Saks Fifth Avenue Reviews

The worst customer service I have ever experienced. Extremely rude. Wouldn't honor my 20% off promo code that was sent to my email. The promo code they sent me was not expired but it didn't work when I entered it at check out. They were rude. Refused to assist me.

First time ordering from Saks creating an account. Seven calls to customer service. They kept rejecting my credit card even though my bank approved all charges. Saks finally admitted they were having a problem with their IT system and orders. Told me to call back 24 hours. I did. Still no luck. Then finally get to a manager who tells me that shipping and billing addresses must match even though they give you the option on the Saks app to choose two different addresses. They said on customer service line "they can’t see that." Two times waiting on phone over 40 minutes to speak with a manager. I’m giving up and will never use Saks again.

Saks employee sent me a worn item, returned it with a phone rep. Clearly mentioned it was worn, saks warehouse receives it, and then reroutes it back to me. Now they want me to touch that stinky box again, only to get sick...and then get a refund. Very disappointed with this because I'm not touching that box again for the second time. There were so many errors with this order from saks end...this should be investigated...starting from the employee who handled the order to ship it to me, then the phone rep who initiated the return after clearly knowing it was worn, and then the saks warehouse who rerouted it back to me...I shouldn't be responsible for handling this twice...order number **.

I made an online purchase in early August. Saks showed it as having been delivered to me on August 21, 2023 by FedEx. The signatory for the package was unknown to me. After innumerable calls and hours on the phone, Saks finally credited my account for the purchase price of the item but not the sales tax. On 9/11/23, after many additional calls regarding the unrefunded sales tax, I received an email to the effect that I had been approved for a “tax exemption” - which makes no sense. It is now 9/27/23 and I have yet to receive the refund for the taxes. This is my most frustrating experience ever with Saks but not the only one. I am unlikely to shop there in the future — and I have been a customer since the 1970s and have spent substantial amounts there, often qualifying for their highest or second highest reward levels.

I sent a package to a doorman building in NYC. The package was left on the street, not inside the building. I reached out to the shipping company who claimed it was left at the front desk but then sent a photo of the package and it was left on the SIDEWALK! IN NYC! Neither Saks or the shipping company took responsibility claiming it had been delivered. Who leaves packages on a busy street especially when there is a doorman inside? I have never had a single problem getting a package delivered to the building with any other company. I will never shop at SAKS again.

I obtained a shipping label and return documentation from Saks. I mailed it off on 7/7/23. I subsequently learned that the tracking number did not show up as valid due to miscoding by Saks. In my Fed Office alone there were several other people who experienced the same problem. The tracking number never appeared in the FedEx tracking system. I don't know where my return package is but Saks is not taking any responsibility for it or crediting my account for the return!

Saks is a complete disgrace. So much so, I wrote their CEO, Chief Marketing Office and Chief Customer Service Officer to share how horrific let alone how they are misrepresenting what they are selling. Their customer support team as all have written on numerous websites complaining is the worst I have ever seen. Not only are they rude, they are complete idiots in resolving any issues and personally I am fed up with dealing with a high end store like Saks who ships their customer support team overseas and you are listening to a call center with so much background noise and disruption. Any person who is interested in their 2 piece bowl set from Michael Aram's dandelion collection, I assure you that one bowl will come in and their posting/advertising which is clear as day is false advertising. Do not buy

Saks is failing to serve their customers and they are not training their representatives well. Every time I experience an issue with an order they fail to investigate or take any accountability for their errors. I ordered a bag and it was reported lost and they did nothing about that. I ordered a couple of items that were on sale and then later I received an email saying it was a "final sale!" On their website, it does not indicate that it was a final sale even at checkout! I have taken snapshots on every page and customer service refused to investigate or take responsibility. SAKS is starting to crumble and I am getting fed up with SAKS.

On July 29 2023, I purchased a pair of Christian Louboutin shoes from Saks Fifth Ave official website. When I received the shoes, I found them to be too big so I processed a return with the company. Approximately 3 weeks later, I receive the shoes back in the mail with a letter. The company said the shoes were not authentic and was not sold by Saks therefore, they cannot accept the return. I was completely stunned. Since then, I have spoken with a supervisor, approximately 3 customer representatives, and emailed Corporate. I also reached out to the company through instagram and Twitter. I was told they would escalate my situation to higher for investigation.

I ordered 2 kids shoes to my workplace. Item was dropped off in front of a closed store on Saturday on a very busy Main Street. The box was of course gone by Sunday Morning. They agreed that it should have not been left on a weekend in front of closed store but can not process a refund. Never ever had an online shopping experience like this….

I purchased a final sale item that was lost in transit and arrived extremely late. After 3+ hours dealing with customer service and being told by chat representatives that I needed to call despite being hearing disabled, I was told by multiple supervisors that I would not be permitted to return the item. It is not my fault that it arrived extremely late and I am now stuck with an item I cannot use and do not want.

I'm very unhappy and dissatisfied with the Saks Fifth Avenue online shopping experience. Here is the background story as to why. I have an upcoming wedding to attend which was about a month away when I ordered my first dress from Saks, a Lidee Gigi Satin Pleated Maxi in the color punch. I figured this would give me enough time to try it on and see if I liked it. Package arrives about a week later, opened it up and the dress details are different. I read the description on my item slip and it says Lidee Gigi Smocking Gown in punch. I gave Saks the benefit of the doubt, maybe an employee just packaged the wrong item, but still I was feeling a bit stressed since the wedding was coming up soon. I spoke with the online chat/phone call and all they could offer me was a return label and I'd have to order the dress again.

I have ordered the same pair of shoes twice over the past couple of weeks. The shoes are sold as brand new but both pairs have arrived obviously damaged AND worn. This is really disappointing because something is going on at Saks and customer fulfillment that has not been the standard over the years. If you are going to sell USED items and then mark them as FINAL sale, customers have a right to be informed about the quality of the items. Some sites such as Free People clearly mark used items as gently used or gently worn. Saks needs to do the same because even if an item is on sale, that is NOT a customer's expectation that you're sending them used worn out junk.

The Talbot Runhof gown was shipped to me with multiple stains on the front, an almost complete rip at the hemline and the fabric was pulled across the bottom of the hemline of the lining. It appears the dress was worn. No one is providing quality control. I took pictures and sent them to customer service, after viewing the pictures, customer service offered me a 15% discount. I was on the phone with them for 48 minutes and will return this gown. Since the purchase was a final sale they will contact me after they receive and review the gown to determine whether I will get my refund.

I did not receive my full order. I ordered two three month supplies of the LYMA supplement, but only received two ONE MONTH supply. I have contacted customer service multiple times (5) but they keep stating they cannot issue a refund. I DO NOT WANT A REFUND, I WANT THE ACTUAL PRODUCT that was listed on the site. This is beyond absurd for being charged for a full three month supply, and only given one month. I am extremely upset about this and will never order from Saks Fifth Avenue again, I will also file multiple complaints and reviews about this. I would suggest nobody buys from them, and just does this through LYMA itself. IT WAS ALSO EXPIRED!!!!

I was attempting to purchase this jacket online, as it was advertised at 70% off. The sales code would not work, so I called customer service. They advised that once I placed the order and the item shipped, they would honor the price. The items was almost $2k. I purchased the item, and instead of it shipping, they canceled my order. I put the item on a notification and a day or two later, it stated it was in stock, so I ordered it again and requested the adjustment after it shipped. I was advised by customer service that they would honor the price.

This is the second time an expensive piece of item was stolen from my order. It came packed neatly and untouched. It appears SAKS has a group of thieves managing customer orders. This pattern is consistent with other customers' complaints. Order #**.

I ordered a Tory Burch Ella Tote that started to peel after a month and a half after receiving it- so I took photos, and sent them to Saks. They reviewed the photos and said even though it has been over 30 days, Good news, they were taking it back for being defective. They said as soon as they get the bag back they would issue a refund on my credit card. They sent me a return shipping label, which they charged me for, and then a couple weeks later they sent the bag back to me. They said I had it for over 30 days so they couldn't issue a refund. Never again!

I purchased YSL $3000 bag in October 2022 it was summer bag. So I took bag on 1,5 week trip for the first time and corners of my bag look damaged. I contacted customer service and explain the situation I have plenty of designer bags (including YSL) and none of them was damaged so fast. I explain my situation and attached pictures. They approved return so I shipped it back. After a week I got the bag back and letter that they not approved refund because I worn the bag (Yes I did for 1.5 week and that’s what I explained). $3000 in garbage, never buy bag from them, zero customer service and help.

On March 9th, 2023, I returned a pair of Christian Louboutin pumps ($945), originally purchased on March 6th, 2023, in the exact condition I received them. However, upon their inspection, the company claimed that the shoes were damaged, which was not true as I had never worn them. I immediately contacted their customer service, provided photographic evidence of the shoes' pristine condition, and received an apology for the inconvenience. They assured me that they would arrange a FedEx pick-up and left a note for the warehouse to accept the return.

Purchased a designer dress for a wedding in April for 298.00. The dress was a tad small so I quickly returned it and planned on ordering a larger size. The dress was accepted as a return to Saks within 2 days of receiving it and much to my surprise was then returned to me saying it has been damaged. No explanation of damage or back up documentation justifying a decision. Oh Saks you have ruined your business by desperation for sales and zero customer service practices. Won’t buy from you again or refer you to friends.

I purchased a dress for vacation and had tried it on in store for size, so I just put it away until my trip. When I went to wear it, the zipper was broken and it was unwearable. I called and was first told it was outside the return window by 4 days. The second agent said he would provide a return label and to contact them again when I returned home from my trip. I called and was offered a “damaged merchandise” discount which I said was unacceptable.

I wish I had checked this website before placing an order, but unfortunately I did not. I ordered some sunglasses, and upon receipt I opened the case and immediately thought they looked different than the ones I ordered. I sent back the return right away. I just learned that I was denied my refund because the item was "damaged" even though I sent the item back in the exact same condition they were sent to me in. I asked for proof of "damage" which of course they could not provide. I asked to speak to a supervisor, who just said over and over again that their policy was not to accept "damaged" items, and I said, "What is your policy on sending customers damaged items??" He just said many times "I'm sorry. This is our policy. I cannot change refunds." I will be filing a complaint with every forum possible, and will NEVER do business with them again. I am out $248 and I am horrified at how unacceptable their customer service is.

I ordered the shoes online and waiting for my shoes to be delivered. I tracked the order on Sunday and it says they the package will be delivered on Tuesday. Since I haven’t received the order I tracked the package again and it says it will be delivered the next day which is on Wednesday. I didn’t received the package on Wednesday so I track the package which is I had to download an application to track the package with Veho and it says that undeliverable. So I contacted the Veho. It was saying the package misdelivered and I have to contact Saks Fifth Avenue to get a refund. I contacted the customer service, they said that they need to claim the lost shipment first with Veho and to wait 48 hours until they can refund my money.

I would never buy anything at Saks again. They are only in it for the money and don't give a ** about their customers. Nobody is willing to help and the best they can do is to give a vague ** excuse. I tried buying something and the free shipping promo code didn't go through and they refuse to honor it. Makes sense to me to lose a customer over $9.95.

I ordered a 3.3 oz. bottle of cologne from Saks and they shipped a 1.6 oz bottle. Then they refused to send a replacement, and would not adjust my payment to offset the difference. Their customer service is shockingly bad for such a "reputable" store. Using the online chat is a waste of time. I was disconnected twice. Subsequent emails went unanswered. It feels like the attitude is "Yes, we know we didn't provide the product you ordered, but we are going to keep your money because we can." I was a frequent customer of Saks, but never again.

My issue has been resolved! I have received my refund for beauty products.

I recently bought pair of boots and was disappointed after receiving them. They didn't look like in the picture and the top of the shoe was damaged so I decided to return them. The store didn't accept my return claiming that I wore them. After speaking to a customer representative they created a second return but said the FedEx driver will have to come and pick them up, which never happened. I stayed home for two days waiting for the driver who never showed up and the only thing customer service could do is to offer me one more day for the driver to come. Bringing shoes to the store or going to the FedEx location wasn't an option for them. I felt really helpless even more after speaking to who claimed to be the manager. She didn't care even more. I felt like that is the way they do their sales, at least in my case. Sent me damaged shoes and claimed that I wore them. In the end, I just gave up and kept those shoes.

7 Months of chasing Saks representatives to secure refund for merchandise returned!! Over a period of 2 months I ordered many dresses trying to find something suitable for a wedding. Besides receiving merchandise I didn't order was returning merchandise and Saks receiving center not processing all the returns. Repeatedly I had to provide tracking numbers, and even then securing the credit refund was delayed. Constantly customer service would say 5-7 days, someone else would say 14 day, another rep would escalate that would add another time frame. Eventually I disputed the charge on the credit card so that interest and late fees would be avoided as I was making minimum payments for merchandise I didn't have.

I purchased a dress for my sister's wedding and it did not fit correctly. It was cheaply made thus I was surprised that Saks would sell this product. Sadly, our family had some unexpected circumstances arise therefore the product was returned, two days after the 30 days. I had tried to call Saks to see if I could return it to our local store and each time I called, they hung up or didn't call back. The website allowed me to complete the return, never mentioning I was past the 30 days from receipt, compared to other REPUTABLE stores who clearly indicate the time frame and do not allow you to complete the return if you go past their time frame. I completed the return and to my surprise, they sent the dress back to me!

Bought sneakers.. Came defective and customer service department would not take time to do proper investigation. Paid over $800 and sneakers ripped... Clearly it could be seen that the inside and exterior of sneakers were new.

Saks customer service is the absolute worst I have ever dealt with. Do not shop here - save yourself time and hassle by shopping elsewhere- anywhere else would be better. Their customer service agent would not allow me to change the shipping address on an order I placed 20 minutes after I placed the order. She told me the only option was to cancel my order and place a new order for a similar item. She told me she was canceling my order so I placed the new order. The original order was never actually canceled and Saks customer service has refused to refund my money.

I purchased a pair of Valentino shoes and they didn't fit me. So I sent it back but they said I used it. It's impossible since it doesn't even fit me. I sent it back as per their request. They kept the money and the shoes. when I ask for the tracking number of the missing product they claim was sent. They don't know.

Never received my package. The picture shows a different apt but they are adamant I need to pay for goods. Their delivery service delivered to a wrong apt. Even though I was sent a picture of the wrong apt. I sent my picture of my apt.

Foolishly, I thought purchasing a birthday gift for my daughter from what I thought was a luxury goods store would be a classy and fun surprise. Wrong. The ship date represented on the website was a key factor in my purchase - to get it to her timely. It wasn't even out of processing by the stated ship date so I called to ask for it to be cancelled. Was told that wasn't possible - that to get a refund I had to return the gift unopened by getting Saks to call the shipper to return to shipper. Which I did timely. But it took many calls and numerous run-arounds to get a partial refund first and the remaining refund later. Six weeks in all to resolve a mistake that Saks made by misrepresenting information on their website. I will never shop with Saks again - in-store or online. They're horrible. This is why people shop on Amazon.

March 1 2023, I ordered a package of 2 Versace brief boxers and only 1 came in the package. Then my nightmare began. I called 5 times in total. Was told a file, investigation, expedited check had been submitted. Was told I would get a refund or the missing item would come to me. So I waited and waited. Nothing happened! They told me either the file was never submitted or the file was under process. They kept telling me it would be resolved within 5-7 business days. Then today, after 5 weeks, I called and talked with a supervisor, who had the audacity to offer me 15% off my next order. I technically paid 135$ for a 80$ boxer. I asked her if it sounds right to her that I would buy something else for 15% off. All she said was 15% off next order. As if I was gonna buy from them again. Such stupidity I have never seen in my life. First review I ever wrote. Be prepared everyone and avoid this horrible company as much as you can!

I got 2 sets of Staub plates, coffee mugs and etc. I was drinking out of a coffee mug and it broke in my hands and fell to the floor. I threw it in the trash and it was during the 30 day return policy, then on February 15th I was drinking coffee and I felt liquid seeping out of the mug, I was looking all over and noticed a hairline crack inside the mug, I burned my hand and fingers and I was going to throw that one away too but I knew something is wrong with these cups, I called customer service and spoke with Farouk and he told me there is nothing he could do about it, I'm sorry but this is unacceptable. The coffee cups are damaged and I need a return. More people will get burned with these cups like I did. I expect more from Saks.

Ordered a Givenchy jacket got a Versace sweater. I had to go though my credit card to get a refund. Some dishonest employee at Saks switched the tags on the product. Went through 3 supervisors. All awful employees. All I can do is spread the word.

Saks’s customer service is the worst of the worst and no one in the company is doing anything about it. It’s shocking! I requested a price adjustment the before the item was delivered because it went to the sale when it is in the delivery process. The claim was approved right away. I received two emails confirming it is approved and it’s pending for to be posted to my account. However, It has been two months and no refund. I called the customer service 2 times and they told me to wait couple more business days because they see it in the system that it has been approved.

I ordered with Saks and they sent me the wrong item, my item was $295 dollars and they sent the complete wrong item. I called them they told me it was nothing they could do except issue a refund in which case I had to go to fed ex mail off the incorrect item back to them then wait for them to receive it then wait up to another 10 days for them to issue a refund. As I waited for a mistake that was made on THEIR part, the item that I originally ordered sold out in my size and they have nothing to say except this is their return policy.

I never shop at this store again, It is a SCAM. I ordered a bag $300+ on Jan 1st 2023 and I received the different bag. I called customer service and they told me to ship the bag for return which I did and it’s been one month and never got my money back. It is a SCAM!!!

I paid $385 for a belt before 12/15/22. Upon receiving my belt it was too big, I returned the belt & received my refund on a Saks gift card, I called Saks because that’s not how I paid. I need my money back on my credit card. Today is 2/15/23 I’m still being told the case is being executed. If this isn’t a scam, where is my money?

I placed an order for some Gucci tennis shoes on November 24. I requested signature required on delivery by FedEx. The shoes were sent out and FedEx delivered them to a wrong address. There was no signature required by FedEx even though I had requested it when I made the purchase. Contacted customer service when I saw the picture from. FedEx was not my front door. Advised FedEx that my shoes were delivered to the wrong address. They put a claim in and said it would take 7 to 14 business days. Customer service tells me that says FedEx shows they delivered the shoes. That I’m still responsible for them. I contacted customer service back again.

If I could rate this entire experience ZERO stars I would. On December 29, 2022 I ordered a pair of unisex sneakers (Men 7.5/W9). I received a M-9, understandable error, so immediately prepared a return and re-ordered. Round 2 - received the same incorrect size, so I contacted CS to work on a resolution and the agent was helpful, sent a note to the warehouse and suggested perhaps I could select a different size??? Ummm, but I wear this size (W9). I promptly packaged for return and reordered (persistent, yes, but maybe 3d time would be a charm - NO). Same issue. I called CS again and was told to make the return at the store because they would have the size I needed and could make an exchange. No...they don't. I have been to the store (the reason I ordered online). I did go to my local store - the wonderful assistants there were equally as appalled, but gladly refunded me and placed the order IN STORE in hopes for a better experience. NOPE!! 4th set of shoes still the wrong size.

I repeat, do not shop at this store ever in your life! I ordered some Balenciaga slippers. Three days later they went on sale. I called for a price adjustment. They said OK. This was on November 25. After six times calling to see where is my refund they kept telling me to wait and then they said the shoes wasn’t in stock anymore. When you asked to speak to the manager, they tell you the manager's gonna tell you the same thing. They told me I can go to the store and return the shoe to get the difference. I drove an hour and a half to the store. The shoe manager was so rude and dismiss me and told me he cannot do that because it was on sale.

On November 16th, 2022 I purchased a pair of Versace Slippers & a bottle of perfume for my wife. The slippers arrived on 11/19, but were of very poor quality. They look tried on so I immediately repackaged them up and sent them via Fedex the next day. According to Fedex tracking, it was delivered back to Saks 5th Avenue & signed by a 'D Taylor' on 11/23/22. I called a week later & spoke to an associate regarding my refund and she told me they see they received the package but would take up to 14 business days to receive a refund. I have now waited 5.5 weeks and still have not received a refund.

I’ve ordered expensive shirt from The Row and received fake item. The hanger was original, the label were sewn onto fake shirt with different color and cheep fabric. Customer service told that they can’t help and just stopped responding. And I’m not a new customer... Will never buy anything from them and not recommend to anyone else.

I make an online purchase on 12/17/22. I received a confirmation email on the 19th stating that the order was shipped, and the expected delivery date was 12/22. I tracked the package and the carrier indicated that the shipping label was created but had not received the package. I contacted Saks via chat and given the song and dance that the shipment is still within the delivery window. I checked the order after the chat and all of sudden, the information changed. It went from your package has been shipped to a shipping label was created. I have chatted with three different agents and given three different explanations about the purchase. I was told you only have twenty minutes to cancel an order, but they are given unlimited time to process and ship an order that a customer pay for. I would suggest going to the store rather than trusting Saks online purchasing process.

I purchased a XL Robert Graham shirt from Saks and it came in and said XL on the tag but a friend of mine is a tailor and he said that the size is closer to a medium. Saks said that it was a final sale and I could not return it. So I contacted the folks (Robert Graham) who made the shirt and they told me that they can't do anything because they did not sell it to me. I am a Disabled vet and on a tight budget and this was a big purchase to me. So now I'm stuck with an expensive (to me) shirt that will not fit me. I encourage any Military veterans to not purchase their product because they will not stand behind it.

Received shipment notification today (19th) with an estimated delivery date of the 21st.

Do not. I repeat do not buy anything online from Saks. They are a huge sham. Their customer service is a bigger sham. Absolute sham! I ordered two items from them on Black Friday, both items didn’t even come! First item had attempted delivery for 11/28/2022, which I was home all day no one came! And said delivered on 11/29/2022, which nothing was delivered. Reached out to customer service, they first said that the carrier could be marking delivered a bit earlier than expected, they asked me to wait for a few days! Nothing! And 2nd item email notifies me said delivered as well but absolutely nothing came.

Saks got back to me today and more than made up for our initial issue. I could not have been more satisfied in the end!

I returned 2 items from an online order. They were in the same box with the same return label and tracking. I received notification that one was received and my refund was processed. No word on the other more expensive item. I have now had 3 calls and one online chat with customer service. No one gives me a consistent explanation. I’ve been told that the return was being sent back to me, that it had to be sent to a different vendor because it was a “drop ship” item, and that a case was being filed to refund me because it was lost. Thus far, I’m still out my money. Saks has essentially stolen my money. It’s outrageous that such a large retailer is incapable of managing their returns process and their reps are completely unable to help. I will continue to pursue this issue and will get legal representation if necessary. I’ll never shop at Saks again.

"but he will tell you the same thing". It is very misleading and very unprofessional. I definitely wouldn't recommend shopping in a place that treats customers like this. Nordstrom is a much better option.

Was Treated horrible by customer Service!! I was laughed at!!! I hope all your stores close!!! I ordered a handbag. After two days they said it was no longer available!! They put a hold on Paypal account plus told me they would speed up delivery!! Then canceled my order. What a laugh this co. Is. Then customer service sat and laughed at me.

Every time that you place an order on Saks, you can be sure that there is going to be some kind of problem. Canceling your order, delaying in shipments, sending poor condition items, and charging you for the return fee and the shipping cost (if you want to return it), etc. And when you complain to their customer service, they don't do anything about it except say 'SORRY'! Their service is really annoying and frustrating. I will never purchase from them again.

Saks offered $75 credit if I purchased $150 today on certain items. I entered proper items into my bag. Would not accept code. I called and spoke to 4 different people. They couldn’t help. They could place order but not guarantee I’d get $75 credit. Seems like a scam. Asked for supervisor, they couldn’t help me either. Wasted an hour of my time.

I ordered a shirt last month Oct. 26th for my husband birthday. He decided to open his gift a week early. Luckily he did. I ordered a size medium Comme Hearted white and red shirt! They sent me a size XL and the incorrect shirt. I called tonight to see if they could just sent the correct shirt and I ship the incorrect shirt in and provide them with tracking being that they already have my money only thing could state is corporate policy which is return the shirt. Once they get the shirt they will issue a refund then I can reorder! Which is ** just send the correct shirt, you already have my money. I can easily send the two times bigger size shirt back!

I had 2 problems in a row with Saks 5th off. The first was that they lost an item (carrier never received it) and need days of investigation before refunding me. The second one was that I put 2 items in my cart and applied a discount coupon. I confirmed my purchase. When I received a copy of the order by email, only one item was there and with no discount. The detail is that I only purchased this one to reach the discount value. I had no real interest in it. I called immediately to cancel the order, but they said they could do nothing about it as the item had been shipped. Obviously, they lied as this happened on a Saturday evening and I was given no tracking number yet.

Beware! They will refund your returns with gift cards! I have been a loyal customer for 25 yrs. Took over 30 minutes on hold to get over $1000 purchase refunded to my account which they put onto a gift card!!! I am so done with using my Saks Capital One card. They have lost a very good customer.

Would give a negative 1 but it is not an option! I ordered a very expensive Alice and Olivia vegan leather jacket from Saks Fifth Avenue. NEVER received the jacket. contacted them. They made me wait an additional week to see if would arrive. Never did! Contacted them again and they submitted a claim and later contacted me to tell me they denied my claim after three weeks of waiting I am out of 630$ and no resolution from them! Very unhappy!!!!

I’ve never in my life felt so humiliated and discriminated like today in this Saks in the perfume department. To the managers of the city brickell saks, you guys have to training better your seller in education, customer service and the brands that you have!!! Today 10/16/2022 in the afternoon I went to Saks to the perfume department and a middle age lady with a dark red hair put it up (don’t know her name but she is **), tried to show me some perfumes, I told her that I buy perfume from a web site that they are cheaper than Saks. Immediately she changed her attitude and started to look at me in a bad way, another guy (tall, dark hair and ** too) came and started to asking me how much the Delina cost in this web site, I told him that the difference is 70$. I asked her if They had Xerjoff (an Italian collection perfume brand) and she looked at me and says in very rude way that she didn’t know that brand and the guy says the same thing …. THEIR FACES WERE Like “you buy cheap things and that brand nobody knows it“!!!

I have ordered something in April. Still haven't received my refunded money. I contacted them a million times. The dollar rate in my country has increased. They are unresponsive and very careless. This is a scam.

Horrible experience shopping https://saksoff5th.com. I purchased 4 items on the website but only received 3. I called customer service and they said my claim is denied. I thought this was a reputable company. DON'T SHOP HERE!

I purchased a dress online and when it arrived, I immediately tried it on but it didn't fit well so I packed it neatly back in the box, attached the return label and tracked the shipment back to Saks which they received 2-3 days later. They sent an email confirming that they received the return and my refund would be processed back to my original form of payment.

I never in my life have shopped at "SAKS" nor do I know what the store is. The store ended up with my card information. I was charged hundreds of dollars, the entire amount on my card! There was no refund offered. No wonder business is good! You take money of people that do not even shop at your store. VERY highly disgusted in this "business". THIEVES.

After discovering a t-shirt was missing from my order, I contacted SAKS customer service. I was told it would be 2 weeks before I would receive a refund. I never heard from SAKS. I called after 2 weeks and was told my claim never moved forward. THEY DON’T KNOW WHY. Now I would have to wait another 2 weeks to process another claim. SAKS should stop claiming to be a Luxury store. SAKS obviously has decided to put greed ahead of service. I’m a 25 year credit card holder at SAKS and it’s sad to see the decline of a once wonderful store that used to appreciate its clientele. Order at your own risk. Buyer beware.

SAKS FIFTH AVENUE is horrible and cheating people out of their money. I returned two items was only refunded for 1 and I was told the other item wasn’t in the box so I won’t get refunded because the worker didn’t remove all the items from the box and logged them. I told them I wanted proof that the box was thoroughly checked. Go play back cameras and see if everything was pulled out the box. They just denied me of my refund.

SAKS OFF FIFTH. Return policy sucks, there is no one here to help you get your refund on time, they have had the return over 15 days and still have failed to process it! I have called over 8 times and keep getting the same liessss and still waiting for my return!

Saks Fifth Avenue online didn't honor the discount and cashback through Rakuten. I will not shop there for Christmas or ever again. I called customer service, and they promised the manager would get back to me but it never happened.

I ordered some $300 Versace sunglasses for my mother for Mother's Day. The same day it said my order shipped and a label was created. A week later I track my package and it still says shipping label created only. 2 weeks later (AFTER Mother's Day) still says shipping label created only. After the 4th time contacting customer service, they say it's probably lost in the mail and to get a refund. They approve me to get a refund and says it will take 10 business days. It has been more than 10 business days and still no refund.

These people are a complete joke. They have not issued my return and they have had the product since April 14, 2022. They keep saying it will be sent and won’t even send me an email at all! I will have to go to BBB and my bank for help.

How the heck are you idiots going to take my dam $4100+ for a BVLGARI watch… AND GIVE ME AN EMPTY WATCH BOX IN THE MAIL!! I have never seen any store more pathetic than this.. “top-notch” my behind, SERIOUSLY!! Couldn’t even replace my watch, then want to say it’s going to take 7-14 days for my refund. THAT'S BULL CRAP!! You ** idiots need to learn customer service as well, don’t tell me to stop yelling when it's my money on the line for a damn empty box you decided to send without my watch which is now out of stock. So thanks a lot dummies.

I get online a dress from Saks 5th Ave, returned, because wasn't what I was expected, it's already more than 3 months, they do not return the money, contact customer support 4 times, always same answer, "It's in a process," avoid this stores. They are stealing money from people, I have proves. Who need it.

This company has horrendous (that is an understatement) customer service. Forget returns, I have been waiting for nearly 2 months and have heard every excuse. I finally called consumer relations and BBB and will tell everyone that will heed this advice. Do not buy here, they will not back the customer and you are left taking your own time out of your schedule to do reports. I finally called my credit card company and put in a dispute. The company many made excuses, they blamed Covid, or the current Ukraine situation as reasons why I haven't received my refund as yet. Please go elsewhere, the quality of their merchandise is also questionable, spread the word!!!

I ordered Dior Nail glow in 2/21/2022. It is close to a month later and I still have not received my product or a refund. I have phoned them several times. Most companies I have ordered from would have taken care of the problem right away by issuing an immediate refund. I am still waiting despite several calls. I used to go in the local Saks to purchase make up. I will no longer patronize them due to their poor customer service. I would NOT recommend ordering anything online from the Saks Fifth Avenue as you may never receive the item along with not seeing your money again.

I ordered an item for next business day delivery and my debit card has been charged and their Fedex tracking showed me a delivery day and when they couldn’t deliver on the delivery date they changed status to “delivery pending” and now I will be leaving the country so I can’t get my item and I am very devastated and they kept lying saying Fedex has my item until I involved my an attorney and then they decided to tell the truth and now my refund will take 14 days ….Please please don’t order from the store. I would not refer them to my archenemy.

I around Christmas I received as a gift a pair of the Christian Louboutin flip flops. Unfortunately the shoes seem to be a little too small so upon the return of the shoe at the Saks in my area they told me they did not have the next size up but I could place the order online. The funds were refunded and I went online to place the order as suggested. The size was available. I placed the order, paid and was given a confirmation that I would receive the shoe by MARCH 22nd 2022. The date of the order was placed JANUARY 9th 2022. Disappointed but still accepted it. As of February 4th 2022 I received another email saying that the shoe would not arrive until APRIL 12th 2023. This prompted me to call the customer service department and see if I could get some answers.

If I could rate 0 stars I would. I placed 2 orders at the beginning of last month. Supposed to be delivered via Fedex, SIGNATURE REQUIRED. I woke from home, there is no way I would miss a package. Fedex lied and said they delivered both packages with signature. I have called SAKS and Fedex at least 10 times to ask for proof of signature. I have been hung up on, then finally told there is nothing either party can do. Over $400 of hard earned Money lost because SAKS refuses to take responsibility and would rather just take and keep my money.

LIAR. The horrible horrible shopping experience, I did a return 3mon ago, I called Saks customer service million of time to get my refund, They gave me THE SAME ANSWER: "We did issue your refund. You will receive it." That is the BIG LIE, 3months passed I still have not received it!!! I wish I could give NEGATIVE STAR!!!

I received a sweater on 1/13/22 and returned it the same day since it was too large. I saw from my tracking info that they received it back on 1/21/22 so I called a few days later to inquire when I would be refunded to my PayPal account. I was told it would take up to 10 business days to see my refund so I waited patiently. On February 2nd, I received an email saying that they would be issuing me a gift card for $163.30, the price of the returned sweater. I immediately called customer service and told them I did not want a gift card, I wanted a refund to my original payment method (PayPal). The customer service rep opened a "case" for me and provided me with the case number.

If I can give negative stars, I would. I ordered a jacket on 12/5 and I was notified it was delivered on 12/11. I didn't get the delivery and notified Saks right away on 12/13. The item was not in stock anymore so I wasn't able to get an a replacement. Instead, I was told that an investigation was started and that an refund will be issued 7-10 days after the investigation was complete in about 2 weeks. I forgot that it was going to take so long and called Saks again on 1 2/21 asking about the refund which they told me would be issued in 7-10 days. Come January, I still haven't received my refund. I called 1/18 and asked about and was told that my claim was denied and that I wouldn't be getting a refund for the jacket that they didn't deliver!!!

Absolutely horrific experience with what is supposed to be a "luxury" retailer. I ordered a top from them in December and upon receiving it realized they sent me the incorrect top (with the tags for the correct top). I called CS immediately and she was extremely apologetic and helpful and said to return the one I received and that the correct top would be sent out to me. A week later, I called back and was told the correct top wouldn't be sent out to me until I returned the one I received. I needed it ASAP so I just ordered another one and sent back the incorrect item.

Agents answer with names like Shamika, Tamika who place calls on mute and then disconnect customers. Most of them couldn’t understand basic questions. What a shameful way to run a prestigious business. Agents lie and say their computers are broken then hang up on you! Never ordering here again.

I order shoes with a promo and they sent me wrong size. I want to exchange for the other my correct size. That's not an option. I offered to purchase the correct size with the 200$ and I was refused and told that not an option. But I'm like unsent me the wrong size. Blah blah. Jeannie very rude and doesn't want to help. I guess they will ultimately lose the $700 because lack of laziness in helping me. And secondly I tried ordering a wallet online and didn't offer gift wrapping or expedited shipping so I called and jeannie from tampa couldn't help.

I am very upset with my experience working with Sharon ** at Chanel. I bought a bag through her and it is only 3 months old and is fraying all over. A $4,000.00 bag should not be fraying only used a handful of times and only 3 months old. I reached out to Sharon and she is very dismissive towards me, rude, and pretty much said there’s nothing she can do to help me. She is all about making a sale and isn’t there for you when you need a repair. I will not work with her again or buy a bag from this Chanel again. As a client who spends a lot at Chanel I am very, very disappointed.

I made a purchase on Black Friday and at the time of checkout I applied the promo code where I'm suppose to get a $75 gift card with my purchase. Unfortunately, I never received the gift card when my package came and so I called customer service twice and they basically said the code was never applied. I'm 100% sure I applied it because I saw it in the cart at the time of checkout and I purposely bought two pairs of pants because of the promo! Anyway, my point is even if there is a glitch in their system, I'm still suppose to be eligible for the promo and they should send one out...but I was denied. Twice on the phone, they said they messaged to higher up...never heard back. I decided to chat them online...they closed the box...SO RUDE. WILL NEVER SHOP THERE AGAIN.

Do not order from Saks website. Just order from the designer website directly. Will lie about your order being in 'backroom" for pickup then cancel order last minute. Save yourself the burden and just go to the designer website. You will end up waiting a week for an order just for it to be canceled.

I bought a pair of shoes from Saks Fifth Avenue over a week ago. However, the seller never shipped my package. I asked customer service for a refund but they refused my request. Now I lost my money and did not get anything from this shop. This is the worst shopping experience ever!!!

I ordered a blouse online, returned it same day I received it. They received the return but didn't issue a refund. I contacted customer service with difficulty, they dropped calls. Finally, they promised to issue a refund on a certain date but they still hadn't. So they basically stole my money.

Ordered Amouage fragrance from website #saksfifthavenue using a 20% off promo. Upon unwrapping all the layers this is what was inside. For a nanosecond I thought I was like the boy in Willy Wonka who won the golden ticket. Then I realized that a very sophisticated theft had occurred, likely an inside job, and the coins were placed to approximate the weight of the perfume bottle. Customer service at Saks offered a refund, after keeping me on hold for close to an hour. However, they refused to honor the original discount should I buy the product again, which was now sold out anyway.

Do not. I repeat do not buy anything online. They are a huge sham. Their customer service is a bigger sham. Absolute sham. My friend gave me a gift card for my birthday, I went to use it. The website prompts you to enter a credit card when using a gift card and does not allow you to move forward with the purchase unless you’ve done so, they state, just in case the amount is greater than the amount on the gift card. Mine was not. It charged my credit card anyway. No joke.

I'm extremely disappointed with the experience at Saks Fifth Ave Chanel boutique at Boca Town Center Mall, I bought a $8300 bag from them and they packed a damaged piece which was on their display, when I noticed I tried to return it but they refused to do it. It was my 20th anniversary & birthday gift from my husband but it's just a disappointment, they have ruined my birthday & anniversary. I was waiting for this bag for so long and paid so much money for disappointment. I will never shop from saks fifth or Chanel again.

Their website posted a discount of 20% off. I placed an $800 order and they removed the discount right as I ordered and refused to honor it. I tried emailing their Customer Service and the email BOUNCED as undeliverable. I called twice and spoke to their call center in South Africa and they said they would fix it and I got an email saying they would not fix it. Run Away.

On 9/26 I purchased a handbag online & was given complimentary shipping which was appreciated. My package was out for delivery 9/29, then I received email from FedEx saying it can not be delivered due to incorrect street number. I called FedEx & was told to call Saks. I called Saks & the rep told me to call FedEx. I told rep & asked him to call FedEx. I was on hold while he was trying to contact FedEx then he said he was unable to get hold of anybody.

Went shopping online for a suit, had a question about size and decided to try customer service (which these days aren't very good in many places). They were great, bought a few items and the site was easy to navigate, was able to return a shirt without a hassle (unlike some other stores) and they had excellent customer service. A+.

I ordered the Ella Tote and FedEx claimed that they delivered my package. However, they did not. Saks refuse to refund me because it shows delivered, no signature required. Do not order online from this store. This was my first and last time. I now have to call Chase to get a refund.

I bought a Versace t-shirts from them Which never delivered from my house. I have camera in front of my door. This day I received package from Neiman Marcus In from Bloomingdale's But not my Versace t-shirts from Saks. I call customer service. OMG those people are the worst. The guy even dare to ask me to send them proof of where I was when the package was delivered. I was so offended that a company can treat people that spend money on the ** like that. My advice to you buy your products somewhere else. I promise you will be a lot more at peace.

Back in March I call over the phone to place a order for a purchase for over $700, asked that a signature be required so I know my package is placed in my hand. I even overnight shipped which was an extra $75. FedEx forged my name and left package on my porch which got stolen. Saks and Fed ex went back and forth about who’s going to pay me. Then Saks told me they’ll give my money back if I file a claim with fed ex. They’ll refund, told me I’ll get my money in 2 weeks. No money ever showed so I called then they tell me under review. Waited 3 weeks told me they can’t, then Manager Engrid or Ingrid tells me to do a police report and I will receive my money, 2 weeks since no money. I called 7/8/21 and the worker said Engrid put in the notes to decline my claim but she’s the one who keeps telling what to do to get my money. It’s now July and this took place in March. I need my money back. Worst company ever.

WOW. Where do I even start? I did not expect this kind of horrible service from this company but I will NEVER purchase anything from here again. On June 26th, I texted a sales associate to place an order for designer heels. Upon charging my debit card for $1040.26, the SA claimed that the order could not be processed and asked me to check to see if my bank flagged the charge as fraudulent activity (which in fact, I now believe it is). I double checked and the money had been taken from my bank account. In fact, I even called my bank and confirmed that the transaction was not a pending charge and they even provided a transaction ID #.

Experienced the worst customer service this month that I've encountered - anywhere. Item arrived, as described, but the price tag on the garment was $20 less than what I paid. Normally, this is something Saks has happily fixed in the past. BUT, because the experience was so different, I decided to research if the company had been bought. Worse - Saks Fifth Avenue spun off its entire etail (the whole of the website) to a holding company. They've certainly outsourced the site's call center. It was clearly overseas - this was new. I could hear dogs barking in the background and was put on hold several times over three calls - two of which "dropped" and I was disconnected.

Will not spend a single penny in this store ever again.

I purchased a pair of Ferragamo shoes from Saks, which did not have clear information on the size of the width (strangely they have different widths for the size). I am a small person and have always wore the narrowest shoes if there are options so ordered a size plus just to be safe. However, when they came, they were way too small and narrow and would not fit when I tried them on. When I took them to Saks store and also called customer service, they refuse to let me return or give me any kind of coupon or form of consolation. Very money-oriented company and treats customers terribly. Do Not waste your money by giving business to this company!!!

I returned an item at Saks Fifth Avenue online. They are not refunding me. They are just giving me rhetoric and run around. That it’s my bank. I just want my money. DONT SHOP HERE! I’m reporting them to the Better Business Bureau.

No longer exclusive - seriously overpriced. Too much cheaply made labels on sale. Staff lazy and not helpful. Dressing rooms dirty with many pins on floor. Not the store of my shopping from over 50 years! Macy and Bloomingdales are better staffed but also too much “stuff”. - Hard to move about store due to crowded spaces.

Purchased a high end handbag on May 9th and that was the only time I received an email from them. Fast forward to Saturday May 15th with no communication from them regarding that purchase so I decided to call the store. I spoke to a rep and was given the most outstanding lip service I’ve ever received! We went round and round and I was told something about system upgrades etc., and Nothing was resolved at all! I had also emailed them the day before this and was given a case # and was told I would hear back from someone but that day never came.

Terrible!!! I returned an item 2 months ago and am still not reimbursed for it. I called them 8 times and every time I get a different answer but never a resolution. They just keep on postponing and few times they hanged up on me! I can't believe that this happens with Saks! I just want my money back!

Still waiting for an order placed in March. I have contacted customer service multiple times and am regularly told the delivery will go out “next week”. It’s like dealing with a fly by night Chinese company. Sad to see Saks resort to such horrid behavior. This will be my last purchase. If it weren’t for the fact I was paying partially with gift cards I’d just cancel. Walmart provided a better customer experience. Use a more reliable vendor.

The store is set up with little vignettes featuring different styles and what to wear and how to wear it. Salespersons are extremely knowledgeable and friendly. Always eager to help! Their perfumery and makeup sections are amazing and their staff is knowledgeable about the latest trends. A fantastic shopping experience.

I ordered a free people outfit for $67. The day my order arrived the price was reduced to $41.66. I started a chat online and was told I would be issued a price adjustment for $25.54. After weeks of chats (I have screenshots of these discussions) and many phone calls I was never issued the price adjustment. I filed a complaint with the BBB and within a week was issued a credit of $18.82. Not the correct amount but I was tired of dealing with them. I will NEVER buy from Saks again. I'll give my business to other reputable high end stores. Pathetic!

First I would like to tell all consumers to remove any credits you have on Saks and any other companies account. DO NOT SAVE THEM. Saks debit my account for $106 on a pre-order account once the order was shipped. I got the item. Done. Then two weeks later took out another $106 for the same purchase. Customer Service was useless. I spoke to at least five people who all transferred to unknown department. Unaware of their process, I held on and on and on. Music playing in the ground and stuff. I hung and call again. Same thing. Finally I got a guy who promise he will connect me to the correct department and would not just transfer me. It took me over 3 hrs to finally speak to someone. I believe she was in verification department. I stayed calm and I know she wasn’t the problem and explained my situation. She was a great listener. She explained Saks' system is having a glitch and taking money from customers.

I made an online order. The order was apparently delivered and I never received it. The company will not credit/refund/or send a replacement. Pretty despicable for a company that sells “high end” product. Don’t ever order online from this company. They will not do anything if you do not receive your order. PayPal couldn’t help me either.

My boyfriend recently got a credit card which gives a $50 incentive for Saks Fifth every 6 months. We had never shopped at Saks Fifth but decided to give it a try since we had the credit. He ordered a set of whiskey glasses in early-mid November as a Christmas gift. Originally it said that they would arrive early December. They never arrived so he emailed customer service for an update. After waiting several days with no response, he called customer service. They assured him that it would arrive by Christmas. The item had not even been shipped by December 23 so we called customer service again. We were on hold and kept getting bounced around for over an hour. Then they hung up the phone.

Not fair. Bad experience. Before I decide to order I saw the product in pink. So I made an order and paid. But after I pay The product on the website turns to red!. And when the product arrived, it was red.

I was presented with new Gucci loafers in a different color. I opened it up and they had creases on the top, which is an indication that someone has tried these on and have stretched them out. Also, they were missing the silk cloth bags that it comes with. These were so creased on both slippers that it was hard to overlook, and honestly, who wants to spend $800+ on shoes and receive worn ones? It is not a good feeling. My previous loafers (bought directly from Gucci) had no creases on the leather and came w/ the aforementioned cloth bags. These were literally just thrown in a brown box with one layer of bubble wrap. The case was banged up and had all these stickers/writings on them... Obviously, used.

Do not order from Saks online or buy in store to retrieve through the mail .... I ordered a YSL purse for my wife and when it arrived I immediately knew it was fake .... has a funny glue smell, the dust bag was dirty ... and the card of authenticity had been ripped .... When I scanned the label on the box it went back to some boutique store in NY ... However I live in Sacramento... Tags were a different price than it was supposed to be....

Purchased an item which required a signature upon delivery. I received an email stating packaged was delivered which baffled me because carrier never rang bell nor did I sign for any package. This ordeal occurred on Jan 13, 2021. I contacted customer service informing them I never received any package. The rep said "you signed for the package". I tried over and over again explaining I didn’t sign for anything. I went to the extent of waiting for the FedEx driver to inquire about the package.

Stay away from purchasing anything online through Saks!! My boyfriend ordered a purse for me recently off the Saks Off Fifth website, paid for it, paid for the shipping and the customs (we're in Toronto, Canada). Firstly, it took very long for the purse to get here, and once it got here, it was the WRONG item!! When I tried to call them, I kept getting placed on hold, they would not put me through to a manager as apparently there was only one manager on duty and the wait time was even longer and I spent a total of 2.5 hours on the phone with no favourable outcome for me. They were NOT able to ship me out the correct item and claimed that all they could do for me is offer a refund, but I'd have to pay for both customs and shipping myself again!! How absurd it that?! The charges ended up being over $50 for an item that was $250, just to return it! I'm left with no replacement, and a $50 out of pocket fee with nothing to show for it.

WARNING. Terribly run business, horrible customer service. Purchase your clothing and accessory from another department store, not Saks Fifth Avenue. Saks Fifth Avenue has forever lost my future business. Can never reach a live customer representative in any department. No one in the store, in multiple different departments, picks up the phone. Customer service 800 number is outside of the store and appears to be outsourced to the Philippines and repeatedly transfers you to a line inside the store that no one answers - just rings & rings & rings. Customer service never comes back on the line you’re your transferred call is not connected.

I placed 3 orders with a discount code on Thursday, had two of them confirmed, and one subsequently cancelled due to claiming the item is out of stock. I checked online and my item was NOT out of stock. I called customer service the next morning to find out why 2/3 of my orders were cancelled and they said there were no notes in the system so they would have someone reach out to me within 24-48 hours to clarify. She did confirm that 1/3 of my order was successfully confirmed, being processed at the warehouse, and will be dispatched for shipping shortly. I was upset that 2/3 of my orders had cancelled but at least I was promised that someone would reach out to me and that 1/3 of my orders were on its way soon.

I ordered glass bowl that came damaged. Called customer service, sent pictures to support, was told I am going to receive refund within 2 weeks. The person confirmed the pictures received and confirmed the damage. After 1 month still no refund. Called customer service 6 times already and no help.

I placed order number ** which included a blazer and a pair of shoes. Subsequently, I received two emails to cancel the items on the basis that the items are not available. I checked online and I found that the shoes in the size I ordered was not available, however, I was surprised to see that the blazer was available in my size.

I purchased a gift for a family member back on January 4th and had 2 day shipping through shop. I never received the item. I have been in contact with customer service every week for the past 4 weeks. The customer service Dept is based out of Africa and every time I call they tell me the same story it’s being processed. My 807.00 is being processed and they lie every day and tell me it’s been approved and then they hang up on you.. So here we are today same story. No refund but it’s been approved or processed

I ordered women’s sneakers October 26th, 2020. I received them within a few days. The day they were received, I tried them on, and they were too large so I repacked and returned same day. A month later, Saks stated that the package was currently lost, but would still issue a refund, due to the circumstance showing usps shoes still in transit somewhere. I received a gift certificate on December 15th.

Bought a Staub cocotte online for the holidays. They sent a BROKEN Staub cocotte and still no refund after a month. Said the refund was issued and initially asked me to wait 10 business days. 15 business days and many phone calls/online chats later, they still told me to wait "2 business days" and even suggested that I go to my bank. What a ridiculous experience! Do yourself a favor and don't shop with them, online or offline.

I placed an order with several items and 2 were missing, but I got 10 sets of toddler pants that I didn’t order. I called to get a shipping label to return said items and report missing items. I shipped pants back to them but after calling their customer service dept. on several occasions, they never refunded my money for missing items. Total was about 70.00, this happened in August 2020 and I recently received letter in January 2021 stating they did research and would not be refunding my money.

I purchased a Moncler Agay jacket from SAKS online application on Dec 21, 2020 for $1219. The order was listed as processing and payment was taken from me via 5 SAKS gift cards and also a small charge applied to my VISA credit card for the balance. The order was never delivered to me over the next 2 weeks and no email update was provided. The SAKS app listed the item as processing for 2 weeks but never to delivery phase. I opted to call Customer Service (CS) in early January and inquire what happened. They said that they were terribly sorry but the order was cancelled shortly after I placed it and they were sorry for the inconvenience. They never mentioned why they failed to send me an email.

I've never seen a store be so unorganized. The communication in the management department is terrible. Courtney one of the managers there is a horrible role model to be in the position that she's in. She has no idea what she is doing and she lacks basic common sense when it comes to handling problems that occur. She lacks the ability to have understanding of customer care and has no regard for the problems her stores causes for customers. I seriously have never seen a more inexperienced and cold closed minded person in a Management Position. Whom has made shopping there the worst shopping experience of my life..

I purchased 5 items from Saks Off 5th sent in one box. One of the items was missing. I called Saks Off 5th immediately and 10 days later they are refusing to send the item or issue a refund. I went on their Facebook Page and found out that they are doing this to hundreds of people. Don’t buy from Saks Off 5th online, you will not get all of your items or your money back. They are also not returning individuals money when they make a return either. I think they have turned into a SCAM company and I have reported them to the authorities.

I once waited at 2:00 AM in a Jack in the Box drive-through for nearly an hour before an employee walked out and told all the drivers to back out and leave because there was a drunken homeless man being belligerent at the service window. That was a vastly superior customer service experience than my first and only time shopping with Saks Fifth Avenue. I sincerely wish that was hyperbole.

I am no longer supporting Saks or Saks Off Fifth after my recent HORRIBLE experience with them. Long story short..they have stolen money from me. I was waiting on an order containing 4 items and upon arrival, the package contained only two items. I contacted their "customer service" only be told that I should have 4 items and to start a claim and wait. When I called to express dissatisfaction for having to wait for a refund the reps (who were clearly from outside of the U.S.) decided to hang up on me and screen my calls. I even had to call private to get someone to answer. So not only am I out two christmas gifts, but also the money for the gifts.

I place an order on 11/07/2020 for a pair of Gucci Sneakers for an order total of $737.63 USD. The shipping carrier claimed they delivered my package on 11/13/2020 to which I never received. I’ve called Saks 5th Ave several time for them to help locate my item and have had no help whatsoever. Saks 5th Ave have also declined a replacement or refund. They expect me to just lose $737.63 I will be disputing this with my bank, cause it’s not fair I have to lose that amount of money. Worst online experience ever. Avoid ordering online from this retail store. Don’t recommend it at all.

I returned some items with shop runner. I had proof of delivery. I could not get my money back for 2 month. In order to get my money back I had to spend a lot of time on the phone. In October I ordered some hair products, which I never received. Saks denied to return my money. I called many times. When I asked to speak with supervisor, I was left on hold for 30 min, after 30 min I hang up.

UPDATED 12/22/2020: Saks has my return item since 11/3/2020. I called customer service on 11/25/2020 to check refund status. Refund was not processed. I was told it would take an additional 15 business days to process the refund. The 15 days have lapsed and still no refund. I will be disputing this charge with PayPal.

Saks did refund my money. I called 3 times, emailed or messaged 3 times, but they did refund the full amount of purchase. The dress was wonderful but the zipper was an inferior product.

If I could give negative stars I would. Have been trying for months to get my money back from this company. I have called customer service so many times I have lost count--they give me the same line every time. I have tried emailing--no response. I have tried direct message on Facebook--no response. I would literally shop at Walmart for the rest of my life before I would shop at Saks again.

Placed an order from Saks Fifth Avenue, never received my order, they refused to help me even though I've been shopping with them for many, many years. I'm completely disgusted with the level of treatment. I also reported the incident to the Better Business Bureau and filed a dispute with my credit card company.

This was my 1st time ordering online from Saks off Fifth Ave and hopefully the last one. I can’t believe how unprofessional their customer service is!! I ordered 3 items online, one I haven’t receive and the 2nd one was the wrong item not what I ordered. I called customer service the 2nd day I received my order to complain. They told me to rest assured they will fix it ASAP and they will file an investigation. It’s been a month now and every time I call I found out that they either didn’t put the proper documentation or they just forgot to submit the investigation. I’m just so tired of explaining the story of my order every single time I call. My time is more valuable than the order itself. If this was Macys, Neiman Marcus or Bloomingdale's this would have been solved from the 1st call. I can only compare Saks 5th Ave customer service to a foreign store in China or India or may be even worse. I can’t believe this is the customer service of a luxurious store in USA.

(To go to the TL;DR, see last paragraph) About 2 weeks ago, I purchased a backpack from Saks 5th Avenue (SFA) online with a gift card (and paid the balance on a credit card). I got an email shortly afterwards saying that my order was received and that I would get an email after it has been shipped out. 5 days later, I get an email saying that my order was cancelled. I called up customer service to find out what had happened, and was told that the "verification department" called up the number on file and the person who answered said to cancel the order. I have no idea who they spoke to, but I definitely did not receive a call, much less asked for it to be cancelled. I decided to not pursue.

Recently, I experienced a violation via thievery from an order I placed with Saks Fifth Avenue, whereby the order and first line of shipment originated in New York (Long Island) at the same store location. I am reaching out because I know this cannot be the first time this has happened to merchandise ordered from that store location. The sheer level of boldness and comfort from the perpetrators is too high for my encounter to be their first offense.

My aunt was visiting from overseas and wanted 2 items as gifts for her husband and daughter. I helped her look online and recommended for her to pay a little extra and will get her items fast, safe, & secure. Saks website mentions everywhere ‘SIGNATURE REQUIRED’ and if no one is home the package gets taken to the FEDEX PICK UP CENTER for 5 business days. It was the weekend. I knew the order wouldn’t ship until Monday so we selected a rush 3 day delivery and the order would arrive Thursday at the latest, she was flying back the following Tuesday so she had enough time to get her items in the event of delay, or even if I missed the delivery we would still have time to go pick up the package at the FedEx pick up center.. This was not true in my case..

Long story short the head of customer service Andrea and the executive services manager Maxine ** were AMAZING! I never received my package and after a 14 day investigation I was denied my refund. Well honey, I googled and found Andrea’s email and explained the circumstances and run around I got from customer service and she immediately had Maxine contact me. Not only did I get a swift refund of 1,475.00. I was also gifted with 250.00 for my daughter’s graduation gift for the inconvenience. Now that is 5 star service and I will remain a loyal Saks customer. Fed Ex leaves packages unattended on porches in these desperate times uuugh! It is best to head into the actual store because online mail service is sketchy dealing with certain carriers. Anyway suffice to say I’m happy! Maxine was so sweet and Andrea is the best!!

This is my first time to write a negative review like this. The experience is horrible. I ordered a Valmont V-Shape filling concentrate online from the Saks Fifth Ave in March 2020, but when I got it. The bottle was broken and the liquid product inside was everywhere in the package. I took a picture of the product right after I opened my box, and tried to contact Saks Fifth Ave through email, online chat, and call them....there was no efficient response, so I figured out to return the product by putting the request online...then I tried to ship back the product to Saks Fifth Ave....After three weeks, it is today. I got the package from Saks Fifth Ave. I opened the package. It is the broken product I returned to them!

I purchased a Versace Robe for international shipping on April 12th to my brother in Aus for his birthday. The item was delivered with no waist tie. After calling and being on hold for over four hours I finally spoke to someone who said they would check their distribution center and if it wasnt there they would send out the waist tie and to expect an email with shipping information within a few days. I did not get an email so I called again and waited 3 hours to speak to someone. I was told there was nothing Saks could do and was offered 15% off my next order (what!?!?). I demanded to speak to a manager and was told I needed to ship back the item and then reorder which I agreed to. I requested a return shipping authorization and shipping label which the manager said he would email me right away and then he hung up. I did not receive any shipping information.

I ordered a pair of men's Fendi sneakers online on July 2, 2020. Nine days later and there is no sign the shoes are going to be shipped. I have reached out to customer service and have received no response. I am convinced after reviewing customer feedback on this website and the BBB that Saks is indeed operated by the mafia and/or a drug cartel. One thing is for sure, Saks is definitely holding customer orders for as long as they can so the customer's 30 day return window is as short as possible yet blaming Covid-19 for delays which is bull. Saks just wants your money. Nonexistent customer service. No customer care. No morals. No ethics. I should have learned my lesson last summer when I ordered a pair of men's Gucci sneakers. They arrived with damage on the right shoe above the heel.

I do not often spend 1K on shoes, but you would think customer service would match this purchase. I ordered 3 day rushed last week Monday, given a July 3rd Delivery date. I check back today the 7th and it is still processing. I called and they apologize and say they will send me a 15% coupon off of my next purchase (never received it) and they informed me that I would receive a tracking number yesterday. Well I didn’t receive a tracking number yesterday and I didn’t receive one today. I asked to cancel the order because I’ve missed the event I would’ve wanted to wear them to and they tell me I can’t. I need to wait till I receive a tracking number tomorrow (Starting to think they’re required to say that) wait till I get it and request a refund. There is no doubt in my mind this company is owned by a drug cartel.

I have been a Saks customer for many years and have never had any problems with returns. Only three weeks ago, when the unrest in the USA started, did my problems begin. I applied for the RMA and pro forma invoices with returns label for all of my 6 packages. Nothing ever happened. No email, no RMA number came from Borderfree. Nothing!!! To date, my packages are in the garage. DHL cannot send them back. My husband is angry too!!! From now on I will never order from Saks again. There Nordstrom, Neiman Marcus, Mytheresa and also Net-a-porter are great. You never cause problems! Only Saks is worse. I recommend everyone to never order there again!!

I have been shopping at Saks since the 1950s. Saks must now be owned by a Mexican cartel. I returned 5 jackets that were too large faithfully and on time. The company, is it still really Saks Fifth Avenue, acknowledges the returns, but several weeks later, not a dime of mine has been refunded to the credit card I used. My emails go unanswered and after waiting for hours for customer service, they simply read from a script, providing me with no concrete answers. I remember how charming and elegant shopping at Saks was in the 1950s and 1960s, before most of you were born. Do not tell me technology has made life better. The world is at a nadir of existence.

I placed the order since 5/1/2020. They never send me a return label. I received wrong item and I sent the order back, for some reason they sent the same order back to me. I don't know why they refuse to refund me, instead telling me the item is not from Saks. My saks accounts record shows that as well. Anybody know how I can return the item?