Sam's Club Reviews

I am deeply disappointed by the appalling experience my husband and I had at Sam's Club on July 29, 2023 around 4:45 pm. As upstanding members of this community - my husband is a sheriff's deputy and I am a speech-pathologist in Davis School District- and loyal customers of Sam's Club, we expected better treatment and respect from this establishment. During our routine shopping visit, my husband was subjected to what I believe was racial profiling by one of the store managers. It was embarrassing and distressing, and it made me never want to come back to this location despite it being one of the main places we buy groceries.

To a customer, this is one huge store. If I use the app that they provide that allows to store the credit card with them too- I expect to use it at the cash register to pay for all items. Well I can’t- and employees are clueless when can I not use the app- so I have been finding out this the hard way after esos it f time picking items - to find out I can’t scan any go or scan certain items or show them my form of payment store- so I can’t pay and they can’t understand why- only that it can’t be done because they do not know how. We have a shared credit card so two people can’t carry the physical card at the same time- so the person (me) that only carries the app (with card in it), is affected by not being able to pay for certain items.

Nicole, John and all the staff at the Sam's Club pharmacy on Spring Mtn. They go way out of there way to help you. I come there a lot and every time they take care you. I want them to be told by someone in Management. Please commend them

I usually never order more than three items at a time from Sam's Club online, and delivery is usually two days, if not delivered the next day. This time I ordered seven items. This was on Sunday and the estimated delivery date was Wednesday. When I checked the order on Tuesday evening, it was still "processing." So I canceled the order. The website confirmed it was canceled. Wednesday morning I checked the website, and it did not say it was canceled so I called Customer Service. The polite lady verified it was NOT canceled and said she could not cancel the order even though it had not shipped. No tracking information was available. Something to do with the vendors? The polite lady said I could not cancel my order and I could not request a refund until after my order was delivered, but she could not give me an estimate for when it would ship.

Not worth what they're charging for membership. I'm pretty sure they are stocking the stores at the southern border states, saw on CNN that due to migrants coming over border the government and charity agencies are buying all goods needed through Sam's Club to maintain the people coming from all over. I live in the Northern Midwest and can't even buy a bag of Doritos! The meat section was totally empty as well as the produce section, smack area, no tide for laundry, etc. When you look online it says items are there but when you show up it's empty of the items you want. Cosco here I come!

Taxes that are paid on purchases using split payment method EBT and a bank debit card..Consumers are paying full amount of tax for the total purchases for food using the EBT card, and the bank card is charged the taxes which are supposed to be exempt on food purchases made with EBT but not at Sam's Club. This practice is not encompassing of Government standards for residents of the State of Alabama shopping at Sam's Club. Unfair and unethical!

I purchased items on the deal, when you purchase $50 get $15 gift card and I don't reserve the gift card, the store manager Tony at Janesville Wisconsin is not helping me to solve the problem. He is very bad store manager.

I ordered a large furniture item for delivery only to be delayed nearly 3 weeks, took 3 attempts and waiting most of each day to get the item delivered. Customer service was zero - I was on hold for 1 hour and 3 minutes, hung up on twice and transferred over 5 times - only to start the same repetitive nonsense over each time. My item was dropped in the house, left in the box - stapled shut.

I have been a loyal Sam's Club member for over 20 years and was happy shopping there until they implemented deceitful practices and lied to me. The Customer Service Staff (Vrindra and Joseph) perpetuated those same lies and practices. Hence, when I returned an item today, I was informed that I paid for it with CREDIT! NOT SO!! I showed my bank statement and was STILL TOLD that I made a CREDIT CARD purchase!!

My wife and I made an appointment for a battery check and battery replacement approximately one week ago. We told them the year and model of our car. When we got to Sam's Club yesterday (12/19/22) we waited 10 minutes to check in. Once checked in we waited again. The staff came back in about 15 minutes and stated their battery checker was not working. I asked and they stated they only had one battery checker. Why only one I asked with no reply. They stated they would not be able to get another one for about 2 weeks.

Sam's Club has fewer items available with each visit. Their website lists the items as available but after taking the ride to the store I find the items are not in stock and not available. I also find that they are constantly discontinuing items I regularly look to purchase. Their membership is becoming more and more WORTHLESS as each day passes!

Twice, I order groceries through Samsclub.com and my order was delayed over a day without notice. I called and asked them to re-order and also requested for an inconvenience credit but I was told I should expect a call. In other words, they decided to continue to delay hoping when my items is delivered in a couple of days I would be happy. I still need my inconvenience fee; I will continue to post my displeasure.

They gonna give you a hard time returning the items as long as they stopped accepting online returns in their store and most of their jewelries from a third party and each vendor has his own returning roles. I have been waiting for over a week now after I return the item via FedEx and till now did not receive the refund back.

I stopped at Sam's Club in store café and was surprised to see that they had Dropped the price of the hot dog combo from $1.50 to $1.38. The large sign above the counter said "NEW LOWER PRICE". I thought, "Wow, nothing ever goes down in price but I guess I was wrong." I then ordered two combos and was charged $1.50 for each. I know I am only talking .12 cents each, but I said "Hey your big sign above me says new lower price". The response was that no one had changed the registers and they can't give refunds. I guess they should work on the timing. Either way it's still a great deal.

Just bought my first Cyberpower pc at Sam's club and I was happily surprised. Turning it on there was no attached virus crap that I usually have to pay someone to remove. Top-of-the-line Geforce RTX 3060 graphics card on a great Asus motherboard. This computer screams! Fastest computer I have ever had with windows 11 and an i7 processor. Great buy for the money.

I've been a member of Sam's since 2000. Ever since Covid hit, these stores have gone downhill fast! In 2020 I could purchase all of my food needs in one spot for three people for about $350 for a month. Eggs were about $8. Butter was about $4-5. Turkey patties $8. A box of 40 count hamburger patties $20. A box of hot dogs, same. Tater tots $6.

Been here 2 hours on a walk-in .Car's been sitting in inside and nobody's worked on it. An hour later the car pulls in with an appointment to working on it. They still haven't got to mine. No sense of urgency whatsoever and has no clue when he'll get to it. There's three of them back there and no one's working on anything else. Just lazy ass people. This is Sam's club Asheville North Carolina off Patton avenue in West us.

Never order a large item from them. The 3rd party delivery company they use is horrible and will have you waste your day expecting the delivery only to have them never call (supposed to call 30 minutes ahead), and never show up. They are understaffed, and they can't handle the work they have. The driver will lie and say nobody was home, doesn't matter if you are. Plus they are supposed to call, but they don't if they are running behind and just don't want to deliver that day.

Went to my local Sam's club gas station to buy gas. Purchased $14.03 in gas with my debit card. Once I got home from other shopping I checked my bank account balance and saw a $100 pre-authorized debit charge to Sam's club. I called my bank and informed it won't be returned to my account for three days. I have two autopays pending and once those go through, my account will be overdrawn now. And my bank says they can't do anything about this. My advice is to NOT use a debit card there. And I will never purchase gas there again or have anything to do with this business.

Our order has been cancelled about 4 times. I keep contacting customer service and am told they will give me priority or they will call back in 24 hours. Nobody calls me back. This is very frustrating. I have researched and others are having the same problem and get no answers. Apparently there some shipment companies that are scamming Sam’s Club on refunds. I am just an individual and they only refund I have gotten is when they cancel my order and put the money back into my account. What good is a membership that you can’t use? They just take your money and run.

Customer service seems not to exist at store level, or at corporate level. If you call the store, you will be put on hold for 20 to 30 minutes and no one from management will ever pick up the phone. Regardless of whether you want a local manager, or upper level management at the corporate level, comma you will never be allowed to speak to anyone of any importance. I am moving my membership to Costco's where my money seems to be appreciated as well as my membership. Kudos to Costco's. After 30 years of loyalty with Sam's club, I'M DONE!!!!!

I have never received worse customer service in my life. I have had an issue for 2 months, have been on the phone with 10+ representatives fully communicating my issue, being told it was fixed, and it wasn't. Communication is poor, Sam's Club will block your orders without telling you why, and you'll be left paying for a membership that you can't actually use.

I purchased a clock online from Sam's. When I discovered it was damaged, I called to get a return label, and was told by the rep that the Supervisor would not authorize my return because my membership is no longer active... Mind you the rep agreed to return my item initially. Then mentioned that my membership was expired (it expired 2 months after the purchase). Since I declined renewing my membership. They declined my refund. They put me on hold for 10 minutes to speak with the Supervisor. When I finally spoke to the Supervisor, I requested a copy of the return policy where it states that previous members cannot return items purchased before membership expiration. She could not find it. I've yet to receive the documentation.

HORRIBLE is a kind review! Cannot get a U.S. based person on the phone, called customer service number 3 TIMES, total of 2:52 minutes and got disconnected ALL # TIMES! Because they have no clue how to respond.. Issue= searched robot vacuum online, in the search bar drop down recommended box is the Shark Item # 980215264 Shark IQ Robot Self-Empty™ XL UR1005AE, Robot Vacuum, IQ Navigation™, Wi‐Fi with a price of $299.91. Click on it to purchase and now the price is $441.98. Thought is might reset in cart but NO, it's still $150.00 higher.

I was added to my wife's account and I paid the add-on fee using my credit card. When it was time to renew her account, Sam's charged my credit card $140.00 without asking me. At the time I signed up, I was not asked or given the option to opt out (if it's their standard policy) of auto renewal. My wife had 3 credit cards already on file with them, which had been used in the past for renewal.

I've never owned a Sam's club membership! Yet yesterday someone in AR used my personal debit card for not 1 but 5 different transactions at Sam's club online. I call in hopes of having the company rectify the issue and was told since I'm not a member they are unable to help me, but then offered me a membership for them to then be able to tell me where and when the transactions was being processed from. I like most do not have $2,900 randomly laying in my acct for anyone to just choose to use and now I'm being pushed up against a wall where my bank institution is saying speak with the merchant yet the merchant won't speak to me without having a membership! Absolutely disgusting behavior!

I only used the membership one time and I don’t need 20 boxes of Mac and cheese so I didn’t go back. A year later they took $100 out of my checking account with no warning. I had canceled my account the day before but they took my money out anyway. And the rude customer service agent hung up on me when I asked why it was going to take 15 days to get a refund even though it didn’t take 15 days to steal it from me.

Sam's Club is dirty to customers. I paid my credit card on time and usually 30 dollars over the minimum payment. What did they do? The company lower my credit limit without any warning. Why? I have no clue. They didn't care by lowering my credit limit, that I would max out my card. I went from $1,200 to $430. I have never had any company do this to me. I owe a total of $289. Once that is paid, I'm closing the account and turning in my membership card. These days where gas is so high, I used my card for gas mainly. What a dirty way to treat a customer that paid every month 20 days before time.

Sam's Club sells the liberty hearing aids, I purchased a top of the line with bluetooth capability less than a year ago. They asked what phone I had, android at the time, then asked what version of OS software. My version was not at the required version. I was told I would not be able to use the app until I upgraded. Well I recently upgraded my cell to iPhone 13. But could not connect to my hearing aids. So I went to Sam's club to fix the issue and was told I bought the hearing aid for android it will not work with iPhone. This is my WARNING you can never switch phone types after purchase. I am a software architect by trade and nobody ties OS specific technology in the hardware, they put that in the apps so you can switch. I paid just under 5K for these hearing aids and will not be able to use the advanced features.

This sales guy did a great time. I came in April 19, 2022 and he spent a long time to prepare my hearing aids and be sure they worked well. I left same day and I could hear. I would recommend him to anyone.

They advertise their hearing aids all the time on TV for incredibly low prices, but in the store, you are sold hearing aids at $2,000 each ear. That is fine. I would pay that to hear, but they told me they were rechargeable, but that took an extra 4 months to get. The rechargeable batteries don't even get me through the day (the replaceable batteries got me about 4-5 days). They go in and out with my phone controller. The brand they sell is "Lucid" and I would not recommend these hearing aids at all. I have had nothing but trouble and I need to hear clearly for work. The rep at Sam's has been wonderful but they split his time between two stores and when he isn't there no one else can help you.

Went online to check out products at Sam's club. Created an account to save what I liked online, If it was possible, since most sites allow you to do that. Wasn't a member but my family member was and I was going to the store with them. After done looking went on with my day until I got an email saying I got a temporary 24 hrs card. I was like, "That's really nice." I'll go check things out without my family member so I didn't have to wait for them to go shop. Get there and I only bought 1 thing (a new tv) and I saw the price online and above the product on the display, so I didn't even think anything of the price.

Why should I be paying for service I can get anywhere else, it's not like they're doing anything extraordinary for their members, take today for example I ordered a cake and because of the weather and bakery team call out but no manager had no idea to call customers and apologize for their cake not being made, so why should I pay for messed up services you can get free everywhere else?

Months have gone by. I have repeatedly received emails saying my situation should be resolved. I have spoken to several team members in person and by emails. Supervisors and managers act clueless and treats the situation like it is solved. This is misleading and false advertising. I just expected what they promised. It's been a ridiculous joke.

Sam's Club is a Thiven rotten place to do business with, I just got an email mail that said, "Good news. We just auto-renewed your membership. No worries we had your card on file so you are all set." What gives them the right to charge my card. And how they have my card on file is another issue I am really mad about. I would never ever give any company a card to keep on file, so if you a Sam's Club member beware of Sam's thiven tactics. I am now a Cisco member. And apparently a Sam's member we at least till tomorrow.

I joined this club to be able to benefit from discounts. I discovered that the clubs do not often have varieties of items which means visiting a club still ends up visiting another store for the rest of my items. I decided to still hang on at least for gas discounts but then I discovered while driving around that some though few non-club gas stations offer either same or even lower fuel prices making me to wonder more if I really need the membership. An example of a fuel station which I previously mentioned to a club member is K-Circle at Tower Rd Aurora where I get gas without membership but lower than Sam's.

If you take the extended warranty on something from SAM'S you will never be able to put the warranty together with the item you bought. I bought a $500 printer with a $50 extended warranty. It has been impossible to put the printer with the warranty. They say I have to go to some third party web site, enter a bunch of information and then mail the receipt to the third party company within 30 days. Best Buy has it all on one site. It shows the warranty next to the item you purchased it for. You don't have to do anything but pay.

Sam's club took the membership fees off of card they had no business taking the membership fees off of. As a result I decided to cancel my membership. Was told in 3 weeks I'd be getting my refund of memberships fees. This was not true I never received the refund. Do not join Sam's Club! If you already are a member do not pay your membership fees with a credit card or debit card. Use cash only. You do use any kind of card at Sam's Club. Be very very cautious. My advice would be either used cash or don't shop at Sam's Club at all.

A delivery driver totaled my parked car on site.. I have multiple emails regarding safety concerns.. Did not receive any response.. This has been a nightmare.. They don’t care.. Be mindful in their parking lot.

Sam's Club member services are a joke. I ordered a $1000 plus. for a week now I have been lied to with promises of a refund and a gift card for me to get the item in the store for a item I ordered LAST MONTH!!!! Again I was promised call backs, updated emails and a refund. Here it is a week later and another call to 888-746-7726 to those who do not understand and continue to tell me the same script. "We will refund you", "The case is still being worked". WTF. It's been a week and you can't honor what you said a week ago, Monday, Tues, or Wed? I am so disappointed in the way I have been treated. Charmaine hung up on me and lied again. I can't believe a item ordered November has given me so much trouble. Now I am being told they can not refund my money back but issue a gift card to the store and I still have to spend more money to get what I paid for. Unbelievable to say the least. Not what I expected from the worldwide company.

12/6/21 In the distant past I ordered a Royal Sovereign RBC 4500 money counter from Sam's Club. Twice recently I have ordered the same Royal Sovereign RBC 4500 money counter from Sam's Club & twice they have cancelled the order with the explanation that it is out of stock but, it is still advertised online as being available & even says that it will be received within about 3 days. The first time I ordered they cancelled the order the next day. The second time I ordered they took about 5 days to cancel the order. Both times they tied up the full amount of the "purchase" price, several hundreds of dollars, on my credit card.

Placed digital order. 1st order was never processed. Was advised from Sam's Club agent to replace order. Repurchased item. Waited 24 hours and never received. Called again and was told I had to wait 48hrs. 10 more days pass and still no order. Called to receive refund. Agent confirmed order was never received and processed a refund. The very next day, I received order I no longer needed as I had to purchase with another company. Called today to inquire about refund and was told I was not going to get a refund since I received digital order after all. All they can offer was a gift card for the amount. I did everything correct on my part and now being punished for their incompetence. Horrible horrible customer service. I will not ever recommend to purchase anything online from this company.

I called to have a $12.00 credit applied to my account for a shipment that had not been received yet, for it has gone on sale. Instead of the credit, the employee cancels my order. They say not to worry, they will have there error fixed by a supervisor and I will receive both my credit and package in the next 2 days as promised. Two days come and go and no package. I have called and spoke to several supervisors telling me that they will have there s escalated and that someone will call be back. Nobody calls, shockingly, so I call back now 7 days later. I get Lou who tells me, sorry for your luck, you have been refunded and try placing your order again. I wish there was a Costco Club close to us, for they have honorable people working for them. As for Lou and John, "the supervisors," why did you even bother giving me a case number, **, when you had no intensions of ever trying to help me?

Sam's Club supposedly offers 2021 $10 gift card bonus for military renewals. This appears to be misrepresentation after talking with Customer Service in store, Store Manager, and toll free call to Customer Service (Nicaragua) who all say yes you do get it but actually no you do not. Not a lot of money but the fruitless run around for 30+ year member is huge annoyance.

I was in the process of ordering Sam's Club merchandise online. There were 3 options for taking possession of the $500 purchase: store pickup, shipping to home, and home delivery. I was nearly at the point of submitting my card information when I noticed the option to tip the delivery driver. Granted, it was not required to tip, but if I did tip, the "recommended" amount was 15%! That means I was expected to pay a $15 delivery fee, PLUS $75 tip for delivery to my front porch of two small kitchen countertop appliances. I thought that was absolutely ridiculous.

They literally gave me a bottle of 100 controlled substance pills without a child-resistant cap on it. How can this be a standard practice? I absolutely did NOT request a regular cap, I have small children. Good thing I lock my meds up but some people don't!

I applied for a store card and was approved a couple years ago. I always paid the card on time. Most of the time I paid it off or more than the minimum amount. A few weeks ago I noticed a big drop in my credit score. So I check my report and come to find out that Synchrony Bank lowered my limit a lot. When I asked why, one of the reasons was because I don't have any real estate. I didn't have any real estate when I applied and was approved for the card in the beginning. Now because of them I got to try to rebuild my score. I never want another card from this bank again.

I go shopping at Sam's almost every week for grocery. They don't have as much as a regular supermarket in variety but for what they do have the prices are terrific. Ever since I've been introduced to Sam's my food cost have gone down so much in meat, chicken, laundry detergent, fruit and produce. I mean whoever heard of getting smoked Salmon for about 12.50 a lbs and it's delicious. At Sam's I get a 3 lbs Rotisserie chicken for $4.95 and it's 10X better than PUBLIX who charges close to $8.00 for a small dried up chicken. Bj's has more variety in certain things like tv dinners Hebrew National Salami and they have a Deli Department but for most things I get in Sam's because Bj's is a lot more expensive.

1- I have ordered a Casper essentials mattress from Sam's Club online on Aug 16th 2021. 2- It is supposed to arrive on Aug 23rd. 3- Till now Aug 30th the item have not arrived, actually it have not been shipped yet. 4- I spoke to countless customer service representatives and 3 different supervisors, also I drove to the Sam's club near me and they spent an hour on the line with no results. 5- Every time I speak to customer service representatives or supervisors, they act like I have never called before and they ignore the history of the case. 6- The customer support is outsourced to the Philippines, half the time I could not understand what the customer representative is saying. 7- No one in 5 days have been able to contact the vendor "Casper" which is ridiculous, so basically no one knows when the item will be shipped if ever. This is by far my worst shopping experience I have had online or otherwise, I hope somebody is reading these reviews.

This isn’t about a product, but the service I received from Sam’s (which I have been a member for 30 years). I purchased patio furniture on May 10 and the website showed that a delivery company would get in touch with me within a week. I finally called someone on May 19th to find out when delivery would be scheduled (originally told it would be delivered by the 26th). I was told I would be contacted some time the next week. I called back on the 26th, as I had heard NOTHING. Sam’s contracted with AIT (a horrible, unreliable delivery company) who had no interest in getting me my product. After calling Sam’s as well as AIT, I was told it would be delivered on June 5th. I waited all day at home, no call, no show, no nothing.

Bought new lenses for my glasses I bought from Sam's 2017. That was in Feb 2021, this is May 27th 2021. The lenses are not right. I can not SEE out of the glasses. I had eye exam to make sure my eyes had not changed. Still after multiple trips to get the right prescription they are NOT right. So now they are going to put my OLD prescription back in my frames. I do not get a refund for all I have been through! $159 for a pair of lenses that are not right. If this is their policy don't buy glasses from them. I was told they have new lenses makers. Well there you go. I also told them after YEARS of getting my contacts and glasses I would not be coming back. The staff are great, I guess it's the Corp. policy! Sad Helen.

My membership automatically renews every January. I went to make a purchase online in February, it wouldn’t let me do it unless I paid another hundred dollars for my membership which was already paid for in January. Went to club, talk to customer service. They said it was a bank mistake. Contacted the bank, obviously they had nothing to do with membership. Told me it was a Sam’s Club customer service issue. Got in touch by phone with customer service person. Was very rude, laughed at what was happening then put me on hold and eventually the line just went dead and they never got back in touch with me. Tried to log into my account, I couldn’t. It said username and password is not in existence. I’ve been a customer since 1991. It’s a shame what’s happened to this company.

For the past 6 months out of the last couple of years my usual card, and other cards I use it will not complete my purchase. I then have to go thru the checkout line and rescan all of my items. The customer service desk has no idea how to fix it. I honestly don't know if I will keep the membership anymore if this isn't fixed. I will also save you the time of mentioning that "yes" I verified the funds were available on every card it declined.

Do not order online on Thursdays and Fridays, it's impossible to get in touch with their customer service and it takes at least 3 business days to get an update. My last order 1/2 was shipped out within the 3 business days and the other 1/2 is still in a "shipping" status. It's amazing that they are still doing "online" ordering because their competitors have the products already "delivered" in the 3 business days it takes to pack and ship theirs.

Sent my son to Sam's Club for me which the nearest is about 20miles from us. Have been feeling under the weather so I wanted to do my part with everything and stay home. After my son gets all the items he was refused to pay because his name is not on the card. We share the same name been plus members for over 10 years and have never had an issue like this before. Know with the pandemic going they choose to tighten their membership guidelines. But after talking to a manager they said we can go online and get our items and he could pick them up but can't go into the store and pickup stuff. They need to get their issues straightened out.

Rynda at the Sam's Club in Sharpsburg, GA is very helpful to me any time that I go into the store with an issue with either one of my hearing aids. She's very thorough and gets me taken care of quickly.

Don't ever make a mistake scanning at this Sam's Club. You will get kick out and treated bad. They banned me for 20 cents on potatoes. They gain and I lost 20 cents. Went to customer service and was yelled at and barred from shopping at sam's club. Removed my membership. Cause of 20 cent mistake. Called corporations of sam's club. They said my membership was closed and refused my membership. I stood in line at customer service and was yelled at by their employees. No one should go through what I went through. My family been member for 25 years. Never again.

Placed 3 orders on Sam’s Club.com, for Christmas presents, for 3 families, on 12-9-2020, and received confirmation emails for all 3 orders. (Order # **) Subsequently received confirmation of shipping, via FedEx, with tracking numbers, on 12-16-2020, saying orders were on their way, with 2 arriving 12-17, and 1 arriving 12-22, all in time, before Christmas. That was the last communication from Sam’s Club. 12-26-2020, I call all 3 families to see how they liked their gifts...They tell me they NEVER got them! I check the tracking numbers, and all 3 say “Delivery Pending”. I call FedEx to find out why. They say they never receive the items from Sam’s Club for shipment.

I got the membership ($100), and went to use it and was told that it was expired less than a day of purchasing it for the first time. So humiliated. Wouldn’t suggest the membership to anyone, in fact I now warn people against it. Wouldn’t want anyone to endure what I did.

I am speaking only regarding the North Little Rock, AR store. It is out of stock of many many items. The meat counters are near bare every time I shop there. The frozen foods have huge empty spaces with no stock. It looks like a Big Lots whose stock come from a surplus somewhere. I've had to just quit shopping there. It is a sad experience and I wouldn't recommend it to anyone.

Tried to order a Samsung refrigerator at Samsclub.com. Went to checkout and placed order. I got a message that said no deliveries to Hooks TX. I opened a chat with support and finally got an answer that Samsung will not deliver to Hooks.

The store in CT has a poor setup to Exit. They have expanded their online department. They have made it very difficult to Exit the store with one very narrow walkway. This is probably a safety hazard. The people who shop here at this store are very rude to the staff I noticed. It's a shame when fellow customers can't follow simple directions .Otherwise I like this store.

I paid $5,400 for 2 top line hearing aids. Problem is materials used and the workmanship are so shoddy I've had to send them in 4xs already for repairs. It's very fortunate I got their extended warranty.

I started using Sam's Club pharmacy around 9 years ago because with no insurance they had the lowest costs. They also send reminders when it is time to refill prescriptions.

My first online order from them over $1000 spent. Delivery was a nightmare. You have to call them a million times to get things resolved and 16 days later it has not been. Every agent gives different info. No consistency at all. No apology for the inconvenience...nothing. I shall take my business elsewhere.

Great timely service with a smile and many helpful hints. We get calls when we are due to refill our order. They always go over the item and explain in simple English what we can expect. Also, the price is great.

I have struggled for years with Sam's club and their tires not lasting. Now they are prorated so when their irregular tires fail you get to pay partial to replace them. Since the pandemic they have closed their tire departments. So if you paid extra to get flat tires repaired or rotated and balanced, you are out of luck. But after six months they have opened some of their tire departments. One that is open is in Catonsville, Maryland. It is 45 miles from my house. The staff working there was super nice. But the problem is not only did they not rotate and balance my tires, they didn't repair my flat. So I guess I will wait for a location closer to me to open so I can try again.

Cleaning shopping carts is a good way to promote hygiene! Lately I've been bringing my own disinfecting wipes with me to various stores, because not all stores provide them and even those that do seem to be rather slack in cleaning the carts otherwise. Well in terms of being 'slack,' our local Sam's Club is just that when it comes to cart cleanliness! On our most recent trip to Sam's, I got a cart from the storage area (where there are no wipes immediately available to customers) and wiped down the cart as part of my normal routine--taking a very damp disinfecting wipe to rub well the handles, seat area and cart edges. The filth and dirt that came up off the cart was shocking! As I entered the store, greeters were there offering cart wipes. I showed them the dirty wipe in my hand and they just offered me one of their 'courtesy wipes' after I had already cleaned the cart!

I ordered two mattresses online. It shows they were to be delivered by 9/2/20. 9/2 came and went. Sam's cs said Serta's wait time is too long so I have to call myself. I emailed serta instead with no response. Try Sam's Club again and was told I basically have to track down my order. So I guess my membership doesn’t include customer service for items I ordered from them.

Just like Walmart, absolutely disgusting customer service and management. I ordered hundreds of dollars of food for pickup, only to be advised at pickup time that most of my order was out of stock. Stuff was listed as in stock, like brisket and meat. Call and get jerked off for hours just to get the honour of speaking with someone, who cancelled the order.

I have been a member at Sam's Club for 8 years. I was at Sam's shopping like normal, wearing the face mask that is now required, and a nosey shopper followed us through the store because they did not like how we were wearing the face mask. I kept pulling my down off my nose because, if you shop there, you know it is ALWAYS hot in Sam's, I was sweating and I couldn't breathe and the mask was sticking to my face. My husband was doing the same thing. This customer complained to the manager and the manager came over to us at the check out line, RUDELY and UNPROFESSIONAL, and told us to put the mask on correctly. I told her it is over my mouth, because I can't breathe, it is hot. She told me she didn't care! When I told her that I would cancel my membership she said, "Go ahead, you can do that." Not a care in the world, RUDE! I told her it is ok that I can't breathe, and I asked for a manager.

If I could give this product a 0 I would have! I had previously purchased a well known brand of a bacon in the food service pack at sams and was very pleased with it. Later when I needed more and went back to the store I discovered the name brand was no longer available but a members mark food service pack was available for a similar price so I decided to try it. WHAT A MISTAKE! The members mark bacon was sliced so thin that it was so difficult to get off the paper divider that it fell apart trying to release it from the paper. To add to the insult,as you got to the layers below that you could not see through the packaging, there was so little meat streak in the slices you could almost call them frying fat. What a rip off!

Should offer 0 star instead of 1 star (The minimum if 1 star). Purchase set of 4 Michelin Defender tires from Sam's Club - Fullerton, California in 2019. Last week found a nail in rear right tire. Take it to Sam's Club for repair but they stated they cannot repair it because it is too close the edge. It needs to purchase a new one and offer to pro-rate the tire since this tire is only 1 year old. They check the system and find out this tire is out of stock and they won't carry it anymore. The assistant Manager name Bryan stated there will be NO credit or pro-rate since the same tire is no longer available. It is sad such a big public company will do this kind of cheating to their customer. So all the warranty they offer is simply a joke. Avoid to purchase in Sam's Club. Go to Costco instead.

I was looking to make you purchase online. It said that if I got a membership I would get a discount on my purchase. When I went to the site there was no discount then it said I would get a discount if I purchased a more expensive membership then I found out the closest Sam's Club was 170 miles away. I saw that that would be no way I could use or get any discount if I had to drive 170 miles to use the other in-store supposed discounts so I tried to get my money back on the membership I will need to get a run around online then I finally called their customer service. Sit on the phone for over an hour. When I told that woman that I wanted a refund and what I thought about their deceptive practices she hung up on me. They can keep the money but I'll make sure everyone knows how deceptive and what poor customer service this company has.

Sam’s Club had a promotion that if you upgraded your cell phone through them you would get a $100 eGift card per upgrade. So my husband and I decided we would upgrade through Sam’s club promotional buy. We were already going to upgrade but we would have done that through our service provider if it wasn’t for this promotion to receive a $100 Sam’s Club eGift card. I told the guy who helped us that last time I did a Sam’s club promotion but I never receive my eGift card and Sam’s club would not respond to my request to fix that. He promised that this would not happen again. Well guess what it has happened again!

We purchased the Vizio Sound Bar in the last week in May of this year online. Shipment was good but we could not use the item due to our television. So we immediately returned it in 100% new state. We were advised that our Visa debit card which is not Sam’s Club but State Department VISA would be refunded within 5 to 7 days. We could not obtain a receipt per clerks in the store. However we were allowed to take a photo of the computer screen transaction. Well we are in July now & no refund to our State Department Visa card. We have made several attempts to speak with someone who has capabilities to help us and no one seems to know what a manager is or know what to do. This is pretty shady at such a time as we are in now. We have not as much got a call back & no one answers the phones at any store.

As I got in line to check out a woman came up to me and told me that this line was closing because the woman had to go to the bathroom so she directed me to the next check out line. After getting into the new lane he started raising her voice and telling me that the lady behind me was in front of me and I have to go to the back of the line. Well, I was confused because she told me to go exactly where I was standing and the lady she was talking about was standing about 5 feet away from the line.

Today I went to Sam's for senior citizen curb pickup, first off they deleted the paper towels, bath tissue, and solo cups that we use to keep from having to wash dishes. So when I got there there was no tent as I was told on the telephone to check in at in the parking lot. So I called the store from my truck and I was told I had to download the app, well I do not have the app nor can I download the being as how I only have a flip phone like most people my age. I was treated very rudely by the people in customer service and told that if I did not get the app they would not bring my order out to me again! The only reason I went there to begin with is because they had curb pickup for the elderly being 76 years old with bad legs this was today 7-9- 2020. Lo and behold earlier in the year I went into shop Sam's early, I was told my business card is not allowed to shop early anymore.

I have been shocked by the lack of instant savings during this time of covid 19. People need help with basics like food and all you have been offering is savings in big items. People are losing their jobs and being evicted and you are giving deals on large items. May have to think about my membership more closely.

When considering where to make your next Tire Purchase. STRONGLY think about going somewhere else other than the Sam's Club in Kissimmee Florida. There are multiple reasons why I suggest chose other places. I went in on the 27th around 4pm in the afternoon knowing I would not be able to get the tires that day because I called the store earlier in the day and was on hold for 35-40 minutes after being transferred 4 or 5 times between the bakery, pharmacy and the electronics. Finally I get thru to someone who seemed to be more interested in the funny conversation in Spanish him and I assume his co-workers were having. I asked him if he could give me some prices because my tires were a size not normally carried. As we spoke to get details on the tires, he kept putting me on hold but only for a second or 2 at a time as the laughing continued in the background. I told him I would come in to pay for them to start the process to get them in..

I returned an online dining table that was picked up by Pilot Freight via Sam's Club over three weeks ago. The item has been received into Seattle warehouse with email confirmation of the return. I have spent every single day calling the 800 number to receive my credit back to my credit card to no avail after hours per day speaking to the most incompetent employees escalated to supervisors who now claim it was credited back a week ago despite me putting my credit card Chase Bank on the phone to confirm to Sam's Club that that is false. No credits back shown for over two years on my card.

I just left the Sam's Club in Anderson SC, I wanted to order off the eatery menu 1 slice of pizza & drink. I wasn't able to finish and she told me they don't serve that. False advertisement and just wanted money for a whole pizza. Very disappointed.

I ordered a case of Ivory Soap, but Sam's Club never delivered it. An online chat with Sam's customer service didn't resolve it; they only said that they "can't help" me. I asked for a refund, and they refused. Said it was my fault for not contacting them sooner. Yeah, it's been 8 weeks but their shipments were inconsistent and I could never predict when they'd come. Some didn't come for 3 or 4 weeks. Their service is just terrible. If I need a product, I can't depend on them to deliver it on time, or even at all. Now I'm out fifty bucks and they "can't help me". Great.

I renewed our Sam's Club membership in May 2020 at the Springdale At store. The clerk told me I would pay $100 and the $46 rewards would show in a couple days. She then cancel our membership and gave us a new one. Sam's will not give us our $46 rewards.

Signed up for a membership online because they were offering a great deal where they give you a $45 credit. All I had to do was take the email with the code to store (which I did) and show it to customer service (which I did) when they printed my card. Well 2 visits later I still didn’t have my credit so back to customer service I went. They tell me they can’t help me and I need to call customer service. Great. So I sit on the phone for 45 minutes just so they can tell me they too can’t help and they have to escalate it to their back office. Basically they offer these things and then don’t honor them.... Sounds like stealing to me!

HORRIBLE CUSTOMER SERVICE!!! We purchased an outdoor table online on April 21st. They delivered it & since we read reviews we knew to open the box before the delivery person left & check it. Good thing we did because the tile was shattered in multiple places. We rejected the delivery & had them take it back on May 11th. I called customer service & 2 weeks later they delivered another table. Same thing, we opened it & once again the tile was shattered. Again we denied the delivery & sent it back. I apologized to the delivery man that he had to come back out to our home twice. He made the comment that it didn't matter to him because he got paid either way. Therein lies the first problem. They send out 1 person to deliver a table that weighs 200 lbs. & he could care less if he breaks it because in his words he gets paid either way.

I have been a member of Sam's Club for over 21 years and there are few instances I have experienced issues. However, the most recent visits have been extremely unpleasant. On 06/06/2020, after shopping, I stopped in the Lady's Room to find it was an atrocious mess. I approached the manager, Brandi to let her know the condition of the bathroom.

Ordered a Member's Mark outdoor patio furniture set from Sam'sClub.com. When it was delivered, the box was so badly damaged that I should have refused shipment. The delivery guys apologized and said that Sam's Club makes them deliver products regardless of damage to packaging. He noted on the delivery invoice that the box was crushed and torn open.

On May 2nd, 2020 I placed an order online for a Mr. Cool mini split air-conditioner. I realized I had ordered the wrong size and called to cancel the order. The member care rep stated it would not be a problem to cancel even though the order had already been processed and my account had already been charged $880. He even went ahead and said if it was picked up by FedEx they would have it returned to the vendor without issues. He said I should receive my refund 3 to 5 business days. Everything was great until a week later I still had no refund.

I have been a Sam's Club member for over 30 years. Along the way I have had some problems and mainly manged to work them out with the Customer Service Representatives or the Store Manager. I can not say the same for Samsclub.com. Almost every time I have ordered something there have been major issues. This last order is no exception and I will never use Samsclub.com again.

We ordered a patio set online for $1900 that we really liked. While we were awaiting delivery, the price at Sam's Club dropped by $200. I called the local store and the lady said bring in the receipt and they'll give me a credit. When I arrived at the store, receipt in hand I was told they are not part of "that company" by "Tina" and they can't help me unless I refuse delivery and buy the set there and transport it home. When I called corporate they told me that even though I had not taken delivery yet they could not honor the sale price. They did however call the shipper for me to let them know I am refusing delivery and said I could reorder online again. That won't happen. I will not buy the set from them, I probably won't ever buy anything from them again. It seems to me to be a costly ineffective way to do business but after all, it is another Walmart Store.

Terrible. Tow service is supposedly Unlimited... it's a LIE. I had 3 tow requests as I traveled entire West Coast USA in one year... and on the last one a blown tire was DENIED. Only reason... too many Tows... therefore, these guys suck! Left me hanging... fortunately, I was in a Town my buddy came and fetched us. Horrible way to find out THEY SUCK. Had we been out in the Mountains... would be the worst. I'll never ever trust Sam's Club Services.

I purchased a Groupon for Sam's membership. Sam's has yet to give me a membership card. I was supposed to receive coupons for free products and they have not given them to me. I contacted Groupon and they advised Sam's is supposed to contact me to fix this. Still has not happened and it's been 3+ weeks. I cancelled an online purchase I used a gift card on and have not received my gift card balance back yet and was advised it only takes up to 24 hrs. It's been 72+ hrs and now I'm told I'll be contacted in 48-72 hrs regarding the gift card issue. The customer service is a joke and they don't try to resolve anything for customers.

I visited Sam's Club store 6359 for the hero hours on 4/26/20. I am a Registered Nurse for the state of Michigan. No one was checking for licenses, badges etc. When I asked why, I was informed that they are going off the honor system. I find this insulting just knowing how people act especially during high times of stress. The other concern, is the the lack of supplies available for "your hero's". I do understand it is a supply and demand world, especially now during this pandemic, however, is it too much to ask that they'd set some supplies aside for us that are working 10, 12 or 14 hour days. No butter, no toilet paper, I left the store and went to Walmart which had plenty of these items.

The store located in Middletown NY Sam's Club refused to let myself and my wife and daughter in the store under one membership so I was told was store policy. In the same breathe let other families gain entry with 6 or more family members. Then told me if my daughter can't wait in the car shop someplace else. Or one of us me or my wife had to wait in the car. The management team embarrassed my family, cause a huge scene and was extremely rude. The date of this incident Friday April 24th 4pm. That whole staff needs to be reprimanded. We are loyal Sam's club members and we never experienced such embarrassment from that staff the way we did today. Someone needs to call me back so I can make another complaint **.

Day after trip to get groceries, I spent the entire night vomiting. Today I accidentally noticed expiration date and check out rest of the stuff. Half of my groceries was significantly pass expired date. They shouldn't be allowed to make customers ill.

Today I make a visit to the Sam's Club to shop for my office and home, waiting in line for 40 minutes, purchased bundled items that I only need one of (because they are a club). When I got to check out I had purchased two cartons of paper towels, I was advised I could only have one. (I explained one for my business and one for my home). Their comment, "Do you have two cards." I asked for a supervisor and explained my purchase. She advised that was their policy (no posting just policy). They were rude, condescending and had a do not give a ** attitude. I pay for the privilege of allowing them to take my money. I made another retailer in town happy.

I signed up for a Sam's Club membership recently and it was pretty awful. First, registering took forever. We waited in line for about 15 minutes. When it was finally our turn, we had to keep moving around the customer service island. I felt like cattle eating at one of those circular hay bail feeders. We changed kiosks 3 times.

Seen a sofa and chair set at my Sam's club store. Had to order the sofa online, armchair was picked-up in the store and received a 10% discount for being a display item. After hiring movers to deliver and assemble my furniture discovered that the sofa is motionless and can only be manually opened while the chair is all scratched and even has the footrest broke and bent. This armchair is in worse condition than my 20 year old one that I threw out.

Exemptions for healthcare personnel and providers shall be offered as well. Long lines to enter at the store is impossible when. We take care people in a daily basis and we need to shop fast. Yesterday, I went to Costco and I got pleased with their new policy. Few minutes ago even though I explained to the staff at the door and he denied to see my job credentials. Frustrated, I ended in Target. Healthcare personnel are important in this crisis..we need to be taken care of,.also.

I purchased a swing set and acquired a membership online. The sequencing of the order didn't prompt me to enter a different shipping address than billing so I ended up with the wrong shipping address. I notice this immediately so I went to try and change it to no avail. Started a chat with a BOT and I was told to cancel the order which I wasn't able to do. There are no phone numbers to contact them so I ended chatting with an alleged real person online (after a 45 minute wait) who at first told me I couldn't cancel it or change it. They then said they elevated it and someone would be contacting me 72 hours! Horrible customer service to make something so simple this difficult to change. I will never again use Sam's Club. Going to stick with online merchants that have user friendly service with real customer service.

I went to Sam's Club to take advantage of the senior hours that were available and was more than happy with the employees, service, products that were available. Although, I didn't get there early enough for toilet paper, I found every other item I needed. It was well organized and I felt very comfortable being there. I would really like to thank the employees who were very helpful in finding items that I needed and helping me with heavy items I purchased. It appeared they were genuinely concerned for my well being during a most difficult time.

The other day went in Sam's in Canton MI. Did my shopping as usual. Got ready to leave. The most racist woman I ever met in my life named (JUDY) was at the door checking receipts. Gave her my receipt. She announced to the crowd that I was stealing chicken. Had me step to the side. Another person walked over. Check my Receipt and all my items were on my Receipt. I was so embarrassed. Got no apology. Call Sam's corporate number 10 times. Got no Results so Be careful at Sam's In Canton MI. (JUDY) Definitely will Racially profile you.

Since joining Sam's Club about 6 months ago I have placed about 6 online orders, all of which have been awful experiences. My first two orders were a king size mattress and memory foam (2 separate orders), which both got lost in transit and after calling and weeding through the horrible customer service agents each time, I finally got new items shipped out. I received each item about 1-2 months after the original expected delivery date. Since then I have placed a few online pick up in store orders, which prove just how dysfunctional this store really is. I show up and they can't find the first order, leaving me standing there for over 20 minutes. Next time they cancel part of my order even though the website shows the item as in stock, and they don't provide any alternative (such as shipping the item, or replacing it and having me pick up at a later date).

I rented an Enterprise vehicle via Sam’s Club. It was a prepaid rental scheduled to begin on February 4, 2020 and end on February 11, 2020. When I picked up the car on February 4 I mentioned that I might return it one day early. Enterprise staff said “No problem - we only charge you for the days you have the car.” When I returned the car on February 10, I mentioned that I was bringing it back one day early. Enterprise staff said “No problem - we only charge you for the days you have the car.”

Beware of the Sam's credit card sham. The card offers credit back to the newly opened account if you make a purchase on the same day the account is opened. However it should read if you make a purchase with the new account for which you have no number or any way to make a purchase. I made the purchase with another card and the company refused to honor the credit towards the new account. I would not recommend this card and would think hard about a company that condones that type of behavior. I am sure Mr. Walton would roll over in his grave if he was aware of the way fellow Americans are being treated.

So over a month ago I went on their website. I ordered 2 twin mattresses and paid for them. After like a week I got a delivery scheduled and had to be there when they showed up (thank GOD I did). They brought out 2 of them off the truck and I noticed something wrong with one of them. There was a hole in the middle of it. So I asked the guys if they can take them back or they will just need to replace the damaged one. They said they will deliver one and return the damaged piece for replacement. Cool. When it came to signing off the delivery form I made sure to write that 1/2 only was delivered plus I have a camera above my door recording anyways.

Ordered a couch online and was never told about this "white glove service".. The delivery company sent me a link to choose a date and time for delivery so I picked a day and took off work, only to wait the entire day before calling and being told it was never out for delivery bc they "werent in my area" so I called Sam's Club and requested a refund for this extra charge and explained I could not take off work again for this and to leave it on the porch ASAP. Two days later I get a call saying they are 10 minutes from my house and require a signature. NO COMMUNICATION. The delivery company had to fax me a paper at work to sign saying I received the couch when I had no clue if it was really on my porch or not. I still havent received a refund. HORRIBLE CUSTOMER SERVICE

I don't live near a Sam's, but with my membership I can get a lot of their products shipped to me free. It's so easy and convenient to shop online. It has saved me so much money and time. Love Shopping Sam's.

I ordered 1 month ago and cake for my Father in laws 75th birthday. The employee at the time was so nice helping me with the cake. This past Saturday I called the bakery in Augusta, Ga first thing in the morning to see if my cake happened to be ready. The lady on the phone was very rude. She was short and snippy and told me it would be ready at 12. I was fine with that.

I have found a good deal on Canon Rebel T7 digital camera at Sam's Club at Shreveport store, so picked one of the empty box to pay at register. The lady at the register told me that they have to check it whether they still have to product in stock or not. After checking that they informed me they do not have the product. It was okay if it happened to me one time. It happened two times within a month in the same store and for the same product. My question is if they do not have the product then why they are displaying the product in the floor again and again. They even did not feel sorry about the inconveniences. This unacceptable for a store like Sam's club.

I love the app that lets you check out using your phone. Of course, the prices are great, included the best gasoline prices in town. The portions are big, and they have limited numbers of items, for staples and paper goods, they are my go-to store.

Sam's Club is my go to Box store when I'm shopping in bulk products and sometimes for other special sales. It has an extensive inventory & have very knowledgeable service reps. It has features unlike any other store that I shop. I can also shop online, pick up at the store or have it shipped right to my address. They feature a vast amount of pre-cooked products which are delicious & affordable.

Bought a set for $4000. Took them in for adjustment. Technician broke one and said he would send it away to be repaired. Was notified later that Liberty refused to repair unless I paid $250. I grudgingly paid. I was notified a week later that liberty said they couldn't repair cause they were out of warranty. I'm out a pair of aids that were working when I went in. I'm shocked Sam's doesn't use a better company.

Sam's Club is my favorite place to shop. They have great prices on many items that include some really neat things which are unexpected. Even though most of the items are sold in extra large sizes it makes sense to buy them because you save a lot of money and time. They also have a rewards program for the plus members which gives cash back at the end of the membership year. They are part of Walmart so you know they're a good company. I recommend Sam's Club highly because it gives you great value for the money. They also have a pharmacy, photo center, optical department, tire department where they not only sell their tires but also install them. They have great prices on mattresses, appliances and even clothing. Sam's Club also sell liquor at a discounted price.

Just had a fraudulent order on my Sam's account. Had plenty of time to cancel the order, but there was an error on the website while trying to cancel, and they have NO 24 hour customer service number to call! Now I see the order has been processed and on to shipping. A $900 order that, thanks to the incompetence of Sam's Club customer service, I have to pay for until my bank is able to investigate and credit my account. Cancelling my Sam's Club membership in the morning, will never shop there or Walmart again.

I am a plus member. I do all mine and my other families shopping there. They have ripped me off not once but twice on my cash rewards. And trying to get appropriate resolution to this problem is ridiculous. I monitor my account, know what I am spending and how much my rewards should be. Every time I am right about to earn $100 in cash rewards, they drop it by half. This is the second time this has happened. Mind you, you have to spend 500 to earn 10 in rewards. It’s completely ridiculous. I just got off the phone with customer service and if they don’t get this straightened out, I will not be renewing. Monitor your rewards if you're a plus member!

I signed up for a new Sam’s Club membership online and was told I would receive a $20 e-card. Never received it. I contacted their customer service and was told it would take 5-7 business days. I reached out to them again and I was told someone from corporate would email me within 48-72 hours. Days later, I received an a email stating they needed proof, such has a picture/screenshot showing I joined through that promotion. This is a scam. If you join Sam’s Club, don’t expect to receive a discount or promotion as promised. Needless to say, I will request a refund and will take my business to Costco.

I bought a 75” Samsung Flat screen 4K TV with a promise date of 3 days before Super Bowl. So a 75 inch TV was delivered in time but it was the wrong TV. It was a $500 cheaper LG tv that we looked at and didn’t like in the store compared to the more expensive Samsung. So I chatted with customer service, apparently the only contact available through their website. They offered a return for the wrong set but couldn’t get me the right TV for another two weeks. So here I am still waiting. A month to get a TV is kind of ridiculous to me.

We were going o the exit when we were stopped by this Home Remodeling company (Power One) in Sam's Club. Set up an estimation to do the roof. Guy comes in pleasant, took time explaining things with an "I PAD" show down how everything is of high quality, etc. Gave me an estimate for $47000.00 for a teardown replacement (about 3100 square foot). I had done prior estimates so I knew that this guy was a scam artist. He showed me some Home Advisor Calculations and all the homes that are having roof replaced in this neighborhood. I told I am not falling for that. After few weeks another lady calls up and comes over and gives me a quote for $24000.00 and tried her best to sign me up, citing how all other companies cut corners to get the business.

We went to Sam's Club and joined about 5 years ago because we were in charge of our pancake breakfast at our RV resort in Frostproof, FL. We bought most of all the products we needed and picked them up once a month. A year later, we got the credit card that was for Sam's club plus because we got rewards points. Sam's club stopped selling all but two items that we needed for our pancake breakfast and we had to drop our membership. We had a rewards credit of $82 that we would have gotten sometime in February 2020 but, because we did not renew our membership we forfeited that money. They have this information in small print so make sure you do not drop your membership before you get your rewards. It costs $110 for the plus membership - so why would I get it just for the $82.

I ordered a cake at the Roseville Sam’s Club unfortunately I put the wrong date on the order form. When I arrived to pick up my cake today is when we found out that I put the wrong date on The order form. Miranda was working there today. She offered to make my cake for me if I could wait 15 minutes. So I did wait my 15 minutes. When I went back the cake was ready. Beautiful job she did. I was so happy with them helping me out on such a short notice seeing it was my mistake in the first place and the cake wasn’t ready. I believe Miranda really stepped up to the plate helping me out and I really really appreciate it.

I am a Sam's Plus member and I thought this would allow free shipping on my purchase. They charged me shipping fees on what I ordered and would not allow a phone number to cancel my order. Also they are slow on delivery. They wouldn't allow me to leave a review either, Imagine that? Save your money for another company or one that doesn't charge fees.

If you join with a promotional offer, BEWARE. I was supposed to get a $20 gift card with my membership, but because a local club didn't key in the activation code, I've never received it. I've always loved Sam's products and pricing, so I really wanted them to make it right. I've been trying for 5 months to get Sam's corporate to send the card. In October, I was told I would get the card in 2 weeks. In early November I was told it was coming. Three weeks later I was told I would receive the card in 2-4 days. As of Jan. 9, they refused to send it altogether. That's bad enough, but they never made contact me; it was I who had to call each time. Costco, here I come.

I am a plus member, one of my benefits is 20% off eye glasses. My local and only Sam's Club in Connecticut does not have an optical department. So I called Sam's club customer service, please see the attachment of my call log showing the number I called and that I was on the phone for one hour and forty eight minutes.

I ordered a Serta mattress from Sam’s Club online. I later needed to change the address that I originally put in for delivery, weeks before the planned delivery date. I tried numerous times to get this done. The delivery company, XPO Logistics, would not allow me to do that (the address I wanted to have it delivered to was actually closer to their warehouse than the original address by 30 minutes). I spoke several times to several representatives at Sam’s Club, and each time XPO Logistics later called, they still had not had the address changed. This was over several weeks! I never took delivery of the mattress. Totally unacceptable. Sam’s will lose my membership, as well as the sale of this mattress due to their inability to make a simple correction.

I ordered a play kitchen on November 30, 2019 and was told it would be delivered on December 16 even though I could not get tracking information from FedEx. Of course it was not delivered, and pushed out to the following day, but when I chatted with a representative, she said it was out of stock. I don't understand why I got conflicting information, FedEx is a joke but I expected better from Sams. Now it is December 17, and I have no idea if I am going to receive this for a Christmas gift. Really disappointed.

Sam's Club uses sales and advertisement to get you email and mailing address. Nothing more! They will not honor advertised pricing. I became a member and they claim their system will not give the discount. They want me to buy at regular price and request discount after item has shipped. What do you think the chances of them having discount amnesia is and that I will get stuck with return shipping cost. Sam's club is a scam.

I have purchased large quantities of boxes of puppy pads. They were originally the very best ones I had ever used. Then Sam's quit handling them and now have cheap thin puppy pads which are also smaller. I am going to buy mine from now on elsewhere!!! I hate the new ones.

I went to order 8 different items from Sam's Club and samsclub.com, only to find out every item was cheaper from Walmart or Walmart.com. I thought I purchased the membership to get better pricing or better deals. Items were as much as 10 to 15% cheaper at Walmart. This is a bad business practice!!!

I double order by mistake the same item (a chest freezer). Within seconds I tried to cancel one and was told that that was not possible because it was been processed already. I called and got the same response from someone in Philippines. My only choice is to ship back the item or take it to the store. Meanwhile I have to pay interest on the purchase plus the way to get the ice to the store. This the first place I encounter this issue.

I purchased the Bellagio King Mattress on 11/27/2019, and they offered a white glove delivery experience. So far, I'm so disappointed with their service. No tracking, they overcharged me for the Mattress, and they continue to tell me they don't know what is going with my delivery. I continued to get the run around from their customer service dept. When you speak to their customer representatives, they don't have a sense of urgency in trying to help me as a customer. Their attitude is you get it when you get it. They won't even allow me to cancel the order, holding my fund hostage. I will never buy anything else from Sam's Club again. I will be canceling my membership with Sam’s Club. My experience is an aggravation and more aggravation after you speak to someone at Sam's Club. I never got a straight answer yet.

I ordered something online for Cyber Monday (a laptop). When I received it - it was not anything like the one I ordered. Of course when I contacted them they said it was out of stock. I wonder if it was out of stock why they mailed me what they did which was not worth half of what I ordered. Now it has become my problem to return the item for a refund. If I had been sending this as a gift there is no way I would have known that they did a switch. This is totally unacceptable. I would never recommend anyone to order from them online.

On August 31, I cancelled my active membership to Sam's Club. I was having an extended dispute with Walmart and did not want to do business any longer with any Walmart company. During my conversation, they asked how I would like my prorated refund. While they suggested a gift card or email gift card, however, since I swore off shopping at a Walmart store I agreed to a check in the mail even though it would take up to ten weeks, (can you believe that!). It has now been fourteen weeks and I've received nothing and my calls and emails to customer service have either been unanswered or do not provide any resolution. This would seem to be a very easy task to complete but they appear to be unable to grasp this simple complaint.

Recently ordered the ps4 bundle 1TB Slim System with God of War, Horizon: Zero Dawn, The Last of Us for $199.00 during a Black Friday special while it was in stock and was provided a order number. After no follow up emails, text, or phone calls for a couple days I decided to make a phone call to customer service only to find out they cancelled my order due to possible fraudulent activity with my payment method which I was never told about.

Purchased unit from Sam's Club. Examined contents at home- everything intact. Read over instructions before using. Plugged unit into an outlet (NO other devices using outlet). Immediately noticed a strange acrid odor- sometime electrical devices state there may be a strange odor when first using so wasn't alarmed at first. Then the odor was immediately followed by bellows of smoke and fire emanating from unit. Unplugged device, ran outdoors to contain damage and extinguished fire with ABCD extinguisher. Fire successfully extinguished. Examined wall outlet to make sure there was no additional risk of a fire restarting. NO heat coming from wall or outlet, area was all cool to the touch. Actually placed a fire alarm beneath outlet so if anything flared up, I could try to contain the fire or evacuate as needed. Nothing further happened. Took unit back to Sam's for a refund and Customer Service told ME to contact the company.

Do not get the Sam's Club credit card. When I make a payment online it takes an entire week for the funds to be available. It's been credited to my account but they put a hold on my account for a week. Most recently, I paid my bill online, a week before the due date. I paid $500.00. The funds were still not available after a week. I called and because I had made a smaller payment a week earlier, they put a hold on my account because I had made multiple payments for the month. And they said they can hold for 21 days.

My wife and I ordered a Serta mattress set for delivery. Tracking number showed that it was to be delivered today between 10:30 and 2:30. Middle of the day, but, ok. We took the day off since it was not morning or afternoon so that someone would be here. They we supposed to call by 9pm the day before to confirm. No phone call. At 9:10 pm call the delivery line that said they were open until 10pm only to get a recording that they were closed. Called the morning of the delivery to be told by the shipper that we were taken off the schedule. No call, no explanation. XPO delivery was no help. They said call Serta. Same. No help. Called Sam’s Club customer service for help and we were told, "Too bad, you need to reschedule or cancel the order." Yea Sam’s Club for such great customer service. Will not be renewing my Sam’s membership, or ordering or buy from them again. Good job Sam’s!

Tried to purchase an InstaPot during their one day sales event on November 9th. Had the item in my cart and ready to purchase, told me it was out of stock, sure enough after the sale ended it was available online at full price. What a scam!!!!

Recently Sam’s Club sent out an “INSTANT SAVINGS” book to customers valid October 30- December 1, 2019 which stated on page 21 consumers would be eligible to purchase a table and chair combo for $499 so I waited until October 30th to go online and order this item #848242 (which is stated in article for that said price) and was shocked to discover the price to be $1,298.... HUGE DIFFERENCE!!! I then called customer service to inquire about the price difference and was told they were aware of the ‘Error’ and would not honor me the price; not acceptable I explained. I was then transferred to a supervisor, on hold for 50 minutes to to be told again under no circumstances would I be honored that advertised price. I plan to do my business with an honest company in the future; Sam's Club lies to their loyal customers.

I recently placed an online order on Sam's as I have done before. Instead of it shipping to my home it is being shipped to somewhere in Tennessee. I called to cancel the order and they told me, "We can't cancel the order. You will have to return it." Being the rocket scientist that I am I determined how can I return something that is never going to be shipped to me. Well an hour and a half later 3rd person they are going to get back to me. I was charged for the order at my bank. This has to be the dumbest scenario I have experienced in a long time. Sam's Club themselves can't do anything to cancel or correct the order, why you say? Well they are just a middleman in a group of middlemen and have subcontracted that out. What does this say for the customers. Sam's Club isn't concerned in the least. What's really crazy is that I and everybody else pays for even the privilege of shopping at Sam's Club. Why?

Sam's Cust Ser. is Terrible. I ordered 10 boxes of creamer 2 weeks ago and received email confirmation of that order. I logged in today and the order was mysteriously cancelled. No correspondence sent. I did online chat AND called CS personally and NO ONE can tell me why the order was cancelled. They didn't offer to rush a re-order, didn't offer a discount, and said I can go to a physical store if I need my product in a timely fashion. No reason why it was cancelled, and no attempt to fix THEIR mistake. I'll order from someone else.

Sam's Club tried to charge my credit card used for last renewal to make a $1.00 charge at 5 am on Sunday morning. Credit card Co. caught it as 'fraud' as this is common practice for credit card thieves to see if card is activated. Spent an hour on phone with Sam's today to first be told it was done to be sure card was good for future purchases, then finally told it had to do with up-coming renewal. Foreign Sam's rep really had no idea, asked for supervisor & after 15 min wait got same person back. In meantime credit card co. had suspended my card acct. Never could get a straight answer to confirm that Sam's truly made the attempted charge. If you get a fraud alert about Sam's be aware, still do not know if they may have been hacked by outsiders, no one to talk to to find out??? Horrible unprofessional service, not to mention disruption of my credit card acct.

The Sam's Club credit services are phony and illegal. They do not do as they say and charge fees that I've never heard of. DO NOT DO BUSINESS WITH THIS BANK OR SAM'S CREDIT CARD. I will put my name on this dissatisfaction and address just to show my total dissatisfaction. They are not trustworthy and charges are phony. I'm just glad my credit rating isn't important to my any more as I am self-funded at age 77.

Great store, food and employees. Tammy **, from Bluffton Sc renewed my membership. She is extremely helpful and considerate. She loves her job and supports SAM'S. She also loves her customers. The food is great. So many items to choose from that can service parties, dinners, and entertaining. So many departments.

Yesterday took my van to do the tire rotation at the Samsclub Location #08273 located at 7400 Youree Dr. Shreveport, La 71105. I always put a white mark on the tires just in case I encounter deceiving people. They took in my van in and they told me it will be ready in about 35 minutes. MORE THAN TWO HOURS later they call me and told me it was ready and done. I went to my van and realized that everything was exactly as before, they didn't even touched the tires, I went back to confront them and they started telling me that the "job was done" and they "could show me the cameras", after I start confronting them they ended up telling me that they couldn't do it because the van is too big to lift it up, but they gave a me receipt of everything been completed. They probably do this all the time to many customers.

I contacted Sam's Club membership services a month prior to my renewal date in order to cancel my membership. I spoke with Jon in the Philippines regarding the cancelation. It was my understanding that the membership had been canceled, but today, a month later, I received a pending charge for the $45 membership renewal fee. I reached out to Sam's Club today to speak with someone and was told I would have to wait approximately 25 minutes to speak with someone. This is unacceptable.

Sam's Club was great for a long time. I was a member for 25 years. Over the years their customer service has reached rock bottom. The worst! I cancelled my membership and joined Costco and "WOW"... what a difference!

Me and my spouse have purchased clothing from this store a number of times throughout the year, and are emphatically pleased with each item we buy. Each time we buy clothes from Sam's Club, the quality and durability is quite exceptional. Most of the time we are looking for clothes for our children, with an occasional splurge on ourselves. The clothes have the same quality as big box retail stores, there are name brand items, as well as not so well known vendors. However, the craftsmanship, attention to detail, and lasting comfort have well indeed sold us on buying from this member's only store.

I have been a business member since 2003. I was treated like an idiot for an online order that they cancelled and per Caitlyn and Stephanie from Newport Richie, Florida store since it was an error and was rude. Called customer service and was told that the district manager was going to call. This was almost a month ago and still no resolution. I expect this from Walmart not from a membership store. Caitlyn was very rude and was making faces. We told them that we drove 30 mins. and had a response from Stephanie (lead) that it wasn’t far and she drives an hour. Ridiculous! She goes there to work and get paid! I’m going back to Costco and ordering my business supplies elsewhere. Terrible customer service and terrible upper management.

I did an online purchase which went well, but the pick up procedure and wait time was excessive. I was not impressed at all with this, and there were not enough personnel to serve us, and now we have to scan and do our own checkout, after paying a high membership fee. Not happy. I use Amazon frequently and am pleased with this experience.

I bought a Sam's club membership for a one-time purchase. Almost a year later, I began receiving emails saying my membership was being renewed. Apparently there's an automatic renewal unless you opt out. Before the renewal, I sent sent two emails and a chat message telling them I "absolutely" did not want the membership renewed. It renewed anyway. I went to the local Sam's Club three times to get it cancelled. They finally directed me to a phone number which I called while there. The agent said she would get back to me to complete cancellation. She never did.

Hello Sam's Club, My account was setup on Auto-pay. I was billed $45.00 on 9/28/2019. I was forced to renew again in the store on 10/09/2019 and charged $45.00 again. Then I spent over an hour to "attempt" to resolve the issue online and by phone. Not a happy customer!!

I purchased a trash can online. It took a long time to get delivered and when it finally got delivered it came damaged. I immediately called customer service and spoke with someone that I could barely understand. She charged me for a replacement part before I even gave her the go ahead to charge my credit card again. They said I had to go to the store to return it before they could refund me my money. I felt like I should not have to waste my time and my money bringing the item that was shipped to me damaged, and that someone should have came and picked it up. They would not do this so I asked for a manager.

Sam’s Club provides an inexpensive experience at their food court when you go shopping. They have great deals for bulk buyers and return some of the money paid in for Plus members. They also have great WiFi to use while in store, complimentary to all customers.

I've bought Duracell AGM batteries for my RV for eight years, but not from the Sam's in Mechanicsburg, PA. The staff at this location are rarely around to answer questions and when they are, it's usually not helpful and borderline rude. After I bought two more batteries, totaling almost $400, Sam's Club asked me to write a review. So I wrote it and it praised the product but mildly criticized the Tire & Battery Department. After two days I got a note from Sam's saying that they would not publish the review because it criticized Sam's Club. If they ask about your experiences shouldn't they take the good with the bad?

I am a Sam's Club Plus member. I pay extra to have the "2 day shipping" as I order a lot online that they do not carry in store. It is not like any other company's 2 day shipping. I recently ordered a pair of winter boots for my son, and it takes the warehouse SO LONG to actually ship the item. I just don't understand how it takes so long! Once it does ship, it is here in 2 days, usually. I ordered diapers a month ago, and it took so long for them to get here, I thought I was going to run out of diapers & have to go somewhere and buy more. IT'S RIDICULOUS! I wish someone would see my review, because they are about to lose a loyal member over 5+ years

I like Sam's Club overall. I like the clubs, the people who work there, the selection, the prices, and the quality of Sam's Club's private-label brands. In fact, I do most of my shopping there (usually at the Kingston, New York club). The quality of their store-brand items is one of the reasons I shop there. Their Members Mark denim jeans, for example, are the best jeans I've ever worn and are quite inexpensive. Their coffee, olive oil, and in fact every private-label item I've bought have also been excellent.

I went to the store in Greensboro, NC to replace my membership card because there were scratches on it and the card reader at the pump would not read my card even after multiple tries. I eventually was able to use it at the pump. The attendant (Deborah) at the customer service station told me there were no replacement cards so I should go and come back later. I asked when the replacement cards were going to come in and she told me she doesn't know. I saw some cards on her desk and asked her why she could not replace my old card with one of those. She then lied that it was for plus members. I told her I am a Plus Member, then she said "Oh I did not see that when I scanned your card" in a rude way. She the replaced the card and walked off from me without saying anything. Her attitude was terrible and she shouldn't be working there. Management should take some action against her. This is unacceptable!!

Placed an order for supplies on 08/16/2019. Sam's shipped it and FedEx lost it. Sam's customer service told me it was up to me to file a shortage and get the package returned to them. They refused to reshoot until the items were returned to them and I had to be the one to handle it. You cannot talk to anyone that cares and they all say the same thing. "Sorry your shipment was lost but we cannot help you." After two weeks I finally received my order. For what it’s worth to Sam's customer service, I have discontinued all personal and company orders from Sam's and have given a directive to all employees to only order from Amazon. My Prime membership cost is the same and we get 1 - 2 day service. Thank you Sam's customer service for opening my eyes. GO AMAZON!!!! You have my business.

Placed my order, they immediately charged by credit card. 8/15/19. on 8/16/2019, I was notified the TV shipped and was expected delivery 8/21/2019. I waited. I had my neighbors looking for the TV on 8.21.19 , no TV. I checked the tracking number, hasn't even left. NO INFORMATION from SAM. I finally called. I was OUT OF STOCK. The only way they can do anything with the order is to send it to shipping. They did not tell anyone it was out of stock. I would have no idea that the TV was never coming. This was a birthday present that isn't coming and I must scrabble for now. What horrible communication. Not to mention SAM's used my money for over a week when they knew by TV was never coming. This is how they use consumers money. This is the worst customer service online I have ever seen. I know wait three to 5 business days for my refund which I would not have received till who knows when if I had not called.

I am in the market for a new iPhone and went to my local Sam’s Club after seeing a discounted price through my carrier. When I got to the store the that was the first the mobile phone rep had seen of that price. He researched but was unable to locate the advertised price. Rep called his Manager who referred him onto the carrier rep, who in turn referred onto their supervisor. Ultimately they would not honor the price and sent me to the store Manager. The store manager agreed this was the price of the phone on the website, but said they could not honor that price even though the phone was available.

Sam's Club has worst customer service of any of big box stores. Purchased membership with promo. Was to get $20 electronic gift card. Spoke to customer service 3 times. Was told it can take a while. Got notice today that they sent it and can't resend. I never received it or redeemed it. I checked all my emails. No gift card. I will stick with Costco from now on. Do not fall for any of their membership promos.

My family ordered a mattress through Sam's Club. They waited three weeks for the delivery date provided by Sam's Club. No mattress was delivered on that date. We contacted the store manager and ultimately got in touch with the delivery company. We were provided a second date, about a week later. No mattress was delivered on that date either. No communication was received on either date. We called the store manager and the delivery company again and were told that they had run out of time the previous day and would need a few hours to determine the next date they could attempt delivery again.

For the second time, I purchased a computer at Sam's Club. That was my second mistake with them. I should have learned the first time. I had to pay for the computer before they would pull it from the locked cage. When they checked the storage cage, they couldn't find one. I was told to go to customer service to apply for a refund. My credit card was charged immediately. I'm still waiting for the refund!!!

Sam's Club has the worst customer service for online orders and customer advocacy is beyond rude with their comments. I've been with y'all for 14 years and between you and FedEx these past 3 months, I'll never order online from y'all again and make sure all my family never starts ordering from you. #yallaretrash

Ordered a shed on 5/29/19. Promised to be there 6/20. Waited. Contacted them (Carmen) to see when my order was getting there. Told me on 6/28. Call on 6/30 spoke to Mario and they told me will be delivered the 7/1. Called on 7/6 spoke to Lillian. She says the company making the delivery return it on 6/26. In the meantime... I could have looked for another shed but they were promising fixing the problem and Lillian tell me there is no record on me contacting a Mario. Offered $50. For the trouble but trying to cancel the order instead of resolving it. Feel very disappointed in Sam's. Just giving a runaround and not making it right. Just don’t trust what you buy online anymore.

I join the member with a promotion that I will receive $20 gift card. They don't even send me any membership card. With several emails complains, I still did not get my $20 gift card for joining the memberships. Their response take several weeks that they will send within 48 hours, but I still not receive anything. This company is the WORST.

I order tires on June 19. Order #** item #285574. Sam's sent me a email on June 24 order ready for pick up. On June 25, I call store 4 time no answer. I went to the store on June 25, talk to the guy in tire, could not find the tires. He said the tire might be in back, he didn't go look. I left store and call corp. service center. They call the store four times no answer. I went back to the store talk to the store manager (Andrew). He said tires not in store. Store would call me when the tires are in, but he didn't look. I call corp. service center back on June 27. Corp call the store, store said tires are in. Not able to put them on till Monday July 1. I have sented a email to corp. office. Still no phone call about this. I dont expect one.

Last week, I purchased the Robert Irvine citrus, herb almandine crusted cod frozen fish of 4 servings. I cooked it exactly like the package instructed and it turned out awful. The pan had a lot of oily residue and the almandine topping on the fillets was a mushy goo. It didn't even brown. I cooked it 10 more minutes and that didn't help. I have cooked a lot of fish, both fresh and frozen and this was the worst. It had no taste of citrus or herbs. It was just a block of white fish topped with a mushy goo. Even the dog wouldn't eat it. At $14.98 I expected it to be the "restaurant quality" it was advertised to be but it was as if I threw frozen fish blocks on a pan and covered it with a mixture of water and bread crumbs and baked it. No flavor or seasoning at all.

I tried to post a negative review of a product on the Sam's Club website and it never gets posted to their website. I usually get an email from a moderator a day later saying my review contains “inappropriate content” and it can’t be posted. I will post a link with the email I receive from them and the review I wrote to show that it doesn’t contain any inappropriate content. The only inappropriate content for them is that it is a negative review of a garage door company that they sell and it would be bad for business for them to post it. I just want consumers to be aware to not buy a product from their website because it has all positive reviews because Sam's Club could be blocking 100s of negative reviews. I always thought anybody could post any review they wanted and it would be posted. I guess I was naive about how these companies work and to never trust reviews from their website.

I purchased tires from Sam’s Club, Chattanooga, Tn. Tires were ordered and recommend by sales associate. Went back in a week to find out wrong tires were ordered. Sales associate ordered again. Went back once tires came in due to Sam's Club did not have in stock. Tires were put on my car. Left Sam's Club with new tires. Driving only 3 miles black smoke was coming out from vehicle. Turned around. Went back to Sam's Club to find the wrong size tire was put on my vehicle. Received 17 inch tires--should of been 16 inch tires. No tire was in stock to put on my vehicle so new tires had to be ordered for the 3rd time. The tires had melted on my vehicle. Could of caused a fire. Once correct size tire ordered went back. Received another set of tires. I did not complain to anyone at the time. Drove the car a couple of weeks. Car broke down. Had to have towed to mechanic due to caliber broke. Then I did called Sam's headquarters.

I apologize for this lengthy review but I feel it needs to be written in order to possibly prevent it from happening to someone else. It was Father's Day June 16, 2019, my wife ordered a Rascal Elite II mobility scooter from Sam's Club online site. It was supposed to be a surprise for me because I am disabled. I can only walk or stand for short periods of time. Well, no more than 30 minutes after she placed the order she decided to tell me about the surprise. I was extremely happy that she would do this for me. So I immediately looked up the Rascal Elite II on the internet. To my shock I read that this mobility scooter is no longer being manufactured. So I decided to make phone calls to mobility scooter technicians in my area. They reiterated exactly what I read on the internet.

I visited my local Sam's Club in Odessa, Texas... I was WOW-ed by the customer service - literately by every employee that I encountered. Especially Sylvia - she truly treated me like I was a premier customer! She went above and beyond to make my shopping experience just perfect. All employers need better customer service employees like Sylvia.

It's a gas and pellet combo grill, works very well and also can smoke. I would highly recommend this grill, when grilling on the pellet side you just set your temp and let it cook, comes with temp probes also.

The grates are what made me take a second look. Those and the $200 price. Five burners independently operational with huge handles. The zigzag grill design prevents thin food from falling through and gives burgers and veggies a nice look. Heat is even and the entire grill is rugged. Nothing flimsy about it. The temperature gauge is an added bonus. I just didn't give it an excellent "5" rating because it doesn't have a large enough upper grill. We're hooked up to in ground propane (no tank) and that's nice. Rolls easily on large wheels but it stick still when set on brake.

I have had several issues with Sam’s Auctions. Apparently I’m a slow learner. First, I won an auction on four chairs. Only one arrived. When I called, they said it was only for one chair because that’s what the picture was, even though the description clearly said it was for four chairs. Second, I saw an auction where the title and picture were of a Kitchenaid mixer, but the description was for a set of mixer attachments. Because of my chair experience, I called and asked. I was told the auction was for BOTH items. I bid and won – and only received the mixer. I called, but Sam’s has been unwilling to make good on what they offered on their web page. Finally, I have bid on several items where my card was charged, but the item never arrived. After several weeks, I would call and they would issue a refund. They never initiated the refund themselves and clearly had no intention of delivering the item.

6 burner, stainless steel, infrared burner, burner for pot, cast-iron grates, thermostat to control temperature, caster wheels with locks, store space to put supplies in with door magnetic doors to stay locked, bottle opener.

I've learned that Sam's Club will advertise a price in print, then "forget" to change the prices at the register. Many items that are in their print circulars ring up at the wrong prices, and often it's too late before we realize we paid the higher price (We were already home). This can be remedied with a trip to customer service, but who wants to waste that time? The last time we caught the mistake at the register, it took them 20 minutes to resolve it. I've stopped shopping at Sam's Club for all things except gas, and even then, still purchase gas more often from Costco. ** Sam's Club.

Sam's was having a one day sale on Serta mattress and box springs sets. I place my order on May 11, 2019. I order a few other items also which where delivered with in a few days. The mattress/box spring date that was given has came and went. ONE HOUR on the phone with Samsclub.com customer service today while they put me on hold and called Serta. Why? You're selling this merchandise and have to call Serta? Then after an hour Serta says I will hear from a 3rd party shipping company. NEVER AGAIN!!!! DO NOT ORDER on their website. Also they tell me I cannot cancel this order?

Ordering was easy. Flowers delivered on time. Flowers were nothing like the picture. Mostly greenery. Not much color. Not many flowers. Flowers started dying 2 days after delivery. Very disappointing. Terrible.

Swimming pool was ordered May 11. We received an automated message from Top Dog Delivery that our pool was to be delivered to our house Tuesday May 14 but the pool was never delivered. When we contacted Top Dog Delivery they said their automated system was wrong and our pool would be delivered that upcoming weekend. The pool was never delivered. Top Dog still has yet to notify us of an exact delivery date and adhere to it. We have had to cancel water delivery for the pool twice now because of Top Dog's unreliability. We purchased this pool with the intention of it being up and running by Memorial Day weekend and are quite disappointed that contacting Sam's Club and Top Dog has done nothing to resolve this situation.

I ordered a TV from Sam's Club Online on 5/11/2019 and the site stated delivery by 5/15/19 to 5/22/19. Got a call today after inquiring and they stated delivery set for 5/29/2019. 18 days to get a tv delivered is ridiculous in todays online environment. The other sad thing is paying for a membership to get this type of service, shame on me. This was my first order and my last order and a cancelled membership. Buyer beware of this issue! Don't believe the dates that they give you!

I went in to Sam's in Kannapolis NC 5/21/2019. I had some items to return and in order to get to service desk I had to walk about 50 feet around display items and then back up the other side. This is ridiculous when the desk is right there off to your left. Either move the display items somewhere else or make it so you can walk through the area and form the lines there. I love going to Sam's Club but I don't appreciate this area of customer service. Your customers shouldn't have to walk 100 feet to get to service desk.

I purchased Serta Wynstone mattress to replace an 8 year old Serta foam mattress which my doctor suggested might be part of the cause of back pain. So far I am very pleased with the mattress quality and comfort. The "Sam's-Serta White Glove" delivery service left a lot to be desired. The mattress was received in good condition so I have no real monetary claim against Ryder. My complaint is regarding the quality of service.

I wrote the following review about an order I placed for a swing set for my daughter and received the below reply from Sam's Club about my review. I will never do business with them again. "My wife and I purchased this swing set on April 22, 2019 with the delivery date set at May 1, 2019. We purchased it with enough time so we could receive it and set it up in time for our daughter's birthday on May 11th. After the transport company that Sam's Club uses sent the swing set to Texas instead to my location in Maryland it did not arrive until May 10th at 1:30pm so needless to say not nearly enough time to set this swing setup.

Paid for Membership in early March. Tried to buy a few items in late April. Was auto-charged again for Membership. Club personnel could not fix or find the receipt. Told me to go home and find my receipt from March. They could not find on their system. Went home. Found my March receipt with the membership charge on it. Also found online after logging into Samsclub.com. Called Sam’s Club Member Services. Eva advised that there was nothing they could do, she could not see receipts from the club, only online orders. Advised to take the receipt to the club. Seems they have modified their systems to keep auto charging for membership renewal until you jump through hoops to actually get their systems to reflect that you paid for membership.

Called customer service, told them that you had sent me an email to call you regarding an order. Customer service told me “this is strange, why would they do that, I never heard of anything like that.” Customer service didn’t even want to ask me what the order number was. After some debates and arguments, and I had to TELL HIM to ASK me about the order number, he transferred me to the “Verification Department” which asked me about my name, my address, last 4 numbers of my credit card, expiration date of the credit card. Finally, I found it ridiculous that he (after all that) wanted me to give him my date of birth. Seemed to me as if I’m applying for a government assistance. The result was: Sam's Club canceled my order.

I used to love getting gas at Sam's Club but today I put $20 of gasoline in my car and they charged me $100 plus the $20 I put in my car. When I went to customer service they proceeded to tell me it was a “soft charge” and eventually would be returned to me. Regardless, a $100 for $20 is ridiculous!!! I will never get gas at Sam's again! I may not even renew my membership!!!

Sam's Club closed most of the stores in NJ. For getting the cash back Sam's Club forces to go to a store and renew your membership which you would not be using because you do not have any stores close by.

The tires I bought a sam's club never held air. I was constantly going back to have them checked. The only reply I would get is it is due to the weather. Please... I have had many tires in my life and never this much trouble. Needless to say they wore out in record time. Save yourself from stress and go anywhere else. Terrible service and even worse tires.

I have had three accounts (Sam's Club, Gaps and Amazon) credit limits raised then suddenly lowered and then closed without notice or correspondence. Since I review my monthly statements, I noticed this trend only on my Synchrony accounts. My hardest hit account is my Sam's Club account. Synchrony raised my credit limit from 1000 to 3000 then suddenly lowered it to 1800 without notifying me. Since the outstanding balance was already over 1800. I was charge a over limit fees. When I made a payment that was well above the minimum payment amount. Synchrony lowered my limit again. This continued on for three months.

Went to Sam's Club to buy Samsung Galaxy S10+. Byron was excellent sales associate. Had phone shown to be defective. Called cell phone service provider. They had told me about the phones had glitches and that I should take it back to store. So I drove to Sam's Club. From minute one sales associates were no help. 1st I had to wait for associate to get back from break. He then tried to put responsibility on the service provider then said the 14 days had run up but when I showed my contract to him with 30/14 day contract. He said he'd go talk to another Sam's Club associate. Came back. Said I could only deactivate phone. After talking to him for a bit he called Byron head of the wireless. They looked through the PC thru facetime and I even seen the extension on 14 day warranty.

My husband and I went to Sam's for eyeglasses. We have been members for over 20 years. The woman in the dept. never got out of her chair. When I mentioned to my husband that she would help us once he chose some frames, she commented "If you're happy with them, I am". She did not help with the choice. She did fit the lens according to his prescription. She waited on him again when he picked them up. She did not fit the glasses to his face. She was no more helpful than a cashier. They were lopsided and the bows were not adjusted to his ears. He went to another optical store near our home to get them adjusted- but then ended up returning them to Sam's. The man at the optical dept. was gracious about his returning them. We will not attempt to purchase glasses there again.

I have tried to get my rewards several times. First at the checkout, mid month March 2019. Then today 1 April 2019, chatted with my Sam's Club account verifying both amount due on credit card & my reward amount. I even asked about how to get my rewards, this morning. The response was Customer Service. Today before noon, I go in & want to get the rewards to apply to my bill. I was told that I had the wrong credit card with the wrong expiration date (2/21). That my rewards was put on another card with a longer expiration date. How odd? First this current card was issued in May, 2019. Second, never was there any mention of this before by anyone. Third, I do not have another card. Sam's Club is customers inconvenienced & MISLED & MISINFORMATION EVEN WHEN ASKED. Don't be an April fool 2019, JOIN COSTCO instead.

There was only one cashier at the check out at 7 am. The girl was nice not rude about that she was unavailable to check me out by herself. I talk with the assist manager after leaving my cart there, there was no apology was offered but she said that she would help. My outlook by then was I was going to leave and come back other day. I tried to call the general manager to leave feedback on what happened. When I call the girl that picked up the phone was nice, when she transferred me to the general manager the phone ring for about 4 mins. Not the way to be the boss. Thanks. Rob.

Do not buy tires from Sam's. Bought 4 Michelin tires almost 1 year ago... Tires were an 8 when I bought them. They are now a 4 (tread wear). Went to Sam's. Told them the tires are not holding up and wearing. Sam's would not offer any help. Said tires have to be a 2 in order to help. :( Very poor service. I even asked if they would pay 1/2 for each tire and I would pay the other 1/2 and they said no! I paid $600. For all 4. Do not buy tires from Sam's. They never answer phone in tire department. I had to end up going there in person!

Worst place to shop! Place is dying, no customers. Taking photos is discouraged by staff, management. Poor service. They rip customers blindly, no refunds possible. Lines are always long for returning items. Horrible place!!

So someone hacked samsclub.com account and has been using people's credit cards and buying stuff. When I called the Corporate number I spoke to several people that were rude and was no help at all. I had to of course cancel my credit card and now I have to cancel my Sam's Club account. Now, you would think they would offer a years membership but no. Worst company ever!

I was a Sam's Club member from November 2017 until November 2018. I had the Sam's credit card issued by Synchrony Bank. At this time, I have $27.77 in cash back rewards. Sam's Club will not honor this and give me my money because I am no longer a member. The money was accrued under their old system which they changed in February 2019. I feel it is totally unethical for them not to issue me my earned cash back either by check or cash. Please be aware of my situation and don't let it happen to you. If I would join again, they would give me the money. I feel that they are holding my money hostage.