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Sharper Image Reviews
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Sharper Image has a nice catalogue and website for you to get ideas about shopping for presents. If you like a product, do not buy it. Look elsewhere on the WWW and you will find the same for a LOT less (sometimes even 50%!). Furthermore, their discount, coupon and sales specials need a doctorate degree to figure out but can be summarized as total **! Recently, I tried to buy a product ON SALE, applied a suggested discount code on top but ended up with a price that was even higher than the original, non-discounted price... Go figure!
I ordered two golf club beverage dispensers. They were cheaply made and had loose parts rattling around inside. The pump did not work and no beverage was dispensed. Returned them and asked for two more, as I really wanted the product. Two more came and they did not work either. Called the company, was put on indefinite hold. They were supposed to call me back. They never did. I would never buy another product from them!
This company scams people by thinking they are providing free shipping and handling but what they’re doing is sending you a coupon to add to another order. Scam to get people to buy from them again. DECEIVING! I will not be purchasing from them ever again. Don’t like companies that aren’t truthful.
You can't return any item to this company and the product did nothing. A cheaper product you could return does not do better. I was going to donate the shower head (or probably any other of their products I make the mistake of trusting them to buy) to charity, but there is a risk someone might identify it from this company and buy from them. I think it best to throw it away. I plan to file a complaint against them to the Better Business Bureau.
I purchased a personal care item and it is defective. It works for 5 minutes after charging for hours. I tried to return for an exchange to give them another shot, but they do not accept returns once a package is opened. What??? I have called the original manufacturer to see if I can get anywhere with them and have not heard back yet, but this was a total, expensive rip off. Never again, Sharper Image.
Bought 3 orders of Polaroid films. Each order is 2 boxes. So I received 3 boxes, because evidently everybody at that company thought 3 orders equate 3 boxes. It took a while to make the cs person on the phone understand. They only employ incompetent people. If this is an honest mistake, the next 2 are not. Instead of mailing me the missing half, they requested I mail the whole thing back and they mail the correct number of boxes after they receive my return. If they want proof I only get half of what I paid, I could take pic of the shipping box and products. But no, they want the most inconvenient. They now use the slowest FedEx options. It takes another 3 weeks for the return to reach them and for the correct order to reach back to me. For a terrible error 100% on their part, they punish the customer 100% rather than their incompetent workers and horrible customer service. I will not use this company anymore.
I never received my shipment. They had Fed Ex deliver it to USPS mailroom with no signature to save cost. Never came to me and they WON'T reconcile this mistake. I keep emailing them and they throw the tracking number back at me. I re-explain that there is no tracking this package after it was dumped off at USPS. They refuse to reconcile this situation. Scandalous! Never again!
Shaper Image has no customer service. They will lose your package and still charge you!!! You will have to call several times over several weeks that will all be futile. There is no refund! Their so called customer service is only in South Africa and Panama with a huge time difference. You ask for a supervisor but they are sleeping when it is daytime in US. They are scammers!
If I could give this company .25 stars, that would be generous of me. I ordered a product from them before Thanksgiving and paid for express shipping so I would receive the product by Thanksgiving. It did not arrive. When I reached out to them to inquire and asked for express shipping refund, they stated they would send out another item and refund part of my shipping cost. Only part - WHAT? I did grumble about this and received a refund for the balance of the shipping cost. The 2nd item was received 8 days after the representative stated it was shipped (not expedited). I did receive the 1st item shipped 3 weeks later.
I ordered a picture scanner. I opened the box and immediately had reservations on the quality of the product and the output it would produce. Based on the size project and the quality I was looking for, this product DID NOT deliver. I proceeded to return the product and they charged me to return it. Seriously?! As an honest consumer, I did return both items. I complained about them charging me to return and told them I would dispute the return amount. I did, but I received a note from Colleen Dillon - Senior Manager of Customer Care who apologized for my experience and wanted to refund the return charge if I canceled the dispute. I was impressed, canceled the dispute and sent proof. Needless to say I have been ghosted ever since.
Purchased Bluetooth magnetic earbuds. Returned because they didn't work at all. Purchased again. Also defective. Spent hours and 4 calls to try to get my money refunded. Have to speak to customer service in South Africa. Hung up on me twice. Told me they refunded my money to my credit card twice, but never did. Had to have my credit card deal with them. Defective products and terrible customer service!
Do not order from this company. They use false advertising and send you a product you could buy anywhere else for 1/2 the cost. I ordered the “Photo Vault” from them and what I actually received was the “Picture Keeper”. Had I known this is what I was ordering, I certainly would not have ordered this product from them considering any other merchant sells it for 1/2 the cost of sharper image. On the picture in their catalog and on their website it displays a different product than what they are actually selling. When you try to contact customer service, you cannot get anyone on the line. They do not respond to emails. Customer service is essentially nonexistent. Don’t bother reviewing their products on their website.. They will not let any negative reviews appear. This is not a reputable company and buyer beware! If I could give zero stars I would.
I have ordered a few items as Christmas gifts for my husband. 2 of them did not work at all and came in a damaged box. I was willing to overlook the damaged box as long as items worked. They didn't & I attempted to return them. The company's stated policy is that they accept returns no questions asked if not used. They did not state that a right to return is void as soon as a customer opens the box. This is called Bait and Switch, which is still illegal. Their explanation was that because it was a personal item, once the box is opened, they don't accept returns. All they sell are personal items and they claim on the website that these items are refundable. Very dishonest and underhanded.
I made a purchase December 6, 2021 for a thermal printer I thought was for receipts but it was not what I wanted after seeing a more elaborate product description on Amazon for the same item. On December 8, 2021 I tried contacting Sharper Image on how to return the item and I was directed to their FAQ for Returns. One option was to reject the package. Which I intended to do but the mail system these days don’t ring bells, they just throw packages up on the porch. So when I saw the package I took it back to the post office and marked it “Return to Sender.” That was on December 11, 2021. It is now December 27, 2021 and I still have no return receipt status and no refund.
I attempted to contact Sharper Image several time prior to 12/27/2021 through phone and only keeps you on hold for hours. So I sent an email and after 3 emails no response. I finally got a response on December 21, 2021 and Michelle stated that once the warehouse receives the return it takes 5-7 days to process a refund. However, it’s December 27, 2021 and I still have no refund and no update on the receipt of the return.
This company is far from anything decent. I just want my money back. It does not take this long to receive a return back and process a refund. Especially when they shipping my order on 12/8/21 and it was delivered on 12/11/21. The return time should be the same for the most part. I’ve returned things in the mail to other companies after I did this company’s return and I’ve already received those refunds. So what is up with this company.
Ten days before Christmas, I ordered a product from Sharper Image for my 5 year old nephew. I paid extra for what the website explicitly called “Holiday Shipping.” Two days after placing the order, I received the tracking info that said the gift would arrive on 12/28 - three days AFTER the holiday. I immediately called customer service and explained the situation, and both the initial rep and the “supervisor” told me there was nothing they could do. I told them I paid for holiday shipping and asked what “Holiday Shipping” meant, and the supervisor said “that just means anytime in December.” I then asked him if that’s truly what he believed, just as a human and not a customer service lackey, and he finally agreed it was misleading. However, he continued to say there was nothing he could do.
I asked for a full refund, or a refund of the enhanced shipping, or comp overnight shipping, or they could send something else - and they refused any request I had to fix it. The “supervisor” said he’s “escalate” my complaint, and I’ve never heard back. Mistakes and shipping delays happen. But that’s not what this was: the website STILL says pay extra and get your product by Christmas. THEY ARE LYING. And when they ruin some kid’s Christmas, they won’t care and they’ll tell you “Holiday Shipping” just means sometime before President’s Day. It’s tough to swallow such repressive mistreatment of customers.
I bought something through their catalog. I later didn't want it. Trying to get anyone to answer the phone for a return is impossible. On hold for 2 hours then hung up. All emails have been ignored. BEWARE buying anything from Sharper Image. They have become a shady company.
In the beginning of Spokane, WA heatwave purchased the evaporative cooler on a Friday and paid for overnight shipping for $249.50. Saturday came and no shipment! Checked online to learn purchase hadn't even been recorded. Checked the shipping schedule to learn they don't ship on weekends!? Had to borrow a loaner a/c from apartment maintenance thankfully as apartment was 95f for three days. Tried to cancel order several different ways but No Customer Service! I refused the shipment. They only returned a partial return of $177 leaving $67 owed. Called bank and disputed only to learn that Sharper Image only has to return a partial payment by law!? WTF? SO they know this and make money off of all shipping returns and there ain't nothing to do about it!
When my 95 year old mother told me a package for me from Sharper Image was on the way, my heart sank. Despite repeated requests, she continues to fall victim to misleading advertising and bogus offers. And my experiences with Sharper Image in the past have made me steer clear. My fears were confirmed to a grim extent -- the 12x Zoom Camera Binoculars are a perfect example of an attractive product name and a product which falls laughably short of it. The idea is to combine increased visual acuity with prompt convenient recording. The reality, despite the name, is that the binocular optics are absolutely terrible and the imaging sensor ridiculously inferior to cell phone image sensors.
The 'zoom' is electronic zoom, by the way -- no actual telescopic function involved, which fact is carefully obscured by the product name. So -- it's not a useful camera nor a useful binocular. But they were right that there is a need for something like this, so some impulse or gift purchasers would see the product name and cough up money. I hope Sharper Image's cynicism and targeting of elderly and weak-minded consumers eventually leads to their corporate demise, but so far it has not.
I have tried many times to submit a negative product review (1 star) on this sound machine. My review is as follows: "I have been using sound machines for years. When they start to wear out, they will begin producing a background noise. This noise is the internal device that is either turning or spinning to create your sound. Right out of the box, this machine has horrible background noises on each sound. They 100% distract from the sound you want to hear. If you use it to cover up a noise, then you probably won’t hear it. But if all is quiet and you want to sleep after a stressful day, FORGET IT! The background noise is like “nails on a chalkboard” irritating. Maybe this is a defective one, but I won’t take a chance on another one."
Sharper Image deceives its customers by not allowing negative reviews. Customers think the product they are purchasing has 4&5 stars when in reality all the negative reviews are NOT POSTED! This is a very deceitful tactic to fool the consumer. At least I can post my comment here and hope it alerts others not to trust the reviews on the Sharper Image site.
Horrible customer service. Do not buy from them. Your future self will thank you. I received a gift item of Cassette to MP3 converter. It worked for 5 minutes. I called to ask for repair/replacement and the customer service rep simply talked over me. They have no clue how to run a good company.
Ordered Slide converter. Was the worst reproduction of my treasured slides. Gave up and returned to Sharper Image. Bought through Amazon.com and as of now 3 weeks later, after returning, I have not received my refund through amazon credit card. I was so frustrated with this converter. The signs instead of words made it more difficult to use and through 100 slides, it did not take them. DON'T BUY THIS PRODUCT!
After 9 phone calls to try to get the correct iPhone printer exchanged and credit for returned item since they charged me for both I’m still out some of my money from 12/3/20 and it is 1/27/21. This company has wasted 9 hours of my time. They owe me way more than the cost of the item!
I received this pillow and it was supposed to come with a free $25 gift card. It says you can use it on whatever you want. There was no gift card so I called Customer Service. They told me they would send me a code to order something but the purchase would have to be $49 or more. I told them that’s false advertising that nowhere does it say that. I asked them if I could purchase the pillowcase. Listed for $19.99 for the pillow with the gift card and that’s how I found out you have to spend $49 or more. Also if you want to return the pillow they will charge you about $9.00 for a shipping label. Never again.
Good luck if you ever need help with your order from Sharper Image. I ordered expensive tire inflators before Christmas. They created the FedEx label, but never sent the products. After dozens of emails and calls, my order was nobody's concern. FedEx rightfully could not assist me, and Sharper Image Customer Service offered no answers and no help. All with a condescending attitude. We are talking an order worth $186. I finally disputed the charge with my credit card company, and presto! Suddenly the products are on their way! I don't want them now, was not given a choice, and have zero recourse. This morning's rep had more attitude than all combined. I do not recommend shopping at Sharper Image. I never will again.
I made a purchase in the amount of $142. I received no follow up email, no FedEx tracking number, no merchandise. Countless email and phone calls to them went unanswered. Terrible customer service. Wished I read this before you bought.
Please beware. I purchased a wireless TV speaker for my husband. It does not work. I'm trying to return it and my order is open so I cannot use the online return service. I've emailed customer service 3 times and called 3 times. No response and the hold time was 61 minutes on average. It's $149 and useless.
I ordered my boyfriend the golf caddy cooler club for Christmas in Nov. It came in on time but of course is broken so I’m trying to send it back and get my money back like any sensible human. But, every time I call the customer service line it’s at least an hour before I can speak with anyone. I waited 30 minutes over my quoted wait time yesterday (Jan. 5) and was finally connected with someone who was helpful and sent me my return information. Now..this is where I got so mad I decided to write this review. My total return amount was $53 but I was charged a $27 return fee!!!! I’m not outside of their holiday return policy or any of their return policies for that matter. I emailed the customer service email asking what that was for and still no response. So now I have to wait another hour to talk to someone. Absolutely ridiculous.
After ordering an over-priced gift item two weeks prior to Christmas, that was in stock and had no indication of being low in stock, I waited an entire week for shipping information and finally called (after putting the same item in my cart to insure they had the item). Was told it had been out but was in now back in stock and they would express ship it. Waited another 4 days, called and now learned it is again out of stock, but the manufacturer will ship it after 12/28. Asked to cancel the order but told it cannot be cancelled. During this entire fiasco was never contacted. Will NEVER order from this company again - and hope those reading this will take warning.
I purchased several items from Sharper Image and it took a long time to receive. When I finally received my order, one of the items were missing in the box, even though it was on the list in the box. I called and informed them to no avail. The customer service was horrible. The representative paused a long time then barely answered, stating they would send the item....Never did. I called again same thing...Never sent anything..Stated they could not provide a tracking number. I sent several emails and no responses. Please DO NOT purchase from this company. I got charged $80 for an item I NEVER received. THEY DON'T CARE..SAVE YOUR MONEY.
Order was taking a while to ship. Each time we received a response the ship date was extended. We finally told them on December 18 not to ship. Just cancel the order. Instead they shipped on December 22 and processed the payment. Now we can do wait until the item gets here then ship it back before we will get a refund. All the trouble could have been prevented if they would have cancelled the order like we asked before it shipped. Also the customer service is horrible. Very rude and ask like they either don’t know how to help or just don’t want to help. I really wish I would have read their reviews and complaints before buying from them because they have hundreds. Please don’t buy from this company it will not be a good experience.
I have been back and forth with Sharper Image and Fed Ex about a package. SI sent an e-mail stating shipping confirmation. When I didn't receive the item I contacted SI. No real answer. I then contacted Fed Ex who told me that the shipping label had been generated but no one had contacted them to pick up the package and as far as they knew, it was still at the shipping point. I again contacted SI and no one can tell me if it is there in their warehouse because the people you talk to do not have access to that information. They really don't have any more access to shipping information then you do from the e-mails you receive. What a waste of time! I don't blame those that I talked to, it is the system that is messed up.
I now have to try and substitute a Christmas gift for a 12 year old. If it were an adult no big deal, but a 12 year old grandson is different. I placed the order on December 8. The tracking label wasn't ordered until December 13 and the package is in limbo somewhere. I know it is a busy time of year, but... Maybe stores should carry more items rather than rely on online purchases. I won't order from them again.
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