Target Stores Reviews

I ordered online for in store pick up for the first time. The Target advertisement is "fast, easy". Well, after taking a while to be acknowledged, along with others waiting for pick up, I waited 30 minutes to get my item!! The worker had to go in a distant part of the store to receive the items. These items should be in that back room, by their desk, waiting for customers to pick "fast, easy".!! While waiting staff had no smiles or full understanding of handling customers. This is really poor service. Improved speed, location of purchases, and worker training greatly needed here!!

I purchased a Nintendo Switch through Target, and the experience has been nothing short of frustrating. The package was left in an unsecure, highly visible spot at the edge of the sidewalk instead of a safe location near my front door. Unsurprisingly, it was stolen. Despite reporting the issue immediately, Target has been unhelpful. I was bounced back and forth between Target and my credit card company with no resolution. This was clearly a result of poor delivery judgment, and yet Target refuses to take responsibility. As a long-time customer, I expected better. This experience has been incredibly disappointing, and I won’t be making any major purchases through Target again.

Do not order anything from Target online! I placed an order on December 22, 2025, I was sent tracking information and a date of delivery. Today is the date of delivery and now Target is telling me they don’t know where my items are or when they will be delivered. I asked for a refund and they refused. I spent 431.00 on the items and 35.00 each for two protection plans. I want my money or the items. They said I can’t go get it from the store. I can’t get a refund and they don’t know where my items are!!!

Ordered an item for my dad for Christmas. They delivered it to the wrong place and I don’t even know where it is. Now I can’t even get a refund or have it redelivered. Customer Service lady was sweet. But the fact that I have to have a case number for a misdelivered package that is on the is insane.

Terrible customer service I received today by calling the 1800 number. The associate was very kind and nice. I called and waited the first time about 15 mins to be connected, I explained that I ordered an item that was supposed to be delivered on December 20th. Today is the 22nd and no sign of the item. I go to check my app and delivery has now been changed to Jan 2. I am upset as this is a Christmas gift. The first rep is trying to help me out, but when he realizes he cannot, he decides to transfer me to their heads department. I get disconnected. I am very upset now, but call back and nicely explain to the next rep (also very nice) everything about the item and also what happened in the first call.

I had ordered several presents to be mailed directly to people in December 2024. Part of the package was delivered and things happened. I did not go back to review if the remaining gift was received or not. Due to several different circumstances that happened, I did not become aware of the lost item until October 2025. My fault for not checking back. However, when I used the chat feature with customer service, I was told that they would be refunding the money back to my Target card. I went on today, 12/22/2025 and the credit never applied. When I called customer service, I was told it was too far past the return date and I was out of luck. No willingness to help at all. I understand that they may not be able to credit the money back, but the attitude from the representative was horrible. I am so sorry that we had several major things happen in our lives and I failed to notice a missing present. I will no longer be ordering from Target.

I placed an order today to groceries at Target for pickup. The order is not seen on my app. Target took the money and when I call customer service the hold time to speak to someone is 62 mins. I finally get a person and she says, "Well there is an issue with orders not going through." I told her my money was deducted from my bank. She said wait to see if it gets refunded. She said there is nothing she can do to help me. Target is becoming so horrible. They just expect people to be ok with 212.45 just being taken. And they have absolutely the worst customer service. Target use to be so professional and a great place to shop. I will have to go to Walmart for now on. Shame on Target.

Ordered an iPad online for delivery from Target. Received an empty box that was retapped and a charge on my target card for the cost of the iPad. So far customer service has not replaced the product or credit my account. Supposedly they did an “investigation” but will not shared their findings. Still trying to resolve but have very little confidence target will resolve. Will need to engage an attorney and/or go to small claims court. Imagine Amazon, Walmart etc., delivering an empty box and not rectifying the issue. Now I know why target is a declining business.

Yes this Target is a Beautiful store. A great place to shop but only in the store. It’s definitely not a store to order products and have delivered. You can read the other negative reviews. I had the option of picking up this television within two hours and it was only 2 miles away. After reading the reviews how they come damaged I called a couple of hours later if I could pick the television up. Hannah at Target customer service said, "No. Your order it’s still in process and pending. There is no assigned driver but once you paid, we cannot cancel it. Feel free to return it if you want." Four days later, a message from FedEx that they’re looking to get me a replacement and a new delivery date. Another 24 hours no delivery date set. In my opinion definitely do not order from Target for the Holidays unless you want to take this kind of risk.

I had an issue with an item that I ordered at Target.com. I was sent the wrong item but it was labeled as the right item. After 2 days, 2 stores and several incomprehensible calls to Target.com, it was finally solved by a sweet woman at the second store. After all this I was sent an email to rate my experience. I definitely did not give glowing reviews. The experience was abysmal. The next morning I got a grotesque email (attached) from a target team member's personal email. She had gotten my info from the survey. It was a complete violation. I sent all this to Target but it doesn't seem like it's an issue.

Target means such a big chain of stores shocks me when they resell returned items that are broken. Beware when you shop here. You could be purchasing a large expensive item that’s already been returned and broken and target knows, but they’d rather just push it off onto the next instead of taking the lost themselves. Never shopping here again.

I called to CLOSE my Target Red Card account and received an email saying that "an authorized user had been removed from my account." That's weird because I was the ONLY person on the account. Two customer service reps continued the lie by saying, "I see that your account is closed." If that's the case, why can't you email me that it has been closed? It took two more phone calls and finally reaching a supervisor who admitted that my account had not been CLOSED. I asked the supervisor to repeat what she said to be sure that I heard her correctly. She confirmed that my account had not been CLOSED but that she would close it right now. This was a deliberate tactic of the two customer service representatives to keep my account OPEN. Is this Target's new plan to rebuild its business? BEWARE! If you want to close your Red Card account, insist on speaking with a supervisor.

This seems about right…. 1.7 stars. Obviously they are so big that they no longer care about taking care of their customers when an issue arises. I tried addressing my issue today with an employee and was quickly shut down as she cited company policy without listening to anything else I had to say. When I called to talk to a manager, I received the exact same treatment and was told I could find the number for customer service on the website before he hung up on me. In no world should a customer who shops weekly at ANY business and has spent thousands of dollars with, be shut down and treated with such little regard. Empty apologies & citing company policy is NOT customer service.

Whatever you do, NEVER trust this disgraceful store. They are nothing but money-hungry. They have people standing in line for Black Friday for a bag that they were never going to get. Doors open at 6 am, and they out here giving people gift bags at 3 am instead of making them wait in the cold until 6 like everyone else. The whole thing was a ploy to get people to waste their time to stand in a line in hopes of getting a bag that was already gone missing out on other deals. The staff was rude and inconsiderate.

Do not buy any furniture. It was a waste of money. I had to throw it out. Was, so cheap!!!. A white dresser. I work hard for my money, and this is a bad feeling. I asked for no refund. Why do they manufacture junk?!. I was pulling it out. It fell, and broke.

I usually love this store so I ordered a game that was supposed to be out today. Order said out for delivery, good. Check again later. It says I need to wait 2 days. You just said out for delivery. How am I supposed to trust that? I will continue to shop in stores but I will never order anything online from Target ever again.

Some unauthorized charges were made on my card sometime in May/June. I have complained to the fraud department. They promised to resolve the case after I had to fill their paperwork. They said it will take 90 days to refund the money. Now it is November and they ask me to call every week and each time they say that the case is not resolved. It is very annoying and time consuming. No one has an answer as to why it is taking so long to resolve the case. I have stopped shopping at Target.

I'd like to tell you about my most recent visit to a Target store. This was in Glen Allen, VA, across from what was once Virginia Center Commons Mall but for all I know is representative of ALL Targets. I walked in and there were no cashiers, only self checkout available. Major red flag. I kept going, because I was looking for something specific and I'd already checked Wal Mart. Not having any cashiers to ring me up was something I could worry about if I found what I was looking for. Place your bets at this point whether I did or not.

I had an horrible experience there while shopping for my daughter and ask the employee where was a certain size for my daughter by the name of Andy and he said if we were poor why shop and ask for sizes if I can’t afford it.

My husband and I ordered a Nintendo Switch for our son for Christmas. The total was $514.00. It was supposed to be delivered on October 31st. Instead, we received someone else's package. It has a totally different name and address on it and weighs less than half a pound. I called Target to get a refund or get a new switch mailed to us and they told us there was nothing they could do because it says "delivered." So now, we're just supposed to be "out" over $500. We are extremely upset about this. We have been Target customers for over 30 years, have a Target credit card that we use all the time and have never had any issues.

I visited the Target store in Everett, Washington on 11/09/2025 with my ** son and was harassed, glared at, given dirty looks, and stared at by an ** woman at the checkout stand and a ** barista. This is the third time this has happened at this location, and I believe the store employees are racist at this store, as neither me not my son did anything wrong. We felt so uncomfortable at this store we ended up leaving our basket and walking out. Nobody should be treated differently due to racism.

I generally like Target. The stores are clean, bright, and well organized. The employees friendly and knowledgeable. What I have a problem with is the "Circle" loyalty program. It is not user friendly. You have to read the fine print to be sure the items you buy, are included in the deals or rewards. Also check your receipt to be sure you get all the discounts. Some of the sale items run out quickly.

Delighted to find this deal for Thanksgiving. Was looking at how expensive other store’s deals were. Thank you Target! We are just a two person family and this deal will easily feed us comfortably. Please keep this deal going for Christmas.

Target has been intentionally short staffed for year now - they barely have 3 cashiers working at a time when they used to have 8 lines open in the past. It doesn’t make any sense and they don’t seem to care that their customers just have to accept their new style of lousy customer service. Also, Target is now selling vibrators?? Did you know this? Completely inappropriate item for a family big box dept store to sell, leave these for the adult romance stores please!

Don't ever shop here if you want decent customer service. This is the worst store. It's filthy. The employees are rude. They don't want to work. People are stealing in Plainview. What a horrible store. I only came to return for a store credit some gifts that I had received. Was not looking for cash or credit. Merely store credit and was treated like a thief. I will definitely call corporate office tomorrow and will never return to the store ever!!!

Since I am ill, I had my products from Target delivered to my house. EVERYTHING covered in the body wash- cat treats, medicine, etc… the box being saturated almost fell apart. How disappointing, how inconvenient. I give you a D minus to an F.

Target has completely gone down the tube, they have a constant promotion that if you spend a certain amount you will earn target 360 for free for a year. So what they did was while making a purchase offer me a free 14-day trial of Target 360 that they then turned around and sent me an email stating I earned with that purchase a free year of Target 360 but it had to be claimed by a certain date they would not allow me to cancel my 14-day mind you to activate a full year that I earned and deserved! This is bad business to after the day passes I had to claim the free year by they then tell me because I did not I cannot. Does that make any sense? So definitely be careful if you're trying to honestly earn through their rewards program as it has become evident they'll do anything they can to get you to spend your money, screw you out of what you earned to tell you you have to spend even more money and start all over. As a result I close my membership

North Buffalo store is terrible. 26 lanes, no cashiers. Self check out only, lines were 30 people or more with carts full. It was a mad house and the cashiers were saying they are going to be a self check out only very soon. This isn't good for people with any disabilities like myself. They eventually opened a checkout and took me with my 2 items and one other customer and then shut back down as a fight broke out, all because there's 26 lanes and no one to work them. Not to mention...Do raccoons live in the bathrooms?? They are filthy!!!

My complaint is with the problems that I had with Target online, that caused me to not to be able to access anything for Target online! Ever since they opened the Circle, I never got any emails, bills, or any notices! I had to call to make payments, which wasn't a problem, but even going to the store, if I didn't have Target on my phone, they couldn't take my payment. So my account got behind, and not being able to access Target online, I couldn't fix it. I finally got a lady on the line that said she fixed everything. I, thinking it was all good, go to the store and find out AT THE STORE, THAT MY ACCOUNT WAS CLOSED!!! No notice, but I got a bill in the mail, with nothing about the account being closed. It is horrible that you closed my account for missed payments caused by your account that caused the only 2 missed payments. I will never shop with you all again. Long time customer will not ever shop with you again.

I ordered 2 chairs from Target online for $140 each $298 total purchase. I paid $75 with a gift card and the rest on my debit card. After a dew days I check on the status of the order and it said they shipped one chair and the other was canceled. I contact customer service twice and they confirmed one chair was shipped and the other was cancelled because there was an issue with their inventory showing in stock. They never notified me of the cancellation otherwise I would have canceled the entire order, I'm looking for matching chairs, I don’t why it's so hard. I see the new receipt and it says they have now charge my debit card for one full chair $149 and kept my $75 gift card. Their solution was to find a me a similar item (mismatched chairs) or for me to refuse delivery or take the arm chair to a target store to get my money back.