Sam's Club Reviews

Very discouraged with the customer service for online orders. I received my online order damaged. It was canned chicken. One of the cans was dented so badly it was leaking all over. I called the customer service number. I was transferred to a customer service rep who told me I would receive a refund and that since the item was perishable, I did not need to return it. After waiting 2 weeks and still no refund, I called customer service again. Was on hold for 20 minutes, before talking with someone regarding my refund. I was told that the first person I had talked to had mistakenly marked the box that stated I must return the item. I had not received my refund because I had not returned the item. It went downhill from there. This 2nd person said had it straightened out and that my refund was on the way. Keep in mind, that most of these customer service folks are out of the country and speak very broken English.

I had a disappointing experience with Sam’s Club in Lake Nona Florida and feel other consumers should be aware. I visited the store intending to purchase a grill, but the only available unit was visibly damaged. I brought the damage to the attention of store staff and asked whether they could offer a discount because of the condition of the product. I was told they would only sell the grill at full price. Since there were no other grills available, I left without making a purchase. What concerns me most is that after the damage was pointed out and acknowledged, the grill remained on the sales floor and continued to be offered for sale to other customers.

We have been long term members. There has been a severe decline in customer service and product quality.

Sam's Club holds your credit card hostage on your online account. you cannot remove it, yet go to edit card - delete, it won't let you. Closed my account and membership permanently. I leave no open credit card on any of my accounts, and they let me. FOR SECURTY REASONS. SAM'S CLUB, no way to run a business, dirty rat bastards don't let you protect Your own security. Rating is a big fat 0000.

My issue with Sam's is the delivery service. Several times I have placed orders that never showed up. No. They weren't late. They never came. Today I was waiting for a delivery when I got a notice that my refund request had been processed. I didn't request a refund, I was waiting for my delivery. I looked at my app and it said my refund had been processed and to return the products to the store. You mean, return the products I never got? Because of a refund I didn't request? This is stressful. It's too stressful. I just renewed my Sam's Plus Membership and I almost didn't because of the delivery issues. Now I'm sorry I renewed it and want to cancel it. Buying products from a company shouldn't be stressful and getting a notice to return products I never got is beyond that. No. Just, no.

Love Sam’s Club. Please put one in Estero Florida area to compete with Costco. Too far to drive to Naples or Fort Myers.

I’ve just had the worst customer service with Sam’s Club store #4872. I placed an order for delivery and for it it to be left at the door. I’m told the delivery driver attempted to deliver but didn’t leave the groceries as requested. I called customer service they told me to call the store. I called the store no one answered called back to speak to a manager and was told no managers were available and when explained about the delivery his response is we do not deliver we use a 3rd party to deliver and my delivery is not his problem they have nothing to do with delivery and there’s nothing he could do for me. I just wanted some help to understand why the groceries I had delivered to 75 year old disabled veteran dad meant for his dinner was not delivered and why Sam’s representative said it’s not their problem, suck it up and go to the app and order again. Very rude and poor customer service.

I wish they had an option to leave negative stars. I am so sick and tired of Sam’s Club pharmacy. They are the worst pharmacy in all of Dubuque. The only reason why I go there is because my partner works there so we get it cheaper since we’re on Sams Club health insurance. The pharmacist is always asking why I’m getting my prescription filled the day before it’s due as far as I’m concerned, that’s none of their business and who wants to pick up their medication the day it’s due when you don’t have the medication that you need.

Do NOT use Sam’s Club Scan & Go. It is subject to hacking and Sam’s Club will not respond to help you recover your lost funds. My account was hacked and they used my Sam’s Cash and charged my Credit Card. My Credit Card company refunded me the illegal purchase money, but Sam’s Club has not. I have repeatedly called their fraud number beginning May 5 and each time they say they will investigate and get back to me in 48 to 72 hours. To date, no calls, no correspondence, or any communications from Sam’s. Even the folks at Sam’s service desk said Scan & Go has been easy to hack. What a poor way to run a business.

I've been a member for 2 years now. They never have half the items I order. I currently have over 100 dollars tied up in items that were canceled. It takes over week for the amount to update on my card and to get my money returned. I don't have tons of money to just go reorder everything right away. This seems to happen quite often and I'm left without any of the items I was needing. Very displeased on how this is handled.

I actually love Sam’s Club, but I HATE that they ship through FedEx so I am trying my best to make them switch to a new carrier service. Continually my packages have been busted open and retapped, they arrive FILTHY - covered in gravel dust from the driver leaving the back door open while plowing down country roads, they rarely arrive when estimated - our local FedEx hub out of Danville, IL will track a package as ‘loaded on carrier vehicle, delivery: today’ and the package arrives the following day, they nearly always dump the box at the end of our driveway as the drivers are afraid of our dogs, however, if they had come on the expected day our dogs would be locked up for their comfort. So, Sam’s Club, please switch to a better carrier service!!

1-Star Review – Very Disappointing Customer Service. I am extremely disappointed with the customer service I received from Sam's Club. On Friday evening, I purchased a sofa and recliner online. By the next morning, I had changed my mind and contacted customer service to cancel the order. The items had not shipped yet, so I assumed canceling would be a simple process. Instead, the customer service representative told me that the order had already been "processed" and could not be canceled. I was then told that I would have to wait for a shipping confirmation email and call back in hopes that they could notify the shipper before the items were sent. If they were unable to stop the shipment in time, I would be forced to accept delivery and then go through the return process for furniture that I never wanted in the first place.

We have always purchased from Costco’s but decided to make a large purchase from Sam’s Club but unfortunately, they rely on FedEx and cannot deliver. Twice, so far, they have scheduled our delivery of a 335 lb item and had to cancel a few hours before delivery. Unlike Costco, they don’t offer White Glove so the item whenever delivered will only come to the threshold and we have had help waiting to assist us to get the item in its permanent place that we have had to cancel last minute. As of today, our item is more than eight days late and I have spent countless hours on the phone with both Sam’s and FedEx to no avail. Save yourself the frustration and don’t purchase from Sam’s Club.

I purchased a Sam’s Club membership so that I could buy a mattress online for my daughter. I purchased the mattress online to ship to my house. The order was cancelled after 15 minutes. I chatted with customer service and they couldn’t tell what the problem was so they escalated the issue and said I’d receive a response within 24 hours. I never received that response so I went ahead and ordered it again. It was cancelled again. So I tried chatting with customer service again. Same response - can’t do anything, must escalate the issue.

Membership keeps getting canceled less than 24 hrs after purchase. And every single time I try to find out why customer service just gives me the runaround once they find out I've already been refunded. As far as they are concerned I've got my money back so I shouldn't complain. Currently on week 2 of waiting for a reply concerning why I can never retain a membership with them as well as a growing list of names of service reps I've talked to.

Worse place ever in Thornton Colorado. After 5:30 pm they don’t have pizza.

Yesterday I was trying to use those self pay machines & got confused, luckily Dean (female) saw my distress, came over & helped me with such patience & great smile, she also told me how I can earn 5 points for shopping & card has no annual fee. What a delight she was, even gave each other a hug. Please commend her for such great service. A TEN rating for her. Yeidi

I have just been informed that Sam's Club does not offer "top tier" gasoline. That is not good for your engine because it doesn't have the detergents needed to clean your engine. It may just be worth the extra pennies per gallon to go elsewhere to save your engine.

WARNING::: I bought a box of Hostess danish at the Longmont store 2 days ago. The danish tasted like mold. Looked at the BEST BUY DATE. MAY 18 2026. THAT WAS 10 DAYS AGO!!!! I tried to call Longmont Sam's Club but there is no Store Manager on Thursday. The girl didn't know if the manager works tomorrow or not, she doesn't have access to their schedule. The only manager today is a front end manager. No store manager!!!! No wonder they have expired products for sale. SAM'S CLUB MUST BE PAYING THE MANAGER TO WORK FROM HOME. Today is May 28th 2026.

We have been using a Sam's Club CC for company purchasing. We have always paid the full amount every time we received their bill. Evidentially, they don't like that because they put a hold on our account almost every payment. We spoke with their customer service person, and they said to pay the full amount with her over the phone, and they would turn the card back on again in 24 hours. We paid the full amount owed with her over the phone from our bank account, and we still can't use our purchasing card. It's been 9 days now.

They never pick up the call. The chat icon bounces between 1 and 0 for 15 minutes. I can’t understand how can the service be this horrible! I will cancel and get Costco membership.

Can’t log in, then found out the membership I bought for my mother was canceled without notice.

Ridiculous of a company trying to buy exclusive items logged me out multiple times. Then wouldn't let me purchase. It's a joke. I will be taking my business elsewhere. Prioritize customer that have been here for years, not people that will not renew next year.

Cancelled my order for no reason 10 minutes later and with no explanation. Crazy they charge a membership for this type of service.

Placed an order for $306, the next day when none of the items had even shipped yet.. I cancelled the order. Less than 24 hours after making it. They then put a hold on my $306 for 7 days instead of refunding it.

Sam’s Club canceled my grocery order totaling $349.34 without explanation while continuing to hold the full amount from my bank account. When I contacted customer service, I was told they had no reason for the cancellation, no explanation could be provided, and the suggested resolution was for me to simply place the order again. When I explained that I could not do that because Sam’s Club was still holding the money I needed to buy groceries, I was told to wait.

Dear Sam’s Club Customer Service, My name is Lori **, and I am writing to formally express my disappointment regarding the extremely poor experience I recently had with both your online ordering system and in-store customer service. In preparation for my bridal shower last weekend, I attempted several times to place catering orders through the Sam’s Club app. Each time, my orders were canceled under suspicion of fraud, despite the fact that all of my information was verified and accurate. I called customer service four separate times trying to resolve the issue. During those calls, I was repeatedly told that someone would contact me back, but no one ever did.

We bought an 18'x4' for $399 which was $100 cheaper than anywhere else. The employees helped us get it to our car and loaded it for us. The box was too big, so they loaded it piece by piece. Thank you Ben and AD.

Timely and polite. The management here has changed and it is obvious. There is a clear sense of urgency and efficiency. My Tesla was taken care of and my appointment time was honored.

Whatever you do not buy from this company they canceled my order and wouldn’t take the authorization hold off my card. So basically held my money on hostage. I wouldn’t wish that on anybody. DO NOT BUY FROM HERE. It’s like trying to take a overseas flight on Janky plane. Just isn’t worth. DO NOT BUY FROM HERE.