Value City Furniture Reviews

Bought a Sectional Sofa through VCF furniture store 51 St Mathews Louisville, and delivery was on 7/30 through UST (A unprofessional logistic Company). One of the bad delivery company I have ever come across, two men. Unprofessionals. They were in a hurry. Delivered my sofa and trying to get into my house and damaged my entire dry wall, and I return the sofa since they did a damage, I lost the sofa and damaged my wall through this UST company and promise that they will fix the wall, finally UST a so called logistic company denied my claim, Nobody in this earth will allow anybody to damage a house, and the guy asking me if I want to go for a legal. VCF refunded Sofa money but the damaged wall I need to fix and nobody from VCF helped me to get this sorted out. Everybody passing to somebody but the end NObody helped, SO NEVER EVER GO THROUGH UST DELIVERIES or VCF. Anything happen you won't get nothing paid.

We ordered furniture back in May and paid cash. It was supposed to be delivered in August. They called last week to tell us it would at least be October before we could get the furniture. We told them we want to cancel our order and receive a refund. They told us they can't cancel an order or issue a refund in the store. We have to wait for a manager to call us. So, three months later we still don't have furniture or our $3,500. I will never shop there again.

Customer service was great up until we received the garbage they call furniture. They told me it would be covered under warranty and had nothing but issues. We returned on set and got a new car me to be told they will not do that again. The new one had issues also, tried to use the warranty on it to reclining part of the chairs and kept being hot with issue after issue to only be told out claim aged out. Get better furniture from other places.

I am in a wheelchair & my husband was having surgery. The recliners at our house were manual & I wanted to find a recliner that was powered so it would be easier for him to operate. Because I couldn't drive, I called Elizabeth at our local store & she handled my purchase over the phone! I was able to see what I ordered, view the receipt, sign for the purchase.

First of all we waited almost 3 months for Value City to complete our order. We only received 2 out of 3 pieces of our sectional couch to begin with. Now all the features are coming out of the cushions and poking through the cushion covers. The material is like a magnet for pet hair, you can’t remove it with a lint roller or vacuum. When we tried utilizing the warranty we purchased and they told us they didn’t manufacture the piece so they weren’t responsible for it. Almost every part of this deal was bad. Not to mention we way overpaid for this complete piece of crap!

This furniture has been a nightmare. Promised my furniture in 2 weeks by salesman, turned in to over 2 months. A section was damaged, repairman came out, couldn’t fix, needed to be replaced, replacement came after waiting for them to find one delivered wrong piece. Was called and told they were looking for a replacement. This was in November 2024, finally delivered July 3, 2025. Found 2 cigarette lighters in the wiring compartment where the dust cover was not tacked, like someone pulled it apart. Customer service rep insisted that I was lying because it was new furniture from the factory and they don’t deliver used furniture. LIARS.

I would NEVER recommend this company to my worst enemies! I don’t have enough time to state every issue I have had, but It was nothing but problems and ZERO communication! My biggest issue was the delivery driver telling me to open my door because they can hear voices in my house, he has a ton of deliveries and doesn’t have time for this. Mind you they showed up at my house 1:30pm when my window was 3:00-7:00pm. Told him over the phone to get off my property because I was not home. Then he came back at 3 after they told me they canceled my delivery after that guy had words with my neighbor. I am now 10 weeks out from when I ordered, I do not have one piece of furniture in my house. Excuse they have is that it is a “new” warehouse and they have nothing but issues. So a corporate company knows they have issues, says it to the customers and still does nothing about it. This is why corporations are HORRIBLE!!!

Derrick was answering my call with a concern over my delivery order. He wasn't my salesman. But he took ownership to help me out. I was trying to reach a MG. He called me back 3 times to check and see if I was helped. Don't find people like this anymore. 5 star's for him. Mgt material!!!

We ordered a dining set and buffet that was to be delivered in April. We received the table but the chairs and buffet were on back order and would be delivered a month later. It is now the end of June and the delivery date keeps getting pushed back. Now we are looking at August. I called corporate and the person I talked to actually laughed at me when I said I will be returning the table if they continue delaying my order. We have been very patient with the whole process until my conversation with this rude and unhelpful person from the corporate office. I will never do business with VCF again.

Unfortunately, we didn't experience superior service. We pre ordered some leather hartley sectional pieces from Dylan at Eastgate. As part of the deal we struck with him was to have the other couch picked up that was just delivered by them as it clearly wasn't as advertised. I had to call next next day and spoke with Yvonne to arrange the pickup and finalize the new purchase, I spent over 3 hours making phone calls to her trying to make sure she was taking care of business for us. She's very slow and said she was the only one there today and had a lot to do that day. Well, I'm the one who actually had to make the calls and take care of it because every time I'd call back, she acted confused and wasn't on it.

Not happy at all with customer service. Went to Value City to buy furniture. There were 3 family members there. 3x we asked is this free financing. Was told yes. Got the bill and of course no free financing and they charged 79.00 to open the acct. Furniture will be paid off tomorrow. Do not trust this store to buy furniture. I am sure the finance company knows about this and they to will get a negative review.

Purchased 2 floor models from the CLEARANCE section of the store. Both pieces had expected minor defects but easily overlooked. Received excellent services and prices marked way down for buying demos. Arranged for delivery but had to wait 10-days for delivery. Received updates via email but on the date of delivery, I took the day off from work and nothing was delivered. When I called the store, I was initially told that my items "did not arrive with the shipment". Sounded very much like a standard "go-to" response. When I explained that the items were clearance models that were currently on the showroom floor I was then put on a very long hold, and finally, the operator came back and told me that the items had not been picked up for delivery that morning.

I am so frustrated with this place. On numerous occasions, I have had issues after issues with this business and their delivery and pickup options for furniture. It is never delivered when it is supposed to be and when I switch it to pickup, it still isn't there to be picked up. I am honestly so confused how they stay in business!!! I have tried to give them many different chances, as I like their furniture, however, I am fed up and refuse to use them ever again!

Horrible experience. I purchased a lot of furniture from there. Still waiting for delivery of my bed. Long story. But as you can see Value City has left is first to sleep in our old mattress on the floor, (we took our bed apart because we thought they were delivering). Needless to say, after 2 wasted days off a canceled very important eye de appointment. (I'm a glaucoma patient.) 2 times they were supposed to deliver and didn't, on the third time they bring everything but the bed. But they got a new delivery system. (So that's my problem). I spent a decent amount of money there in the last month. Purchased a dining room set also. I have gotten nothing but sorry its this new delivery system. You think that is going to make me come back again. I'm so aggravated, and about to cancel. And not pay them for anything.

Purchased a brand new dining room set. Upon delivery they broke a chair. They refuse to deliver the replacement chair at my convenience considering I have two jobs. The worst customer service I have ever experienced. They can come and get the dining room set. I want my money back.

I honestly don’t even know where to begin. If there was a way to give them a negative star rating, I would in a heartbeat. This has been the absolute worst experience of my life—completely unprofessional, disgraceful, and utterly unacceptable. We invested a significant amount of money in high-end furniture—dining table, sofa set, side tables, center tables, and more—hoping for a smooth and respectable service. We placed our order on 24th March with a promised delivery date of 24th April. We were patient and understanding, but what happened on the delivery day was a nightmare. They showed up with just one piece of furniture and had the nerve to tell us the rest would arrive only on 30th May—an entire month later! The sheer audacity and lack of responsibility are mind-boggling.

Do your research - numerous complaints about late or missing deliveries, poor follow up, and warranty issues. My delivery will be 60 days late so far, still waiting. I had to call to find out why I only got 1/2 order. Was told they'd call back didn't call back, happened numerous times.

I made a purchase online March 5, 2025. I scheduled a pick-up date, went to go pick it up and it wasn't available. I called and got another pick-up date of April 10, 2025. Still didn't receive a call to pick up my furniture. It is now May 20th and still no furniture. I called the store, and they stated that your furniture is no longer being manufactured. Like when was I going to get a call. This is bad business. Clearly this is furniture that is not valued.

JUST DONT BUY FROM VCF!! This has to be the worst experience! We've been waiting 6 months for replacement furniture. Very expensive furniture, may I add, that we've been paying on for 6 months now! Original salesperson Anna ** sold us the sectional on 11.30.24. Delivery was about 1 weeks out. Sectional arrived with damage. We complained about the damage and sent Greg **, Store Manager, pictures via text. He then, via text promised to replace the whole 7 piece set rather than just the damaged pieces. Greg, via text, explained that way the furniture wears evenly.

Made a purchase in your Waldorf, MD store. I was provided with an actual delivery date, May 10th; to find out on the day of delivery, they did not have all my items, and my delivery was cancelled with no calls or explanation provided over the phone. I arrived at the store and requested to speak with the Store Manager (Sarah). Sarah came from her office after me waiting for several minutes, with an arrogant attitude. I explained to Sarah what had taken place but, from my understanding she was already aware. She explained to me that my delivery date was not official anyways and I will now have to wait until July for my entire order to be available for delivery.

In December 2024 I ordered a recliner. I was told it would be the first week of May before I would get delivery. I was to get text message updates. On 04/30/2025 I called for an update and was told it would be June 5th. I never received any texts. I said to cancel it and was told they could try to get it by May 29th, but I declined. They said the money would be refunded to my checking account with 4 business days. After 5 days I contacted the credit card company where the refund showed to them. I was told that I actually had to request a check refund. So now I have to wait 7-10 more business days and my bank holds checks for a week.

We ordered furniture from Value City on 4/22/25. At the time of purchase, we were asked when we would like delivery. We chose 5/7/25 because we knew we would be out of town, with no access to phone or email. We arrived home late on 5/5/25 to a voicemail stating our order for delivery was cancelled because we "didn't confirm our delivery date". There is nothing on the receipt stating this, nor in their terms on the back of the receipt. We attempted to contact customer service, and received none. The time to wait on hold is a minimum of 30-40 minutes. After a while, you can leave your phone number for them to call you back. 24 hours later, still no phone call.

This was by far the worst experience I have ever faced when it came to furniture shopping. I went into the Newport News, Virginia location with the expectation of purchasing a living room and bedroom set for my new home. Upon arrival, I was met by a salesman named Patrick. He was attentive in assisting me with applying for leasing so that we could determine my budget. That process went smoothly, and we began looking for furniture within my price range. After about two hours, I found a bedroom set and a living room set that I absolutely loved.

I called to confirm my pick up for tomorrow and after putting me on hold several times, I am told my product is somewhere in ST louis and I can go get it there. Ridiculous. Then told they can get it delivered here in Illinois on May 21st this is April 29th???? General manager was too busy to talk to me in person, or show any care, even though they was in background leading the phone person. I asked for district Manager number, guess what did not have that either. Would not recommend this company to anyone, big mistake coming to this place.

Extremely disappointing experience with Value City Furniture - Argyle Village, a local franchise store for American Signature Furniture. Our initial delivery was canceled without any prior notice, despite confirming the date several days in advance. Reached out to corporate and they directed me back to store and to direct concerns up chain of command through regional manager before they would intervene or address the situation. In total, we experienced four delivery cancellations. Communication was absent at first and then poor and misguided or detached, with the delivery and sales departments shifting blame and advising us to disregard the official tracking information via web portal link provided on purchase receipt. At one point, the delivery operations manager proposed sourcing a missing item from another customer’s order, which raised serious ethical concerns.

I bought several pieces of furniture from Value City Furniture in December 2024, including two sofas, tables, and a dining set. They promised to deliver everything within two months, but after four months, only part of the order arrived — the two sofas were missing. Despite many phone calls and visits to the store, no one could explain what happened to the sofas. I was promised a $200 compensation and a refund for the missing items, but I received neither. This was the worst shopping experience I’ve ever had. The staff were unprofessional and disorganized. I do not recommend this store to anyone.

The Worst furniture store I’ve ever dealt with. Total scam artists when it comes to the warranty and honoring it. WOULD NEVER EVER AGAIN BUY FROM THEM. IF YOU DO WHICH YOU SHOULDN’T, READ THE ENTIRE CONTRACT AND/OR WARRANTY. 0/10 for me! Buyer beware.

Purchased a Sofa from Value City and in 8mths it had to be replaced because it was garbage. I was dumb enough to go back and buy a Dining Room Set. It was delivered and 3 chairs were broken, sent those back with delivery. I was called and told that my sofa and chairs were going to be delivered together, didn't happen. Was called again with a delivery date, left work only for the delivery guy to tell me he only had the Sofa....

5 months ago I purchased a TV stand/fireplace unit. 4 different times VCF set up delivery and cancelled and extended delivery date each time. No phone call, just never showed during the promised window. I even said I would take one of the two floor units in the store. They refused. Finally demanded a refund! This is a poorly run company with zero customer service!! DON’T DO BUSINESS AT VCF!! Not enjoyable spending hard earned $ with dishonest people like this!!

Be careful when purchasing warranty plans on furniture. VCF has apparently has a new company doing warranty services, and they deny everything. Never had a problem with VCF about furniture repairs or warranty issues before this past year, now I can't get any help. Warranties under this new service seem to be a waste of money.

Value City Furniture sold me a sectional couch, in the matter of three years of owning the couch, the furniture had to be repaired three times, the springs from the bottom of the couch broke through the bottom of the couch. After the fourth time of the couch having to be repaired, I requested for it to be replaced rather than repaired because it's clearly a manufacturer's defect. They refused to replace that section of the couch even though when I purchased the couch I was told that if the couch cannot be repaired, it will be replaced. Yet, they tell me over the phone that the protection plan is for repair not replacement. Not only are they are dishonest, but they were extremely rude over the phone!!! Do not waste your time purchasing furniture from this company, it's poorly made, and they have people working in customer service who should not be talking to customers!!! They do not even deserve the 1 Star I gave them!!

Value City Furniture company is horrible. Stay away from them. Endless excuses and delays on furniture delivery. Ordered furniture in December 2024 and still not delivered four months later April 2025. They delayed the delivery of our bed frame and dining table multiple times. Promised the dining table would be at the store for pick up on April 8, 2024. We called to confirm but was told it was delayed another two weeks. Finally, cancelled the orders of all outstanding item. We will buy our necessary items from a reputable furniture company.

When I tell you to avoid purchasing anything from this store, I mean every word of it. If I would have known what I know now, I would have never clicked the purchase button. Here is my horror story, filled with 100% truth. I found some chairs on the value city website that I absolutely loved around February 17th. I think it was a Presidents’ Day sale so I figured I better buy now than later. I made the purchase, and was told that they could not give me a delivery date but would contact me as soon as the products were available and read to be shipped. I said okay, that’s not a problem. Weeks went by and I heard nothing from VC. Remind you, VC had deducted the funds from my account so these clowns had the money, but did not send me my purchase or any notifications about my purchase. So before getting upset, I reached out to them to ask about my purchase.

Don’t even walk in the door! Salesperson was great - prices were very appealing- but actual delivery was awful. We got rescheduled twice and ended up getting a refund and purchasing elsewhere. The salesperson assured us the couch was in stock. We received a phone call 3 days before a were given a delivery window. The day before they called and rescheduled. The next delivery date was also rescheduled. Not reliable!

So let me be clear. We have purchased from VCF for many years and just completed purchasing our third set of living room furniture. However they have clearly slipped in their service. We only got partial delivery. The credit card I had with them has been closed for non use so would require me to apply all over again. (I just paid cash as they offered deal). Then they called to say the missing piece arrived when in reality it did not so no one showed up. All we got were excuses and had to go down in person and fuss so much before someone would take ownership of the problem.

FURNITURE NEVER ARRIVED. Ordered furniture, it never showed up. Was told it would be in within 2 weeks. Then they bumped it to a month. After a month, they offered 10% discount for inconvenience. We agreed. Two weeks later, salesman called, apologized for delay and offered another discount because the set had gone on sale. After two months got an email, furniture has arrived. Being we live over an hour away, I called store to confirm. Was told furniture was there and ready. Was also told they weren't going to honor discount. When I arrived at store, only part of the order was there, they said they could get it next week. I may be a slow learning, but I do catch on. Cancelled the order. Bought nicer furniture elsewhere, showed up in four days. So disappointed with this company.

A horrible company. We went to the Beavercreek store. Never received our furniture and they told the financial company we have picked up a furniture. Stay away from this store. Manager is nasty and rude. She was nasty on the phone.

NEVER purchase the Pure Promise warranty. They do not honor the refund they claim. I was told if I didn't use the warranty, then after 5 years I would get a refund/rebate for in-store credit for the amount ($249.99), well....throughout my 5 years I've been in contact with them and never told that the rebate must be claimed within 60 days form the expiration date. I contacted the store as well as corporate and was given nothing but attitude when I politely asked for a courtesy extension because I was not aware of the 60 days. I then looked up online (per the supervisor I spoke to about their pure promise policy and it states 4 years, to which I mentioned that and they said "Well....doesn't matter, you are past your expiration date window". So I will be taking my business elsewhere because of the attitude and misinformation I received over this matter. Purchasers beware!!!!

I stopped by the Mentor Ohio store looking for a faux leather lift/ recliner chair to be used in a nursing home. Your salesman Nick assisted me in my search. Though Value City did not have the type of chair I needed, he took the time to call nearby stores to see if they had what I needed. He went above and beyond with his helpful and caring customer service! Kudos to you Nick!

Horrible horrible service. Initial purchase was in early December. Delivery date was set for 3/4 weeks after the initial order where only half of the items show up and they called and scheduled a date for the rest of the items. Every time the delivery date approaches they call and reschedule for a 2/3 weeks later date and this happened 3 or 4 times and the person calling says they can't guarantee the delivery. The order was supposed to be delivered on feb 28th which was the third rescheduled date and now they call and say it will be delivered on march 26th. No one in the store responds properly and they blame the warehouse and say there will be no one at the warehouse to answer the calls. Please do yourself a favor and don't buy from them.