Saks Fifth Avenue Reviews

I get online a dress from Saks 5th Ave, returned, because wasn't what I was expected, it's already more than 3 months, they do not return the money, contact customer support 4 times, always same answer, "It's in a process," avoid this stores. They are stealing money from people, I have proves. Who need it.

This company has horrendous (that is an understatement) customer service. Forget returns, I have been waiting for nearly 2 months and have heard every excuse. I finally called consumer relations and BBB and will tell everyone that will heed this advice. Do not buy here, they will not back the customer and you are left taking your own time out of your schedule to do reports. I finally called my credit card company and put in a dispute. The company many made excuses, they blamed Covid, or the current Ukraine situation as reasons why I haven't received my refund as yet. Please go elsewhere, the quality of their merchandise is also questionable, spread the word!!!

I ordered Dior Nail glow in 2/21/2022. It is close to a month later and I still have not received my product or a refund. I have phoned them several times. Most companies I have ordered from would have taken care of the problem right away by issuing an immediate refund. I am still waiting despite several calls. I used to go in the local Saks to purchase make up. I will no longer patronize them due to their poor customer service. I would NOT recommend ordering anything online from the Saks Fifth Avenue as you may never receive the item along with not seeing your money again.

I ordered an item for next business day delivery and my debit card has been charged and their Fedex tracking showed me a delivery day and when they couldn’t deliver on the delivery date they changed status to “delivery pending” and now I will be leaving the country so I can’t get my item and I am very devastated and they kept lying saying Fedex has my item until I involved my an attorney and then they decided to tell the truth and now my refund will take 14 days ….Please please don’t order from the store. I would not refer them to my archenemy.

I around Christmas I received as a gift a pair of the Christian Louboutin flip flops. Unfortunately the shoes seem to be a little too small so upon the return of the shoe at the Saks in my area they told me they did not have the next size up but I could place the order online. The funds were refunded and I went online to place the order as suggested. The size was available. I placed the order, paid and was given a confirmation that I would receive the shoe by MARCH 22nd 2022. The date of the order was placed JANUARY 9th 2022. Disappointed but still accepted it. As of February 4th 2022 I received another email saying that the shoe would not arrive until APRIL 12th 2023. This prompted me to call the customer service department and see if I could get some answers.

If I could rate 0 stars I would. I placed 2 orders at the beginning of last month. Supposed to be delivered via Fedex, SIGNATURE REQUIRED. I woke from home, there is no way I would miss a package. Fedex lied and said they delivered both packages with signature. I have called SAKS and Fedex at least 10 times to ask for proof of signature. I have been hung up on, then finally told there is nothing either party can do. Over $400 of hard earned Money lost because SAKS refuses to take responsibility and would rather just take and keep my money.

LIAR. The horrible horrible shopping experience, I did a return 3mon ago, I called Saks customer service million of time to get my refund, They gave me THE SAME ANSWER: "We did issue your refund. You will receive it." That is the BIG LIE, 3months passed I still have not received it!!! I wish I could give NEGATIVE STAR!!!

I received a sweater on 1/13/22 and returned it the same day since it was too large. I saw from my tracking info that they received it back on 1/21/22 so I called a few days later to inquire when I would be refunded to my PayPal account. I was told it would take up to 10 business days to see my refund so I waited patiently. On February 2nd, I received an email saying that they would be issuing me a gift card for $163.30, the price of the returned sweater. I immediately called customer service and told them I did not want a gift card, I wanted a refund to my original payment method (PayPal). The customer service rep opened a "case" for me and provided me with the case number.

If I can give negative stars, I would. I ordered a jacket on 12/5 and I was notified it was delivered on 12/11. I didn't get the delivery and notified Saks right away on 12/13. The item was not in stock anymore so I wasn't able to get an a replacement. Instead, I was told that an investigation was started and that an refund will be issued 7-10 days after the investigation was complete in about 2 weeks. I forgot that it was going to take so long and called Saks again on 1 2/21 asking about the refund which they told me would be issued in 7-10 days. Come January, I still haven't received my refund. I called 1/18 and asked about and was told that my claim was denied and that I wouldn't be getting a refund for the jacket that they didn't deliver!!!

Absolutely horrific experience with what is supposed to be a "luxury" retailer. I ordered a top from them in December and upon receiving it realized they sent me the incorrect top (with the tags for the correct top). I called CS immediately and she was extremely apologetic and helpful and said to return the one I received and that the correct top would be sent out to me. A week later, I called back and was told the correct top wouldn't be sent out to me until I returned the one I received. I needed it ASAP so I just ordered another one and sent back the incorrect item.

Agents answer with names like Shamika, Tamika who place calls on mute and then disconnect customers. Most of them couldn’t understand basic questions. What a shameful way to run a prestigious business. Agents lie and say their computers are broken then hang up on you! Never ordering here again.

I order shoes with a promo and they sent me wrong size. I want to exchange for the other my correct size. That's not an option. I offered to purchase the correct size with the 200$ and I was refused and told that not an option. But I'm like unsent me the wrong size. Blah blah. Jeannie very rude and doesn't want to help. I guess they will ultimately lose the $700 because lack of laziness in helping me. And secondly I tried ordering a wallet online and didn't offer gift wrapping or expedited shipping so I called and jeannie from tampa couldn't help.

I am very upset with my experience working with Sharon ** at Chanel. I bought a bag through her and it is only 3 months old and is fraying all over. A $4,000.00 bag should not be fraying only used a handful of times and only 3 months old. I reached out to Sharon and she is very dismissive towards me, rude, and pretty much said there’s nothing she can do to help me. She is all about making a sale and isn’t there for you when you need a repair. I will not work with her again or buy a bag from this Chanel again. As a client who spends a lot at Chanel I am very, very disappointed.

I made a purchase on Black Friday and at the time of checkout I applied the promo code where I'm suppose to get a $75 gift card with my purchase. Unfortunately, I never received the gift card when my package came and so I called customer service twice and they basically said the code was never applied. I'm 100% sure I applied it because I saw it in the cart at the time of checkout and I purposely bought two pairs of pants because of the promo! Anyway, my point is even if there is a glitch in their system, I'm still suppose to be eligible for the promo and they should send one out...but I was denied. Twice on the phone, they said they messaged to higher up...never heard back. I decided to chat them online...they closed the box...SO RUDE. WILL NEVER SHOP THERE AGAIN.

Do not order from Saks website. Just order from the designer website directly. Will lie about your order being in 'backroom" for pickup then cancel order last minute. Save yourself the burden and just go to the designer website. You will end up waiting a week for an order just for it to be canceled.

I bought a pair of shoes from Saks Fifth Avenue over a week ago. However, the seller never shipped my package. I asked customer service for a refund but they refused my request. Now I lost my money and did not get anything from this shop. This is the worst shopping experience ever!!!

I ordered a blouse online, returned it same day I received it. They received the return but didn't issue a refund. I contacted customer service with difficulty, they dropped calls. Finally, they promised to issue a refund on a certain date but they still hadn't. So they basically stole my money.

Ordered Amouage fragrance from website #saksfifthavenue using a 20% off promo. Upon unwrapping all the layers this is what was inside. For a nanosecond I thought I was like the boy in Willy Wonka who won the golden ticket. Then I realized that a very sophisticated theft had occurred, likely an inside job, and the coins were placed to approximate the weight of the perfume bottle. Customer service at Saks offered a refund, after keeping me on hold for close to an hour. However, they refused to honor the original discount should I buy the product again, which was now sold out anyway.

Do not. I repeat do not buy anything online. They are a huge sham. Their customer service is a bigger sham. Absolute sham. My friend gave me a gift card for my birthday, I went to use it. The website prompts you to enter a credit card when using a gift card and does not allow you to move forward with the purchase unless you’ve done so, they state, just in case the amount is greater than the amount on the gift card. Mine was not. It charged my credit card anyway. No joke.

I'm extremely disappointed with the experience at Saks Fifth Ave Chanel boutique at Boca Town Center Mall, I bought a $8300 bag from them and they packed a damaged piece which was on their display, when I noticed I tried to return it but they refused to do it. It was my 20th anniversary & birthday gift from my husband but it's just a disappointment, they have ruined my birthday & anniversary. I was waiting for this bag for so long and paid so much money for disappointment. I will never shop from saks fifth or Chanel again.

Their website posted a discount of 20% off. I placed an $800 order and they removed the discount right as I ordered and refused to honor it. I tried emailing their Customer Service and the email BOUNCED as undeliverable. I called twice and spoke to their call center in South Africa and they said they would fix it and I got an email saying they would not fix it. Run Away.

On 9/26 I purchased a handbag online & was given complimentary shipping which was appreciated. My package was out for delivery 9/29, then I received email from FedEx saying it can not be delivered due to incorrect street number. I called FedEx & was told to call Saks. I called Saks & the rep told me to call FedEx. I told rep & asked him to call FedEx. I was on hold while he was trying to contact FedEx then he said he was unable to get hold of anybody.

Went shopping online for a suit, had a question about size and decided to try customer service (which these days aren't very good in many places). They were great, bought a few items and the site was easy to navigate, was able to return a shirt without a hassle (unlike some other stores) and they had excellent customer service. A+.

I ordered the Ella Tote and FedEx claimed that they delivered my package. However, they did not. Saks refuse to refund me because it shows delivered, no signature required. Do not order online from this store. This was my first and last time. I now have to call Chase to get a refund.

I bought a Versace t-shirts from them Which never delivered from my house. I have camera in front of my door. This day I received package from Neiman Marcus In from Bloomingdale's But not my Versace t-shirts from Saks. I call customer service. OMG those people are the worst. The guy even dare to ask me to send them proof of where I was when the package was delivered. I was so offended that a company can treat people that spend money on the ** like that. My advice to you buy your products somewhere else. I promise you will be a lot more at peace.

Back in March I call over the phone to place a order for a purchase for over $700, asked that a signature be required so I know my package is placed in my hand. I even overnight shipped which was an extra $75. FedEx forged my name and left package on my porch which got stolen. Saks and Fed ex went back and forth about who’s going to pay me. Then Saks told me they’ll give my money back if I file a claim with fed ex. They’ll refund, told me I’ll get my money in 2 weeks. No money ever showed so I called then they tell me under review. Waited 3 weeks told me they can’t, then Manager Engrid or Ingrid tells me to do a police report and I will receive my money, 2 weeks since no money. I called 7/8/21 and the worker said Engrid put in the notes to decline my claim but she’s the one who keeps telling what to do to get my money. It’s now July and this took place in March. I need my money back. Worst company ever.

WOW. Where do I even start? I did not expect this kind of horrible service from this company but I will NEVER purchase anything from here again. On June 26th, I texted a sales associate to place an order for designer heels. Upon charging my debit card for $1040.26, the SA claimed that the order could not be processed and asked me to check to see if my bank flagged the charge as fraudulent activity (which in fact, I now believe it is). I double checked and the money had been taken from my bank account. In fact, I even called my bank and confirmed that the transaction was not a pending charge and they even provided a transaction ID #.

Experienced the worst customer service this month that I've encountered - anywhere. Item arrived, as described, but the price tag on the garment was $20 less than what I paid. Normally, this is something Saks has happily fixed in the past. BUT, because the experience was so different, I decided to research if the company had been bought. Worse - Saks Fifth Avenue spun off its entire etail (the whole of the website) to a holding company. They've certainly outsourced the site's call center. It was clearly overseas - this was new. I could hear dogs barking in the background and was put on hold several times over three calls - two of which "dropped" and I was disconnected.

Will not spend a single penny in this store ever again.

I purchased a pair of Ferragamo shoes from Saks, which did not have clear information on the size of the width (strangely they have different widths for the size). I am a small person and have always wore the narrowest shoes if there are options so ordered a size plus just to be safe. However, when they came, they were way too small and narrow and would not fit when I tried them on. When I took them to Saks store and also called customer service, they refuse to let me return or give me any kind of coupon or form of consolation. Very money-oriented company and treats customers terribly. Do Not waste your money by giving business to this company!!!

I returned an item at Saks Fifth Avenue online. They are not refunding me. They are just giving me rhetoric and run around. That it’s my bank. I just want my money. DONT SHOP HERE! I’m reporting them to the Better Business Bureau.

No longer exclusive - seriously overpriced. Too much cheaply made labels on sale. Staff lazy and not helpful. Dressing rooms dirty with many pins on floor. Not the store of my shopping from over 50 years! Macy and Bloomingdales are better staffed but also too much “stuff”. - Hard to move about store due to crowded spaces.

Purchased a high end handbag on May 9th and that was the only time I received an email from them. Fast forward to Saturday May 15th with no communication from them regarding that purchase so I decided to call the store. I spoke to a rep and was given the most outstanding lip service I’ve ever received! We went round and round and I was told something about system upgrades etc., and Nothing was resolved at all! I had also emailed them the day before this and was given a case # and was told I would hear back from someone but that day never came.

Terrible!!! I returned an item 2 months ago and am still not reimbursed for it. I called them 8 times and every time I get a different answer but never a resolution. They just keep on postponing and few times they hanged up on me! I can't believe that this happens with Saks! I just want my money back!

Still waiting for an order placed in March. I have contacted customer service multiple times and am regularly told the delivery will go out “next week”. It’s like dealing with a fly by night Chinese company. Sad to see Saks resort to such horrid behavior. This will be my last purchase. If it weren’t for the fact I was paying partially with gift cards I’d just cancel. Walmart provided a better customer experience. Use a more reliable vendor.

The store is set up with little vignettes featuring different styles and what to wear and how to wear it. Salespersons are extremely knowledgeable and friendly. Always eager to help! Their perfumery and makeup sections are amazing and their staff is knowledgeable about the latest trends. A fantastic shopping experience.

I ordered a free people outfit for $67. The day my order arrived the price was reduced to $41.66. I started a chat online and was told I would be issued a price adjustment for $25.54. After weeks of chats (I have screenshots of these discussions) and many phone calls I was never issued the price adjustment. I filed a complaint with the BBB and within a week was issued a credit of $18.82. Not the correct amount but I was tired of dealing with them. I will NEVER buy from Saks again. I'll give my business to other reputable high end stores. Pathetic!

First I would like to tell all consumers to remove any credits you have on Saks and any other companies account. DO NOT SAVE THEM. Saks debit my account for $106 on a pre-order account once the order was shipped. I got the item. Done. Then two weeks later took out another $106 for the same purchase. Customer Service was useless. I spoke to at least five people who all transferred to unknown department. Unaware of their process, I held on and on and on. Music playing in the ground and stuff. I hung and call again. Same thing. Finally I got a guy who promise he will connect me to the correct department and would not just transfer me. It took me over 3 hrs to finally speak to someone. I believe she was in verification department. I stayed calm and I know she wasn’t the problem and explained my situation. She was a great listener. She explained Saks' system is having a glitch and taking money from customers.

I made an online order. The order was apparently delivered and I never received it. The company will not credit/refund/or send a replacement. Pretty despicable for a company that sells “high end” product. Don’t ever order online from this company. They will not do anything if you do not receive your order. PayPal couldn’t help me either.

My boyfriend recently got a credit card which gives a $50 incentive for Saks Fifth every 6 months. We had never shopped at Saks Fifth but decided to give it a try since we had the credit. He ordered a set of whiskey glasses in early-mid November as a Christmas gift. Originally it said that they would arrive early December. They never arrived so he emailed customer service for an update. After waiting several days with no response, he called customer service. They assured him that it would arrive by Christmas. The item had not even been shipped by December 23 so we called customer service again. We were on hold and kept getting bounced around for over an hour. Then they hung up the phone.

Not fair. Bad experience. Before I decide to order I saw the product in pink. So I made an order and paid. But after I pay The product on the website turns to red!. And when the product arrived, it was red.

I was presented with new Gucci loafers in a different color. I opened it up and they had creases on the top, which is an indication that someone has tried these on and have stretched them out. Also, they were missing the silk cloth bags that it comes with. These were so creased on both slippers that it was hard to overlook, and honestly, who wants to spend $800+ on shoes and receive worn ones? It is not a good feeling. My previous loafers (bought directly from Gucci) had no creases on the leather and came w/ the aforementioned cloth bags. These were literally just thrown in a brown box with one layer of bubble wrap. The case was banged up and had all these stickers/writings on them... Obviously, used.

Do not order from Saks online or buy in store to retrieve through the mail .... I ordered a YSL purse for my wife and when it arrived I immediately knew it was fake .... has a funny glue smell, the dust bag was dirty ... and the card of authenticity had been ripped .... When I scanned the label on the box it went back to some boutique store in NY ... However I live in Sacramento... Tags were a different price than it was supposed to be....

Purchased an item which required a signature upon delivery. I received an email stating packaged was delivered which baffled me because carrier never rang bell nor did I sign for any package. This ordeal occurred on Jan 13, 2021. I contacted customer service informing them I never received any package. The rep said "you signed for the package". I tried over and over again explaining I didn’t sign for anything. I went to the extent of waiting for the FedEx driver to inquire about the package.

Stay away from purchasing anything online through Saks!! My boyfriend ordered a purse for me recently off the Saks Off Fifth website, paid for it, paid for the shipping and the customs (we're in Toronto, Canada). Firstly, it took very long for the purse to get here, and once it got here, it was the WRONG item!! When I tried to call them, I kept getting placed on hold, they would not put me through to a manager as apparently there was only one manager on duty and the wait time was even longer and I spent a total of 2.5 hours on the phone with no favourable outcome for me. They were NOT able to ship me out the correct item and claimed that all they could do for me is offer a refund, but I'd have to pay for both customs and shipping myself again!! How absurd it that?! The charges ended up being over $50 for an item that was $250, just to return it! I'm left with no replacement, and a $50 out of pocket fee with nothing to show for it.

WARNING. Terribly run business, horrible customer service. Purchase your clothing and accessory from another department store, not Saks Fifth Avenue. Saks Fifth Avenue has forever lost my future business. Can never reach a live customer representative in any department. No one in the store, in multiple different departments, picks up the phone. Customer service 800 number is outside of the store and appears to be outsourced to the Philippines and repeatedly transfers you to a line inside the store that no one answers - just rings & rings & rings. Customer service never comes back on the line you’re your transferred call is not connected.

I placed 3 orders with a discount code on Thursday, had two of them confirmed, and one subsequently cancelled due to claiming the item is out of stock. I checked online and my item was NOT out of stock. I called customer service the next morning to find out why 2/3 of my orders were cancelled and they said there were no notes in the system so they would have someone reach out to me within 24-48 hours to clarify. She did confirm that 1/3 of my order was successfully confirmed, being processed at the warehouse, and will be dispatched for shipping shortly. I was upset that 2/3 of my orders had cancelled but at least I was promised that someone would reach out to me and that 1/3 of my orders were on its way soon.

I ordered glass bowl that came damaged. Called customer service, sent pictures to support, was told I am going to receive refund within 2 weeks. The person confirmed the pictures received and confirmed the damage. After 1 month still no refund. Called customer service 6 times already and no help.

I placed order number ** which included a blazer and a pair of shoes. Subsequently, I received two emails to cancel the items on the basis that the items are not available. I checked online and I found that the shoes in the size I ordered was not available, however, I was surprised to see that the blazer was available in my size.

I purchased a gift for a family member back on January 4th and had 2 day shipping through shop. I never received the item. I have been in contact with customer service every week for the past 4 weeks. The customer service Dept is based out of Africa and every time I call they tell me the same story it’s being processed. My 807.00 is being processed and they lie every day and tell me it’s been approved and then they hang up on you.. So here we are today same story. No refund but it’s been approved or processed

I ordered women’s sneakers October 26th, 2020. I received them within a few days. The day they were received, I tried them on, and they were too large so I repacked and returned same day. A month later, Saks stated that the package was currently lost, but would still issue a refund, due to the circumstance showing usps shoes still in transit somewhere. I received a gift certificate on December 15th.

Bought a Staub cocotte online for the holidays. They sent a BROKEN Staub cocotte and still no refund after a month. Said the refund was issued and initially asked me to wait 10 business days. 15 business days and many phone calls/online chats later, they still told me to wait "2 business days" and even suggested that I go to my bank. What a ridiculous experience! Do yourself a favor and don't shop with them, online or offline.

I placed an order with several items and 2 were missing, but I got 10 sets of toddler pants that I didn’t order. I called to get a shipping label to return said items and report missing items. I shipped pants back to them but after calling their customer service dept. on several occasions, they never refunded my money for missing items. Total was about 70.00, this happened in August 2020 and I recently received letter in January 2021 stating they did research and would not be refunding my money.

I purchased a Moncler Agay jacket from SAKS online application on Dec 21, 2020 for $1219. The order was listed as processing and payment was taken from me via 5 SAKS gift cards and also a small charge applied to my VISA credit card for the balance. The order was never delivered to me over the next 2 weeks and no email update was provided. The SAKS app listed the item as processing for 2 weeks but never to delivery phase. I opted to call Customer Service (CS) in early January and inquire what happened. They said that they were terribly sorry but the order was cancelled shortly after I placed it and they were sorry for the inconvenience. They never mentioned why they failed to send me an email.

I've never seen a store be so unorganized. The communication in the management department is terrible. Courtney one of the managers there is a horrible role model to be in the position that she's in. She has no idea what she is doing and she lacks basic common sense when it comes to handling problems that occur. She lacks the ability to have understanding of customer care and has no regard for the problems her stores causes for customers. I seriously have never seen a more inexperienced and cold closed minded person in a Management Position. Whom has made shopping there the worst shopping experience of my life..

I purchased 5 items from Saks Off 5th sent in one box. One of the items was missing. I called Saks Off 5th immediately and 10 days later they are refusing to send the item or issue a refund. I went on their Facebook Page and found out that they are doing this to hundreds of people. Don’t buy from Saks Off 5th online, you will not get all of your items or your money back. They are also not returning individuals money when they make a return either. I think they have turned into a SCAM company and I have reported them to the authorities.

I once waited at 2:00 AM in a Jack in the Box drive-through for nearly an hour before an employee walked out and told all the drivers to back out and leave because there was a drunken homeless man being belligerent at the service window. That was a vastly superior customer service experience than my first and only time shopping with Saks Fifth Avenue. I sincerely wish that was hyperbole.

I am no longer supporting Saks or Saks Off Fifth after my recent HORRIBLE experience with them. Long story short..they have stolen money from me. I was waiting on an order containing 4 items and upon arrival, the package contained only two items. I contacted their "customer service" only be told that I should have 4 items and to start a claim and wait. When I called to express dissatisfaction for having to wait for a refund the reps (who were clearly from outside of the U.S.) decided to hang up on me and screen my calls. I even had to call private to get someone to answer. So not only am I out two christmas gifts, but also the money for the gifts.

I place an order on 11/07/2020 for a pair of Gucci Sneakers for an order total of $737.63 USD. The shipping carrier claimed they delivered my package on 11/13/2020 to which I never received. I’ve called Saks 5th Ave several time for them to help locate my item and have had no help whatsoever. Saks 5th Ave have also declined a replacement or refund. They expect me to just lose $737.63 I will be disputing this with my bank, cause it’s not fair I have to lose that amount of money. Worst online experience ever. Avoid ordering online from this retail store. Don’t recommend it at all.

I returned some items with shop runner. I had proof of delivery. I could not get my money back for 2 month. In order to get my money back I had to spend a lot of time on the phone. In October I ordered some hair products, which I never received. Saks denied to return my money. I called many times. When I asked to speak with supervisor, I was left on hold for 30 min, after 30 min I hang up.

UPDATED 12/22/2020: Saks has my return item since 11/3/2020. I called customer service on 11/25/2020 to check refund status. Refund was not processed. I was told it would take an additional 15 business days to process the refund. The 15 days have lapsed and still no refund. I will be disputing this charge with PayPal.

Saks did refund my money. I called 3 times, emailed or messaged 3 times, but they did refund the full amount of purchase. The dress was wonderful but the zipper was an inferior product.

If I could give negative stars I would. Have been trying for months to get my money back from this company. I have called customer service so many times I have lost count--they give me the same line every time. I have tried emailing--no response. I have tried direct message on Facebook--no response. I would literally shop at Walmart for the rest of my life before I would shop at Saks again.

Placed an order from Saks Fifth Avenue, never received my order, they refused to help me even though I've been shopping with them for many, many years. I'm completely disgusted with the level of treatment. I also reported the incident to the Better Business Bureau and filed a dispute with my credit card company.

This was my 1st time ordering online from Saks off Fifth Ave and hopefully the last one. I can’t believe how unprofessional their customer service is!! I ordered 3 items online, one I haven’t receive and the 2nd one was the wrong item not what I ordered. I called customer service the 2nd day I received my order to complain. They told me to rest assured they will fix it ASAP and they will file an investigation. It’s been a month now and every time I call I found out that they either didn’t put the proper documentation or they just forgot to submit the investigation. I’m just so tired of explaining the story of my order every single time I call. My time is more valuable than the order itself. If this was Macys, Neiman Marcus or Bloomingdale's this would have been solved from the 1st call. I can only compare Saks 5th Ave customer service to a foreign store in China or India or may be even worse. I can’t believe this is the customer service of a luxurious store in USA.

(To go to the TL;DR, see last paragraph) About 2 weeks ago, I purchased a backpack from Saks 5th Avenue (SFA) online with a gift card (and paid the balance on a credit card). I got an email shortly afterwards saying that my order was received and that I would get an email after it has been shipped out. 5 days later, I get an email saying that my order was cancelled. I called up customer service to find out what had happened, and was told that the "verification department" called up the number on file and the person who answered said to cancel the order. I have no idea who they spoke to, but I definitely did not receive a call, much less asked for it to be cancelled. I decided to not pursue.

Recently, I experienced a violation via thievery from an order I placed with Saks Fifth Avenue, whereby the order and first line of shipment originated in New York (Long Island) at the same store location. I am reaching out because I know this cannot be the first time this has happened to merchandise ordered from that store location. The sheer level of boldness and comfort from the perpetrators is too high for my encounter to be their first offense.

My aunt was visiting from overseas and wanted 2 items as gifts for her husband and daughter. I helped her look online and recommended for her to pay a little extra and will get her items fast, safe, & secure. Saks website mentions everywhere ‘SIGNATURE REQUIRED’ and if no one is home the package gets taken to the FEDEX PICK UP CENTER for 5 business days. It was the weekend. I knew the order wouldn’t ship until Monday so we selected a rush 3 day delivery and the order would arrive Thursday at the latest, she was flying back the following Tuesday so she had enough time to get her items in the event of delay, or even if I missed the delivery we would still have time to go pick up the package at the FedEx pick up center.. This was not true in my case..

Long story short the head of customer service Andrea and the executive services manager Maxine ** were AMAZING! I never received my package and after a 14 day investigation I was denied my refund. Well honey, I googled and found Andrea’s email and explained the circumstances and run around I got from customer service and she immediately had Maxine contact me. Not only did I get a swift refund of 1,475.00. I was also gifted with 250.00 for my daughter’s graduation gift for the inconvenience. Now that is 5 star service and I will remain a loyal Saks customer. Fed Ex leaves packages unattended on porches in these desperate times uuugh! It is best to head into the actual store because online mail service is sketchy dealing with certain carriers. Anyway suffice to say I’m happy! Maxine was so sweet and Andrea is the best!!

This is my first time to write a negative review like this. The experience is horrible. I ordered a Valmont V-Shape filling concentrate online from the Saks Fifth Ave in March 2020, but when I got it. The bottle was broken and the liquid product inside was everywhere in the package. I took a picture of the product right after I opened my box, and tried to contact Saks Fifth Ave through email, online chat, and call them....there was no efficient response, so I figured out to return the product by putting the request online...then I tried to ship back the product to Saks Fifth Ave....After three weeks, it is today. I got the package from Saks Fifth Ave. I opened the package. It is the broken product I returned to them!

I purchased a Versace Robe for international shipping on April 12th to my brother in Aus for his birthday. The item was delivered with no waist tie. After calling and being on hold for over four hours I finally spoke to someone who said they would check their distribution center and if it wasnt there they would send out the waist tie and to expect an email with shipping information within a few days. I did not get an email so I called again and waited 3 hours to speak to someone. I was told there was nothing Saks could do and was offered 15% off my next order (what!?!?). I demanded to speak to a manager and was told I needed to ship back the item and then reorder which I agreed to. I requested a return shipping authorization and shipping label which the manager said he would email me right away and then he hung up. I did not receive any shipping information.

I ordered a pair of men's Fendi sneakers online on July 2, 2020. Nine days later and there is no sign the shoes are going to be shipped. I have reached out to customer service and have received no response. I am convinced after reviewing customer feedback on this website and the BBB that Saks is indeed operated by the mafia and/or a drug cartel. One thing is for sure, Saks is definitely holding customer orders for as long as they can so the customer's 30 day return window is as short as possible yet blaming Covid-19 for delays which is bull. Saks just wants your money. Nonexistent customer service. No customer care. No morals. No ethics. I should have learned my lesson last summer when I ordered a pair of men's Gucci sneakers. They arrived with damage on the right shoe above the heel.

I do not often spend 1K on shoes, but you would think customer service would match this purchase. I ordered 3 day rushed last week Monday, given a July 3rd Delivery date. I check back today the 7th and it is still processing. I called and they apologize and say they will send me a 15% coupon off of my next purchase (never received it) and they informed me that I would receive a tracking number yesterday. Well I didn’t receive a tracking number yesterday and I didn’t receive one today. I asked to cancel the order because I’ve missed the event I would’ve wanted to wear them to and they tell me I can’t. I need to wait till I receive a tracking number tomorrow (Starting to think they’re required to say that) wait till I get it and request a refund. There is no doubt in my mind this company is owned by a drug cartel.

I have been a Saks customer for many years and have never had any problems with returns. Only three weeks ago, when the unrest in the USA started, did my problems begin. I applied for the RMA and pro forma invoices with returns label for all of my 6 packages. Nothing ever happened. No email, no RMA number came from Borderfree. Nothing!!! To date, my packages are in the garage. DHL cannot send them back. My husband is angry too!!! From now on I will never order from Saks again. There Nordstrom, Neiman Marcus, Mytheresa and also Net-a-porter are great. You never cause problems! Only Saks is worse. I recommend everyone to never order there again!!

I have been shopping at Saks since the 1950s. Saks must now be owned by a Mexican cartel. I returned 5 jackets that were too large faithfully and on time. The company, is it still really Saks Fifth Avenue, acknowledges the returns, but several weeks later, not a dime of mine has been refunded to the credit card I used. My emails go unanswered and after waiting for hours for customer service, they simply read from a script, providing me with no concrete answers. I remember how charming and elegant shopping at Saks was in the 1950s and 1960s, before most of you were born. Do not tell me technology has made life better. The world is at a nadir of existence.

I placed the order since 5/1/2020. They never send me a return label. I received wrong item and I sent the order back, for some reason they sent the same order back to me. I don't know why they refuse to refund me, instead telling me the item is not from Saks. My saks accounts record shows that as well. Anybody know how I can return the item?

I placed an order online of 2/12/2020. Not until AFTER the order was placed was I informed that the item was a pre-order. I was told that I should receive the item by 3/5/2020. It is now 6/10/2020 and I have yet to receive the item ordered. When speaking with customer service the only answer provided is that the item is not available currently. When submitting an inquiry online it took 2 weeks for a follow up, a 2nd email submitted begging for information, to only hear the same thing, "the item is not currently available". This is not sufficient seeing as how it was already 2 months past the expected delivery date provided.

I purchased 4 pair of boots online from Saks Off 5th. The order was delivered in two separate shipments, one arriving past the promised delivery date. I opened the first shipment, kept 1 pair of boots and returned the other two pairs. I used the label provided by Saks and took it to the UPS store. The 2nd box arrived and I didn't even open it. I printed the return label and took it to the UPS store. Both tracking via UPS shows a delivery to Pottsville, PA. I never received a refund. I contacted the customer service(offshore) and they said they only received 1 shipment and I had used the boots. This is 100% untrue, I never opened the box. I inquired about the other box of 2 boots, they said they couldn't locate them. I have contacted them for months, the last was yesterday. I was on hold for over 45 minutes. I was told they would check distribution center, again. I asked to speak to a manager, put on hold, then told no one was available.

I pre-ordered 3 items in October 2019 (all Oscar de la Renta), totaling almost $8000. Expected ship date of first 2 items was January 2020. February 2020 rolls around and no items. Customer service never responded to my e-mails so I called. Obviously customer service is off-shored and they don't have access to any more info than the customer does. They indicated they didn't know why the items had not shipped or when the items would ship.

I purchased a toiletry bag online from Saks. Original cost $100 on sale. Now for only $63. Upon arrival the bag was tagged with a $47.60 price tag. What a scam! Buy low sell high - Wow. After calling customer service, my first 2 calls were disconnected halfway through - each time on hold for over 30 minutes. The 1st rep, she talked to her supervisor & told me how I was saving $$$ after she looked it up online - didn't quite get the point - then I was disconnected. The 2nd rep I gave him my telephone number in case we get disconnected - never bothered to return call.

This was my first (and last!) purchase from Saks Fifth Avenue. I purchase some shoes from them on April 17th. Cancelled the order the same day because They put my order under investigation and because it wouldn’t be here for next day shipping which I paid for. It would take up to 2 weeks or whatnot. Well here it is June 3 and I still haven’t received my refund. I’ve been calling every week. And still haven’t received my money back!

This was my first (and last!) purchase from Saks Fifth Avenue. I purchase this item from this company because I thought that as a high-end department store they would not sell a product that is of poor quality. Wrong! The product is a piece of junk of such poor quality that it does not work as described. So I tried to return it. Since the reason for my return is that it does not work as described, I wanted free shipping. Called 3 x, was on hold for over 2 hours, sent an email and never heard back. They charged 7.99 for shipping it out to me and now they want 9.99 for the return (the product cost 24.99 - on sale from 49.99) In other words, they expect me to pay a total of 17.98 for nothing! Horrible company. Do not buy from them!

I purchased two items totaling approximately $265 online. Items were in stock with a free gift. I was to receive it 2 days shipping. I receive the free gift which is nothing but not the main items. I call several times and they assure me it is coming. 2 weeks go by and nothing so I call again. They tell me that the order has been cancelled by them due to item not in stock. Since I used a gift card, I asked them to return the funds to my gift card. Another week go by and I check my gift card balance and one has -0- balance, 2nd gift card has partial credit. I call and they tell me that it has been escalated for resolution. After nearly a month, no contact from them nor my gift card restored. This is complete fraud. If it was a credit card, I could have stopped payment but this is a gift card in their control. I will never buy a Saks gift card ever.

So I was at Saks buying a backpack for my mom for Mother's Day and the lady who was ringing me up was so rude. Her attitude towards me was horrible and it was because it was hard for her to ring up the item I picked out because the bar code was a little worn away so she couldn't scan it. The only thing she needed d to do was key in the numbers. I don't understand how any of that is my fault or how I deserve to get that sort of treatment. This wasn't even the worst part.

I've been a Saks customer online and in store for more than 20 years. I don't know what is going on there, and I know that everyone is backed up due to COVID-19, but this is ridiculous. I ordered an item and they sent me the wrong item. They acknowledged in an email that they sent me the wrong item. After a month of calling and emailing (and they acknowledged they did receive the package using their return label and would credit me back), I receive no further response from them.

This is by far the worst experience I've had while online shopping. This place is a clown house from top to bottom. They lost my first order, then refused to refund me until an almost month-long investigation. I paid again for a new order only to receive a used, dirty item that wasn't even the right model of what I ordered. Their solution is to pile another investigation and for me to order again for the 3rd time! That's a scam!!! STAY AWAY FROM THIS PLACE!

They sent me the wrong item and refuse to refund me - in other words, they steal your money and offer you store credit in return - as simple as that. Taking advantage of the COVID-19? Seriously? A truly frustrating experience. I cannot even believe that I am dealing with such a problem during these difficult times. Order# **. Placed on March 22. Unresolved to-date.

I bought a YSL Loulou mini purse in creme soft from Saks via ShopRunner. Received the purse pretty quickly, but upon unwrapping, it was a totally wrong purse, albeit the same brand. A black Crocodile leather purse arrived in a YSL box. The lid of the box has a scan code that matches the purse that arrived and the bottom of the box has a different code that matches the purse I ordered. In addition, the tag that was attached to the bag had the description of the purse I ordered. All in all, it is very apparent someone from Saks had tagged and boxed this incorrectly. Within hours of receipt, I dropped this back off @ UPS for a return. Saks received it 2 days later.... At this point, I have not gotten a refund...

I am having a bad experience with Off Fifth and customer service has been a nightmare. I wrote an email and was looking for an address of a manager or someone who could possibly be interested in the bad customer service I have been having. I started to read the many letters and I was stunned. There will not be any manager interested in my situation as letter after letter described service almost worse than mine. Is there not anyone in today’s environment at Saks who would be horrified at the treatment so many customers seem to be having? What happened to the Saks of yesterday who treated a customer with respect and made an effort to solve a problem. These letters should be in a very visible place for prospective customers to see before making a purchase. There are too many places for us to spend our money to tolerate the treatment apparently SAKS condones.

I ordered a dress on final sale on-line at Saks off 5th, but received a t-shirt instead. Called customer service and got a return authorization, since this was the wrong item, and returned it according to the instructions with the authorization form. Saks then refused the return, and sent the t-shirt back to me, claiming that it was a final sale, and that it was in unsaleable condition: used, worn, washed, and tags removed. None of these were true since I sent the item back in exactly the same condition that I received it, without even trying it on. I called the customer service again, but they insisted that the warehouse examination was final and irrevocable, that I wore and washed the item, which I found quite insulting, and told me they would not take the return or issue a refund. I am never shopping at this store online or physical store again.

A few weeks ago I bought a pair of Alexander McQueen sneakers which turned out defective. Within a few hours of use a section of the shoe had already wrinkled badly, something not present in any other section of this shoe or the entire other shoe. Many friends have these exact model of sneakers and they all point out this is a defect, after months of intense use none of my friends have had this happen to their shoes so I contact Saks with my complaint and still havent received a follow up.

Went through three sales reps to pick up my online order. No one took the time to help or even look at my receipt. SMH. My first time going. I’m so big on customer service and it was awful. I hated it. Why me?

I was expecting an elevated level of service….Wow was I wrong. My experience at Saks Fifth Avenue - Toronto - Sherway location was shockingly unprofessional. On Thursday, February 20th I went to Saks along with my 91 year old mother looking for a mother of the bride dress. A lovely lady, Angie, assisted me in showing me several dresses and taking photos so I could share with my daughter. I found a lovely full length red dress which as a bonus had been marked down from $1097.00 to $438.80! I loved the dress but I was worried that it was a bit too fitted and I was unsure of the red colour for the wedding. Angie very kindly said I could take it home and I could return it within 14 days if I changed my mind. She made a notation on the receipt as well.

Saks is the worst business ever! I’m currently filing a police report against them and their distribution center. I processed a return. I sent the package back there, has been no updated tracking on the package since February 17. it is now March 2nd. I’ve called 3x in regards to my return. They tell me “oh we received the package but the box was empty"!! Going through the tracking process the label had to be restored so I’m guessing the package got damage, still there is no confirmed delivery with the tracking. They were not helpful at all.

Realized I was never credited for a return to Off Fifth. They are refusing a refund even though I have tracking information. Called customer service number. Dozens of calls. Hours of exasperation on hold and waiting for supervisors from Philippines saying they understand and are sorry but do nothing to help, blaming the “back office”. Totally inept.

Saks had the upmost terrible customer service I have ever seen.. I ordered a pair of Gucci sneakers from them for $961 .. I got confirmation that’s my item would arrive in 2 days express shipping, and the money had been taken from my account. 2 days later I still don’t receive the sneakers and I get a email saying my order has been canceled for security reasons .. every one in customer service speaks in a foreign accent and they were very unhelpful. They told me that if I had tried to place the order again they could not guarantee the same thing to not happen. Now I have no shoes and I have to wait 7 days for my money. I will never order from them again.. I’ll stick to Neiman Marcus or the official Gucci website from now on. Please read these reviews before you purchase from Saks.

I've had to order larger version of the same Alexander McQueen Heroine bag twice to get the correct item sent to me. (This item is $1200+.) The first time I ordered the item, Saks Off 5th sent me the mini version instead of this larger size by mistake. Completely frustrating, I returned the incorrect item by mail as instructed by customer service (and re-ordered it AGAIN in hopes to get the right size-- so now I have two charges of the $1200+) and just today, I received the same mini size (incorrect bag) that I already shipped back weeks ago in the mail because Saks would not accept the return even though I was told many times by email they would.

Never try to get a price match here. They would promise to do it for you but will eventually deny it after you purchase the item for a full price. That’s what I’ve been going through over a month now and finally gave up. Please do yourself a favor and go to Neiman Marcus or Nordstrom. They are definitely much better. I will never ever shop at Saks.

I updated my address and then placed an order. I received an email that it was sent but saw that it was to my old address. I then replied to the email as it said to, an hour after I got it saying that it was the wrong address. I have never received any confirmation about my order. When it was delivered, I then called to talk about the issue. I was told that they would see if they could get the package back. I then called back two weeks later to get an update. I was told it's still in progress. I then had to call back again two weeks later to find out that the case was closed. My main complaint is that my order was sent to my old address even though I had updated it, no one responded, ever, to my email, and I had to call multiple times to find out the case was closed. Because of this horrible customer service, I plan to never shop Saks again. -Joshua **.

I was finally helped by a very nice person in customer service, but 8 phone calls of 30 to 60 minutes each, I find this to be a “little” over the top. So no, this was not a good customer service experience.

I bought two Coach handbags online from Saks Fifth Avenue. The first experience was good: the bags were very well packed. Nothing was wrong. Several days later, I received a 15% off coupon by email. Then I returned the bags and made same purchase online when I could save more than $100. But the nightmare began. A FedEx driver brought me a square FedEx box. I signed the delivery and carried it home. I opened the box excitedly. However, there was only one handbag surrounded by some green plastic filled in air. Shabby packing. I just couldn’t believe my eyes. How could this happen?

I Will never order on line from Saks Off Fifth or from Saks because of my experience with a return. They buried "Final Sale" somewhere which I NEVER would have ordered clothing as a final sale without trying it on. I spoke with an agent and he agreed to have me return the item, and emailed me a Return Auth and even a free shipping label 'due to my inconvenince'. Well, today they sent me the item again with a form letter, "'Dear Valued Customer' we are not accepting this return and you have to keep it." I called again and oddly enough 'no supervisor is available' and they said them will do another investigation. Still no answer from Saks. DO NOT BUY FROM HERE.

I found a pair of cute boots on line that I wanted to wear to my Christmas party, I placed the order on 12/11 and paid the extra $25 for next day delivery. On 12/12 I get an email stating my estimated delivery is 12/13 WTF! I called up Saks off 5th and spoke to 2 woman who tried telling me that my order was not placed before 2:30pm and that is why I wasn’t getting my boots next day, I told them nowhere on their site next to the spot you pick your shipping method does it even say that. Saks knowing this still has no issue taking your money hoping you don’t complain so they make out. I think Saks off 5th should take more responsibility for what they falsely advertise. My husband warned me after stepping foot into their store that they were nothing shy of a Burlington store with overpriced items.

I bought two pairs of Ferragamo shoes along with other stuffs on Saks Fifth Avenue online store, as many of you know, Ferragamo is a European brand and the sizing can be different with US brands, I wasn’t sure what size would fit the best, so I bought multiple pairs. But both pairs were too big for me, and I had to return those shoes. I packed them carefully just as how they were shipped to me, all stuffed with paper shapers, a plastic stick to keep those shoes in their original shape and wrapped them with the paper that came in the box.

I returned several items by mail and Saks did not provide a refund for all of the items I returned. I have never had this happen before. When I said I returned all of the items in the same box the rep basically accused me of lying. Stay away from this scummy business!

Placed online order for sale on Gucci boots preorder. When I checked out price was different from sale price. I chatted online with a rep who assured me I would get discount price. Then I had another issue which I contacted another rep who then again assured me that everything would be ok and if not Saks would contact me. Item was due to be shipped Nov 2. I'm excited so I check to see when it will be delivered to find that the item is CANCELED and no longer available. This is the second time this has happened.

I would rate this zero star if I could. This item came 4 days later than initially paid 2-day shipping. It was a birthday gift and I had to buy something else. Therefore the item was not needed anymore. I shipped back to Saks. After almost two weeks (returned item delivered per tracking number) there was no refund. Chatted with their customer service rep numerous times.

I ordered a $500 jumpsuit. It came in the mail worn, covered in makeup, smelling of body odor, absolutely disgusting. They claimed they would accept the return, and sent a label via email. I sent the item back, and they returned it citing it had been “used and worn and was non returnable”. Upon calling Saks customer care, they said the decision was not up to them but their distribution office (they also told me the distribution center did not read their notes or call them to honor the return) and there was nothing they would do about it. Paid $500 to be sent something disgusting. And then refused to be able to get a refund. That is basically stealing money from a customer and the most awful retail experience ever. I spend $25k a year with them. Will never order from them again. Be VERY wary of their company.

I was missing a package that they never shipped. Contacted them for over a month. They route calls to Mexico to the rudest Hispanic people. They answer the phone in a angry demeaning tone. I was scolded by multiple people when I asked where my package is. Saks should stop hiring these people. They have no skills and I felt like they are speaking to a drug dealer not a Saks customer! Disgusting service. They lost a package and we never got it or refunded.

Package order via two day shipping. Package was lost, clearly indicated by tracking going on a week since original delivery date. Only to be told an investigation needs to conclude with Fedex and at that time they will only send original package or issue refund. Disrespectful almost a month out won’t reship new item. Embarrassing service in comparison to peers especially when dealing with high value purchases.

The Saks Fifth Avenue sells preowned items without indicating on their site or posting pictures of the item's current condition. I online purchased a HERMES watch. It came in heavily used condition and without the original box or proper packaging. Customer service is insulting, unresponsive when I asked them to send me the original box or questioned about the watch condition. Please see pictures of their email responses. This store does NOT understand that just because an item is at a discounted price, then it is okay for them to send a heavily worn and torn item without any original box or documentation.

On September 9, 2019 I ordered a pair of Versace Chain Reaction Sz 12 Black from this merchant with an total order amount of $1,091.40 under order number. I never received conformation until the next Morning. The email stated that my package would delivered via FedEx. I paid additional $25.00 for overnight shipping because I needed to ensure I would received the package before leaving out of town. After tracking the package online it showed my package should arrive by September 10. I work two jobs and knew I would not be home that why I chose expedited shipping for that reason. I was at work and the package was left on my front doorstep of my apartment complex without signature as I tracked the package. When I got home, nothing was on the front door.

Have been a long-term shopper at Saks.com (over a decade). Today I could not access my online account. Called customer service. First representative could not find my profile, and insisted I did not have a profile/online account with Saks.com. Frustrated I asked to speak with the supervisor. The second representative said it took her about a minute to locate my profile. Then it turned out my profile was associated with a wrong email address (someone just altered my email address apparently). I find this incredible and a serious security concern.

I wish I could give zero stars. Saks sent me a 7 1/2 instead of the 6 1/2 pair of shoes I ordered. When I returned they refused to refund and said the shoes had scratches on the sole and were worn and would be returning the item. How could I wear a shoe that was too big and furthermore why would I want it when I never ordered it in the first place. It was returned exactly how it came. The customer service people are disgustingly rude and repeat the same lines over and over and are of no assistance. I am so disgusted. Saks has just lost a customer who spends upwards of $10,000 a year over a $600 pair of shoes. This company is a fraud and I will be disputing the charges with my credit card company and filing a claim against them. I cannot understand how they continue to get away with this. I wish I had read reviews before I purchased.

I ordered 6 bracelets from their web site and got the package delivered today. When I opened the box, there was only 1 bracelet inside. I called them and they told me they shipped 6 & that there is nothing they can do. They said they will just investigate it and I should call them back in 2 weeks! They couldn’t even provide me with a confirmation email saying they will investigate it. This place is horrible and I will NEVER shop from them again, online or in person. What a disgusting company. They should close down!

I recently purchased a pair of Valentino boots for $1853.44 CAD. I attempted to make this purchase on three separate occasions but the website would not let me check out due to a "technical error". The first time I was told that the currency settings on my computer were wrong and that is why I couldn't check out. This was incorrect, all my settings were configured properly, I had the CS agent walk me though it step my step. Out of frustration I decided to purchase the boots elsewhere but couldn't find them so I sadly returned to the Saks website two days later to make the purchase. I received the same technical error upon checkout. I tried on my mobile, on a different computer and in a different browser and it still didn't work. I contacted customer service and they told me they were having server issues and to try again in an hour.

Such a piece of **...If you want to waste your money go for it...If not stay far away from this website...I ordered a red pump...First day I wore...Heel broke..Called customer care...They asked me to return it...Returned...It came right back...Again called them 4 times...Every time they said 'within 24 to 48 hours they will call or send me email' but every time there is nothing so 5th time they finally said they cannot take back their piece of **...So what will I do with this new broken piece! Their cc is just full of liars...All thieves...

I get regular emails when there is a sale at Saks Fifth Ave Online and saw a bag that I liked. I tried to buy it but it says it’s sold out but I can be waitlisted when it becomes available. This is last season style and it is not new. I signed up to get an email and text when it becomes available. I get a text and email 2 days later the same style and color bag available but they are charging from $278 to $609. I called customer service they said they cannot honor that price and they are charging me $489 instead which is almost twice the price. Very disappointing and no integrity. If this was Nordstrom they would have honored price. It’s false advertising and it’s like a scam. For such a high end store it has low integrity. Plus it was just 2 days later they won’t honor price. Very poor customer service.

I bought a pair of very expensive shoes 7 months ago from Saks located in Dallas TX. I never had the chance to wear them, it was an unusual color and hard to match. Eventually I found the right outfit to go with it and realized one shoe is size 37 one shoe is size 40!! Took it back to store, they were very rude!!! Very disappointing for a store like Saks.

If only I had read the negative reviews earlier! Stella McCartney shoes posted for $171 Canadian. When I went to purchase it online, it became double the price. Online chat team guaranteed they will honor the price, I even have the chat record on pdf as proof. Online team member Sarah informed me I should go ahead and buy it at full price (double) and I will get a price adjustment.

I was on the Saks website in May 2019 because they had a sale on designer bags. I then go to look at their offerings and notice that the bag I'm obsessed with (a black hardware YSL) was on sale (regular $2850, on sale for $2190 CAD). I thought WOW I can't believe my luck and went to purchase immediately. When trying to check out the price reflected in the cart was still $2850 rather than the $2190 I saw online. I went to the chat option on Saks to get some help and was greeted by a lovely sales person who ensured me that if I purchased the bag, she could adjust the price immediately after I purchased. No worries I thought, I'll do that. But, when I tried to purchase the bag the cart said sold out. The sales person said, unfortunately, there was nothing she could do about that, but I was assured that if I purchased at a later date I could still receive that price (her guarantee).

The Saks did not refund my money. They didn't deliver my package which I bought from them online to my door, did not even put it inside the gate. It's a gated community. I did not get my items, my purchase order # **. They said that the delivery was made. (It was not! They left a package on the street, outside the gate.) They said it is not their fault that the package was vandalized and items were stolen. How it is not their fault??? They just left it on the busy street, it was NOT delivered to my address, my door not even inside the gate. The delivery was not complete. To leave a package on the street? I buy online a lot but have never had anyone just left my things on the street. The supervisor Iris ** was rude and said that the decision is final and she would not issue a refund. I will NEVER buy anything from Saks and I have been their customer for decades. Tatyana

Saks.com has the worst customer service. Target, Walmart and the Dollar store has better customer service than Saks.com. I placed several orders online that went through just to be cancelled the day after. Twice using Saks Fifth Avenue card. When I called they said, "It was the back office that cancelled the orders. You have to contact them." I said, "Well let me speak to them" and they said, "We can't."

The customer service department at Saks when you call via phone is completely unhelpful, uncaring and pretty much refuses to handle your issue with any amount of concern or professionalism. I recently had the experience having to place an order over the phone with them to have shipped to my local store, as I didn't want it shipped to my address. For some reason Saks doesn't give the option when placing an order online to have something shipped to the customer address or store address, as do most stores. They were impossible to deal with. I have never had so much trouble and to think how much money I'm spending on an item with their store to have to go through any hassle is beyond comprehension. I will be making purchases at Neiman Marcus from now on.

I bought several items online, however a few thing did not fit so I printed a return label to send them back. Three items were put in one box and shipped to them per their instructions. A few weeks later, I received an email from them saying these items have been returned and one of the items was missing. I call up customer service and they said they will check to see if they can find the pair of shoes in the warehouse. A week has passed and no return, so I call again and they said they could not find the shoes but they will launch an internal investigation. I call two weeks later and they said they have closed the investigation and will not issue a refund. Now, I am out of pocket a few hundred dollars on a pair of shoes I never wore. I am quite disappointed with the experience as I had to call for updates each time and I no longer feel safe buying from them.

I purchased a Versace watch from Saks Fifth Avenue online store. After 5 month the watch stopped working. I’m currently residing in Italy so I took it to a Versace store to check it out for me but I was told that the watch is counterfeited item. Most Versace watches made in Italy or Switzerland but mine was made in China. I will be back to the states mid September. I have a letter from the store stated that the watch is fake and all the components of the watch are bad. I’m hoping they will refund my money otherwise I have to hire a lawyer to take care of this matter.

Bought a pair of coated pants that were defective and rubbed off all over my clothes. Saks refused to take them back because they had been worn when they sold me a bad product. Unbelievable! I had issues with them in the past too when they charged my card and never sent the product (took multiple calls to get the refund. And when I used my rewards dollars on a product they never sent due to system error and they didn’t refund my reward even after multiple calls. The absolute worst. Literally choose any competitor and you will get better service.

I bought a 300$+ blowdryer which I waited over 2 weeks to receive it. It arrived with the box beat up and used. Then I opened the box thinking maybe it was just the box that was used, even though that's already bad enough for an expensive blow dryer. The blowdryer was used!! I was so disappointed!!! The package was sloppy, the paper inside looked folded and used, the blowdryer had dirt marks and scratches. I got so mad, I called to ask about returns. I had to call in total 3-4 times. I am STILL waiting for my refund at this moment! I also had to drive to the post office and follow their procedures to return the product. First and LAST time I use this website for my online purchases. Their loss! Go for more reputable online retailers!

I purchased an item on their website to pick up in store. Prior to hitting "purchase" on the site, I reviewed my order and noticed that there was one incorrect key typed for my email address, so I went back, fixed it and hit save. It did not save the correct email address and when it went to the final screen with my order number, I saw this error.

Please save your money and don't shop at Saks. It has the worst customer services. They sent me a wrong item and when I requested to exchange for the correct item, they said that the item that I ordered is out of stock... They did not let me get a refund and it took so long for the return/exchange process to happen. Please be a smart shopper and avoid this place!!!

Saks had the worst system ever and the worst customer service. They don't care about customer. They are just a SCAM upscale store. It was during March Promotion. If you buy over $2k, you get $450 Gift Card. My order was process online. Then they send an email. Said I need to call back otherwise they would canceled within 48hrs. Email was sent out on Friday morning. I called the # on the email all day, no one picked up. It was only a voice mail on the other ends of the line. Left bunch of voicemails telling them to call me back and DO NOT CANCEL MY ORDER. In the email, it said their office opens Saturday and Sunday. So I called again on Saturday and Sunday still no one picked up or call back. So I decided to go online and get the Saks number and try that. Got a live person, who couldn't do anything but to transfer me to the not working #.

Customer service at Saks is the worst. My order was cancel twice online and when I call the customer service number they keep telling me someone will contact me in 24-48 hours. That was 3/19/2019. It’s now 3/26/2019!!! I don’t think they care! Sad that a upscale Business like Saks don’t care about the Customers!!! Something have to be done.

I’ve been shopping Saks.com for 25 years and have an account. When I place an order it automatically ships to the address I have on my account. I ordered 2 pair of shoes on December 26 and the confirmation emails said my address. On December 28 I received an email saying my shoes had been delivered to my street address BUT in Texas, and I live in California. They will not issue a refund and made no attempt to recover the shoes. I have hired a lawyer and don’t care if it costs me 20 times what the shoes cost.

Saks Off Fifth. I wish I could give 0 stars. I ordered some boots for Christmas for my sister, after she worn them 3 times, they have a huge hole by the seam. I called customer service and I told them the story, they sent me a shipping label to send the item back. Now they told me that they cannot give me the refund because the boots were worn and the 30 days policy expired. They don't care about their customer service and about the products quality they are selling. This is unbelievable.

I received a pair of very expensive leather pants with the seam damaged. I immediately called customer service, sent a picture, and returned the pants. The return was received on January 15. It is now Feb 10, and my credit card has still not been credited.

I purchased two cardigans a month ago when there was a 40% off promotion. The promotion code was not working and the service agent advised me to continue with the purchase and they would refund the difference afterwards as there was a technical issue. So I continued with the purchase and requested for a refund via email. The service agent told me that the refund will be reflected in my credit card within 3-5 business days.

It's a terrible experience of buying stuff from Saks Fifth. First, the quality of the shoes are not good, there have some cracks after couple of times wearing the shoes, I think it's because the glue the manufacturer used to connect the bottom of the shoe to the side are weak? Anyway, the bottom detached from the side for both side of the shoes! I request a return and took photos before I send them back. However, what's worse than the quality of the shoes is the way the customer service treated me, they basically said: "We got the returning shoes, they are in good condition, we have already send it back to you." Are you kidding me?? So their logic is if there is any damage, if they claimed they did not see it, then they are not there? Is it an insult for the customer's intelligence!

Saks Fifth Avenue, OFF Fifth Avenue, Lord & Taylor, all of the Hudson group stores how ridiculous. I placed an online order at Thanksgiving. It was a promotion that by spend so much money they'll give me $100 gift card. It is supposed to arrive by December 13th in my email. Never received it. I called them. Keep in mind each time you call him 'cause it a language barrier. You have to ask for a customer service manager that takes approximately 45 minutes to an hour. I called once a week until today. Each time they tell me they got to email it to me within 5 to 7 days.

What a horrible experience. I purchased 5x $500 gift cards for my wife. I gave them to her for Christmas. We went to return them in a store in Raleigh NC, a front desk clerk rudely told my wife, “we cannot take them back” while she proceeded to play on her phone. We spoke with customer service online who sent a refund label so that we could mail them back. They arrived Jan 2nd.

I used to shop don't stop at the store but after I pay them off I will never use the store again. They owe me money on bring friends and also making my account negative behind their services babe. I've been waiting on a refund which I have all the emails and still no refund in my account yet so I'm not a very happy camper. So individual the name Carlos ** supposed to help, I supposed to receive a roofing a long time ago and still haven't received the last one. This is just ridiculous and it's even overdrafted my account. I need a resolution.

I purchased a set of glasses ($100 for 2 glasses, not cheap!) and when they arrived I noticed they had a scratch, so I called customer service and nobody could tell me how to exchange them, since this is an international order. I have worked for department stores before and I shop a lot in Nordstrom, Hudsons Bay, Selfridges, Lane Crawford, Harrods, etc. and this is the worst customer service I have ever seen! I will certainly never purchase anything s from them again.

This store promised me a gift card with a purchase on Thanksgiving day but I never received, I was supposed to received the gift card inside the package but it was not. I called customer service to complain and they say they will send me a new one in three weeks, I wait all that long and still didn’t received. I call to complain again and they told me they will send a new one again in three weeks, it’s almost four weeks since I spoke with the second person and still didn’t receive it. It seems like they fooled me.

Ordered on 12/28, have spoken to 3 CS agents. The last time I spoke to someone was 1/14. My package has not arrived and there has been no update since the 10th. The agent is starting an investigation and the refund will take 10-14 business days to receive. Up to 3 weeks! I work for an online store and am able to open a claim and refund an order within the hour. I know $100 isn't a lot of money to them but this is terrible customer service.

I've placed an order 10 on December 22, the order was first showing as “received”, then “submitted” then it showed as “processed” meaning it is ready to ship. Then the next day I got an email saying the item I ordered is out of stock and they cancelled my order. Now 10 days later I see that amount on my card!!!! I called them asking why after 10 days it still is showing on my bank card??? The online customer service associate said that I need to provide him with the credit card information as well as the expiration date so that he can escalate the matter for the funds to be released back!! Why would I ever give him my card number when they have already charged me??

My husband bought a bag for me in this store. I decided to exchange it and next day we went to the store thinking it is going to take us just a few minutes. We have spent almost two hours waiting to exchange it. The manager kept saying that “you didn’t do a transaction with this credit card” even though the bank provided her all details of the transaction. Finally they found and resolved it after almost two hours. But this is not the worst! When my husband left to find a receipt in the car, the retail associate Fidelia mocked and laughed at my husband with her colleague behind his back. She didn’t see me standing just right next to her.

I was not going to write this review, but now I have to because I waited for the Saks customer service to help resolve my matter, about placing an order for a product that was showing available and then it got canceled from Saks saying it was not available. I spoke to multiple customer care representatives who didn’t help me out, and then finally I spoke to one in the corporate office who promised to help me out but did not, and I also tried calling her and emailed her multiple times with no answer. I was promised a gift card that I still have not received. In conclusion an absolute disappointment, and a disregard to the consumer from a corporate like Saks Fifth Avenue. Didn’t expect this!!!

So this is absolutely ridiculous. I place an order for an Armani suit. I get the email the following day that, "Your order has been cancelled". I called the customer service & they put a new order & charged my card again. So the suit comes 3 days later & guess what, it’s a different suit. So I give them a callback & they wanted to charge my card AGAIN. That is $3300 in total for an item worth $1100. And now on top of everything, I’ve deal with the hassle of return as well. Absolutely ridiculous experience. Substandard service.

I ordered a pair of shoes on Nov 30th and had a two day delivery on the item. The package never arrived! I called and the agents and Supervisor were super rude! I have yet to receive a refund or the merchandise. I called FedEx and they flat out told me that the package was lost and that I needed to contact Saks. When I called Saks the agent told me that I had a 10-14 day investigation process that could not be expedited. Needless to say I’m furious! I told the representative that I couldn’t care less about their investigation especially since FedEx has already admitted to the package being lost! Why should I the consumer be punished for a mistake that happened with a Company that I didn’t choose to deliver my item!

After being a loyal customer for years, I had 3 pairs of shoes that I had returned to Saks because they did not fit, returned to me saying they were damaged. I had only tried them at home inside and put them back in the box immediately. The shoes had no damage that I could find. I contacted Saks disputing their claim and returned the shoes again. Wouldn’t you know they sent them back again and refused to give me a refund. Again, I tried these shoes on at home and immediately put them back in the box for return. Buyers beware. I will never buy from this poorly run company again and will tell anyone asking about them.

I purchase Salvatore Ferragamo shoe on November 27, 2018 (Cyber Monday). After 9 days Saks canceled my ordered due to inventory. Same shoe was on other website for similar or little higher price but I choose to ordered on Saks. Now, I requested to offer me same discount so I can order different shoe but Saks did not. I am not happy with services Saks offered.

I have been a loyal customer for 10+ years (credit card and all). I ordered several items on Black Friday looking to take advantage of sales (I could have chosen sales at any store - would have been better off at Neiman). My box arrived 2 days later - it was open, no receipt and some metal contraption was inside that my 2 yr old son grabbed (thrilling...). 3 of the most expensive items (including a pair of sneakers - not small things!) were missing.

Please do not order or purchase anything from this store. I purchased over $1000 worth of merchandise back in October and have yet to receive the items or a credit. The items have been returned to the warehouse because they were undeliverable, which is a lie. I have called and messaged customer service at least 20 times and have spoken to managers who do absolutely nothing. Every time it’s, "You’ll receive the credit in the next few days," but nothing. I’m not sure what to do other than dispute the charge.

Glitches with orders and Saks doesn't take responsibility. It has happened to me 3 times already. I placed an order when they had a good deal (40%). Then, I received a confirmation email and all looked good. Then I wait a few days without any additional follow up emails that my item was shipped. At this point, I decided to call Saks just to hear that there was a glitch with their website and that the order was rejected and didn't get processed!!! AND WHY NOBODY NOTIFIED ME RIGHT AFTER IT HAPPENED??? Garbage Service!!! I then tell them to place the same item and they tell me that they don't have my size anymore!!! I WAS MADDDD. So, I tell them to give me the same sale for a different item as a replacement, but they said NO!!! SAKS Fifth Ave or SUKS Fifth Ave? Will never shop there again!!!

Terrible returning process, extremely rude sales. I purchased 700 dollar worth of perfume when they had a promotion, "get fifty dollar gift card when you spend more than five hundred." But the promotion was so close to Black Friday which they have a promotion for "get fifty dollar gift card when you spend a hundred and fifty." So I had a return for two of the bottles. Because there was a unused gift card involved, they have to call some gift card centre to void the card. It's not as easy as usual to do the return, but it shouldn't be that difficult either. My friend and I literally stood and waited at the reception for more than thirty minutes for the store manager to come.

After 60 minutes conversation in the phone was not able to find my order and cannot return my money until they get the order back. The order is at their distribution center. I was taught to read all of the booths and they will give me a refund in 14 business days. The customer service center workers are rude and unprofessional. This includes 3 supervisors. He gave me a number that didn’t work. I am now out of my boots and my money. Don’t purchase anything from Saks. It a nightmare. I am truly disappointed.

I ordered boots online and returned the same day! I received the shoes back a week later with packaging tape stating the shoes were worn and not returnable. I contacted Saks. They told me to send the shoes back for a review. For a second time again shoes were returned to me! Someone in receiving office put packaging tape on soles on a brand new pair of Christian Louboutin boots! Customer service is horrible. Do not buy online or from Saks!

I walked into Saks Fifth Avenue Yesterday wanting to purchase a purse. I had on work out clothes and a cap on. I am an Editor for high-end merchandise in Miami. As soon as I walked in I was immediately targeted as someone suspicious for stealing. The staff at your department store were relentless and even went as far as to say not to touch the merchandise. I could not believe it. I have purchased so many purses from this store in the past. I was appalled and just decided to leave. PLEASE NOTE: Not everyone that enters your store in work out clothes is a thief. I will never shop at your store again. Shame on you! My email is **. Maybe someone from corporate can explain to me why this happened.

Every person I spoke to told me I can make a decision on the company’s behalf!!!

I purchased on 8/23/2018, a Valentino Rockstud Wallet, and a Gucci IPad Case, and a Gucci Queen Margaret black small wallet. I received 3 pairs of Gucci sunglasses! I called immediately, and was told how sorry they were and to send the Sunglasses back, which I did. I got them back in the mail stating this was not my original order, duh! That’s why I sent them back! I have sent them back twice now, I called today, waited for over 30 min, for a supervisor to take my call.

In April, 2018 I ordered a Tuxedo shirt for a wedding. The item was on sale for $183.0. When I received the shirt, I was shocked to see that Saks Fifth Avenue sent me a used shirt wrapped in, what appears to be, a dry cleaning clear plastic bag. The shirt had a soiled collar, missing a button and looked raggedy. I called customer service within the hour, but all they had to say; “… just return it to us and we will give you a 5% discount on your next purchase”. That was the quality of Saks’s customer service!

Using a 10% OFF Moon Deal code to purchase an eye cream from Saksfifth.com. Credit card company says the purchase has been approved by the bank but the merchant cancelled it later on their own. I called the 24/7 customer service phone line to re-order and yet again the order has been canceled by Saks the 2nd time. The bank reassure my card is normal and it is Saks canceled the request for payment on both occasion. I only remember the 24/7 customer service rep reluctant to verify my credit card information and shipping address. He wasn't rushing but seems to avoid telling me the reasons why Saks refused my order. My bank told me the $1200 pending charges will fall off the system within 4 business days. If Saks does not honor Moon Deal discount code, don't participate. Saks is wasting customer's time.

I purchased a store brand suit, priced at $799. A week later, I tried to put it on, but I had to remove the numerous tags on the sleeves and other places. While removing the tags on the left sleeve, the material was torn and I could see through to the liner underneath. It turns out the thread they used to attach the tags was a better quality than the material of the suit! So, I took it back to the outlet, in Aurora Ohio, but the store manager refused to return it, exchange it, or acknowledge responsibility. He was actually insulting and threatened to call the police. I will now show the suit and tell my story to everyone willing to listen.

I bought a pair of G-Star jeans on sale, it turns out that they sent the wrong pair, knowing that the picture on the site wasn’t the jeans, this is by far the worse customer service, and advice you to go to the store instead of buying online.

I ordered a monogrammed toddler sweater and the spent uncountable phone calls and hours on hold trying to find out when it will be shipped. Asking for a manager/supervisor is a waste of time, as they do not help. They only read back what was previously recorded by the other associates. Saks does not know the meaning of Customer Service anymore. I worked for the company for 10 years many years ago, and this would never have been tolerated back then!

Look, I would love to be able to say, Welcome to Australia, Saks on 5th Avenue but the truth is you must avoid this merchant. I have tried 4 times to purchase shoes through their website, PayPal deducted the appropriate amount and each time the order failed to process. But the most frustrating thing is customer service. They replied to my first inquiry with a non-event, 'Sorry can't process order'... Ah, why, please? Even though their emails clearly state 'shipping to Australia' and shoes are 'in stock' etc. And, yes, I purchased goods online many times so I know what I’m doing. I tried again to make a purchase and this time not even a reply from customer service when the order 'failed' yet again. So now I have to wait another week for PayPal to return the money to my account. And BTW, PayPal hasn't replied to my inquiry either - are they no longer trustworthy?

I am so disappointed with SAKS customer service that I received. This company screwed me over a total of 4 times. 1. I ordered pink Ferragamo slides on the website for my vacation, they came in the mail and I was so excited, only to open the box and see they are white and gold rather than pink. 2. I call in to do a refund, no one tells me I can return it at the store, they send me authorization forms to send it out by mail. After doing this and phoning in, they tell me it takes 30 days to process a refund. 3. I place another order for pink slides, and days later it is cancelled telling me they've ran out of stock. 4. I phoned in and waited 40 minutes on hold, the supervisor offers me 20% off to reorder in black, I accepted the discount, and then I call in and find out they cancelled the discount.

They will not refund you if you return items. I had purchased 2 suits which came defective so I asked to return it. They sent me a label and since then all I hear is, "It will take 10-14 business days to see a refund." Been over a month. Still no refund. SCAM SCAM SCAM! Stay AWAY!!! I contacted my credit card. They refunded me right away and mentioned lots of people complain about the same issue.

This card is a scam!! The interest rate and late fees are insane, and they make it impossible for you to register online so you can pay on time or close the account!! No matter what you do or who you call, the site just says they don't recognize the information. They transfer you a million times and give ridiculous excuses that don't make any sense. They just use this to rack up debt and collect personal information. Stay away!

Had to close my account last evening. The people in their customer service dept are nastier than nastiness. When you do get someone that speaks to you as well as treats you with respect is when they are either in the Philippines or North America. I can tell when I am talking to a ** person. Some of them have no manners and speaks to you like you are a dog. They treat you according to their frame of mind. I am a ** person from another country. While some of these ** people or as they call themselves ** here can be very nice. There are times when you deal with some of them that barks at you like a damn alligator. Saks Fifth Ave employs lots of them. And they are stationed in the South. I am allergic to bad treatment. Therefore I closed my account, will pay them off and never return. Don't even ask to speak with a supervisor, you will get the same treatment. Customer relations, what a joke.

If I could give negative stars to this company... Absolutely avoid buying anything on this website. First of all, they would accuse you buying final sale item when you did not. They don't mention it in emails or order summary. So only for you to find out you try to return the item but told you cannot. The website send incorrect items to you with wrong dimensions. Both stores and call center will not help you exchange the correct one but tell you to return it Or reorder it. Worst customer service ever. Please avoid!

I purchased three items off the Saks website about two months ago. After receive I got them I decided to return the items—one was a teal blue (was suppose to be black) and the other two didn’t fit. I sent back to the warehouse with the return label they provided. After two weeks I noticed I had only been credited for one item. I called, and they said they did not know, and only one item had been returned. They opened a case and told me they’d get back to me. That was three weeks ago and I haven’t heard any update. At this point, I am assuming they will not be returning my money or issuing a gift card, and will keep the merchandise I have paid for. This is honestly the worst customer service and operations of a business I have ever come across. While Saks has struggled in recent years, I always stood by their side but after this I no longer will.

I bought 2 jackets at Saks here in Mc Lean Virginia, and just about 2 weeks later I decided to take them back without wearing them once because I felt like was not going to use them. Since I did not have my receipt at the time the sales associate told me I needed it or I can get a store credit. I said, "Ok I will come back." She said, "No worries we will accept them back anytime." I said, "You sure," and she said, "Yes – you can even give them my name" – unfortunately I did not write down her name. 2 days later I went back with my receipt and another sales associate told me, "you cannot return these items because they were final sale." Here's the trick people, everything in the store for their annual sales were final sale - That’s the way they trick you people to not having to return them.

On Tuesday I purchased an expensive necklace for my girlfriend to give her as a birthday gift on Friday. I ordered it for next day delivery so that I would receive it on Wednesday, a few days before her birthday. I was never sent a confirmation or tracking email and never received necklace on Wednesday. When I checked my account it showed that the order was processed but the expected delivery was Thursday. As that would still allow me to receive it in time for her birthday on Friday, it was not a big deal so I waited until Thursday.

I received a skirt from SAKS.com, and it did not fit, so I immediately returned it on June 18, 2018. SAKS Return Goods in Tennessee received it back on June 20, 2018. Today is June 27, 2018, and I still have not received a credit on my debit card. I called SAKS Customer Service, and was put on hold for over an hour now - I am still on hold - waiting for a supervisor. The assistant said I was only 2nd in line!!! I called my bank and they said that SAKS was holding my money, and they could give me the credit immediately when they received the skirt back - but they hold the money!!! And then they make you more frustrated by keeping you on hold for hours - with nothing but music playing!!! Their Customer Service gets a big zero!

Ordered a pair of shoes to be sent to my sister's house since I'm travelling out of town, and found out immediately after placing the order, that my sister would also not there to receive it. Literally 5 minutes after I placed the order, went on live chat to change the shipping address, and also to see if they would honor a free shipping promo code that I missed on their website banner...supposedly all good, "check back in two days as address change would need to go through their security dept. "...etc etc.

Ordered a dress, and tried to initiate a return. When I look up my order history on the website, it does not show any of my orders since 2014! As a result, if there is no return form in the package, I have no way of making a return. I have used Saks Off 5th many times since 2014, but it doesn't show up in my account. I have called about this several times, to no avail. This last time, I had to explain FOUR times that I was not talking about my Saks credit card, (which I don't use). I was told I had to initiate a return through PAYPAL! PayPal doesn't work that way, but maybe they don't know that in the overseas call center. I was then told they "were experiencing a problem with the website". I call BS on that too. They finally scheduled a FedEx pick-up for me. Let us hope I actually get this refund. They have lost a good customer, because I will not order from them again.

Can't get my money back for 3 weeks for defective and misleading item description! I bought a fur vest on sale. It took them forever to ship it, but they charged my card right away. When received it was knitted (it wasn't in the description) and it had a bald patch. Had to returned it. They have received my return on April 30 (I have a tracking number). Yesterday May 21 I called them to find out about my return status (I still haven't received my money back). Guy on the phone said it will take 7-10 business days to investigate it. So it's been 3 weeks plus another 2 weeks (maybe more). And we are talking about $400. I have submitted a review for this product on their website. But guess what? You can't see any reviews for any products at all there.

5/4 place $1,700 order, 5/5 FedEx releases box with no signature. Box is stolen, 5/6 neighbors bring me empty box ditched in their yard. I call Saks to notify. 5/14 refund approved. 5/21 no money. Was told account was expedited by Jocelyn: then told it wouldn’t be 3-5 days then another 10-14 days. Mind you I’ve repurchased all items and now am paying interest on both with no idea where my money is. I want it now.

Never order online from #Saks Fifth Avenue! They will send you sale merchandise that is DEFECTIVE and refuse to respond to your emails! You can call them, you can email them and it will be impossible to return defective merchandise! And forget about getting defective merchandise REPLACED because they "do not have the capability" to replace or exchange defective merchandise! I have voice recordings proving this as well as one email response I actually got! Out of 5 emails I send, I received one response telling me this. #SaksFifthAvenue has the WORST customer service I have encountered in at least 15 years! Do not ORDER ONLINE... Only in person where you can see the merchandise, if at all!

I bought a jacket for $995.00 on Saks.com website, but unfortunately, it was small for me so I decided to return it to the actual store on 5th Ave. I did return a jacket and they gave a "Merchandise Credit" card and the receipt with it. Also, I've got an email with the same receipt. The number on the electronic receipt as well as on paper receipt as well as on the card is the same

Versace's Metallic Medusa SHWR Slides/Silver - Return policy is ridiculous! Especially if you are making a purchase for a gift. 30 days is not enough time considering people have busy lives. Also, when you go to exchange the product is out of stock. Therefore, you do not get full credit for your purchase. I basically out of $100 dollars. I recommend you shop and spend your money elsewhere (Nordstrom). Needless to say I placed 4 calls to customer service 'cause their computers were down.

I was so thrilled to discover that Saks Fifth Avenue had my Gucci slides in stock and after placing my first order, I was sure hoping they would come just in time... Nope, not at all! So two days later, I received an email stating that my order has been “Cancelled”! Well of course it contained no explanation... Meanwhile a pre-authorization hold was posted on my credit card at the time of order. I was a little confused and somewhat concerned, but nevertheless I figured I'll wait until my pre-authorization hold is cleared, funds are returned and order my Gucci slides again using a different card.

Saks Off Fifth website completely lies on delivery times. I ordered a rush delivery, which their website promises in 3-7 business days for $50, and it came well after that time. When I called about it, an extremely rude customer service rep told me I hadn't read the website properly (I had). As it turns out, their "delivery promise" only counts after it's shipped to their international hub site. So, it took a week and a half to get to their hub site and then another 3-7 business days to get from their hub site to my address in Canada. This is the same amount of time it would take if I hadn't paid $50. Incredibly disrespectful on the phone and refused to give me my money back, despite the fact that there is no warning about "processing time" anywhere on their website. Terrible experience.

ZERO STARS INTENDED. I never even imagined that I should check the reviews for a company named SaksOff5th Avenue, and wouldn't have believed them anyway. I grew up really enjoying shopping at Saks Fifth avenue. So living far away from my beloved New York City, I was happy to shop online with a name I trusted and has items I'm accustomed to.

Okay let me tell my story. Back in Nov. 2017, I had order a watch online. The total come out 1,500 dollars, everything is fine, only at that time there is a promotion going on, because, it close to xmas. So if you spend 1,500 you get a 250 dollars gift card. End up they never send me a gift card. So I called the customer service the # 18775517257 spoke to at least 15 different people. None of them can help me. All they do run around. Finally they said it already send it out. 3 weeks later I call back and they claim is ready been use in Texas. This corporation or Saks Fifth Avenue is a rip off and they are very rude. Warning. Do not open account or shop from Saks. I am going to close my account. Do not shop from Saks.

I've purchased a Citizen watch from Macy's for less than 200$, but, the associate stamped my warranty without even asking, but Saks obviously have their owns rules!

I purchased Coach Metropolitan brief online and received the bag with no tags, dustbag or any other proof that this is actually new bag. It seems like the bag has been previously used. I brought up this issue and was offered 15% discount. Once accepted - it is 3 weeks already and no discount or refund has ever been credit to my account. I sent 5 or 6 emails to their so-called customer service center and none of those has been answered. ZARA and H&M offer way better service than this “luxury” nightmare. First and last experience dealing with them...

I purchased a Canali suit and received an Armani Collezioni suit. The difference in price is pretty substantial. I’m currently on the phone right now trying to resolve this. Will never shop at Saks again.

This is the first time I have tried to order from Saks and to say I am disappointed is an understatement. I added a pair of shoes to my waitlist. I was notified that the shoes were found and I placed an order. 4 days later I had heard nothing so I called. They told me the fulfillment center did not have the shoes, something I would not have known if I had not called. Meanwhile a pending credit was sitting on my charge card. So I was told that there were stores that had it so they placed a store locator order. I called this morning again to check to see what store they would be coming from. I was told that 3 stores show one pair, but that is not real time so they in fact may not be available. I will have to wait to see if one of the stores has the shoes. I have NEVER had an experience like this. Quite not sure what to do from here except hope that there is in fact a pair somewhere out there.

I recently purchased a wallet with a chain and link attached to it and I'd expect a $200 wallet to be able to maintain itself. However first the link mechanism broke followed by the chain itself a couple of weeks after; all with mild day to day use in a couple of months of ownership. Very disappointment craftsmanship.

I saw a coat that I ordered online and the description said "dark brown." When I received the first coat the manufacturer tag clearly said black with the Saks tag calling it dark brown. It was black. I reordered. Once again via customer service (imagine that) and again a black coat arrived!!! I called a store and had them check to see which store actually had a brown coat in stock as I wanted them to put "eyes" on the coat to verify it was indeed brown before paying again for another coat.

I made an online purchase at the beginning of December 2017 and the items did not fit so I returned them immediately. Instead of receiving a credit to my original form of payment I was sent a gift card, so I immediately called Saks Customer Service (12/18/2017) to have the gift card nullified and have my original form of payment credited and I was told that it would take 7-10 days for the credit to appear. On 1/2/2018 I called back because I had not received the credit and was again told that it would be credited in 3-5 days. On 1/8 I called again and was told it would take another 1-2 days. On 1/16 I phoned again and was told that the supervisor was going to manually release the funds and I should see the credit within 24 hours.

I spent $786.60 dollars on some RED Versace Loafers on Saks.com, as a gift for someone else. They sent me BLUE ones. When I called to tell them of their mistake they advised that in order to get the right color I would have to pay for another pair, and they would treat the original order as a return. They told me a return could take up to two weeks to process before I was refunded my 786.60. Mind you THEY made a mistake. They sent my call to a digital supervisor who told me she would expedite the return.

Buy at your own peril and be prepared for the worst shopping experience ever. Aside from waiting weeks for my order to be delivered and even running the risk of having my items canceled with absolutely no warning - you just may end up receiving used merchandise. Received a bag that was obviously used and returned from these guys. Refunds may never happen and I am in the process of filing my payment as a fraudulent charge. Very frustrating company to deal with.

This company only care for your money. They will take your money and cancel your order and make you wait for 2 to 3 days before you receive your money. The worse part of it all is that, They knew that they don't have that item in stock and don't even care to remove it from the site. And as soon as you place an order on that item, they will send you a confirmation Email that your order have been approved, then they will take your money, the next day, you will receive an Email that your order have been canceled. When you ask for your money, they will you to wait for 24 to 48 hours. Well it took them 2 minutes to take your money from your account and 24 to 48 hours to get your money back. Try talking to the customer service about the issue and they are so rude and very impatience.

I purchased two pair of pants on the SAME DAY. I and my son tried to return them within a week with all the tags and labels still attached. The Manager Mark issued return for one pair, and took BOTH pairs of pants from my son and claimed the other pair were already returned and he cannot issue a return credit. I had to go to the store and ask to find Mark and explain that I paid for two pairs. Mark took the pants, I paid for from my son, and only issued credit for one pair. Mark also gave my son his card to tell me who took my pants from him!

I returned 2 items purchased online totaling $309.11. The warehouse received these items August 10, 2017 as described to me by an agent on the phone from Saks. But they have no idea why credit services will not process my return to my Saks Card. They are clueless and I cannot get my money back. Too bad customers have faith in high end stores like Saks and probably will not read the reviews posted here until something happens to them. Spread the word.