Value City Furniture Reviews

Customer service was great up until we received the garbage they call furniture. They told me it would be covered under warranty and had nothing but issues. We returned on set and got a new car me to be told they will not do that again. The new one had issues also, tried to use the warranty on it to reclining part of the chairs and kept being hot with issue after issue to only be told out claim aged out. Get better furniture from other places.

I am in a wheelchair & my husband was having surgery. The recliners at our house were manual & I wanted to find a recliner that was powered so it would be easier for him to operate. Because I couldn't drive, I called Elizabeth at our local store & she handled my purchase over the phone! I was able to see what I ordered, view the receipt, sign for the purchase.

First of all we waited almost 3 months for Value City to complete our order. We only received 2 out of 3 pieces of our sectional couch to begin with. Now all the features are coming out of the cushions and poking through the cushion covers. The material is like a magnet for pet hair, you can’t remove it with a lint roller or vacuum. When we tried utilizing the warranty we purchased and they told us they didn’t manufacture the piece so they weren’t responsible for it. Almost every part of this deal was bad. Not to mention we way overpaid for this complete piece of crap!

This furniture has been a nightmare. Promised my furniture in 2 weeks by salesman, turned in to over 2 months. A section was damaged, repairman came out, couldn’t fix, needed to be replaced, replacement came after waiting for them to find one delivered wrong piece. Was called and told they were looking for a replacement. This was in November 2024, finally delivered July 3, 2025. Found 2 cigarette lighters in the wiring compartment where the dust cover was not tacked, like someone pulled it apart. Customer service rep insisted that I was lying because it was new furniture from the factory and they don’t deliver used furniture. LIARS.

I would NEVER recommend this company to my worst enemies! I don’t have enough time to state every issue I have had, but It was nothing but problems and ZERO communication! My biggest issue was the delivery driver telling me to open my door because they can hear voices in my house, he has a ton of deliveries and doesn’t have time for this. Mind you they showed up at my house 1:30pm when my window was 3:00-7:00pm. Told him over the phone to get off my property because I was not home. Then he came back at 3 after they told me they canceled my delivery after that guy had words with my neighbor. I am now 10 weeks out from when I ordered, I do not have one piece of furniture in my house. Excuse they have is that it is a “new” warehouse and they have nothing but issues. So a corporate company knows they have issues, says it to the customers and still does nothing about it. This is why corporations are HORRIBLE!!!

Derrick was answering my call with a concern over my delivery order. He wasn't my salesman. But he took ownership to help me out. I was trying to reach a MG. He called me back 3 times to check and see if I was helped. Don't find people like this anymore. 5 star's for him. Mgt material!!!

We ordered a dining set and buffet that was to be delivered in April. We received the table but the chairs and buffet were on back order and would be delivered a month later. It is now the end of June and the delivery date keeps getting pushed back. Now we are looking at August. I called corporate and the person I talked to actually laughed at me when I said I will be returning the table if they continue delaying my order. We have been very patient with the whole process until my conversation with this rude and unhelpful person from the corporate office. I will never do business with VCF again.

Unfortunately, we didn't experience superior service. We pre ordered some leather hartley sectional pieces from Dylan at Eastgate. As part of the deal we struck with him was to have the other couch picked up that was just delivered by them as it clearly wasn't as advertised. I had to call next next day and spoke with Yvonne to arrange the pickup and finalize the new purchase, I spent over 3 hours making phone calls to her trying to make sure she was taking care of business for us. She's very slow and said she was the only one there today and had a lot to do that day. Well, I'm the one who actually had to make the calls and take care of it because every time I'd call back, she acted confused and wasn't on it.

Not happy at all with customer service. Went to Value City to buy furniture. There were 3 family members there. 3x we asked is this free financing. Was told yes. Got the bill and of course no free financing and they charged 79.00 to open the acct. Furniture will be paid off tomorrow. Do not trust this store to buy furniture. I am sure the finance company knows about this and they to will get a negative review.

Purchased 2 floor models from the CLEARANCE section of the store. Both pieces had expected minor defects but easily overlooked. Received excellent services and prices marked way down for buying demos. Arranged for delivery but had to wait 10-days for delivery. Received updates via email but on the date of delivery, I took the day off from work and nothing was delivered. When I called the store, I was initially told that my items "did not arrive with the shipment". Sounded very much like a standard "go-to" response. When I explained that the items were clearance models that were currently on the showroom floor I was then put on a very long hold, and finally, the operator came back and told me that the items had not been picked up for delivery that morning.

I am so frustrated with this place. On numerous occasions, I have had issues after issues with this business and their delivery and pickup options for furniture. It is never delivered when it is supposed to be and when I switch it to pickup, it still isn't there to be picked up. I am honestly so confused how they stay in business!!! I have tried to give them many different chances, as I like their furniture, however, I am fed up and refuse to use them ever again!

Horrible experience. I purchased a lot of furniture from there. Still waiting for delivery of my bed. Long story. But as you can see Value City has left is first to sleep in our old mattress on the floor, (we took our bed apart because we thought they were delivering). Needless to say, after 2 wasted days off a canceled very important eye de appointment. (I'm a glaucoma patient.) 2 times they were supposed to deliver and didn't, on the third time they bring everything but the bed. But they got a new delivery system. (So that's my problem). I spent a decent amount of money there in the last month. Purchased a dining room set also. I have gotten nothing but sorry its this new delivery system. You think that is going to make me come back again. I'm so aggravated, and about to cancel. And not pay them for anything.

Purchased a brand new dining room set. Upon delivery they broke a chair. They refuse to deliver the replacement chair at my convenience considering I have two jobs. The worst customer service I have ever experienced. They can come and get the dining room set. I want my money back.

I honestly don’t even know where to begin. If there was a way to give them a negative star rating, I would in a heartbeat. This has been the absolute worst experience of my life—completely unprofessional, disgraceful, and utterly unacceptable. We invested a significant amount of money in high-end furniture—dining table, sofa set, side tables, center tables, and more—hoping for a smooth and respectable service. We placed our order on 24th March with a promised delivery date of 24th April. We were patient and understanding, but what happened on the delivery day was a nightmare. They showed up with just one piece of furniture and had the nerve to tell us the rest would arrive only on 30th May—an entire month later! The sheer audacity and lack of responsibility are mind-boggling.

Do your research - numerous complaints about late or missing deliveries, poor follow up, and warranty issues. My delivery will be 60 days late so far, still waiting. I had to call to find out why I only got 1/2 order. Was told they'd call back didn't call back, happened numerous times.

I made a purchase online March 5, 2025. I scheduled a pick-up date, went to go pick it up and it wasn't available. I called and got another pick-up date of April 10, 2025. Still didn't receive a call to pick up my furniture. It is now May 20th and still no furniture. I called the store, and they stated that your furniture is no longer being manufactured. Like when was I going to get a call. This is bad business. Clearly this is furniture that is not valued.

JUST DONT BUY FROM VCF!! This has to be the worst experience! We've been waiting 6 months for replacement furniture. Very expensive furniture, may I add, that we've been paying on for 6 months now! Original salesperson Anna ** sold us the sectional on 11.30.24. Delivery was about 1 weeks out. Sectional arrived with damage. We complained about the damage and sent Greg **, Store Manager, pictures via text. He then, via text promised to replace the whole 7 piece set rather than just the damaged pieces. Greg, via text, explained that way the furniture wears evenly.

Made a purchase in your Waldorf, MD store. I was provided with an actual delivery date, May 10th; to find out on the day of delivery, they did not have all my items, and my delivery was cancelled with no calls or explanation provided over the phone. I arrived at the store and requested to speak with the Store Manager (Sarah). Sarah came from her office after me waiting for several minutes, with an arrogant attitude. I explained to Sarah what had taken place but, from my understanding she was already aware. She explained to me that my delivery date was not official anyways and I will now have to wait until July for my entire order to be available for delivery.

In December 2024 I ordered a recliner. I was told it would be the first week of May before I would get delivery. I was to get text message updates. On 04/30/2025 I called for an update and was told it would be June 5th. I never received any texts. I said to cancel it and was told they could try to get it by May 29th, but I declined. They said the money would be refunded to my checking account with 4 business days. After 5 days I contacted the credit card company where the refund showed to them. I was told that I actually had to request a check refund. So now I have to wait 7-10 more business days and my bank holds checks for a week.

We ordered furniture from Value City on 4/22/25. At the time of purchase, we were asked when we would like delivery. We chose 5/7/25 because we knew we would be out of town, with no access to phone or email. We arrived home late on 5/5/25 to a voicemail stating our order for delivery was cancelled because we "didn't confirm our delivery date". There is nothing on the receipt stating this, nor in their terms on the back of the receipt. We attempted to contact customer service, and received none. The time to wait on hold is a minimum of 30-40 minutes. After a while, you can leave your phone number for them to call you back. 24 hours later, still no phone call.

This was by far the worst experience I have ever faced when it came to furniture shopping. I went into the Newport News, Virginia location with the expectation of purchasing a living room and bedroom set for my new home. Upon arrival, I was met by a salesman named Patrick. He was attentive in assisting me with applying for leasing so that we could determine my budget. That process went smoothly, and we began looking for furniture within my price range. After about two hours, I found a bedroom set and a living room set that I absolutely loved.

I called to confirm my pick up for tomorrow and after putting me on hold several times, I am told my product is somewhere in ST louis and I can go get it there. Ridiculous. Then told they can get it delivered here in Illinois on May 21st this is April 29th???? General manager was too busy to talk to me in person, or show any care, even though they was in background leading the phone person. I asked for district Manager number, guess what did not have that either. Would not recommend this company to anyone, big mistake coming to this place.

Extremely disappointing experience with Value City Furniture - Argyle Village, a local franchise store for American Signature Furniture. Our initial delivery was canceled without any prior notice, despite confirming the date several days in advance. Reached out to corporate and they directed me back to store and to direct concerns up chain of command through regional manager before they would intervene or address the situation. In total, we experienced four delivery cancellations. Communication was absent at first and then poor and misguided or detached, with the delivery and sales departments shifting blame and advising us to disregard the official tracking information via web portal link provided on purchase receipt. At one point, the delivery operations manager proposed sourcing a missing item from another customer’s order, which raised serious ethical concerns.

I bought several pieces of furniture from Value City Furniture in December 2024, including two sofas, tables, and a dining set. They promised to deliver everything within two months, but after four months, only part of the order arrived — the two sofas were missing. Despite many phone calls and visits to the store, no one could explain what happened to the sofas. I was promised a $200 compensation and a refund for the missing items, but I received neither. This was the worst shopping experience I’ve ever had. The staff were unprofessional and disorganized. I do not recommend this store to anyone.

The Worst furniture store I’ve ever dealt with. Total scam artists when it comes to the warranty and honoring it. WOULD NEVER EVER AGAIN BUY FROM THEM. IF YOU DO WHICH YOU SHOULDN’T, READ THE ENTIRE CONTRACT AND/OR WARRANTY. 0/10 for me! Buyer beware.

Purchased a Sofa from Value City and in 8mths it had to be replaced because it was garbage. I was dumb enough to go back and buy a Dining Room Set. It was delivered and 3 chairs were broken, sent those back with delivery. I was called and told that my sofa and chairs were going to be delivered together, didn't happen. Was called again with a delivery date, left work only for the delivery guy to tell me he only had the Sofa....

5 months ago I purchased a TV stand/fireplace unit. 4 different times VCF set up delivery and cancelled and extended delivery date each time. No phone call, just never showed during the promised window. I even said I would take one of the two floor units in the store. They refused. Finally demanded a refund! This is a poorly run company with zero customer service!! DON’T DO BUSINESS AT VCF!! Not enjoyable spending hard earned $ with dishonest people like this!!

Be careful when purchasing warranty plans on furniture. VCF has apparently has a new company doing warranty services, and they deny everything. Never had a problem with VCF about furniture repairs or warranty issues before this past year, now I can't get any help. Warranties under this new service seem to be a waste of money.

Value City Furniture sold me a sectional couch, in the matter of three years of owning the couch, the furniture had to be repaired three times, the springs from the bottom of the couch broke through the bottom of the couch. After the fourth time of the couch having to be repaired, I requested for it to be replaced rather than repaired because it's clearly a manufacturer's defect. They refused to replace that section of the couch even though when I purchased the couch I was told that if the couch cannot be repaired, it will be replaced. Yet, they tell me over the phone that the protection plan is for repair not replacement. Not only are they are dishonest, but they were extremely rude over the phone!!! Do not waste your time purchasing furniture from this company, it's poorly made, and they have people working in customer service who should not be talking to customers!!! They do not even deserve the 1 Star I gave them!!

Value City Furniture company is horrible. Stay away from them. Endless excuses and delays on furniture delivery. Ordered furniture in December 2024 and still not delivered four months later April 2025. They delayed the delivery of our bed frame and dining table multiple times. Promised the dining table would be at the store for pick up on April 8, 2024. We called to confirm but was told it was delayed another two weeks. Finally, cancelled the orders of all outstanding item. We will buy our necessary items from a reputable furniture company.

When I tell you to avoid purchasing anything from this store, I mean every word of it. If I would have known what I know now, I would have never clicked the purchase button. Here is my horror story, filled with 100% truth. I found some chairs on the value city website that I absolutely loved around February 17th. I think it was a Presidents’ Day sale so I figured I better buy now than later. I made the purchase, and was told that they could not give me a delivery date but would contact me as soon as the products were available and read to be shipped. I said okay, that’s not a problem. Weeks went by and I heard nothing from VC. Remind you, VC had deducted the funds from my account so these clowns had the money, but did not send me my purchase or any notifications about my purchase. So before getting upset, I reached out to them to ask about my purchase.

Don’t even walk in the door! Salesperson was great - prices were very appealing- but actual delivery was awful. We got rescheduled twice and ended up getting a refund and purchasing elsewhere. The salesperson assured us the couch was in stock. We received a phone call 3 days before a were given a delivery window. The day before they called and rescheduled. The next delivery date was also rescheduled. Not reliable!

So let me be clear. We have purchased from VCF for many years and just completed purchasing our third set of living room furniture. However they have clearly slipped in their service. We only got partial delivery. The credit card I had with them has been closed for non use so would require me to apply all over again. (I just paid cash as they offered deal). Then they called to say the missing piece arrived when in reality it did not so no one showed up. All we got were excuses and had to go down in person and fuss so much before someone would take ownership of the problem.

FURNITURE NEVER ARRIVED. Ordered furniture, it never showed up. Was told it would be in within 2 weeks. Then they bumped it to a month. After a month, they offered 10% discount for inconvenience. We agreed. Two weeks later, salesman called, apologized for delay and offered another discount because the set had gone on sale. After two months got an email, furniture has arrived. Being we live over an hour away, I called store to confirm. Was told furniture was there and ready. Was also told they weren't going to honor discount. When I arrived at store, only part of the order was there, they said they could get it next week. I may be a slow learning, but I do catch on. Cancelled the order. Bought nicer furniture elsewhere, showed up in four days. So disappointed with this company.

A horrible company. We went to the Beavercreek store. Never received our furniture and they told the financial company we have picked up a furniture. Stay away from this store. Manager is nasty and rude. She was nasty on the phone.

NEVER purchase the Pure Promise warranty. They do not honor the refund they claim. I was told if I didn't use the warranty, then after 5 years I would get a refund/rebate for in-store credit for the amount ($249.99), well....throughout my 5 years I've been in contact with them and never told that the rebate must be claimed within 60 days form the expiration date. I contacted the store as well as corporate and was given nothing but attitude when I politely asked for a courtesy extension because I was not aware of the 60 days. I then looked up online (per the supervisor I spoke to about their pure promise policy and it states 4 years, to which I mentioned that and they said "Well....doesn't matter, you are past your expiration date window". So I will be taking my business elsewhere because of the attitude and misinformation I received over this matter. Purchasers beware!!!!

I stopped by the Mentor Ohio store looking for a faux leather lift/ recliner chair to be used in a nursing home. Your salesman Nick assisted me in my search. Though Value City did not have the type of chair I needed, he took the time to call nearby stores to see if they had what I needed. He went above and beyond with his helpful and caring customer service! Kudos to you Nick!

Horrible horrible service. Initial purchase was in early December. Delivery date was set for 3/4 weeks after the initial order where only half of the items show up and they called and scheduled a date for the rest of the items. Every time the delivery date approaches they call and reschedule for a 2/3 weeks later date and this happened 3 or 4 times and the person calling says they can't guarantee the delivery. The order was supposed to be delivered on feb 28th which was the third rescheduled date and now they call and say it will be delivered on march 26th. No one in the store responds properly and they blame the warehouse and say there will be no one at the warehouse to answer the calls. Please do yourself a favor and don't buy from them.

We purchased a power recliner love seat (2 separate seats with a console in the middle from Value City Furniture in November of 2023. It was finally delivered in February of 2024. In November of 2024 we started having problem with the recliner on the right side. IT JUST QUIT WORKING. Thank goodness it was not in the recline position.. After many calls & NO call backs from them, we were finally able to get a repair person come (This was in early January). He determined a switch module would have to be ordered. They came back again in late January with a module, that again failed. After waiting till early February 2025 and again NO call backs, I had to repeatedly call them.

I ordered my furniture 11 Nov 2024, with a delivery date of Jan.7, 2025. The delivery has been changed 4 times and now I don't get it til Feb. 25 as of today. I got a call this morning confirming delivery and later one to postpone delivery. Same thing every time. I'm left wondering if I'll ever get my furniture or should I cancel and go elsewhere.

If I could give zero stars, I would. Our experience with Value City Furniture has been nothing short of frustrating due to their poor customer service, rude salespeople, and lack of accountability. We ordered a 6-piece sectional in early November, with a promised delivery date of January 4, 2025. Instead of delivering it all at once, they split it into three separate deliveries—an absolutely ridiculous and inconvenient process. The first delivery they only delivered one armchair recliner, the middle console, and an armless chair—not exactly what we expected when purchasing a full sectional.

Now don't get me wrong but VCF - American Signature Furniture (one in the same). I bought a bedroom set from American Signature Furniture and also purchased their Pure promise Warranty just to have it for any mishaps of the furniture. To my surprise Pure Promise Furniture Protection Plan is total Garbage. That 3rd party vendor is ripping customers off. I tried to use the warranty because the bedroom set I purchased which was only used once in a year from purchase date the footboard storage is coming apart at the seem on one side and broke on the other.

I have one of the best sales reps in Value City in Waldorf Daryl. I purchased a five piece sectional couch, a dining room table with six chairs and a king bedroom set. Receive my merchandise January 15, 2025. I did not receive the six chairs that came with the table. The five piece sectional couch had hair all over the pillows and the bedroom set that came never got put together. It was just set in another room because there was no hardware. The same day I called to inquire what was going on with my order. I was given the runaround over and over and over. Went into the store. Still nothing from the store. Was told to call corporate. Spoke with Sandy, who was very rude unprofessional calling me, hon, baby, sweetheart, but she couldn’t assist me so she advised me to speak with the Store.

Warren Mich VCF was so respectful. Michael was our sales rep. He was very nice and kept his distance so we can shop and make our decisions. When we decided and was ready he was there to answer our questions. Thank you Michael. We also like to thank Amanda, she was very knowledgeable and understanding toward our needs. Great people to work with.

We purchased sofa online paying in full to Value City Furniture 2 months back. We were provided later delivery date. From last several weeks we get call from VCF every few days with new delivery date and new story. Finally we were told that our product is received and will be delivered. Just before a delivery date now they are saying it's only partial. We will receive missing pieces after month (May be). Customer service person Sahara bluntly tell us that we can just give you a dates no guarantee and you just wait for it infinitely. I am pretty sure they took money from lots of people beyond their capacity to deliver and now just scamming them by giving them partially deliveries. This a just legit way of fraud and scamming innocent customers who paid for the product and patiently waited for their product.

Instead of "Value City" they should name as "Garbage City". Very bad experience, poor customer service, unprofessional staff. They would talk sweet to you but when you actually purchase it and then your furniture is delayed 100 percent, if you end up calling the store then the staff is so rude and unprofessional. Both store Greenwood and Plainfield has no communication what so ever between them. They give out wrong information without knowing the facts when furniture will be actually coming. Manager name Christine from Plainfield and manager name Steve. Both very unprofessional.

I contacted them to fix a hole in my seat cushion for a sleeper sofa that was supposed to be industrial strength. Warranty wouldn’t cover because I did not know how the rip/hole occurred. I am now buying a new sofa cushion. So what is a warranty or protection plan worth if you have to spend more money. I will never buy from VCF again and absolutely have no faith in protection plans, a waste of money.

I ordered some furniture in early December and was told I have a delivery date for January 9th. They called me on January 6 to tell me my furniture on BACKORDER as if they didn’t know that when I purchased. I paid for the furniture and got rid of my old furniture with anticipation my furniture would be delivered on the 9th. Now they are telling me it won’t be delivered until February 15th. Well I sure won’t be waiting for the next phone call the week of February 15th for them to give me another date a month away. I will be cancelling my order and finding furniture with a company with integrity. All they want is your money at VCF and then say the hell with you just WAIT!

I could’ve been met with a warmer welcome at the Russian Kremlin in the middle of winter than at the Newport News Virginia VCF location! There wasn’t a single customer in the store and I can see why. January 3rd 2025, I walked in to shop for my new house and to pick up 2 chairs that I ordered online. I was rudely directed to the cashier by the saleswoman who didn’t even try to make a sale. So we headed to the cashier desk where we saw one woman behind the desk. She ignored us for a solid 5 minutes. She saw us. I know she did because she momentarily looked up from her Solitaire game on her computer and briefly made eye contact with me. She didn’t acknowledge us at all to say she would be with us shortly. No smile. No eagerness to help. Nothing. Then she was almost angry that we didn’t know the warehouse guy is gone for the day and he left at 2:30. I was originally told that I could pick up until 5:00. I showed up at 3:00.

One star is too much. I wish I had read the reviews before ordering. Never buying from Ann Arbor store again or any other location (even though we were planning to purchase all our new furniture from them). Purchased 2 mattresses- we just moved to USA and scheduled a moving date to an apartment on the 3rd of January- confirmed twice that the mattress will be there. Received a call saying that the mattress will be delivered on the 12.28.24- called them and confirmed it’s on the 1.3.25- they did confirmed and said I’ll receive a call day before confirming time.

I ordered my sectional on August 31, 2024. It wasn’t set to deliver until October 12. They delivered all but two pieces and said the other two pieces would be available November 4 then they called and said now we’re delayed till December 6 then they called back and said now they’re delayed till January 4. I got a call yesterday stating they’ll be there on January 4. Wait for a call for your scheduled delivery the next day they called and said now I’m delayed till February 14. I would not recommend Value City Furniture if you would like to receive your entire order. I plan on getting a full refund and returning it.

This deserves 0 stars. But I can’t submit without clicking 1. Do not buy from Value City furniture/Ashley! Furniture is cheaply made. I ordered a dining set that took 3 months to arrive. Once I received it, it wobbled because the base was defective and uneven. They came out with replacement base which was defective. They came out a second time. Also defective. Then they tell me they’ll offer 10% discount on the base only. Which came out to $50. Unacceptable. I wanted to return the entire set but they said it was past the 3 day return policy. Customer service is no help especially Emmie who put me on hold for half hour and then ended the call when I said I wanted a resolution. It was the third call I made and was told someone would return my call. Which no one did. You can’t contact a manager or corporate. I wonder why? They hide in their corporate offices so they don’t have to deal with all the complaints. They know they put out subpar products and they don’t care. Value city is no value!

Bought dining set on Nov. 9, paid in full. Scheduled delivery date was today, Dec. 26. Received a call on Dec.24, our complete delivery could not occur until March. We had already altered holiday plans and made room for delivery. Went to the store for refund and received no sympathy or apology. Will never shop here again, and I will discourage friends and family.

Like many others, our experience with Value City Furniture was awful. Initially, we were told our couch would be delivered in November. That date came and went without any contact from them. Then, we were told it would arrive in mid-December. When it finally showed up, only half of the couch was delivered—again, with no prior communication to inform us of this. Who delivers half of a couch? It’s not like these were two separate, standalone pieces. The left and right sides of the couch go together, making the delivery of only half completely unacceptable and nonsensical.

I confirmed delivery and got a delivery window of 12pm-3pm today. Was never told they weren’t coming. Took off work (lost money as a waitress) and was just told “sorry you weren’t notified.” New date is 45 days away.

I purchased $3,500+ worth of furniture on 9/8 and opened a new VCF credit card to do so. Items included: a bed, 2 nightstands, a new table, table bench and 6 chairs. I was told by my wonderful Saleswoman that everything is backordered until 11/23. No big deal because it gave me time to remove the items out that they are replacing. I received a call the week before the 11/23 date to be informed that some items (Bed and nightstands) are not available until now 12/12. Again, no big deal, I am not desperately needing these items right away, just before Christmas so everyone has a place to sit.

December 9, 2024, bought a Queen size mattress and received a full mattress for free. Zack our sales rep was very helpful and trained. Give me and my wife all the information and time that was needed! Thank you so much for your help and time.

Dear VCF Management, I recently purchased a bedroom set from your store, and while I was excited to receive the new furniture, my experience with the delivery service left me disappointed. After scheduling and paying for the delivery, I was informed that the movers would not be taking any precautions to protect my home, such as removing shoes or wearing booties. Given the snow, mud, and ice in Canton, MI, this raised concerns about potential damage to my floors and carpets.

I purchased a bedroom set and was promised a delivery date of 11/20, only to get a call on 11/20 confirming a date of 11/23 also they said it would only be the chest!!! I was livid because I tossed my bed and was sleeping in my son bed who is away from college and was set to arrive home for Thanksgiving break on 11/20. I explained to the dispatcher I would like my set to arrive together needless to say I received a call from delivery on 11/23 that they are delivering a chest. I declined because I had already explained I prefer my items delivered together. I went to the store from where I purchased the set and spoke with Chuck a manager and explained how this whole process has been frustrating and an inconvenience. He offered to provide me with a Black Friday deal and will f/u with me on the next day. Chuck did follow up and assured me that I will receive all pieces in 12/4.

I ordered $4200 worth of furniture for my new home. Value City delivered this furniture in the very first hour of receiving our keys. We spent $250,000 on this home and had it inspected just a week prior. When we moved the furniture from the place the delivery men left it we realized they had done severe damage to our new floor. I called and a complaint was supposed to be sent to management 11 days goes by and nothing. I call back in and the complaint was never even submitted. Then the manager reaches out and informs me that since we moved the furniture they will not be held liable for the damage. I stated in the complaint calls and original emails that we moved the furniture, if we didn't how would we had even seen the damage?

I purchased a king size mattress and box springs from Value City Furniture. I financed through them for one year, no interest if paid in full by the promotion end. My brother became seriously ill and passed the day before Thanksgiving and I completely forgot to pay off the remaining balance to avoid the interest charges. I called and spoke with customer service and the gentleman I spoke with was amazing. He was courtesy, and kind as I explained my circumstances and the loss of my brother. He was able to reimburse the interest charges that were charged because I missed the date to pay off my balance by a few days. He was very understanding and sympathetic to my circumstances. Great customer service!!

Bought furniture from VCF Holland OH on Jun 7, 2024. Manager was Kevin was there and he was dealing with us for delivery and all stuff we were supposed to get, delivery of mattress and sofa in JULY 2024. First, they just deliver mattresses and keep delaying delivery for sofa, it's 6 months now, I am still waiting for my love seat. And they are still not giving me exact date of delivery it was supposed to deliver on NOV 29, 2024. Now they called me, said, "We cannot deliver your sofa on Nov 29." And crazy part is MANAGER KEVIN is offering $75 off on my purchase. He know how much stuff I have bought from there. This is a FULL STOP for me and my family towards VCF. Never ever going there, will pay extra at some other shop but not again to VCF. This is sad, they ruined my festival.

Total Garbage!! $1000 Recliner ~ Motor broken within weeks. One Technician works One day/week and covers Four stores? Zero Quality, Zero Customer Service, Total lack of Management ~ They truly do not care. Such a Horrible Experience…Do Better or Actually close~based on 1 Star Reviews, clearly do not care about Quality or Service.

I spent almost $3000 for a dining room set and it took six weeks to get which I was fine with and agreed to. It was to be delivered on my birthday. My birthday came and they lost my chairs and is currently making me wait another 6 weeks to get them. No consumer protection. They didn't even offer me my delivery fee back. Nothing. I'm forced to wait or pay to send it back. Doesn't matter about my events. Smh.

Not helpful. Keep you waiting on hold when you call. There is no communication to keep you informed of what's going on with your repair. Find any excuse to not cover something that is a obvious issue. Technicians are very nice and helpful but other than that it is not worth the money.

This business is simply bad. 10/5/24 - Went to the store to look at living room furniture. Found a set I like. Purchased and received delivery would occur 10/10/24 between the hours of 11:15am - 2:15pm. The delivery men arrived 8:45am. I was told one piece of the furniture was damaged and they did not pack it on the truck. I was told someone should have called me to relay this message. Of course no one called. In addition, the lamp I ordered was marred. I called the store at 10am and was told I needed to send an email with pictures and details about the marred lamp and the missing piece of furniture to store37service@gmail.com. I sent the email. I never got a call from anyone related to the email. I went back to the store and spoke to an assistant.

We bought a sectional from the St Peters Mo. location. We still haven't received our furniture to review the quality of it. But customer service is horrible!! We were told we could pick up our furniture on 10/24/24. I received an email at 10:18 am that it was ready for pick up. I had someone take off work early (because you can only pick up till 6:00 PM.) borrowed a trailer and made arrangements for bulk pick up through our trash company the next day for our old furniture. All to check in through the email that someone was there to pick it up then be told that our furniture wasn't even there. I called to see what was going on that I had someone there to pick it up as I received the email that it was there.

I bought a sectional which reclines on both ends. I bought the extended warranty and it was denied due to the reported timeframe being outside the window. I called them and told them it was a mistake and brought it up with the disputes department. They said, "Because you submitted it as a mistake we are going to hold you to that mistake and will not/can not change the dates." The customer service rep didn't explain any of this. Saying if you accidently make a mistake on the dates, PURE Promise will hold you to it. Pure Promise OR VCF doesn't care about you. I wish corporations would stop thinking about billion dollar profits and help the little guy but that won't happen. VCF is just trying to sell you stuff to make money and then use a 3rd party for their warranty so no-one will recognize the blame. It's only the customer fault for incorrectly adding a date. I will never get another piece of furniture from VCF or any other company that uses Pure Promise.

I bought a sofa (Designer Looks Collin 5 piece sectional) a little over a year ago and finally got around to washing the cushion covers. Despite following the instructions very carefully, when I pulled them out of the wash the cushions all but disintegrated. I called customer service and they will not offer any solution (aside from it coming out of pocket, thanks for nothing) because I’m outside of the year warranty. However I do think that I should be able to wash my couch cushion covers of my fairly expensive couch without the covers falling apart. I’m very disappointed with the way customer service has mishandled handled the situation and disappointed that I spent so much money on a piece of furniture that falls apart with recommended maintenance.

The warranty they talk you into is a complete scam and the sales rep will not help you afterwards if you have issues with the purchased item and the warranty service. Don't waste your money on the warranty and purchase at a store that has sells better quality furniture.

I purchased a sectional and 6 bar chairs from Value City. In addition I purchased the extended warranty. I put in a claim for the chairs a few months ago, which they denied, so I just threw the chairs away. I recently put in a new warranty claim for the sectional, which they also denied! I then called the warranty customer service trying to to get a clear understanding of what is actually covered under their warranty program. The representative was not very clear and not very helpful. I WOULD NEVER RECOMMEND PURCHASING FROM VC!!!! SPENT THOUSANDS OF DOLLARS THERE, and furniture is average

Never again. Just gonna use my account for credit purposes, made a purchase and not going back especially Calumet City, IL who are rude and not helpful. Takes weeks to get partial order. Now waiting on another piece since August 2 which will complete the order by Halloween. Again I’m never coming back. No stars whatsoever just because this site made me put at least one. I stand by no stars.

I ordered my living room furniture on June 30, 2024. Told it would be delivered on July 17th, then July 27, then August 28th. Found out today after going into the store… not until November now. They even billed me for the furniture without even receiving it. As I was waiting for the Manager to arrive, I noticed the furniture was discounted $200.00. Yet, nothing about a delayed delivered date for us customers to be aware of. I cancelled the order. I will never use Value City again. So misguided! Now, waiting to get my money back on furniture that I never received. Unacceptable!

I purchased a $4,000 leather sectional recliner. I purchased the leather one because the sales associate told me that since I have pets it would withstand the wear the best and with the warranty coverage it would be no problem if it gets scratched or damaged within reason. In the first 6 months the leather looked to be wearing off at the seams and there were 2 scratches in the leather on the seat, I filed a claim and it was denied. I continually filed claims and have continually been denied. This couch is not even 4 years old. All I am asking is that they honor their warranty and fix it. Honestly, I think it should have been replaced in the beginning. This was an after Covid purchase that took forever to come in and I believe the quality is lacking.

What can I say, avoid them at all costs. I purchased an order but within seconds requested a cancellation. The cancellation was acknowledged immediately in writing. Then they proceeded to ship 1800 dollars worth of merchandise to my address. It suddenly became my problem to return it even though it was canceled and acknowledged as canceled in less than 24 hours of the order. I even followed up with a phone call and was told that they would reach out to the vendors to ensure it was canceled. Orders continued to ship up to 4-5 days after that. Yes I disputed it with the credit card company but since it is their credit card naturally I did not win the dispute.

I would like to take a moment to urge any and everyone to stay away from VCF located in St. Louis. Not only did every piece of furniture, from dining table, buffet, couch, and coffee table chest come messed up to some degree, their 3rd party movers used are some of the most inconsiderate slap happy humans I've ever come in contact. They not only messed up my carpet in a house just purchased, they deliver just flat out garbage. They do not care as this is just general labor 3rd party. If there is an issue you have to wait months to get anything done. Then their fix is to send out ripped up pre owned crap. I have spoke with the GM and the area director regarding the issues. At this point court is the only way to go. Buyer BEWARE!!!

I recently had a very frustrating experience with Value City Furniture that I feel compelled to share. I ordered end tables and, within the 7-day exchange policy period, returned them because we didn’t like the color. We were assured that the new order would be in a different color. However, when we finally opened the box a few weeks later, we discovered that the replacement was the exact same color as before.

Was given a 5 year guarantee on 2 furniture sets. Within a month one of the bed rails broke. It took a month but they replaced it… About 2 months later it broke again but wasn’t covered again. About a month ago my other son's bed rail broke but they are denying my claim stating “it isn’t covered”. I messaged back and let them know it was covered on my other son's bed why not this one? I got the same response…”It was covered”. This insurance isn’t worth getting!

Value City was kind enough to call us and say we have a 269.00 cash instore credit for not using the insurance we had purchased when we bought our furniture, (then the trouble starts). We went into the store to see what we may like and found a floor rug and two lamps. The purchase went great, we bought the floor rug and took it that day. The lamps took 4 to 5 months to receive. I'm assuming a supplier issue, after the long run around we decided to visit store and see if they had our lamps on the floor and they did.

I received exceptional customer service from Brad the customer sales representative that assisted me. He was very patient with me as I searched for a dining set and bedroom set. I will definitely return to VCF in the future because of the excellent service he provided to my son and I.

The knowledge that Mr Curt ** has is the best I've ever seen. He took his time with us and explained every option and price. I will because of this shop there every time we bought and new mattress and recliner.

My wife and I bought $3000 worth of furniture from VCF. When it arrived, the love seat foot rest and the buttons did not work properly. We contacted the store and they said since we bought the 5 year warranty, to WAIT and file a claim with them. I did. Now the warranty won’t cover the claim saying we didn’t respond to them in time - we never got any kind of communication from them so it’s hard to respond to a request that we never got. I’ve been trying for months to get some sort of satisfaction and it’s almost impossible to contact the warranty company (no simple ‘contact us’ link on their website, you must search and click and hope you find a way to contact them). I’ve spent months on this. I’m ready to go to the store and cause a stink in front of as many customers as I can so no one else makes the expensive mistakes I’ve made. NEVER SHOP HERE, NEVER BUY THEIR SCAM WARRANTY.

I had my bedroom set delivered to my house in Columbus, Indiana today by Dave and Dave. They done an amazing job. Always have great service and furniture from Value City. Also found out today when they delivered my bedroom furniture that one of the same Daves was the same guy that delivered my couches to me back in 2014. Means he’s been with value city for quite a while. So glad to see that value city takes care of their employees and maintains a long working relationship with them.

I have a recliner from VCF and footrest was repaired right after my purchase. It’s rarely used and when sliding it across my hardwood floor several springs fell to the floor.. They said I didn’t report it in time which was one day. It takes days to get ahold of anyone and after given the number you talk to no one. My warranty is good till 2026. What a scam. What good is it!

This is the worse unprofessional rude business I have ever had to deal with. I been waiting on my furniture since April. Now they tell me I will be available until November but I can upgrade and pay another 1500 so I can get it on time. I already spent 5000 dollars plus and I refuse to spend another dime with them so be careful who you deal with and don't go to value city in Portage Michigan on Westnedge. They are just nasty.

Purchased new sectional sofa at the West Mifflin Pa location on 2/8/23 and also purchased the pure promise protection plan. In June of 2024 two leather cushions started to Crack and come apart at seams. We have no children and only use when we have friends over. Placed a claim and was denied. Called West Mifflin PA store and initially thought they were going to help us. This was not the case. Will be trying to file case at magistrate court for refund of the price of protection plan.

I purchased the Pure Promise from VCF. I filed a claim in December 2023 and they responded July 5, 2024. They denied my claim but they had just approved a claim a few months before for the same issue for a different part of the furniture. I've had issue with this Brando brand since I got it in 2019. Will never purchase the warranty with them and definitely won't get this brand of furniture again. I will be contacting someone Monday because I have proof they had already agreed to fix the same issue before.

Value City is awful! I ordered a full bedroom set, dining room table, and living room set and they delivered a night stand only. This is after my delivery was delayed a week for going to our old address! Don't buy from VC!

Value City in North Olmsted was able to procure new legs for my couch when I misplaced them after a move. That was above and beyond for them to locate and replace them. Guest services lady was very nice and helpful. Thank you for the help and I will be back for furniture in the future.

Absolutely terrible delivery system. The furniture comes from different manufacturers, so Value City can’t tell you where your furniture is, only that it is in route. By the time we receive our furniture, it will be over a month since we ordered it online. We also ordered from other furniture companies the same day as our VCF order and received those weeks before our VCF order. Never will we use this company again.

I bought a chest and owe over $1200. The bottom drawer won't even open. I gave a good review before I tried using it. I think it's sad that Value City sells junk at big prices. I will never buy anything there ever again. In the photos you can clearly see the left side won't open much and won't close either. The one that you see open is the right side

I had made some errors about my delivery on July 2 and asked them to redeliver my furniture. Jean at the Calumet City store assisted me. She was very kind and understanding and was able to set up my delivery for the next day July 3. Jean truly knows and practices the qualities of excellent customer service. Thank you Jean!!!

I have purchased a marble kitchen table with 6 stools from Value City thinking that it would be practical to maintain it and easy to clean. I was recommended by the salesperson to buy a protection plan with it if anything goes wrong, because I have 4 kids and heard to keep it up. While using the table I notice that any liquid that sits on top of the marble leaves a stain that you cannot remove and looks very bad. I tried different cleaning solutions, but nothing works! I called the warranty protection center to submit a claim.

Purchased several items over the years from Value City Furniture. Most recently a cream leather sectional sofa with the extended warranty. The extended warranty insurance is a scam. Don’t purchase this insurance. I will never buy from Value City again. Very disappointed that they offer an extended warranty without backing up their warranty service. Buyers Beware!

Horrible quality product. Scam warranty. I purchased the extended warranty. I called within 90 days of receiving my living room set because it already was falling apart. They finally sent someone to do photographs to document and then just send me a message saying that it wasn't covered. I wrote a Google review complaining about the quality and service. The Value City Social Media team reached out and asked for me to contact them. I did. They again denied the warranty saying that I need to put in a claim with the extended warranty. Now they denied me a third time saying that the damage happened too long ago. So I have furniture with broken wood, seems coming apart, poor quality fabric and stuffing and their only response is, "too bad because of technicalities." DON'T WASTE YOUR MONEY HERE!!!

I purchased my set for 6,000. After having it for not even a month I start having problems. They sent someone out who do not speak English several times to fix it. I called again 3 months later my console went out. They claimed they order the part. Never got it. Fast forward I paid for the warranty. They will not acknowledge it. I am 4,800 in and still dissatisfied. My furniture is white and it starting to peel now and come apart. I am so hurt I spent so much on my furniture for them to tell me under a year it’s wear and tear.

I will never purchase from this company again. My husband and I spend 3,000 on furniture and purchased the pure promise protection plan because we were told by the salesman it covered everything and in 5 years we would be able to come in bc and get a in store credit for new furniture if we didn’t file a claim within the five years. Well they lied. It’s been 4 years and due to children and time passing we needed to file a claim. We had stains and structural damage which they said they covered but yet we were denied…. I’ll never spend money with this company again!

I ordered my furniture from the Novi store in Michigan and waited 2 months due to delay and when it arrived it has cracks all over it. Why would anybody ship a damaged product to client!. The shipping company returned the furniture and I asked for my order to be cancelled and requesting full refund. Tried to call the store multiple times and been on the phone over an hour and no luck yet!. Terrible customer service and awful products' quality.

So disappointed in my table and chair set! They said it was real wood, it is absolutely NOT, we use coasters and wipe our table down every use! All of a sudden stains started appearing; then we had an accidental spill of Frank's red hot sauce, and it made a big mark and the warranty that we purchased "pure promise", would not fix it, refused!!!! I called and emailed both Value city and the warranty company, multiple times, no one helps and they now keep avoiding my emails and phone calls! I'm beyond sick!!!! Do NOT purchase from value city and if you do, do not fall for the scam of buying the "pure promise warranty".

I ordered the Nellie Dining Table - Natural and when it came I was unable to put it together because the holes in the table didn't line up with the holes in the legs...therefore I couldn't put screws in them. After a lot of back and forth with customer service I was told they were looking into it....That was over 2 weeks ago. I finally got a Dremel and sanded down parts to make it all fit. Terrible customer service.

Went to Value City to look at some furniture and walk out Very Happy with my purchase, walk in was greeted with a smile from a very nice helpful associate Ms. Shahana. I was very please she took her time show me different pieces of furniture's, I did end up getting my lovely pieces today and look forward to it in my new home! Thanks, Ms. Shahana, for helping me today, can't wait to get it. :)

I was a big fan of VCF, even though there were issues with my deliveries. Sales rep. Ms. **, kept me coming back, with her great customer service. Now I understand that things can happen with the manufactory, what I don’t understand is the miss communication from the store side. We waited around for my delivery on May 14, 2024, that never happened nor did we receive a phone call, that the delivery was not coming. So I had to call the store at 8:18pm, to find out what happened, only to be told it’s been pushed back till the end of the month. Now this is poor communication. VCF has lost a loyal customer.

We bought a bedroom set for our daughter. We told the delivery man that the bedroom set didn't looked like the queen set We ordered. It looks like a full set. He said no it's a queen. We tried to put her queen mattresses on the bed. Guess what it didn't fit. We called back to the store to get the around. They didn't believe us had our daughter take pictures and send them to the store. After sending the pictures no response for over an hour.

We purchased a motorized sofa and loveseat in 2021 (Comfortech Jackson). Everything was fine with the sofa until May 2024. I found that the controller module (The set is for the beverage cup, buttons, controller circuit board and connectors) became defective and the loveseat would not recline. Being out of the 1 year warranty (I read how worthless their 5 year purchased warranty is on this site), I actually did my own troubleshooting and found a defective IC on the board.

Browsing the store and purchasing our furniture was a great experience. Our salesperson was very nice and helpful. The problems started after we got the furniture in our home. Within the first six months, the back pillows on the couch began to tear and rip. One of the zippers busted open and then a spring popped out of the bottom of the couch toward the floor. I put safety pins on the zipper at first, but then ended up sewing the whole zipper shut. The warranty is a scam. They don't cover anything they say they do. I put in two claims, one for the fabric tears and another for the busted spring. Both of the claims were denied and said they weren't covered. I paid for a 5 year warranty that hasn't done anything in the first 6 months of purchasing the furniture. What a waste of money!

This place isn't worth it. I wish I had looked at the reviews before I went 3k in a new living room set. I bought the set almost 2 months ago and they have already pushed back the delivery date 4 times. But that sure doesn't stop them from sending a bill. The only good thing I can say is about the manager who is nice and tries to be helpful. It's not his fault the company he works for is incompetent.

This dining table exceeded my expectations! The craftsmanship is top-notch, and the wood finish is beautiful. It's the perfect size for family gatherings and dinner parties. Value City Furniture has good collection of furniture and excellent quality.

This company is absolute garbage, avoid at all costs. Their warranty is a scam. You will buy garbage and they will do nothing about it. The warranty does not help unless your product breaks upon arrival, because they always back out of paying by saying the furniture showed signs of wear before you reported it and the contract requires you to "report immediately". Immediately is not defined, meaning you will always be told "you didn't report it fast enough." As soon as your couch has been used, that warranty is meaningless.

What a fantastic find! This furniture store has a diverse range of styles to choose from, catering to every taste and budget. The staff was friendly and attentive, making the shopping experience enjoyable. I'll be back for sure.

I was disappointed that I had to return a carpet two different times because it was fraying and coming off the backing. When I went to the store to return the second carpet I was told I could only have a store credit. Tried to find another carpet which ended up being $300 more than the one I returned.

I have moved to my new apartment & was very excited about every single thing I did. Pay attention to every single detail & when it comes to buying furniture my sister warned me not to go Value City but unfortunately I’ve bought my living & bedroom furniture from VC. I have spend 7k. My electric recliner stopped working after 3 months, I’ve called customer service and technician told me that he ordered a part for replacement and will comeback in 2-3 weeks. It was first week of February. No one was bothered to update me on the status so I ended up calling them after a month then their rep. Told me that it will take 4-6 weeks.

They never keep your delivery date as they tell you from the start. It's going g to get pushed back and pushed back and months are going g to go by without any furniture but they don't mind taking g your money at all. And please don't get the warranty because they ain't going to give you nothing but the runaround and never fix it or replace it. I really wish people come together and let's sue them for the lies and high end cheap furniture. Just go buy some wood and fabric and build your own furniture.

I purchased a red love seat and couch in 2021 the couch began to peel, I purchased the warranty, I'm on my 2nd claim with no help. They won't repair my peeling couch. They sent out some type of stain remover, it's peeling. My warranty isn't up until 2025. So why won't you repair my couch? This is sad and a rip off, why sell a warranty if you won't honor it. No one came out. I sent pictures of my couch. It's going on a year, that I'm going back and forth with these people. No results. Do not purchase furniture or warranty because it's a rip off. They will not fix your furniture. I'm very disappointed in this company and I will spread the word and get the news involved.

We went to the Value City on Preston, located in Louisville. The sales lady was nice, but Value City does NOT follow through. My girlfriend is facing severe medical issues to her spine. We had to miss two days of work going on a third day. They won't even call and say they have to change the delivery. Nothing. Still have not received the furniture that is owed to us. Will not be buying any other furniture from Value Crap city.

I entered Value City Furniture, Catonsville on November 12, 2023 and purchased a sofa set. Marcus Ford the sales representative & his manager gave superb service! However, today is Wednesday, March 13, 2024, and I still have not received any furniture, yet I am paying for the merchandise! The delivery department has given me six different delivery dates since November. The last two delivery dates, they wanted to delivery half of my order, in which I declined because furniture is suppose to wear & tear at the same time. As I stated, the customer service was excellent, but the delivery department has a lot of room for improvement. Unless you have four months or more to wait and don't mind paying for furniture you haven't received, I would not recommend VCF.

One of the worst customer service. Sales person Kayla ** who sold us bed frame said it comes with bunky board. We didn’t got one. They wasted my time and money. Not a recommended shopping place NOVI.

Sinkhole in couch after my 120 lb self sat on it for a few hours. VCF will give me back 400 meaning I still pay $850 for a piece of junk or let me pick something else and pay the difference and delivery again. I don't want anything else. Filed a dispute with credit card.

I shop at VCF Falls Church Va and only shop with Nelson, he's personable, appreciates and enjoy his customers, he is fair, kind and he takes pride in his job and very modest about his level of expertise. My family loves Nelson. He's the best!

Do not get any protection plans from Pure Promise Furniture Protection Plan. They tell you things are covered and then you make a claim and it sits there until you follow up and when you call they will close out your claim and say it's not covered. Their customer service is not only bad (because the guy on the phone could only tell me it's not covered and the claim is closed) but they not even sent anyone out to look at it. Their warranty plan is a joke. Don't pay for it.

On 11/18/23 we purchased a beautiful Black Kitchen Island with 4 chairs. The total price with delivery was $1,600. After 1 1/2 months the black paint started to peel and chip. A service rep came to our house and said that was normal when they paint over this type of wood and that maybe we should consider buying a piece of glass to put on the top as it will continue to happen. Purchasing a piece of glass for the top is not an option as this table has a fold-down leaf, nor did we want a glass-top table. The service rep led us to believe that we would be able to return this table and select something else.

We purchased a tufted sofa and love seat from Value City Furniture in April 2020 (during COVID) and we added the Warranty Service -Pure Promise 5 Year Plan to our purchase. After three years of absolutely no to very little no wear or tear (no stains, or damage) the stitching in the fabric began to loosen, tear and rip (exposing some of the cushion). This sofa and love seat set sits in an area least occupied and mostly on display. We submitted a claim that was denied after being told by the their Furniture repair expert that there was definitely a defect in the original stitching ("stitched too tight").

3 delivery appointments canceled. I paid in full for my living room furniture Black Friday weekend. As of today I got the third call for delivery to change again the date. Well I won’t be home that day. She states, "Well it will be in that day." Oh well. Guess I am getting my money back tomorrow and cheaper is not always better.

Never buy anything from this scammers! They are sold and shipped furniture without legs, the delivery crew roughly threw the furniture out of the truck onto the asphalt and when they brought the furniture in they made a deep long scratch in the middle of the guest room on the hardwood floor that we refinished 3 weeks ago! They are do not respond to emails and calls, we are filing a lawsuit against them!

Every time I have bought my furniture I only wanted to deal with Lawrence, He is professional, courteous, and in my opinion is the best sales person at Value City. He looks out for his customers. He makes sure you get the best deals possible. If something is wrong he definitely straights it out. Lawrence is the best!

I was assisted in making important decisions for my tiny apartment. From financing to finding the right choices. I'm very excited and grateful. I'm happy with the advice for a frame for the bed and my furniture. Delivery was today. Helpful sweet guys. Thank you VCFurniture!

I bought my furniture in September and needed repairs right away, which I did buy the warranty (Don't buy. It's worthless.). Here I am in December trying to still get help and the customer service lady named Destiny would give me the manager!! DO NOT BUY FROM THIS COMPANY. THEY SUCK!!!! THE FURNITURE IS CHEAP!!!

I purchased a sectional in July 2020 and the motor for one of the sectionals went out in December 2022. I had purchased a warranty with the couch so I scheduled for someone to come look at it. The technician came out towards the beginning of February to take a look and he told me he had to order a new motor. He informed me that due to Covid, parts were taking a bit to come in so he quoted 6 weeks to 3 months on the delivery of the motor and told me I needed to call back to schedule the repair. Months passed and the part never came so I called the warranty company back. At that point they informed me that part was no longer made. They said to wait for a message about how much money they would offer to settle the claim. 2 months passed and I never heard from them so I called back again. The representative on the phone said I should hear something before Christmas.

This person went out of her way to assist me in looking for a loveseat. She is a pleasant, compassionate and patient young woman. I have shopped at this store for years and have always had such nice people assist me but Pamela was exceptional. Please hold on to her as there are few as her. Sincerely, Sally C.

I called to file a claim on a couch I purchased. They told me it will take 8-12 weeks to receive a new part (that was in Aug). It's now November and going on week 14 and still nothing. I called to complain and they told me it's the supplier and they would send them an email. And still nothing.

Upon my arrival at the store, I was approached by Ms. **. She was so professional, personable and very warm. It was like I came to see a longtime friend or family member. Even though I was looking to purchase furniture, she made me feel like she was my personal assistant with my best interest. If there was an issue or situation, Ms. ** would take it upon herself to get the situation resolved ASAP and will follow up with you. She is the BEST!!!!!!

I purchased "pure promise" from these guys and they did not cover frame damage that happened to the sofa after 3 years of use. They said we purposefully ripped apart parts of the sofa without any proof from their inspector. These folks cost 600 dollars for pure promise warranty and refuse to honor it when you need it. This company has been a headache and my family feels we have been scammed out of our money.

Christian is a lying crooked sales person. He lied and assured us that our reclining sofa and recliner were 100% leather! Lo and behold, a short time later, we come to find out that it is faux leather (fake leather). But since it's been more than 7 days past purchase, the store refuses to do anything at all about this. Refuse to refund or take furniture back. Knowing that Christian downright lied to us to get his commission check. Also illegal! "Theft by deception". I won't step foot back in that store if they were last furniture seller ever. It's a crying shame that people like Christian can do things like this to hard working people and lie and scam people and still have a job there. KARMA will get you! You lying pile of trash!

I bought a couch and recliner set. I paid for the 5 year warranty. The back of my chair let go on one side. I contacted the warranty department. They said they don't do normal wear and tear. I take very good care of my furniture. There's no reason it should have broken. I will not ever buy anything from them again!!!!

The arm on our chair broke, and we reported the damage within the time that you needed to so they sent someone out to come and repair the chair. Well, they did more damage to the chair and said that they would follow through with the next steps and never did, and now the #Warranty will not cover the damage, because the claim is past the date of when the damage initially occurred, therefore dismissing it immediately without taking responsibility for causing more damage to our chair, so not only are we out a chair that we paid for but also cannot claim the warranty that we also paid for.

I have been loyal to Value city where we never had issue buying from the stores.. We spent almost $5000 furniture sofa from the store and we had to buy one piece of Rug online to have everything on time for delivery from the store and the rug online.. Value city delivered my rug that is worth $370.00 to different house I believed as per the pictures shown on FedEx tracking company. The house that it was delivered was not my house, I called several time and I spoke to customer care supervisor MICOLE resolution supervisor that was very rude and unprofessional.

My $1,000+ chair has been broken 10 months and the part needed will still be another two? months in transit. Being handicapped, I can’t lie flat to sleep in a bed but I can’t sleep sitting up either. The back will not recline to a comfortable position. I’ll NEVER buy anything else from them again!

At this point they’re just playing with your time, they deliver their stuff when they want and if you call their customer service to ask about the delivery they can’t even find the order even when you have all the information. I was literally on the phone for over 20 minutes with all my information on hand and they couldn’t even find it and now they don’t even answer the phone when I call.

We spent around 5,000 total on couches and table set. We were told in 5 years for any reason - even if you just want new in 5 years - you can use this warranty. We were lied to by the salesperson and the furniture is the worst quality I have ever seen. One couch has collapsed on side, chairs have broken on back and bottoms. I was told nothing would be covered but they could replace the buttons. I get calls to come out to replace buttons on a couch that is worthless, but they can’t even do that because the buttons were never shipped. Multiple people have fallen and gotten hurt in dining room chairs because of them just collapsing. I’ve never seen such low quality furniture and a company that scams for a warranty. They should be shut down and held accountable.

We went shopping at Value City Furniture last Sunday. Our sales person, Ozie ** was friendly & low keyed on initial approach. He listened to what we were looking for & asked clarifying questions before pointing us to the area of our interest & allowed us to browse on our own. After a short period of time (enough to see the prices & styles), he introduced us to a clearance area with good deals. We selected a manual reclining arm chair. The purchasing process was a breeze. On Thurs., exactly as we were informed on Sunday, we received a call the chairs could be picked up. This was our choice & the young man in Customer pick-up was also personable & helpful. The whole process was smooth & the chairs are comfortable & look great in our living room.

This company is the worst furniture store there is. The associates have no idea what they are doing and I purchased furniture and now I have been pushed out a second time where that put me at a month and a half before I get all my furniture. The young lady attitude was nonchalant. No empathy and no accountability. Anyone that is thinking of purchasing furniture from VCF. DON'T.

I just made a purchase from Value City for a very nice 3-position recliner. While sitting in it today watching tv a commercial for Ashley Furniture came on about military discounts so I called and Value City and asked if they offered one and I was told it depended on what I bought. When I told her I just spent $1200 on my recliner she said she would apply it, but I had already picked it up. She then came back and said I couldn't receive any discount. I won't ever shop there again.

I have bought a lot of furniture and have loved it all. I had one problem with a mattress and George took care of it for me in a matter of a few minutes. I really appreciated him taking the time to listen to me and offering up solutions for me. I love VCF furniture and prices and after George taking care of me I will be back. Thank you

Be delivered, one of the items is damaged and now I am out at the back of the list to receive a new dresser after their mistake. Now I have to wait another 2 months. This is unacceptable!

I purchased a queen bed and a day bed then paid for delivery/mounting. Guys show up and apparently forgot the hardware. 5 days later called the store and nothing. Call corporate and got a nice lady to help. Few days later and again forgot hardware for the daybed. Called the store back and the redness from the manager at the Matthews, NC store Sherida to the woman at the corporate store was something I have never heard or seen before. And I still don't have my daybed put together and still no time frame. Extremely disappointing but I should have listen to my wife and bought all the furniture a Stickley rather than cheap out of the guest apartment.

I needed to purchase a bed, mattress, and boxspring for my step son, but I was out of town. The manager at the Howe Ave. Value City Furniture in Cuyahoga Falls Ohio, John **, went above and beyond to help us out. Thank you for being so flexible and for going out of your way to help us get a bed for our son AND staying in our budget. You were beyond helpful, John. I hope you see this message. You are our new go to furniture store! Thank you! Connie

Bought a desk today and when unboxed realized it was broken. When calling the store to get it exchanged I was told I should have unboxed it at the store and checked for damage. I was also told that this is the 10th desk they have returned.

Was charged an exorbitant re-stocking fee some 15-20% of my total for a custom couch that didn't fit. Sent it back same day in perfect condition which I'm sure they'll use to make money off somehow. The couch was DELAYED by several weeks with horrendously inconsistent and wrong notifications (saying it was for pickup when I paid for delivery). There was no attempt made at decreasing this fee that was again not explained. It was apparently expected that because it was a custom order, that I go online to Value city.com and read the fineprint myself. I also had interest charges on my account when my receipt explicitly says that no interest would be applied.

Lori provided excellent customer service with two returns and two repurchases. Went overboard to provide me with the service I was seeking. Very professional and helpful. Thank you Lori for making me want to do business with you again.

On December 6, I received a wardrobe. The next day, I opened the boxes and found two pieces broken. On December 7, I emailed regarding this situation, and I am still waiting for something to be done since that time. I gave them all the details they asked for and all the pictures. I emailed tons of emails and called a lot of times - no one doesn't care. All the time, they said they needed to reach out to the vendor to check what they could do. After a while, WHEN MY PATIENCE GOT OVER, I told them that I wanted to return the wardrobe, but the customer service said that my return window was closed. That's not my problem that you can't figure out what to do faster, I informed customer service right away.

I am making sure that everybody knows Value City should not be somewhere you want to buy if you want quality furniture. I purchased a Zara bedroom set in March of 2021. I am still fighting to get just a small exchange. When I got the furniture after spending over $9,000 for every piece of furniture was either broken, cut, chipped, scraped, damaged, sliced, some type of damage was done to it. The drawers don't even fit into the dressers. When they dropped off the furniture I immediately saw some of the damage and the delivery man refused to put it back on the truck because he was dressing his Sunday's best and he didn't want to get dirty I am assuming.

I would start off by saying if you love your money and love your house and love your peace of mind, you will be better off by going to Gardener white or Lazyboy. Each time I have purchased something from Value city I had horrendous experience but still I kept them a chance to come clean but the people who work there are rude, dishonest and frauds. The delivery guys have an attitude of a CEO. Everyone thinks they are the boss, and if you show then their real face, they feel like they have been disrespected. They sent the wrong parts of our bed twice. Delivery guys show up at the door early instead of the given time frame and dictate that we are suppose to be at home all day no matter the time frame window, as if we dont have to go to work or have any other commitments. The people who answer the phone are the meanest people I have ever met. It is never their fault. Everything is blamed on the consumer.

I was sold an adjustable bed frame. When I set up delivery she first checked to see if it was in stock and she said it was. Set it up for a Thursday a little over a week. I then set up delivery of my bed for Friday as I needed the frame first. Then I set up someone to pick up my old mattress the day before the frame was to be delivered. The night before I was removing my old mattress I got a call saying my frame would be delivered the next week and not when it was arranged. I said that was unacceptable and I had to have it and was told too bad it wasn’t in stock.

Walking into the Robinson Township VC store we were greeted by a salesperson Terri. I mentioned what I was looking for. She directed us to the location which had three aisles to view alone, which is my kind of shopping. We made our decision, Terri was professional and efficient in getting my order and details set up. My merchandise had a sales ticket on it. The sale ended the day before but VC honored the Sale price which made me a very happy customer. A few days later I realized I purchased the wrong size. Called the store, spoke with Nancy who had to call back as to whether Robinson store would still accept the sales price or not. Nancy called with great news! Yes, it was the store's mistake and they Stand behind it....Robinson Center Values their Customers! Made a believer out of me! I will return to Robinson Center VC for future purchases...

Horrible furniture store, bad customer service, bad deliveries. I purchased my power recliner sofa from the Utica store and it was delivered from the Novi store, the delivery people dragged the power recliner in the truck to get it down, never thinking that this my damage the sofa, the dust liner was ripped, they scratched the back of one of recliner seat, the power cord was never delivered, I purchased this sofa on 11/9, the first delivery was scheduled for 11/16 after 3 confirmation, I was called to let me know that the sofa is damaged and it would not be delivered until 11/23, today is 11/28 and I still don’t have the cord.

Please make sure you do not accidentally send an extra payment and ask to have it refunded. They sent me a check for a refund and then added it on my account as a new purchase causing my minimum payment to be increased. I was then told that it would take 2 billing cycles to be fixed and I would have to pay the increased payment during that time. Like I really have extra money to pay on my already high minimum payment. I have never missed a payment or paid late. This is ridiculous.

So I visited Value City in Greenwood, Indiana. Picked out furniture and used in store credit services. After I did the application went through all the paperwork, signed the contract and decided not to go with them. I cancelled the order before they could even deliver it. I made a $320 deposit and now they refuse to refund my money. It's been almost a month now and the return policy says if you cancel then your refund should be at the store to pick up within 7 to 10 business days. What should I do?

I bought a lather sofa for $3000 and production planning warranty for $499. After 3 months the color change and I called them, they said, "Wwe can’t do anything for you." It’s a scam. I will never ever bought any plan or furniture from there.

I had a scheduled delivery for November 1st, which was confirmed to be delivered on November 1st in between 9a-12p. On the day of, which is today November 1st, I received a text message that they would be here in between 12p-2p, which is not the time I agreed to. I checked again and it was pushed to 2:40p-3:10p without my consent. I called to get a refund on my delivery considering that I legit had to take off work to receive this order and I was told they would only PARTIALLY refund me and give me half a store credit or a full store credit. I feel like because I had to LOSE money by taking off of work to receive this order I should be refunded the FULL amount of the delivery fee. I get it, you are supplying a service but I had to take off a FULL day of work and LOSE MONEY because of your miscommunication. I do not recommend Value City Furniture for their lack of empathy towards my financial loss in the situation due to their mistake.

When I purchased the recliner it was not in a closeout area. It was with the rest of the furniture on the showroom floor. It worked for Seven weeks and then while I was sitting in it with it reclined It collapsed. I did not jump on it or abuse the chair in any way. It was defective because the metal framework failed. I called two managers and they said they would not fix it or replace it because it was on sale. They knew this recliner was defective, I believe. Because when I called them the store looked me up by my phone number. They said, "You bought it Seven weeks ago and we will not help you." Very rude, actually yelled at me.

Eric, in the customer service department, did an above and beyond job at rectifying and compensating me for a delivery issue. He was very thorough and had excellent follow through. He should definitely be compensated by Value City Furniture for his hard work and consistency.

Furniture not even 2 years old and fabric coming apart bought protection plan and they denied claim says normal wear... Ummm no fabric is not suppose to come apart and rip in less than 2 years... stay away from the mellow furniture. Very poor quality.

I purchased a sectional from Value City. I measured my space and the elevator I thought I the furniture will fit. When the delivery guys came they called me to come down stairs. When I got down stairs they had Sofa part sitting in front of elevator. They said it’s not going to fit. I’m like they are the experts ok. I went back to cancel. I was told I‘m getting charge $299.00 for restocking fee and $189 for delivery fee. $489.00 for something I don’t have. Times are hard. How can they take from people. THEY JUST ROBBED ME! DO NOT BUY FROM VALUE CITY IN NEW CARROLLTON.

I am a 65 year old disabled Army veteran that needs a cane/walker and is hard of hearing. After buying a $10,000 5 piece bedroom set and matress/boxsprings from Value City Furniture in Kalamazoo, a date was set for the furniture to be delivered a month and a half later. The first time they showed up, I noticed the furniture was the wrong color, but the driver said it was probably just the lighting in the showroom was different and delivered it anyway.

We purchase a lift chair for $999.99 and was delivered today with 2 men, they brought the chair inside our house and it's soaking wet, and the side has mud. When I told them that the side is dirty, one of the men went to our kitchen and grabbed a paper towel and dish soap and wipe the dirt. This person is very disrespectful, he didn't even ask permission, when I said that it's wet, he just responded because it raining, and I said, "Why you guys didn't covered it or just told us so we can offer you something to cover it before you bring the item inside." The person that delivered the item is very unprofessional, very disrespectful, the chair isn't cheap, I was hoping they will treat the item as their own. When I told them I want to call the store and wait for a second, they just leave and left my front door opened. I'm very disappointed with Value City Furniture Delivery service that we received today. It's HORRIBLE.

My family’s experience with Value City was absolutely horrendous! First they partially put together the bedroom furniture for my two young daughters at the store, transported the unfinished furniture to my home and FORGOT THE DIRECTIONS to complete the bedroom furniture! Oh but it gets worse… They attempt to leave the furniture at my home, incomplete, but stated that they needed to come back with the directions, BUT THEY DID NOT KNOW WHAT DAY OR TIME THEY WOULD COME BACK TO FINISH ASSEMBLING THE FURNITURE! We directed them to take the unfinished monstrosity back.

I ordered a coffee table and a set of nesting end tables in January 2022. I paid in full and was given a delivery date of mid March - which was fine. I get a call at the beginning of March saying that it will now be April before they can be delivered. I said ok. In April I get a call that the coffee table had been "dropped from inventory" and could no longer be delivered. I asked how this could happen, as I had ordered and paid for it back in January. The customer care rep had no explanation. They offered me a refund or credit and I took the refund, and was still supposed to be delivered the nesting tables in April. Fast forward to June and the same thing happened to my tables. No inventory. Seems like they should have said this from the beginning. It all seems fraudulent to me and I will not be shopping here again.

Don’t waste time or money with this company. I’ve bought furniture here multiple times and it’s been a fight or them flat out refusing anytime I did have an issue. My tipping point to never deal with them again was when I bought 2 sofas in 2021 (1 year and 1 month later) noticed that the pillow ripped and pulling away from the back, same sofa a cushions threats are starting to come out so I remembered the warranty I purchased for peace of mind. I contacted them and within 50mins got an email that they carefully reviewed the claim and determined it’s normal wear and tear. I called them and questioned how within 1 year how normal wear and tear would cause the stuffing to be coming out and the pillow ripping away from the back casing. They told me there nothing they can do, it’s wear and tear and my policy doesn’t cover that and hung up.

I ordered a couch and loveseat from Value City Furniture. Took 3 months to get here and they damaged the first couch. It had to go back and then waited another week for a new one and that one came damaged. I called and also chatted with customer service and they acted like they could care less. Just sorry you will just have to wait until we can deliver a new one. Worst customer service and delivery people I have ever tried to work with.

My fiancé and I purchase a couch with a help of Kelemework. Very professional and good knowledge about products and services. I have an excellent experience two years ago. Customer service still good. Thank you. Please keep up the good work. Yared

DO NOT buy your furniture here...I paid over $4000 for a sectional and after 2 months the fabric is pilling and look horrible. I called and spoke with CC who identified herself as a manager (she is a lead receptionist) and she told me she would allow me to get a in store credit but not a refund. I asked to talk to the store manager who she told me is not working (she then put me on hold). 30 seconds later JJ identified himself as the store manager (he is the warehouse manager) and told me I could get a in store credit. I asked who the owner of the place was and he got Christine on the phone. Christine told me JJ is not the store manager but she is.

I order a $200 bed because when I was moving my bed broke. I just wanted something for a year long because I will be moving again. I order the bed Feb20 and they told me I will get it by the 16 of March. They send me a email to tell me that they change the delivery date. I trash my old bed I was managing. It wasn't deliver. I called them and they said that the delivery was changed without letting me know. The 20 came and same thing happened. Change it to April 4 and still no bed. I called them and they will make you feel like you had known that how their delivery work. I have to get some from Amazon which came in three days. If I Knew, I could had gotten it from amazon. Still trying to get my money they keep acting like it not my money. This why many people prefer to go amazon first. Learn my lesson. They don't have zero star that why I give them one but honestly, they don't worth it.

I purchased a dining room set and one of the chairs broke. I called to have it fixed or replaced. The service was horrible. You can’t get anyone to answer. When they do they don’t care about you or your furniture. Took forever to have someone come out to fix. When the repair tech showed up he could not fix. Said he would order us a new one. Never heard from anyone so we followed up and they tell us they need to now pick up the chair and bring it to the shop. They will not replace. The unpleasant and unprofessional claims manager Sylvester told me it they're right to do in shop repair. He was extremely unhelpful and lacked any customer service skills. Ok so the pickup is a week out and once they get it. Takes 7-14 days to get a response. DO NOT BUY from them. Once they have your money they do not care about you.

I purchased a dining table and 2 bedroom sets from Value City in Greenbrook, NJ with a 5-year protection plan hoping if something goes wrong they could fix it. We had some issues with chairs and called Value city, after rescheduling their visit twice their technician came and evaluated the bed set and chairs, he mentioned that they need to repair and fixed and that he was unable to do.

Chris ** was the sales person who helped us. She did an excellent job. She went above and beyond to get our furniture to us in a timely matter. Excellent job Chris! We will shop there again. Thank You for everything you did.

DO NOT SHOP HERE. Value City delivery men are con artists. The two people who delivered my furniture yesterday told me my couch wouldn't fit up my stairs. I asked them to lean it another direction and pull it into my kitchen slightly over a banister. They told me it was against store policy for them to not use a stairway and they personally asked me for $80 to do it and break the rules, or they would have to refuse my delivery because they couldn't fit my couch in one specific direction.

I bought two living rooms and dining room and bedroom last September, and they tell us we will Receive it last December.. BUT they always give us hope for next month. Now they tell us we will receive it in June. TEN MONTH to receive our stuff. WE Spend more than 10000 dollars and now we sitting on the ground.

I waiting 2 months for a recliner. When I got it and picked it up the recliner had 2 left arm cushions to attach to it. I called to have a right arm and they put me on hold for 20 minutes then the recording started over and they put me on hold again then said they would email a manager. Never got a call. I called again. No manager and no way to reach my salesman who was out until Saturday. No phone number to reach him. They would not take a message and no vm.. Were rude on the phone. The assistant service manager actually told me to call when the manager was in and I went to ask for a name. She just hung up. The customer service girl was rude. Horrible customer service. I also reported to their headquarters. Will never do business with them and will make sure everyone I know hears about this. Warrensville Hts Ohio location. Horrible service.

There are a lot of furniture stores going out of business. Value City has kept their footprint small and the quality of their furniture high. I’ve purchased all of my furniture there over the years and they never disappoint. Sometimes I go inside just to look around! I never do that with any other furniture store!

Beware of refund/exchange policy, even if you are purchase often. While placing an online order the delivery date was 24 Nov, turned to 24 Dec once order was placed. Inadvertently order barstool instead of counter height stools, tried to refund/exchange but could not because the 7 day refund/exchange policy had passed. Nevermind that the delivery date was not the date given after placing the order, I contracted covid which caused to quarantine, my area had a snow storm and I got to the store of 12 day of receiving the items, it's furniture, 7 days is unreasonable, you can certainly will lose your money, $430, not even a store credit. They have several items I wanted to purchase, but they will never get a dime from me.

After calling several times today I was able to connect with Armina in the maintenance Dept to get someone out here to check out my couch. It's all set to go. They plan on. Coming out on the 27th of this month. Armina had me call her back to reassure they had it covered. God bless her.

I have been waiting 7 months for new furniture. It was paid for when I purchased it. Value City has given me 7 different dates for delivery. The night before the last delivery date I received a call that it would be another month. So I’ve had no furniture for 7 months. I cancelled the order and went to a different store and bought the same furniture and it was delivered in a week! Bad business!!!

I want to begin by saying that I am generally a very patient individual and am very understanding when it comes to giving someone the benefit of the doubt; but our extremely poor experience with Value City Furniture has resulted in my first ever review of a company in the hope that nobody else has to go through the situation that we have with this company. We understand that the COVID-19 pandemic has put a strain on everyone, businesses and individuals alike - but that does not warrant deceptive (borderline criminal) practices, false guarantees, and poor customer service.

I purchased a kitchen table with 4 chairs from the Robinson value city furniture. They gave me two of the correct chairs and two different chairs. I called the office for 3 weeks and still don’t have the correct chairs. They keep telling me they found the chairs. First they were going to ship them to me through Fed-ex waited over a week they never came. Then this week they found 2 chairs at a different store. I told them I’d pick them up even though it’s over an hour drive. I called Saturday and the lady told me never mind they won’t be in until June!!! I paid $600 for this merchandise and expect it now. I never got a phone call from the manager of the store. They don’t know the name of phone number of the district manager! I will never shop at Value City Furniture in Ross Park again!! Save your money and time and go somewhere else.

I worked with a gentleman in the store. He was very helpful in telling me which brands last the longest and helping me pick the best sofa that fit my needs. I’ve had the sofa for 2 years and it’s held up well.

NEVER EVER ORDER FROM VALUE CITY FURNITURE. You will NEVER receive your product! They consistently change the dates of delivery!!! STAY AWAY... GO ANYWHERE BUT VALUE CITY Furniture!!! They lie and say they called you. I went to T-Mobile and pulled my call log and never received a phone call. Only knew the item was not coming by looking on track my order.

When we purchased the furniture from VCF they pushed their warranty on us. I said these warranties are bs and they never cover anything. They insisted that their warranty Pure Promise is the best and that they will cover everything. So here we are today. Their warranty didn't cover anything and they won't refund me the cost of the warranty. These people are shady. Don't do business with them.

Mayfair is the bedroom furniture brand. It seems to be on the higher end (at least price point wise compared to some things I've bought over the years) and is not the greatest of workmanship. I have bought for my family has from Value City for decades and this has by far been the worst experience since May....and will probably be my last.

There was very good customer service at the store I went at, workers were very helpful and nice. The furniture I purchased is very good quality too. I would highly recommend going to their stores if you're looking for high quality, reasonable priced furniture.

I purchased a desk and it was delivered on 11/27. The desk was missing the handle on the left side. The delivery man took pictures of the desk with its missing handle. The delivery man searched the truck but couldn’t find it. He called the store. I was told someone would contact me and set up a time when they can come and put the handle on. No called by Tuesday 11/30, so I called Value City. After a 45 minute wait, I was told again someone will call me and set up a time when they can come bring me a handle. I was also told I can call again if no one contacts me. Well, it’s 12/3 and I haven’t heard anything from Value City. So the heck with them. Rather than waste my time I just went to Home Depot and got it myself. I paid full price for a defective piece of furniture, but Value City will never have anything in the future that I will buy, since they treat their customers like this after they’ve gotten their money. I’m done with Value City!!!

Awful experience. A lot of these reviews have to be fake based on my experience. Bought a sofa in July, they said it would come beginning of Nov. I asked multiple times, and called multiple times. Is it for sure coming in Nov? They said "yes, yes, no problem". Well I get a call today saying, "Oh by the way it is now delayed until January and it is just an estimate." What a joke, they are defrauding people of their money. I called my credit card company immediately and was immediately given a refund. Visa is now investigating Value City, and odds are they will no long accept transactions from Value City. I would recommend you go anywhere else. Maybe not Marlo either (they are bad too, just in different ways).

Worst customer service I have experience in my 67 years. I purchased a bed on November 3, 2021. Still waiting for delivery because of backed order bed rails. Take the rails off the showroom model and delivery my order before Thanksgiving as promised. Put showcase bed on another rail since everything is on back order anyway.

I order a bed from them telling me the bed was in stock then a day before the bed was supposed to get delivered they called and saying it was not in stock all of a sudden. Then I get an email saying confirm your delivery so I did and I called them a day of talking about I have wait two weeks. The same thing happened to me in May with a bedroom set. I tried to give them another chance but it keeps happening. They didn’t do anything to accommodate me. I even spoke with the store manager and he he did nothing. They tell you things are in stock just to get your money.

We bought two chairs which weren't the ones we really wanted, but settled for since we had family coming in from out of state and the other ones couldn't be in on time. We purchased these chairs on July 17, 2021, by August they started to fray and the material started looking horrible, I immediately they could not send anyone out until today which is October 13, 2021, they may possibly fix them, but my past experience with Value City is not good, why I went there again is my fault, the last leather living room set was leather and started peeling on the seats and arms, I called once again immediately. Only was told the warranty was out 3 days before I called, I did call corporate and was told there was nothing they could do, as I said why I went again is stupid on my part but I needed furniture in a hurry, I intend to tell everyone I know and everyone on Facebook.

My wife and I visited one of Value City Furniture store and placed orders to buy full leather sofa set and full bedroom sets (bed, dresser nightstand....) on May 2021 and they promised that it will be delivered on Aug 2021. When we ask why will it take 3 full months for delivery, they convinced us mentioning COVID as reasons. When Aug comes we received a call and told us the item is ready to be delivered. When the delivery date approached we again received a call and notified the delivery date is delayed for another month. Imagine for the item they said it is ready to be delivered after we waited patiently for 6 full months, they still playing a game by calling and giving nonsense excuses about the delay of the furniture.

Got a bedroom set from them in Nov 2020 and as of today, Oct. 2nd 2021 I still don’t have the entire set delivered. They rescheduled deliveries multiple times, having me or my husband take off work on multiple occasions. We received first the chest, then few months later they sent me the bed and the nightstands, then I had to wait again for the vanity, and as of today I’m still waiting for a mirror. I don’t recommend them and I hope you don’t have to go through all the frustration that I had to go through with them. Save yourself the trouble!!!

I purchased a sectional sofa from Value City Furniture (clearly my first mistake). From the beginning, this sofa sounded creaky, unstable, and poorly made. It felt like no quality was out into the manufacturing of this sofa. I stuck through and figured the sofa needed to be broken in a bit. Recently, this issue has gotten progressively worse and the set sinks in causing uncomfort and back pain.

I am a loyal customer with Value city and I know due to Covid things have been put on hold with the distributor. But when I went into the store today to spoke to a manager by the name of Toni that has no people skills need to be trained all over again and continue to lie to me about my order that I placed in March of this year to tell me that my order will not be delivered until next year and he will look into trying to get it out to me in two weeks this has consistently been. Been a problem with going back-and-forth and all they can say is, "here’s nothing I can do about it. Do you want your money back?" With no people skills. That’s not what Value city CEO wants their managers to tell people.

Greg **

First I want to say I understand the delay with Furniture. It’s happening everywhere. We have been waiting over 5 months. We purchased our set first week of April. It is now September. We was told we would have it in July. They have pushed us back 2 months. We finally get the call to say they have everything is here. First they said we will have delivery Thursday. They then call back and say Friday. One of our pieces was at another warehouse. Friday come and no one calls. It’s past the deadline I call them.. I wait an 1 hour they pick up and hang up. Call back. Went to a totally different department. They look up my order and say it’s scheduled for next week. I explained I had phone call and have a confirmation text.

I just had a delivery at 10:00am this morning. The delivery driver and his helper were useless. I came out. The delivery was outside messing with my plants. He finally goes to his truck to get the head and foot board. He didn't even try. The helper was trying to position to get the headboard up the steps but the driver was lazy. I have had a previous delivery and they did well but they were the worst.