Saks Fifth Avenue Reviews

I wish I could give zero stars because one is far too generous. I placed an order for four items on August 1st. Saks canceled one on August 7th, and the package finally arrived on the 14th—only for me to discover that none of the items inside were correct. I had to take the package to a shipping store and return it on August 15th, which they confirmed was received on 08.21. Yet, when I contacted customer service, they claimed they hadn’t received the correct items—of course, they hadn’t, because they were the ones who shipped the wrong order in the first place. Since then, I’ve been through three “escalation processes,” each supposedly taking seven days, and I still haven’t received my refund. At this point, I honestly believe this online store is nothing more than a scam.

Do NOT order from Saks online. I returned a jacket two months ago, they reported they received the merchandise and have still not issued a refund. I have called repeatedly and they just keep saying it's in the process of being refunded. I will never, ever order from Saks again.

Have made several purchases in the past from Saks Fifth. However, this latest purchase will be my last. Purchased a part of shoes and some shorts. The shorts arrived without any problem. However, the shoes were broken. I called customer service as soon as I noted this and they said they would send me a label to ship them back which I did. Two weeks later, the shoes arrive back from their return department with no explanation. I called and they said the return had not been approved. Called them and explained this and they said they would help me out; however, they did not. Basically, they try to play the blame game with their "vendor." I told them that I purchased from Saks Fifth and not their vendor. They do not want to take any responsibility and want to continually shift blame so they do not have to accept a return. Very poor customer service and quite frankly ridiculous.

I bought this product. They say it was delivered, but I never received what I bought. I filed a claim not for a refund, but rather to get them to send me what I bought. They say they can't accept the claim because the product was delivered, and I lost what I spent. Bad experience.

Do not buy from them especially dresses that gets shipped from vendors. They refused a refund saying the dress I was returning didn’t have Mac Duggal’s security tag. I returned the way I received the dress. The tags with ribbons were still attached. Their vendor sent a dress without a security tag so instead blaming the vendor they blamed on me. Mind you an $800 delicate dress was put in a plastic bag instead of a hanger and garment bag. Awful. Will report to BBB.

I purchased few different shoes and dresses from Saks. Was supposed to receive the $250 gift card as part of their buy more get more program. I did not receive the gift card because an error in the email address. After I got that rectified, I was told that I will receive the gift card in 7-10 business days. After months of following up several number of times and escalations, I finally received the gift card almost 2.5 months after my purchase. However, when I went to use the gift card, the website said the gift card is not valid.

I purchased a coat from the men's dept online at Saks. The box was delivered empty with only a hanger. I found out it was shipped by a 3rd party, and somewhere the item was removed, and the box was re-sealed. The manufacturer was Andrew Marc (G3), I notified Saks, which to reach a customer serevice representative is nearly impossible. However I was able to get an immediate credit witin 2 Days, and repurchasd the irem directly from the store (I CALLED THE STORE AND DID A CHARGE AND SEND). ALSO being a first member does reward the purchaser with free shipping and returns. ALL IN ALL MY EXPERIENCE WAS AN INCONVENIENCE, BUT SAKS STEPPED UP AND DID THE RIGHT THING AND DID IT QUICKLY!

I purchased a $410 perfume online. I received the perfume with the plastic put together with scotch tape, a dirty box, and when I opened the box, the perfume was used as they had taken some of the perfume from the bottle. I called customer service for an exchange in the store because this is for a meaningful gift. I was told that I need to return the perfume to the online store because the store has another return policy. They won't exchange the perfume, but they will refund the money over $410 once they determine the case is eligible for return. I provided pictures, and a high-end store should provide the fastest and best resolution.

Saks is non-competitive and no reason to shop here. Since I am an hour away, I can't get to the store, but they carry items also at other high-end shops (and other online stores). They charge for returns ($9.99) and then once they receive the return, they take 7-10 days to process. That is highway robbery!!

Purchased a delicate, pleated silky dress from Saks Fifth Avenue. They mailed it in an 8x8” plastic bag, causing so many wrinkles, it was impossible to remove because of the pleats could not be ironed. Returned the day after I’ve got the dress. I’ve been on the phone countless times to try to get a refund. I’ve purchased this dress July 10th and I’m still fighting to get my refund over a month later.

Very poor customer service. I called the customer care center twice regarding a refund I was told would be processed within 7–10 business days. However, when I followed up, they claimed the refund was already issued to my account four days earlier—yet nothing appeared on my end. I had to contact my credit card company to open a dispute just to resolve it. It’s incredibly frustrating to go through this much trouble just to receive a refund. I will not be shopping with them again.

I'm incredibly disappointed with my experience at Saks Fifth Avenue. I placed an order on August 1st, and despite promises, the order hasn't even shipped yet. The customer service has been abysmal; they've provided no clear answers and seem indifferent to my concerns. This level of service is completely unacceptable for a reputable retailer. I will be cancelling my order and taking my business elsewhere.

Very poor customer service and order process. I ordered an item online 3 weeks ago and never received it. When I contacted customer service, instead of resolving the issue quickly, I was told I now have to wait an additional 3-7 business days for an investigation before my order can be approved for a refund or replacement. In the meantime, they've already taken my money and left me without the product I paid for. The process is too slow, frustrating and shows little concern for the customer experience.

Saks Fifth Avenue customer service is no service. Do not deserve a star. I called saks, spoke with multiple saks customer service agents clearly are from somewhere, not USA, informing them, I never received gift card in the mail, since first week of July 2025, informing me it was already mailed. No saks gift card mailed from saks received, as promised by saks. I called, informed saks, gift card was never received since July 2025. saks emailed me in August 2025 my preference either email my gift card or mail to my address. I picked email gift card, still no email received in 2 days. Imagine mailing saks gift card would be weeks, months, highly likely never. Poorest customer service from supposed to be high end saks, no longer high end, is the lowest. Walmart done better was my experiences with their fast fulfillment customer service.

Carlos and the credit card department was so very kind, and he went above and beyond to help me. His follow-up was tremendous and as a result, I'm gonna get what I need in time. I hope Saks continues to have such great customer service. I know everyone would appreciate that. Thank you again, Carlos **.

I ordered the last available vest from Saks Fifth Avenue for a special occasion, only to be sent the wrong item, a set of women’s shirts instead. When I contacted customer service, they verified that it was their mistake, yet the solution offered was beyond ridiculous. Instead of simply sending me the correct item or offering a real resolution, I was told that I would have to buy it again with my own money. Mind you, I had purchased the only one left, so there was nothing else in stock, which they clearly knew.

I ordered a dress. Delivery was to be in 3 to 5 days. Day 7 order hasn't even shipped "trying to locate it in our warehouse." This is not my first or second experience in not receiving item. One time they didnt even have item to sell.So much for the dress for the event for the All White event tonight. 1ST rep said can't cancel. They only have 24 hours and I'll have to wait to get it and return it (charge with return). I had stopped ordering from them because items don't arrive as promised or maybe not at all. I truly am done w/ Saks!!! There are other high end online sites where items arrive expeditiously. Some even in Europe arrive much quicker, like 3 days. Saks has atrocious customer satisfaction!!! Save yourself the aggravation, shop elsewhere!!

Placed an order for an item and it was not getting processed. I contacted customer service over multiple days and was told order will be on time and they need just a little bit more time. After a few more days, I get an email that the item is delayed. Contacted customer service and requested to cancel the order. I was advised I cannot cancel it anymore - my options were either wait endlessly for it or to return it after I receive it. This is the second time in a row it has happened to me and the last time I never received the order but was charged for it. I think they have serious order fulfillment issues and outdated systems that can’t manage the volume of orders they are getting.

I will NEVER buy anything at Saks ever again! The absolute worst store ever. I bought a pair of shoes. They didn’t work for me. I sent them right back. They sent them right back to me. Told me I wore them. They were not worn. The heel was in perfect condition. It was an absolute travesty that they had the nerve! I should’ve returned them in person because no one could’ve told me that they were worn. Do not return items thru the mail. It’s their word against yours and they’ll win! I had pictures of the perfect soles but I had no chance! $100! Gave them to someone cause they didn’t fit me!

I ordered a pair of Ray Ban sunglasses. The box was delivered today and the sunglass case was in the box but no sunglasses. I immediately called Saks to get it resolved. They started a claim and I submitted photos via email and then advised it can take up to 10 business days for the investigation and until that is done I will not get a refund. I spoke to a supervisor who would not help any further. At this point they can't even guarantee I will get a refund. This is $260 purchase that I did not receive. They do not do replacements either so I have no choice but to wait.

Saks Fifth Avenue customer service is horrendous. They send me wrong item twice, then I have to go through this lengthy process to my money back. I am never buying from them again, they don’t meet their customers half way even when they are making the mistakes. They should change that second f to L!

I am writing to formally express my deep dissatisfaction with the customer service I recently received from one of your representatives, Ofelia. As a loyal customer who has long appreciated the quality and reputation of Saks Fifth Avenue, this experience was both unexpected and disappointing. During my recent interaction with Ofelia, I encountered a level of unprofessionalism and indifference that fell far below the standard I associate with your brand.

I never received my order. I notified Saks, they claim they investigated my lost order in less than eight hours and denied my claim. it clearly was delivered to the wrong address because the address they shipped it to was not mine. As a matter of principle, I plan on filling a small claims action against Saks.

Extremely disappointed and disgusted with Saks Fifth Avenue. I ordered a pair of Versace shoes and received a pair that was three seasons old, a half size too small, and completely different from the picture on the box. This screams negligence—or worse, a deliberate attempt to pass off counterfeits. No one checked the merchandise before shipping, or even worse, they did and shipped it anyway.

I have been a long time customer, in store and online. Recently bought a $50 pair of shoes delivered by Veho. I left specific instructions on door code, leaving in lobby, etc. Veho left the package outside the door, in an urban area, did not follow instructions and of course I get home and the package is gone. Called Veho, admitted mistake, said to call Saks for a refund. Called Saks, transferred to India, said I needed a police report to file a claim and until I did I will not be refunded. Called credit card company and refuted. Saks denied my claim but covered by credit card. Will never buy a thing from them again. Never.

DON'T PURCHASE HIGH END SKINCARE FROM SAKS! Lancome customer service noted that Saks Fifth Avenue is NOT an authorized 3rd party seller of their products, which means Lancome cannot provide product support or assurance!! Purchasing high end skincare from Saks is equal to purchasing them from Temu... if you get issues from the part, you just suck it up and deal with it. Saks Fifth Avenue customer service communicated that they were not aware themselves that Saks is not an authorized 3rd part seller. If it is misleading to the Saks customer service, it would also be misleading to the customers that trust Saks to sell high end high quality products.

I am extremely disappointed with the level of service I received from the customer service supervisor regarding my recent purchase. I had ordered an item expecting it to be in new and clean condition, but upon arrival, it was dirty and appeared worn. I immediately reached out for assistance, hoping for a quick and fair resolution, but unfortunately, my concerns were dismissed rather than addressed.

Ordered a set of earrings for my wife and received an empty bag Inside a box. It makes me feel I have been robbed, it was supposed to be a surprise and now it’s not anymore; and I need to wait days for a resolution, according to customer service.

I purchased a dress from Saks Fifth Avenue in April 2024. It arrived damaged. I contacted customer service, who provided a return label. I sent the item back, only to have the same damaged dress returned to me weeks later with no explanation. I called and was told that, for damaged items, I should have sent photos and called in rather than using the online return process—something I was never informed of. I followed their updated instructions, submitted photos, received a new return label, and sent the dress back again.

I’m really disappointed with my experience shopping at Saks Fifth Avenue. I purchased a few dresses, and unfortunately, they didn’t fit. I returned all of them in perfect condition—exactly how I received them, unworn and with original tags. Despite this, the retailer has refused to accept one of the returns, falsely claiming the dress was used. This is simply not true. I followed their return policy carefully and handled everything with care, so being accused of using the item is not only frustrating, but unfair. I’ve tried to resolve this with customer service, but they’ve been unhelpful and dismissive. It’s very upsetting to be treated this way as a paying customer. I won’t be shopping here again and I urge others to be cautious, especially when it comes to returns. If something doesn’t fit, you may be stuck with it—regardless of whether you meet the return conditions.

They delivered my handbag totally damaged, without box or dust bag and refused to refund my money. Now they sent me a store in credit card, I don’t know for even how much, instead of refunding my money.

The product was wrinkled and seemed like use and returned previously. They didn’t even bother to clean it before selling it again. The customer care was useless when it comes to resolving the issue. The website is designed such that there is no way to write a review - a wily way to bury the bad reviews and customers’ disappointment.

The absolute worst - was sent a gift card for over 600 dollars over 6 months ago - that never worked - was promised to receive a new one - still never have received. And now returned an order over 2 months ago - still no refund. Spent over 5 hours chatting and on phone - promised my refund and gift card - still NOTHING. They have stolen almost 800 dollars from me - wasted over 5 hours of my time - and they do not care. Also a card member for over 40 years - platinum member almost 20 years - and over 6 months - 5 hours of time wasted and they have stolen 800 dollars from me.

Total failure on so many counts. The level of overall service is what you'd expect from the likes of Walmart but with a painfully unrealistic price tag to back it up. Not just the front line phone/chat agents but behind the scenes too. So poorly ran it's a joke.

I recently made an in-store pickup purchase at Saks Fifth Avenue exceeding $225, specifically to qualify for a promotional fragrance sampler that was prominently advertised and included in my order confirmation. Upon pickup, the promotional item was not provided. Despite multiple attempts to resolve the issue with Saks customer service no resolution was offered. This experience reflects poorly on the transparency and reliability of Saks’ promotional practices. For a retailer positioned as a luxury brand, I expected a much higher standard of customer care and accountability. I urge others to be cautious when relying on promotional offers, as they may not be honored even with valid proof.

So it is very rare that I have had an experience where I feel so taken advantage of that I feel compelled to write a negative review. I bought a dress that I did not realize was a final sale, probably because it was in such fine print I didn’t see it, however I will own that mistake. What bothers me is that there is no doubt as to why it was a final sale. The sizing is nowhere near what is advertised and the design is so poor I can honestly say it is unwearable. I will not make the mistake of ordering from this company again and would warn others that there are too many reputable companies that stand behind the products they sell than to fall for these antics.

I recently purchased 2 different sizes of a Mac Duggal evening gown and they were shipped separately. I tried on the size 10 and it fit but it was too long and it was beaded so too expensive to have altered. So I returned it and it was refunded no problem. The second package contained the size 12 of the same dress so I did not open the package because I did not need to try on. I knew it would be too big. I returned this dress and they sent it back to me saying the security sash was torn/cut. I did not even open this package. They refused to refund me the 727 and some change that I had paid for the dress. I called the designer store and they told me they make exceptions for situations like this. They even wrote a letter saying they would BUY the dress back from Saks if they would take it back.

Bought necklace online for my wife for Christmas. Received and empty box. Called customer service. They said that I have to buy another one and they would put in a claim. I paid for the second one upfront just to get the necklace on time for Christmas. They got back to me and told me that the claim was denied. The necklace was $980. Sent email to Saks customer service on April 1st. No response. I will never buy from Saks again. It was Saks warehouse and they picked the shipper. So it got stolen buy the shipper or the warehouse never shipped it.

Saks Fifth Ave are blatant scammers! I wish I read reviews before ordering. I ordered 2 dresses for size. The first one fit so I didn’t even try on the second one and just sent it back in the original box for a refund. They denied the return of missing anti wear sash! How could it be missing if I never even opened the box?!?! Reading the reviews this is an obvious scam they’re pulling on customers. Shame on them!

If I could give 0 stars, I would. There are numerous reports of them denying returns and falsely claiming the item is “used/damaged/altered." I have been a recent victim of their fraudulent business practice. I wish someone would have warned me, and I really hope this review prevents someone else from going through what I have been through. If you think there is any chance you will need to return the item due to size, rush delivery, etc., DO NOT SHOP AT SAKS!

Do not buy gift cards from them! They do not work and nothing can be done to replace the funds. I spend 2 hours in attempt to resolve the issue, they promised to send me confirmation of the escalation. I have never received it .

I will never shop at Saks again. I tried to return an item a few days after the 30-day mark (we were out of town for the holidays). I called customer service, and a supervisor approved the return. The supervisor emailed me a shipping label. I mailed the item back. Over a month later, I got the package back saying it was "outside the return window." I called them and they told me it was their mistake and that they would send a new shipping label to my email within 24-48 hours. Nothing came, I called them again, and instead they now told me that the decision to reject the return was from the warehouse and final and there's nothing that can be done. Their employees lied to be and their team does not communicate with each other. It is too high risk to shop at Saks, considering this incredibly strict/harsh return policy.

It's a scam. Don't buy from this business. Returned a pair of shoes, and they claim they are unsalable. Shoes were returned and the same condition as received. I've had to file a small claims to get my money back.

One month and a HALF and still no REFUND has been initiated!!!! I am completely disgusted and disappointed with this company!!! I wish I would have known before ordering from them!!!! What do you mean, you pay 10$ for shipping, then you pay 10$ for a return, then lastly, your refund to be issued it’s taking more than 35 days!!! What a shameful service!

I ordered a YSL bag online in January. Received it from FedEx on 1/22 at 10:24 am. I opened up box at 10:40 am only to discover it was eying bag and damaged. I returned 1/22 at 11:05. They said I damaged it and won’t refund me. They keep sending it back! How could I damage and use a bag in 20 minutes??? This was time stamped from FedEx???? They sent me a used damaged bag and tried to pin it on me. Now I have to get attorneys involved! I will never buy from them again.

I returned a golden diamond bracelet I bought online from Saks Fifth Avenue. As soon as I open the box I knew immediately it would be way too small. I closed up the box and RETURNED IT IMMEDIATELY. It was returned to me after three weeks with a letter stating I had damaged the item. So untrue and such a lie. I am so angry and absolutely beside myself after being such a long-term customer. Never buy jewelry from Saks online.

Rejected my return after a month+ of silence saying I had worn the shoes when I had not, considering they don't fit at all. Then, they also said that I had missed the return window by a few days (exactly 5, not like it was weeks) so there was nothing they could do. It was also over the holidays, yet they made no exceptions for gifts, and didn't include holidays or closed business days in their strict 30 day window. And apparently, life circumstances also mean nothing to them. If I couldn't return the item because I was dealing with other important items, I then still would have had to have found time to contact them through their terrible customer service paths. Escalating did nothing. They don't care about customers and said I had to keep shoes that don't fit and eat the $700 cost of them. But, they can take over 30 days to process returns and be silent about the outcome until a package with your rejected return arrives back at your house 6 weeks later.

I purchased a dress for my so son's wedding in August and the dress was small. I actually received the dress and the same day with the tags attached. I returned the dress the same day knowing Saks takes 2 months to credit you. They returned the dress back to me like wrapped on the hanger like a football..with so much disrespect.

I can't echo the sentiment of so many of these other reviewers enough. Ever since Saks was taken over by a private equity group their customer service has become ATROCIOUS. It takes FOREVER to get items returned. One item they "lost track of" and it took them 4 months to credit me (at least with that one I got an apology). Their agents are beyond difficult to reason with (have understand you if you are not "on script") that have NO idea what products the store offers. They can do NOTHING outside of a handful of minor things. Supervisors are never available. I feel unnerved. Gross and like I need to take a long hot shower even considering ordering from them again.

Extremely Disappointed with Saks Fifth Avenue’s Customer Service/Return Policy. I’m beyond frustrated with how Saks Fifth Avenue handled my refund issue. On December 23rd, I purchased a pair of $900 Balmain boots and received them on the 25th. I wore them for the first (and last) time on December 31st, only for the heel to come off after just three hours of wear—a clear manufacturing defect.

First time buy and last time shopper with this company. I will never buy anything from them ever again. If I had known their customer service was so atrocious I would have never ordered from them. A few weeks ago, I was shopping for a item I could only find at retailers and Saks was one of the companies that was selling it. It was a bottle of 6.8 oz bottle of Maison Francis Kurkdjian Paris, Grand Soir, a $500 item. The package appeared to have left their shipping facility at a reasonable duration of time, and it showed to be delivered on schedule. However, when I picked up the box it was completely empty. Saks Fifth Avenue had used a company called OnTrack and during its shipping at some point someone had ripped open the side of the box and removed the item.

I ordered an Ulla Johnson top shirt, and waited pretty long to get it, then returned it on same day. The store got my return pretty fast on 02/04/2025, now 20 days later, no refund. The worst thing is on their website, it says return completed, and shown amount I paid for this order is only shipping. And I contacted them many times, they said 30 processing return, and they don't know when they will issue refund. For such big business, this is unacceptable. I contacted customer service many times, and they don't care about customer, just read you what is written on website return policy. So I will do a credit card charge back for this unprofessional treatment.

I ordered a bag and what I received was a fake bag. I sent it back for a refund on December 9, 2024 and they received it on December 16, 2024 and now they say that the time has passed and that they can't give me the refund. But the strangest thing is that now they don't know where the bag is. It disappeared. I have sent hundreds of emails and their response is the same. They have terrible customer service. I will never buy from Saks again.

First, they sent me scratched Celine glasses, so I had to return them after providing videos and photos as proof. Now, it’s been five weeks since they received my return, and I still haven’t received my refund. I’ve called multiple times, but customer service has no clear answer on when I’ll get my money back. The lack of transparency and efficiency is completely unacceptable. I will never shop at Saks again.

I purchased a pair of boots from SAKS online in December 2024 and returned them because the color was not what I expected. I never wore the boots. It is now February, and I contacted them via their texting service to see where my refund was....because I had no word from them since they sent me an email on January 7th saying that they received my return and were "inspecting" it.

I am writing this review because of the ongoing challenges with receiving a refund for returned items to Saks. I have been a long standing customer and bought a number of gifts for Christmas at Saks.com. I returned some of those items due to fit within 1 week of purchase. I waited several weeks to check and see if the returns had been processed and confirmed that the items were all received. I waited to see the refund processed but this took more calls/emails to customer service and I still have not received 2 of the refunds. On the customer service chat it actually showed the status as already refunded but when I checked my bank account that was not the case. The result is now almost 2 months pending refunds (about $1000 pending) and still no refund in my account yet.

I have put my foot down and told myself NEVER again I will be spending my money at Saks. There are plenty of stores with excellent customer service NOT Saks. Lately my items that I order arrive in disgusting, used, stained condition. Upon calling Saks all I get is a sorry. Recently I purchased bunch of items, made a return, about few month later they returned few items back to me stating that I have not purchased them at Saks and refused to issues a refund. Those items are not even my size and not even close to what I have purchased. The sent me back USED underwear.!!! I emailed and called the manager multiple times and no one cares. They denied my refund. I think a civil action law suit needs to be filed against Saks. Anyone who is willing to file, please contact me.

Please don't waste your time ordering from them no matter how good the pricing is. When you go to make a return, it will take them at least 30 days after they receive it to issue you a refund. I returned five pairs of jeans in unopened condition and they are telling me they cannot process it any faster. Archaic uppity company that does not value customer service.

IF you ever thought of ordering through Saks Fifth Avenue, don’t. They allow themselves 40, 4-0, FORTY days to refund you your money AFTER they’ve received the product back. Imagine me tracking a refund back to my credit card for 40 days after they’ve acknowledged receiving the item back.

I sent a dress back for return. Too small. They received my return on 1/2 and still no refund as of 1/29. UNACCEPTABLE! The worse customer service EVER! You would think if you shop at a Luxury Brand you would receive Luxury Service! NOPE!!! Awful! I will NEVER Buy from SAKS again.

I made 2 separate purchases on December 14th, online each a formal gown. They did not fit properly and had to send back. Getting a return label was simple and by the way they charge for return shipping. They received my returns on December 26th. I still have not gotten a refund. It’s been 28 days! Calling is useless. Poor customer service!! I’ve never had this experience with any other store. They play with your money beware!

Worst store to buy designer stuff!! They do not stand behind what they sell unless it's 30 days!! If you want to buy the designer bags, shoes always always stay away from Saks Fifth and only go to the designer boutique or other high end stores like Neiman. I bought a Bvlgari bag that showed a light coloration after 2 times use and when I called the customer service they said it's only 30 days policy for them to look into it. Worst worst store to buy designers. Do not waste your money trusting them.

Their online shopping platform, warehouse employees, and customer service representatives seem unaware of the no-sales-tax policy on clothing priced under $110 in NYC. Interestingly, their headquarters is located in NYC. Shouldn't they be expected to clarify or reinforce their policy for NYC residents? Their policy explicitly mentions no sales tax in Alaska, Delaware, Montana, New Hampshire, and Oregon.

3rd time ordered something and my merchandise was cancelled because it was sold out. So why in the world do you sell something that you don't have. False advertising!!!! 1st time ordered the product never arrived. The driver got into accident and my package was lost by the driver and it took me nearly 2 weeks to get my money. The 2nd and 3rd time I purchased the product and 2 days later I was notified that my orders was canceled. Really??!! Poor service. I will never buy anything with them, they are horrible. Will rather pay few dollars more and get my items instantly without any problems. Horrible experience.

I ordered a Teddy coat on Dec. 4, 2024, I waited until it was on sale. I had been checking a few retailers that carried the brand. Instead of a coat for the sale price of $415.04 I received a pair of pants for $395.00! I was home when the delivery arrived and opened the package immediately. I called customer service right away after seeing the wrong item on Dec 9, 2024. I explained I ordered a coat and received a pair of pants. The rep was very nice. He sent me an email so I can send a picture of the wrong item I actually received. He then sent me a return label. I went to post office and mailed it. I was alerted that the package was received.

I've talk with so many supervisor and Manager, that can't seem to fix my problem. I've place so many orders with Saks and they can't seem to get my unit number correct! I was told that it's their distribution center, but they can not talk with them! That crazy a large company like Saks! Can't communicate with the Warehouse Manager which is where all shipment are sent from LaVergne, TN 37086.

Never received my merchandise because they use FedEx (worst carrier ever!!!!) And they never like to do their job so they delivered all packages for my complex to the office on a weekend and they were stolen! Saks is making me wait a month JUST for a refund. My size is out, I bought the last item. I called and there is no real solution or store credit. I wait a month JUST to get my money back. A joke.

Stay away! They are rude, customer service people talk to you so rude, and their return time is ridiculous. 45 days to see a return, even on items that were canceled and never left the warehouse, I got a pair of designer sunglasses and they arrived damaged and I had to pay for the return and wait 45 days to see my money back.

I bought a handbag and returned it a few days later. That was December 4, 2024. It was notated to be checked back into Saks. I STILL do not have my refund and it is December 30. I’m done with Saks and their policies on holding your money. Cannot recommend them when I can get the same product elsewhere. Even if you call, you will receive the same canned response that they are sorry but can do nothing to expedite the process.

Very disappointed with “luxury” services. I ordered perfume and received the wrong one, reordered and received the wrong one again Amazon works better… Received 3 times wrong perfume😠. Still no refund... Saks— SUCKS.

This company is fraud. I ordered an expensive Issey Miyake skirt from their online website. When I received the item, it was an ATM brand skirt with Issey Miyake tag attached to it. And that skirt was obviously worn already. I contacted their customer service immediately to return the item. After a month of waiting, they refused my return and said they sent me the right product. Even though I have the proof and sent these documents to them, but they still deny it. I see online reviews that many customers experienced similar issues as mine. I will never purchase from this store and just wish it goes bankrupt soon to stop robbing money from customers.

Customers be aware! When you pay online for your order with Saks first card, they still charge you shipping fee 9.95. I had to call every time to have a credit card. If you decide to return it, they will process refund for 30 days. Was never like this before. Think twice when you buy anything online unless there is store nearby to return. They sent me worn shoes (looked like heavily used floor sample). They were big on me, I did not pay attention at its condition and shipped it back almost immediately. Saks sent it back to me and I ends up with almost $500 shoes that I don’t need.

I have had a horrible experience with Saks. I ordered 3 items online and received only 1. I tried to use the online chat for assistance and either got booted off, told I had 2 minutes to respond before they moved on, and ultimately I was just given the runaround. I finally received one of my 2 missing items and the other was lost at the warehouse. Trying to get a refund is a struggle and Saks continues to try to delay this process. For such a high-end store they should be ashamed. Target has better customer service. Bottom line… don’t order anything online!

During Black Friday, Saks online promoted complimentary gifts as part of a beauty purchase. After placing order on 11/29, Saks immediately emailed that the purchased item was shipping but the complimentary gifts were delayed. I contacted them via chatbot on 12/14 and they said they are still checking the status. Saks finally emailed on 12/18 to state that the gifts were cancelled. I made the purchases based on the Black Friday promotion and now it's too late to purchase elsewhere with similar offers. After contacting Saks, they said there is nothing they can do.

I had an absolutely awful shopping experience with this company. After shipping my return, I had to pay a shipping fee, which was already frustrating. Then, the address they gave me was huge and confusing, adding more hassle. They received my order over three weeks ago, and I still haven’t gotten my refund. When I contacted customer service, they were unhelpful and refused to escalate the issue. I was told I’d have to wait over a month to get my money back! Terrible service all around. I’ll never shop with them again and I strongly recommend you avoid them too.

I ordered my husband's Balmain sneakers for his birthday **. They not only delivered the shoes to the wrong address. I was told I have to wait 30 days for a refund. I explained I don't have money to buy another gift. The supervisor said, "Well there is nothing I can do." Imagine they knew I didn't receive my item, plus the delivery photos and GPS tracker showed that the driver did not come anywhere near my development.

All-around horrible experience shopping at Saks.com. Ordered a Burberry jacket and it was too small. Since Saks does not process exchanges, I was told I'd have to return the jacket and repurchase. Since I really needed the jacket for a gift, I drove 1.5 hours to my nearest Saks store to process the return and repurchase it in a larger size. Even though the mailing address was the same, the cashier told me I would have to pay an extra $45 for the new jacket because the system was showing I owed money. Not sure why as this should have been a simple exchange and Saks should have just price-matched to match the price of the returned jacket, but they wouldn't. Already frustrated, I ordered the jacket and patiently waited for its arrival.

Saks customer service is very bad. They take people money and invest on it. Tell you have to wait 30 days for your refund. I don't think this is a place to shop. I wouldn't encourage one to shop here unless you are looking for and you can't find it in another store. They really don't care about their customer, they just care about the money. Well I can say I really have bad experiences with their rude costumer service. I now never ever to shop in this store again.

I purchased Prada sneakers 3 times because of wrong sizes. First time returning my return was processed quickly, the 2nd pair I got was dirty and worn. I called. Saks wanted pictures and I provided them pictures. They issued me a refund 10% which was 89.50 (shameful) on a $895.00 shoe. I returned the shoe. It says they received the shoe on 11-1.

I purchased high end rain boots. The first time I wore them they literally cut my legs and made them bleed in a few spots (and I wore high socks). I didn’t wear them within the first 30 days of my purchase because it didn’t rain so they would not take them back or help in any way. These are beautiful designer shoes that I can’t wear and the customer service rep did not even want to look at the pictures of my injured legs! I understand it is the product not the store that’s defective but since they are selling it, they should be handling it with the designer and they should be helping a formerly loyal customer!

The customer service is terrible. I did not order a dress and they shipped me one. They refused to take it back. They were rude and unhelpful. They should have taken it back. I will never shop there again.

I've been shopping from Saks.com with no problem for years, but I received terrible, terrible customer service from them. I would never shop with them because of poor return/ refund policy. First one, I bought a pair of jeans and returned them by mail. Return was received on their end but no refund. I called. They said that I had to wait a week to "escalate" the case. That is when even their website says that the return was received.

Do not shop at this store. Their return/refund policy is a scam. They received my return items weeks ago, however, they refuse to issue a refund until at least 30 days, and then they told me if I didn't get a refund I would have to wait an addition 7 days to escalate the return. This is so illegal and dishonest. I have already spoken to my credit card company and I am going to dispute the charges until I get a refund. I have never heard of a return taking beyond 30 days. I wouldn't buy a pair of socks from this store. Please do not shop here. You will never get your refund.

I am beyond frustrated. I ordered a dress ($498) from Saks on 10/31 and paid for expedited delivery. It arrived far too late (11/12). I have been trying to return it, but the return silo on the website says it has not been delivered, therefore cannot be returned. I have provided the delivery info, and explained the situation to Saks customer service, via phone, text and chat. They have not sent me a return label. And the only information they have provided is a case number and the fact that the request has been “escalated”. I am worried that their delay will run out the time allotted for a return. I am a frequent customer, and am appalled by the lack of customer service. Apparently having read through this site, I am not alone!!!

I have shopped at Saks for decades. My shopping experience at Saks is usually good and their in-store associates are always helpful. What I’ve noticed recently is that their return by mail process takes 30 days or more. You’ll see numerous posts on line in this regard as well. I can’t say for certain but it’s my opinion that they are deliberately holding customer refunds on return by mail merchandise for a minimum of 30 days to benefit themselves financially. Unfortunately, they’ve recently acquired Neiman Marcus. Hopefully this trend of holding customer refunds won’t be Neiman Marcus policy too. I’ve shifted to returning in store only, where refunds are processed in a reasonable timeframe and by taking my business elsewhere altogether. Mytheresa and NET-A-PORTER have been great. Just my experience.

I purchased shoes, they came missized, contacted Saks, they refused to refund or take them back. I ended up donating the shoes and filed a consumer complaint against Saks. They then asked for the shoes back. I told them I donated them and they didn't care and refused to refund my money for a company that sells high-end merchandise at high prices, their customer service is like they are a penny store.

The worst customer service! I purchased a bag online on October 11. The bag was not as it appeared online. I returned the within the next 2 days. I paid a 10.00 shipping fee. As of November 18, I have not received my refund. I was told it be 7-21 more days before I receive my refund. 45 days from the purchase. BUYER BEWARE! DON'T purchase online! I shop here for the attention to customer service but it no longer their practice.

Worse customer service I have ever dealt with! They shipped me the wrong item and would not order the correct color until the item was returned. Returns take 30 days for the refund to show on our credit card and then they charge intetest. Do not waste your money here. Shop Neiman Marcus, Bloomingdales or Nordstrom where they value your business.

Saks Fifth Ave is my worst online shopping experience. I bought a dress and purse for an event. I sized down 1 dress size yet the dress was too big and too heavy so I had to return the dress and the purse since I would not need it within the dress. It’s been 30 days since they received my return and is asking for an additional 7 days to process the refund not even counting the extra days the bank will take to process it. I have already paid interest on this credit card purchase and no manager will come on the line when I attempted to escalate the issue. I will never buy from Saks Fifth Ave again. Never.

This “luxury” retailer is a scammer. I returned my dresses over 30 days ago, it was accepted for a refund over 10 days ago, it says I was issued a refund 3 days ago and I still haven’t gotten anything!! I emailed Saks multiple times and I keep getting the same auto response about the 30 day wait! Don’t order from them!!

I have purchased a Khaite brand bag at the Saks Fifth Avenue website for $1,400+tax. After wearing it twice the piece that attaches the bag handle broke off hence I was no longer was able to use this bag. I contacted their Customer Service which notified me that since I was 7 days past "return" window , I was not able to return it (I wanted to exchange this bag ). Even the item is defected, it does not matter. A Customer representative sited the return policies for defaulted items. However, these policies are nowhere to be found on the website.

If I could rate Saks customer service it would be a zero. They offer zero assistance, no courtesy! After being a customer for 10+ years, you would expect to get some customer support or have someone to talk to! My return was lost in transport and recovered 2 weeks later. It was “out of the return window” and shipped it right back to me. They wouldn’t even give me a store credit in exchange. I’m done with Saks. That was my last order.

Do not purchase online- I had to make a Return on 2 items - it was received by Saks returns on 9/26 and I received notification that the refund was approved and the status of both items were refunded to original payment- my saks card- It turns out only one item was refunded- The customer service rep filed an escalation to refund the other item - To this day I still have no refund and keep getting told it will be a couple of days, I was told by a rep via chat that it was refunded on 11/8 only to be told today it was not and they are escalating the escalation to give it a few more days!! It's a $1500 purchase that I believe they have sold and not refunded- I requested a charge back on my card and filed a BBB complaint- Was told there is no one else to help me.

I have been a long time customer of Saks. I recently purchased a Balmain vest from Saks.com. I returned the vest because it was too small. Saks received the return October 10. Here it is November 6 and I still have not been refunded for the return. Now I’m being charged interest on an item I no longer have. Comenity Bank who now manages Saks credit card says I have to just pay the bill to avoid interest and they will issue me a check for overpayment once the refund is processed.

This is the worst company I have ever purchased from in my life! There is zero customer service! If you return something, you will not get your money back! It is unbelievable! I have been waiting for over 4 months to receive a refund for products I returned and the customer service is completely useless..

Worst return policy ever. I ordered 2 of the same jackets for my daughter, different sizes. Long story short, I sent back the one that didn’t fit well. Return received on 10/11. It’s 11/1 and I’m told “refunds take up to 30 days plus an additional week sometimes.” So that’s 5 weeks to get a refund!!! They need to be more transparent of their policy. They take your money right away when you make a purchase. But it takes over a month to get the money back when not satisfied? The whole situation sounds fishy to me and I can see Saks losing lots of business due to this flawed practice. Sounds as if the company doesn’t have the funds to process refunds in a timely manner???

Waiting almost a month for a refund. Can’t get through to customer service. Even though Saks has acknowledged receiving the returned items there is no credit card refund coming for weeks and weeks. This seems very poor Customer Service bordering on a scam and clearly Saks has lost a customer. Note that I had been a loyal Saks customer with a personal shopper and more but never will. I shop at Saks again either in the store or online.

I ordered 2 dresses online 9/23/2024 and returned via FedEx the day after I received them. Saks received those dresses on 9/30 and after 30 days I have not been refunded my $899.25. I have called customer service and was told it may take another 7 to 14 days before I receive my refund. I made a return to Bloomingdale’s at the same time and my refund was made in 7 days. The fact that Saks cannot provide customers their money in a timely manner has me concerned about the company’s solvency. I will NOT purchase from Saks again.

I ordered a dress that didn’t not fit. It was returned within hours of my receiving it via fedex. It has been over a month and I still don’t have my refund. This is not consumer friendly. It makes me wonder what their cash flow issues are and if they are broke?

I bought a pair of DG blue Daymaster sneakers from the store on Sunday. I opened the box on Monday and realised that certain spots on the sides were dyed blue. I contacted Saks support at least 7 times and tried to contact the store but never got an answer. Today, a week later on Sunday, I visited their store in Houston which is where I originally purchased these sneakers. The sales associate who sold them to me, Kelly, and the store manager Heidi ** both very disrespectfully told me that they wouldn’t take the sneakers back and that it was my fault they were dyed despite the fact that I never wore them.

I purchased a formal dress and it arrived with the security sash cut and in a bag, not secured around the dress. The dress did not fit so I returned it. They returned it to me and despite emailing pictures and multiple calls, explaining to customer service representatives, supervisors and a manager, they refuse to give me a $500 refund because they said the sash had been cut. I’ve explained multiple times I did not cut the sash and that their internal process broke down, but I continue to be told I’ve exhausted all appeals. This is without a doubt the worst customer service experience I’ve ever had. They’ve effectively stolen $500 from me while apologizing for my inconvenience.

Ordered a jacket online, but it was way too big so I returned the item back and Saks received it via mail on 9/9/24. Even though they received it on 9/9/24, they make the customers wait for their "30-day" return policy. After reading horrible reviews of Saks not refunding customers, I contacted my credit card company to dispute the charge on 10/10/24 since I still haven't gotten my refund. Sure enough because I filed a dispute, I was able to get a credit in the meantime from VISA and Saks finally refunded me on 10/15/24. This is the new normal now with Saks to get a rightful refund! What a scam/fraud this "high-end" department store has become and they will keep your money however they can. Even with their deep discounts, I will NEVER shop with them again.

Awful return policy. Wore an expensive dress and the zipper split during the event. How are you selling a dress that retails for $700 that breaks DURING the first wear and then refuse to refund with the return of the faulty item?

It's best to avoid purchasing low-value but fragile items from Saks' online store. I ordered a $65 ornament along with other products to qualify for a promotion where spending $3,000 would earn a $900 gift card. However, the ornament arrived broken, wrapped only in thin plastic without any protective box. When I reached out to customer service via text and provided a photo of the damaged item, they informed me that I could get a $65 refund, but this would cause me to lose the $300 difference in the gift card value, as my purchase total would no longer meet the $3,000 threshold, dropping it to the $2,000 level with a $600 gift card. I then called their phone support, hoping for a better resolution.

Please, I beg of you... DO NOT order anything from Saks Fifth Avenue online! If you do, and then need to return your merchandise, be prepared to endure the biggest run-around, and shady customer service. In fact, it almost seems like criminal activity on the part of this so-called 'customer service' department. Every bad review you see here on the Consumer Affairs site is true, and... is just the tip of the iceberg.

Purchased dress online 9/13. Received 9/18; returned via FedEx label provided 9/19/24; received email return was received 9/22; called for refund status 10/07 and they said they have 30 days. Expected refund 10/22; 10/20 found dress returned to me with letter stating security tag was broken. It was not broken when I returned it! Now they say no refund of $545!!! (All email confirmed) I have lodged a complaint with Saks corp office and await response. This is a scam!!! Never order from saks!!

I ordered a YSL sandals and received a wrong size, I contacted customer service the same day I received the order, send them pictures, return them as I received and they send them back for no reason. This is the first time I’m in this situation. DO NOT ORDER ONLINE

I had to return part of an online Saks Order. It has been over 40 days since they received my return. I have spent an hour on the phone with customer service and still haven't received a refund. They claim it's their policy to take up to 30 days to issue it. When they do not issue it, you have to submit a formal request to get the refund. They have 7 days at that point, according to their policy, to issue a refund. Still I haven't received it and had to contact customer service a 3rd time. Now Saks is giving itself another 7 days to respond to my request. This appears to be unlawful to me and Saks' way to get its merchandise back while also keeping my money. I am through with Saks and will do whatever it takes to get my over $1000 back.

Purchased four Milly dresses for a wedding. Kept one. Returned three. Saks received refund 9/16. It's now Oct 18 and still no refund. I have called three times and spoke with Peter, Jonathan and Christopher. Told to Call back in a week and then I call back and they say wait one more week. I've escalated to corporate. The poor customer service representatives have no information to assist customers. Customer service and satisfaction doesn't seem to be important to Saks.

Why this great brand has such a horrific customer service? I have ordered 2 bras in July, and one of the had sweat stains on it (!). I have requested a return and sent it back. The second bra did not fit and I sent it back in the same box. The customer service have registered only one bra return, but not the other. Since July I've been back and forth with customer service and they are refusing to provide a refund for the second bra. They said there is no evidence that it was returned. They made a mistake and blaming me for that.

Bought a dress. It was shipped. Returned the dress via mail with tags on and exactly how shipped to me. Return was received. Had to wait 30-days for refund. Day 33 and still no refund! I have contacted SFA’s customer service many times. They keep saying it has been escalated to another department and they understand my frustration. No! They don’t! This process is unprofessional and inefficient. I will never shop with them again!

Worse customer service ever! My package was delivered to the wrong house and Saks was suppose to reach out to Federal Express, however, that was a joke. Called three times and all they can do is direct me to a link on line to resolve. The link requires your order number and it indicates the package has been delivered, it's one vicious cycle. The call center for Saks is in the Philippines and it's very difficult to understand on both ends what the other is saying, completely dysfunctional. It's been 10 days and nothing has been resolved. I'll never shop or order anything for Saks again.

I purchased a Farm Rio dress on Saksfifthavenue.com, and decided to return it by mail the same day it was received, in August 2024. I received a confirmation email on September 4, 2024 that they had the return, and i would have a refund within 30 days, the written “policy.” After 33 days, I reached out and spoke to 3 associates - Martin, Sophia and Jesus. And later the manager Angel. No one that I have spoken to showed any interest to resolve this issue, and were dismissive and patronizing. I would not recommend shopping with this company, as after years of shopping there, it now seems like a scam. What’s the point of having a policy that you do not adhere to? After 40 days, they have the dress, and my money.

If I could rate this lower than a 1 star I would. Worst customer service EVER. I bought 4 pairs of Valentino ballet slippers - in 2 different sizes and was returning the 2 sizes that did not fit. When I returned the 2 sizes that didn't fit - they were returned back to me for "damage from wear" - I filed a claim and the claim was denied. The shoes were only worn to try on to see what size fit. I am absolutely FURIOUS. I have been a 20 year shopper with Saks and will not EVER shop with them again. I have an order coming Thurs and Fri - and will return IMMEDIATELY, I will not give this store another dime. Inspect your returns because whoever works in their warehouse and inspects return items has no idea. They said that the returned shoes can not be sold again. RIDICULOUS.

I have been a Saks and Saks online loyal customer for over a decade. I am not sure what has happened to their online returns department but the service they are providing customers is appalling! I purchased two pair of shoes online, two separate order, upon receipt I realized they did not fit properly and immediately returned them using the pre paid FedEx label provided.

I ordered a Polo Sweater and it was delivered to the wrong address. The delivery company told me that there was nothing they can do and to follow up with Saks for my refund. I contacted Saks and explained everything to them and included a picture of my apartment door and the apartment door where it was delivered. They could clearly see it wasn't my door or even my place of residence, but proceeded to tell me that I have to file a claim, which they will not investigate until 10/16. I bought the shirt on 10/2 and it was delivered to the wrong address on 10/5. I was supposed to wear it to my Grandfather's Funeral on 10/9, but now because of an error committed by them, I now have to suffer and wait. I will never order online from here again. I am hurt by this and will never forgive them for this! Please just pick up your item in the store. Unfortunately for me, I learned this the hard way.

Worst customer service I have ever experienced and most deceptive, unfair, and archaic return policy that I have ever experienced. I ordered a dress online (and paid for shipping), I received the dress, and it was too large so I returned it (within 3 days of receiving it). I returned the dress via the FedEx label provided by Saks (and again paid for shipping), the dress was received by Saks on 9/05 (I have an email confirmation that they received the return), but I still have not received my refund (today is 10/08).

I would give them aero stars, if I could. Extremely horrible customer service in store and over the phone. I bought a dress for $800 and they sent me a used dress, the cleavage of the dress was stitched up, the beads were falling off. It was delivered in my mailbox on July 26, I didn’t get it out until July 31. I was busy due to a close family member's death. As soon as I opened the box and got the dress out, I noticed it was a used dress, so I immediately started a return and in the reasoning, I put it was a used dress.

If there was a zero star, I would check it. I have ordered many thousands of dollars of merchandise online and without fail EVERY SINGLE TIME I return something, I have to chase it down for weeks and/or months. I am then told they have to "open a case" and a few weeks later, I finally get the refund. I have no idea what they're doing in the warehouse but perhaps it's a scam by Saks to wait as long as possible to issue a refund in the hopes that the customer will forget about it and they don't actually have to give us the refund. Just today, I had to call yet again to chase a refund from merchandise they've had since Sep 3rd. I will never shop at Saks again; my tolerance for despicable customer service has been reached.

I purchased $501 of merchandise. Returned items immediately as I’ll fit. 32 days after they claim to receive. No refund. I file a claim (their process) and 7 days later no refund. They have the goods and my money for 1.5 months now.

I was harassed by worker to buy item and I bought it. Didn’t realize I got the wrong size until I was home. I still wore them but I only got worst once I got outside. I had somewhere to be so I was desperate. The same man that harassed me was extremely rude when I tried to return.

It has been a dream of mine to order this Bode kaftan dress, that I finally was able to order online and finally it arrived last week. The dress is an almost 800$ purchase, something we can all agree is expensive. Upon opening the carton box, to my surprise inside was a plastic bag (reused cause it was stretched and had fingers pulls in it) that was resealed partially, and inside was my dress - not folded, in a round wrinkled ball (like a rag used to clean the floors). I opened it. Couldn’t believe the shape it came in and also noted that the tag that usually is secure (so once remove you cannot put back) was attached with a safety pin. It gave the feeling that someone wore this dress before.

This is for an online return. Items were back in their possession on Sep 10 and Sep 11. My first email to them was on Sep 18 for an update and I was told it takes 30 days to process. On Sep-21 I used their Chat and was told my return would be processed sooner than usual. On 28 I called and was told after Oct-10. On Oct-5 I use Chat again and was told takes 30 days. Keep being told needs to be inspected, what are they doing with the merchandise, I absolutely don't trust them. In 4 days it will be 30 days and I will be contacting my Credit Card company to issue a refund. It's unethical and absurd the way they are handling returns. I was also charged $30.00 interest due to their incompetence on something I no longer have. I did a Google search and the returns are a nightmare...My mistake I should of did it before I ordered. Stay away from this company. It's not worth the headaches.

They have the WORST CUSTOMER SERVICE I have ever experienced in my life. Good luck getting a refund. I have waited almost 3 months before. I would not recommend shopping on Saks.com. I don't know how they are still in business. I will NEVER order anything from them again. I have been burned numerous times always giving them the benefit of the doubt. Never again.

They had large signs on several racks of clothes that could be seen from across the room. The signs appeared to say 60% off. After I left the store I realized that I had not been asked to sign the cc slip or told what the balance was. Upon looking at the receipt I realized I had been charged full price. I immediately took my purchase back and told the lady that had helped me. She said "the sign says up to 60% off. The up to part is very small." So she knew that the sign was (is) deceptive. She said she could take 25% off. I only accepted the 25% off because I needed the item to wear the next day. I won't buy from Saks Fifth Ave again. But I might go in and try on everything in the store just for fun!

They use OnTrac shipping carrier. The carrier lost my 500 dol. Package, and marked delivered even though I was home and no delivery attempts were made. Saks Fifth Ave refused refund my money. No package and no money. The worst online shopping experience ever. Stay away as far as you can from Saks Fifth Ave, they are garbage company.

I will never ever order from them ever again. I order a Karl Lagerfeld Coat. Cost $275. They sent me a damaged product. Had 2 holes in it. I contacted them on the same day of my delivery concerning returning back. Anyways it was ship back immediately to them! They received item within one week! I’m so mad these people are telling me in 30 DAYS is when they will return back my money. I’m beyond pissed off! DO NOT ORDER FROM THIS PLACE. EXPERIENCE WAS BAD.

Completely disappointed in Saks. I ordered many dresses to try as the Mother of the Bride. There is no inventory in the store so it forces you to buy online. When I returned a costly dress they returned it back to me due to damage. I saw no damage. I called customer service and they apologized and said there was a mistake and sent me the return label. I returned it again. A month later I got the dress back. I went to the store where they denied me help. I was told the online Saks is completely different than the store. I called the customer service number again and was told the warehouse has the final say and that she could not do anything for me. I will not be shopping with Saks again. Nordstrom will get my business as they have great customer service.

Saks sent the wrong shoes and will not send the correct shoes in exchange. I purchased brown shoes but they sent black shoes. After multiple calls and emails to customer service and pictures, they refuse to send the correct brown shoes in return for the black shoes.

The Saks as we knew it before is no more. They have totally gone downhill. I'm done shopping with them. Totally not worth the hassle. They take no responsibility when their crappy carriers (laserShip) lose your package. It's almost a month. No delivery, no refund. Terrible!

I’m still waiting on a refund over 30 days after tracking shows the package was delivered. I’ve contacted them twice regarding this issue. I’ve asked for a full refund including the shipping fee since it’s been so long and I’ve had to contact them multiple times but they still refuse. This company is only worried about their bottom line, not their customer. What a sad display of customer service. I will never shop here again based on this experience. If I could give 0 stars I would. Do better, Saks!

I ordered a pair of David Yurman earrings and they have completely tarnished in less than a year of purchasing. I have several pieces jewelry from David Yurman that I have purchased directly from the store and none of which have ever changed a color. Because the 30 day policy is up, all Saks is offering is an "apology for my inconvenience." Excuse me. What? No. I should NOT be in a situation where something I purchased by a well-known Designer should be changing colors.

I ordered some shoes in August, returned them via mail within 48 hours. They received them over two weeks ago and no refund. I have contacted customer service twice and I get the exact same answers from each representative and manager I speak to. This is ridiculous! I will never be buying from them again and would highly recommend nobody else do either. I have never had such a terrible experience. Agree with other reviewers, they CS reps and managers are completely disengaged. Unfortunately, I don't live near a Saks store location, so I am at the mercy of the distribution center. If I were able to return the item to the store, I would immediately get a refund.

I ordered a dress on Monday September 9th to wear it for a wedding on Friday 13th. They sent an email that there’s a delay so I did not receive it on time and I did not go to the wedding. They totally ruined my plan. I was in a lot of stress. I called them many times begging them to help me. They did not. I received an email on Thursday that they will expedite the shipping but they did not stay on their promise and they sent the item by standard so I received the item so late ago and I’m going to return it because I don’t need it anymore, but I have to pay another $10 for shipping. It’s ridiculous. It’s not fair. I already paid $10 for shipping for the item that I never used and now I have to pay another $10 to ship it back to them!! They just left me with a massive stress. So disappointing!!

Saks has completely gone downhill. I ordered from them, they sent me the wrong shoes, I sent them back, they confirmed receipt and it’s been almost 2 months still no refund. I escalated to managers - they are indifferent and say they can do nothing. I wrote to the ceo of Hudson Bay the Saks parent as well as head of customer service and have heard nothing back! Horrible! Don’t assume you can simply refund with them. Shameful!

I ordered a $600 dress on and returned it promptly in the same condition as I received it. I got an email on Aug 20 they they had received the return. Today is 30 days and still no refund. I called customer service and they were absolutely no help and the supervisor hung up on me. Incredibly poor customer service and a terrible experience with your company.

The worst experience. I bought leather shoes for my husband's birthday in August - they were too small, so I returned them. It has been 18 days since Saks received the shoes back and I have contacted them twice, but they keep giving vague answers about it taking a month to review a return but they give no actual date for refund. I have reported them to the Attorney General's office in Massachusetts. This feels suspicious, almost like a scam. DO NOT SHOP at SAKS.

Purchased some towels from Saks. They frayed after just one round in the wash. Saks refuses to take them back, since my contact was more than 30 days after receiving the towels. I am assured that no one in the company has the authority to override the policy.

I recently placed an order for a 3.4oz cologne on Saks Fifth website. They sent me a 1oz bottle instead. I contacted the customer service, but she could only help me to return the order but not provide a replacement. Also the agent could not guarantee that the shipping fee would be refunded, even though it should given that they shipped me the wrong item. I returned the item more than two weeks ago, but have not received the refund yet. The agent told me to wait for a month for them to process. This whole experience feels very scammy and wasted a lot of my time. Stay away from them.

Saks return policy is by far the worst I have experienced from an online purchase. Apparently, everyone else is experiencing the same frustrations based on all of the 1star reviews that I just read. My order was received back by them on 8/12/24. It is now 9/17/24 and I still have not received my refund. The chat individual said that they are escalating my refund and that I should receive an email in the next 5-7 business days regarding the return. Needless to say, I will no longer be shopping at Saks. This return policy is unacceptable and just poor customer service.

BUYER BEWARE! Saks has become the leader in worst online shopping experience. Not sure what has happened in the last 12 months but I continue to receive wrong items ordered, damaged items, and their processing of returns is horrific! You should expect to not receive a refund for at least 60 days with their new 30-day refund policy. I have countless items currently pending return/refund over 30 days some over 60 days. I have had to file multiple tickets regarding the issue without resolve prompting multiple issue tickets. This company DOES NOT CARE about their consumers. I have had to take my business elsewhere after 30 years of shopping at Saks.

The store doesn't allow customers to choose a delivery service, and they use a terrible company called Laser Ship. My purchase was delivered by a "stellar employee" who chose to ignore the signs posted in my apartment building instructing all delivery drivers to use the package lockers because of theft. They instead decided to leave my order in the middle of the lobby, so of course it was stolen. Neither Saks Fifth Avenue nor the shipping company will honor a claim, so I'm out $175.68. Needless to say, I will be shopping at their competition from now on.

I made an order with Saks fifth avenue on July 27th, 2024. I returned some products to them and their records show they received them on Aug 7th. According to their return policy, funds will be returned to me within 30 days, which is already incredibly longer than other retailers. Now it's already more than 1 month, I still have not received anything from them, nor have I received any news from them. I submitted a ticket to them on Sep 9th on this issue and they said they will get the missing refund to me in 3 days. Again, 3 days passed and I still received nothing or any news from them. I tried to contact their customer service again. Now they said they need to submit another ticket with need another 5-7 business days for them to get back to me. This is huge insulting to their customers!! I am reporting this issue with them to some government agencies. I am now warning future customers do NOT buy on their website!

If there was a 0 I would put it!!!! Please never EVER order ANYTHING ONLINE from them!!!! You will have problems with your order leading to refund by the store! They don’t care about your package!! Keep that in mind& spent your money elsewhere!

Beware! It takes months to get a refund for a return, after having to file a dispute for no response from the company. And what makes matters worse, they end up refunding the wrong amount! This company should no longer be in business.

DO NOT ORDER! In July 2024, I online-ordered a bikini top and bikini bottoms from Saks Fifth Avenue. For some reason, the items shipped separately. The bikini top arrived, but was too small despite the measurement chart indicating otherwise. I planned to return it, but was still waiting on the bikini bottoms to arrive so I could ship them back together. Almost two months later, the bikini bottoms still had not arrived and I finally filed a claim to get my money back for the missing item. This was fine, and the refund processed over the next few days. However, when I went to return the matching bikini top, I was told that I could not because the 30-day window had closed. I kept the top because I was waiting on the bottoms (which never arrived). Not to mention, the top did not match pictures of the item and was completely the wrong size. Now I have an ill-fitting bikini top without its matching bottoms. I suggest you DO NOT buy a bikini from Saks Fifth Avenue.

Really bad experience with a return. It was promised in 14 days, but now it's about 4 weeks and I still have no money back to my account. Talked to representative - it is new return policy which I find ridiculous - now money for returns can be stuck at Saks for 30 business days so Saks can easily use my money for their business purposes having the item returned in a right time frame in possession. Never again with Saks as it sucks.

THE WORST CUSTOMER EXPERIENCE YOU CAN EXPECT. I had never been so frustrated and helpless that I have to come to leave a bad Google review before. My case is still ongoing after THREE MONTHS of trying to get back my refund, and so far still no luck. If I can give no stars at all, I absolutely would for such an awful experience. For anyone who has a different company option to choose from to make purchases, I STRONGLY recommend you to NOT purchase through Saks as how awful their return process is and how easily/often they make mistakes.

I usually don't write reviews for bad purchases, but I felt compelled to share my experience with this one. I wish I could rate them as zero. I purchased a Strathberry bag on August 24, 2024, which was supposed to be delivered by August 29. I was excited to receive my bag, but when it arrived on the 29th, I discovered that Saks had sent me the wrong item—a Versace robe instead of the bag I ordered.

HORRIBLE HORRIFIC return policy. I had ordered 5 gowns (because there are simply nothing in stores). I literally returned (4) of them the day after received. They did indeed received them back. So now they have the merchandise back it's already a month for the 1 dress & 3 weeks for others & still NO refund. I called, I chat they state 10 then 30 days. Which is ridiculous If they have merchandise and you can clearly see NEVER worn as that Robbin is attached still in original packing and obviously returned the day after received. They charge you to send back as well. So by the time you get your refund it's even costing more because you're getting finance charges on that money TOTALLY UNACCEPTABLE and NO one seems to care. Mind you this is over $ 2000.00. Never Again. ZERO customer service. I give a zero rating if can.

If anyone has had or currently having return issues with Saks, please file a complaint with The NY Dept of Consumer Affairs. If enough people submit complaints their legal dept will take action. It’s easy to do. Saks is ripping us off!!!

I bought 2 dresses for my daughter’s wedding. Both of them didn’t fit right. Now I can’t return them because apparently their return policy is only 30 days and I am 10 days late. I called customer service to see if they can do anything for me and their customer service representative told me that I need to sell those dresses on eBay. So frustrating. Will never shop again.

I had a terrible experience with an online purchase from Saks Fifth Avenue. I received an email notification that my package had been delivered, complete with a picture as proof. However, I was away the entire day, and when I checked my door later, the package was nowhere to be found. I reported the issue immediately, calling and emailing multiple times. They sent me a link to file a claim but instructed me not to click it until 15 days had passed. After waiting 15 days and reporting the issue again, they rejected my claim, stating they had proof of delivery. Just a heads-up: if your package goes missing, Saks won't refund or replace the item! Saks made the entire process extremely difficult and unhelpful. In the end, I had to dispute the charges with my bank and tell them I never received the package and saks customer service is unhelpful.

They don't return your money for online purchases. I bought 4 black tie dresses online and received July 21 and returned July 22 to the FedEx. After 30 days I inquired for my refund and only 1 dress refunded and the other 3 are in investigation. They have 30 days from receipt of returns to give back money. It is now 25 days and now another 7 days for escalation. Do I need this nonsense for being a responsible consumer? I heard this about them from a friend as we all have a bunch of weddings and refused to believe as I had loved Saks. NO MORE LOVE FOR SAKS. IT is a scam of theirs as other reviews say the same thing. I am not giving up and have disputed payment on my visa. I STILL CANNOT BELIEVE THEY ARE DOING THIS ---- Don't shop at SAKS!!!! I was warned and didn't listen.

I am very frustrated with Saks return policy. There is no way Amazon is able to process a return in a day or two but it can take Saks up to 30 days. They got their product back, why should they be able to hold people's money. Never shopping Saks again.

I purchased a pair of sunglasses online and they were broken? It was a 600 dollar purchase and you're going to send sunglasses broken from the handle? Really? They received the broken item back on July 30 and it’s now August 28 and I haven’t received my refund? Every time I call I get a totally different story about the return. Very unprofessional. Please don’t purchase anything from here. They careless. Don’t waste your time and money!

Waiting on my refund for return. Still haven’t received it although on their website it says 10 to 14 days and it’s been well over that now. When I reached out to them, they said it could be 30 days If the item is approved.

I recently had an extremely disappointing experience with Saks' customer service. After placing a large order, I was asked to call their support team, which I assumed was for a routine security check. However, the experience was far from routine. The representative I spoke with barely spoke English, and I had to repeat every detail 3-4 times, including painstakingly giving my card number one digit at a time. They made me go through this frustrating process multiple times, only to rudely ask me to repeat everything yet again. When I finally voiced my frustration, they hung up on me mid-sentence after being on the phone for over 60 min.

It’s hard to return for online orders. The support representatives are rude. They said they were going to email you shipping labels. You never get it. Just can’t believe such a big company has this kind of worst services. Don’t think it can last long. I just don’t buy anything from Saks Fifth anymore.

I received this item damaged, reported it immediately to customer service and promptly mailed it off with a return label. The swimsuit had a hole in a side seam (see photo) when I received it and overall the swimsuit is really poor quality for the price point. The bow is lovely, but it was not worth keeping just for that. I received a USPS return label, which was a pain because I had to wait in a long line at my local post office to send it back. I and did not receive a refund or any communication for a month, then I got the same item returned to me with a handwritten note on a postcard stating "This swimsuit return is not accepted!" with no additional comments or proper invoice printout (see photo).

After 10+ years and 10's of thousands of dollars, I am done with Saks. They will ship defective product to you and hold your money hostage. The merchandise they carry in their stores is terrible so it forces you to shop online and will not refund your money when you return the product. I have been waiting since July 25th to receive my return money and still nothing all while I am paying interest!!!!

Bought a pair of shorts for my son that was too small. Returned the item and received a confirmation email on 7/23/24 that the item was received and the returned was being processed. I was told I’d receive the return in 14 days and that didn’t happen. On the 16th day I called to check the status and the rep told me she had to escalate the issue. 27 days later I still have not received my refund. When I called I was told the policy for returns have changed and it now takes 30 days. I’m extremely frustrated with the process and will never shop at Saks again.

Saks online is absolutely not a luxury store anymore. I purchased 2 La Mer Lotions from them, they arrived with the plastic coverings askew, and OLD batch codes! I encourage everyone to check the batch codes on the labels with a batch code checker online. This store is sending out expired or nearly expiring products. You might wonder why the efficacy of your product has changed, you might think it's no longer working on your skin, but it might just be because stores like this are sending out old items. The products I received were 3 years old. I returned the items and was told it would take 15 days to receive a refund once items were received. I never received a refund. I chatted, put in inquiries about the refund, and got no where.

Dealing with Saks Fifth Avenue for returns has been an incredibly frustrating experience. They hold onto your money for weeks, sometimes even months, and constantly provide excuses about being busy with return processing. Despite spending hours on the phone with them, I was just informed that they've implemented a new policy (starting today, conveniently) that allows them an additional 30 days to process returns. I've interacted with customer service reps, supervisors, and managers regarding my refund issue, but none have been helpful. Absolutely useless and a waste of my time. They only offer their first names and don't provide last names or employee IDs. There's no dedicated complaints department either. This company is a nightmare to deal with. Do not shop here!

I have never encountered such an unprofessional company. Discount retailers treat their customers better when it comes to returns. I submitted my return by mail almost one month ago. Saks stated in the return email showing they received my return that my refund would be processed in 10-14 business days. Well guess what, it's been well over that and still no refund. Every time you contact customer service, it's always the same excuse, we have a lot of returns from customers to process or it will take an additional 7 days to research the issue. Seriously, you have no more returns than other retailers who refund your money usually within days not weeks. The experience with them has been totally unprofessional in their treatment of their former customer.

Why not a 0 start ?? Saks Fifth Avenue is the worse company I ever dealt with and trust me when I tell you I buy almost everything online and never had this issue. Placed an online order. Didn’t like the items and I made a returned and remember you have to pay for the shipping label to sent it back. Is been 3 weeks and I haven’t received my refund. When contacted customer service multiple times is the same nonsense about waiting 10-14days. If they received the items everything in perfect condition why the hold up on giving back the customer their funds? I truly believe this company is hurting financially and is using customers money. This is not a high end store. This company are a bunch of crooks. Do not order from this company and save yourself a bad situation. Making the claim with my bank now. Glad I have proof.

I had returned to different orders separate days. It’s been 28 days. They keep telling me and giving me the runaround about my refund. The customer service and the supervisor the customer service team and the supervisor. They don’t have a reason why it’s taking so long. They keep telling me to give them another 7 days. This is unacceptable and Pathetic. I wish I could sue them. Disgrace. Disappointed and disgraceful.

I would give Saks zero stars if I could. I returned a gift a family member sent to my child, they refused to issue me the gift card even though they confirmed they received the return I sent by mail. After numerous calls, it turned out they had sent the gift card to the original buyer who had sent me the gift. This caused immense embarrassment because then my family member knew I didn't like the gift.

I bought a MacDougal dress Online in July. It did not fit. I returned it the same day. I received confirmation Saks received the returned item on July 29. I still have not received my refund. I have called several times. They say it takes 10 to 14 business days. Give me a break? It’s August 14th, they should’ve processed my refund immediately. There is no reason for it to take three weeks… still have not received my refund. They must be hurting financially. I never shop at this store and definitely will not shop there again!! Buyer beware! I should’ve bought the dress directly from MacDougal or Nordstrom's. They both have excellent customer service!

I made a purchase over a month ago on Saksfifthave.com, I kept 1 item and returned 1 other item. They received the item on 7/24. It is now 8/12 and I still have not received my refund. I've never had a company take so long to process a return. It is not as if I returned a damaged or incorrect item. I contacted by phone a week ago and was advised to wait 10-14 business days. Why should it take so long if they already received the package? It has been almost 3 weeks! Today I chatted in, connected with someone, and expressed that I'm disappointed with the return process (I was not being difficult and only simply expressed my disappointment by saying the return process is the longest I ever waited.

I would not even give 1 star review for this. I ordered a Alexander Wang purse in March and returned it within a week, they received it via FedEx on April 7th. I have been waiting for my refund since then. I contacted the customer service twice in May and June. I got two different answers each time. One confirmed the return and the refund would take 1-2 cycles. The other one claimed this was an international transaction which is not true. I live in Portland, Oregon.

Ordered 2 items. First was successfully delivered via FedEx with signature. The other item they shipped via OnTrac and delivered at 11:30PM at night! To a commercial address and left at front door in a multi business warehouse. Of course it wasn't here in the morning. I submitted a claim with Saks Fifth Avenue, but it was denied. My motion camera did not record anything at that hour or even close to it. There was no one here. They are both thieves and scumbags.

It has been almost a month since I returned a pair of Givenchy boots AND STILL HAVE NOT RECEIVED MY REFUND. Judging by the previous reviews this is obviously the norm. They need to be investigated expeditiously for deceptive business practices. Hopefully their purchase of Neiman Marcus will be blocked.

On two occasions I ordered dresses from Saks. One (picture below) was a jean dress (order #**) that was returned on 4/24/24. Six weeks later I get a message that they won' refund me due to tags missing. The original dress was never worn or tried on. It was so heavy I couldn't imagine wearing it. See tags on picture below. The 2nd dress was a sequined dress ordered on May 28th and returned the same day. I was notified I won't get a refund six weeks after I returned due to a missing sash. Again I quickly returned this dress as it was heavy and not the color displayed on Saks website. Saks refuses to refund the dresses. My suspicion is that they were returned by others for the same reason and they can't sell them. Saks has quite the scam going. In both cases they notified me six weeks after the return. How truthful do you think their customer service department is????

They will absolutely never refund you. Please look at the Better Business Bureau and other sites, but there are strength in numbers and I have filed a complaint with the attorney general and I encourage others to do so because this is just Robbery at this point. I would use a Discover card or a credit card that is very good and swift about disputing a charge because you’re gonna need it. They will never give you your money back if you have to return something. Clearly robbery.

Will never shop here again! I sent back my return on July 2 and they received it on the 12. I still do not have the funds back and customer service John said this will have to go to review and will take another 5 days to investigate. I will be contacting my credit card and dispute. This is a high end store that has now turned into garbage. PS customer service is horrible.

ABSOLUTELY PITIFUL CUSTOMER SERVICE! I received a return confirmation email on 7/11/2024 stating it will take 10-14 business days to receive a refund on an expensive pair of shoes. 16 business days later, I reached out and they are asking for another 21 BUSINESS DAYS just to give me a refund. I WILL NEVER EVER SHOP HERE AGAIN! They are holding several hundred of my dollars, this is highly unethical and unprofessional. PITIFUL to say the very least! 0 stars! Please see attached for proof.

I ordered a dress online and arrived on time but damaged. The package was fine, so the damage was previous to shipping it. The dress seems used, kind of dirty. An awful condition, it should had been checked/inspected before shipping it.

Saks Fifth Avenue's customer service seems to be perpetrating a scam. With an F rating on BBB and thousands of online complaints, they're notorious for shipping issues, denying returns, and withholding refunds. Once they have your money, it's nearly impossible to get it back. I had to fight tooth and nail for refunds and even get the BBB involved. Their delaying tactics are relentless. This appears to be systematic fraud that demands immediate action: stronger consumer protection, accountability and a class action lawsuit. After being a loyal customer for over 25 years, my family and I will NEVER SHOP AT SAKS AGAIN.

Purchased a men's jacket online on July 6th, due to the wrong size, I returned it the next day via FedEx with prepaid shipping label. I also reordered similar type of jacket in smaller size similar one. I never received my refund for the original purchase, although I had received an email confirmation regarding the receipt of return merchandise on July 15th, yet every time I called, I was informed that I had to wait for 14 additional business days after return. The return Jacket was sent on July 6th and as of today July 31st, they are still telling me to wait longer!

Ordered a ring from Saks Fifth Avenue and the shipping box appeared off. When my wife opened the box and then the ring box No ring. Just an empty box. Called customer service literally 5 mins after package was delivered and they opened a case and I sent photos and in the end No refund and No item. Said their investigation said no fault with shipping. So I called Capital One who issues the store card and they opened a case separate from Saks and refund the charges back to the card. If ordering online for luxury goods stick with Macy’s or Neiman Marcus. Lots better online experience and way better customer service. Saks brick and mortar store are great but stay away from online orders.

I ordered two dresses in February from Saks online. One dress arrived with a broken zipper. I immediately took a photo of the dress and filled out a return form and returned it. Since then (it is now the last day of July) they have rejected my return 3 times, and say that the dress was worn and damaged by the customer. I did not wear the dress. I could not have even gotten it on because the the broken zipper. This was an expensive dress, and I've now contacted them at least five times and spent hours trying to resolve this. American Express doesn't seem to be getting anywhere with this either and they are usually very good at resolving disputes. SAKS IS THE WORST customer service I have ever encountered!!!

Updated on 08/17/2024: Welp, after I submitted the video showing the package was never opened, I got my money back.

I purchased a clothes with medium size on Saks website and paid a shipping fee to ship the order to me. But their medium size is WAY TOO BIG than what I normally wear. (My whole closet is load with all MEDIUM size clothes!) I requested a return with return shipping fee wavier - but "NO" according to their policy! They are misleading customer but not willing to take the loss! End up I have to pay TWO shipping fee for the wrong product! Don't buy their products online unless you shop in store!

Ordered a dress for a wedding over a month ago and it was too big. Return was delivered to Saks on 9th July and I am still yet to receive my refund. Why a well known retailer takes 10-14 business days to refund is beyond me. I am now at 14 business days and worried I won’t ever get my refund. Called customer service who can’t tell me anything, except raise a review. I would be extremely dubious making online purchases, as something shady is going on. Reading other forums and multiple people having the same issue. Unreliable, incompetent, thieving!

I ordered a dress and it arrived damaged. I really loved the dress and it was quite expensive. So I called and they sent me a shipping label to return. But then when they refunded me, they deducted the “free” shipping for sending me a damaged dress. I had to call customer service twice before they refunded the money. So I reordered the dress and unfortunately it didn’t work. I returned it and received notice they received it July 3. As of July 25 I still had no refund. I “chatted” with someone online who said my complaint would be “escalated”. Still no refund 24 hours later so I submitted an email complaint. I received a response today that I needed to wait “5-7 business days for my case to be reviewed.” Worst company ever.

My first experience with Saks Fifth Avenue has been very disappointing. We do not have a store in my area and can only purchase online. I was very excited to order a Farm Rio dress, as I have other dresses of the same brand. The quality is typically fantastic. Unfortunately I received the dress with a broken zipper. I was so disappointed because it fit perfectly and was beautiful otherwise. I contacted customer to inquire about an exchange, even offered to pay for the replacement until the damaged item was received and then refunded. Sadly, customer service said they do not do replacements and I would have to return the item, receive a refund, and then purchase again. Sort of a pain but not the end of the world. Customer service asked for pictures of the damaged zipper, which I provided. They started a return ticket and emailed me a return label. I immediately boxed the item and shipped it the next day with their return label.

This experience with Saks has been the worst...by FAR... of any I have ever had with any company, online or in person. Got some award points at my company, they allowed them to be redeemed as gift certificates. Hmmm, who would be a good bet for quality? Sure, that well-known luxury brand, Saks 5th Ave. First order, for a purse, they sent a similar-looking but different item. Returned it, got the refund so no problem, right? Should have been a red flag. Ordered some other merchandise, 5 items.

I have been a SAKS customer since around 1990 and currently hold a SAKS Diamond member card. I’ve been ordering on SAKS.com for many years. Several weeks ago, I received my order consisting of several items, with the exception of (1) missing item. I contacted SAKS via phone and they told me it would be investigated. Then I received an email stating the “Missing item(s) request claim” for case number #xxxx was thoroughly researched and the team has determined they are unable to issued a refund for my request.

I made an online YSL purchase on May 29, 2024 from Saks. The item did not fit and I had to return the item. I returned the item a week later and Saks confirmed receipt/processing on Jun 13th, 2024. The confirmation stated that the refund will be issued 7-10 business days. Here I am 6 weeks later and still haven’t received my refund. Each time I call, I get the same messaging that they will escalate. The customer service agent mentioned that they are unable to issue refunds and it must be handled by their distribution center.

I ordered from Saks.com - item was sent to me damaged. I attempted to return at my local Saks - told Saks and Saks.com are different companies and my local store wouldn’t accept return. When I returned to Saks.com denied my return was denied because the item was damaged - with a letter on “Saks” (not Saks.com) letterhead.

I purchased 4 dresses on 05/23/2024 (for my family event on 06/10) and when I got them, I tried on only 2 of them. The other two I didn't even take out the nylon that it was wrapped with, I immediately requested on May 29 a return (the same day I got them) and returned it on June 4 via FEDEX tracking number **. Then on June 29, I received one of the dresses back with a letter that I passed the store regulation and that I wore the dress! This is a lie and they are blaming me for stealing! I tried to contact them a few times with no luck. I never wore the dress or even tried it on, I don't know what or who is playing games but this is not right! I didn't took it out of the nylon it was wrapped with. I would love to see if they have video recording when and how they send it to me. I'm sure the problem start there.

I ordered a bag from Saks online. When it came it it was missing the leather belt. I called them and they sent me a return label. I refund it right away. After few days. It came back that bag is damaged and rejected my return. I sent them pictures and said it doesn’t look damaged to me. I did not even used it. If you can’t return it send me the missing part. They refused it. These online Saks is fraud. Please don’t order it online. I can’t even use this bag without the belt. I paid around $1200 and wasted my money. Don’t know what to do.

My young adult daughter was supposed to receive a 75 dollar gift card as part of a Black Friday deal in November. She's called Saks at least 10 times since then. All the customer service agents said she should be getting the gift card and "escalate" the issue to a supervisor. Now 8 months later, they still tell her the case hasn't been reviewed yet. I'm disappointed that a company known for luxury has such poor customer service.

My return was rejected due to stains inside and outside. I have informed them that I had tried the dress for less than a few minutes. There are no stains, inside or outside. I sent photos and I have asked to return the unworn dress for inspection. After three weeks, I was told that I should review the return policy. They can't accept the stained dress. Ignoring the facts and using falsified information is not acceptable.

Do Not purchase from Saks online! I ordered a dress that never arrived and cannot receive my money back! They won’t cancel the order though it hasn’t been shipped and the event was days ago. I had no choice but to purchase a dress locally and am still waiting. If I receive it I have to return it and wait weeks for a refund. Don’t do it to yourself. Make a dress first!

My daughter is disabled of one side of her body, I ordered a dress for her graduation. When the dress arrived, it had the security tag stitched between the front and back hem basically sealing the dress so you can't try it on. SO how do you try it on but to remove the string tag. The dress was too large. It was also only 2 days to my daughter's graduation so I knew I would have to go into a store to get a different dress as ordering online would not arrive on time. I ended buying a dress at Bloomingdale's in SHerman Oaks. When I went to return the Saks dress the woman actually treated my daughter with dismay.

I purchased a dress online. It’s been almost a month and I can’t seem to be able to get my money back. They keep saying they expedited the matter but nothing is being done. In the meanwhile they already sold my item. Now they have doubled their money but they won’t refund me mine. Would never buy from this store again. Worse of the worse.

I am deeply disappointed with my recent experience with Saks.com. I purchased an item that did not meet the expected standard of a luxury product. When I contacted customer service on Tuesday (after receiving the item on Saturday), I was transparent about the item being opened and was directed to visit the store for a resolution. After making the inconvenient trip to the store, I was informed by in-store staff that I needed to mail the return instead, which directly conflicted with the first set of instructions. When I called Saks.com customer service again, I was told the return would not be accepted, contradicting both previous instructions.

I used to purchased online with SAKS and SAKS Off because sometimes they have great deals but I will never shop there again. Every time I buy several items, at least one would be missing, they will make you run around making phone calls after phone calls even then they will say they will investigate, and it took 4 months to get my refund. It happened a few times, every time I ordered multiple items this likely will happen. The last straw was I ordered from Saks off and they too did the same thing, it's the same company, but this time they said they will not refund the money for the missing item because they said I have too many returns, so they just took my money!! This company should be shut down, they are the worst. Buyers beware at all cost!! They will say anything to scam you.