Value City Furniture Reviews

I purchased a leather recliner from Value City. I am overweight. I asked if it would hold up to my weight, said no problem. So I bought the most expensive extra large recliner you could buy, paid extra for extended warranty. Started to fall apart in 3 months. Would not refund $ or give me a new one. Told me 3 months to repair it as they had to get parts from China. Took 4 months for part to come in, and another month in shop to fix it. Screwed up the delivery date. Get it back, and within 2 weeks starts to fall apart again. Will never ever buy from there again.

We purchased a bedroom set from the Mishawaka location this fall. We paid to have it delivered and set up for us. They were great to work with on making payments and also to set up a delivery date and time. When they got here to deliver I expected it to take an hour at least. They had it set up and all the plastic and cardboard all cleaned up in just 40 min. I was very impressed with the service and delivery. The next day we noticed some scratches on the desk top. I called them and explained we didn't buy the warranty but wanted them to know. They sent a service tech out and he arranged to exchange for a new one. Due to conflicting schedules, they said if I want to pick it up, they would refund me $40 which they did. Very pleased and will be back this summer for our other daughter's bedroom set.

I ordered my furniture and was told that it would be delivered in 3 weeks which would be Christmas Eve. Come Christmas Eve was told that my furniture wouldn't be delivered because of mechanical problems with the truck. I had company coming for the Holiday and was told that the furniture wouldn't be delivered ‘til Thursday after Christmas. So I had to rent chairs and my guests are sitting on chairs instead of couches. And all they offer me was a $50.00 gift card. Nothing in Value City is $50.00. I don't think I will be purchasing anything else from there.

My sofa sleeper broke and wouldn't go back into the couch. A representative came out for the insurance company. I waited for a follow up; after a couple of weeks, I was told someone was still reviewing my claim and would call me. A week later, still no call, I contacted them again. This time I was told, "Sorry we didn't contact you, your merchandise protection agreement is voided because your couch had some stains". I told them, I have children. I wasn't aware of any stains and what's the purpose of having a warranty if you're not going to honor it? I explained to the rep that I had children. They said, "Sorry". If you're going to buy the furniture, don't purchase the warranty. They don't honor it anyway. They'll look for any excuse to get your money and then not help you when you need them. If the merchandise product was better, I wouldn't have had to make the complaint.

I love the purchase I have made from the clearance department. Very good customer service, sellers were friendly and helpful. When I went in the store I was asked immediately if I needed help. Value City is really good and has the best deals.

Sofa set. Great service. Low prices. They have a scratch and dent. They have a variety of furniture, contemporary and throwback. They carry furniture in many colors, most stores carry dark colors but they have red or yellow sofas, furniture. Customer-friendly. They also carry rug artwork. Their delivery service great. They take time to set up your furniture in the style it in at the store. I have been a true customer for 25 years.

Value City Furniture is no good. Paid over $4,000 for a 3 piece so called real Leather furniture, bedroom set, also 3 set tables for front room. Received it in June already chair had to be service. Chair was broken. They replaced it with a better cushion. Whoever heard of that. Here you pay all this money for a so called good set and it turns out to be crap. We've never sat on the loveseat or couch and they have to be repaired. I'm at my wits' end with this company. We've never even sat on the furniture. We also have the extended warranty. Next time I will read the reviews I telling you don't fall for the nice jingle with the nice commercial. Don't buy from them please.

Bought a couch from these guys, had a small gripe in the store when the optional ottoman for it was in the clearance section for $90 but on the floor for $200. Mentioned to the salesman that I'd like to buy the clearance item since there was nothing obviously wrong with it rather than the floor one, but that we would be back later in the day to think it over. Came back an hour later and suddenly the clearance ottoman had already "been sold" and I had the buy the $200 instead. Not a deal breaker, but very annoying; halfway convinced it wasn't actually sold they just wanted me to buy it full price.

On November 28, 2016 we went into the Value City Furniture at 37001 Warren Rd, Westland, MI 48185 to purchase New Livingroom furniture. The Holiday promotion was No Tax & Free Delivery, so we purchase and Paid in Full for our selection of Livingroom furniture and set up delivery for Thursday December 1. The cashier originally was going to set it up for Wednesday November 30th, but we would not be available until Thursday. Well Tuesday night I receive a email for delivery scheduling confirmation and it says Thursday December 8th is our delivery date. I call them so that the date can be corrected, because I have already had my old furniture removed to make way for new furniture, the salesgirl/cashier tell that was the date I ask for and that I should have read the register receipt and that it could not be changed.

I bought the extended warranty, called them out to look at my furniture as it was cracking and peeling. They told me that the damage was too significant, so they would not cover it. Problem with the material, nothing I did to it, and too bad for them to patch, so not covered. Never ever buy the extended warranty, and don't buy something you want to last up to 3 years. If it doesn't they don't care. Also got the impression if it had happened within a year, they wouldn't cover it. TOO SIGNIFICANT! Why have a warranty?

Worst place to buy furniture. They cheat customer and there is no customer service at all. Don't buy anything from here. Please, please. I will cheat you send you bad furniture and no customer service. Even manager is so rude look like he is the owner of the company. I buy bed set and dining table from here. At the time of buying, they didn't give me any discount. I buy just 3 days before Columbus day, he told me if we have anything special running you will get it. We will refund your money back like if there is free delivery we will refund your delivery fee.

My mother needed a new sofa. She is a senior citizen and she likes to watch tv on a comfortable couch. I said "ok mother." We looked at several stores and decide to buy a couch at Value City Furniture. A few weeks had passed and she noted bugs on the couch pillows. She took her flashlight and seen bed bugs all in the pillows. She called me and I saw them also. We called customer care and they lied and told us that a exterminator would come out. Ashley said customer care agent. My mom waited for days - nothing. Then she was told to come to the store and pickup a plastic cover and to call Ashley back at 3 pm. She did call from October 13 to October 19.

I bought a warranty for my furniture from Value City Furniture, we had a fabric problem a year ago. I called and the warranty company said it wasn't covered, after fighting with them I got nowhere. Value City Furniture finally replaced the couch. We are now having frame trouble with the loveseat and Pure Promise said it's not covered when it is. We bought the full warranty for both pieces. So we are looking at a class action lawsuit against them, this is a total ripoff and scam by Pure Promise.

I purchased a sofa on 10/6/2016 from Value City Furniture. I picked up the sofa and I was aware that I would be responsible for putting the legs on the sofa. Once I set up the sofa there were no holes for the legs. I called the Orland Park location twice and they recommended that I feel around the bottom of the couch again to find the holes to screw in the legs. They also recommended that I cut the fabric at the bottom of the couch to find the holes and if they weren't present that I would have to drill the holes in myself.

Sales was a great experience however the warranty is the biggest load of BS. They give you a run around to get anything fixed and cannot give you a timeline as to when pieces will be in for the repairs. There is no straight answers. If you don't report the damage within 15 days of it occurring then it will not be repaired. If you report it within the time period then the repair company will have a subcontractor contact you within 5-7 days. Then depending on their schedule will be how far out it will be for him to get to come out and estimate what the damage is. Once the damage is assessed he calls it in to the warranty company who he will talk to then as he leaves he passes the phone to you and you get left on hold for 15 mins. Next best part is they then tell you that the store will arrange the delivery and that they, the warranty company cannot tell you when the pieces will be in to fix the broken furniture.

I purchased furniture from Value City, Kalamazoo Michigan. The team of salespeople were extremely nice. However, I was unsatisfied with the Grand Rapids Value City delivery Team; they attempted 5 times to deliver my furniture in damaged condition. The store manager from the Kalamazoo Value City Store, Joe **, took the time out of his day to personally deliver my furniture in excellent condition. I truly appreciate the value he places on customer service along with his assistant Matthew!

Do not purchase from them unless you own or have access to truck. Recently purchased a new couch from Value City Springdale, OH location. Upon delivery, they refused to assist me in getting my old couch out of my house or even taken to a dumpster. Had to refuse the couch delivery and call immediately to get money back. Wasted time, gas, and energy picking out a couch for nothing. Single, full-time working mother of two, which the sales person knew. Feel taken advantage of and cannot believe they do not offer any takeaway service.

I bought furniture from Value City furniture about a year ago and I've been regretting it ever since. The staff at Value City is very unprofessional, rude, and ignorant! I will never shop there again and I recommend others not shop there as well (this is the Value City Furniture in Calumet City). If you're thinking well maybe it's just that location and their staff...WRONG! The furniture is bad also. It breaks, and it tears! I've only had this furniture since last year. I take VERY good care of my things so when I see something that just breaks or tears after such short time I questioned the company. Now let's talk about the warranty company PURE PROMISE that they recommend who promises one thing...not to fix a damn thing!

Once they take your money, everything changes. I bought a leather sofa, love seat, bed, dresser, night stand, dining table and four chairs. Saturday I have received the table with 3 chairs and a damaged one. When they were putting the bed together they found out that the leg supports for bed are too tall, they put two and left two out and said the technician is coming Thursday to fix that and bring the missing chair (they took the damaged one back with them).

I bought my leather sectional furniture with them, the storage console was damage. The technician came and try to fix it but he decided to order new one. 1st even exchanged is damage. 2nd even exchanged the leather so wrinkled. Same with the 3rd and 4th even exchanged. I am very upset the last even exchanged. Looks recycled material. I am done dealing with them. It's wasting my time. No more business with Value City Furniture.

I purchased 2 electric reclining chairs from Value City a little over a month ago ($1900.00). The arm screw was stripped and fell out one week after owning. Called Value City and they set up appointment with technician. The technician only comes through area 2 days a week from 9-1. I wish I had them hours. Set up appointment and my wife put in vacation day. They called up and said the technician took a personal day and I would have to reschedule. This insurance is about as good as toilet paper. Will never buy it again and may not shop at Value City either. Very dissatisfied.

I bought a memory foam gel series mattress and it has this big lump in it. They will not replace it because mattress pad has stain on it. The pad has nothing to do with the mattress. When I bought the mattress I was told "you never have to worry. It has a 10 year warranty." The mattress is so bad can't even sleep on it. They are making excuses so I asked if I washed the pad and got the stain out will they replace the mattress. Their exact words were "we don't know what we can do", so right there is proof they just want to rip me off. You tell me what a mattress pad having stains on it has to do with the mattress itself. It is the mattress that has something wrong with it. They lied about the mattress having warranty. They will make any excuse to not validate the warranty. I will never shop there again. They lie, steal, and cheat people.

I purchased a leather sectional from Value City and it start peeling and cracking. We had a warranty but it didn't cover it and they would only give me 240.00 dollars for it. Very disappointed in the quality of the furniture.

I bought a bedroom set and also a dining room table. I had the bed for 2 months before the bed broke the first time. Value City came out and bought new slats. The next time they lasted about 6 months before breaking. Value City came out and replaced them. So about 3-4 months later they break again. I call Value City and say the bed is a piece of crap and I would take a credit toward purchasing a new one. (My first bed rails and headboard lasted 6 years with NO issues). They stated they would have to send a tech out to diagnose the issue. What's to diagnosed. I sent pictures of the broken bed to your email. They insisted then stated it would be three weeks before someone gets out to me.

Here it is July 14th and I am still waiting for a sofa I purchased in March. So the story begins that I customized a couch and a love seat (love seat makes a sofa bed) and I knew I would wait 40 days, not 4 months. I received a call at the end of March telling me to pick up my furniture so I sent my brother-in-law 30 miles to and from to find out it was only the mattress to the love seat. Then a couple weeks later I receive another call saying my furniture was in and sent my brother-in-law once again to go and find out the love seat is in but they "forgot" to order the couch!!! So at this time I am pretty upset. I call corp and we talked several days and came to an agreement that they will give me a mattress and box spring for my troubles and if I agree to keep my business with them and not ask for a refund. I was very disappointed when I received the mattress because it was exactly 3 inches thick!!! And who is gonna sleep on that?!

We purchased a bonded leather couch in 2010 for $2100. By 2014 it was tearing. We purchased the warranty and it didn't cover the tearing. So we were stuck with this couch until we recently heard VCF would replace the furniture because of the tv investigation. They will not replace your couch, they give 70% of it's value. In our case that was $1500. We went to see what we could find. Instead of having the freedom to walk around and look, we were unrelentlessly stalked by a salesperson. He followed us all over the store popping up every time we looked at a couch to tell us something about it. It got to the point where we were all we could do is laugh because he wouldn't stop following us. If we didn't have the credit, we would have left and gone somewhere else.

I purchased a brown sectional sofa (manual reclining) in November of 2014. Within a three months, the stitching on the seating began to come undone. After five months, the arm of the soft began to pull away from the rest of the couch, and the seating had begun to lose most of its comfort. At the one year point, the arm rests lost the cushioning by flattening out significantly, and the entire sofa was literally falling apart. You can see the larger part of the sofa's 3 seating sections are pulling away from each other. The wedge, the least used portion, has a wobbly leg. My husband, who can fix anything, has had to make several repairs. After spending $1800 on a sofa, we would have expected a much better product. Attached are two pictures that were taken only 1.5 year after purchasing the sofa. I sincerely regret making this purchase. What a sincere disappointment.

I purchased a 3 piece bonded leather living set. Along with this purchase I spent several thousand other dollars on other household furniture. I purchased the Pure Promise protection plan and extended fabric protection plan as well. Since this purchase which was actually 2012 I have had to make 2 claims. The very 1st within 6 months of delivery. I paid 1299.00 for the couch itself with an additional 184.99 for fabric protection. Just last week I noticed that the bonded leather on my couch is coming apart at the seams. I filed a claim and explained that the couch is rarely stay on. I do not have pets or small children. I actually have a sitting area with other furniture that is used.

I purchased 2 full size bonded leather reclining sofas from VCF and within 6 months noticed the first tears on the seats. Our furniture has been very gently used, I do not have small children and our cat is declawed. I did buy the extended Pure Promise warranty, going to call them and see if they can come out and repair. All I can say is do NOT buy bonded leather, I paid $1000 for each sofa and now have multiple tears on the cushion seating. It is a sofa, meant to be used and sit down on. It is not a piece of furniture that is light use, and although we have been very careful, I do not think this material is durable enough for use on a seat cushion. I dont even have the furniture paid off yet and it looks terrible. I have to keep for many years to come, very disappointed in my purchase.

We bought a couch, loveseat, chair stadium style seating and a dining room table with chairs we picked out. It cost over 3k. The table and chairs are good. The stadium style furniture with the couch and chair that has buttons to push to open the recliners are both not good. You can't lean on the couch or arm of the loveseat which is a manual recliner. Why you may ask, because it will lean and break the reinforcements on the back of the furniture apparently. Not built good at all! We are lucky we got the insurance. If you didn't use it you get your money back after so many years I think. Well, that will never happen. The first time they were out it was because they didn't hook up the furniture to an outlet so that you can use the outlet and USB inside the couch and the chair. Note, not the manual loveseat because it didn't have one.

I waited all morning on furniture delivery that my husband Paul ** had ordered for me. The furniture never came and they were saying they came by to deliver and no one was answering. The address was 7138 and they tried to deliver to 7128. I am very unsatisfied with this experience because this was the third time for rescheduled delivery. I had to cancel my order because I cannot continue to take off from work to get furniture delivered that never shows up or shows up at the wrong address that they made a mistake in getting correctly. I needed this furniture delivered because they made no effort to deliver at my convenience when this was the third attempt.

I purchased a bunk bed with trundle on May 1st from store on Maple Rd., Amherst after 10 years of shopping there. We schedule for pick up on May 3rd. My husband got there and questioned the number of boxes he was given as it seemed very small. He was told we were all set and as he thought we were not. After opening all boxes we realize we were missing the head and footboard. He was told after 45 minutes of arguing with three different people that "they don't know what to tell him." The bed was reordered and scheduled for free delivery on May 11th. The men came and put it together with new missing parts. The ladder was missing a step and the top of the bunk did not have an opening.

Purchased KFIN-Darius Sofa and Loveseat. Was SOLD on what a GREAT QUALITY couch this is. After 2 years couch cushions are shot and Value City will not stand by the product even though I purchased 5 year protection plan for $159. I was told by Salesperson that the protection plan will cover me for ANYTHING that would go wrong with the couch... That was a LIE, and I didnt check as I believed what they were telling me (yes, my bad). All I was told from customer service was that its in the warranty that cushions are only covered for 1 year (which in my opinion should be covered by manufacturer anyway... and I should be at least protected for the next 4 by my PROTECTION PLAN... or AT LEAST highlighted to you when purchasing a PROTECTION PLAN!!) To me this place is now no better than a used car dealership (apologies to used car dealers) and I will never walk in to another Value (because product is low cost built) City...

My husband and I purchased this furniture because the sales associate said it would last at least 5 years. That was the first lie. On-the-go back of our invoice it states that they would repair and/or replace if need be. When I called to have someone come out for the second time I was told that they only replace the parts, they don't replace anything... second lie. This furniture is less than a year old and the cushions need to be replaced again. All I want is for them to stand behind their merchandise. That is only the right thing to do. I will never buy anything from that company again... You live and you learn, and I learned a lesson from this experience. Value City does not stand behind the things that they sell. So Sad... So now when we have the money we'll have to buy furniture all over again, because they refuse to replace it or to give us our money back. I'M PISSED!

I had a very bad experience on the Serta warranty program with Value City. These people hide the warranty details at the time of selling the product and customer is entrapped while claiming the warranty. I would not recommend this store to buy any furniture from them. I bought a Serta Signature Mattress from them in 2012 under 10 years of Warranty. This mattress did worked out well and it got depressed in the middle. I launched the service call and they came up with the excuses that the mattress is strained and warranty is void if the mattress is strained. Don't understand this clause and was wondering whose fault it is, when the store didn't informed about this clause at the time of purchase of mattress. Lost around $650 in mattress, just because of hidden warranty clause which was not disclosed while the product was purchased.

I had bedroom sets delivered and set up for me. The men screwed the bolts too far and it cracked the front of the wood. I moved over a period of 4 weeks and when I called to get help I was told, "too bad" basically. Very upset!

I went to Value City Furniture on a Saturday afternoon. I purchased a leather sofa, at the register the salesperson casually asked for my email address. Although I usually don't give out that information, I was under the impression they wanted it to send VCF sales to my email (huge mistake). On Sunday afternoon, my email was full of spam and has been full of spam each and every day since. Please when making a purchase, do not share your email address with Value City Furniture... They will sell it quick to any and everyone possible.

Couple of days were good enough to find out the very, very low quality of the furniture. Now comes the add-on insurance. It's a third party company who has policies in place only to put your furniture to the "not covered" category. Long story, short...very horrible quality.

Do not EVER purchase the "Worry Free Pure Promise" plan when you're asked to add that on to your purchases at Value City Furniture. It is an absolute SCAM! They say that they cover accidental rips/tears/gouges, but what they don't tell you is that there is a list of fine print bullet points regarding things they won't cover. When you're trying to make an important and expensive purchase, such as a sofa, all you have to go by is what the sales rep tells you. You do not have time to read a warranty agreement word for word right there on the spot. When you read that it covers all accidental wear and tear in bold print, you think, "absolutely, I want to protect this investment, so I'll do whatever it takes to do that!" When it comes time to make a claim, however, they will fight you on it and ultimately you'll lose.

I decided to go with VALUE CITY FURNITURE because of a sale rep and how professional she is. I Love the dining room set and the King mattress set was on sale for $599.00. My mattress that was suppose to be with the delivery and it will not come until the following Saturday. Delivery was 2:30-4:30. WELL, the movers didn't get here until 8:53pm. I'm so hurt about it all. They kept giving me different times that they would get here. It all was a MESS, BAD TIME MANAGEMENT!!! I WAS PROMISED $50.00 OFF THIS DELIVERY!!!

I purchased sofa sectional, mattress, coffee table and painting, only not to receive my coffee table because somehow they deleted my coffee table and added a warranty that I was never aware of. When I called the customer service I was told I would get a phone call back which never happened. When I called back their response was hideous and unbelievable. To be specific the so-called manager name was Chris.

I purchased a queen bed from Value City Department Store. The name of the bed "American Signature". The right side of my folded up, and sank to the bottom of my box spring. I purchased my bed middle of June 2013. My concern, I paid over $700 for a bed that I intended to keep for five years. Needless to say, I have to throw out my bed into the trash due to a manufacture issue. I am currently shopping for a mattress set, I was informed by Value City Sales Associate to write a review regarding my experience using "American Signature" product.

I called the store and gave them the SKU numbers to order me some furniture. Upon completion of the order, I paid for the furniture in full using my bank account card. I was called maybe a week later and told that my delivery had been scheduled. I asked them not to deliver it and said that I pick it up from the warehouse. When I arrived at the warehouse I was told that there was a balance left on the furniture. I went to customer service and asked how could that be. The customer service representative told me that it happens quite often. People will purchase furniture and think that they paid it off but a small balance is left over. She said that maybe I didn't have all the money in my account when I charged my card. I was insulted and still had a lot of questions. For one thing, I assured her that my bank account does not have a liquidity problem. I paid my balance in full prior to the day of pick up or the furniture would not have been ordered.

I bought this sectional with the warranty. It says it covers pet stains and cigarette burns. Well I had a party on Saturday and on Monday I called and was told it was covered the three cigarette burns. To send the picture and claim number to pcs@palladio.biz. I did so only for them to say there is excessive wear and tear on my furniture. I couldn't believe they said that being that there is nothing wrong with this furniture other than the 3 burns and they say it's not covered. I paid the extra for this only to tell me it's not covered so I will never buy from Value City again. This is very disappointing to pay for a warranty and it don't cover anything. You just pay for nothing.

Three years ago, we bought what seemed to be a soft brown leather recliner. We purchased a 7-year warranty as well. Within a year of purchase, the threading under the arms of the chair (on the outside) came apart & now the open seams were over 4" long. I called to see if they could repair it and was told that it wasn't covered because it was normal "wear and tear". Needless-to-say, I was disappointed since the area isn't one you come in contact with to cause damage. Bear in mind we are a childless household and we're pushing 60. Then the recliner cable and mechanics broke the following year. Also not covered. Yep, normal wear and tear so my husband repaired it as best he could.

I had nothing but problems with this recliner since 2012. I had the service repair a few things. I called again and get the runaround. They say they can not get the parts for this recliner, the extended warranty says if they can't repair they will replace, I am told they don't do that. What is the warranty for? Everything they sell is garbage and they do NOT stand behind anything but lies.

I had the absolute worst experience dealing with Value City in Manahawkin NJ. I purchased a piece of furniture, which I was pushed into buying and that they did not have in the store, but was compared to a chair that WAS in the store (turned out to be NOTHING like it)... so all I had to go by was a picture online. When I received it a couple days later, it turned out to be the most uncomfortable piece of furniture I have ever sat on and was extremely unsatisfied. The seat was very hard and the head pillow pushed my neck forward not to mention it was a very small chair!

After much difficulty in the transaction of purchasing one item being a sofa, I am still having issues in getting a full resolution with this company! The company placed unauthorized charges on my Capitol One credit card (I paid via telephone therefore no receipt received), when calling both the store and the Corporate office I was given the runaround and no one called me back.

We had purchased a bedroom & dining set w/ chairs 3 weeks ago and the first shipment only brought the bedroom set w/ missing slats and chairs because the table got "damaged" during handling and a tear in the chair so I wanted it replaced. The next week they brought the table but forgot the replacing chair and the slats AGAIN. Today they called in advance to say they were on their way with the chair... and I asked them about the slats... STILL MISSING!!! I apologize but I've made myself very clear with the past 3 phone calls in the past 3 weeks about what was missing and getting very frustrated with how many times they have to come to my house with disappointing news.

I have to say the sales team was excellent in helping me out. No complaints there, but the couch I purchased was supposed to be better quality. After all it was more expensive than another piece I was looking at. I get it home and almost a week later notice a slant on one corner (the corner with the chaise). Well now, 2 months later there's already a rip at the seam on the cushion for the connected chaise. I was offered an expensive warranty for this couch, but the catch was, it was only good for one time. So essentially I'd end up paying $250 for a one time small repair. Didn't seem that great of a deal to me. So needless to say, I wish I would have paid attention to the other reviews and went somewhere else.

I have purchased sectional couch, my kid's bed and kid's desk just about 2 weeks new. Kid's bed feels like it will fall out, wiggles, headboard is cracked. Desk has some white stuff and chaise couch has a ripped at the end. Couch looks like it has been used. They said they will have a new replacement for me and will have the other one re-touch up. But to be honest, we got all our furnitures from Value City ever since but this time everything are messed up, all these damages. I am not happy for what I paid/purchased from them.

I went to Value City in Arlington Heights on 12/13/15 to purchase an ottoman that I saw online. When we walked in there were 3 sales people sitting on a couch talking. My husband and I found what we wanted and stood there looking at the sales people who looked back at us several times but kept on with their conversation.

Value City delivery service has a communication problem. They will call you and give you a 3-hour window for delivery and each time I tell them I leave for work at 1-45 pm and all 3 times they keep trying to bring it to me between 2 and 5 pm. What part of "Im not going to be home" dont you understand??? If I pay you 120 for delivery I should get it when I want it. In the am and not the pm. Next time I will pick up myself. They should ask you if you need am or pm delivery.

I bought furniture from Value City store Richmond VA. After a week or 10 days I was getting body pains and decided to return mattress and mattress box. They were not helpful. Also, I tried to ask them to take return and give me 50 to 80% of my money and even for this also they were saying "we cannot do that". Even I was saying "If you could help me this time, I would try to buy something from you anything in the future." So I am decided to avoid going to this store or any Value City Stores. I will never try to buy anything from Value City. If they are gonna call me I would like to return my recliner sofa as well. I simply hate Value City furniture.

November 19, 2016. Our delivery was scheduled between 1-3pm on November 18. At 3pm, I made the first call to Value City to check on the status. I was told that they were running about 30 minutes behind and should be at my house within an hour. At 4:30pm, I called back and this time I was told that they were two stops away but it should not be much longer because they just had to drop off 2 sectionals and nothing to assemble. I called back at 5:45 and now I was being told that I was the next stop and they should arrive in about 45 minutes.

My furniture had problems since day 1. I should just return the $1500 dollar couches I bought but instead I give them the chance believing the warranty will take care of my problems, well that didn't happen. Never again buying in this cheap place.

I purchased a dinette set and two of the chairs were not leveled. I took them back to the store to be fixed and after I was told that I had to leave the chairs for repairs I decided to purchase a more expensive dinette. Well 3 of the chairs are not leveled and the table is not leveled. After this experience, I decided to check the 3pc Nesting Table Set that I had purchased also. Two of them are not leveled either. I am so disappointed. I called the store and asked if someone could come out and adjust everything. The sales lady said they will come out this Tuesday Nov. 3 2015.

Tried to order online... site wouldn't work. Called the store and a salesman said No rudely, "You have to come in the store." Went back online and used the chat feature... the guy took my order. MONEY was taken from my account. I never received a receipt. Finally the day that they were supposed to schedule delivery, I sat on the phone until I received a email w/ receipt. Surprise... it was dated for that day and not the day that I ordered and paid for the furniture.

I was suppose to be able to pay my furniture off and my day of payoff was 11/15/2015 of 583.00. So they claim my 90 days was up yesterday. Really a freakish - nah - rip off. Now they've added an Extra 450 interest charges on my account. Slick **.

Delivery men showed up later than the expected time slot and tried delivering a damaged dresser. They refused to take back the dresser until I called customer service and had them call their phones to tell them to return the dresser. They also did not bring my mattress protector. The men were rude to me after I told them they need to take the dresser back on their truck. I had to call a second time to advise they did not have me sign an invoice upon delivery. Worst experience with a Furniture company and I am waiting for a second delivery of the new dresser and mattress protector.

My elderly parents purchased a leather recliner as well as the 5 year "No Worry" Comprehensive Service Agreement from Value City Furniture in Toms River, NJ. After about a year, the leather started to wear and crack. I contact VCF in early June, 2015 about a repair and have been dealing with them ever since. I call regularly and get the run around every time with a new an incredible story each time. Most recently, I was told that a container with the parts was coming from China and would be here at the end of Sept. It is October and still no repair. I call and I call and have spoken to just about every customer service rep they have after waiting on hold a minimum of 30 minutes each time with no resolution, for over 4 months. Every time I call I get so frustrated, I ask to speak with a manager and every time, I'm told one will call me back. No one ever does.

Purchased this bed with extended warranty. 4 months later, bed collapsed. On August 29, 2015, I called service department explaining situation and sent pictures. They stated this has happened before, they will order parts and contact me. Additionally, will provide the repair with a steel frame to prevent this from happening again as there has been many other repairs to this model from other customers. Four weeks of calling, nothing.

We purchased a 3 piece sectional from Value City Furniture on 5-19-15 for $3107.46 including a 5 year warranty. Value City Furniture delivered the 3 pieces. Shortly after delivery we noticed that the right end of the sofa was crooked compared to the other end of the sofa and those of the loveseat. We asked for a technician to come out and look at it. On 8-18-15 their technician arrived and discovered two broken wooden frame components that he suspected were broken during shipment or delivery. As he left, he stated that Value City Furniture would contact me in a day or two to let me know if they would send someone to our house to repair it or if they needed to pick it up for repair.

I purchased furniture for my living room and after just a year it is falling apart. The quality of this furniture is very low. It looked nice on the showroom floor, but it isn't furniture you can sit on without it breaking down. I am still making payments and I'm stuck with a broken couch. I will not be purchasing furniture from Value City again.

First of all the manager of the Catonsville MD store is a complete liar and idiot. He should be fired! Mark my word, I will never purchase anything or walk into this store for the rest of my life. The delivery drivers literally drop the furniture on the floor loud. I not sure that downstairs neighbors appreciated that. Secondly, when taking off the plastic, they scratched the wooden feet of the sofa and love seat with the box cutters. Why?? Because they were careless. They didn't care!! Also upon inspection of the sofa one cushions was stained with a grease stain. The drivers gave us some cleaner which did not remove the grease stain.

We purchased a new leather sectional from value city for our family room. It's just two people in a four bedroom house and no pets. We also have a really nice set in the man cave. We also have a living room set in our living room. The set from value city started peeling about two months after we got it. We rarely sit on this and almost every day there are pieces of leather on the floor. The set cost over a thousand dollars and is a piece of crap. I will never, ever, ever buy anything else from this company.

Please do not waste your time or money. I normally do not complain. However my husband and I purchased all of our furniture from Value City and have had every purchased piece slowly fall apart. We purchased a coffee table, 2 end tables, 2 couches, a bed, a nightstand, a dresser, 2 spinning bookcases, and a tv stand 18 mo ago as we were furnishing our new condo. We have gorilla glued almost every item not to mention replacing handles that have broken off, boards in the couches breaking right through. It was just awful. The customer service while shopping was just fine, but I wouldn't spend another dime on their terrible quality! Run.

I purchased a sectional for my daughter this year. The material on the cushions were not sewed right. After numerous complaints they replaced the seat covers. Now the upper cushions are tearing, customer service takes forever to get back to you. I am disappointed in their furniture. Our last order was a dining table delivered either no legs. Don't shop there.

I purchased a living room furniture set from Value City in Boardman, Ohio. The salesman sold me a warranty on the furniture. The furniture was cheap and did not hold up. I submitted a claim, and they would not accept it because their poor quality furniture was torn in more than one place. BUYER BEWARE, you are throwing your money away... RUN!!!

On Aug 31, 2015, I purchased over $3,000.00 worth of furniture from the Value City Furniture in Catonsville, Maryland. It was delivered on the wrong date!!! In addition, some of the furniture went to the wrong address. Then calling the store was a nightmare. I was put on endless holds after calling several times. Not one time did the manager get on the phone, and he was one of the original persons to help me with the initialed transaction. I had to drive to the store, and where the manager was standing around doing nothing!!! The furniture was broken upon delivery and the wrong items were sent. I WILL NOT BUY ANYTHING FROM HERE AGAIN!!!!!!!

I purchase a bedroom set from Value City furniture approximately October 2014. I notice that the paint job was not very good. I have a lot of scratches and imperfections in the paint. The furniture is still under the 12 month manufacturer warranty and I was told that they would pick up the furniture and give me a refund. However, I have called the store several times and I never received a return phone call. I have to go inside the store to try to get this resolved and still have no resolution. I have contacted an attorney and will proceed with a lawsuit if Value City does not issue me a refund. I will never buy furniture from them again, their furniture looks good but it is not good quality at all.

In July I purchased a mattress and box spring along with other furniture at Value City. The Beautyrest mattress had a rip on the back, they exchanged it but someone had ripped off the tag pulling the threads. I reported it, they brought out another mattress that was WET. I refused it, so they brought out another one with the same lightweight material that had ripped on the first one so I refused it. Now Value City wants to refund my money and pick up the mattress, leaving me with NOTHING and I am disabled! They offered me $150.00 off the one I had but would void my whole warranty, NOT AN OPTION.

My husband spent over three thousand dollars at Value City furniture. He purchased an sectional which you buy and pick what pieces you want. They started putting it together. I noticed they gave me a right arm recliner instead of a left one so couldn't hook it to the rest of the couch. He also purchased a king storage bed which they couldn't put together. Didn't have the bolts so it's in the middle of my bedroom floor not put together and was told can't come out till Monday. Not to mention it's Saturday so I guess we don't work and have time to wait during the week day to come put bed together. Was also told can't get the left arm recliner till Wednesday.

On 7-7-2015 I bought and paid in full for a 10' outdoor sundowner umbrella which cost $101.75. I asked them to hold it until I could pick it up. On 8-15-2015 when I returned to pick it up I was told by a store rep that the store manager sold my merchandise to someone else. This is unfair, he had no right, and I am upset. They offered to return my money or wait for another one on order with no estimated arrival date. This is unfair practice, he had no right. I have been treated like it was nothing. Am very upset, and appalled. Please help. I need advice. Should I at least be compensated?

My partner and I had just moved in our first apartment and we had zero furniture. So, we ordered this nice bedroom set that consist of a bed with 2 piers, a mattress and a dresser w/ a mirror from Value City. We excitedly waited at the apartment for 10 hours for our bed, mattress and the 2 piers to come (we had to wait 2 weeks for the dresser, mirror and another piece to the piers). We called them at about 1 pm to track our order and make sure they were going to be on time - they had two stops ahead of us. Keep in mind when we called, they knew exactly who we were before we told them. It had to be delivered between 1-4. We were waiting so long, my partner fell asleep.

My husband went to the Waldorf, MD store on July 22, 2015. We purchased two very nice recliner chairs. The chairs were suppose to be large as my husband is 6'4" tall. When the chairs were delivered on August 2, 2015 they were medium chairs (too small for my husband). We called the store and reported the error. They sent out two more chairs on 7/30. They were small chairs. Now again today August 13, 2015 we finally suppose to get the two large chairs. Well they sent out one we think is a large and one small again. My husband refused the small chair. All this was done after calling the home office on August 8 asking for help to get this resolved. Problem still not resolved so we are going to cancel the order and be done with them.

Received my bedroom set on the 11th of July and everything looked perfect except that the delivery guy told me that there was a piece missing so he couldn't set up the bed. He told me someone from the store would contact me that day to get the missing part to me, that never happened. I waited until the Monday then I had to call. I was told someone would return the call to get my bed all ready for me to have a good night's rest but lo and behold after several calls and 13 days later I still can't sleep on the bed. I tried returning it so I could go elsewhere to no avail. I am beyond fed up now. What else can I do?

Purchased living room furniture and an adjustable bed set. All pieces delivered on a Saturday. The delivery men could not get the bed working and just left. We spent hours on the phone with Value City, who said they were replacing the bed today. Another pair of useless delivery men came again today, said they needed to make a phone call, went to their truck and just left! We still have a $1000 useless adjustable bed. This place is absolutely horrible! Save your time and spend the money to shop somewhere else. It should be able to receive a negative rating status.

We bought a sectional sofa and love seat from and 4 chairs and a table from Value City Furniture (Warrensville Heights) and were told at the time of purchase that if we bought the warranty, they would come in and replace each piece of furniture free of charge for any reason whatsoever for the next 5 years. It sounded like a good deal, so we paid, I think it was $500 extra to do that, and it has been a nightmare getting them to follow up on their promise. We have had people come out to "check it out" to see if it was "bad enough". They brought furniture stain and a needle to sew up the sofa that had separated at the base. THAT was NOT what we paid for or what we were told.

My supposedly new furniture arrived damaged. They quickly arranged for a technician to come out however on the day he was supposed to arrive, I called to see what time and was told I was scheduled for another day. I specifically scheduled a Saturday, but without any agreement and consent from me it had been changed to Monday. Now they are telling me I will have to wait until August to have them come on Saturday. I am starting to see from the reviews this seems to be par for the course with them. I will never shop there again and would advise the same for anyone else considering doing so. Another thing, when I asked to speak to the manager, I was told he won't be in until noon. Seriously, the store operates without a manager on duty? I see this as the beginning of getting the run around. Calling the credit card company right now!!!

Today we had a call to confirm service. First of all service call that we did not schedule. Second Nina the person on the phone was very rude. She refuse to give us a supervisor and we left a message for Mr. ** to call back. We had bad experiences from the beginning. Our furniture was a month late on delivery and the store over all service attitude is incredible bad, and if service does not improve I will never buy from them again.

I bought sectional furniture from this location on 7/2/15. They deliver on 7/10/15. When delivery arrive my furniture was open and unwrapped. And deliver guy was dragging my pillow sofas on the ground outside my house, made it dirty. He didn't care that I am looking. I paid that 2,604.24 dollars and asked saleslady Belicia ** to deliver in package not to be opened, to open in my house because I am still painting. I refuse delivery and call store in front delivery guys. When someone answered phone in a very rude voice telling me they can't deliver till next Thursday. Not even apologized for all I went thru. When asked to speak to manager he say, "It's me. I am the manager you talking to. You don't have to come here to store, I will cancel for you everything."

I purchased living room set and coffee tables March 12, 2015. I have had nothing but problems beginning with feathers sticking out and feathers everywhere. You can't sit on the furniture without being poked by feathers. I purchased the extended warranty for $370.00. Total bill was 3,424.93. I called Value City in Waldorf, MD and they sent out a technician who said basically "it is what it is". The furniture is defective! I called the store several times to leave messages with the store manager, Chris. I called the corporate office and spoke with Kiara once but after repeated calls to her and messages left she didn't return my call.

I am highly disappointed with the delivery of our sofa set. Since 1pm today we have been waiting for the sofa set - however the delivery guy and the customer service representative are not sure about the delivery. I called sometime ago and they informed that "We do not know the time." Then I told Carol if the delivery can happen tomorrow morning, unfortunately she again said "Don't know if they can deliver the sofa tomorrow." This is very frustrating and annoying. Carol mentioned that they can deliver the sofa set on Tuesday next week. Carol could not be of any help.

I am very unhappy with the service and products that I have bought from Value City Furniture. I bought a set of couches from Value city in April of 2013. The couch broke after less than a year. The couch also severely scratched my floors. The service man that came out said that these type of couches break all the time. So why would you sell furniture that breaks. So after many phone calls and service calls later, Value City decided to give me credit on the sofa not the love seat. So now I am stuck with a love seat that does not even match. This was a two month fiasco with broken furniture (that I could not sit on) also missed days at work for service guy to fix multiple times. Also for new couches to be delivered and they didn't even take the old couch they put it on the curb.

I ordered furniture on 14 June and the furniture was off the floor which I got a huge discount on. Checked the furniture and made sure that everything was good. I was guaranteed a delivery date on 27 June which was perfect for my move. So, while me and my husband was moving stuff from my old residence to the new which is literally 3 mins away. I got a vm saying that the guys are at my door and will leave in ten minutes. It was 11:23 am, I was like ok. Got to the apartment, because I was already en route and the truck was gone. My husband called to see if we can get it redelivered after the other deliveries and they said yes.

First of All that new program VCF have taken partnership with called Acceptance Now SUCK!! They left a Bad taste in my mouth & I will NEVER DEAL with them again or VCF for that matter!!! They delivered my furniture to the wrong address (just in case you are wondering I have 2 homes) so I had to get a whole other delivery date & when they did I didn't have all my furniture... With 4 different delivery dates & Missed time from Work... a Whole month later & I still didn't have all my furniture!!! And as far as the Payments are concerned when I went to make the first payment they told me I couldn't make over the payment that I would have to make a payment & A half or A Double payment!!! I'm going through So much ** with them it's Ridiculous!!! I advise anyone to stay The Hell Away from VCF & Acceptance NOW Program!!! They Are LIARS & Unmasked Thieves!!!

I paid for my Marilyn Monroe bedroom set in full back in February of 2015. I didn't receive my bed and mirror until May 2015 and I still have yet to receive my dressers that were supposed to be delivered today June 24 2015. I'm highly upset and unsatisfied with the service I'm receiving!!!

My fiance and I bought an electric recliner couch from the clearance section (they did not have a fresh piece). They made a whole she-bang about not being able to deliver to Germantown since it was not in their "area" (I live in Baltimore, we went to a store by me). I agreed to take the delivery at my place and even stayed home from work for the same. THEY NEVER ARRIVED. When I called I was informed that my delivery had been moved to the 3rd of JUNE. I am getting married in 2 weeks and have my hands full as is, this just added to my stress. THE BEST PART? THEY CALLED ME TWICE TO CONFIRM THE DELIVERY FOR 29TH MAY ON 28TH MAY!!!! I am so very tempted to sue for lost wages and emotional distress!! I am NEVER buying from here again. Their problem seems to be across the US. I SUGGEST YOU DO NOT SHOP HERE EVER!!!

I bought some furniture from there and they over charged me more than 200 and it's been more than two months and I still haven't got my money back and every time I call they say they gonna call me back and they never do. Wow! What a way to treat customers.

I purchased over $3000 leather reclining furniture with 10 yrs warranty 3 years ago. We hardly used our furniture and the seating area are cracking, discolored. I called, they told me seating area are not covered with warranty. How stupid!

I purchased a dining set at the VCF store in Greenwood, IN on 3/21/2015 with a delivery date set for 2 weeks later, on 4/08/2015. I paid in full at the store and wanted immediate delivery, but was willing to wait because I really liked the set. Close to delivery date they called and told me I'd have to wait 5 more weeks, that is, until May 14 to receive it! I was so upset! This company needs a total turnaround relative to inventory management, customer service and INTEGRITY! This is what happened next. My mom suggested that I call just to see if they could deliver just before Mother's Day. This was their Mother's Day gift for me: I WOULD HAVE TO WAIT 5 MORE DAYS - until the 19th for delivery!!! I requested an immediate full refund! Do yourself a favor: don't buy at VCF.

I have to give credit where it is due after my rant over the ding in the foot of the sofa bed and the front of the sofa having a scratch on it. After a few phone calls, Value City Furniture in Manahawkin NJ did after all stand by and they switched out the sofa bed and replaced it. The one they replaced it the gentlemen were friendly, careful and replaced with a better sofa. The cushions which on the first sofa were very soft almost like broken in, anyway the new sofa cushions are firmer. I am very pleased with the outcome. Thank you.

I am having my living room couch replaced with the exact same couch (through the warranty). We were given a delivery date of Saturday, April 25, 2015 between the hours of 6:00 p.m. and 8:00 p.m. I received a call around 3:30 p.m. stating that they had several cancellations and wanted to know if they could come early, and I told the gentlemen on the phone to give me a call back in about 10 minutes. I was going to see if I could find someone to meet them at my house. Well needless to say I had to reschedule and was guaranteed that I would be first on the list for Saturday, May 2, 2015.

I called to speak to a manager regarding a Canvas called "My Final Estate." I was told that this Canvas was out of stock and would not be available till May 21, 2015. The furnishing consultant indicated that I had to wait till they became available in stock and was not able to purchase the one that was the floor model. I asked to speak to a manager & was told he said that they couldn't sell me the floor model Canvas. I called back to see if I could speak to another manager & was told the same story. I explained to them that this was a gift for someone very close leaving out of town & they did not care about how much I really wanted to purchase the Canvas & when I needed it by.

My family purchased over $5000 in furniture during 2 shopping experiences in the past year. The salesman made us feel confident with the purchase assuring us that 'absolutely' everything was covered if we purchased the 'warranty'. Apparently using the furniture was not included. The manager now has a complete idea of customer service. We are now stuck paying for living room couches that are not usable and still have to continue to pay the 'zero %' for 2 years, little consolation while we have to purchase new couches. I wouldn't buy a throw rug from VCF. Cute commercials by the way!

I did an online purchase of a bedroom set March 17. They told me it will be delivered April 16 between the hour of 12:30 and 3:30. I get a courtesy call saying the driver is running late two hours behind. Okay cool as long as I'm getting my furniture today. I get a call at 3:19 saying it's not in stock, I have to wait till may 1. Are you kidding me? I am so mad. I waited a whole month for this **. Mind you I paid in full and they didn't have no empathy so I called for my refund and he sound like he was having a bad day. The phone service suck, he kept breaking up and they having trouble with their computers and phones. Smh, the distribution center was located in Indiana and I'm from Chicago. Heads up with online ordering with value city, I have to wait 7th for refund and out of a bed for a month. Worst experience ever...

I bought a bed that didn't last a year...it broke and nearly cost me $2000. I called April 4th to have it replaced.They were supposed to deliver it on the 14th and pushed the date up to the 16th. I called them prior to let them know I moved and have them my new address and the sales rep told me I was in their system. So today I get a call telling me they are at my house. I said "that's impossible because my door is open and we don't see you." They went to my old address. Now they telling me they can't deliver my bed...I been sleeping on a couch and the floor for two weeks and I am highly pushed - that's their mistake, not mine. I will never spend my money with them again. Sorry Value City.

We bought a mattress with a 10 years warranty that settled over few inches a little over a year. They told us to come to the store to select a new one because they do not carry the same model anymore, so after picking a new mattress they added a delivery charge on us saying we picked a new mattress and we should pay for delivery. How come that is our responsibility? If you warranty something you should pay for it to get delivered. Of course we ended up paying since we had no choice.

I purchased what was supposed to be a full-sized futon online and had it delivered. I expected it to be closer to a full-size mattress than it was; it was about 8-9 inches smaller and too small for my purposes. The return process was effortless, but I was very angry to learn that I was taxed twice; once on the item, and also taxed on the delivery fee, both of which were not refunded (of course!). I was not told of this added tax by the salesperson, nor was it indicated during the payment transaction. I should have picked up the darn thing myself. SMH.

We decided to purchase again from Value City. Our first experience we purchased a bedroom set which has peeled and is wobbly after 5yrs. Also bought a metal table which we had delivered and put together. It was drilled and stripped out and never has been sturdy and solid since we purchased. Should of learned our lesson. Well 10 yrs later not much has changed. We decided on purchased living room set we liked in the store. The customer Rep spent a total of a minute all together w/ us. We purchased on February 13th and then were told it would be March 13 before our furniture arrive that it was not in stock. So we waited called a few days early to check in to see if our furniture came in early we were told it wasn't there yet.

My wife and I shopped and purchased 1 coffee table and two end tables from City Furniture. When the items were delivered they were all three defective! (Glass tops did not fit.) The deliverymen were made aware of this and we have record of such! This being said City furniture wanted to schedule of a repair of the new tables (really repair new tables). At this point we contacted our sales rep and told him we did not want the repair of new tables. We said to just pick them up and give us an in store credit and we would choose something else. He told us this would ok however we would be charged 15% restocking fee for the defective tables. I have never heard of such a thing. Buy new merchandise, it's defective, I can't even get a full store credit. I have to give them 15% to restock the defective tables!!!!! Really!!!!!! I am going to write consumer affairs on this one for sure! Buyers beware of this operation! NONE I MEAN 0 INTEGRITY!

Purchased 2 different bedroom sets on two different occasions. One set, the Caribbean set - the nightstand top needs to be refurbished. Rude store mgr in the new carrollton store. Will never buy anything from them again.

Purchased furniture March 1, 2015 and have yet to receive furniture. Original delivery date was 3/14/2015 and they called a day before delivery to tell me the furniture is on back order. Was given another delivery date of 3/28. This time, they didn't show up at all. Called, spoke to Manager, still nothing came. Called, asked for Store Manager and he didn't call back for 24 hours. Asked for the regional manager and I was given the run around, still have heard from the regional manager and it has been three days! Do not shop here. Delivery times are far out and Managers are unresponsive!!! The only resolution corporate came up with is a refund!!

I purchased the couch and the salesman reassured me that the extended an expensive warranty would cover if there was damage ever done by our dogs. I was later told that was not true. Then the manager told me he would send one of his mechanics out to have the damage evaluated and order the proper parts which I was told I would pay for the parts and not the labor. When the mechanic came out he did not order all the parts he only ordered one part and now the manager refuses to order the right parts and keep his word.

I had a delivery of a furniture set from Value City Furniture on March 6th to my new house. I have a wood door with a glass front door. The delivery guys left a knife hooked between the upper border of the doors to keep it open (the glass door has an automatic closer so can stay opened and the wood door doesn't, they could have asked for help but didn't). This knife ended up causing the front glass door to break. The delivery guys left quickly as nothing happened and even left their knife. So now my glass door is broken (out of the frame) hanging only from the door opener. I've called Value City delivery service here from Columbus, Ohio almost every day. Several times they said they were calling back and never did.

Scheduled a delivery for a piece of furniture - purchased on Sunday, delivery scheduled for Wednesday. Was told I would be called with a delivery window of 3 hours. I asked if I could be called one hour prior to delivery so I could be sure I would be home. On Monday I received the call delivery would be from 3-6 pm. 5:25 on Wednesday I call the store to inquire about the delivery. I'm told I'm the last delivery of the day and the truck is running behind. If I don't get it by 5:45 to call back and they will call the driver to find out what stop they were on. Around the same time I check the online shipment status - it has changed from en-route to delivered. Imagine my surprise that it's been delivered when I've been sitting, waiting for it.

The Bailey's Crossroads location. This is the worst most unprofessional store I have ever dealt with. I ordered my furniture for almost 2 months now. I still haven't received all of them. Imagine two months!!!!! I addressed the store manager and he promised $100 to be credit back to me for the inconvenience because of their lack of communication with each other. I never received it. Also I was promised $100 store credit and didn't receive it. When I called to inquire about it I was disrespect by the manager "**" and threatened with all kinds of words, harassed, and I was told I wasn't getting anything. All my years I've never seen such an unprofessional business like this. I spent over $2000 worth of items that I'm going to return immediately after writing this review. They wasted my time, my money and they caused me a lot of hassle and trouble. My advice to all is to never purchase anything from them, worst business and managers ever.

I purchased a living room suite. The sofa pillow started coming loose at the seam. I called on the 24th of February to report, they gave me the run around, then I called back on the March 2. Still the same BS. Then I called back on March 4. Now Value city saying they can't repair because the warranty expired on February 27. But I called on the 24. Well sorry can't repair it.

We purchased this set, bought extra insurance. The table has chipped a piece of wood, broke off, and last but least left hot spots even though we use placemats. Emailed mgr. Called mgr. Received no response. Never purchase furniture from this store on 79th Cicero.

I must say that Value City Furniture in Dunbar, WV has the poorest customer service I've ever experienced. I had cash in hand but I'm glad I did not spend over $1000 with a company that has such poor customer service! The 1st night we had 40 minutes before they closed and they gave us a minute by minute reminder that they close in 35 minutes, 17 minutes, 12 minutes sharp. I was going to buy a couch but I said fine I'll come back tomorrow. The next day, the woman was so rude that I walked out cash in hand and no sofa. I'll spend my money elsewhere.

Purchased a sectional in april of 2014. I purchased a warranty to cover material damage. The color faded everywhere we sit, informed them of the discoloration and I was told it wasn’t covered under warranty.

So I got a day bed, a chair and a ottoman from VCF. 2 days past the year mart, all 3 pieces are broken. I called and I told the protection plan that I purchased was only for the outside and not the structure. I started trying to fix it myself and realize that furniture does not have any nails - it was made by a staple gun. How do you make something someone sits on out of staplers? I am very unhappy. Will never shop there again.

I purchased a box spring and mattress set for my son back in July 2014 and there were bed bugs in the box spring! Disgusting, will not purchase from Value City again!

I literally furnished, no bed, my entire apt by picking everything out at the Arlington Heights, IL Value City furniture. I should have left when the sales guy put me through 45 minutes of the used car press, including bringing in his boss for the hard core close. But I didn't leave. Now, less than two years later, I have had to put boards under the couch cushions to keep mine, or any company's rear end from going to the floor. I live alone, no kids, no pets, seldom have guests other than my fiancee. The dining room chair cushions have come unscrewed, The cheap board that make up the chairs won't hold the screws anymore, several are stripped out. The sad fact is I paid cash, a lot of it, for this furniture. AND I GOT TAKEN. Lesson learned.

Bought couch 1 1/2 yrs ago. The couch and loveseat are ripped at seams...all four seams are coming apart. It is a defect in couch. I bought warranty as the salesman lied to me telling me that unless we damaged the couch ourselves, damage it would be cover under warranty. This isn't even damage..it's ripping at the seams. Well I guess a rip isn't covered but how else do you describe ripping at the seams? If you buy from here, expect to be lied to by salesman just so he could get business, and expect furniture to get destroyed in about a year. Don't buy the warranty because they WILL NEVER stand by it.

Value City furniture tv ads: The ad that has the people pretending to vomit on the furniture is horrible. Should be stopped! Think of the oncology patients! All the patients who have a sensitive gag reflex!! Your ad makes me sick and I don't have those illnesses.You need someone new to write your ads. Some not obsessed with vomiting, and the ad with crazy people who repeat chaise!

I think this is the worst store (the one in Novi MI) with the worst customer service I've ever seen. Let me explain why. We went to this store to buy a couch. The first thing is happened that the guy who were serving is didn't know nothing about his job. Like we were asking about the bed and he was asking me if it's full size or twin. Then he told us that mattress and box together would be $540, and when we went to register they said that box cost only $50 which comes total with mattress $400. Then the cashier charged us for delivery, which is we didn't ask for, we were picking up ourself. And it took them exactly 2 hours to return it back to our account. And all the time while we been waiting, the other girl who work at that store kept asking us to shut up our kids because she was laying on the bed and talking on the phone, and it's the same time when her friends were running around the store and making lots of noise. Ok that's past.

Ordered a sectional from them on January 10th, was told and received a confirmation email that we could pick it up on January 16th. January 15th checked the status that the couch was on back order until February 6th. Called customer service to get my money back and they said they would have to send me a cashier's check for the money but would not be able to physically mail it till Monday the 19th. It's Thursday the 15th. Hate this store. Never shopping here again.

Your commercial about the old coffee table making them sick is disgusting!!!! Making me feel ill does not lead to making me want to shop there!!!

I purchased at Value City Furniture in Middletown, NJ a leather sectional sofa. We were offered insurance that will cover any damage or anything that happens to the sofa with this purchased. After a 3 months the pigmented dye begun coming off from the bonded leather & the couch started to peel off. We called the warranty department and had somebody come out and take pictures and was told we would get a call back in which we did. They came out and replaced the leather.

I just realized that this section existed. Back on July 2011, I went to Value City in Waldorf Maryland and applied for credit. The process went through successfully. I was approved for a high limit with no problem. I always made my payment on time. A lot of the time I would double my payment. When Comenity Bank took over they denied my credit and closed my account. For what reason - I don't know. For me this is poor business practice and it don't speak well of the company. I could see if I missed payments or they were late but that wasn't the case at all.

Value City Furniture Springdale in Cincinnati, ohio - I'm still fighting. A friend and I were going to move in together. I needed a living room and she needed a bedroom. We decided that i would use my credit for her bedroom since she had a living room. We went to Value City and was approved. The delivery date was 6 days away. The very next day after learning that another person would be moving in with us, I decided against moving in so I went to Value City to cancel the former contract and sign a new one to have my living room delivered to my old house. I specifically request that nothing be added or changed without a person coming in face to face. They allowed her to call in as if she was me. They delivered it to her as a bedroom suit. She has not paid 1 dime on it. They are holding me accountable but refuse to give me any information. She had them to come out and change damaged furniture 5 times. I'm filing lawsuit in small claims next week if situation isn't rectified. Tired!

I purchased in Value City Furniture a leather sectional sofa. We were offered insurance that will cover any damage or anything that happens to the sofa with this purchased. After a couple years the pigmented dye begun coming off from the bonded leather & the couch started to peel off. We first went to the store to get their opinion and were told that our insurance will cover the damage and advised to contact the insurance. However when we spoke to insurance they told us that our plan doesn't cover peeling instead its only covers if we spill any liquid on the couch; which was ridiculous.

I Purchased in Value City Furniture a leather couch. We were offered insurance that it will covered any damage or anything that happens to the couch with this purchased. After not even 2 years the couch started to peeled off, call the insurance (Uniters Pure). I was told that the insurance that I bought the same day with the leather couch, because they told me it was "leather" it did not cover for the peeling problem. Plus the couch, it was not even real leather that the couch had to be rip or burn. Wish I would read this before shopping. Here I am very disappointed and I want to be helpful for everybody who read this review not to buy here and don't extra pay for this useless insurance. Beware.

I bought a sofa from value city, purchased for over 1000.00. It is only about 8 mos. old and a section of it has already collapsed. In the process of seeing what they will do about it.

This was at the White Marsh, Maryland location.. Store 130. I purchased a mattress/box-spring a few days ago with the hopes of picking it up at the same time. The earliest I was able to pick it up was a few days later. Took off work, went to pick it up on my own, the pick up clerk loaded the mattress up on my the top of my car, drove all the way home carried the mattress upstairs to my room to find out that it was the wrong mattress. Went back to the store, showed them the serial number of the mattress they gave me (at that point the mattress was still in my room) and they told me to bring it back in. I said "No, you're going to have someone deliver the correct mattress and pick up the wrong mattress from my house."

I had the worst experience. The salesperson Joe in the store 47 in Clairton street was telling us lies every time. Problem with the delivery. They have bad customer service. I have the worst experience ever and I already pay everything and I didn't receive my stuff. Nice showroom but they work wrong. I will never purchase nothing again.

I purchased a mattress on July 3rd and have yet to receive it. I have confirmed delivery with VCF 3 times and have waited at home all 3 times, only to find out that my mattress wasn't on the truck, or they didn't have the box spring, or that it was a mistake in the delivery date. I have spoken with the store manager, who promised me a delivery date, only for me to find out that the delivery date he promised had been changed. I have purchased several other large pieces of furniture from VCF, so I am not a new customer. However, I will be a LAST time customer. I will never make a purchase from VCF again. I made my purchase online, thru the New Carrolton, MD store.

We purchased a full size bed frame for my daughter. It was delivered in May. After spending almost two months being bit relentlessly by what we thought were mosquitoes, we had an exterminator out and found that the brand new bed frame had bed bugs. I called the Value City in Mechanicsburg and spoke with the store manager who blew us off. She said that there is no way their furniture had bed bugs, and she refused to do anything. I called corporate. It took almost two weeks of dealing with corporate for them to work out any arrangements. Now, I am finding out that it's going to be another week before we even get the new bed frame. In the meantime, my daughter has no bed to sleep in. Their customer service is horrible, their products are obviously inferior if they are coming with bed bugs, and they do the bare minimum to fix the issues. I would not recommend value city to anyone. My entire family has boycotted their stores.

We went to Value City Furniture and purchased $11,000.00 worth of furniture which we paid in cash. We did this the first of April 2014. I love my furniture and I feel like we got fair prices on the furniture, but here is the problem. We got a beautiful white leather sectional. The first time they delivered it, the centerpiece was ripped and they forgot to connect the furniture. Okay, we dealt with that. In the meantime, while waiting for them to come replace the middle piece, I noticed tearing on another piece of the sofa. They have come back, replacing a piece here, a piece there, but never connecting the sofa. Twice when they have brought the pieces, they were ripped also!

Please be advised that peeling leather IS NOT a covered repair under Value City's extended warranty. I, like everyone else here, was advised that this warranty covers EVERYTHING! Lie, lie, lie. So the only way to find out is after the peeling occurs or be warned here. Wish I would have read this site first. Now I'm only out $179.99 for a useless warranty.

I, personally would NOT recommend THIS Value City for any reason! Unless you enjoy being lied to and really don't want furniture, you just want to pay for it. Note the date...5/17/2014, I ordered my furniture, a sectional sofa, and an entire bedroom set on 3/4/2014. The original delivery date was delayed to 3/26/2014 for the bedroom set due to it being back ordered. They delivered the sofa on 3/11/2014 and it was missing the corner of the couch, so another delivery date was set. So the 26th came and they delivered only the dresser and said the rest would be delivered on the 9th of April. So yet again, the 9th came and there was no delivery. I have to take off work to make sure I am there for the delivery and it doesn't come! I was furious, so I called and spoke to a manager, Dave, who seemed to only think it was funny that I was upset about not getting my furniture. He gave me a small refund by check for the inconvenience, thinking that would fix the problem. I thought the way he laughed was completely unacceptable and wanted someone higher up to be made aware of how the manager treated his customers.

Went to Value City Furniture on Feb. 28th, 2014. Wanted new living room furniture. Saved for months. We saw a nice set. We decided to buy coach loveseat and recliner. We wanted the end tables also but couldn't buy them that day. We were told furniture could not be delivered until April 22nd. At the end of March, we were told May 1st. We went back in April and paid for end tables also to be delivered on May 1st and promised everything would be delivered this day. On May 1st, we only received end tables. No furniture. Promised love seat and recliner on May 7th and couch on May 20th. I went on this website and found very bad reviews. Tomorrow, I will return end tables and get money back. Go somewhere else. Thanks to everyone who wrote reviews. It helped.

I purchased leather set with a warranty for an additional $199.00 in 2010. When it came time to use my warranty (cause the leather starting peeling) they refused to honor it. Then after a party, the furniture was damaged more, warranty honored. Went to the store in Mishawaka Indiana, selected new furniture and they refused to sell me a warranty (wanted to offer me a 7 day warranty). I called Warranty Company; they say it's stores option to sell warranty. Then they tell me it's my responsibility to return old furniture to the store or I can't get my new furniture. I've paid for a forced delivery charge.......... AVOID THIS COMPANY.

First I want to start with the fact that I had a very good experience with the sales process. Lucy and I became fast friends as I was in the store at least once a week trying to figure out what furniture to buy as we were buying a bigger house and needed some upgrades. My husband and I couldn't agree on a sectional and finally with the help of Lucy decided on the ottoman from my favorite sectional (Ciera in brown) and my husband's favorite sectional (Monterey in beige). We wanted leather as we have children and wanted something that would last a long time and also be easy to clean. Lucy told us the best investment we could make is buying the fabric protection at $185, that way if any damage occurred to the sectional, it would be covered and we would get a new sectional. She said the kids could cut it with scissors, draw all over it with marker or even burn it and it would be covered. We said, how could we pass that up!

I bought a dual reclining sofa and loveseat on 04/16/13. I had a problem with the sofa. It was stuck in the reclining position about 2-3 months of having it. Service guy came out said he needed a part. I waited about 3 weeks for the part. He came and fixed it. An hour after he left, it broke again. As the couch was breaking the metal underneath it was gouging my floors. On any other corner of the sofa or the loveseat there were no gouges. Also not only was the recliner broken but the mechanisms in the couch were ripping the couches open.

When I purchased my sectional, I was specifically told by a sales associate that the warranty would cover any type of issue or accident for seven years. Within the first year I opened two claims with Uniters and both got rejected. The first one got rejected because of the word I used to describe the issue. While I provided additional information and explanation within the same call, they did not bother to make any changes in the claim. The second one apparently is not covered because of the type of leather I have. My next steps? Looking into filing a class action lawsuit and strongly recommend that everyone who experienced misleading explanation by salesmen do the same.

l order a mattress and box spring and they will be here Friday. And the employee told me that the warehouse is closed Monday and Tuesday. So my order will be here Friday 02/28/2104, and l can't get to pick my items up until 03/05/2014. Why do l have to wait so long just to get what l paid for. All the store can tell me there is no body working in the warehouse Monday and Tuesday. So I told the customer service that this will be my last order. l will place with VC Furniture and the last time I will be back to the store.

We purchased a couch from the Potomac Mills store Sept 2010 and were sold the protection plan assuring us that any rip, tear or stain would be covered. I guess they conveniently leave out that if their product falls apart at the seams, they will not cover it. The stitching was literally coming out of the cushions and they denied the claim. Very misleading.

We purchased a sectional leather couch in July of 2013. At that time we also purchased a $299 dollar 'warranty'. In less than a month the stitching began to come undone. I have tried to contact them to have this repaired. They have a trick where once they find out what you want they put you on terminal hold. As I write this I've been waiting 45 minutes. Nice, huh. In any case, wanted to warn others NOT to purchase the Warranty. You are just throwing the money away.

In August 2013 we purchased a new mattress from Value City Furniture for my 16 year old daughter. A few weeks later she complained about bug bites on her legs, thought she got them from being outside. This went on for several weeks and I noticed blood stains smears on her sheets, but just thought she had been itching and scratching. Tonight she called me to her room because she noticed a small bug on her sheets. I scooped it up and googled bed bugs, and lo and behold it was! I thought when could this happen and we narrowed it down to the new mattress. I'm calling VCF tomorrow to have them come pick up the mattress and to have them refund my money and to pay for an exterminator. Will never buy from them ever again!

Insurance is a scam!!!!! I purchased a leather couch from Potomac Mills, VA store in January 2011. I recently had a small tear in seat part of leather couch due to stitching coming undone after owning for almost 2 years....no big deal, regular wear and tear. I had a 7-year insurance warranty that I paid over $100 for at time of purchase that was told included stains and tears/rips to couch for "normal Residential use." However, when I called to try to get repaired under insurance warranty, was told that because it was stitching, it's a warranty issue and not under Value City policy!? A rip is a rip!!!! Congratulations, the $50 it would have cost Value City to repair the 4-inch rip has cost them a customer for life. I will never buy another item from them and will make sure none of my friends or family shop at Value City ever!!! Nothing irks me more than a company that accepts payment for insurance coverage and refuses to deliver when called upon, no matter how big or small the issue.

Value City is now ripping people off by offering to finance with no credit check. However, when you add the monthly installments the total payments are 3 times more than the total cost of your purchase. They will ask for a deposit and if you try to cancel they will give you the run around and will not return the deposit. Don't fall for this trap.

I purchased a kitchen table & 2 chairs. Furniture had 1 yr. warranty. I noticed a defect in one chair, called store & was told chair would be exchanged. It has been almost 2 months was told new chair would be exchanged. Called numerous times found out delay was due to finding store to transfer from another state & was in transit. Store SAID they couldn't do exchange from purchased place & I'd be called when chair is @ store & ready to be delivered to me. Seems like I'm getting misled, not very happy.

In May of 2007 we bought a three piece living room set. We were told that it was 100% leather. In 2012 I noticed it started peeling. The chair looks horrible and the couch and loveseat are peeling. When I called the store, Jeff said that it had a store warranty of five years and that it was Bicast, which he said has pieces of leather in it. He didn't care that his salesperson outright lied. I feel that is what they are told to do. They got their sale (almost $2,000.00) for that lie. I called corporate. They are offering us a discount if we buy from them again. Yeah right. Spend more money for furniture they do not stand behind and from salespersons they teach to lie for a dime. I told corporate that we, as consumers, should know what we are purchasing and then make our decisions based on accurate information, not be duped into buying what they are selling at prices that do not match the quality of the product.

I will never buy from this store ever again, and I will make sure that anyone I care for also boycotts this cheap, crappy business. They sold us the warranty on a sofa stating that it will cover the sofa for 7 years! The sofa is falling apart in 3 years, just from normal use. We tried to get it fixed through their warranty. But even after numerous calls, Value City refuses to honor the warranty commitment. The staff just looked for excuses to deny the claim. Their excuse was that we did not notify them immediately after the appearance of damage. It is not worth my time to spend hours over a $150 warranty charge. I will consider it a robbery and a loss. The $700 sofa will create more junk in the landfill, and I am not proud of this.

HORRIBLE customer service. Once you pay for your merchandise, hope you have no problems with it - otherwise - you are on your own. The delivery of the sofa I bought and got a good deal on was pushed 1.5 months down the road from the initial promised date. Nobody warned me it would be shipped out when available... It's been several days, and I cannot reach their customer service. Good deal, but no money and no couch...

I bought furniture in November. They delivered half of the furniture, half, I am still waiting. It has been 4 months. My delivery dates have been changed 4 times. I phone customer service and they hang up without explanation. When I talk to them, I hear lie after lie after lie. Now, I am tired. I stopped calling up their phone (703-998-8667). Please solve this matter .

As of December 27, 2012, I went to Value City in Dearborn, MI to talk directly to a (RAC) sales manager by the name of Trevor ** about my mattress sinking in the center. Mr. ** assured me he would get it taken care of by having someone come out to inspect the mattress as soon as possible, which he did not enter into the computer after multiple phone calls of talking to me. It was always the some respond from him - he could not get anyone on the phone. I guess he never intended on helping me at all! Then my husband, Jason **, got involved and he went to the store in person on January 18, 2013. He got the inspection appointment set up for them to come out to our house and have the mattress inspected by talking to someone different.