Sam's Club Reviews

We have always purchased from Costco’s but decided to make a large purchase from Sam’s Club but unfortunately, they rely on FedEx and cannot deliver. Twice, so far, they have scheduled our delivery of a 335 lb item and had to cancel a few hours before delivery. Unlike Costco, they don’t offer White Glove so the item whenever delivered will only come to the threshold and we have had help waiting to assist us to get the item in its permanent place that we have had to cancel last minute. As of today, our item is more than eight days late and I have spent countless hours on the phone with both Sam’s and FedEx to no avail. Save yourself the frustration and don’t purchase from Sam’s Club.

I purchased a Sam’s Club membership so that I could buy a mattress online for my daughter. I purchased the mattress online to ship to my house. The order was cancelled after 15 minutes. I chatted with customer service and they couldn’t tell what the problem was so they escalated the issue and said I’d receive a response within 24 hours. I never received that response so I went ahead and ordered it again. It was cancelled again. So I tried chatting with customer service again. Same response - can’t do anything, must escalate the issue.

Membership keeps getting canceled less than 24 hrs after purchase. And every single time I try to find out why customer service just gives me the runaround once they find out I've already been refunded. As far as they are concerned I've got my money back so I shouldn't complain. Currently on week 2 of waiting for a reply concerning why I can never retain a membership with them as well as a growing list of names of service reps I've talked to.

Worse place ever in Thornton Colorado. After 5:30 pm they don’t have pizza.

Yesterday I was trying to use those self pay machines & got confused, luckily Dean (female) saw my distress, came over & helped me with such patience & great smile, she also told me how I can earn 5 points for shopping & card has no annual fee. What a delight she was, even gave each other a hug. Please commend her for such great service. A TEN rating for her. Yeidi

I have just been informed that Sam's Club does not offer "top tier" gasoline. That is not good for your engine because it doesn't have the detergents needed to clean your engine. It may just be worth the extra pennies per gallon to go elsewhere to save your engine.

WARNING::: I bought a box of Hostess danish at the Longmont store 2 days ago. The danish tasted like mold. Looked at the BEST BUY DATE. MAY 18 2026. THAT WAS 10 DAYS AGO!!!! I tried to call Longmont Sam's Club but there is no Store Manager on Thursday. The girl didn't know if the manager works tomorrow or not, she doesn't have access to their schedule. The only manager today is a front end manager. No store manager!!!! No wonder they have expired products for sale. SAM'S CLUB MUST BE PAYING THE MANAGER TO WORK FROM HOME. Today is May 28th 2026.

We have been using a Sam's Club CC for company purchasing. We have always paid the full amount every time we received their bill. Evidentially, they don't like that because they put a hold on our account almost every payment. We spoke with their customer service person, and they said to pay the full amount with her over the phone, and they would turn the card back on again in 24 hours. We paid the full amount owed with her over the phone from our bank account, and we still can't use our purchasing card. It's been 9 days now.

They never pick up the call. The chat icon bounces between 1 and 0 for 15 minutes. I can’t understand how can the service be this horrible! I will cancel and get Costco membership.

Can’t log in, then found out the membership I bought for my mother was canceled without notice.

Ridiculous of a company trying to buy exclusive items logged me out multiple times. Then wouldn't let me purchase. It's a joke. I will be taking my business elsewhere. Prioritize customer that have been here for years, not people that will not renew next year.

Cancelled my order for no reason 10 minutes later and with no explanation. Crazy they charge a membership for this type of service.

Placed an order for $306, the next day when none of the items had even shipped yet.. I cancelled the order. Less than 24 hours after making it. They then put a hold on my $306 for 7 days instead of refunding it.

Sam’s Club canceled my grocery order totaling $349.34 without explanation while continuing to hold the full amount from my bank account. When I contacted customer service, I was told they had no reason for the cancellation, no explanation could be provided, and the suggested resolution was for me to simply place the order again. When I explained that I could not do that because Sam’s Club was still holding the money I needed to buy groceries, I was told to wait.

Dear Sam’s Club Customer Service, My name is Lori **, and I am writing to formally express my disappointment regarding the extremely poor experience I recently had with both your online ordering system and in-store customer service. In preparation for my bridal shower last weekend, I attempted several times to place catering orders through the Sam’s Club app. Each time, my orders were canceled under suspicion of fraud, despite the fact that all of my information was verified and accurate. I called customer service four separate times trying to resolve the issue. During those calls, I was repeatedly told that someone would contact me back, but no one ever did.

Great service at Sam’s Club! Scan & Go is honestly the best feature and their customer service completely blew my mind. We accidentally scanned a product twice and didn’t realize it until we got home. We went back to the store, explained what happened, and they adjusted the price with no hassle at all. We had a very similar situation at Costco before — a product was scanned twice, we noticed after getting home, and when we went back they told us we should have caught it before leaving the store. Sam’s Club simply honored our word and made it right. That level of trust and customer care really stands out. Definitely appreciated!

We bought an 18'x4' for $399 which was $100 cheaper than anywhere else. The employees helped us get it to our car and loaded it for us. The box was too big, so they loaded it piece by piece. Thank you Ben and AD.

Timely and polite. The management here has changed and it is obvious. There is a clear sense of urgency and efficiency. My Tesla was taken care of and my appointment time was honored.

Whatever you do not buy from this company they canceled my order and wouldn’t take the authorization hold off my card. So basically held my money on hostage. I wouldn’t wish that on anybody. DO NOT BUY FROM HERE. It’s like trying to take a overseas flight on Janky plane. Just isn’t worth. DO NOT BUY FROM HERE.

I was attempting to switch my membership to non automatic renewal BECAUSE OF POOR CUSTOMER SERVICE. The automated system said your call is next in line and your wait time is 58 minutes. Lol what a joke. They use a worthless company called Ontrac. Now I know why they have to discount the membership. You get what you pay for. Poor customer service.

I recently cancelled my Sam's Club membership because the Plus Membership, which I have had for years, is now $120. What exactly am I getting for $120? Everything is going up, but paying that amount for a food club subscription is a bit much. I'm really good at budgeting, but am I really getting my money's worth for that price?

I shop at Sam's Club in Brunswick, Ga quite often. I do not have any complaints about the employees. Every time I had to interact with the employees, they have been very pleasant. Each time I checked out of Sam's Club, my bill was never less than $100 plus. Check the records. However, your policy about the Sam's cash is outdated. When I tried to use the Sam's cash, after presenting my ID, the supervisor said the primary person needed to be present. When my husband and I opened the account, years ago, no one mentioned anything about the primary person. I consider myself primary. We have been married for 40 plus years, I don't need my husband's permission to buy anything and therefore, I shouldn't have to have him present to use the Sam's cash that's a percentage of my spending at the store.

I had a challenging prescription which needed to be filled at Sam’s Club Store #6608 Pharmacy requiring prescription clarification from doctor and special order. The pharmacy staff took care of everything. I wanted to give a shout-out to Steve, Trevor, and Brittny for their efforts in getting this prescription filled. In getting this prescription filled, the staff was conscientious, knowledgeable, and personable.

I spent $60 on a membership, then spent two hours putting an order together. The order cost me around $300 that they took out of my account. Then cancelled my order the first thing the next morning. Yet they didn't refund me my money and I had to call customer support, I was on the phone 30 minutes with a representative on hold then she hung up on me. I called back and was told I have to wait 7 days for a refund. So my first order I got four items out of the order and they charged me for the full order. So now I have to wait for them to refund me $200+ for a week. Had I not had more money I wouldn't be able to feed my family for a damn week. This company needs to get their shit together.

Overpriced. Not much selection. A lot of stuff people don't buy.

Sam's Club does not send renewal notices for membership and will not refund even if cancelled one day after automatic payment. I tried it for a year and spent $30 for the whole year. I don't expect to use my $60 membership at all, so I've cancelled effective next May. Not very customer friendly!

I’m just letting you know you know that even though Sam’s Club is high I have enjoyed shopping there, I notice they were trying to take money off my play account so I called early renewal but they want 60.00 I can’t afford that I'm a senior citizen. Guess I’ll have to go to Trader Joe’s because I’m not pay 60.00 and pay for delivery and Taxes and shipping that ridiculous. Come on Sam give us a break here, nothing for the seniors. Really we’ll I just brought my last water there, I get it Saturday. I won’t be renewing my Sam’s Card, you are losing a good Customer going to Trader Joe’s

This Sam's robs consumers at the pump, Sam's @ Rainbow is always 10-15 cents cheaper. As a wholesale company this is bullshit! $4.59 @ Rainbow and 214 v $4.73 @ Eastern and Serene. Thieves - THEFT AT ITS FINEST, not only do we pay membership we pay extra for gas too.

I ordered online to have a home delivery scheduled but for some reason it was canceled by their driver and the money was taken out of my account and they say it takes 5-7 days before I can get my refund. There has to be be a be.

On 5/6/26, we went to Sam's Club in Cookeville, Tennessee. I'm an ex-Army sergeant and a retired FAA air traffic controller, who has an anxiety disorder. A long black-haired woman, who was assisting the young lady at the register, was overbearing, arrogant, and escalated a situation where I advised her that they had scanned a product, that I had 3 of, 5 times. One of the charges had been canceled. Seems like it should be an easy fix for anyone so arrogant: right? Ask your children; but 5 minus 1 does not equal 3 where I come from. Quite the show for the other customers. Had to step aside and let my 16 year old explain it to that woman, who dominated the young lady on the register.

The change in packaging the chicken is a ripoff for customers.

I'am leaving a review about the bakery in Dauphin Al.The bakery staff is rude especially both of the managers and the older one that's have been there for years very very very rude. I was been trying to place a order online for my child birthday cake. The system wouldn't let me place a order because I didn't have a visa card So I went in to place the order so Mrs Lorraine or Loretta would let me place a order. And the manager on duty for night shift as well would not let me place an order on the 5th of 20260. She also had a very nasty nasty attitude.

Bad customer service, late response to time management.

I am tired of the crap they pull. Twice I have called to ask a question. The first time I called, I was put on hold while they checked. I waited 10 minutes without a response. I figured they were really busy, give them the benefit of doubt. Then a few days later, I called again and the same thing happened!! I guess they figure you will hang up after so long.

This location has gone downhill fast! Every-time I do a pickup order either they forgot items or they are out of stock. I am disabled so going into the store isn't always an option. They don't have enough riding carts for people like me to use. They have messed up so much that I have a manager's personal phone number as well as the manager over the pickup department. Today was the last straw for us. Three items were "shipped" because my location didn't have them in stock. They came from Long Beach and were delivered at 7:05pm however only 2 items were delivered. I called Long Beach and they kept putting me on hold then hanging up as it was about 10 mins before they closed.

PHARMACY:: USED TO BE great, refilling, customer service, curbside etc. Now wholly SUCK. Owned by Walmart (who also doesn't respond) changing around the phone line to some VA idiocy you can't get through. RUDE staff who cut you off. NO updates like they used to, so you're stranded, wondering where the heck your meds are at. They HAD to keep changing a system that was never broken, for whatever stupidity reason that screws or confuses pharmacy customers. They can all go to Hades. I'm switching to someone better who PROVIDES A SERVICE.

I have long stop shopping inside the club store because our previous bad experiences. I now solely shop online and pickup the items curbside. On Monday April 27, 2026 I went to stall No 23 at the Sam's Club located at 9400 S Western Ave at 4:50pm. My order was not delivered to my car until 6:07pm. I waited more than an hour and my order was missing items. When I questioned a worker to why it was taking so long he said people had been waiting more than an hour all day. I also questioned as to why there was a line at the door if this was curbside pickup, He said the people at the door were there for Instacart Orders. So it appeared that the Instacart orders were being given preferential treatment.

If I could give it -1000 I would. I have had sooooo many problems but this one tops them all. I placed an order for string cheese that was delivered on March 12, 2026, the best used by date is March 13, 2026. I called them on April 29, 2026 after looking at the date because several of my staff became sick over the past weeks and now we see why. They offered me $5 for the mistake. That is completely ridiculous and I will be filing a lawsuit against this company.

I ordered an order for my office, it was delivered somewhere else and someone else's order was delivered to me. They state all they can do since the delivery company is a third party company (Spark), is to refund and I reorder, so I did. Also I still have the other person's order and no one wants to get it to the right place, we were told to keep it. When I did the reorder I did not receive one of the items on the order, they state when they delivered my order it was out but now is in, this was from 8 a.m. to 9:20 a.m., if it is not there, just wait and deliver my full order. So now I have to reorder and wait again along with I will be charged a delivery fee now due to the low cost of just one item. My biggest issue is that they take no responsibility and blame the third party (Spark), I told them that the company they choose is their responsibility and a reflection of Sams, and stated if the company is the issue then they need to change who they use. Terrible service

Their customer service sucks... I was on the phone an hour about money they took out my account, tried to pay me back with an e-gift card. No, put my money back and then told me they would call me back 24 to 72 hours, and then I still had to wait 5 to 7 business days after that to get my money. Definitely not a member anymore, will keep my BJ'S account.

I bought milk. It tasted different April 10 2026 like wet cardboard.

I am disabled and it is very helpful when they scan things for me and put in my cart. They did not offer me this assistance this last time so I do not think I will continue there any longer. Yes, I put the items in my cart and yes, I put them in my car when alone but usually I have a family member assist with that. I tried going alone today. Having to lift the items additional times was painful for me. I asked why she didn't help me and she said she didn't know what I was talking about so I am assuming they no longer take the items from your cart to scan them and then put them in the buggy anymore. At least Costco still does that and Kroger will put them in my cart and even put them in my car.

I like shopping at Sam's. They have good products. The quality has dropped dramatically. I started shopping at Sam's in the 80's. I will buy Sam's products but I will never allow them to ship anything to me again. They use FEDEX. FEDEX is the worst transportation company in the world. This is not with Sam's but FEDEX held a shipment on their truck from Monday till Friday of the same week. They had the package out for delivery for 5 day. On that Friday evening at approx 6pm they marked it as delivered. I was watching the driveway that whole week. They never entered my drive way. I never received that package. Now with my last Sam's shipment. They delivered one box but the second box has never made it and it has been about a week and a half since the first day it was marked as out to delivery.

So sad, short notice, no call or text. I ordered two Tres Leches cakes, ICES and some other items. I suppose to have a surprise birthday party for two friends. The surprise was on me. I went to pick up my order and the ICES was substituted and there were no Tres Leches cakes. If they would have called or texted me, that morning I wouldn't have driven two hours to get there. I had to go inside to pick up another cake and other pastries. The Pick Up Area needs help only, short staffed and another worker was called to help me. He did with the scan and go, but that was a problem. The scan and go didn't want to scan the Garden soil. Then he left, my order in the Pick Up Area, I had to wait again for someone else to help me. Poor service at this store. This store doesn't live up to the Sam's Club reputation of the Sam's Club.

We have been members of Sam's Club for about 13 years. Membership fees are never late and always paid the week of the due date... When cashing out at the register... Same way every time. This month though, Sam's did the slickest move ever and withdrew money from an credit card account that used to pay at the register 5 years ago. It's absolute nonsense the way they were trying to run the transaction through three different cards that we regularly use.

4/14/26 stopped by Sam's in Salina at 6:45pm. Had a tire going down. Ask if they could put my spare on so I could continue my journey home. They turned me away saying they are closing soon. I am a member but not for long. Went to Discount tire, they closed at 6:00pm. There were two gentleman there. They noticed I was limping. I thanked them and headed to my pick-up. One of them yelled at me to pull my pick-up up to one of their bays. They put my spare on and refused payment. Told me to have a safe trip. I know where my business is going to. Thank you gentleman and GOD BLESS.

Walmart has sunk to the bottom of the barrel, Walmart employees and managers turn their name tags backwards, they think they're hiding who they are. I have the right to record angry and verbal abusive, I start recording when I encounter a Walmart employee that's pissed off at Walmart. You're letting some of your employees ruin Walmart reputation, I send videos of my encounters straight to corporate. A couple of years back, my wife and I were shopping at the Walmart marketplace on Wilson Blvd.

Bought 4 tires for my vehicle. Brought it in for my appointment, and the techs decided they were going to draw “pictures” in the dirt on my tailgate. When I confronted them about it, they stood in the bay and laughed about it. I noticed damage on my front bumper. I went in and spoke with a manager who came out and took pictures of the childish drawings that were drawn on the back of my Explorer and damage to my bumper. He promised me he would call me back before the end of the day with an update… Never received a call. They clearly do NOT value their customers and support extremely CHILDISH behavior from their staff.

I recently purchased a Sam’s Club membership through Groupon, and the experience has been extremely frustrating. After purchasing, I downloaded the voucher instead of gifting it to my son, and because of that, the membership was declined. I’ve been trying to resolve this directly with Sam’s Club, but customer service has been very disappointing. Each time I call, I either get transferred multiple times, given unclear information, or the call gets disconnected altogether. It feels like I’m being given the runaround instead of receiving actual help.

I’m extremely frustrated with my recent Sam’s Club experience. I ordered a TV for $1,000, paid $100 for delivery, and even bought a $50 membership. The delivery date was 4/11, and I stayed home all weekend waiting — but the TV never arrived. Customer service gave me conflicting answers, one rep promised a $100 credit then reversed it, and now Sam’s Club has changed my delivery date to 4/16 with no explanation. What makes this worse is that a Walmart order I placed at 4 PM yesterday arrived in two hours. Sam’s Club, this needs immediate attention. I paid for delivery, I paid for membership, and I still have no product.

I just called to ask about an interest charge on my account for over $50 because I paid the account balance and it was off by $0.71. I usually pay this with the button choice of pay statement balance. For some reason the system did not pay my full statement balance as I chose. I called to ask for the interest charge to be reversed. The man on the line was very rude to me and said there is no way to reverse it because I didn’t pay the $0.71. I usually pay my full balance, and have been a Sam’s Club member since 1992. He said he did not care and that any loyalty to Sam’s means nothing!!!

I don’t know what the heck is going on but it seems Sam’s Club has been out of stock of multiple items for a couple of months. Are they having distribution issues or are they going under???

Got their fruit tray for our Easter brunch. VERY disappointed. Most of the fruit was basically flavorless and the strawberries were moldy and had to toss them.

Matt and Leah were AWESOME at Sam's Club gas station! Quickly helped me get out my stuck card out of the machine and got me back on the road fast. Thanks guys!

Very disappointed when I picked up my curbside yesterday 4-3-26. Several curbside number were tipped over because of the windy weather. I did not know where to go to get my order. I had to get off the car to go find out what was going on till I finally got my order after 30- 45 minutes. Sam’s should have been better prepared with the Easter weekend and weather. It’s been windy all week.

I am filing a formal complaint regarding unauthorized recurring charges by Sam's Club and the handling of my concern by their escalation team. Two years ago, I visited a Sam’s Club location in Orlando, FL to purchase a one-year membership. During the enrollment process, the customer service representative communicated only in Spanish. I clearly stated that I do not speak Spanish and requested assistance from an English-speaking representative. This request was not accommodated. At the time, I was experiencing significant medical issues and severe pain after standing in line for an extended period. Due to my condition, I was unable to fully review or understand the documents presented but felt compelled to proceed.

They renewed my membership without my permission and then told me it’ll take 5-7 business days to refund my money.

They canceled an online order item without any explanation. This is totally unacceptable!! I understand they may have to cancel an item. Tell me why you canceled the order.

Review is too long to write.. So this is a good Heads up. If you're buying flowers from Sam's Club, please check all the flowers for freshness. Tags with dates are deceiving. Roses squeeze at the bottom if Firm ok, if soft and squishy dead or about to die.. CHECK THE RETURN POLICY. If flowers die before the 7 day guarantee you must bring back full bouquet, so don't use them in an arrangement to give to a friend or family. No more breaking up the flowers and making arrangements for funeral flowers because you have to bring all the flowers back living or dead to get your refund and for Sam's to honor the 7 day freshness guarantee.

I have been a Sam's Club member for more than 10 years. I ordered some products online, and the app showed that they would be delivered on March 26th. March 26th was yesterday, and nothing was delivered. The frustration is that the app was still showing March 26th. I have to call, and an agent told me the products will be delivered today, March 27th. Not sure I can trust their dates again. This is not the first time I have had this kind of experience with Sam's Club online. Funny because the app is still showing March 26th. No updates in any way.

I am so done with Sam's Club lack of service. They are truly worse than Walmart. Refunding my last purchase I didn't receive and then terminating my membership. I refuse to actually pay a company so they can abuse their customers. No live CSRs to speak with and their bots are too stupid to help. Store can't help if you ordered online so the only option I have is to leave Sam's. What a shit show. 20 years ad a member and you can't find ANY help. Good riddance. They're getting one star because there is nothing for zero Stars.

So you are punishing current members by making them pay $50 to renew and you are rewarding new members with a membership fee of $15. Why punish your existing loyal members? The $15 membership fee should be for EVERYONE!

Was looking for a size on a coat but having no luck. Dawn (working by herself) on Monday came to help. She was amazing and knows her product. In a very short time we had the right size. She was wonderful and helpful. Thank you for having her there!

Went online at 8 o’clock online for + members only to order and their system cashes and could not order keeps saying oops we are sorry we are experiencing technical difficulties. Please try again. Go back in system. Crash comes back up. Try to order again. It says, "We are expecting difficulties, please try again." then placing the order it keeps on going around and around and around and around nothing happens. Then next thing you know the system crashes again. call customer service, unable to help, unable to do anything, then they say, "Oh we’re sorry we’re out of stock."

This was the worst service ever. They act like they have never worked before in their life. So unprofessional. All I wanted was two pieces of pizza and no I couldn’t get that I stood there for thirty minutes and I left because it’s terrible. I hate this place and will never be back. Sam's you have done it and y'all are officially on my hate list.

Your paper towels made me buy 2 coffee makers. Go ahead put water on them and see all the soap and chemicals rinse off! Google it. It says it's all chemicals. I was wiping out animal bowls to feed my cats and it's all poison. Put one in water. See what comes off! It's all over Google. Want my my Sam's club membership reimbursed and for 2 coffee makers I had to replace from drying the compartment out. Absolutely should be ashamed of your company.. Wiped my face and tasted disgusting. It's all over google about them too!!! It's poison!

Customer service with Mr. Brandon in the auto department is the worst. Never go to Southfield for anything in the auto department. This is the third time in dealing with Brandon. I have called into the Complaint line, I have spoken with supervisor in the store. However, he is still the same. Nothing has changed. I heard customers in the store, complaint as well. I guess they are desperate and will hire anybody. I'm over 70, and have lived all my life, and refused to tolerate this abuse.

First, I liked shopping at Sam's Club. I like the selection, their dark chocolate and a lot of the prices. That being said, then why only one star? There are a few reasons and they are pretty big reasons to me. The first, we purchased tires from Sam's Club less than 1 year ago. Since then our membership has run out. Well, they do not stand behind their product if the membership has expired. My argument is that if you purchased the product, especially tires, during a membership then it should be covered under the full warranty. So needless to say I will never buy tires at Sam's Club again.

Logged on immediately to try to get just one of the Pokemon boxes for my kid. Immediately, the system locked up and booted me out causing an error code and refused to get back in. I and my family are paid members of Sam's Club. In the sale, it "claims" that a paid membership is required. There are no captchas. Nothing to prove that anyone is not a bot. Instead, the system simply allows them in without any desire to do right by the customer. Bots were able to get in and lock down purchasing and get around the 2 per membership order, ultimately wiping the supply in less than 2 minutes. If every other person's experience was just like mine, I guarantee you that less than 50 actual people were able to make purchases due to lock down that was occurring. Sam's club, do better. Everyone knows that you can. You have the money to do it, so do it.

I have been a Sam's Club member for over 30 years. It used to be a pretty good place to buy lots of items. One of the most important to me was auto & truck tires. I have purchased tires from Sam's all this time. But, in recent years, the service of these tires has become increasingly difficult. First, Sam's no longer takes walk in service request. Not so bad when you could schedule online. Now, you can't even find a way to schedule online. With difficulty - you may find a way to contact an overseas scheduling service and get an appointment. Dropping Sam's going to COSTCO. If you are wise and have this option - do the same. PS. I paid extra for this nearly unavailable service.

It’s so frustrating how they never answer the phone! Every time I try to reach out to them, whether it’s for an urgent matter or just to change my standing order, I’m met with silence. I’ve tried calling at different times of the day, hoping for a response, but it seems as though my calls just ring and ring and ring. I can’t help but wonder if they’re deliberately choosing not to pick up. It leaves me feeling ignored, and I just wish they would make an effort to communicate.

I have been on the phone since I’ve been out of church since 1230 and I’ve been cold since 3 o’clock and that’s ridiculous. Sam's warehouse needs to do better because I’ve been calling about one of my packages. They left my toilet paper out and my chicken and my M&Ms.

I've never had a Sam's card in my life. I went to Sam's with a friend one time. Come to find out if you go to Sam's and buy anything with anybody who has an account if their account is put on auto renewal they will charge your card. Found out I had paid for their membership for two years without my permission. So basically if you do not want to pay for somebody's membership do not go to Sam's!!!! Sam's was no help at all and neither was the bank. I will never get a Sam's card in the future. Their system is messed up and they're more concerned with getting a payment than what's right.

During the holidays, I was out shopping at Costco and Sam's Club when I noticed they were both offering the premium Intuit TurboTax software. I purchased premium TurboTax software there, assuming it was the full product. There was no clear signage indicating that the box was only a sample and that I needed to pick up the actual software at customer service. Well, last night as I gathered information to prepare my taxes, I later discovered the small print instructing me to go to customer service. I first contacted Costco (where I had also been shopping). Their team was courteous, professional, and immediately willing to help. Once, I realized I didn't purchase it there I went to Sam's. Unfortunately, my experience at Sam’s Club was the opposite.

I pay extra for some special privileges like shipping free, and Sam's won't deliver to me anymore. I had dog and cat food shipped weeks ago without issue, I tried it again and they refused to ship. I went to Sam's yesterday to ask why not, the manager required me to contact corporate, called immediately 888-746-7726, was dumped first call without speaking to anyone, second attempt sent to the Philippines, and could not understand the women, put me on hold then dumped again. Sam's corporate is Philippines based, I guess. I've had Sam's Club privileges for more than 20 years.

I called to renew membership. I'm over 65 yr. They charged me 899.90 for Nordstrom gift cards. Then when I disputed it Adam admits His Mistake. But can't get my money back right away. He says I said I was sorry???. Then proceeds to hang up on me. When I call back a woman answers and thinks it's funny. I'm retired. 899.90 mistake is a big deal. Been on the phone 2 hours and probably won't get my money back for 3 days. Asked for supervisor. There isn't one. SURPRISE. THE representative making mistake is Adam.

I really like Sam’s Club especially their pharmacy. I went in yesterday and I saw a kid at the food court with a dog on the table the size of a rat. Really disgusting. Do you not have any rules. It definitely wasn’t a service dog. There is 6-8 people standing around watching, doing nothing.

This particular review concerns the inability to reach anyone in the club pick up area. There is no telephone number for them, no option on the store telephone number. AND, when I called the number and wanted to speak with someone, it rang for 4 minutes before auto disconnecting me. I called back 3 different times, trying to get someone in different departments to answer the phone and bakery finally answered. She assured me that a manager would pick up after transferring... I was auto disconnected again after 4 minutes. I'm disabled and waited for my order for 30 minutes before finally waving someone down to help me. Very disappointed. Also, shipping is no longer free unless I spent $50. That's disappointing too.

Ordered a king mattress; delivery keep being delayed [frustrating since I had the frame all set and unable to sleep in my new place]; then, when it was delivered the driver left the package at the bottom of the drive way and in a snowbank; to add to this, the packaging [cardboard] was torn, thus making it almost impossible to bring to the house [very heavy especially since I am older]. NEVER AGAIN!

I purchased a Roblox gift card as a Christmas gift for my son. I usually buy them at Target and have never had a problem. This was my first time buying at Sam's Club because I realized I could save $2.50 on a $25 gift card. However, after my son opened his gift, we were unable to redeem the card on the website and he was very disappointed. We reached out directly to Roblox and they said the gift card was never activated and we should reach out to the vendor we purchased from.

Paid for the membership. Waited weeks for a card to show up. Nothing. Decided to go in and talk to someone and ask why. Turned away at the door for not having membership card.

A complete lack of respect, a blatant act of despotism, racism, discrimination, and rudeness from the cafeteria workers. After waiting half an hour to order a pizza, and being the first in line, they decided to make my wife and me wait while everyone behind us received their pizzas. Seeing this, I approached them and asked for one of the pizzas on the counter, but they simply refused. I then asked them to cancel my order, but they refused to do that as well. In the end, I had to wait longer than everyone else and take a pizza I no longer wanted. It's unbelievable that the customer has no rights in this place simply because of their origin.

I was told I’ll receive a full membership of $110 cause someone was using my account to enter Sam’s Club plus was using my Sam’s cash on the account. All lies I’ve been with them since early 2000 and this is how they treat their royal customer. I will never return to Sam’s Club again.

Be aware I have been a member for years, but I do not need to buy much now. January 2025, I renewed my membership. The lady gave me a card and said they do not use them much anymore. She told me I could cancel the card they keep in 11 days. I went there and they could not do it. I called corporate and they could not find l my account or cancel my card, so I canceled my card and was issued a new one with a new number. On my last visit to stock up I used a different card, and they ask to save my card and I said no. They kept it anyway and charged IT TO renew my account. I had to dispute with my credit card company and Sam's to stop them. Do not trust them, I never will never join again.

These are the chickens I found yesterday at Sam's Club in Coral Springs, Florida. This happens sometimes because they don't add the seasoning or they spend less time in the oven. I was able to buy one earlier from another batch, as my receipt shows, and it was a little better. The problem is the bad attitude of a supervisor named Jon (that's what his ID says). He put the thermometer in a chicken and said it was fine, (I did not see the temperature) which is wrong because the chicken had been out of the oven for more than half an hour. The strange thing is that after discussing the issue, Mr. Jon removed all the chickens from sale. If they had been properly cooked, they would have left them there. Be careful when buying rotisserie chickens; they may not be properly cooked.

I have a plus membership with Sam’s Club. I pay over $100 a year to be a member when it is supposed to give me free shipping. In December they decided they wanted to start charging me shipping. They said they considered me as a reseller and they told me that I had more than 10 addresses that I was was sending items to. Now they were going to charge shipping cost!

Was paying my account and a young man by the name of Ronnie was helping me. It was complicated but he was super kind and patient without attitude. He was just so pleasant to deal with, a trait not seen often, anywhere.

I ordered my groceries online. The man arrived and set in his truck for 20 minutes. I went outside carrying 2 babies. He sat in his truck while I unloaded my groceries. He wouldn’t talk to me or help me in any way.

Sam's club are liars & thieves. I called several times over a week ago "telling them not to renew my membership." They assured me my membership would not be renewed. After maybe 1 week or 2 they automatically renewed my account without my permission after I specifically told them not to. They are liars & thieves, I will never spend another dime in there.

I purchased some organic baby spinach from Josie's Organics. The product says fresh and washed but they were not they had eggs the spinach sometimes I normally don't wash them but this time I had to. I will attach 2 pictures.

Lacks effort by the employees. Long waits. No effort towards helping customers and they lack helping each other. I feel like I am in Laredo. Unfriendly people and staff that could care less and not want to be there to work.

Would give a zero if I could. New customer and after I pay they advise they currently don't have any customer cards. So I have to carry a receipt. They say they will get new ones in next week. A week later I drive up.... No Cards. Then they can't scan the receipt THEY gave me one week earlier because it's faded. They do give me another PAPER receipt and say next week again. Extremely poor logistics. If no cards on Saturday I'm asking for a refund.

We had to stand in line for over 1/2 hour at the Littleton, Colorado Sam's Club, with only 5 people in front of us. Neither of the 2 people working greeted us. It took 5 minutes (after the 30 minute wait) for them to get the 2 hot dogs and drink cups we ordered. Another Sam's Club employee, who didn't have to wait in line, stood in our way at the counter as we tried to collect our hotdogs. She was there for a slice of pizza. The soda fountain had mostly drinks with no syrup, and the food court was dirty.

I decided to upgrade my membership thinking pick up would be nice. 🙈What a nightmare. Instead of making my life easier it has just made it more complicated. I decided to order since I was gonna be going out of town. They delayed my order, it was 7:55 when I finally got a message telling me my order was ready to pick up. I clicked on my way and it tells me pick up is not available anymore probably cause the store closed at 8. My kids were left without food. Had to get one of my neighbors to go buy food at HEB for them. Once I got back I reordered, again same thing. Instead that after receiving it was delayed now it got cancelled. Telling me it could take up to 10 days to get refunded. 🙈🙈🙈🙈

Absolutely horrible delivery service. For 2 days in a row now our deliveries have been misdelivered with-in our apartment complex. Our buildings are numbered on the front 1-8 and the doors are lettered A-D. So 8 building options and 4 different doors per building. I understand there are lots of numbers and lots of letters to try to comprehend, but for 2 days in a row now your delivery drivers have misdelivered our orders and then were taken. The residents claimed nothing was delivered there even though in the GOD D***** pictures you can see the items in front of the wrong doors.

Fist of all…..the fact that the curb side workers can’t receive tips is a problem in itself but you’ll have the audacity to charge a fee and mention some charity that the money goes to. For those that don’t know, charities ONLY has to gives portion of the proceeds which shows that most are scams. The products that I want are never available.

I bought a bottle of the fresh squeezed orange juice. This was like 10.00 for a quart bottle. That is the poorest excuse for orange juice! Does not even taste like orange juice. Take it off the market!! Most of my bottle went down the drain!!🤮🤮

It’s been. 1 month since we ordered online a dishwasher, they keep giving us the run around about our delivery, they cancel and reschedule without even telling us what they will be doing. They are so incompetent and irresponsible, they don’t communicate or follow up with us. We have already paid 1 month ago. I’m so aggravated about their negligence towards my family and I.

This review pertains only to the Sam's Club on US Hwy 290 in Austin, TX. There must be a problem with the meat refrigerator in the back of the meat department. A couple of months ago, I bought a rotisserie chicken there. They used to be great. This one must have already been spoiled before they cooked it. I had to throw it out. Yesterday I bought a package of lamb chops there. Today I was going to cook them, but they smelled pestilential, so I had to throw them away. I even had to take out the garbage because they smelled so bad.

Only one person working the return. Been standing in line for over 30 minutes. This place sucks. Please hire more people. Ready to cancel membership. I can't tell you anymore. So please let me submit this.

Just after I renewed my membership the Scan and Go stopped working. I made two trips from quite a distance and left without getting what I needed. After discussing the issue with an associate there was no resolution. They took my money but didn't provide service.

Incredibly low price and Excellent service!!! I purchased an over the counter medication at a fraction of the cost at WM. Ordered on a Thursday evening and it was delivered to my house in the middle of nowhere (SW Texas) a mere 42 hours later. That's great value and excellent service in any book.

Sam's Club don't care about their customers. Sam's Club removed the free water. Replaced it it seltzer water and a pay for water profit machine. Can't wait for Costco to come.. Just as bad as Walmart!

Absolutely the worst customer service ever. Rude employees and their prices are no longer that good. I'm glad to shop elsewhere. Used to be better, but the employees have gone downhill and management is a joke.

Doesn’t even worth a single star. They sent me a damaged product and when I initiated the return pickup, they scheduled the pickup window multiple times made me wait without informing and no one turns up. When I called the customer care, they are rude, not responsible, no knowledge, just hung up on face. They don’t value customer’s time and money. They play with our time and 1000s of $$. I have been telling them that my credit card due is nearby and I can’t convert the bill to EMIs as I’m returning the product and it’s hitting my credit score as my product is 2700$. No one cares. Worst ever decision I made buying their product. I made 100s of calls, emails and spoke with supervisor Cristian, executive Daniel, Jocelyn, Jam and many others. No one knows their job nor value the customer. After hours of making us wait, they hung up on face.

My Parent takes a specific genetic brand diabetes medication. Normally Sam's Pharmacist could get but in the last 2 months I've been going back and forth thinking the delay in this med was with the doctor at Optum. The Pharmacist kept telling us the manufacturer of the drug is backordered. After 5 attempts and waiting 7 weeks I had my sister that works at Walmart ask her pharmacist. They had it within 1 days and I had Sam's Club Pharmacy transfer the prescription. When I ask the Sam's pharmacist was Walmart pharmacy able to order it but you weren't? All they said was I'm sorry about that!!! That is the worst answer or excuse I ever heard. Perhaps the pharmacist gets bonuses for using a specific lower cost Generic drug. In any event probably the worst encounter with trying to get life saving drugs for my elderly parent ever. I would never refer Sam's club Pharmacy to any family or friends.

Beware of Sam’s Club Scan&Go. Had Sam’s Club Card for Decades, I get frustrated when they change Scan&go every 6 months. Now to use Scan&Go you’re required to use store Wi-Fi, can't use my more secure cell data. I called Sam’s Club Corp to ask why. First I got call center in El Salvador, I asked for Corporate, then transferred to Philippines. Finally got a US call center (never got Corp). They could not explain why they forced us to use store Wi-Fi. I don't know what Sam’s Club is up to, but they obviously put their own wants above the security of their customers. Very sad - Sam must be spinning in his grave.

I had the plus membership which included free shipping over 50 dollars. Since I live an hour and a half away from the nearest store that's all I use. I'm a mom and like to send my children things to help them out so I have items they use sent directly to them. I have also sent a few friends things when they were in need. One particular month I made a lot of purchases. Two to my children, my sister to help with a celebration of life, a coworker who's wife was ill, and to myself. They flagged my account and refused free shipping. I was told I had shipped to over 10 addresses which was not true. I cancelled my subscription in March. I recently tried to sign up again but I was still pinned as a high volume customer. So beware of buying to much from here or gifting to anyone.

Sam's Club in Rocky Mount, NC is so cheap that they are refusing to give you a copy of your fuel receipt which is against the law. If you ask for a receipt you are to get one if you purchased the item. That is part of the Unlawful Trade and Practice Act. However they stated to come back in 2 days. Went back today only to find that they did not report my purchase on my membership card but on my credit card it was taken off! So I had to go through all the trouble to contact Customer Service at Corporate level. I hope this is not a USA wide issue and ONLY this Sam's Club because if so I am pulling my membership to go to Costco as I like the way I am treated with care!

The Club has gone down in product & service consistently over the years. My recent experience just proves that they don't care about their members or what kind of service they provide. No one at the club can help you solve a problem. I received an online order in an open box, asked me to pitch the stuff & but provided a refund.

Review your business model and align your schedule of pickup with your resources. We should NOT have to sit and wait 49 minutes when all spaces are full and you are not able to keep. 12/1 Woodbury, Mn.

Never buy a tire from Sam’s Club. I bought four tires for my daughter’s car less than two years ago. I usually have them rotated when I have her oil changed at Walmart. It’s just more convenient. However, I went to Sam’s today to try and get them to rotate the tires And they refused to do it because they said the tire tread was in the yellow. Then I advised them, the tires were less than two years old and only had about 30,000 miles on them. They agreed there was a warranty on them. Then the gentleman wanted to see all the paperwork from where they were rotated.

At Northside Jacksonville Club, my Ford EcoSport required a new battery. Key Tag # **. Middle aged, ** technician (name Marcum ??) was indifferent when I approached him. At 10:00am, I had to greet him to be greeted back. After the car was ready, I greeted him again as he was at the checkout desk. Same feeling. I went to the car, the floor was dirty with all the debris from his shoes. Sad Sunday.

I bought the double pack 20 lb Kingsford charcoal and they were terrible. It was like they had been wet and dried, they would not stay going. I had to keep adding and adding coals I used to bags for a day of bbqing. I normally would have used 1 bag or not even a whole bag. The worst day I ever had using Kingsford 11/27/25. Ps I love Kingsford but not from Sam's no more.

I went shopping on Black Friday just to get groceries and I go to check out at 8:30am and they tell me I can't check out until 9 because I am not a plus member. That is crap. Maybe you should put signs up that say that before you walk in! Won't be back!!!!

I had a wonderful shopping experience. Linda along with Abigail help me and my daughter in-law with checking out they were fast didn't have to wait long... Thank you Linda, and Abigale once again, keep up the great work.

Recently, Sam's has been giving people using their app a deeper discount on certain products. I sent 2 e-mails asking why? I pay for a membership just like everyone else. I have waited close to 2 weeks for a response, never got one. I pointed out this is discriminating. I've also read where they plan to do away with all cashier checkouts, I will be joining a lot of other people that will be switching to Costco.

Limited parking. Limited handicap parking. Massive pick up parking not being used. Remove pick up parking so customers can find parking. Also stop employees from pushing app for checkout. Confusing and no longer interesting in customers. Plus review site is a joke.

Sam's as a whole not bad, could be much better though, this is more towards the sam's credit card, is a joke and a pain, and you call sounds like you're talking to AI Asians I think with heavy accents. Hard to understand, finely canceled my card way more trouble than it was worth, and they're pushy and rude.

I ordered an 8" table and everything with the product itself was good. However, they left the large 8" pallet at my front door, which was very inconvenient. Next time I will order it to Walmart or Amazon.

So I was following the app to track my package and I noticed that it quit tracking and said to call. So I called and I got somebody from India it sounded like who was not paying attention to anything that I said and then transfer me to another lady. The lady that was on the phone just bluntly lied to me and tried to say, "Oh it hasn't been picked up from the store yet," and I said, "Yes it has because I was tracking it." She then got quiet when I asked her, "Why did you lie to me," and she would not answer me back at all. She totally ignored me until I finally hung up. 10 minutes later my package was at the door! I don't understand why you hire people for phone customer service and they're rude and nonresponsive when you call them on their lies. Best business is to keep it real and honest with the customer because now I have such a horrible taste in my mouth I think I want to go to Costco.

On November 05, 2024, I purchased from Sam's Club Tire and Battery Center four brand new tires which included a Tire Warranty and Premium Tire Installation Package (Sam's Club Membership Benefits). October 14, 2025, I scheduled an appointment for Club Tire and Battery Center to get my tires re-balance and rotated as was a part of the premium tire installation package (Sam's Club Membership Benefits).

Can't get pizza/hot dogs anymore unless you place your order via app ... Full blown digital BS... No more Sam's Club, will make sure to spread the word, nobody should go there anymore. It's literally discrimination if you can't get food when you don't have the app!

Sam's Club never answer the phone, wait time, checking out is horrible. Charge 100 dollars just to shop and never have enough cashier. I have returned meat several times because it was no good. Milk spoiled. Do better Sam's club

Sam's is nothing more than Wal-Mart. I don't see any difference. Sure, you can grab some crap food on your way in or out at the crap bar, but truly, I can't think of any good reason to have a membership. Regretfully I do. My household ONLY purchased the membership because 1) Costco would not let me in to use MY HUSBAND'S MEMBERSHIP. Silly but true. So, we thought getting a Sam's card would offer variety and ease of shopping. And 2) Because there was a $60 coupon for the premium membership so we said, "Why not." I LITERALLY CANNOT SHOP THERE. I go in circles searching for something of quality I feel good about putting in my body and it just isn't there.

Sam's always short of help struggling to assist the members! It's usually one person doing two tasks, like self-checkout, cashiering and they have to stop to assist another member while in the process of ringing up a member at cash register.

**Title: Ruined My Glasses and Displayed Shocking Discrimination - AWFUL Experience** **1 Star** This is the worst customer service experience I have ever had, and it comes from the Optical Center at the Sam's Club in New Port Richey. I am writing this review out of sheer frustration and disappointment. The manager at this location completely ruined my eyeglasses. The work done on the lenses was shockingly poor and unprofessional, leaving them misaligned, and totally unusable. A simple job that should have improved my vision instead resulted in a pair of ruined glasses.

Horrible customer service at the Lakeland, Florida location on 98. I arrived at 1:45 for a 2 o’clock preset online appointment with my car, bought brand new for tile, spend almost $1000. The guy who greeted me told me to get out of the building because I ended up going over the chain to look for somebody to say hi and let them know that I was here, very rude. Then he proceeded to tell me that something happened that the supervisor had left and they are an hour behind. If they’re an hour behind, you should’ve called me so I could’ve gone home and then come back for 3 o’clock. It’s absolutely ridiculous.

I am traveling and stopped at Sam's Club in Clarksburg WV to do some shopping. I checked online prior to entering and found I could obtain a guest pass for the day, or worst case buy a senior membership for $25.00. As I entered the store I was surprised there was no one checking for membership cards on entry. I completed my basket full of shopping and stopped by the customer service desk for my guest pass. I told the woman I was not a member and asked if I could obtain a day pass. She said, "We don't do that anymore!" I said, "Ok, how about a membership." She said, "that will be $50.00". I said I checked online and saw a there was a senior membership available for $25.00.

Motorized carts are non existent, they are always broken or uncharged. These carts are vital to customers with mobility issues. Both stores in Richmond VA, Midlothian and Broad Street. Buy news carts, I saw a lady stuck in the back of the store the other day, her cart broke down, it was charged but did not work. She left her cane in her car because she thought the cart was going to get her around the store and back to her car. Customers with mobility issues are customers too!

Sam's can be a good deal and recently I started shopping there more than at Walmart. HOWEVER, this review is primarily about the delivery service, Spark. The drivers use extortion to get you to tip. If you don't tip, or if you don't tip "enough" or "as much as they think they should be tipped," your order won't get delivered. Period. After having many orders messed up by Walmart (also uses Spark drivers), I now tip after the delivery arrives & I am sure everything I ordered is there.

What has happened to Sam's Club? Clarksville, TN has the worst Sam's Club and I don’t think it could get worse, but it has. First, taking away ability to purchase at cafe is big mistake. You have to go through a cashier line to order, or get the app. So that is always meaning more time waiting in line. Then you go sit in the cafe line. Then. You wait In line to leave the store. If you are not lucky like we were not your cashier scans one thing twice and not another item, which means yep another line to get it fixed. Then guess what….Back to the line to exit the store!

No one picks up the phone in Corona. NO ONE!!! I called 8 times in a row for about 3 minutes each before getting disconnected by the automatic message each time. I had a issue where I was quadruple charged for a product.

Don't see the savings on all items. It's like most stores, you have to do your homework before you go. The fuel: beat prices in town, BUT they limit how many gallons you can purchase. The pump shuts off at 22 gallons.

I purchased a car battery from Sam's Club last year. The battery went out and showed a manufacture date right beside the 3 year warranty sticker. I went and got a new battery (exact same one, same design) to exchange. They tested the battery and it came back as being bad. Then they would not exchange it because we did not have the receipt. Asked them to look it up and they "could not find it". They wanted me to purchase the new battery then then they would take mine and get paid full price for the warranty. Do not go to Sam's for anything. I would give a 0 star if I could. I have been a member for 2 years. They know full and well that Duracell would refund the whole price for the battery as its still under full warranty. The guy working the desk was upset because I stood there after requesting for someone for 20 minutes after I complained for no one coming to help. Again.. Do not buy anything from Sam's, they will scam you.

Each time that I visited the Matthews NC location, I've found the customer service desk representatives to be rude and condescending, they're not focused, don't know their job or very dismissive. Need training.

Sam’s Club has started doing something that I personally find despicable. You are forced to sign for auto renewal on your membership. You are not given a choice unless you want to totally cancel your membership. Because of this, I cannot remove my method of payment from my account. This is just dirty and underhanded and I’m thinking I may just not remove my membership now because of this.

Purchased a Starbucks gift card, when the cards were separated (4 ten dollar cards) the tiny "glue" they use to secure the cards partially removed some card numbers, I took the useless cards back to the store and they told me "sorry ,we can't do anything about that". I called Starbucks themselves and was told "we can't help you, you need to take them back to the store "so....out $40 and no cards! Been a member for decades!! So upset with them, probably start going to Costco.

They got great stuff in the store.... Until you need to return it. Bought a battery, Their fancy AGM battery.... Dead in a year. This is a car that does simple freeway commutes to work. First, I call to make sure they have a replacement. You can't even get in contact with the store on the phone.. It takes you to a Call Center, and I question if the call center is in the U.S. as before I was hung up on and the 2nd call had heavy foreign accents. Call center tells me the wrong hours of operation. Sooo, first trip is pointless because the garage is closed... 2nd day go to the battery center/ I learn the Sam's club card that has all of your purchase history is absolutely useless. I need a Paper Receipt in 2025 for a battery like I'm at DMV! Sooo, I walk 100 ft to the customer "care" where there's only 1 person working with the line of stay at home moms returning last weeks haul of clothes that don't fit. Goodbye 20 minutes of my life waiting for that journey to end.

Sam's Club is great, I love shopping there. But I paid $55.00 for my membership and when it expired the cost of membership doubled to $110.00 for a plus membership. I on a fixed income now and can't even afford the $55.00 membership. So the doubled fee is unthinkable for people like me to pay. Try making a low cost plus membership for senior citizen and low income families and get more customers.

I was invited to piggyback on my husband‘s business account so I could track my own orders. They took the business yearly fee out of my debit card. After one month of being on this account. When I called to discuss it with a customer representative I got to talk to a very rude Mexican person who told me it was tough luck for me that my credit card was on the account. I will never shop at Sam’s again. Life was better before the Internet.

I was taken to Sam's Club as a guest. Purchased Member's Mark Fruity Snacks box of 100 pouches for $10.78. When I went to pack the pouches for breakfasts, there were only 83 pouches plus 6 empty. That's 17 days a child goes hungry. Shame.

I had the best experience today getting a new battery. I had an appt. Arrived on time. Landon was so pleasant and efficient. I shopped while they replaced the battery. Within 30 minutes, they called to say my car was ready. Everyone was so pleasant! Sam's was $100 cheaper than O'Reilly. (cha ching)

I purchased the plus membership a few years ago because I live 120 miles round trip from our nearest Sam's Club and free shipping was a big plus for my family. Over a year ago they made it a minimum $50 purchase to get free shipping. OK, I'll live with that but now there are more & more items that are not eligible for free shipping. Always preferred it when I lived fairly close to a Costco. If there was a Costco anywhere close to me, I'd drop Sam's Club immediately.

Very poor customer service. I requested a refund for a product, but the process was slow and confusing. Customer service gave me different answers each time and never resolved the issue. Very disappointing experience (10/12/2025).

We ordered new tires and dropped our car off at the tire center. When we buzzed the door to be let into the tire center someone in the garage popped their head out and said, "Go around to the front of the store to get in." My spouse is disabled and walking that distance would be very challenging. It wasn't until we asked again that they noticed my spouse walks with a cane that they then buzzed us in. When we returned to pick up the car they refused to allow him to leave the tire center from their door. The car we were picking up was literally on the other side of the door! He had to walk through the store and back to the garage door.

I want to file a complaint about the woman at your customer service counter (at Chino) who handled my return. She was extremely rude and disrespectful. Instead of helping me, she challenged me and said, “You know we can’t resell this once the box is open,” in a sarcastic and accusatory tone. Her attitude was completely unnecessary and unprofessional. I also felt I was being treated differently because I’m ** and she is **, which makes this even worse. This behavior is unacceptable and needs to be addressed immediately.

I purchased an AirPods online. Realizing it’s wrong kind went to the store. Exchange it for AirPods Pro. Did not like. I went to the store. The manager and lead are trying to tell me the box doesn’t match the AirPods. I told them it means they sold me wrong item to be begin with. That’s why it didn’t sound well. I felt very disappointed the way they treated me but it’s really Bad and told me to go and see if I can return it online and demanded again before they said they will refund it back as a card. I have been a member for over 18 years in and out. I like shopping there. It’s just that it’s far from where I live but I surprised the way I was treated. The Manager needs training but she is not good. Representatives lead and manager are all racial profiling me. It's sad. If item doesn’t match it's new in the box you want to tell me they can’t make a mistake packing it and you blame it on me. It’s just not right.

Sam’s Club used to be a good value for my family as we live in a rural area with a two-hour drive from the closest Sam’s and the free shipping with a membership was a great benefit. However, recently, not only did they start requiring a $50.00 minimum, but frequently they show items as being in stock for shipping but then when you place the order, those items are kicked out of my cart and I’m told my address is not a good address for delivery. When I contact a chat person, they tell me to put the items on a list so I will be contacted when back in stock. However, that is impossible as their system does not show these items as out of Stock.

Went to our nearest Sam's Club the beginning of Sept. We were reminded our membership was expiring. We thanked the cashier for bringing this to our attention, but we would pay the fees another time. Oct. 1st our bank contacts us about two large charges from Sam's Club. Sam's Club charged our membership fees to our account on record without permission and did it twice! We filed a fraud claim with our bank, had the charges reversed, cancelled our debit card, and now have hours of paperwork to do. To say we are pissed is the the understatement of the year. For this reason, we will not be renewing our membership.(We have been members for 15+ years) Be careful, watch your bank statements, Walmart has many of the same items for the same price. We will continue to Shop at Costco where honesty and customer service is better.