Target Stores Reviews

I, from the parking lot, called the 1-800-440-0680 number on the card. After 45 minutes of options and operators. I talked to the head of customer affairs, Bobby. She just goes by Bobby, no id #, no last name just Bobby! Policy is Policy! Thanks a lot, who do you report to? Stacy! Stacy also has no id #, or last name! Again, sorry, policy! Who is your boss? This is as far as they would let me go. Complaint # ** is all they would give me to show that I was very unhappy and frustrated, but policy is policy. Help me understand, how can a store that sells most products in boxes, refuse to sell this box that they had 3 in stock. Also, if I ordered it on Target.com, it ships to me in a box. Target should be forced to change their practice of policy first, customer service second! Without customers, they have no job! The end result was, simple. I told them if I leave this store without a bicycle because of an inflexible, dumb policy! I, a 20+ year customer, who spends at least $1,500.00 a year, will never buy anything from Target for as long as I live! Stacy said, “Sorry you feel that way. Have a nice day.” Has everyone at Target lost there minds!

From what I gathered by their tone, they were not sure what the answer to my question was. Then a third employee walked by and the two motioned for her to come join us. They pointed at me, as though to indicate that I have a question. I asked the third employee if she speaks English and she answered that she does. I was relieved to finally come across an employee there who understands English. I explained to her what I was looking for and she pointed me in the right direction. I came home that day somewhat upset at my experience. So I wrote an email to the email address I found on Target's website explaining in detail what happened.

The following day, I received a response from someone named Dylan from Guest Relations. He wrote a few short lines in a cold and insincere tone, thanking me for taking the time to write, but never apologizing for what happened. He wrote, "the team members we employ nationwide represent the diversity of the country and communities where our stores are located". Yes, Duarte is a predominantly Hispanic community in Southern California. Does that mean I should be subjected to this sort of customer service? I wrote back to the guy telling him I shall never set a foot in another Target store again. He responded, "I'm sorry we aren't able to assist you further". This sort of an attitude from the Guest Relations department of a superstore is just downright disgusting and I would have expected better from Target. Such a shame.

She stated that she could not keep others (women) out while I was using the rooms. I asked her if the situation was reversed, if the only fitting room was in the men's dept. and I was a woman, would she be able to assist me in the same manner, she said she would. I cannot believe that in today's society, a unisex fitting room cannot be partitioned off for the protection and comfort of their patrons, allowing for some sense of dignity and morality...for both sexes!

This makes absolutely no sense as they were all ordered/purchased on the same order. Until my order is received in full, there is no way to know if all items work in the space they were purchased for. The item is still in the original packaging in brand new condition. I would be more than happy to accept a store credit, instead of a refund as I intended to spend another $300 with target.com this week. After this experience, and being stuck with an $80 item I have no use for, I will never shop with Target again. I have lost complete faith in Target's "customer service." From the volume of complaints I see, their lack of service seems to be a pretty common problem.

They then told me that Delray had two in stock, but they refused to call for me to double check as I had already had gone from one end of the western county to the other and now I would have to go quite a but south in the county. I was very upset with the service I received. I spend at least $1,000 a week in groceries and should hold items and clothes, etc each month in Target and this service stinks! The cost of gas in my car, the wear and tear on my car and the aggravation we encountered was unacceptable.

We called Target in the days after Aiden's death and were told that we could return the items (even without a receipt) for cash back due to the circumstances. However, that night, I found the receipt and figured I'd take it just in case. When we got to Target, the lady who had promised us a refund wasn't there but the store manager called her and she admitted to what she had said. Still, after spending over 3 hours in the store, we were told there was nothing they could do since it had been over 90 days since the purchase! We got on the phone with someone from corporate who mailed us the money on Target gift cards-- over $1000!

We understand that every store has policies and procedures, but there should be some wiggle room for extenuating circumstances. We spent the gift cards and sold some of them. And we have now vowed to never shop at a Target again! So has all of our family! Walmart didn't treat us that way. I had $900 in returns to their store and I spent about 20 minutes getting my refund. They know what customer service is about!

I emailed corporate and they stated the policies once again. My question is do they not have stamps? Could they not send me a gift card in the mail? Or how about hand keying my debit card over the phone (which I see them do at the front lanes if the card won't swipe). So instead of finding a solution I just get the policies over and over again. I don't appreciate being told that about a return, I am not trying to return anything, I am trying to get money back I was overcharged. I am starting to feel like Target is fraudulent. Otherwise, why would mistakes keep being made in their favor? This happens to me a lot at this Target. The other issue with them is their pricing is always wrong. Or they just hang things on whatever peg hook they feel like so when you get to the register, it is the wrong price.

Well, I decided to wrap our shopping up and immediately headed for check out. Mind you, my 3-yr old, 2-yr old, and,1-yr old never acted up once while they were with us. We continued checking out. I got all the hygiene products and baby diapers out of our shopping cart, and checked out. As I was starting to push away with our shopping cart, I noticed I forgot to get the family pack of water out from under the shopping cart. My 1-yr old's feet was in the way of my view, and I have been pushing the cart around not thinking about the water under the cart. I usually buy that sort of stuff at a food store. Well, I caught the mistake as fast as I got my change for the hygiene products.

I paid the cashier and walked away. Mr. security guard was watching us the whole time, stopped us at the door and asked for our receipts. I can produce them fast enough so I hesitated and forgot who had them or what pocket they were in. Meanwhile, several people walked around me not having this issue. The security guard ruffled through our bags with what look like frustration, handed me my receipts and I left. This action was very embarrassing. I walked to my vehicle, loaded our family up and headed home.

I was very disturbed by this. I called the store manager and asked for the general manager. She said I can't issue you names of our employees and told me to make a complaint with target website. I was pretty upset and told her I just wanted to bring everything back to return it, get my money back and never return to that Target store again. She said, "That's fine." Go to Target website with my issues because security guards do that once in a while, but I don't know why it happened to "you and your family."

I have been shopping there for years. Inever ever saw that. If I knew this behavior existed I wouldn't shop there. Why did this happen to us? Hope you can help!

About two days later, I ended up very sick (I have systemic lupus). I was sick for a total of 8 weeks. I got better and worse over the 6 month period of time. I had no time or energy to deal with the gigantic TV I had purchased on Black Friday. I did however keep in inside my house the entire time. In the back living area, out of the way and packed in its box until I could find a stand for the TV. I finally began to recover from my illness in April and finally bought a TV stand for it. I had the stand delivered and rearranged the back room. My kids and I were so excited to finally be able to put this TV up and get it working. To our sad surprise the TV was cracked and broken! I immediately called Target and asked if I could return/exchange. They no longer carried the TV and I was told no. I ask for a store credit, they said not after 90 days.

They told me to contact Samsung which I did. They made me take 32 pictures and it took over a week for me to be told, they could do nothing for me as well. They said that the manufacture warranty was void because the item was damaged in shipping. I called corporate headquarters, I called the local store. Finally one lady named Pam, a manager, offered me a gift card if I brought the TV down. She said she could look up the receipt in her computer.

So I called to make sure it was still a go, because the TV is huge, also to make sure that Pam was available. I was rudely told by June that Pam must have been out of her mind to have told me that and that would not ever be an option. She said she would talk to Pam and call me back. She called me back in her very rude tone and said, “There is nothing at all, this store can do to help you!” I called back corporate and they too, say, “You ma’am are screwed! We don't care if you spent $800, we don't care if it came broken, and we don't care if you were sick. YOU are not getting anything at all from us!”

Well, my advice to everyone, never ever shop at Target! I boycott Target! This is the worst rip off performed by corporate America in the history of my life! I just got ripped off for $800 dollars! People have asked me, well why didn't you even open the box? Well, because I guess I have been used to shopping at Costco Wholesale for the past 10 years and I always knew they would take anything back at anytime! I never thought about it twice. I guess that was just stupid of me to trust corporate America with my hard earned money!

Target is a horrible rip off, horrible customer relations, no compassion! They don't communicate well with each other/between departments. They tell you lies that they cannot follow through with. I was told I would receive a gift card and then I was told I would not receive one. I called Target here in Eureka, California and was put on hold 5 times and each time they connected me to another customer! Wow, fancy phone system they got there! This is a classic case of not paying people enough money and them taking it out on their customers. No more Target ever!

The second occasion was yesterday for product no. 253020110. It was listed on the shelf as $6.49. The entire shelf was filled with the same product. The second shelf from the bottom, the price was listed under the product. When I got to the register, it rang up as $9.99. A supervisor named "Alma" went to verify and said that they were put there to fill space and that if they remove the tags, the night stockers would not know where to put the merchandise and that the price stands. One question, are you not supposed to honor the price - shelf match? Isn't it about customer service? I would like to speak with someone ASAP in regards to this. Please contact me ASAP. Location of the store where you shop: Mt. Vernon, NY - 10550

I was upset and embarrassed and crying. I asked for a manager. I spoke to a young manager by the name of Jennifer and I told her what had happened. And asked her if she knew of this policy and she said no. The young gal in customer service was really helpful and kind. She had my things brought over to the customer service desk. I asked the gal I spoke to if I could try and use my debit card and she said, "Well, you can try." So the nice gal in customer service department ran my transaction with my debit card and it worked. We have excellent credit and we had money in the bank. How embarrassing to have a rude checkout gal had your check over and tells you that your check is no good in front of a lot of people. She didn't say let’s try a debit card. Nothing, she was like, your checks are no good.

I have called and made a complaint with Target’s Guest Relations and that's as far as I have gotten. I can't tell you how upset I was and so very embarrassed I was. I wanted to crawl under a rock. The associates I guess are not aware of Target’s policy about making purchases over $300.00. That was like telling all the other customers standing around that my check was no good and that I didn't have the money. I think the public needs to be aware of this Target policy and beware! They have done nothing about it but speak to the girl that checked me out. I think I deserve more than what I got. I want people to know. I don't expect to get a call from any of the people I called at Target. Everyone I spoke to said that they would send the complaint to upper management. It was pass-the-buck type deal. Not good enough for me.

"I'm sorry your recent trip to our Ashville Target store didn't meet your expectations. If you have any questions about a specific coupon or experience using a coupon at Target, we want to help! Please give our Guest Relations team a call at (800). We'll do the best we can to help you as quickly as possible. For your call, please provide a team member with the following reference number: 1-**. In the meantime, I'd like to share with you some information about our coupon policy. When accepting coupons, we use the following guidelines: We accept two kinds of coupons, Target-issued and manufacturer-issued. We'll accept one Target coupon and one manufacturer coupon for the same item, unless either coupon prohibits it. We can't give cash back if the face value of a coupon is greater than the purchase value of the item. In this case, we're able to adjust the value of the coupon to equal the price of the item. We can't accept coupons from other retailers or coupons for products not carried in our stores. All valid coupons should be presented to the cashier while you're checking out. Thanks for writing. Give us a call if there's anything else we can do to help."

So I called the number. I spoke with a man named Michael. He assured me that I was correct and that the store should have adjusted the coupon value to match the product price. He told me that when I go back to the store, if I have any problems to call corporate from the store and they would help rectify the situation. He also told me that the coupons the store told me I could not stack because they were Buy One Get Ones should have been stacked and rang through. So I traveled 17 miles from my house, coupons in hand and three children in tow.

But when I went to the store with this info, they would not budge. I had them call corporate. After waiting for an hour, they returned saying they could not do it and that the representative I spoke to had not said those things, basically doing everything short of calling me a liar. I bit my tongue hard. They also tried to say that the coupons I tried to stack were not stackable (even though their policy makes no such restrictions,) and they tried to tell me that the coupons I was trying to use did not match the products I was trying to purchase. The coupons said $1 off any one Tide, $1 off any one Herbal Essence shampoo, conditioner or styling product, $2 off any one Jergens moisturizer and none of these said any size restrictions or indicated any volume (such as excludes trial size or so many ounces or larger, no size restrictions given at all!)

So I called corporate from their phone myself. They politely informed me that they were documenting everything. I said, "So basically, you are saying there is nothing you can do but you are making a note of it." He would not directly respond to the statement and would not pursue the matter further. Thank you for writing down my complaint, Mr. Target Corporate Guy. I was hoping for a little more than ink on paper. Seriously not worth the hassle and definitely not worth being politely called a liar in a creative way. I'm thankful I was able to hold my redheaded temper at bay but I will also be holding my wallet very far from Target from now on. I am out an hour and a half of my time, 34 miles of gas money, $17 worth of product that I should have received for $2.54 plus tax and the insult of being treated like a liar.

So I went and got a new one, waited in line again and got back to this lovely girl who was helping me. She went through the entire box of the broken item, opened the (factory) sealed box with the bassinet portion in it, (remember, my son is 1. I had no need for the bassinet on this playpen), and asked me where the instructions were. I said everything is in that box. She says, "Well, we can't take it without the instructions. You can go home and look for them." I said, "Are you kidding me?! Take the instructions out of the one you are making me take in its place!” She refused. So I asked for a manager because I was about to lose it on this girl. She pointed to this girl who couldn't be more than 19 as the manager. She had no identification qualifying her as such and from my interaction with her, I feel pretty confident she was not a manager.

Anyhow, I relayed the whole ridiculous scenario to her and she stood there for a good 5 minutes looking totally confused. Finally, she said, "Just take the instructions out of the new one," and looked at me and said, "But just so you know, if there's anything wrong with this one, we won't be able to take it back." (Because you are being so helpful and understanding with the one I'm returning now!) I said, "Whatever!" So then the original girl opens up the new box and the new bassinet box and tells the manager that I am missing pieces from the bassinet in the one I'm returning. That was it; the straw broke! I yelled, "You opened that box! It was factory sealed! I never ever opened that part because I had no need for it! If something is missing then you took it! You opened it!

The manager came back over and looked at me, looked at the box and asked the girl if she's sure it's missing. Girl said yes and rechecked the return and (shocker) found all the pieces in the box. I'm not a violent person but I wanted to slap the ** out of these girls! She said, "Well, I can't find any instructions in this one either." I then realized that they put them in the bottom of the playpens in the little pocket and asked her if she checked. She said, "I'm not opening that up!" It really is all I can do to keep from jumping over the counter. I think the manager could see how mad I was getting and said, "Just do it, just give it to her." I spent a lot of money at Target, but after this, they have lost my business.

I will not give my hard-earned money to a company who treats me this way. They should gladly take back an item that is unsafe for a baby! I even offered to take a store credit instead of a cash refund, so they can take their rude, uneducated employees and shove them right where the sun doesn't shine. I won't be shopping there anymore (well, except to send someone in with my gift receipt the idiot printed out with my return to return the playpen I don't want or need).

When my wife told me what happened, I immediately said I wanted to speak to a manager. To my surprise it was the same guy that greeted me rudely. Ryan approached me abruptly and simply states, "What do you need?” I asked why my sister in-law could not try on the clothes? Ryan does not apologize and state it is company policy. He gets confrontational from the get go. Ryan rudely states, "It's not my fault you showed up 5 minutes to close." I was dumbfounded and could not believe what I heard so asked him again why she could not try on the clothes. Ryan again was curt and says, "Once the lights are off, we are closed so you need to leave." Needless to say I was upset and told Ryan he needed to stop being confrontational. Ryan then becomes a real smart guy and starts saying, "Have a good night, have a good evening" in a real smart tone. This is the most shocking and disturbing customer service I have ever encountered in my 35 years. I will never step foot in a Target store again.

I would be happy to purchase something else worth that amount, just not in that department. Their public return policy does not state any of this. It says nothing about $70 limit. Nothing about having to shop at the same department. However, it does state that they will do a certain amount of no receipt returns. I will never shop there again. I will inform everyone I know of the rudeness of the employees and the guest relations dept. This is crazy for a company not to care about their customers any more than this.

I then said I found it hard to believe in this day and age stores are not needing customers and she had a good handle on her job security. She told me to leave and not return as I was making her feel threatened and she would call security. I am 60 years old and she was every bit of 20. I called the "guest relations", which is another joke. All I wanted was an apology from Becky. I was told someone may or may not contact you. This is handled internally. I was then told by Justin I can interpret their actions any way I choose. If I feel that means don't shop in Target anymore, then so be it. I find this appalling in this day and age that you can't even get an apology from a manager that took a situation and made it escalate to this level.

This is my idea of a wonderful shopping experience and I can bet I will never spend one dollar of my hard earned money to support such a company and improve their bottom line. They could all close tomorrow and it would not affect me. They sell nothing that can not be purchased at any other store. Perhaps they are not interested in their bottom line but it will not be improving with any help from me or my family. I will help spread this every place I can. Customer service is in India not even the US. Target does not care about the people that spend money in their store as was clearly portrayed today. The executives want nothing to do with the customer. They hide behind the guest relations in India but take American dollars from the customer as pay. Wise up. You need to put the customer service in your store; without the customer you will not need service.

I spend approximately $400 per month average at my local Target store. I took the washer with my receipt back today and was told I could not return it as my receipt was one week past the deadline. I could be given a refund of $70 but as I had paid $130, this seemed strange. How can a refund of $70 for my item clear their system but not a refund for the purchase price?

I left my local Target store with my shopping list in hand and went directly to Walmart to make my purchases. I will contact Karcher directly to see about a repair or replacement of the item. I had not even had a chance to mail in the warranty before it failed. I have destroyed my Target card & will cancel my account. All ads etc. from Target via email are now sent to spam.

The team members were extremely rude and told me there was nothing they could do. They told me I would have to somehow come up with a receipt just so I could get a plastic case. I explained to them I did not want to exchange the whole system or even the games, but just wanted a case to protect the games. They told me there was nothing they could do and just walked away from me, leaving me standing there by myself. I called the customer service line and spoke with a supervisor (Darren and he refused to give me his last name). Darren did not even listen to me because at the end, he asked me what I wanted.

Darren not only refused to advise me of his last name, but told me he is not allowed to give me his supervisor's name. I assured them not only will I never set foot inside Target to buy anything, but I will make sure to tell my friends and family about how hard headed they are when it comes to customer service! It just amazes me that such a big chain is willing to part with customers so easily. It seems as though part of the problem is because they hire and promote young individuals with no life experience that do not realize there is a grey area and customers are what keeps their job open (since they do not have a union to support them) and when they keep sending customers out the door, it will eventually affect their job.

Today, I received another email stating that it had already started shipping and so they probably could not stop it, but that I would not be billed until they started shipping (contradictory statements of course). I called customer reps again who said there was nothing they could do, even though the item was not actually moved in their cyber world it had started shipping. I called consumer complaints who gave the usual patter about understanding my frustration and that they would pass on my concerns but there was nothing they could do. Jeffrey could also not pass me along to anyone else or provide any names of supervisors beyond giving me the public info on the name of the CEO.

I have ordered online for years and have even cancelled an item at Sears Canada on the next day and was not given this ridiculous story. My family (most of whom live in the US) and I will never order anything from Target again! In Canada, the consumer is protected and allowed to cancel large orders within a short period of time. As a lawyer, this is important protection. Does this not apply in the US? I can only imagine the kind of nightmare of trying to return the item and of course, I will have to pay the shipping cost back. I only wish I had read up on this company before placing the order!

I asked to speak to a supervisor and Lynn ** came up and was going to give me the discount until the lady, Cynthia, said, "We can't give her the sale price, can we?" Then Lynn said, "Not if the item was out of the system." And I said, "How when here's one right in your store?" I then asked for the store manager and a Justin ** came up, heard the situation, laughed and said that I could wait until tomorrow and come see if the item is restocked and then repurchase it at the sale price. When Monday morning came, I called the corporate office and all they said is "we'll discus this with the team and good bye." This is poor customer service all the way around.

I'll go to Kohl's for any clothes, linens, etc. I'll shop strictly at Walmart for groceries. Target needs to revamp their return policies. Shame on them. We are on a fixed income. My trust in Target has been shattered. We do not have money to throw away on items that last for only one washing. I feel extremely taken advantage of.

I started looking around and trying things on, for about an hour. When I went back to the customer service desk it was a different woman and she said she had no knowledge of my dress and shoes being there. I asked to speak with a manger and the so called manager came over and said she would have to find the employee who took them from me to see what she did with them.

I waited for almost two hours. I started getting mad and telling them to just give me my things. The manager just kept telling me to leave my number with her and she would call me as soon as she reviewed the tape and found my things. Still no resolution. It has been over a week and they still have not returned my shoes or dress to me. They stole them from me. Now, I can't even get anyone to return my calls.

After speaking with supervisors and getting no resolution or compensation for all of my aggravation, except that the employees of Haverhill Target will be "trained better", my family and I will no longer be shopping at any Target stores! I will also do my best using blogs, facebook and myspace as a means of letting anyone and everyone I know, to know how much of an unfair company you are and how you treat your customers.

A large company should be trying to help and keep its consumers and you have shown nothing but aggravation. The customer is always right, but obviously your company didn't learn that in business 101. Another thing you might want to take into consideration is the power of word of mouth! You can spend millions in advertising, but what it comes down to is the opinions of your consumers right down to the little guy. Compensation would have been about $200, but rather I assure you, you will miss out on at the very least 100 times that amount in business. It could have so easily gone the other way.

At this point I was very upset. I spend lots of money at this Target and this type of treatment was degrading. After all of that which took awhile, she gave me a gift card of $21.00. I then left the store contacted the Manager Anna, explained to her what happened and she was to call me back. She didn't. I called her back and recorded the conversation. When I questioned her about what happened, she said they were pulling the video tape, but Gloria and Nadia had every right to do what they did. But why did you have to pull the tape, if what they did was justifiable? She said they no longer carried ER, which is a lie, because it showed up in their computer.

I took photos of what happened and also recorded what happened. It was a total discrimination and I had my 8 year old daughter with me to witness this. I have never in my life been so grilled about returning a DVD for $21.00. I have never went to Target without a receipt and I asked Anna was this the process that Target has? Then I had a friend of mine went into the store with the same scenario and guess what... they didn't do it. They returned it. Same ER tape, same no receipt. I will not take this lightly.

My husband assembled them and put them out-at dusk only 2 of the 4 worked! I just went to return them today without the receipt and was asked if I purchased with a credit card. I had a choice of 3 and she tried them but to no avail. She scanned the code and said that they are no longer in the system and I couldn't return. I pointed out that the tag was still on the box but she said that did not matter. When something is on clearance and when the last one is sold, it is totally wiped out of the system!

I have worked in retail for 23 years and have never heard of this! She did not even look in the box and see that these have never seen 8 hours of weather! I am livid! These are a seasonal item and they are defective! That corporation is stealing from the consumer left and right and they need to be stopped! They should not be allowed to sell clearance merchandise! I am out $20.00 for defective solar lights that they sold me!

Receipt ID# **

On 3/20/2010, we returned to the store, complaining that Target has both our money and the Quicken Deluxe software. The Customer Returns clerk (Marion) has since failed to advise us the results of his investigation.

However, I was then told I would have to wait for the security guard to get back from break. Originally I was told 15 minutes to half an hour. I told the gentleman I was not going to wait. I had my toddler and five-year old with me. These were obviously the right merchandise as the item numbers matched and there were none identical to these on the shelf. It was not my mistake that they weren't put in my bag. It was also not my mistake that they weren't logged as merchandise paid for but not taken. I spoke to the manager Jeff who said I needed to speak to the manager Anna. Anna told me they would have to review the security tapes.

Apparently, I had manufactured the receipts in order to get 3 pairs of costume earrings. Right? Anna assured me it would take two minutes, but here is the thing--I had the proof that I bought them. I felt that this was just harassment. Anna did not return with the merchandise she sent the security guard. I thought this was very unprofessional. Not only should Anna have had the professional integrity to face me again, she should have apologized. I spend about $500 a month at Target, which is not much in the big scheme of the bull's-eye. Still, I won't shop there again unless I get an apology. When I asked Anna who her district manager was she refused to give me the information, but instead told me to contact a customer service representative. In the end I got my earrings; later my husband is going to take them back for me. I don’t even want to look at them, much less wear them. It was embarrassing and unnecessary. I find it difficult to believe that they even looked at any tapes as they claimed. I think they were just harassing me, because they could.

The manager told me no one has complained about any of the boxes being defective and returned to the store. I informed the manager that this was the second time I returned the boxes because they stopped working. That's when she told me they don't return the boxes to the company but retape the boxes and put them back on the shelf for resale. I'm now stuck with a second defective box that Target and RCA refuse to take back and refund.

Having no other way to get a refund, I ordered another camera there which I found out later would not come for 2 or 3 weeks. Today I got an e-mail stating they no longer can get the camera for me and canceled my order. I asked them for a refund of the cash they supposedly left in my gift card. I tried to access it online to find the balance, but it stated that said information was not available online. I will check back tomorrow. The online clerk, Joeseph did apologize for the inconvenience.

However, I was told that I owed them $4 and some change for the smaller size since the lowest price for the dress was $12.99 and the price now was $16.99. I did not agree with this policy so I requested to speak to the manager. Why should I have to pay an additional $4+ for the same item? Should this not be an even exchange? The manager told me that I was being charged a fee for the exchange. I told her to please give me the original dress because this was ridiculous, and I left. I called the Hiram store and spoke with the manager there (because the manager and clerk at the Douglasville store seemed very young/inexperienced and I was not satisfied with their answer).

The Hiram manager told me that the stores have to follow policies set forth by the corporate office and although he understood my point, without a receipt they could not do an even exchange, even though it was the same dress because each size has a different code. He also stated that I was not being charged a fee for the exchange but was being charged for the difference between the current price and the lowest price that the item had been sold for. I told him that I was going to contact the corporate office on Monday, because I felt that this was an unfair business practice, and if I had to, I would start doing all of my shopping at KMart/Walmart. I spend a lot of money at Target and this is unfair.

We talked to the cashier and he proceeded to call a manager. We asked if we could get our few items we had in the basket re-shop due to the fact they were going to a child and we did not want to give the child contaminated items. The cashier told us that it would be faster for us to get the items over ourselves. My pregnant wife and I re-shopped the items and were made to wait in line again to purchase our items.

We were very very displeased in the actions of the store as a whole. Why were the shopping carts not checked as they were brought into the store? Why did my pregnant wife and myself have to re-shop our items? What kind of manager would make a customer wait back in line after going through an incident like this? How often are the shopping carts checked and cleaned? We are very upset and might pursue this further to court proceeding but are not certain yet. Well, we were very dissatisfied in our experience at Target.

I feel the managers should have taken a bigger stance on helping us and clearing up this situation. I kind of felt as if the stores stance on this is that it happens a lot or something. It's as if they treated it like something spilled. It's a much bigger situation than that and it should be approached with all seriousness and professionalism.

I immediately called Verizon and only after 45 minutes of frustration was I able to speak to live representative. (Please refer to Verizon complaint form.) When rep. wasn't able to help me, I went to local Verizon store and sales rep. assured me "it wasn't a monthly plan" and to pay for more service. I discussed with him how this really looked like a phone plan and left to try and return product to Target. Target was unable to take back product due to sales receipt expiration of 3/15/10. I'm two weeks too late and stuck with phone and monthly bill.

After leaving Target store, I called guest services of Target who informed me there was nothing they could do. I asked to submit a formal complaint about misrepresenting products. Target Electronics manager admitted they get temporary help during the holidays and this sometimes happens. She was pleasant and tried to return item but couldn't due to expired receipt date. I think she was a very good representative for Target, but my frustration lies with not representing products accurately. When this happens, the customer has to deal with lasting consequences of sales staff not completely informed about product they are selling.

Now I have a monthly bill of $15 to keep phone running until minutes are used up. I still don't see how this is not a monthly phone plan. When minutes are used, I plan to buy another phone that doesn't require monthly fee. This is what I asked for in the first place.

When I asked about it we were again told they had none in stock. But that they had other TV of the same size but at a little more. When I demanded they sell me the TV they advertised the sale clerk said they did not have rain check for in-store specials. I asked to speak with the manager. She came and said she would check with other stores to see if they have it. They called Maplewood Commons. They had it but for a higher price. They only agreed to sale it to us if we could get there before closing. It was already 9:15 pm and the store closes at 10 pm.

We drove to Maplewood. When we got there they did not at first want to honor the agreement, but I insisted on getting the TV at the advertised price and they gave it to me. My gripe is this. We went to 3 Targets and were told by all three that they did not have the special they advertised. Even though it was still being advertised, all three said it was just their house special and none of the other stores had it even though they did. None of the other stores wanted to sell us what they advertised without showing us other TVs of the same size but higher value. None of them wanted to give rain checks for special they did not have in stock until after the so-called sale.

I feel the only reason the sale clerk call and the other store hold the TV was because I had my cell phone taking pictures (I still have the pictures) of the TV they advertised and all the other TVs of the same size but higher value. And I went to customer service to fill out a complaint card. This is wrong. If they (Target) have to stoop to this kind of tactics to get customer to buy more expensive TVs by having bogus sales, then something needs to be done.

I got the TV at the price advertised. Now I'm thinking of returning it. It’s not worth what I had to go through to get it. It was more of the principle of the thing. If a store advertises a product at a certain price, they should have it in stock to sell at that price or give a rain check for purchase later when it’s "in stock". They should not give you all kinds of runarounds and talk to you like you're a kid of theirs who's been told you can't play outside. I just wanted what was advertised, that’s all. Not run around from store to store being told it’s an "in-store" sell that all the Targets have that they say is only their store.

When I called, I was first put on hold for 13 minutes before finally reaching the electronics department. After speaking to a gentleman from that department, he said he believed there were two left, but he put us on hold again to make sure. Again, I was put on hold for a long period of time (at least 10 minutes). Suddenly we got disconnected.

I called again. Then, the operator came on and I repeated the situation to her, and she said she would check up again. She came back on after a while and said that they checked and it was sold out. After taking so long waiting on the phone, during this time period, we decided just to drive over to the Alta Arden Store and check to be sure. When we got there, sure enough, there were two copies left. So, basically the operator was disrespectful and irresponsible, and this indicated that she might not have even checked.

I went in the following day with my receipt and when I explained the situation stated above, she said that the store was not responsible for merchandise after it left the store. I asked to speak with a manager and a worker that was not the manager showed up. I again explained the situation and he took the receipt and said that video would be reviewed by security. I waited and security came. He stated that I had put the Tide under the cart and once I walked out of the store, the merchandise was no longer their responsibility. I said I understood that but that was there because customer service had stated to me that if I brought my receipt into the store, they would replace my Tide. Finally, the manager showed up and said that it was against their policy to replace an item. I asked for her name and a pen. She did supply me with a pen and pointed to one on the cash register for me to get myself.

I contacted Target customer service on 3/26/10 and spoke with Kathy. I explained what had occurred with the Tide and what I had been told when I called the store regarding a replacement of the Tide. I also told her about being denied a replacement of Tide and the customer service I encountered. She said she was sorry and that she would not be able to do anything about the Tide but that she would definitely follow up on the customer service end of it.

After I hung up with her, I realized that she never bothered to ask me what city the store was in. So I called customer service again and spoke with Kyle. I let him know that Kathy never even bothered to ask me the store location. I asked if customer complaints were ever take seriously and he said they were. I asked him then why didn't Kathy ask pertinent information. He said, "she must have forgot". I requested to know who the regional manager was and he said he was not allowed to give out that information. I told him that I want someone to call me for a response on the matter and he said that he could not say that someone would return my call.

1. I go shopping 1 time a month with no car, I ride the handilife bus or the van and I don't have money every couple of days to do what I have to do. I'm on a fix income living on my own with my 18 years old that still in high school.

2. The way I'm with sores on my butt and between my legs and broken teeth. I've been a diabetic ever since 1996 with skin break down with the doctors appointments. I go to different drug stores and I tell them, do they have easy tops to twist on and off half of the time they don't listen. I have to use my month to open them up and get my teeth crack or broken. I have to, yes I do have two hands but can't use one.

3. I don't want no to feel sorry for me. I just want the head person of target to read this cause the boss post to be in charge that make last say so. I'm in a power wheelchair. Like I say, I go shopping 1 time a month.

4. On 2-23-10, I came from my doctors appointment, I drop my paper with the drug clerk and went shopping at Freds. It is next door to Target, Target is a shopping center where I can do all my shopping. Home depot where I get my big jugs of water for my cooler and other stuff and office depot where I get my computer stuff and when I get through with them. I get my medicines and some more stuff from Target. They so, so me put the stuff in the bag and went to the clerk to pay for I had a towel over my lap because I have a leg bag on and skirt that keep coming up and the towel keep on sliding down. The stuff that I bought at Freds and Target stuff was at the customer service, so they be watched.

5. The three stuff that wasn't pay for, I was going to them back after I come from the bathroom but no I was stopped by the manager and he said, he want to talk to me in the room. He ask me was I'm stealing and I told him no and kept on saying it and he said he got it on tape and said you saw when I pay for by stuff and I said, " No, I didn't." I pull my towel up and say, "Do you see I was going to the the bathroom to fix my skirt and empty my leg bag with no diaper on. He told the guard to call the cops. The same cop like he did last year and said he can't do another because they don't have no life van for me and my power wheelchair. She can't come back in of the store. I was banned again. I told the manager that I will file a complaint. It will go to the head person and said that he will tell that I can't come back.

Okay, we will see this is the only shopping center I will go to 1 time a month when you ride the bus in the back with skin broke down and jumping up and down and sliding in the chair and be in pain or have to want for them about 3 or 4 hours. Yes, I do have family here, there don't come over and help my brothers. They, the same way, they fuss at son to me, a man. They don't want to teach him how to care to keep me out of bed and don't have no sores. That's what I tried to tell the supervisor Kelly at the head office, she said, what that manager told her, "I'm banned and said I also need to stop calling. I told her I will not till my complaint was read by the the head person and when I call back I said, I want to file a complaint with Kelly because we have the rights to call and report the group of men own target.

They need to listen to their customers. Please give this to the the owner because of what workers are doing, you got too many complaints. Like I ask the supervisor to tell the manager. I will be there this coming Monday from my doctor's appointment and I ask I him tell the manager come and get the money and the paper to taken to the drug clerk and I'll be outside the door because I'm banned in, so I can do my other shopping at Freds and office depot. Please help me.

I went and contacted the same company and had a lady send me the label info. I didn't think this guy would follow through. However, I received two labels, one of these is from the man who was yelling at my wife, the other from the nicer lady who helped me. If I had to guess, I think the first one was issued by the man, because it came through the computer first. We both feel very bad. I am mad because the fellow was so hateful to my wife, who was not being mean to him. My wife is hurt that he would accuse her of such actions, plus mad at the way he yelled at her. I couldn't believe a company would actually allow their service employees to act confrontational with a customer. The damage was to our egos. Even as she was hanging up, I could hear him telling her off. And I was sitting right there, she never meant any harm, much less deserve getting chewed out.

I could not exchange, get a refund or store credit. She stated that in cases like this Target does make an exception for items priced at $70 and under and since my swing cost $110, I was unable to take advantage. We were not even able to use the swing until my receipt expired. I had to spend more money on another swing and had to junk the other one because it was not even installing a replacement part from fisher price fixed the speed of the swing.

My husband and I are both laid off from our jobs and are living on a strict budget. I know it is not a lot of $, but in these times it is to me. There was a time, I would not have bothered--this is not that time. I did not have my receipt because I was happy with my purchase and threw it away. Needless to say, I brought the rugs home and wrote this letter. I am a very unhappy customer!

So I took it back to Target thinking that they will take care of this since this was no fault of my own. But when I got there, I was told that the 60 days have already passed and that they can give me maybe 30% of the amount I paid for it. I paid a lot of money for that comforter and even though the item was defective (not my fault), you would think that for that reason they would make an exception and replace the item at least. The manager I spoke to even said that the Item was discontinued and probably for that same reason.

I was so upset that they were not willing to take care of me as a faithful customer that I walked out of the store without my $37 refund or my comforter. It's not about the money but about the principles behind it. If this is how you treat your customers after selling them garbage because that's what that comforter was, then I don't want to be any part of it. I always preferred shopping at Target over Wal-mart because it was more convenient for me but after last night, I will never shop there again. Now I have to look for another comforter and spend another $150 that I shouldn't have to.

I find this to be consumer fraud, misinformation, or holding information back on consumer rights. It is my belief that Item Purchase Slips (packing slip ID) should have return restriction information for returns and not have consumers have to look up this information. Target writes, "You can view our Return Policy and Return options." Shouldn't the policy and options be revealed or listed with the purchase order? I will never, ever purchase anything from Target again, online or in-store.

One of the things that he wanted was a Nerf Longstrike Rifle. We went to Walmart to see if they had it and they didn't, so we searched Target.com and found that when you search for Longstrike, the rifle comes up. We chose to see if it was available in the store and found that it was, so I called to make sure. Sure enough, the item number 087-11-0002 was available, it was the Nerf rifle. So I drove 25 miles to the Target in our area with my son to purchase it.

When I got to the store, we couldn't find the gun so I went to customer service to see if it was simply misplaced or if it was out of stock. The girl at the customer service desk was very pleasant and showed us how to look up the item and get her the item number. She then called back to the toy department and they brought up the gun. Unfortunately, it was the wrong one. Eric **, the toy department manager at the Manhattan, Kansas store, told me that the item number I had was for the wrong gun and also said that Target stores and Target.com have nothing to do with each other, even though they share the name.

I told him that we had looked the item up online, had checked availability and Eric told us that checking if it is available in store doesn't matter because Target.com and Target are two different entities and that they don't talk to each other, it's just the way it is and that there is nothing Target is going to do about it if their customers are unhappy. If I have a complaint, address it to the customer service number.

So I called the customer service 1-800 number which was given to me by the Manhattan, KS Target store. The first and second times I called, I got through the IVR and was hung up on. The third time I called, Kathy answered the line. I explained the whole thing to Kathy and was told that it was too bad that I had the experience I had, but that Target and Target.com were two separate entities and that they really couldn't help me. I asked if Target and Target.com were owned by the same company and she said yes. I asked if both were connected and she said yes. When I asked if that didn't make them the same company in the eyes of the public, she said no, they were two separate companies.

Again, I explained that in the eyes of the public, they were one and the same, but she said it didn't matter. They were two different companies and that whatever Target.com had, even if it said it was available in store, to not believe it unless you called the store. I explained that I had called the store and that the item number was available according to the store.

She then said that since Target.com had the item number on two separate items, to call them and order it. I explained I didn't want to since I couldn't tell which item would be shipped and she said that this was her point, Target.com had it wrong, not the store and so it was their fault. I asked if there was an executive customer service team, and she said no. I asked if Target had a CEO who was in charge of both areas and she said yes, but that the call center takes the calls for the CEO because the CEO is to busy to deal with this trivia. I then asked for her supervisor and after several minutes wait, Kelly came on the phone.

Kelly (female) told me the same thing, that Target and Target.com are two separate entities (which, by the way, I was getting tired of hearing) and that Target.com had a disclaimer stating that items may not be available in store. I explained that I had checked with the store and was told it was available. She agreed that it should be, but since the website had screwed up the item number, all they had was the other rifle. She also explained that Target.com is ran by Amazon.com and that they were going to be changing this because of customer feedback. I explained that I wanted to know what Target is going to do for a longtime customer who had been misled. She explained again that there was a disclaimer on the website stating that Target is not responsible for information on Target.com and that it was unfortunate, but there was nothing she could or would do, but please do check the website for weekly online ads.

I told Kelly, as I am telling you: I will no longer be a Target customer since the service is poor and since the website and the store are two separate things. I will be blogging this online on Facebook, Twitter and any other website I can find that takes complaints, and I will make sure that people know that Target does not care about its customers. This is unacceptable. Target and Target.com are, to the eyes of the public, the same company. I followed all instructions and drove 50 miles round trip for nothing, and I felt that Target should make sure that the information that they give both on the website and over the phone were correct. So since the customer service line answers all of your phone calls, I wanted to make sure you are aware of the type of service your answering service gives.

In this day and age, with the economy being poor and most people being mindful of their money, it is important to know which companies stand behind both their stores and their websites. Since Target does not stand behind its website and the store states that Target is no longer a store I will do business with, and I have blogged this story as I promised Kelly I would so that other potential Target customers will know in advance not to shop there.

I have attached screen prints of the Target.com site with the pictures of the Longstrike rifle. The fact that it is available in store and the fact that if you search by item number you come up with two different items. Unfortunately, since I was not aware that Target duplicates its Item numbers, I did not do the item number search before this fiasco occurred.

When I asked if I could speak with a manager or at least an employee who told me she was the manager when I asked her if she was "the manager" reiterated what Sonia and William (the previous employees I spoke with) said about not being able to immediately return the earrings to the jewelry department or make the earrings immediately available for resale to me. I asked for the customer service number and the female employee who lied about being the store manager gave it to me, dismissing with "have a nice day".

Well, I stood there and called the customer service number and when the lying employee saw that I wasn't leaving, she lingered in the customer service area with me. Just as I was calling the 800 “guest relations" hot-line, I noticed a managerial looking man walk up behind the desk. I promptly asked him twice if he was "the" store manager and he said yes. I explained my case and he sold me the cheaper pair of earrings I wanted to buy.

I left and called the so-called customer service line to register my complaints about being lied to and having a hard time giving them my business. The associate on the other end gave me some tired excuse about all merchandise having to undergo inspection before being resold. I looked up the company officers listed on the Target website under investor relations and wrote the Vice President Troy R. a letter as well as the southeast regional managers and faxed them to the corporate offices.

The next day someone named "Nathan," who I was later told is a senior guest relations manager, called me. He explained that employees can identify themselves to customers as "the" store manager if "the" store manager is in a meeting, out of the store, or busy when in fact those employees are not "the" store manager. Employees do not have to immediately return obviously unopened, non-electronic, non-damaged, resalable back to the sales floor for resale despite the company practice of doing so periodically throughout the day.

Target condones its employees' refusal to re-sell merchandise despite Target being in business to make a profit/sale. All merchandise has to undergo inspection to ensure "quality control" before being returned to the floor, even a pair of earrings. Even though Target has an "expect more, pay less" philosophy, he is not sure why Target charges some customers more and others less any given day for the same item but that this practice is in keeping with the law.

Here's what I took away from that conversation and want other potential shoppers to know: its okay for employees to lie about being "the" store manager when they are not.

Effectually, employees have discretion over when to "inspect" returned items and return them to the sales floor for resale even if the employee is available to do so and even if the item requiring inspection only requires a minute for inspection. Available Target employees who do not immediately return obviously unopened, non-electronic, non-damaged, resalable to the sales floor are in compliance with Target's policies and justified in refusing to re-sell that merchandise.

Apparently, "inspecting" a pair of earrings is too much like rocket science, too much of an inconvenience, and too time-consuming for personnel to take the time to do so when asked by a so- called store guest. Target lies in advertising "expect more, pay less" when in fact Target is selective in choosing which customers can "expect more" and "pay less" due to a policy of not conducting company-wide mark downs in stores for a given item. The customer is the unsuspecting "Target" of this corporation's deceptive advertising and business practices.

I wasted precious time, felt deceived and powerless as a consumer. I left and called the so-called customer service line to register my complaints about being lied to and having a hard time spending my money at their East Point Store. The associate on the other end gave me some tired excuse about all merchandise having to undergo inspection before being resold. I looked up the company officers listed on the Target website under investor relations and wrote the Vice President Troy R. a letter as well as the southeast regional managers and faxed them to the corporate offices.

Shoppers beware! Target forgets that we, the consumers, are doing them a favor not the other way around. We should not have to work this hard to spend our money at Target or any company. I told Target as much. In my final letter to the executives who delegate handling the real problems to guest relations managers who don't identify themselves when they return your call, I wrote that: I want to pay the least price that Target offers company-wide; I don't want to play games with your associates to get that price;

I don't want to play "musical- Target store" to take advantage of the best price your company offers; and I don't want their employees to lie to me about being "the" store manager/ store lead or whatever you call it when clearly that person is not "the" store manager/store lead. Period. Anything less is unscrupulous, not forthright and down-right deceitful, but then again I realize that's a lot to ask from a company that tells its' shoppers "expect more, pay less" and turns around and does what you do. Upsetting your guests with shady, unfair practices is how companies like yours create consumer activists who find a platform in the media. Well, we pick and choose out battles, don't we?

If shoppers are considered guests in Target stores, Target has failed miserably at rolling out the welcome mat because they don't lie to guests or make it difficult for them to buy merchandise from your company, or charge some more than others for the same item. That's called discrimination! I decided to return my purchases and will be giving Wal-Mart, Old Navy, Publix, and anybody but Target a go.

My stove has never been so clean, because I am always wiping the water up. I am returning this item to the store, and will try to find a teakettle with a full handle, and a longer spout. I thought I should let [them] know what [their] product is like. I almost burned myself twice. It's a lucky thing that I have not slowed down in my old age, which is 74.

This particular day, Target was in sight, so I decided to stop, make another primary purchase, and grab a quart of Similac along the way-- two birds, one stone. The cashier would not accept the coupon because my wife's name was on it, and not mine. I could not believe it. I asked to see her manager, who asked me for an I.D. in order to complete my purchase of a quart of Similac. Two rhetorical questions: 1. What has this world come to? 2. In addition to their vague return policy, what information is Target's management passing along to its employees?

We took the three boxes to their Hackettstown, NJ store. Our plan was to get a credit for the Jade Moon to use towards the purchase of the Tuscan Sunflower. The guest services representative printed out our registry. She told us that since it has been over 90 days since our wedding date, we were not entitled to a credit but could do an exchange for something else in the store but it had to be from one specific aisle (dinnerware). Unfortunately, the Tuscan Sunflower Set is available online only. I told her I would place the order right then and there in the store and she said that would not be possible. We were appalled and left the store.

When I got home I called their customer service number of 800-591-3869. I explained my problem to the representative, who I could hardly understand because of his heavy Indian accent. He found two of the orders because the gift givers purchased them online. His exact words were, "You are stuck with them" because it was 90 days after the purchases were made. Ninety days had passed before I even received them at my bridal shower! First the policy is 90 days after the wedding date, now it is 90 days after the purchase?

Being aware of their return policy of being able to return items without a receipt for $70 per year, we visited their Toms River, NJ location to return one box. We were prepared to “eat" the $9.99. We were told that because the price is over $70, it could not be returned! What? I will never shop at Target again. Saying their return policy sucks is an understatement, especially for a registry!

I called the corporate office and was basically told, too bad, it is their policy not to make up the difference on clearance items and he was surprised I was told I could return an open electronic item. They do not care about their customers, they have a very bad attitude. If the TV was a clearance item when I bought it or if was over 14 days, I wouldn't be upset.

As it is, they have lost a very good customer. I will never step foot in that store again. There is a Walmart and a K-mart up the road, a Sears across the street and they all will meet Target's prices. Their customer service stinks. I have been told I just should have bought one at the clearance price and just returned it immediately with the first receipt. Thought about it but it just didn't seem right. Anyways, I'm not the only one with complaints against them. You can't find an e-mail address for them so I guess they are not interested in hearing from their customers. They could care less.

I went with her because she even had difficulty finding it in the seasonal Easter aisle. When she found the shelf/price tag indicating the price was $4.99, the manager continued to uphold the cashier and said the toy and the bag are separately rung up. It was apparent I was being overcharged intentionally. I made a telephone complaint to Target and followed with an email. The last I heard that they were researching the complaint. It is obvious the store personnel need training to correctly research the inventory, and, to just have some common sense. Both Target employees I talked to in customer service (corporate) knew of Webkinz toys. I had made a special trip and wasted my time. I can just imagine an elderly grandmother being overcharged by 100% buying an Easter toy for their grandchild.

The guest services worker told me that I could not return it due to the item being opened already. I then spoke to the manager Danielle. She reiterated the fact that I was not able to return this item due to it being opened already. I told her I am aware of their policy because I can read the policy on the receipt and the sign posted behind them. She told me to contact the manufacturer of the calculator and said that maybe they could help me. Why she proposed this idea is beyond me since I bought it at a Target store and not the manufacturer. She then left and I decided to call the guest relations phone number.

I did not move from the counter and an Asian man whom I believe is in his 40s with glasses decided to call security on me. Perhaps because I was on the phone with guest services and didn't reply to his words, but I felt this was very unprofessional of him. I am a loyal Target customer and I frequently come to this store at least 3-4 times a week. This embarrassed me and I feel it hurt my reputation among the fellow Target shoppers, making me look like a fool having security called in on me. Had I made a scene or resorted to violence, I can understand having security called but this is no way to handle a customer. In any case, I spoke to someone on the phone and was given a case number. I was instructed to return into the store and call from a Target phone which I did.

After a few minutes, the manager and guest services on the phone spoke. She finally agreed to honor the return. I wanted to bring this up to Target corporate and have this issue with employee abuse of power and the manager's lack of care and disdain for her customers evaluated. Furthermore, since the manager stated that no employee there would state on the phone that an item could not be returned after being opened, but obviously did tell me that. Otherwise, I would not have made this return trip. I am highly infuriated by these employees lack of professionalism and would like to have them spoken to and re-evaluated. Today was the last day that I will ever come to a Target store, and I will be heading to a local Wal-Mart or any other store if I need something. In addition, I intend to report my experience on internet sites and communities like consumeraffairs.com or even the Better Business Bureau to show just how bad this store was. If I could deter just a few against this store or any other Target, my experience will not be in vain. This made me feel like a total buffoon in front of all the other Target customers. I will not be shopping here again.

In the meantime, my husband reached the store and we went to the emergency. After they checked me up, they asked me to check out and gave them the incident slip that Target gave me and they said that they did not receive any information from the store and that I will have to pay the co-pay which was $150. I was mad but I paid. After a month, I received a bill from the hospital of $3500 and forwarded that to Target's insurance company and they said that I will have to bear that cost until the case is settled. I told them that I have to get a few more test and that it's hard for me to keep paying out of pocket and would want Target to take care of the tests upfront.

The insurance company refused to do that and said that Target does not have Med Pay and that everything will have to be taken care of only at the end of my treatment which could take a long time. The insurance company wants me to sign a waiver and settle the issue by taking whatever cost we have incurred so far or else take care of the treatment ourselves and then send them the bills which they will settle at the end whenever that is. They have been extremely insensitive and cold. I had to go for my sister's wedding which I had to postpone because of the injury and cost me for changing my trip. I never expected this level of numbness from a national chain like Target.

After paying this amount to clear my credit my accountant, brought it to my attention that this had been paid previously. I have investigated it from my end and found that I did indeed pay it by check from my business account for 243.89 dated Jan 05 2008. Check number 0018It was cashed into targets bank on Jan 15 2008.

Now, it has been paid twice. I have all the bank information and copies of the check and Western Union payments made to enhanced recovery which I can mail you if you need to see them. I have already spent too much on this and I just want you to re pay me for the overpayment. I hope to hear from you soon and hope to find some way to resolve this. Having bad credit is damaging. This was unfair that my account was send to collection and an over sight on [their] part.

Recently, I purchased 8 items, and 4 have wrong prices! I finally got fed up and told the customer service to give me the items for free, as other grocery stores would do. She did "price checks" and said that the higher prices were correct. I insisted of walking to the actual aisle and show them the prices that were being displayed. She finally gave me the difference between the displayed prices and what I've been charged. The differences were well over 18% of the prices! I wasted 20 minutes at the store to show them that they were wrong, and they didn't even give me an apology.

The customer service rep was so upset as if someone finally caught them with their "pants down." If you must shop at this Target, make sure you write down all the prices and check and double check your receipt! As for me, I will avoid going there as much as possible. Unfortunately, they are the only one that carries the diapers for my baby. They are practicing a bait and switch tactic where they show one price and charge another. Consumer at this store mus be aware of this practice. They overcharged me by 18%!

The clerk, who had more manners than management, was nice and apologetic when she returned to helping me, but it didn't get rid of the bad taste in my mouth at the poor treatment I received.

I mentioned to the cashier that I found them in the bin in the dollar section at the front of the store. He explained that because there is a blue dot on the label, they are not priced as a dollar. I stated that I disagree because of where they are located, and also, there is no sign stating that red dot means the item is a dollar and blue dot means the pricing is as marked.

There should be some type of clarification for the consumer. I felt as though I was being taken advantage of. All these items are located in the dollar area, but not everything is priced at a dollar. So I requested to speak to the manager who came over, and I proceeded to explain the situation. Basically, I was told that another customer must have put them in the wrong area. I told her that I disagree with her, because it was not just 1 blanket, and there was a whole bin of blankets and I took these 10 blankets out of the same bin.

Again, I stated that I am the consumer, and I did not feel as though it was far to me.

In these hard economic times, people are trying their hardest to stretch a dollar which is exactly what I was doing. Because of her attitude and lack of professionalism, I decided to put the blankets back. I just felt that because the manager was very young, that she lacked the experience needed to handle such a situation.

I have to say that I do a lot of shopping at Target, but because of this experience, I have now changed my feelings towards this store, and I am also spreading the word of my terrible experience. I have read some of the other stories of the same situation. I hope that the Target staff can be properly trained to avoid this from happening to customers in the future.

I can't believe the top executives of Target are so broke they can't let go of a few dollars to hire professionals to fix the website registry, and put some Americans to work and hire customer service reps from this country who actually speak English! Traveling at this time of year is dangerous in any condition, but especially at the ninth months of pregnancy and carrying a small child and numerous gifts from Target. I hope she doesn't hurt herself and she shouldn't even have to deal with this at all!

They made me look that I wanted to steal which could never happen. Even the manager took my ID information. I felt so offended. I think they should be careful on what they do. I often shop there a lot. The jean that I bought was an LG Gold $12.99. So they just gave me $8.00 back. They didn't treat me good. I am so mad at Target.

I went to my local store and checked the GPS dept. to confirm the difference. That dept. does carry the XL340S. I went to the store returns dept. and was told they could not exchange the GPSs since the packing slip showed a different item than what I received. I was told I had to contact Target.com to have them authorize the exchange. I spoke with Matt at Target.com customer service. He told me they ran out of the XL340S and replaced it with the lesser GPS XL335S. I said that the store still has the XL340S and I should be able to exchange it with the store.

He spoke with his supervisor and said my only option was to either keep what they shipped or return it for a refund. I asked to speak to the supervisor and was told this was the final answer. This is most definitely a break in a binding contract between the retailer and consumer, and deceitful in shipping a lesser product.

The price on the jacket was marked down several times; the last sticker reading $4.50. So, I picked it up thinking it was a good deal, and there were several others of its kind around. So I know it wasn't there on accident.

I got to the register and began ringing up all my other items. When we got to the jacket, it showed up being priced at $10 instead of $4.50. So naturally, I questioned this and asked the cashier to check the price again. She did but with attitude and informed me that the item numbers did not match. Uh, not my problem.

So I asked to speak with the manager. She said, "Okay, but I'm going to void all your stuff." and rang up the next customer. I asked how long it was going to be after she rang up the 2nd person. And she said, "I don't know," very abruptly and with an attitude. Then the manager finally came over after approximately 20 minutes.

They discussed the problem amongst themselves with their backs to me and then informed me that there was nothing they could do. I informed her that there were others on the same rack that should be corrected, and she didn't really even acknowledge me. I felt brushed aside, and I really feel like she would have just let me stand there the entire time she rang up every customer in line if I had not asked her to call the manager over. I was an hour late getting back from lunch, because this rude employee had me standing in line for over 20 minutes.

I would have purchased the jacket for $10, but after I had been treated so poorly, I decided that I didn't want to patronize with a store who has such disrespect for their customers who keep them in business. I usually go to Target on my lunch break about 3 times per week. But I'll be taking my business elsewhere from now on.

Derrick said he was not the person meant to call me. I told Derrick that no one had called me (even though he had told me someone would) and he had no response and took a very rude tone with me on the phone. I have been nothing but polite with these people for the last year and according to Derrick there is no one responsible for this situation or the fact that Target took $300 from me and never gave me my contacts.

We took the stroller and car-seat back tonight to get a refund. We had the receipt. We knew this was the last stroller of this style that they had and the car-seat matched it, so she didn't want the car-seat either. We didn't seal the stroller box back up, just went in and told the truth. The car-seat was not opened. They refused to give a refund on the stroller because "this happens all the time."

Obviously, we would have been better off if we had just sealed it back up, said we changed our mind, and that it was never opened like the person before us did. Now, it looks like we are out approx $155 because Target accepted a used item back from another customer, and then got the money back from me. I will be calling the "Guest Relations" number that I was provided with in the morning, but from everything that I have read online tonight, that won't do any good. It appears they always back the store managers decision and don't care about losing a customer.

I'm sure the corporate office would be the same way. I am getting this story out to everyone that I can, because Target does not treat their customers right. She practically called us liars. They should open every item that gets returned, even if it appears to be factory sealed. Our local Wal-Mart does this (don't know if all of them do) to prevent this from happening. Obviously, Target has lost a customer for life.

I refused to call corporate because I have heard horror stories of other employees receiving retaliation from the employees complained about and even being terminated. Today (January 15th, 2010) I received a letter in the mail from Target with a company letterhead. Inside was a check for my vacation time I never expected to receive. This check was dated for November of 2009. Inside there was also a letter stating that the check was found in my team lead’s desk drawer. There was no reason my team lead should have had any access to my check. If someone did not find it, I would have never even known of it. Luckily someone found it before it expired.

I just called the corporate office, they told me to call and speak with a manager from the location I was in. I called, I explained what happened to the operator and said they would take a message. I left my name, my number and my concern and I am still waiting to hear back from them. I have no idea what there is to be done for this, but I’m very upset about my situation. I am thankful I received my check; however, I should have gotten it back in November when I needed it the most after leaving Target.

I used to work at one of the first Targets in the country. We always took exchanges if we carried the product and then dealt with the vendor or manufacturer from there. Target has really went downhill! I guess they feel the economy is bad and their return policies can be whatever and people will still shop there. Well, for 400$, they have greatly upset 5 families in 3 states. But by the quantity of this complaint page, they don't care. I know I won't be helping them stay in business!

Not only is it a different color, it is not even close to the same crib. The mattress size is different, the mattress doesn't adjust and the sides are stationary. I am physically handicapped and this crib is not only no good to us, we never would have purchased this crib. Target refuses to do anything about the crib because our receipt is over 60 days old. Please help. I do not know what to do. I only want a crib that was comparable to what we originally purchased but since Target no longer carries that type of crib, we are stuck with this nightmare.

All they would do is continually restate their return policy of 90 days and refer us to the manufacturer for resolution. I spoke to a store manager (?) same answer, their toll free number, same answer (?) many emails to customer service, same answer with a suggestion to contact Nintendo even though it was not a Nintendo problem it was a Target problem of selling a used damaged unit as new. Still no resolution. As of this point we have not resolved the problem. We have a $250 unit that is not usable.

Target has neither refunded the money for the gift (purchased by my spouse) nor explained what "used" means. They admitted, if I had been given a shirt and it had not fit, I could have returned it. I am furious. My 6-year-old son was with me and he felt terrorized.

I immediately called their customer service line and tried to get some resolution to my issue, such as a replacement item at the same price, but the person in customer service kept repeating they could not help me with my issue. They gave me the number for the corporate office which I then called, with the same result after about 30 minutes of discussion. I ended my call by asking the individual if they were telling me that there was no way they could provide me with some resolution to the issue.

They just kept repeating "I am sorry; there is nothing we can do." No offers for another item, no offers for future discounts for my troubles, nothing. I promptly told her that once I hung up the phone, I will no longer be a customer of Target, which did not affect her at all as she just let me hung up without further discussion.

I have read multiple incidents online from other people who ordered the same item at the same time. Some got replacements, some got discounts, and some like me got nothing at all.

What I found out was that I could not get all of my money back. They refunded me only $93 and told me that unless I returned the $10 gift card (which I had already used when I spent another couple of hundred dollars at Target!) that I could not get my full refund! I was livid, but the customer service representative behind the counter couldn't have been more than 19 and, I'm sure, was doing what she's been told to do.

I would like to find out if that's even legal! I paid full price for an item and should get all of my money back! Their "free" gift card isn't free at all, because I ended up having to lose or "pay" $6 for it. Honestly, it's not the $6 I care about. It's the principle! The facts are I didn't use the $10 gift card on that purchase. It was given to me as a "thank you," because I spent over a certain amount of money, which means I paid full price for all my items and I should receive my full refund!

I called target.com Customer Service and was told Target will replace with Tomtom XL335S. The rep told me that I will receive a confirmation e-mail within a couple of days. A week later, I still did not receive any e-mail. I called Target.com again. This time, the rep I spoke with told me he was sorry and went over different models of TomTom. When he told me it will be $133, I told him that it was not fair for the consumer to pay for it as a full price and I did not want it. Not to mention that I was told I will receive a replacement.

Now I was told that I had to pay for a full price. I told the rep that Target needs to do a price match. Not to mention Tomtom XL 335S is a lower model than TomTom XL340S. I asked to speak with a supervisor, and I waited 30 minutes. When I finally was able to speak with a supervisor, after I told her what happened, she just told me that she had to transfer me to Customer Relations. I did not get a chance to ask her why, but I was already transferred. So I spoke with Guest Relations, and I was told there was nothing they could do and they could only take down the complaint.

Then they transferred me back to Target.com Customer Service. I waited around another 20 minutes to speak with a supervisor. After the phone was picked up, I was being hung up. Two days later, I received a confirmation e-mail stating TomTom GPS XL330S was sent out. I was very shocked! I did not authorize any order or charges. The rep knew I said no to the prices. And I could not believe what he has done. They have charged my credit card without my authorization. Why could this happen?

First, Target tried to cheat consumers to order from them and cancel the order because they could not deliver it. I could have ordered from other vendors since everyone had a really good price on GPS during Black Friday. Second, Target's Customer Service reps were all liars. Third, an authorized charge was applied toward my credit card. This is not the way to do business.

At this point, I said, "You aren't going to exchange the defective can?" She said no. So I told her to take everything else back that I just purchased as well. So I started to leave then I decided to talk to a manager at the front! He said sorry but offered no resolution to fix the problem. I explained that I just got the same identical item off the shelf. I find it hard to believe that a defective product would not be exchanged and that they would rather lose a customer that spends hundreds of dollars over a $4.14 can of Reddi-wip. Why would I even come in over a $4.14 can which is defective? The manager just stood there without any resolution! This is the poorest bunch of customer service people I have ever encountered. I explained that I'm shocked!

The first woman I spoke to of course wasn't able to think out of the box and said that once it is put into the computer. There is no way that it could be retrieved. I asked to see her supervisor. After waiting 10 minutes for the next in charge, she wasn't able to see the stupidity in all this and made me wait an additional 15 minutes for another supervisor. At this point, I've now waited 25 minutes for someone to be able to "solve this tremendously ridiculous problem."

Originally, I felt ripped off after I was only given 75% of the item's value, but accepted it because I had no receipt. However, I became even more furious to be charged the additional 25% to re-buy it. I tried reasoning, explaining that I'm not trying to cheat anybody and in actuality I just wanted what I originally came with (in exchange for the merch. card). I was humiliated and made to feel as if I was dishonest in my actions. Eventually ,(after I was furious and crying) this young manager condescendingly said if I could "calm down" he could resolve this situation. He simply went into the computer and redid the exchange. Now why couldn't they have just used smart business policy rather than creating a huge scene?

If I would have known this to begin with, I would have just registered for everything I need from Babies R Us since they sent a 15% off coupon right after your shower, which gives you plenty of time to buy your baby needs and be prepared for your newborn in time. There's approximately $1900.00 worth of items on my Target registry not yet purchased that I could have saved 15% off at Babies R Us if it would have been on that registry instead. That's almost $300.00 in savings. That would have paid for my stroller. Target expects a 9-month pregnant woman to major shop right before or after her due date including large items, bring it all home, unpack everything, and set it up or put it together in order to have it prepared in time before their baby arrives. Or better yet do they rather a new mom drag her newborn out in the dead of the winter to come make her major purchase in order to be able to use the original promised coupon? Target should not be in the baby registry business if they are out to just make money and not care about pregnant consumers.

On Monday, I talked to Target corporate HQ customer service. They talked about the need to get more information from their store partners and that they have documented my concerns but they can't do more without further investigation. A very rude senior customer service rep told me I either have to accept as this is their policy, or they can't help me. So Target took my money in November. It appears I have purchased a $350 (including tax and service warranty) box of useless cords. I used to spend hundreds, if not thousands of dollars a year at Target but will now never shop there again. The customer service policy is ridiculous and the attitude of the most senior person I spoke to was even worse.

I came back with a cart full of diapers, baby formula, groceries, a few DVDs, toiletries, clothes for my son, et cetera. When I got to the counter the girl said, "Oh sorry, you have to spend that money in the same department where the item you're exchanging came from." I said she must be kidding. She said no. I tried to argue but another customer service representative confirmed the ruling even when I said they should make an exception just for wasting my time. So I left the cart there (no way I was putting all that stuff back) and went back to the houseware section to start shopping again.

I came back after another 30-45 minutes with a bunch of stuff I didn't really need - picture frames, a new set of sheets, some plastic storage bins, a new coffeemaker, a new stick blender; you know, stuff from the same department as the pots and pans. The girl said, "Oh, oops, I should have told you it has to come from the same “something”, with “something” being a term that I don't remember. I said, "What does that mean?" She said something else I didn't understand. I said, "I'm sorry, I don't know what that means." She said, "Go back to where the pots and pans are and ask somebody. They can show you what I'm talking about." So I went back to the houseware department and after a few minutes, I was able to flag down an associate. I repeated what the customer service representative had said, and asked what the heck that meant. He said, "Oh, she means these two aisles right here." I looked and realized that "these two aisles" were the aisle with the pots and pans, and the aisle with the bakeware. I said, "You mean to tell me I have to exchange those pots and pans for more pots and pans?" He shrugged and said, "I guess so."

I am now working on my second hour of this nonsense, I walked down the aisles looking for something - anything - that I could possibly use that would add up to $299.99. There was nothing. I stormed back up to customer service prepared to make a really big scene. This time, the girl I had talked to before wasn't there. Her replacement asked me how she could help, and I explained to her angrily what I'd just been through. Before I could even finish my story, she quickly said it would be no problem to exchange the pots and pans for anything in the store, so I checked out with the stuff from my first cart, which was still sitting next to the second one. Unfortunately, it turns out the first person was right about the return policy, and the second person either didn't know any better or was doing me a favor. For that reason alone, I refuse to do gift shopping at Target because if someone wants to return an item, I don't want them to get hassled like I did.

Later the next day, I called to speak to the manager. I forgot what her name was but all she said was that some people have different ways of coping with a bad situation and that she would talk to them. I find her excuse to be very lame, defensive and a white wash for the disgusting behavior of her workers. I am still tempted to notify the local paper, The Daily Times, and the local cable channel about what occurred. Please let me know if I should.

I went and picked it up, but when I got back to the front, her supervisor said that they could not do that. They were trying to charge me the difference ($16) for the DVD set. I said that wasn't fair; I shouldn't be penalized for having gotten a good bargain in the first place. They said they are unable to do an even exchange (which makes no sense; it's even, isn't it?). I was not trying to cheat anyone or get extra cash back; I just wanted a different season of the same thing. I ended up taking the cash, but I am still so frustrated. I understand that there have to be rules in place so that they do not get cheated, but this is just ridiculous. I have been a loyal Target customer for years, but this may change things.

I went to Target, approached the customer service counter and told the woman there my story. "Sorry, I can't help you," she said. "See this itsy-bitsy fine print here? You're supposed to call the Target extended service plan 800 number." But, wait. What about this large bold writing all over the extended service plan card? What about no hassles? What about peace of mind? What about if we can't repair it, we'll replace it? It says so right here on the extended service plan. "Sorry," she says. "I can't help you. You need to call the Target extended service plan 800 number."

So, I left customer service and took my iPod, receipt and extended service plan and went back to the electronics counter. Surely, I thought the woman at the customer service counter didn't understand the service plan and the guys at the electronics counter would help me. A young kid at the electronics counter listened to my story and said, "Sorry, I can't help you. Apple's service plan is what covers you for the first year." I pointed again to the service plan card, "Look, it says right here in large bold print Begins Date of Purchase, so what is it that began on the date of purchase?" The kid shrugged and said, "You need to call the Target extended service plan 800 number."

Okay, so he handed me the phone from behind the counter and I called the 800 number. As I'm waiting on hold, I chatted a bit with the kid. "Isn't there some sort of manager I could speak with?" The kid said, "Sure but he can't do anything either. Do you want me to call him anyway?" I figured why not. I was likely to be on hold for some time, maybe I could at least explain to a grown up that they shouldn't sell these extended service plans promising No Hassles, Peace of Mind, Starts Day of Purchase, etc. when these promises are simply not true.

A few moments later, Bob the manager appears. I explained to him that I'm not happy with my extended service plan service. Target is not delivering anything promised by the extended service plan they sold me and is instead telling me to call an 800 number. Bob was immediately belligerent and warned me to change my attitude or else he's not going to help me. Bob does not understand that I already know that he wouldn't bother to pee on my head if my hair were on fire and that the notion that he might do anything useful to help me is almost humorous. I'm only speaking to you because I'm on hold anyway and I think someone from Target should know that I'm unhappy with how this whole thing is working out. He walked away annoyed, never understanding why I wanted to speak with him and more determined than ever not to help me.

After a long wait on hold, the person who answers the call at the Target extended service plan 800 number asks me about a dozen questions then restates what the kid at the electronics counter said: You need to call Apple. They cover the service plan for the first year. He gave me an 800 number for Apple support. I called Apple and after a brief wait on hold, I spoke briefly with an Apple support person. He asked me a few questions and after I described the problem I'm having with the iPod, he said, "No problem. Bring it to the nearest Apple store and they'll give you a new one." There you go. Peace of mind. No hassles.

After my wife had taken her coat off, the officer proceeded to run his hands up and down my wife's coat while still in the exit area, witnessed by customers exiting, entering and shopping. My children were mortified and began to grasp my hand, asking if Mommy had done something bad. "Will Mommy be taken away?" Another Target employee (female), tried to offer assistance by explaining to the officer and my wife that the cause of the alarm sounding probably was attributed to a sensor in her coat embedded by the store where it was originally purchased.

This employee then went on to explain that my wife would continue to have this problem in other stores if the sensor was not deactivated. She began to point towards the register, saying swipe it over there. The security guard then stated to this employee that he did not know the location of the sensor. The employee began pointing to the register area again, stating again, "All you have to do is go to the register and put the coat over the black thing and it will deactivate". He then rudely requested this employee to leave the exit area because she was blocking the exit area. His complaint that this employee, who was trying to provide assistance, was blocking the exit area had no validity because his actions were the cause of traffic being blocking.

He had my wife, children and I (with our shopping cart full of merchandise) in the exit way prior to this employee trying to offer assistance. Upon returning home, we immediately contacted Target and were told by customer service or the operator that there were no available supervisors which I could discuss this humiliating and traumatizing incident that my wife, children and I had just experienced at the hands of "Steve". As of this date, my wife has not worn the coat again. When were are shopping, my children begin to get terrified as soon as we begin to exit the store. I have been a lifelong Target customer and I was very pleased when I heard they were building a new Target in our area. This experience has left my family with an unfavorable opinion of Target.

We have and will continue to warn our families, co-workers, neighbors and others of the unfair treatment received at this "new" Target. They are very unprofessional, rude and do not have great customer service. To date, I have not received an apology nor a callback from a Target representative. The Target, Yorkville, IL, will continue to lose business if your employees, more specifically, your police officers, continue to exhibit this unprofessional, humiliating and demoralizing service to other Target guests!

I will continue to follow posts of consumer complaints, against this particular Target to see if further incidents, such as the one my family and I endured, become a pattern and seek possibly filing a class-action lawsuit. Beware, Target, Yorkville, IL. Your procedures regarding your customers are being watched closely by the citizens of Yorkville and surrounding towns.

My wife Madeleine is 100 % disabled, suffering from an immune disorder that causes her to lose blood pressure, resulting in fainting and possible injury. My wife is accompanied by a service dog that is capable of detecting this disorder prior to it physically manifesting itself. At our service dog’s response, my wife takes medication to prevent fainting, and possible injury. We are both retired professionals. We have been shopping at Target for well over 15 years. We've had Chanel (service dog) for 11 years and Chanel has accompanied my wife for 9 years.

On December 19th, at approximately 3:00pm, we had occasion to enter Target store located at Del Ammo and Bloomfield in the City of Cerritos California. We had not been in the store more than a few minutes when we were accosted by the store manager ** who stated substantially that she had been approached by a customer complaining to her that there was a couple with a dog in the store. ** stated that no pets were allowed in the store. My wife advised ** that this was not a pet but a service dog. ** insisted that all service dogs were required to wear vests or have an ID stating that they were service dogs.

At this time, my wife attempted to hand ** a letter from the Department of Justice which stated that this was not the case. ** became very aggressive in her manner and demanded that we make her life easy by putting a vest on our dog, or remove it from the premise. Both myself and my wife attempted to reason with **, but ** refused, stating that we were threatening her, and that she was going to call the police. At this time, we suggested to ** that she should call the Sheriff’s department and have them explain the law to her. ** then refused to call, and walked away stating that we should remove our animal.

It was at this time that my wife began to feel ill, and at our service dog’s insistence, she administered to herself the medication required to prevent her from fainting. I then called the Sheriff’s office for assistance. The Sheriff’s officer responding informed ** what she could and could not ask for in regards to service animals and that she was putting Target stores in risk of civil liability under the Disabled Person Act if she deviated from the law and that a log notation would be placed in the station log in regards to this incident.

Due to the stress my wife suffered from this incident, she was advised that she should have bed rest for several days. We are aware that we can pursue this matter through the courts (Disabled Persons Act) but have chosen to inform Target Stores of the liability that they have placed in the manager’s position in the form of **. We have been shopping at this Target Store for more than fifteen years, and accompanied by our service dog for the last 10 years. We are appalled by the treatment we received by your store manager (**) as witnessed by several customers and hope that you will take appropriate action necessary to prevent this from occurring to others with disabilities. This letter was sent to Target Corporation and has been ignored to this date. I guess they just don't care.

While they were gracious and was willing to refund my money and ship any other similar item for free (after Christmas of course), I did not want another item (gift was very particular and nothing else was even close). They were rude in insisting I take the free item. I told them that would be 100% wasteful as the alternative item would never be used except to collect dust. I then requested to speak with a manager (after several attempts to tell the CSR that I did not want the alternative item). I've now been on hold for over 15 minutes.

I called Target's corporate office and they said that once you use a gift card, you forfeit your price match guarantee.

When I arrived at check out after an hour and a half spent shopping at your establishment, I was told by the very nice cashier that unfortunately the purchase had been declined. I reduced the level of my purchase to under $40 and was again told it would not go through. Unbelievable. How was this possible?

When I got home, I checked over my account online and found that you had reduced the available credit not once but twice and all without notification. I believe that this is exactly what Congress and the people in our great nation are so confused and upset about, a lack of common courtesy and no business acumen whatsoever.

While I know that it is important for businesses to manage risk but question why you would waste valuable resources including the cost of mailing and the loss of the paper and time necessary to complete the mailing of this "Special Offer" that you sent to me.

I own my own successful company and am from time to time astonished that companies like Target continue to flourish in difficult times given the lack of customer service example I have just provided. Perhaps times are changing. Please understand that as I circulate this to my friend, Jack Popejoy, at KFWB and other local radio, television and web-based consumer reports sites along with Ed Royce (Congressman from our district who has taken a particular interest in credit card company's behavior recently), it is my hope that this letter of correspondence receives something other than a canned response from your system. But be assured that all correspondence will be placed on some very high profile sites around the net beginning with this letter and then adding to the string as you reply. The next move is yours.

The representative from Target.com stated repeatedly, "There isn't a substitute item. However, you can select any of the TomToms on our website and I can order those for you." After asking about a price adjustment, I was told that I'd be charged the full price for any of those items. She suggested a lower model for a far higher price than the initial item. After refusing to fall for the bait and switch, I then was transferred back to Target corporate guest relations. There, I was finally told that while they were offering a substitute item, by the time they got to my order, they were out of stock on those items. I was told there was no resolution available to me, but at least they didn't charge my credit card. That's the last time I'll shop at Target. I wouldn't have been upset if they'd said that my order would be delayed until the new year, while they replenished their stock. However, after their antics, I'll go elsewhere.

I talked with several Target employees at the Target Store corporate headquarters in Minneapolis, Minnesota and came to the conclusion that Target online has "customer no service". They were nice, but unwilling to match the price I ordered the units for. I would recommend to anyone not to try to order any special deals from Target online due to their terrible track record as can be seen if you read many of the comments (some dealing with the same items on the same day that I ordered them). This makes it certain that Target online has terrible customer service and is only interested in your money, not your satisfaction.

In these tough economic times, they would not satisfy the customer over a lousy $20 difference?! Are you kidding me? I am so disappointed in Target and have vowed to take my business to the 2 newly remodeled Super Walmarts that we now have close by. I am drafting my letter to Target now and will not return there until I am satisfied with the response that I receive (As a side note, I was told that I could not return and repurchase either. They told me that the returns go into the red bins at Customer Service and I would have to wait to try and locate the items once they were returned to the sales floor! Are you kidding me? Is that customer service, for $20?).

I was ready to pull out the, "I spend thousands of dollars in your store! I will never shop here again!" Blah! Blah! Blah! And all the stuff that I have been told over the years that I have been in retail. But I didn't, I walked away. I went to the clearance racks, was able to find the 3 dresses in the exact sizes I had previously purchased at full price, bought them at clearance price, walked out to the front of the store, tore off the clearance labels and walked back in and got my full price refund! Very poor customer service, Target! Walmart, here I come!

She gave me the manufacturer company (who happened to be Target also) and they said they had no replacement parts for this couch/bed but that they were really sorry. I have paid $175 for a couch/bed that cannot be used. I have the receipt and original box still. I told the manager if she could not give me my money back, what about an in-store credit. The couch/bed is useless to me. I cannot believe that Target will not honor their merchandise on the 91st day. They are so wrong for this. I will tell anyone and everyone I know never to purchase any item from Target they do not want to last over 90 days. I have had several work acquaintances say they were going to buy furniture from Target and I have told them about my experience and they said they definitely will not buy from Target. This has cost them more than $175. One of the main rods that hold the couch together is not protruding up in the couch. This is a defect. The couch/bed is cheaply made. Shame on Target. You should believe in your higher dollar items than 90 days.

I called Guest Services and was told the same, "sorry". No offer for a rain check or to make the order good. I checked the local store and they had plenty of them in stock but would not honor the price. I called for a district manager but have not gotten a return call. Guest Services finally responded to an email with an offer to set up a $20 discount on my next order. The Tom Tom has now gone back to $249 at the local store. What a deal! I will never shop Target again! I ordered from Amazon, Sam’s Club, Walmart, J&R Music, Lowe's, etc. this year and all went well. Target should have bent over backwards to get my order to me and did not even try.

Target is the worst when it comes to customer service. Once my credit reports are updated hopefully by a miracle, I will never use the card and will not be shopping at Target ever again! As a result of Target's refusal to update my record, my credit report remains in a negative status. I am in the process of trying to be approved for a loan but cannot get approval due to this negative inaccurate information.