Sam's Club Reviews

I have gave it great thought and finally decided to cancel my membership. The main problem is food quality. It's as if someone decides that it's best to get rid of their poor quality food by sending to people's homes for home delivery. The other is shipped items missing and or damaged due to poor packaging. After my last order, I will never use Sam's again for home delivery.

They will steal your money from your bank account without your authorization. They are sneaky and will save your credit/debit card info. They took out $50 without my consent. That constitutes STEALING!!! What gives them that right? How do they get away with this?

I ordered 4 jogging suits online. 4 separate tops and four separate pants. The order was placed and paid for. The day they were supposed to be delivered, part of the order was canceled. I was sent four pairs of pants with no tops. This is the fourth time in the past year that they have taken my order and later canceled it!!! Now I am stuck returning four pairs of pants to the store because I don’t have the matching top. Why do they place the order when they don’t have the item??? I will never order from that store again. I will go to Costco instead.!!! I am canceling my membership!!

I am a Sam's Club member since 2024 and never have any issue before, I'm a morning person and like to do my shopping regularly on mornings, but, what a surprise for me that on Thursday September 25 I went to my Nearest Sam's Club at Pine Island Rd, Cape Coral, Florida and the system do not let me pay for my shopping because my membership are not good anymore for shopping before 10 am, and the explanation for that is because I should have an upgrade membership for shopping before 10 am, what is this? Now they have discriminate attention and shopping preferences for different kinds of memberships?

I recently renewed a membership that I'd let expire. In my mind, I recalled being able to get a better price on household cleaning and personal products and on some food items by buying them in bulk or larger sizes at Sam's. Now I'm surprised to find that there are very few items that I'm able to save any money on at all. On top of that, unless you pay for an upgraded membership, curbside pickup and delivery costs are unreasonable. The only advantage I see now is that I can get larger quantities of the regular stuff that I need so I don't have to shop for those things as often. But as for it being worth the money for an annual membership??? For now, I think I might as well just stick with Walmart. Too late since I've already renewed my membership. The next year will help me decide whether I want to renew in the future or not.

Once you do the membership with them you can never get out even when you cancel automatic payment and cancel automatic renewal and then cancel it again one month before renewal they will charge you and renew it, totally scam.

I took my car to Sam’s Club tire center in Medford on Horseblock Rd for a new tire due to a flat. Within 2 weeks, I noticed my car was making loud noises and my steering wheel started shaking. I immediately went to Dee Pat Awstomotive, where I was informed my lug locks on my tire was loose. I could have had a major accident on the road!

Very confusing and misleading pricing tactics. Advertised 40.5oz Folgers Coffee for $18.95 for which I made it a point to go by and get it. While I was there I added a few other things to my Cart, which I thought was Scan and Go and realized then it was for Curbside Pick up, so I had to change it to Scan and Go and the prices went up. Why would you charge me more to go get my own stuff and check out? The Coffee price alone went up $4.... All you have to do is wait 4 hours and let them bring it to you to save money. Nobody in the store could explain why and really didn't want to bother.

I have been a Sam's Club member since 2007. In July 2025 my purse was stolen and I reported my Sam's Club credit card stolen. The payment I made went into a "missing check" status within the company, as the account was now closed, despite a new one being opened. The disparity in the accounting systems has created no less than 20 hrs of follow-up on my part and to further the pain, the system issued a refund indicating a credit on my account and then decided that was incorrect and reversed the credit. My advice, don't use a Sam's Club/owned by Synchrony Bank credit card. The few dollars of cash back, the early entry into the store simply does not outweigh the frustration and time spent trying to understand how the internal systems work, that should be transparent to the customer.

Not allow you to cancel while you put the wrong address. No mention address before you purchase. No cancel button even you just purchase 5 mins ago. Called customer service, waited over 1 hour. Still not solved my problem.

The delivery option for the PLUS membership is a complete joke. They say it’s free, but you’re expected to tip the driver. They’ve switched to using Uber now, which means the driver can just cancel whenever—and you’re left without your order. In my case, the store was supposed to call me with an update, but instead they just canceled everything without informing me at all. For the extra money I paid, it’s not worth it. I’ll be canceling my membership.

I'm a member of BJ's and former member of Costco but moved closer to Sam's. Shipping and delivery orders with Sam's have been a nightmare. In store Sam's offers reasonable pricing and availability, love the self-check-out from phone but the shipping/delivery process is a mess. You don't provide the driver with enough information about the order size and location. The drivers are working for pennies so when it's a challenging delivery, they come up with an issue to not deliver or leave the items anywhere. Understandable... Sams includes my tip in the total amount driver sees as if Sams is paying more for the service.

I must express my deep frustration with the experience I’ve had with your company. To put it simply, this has been the worst service I’ve encountered. From my interactions with both supervisors and customer service representatives, it has become painfully clear that there is a lack of competence among your staff. I can't shake the feeling that I’m dealing with a company that is, unfortunately, operating more like a scam than a legitimate service provider. Throughout my experience, I noticed a complete absence of professionalism in every conversation I had. To make matters worse, my orders were canceled for reasons that were never clearly communicated, only to be dismissed as a “system glitch.” This lack of clarity is incredibly frustrating. In one of my calls, I spoke with a supervisor named John, who was unable to provide any meaningful assistance or solutions.

I'm 60 years old and have never had such an ordeal over a screw in a tire in my life!! The Bowling Green Sam's Club tire techs are incompetent and flat out liars. Do yourself a favor and shop for tires somewhere else. I wish we had.

I pay $110 dollars for my membership and I have been a member for over ten years. I like Sam's but they are inconsistent. I buy a Primo machine from them and then they discontinue the water for the machine. This is very frustrating because I am out of water and it's all we drink in my house. This is not the first time they've discontinued something that go hand in hand together. I don't have time to wait for it to be delivered. I need something that I can go get immediately. They didn't even think to ask their customers who pay these expensive memberships every year. I believe we should have a say so.

I just renewed my Costco Executive membership but admit I mostly joined to use the food court but not much else aside from occasional bakery items and gas. We buy most of our food from Walmart so I figured I'd try Sam's Club after seeing their recent promotion. I was amazed! It's 1000x better than Costco IMO. It's just much bigger. But, if Sam's expanded into a larger place, I think they'd be a much bigger competitor. They have more basic food items we buy and I love that everything stays in the same place. The food court is pretty good considering how small it is and it seems to only have 2 people working at a time. I love paying in the app. NO LINES and ordering from the food court in the app. Amazing!

Today at the Corona Sam's, I walked up to a cafe worker who was loading pizzas into a closed in metal cart. I asked her if the pizzas were for anyone to purchase. She said, "yeah, can you read the sign?" then walked away. A second later another member asked me the same question I just asked the employee. So obviously, I'm not the only one asking this question. I spoke to the manager Becky about the sassy employee. I told Becky that I can read and I read the 10 signs posted on the cart which not one indicated they were picking stock nor that the pizza were available for anyone to purchase. A simple, "yes" would have been sufficient. If miss sassy doesn't want to work in retail, answer questions all day and be respectful at the same time, maybe she could find a less mundane job.

I’m expecting an expensive TV and today I had selected the hours that I wanted in, never got here. Still says it’s in process. I am unable to leave the house so I have called them a number of 15 times, I know that makes me sound like a Karen, but I thought maybe they’re at lunch. Maybe they’re not at their desk yet cause it’s too early but after this many times, somebody should’ve picked up the phone. Unbelievable. I just have a two minute question and as much money as I spend there, I deserve to have a two minute.

I had noticed a $110 charge on my account former membership renewal, after I had already renewed my membership. Via was my representative. She was very friendly and helpful. She went above and beyond to figure out whether or not the extra charge was for my deceased family member's account and she got down to the root of the problem. When everything was said and done, she processed the refund for my family member's account and had also closed out the account so that this would not occur again. Again. She was very friendly and genuinely seemed like she enjoyed helping people and didn't make it seem like it was such a bother to be contacted for an issue with the company or product. I can't thank her enough for her expedition and great customer service! This was, by far, the greatest customer service experience I've ever had! Thank you so much Via!

I was going to let this go but nooooo it's the principle of the matter. I bought a rotisserie chicken. I had heard how good they were. Let me tell you how shocked I was when I cut into it and there was a fresh bloody area. I almost vomited and dropped the chicken. I COULDN'T BELIEVE IT!! Usually I get rotisserie chickens from GFS which are very good. Never had any issues from GFS especially like what I experienced with the chicken from one of your stores. BELIEVE me I will never buy another. And I'm going to warn others.

They changed their cafeteria system to ONLY card and you have to do it on your phone “for your convenience” that isn’t convenient. You have to go through a whole process to just get a hotdog. Absolutely not. Change it back to the original way.

The customer service desk doesn't accept cash payment for your bill. You have to go stand in line for however long it takes. While the folks at the service desk stand around and talk. Whomever came up with this idea is a real brainiac. Got to be a real winner like the one in the White House. It's all a plot to get rid of the worker. They have so many changes that I'm going to change my membership. Plus they don't carry PAYDAY candy bars anymore.. Not that's how to run a business.

If I could give them a minus 5 I would. After waiting for customer service for 1/2 I was given the message that I was next in line but if I wanted to avoid the wait and be the next one they would call me.... LIARS. I waited one more hour and called back. Much to my disappointment the sofa I purchased was given directions to NOT require a signature for delivery.... I can't believe that someone would be so ignorant to think that a sofa could be dropped off at the door! WTH WERE THEY THINKING.... (rhetorical)

Delivery service less than. I ordered delivery same day service with Sam’s and had multiple issues. First I was received bacon which was open and spoiled. The foul smell is something that came from the bag was bad, not sure how this was not realized when loading. Also, had napkins that were missing. The order was dropped off at the door and when I realized it was there when they were pulling off too late to get resolution from the driver. Called customer service and they stated they had to investigate the refund and could not provide a reason. I have been a plus member for years and literally spent over $500 dollars with them yesterday and today. Will not be renewing membership and will go with Costco instead. One bad service like this I can’t continue to be a member.

Last August 25th, 2025, I placed an order and they told me that the order was going to arrive in August 28. As of today, I have not received my order and it was a birthday gift. Today is Sunday August 31, 2025, and I have not received it. I went to Sam’s Club and I called and nobody helped me.

I purchased 4 new tires for my parents' handicap van and my 82 year old mom brought it in for the appt at 9am. It's a 40 min drive for her. When she got there she had to wait 40 min to bring it in and they said they could not put tires on because it a handicap van. WOW. Had to drive to their house and bring it to a local tire store where I watched them jack it up from rear and front and replaced tires, and yes it was more expensive for tires. Guess SAM'S CLUB DOES NOT CATER TO HANDICAP?

Sam's club in Layton, Utah is pretty pathetic, I only took the membership because of a military discount. They are consistently out of fresh fountain drinks, one time, I bought their 40-ct. water (members mark) and it had sediment or dirt in it. Ewww, disgusting. I went to the self-checkout and some young guy clerk, punched a Mastercard offering, which I found to be extremely rude, don't touch the self-checkout screen when I am checking out, period. Then, other clerks try to force some upgrade in membership. NOT interested, period. Will likely let the membership expire.

On August 13, 2025, I visited the Ocala, FL Sam's Club store and contacted the tire team leader. We discussed the situation regarding the online tire ordering system for Sam's Club, which is the same as for Walmart. I showed him my original manufacturer (OEM) tires on my truck. He inspected my vehicle, and the door sticker which indicates the correct tire. However, Sam's Club online system shows that this tire is not recommended for my vehicle. Unfortunately, the employee could not do anything about the online ordering system as that is at a much higher level. I have filed a complaint with the BBB and provided all the evidence to show that Sam's Club and Walmart trying to sell me a higher rated tire than the manufacture specifications.

Purchased six Duracell 8 volt golf cart batteries 5/24 $1000, they lasted 15 months, they have a 12 month free replacement so I assumed at 15 months Sam’s would offer a prorated replacement. Not so after one year you are out the full amount, Beware of this discount retailer. I cancelled my membership. Costco from now on.

I paid a fortune for these. Not even close to the size of real King crab. To top it off... cooked them... they turned black and gray. Googled. This mean mishandled, spoiled, not fresh, not frozen correctly. How dare Sam's sell rotten crab at these prices. Not acceptable!!!

I was in the Pleasantville Sam’s club on Monday, August 18. I picked up a few items and ready to use scan and go, then I realized that I couldn’t sign in on the store app and it locked me out after a few tries. So I went to the service counter, Nicole, who’s the only one there, and she has no knowledge about the situation, she wasn’t friendly either. She gave me a slip, asked me to go pay in person. And also told me that I can’t fuel my car, I need to come back another day. I was frustrated and walked to the cashier area, an associate, named Afaq, came asked me if I needed help. I told him what happened, he was polite and helped me through my phone to log into my account, and I was able to use scan and go. I was lucky enough to encounter someone who knows the job. I didn’t have to go to another gas station in a rainy day. I gave him 5 stars and 1 for the lady.

I went to Sam's Club today to stock up on beef, pork and chicken. The beef and pork were good as expected but they have switched from Tyson fresh chicken to Member's Mark brand. This was the worst chicken I have ever bought. I got home to divide the chicken thighs and expected normal size. These thighs were so small, about the size of the middle bone on a small chicken wing. When Sam's sold Tyson brand, I would divide them two to a package for our dinner. With these worthless thighs from Members Mark, it will take about 6 thighs a piece to equal what Tyson produces. I will donate them to the church in Rogers so they can feed the needy. Don't ever buy Members Mark fresh chicken at Sam's unless you are going to cook a whole package to feed two adults. Sorry, sorry, sorry product.

Updated on 01/05/2026: What an unprofessional mess. I have had numerous unresolved situations with Sam. First being I am disabled, and my mother is my caregiver we live within the same. Because I can’t always go to the store. They added her on as a complementary health order. They somehow changed even my name to my mother‘s name. I sent numerous request to get that changed and they didn’t. Secondly, I ordered three Paw Patrol T-shirt sets for my three toddler nephews. I shipped them individually to each child because they getting mail. When they were delivered, they were NOT at my sister’s home. The delivery photo was a light colored house on a slab, not her grey with white skirt & red deck “trailer”. We provided multiple photos, including photos of other successful Sam’s delivery at her door.

I went to Sam’s Club in Sharpsburg, Ga to pick up spices. I grabbed what I was looking for and proceeded to the self checkout. I normally do not shop at Sam’s so this was maybe my 3rd time being in there. As I approached the exit there were two customers ahead of me with baskets overflowing. The employee waived them through not even looking through their items or receipts. I get to her and show my receipt. She then stops me to actually scan my receipt and to scan each of the 3 items in my hand before allowing me to pass.

I'm very happy to shop at this grocery store. Especially this young man, his name is Cesar **. I ask his name because I need for the manager to know that I passed by a couple of employees in the store and he was the only one that sends to me, "Good morning, how can I help you." He help me to get my water. And other things I needed. Very happy with his service. 😊

If I could go lower than a one star I would. Sam's customer service is horrible. One hard to understand, two when trying to explain the issue they interrupt and talk over you. Here is the issue I had. Ordered tires for my car and was told that I would receive a phone call when the tires were in. Never received a phone call and found out after calling they had set up an appointment for my tires to be installed the same day they came in.

I went online to purchase a gun safe, price was 499.98. Shipping cost would have "been from $99". The website said upgrade your membership to "Plus" and shipping for items over $50 would be free. So, to save about $50 after the upgrade, I did so. Went to actually order the safe and shipping was added, $99. I went to Sam's Club to ask what the heck was going on and was told the free shipping only applied to certain shipping companies. Apparently, the shipper for the safe was not one of the "certain" companies! I changed my membership back to basic and made them refund the upgrade cost. I would like to point out that their shipping only included drop off at the address.

I'm canceling my membership and going to Costco. Customer service sucks at Sam's Club! Your employees are very rude and unprofessional. Definitely won't be spending any more of my money here. Horrible employees!!!

I often shop with Sam's Club and appreciate their delivery service because I care for an elderly relative. The service is convenient, and saves time. Unfortunately, with the delivery service I often receive items that have either expired or are 1 day from expiration which results in me having to return the items. Most recently I received fish which was expired. This is unacceptable. Since my business isn't appreciated I'll have to take it elsewhere.

I have the black card membership for delivery, every time I order online to delivery it has at least 1h late EASY, 14th day time I've order to receive for the next day between 7 am to 9 am, it's 6 pm still nothing. I've called 3 times, talked to supervisor and the only thing they say: We have to locate the driver first before knowing what we can do with the order, I've been waiting on the phone 45 min to talk to someone, once it was my turn, no one on the phone, they told me they will call me back, they never did.... The worst...

Really terrible experience, did not receive the delivery order, 3 calls of 1 hour each with no answers, next morning first help desk knew nothing about and did not know General Manager last name, second call Lynn, could not do nothing because they just lost 4 employees and has been awful to fill the orders, and they are not done by Sam's, when I ask for the name of the company that does the deliveries or phone number she could not give me any. Third call was an assistant manager, Tina, this time she knew the GM last name, but could not give to me and he will not be back for 1 week. She said that she was cancelling the order and I needed to place a new one. A complete circus!!! And it's the 3rd time!

Going virtual has been such an inconvenience. I understand it's better security, but in a way it still pose risk by customers having payment methods saved in their phones. Then scammers are placing scan QR codes at gas pumps, making the customer pay them unknowingly, meanwhile no gas will be distributed, making the customer seek assistance and perform another transaction yet they have been hit.

For 4 years, I have been ordering from Sam's Club in Harker Heights. For 4 years, they have failed me 95% of the time when I have ordered roasted chickens. I order two or three every single time I place an order, which is every other week. So that means I order four to six chickens a month. I am in charge of a large community of cats and I feed them wet cat food and supplement with roasted chicken.

Sam's Club stores in love, but to call and talk to someone is ridiculous. I picked the option for a call back and here I am almost 30 minutes in on hold when all they asked for was my order number and I sat on hold and they hung up on me. Wtf. Do better man.

We went to the Sam's in Cape Girardeau, MO. We decided to eat before we shopped, stood in line for 10 minutes, and then were told that for that day you couldn't order in person, only on the app. The employees didn't know for sure how long it would be that way. We left hungry and without doing our shopping because of their attitude that if we wouldn't download their app, they wouldn't serve us. That's a whole different level of being pushy. It's not like you can't get pizza and hotdogs somewhere else, like Costco.

This is awful! How do they keep my credit card information and use it to sign me up for a membership. I did not authorize that change! Be careful and check your credit card! I called in to dispute the change and of course got the run around! I need them to remove the fee that was charged!

I placed an order for pickup for the 6th of August and then after placing it realize that it had actually been placed for the 7th so I had to go into the store to get the items I needed for dinner that night. I attempted to cancel the order and they refuse to allow me to cancel the order, since I had already paid for the order online they put a hold on the money until I picked up the items. Well they let me know that I would not be charged until the items had been picked up they were still holding the funds from my account. I was told to call the following day to cancel my order but when I called they told me I couldn't and gave me a special number to call to have it canceled when I called that number the person on that wine told me she would contact the store that I had already contacted. The person on the phone with me told me she had contacted that location and had canceled the order and that I would receive an email confirming that the order had been canceled.

Asked a couple of employees in the clothes section if I could get some help with the direction of the backpacks, after a disrespectful look and a snarl being told where to go I found not backpacks but Halloween decorations, then was later flipped off by a tire and battery associate when I asked for air in my tire, I then told the supervisor in tire and battery what happened and he said "probably". Disrespectful and extremely unprofessional. Better shopping experience at goodwill.

I placed an order for 100 flower stems to be delivered on 8/1/25 for a shower. The order was placed on 7/11/25. The order did not arrive until 8/5/25 well after the 8/2/25 shower. I was able to choose a delivery date and did enter the correct one. HORRIBLE. Customer service was called on 8/1/25 around 6 pm since the order had not arrived and the representative stated nothing could be done until 3 business days after the scheduled delivery date. HORRIBLE -> zero stars should be allowable they don't deserve even 1 star.

I had a great experience at Sam’s Club Sterling thanks to Odryd. She was very friendly and helpful while assisting me with making my membership card. She made the process easy and quick. It’s always nice to be helped by someone so kind and professional. Thank you, Odryd!

I purchased a large pizza from the cafe in North Las Vegas on Craig Road. They had NO pizza boxes. Instead of a box the stacked plates of pizza on top of each other. By the time I arrived home it was a disaster. The cheese was stuck to the bottom of each plate. I can’t believe that a manager would run out of an essential supply. I was told that they had been out of boxes for a few days. SMH.

Had scheduled pick up time between 2-3pm. Not only did I wait up there for 3 hrs, it still was not ready at 5:30pm and my husband had a Barber appointment at 6pm. I had to go in and check to see what was going on with my order, to be told that “wow they're behind but not usually that behind”. Then proceeds to look up my order just to be told they haven’t shopped my groceries yet, and that he’s sorry and would I like to cancel the order. Ummm yes, I have to cancel my entire order and leave to get home in time!!! To make matters worse the bank takes 5 business days to release the money I spent at Sam’s for groceries, my $470 dollars that I need to feed the family with!!!! Been a loyal customer for over 14 years, COSTCO here I come!

I purchased new tires and scheduled install at Sam's on Big Bend. The day of the install, I noticed my car hesitated when starting. I got to Sam's and found out I had a dead battery. Long story short, new tires & battery. My technician was awesome! Great service at a great price. Thank you!

I had to walk to the other register at the front and wait to pay and order for the food, then walking back to the order pick up and walking to the other line, 45 mins and then having to walk all the way back just to get out. It took forever to get the food when they could have a register and pay quickly. Don't recommend ordering food there!

I have been on hold for 45mins. waiting to hear why there are 2 $50 holds on my debit card. The app had no phone listed so I had to Google it. The AI operator was very limited options to get help. I am growing more frustrated as more time passes.

Took off the day to get batteries replaced on my truck and what a shit show from waiting an hour for someone to make up their mind if my batteries could get changed, need to get more competent techs and get rid of the lazy ones you have working there ….I would not waste my time at Sam’s on Craig.

Not sure why they stopped selling "whiting fish", as a product.. It was definitely a top seller!! *Love the chicken prices and the rotisserie chicken is the best deal in town, at 4.98 for a whole, cooked, large chicken 😄 **Very nice people work there.. Thumbs up👍🏽👍🏽🗽🇺🇸

I would not recommend Sam's Club. Period. They make it so difficult for senior citizens to pay their bill and if mailed in and it gets lost in the mail, they give you 0% help but make things worse plus they get foreigners to help you and they are just as crappy as the whole customer service department, you can't understand *hit they say because of their heavy accent. Screw Sam's in its entirety.

I am a frequent shopper at Sam's Club in Waldorf, MD, and appreciate the wide selection and value the store offers. However, I’ve noticed that during my recent visits, there has been a consistent issue with the availability of shopping carts inside the store. On my latest visit, I, along with several other customers, found ourselves waiting for some time by the empty cart area after a storm, hoping an employee would replenish the carts. After realizing it might take a while, I opted to shop without a cart and was only able to purchase two items that I could carry.

The doorbuster booklet is fake. Is not the same online. On mattress saving prices are different, they are lying on the price discount. Item# 990023383. Customer service are not honest on the price, Sam's is not honest about the prices.

So, the ad flyer arrived, we go in to buy some jewelry. Spend 139.00 on other items, then was told the sale doesn't start till next Wednesday. My mistake. And the jewelry won't be here till then. I return next Wednesday and then told, "oops someone made a mistake, it's next FRIDAY." And, "The jewelry is not there, check back Friday." I arrive Friday only to be told the jewelry is not there, it sold out two weeks ago and will not be anymore coming, period. That is fraud, if you are having a sale and do not have the item at all, it's fraud. I could not buy it at FULL PRICE. Turn your auto renew off before you get it with that, as I did. This place has just turned sleazy. Screw me once is enough but three times is a definite show stopper. Good bye Sam's.

Cancelled membership yesterday due to stupid policies. We always use Scan and Go, this time were paying with cash, so had to use a cashier, can’t really insert cash into my phone. Unknowingly one of the items was on sale, BUT ONLY IF YOU USE SCAN AND GO. STUPID! Had to go customer service, return the item, and rebuy it with scan and go. Right there decided to cancel membership. If you do not have a phone, you lose discounts? Many older people do not use a phone and apps! Typical younger stupid executives that make decisions, who probably have a phone surgically attached to their butts! Goodbye Sam’s….

The Sam's Club I have been a member of for years has really gotten stupid. Since Walmart owns Sam's club I suppose they make the stupid decisions. You may know that they have decided to discriminate against people who do not have a cell phone. If you use a cell phone you will get a lower price, but the person who doesn't have one pay a higher price. Is this legal? Recently they took out the cash registers out the snack center and will not accept cash for a $1.89 purchase. I shopped yesterday and as usual I wanted a snack before I went home. They refused to sell me anything for cash. I was insulted and appalled by this treatment. I will not set foot in that store again and decided to go to Costco and join there. I asked them if I could purchase a pizza for cash and they laughed because I had told them of my experiance at Sam's club. Nancy ** Pittsburgh, PA

Bought a watermelon on July 19th cut it on July 20th it was rotten. Soon as I stuck my knife in it it started foaming and it smelled. I called today to bring in my receipt and show pictures of the melon, because I threw it in the garbage outside. I didn’t want it in my house overnight to take back up to the store because they were closed on yesterday after I cut it. Called today to see if they could replace it and the girl who answered the phone said I had to bring the rotten watermelon back up there to them. Are you serious! You can expect me to bring it back in after it’s been in the garbage outside. Will be canceling my card today!

Last week we went to Sam’s club in JW clay blvd location in Charlotte, we order 5 brownies, sundae and one vanilla ice cream, it was so terrible it taste like expired milk. We tasted then we throw it away all the six order.

Problems with being charged $50 for membership in Scarborough Maine when I live in Kingsland Ga. Tried to call the stores with no help. Tried corporate office. No help. Finally just cancelled my membership. I'll shop at BJ's.

Very disappointed and dissatisfied with the bakery department. Ordered online cake and tried calling to confirm the instructions I tried to write in the comments section and how I want my cake. I asked the lady to pull up my order number to write in notes but she was too lazy to do so. Hope my cake turns out the right way. If not then I’m getting a refund!

I would give Sam's Club in Nicholasville Kentucky a 0 if I could. I have spent so much money there since being a club member since 2020. Saturday evening, 7/12/2025 I spent 957.67 almost 1,000.00 and I was LITERALLY rushed through the checkout counter by some GOOFY GIRL that kept double ringing my items up and having to delete items.

My husband and I canceled our Sam’s Club membership in November or December 2024 after relocating to Washington, as there are no Sam’s Club locations in the area. When I initially called to cancel, the customer service representative informed me that we would be refunded since the membership had just been renewed.

First time I utilized my new Sam's membership. Basically, the twenty dollar fee is just an entrance fee with no other benefits. Since I shop mostly on line it's useless. So I make my first order, I place my order thinking it will be fine, since I use Walmart for years with no problem. I didn't pay much attention and saw that I had a 90$ charge. I had taken a long time placing the order and kept coming back and adding to it and I was watching TV and placing an order at Walmart at the same time. My fault. The $90. Price tag kept knawing at me so I went back and looked. My charges were almost half and half. Half what I ordered and half fees. Well 60/40.

Ordered online for 11;00am drop off. It's 6;00am. Still no order. Called ConsumerAffairs. They said, "You should get it in 2 or three days..." The phone went dead;;;; Went on chat.. DA wish way did they go.. Lol. No more online ordering. I can walk to the store and get it sooner... Lol.

Delivered a canceled order. Dropped off paper behind my mother’s car. Took over 8 days for pickup and 14 days for refund. Their customer service throughout the process was unreliable. They made a lot of false promises saying “money will be returned in 3-5 business days”.

Sam's club keeps selling cupcakes saying the icing is butter cream. It is NOT butter cream. It's a plain cheap white icing. Now I have to drive 50 miles to take them back because the icing is too cheap to eat.

I bought lamb. Smell very nasty. Also, The salmon I bought before smell terrible too. The meat is blue, disgusting. How store like this sell this stuff? Where is the health department check this meat? I will never buy chicken or meat from Sam's, you guys want to make people get sick. 😡

DO NOT DO A CURBSIDE PICKUP. I waited on my order for 45 minutes and still did not get it. It is a shame to do curbside if you don't have enough staff to make the process flow smooth. Rude staff and lazy while being on their phones. Orders should be taken to curbside cars. Not in my case. It has happen TOO many times.

Sam's card won't work at gas pump. Indicated bar code error. Customer service no longer issuing a physical card, have to download the app. They're forcing you to get the app. I will not renew membership.

I called Sam's Club customer service and was told I'm first in line and my wait time will be 38 minutes! I waited all that time and when somebody answered she took all my information and said the call was breaking up and she had to call me back, she claimed she had to adjust her headphones and will call me right back. The call sounded just fine to me. She didn't call back. Bad, bad, bad customer service. They don't care. You wait all that time just to be hung up on and left with a promise. A broken promise..

Sam's just switched to new locked in value price advertising on many products. What I have seen with these products is that they have increased the price cost amount of these products which are being advertised as lower locked in pricing. It's not a lower price and there's no greater value savings, but you are paying more for them. False flag advertising. Also many products have been removed from their stores and they cannot tell you if it has been discontinued or if they will get it back in. Lots of run around excuses and never anything directed to anyone who can be accountable and follow up and follow through with customer service

Sam's Club used to have exceptional customer service and the quality of their products were good (not great, but good). Lately, though, every time I purchase fresh produce it is rotten or moldy. Their customer service has also declined. I have returned items that were broken, bad or reported missing items for curb side pick-up, and because of this they have reported me as a high volume returns member. I am reporting them as a high volume poor product seller. What on earth is going on with Sam's Club as of recent? When did they stop appreciating their members? I will be changing my membership, regretfully. I used to love being a Sam's Club customer. Now, though, those sentiments are in the past.

DO NOT order anything from this SAM'S Club! You will NOT get what you ordered. If you try to call the store directly, you'll be on hold for 4 minutes until a recording comes on and your call is ended. If you you call the 888 number, they'll tell you that's just the way it is, then hang up on you. I could understand that behavior if I was being disrespectful or rude. But I was very professional. I WILL NEVER order anything from SAMS again.

Extremely Disappointed with Customer Service. I placed an order that was scheduled to be delivered today, but instead, it was delivered to the wrong address — through no fault of mine. When I contacted Member’s Mark customer service, I expected a prompt solution. Instead, I was told that the best they could do was to resend the item and not charge me again — as if that was doing me a favor — and that I would receive it in seven days.

I have been a SAM's club member for over 30 years. I am 70 years old and live on a very fixed income called Social Security. I find out that for new members, for the BASIC membership will only pay $20, whereas I have been paying more than that for years and now pay $50. I called customer service and asked if I could cancel and then renew in a few days and they said I would still be considered a member (without) use of the store for 6 months, so NO, I CANNOT GET THE PROMOTIONAL BENEFIT.

I recently purchased a pressure washer on sale at the Trussville store on Chalkville Mtn Road location on May 31st 2025. I used it for the first time on yesterday. After about 3 hours it quit and wouldn’t crank. So I waited until today to try again and had the same problem. So I decided to return it and get a replacement. The return employee said I could get a e gift card and get replacement for the same price I paid. Because the sale was off even though I paid the sell price. The store manager refused to give me the sell price. She’s an ** female with a horrible not my problem attitude. Because of her I’m canceling my membership and never shopping there again.

My husand and I were recently in the Snellville, GA. area. We decided to shop at this location. When it was time to check out, an employee by the name of Haila ** assisted us because we were having problems checking out. She was so professional, kind and her willingness to assist exceeded all of our expection. Please provide Haila the recognition she deserves.

Never buy online from Sam's Club. You are asking for trouble. All support personnel for Sam's online are foreign who speak broken English. They offer conflicting solutions to any customer problem and basically do not know what they are doing. My interaction with Sam's customer service (online) was a nightmare. I sent complaint letters to CEOs of Walmart and Sam's Club. I never got a reply - their staff must have thrown in file 13, can't bother them while they are playing golf. I totally have little respect for Sam's Club. I am a member and will only buy products from store that I can walk out with my purchases. Their practice of hiring cheap online labor from foreign countries undermines their customer service. I would recommend NO online purchases.

Lynchburg VA SAM'S club is horrible. Either their delivery drivers from Instacart are stealing folks' orders, or SAM'S are keeping orders fulfilling stock issues. Either way I will report it everywhere I can because it is wrong to take folks' money and not act on the service.

This is the worst Sam’s Club I have ever been to. ZERO customer service. Not a smile in sight. Very unprofessional when “the manager” walked up eating chips. The cashier's bad attitude is what made me ask for a manager in the first place. Now I see why the “customer service” is so poor.

I ordered flooring from Sam's online as not available in store, it was delivered 3-4 days later than what the told us. The shipping company contacted us for 3 days saying it would arrive and never did. When the flooring finally arrived it was damaged and falling off the pallet and left in the middle of my front walk way. We had the driver return an hour later and take it back. That was April 30 2025. It is now May 29 2025 and Sam's Club still refuses to refund my approximately $1100.00. I have Chatted online 3 time and the first said I would have a refund in 5-7 days. It has now been 21 days. When I have follow up on the chat 2 additional times and asked them to resolve the issue now, they just end the chat. Their supervisors cannot fix anything, and every time just tell me they need 24-48 hours. I have proof from the shipping company that they returned the product on May 8 2025.

Had a membership with abusive ex. After breakup, the renewal fee was automatically deducted from my account, not his. He then deactivated my card. Sam's would not transfer card to my name. Only option I have is to risk my life by contacting him to have him reactivate my card.

Sam's Club is terrible. Their prices are ridiculous and the customer service is abominable. I'm talking in particular about the Boardman Sam's Club #6322, Boardman, OH, 361 South Ave Boardman, OH 44512. Those people act like they're doing you a favor for allowing you to shop there. I'm a prime member. Never tried out the delivery service so today I tried only to have after I paid a premium for delivery service part of my order canceled while the delivery person was already en route ...

The bathrooms at this location are truly disgusting, 3rd world. The smell, urine stains, broken fixtures, and touchless faucets don't work. It's been like this for a long time, don't they have have corporate people come in and see/smell this? Do they just not care? I've never seen bathrooms like this except rural gas stations. Makes you wonder what the food preparation areas are like. Does the health department check on this?

Worst service ever. Wasted my time because they weren’t comfortable giving me service. Tammy did a terrible job as a supervisor. As a member that pays for this membership I shouldn’t be denied any type of service if I am paying for a membership here. Worst experience. This store needs better service and staff.

Absolutely horrible ongoing experience with online customer service. I’ve been trying to get a replacement or refund on a defective item for over two weeks. Every time you get a response, through chat or email or phone calls, is a different person with a different “resolution.” I was issued a replacement by one rep, within an hour it was cancelled by another, the next person I chat with says, "We will issue you a refund." Wait 7-10 business days, the refund never came. Now I’m in an email chain with no less than 8 people responding, ignoring what I’m trying to express to them, repeating the same irrelevant talking points, passive-aggressively putting certain words and sentences in bold that I’ve ALREADY answered or responded to. Absolutely astounding that this hasn’t been resolved and all over a $100 purchase that did not perform as it was supposed to.

I remained on the phone for 20 or 25 minutes with the MOST rude guy named Matt. This name is possible a fake name. Matt refused to get me a supervisor, give me a reference number, transfer my call or be of any real assistance. Matt is very inactive as well as redundant. The time stamp of the call is 9:40 a.m. central time on Thursday May 15, 2025. Sam's has become so raggedy AND UNPROFESSIONAL, that I'm getting my Costco membership TODAY. PLEASE REPRIMAND or FIRE MATT, THUS he is bad for business.

Sam's Club saved my debit card information without my permission and refuses to remove it so I have to cancel my card. They renewed my membership without authorization and said my account was on automatic renewal which also was not authorized by me. These people are crooks, shop elsewhere.

Why the need to stand in line and have every item scanned so they be paid for and then stand in another line to exit the store so some else can scan your receipt and all your items again? Very inconvenient! Change your system for a better consumer experience!

I ordered washer, and day newer delivery, they rescheduled dis order 3 times (1 month) and still they don't have my item available. Never buy washers for Sam's Club. They not serious company. They lying customers. Don't trust Sam's club.

I had to pick up an order for my company. This was the second time I had to try and received it and they once again tried to send me away without it. I had the order number written on a piece of paper and I was reading it to the employee. The large one that was there then tried to take the receipt out of my hand. First time he pulled it, I pulled back and no you are not taking that. Then he tried again with more force. That is when I shouted at him and said you are not going to rip this out of my hand. That when he looked over at the other guy and they laughed and roll their eyes. I am a 5'4" 110lbs women, and I felt fearful at this time.

I went into Sam's to make a couple of purchases. During check out I was talking to another customer. Still had my hand on the screen, and the "Would you like to save the information" (credit) card, came up where my hand was and saved it. The customer service desk was closed. I thought. "No big deal right." Wrong!!! Once they have your credit information. They will not let you remove it. I called on the phone, after trying on the website. Sam's will not let you remove your until you add another card to keep account open. Wasn't even my account. Explained that to the service rep. They basically said. That is their policy. This means anybody on the account can now shop on my card.

As much as I shop here, I did not expect this experience. I ordered an online delivery on 5/2/2025 to be delivered on 5/3/2025 between the hours of 12p-2p. As of 4:30pm, my order was not delivered and when I checked the order stated "Pending." I contacted via chat and was assisted by a great agent and a great manager. It seemed it was an issue that the order could not be accommodated. It was a great inconvenience to me, but they both were helpful and the manager stated he will reschedule for the next day, 5/4/2025 between the hours of 8a-11a.

The young lady, short, dark hair working in the bakery. I simply asked if they were making any more cupcakes for the day? Her response was to throw her hands up in the hair and told me she was working as fast as she can several times in an agitation demeanor. Needless to say I walked out with no cupcakes and won’t be back. I’ll use Costco instead.

I joined Costco for a year, not totally satisfied, I wanted to try Sam's Club which I found had better prices. I have always purchased my meat at Harris Teeter. I tried Costco's meat, in my opinion not as good as harris teeter so when I joined sams club I thought I would try their meat. Unfortunately not as good as costco's but nowhere near harris teeter. I only buy NY strip at all the stores. So it's the same cut. I will continue going to sams club and save money on many products I use every day. Their prices are better than costco's on almost all the items I use. But as far as meat I'll stick with harris teeter.

How is it that Sam's club can sell beverages in high volume but has the bottle return capacity of a convenience store? Every time I've had to return bottles I've had to go through customer service because they also don't program their return machines to accept everything they sell. My 30 minute shopping trip turned into a 1.5 frustrating shopping trip as customer service had me wait in line 3 different times while they helped other customers. The employees at Sam's don't seem to have much if any training at the Kentwood, MI store.

Zero Stars! Take your money and pride to Costco where Customer Service goes above and beyond. Sam's Club won't take back their own (unopened) product back without a gift receipt. If the item is seasonal and out of stock they will also not credit you back. Sluggish, dismissive and unapologetic Customer Service equipped with arrogance can only offer you their ignorant attitude. Sam's Club does not care about their members. The exchage/return policy is unmarkable compared to any other store. How much money does Sam's Club make by not accepting their own products back? Scammers.

Make sure you read the fine print when you check out. I looked at my bank statement last week and there was an automatic deduction for Sam's annual renewal. It seems like this is their new thing. Read the screen during check out to avoid this.

I've been with Sam's for 2 yrs & never had a problem until recently. I don't know what's going on in their hiring process but it's obviously taken a turn for the worst. I've been snapped at twice by employers scanning carts at the exit. One of them called ME rude because I told her not to speak to me like I was a toddler. I'm seriously considering cancelling my Sam's membership and just sticking with Costco who understands good customer service.

**, 4833 SPID CORPUS CHRISTI, TX. I went with my friend to the optical department to look at some frames she liked, and ** was very knowledgeable and with a smile expressed how important it was to have the app open, how it would very convenient for us when we are in line. A very pleasant experience, I will visit anytime. I'm a senior and I was very grateful that ** is a people person and has a lot of patience. Thank you to the optical department.

Review. I had the worst experience I have ever had at any store. I just got my membership yesterday at Roseville CA Sam's Club and was having issues with signing into app. While we were trying to figure out the app with customer service who was very polite and helpful, my 8 year old son and my 5 year son who is in the spectrum were playing and being kids. They got near a trash can and the man that was bringing karts in named Ramon I believe, yelled at my kids saying "Leave it alone"! I thought he was kidding about how serious he was but he then said it again even more upset.

I was at Sam's Club on 4/21/25. I was informed by a very annoying employee at self checkout. That if you do not download the Sam's app you will not get any discounts. If this a issue? I will not shop there at this Sam's club in Deptford township in N.J.

Subject: Multiple Damaged Dryer Deliveries and Pricing Discrepancy. There has been endless issues with the delivery of this Samsung dryer (purchased online 03/28). This is my third attempt at receiving this item, and both previous deliveries (scheduled 04/11 and 04/18) arrived damaged (dents). The initial purchase also involved a pricing discrepancy that required significant time to resolve with customer service.

Horrible customer service from their tire store. Purchased 4 tires for my truck almost $1100 ticket, when tires arrived upon ordering and waiting, went to the store there where I found out that I need to make an appointment which I couldn’t do since I was already at the store. Tech Stacy didn’t do any effort to get my tires installed, instead he didn’t seem to care even-though their shop was completely empty, no cars at all, except 2 young technicians playing with one loose tire. Tech Stacy refuse to help me, refuse to install my tires which I had the feeling that he was lazy to work and that showed me that he didn’t care. So I asked him to refund my money and without hesitation he did it with a smile. That evening I took my truck to Costco and end up buying my tires from them. I won’t shop at this store anymore.

Sam's Club = God's store. Sam's club is amazing.... I really respect sams club. I love this store. Employees so kind and perfect... They are so respectful. Really amazing... My conclusion: Sam's club = God's store.

Today at Sam’s Club on fashion drive the cafe was horrific! The staff were rude and unorganized! They were allowing their friends to bust the line and get orders and make the elderly and paying customers go last! The area was un sanitized and dirty! The staff was serving in nasty conditions and not cleaning spilled drinks on counters and placing customers food on solid counters was disturbing and utterly disrespectful! I will not be ordering from here again!

I have been a member for many years at Sam’s. I never enjoyed shopping here for many reasons but they have several products my family likes, so I go 2-3 times a year. I never had an issue worth complaining about until 2 years ago when I made the mistake of signing up for plus. Without my knowledge, customer service put me on auto-renew and at the end of the year, I see a charge on my card I did not authorize. I talked to a manager and she promised me it was taken off auto-renew and would not happen again. Obviously, she misled me or I would not be writing this review. My experience is at the Temple location.

I was on Sam's Club about 10 min ago on membership service. There is a lady name Janet. She called me on line because there was no one but me and made me wait for more than 10 min, I was standing there by her counter, she was busy on talking pretending that she is helping the other coworkers taking on different languages and giggling laughing, I'm not very happy at all with her service. Please make sure we got helpful people around customer. Thanks

I recently had a very disappointing experience at the Sam’s Club customer service members. I approached a customer service associate for help, but they were extremely rude and dismissive. Instead of assisting me, they responded in a very unprofessional tone and made me feel like a burden. As a long-time member, I expect basic respect and support from staff. I reported the issue through official channels, but no resolution was provided. I am sharing this here in hopes that Sam’s Club takes this seriously and addresses the lack of professionalism among their staff.

I am Eduardo **, I've had a SAM membership for seven years. In the last few days, I've had to change my card six times because the system doesn't recognize it. The manager and employees tell me that I should keep the old card and throw away the new one; this isn't true. Finally, today, April 4, 2025, after changing my card six times, it started working. But the conclusion I've come to, is that the customer service from these employees and the manager was poor.

Placed an online order at Sam’s Hiram, Ga Location on 4/5/25, for pickup on 4/6/25. Upon arriving I Follow the login information. Finally someone came and knocked on my trunk, open the trunk inside of my vehicle. The young lady place my order into my truck. And left!! Did not verify if I was the right person, speak, and say anything During the whole transaction. Very unprofessional. Definitely needs more training.

Sam's Club seems is continually out of products, especially eggs. Eggs are a big issue. Eggs have come down 50% in most areas but Sam's Club continues to have a shortage of eggs and have not decreased their price. This is especially concerning considering this supposed to be a retail Warehouse makes you wonder.

They had some meat to expire at the end of the day and I was willing to buy it at a cheaper cost and they told me no and they rather throw it in dumpster. So you actually realize how sorry that is when people that could eat it Or hungry pets. That was the end of my days at Sam's Club.. What a sorry company you are, nothing but greed.

After 5 years of spending thousands in here-we have 4 homes w/ family in them & family in Michigan that I ship items to, Sam's has decided that I am a reseller & is charging me shipping! I AM NOT A RESELLER SAM'S! KISS my thousands good bye & I hope people start shopping at BJ’s & COSTCO! See you in small claims court for all these shipping fees! Plus members do not pay shipping & its shipping of items your location here does not have! Not like I choose it to waste $$$! Goodbye Sam's!

I recently ordered online. I did purchase a few items including cereal yesterday. When I was ready to give some to my son I noticed on the box the was expired. That’s absolutely not right, you have workers on a warehouse and Quality Control, and you don’t see expired food products. That can be a health risk.

Products are good, wide range of stuff. I was able to get in and out in no time with everything that I needed along with a few other things that caught my eye. Wouldn’t say YOU HAVE TO GO here but I myself would go back.

I have been a Sam’s Plus member for over 2 years. I have ordered packs of Spring Water almost routinely. About 2 months ago, my delivery never showed up and it appeared to be stuck in NY. Why it would come from there is beyond me, but they did credit my acct. Ever since, I can no longer order these packs. I use to LOVE Sam’s for the convenience of not having to lug from the store to my house. Now, I will give Costco or BJ’s my business. Damn shame all because of their mistake!

After spending almost 500 dollars online for a curb side order, and driving an hour to pick up, we were shorted 100 dollars worth of items and did not realize until we were home. It took me over an hour and a half to get refund my 100 dollars, and then had to figure out dinner plans for the kids, because several of the items were for the evenings supper. Moral of the story, check your curb side items, even if you have to look at them all in the parking lot. They may just decide to not give you something…

Repeatedly deleted negative reviews of poor quality products. Misrepresenting their product is fraud. Lock 'em up! Don’t trust the product reviews, all lie, lied, liar, lying, lye, fraud, hucksters, sham, scams club

I went to the Sam’s club at 1401 Alliant Ave in Jeffersontown Ky, trying to get assistance with my expired membership. The customer service employees had me standing around for over two hours and then called the police saying that I was using profanity. Never once did I elevate my voice. They gave me the support phone number and they walked off. I contacted the support phone number and was inconvenienced then my call dropped. When I called back the employee was being rude and wouldn’t help me. I’m very disappointed in your establishment treating me like an animal. All I did was walk in and I was treated like I wasn’t important. These behaviors are very unacceptable.

I just checked my checking account and there is a renewal charge for Sam's Club, First off I have never agreed to an auto renewal or given them my debit card information. The only card "tied" to my account is an old charge card that is no longer valid. The ONLY way they could have had my debit card information is if they are storing the information from the point of sale. Then they decide to charge you whenever they want. I already contacted Chase Bank to report an unauthorized transaction. I will not be renewing and I will start going to COSTCO.

First problem with Sam’s Club is they now only have one real person check out lane which takes far longer then it should, they want you to do all the work at self check out just to check your receipt and items anyway when you leave (this is so old). In order to make my purchases easier I signed up for a SAM’s Club credit card and to get extra savings BUT BUYER BEWARE, after years of using the card I got a $ 40.37 charge on my account from Payment Security so I called in to file a Fraudulent charge to Synchrony Bank but when I did I was told I can not file that because come to find out that company is owned by Synchrony Bank and it is a some insurance charge that I never signed up for or authorized. After several phone calls and 3 hours of wasted time I told them I am going to have file claims with both Attorney General and the BBB so I had to close my account in order to stop them making these FRAUDULENT CHARGES.

Had a membership for the past year. I have been taking strides with my credit. Today they tried renewing my membership but I had security features on the card activated. When I see the message from the bank asking me to approve the transaction I also see the same exact charge on another one of my credit cards at that time. They ran it to multiple cards that had been used this year. I caught it before approving the second transaction and losing 11 bucks twice but the trust is broken.

I had a dispute of membership charges tonight, I called and twice was hung up on. 2 years ago we cancelled a business membership and opened New account. However, it was apparently not cancelled and for 2 years Sam's club charged my boa card $50 for both years. I spoke with 3 people and hung up on by 2 of them (3rd person did call back). They said they would refund 1 but not both. I offered a solution of a gift card to reimburse And Still was told no. This was not my error. Yet Sam's Club as large as it is Can Not make it right. Final response I was told "someone will be reaching out to me within 24 to 48 hours". Ya I bet. I won't hold my breath.

I need to share an incredibly frustrating and disappointing experience I had today with Sam’s Club regarding an online order pickup. I placed an order online and added my mother as the pickup person, just like their website allows. The email confirmation stated she needed to check in via the app upon arrival, but she doesn’t have the app, and I couldn’t check in for her because the app requires location tracking.

WARNING. If using Sam's app Scan & Go. DO NOT USE THE "CONTINUOUS" DCAN & GO OPTION. It beeps once for each item but it will charge you for multiple of the same items. If I hadn't of double checked everything the app would have charged me for an additional $212.00 worth of merchandise. I scanned one sweatshirt and it charged me for 4 of them. Other items it charged for me 2 and 3 items instead of 1 item. Plus there was a 20 cent difference for 2 of the same items. Also doesn't always give the advertised discount amount. When they were checking my items at the door. I mentioned it the employee. She immediately asked if I was using the "continuous" scan. I said yes. She immediately said...."Don't ever use the continuous scan." I said so the store is aware the app does that and she said YES!!!

On 2/8/25 I received my delivery, which included old & mushy strawberries & avocados. I could've just called and gotten a refund, but I wanted to show you the product I received. The Rep at the counter could care less what was delivered. I requested a refund and said I would pick my own. She gave me the receipt and I went to get the 2 items and a few other things. I paid using scan & go and left. Once I got to my car, I was putting my receipts & Sam's Plus Credit Card away when I noticed the refund for the items I returned was an egift-card.

Citrus Heights Sam's Club #4799. Couple days ago I shopped in this store. After I paid all my goods same women cashier grabbed my cart with my stuff and didn't let me go for absolutely no reason and without any explanation. I have had shock. Freaking crazy staff. I never had this before for my entirely life.

I bought the Member's Mark 40 pack of waters. Don’t buy them. They taste like medicine. I bought them because the price was cheaper than Walmart and H-E-B but won’t buy them again. H-E-B water is a dollar more so I’ll just stay with H-E-B water.

Associates are rude and have no respect for for Customers. Store Managers don’t know how to handle their associates and Sam’s Corporate doesn’t even care to call you back and find out what happened!!!! Go to Costco where you are Valued as a Customer!!

Have done business with Sam's Club multiple times. First time I don't receive one of my orders, I go through online chats and calls with support just for them to not process a refund and imply that I'm lying about not getting the order. Other companies that I've bought from handled situations like this much better, and at least would offer some store credit or process the refund fully. Ridiculous, considering that you need a membership to even shop there to begin with.

I found this Pancake & Sausage deal from their official website and it clearly states that this deal ends 3-2-25. Last Saturday I went to Evanston Sam's Club and was told this deal didn’t exist. I called and emailed their customer service and was told they could not honor the deal price. Such a big company/store with so dishonest attitude.

Joined online. Went to Club to get card. Associate says they are out of cards. Puts membership on phone. Website says to return and get card. Attempted to get fuel. My phone dies. Cannot purchase fuel. Return to club. Cards are discontinued.

The employees at all the local Sam’s including your location are selling your Pokemon inventory at a markup or buying it before it is offered to the public. Personally was told if I wanted to purchase my “20 sea and sky boxes” I would have to give the employee one on the side of the building or I could not get them. He was texting his friends and hiding inventory.

I have been a plus member and a business member since 1991. I JOINED IN 1991 in Ybor City, A Tampa neighborhood, I was so fed up. I would have left by 2008 if my wife would instead shop with BJS or COSTCO, both of which I enjoyed simultaneous memberships with when I lived elsewhere.. I had a car accident in 2005 leaving me without mobility. They always violated the spirit of the law w/r/t the ADA and seldom offered accommodations. When they fail at something and accept a return it could take 90 days to get a refund after they accept the merchandise returned. Their internet service on groceries is abominable making substitutions you didn't ask for and delivering food that had spoiled.

The parking lot is terrible. I’m assuming they don’t hire people for carts or their employees for carts are not doing their job. Can’t even get out safely backing out without worrying about hitting a cart. Only time I see them doing carts is Saturday & Sunday. I’m assuming they wait till the teenagers are out of school to get out and get the carts. Anyways parking lot is trash. Liberty location stay on top of it 7 days a week and all day. But this location no. LACK.

A unauthorized charge was made on a credit card not on file to renew my membership. This card was never listed as active due to approval of address, however it was charged for my annual renewal. The process to reverse the charges took, online chat and over 40 minutes on hold. Finally was told it would be returned. Still waiting!

I bought TurboTax product and paid for it. It said I need to get the product from a cashier. No cashier was available even after I pushed the help button. So I went to customer service desk. Two extremely slow people were working. It took me 25 minutes of waiting in a relatively short line to get to one of them. This person had no idea what to do so she asked me to wait for a different person. I still don’t have the $85 product that I paid for. Still waiting.

Management's new idea to make the app required to order food makes no sense. Super frustrating. Slows already already busy lines. Saw three people walk off in front of us because they didn't want to deal with it. Luckily, I was with my parents when they wanted to order food as they don't has smart phones.... Corporate has to think how this actually affects people and employees.

Horrible experience today. First, was trying to purchase two toilets. They were 77 lbs. each. Customer service could not get curbside service to work on my phone so I could not get the toilets to the car. Next, I tried to purchase jeans for my husband. My temporary credit card would not work so they sent me to customer service. Customer service told me to go back to the register and get the items and she would ring them up for me. I got the items and she could not make the temp card work either and put me on the phone with Sam’s credit. They said it was due to a glitch in their system and there was no fix. I walked out at that point.

Sam's Club uses FedEx for shipping and almost every shipment is left by the apartment complex mailboxes rather than delivering to my door. Today the package was left in another building and a neighbor was kind enough to bring it to me. Since we now have to order a minimum of $50 for shipping the packages are almost always very heavy and due to the fact that I am very old and have health issues I am unable to lift and carry them. Unfortunately I am going to have to cancel my membership due to this problem.

Always the most disgusting shopping experience I've ever had!. Rude discourteous employees!. Their products are garbage!. Just read all the reviews from all the other sites. They never are over at 2.0 review. They deserve less than that. If you're actually paying to be treated this way then maybe you are the problem!.

I gifted a discounted Sam's club membership to a family member. Nowhere did it state that this would be an automatic annual renewal and charged to the CC I used for this purchase. Buyer beware. Just got charged. I am contesting the charged.