Target Stores

Target Stores Reviews

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Overall Rating1.7 out of 5
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About Target Stores Reviews

Target is a big-box store that stocks general merchandise. It allows customers to find pretty much everything they need in one store, saving them time and effort. At Target, customers can find everything from groceries and household essentials to home decor and office supplies. The company provides free two-day shipping on online orders, but customers can pay extra for same-day delivery.

Pros & Cons


  • Discount with Target RedCard
  • One-stop shopping
  • Customer-friendly layout


  • Stores smaller than some competitors
  • Fewer stores than similar chains

Bottom Line

Target is a general merchandise store. Customers can find most everything they need, and there’s a variety of brands to meet many budgets. There are locations in all 50 states.

Target Stores Reviews

ConsumerAffairs has collected 3,035 reviews and 8,904 ratings.

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Page 2 Reviews 6 - 36
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Customer ServiceStaff

Reviewed May 13, 2023

Profiled during checkout. Made my kids cry. Triggered my ptsd and began yelling at me when I began to cry. I should’ve known because the woman in front of me was told she looked like a thief. They went through all her bags, made her take everything out of her bags, checked the receipt, then told her, "Everything is on here but you look suspicious, next time I’m checking your purse too." This woman literally had a wallet purse btw. Then this self-checkout lady named Alice did the same thing to me! She told me, "You ** people always sneaky and try to take stuff so I go through all your stuff just like last lady."

I spoke to a manager and she did nothing. I called corporate and they did nothing. I gave corporate a description of the woman in front of me who was treated inappropriately too. That store doesn’t care about anybody. I’d rather go to Walmart after today’s experience. Alice is by far the most audacious and cold-hearted individual I’ve come across. I expected a quick lunch hour small and less than twenty minutes grocery trip. Instead, this is how not only myself but that poor woman and her kids are treated? How is this ok?

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Reviewed April 26, 2023

I went to Target Optical to get my eye exam. I got a pair of glasses with my insurance over $200 plus $35 for warranty. I went back today for the warranty. They wanna me to pay $20 copay which I was never told about it so I cut my losses and walk away. I learn my lesson.

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Reviewed April 11, 2023

Today was the last day I'm shopping at Target. They failed to stand by their product and Customer Service was nasty and a disgrace. Shop online every month and spend 200 hundred to 300 dollars a month because I'm disabled and can't drive. Today was my final day Shopping at Target. I refuse to be treated like garbage from Customer Service.

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Reviewed Feb. 20, 2023

I applied for the Red Card and found it is not a debit card. It is only a card linked to your checking account. It is not FDIC insured and is another avenue for your information to be stolen. Target has had a long history of personal data breaches. They added this potential breach to "provide" better piece of mind. Additionally, Target says it can take 5-7 business days to process payments using Electronic Funds Transfers (EFT). This is not the case. Target has taken up to two to three weeks to process these payments.

This is year 2023, not 1923. Electronic is supposedly instantaneous. Like Amazon movies, you can pay and access movies instantly. Target waits until you forget about the payment, then hits you with fees to ensure you think twice about shopping with them. Walmart is still cheaper. Whole Foods has better quality foods. Sprouts produce is locally sourced keeping small businesses going. What does Target do? Plant a community garden then abandons it. Yay Target...

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Reviewed Feb. 2, 2023 is a terrible place to shop. I did not receive my child Mario Game that I purchased for Christmas. We contacted them two days before the holiday to check and the call was answered by a guy from India who did not understand English and wrote all the info incorrectly. We complained about Mario games but he had it down as Mario games and Nintendo Switch. They did not contact us with any updates for over 45 days and when we reached out, they said, "Then and now you’re telling us the story doesn’t match" and they did not acknowledge it was the ** person’s fault. Then we were told "the item's return period ended on January 25, 2023 and the order is no longer eligible to be researched”. Which is 2 days afterward. That’s a Monkey Business and I do not recommend it to anyone.

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Reviewed Jan. 31, 2023

I have had a Target debit card for years and have spent thousands of dollars there. I noticed in December there were multiple charges on my target debit card that I had not made. I reported these charges and never heard anything back. These charges were not significant so I wasn’t concerned with reimbursement just wanted my card blocked. I received a letter in the mail about a month later stating I owe overdraft charges for a charge that was returned. This was one of the charges I disputed.

I called the number on the letter and the lady was extremely rude: she could care less about the unauthorized charges. She told me that I had 2 other overdraft charges over 6 months ago. I informed her that there was never any notification from my bank or target about overdraft charges and to send me a letter detailing all this and I will pay this after I validate the charges. She was upset threatening me with collections because I wouldn’t pay for these charges I was unaware of at that time. Target never stopped my card from being used either. She transferred me to another agent about the unauthorized charges and he kept me on the phone for a substantial amount of time and basically told me I was lying about the charges because they were made in the same town I live in.

I didn’t make these charges somehow someone got ahold of my info and it doesn’t matter which town it’s in. Maybe a work or social event regardless they were not authorized: I still have not heard anything and it’s upsetting to be treated like this. Like I said I didn’t even ask for reimbursement since the charges were not substantial just block the card and take off the overdraft fee. Target is too greedy to do even that! I am not hard up for money and have a well paying job. But they treated me like I was a liar and a thief. Unacceptable Target. Do better for your customers who spend their hard earned money at your store!

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Reviewed Jan. 18, 2023

Target is an unethical company participating in privacy invasion and harassment of Americans. The employees of this store in the Wilton and the Albany area have participated in organized harassment of their own neighbor. So have some "shoppers" at these stores. And there is vehicle harassment going on in the parking lots.

In the Wilton area, there is also a "rogue" driver of an 18-wheeler Target truck who spends his evenings cruising up and down the Northway harassing individuals in an aggressive manner, cutting off, etc. His vehicle has a "Maine" license plate (if that is even his real plate). This guy has literally been on the road driving at my car, around my car, cutting off my car, in a harassing, obnoxious manner repeatedly. This happened at least a half dozen times I have recently been driving on I-87 at night after work. He is abusing his role, driving a Target truck in order to intimidate people in his own community. I will not shop at Target again (after spending over $1000 or so in delivery orders in the recent past).

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Reviewed Jan. 14, 2023

I bought four Target gift cards as Christmas presents in December. Two of the cards had no money on them when my daughters tried to use them. I called the phone number given on their website, and was told it would need to be investigated. I was told to send pictures of the cards and the receipt and it could take up to 14 days to hear what the resolution will be. Not very good gifts, sadly. I strongly suggest that you avoid buying Target gift cards.

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Reviewed Jan. 4, 2023

Be careful when doing business with the NE side store in Cedar Rapids IA. They make their own rules in regards to the contracts when you go in to pick up. IDC if it was a PS5 or something else. They said in the email there would be no problems with me picking up the order my mom placed for my son. Got there & they refused to let me pick it up. My 78 year old mother had to drive in 30 miles on crappy roads so they could get her id. It clearly stated on the email that she would be notified when it was picked up & I was authorized to pick it up. The manager was so rude actually rolled her eyes at me. My son has autism. They got him so upset he started tearing up. Yes horrible customer service & no regards for the customer is always right. How pathetic - Target you have really disappointed us. :/

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Reviewed Dec. 22, 2022

If you have Target gift card or you are planning to gift them, be aware I think their gift card system might have been compromised. I bought a gift card on Dec 04 in a physical store, and I have it with me all this time. When I try to redeem it on the Target app it was invalid. I call them and Target say it was redeemed online on the 6th, which is impossible as it was in my desk drawer. Someone was able to redeem the gift card without physical access to the card or someone was able to reproduce the security sticker that looks the same as the original one.

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Reviewed Dec. 19, 2022

Bought 6 items, 5 were a higher price at check out than the shelf price. 2 of the items were almost $2.00 more. Inflation is real, but it's obvious corporations are jacking up prices because they can.

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Reviewed Dec. 18, 2022

Bought an iPad and an Apple Pencil. Target shipped via FedEx. I got a delivery notice from FedEx but never received the package. My security cameras confirmed that NO package was delivered. Also, according to the FedEx driver the package was signed by H HENRY. This person doesn't exist in our house or for that matter our neighborhood. FedEx did want to do anything about it and Target just said it was delivered. I lost the money. NEVER BUY ANYTHING FROM THESE CROOKS!

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Reviewed Nov. 8, 2022

Target Prescription glasses Order # ** took almost 1 month, and received wrong defective, last week replacement is on the way, till hold on to return, today I been told there won't been no replacement until I return is completed, and in the meantime we are sorry for going blind without, don’t work or drive. Illogical customer service with bad attitude. I will never recommend any purchase at

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Verified purchase

Reviewed Oct. 25, 2022

Today I visited the Target Store located at 4037 Durham-Chapel Hill Blvd, Durham, NC 27705 for about 10 minutes. I went to the jewelry dept. for a pair of inexpensive earrings and a necklace for my recently deceased mother to wear for her funeral service and burial at the end of the week. While browsing the jewelry section, I noticed a Target employee standing approximately 10 feet away filming me with her mobile phone. She kept the phone trained on me at all times, regardless of where I moved around the jewelry rack. Note that this was not expensive or fine jewelry behind a case, this was cheap jewelry on a rack.

I looked directly at her, she kept recording. I tried to give her the benefit of the doubt, perhaps she was recording the rack itself and it had nothing to do with me? I even asked at one point "am I ruining your shot?" She ignored me and kept filming a few seconds longer. Finally, she lowered her phone and walked to the front of the store where the registers are located. The incident felt extremely targeted. The employee was a ** female with shoulder length blonde hair and I am a middle-aged ** woman professionally dressed with long dreadlocks. Instead of the typical red Target shirt, she was dressed in a white blouse and dark pants. Perhaps a manager? Either way, I was absolutely stunned. I will definitely contact the store manager, corporate office and possibly an attorney concerning this. I will NOT shop at this Target location again and will share this experience with as many people as I can reach.

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Customer ServiceStaff

Reviewed Oct. 1, 2022

Was on the phone for about an hour trying to right Target's wrong. A package was delivered to me that was addressed to a different person at a different address, but that point took over a 30 min. to get across to customer service due to a language barrier. The customer service person was polite, but could not get the information that I gave him correct. My call was then transferred to the next level of customer service and all the info. had to be repeat yet again and again. Was told that Target does not have a system to pick up packages that have been delivered to the wrong person. Was asked if I could drop off the package myself to their customer. Said "No" to that. Was then asked to drop off to a Target store. I shop online too. Defeats the purpose if I am to deliver packages back to the store when they made a delivery mistake when I don't shop in store myself. Target needs to correct this delivery weakest in their system.

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Customer Service

Reviewed Sept. 23, 2022

Horrible online order support! I ordered an instapot, online, for pickup in the store. It was thru a wedding registry. Online stated it was in stock at my local store. I got there to pick it up & it was NOT in stock. Clerk told me I needed to go online & choose the mailing option. When I looked, the item is listed "online only" on the registry. Obviously not true, since I was able to place the order for pick up. Then, when I wanted to choose to have it sent to me, it said "shipping not available"! I called 2 stores, to the pickup dept & got no answer. Phone just rang & rang. I tried online chat, several times & it kept disconnecting!

Finally got thru to chat & they said the item should cancel soon. It was already 24 hrs since I placed the order. Should have cancelled long before that! Chat person said they would transfer me to another person who could help me. Got disconnected again! Tried to find a customer service phone number, for Target, with no luck. Finally went to my Paypal account & that listed a phone number. Called, & finally got a gal who told me the item wasn't in stock at any store near me. I said "cancel the order". I'm taking my business elsewhere. I hate Target to begin with, but was trying to get this item, because of the wedding registry. I will now not have it in time, & will tell my daughter-in-law-to-be, that if she wants an instapot, I will buy here one elsewhere. Way too much hassle to purchase at Target!

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Reviewed Sept. 13, 2022

Due to the elf fantasy and takeover of the planet, a living thing can no longer purchase anything of any value. I used a small cookie sheet that was new under the broiler, it turned cockroach orange. I used it two or three times since then and it now has sodomite cockroach rust eating the pan where you would place the food. Pure junk. It was purchased in Savannah, GA at Target.

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Verified purchase
Customer ServicePunctuality & SpeedStaff

Reviewed Sept. 13, 2022

After a really terrible recent experience with a target online order and horrendous customer service I will no longer shop at any target store. I placed an order online for 2 nightstands. When the shipment arrived I quickly realized target had sent the wrong items- the pieces were not what I ordered, they were tall storage cabinets and not even close to the look of the nightstands I had paid for. I contacted their customer service and they advised they would place a new order, they did not want the items back because they were too heavy.

A few days later 2 new boxes arrived and again, I realized that they had once again Shipped something completely different than the items I ordered. I contacted customer service again and after another hour plus dealing with Bangalore reps who barely understand the situation I was told I had to return the items to the store to get my money back and if I wanted the right items I had to place a second order and pay again because they can't do a 2nd reorder. Absolutely nuts.

After pushing for a supervisor in the US who could communicate clearly, I was then told they would do a FedEx pickup of the wrong items and issue refund and I would have to pay again and place a second order. Fast forward - FedEx pickup up the items. I've paid for them now a second time and target has still not refunded my money or offered any sort of attempt to make the situation right or less inconvenient.

The company should take a hard look at their customer service in addition to their shipping /fulfillment issues. They should do a better job to try to take care of their customers especially when they mess up and cause so much inconvenience. But they have done none of the above. I will never again support this company and that makes me sad because I've enjoyed in store shopping for years.

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Reviewed Sept. 10, 2022

My horrible experience was exasperating enough that I'm taking time to write this review. I purchased several Target gift cards at Christmas time. I am very sorry I did because I tried using one myself. I could never obtain the 5 items I wanted to pick up at the same store location. Then a fee was added. After hours spent trying to make one stop at ONE location, I tired of the entire experience and decided to take the cash and spend it at one store (not a target). Well Target would not redeem the card for cash NOR refund my money. Target is off my list of places to shop.

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Customer ServicePricePunctuality & SpeedStaffReliability

Reviewed Aug. 29, 2022

Much of the merchandise I want is no longer in the store. The things they do have skyrocketed in price. Their delivery service is slow and unreliable. I’ve found out the next day that they don’t have an item I’ve ordered. The store brand products used to be good, now they are garbage. Realize I am liberal. I’m turned off by their “woke” marketing. The staff was rude on my last visit. I’ve started shopping regularly at Walmart for the first time in my life and I’ve found the employees to be friendly, the deliveries are lightning fast and the quality of their merchandise is far better. If I’m ordering online I know immediately if they don’t have something. They usually have everything I’m looking for at my neighborhood store. It’s sad. I’ve shopped at Target for over 30 years but I’m done with them.

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Sales & MarketingPriceStaff

Reviewed July 31, 2022

In 2022 I have had a lot of issues with the Target Stores especially 10401 MLK Jr Highway. The prices are not displayed on all merchandise in accordance to the law of fair advertisement. The staff for the most part need a lot more training and coaching. The manager never comes out to talk with the customer when needed. Because of the employee mistake on a few of my returns I am not able to exchange nor return anything without a receipt when I had a receipt and was forced to take a merchandise credit card. Also I am 68 and get disrespected from the employees all the time.

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Sales & Marketing

Reviewed June 22, 2022

I ordered an item on Items got delivered. Missing one package. I reached out to Target. I was told to wait 48hrs package will be delivery. I never got my 3rd package. I reached out again, I was told to wait 7 days. I waited still nothing. Only to be told by Target FedEx stated it was delivered so there is nothing they can do. So I paid for an item I never received. I have called all departments. I was told to reach out to FedEx myself. Who in the world says that to a customer who has paid for an item. If that was the route why did Target asked me to wait 48hrs then 7 days. I feel scammed by Target. I will never recommend Target to anyone.

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Customer ServiceOnline & App

Reviewed June 2, 2022

I received a $50 gift card for my birthday and tried to use it for an order online purchase. When I went to checkout and scratch the back of the card for the access number the sticker wouldn’t peel off properly to see the number. The sticker started to break off into pieces and the number wasn’t visible enough to use. I called customer service to see if they would give me a replacement and they told me to download the app to scan the bar code on the back only for an error to show up after several attempts. They then asked for me to provide an email to send a picture of the back of the card so they could verify there was still a balance. After sending it, they then tell me that they don’t have record of the card in the system probably because it was purchased in the store.

They then asked for me to ask the person who gave it to me for the purchase receipt. They asked for her phone number and email to see if she had an account. They were going to call her to see if she had a purchase receipt. This is not efficient way to handle this. What are the chances she still has the receipt after purchasing a month ago. I understand they need to verify the purchase of the gift card but if the long bar code and event # on the back can’t prove that there is money on the card, then what’s the point of the bar code. Why can’t they just cancel the card I have, and issue a new one. Giving out someone’s information and then asking for a purchase receipt (given they still have it), after taking a picture of the card seems a bit much to do to receive a placement card which takes 5-7 business days to receive in the mail when all the while neither party is at fault for a damaged card. It’s a hassle and inconvenient to say the least.

Target is not a new company and this process seems a bit intentional in the hopes that maybe people won’t go through the trouble to fix the problem that they didn’t even cause. It’s just not realistic that there isn’t a better way to trace gift cards if in the event it is damage. What then is the purpose of both of the bar codes then.

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Reviewed May 12, 2022

I called to have an item price matched. The lady told me it could be done and she told me to purchase it while on the phone. After I purchased the item, she tried to give me the difference. She then stated that it can not be done because it was through a third party. If that was the case, she should of told me that it couldn't be done before she told me to purchase the item. I would have just went through

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Reviewed May 11, 2022

Target has recently increased their prices, some only 5%, while the majority of prices went up 25% or more. Meanwhile, they provide their employees with decent starting salaries, but give raises at anywhere from .5% to 3%. Maybe they should take some of their 13 billion in profits and take care of their employees. The COO makes over 12 million a year in salary and the CFO makes more than 20 million a year salary. It is pathetic in any business that these people think they deserve such a salary (if you break down the 12 million to 40 hours per week, it is 5,769 per hour), but yet they are so proud of the fact that they start their people at $15 per hour. Maybe if the top tiers gave up some of their salary, they could pay their people an actual living wage and maybe give them decent raises. Who needs or deserves to make over $5,000 per hour. NO ONE deserves that type of salary.

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Reviewed April 14, 2022

I am a 74 year old Air Force Veteran and I was refused service at the Target store located at: 2430 Santa Barbara Blvd, Cape Coral, Florida 33914. I was refused by a cashier and the store manager the purchase of a case of “Hard seltzer water” because I didn’t have a card with my birthdate on it. The Veteran’s Administration I.D. with my picture on it. PLUS my obvious age should be proof enough that I’m old enough to purchase “hard seltzer water”. I complained to the BBB for Target's headquarters in Minnesota and got nowhere.

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Online & App

Reviewed April 13, 2022

It's incomprehensible that they ship baby puffs in the same box with baby wipes, toilet paper and other boxes. My items were crushed inside the bags and two popped open. The app and website force you to select from limited options then request the food to be packed up and returned to them for a replacement or refund. It's absurd. Hire a shipping manager that can use basic common sense when packing items.

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Reviewed April 12, 2022

I do not buy a whole lot from this store anymore. I used to, that is why I got their credit card in the first place. I bought a hand vac that would never charge properly. I tried another and had the same issue. About a year later I tried to buy a gaming chair, online. When it arrived there was not ONE single hardware piece in the box (which was taped up, by the way, when it arrived). All that was in the box was two cushions and the bottom plate to the seat cushion. No arms, not screws, no wheels, not even the wheel base. After I ordered it, I noticed they had dropped my limit, for not using them enough. THIS is the kind of crap that has had me NOT use them. They will probably go the way of Kmart, I imagine. Poorly managed business all the way to the top.

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Reviewed March 19, 2022

Target throws liquid and delicate items that might break during shipping loosely into boxes without any kind of protective wrapping, only some air filled bags on top, which do absolutely nothing to protect the items. My order just arrived with the dishwashing spray bottles leaking. Also, the white target tape they put around the spray nozzle and where the cap screws on does nothing to prevent leaking either. Most of the tapes were wet with liquid when I removed them. Target's shipping department needs to do a much better job.

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Customer Service

Reviewed March 11, 2022

After over 10 years of having a red card, in November did not see the email bill. Noticed I missed the payment. I called and paid in full the 55 dollar balance. Customer service said it would not go on credit report because I was never late. Well they reported it and my perfect credit score was ruined for 55 dollars. Called back CS. Rude and would not help. Canceled my card because they also lowered my limit to 200 dollars. Target does not care about my business.

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