get their furniture, give me full credit and I will take my business elsewhere.

When delivery person called me they had the wrong address and the driver wanted money to bring it to correct address, when he got there he tried to sexually assault me, no resolution. Scary experience.

Ordered a sectional couch, dining room set, and bedroom set on DEC 16. The earliest day it could be delivered was Jan 10. On Jan 9, I was called and told that the bedroom set wouldn't be shipped until Feb 4 and the other items would still come the next day. When they were delivered to my house, the guys didn't take off their shoes and tracked mud through a few rooms. I have a sidewalk all the way from the driveway to the front door, so they either walked through the yard or had it on their shoes before getting to my house.

Purchased a $4000 sectional sofa paid extra for the warranty. Made a claim on one piece (several were damaged). Tech said they would replace all portions. Only heard back about one. No other contact then they said they can't replace it because several pieces have accumulated damage. TERRIBLE service for such an expensive piece of furniture and warranty that they won't even replace. 10/10 DO NOT RECOMMEND. Buy elsewhere as you will be very displeased with a few short weeks of purchasing, as you WILL have issues especially with reclining portions. But as the supervisor stated, that's not their problem.

My parents purchased imitation leather furniture, sofa & loveseat. Within several months the sofa started “peeling.” Keep in mind there are no children nor pets in their home. They purchased the protection plan for about $400. It didn’t cover the “peeling” although they had a tailor friend look at the sofa & determined it was defective. Apparently they did not use enough fabric to the point it was pulled too tight. Requested a review from Value City. They still rejected the claim. So essentially my folks paid close to $3000 for a sofa that didn’t last 1 year. They are retired & on fixed budget as are most folks...they just wanted this replaced, not refunded. Value City is trying to promote themselves as a more upscale store now....NOT TRUE. I will NEVER purchase an item from this store & will warn everyone I know NOT to patronize. No customer service.

Don't waste your money by purchasing through them. We bought a couch November 2019 and within a month one of the recliners broke. We contacted the store multiple times to get this fixed and nothing. Over the next few months the other 2 recliners broke. I had to file a BBB claim on them just to get a response. Joy ** (Resolution Supervisor) currently is the one responding to the claim. She is horrible and doesn't re-read what she states from one message to another.

Very unprofessional. They provide the worst service. They don’t update the delivery addresses on their files. They provide no communication with the customers and their staff is not friendly or helpful. I would not recommend this store to anyone.

I have been a Value City customer for over 5 years now. I had a credit line with them and I have furnished my home with their furniture over and over. I will never ever buy again from Value City Furniture, and I will always suggest to people to never purchase from this cheap quality, horrible customer service, overpriced company. I got into credit card debt with this company but that is not the issue now. There wouldn't be an issue if I were to have continued to be satisfied. But the problem is that when I started having problems with my furniture pieces, they did not care bout it at all. I contacted the store and the additional warranty I purchased to try and get a table, a mattress, and my couches replaced. They were still under warranty. They told me they would not be able to cover none of these items due to them not meeting the criteria.

DO NOT GIVE MONEY TO THIS COMPANY! They have no idea how to manage any of their inventory. They will change your delivery dates without telling you. Order a bedframe and 6-piece sectional that was supposed to be delivered in 6 weeks. 1 piece of the sectional arrived with nothing else and the rest was rescheduled for a month later with no communication until the delivery driver showed up. A month later the delivery was again rescheduled for weeks later. Still don't expect to receive my furniture from them on that date either. Go somewhere else for your furniture.

I purchased extended warranty, opened a claim on Sept 23.. It's been more than 3 months. Issue isn't resolved and I called them more than 20 times just to send a technician. Worst warranty coverage. Don't buy this.

I ordered bedroom furniture in August and it is now beginning of January and I still have not received my furniture. I was given 3 different delivery dates and the furniture did not come as promised and I did not get a follow up phone call telling me the furniture was not coming. So I waited 3 separate times, all day, for nothing. When I have asked supervisors to call me, I have received no phone calls. You get what you pay for, never do business with this company!!! They just don’t care. They will string you along just to get your money.

I bought a power recliner sofa and love seat (Monza) along with some other furniture from VCF falling for their quality assurance. I could have got the similar products elsewhere at much cheaper price but I paid extra hoping that it will last long and VCF will provide good services. But it's not even 2 years of light use and leather started to thin and started to tear at places. Pretty poor quality. I was sold 5-year protection plan saying that anything happens, "We will either fix it or replace it, no worries." But when I filed the claim about the defective leather (thinning & ripping apart), they rejected my claim saying that normal wear/tear is not covered in the warranty. This is totally unacceptable. Not only they charge extra for the products but also fool you by selling the so called "protection plan" which covers everything at the time of purchase but covers nothing when you actually file the claim.

I spent $2,300.00 for a sectional that was delivered in Oct 2019. I paid $350 for a warrant that is supposed to cover normal wear and tear. I specifically asked if it covered sagging Seat cushions and was told yes. It covers all normal wear and tear, spills, and malfunctioning of the recliner seats. Now today 1 yr and 2 mos later the seat cushions are starting to sag so I filed a claim. My claim was denied and I'm told I can dispute it if I disagree with their decision. They won't refund me my money nor will they honor their warranty. I feel this warranty program is a scam! I would like any help or suggestions on how I can get my money back for the warranty they won't honor. People please do not buy these furniture warranties!!

I purchased my sofa set in June 2020! I received several different delivery dates. Barely no communication about the several delivery date changes. Value City protection plan is a joke as well. The sofa I sat on in the store and purchased is not what I have in my home. On top of that the furniture came damaged. I just received the furniture and I mean all of the pieces this month. Calling value city and speaking to a representative make the experience worse. Never shop at Value City!!! Definitely Price Busters can do better.

My husband and I purchased over $5000 dollars worth of furniture in Mid August 2020. I was told by the salesperson that everything was in stock and would be delivered by October 2020. I had two couches delivered in November that were okay. However, the nightstand, end tables delivered were both damaged. They reordered the furniture and brought the nightstand 12/24/20, which was damaged worse than the first one.

I purchased 2 sofas on November 2nd. They told that they would be delivered on December 30th. I went into the store on December 12th. They told me that my sofas were available and would be delivered on December 30th which I was told. I asked if I could get them earlier. They said yes if I picked them up. The date was December 23rd for pick up. Now I just received a call from Ann ** who was ready to take my cursing out and all of my verbal abuse which I didn't get to because she was very very nice to me.. So with that being said Value City needs to make sure that they communicate better with their customers because we pay the bills...

We ordered a bed frame beginning of July 2020. They said it would be delivered in September due to the pandemic. September came and no bed. Got pushed to November. November came and no bed. Got pushed to December. Delivery guy came and only had the footboard. Now what am I supposed to do with just a footboard? I called them and they don’t even know what is going on. They said the whole bed was on the truck so I am assuming they gave it to someone else and pushed me out another week. I am truly upset about waiting almost 6 months for a bed and sleeping on the floor! No one ever calls me back either. I was going to buy another bed frame for my daughter but I think I will go somewhere else. Value City Furniture is so disorganized and you can’t get any answers. I am making payments on a bed that I don’t even have!!! The company they contracted out for their furniture needs to be fired!!!

This is without a doubt the worst experience I have ever had with a company, hands down. I purchased a sectional and chair and a half on 9/5/20 and was told due to Labor Day sales the products were backordered until 11/5/20. A long wait, but fine. 2 days before delivery I realized I hadn't heard anything about timing, so I checked my order tracking and the delivery date was now 12/12/20. No email, no phone call, nothing. When I spoke with them they said the manufacturer was experiencing delays (?) and it would definitely be in December.

Ordered furniture July 2020. Still waiting. They give me a date monthly except Oct. They said maybe 1st of year. Don't quite understand since they have received one piece and then the next month tell me they have nothing. What happened to that piece that were suppose to be saving in Sept so when the other piece arrived they could deliver both pieces but NO!!! They gave it to someone else and here I'm waiting as always. They need to get their act together and was going to pay 90 days a same as cash but because I signed an agreement I have to pay the agreement amount and I still don't have the furniture. It would be different if I had the furniture and also to top it all off we sold our exciting furniture in August to make way for the new furniture.

I called Pure Promise in June 2020. They came out to address a stain on a cushion from my couch. Pure Promise could not remove the stain. I was told he was ordering me a new cover. In September I have no cover. I send an email to Pure Promise. Received no response. I called Value City. They told me to contact Pure Promise again. Another email again no response. I called Value City in September. The woman I talked apologized. Said it may take a few months but she would order a cushion for me. So I just called back and was told that the notes in their system state that this a Pure Promise issue. So I guess I was lied to about the couch cushion and Pure Promise will not respond. DO NOT BUY THE WARRANTY!!

I purchased a TV stand that cost $750 and picked it up and got it home and unboxed it and it had a split in the top of it. We also bought a sectional (big softie) and paid for an extended warranty (5 yrs) that they refused to honor after it had several different problems and told us to contact the company.

I have not purchased furniture in over 20 years. So I was over due. I was excited to buy new furniture, however due to the Corona virus the delivery was extremely delayed. The furniture however was exactly what I wanted so I am willing to wait. The sales representative was very helpful as well as the service desk.

Ordered a manual double theater seat online. They delivered it on time and did an excellent job of installing it where we wanted it. Seating is perfect for what we needed and high quality as well. Will buy from them in the future.

I have had the worst experience in dealing with customer service and a store that I have ever had in a lifetime. I ordered my furniture back in August and I was told they would be delivered in September. September got pushed October, October got pushed to November, November is now pushed to end of December and nobody seems to Care if I get my furniture or not. I’m sleeping on the floor, living out of laundry basket, waiting for a bedroom set that I have a feeling is never going to come. Also note that they’ve already charged me for this for four months. I am so disappointed. Please I beg all of you. Do not shop at Value City. They need to be shut down.

They put me through so much stress in the part 4 months, it's quite disgusting. If I could no stars, I would do that. Their unprofessionalism is worth suing them. Customer service is the worst. And God knows where my furniture is. Its was close to 3k dollars.

I am beyond disappointed in my experience with VCF. Not with the product or the delivery but the overall. I ordered my furniture in August (bedroom and dining room) and I am STILL waiting for the entire order. Each time there is to be a delivery it has been changed and with incorrect notice. I was offered to come and pick my furniture up and even if I could which I cannot there was no refund for the delivery fee charged. I know the times we are in and have been more than patient. Lack of response and incorrect information and delivery I am beside myself. Also, I paid UPFRONT for all of my furniture no financing and yet I am still waiting with no response or a "maybe it will get there". I have ordered from VCF for the past 15 years and I WILL NEVER AGAIN.

Hello my name is Andrew Smith. I have been through the ringer with value city furniture over the last 6 months. I have tried working with the customer service reps in stores and over the phone. None of them are willing to help me and tonight My request was completely ignored. I found this email online and figured it is my last resort to get some help. Here is what the last 6 months have looked like for us.

My husband and I purchased a sectional from Value City Furniture in July. We ended up purchasing a left facing sectional and wanted to exchange it for the right facing sectional. They told us they could deliver it end of September (22nd - I believe it was). They reached out to us & we called them to confirm the due date with no issues. Five days before the delivery date they called to tell us that they would have to delay the order until end of December. They waited two months to tell us the sectional was out of stock. I delayed buying other furniture because of this and would have not even considered waiting that long if they had told me the day I purchased it that it was out of stock.

Shaun and Mike delivered my order today. These two young men are very punctual, professional and get the job done very timely manner. I am very happy with their service and request that any further purchases be delivered by them.

I purchased a sofa, area rug and table in July for my new apartment. I was told it was in stock and available to be picked up. I called movers and scheduled them to pick up my sofa on the pick up date they gave me. I called THEM to confirm the pick up, only to find out it was NOT available. They didn't even call me. Since then it has been pushed back every single month to what is now being told will arrive in November. I have had to call every single month to verify as I have secured movers every time and no one has the courtesy to call me and let me know. Customer service is horrible and no one seems to care. This is the worst furniture buying experience I have ever had.

We live in the age where one has to be very careful who they associate with or let into their homes. My delivery guys were named Brian H. And Terrence. Let me tell you, these guys were the most professional people that I have ever dealt with. Their mannerisms and concern was above and beyond all that I could ever ask for. Thank you Value City Furniture for hiring guys like Brian and Terrence. I was not fearful at all to have them in my home. They were very nice polite and courteous. And I had no complaints. I hope the next time I buy furniture, you send Brian and Terrence to deliver it to me. Thank you value city furniture.

I bought a kitchen table and 5 chairs over two months ago from Value City Furniture. I also bought a sectional. A week before the originally scheduled delivery date we were given a notice that both the table and sectional were being pushed back for delivery. The table was being pushed back by a month and the sectional by two months due to warehouse shortage. I want to say that I fully understand that shortages can happen, but why would there be an agreement for furniture being “in stock” at the time of purchase and then that agreement not be fulfilled? I paid in full for these things. My table and only 4 chairs were delivered today.

Today I had furniture delivered.... It was supposed to be a table and 4 chairs.... I called them a week ago and they told me that one chair isn't coming till late November.... (mind you, I had to call them to find that out)...Then today comes... I only receive a table and a chair... Where is the other two chairs on top of the one that's coming in November? Now I call Value City Furniture and they have no clue what is happening, have to wait for the delivery truck to get back, didn't receive notifications from the Sardis store (who handles deliveries)... That makes 3 mishaps in one purchase... PLUS.... I had the same experience 3 years ago when I moved into my house. I moved in without any living room furniture except a couch.... The other chairs came a week or two later... and one came without legs... so they came a month later to give me the legs....

Broken Promises, Multiple Missed Delivery Dates, Poor Communication. BUYER BEWARE! I am waiting for over three months and the only thing I have to show for it is multiple missed delivery dates and broken promises. They are full of it and I am completely fed up with them.

They will sell you used furniture as new. You have 7 days to return, I missed it by two days. The place is a big rip off. They charged me $700.00 for a used Recliner. Beware??? I will never get anything from VALUE CITY.

I purchased a sectional 11/2019 and scheduled delivery. I was notified it was ready for pick-up (not delivery) - first mistake. I finally negotiated a delivery. It was delivery with wrong pieces and wrong color. We had to drive 25 miles to store and show salesperson the correct color and pieces and wait another 2 weeks for delivery. I also purchased furniture protection plan. I regularly turn cushions to maintain shape. Around 9 months I turn cushions and all along the edge of frame of the entire sectional are metal tabs protruding which correspond with 5 holes in each of my cushions. I took the cushions, a video and my receipt to the Kennesaw, GA store. The employees appeared shocked and indicated they had never seen anything like this. I was informed that a tech would have to come to my home to inspect the defect.

I bought an item on sale. That item turned out to be USED. They refused my calls. I was ignored by the BBB and FTC. Beware and if at all possible DO NOT BUY FROM VCF. A sale item is something returned after purchase, it should not leave the store. Reducing the cost to sell the item is business. Resale of a USED item falsely stated as new is a crime. The furniture was not properly care for til pickup, and the smell of attempts to clean it left an odor I live with. I sat on this furniture, there was no smell so something was used to mask the odor til I got it home. Buyer beware is an insufficient phrase for this company. I will never purchase there again and I hope this review encourages no one else to do so either.

Purchased a 2 piece sofa from Value City Furniture. Five months later found several areas of Bedbug infestation and nesting. Reported to VCF and they blew me off. These bedbugs were white and nesting in the cushions and going down the back of sofa were the brown bedbugs. Exterminators determined these bedbugs started their infestation long before sofa was delivered to my home.

We purchased a chest of drawers and picked it up. One drawer would not open. The auto close mechanism had the wheel stuck behind it. I spent 50 minutes on hold for the customer service line (the store said I had to call here) only to be told that someone else would contact me sometime "soon" to repair it. By the way... the email contact does not work on their web page, returned email to me twice as undeliverable. I called the store the next day asking for a manager and asked about an exchange and he said it would take over a month for a new dresser to come in (took only 3 days when I bought it).

I’ve learned that Pure Promise doesn’t honor its warranties and Value City knows it. They wouldn’t even honor the warranty during COVID-19. The reasons are unfit. This company should be shut down. That’s not even the half of what Value City Furniture did to me. I closed my account June 18th. Paid in full. August I get an email stating my payment was late. How when the account closed? Called. Had the interest waived as I hadn’t owed anything. The very next morning my credit score dropped a whopping 81 pts. On a lie. All while trying to be approved for credit on a medical issue. Value City ruined my entire life. That’s on top of how Pure Promise treated me. This furniture is NOT worth what I lost in the end.

I ordered two chairs online the first of August. It was stated that my items will be available on September 12, 2020 then I received another email stating that my item will be available on September 24, 20 and bold and behold another email stating that I can receive my item on September 30, 2020. I went to the store to see if I can get some assistance and receive a refund and they stated that because I ordered online they could help me, they stated that I must contact customer service. Well you cannot get through with customer service, no one come to the phone so basically I DON'T have my order and they have my money. This is the worse store ever. They refused to help you when you have an issue. They need to be out of business period.

Mom & I went to Value City Furniture store located on Sardis Rd in Charlotte NC in May to purchased me a sectional for a housewarming gift. I didn’t want to pay that ridiculous delivery fee so I opted to have it picked up. I was told by the salesman that because what I purchased is not a basic color it wouldn’t be ready until July 24th (2 months later). They call a few days before pick up stating that my furniture was not there & it wouldn’t be ready until August 11th. I asked, "So y’all going to compensate me right??" I get a cocky manager to have some other individual come do his dirty to tell me NO! I had to show out for another manager to call me back to say they will deliver my furniture free of charge.

Bought 1st King Size mattress. After little over year bed sink in middle. They honored that. Upgraded to not issue again at 1600. After a month my wife's back began acting up (spine issue). Called to complain. Thought would be easy solution since no damage to bed. They sent salesman and initially said we had no cover which voided warranty. False. We had same cover from previous mattress. Bed sinks in middle and is awful. We insisted they come back out. 3 weeks later we just found out they determined mattress not defective. How can you accurately determine when you do not lay in middle of bed. It's foam so it will move back into place after pressure is released. This mattress is breaking my wife's back further. I will never do business with them again.

Purchased/ordered furniture on 7/4/2020. Was Guaranteed delivery on 8/7/2020 and told that I would receive a call 2 days prior to delivery. No call. I call them. The phone just rings! Checked my order status to find out it had been pushed back 2weeks. I called the store again the next day right when they opened for them to tell me they are sorry that no one called me to inform me of the delay. They are currently running a promo for free delivery but of course no one is able to authorize the return of my delivery fee. Asked for a manager to call me back and yea well just as I figured. That didn't happen either. HORRIBLE CUSTOMER SERVICE.

I placed my order on April and it supposed to be delivered to my house on May. It was delayed and I found out when I checked online no call no notification they said they called me but I didn't not received any calls or voice-mail. My queens bed they told me it's not available until December. I been sleeping on the ground since April so they proposed me a bed that will be deliverer the same day as my kids beds and with a big surprise today my kids beds are delivered without my queen bed set, I am very obsessed???? This is not right.

VCF messed up our receipt, so when I called Pure Promise in Mid March 2020 to file a claim for a broken frame I couldn't. PP told me to contact VCF to get a new receipt. I tried calling VCF but due to Covid19 our Governor in KY had shut down all retail stores. I finally reached out to VCF end of may 2020 when they were allowed to reopen. They fixed my receipt but PP will NOT cover the broken sectional because I had to file within 30 days of it happening. I TRIED but was not able to thanks to the shut down. VCF was no help in getting PP to cover our claim. We had NO way of filing this claim within 30 days thanks to VCF's mistake and PP is taking advantage of it.

I started paying on dresser nightstand. The price is bearable. The added fees and tax is ridiculous. I was automatically signed up for a member club for $13.00 extra, & $8.00 dollar tax included in a monthly bill. I had a set date product would be deliver. The day before delivery, vendor not Value City call to tell me my order was out of stock. It would be in end of August. I am making payments on something I can not get. Value city is horrible and should be shut down. I will keep you posted on my order. Run from this place.

The Brice road branch, Reynoldsburg, OH: Last year bought a sectional and the side threads came off. With a warranty they wouldn't commit to fixing or replacing. I had to throw away a sectional I bought less than 7 months because I was tired of being transferred back and forth. This year, my wife decided to buy sofa set from there which I didn't really like because of previous experience. The salesperson confirm item available for pick-up. 2 days before pick-up we get a call one is not available. We agree to terms they will deliver the last piece free.

UPDATED 06/29/2020: I wrote a review to express how frustrated and disappointment of such a bad quality of the leather family room set I bought and the 5 year plan protection that I paid for nothing and the rest of my apartment furniture. Value City reviewed what I wrote and posted it on the same day without even thinking of trying to solve or be considerate to even try and they me that my review CONGRATULATED me that it has been posted. This shows me how much they really don't care about their customers.

Purchased 2 rooms of furniture on May 23 in cash (4K) with a delivery of 6/26 to our new home. They brought all the wrong items. Tried to talk you into just keeping them. They left without word on if or when the issue would be resolved. General manager is conveniently avoiding us. Now we’re told the correct items won’t be available for 3 months. They have changed the expectation 4 times now. Purchased in May but now not available until late September?? Unacceptable. Staff has been snippy and management isn’t communicating at all. Save your time, money and sanity. Anywhere but here. It’s one thing to be transparent and upfront but another to deceive and avoid. No trust. No Integrity.

It is beyond my imagination that any service can be this poor. For more than 10 times they rescheduled a product deliver over 2 months. Now they do not even bother to call before reschedule. I have to call them to know about it.

Don't buy any insurance from them. They sell insurance which doesn't cover nothing. I bought a sofa and loveseat. The filling fell inside, the material was crumbling, stains started to appear, when I make a claim I hear that this things aren't covered so what is covered. Check for them? For sure good check from poor and naive people, sad.

I have been going and shopping at Value City for years. However with the last 2 sets purchased for my living room I will no longer being doing business with them. The quality is not the same and the extended warranty was a waste of my money. I was told the issues I was having was not covered and couldn't be repaired. Shame on you Value City. Why continue to raise your prices if the quality of the products you sell won't last.

I purchased a five set bedroom set and the dresser been tearing apart, and they have fixed it more than 2 times which I believe I need a replacement, but recently the warranty company is denying to offer a replacement.

First let me say don’t buy anything here. We purchased a sofa from this outfit and it one of the recliners did not function properly. My wife went to the store to discuss this with someone and get it replaced. The manager was very rude and unprofessional about this. One of the things he said was “So what do you want me to do about it”. She came home and told me about how he berated her, so I contacted the corporate office and asked for a refund which won’t be given for another month. Hard to believe this dude would treat a customer this way. BUYERS BEWARE!!

A friend of mine recently purchased a picture from Value City of Venice and sent me a pic of it. I loved it! I contacted the Rockville store and spoke with the store manager Cheryl **. Cheryl knew exactly what I was referring to. She talked about how it was a new Vendor and the detail of the picture. I had no intention of buying it that day but couldn’t resist after talking to her. I received my receipt via email promptly with a delivery date of today. The delivery man was great. He was wearing a mask, asked me where I wanted him to put it ( exactly what Cheryl said they would do). Professional and friendly is how I would describe both Cheryl and the delivery man. Phenomenal, incredible service. Thank you Value City!!

I bought a sofa from Value City. The warranty did not sound too bad and the price wasn't overly horrible so I got it. They sold me the Pure Promise Warranty and told me if anything happened within 5 years, I could submit a claim. I was moving the sofa for the first time and noticed the inside wood frame was broken. I had no idea how or when this had happened. So I submitted a claim through Pure Promise Warranty and they responded with my claim is not covered. I'm sorry, but it clearly states in the list of coverage details that the structure failure such as "breaking or cracking of frame" is covered. I tried to make a second claim. It was also denied. I am within my 5 year covered time frame. The broken part of the furniture is listed as being covered. This company stole $220 from me and I do not recommend anyone to purchase this warranty for any reason.

My experience with Value City Furniture has been a good one. The gentlemen that delivered my items were professional, friendly, and hard workers. I appreciate that they assembled my furniture and saved me a lot of time. Thanks a bunch Jeremy & Chris!

This is the second living room set I bought from Value City Furniture in East Brunswick. I have a chair in my armrest. Took them two months to come pick up the furniture. At first they sent furniture doctor to try and repair it. He couldn’t do it. He made the roof worse. They came. Sent a crew out. Brought the furniture to the warehouse. I had to track it down. A month later they bring a pack with this hideous hideous stitching. Management calls me from the store saying that’s all they can do the stair repair policy. This is unacceptable. I pay thousands for this furniture. I would never recommend them again. That lucky I don’t bring the French and drop it off in front of the store for quality control. No-frills company.

I came to Value City in search for small table and chairs. Had one particularly in mind with no substitute, well the set in my soul was sold out at every store. I was so sad and my sales rep GREGG ** felt my pain. He told me come with to receptionist's desk. He got his amazing helpful boss and receptionist on board with him. She called store while standing and they made it happen, I am so thankful I chose value city furniture. You guys are amazing and you made feel amazing. Thank You VCF St Peters????

I went in with my mother to purchase a recliner. We met a wonderful women that had unbelievable product knowledge; not to mention she knew where every recliner in the store was. We were at Store # 76 in Cheektowaga NY.

I purchased a king size Beauty Rest mattress for about 1800 dollars less than a year ago. I called to schedule a date for a technician, they gave me a Friday date but the tech never showed. When I called they told me techs don’t come out on Fridays...red flag number 1. The next appointment the tech came, unconcerned he placed a tape measure across the mattress. I asked him if he wanted me to lay on it to show him the issue, he said no. Red flag number 2. Long story short he relayed to Value City that there was nothing wrong with the mattress. Even with me going through the Better Business Bureau they refuse to replace it. Long story short they do not uphold the warranties that’s come with the mattresses. BEWARE OF VALUE CITY AND DO NOT PURCHASE A MATTRESS FROM HERE! My end result is that I WILL NEVER BUY ANYTHING ELSE FROM VALUE CITY!

Bought a faux pas leather 3 and 2 seater roughly 3 years back with 5 year warranty. During selling the warranty they said except the hand rest, rest all covered. But now the cushion cover stitching came out and I can see the cushion. But now when they are telling it is not covered. The warranty company Value City has tied to are very bad and technicians provide different feedback. What they say to you and what they report are different. And value city furniture does not care. Please avoid buying warranty because it is of no use..

I purchased a leather sectional from Value City Furniture. It began cracking extremely bad. I called and they sent their repairman out and said that the cushions affected would be replaced back in Aug. 2019. Called numerous times for an update and they would say it is on backorder and they will look into everything and get back with me (never return any calls to me). Fast forward to now Feb. 2020 and finally the last Customer Service rep I spoke to on the 14th followed all the way through and called me back to tell me that I no longer have a warranty (which did end in Nov.) so the company will not replace the damaged leather but will give me a % off my next purchase. I will never purchase anything from Value City Furniture again. Awful Customer Service and Warranty process!

Went shopping for a coffee table and our last stop was Value City in Manahawkin, NJ. We were fortunate to have James ** as our salesperson. Very personable and he did his best to match us up with what we were looking for. We could not find it in the store but he did do some searching online for one we had seen at a competitor's store. He said we could purchase it through Value City as a special order for $100 less than what it would have cost us elsewhere plus free shipping. We couldn't pass that up. Since we had actually seen the furniture in person we were confident that we were getting what we wanted at a great price. James made shopping a great experience.

I bought my sofa from Value City and I was like, okay, it's not too bad and the price wasn't overly horrible so I got it. They sold me the Pure Promise Warranty and told me if anything happened within 5 years, I could submit a claim. Well, the wood in the chaise snapped and I went to process my claim. Pure Promise said that's "normal wear and tear". I told Pure Promise that this warranty, when I got it, would cover that. They said the sales agent at Value City wasn't honest and that's NOT what is covered at all. Okay, so I call Value City. They tell me yeah, it's not their problem that the associate sold me the warranty in the way they did and oh well, it's over a year and there's nothing they can do to help but maybe I should call Pure Promise and open a claim (even though I told the Value City agent I did just that and it was denied). I honestly wish I was smart enough to NOT do business with these companies.

I purchased a 3-piece sectional with chaise and 3ft by 3ft ottoman.. I was in love with it for the first few months until the matching pillows began to rip. Then a few months later about year and 9 months into the ordeal my fabric support that holds up the actual sitting place ripped as well. So I've got a one-foot rip along the end where the arm is and it is beginning to Sag in that area after Not even 2 years of owning This $1,200 piece of equipment. Also, I paid an extra $200 for the pure promise warranty that was allegedly going to keep me insured so to speak for any kind of damage on any of the furniture no matter even if there was someone that came in and cut it with a butcher knife and shredded it to shreds as the salesperson told me. It would be covered..

The Value City on South Blvd in Charlotte was amazing from the purchase to delivery! Back to the good old days when vendors looked at each individuals situation!! My sales associate, manager and desk person were so special! The delivery people are great and go to work immediately and are kind! I will come back to them again!

February 9, 2020 went to Value City Ft. Wayne IN store and we purchased a sofa, recliner, a bed, when we were ready approached a salesperson and he was very nice. His name was Jeff. He answered all of our questions and informed me of warranties and product, then we were taken to the gal that did the money part. She also was very nice, overall just a great experience, Thank You. Lindy and Donna

It has been 76 days since I purchased a sleeper sofa from VCF. 1/27/20 still have not received all of it and emailed VCF with a complaint. Was told I would be contacted within 24 hours. It's 2/10/20, still have not heard back. VCF customer service is HORRIBLE. I have 1/2 a couch and a mattress with no sleeper sectional.

Purchased 4 accent chairs from the Utica, MI location. Choose to get a Uhaul to pick them up due to the size. Delivery would have meant paying an extra $130 for a 3 mile ride to my house. Got the chairs home. 3 are the correct color, one is not the correct color. Now I have to borrow a truck to get this chair back to them and get the one I paid for. Or have them deliver it in another 2 weeks. They gave me a $20 discount. Really? I’m not sure how the rep on the phone said this to me with a straight face. I saw a bedroom set, banquette set and sideboard table I was going to buy here. Not happening now. Too much hassle. You lost me Value City. Plenty of other furniture stores in the area.

We found a love seat on sale at the Value City in Rockville and Mohammed helped us get it wrapped in plastic and helped us load it into our van even though that location is normally a showroom and not a pick up store. Mohammed went out of his way to help us purchase and load the love seat so that we could bring it right home. We appreciated his attention to our need to bring the love seat home today.

I ordered a sectional sofa and chair in August 2019. When it finally arrived in November, the sofa was made of two different colored fabrics. Despite numerous calls to customer service, they were unable to replace with the correct item. Six months later and I am still without a sofa! Customer service reps were incompetent and unresponsive.

STAY AWAY!!!! My husband and I were in search of a couch for our new home and thought this store had a pretty good variety so we headed to their store in Falls Church, VA. We bought our couch and asked to have our couch delivered on a Friday. By mistake, the store scheduled it for Wednesday instead. When they called us to confirm our delivery, we told them that it was supposed to be Friday, which they gladly changed for us, only to receive a call Thursday to tell us that our delivery on Friday was not taking place. They said that since we changed our delivery date, that our couch was given to the next customer in line and that we would have to wait 2 more weeks because it was out of stock, or was coming from Sri Lanka, and 20 other excuses we got from different people.

I purchased a furniture set with Value City and I paid it off. I was told that it would be delivered on Jan 18th so I got rid of all my furniture. Then I got a phone call that I won't get my furniture till Feb. so I asked them if I could get a discount or a free delivery and they said, "No. There is nothing we can do." I explain to them that it was not fair to me as a customer because it is not my fault that the furniture is delayed. They said, "Sorry. We still can't give you a discount or a free delivery." Thanks for nothing.

The most disgusting place to buy any furniture, please don't waste your hard earned money and time with value city furnishing. They are not reliable and they will cheat on anything and everything. I have purchase 3 sofas and they are substandard, when asked for a replacement they said that they will give me 60% store credit provided I purchase any sofa from them, which I did and paid the additional difference, but now they come back to let me know that due to wear and tear they will charge me additionally, just disgusting if you want me to summarize Value City Furnishing they are a SHEEP IN WOLF CLOTHING. Never ever will I recommend them and please stay away from them.

This place is a disaster. We ordered our furniture on November 30th, we bought a sectional couch, swivel chair and kitchen table and chairs. We were given a delivery date of December 26th, then 2 days before they were supposed to deliver were told our sectional would not be delivered till December 31st but everything else we ordered would be delivered on the 26th. We called them to tell them to just wait and deliver all at once instead of 2 trips. Please note this phone call was a couple days after they told us it would be delivered on the 31st. This was when we found out it would not be delivered on the 31st now and would be delivered on January 28th. Could still get everything else we ordered on the 31st but once again would not get the sectional until January 28th.

My husband and I bought a Cordelle sofa and loveseat. It is big and deep which we need for my husband's bad back. We got it home and soon realized this was not going to work. There are two cushions for the bottom. The way it is made, you automatically roll to the center of the sofa or the loveseat. It doesn't matter who sits on it, as far as size. So this wasn't giving support at all. We placed calls to the sales manager, who was helpful (maybe that is why he is now gone?). We spoke to service and they eventually came out to see if there were damages, etc. None. The service tech said "this is the nature of the beast!" So he had to turn in his report.

We are very disappointed with the action taken by the Pure Promise furniture protection plan on our leather sofa. Our sofa had internal damage to the frame and loose hand rest. The companies Uniters North Amerca LLC and Furniture Solutions Network behind the Pure Promise protection plan sent out the only inexperienced technician available to service the western suburbs. Our claim was denied three times and after spending many hours on the telephone with their representatives they realized they had mishandled the claim. This sofa to our 3-piece leather living room set is no longer available. What are we supposed to do with 2 pieces from the old set and a new piece that does not match? We were confident they were going to honor their protection plan and apply what we paid towards a new living room set. Our advice BEWARE BEFORE YOU BUY!

I ordered a dining table with 4 chairs and lift top coffee table at 5516 Leesburg pike Falls Church, Va 22041 on 11/14/2019. First they told me that if I spend 1000 dollars then they will give me 10% discount which I ended up without getting any discount after spending my money. Second, they told me that the dining table will be delivered on December 18, 2019 is today. I waited the delivery guys. Taking time off from my employer. When the delivery arrived the dining came with only two chairs. I called them and asked why? The guy who answered the phone he doesn't want to listen my complaint. He just told me rudely that the remaining will be delivered on Friday. I am assuming that after more than a month waiting time, they're are going to deliver all my order on the promised day. I learned for the future now I will never ever buy any furniture from this store!

I received a call on the day of the delivery, while checking the message I received the call from the driver so I switched and answered the call. The driver said he would be there in 5 minutes. So about 45 minutes I called the driver for a status. He said he knocked on the door and no one answered, he lied, no one knocked. He didn't answer when I asked why he didn't ring the doorbell and just said to contact customer service. It was obvious he didn't want to make the delivery on Black Friday and go home early to shop. When I called customer service they said they couldn't reschedule until the next day because the order is locked. When I called the next day the order was released and in back order and they wouldn't deliver until 2 months. Thanks for ruining our party Fernando and Jerry. We took our business to Harlem Furniture.

Don't ever purchase the Pure Promise warranty at Value City Furniture!!! They are scammers. I purchased furniture of several thousands from value city 4 years ago and they try to sell you all this stupid policy and coverage bla bla. This month my furniture was damaged by my 4 years old daughter, I filed a claim to get it repaired after 4 years of not one single claim and these scammers looked for every excuse available on earth to avoid fixing my sectional. They did the same thing to my friend. Valuecity and Pure Promise are trash. I'd never advise anyone to get furniture from them let alone purchase a bogus warranty

Sold my house brought a new house and thought I'd get new furnitures and rugs from Value City Furnitures, here in Frederick, MD at FSK Mall. I received sofa, chairs, and dressers at my current address. I'm suppose to get a rug for dining area today, but UPS update informed me that it was sent to my old address. I called Value City Furnitures here in Frederick, MD at 10:45ish and was told I have to call them myself to fix the problem. Why should I call anyone to correct the destination when it is their fault/problem. I called the carrier company called Freight Club who says they'd have to contact Value City and ask them who's going to pay for re-routing! Very upsetting.

We have shopped at Value City Furniture several times over the past 15 years. We have always been very pleased with the selection and variety of furniture. The quality of the furniture is fantastic. And you never have to worry about roaming the store and waiting on someone to help you. The sales associates are always around asking if you need any help. I highly recommend shopping at Value City Furniture.

I ordered a two-piece sofa and chair from Value City Furniture back in August. It was not delivered on time and as a result, I had to take three days off from work only to have them never show up or call. When the furniture did arrive, the two-piece couch was made of two different materials and two different colors. Needless to say, it looks ridiculous. That was almost a month ago. I have called and visited the store countless times with no results! I don't get the impression that anyone is interested in resolving this situation for me. Therefore, I would strongly recommend that you AVOID PURCHASING ANYTHING FROM VALUE CITY! VERY POOR CUSTOMER SERVICE!

I just had 2 items delivered to my home. I was told when I purchased items the delivery men would assemble. When they arrived they said I was told wrong. Bobby smiled at me then started to assemble first item. His co-worker Shawn then came in and started to assemble second item. They were both glad to do it. It only took them 10 minutes. They had smiles on their faces and joked with me the entire time. Now that's what I call service!!! They went above and beyond for me especially since I had no tools and not good at things like that anyway. THEY ARE A VALUABLE ASSET TO YOUR COMPANY!! THANK YOU AGAIN SOOO MUCH BOBBY & SHAWN!!

Last summer I spent over 3k for a sofa, chair, coffee table, dining set and chairs. The coffee table the paint is rubbing away. It gets scratched easily. The wood feels soft. The dining table the top of the table scratches easily. The chairs are awesome though. No issues there. The couch and chair are the worst. The fabric is rubbing away, the arms are no longer even, they appear to be lumpy. Can’t get comfortable. Buy somewhere else.

I bought a couch on March/2019, 1 month afterwards, the couch's fabric started to get wrinkle and when you seat you feel that you start to sink. I called the assistance, a technician came to my house, he took some pictures of the couch and afterwards I receive a call that the issues that I have been dealing with is normal, and does not look like (from the pictures) any defect and they can not do anything about it. The technician did not seated in the couch to check if it was sinking and the wrinkle fabric is it normal? It is not a defect? I'm very unsatisfied with the assistance and I'll never buy again from VNC. They sell very bad quality furniture and there's no warranty at all.

I shopped for months for a dining room table. I decided to go with a 7 piece set from Value City. My husband rented Uhaul to avoid the very expensive delivery fee. When we got the table home it was broken in pieces. My husband tried to call to get a new table and to ask for free delivery since we already paid for the truck rental and the product was damaged. They would not help us at all. So now we have 7 days to return the set and get a refund. The company would rather lose an $800 sale than make their customers happy. We are going to take our business elsewhere and I will tell everyone I can to NEVER buy anything from them. I work in customer service and have never experienced such disregard. If I could give a zero rating I would!

I would give 0 stars if I could... Long story short, I am being penalized for having to use the extended warranty by paying to have it delivered because the warranty company wouldn't actually fix the problem. Nobody can help because "it's company policy" and I have to pay for delivery. It was "helpfully" explained that I signed the receipt that clearly stated this. A. That's not what I was told when I bought this warranty and B. It is NOT clear. I used to shop here all the time, and I will never do so again. It's $105. I feel confident that they can make this right, but just refuse to do so. It's a small enough amount that it actually just feels petty.

Went to purchase a sofa and chair from VCF in Mentor, OH. Salesman was earnest but unknowledgeable, eventually gave me a price quote. I came back three days later to the same salesman, only to be told (after 45 minutes) that he had given me the wrong price -- the actual price was nearly double! The store would not credit or discount my purchase despite the misinformation. I eventually purchased the set… The delivery, which was supposed to be 5-7 days, took nearly three weeks because of inflexible scheduling on the part of VCF (we are home two full afternoons each week, the company refused to commit to a delivery window when we would be home, kept rescheduling, no Saturday deliveries). Overall a time-consuming, expensive and less than satisfying experience. Would likely not purchase from this store again due to sub-par customer service (bordering on indifference) at all levels of the organization.

I am unable to understand why I do not get reimbursement for a delivery of a couch we still do not get to enjoy. I'm reasonably satisfied that we received a check for the couch itself, but we are still being charged 150 dollars for a "delivery fee" for a couch that had to be returned after 5 minutes of "attempted delivery." The CS person I spoke with, Aimee **, claimed it was company policy not to refund the delivery fee, as "delivery was attempted." Since then an online agent, Andrew, explained why it's "company policy," as someone who has worked in customer service many years and still currently has to attend the needs of clients at my law firm - I understand that customer service is everything in this business.

If you need furniture go somewhere else. Do not go to Value City. I ordered a kitchen table. They said it would be here October 14 then it was the 25th then it was 2 November then it was the end of December then after that I get a phone call saying my table is ready for pick up - just the table not the chairs. They set up for delivery for the chairs to be delivered. I just called and they said it’s ready for pick up. Value City has horrible customer service. They are not nice people. They are very hard to deal with. Do not shop at value city furniture in Westland Michigan.

I spoke with the salesman, making it clear, repeatedly, that the only way I would make the $3,000 purchase would be if he could absolutely GUARANTEE that the furniture would be available on the pick-up date, as it would cost me $100 for the truck rental. I would have to have a friend come to help, and the drive was 2 hours (round-trip) to pick it up. Additionally, that weekend I was having a party, and needed the furniture for the party. I was assured multiple times that it would absolutely be available. No question.

I purchased a dresser for my son from Value City Furniture, (Clarksville Indiana Store). Incredibly, they charged me $130 to deliver it, an unbelievably expensive delivery fee? I Was told it would be delivered on 10/26/2019 and received a phone call confirming the delivery date and time. Sat at home all day Saturday waiting. I called them after the delivery time came and went only to receive a earful of LIES.

I am very disappointed and upset in regards to your so called “5 star delivery”, where you assure first that the arrival time is precise, when I have tried to get my items delivered for more than two weeks now. When I made the purchase I made specifically clear that I will need either a weekend delivery, an early delivery (before 10 am at least) or a late delivery (after 5 due to my sons school and work schedule). When I was contacted the first time from the delivery department, they told me the earliest they could deliver to my “area” was 10:30 am and that they might not get here until 12 noon. They said weekends were not available on my area either as well as late deliveries.

If I could rate this a zero I would. I ordered a sectional and tables in early Aug. Received my stuff in early Sept., several pieces damaged. The store was aware, but after several attempts I’d speak with customer service and be told a manager would call me back but they never returned my calls. I finally was able to get ahold of someone and they had a tech come. A report was made, pictures taken and told replacements would come. After a week of waiting I finally called to see the status of my order and was told that the tech had quit and nothing was handled. Several people have been handling this, but not actually handling anything correctly. Finally contacted corporate, but dealt with a nasty lady.

Bought thousands of dollars in furniture. They sold me the extended warranty through Pure Promise. This warranty is a complete scam. They don’t cover the things noted in the policy. The reason I’m giving a bad review for Value City is that they shouldn’t be selling this horrible warranty plan. Now I am out $1200. Would never shop there again.

I bought $2600 worth of brand new furniture. At time of delivery I noticed a small hole in the fabric. I mentioned it to the delivery guy, we both took pics, I called the store and spoke with the manager. She said she’d take care of it and call me back to set up delivery. 4 days later I finally get the call and she tells me her management team has decided they are not going to replace the piece, but will instead send a technician out to repair my brand new furniture!!

Your company's service is horrible. Not only did I place an order and pay for delivery, but my delivery was never made based on the driver not locating my address even though I've had other things delivered from Value City previously at the same location. I was told that the delivery person would attempt to come back that same day. That never happened. Also, when reaching out about my delivery I was told a manager would call me back, I could not call him. I never received any return call. When I did call back to set up another delivery date, you told me it would be an additional 20 days before receiving my delivery. Therefore I cancelled my order based on no response from management or a reasonable delivery date. Your company never seemed as if they cared about losing a customer.

I originally ordered a couch and loveseat and when it was delivered it was ripped and torn on both corners of the couch and a big patch on the loveseat! DREW contacted me and I was originally told I they couldn't replace it. The next day I received a call that they could replace the loveseat. They where both torn and I was so frustrated I declined. I ordered new furniture from Value City and had a great experience. I was told I couldn't get a refund because it was purchased from the outlet. I ordered a bed and made 5 trips to the store to make sure I was taken care of and spoke with MO... Drew sent a text message with the receipt and stated the remainder would be refunded. He never took the time to call me.

We bought more than $2000 furniture from Value City furniture Woodbridge, VA around 15 months ago with 5 years warranty paid $400.00. Just after a year and half the Sofa is sinking and sofa frame structure broke. That the quality of furniture they are making. We filed the claim in June 2019 then the United warranty person came to see and make the report. He looks like very careless person. When we asked so what will be the next step. He said, well they can't do anything about it. We got surprised how irresponsible response he is giving to us. After he left we never heard anything from them.

I went to Value City in Newport News, VA on Jefferson Ave, after being frustrated at so many other furniture stores that morning. I was just looking for a mattress set. I was met at the door by Patrick, who greeted me with a handshake and a smile. Since I was frustrated I really was not in the mood for another salesperson to follow me around the store.

I recently had been shopping for a new sectional couch and decided to go to Value City Furniture as we have done numerous times in the past. The first smiling face I encountered was that of Jay **. Jay was great. He wasn't pushy but rather helpful and patient. I didn't buy that day but told Jay I would probably be back. About a month later I returned and saw Jay once more where again he was not pushy he was very pleasant and patient. It took me a bit to make up my mind and Jay gave me time to decide. Long story short...I purchased the sectional and the transaction couldn't have been smoother. If you go in the Florence, KY location ask for Jay **. You won't be disappointed. Thanks for a great experience Jay!!

Purchased a tufted king bed with buttons within the design, one button falls off. Contacts VC, they say it's on the warranty company to fix it. Contact the warranty company, they say it's on VC due to when the claim was placed. Long story short, warranty company now claims, it does not cover buttons that fall off but initially they did. Warranty company suggested I purchase fabric to replace button myself. I am so sick of the back and forth of them not fixing my furniture. What good is the warranty if it's constantly being revised to not fix a dang thing.

I bought a sofa set with an ottoman. Not even a full year later the base of the sofa starts to rip away from wood. I bought the warranty and they stated all they cover is stains!!! Went to the store to show them how both of my sofas are ripping at the seams and the pillows are coming about. I was told they couldn’t help me if the warranty company didn’t. My set isn’t even a year old. I paid for it cash upfront. Just awful. Now I’m stuck with a sofa that’s ripped up and falling apart. No I don’t have young kids that would of tore it up. Just disappointed!

I have been a frequent shopper at Value City Furniture located in Catonsville MD. Mr. ** is a great Assistant manager. He is very knowledgeable about products and services VCF has to offer. He has excellent customer service skills. I will continue to shop there. I love the atmosphere.

I purchased a recliner in 2016. About 2 years later the "leather like" material started falling apart. It looks awful. I went back to the Value City Furniture store, In Newport News, Va. where I had purchased it. The manager told me that since I did not purchase the extra material insurance, he would not do anything for me.

We purchased dining room table, 6 chairs, love seat, sofa, headboard, frame, side rails, base, dresser, and nightstand, everything except 2 chairs were suppose to be instill. Delivery day no chairs were available, the corner was broken off the dresser, the leg was broken off the love seat. The furniture was to be replaced and the 6 chairs delivered 3 months later, We agreed to wait, it is 2 months later and they just informed us it will be 2 more months. We asked for loaner chairs, "Sorry we don't do that". We asked to return everything for refund, "Sorry we don't do that". They have our money and we have a dining set with no chairs. And a broken, dove seat and a bedroom dresser with a corner broken off of it. Store manager is nor is customer service.

Wow. After completing and paying for our order we get a call that we aren’t going to most of it delivered, we have to pick it up. The driver arrives an hour outside the 2 hour window and doesn’t have 2 of the chairs we ordered. We call the store and they never put them on the order. Without naming names...our Salesperson was CLUELESS! Call to tell them the problem and some flunky leaves me on hold forever. NEVER AGAIN....Without a doubt the worst Customer service I’ve ever received at a furniture store.

My experience with VCF is very awfully horrible. Genuine leather started peeling off within 3 years and pure promise doesn’t not cover leather peelings. I am throwing away every furniture I bought from them just to feel peace of mind.

We bought a power reclining sectional from VCF along with the 5 year warranty. One of the power recliners is stuck in the up position. We opened a claim in May. After a few calls, we did get a technician to come out and all he did was say he had to order a part. After 2 weeks of not hearing anything, I called and was told the part had not been ordered yet and once it was ordered it would be up to 14 weeks for it to be delivered. What? 14 weeks for a part to be delivered?

Ordered two armchairs; took two months and when we got them home, discovered the fabric covering the bottom of of one chair was totally ripped/torn on three sides. The fabric bottom of the other chair was also torn but not as badly. The legs of the chair were zippered into the bottom of each chair and clearly were too heavy for the flimsy fabric. Waiting to see if the worst of the two can be replaced, however, just a cautionary note to check purchases carefully top to bottom!

Returned entire order and still waiting for a call on when they're delivering. Been calling every day and no call back from store, went to store twice since and manager tells me same thing they will look into it and call me. Well it's a week since I will be in contact with AmEx today and dispute this sale. What a horrible company. DO NOT BUY FROM THEM!!!

There should be option not even 1 star as Value City Furniture does not deserve even 1 star, I have Order #** for sofas on June 3rd & payment was taken out of my account 4th June very next day after order. I was suppose to get delivery by June 28th. When I called they said they never receive order. Their internal system failure to transfer order (complete waste of time about 30 min) and asked me to call on Monday July 1st. When called on July 1st they still have not receive order & today they said payment not received. What a **. (Another was of my time for another 40 min.) When I asked to cancel my order they asked me to wait for my order cancelled since order is not received in their system. I will never do any further business with them in my lifetime, what a ** company & its staff, total rude. No respect for its customer. Will give a big thumb down, what a inconvenience & waste of my time.

I have been a loyal customer with Value City Furniture. During the last ten years I bought a lot of different items from them. Once, they convinced me to get an insurance with my purchase, so I did. I bought a corner sofa and recliner, and I bought insurance with it. They assured me that if ANYTHING happened to those items they will take care of it. DO NOT EVER BELIEVE THAT. They will take your money and you will get big fat NOTHING in return. When I made a claim, because the base on my recliner got broken, I went into the store and made a claim. They scheduled the estimator to come out to my house and take a look at broken item.

If I could rate this a zero I would have! Do not buy furniture from this store and waste your money on claims that will not get paid out! I have bought thousands of dollars of furniture from this company. I turned in one claim for $400 on two chairs that I had for less than a year. The threads started coming out all over the back rest of the chair and around the arm rests.

I have submitted my claim along with 2 photos and got a response back as not covered. I have lot accidental damages with my sofa, but not covering it. I am feeling like did a mistake by taking this insurance.

I purchased a sofa bed from Value City Furniture in Green Brook, NJ. The bed is approx 1' shorter on either side as the sofa itself. This has created a 'void' where there's no bed below either end of the sofa. When you sit you feel the frame of the bed and the cushions sink into the 'void'. I've had the service department out and they are at a loss for how to repair this. I've gone back and forth with the service department about this and their answer is to send me new cushions. This will not fix the problem. The store will not return the sofa due to the fact that I had custom fabric put on it. If I was told in the beginning that this would be a problem I would've never purchased this particular sofa. Now I'm out $2000.

I recently purchased some furniture from Value City Furniture, and the delivery people were over 45 minutes late on the day of delivery. They tried to shove a huge couch through my hallway and staircase. Scratching off my hardwood stairs and the walls. Forcibly trying to make it fit. The woman in the group told me all about her female problems. It was all a horrible experience. When I contacted the manager of the store, He told me to get an estimate for the repairs and it would be taken care of.

Horrible purchase experience. Actually I've filed a complaint about this purchase before and after realizing this transaction and the warranty purchase was a scheme I more or less decided to cut my losses. However this morning I'm reminded of my disgust because the loose sofa bed frame is now weakening the entire sofa's frame.

My delivery experience was awesome! I had a 2 hour window (8:30 to 10:30 am) and I got a call 10 minutes before their arrival to confirm they were on their way! The two guys did a fast and efficient delivery of my new dresser unit and were polite and professional! I would totally buy from the store again based on my delivery experience!

If anyone is in the market for new furniture this review is for you. For an EXCELLENT Customer Service experience please visit: Value City Furniture - Suffolk. 4300 Portsmouth Blvd, Suite 200, Chesapeake, VA 23321. (757) 292-4152 and ask for Jackie ** (that is if she doesn’t Greet you at the door). Miss Jackie is the epitome of Quality Customer Service. Her honesty, integrity, and Self Class is very Impressive. She’s extremely patient, very knowledgeable about the merchandise she promotes daily. She is also a Great Listener, she carefully listens for clue to enhance your decision making while you’re looking and test the furniture throughout the store. Miss Jackie should be cloned as she is the Model for Quality Customer Service.

Thank you Value City Furniture New Circle Rd Lexington Ky for giving a REFUND of my warranty, after the warranty didn't give me anything on my warranty. The warranty sent someone, unprofessional, that didn't have knowledge of how the warranty works. But thumbs UP, VCF, for saving me from this frustration.

Sales personnel did not hover. Gave customer time to browse then were easily available. Very knowledgeable about the products. Not pushy and not condescending. Friendly and pleasant. Would and have highly recommended this store to friends and family.

I ordered a reclining couch and chair on March 11, 2019. I paid in full online. The first delivery date when ordering was March 28th. The next day I checked on my order and it changed the delivery date to April 3rd. A week before delivery I received an email asking how I was enjoying my furniture. I called the store to make sure they didn't deliver my furniture elsewhere, and they giggled it off and said they were not sure why I got that email, and that my delivery was set for April 3rd. April 2nd, I received a call from Value City stating that I would be getting my delivery between 10am-1pm. At 2:22pm they called me back stating that they didn't have my furniture, and they weren't able to deliver. I checked online and my order stated that the order was ready for delivery. I contacted the corporate office, since I was told that my furniture would be delivered and I did throw my couch out that night for trash pickup the next day.

I had a very nice experience selecting my furniture but the process of arranging for delivery has been awful. I had two different people calling on two different days with two different delivery periods. As a consequence of the first call informing me of the afternoon delivery, I rearranged my work schedule just to be informed the next day that the delivery will happen in the morning. The delivery scheduler then proceeded to inform me that there's no record of the first call essentially calling me a liar. Very rude, inconsiderate and disrespectful service. I canceled my delivery as I do not trust that this company stand behind their product with such poor quality of delivery service.

This is my first time making a purchase from this company. Get home from work and sit down in my new sofa, lift up leg rest and then go to lower and it stops moving. So I call and ask if someone can assist and they tell me it will be over a week until they can come fix. I am paying good money for the furniture and delivery and it is very disappointing to say the least to have to wait such a long time to get a brand new piece of furniture fixed. I work in the service industry fixing machines and if we install one which ends up having an issue we come out the next day or two to fix the problem. Obviously VCF could care less because they didn’t even apologize for my inconvenience. I was hoping to buy quite a bit of new furniture when I move into my new house but I sure wont be using them again.

We bought a leather looking reclining sofa, and 10 months later it has a rip in the back. The service guy came out and put something on the rip and used a lighter on it. It looked like someone had smeared magic marker on the rip. We told them we aren't happy about that, so they picked the sofa up and said they would have it fixed and return it to us in a week, but now a week later they say they can't deliver it back to us for another 2 weeks. Poor service, and poor quality furniture. I wouldn't recommend this company to anybody.

I gave it one star because I had to. This is the worst place to purchase furniture, we purchased a sofa set for $2,000 and they only lasted about 20 days or so. We sent a claim and they kept sending us back and forth. You see these people are super nice when getting you to purchase things but once you come to complain or have a problem they are the rudest. Not only did they say it wasn’t their problem but they still refused to replace it or even come take a look at the problem. They said we just have to purchase the sofa all over again because there was nothing they could do about it. Worst place ever, worst customer service. Please save yourself the trouble and do NOT purchase from this place.

I spend over two thousand four hundred dollars on a beautiful living room sofa set. Set only lasted a year a so, very poor quality. There are only two male adults in this house, no kids, no animals. Springs below cushions broke, lounge chair is broken Frame on bottom. Next time I will go back to Ashley where I never had this issue before, don't purchase from them.

I just recently purchased some furniture items from Value City to be delivered to my home as I have done several times in the past. Which I have had pleasant experiences each and every time. Which is the reason that I have remained a loyal customer over the years. However, my recent experience, was a horrible one. I should caution you, this story is going to be a long one!

I bought a dresser with this company. When we put it together one piece was broken. I called Value City to replace it. They told me I have to bring back the whole dresser which is heavy I was shocked they didn’t offer me to come and pick it up to sadtogure customers. So I’m stuck with a broken dresser who cost me $500!! Value City is not a trustworthy company and should not exist since they lied to me in the first place about exchanging for free any furniture who are broken. This is a warning for you people before buying to Value City. I will go ahead to report them to the right agency and be refunded or for them to pick up the broken dresser as I do not have a car. What happened to America?

I have been purchasing furniture from Value City for over 20 years and the quality of furniture and managers have diminished. Approximately 5 months ago I purchased my granddaughter a bedroom set, dinette set along with sofa and lamp. Well, after a month the chairs continued to become loose and my husband would tighten, well I thought it was because delivery persons had not tighten properly. After tighten again and again we called and they sent a tech to check them and he tighten but stated "These chairs are no good and will report so they can replace."

From the looks of your most recent reviews, it is no surprise that I received substandard service from your company today. Due to miscommunication on your company's part, I had to rush home to receive my furniture. I was told my delivery time would be between 8pm and 10pm. However, my furniture was delivered at 1pm. This gravely inconvenienced my schedule because I had to rush home from work to receive my furniture because the driver threatened to leave if I didn't make it to my home in 5 minutes. This is my second and last time doing business with your company see as my first furniture delivery in July of 2018 had the same communication issues as well. My information was taken and I was told a manager by the name Jackson would call me back and I have yet to hear from him or anyone regarding the inconvenience of what happened today. I will be canceling my credit card today and will never return to your business.

Zero stars. 000000. Last year I bought a 3pc set from Value City Furniture. Dual reclining 3 seat couch, dual reclining love seat and a rocking recliner. To say the least it’s a piece of crap. The back of each of my cushions on the couch and love seat is ripped and the cushions are exposed, the footrest don’t come out when we pull the lever on the love seat, and the middle cushion on my couch is buckled in the springs are popped so no one can sit in that spot and it’s a very bad eye sore in my living room. Not to mention the wood on the backrest is very wobbly and I think it’s broke. I don’t have much but I don’t want crap for furniture. I called Value City and they said to make a claim through the pure promise since I paid for it when I bought the set. So I did.

I bought a sectional 3 yrs ago. Had to be serviced twice in the first 2 yrs. Now the springs are poking thru the fabric. They sent someone out 2 months after reported. Service guy said they are gonna send material in mail to fix it which they did 3 months later. Then they emailed us 2 months after the parts arrived claiming they dont cover couch cushions. Well we dont have a problem with our cushions it's the SPRINGS! Dont fall for the bogus warranty. They dont live up to it!!!

Very disappointed with the quality of the sofa sectional that I purchased. I was told it was the "top seller". After a couple of months the cushions keep sliding off the sofa. Making it look unsightly and uncomfortable. I filed a complaint, submitted photographs and called and left several messages with the manager. No one has gotten back to me. The person I spoke to on the phone told me "tough luck". I also purchased the lifetime warranty! I am in NJ and purchased from the Rt. 22 location on Greenbrook.

I was very happy with my recent furniture purchase. The items were delivered on time and the furniture was great. 1 week later some of the buttons on the recliner would not work properly. I was not disappointed as these things happen from time to time. I called VCF customer care and explained the problem and they scheduled a service person to come over on the December 29th. No one shows up. I call VCF again and they inform me that someone did not pass along my information to the repair center and they cannot come till the 5th of January. On the 4th of January, I receive a voicemail saying the serviceman is on vacation and cannot come until the 15th of January.

If I could give zero stars, I would. I have filed two separate claims about my sectional. The first claim was denied stating that manufacturer defect isn't covered in my warranty, but it is. I have copied and pasted the policy that states it is covered. When I called the warranty service center, a representative told me to resubmit my claim and mention frame damage as I am also having those issues. She also said seam separation was covered, which is also listed in the below policy. That claim was denied because the tech said it was pet damage, which is crazy considering I don't have a dog or pet. The tech also said that they would need to put a new cushion on because a zipper broke and it is fraying the back cushion. However, that isn't going to happen and he didn't fix anything.

Bought a leather sofa and loveseat in April 2018 from American Signature in Altamonte Springs, Florida. After a few uses the furniture started sagging and one side of the loveseat goes to the floor when sitting on it. Manager claimed she could send a "leather expert" to my home to stretch the leather only as a courtesy because the furniture was sold "as is" from their discount room. A man showed up two weeks later and only took pics and said the manager would get back with me in 24 hrs. Said he was only there to take pics.

We bought the furniture from “VALUE CITY” and purchased 5 yrs extended warranty on our living room set purchase. It was given an impression that it is worth of money. When I had issue with my 3-seater sofa I tried to contact them and explained the issue and they said, "It will be covered under your warranty" and assigned me a claim number after uploading all the pictures of the sofa. I was under the impression that the insurance will be covered. But when the technician arrived and looked at the sofa he didn’t speak to me anything and just took the pictures of the sofa and said, "We will come back in a week to do the repair."

Me and my boyfriend bought a 3 sectional couch and a dining table before Thanksgiving 2018 for our new place. They promised to deliver it in a few days. We received the furniture. However they mislead us on the deal we got, because in our receipt it says 3 sectional couch with a swivel, but they gave us 2 sectional couch with a swivel. We considered that it was a misunderstanding from the salesperson and they revise the invoice to add the price for the additional piece of sectional couch. They said they will deliver it by the following week together with our dining set. My bf had to take a day off that day to receive it. Without notice or even a call they canceled it, and pushed it back 2 weeks! Because they said they don't have that piece (ridiculous).

I purchased the 5 year extended warranty from Value City on our couch. Frankly was given the impression it had expired after a year when they tried to solicit more money. After 3 years I was back purchasing an electric recliner for my mother (93 years old). Now I am hoping that won't look like other reviews on that item. The sales rep tried to sell this furniture insurance plan to me again and I hesitated, told her about my sectional that had had issues. She advised me warranty was still good just have to call direct.

I wish I could give this company 0 stars. My fiancé and I bought a $2400 furniture set called the Big Softie on October 20, 2018. It was scheduled for delivery on Wednesday, October 31, 2018. The delivery drivers threatened to leave after 2 minutes of my fiancé not being here. When they arrived, they were throwing things on the floor and rushing around. One of the recliners (power) did not even come with a plug. The plug for the center console was shoved inside of it and could not be reached. The delivery drivers did not even hook it up. We had to call customer care and they sent a tech out the next day. He was very kind & hooked everything up correctly, but had to bring plugs with him because for whatever reason they were not provided.

Sectional couch had to be repaired within 6 months. I wanted to send it back and Value City wouldn’t allow it to be returned. It has nails sticking out and the frame has been broken since the day it was brought into my house. Every time I called customer service they gave me the runaround. I talked to corporate and they told me to throw it in the garbage. I paid $3800.00 and they suggest I throw it away. I wouldn’t buy another piece of furniture from this company! I warned my sister in law not to buy from VC and she ended up with the same headaches and issues. So buyers beware.

I purchased 2 Black leather reclining sofas. Over $3400, 1 sofa did not work upon installation. I was told the piece to fix it would be sent in 2 weeks. Not here. I left msgs for Justin; no return call.

One of the managers was great in providing an amicable resolution and I've got my ottoman delivered as well. Thanks Holly! That's how you put your customers coming back.

Overall I’m so highly disappointed in my overall experience ever with a store. I purchased a couch from them less than a year ago. It started with delivery. I paid in full at the store and the delivery didn’t happen for OVER A MONTH. They couldn’t redirect the routes to help in assisting with my work schedule. So they kept cancelling and rescheduling on me. It happened at least three times. Next going to the store talking with a representative in customer service was below average but still It accomplished putting in a request to evaluate my couch under its warranty.

Worst furniture/customer service ever received. Bought a kitchen table and it cracked within the first 60 days. Didn't add insurance b/c we only use the table for meals. Their delivery team didn't even bring the proper tools to install the table. My husband had to do it once he got home from work. And they were questioning me on how much I paid & if I felt like I got a good deal. Also bought a sectional with the extended warranty. COMPLETE WASTE OF MONEY! When originally delivered, a piece of furniture was defective. They find any excuse to try & get out of honoring the warranty. Plus, you have to contact them several times to get them to simply do as they advertise. When they finally sent someone out, their tech was very rude & disrespectful. With all the misinformation, quality of their products, disrespectful employees DON'T WASTE YOUR HARD-EARNED MONEY WITH VALUE CITY FURNITURE!

I purchased a living room set 11 months ago. The stitching is coming out of the cushions already. The chat on the website is a joke. I asked them what I should do and they said, "Call your store," then disconnected the session. They could've at least given me the number. They said they come to my town on Tuesdays but can get here for 2 weeks. They better make this right. If I have to have someone else fix it I will be in court with them.

My experience with Value City Furniture has been horrible. They canceled my first delivery date on the day it was due to be delivered. When they delivered my furniture, I was missing 2 pieces and had to actually fight with them to prove one piece was missing. On my THIRD delivery date, they delivered a coffee table with a HUGE CRACK covered with magic marker. Still waiting for them to replace the table, the replacement is scheduled a month out. I am missing work for these deliveries so I'm losing money. Every time I call them, I am placed on hold for 30 minutes at a time. Worst customer service ever, once you give them money, they don't care about what they deliver or how they treat the customer. Seriously, they sent me a table with a 5-inch crack covered with brown marker. NICE.

I have to say I am extremely frustrated with, and will never buy, anything from Value City Furniture again. Back in 2012 we bought a living room set. We paid extra for the extended warranty and were advised if we didn't file a claim against it, at the end of the warranty period, we could use the value paid towards another purchase. Fast forward to 2018... We went in today to buy new end tables. When we inquired how to use the value of the extended warranty we were told that the extended warranty issued back in 2012 no longer exists. It had been replaced by another program. Very deceitful. I will never buy from them again!!

I purchased a microfiber sofa sectional from the (Non)Value City on Route 40 in Baltimore Maryland. After being persuaded into purchasing the $350 Warranty, I figured I was covered. It should've been a Red Flag when my furniture was over 2 weeks Late from some "-problem in the warehouse..." - whatever that meant. So everything was ok for about 6 months. Afterwards I witness some seams coming loose on the sectional. Then one of the sofa legs comes completely OFF - from my initial inspection, it was cause by a 'rotten frame'. I immediately called the store location, and was referred to the warranty company. I called the warranty company who after 2 weeks sent a technician out for an inspection. The tech was late but eventually showed up. Took a 5 minute inspection and on his way out told me someone would reach out. The 'reach out' was a DENIAL OF WARRANTY.

I pay for insurance with everything that I buy from here and I regret it because the insurance company that they offer is a scam. They find any reason not to replace your items. I HATE EVERYTHING ABOUT PURE PROMISE and Value City has definitely lost my business because they chose scam artists to take customers' hard earned money only to tell them anything not to fix or replace items. I ONLY GAVE ONE STAR TO BE ABLE TO LEAVE A REVIEW!!!

We purchased a love seat and sofa from VCF. When it was delivered to us we were rushed to sign the form and were not given a chance to see if anything was wrong with it. Right away we noticed the backside of the sofa was not even intact and staples were falling off like crazy. We called in right away to try and switch it for something else but they gave us hell about it. They claimed that once you sign the form that's it no more returns. They would keep putting us on hold and transfer us from one person to another.

I would not recommend. After waiting 2 weeks for my furniture to arrive they no show. I call, and am told that the furniture is running late. I have meetings this afternoon, and need to return to work. I do not have time to greet the truck. To further compound this issue apparently they sent me a footboard instead of the nightstand that I ordered, and have been waiting two weeks for. The refund will take 5 biz days to process. Meanwhile: I don't have furniture. To say that I'm angry right now would be an understatement. I needed that furniture. How is this company still in business?

I purchased a Beautyrest Recharge mattress and a queen bedroom set from Value City Furniture (VCF) 2 1/3 years ago. The mattress is sinking in one-section and the dresser drawers will not stay closed without a sock closed in it to keep them closed. I contacted VCF about the above products and during my initial contact, I got bad warranty information, then I called back and got a BOLD-FACE LIES when my receipt said something else and the icing on the cake (Customer Service Rep. said we brought those mattresses from Simmons and they cannot tell us what to do with our mattresses), mind you they have Simmons Warranty attached to the bed; however, they are not adhering to Simmons Warranty. I told the Customer Service Rep and Jason from the Burbank Illinois location that I have parted ways with VCF. DO NOT DO BUSINESS WITH THIS COMPANY, YOU WILL GRAVELY REGRET IT!!!

I purchased a $3,700 brown leather reclining sectional with a lifetime warranty due to the motorized reclining features and the salesman basically told my husband that if anything happens and it can't be fixed, they would replace the sofa. Less than 7 months later we began to notice the "leather" puckering and peeling in strange areas as if it were melted, I called the warranty company and was told that unless it had been cut or burnt they could not service it, meaning that if we messed it up they'll fix it but if it's due to a defect or just cheap material, they won't fix it.

We bought all our furniture from Value City Furniture store 5 years ago. We did not take the protection plan because we thought we may not need it as we are gonna take good care of them. But what do we know of the quality the mattress, Serta memory foam king mattress, started to sink within an year and sectional sofa springs got damaged and two years the bonded leather started to peel off. Now it’s been five years. We are in need of furniture again. Thought the quality will be good. We don’t need protection plan and all. We spent 3000 bucks and everything gone waste. All our friends bought furniture from them thinking that we might have gone for best and lucky that they took protection plan. Unlike others complaint here about protection plan, our friends had their sofa and mattress replaced by Value City Furniture for the very same defects.

I purchased a sectional and bunk bed less than 2 years. The sectional leather is peeling and the top bunk bed the railing that holds the bed together is hanging down. I was told by VCF if I didn't have extended warranty they wouldn't fix, even if I agreed to pay to get fix. Cheap furniture!

The sofa I purchased was supposed to be leather but after only six months the fabric is starting to peel off. I paid $2300 for this sofa and it has to be thrown out. Please don’t go to this store for anything. They are just taking your money.

Michael Broidy (VP), Jay Schottenstein (CEO), and Jonathan Schottenstein (President), Value City Furniture and American Signature Furniture mission statement is weak. Value City states that, "We believe everyone has the right to a well-furnished life." The only thing you care about is furnishing your pockets with money. Feeding your bank accounts at the expense of hardworking people who are mistreated by uneducated, and poorly trained staff. Customers bring this family-owned businesses Designer Shoe Warehouse (DSW) and American Eagle Outfitters, Schottenstein corporation a lot of business.

I just had a good experience. I bought a lot of stuff from Value City. I’ve had a back problem for a long time so I bought a real good mattress at the time. I paid $900 for it so I talk to the manager when I had a problem with that. They exchanged it and gave me a promotion if I paid $300 more so now I have $1100 into a mattress and after eight years at SAG than me so I had a 10 year warranty. So they came to my place, inspected it and says that it meets the qualifications of exchanging that this was the office and Henrietta so then the manager from the Rochester area on Ridge Road calls me and tells me they’re only going to allow me the $1100. I paid $1100 plus the promotion that the manager gave me.

I purchased my sectional sofa from Value City Furniture in Jan. 2017. By the time I paid it off in full (six months after the purchase date) it was already falling apart. The fabric is coming off in strips as if the material wasn't reinforced a bit. It is happening in all areas of the couch but, predominately on my Chase and Cuddler. My cushions also began to sag almost immediately.

I went to The Value City Furniture at 6067 E Main St, Columbus, OH 43213. I was waited on by a professional and patient man named Mr. **. He was calm (when I wasn't), kind and understanding. Later the next week I received several calls regarding verification of purchase, address and delivery date and window. Everyone that I spoke with was pleasant and accurate. Then today (on time and fighting the rain) two very pleasant young men came to deliver and assemble my bedroom suite. They were professional, quiet, and quick. This whole experience from start to finish could not have gone any better in my eyes. You all are doing a wonderful job and are a true example of Excellent customer service and going above and beyond. I will be a customer for life. Thank you.