Value City Furniture Reviews

I purchased a sleeper sofa, along with an extended warranty. About three months later, I had it serviced and the problem was not solved. The sleeper sofa was then sent out to be repaired at their facility. It was fixed, but the problem occurred again shortly after. I called for service and when the repairman came, he told me that when I'm having problem with it, just flip the couch over and hammer down this certain piece of metal. Shortly after, the sleeper sofa needed to be repaired again. I called in mid-November. It is now mid-January and I have not heard back from Value City regarding the repair of my sleeper sofa. I constantly told them that the sleeper sofa is unserviceable and is defective. They refuse to replace the sofa and are just waiting until the warranty expires.

Value City Furniture sent me an invoice that requested no payment, but then assessed interest when no payment was requested or due.

My girlfriend and I recently went to the Value City Furniture in Richmond, VA. There we purchased a new couch, chair and ottoman. When we were finalizing the sale and setting up delivery, we explicitly told our salesman and yes, I said salesman and not sales "professional" or consultant" that we lived on the fourth floor of a converted warehouse in the downtown district. We were very explicit in telling him that our building had only a standard passenger elevator which in itself is on the smaller end, as elevators go. We were assured that their moving "professionals" would have no problem getting our 120 inch long extra deep couch in the elevator because and I quote to the best of my abilities, "They have ways of turning and flipping it to make it fit." My girlfriend and I both let out a small laugh at the comment and were immediately assured that if they couldn't get it in the elevator that they would take it up the stairs.

A couple of years ago, my husband bought me a patio set with six chairs from Value City in Bridgeton, MO. I went outside today and noticed the glass from the table had blown apart and is all over my yard underneath the table. It wasn't even hot outside. In fact, it was a little rainy, cool morning. What are you guys going to do to replace it?

I live in an affluent area in the western part of the state of Missouri. I recently visited one of your stores located as indicated above. Their contact no. as stated. When buying furniture at your establishment , your salesman who greeted us was very courteous and respectful to both my wife and I as customers. During the business transaction and eventual ticket write-up, Mr. Tim *** was a perfect gentleman throughout, rendering his services to us as customers. However, the friendly atmosphere rapidly changed when we arrived at the service counter to pay for the purchased items.

On Oct. 19th, I purchased furniture from Value City Furniture, which was having a promotional deal of a free 15 inch HDTV with your furniture purchase. It was to be mailed to your home approximately two weeks after your delivery date, from Best Buy. The furniture was delivered that Saturday but it was the wrong furniture. No one ever made an attempt to correct that error.

Last June, I purchased a leather-reclining sofa and a reclining chair. In February, I notified the company regarding the fact that the center of the sofa had sunken down about six inches from the other two cushions and that what feels like wood is felt between the cushions. It makes sitting on the sofa most uncomfortable. Anyone sitting in the center of the sofa appears to be practically sitting on the floor.

I purchased a Simmons mattress Item # 24006-50093-5G at Value City two weeks ago. On July 4, 2008, we even went back to buy sofa bed, cocktail table and a dinette. The Simmons mattress was delivered to my house on July 8, 2008. However, we discovered on that same night that the mattress delivered had some bed bugs and/or insects that looks like mosquitos coming from the small holes in its pillow top.

Summer of 2005 we purchased a 7 pc.glass top patio set from Value City. Aprox. 5 weeks ago, for no apparent reason, the glass top on the table completely shattered,no one was even outside at the time. In attempting to replace the glass top I discovered the same incidents w/Martha Stewart patio tables. The only info. I have on this set is Outdoor Living Products & wonder if it was manufactured by the same company.

March 2, 2008, my husband and I were sitting at our patio table (less than one year old) playing cards. The table shattered into a million pieces for no reason. We were utterly shocked! When I contacted Value City, they gave me the manufacturer's name, Courtyard Creations, Inc. They told me to contact them. I have yet to find a website or contact number.

I made a purchase in the Value City store using my credit card, and a few days later I checked my statement and found an unauthorized amount for a magazine subscription. I called the store and was told that anyone who used a credit card that day was automatically enrolled.

purchased leather reclining living room set Dec 2005 with stainsafe warranty. needed a repair to our loveseat. stainsafe approved replacement of loveseat instead of repair. value city stated our set was discontinued and we could come and pick out a replacement set.

About 3 weeks ago, I purchased what I thought was a comforter, and a sheet set. I did not open it right away becase I wanted to spring clean before putting it on my bed. Anyway when I did go to put it on my bed, I then realized that the comforter was a whole comforter set, so naturally, I didn't need the extra sheet set. So on 4/24, I went back to value city to return the item and because I didn't have my reciept, they weren't gonna let me do anything, no evev exchange, no refund, no store credit.

I purchased a vase at the Fishers area location, about 1 hour from my house, while visiting a friend. When I took it home, I decided it was the wrong color, and took it, in original bag and with the receipt, to the Lafayette Square location which is much closer to my home. Even though they had the EXACT same merchandise, I was told I could not get a refund or even an exchange, as it was not originally purchased at that location. The clerk even admitted that they are probably one of the very few companies with multiple locations that will not honor exchanges from a different location.

my mother purchased a recliner for me and purchased additional insuance to cover any accidents the recliner cracked and split within a year. I contacted Value City they told me I had a warrent with a company that sold a cleaning agent. I told them the warrenty was purchased there.They told me there was nothing they could do they no longer delt with the company and I would have to get in touch with them I did on several occasions.I have called Value city numerous times they told me they were not responsible for the recliner even though it was purchased there.

Furniture was purchased and was defective. Called that same day and reported the defects and asked that someone come out to repair or replace.

I purchased a bedroom set for $3,200.00, which includes head+footboard, drawer W/mirror and 2 nightstands. We also ordered a mattress for 1,300.00, delivery included with the buy. Now the head+foodboard,the drawer w/mirror, the 2 nightstands and a CHEST are on sale for 2600.00 AS IS (w/out the mattress). Exactly 1 month ago I wanted to buy the display, but they did not want it. My merchandises was delivered 2 weeks after my order.

I bought a black leather 3 piece living room set from there and got a 5 year guarantee that if it rips or tears or burns that it would be repaired. This also is not my first time writing you all with this complaint. I just have not receive and answer. I have a tear that I cannot get repaired for a warranty that I payed for in cash. Your stored and you warranty are no good. People told me not to buy from you, but I always wanted a black real leather set.

Emotional damage due to unsightly furniture after 9 months of use. Loss of personal time driving to store for repairs. Emotional damage due to no response from company.

I am very upset and bitter. I'm tired of getting stuck with crap. I work hard for my money and want quality products and great customer service.