Value City Furniture Reviews

Purchased a tufted king bed with buttons within the design, one button falls off. Contacts VC, they say it's on the warranty company to fix it. Contact the warranty company, they say it's on VC due to when the claim was placed. Long story short, warranty company now claims, it does not cover buttons that fall off but initially they did. Warranty company suggested I purchase fabric to replace button myself. I am so sick of the back and forth of them not fixing my furniture. What good is the warranty if it's constantly being revised to not fix a dang thing.

I bought a sofa set with an ottoman. Not even a full year later the base of the sofa starts to rip away from wood. I bought the warranty and they stated all they cover is stains!!! Went to the store to show them how both of my sofas are ripping at the seams and the pillows are coming about. I was told they couldn’t help me if the warranty company didn’t. My set isn’t even a year old. I paid for it cash upfront. Just awful. Now I’m stuck with a sofa that’s ripped up and falling apart. No I don’t have young kids that would of tore it up. Just disappointed!

I have been a frequent shopper at Value City Furniture located in Catonsville MD. Mr. ** is a great Assistant manager. He is very knowledgeable about products and services VCF has to offer. He has excellent customer service skills. I will continue to shop there. I love the atmosphere.

I purchased a recliner in 2016. About 2 years later the "leather like" material started falling apart. It looks awful. I went back to the Value City Furniture store, In Newport News, Va. where I had purchased it. The manager told me that since I did not purchase the extra material insurance, he would not do anything for me.

We purchased dining room table, 6 chairs, love seat, sofa, headboard, frame, side rails, base, dresser, and nightstand, everything except 2 chairs were suppose to be instill. Delivery day no chairs were available, the corner was broken off the dresser, the leg was broken off the love seat. The furniture was to be replaced and the 6 chairs delivered 3 months later, We agreed to wait, it is 2 months later and they just informed us it will be 2 more months. We asked for loaner chairs, "Sorry we don't do that". We asked to return everything for refund, "Sorry we don't do that". They have our money and we have a dining set with no chairs. And a broken, dove seat and a bedroom dresser with a corner broken off of it. Store manager is nor is customer service.

Wow. After completing and paying for our order we get a call that we aren’t going to most of it delivered, we have to pick it up. The driver arrives an hour outside the 2 hour window and doesn’t have 2 of the chairs we ordered. We call the store and they never put them on the order. Without naming names...our Salesperson was CLUELESS! Call to tell them the problem and some flunky leaves me on hold forever. NEVER AGAIN....Without a doubt the worst Customer service I’ve ever received at a furniture store.

My experience with VCF is very awfully horrible. Genuine leather started peeling off within 3 years and pure promise doesn’t not cover leather peelings. I am throwing away every furniture I bought from them just to feel peace of mind.

We bought a power reclining sectional from VCF along with the 5 year warranty. One of the power recliners is stuck in the up position. We opened a claim in May. After a few calls, we did get a technician to come out and all he did was say he had to order a part. After 2 weeks of not hearing anything, I called and was told the part had not been ordered yet and once it was ordered it would be up to 14 weeks for it to be delivered. What? 14 weeks for a part to be delivered?

Ordered two armchairs; took two months and when we got them home, discovered the fabric covering the bottom of of one chair was totally ripped/torn on three sides. The fabric bottom of the other chair was also torn but not as badly. The legs of the chair were zippered into the bottom of each chair and clearly were too heavy for the flimsy fabric. Waiting to see if the worst of the two can be replaced, however, just a cautionary note to check purchases carefully top to bottom!

Returned entire order and still waiting for a call on when they're delivering. Been calling every day and no call back from store, went to store twice since and manager tells me same thing they will look into it and call me. Well it's a week since I will be in contact with AmEx today and dispute this sale. What a horrible company. DO NOT BUY FROM THEM!!!

There should be option not even 1 star as Value City Furniture does not deserve even 1 star, I have Order #** for sofas on June 3rd & payment was taken out of my account 4th June very next day after order. I was suppose to get delivery by June 28th. When I called they said they never receive order. Their internal system failure to transfer order (complete waste of time about 30 min) and asked me to call on Monday July 1st. When called on July 1st they still have not receive order & today they said payment not received. What a **. (Another was of my time for another 40 min.) When I asked to cancel my order they asked me to wait for my order cancelled since order is not received in their system. I will never do any further business with them in my lifetime, what a ** company & its staff, total rude. No respect for its customer. Will give a big thumb down, what a inconvenience & waste of my time.

I have been a loyal customer with Value City Furniture. During the last ten years I bought a lot of different items from them. Once, they convinced me to get an insurance with my purchase, so I did. I bought a corner sofa and recliner, and I bought insurance with it. They assured me that if ANYTHING happened to those items they will take care of it. DO NOT EVER BELIEVE THAT. They will take your money and you will get big fat NOTHING in return. When I made a claim, because the base on my recliner got broken, I went into the store and made a claim. They scheduled the estimator to come out to my house and take a look at broken item.

If I could rate this a zero I would have! Do not buy furniture from this store and waste your money on claims that will not get paid out! I have bought thousands of dollars of furniture from this company. I turned in one claim for $400 on two chairs that I had for less than a year. The threads started coming out all over the back rest of the chair and around the arm rests.

I have submitted my claim along with 2 photos and got a response back as not covered. I have lot accidental damages with my sofa, but not covering it. I am feeling like did a mistake by taking this insurance.

I purchased a sofa bed from Value City Furniture in Green Brook, NJ. The bed is approx 1' shorter on either side as the sofa itself. This has created a 'void' where there's no bed below either end of the sofa. When you sit you feel the frame of the bed and the cushions sink into the 'void'. I've had the service department out and they are at a loss for how to repair this. I've gone back and forth with the service department about this and their answer is to send me new cushions. This will not fix the problem. The store will not return the sofa due to the fact that I had custom fabric put on it. If I was told in the beginning that this would be a problem I would've never purchased this particular sofa. Now I'm out $2000.

I recently purchased some furniture from Value City Furniture, and the delivery people were over 45 minutes late on the day of delivery. They tried to shove a huge couch through my hallway and staircase. Scratching off my hardwood stairs and the walls. Forcibly trying to make it fit. The woman in the group told me all about her female problems. It was all a horrible experience. When I contacted the manager of the store, He told me to get an estimate for the repairs and it would be taken care of.

Horrible purchase experience. Actually I've filed a complaint about this purchase before and after realizing this transaction and the warranty purchase was a scheme I more or less decided to cut my losses. However this morning I'm reminded of my disgust because the loose sofa bed frame is now weakening the entire sofa's frame.

My delivery experience was awesome! I had a 2 hour window (8:30 to 10:30 am) and I got a call 10 minutes before their arrival to confirm they were on their way! The two guys did a fast and efficient delivery of my new dresser unit and were polite and professional! I would totally buy from the store again based on my delivery experience!

If anyone is in the market for new furniture this review is for you. For an EXCELLENT Customer Service experience please visit: Value City Furniture - Suffolk. 4300 Portsmouth Blvd, Suite 200, Chesapeake, VA 23321. (757) 292-4152 and ask for Jackie ** (that is if she doesn’t Greet you at the door). Miss Jackie is the epitome of Quality Customer Service. Her honesty, integrity, and Self Class is very Impressive. She’s extremely patient, very knowledgeable about the merchandise she promotes daily. She is also a Great Listener, she carefully listens for clue to enhance your decision making while you’re looking and test the furniture throughout the store. Miss Jackie should be cloned as she is the Model for Quality Customer Service.

Thank you Value City Furniture New Circle Rd Lexington Ky for giving a REFUND of my warranty, after the warranty didn't give me anything on my warranty. The warranty sent someone, unprofessional, that didn't have knowledge of how the warranty works. But thumbs UP, VCF, for saving me from this frustration.

Sales personnel did not hover. Gave customer time to browse then were easily available. Very knowledgeable about the products. Not pushy and not condescending. Friendly and pleasant. Would and have highly recommended this store to friends and family.

I ordered a reclining couch and chair on March 11, 2019. I paid in full online. The first delivery date when ordering was March 28th. The next day I checked on my order and it changed the delivery date to April 3rd. A week before delivery I received an email asking how I was enjoying my furniture. I called the store to make sure they didn't deliver my furniture elsewhere, and they giggled it off and said they were not sure why I got that email, and that my delivery was set for April 3rd. April 2nd, I received a call from Value City stating that I would be getting my delivery between 10am-1pm. At 2:22pm they called me back stating that they didn't have my furniture, and they weren't able to deliver. I checked online and my order stated that the order was ready for delivery. I contacted the corporate office, since I was told that my furniture would be delivered and I did throw my couch out that night for trash pickup the next day.

I had a very nice experience selecting my furniture but the process of arranging for delivery has been awful. I had two different people calling on two different days with two different delivery periods. As a consequence of the first call informing me of the afternoon delivery, I rearranged my work schedule just to be informed the next day that the delivery will happen in the morning. The delivery scheduler then proceeded to inform me that there's no record of the first call essentially calling me a liar. Very rude, inconsiderate and disrespectful service. I canceled my delivery as I do not trust that this company stand behind their product with such poor quality of delivery service.

This is my first time making a purchase from this company. Get home from work and sit down in my new sofa, lift up leg rest and then go to lower and it stops moving. So I call and ask if someone can assist and they tell me it will be over a week until they can come fix. I am paying good money for the furniture and delivery and it is very disappointing to say the least to have to wait such a long time to get a brand new piece of furniture fixed. I work in the service industry fixing machines and if we install one which ends up having an issue we come out the next day or two to fix the problem. Obviously VCF could care less because they didn’t even apologize for my inconvenience. I was hoping to buy quite a bit of new furniture when I move into my new house but I sure wont be using them again.

We bought a leather looking reclining sofa, and 10 months later it has a rip in the back. The service guy came out and put something on the rip and used a lighter on it. It looked like someone had smeared magic marker on the rip. We told them we aren't happy about that, so they picked the sofa up and said they would have it fixed and return it to us in a week, but now a week later they say they can't deliver it back to us for another 2 weeks. Poor service, and poor quality furniture. I wouldn't recommend this company to anybody.

I gave it one star because I had to. This is the worst place to purchase furniture, we purchased a sofa set for $2,000 and they only lasted about 20 days or so. We sent a claim and they kept sending us back and forth. You see these people are super nice when getting you to purchase things but once you come to complain or have a problem they are the rudest. Not only did they say it wasn’t their problem but they still refused to replace it or even come take a look at the problem. They said we just have to purchase the sofa all over again because there was nothing they could do about it. Worst place ever, worst customer service. Please save yourself the trouble and do NOT purchase from this place.

I spend over two thousand four hundred dollars on a beautiful living room sofa set. Set only lasted a year a so, very poor quality. There are only two male adults in this house, no kids, no animals. Springs below cushions broke, lounge chair is broken Frame on bottom. Next time I will go back to Ashley where I never had this issue before, don't purchase from them.

I just recently purchased some furniture items from Value City to be delivered to my home as I have done several times in the past. Which I have had pleasant experiences each and every time. Which is the reason that I have remained a loyal customer over the years. However, my recent experience, was a horrible one. I should caution you, this story is going to be a long one!

I bought a dresser with this company. When we put it together one piece was broken. I called Value City to replace it. They told me I have to bring back the whole dresser which is heavy I was shocked they didn’t offer me to come and pick it up to sadtogure customers. So I’m stuck with a broken dresser who cost me $500!! Value City is not a trustworthy company and should not exist since they lied to me in the first place about exchanging for free any furniture who are broken. This is a warning for you people before buying to Value City. I will go ahead to report them to the right agency and be refunded or for them to pick up the broken dresser as I do not have a car. What happened to America?

I have been purchasing furniture from Value City for over 20 years and the quality of furniture and managers have diminished. Approximately 5 months ago I purchased my granddaughter a bedroom set, dinette set along with sofa and lamp. Well, after a month the chairs continued to become loose and my husband would tighten, well I thought it was because delivery persons had not tighten properly. After tighten again and again we called and they sent a tech to check them and he tighten but stated "These chairs are no good and will report so they can replace."

From the looks of your most recent reviews, it is no surprise that I received substandard service from your company today. Due to miscommunication on your company's part, I had to rush home to receive my furniture. I was told my delivery time would be between 8pm and 10pm. However, my furniture was delivered at 1pm. This gravely inconvenienced my schedule because I had to rush home from work to receive my furniture because the driver threatened to leave if I didn't make it to my home in 5 minutes. This is my second and last time doing business with your company see as my first furniture delivery in July of 2018 had the same communication issues as well. My information was taken and I was told a manager by the name Jackson would call me back and I have yet to hear from him or anyone regarding the inconvenience of what happened today. I will be canceling my credit card today and will never return to your business.

Zero stars. 000000. Last year I bought a 3pc set from Value City Furniture. Dual reclining 3 seat couch, dual reclining love seat and a rocking recliner. To say the least it’s a piece of crap. The back of each of my cushions on the couch and love seat is ripped and the cushions are exposed, the footrest don’t come out when we pull the lever on the love seat, and the middle cushion on my couch is buckled in the springs are popped so no one can sit in that spot and it’s a very bad eye sore in my living room. Not to mention the wood on the backrest is very wobbly and I think it’s broke. I don’t have much but I don’t want crap for furniture. I called Value City and they said to make a claim through the pure promise since I paid for it when I bought the set. So I did.

I bought a sectional 3 yrs ago. Had to be serviced twice in the first 2 yrs. Now the springs are poking thru the fabric. They sent someone out 2 months after reported. Service guy said they are gonna send material in mail to fix it which they did 3 months later. Then they emailed us 2 months after the parts arrived claiming they dont cover couch cushions. Well we dont have a problem with our cushions it's the SPRINGS! Dont fall for the bogus warranty. They dont live up to it!!!

Very disappointed with the quality of the sofa sectional that I purchased. I was told it was the "top seller". After a couple of months the cushions keep sliding off the sofa. Making it look unsightly and uncomfortable. I filed a complaint, submitted photographs and called and left several messages with the manager. No one has gotten back to me. The person I spoke to on the phone told me "tough luck". I also purchased the lifetime warranty! I am in NJ and purchased from the Rt. 22 location on Greenbrook.

I was very happy with my recent furniture purchase. The items were delivered on time and the furniture was great. 1 week later some of the buttons on the recliner would not work properly. I was not disappointed as these things happen from time to time. I called VCF customer care and explained the problem and they scheduled a service person to come over on the December 29th. No one shows up. I call VCF again and they inform me that someone did not pass along my information to the repair center and they cannot come till the 5th of January. On the 4th of January, I receive a voicemail saying the serviceman is on vacation and cannot come until the 15th of January.

If I could give zero stars, I would. I have filed two separate claims about my sectional. The first claim was denied stating that manufacturer defect isn't covered in my warranty, but it is. I have copied and pasted the policy that states it is covered. When I called the warranty service center, a representative told me to resubmit my claim and mention frame damage as I am also having those issues. She also said seam separation was covered, which is also listed in the below policy. That claim was denied because the tech said it was pet damage, which is crazy considering I don't have a dog or pet. The tech also said that they would need to put a new cushion on because a zipper broke and it is fraying the back cushion. However, that isn't going to happen and he didn't fix anything.

Bought a leather sofa and loveseat in April 2018 from American Signature in Altamonte Springs, Florida. After a few uses the furniture started sagging and one side of the loveseat goes to the floor when sitting on it. Manager claimed she could send a "leather expert" to my home to stretch the leather only as a courtesy because the furniture was sold "as is" from their discount room. A man showed up two weeks later and only took pics and said the manager would get back with me in 24 hrs. Said he was only there to take pics.

We bought the furniture from “VALUE CITY” and purchased 5 yrs extended warranty on our living room set purchase. It was given an impression that it is worth of money. When I had issue with my 3-seater sofa I tried to contact them and explained the issue and they said, "It will be covered under your warranty" and assigned me a claim number after uploading all the pictures of the sofa. I was under the impression that the insurance will be covered. But when the technician arrived and looked at the sofa he didn’t speak to me anything and just took the pictures of the sofa and said, "We will come back in a week to do the repair."

Me and my boyfriend bought a 3 sectional couch and a dining table before Thanksgiving 2018 for our new place. They promised to deliver it in a few days. We received the furniture. However they mislead us on the deal we got, because in our receipt it says 3 sectional couch with a swivel, but they gave us 2 sectional couch with a swivel. We considered that it was a misunderstanding from the salesperson and they revise the invoice to add the price for the additional piece of sectional couch. They said they will deliver it by the following week together with our dining set. My bf had to take a day off that day to receive it. Without notice or even a call they canceled it, and pushed it back 2 weeks! Because they said they don't have that piece (ridiculous).

I purchased the 5 year extended warranty from Value City on our couch. Frankly was given the impression it had expired after a year when they tried to solicit more money. After 3 years I was back purchasing an electric recliner for my mother (93 years old). Now I am hoping that won't look like other reviews on that item. The sales rep tried to sell this furniture insurance plan to me again and I hesitated, told her about my sectional that had had issues. She advised me warranty was still good just have to call direct.

I wish I could give this company 0 stars. My fiancé and I bought a $2400 furniture set called the Big Softie on October 20, 2018. It was scheduled for delivery on Wednesday, October 31, 2018. The delivery drivers threatened to leave after 2 minutes of my fiancé not being here. When they arrived, they were throwing things on the floor and rushing around. One of the recliners (power) did not even come with a plug. The plug for the center console was shoved inside of it and could not be reached. The delivery drivers did not even hook it up. We had to call customer care and they sent a tech out the next day. He was very kind & hooked everything up correctly, but had to bring plugs with him because for whatever reason they were not provided.

Sectional couch had to be repaired within 6 months. I wanted to send it back and Value City wouldn’t allow it to be returned. It has nails sticking out and the frame has been broken since the day it was brought into my house. Every time I called customer service they gave me the runaround. I talked to corporate and they told me to throw it in the garbage. I paid $3800.00 and they suggest I throw it away. I wouldn’t buy another piece of furniture from this company! I warned my sister in law not to buy from VC and she ended up with the same headaches and issues. So buyers beware.

I purchased 2 Black leather reclining sofas. Over $3400, 1 sofa did not work upon installation. I was told the piece to fix it would be sent in 2 weeks. Not here. I left msgs for Justin; no return call.

One of the managers was great in providing an amicable resolution and I've got my ottoman delivered as well. Thanks Holly! That's how you put your customers coming back.

Overall I’m so highly disappointed in my overall experience ever with a store. I purchased a couch from them less than a year ago. It started with delivery. I paid in full at the store and the delivery didn’t happen for OVER A MONTH. They couldn’t redirect the routes to help in assisting with my work schedule. So they kept cancelling and rescheduling on me. It happened at least three times. Next going to the store talking with a representative in customer service was below average but still It accomplished putting in a request to evaluate my couch under its warranty.

Worst furniture/customer service ever received. Bought a kitchen table and it cracked within the first 60 days. Didn't add insurance b/c we only use the table for meals. Their delivery team didn't even bring the proper tools to install the table. My husband had to do it once he got home from work. And they were questioning me on how much I paid & if I felt like I got a good deal. Also bought a sectional with the extended warranty. COMPLETE WASTE OF MONEY! When originally delivered, a piece of furniture was defective. They find any excuse to try & get out of honoring the warranty. Plus, you have to contact them several times to get them to simply do as they advertise. When they finally sent someone out, their tech was very rude & disrespectful. With all the misinformation, quality of their products, disrespectful employees DON'T WASTE YOUR HARD-EARNED MONEY WITH VALUE CITY FURNITURE!

I purchased a living room set 11 months ago. The stitching is coming out of the cushions already. The chat on the website is a joke. I asked them what I should do and they said, "Call your store," then disconnected the session. They could've at least given me the number. They said they come to my town on Tuesdays but can get here for 2 weeks. They better make this right. If I have to have someone else fix it I will be in court with them.

My experience with Value City Furniture has been horrible. They canceled my first delivery date on the day it was due to be delivered. When they delivered my furniture, I was missing 2 pieces and had to actually fight with them to prove one piece was missing. On my THIRD delivery date, they delivered a coffee table with a HUGE CRACK covered with magic marker. Still waiting for them to replace the table, the replacement is scheduled a month out. I am missing work for these deliveries so I'm losing money. Every time I call them, I am placed on hold for 30 minutes at a time. Worst customer service ever, once you give them money, they don't care about what they deliver or how they treat the customer. Seriously, they sent me a table with a 5-inch crack covered with brown marker. NICE.

I have to say I am extremely frustrated with, and will never buy, anything from Value City Furniture again. Back in 2012 we bought a living room set. We paid extra for the extended warranty and were advised if we didn't file a claim against it, at the end of the warranty period, we could use the value paid towards another purchase. Fast forward to 2018... We went in today to buy new end tables. When we inquired how to use the value of the extended warranty we were told that the extended warranty issued back in 2012 no longer exists. It had been replaced by another program. Very deceitful. I will never buy from them again!!

I purchased a microfiber sofa sectional from the (Non)Value City on Route 40 in Baltimore Maryland. After being persuaded into purchasing the $350 Warranty, I figured I was covered. It should've been a Red Flag when my furniture was over 2 weeks Late from some "-problem in the warehouse..." - whatever that meant. So everything was ok for about 6 months. Afterwards I witness some seams coming loose on the sectional. Then one of the sofa legs comes completely OFF - from my initial inspection, it was cause by a 'rotten frame'. I immediately called the store location, and was referred to the warranty company. I called the warranty company who after 2 weeks sent a technician out for an inspection. The tech was late but eventually showed up. Took a 5 minute inspection and on his way out told me someone would reach out. The 'reach out' was a DENIAL OF WARRANTY.

I pay for insurance with everything that I buy from here and I regret it because the insurance company that they offer is a scam. They find any reason not to replace your items. I HATE EVERYTHING ABOUT PURE PROMISE and Value City has definitely lost my business because they chose scam artists to take customers' hard earned money only to tell them anything not to fix or replace items. I ONLY GAVE ONE STAR TO BE ABLE TO LEAVE A REVIEW!!!

We purchased a love seat and sofa from VCF. When it was delivered to us we were rushed to sign the form and were not given a chance to see if anything was wrong with it. Right away we noticed the backside of the sofa was not even intact and staples were falling off like crazy. We called in right away to try and switch it for something else but they gave us hell about it. They claimed that once you sign the form that's it no more returns. They would keep putting us on hold and transfer us from one person to another.

I would not recommend. After waiting 2 weeks for my furniture to arrive they no show. I call, and am told that the furniture is running late. I have meetings this afternoon, and need to return to work. I do not have time to greet the truck. To further compound this issue apparently they sent me a footboard instead of the nightstand that I ordered, and have been waiting two weeks for. The refund will take 5 biz days to process. Meanwhile: I don't have furniture. To say that I'm angry right now would be an understatement. I needed that furniture. How is this company still in business?

I purchased a Beautyrest Recharge mattress and a queen bedroom set from Value City Furniture (VCF) 2 1/3 years ago. The mattress is sinking in one-section and the dresser drawers will not stay closed without a sock closed in it to keep them closed. I contacted VCF about the above products and during my initial contact, I got bad warranty information, then I called back and got a BOLD-FACE LIES when my receipt said something else and the icing on the cake (Customer Service Rep. said we brought those mattresses from Simmons and they cannot tell us what to do with our mattresses), mind you they have Simmons Warranty attached to the bed; however, they are not adhering to Simmons Warranty. I told the Customer Service Rep and Jason from the Burbank Illinois location that I have parted ways with VCF. DO NOT DO BUSINESS WITH THIS COMPANY, YOU WILL GRAVELY REGRET IT!!!

I purchased a $3,700 brown leather reclining sectional with a lifetime warranty due to the motorized reclining features and the salesman basically told my husband that if anything happens and it can't be fixed, they would replace the sofa. Less than 7 months later we began to notice the "leather" puckering and peeling in strange areas as if it were melted, I called the warranty company and was told that unless it had been cut or burnt they could not service it, meaning that if we messed it up they'll fix it but if it's due to a defect or just cheap material, they won't fix it.

We bought all our furniture from Value City Furniture store 5 years ago. We did not take the protection plan because we thought we may not need it as we are gonna take good care of them. But what do we know of the quality the mattress, Serta memory foam king mattress, started to sink within an year and sectional sofa springs got damaged and two years the bonded leather started to peel off. Now it’s been five years. We are in need of furniture again. Thought the quality will be good. We don’t need protection plan and all. We spent 3000 bucks and everything gone waste. All our friends bought furniture from them thinking that we might have gone for best and lucky that they took protection plan. Unlike others complaint here about protection plan, our friends had their sofa and mattress replaced by Value City Furniture for the very same defects.

I purchased a sectional and bunk bed less than 2 years. The sectional leather is peeling and the top bunk bed the railing that holds the bed together is hanging down. I was told by VCF if I didn't have extended warranty they wouldn't fix, even if I agreed to pay to get fix. Cheap furniture!

The sofa I purchased was supposed to be leather but after only six months the fabric is starting to peel off. I paid $2300 for this sofa and it has to be thrown out. Please don’t go to this store for anything. They are just taking your money.

Michael Broidy (VP), Jay Schottenstein (CEO), and Jonathan Schottenstein (President), Value City Furniture and American Signature Furniture mission statement is weak. Value City states that, "We believe everyone has the right to a well-furnished life." The only thing you care about is furnishing your pockets with money. Feeding your bank accounts at the expense of hardworking people who are mistreated by uneducated, and poorly trained staff. Customers bring this family-owned businesses Designer Shoe Warehouse (DSW) and American Eagle Outfitters, Schottenstein corporation a lot of business.

I just had a good experience. I bought a lot of stuff from Value City. I’ve had a back problem for a long time so I bought a real good mattress at the time. I paid $900 for it so I talk to the manager when I had a problem with that. They exchanged it and gave me a promotion if I paid $300 more so now I have $1100 into a mattress and after eight years at SAG than me so I had a 10 year warranty. So they came to my place, inspected it and says that it meets the qualifications of exchanging that this was the office and Henrietta so then the manager from the Rochester area on Ridge Road calls me and tells me they’re only going to allow me the $1100. I paid $1100 plus the promotion that the manager gave me.

I purchased my sectional sofa from Value City Furniture in Jan. 2017. By the time I paid it off in full (six months after the purchase date) it was already falling apart. The fabric is coming off in strips as if the material wasn't reinforced a bit. It is happening in all areas of the couch but, predominately on my Chase and Cuddler. My cushions also began to sag almost immediately.

I went to The Value City Furniture at 6067 E Main St, Columbus, OH 43213. I was waited on by a professional and patient man named Mr. **. He was calm (when I wasn't), kind and understanding. Later the next week I received several calls regarding verification of purchase, address and delivery date and window. Everyone that I spoke with was pleasant and accurate. Then today (on time and fighting the rain) two very pleasant young men came to deliver and assemble my bedroom suite. They were professional, quiet, and quick. This whole experience from start to finish could not have gone any better in my eyes. You all are doing a wonderful job and are a true example of Excellent customer service and going above and beyond. I will be a customer for life. Thank you.

I have ordered on 7/20 and got to know that my furniture will arrive on 7/25 which was arrived however a few parts were missing and had some cosmetic issues. Since then technicians and delivery guys came 4 times to my home but cosmetic issues are still there. Also slates supports are still missing from the storage bed so we can use it until it fixed. When I called VCF customer care they asked me to call again after one or two days as they were not able to see details in their system. When I called again and explained my issues, my call forwarded to someone else then I have explained again then again forwarded to someone else and she putted me on hold for 15 min and finally talked to me and gave me one more date for fixing issues and getting my full order delivered. So it would be almost a month and my issues will still be there as it is and yes I have paid for shipping.

With 3 small children we were concerned about safety and stain resistance when buying furniture. So we spent hours with the sales team and of course purchased the warranty... Getting right to the point. Coffee table was unsafe and legal action pending. Sofa was stained... Bottom line. If they do not want to honor their warranty they give you your money back for the warranty! It's a total scam. I spoke to Sylvester in Dayton NJ. He has no boss. He has no authority. He reads from a script... Has no idea who his boss is. At least Value City should invest in legal services or a decent customer service department?

I bought a sofa from Value City about four years ago. It was a vinyl couch and it is falling apart. Not only is the vinyl cracking and peeling off, but frame is sagging. I live alone so things last very long in my home, this is the exception. I went to the store and complained, they did nothing about it. Save your money and go to a store that sells better quality furniture.

I bought my bedroom suite from Value City a year ago. A month after getting the set a ring was left from a body oil set. I filed a claim through the $300 warranty company Pure Promise and waited & waited for a response. Went to the page and seen my claim was closed & denied the claim because it was attached to another damage that was not find in 15 days of the incident... No Email sent, No Phone call made. They just expect for you to check their site daily for a response.

Value City Furniture in Amherst NY: I purchased a captain's bed with 3 drawers and a trundle. The bed itself is wonderful, but Value City's customer service is horrible. One of the drawers was busted, and in a way I could not repair. By way of online chat, I was told I'd have to completely dismantle the bed, bring it back to the store (I hired someone to pick it up for me--more money to return it), get a replacement bed, and have to put the whole thing back together again. I've contacted them again, and just got ignored.

I purchased the round Charleston Dining table at Value City Furniture in Aurora IL on June 21, 2018, and set up delivery. It was delivered on June 26th and the base was damaged. Customer service said they would deliver another table and 10 days later they did. That table had 15 holes in the table top. Customer service ask me to try one more time and they promised to have the table inspected before it went on the delivery truck. Today June 5th they delivered another table with the same holes. I think it was the exact one they delivered before. This time the delivery driver actually tried to assure me that those holes were part of the design from the manufacturer, So I ask him why didn't they have this table in the showroom because the one I bought in the showroom did not have holes in the top of the table!!! UNBELIEVABLE. I will not shop at Value City again.

I came in looking for a living room suite and was helped by Carla. She really knew her stuff. I felt very comfortable and was very pleased with the help I received. I highly recommend shopping at Value City and I highly recommend asking for Carla.

Bought a sectional along with a 7 year protection warranty. Went to make a claim about the leather pulling away from the top of pillows and back of couch and sides but the warranty center said it wasn't covered. Well I was tossed back and forth and the warranty company said it only covers areas where the body doesn't touch. There's pulling on the back and sides but now the warranty company says it doesn't cover cracked or pulling leather or vinyl. WHAT. A. RIP. OFF!!! The warranty booklet given pretty much says it covers everything. I’m going to look into a small claims suit. This is such a rip off!!!

I purchased a new sectional and everything was great at first. Then the showroom I purchased from closed and now the closest showroom to me is 2 hours away. Anyways, I called because my cushions were sagging really bad after about 3 months. I inquired about it with customer service, and they couldn't even pull up my account for 20 minutes!!! Not exaggerating. Then they told me they would replace my cushion cores. One time courtesy... that was in January 2018. It's now the end of June and I haven't heard anything from them. I contacted multiple times and they kept telling me they would contact the vendor to get an ETA... no response after that... ever. I work for a furniture company, and I could NEVER imagine not responding to a customer or keeping them updated as to what's going on with their orders. DO NOT BUY ANYTHING FROM HERE!!!

This is the absolutely worst furniture store I have ever shopped at as well as the crap warranty they sell to you at the time you purchase your furniture with them. The warranty company does everything they can to not honor the warranty and when you call Value City Furniture they tell you that the warranty company is a third party vendor even though they are the ones who sold you the warranty. Value City Furniture is certainly making money off this warranty as well or they would not be selling a product for another company. I have filed complaints with the BBB, Attorney Generals Office as well as the Office of Consumer Affairs. I think anyone who has been ripped off regarding this warranty should do the same thing so maybe people can stopped being ripped off.

In 2013, me and my wife looked at a leather sofa sectional at Value City Furniture for $ 1800 dollars. The sales person said it's real leather and I even brought the leather cleaner and conditioner care kit. Well after 2 years when the warranty is up, the leather on the couch started pilling and now after 4 years of pilling the couch looks a mess. I don't even want to invite nobody over because the couch has bare spots all over it, where the leather or so called leather has came off the cloth on the couch. Me and my wife usually buy our couch from Harlem Furniture and it last a long time, but we gave Value City a try because it was a lot cheaper price and we are regretting it now. Please everybody listen to this message, do not buy nothing from Value City Furniture. They sell cheaply made furniture and it do not last long, so in the long run, you will be wasting your money. Stay away from this Value City cheap store.

Store doesn't honor manufacturer warranty. Purchased extended 5 year warranty they will not honor that. 1 year into furniture seat are wearing and fading. Customer Service and Sale Managers will not return calls as stated. $7000.00 in furniture purchased. Would not recommend this company to anyone.

I financed it through Acceptance Now so I paid double. It was considered a rental, and if a payment was missed Value City would repossessed the furniture and humiliate you. The delivery took pictures. I thought it was shabby business.

I purchased a reclining sectional in December 2014 along with the Pure Promise warranty. The pull handle that operates the recliner on the loveseat has broken FOUR times since then. It has been fixed three previous times and I informed Furniture Solutions (warranty company) that I need a permanent solution because the wire that holds the pull is thin and ineffective. Each time they just put a new handle on the same old wire. The last break was a few weeks ago. The warranty company sent a technician out and he did not have the correct part because he was sent the wrong picture of the part. They ask for pictures of the problem. He said he would order the part and they would call to schedule another appointment. They did not call and when I reached out to them, they said it would be eight to 12 weeks for the part. They stated that it would be shipped directly to me and then I need to call to schedule a technician. Not acceptable!

We were looking for a living room set and found one we liked in the East Brunswick store. We negotiated a price with Nate, the store manager, and I thought all we had to do was pay and go. Nate said he'd be right back, and then 20 minutes later, came back and said he couldn't sell us the set for the price we already agreed on. This was a very poor shopping experience. We left and found the same living room set at Raymour and Flanningan, and got the price we wanted. Don't shop there!

Value City Furniture - Toms River, NJ: I honestly can't say enough bad things about the "quality" of this furniture. We've had a couch from them for about 5 years. The cushions lost anything resembling a cushion within the first year, they just became flat and uncomfortable. You basically sit on a sunken in and uncomfortable frame. All of the pillows around the couch have ripped apart at the seams and the stuffing if you could call it that is coming out. It will be your biggest regret in life to get furniture from this horrible place. You're better off buying Walmart furniture, because at least you're getting it at Walmart prices instead of the insane amount of money we spent on this. It's an embarrassment to have in our home and I can't wait to throw it out on the curb, where I assure you it will remain because no one wants anything that is this low quality, even if it's free.

This was my first and last time I will be shopping at VCF. I had purchased a bed and was told that it could be held until we moved into the new house. However when I went in to make my final payment on April 13th I was told the bed had been discontinued (with no notification of this about to happen). The staff suggested I could find something else for the same price but there was nothing else I wanted. At that point they were very helpful and found me one in another store out of state that could ship it. The staff member at that store told me it would ship out the next week at the latest.

Have had to call Value City several times within months. 3 bad mattress. All 3 times with the same problem with sinking in the middle. This last time they left me a voice mail telling me they will be delivering me a new mattress in exchange for the very same mattress, I think not. In the past I was told to go into store and choose another of equal value, but VC you will not give me anything you want, that's not it. Also purchased sofa/loveseat recliners which are horrible. After getting them home, no support to them at all, when you recline you feel like you sinking in the hole, very cheap. They were brought to me defective but did not know, knew something was wrong, VC sent someone out to check the mattress/sofas out and he took pictures and wrote reports on both because he witnessed the defects.

I’ve had the worst experience with Value City. I mean I only been dealing with them since March of 2018. I was told everything was going to come April 7 and it didn’t. The employees are rude and don’t even make things clear. I mean I didn’t get a option to choose from a box or split spring for my bed and the lady who sold me the items was so thirsty for a sell so she completed my order without asking.

Not up to par with Macy's, Bob's or similar stores... They have the worst customer service. They are quick to say I'm sorry about every issue but refuse to take ownership of any problem. I purchased a kitchen table in November. One of the legs had a major crack in it. After several attempts to get a tech out to review the issue (2 months later in January) one arrived. He informed me and my wife that he needed to order a replacement leg. He also mentioned that it may take up to sixty days to arrive. OK, in mid-March I called to get a status of the leg replacement and was informed that someone on the Value City side dropped the 'ball' and the replacement leg was not ordered.

I bought a bed in VCF. They bring it 2 weeks later and it was broken. They let the pieces in here. They scheduled to bring it for a second time and came broken again. They also let the broken pieces here again, so I went to the store to change for another bed. They charge me for the delivery again, and for the 5 years customer care again (so I end up with a cheaper bed for the same money I already paid). They scheduled the delivery for today but they never came and customer services says the delivery came and it was nobody in home (I was here, I didn't went to work to wait for them), so today I have my room full of pieces of a broken bed. I have charge for 2 deliveries. They didn't came. They says it's my fault, I lose one day of job, and the customer services says they can do nothing, even I have to call again tomorrow to reschedule because they can't do anything today.

I don't review somebody over the internet but I don't know what makes me writing a review here. Maybe I am just really upset. Back in 2015 I purchased $2800 in total furniture from Value City which includes $700 sectional sofa (reverse) too. After a year of minor use first broke from bottom, somehow balanced it and in next year it's started peeling off and now I feel like throwing it in a trash. Seriously not gonna buy from value city again. They are expensive for inexpensive/cheap stuff. :/

About 5 years ago, I needed to replace my bed. I went to Value City on Lafayette Road. I sat on the model and found it to be quite firm. Just what I was looking for. I paid for it and waited for delivery. When they delivered it by the time I noticed it was not the one I ordered it was too late to do much. The bed mattress was very flimsy. This seems to be an ongoing thing with place like Value City. I see there are thousands of complaints on this exact problem. Disgusting to be so fooled, especially when your doctors tells you to get a firm mattress.

$1100 couch that is worth nothing. I've had it for a year (with the Pure Promise 5 yr warranty). Cushions are completely sunken down--can't even sit on it because they sink down too far and kills your back, cushions are PEELING. Nothing. They say none of that is covered. Has anyone tried BBB?

Back in October 2013 I purchased mattress from Value City Falls Church, Virginia. A few months later, it started to sink. I contacted the store and they told me a service technician would visit to take measurements. That was done and a few weeks later I got the news that the sunken mattress was not 2 inches deep so they could not do anything. Well, long story short, there were 3 more times I could the store they did the same thing, and ultimately I was told that they would change it if I had it professionally cleaned so they could sell it at Clearance. Oh my I was upset beyond measures. My wife couldn’t believe so she said that it will be thrown away because we can’t continue encouraging them to rip off more people. It’s important to note that I contacted Simmons and they informed me I had to follow the store's policies and procedures. So, I guess I’d add Simmons to the story as an irresponsible and fishy organization.

My children want to get furniture at Value City Furniture being they just bought their house. I purchased the living set furniture and the warranty for them. After having the couch not even a year they had to have someone come out to look at the couch. It was falling apart. They repaired. Now it's falling apart again. A year later they will replace it but the warranty will no longer be any good and they have to pay $70 for delivery or they can pick it up but they have to take the old one back I said and we should charge them $70. This is the biggest rip-off I have ever seen plus their Furniture is no good anymore. It's the cheapest Furniture you could ever get. Stay away. On top of that their customer service people are the rudest unprofessional people you can speak to.

I was scammed into getting the pure promise five year warranty that supposedly covered everything. Since I have a preschooler and a toddler it sounded like a good idea. They immediately denied coverage on my sectional couch. When we were moving we discovered the structural damage (this is supposed to be covered) and called on the warranty before even moving the couch. They said it would take a couple weeks for them to send a tech, we still had to move though so we took the couch in a Uhaul to our new home. Tech finally shows up and determines its transit damage despite us calling before we moved and them being unable to send a tech sooner (and they were told that we were moving).

Try to make a claim with Pure Promise Warranty that I purchased through Value City Furniture. It's supposed to be a five year warranty. I only had the chair for 3 years. The material failed and came apart. When I tried to make a claim they told me that the material bubbled and cracked and that was not covered under the warranty although if I would have taken a knife and accidentally cut the back cushion then they would have covered the damage. So in other words if you vandalize and destroy your own furniture the warranty will cover it but just damage that occurs due to poor quality material they will not cover. So my advice to anyone that purchases this warranty make sure that your pet chews up the furniture or just take a knife to it and cut it up yourself.

I furnished my house with your furniture. Had no trouble, but since October it was a nightmare with a sofa bed that I ordered, the first three (3) sofa beds were ripped and had a bad chemical odor. Now the Fourth sofa bed is shredding and they won’t take it back, so they are giving me an even exchange, but I didn’t want that. I want my money back, the customer service people were very nasty, so I put a dispute in with my credit card company to get my money back, they didn’t really care. They were still very nasty. I will not buy anything else in Value City Furniture in Manahawkin, NJ and I need more furniture. I wish something will be done after this review, so people will not go in any Value City Furniture, they have to lose their attitudes and be courteous to their customers.

Been long time customers... bought a king size bed and Mattress... dining room chairs (6)... and TV stand /fireplace. The bed chairs came within 2 weeks. TV stand hasn't come yet month and a half now. We were called 3 times to set up delivery only to find out it's not in yet. Very frustrated. We're told salesman is on vacation. That shouldn't matter. Isn't someone covering him?? Not happy. $3200 hundred dollars which we paid in full.

My nightmare began on February 9th. I ordered a new bed, my old one having broke after 20 years, and I was sleeping on the floor. It was supposed to be delivered on February 14th between 12 and 2. I work so I have to have my mother at the house to do things like this so it was already an inconvenience. They were an hour and a half late. When it came to assembly, the footboard was broken and they couldn't put the bed together. Okay, stuff happens. They reordered the footboard and gave me a new delivery date and time. They showed up a day early unannounced with rails. I didn't need rails. I needed a footboard. They came the next day. With rails. Again.

Bought a leather sectional with warranty. Less than a year and they are broke and seat cushions deteriorated. Made a claim with the warranty and got pushed around for almost 6 months. Finally received repairs and they delivered back the wrong furniture. 2 months later I finally received a replacement piece that was also broken. Repaired myself and that's how I found out that the materials used to make the furniture is the absolute cheapest materials used. Particle board and staples. Junk!!!

Buying the dining room set from Dearborn was easy. The saleslady was great. I had a issues. The set was on back order so I did not get it until February 2017, and it arrived with defective chairs in the paint, scratches, terrible furniture, just look good. I was sent 4 new ones, and yes I took out that warranty. Now the chairs are peeling and this is just from sitting in the house, we do not sit rarely in the chairs, we use the basement set. Call store. They say it a manufacture's defect, called insurance, say it's the store, we have paid this money over 2k for the set, no one calls you back. Guy that came out with pictures very nasty to you. I'm waiting now as to what new lies I will hear or not hear, but do not buy their furniture. No one has called me back and the chairs are no good. The furniture no good. The warranty no good.

The store located in Charlotte NC has the absolute worst customer service I've experienced in a long time. I just reported this to their corporate office and regional manager due to the experience. When you call they immediately place you on hold sometimes not even saying "hello" first and when they do answer they provide zero assistance. This includes their managers who also don't bother to return calls or follow up with you. I received defective furniture upon delivery and not once has the store called to inquire with me regarding the issue or apologize about the inconvenience. Their delivery team is just as bad as they don't show when they tell you they will. The furniture was delivered with dark smudges on it after they set it up and the bedroom set is white. I'm praying after reading all of the reviews that we aren't going to be dealing with it breaking in the near future due to poor quality. I regret going to Value City Furniture now.

I purchased furniture less than 4 years ago (couch with recliner and a separate dual recliner) and both pieces have broken/cracked recliner parts from normal use of this furniture. The first one happened 2 years after purchase and then again the other just recently. I called to ask what they will do because 2000 dollars and it breaks in 3 years 10 months is not good. They told me nothing as the 1 year warranty is up. This company sells junk and poor quality furniture. The bedroom set we ordered with this was delivered so damaged I just returned it. The people that you ask for help are idiots. I spoke to a Chris **. You could tell he is just robot who is told what to do. I advise to stay away and shop elsewhere. This company is horrible and not customer friendly.

For over the last year with VCF, my experience with the company has been HORRIBLE...to say the least. Last year my husband and I both purchased a black leather sofa, in which it came in a set...two weeks later we decided to go back and purchased the matching love seat. We stop to speak to the salesperson, and was quickly advised that love seat had been discontinued. So I asked why we were not informed about the discontinuation of that love seat. The salesperson could not give us an legitimate answer for it but only an excuse to state this to us... "We didn't know it and the manufacturer didn't inform us until yesterday." I DON'T BELIEVE IT!!!

I was basically talked into this warranty for the furniture as we have a dog. They said it covers anything from pet stains to rips and tears. Well my wife had cancer and I spent two weeks in the hospital with her on her last few days. The girl that was supposed to let the dog out didn't do it. Needless to say he urinated on the sides of couch. Called and asked to get it cleaned, had a service rep show up take pictures. Then never contact me again. I called. They said it looks like more than one time accident and they aren't responsible for negligence. I stated why it happened. They said not their problem. Ended up buying a rug and upholstery cleaner and doing it myself. Wasted 500 dollars on the warranty that is useless if they don't want to do it. Furniture is ok manufacture wise as it isn't made at VCF. But stay away from that warranty, unless you like giving money away.

Went to Value City in 2016, bought love seat and sofa with recliners, was conned into buying their extended warranty for 5 yrs and was told that if any problems there would be no questions asked. Well the leg rests after 1 yr has gone flat and I was told that it was cushion not cotton filled. Nothing but junk and lies. In beginning I had issues with delivery with love seat. They gave me a broken love seat (wood cracked), I called them. They said they would change it out, that one had tears in fabric, they then said, "We will bring you another one", turned around and gave me the same flipping wood broken in same spot love seat. I spent well over 1k for the furniture with tables that are junk and no one honors the warranty, now I am stuck doing repairs on my own. DO NOT BUY FROM THEM. If I knew this would happen I would have kept my 13 yr sectional.

I placed order online on 12/27/17 and was told and writing it will be delivered on 1/13/18 but 2 days before delivery I got a call tell me that items are not available anymore, manufacturer is not making them anymore. When I look up online it is still available for sale. So that angry I went to a store on 86th street Indianapolis and thank God for **. She listened my problems and help me with new repurchases. You can only thank ** that I am still your customer.

I have had so many problems with Value City furniture over past few years, but I'm going to just talk about my most recent... My son's bed keeps breaking and even had to be completely replaced a time before. I called to inform them that it is broken AGAIN. They send a tech out. He takes pictures and says someone would contact me. After a month of no contact, I called them. I was told someone would call me back. After another week, I call back and finally talk to the assistant manager who tells me the bed isn't going to be replaced because it was deemed customer abuse. When I asked how, she said it looks like bed was being jumped on. I told her my son is 19 years old and does not jump on the bed.

I was due to have a sales rep come and inspect my couch that I purchased in November for a defect. When I scheduled the appointment, I was told the service agent would reach out to me two days before my scheduled date. I never heard from anyone, so the morning of my appointment, I called and they told me that Someone called me the day before my appointment at 618 pm and I had confirmed the time of 1:30 pm- 4:30 pm. I said to the customer service rep that if I received a time I wouldn't be calling this am for a time. The rep on the phone was very rude. So I agreed to the 130 pm-4:30 pm and I return home at 1 pm to wait for the rep to come and assess my couch.

Value City Furniture is cheap! We purchased our furniture just over a year ago. A piece of the wood frame busted through the back of the couch. I made a claim (as we had purchased the Pure Promise warranty which is through Uniters) and we were denied because apparently you need to claim within the 15 days. Shame on us for not reading the "fine print". So a different piece of the couch broke on the bottom middle part. My husband called Uniters the same day it happened and they denied the claim. So frustrating! I don't think it matters what the problem is. Uniters will find a way not to cover it and Value City was no help! CHEAP furniture. STAY AWAY FROM THIS PLACE!

I'm very disappointed in my bed, my daughter's bed and my couch. All have broken wood over $3,000 worth of furniture that is now trash!!!! I would NEVER EVER recommend anyone to buy furniture at VCF!!??

The sectional I bought ended up with wood from inside poking through the back of it only after 14 months after purchase. The table and chair set has unstable chairs that have started falling apart. The furniture is cheap.

Bought a $2200 sectional a couple of years ago when we lived in Ohio and have since moved to Arkansas. Because of the amount of the purchase we opted for the Uniters Pure 7 yr warranty. Two sections of the furniture started peeling so I called to report the problem. I've been told they can only offer a portion of the value based on when it was purchased, and as an in store credit. Oh and by the way, I would have to bring the furniture pieces back to the store. Since I do not live in a state where there is not store they were kind enough to offer a cash settlement of HALF of what the store credit would be, which comes to about 20% of what I originally paid...

I purchased the Pure Promise Warranty for my couch thinking it was worth it if I got a stain. It cost an extra $79.99 in addition to the cost of the couch. I contacted them to file a claim because of a stain and they sent someone out with a little green machine to clean the stain which I noticed did not come out until after it dried. I tried to call them the next day and a recording said to allow them 14 days to process the claim and contact me via phone or email. They did not contact me and because I work 12-16 hour days which do not revolve around the hours they are open for calls it took me about a month and a half to call back, I'm sure everyone can relate to time getting away from you.

I went to Value City looking for bedroom furniture. The salesman named Marvin assisted me. I had planned to buy the furniture that day using cash. Marvin told me about a promotion they had going on that I could purchase furniture that day and would a year to pay for the furniture in full before being charged any interest. He also mentioned that I didn't have to make any monthly payment and if I chose to skip a month or months I could do so without penalty. Well I found out that Marvin tells lies to get a sale and to get potential customers to sign up for one of their credit cards. I don't appreciate the games salespeople have.

I purchased a 2 piece sectional in August of 2016 from Value City Furniture in Westland MI. I financed it. I also purchase the extended warranty. I called the warranty department over 2 months ago about a seat cushion cover and a pillow that needs to be replaced. They put in the claim and is now telling me that the store have to replace it.

My couch I bought that we rarely sit in collapsed when a visitor came. We bought it a year ago. The dresser shelf caved in and a dining chair broke. We are not heavy people and we rarely sit in the dining room. All the furniture we bought a year ago. Called the store and they said we should opt got a warranty.

My wife and I decided to use my VA loan to purchase our first home this past April. We didn't want to bring our apartment furniture so we decided to go to Value City to purchase some nice living room furniture. We went to the value city store in Pineville North Carolina and found a beautiful faux leather sectional we loved and decided to purchase it for 2,400 dollars roughly. After delivering the furniture everything was fine until around July when we noticed one day, that the upholstery was bubbling and separating from the sofa in the wedge piece. We called Value City and they sent a technician out to look at the sofa the next weekend.

Purchased 2 leather reclining sofa and extended warranty. Sofa started peeling and cracking. Filed a claim and was denied. The reason for denial was it is not leather it is bonded leather. I was told that it is leather but warranty company still denied! The warranty from United clearly states cracking or peeling!

Worse store to buy in. Make sure when you go in to not to buy especially from Mark **. He will promise you warranty, charge you for it (and then charge is under something else) and then when you have complain, even not a year from when you buy, he will tell you that you don't have a warranty and he never told you you do and basically call you a liar. Stay away from this store. I am stuck now with damaged mattress that I paid over $2000. Don't buy from them.

Value City Furniture (Acceptance Now) is the worst company I've ever dealt with. They have a "90 day same as cash program" which is an absolute joke. I purchased a sectional and chair for 1900 dollars. When my payment was due I offered 600 to pay towards my balance within the 90 day deal. They said that I could only pay the amount of 178.00 or a double payment. I was livid and still am. The salesman never explained the payment policy that way. He told me a bunch lies. Now they're saying I'll be paying 5000 dollars for furniture that's only worth 1900. That's bad business and I'll never refer friends, family nor enemies to this company. It's a total ripoff.

This company is terrible! I purchased $7800.00 worth of furniture, a couch, loveseat, recliner, a mattress and box springs and an $800.00 bed frame that adjusts. The mattress was bad, it took me 1 month of not being able to walk when I woke up, and 4 phone calls to find out that I was able to trade it in for a new mattress. The living room furniture is leather and in under a year the brown wore off and it was orange on one cushion, there were orange spots everywhere because the color faded on the couch recliners and back cushions and the stuffing in the recliner was so flattened that you sank into it!

I purchased a three piece leather living room suite from Value City Furniture a few years back. At that time I paid $400-500 dollars for "The Pure Promise" warranty. The furniture started pulling away at the seams. I called the company and submitted a claim. After several attempts find a time that I could be there during my work day they sent a technician to make the repairs/evaluate the problem. When he arrived he took several pictures, went to his car and got his sewing kit and came back in and repaired the recliner. He stated he didn't have enough of the thread to do the couch and loveseat and would order it and come back.

I bought furniture for my whole house and was very satisfied until the legs on my dining room chairs broke. I called and scheduled to have them repaired twice each time the person did not have what was needed to repair them. My chairs are still broke and I lost 2 days of leave from work because they don't do Saturdays. I called a month ago and this time I was told I had to go through another company for warranty issues. I called the warranty company and I was told the warranty did not cover the wood on my wood chairs. My ottoman leg broke also, I was told the warranty did not cover the plastic leg. I went to Lowe's and purchased a wooden leg for about $9, even though it doesn't match and I paid $34.99 for the warranty. Why sell warranties from a company that does not honor.

NEVER BUY ANYTHING FROM VCF AND IF YOU DO DON'T EVERY OPT FOR PURE PROMISE EXTENDED WARRANTY. We purchased a 3-seater sofa and a love seat from VCF a couple of years ago and since it was light colored fabric the sales associate, in the most convincing tone asked us to buy the Pure Promise extended warranty (the store tried to sell the warranty on everything that we bought). What they did not tell us was that this warranty came with its own sets of riders.

Absolutely horrible experience. Do not recommend purchasing from this place. For the life of me I cannot understand how sales people still resort to flat out lying, deception and old fashioned bait and switch. To make a long story short, they refused to honor the price marked on the merchandise, claiming the "stock guy" marked it wrong. Then one of the managers sold me on some items he said were worth a certain amount. When I went to pick it up they tried to give me items worth $800 less than what I was told l was getting. After calling them out on it, they had the nerve to make it seem like I was wrong because I was still getting a good deal. I just wanted what I was told I was getting. I dealt with a total of three different managers (or so they claimed they were managers) and honestly got the impression none of them really cared that I was lied to, and that they tried to trick me.

I have 1 couch and it cost $699.57. I paid $458.00 and now they tell me that since I'm out of my window, so now they are taking half my payment, talking about now it's considered rental. But they told me that it was an appr of 455... not 45% a month. So now they are saying I owe $417 more dollars in which I should only owe $241.57. This was from the Value City on 33377 Van Dyke Ave., Sterling Heights, MI 48312. If you are smart you will not use their services. It's a ripoff.

We bought sectional a year ago and noticed little damage on fabric. Called Value City Furniture and they send technician who took pictures. Couple days after they give me phone number of warranty company telling me that since I purchased extra protection they will be able to help me. They send their technician who took pictures and told me that he is going to order fabric and come back to fix it. Instead of having someone to fix it I received letter saying that fabric failure is not covered under warranty. It is manufacture failure and no one is responsible for it. I will never buy anything from VCF.

I purchased a living room set that was too large for the room. When I went to address exchange it, at that time and only that time, was I informed of $280 restocking fee. The manager told me I should have asked about it and to read my receipt. The manager also told me they can't go over all policy and return information. Not the answer I was was expecting. Money wasted for me.

This is to let everyone know not to shop at Value City Furniture. I bought a sectional and recliner in November of 2016 and still can't get them to replace or refund my money. Called the bank and filed a dispute and that has got me nowhere. This furniture was 6 weeks old. It's a joke!!!

I buy all my house furniture from them before 2.5 years and before one year, one of the bed broken, I go to Gurnee store 4 times and they told me that they will contact me to solve the problem and they not. After 8 months they give me a solution, guess what they give me. 90 dollars to fix my broken bed and that's it!!! I told you they are liars and thieves.

I brought a table and chairs and got home, no screws. Called back and let them know thinking I can go get them the next day, but no it took them a whole week, then get the screws home. Not the screws for the chairs at all. Not the size or nothing so they just gave me anything and it took them a week to give me the wrong stuff, so called again. Was told they going to call me when they have them ready for me to pick up, still not screws and no call. Just won't buy nothing from them again.

I ordered a bedroom set at the end of April or beginning of May 2017. Their computer wouldn't print out the documents, therefore I was informed someone will call me (have yet to receive that call). I received a letter stating my account was approved through Fortiva. I started making payments. My pickup date was 5/25/17. My husband went to pick up the merchandise, and he was told they never ordered it because I didn't sign the application. I went to the store, they told me the same thing, then they called Fortiva. Fortiva informed them that payments were made and why was the application sent if the customer never signed it. There was no explanation, no apology, NOTHING. She gave me my refund and told me Corporate would send the rest. Now that leaves my daughter without a graduation present. I'm really Surprised at VCF and let down.

Purchased what was described as leather sofa, loveseat, chair and ottoman. I was highly recommended that I purchase the warranty and I did. I also used the protector on the chairs. When the chairs began to peel, I contacted the warranty company to find out my chairs were not leather. I then went back to the Value City store in Newport News, VA to be told there was nothing they could do. My next complaint was a refund of my funds for the warranty that was not applicable to my purchase and I conceded. My once beautiful chairs are truly embarrassing.

I purchased a sectional sofa from Value City Furniture located in Alexandria Virginia. After having the furniture for several weeks I noticed whelps, rashes, swelling, itching, and sneezing after sitting on the sofa. In reviewing the sofa Construction materials I noticed it contained 90% of polyurethane foam. Polyurethane foam can cause cancer and from breathing in the fumes within the material.

First time customers! They promise us the furniture we were purchasing would hook together (5 pieces, 3 for sofa and 2 for love seat) After waiting almost 3 months to receive the furniture paces and multiple trips to the store after receiving a call saying our order was in (which it was still on back order and not there), phone calls, and then doesn't fit together! Leave work to meet their guy who can't fix it at my home. Wait for Mike the manager to call me (never received a call). I call and he tells me he will call me the next day. (No call) A week+ later still no call (today 5/4/17). I call. Mike gives me multiple excuses about how their delivery truck is down. (Not my problem and don't know what that had to do with my furniture not hooking together) Mike says he will call me in two hours with a solution. (Never called. I waited an additional 30 min) I call corporate who directs me right back to him.

We ordered our furniture in March 14th for our move in May... Needless to say our bed came on time, however it was installed incorrectly. One piece of our sofa came and the Ottoman came. However one section was missing. No one EVER informed us that the other piece was on back order even though we were guaranteed that the furniture would be here. What a waste! The customer service is horrible. Rudest most smart mouth people ever always answer the phone. I absolutely HATE that I chose this company to purchase furniture from. Hate it!!! I'm thinking of sending everything back and just canceling the order... What a waste!!! Oh and mind you we're paying for furniture we don't even have yet!!!

Purchased a leather sectional for $3200 then paid 495 for the extended warranty. The framing over the past few months had failed in the back parts of the recliner. Their remedy is to fix or replace. Their idea of fixing is to take a pry bar and bend the weak frame into place, however the framing that was failing was wood and is busted. They closed the repair out as fixed!!

They always looked out for me & treated me like they cared. I even needed a lounge chair box & without questioning my reasons they gave me a box. I love my furniture that I brought. I will grade them with 10 stars & 100% care for their customers. Thank you for an awesome experience. I will continue giving them my support & business???

I went to the Value City store in Hbg Pa to buy a sofa. I purchased the sofa that day and was never told the sofa was out of stock and was lied to about the delivery the next week. Since they said they could deliver my sofa so fast I paid the $90 delivery fee instead of getting a friend to pick it up in their truck. I also paid a $40 fee to pay it in installments after I was told there were no hidden costs to do so. That was a month ago, I have been told twice that my sofa was being delivered and yet no one shows up?? I've missed work and lost income, much needed income, waiting for this sofa. The mgr. at the store is always too busy to get on the phone when I call and the delivery mtg. just keeps lying to me about when the sofa is coming and why yet again, it isn't delivered again. Never buy anything from this store, it's a waste of money because you never get your furniture and now I'm out over $500 for a sofa that cost $350.

I purchased a sectional from Value City Furniture Store in 2012 in the half price section and was assured that it was genuine leather. After about a year it started peeling, the recliner was malfunctioned within the first month. I reported this to them but was reminded that the purchase was as is, 3700 dollars later one part of the sectional is completely peeled, and I am very embarrassed when I have company, and I am now unemployed. They did assure me that this sectional was genuine leather. Something should be done about these people for defrauding people out of their hard-earned money. I will always tell my friends not to buy anything from Value City Furniture.

I went in the store and purchased a sofa/loveseat combo that advertised for $629.99. I paid for the furniture, warranty ($129.99), and delivery ($149.99) in full. When I got in to my vehicle, I took a moment to review my receipt. I noticed that I was overcharged for the furniture $699.99. I went back in and notified them, and they were friendly enough and processed my refund that came to me in three days. Fast forward nine days to delivery day of my furniture: the delivery guys showed up with only my sofa!! They called the office and the office told them to let me know that they would deliver the other piece on the following day!

I am so disgusted with the purchase of a warranty agreement that means nothing when you have need to use it. My sectional has a sunken hole in the recliner and leather is turning orange to which they are telling me those things are not covered in the warranty. The personnel is so rude and had the nerve to explain to me what the word exclusions meant. I'm looking for a new sectional but I will never go to VC again nor let any child or relative waste good money.

Please don't buy the Seaside Twin Bed - White - SKU#1557238 - $329.99. The bed rails are made of "pressed wood" or "particle board". After 3 years of mild, appropriate use, one of the rails snapped. VCF was no help at all. Even my negative review was deleted from their website.

I bought this couch two years ago. Now it is falling apart. I called Pure Promise to fix it, but they will not. I essentially wasted 130.00 on nothing! I will never buy another piece of furniture from Value City Furniture (all junk) and Pure Promise will never see a dime (a sham).

Unnecessarily rude! I never even got hateful with them! All I asked was for the things that were covered by my warranty be fixed and because it happened 15 days ago it can't be! I was never told I was supposed to call that day it happened! Sorry I have 3 kids and a life and haven't had time to get around to it until now! They got rude with me before I even had a chance!! I told her "thank you" when I got off the phone and she said "yup" and hung up on me!!!

Had issues with products, when we spoke to Shaun who was suppose to be a manager he was rude and no help at all. In his words (Not Our Problem)!!! My husband and I have purchased 2 living room suites from Value City and I recommended to my daughter, will never recommend or buy another thing from Value City!!!

After waiting forever for our delivery chair arrived and within 5 days entire back cushion collapsed! After many phone calls requesting a refund of money and refund of additional funds for bogus warranty we were finally able to convince them to pick up the chair and we were issued an unwanted store credit which did not even include the value of the warranty purchased on this chair and ottoman. We do NOT want to purchase any other item at Value City and they refuse to give us a refund for our full amount which was paid in full at time of the purchase. This store is a rip off. The quality of their furniture is horrible and their sales ethics even worse.

My husband and I went to the Value City in Greenwood Indiana on February 26th 2017. We purchased for bar stools, a bed set and mattress. Well we went to another place and found a better bed so I called Value City right away and ask them to refund the mattress. The mattress itself was $499.99 so I got my refund a few days later on February 28th 2017 $406.58. Not even the price of the mattress so I called to inquire about my refund and they said it was because my purchase no longer qualify for free delivery and that they were charging me $119.99 to deliver my items. I think this is very poor business. Very unsatisfied and things need to be reviewed because to me this is a rip-off. I don't even get the full purchase of the item I ordered so why should I have to pay their price that they have on their sticker? I should be able to choose the price I want to pay if they can choose the refund they want to pay.

I purchased the 5 year NO WORRY Comprehensive Service Agreement on a sectional sofa at Ashley Furniture in Fairless Hills, PA. I was told at the time it would cover all issues with the furniture. I purchased the sofa in May 2015 and the zero power recliner is falling apart. The frame is now in the cushion and it is caving in on one side. I was told this was not covered under the warranty for which I paid $159.95, and it was considered wear and tear. I was contacted by a customer service manager and they are agreeing to send someone out to investigate my complaint. I'm not holding my breath!!

I went to buy some furniture (lamps, nightstands, bed frames, dresser, chest) from Value City, Glen Burnie, MD on Feb 12, 2017. The order was supposed to be delivered on Friday, 2/17. On the delivery day, only lamps show up, and that too a defective one. I had talked with both the store and delivery center but couldn't figure out what was wrong. They said they were working on the delivery and asked me to wait the whole day. That evening, they changed plan and switched delivery date to next Tuesday.

I am not rating my furniture, because after 1.5 months of waiting, I still have not received my order. It was confirmed to be delivered tomorrow and I'm now told that it will be another 1.5 months. So I will essentially spend 3 months paying for furniture that I don't have. When I spoke with customer service, they offered free shipping, which is nice, but no explanation of the delay or even an apology. This is a garbage company that I will never buy from again.

I just want to let someone know that the employees at Value City furniture on Secor road in Toledo, OH are terrible at customer service! These employees called me a total of 7 times on top of sending emails to remind me to make a payment several days BEFORE my bill was due. When I came in on my payment date to make a payment, the employees were extremely rude to me and gave me a lot of trouble trying to make a payment. They do not need to call me repeatedly without even giving me a chance to make or miss a payment, and not only will I not be coming back for more furniture, I also fully intend to let the store come and take their furniture back, I'll be going elsewhere for my furniture needs!

The warranty is designed to deny your claim from the onset. Our sales rep misrepresented it in every way and convinced us to purchase. From the moment you call them with a claim, they start the process of disclaiming and finding ways to void it. The warranty is specifically designed for this purpose. In our case, the pet stain was removed, but the odor still existed. Guess what? The warranty only covers the stain - what? It's a pet accident and they know it. Don't let the salesman tell you - "pet accidents are covered". Wrong. Second, our couch began to sink in the middle. The warranty is designed so that if the "sinking" didn't occur from a single event (read the warranty), then you didn't report it timely, so they are not responsible? So I have to drop a piano on it all at once and be sure to call within 15 days to get you to cover a very poorly made product that you promised to cover? It's a scam. Deny, Deny, Deny. That's the policy.

My boyfriend and I drove two hours to purchase a bedroom and living room set. We were in the store for 35 minutes, found what we wanted to purchase but within that time frame not one salesperson acknowledged us to see if we needed help or anything. One sales person walked by us twice without saying a word. Needless to say, we didn't purchase anything from them since the sales persons working weren't concerned. We will never go there again. First impression is everything.

Value City and acceptance now are ripoffs. I had purchased in cash a sofa. Within 60 days the thread started to unloosen. In addition, I had financed a bed, mattress for myself and bed and mattress for my child. Upon delivery I was not totally satisfied of the quality of the furniture. It DID not look exactly as in the showroom, however, it looked nice in my home. As days went along, I saw my daughter's bed was ripped; couch thread is coming a loose and my king mattress thread is unraveling around the perimeter of the mattress. Called value city a couple of weeks ago to complain, they sent a technician out and he agreed the furniture is not in great shape and he had received several complaints from other customers regarding the quality of my furniture and it needs to be replaced/Repaired. The tech informed me value city will call me in a few days with instructions.