Value City Furniture Reviews

I have ordered on 7/20 and got to know that my furniture will arrive on 7/25 which was arrived however a few parts were missing and had some cosmetic issues. Since then technicians and delivery guys came 4 times to my home but cosmetic issues are still there. Also slates supports are still missing from the storage bed so we can use it until it fixed. When I called VCF customer care they asked me to call again after one or two days as they were not able to see details in their system. When I called again and explained my issues, my call forwarded to someone else then I have explained again then again forwarded to someone else and she putted me on hold for 15 min and finally talked to me and gave me one more date for fixing issues and getting my full order delivered. So it would be almost a month and my issues will still be there as it is and yes I have paid for shipping.

With 3 small children we were concerned about safety and stain resistance when buying furniture. So we spent hours with the sales team and of course purchased the warranty... Getting right to the point. Coffee table was unsafe and legal action pending. Sofa was stained... Bottom line. If they do not want to honor their warranty they give you your money back for the warranty! It's a total scam. I spoke to Sylvester in Dayton NJ. He has no boss. He has no authority. He reads from a script... Has no idea who his boss is. At least Value City should invest in legal services or a decent customer service department?

I bought a sofa from Value City about four years ago. It was a vinyl couch and it is falling apart. Not only is the vinyl cracking and peeling off, but frame is sagging. I live alone so things last very long in my home, this is the exception. I went to the store and complained, they did nothing about it. Save your money and go to a store that sells better quality furniture.

I bought my bedroom suite from Value City a year ago. A month after getting the set a ring was left from a body oil set. I filed a claim through the $300 warranty company Pure Promise and waited & waited for a response. Went to the page and seen my claim was closed & denied the claim because it was attached to another damage that was not find in 15 days of the incident... No Email sent, No Phone call made. They just expect for you to check their site daily for a response.

Value City Furniture in Amherst NY: I purchased a captain's bed with 3 drawers and a trundle. The bed itself is wonderful, but Value City's customer service is horrible. One of the drawers was busted, and in a way I could not repair. By way of online chat, I was told I'd have to completely dismantle the bed, bring it back to the store (I hired someone to pick it up for me--more money to return it), get a replacement bed, and have to put the whole thing back together again. I've contacted them again, and just got ignored.

I purchased the round Charleston Dining table at Value City Furniture in Aurora IL on June 21, 2018, and set up delivery. It was delivered on June 26th and the base was damaged. Customer service said they would deliver another table and 10 days later they did. That table had 15 holes in the table top. Customer service ask me to try one more time and they promised to have the table inspected before it went on the delivery truck. Today June 5th they delivered another table with the same holes. I think it was the exact one they delivered before. This time the delivery driver actually tried to assure me that those holes were part of the design from the manufacturer, So I ask him why didn't they have this table in the showroom because the one I bought in the showroom did not have holes in the top of the table!!! UNBELIEVABLE. I will not shop at Value City again.

I came in looking for a living room suite and was helped by Carla. She really knew her stuff. I felt very comfortable and was very pleased with the help I received. I highly recommend shopping at Value City and I highly recommend asking for Carla.

Bought a sectional along with a 7 year protection warranty. Went to make a claim about the leather pulling away from the top of pillows and back of couch and sides but the warranty center said it wasn't covered. Well I was tossed back and forth and the warranty company said it only covers areas where the body doesn't touch. There's pulling on the back and sides but now the warranty company says it doesn't cover cracked or pulling leather or vinyl. WHAT. A. RIP. OFF!!! The warranty booklet given pretty much says it covers everything. I’m going to look into a small claims suit. This is such a rip off!!!

I purchased a new sectional and everything was great at first. Then the showroom I purchased from closed and now the closest showroom to me is 2 hours away. Anyways, I called because my cushions were sagging really bad after about 3 months. I inquired about it with customer service, and they couldn't even pull up my account for 20 minutes!!! Not exaggerating. Then they told me they would replace my cushion cores. One time courtesy... that was in January 2018. It's now the end of June and I haven't heard anything from them. I contacted multiple times and they kept telling me they would contact the vendor to get an ETA... no response after that... ever. I work for a furniture company, and I could NEVER imagine not responding to a customer or keeping them updated as to what's going on with their orders. DO NOT BUY ANYTHING FROM HERE!!!

This is the absolutely worst furniture store I have ever shopped at as well as the crap warranty they sell to you at the time you purchase your furniture with them. The warranty company does everything they can to not honor the warranty and when you call Value City Furniture they tell you that the warranty company is a third party vendor even though they are the ones who sold you the warranty. Value City Furniture is certainly making money off this warranty as well or they would not be selling a product for another company. I have filed complaints with the BBB, Attorney Generals Office as well as the Office of Consumer Affairs. I think anyone who has been ripped off regarding this warranty should do the same thing so maybe people can stopped being ripped off.

In 2013, me and my wife looked at a leather sofa sectional at Value City Furniture for $ 1800 dollars. The sales person said it's real leather and I even brought the leather cleaner and conditioner care kit. Well after 2 years when the warranty is up, the leather on the couch started pilling and now after 4 years of pilling the couch looks a mess. I don't even want to invite nobody over because the couch has bare spots all over it, where the leather or so called leather has came off the cloth on the couch. Me and my wife usually buy our couch from Harlem Furniture and it last a long time, but we gave Value City a try because it was a lot cheaper price and we are regretting it now. Please everybody listen to this message, do not buy nothing from Value City Furniture. They sell cheaply made furniture and it do not last long, so in the long run, you will be wasting your money. Stay away from this Value City cheap store.

Store doesn't honor manufacturer warranty. Purchased extended 5 year warranty they will not honor that. 1 year into furniture seat are wearing and fading. Customer Service and Sale Managers will not return calls as stated. $7000.00 in furniture purchased. Would not recommend this company to anyone.

I financed it through Acceptance Now so I paid double. It was considered a rental, and if a payment was missed Value City would repossessed the furniture and humiliate you. The delivery took pictures. I thought it was shabby business.

I purchased a reclining sectional in December 2014 along with the Pure Promise warranty. The pull handle that operates the recliner on the loveseat has broken FOUR times since then. It has been fixed three previous times and I informed Furniture Solutions (warranty company) that I need a permanent solution because the wire that holds the pull is thin and ineffective. Each time they just put a new handle on the same old wire. The last break was a few weeks ago. The warranty company sent a technician out and he did not have the correct part because he was sent the wrong picture of the part. They ask for pictures of the problem. He said he would order the part and they would call to schedule another appointment. They did not call and when I reached out to them, they said it would be eight to 12 weeks for the part. They stated that it would be shipped directly to me and then I need to call to schedule a technician. Not acceptable!

We were looking for a living room set and found one we liked in the East Brunswick store. We negotiated a price with Nate, the store manager, and I thought all we had to do was pay and go. Nate said he'd be right back, and then 20 minutes later, came back and said he couldn't sell us the set for the price we already agreed on. This was a very poor shopping experience. We left and found the same living room set at Raymour and Flanningan, and got the price we wanted. Don't shop there!

Value City Furniture - Toms River, NJ: I honestly can't say enough bad things about the "quality" of this furniture. We've had a couch from them for about 5 years. The cushions lost anything resembling a cushion within the first year, they just became flat and uncomfortable. You basically sit on a sunken in and uncomfortable frame. All of the pillows around the couch have ripped apart at the seams and the stuffing if you could call it that is coming out. It will be your biggest regret in life to get furniture from this horrible place. You're better off buying Walmart furniture, because at least you're getting it at Walmart prices instead of the insane amount of money we spent on this. It's an embarrassment to have in our home and I can't wait to throw it out on the curb, where I assure you it will remain because no one wants anything that is this low quality, even if it's free.

This was my first and last time I will be shopping at VCF. I had purchased a bed and was told that it could be held until we moved into the new house. However when I went in to make my final payment on April 13th I was told the bed had been discontinued (with no notification of this about to happen). The staff suggested I could find something else for the same price but there was nothing else I wanted. At that point they were very helpful and found me one in another store out of state that could ship it. The staff member at that store told me it would ship out the next week at the latest.

Have had to call Value City several times within months. 3 bad mattress. All 3 times with the same problem with sinking in the middle. This last time they left me a voice mail telling me they will be delivering me a new mattress in exchange for the very same mattress, I think not. In the past I was told to go into store and choose another of equal value, but VC you will not give me anything you want, that's not it. Also purchased sofa/loveseat recliners which are horrible. After getting them home, no support to them at all, when you recline you feel like you sinking in the hole, very cheap. They were brought to me defective but did not know, knew something was wrong, VC sent someone out to check the mattress/sofas out and he took pictures and wrote reports on both because he witnessed the defects.

I’ve had the worst experience with Value City. I mean I only been dealing with them since March of 2018. I was told everything was going to come April 7 and it didn’t. The employees are rude and don’t even make things clear. I mean I didn’t get a option to choose from a box or split spring for my bed and the lady who sold me the items was so thirsty for a sell so she completed my order without asking.

Not up to par with Macy's, Bob's or similar stores... They have the worst customer service. They are quick to say I'm sorry about every issue but refuse to take ownership of any problem. I purchased a kitchen table in November. One of the legs had a major crack in it. After several attempts to get a tech out to review the issue (2 months later in January) one arrived. He informed me and my wife that he needed to order a replacement leg. He also mentioned that it may take up to sixty days to arrive. OK, in mid-March I called to get a status of the leg replacement and was informed that someone on the Value City side dropped the 'ball' and the replacement leg was not ordered.

I bought a bed in VCF. They bring it 2 weeks later and it was broken. They let the pieces in here. They scheduled to bring it for a second time and came broken again. They also let the broken pieces here again, so I went to the store to change for another bed. They charge me for the delivery again, and for the 5 years customer care again (so I end up with a cheaper bed for the same money I already paid). They scheduled the delivery for today but they never came and customer services says the delivery came and it was nobody in home (I was here, I didn't went to work to wait for them), so today I have my room full of pieces of a broken bed. I have charge for 2 deliveries. They didn't came. They says it's my fault, I lose one day of job, and the customer services says they can do nothing, even I have to call again tomorrow to reschedule because they can't do anything today.

I don't review somebody over the internet but I don't know what makes me writing a review here. Maybe I am just really upset. Back in 2015 I purchased $2800 in total furniture from Value City which includes $700 sectional sofa (reverse) too. After a year of minor use first broke from bottom, somehow balanced it and in next year it's started peeling off and now I feel like throwing it in a trash. Seriously not gonna buy from value city again. They are expensive for inexpensive/cheap stuff. :/

About 5 years ago, I needed to replace my bed. I went to Value City on Lafayette Road. I sat on the model and found it to be quite firm. Just what I was looking for. I paid for it and waited for delivery. When they delivered it by the time I noticed it was not the one I ordered it was too late to do much. The bed mattress was very flimsy. This seems to be an ongoing thing with place like Value City. I see there are thousands of complaints on this exact problem. Disgusting to be so fooled, especially when your doctors tells you to get a firm mattress.

$1100 couch that is worth nothing. I've had it for a year (with the Pure Promise 5 yr warranty). Cushions are completely sunken down--can't even sit on it because they sink down too far and kills your back, cushions are PEELING. Nothing. They say none of that is covered. Has anyone tried BBB?

Back in October 2013 I purchased mattress from Value City Falls Church, Virginia. A few months later, it started to sink. I contacted the store and they told me a service technician would visit to take measurements. That was done and a few weeks later I got the news that the sunken mattress was not 2 inches deep so they could not do anything. Well, long story short, there were 3 more times I could the store they did the same thing, and ultimately I was told that they would change it if I had it professionally cleaned so they could sell it at Clearance. Oh my I was upset beyond measures. My wife couldn’t believe so she said that it will be thrown away because we can’t continue encouraging them to rip off more people. It’s important to note that I contacted Simmons and they informed me I had to follow the store's policies and procedures. So, I guess I’d add Simmons to the story as an irresponsible and fishy organization.

My children want to get furniture at Value City Furniture being they just bought their house. I purchased the living set furniture and the warranty for them. After having the couch not even a year they had to have someone come out to look at the couch. It was falling apart. They repaired. Now it's falling apart again. A year later they will replace it but the warranty will no longer be any good and they have to pay $70 for delivery or they can pick it up but they have to take the old one back I said and we should charge them $70. This is the biggest rip-off I have ever seen plus their Furniture is no good anymore. It's the cheapest Furniture you could ever get. Stay away. On top of that their customer service people are the rudest unprofessional people you can speak to.

I was scammed into getting the pure promise five year warranty that supposedly covered everything. Since I have a preschooler and a toddler it sounded like a good idea. They immediately denied coverage on my sectional couch. When we were moving we discovered the structural damage (this is supposed to be covered) and called on the warranty before even moving the couch. They said it would take a couple weeks for them to send a tech, we still had to move though so we took the couch in a Uhaul to our new home. Tech finally shows up and determines its transit damage despite us calling before we moved and them being unable to send a tech sooner (and they were told that we were moving).

Try to make a claim with Pure Promise Warranty that I purchased through Value City Furniture. It's supposed to be a five year warranty. I only had the chair for 3 years. The material failed and came apart. When I tried to make a claim they told me that the material bubbled and cracked and that was not covered under the warranty although if I would have taken a knife and accidentally cut the back cushion then they would have covered the damage. So in other words if you vandalize and destroy your own furniture the warranty will cover it but just damage that occurs due to poor quality material they will not cover. So my advice to anyone that purchases this warranty make sure that your pet chews up the furniture or just take a knife to it and cut it up yourself.

I furnished my house with your furniture. Had no trouble, but since October it was a nightmare with a sofa bed that I ordered, the first three (3) sofa beds were ripped and had a bad chemical odor. Now the Fourth sofa bed is shredding and they won’t take it back, so they are giving me an even exchange, but I didn’t want that. I want my money back, the customer service people were very nasty, so I put a dispute in with my credit card company to get my money back, they didn’t really care. They were still very nasty. I will not buy anything else in Value City Furniture in Manahawkin, NJ and I need more furniture. I wish something will be done after this review, so people will not go in any Value City Furniture, they have to lose their attitudes and be courteous to their customers.

Been long time customers... bought a king size bed and Mattress... dining room chairs (6)... and TV stand /fireplace. The bed chairs came within 2 weeks. TV stand hasn't come yet month and a half now. We were called 3 times to set up delivery only to find out it's not in yet. Very frustrated. We're told salesman is on vacation. That shouldn't matter. Isn't someone covering him?? Not happy. $3200 hundred dollars which we paid in full.

My nightmare began on February 9th. I ordered a new bed, my old one having broke after 20 years, and I was sleeping on the floor. It was supposed to be delivered on February 14th between 12 and 2. I work so I have to have my mother at the house to do things like this so it was already an inconvenience. They were an hour and a half late. When it came to assembly, the footboard was broken and they couldn't put the bed together. Okay, stuff happens. They reordered the footboard and gave me a new delivery date and time. They showed up a day early unannounced with rails. I didn't need rails. I needed a footboard. They came the next day. With rails. Again.

Bought a leather sectional with warranty. Less than a year and they are broke and seat cushions deteriorated. Made a claim with the warranty and got pushed around for almost 6 months. Finally received repairs and they delivered back the wrong furniture. 2 months later I finally received a replacement piece that was also broken. Repaired myself and that's how I found out that the materials used to make the furniture is the absolute cheapest materials used. Particle board and staples. Junk!!!

Buying the dining room set from Dearborn was easy. The saleslady was great. I had a issues. The set was on back order so I did not get it until February 2017, and it arrived with defective chairs in the paint, scratches, terrible furniture, just look good. I was sent 4 new ones, and yes I took out that warranty. Now the chairs are peeling and this is just from sitting in the house, we do not sit rarely in the chairs, we use the basement set. Call store. They say it a manufacture's defect, called insurance, say it's the store, we have paid this money over 2k for the set, no one calls you back. Guy that came out with pictures very nasty to you. I'm waiting now as to what new lies I will hear or not hear, but do not buy their furniture. No one has called me back and the chairs are no good. The furniture no good. The warranty no good.

The store located in Charlotte NC has the absolute worst customer service I've experienced in a long time. I just reported this to their corporate office and regional manager due to the experience. When you call they immediately place you on hold sometimes not even saying "hello" first and when they do answer they provide zero assistance. This includes their managers who also don't bother to return calls or follow up with you. I received defective furniture upon delivery and not once has the store called to inquire with me regarding the issue or apologize about the inconvenience. Their delivery team is just as bad as they don't show when they tell you they will. The furniture was delivered with dark smudges on it after they set it up and the bedroom set is white. I'm praying after reading all of the reviews that we aren't going to be dealing with it breaking in the near future due to poor quality. I regret going to Value City Furniture now.

I purchased furniture less than 4 years ago (couch with recliner and a separate dual recliner) and both pieces have broken/cracked recliner parts from normal use of this furniture. The first one happened 2 years after purchase and then again the other just recently. I called to ask what they will do because 2000 dollars and it breaks in 3 years 10 months is not good. They told me nothing as the 1 year warranty is up. This company sells junk and poor quality furniture. The bedroom set we ordered with this was delivered so damaged I just returned it. The people that you ask for help are idiots. I spoke to a Chris **. You could tell he is just robot who is told what to do. I advise to stay away and shop elsewhere. This company is horrible and not customer friendly.

For over the last year with VCF, my experience with the company has been HORRIBLE...to say the least. Last year my husband and I both purchased a black leather sofa, in which it came in a set...two weeks later we decided to go back and purchased the matching love seat. We stop to speak to the salesperson, and was quickly advised that love seat had been discontinued. So I asked why we were not informed about the discontinuation of that love seat. The salesperson could not give us an legitimate answer for it but only an excuse to state this to us... "We didn't know it and the manufacturer didn't inform us until yesterday." I DON'T BELIEVE IT!!!

I was basically talked into this warranty for the furniture as we have a dog. They said it covers anything from pet stains to rips and tears. Well my wife had cancer and I spent two weeks in the hospital with her on her last few days. The girl that was supposed to let the dog out didn't do it. Needless to say he urinated on the sides of couch. Called and asked to get it cleaned, had a service rep show up take pictures. Then never contact me again. I called. They said it looks like more than one time accident and they aren't responsible for negligence. I stated why it happened. They said not their problem. Ended up buying a rug and upholstery cleaner and doing it myself. Wasted 500 dollars on the warranty that is useless if they don't want to do it. Furniture is ok manufacture wise as it isn't made at VCF. But stay away from that warranty, unless you like giving money away.

Went to Value City in 2016, bought love seat and sofa with recliners, was conned into buying their extended warranty for 5 yrs and was told that if any problems there would be no questions asked. Well the leg rests after 1 yr has gone flat and I was told that it was cushion not cotton filled. Nothing but junk and lies. In beginning I had issues with delivery with love seat. They gave me a broken love seat (wood cracked), I called them. They said they would change it out, that one had tears in fabric, they then said, "We will bring you another one", turned around and gave me the same flipping wood broken in same spot love seat. I spent well over 1k for the furniture with tables that are junk and no one honors the warranty, now I am stuck doing repairs on my own. DO NOT BUY FROM THEM. If I knew this would happen I would have kept my 13 yr sectional.

I placed order online on 12/27/17 and was told and writing it will be delivered on 1/13/18 but 2 days before delivery I got a call tell me that items are not available anymore, manufacturer is not making them anymore. When I look up online it is still available for sale. So that angry I went to a store on 86th street Indianapolis and thank God for **. She listened my problems and help me with new repurchases. You can only thank ** that I am still your customer.

I have had so many problems with Value City furniture over past few years, but I'm going to just talk about my most recent... My son's bed keeps breaking and even had to be completely replaced a time before. I called to inform them that it is broken AGAIN. They send a tech out. He takes pictures and says someone would contact me. After a month of no contact, I called them. I was told someone would call me back. After another week, I call back and finally talk to the assistant manager who tells me the bed isn't going to be replaced because it was deemed customer abuse. When I asked how, she said it looks like bed was being jumped on. I told her my son is 19 years old and does not jump on the bed.

I was due to have a sales rep come and inspect my couch that I purchased in November for a defect. When I scheduled the appointment, I was told the service agent would reach out to me two days before my scheduled date. I never heard from anyone, so the morning of my appointment, I called and they told me that Someone called me the day before my appointment at 618 pm and I had confirmed the time of 1:30 pm- 4:30 pm. I said to the customer service rep that if I received a time I wouldn't be calling this am for a time. The rep on the phone was very rude. So I agreed to the 130 pm-4:30 pm and I return home at 1 pm to wait for the rep to come and assess my couch.

Value City Furniture is cheap! We purchased our furniture just over a year ago. A piece of the wood frame busted through the back of the couch. I made a claim (as we had purchased the Pure Promise warranty which is through Uniters) and we were denied because apparently you need to claim within the 15 days. Shame on us for not reading the "fine print". So a different piece of the couch broke on the bottom middle part. My husband called Uniters the same day it happened and they denied the claim. So frustrating! I don't think it matters what the problem is. Uniters will find a way not to cover it and Value City was no help! CHEAP furniture. STAY AWAY FROM THIS PLACE!

I'm very disappointed in my bed, my daughter's bed and my couch. All have broken wood over $3,000 worth of furniture that is now trash!!!! I would NEVER EVER recommend anyone to buy furniture at VCF!!??

The sectional I bought ended up with wood from inside poking through the back of it only after 14 months after purchase. The table and chair set has unstable chairs that have started falling apart. The furniture is cheap.

Bought a $2200 sectional a couple of years ago when we lived in Ohio and have since moved to Arkansas. Because of the amount of the purchase we opted for the Uniters Pure 7 yr warranty. Two sections of the furniture started peeling so I called to report the problem. I've been told they can only offer a portion of the value based on when it was purchased, and as an in store credit. Oh and by the way, I would have to bring the furniture pieces back to the store. Since I do not live in a state where there is not store they were kind enough to offer a cash settlement of HALF of what the store credit would be, which comes to about 20% of what I originally paid...

I purchased the Pure Promise Warranty for my couch thinking it was worth it if I got a stain. It cost an extra $79.99 in addition to the cost of the couch. I contacted them to file a claim because of a stain and they sent someone out with a little green machine to clean the stain which I noticed did not come out until after it dried. I tried to call them the next day and a recording said to allow them 14 days to process the claim and contact me via phone or email. They did not contact me and because I work 12-16 hour days which do not revolve around the hours they are open for calls it took me about a month and a half to call back, I'm sure everyone can relate to time getting away from you.

I went to Value City looking for bedroom furniture. The salesman named Marvin assisted me. I had planned to buy the furniture that day using cash. Marvin told me about a promotion they had going on that I could purchase furniture that day and would a year to pay for the furniture in full before being charged any interest. He also mentioned that I didn't have to make any monthly payment and if I chose to skip a month or months I could do so without penalty. Well I found out that Marvin tells lies to get a sale and to get potential customers to sign up for one of their credit cards. I don't appreciate the games salespeople have.

I purchased a 2 piece sectional in August of 2016 from Value City Furniture in Westland MI. I financed it. I also purchase the extended warranty. I called the warranty department over 2 months ago about a seat cushion cover and a pillow that needs to be replaced. They put in the claim and is now telling me that the store have to replace it.

My couch I bought that we rarely sit in collapsed when a visitor came. We bought it a year ago. The dresser shelf caved in and a dining chair broke. We are not heavy people and we rarely sit in the dining room. All the furniture we bought a year ago. Called the store and they said we should opt got a warranty.

My wife and I decided to use my VA loan to purchase our first home this past April. We didn't want to bring our apartment furniture so we decided to go to Value City to purchase some nice living room furniture. We went to the value city store in Pineville North Carolina and found a beautiful faux leather sectional we loved and decided to purchase it for 2,400 dollars roughly. After delivering the furniture everything was fine until around July when we noticed one day, that the upholstery was bubbling and separating from the sofa in the wedge piece. We called Value City and they sent a technician out to look at the sofa the next weekend.

Purchased 2 leather reclining sofa and extended warranty. Sofa started peeling and cracking. Filed a claim and was denied. The reason for denial was it is not leather it is bonded leather. I was told that it is leather but warranty company still denied! The warranty from United clearly states cracking or peeling!

Worse store to buy in. Make sure when you go in to not to buy especially from Mark **. He will promise you warranty, charge you for it (and then charge is under something else) and then when you have complain, even not a year from when you buy, he will tell you that you don't have a warranty and he never told you you do and basically call you a liar. Stay away from this store. I am stuck now with damaged mattress that I paid over $2000. Don't buy from them.

Value City Furniture (Acceptance Now) is the worst company I've ever dealt with. They have a "90 day same as cash program" which is an absolute joke. I purchased a sectional and chair for 1900 dollars. When my payment was due I offered 600 to pay towards my balance within the 90 day deal. They said that I could only pay the amount of 178.00 or a double payment. I was livid and still am. The salesman never explained the payment policy that way. He told me a bunch lies. Now they're saying I'll be paying 5000 dollars for furniture that's only worth 1900. That's bad business and I'll never refer friends, family nor enemies to this company. It's a total ripoff.

This company is terrible! I purchased $7800.00 worth of furniture, a couch, loveseat, recliner, a mattress and box springs and an $800.00 bed frame that adjusts. The mattress was bad, it took me 1 month of not being able to walk when I woke up, and 4 phone calls to find out that I was able to trade it in for a new mattress. The living room furniture is leather and in under a year the brown wore off and it was orange on one cushion, there were orange spots everywhere because the color faded on the couch recliners and back cushions and the stuffing in the recliner was so flattened that you sank into it!

I purchased a three piece leather living room suite from Value City Furniture a few years back. At that time I paid $400-500 dollars for "The Pure Promise" warranty. The furniture started pulling away at the seams. I called the company and submitted a claim. After several attempts find a time that I could be there during my work day they sent a technician to make the repairs/evaluate the problem. When he arrived he took several pictures, went to his car and got his sewing kit and came back in and repaired the recliner. He stated he didn't have enough of the thread to do the couch and loveseat and would order it and come back.

I bought furniture for my whole house and was very satisfied until the legs on my dining room chairs broke. I called and scheduled to have them repaired twice each time the person did not have what was needed to repair them. My chairs are still broke and I lost 2 days of leave from work because they don't do Saturdays. I called a month ago and this time I was told I had to go through another company for warranty issues. I called the warranty company and I was told the warranty did not cover the wood on my wood chairs. My ottoman leg broke also, I was told the warranty did not cover the plastic leg. I went to Lowe's and purchased a wooden leg for about $9, even though it doesn't match and I paid $34.99 for the warranty. Why sell warranties from a company that does not honor.

NEVER BUY ANYTHING FROM VCF AND IF YOU DO DON'T EVERY OPT FOR PURE PROMISE EXTENDED WARRANTY. We purchased a 3-seater sofa and a love seat from VCF a couple of years ago and since it was light colored fabric the sales associate, in the most convincing tone asked us to buy the Pure Promise extended warranty (the store tried to sell the warranty on everything that we bought). What they did not tell us was that this warranty came with its own sets of riders.

Absolutely horrible experience. Do not recommend purchasing from this place. For the life of me I cannot understand how sales people still resort to flat out lying, deception and old fashioned bait and switch. To make a long story short, they refused to honor the price marked on the merchandise, claiming the "stock guy" marked it wrong. Then one of the managers sold me on some items he said were worth a certain amount. When I went to pick it up they tried to give me items worth $800 less than what I was told l was getting. After calling them out on it, they had the nerve to make it seem like I was wrong because I was still getting a good deal. I just wanted what I was told I was getting. I dealt with a total of three different managers (or so they claimed they were managers) and honestly got the impression none of them really cared that I was lied to, and that they tried to trick me.

I have 1 couch and it cost $699.57. I paid $458.00 and now they tell me that since I'm out of my window, so now they are taking half my payment, talking about now it's considered rental. But they told me that it was an appr of 455... not 45% a month. So now they are saying I owe $417 more dollars in which I should only owe $241.57. This was from the Value City on 33377 Van Dyke Ave., Sterling Heights, MI 48312. If you are smart you will not use their services. It's a ripoff.

We bought sectional a year ago and noticed little damage on fabric. Called Value City Furniture and they send technician who took pictures. Couple days after they give me phone number of warranty company telling me that since I purchased extra protection they will be able to help me. They send their technician who took pictures and told me that he is going to order fabric and come back to fix it. Instead of having someone to fix it I received letter saying that fabric failure is not covered under warranty. It is manufacture failure and no one is responsible for it. I will never buy anything from VCF.

I purchased a living room set that was too large for the room. When I went to address exchange it, at that time and only that time, was I informed of $280 restocking fee. The manager told me I should have asked about it and to read my receipt. The manager also told me they can't go over all policy and return information. Not the answer I was was expecting. Money wasted for me.

This is to let everyone know not to shop at Value City Furniture. I bought a sectional and recliner in November of 2016 and still can't get them to replace or refund my money. Called the bank and filed a dispute and that has got me nowhere. This furniture was 6 weeks old. It's a joke!!!

I buy all my house furniture from them before 2.5 years and before one year, one of the bed broken, I go to Gurnee store 4 times and they told me that they will contact me to solve the problem and they not. After 8 months they give me a solution, guess what they give me. 90 dollars to fix my broken bed and that's it!!! I told you they are liars and thieves.

I brought a table and chairs and got home, no screws. Called back and let them know thinking I can go get them the next day, but no it took them a whole week, then get the screws home. Not the screws for the chairs at all. Not the size or nothing so they just gave me anything and it took them a week to give me the wrong stuff, so called again. Was told they going to call me when they have them ready for me to pick up, still not screws and no call. Just won't buy nothing from them again.

I ordered a bedroom set at the end of April or beginning of May 2017. Their computer wouldn't print out the documents, therefore I was informed someone will call me (have yet to receive that call). I received a letter stating my account was approved through Fortiva. I started making payments. My pickup date was 5/25/17. My husband went to pick up the merchandise, and he was told they never ordered it because I didn't sign the application. I went to the store, they told me the same thing, then they called Fortiva. Fortiva informed them that payments were made and why was the application sent if the customer never signed it. There was no explanation, no apology, NOTHING. She gave me my refund and told me Corporate would send the rest. Now that leaves my daughter without a graduation present. I'm really Surprised at VCF and let down.

Purchased what was described as leather sofa, loveseat, chair and ottoman. I was highly recommended that I purchase the warranty and I did. I also used the protector on the chairs. When the chairs began to peel, I contacted the warranty company to find out my chairs were not leather. I then went back to the Value City store in Newport News, VA to be told there was nothing they could do. My next complaint was a refund of my funds for the warranty that was not applicable to my purchase and I conceded. My once beautiful chairs are truly embarrassing.

I purchased a sectional sofa from Value City Furniture located in Alexandria Virginia. After having the furniture for several weeks I noticed whelps, rashes, swelling, itching, and sneezing after sitting on the sofa. In reviewing the sofa Construction materials I noticed it contained 90% of polyurethane foam. Polyurethane foam can cause cancer and from breathing in the fumes within the material.

First time customers! They promise us the furniture we were purchasing would hook together (5 pieces, 3 for sofa and 2 for love seat) After waiting almost 3 months to receive the furniture paces and multiple trips to the store after receiving a call saying our order was in (which it was still on back order and not there), phone calls, and then doesn't fit together! Leave work to meet their guy who can't fix it at my home. Wait for Mike the manager to call me (never received a call). I call and he tells me he will call me the next day. (No call) A week+ later still no call (today 5/4/17). I call. Mike gives me multiple excuses about how their delivery truck is down. (Not my problem and don't know what that had to do with my furniture not hooking together) Mike says he will call me in two hours with a solution. (Never called. I waited an additional 30 min) I call corporate who directs me right back to him.

We ordered our furniture in March 14th for our move in May... Needless to say our bed came on time, however it was installed incorrectly. One piece of our sofa came and the Ottoman came. However one section was missing. No one EVER informed us that the other piece was on back order even though we were guaranteed that the furniture would be here. What a waste! The customer service is horrible. Rudest most smart mouth people ever always answer the phone. I absolutely HATE that I chose this company to purchase furniture from. Hate it!!! I'm thinking of sending everything back and just canceling the order... What a waste!!! Oh and mind you we're paying for furniture we don't even have yet!!!

Purchased a leather sectional for $3200 then paid 495 for the extended warranty. The framing over the past few months had failed in the back parts of the recliner. Their remedy is to fix or replace. Their idea of fixing is to take a pry bar and bend the weak frame into place, however the framing that was failing was wood and is busted. They closed the repair out as fixed!!

They always looked out for me & treated me like they cared. I even needed a lounge chair box & without questioning my reasons they gave me a box. I love my furniture that I brought. I will grade them with 10 stars & 100% care for their customers. Thank you for an awesome experience. I will continue giving them my support & business???

I went to the Value City store in Hbg Pa to buy a sofa. I purchased the sofa that day and was never told the sofa was out of stock and was lied to about the delivery the next week. Since they said they could deliver my sofa so fast I paid the $90 delivery fee instead of getting a friend to pick it up in their truck. I also paid a $40 fee to pay it in installments after I was told there were no hidden costs to do so. That was a month ago, I have been told twice that my sofa was being delivered and yet no one shows up?? I've missed work and lost income, much needed income, waiting for this sofa. The mgr. at the store is always too busy to get on the phone when I call and the delivery mtg. just keeps lying to me about when the sofa is coming and why yet again, it isn't delivered again. Never buy anything from this store, it's a waste of money because you never get your furniture and now I'm out over $500 for a sofa that cost $350.

I purchased a sectional from Value City Furniture Store in 2012 in the half price section and was assured that it was genuine leather. After about a year it started peeling, the recliner was malfunctioned within the first month. I reported this to them but was reminded that the purchase was as is, 3700 dollars later one part of the sectional is completely peeled, and I am very embarrassed when I have company, and I am now unemployed. They did assure me that this sectional was genuine leather. Something should be done about these people for defrauding people out of their hard-earned money. I will always tell my friends not to buy anything from Value City Furniture.

I went in the store and purchased a sofa/loveseat combo that advertised for $629.99. I paid for the furniture, warranty ($129.99), and delivery ($149.99) in full. When I got in to my vehicle, I took a moment to review my receipt. I noticed that I was overcharged for the furniture $699.99. I went back in and notified them, and they were friendly enough and processed my refund that came to me in three days. Fast forward nine days to delivery day of my furniture: the delivery guys showed up with only my sofa!! They called the office and the office told them to let me know that they would deliver the other piece on the following day!

I am so disgusted with the purchase of a warranty agreement that means nothing when you have need to use it. My sectional has a sunken hole in the recliner and leather is turning orange to which they are telling me those things are not covered in the warranty. The personnel is so rude and had the nerve to explain to me what the word exclusions meant. I'm looking for a new sectional but I will never go to VC again nor let any child or relative waste good money.

Please don't buy the Seaside Twin Bed - White - SKU#1557238 - $329.99. The bed rails are made of "pressed wood" or "particle board". After 3 years of mild, appropriate use, one of the rails snapped. VCF was no help at all. Even my negative review was deleted from their website.

I bought this couch two years ago. Now it is falling apart. I called Pure Promise to fix it, but they will not. I essentially wasted 130.00 on nothing! I will never buy another piece of furniture from Value City Furniture (all junk) and Pure Promise will never see a dime (a sham).

Unnecessarily rude! I never even got hateful with them! All I asked was for the things that were covered by my warranty be fixed and because it happened 15 days ago it can't be! I was never told I was supposed to call that day it happened! Sorry I have 3 kids and a life and haven't had time to get around to it until now! They got rude with me before I even had a chance!! I told her "thank you" when I got off the phone and she said "yup" and hung up on me!!!

Had issues with products, when we spoke to Shaun who was suppose to be a manager he was rude and no help at all. In his words (Not Our Problem)!!! My husband and I have purchased 2 living room suites from Value City and I recommended to my daughter, will never recommend or buy another thing from Value City!!!

After waiting forever for our delivery chair arrived and within 5 days entire back cushion collapsed! After many phone calls requesting a refund of money and refund of additional funds for bogus warranty we were finally able to convince them to pick up the chair and we were issued an unwanted store credit which did not even include the value of the warranty purchased on this chair and ottoman. We do NOT want to purchase any other item at Value City and they refuse to give us a refund for our full amount which was paid in full at time of the purchase. This store is a rip off. The quality of their furniture is horrible and their sales ethics even worse.

My husband and I went to the Value City in Greenwood Indiana on February 26th 2017. We purchased for bar stools, a bed set and mattress. Well we went to another place and found a better bed so I called Value City right away and ask them to refund the mattress. The mattress itself was $499.99 so I got my refund a few days later on February 28th 2017 $406.58. Not even the price of the mattress so I called to inquire about my refund and they said it was because my purchase no longer qualify for free delivery and that they were charging me $119.99 to deliver my items. I think this is very poor business. Very unsatisfied and things need to be reviewed because to me this is a rip-off. I don't even get the full purchase of the item I ordered so why should I have to pay their price that they have on their sticker? I should be able to choose the price I want to pay if they can choose the refund they want to pay.

I purchased the 5 year NO WORRY Comprehensive Service Agreement on a sectional sofa at Ashley Furniture in Fairless Hills, PA. I was told at the time it would cover all issues with the furniture. I purchased the sofa in May 2015 and the zero power recliner is falling apart. The frame is now in the cushion and it is caving in on one side. I was told this was not covered under the warranty for which I paid $159.95, and it was considered wear and tear. I was contacted by a customer service manager and they are agreeing to send someone out to investigate my complaint. I'm not holding my breath!!

I went to buy some furniture (lamps, nightstands, bed frames, dresser, chest) from Value City, Glen Burnie, MD on Feb 12, 2017. The order was supposed to be delivered on Friday, 2/17. On the delivery day, only lamps show up, and that too a defective one. I had talked with both the store and delivery center but couldn't figure out what was wrong. They said they were working on the delivery and asked me to wait the whole day. That evening, they changed plan and switched delivery date to next Tuesday.

I am not rating my furniture, because after 1.5 months of waiting, I still have not received my order. It was confirmed to be delivered tomorrow and I'm now told that it will be another 1.5 months. So I will essentially spend 3 months paying for furniture that I don't have. When I spoke with customer service, they offered free shipping, which is nice, but no explanation of the delay or even an apology. This is a garbage company that I will never buy from again.

I just want to let someone know that the employees at Value City furniture on Secor road in Toledo, OH are terrible at customer service! These employees called me a total of 7 times on top of sending emails to remind me to make a payment several days BEFORE my bill was due. When I came in on my payment date to make a payment, the employees were extremely rude to me and gave me a lot of trouble trying to make a payment. They do not need to call me repeatedly without even giving me a chance to make or miss a payment, and not only will I not be coming back for more furniture, I also fully intend to let the store come and take their furniture back, I'll be going elsewhere for my furniture needs!

The warranty is designed to deny your claim from the onset. Our sales rep misrepresented it in every way and convinced us to purchase. From the moment you call them with a claim, they start the process of disclaiming and finding ways to void it. The warranty is specifically designed for this purpose. In our case, the pet stain was removed, but the odor still existed. Guess what? The warranty only covers the stain - what? It's a pet accident and they know it. Don't let the salesman tell you - "pet accidents are covered". Wrong. Second, our couch began to sink in the middle. The warranty is designed so that if the "sinking" didn't occur from a single event (read the warranty), then you didn't report it timely, so they are not responsible? So I have to drop a piano on it all at once and be sure to call within 15 days to get you to cover a very poorly made product that you promised to cover? It's a scam. Deny, Deny, Deny. That's the policy.

My boyfriend and I drove two hours to purchase a bedroom and living room set. We were in the store for 35 minutes, found what we wanted to purchase but within that time frame not one salesperson acknowledged us to see if we needed help or anything. One sales person walked by us twice without saying a word. Needless to say, we didn't purchase anything from them since the sales persons working weren't concerned. We will never go there again. First impression is everything.

Value City and acceptance now are ripoffs. I had purchased in cash a sofa. Within 60 days the thread started to unloosen. In addition, I had financed a bed, mattress for myself and bed and mattress for my child. Upon delivery I was not totally satisfied of the quality of the furniture. It DID not look exactly as in the showroom, however, it looked nice in my home. As days went along, I saw my daughter's bed was ripped; couch thread is coming a loose and my king mattress thread is unraveling around the perimeter of the mattress. Called value city a couple of weeks ago to complain, they sent a technician out and he agreed the furniture is not in great shape and he had received several complaints from other customers regarding the quality of my furniture and it needs to be replaced/Repaired. The tech informed me value city will call me in a few days with instructions.

I purchased a leather recliner from Value City. I am overweight. I asked if it would hold up to my weight, said no problem. So I bought the most expensive extra large recliner you could buy, paid extra for extended warranty. Started to fall apart in 3 months. Would not refund $ or give me a new one. Told me 3 months to repair it as they had to get parts from China. Took 4 months for part to come in, and another month in shop to fix it. Screwed up the delivery date. Get it back, and within 2 weeks starts to fall apart again. Will never ever buy from there again.

We purchased a bedroom set from the Mishawaka location this fall. We paid to have it delivered and set up for us. They were great to work with on making payments and also to set up a delivery date and time. When they got here to deliver I expected it to take an hour at least. They had it set up and all the plastic and cardboard all cleaned up in just 40 min. I was very impressed with the service and delivery. The next day we noticed some scratches on the desk top. I called them and explained we didn't buy the warranty but wanted them to know. They sent a service tech out and he arranged to exchange for a new one. Due to conflicting schedules, they said if I want to pick it up, they would refund me $40 which they did. Very pleased and will be back this summer for our other daughter's bedroom set.

I ordered my furniture and was told that it would be delivered in 3 weeks which would be Christmas Eve. Come Christmas Eve was told that my furniture wouldn't be delivered because of mechanical problems with the truck. I had company coming for the Holiday and was told that the furniture wouldn't be delivered ‘til Thursday after Christmas. So I had to rent chairs and my guests are sitting on chairs instead of couches. And all they offer me was a $50.00 gift card. Nothing in Value City is $50.00. I don't think I will be purchasing anything else from there.

My sofa sleeper broke and wouldn't go back into the couch. A representative came out for the insurance company. I waited for a follow up; after a couple of weeks, I was told someone was still reviewing my claim and would call me. A week later, still no call, I contacted them again. This time I was told, "Sorry we didn't contact you, your merchandise protection agreement is voided because your couch had some stains". I told them, I have children. I wasn't aware of any stains and what's the purpose of having a warranty if you're not going to honor it? I explained to the rep that I had children. They said, "Sorry". If you're going to buy the furniture, don't purchase the warranty. They don't honor it anyway. They'll look for any excuse to get your money and then not help you when you need them. If the merchandise product was better, I wouldn't have had to make the complaint.

I love the purchase I have made from the clearance department. Very good customer service, sellers were friendly and helpful. When I went in the store I was asked immediately if I needed help. Value City is really good and has the best deals.

Sofa set. Great service. Low prices. They have a scratch and dent. They have a variety of furniture, contemporary and throwback. They carry furniture in many colors, most stores carry dark colors but they have red or yellow sofas, furniture. Customer-friendly. They also carry rug artwork. Their delivery service great. They take time to set up your furniture in the style it in at the store. I have been a true customer for 25 years.

Value City Furniture is no good. Paid over $4,000 for a 3 piece so called real Leather furniture, bedroom set, also 3 set tables for front room. Received it in June already chair had to be service. Chair was broken. They replaced it with a better cushion. Whoever heard of that. Here you pay all this money for a so called good set and it turns out to be crap. We've never sat on the loveseat or couch and they have to be repaired. I'm at my wits' end with this company. We've never even sat on the furniture. We also have the extended warranty. Next time I will read the reviews I telling you don't fall for the nice jingle with the nice commercial. Don't buy from them please.

Bought a couch from these guys, had a small gripe in the store when the optional ottoman for it was in the clearance section for $90 but on the floor for $200. Mentioned to the salesman that I'd like to buy the clearance item since there was nothing obviously wrong with it rather than the floor one, but that we would be back later in the day to think it over. Came back an hour later and suddenly the clearance ottoman had already "been sold" and I had the buy the $200 instead. Not a deal breaker, but very annoying; halfway convinced it wasn't actually sold they just wanted me to buy it full price.

On November 28, 2016 we went into the Value City Furniture at 37001 Warren Rd, Westland, MI 48185 to purchase New Livingroom furniture. The Holiday promotion was No Tax & Free Delivery, so we purchase and Paid in Full for our selection of Livingroom furniture and set up delivery for Thursday December 1. The cashier originally was going to set it up for Wednesday November 30th, but we would not be available until Thursday. Well Tuesday night I receive a email for delivery scheduling confirmation and it says Thursday December 8th is our delivery date. I call them so that the date can be corrected, because I have already had my old furniture removed to make way for new furniture, the salesgirl/cashier tell that was the date I ask for and that I should have read the register receipt and that it could not be changed.

I bought the extended warranty, called them out to look at my furniture as it was cracking and peeling. They told me that the damage was too significant, so they would not cover it. Problem with the material, nothing I did to it, and too bad for them to patch, so not covered. Never ever buy the extended warranty, and don't buy something you want to last up to 3 years. If it doesn't they don't care. Also got the impression if it had happened within a year, they wouldn't cover it. TOO SIGNIFICANT! Why have a warranty?

Worst place to buy furniture. They cheat customer and there is no customer service at all. Don't buy anything from here. Please, please. I will cheat you send you bad furniture and no customer service. Even manager is so rude look like he is the owner of the company. I buy bed set and dining table from here. At the time of buying, they didn't give me any discount. I buy just 3 days before Columbus day, he told me if we have anything special running you will get it. We will refund your money back like if there is free delivery we will refund your delivery fee.

My mother needed a new sofa. She is a senior citizen and she likes to watch tv on a comfortable couch. I said "ok mother." We looked at several stores and decide to buy a couch at Value City Furniture. A few weeks had passed and she noted bugs on the couch pillows. She took her flashlight and seen bed bugs all in the pillows. She called me and I saw them also. We called customer care and they lied and told us that a exterminator would come out. Ashley said customer care agent. My mom waited for days - nothing. Then she was told to come to the store and pickup a plastic cover and to call Ashley back at 3 pm. She did call from October 13 to October 19.

I bought a warranty for my furniture from Value City Furniture, we had a fabric problem a year ago. I called and the warranty company said it wasn't covered, after fighting with them I got nowhere. Value City Furniture finally replaced the couch. We are now having frame trouble with the loveseat and Pure Promise said it's not covered when it is. We bought the full warranty for both pieces. So we are looking at a class action lawsuit against them, this is a total ripoff and scam by Pure Promise.

I purchased a sofa on 10/6/2016 from Value City Furniture. I picked up the sofa and I was aware that I would be responsible for putting the legs on the sofa. Once I set up the sofa there were no holes for the legs. I called the Orland Park location twice and they recommended that I feel around the bottom of the couch again to find the holes to screw in the legs. They also recommended that I cut the fabric at the bottom of the couch to find the holes and if they weren't present that I would have to drill the holes in myself.

Sales was a great experience however the warranty is the biggest load of BS. They give you a run around to get anything fixed and cannot give you a timeline as to when pieces will be in for the repairs. There is no straight answers. If you don't report the damage within 15 days of it occurring then it will not be repaired. If you report it within the time period then the repair company will have a subcontractor contact you within 5-7 days. Then depending on their schedule will be how far out it will be for him to get to come out and estimate what the damage is. Once the damage is assessed he calls it in to the warranty company who he will talk to then as he leaves he passes the phone to you and you get left on hold for 15 mins. Next best part is they then tell you that the store will arrange the delivery and that they, the warranty company cannot tell you when the pieces will be in to fix the broken furniture.

I purchased furniture from Value City, Kalamazoo Michigan. The team of salespeople were extremely nice. However, I was unsatisfied with the Grand Rapids Value City delivery Team; they attempted 5 times to deliver my furniture in damaged condition. The store manager from the Kalamazoo Value City Store, Joe **, took the time out of his day to personally deliver my furniture in excellent condition. I truly appreciate the value he places on customer service along with his assistant Matthew!

Do not purchase from them unless you own or have access to truck. Recently purchased a new couch from Value City Springdale, OH location. Upon delivery, they refused to assist me in getting my old couch out of my house or even taken to a dumpster. Had to refuse the couch delivery and call immediately to get money back. Wasted time, gas, and energy picking out a couch for nothing. Single, full-time working mother of two, which the sales person knew. Feel taken advantage of and cannot believe they do not offer any takeaway service.

I bought furniture from Value City furniture about a year ago and I've been regretting it ever since. The staff at Value City is very unprofessional, rude, and ignorant! I will never shop there again and I recommend others not shop there as well (this is the Value City Furniture in Calumet City). If you're thinking well maybe it's just that location and their staff...WRONG! The furniture is bad also. It breaks, and it tears! I've only had this furniture since last year. I take VERY good care of my things so when I see something that just breaks or tears after such short time I questioned the company. Now let's talk about the warranty company PURE PROMISE that they recommend who promises one thing...not to fix a damn thing!

Once they take your money, everything changes. I bought a leather sofa, love seat, bed, dresser, night stand, dining table and four chairs. Saturday I have received the table with 3 chairs and a damaged one. When they were putting the bed together they found out that the leg supports for bed are too tall, they put two and left two out and said the technician is coming Thursday to fix that and bring the missing chair (they took the damaged one back with them).

I bought my leather sectional furniture with them, the storage console was damage. The technician came and try to fix it but he decided to order new one. 1st even exchanged is damage. 2nd even exchanged the leather so wrinkled. Same with the 3rd and 4th even exchanged. I am very upset the last even exchanged. Looks recycled material. I am done dealing with them. It's wasting my time. No more business with Value City Furniture.

I purchased 2 electric reclining chairs from Value City a little over a month ago ($1900.00). The arm screw was stripped and fell out one week after owning. Called Value City and they set up appointment with technician. The technician only comes through area 2 days a week from 9-1. I wish I had them hours. Set up appointment and my wife put in vacation day. They called up and said the technician took a personal day and I would have to reschedule. This insurance is about as good as toilet paper. Will never buy it again and may not shop at Value City either. Very dissatisfied.

I bought a memory foam gel series mattress and it has this big lump in it. They will not replace it because mattress pad has stain on it. The pad has nothing to do with the mattress. When I bought the mattress I was told "you never have to worry. It has a 10 year warranty." The mattress is so bad can't even sleep on it. They are making excuses so I asked if I washed the pad and got the stain out will they replace the mattress. Their exact words were "we don't know what we can do", so right there is proof they just want to rip me off. You tell me what a mattress pad having stains on it has to do with the mattress itself. It is the mattress that has something wrong with it. They lied about the mattress having warranty. They will make any excuse to not validate the warranty. I will never shop there again. They lie, steal, and cheat people.

I purchased a leather sectional from Value City and it start peeling and cracking. We had a warranty but it didn't cover it and they would only give me 240.00 dollars for it. Very disappointed in the quality of the furniture.

I bought a bedroom set and also a dining room table. I had the bed for 2 months before the bed broke the first time. Value City came out and bought new slats. The next time they lasted about 6 months before breaking. Value City came out and replaced them. So about 3-4 months later they break again. I call Value City and say the bed is a piece of crap and I would take a credit toward purchasing a new one. (My first bed rails and headboard lasted 6 years with NO issues). They stated they would have to send a tech out to diagnose the issue. What's to diagnosed. I sent pictures of the broken bed to your email. They insisted then stated it would be three weeks before someone gets out to me.

Here it is July 14th and I am still waiting for a sofa I purchased in March. So the story begins that I customized a couch and a love seat (love seat makes a sofa bed) and I knew I would wait 40 days, not 4 months. I received a call at the end of March telling me to pick up my furniture so I sent my brother-in-law 30 miles to and from to find out it was only the mattress to the love seat. Then a couple weeks later I receive another call saying my furniture was in and sent my brother-in-law once again to go and find out the love seat is in but they "forgot" to order the couch!!! So at this time I am pretty upset. I call corp and we talked several days and came to an agreement that they will give me a mattress and box spring for my troubles and if I agree to keep my business with them and not ask for a refund. I was very disappointed when I received the mattress because it was exactly 3 inches thick!!! And who is gonna sleep on that?!

We purchased a bonded leather couch in 2010 for $2100. By 2014 it was tearing. We purchased the warranty and it didn't cover the tearing. So we were stuck with this couch until we recently heard VCF would replace the furniture because of the tv investigation. They will not replace your couch, they give 70% of it's value. In our case that was $1500. We went to see what we could find. Instead of having the freedom to walk around and look, we were unrelentlessly stalked by a salesperson. He followed us all over the store popping up every time we looked at a couch to tell us something about it. It got to the point where we were all we could do is laugh because he wouldn't stop following us. If we didn't have the credit, we would have left and gone somewhere else.

I purchased a brown sectional sofa (manual reclining) in November of 2014. Within a three months, the stitching on the seating began to come undone. After five months, the arm of the soft began to pull away from the rest of the couch, and the seating had begun to lose most of its comfort. At the one year point, the arm rests lost the cushioning by flattening out significantly, and the entire sofa was literally falling apart. You can see the larger part of the sofa's 3 seating sections are pulling away from each other. The wedge, the least used portion, has a wobbly leg. My husband, who can fix anything, has had to make several repairs. After spending $1800 on a sofa, we would have expected a much better product. Attached are two pictures that were taken only 1.5 year after purchasing the sofa. I sincerely regret making this purchase. What a sincere disappointment.

I purchased a 3 piece bonded leather living set. Along with this purchase I spent several thousand other dollars on other household furniture. I purchased the Pure Promise protection plan and extended fabric protection plan as well. Since this purchase which was actually 2012 I have had to make 2 claims. The very 1st within 6 months of delivery. I paid 1299.00 for the couch itself with an additional 184.99 for fabric protection. Just last week I noticed that the bonded leather on my couch is coming apart at the seams. I filed a claim and explained that the couch is rarely stay on. I do not have pets or small children. I actually have a sitting area with other furniture that is used.

I purchased 2 full size bonded leather reclining sofas from VCF and within 6 months noticed the first tears on the seats. Our furniture has been very gently used, I do not have small children and our cat is declawed. I did buy the extended Pure Promise warranty, going to call them and see if they can come out and repair. All I can say is do NOT buy bonded leather, I paid $1000 for each sofa and now have multiple tears on the cushion seating. It is a sofa, meant to be used and sit down on. It is not a piece of furniture that is light use, and although we have been very careful, I do not think this material is durable enough for use on a seat cushion. I dont even have the furniture paid off yet and it looks terrible. I have to keep for many years to come, very disappointed in my purchase.

We bought a couch, loveseat, chair stadium style seating and a dining room table with chairs we picked out. It cost over 3k. The table and chairs are good. The stadium style furniture with the couch and chair that has buttons to push to open the recliners are both not good. You can't lean on the couch or arm of the loveseat which is a manual recliner. Why you may ask, because it will lean and break the reinforcements on the back of the furniture apparently. Not built good at all! We are lucky we got the insurance. If you didn't use it you get your money back after so many years I think. Well, that will never happen. The first time they were out it was because they didn't hook up the furniture to an outlet so that you can use the outlet and USB inside the couch and the chair. Note, not the manual loveseat because it didn't have one.

I waited all morning on furniture delivery that my husband Paul ** had ordered for me. The furniture never came and they were saying they came by to deliver and no one was answering. The address was 7138 and they tried to deliver to 7128. I am very unsatisfied with this experience because this was the third time for rescheduled delivery. I had to cancel my order because I cannot continue to take off from work to get furniture delivered that never shows up or shows up at the wrong address that they made a mistake in getting correctly. I needed this furniture delivered because they made no effort to deliver at my convenience when this was the third attempt.

I purchased a bunk bed with trundle on May 1st from store on Maple Rd., Amherst after 10 years of shopping there. We schedule for pick up on May 3rd. My husband got there and questioned the number of boxes he was given as it seemed very small. He was told we were all set and as he thought we were not. After opening all boxes we realize we were missing the head and footboard. He was told after 45 minutes of arguing with three different people that "they don't know what to tell him." The bed was reordered and scheduled for free delivery on May 11th. The men came and put it together with new missing parts. The ladder was missing a step and the top of the bunk did not have an opening.

Purchased KFIN-Darius Sofa and Loveseat. Was SOLD on what a GREAT QUALITY couch this is. After 2 years couch cushions are shot and Value City will not stand by the product even though I purchased 5 year protection plan for $159. I was told by Salesperson that the protection plan will cover me for ANYTHING that would go wrong with the couch... That was a LIE, and I didnt check as I believed what they were telling me (yes, my bad). All I was told from customer service was that its in the warranty that cushions are only covered for 1 year (which in my opinion should be covered by manufacturer anyway... and I should be at least protected for the next 4 by my PROTECTION PLAN... or AT LEAST highlighted to you when purchasing a PROTECTION PLAN!!) To me this place is now no better than a used car dealership (apologies to used car dealers) and I will never walk in to another Value (because product is low cost built) City...

My husband and I purchased this furniture because the sales associate said it would last at least 5 years. That was the first lie. On-the-go back of our invoice it states that they would repair and/or replace if need be. When I called to have someone come out for the second time I was told that they only replace the parts, they don't replace anything... second lie. This furniture is less than a year old and the cushions need to be replaced again. All I want is for them to stand behind their merchandise. That is only the right thing to do. I will never buy anything from that company again... You live and you learn, and I learned a lesson from this experience. Value City does not stand behind the things that they sell. So Sad... So now when we have the money we'll have to buy furniture all over again, because they refuse to replace it or to give us our money back. I'M PISSED!

I had a very bad experience on the Serta warranty program with Value City. These people hide the warranty details at the time of selling the product and customer is entrapped while claiming the warranty. I would not recommend this store to buy any furniture from them. I bought a Serta Signature Mattress from them in 2012 under 10 years of Warranty. This mattress did worked out well and it got depressed in the middle. I launched the service call and they came up with the excuses that the mattress is strained and warranty is void if the mattress is strained. Don't understand this clause and was wondering whose fault it is, when the store didn't informed about this clause at the time of purchase of mattress. Lost around $650 in mattress, just because of hidden warranty clause which was not disclosed while the product was purchased.

I had bedroom sets delivered and set up for me. The men screwed the bolts too far and it cracked the front of the wood. I moved over a period of 4 weeks and when I called to get help I was told, "too bad" basically. Very upset!

I went to Value City Furniture on a Saturday afternoon. I purchased a leather sofa, at the register the salesperson casually asked for my email address. Although I usually don't give out that information, I was under the impression they wanted it to send VCF sales to my email (huge mistake). On Sunday afternoon, my email was full of spam and has been full of spam each and every day since. Please when making a purchase, do not share your email address with Value City Furniture... They will sell it quick to any and everyone possible.

Couple of days were good enough to find out the very, very low quality of the furniture. Now comes the add-on insurance. It's a third party company who has policies in place only to put your furniture to the "not covered" category. Long story, short...very horrible quality.

Do not EVER purchase the "Worry Free Pure Promise" plan when you're asked to add that on to your purchases at Value City Furniture. It is an absolute SCAM! They say that they cover accidental rips/tears/gouges, but what they don't tell you is that there is a list of fine print bullet points regarding things they won't cover. When you're trying to make an important and expensive purchase, such as a sofa, all you have to go by is what the sales rep tells you. You do not have time to read a warranty agreement word for word right there on the spot. When you read that it covers all accidental wear and tear in bold print, you think, "absolutely, I want to protect this investment, so I'll do whatever it takes to do that!" When it comes time to make a claim, however, they will fight you on it and ultimately you'll lose.

I decided to go with VALUE CITY FURNITURE because of a sale rep and how professional she is. I Love the dining room set and the King mattress set was on sale for $599.00. My mattress that was suppose to be with the delivery and it will not come until the following Saturday. Delivery was 2:30-4:30. WELL, the movers didn't get here until 8:53pm. I'm so hurt about it all. They kept giving me different times that they would get here. It all was a MESS, BAD TIME MANAGEMENT!!! I WAS PROMISED $50.00 OFF THIS DELIVERY!!!

I purchased sofa sectional, mattress, coffee table and painting, only not to receive my coffee table because somehow they deleted my coffee table and added a warranty that I was never aware of. When I called the customer service I was told I would get a phone call back which never happened. When I called back their response was hideous and unbelievable. To be specific the so-called manager name was Chris.

I purchased a queen bed from Value City Department Store. The name of the bed "American Signature". The right side of my folded up, and sank to the bottom of my box spring. I purchased my bed middle of June 2013. My concern, I paid over $700 for a bed that I intended to keep for five years. Needless to say, I have to throw out my bed into the trash due to a manufacture issue. I am currently shopping for a mattress set, I was informed by Value City Sales Associate to write a review regarding my experience using "American Signature" product.

I called the store and gave them the SKU numbers to order me some furniture. Upon completion of the order, I paid for the furniture in full using my bank account card. I was called maybe a week later and told that my delivery had been scheduled. I asked them not to deliver it and said that I pick it up from the warehouse. When I arrived at the warehouse I was told that there was a balance left on the furniture. I went to customer service and asked how could that be. The customer service representative told me that it happens quite often. People will purchase furniture and think that they paid it off but a small balance is left over. She said that maybe I didn't have all the money in my account when I charged my card. I was insulted and still had a lot of questions. For one thing, I assured her that my bank account does not have a liquidity problem. I paid my balance in full prior to the day of pick up or the furniture would not have been ordered.

I bought this sectional with the warranty. It says it covers pet stains and cigarette burns. Well I had a party on Saturday and on Monday I called and was told it was covered the three cigarette burns. To send the picture and claim number to pcs@palladio.biz. I did so only for them to say there is excessive wear and tear on my furniture. I couldn't believe they said that being that there is nothing wrong with this furniture other than the 3 burns and they say it's not covered. I paid the extra for this only to tell me it's not covered so I will never buy from Value City again. This is very disappointing to pay for a warranty and it don't cover anything. You just pay for nothing.

Three years ago, we bought what seemed to be a soft brown leather recliner. We purchased a 7-year warranty as well. Within a year of purchase, the threading under the arms of the chair (on the outside) came apart & now the open seams were over 4" long. I called to see if they could repair it and was told that it wasn't covered because it was normal "wear and tear". Needless-to-say, I was disappointed since the area isn't one you come in contact with to cause damage. Bear in mind we are a childless household and we're pushing 60. Then the recliner cable and mechanics broke the following year. Also not covered. Yep, normal wear and tear so my husband repaired it as best he could.

I had nothing but problems with this recliner since 2012. I had the service repair a few things. I called again and get the runaround. They say they can not get the parts for this recliner, the extended warranty says if they can't repair they will replace, I am told they don't do that. What is the warranty for? Everything they sell is garbage and they do NOT stand behind anything but lies.

I had the absolute worst experience dealing with Value City in Manahawkin NJ. I purchased a piece of furniture, which I was pushed into buying and that they did not have in the store, but was compared to a chair that WAS in the store (turned out to be NOTHING like it)... so all I had to go by was a picture online. When I received it a couple days later, it turned out to be the most uncomfortable piece of furniture I have ever sat on and was extremely unsatisfied. The seat was very hard and the head pillow pushed my neck forward not to mention it was a very small chair!

After much difficulty in the transaction of purchasing one item being a sofa, I am still having issues in getting a full resolution with this company! The company placed unauthorized charges on my Capitol One credit card (I paid via telephone therefore no receipt received), when calling both the store and the Corporate office I was given the runaround and no one called me back.

We had purchased a bedroom & dining set w/ chairs 3 weeks ago and the first shipment only brought the bedroom set w/ missing slats and chairs because the table got "damaged" during handling and a tear in the chair so I wanted it replaced. The next week they brought the table but forgot the replacing chair and the slats AGAIN. Today they called in advance to say they were on their way with the chair... and I asked them about the slats... STILL MISSING!!! I apologize but I've made myself very clear with the past 3 phone calls in the past 3 weeks about what was missing and getting very frustrated with how many times they have to come to my house with disappointing news.

I have to say the sales team was excellent in helping me out. No complaints there, but the couch I purchased was supposed to be better quality. After all it was more expensive than another piece I was looking at. I get it home and almost a week later notice a slant on one corner (the corner with the chaise). Well now, 2 months later there's already a rip at the seam on the cushion for the connected chaise. I was offered an expensive warranty for this couch, but the catch was, it was only good for one time. So essentially I'd end up paying $250 for a one time small repair. Didn't seem that great of a deal to me. So needless to say, I wish I would have paid attention to the other reviews and went somewhere else.

I have purchased sectional couch, my kid's bed and kid's desk just about 2 weeks new. Kid's bed feels like it will fall out, wiggles, headboard is cracked. Desk has some white stuff and chaise couch has a ripped at the end. Couch looks like it has been used. They said they will have a new replacement for me and will have the other one re-touch up. But to be honest, we got all our furnitures from Value City ever since but this time everything are messed up, all these damages. I am not happy for what I paid/purchased from them.

I went to Value City in Arlington Heights on 12/13/15 to purchase an ottoman that I saw online. When we walked in there were 3 sales people sitting on a couch talking. My husband and I found what we wanted and stood there looking at the sales people who looked back at us several times but kept on with their conversation.

Value City delivery service has a communication problem. They will call you and give you a 3-hour window for delivery and each time I tell them I leave for work at 1-45 pm and all 3 times they keep trying to bring it to me between 2 and 5 pm. What part of "Im not going to be home" dont you understand??? If I pay you 120 for delivery I should get it when I want it. In the am and not the pm. Next time I will pick up myself. They should ask you if you need am or pm delivery.

I bought furniture from Value City store Richmond VA. After a week or 10 days I was getting body pains and decided to return mattress and mattress box. They were not helpful. Also, I tried to ask them to take return and give me 50 to 80% of my money and even for this also they were saying "we cannot do that". Even I was saying "If you could help me this time, I would try to buy something from you anything in the future." So I am decided to avoid going to this store or any Value City Stores. I will never try to buy anything from Value City. If they are gonna call me I would like to return my recliner sofa as well. I simply hate Value City furniture.

November 19, 2016. Our delivery was scheduled between 1-3pm on November 18. At 3pm, I made the first call to Value City to check on the status. I was told that they were running about 30 minutes behind and should be at my house within an hour. At 4:30pm, I called back and this time I was told that they were two stops away but it should not be much longer because they just had to drop off 2 sectionals and nothing to assemble. I called back at 5:45 and now I was being told that I was the next stop and they should arrive in about 45 minutes.

My furniture had problems since day 1. I should just return the $1500 dollar couches I bought but instead I give them the chance believing the warranty will take care of my problems, well that didn't happen. Never again buying in this cheap place.

I purchased a dinette set and two of the chairs were not leveled. I took them back to the store to be fixed and after I was told that I had to leave the chairs for repairs I decided to purchase a more expensive dinette. Well 3 of the chairs are not leveled and the table is not leveled. After this experience, I decided to check the 3pc Nesting Table Set that I had purchased also. Two of them are not leveled either. I am so disappointed. I called the store and asked if someone could come out and adjust everything. The sales lady said they will come out this Tuesday Nov. 3 2015.

Tried to order online... site wouldn't work. Called the store and a salesman said No rudely, "You have to come in the store." Went back online and used the chat feature... the guy took my order. MONEY was taken from my account. I never received a receipt. Finally the day that they were supposed to schedule delivery, I sat on the phone until I received a email w/ receipt. Surprise... it was dated for that day and not the day that I ordered and paid for the furniture.

I was suppose to be able to pay my furniture off and my day of payoff was 11/15/2015 of 583.00. So they claim my 90 days was up yesterday. Really a freakish - nah - rip off. Now they've added an Extra 450 interest charges on my account. Slick **.

Delivery men showed up later than the expected time slot and tried delivering a damaged dresser. They refused to take back the dresser until I called customer service and had them call their phones to tell them to return the dresser. They also did not bring my mattress protector. The men were rude to me after I told them they need to take the dresser back on their truck. I had to call a second time to advise they did not have me sign an invoice upon delivery. Worst experience with a Furniture company and I am waiting for a second delivery of the new dresser and mattress protector.

My elderly parents purchased a leather recliner as well as the 5 year "No Worry" Comprehensive Service Agreement from Value City Furniture in Toms River, NJ. After about a year, the leather started to wear and crack. I contact VCF in early June, 2015 about a repair and have been dealing with them ever since. I call regularly and get the run around every time with a new an incredible story each time. Most recently, I was told that a container with the parts was coming from China and would be here at the end of Sept. It is October and still no repair. I call and I call and have spoken to just about every customer service rep they have after waiting on hold a minimum of 30 minutes each time with no resolution, for over 4 months. Every time I call I get so frustrated, I ask to speak with a manager and every time, I'm told one will call me back. No one ever does.

Purchased this bed with extended warranty. 4 months later, bed collapsed. On August 29, 2015, I called service department explaining situation and sent pictures. They stated this has happened before, they will order parts and contact me. Additionally, will provide the repair with a steel frame to prevent this from happening again as there has been many other repairs to this model from other customers. Four weeks of calling, nothing.

We purchased a 3 piece sectional from Value City Furniture on 5-19-15 for $3107.46 including a 5 year warranty. Value City Furniture delivered the 3 pieces. Shortly after delivery we noticed that the right end of the sofa was crooked compared to the other end of the sofa and those of the loveseat. We asked for a technician to come out and look at it. On 8-18-15 their technician arrived and discovered two broken wooden frame components that he suspected were broken during shipment or delivery. As he left, he stated that Value City Furniture would contact me in a day or two to let me know if they would send someone to our house to repair it or if they needed to pick it up for repair.

I purchased furniture for my living room and after just a year it is falling apart. The quality of this furniture is very low. It looked nice on the showroom floor, but it isn't furniture you can sit on without it breaking down. I am still making payments and I'm stuck with a broken couch. I will not be purchasing furniture from Value City again.

First of all the manager of the Catonsville MD store is a complete liar and idiot. He should be fired! Mark my word, I will never purchase anything or walk into this store for the rest of my life. The delivery drivers literally drop the furniture on the floor loud. I not sure that downstairs neighbors appreciated that. Secondly, when taking off the plastic, they scratched the wooden feet of the sofa and love seat with the box cutters. Why?? Because they were careless. They didn't care!! Also upon inspection of the sofa one cushions was stained with a grease stain. The drivers gave us some cleaner which did not remove the grease stain.

We purchased a new leather sectional from value city for our family room. It's just two people in a four bedroom house and no pets. We also have a really nice set in the man cave. We also have a living room set in our living room. The set from value city started peeling about two months after we got it. We rarely sit on this and almost every day there are pieces of leather on the floor. The set cost over a thousand dollars and is a piece of crap. I will never, ever, ever buy anything else from this company.

Please do not waste your time or money. I normally do not complain. However my husband and I purchased all of our furniture from Value City and have had every purchased piece slowly fall apart. We purchased a coffee table, 2 end tables, 2 couches, a bed, a nightstand, a dresser, 2 spinning bookcases, and a tv stand 18 mo ago as we were furnishing our new condo. We have gorilla glued almost every item not to mention replacing handles that have broken off, boards in the couches breaking right through. It was just awful. The customer service while shopping was just fine, but I wouldn't spend another dime on their terrible quality! Run.

I purchased a sectional for my daughter this year. The material on the cushions were not sewed right. After numerous complaints they replaced the seat covers. Now the upper cushions are tearing, customer service takes forever to get back to you. I am disappointed in their furniture. Our last order was a dining table delivered either no legs. Don't shop there.

I purchased a living room furniture set from Value City in Boardman, Ohio. The salesman sold me a warranty on the furniture. The furniture was cheap and did not hold up. I submitted a claim, and they would not accept it because their poor quality furniture was torn in more than one place. BUYER BEWARE, you are throwing your money away... RUN!!!

On Aug 31, 2015, I purchased over $3,000.00 worth of furniture from the Value City Furniture in Catonsville, Maryland. It was delivered on the wrong date!!! In addition, some of the furniture went to the wrong address. Then calling the store was a nightmare. I was put on endless holds after calling several times. Not one time did the manager get on the phone, and he was one of the original persons to help me with the initialed transaction. I had to drive to the store, and where the manager was standing around doing nothing!!! The furniture was broken upon delivery and the wrong items were sent. I WILL NOT BUY ANYTHING FROM HERE AGAIN!!!!!!!

I purchase a bedroom set from Value City furniture approximately October 2014. I notice that the paint job was not very good. I have a lot of scratches and imperfections in the paint. The furniture is still under the 12 month manufacturer warranty and I was told that they would pick up the furniture and give me a refund. However, I have called the store several times and I never received a return phone call. I have to go inside the store to try to get this resolved and still have no resolution. I have contacted an attorney and will proceed with a lawsuit if Value City does not issue me a refund. I will never buy furniture from them again, their furniture looks good but it is not good quality at all.

In July I purchased a mattress and box spring along with other furniture at Value City. The Beautyrest mattress had a rip on the back, they exchanged it but someone had ripped off the tag pulling the threads. I reported it, they brought out another mattress that was WET. I refused it, so they brought out another one with the same lightweight material that had ripped on the first one so I refused it. Now Value City wants to refund my money and pick up the mattress, leaving me with NOTHING and I am disabled! They offered me $150.00 off the one I had but would void my whole warranty, NOT AN OPTION.

My husband spent over three thousand dollars at Value City furniture. He purchased an sectional which you buy and pick what pieces you want. They started putting it together. I noticed they gave me a right arm recliner instead of a left one so couldn't hook it to the rest of the couch. He also purchased a king storage bed which they couldn't put together. Didn't have the bolts so it's in the middle of my bedroom floor not put together and was told can't come out till Monday. Not to mention it's Saturday so I guess we don't work and have time to wait during the week day to come put bed together. Was also told can't get the left arm recliner till Wednesday.

On 7-7-2015 I bought and paid in full for a 10' outdoor sundowner umbrella which cost $101.75. I asked them to hold it until I could pick it up. On 8-15-2015 when I returned to pick it up I was told by a store rep that the store manager sold my merchandise to someone else. This is unfair, he had no right, and I am upset. They offered to return my money or wait for another one on order with no estimated arrival date. This is unfair practice, he had no right. I have been treated like it was nothing. Am very upset, and appalled. Please help. I need advice. Should I at least be compensated?

My partner and I had just moved in our first apartment and we had zero furniture. So, we ordered this nice bedroom set that consist of a bed with 2 piers, a mattress and a dresser w/ a mirror from Value City. We excitedly waited at the apartment for 10 hours for our bed, mattress and the 2 piers to come (we had to wait 2 weeks for the dresser, mirror and another piece to the piers). We called them at about 1 pm to track our order and make sure they were going to be on time - they had two stops ahead of us. Keep in mind when we called, they knew exactly who we were before we told them. It had to be delivered between 1-4. We were waiting so long, my partner fell asleep.

My husband went to the Waldorf, MD store on July 22, 2015. We purchased two very nice recliner chairs. The chairs were suppose to be large as my husband is 6'4" tall. When the chairs were delivered on August 2, 2015 they were medium chairs (too small for my husband). We called the store and reported the error. They sent out two more chairs on 7/30. They were small chairs. Now again today August 13, 2015 we finally suppose to get the two large chairs. Well they sent out one we think is a large and one small again. My husband refused the small chair. All this was done after calling the home office on August 8 asking for help to get this resolved. Problem still not resolved so we are going to cancel the order and be done with them.

Received my bedroom set on the 11th of July and everything looked perfect except that the delivery guy told me that there was a piece missing so he couldn't set up the bed. He told me someone from the store would contact me that day to get the missing part to me, that never happened. I waited until the Monday then I had to call. I was told someone would return the call to get my bed all ready for me to have a good night's rest but lo and behold after several calls and 13 days later I still can't sleep on the bed. I tried returning it so I could go elsewhere to no avail. I am beyond fed up now. What else can I do?

Purchased living room furniture and an adjustable bed set. All pieces delivered on a Saturday. The delivery men could not get the bed working and just left. We spent hours on the phone with Value City, who said they were replacing the bed today. Another pair of useless delivery men came again today, said they needed to make a phone call, went to their truck and just left! We still have a $1000 useless adjustable bed. This place is absolutely horrible! Save your time and spend the money to shop somewhere else. It should be able to receive a negative rating status.

We bought a sectional sofa and love seat from and 4 chairs and a table from Value City Furniture (Warrensville Heights) and were told at the time of purchase that if we bought the warranty, they would come in and replace each piece of furniture free of charge for any reason whatsoever for the next 5 years. It sounded like a good deal, so we paid, I think it was $500 extra to do that, and it has been a nightmare getting them to follow up on their promise. We have had people come out to "check it out" to see if it was "bad enough". They brought furniture stain and a needle to sew up the sofa that had separated at the base. THAT was NOT what we paid for or what we were told.

My supposedly new furniture arrived damaged. They quickly arranged for a technician to come out however on the day he was supposed to arrive, I called to see what time and was told I was scheduled for another day. I specifically scheduled a Saturday, but without any agreement and consent from me it had been changed to Monday. Now they are telling me I will have to wait until August to have them come on Saturday. I am starting to see from the reviews this seems to be par for the course with them. I will never shop there again and would advise the same for anyone else considering doing so. Another thing, when I asked to speak to the manager, I was told he won't be in until noon. Seriously, the store operates without a manager on duty? I see this as the beginning of getting the run around. Calling the credit card company right now!!!

Today we had a call to confirm service. First of all service call that we did not schedule. Second Nina the person on the phone was very rude. She refuse to give us a supervisor and we left a message for Mr. ** to call back. We had bad experiences from the beginning. Our furniture was a month late on delivery and the store over all service attitude is incredible bad, and if service does not improve I will never buy from them again.

I bought sectional furniture from this location on 7/2/15. They deliver on 7/10/15. When delivery arrive my furniture was open and unwrapped. And deliver guy was dragging my pillow sofas on the ground outside my house, made it dirty. He didn't care that I am looking. I paid that 2,604.24 dollars and asked saleslady Belicia ** to deliver in package not to be opened, to open in my house because I am still painting. I refuse delivery and call store in front delivery guys. When someone answered phone in a very rude voice telling me they can't deliver till next Thursday. Not even apologized for all I went thru. When asked to speak to manager he say, "It's me. I am the manager you talking to. You don't have to come here to store, I will cancel for you everything."

I purchased living room set and coffee tables March 12, 2015. I have had nothing but problems beginning with feathers sticking out and feathers everywhere. You can't sit on the furniture without being poked by feathers. I purchased the extended warranty for $370.00. Total bill was 3,424.93. I called Value City in Waldorf, MD and they sent out a technician who said basically "it is what it is". The furniture is defective! I called the store several times to leave messages with the store manager, Chris. I called the corporate office and spoke with Kiara once but after repeated calls to her and messages left she didn't return my call.

I am highly disappointed with the delivery of our sofa set. Since 1pm today we have been waiting for the sofa set - however the delivery guy and the customer service representative are not sure about the delivery. I called sometime ago and they informed that "We do not know the time." Then I told Carol if the delivery can happen tomorrow morning, unfortunately she again said "Don't know if they can deliver the sofa tomorrow." This is very frustrating and annoying. Carol mentioned that they can deliver the sofa set on Tuesday next week. Carol could not be of any help.

I am very unhappy with the service and products that I have bought from Value City Furniture. I bought a set of couches from Value city in April of 2013. The couch broke after less than a year. The couch also severely scratched my floors. The service man that came out said that these type of couches break all the time. So why would you sell furniture that breaks. So after many phone calls and service calls later, Value City decided to give me credit on the sofa not the love seat. So now I am stuck with a love seat that does not even match. This was a two month fiasco with broken furniture (that I could not sit on) also missed days at work for service guy to fix multiple times. Also for new couches to be delivered and they didn't even take the old couch they put it on the curb.

I ordered furniture on 14 June and the furniture was off the floor which I got a huge discount on. Checked the furniture and made sure that everything was good. I was guaranteed a delivery date on 27 June which was perfect for my move. So, while me and my husband was moving stuff from my old residence to the new which is literally 3 mins away. I got a vm saying that the guys are at my door and will leave in ten minutes. It was 11:23 am, I was like ok. Got to the apartment, because I was already en route and the truck was gone. My husband called to see if we can get it redelivered after the other deliveries and they said yes.

First of All that new program VCF have taken partnership with called Acceptance Now SUCK!! They left a Bad taste in my mouth & I will NEVER DEAL with them again or VCF for that matter!!! They delivered my furniture to the wrong address (just in case you are wondering I have 2 homes) so I had to get a whole other delivery date & when they did I didn't have all my furniture... With 4 different delivery dates & Missed time from Work... a Whole month later & I still didn't have all my furniture!!! And as far as the Payments are concerned when I went to make the first payment they told me I couldn't make over the payment that I would have to make a payment & A half or A Double payment!!! I'm going through So much ** with them it's Ridiculous!!! I advise anyone to stay The Hell Away from VCF & Acceptance NOW Program!!! They Are LIARS & Unmasked Thieves!!!

I paid for my Marilyn Monroe bedroom set in full back in February of 2015. I didn't receive my bed and mirror until May 2015 and I still have yet to receive my dressers that were supposed to be delivered today June 24 2015. I'm highly upset and unsatisfied with the service I'm receiving!!!

My fiance and I bought an electric recliner couch from the clearance section (they did not have a fresh piece). They made a whole she-bang about not being able to deliver to Germantown since it was not in their "area" (I live in Baltimore, we went to a store by me). I agreed to take the delivery at my place and even stayed home from work for the same. THEY NEVER ARRIVED. When I called I was informed that my delivery had been moved to the 3rd of JUNE. I am getting married in 2 weeks and have my hands full as is, this just added to my stress. THE BEST PART? THEY CALLED ME TWICE TO CONFIRM THE DELIVERY FOR 29TH MAY ON 28TH MAY!!!! I am so very tempted to sue for lost wages and emotional distress!! I am NEVER buying from here again. Their problem seems to be across the US. I SUGGEST YOU DO NOT SHOP HERE EVER!!!

I bought some furniture from there and they over charged me more than 200 and it's been more than two months and I still haven't got my money back and every time I call they say they gonna call me back and they never do. Wow! What a way to treat customers.

I purchased over $3000 leather reclining furniture with 10 yrs warranty 3 years ago. We hardly used our furniture and the seating area are cracking, discolored. I called, they told me seating area are not covered with warranty. How stupid!

I purchased a dining set at the VCF store in Greenwood, IN on 3/21/2015 with a delivery date set for 2 weeks later, on 4/08/2015. I paid in full at the store and wanted immediate delivery, but was willing to wait because I really liked the set. Close to delivery date they called and told me I'd have to wait 5 more weeks, that is, until May 14 to receive it! I was so upset! This company needs a total turnaround relative to inventory management, customer service and INTEGRITY! This is what happened next. My mom suggested that I call just to see if they could deliver just before Mother's Day. This was their Mother's Day gift for me: I WOULD HAVE TO WAIT 5 MORE DAYS - until the 19th for delivery!!! I requested an immediate full refund! Do yourself a favor: don't buy at VCF.

I have to give credit where it is due after my rant over the ding in the foot of the sofa bed and the front of the sofa having a scratch on it. After a few phone calls, Value City Furniture in Manahawkin NJ did after all stand by and they switched out the sofa bed and replaced it. The one they replaced it the gentlemen were friendly, careful and replaced with a better sofa. The cushions which on the first sofa were very soft almost like broken in, anyway the new sofa cushions are firmer. I am very pleased with the outcome. Thank you.

I am having my living room couch replaced with the exact same couch (through the warranty). We were given a delivery date of Saturday, April 25, 2015 between the hours of 6:00 p.m. and 8:00 p.m. I received a call around 3:30 p.m. stating that they had several cancellations and wanted to know if they could come early, and I told the gentlemen on the phone to give me a call back in about 10 minutes. I was going to see if I could find someone to meet them at my house. Well needless to say I had to reschedule and was guaranteed that I would be first on the list for Saturday, May 2, 2015.

I called to speak to a manager regarding a Canvas called "My Final Estate." I was told that this Canvas was out of stock and would not be available till May 21, 2015. The furnishing consultant indicated that I had to wait till they became available in stock and was not able to purchase the one that was the floor model. I asked to speak to a manager & was told he said that they couldn't sell me the floor model Canvas. I called back to see if I could speak to another manager & was told the same story. I explained to them that this was a gift for someone very close leaving out of town & they did not care about how much I really wanted to purchase the Canvas & when I needed it by.

My family purchased over $5000 in furniture during 2 shopping experiences in the past year. The salesman made us feel confident with the purchase assuring us that 'absolutely' everything was covered if we purchased the 'warranty'. Apparently using the furniture was not included. The manager now has a complete idea of customer service. We are now stuck paying for living room couches that are not usable and still have to continue to pay the 'zero %' for 2 years, little consolation while we have to purchase new couches. I wouldn't buy a throw rug from VCF. Cute commercials by the way!

I did an online purchase of a bedroom set March 17. They told me it will be delivered April 16 between the hour of 12:30 and 3:30. I get a courtesy call saying the driver is running late two hours behind. Okay cool as long as I'm getting my furniture today. I get a call at 3:19 saying it's not in stock, I have to wait till may 1. Are you kidding me? I am so mad. I waited a whole month for this **. Mind you I paid in full and they didn't have no empathy so I called for my refund and he sound like he was having a bad day. The phone service suck, he kept breaking up and they having trouble with their computers and phones. Smh, the distribution center was located in Indiana and I'm from Chicago. Heads up with online ordering with value city, I have to wait 7th for refund and out of a bed for a month. Worst experience ever...

I bought a bed that didn't last a year...it broke and nearly cost me $2000. I called April 4th to have it replaced.They were supposed to deliver it on the 14th and pushed the date up to the 16th. I called them prior to let them know I moved and have them my new address and the sales rep told me I was in their system. So today I get a call telling me they are at my house. I said "that's impossible because my door is open and we don't see you." They went to my old address. Now they telling me they can't deliver my bed...I been sleeping on a couch and the floor for two weeks and I am highly pushed - that's their mistake, not mine. I will never spend my money with them again. Sorry Value City.

We bought a mattress with a 10 years warranty that settled over few inches a little over a year. They told us to come to the store to select a new one because they do not carry the same model anymore, so after picking a new mattress they added a delivery charge on us saying we picked a new mattress and we should pay for delivery. How come that is our responsibility? If you warranty something you should pay for it to get delivered. Of course we ended up paying since we had no choice.

I purchased what was supposed to be a full-sized futon online and had it delivered. I expected it to be closer to a full-size mattress than it was; it was about 8-9 inches smaller and too small for my purposes. The return process was effortless, but I was very angry to learn that I was taxed twice; once on the item, and also taxed on the delivery fee, both of which were not refunded (of course!). I was not told of this added tax by the salesperson, nor was it indicated during the payment transaction. I should have picked up the darn thing myself. SMH.

We decided to purchase again from Value City. Our first experience we purchased a bedroom set which has peeled and is wobbly after 5yrs. Also bought a metal table which we had delivered and put together. It was drilled and stripped out and never has been sturdy and solid since we purchased. Should of learned our lesson. Well 10 yrs later not much has changed. We decided on purchased living room set we liked in the store. The customer Rep spent a total of a minute all together w/ us. We purchased on February 13th and then were told it would be March 13 before our furniture arrive that it was not in stock. So we waited called a few days early to check in to see if our furniture came in early we were told it wasn't there yet.

My wife and I shopped and purchased 1 coffee table and two end tables from City Furniture. When the items were delivered they were all three defective! (Glass tops did not fit.) The deliverymen were made aware of this and we have record of such! This being said City furniture wanted to schedule of a repair of the new tables (really repair new tables). At this point we contacted our sales rep and told him we did not want the repair of new tables. We said to just pick them up and give us an in store credit and we would choose something else. He told us this would ok however we would be charged 15% restocking fee for the defective tables. I have never heard of such a thing. Buy new merchandise, it's defective, I can't even get a full store credit. I have to give them 15% to restock the defective tables!!!!! Really!!!!!! I am going to write consumer affairs on this one for sure! Buyers beware of this operation! NONE I MEAN 0 INTEGRITY!

Purchased 2 different bedroom sets on two different occasions. One set, the Caribbean set - the nightstand top needs to be refurbished. Rude store mgr in the new carrollton store. Will never buy anything from them again.

Purchased furniture March 1, 2015 and have yet to receive furniture. Original delivery date was 3/14/2015 and they called a day before delivery to tell me the furniture is on back order. Was given another delivery date of 3/28. This time, they didn't show up at all. Called, spoke to Manager, still nothing came. Called, asked for Store Manager and he didn't call back for 24 hours. Asked for the regional manager and I was given the run around, still have heard from the regional manager and it has been three days! Do not shop here. Delivery times are far out and Managers are unresponsive!!! The only resolution corporate came up with is a refund!!

I purchased the couch and the salesman reassured me that the extended an expensive warranty would cover if there was damage ever done by our dogs. I was later told that was not true. Then the manager told me he would send one of his mechanics out to have the damage evaluated and order the proper parts which I was told I would pay for the parts and not the labor. When the mechanic came out he did not order all the parts he only ordered one part and now the manager refuses to order the right parts and keep his word.

I had a delivery of a furniture set from Value City Furniture on March 6th to my new house. I have a wood door with a glass front door. The delivery guys left a knife hooked between the upper border of the doors to keep it open (the glass door has an automatic closer so can stay opened and the wood door doesn't, they could have asked for help but didn't). This knife ended up causing the front glass door to break. The delivery guys left quickly as nothing happened and even left their knife. So now my glass door is broken (out of the frame) hanging only from the door opener. I've called Value City delivery service here from Columbus, Ohio almost every day. Several times they said they were calling back and never did.

Scheduled a delivery for a piece of furniture - purchased on Sunday, delivery scheduled for Wednesday. Was told I would be called with a delivery window of 3 hours. I asked if I could be called one hour prior to delivery so I could be sure I would be home. On Monday I received the call delivery would be from 3-6 pm. 5:25 on Wednesday I call the store to inquire about the delivery. I'm told I'm the last delivery of the day and the truck is running behind. If I don't get it by 5:45 to call back and they will call the driver to find out what stop they were on. Around the same time I check the online shipment status - it has changed from en-route to delivered. Imagine my surprise that it's been delivered when I've been sitting, waiting for it.

The Bailey's Crossroads location. This is the worst most unprofessional store I have ever dealt with. I ordered my furniture for almost 2 months now. I still haven't received all of them. Imagine two months!!!!! I addressed the store manager and he promised $100 to be credit back to me for the inconvenience because of their lack of communication with each other. I never received it. Also I was promised $100 store credit and didn't receive it. When I called to inquire about it I was disrespect by the manager "**" and threatened with all kinds of words, harassed, and I was told I wasn't getting anything. All my years I've never seen such an unprofessional business like this. I spent over $2000 worth of items that I'm going to return immediately after writing this review. They wasted my time, my money and they caused me a lot of hassle and trouble. My advice to all is to never purchase anything from them, worst business and managers ever.

I purchased a living room suite. The sofa pillow started coming loose at the seam. I called on the 24th of February to report, they gave me the run around, then I called back on the March 2. Still the same BS. Then I called back on March 4. Now Value city saying they can't repair because the warranty expired on February 27. But I called on the 24. Well sorry can't repair it.

We purchased this set, bought extra insurance. The table has chipped a piece of wood, broke off, and last but least left hot spots even though we use placemats. Emailed mgr. Called mgr. Received no response. Never purchase furniture from this store on 79th Cicero.

I must say that Value City Furniture in Dunbar, WV has the poorest customer service I've ever experienced. I had cash in hand but I'm glad I did not spend over $1000 with a company that has such poor customer service! The 1st night we had 40 minutes before they closed and they gave us a minute by minute reminder that they close in 35 minutes, 17 minutes, 12 minutes sharp. I was going to buy a couch but I said fine I'll come back tomorrow. The next day, the woman was so rude that I walked out cash in hand and no sofa. I'll spend my money elsewhere.

Purchased a sectional in april of 2014. I purchased a warranty to cover material damage. The color faded everywhere we sit, informed them of the discoloration and I was told it wasn’t covered under warranty.