Saks Fifth Avenue Reviews

Purchased Valentino boots for $1065, it arrived with buckles damaged. They are decorative not functional so I did not notice until I wore them. Both buckles does not snap shut. I tried to return to SAKS whose return policy is to refund for defective items. They refused and return them back without an explanation. When I called they finally acknowledged it was Because the boots were ‘worn’. I told them that they were defective and they just kept saying because they were worn. They refused to acknowledge that the buckles were defective.

I ordered 2 dresses for a trip. After waiting a week I received a pair of sunglasses!! When I called they said one of the dresses was out of stock and the order was cancelled and I would have to order the other again and pay again while the refund for the original order will take 7-10 days. Truly unbelievable. I will not receive the dress on time for my trip.

Posting fake promotional codes to lure people from opening account. Their customer service said it can’t be applied without given specific reason when I called. There’s also no mentioning of which items are excluded. Absolutely time wasters. When will these companies be fined?

Customer Service is extremely disappointing. For even the smallest thing, they would not go the extra mile to help. I had a 15% promo code and ordered a limited edition lip gloss online but accidentally ordered the wrong color (the names were very similar). I called my local Saks to see if they had the color I wanted so I could just run over and exchange it, but it was out of stock. Luckily, it was still available online. I called Customer Service to ask them how to go about the exchange for the correct color, but they wouldn't allow an "exchange" for the online purchase. They told me my only choice was to place the order again without the 15% off discount.

I sent back a Mac Duggal dress with the security sash and tags unworn. A month later I get the dress back tossed in the box without the hanger and garment bag with the tags removed saying that the dress was worn and could not be returned. I had called multiple times trying to escalate the issue. Saks said they will not return the dress. Now I’m stuck with a dress I didn’t want that was worn by somebody else (who knows who) and out the money. Absolutely absurd service I’ll never buy from Saks 5th Ave again. Do people in their return facility use items and then reject them? Where is the security of the returns?

Customer service is Horrible!!! Worst experience I’ve ever encountered!! I am constantly getting the run around!! They have hung up in my face, told me lies, and I get a different story about my order every time I call!! I will never order from here again!!

I paid for expedited shipping through Saks Fifth Avenue and did not receive the item I ordered due to a mistake on their end. The resolution offered did not reflect the inconvenience or added cost I experienced. I expected better accountability and service from a luxury retailer.

Ordered 2 tuxedos. Only one shipped. Contacted customer service to arrange a refund for the unshipped tuxedo, went through appropriate channels, and was denied. I guess corporate theft is now legal. Truly, truly unbelievable.

Buyer Beware: Had a terrible experience recently. I had to use Saks Amex credit so thought it was a good time to update my flatware. Mind you, I overpaid but figured it would be offset with the credit. Saks shipped to the wrong address. This would normally be an easy thing to rectify in today's age right? Look at the picture of where they delivered it, then compare against the picture I sent of my front porch? Nope. Customer Service gives 0 f's in this case.

In the past 2 years I have had so many terrible experiences purchasing items at Saks.com. I have stopped shopping there. I have been sent damaged items and even the wrong item and have had to fight for shipping fees to be refunded even though every customer service rep states that it’s their mistake. I keep giving them another chance but I continue to be disappointed, so am now going to stop shopping there. They are really awful. Unbelievable that they are a high end store.

I had a deeply disappointing experience with Saks Fifth Avenue’s customer service. Despite a clear issue with the fit of an item, they were completely inflexible and refused to help. I spent a long time on the phone hoping for a reasonable solution, but their customer service team simply wouldn’t budge. It’s really left me frustrated and I can see why others have had negative experiences as well.

Do not buy online. I was told I could not return a damaged item to the store as online and in-store purchases are different companies. I have to send pictures and have someone REVIEW them. Shopping at Saks for 40 years. Way too difficult to make a return. Still waiting for someone to review my pictures. Terrible customer service.

Don’t shop here. Saks is overpriced and their customer service is the worst. They have hired a foreign company to run their customer service department. I couldn’t understand most of them as English is not their first language.

I wish I could give zero stars because one is far too generous. I placed an order for four items on August 1st. Saks canceled one on August 7th, and the package finally arrived on the 14th—only for me to discover that none of the items inside were correct. I had to take the package to a shipping store and return it on August 15th, which they confirmed was received on 08.21. Yet, when I contacted customer service, they claimed they hadn’t received the correct items—of course, they hadn’t, because they were the ones who shipped the wrong order in the first place. Since then, I’ve been through three “escalation processes,” each supposedly taking seven days, and I still haven’t received my refund. At this point, I honestly believe this online store is nothing more than a scam.

Do NOT order from Saks online. I returned a jacket two months ago, they reported they received the merchandise and have still not issued a refund. I have called repeatedly and they just keep saying it's in the process of being refunded. I will never, ever order from Saks again.

Have made several purchases in the past from Saks Fifth. However, this latest purchase will be my last. Purchased a part of shoes and some shorts. The shorts arrived without any problem. However, the shoes were broken. I called customer service as soon as I noted this and they said they would send me a label to ship them back which I did. Two weeks later, the shoes arrive back from their return department with no explanation. I called and they said the return had not been approved. Called them and explained this and they said they would help me out; however, they did not. Basically, they try to play the blame game with their "vendor." I told them that I purchased from Saks Fifth and not their vendor. They do not want to take any responsibility and want to continually shift blame so they do not have to accept a return. Very poor customer service and quite frankly ridiculous.

I bought this product. They say it was delivered, but I never received what I bought. I filed a claim not for a refund, but rather to get them to send me what I bought. They say they can't accept the claim because the product was delivered, and I lost what I spent. Bad experience.

Do not buy from them especially dresses that gets shipped from vendors. They refused a refund saying the dress I was returning didn’t have Mac Duggal’s security tag. I returned the way I received the dress. The tags with ribbons were still attached. Their vendor sent a dress without a security tag so instead blaming the vendor they blamed on me. Mind you an $800 delicate dress was put in a plastic bag instead of a hanger and garment bag. Awful. Will report to BBB.

I purchased few different shoes and dresses from Saks. Was supposed to receive the $250 gift card as part of their buy more get more program. I did not receive the gift card because an error in the email address. After I got that rectified, I was told that I will receive the gift card in 7-10 business days. After months of following up several number of times and escalations, I finally received the gift card almost 2.5 months after my purchase. However, when I went to use the gift card, the website said the gift card is not valid.

I purchased a coat from the men's dept online at Saks. The box was delivered empty with only a hanger. I found out it was shipped by a 3rd party, and somewhere the item was removed, and the box was re-sealed. The manufacturer was Andrew Marc (G3), I notified Saks, which to reach a customer serevice representative is nearly impossible. However I was able to get an immediate credit witin 2 Days, and repurchasd the irem directly from the store (I CALLED THE STORE AND DID A CHARGE AND SEND). ALSO being a first member does reward the purchaser with free shipping and returns. ALL IN ALL MY EXPERIENCE WAS AN INCONVENIENCE, BUT SAKS STEPPED UP AND DID THE RIGHT THING AND DID IT QUICKLY!

I purchased a $410 perfume online. I received the perfume with the plastic put together with scotch tape, a dirty box, and when I opened the box, the perfume was used as they had taken some of the perfume from the bottle. I called customer service for an exchange in the store because this is for a meaningful gift. I was told that I need to return the perfume to the online store because the store has another return policy. They won't exchange the perfume, but they will refund the money over $410 once they determine the case is eligible for return. I provided pictures, and a high-end store should provide the fastest and best resolution.

Saks is non-competitive and no reason to shop here. Since I am an hour away, I can't get to the store, but they carry items also at other high-end shops (and other online stores). They charge for returns ($9.99) and then once they receive the return, they take 7-10 days to process. That is highway robbery!!

Purchased a delicate, pleated silky dress from Saks Fifth Avenue. They mailed it in an 8x8” plastic bag, causing so many wrinkles, it was impossible to remove because of the pleats could not be ironed. Returned the day after I’ve got the dress. I’ve been on the phone countless times to try to get a refund. I’ve purchased this dress July 10th and I’m still fighting to get my refund over a month later.

Very poor customer service. I called the customer care center twice regarding a refund I was told would be processed within 7–10 business days. However, when I followed up, they claimed the refund was already issued to my account four days earlier—yet nothing appeared on my end. I had to contact my credit card company to open a dispute just to resolve it. It’s incredibly frustrating to go through this much trouble just to receive a refund. I will not be shopping with them again.

I'm incredibly disappointed with my experience at Saks Fifth Avenue. I placed an order on August 1st, and despite promises, the order hasn't even shipped yet. The customer service has been abysmal; they've provided no clear answers and seem indifferent to my concerns. This level of service is completely unacceptable for a reputable retailer. I will be cancelling my order and taking my business elsewhere.

Very poor customer service and order process. I ordered an item online 3 weeks ago and never received it. When I contacted customer service, instead of resolving the issue quickly, I was told I now have to wait an additional 3-7 business days for an investigation before my order can be approved for a refund or replacement. In the meantime, they've already taken my money and left me without the product I paid for. The process is too slow, frustrating and shows little concern for the customer experience.

Saks Fifth Avenue customer service is no service. Do not deserve a star. I called saks, spoke with multiple saks customer service agents clearly are from somewhere, not USA, informing them, I never received gift card in the mail, since first week of July 2025, informing me it was already mailed. No saks gift card mailed from saks received, as promised by saks. I called, informed saks, gift card was never received since July 2025. saks emailed me in August 2025 my preference either email my gift card or mail to my address. I picked email gift card, still no email received in 2 days. Imagine mailing saks gift card would be weeks, months, highly likely never. Poorest customer service from supposed to be high end saks, no longer high end, is the lowest. Walmart done better was my experiences with their fast fulfillment customer service.

Carlos and the credit card department was so very kind, and he went above and beyond to help me. His follow-up was tremendous and as a result, I'm gonna get what I need in time. I hope Saks continues to have such great customer service. I know everyone would appreciate that. Thank you again, Carlos **.

I ordered the last available vest from Saks Fifth Avenue for a special occasion, only to be sent the wrong item, a set of women’s shirts instead. When I contacted customer service, they verified that it was their mistake, yet the solution offered was beyond ridiculous. Instead of simply sending me the correct item or offering a real resolution, I was told that I would have to buy it again with my own money. Mind you, I had purchased the only one left, so there was nothing else in stock, which they clearly knew.

I ordered a dress. Delivery was to be in 3 to 5 days. Day 7 order hasn't even shipped "trying to locate it in our warehouse." This is not my first or second experience in not receiving item. One time they didnt even have item to sell.So much for the dress for the event for the All White event tonight. 1ST rep said can't cancel. They only have 24 hours and I'll have to wait to get it and return it (charge with return). I had stopped ordering from them because items don't arrive as promised or maybe not at all. I truly am done w/ Saks!!! There are other high end online sites where items arrive expeditiously. Some even in Europe arrive much quicker, like 3 days. Saks has atrocious customer satisfaction!!! Save yourself the aggravation, shop elsewhere!!

Placed an order for an item and it was not getting processed. I contacted customer service over multiple days and was told order will be on time and they need just a little bit more time. After a few more days, I get an email that the item is delayed. Contacted customer service and requested to cancel the order. I was advised I cannot cancel it anymore - my options were either wait endlessly for it or to return it after I receive it. This is the second time in a row it has happened to me and the last time I never received the order but was charged for it. I think they have serious order fulfillment issues and outdated systems that can’t manage the volume of orders they are getting.

I will NEVER buy anything at Saks ever again! The absolute worst store ever. I bought a pair of shoes. They didn’t work for me. I sent them right back. They sent them right back to me. Told me I wore them. They were not worn. The heel was in perfect condition. It was an absolute travesty that they had the nerve! I should’ve returned them in person because no one could’ve told me that they were worn. Do not return items thru the mail. It’s their word against yours and they’ll win! I had pictures of the perfect soles but I had no chance! $100! Gave them to someone cause they didn’t fit me!

I ordered a pair of Ray Ban sunglasses. The box was delivered today and the sunglass case was in the box but no sunglasses. I immediately called Saks to get it resolved. They started a claim and I submitted photos via email and then advised it can take up to 10 business days for the investigation and until that is done I will not get a refund. I spoke to a supervisor who would not help any further. At this point they can't even guarantee I will get a refund. This is $260 purchase that I did not receive. They do not do replacements either so I have no choice but to wait.

Saks Fifth Avenue customer service is horrendous. They send me wrong item twice, then I have to go through this lengthy process to my money back. I am never buying from them again, they don’t meet their customers half way even when they are making the mistakes. They should change that second f to L!

I am writing to formally express my deep dissatisfaction with the customer service I recently received from one of your representatives, Ofelia. As a loyal customer who has long appreciated the quality and reputation of Saks Fifth Avenue, this experience was both unexpected and disappointing. During my recent interaction with Ofelia, I encountered a level of unprofessionalism and indifference that fell far below the standard I associate with your brand.

I never received my order. I notified Saks, they claim they investigated my lost order in less than eight hours and denied my claim. it clearly was delivered to the wrong address because the address they shipped it to was not mine. As a matter of principle, I plan on filling a small claims action against Saks.

Extremely disappointed and disgusted with Saks Fifth Avenue. I ordered a pair of Versace shoes and received a pair that was three seasons old, a half size too small, and completely different from the picture on the box. This screams negligence—or worse, a deliberate attempt to pass off counterfeits. No one checked the merchandise before shipping, or even worse, they did and shipped it anyway.

I have been a long time customer, in store and online. Recently bought a $50 pair of shoes delivered by Veho. I left specific instructions on door code, leaving in lobby, etc. Veho left the package outside the door, in an urban area, did not follow instructions and of course I get home and the package is gone. Called Veho, admitted mistake, said to call Saks for a refund. Called Saks, transferred to India, said I needed a police report to file a claim and until I did I will not be refunded. Called credit card company and refuted. Saks denied my claim but covered by credit card. Will never buy a thing from them again. Never.

DON'T PURCHASE HIGH END SKINCARE FROM SAKS! Lancome customer service noted that Saks Fifth Avenue is NOT an authorized 3rd party seller of their products, which means Lancome cannot provide product support or assurance!! Purchasing high end skincare from Saks is equal to purchasing them from Temu... if you get issues from the part, you just suck it up and deal with it. Saks Fifth Avenue customer service communicated that they were not aware themselves that Saks is not an authorized 3rd part seller. If it is misleading to the Saks customer service, it would also be misleading to the customers that trust Saks to sell high end high quality products.

I am extremely disappointed with the level of service I received from the customer service supervisor regarding my recent purchase. I had ordered an item expecting it to be in new and clean condition, but upon arrival, it was dirty and appeared worn. I immediately reached out for assistance, hoping for a quick and fair resolution, but unfortunately, my concerns were dismissed rather than addressed.