Sam's Club Reviews

I visited the Sam's Club in Independence, Missouri, on three separate occasions to register my business as tax-exempt. Unfortunately, each visit was unsuccessful because I was repeatedly asked to provide documentation that was not required and that my business does not possess. The employees assisting me should have been familiar with the correct requirements, which resulted in unnecessary delays and wasted my time. Before my third visit, I contacted the appropriate state agency to confirm exactly what documentation was required. When I returned and provided the information given by the state, an employee named Paul (last name unknown) became argumentative. Rather than assisting me professionally, he raised his voice and yelled at me during our conversation, which I found to be unacceptable and unprofessional.

Went to Sam’s Club for a simple tire service and had my spare put on—somehow they ended up breaking my lug bolts. That’s not just careless, that’s a serious safety issue. What’s worse is they’re not taking accountability or offering a real solution. Now I’m left dealing with damage that THEY caused. Definitely not the level of service I expected.

Purchased a Thor outdoor kitchen for $3999. Saw same item on sale at a BBQGuys for $700 less. Sam’s online matched and gave me Sam’s cash. The same day I received the order, the item went on sale. A few days later, price was reduced to $1216. I asked for the difference and they reluctantly provided a refund to my visa for $516. A week later, it was reduced by $1662. I asked for the additional $450 and they were adamant they would not provide this additional amount. Original price $3999 to sale price $2336. I do not feel I was treated fairly. All of this was within 10 days of my original purchase.

I have been a member since 2005 and every 2 weeks spent no less than $700. The cost of membership keeps increasing as well as all the items in the store. Membership is now $120 unless you're an illegal then it’s FREE! I am senior citizen and was told there is no discount because getting old is NOT breaking the law so therefore not rewarded with free membership or discount. I tried using discount for membership with Groupon, paid $55. However, Sam’s Club will not honor the discount, now I am going through hoops to get my $55 back. Social Security does not pay much to senior citizens so I HAVE to watch my money.

⚠️SAM’S CLUB TIRE SERVICE SAFETY CONCERN⚠️. After waiting 45 minutes for my tire installation, I was told the employees did not have the proper tools to remove my tires. Their solution? Go to another auto shop, have the lug nuts loosened, then DRIVE BACK to Sam’s Club so they could install the tires. Yes—you read that correctly. I was advised to drive with loosened lug nuts. When I explained how dangerous and ridiculous that suggestion was, I was told my other options were to get a refund or buy the tires and install them myself. This was not simply poor customer service. It was unsafe, irresponsible advice that could have put me and others on the road in danger. I have been a Sam’s Club member for years, but this experience was completely unacceptable. Sam’s Club needs to address the lack of proper equipment, employee training, and basic concern for customer safety before someone gets seriously hurt.

Online tonight to try again for Pokemon drop an hour early. I was kicked and never able to load back in. How is it that your long-term customers don't have a chance for this? Most people sign up right when they know it's happening. Limiting was great. Them bots have the money to have whatever amount of accounts. It's not right! I am writing this for my mother-in-law, as she was the one trying to buy. Site crashed, and it was sold out in 15 minutes tops? We need better for actual customers. Thank you.

I use the curbside service at the Orlando store on West Colonial Dr. They have repeatedly messed up my orders. I have spoken with the “manager”, Pedro, about the service I have received. But actually he was the one that messed up my last order. When I questioned him about missing items, he said he put it in my trunk already. When I told him he didn’t, he demanded to see my order on my phone. When I showed it to him, he handed me back my phone and said he’d get my missing items. He then got my missing items, put it in my trunk and walked away, no apology or anything. Just simply walked away. So I called management to once again complain about the curbside service.

At the cafe department, it is a deplorable management system implemented to allow online order in store that goes ahead of customers waiting in line to order. An unfair advantage to those already waiting line to order food resulting in substantial waiting periods.

Went to the Sam's in Langhorne Pa. I had an issue with the scan and go function on my phone. I went over to the corner counter where you exit the building. And I was talking to a lady named Patti around 920 am on 7/17 26. I asked her if she can check me out. I only had three items, she said, no, she can't do that, but I know they did in the past. Won't be back.

So I just joined Sam’s Club, it’s close to me and I drive so need it for the gas prices. That’s why I didn’t give a 1 star. So past two times I went to get gas they have put a $100 hold on my funds from my debit card. Plus the actual total of what I needed for gas. Gas I paid went thru but a week later they still have a $100 dollar hold on my account. They say it’s the banks fault. How can it be the banks fault when Sam’s Club is putting that hold on your card. I regret joining them. I’m going back to Costco. There is also the fact they never have enough open gas tanks and how to read where to go when you get there.

We closed account. We had noticed a drop in quality of items in the last couple of years. The final straw so to speak was when our Sam's credit card was closed by synchrony bank. We had never had a late payment and paid off bills each month. Synchrony claimed a risk assessment and they closed our credit accounts for no reason. We did an internet search and apparently the risk assessment is conducted on good paying customers because the bank is not making any money. We talked with Sam's as the Sam's credit card had their name on it. But they said it wasn't the bank not them and transferred us to the bank. We decided to close Sam's account and was told they will not renew but there is no refund as account will remain open until January when membership runs out.

Walked into Sam's Club the other day. They had pillows at the entrance for sale. I needed 2 for my BNB. When I got home, I opened them and I have to say, they smelt so so so bad. So I washed them and they still had a terrible smell. Had to throw them away. The smell was Toxic and made my eyes tear just from the odor.

Shame on me, I didn’t realize that the Sam’s Club membership I bought several years ago had been automatically renewing all this time. I’m furious that I didn’t receive any notification about that and that I didn’t get a chance to consent to it. I did get a refund for the most recent renewal, but probably literally flushed over $100 down the drain for the previous two years of auto renewals. We never felt like Sam’s was worth the price. Groceries at Aldi are way cheaper.

They begged me years ago to accept a Sam’s credit card. I used it for years. Today I had an order from my local store for over $300 but was told my card was expired and I needed a different form of payment. So I used my Discover card. I’ve never had problems with Discover. So I won’t need that Sam’s card anymore.

Today 7/6/26 I purchased Kellogg’s Raisin Bran cereal since there was a sign above the cereal with a sign that clearly read price $6.48 showing regular price $8.48 less $2.00 discount. After getting home I realized the price on my receipt was $8.48. I immediately called customer service to verify price and was told price was showing on computer as $8.48. I asked if someone could check the Raisin Bran store display and verify that sign was above which read price of $6.48 with $2.00 discount. She eventually said she would get someone to check but after 36 minutes there was no one responding to her request do in my opinion their was no request for anyone to check…. I believe if a price check was requested an employee would have answered since that’s part of the job.

Purchased a 3 pack Makers Mark bacon at the Albany, NY club and found that all 3 packages contained black mold. Best to avoid.

Very unhappy about the packing this last order at the Sam's Club in Cape Girardeau, MO. I ordered half & half and heavy creamer which they somehow crush and it leaked all over my other groceries and inside my car!!!! I cleaned the carpet with my little green machine where it went over the trunk liner. I just hope I got it good enough since milk and other dairy items really stink in the summer!!! I won't be shopping there for a while if ever again!!!

I am beyond frustrated with the curbside pickup here in Southfield MI located on 8 Mile Rd. I waited in my car for 50 minutes before finally giving up and leaving empty-handed. Shortly after I drove away, I received an automated email claiming my order was completed at 3:59 p.m. I tried calling the store repeatedly to speak with a manager, but no one ever answered the phone. I was essentially charged for the item I never got. I had to call the 800 number the following day and deal with an automated AI service just to get my money back. This is a completely broken system. Save yourself the headache and just go inside to shop or take your business elsewhere.

Customer service in the automotive section at the Cuyahoga Falls, Ohio Sams' Club is non existent! I waited almost a half hour trying to just buy a marine battery for my boat and the people in automotive refused to wait on me. I had two different sale associates literally pounding on the door and windows to get someone to help me and they were ignored also. One of the sales associates even called a manager to try to get help and that accomplished nothing. I ended up walking out with nothing. Absolutely pathetic. I work in retail and if I did that to my customers I would be fired!

After my husband signed up for New membership I was very disappointed with how he was treated by customer service in McDonough GA just because he couldn't get a credit card. Customer service decided not to give him a physical card for store purchasing. 😮‍💨 I had driven along was beside that my husband didn't feel too good and had to get a scooter 🛵 at Sam's. Please who do I consult now about get a physical card for in store purchasing. Customer service was ready very ugly. Never seen anything like it. The traffic was already heavy. Gas very expensive. What do you do but take her word and leave, not good. I have to stress again that I was very disappointed ☹️ and sad, now where do he go from here about getting a physical card to shop in the store without approaching customer service. Do he go from Sam's to Sam's trying to get a card.

The thing that is very irritating is that they aren't issuing membership cards. I really loathe they put everything on the app or on the phone. Nonsense. I want a physical card. The website says you can request one and I did in person in El Paso and Las Cruces and neither one would just issue a card. I don't want a receipt with my account on it. The numbers rub off in a week. I'd like them to honor the promise that we can get a physical card. I don't accept the other alternatives as practical for me.

IF you need Batteries and Tires, Sam's Club Wesley Chapel has the best products, specials, and service. The Team at Wesley Chapel has always gone above and beyond. I have had tires installed for 4 different vehicles. They have installed the TPMS, best price for this service. I have also had multiple battery purchases installed and they use a high-quality Duracell brand that works as advertised. I really can't say enough positive things about the service I have received.

I order a 18x48 Bestway pool online. Got my pool up an the pump that came with the pool doesn’t even work the pump cost $199 on Amazon and I shouldn’t have to buy considering the pool was brand new in the box this. They should be able to send me a pump or purchase the pump for since I spent close to $500 for everything. This was a waste of my time and money. Never again will I order anything online again from Sam’s and I’m thinking about canceling my subscription with them as well. I’m really upset about this.

Terrible experience at Sam's 6662 in Michigan. Ordered an item for curbside pickup which the app stated was in stock at the store. Two hours later I received three emails that item was ready for pickup only to discover they don’t have the item. Why advertise they have items and then you’re told that the items I already paid for are in “reserve” and they don’t know when they will be put on the shelves. I won’t be renewing my membership.

I will never, ever set foot in or order from Sam's Club again. I have know that they are inferior to Costco for almost 30 years, but recently I found it was just easier to get in and out of Sam's...Because NO ONE is in these stores. I have had a membership and it has been my custom to order office supplies and snacks delivered to my office. In recent months delivery has never been on time, it is usually incomplete, and it is often delivered to the wrong business. Now I have an outstanding order that is marked as delivered but I never received. I am told I cannot get help until I pay to renew my membership. They will not replace or refund the missing order until I renew a membership, which didn't expire until AFTER my order was purchased, paid for and should have been received.

Sam's Club is a great place to shop because it offers several convenient checkout options, including using your phone, traditional cashiers, or self-service attendants. That flexibility is a big advantage. Leaving the store is also quick and hassle-free. In terms of product quality, Sam's Club carries many well-known brands as well as its Members Mark brand. So far, all the products we have purchased have met or exceeded our expectations in quality. One area that could be improved is the way customers are greeted in some stores. Since English is the language used in the United States, I believe customer interactions should consistently begin in English, while still accommodating customers who prefer other languages when needed.

Terrible customer service. If I could give less than one star, I would.

Very discouraged with the customer service for online orders. I received my online order damaged. It was canned chicken. One of the cans was dented so badly it was leaking all over. I called the customer service number. I was transferred to a customer service rep who told me I would receive a refund and that since the item was perishable, I did not need to return it. After waiting 2 weeks and still no refund, I called customer service again. Was on hold for 20 minutes, before talking with someone regarding my refund. I was told that the first person I had talked to had mistakenly marked the box that stated I must return the item. I had not received my refund because I had not returned the item. It went downhill from there. This 2nd person said had it straightened out and that my refund was on the way. Keep in mind, that most of these customer service folks are out of the country and speak very broken English.

I had a disappointing experience with Sam’s Club in Lake Nona Florida and feel other consumers should be aware. I visited the store intending to purchase a grill, but the only available unit was visibly damaged. I brought the damage to the attention of store staff and asked whether they could offer a discount because of the condition of the product. I was told they would only sell the grill at full price. Since there were no other grills available, I left without making a purchase. What concerns me most is that after the damage was pointed out and acknowledged, the grill remained on the sales floor and continued to be offered for sale to other customers.

We have been long term members. There has been a severe decline in customer service and product quality.

Sam's Club holds your credit card hostage on your online account. you cannot remove it, yet go to edit card - delete, it won't let you. Closed my account and membership permanently. I leave no open credit card on any of my accounts, and they let me. FOR SECURTY REASONS. SAM'S CLUB, no way to run a business, dirty rat bastards don't let you protect Your own security. Rating is a big fat 0000.

My issue with Sam's is the delivery service. Several times I have placed orders that never showed up. No. They weren't late. They never came. Today I was waiting for a delivery when I got a notice that my refund request had been processed. I didn't request a refund, I was waiting for my delivery. I looked at my app and it said my refund had been processed and to return the products to the store. You mean, return the products I never got? Because of a refund I didn't request? This is stressful. It's too stressful. I just renewed my Sam's Plus Membership and I almost didn't because of the delivery issues. Now I'm sorry I renewed it and want to cancel it. Buying products from a company shouldn't be stressful and getting a notice to return products I never got is beyond that. No. Just, no.

Love Sam’s Club. Please put one in Estero Florida area to compete with Costco. Too far to drive to Naples or Fort Myers.

I’ve just had the worst customer service with Sam’s Club store #4872. I placed an order for delivery and for it it to be left at the door. I’m told the delivery driver attempted to deliver but didn’t leave the groceries as requested. I called customer service they told me to call the store. I called the store no one answered called back to speak to a manager and was told no managers were available and when explained about the delivery his response is we do not deliver we use a 3rd party to deliver and my delivery is not his problem they have nothing to do with delivery and there’s nothing he could do for me. I just wanted some help to understand why the groceries I had delivered to 75 year old disabled veteran dad meant for his dinner was not delivered and why Sam’s representative said it’s not their problem, suck it up and go to the app and order again. Very rude and poor customer service.

I wish they had an option to leave negative stars. I am so sick and tired of Sam’s Club pharmacy. They are the worst pharmacy in all of Dubuque. The only reason why I go there is because my partner works there so we get it cheaper since we’re on Sams Club health insurance. The pharmacist is always asking why I’m getting my prescription filled the day before it’s due as far as I’m concerned, that’s none of their business and who wants to pick up their medication the day it’s due when you don’t have the medication that you need.

Do NOT use Sam’s Club Scan & Go. It is subject to hacking and Sam’s Club will not respond to help you recover your lost funds. My account was hacked and they used my Sam’s Cash and charged my Credit Card. My Credit Card company refunded me the illegal purchase money, but Sam’s Club has not. I have repeatedly called their fraud number beginning May 5 and each time they say they will investigate and get back to me in 48 to 72 hours. To date, no calls, no correspondence, or any communications from Sam’s. Even the folks at Sam’s service desk said Scan & Go has been easy to hack. What a poor way to run a business.

I've been a member for 2 years now. They never have half the items I order. I currently have over 100 dollars tied up in items that were canceled. It takes over week for the amount to update on my card and to get my money returned. I don't have tons of money to just go reorder everything right away. This seems to happen quite often and I'm left without any of the items I was needing. Very displeased on how this is handled.

Would like to recognize Cassandra from Colonial Heights VA for providing truly exceptional customer service. If there were a score higher than 100, she would deserve it. From the moment we entered the club, Cassandra greeted every member with a warm smile and genuine kindness. She went above and beyond her duties by assisting members with carts, answering questions, and making everyone feel welcome. What stood out most was seeing her patiently help an elderly woman who appeared to be struggling. She treated her with compassion, respect, and care.

I actually love Sam’s Club, but I HATE that they ship through FedEx so I am trying my best to make them switch to a new carrier service. Continually my packages have been busted open and retapped, they arrive FILTHY - covered in gravel dust from the driver leaving the back door open while plowing down country roads, they rarely arrive when estimated - our local FedEx hub out of Danville, IL will track a package as ‘loaded on carrier vehicle, delivery: today’ and the package arrives the following day, they nearly always dump the box at the end of our driveway as the drivers are afraid of our dogs, however, if they had come on the expected day our dogs would be locked up for their comfort. So, Sam’s Club, please switch to a better carrier service!!

1-Star Review – Very Disappointing Customer Service. I am extremely disappointed with the customer service I received from Sam's Club. On Friday evening, I purchased a sofa and recliner online. By the next morning, I had changed my mind and contacted customer service to cancel the order. The items had not shipped yet, so I assumed canceling would be a simple process. Instead, the customer service representative told me that the order had already been "processed" and could not be canceled. I was then told that I would have to wait for a shipping confirmation email and call back in hopes that they could notify the shipper before the items were sent. If they were unable to stop the shipment in time, I would be forced to accept delivery and then go through the return process for furniture that I never wanted in the first place.