Saks Fifth Avenue Reviews

Surprisingly, Saks charged me for courier charges on the return merchandised. It means that when I purchased the first time, I paid DHL. For the return, I had to pay DHL; and for exchange, I had to pay DHL again. The Saks associates are not friendly, and they cannot make any solution. Please show me your return policy on your website stating that customer has to pay for courier charges on returned merchandise for international shopping online. I think it is against the law if you just deduct for courier charges without notifying the customer from beginning. I want a full refund on the returned merchandise for Order Number **, as per below rules on the Saks website:

If, for any reason, you are not satisfied with your international online purchase, please contact us at 1.877.551.7257 or email customer service and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. If you are calling from outside the USA or Canada, please dial toll-free 1.800.7257.7257. If you are unable to connect with our toll-free numbers above, please dial 1.601.592.2860. (International long distance charges will apply to this call). Please note, when dialing our international toll-free number or toll line from outside the USA or Canada, you must first enter an international access code. If you choose to return an item for any reason and the item is presented in saleable condition, our partner FiftyOne will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item, in the same currency and using the same exchange rate as your original order.

Full-priced merchandise, with the exception of watches, jewelry and electronics, presented after 30 days will be credited based on the current selling price. Returns of watches, jewelry, electronics, sale merchandise and SAKS FASHIONfix items will not be accepted after 30 days. We cannot exchange, replace or credit gourmet, monogrammed or personalized items. We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers at Saks Fifth Avenue or at saks.com. Saks.com orders shipped to international destinations cannot be returned to Saks Fifth Avenue stores. At this time, we are unable to offer exchanges on international orders.

It is a lesson to learn not to eagerly give review before everything is solved (getting the 100% refund confirmation). As of Jan. 29, I never heard of the return confirmation. I emailed Customer Service, and got a respond from a Saks Associate, Jacqueline **, who said, "Thank you for your recent inquiry regarding order **. According to our records, the return center did fully inspect the item and does show the item was not a Saks item. The item was shipped back to you. Please provide the item that was sent to you from Saks."

I emailed back about the wrong item shipped coming from Saks, but got a response from another Saks associate, Nathan **, who said, "Thank you for your recent inquiry regarding your order **. I am very sorry; however, our Quality Assurance department determined that the item you returned is not from Saks. Once they have made this decision, your scenario will have to be escalated to management. You will need to contact us so we can see what we may be able to do for you. Please do not hesitate to contact us if you have any questions or need further assistance."

On Jan. 30, I called 1-877-551-7257 and spoke to a Saks Associate, La Toya, who told me that a manager will speak to me and after being put on hold for a while, she asked if I want to wait or have her manager call back. I told her to give me a call back, which she promised to do so shortly, but never received the call. This morning, Jan. 31, I called back, a sales associate told me the manager is not available.

I feel that Saks is using Customers as their scapegoats! it is a very dirty thing to do from a store where caliber is supposed to have good reputation? I agree with everyone that the Customer Service is horrible. There was none!

After many emails & phone calls to Corporate in NY, I spoke to one person in customer service who agreed with me on my complaint. She said she would call me back in a few days. When she did call back, she said there was nothing she could do. Why have Corporate Customer Service if they agree with you but are unable to do anything about it? I went up the chain @ Saks Fifth who sent me to a manager, who was the manager of the above mentioned customer service person @ Corporate I spoke to. Oh my God, what a joke? She was so rude & made me feel like I was a liar & was trying to pull one over on the company. She finally told me she would get back to me in a few days.

After waiting over a week, I went back up the chain to let them know I was not getting a response back. An email was sent to the Manager @ Corporate again who sent me an email stating she was busy but will get back to me soon. This Manager handed it back to the first Customer Service Manager @ Corporate in NY I spoke with, who agreed with me but was unable to do anything about the situation. This Manager asked me to ship the two items to Saks Fifth Corporate in NY for further inspection. What this was going to do made no sense but I sent it anyway, with a phone call back a week later stating that the items were empty really & that they could not help me any further.

I looked into complaints for Saks Fifth Avenue on line @ https://www.consumeraffairs.com/retail/saks.html. I found that this is the norm for Saks Fifth Avenue to take merchandise back & then mail the item back to you with a brief explanation why, including that they re-charged your Saks Fifth credit card - no phone call, just being sneaky & underhanded by sending it back to you. Why don't they look at the merchandise in front of the customer before the return is made & let you know at that time that they are not going to take the merchandise back. If they did this, I would not have been going through this agony for three months & loosing $717.61 "because they were not empty".

I was treated like I was a liar & a cheat. Saks Fifth Avenue is a Company that has earned the Customer Service Champion award. The research company - J.D. Power and Associates, that gave this award obviously did not do their homework on this company because if they did, they never would have received this award. I will be sending J.D. Power and Associates a letter as well. Look on line. Saks Fifth Avenue have complaints all over the place, even from their own employees.

And what's crazier is that I bought a pair of boots from Nordstrom over the summer on their anniversary sale. I went to wear them for the first time (when the weather got cold) about 4 months later. I wore them all day, only to have blisters on my heels by evening. I brought them back to Nordstroms - worn - explained the situation, and no questions asked, they refunded me. What is with Saks?! I will never shop there again. I called to complain, and they said to ship them back so that they can do another inspection. I'm still awaiting a response from them.

So what I did (to make sure) is I called the Saks store in my area and guess what, Saks store has 10 in stock left. So, I chatted the same associate and said I called your store and they said they have it. And he replied with like, they are out of stock in that store (so funny because I just called the store 5 minutes ago before chatting him up). I got kind of mad and then he did something about it. I don't get why it was so hard for him to call up the store and check for me. Oh and they didn't even get my name or last name. I’m the one who told him to give my name.

I have ordered a skirt online during Thanksgiving. After like two weeks, I still have not received the skirt. I was worried and got online to check my order status and what do I see - "Order cancelled". I called them immediately, furiously demanding for explanations, not to mention I was on hold for a good 20 minutes! The sales representative said the order had been cancelled because my shipping and billing address were not the same. Then, he asked me to repeat the info I entered and it was the same. He took a moment and checked and it was indeed the same as I always pay like that and always get my orders. Not only that nobody sent me email to notify me of the cancellation, nobody even called me to correct that issue after my talk with them (as they said they would). I gave up on ordering the skirt, because I did not want to deal with lousy service anymore.

Other examples of their horrible service accrued about the same period of time. I ordered boots at Saks store, and when I was calling to check about the skirt and asked about my boots as well, they said they were out of inventory. Excuse me? How about notifying me? Well, that was not possible because the girl at the store was stupid enough to enter my email wrong. The apologies on the phone and horrible service made me tell my family members who shop at Saks a lot to not deal with them, as their brand cannot deliver value if you are hoping to buy luxury items. I myself will never step in their stores again! Horrible service plus half of their staff cannot even speak English!

So my fiance called Saks Fifth online. They said the dress had been with us for more than 30 days; it is now on sale so they cannot take it back. Unfortunately, we are stuck with the dress whether it fits or not. We didn't want to return it, we just want to get store credit to get something else that fits. Every month, we spend lots of money at Saks Fifth Avenue but we were recently unsatisfied with their services and their unreasonable policy so we will discontinue our shopping at Saks Fifth Avenue. Not only that, we will pass this experience to our friends, family and co-workers because they don't deserve our business.

She also did not order my other dress, which turned in my favor because I went straight to the designer on that one and had wonderful service and bought a dress from them. To make a long story short, there are other high end department stores I can shop at. Obviously Saks doesn't care about its customers and so I will never go back again. I will also not be shy about telling the designer how the store that carries their brand treats them behind their back.

My Mother's brother is having a wedding very soon (in 8 days). My mother decided to buy a dress, so she bought one in Saks Fifth Avenue department store, but since the dress her size was not in available in the store she ordered it in the store instead. My mother paid for the shipping and the dress. The lady assured her the dress will come before the wedding with no problems. This simply was not the case. Once the dress came the tag said "size 4" but the dress was labeled inside as "size 10". The dress was the wrong size, it was extremely big on my mother. My mother ordered a size 4, and a size 10 came instead. My mother was very calm about this since she worked in department stores all her life, she understands mistakes happen. My mother went back to the store where the dressed was purchased, with receipt in hand, one receipt from the store and one receipt from shipping. The store refused to give my mothers money back. The store manager claimed it was not her fault and that she should purchase the dress again. So my mother did. On the day my mother purchased the dress a second time, there was a sale going on but the store refused to give my mother the discount. They said she had to pay in full.

Now we paid double the amount the dress is worth and on top of that we had to pay for shipping... twice. My mother paid for overnight shipping since the wedding is very near, and of course, the dress did not come over night... it took 3 days for it to come. Once the dress came it was in the right size but there are 2 security clips attached to the dress and there is no way we can take it off without cutting the dress, so therefore she cannot wear it. This is absolute nonsense. The store manager was completely unsympathetic. We called the store multiple times yet every time we called she (store manager) was on lunch break. Last time I checked lunch break isn't 2 hours.

On top of that, once we did speak with her, she was rude. She told my mother that her store is practically an independent store, that since it's not her fault she can't do anything. Which makes no sense, customer service is what she is hired for, and the fact that she can't "handle customer issues" is appalling. Saks Fifth Avenue is a corporation, so the policy's don't change between stores. My mother puts the phone on speaker so I can hear and the store manager was talking in a "teacher-student" type fashion rather than a "business to consumer" fashion. She said things like "don't talk over me" and simply saying this is not her job to handle.

But the store offered my mother store credit for the first dress only in return for my mother to give back the first dress, which my mother of course did since why does she need a size 10 dress when she's a size 4? On top of that, my mother has the receipt of the first and second dress (same dress, different size). My mother wanted her money back but the store manager refused, even with the receipt. But with all this head ache, with the wedding approaching near, so much money lost, and no answers, I just simply want my mother to get her money back and an apology.

It's not fair that my mother ordered a size 4 dress only to get a size 10 dress and than she had to buy the dress Again, with overnight shipping... the shipping was not overnight. If this was a fair practice, the store should of give my mother her money back the first time or give her the second dress with no additional cost. Simply put it, my mother did not get what she paid for.

Before going to the store, I decided to call customer service to make sure that I could still return the product, and she answered "Yes, definitely". Since I didn't want to waste my time for nothing, I decided to call the store, same store that I bought the product from. This is what they told me: "Since the product is already opened, we can't accept it anymore.” However, the customer service people said, "You are able to return cosmetics if at least 75% of the product is remaining.” I was so disappointed with them.

Basically, it seems like Raleigh store have their own return policy, which is really horrible. I even try to contact the manager, but of course I got no response. I buy almost everything from Saks Fifth, and I can't even return a $45 product. Well Saks Fifth, thank you for wasting my money and for ruining my skin! You just lost one of your loyal customers. No wonder your store is always empty!

However, when I talked to the store manager in Raleigh, she indicated that she had talked them into not doing so. The clerk also lunged for my hand and grabbed it, my hand is usually in a cast because of severe arthritis. As most arthritis sufferers know, grabbing, pulling or squeezing an arthritic hand is very painful and can cause further damage and inflammation.

When I spoke with the manager, she said she had not heard about this; the story she was told was different. I told her to check the cameras in the store. I believe that Saks, especially the store in Raleigh, NC are hurting financially and have a standard policy not to accept returns of any kind and deny the return because they allege you have used the item. Saks says that they will accept return merchandise in saleable condition. However, what happens when you received a merchandise in unusable condition? You can neither use it or return.

I strongly encourage people not to shop at Saks any longer. Companies with this policy and practice should be put out of business. Shop at Nordstrom, they like their customers and stand by their products and their ethics. To sum it up, Saks will only take back saleable merchandise and if you receive something from saks.com that is not saleable, you cannot return it because the store manager (in Raleigh) will tell you that you are a liar and the clerks will physically abuse you.

I immediately let the staff know that I am not looking for 'cash back' and just want to 'exchange or get a store credit' for an item which caused an allergic reaction. The young man helping me basically 'scolded' me for not including my address in their "system" to "prevent these kinds of things happening". At the same turn, he inquired about the "no receipt" policy to a very snobbish long haired gentleman who said "just give him the sale price and do the return" The young man turned to me and said in a rather pretentious tone, "all we can give you is $4.00 credit without your receipt" my response: "but that was a $25 dollar eye cream, why is the credit only $4.00?” "I don't know but you see you should have your information in our system!” again, scolded.

I had no use for the eye cream, so I immediately accepted the return for $4.00 whilst purchasing another item from them from another line. I understand strict return policies, however I have never heard of a policy where you are given a small percentage of a pricey item, thereby losing money in the process. Saks should blatantly just refuse the return and save those 'receipt-less' consumers from losing out on money, or at least attempt to be accommodating and less rude.

I have been shopping in this location (prior to this incident) for about a month, spending well over $1k on clothing and cosmetics, some of the nicer staff knew me by name, even the store manager, but on this instance, where I did not have a receipt for my return, I was given poor treatment and out $20 bucks on an eye cream which did not work correctly. Someone should investigate their policies and clarify what justifies these associates on making a decision upon giving a small percentage of the consumer’s money back on a return with no receipt. I will not be returning to this department store and have alerted contacts in the media regarding doing a story on their horrific treatment of customers and their very 'crooked' style of return policies. Allergic reaction to a $24.00 eye cream and refusal of a store credit for full amount to exchange for a different product.

Mr. Bryan A. phoned me during to speak with me directly with regards to my unsatisfactory experience with Saks and their CS reps.He told me that he would be my liaison and assist me with the replacement bag or credit. He told me that he would be in contact with me the following week, Wednesday. Wednesday came and went. I emailed him the next day, Thursday and I received an automatic email that he was out of town and would be back Tuesday the following week. I attempted to contact several other CS reps. It seems they must be having problems with the telephone system as no one can answer their telephones nor can they make return calls.

Then out of the blue, Friday, I get a phone call telling me that they had shipped me a new bag. I received it today, Saturday. I opened the uncarefully packaged bag and to my amazement, they shipped me an unacceptable, highly anticipated limited edition handbag. This time without a receipt, shipping label, invoice or any paperwork indicating a price or paperwork for return. It also appears as though they have sent me a previous return as there was no dust bag and the bag was improperly stuffed. A handbag is quite personal to most women and if you are paying nearly $700 for a bag it better be perfect. Saks does not live up to their word. They say one thing do another and expect the consumer just to live with it. The item was damaged by Saks, the replacement bag was an insult and now with no paperwork for the bag I can not even return it. There is more, however, this ordeal is exhausting me. I say long live Nordstrom!

They also said that I did not follow the instructions online which said to hand wash. The manufacturer's label says to machine wash with like colors and tumble dry. Saks is ignoring the facts and I am out $66.00. The shorts had to be thrown out, they are unwearable with holes in them.

I brought it to the Saks, to sales person Masha, whom I also considered as my friend. She said that she would not give me the full price, just the half of it and that the returns should be made within 30 days despite the fact that I was told 60 days by the previous representative. I am an old customer, I never return things, and I always buy a lot from Prada.

It just so happened that I had that bad incident which broke my wrist. The manager of the store also said, "You are removing the cast in three months. It was November when you got it. It is going to be cold in March, too. You can wear it then." Isn't it rude? I spoke about my experience with other Bostonians who also said that they do not like to shop with Saks. They would rather go to Neiman's where they shop in a very friendly atmosphere. They spend good time there, and feel satisfied upon leaving the store. Why is the sales personnel at Saks so arrogant, without any reason?

I don't know what world she is living in, but when I spend that much on a piece of costume jewelry, I expect it to last. I have bought things for $30.00 that last better! I was then given the corporate customer service manager's phone number to call, and she was just as rude(!) telling me Chanel is not junk and they (Saks) have a great relationship with them. Now I am stuck with super expensive junk jewelry I can't even wear! I have spent over $20,000 in that store in the past year and won't be spending another dime in there! I guess they are doing so well financially; they can afford to lose good customers.