Value City

I needed to purchase a bed, mattress, and boxspring for my step son, but I was out of town. The manager at the Howe Ave. Value City Furniture in Cuyahoga Falls Ohio, John **, went above and beyond to help us out. Thank you for being so flexible and for going out of your way to help us get a bed for our son AND staying in our budget. You were beyond helpful, John. I hope you see this message. You are our new go to furniture store! Thank you! Connie

Lori provided excellent customer service with two returns and two repurchases. Went overboard to provide me with the service I was seeking. Very professional and helpful. Thank you Lori for making me want to do business with you again.

Walking into the Robinson Township VC store we were greeted by a salesperson Terri. I mentioned what I was looking for. She directed us to the location which had three aisles to view alone, which is my kind of shopping. We made our decision, Terri was professional and efficient in getting my order and details set up. My merchandise had a sales ticket on it. The sale ended the day before but VC honored the Sale price which made me a very happy customer. A few days later I realized I purchased the wrong size. Called the store, spoke with Nancy who had to call back as to whether Robinson store would still accept the sales price or not. Nancy called with great news! Yes, it was the store's mistake and they Stand behind it....Robinson Center Values their Customers! Made a believer out of me! I will return to Robinson Center VC for future purchases...

Eric, in the customer service department, did an above and beyond job at rectifying and compensating me for a delivery issue. He was very thorough and had excellent follow through. He should definitely be compensated by Value City Furniture for his hard work and consistency.

I purchased a queen bed and a day bed then paid for delivery/mounting. Guys show up and apparently forgot the hardware. 5 days later called the store and nothing. Call corporate and got a nice lady to help. Few days later and again forgot hardware for the daybed. Called the store back and the redness from the manager at the Matthews, NC store Sherida to the woman at the corporate store was something I have never heard or seen before. And I still don't have my daybed put together and still no time frame. Extremely disappointing but I should have listen to my wife and bought all the furniture a Stickley rather than cheap out of the guest apartment.

Bought a desk today and when unboxed realized it was broken. When calling the store to get it exchanged I was told I should have unboxed it at the store and checked for damage. I was also told that this is the 10th desk they have returned.

Was charged an exorbitant re-stocking fee some 15-20% of my total for a custom couch that didn't fit. Sent it back same day in perfect condition which I'm sure they'll use to make money off somehow. The couch was DELAYED by several weeks with horrendously inconsistent and wrong notifications (saying it was for pickup when I paid for delivery). There was no attempt made at decreasing this fee that was again not explained. It was apparently expected that because it was a custom order, that I go online to Value city.com and read the fineprint myself. I also had interest charges on my account when my receipt explicitly says that no interest would be applied.

On December 6, I received a wardrobe. The next day, I opened the boxes and found two pieces broken. On December 7, I emailed regarding this situation, and I am still waiting for something to be done since that time. I gave them all the details they asked for and all the pictures. I emailed tons of emails and called a lot of times - no one doesn't care. All the time, they said they needed to reach out to the vendor to check what they could do. After a while, WHEN MY PATIENCE GOT OVER, I told them that I wanted to return the wardrobe, but the customer service said that my return window was closed. That's not my problem that you can't figure out what to do faster, I informed customer service right away.

I am making sure that everybody knows Value City should not be somewhere you want to buy if you want quality furniture. I purchased a Zara bedroom set in March of 2021. I am still fighting to get just a small exchange. When I got the furniture after spending over $9,000 for every piece of furniture was either broken, cut, chipped, scraped, damaged, sliced, some type of damage was done to it. The drawers don't even fit into the dressers. When they dropped off the furniture I immediately saw some of the damage and the delivery man refused to put it back on the truck because he was dressing his Sunday's best and he didn't want to get dirty I am assuming.

I would start off by saying if you love your money and love your house and love your peace of mind, you will be better off by going to Gardener white or Lazyboy. Each time I have purchased something from Value city I had horrendous experience but still I kept them a chance to come clean but the people who work there are rude, dishonest and frauds. The delivery guys have an attitude of a CEO. Everyone thinks they are the boss, and if you show then their real face, they feel like they have been disrespected. They sent the wrong parts of our bed twice. Delivery guys show up at the door early instead of the given time frame and dictate that we are suppose to be at home all day no matter the time frame window, as if we dont have to go to work or have any other commitments. The people who answer the phone are the meanest people I have ever met. It is never their fault. Everything is blamed on the consumer.