Sam's Club Reviews

Your paper towels made me buy 2 coffee makers. Go ahead put water on them and see all the soap and chemicals rinse off! Google it. It says it's all chemicals. I was wiping out animal bowls to feed my cats and it's all poison. Put one in water. See what comes off! It's all over Google. Want my my Sam's club membership reimbursed and for 2 coffee makers I had to replace from drying the compartment out. Absolutely should be ashamed of your company.. Wiped my face and tasted disgusting. It's all over google about them too!!! It's poison!

Customer service with Mr. Brandon in the auto department is the worst. Never go to Southfield for anything in the auto department. This is the third time in dealing with Brandon. I have called into the Complaint line, I have spoken with supervisor in the store. However, he is still the same. Nothing has changed. I heard customers in the store, complaint as well. I guess they are desperate and will hire anybody. I'm over 70, and have lived all my life, and refused to tolerate this abuse.

First, I liked shopping at Sam's Club. I like the selection, their dark chocolate and a lot of the prices. That being said, then why only one star? There are a few reasons and they are pretty big reasons to me. The first, we purchased tires from Sam's Club less than 1 year ago. Since then our membership has run out. Well, they do not stand behind their product if the membership has expired. My argument is that if you purchased the product, especially tires, during a membership then it should be covered under the full warranty. So needless to say I will never buy tires at Sam's Club again.

Logged on immediately to try to get just one of the Pokemon boxes for my kid. Immediately, the system locked up and booted me out causing an error code and refused to get back in. I and my family are paid members of Sam's Club. In the sale, it "claims" that a paid membership is required. There are no captchas. Nothing to prove that anyone is not a bot. Instead, the system simply allows them in without any desire to do right by the customer. Bots were able to get in and lock down purchasing and get around the 2 per membership order, ultimately wiping the supply in less than 2 minutes. If every other person's experience was just like mine, I guarantee you that less than 50 actual people were able to make purchases due to lock down that was occurring. Sam's club, do better. Everyone knows that you can. You have the money to do it, so do it.

I have been a Sam's Club member for over 30 years. It used to be a pretty good place to buy lots of items. One of the most important to me was auto & truck tires. I have purchased tires from Sam's all this time. But, in recent years, the service of these tires has become increasingly difficult. First, Sam's no longer takes walk in service request. Not so bad when you could schedule online. Now, you can't even find a way to schedule online. With difficulty - you may find a way to contact an overseas scheduling service and get an appointment. Dropping Sam's going to COSTCO. If you are wise and have this option - do the same. PS. I paid extra for this nearly unavailable service.

It’s so frustrating how they never answer the phone! Every time I try to reach out to them, whether it’s for an urgent matter or just to change my standing order, I’m met with silence. I’ve tried calling at different times of the day, hoping for a response, but it seems as though my calls just ring and ring and ring. I can’t help but wonder if they’re deliberately choosing not to pick up. It leaves me feeling ignored, and I just wish they would make an effort to communicate.

I have been on the phone since I’ve been out of church since 1230 and I’ve been cold since 3 o’clock and that’s ridiculous. Sam's warehouse needs to do better because I’ve been calling about one of my packages. They left my toilet paper out and my chicken and my M&Ms.

I've never had a Sam's card in my life. I went to Sam's with a friend one time. Come to find out if you go to Sam's and buy anything with anybody who has an account if their account is put on auto renewal they will charge your card. Found out I had paid for their membership for two years without my permission. So basically if you do not want to pay for somebody's membership do not go to Sam's!!!! Sam's was no help at all and neither was the bank. I will never get a Sam's card in the future. Their system is messed up and they're more concerned with getting a payment than what's right.

During the holidays, I was out shopping at Costco and Sam's Club when I noticed they were both offering the premium Intuit TurboTax software. I purchased premium TurboTax software there, assuming it was the full product. There was no clear signage indicating that the box was only a sample and that I needed to pick up the actual software at customer service. Well, last night as I gathered information to prepare my taxes, I later discovered the small print instructing me to go to customer service. I first contacted Costco (where I had also been shopping). Their team was courteous, professional, and immediately willing to help. Once, I realized I didn't purchase it there I went to Sam's. Unfortunately, my experience at Sam’s Club was the opposite.

I pay extra for some special privileges like shipping free, and Sam's won't deliver to me anymore. I had dog and cat food shipped weeks ago without issue, I tried it again and they refused to ship. I went to Sam's yesterday to ask why not, the manager required me to contact corporate, called immediately 888-746-7726, was dumped first call without speaking to anyone, second attempt sent to the Philippines, and could not understand the women, put me on hold then dumped again. Sam's corporate is Philippines based, I guess. I've had Sam's Club privileges for more than 20 years.

I called to renew membership. I'm over 65 yr. They charged me 899.90 for Nordstrom gift cards. Then when I disputed it Adam admits His Mistake. But can't get my money back right away. He says I said I was sorry???. Then proceeds to hang up on me. When I call back a woman answers and thinks it's funny. I'm retired. 899.90 mistake is a big deal. Been on the phone 2 hours and probably won't get my money back for 3 days. Asked for supervisor. There isn't one. SURPRISE. THE representative making mistake is Adam.

I really like Sam’s Club especially their pharmacy. I went in yesterday and I saw a kid at the food court with a dog on the table the size of a rat. Really disgusting. Do you not have any rules. It definitely wasn’t a service dog. There is 6-8 people standing around watching, doing nothing.

This particular review concerns the inability to reach anyone in the club pick up area. There is no telephone number for them, no option on the store telephone number. AND, when I called the number and wanted to speak with someone, it rang for 4 minutes before auto disconnecting me. I called back 3 different times, trying to get someone in different departments to answer the phone and bakery finally answered. She assured me that a manager would pick up after transferring... I was auto disconnected again after 4 minutes. I'm disabled and waited for my order for 30 minutes before finally waving someone down to help me. Very disappointed. Also, shipping is no longer free unless I spent $50. That's disappointing too.

Ordered a king mattress; delivery keep being delayed [frustrating since I had the frame all set and unable to sleep in my new place]; then, when it was delivered the driver left the package at the bottom of the drive way and in a snowbank; to add to this, the packaging [cardboard] was torn, thus making it almost impossible to bring to the house [very heavy especially since I am older]. NEVER AGAIN!

I purchased a Roblox gift card as a Christmas gift for my son. I usually buy them at Target and have never had a problem. This was my first time buying at Sam's Club because I realized I could save $2.50 on a $25 gift card. However, after my son opened his gift, we were unable to redeem the card on the website and he was very disappointed. We reached out directly to Roblox and they said the gift card was never activated and we should reach out to the vendor we purchased from.

Paid for the membership. Waited weeks for a card to show up. Nothing. Decided to go in and talk to someone and ask why. Turned away at the door for not having membership card.

A complete lack of respect, a blatant act of despotism, racism, discrimination, and rudeness from the cafeteria workers. After waiting half an hour to order a pizza, and being the first in line, they decided to make my wife and me wait while everyone behind us received their pizzas. Seeing this, I approached them and asked for one of the pizzas on the counter, but they simply refused. I then asked them to cancel my order, but they refused to do that as well. In the end, I had to wait longer than everyone else and take a pizza I no longer wanted. It's unbelievable that the customer has no rights in this place simply because of their origin.

I was told I’ll receive a full membership of $110 cause someone was using my account to enter Sam’s Club plus was using my Sam’s cash on the account. All lies I’ve been with them since early 2000 and this is how they treat their royal customer. I will never return to Sam’s Club again.

Be aware I have been a member for years, but I do not need to buy much now. January 2025, I renewed my membership. The lady gave me a card and said they do not use them much anymore. She told me I could cancel the card they keep in 11 days. I went there and they could not do it. I called corporate and they could not find l my account or cancel my card, so I canceled my card and was issued a new one with a new number. On my last visit to stock up I used a different card, and they ask to save my card and I said no. They kept it anyway and charged IT TO renew my account. I had to dispute with my credit card company and Sam's to stop them. Do not trust them, I never will never join again.

These are the chickens I found yesterday at Sam's Club in Coral Springs, Florida. This happens sometimes because they don't add the seasoning or they spend less time in the oven. I was able to buy one earlier from another batch, as my receipt shows, and it was a little better. The problem is the bad attitude of a supervisor named Jon (that's what his ID says). He put the thermometer in a chicken and said it was fine, (I did not see the temperature) which is wrong because the chicken had been out of the oven for more than half an hour. The strange thing is that after discussing the issue, Mr. Jon removed all the chickens from sale. If they had been properly cooked, they would have left them there. Be careful when buying rotisserie chickens; they may not be properly cooked.

I have a plus membership with Sam’s Club. I pay over $100 a year to be a member when it is supposed to give me free shipping. In December they decided they wanted to start charging me shipping. They said they considered me as a reseller and they told me that I had more than 10 addresses that I was was sending items to. Now they were going to charge shipping cost!

Was paying my account and a young man by the name of Ronnie was helping me. It was complicated but he was super kind and patient without attitude. He was just so pleasant to deal with, a trait not seen often, anywhere.

I ordered my groceries online. The man arrived and set in his truck for 20 minutes. I went outside carrying 2 babies. He sat in his truck while I unloaded my groceries. He wouldn’t talk to me or help me in any way.

Sam's club are liars & thieves. I called several times over a week ago "telling them not to renew my membership." They assured me my membership would not be renewed. After maybe 1 week or 2 they automatically renewed my account without my permission after I specifically told them not to. They are liars & thieves, I will never spend another dime in there.

I purchased some organic baby spinach from Josie's Organics. The product says fresh and washed but they were not they had eggs the spinach sometimes I normally don't wash them but this time I had to. I will attach 2 pictures.

Lacks effort by the employees. Long waits. No effort towards helping customers and they lack helping each other. I feel like I am in Laredo. Unfriendly people and staff that could care less and not want to be there to work.

Would give a zero if I could. New customer and after I pay they advise they currently don't have any customer cards. So I have to carry a receipt. They say they will get new ones in next week. A week later I drive up.... No Cards. Then they can't scan the receipt THEY gave me one week earlier because it's faded. They do give me another PAPER receipt and say next week again. Extremely poor logistics. If no cards on Saturday I'm asking for a refund.

We had to stand in line for over 1/2 hour at the Littleton, Colorado Sam's Club, with only 5 people in front of us. Neither of the 2 people working greeted us. It took 5 minutes (after the 30 minute wait) for them to get the 2 hot dogs and drink cups we ordered. Another Sam's Club employee, who didn't have to wait in line, stood in our way at the counter as we tried to collect our hotdogs. She was there for a slice of pizza. The soda fountain had mostly drinks with no syrup, and the food court was dirty.

I decided to upgrade my membership thinking pick up would be nice. 🙈What a nightmare. Instead of making my life easier it has just made it more complicated. I decided to order since I was gonna be going out of town. They delayed my order, it was 7:55 when I finally got a message telling me my order was ready to pick up. I clicked on my way and it tells me pick up is not available anymore probably cause the store closed at 8. My kids were left without food. Had to get one of my neighbors to go buy food at HEB for them. Once I got back I reordered, again same thing. Instead that after receiving it was delayed now it got cancelled. Telling me it could take up to 10 days to get refunded. 🙈🙈🙈🙈

Absolutely horrible delivery service. For 2 days in a row now our deliveries have been misdelivered with-in our apartment complex. Our buildings are numbered on the front 1-8 and the doors are lettered A-D. So 8 building options and 4 different doors per building. I understand there are lots of numbers and lots of letters to try to comprehend, but for 2 days in a row now your delivery drivers have misdelivered our orders and then were taken. The residents claimed nothing was delivered there even though in the GOD D***** pictures you can see the items in front of the wrong doors.

Fist of all…..the fact that the curb side workers can’t receive tips is a problem in itself but you’ll have the audacity to charge a fee and mention some charity that the money goes to. For those that don’t know, charities ONLY has to gives portion of the proceeds which shows that most are scams. The products that I want are never available.

I bought a bottle of the fresh squeezed orange juice. This was like 10.00 for a quart bottle. That is the poorest excuse for orange juice! Does not even taste like orange juice. Take it off the market!! Most of my bottle went down the drain!!🤮🤮

It’s been. 1 month since we ordered online a dishwasher, they keep giving us the run around about our delivery, they cancel and reschedule without even telling us what they will be doing. They are so incompetent and irresponsible, they don’t communicate or follow up with us. We have already paid 1 month ago. I’m so aggravated about their negligence towards my family and I.

This review pertains only to the Sam's Club on US Hwy 290 in Austin, TX. There must be a problem with the meat refrigerator in the back of the meat department. A couple of months ago, I bought a rotisserie chicken there. They used to be great. This one must have already been spoiled before they cooked it. I had to throw it out. Yesterday I bought a package of lamb chops there. Today I was going to cook them, but they smelled pestilential, so I had to throw them away. I even had to take out the garbage because they smelled so bad.

Only one person working the return. Been standing in line for over 30 minutes. This place sucks. Please hire more people. Ready to cancel membership. I can't tell you anymore. So please let me submit this.

Just after I renewed my membership the Scan and Go stopped working. I made two trips from quite a distance and left without getting what I needed. After discussing the issue with an associate there was no resolution. They took my money but didn't provide service.

Incredibly low price and Excellent service!!! I purchased an over the counter medication at a fraction of the cost at WM. Ordered on a Thursday evening and it was delivered to my house in the middle of nowhere (SW Texas) a mere 42 hours later. That's great value and excellent service in any book.

Sam's Club don't care about their customers. Sam's Club removed the free water. Replaced it it seltzer water and a pay for water profit machine. Can't wait for Costco to come.. Just as bad as Walmart!

Absolutely the worst customer service ever. Rude employees and their prices are no longer that good. I'm glad to shop elsewhere. Used to be better, but the employees have gone downhill and management is a joke.

Doesn’t even worth a single star. They sent me a damaged product and when I initiated the return pickup, they scheduled the pickup window multiple times made me wait without informing and no one turns up. When I called the customer care, they are rude, not responsible, no knowledge, just hung up on face. They don’t value customer’s time and money. They play with our time and 1000s of $$. I have been telling them that my credit card due is nearby and I can’t convert the bill to EMIs as I’m returning the product and it’s hitting my credit score as my product is 2700$. No one cares. Worst ever decision I made buying their product. I made 100s of calls, emails and spoke with supervisor Cristian, executive Daniel, Jocelyn, Jam and many others. No one knows their job nor value the customer. After hours of making us wait, they hung up on face.

My Parent takes a specific genetic brand diabetes medication. Normally Sam's Pharmacist could get but in the last 2 months I've been going back and forth thinking the delay in this med was with the doctor at Optum. The Pharmacist kept telling us the manufacturer of the drug is backordered. After 5 attempts and waiting 7 weeks I had my sister that works at Walmart ask her pharmacist. They had it within 1 days and I had Sam's Club Pharmacy transfer the prescription. When I ask the Sam's pharmacist was Walmart pharmacy able to order it but you weren't? All they said was I'm sorry about that!!! That is the worst answer or excuse I ever heard. Perhaps the pharmacist gets bonuses for using a specific lower cost Generic drug. In any event probably the worst encounter with trying to get life saving drugs for my elderly parent ever. I would never refer Sam's club Pharmacy to any family or friends.

Beware of Sam’s Club Scan&Go. Had Sam’s Club Card for Decades, I get frustrated when they change Scan&go every 6 months. Now to use Scan&Go you’re required to use store Wi-Fi, can't use my more secure cell data. I called Sam’s Club Corp to ask why. First I got call center in El Salvador, I asked for Corporate, then transferred to Philippines. Finally got a US call center (never got Corp). They could not explain why they forced us to use store Wi-Fi. I don't know what Sam’s Club is up to, but they obviously put their own wants above the security of their customers. Very sad - Sam must be spinning in his grave.

I had the plus membership which included free shipping over 50 dollars. Since I live an hour and a half away from the nearest store that's all I use. I'm a mom and like to send my children things to help them out so I have items they use sent directly to them. I have also sent a few friends things when they were in need. One particular month I made a lot of purchases. Two to my children, my sister to help with a celebration of life, a coworker who's wife was ill, and to myself. They flagged my account and refused free shipping. I was told I had shipped to over 10 addresses which was not true. I cancelled my subscription in March. I recently tried to sign up again but I was still pinned as a high volume customer. So beware of buying to much from here or gifting to anyone.

Sam's Club in Rocky Mount, NC is so cheap that they are refusing to give you a copy of your fuel receipt which is against the law. If you ask for a receipt you are to get one if you purchased the item. That is part of the Unlawful Trade and Practice Act. However they stated to come back in 2 days. Went back today only to find that they did not report my purchase on my membership card but on my credit card it was taken off! So I had to go through all the trouble to contact Customer Service at Corporate level. I hope this is not a USA wide issue and ONLY this Sam's Club because if so I am pulling my membership to go to Costco as I like the way I am treated with care!

The Club has gone down in product & service consistently over the years. My recent experience just proves that they don't care about their members or what kind of service they provide. No one at the club can help you solve a problem. I received an online order in an open box, asked me to pitch the stuff & but provided a refund.

Review your business model and align your schedule of pickup with your resources. We should NOT have to sit and wait 49 minutes when all spaces are full and you are not able to keep. 12/1 Woodbury, Mn.

Never buy a tire from Sam’s Club. I bought four tires for my daughter’s car less than two years ago. I usually have them rotated when I have her oil changed at Walmart. It’s just more convenient. However, I went to Sam’s today to try and get them to rotate the tires And they refused to do it because they said the tire tread was in the yellow. Then I advised them, the tires were less than two years old and only had about 30,000 miles on them. They agreed there was a warranty on them. Then the gentleman wanted to see all the paperwork from where they were rotated.

At Northside Jacksonville Club, my Ford EcoSport required a new battery. Key Tag # **. Middle aged, ** technician (name Marcum ??) was indifferent when I approached him. At 10:00am, I had to greet him to be greeted back. After the car was ready, I greeted him again as he was at the checkout desk. Same feeling. I went to the car, the floor was dirty with all the debris from his shoes. Sad Sunday.

I bought the double pack 20 lb Kingsford charcoal and they were terrible. It was like they had been wet and dried, they would not stay going. I had to keep adding and adding coals I used to bags for a day of bbqing. I normally would have used 1 bag or not even a whole bag. The worst day I ever had using Kingsford 11/27/25. Ps I love Kingsford but not from Sam's no more.

I went shopping on Black Friday just to get groceries and I go to check out at 8:30am and they tell me I can't check out until 9 because I am not a plus member. That is crap. Maybe you should put signs up that say that before you walk in! Won't be back!!!!

I had a wonderful shopping experience. Linda along with Abigail help me and my daughter in-law with checking out they were fast didn't have to wait long... Thank you Linda, and Abigale once again, keep up the great work.

Recently, Sam's has been giving people using their app a deeper discount on certain products. I sent 2 e-mails asking why? I pay for a membership just like everyone else. I have waited close to 2 weeks for a response, never got one. I pointed out this is discriminating. I've also read where they plan to do away with all cashier checkouts, I will be joining a lot of other people that will be switching to Costco.

Limited parking. Limited handicap parking. Massive pick up parking not being used. Remove pick up parking so customers can find parking. Also stop employees from pushing app for checkout. Confusing and no longer interesting in customers. Plus review site is a joke.

Sam's as a whole not bad, could be much better though, this is more towards the sam's credit card, is a joke and a pain, and you call sounds like you're talking to AI Asians I think with heavy accents. Hard to understand, finely canceled my card way more trouble than it was worth, and they're pushy and rude.

I ordered an 8" table and everything with the product itself was good. However, they left the large 8" pallet at my front door, which was very inconvenient. Next time I will order it to Walmart or Amazon.

So I was following the app to track my package and I noticed that it quit tracking and said to call. So I called and I got somebody from India it sounded like who was not paying attention to anything that I said and then transfer me to another lady. The lady that was on the phone just bluntly lied to me and tried to say, "Oh it hasn't been picked up from the store yet," and I said, "Yes it has because I was tracking it." She then got quiet when I asked her, "Why did you lie to me," and she would not answer me back at all. She totally ignored me until I finally hung up. 10 minutes later my package was at the door! I don't understand why you hire people for phone customer service and they're rude and nonresponsive when you call them on their lies. Best business is to keep it real and honest with the customer because now I have such a horrible taste in my mouth I think I want to go to Costco.

On November 05, 2024, I purchased from Sam's Club Tire and Battery Center four brand new tires which included a Tire Warranty and Premium Tire Installation Package (Sam's Club Membership Benefits). October 14, 2025, I scheduled an appointment for Club Tire and Battery Center to get my tires re-balance and rotated as was a part of the premium tire installation package (Sam's Club Membership Benefits).

Can't get pizza/hot dogs anymore unless you place your order via app ... Full blown digital BS... No more Sam's Club, will make sure to spread the word, nobody should go there anymore. It's literally discrimination if you can't get food when you don't have the app!

Sam's Club never answer the phone, wait time, checking out is horrible. Charge 100 dollars just to shop and never have enough cashier. I have returned meat several times because it was no good. Milk spoiled. Do better Sam's club

Sam's is nothing more than Wal-Mart. I don't see any difference. Sure, you can grab some crap food on your way in or out at the crap bar, but truly, I can't think of any good reason to have a membership. Regretfully I do. My household ONLY purchased the membership because 1) Costco would not let me in to use MY HUSBAND'S MEMBERSHIP. Silly but true. So, we thought getting a Sam's card would offer variety and ease of shopping. And 2) Because there was a $60 coupon for the premium membership so we said, "Why not." I LITERALLY CANNOT SHOP THERE. I go in circles searching for something of quality I feel good about putting in my body and it just isn't there.

Sam's always short of help struggling to assist the members! It's usually one person doing two tasks, like self-checkout, cashiering and they have to stop to assist another member while in the process of ringing up a member at cash register.

**Title: Ruined My Glasses and Displayed Shocking Discrimination - AWFUL Experience** **1 Star** This is the worst customer service experience I have ever had, and it comes from the Optical Center at the Sam's Club in New Port Richey. I am writing this review out of sheer frustration and disappointment. The manager at this location completely ruined my eyeglasses. The work done on the lenses was shockingly poor and unprofessional, leaving them misaligned, and totally unusable. A simple job that should have improved my vision instead resulted in a pair of ruined glasses.

Horrible customer service at the Lakeland, Florida location on 98. I arrived at 1:45 for a 2 o’clock preset online appointment with my car, bought brand new for tile, spend almost $1000. The guy who greeted me told me to get out of the building because I ended up going over the chain to look for somebody to say hi and let them know that I was here, very rude. Then he proceeded to tell me that something happened that the supervisor had left and they are an hour behind. If they’re an hour behind, you should’ve called me so I could’ve gone home and then come back for 3 o’clock. It’s absolutely ridiculous.

I am traveling and stopped at Sam's Club in Clarksburg WV to do some shopping. I checked online prior to entering and found I could obtain a guest pass for the day, or worst case buy a senior membership for $25.00. As I entered the store I was surprised there was no one checking for membership cards on entry. I completed my basket full of shopping and stopped by the customer service desk for my guest pass. I told the woman I was not a member and asked if I could obtain a day pass. She said, "We don't do that anymore!" I said, "Ok, how about a membership." She said, "that will be $50.00". I said I checked online and saw a there was a senior membership available for $25.00.

Motorized carts are non existent, they are always broken or uncharged. These carts are vital to customers with mobility issues. Both stores in Richmond VA, Midlothian and Broad Street. Buy news carts, I saw a lady stuck in the back of the store the other day, her cart broke down, it was charged but did not work. She left her cane in her car because she thought the cart was going to get her around the store and back to her car. Customers with mobility issues are customers too!

Sam's can be a good deal and recently I started shopping there more than at Walmart. HOWEVER, this review is primarily about the delivery service, Spark. The drivers use extortion to get you to tip. If you don't tip, or if you don't tip "enough" or "as much as they think they should be tipped," your order won't get delivered. Period. After having many orders messed up by Walmart (also uses Spark drivers), I now tip after the delivery arrives & I am sure everything I ordered is there.

What has happened to Sam's Club? Clarksville, TN has the worst Sam's Club and I don’t think it could get worse, but it has. First, taking away ability to purchase at cafe is big mistake. You have to go through a cashier line to order, or get the app. So that is always meaning more time waiting in line. Then you go sit in the cafe line. Then. You wait In line to leave the store. If you are not lucky like we were not your cashier scans one thing twice and not another item, which means yep another line to get it fixed. Then guess what….Back to the line to exit the store!

No one picks up the phone in Corona. NO ONE!!! I called 8 times in a row for about 3 minutes each before getting disconnected by the automatic message each time. I had a issue where I was quadruple charged for a product.

Don't see the savings on all items. It's like most stores, you have to do your homework before you go. The fuel: beat prices in town, BUT they limit how many gallons you can purchase. The pump shuts off at 22 gallons.

I purchased a car battery from Sam's Club last year. The battery went out and showed a manufacture date right beside the 3 year warranty sticker. I went and got a new battery (exact same one, same design) to exchange. They tested the battery and it came back as being bad. Then they would not exchange it because we did not have the receipt. Asked them to look it up and they "could not find it". They wanted me to purchase the new battery then then they would take mine and get paid full price for the warranty. Do not go to Sam's for anything. I would give a 0 star if I could. I have been a member for 2 years. They know full and well that Duracell would refund the whole price for the battery as its still under full warranty. The guy working the desk was upset because I stood there after requesting for someone for 20 minutes after I complained for no one coming to help. Again.. Do not buy anything from Sam's, they will scam you.

Each time that I visited the Matthews NC location, I've found the customer service desk representatives to be rude and condescending, they're not focused, don't know their job or very dismissive. Need training.

Sam’s Club has started doing something that I personally find despicable. You are forced to sign for auto renewal on your membership. You are not given a choice unless you want to totally cancel your membership. Because of this, I cannot remove my method of payment from my account. This is just dirty and underhanded and I’m thinking I may just not remove my membership now because of this.

Purchased a Starbucks gift card, when the cards were separated (4 ten dollar cards) the tiny "glue" they use to secure the cards partially removed some card numbers, I took the useless cards back to the store and they told me "sorry ,we can't do anything about that". I called Starbucks themselves and was told "we can't help you, you need to take them back to the store "so....out $40 and no cards! Been a member for decades!! So upset with them, probably start going to Costco.

They got great stuff in the store.... Until you need to return it. Bought a battery, Their fancy AGM battery.... Dead in a year. This is a car that does simple freeway commutes to work. First, I call to make sure they have a replacement. You can't even get in contact with the store on the phone.. It takes you to a Call Center, and I question if the call center is in the U.S. as before I was hung up on and the 2nd call had heavy foreign accents. Call center tells me the wrong hours of operation. Sooo, first trip is pointless because the garage is closed... 2nd day go to the battery center/ I learn the Sam's club card that has all of your purchase history is absolutely useless. I need a Paper Receipt in 2025 for a battery like I'm at DMV! Sooo, I walk 100 ft to the customer "care" where there's only 1 person working with the line of stay at home moms returning last weeks haul of clothes that don't fit. Goodbye 20 minutes of my life waiting for that journey to end.

Sam's Club is great, I love shopping there. But I paid $55.00 for my membership and when it expired the cost of membership doubled to $110.00 for a plus membership. I on a fixed income now and can't even afford the $55.00 membership. So the doubled fee is unthinkable for people like me to pay. Try making a low cost plus membership for senior citizen and low income families and get more customers.

I was invited to piggyback on my husband‘s business account so I could track my own orders. They took the business yearly fee out of my debit card. After one month of being on this account. When I called to discuss it with a customer representative I got to talk to a very rude Mexican person who told me it was tough luck for me that my credit card was on the account. I will never shop at Sam’s again. Life was better before the Internet.

I was taken to Sam's Club as a guest. Purchased Member's Mark Fruity Snacks box of 100 pouches for $10.78. When I went to pack the pouches for breakfasts, there were only 83 pouches plus 6 empty. That's 17 days a child goes hungry. Shame.

I had the best experience today getting a new battery. I had an appt. Arrived on time. Landon was so pleasant and efficient. I shopped while they replaced the battery. Within 30 minutes, they called to say my car was ready. Everyone was so pleasant! Sam's was $100 cheaper than O'Reilly. (cha ching)

I purchased the plus membership a few years ago because I live 120 miles round trip from our nearest Sam's Club and free shipping was a big plus for my family. Over a year ago they made it a minimum $50 purchase to get free shipping. OK, I'll live with that but now there are more & more items that are not eligible for free shipping. Always preferred it when I lived fairly close to a Costco. If there was a Costco anywhere close to me, I'd drop Sam's Club immediately.

Very poor customer service. I requested a refund for a product, but the process was slow and confusing. Customer service gave me different answers each time and never resolved the issue. Very disappointing experience (10/12/2025).

We ordered new tires and dropped our car off at the tire center. When we buzzed the door to be let into the tire center someone in the garage popped their head out and said, "Go around to the front of the store to get in." My spouse is disabled and walking that distance would be very challenging. It wasn't until we asked again that they noticed my spouse walks with a cane that they then buzzed us in. When we returned to pick up the car they refused to allow him to leave the tire center from their door. The car we were picking up was literally on the other side of the door! He had to walk through the store and back to the garage door.

I want to file a complaint about the woman at your customer service counter (at Chino) who handled my return. She was extremely rude and disrespectful. Instead of helping me, she challenged me and said, “You know we can’t resell this once the box is open,” in a sarcastic and accusatory tone. Her attitude was completely unnecessary and unprofessional. I also felt I was being treated differently because I’m ** and she is **, which makes this even worse. This behavior is unacceptable and needs to be addressed immediately.

I purchased an AirPods online. Realizing it’s wrong kind went to the store. Exchange it for AirPods Pro. Did not like. I went to the store. The manager and lead are trying to tell me the box doesn’t match the AirPods. I told them it means they sold me wrong item to be begin with. That’s why it didn’t sound well. I felt very disappointed the way they treated me but it’s really Bad and told me to go and see if I can return it online and demanded again before they said they will refund it back as a card. I have been a member for over 18 years in and out. I like shopping there. It’s just that it’s far from where I live but I surprised the way I was treated. The Manager needs training but she is not good. Representatives lead and manager are all racial profiling me. It's sad. If item doesn’t match it's new in the box you want to tell me they can’t make a mistake packing it and you blame it on me. It’s just not right.

Sam’s Club used to be a good value for my family as we live in a rural area with a two-hour drive from the closest Sam’s and the free shipping with a membership was a great benefit. However, recently, not only did they start requiring a $50.00 minimum, but frequently they show items as being in stock for shipping but then when you place the order, those items are kicked out of my cart and I’m told my address is not a good address for delivery. When I contact a chat person, they tell me to put the items on a list so I will be contacted when back in stock. However, that is impossible as their system does not show these items as out of Stock.

Went to our nearest Sam's Club the beginning of Sept. We were reminded our membership was expiring. We thanked the cashier for bringing this to our attention, but we would pay the fees another time. Oct. 1st our bank contacts us about two large charges from Sam's Club. Sam's Club charged our membership fees to our account on record without permission and did it twice! We filed a fraud claim with our bank, had the charges reversed, cancelled our debit card, and now have hours of paperwork to do. To say we are pissed is the the understatement of the year. For this reason, we will not be renewing our membership.(We have been members for 15+ years) Be careful, watch your bank statements, Walmart has many of the same items for the same price. We will continue to Shop at Costco where honesty and customer service is better.

I have gave it great thought and finally decided to cancel my membership. The main problem is food quality. It's as if someone decides that it's best to get rid of their poor quality food by sending to people's homes for home delivery. The other is shipped items missing and or damaged due to poor packaging. After my last order, I will never use Sam's again for home delivery.

They will steal your money from your bank account without your authorization. They are sneaky and will save your credit/debit card info. They took out $50 without my consent. That constitutes STEALING!!! What gives them that right? How do they get away with this?

I ordered 4 jogging suits online. 4 separate tops and four separate pants. The order was placed and paid for. The day they were supposed to be delivered, part of the order was canceled. I was sent four pairs of pants with no tops. This is the fourth time in the past year that they have taken my order and later canceled it!!! Now I am stuck returning four pairs of pants to the store because I don’t have the matching top. Why do they place the order when they don’t have the item??? I will never order from that store again. I will go to Costco instead.!!! I am canceling my membership!!

I am a Sam's Club member since 2024 and never have any issue before, I'm a morning person and like to do my shopping regularly on mornings, but, what a surprise for me that on Thursday September 25 I went to my Nearest Sam's Club at Pine Island Rd, Cape Coral, Florida and the system do not let me pay for my shopping because my membership are not good anymore for shopping before 10 am, and the explanation for that is because I should have an upgrade membership for shopping before 10 am, what is this? Now they have discriminate attention and shopping preferences for different kinds of memberships?

I recently renewed a membership that I'd let expire. In my mind, I recalled being able to get a better price on household cleaning and personal products and on some food items by buying them in bulk or larger sizes at Sam's. Now I'm surprised to find that there are very few items that I'm able to save any money on at all. On top of that, unless you pay for an upgraded membership, curbside pickup and delivery costs are unreasonable. The only advantage I see now is that I can get larger quantities of the regular stuff that I need so I don't have to shop for those things as often. But as for it being worth the money for an annual membership??? For now, I think I might as well just stick with Walmart. Too late since I've already renewed my membership. The next year will help me decide whether I want to renew in the future or not.

Once you do the membership with them you can never get out even when you cancel automatic payment and cancel automatic renewal and then cancel it again one month before renewal they will charge you and renew it, totally scam.

I took my car to Sam’s Club tire center in Medford on Horseblock Rd for a new tire due to a flat. Within 2 weeks, I noticed my car was making loud noises and my steering wheel started shaking. I immediately went to Dee Pat Awstomotive, where I was informed my lug locks on my tire was loose. I could have had a major accident on the road!

Very confusing and misleading pricing tactics. Advertised 40.5oz Folgers Coffee for $18.95 for which I made it a point to go by and get it. While I was there I added a few other things to my Cart, which I thought was Scan and Go and realized then it was for Curbside Pick up, so I had to change it to Scan and Go and the prices went up. Why would you charge me more to go get my own stuff and check out? The Coffee price alone went up $4.... All you have to do is wait 4 hours and let them bring it to you to save money. Nobody in the store could explain why and really didn't want to bother.

I have been a Sam's Club member since 2007. In July 2025 my purse was stolen and I reported my Sam's Club credit card stolen. The payment I made went into a "missing check" status within the company, as the account was now closed, despite a new one being opened. The disparity in the accounting systems has created no less than 20 hrs of follow-up on my part and to further the pain, the system issued a refund indicating a credit on my account and then decided that was incorrect and reversed the credit. My advice, don't use a Sam's Club/owned by Synchrony Bank credit card. The few dollars of cash back, the early entry into the store simply does not outweigh the frustration and time spent trying to understand how the internal systems work, that should be transparent to the customer.

Not allow you to cancel while you put the wrong address. No mention address before you purchase. No cancel button even you just purchase 5 mins ago. Called customer service, waited over 1 hour. Still not solved my problem.

The delivery option for the PLUS membership is a complete joke. They say it’s free, but you’re expected to tip the driver. They’ve switched to using Uber now, which means the driver can just cancel whenever—and you’re left without your order. In my case, the store was supposed to call me with an update, but instead they just canceled everything without informing me at all. For the extra money I paid, it’s not worth it. I’ll be canceling my membership.

I'm a member of BJ's and former member of Costco but moved closer to Sam's. Shipping and delivery orders with Sam's have been a nightmare. In store Sam's offers reasonable pricing and availability, love the self-check-out from phone but the shipping/delivery process is a mess. You don't provide the driver with enough information about the order size and location. The drivers are working for pennies so when it's a challenging delivery, they come up with an issue to not deliver or leave the items anywhere. Understandable... Sams includes my tip in the total amount driver sees as if Sams is paying more for the service.

I must express my deep frustration with the experience I’ve had with your company. To put it simply, this has been the worst service I’ve encountered. From my interactions with both supervisors and customer service representatives, it has become painfully clear that there is a lack of competence among your staff. I can't shake the feeling that I’m dealing with a company that is, unfortunately, operating more like a scam than a legitimate service provider. Throughout my experience, I noticed a complete absence of professionalism in every conversation I had. To make matters worse, my orders were canceled for reasons that were never clearly communicated, only to be dismissed as a “system glitch.” This lack of clarity is incredibly frustrating. In one of my calls, I spoke with a supervisor named John, who was unable to provide any meaningful assistance or solutions.

I'm 60 years old and have never had such an ordeal over a screw in a tire in my life!! The Bowling Green Sam's Club tire techs are incompetent and flat out liars. Do yourself a favor and shop for tires somewhere else. I wish we had.

I pay $110 dollars for my membership and I have been a member for over ten years. I like Sam's but they are inconsistent. I buy a Primo machine from them and then they discontinue the water for the machine. This is very frustrating because I am out of water and it's all we drink in my house. This is not the first time they've discontinued something that go hand in hand together. I don't have time to wait for it to be delivered. I need something that I can go get immediately. They didn't even think to ask their customers who pay these expensive memberships every year. I believe we should have a say so.

I just renewed my Costco Executive membership but admit I mostly joined to use the food court but not much else aside from occasional bakery items and gas. We buy most of our food from Walmart so I figured I'd try Sam's Club after seeing their recent promotion. I was amazed! It's 1000x better than Costco IMO. It's just much bigger. But, if Sam's expanded into a larger place, I think they'd be a much bigger competitor. They have more basic food items we buy and I love that everything stays in the same place. The food court is pretty good considering how small it is and it seems to only have 2 people working at a time. I love paying in the app. NO LINES and ordering from the food court in the app. Amazing!

Today at the Corona Sam's, I walked up to a cafe worker who was loading pizzas into a closed in metal cart. I asked her if the pizzas were for anyone to purchase. She said, "yeah, can you read the sign?" then walked away. A second later another member asked me the same question I just asked the employee. So obviously, I'm not the only one asking this question. I spoke to the manager Becky about the sassy employee. I told Becky that I can read and I read the 10 signs posted on the cart which not one indicated they were picking stock nor that the pizza were available for anyone to purchase. A simple, "yes" would have been sufficient. If miss sassy doesn't want to work in retail, answer questions all day and be respectful at the same time, maybe she could find a less mundane job.

I’m expecting an expensive TV and today I had selected the hours that I wanted in, never got here. Still says it’s in process. I am unable to leave the house so I have called them a number of 15 times, I know that makes me sound like a Karen, but I thought maybe they’re at lunch. Maybe they’re not at their desk yet cause it’s too early but after this many times, somebody should’ve picked up the phone. Unbelievable. I just have a two minute question and as much money as I spend there, I deserve to have a two minute.

I had noticed a $110 charge on my account former membership renewal, after I had already renewed my membership. Via was my representative. She was very friendly and helpful. She went above and beyond to figure out whether or not the extra charge was for my deceased family member's account and she got down to the root of the problem. When everything was said and done, she processed the refund for my family member's account and had also closed out the account so that this would not occur again. Again. She was very friendly and genuinely seemed like she enjoyed helping people and didn't make it seem like it was such a bother to be contacted for an issue with the company or product. I can't thank her enough for her expedition and great customer service! This was, by far, the greatest customer service experience I've ever had! Thank you so much Via!

I was going to let this go but nooooo it's the principle of the matter. I bought a rotisserie chicken. I had heard how good they were. Let me tell you how shocked I was when I cut into it and there was a fresh bloody area. I almost vomited and dropped the chicken. I COULDN'T BELIEVE IT!! Usually I get rotisserie chickens from GFS which are very good. Never had any issues from GFS especially like what I experienced with the chicken from one of your stores. BELIEVE me I will never buy another. And I'm going to warn others.

They changed their cafeteria system to ONLY card and you have to do it on your phone “for your convenience” that isn’t convenient. You have to go through a whole process to just get a hotdog. Absolutely not. Change it back to the original way.

Their delivery guy brought my Cokes cut the top open and took one Coke out so my whole case of Cokes is contaminated cause I don’t know what’s on his hands. He just stole from me a Coke out of my whole case of Cokes. I contacted the Sam’s Club, no response back. I’m canceling my membership. I’m going to Costco. They’re allowing thieves to deliver your shit and steal your shit.

The customer service desk doesn't accept cash payment for your bill. You have to go stand in line for however long it takes. While the folks at the service desk stand around and talk. Whomever came up with this idea is a real brainiac. Got to be a real winner like the one in the White House. It's all a plot to get rid of the worker. They have so many changes that I'm going to change my membership. Plus they don't carry PAYDAY candy bars anymore.. Not that's how to run a business.

If I could give them a minus 5 I would. After waiting for customer service for 1/2 I was given the message that I was next in line but if I wanted to avoid the wait and be the next one they would call me.... LIARS. I waited one more hour and called back. Much to my disappointment the sofa I purchased was given directions to NOT require a signature for delivery.... I can't believe that someone would be so ignorant to think that a sofa could be dropped off at the door! WTH WERE THEY THINKING.... (rhetorical)

Delivery service less than. I ordered delivery same day service with Sam’s and had multiple issues. First I was received bacon which was open and spoiled. The foul smell is something that came from the bag was bad, not sure how this was not realized when loading. Also, had napkins that were missing. The order was dropped off at the door and when I realized it was there when they were pulling off too late to get resolution from the driver. Called customer service and they stated they had to investigate the refund and could not provide a reason. I have been a plus member for years and literally spent over $500 dollars with them yesterday and today. Will not be renewing membership and will go with Costco instead. One bad service like this I can’t continue to be a member.

Last August 25th, 2025, I placed an order and they told me that the order was going to arrive in August 28. As of today, I have not received my order and it was a birthday gift. Today is Sunday August 31, 2025, and I have not received it. I went to Sam’s Club and I called and nobody helped me.

I purchased 4 new tires for my parents' handicap van and my 82 year old mom brought it in for the appt at 9am. It's a 40 min drive for her. When she got there she had to wait 40 min to bring it in and they said they could not put tires on because it a handicap van. WOW. Had to drive to their house and bring it to a local tire store where I watched them jack it up from rear and front and replaced tires, and yes it was more expensive for tires. Guess SAM'S CLUB DOES NOT CATER TO HANDICAP?

Sam's club in Layton, Utah is pretty pathetic, I only took the membership because of a military discount. They are consistently out of fresh fountain drinks, one time, I bought their 40-ct. water (members mark) and it had sediment or dirt in it. Ewww, disgusting. I went to the self-checkout and some young guy clerk, punched a Mastercard offering, which I found to be extremely rude, don't touch the self-checkout screen when I am checking out, period. Then, other clerks try to force some upgrade in membership. NOT interested, period. Will likely let the membership expire.

On August 13, 2025, I visited the Ocala, FL Sam's Club store and contacted the tire team leader. We discussed the situation regarding the online tire ordering system for Sam's Club, which is the same as for Walmart. I showed him my original manufacturer (OEM) tires on my truck. He inspected my vehicle, and the door sticker which indicates the correct tire. However, Sam's Club online system shows that this tire is not recommended for my vehicle. Unfortunately, the employee could not do anything about the online ordering system as that is at a much higher level. I have filed a complaint with the BBB and provided all the evidence to show that Sam's Club and Walmart trying to sell me a higher rated tire than the manufacture specifications.

Purchased six Duracell 8 volt golf cart batteries 5/24 $1000, they lasted 15 months, they have a 12 month free replacement so I assumed at 15 months Sam’s would offer a prorated replacement. Not so after one year you are out the full amount, Beware of this discount retailer. I cancelled my membership. Costco from now on.

I paid a fortune for these. Not even close to the size of real King crab. To top it off... cooked them... they turned black and gray. Googled. This mean mishandled, spoiled, not fresh, not frozen correctly. How dare Sam's sell rotten crab at these prices. Not acceptable!!!

I was in the Pleasantville Sam’s club on Monday, August 18. I picked up a few items and ready to use scan and go, then I realized that I couldn’t sign in on the store app and it locked me out after a few tries. So I went to the service counter, Nicole, who’s the only one there, and she has no knowledge about the situation, she wasn’t friendly either. She gave me a slip, asked me to go pay in person. And also told me that I can’t fuel my car, I need to come back another day. I was frustrated and walked to the cashier area, an associate, named Afaq, came asked me if I needed help. I told him what happened, he was polite and helped me through my phone to log into my account, and I was able to use scan and go. I was lucky enough to encounter someone who knows the job. I didn’t have to go to another gas station in a rainy day. I gave him 5 stars and 1 for the lady.

I went to Sam's Club today to stock up on beef, pork and chicken. The beef and pork were good as expected but they have switched from Tyson fresh chicken to Member's Mark brand. This was the worst chicken I have ever bought. I got home to divide the chicken thighs and expected normal size. These thighs were so small, about the size of the middle bone on a small chicken wing. When Sam's sold Tyson brand, I would divide them two to a package for our dinner. With these worthless thighs from Members Mark, it will take about 6 thighs a piece to equal what Tyson produces. I will donate them to the church in Rogers so they can feed the needy. Don't ever buy Members Mark fresh chicken at Sam's unless you are going to cook a whole package to feed two adults. Sorry, sorry, sorry product.

Updated on 01/05/2026: What an unprofessional mess. I have had numerous unresolved situations with Sam. First being I am disabled, and my mother is my caregiver we live within the same. Because I can’t always go to the store. They added her on as a complementary health order. They somehow changed even my name to my mother‘s name. I sent numerous request to get that changed and they didn’t. Secondly, I ordered three Paw Patrol T-shirt sets for my three toddler nephews. I shipped them individually to each child because they getting mail. When they were delivered, they were NOT at my sister’s home. The delivery photo was a light colored house on a slab, not her grey with white skirt & red deck “trailer”. We provided multiple photos, including photos of other successful Sam’s delivery at her door.

I went to Sam’s Club in Sharpsburg, Ga to pick up spices. I grabbed what I was looking for and proceeded to the self checkout. I normally do not shop at Sam’s so this was maybe my 3rd time being in there. As I approached the exit there were two customers ahead of me with baskets overflowing. The employee waived them through not even looking through their items or receipts. I get to her and show my receipt. She then stops me to actually scan my receipt and to scan each of the 3 items in my hand before allowing me to pass.

I'm very happy to shop at this grocery store. Especially this young man, his name is Cesar **. I ask his name because I need for the manager to know that I passed by a couple of employees in the store and he was the only one that sends to me, "Good morning, how can I help you." He help me to get my water. And other things I needed. Very happy with his service. 😊

If I could go lower than a one star I would. Sam's customer service is horrible. One hard to understand, two when trying to explain the issue they interrupt and talk over you. Here is the issue I had. Ordered tires for my car and was told that I would receive a phone call when the tires were in. Never received a phone call and found out after calling they had set up an appointment for my tires to be installed the same day they came in.

I went online to purchase a gun safe, price was 499.98. Shipping cost would have "been from $99". The website said upgrade your membership to "Plus" and shipping for items over $50 would be free. So, to save about $50 after the upgrade, I did so. Went to actually order the safe and shipping was added, $99. I went to Sam's Club to ask what the heck was going on and was told the free shipping only applied to certain shipping companies. Apparently, the shipper for the safe was not one of the "certain" companies! I changed my membership back to basic and made them refund the upgrade cost. I would like to point out that their shipping only included drop off at the address.

I'm canceling my membership and going to Costco. Customer service sucks at Sam's Club! Your employees are very rude and unprofessional. Definitely won't be spending any more of my money here. Horrible employees!!!

I often shop with Sam's Club and appreciate their delivery service because I care for an elderly relative. The service is convenient, and saves time. Unfortunately, with the delivery service I often receive items that have either expired or are 1 day from expiration which results in me having to return the items. Most recently I received fish which was expired. This is unacceptable. Since my business isn't appreciated I'll have to take it elsewhere.

I have the black card membership for delivery, every time I order online to delivery it has at least 1h late EASY, 14th day time I've order to receive for the next day between 7 am to 9 am, it's 6 pm still nothing. I've called 3 times, talked to supervisor and the only thing they say: We have to locate the driver first before knowing what we can do with the order, I've been waiting on the phone 45 min to talk to someone, once it was my turn, no one on the phone, they told me they will call me back, they never did.... The worst...

Really terrible experience, did not receive the delivery order, 3 calls of 1 hour each with no answers, next morning first help desk knew nothing about and did not know General Manager last name, second call Lynn, could not do nothing because they just lost 4 employees and has been awful to fill the orders, and they are not done by Sam's, when I ask for the name of the company that does the deliveries or phone number she could not give me any. Third call was an assistant manager, Tina, this time she knew the GM last name, but could not give to me and he will not be back for 1 week. She said that she was cancelling the order and I needed to place a new one. A complete circus!!! And it's the 3rd time!

Going virtual has been such an inconvenience. I understand it's better security, but in a way it still pose risk by customers having payment methods saved in their phones. Then scammers are placing scan QR codes at gas pumps, making the customer pay them unknowingly, meanwhile no gas will be distributed, making the customer seek assistance and perform another transaction yet they have been hit.

For 4 years, I have been ordering from Sam's Club in Harker Heights. For 4 years, they have failed me 95% of the time when I have ordered roasted chickens. I order two or three every single time I place an order, which is every other week. So that means I order four to six chickens a month. I am in charge of a large community of cats and I feed them wet cat food and supplement with roasted chicken.

Sam's Club stores in love, but to call and talk to someone is ridiculous. I picked the option for a call back and here I am almost 30 minutes in on hold when all they asked for was my order number and I sat on hold and they hung up on me. Wtf. Do better man.

We went to the Sam's in Cape Girardeau, MO. We decided to eat before we shopped, stood in line for 10 minutes, and then were told that for that day you couldn't order in person, only on the app. The employees didn't know for sure how long it would be that way. We left hungry and without doing our shopping because of their attitude that if we wouldn't download their app, they wouldn't serve us. That's a whole different level of being pushy. It's not like you can't get pizza and hotdogs somewhere else, like Costco.

This is awful! How do they keep my credit card information and use it to sign me up for a membership. I did not authorize that change! Be careful and check your credit card! I called in to dispute the change and of course got the run around! I need them to remove the fee that was charged!

I placed an order for pickup for the 6th of August and then after placing it realize that it had actually been placed for the 7th so I had to go into the store to get the items I needed for dinner that night. I attempted to cancel the order and they refuse to allow me to cancel the order, since I had already paid for the order online they put a hold on the money until I picked up the items. Well they let me know that I would not be charged until the items had been picked up they were still holding the funds from my account. I was told to call the following day to cancel my order but when I called they told me I couldn't and gave me a special number to call to have it canceled when I called that number the person on that wine told me she would contact the store that I had already contacted. The person on the phone with me told me she had contacted that location and had canceled the order and that I would receive an email confirming that the order had been canceled.

Asked a couple of employees in the clothes section if I could get some help with the direction of the backpacks, after a disrespectful look and a snarl being told where to go I found not backpacks but Halloween decorations, then was later flipped off by a tire and battery associate when I asked for air in my tire, I then told the supervisor in tire and battery what happened and he said "probably". Disrespectful and extremely unprofessional. Better shopping experience at goodwill.

I placed an order for 100 flower stems to be delivered on 8/1/25 for a shower. The order was placed on 7/11/25. The order did not arrive until 8/5/25 well after the 8/2/25 shower. I was able to choose a delivery date and did enter the correct one. HORRIBLE. Customer service was called on 8/1/25 around 6 pm since the order had not arrived and the representative stated nothing could be done until 3 business days after the scheduled delivery date. HORRIBLE -> zero stars should be allowable they don't deserve even 1 star.

I had a great experience at Sam’s Club Sterling thanks to Odryd. She was very friendly and helpful while assisting me with making my membership card. She made the process easy and quick. It’s always nice to be helped by someone so kind and professional. Thank you, Odryd!

I purchased a large pizza from the cafe in North Las Vegas on Craig Road. They had NO pizza boxes. Instead of a box the stacked plates of pizza on top of each other. By the time I arrived home it was a disaster. The cheese was stuck to the bottom of each plate. I can’t believe that a manager would run out of an essential supply. I was told that they had been out of boxes for a few days. SMH.

Had scheduled pick up time between 2-3pm. Not only did I wait up there for 3 hrs, it still was not ready at 5:30pm and my husband had a Barber appointment at 6pm. I had to go in and check to see what was going on with my order, to be told that “wow they're behind but not usually that behind”. Then proceeds to look up my order just to be told they haven’t shopped my groceries yet, and that he’s sorry and would I like to cancel the order. Ummm yes, I have to cancel my entire order and leave to get home in time!!! To make matters worse the bank takes 5 business days to release the money I spent at Sam’s for groceries, my $470 dollars that I need to feed the family with!!!! Been a loyal customer for over 14 years, COSTCO here I come!

I purchased new tires and scheduled install at Sam's on Big Bend. The day of the install, I noticed my car hesitated when starting. I got to Sam's and found out I had a dead battery. Long story short, new tires & battery. My technician was awesome! Great service at a great price. Thank you!

I had to walk to the other register at the front and wait to pay and order for the food, then walking back to the order pick up and walking to the other line, 45 mins and then having to walk all the way back just to get out. It took forever to get the food when they could have a register and pay quickly. Don't recommend ordering food there!

I have been on hold for 45mins. waiting to hear why there are 2 $50 holds on my debit card. The app had no phone listed so I had to Google it. The AI operator was very limited options to get help. I am growing more frustrated as more time passes.

Took off the day to get batteries replaced on my truck and what a shit show from waiting an hour for someone to make up their mind if my batteries could get changed, need to get more competent techs and get rid of the lazy ones you have working there ….I would not waste my time at Sam’s on Craig.

Not sure why they stopped selling "whiting fish", as a product.. It was definitely a top seller!! *Love the chicken prices and the rotisserie chicken is the best deal in town, at 4.98 for a whole, cooked, large chicken 😄 **Very nice people work there.. Thumbs up👍🏽👍🏽🗽🇺🇸

I would not recommend Sam's Club. Period. They make it so difficult for senior citizens to pay their bill and if mailed in and it gets lost in the mail, they give you 0% help but make things worse plus they get foreigners to help you and they are just as crappy as the whole customer service department, you can't understand *hit they say because of their heavy accent. Screw Sam's in its entirety.

I am a frequent shopper at Sam's Club in Waldorf, MD, and appreciate the wide selection and value the store offers. However, I’ve noticed that during my recent visits, there has been a consistent issue with the availability of shopping carts inside the store. On my latest visit, I, along with several other customers, found ourselves waiting for some time by the empty cart area after a storm, hoping an employee would replenish the carts. After realizing it might take a while, I opted to shop without a cart and was only able to purchase two items that I could carry.

The doorbuster booklet is fake. Is not the same online. On mattress saving prices are different, they are lying on the price discount. Item# 990023383. Customer service are not honest on the price, Sam's is not honest about the prices.

So, the ad flyer arrived, we go in to buy some jewelry. Spend 139.00 on other items, then was told the sale doesn't start till next Wednesday. My mistake. And the jewelry won't be here till then. I return next Wednesday and then told, "oops someone made a mistake, it's next FRIDAY." And, "The jewelry is not there, check back Friday." I arrive Friday only to be told the jewelry is not there, it sold out two weeks ago and will not be anymore coming, period. That is fraud, if you are having a sale and do not have the item at all, it's fraud. I could not buy it at FULL PRICE. Turn your auto renew off before you get it with that, as I did. This place has just turned sleazy. Screw me once is enough but three times is a definite show stopper. Good bye Sam's.

Cancelled membership yesterday due to stupid policies. We always use Scan and Go, this time were paying with cash, so had to use a cashier, can’t really insert cash into my phone. Unknowingly one of the items was on sale, BUT ONLY IF YOU USE SCAN AND GO. STUPID! Had to go customer service, return the item, and rebuy it with scan and go. Right there decided to cancel membership. If you do not have a phone, you lose discounts? Many older people do not use a phone and apps! Typical younger stupid executives that make decisions, who probably have a phone surgically attached to their butts! Goodbye Sam’s….

The Sam's Club I have been a member of for years has really gotten stupid. Since Walmart owns Sam's club I suppose they make the stupid decisions. You may know that they have decided to discriminate against people who do not have a cell phone. If you use a cell phone you will get a lower price, but the person who doesn't have one pay a higher price. Is this legal? Recently they took out the cash registers out the snack center and will not accept cash for a $1.89 purchase. I shopped yesterday and as usual I wanted a snack before I went home. They refused to sell me anything for cash. I was insulted and appalled by this treatment. I will not set foot in that store again and decided to go to Costco and join there. I asked them if I could purchase a pizza for cash and they laughed because I had told them of my experiance at Sam's club. Nancy ** Pittsburgh, PA

Bought a watermelon on July 19th cut it on July 20th it was rotten. Soon as I stuck my knife in it it started foaming and it smelled. I called today to bring in my receipt and show pictures of the melon, because I threw it in the garbage outside. I didn’t want it in my house overnight to take back up to the store because they were closed on yesterday after I cut it. Called today to see if they could replace it and the girl who answered the phone said I had to bring the rotten watermelon back up there to them. Are you serious! You can expect me to bring it back in after it’s been in the garbage outside. Will be canceling my card today!

Last week we went to Sam’s club in JW clay blvd location in Charlotte, we order 5 brownies, sundae and one vanilla ice cream, it was so terrible it taste like expired milk. We tasted then we throw it away all the six order.

Problems with being charged $50 for membership in Scarborough Maine when I live in Kingsland Ga. Tried to call the stores with no help. Tried corporate office. No help. Finally just cancelled my membership. I'll shop at BJ's.

Very disappointed and dissatisfied with the bakery department. Ordered online cake and tried calling to confirm the instructions I tried to write in the comments section and how I want my cake. I asked the lady to pull up my order number to write in notes but she was too lazy to do so. Hope my cake turns out the right way. If not then I’m getting a refund!

I would give Sam's Club in Nicholasville Kentucky a 0 if I could. I have spent so much money there since being a club member since 2020. Saturday evening, 7/12/2025 I spent 957.67 almost 1,000.00 and I was LITERALLY rushed through the checkout counter by some GOOFY GIRL that kept double ringing my items up and having to delete items.

My husband and I canceled our Sam’s Club membership in November or December 2024 after relocating to Washington, as there are no Sam’s Club locations in the area. When I initially called to cancel, the customer service representative informed me that we would be refunded since the membership had just been renewed.

First time I utilized my new Sam's membership. Basically, the twenty dollar fee is just an entrance fee with no other benefits. Since I shop mostly on line it's useless. So I make my first order, I place my order thinking it will be fine, since I use Walmart for years with no problem. I didn't pay much attention and saw that I had a 90$ charge. I had taken a long time placing the order and kept coming back and adding to it and I was watching TV and placing an order at Walmart at the same time. My fault. The $90. Price tag kept knawing at me so I went back and looked. My charges were almost half and half. Half what I ordered and half fees. Well 60/40.

Ordered online for 11;00am drop off. It's 6;00am. Still no order. Called ConsumerAffairs. They said, "You should get it in 2 or three days..." The phone went dead;;;; Went on chat.. DA wish way did they go.. Lol. No more online ordering. I can walk to the store and get it sooner... Lol.

Delivered a canceled order. Dropped off paper behind my mother’s car. Took over 8 days for pickup and 14 days for refund. Their customer service throughout the process was unreliable. They made a lot of false promises saying “money will be returned in 3-5 business days”.

Sam's club keeps selling cupcakes saying the icing is butter cream. It is NOT butter cream. It's a plain cheap white icing. Now I have to drive 50 miles to take them back because the icing is too cheap to eat.

I bought lamb. Smell very nasty. Also, The salmon I bought before smell terrible too. The meat is blue, disgusting. How store like this sell this stuff? Where is the health department check this meat? I will never buy chicken or meat from Sam's, you guys want to make people get sick. 😡

DO NOT DO A CURBSIDE PICKUP. I waited on my order for 45 minutes and still did not get it. It is a shame to do curbside if you don't have enough staff to make the process flow smooth. Rude staff and lazy while being on their phones. Orders should be taken to curbside cars. Not in my case. It has happen TOO many times.

Sam's card won't work at gas pump. Indicated bar code error. Customer service no longer issuing a physical card, have to download the app. They're forcing you to get the app. I will not renew membership.

I called Sam's Club customer service and was told I'm first in line and my wait time will be 38 minutes! I waited all that time and when somebody answered she took all my information and said the call was breaking up and she had to call me back, she claimed she had to adjust her headphones and will call me right back. The call sounded just fine to me. She didn't call back. Bad, bad, bad customer service. They don't care. You wait all that time just to be hung up on and left with a promise. A broken promise..

Sam's just switched to new locked in value price advertising on many products. What I have seen with these products is that they have increased the price cost amount of these products which are being advertised as lower locked in pricing. It's not a lower price and there's no greater value savings, but you are paying more for them. False flag advertising. Also many products have been removed from their stores and they cannot tell you if it has been discontinued or if they will get it back in. Lots of run around excuses and never anything directed to anyone who can be accountable and follow up and follow through with customer service

Sam's Club used to have exceptional customer service and the quality of their products were good (not great, but good). Lately, though, every time I purchase fresh produce it is rotten or moldy. Their customer service has also declined. I have returned items that were broken, bad or reported missing items for curb side pick-up, and because of this they have reported me as a high volume returns member. I am reporting them as a high volume poor product seller. What on earth is going on with Sam's Club as of recent? When did they stop appreciating their members? I will be changing my membership, regretfully. I used to love being a Sam's Club customer. Now, though, those sentiments are in the past.

DO NOT order anything from this SAM'S Club! You will NOT get what you ordered. If you try to call the store directly, you'll be on hold for 4 minutes until a recording comes on and your call is ended. If you you call the 888 number, they'll tell you that's just the way it is, then hang up on you. I could understand that behavior if I was being disrespectful or rude. But I was very professional. I WILL NEVER order anything from SAMS again.

Extremely Disappointed with Customer Service. I placed an order that was scheduled to be delivered today, but instead, it was delivered to the wrong address — through no fault of mine. When I contacted Member’s Mark customer service, I expected a prompt solution. Instead, I was told that the best they could do was to resend the item and not charge me again — as if that was doing me a favor — and that I would receive it in seven days.

I have been a SAM's club member for over 30 years. I am 70 years old and live on a very fixed income called Social Security. I find out that for new members, for the BASIC membership will only pay $20, whereas I have been paying more than that for years and now pay $50. I called customer service and asked if I could cancel and then renew in a few days and they said I would still be considered a member (without) use of the store for 6 months, so NO, I CANNOT GET THE PROMOTIONAL BENEFIT.

I recently purchased a pressure washer on sale at the Trussville store on Chalkville Mtn Road location on May 31st 2025. I used it for the first time on yesterday. After about 3 hours it quit and wouldn’t crank. So I waited until today to try again and had the same problem. So I decided to return it and get a replacement. The return employee said I could get a e gift card and get replacement for the same price I paid. Because the sale was off even though I paid the sell price. The store manager refused to give me the sell price. She’s an ** female with a horrible not my problem attitude. Because of her I’m canceling my membership and never shopping there again.

My husand and I were recently in the Snellville, GA. area. We decided to shop at this location. When it was time to check out, an employee by the name of Haila ** assisted us because we were having problems checking out. She was so professional, kind and her willingness to assist exceeded all of our expection. Please provide Haila the recognition she deserves.

Never buy online from Sam's Club. You are asking for trouble. All support personnel for Sam's online are foreign who speak broken English. They offer conflicting solutions to any customer problem and basically do not know what they are doing. My interaction with Sam's customer service (online) was a nightmare. I sent complaint letters to CEOs of Walmart and Sam's Club. I never got a reply - their staff must have thrown in file 13, can't bother them while they are playing golf. I totally have little respect for Sam's Club. I am a member and will only buy products from store that I can walk out with my purchases. Their practice of hiring cheap online labor from foreign countries undermines their customer service. I would recommend NO online purchases.

Lynchburg VA SAM'S club is horrible. Either their delivery drivers from Instacart are stealing folks' orders, or SAM'S are keeping orders fulfilling stock issues. Either way I will report it everywhere I can because it is wrong to take folks' money and not act on the service.

This is the worst Sam’s Club I have ever been to. ZERO customer service. Not a smile in sight. Very unprofessional when “the manager” walked up eating chips. The cashier's bad attitude is what made me ask for a manager in the first place. Now I see why the “customer service” is so poor.

I ordered flooring from Sam's online as not available in store, it was delivered 3-4 days later than what the told us. The shipping company contacted us for 3 days saying it would arrive and never did. When the flooring finally arrived it was damaged and falling off the pallet and left in the middle of my front walk way. We had the driver return an hour later and take it back. That was April 30 2025. It is now May 29 2025 and Sam's Club still refuses to refund my approximately $1100.00. I have Chatted online 3 time and the first said I would have a refund in 5-7 days. It has now been 21 days. When I have follow up on the chat 2 additional times and asked them to resolve the issue now, they just end the chat. Their supervisors cannot fix anything, and every time just tell me they need 24-48 hours. I have proof from the shipping company that they returned the product on May 8 2025.

Had a membership with abusive ex. After breakup, the renewal fee was automatically deducted from my account, not his. He then deactivated my card. Sam's would not transfer card to my name. Only option I have is to risk my life by contacting him to have him reactivate my card.

Sam's Club is terrible. Their prices are ridiculous and the customer service is abominable. I'm talking in particular about the Boardman Sam's Club #6322, Boardman, OH, 361 South Ave Boardman, OH 44512. Those people act like they're doing you a favor for allowing you to shop there. I'm a prime member. Never tried out the delivery service so today I tried only to have after I paid a premium for delivery service part of my order canceled while the delivery person was already en route ...

The bathrooms at this location are truly disgusting, 3rd world. The smell, urine stains, broken fixtures, and touchless faucets don't work. It's been like this for a long time, don't they have have corporate people come in and see/smell this? Do they just not care? I've never seen bathrooms like this except rural gas stations. Makes you wonder what the food preparation areas are like. Does the health department check on this?

Worst service ever. Wasted my time because they weren’t comfortable giving me service. Tammy did a terrible job as a supervisor. As a member that pays for this membership I shouldn’t be denied any type of service if I am paying for a membership here. Worst experience. This store needs better service and staff.

Absolutely horrible ongoing experience with online customer service. I’ve been trying to get a replacement or refund on a defective item for over two weeks. Every time you get a response, through chat or email or phone calls, is a different person with a different “resolution.” I was issued a replacement by one rep, within an hour it was cancelled by another, the next person I chat with says, "We will issue you a refund." Wait 7-10 business days, the refund never came. Now I’m in an email chain with no less than 8 people responding, ignoring what I’m trying to express to them, repeating the same irrelevant talking points, passive-aggressively putting certain words and sentences in bold that I’ve ALREADY answered or responded to. Absolutely astounding that this hasn’t been resolved and all over a $100 purchase that did not perform as it was supposed to.

I remained on the phone for 20 or 25 minutes with the MOST rude guy named Matt. This name is possible a fake name. Matt refused to get me a supervisor, give me a reference number, transfer my call or be of any real assistance. Matt is very inactive as well as redundant. The time stamp of the call is 9:40 a.m. central time on Thursday May 15, 2025. Sam's has become so raggedy AND UNPROFESSIONAL, that I'm getting my Costco membership TODAY. PLEASE REPRIMAND or FIRE MATT, THUS he is bad for business.

Sam's Club saved my debit card information without my permission and refuses to remove it so I have to cancel my card. They renewed my membership without authorization and said my account was on automatic renewal which also was not authorized by me. These people are crooks, shop elsewhere.

Why the need to stand in line and have every item scanned so they be paid for and then stand in another line to exit the store so some else can scan your receipt and all your items again? Very inconvenient! Change your system for a better consumer experience!

I ordered washer, and day newer delivery, they rescheduled dis order 3 times (1 month) and still they don't have my item available. Never buy washers for Sam's Club. They not serious company. They lying customers. Don't trust Sam's club.

I had to pick up an order for my company. This was the second time I had to try and received it and they once again tried to send me away without it. I had the order number written on a piece of paper and I was reading it to the employee. The large one that was there then tried to take the receipt out of my hand. First time he pulled it, I pulled back and no you are not taking that. Then he tried again with more force. That is when I shouted at him and said you are not going to rip this out of my hand. That when he looked over at the other guy and they laughed and roll their eyes. I am a 5'4" 110lbs women, and I felt fearful at this time.

I went into Sam's to make a couple of purchases. During check out I was talking to another customer. Still had my hand on the screen, and the "Would you like to save the information" (credit) card, came up where my hand was and saved it. The customer service desk was closed. I thought. "No big deal right." Wrong!!! Once they have your credit information. They will not let you remove it. I called on the phone, after trying on the website. Sam's will not let you remove your until you add another card to keep account open. Wasn't even my account. Explained that to the service rep. They basically said. That is their policy. This means anybody on the account can now shop on my card.

As much as I shop here, I did not expect this experience. I ordered an online delivery on 5/2/2025 to be delivered on 5/3/2025 between the hours of 12p-2p. As of 4:30pm, my order was not delivered and when I checked the order stated "Pending." I contacted via chat and was assisted by a great agent and a great manager. It seemed it was an issue that the order could not be accommodated. It was a great inconvenience to me, but they both were helpful and the manager stated he will reschedule for the next day, 5/4/2025 between the hours of 8a-11a.

The young lady, short, dark hair working in the bakery. I simply asked if they were making any more cupcakes for the day? Her response was to throw her hands up in the hair and told me she was working as fast as she can several times in an agitation demeanor. Needless to say I walked out with no cupcakes and won’t be back. I’ll use Costco instead.

I joined Costco for a year, not totally satisfied, I wanted to try Sam's Club which I found had better prices. I have always purchased my meat at Harris Teeter. I tried Costco's meat, in my opinion not as good as harris teeter so when I joined sams club I thought I would try their meat. Unfortunately not as good as costco's but nowhere near harris teeter. I only buy NY strip at all the stores. So it's the same cut. I will continue going to sams club and save money on many products I use every day. Their prices are better than costco's on almost all the items I use. But as far as meat I'll stick with harris teeter.

How is it that Sam's club can sell beverages in high volume but has the bottle return capacity of a convenience store? Every time I've had to return bottles I've had to go through customer service because they also don't program their return machines to accept everything they sell. My 30 minute shopping trip turned into a 1.5 frustrating shopping trip as customer service had me wait in line 3 different times while they helped other customers. The employees at Sam's don't seem to have much if any training at the Kentwood, MI store.

Zero Stars! Take your money and pride to Costco where Customer Service goes above and beyond. Sam's Club won't take back their own (unopened) product back without a gift receipt. If the item is seasonal and out of stock they will also not credit you back. Sluggish, dismissive and unapologetic Customer Service equipped with arrogance can only offer you their ignorant attitude. Sam's Club does not care about their members. The exchage/return policy is unmarkable compared to any other store. How much money does Sam's Club make by not accepting their own products back? Scammers.

Make sure you read the fine print when you check out. I looked at my bank statement last week and there was an automatic deduction for Sam's annual renewal. It seems like this is their new thing. Read the screen during check out to avoid this.

I've been with Sam's for 2 yrs & never had a problem until recently. I don't know what's going on in their hiring process but it's obviously taken a turn for the worst. I've been snapped at twice by employers scanning carts at the exit. One of them called ME rude because I told her not to speak to me like I was a toddler. I'm seriously considering cancelling my Sam's membership and just sticking with Costco who understands good customer service.

**, 4833 SPID CORPUS CHRISTI, TX. I went with my friend to the optical department to look at some frames she liked, and ** was very knowledgeable and with a smile expressed how important it was to have the app open, how it would very convenient for us when we are in line. A very pleasant experience, I will visit anytime. I'm a senior and I was very grateful that ** is a people person and has a lot of patience. Thank you to the optical department.

Review. I had the worst experience I have ever had at any store. I just got my membership yesterday at Roseville CA Sam's Club and was having issues with signing into app. While we were trying to figure out the app with customer service who was very polite and helpful, my 8 year old son and my 5 year son who is in the spectrum were playing and being kids. They got near a trash can and the man that was bringing karts in named Ramon I believe, yelled at my kids saying "Leave it alone"! I thought he was kidding about how serious he was but he then said it again even more upset.

I was at Sam's Club on 4/21/25. I was informed by a very annoying employee at self checkout. That if you do not download the Sam's app you will not get any discounts. If this a issue? I will not shop there at this Sam's club in Deptford township in N.J.

Subject: Multiple Damaged Dryer Deliveries and Pricing Discrepancy. There has been endless issues with the delivery of this Samsung dryer (purchased online 03/28). This is my third attempt at receiving this item, and both previous deliveries (scheduled 04/11 and 04/18) arrived damaged (dents). The initial purchase also involved a pricing discrepancy that required significant time to resolve with customer service.

Horrible customer service from their tire store. Purchased 4 tires for my truck almost $1100 ticket, when tires arrived upon ordering and waiting, went to the store there where I found out that I need to make an appointment which I couldn’t do since I was already at the store. Tech Stacy didn’t do any effort to get my tires installed, instead he didn’t seem to care even-though their shop was completely empty, no cars at all, except 2 young technicians playing with one loose tire. Tech Stacy refuse to help me, refuse to install my tires which I had the feeling that he was lazy to work and that showed me that he didn’t care. So I asked him to refund my money and without hesitation he did it with a smile. That evening I took my truck to Costco and end up buying my tires from them. I won’t shop at this store anymore.

Sam's Club = God's store. Sam's club is amazing.... I really respect sams club. I love this store. Employees so kind and perfect... They are so respectful. Really amazing... My conclusion: Sam's club = God's store.

Today at Sam’s Club on fashion drive the cafe was horrific! The staff were rude and unorganized! They were allowing their friends to bust the line and get orders and make the elderly and paying customers go last! The area was un sanitized and dirty! The staff was serving in nasty conditions and not cleaning spilled drinks on counters and placing customers food on solid counters was disturbing and utterly disrespectful! I will not be ordering from here again!

I have been a member for many years at Sam’s. I never enjoyed shopping here for many reasons but they have several products my family likes, so I go 2-3 times a year. I never had an issue worth complaining about until 2 years ago when I made the mistake of signing up for plus. Without my knowledge, customer service put me on auto-renew and at the end of the year, I see a charge on my card I did not authorize. I talked to a manager and she promised me it was taken off auto-renew and would not happen again. Obviously, she misled me or I would not be writing this review. My experience is at the Temple location.