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Sam's Club Reviews
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Just bought my first Cyberpower pc at Sam's club and I was happily surprised. Turning it on there was no attached virus crap that I usually have to pay someone to remove. Top-of-the-line Geforce RTX 3060 graphics card on a great Asus motherboard. This computer screams! Fastest computer I have ever had with windows 11 and an i7 processor. Great buy for the money.
I've been a member of Sam's since 2000. Ever since Covid hit, these stores have gone downhill fast! In 2020 I could purchase all of my food needs in one spot for three people for about $350 for a month. Eggs were about $8. Butter was about $4-5. Turkey patties $8. A box of 40 count hamburger patties $20. A box of hot dogs, same. Tater tots $6.
Now, eggs were $21 before they went down to $17. Butter is now $8. Turkey patties $13. Hamburger patties $40. Hot dogs, same. Tater tots which they seem to keep stop selling was $8. Speaking of not selling, I would buy pastries, cakes, and the like for a sweet fix for breakfast. They took out the things that sells and left the things that barely or won't sell.
I went from spending about $100 and some change on each of us to about $250 per person. When you're on a limited income and is trying to keep people fed daily for a month, that stuff really adds up and kills my pocket book. Plus they went up on the membership. Because I can't find some of the things I usually buy in bulk I'm stuck. If there was another alternative I would most definitely go somewhere else. Since 2020 Sam's has been a huge let down.
Been here 2 hours on a walk-in .Car's been sitting in inside and nobody's worked on it. An hour later the car pulls in with an appointment to working on it. They still haven't got to mine. No sense of urgency whatsoever and has no clue when he'll get to it. There's three of them back there and no one's working on anything else. Just lazy ass people. This is Sam's club Asheville North Carolina off Patton avenue in West us.
Never order a large item from them. The 3rd party delivery company they use is horrible and will have you waste your day expecting the delivery only to have them never call (supposed to call 30 minutes ahead), and never show up. They are understaffed, and they can't handle the work they have. The driver will lie and say nobody was home, doesn't matter if you are. Plus they are supposed to call, but they don't if they are running behind and just don't want to deliver that day.
I am on my 3rd scheduled appointment for delivering my mattress and not holding my breath they will show up this time either. They lost a loyal customer permanently with this. I will go to Amazon, Lowes, or Home Depot. They show up. If Sam's and Walmart want to be big players in online retail, they need to get a website that is useable at WalMart.com and a delivery system that works at Sam's Club.
Went to my local Sam's club gas station to buy gas. Purchased $14.03 in gas with my debit card. Once I got home from other shopping I checked my bank account balance and saw a $100 pre-authorized debit charge to Sam's club. I called my bank and informed it won't be returned to my account for three days. I have two autopays pending and once those go through, my account will be overdrawn now. And my bank says they can't do anything about this. My advice is to NOT use a debit card there. And I will never purchase gas there again or have anything to do with this business.
Our order has been cancelled about 4 times. I keep contacting customer service and am told they will give me priority or they will call back in 24 hours. Nobody calls me back. This is very frustrating. I have researched and others are having the same problem and get no answers. Apparently there some shipment companies that are scamming Sam’s Club on refunds. I am just an individual and they only refund I have gotten is when they cancel my order and put the money back into my account. What good is a membership that you can’t use? They just take your money and run.
Customer service seems not to exist at store level, or at corporate level. If you call the store, you will be put on hold for 20 to 30 minutes and no one from management will ever pick up the phone. Regardless of whether you want a local manager, or upper level management at the corporate level, comma you will never be allowed to speak to anyone of any importance. I am moving my membership to Costco's where my money seems to be appreciated as well as my membership. Kudos to Costco's. After 30 years of loyalty with Sam's club, I'M DONE!!!!!
I have never received worse customer service in my life. I have had an issue for 2 months, have been on the phone with 10+ representatives fully communicating my issue, being told it was fixed, and it wasn't. Communication is poor, Sam's Club will block your orders without telling you why, and you'll be left paying for a membership that you can't actually use.
I purchased a clock online from Sam's. When I discovered it was damaged, I called to get a return label, and was told by the rep that the Supervisor would not authorize my return because my membership is no longer active... Mind you the rep agreed to return my item initially. Then mentioned that my membership was expired (it expired 2 months after the purchase). Since I declined renewing my membership. They declined my refund. They put me on hold for 10 minutes to speak with the Supervisor. When I finally spoke to the Supervisor, I requested a copy of the return policy where it states that previous members cannot return items purchased before membership expiration. She could not find it. I've yet to receive the documentation.
HORRIBLE is a kind review! Cannot get a U.S. based person on the phone, called customer service number 3 TIMES, total of 2:52 minutes and got disconnected ALL # TIMES! Because they have no clue how to respond.. Issue= searched robot vacuum online, in the search bar drop down recommended box is the Shark Item # 980215264 Shark IQ Robot Self-Empty™ XL UR1005AE, Robot Vacuum, IQ Navigation™, Wi‐Fi with a price of $299.91. Click on it to purchase and now the price is $441.98. Thought is might reset in cart but NO, it's still $150.00 higher.
If THAT is not "bait and switch" I'll eat my hat. It is much easier to get Biden or Trump on the phone than to get the local Sam's to even ANSWER THE PHONE! Tried 5 times. They are 50 minute travel time one way. Talking to CUSTOMER NON-SERVICE is frustrating and a joke! I wish there was a way to give MINUS 5 stars, they deserve it! Will be canceling my plus membership after 20+ years. BEWARE
I was added to my wife's account and I paid the add-on fee using my credit card. When it was time to renew her account, Sam's charged my credit card $140.00 without asking me. At the time I signed up, I was not asked or given the option to opt out (if it's their standard policy) of auto renewal. My wife had 3 credit cards already on file with them, which had been used in the past for renewal.
I tried to contact Sam's on multiple occasions (at least 7 times) and each time I would get passed to another department who was suppose to help resolve the issue. Most of the time it was a call center outside the United States. I don't have a problem with outsourcing as long as the representative on the other end understands the issue and can resolve the case. However, that was not the case. They spent more time saying that they "understand and apologize" and less time getting me to the right department to fix the issue. Each representative told me something different. I was told that notes would be annotated in the system to let the other representative know what the issue was; however, I had to explain the issue over and over again.
Each time I called, I was given a different reference number about the same issue. Bottom line, their telephone customer service sucks. They are good at passing the issue to someone else to relieve them of the responsibility; however, nothing got resolved. After 7 days I eventually had to go into a local Sam's Club and explain the situation all over again, in order to get resolution. I will no longer use their services. If I could give them less one star, I would.
I've never owned a Sam's club membership! Yet yesterday someone in AR used my personal debit card for not 1 but 5 different transactions at Sam's club online. I call in hopes of having the company rectify the issue and was told since I'm not a member they are unable to help me, but then offered me a membership for them to then be able to tell me where and when the transactions was being processed from. I like most do not have $2,900 randomly laying in my acct for anyone to just choose to use and now I'm being pushed up against a wall where my bank institution is saying speak with the merchant yet the merchant won't speak to me without having a membership! Absolutely disgusting behavior!
I only used the membership one time and I don’t need 20 boxes of Mac and cheese so I didn’t go back. A year later they took $100 out of my checking account with no warning. I had canceled my account the day before but they took my money out anyway. And the rude customer service agent hung up on me when I asked why it was going to take 15 days to get a refund even though it didn’t take 15 days to steal it from me.
Sam's Club is dirty to customers. I paid my credit card on time and usually 30 dollars over the minimum payment. What did they do? The company lower my credit limit without any warning. Why? I have no clue. They didn't care by lowering my credit limit, that I would max out my card. I went from $1,200 to $430. I have never had any company do this to me. I owe a total of $289. Once that is paid, I'm closing the account and turning in my membership card. These days where gas is so high, I used my card for gas mainly. What a dirty way to treat a customer that paid every month 20 days before time.
Sam's Club sells the liberty hearing aids, I purchased a top of the line with bluetooth capability less than a year ago. They asked what phone I had, android at the time, then asked what version of OS software. My version was not at the required version. I was told I would not be able to use the app until I upgraded. Well I recently upgraded my cell to iPhone 13. But could not connect to my hearing aids. So I went to Sam's club to fix the issue and was told I bought the hearing aid for android it will not work with iPhone. This is my WARNING you can never switch phone types after purchase. I am a software architect by trade and nobody ties OS specific technology in the hardware, they put that in the apps so you can switch. I paid just under 5K for these hearing aids and will not be able to use the advanced features.
This sales guy did a great time. I came in April 19, 2022 and he spent a long time to prepare my hearing aids and be sure they worked well. I left same day and I could hear. I would recommend him to anyone.
They advertise their hearing aids all the time on TV for incredibly low prices, but in the store, you are sold hearing aids at $2,000 each ear. That is fine. I would pay that to hear, but they told me they were rechargeable, but that took an extra 4 months to get. The rechargeable batteries don't even get me through the day (the replaceable batteries got me about 4-5 days). They go in and out with my phone controller. The brand they sell is "Lucid" and I would not recommend these hearing aids at all. I have had nothing but trouble and I need to hear clearly for work. The rep at Sam's has been wonderful but they split his time between two stores and when he isn't there no one else can help you.
Went online to check out products at Sam's club. Created an account to save what I liked online, If it was possible, since most sites allow you to do that. Wasn't a member but my family member was and I was going to the store with them. After done looking went on with my day until I got an email saying I got a temporary 24 hrs card. I was like, "That's really nice." I'll go check things out without my family member so I didn't have to wait for them to go shop. Get there and I only bought 1 thing (a new tv) and I saw the price online and above the product on the display, so I didn't even think anything of the price.
I get home and check the receipt and was charged a 10% fee of $49.60 dollars. I called and they said cause it was a temporary card I got got charged 10%. I checked the email. Nothing stated anything about the 10% upcharge and the girl at the register didn't say anything either. Now they are saying I can return the tv but not the the 10% charge refunded. Livid due to the employee or the email not stating this charge. And they won't refund. I could of waited until my family member was off work. I only went cause I was like, "Wow that's cool I got a temporary card." That was nice to check it out!
Talked to manager and she was like, "You should of know it's stated" and I looked at the email nothing is stated and the employee never said anything of any upcharge at the register. The manager had me call the online store, "cause they can help me this this issue" then the online store told me to call the actual store". They have me going back and forth with no answers like it's a game. Poor customer service! I checked the email and the site multiple times and nothing is stated about this 10% upcharge. This place is a sneaky scam that has nothing stated for their reasoning to upcharge me legally.
Why should I be paying for service I can get anywhere else, it's not like they're doing anything extraordinary for their members, take today for example I ordered a cake and because of the weather and bakery team call out but no manager had no idea to call customers and apologize for their cake not being made, so why should I pay for messed up services you can get free everywhere else?
Not sure about Sam's Club? I joined Sam's Club through a Groupon offer. It was supposed to be a free pie and a e gift card for $25 after using scan and go.
Months have gone by. I have repeatedly received emails saying my situation should be resolved. I have spoken to several team members in person and by emails. Supervisors and managers act clueless and treats the situation like it is solved. This is misleading and false advertising. I just expected what they promised. It's been a ridiculous joke.
Sam's Club is a Thiven rotten place to do business with, I just got an email mail that said, "Good news. We just auto-renewed your membership. No worries we had your card on file so you are all set." What gives them the right to charge my card. And how they have my card on file is another issue I am really mad about. I would never ever give any company a card to keep on file, so if you a Sam's Club member beware of Sam's thiven tactics. I am now a Cisco member. And apparently a Sam's member we at least till tomorrow.
I joined this club to be able to benefit from discounts. I discovered that the clubs do not often have varieties of items which means visiting a club still ends up visiting another store for the rest of my items. I decided to still hang on at least for gas discounts but then I discovered while driving around that some though few non-club gas stations offer either same or even lower fuel prices making me to wonder more if I really need the membership. An example of a fuel station which I previously mentioned to a club member is K-Circle at Tower Rd Aurora where I get gas without membership but lower than Sam's.
The worst thing that triggered this review is that I purchased a smart tv from a club on Nov 24th 2020 then by the end of 2021, the tv has started displaying lines all over the screen. I contacted the club who told me that because I did not purchase coverage, they have nothing to do with the tv. My understanding is that they are buying low priced Chinese electronics then shying away from responsibilities thereby making huge profits.
This is not even the end - I pumped gas at one of the clubs in Aurora, so then I discovered the next day that my credit card was used in that store for purchase then I returned there to file a complaint hoping that they can assist or at least investigate but they simply drove me telling me that this is an issue between me and my bank- something they could either check the footage or so. Because of the experiences with the clubs, I ended my membership - it is not worth it.
If you take the extended warranty on something from SAM'S you will never be able to put the warranty together with the item you bought. I bought a $500 printer with a $50 extended warranty. It has been impossible to put the printer with the warranty. They say I have to go to some third party web site, enter a bunch of information and then mail the receipt to the third party company within 30 days. Best Buy has it all on one site. It shows the warranty next to the item you purchased it for. You don't have to do anything but pay.
Sam's club took the membership fees off of card they had no business taking the membership fees off of. As a result I decided to cancel my membership. Was told in 3 weeks I'd be getting my refund of memberships fees. This was not true I never received the refund. Do not join Sam's Club! If you already are a member do not pay your membership fees with a credit card or debit card. Use cash only. You do use any kind of card at Sam's Club. Be very very cautious. My advice would be either used cash or don't shop at Sam's Club at all.
A delivery driver totaled my parked car on site.. I have multiple emails regarding safety concerns.. Did not receive any response.. This has been a nightmare.. They don’t care.. Be mindful in their parking lot.
Sam's Club member services are a joke. I ordered a $1000 plus. for a week now I have been lied to with promises of a refund and a gift card for me to get the item in the store for a item I ordered LAST MONTH!!!! Again I was promised call backs, updated emails and a refund. Here it is a week later and another call to 888-746-7726 to those who do not understand and continue to tell me the same script. "We will refund you", "The case is still being worked". WTF. It's been a week and you can't honor what you said a week ago, Monday, Tues, or Wed? I am so disappointed in the way I have been treated. Charmaine hung up on me and lied again. I can't believe a item ordered November has given me so much trouble. Now I am being told they can not refund my money back but issue a gift card to the store and I still have to spend more money to get what I paid for. Unbelievable to say the least. Not what I expected from the worldwide company.
12/6/21 In the distant past I ordered a Royal Sovereign RBC 4500 money counter from Sam's Club. Twice recently I have ordered the same Royal Sovereign RBC 4500 money counter from Sam's Club & twice they have cancelled the order with the explanation that it is out of stock but, it is still advertised online as being available & even says that it will be received within about 3 days. The first time I ordered they cancelled the order the next day. The second time I ordered they took about 5 days to cancel the order. Both times they tied up the full amount of the "purchase" price, several hundreds of dollars, on my credit card.
After the first canceled order I logged into Sam's Club online & looked for the RBC 4500 money counter. I found that the item was still advertised as being available. When I clicked on the item it did NOT say that it was Not available or out of stock but gave a date about 3 days in the future when it would be received. (When I added it to the cart there was no indication that the items was not available -- same both times for when I actually ordered it.) I then called the Sam's Club chat line, explained the situation and asked the Chat rep if the money counter was available for purchase.
The Chat rep took a few minutes to review the item and then came back and said that, yes, the item is available for purchase. I ordered it for the second time on December the 1st and then on the 6th Sam's came back & e-mailed that they were cancelling the order and that the item was out of stock. I went back to the Sam's Club site, logged in and checked for that particular money counter and found that it still indicated online that it was avail and that it would be delivered within 3 days. Even when I added the item to the cart there was no indication that it was not available.
I understand that during the pandemic era/shipping issue tie ups, merchants won't have full control over their stock but they do have control over their online advertising. If the RBC 4500 money counter is not available for purchase then the online ad should say so. They should stop advertising something for sale which they do not have the ability to deliver.
Placed digital order. 1st order was never processed. Was advised from Sam's Club agent to replace order. Repurchased item. Waited 24 hours and never received. Called again and was told I had to wait 48hrs. 10 more days pass and still no order. Called to receive refund. Agent confirmed order was never received and processed a refund. The very next day, I received order I no longer needed as I had to purchase with another company. Called today to inquire about refund and was told I was not going to get a refund since I received digital order after all. All they can offer was a gift card for the amount. I did everything correct on my part and now being punished for their incompetence. Horrible horrible customer service. I will not ever recommend to purchase anything online from this company.
I called to have a $12.00 credit applied to my account for a shipment that had not been received yet, for it has gone on sale. Instead of the credit, the employee cancels my order. They say not to worry, they will have there error fixed by a supervisor and I will receive both my credit and package in the next 2 days as promised. Two days come and go and no package. I have called and spoke to several supervisors telling me that they will have there s escalated and that someone will call be back. Nobody calls, shockingly, so I call back now 7 days later. I get Lou who tells me, sorry for your luck, you have been refunded and try placing your order again. I wish there was a Costco Club close to us, for they have honorable people working for them. As for Lou and John, "the supervisors," why did you even bother giving me a case number, **, when you had no intensions of ever trying to help me?
Sam's Club supposedly offers 2021 $10 gift card bonus for military renewals. This appears to be misrepresentation after talking with Customer Service in store, Store Manager, and toll free call to Customer Service (Nicaragua) who all say yes you do get it but actually no you do not. Not a lot of money but the fruitless run around for 30+ year member is huge annoyance.
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