Sam's Club Reviews

Bad customer service, late response to time management.

I am tired of the crap they pull. Twice I have called to ask a question. The first time I called, I was put on hold while they checked. I waited 10 minutes without a response. I figured they were really busy, give them the benefit of doubt. Then a few days later, I called again and the same thing happened!! I guess they figure you will hang up after so long.

This location has gone downhill fast! Every-time I do a pickup order either they forgot items or they are out of stock. I am disabled so going into the store isn't always an option. They don't have enough riding carts for people like me to use. They have messed up so much that I have a manager's personal phone number as well as the manager over the pickup department. Today was the last straw for us. Three items were "shipped" because my location didn't have them in stock. They came from Long Beach and were delivered at 7:05pm however only 2 items were delivered. I called Long Beach and they kept putting me on hold then hanging up as it was about 10 mins before they closed.

PHARMACY:: USED TO BE great, refilling, customer service, curbside etc. Now wholly SUCK. Owned by Walmart (who also doesn't respond) changing around the phone line to some VA idiocy you can't get through. RUDE staff who cut you off. NO updates like they used to, so you're stranded, wondering where the heck your meds are at. They HAD to keep changing a system that was never broken, for whatever stupidity reason that screws or confuses pharmacy customers. They can all go to Hades. I'm switching to someone better who PROVIDES A SERVICE.

I have long stop shopping inside the club store because our previous bad experiences. I now solely shop online and pickup the items curbside. On Monday April 27, 2026 I went to stall No 23 at the Sam's Club located at 9400 S Western Ave at 4:50pm. My order was not delivered to my car until 6:07pm. I waited more than an hour and my order was missing items. When I questioned a worker to why it was taking so long he said people had been waiting more than an hour all day. I also questioned as to why there was a line at the door if this was curbside pickup, He said the people at the door were there for Instacart Orders. So it appeared that the Instacart orders were being given preferential treatment.

If I could give it -1000 I would. I have had sooooo many problems but this one tops them all. I placed an order for string cheese that was delivered on March 12, 2026, the best used by date is March 13, 2026. I called them on April 29, 2026 after looking at the date because several of my staff became sick over the past weeks and now we see why. They offered me $5 for the mistake. That is completely ridiculous and I will be filing a lawsuit against this company.

I ordered an order for my office, it was delivered somewhere else and someone else's order was delivered to me. They state all they can do since the delivery company is a third party company (Spark), is to refund and I reorder, so I did. Also I still have the other person's order and no one wants to get it to the right place, we were told to keep it. When I did the reorder I did not receive one of the items on the order, they state when they delivered my order it was out but now is in, this was from 8 a.m. to 9:20 a.m., if it is not there, just wait and deliver my full order. So now I have to reorder and wait again along with I will be charged a delivery fee now due to the low cost of just one item. My biggest issue is that they take no responsibility and blame the third party (Spark), I told them that the company they choose is their responsibility and a reflection of Sams, and stated if the company is the issue then they need to change who they use. Terrible service

Their customer service sucks... I was on the phone an hour about money they took out my account, tried to pay me back with an e-gift card. No, put my money back and then told me they would call me back 24 to 72 hours, and then I still had to wait 5 to 7 business days after that to get my money. Definitely not a member anymore, will keep my BJ'S account.

I bought milk. It tasted different April 10 2026 like wet cardboard.

I am disabled and it is very helpful when they scan things for me and put in my cart. They did not offer me this assistance this last time so I do not think I will continue there any longer. Yes, I put the items in my cart and yes, I put them in my car when alone but usually I have a family member assist with that. I tried going alone today. Having to lift the items additional times was painful for me. I asked why she didn't help me and she said she didn't know what I was talking about so I am assuming they no longer take the items from your cart to scan them and then put them in the buggy anymore. At least Costco still does that and Kroger will put them in my cart and even put them in my car.

So sad, short notice, no call or text. I ordered two Tres Leches cakes, ICES and some other items. I suppose to have a surprise birthday party for two friends. The surprise was on me. I went to pick up my order and the ICES was substituted and there were no Tres Leches cakes. If they would have called or texted me, that morning I wouldn't have driven two hours to get there. I had to go inside to pick up another cake and other pastries. The Pick Up Area needs help only, short staffed and another worker was called to help me. He did with the scan and go, but that was a problem. The scan and go didn't want to scan the Garden soil. Then he left, my order in the Pick Up Area, I had to wait again for someone else to help me. Poor service at this store. This store doesn't live up to the Sam's Club reputation of the Sam's Club.

We have been members of Sam's Club for about 13 years. Membership fees are never late and always paid the week of the due date... When cashing out at the register... Same way every time. This month though, Sam's did the slickest move ever and withdrew money from an credit card account that used to pay at the register 5 years ago. It's absolute nonsense the way they were trying to run the transaction through three different cards that we regularly use.

4/14/26 stopped by Sam's in Salina at 6:45pm. Had a tire going down. Ask if they could put my spare on so I could continue my journey home. They turned me away saying they are closing soon. I am a member but not for long. Went to Discount tire, they closed at 6:00pm. There were two gentleman there. They noticed I was limping. I thanked them and headed to my pick-up. One of them yelled at me to pull my pick-up up to one of their bays. They put my spare on and refused payment. Told me to have a safe trip. I know where my business is going to. Thank you gentleman and GOD BLESS.

Walmart has sunk to the bottom of the barrel, Walmart employees and managers turn their name tags backwards, they think they're hiding who they are. I have the right to record angry and verbal abusive, I start recording when I encounter a Walmart employee that's pissed off at Walmart. You're letting some of your employees ruin Walmart reputation, I send videos of my encounters straight to corporate. A couple of years back, my wife and I were shopping at the Walmart marketplace on Wilson Blvd.

Bought 4 tires for my vehicle. Brought it in for my appointment, and the techs decided they were going to draw “pictures” in the dirt on my tailgate. When I confronted them about it, they stood in the bay and laughed about it. I noticed damage on my front bumper. I went in and spoke with a manager who came out and took pictures of the childish drawings that were drawn on the back of my Explorer and damage to my bumper. He promised me he would call me back before the end of the day with an update… Never received a call. They clearly do NOT value their customers and support extremely CHILDISH behavior from their staff.

I recently purchased a Sam’s Club membership through Groupon, and the experience has been extremely frustrating. After purchasing, I downloaded the voucher instead of gifting it to my son, and because of that, the membership was declined. I’ve been trying to resolve this directly with Sam’s Club, but customer service has been very disappointing. Each time I call, I either get transferred multiple times, given unclear information, or the call gets disconnected altogether. It feels like I’m being given the runaround instead of receiving actual help.

I’m extremely frustrated with my recent Sam’s Club experience. I ordered a TV for $1,000, paid $100 for delivery, and even bought a $50 membership. The delivery date was 4/11, and I stayed home all weekend waiting — but the TV never arrived. Customer service gave me conflicting answers, one rep promised a $100 credit then reversed it, and now Sam’s Club has changed my delivery date to 4/16 with no explanation. What makes this worse is that a Walmart order I placed at 4 PM yesterday arrived in two hours. Sam’s Club, this needs immediate attention. I paid for delivery, I paid for membership, and I still have no product.

I just called to ask about an interest charge on my account for over $50 because I paid the account balance and it was off by $0.71. I usually pay this with the button choice of pay statement balance. For some reason the system did not pay my full statement balance as I chose. I called to ask for the interest charge to be reversed. The man on the line was very rude to me and said there is no way to reverse it because I didn’t pay the $0.71. I usually pay my full balance, and have been a Sam’s Club member since 1992. He said he did not care and that any loyalty to Sam’s means nothing!!!

I don’t know what the heck is going on but it seems Sam’s Club has been out of stock of multiple items for a couple of months. Are they having distribution issues or are they going under???

Got their fruit tray for our Easter brunch. VERY disappointed. Most of the fruit was basically flavorless and the strawberries were moldy and had to toss them.

Very disappointed when I picked up my curbside yesterday 4-3-26. Several curbside number were tipped over because of the windy weather. I did not know where to go to get my order. I had to get off the car to go find out what was going on till I finally got my order after 30- 45 minutes. Sam’s should have been better prepared with the Easter weekend and weather. It’s been windy all week.

I am filing a formal complaint regarding unauthorized recurring charges by Sam's Club and the handling of my concern by their escalation team. Two years ago, I visited a Sam’s Club location in Orlando, FL to purchase a one-year membership. During the enrollment process, the customer service representative communicated only in Spanish. I clearly stated that I do not speak Spanish and requested assistance from an English-speaking representative. This request was not accommodated. At the time, I was experiencing significant medical issues and severe pain after standing in line for an extended period. Due to my condition, I was unable to fully review or understand the documents presented but felt compelled to proceed.

They renewed my membership without my permission and then told me it’ll take 5-7 business days to refund my money.

They canceled an online order item without any explanation. This is totally unacceptable!! I understand they may have to cancel an item. Tell me why you canceled the order.

Review is too long to write.. So this is a good Heads up. If you're buying flowers from Sam's Club, please check all the flowers for freshness. Tags with dates are deceiving. Roses squeeze at the bottom if Firm ok, if soft and squishy dead or about to die.. CHECK THE RETURN POLICY. If flowers die before the 7 day guarantee you must bring back full bouquet, so don't use them in an arrangement to give to a friend or family. No more breaking up the flowers and making arrangements for funeral flowers because you have to bring all the flowers back living or dead to get your refund and for Sam's to honor the 7 day freshness guarantee.

I have been a Sam's Club member for more than 10 years. I ordered some products online, and the app showed that they would be delivered on March 26th. March 26th was yesterday, and nothing was delivered. The frustration is that the app was still showing March 26th. I have to call, and an agent told me the products will be delivered today, March 27th. Not sure I can trust their dates again. This is not the first time I have had this kind of experience with Sam's Club online. Funny because the app is still showing March 26th. No updates in any way.

I am so done with Sam's Club lack of service. They are truly worse than Walmart. Refunding my last purchase I didn't receive and then terminating my membership. I refuse to actually pay a company so they can abuse their customers. No live CSRs to speak with and their bots are too stupid to help. Store can't help if you ordered online so the only option I have is to leave Sam's. What a shit show. 20 years ad a member and you can't find ANY help. Good riddance. They're getting one star because there is nothing for zero Stars.

So you are punishing current members by making them pay $50 to renew and you are rewarding new members with a membership fee of $15. Why punish your existing loyal members? The $15 membership fee should be for EVERYONE!

Went online at 8 o’clock online for + members only to order and their system cashes and could not order keeps saying oops we are sorry we are experiencing technical difficulties. Please try again. Go back in system. Crash comes back up. Try to order again. It says, "We are expecting difficulties, please try again." then placing the order it keeps on going around and around and around and around nothing happens. Then next thing you know the system crashes again. call customer service, unable to help, unable to do anything, then they say, "Oh we’re sorry we’re out of stock."

This was the worst service ever. They act like they have never worked before in their life. So unprofessional. All I wanted was two pieces of pizza and no I couldn’t get that I stood there for thirty minutes and I left because it’s terrible. I hate this place and will never be back. Sam's you have done it and y'all are officially on my hate list.