Saks Fifth Avenue Reviews

I ordered a dress online and arrived on time but damaged. The package was fine, so the damage was previous to shipping it. The dress seems used, kind of dirty. An awful condition, it should had been checked/inspected before shipping it.

Saks Fifth Avenue's customer service seems to be perpetrating a scam. With an F rating on BBB and thousands of online complaints, they're notorious for shipping issues, denying returns, and withholding refunds. Once they have your money, it's nearly impossible to get it back. I had to fight tooth and nail for refunds and even get the BBB involved. Their delaying tactics are relentless. This appears to be systematic fraud that demands immediate action: stronger consumer protection, accountability and a class action lawsuit. After being a loyal customer for over 25 years, my family and I will NEVER SHOP AT SAKS AGAIN.

Purchased a men's jacket online on July 6th, due to the wrong size, I returned it the next day via FedEx with prepaid shipping label. I also reordered similar type of jacket in smaller size similar one. I never received my refund for the original purchase, although I had received an email confirmation regarding the receipt of return merchandise on July 15th, yet every time I called, I was informed that I had to wait for 14 additional business days after return. The return Jacket was sent on July 6th and as of today July 31st, they are still telling me to wait longer!

Ordered a ring from Saks Fifth Avenue and the shipping box appeared off. When my wife opened the box and then the ring box No ring. Just an empty box. Called customer service literally 5 mins after package was delivered and they opened a case and I sent photos and in the end No refund and No item. Said their investigation said no fault with shipping. So I called Capital One who issues the store card and they opened a case separate from Saks and refund the charges back to the card. If ordering online for luxury goods stick with Macy’s or Neiman Marcus. Lots better online experience and way better customer service. Saks brick and mortar store are great but stay away from online orders.

I ordered two dresses in February from Saks online. One dress arrived with a broken zipper. I immediately took a photo of the dress and filled out a return form and returned it. Since then (it is now the last day of July) they have rejected my return 3 times, and say that the dress was worn and damaged by the customer. I did not wear the dress. I could not have even gotten it on because the the broken zipper. This was an expensive dress, and I've now contacted them at least five times and spent hours trying to resolve this. American Express doesn't seem to be getting anywhere with this either and they are usually very good at resolving disputes. SAKS IS THE WORST customer service I have ever encountered!!!

Updated on 08/17/2024: Welp, after I submitted the video showing the package was never opened, I got my money back.

I purchased a clothes with medium size on Saks website and paid a shipping fee to ship the order to me. But their medium size is WAY TOO BIG than what I normally wear. (My whole closet is load with all MEDIUM size clothes!) I requested a return with return shipping fee wavier - but "NO" according to their policy! They are misleading customer but not willing to take the loss! End up I have to pay TWO shipping fee for the wrong product! Don't buy their products online unless you shop in store!

Ordered a dress for a wedding over a month ago and it was too big. Return was delivered to Saks on 9th July and I am still yet to receive my refund. Why a well known retailer takes 10-14 business days to refund is beyond me. I am now at 14 business days and worried I won’t ever get my refund. Called customer service who can’t tell me anything, except raise a review. I would be extremely dubious making online purchases, as something shady is going on. Reading other forums and multiple people having the same issue. Unreliable, incompetent, thieving!

I ordered a dress and it arrived damaged. I really loved the dress and it was quite expensive. So I called and they sent me a shipping label to return. But then when they refunded me, they deducted the “free” shipping for sending me a damaged dress. I had to call customer service twice before they refunded the money. So I reordered the dress and unfortunately it didn’t work. I returned it and received notice they received it July 3. As of July 25 I still had no refund. I “chatted” with someone online who said my complaint would be “escalated”. Still no refund 24 hours later so I submitted an email complaint. I received a response today that I needed to wait “5-7 business days for my case to be reviewed.” Worst company ever.

My first experience with Saks Fifth Avenue has been very disappointing. We do not have a store in my area and can only purchase online. I was very excited to order a Farm Rio dress, as I have other dresses of the same brand. The quality is typically fantastic. Unfortunately I received the dress with a broken zipper. I was so disappointed because it fit perfectly and was beautiful otherwise. I contacted customer to inquire about an exchange, even offered to pay for the replacement until the damaged item was received and then refunded. Sadly, customer service said they do not do replacements and I would have to return the item, receive a refund, and then purchase again. Sort of a pain but not the end of the world. Customer service asked for pictures of the damaged zipper, which I provided. They started a return ticket and emailed me a return label. I immediately boxed the item and shipped it the next day with their return label.

This experience with Saks has been the worst...by FAR... of any I have ever had with any company, online or in person. Got some award points at my company, they allowed them to be redeemed as gift certificates. Hmmm, who would be a good bet for quality? Sure, that well-known luxury brand, Saks 5th Ave. First order, for a purse, they sent a similar-looking but different item. Returned it, got the refund so no problem, right? Should have been a red flag. Ordered some other merchandise, 5 items.

I have been a SAKS customer since around 1990 and currently hold a SAKS Diamond member card. I’ve been ordering on SAKS.com for many years. Several weeks ago, I received my order consisting of several items, with the exception of (1) missing item. I contacted SAKS via phone and they told me it would be investigated. Then I received an email stating the “Missing item(s) request claim” for case number #xxxx was thoroughly researched and the team has determined they are unable to issued a refund for my request.

I made an online YSL purchase on May 29, 2024 from Saks. The item did not fit and I had to return the item. I returned the item a week later and Saks confirmed receipt/processing on Jun 13th, 2024. The confirmation stated that the refund will be issued 7-10 business days. Here I am 6 weeks later and still haven’t received my refund. Each time I call, I get the same messaging that they will escalate. The customer service agent mentioned that they are unable to issue refunds and it must be handled by their distribution center.

I ordered from Saks.com - item was sent to me damaged. I attempted to return at my local Saks - told Saks and Saks.com are different companies and my local store wouldn’t accept return. When I returned to Saks.com denied my return was denied because the item was damaged - with a letter on “Saks” (not Saks.com) letterhead.

I purchased 4 dresses on 05/23/2024 (for my family event on 06/10) and when I got them, I tried on only 2 of them. The other two I didn't even take out the nylon that it was wrapped with, I immediately requested on May 29 a return (the same day I got them) and returned it on June 4 via FEDEX tracking number **. Then on June 29, I received one of the dresses back with a letter that I passed the store regulation and that I wore the dress! This is a lie and they are blaming me for stealing! I tried to contact them a few times with no luck. I never wore the dress or even tried it on, I don't know what or who is playing games but this is not right! I didn't took it out of the nylon it was wrapped with. I would love to see if they have video recording when and how they send it to me. I'm sure the problem start there.

I ordered a bag from Saks online. When it came it it was missing the leather belt. I called them and they sent me a return label. I refund it right away. After few days. It came back that bag is damaged and rejected my return. I sent them pictures and said it doesn’t look damaged to me. I did not even used it. If you can’t return it send me the missing part. They refused it. These online Saks is fraud. Please don’t order it online. I can’t even use this bag without the belt. I paid around $1200 and wasted my money. Don’t know what to do.

My young adult daughter was supposed to receive a 75 dollar gift card as part of a Black Friday deal in November. She's called Saks at least 10 times since then. All the customer service agents said she should be getting the gift card and "escalate" the issue to a supervisor. Now 8 months later, they still tell her the case hasn't been reviewed yet. I'm disappointed that a company known for luxury has such poor customer service.

My return was rejected due to stains inside and outside. I have informed them that I had tried the dress for less than a few minutes. There are no stains, inside or outside. I sent photos and I have asked to return the unworn dress for inspection. After three weeks, I was told that I should review the return policy. They can't accept the stained dress. Ignoring the facts and using falsified information is not acceptable.

Do Not purchase from Saks online! I ordered a dress that never arrived and cannot receive my money back! They won’t cancel the order though it hasn’t been shipped and the event was days ago. I had no choice but to purchase a dress locally and am still waiting. If I receive it I have to return it and wait weeks for a refund. Don’t do it to yourself. Make a dress first!

My daughter is disabled of one side of her body, I ordered a dress for her graduation. When the dress arrived, it had the security tag stitched between the front and back hem basically sealing the dress so you can't try it on. SO how do you try it on but to remove the string tag. The dress was too large. It was also only 2 days to my daughter's graduation so I knew I would have to go into a store to get a different dress as ordering online would not arrive on time. I ended buying a dress at Bloomingdale's in SHerman Oaks. When I went to return the Saks dress the woman actually treated my daughter with dismay.

I purchased a dress online. It’s been almost a month and I can’t seem to be able to get my money back. They keep saying they expedited the matter but nothing is being done. In the meanwhile they already sold my item. Now they have doubled their money but they won’t refund me mine. Would never buy from this store again. Worse of the worse.

I am deeply disappointed with my recent experience with Saks.com. I purchased an item that did not meet the expected standard of a luxury product. When I contacted customer service on Tuesday (after receiving the item on Saturday), I was transparent about the item being opened and was directed to visit the store for a resolution. After making the inconvenient trip to the store, I was informed by in-store staff that I needed to mail the return instead, which directly conflicted with the first set of instructions. When I called Saks.com customer service again, I was told the return would not be accepted, contradicting both previous instructions.

I used to purchased online with SAKS and SAKS Off because sometimes they have great deals but I will never shop there again. Every time I buy several items, at least one would be missing, they will make you run around making phone calls after phone calls even then they will say they will investigate, and it took 4 months to get my refund. It happened a few times, every time I ordered multiple items this likely will happen. The last straw was I ordered from Saks off and they too did the same thing, it's the same company, but this time they said they will not refund the money for the missing item because they said I have too many returns, so they just took my money!! This company should be shut down, they are the worst. Buyers beware at all cost!! They will say anything to scam you.

I wish I could give "negative" stars for this order. I ordered a dress from Saks in May. Upon receipt, the dress was damaged. It had a small rip in the slit and deodorant and/or make-up stains. It was not in an original Saks box. I returned the item after talking with customer service and uploading pictures of the damage. I was sent a return label. A few weeks later the dress was returned to me because it was damaged! (That's why I returned it!). I've talked to them at least three times since, they assure me they can read the notes and see it should be returnable and will have a supervisor look at the notes and send me a return label. Both times rejected. This is insane. How can I not return a product that was damaged upon receipt. I will never, ever order from Saks again.

I wish I read the reviews of Saks experience before purchasing online from them. I received my items very late and they could not even trace it. I was honest enough to return them when it showed up on my doorstep and now, I am still waiting for my refund. It is >1K worth so it is not a joke. The email I received says 7-10 business days. They said it was a typo and that it is 10-14 days. Let's see if I will receive it on the 14th day. Or else I will call BBB.

Saks used to be an elite shopping experience. Buyer beware- if you are unsatisfied with your purchase and seek to return your product- it will take perseverance and your time to get your refund. I purchased a fairly expensive pair of shoes. They did not fit so I returned them. I used the preprinted label provided by SAKS. I receive notice that my return was received on June 12th- in the email it said it could take 7-10 days to receive a refund (that in and of itself is ridiculous -not another retailer takes that long once a return is received--) then when I called on the 25th to inquire - I was told that the 7-10 days was a mistake and it could take until July 2nd-- I believe that is completely unreasonable and as such- I will not longer be shopping at Saks- horrible customer service.

Can't believe Saks cancelled my order which was on sale online, claimed item sold out. But check back online item still available but only back to regular price!? Very dishonest and terrible for Saks to do shady things like that!

I bought 3 items online, when I received the package there was only one item in the box. I called immediately and told them only one item was in the box, they said they would look into it and gave me a claim number. A week later they sent me an e-mail saying that they investigated it and all 3 items were sent. I called again, they said they would check again, another week went by, I called again, they said the claim was closed and that all 3 items were sent! I only received one item so it’s a she said they said scenario, I had ordered a J’ Adore body lotion & shower gel, it was a big splurge for me, now I have nothing and I feel like I was ripped off by Saks for $140.00!

I wish there was a zero rating on here. Honestly the treatment I received from this store have placed me in a stressful and sad state. I returned 2 dresses that I purchased online because they didn’t fit. A month after return, I still didn’t receive a refund after speaking to quite a few CSR about my refund. I was told refund was on the way and item was received. My last conversation to them inquiring about my refund was that they will only refund me for one dress and the other will be returned to me because the tags were removed. I am so angry with this situation because the dress was sent back immediately with all tags attached after finding out that they didn’t fit. The only good thing that came out of this is that they have caused me anxiety to know next time to check reviews before buying from any store because if I had done it for SAKS, I would not have spent my money with them.

I ordered two dresses for my son’s wedding in end of June. When I received them, they didn’t fit and I mailed them back for refund. They received the merchandise in three days but it’s been 15 days they haven’t refund me and they keep telling me it takes time.

I placed an order on May 23rd. I received half of the order on June 3rd and in the slips inside the package reads that the rest of the items will be delivered in a different package. I waited patiently until yesterday, June 18th, when I called customer service to ask about the remaining items, only to find out that they considered my package “delivered.” They started a claim and immediately sent me a claim resolution saying that they are unable to refund me for the items that I didn’t received neither replaced them at no cost.

If I could give zero or negative stars I would. I purchased a blazer that was expensive and received it damaged. When I returned it they refused the return because they said it was damaged or worn. I said I know! That’s why I returned it. The customer care does not have any communication with the returns department. It seems to me that they are going out of business. They are treating customers as if they are a collection agency. I WILL NEVER SHOP AT SAKS AGAIN! Buyer beware…. IT'S SO DISAPPOINTING. I have been a customer for over 35 years! Read all the reviews…. This keeps happening to customers over and over again. Don’t shop at Saks!

I purchased a $350 bottle of a men's parfum from Sacks online. When I opened the box to my surprise the box of parfum had already been opened. Someone cut the clear wrap completely off the top. There was no receipt in the box and the parfum was poorly packed. If I hadn't known better, I would have thought this was all a joke. I immediately tried to call the Sacks customer service line, but there is no way to actually call them, so I started an online chat. After wasting over 30 minutes of my time, I was given a very disappointing resolution to my problem. I was told that in 5-7 working days someone would contact me to discuss the issue. Discuss the issue? There is NOTHING to discuss. Sacks clearly sent me an open and possibly used or fake bottle and they should immediately correct the issue.

Saks is the worst.. I am definitely not shopping with them! Their customer service agents are the worst.. I made a return because they sent 2 different sizes of shoe.. Now they are rejecting my return Claiming that the shoe is worn.. I sent the photos with no damage still same answer.. I feel scared shopping with them.. This is literally fraud! They never accept return.. Once you shop you have to keep it..now I am stuck with a designer shoes with size 40 and 41.. They refuse to accept their mistake.. I am so frustrated..

Horrible within the last five months. I've been a Saks customer for 25 years +. They returned a return and refused to accept, stating that it was now outside the return date. Mind you, I returned three items in the same order. Asked for a price adjustment today, they declined it at $63.00. $353.00 for a Jacket that doesn't fit. They sent the wrong size. Neiman Marcus and Bloomingdale's are the BEST!

I have been a Saks Fifth customer for past 5 years and have spent thousands of dollars on making purchases here but something like this has never happened. There was this online promotion going on for the month of June and I bought these $2000 earrings from them on Thursday, June 6th. It's June 14 and they still haven't sent out the product. I tried calling the customer care to ask them why my product has not been picked up by the courier company to which they responded they have higher volume and that they shall escalate the issue.

Saks.com continue to be the absolute worst online experience. My last 2 orders & a order or 2 before Saks.com has not been represented well. 1.Last summer, return screwed up. 2. Last winter, we I finally decided to purchase again with saks.com sent a damaged coat. (Final Sale) even more reason to exam merchandise when it comes off the floor. 3. Send MJ handbag that doesn't have both straps. Absolutely MADD!! Last 2 purchase were to take with me on vacation. Very disappointed. Saks.com promise have FedEx pick up the last package. They did not. Customers shouldn't have to take time & energy to make a return when saks.com has fell short. I totally appreciate you get what you pay. Saks.com return policy SUCKsssss! It take a 1/2 month to get our $ back, but they get their $ ASAP

Saks online sent us the wrong item and when we tried to return it, they told us that this was not even their item and so the return was declined. We took pictures of the box it came in as well as the tag (which actually had the correct style number for the item we ordered but was not the correct style number for the item we received) and even said they elevated the concern to the supervisor level who also declined the return. When speaking directly with the supervisor we were told this was as high as the complaint could be elevated. Most likely the item they sent us was a back-stocked item as they probably ran out of the item we had actually ordered. I have never experienced such poor customer service and perhaps as Saks loses customers, their new business model has become that of fraud and deception. Despite having shopped at both the stores and online for over 40 years, we will never shop there again.

I am a platinum member with Saks. I will never shop at Saks again. I purchased a pair of Valentino shoes ($520) that broke the first time I wore them. I tried returning them to the store, and was told I have to send damaged items back and can’t return at the store??? What?? I sent them back, and after 4 weeks received them back saying they would not return because they had been worn. There was no signs of wear, other than broken thong. I called, and they refused to credit my account and I was told the warehouse has the final word. What??? I disputed on my credit card, and they said it was not returned within their return policy time frame. This was not a return, this is damaged merchandise. Do not ever shop at Saks online. There are plenty of other reputable stores for me to spend my money.

Worst company to do business with. Ordered a pair of sneakers, there were the wrong size, Shipped them back the very same day, got notification 3 days later that item as been received, Still no refund. It’s been 3 days over their allotted time which is 10-14 BUSINESS DAYS (That in itself in ridiculous). Now I have two cases open where they’re trying to find out why the refund hasn’t been issued! Once resolved I am canceling my card and NEVER shopping with them again.

I have never written a review for customer service in my life but I am floored by how bad the CS is at Saks. I ordered four coats and returned three all within their 30 day timeframe. I received notice all three items were received as well as refund amount. Two weeks later I received a second email that the refund had been processed, but for only two items. I have reached out three times and two different people from their team confirmed all three items were received back and I would get a refund for all three but they would create a case to be sure.

Absolutely the worst customer service ever!!!! When did they change their return policy to 30 days? It’s definitely not stated anywhere on their purchase confirmation email or their return emails. How is one supposed to know?! No steps taken to remedy the situation. Just lost me as a customer.

I bought a pair of Tom Ford booths months ago. And was gonna wear it for the first time last night and the zippers on both shoe was totally damaged. As you can see in the video. And unfortunately the costumer service can’t do anything about it. Definitely gonna stop ordering stuff from Saks. They just steal people's money and sell them damaged stuff. Very disappointed and will definitely share this with friends and family.

I am not sure what is going on with Saks but they have become just AWFUL! I have been a very loyal customer for years. I purchased $1000 pair of Gucci heels, literally sent them back the day that I received them, they were sent to me with a few scuffs on the bottom of them but the block heel shows that it was obvious that they couldn’t have been worn maybe tried on in the store. I sent them back because of this but also they did not fit properly.

Saks is definitely trying to scam their customers as I have read all these reviews. I bought an 1100 size 14 dress which was way too big. Sent it back and ordered size 10 of exact same dress which I kept and wore 3 months later. I received the size 14 dress back saying it is now now saleable bc the flimsy security sash (just ribbon attached with a flimsy button that child could take off) was not attached. Well, it was attached when I sent it back and now your saying it mysteriously is not? The dress is big and puffy and lots of tulle. Easily could become detached. Plus, I have proof that I kept the exact same dress in a different size. They refuse to budge even with all the circumstantial evidence I have. I assume the distribution dept employees are getting kickbacks based on all these reviews. The worst customer service EVER. I'm not done yet. Next step is small claims court. Someone needs to stop the madness.

I ordered a three row gold plated necklace for a total of $202.77. SFA sent a $60 bracelet that was a match to the necklace I wanted. This was an SFA error. I went through the return process and was told I would get my refund processed in 10-14 business days. At 14 business days, I called and was informed that the warehouse was not processing these returns correctly and I would have to wait another 5-7 business days for the issue to be escalated through finance. Nothing they could or would do to expedite this. In a normal customer service world, they would have recognized the cost of the item to SFA (~$10) and said, "Keep the bracelet for your trouble. We are sending out the correct item today." Instead I spent roughly an hour over three calls inquiring about this return. It is yet to be resolved. To protect my interest in this situation, I will now challenge the charge with American Express.

Beware of Saks! Their customer service is non-existent, and they clearly only care about $$$ at their customers' expense. My package was delivered to me cut open and the contents stolen. I opened a claim with Saks. A few days later, Saks told me there was nothing they could do because they checked the video of their distribution center, and the perfume was put in the box in the distribution center. This doesn't change the fact that the package was cut open and looted before it arrived. Instead of taking ownership of the issue by saying they would refund me or send me a new perfume and take care of figuring out what happened and filing a claim with the delivery company or otherwise handling through their normal process, as a "luxury" department store should, their only response (from multiple customer service reps) was that I should file a police report with my local police department. Excuse me, what??? Are you kidding me?

Terrible web store. It is a separate Business from the brick and mortar and is handled as such. After receiving an item that was not as pictured I sent back, they have now had the item for over a month and still have not issued my refund. In the meantime, I continue to finance charges on the credit card I used to pay for the item. Every time I inquire, I’m told I need to wait another 14 days for my refund. This is unlawful and just business practices and this company should be greatly looked into for conducting business as such. Do NOT recommend.

This store online and in store but especially Saks.com is terrible. The worst customer service over the phone. Their customer service are all foreigners with an accent. They are completely RUDE & OBNOXIOUS. They will not lift a pink finger to help you. They treat the customers like garbage. I received a coupon but it just expired the day before and I wanted to use it because I just came back from a family emergency. I asked if they could honor it and he said no. "No. I cannot help you. There isn't anything. I Can't help." I got off the phone and Nordstrom had the exact item and I ordered it from Nordstrom. I will not give Saks.com any of money unless it is in my benefit. If something I want at any other store for the same price I will order from the other store. Only if there is a benefit from ordering from Saks.com will I order from this horrible store.

Horrible customer service and quality of products received. Buying from this store has been nothing short of a nightmare! I was sent a defective item worth $1100 and they wouldn’t replace it. Even after providing proof they wouldn’t help me out.

I purchased a top from SAKS and received it damaged with makeup stains- it was a stark white top. I contacted their customer service department who had me submit photos. After reviewing my photos, they confirmed the damage and reassured me my return shipping fee would be waived. Upon receiving my refund, my return fee was not waived. When I reached back out, I was told it's a "request" and not a "guarantee" that the return shipping is waived. I have photo evidence from the chat sessions showing their employee stating it would be refunded. They are liars and have no business integrity.

I do not recommend buying from the Saks off 5th online store. I am a former customer who was frustrated by that company's terrible customer service. In the last purchase, I made several orders with various items. One is missing. I made the claim and they practically made fun of me. They told me that they were not wrong about the shipments and that they trusted their warehouses.. That is, they told me that I am a liar and that I don't deserve credit. Summary: In addition to being disappointed, and feeling scammed, I feel that Saks Off 5th has lost the essence of excellence and respect for customers. This site violates the rights of consumers. If you don't want to feel disappointed and robbed, don't buy from the Saks Off 5th online store.

I received an email for a 40% discount on a black purse that I’ve been looking at. When I tried to buy it online the discount wasn’t working. I called the store and after spending half an hour with them on the phone they said they couldn’t honor it. This is completely deceptive advertising, as the email I got from Saks with the discount code included specifically the model and color that I am not being able to use the discount for.

I bought a gift box of Greed cologne for $250; however, I opened the box the day it arrived and tried a sample of it on. Immediately, my skin turn red and the cologne smelled horrible! I am allergic to this cologne. The representative said since I opened the box, this item cannot be returned. It doesn't make sense-two hundred and fifty dollars wasted on a ridiculous policy and non-refundable item.

I purchased a pair of 200 dollar jeans. Unfortunately nothing was delivered and my tracking information shows that the item i somewhere in a warehouse in Tenessee. Saks keeps saying fedex needs to update the status and that they can’t do anything. Every conversation with them they cut short by saying I just have to wait. Mind you this was ordered weeks ago. This is absolutely not the store to purchase luxury products from. Their service is atrocious. Absolute scam!

Sak Fifth Avenue has worse customer service ever! If you would like luxury goods please go to better luxury store so you could get better service. I always frustrated after I spoke with their customer service. They offered false promotions!

HORRIBLE EXPERIENCE. I purchased 3 pairs of pants for $1,300. Got them, didn't fit and was overall very dissatisfied with the pants. One of the pants was the wrong color as well. I returned all of them same day. I get back an email that they received my returns and I will be refunded. Next thing I know, I get refunded ONLY for 2 pairs of pants and they ship back to me the 3rd pair saying, as you didn't select "wrong color sent" when you received the pair of pants we cannot refund you. I called in 7 times at this point, and each rep says, that once the warehouse makes a decision there's nothing they can do about it. It's crazy, cause they sent me a SAKS pair of pants. With a SAKS tag on it, same company, same size, but wrong color and now won't take it back.

Made return of two very expensive dresses (ordered online for wedding in Sept) within two days of receipt. Packed carefully with tags and Fedexed back with tracking. It is now 20 days later, and had zero communication. All it says upon checking my return online is that it has been returned and is being reviewed. No approval or credit. Chatted a couple of times…(worthless) and spoke to someone this morning at 8775517257. They are the customer service of SAKS online. ANOTHER WORTHLESS CONVERSATION. TOLD ME I had to wait another week before they could escalate. Never had an experience like this before. Not sure what to do but out so far about $1200.

Like many others, I too believe Saks Online is engaging in fraudulent activity. I returned two pairs of unworn shoes within 48 hours of receiving them and kept one pair which fit. Instead of getting refunds, I received them back nearly 60 days later with a letter stating no refunds would be issued as the items appeared to be damaged from wear. Absurd! I sent them back unworn and in the same condition as when they were received. I do not even know if these are the exact shoes which were originally sent to me.

I ordered the same dress in two different sizes, they arrived on February 26th, 2024. I kept the size that fit and returned the one that did not (on February 28th). On May 9th, 2024, I received the same dress back and a note saying it is not returnable as it has been worn. What??? I read this happened to someone else as well. The dress was too large, tags were on and it clearly had not been worn. BUYER BEWARE. I will never order online from Saks again.

I ordered a $562.50 cocktail dress online Saks Fifth Avenue which arrived March 23. I did not even put the dress on as I had already decided to keep the dress in another size which I had previously ordered from Saks. I sent the dress back on March 27 and waited for my refund. On April 27 I received a box from Saks with the dress and a note stating the dress "appears to be damaged from wear." I contacted Saks customer service via phone about the fact that I never wore the dress and was told I would receive a second return label.

I ordered 2 evenings gowns from Saks total for the 2 gowns $2,471.70. I got the delivery on April 2, 2024. Both gowns were folded up, in a 14x14x14 box and inside of plastic bags, and wrinkled. I did not like them so I called. Got return label. Saks received the gowns on April 8. I kept calling to get my refund. They kept telling me that distribution center will contact me. After 30 days past, I get a FedEx ground delivered left at my door, and Saks had returned both gowns with a note inside stating the gowns were damaged and therefore they will not refund my money.

On 4/2/2024, I ordered an evening dress for $583 from Saks online. It didn't look good on me so I returned it in less than 24 hours after I received it. The dress was confirmed received by Saks on April 9th. A refund was to be issued within 12 to 14 business days. By May 5th, I had not received a refund or any correspondence from them. I sent them an email asking for my refund on May 5th. On May 7th, they responded that the refund was rejected as the dress had been worn. I spoke to a customer service rep and his supervisor explaining that the dress was returned in less than 24 hours in the exact condition it was received with the tags still on.

Saks Fifth is absolutely horrible. I purchased a jersey jumpsuit online. The item came and I could tell I was probably going to return it. Saw that it had some loose threading along the seam and returned the item. The first time I sent it, they returned it stating the damage was caused by customer wearing the item. I called the representative, they told me I was supposed to email a picture prior to returning if the item was damaged. After stating nowhere in their return policy does it state that and emailing pictures of the damage, they sent me a second return label and case number. I get an email a few weeks later of denial of return, again saying it was worn but now saying it had dirt on the leg bottom.

I ordered Chanel cologne. I was given a tracking number. The information from the tracking number said that the item was delivered. The package was not delivered. Who knows where it is. Saks told me tough luck there was a tracking number and it said delivered. The problem is that they use a delivery service called Pandion. Look at the reviews for the. Terrible. Neither company cares if the delivery driver does their job and your package actually arrives. They could have at least offered an insurance product to go with the shipping. But no they have my money and couldn't care less. Last time I deal with either company

Saks is running a complete sham a business and has ZERO concern for honest business practices. They shipped me a damaged dress, which of course, I went through the proper channels to return all the while letting them know it was damage upon receipt. They have refused to refund the item because of the damage that THEY sent to me. Absolutely absurd and unacceptable. Has taken weeks to get proper assistance and they still are refusing. Spend your money elsewhere. Other retailers carry the same brand anyways who actually care about honest business practices.

I made an online purchase for more than $450 dollars. The box arrived empty. I made the claim and sent photos proving that the item could not be in that box because of how small it was. After several emails they always reply that they can't do anything. Be very careful with this company if you order things online, they keep your money!!! It's disappointing what they've come to.

Saks has absolutely atrocious customer service. I ordered a dress which turned out to not be a dress at all, due to the super sheer material. Every bit of my body was exposed. I tried to return the item and Saks said I had to pay $9.95 shipping. I explained that the item was NOT as described or pictured. In the photo, the “dress” appeared it would cover the parts that needed to be covered. In an online chat with a rep, the rep even admitted to me the item had been photoshopped. And they still will not accept my return, after admitting to false advertising and fraud. Absolutely atrocious customer service. Very sad to see how downhill this company has gone. Wouldn’t recommend spending a penny with these scoundrels.

Received items in my order that were worn, issued a return immediately, returned them.. Now I am being charged for the items, citing they can't accept the return given the condition, when it is the condition I received them in. Customer service is useless and unwilling to help. Never shopping here again.

Absolutely horrible. Spent $500 here to get a $75 gift card for a Black Friday promotion. Went to use it today and they set an expiration date on the card for a couple weeks later. Called as the expiration date is in very small fine print. Never ever buying from here again, horrible horrible customer service. Customer service agent Alejandra said the information is right there in a mocking fashion. Do not shop here.

WOW!!! DO NOT BUY any products at the store and DO NOT SHIP. I went Fifth ave store in New York City. They don't have my size and they said they can order it for me and ship it to me. I did it and they sent me wrong item and none of customer service people can not help because I ordered in store and all the customer service are only for the online. They just keep told me to call to the store or they transfer me to the store but none of them pick up forever. Nowhere to figure this out. After I called 1000 times I couldn't contact no one and one of the online customer team called and finally over the phone I could talk to the store person. They said I can not do anything by phone. I have to email them. I emailed them but it returned. Still did not figure out my problem. Worst customer experience I've never gotten. I won't shop at the Saks anymore. I better go to Bergdorf Goodman or Bloomingdale's.

I'm seething with anger at the complete incompetence and lack of integrity displayed by Saksfifthavenue.com. Not only did I fork over $400 for a product that never arrived, but I also haven't seen a dime of my money returned. Their excuse? Blaming FedEx for delivering to the wrong address. But here's the kicker: they won't even make an effort to rectify the situation. Despite their hollow promises of opening a case with FedEx, there's been zero action taken on their part.

I had the worst experience. I bought two expensive toners at the beginning of 2024 and started using them. In two months, I noticed both items expired, one in 2021 and one in 2022. I couldn't return the items since they were out of their return period. But they refused to make an exception, and customer service kept saying SORRY & refused to start a return. So be very careful when you purchase products online, specifically if they are related items.

This store has been upside down since Eric left as store manager. I called and reached out to speak to the manager Alex but I was told the assistant manager Mauricio can help. So far I haven’t been helped. I send emails to keep a record and I have not received a response. I called to follow up and I was told to be patient. I feel like I have been targeted on some fraudulent scheme they have going on in this store. Beware to make any returns they give you your return back, grab your item and swap it for a fake and recharge your credit card without notifying you.

Same experience as so many here, horrible. I ordered a dress, tried it on, and it was too big. I sent it back the next morning. The return was received by Saks two days later, but no refund was forthcoming. I called multiple times, and started a claim. Mind you this is all still going on almost a month after they received the dress back. Finally, this morning I receive an email indicating that my claim was denied. It took three calls to receive a reason. Their reason was the garment had deodorant stains. The garment was on my body for thirty seconds after a shower, and I had no products on my body to transfer onto the dress.

So many orders are cancelled because they don't have inventory. One has been charged to me and supposedly in transit for 22 days. They won't refund it. They expect me to believe they are still tracing it. How long must I wait? Must be illegal. Certainly a time waste and worrisome money Wise. How much time do I need to put into this refund?!!

How to obtain a resolution! I too made the mistake of not heeding the advice mentioned by all of the buyer beware cases listed below. On February 21, 2024, I purchased the row Margaux 15. It was marked down to $2,595 plus tax bringing the total to $2,825.31. I made sure to select signature upon delivery. That’s a whole other debacle that warrants its own thread. In any case I received my order on February 26th. I was nervous and so I recorded myself unboxing the bag. To my horror, the bag had disgusting stains on the front of it, which was packaged facing down and was not visible when removing it from the dust bag. It also had the UPC tag torn from the plastic tie still attached to the bag but the tag was sitting on the outside of the dust bag but inside the plastic bag. It was used, had scratches on the opposite side, base and was warped. I was shaking with rage that I ran to my printer and printed the return label instantly.

Saks Fifth ave sent me worn shoes. When I tried to return they said they couldn’t because they were worn. Buyer beware it seems with is a ongoing problem with Saks. Very disappointed, will NEVER shop here again… After proving it to my cc company they refunded me…. Saks just charged me again for the shoes. Beware when you shop here online…

Bought defective Gucci sunglasses for $550. They wouldn’t refund exchange or help in any way. Darlene at Las Vegas site is pos.. phone customer service don’t care about clients either. So sad. Don’t buy from them.

#saksfifthavenue=worst customer service ever. They sent me a 100 $ earring. Came broken, I sent it back immediately. I got it on March 27, shipped it back the next day and they had it by March 3. April 10 package back from them saying it was damaged by me after purchase. I barely had it for 1-2 days and couldn’t even try it on as it was broken. Looking at the reviews here I would say never buy from this store. Shady customer service, buy from Nordstrom. Both quality and customer service are better.

I would write 0 stars if possible. I ordered a pair of jeans and boots from Saks Fifth Avenue. The jeans fit and I kept them. The boots were too tight. I tried them on it my house for less than 5 minutes. They hurt and I knew they would not work. I returned them right away in all the original packaging. I receive them back more than a month later from Saks, stating they could not accept the return because "they could not find a a vendor defect".

I placed an order on March 30 and on March 31 I received an email stating that my item had shipped or rather that a label had been created. Fast forward, it’s April 8 today, my item still hasn’t shipped, I have called customer service 4 times, even spoke to a supervisor, and they were of zero help. They don’t know why the item hasn’t shipped since their warehouse never responded to their request, and they refuse to cancel the order and refund me my money. The useless supervisor called Michelle had the nerve to tell me to wait for the item to get delivered so that I can return it! How can I return an item that was never shipped? They have stolen my money, my only hope is that I will receive my refund from PayPal since I have reported them. Stay away, they are thieves!!!

In preparation for the holidays I took advantage of Black Friday shopping. Most of my purchases were made toward the end of November. Two items I purchased for my daughter weren't the right fit. She attempted to return 1 and exchange the other for the right size at the end of January. I neglected to check their return policy because if I had I would have encouraged my daughter to return the items on December 27th (no later). I couldn't believe there was no wiggle room with Saks. There was no option for store credit or exchanges. I never would have expected this from a high end retailer like Saks. I will never shop there again.

If I could give them a -10 I would. I ordered a pair of boots for my wife’s birthday, and even after I left a note for FedEx to not deliver until the date we returned for a business trip (signature required) they attempted the delivery 3 times prior to my return. So I guess shame on FedEx as well! I contacted Saks customer service twice asking them to reroute the boots since they were not available anymore online and twice they told me they can’t do that.

I Never Received My Order And The Customer Service Told Me The Delivery Was Done on March 18- 2024 To my drive way, By UPS, And ask me to To Contact The Police Or UPS to find out what happened, and they don't want to send me another item or issue a credit. Please See Attached Email which was send by Them.

If I could give negative stars I would. I placed an order for 2 items during the holiday season using my Saks credit card but when it arrived one the items was not in the package, instead there was a cheaper, children’s clothing item. When I returned it citing “wrong item received” they returned it back to me because it was the wrong item which makes no sense because that’s why I was sending it back!! I called their customer service who asked me to send pictures of the wrong item and she said to send it back again and that she will send me a FedEx label. I waited for the label but it never was sent so I emailed again—and again—and again—always getting a response from a different customer service person even though it was the same chain of emails, by the fourth person they said I can’t send it because it’s the wrong item!!

Saks is attempting to steal my refund for a return that the tracking shows was delivered twice! The first time they sent it back stating they didn’t receive it in time which was a lie. They received it a week after the return was opened then they proceeded to hold on to it for 45 days. Then Saks sends it back stating they didn’t receive it in time. I spoke to a supervisor and they confirmed that Saks did receive it in time and she sent me another label. Saks has had the second return for over 30 days. I’m sure they will attempt the same fraudulent manipulation of the return again! What a horrible COMPANY!

I purchased several dresses from Saks.com and then I returned a few. I received email confirmation of receiving the dresses but the one dress I did not receive credit for. After 4 calls to customer service they told me that to get the credit for the dress I returned they needed to send it back to me and I had to resubmit the return. This made no sense but if this is how I had to do it then okay. However, the dress they sent back to me was the same style but a different size. I called them and the customer service rep noted the different UPC and told me he would send me a return label. Instead, they sent me an email saying they could not process my return.

I strongly recommend that people NOT shop at Saks Fifth Avenue online. I've been accused of not returning a dress ($345) in the same condition that I received it. I bought the dress on 1/23/24 and returned it on 2/13/24 and on 3/29/224 received the dress back saying that it was damaged due to wear. The dress now smells like a chemical. I have no appeal process or recourse. I'm not sure where the dress sat from 2/13 - 3/29 and the customer service person would not tell me about the process. I feel as if I've been scammed by Saks. If you purchase something - I strongly recommend you return it in person and not online. You don't know what can happen.

No need to go into details of this excruciating experience with Saks. I don’t know why anyone will still order from this company given dismay online customer experience that is universally bad for everyone. This outlet is going down. If you work there, maybe it is time to update resume and look for a new place.

I recently have had a few Saks orders that I unfortunately had to return. They claim their returns process is easy. LOL Not so much. Reviews all over the board are full of people complaining that they never received a refund. Saks return policy states the refund will be issued within "10 to 14 business days". Why on Earth does it take nearly a month to issue a refund? No other department store takes this long. I have had to reach out to their corporate heads in order to get my returns refunded, and also filed disputes with my credit card company.

I ordered a pair of shoes that cost over $500. Saks Fifth Avenue decided to ship this item with Veho delivery company, and with no signature confirmation. Veho is the worst delivery company ever. Their service is trash and they have no customer service. The fact that Saks Fifth Avenue would ship something of this value with such company, and with no signature confirmation required indicates that they do not respect their customers. Saks does not sell anything cheap. And at the very least, and out of respect for their customers a reputable delivery company such as UPS or FedEx should be used, and also a signature confirmation upon delivery should be required. It’s OK because Saks Fifth Avenue does not sell anything that I cannot find at another store. I will take my business elsewhere, moving forward. This is a very cheap and disrespectful practice. The store sells expensive high end items, yet they have the nerve to want to take the cheap route for shipping.

Saks fraudulently charging tax on clothing and shoes in NJ where tax is not applicable for those items. Upon return they don’t refund voluntarily. I had to open 3 PayPal cases to get my money back. Customer service is incompetent and unwilling to help.

I returned 2 items within 24 hours of receiving them. They were marked as unreturnable due to "dog hair". Both items were returned without explanation and denied a returns claim. Neither item has a hair on it.

I could easily just copy and paste every one of these negative reviews because we have all experienced the worst lack of customer service ever from this company! Specifically, DO NOT buy from Saks.com if you actually want to receive the product and/or if you have to then deal with their customer service for any problem. My daughter in law purchased 2 items valued at over 800.00 and after 10 days of not receiving products she called several times and got totally incompetent people.

Saks.com has proven to be a prime example of deceitful and untrustworthy business practices, leaving customers like myself deeply disappointed and disillusioned. My recent experience with Saks.com has highlighted a blatant disregard for transparency, consumer trust, and ethical standards. One of the most egregious aspects of my experience was the handling of their gift card policy. Despite labeling the gift card as "free" in the order confirmation, Saks.com charged me for it and failed to disclose that the value of the gift card would be revoked if items associated with the order were returned. This lack of transparency is not only deceptive but also a clear violation of consumer trust.

I am a frequent shopper of Saks in store and online. I usually keep most items that I order but recently I returned two items from the group of items in my orders. Several months ago I had to call five different different times before I finally received the refund after 50 days. I thought it was a freak incident, and they would never happen again. I am going through the same thing again! I placed an order January 20th and Returned the item 2 days later, they’re telling me it was logged in as of February 6th. As of today March 1st, 2024, I still have not received my refund and I just keep being told to wait. I will not be shopping with Saks any longer. Keeping my money this long is a form of theft. I am very disappointed.

I recently attempted to return a coat bought online, but unfortunately, the process was far from smooth. The store warehouse rejected my return, claiming that the coat had been worn. However, they provided no details or photographic evidence to support this assertion. Despite multiple calls to Customer Service and email exchanges—including pictures I took to verify the coat’s original condition—no resolution was reached. The lack of transparency in their decision-making process left me surprised and frustrated.

DO NOT BUY ONLINE - I returned a $1441 David Yurman ring three days after receiving it because it did not fit my wife. It's now been 47 days of fighting with them for my refund. Although I have an email from them saying they received the return and would process my refund, and five phone calls to their customer service full of apologies and even an offer of a $50 gift card from management saying how embarrassed they are, they have both my ring and my $1441. I now received an email saying they will not refund me my money. 679 reviews claiming the same thing in on Trustpilot. Just insane!!!

I purchased a Burberry leather bucket handbag from Saks Fifth Avenue. The leather tie that closes the bag broke in half 45 days after purchase. I had actually only used the handbag for three weeks. I brought the completely unusable handbag back to Saks and they refused to return same – even though they could easily send it back to Burberry as defective. DO NOT SHOP AT SAKS FIFTH AVENUE for anything expensive. If you want to buy a designer bag, go directly the brand’s boutique.

Purchased a Smythe Duchess Blazer in November. Mailed it back via standard method b/c it was not the Duchess blazer. The back, sleeves and lining were different. Saks would not accept the return of the jacket that THEY sent me. Went to customer service and got a FED EX pick up label for of jacket. Again distribution center would not accept the return saying I altered the buttons.. Reached out to Smythe clothing and they confirmed that Saks must have sent me a wholesale special jacket and not the Duchess Jacket. I have at least a dozen emails to customer service at saks with photos and they can compare the jacket sent with the jacket advertised and they agree that the jackets are different but the case is CLOSED. Now I am out $675 and no Duchess Blazer I have reported this incident to the Better Business Bureau and never thought after being a customer of Saks for 20 years, this kind of dishonesty would occur.

Bought a belt on 12/31/23. Received the belt on or around Jan. 2, 2024. Returned the belt because it was too big on or around Jan. 6, 2024. I get a USED BELT returned to me on FEBRUARY 3, 2024. A MONTH LATER! with a different item number than the item number that was sent on 12/31 and then returned in pristine condition with tags and original packaging. I will NEVER order from them again. I don't know what kind of scam crap is going on but, there are so many stories like mine. Every time I provided them with evidence that it was their error they would send another email stating that the new evidence I provided was the reason I did not get a refund. TWO DIFFERENT ITEM NUMBERS! This Valentino belt is used, has wear on the buckle and belt and they didn't even provide me with the paperwork they sent me with the original order in DECEMBER. DO NOT PURCHASE if you think you may need to return. COMPLETELY DISSATISIFED AND INFURIATED! Saks Fifth Avenue is ripping off customers!

Dress came with missing belt and still waiting for my refund. For such an expensive dress, all items should've been included. Worst customer service ever. Stay away. I should have read reviews before purchasing from here.

I received an online order. The pants I received were way too small. The tag says 52 I ordered a size 42, which is 52 European….The pants size on the waist Is not a 42…The first person I spoke to on the phone emailed me a label I could not access. So I called back and the person on the phone Juana asked me to send a picture of the tags I did that and she said I was sent the correct items…The size is wrong… I know it’s a final sale but the tag on the pants is the style your tag is incorrect…

I have made four orders with Saks in the last 30 days, I received one. I contacted customer service and they said they can't do anything except put a claim in, which will take 7-10 days to complete and another 3 days to refund your money. The items I ordered weren't that expensive, but after I was told I was denied, I asked for the reason why and I was told that it isn't their problem. So I waited 7 business days to be told that not only will they re-ship my items, but they are keeping my money. STAY AWAY FROM THIS PLACE. THE CUSTOMER SERVICE EXPERIENCE IS A NIGHTMARE. I thought that, maybe, I was the only one dealing with this, but after I went online and checked their reviews and saw how bad their reviews were (I have never seen an establishment have 1 star reviews on any platform you check) I contacted my Attorney General.

"Cannot guarantee anything" is the quote of the day. If you want to buy a high end product and receive high end customer service, DO NOT SHOP HERE. I am in shock by how poorly I have been treated for a +$600 order. I hope my review can help you go another direction.

I purchased a Saint Laurent Bag on December 19, 2023. The bag was delivered on December 22 however it was a Christmas Present so I didn't open until December 25. After opening the box I realized this was not the bag I wanted so I went online and started the return process. Customer Service sent a return label and I returned the bag on December 27. I received an email from Saks customer service that they received the bag on January 2, 2024. I kept contacting customer service to see when the return will be processed so I can get another bag.

I purchased a pair of boots in a size 9. They were too small. I returned them, and purchased a size 9.5, which fit well. After Saks received my return of their size 9 boots, they shipped me back a pair of boots, size 8, stating that I wore those boots, and will not be refunded. I have tried numerous times to get this resolved so that I can be refunded. I have submitted photos per their request with proof that I never wore the boots, along with my original order. I am still hoping to get this resolved correctly in my favor. Until then, I will never purchase anything else from Saks.

I purchased a pair Uggs boots for baby online. I placed my order on Jan 2nd 2024. After 3 weeks of not receiving my order, I called customer service. They stated rest assure my package is on its way. I asked them what they can do for the inconvenience. They said I would receive a gift card for $25 in my email. After 1 week of not receiving my gift card, I got an email that the case was closed and I will be getting a refund for my boots. I never asked them to cancel my order!

I placed the order, it came damaged. I sent pictures as a proof, then I recieved an email that I will get a refund. 2 months passed and nothing. All managers telling me the same story "we sent your request and you need to wait 3-5 business days" which lasts forever with no resolution. Avoid buying things for special occasions or things that you might return, because there is a huge chance you will never receive your money back and will spend hours talking to people who don't care and will waste your time.

Hello, I am reaching out to you guys because I saw an article published by NBC Boston on 12/5/2023. It was about a man that had lost a 600 dollar pair of shoes because it was delivered to the wrong address. After many calls to the company, he had failed to receive his refund, and yet with a stroke of a pen, they refunded him back the 600 plus a sizable gift card for his troubles. I am going through a very similar situation. I bought a $1250 Alexander McQueen dress online. They failed to ship the belt with the dress (the dress came with a belt), and so I returned the dress over 7 months ago and we verified that Saks did in fact have the dress back in their warehouse.

I am compelled to leave this review after an extremely disappointing experience with SAKS. I placed an order (Order #**) on December 19, expecting timely delivery before Christmas. The order included two shirts and two t-shirts, with a delivery date set for December 24. The first part of my order, a "HUGO - Ermo Logo Casual Slim Fit Button Down Shirt," arrived as scheduled on December 23. However, the rest of the order, which included a "BOSS - Tessler Slim Fit Tee," "HUGO - Dallejo Logo Tee," and "BOSS - Roan Slim Fit Print Shirt," supposedly delivered on December 28 (Tracking #**), was never received. Despite the website's claim of delivery, the items were nowhere to be found.

I bought a coat from Saks.com in March of 2023. The website advertised the coat at 50% off using a code. I used the code, but it wasn't accepted during the purchase. I spoke to several online reps, one of whom received approval to honor the code and credit my card for half the coat. I noticed that my card was never credited, but I was charged again for half the coat!

So I ordered Amiris in November! Apparently Saks is shipping with a new company. Veho? Well long story short the shipper contacted Saks and myself to state they delivered the item to the wrong address so I let Saks know. Saks said they was aware. Despite the fact that their shippers lost the package you’d think that’ll matter. No. They still tell you wait 10 business days just for an approval that I was already told was guaranteed. Fast forward 10 business days passed. They approve it and say I need to wait 14 business day to receive it. I waited 14 business days for them to say they get 5 extra business days. I wait those days. Nothing was ever done. I was told it’s been escalated to the back office upper management and finance. No one has responded with in all this time. If anyone is looking for a job who pays you to do nothing with no consequences work for Saks. It’s January 15th. We are going on 2 months with no refund.

Updated on 02/19/2024: Hello everyone, I just want to give everyone an update about Saks Fifth Avenue!! It is now February 19 2024 and still today this store has not gave Me my $570! I have talk to the supervisors and everyone at Saks Fifth Avenue job is to tell you a LIE about your refund or your product hoping that you will give up on retrieving any of your money back from them! I will not this store keep lying on my bank that I have a letter from my banker Samantha at Topline Federal Credit Union Bank stating to this supervisor Maria that Topline Federal Credit Union DO NOT DO NO HARD DECLINE! My banker Samantha also told her send the money to our client the same way you all at Saks Fifth Avenue sent my client her $9.95!

Purchased MCM designer sneakers based on the fact that the site advertised them as made in Italy. The sneakers came and printed on the tongue is “made in Korea”… Really! Went back to Saks site and confirmed that it says made in Italy. Clearly false advertising. BEWARE!

Very disappointed! I purchased a pair of heels for my wedding. I was kinda in a rush since the wedding is next month but I still cannot find one that I like. I waited for a week for it to come, but you guys sent me a completely different one, and the one that I ordered was sold out. I couldn’t purchase it again. I talked to the customer service, one of the guy said he already left a note and I should be good to do the return. Then I went to the store in South Coast Plaza to do the return. As I approached to the front desk a lady stared at me and said “Do you see people in front of you?” while she could’ve said “The line is on your left”.

My husband ordered a purse for me, and one of the zippers does not work. I wanted to simply exchange it for the same product with a working zipper, but was informed that Saks does not offer exchanges. Instead you must return the item and reorder it. The problem is there's now a price difference, but their "system" won't allow them to adjust the price to what we originally paid for the item - so we're penalized because they sent a defective product. Won't be purchasing from them again.

In July 2021, I ordered a pair of Christian Louboutin shoes from Saks online. Per Saks tracking they claimed that FedEx delivered my package however there was no footage on my ring doorbell showing an actual delivery other than a truck driving down my street and zero proof of signature and delivery. I contacted Saks to which I provided all of my evidence and went back and forth with a representative claiming I would be refunded. After almost 2 months and no actual resolution I ended up filing a claim with PayPal to which Saks sent them the same garbage FedEx sent which again was no proof of delivery or my signature. I ended up losing $844.68 USD and never received my shoes. Customer Service is the absolute worst and they blame everyone but themselves.

If I could give them zero stars, I would. I ordered two items and only received one of them. I promptly contacted customer service to file a claim. After about a week, I got an email that stated there was nothing they could do for me because "it was against their policy." Apparently, their policy is to take your money and not provide a product.

I placed an order for two items where one came leaking. Because it was a Christmas gift, I contacted CS and said I didn’t want to send back the item until I received a replacement first. First CS rep said ok, but all of a sudden, she ended the conversation and the next CS I contacted said they don’t send out replacement items first. I was in a predicament because I didn’t want to end up with no gift for my friend. The CS offered a measly 10% discount code which at first I refused because they were horrible and couldn’t resolve anything. Anyways, I changed my mind and contacted CS for that discount code and got “disconnected” twice. I have had enough with Saks and will never purchase anything from this company again. CS service was awful and they couldn’t do anything. Stay clear away.

Wish I could give them a zero star. Bought Baccarat brand glasses of total six, and received counterfeit item from Saks.com. So I return and requested a refund next day. However they opened case# and after 3 months later, was advised their final decision is not to refund. What I received was all the same fake glasses in the Baccarat brand box, total amount $708.51. DO NOT PURCHASE anything from Saks.com. My English is not good but I have reported to BBB, Bacarrat and will review everywhere so this would not happen to other people. Shame on you, Saks.com!

I never leave bad reviews but at this time I had a horrible experience. I don’t know what happened with customer care at this store. It’s horrible now. It used to be great before. I ordered a designer dress and paid for the expediting shipping. It was never delivered. I was waiting for the solution for 3 weeks. They eventually cancelled the order after my several attempts. They say they escalate, but they really don’t. I do not trust this company anymore. It’s too bad, because they sell beautiful things. But I will hold up with purchases for now.

On November 26, I placed an order with Saks Fifth Avenue totaling $453.11. The order was shipped in two packages. Issue with the Second Package: The first package, delivered on December 1st, contained 3 dresses and arrived without issues. The second package, delivered on December 4th, was supposed to contain a box of facial cotton and three lipsticks. Instead, it contained only the facial cotton and a water gauge, addressed to a different individual inside the package addressed to me. Notably, I did not videotape the package opening, but I took a picture of the contents immediately after discovering the incorrect items.

I certainly should have read the reviews before shopping with this company! I’ve placed an order with the hopes of getting my order before Christmas. I even paid for express shipping. My order has not been received and it still says in progress! I’ve tried contacting them multiple times only for no one to give me a direct answer. At this point I just want my money back. I can shop elsewhere for the amount that I’ve spent. Do not shop here!

I bought a Jo Malone Diffuser but never received the order. I submitted a refund claim but was denied soon because they asserted that according to their courier - FedEx's tracking history, it marked it as delivered but they cannot provide the picture or my signature to prove the delivery was completed. I called customer service but their associate asked me to contact the FedEx by myself or submit a dispute to my credit card bank. So, I had to dispute the payment but got rebilled later because Saks communicated with my credit card bank to refuse the dispute. It's a very disappointing experience.

Received merchandise, tags off drawstring missing and looked worn. Called customer service. They offered express mail but would have to reorder, be charged and will be recredited for damage pair after receipt. Buyer beware of bad quality control.

Stay clear of this company unless you want to have horrible customer service! They do not care about their customers and their managers/supervisors are absolutely useless. Don’t waste your time or money here!

I ordered 2 Dior bracelets for Christmas for my 2 daughters. I only received one. I spent 2 weeks explaining to them and with pictures showing how only one could fit in the shipped box. Never sent me the item or refunded me and told to dispute the charges.

I placed order with Saks online October 14, 2023. Order was cancelled by Saks. I was informed via email October 17. There was no intention by Saks to return money. I requested refund October 22. Multiple phone calls, spend over 8 hours on the phone and chats. During last conversation I was transferred to so called “manager”. He was extremely rude making fun of a customer, accusing me of lying and being stupid. 1. I placed an order with Saks using 2 gift cards ($400). 2. I disposed of used gift cards. 3. Saks (not me) cancelled the order. 4. I need my money back. 5. What is so complicated about it? Those are Saks gift cards.

Bought a large item from Saks which FedEx delivered to the sidewalk/street, not my house, which of course got stolen right away since it says exactly what the item is from manufacturer. Saks made it as difficult as possible to get help. Made me wait a few days to file a claim. First claim, denied. 2nd claim/reopened claim, denied immediately again, reason being item was delivered. Yeah delivered, onto the street! NOT MY HOUSE. Refuses to refund me. Nordstrom has 1000000x better customer service. Will never shop at Saks again.

TRULY the WORST customer service I have ever experienced. I returned 2 items from the same order in September, they refunded me for one item and claimed they "didn't recognize" the other item, so they tried to ship it back to me but shipped it to some random address hundreds of miles away from me. I have called 4x a week for 3 months now and emailed countless times, all for them to admit, "YES we did receive the dress and YES we sent it to the wrong address with NO RESOLUTION!!!"

Updated on 12/11/2023: I have never ever experienced any other company worse than Saks in my life. I put two items which I received in one box and sent them back using their shipping label in the same box. One item got missing on their side and they do not give me the refund. They use Fedex for shipping so I do not have the weight on my side as UPS does. They are two heavy items and the weight cannot be the same if only one item in the box. Is this the way a company like this steal from customer? I believe I am not the only one who has this problem because I saw someone else's review here for the same problem. I did not believe it until I got the same.

I should have checked the reviews before purchasing. I did not realize they might not accept mailed item returns for free. Before buying, I googled for return policy and Saks's Title said Free Returns & Return Policy so I assumed it is free and did not open the link to see all the details. Now I have to pay 9.95 for a return label. Never ever again will I buy anything from Saks. I really think their title should not have the word free as it is misleading. Now I know that they actually accept return for free in a store. Otherwise, pay!

I bought a Tory Burch handbag from Saks Fifth online. It came but the seam on one side was very poorly done and the leather on that side was torn. I used the online text system to see if I can exchange. One say I could then midway got disconnected. I opened a new text with a new rep. This rep said I could not exchange at all. I was confused. I then called the online number and spoke with a rep. She said I can return at a store which is a hour away from where I live or I can return the product and “possibly” may exchange once I send them pictures of the issue. She would not start the re order for me until the warehouse received my return product. I was fine with that and asked her to send me an email where I can send the pictures of the purse back for proof of why I want to return. She said she sent it already. I kept waiting and waiting and still nothing came over except her return form for print out.

Wow - I used to be a big Saks customer but their Black Friday sale was a scam as noted in other reviews below. Stay away from this company, they refuse to help you and I swear on my life that I put the promo code in there and they are saying that there is no promo code and there's NOTHING they can do. I specifically only bought stuff for the promo - the first excuse they gave me was that Skims brand was excluded. I showed them proof the email had Skims items in it saying Black Friday gift card deals. Then they changed their tune and were just like, "Oh well, you never added the promo code." Well why did I buy exactly $150 worth of merchandise? Don't buy from Saks. I can see why they are going bankrupt if this is how they treat their loyal customers. Literally the worst customer service. Go to Neimans or literally any other luxury retailer. Saks is trash now and it's a shame.

I have purchased from Saks for years and never had a compliant. The one time I don't receive and item and try to get it either credited back to me or a new item sent, because I really wanted the item, I get nothing but customer service taking the side of the carrier. I stated to them I received my whole order minus the one item that was to be shipped from the vendor not Saks directly and they say oh well they say it was delivered. It might have been delivered but not to me. I have cameras and no strangers came to my house and picked that one unmarked box and stole a Christmas variety pack of novelty pretzels, cookies, etc... I am truly ticked with Saks for not making this right. Now I have no product and still get to pay for it on my Credit card!

I have bought from Saks in the past with no issues until this year. The first instance it was a Black Friday buy $150 and receive a $75 gift card. They accepted my order then cancelled a part of the order as they did not have it. This then voided my $75 gift card but I only knew when I went to use it. The rest of the order was shipped. I will be returning it. The following day they ran a special, purchase $225 of beauty and receive a cosmetic bag with samples. The samples were cancelled but the rest of the order was sent. I clearly placed my orders for the promotions they were running, they accepted the order then cancelled and I did not get the promotion in either case. I will be returning both orders but unfortunate how Saks no longer cares about customer service. It's no big deal in the big scheme of things, however quite annoying.

I ordered "Saks 25 Days Of Beauty Advent Calendar". After more than a week I started asking customer service where my order was. I then also noticed that I was very much overcharged for shipping even though it's advertised that anything over $100 is free. I wanted a reimbursement for my shipping fees but they said they would not because it was "international shipping". I had to show them their own website policy that states items over $100 ship for free internationally.

I bought sneakers Dolce Gabbana. I went home walking around. Had terrible blisters on my feet. I try to return. Went back to store. Call manager Sebastian. He would not accept return. I’m extremely disappointed on their service and manager how he handle.

So I ordered an expensive coat for my 5 year old son. After a week of not receiving a package I emailed the shipping partner MAERGO. They responded by saying my address was inaccessible. After going back and forth with their delivery partner they finally admitted in an email that they lost my package. So I contacted Saks’ customer service to issue a refund and they said that technically I had to wait an additional 7 days just in case my package mysteriously made it to my address (after they admitted to losing my package). Ironically on the 7th day (before I could file a claim to receive a refund) their delivery partner claimed my package was delivered to my exact address. (LIES!!!) I asked for documented proof of delivery’s but of course they couldn’t provide any.

I ordered a birthday gift for my niece from Saks. I found what I wanted, waited for a good time to purchase the item, and I was very excited to give it to my niece for her sweet 16. The item was never shipped. I spoke to the carrier and it was 100% Saks's error. I check for days to make sure it shipped, and it never did. Their customer service is a joke. They refused to reship the correct item, just refund the order and they said I could purchase again at the current price, which was more than I paid originally. 15 days after I was supposed to receive the item, they finally agreed to match the original price, and now the item is sold out. Their chat option is not helpful, the person I called on the customer service line was no help at all, and there is no email option. I would give it zero stars if I could. DO NOT SHOP AT SAKS.

I bought shoes and they were too small. I tried the shoes on in my carpeted room and when I returned them it was returned back to me as worn. I contacted the rep and she agreed to have the shoes picked up and returned however no one ever came. After that I called again and a rep agreed to pick the shoes up again. Two days later, the shoes are delivered back stating refund rejected. The most horrible business practices. It is clear they are desperate and will most likely file bankruptcy soon due to their shady practices and horrible customer service! I will NEVER shop here again and will advise others to do the same! Very disappointed! This NOT a high end store. Ross has better services than this place!

I bought an item and returned because it was damage. Bought a new one and as surprise I got the same item that I returned. Same spot where the 1st item was broken, and the package was not wrapped properly.

Order a shoe that comes in two different kinds. Received the wrong kind. Called for a replacement but was told that I needed to take to a store to get refund back in timely matter. I wanted shoes for a upcoming vacation. Couldn't expedite shipping so I could get them in time. NO CUSTOMER SERVICE. VERY DISAPPOINTED.

I made a mistake and decided to purchase Emporio Armani boxers but after a few days when I wore them, I found an extremely Low-quality material and extremely uncomfortable. Please stay away from the products which they offer online.

I purchased a pair of Gucci thongs online. However wrong size and I decided to exchange for a different product a pair of Gucci slides. An instore exchange purchase was made and due to the new product I wanted was not in store it would had be be shipped. I was credited the difference of the return and my new purchase was to be delivered next day. I contacted the store and customer service for tracking number which I never received. I later contacted my bank who governs Saks Capital One who credit my account but for the original purchase.

They can decline your return anytime without any warning or any reasonable reason even if you are a valid customer who buys thousands of dollars yearly. I return at the local store which is small after they check all the merchandise to make sure it was not used. I will never shop there again at all.

Thursday, October 5, 2023. Saks Fifth Avenue, American Dream Mall, East Rutherford, New Jersey, USA. From the moment we approached the makeup counter, **, exuded warmth, professionalism, and unparalleled expertise. Not only did she take the time to understand our specific needs and preferences, but she also demonstrated a keen eye for color matching and product recommendations. In an industry where choices can be overwhelming, **, made the experience feel personalized and stress-free. She went above and beyond, offering tips and techniques that were tailored to our individual features and skin types. Her patience and dedication were evident, ensuring that we left the store not only with products that we loved but also with a renewed confidence in our makeup choices.

Customer service does not keep their word. I purchased a bag that broke after a few days, they approved the return and sent me a return label. I sent it back and a little while later they returned it to me with a letter stating that they won’t accept my return! I called for an explanation but they won’t give me a clear answer!