Target Stores Reviews

My wife and I shop at Target every few months to stock up on health and beauty products, laundry products, paper goods, etc. Even though we live in Greenville, SC, we have liked the Target on Wade Hampton in Taylors and have been willing to drive the extra distance. Our experience today, however, has changed our minds.

I visited the Target nearest me in Belton, Missouri to make an exchange. They did not have the proper item in stock. They did look on the computer and found it at the nearest store. I asked for a refund since I bought it there. The customer service person said that the other store would exchange it. I went to the other store in South Kansas City and they wouldn’t do it. I returned to the prior store and asked for a refund. They gave it to me in a gift card, which I used at the store in South KC. To buy the correct item. The person at customer service was so rude to me at the South KC store that I will not ever go to a Target store ever again. This lady gave me such problems and caused me time and gas that she made me not want to shop at Target!

I am very disappointed in the checkout changes. Self check can only be used if you purchase with a credit card. If I have less than 10 items and want to use cash I am forced to wait on a line to have a cashier check me out. And there are never enough cashiers. So the line is usually long. Very inconvenient!

An order I made from a bridal registry, was charged to my cc and shipped from California. It was damaged in shipment and returned to shipper. The order was made on 1.20.2026 with no updates since 1.27.2026. After multiple (10+) attempts to resolve online with Chatbots and AI, I called the local Target store. No assistance. Finally got a phone number to corporate. The Target system does not track these situations so if I hadn't persisted, I would have paid for the order with nothing delivered. The rep could only refund my cc (after I asked) and I am back to reordering it on my own. No one knows how it will affect the bridal registry and if the bride will get 2 instead of 1 of these items.

My question is right to the point: Why are nurses excluded from getting discounts? Here’s a definition of Public Service: Public service is defined as any service, commodity, or action provided or facilitated by government—or authorized non-profits—to meet the essential needs of the community, often funded by taxes. It aims to support the public good, protect rights, and improve quality of life, ranging from infrastructure like roads to services like police and healthcare.

This experience has been unbelievable. Target is keeping my money and the item because I missed the return window, and instead of helping, customer service told me to dispute it with my bank. That is not customer service. I feel completely ripped off and ignored. I expected much better from Target.

Absolutely discriminatory, against my daughter of special needs and myself, a Us citizen of birth, but there were racial slurs in NJ! I hate this place. Will never shop here again. Staff when you call customer service is especially rude and they barely speak English!

2 months ago when I went to checkout, the cash register woman suggested to open a Target card and said I would receive a $50 bonus back. So figuring that was a good idea, I went ahead and applied for the credit card. No bonus appeared on the statement. I emailed customer service and explained my issue and the response I got back told me the purchase had to be over $50.00. So I went ahead and made another online purchase for about a little over the $50.00 and successfully used the $50.00. When the new items arrived, I then went into the local store and returned the first order I had placed. Now my new bill has arrived and the ** sales girl at the return desk - I realized credited me back off of the 2nd purchase I had ordered and only received the $9.23 credit. So basically, I never received the correct credit for the items I bought.

Bought an expensive appliance from this Target in Bellingham last week, and they did not offer (and I forgot to buy the extended warranty at the time of purchase). I looked on Target website and could not find the phone number for the insurance company (Allstate Insurance). Therefore, I called Target in Bellingham today trying to get the phone number. First, I called the Target appliance department. The phone rang and rang until it got disconnected. I called again, and same thing, rang until disconnected.

Apparently customer service is an outdated concept. Went to Target in Amsterdam NY, first stopped at the in house Starbucks, where the girl behind the counter walked back and forth making drinks, it was a good 5 minutes before she even acknowledged my existence. Then proceeded to mess up the entire order. Next shopped in the store when we went to check out there was one person at a register and when we stood in line she proceeded to tell us she was not open and we would have to use self checkout! I have never received training on the register nor do I get paid to be a cashier! How hard is it to provide basic customer service? If I treated my customers this way I would be out of business in no time flat!

Selling tampered gift cards then wouldn’t take accountability for it. Will pass you on visa then visa ask for digital transaction history from Target. Target will never give you. They’ll say they are busy to get this printed.

You scumbags! You should have been shut down a long time ago! You're ruining people's lives, you beasts! You ruined my entire credit history! I haven't had your card for a year anymore, but you still put a mark late against me! I'll take you to court if you don't remove this within 30 days!

I ordered online for in store pick up for the first time. The Target advertisement is "fast, easy". Well, after taking a while to be acknowledged, along with others waiting for pick up, I waited 30 minutes to get my item!! The worker had to go in a distant part of the store to receive the items. These items should be in that back room, by their desk, waiting for customers to pick "fast, easy".!! While waiting staff had no smiles or full understanding of handling customers. This is really poor service. Improved speed, location of purchases, and worker training greatly needed here!!

I purchased a Nintendo Switch through Target, and the experience has been nothing short of frustrating. The package was left in an unsecure, highly visible spot at the edge of the sidewalk instead of a safe location near my front door. Unsurprisingly, it was stolen. Despite reporting the issue immediately, Target has been unhelpful. I was bounced back and forth between Target and my credit card company with no resolution. This was clearly a result of poor delivery judgment, and yet Target refuses to take responsibility. As a long-time customer, I expected better. This experience has been incredibly disappointing, and I won’t be making any major purchases through Target again.

Do not order anything from Target online! I placed an order on December 22, 2025, I was sent tracking information and a date of delivery. Today is the date of delivery and now Target is telling me they don’t know where my items are or when they will be delivered. I asked for a refund and they refused. I spent 431.00 on the items and 35.00 each for two protection plans. I want my money or the items. They said I can’t go get it from the store. I can’t get a refund and they don’t know where my items are!!!

Ordered an item for my dad for Christmas. They delivered it to the wrong place and I don’t even know where it is. Now I can’t even get a refund or have it redelivered. Customer Service lady was sweet. But the fact that I have to have a case number for a misdelivered package that is on the is insane.

Terrible customer service I received today by calling the 1800 number. The associate was very kind and nice. I called and waited the first time about 15 mins to be connected, I explained that I ordered an item that was supposed to be delivered on December 20th. Today is the 22nd and no sign of the item. I go to check my app and delivery has now been changed to Jan 2. I am upset as this is a Christmas gift. The first rep is trying to help me out, but when he realizes he cannot, he decides to transfer me to their heads department. I get disconnected. I am very upset now, but call back and nicely explain to the next rep (also very nice) everything about the item and also what happened in the first call.

I had ordered several presents to be mailed directly to people in December 2024. Part of the package was delivered and things happened. I did not go back to review if the remaining gift was received or not. Due to several different circumstances that happened, I did not become aware of the lost item until October 2025. My fault for not checking back. However, when I used the chat feature with customer service, I was told that they would be refunding the money back to my Target card. I went on today, 12/22/2025 and the credit never applied. When I called customer service, I was told it was too far past the return date and I was out of luck. No willingness to help at all. I understand that they may not be able to credit the money back, but the attitude from the representative was horrible. I am so sorry that we had several major things happen in our lives and I failed to notice a missing present. I will no longer be ordering from Target.

I placed an order today to groceries at Target for pickup. The order is not seen on my app. Target took the money and when I call customer service the hold time to speak to someone is 62 mins. I finally get a person and she says, "Well there is an issue with orders not going through." I told her my money was deducted from my bank. She said wait to see if it gets refunded. She said there is nothing she can do to help me. Target is becoming so horrible. They just expect people to be ok with 212.45 just being taken. And they have absolutely the worst customer service. Target use to be so professional and a great place to shop. I will have to go to Walmart for now on. Shame on Target.

Ordered an iPad online for delivery from Target. Received an empty box that was retapped and a charge on my target card for the cost of the iPad. So far customer service has not replaced the product or credit my account. Supposedly they did an “investigation” but will not shared their findings. Still trying to resolve but have very little confidence target will resolve. Will need to engage an attorney and/or go to small claims court. Imagine Amazon, Walmart etc., delivering an empty box and not rectifying the issue. Now I know why target is a declining business.

Yes this Target is a Beautiful store. A great place to shop but only in the store. It’s definitely not a store to order products and have delivered. You can read the other negative reviews. I had the option of picking up this television within two hours and it was only 2 miles away. After reading the reviews how they come damaged I called a couple of hours later if I could pick the television up. Hannah at Target customer service said, "No. Your order it’s still in process and pending. There is no assigned driver but once you paid, we cannot cancel it. Feel free to return it if you want." Four days later, a message from FedEx that they’re looking to get me a replacement and a new delivery date. Another 24 hours no delivery date set. In my opinion definitely do not order from Target for the Holidays unless you want to take this kind of risk.

I had an issue with an item that I ordered at Target.com. I was sent the wrong item but it was labeled as the right item. After 2 days, 2 stores and several incomprehensible calls to Target.com, it was finally solved by a sweet woman at the second store. After all this I was sent an email to rate my experience. I definitely did not give glowing reviews. The experience was abysmal. The next morning I got a grotesque email (attached) from a target team member's personal email. She had gotten my info from the survey. It was a complete violation. I sent all this to Target but it doesn't seem like it's an issue.

Target means such a big chain of stores shocks me when they resell returned items that are broken. Beware when you shop here. You could be purchasing a large expensive item that’s already been returned and broken and target knows, but they’d rather just push it off onto the next instead of taking the lost themselves. Never shopping here again.

I called to CLOSE my Target Red Card account and received an email saying that "an authorized user had been removed from my account." That's weird because I was the ONLY person on the account. Two customer service reps continued the lie by saying, "I see that your account is closed." If that's the case, why can't you email me that it has been closed? It took two more phone calls and finally reaching a supervisor who admitted that my account had not been CLOSED. I asked the supervisor to repeat what she said to be sure that I heard her correctly. She confirmed that my account had not been CLOSED but that she would close it right now. This was a deliberate tactic of the two customer service representatives to keep my account OPEN. Is this Target's new plan to rebuild its business? BEWARE! If you want to close your Red Card account, insist on speaking with a supervisor.

This seems about right…. 1.7 stars. Obviously they are so big that they no longer care about taking care of their customers when an issue arises. I tried addressing my issue today with an employee and was quickly shut down as she cited company policy without listening to anything else I had to say. When I called to talk to a manager, I received the exact same treatment and was told I could find the number for customer service on the website before he hung up on me. In no world should a customer who shops weekly at ANY business and has spent thousands of dollars with, be shut down and treated with such little regard. Empty apologies & citing company policy is NOT customer service.

Whatever you do, NEVER trust this disgraceful store. They are nothing but money-hungry. They have people standing in line for Black Friday for a bag that they were never going to get. Doors open at 6 am, and they out here giving people gift bags at 3 am instead of making them wait in the cold until 6 like everyone else. The whole thing was a ploy to get people to waste their time to stand in a line in hopes of getting a bag that was already gone missing out on other deals. The staff was rude and inconsiderate.

Do not buy any furniture. It was a waste of money. I had to throw it out. Was, so cheap!!!. A white dresser. I work hard for my money, and this is a bad feeling. I asked for no refund. Why do they manufacture junk?!. I was pulling it out. It fell, and broke.

I usually love this store so I ordered a game that was supposed to be out today. Order said out for delivery, good. Check again later. It says I need to wait 2 days. You just said out for delivery. How am I supposed to trust that? I will continue to shop in stores but I will never order anything online from Target ever again.

Some unauthorized charges were made on my card sometime in May/June. I have complained to the fraud department. They promised to resolve the case after I had to fill their paperwork. They said it will take 90 days to refund the money. Now it is November and they ask me to call every week and each time they say that the case is not resolved. It is very annoying and time consuming. No one has an answer as to why it is taking so long to resolve the case. I have stopped shopping at Target.

I'd like to tell you about my most recent visit to a Target store. This was in Glen Allen, VA, across from what was once Virginia Center Commons Mall but for all I know is representative of ALL Targets. I walked in and there were no cashiers, only self checkout available. Major red flag. I kept going, because I was looking for something specific and I'd already checked Wal Mart. Not having any cashiers to ring me up was something I could worry about if I found what I was looking for. Place your bets at this point whether I did or not.