Saks Fifth Avenue Reviews

I placed order on April 18th, then received email stating that item shipped on April 19th. FedEx has no tracking information available, only that shipping info has been received and that is all. I called Saks after about 10 days and of course was told that they would call me back when they find out what happened. No call. So I call again, same thing. It is now May 5th and so I called again and of course was told that she will try to find out what happened to my order and get back to me within 24 hrs. I simply asked if I could have order canceled and card credited (since it's apparent that I am not getting my item). I was told not at this time that they need to find out where my order is and why has it not shipped to me. This is not the first time that I have encountered this type of situation with Saks, but it will likely be the last time I shop online with them.

I ordered a Kate Spade purse from Saks Fifth Avenue online. It arrived in a box which was much too small, thereby squashing the purse. Further, the purse had no stuffing in it to keep its shape so it looked all misshapen and terrible. I called customer service and told them and they were going to charge me $9.50 to send it back! They finally said they would not charge me to return it. So, I have returned it, they still have not returned the $300.00 I paid them and it has been over a week! I will NEVER order from Saks Fifth Avenue online again.

I ordered several items from Sak earlier this week and was expecting my items to arrive before an event. I didn't leave time for shopping because I got a confirmation of my order and assumed everything would be here. But I got my order in 5 days later so I could not have an event like I expected. So disappointed!

I have had Saks credit card for the last 4 years and I used it twice or maybe 3 times. I recently moved from Florida to Mass and a $29 bill did not reach me. I never received a call asking about this bill, my telephone number is the same. It came to my knowledge this bill because I received an alert from Experian about potentially negative information. I called Saks costumer service right away and made payment by telephone. The Saks representative apologized that I never received a call before posting on my credit score and also said it would be removed. 3 weeks passed, my score dropped 70 points because of this stupid bill. This is the first time I have a negative information in my credit. I used to be always 730+ and very careful with my credit. Great consideration SAKS FIFTH AVENUE!

I wanted to return a pair of shoes at Saks Fifth Avenue Tyson's Galleria mall that I never wore. So I asked the employee for his manager, he called her three times before she finally came out. I waited for a total of 30mins before she told me she wouldn't return them and even though it was only a week ago when I bought them. She said, "Clearly you don't work at Saks, I won't return them." All I can say is I went home and cut my Saks credit card in half and won't be shopping at Saks anymore.

I bought a Marina Rinaldi dress online in Dec 13. I have shopped A LOT with Saks online and have never had a problem. I have never needed to use their Customer "Service" until now. When the dress arrived, it arrived without the belt that was shown on the picture and specifically described on the listing. I emailed Saks to alert them to the issue and they said they would "reach out" to their supplier to see if they could get one. To cut a long story short, with further emails exchanged over a two-week period, it became apparent to me that they were paying lip service and I would never get that belt. I am really shocked.

I recently purchased beauty products from Saks Fifth Avenue during Black Friday season. And the order was cut without notification. I called back 10 days later and ask for the status, and I was told it was canceled. They told me that the security department could not verify my payment information. I said I was sure the payment is valid, and ask the security department explain to me. Then the lady told me that was because I used the promotion code for more than one order, and then all the orders were canceled... And that's it and hang up my call. I was really frustrated with this issue. They have the worst customer service. And I bet all the other department stores will respect their customers way much better. They totally ruined my Black Friday shopping plan and gave me the worst shopping experience. I will spend zero time and zero $ on them, FOREVER... Shame on you, Saks Fifth Avenue, you are really good at upsetting customers!!

I placed an on-line order with Saks on 11/7. It was acknowledged the same day and I was told I would be emailed when my order was dispatched. Having heard nothing, I asked about the status on 11/12 and was told my order had reached their dispatch center the previous day. Then nothing. After sending several further follow up emails, I was finally advised on 11/19 that my order had been "lost" and that I would receive a refund. No apology. No "we are sending a replacement." Nothing. A dreadful service which should be avoided at all costs. Not worthy of the reputation Saks enjoys. I am furious.

I ordered a pair of very expensive shoes from Saks online for more than $500. (Actually they were on SALE for this price. The original price was more than $1,000.) The shoes were to go with an outfit I intended to wear for a special evening out in Vegas. The first 5 minutes I had them on the straps, which refused to stay put due to a clearly defective design, came loose allowing my foot to slip out the side. I twisted my ankle and the evening was ruined. I assumed that Saks, under the circumstances, would refund my money and take the shoes back.

I had a horrible experience at SAKS in the Walt Whitman Mall at Huntington, New York! One night, just before closing, I witnessed something I never saw in my life anywhere! A store manager, up in her years, was very, very rude to a woman who couldn't understand her receipt with the sale that was running. The Manager did not understand her question and said "I had enough!" and blew her off and left. My daughter witnessed the scenario start to finish & got upset and put everything back on the rack and we LEFT. This was an inconvenience to me, as we spent an hour shopping and found nice things. My daughter said - now we must go somewhere else because she won't shop where they are so impatient & rude to customers. Saks should know better. No???

I ordered 5 Tory bags w/ prices of $206.5, $550, $375, $595 and $365 and returned 4 of them. I am keeping the lowest one that cost $206.5. After 3 days of sending it back, they keep telling me that I kept the bag, $595. Called customer service 3 times and even sent them pictures to show it is the bag I kept and they said they're working on it. But still sending me email to confirm that I kept the $595. Tried to call manager but manager did not want to talk w/ me or maybe she knew someone had taken the bag.

First off, I would like to say that I was very satisfied with the shipping time. Both of my orders arrived within two days. Unfortunately, neither item fit me, so I had to return them by mail. I returned one item on September 20th, and it is apparently still en route to the distribution warehouse. When I called customer service they informed me that once they receive an item it could take 7-14 days to refund the item. I would not have ordered from Saks if I had known that it would take up to one month or longer to process a return. There is little to none information on their website. This problem should be corrected. Until that happens, I will not be shopping with Saks Fifth Avenue again. In this day and age there are far superior companies to choose from that handle returns from online shopping in a much better fashion.

I've been attempting to resolve a faulty product with Saks Fifth Avenue for over 7 weeks now. Extremely disappointed with their customer service. On two occasions I've had to prompt them for a response (due to non-replies). I've since been told that the product cannot be returned to the manufacturer, but that a repair could be arranged. Upon inquiring further about the repair, I've been told to approach the manufacturer myself. I expected a quality product from Marc Jacobs. I also expected that Saks Fifth Avenue would stand by their merchandise. Pending the outcome of their response, I will be escalating this matter with the ACCC not to mention social media circles. Saks Fifth Avenue marketing team - I hope your PR is better than your customer service - you will need it.

I am very annoyed with Saks Fifth Avenue. I returned an item to them which was picked up by an Agent on May 27; I have still not been refunded. I had a live chat with a representative. I wrote to her and used the word "hell". I was told that I needed to refrain from using foul language. When did "hell" become a foul word? I have now received 3 items that had holes; one item that cost $150 was covered in black marks. I bought a pair of shoes that were marked down the next week by $50.00. When I asked for the difference, they refused. Back to Nordstrom I go. Saks Fifth Ave. is a slightly more upmarket version of Macy's who I hate. I will never do business with them again. The Agent who spoke with me was very hostile. She said my package had never been picked up. However, I contacted USPS and they told me it had been picked up. I guess I will never see my $50.00 again. Take my word, they are not worth doing business with.

I have ordered several items in the past from saksfifthavenue.com - I live in Australia. If something didn’t fit or I didn't like the item, the returns process used to be straightforward: I would send it registered/insured and wait for my refund. I paid for return shipping but was happy doing that. Now, as of May 2013 or whenever they implemented it this year, SAKS insists you have to wait until they give you a Return Merchandize Authorization. When you wait up to 6 hours for them to email you back, they then give you the strict instruction to only use their shipping service DHL to return your item.

I made an online purchase at Saks.com and I wanted to return the jacket and pants that I purchased at the NYC 5th Ave store as it was a lot more convenient for me. The shipping slip indicated that I could return the items to the store and I also called customer service twice to confirm that I would be returning the items at the store. I got to the Client Services department at the NYC 5th Ave. store. The woman told me that they could not accept online Saks purchases at the store since it is a different entity. What kind of ** is that?!

Over the last 2 months, I purchased around $5,000 worth of items from the store online. Last week, I purchased a Fendi bag and Prada sandals, both of which I did not like. The Fendi bag was way too big and the sandals too stiff. I did not wear either items, took them back to the Saks store here on Long Island. I could not get anyone to help me in the bag department to take my return. Even though I saw several sales people, it appeared they only wanted to make sales. After about 45 minutes, I got one woman to help me and she was very rude asking me why I was returning it. I told her it was too big for me. She mocked me for not knowing what I wanted and said this is a perfectly nice bag and there is no reason for me not to keep it. She left where she was helping me to go help two customers looking to buy items while she was taking my return.

On 02/17/2013, I bought a jacket and pants from Armani Collezioni as a gift for my daughter. On 02/19/2013, I picked up the suit after altered. At home, I noticed that the storage bag is damaged. To my disappointment, the sales associate did not check the storage bag/hanger. For store with this range is unacceptable handing to client a torn storage bag.

I bought a sweater from Saks on January 12 with Order Number **. It was too big for me so I wanted to exchange it. The Saks associate said that I have to return it; ask for either a refund or make a new purchase. Before I made a purchase, I read the Saks website; there was no mention of anything that a customer has to pay courier charges on returned merchandise. I did what the associate told me; I returned the merchandise and purchased the new sweater (same style and size smaller, M) - Order Number: **.

I ordered a Vince Cashmere Sweater Size: XSML Color: Evergreen (product#) 0488287305443 for the amount of $143.71 ($132.00 + tax) on Jan. 12 at Saks online. I received the delivery on Jan. 16, but not the item I ordered. It was a wrong item: Viince hooded sweater. I called Customer Service the same day, Jan. 16, spoke to Alexandria, explained the issue, who helped with setting up a FedEx pick up for return. She sent me a survey which I responded positively for her service: "On 01/16/2013, I spoke with you regarding your Saks Fifth Avenue order. As part of my commitment to excellence, I want to be sure I met your needs during our conversation. By answering a few questions, your feedback will help me to improve in any way that I can. To respond to our survey, please click here. Thank you for your valuable help!"

I buy my Chanel bags and shoes from Saks all the time. This time, I tried to return a bag I did not like that was for Christmas and buy another bag for my cruise. I wore the bag once so they said I could not return the bag. Ok I was still looking for another bag to buy and the cashier asked me to look outside of the store (Saks in Bala Cynwyd) for another bag that was cheap and not Chanel. I felt like I was discriminated. I had to ask her to repeat herself because I could not believe what she said. Silly me because she did and repeated herself twice.

I've always been a great promoter and fan of Saks ... till I had to return a merchandise. I bought 2 pair of shoes that unfortunately were extremely tight (first, they should have warned that the sizes were smaller than the regular sizes). Before spending money on sending them back, considering I live outside the US and it would be expensive, I made a consultation through web chat asking when the deadline for return was. I was told it was next day but what counted was the shipping day and not the arriving day. So I shipped them within the deadline considering the information I got. But it was not accepted because it was out of the deadline for returns, although I was given the information. I wrote a complaint and was told that they didn't find the history of the web chat telling me the wrong information, so they couldn't accept them back which makes me conclude that they are calling me a liar. I'm so disappointed and a detractor from now on.

I was screwed by Saks Fifth Avenue in the amount of $717.61. I returned two La Prairie products - one that I had a reaction to & the other that didn't do what they said it would do. They took the return with no problem only to have Saks Fifth Avenue in Beachwood, OH, return it to me over a week later, with a letter stating that the items were empty & that my Saks Fifth credit card was re-charged. They were not returned empty to the store but were definitely empty when I received them back in the mail. I called the Manager in Beachwood to discuss this with him, who was very rude & would not listen to what I had to say. He just kept interrupting me saying my mind is made up.

I ordered a pair of Tory Burch boots. When they were received, I put them on and walked on the carpet in my house. I knew within two minutes that they were extremely narrow at the toe and put them right back in the box. I shipped them back within one week. I even posted a review on their site, stating how narrow the front was and that they would "be going back immediately." Well, about one month later, I received the boots back with a letter stating they would not refund me b/c they had been worn! Are they kidding?! I never left my house in them!

They disconnected me several times and I got disconnected once because my iPad died, but it seems that they were just lazy to talk to me and do anything about my problems. I was trying to get them to replace the broken eye shadow GWP that came with my order. They were just so fast to reply to me with an "out-of stock" answer. Then I said can you check, and they replied so quickly and said they will email me. But what’s funny is I never got an email and they never asked for my email! They also disconnected me through chat several times.

So here is what happened. Before I say anything further, I have to admit that I have experienced some troubles with Saks Fifth Avenue before, when they wrote my address incorrectly and my package could not be delivered on time. But since then, I decided I could give them another chance. I also have to mention that I used to shop often at Saks both online and in stores before. So here is what happened.

I bought a pair of very expensive shoes at Saks online. They were delivered to me with a few light marks on the bottom. I didn't think much of it. I returned the shoes because they didn't fit. They would not accept them, said I wore them, which never happened. And this is after years of being a very loyal Saks customer.

I bought two Calvin Klein dresses on 9/14/12. I paid cash. With one of the dresses that was worn to work on 09/18/12, the belt kept coming loose and would not stay buckled. I took the dress back to the store with my receipt on 09/21/12 and they stated that they could not give me my cash back for the dress. Because the dress was worn, they would not give me back my cash. They finally said that they can give me a credit, but will not give me my cash back. I was very angry with the decision and will not shop there again. I told them that I will bring back the other dress with my receipt. I love the dresses but I feel angry and will not give any more business to that store.

Saks credit card - I pay my monthly payment 10 days before the due date. I never have a late payment since 5 years. They decreased my limit 2 times already for no reason. And as you know, Saks Fifth Avenue is such an expensive store and perjuries they deal with some customers so special, and I hope you know who I mean.

I ordered a pair of Prada pumps on sale from Saks. I then went on Neiman's website and saw they were $25 less on sale. I called Saks and asked if they would honor the difference and they wanted the exact website, item, etc., like I was lying. I did that and they still said no. I've done this before with Neimans and they always honor, no questioned asked. I then cancelled the order with Saks. The shoes ended up arriving, even though I cancelled the order. I immediately sent them back. Two weeks later, the shoes came back to me! They said I wore them! What? I called and they informed me they will not take them back, even though I said I did not wear them! I sent my Saks credit card back, in pieces, to them with a nasty letter. I now own the worn shoes! I've always shopped at Neimans. I have no idea why I ever bought a thing at Saks. I wish I never did. They are horrible! Do not shop there. Give your business to Neimans - they are truly a class operation that truly appreciates high-end customers!

My fiance bought a dress for me on Saks Fifth Avenue for our upcoming wedding events. Our wedding is on the following week and I noticed that he bought the wrong sizes. So, we were at Saks Fifth Avenue store trying to exchange for something else that would fit. They said that since the dress had been worn, they cannot take it back. I cannot even put the dress on, how can it be worn? When we complained, they said it was their final answer and refused to let us talk to their managers.

I was told something would ship before it did. Security called me 4 days after I ordered a gift for my husband to see if I really wanted to ship an item to a different place than our billing address. I verified it, and asked where the item was and was informed it was shipped. This was a lie! It had not been shipped and will get to us after our 25th wedding anniversary. We had decided that we would no longer shop in your store after my husband bought a few suits in Palm Beach Gardens. We were sold a "bill a good" to open a credit card, and told they would be altered and ready after my husband's car event. We saw the sales associate smoking in the parking lot when we were leaving. When we tried to pick up the merchandise we were promised, we were told he had forgotten to put in his alteration and you would ship it. When we finally got the items, we were unsatisfied with the shape they showed up in. We complained to the manager. It did no good. I wish you all that you deserve in business.

Two weeks ago, I purchased a Chanel leather bag, not one of their "cheaper" ones. It was a $3500 one. Within 2 weeks, the pull tab on the inside zipper broke off and then the purse broke off the purse. Obviously, this bag is flawed with major quality defects. I first asked if I could return it. They told me it was against policy. I then asked if they could exchange for another. They told me no. The "best" they could do is send it to Paris to repair it and I would get it back in a couple of months. So, at the end of the day, I ended up paying $3500 for a damaged/repaired purse that I won't even have for a couple of months. This is definitely not what I expect from Saks, much less Chanel. Obviously, they are relying on their name and not quality to sell. I have cheap purses from TJ Maxx that hold up better and have lasted me for years.

I was over-charged back in December 2011 and still waiting for my refund. They told me they did it but they have not. Now they are saying they have again, but they have no proof and I still have not been refunded. No customer service skills and bad correspondence. It's only $20 but still it is my money, not theirs.

I made an appointment at Saks in Beverly Hills to try on wedding dresses but the two I really wanted to try weren't there. I was told that one of them would be at a trunk show next month and another they would order for me. I set up another appointment for the date of the trunk show and planned on coming from Portland, where I live, specifically for this hard to find dress. When I arrived they did not have either dress. When I reminded the sales person I traveled a thousand miles to try these dresses so a phone call might have been nice, she gave me a very nonchalant it's-not-her-fault attitude and proceeded to trash talk the designer.

When I applied for a credit card, they asked me security questions about my husband's ex wife. It’s totally rude, totally uncalled for, embarrassing, and insulting.

My son was stopped for an alleged shoplifting incident. He was taken and hand cuffed by Saks Fifth Avenue’s security team. While handcuffed he was savagely beaten to unconsciousness. He was then dumped out of the store with injuries so bad he was treated in the emergency room. Since then, he suffered loss of vision. Please respond and help if you know of any attorneys that would handle this sort of thing. I call for a boycott of these stores.

I bought a what I thought was a Bottega Veneta bag on Saks.com. in February 2008. I took it to the Bottega store to have the lining repaired this September, they sent it to their store in New York. The Bottega store in New York says it is fake. They figure somebody bought the real bag, returned a fake which was then sent to me. Saks says since it was three years ago, that's too bad! I thought I bought a real bag that would last me a life time.

I am speaking on behalf of my mother and what happened to her since I am deeply disturbed by these series of events.

I went to the store on October 9, 2010. I remember it was their beauty week. This was the first time I used Bobbi Brown on my skin. While they were doing my makeup, I asked them about their return policy. They said I should be able to return anything if I have a problem with it. With confidence, I bought several products from Bobbi Brown. One of them was the Skin Foundation. After using the product for a week, my face started to break out. I decided to try it for a couple more days but the allergy got worse. I knew then it was the product because I'm the type of person that doesn’t get acne at all.

On September 9, 2010, I purchased Lancome mascara via saks.com. When it arrived, I opened the box, unscrewed the wand and looked at it. The Definicils mascara did not have the wand I wanted; the Hyntse looked dry and used. I took both items to the Saks store in Raleigh and was denied a return and physically abused by the clerk. They told me the items purchased on saks.com cannot be returned at the store. This was disputed by saks.com. They accused me of using the merchandise, which I did not. I contacted saks.com and said they would try to make this right for me.

I purchased an eye cream from the Keihl's Dept. of this particular store. Along with this purchase I received a sample of the same product to use prior to actually opening the item and using it. Upon usage of the sample product, I had a severe allergic reaction. I had lost my receipt and went back to the store to explain my situation. I had the unused product and presented it to them in a Saks bag.

I purchased online a Botkier handbag from Saks. This was a highly anticipated limited edition release and was available only through Saks. The availability was also limited as you could only purchase the bag from the New York store or online. A pre-order was available prior to its release. I purchased the bag on a pre-order. When the bag was received, it had been damaged either during packing or shipping. I photo most of my bags as it is opened. These photos were taken and posted on a website. I have spoken to several customer service reps who have told me one story or other regarding their return procedures.

On May 31st 2010, I bought a set of jewelry (ring, bracelet and necklace) and wore that set once. The second time around when I went to wear it, I realized that the necklace was black so I went to return it the same week that I noticed it. I spoke to a manager on July 17th and she advised that because the 30 days of return policy expired, she couldn't do anything and I understand that, but the material of this set is obviously a very cheap one and for the amount I spent ($127.02) she should at least take it. I have spent unnecessary money for something I couldn't use more than once.

I purchased a pair of shorts on May 6, and wore them a couple of times, then washed as per instructions on the label. A couple of studs fell off, leaving big holes. I called to complain on June 14, and was told they would arrange for a FedEx pickup. Two weeks later, I got the shorts back with a note that said the return was made after the allowed 30-day period. But it was already past 30 days when they arranged for the pickup.

I have bought a Prada coat in October. Then, I happened to fall down the stairs, broke my ligaments, had a surgery, and got a cast for three months. The result was that I could not wear my coat this winter. I was told by the customer service that I can return it within 60 days and get the full price back. My idea was to exchange the coat for the one with more comfortable sleeves.

I'm a long time customer who just went to store at Phipps Plaza for sale. I found a coat on the clearly marked 50% off rack. When they rang it up, it was only 40% off, so I asked to speak to a manager. The salesman said, "Don't worry, I am sure she will honer the 50%. The manager quickly dismissed the mistake and did not even own up to the mistake. I basically said that was not right and that it was to bad the way she decided to handle it, and left. I did not buy the jacket or cashmere sweater because of the way it was handled. I have been going there for years. I was shocked how she handled it. They lost me as a customer.

I have bought several pieces of costume Chanel jewelry from the Saks in St. Louis. One of the pearl cluster rings I bought fell apart in one wear? I literally wore it from my front door to my garage, and one of the pearls fell off. Same thing with several other pieces of Chanel jewelry I have bought from there. I brought back some of the pieces I bought for a credit, not even for my money back but just for a credit! They were so rude! Debbie, who is the store assistant manager, could not have been nastier about it! She told me she would only give me back $270.00 for a ring that I paid $670.00 for and only wore once! She proceeded to lecture me on how it is just costume jewelry and things like this happen.

I went on a trip to NYC and bought the America Cup Prada sneakers. When I got home, I realized I was sold two left sneakers. I did not notice until I went to wear them for a graduation a month later. By this time, I lost my receipt. I was told oh, well I have no receipt so they will not give my right shoe. I am out of almost $350 and I'm just a high school student who saved for months for the shoe. Now, my money is just gone.

I made an appointment for the Signature Red Door Spa manicure & pedicure at Saks. When I arrived, I noticed the run down condition of the spa. Towels were old and raggedy. The manicurist had 1/2 inch artificial nails, which I am not sure meet health standards, and was not cleanly dressed. She scrapped my right foot and I asked her to stop, not noticing until later when the pain became more acute, that she had scrapped off some of the skin under my right toe. She later told me that they didn't have the parafin for the treatments so they would not charge me for the Signature treatments. The equipment was faulty for the pedicure, the treatment not to the previous Red Door experiences in Florida. The area is in dire need of refurbishing and cleaning up. I am not sure the person who administered the treatments is licensed. She said she only works there 1 day a week, Sunday. There were no other patrons in the salon.

I have a 250 dollar saks gift card, after going tru the entire check out process, with online operator and telephone operator, they tell me that although what I am buying is considerably less then the amount of the gift card, they still refuse to let me make a purchase without a credit card for "verification" purposes, what are they verifying? and why are they not honoring their own store gift card? Can they demand that someone give credit card information when using a gift card?