Value City Furniture Reviews

So I got a day bed, a chair and a ottoman from VCF. 2 days past the year mart, all 3 pieces are broken. I called and I told the protection plan that I purchased was only for the outside and not the structure. I started trying to fix it myself and realize that furniture does not have any nails - it was made by a staple gun. How do you make something someone sits on out of staplers? I am very unhappy. Will never shop there again.

I purchased a box spring and mattress set for my son back in July 2014 and there were bed bugs in the box spring! Disgusting, will not purchase from Value City again!

I literally furnished, no bed, my entire apt by picking everything out at the Arlington Heights, IL Value City furniture. I should have left when the sales guy put me through 45 minutes of the used car press, including bringing in his boss for the hard core close. But I didn't leave. Now, less than two years later, I have had to put boards under the couch cushions to keep mine, or any company's rear end from going to the floor. I live alone, no kids, no pets, seldom have guests other than my fiancee. The dining room chair cushions have come unscrewed, The cheap board that make up the chairs won't hold the screws anymore, several are stripped out. The sad fact is I paid cash, a lot of it, for this furniture. AND I GOT TAKEN. Lesson learned.

Bought couch 1 1/2 yrs ago. The couch and loveseat are ripped at seams...all four seams are coming apart. It is a defect in couch. I bought warranty as the salesman lied to me telling me that unless we damaged the couch ourselves, damage it would be cover under warranty. This isn't even damage..it's ripping at the seams. Well I guess a rip isn't covered but how else do you describe ripping at the seams? If you buy from here, expect to be lied to by salesman just so he could get business, and expect furniture to get destroyed in about a year. Don't buy the warranty because they WILL NEVER stand by it.

Value City furniture tv ads: The ad that has the people pretending to vomit on the furniture is horrible. Should be stopped! Think of the oncology patients! All the patients who have a sensitive gag reflex!! Your ad makes me sick and I don't have those illnesses.You need someone new to write your ads. Some not obsessed with vomiting, and the ad with crazy people who repeat chaise!

I think this is the worst store (the one in Novi MI) with the worst customer service I've ever seen. Let me explain why. We went to this store to buy a couch. The first thing is happened that the guy who were serving is didn't know nothing about his job. Like we were asking about the bed and he was asking me if it's full size or twin. Then he told us that mattress and box together would be $540, and when we went to register they said that box cost only $50 which comes total with mattress $400. Then the cashier charged us for delivery, which is we didn't ask for, we were picking up ourself. And it took them exactly 2 hours to return it back to our account. And all the time while we been waiting, the other girl who work at that store kept asking us to shut up our kids because she was laying on the bed and talking on the phone, and it's the same time when her friends were running around the store and making lots of noise. Ok that's past.

Ordered a sectional from them on January 10th, was told and received a confirmation email that we could pick it up on January 16th. January 15th checked the status that the couch was on back order until February 6th. Called customer service to get my money back and they said they would have to send me a cashier's check for the money but would not be able to physically mail it till Monday the 19th. It's Thursday the 15th. Hate this store. Never shopping here again.

Your commercial about the old coffee table making them sick is disgusting!!!! Making me feel ill does not lead to making me want to shop there!!!

I purchased at Value City Furniture in Middletown, NJ a leather sectional sofa. We were offered insurance that will cover any damage or anything that happens to the sofa with this purchased. After a 3 months the pigmented dye begun coming off from the bonded leather & the couch started to peel off. We called the warranty department and had somebody come out and take pictures and was told we would get a call back in which we did. They came out and replaced the leather.

I just realized that this section existed. Back on July 2011, I went to Value City in Waldorf Maryland and applied for credit. The process went through successfully. I was approved for a high limit with no problem. I always made my payment on time. A lot of the time I would double my payment. When Comenity Bank took over they denied my credit and closed my account. For what reason - I don't know. For me this is poor business practice and it don't speak well of the company. I could see if I missed payments or they were late but that wasn't the case at all.

Value City Furniture Springdale in Cincinnati, ohio - I'm still fighting. A friend and I were going to move in together. I needed a living room and she needed a bedroom. We decided that i would use my credit for her bedroom since she had a living room. We went to Value City and was approved. The delivery date was 6 days away. The very next day after learning that another person would be moving in with us, I decided against moving in so I went to Value City to cancel the former contract and sign a new one to have my living room delivered to my old house. I specifically request that nothing be added or changed without a person coming in face to face. They allowed her to call in as if she was me. They delivered it to her as a bedroom suit. She has not paid 1 dime on it. They are holding me accountable but refuse to give me any information. She had them to come out and change damaged furniture 5 times. I'm filing lawsuit in small claims next week if situation isn't rectified. Tired!

I purchased in Value City Furniture a leather sectional sofa. We were offered insurance that will cover any damage or anything that happens to the sofa with this purchased. After a couple years the pigmented dye begun coming off from the bonded leather & the couch started to peel off. We first went to the store to get their opinion and were told that our insurance will cover the damage and advised to contact the insurance. However when we spoke to insurance they told us that our plan doesn't cover peeling instead its only covers if we spill any liquid on the couch; which was ridiculous.

I Purchased in Value City Furniture a leather couch. We were offered insurance that it will covered any damage or anything that happens to the couch with this purchased. After not even 2 years the couch started to peeled off, call the insurance (Uniters Pure). I was told that the insurance that I bought the same day with the leather couch, because they told me it was "leather" it did not cover for the peeling problem. Plus the couch, it was not even real leather that the couch had to be rip or burn. Wish I would read this before shopping. Here I am very disappointed and I want to be helpful for everybody who read this review not to buy here and don't extra pay for this useless insurance. Beware.

I bought a sofa from value city, purchased for over 1000.00. It is only about 8 mos. old and a section of it has already collapsed. In the process of seeing what they will do about it.

This was at the White Marsh, Maryland location.. Store 130. I purchased a mattress/box-spring a few days ago with the hopes of picking it up at the same time. The earliest I was able to pick it up was a few days later. Took off work, went to pick it up on my own, the pick up clerk loaded the mattress up on my the top of my car, drove all the way home carried the mattress upstairs to my room to find out that it was the wrong mattress. Went back to the store, showed them the serial number of the mattress they gave me (at that point the mattress was still in my room) and they told me to bring it back in. I said "No, you're going to have someone deliver the correct mattress and pick up the wrong mattress from my house."

I had the worst experience. The salesperson Joe in the store 47 in Clairton street was telling us lies every time. Problem with the delivery. They have bad customer service. I have the worst experience ever and I already pay everything and I didn't receive my stuff. Nice showroom but they work wrong. I will never purchase nothing again.

I purchased a mattress on July 3rd and have yet to receive it. I have confirmed delivery with VCF 3 times and have waited at home all 3 times, only to find out that my mattress wasn't on the truck, or they didn't have the box spring, or that it was a mistake in the delivery date. I have spoken with the store manager, who promised me a delivery date, only for me to find out that the delivery date he promised had been changed. I have purchased several other large pieces of furniture from VCF, so I am not a new customer. However, I will be a LAST time customer. I will never make a purchase from VCF again. I made my purchase online, thru the New Carrolton, MD store.

We purchased a full size bed frame for my daughter. It was delivered in May. After spending almost two months being bit relentlessly by what we thought were mosquitoes, we had an exterminator out and found that the brand new bed frame had bed bugs. I called the Value City in Mechanicsburg and spoke with the store manager who blew us off. She said that there is no way their furniture had bed bugs, and she refused to do anything. I called corporate. It took almost two weeks of dealing with corporate for them to work out any arrangements. Now, I am finding out that it's going to be another week before we even get the new bed frame. In the meantime, my daughter has no bed to sleep in. Their customer service is horrible, their products are obviously inferior if they are coming with bed bugs, and they do the bare minimum to fix the issues. I would not recommend value city to anyone. My entire family has boycotted their stores.

We went to Value City Furniture and purchased $11,000.00 worth of furniture which we paid in cash. We did this the first of April 2014. I love my furniture and I feel like we got fair prices on the furniture, but here is the problem. We got a beautiful white leather sectional. The first time they delivered it, the centerpiece was ripped and they forgot to connect the furniture. Okay, we dealt with that. In the meantime, while waiting for them to come replace the middle piece, I noticed tearing on another piece of the sofa. They have come back, replacing a piece here, a piece there, but never connecting the sofa. Twice when they have brought the pieces, they were ripped also!

Please be advised that peeling leather IS NOT a covered repair under Value City's extended warranty. I, like everyone else here, was advised that this warranty covers EVERYTHING! Lie, lie, lie. So the only way to find out is after the peeling occurs or be warned here. Wish I would have read this site first. Now I'm only out $179.99 for a useless warranty.

I, personally would NOT recommend THIS Value City for any reason! Unless you enjoy being lied to and really don't want furniture, you just want to pay for it. Note the date...5/17/2014, I ordered my furniture, a sectional sofa, and an entire bedroom set on 3/4/2014. The original delivery date was delayed to 3/26/2014 for the bedroom set due to it being back ordered. They delivered the sofa on 3/11/2014 and it was missing the corner of the couch, so another delivery date was set. So the 26th came and they delivered only the dresser and said the rest would be delivered on the 9th of April. So yet again, the 9th came and there was no delivery. I have to take off work to make sure I am there for the delivery and it doesn't come! I was furious, so I called and spoke to a manager, Dave, who seemed to only think it was funny that I was upset about not getting my furniture. He gave me a small refund by check for the inconvenience, thinking that would fix the problem. I thought the way he laughed was completely unacceptable and wanted someone higher up to be made aware of how the manager treated his customers.

Went to Value City Furniture on Feb. 28th, 2014. Wanted new living room furniture. Saved for months. We saw a nice set. We decided to buy coach loveseat and recliner. We wanted the end tables also but couldn't buy them that day. We were told furniture could not be delivered until April 22nd. At the end of March, we were told May 1st. We went back in April and paid for end tables also to be delivered on May 1st and promised everything would be delivered this day. On May 1st, we only received end tables. No furniture. Promised love seat and recliner on May 7th and couch on May 20th. I went on this website and found very bad reviews. Tomorrow, I will return end tables and get money back. Go somewhere else. Thanks to everyone who wrote reviews. It helped.

I purchased leather set with a warranty for an additional $199.00 in 2010. When it came time to use my warranty (cause the leather starting peeling) they refused to honor it. Then after a party, the furniture was damaged more, warranty honored. Went to the store in Mishawaka Indiana, selected new furniture and they refused to sell me a warranty (wanted to offer me a 7 day warranty). I called Warranty Company; they say it's stores option to sell warranty. Then they tell me it's my responsibility to return old furniture to the store or I can't get my new furniture. I've paid for a forced delivery charge.......... AVOID THIS COMPANY.

First I want to start with the fact that I had a very good experience with the sales process. Lucy and I became fast friends as I was in the store at least once a week trying to figure out what furniture to buy as we were buying a bigger house and needed some upgrades. My husband and I couldn't agree on a sectional and finally with the help of Lucy decided on the ottoman from my favorite sectional (Ciera in brown) and my husband's favorite sectional (Monterey in beige). We wanted leather as we have children and wanted something that would last a long time and also be easy to clean. Lucy told us the best investment we could make is buying the fabric protection at $185, that way if any damage occurred to the sectional, it would be covered and we would get a new sectional. She said the kids could cut it with scissors, draw all over it with marker or even burn it and it would be covered. We said, how could we pass that up!

I bought a dual reclining sofa and loveseat on 04/16/13. I had a problem with the sofa. It was stuck in the reclining position about 2-3 months of having it. Service guy came out said he needed a part. I waited about 3 weeks for the part. He came and fixed it. An hour after he left, it broke again. As the couch was breaking the metal underneath it was gouging my floors. On any other corner of the sofa or the loveseat there were no gouges. Also not only was the recliner broken but the mechanisms in the couch were ripping the couches open.

When I purchased my sectional, I was specifically told by a sales associate that the warranty would cover any type of issue or accident for seven years. Within the first year I opened two claims with Uniters and both got rejected. The first one got rejected because of the word I used to describe the issue. While I provided additional information and explanation within the same call, they did not bother to make any changes in the claim. The second one apparently is not covered because of the type of leather I have. My next steps? Looking into filing a class action lawsuit and strongly recommend that everyone who experienced misleading explanation by salesmen do the same.

l order a mattress and box spring and they will be here Friday. And the employee told me that the warehouse is closed Monday and Tuesday. So my order will be here Friday 02/28/2104, and l can't get to pick my items up until 03/05/2014. Why do l have to wait so long just to get what l paid for. All the store can tell me there is no body working in the warehouse Monday and Tuesday. So I told the customer service that this will be my last order. l will place with VC Furniture and the last time I will be back to the store.

We purchased a couch from the Potomac Mills store Sept 2010 and were sold the protection plan assuring us that any rip, tear or stain would be covered. I guess they conveniently leave out that if their product falls apart at the seams, they will not cover it. The stitching was literally coming out of the cushions and they denied the claim. Very misleading.

We purchased a sectional leather couch in July of 2013. At that time we also purchased a $299 dollar 'warranty'. In less than a month the stitching began to come undone. I have tried to contact them to have this repaired. They have a trick where once they find out what you want they put you on terminal hold. As I write this I've been waiting 45 minutes. Nice, huh. In any case, wanted to warn others NOT to purchase the Warranty. You are just throwing the money away.

In August 2013 we purchased a new mattress from Value City Furniture for my 16 year old daughter. A few weeks later she complained about bug bites on her legs, thought she got them from being outside. This went on for several weeks and I noticed blood stains smears on her sheets, but just thought she had been itching and scratching. Tonight she called me to her room because she noticed a small bug on her sheets. I scooped it up and googled bed bugs, and lo and behold it was! I thought when could this happen and we narrowed it down to the new mattress. I'm calling VCF tomorrow to have them come pick up the mattress and to have them refund my money and to pay for an exterminator. Will never buy from them ever again!

Insurance is a scam!!!!! I purchased a leather couch from Potomac Mills, VA store in January 2011. I recently had a small tear in seat part of leather couch due to stitching coming undone after owning for almost 2 years....no big deal, regular wear and tear. I had a 7-year insurance warranty that I paid over $100 for at time of purchase that was told included stains and tears/rips to couch for "normal Residential use." However, when I called to try to get repaired under insurance warranty, was told that because it was stitching, it's a warranty issue and not under Value City policy!? A rip is a rip!!!! Congratulations, the $50 it would have cost Value City to repair the 4-inch rip has cost them a customer for life. I will never buy another item from them and will make sure none of my friends or family shop at Value City ever!!! Nothing irks me more than a company that accepts payment for insurance coverage and refuses to deliver when called upon, no matter how big or small the issue.

Value City is now ripping people off by offering to finance with no credit check. However, when you add the monthly installments the total payments are 3 times more than the total cost of your purchase. They will ask for a deposit and if you try to cancel they will give you the run around and will not return the deposit. Don't fall for this trap.

I purchased a kitchen table & 2 chairs. Furniture had 1 yr. warranty. I noticed a defect in one chair, called store & was told chair would be exchanged. It has been almost 2 months was told new chair would be exchanged. Called numerous times found out delay was due to finding store to transfer from another state & was in transit. Store SAID they couldn't do exchange from purchased place & I'd be called when chair is @ store & ready to be delivered to me. Seems like I'm getting misled, not very happy.

In May of 2007 we bought a three piece living room set. We were told that it was 100% leather. In 2012 I noticed it started peeling. The chair looks horrible and the couch and loveseat are peeling. When I called the store, Jeff said that it had a store warranty of five years and that it was Bicast, which he said has pieces of leather in it. He didn't care that his salesperson outright lied. I feel that is what they are told to do. They got their sale (almost $2,000.00) for that lie. I called corporate. They are offering us a discount if we buy from them again. Yeah right. Spend more money for furniture they do not stand behind and from salespersons they teach to lie for a dime. I told corporate that we, as consumers, should know what we are purchasing and then make our decisions based on accurate information, not be duped into buying what they are selling at prices that do not match the quality of the product.

I will never buy from this store ever again, and I will make sure that anyone I care for also boycotts this cheap, crappy business. They sold us the warranty on a sofa stating that it will cover the sofa for 7 years! The sofa is falling apart in 3 years, just from normal use. We tried to get it fixed through their warranty. But even after numerous calls, Value City refuses to honor the warranty commitment. The staff just looked for excuses to deny the claim. Their excuse was that we did not notify them immediately after the appearance of damage. It is not worth my time to spend hours over a $150 warranty charge. I will consider it a robbery and a loss. The $700 sofa will create more junk in the landfill, and I am not proud of this.

HORRIBLE customer service. Once you pay for your merchandise, hope you have no problems with it - otherwise - you are on your own. The delivery of the sofa I bought and got a good deal on was pushed 1.5 months down the road from the initial promised date. Nobody warned me it would be shipped out when available... It's been several days, and I cannot reach their customer service. Good deal, but no money and no couch...

I bought furniture in November. They delivered half of the furniture, half, I am still waiting. It has been 4 months. My delivery dates have been changed 4 times. I phone customer service and they hang up without explanation. When I talk to them, I hear lie after lie after lie. Now, I am tired. I stopped calling up their phone (703-998-8667). Please solve this matter .

As of December 27, 2012, I went to Value City in Dearborn, MI to talk directly to a (RAC) sales manager by the name of Trevor ** about my mattress sinking in the center. Mr. ** assured me he would get it taken care of by having someone come out to inspect the mattress as soon as possible, which he did not enter into the computer after multiple phone calls of talking to me. It was always the some respond from him - he could not get anyone on the phone. I guess he never intended on helping me at all! Then my husband, Jason **, got involved and he went to the store in person on January 18, 2013. He got the inspection appointment set up for them to come out to our house and have the mattress inspected by talking to someone different.

I purchased a sleeper sofa, along with an extended warranty. About three months later, I had it serviced and the problem was not solved. The sleeper sofa was then sent out to be repaired at their facility. It was fixed, but the problem occurred again shortly after. I called for service and when the repairman came, he told me that when I'm having problem with it, just flip the couch over and hammer down this certain piece of metal. Shortly after, the sleeper sofa needed to be repaired again. I called in mid-November. It is now mid-January and I have not heard back from Value City regarding the repair of my sleeper sofa. I constantly told them that the sleeper sofa is unserviceable and is defective. They refuse to replace the sofa and are just waiting until the warranty expires.

Value City Furniture sent me an invoice that requested no payment, but then assessed interest when no payment was requested or due.

My girlfriend and I recently went to the Value City Furniture in Richmond, VA. There we purchased a new couch, chair and ottoman. When we were finalizing the sale and setting up delivery, we explicitly told our salesman and yes, I said salesman and not sales "professional" or consultant" that we lived on the fourth floor of a converted warehouse in the downtown district. We were very explicit in telling him that our building had only a standard passenger elevator which in itself is on the smaller end, as elevators go. We were assured that their moving "professionals" would have no problem getting our 120 inch long extra deep couch in the elevator because and I quote to the best of my abilities, "They have ways of turning and flipping it to make it fit." My girlfriend and I both let out a small laugh at the comment and were immediately assured that if they couldn't get it in the elevator that they would take it up the stairs.

A couple of years ago, my husband bought me a patio set with six chairs from Value City in Bridgeton, MO. I went outside today and noticed the glass from the table had blown apart and is all over my yard underneath the table. It wasn't even hot outside. In fact, it was a little rainy, cool morning. What are you guys going to do to replace it?

I live in an affluent area in the western part of the state of Missouri. I recently visited one of your stores located as indicated above. Their contact no. as stated. When buying furniture at your establishment , your salesman who greeted us was very courteous and respectful to both my wife and I as customers. During the business transaction and eventual ticket write-up, Mr. Tim *** was a perfect gentleman throughout, rendering his services to us as customers. However, the friendly atmosphere rapidly changed when we arrived at the service counter to pay for the purchased items.

On Oct. 19th, I purchased furniture from Value City Furniture, which was having a promotional deal of a free 15 inch HDTV with your furniture purchase. It was to be mailed to your home approximately two weeks after your delivery date, from Best Buy. The furniture was delivered that Saturday but it was the wrong furniture. No one ever made an attempt to correct that error.

Last June, I purchased a leather-reclining sofa and a reclining chair. In February, I notified the company regarding the fact that the center of the sofa had sunken down about six inches from the other two cushions and that what feels like wood is felt between the cushions. It makes sitting on the sofa most uncomfortable. Anyone sitting in the center of the sofa appears to be practically sitting on the floor.

I purchased a Simmons mattress Item # 24006-50093-5G at Value City two weeks ago. On July 4, 2008, we even went back to buy sofa bed, cocktail table and a dinette. The Simmons mattress was delivered to my house on July 8, 2008. However, we discovered on that same night that the mattress delivered had some bed bugs and/or insects that looks like mosquitos coming from the small holes in its pillow top.

Summer of 2005 we purchased a 7 pc.glass top patio set from Value City. Aprox. 5 weeks ago, for no apparent reason, the glass top on the table completely shattered,no one was even outside at the time. In attempting to replace the glass top I discovered the same incidents w/Martha Stewart patio tables. The only info. I have on this set is Outdoor Living Products & wonder if it was manufactured by the same company.

March 2, 2008, my husband and I were sitting at our patio table (less than one year old) playing cards. The table shattered into a million pieces for no reason. We were utterly shocked! When I contacted Value City, they gave me the manufacturer's name, Courtyard Creations, Inc. They told me to contact them. I have yet to find a website or contact number.

I made a purchase in the Value City store using my credit card, and a few days later I checked my statement and found an unauthorized amount for a magazine subscription. I called the store and was told that anyone who used a credit card that day was automatically enrolled.

purchased leather reclining living room set Dec 2005 with stainsafe warranty. needed a repair to our loveseat. stainsafe approved replacement of loveseat instead of repair. value city stated our set was discontinued and we could come and pick out a replacement set.

About 3 weeks ago, I purchased what I thought was a comforter, and a sheet set. I did not open it right away becase I wanted to spring clean before putting it on my bed. Anyway when I did go to put it on my bed, I then realized that the comforter was a whole comforter set, so naturally, I didn't need the extra sheet set. So on 4/24, I went back to value city to return the item and because I didn't have my reciept, they weren't gonna let me do anything, no evev exchange, no refund, no store credit.

I purchased a vase at the Fishers area location, about 1 hour from my house, while visiting a friend. When I took it home, I decided it was the wrong color, and took it, in original bag and with the receipt, to the Lafayette Square location which is much closer to my home. Even though they had the EXACT same merchandise, I was told I could not get a refund or even an exchange, as it was not originally purchased at that location. The clerk even admitted that they are probably one of the very few companies with multiple locations that will not honor exchanges from a different location.

my mother purchased a recliner for me and purchased additional insuance to cover any accidents the recliner cracked and split within a year. I contacted Value City they told me I had a warrent with a company that sold a cleaning agent. I told them the warrenty was purchased there.They told me there was nothing they could do they no longer delt with the company and I would have to get in touch with them I did on several occasions.I have called Value city numerous times they told me they were not responsible for the recliner even though it was purchased there.

Furniture was purchased and was defective. Called that same day and reported the defects and asked that someone come out to repair or replace.

I purchased a bedroom set for $3,200.00, which includes head+footboard, drawer W/mirror and 2 nightstands. We also ordered a mattress for 1,300.00, delivery included with the buy. Now the head+foodboard,the drawer w/mirror, the 2 nightstands and a CHEST are on sale for 2600.00 AS IS (w/out the mattress). Exactly 1 month ago I wanted to buy the display, but they did not want it. My merchandises was delivered 2 weeks after my order.

I bought a black leather 3 piece living room set from there and got a 5 year guarantee that if it rips or tears or burns that it would be repaired. This also is not my first time writing you all with this complaint. I just have not receive and answer. I have a tear that I cannot get repaired for a warranty that I payed for in cash. Your stored and you warranty are no good. People told me not to buy from you, but I always wanted a black real leather set.

Emotional damage due to unsightly furniture after 9 months of use. Loss of personal time driving to store for repairs. Emotional damage due to no response from company.

I am very upset and bitter. I'm tired of getting stuck with crap. I work hard for my money and want quality products and great customer service.