Sam's Club Reviews

I closed my Sam's Club credit card the end of January. I still have a Sam's Club membership. On Feb. 10th a letter was sent saying I had a little over $20 in cash back rewards. I called customer service to see if I could get the money other than them putting it onto my credit card. They just simply said, "Oh sorry, once the card is canceled you forfeit those rewards!" I am so annoyed! They used to send a check. I didn't think this was going to be an issue. It is not a lot of money but every bit helps and I just think this is just bad business.

Today I was going to purchase four 60 gal storage benches and one 100 gal storage bins. This required assistance. The floor CSR (Angelica) was very helpful and obtained a flatbed as well as reached out to another guy, who was nice (Alex), to assist with loading it. The storage bin was displayed on the floor. However, the storage bench was on the second level shelf. I wanted to see the depth of the storage bench prior to purchasing four of them which had a thin wire cord around one of the legs to prevent it from being moved off of the shelf. Angelica called for a member of management, per my request. I could hear the two supervisors (Arlene & Sean) attempt to deflect my request for a manager since they were talking on the walkie talkies.

You pre-pay for a rotating and balancing service when you buy the tires. When you go to get service done, you are bumped back in line by anyone who purchases new tires. It took them over 4 hours to rotate and balance the tires I bought there.

Hello I’m not usually the type to complain and write reviews on companies. Frankly it’s not worth my time but I am super upset about this! I purchased a mattress through their website for Serta mattresses on 2.28.19. I bought a Serta hybrid perfect sleeper elmridge online for $899.00 with tax. It came out to $979.00 with free white glove delivery. My delivery date was supposed to be 3.14.19.

I recently bought a 75 inch Vizio TV from Sam's. It was $100 cheaper than Best Buy. I have repeatedly tried to leave a review on Sam's page at their request. However, whenever I say something perceived as negative by Sam's about my experience or shipping, it is declined because it doesn't meet their "policy" for reviews. I have no complaint with the TV. However, I have many complaints about my purchase and delivery experience. Mostly due to poor performance by Sam's. The bottom line is, you can't believe their reviews on Sams.com because they filter out negative reviews.

Every time I try to order a big ticket item from Sam's it is never in stock. Their ad never says available while supplies last or any other indication that their stock could be depleted. I called them about this issue and they said someone would get back to me but no one ever did. If this is the way Sam's treats its paying members I will go back to Costco and close my membership. Sam's does not care about their customers, they only care about sales. If they keep this up they will end up like Sears.

I got duped by Just Energy agents at SAM'S! They corner you with stupid tactics and manipulating ** and dupe you to buy into their stuff. I blame SAM'S for letting these people into their stores while SAM'S can't own any of their products or services! Just Energy is scamming SAM'S customers by luring them with SAM'S gift cards. There is a benefit for SAM'S as Just Energy will buy SAM'S gift cards. SAM'S should really think how this is helping its customers and why they are participating in this and looting customers' money!

Love Sam's products! But this checkout situation has gotten out of hand. One lane open for three employees to check me out. The other option is self-checkout! I'm paying to shop here, I did the hard work of shopping, now I have to also check myself out and be all but frisked at the door?! Seriously, standing in a line to be checked at the door after I have already paid for my items. It's getting old!

Racist policy against Mexican Members - Several times now I have been in Sam's Club and picked up an item on sale. Each time when checking out, I was told that the sale prices only apply to U.S. members. If the company does not offer sale prices to all members, regardless of nationality or where their membership is, then it should be stated on every placard noting the price reduction and/or in the store entrance. One time when a sales price was not given to me, a member behind me allowed me to pay for my purchase using their card so I could take advantage of sale price. Sam's policy is racist and against members from the South. I asked about sale prices at COSTCO and was told the prices were for all members without regard to where their membership was registered.

I recently applied for a job with Sam's Club. I filled out their online application and then, following prompts from them, began calling them. I called them every other day for the better part of a month and was transferred from person to person who either didn't know how to help me or didn't care enough to help me. Lots of one word answers to questions or requests. All the phone calls would end by telling me that the person who I should talk to was not there that day. Finally, after a month, I call and the magic person that I've been looking for is there! She offers me an interview that day! All things are looking great, but then she calls me back an hour later and informs me that something on my application didn't meet their requirements.

There is no comparison for the value of a "membership club" on Costco vs Sam's Club. Costco is far superior. Sam's Club is just like shopping in a nasty Walmart, ugh! Gave Sam's one more chance, got a membership (discounted) and spent past year comparing items/cost/coupons for value for price at Costco and Sam's. Though there are a few differences of items you can get at Sam's that you can't find at Costco - Costco still wins for quality, price. Each visit to Sam's found unclean store, displays aren't well arranged. The customer service reps are not only rude, but unhelpful.

Terrible. Order it for Valentine’s Day delivery and also asked for it to deliver in the morning but no flowers yet by FedEx at 4:35 pm as I’m writing this. Called Sam's Club about it and the lady had the nerve to tell me delivery driver has till 11pm to deliver. Now who in the right mind need flowers at 11pm where I ordered this 2 weeks ahead. Called FedEx to asked if the truck was equipped to deliver flowers this late because tracking showed out for delivery at 8:23am and now it’s 4:40pm and no flowers. I will never order and will advise others not to even take chance. Go to Target and pick up some decent flowers for your valentine.

This is not a complaint, rather a statement, because I "dis-enrolled" after 2 months membership fraught with frustration. I joined Sam's Club in Nov 2018 lured by their persuasive promotions, personal geographical convenience, and other benefits. At the same time, I applied for their credit card issued by Synchrony Bank. Synchrony Bank issued a card with a $500 credit limit and 24.9% interest on unpaid balances plus very high fees for other items. This is not what I expected and need as a customer. I went to Sam's Club for economy and benefits, not this. This limit represents less than weeks worth of my business and gasoline purchases.

I made an online purchase for a Queen Mattress and Boxspring and the day of the delivery I had the delivery driver call me asking for directions as he could not find my house. I gave him the directions and we ended the call. A few minutes later he called again. Could not find it so started to cuss and swear at me, I simply said, "Hey, I am not your dispatcher. Call them and don't cuss or swear at me." He finally found the house and came to the door to tell me that he couldn't get close enough to the door so he wasn't going to carry in my ordered product. I 6 months PREGNANT carried in the box spring by myself and helped him with the mattress. I was never dissatisfied with services in my life. He had a "I don't care" attitude and even gave me a dirty look as he had to help me carry in my mattress. WORST SERVICE EVER. I WILL NEVER ORDER FROM SAM'S CLUB AGAIN, JUST SAD I HAVE BEEN A MEMBER SINCE 2000.

Just when I thought "Customer Service" had become a catchphrase in the service industry. I found out how wrong I was to be so cynical. My problem began online. I was trying to send some diapers to a single mom in Florida. I live in Indiana. I navigated Sam's Club website and found the product I was looking for. While checking out I could not complete the process because our Zip code didn't match (my credit card) that of the receiver.

I purchase a product online that was being shipped directly to my house. I noticed right away that my phone number was incorrect on my order. I tried to cancel the order and was told it was too late to cancel the order. I told them that I was going to reorder and correct the phone number. I called Sam's online 3 times to try to fix this. All I got was a bunch of promises and lies. The order has been in town for a week after finding the freight company. They said, "We’ve tried to contact you 3 times and haven’t been able to schedule delivery." I told them that Sam's promised me this matter was resolved. I’ll never deal with these people ever again!!!

We used to frequently purchase several 4# bags of Member's Mark Mountain Trek Mix. A few months ago, they discontinued the product, at least it was not available in stores or by mail order. Just recently, they reintroduced the product with the same name and same general packaging, same size, etc. The new product is not remotely like the old. It is now largely a big bag of peanuts with a small amount of other stuff thrown in. I now buy all my trail mix at Costco which is offers high quality trail mix.

Someone hacked my Sam’s Club account and charged $286.20 in January. The order shipped to ** Morristown, NJ - I don’t know anyone in the state of NJ. I called my bank when the charges showed and told them of the fraud and they canceled my card. I then called Sam’s Club and told them what happened. They transferred me to a supervisor and she said she would turn the fraud in. Two days later Sam’s sent me an email and said since the order had shipped they couldn’t do anything about the charges. I called back a few days later and after a very concerned cust svc rep assured me that this was not acceptable she transferred me to a supervisor and then came back telling me the supervisor had refused my call but she would send them a message and they would call me back. That was last Tuesday - 7 days ago and I still haven’t heard from them. When I signed into my Sam’s Club account the order showed up.

I usually go to Sam's with a specific list of items I need that are in bulk like paper products, food for a crowd, or some of the items that run less than what I find in other retail stores. There are a few employees that are around to help out if I can't find something. The cheese, meat, and produce departments are usually a good deal, especially when feeding a large group or cooking things to freeze.

From Feb. 2017 to Feb of 2018, I was a member of Sam's Club and, as well, had a Sam's Club credit card through Synchrony Bank. Because our nearest Sam's Club is 40 miles away, I did not renew my Sam's Club membership in Feb. of 2018. At that time, I called Synchrony Bank to cancel my card but, surprisingly, was told that I could continue to accrue benefits from the card's rewards program and spend my earned rewards once a year at a Sam's Club as a non-Sam's Club member. I continued to use the card and accrue benefits thereafter. I relied on information given to me by an agent of the rewards program.

Due to cold weather in Michigan, I needed to replace two car batteries in two vehicles. I searched the internet for something cheap and found Sam's Club had the best price so I ordered two batteries on 2/1 (Fri). It saved me $100 compared to other stores. The online order indicated I could pick up the batteries on 2/3 (Sun). While I was not happy waiting two days, I decided we could go two days without our vehicles to save $100. It was the weekend so the impact was not as bad as it would be on a weekday. Late on 2/2 (Sat), I received an email that my order had been canceled due to items not being in stock. Other stores were closed so there was nothing I could do until Sunday. I suspect the batteries were in stock when I ordered on Friday, but by the time the employee at the Canton store went to pull my items off the shelf somebody else had come into the store and purchased.

I am not a Sam’s Club member. BUT. My mother in law bought some things for my kids that I had no use for so she advised that I return the items to Sam’s for a store credit. I went to Sam’s Club store 6217 in Miami Florida. I walked into the store and over to Member services to wait for assistance. I was helped by Carmen who I explained my situation to and Carmen told me I needed the physical membership card in order to complete the return. Which I didn’t have. I went to leave, but was met by Gloria at the exit asking for my receipt. I told her I just left the Member services counter to speak with Carmen. Gloria goes over to Carmen. Communicates to her in a language foreign to me. Gloria tells me to wait. I asked for a manager. And was met by Leo. Who has no customer services skills at all.

Sam's Club in O'Fallon IL is usually a great place to go - my parents have been members there for many years & I occasionally go with them. However, around a month before Xmas my mother purchased 2 $25 gift cards for Smokey Bones. Her receipt showed the cards were loaded. Her card was charged. In reality the cards were never loaded. We went to use the cards at the designated restaurant & they were completely empty. Talk about disappointing. The blow that they were empty was made worse when my mother went to Sam's to rectify the situation & the associate helping her did not even apologize. While it may not have been their fault directly for the lack of money being placed on the card, every associate represents Sam's. So to not even get a simple "I'm sorry" was mind blowing. Very disappointing.

We are a business that secured a membership last year, and are very disappointed with Sam's Club online ordering system! Shockingly, over 75% of our orders are not delivered on time or are wrong! Shockingly, Sam's Club never follows up! Shockingly, we have to chase them down to find out what happened to our order, or initiate a change/Cancellation. We order every month, so can you imagine how many orders are wrong! If you are a business, or need reliable subscription service, do not order from Sam's Club. If I could give negative stars, I would. Sam's Club needs to hire Amazon's executives and learn from them!

This is "hands downs" without a doubt the VERY worst experience I have ever had shopping with anyone. The first issue began when there was little to no communication from Sam's Club once I purchased the hot tub. I purchased this hot tub on November 24th of 2018 and to this day, I still do not have my hot tub. Then Sam's Club did a funds verification against my checking account in the amount of $6,403.93 after 5 days still had not withdrawn the funds and the bank returned the pending charge back into the account. After many attempts to speak with Sam's on this matter, on Jan. 4th, 2019 they placed a charge of $12,807.86 against my checking account and withdrew the funds.

This is the WORST CUSTOMER SERVICE EVER! And I use the term "customer service" VERY lightly because they do NOT know how to service their customers! I ordered $1,200 worth of items. They send me a shipping email for part of the order, fine and great. They send me another shipping email for the remaining items, fine and great. I go to track it and it reads that it's been received by FedEx AND that the order was cancelled by the sender. What? I got on and chatted. They had no answers.

I just want to let everyone know how Sam's Club treats its customers. On Dec 7 my wife and I was walking in the Beaver Creek store when she slipped on black ice in the parking lot. Went to the hospital for treatment because she had a huge knot on her forehead and a gash. Both eyes were black and blue and she looked like she was beaten. Me and another lady went out and took pictures on the ice while they were waiting for the bus to come and get her.

I ordered two swivel chairs, and they arrived with a bent swivel piece. This caused the chair to rock back and forth in a pretty dangerous fashion. Sam's Club agreed to return them by having FedEx come pick them up from my house. I scheduled this using their online chat service. I was told that the delivery truck would arrive the next day during a specified time window. The driver never arrived. Fast forward a week later, this has happened four more times. Every time I get a customer service representative who gives me stock responses like "we can really help you with that" but no one provides any helpful information. The whole experience has been time consuming and frustrating. I will keep shopping at Costco.

I should have listened to the bad reviews, but I figured that I am savvy enough to activate a Sam's Club gift card without having a stroke. I was wrong! I ordered a "gift of membership" card for my mother. It's essentially a $45 gift card to Sam's Club. Before you can use the card, it has to be activated through samsclub.com. They cannot do it at the club.

We purchased some frozen lobsters at Sam's as we have done for years. Defrosted and cut through the shell and lifted up and slit for marinading... INTENSE smell of ammonia=rotten lobster. I believe they had already started to decompose before they were frozen to be sold at Sam's. I’ve also read similar experiences from other people who’ve bought them. It’s an unreliable source sounds like. Reflecting very badly on Sam's Club. Also saw a worm in a piece of Salmon there. We lost $37.59 on 2 lobsters... both rotten. I’m glad my nose picked it up. We are seriously considering canceling our membership. Disappointing.

I have had nothing but bad experiences with Synchrony Bank, which Sam's Club unfortunately has selected for all their credit cards. I previously had a Sam's Discover card, but it suddenly became a Sam's Club Mastercard, all without any credit check. The problems started when my wife died, and our Sam's Club membership had somehow been changed into her name. I had a credit card on that account for years prior to her passing, and always paid in full on time each month. Synchrony immediately closed the account, which I understand, but refused to issue me a card without applying for a new account, which I also understand.

For the one day only sale on 12/15 which started at 12:01A, I was online well before 12:00 and had the sale item I wanted in my shopping cart. I attempted to pay at 12:01 and was told item was out of stock. Customer service was no help - just kept telling me they "understood" but could do nothing.

Sam's Club rectified the situation and I'm satisfied with the resolution.

Please save yourself the heartache of ordering from Sam's Club online! I ordered furniture and paid extra for “delivery". It wasn’t explained that they literally meant they were dropping it in my garage. Next get boxes and guess what? Wrong furniture! I call and explain. Get an email! (Paper proof) that my refund would be in account within 48 hours! That’s still yet to happen...a week later and all I hear when I call is...”give it another 48 hours." They clearly don’t understand - they left me with no furniture for the holidays so I had to go out and buy ASAP so that money that I thought was going be back in 48 hours is much needed! Also! I am yet to get an Email stating when they are picking this furniture back up out of my garage! (Excuses is all I get on that one). "Oh no one ever sent the Email to them for pick up.” So week later here I am, no refund, no furniture, and no way to park in garage due to boxes and yet no answers!!! Worst experience in my life!

Love the whole store. Always clean and the staff is always helpful. Not crazy about the lack of vegan foods but I can always hope for new choices in the new year. I have never had a bad item from them.

I love shopping at Sam's. The clothing is named brand and very reasonable. The meat selection is great. Paper products, wonderful, beer, wine and alcohol selections always meet my needs. I could just go on and on about why I love shopping at Sam's!!!

Sam's Club offered a promotion in Oct that if you purchased 50 online you would get a 10 a certificate on Dec 15. That came and went. Contacted customer service Dec 15 and followed up every day...never he heard back on the 3 tickets that they entered. Terrible customer service. No update on when I will get it.

The quality and assortment of products is excellent. We buy all our bulk items and paper products from Sam's and utilize their free shipping for Plus members frequently. Love the convenience. We also find the quality of their meat and produce to be excellent.

I used the website for the one day November sale. Never again! It took until 2AM to get 2 packs of iTunes gift cards. THEN, the order was delivered via FedEx in an unsealed envelope, with no cards. Even if you dispute the transaction, SAM's provides a printout showing the order was "delivered". I have filed a police report, spent hours providing documentation, and still don't have final resolution. Word of advice: Don't order anything online. Get it in store where you have hands on or not at all!

You need more customer service help...cashier helper... Moves the check out faster. The food court line is a joke. Cashier takes order then get product (too few cashier). Why not have runners for product, this would create faster turnover and more REVENUE. During their off period they could clean up. Nothing looks more unappetizing then dirty food areas.

Sam's is using bad shipper that has lied over and over in order to cover their inability to make a delivery, I mean not a late delivery but a delivery period. Unbelievable as it sounds Sam's Club customer help could do anything to fix the situation and $2,500 TV could not be delivered in any of the three previous delivery dates and as of now no one knows when it will be delivered. Now I see why all my friends are using AMAZON and not Sam's. From now on, I will recommend the same to everybody else, and tell them to stay away from Sam's.

My issue similar to the other review about the Vizio tv. I ordered Black Friday and it got lost. So they cancelled and reordered and they shipped thru the same company “Pilot Shipping” which I never heard of and I think they’re shady. Cause the 1st tv says it was received at their dock, but got lost somewhere. Now 2nd one said shipped. I click tracking number and it says Pilot Shipping tracking down. So I email the guy I was in contact with last week about the other and asked the status. He says they have no record of receiving. Sam’s says they have no control over shipping company. Well they’re the freakin' ones that sold it to me.

I ordered 5 Vizio 70" TVs model D70-F3 from Sam's Online. They were on sale for $650 ea original price around $850. I received an email that 2 were shipped (about 3 week after I placed the initial order). I later received another email informing me the other 3 were cancelled. I called Sam's to complain about not fulfilling the order. I also mentioned they have the Vizio 70" model E70-F3 TV listed on the website. This model has very minor feature differences retailing for $879 (about $30 more than the retail price of the original order).

I spent over $500 at the former Worcester store for a set of tires with premium last October a year ago. This week coming back from Boston on Rt 9 a busy road I hit a bump and blew one of the tires which would have been replaced with the premium service. The tires had been used only for 14000 miles out of the 90000 miles stated on the ads. I spent an hour trying to call Sams and discovered that all Sams Clubs in MASS are now closed but was advised by an out of state store to go to Walmart and they could take care of my problem.

I have used Sam's Club in Bullhead City, Arizona a couple of times. The first time I had a cracked steel rim that I thought was very weird. I have a lot of miles on the vehicle and have several sets of tires installed with no problems. So I went and bought a brand new steel rim (OEM style) and they installed the tire and balanced the tire for free. That was pretty good. Next I needed front brakes at the dealership and one of the tire's studs and nut was stripped out. It cost a lot extra to have that repaired and replaced. I will never use the tire shop in Bullhead City again.

We order Men's small isotoner slippers - four pair. They shipped all XL. We sent them back & reordered. They shipped all XL. We chatted with the online person who guaranteed that they would get it correct the third time. They shipped all XL. I am pretty certain that no one working for Sam's Club online has an IQ equal to a turnip.

I went into my local club in Houston on West Road one morning this week. I had a return. I waited in line as my husband shopped around. I was probably 6 deep in line waiting with one employee working the customer service desk. She as accompanied by another employee who you could tell did not work at the customer service desk. They talked a lot during each transaction, then it was my turn. I advised the employee I had a return but could not find my receipt.

I caught a nail on the road and took my car for service at my nearest Sam's Club. I arrived at 1.30 pm. I told the attendant that my rear right passenger tire had a nail and that I wanted to know if it was repairable. The attendant told me that it might not be fixable, but that they needed to check it first, and that he was going to pull up the info on my warranty. I was told to leave keys and phone number, that it would take about an hour, and that they would call me back with info. I went inside Sam's and did my shopping and then waited in the dining area. After 2 hours of waiting and no call, I walked back to the tire shop to get an update. The attendant told me that I had a nail on my tire and that it couldn't be fixed. He then asked for my membership card to pull my warranty. He told me my tire purchase wasn't coming up in the system. I explained I bought my tires at a different Sam's Club location.

Made a purchase for an e-card. It didn’t show up. Tried canceling the order. SC wouldn’t cancel it “because it was in process.” Asked for a refund. Denied refund, told, "It is our store policy that we do not return or refund for e cards no matter what." Have already escalated to corporate. They keep passing it off to the flunkies in Customer Service. Flunkies keep repeating over and over and over what their policy is. Avoid SC at all costs.

11/23/2018 - Sam's Club - Tuscaloosa/Tire Department. Came in to have 1 tire put on. I had 2 more people in front of me which needed tire service as well. We got there at 3:45 p.m. The service guy told us that they close at 7:00 p.m. today and that we can't be taken care of. So I asked him, "How long will it take you for 2 customers, if they have all 4 tires replaced?" He said between 45 min. to 1 hour each. So I told him if both customers in front of me should have 4 tires put on, that leaves 1 hour and 15 min. to take care of me and to put on 1 tire. So I don't see why I had to leave Sam's Club with a nail or screw in my tire, hope to make it home and hopefully make it back to Sam's Club tomorrow. The only reason I will go back tomorrow is because I bought the tires from there and they are still under warranty. I will never purchase tires from Sam's Club ever again! The tire department/customer service is nonexistent.

Ordered 70 inch tv online. Says delivery the 14th then the 16th. Says it shipped but Pilot who is the delivery company says they haven't picked it up yet. Called customer service and corporate but no help at all. What a joke. Never again. Sam Walton must be turning in his grave that people are ruining what he built up. Minus million stars rating.

Went to purchase gas at Greensboro Sam's Club which I do with 3 different vehicles about 5-7 times a week. Teresa was the rudest person I’ve ever seen. After waiting in line put cones in front of my vehicle so gas guy could fill pump. Never said a word to me!! I had to ask her what was going on and she made me get in another line with 8 vehicles after I had already been waiting... Let everyone in front of me go but put cones behind car in front of me and told me to drive around!!! I will be following up because someone like that should not be working with the public!!

After making 6 trips to Sam's for tires, only to be told after waiting all day that they couldn't find the special order tires I had ordered. I decided that it was time to go to Costco. They beat Sam's Club's price and have the tires in stock. I will be buying at Costco now even though it is 15 miles further than Sam's Club. When I get my prescriptions moved to Costco, I will have no further reason to waste any more time at Sam's Club. That is how Costco treats a 1 day member compared to Sam's Club's treatment of a 21 year member.

I bought 2 TV from Sam’s Club with 4 years warranty plan. Now I have problems call their warranty company which is SquareTrade. They said both my warranty was canceled. I come to Sam’s Club. They said nothing they can do about it. Sam's Club said they sell the warranty but that is the third party. Since I have all the proof but they denied. I want to say this for all the customer who bought electric product and warranty to check and reconcile to buy from different departments. I can believe they are one of the biggest department store in the world and they are not stand by what they sell to their customer.

Nov 17 2018 - Stayed up till midnight for the Nov 10th one day sale. I wanted to purchase the Vizio 70" TV for a one-time price of $649.00 with free shipping. What a joke. Their IT department was ill prepared for the traffic on the website as it crashed at 12:01 AM. After trying to get on the website for an hour I called a number for Sam's Club I found on the Web. They admitted their website problems. He said he could not order the TV for me and I would have to wait for the website to come back up. I went to sleep and set an alarm for 3:00 AM.

Sam's advertised a one day sale beginning at 1201 on 10 Nov 2018. I was online prior to 1201, had my items chosen and in the cart and as soon as the time arrived. The site crashed. Or at least that was what Sam's Club representatives told me later. At exactly 1201, when the sale was to begin, the site went down, any items that were in the cart mysteriously disappeared and an error message that the site would refresh shortly was received.

I ordered a Christmas decoration for a Christmas party. It said receive date 11/16/2018 - called the day before it was suppose to be delivered to get a tracking #. They stated, "Don't worry, you will have the product but tomorrow." Called today - the day it was suppose to be here and they stated... "Oh I am sorry it didn't even ship yet." - WELL ONLINE IT SAYS WILL BE ARRIVING BY 11/16/2018 - it said that before I even purchased it and still says it on my order confirmation. Spoke to a few people on top of a manager. NO HELP whatsoever!!! This just makes me never want to order from them again and spread the word to stay away from Sam's. I spoke to a manager and they did nothing for us... For our inconvenience - Looks like Costco will now have all our business. NEVER AGAIN WILL I SHOP at SAM'S!

So there was a huge pre-Black Friday sale on November 10th. I waited a week as they advertised on the site for a week or so a much lower price by simply waiting until the 10th. I wanted to purchase Apple wireless headphones. I got up around 5 am or so to purchase. It said it was out of stock - so annoyed especially since I would have just paid regular price on Amazon Prime (AS USUAL). Anyway none available... grrr. I tried again later in the day and still none available. Then in the afternoon of the 10th there was an availability and the site let me order the headphones. Order went through didn't seem like any issues. Site said I would receive the product on Wed.

We shop at the Niagara falls NY Sam's Club frequently, well tonight we had an abusive cashier named Mikayla. All we did was want to check to make sure the pants were not ripped that she just rung up. She proceeded to roll her eyes and get nasty with us. I said, "Boy you are cocky." She said, "Yep and I still get paid," shaking her head egging on a fight. Her coworker looked at her as like, "What are you doing Mikayla". Nothing was done about it...

Sam's Club had a one day sale advertised on November 10th, and there was some things I wanted to save on, so I tried logging in at a little after 11:00 PM the night before to make sure I was able to get into the website, however, I could not log in because they were experiencing heavy traffic. I kept trying to log in and I got the same message until 3:00 Am, at which time I fell asleep. I woke up at 5:00 AM, and finally was able to get into the website only to find out that the product that I was waiting to get was sold out. Needless to say, I was not a happy camper! There was a limit of 5 of the product to be sold, and in my opinion, that is way too high of a limit for this kind of a sale! Sam's Club, you need to be prepared for heavy internet Traffic for this kind of sale, and lower your limits so people have a chance to get an item they want!

Attempted to leave a negative review ie warning for other consumers looking at buying their gift cards (wow what a convoluted process of activation resulting in a complete waste of time with untrained, unhelpful, oblivious customer service representatives there to render "assistance"). They just keep rejecting the submission with only one of the rejections with a clear reason (rectified to no avail). I rarely leave reviews but their costumer service is so shameful that even if they do not allow negative reviews on their site, the public should be made aware.

I bought a gift that was never delivered, so I called to have it looked into, they said they could refund me and order it again or just refund me. I asked for it to be ordered again. I wanted an exchange essentially. They never reordered it. The price nearly doubled by the next week when they still hadn't received the gift again. I called and they apologized but said nothing they could do. Sale was over. The rep made a mistake. Then, I try and order a sale item online. It lets me go all the way through buying it, and every time I hit place order it took me back to my cart. This went on for 30 minutes and I called. 20 minute hold time, and they say it's now out of stock. It wasnt an hour ago!! Cancelling my membership, not worth it.

Sam's Club has been advertising a big one day sale. It started at midnight. I prepared with my order, however, the Sam's Club site was not. The site crashed immediately and was down for over an hour. Went back several hours later and many of the advertised items are sold out. I am so tired of stores advertising all these "great" deals when they are not prepared to handle the volume of customers that they are going to attract. Instead of dropping a few thousand dollars with Sam's this holiday I will take my business elsewhere.

I purchased laptop at Durham 27707 store. Tried to return well within the return policy of 90 days. But, The manager kept saying it is 14 days when the board behind (at customer service center) was showing 90 days. When I pointed her that she turned very rude and kept asking if she can be of any further help (when she was not). The sweeper at the exit door did tell me (seeing my condition)- she is a bit off beat personality. It was weird to me! I ended up returning the laptop at other Sam's location. Note this was incident on 11/2/2018 at 8.15pm - so not sure about the exact name of the supervisor/manager. Watch out for those big scary eyes during those hours. :)

I ordered a spa back in August off the Sam's Club website. It was suppose to be delivered by Sept 23. Well it’s been sitting at their delivery carrier (STI) since October 9 and has been promised to be delivered three times. Here it is November 1 with another cancellation of delivery. Now it won’t be delivered until November 9. And all Sam's Club wants to do is provide a $100 refund for the trouble. This is ridiculous they cashed my check for $7000 so they got their money so who cares about the customer. I should of ordered from Costco.

I called store to make a complaint about a product. It has been an ongoing problem with this store. Yet they are doing nothing about it. I own a small business and I am faced with bad products everyday and losses of money due to BAD PRODUCTS from the Sam's Club store in Cocoa Florida. When I called today I was talked to in a rude manner and I could not speak about the problem product without being told to basically shut up and go somewhere else to buy what I need.

Beware when ordering e-gift cards from Sams. I ordered two Disney $500 e-gift cards for the discounted price on a Wednesday. I read the fine print that says could take up to 48 hrs. It is now Tuesday and I still have not received the gift cards. No fraud verification emails/calls were received so I’m not sure what the problem is. I have placed at least 5 phone calls to check the status. Each rep stating to be patient and try calling back on the next day if I haven’t received. One rep says he escalated my issue and someone will call me for a resolution. I never got that phone call. I’m in the process of just canceling the order. I should have just walked into the store to pick up gift cards. Lesson learned. Also, I tried posting a review to warn others on their website and their “moderators” have emailed me stating they cannot post. Very convenient in my opinion since almost all the reviews give 5 stars.

The gas oven was delivered with small dent 5/15/2018. LG uses RTA services to do repairs in my area. If you look online, you will see that this company does not have a good reputation. This company showed up to my house 3 times with a damaged replacement part. The next 2 times they didn’t bother showing up to the appointment. No phone call, no apology. Two 30 minute phone calls with LG to get a new services company to do repairs. Still waiting 10/16/2018. Delivery was slow too. We live in the age of Amazon. Nobody takes a month to deliver anything anymore. I could have got it delivered the next day at 3 different stores. All microwaves and ovens basically do the same thing. So it comes down to appearance, features, and customer service. LG fell short in the customer service department and that is reason for the one star. Sam's also blocked my review on their site.

I bought some pound cake for me and my family. My two-year-old had a piece of blue plastic in her piece. Could have been a Band-Aid part of a glove. Who knows. They won't do anything. No compensation. It's ridiculous. They just put me in circles and passed me around.

I've had a few issues over the last year with Sam's Club but kept deciding to give them another try. I'm so done. Not only have their products gone downhill but doing business with them is too difficult. My most recent experience sealed the deal for me. I processed an online order for pick-up during my lunch hour at work to pick up on my way home. On the Sam's Club app it allows you to "check in" when you're on the way to the store. It asks you to turn on your location so they know when you're close to the store. When I get there the app asks me if I want the order brought out-I was surprised and clicked that option. I waited but no one came out.

I used Samsclub.com to purchase 2 gift cards as a thank you for one of my customers. Sam's Club sent the cards which I forwarded to my customer. The experience my customer had was horrible. The cards were never downloaded with any money. My customer went to Sam's Cub store in Maryland with the receipt I sent her and they told her there was nothing they could do. She returned the cards to me, which I then called Sam's Club and after a few calls they told me to return the cards and they would issue me credit. They issued me credit for one card and I just got an email saying they are sending me another card instead of the credit.

Evidently you don't care about your customers and nothing was resolved. Here's my problem. On Sunday 9/23/18 I went to Sam's looking for a 65" tv. I bought a Samsung. Nobody would help me get it in my car. I'm 66 by the way and just had a heart attack 2 months ago. I got it in my trunk. Went back inside for some string. Nothing to cut it with. Ask the manager. She sent me to the service desk. Kid at the service it with desk says, "We have nothing to cut." I walk to Walmart and bought string and a razor knife. Checking out at Walmart I had a security check walk around till I found someone to help me back to my car. Tied it up, headed home, put the tv on the wall. It works 15 minuets. Shuts off about 5 times.

I submitted photos online and they were scheduled to be done the next day (much more than an hour processing time like they promise). When I arrived at Sam's Club the next day, an hour and a half after they were to be completed, no one was in the photo department and I was told no work was done and would not be completed that day and could be several days because they didn't have anyone that could process them. This isn't the first time that it has happened. Their solution - "We'll refund what you spent" - Big deal - it didn't help with my presentation where I needed them, and I didn't have time to get them printed elsewhere. They could have / should have emailed everyone and let them know that photos were not going to be developed. They lack so much!

I would give zero stars if I could. We will not be renewing our membership with Sam's, definitely going to Costco!! This particular location use to be really nice, but has gone completely downhill. The store is unkept and unclean. The store employees are vastly lacking in customer service skills to the point where they are unhelpful and rude.

I ordered a HP laptop. I had to send it back due to it not working correctly. I sent it back, talked to about 20 different people who had done nothing but told lie after lie about me receiving my refund. I get constant runarounds, they always have to check with some department or somebody else. They told me I should received my refund on this day or that day - it never happened. Talk to Melody and Jennifer who suppose to be sup. or manager - they lied about getting something accomplished because it's going on another month and all I want is my $513.67 back from this laptop.

If I could rate a negative star I would. Not only is there limited options to resolve an issue, I am now forced to write a letter to the executive team to have my issue resolved. Sam's Club has failed to honor an online promotion for iPhone 8 purchase (150 gift card). I have wasted 2 months of my time attempting to resolve this matter with the only option of an 800# which only provides different answers each call, promises not kept and continued frustrations. I am no closer to having this resolved. Shame on you Sam's Club - you cannot advertise a promotion and not follow through. I will no longer do business with such a company and will make it my mission to have them honor their promotion.

Do not order anything from Sam's Club online because they will steal from you. I ordered a bed frame and it was damaged upon delivery so we refused the shipment. That was on September 1st. The shipping company shipped it back to their warehouse on the 6th with a tracking number. Sam's Club claims they don't have the bed frame. Today is the 21st and they still claim it's not in their warehouse. Basically we are out almost $600 because they haven't refunded our money and "say" they don't have the product in their warehouse when they do have it. I've talked with 4 different people and they all say the same thing. We will look into it. That's all they say.

This card is operated by Synchrony Bank. I have other business cards that were taken over by Synchrony Bank. When you call they access your card by your phone number so if you have more than one card, the computer only recognize one card. Making payments is confusing. They get misposted. Trying to pay online is impossible because the system does not recognize the information from SAM’s card. Every month for the last many months I have been told that my computer access would be corrected. I am trying to make a payment again tonight and I cannot access the account.

I have often said I don't care how "GOOD" a store is... I REFUSE to pay a membership fee and/or annual fee to shop or use a credit card. Why do I need to pay exorbitant prices for the privilege of shopping in said stores like Sam's Club and Costco, when the bad far outweighs the good... I would have to travel almost an hour, one way, to get to either store... and credit card companies, heck no, I am NOT going to pay YOU to use your card, just because... you should be paying me every time I use it, since it is promoting your business... not to, even, mention the interest rates you charge for using it, that should be more than enough to cover ANY annual fee you charge.

Late in August, 2018, I foolishly purchased a set of Pirelli tires for my Toyota FJ Cruiser. When I was called to the tire department for the completed installation the 'mechanic' presented me with one of the lug studs off the driver's side front wheel. They had broken it during the installation. Things proceeded from there. To make this a bit shorter: It's obvious that the tire installers used an impact wrench to set the lug nuts on without regard to proper torquing of the nuts. It required two subsequent trips to a nearby Big O tire shop to have all 12 lug studs replaced on the two front wheels. All had been stretched by over-torquing. The shop told me that they observed that the front wheels were torqued to 120 ft-lbs. Recommended for the FJ is 80-90.

I went into the Sam's Club in San Bernardino California every other day looking for an item that was offered for in store pick up for 4 weeks. Got lied to and told that they were not going to carry the item and it was a mistake. Then the Bakery Manager Micheal told me it was a Labor Day Item Only and would be there only on September 3, 2018. I went down there and still nothing. I spoke to the Store Manager and he said he was going to email the Corporate Office and in a few days it would be removed. It has been a week now and it is still on there. If you check you can see it as of today. The Member Mark Colossal Cinnamon Roll (44 oz) Cinnamon Roll. Item #98065079|Model # PLU 29186. If they are not going to carry the item just take it off the site instead of lying to its members. Also the bakers' staff is so rude making comments about people being fat enough and shouldn't be eating stuff like that.

Such a horrible experience from initially placing the order, to receiving the order and just a NIGHTMARE trying to return!!! Before you order know that it is a process to return and you CANNOT return the item to the store. I’ve never received such horrible customer service before and never had an issue ordering anything online with Sam's Club; until this chair became the order NIGHTMARE! Chair is very uncomfortable and very narrow! Go buy a gaming chair elsewhere - maybe in person! So you can sit in it try it and such!!!

I received Sam's Club Home Collection advertising booklet/magazine today, went to the local store to look for 2 items that were advertised but they didn't have them, went home and searched for those 2 items on their online site (SamsClub.com) only to find out that they didn't have those 2 items at all. So deceiving, their advertising brochures are out of date, they should be taken to court for straight lying to their customers.

I was a Sam's member for 20 years and finally pulled the plug and joined Costco. Sam's gasoline price is very high compared to Costco, Sam's got unhealthy dog/cat food, with similar price Kirkland products are more healthy. Missing receipt is a nightmare in Sam's, Costco pulls up receipt from member's ID#. You can find more organic/natural products with similar or little bit more price in Costco but in Sam's zero and nada. Electronic products are cheaper in Costco than Sam's. I bought one laptop, the savings paid off Costco membership fee. Costco membership fee is $15 more than Sam's but service is 1000 times better than Sam's. In a word sadly Sam's Club is more profit oriented and not geared towards the consumers.

I am a avid shopper at Sam’s Club and I spend more money than what we every single time. I went today Sunday labor weekend to pick up my children’s favorite snacks. As I walking out the lady that takes receipts doesn’t take the 3 people in front and lets them walk out and then goes and stops me and asks for ours. She counts out items over 3 times then grabs my cart and tells me I cannot go anywhere and stands in front of me. I ask for my receipt and she said “NO” you cannot leave. She then continues to call for the manager. Mind you, I have NEVER stolen in my life. My husband and I work our butts off for our money. I ask for her to move and she continues to pull my cart from me. I am horrified about how I was treated and my husband recorded the entire thing and I am sending it to corporate.

2 guys wandering around in bay/auto service. Entrance locked for customers, inside store stood twenty minutes along with a lady in front of me, who said she’d been waiting 30 minutes for someone to wait on her so she could purchase tires. I finally walked outside and around store by garage doors which were open. One guy started yelling at me that customers could not enter. I said, "Is anyone going to wait on customers," he ignored me and walked away. I reminded him that I was a customer and should be waited on, he said something under his breath and walked away. I walked around the outside of building and went to tire/auto desk, lady still waiting, finally leaving. I asked lady sitting by entrance to contact a manager and she said she couldn’t leave her post. Ridiculous. I left and plan on cancelling my Sam’s Card. Costco has never treated me like this. Totally unacceptable!!

Had to contact Sam's CEO to get reimbursed for the wheel damage. The issue is now resolved.

I have RECORDED ALL CALLS FOR ANYONE INTERESTED IN HEARING HOW INEPT SAM’S CUSTOMER SERVICE DEPT IS. I’m a on my 10th call to Sam’s Club customer service re: this order. I have been disconnected twice, once by Alexis, and once by Sherry. I have been given MISINFORMATION SEVERAL TIMES and I have the recordings to prove everything I’m saying. It was our first order with Sam’s, we signed up online for a membership and paid. Then we placed an online order for a trampoline and the system took the Billing address as the Ship To address (even though I put the default address as the correct shipping address). I placed The ORIGINAL call to change the address 12 mins after the order was placed, the website clearly says “You have 1 hour to call and change the order before it’s too late.”

I have contacted my local Sam's Club to ask why they quit stocking Nonni's Biscottis. I have been told that Corporate make these decisions. They also told me to contact Corporate direct. I contacted Corporate and was told by them that the local Sam's Club takes care of these matters. This has to be the worse company that I have ever seen for customer service. I need to consider joining Costco in the future.

I placed a order for several products on July 31. After a week when nothing had arrived, I called customer service. The representative told me that the products had been damaged in shipping and were on their way back to Sam's Club. After almost an hour she successfully processed a replacement order which she said would be delivered on Friday 10th or Saturday August 11th. Finally on Monday 13th, 5 of the 6 products arrived. I logged onto Samsclub.com and discovered that the 6th product had had a label created but had never been handed over to FedEx. I called Sam's Club straight away and after a lengthy period of deteriorating conversation, the representative said that she would escalate the issue to a back office team.

I ordered a TV from Sam's online and it was to be delivered today. The truck had the wrong TV so I called customer service and they told me that they had knowingly sent a different TV because the one I ordered was out of stock (listed for $300 less than the item I ordered). I received no calls prior to the delivery. They just sent me the wrong item and I guess hoped because it was a bigger brand name that I would be pleased with it, despite it being a much inferior product. I have never had any experience this poor ordering items online. They offered a refund and nothing else at the end of all of this. This could have been handled the day after the order had they just called me.

I hope this message finds you and your family well. I am reaching out to you because I am in a state of confusion after working with Sam's Club Credit Card division. I have heard great things about you and I have been a member of your company for the past 4 years and have recommended your services to countless small businesses. I am requesting your assistance as this event is not what I have come to expect in terms of quality and outcome from your company's products. I'm hoping we can work together to resolve this as amicable as possible.

On 10/7/2017, I purchased 4 new tires at club 18-8160. Now, about 10 months later, I went to a different Sam's club near my home (club 06651), and they said that my vehicle is too rusty to safely lift the vehicle to rotate the tires. Sam's club won't to stand behind their poor decision to install 90,000 mile warranty tires on a car that won't be able to get one tenth of the mileage warranty. If they would have told me that my vehicle was too rusty, I wouldn't have purchased new tires. Sam's won't reimburse me for any of my out-of-pocket expenses. It looks like Sam's just wants to make the sale, and forget about the customer.

Bought a Diamond ring for my wife with a 7 year warranty in 2013. Now in 2018, it needs a repair, but since I don't have my transaction number (I have everything else though) I'm being told that there's nothing that can be done. Feeling ripped off.

My account was in good standing. They allowed an unauthorized user to cancel my account and then they confiscated my cash back. I was the cardholder and they refused to give me my cash back under any circumstances. Customer service is terrible and most communication was bad at best.

I paid $200 for a battery and tire rotation. When I went to pick up car the power steering was disabled because the connection to the battery was broken by a Sam’s employee. Now I have to bring it to a repair shop, miss work and out of more money. The Sam’s manager says they will reimburse me up to $250 of the cost, then I need to go through their insurance department. Well I paid for the battery and could not move my car, So why do I need to wait for the insurance department? The repair bill should be paid in full as I give it to them. I am also out of transportation for who knows how long until it is fixed.

I have a complaint about action of local manager Athens, GA. Over the last two months I sent 4 emails to "Sam's Club Help Center". I received an incident number: ** and there was no follow up. I feel that we are treated badly by Sam's. We are a member for over 10 years with more than $70,000 in sales. Please bring this issue up to CEO; Your Sam's Club Help Center is ineffective and is probably in need of an internal review and management replacement.

The nearest Sam's is thirty minutes from me. It was advertised as the best place to buy in bulk for a family. I saved money at my local place (Kroger) but wasted money on the membership and the lack of sale items. Why would anyone spend $45 a year on a membership to something that has high prices? Used my card once. I wish I could get my money back. Frozen bulk vegetables are twice as high as any other place near me, it's over crowded, most of the clothing is poor quality. I'm chalking it up to a bad decision that I'll never repeat.

Dealing with Samsclub.com has been a nightmare! We ordered a sectional and 4 mattresses which were suppose to be 2 day shipping but because items were not in stock it was going to take up to a month to receive so I cancelled my order. The lady from Sam's Club said, "It wouldn't be a problem," that nothing had left the warehouse (because it wasn't in stock) and I would receive my refund of $1400 within 3 to 5 business days. On the 3rd day instead of getting my refund I start receiving the mattresses and bed frames that I had cancelled. I called Sam's Club to inform them (which they were unaware of) at which point they start holding my money until they receive all of their merchandise back. The merchandise they didn't even know they were sending me. I have called Sam's Club 16 times now to try and resolve this problem (and it has became a big problem.)

Ordered 4 tires during Sam's 4th of July sale online. Not given the opportunity to pay online when ordering, just said I would be contacted when the tires were received at my local store. My tires arrived a couple of days later after the sale had ended. Went to store for installation and was told I had to pay full price because the tires had to be paid for during the sale not just ordered. At no time during the ordering process was this indicated, but on the receipt that I printed after ordering there was a statement in fine print that said it needed to be paid during the promotion. Why would I be able to order tires online and then have to go to the store to pay and then have to go back to the store for installation when the tires arrived? Totally deceptive practice.

Don't bother with free Plus Member shipping. It may seem like a great idea to use your free plus member benefit and have items shipped... it isn't a great idea. Head to the store or use someone with experience like Amazon. I ordered 3 items recently and chose to have them shipped because I didn't need them for a week or so. When the box showed up only one of my items was inside. The box said it weighed 24.85 but when I picked it up from FedEx it weighed 3.70 pounds. They also tried to tell me that three large items fit inside a 13x11x8 box. One item fit inside. Dealing with their chat to get my items or a refund was absolutely horrible and ridiculous. Them telling me that they would refund the items as a "courtesy" and implying that I really did receive them is horrible customer service.

Store manager did not let me return an iPad Pro because she did not understand her own return policy and she insisted iPads were cellular devices that needed to be returned within 14 days. (This iPad was not a cellular device and could be returned within 90 days.) Despite all my efforts to explain to her, she kept ignoring me and going to the next customer, which was really rude especially considering how polite I was being.

Bought ground beef & the package weight said 5lbs 12 ounces. When I got home and divided into portions for the freezer the weight was 4lbs 12 ounces. I have a very reliable scale so I know this was correct. Called the meat department & they could care less. Basically told me their scale is correct. Made no effort to make it right.

I have bought 2 Samsung Galaxy Tab As from Sam's Club and 3 of them have been defective. Twice there were verticle lines on the displays and one drops the internet connection and has to be restarted 5 or 10 times a day. Based on this, I believe that Sam's Club is selling factory seconds. Another tablet from a different source does not have either of these problems.

At Sam's Club, sat down after cleaning table off with hand sanitizer out of my own bottle and napkins watching supervisor with Karen at a dirty table also talking about personal life. Food was greasy and uncooked. Tea was old and lemonade was water. Both me and my daughter got sick an hour later. Jodi manager for corporate needs to come and get better management for Lincoln NE South Sam's. Pizza was limp. I have never been there and it was this bad and all this on Father's Day even 6/17/2018. I asked 1 team member why it was so bad and poor guy said it's been getting worse since last year.

This has been the worst experience I ever had ordering online! I placed an order to be picked up in one of the clubs in another state, so a family member can pick it up for me. The website does not give you the option to pay for it before pick up. The huge issue if you are outside the state or city, no one in your family can get what they need.

I ordered a special order tire online for in store pickup. Said 3 to 5 days. I ordered all 4 of my tires this way previously and had no problem. One of my tires has a bubble in it and I am unable to drive it safely. I wanted to keep with the same tire since I am unable to afford all new tires. And they are in good condition otherwise. On day 5 I call to inquire about the location of my tire and cannot get through to the club. Was to pick the tire up at. So I call online order support and was on hold for 12 minutes before talking to a person. He said he was going to call me. The club put me on hold and after a few minutes someone else picked up the line and the customer service rep was gone. After a few minutes talking to the new guy I realized that this was the wrong Sam's Club. So I called online support back had another 12 minute wait. Talked to a lady who basically said she can not help me and I need to call my Sam's Club.

I enjoy going to Walmart and Sam's Club because if I need any help at all there's always someone there to answer any questions that I may have. I find the prices reasonable and in most instances hard to beat.

Love the selections, prices and never had problem w/ employees. Only negative thing is I see something I want and if I don't purchase it then, it won't be available next visit (even same week).

All in all my last Sam's Club purchase went well. But their customer service sucked. It seems like me asking them to fix their overcharge was a hassle. Part of the issue was the CSR didn't speak fluent English making the whole ordeal that much more difficult. Came to find out that said CSR spoke perfect English and was screwing around with us. Fortunately, management was helpful and apologetic.

Can get great deals on things I need at Sam's Club. This is important as I live on Social Security. Just wish the Plus membership was not so expensive, but the additional discounts help.

I stopped shopping at Sam's Club due to the check out cashier's sales pitches and offer questions. It was extremely annoying and rude. It's only obvious Sam's Club is desperately try to milk as much money from customers as they possibly can. It's not enough that we are purchasing items, but the cashiers molest customers with offers and sales pitches, too? I strongly resented it and it took every bit of strength for me not to let the cashiers have it. It is so annoying. But I know the checkers are told by employers to harass the customers this way. Gone are the days when customers were treated with appreciation for shopping at stores. Sam's Club employees don't seem like friendly human beings. Instead I feel like they are wishing they could rob the customers any way they can.

My biggest issue with this store is that they don't have a fitting room. Why sell clothing if your customers can't try it on? I found 4 different swimsuits that I wanted to try on and I knew they didn't have a fitting room so I asked if it was possible that I use the family restroom to try them on. She tells me no. I would have to purchase them all and then bring back what does not fit. They are $30 a piece!!! Do I look like I'm made of money? What kind of nonsense is that?! So needless to say I handed over all the sizes that I had and walked out. For a store that requires a membership to shop there you would think that they would accommodate their customers a bit better. Get it together Sam's! (Holland, Ohio)

I like the clothes has Quality & good price! It's convenience to eat and sit down. Most important I feel safe. When I drive they check my wheel and they honest unlike the dealer. I asked them why I have yellow light they said, "Will cost you $500." I'm serious! I couldn't believe it. Sam's Club did not cost me any.

I love Sam's. I shop and find all the things that I need and also some new ones that usually end up on my weekly list. Love their products, the prices are good, and I also get gas when I shop.

Too many carts in the way while people eat free samples. Too much show and tell. Boxes for purchase are junk. People checking full carts waste time. They can't check everything in carts. Their script answer is to make sure I got everything I wanted. They have no idea what I wanted. Best place for food is at Publix were they really do help. Clothing is best at Stein Mart were prices are great and store is a pleasure to shop in without all the clutter.

I usually shop at samsclub.com, which is great; however, customer service varies from awful to great, depending on staff available. Example, you come in to pick up your order and are referred to the kiosk, which is nonexistent or has been moved. But overall most experiences are okay.

I purchased a gas grill. I paid almost $200 to have it assembled and delivered to my home. Naturally, I expected a brand new grill. What they did was just bring the old, nasty, floor model to my home. I was not present when they delivered it, so I could not refuse it. When I wrote to the store and even called them, they REFUSED to get me a new, out of the box, grill and were of no help whatsoever. Sam’s Club is horrible, STAY AWAY if you value your money.

After walking into a local Sam's Club I was looking to purchase a printer and came across a model that had been marked down. The item was sold out at this location but the store searched the local market and found one in stock at a store about 30 minutes away. I called the store to confirm they had it and they offered to hold it for me since I was on my way over. When I went to check out the price was substantially higher and I alerted them that the item was marked down and told them what had happened at the other store. They promptly told me that it did not matter and that was that store's price.

After few hours after posting the review here and Sams Club online, I was contacted by the manager of my local Sams Club, Mr. Robert **. I met him in the Club and he fixed it right away, politely explained to me how it could happen and making sure everything was fixed and made sure I walked away happy. Thank you Mr. **.

I ordered 15 rolls of Shrink Wrap from Sam's Club for a Feed the Hungry Charity Event. The stated delivery date was well before the event. Four days later, I received a notice from FedEx stating that my 2 items were on their way. I called Sam's Club to find out where the other 13 rolls were. They "investigated" and found out that they (Sam's Club) had incorrectly filled the order. I explained very clearly during my hour phone call that I needed all 15 rolls within the next two days. They said they would fix it and I would hear back from them. I frantically searched all online suppliers but none were able to meet the two day turnaround. I heard nothing back from Sam's Club all day... Then I received a notification from FedEx that the missing 13 items were at their facility being packaged for shipment.

Do not believe the "White Glove" shipping claim. The company that Sam's Club uses (MDX, Ryder) for shipping your furniture uses an automated scheduling system that provides you with a time that is convenient for them. I never was able to receive my furniture because I could not get a time scheduled. Even when I got close to a time I could be there to receive my product they were unwilling to wait 10 minutes for me to get home. Terribly frustrating if you work! I spent time calling all of the phone numbers I could find to get scheduled, which resulted in being transferred to automated phone messages.

On Saturday April 14th, 2018 we were getting ready to attend our grandsons’ baseball game when we noticed we had a flat. I thought I could fix to get to the ballgame. Unfortunately, the hole was too big to plug, so I called our local Sam’s Club to see if I could get an appointment. I was told it was first-come-first-served, so I proceeded to the store.

So I previously reviewed a mattress from here. It was my only purchase from Sam's. I made sure my profile was set up to NOT auto-renew. Guess what? They charged my account 45.00! My option to get my money back is drive 45 min to store, get a gift card that can be used at Walmart or Sam's only or get this... wait 8 to 10 WEEKS to get my cash back!! They had and have no right to my money. I am curious as to how many others have been screwed like this.

Once again, I win an auction item and it isn't received. I fill out the Sam's Club online order issue form and get a confirm w/ a reference number. The usual happens - no one ever does anything about it and no one responds to follow-ups. Don't bother with online chat assistance after 5 p.m. (maybe even before 5), I'm pretty sure those working are overseas (by the language used). No help whatsoever. In the recent past, I've been asked for inappropriate info. for a customer service request (such as date of birth). WTH? I also had a charge on my account that was never made - and I suspect they had a data breach that was never reported. I'm very concerned about what's happening to Sam's Club and think I need to quit ordering online from Sam's. NO WONDER THEY ARE CLOSING A BUNCH OF STORES...terrible. A good business model run straight into the ground.

I am a plus member, pay the additional membership cost. They offer free flat tire repair. I had a tire that would lose air after a week or so. Took to Sam's Club for repair, they informed me the wheel needed cleaned as was losing air along the bead. Upon removing tire from the wheel they notice an old patch inside tire. Now they decide it is unsafe to reinstall the wheel on the rim. Want me to buy a new tire because the tire I own had a tire patch. They put my spare on. I let the store, took my wheel & tire that Sam's removed but wouldn't reinstall to another tire dealer. They installed with no questions. I had to pay the mount & balance. I have taken numerous tires which mostly were purchased at Sam's Club in for tire repair...they never agree to fix as they state when selling you a membership. Only want to sell you a new tire or set if all wheel drive. I would never purchase another tire or membership from Sam's Club.

Aurora CO Sams Club: I am 100% disappointed in the customer service I received this evening. I speak to someone stating my membership had expired, she had told me because of the circumstances I could do a one day pass... Then I could renew my membership, I wish I would have gotten her name because she was very helpful and polite. However, I go to purchase one item and in line told the cashier what the lady I spoke to had said. She greeted me, smiling, just happy. The cashier had said okay she may need an override, has a lady nearby and calls her over... We told her I was just wanting one item and that I was doing a one day pass. She rudely responds "who told you that" and then takes me to stand in line at the service desk, (after I had been standing in line already before) she goes to a lady at the desk and is telling her the situation and is then yelling across to me IN FRONT of all the customers.

This experience was a disaster. The product is okay. The problem I had was with Sam's Club. The first file cabinet delivered was badly damaged on the back side from the top to the bottom, even though the packaging did not give any indication of this. Once I tried to return the item I had to make at least 10 phone calls to the Sam's Club call center. I was promised that they would email me detailed information about the pickup of the damaged product and the delivery of the new product. But that never happened. The day before expected delivery, FedEx showed up saying that I had called them for a pickup. I had not, but I asked them if Sam's Club had ordered a pickup. They said no, and they had no idea of the item to be picked up or where it was going.

Sam’s Club customer service is absolutely the worst customer service I have ever experienced. All I got was a runaround, Lied about how my problem would be handled. And my questions were never answered. I feel completely ripped off shopping at the store and will never shop there again.

I was looking for a Lego themed cake. I checked the huge book and asked a woman in the bakery if there were any. She said there's a lot of stuff in there and didn't even bother to help me. Moments later I noticed a worker arrives for her shift. She saw me looking thru the book and asked me if I needed help. Let me tell you she was so helpful. Turns out there wasn't any LEGO theme but helped me create a sprinkled cake that had the LEGO colors on it. She went above and beyond in my opinion. At the end I asked her name. It is Stacy, she even said she would come in a little early to decorate my cake so that it would be the way we imagined. She was very courteous, helpful, kind, knowledgeable and friendly. My son loved his cake!!! I will return again because of her.

The interest is exceptionally high, but I pay the card off the same month we use it so that wasn’t a deterrent. I was told you can only get rewards points to use at the end of the year, I received emails that a check would be coming x 3 months. Of course it didn’t come. I called the CC people several times. Each time they would give me another date, today they tell me again it’s a month down the line. All other reputable CC let you use their rewards programs as you gather enough points. This one terrible. I’m beginning to believe it’s a scam altogether.

Sam's # ** for William and for Judith member since 1991. We buy a lot from pharmacy due to my poor health. We were very happy with Naperville, IL Sam's services. Donny also pharmacy staff for the most part is great! However, since the store is closing, today, after opening after lunch hour closing, 8 people in line, plus unknown # on phone, waiting. Amada doing a great job. Male pharmacist sat on his hands. Need more help. Naperville store closed, could of used some of that staff. Our family member since the store. All of staff great but male not helping at all! Amanda also doing a great job. We dont understand why Sam's closed a busy store like Naperville!

They absolutely do NOT care about their customers! There is a reason Sam's is losing all their customers to Costco. Think twice before joining their club. They don't stand behind their products, they allow salespeople to hound you, and they allow their employees to talk down to you. I will never go to another Sam's.

They didn't fill second my order because someone called out at 04:00, but they wouldn't cancel it or provide me with proof that I wouldn’t be charged. The associate had me walking around the store at full speed just so she could show me it wasn't filled. She could have just filled the order... just saying. I am 7 months pregnant. Was having a hard time keeping up with her pace. If someone called out at 0400... my order was supposed to be filled by 09:00. I was there at noon which left them plenty of time to fill it. When I asked for a receipt that said it was cancelled, she said there was no proof that she could give me. I didn't buy it so I called corporate. They said they would tell her how to cancel it.

Attention all lawyers. Want a nice class-action against SAM's? Here is how. Buy any Member's Mark (SAM's private label) chicken product and look at the stated weight. Bring the product home, and remove the diaper under the chicken saturated with water, and weigh it yourself. You will find an 8 lb package of chicken weighs about 6 lbs.

The problem at Walmart was resolved. "Tactics Regarding Purchase At Walmart."........Everyone at Walmart were very helpful & professional.

I have been a member of Sam's for at least two decades and have been very pleased. Sam's has been going downhill for a while now. I was in there today and the frozen food was a mess with empty boxes and out of the basics like broccoli. The only brand they want to carry is their own, Member's Mark. I could not find the better brands at all. Sad to see this happen. I need to find a better place to shop.

I was pushed into signing up at Sam's club. They would not leave me alone and kept saying my rate would be lower and that I would be getting a $75 gift card just for signing up!! I finally signed up just to make them leave me alone and hey.. who wouldnt sign up for a lower rate. I've had about 3 bills from them now and all 3 are higher rates than what I had before!! I also never received my gift card! This place is a scam! I can't even get ahold of customer service. They put me on hold and never come back!! STAY AWAY FROM THIS SO CALLED BUSINESS! THEY ARE OUT TO STEAL YOUR MONEY!

(Pergola with Installation) This order has been Fouled Up since the beginning! Not really, the easy part was placing the order and them taking my money. After that, it went to hell in a handbasket! 29 Jan 18, got "Order Shipped" notification with Tracking: ** (YRC Freight). 30 Jan 18; YRC website indicates delivery on 2 Feb 18 Between 0800 and 1200. 1 Feb 18 get email from Go Configure (Installation Team) indicating 17 Feb installation appt. Base on this info, (item would sit for over 2 weeks prior to installation) I contacted customer service at Sam's Club.

I have a Sam's Club credit line and never have missed a payment with them. Always pay more than min. payment and just received a letter saying they decreased my credit amount... Only thing I have on my credit score is medical bills. I'm disabled and cannot meet my 20% that my BCBS won't pay is what's on my credit. Just don't seem right.

I've been a member of Sam's Club since the 80's and for the most part have been satisfied. In the last 10 years I've seen the quality of customer service at Sam's dwindle. It wasn't till I joined Costco that where my eyes were opened, especially at the check out isles. Sam's really doesn't seem to care how many people are in line or how slow the lines are moving... But when you go to Costco they have at least 2 employees working each checkout line and it moves fast. The Costco employees are friendly and helpful also. I would have thought that Sam's would have copied Costco's model at the checkout. It got to when I went to Sam's Club and standing in those slow moving lines I would get stressed out. It's not a matter of selection or pricing at Sam's... It's their poor customer service which continues to get worse. I doubt I will be renewing my membership.

I have been a Sam's Club member for over 5 years. I was very excited to get the sale flyer they sent out before Christmas this year. I ordered a 75 inch Samsung TV from Sam's Club Online for their Nov 11, 2017 special sale. My charge card was not charged until Nov 21, 2017 when it finally left the warehouse. That was the only thing positive about this transaction. I was disappointed by the lag time between the order and the actual shipping. We needed the TV for a huge party on Dec 2 and I was trying to find if the item would arrive on time. I thought I had left plenty of time to reasonably get a TV from a good sale. I could not reach anyone to tell me. The customer service phone number was not working and the voice menu system kept hanging up. Really, in the middle of busy Christmas shopping season, the phone lines don't work? I had to physically go to Sam's Club to talk to their customer service.

On 1-21-2018 I took my son to Sam's to buy a TurboTax. He had a 15 dollar coupon on his cell phone. Your manager at first debated the discount then she said very loudly that she thought this was a scam. My son asked if she thought he was trying to scam her, he did not want the TurboTax. She said she would give him the rebate. We refused the item. I had my Sam's credit card to pay. I would not use my card on a scam. He was angry, I was angry. He will never go back and I will go much less and will be looking into Costco.

I ordered two twin mattresses and they both included box springs. The order were received in a timely manner. I had ordered them for a new daybed. It turned out that one mattress fit and one did not. I requested a return and Sam's Club sent a FedEx return. However, the one did the set as a quantity of one so FedEx would only take one item. I placed at least 5 calls to 5 different people to try and get another FedEx pickup for the remaining box springs. Hopefully, it will be picked up tomorrow but is being returned to the local Sam's Club store instead of the online ordering place where the mattress was returned to.

Ordered a Samsung 65" 4K TV on Nov 27, 2017. TV was supposedly shipped Dec 8 when my credit card was charged. I was supposed to receive it by Dec 22. It is now Jan 12, 2018 and I cannot get a revised delivery date. I have called Sam's Club.com twice and been told two different stories. One of which was that the TV made it to the Richmond VA hub and had been signed for by local movers. I later called the shipper and they said they did not have any info on the computer to verify that. They could not tell me where the TV was or when I could expect to receive it. I finally called shipper back and asked at what point we could assume the TV was lost and was told to give it until Dec 15 and they would declare it lost. That will be 12 days less than 2 months I have been waiting for the TV. In the meantime I have been paying interest on the TV and the extended warranty I bought for it.

On 12-18-17 I ordered a mattress online, on 12-20-17 I received an email saying my order had shipped and that I would receive it on 12-27-17. I never receive it on 12-27-17 so I send an email inquiring on 12-30-17... no response. On 1-2-18 I call and find out the mattress is still in their warehouse no explanation as to why, they will have someone immediately call me back... no call. Next day I send an email telling the whole story, I get and an email back says would love to help need more info, I send info... nothing.

On early Dec I attempted to order twin/full bunk bed. The website did not ask me if I wanted to use another account so it placed it on the a credit card I did not want to use. When I called customer service several times. All customer service could tell me is that is the way they do business. Finally I got someone to send me to a supervisor. He told me that phones do not have enough space and needed the full site. It took a while but it worked it out. He cancelled and I had to reorder again. When I ordered again I mentioned to Jeffe that the twin/full changed prices and I wanted to make sure I got the same price on the full/twin.

My experience was been horrible. I purchased a TV on Sam's One Day Sale on November 11th 2017 and was told on December 6th I would receive the TV on December 26th between 1:00 & 3:30. At 4 pm I was told I was not getting the TV till January 6th 2018. I called Sam's to ask them where the Gift card they promised me on Dec 6th. They told me it will take 3 to 5 days for someone to contact me??? I don't understand that due to it was supposed to be to me by the 10th? I have tried to call them. They seem to tell me different answers every time! I even asked about a refund they said it had to go to cooperate. I am trying to be nice but this has turned into a JOKE! I am still waiting for answers Dec 28th.

I called in the beginning of November to cancel my membership within the next day that I signed up because the items that I was looking for were no longer available. They told me my membership was canceled and that I would get a refund within 4 weeks. I never got the refund. Every time I call, they place me on hold or transfer me but still have not sent me the refund. I called recently to ask about the status of refund, they told me that it would 12 weeks to get the refund but it didn’t take them 12 weeks to take the money from my account. It’s always easy for those businesses to take money from you but a nightmare to get it back when something goes wrong.

Purchased a sales item online from Samsclub.com. The product arrived to my house damaged & missing some items. So I took it back to the Sam's Club here in town & they gave me credit on my card. I told them that I just wanted to exchange it. So they said to go grab another. We I tried to ring it up, it was not for the sales price. They then said if I wanted to get it at the sale price I would have to go back online. I then went back online & they would not give it to me for the sale price either. They said that I should have kept the original so I could mail it back. I don't understand why the online site is so different from the store & why they can't work together. They have lost a customer in me.

This the second time I have been trying to get an order in with no luck and no help. Unless you make your ordering simple as AMAZON you will not be able to compete with them. It is shameful that A company of your size and resources to not have the best website for ordering online. I will not shop on your site anymore until and if you care to make it user friendly. My order is hung up again in your system. Shameful, Shameful.

We bought 75" TV and a sound bar online during Black Friday deal from samsclub.com. The TV was shipped on Dec 4 and Sound Bar was shipped on Dec 6 with same order number. The freight company delivered TV only on Dec 21st. Also signed a delivery waybill which says TV only. Called Sam's Club customer service, but they keep saying to call back again after several days or both the items have been delivered already (depending on different customer service representative). I feel cheated and disappointed. Whenever I contact customer service I get different answers.

I ordered a iPhone for my wife online. Once the phone shipped it was stolen while in transit. I contacted Sam's Club and was told I need a police report for an item that I never even touched. I submit the report and send it up, but Sam's Club is now saying they never received it. So basically this company is straight garbage. I can’t upgrade my wife’s phone and get her a new one for Christmas because Sam's Club is telling me to wait 8-10 business days for it to be resolved. It has already been 10 days since I placed the order and now I am going to have to wait until Jan to do anything. I will never again do anything with Sam's Club. To me they do not care about their customers at all.

Ordered tires, they charged me money. Never got it. Waited for a month. No response, after registering complaint also no response. I called customer service, they were so rude that they told they dont have anything to do in this. If I want I need to go to Sam's club - this is the exact way representative talked and kept the call.

I have been a member of Sam's club for several years. Have never had an issue with my local club. They are always helpful and courteous. BUT-- SAMSCLUB.COM is a totally different story! We ordered a treadmill and had it shipped to us but then decided to return it within the required time limit for the return... It has now been about 4 months now what I have been trying to return this item. I have spoken with Customer Service so many times it's ridiculous. Been told they are escalating this request, been given numerous new Incident numbers... but nothing.

Ordered a TV on Black Friday as a Christmas present, received confirmation email that the item shipped and would arrive by 12/13. Called Sam's and was told it was in the process of being shipped. Waited and then called the shipping company and they said they never received the freight from Sam's. Called Sam's and the item will be out of stock before all shipments are fulfilled, so basically they oversold, but in the 4 wks they never bothered to notify or update buyers but had no problem charging our credit cards. Just let us go on thinking we would receive our merchandise.

I bought online in November 5th, 2017 an Igloo Chest Freezer (7.1 cu. ft.). They supposed to delivery November 11th, but they did not. So I call samsclub.com on November 16th, and they told me that my Igloo Chest Freezer (7.1 cu. ft.) was not shipped so they ordered a replacement, that was coming in 5 business days. Unfortunately it never came so I called customer service and after 2 hour of waiting they told me that it was late. I am talking about December 4th. I asked them to cancel my order; so they told me that they cannot, that I have to call the shipment company for that. So I went to chat with Josseline online, she just told me that I have no other choice that to wait. I printed all the chat because I could not believe it. They did not want to refund my money.

I purchased an electronic piano, Yamaha P45 model, for my daughter on Samsclub.com on 11/25/17, I paid 499.98 plus tax. The piano was delivered 12/8/17. On 12/10/17 Samsclub.com advertised the same exact electronic piano I bought for 349.00 as a Shocking Value. I called Samsclub.com for a price adjustment, I was told even though I just received the piano two days earlier it was over the 8 day price match guarantee. I was told I needed to have UPS pick up the piano, mail it back, then reorder the same piano at the one day sale price to get the sale.

I went shopping after getting a membership online. $45. I went online and said items were carried in the store and not online for some things but figured the store is a mile away so I'll get a membership and go shopping. I walked in the guy said they don't check memberships anymore only at registers. I said okay cool. Walking around I had placed a few things in the cart that weren't a super deal but needed nonetheless. I needed cauliflower. Nope, canned salmon. Nope, unsweetened coconut flakes. Nope, milk 2xs as much as my local grocery, unsweetened vanilla almond milk. 2xs the price as my local grocery store... now I was getting very irritated. They didn't carry the items I looked at online.

I am canceling my membership. Will never do business again with Sam's Club. I ordered an item Nov 22nd. The item showed processing for 8 days. Called Sat. On hold 3 times for over 30 mins each then hung up on. 22 days later still have not got my item. I am disputing charges with my bank... Will never do business with Sam's again.

On November 11, I ordered the 70" Vizio smart tv. At the time of the order my estimated delivery dates were between 11/24 and 12/6. Per the same club my tv was shipped on 11/16. It is now 12/9 and I still have no tv. I have contacted the shipping company MXD multiple times only to be told that the dates have been changed, however the last update on my tracking is 11/22. I've also spoken with representatives from Sam's Club and they advised me that the tv had not left their warehouse in Texas and stated that they were not sure when it would be. When I asked what the next course of action was. I was told to give it until 12/12, a month from the time I ordered. This tv is supposed to be a gift for my husband. After visiting my local Sam's Club store twice, a manager told me to come back on 12/13 and he will see what he can do. As of now I've paid $930. Received no product.

I ordered a 60-inch Hitachi on November 22, 2017 as part of the Black Friday event. I am experiencing a similar event as another poster, Renee in Melbourne, FL. My TV was shipped from NJ to Jacksonville. It has been there for five days now - still on the truck (so I'm told). I called to get updates, placed on hold for 20 minutes at a time as the rep attempted status updates with UPS. I offered to pick up a set at the local store and they would not cooperate with my proposal. Instead, they want me to call back for updates and options once a timeline has been meet. These folk have turned out to be ill-prepared and very unprofessional with the task at hand. I would not recommend their online service.

On 11/23/2017 I ordered a 65in Vizio XLED television. My shipping date was 11/30/2017-12/11/2017. A few days later, I received a tracking number to something that had NEVER been SHIPPED! Today is 12/09/2017 and still no shipping info related to this tracking number. I called Samsclub.com for a status update. I was told that the item is not in stock and I will receive it when it's available. WHAT?!! I told her it was unacceptable as I was given dates and tracking information.

I have been a Sam's Club member since 1992 and have never written a negative review. However, on 11/23 I purchased a Samsung 55" Class 4K Ultra HD Curved Smart TV (UN55MU6490FXZA) for $598. I was promised a delivery window of 11/13 - 12/11. After receiving an email from the shipper, I scheduled a delivery on 12/11. I later received a call from the shipper saying that they could honor the delivery until 12/18. I called Sam's Club to arrange for a store pickup, and after being on the phone with their representatives for 2 hours, the original 12/18 delivery was cancelled because I was told that I could pick up a television from a local store.

I messaged Corporate Sam's Club through Facebook. They replied immediately and resolved the issue within a couple of hours. It is a shame that their phone in customer service department isn't as responsive. (it was only a e-card and it showed up on my account)

I ordered a Vending machine on October 30th. The estimated delivery date was showing as Nov 5 - Nov 15. Throughout this whole time the order was showing as "PROCESSING". On the 13th I called to see if I could cancel the shipment and was told that I couldn't because the item had been ordered more than 1 hour ago. On the 16th I called back to get a status on the order and ask why it hadn't been shipped yet. No one could give me an answer. I was told that I needed to give it another 2 days and then call back to see if the order status had changed.

Placed an order for a 65" Vizio SmartCast 4K tv at 12:01am on Thanksgiving day (11/23/2017) that was listed in the Black Friday ad. The sale began at 12:01am and I completed the order and received a confirmation email at 12:03:46. I checked my bank account and saw that Sam's Club charged me. When the order was placed, the order status in my account stated the item would arrive between 11/30/2017 - 12/4/2017. On 12/1/2017, I noticed that the charge was no longer showing in my bank account. This prompted me to look at the order in my Sam's Club account. The order still showed a status of "Processing" but still stated it expected to have the above arrival times. I called Sam's Club online and spoke with a representative who told me that those dates "really mean that's when it arrives at the shipper" and she understands this is confusing.

11/11/2017 I ordered a Vizio 70" online. Delivery date 11/20-24. Called customer service (11/21) and was disconnected 4 times. Finally a young lady answered on the 5th call but I had trouble understanding her due to static on Sam's end. She checked to see if the item had been shipped...it had not. It had not been processed, I was told. I asked if I could pick up the TV in the store to which she answered "no". I had ordered online and I would have to wait. Seeing it had not been processed I wanted to cancel but was told me it was too late. On 11/21, I received an email the TV had been shipped.

Went online to Sam's Club Website at the start of their pre Black Friday Sale at 12:01. Ordered the Samsung 58" TV and Soundbar. Order was confirmed and was supposed to get it by the17th. Emailed on the 18th. Order shipped. Money taken out on the 20th. No tracking information. Called shipping company on Friday 24th. They have not gotten it yet. Called Sam's Club. Was told item was out of stock. Was given the option to cancel or wait. I said I'll wait. Her reply was "Call back and cancel when you're sick of waiting".

Leading up to Black Friday 2017 all of the marketing for Sam’s Club stated you could buy items from the store’s inventory on Thanksgiving day and pick them up at the store on Black Friday. I thought that was a nice convenient thing. The website allowed me to place my order and even pick a time to pick it up. However, on the morning of Black Friday I received a notification that my order had been canceled. I called the store and they stated, “We do not do click and pull on Black Friday deals. We have them in stock, but you have to be here.” I told them that that’s not what the website said. The website allowed me to grab the deal and hold the item on my credit card. So why would the website allow me to do it if the store was not going to honor the deal?

Very upset about false marketing. So for almost 2 weeks they advertise about online and in-store sale for November 11th 2017. Woke up early to place an online order. The item was out of stock. It said to call local Sam's Club if they have it. I called like 8 to 10 clubs in 100 miles area. They were sold out. Then again in the evening getting another email about extended sale for one day more. So checked online again to see if they have that item. It was out of stock. Online showed none stores have it.

On 11/11/2017 Sam's Club offered a one-time sale event. I wanted to buy the iPhone x. I called all of the Sam’s club's in my metro area and all of them told me that the iPhone X has not been released yet. I told them it was and they all seem confused. I have a picture add and I also took a screenshot of the iPhone X being advertised with a $300 dollar gift card. I could understand if each club only got 1. Sam’s Club is advertising a phone that they don't have in stock. I asked for a rain check and they said no. How does it possibly make sense to advertise a phone that you don't have a single one to offer... interesting.

I was going to the Sam's Club in Owasso, OK and I loved it! However, when I went to the Joplin store and made it home I found there were weevils in my flour. I was trying to make gravy and almost didn't realize the bugs. It's the most disgusting thing I have ever bought. I tried to complain to the store but it has fell on deaf ears and nobody seemed to take it seriously!

I like the fact that you have to show your membership card before entering and I get a sense of safety. I love how all the products are bundled and there are many to choose from home decor, automotive, toiletries, bedding, shoes, clothes, to dairy products, frozen veggies, entrees. Also, they always have fresh meat, flowers. The bakery is also fresh and overall the stores are very clean. They have everything, and I can shop with one stop.

Sam's tire service told me that they would mount one rear tire on my wife's van and had me pull the car around to the Bay door. Then after I got back in I waited 15 minutes while they helped other customers only to be told that I needed to buy both rear tires because the tread had to match for safety reasons. They never even looked at the other rear tire that was nearly new. They were trying to get me to replace a perfectly good tire in the name of safety just to sell more tires. When I got home I called to complain and they said it was because van is all wheel drive (it's not) and they couldn't mount it because other tire didn't have enough tread. When I said that it's not AWD, they said they were thinking of someone else. I felt like they were uninformed about safety rules and dismissive of my complaint. They didn't offer me any remedy wasting my time. Now I'm left thinking don't expect reasonable people when you go to Sam's Club.

I am providing their reason for not posting my review and my review below. You will read that it is unemotional, and only a statement of the facts. There is no way to reply to them as the email from them came from a 'no-reply' email address. Here is the email I received after posting the review of the product: "Your opinion is very important to us and the Sam's Club community. We appreciate you taking the time to write a review on Waggin Train Chicken Jerky Dog Treats (36 oz.). Unfortunately, your review did not meet our guidelines for posting on our site. Your review cannot be approved because it: contains inappropriate content."

I have been waiting for more than 10 weeks for a $100 refund. I have an account number and a reference number and have called at least 4 times only to be lied to with false info and broken promises??? Pirates.

I purchased two slices of the meat lover pizza for me and my son at the Willow Groove Sam's Club on Welsh Road. After the first bite of the pizza, I felt something crunchy and hard, I thought to myself the bacon is real crunchy on this pizza, after the second bite, I felt something hard again but pointy and sharp, I removed the pizza from my mouth and examined it, the pizza had a small thick pointy piece of metal that looked like a broken piece of machinery cooked in the cheese and meat topping.

Sam's Club is my favorite. I like the clientele. Mostly business people. No welfare people clogging up checkout. Sam's has the best meat department in Springfield MO.

I can always find what I am looking for at Sam's. Great selection of things I didn't know I needed... LOL. Sam's has great prices and some great products.

I've never been so stressed out over a refund. I have been trying to get my refund for a mattress that was an awful mattress for over a month now. First I called to get the refund, and was told I did not have to return the mattress. And was given a confirmation number for the refund. 2 weeks go by and no refund. I call again, and according to the lady I spoke to, there was no refund processed and that I HAD to return the mattress. It didn't make sense that I was given a confirmation number for a refund that wasn't even processed. The lady claimed the first person I spoke to did nothing to take care of the refund. And that I had to return the mattress. That she would schedule a freight company to come pick it up. I asked how I would even know SHE did anything to handle the refund. She claimed she would give me a confirmation number...

I ordered tires online, and I was notified that my tires had arrived at the local store. I went to the store, to get them installed, but had forgotten my phone at home. The person at the tire desk said I needed the order number, I inquired "can’t you bring it up by my name or account #." (I did have my membership card with me.) He said he couldn't. So, Instead of making an additional trip back and forth for the order number, I informed the technician or manager, that they could just keep the tires. He said 'OK'. I will buy my tires where they at least have the technology, to pull up an order. Which is not SAM’s.

We bought an $800 entertainment center and it was delivered wrecked. We have been trying to return this for over a week and they are rude and inept. We need someone in the company to step up and get this thing picked up and get our money back. I shouldn't need a lawyer to communicate with Sam's Club. Customer service line fails to even try to help us.

My wife and I are 62 years old and have been using Member's Mark Baby Wipes for over a year. After about 4 months of use we developed a severe rash on our personal areas with pain, bleeding and severe itching. The Itching was extreme! We thought we had contracted a fungal infection as I am a Registered Nurse and this was classic symptoms. We used anti-fungal cream for 6 weeks to no avail. We then switched to topical steroids which did not work. We tried everything we could get our hands on and the pain and itching just got worse. I finally told my wife we should stop using the wipes and in three weeks the rash was gone. I tried to report it to Sam's Club and they hung up on me. I wrote a review on the product just like this one and they removed it so I am placing it here to warn mothers who might be using this product as it should not be used on a baby's skin.

I have been a member of Sam's Club since PACE closed over 24 years ago. They were great! Carried what the average person uses at reasonable prices. No, they offer only reduced fat buttermilk - I live in the south. They do not offer Ragu, or whole buttermilk, Sun Maid Raisins, their milk is not as good tasting and most products are changing over to Member's Mark Brand. Their store appearance is more like Costco. We already have a Costco. The Scan & Go app worked for a while and now gives a constant error message stating, "Go to a register." Products are difficult to find because Sam's doesn't carry them anymore.

Today (9/26/27) I received an email indicating that order # ** has shipped. I placed this order from Sams.com on Aug. 7 and the order remained in processing status for over a month. The order was for my grandson's birthday (which is 08/14/2017). The order never showed-up and remained in a processing status. I called and tried to cancel the order in excess of 12 times. (Check your records). During which time I was left on hold, hung-up on, transferred numerous times, told it was nothing that can be done, told they do not have a corporate headquarters, etc. Because of the processing status and that I was not allowed to cancel the order, my credit card account was left open for over a month for Sam's Club to enter it at their convenience at a later date. This is an illegal and unethical practice of keeping the ordering status frozen in a processing mode.

Vacationing recently in Reno NV and realized I had forgotten a very important medication. My account is with Sam's Club but in Port Charlotte, FL. Stopped in to see if I could get enough meds to last my vacation and Greg the Pharmacist and his Technician Jen were more than helpful in getting me taken care of. It was no problem for them to call down to Sam's Pharmacy in Florida, verify my medications, and fill my needs in no time at all. And they accomplished all of this in record breaking time as we were heading out to a social function. I could not be more grateful to both of them for the help they provided to get me on my way. Please Sam's Club Reno, please recognize both of these individuals for excellent service over and above the norm. They are the BEST!!!

I have had and paid for a Sam's Club Membership for over 20 years and I am ready to cancel. More and More products are being substituted from Name Brand to Member's Mark brand. My experience has been it is of lesser quality and it seems that they are no longer stocking name brand products which reduces the choice. There is no need to continue my membership to PAY for the right to shop there and not have access to the products I want to buy. Two recent examples are the 1 gallon of Member's Mark hand soap and Member's Mark chicken tenderloins have been substituted for Tyson chicken tenderloins. I sent Sam's some feedback and got the form letter just indicating if I am unhappy with the product, I can return it. I am not interested in returning, I am interested in telling management to re-evaluate their product choice if they want me to continue to be a member.

Bought a power washer online and it leaked oil from day one. I've been trying for three months to either get it fixed or return it, but have been unsuccessful. Customer service has been horrific. I've been told over and over that the carrier will call to schedule a pick up in 24 to 48 hrs to come get it so that I can get a refund of my money, but that has been over a month ago. Now I'm told by a customer service manager that it actually takes 3 to 6 weeks before the carrier will call to schedule to come pick it up. This gross conflicting information makes no sense at all. All the while I don't have a power washer for work and I'm out $800. I've even tried taking it to a local store, which was pointless and the customer service there was just as useless. Sam's Club is a complete joke.

Ordered a Bose Soundlink Bluetooth Speaker on 08/12/17. Delivery date was given as 08/15 - 08/17. I never received an email saying item had shipped. When checking order status online, I found it still in processing status. I sent an email to customer support on 08/26 and received a reply 08/29 stating item is out of stock with no idea when item will be available. No option to cancel order was offered so I called Customer Service Rep and requested order be canceled. I was told there was no way the order could be stopped in its current status and no way to know when or if the item will be back in stock since it was a discontinued item. Needless to say, this will be the last time I order anything from Sam's Club.

I seriously regret having purchased 4 new Pirelli Cinturato P7 Run Flat Tires for my 2015 BMW X3 last week! Even though I am well aware of the difficulty of installing the low-profile, run flat tires, I "assumed" that anyone who had the correct equipment to install them (and not ALL tire shops do), would do so professionally. Sam's runs a lot of cars through their shop, right? Should have plenty of experience, right? Not so much! Although I "saved" almost $100 on the set of 4 (still putting me back over $1K) compared to the very reputable local tire specialist, it is now going to cost me up to $500 (depending upon the provider) to have my rims repaired. Not to mention to also have the generous portion of black rubber/sealant "goo," which they were so kind to leave for me, cleaned off the wheels! I wasn't even asking for NEW wheels, but Sam's insurance provider is my claim and WILL NOT REIMBURSE ME A DIME!

Been a member of Sam's Club for 20+ years and have purchased medications from them. Just found out that they have over charged us all this time for our medications and have ripped us off. They do not match prices for all medications and every club has a different price for same medication at the same time. Management will not even return phone calls and they make money by cheating customers. Prices are atrocious compared to Costco and other pharmacies. This is what we get for being loyal members and paying a hefty membership fee every year. Been robbed of thousands of dollars of hard earned money.

Buying was fine, however the items (patio furniture) was defected and we returned it. I have been working tirelessly to get my refund and am getting nowhere. I am ready to call an attorney, and the news station and the CEO to let them know their customer service is horrible. I would never purchase anything from SamsClub.com again, maybe not even Sam's Club.

As a long time member of Sam's Club I was solicited by FHP (Florida Home Improvement Co. Songwriting in Store Sarasota, FL) for window replacements. I trusted that Sam's Club would only allow reputable and vetted companies to solicit in their stores! I signed a contract with FHP in April, 2017 with the promise that the job would be completed by the end of May 2017. There has been numerous fall ups! I am frustrated and will drop my membership.

Pumped $50 fuel for our F150 and $14.01 for the Camry using my debit card on an early Saturday morning, 8/5/17. We and every other customer had trouble with the pumps - kept rejecting our Sam's cards AND our payments - every customer. Gas station attendant told us there was no problem, "the pumps are just slow today." Figured network issues because we were finally able to complete our transactions.

I pay to have a Sam's Plus Card to be able to beat the crowds and be able to come into the stores at 7am. To me it's a waste of money. When certain special sales go on it should still be for the customers that pay the extra money to only be allowed to come in early and not the customers that are not paying the extra money. If they do not pay the extra cost then they shouldn't be able to come in early. I think that just seems right to me.

While I was about to pay, with the Sam's Master Card, cashier told me, I wouldn't be able to pay unless I paid $45. Automatic renewal. Told her my account was active, but two more joined her and kept insisting I needed to go see customer service, waiting 20 minutes of my time. Waited in line for 15 minutes but no luck. Called Membership Services, and was told that my account was active and my card was actually renewed even for 2018, and maybe the cashier wasn't sure what she was doing. Wasted two hours of my time, and no luck. Worst experience ever with them! Not sure if I'll ever use them again!

Innovera 901 xl black cartridge - Advertised as 700 page content, only got 487 pages. Please change the ad to about 450 pages so your customers will know how much ink is in the cartridge and not get disappointed as I was. Went to Target to get one to finish project.

We pay high prices because of theft... Well, let me tell you Sam's Club doesn't care if you walk away with the store! I notified the Ontario., Ca store off Millikan of a known shoplifter in the store. I absolutely knew she was there to "lift" many items. I gave the manager and loss prevention guy her photo and arrest record. They replied that they can't do anything at all unless they see it with their own eyes. WELL... Then FOLLOW her watch her... SOMETHING! They stood in the electronics department after I physically pointed her out a few feet from them. Did not move an inch... Did not call anyone to watch her.

Sam's Club advertised their TV at $748.00 and was supposed to be delivered. TV was never delivered. Money was charged against my credit card. Called Sam's Club several times. Each time the sale was confirmed. The product was in inventory but never shipped. Four times I was disconnected and no one called me back. Emails to me stated sale took place and shipping was pending. I called their vendor and found out they had over 100 of these TVs in stock. Finally after several days and hours on the phone I was told that Sam's Club would not ship me this TV because there was an error in pricing as advertised on their website. They totally refused to honor their commitment. I am a senior citizen and this negative experience should be a warning of the pitfalls of using the internet with Sam's Club.