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US-Mattress Reviews

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About US-Mattress

US-Mattress is an online mattress and bedroom furniture retailer that offers discounted prices and free shipping. The website carries many popular brands and provides resources for finding the right mattress online.

Visit www.us-mattress.com/?utm_source=ConsumerAffairs&utm_medium=Referral

US-Mattress Reviews

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    Page 8 Reviews 830 - 980
    Customer ServiceSales & MarketingPrice

    Reviewed Aug. 25, 2016

    I had my eyes on a particular Sealy posterpedic, and the best price I found a couple months ago was from US Mattress (which I believe is a subsidiary of scummy Sleepy's). I also found a coupon for 10% off. Everywhere you read, they say wait for a holiday sale to purchase a mattress. Labor day was coming up, so I figured I'd wait to order to save some more money on this $1000+ mattress.

    So the scam is I'm back at their website, and everywhere it's plastered "Up to 60% off + free delivery", and guess what, I click on the link to my respective Sealy mattress... Same crappy price from two months ago, and even worse, there's no longer any 10% off coupon. I called them up, they said they'd honor the 10% off, but not do better. I waited all this time for nothing from this scum seller!

    Updated on 09/23/2016: I wrote a review a couple months ago about US mattress, how I was trying to buy a over $1000 mattress at a good price, and everyone told me to wait for Labor day cause the prices will be even lower. Well the "sale price" before and on labor day was the same as it was a month before, even though words like "60% off", "save $100's", and "Labor day sale" was plastered all over their site. Every time you went to the page for the particular mattress, it kept saying "sale extended to (insert a few days after todays date) but there was never actually any sale price.

    I did have a 10% off coupon the first time I checked the site out, but that coupon now expired months ago. And even though they claim they'll honor it in the response to my first review, every time I call, these ** only offer me a 5% discount, not 10%. Buyers beware. This is a big scam site. There are no sales, and there are a lot of other shenanigans they play with customers!

    Thanks for your vote!
    US-Mattress
    Response from US-Mattress

    Hello Tom,

    Typically, we have sales available most of the summer with Memorial Day, Independence Day and Labor day. In addition, as one of the most competitive mattress retailers in the industry, we will extend the sales price well past those holidays in order to ensure that our customers are able to enjoy the benefits of those sales. You may have been seeing a lower price from our Memorial Day, or Independence Day sale.

    We are sorry that you are not happy with our current Labor Day sale pricing for the particular Sealy posturpedic model. However, we would still be happy to offer you the additional 10% if you decide to place your order. Just give us a call at 800-455-1052 (option 2). Or, you may place your order online and private message us on Consumer Affairs with your order number and we will have the discount applied right away.

    Factual basis uncertain
    Verified purchase

    Reviewed Aug. 25, 2016

    This is my first purchase and I will reserve my opinion for later. The purchase process was very easy and quick.

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    Verified purchase

    Reviewed Aug. 23, 2016

    I received my new Serta Double Sided Pillowtop Mattress a little over a month ago and couldn't be happier. Was skeptical at first about ordering a mattress online but it is so comfortable that I'm purchasing a queen size for my son.

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    Verified purchase

    Reviewed Aug. 22, 2016

    I liked that a coupon code was offered to me at checkout. That made me feel valued, not taken advantage of. I liked that the website offered a very full and detailed description of the product I was buying, so I feel like I know what I am going to get. Ask me again after delivery to see if it comes when I expect and is the product I anticipate.

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    Verified purchase
    PriceStaff

    Reviewed Aug. 22, 2016

    It was easy to order and all my questions and concerns were answered! The price was great! Joshua ** was very helpful! Great employee!

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    Verified purchase

    Reviewed Aug. 20, 2016

    I bought a mattress before from US Mattress, and I was satisfied with it, so I bought exactly the same one again. I bought it online and the mattress I got was very good.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Aug. 19, 2016

    I had a lot of questions and used the Live Chat feature multiple times to decide on a mattress. The Live Chat associates were kind and extremely helpful. I'm very happy with my purchase as US-Mattress has the same items as the department stores, but without the hefty price tag. I tested mattresses in these stores and asked the associates which model was comparable. Shipping is free and there's no sales tax (with the exception of North Carolina, Michigan, and Utah). Thanks, US-Mattress!

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    US-Mattress
    Response from US-Mattress

    Kaitlin,

    Thank you for sharing this with us. Our sales representatives are dedicated to providing the best customer service and we are always happy to answer any questions that you may have. We also strive to provide our valued customers with the best quality at the best price. We hope you love your new mattress and do not hesitate to contact us if you have any other questions.

    Verified purchase
    Price

    Reviewed Aug. 14, 2016

    I got a mattress and a box spring from US-Mattress because of the low cost. I know that they hire the delivery out, but they did a good job delivering it and putting it in the house.

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    Verified purchase
    Staff

    Reviewed Aug. 13, 2016

    Great and soft.

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    Verified purchase

    Reviewed Aug. 12, 2016

    They charged for delivery and never paid me back after I requested a refund because the people just dropped it on the curb and left. I never heard back from them. It's been two years, and the mattress is concave. We had to buy a new one because the piece of ** they gave us is literally falling apart. Absolute crap.

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    US-Mattress
    Response from US-Mattress

    Thomas,

    We are so sorry to that you were unhappy with your delivery experience. We do show that a refund was processed to your method of payment on 08/05/14 for the shipping fee. This should have posted to your account within 3-5 business days.

    With regard to the depression in the mattress that you purchased from us, the Adda Plush by Simmons does come with a manufacturer warranty to protect against any manufacturing defects. Typically the warranty period is 10 years. If you are still in possession of the mattress, you may initiate a warranty claim at the link below.

    http://www.us-mattress.com/warranty-exchange-2.html

    We appreciate your feedback and would be more than happy to assist with any questions that you may have.

    Verified purchase

    Reviewed Aug. 12, 2016

    Wasn't planning on buying today, then I saw the deal on Slickdeals. Researched the bed, your deals are awesome!!! Purchased. :-) Can't wait! Nothing told me how long to expect delivery. :-( Estimate would be nice.

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    Verified purchase

    Reviewed Aug. 12, 2016

    Good as of now for the payment model.

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    Verified purchase

    Reviewed Aug. 11, 2016

    Website was very user friendly and I am excited to receive my new mattress!

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    Verified purchase
    Customer Service

    Reviewed Aug. 9, 2016

    Paul, the Live Chat, was very helpful.

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    Verified purchase
    Price

    Reviewed Aug. 8, 2016

    And the site seemed to provide a large amount of information to get me up to speed on the types and price range of mattresses.

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    Verified purchase
    Staff

    Reviewed Aug. 8, 2016

    At first, we were looking for a mattress for the adjustable bed. We got the Simmons Beautyrest innerspring mattress from US-Mattress. The delivery people set it up and everything was perfect. We were a hundred percent satisfied and like our mattresses very much.

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    Verified purchase
    Price

    Reviewed Aug. 6, 2016

    Good price on mattress and friendly website. Videos are good at describing the mattress.

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    Verified purchase
    Price

    Reviewed Aug. 2, 2016

    We thought US-Mattress was a good product with a reasonable price so we purchased a leather love seat and a reclining love seat. We purchased it with white-glove delivery but they didn’t do a very good job of delivering it. We live up a flight of stairs and they sent two guys to deliver it. They had no equipment so it was manhandled up the stairs and dragged through the hallway on its side. The top part of the recliner was damaged that causes it to sink into the one corner. So when we sit on it, it’s like sitting on an angle. I wouldn’t buy anything else from them. When we pay for a white-glove delivery, we should get what we paid for. Unfortunately, our furniture was damaged during the delivery process.

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    US-Mattress
    Response from US-Mattress

    Randy,

    Thank you so much for your review. We are so sorry that your recliner was damaged during delivery. A customer service representative will be reaching out to you today to look into this issue further. We greatly appreciate your patience and understanding as we work on this.

    Verified purchase

    Reviewed Aug. 2, 2016

    I used the chat feature to discuss recommendations and options with Tracey after spending several days comparison shopping on the internet. Overall, I couldn't be happier with my US-Mattress buying experience.

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    Verified purchase

    Reviewed Aug. 1, 2016

    My daughter shopped online and bought the mattress. The delivery went good and the guys were professional and courteous. Everything was handled very well.

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    US-Mattress
    Response from US-Mattress

    Ferrell,

    Thank you for your feedback. We are happy to hear that you were satisfied with your delivery experience. We hope that you absolutely love your new mattress. Please do not hesitate to contact us if you have any questions.

    Verified purchase
    Staff

    Reviewed July 29, 2016

    Due to its price, my son ordered a mattress from US-Mattress. He likes it. The only drawback was that it took longer than expected to be delivered.

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    Verified purchase
    Staff

    Reviewed July 27, 2016

    Both Paul and Joshua were very knowledgeable and very helpful in locating the mattress model I was looking for after a recent hotel stay and answering all of the questions I had concerning my planned purchase.

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    Verified purchase

    Reviewed July 26, 2016

    My husband ordered from US mattress online. The delivery crew helped me move the mattress because we lived in a second floor of the apartment and I appreciated that. It was a good experience.

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    Verified purchase
    Customer ServicePrice

    Reviewed July 25, 2016

    We needed a low profile box spring which we decided would help us. My daughter was at our house, got right online, and told us US-Mattress has one which we can get shipping and white-glove service. The price was also good, so we did it. It came within the timeframe so I didn’t have to call and follow up. The tracking was accurate and it was a very convenient experience. Our purchase is working out fine and definitely met our expectations.

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    Verified purchase
    Price

    Reviewed July 25, 2016

    Excellent number of mattresses. Great prices. Free shipping. Coupon Codes available, so do a search and you can save $25 or so. Easy to use site. I assume this is the same mattress I tried out in the stores (has the same photo and description so I'll see when it shows up).

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    Verified purchase

    Reviewed July 24, 2016

    Good mattress. My friend recommend this to me.

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    Verified purchase
    Staff

    Reviewed July 23, 2016

    I got a US-Mattress online for my children. They provided good service which I do like.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 22, 2016

    I have lower back problems and my boyfriend researched this bed that he purchased from US-Mattress. He has one but a little different from what I bought. The online purchase was very easy because we read the reviews online and looked up the ratings of the bed. But I would prefer to actually go to a store that carries the mattresses and have a different form of sale versus going online.

    I got the bed, the mattress, and everything other than the headboard, and I'm not completely comfortable and happy with it. My back is constantly on fire and the bed isn't helping. I want to return it. Also, it seemed like US-Mattress need to work a little bit on their customer service and overall performance with the delivery team. The delivery team called us to verify how many stairs I have and I specifically let them know that there'd be two sets of stairs, one outside the townhome and one inside the home. When the delivery guy saw the second set of stairs, he says he doesn’t know how he can get the bed up the second floor and he came at almost evening hours, and was tired. I think he was working by himself. My boyfriend was the one that had to help him. That wasn't a good experience but at least he got the bed delivered.

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    US-Mattress
    Response from US-Mattress

    Sandra,

    Thank you so very much for sharing your experience with us. Your mattress is backed by our 100 night comfort guarantee where you can exchange your current mattress for another more suitable for your comfort needs.

    You may read more about our comfort exchange program here:

    http://www.us-mattress.com/cusser.html

    We are also so sorry that your boyfriend and to assist the driver with completing the delivery of your mattress. We will look into this with the carrier and have it addressed right away so this does not happen on future orders. Please do not hesitate to send us a private message if you have any further questions about delivery or the comfort exchange!

    Verified purchase
    Customer Service

    Reviewed July 21, 2016

    Great online chat help from Paul! He was able to tell me differences between mattresses, why I'm getting one at a huge discount, delivery times etc. A pleasure to deal with...roll on delivery time!!! Thank you Paul.

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    Verified purchase
    Staff

    Reviewed July 21, 2016

    When I first chatted with Paul, he was helpful, knowledgeable, and polite. He asked questions to find out what comfort level was best for my husband and I, and directed me to a specific mattress. I told him that I would talk to my husband and asked if I could ask for him by name when I was ready to ask more questions. He said yes, and I did request him each of the numerous times I contacted us mattress.

    Every time, he was helpful and patient in answering very specific questions. He always exceeded my expectations, and never seemed impatient or ready to get rid of me to get to another customer. He listened to my concerns, explained technical information well, and was never pushy in the slightest. He definitely gave extraordinary service, and went "above and beyond" to meet the needs of the customer. I am a Corporate Trainer and I could definitely use Paul as an example in my Customer Service classes of how to "wow" customers. You have an exemplary employee in Paul.

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    Verified purchase
    Customer ServicePrice

    Reviewed July 19, 2016

    Easy to move around the website. Did not want to add email and address to enter 'chat'. Like the PayPal option. Would recommend to a friend. Good prices. Thanks.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed July 18, 2016

    Great service! Both on the online chat and by phone. Really helpful sales reps.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed July 16, 2016

    US-Mattress was the cheapest I found and they had the mattress I wanted. The sales rep was really good and the product delivery was pretty standard. It was as expected and I didn't have any issue.

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    Verified purchase
    Sales & Marketing

    Reviewed July 15, 2016

    I had a real pleasant experience while purchasing my mattress. It was simple and easy to check out and the end process provided me with different promo code to choose from in order for me to receive a discount.

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    Verified purchase

    Reviewed July 15, 2016

    I had all my questions answered. I went to another mattress store and came back to U.S.M. and they help me find the compatible mattress. Saved $2000.00.

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    Verified purchase

    Reviewed July 12, 2016

    Loved shopping experience. Also Phil is great. On the phone, the salesman named Phil with extension ** recommended this. Please give Phil the credit. Thank you!

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    Verified purchase
    Price

    Reviewed July 12, 2016

    Great! I am very happy with price and promotion! I wish US Mattress has more stuff to shop here.

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    Verified purchase

    Reviewed July 12, 2016

    Purchase of mattress - Everything went satisfactory.

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    Verified purchase
    PriceStaff

    Reviewed July 10, 2016

    It was great shopping on your site. Cody, the chat help fellow, was very knowledgeable about equivalent mattress names from other retailers. He help me find a great mattress at an outstanding sale price and guide me through understanding the warranty, a mattress protector, and the ordering process with a coupon code to boot!

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    Verified purchase
    Price

    Reviewed July 9, 2016

    2nd mattress purchase. Great selection and prices. When I shop for mattresses, I feel I can trust US-Mattress for a good end-to-end experience.

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    Verified purchase
    Customer Service

    Reviewed July 7, 2016

    Decided to order a mattress online. Received my order today, but when I received it, on the delivery company's invoice it had 'drop off only'. When I placed my order, I ordered the mattress with set-up and removal. Even though I did not necessarily need set up, I did need removal, and of course they would not take my old mattress because it wasn't on the 'order'. I called customer service and they did not offer any remedy to this problem but only said it wasn't included with my order. On my end, I was under the impression of paying an extra $150 for setup and removal but they claimed I didn't order the 'white glove'.

    Now I realize that I might have been mistaken with the setup and removal part (which I highly doubt because that was the deciding factor for my order) but customer service pretty much spent most of their time proving that I was "wrong" and pretty much said "tough." That is when I got upset and refused delivery and as I did they said they would refund my money back less $150 for refusal of delivery.

    Now I'm sure that there is "ambulance chasing legal jargon" in subscript on their website about a $150 charge for refusal of delivery but I didn't see it and shame on me for not knowing right?! However, it's a bunch of BS that it isn't very transparent for one, for two they really just blew off the sale, and on top of that the company gets paid for doing nothing and most likely make a profit from the resale!! I'm headed to Sear's for their 4th of July mattress sale today!!! Less reading involved.

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    US-Mattress
    Response from US-Mattress

    Jessica,

    I am so sorry for your experience. Our customer service representative should have been more-customer focused in this situation. It is the case that white glove with removal was not selected on your order and you were not charge for this service. However, we should have seen what we could do with the carrier to upgrade you to white glove delivery and remove your existing mattress. This will be addressed with the representative right away and someone will be reaching out to you today to discuss this further. We greatly appreciate your feedback as this helps us to continue to improve our customer experience.

    Verified purchase
    Price

    Reviewed July 7, 2016

    I thought shipment is free. Why is there a $11 shipment charge?

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    US-Mattress
    Response from US-Mattress

    Hello Joseph,

    Your order does have free shipping and white glove delivery. The $11.00 charge is for the California Used Mattress Recover and Recycling Act. Any mattress or foundation delivered to the state of California will be assessed an $11.00 fee for this program. You may read about this program here:

    http://mattressrecyclingcouncil.org/mrc-in-your-state/california/

    Please let us know if you have any additional questions.

    Verified purchase
    Customer Service

    Reviewed July 6, 2016

    When the US-Mattress home page pulled up, a pop-up ad offering a discount appeared for simply entering the user's email address. The box for the email address would accept NO characters, in spite of several attempts to enter my email address. Then, a live-chat screen appeared, into which I asked how to make the discount screen work. I received NO response to it. Later in the order process, another live-chat screen appeared. For obvious reasons, I ignored it.

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    US-Mattress
    Response from US-Mattress

    Van,

    We are so sorry for the issues that you were having with the discount promotion and are also looking into why you were not able to receive a response from our chat team. A customer service representative will be reaching out to you today to discuss this further. We greatly appreciate your patience as we work on this.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed July 4, 2016

    Simmons is a great product and overall experience on the website was great BUT on their website it showed the EXACT same mattress for $130.00 less - but when I clicked on the price went back to $729??? When I online chatted with a service rep they suggested I call customer service. We'll see if they honor the lower price. It was supposed to be a 4th of July BIG sale? We'll see.

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    US-Mattress
    Response from US-Mattress

    Hello Larry,

    We are so sorry for this inconvenience. A refund was processed to your method of payment yesterday for the price difference. We appreciate your patience and for giving us the opportunity to resolve this. You will see the refund on your method of payment within 1-2 business days, if not already. Please do not hesitate to contact with any other questions!

    Verified purchase
    Customer ServiceStaff

    Reviewed July 4, 2016

    Live chat agent Tracey is friendly and helpful. She got our requests neatly done. Great job!

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    Verified purchase
    Staff

    Reviewed July 4, 2016

    Great experience. Assisted by Cody, who answered all my questions satisfactorily. Saved a lot of money here compared with Macy's.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 3, 2016

    I placed my order completely online, sight unseen. Because of my current circumstance I was unable to go out and see it in person. I chatted with Cody. Don't know if he was with a phone service, taking orders or with US-Mattress. He was very professional, answered my questions clearly and I felt comfortable with him. He represents the company well.

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    Verified purchase

    Reviewed July 3, 2016

    Have purchased from your site in the past and have always been happy with your prices and your service.

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    Verified purchase

    Reviewed July 3, 2016

    The information on the website is helpful, but I could never get the "compare" to work. Ordering was easy and Cody was helpful on chat.

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    Verified purchase
    Price

    Reviewed July 2, 2016

    This was quick and easy and a great price! I hope it doesn't take the full 2 weeks to deliver.

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    Verified purchase

    Reviewed July 1, 2016

    Haven't received yet but the website was easy - thank goodness.

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    Verified purchase

    Reviewed July 1, 2016

    I just ordered a mattress for my son. It hasn't been delivered yet of course, but I have to say that the shopping experience has been by far the best I've ever had buying furniture. The well-executed website, checkout and product videos are great and they prove to me that this company really understands what the modern customer wants. As long as everything else goes relatively smoothly with my son's bed, I'll definitely be back.

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    Verified purchase
    Staff

    Reviewed June 28, 2016

    Overall I am extremely happy with the layout of the website that US Mattress provides. It is user friendly and very helpful to narrow down items that would be suited for your needs. I have no doubt that if I need any mattress or bedding needs I would be thrilled to use this site again; the prices are fantastic and the website is very manageable.

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    Verified purchase
    Staff

    Reviewed June 27, 2016

    Joshua was so much helpful. I was looking at the other brand mattress which deliver date is not suitable for me. Joshua helped me find another brand and spontaneously I changed my mind. The reviews look very good and the delivery time looks perfect for me!! I am looking forward to my new bed!!! It was very pleasant experience. Thank you very much!

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    Verified purchase
    Staff

    Reviewed June 27, 2016

    There was good product information on the website to help estimate the firmness/comfort to try to pick the right mattress the first time. I spoke with Paul and then Cody when Paul was off, both were helpful and knowledgeable. Thank you.

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    Verified purchase
    Customer ServicePrice

    Reviewed June 26, 2016

    After some looking around for both the stores as well as online, I felt that US-Mattress had the best value for the price point I had. I purchased a king size mattress set online and the correspondence after that was fine. The delivery was a bit more of a hiccup. We were trying to get it in a certain timeframe. What I thought was gonna be a two-day scheduled delivery ended up being a longer duration. They also were not able to schedule for my remote location until they had drivers ready so it was almost a three to five-day delay. Another thing that came up is that the maker or manufacturer of the bed ended up shipping the wrong bed frame with the item. Once I made that known to US-Mattress, they took it upon themselves and provided me either the correct bed frame and/or a refund which was done very quickly. Customer service is very good and so is the product.

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    Verified purchase
    Staff

    Reviewed June 26, 2016

    I used chat window to ask representative for a specific kind of mattress (ultra firm, minimal padding) and bought the one he recommended. Hoping it's as good as it sounds.

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    Verified purchase
    Staff

    Reviewed June 25, 2016

    Paul the chat guy was very helpful and after the chat he offered me a $20 coupon. That sealed the deal and I bought the mattress the next minute. Thanks.

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    Verified purchase

    Reviewed June 25, 2016

    Best place to buy a mattress. Doesn't feel like your getting ripped off!!!

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    Verified purchase

    Reviewed June 24, 2016

    We purchased a set of pillows through US-Mattress. The website was helpful as it showed us some good options and we were able to pick it up very fast. However, the expected delivery date which we saw when we ordered was not correct. There were some back order issues and they got it delivered one month later than when we were supposed to get it. So if they could look at their stock and communicate properly, that would be better. Everything else was okay.

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    Verified purchase
    Staff

    Reviewed June 23, 2016

    I saw a great deal with US-Mattress so I got a pillow top mattress from them and I was very satisfied with it. Their sales rep was very helpful but it took a long time for it to get here. They said it was waiting to be built. Then after it was built, it will take a while for it to send to the factory or shipping area. It was supposed to be only three weeks, but it ended up being six weeks. I usually get stuff from Amazon and it comes very quickly. But, aside from that, it was a very good experience.

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    Verified purchase
    Price

    Reviewed June 21, 2016

    Good price and selection. Love the way online shopping. No hassle. No headache.

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    Verified purchase
    Price

    Reviewed June 20, 2016

    I had an excellent experience with US-Mattress. I did the purchase based on three primary areas. Firstly, I looked at the ratings and also looked on the internet for what people were saying about what they’ve done and helped them out with. It was the first time that I looked at evaluations. Secondly, the price on the mattress, the quality of it, and the cost involved because I was buying a very nice mattress and a set of box springs. Lastly were other things like would it be appropriately delivered and set up in my home, which it was. It was delivered without any problem and two guys came in and set it up. The coordination was very nice.

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    US-Mattress
    Response from US-Mattress

    Henry,

    We thank you so much for taking the time to provide us with feedback on your experience. US-Mattress is dedicated to our customers and strives to provide you with the best quality at the best price. We are so happy to hear that you are satisfied with your order. Please do not hesitate to reach out to us if you have any questions!

    Verified purchase
    Price

    Reviewed June 19, 2016

    I found this website by using Google. My wife and I like the reviews and price for a name brand mattress. We hope this will be a good mattress camper.

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    Verified purchase
    Price

    Reviewed June 19, 2016

    I like the price of US-Mattress. I got two pillows online which was easy to do and the delivery went smoothly. The products came very fast.

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    Verified purchase

    Reviewed June 17, 2016

    Mattress purchase - Quick and painless.

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    Verified purchase

    Reviewed June 16, 2016

    We're looking for an extra firm mattress. Found this mattress to be right for our needs.

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    Verified purchase
    Price

    Reviewed June 15, 2016

    I hope we love the mattress as much as the service and price that we got. If not, at least I know I can exchange it within 100 days. Looking forward to the great night’s sleep.

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    Verified purchase
    Staff

    Reviewed June 15, 2016

    I chatted with Joshua earlier today. He was very helpful and as a result I was able to place the order for exactly what I was looking for. Thanks!

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    US-Mattress
    Response from US-Mattress

    Hi Catherine,

    Our sales expert Joshua is always eager to assist our customers in making this important purchase. We are happy to hear that he is continuing to exceed our customer's expectations. Please let us know how much you love your new mattress set!

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    Price

    Reviewed June 15, 2016

    I purchased online some pillows from US-Mattress a couple of months back. I got it at sale price so it was a really good deal. My products was back-ordered, but they were really good about communicating that. My experience with this company has been easy and affordable. I'd recommend them.

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    Staff

    Reviewed June 14, 2016

    US-Mattress provided cool service. Their salesperson was courteous and the delivery exceeded my expectations.

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    Reviewed June 13, 2016

    Was under the impression if I obtained financing from your website could purchase an item. Found out after selecting item, approved for credit from your site... could not use the new credit line approved from your site because the item was on sale but I could use another credit card as long as it was not from your site. REALLY? I would think you would want the business on that deal to show your customers that you support them. I used one of my other credit cards and purchased the item anyway. Disappointed as now I have a new credit account opened that I can't use for your item and won't be using for anything else. I wanted to use your card as it was interest free for 6/12 months...

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    Response from US-Mattress

    Hello Jason,

    We have a left a message with the phone number on file to discuss this issue with you further. Please reach out to us at your earliest convenience, or you may private message us with your availability.

    Verified purchase

    Reviewed June 13, 2016

    One of my friends told me about a sale in US-Mattress that was going on and I purchased some pillows. They were very fast, and I got everything before I was supposed to expect it. Everything is good with US-Mattress.

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    Staff

    Reviewed June 12, 2016

    Paul was very helpful.

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    Customer Service

    Reviewed June 12, 2016

    I purchased a couple of pillows from US-Mattress and I like it. The order, however, was extremely delayed. I was emailed initially saying it will take a couple of days and there were a bunch of emails following that saying there was a backorder. I eventually got my order three weeks after the initial date. But, other than that, the quality of the pillows exceeded my expectations. The product is so good that it made up for all of the mess.

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    Price

    Reviewed June 7, 2016

    Great back support with excellent luxury comfort along with great firmness for a very reasonable price.

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    Lisa increased rating by 3 stars.
    Customer ServicePriceStaff
    After a positive interaction with US-Mattress, Lisa increased their star rating on July 9, 2016.

    Updated review: July 9, 2016

    I did receive a credit for the difference of the mattresses. I am happy with the end result.

    Original Review: June 4, 2016

    I bought a mattress with US-Mattress.com. I wasn't sure what type of mattress that I wanted. I chose this company because of the 100-night guarantee. Within the 100-night guarantee, I went on vacation and slept on the most comfortable mattress. I was waking up stiff from my new mattress purchase and realized that it was not the one for me. I searched for the type of mattress from my vacation and discovered that it cost about $1000 less than the one that I purchased. I contacted US-Mattress and was told that I could exchange it, but it was company policy for no refunds. If you choose to exchange for a higher priced one, they do expect you to pay the difference. I asked if I could at least get a store credit so I could buy sheets or a comforter and get my money's worth. The customer service agent that I spoke stated that it is not their company policy, but is going to check with the management and give me a callback. I will update the results.

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    Response from US-Mattress

    Hello Lisa,

    We thank you for taking the time to share this with us. Our customer service manager has been in contact with you to resolve your concern. Let us know if you have any further questions.

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    PriceStaff

    Reviewed June 2, 2016

    Very helpful. Got the price down to what I wanted.

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    Customer Service

    Reviewed June 2, 2016

    I got from US-Mattress a queen-size mattress. It was excellently priced and decent. I've been sleeping on it for a couple of months now, and it hasn't broke. I liked that their website had videos with people coming in and talking about the product. It was nicely designed. The best thing was they had a couple of user reviews that I can go through and get a good estimate. The user reviews were a little bit more descriptive because the user had experienced using the product. The only thing with US Mattress was when I ordered the product, it was a two-week wait, which they did mention in the email that it will take a little bit long. A shorter delivery time would've been nice. But other than that, they delivered it in a timely manner.

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    PriceStaff

    Reviewed June 1, 2016

    I would give it a 5 star to date since we have yet to receive the order. So far, staff has been friendly, online order was easy to do, pricing has been the best I have found, and selection is fantastic! Would love to see more natural and U.S. produced items.

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    Customer ServiceStaff

    Reviewed June 1, 2016

    Customer service was very polite and helpful.

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    Reviewed June 1, 2016

    Overall I'm happy with the ordering experience. Looking forward to receiving my new mattress.

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    Customer ServicePrice

    Reviewed June 1, 2016

    I originally placed an order for a mattress and all was going smoothly. Then it got to the warehouse and I was called to sched. delivery. I was told that there were no routes coming by my house and someone would call me tomorrow, I was then hung up on before I could even say anything. So the next day came and no one called me.

    I called the day after which was a Wed. and was told that they deliver on a biweekly sched. and it would be 2 weeks from that Friday before it could be delivered. I asked if it was on a bi weekly sched why when I was contacted Monday my mattress could not have been delivered on that Friday to which I was not given an answer. So I called and US-Mattress tried to work out a sooner delivery but could not. I did receive a gift card and was very happy with the quality of my Beautyrest recharge mattress. Also the promptness of deliver from the mattress protector I ordered. So now I used the gift card and my reward points for my mattress purchase to get a sheet set. Overall I am happy with my purchase based on the cost, comfort, and quality of my products.

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    Reviewed May 31, 2016

    Easy step online shopping. Pretty clear information in the website.

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    Reviewed May 31, 2016

    Find the online videos for each mattress, very helpful to select the one that would best fit our needs. Search tool is user-friendly to customize according to what we're looking for and the videos help explain the differences between each mattress. Purchasing online from this store is simple and straightforward.

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    Response from US-Mattress

    Hi Wongwaree,

    Thank you for your review! We are happy to know that our expert videos were able to make your shopping experience easy and straightforward. Let us know if you have any questions about your recent order and we will be happy to assist!

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    Price

    Reviewed May 31, 2016

    Initially I was a bit skeptical. My mom had recently purchased a mattress set with this company and raved about her new mattress. I was about to purchase a set with Macy's and decided to revisit this website. I listened to my mom and read the reviews and made my purchase. I expect to be very satisfied. The reviews were very helpful. The website was user-friendly. The sale prices were great.

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    Price

    Reviewed May 31, 2016

    After all day physically going to stores and trying over 50 different mattresses I narrowed my choice to 2 different ones. Then I did couple hours research online with several different store and came across US-Mattress.com. Your store has the best price/deal and I could not pass this deal up. Because of your excellent price, no tax, and free delivery, I was able to ultimately get the best mattress I wanted. Thank you. I'm sure I will definitely be ordering from your store again soon.

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    Response from US-Mattress

    Hi Ruth,

    We understand that the mattress shopping experience can be difficult with so many different choices! We are always happy to provide you with a great quality mattress at the best price. Our sales experts are also here to assist and can help make your shopping experience easier. Please do not hesitate to contact us with any questions. We hope that you absolutely love your new mattress!

    Verified purchase
    Sales & MarketingPriceStaff

    Reviewed May 31, 2016

    US Mattress was cheap and convenient. We also had no problems with their sales rep. The queen size mattress that I bought is good, and I'm happy with it.

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    Staff

    Reviewed May 31, 2016

    The associate with whom I chatted online was helpful and knowledgeable and the ordering process was simple. Now if the delivery process goes smoothly and the mattress is wonderful, all will be perfect! :)

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    Customer ServicePriceStaff

    Reviewed May 30, 2016

    Both webchat people, Cody and Jeni, participated on 30 May 2016. Jeni requested feedback. I thought it was forward and bordering on rude to do so. Not to mention premature due to the merchandise has not even been shipped, delivered, unpacked, inspected, assembled, and evaluated. Not sure why she was so pushy. Her tone was marginal and not particularly committal when I asked for definitive action on her part. Much is needing to be revealed as noted above. The merchandise is somewhat pricey (about $200 - $250 above competitive trundle day beds with mattresses). When I shared this with Cody the chat person, he said that what they sell is much better quality hence it is 40% more expensive. Even though they have a "110%" money back price guarantee. Not sure what that means, it was not explained. The website was hinky and not fully functional.

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    Response from US-Mattress

    Hello Vincent,

    Thank you for your feedback. We are so sorry that you are not happy with your experience with our chat representative. We are having the chat pulled for review and will use this as a learning opportunity for future customers. Our agents typically request reviews and ratings after interacting with a customer, since, we value our customer's feedback. You are more than welcome to update your review after you have received delivery and have had a chance to inspect and evaluate the merchandise to reflect your full experience with our company, customer service and the product.

    We offer a 110% price match guarantee if you find the same product and service at another retailer for a lower price within 30 days of your purchase. We would be happy to have a sales representative reach out to you if you are interested in this program.

    We will also look into some of the issues you experience with the website and make improvements as necessary so that any future shopping experiences are seamless and easy.

    We thank you for taking the time to write this review. We value all of our customers and greatly appreciate your feedback.

    A customer service representative will be reaching out to you today with an update on your order.

    Please do not hesitate to contact us if you have any additional questions!

    Verified purchase

    Reviewed May 29, 2016

    Mattress purchase - Chat was very helpful.

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    Sales & MarketingStaff

    Reviewed May 29, 2016

    We bought a mattress in a box for the motor home. It's a very good quality product and is quite impressive. Plus, working with the sales rep was great. This was the second time we purchased from US-Mattress. I'm very happy and pleased with them. They're a good company.

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    Response from US-Mattress

    Hi William,

    Our sales staff always strive to provide you with the best service possible. We are so happy to hear that you were satisfied with your experience with Brad. With that said, we are also happy to hear that you are impressed with the quality of the mattress and hope that it will bring you a good night's sleep for years to come!

    Verified purchase

    Reviewed May 28, 2016

    I gave your Co. a four star because my mattress has not been delivered yet. I look forward to rating you after it is delivered. Thank you.

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    Price

    Reviewed May 28, 2016

    Easy to purchase. Great price. Quality of Simmons Beautyrest Adda II Plush Mattress... to be continued.

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    Reviewed May 28, 2016

    Someone told me about US-Mattress and I wanted to try it. I ordered some pillows online and the process was easy. However, they ran out of them and it took a week or two for them to be shipped, which was the only problem. The product is good. The pillows are soft and of good quality. I’m really satisfied with them and would buy again from US-Mattress.

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    US-Mattress
    Response from US-Mattress

    Hi Javier,

    Thank you for your feedback. We are so sorry for the delay on your order and greatly appreciate your patience as we worked to get the pillows out to you as soon as possible. We are so happy that you are enjoying the new pillows and hope that they are contributing to a great night's sleep! Let us know if you have any questions.

    Verified purchase

    Reviewed May 27, 2016

    The mattress is very firm and quality is so good!

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    Customer ServiceStaff

    Reviewed May 27, 2016

    Been trying to buy the perfect mattress for the last couple weeks now. I just made my purchase today 05/27/16 and I can't wait to try it out. I had a great experience talking to one of the associates name Paul on the online chat. He was very helpful and patient with me going back and forth with my questions. I'm hoping this online mattress purchase experience will be an overall 100 %. Once my mattress set arrive I will post pictures and comments on my FB pages and online clubs for sure. ;-) Thanks Paul!

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    US-Mattress
    Response from US-Mattress

    That you for rating us! We are so excited for you to receive your new mattress! Please do not hesitate to contact us with any questions.

    Verified purchase
    Price

    Reviewed May 27, 2016

    I got a pillow top mattress from US-Mattress and the reasons I purchased from them were purely based on price and quality for the price. My experience with the sales rep was fine and since I purchased online, the only interaction I really had with a rep was when I confirmed the delivery. Considering the price, the mattress was exactly what I was looking for.

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    US-Mattress
    Response from US-Mattress

    Hi Christopher,

    Thank you for your review. We are always happy to provide you with quality mattresses at a great price! It is great to hear that you were able to find exactly what you were looking for and we hope to work with you again in the future!

    Verified purchase
    Customer ServicePrice

    Reviewed May 26, 2016

    Went to the mattress stores and compared mattresses to find what we wanted. Even placed an order. Through poor communication, the order was not delivered and was cancelled. Since I already knew what I wanted, I found that mattress on US-Mattress.com and was pleasantly surprised at the cost savings.

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    Price

    Reviewed May 24, 2016

    Nice mattress with an amazing price.

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    Reviewed May 23, 2016

    US-Mattress had a good President's Day sale so I purchased from them. I bought a pillow top mattress online and it's a great product. It was easy to find what I was looking for on their website. I had an excellent experience.

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    Verified purchase

    Reviewed May 21, 2016

    I had very good shopping experience online. Joshua ** answered all of my questions via chat and very promptly. Will have to review the product after I receive it in a few weeks.

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    Staff

    Reviewed May 20, 2016

    I am not a computer kind of person, but I got through the online order without any problems.

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    Staff

    Reviewed May 20, 2016

    Honestly Cody's 5 star service helped me make the decision and place the order today. Cody was extremely patient. He let me analyze the mattress, compare it with competitors and check the reviews without putting pressure. Thank you very much for your support, Cody!

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    Customer Service

    Reviewed May 19, 2016

    I found the live chat helpful in selecting a mattress. I have fibromyalgia so need a soft mattress but with good support. This hybrid was recommended. Haven't received it yet so don't know if I made a good choice.

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    Staff

    Reviewed May 18, 2016

    Ordering a mattress online is not easy. Because of my first positive experience I returned to buy my second mattress. My online rep, Cory, was attentive and patient. He quickly retrieved my past purchase and guided me to the next. Thank you Cory!

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    Customer ServiceSales & MarketingStaff

    Reviewed May 18, 2016

    Never buy from US-Mattress again. I received a defective mattress from Simmons on the 5/7/2016, the very first night my mom told me the mattress making sounds and it causes her back pain due to its firmness defective. I called US-Mattress the next day for the replacement and they DID NOT STAND behind their customer, instead they went through the Simmons warranty team and they asked for the record of video that the mattress has to lay flat on the floor. Imagine if the bedroom is not big enough or the disable person who couldn't able to carry the mattress down to the floor, what can they do? US-Mattress just refused the replacement. Well, I just called my CC company dispute the charge that I DID NOT AUTHORIZE THE TRANSACTION THAT INVOLVE DEFECTIVE PRODUCT. US-Mattress is totally a SCAM, do not buy from them.

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    Factual basis uncertain
    Verified purchase

    Reviewed May 16, 2016

    Chat is extremely useful.

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    Price

    Reviewed May 15, 2016

    We bought a mattress from US-Mattress six years ago and we had a pretty good experience, that’s why we went back. The one we got this time had a pillow top, which the first mattress did not have. We picked a different style mattress and got what we were looking for. Also, the price was good and there’s delivery and free haul away. It was pretty straightforward with US-Mattress. We bought it online, and we were contacted by the delivery people and arranged the date that was convenient for delivery. I recommended it to a couple of coworkers.

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    Price

    Reviewed May 15, 2016

    Easy as 123 and cheaper than other places.

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    Reviewed May 15, 2016

    This is our second mattress from your company. We love the ease of shopping and the free delivery option. We have not been disappointed and will use your site again!

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    Customer ServiceStaff

    Reviewed May 14, 2016

    Excellent service and assistance with the online chat person, Joshua. I was looking for a mattress I used at a resort in Mexico. I had the specs. He helped direct me and was also very informative with his descriptions when I needed additional help. Thanks.

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    Verified purchase

    Reviewed May 14, 2016

    Good experience. This is only site where I found the mattress I was looking for.

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    Staff

    Reviewed May 13, 2016

    Tracey was very helpful.

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    Reviewed May 13, 2016

    I was impressed with Cody. It was a very pleasant experience since I have never bought anything like this online. Thank you very much.

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    Staff

    Reviewed May 12, 2016

    My son told me that US-Mattress had a good priced mattress, so I bought a whole set of mattress, box spring, and foundation from them. We paid $1,100, but there was a sink in the middle of the mattress, so we had to replace it. They scheduled the delivery of the new one and it came right on time, and the people who delivered were very nice. So far, the new mattress has been good.

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    US-Mattress
    Response from US-Mattress

    Jagdish,

    Thank you for rating us! We are sorry to hear that you had problem with sagging on your first mattress and are happy that we were able to get it replaced quickly. We appreciate your patience and are happy to hear that you are satisfied with the replacement. Please do not hesitate to contact us if you have any questions.

    Verified purchase

    Reviewed May 12, 2016

    A+++. Best place to buy mattress and bedding.

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    Response from US-Mattress

    Sarat,

    Thank you for your feedback! We are ecstatic that you are happy with your mattress and mattress protector that you recently purchased! We also have a great selection and great prices on furniture and daybeds. Please do not hesitate to contact if you have any questions!

    Verified purchase

    Reviewed May 11, 2016

    This is the 3rd mattress set we have bought from US-Mattress. We have been extremely happy with their products and services. Thank you US-Mattress!!

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    Customer Service

    Reviewed May 10, 2016

    Sagging mattress. I have been working with US-Mattress since October of 2015. I don't get return phone calls or emails. I spent a substantial amount of money because it was an odd size mattress. I have sent pictures several times but get no answer. Hope you never have a problem.

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    US-Mattress
    Response from US-Mattress

    Jill,

    We are so sorry that you have not been followed up with by our warranty department. We will be calling you right away to have your warranty claim resolved.

    Verified purchase
    Customer Service

    Reviewed May 9, 2016

    I got a mattress online and everything was easy. I like the process and the thing I liked the most about US-Mattress was they sent me regular emails to let me know the progress of my purchase, such as when the item was in the warehouse or when it was off for delivery. Somebody also called me a week before and the day before to let me know that the delivery was on time. Overall, I'm satisfied with my purchase.

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    US-Mattress
    Response from US-Mattress

    Philip,

    Thank you for your review. Communication is key and is one of our top priorities. We are so glad to hear that our email communications were effective in updating you on the progress of your order!

    Verified purchase
    Coverage

    Reviewed May 6, 2016

    I got a mattress and the box spring from US Mattress for our guest room. I received the cost coverage and their staff let me know the delivery date. It's been a very smooth and wonderful experience.

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    Sales & MarketingStaff

    Reviewed May 3, 2016

    I had four mattresses and four box springs from US-Mattress delivered. They weren't the same and it was confusing as to which box springs went with what mattress. Other than that, the products I got were fine and the sales reps were helpful.

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    Customer Service

    Reviewed April 27, 2016

    I ordered the Hospitality Rattan Polynesian dresser on 3/27. On 4/1, it shipped out and showed an estimated delivery for 4/12. It was coming from Florida to North Carolina and was supposed to deliver through Nonstop Delivery. I checked their website with my tracking number and the delivery date arrived. I heard nothing, so I did an online chat with them. They explained there were delays and changed the delivery date to 4/14. That day came and I heard nothing. I called, emailed, and online chatted with a customer service representative from Nonstop delivery. I finally received an answer - this terminal was shutting down and another carrier was rescuing the freight.

    The new company - Guardian Logistics called on Monday, 4/18 and asked if I could be home between 12:30-4:30pm on Tuesday. I work 8-5, and that was impossible. My husband leaves for work at 10am, so I asked them to deliver it before then or after 5pm. They said that they only work 8-5 as well... the carrier only delivers from 8-5. The company said they would try to deliver before 10am but they only make the route plan one day in advance.

    So, I would have to wait each day to see if they would be able to fit me in. They said they would call me back and I didn't hear anything for 4 days. I called them and they explained again that my schedule would be hard to manage and asked if I could leave work to come wait on it. That would be impossible, so on 4/22, I offered to change the address to my Mother's house. This was my solution to make it easier for all parties. Everyone agreed: US Mattress, Nonstop Delivery, and Guardian Logistics were on the email chain. On Monday, 4/25, at 12:15pm, US Mattress told Guardian Logistics that the address was approved for delivery on Tuesday, 4/26. It was actually closer to the terminal. So, I told my Mother to be home all day to receive this freight.

    On Tuesday, 4/26, Guardian Logistics called me to make an appointment for delivery on 4/27. This was around 11am. I called Donny, the Manager at Guardian Logistics. He said that they had made the route plan on Monday, 4/25. He finished it before the address was approved. Side point - he finished the route plan at 11 in the morning, and my address change was approved at 12:15pm. They could have added my location to the route, easily, with common logistics ability. At this point, I had no options. I wanted to send it back because it is a pain to ask someone to be home for 4 hours in the middle of a day. This should have been an appointment delivery. It should have also been rushed, since it was over 2 weeks late. No one was accommodating. I am the one who had to resolve the problem and make special arrangements. I still have to go get the freight from the person's house who received it. This was a complete inconvenience.

    When using this company, find out who the carrier is that they will be using. The company did give me $84 back for the trouble. I do appreciate that part of it, but I waited over a month for freight that takes one day to travel and was put off by multiple carriers for 2 weeks. I suggest not ordering from this company if you need it on within a specific time frame.

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    Response from US-Mattress

    DeAnne,

    We take our reviews seriously and thank you for taking the time to share this with us. We understand how frustrating this experience has been and are taking steps to work with our partner carrier to ensure that this does not happen again. The accommodation that was given to you was to make up for some of your frustration, but we understand that your time and energy do not have a price. We are so sorry to see that you will not be ordering from us again and would greatly value your giving us another chance to exceed your expectations.

    Verified purchase
    Price

    Reviewed April 27, 2016

    It's cheap and easy to buying even I live in Korea.

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    Staff

    Reviewed April 26, 2016

    Great place to buy. Would not buy from anyone else. They are very, very helpful. Jason, Paul, and the other factory people will run though what you need and will help you get the right things you need that will work for you each and every time.

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    Verified purchase

    Reviewed April 23, 2016

    I purchased a king size mattress not understanding they seem to all come with a center ridge supposedly to keep motion from transferring to other side. I feel like I am trapped in a single bed in a small valley with the high ridge preventing me from sleeping facing it. This is not mattress. Comstock problem. I tried the mattress I bought, a visit with a family member and loved it, but it was a queen size. I didn't know about the ridge in the center of a king size.

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    Response from US-Mattress

    Ron,

    Thank you for your review. Typically, you should not feel a ridge in the center of any size mattress. A customer service representative will be in contact with you on Monday to look into this issue.

    Customer ServiceStaff

    Reviewed April 22, 2016

    My wife searched the internet for daybeds and came across US-Mattress who offered a daybed package (daybed, free mattress and free shipping). She found a daybed that she liked and we ordered it. When I contacted US-Mattress for a status of our order, they told me there was a glitch and the order did not get fully processed. However, Ryan ** (Customer Care Chat Specialist) jumped on it immediately and made it a priority to get the daybed sent to us. Not only did he do a stellar job on staying on top of the order, he kept me well informed by sending me statuses along the way. Great customer service! The daybed package arrived and I was able to fully assemble it in around 90 minutes. My wife and I are very happy with our purchase and with the great customer service Ryan provided to us.

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    Verified purchase
    Customer ServicePrice

    Reviewed April 20, 2016

    US-Mattress' price seems to be the lowest when I searched online. I ordered a king size mattress from them, but I cancelled it later because they didn’t give me the appropriate delivery timelines. I sent them an email but I haven’t got any comments.

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    US-Mattress
    Response from US-Mattress

    Amaresh,

    Thank you for sharing this with us. We appreciate your business and value you as a customer. A customer service representative will be in contact with you on Monday and we will work to rectify the issue that you experienced.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 19, 2016

    US-Mattress had a promotion and I made the decision to buy it the first time. It's just terrible because I made all the arrangements. It last about two months or even longer for me to get it. I called and I emailed the representative many times but they respond very late. We don't have the direct connect with the manufacturer so they have to ask the manufacturer. It took longer time so finally I decided to cancel it. I won't buy from their website again. It was a terrible experience for me.

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    Response from US-Mattress

    Chen,

    We are so sorry to hear about your experience. We are going to take a further look into your account to see what we could have done better to make your experience with our company an exemplary one. Thank you for taking the time to share this with us.

    Verified purchase
    Customer Service

    Reviewed April 17, 2016

    I needed to find the current model for a mattress I bought a few years ago (and love), and through your live chat service, I was able to do that in a couple of minutes and then place an order. Great service for my previous order and great service today.

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    Staff

    Reviewed April 17, 2016

    Our mattress is worn out and it was time for a change. My doctor told me that I needed to raise the head of the bed by 30 degrees so that's why decided to get one that does that from US-Mattress. The bed we bought had some kind of mechanism that raises the foot and head of the bed. It's a king size mattress that's a little lumpy, but it will do in a pinch. I'm still trying to get used to the bed because it feels like there is a lump of cotton right in the middle of my back. The guys who delivered it were amazing though. They set the bed up and carried it in. They were very strong for such little guys.

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    Verified purchase

    Reviewed April 16, 2016

    Website and on-line chat very helpful. Looking forward to trying the new mattress.

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    Reviewed April 15, 2016

    Quick and easy order entry. Added bonus of same day delivery. Very satisfied.

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    PriceStaff

    Reviewed April 15, 2016

    I bought a queen sized mattress from US-Mattress. They were referred by my friends. The prices are cheap and it's really nice and soft and feels very good.

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    Customer Service

    Reviewed April 14, 2016

    I had an extremely bad experience with my order from US-Mattress. I had purchased an mattress set and a bedroom set from their website and while the mattress set was delivered in a timely manner, my bedroom set took over 3 months to be delivered. The first delay was due to damaged/broken rails, but the part was out of stock so it would take month to be replaced. Finally they got a replacement and it was delivered to the delivery company, but that was sent back because the rails were again damaged. It took another month to get that finally delivered.

    When the items finally arrived at my place 3 months after I initially placed the order, one of the dressers had a huge gouge on the top! I had to refuse the entire order because I could not trust that I wouldn't be waiting another 3 months to finally get a decent, undamaged bedroom set. And all this time I had been sleeping on the floor because I sold all my other bedroom furniture to make room for my new set.

    On top of all this, I had requested for several status updates for when the items would be available and be delivered, but each time someone promised to send me an email but I never received anything. I would have to call again and ask again and keep the person on the phone while I checked my email to make sure I got something in writing about time to delivery etc. I don't know why it is not standard to send an automatic update for items that are delayed. Why was it so difficult to get updates on when and where my items were? This has been the most frustrating experience I have ever had and also the most frustrating customer service experience I've ever had. I will not be buying from US Mattress again.

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    Response from US-Mattress

    Annie,

    We are so sorry for the issues that you experienced on your order and understand that order delays can be very frustrating. We have also addressed the lack of follow up that you experienced with our customer service team. We greatly appreciate your taking the time to share this with us so we can continue to improve our customer experience. We have also sent you a private message with more information on how we would like to rectify this issue.

    Verified purchase

    Reviewed April 13, 2016

    I got the king size mattress and foundation from US Mattress. They set up the delivery and the product was fine but I'd probably should have chosen a softer one. But overall, I'd recommend US Mattress.

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    Reviewed April 12, 2016

    Ordered bed and received when I was told I would receive it. Love the bed. It is really very comfortable.

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    Staff

    Reviewed April 12, 2016

    Great experience with your representative - Paul, I will shop with this company again.

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    Staff

    Reviewed April 12, 2016

    I got a mattress from US Mattress because of the ratings that I read online about them. The sales representative was great, helpful, and answered all my questions. They seemed to explain everything pretty well. They told me all about the product and what I could do if I wasn't happy with it. They seemed to be very concerned if I was happy with the product that I ordered. It's a positive experience overall.

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    Reviewed April 12, 2016

    I'm going to love this new Sealy Sarin Euro mattress!

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    Staff

    Reviewed April 10, 2016

    The cat was very helpful. Everything went well with the order.

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    Price

    Reviewed April 10, 2016

    US-Mattress is a brand I preferred, and I didn’t have issues with the mattress and pillows I bought from them. Overall, the price is good for the brand and the mattresses. They have a good reputation, too.

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    Reviewed April 10, 2016

    I am satisfied. Good quality mattress. Although the first delivered came with sewing problems on the handles, was changed within the promised time frame. I recommend this vendor.

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    Reviewed April 10, 2016

    So far so good. I have only just completed placing my order so I can't really say how the rest of my experience will be.

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    Price

    Reviewed April 9, 2016

    US-Mattress is a great mattress and has the best price. I ordered it online through their website and I am happy with how fast they got it delivered. I didn't expect a quick turnaround time and mattresses are notorious for how long it takes to get them to your house. It's been good and the mattress worked out perfectly. We are completely satisfied.

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    US-Mattress
    Response from US-Mattress

    Kyler,

    Thank you for taking the time to share your experience with us. We are absolutely ecstatic to hear that you were happy with the delivery experience and with the mattress. You may also find great deals on linens, daybeds and furniture on our partner sites. Please do not hesitate to contact us if you have any questions. Thank you for being one of our many valued customers and we hope to do business again with you in the future. Sweet dreams!

    Verified purchase
    Customer ServiceStaff

    Reviewed April 8, 2016

    I am 55, weigh a lot and currently have lower back disc issues. Was looking for a firm mattress per chiropractor. She recommended Simmons Beautyrest. I ordered the Lydia Manor mattress (firm) along with reg box spring and bed rails. Order came in specified time. Everything in topnotch shape. Was a bit skittish about buying online from US Matt due to some negative reviews. Glad I did. I am extremely happy with the entire experience and products. Wife is a skinny thing and she loves it too. We put a foam topper on it which made it perfect. We would go with the low rider box spring if we had it to do over again.

    Recommended US-Mattress to my sister in law. She bought the same setup but with low rider box spring. She called me and was ecstatic and grateful. Saying she is now sleeping all night through for first time in years. US Matt sent me a $50 check for recommending it to her and her subsequent purchase. I recommend US-Mattress.

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    Staff

    Reviewed April 8, 2016

    Your company was very efficient. You let me know immediately that the color sheets I wanted were not available so I could select another color. My sheets (Portugues everything split bed sheets) were shipped as soon as the change was made. Thank you for great service.

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    Staff

    Reviewed April 8, 2016

    I had an excellent experience with the US-Mattress. I was looking for a mattress so I called them and they gave me a deal. I got a king size mattress and the sales representative was good, knowledgeable, and courteous. The mattress delivered is excellent and I would always recommend them.

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    Price

    Reviewed April 8, 2016

    Great experience... The best price, easy to check out, fast.

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    Verified purchase

    Reviewed April 7, 2016

    My wife and I could have not been happier buying our mattress through US-Mattress.. Kept us informed on the status of our order.. Delivery was on time, put in place and old mattress removed in 10 minutes.

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    US-Mattress Company Information

    Company Name:
    US-Mattress
    Year Founded:
    2001
    Country:
    United States
    Website:
    www.us-mattress.com