Value City Furniture Reviews

Herold ** was very helpful setting up the furniture for us. He fixed for us a seat that had a reclining issue. Overall very happy with city furniture. The furniture is very good quality, the saleslady was friendly at the shop. 5 star it is!

Do not purchase anything from Value City Furniture. I purchased a couch and chair and paid for them 2 weeks ago. We went today to pick the furniture up and they sold my chair that I paid for to someone else. They refuse to refund my money and told me I have to file a dispute. The company is going out of business so I don't feel that I will get my money back. They also refuse to take the couch back and refund my money for that. Terrible business to deal with. Glad they are going out of business.

Bought a sectional in October. Paid by check. Was suppose to be delivered December 18. Called them the week before to confirm delivery. They had filed for bankruptcy several weeks beforehand. I didn’t know this. The sectional I bought was not available. Couldn’t find a small sectional to replace, so they offered me refund and said it would be 6 to 10 days. I just got letter stating that there will be no refund, that it may be refunded in future with no guarantees. $2400.00!!

Military member that needed furniture and went to this place. I bought a 4k sofa set from them and they promised to deliver if on post. Lies, I paid for delivery and they stole my money and told me they can't deliver on post. Delivery drivers have warrants...so I had to pay for outside delivery service and because they are in chapter 11 they can steal hard working people's money and lie on the contract and won't give you your money back. Oooh and it took me an extra month to see my furniture. Liars and crooks. Please go to Ashley or another store. They are thieves.

Do Not Buy From Them!! They've filed bankruptcy and I'm currently disputing over $2500 in damages to my furniture they setup in November. They didn't even deliver all of my furniture but charged me. They're not allowed to give refunds or replacements because of the bankruptcy they filed NOV 2025 but still selling their furniture to customers that are unaware. Do better VCF!

Avoid Easton Value City Furniture at all costs. I purchased bedroom furniture a few weeks ago after the salesman explicitly told me everything was in stock and ready for delivery. Today, I was informed that the items are suddenly “no longer available” and that I’d have to wait another month for the rest of my order. This is completely unacceptable. When I asked to cancel and get a refund, the sales department told me I would need to “go through the courts” to get my own money back. This is outrageous. No customer should be treated this way. The level of dishonesty and the refusal to issue a refund is absolutely unacceptable and shows shockingly poor customer service.

The worst company ever!!! No wonder they are out of the business now. The Louisville manager and the Nicholasville Rd (Lexington KY) are the most unprofessional ones!!! Stay away from them. Those two managers are one of the many reasons that company has gone through bankruptcy status.

On 12-9-2025 I was advised by VCF that the piece of my sectional purchased 9-5-2025 that I have been waiting for to come in has been dropped and is no longer available so I will not be getting it, I now have half a couch.. they are not offering any solutions because They are under bankruptcy so I am just out a couch and the money..

This is an awful business. If I could leave a negative star rating I would. I have been lied to several times about delivering and prices. You can never get ahold of anyone and when you do they all say there is nothing they can do because the business is filing bankruptcy. They can’t do any refunds or returns.

Very poor experience with Value City Furniture at Novi, Michigan. I purchased a couch and the delivery has been rescheduled multiple times without anyone informing me — I had to chase the store for updates every time. When I called, the behavior was unhelpful and borderline rude. For a brand of this scale, lack of communication and basic courtesy is unacceptable.