Saks Fifth Avenue Reviews

Horrible experience with the online orders! Placed the order on 12/27/25 and still haven’t received them as of 1/20/26. They sent an e-mail indicating that the items were shipped but the FedEX tracking returned an error message. Placed an inquiry in their system on 1/13/26 but received zero correspondence back regarding the resolution. When chatting or talking with an agent, they just repeat a template answer, telling me to wait. Saks has gone downhill and shows why it’s bankrupt…. 🤬😡🤬😡

I am beyond frustrated and disgusted with this experience. I ordered a coat and was sent the completely wrong product — not only a different item, but with a different delivery name and address. I called immediately to report the issue and open a case. Customer service assured me that all I needed to do was return the incorrect product and I would receive a full refund. Because the original item never arrived and this was meant to be a Christmas gift, I had no choice but to reorder the coat. I promptly returned the incorrect item, only to have it sent back to me as “rejected.” When I called again, I was told the same guidance as before — that the return should be accepted. Then, days later, I received an email stating they would not accept the return at all.

Order placed on 12/28/25 (card charged on 12/31) for delivery to be received on 1/8/26. Per UPS tracking, shipping label was created on 12/31/25 and 9 days later on 1/9/26, package still hadn't been received by UPS. I called Saks customer support on 1/9 and they said they'd investigate with product vendor which was shipping the order. Vendor confirmed in call & email with me today that there was a problem with supplier and Saks was already informed the order was cancelled so they should've known this when I called them on 1/9.

Really bad. Advertise Stella McCartney bags on a much lower price but are never available. Nice trick to attract viewers on Saks side. That’s fake advertisement. All the bags of Stella McCartney on sale all the colors are not available. Nice try Saks Fifth Avenue.

Saks Fifth Avenue is a scam. I will never shop there again. I ordered a handbag from Saks with a price of $1350 marked online, but the bag arrived with a MSRP of $1095. After the customer service refusing to adjust the price, I proceed to return, only to find that they may not even refund you. There were only two options: 1) Please credit the original form of payment. If the original form of payment is unavailable, a Saks gift card will be mailed to the billing address; 2) Mail me a gift card for the refund amount.

On and about Dec 2025 I purchased a top that is to close with a zipper from the back from Saks.com that was not initially marked as final sale. However, when I later changed the size to a size 4, the item was apparently marked as final sale in very small print. I did not notice this at the time. Regardless of the sale status, the item arrived defective, with a broken zipper that would not pull up at all. This makes the item completely unwearable, especially since it closes with a zipper in the back.

Awful customer service. I am a frequent shopper and often purchase Akris from Saks and other stores. I misread fabric content of a blouse. It arrived today and is feather light linen and far from running small as advertised (some Akris items do run small). Unwearable for me and unreturnable to the store. On sale, and final sale, but when I spend thousands of dollars at a store including in the last few months I expect judgment and a one-time exception.

I had a very disappointing experience with Saks Fifth Avenue. I purchased La Mer products during a promotion that clearly stated a complimentary gift with purchases over $400. After placing my order, Saks canceled the gift, yet the exact same gift continued to be advertised on their website and was never removed. This is extremely misleading and feels deceptive to customers.

Absolutely horrible place to shop. Customer service is not there. Terrible return policy. I would absolute try to avoid them. I'd rather pay more than buy from them. I have started buying from brands directly- and get wonderful service.

Terrible customer service. I returned an item in Saks - Tysons Galleria Virginia and didn’t realized the receipt said issued a check. (I paid with my credit card.) The check never arrived. I went to the store and they said it was a mistake. They should have credit my credit card instead of requesting a check. I am still waiting and it is almost a month and nothing happens. The purchase was about $200.

I am writing to express my dissatisfaction with a recent experience regarding the return of a dress I purchased for my mother to wear at my daughter's wedding in June. I bought 5-6 dresses so she could choose her favorite. After she selected one, I returned the others. Unfortunately, I cannot remember which dress included an attached sash. I received one of the returned dresses back, stating that the sash had been removed and therefore could not be accepted for return. I want to clarify that I did not remove anything and returned all items in the same condition as received. Despite multiple calls to explain the situation, my concerns have not been resolved.

BE AWARE (SAKS OFF 5th). Displays sales items but does NOT sale Them!! They ONLY TOOK MY CREDIT CARD & all MY PERSONAL INFORMATION but did not let me buy the item. I Trying to buy online BUT even BERORE register my address they say you have to pay EXTRA SHIPPING 😳. REALLY. How did they know where I was?… Then they give you a total & ONCE YOU GIVE YOUR INFO INCLUDING CREDIT CARD THE PRICE WENT UP!!! Higher than previously shown! Then they want me to OPEN AN ACCOUNT BUT EHEN I READ THEIR PRIVACY POLICY IT WAS SCARY. It is a dictator’s privacy where once you give your data they can do as they please!!!

Horrible customer service. They do not value customers. Borderline fraud. Sent wrong product instead of right product. Customer service will not answer. Long hold times even hangups. I have lost all confidence in Saks. A great named tarnished.

Saks has horrible customer service. Avoid this store! There is NO WAY to get satisfaction after the store has screwed you. No way to email or lodge a formal complaint. They sent me a gift card, then refused to honor it! So dishonest. The store used to be good. Not anymore.

I returned a $536 dress (within the 30 day return policy) and received a confirmation email from Saks that it was received. Over a month later the credit has not been issued. I have spoken to customer service reps several times, and they are saying that they are reviewing the case, and will contact me, 2 weeks later, still no answers and Saks can’t figure out why I don’t have a credit yet. Next steps on my end is getting my attorney involved.

I purchased a Dinh Van (designer) necklace from Saks and when the necklace arrived, it was in a generic black box. Standard and customary practice when buying luxury, designer jewelry, would be to come in the appropriate designer labeled box. When I called customer service to explain the situation and asked to be sent the appropriate box, they refused and said “if you don’t like the box, just return the item.” Normally I would do so just out of principle but this is a gift and I had a difficulty finding this particular necklace, plus I had a coupon and purchased thru Rakuten. Their disinterest in finding a solution to the issue was rather disappointing. Having said that, I would never buy jewelry from Saks again. I had expected better customer service from this type of luxury retailer, but I guess I was wrong!

Let me start by saying this is 100% A REAL PERSON typing this review!! NO SPAM or BOT or COMPETITOR trying to make SAKS look bad, I am a real person. I ordered a $1300 pair of Cartier glasses from Saks a few weeks ago. After using a a free promo code & free shipping I got a pretty good deal so I chose to pay for Express shipping to get the glasses faster. The Glasses come in 2 styles. IVORY with Gold accents, and BLACK with Gold accents. I chose IVORY. Not only did I choose IVORY, Saks website showed that the Black style wasn't available displaying a picture with a line through it so you couldn't choose black anyway. When I got the notification that the glasses were delivered I left work on my lunch break to go retrieve them.

Purchased Valentino boots for $1065, it arrived with buckles damaged. They are decorative not functional so I did not notice until I wore them. Both buckles does not snap shut. I tried to return to SAKS whose return policy is to refund for defective items. They refused and return them back without an explanation. When I called they finally acknowledged it was Because the boots were ‘worn’. I told them that they were defective and they just kept saying because they were worn. They refused to acknowledge that the buckles were defective.

I ordered 2 dresses for a trip. After waiting a week I received a pair of sunglasses!! When I called they said one of the dresses was out of stock and the order was cancelled and I would have to order the other again and pay again while the refund for the original order will take 7-10 days. Truly unbelievable. I will not receive the dress on time for my trip.

Posting fake promotional codes to lure people from opening account. Their customer service said it can’t be applied without given specific reason when I called. There’s also no mentioning of which items are excluded. Absolutely time wasters. When will these companies be fined?

Customer Service is extremely disappointing. For even the smallest thing, they would not go the extra mile to help. I had a 15% promo code and ordered a limited edition lip gloss online but accidentally ordered the wrong color (the names were very similar). I called my local Saks to see if they had the color I wanted so I could just run over and exchange it, but it was out of stock. Luckily, it was still available online. I called Customer Service to ask them how to go about the exchange for the correct color, but they wouldn't allow an "exchange" for the online purchase. They told me my only choice was to place the order again without the 15% off discount.

I sent back a Mac Duggal dress with the security sash and tags unworn. A month later I get the dress back tossed in the box without the hanger and garment bag with the tags removed saying that the dress was worn and could not be returned. I had called multiple times trying to escalate the issue. Saks said they will not return the dress. Now I’m stuck with a dress I didn’t want that was worn by somebody else (who knows who) and out the money. Absolutely absurd service I’ll never buy from Saks 5th Ave again. Do people in their return facility use items and then reject them? Where is the security of the returns?

Customer service is Horrible!!! Worst experience I’ve ever encountered!! I am constantly getting the run around!! They have hung up in my face, told me lies, and I get a different story about my order every time I call!! I will never order from here again!!

I paid for expedited shipping through Saks Fifth Avenue and did not receive the item I ordered due to a mistake on their end. The resolution offered did not reflect the inconvenience or added cost I experienced. I expected better accountability and service from a luxury retailer.

Ordered 2 tuxedos. Only one shipped. Contacted customer service to arrange a refund for the unshipped tuxedo, went through appropriate channels, and was denied. I guess corporate theft is now legal. Truly, truly unbelievable.

Buyer Beware: Had a terrible experience recently. I had to use Saks Amex credit so thought it was a good time to update my flatware. Mind you, I overpaid but figured it would be offset with the credit. Saks shipped to the wrong address. This would normally be an easy thing to rectify in today's age right? Look at the picture of where they delivered it, then compare against the picture I sent of my front porch? Nope. Customer Service gives 0 f's in this case.

In the past 2 years I have had so many terrible experiences purchasing items at Saks.com. I have stopped shopping there. I have been sent damaged items and even the wrong item and have had to fight for shipping fees to be refunded even though every customer service rep states that it’s their mistake. I keep giving them another chance but I continue to be disappointed, so am now going to stop shopping there. They are really awful. Unbelievable that they are a high end store.

I had a deeply disappointing experience with Saks Fifth Avenue’s customer service. Despite a clear issue with the fit of an item, they were completely inflexible and refused to help. I spent a long time on the phone hoping for a reasonable solution, but their customer service team simply wouldn’t budge. It’s really left me frustrated and I can see why others have had negative experiences as well.

Do not buy online. I was told I could not return a damaged item to the store as online and in-store purchases are different companies. I have to send pictures and have someone REVIEW them. Shopping at Saks for 40 years. Way too difficult to make a return. Still waiting for someone to review my pictures. Terrible customer service.

Don’t shop here. Saks is overpriced and their customer service is the worst. They have hired a foreign company to run their customer service department. I couldn’t understand most of them as English is not their first language.