Ross Dress For Less Reviews

This place doesn't stand behind anything and won't even return anything. Make sure you want it before buying. They won't return items that are unused even with a receipt. I'll never shop here again. I don't have money to throw away and refuse to shop at a place that doesn't stand behind what they sell.

My recent visit to Ross Dress for Less in Lynnwood was disappointing. The store was disorganized, with clothes scattered on the floor and sizes mixed throughout, making it difficult to find what I needed. The staff, while knowledgeable, were understaffed, and customer service was lacking. I had an unpleasant experience at checkout with a rude cashier. The store could benefit from more staff, better organization, and improved customer service. While the prices are great, the overall experience fell short.

I just had a bad experience at your Pearl City, Hawaii location. I entered the store after leaving the nearby movie theater around 10:30 pm to look around like I do your stores several times a month. The store closes at 11 pm, but I don't usually take that long with visits like this. I did find a couple of items I needed since I just moved.

On January 26, 2025 I went to the store for footwear suitable for walking on ice/snow; not snow boots. I very excitedly saw a style that I liked, theoretically in my size, where it belonged. After trying to get one piece on more than numerous times, thinking the problem was tied to arthritic fingers and toes. I finally was wise enough to look at the tag inside the shoe/s. It reflected size 8. I took them to the checkout counter explaining that they were mislabeled, showing the tag and the label. The associate commented that she did not know, she does not do the tagging. I was in proximity of the store the next day to see if a change was made, to find the pair in the size 8s, still tagged size 10 in the size 8s. The point of this is not that my size was not in the store, rather, not correcting the tag before being put back on the sales floor. How would someone return when the product size tag does not match the sales size tag????

Love the store, great deals and good customer service. This store always has something that I don't need but have to buy. The cashiers are always nice. the young lady ** was so helpful and professional..I will definitely be coming back

I am writing in regard to a terrible store experience my daughter and I had on December 21, 2024 at the Bellingham Ross store on 3920 Meridian St. I reached out to Ross on Dec 22 and had not heard back yet and just did again today. We went to return a Michael Kors women's belt purse that I purchased in September 2024. I provided the store associate ** with both the item and the receipt however, when she scanned the receipt barcode she was getting an error on the computer. She tried a couple more times but kept getting the same error so she asked if we wanted to do a return without a receipt and asked for my ID and I accepted and gave her my ID.

Today I went to Ross department store on Logwood Village at Kenneth Square PA around 3:30 PM. There was a huge line at the register and one register was open. There were more than 50 customers in line. After waiting for more than 30 minutes I asked the cashier politely that can you ask for another cashier since the line is barely moving. He told me bad attitude that you should have patient and if you don't that is the exit. He was very rude. I left everything and exit the store. I am very disappointed. How can a store opens only one line during Christmas week. Today's date is 12/23/2024.

I bought my girlfriend a gift from here and the original item wasn’t in it. When my girlfriend opened the box it was men’s wipes called the Ross store on Papermill road Wyomissing pa. They said bring the box and receipt. Well I did. She told me she can’t do anything pretty much saying. I’m trying to get over on them. Now the case assistant manager sucks and can’t even have customer service in their position. Dismissed me a couple times but my girl called corporate. They did their thing and got my refund. If you don’t like your job don’t do it.

The store was a mess, clothing sises were all mixed together so you have to waste time trying to find your size to see what is available. Staff was friendly but a guard watching your translation then waits in front of exit to then check the very bag he just the clerk ring you up and bag. Treated like a thief after you just gave them your money is not how customers should be treated. I will shop at Marshalls, Kohl's and Target and avoid this ghetto place.

I was shopping at the Beaverton Oregon Ross Store near 185th Avenue. I asked to use the public bathroom. They said No! They said that the home office has permanently banned all stores' bathrooms from being used by paying customers - all across the country! All large stores and large restaurants are required to provide ADA accommodations for their disabled customers. And 50% of the population has to take a Blood Pressure medicine, which acts as a diuretic/water pill. So, this 50% of the population has to use the bathroom every few hours. So the word "No" is the wrong answer! Has this happened to anyone else?

So I was in the store at Chester in Jeff Davis and the manager Sandy was not being helpful at ALL. She was making the 2 girls Kayla and Precious do all of the work while she was just sitting around. I never had a experience like this and the associates should not be getting treated like that and also the two girls in the front Kayla and Precious were really sweet, they deserve a shoutout because they were the only two up there making sure everything was ok and everyone was getting helped in a timely manner.

Disappointing Experience at Ross Almaden in San Jose, CA on 11/26/24. I visited Ross Almaden with my parents to shop for Christmas gifts--a trip that should have been enjoyable. However, after this experience, I feel compelled to share my story due to the unprofessional behavior of a staff member. While browsing, I tried on a jacket in the clothing section to show my mom. To my surprise, a staff member organizing the area abruptly yelled, "Go get a room!" I was shocked by her tone and dismissive attitude, as I was simply showing my mom how the jacket looked. When I explained this, she replied, "That's what fitting rooms are for." Taken aback, I asked for her name, but she swung her badge around to prevent me from reading it.

New store opened this year. Not impressed. Only one cashier always, lines forever long, waiting time in line is at least 30 minutes. I mentioned one cashier, other employee just standing around. Time is money management- get it together!

Ross is getting ridiculous. Checking the receipt and bag? Because I could steal stuff on the way from the cashier to the person who checks the stuff (2 meters away)? Nooo! Why is Ross not just be honest? They just want to make their ** little marker on it, that’s it! Stop lying to your customer and make them feel like criminals. Worse experience. Never buy there again and hope more people boycott this chain.

I am a disabled veteran. I have mobility issues. Had an item walked up to cashier, who was standing doing nothing. She rudely said I had to walk all the way around and go through the serpentine line to get checked out. Keep in mind at that time there was no other customers in the line. By the time I got to the entrance two other customers entered and got in front of me. I queued in line with the same spacing as the others. Cashier rudely told me to back up. I returned my product to its place and my wife who was still shopping did the same. Will not shop there (Avon in store) again.

Went to their new store opening in Fargo, ND today and what a horrible experience. I waited in line for a half hour or more for 1 item then finally went through the checkout and got home and noticed that they shorted me by 25 cents in change and tried calling them back to talk with the manager and he never came to the phone. While I waited on the phone for 20 minutes they put me on hold and while on hold, every 30 seconds that went by the phone (theirs) would ring and I would have to explain that I was still waiting for the manager, after 15 minutes of telling the guy I was still waiting for the manager, He said, "What are you doing keep calling back," and I explained, "You put me on hold and then it rings every 15 seconds again and you answer asking me if I'm continuing to call and no I wasn't, they kept me on hold," and to make a long story short the manager never came to the phone!

I recently bought towels for my guest bathroom. They looked great, then I washed them. They look like towels that had been used for years. They shedded so badly that they had bald spots in some places! Of course when I asked the store about taking them back, they said no. I have the receipt to prove I had them less than a week, shouldn’t look like they do at all. Don’t waste your money.

I have experience extreme rude behavior of the woman on counter. She yelled at me, when I complained this to manager, he remained silent. They even have not given senior Tuesday discount and we forget to ask because of her extremely horrible behavior.

Literally took them an hour to be able to reprint a receipt, the cashier had no idea how to change the roll on the printer. It was just a bad experience and the cashier aren’t trained enough for the rush they get.

Horrible customer service from staff and store manager is very racist toward **. While I was shopping there I had an issue with item priced and then was instructed by store manager to take my business elsewhere. I have never experienced so much unprofessionalism in all my 58 years. I wouldn't recommend anyone shopping in Memphis to shop at Ross 4310 Summer Ave, Memphis, TN 38122. Unsure how other stores treat their customers but as manager ** told me Ross don't need my $.

Went on a Friday afternoon after 5pm. Got what I needed and the cashier was not even finish with the customer she was ringing out went she screams next and I was next, I walk up to the register and rings my items, I hand her a 100 dollar bill only for her to tell me she can't break it because the person before me gave her a 100 as well!! Like really I waited a good 15 mins in line for this plus she was rude. Never going back. Giving my money to Marshalls instead. Wouldn't recommend going there with cash. Ross stores do better. Those ladies behind the registers need customer service training.

I no longer shop at Ross because the security guards at the door make me feel uncomfortable. It’s like they’re saying “We think you might be a thief.” It’s insulting. I’ll just go to Marshall’s instead.

Just recently I went to the cashier at Ross Dress for Less in Olympia to pay for a purchase that cost less than $10.00. I then remembered and briefly said that the debit card I usually use had been cancelled about the day before because someone had hacked my card number but I do I have a debit card from another bank that I seldom use so I did not know the balance on that card but she could see if it worked. She ran it and said it didn't go through. So I wrote a check and she said it didn't go through either.

I walked into the Panama City store and have never seen such a disaster shopping anywhere! There was clothing on the floor in every aisle almost. The store was In complete disarray! I asked An associate what’s with all the merchandise on the floors, and the mess the store is in and she said,”customers that don’t care and we can’t keep up”.

Poor customer service. Not fully refunded, I went to return an item and was given less money than what I had originally paid for and when I said I wanted to take the item back home with me they denied that and said I could not take it with me, mind you I had paid 18 dollars for this item and was given back 4 dollars!… Extremely unacceptable and unprofessional from their part.. Not only that but when they called out the manager he threatened me and told me he would call the police if he ever saw my face in the store again. That is harassment and theft.. I need an officer.

I was in the Ross store on Wilma Rudolph Blvd in Clarksville TN around 2:00 today but I didn't stay to shop because the line of customers waiting to checkout was way too long. There was one cashier and a line of 15 or more customers. With that many customers waiting in line more cashier's should have been available. The store manager needs to address and resolve this issue. One of the reasons I like shopping in TJ Maxx on Wilma Rudolph is when the line of customers gets long additional staff is called to the front to check out customers and the line clears quickly. Ross needs to do better to enhance the customer's shopping experience.

Ray from Homestead. I have been going to Ross since I can remember. The prices are reasonable. Customer service is pretty good but you have some real bad apples. The line is always all the way to the bathroom Harley. Nobody speaks English. There’s no ** or any people of other working there, they have to lost and found prevention people. All they do is stand around gossiping. I have never seen other ethnic group working there, but all are **. I’m not trying to be prejudice. I’m just doing insane the facts. It’s sad that Homes has become once speaking language, and if we don’t speak the language, they disrespect you and ignore you

I purchased a pair of shoes for $59.99. Never worn and Ross price still on shoes. They really don’t fit that well and I took back without receipt, expecting a store credit for $59.99. Instead they quote you the current price of $2.00. Of course, there are no shoes for sale for $2.00, especially a pair of Cole Hahn shoes. It’s a scam designed to encourage the customer to leave in a huff and totally disgruntled. What a customer service strategy and money grab. Don’t buy from them and if you do, beware of their “no receipt” strategy. Never seen anything like it. I can now see why over 95% of these reviews are a one star review.

Footage for 30 days. They were able to locate the receipt because I bought something right before the lollipop transaction. I totally got scammed. I didn’t buy the other items on the receipt. Corporate wouldn’t help me even though they agreed why would I spend my time going to the store and calling them to resolve my issue. I do not plan on shopping at Ross Dress For Less anymore. I would give zero stars if that was an option.

Terrible service. We went to the Transit Road location on Saturday 7-6-2024 at 2:30pm for a return. They had 2 cashiers and 17 people in the checkout line. One cashier was walking around and finally started to check people out after 10 minutes. They had three people stop at the jewelry counter so one cashier had to stop and go help them. Very disorganized for a weekend. 18 minutes in line…. Ridiculous!

I was very disappointed in Ross Dress For Less today. I haven't been to a Ross in about 4 years but today I couldn't just walk in like a normal customer. I had to stop at the door, be held in by a barrier and told I couldn't enter for 10 seconds. There was no explanation of why. Oh it was just oh you're almost done so it's just 10 seconds. I was appalled by the fact that they're young little security guard who is probably not even 21 is saying oh it's just 10 seconds without explaining what it is and why you can't just walk into a store. So I asked the cashier when I left with my one $7 item and she said that they now do facial recognition to check to see if you have stolen anything at any of their stores. Yet another invasion of privacy and I stated to her that I would never be back again to their store. I paid for my $7 item and left the store to write this review.

I don’t usually shop at Ross because they’re busy and messy, but I was waiting for my daughter far from where I live so I decided to hang out there. Of course, I cannot just not buy even though I am trying to refrain. However, maybe this experience was a lesson! So right before I made my purchase, I watched several diverse people exit, in particular ** and **, without being stopped by security. In fact, just before me, I watched three security guys clue each other that one ** man was about to exit with loads of perfume boxes and loads of clothing on hangers. He walked right by them and no one asked for a receipt! In fact, they laughed about it! So as I made my purchase, they watched me pay for everything since the register and the door are within eyesight of each other, yet believe it, the shameful- want-to-look-like-they’re-doing-their-jobs stopped me and had me open the bag, to check against my receipt.

I went to the Pell City Alabama store. It was so dirty. You could see merchandise lying all in the floors. The employees are very rude, the manager is no help when you make a complaint. I will take my money to TJ Maxx from now on. Best of luck with this store. It needs an overhaul ASAP.

Ross on Waltham Woods Pkwy.... The young, loud, ** skin, disrespectful young girl should not be an employee let alone a manager. She is on the loud speaker yelling to the customers that if we aren't in line we WILL be coming back tomorrow. She's loud & obnoxious and sadly she fits this store. This Ross has gone to trash. You have a few very nice employees but that little girl is asking for problems & someone just way give them to her. Do better Ross. She is embarrassing your brand. Disgusted & disappointed.

Multiple items scanned twice in Ross University Square Tampa store. Reported to manager who by phone seemed not concerned. It seems they do this regularly. That is the impression I got. 1 item which I didn't purchase was also added. Pls double check your receipt.

We took a long drive to PA. We stopped at Ross. It was awful. There is zero service the cashiers had the customer take the hangers out and bag the clothes. In the dressing room the attendee acted like she worked for homeland security. Not me though since I'm an average ** women. I did watch her harass any other race and felt devastated for the barely speaking English shoppers being accused of stealing then being told, "Oh sorry you and the others just look alike." And funny thing this women may have been ** but she was foreign all the same. She seemed to think herself better.

The store was neat and organized. I found what I was looking for and the cashier's and staff are always helpful. I was greeted as I walked in and I would recommend the Dickson store to anyone that asks.

The WORST place to shop. Aside from low quality, it's messy, dirty and customer service is unbelievable. Do not throw away receipts! Not only do they give you a hard time to return anything without a receipt they will tell you that their computer will give them the lowest price because they have no way of knowing when it was purchased so the sale price comes down to almost nothing. They can take the item, put it back on the floor for full price! Horrible way to treat paying customers! Never will I step back in their store.

I was not greeted by security, initially, I didn’t think anything of it, but while I line I observed him speaking and greeting every ** and ** customer. I am not sensitive but he is need of diversity training.

I think Ross should have an online store called Ross Dress For Less Express. A lot of people would probably love to order Ross clothes online. I know I would!!! Shipping in one day if you order a certain amount and within a certain time frame.

Consumers if you choose to shop in ANY of their stores know this: if you have a return and the cashier nicely says, “Would you like me to apply the refund amount to your purchase?” Please respond no and proceed to make sure they finish processing the refund before you purchase ANYTHING else. If you don’t follow this protocol and decide to return the item they applied the refund balance to, and you return that item as well, you will only receive a voucher! You will not receive your money back! This is a trick they use and it is horrible! Buyer Beware! Now by all means you can always stand at the register and demand a refund in your original form of payment while calling the 800 customer service number at the same time. Customer service will authorize them to return your money. It amazes me why they would want to open themselves to lawsuits and bank disputes and try to keep consumers hard earned money, but….they will anyway. Be safe and be informed.

Christmas shopping with my 75 yr old mother and while checking out, the cashier put ALL of my mother's items into one bag that ripped. I was at a different cashier and said please put her stuff in different bags so we can carry. She just shoved the ripped bag into another bag and yelled at my mom "you can't take our cart out of the store!" Well, how in the hell are we supposed to carry that heavy bag out?? 2 heavy bags at that! I had one too that the cashier refused to lighten. Frustrating and we will never shop here again. Hey Ross owners!! Listen to these complaints or do you only want to serve the young people? Stupidity is what this is!

Majority of shoppers didn't speak English, screaming and yelling both adults and kids. Kids running all around the store. Good bargains, if you can kick through the mess. Very uncomfortable experience!

Haha every Ross store I have gone to, I feel the security pops out of nowhere at some point throughout my shopping experience- I have been ill and when I run to Ross which is often and spend a lot of $ there, they always seem to follow me. I don’t know if it’s based on my Appearance but I have never stolen ever! I’m always friendly to the employees! My father was a policeman and a PI now so I know what they are doing. It’s stupid. I've Shopped there weekly for years and don’t have A high return rate -

I once enjoyed shopping at Ross Dress For Less but my feelings have since changed because of their employees and management with TERRIBLE ATTITUDES and VERY POOR customer service. They are ** and extremely rude and always act as if they don’t want to be there or behave as if the customers are bothering them. If they do tonite down the same path of disrespecting their customers and OUR HARD EARNED MONEY, they will start to see a huge decline in sales/profits and will eventually go out of business. Remember, the customers DON’T NEED anything in Ross. We just shop for leisure but you (the employees/staff) NEED YOUR JOBS. Act better or we (the customers) will GLADLY take our monies elsewhere. All the THOUSANDS of negative comments from customers are all true… ROSS SUCKS!!!

Ross, located in Fort Myers FL, in the Forum. Hideous. Dreadful greeting. Unorganized and mislabeled aisles. Long sleeve knits aisle filled with short sleeved tees. Dreadful music, cold atmosphere. I will never return.

You will only get store credit if you had to do a return.

The Ross Store manager GWEN at the Mountain View store is really terrible. In order to return the items, I went to the Ross store at Mountain View 4 times, and the clerk there told me that they couldn't make returns because the computer was broken. When I went there for the fourth time, the clerk told me that I couldn't get cash back since one day overdue. I just tried to explain to her. The clerk showed me her bad attitude and no patience at all. She didn't listen to me, and said it was none of her fault. The manager came, not only did she not solve the problem, on the contrary, she even said that she would not return the items for me! What surprised me even more was that she ordered me to leave.

From the moment I walked in the store I was immediately profiled as a shop lifter and literally followed throughout my entire shopping experience by an employee named Brandi. I don't know about anyone else, but being followed and pretty much accused of committing a crime while shopping just ruins my entire shopping experience. As a paying customer I expect to be shown the same respect as all the other shoppers in the store and not made to feel uncomfortable or unwanted to be shopping there. I do not know why I was immediately assumed to be a shoplifter or why she felt the had to spend my entire 45 mins in the store following me literally aisle by aisle. I did not do anything out of the ordinary aside from browse through the items, and spend some time deciding what I could and could not afford.

Ross had a suitcase that was mangled with a hole busted through it. The suitcase fell on my arm, I tried to catch it, but my hand got jammed into the broken parts when it fell on my arm. /me. Why would Ross sell a product that could harm customers?. Then I was told I have to pay my own medical bills for the damages they caused, pinch nerve in my neck, bones jammed against suitcase, cut finger, sprained arm and hand.

I bought $200 dollars worth of stuff. I had to return 53.67 cents, instead of giving me cash they screwed me and gave me a voucher. I paid cash for my items and I expected cash when I returned them??? But now they took it upon themselves to screw me out of my hard-earned cash. I am very upset. I don’t want to shop there again??? I want my money back, not cool.

My friend and I decided to go to RDFL on Olive Dr. here in Bakersfield to do some shopping. I'm 66 years old with a disability which makes it very difficult to walk/stand. My friend is 80 and no spring chicken. I was appalled at the way we were treated before we gained entrance to the store. They had the outside entrance blocked with barriers which forced us to walk single file into the store. Once we were inside, the same barriers continued including a barrier across the area to gain access to the store.

I went shopping to Ross today, for jeans, shoes, socks and underwear for my work and the two securities were behind me, like if I was going to stole something, I didn’t enjoy my experience, I felt bad because I have anxiety and I’m claustrophobic and feel so embarrassed and sad, is in Auburn, Ca I notice this is happening every time I go, I just to live in LA and never felt like that in a Ross.

I love going to the Ross store in North Port Florida. It's so clean and organized every time I go in there. I always find exactly what I need and you just can't beat the prices. I also want to mention the wonderful super friendly floor Manager Larry. I watch him communicate with his staff and customers including myself and I just think he's a professional, detailed and respectful manager. It's obvious his staff likes working for him. All of the staff were courteous and helpful. Pleasant and easy to talk to. The Manager on pm shift I don't remember her name was a calm peaceful woman and very professional, her staff Amy and Denise again, very professional friendly and just made long line go faster with grace. I love this store and look forward to continue shopping there. Sincerely, Brenda/Boston

Today January 24, 2023 I went to Ross Azalea Squad Summerville SC and realized that 2 employees were placing sales tags on women's shoes. I wanted to take advantage but to my surprise one of the managers walked next to one of them to stay with the best shoes and the ones she liked. Almost that she did not allow the approach through the corridor where they placed these labels because without saying anything she did not give space to take the shoes until she gave her approval. In a few seconds she left that corridor and I managed to take some boots that I liked because they had just placed the sale label. Immediately the manager returned and when she saw that I had taken the shoes that I liked, she made a comment to the employee that because she did not keep them and she replied that she forgot. What little professional ethics of this manager! Really unprofessional in my opinion! I left because it wasn't nice!

December 8, 2022, I purchased items from Ross department store in Destin, Florida. The next day I returned the items with the receipt. The assistant manager insinuated that I was a thief because the item did not have the tag on it. I had a receipt showing that I made the purchase. However, the assistant manager rudely decided she would look at the security cameras. I am appalled that I was targeted for suspicious of a crime based on my race. I have been calling headquarters and waiting since December 9, 2022 for Ross Headquarters to address this situation properly. It’s shameful that in 2023 people have no morals, values or kindness toward each other. The assistant manager, in this situation, was rewarded by the District manager for being a racist. Shame on you Ross Department Store. If this happened to me; I am sure it has and will continue to happen to others.

I was running late for work 6 so I didn't have time to go home and grab my work clothes so I thought I'll just run in and grab some clothes real quick at Ross. Boy was I wrong. I went to try on some shoes. My feet have been swollen lately because of diabetes. I don't have much feeling in my feet so when I tried on the shoe and felt this really bad pain in my toe it really scared me. At first I forgot where we lived. I thought it was a scorpion. I started crying ow ow. I pulled my foot out and my toe next to my big toe had a tack almost like a nail sticking out of my toe from a security device that someone had carelessly left inside the shoe and now it was all the way into my toe. No one that worked there came to help me. This nice little older lady came over and pulled it out. I couldn't do it. Hurt so bad when I put my flip flop back.

I have to go from store to store to TRY and find something. The sizes are enough. Style doesn’t change. And to have the same thing for months and then goes to sale rack. The price needs to be reduce more.

Too bad there isn’t a way to leave a negative star. Checkout line was all the way at the back of the store. Stood in the checkout line for over an hour to make my purchase. It’s a Saturday afternoon and only 1 employee working. The manager on duty…when approached about the long wait time/line responded that she was going on lunch break! Wow!!!! The store was dirty and items were scarce, damaged, and some were on the floor. This was my 2nd time visiting a Ross store. Taking them off my list of places to shop.

The worse Ross I've been to is the one at the RIM in San Antonio Texas. The cashiers are have no class, with zero customer service skills. I wonder if they are trained to through the clothes in the bag with no care. (It doesn't take extra time to even fold them a little so that they don't get so very wrinkle.) Please! Do not ever go to their bathrooms... They are Disgusting!!! I don't think is worth the couple of dollars you may save by shopping there.

Was at Ross trying on some pants. Went to the Ross fitting room were I was met with a sullen, surly woman who barked orders to me. The woman made me sit shoes I wanted to buy over in a corner. After I tried on the pants I gave them to her. She threw them in a clothes heap. I come in a 2 time leave the room she accuses me of stealing, brings in security. Got interrogated until I pointed out to them the missing pants carelessly thrown on a clothes pile. I'd rather pay more elsewhere.

Under sale of goods act purse not fit for purpose. Refused to even exchange even under 6 hours of purchase as the manager not on site even after explaining there was no store tag when item was purchased but cash register receipt provided.

It would be really nice if you all would stop putting the price stickers on the inside of the shoe. It’s super sticky and hard to get off and your foot sticks and it’s gross. I will stop buying your shoes if this continues no one wants sticky shoes…. Common sense people….

Customer abuse! This particular Ross in Denver Colorado off of W. Colfax Ave. closes at 10 o’clock. I arrived at the store at 9:50 PM. I was looking for a dog bed for my dog’s birthday the next day. I am a very fast shopper and only needed 1 to 2 minutes to find what I am looking for. When I got to the door, the doors were locked. I’ve worked in customer service my entire life. All doors of businesses are to remain unlocked until closing time. Unless, you are working by yourself and need to go to the bathroom or have a lunch break.

Yesterday 6/12/2021 at around 1:30pm, I entered the store to purchase some items including clothing for my 9 year old son. As I was going through shirts size 6-7 for boys, I found a box cutting knife hanging on one of the hangers. I took it and immediately looked for a store employee but couldn’t find one so I brought it to one of the cashiers on front. Her name is Alexis. I was trying to be discreet about it so, I said with a low voice so other customers can’t hear me ”Excuse me, I found this on one of the hangers in the kids section.” I was expecting a apology and thank you for bringing it to me but all I got was “oh ok” and she turned away from me. I was shocked over her careless reaction and then told her with my normal tone of voice, that this is a knife that I have found in the kid section to make her understand the severity of a box cutting knife just randomly laying/hanging around in the store yet alone the kid section.

Ross is an amazing place to shop, I am able to step through the doors and be greeted with a friendly smile. The store is always clean and staff is very friendly and willing to help. I love being able to find something for every room for my house. My two daughters enjoy running to the toy section and love searching through the toys, and begging to buy one. The prices are amazing, and that’s the best deal! My husband also enjoys shopping at Ross as well, we enjoy finding name brand items at an affordable price. The hardest part about shopping at Ross right now is not being able to try clothes on because of Covid, but they have a excellent return policy. I have never bought anything that I regretted later! We love Ross.

Clutter. I visited the one in Baltimore, Maryland and I went through but came right out because there was no order. I knew what I wanted and went to the back where household items were and again things were all over the place. I love Ross. I just want things to be a little more straightened.

Ross is my go to store for just about everything that I need. When it involves clothing, household goods, decorations, shoes and items for my dog. They are affordable and generally have a good selection. Staff are nice.

I shop Ross in Delray Beach on Atlantic Ave. Whenever you need to return something they act very bad like you stole it. If you don't have a receipt they don't look it up with your card like any other good store. The manager teams up with her crew against the customer. She treated me very nasty. Also at first she didn't want to come out at all and when she finally come out she ignored me at first speaking to her peers. Didn't even say hi. And when she finally kind of spoke to me she was very rude and uncooperative. All I came in is to return a bag that the zipper is not working for $12. I can't imagine what will be the reaction if I came with a more expensive item.

Watch out for the loss prevention (tall skinny ** guy with glasses, light brown/blonde hair and wearing a plain black mask). He needs to be fired, he didn't tell anyone about the hangers until I was at the front of the line and I had to rush to get them off before I could check out. Then when I was almost done, he THEN specified which hangers and I apparently wasn't supposed to take the white ones off.

I love the Ross store on Hanes Mall Blvd. in Winston-Salem, NC, however, I had my first bad experience yesterday while trying to return two pairs of pants on separate receipts. Both pants were the same price. I requested a store voucher for one pair of the pants due to the purchase being over 30 days. The second pair of pants I requested the refund to go back to my credit card. I told the cashier that I wanted to repurchase the second return with the voucher she gave me for the first return.

Six cousins, 14-23 years old decided to make a quick stop before going to play volleyball to look for shirts. Apparently we were not made aware that 6 exceeds the limit of how many ** people could enter the store. Not only were they followed (we are very used to that, and have all been taught not to touch too many things), but the security guard decided to stand two feet from them and then get on his little walkie talkie thing and state “yes, I have two of them right here!” This store made sure they would not have a comfortable experience. And because of that, they will NEVER see another GREEN dollar from me! It sickens me that we still have to endure this! I have been a loyal customer for decades in multiple states!!! Too bad I wasn’t the one that exceeded the limit and it was my children that made to feel less than worthy to shop at ROSS!???

I tried returning clothes I’d lost the receipt for and was told they were marked down to fifty cents each, so that’s what I’d be receiving. The tags on the clothes not only indicated no markdowns, but I’ve never seen any clothing at Ross sell for less than five dollars.

The product is ok, the price is ok but the service is really bad, the manager is not prescribed, try to generate fight with the customers for no reason. I hate them all. Not recommended for good and kind people.

I tried to contact them thru Ross Dress For Less complaint form. But it wouldn't go though. One of their newest location in the city of Perris, C.A. 92571 Do not support Handicap customers! ADA requires all retail stores to make their stores handicap accessible!! Their store is not handicap friendly! There are no signs displayed, They did not assist me at all, I had to stand in line like everyone else! Thank goodness I had the basket to lean on. I asked why didn't they have assistance for handicap? The cashier said she didn't know! This is the only Ross store in Perris, and it's new! They have time to make changes while they're closed! Due to Covid-19, I hope they comply!

As a bargain hunter, I found that Ross rarely lets me down. They offer brand names, great selection, and prices that can’t be beat. Why pay more for the same things at a crowded mall or purchase the unknown online and then return? I love it!

Ross Dress For Less is my favorite place to shop! They carry plus size clothing, shoes and purses. They also have a wide variety of home goods. On Tuesday you can get a Senior discount. Locations are convenient and hours.

I returned a pair of jogging pants to the Baytown, TX Highway 146 North Ross store today 12-26-2019. The pants didn't fit and I had no receipt. The clerk gave me a store credit for about 30% less than what the tags said the pants cost. She said that was store policy. Who would have the receipt from a Christmas gift? I will never buy any gifts from a store that has a return policy like that. I checked their return policy online and nothing was mentioned about with holding 30%.

I loved this store as a kid and still do, the store has always had things that you love from trinkets to clothes, shoes. I even got a trunk or chest that looks like a treasure chest one time from this store, great store. Good work clothes. Even toys all sorts of great deals.

Long line. Came to Ross. Mind you it's about Xmas and store is packed and one cashier. This is not how you tune a store two weeks before Christmas.. Get it together if you would like people to Continue to shop here.

Went to the Ross in Oxon Hill, Maryland. Shopping off one of their table we’re they had marked down a bunch of their seasonal items. When I got to the check out the agent kept looking at two of the items with attitude. Then she charged me the regular price of the items and not the markdown price. I didn’t realize I was charged regular price until I got home. Went back to the store and agent and manager had attitude. Manager said their employee priced Items wrong. Agent should have informed Me that items were priced incorrectly. Had to return item.

I went to my local Ross with my daughter because she returned a dress but when they gave her the credit it wasn’t for the full amount of 11.99. It appeared the cashier that did her return had inadvertently had an item already in the computer and it charged my daughter for an item she didn’t buy. My daughter had waited 5 days for her 11.99 credit but when it showed up in her bank account it was 5.99 short so we went to the store to get the remaining money returned as my daughter never purchased anything she just returned the item. They told us they would need to review the video footage (which for 5.99) was a little strange but ok I understand stores have different policies etc. We asked if we could look around while they reviewed the video and they said sure. We had a very long day but understood they had to do what they had to do.

Went to the Kentucky Florence store this morning. And there is no products on the shelves. When asked customer service they said they don't have the people to stop the shelves. You've only been open a week. How do you not have stopped shelves? Horrible experience. Loss of customer. Don't waste your time!

I love shopping at Ross!!! While they, in my view, don't have the best customer service (they aren't rude at all, just not overtly kind), they have beautiful clothing & shoes, sometimes even name brands, very inexpensively! They also have very nice purses, perfumes, home goods, & furniture. Great selections, great prices!

The store has really gone downhill in recent years. The security guards are always watching like a hawk as if you're automatically going to steal something. The quality of the clothes is bad. There's hardly anything I'm interested in buying. I returned clothes because I didn't end up liking them. It's bottom of the barrel nowadays.

I seem to always find bargains at Ross, but the store is a mess. It seems dirty and things are just jammed on the racks. They only had one cashier and there were about 9 people in line. Why can't they do better?

Offered me $12 for $40 shoes in store credit!!! Purchase some nice shoes for $50 and only at home after trying them on several times all Inside my room, I’ve realized that they are little small and decided to return them or exchange for a size bigger. Unfortunately I threw the receipt away by accident and when I came back to the store after looking up on the internet that they accept products back without the receipt for store credit which was completely fine with me because I just wanted to get different size, by the way they told me that I can’t even exchange them for a different size and all they could give me back was $12 dollars!!!! What in the world if you ask me?...

Was asked what my previous employer would say about me in two words? I replied I wasn't going to put words in their mouth. This was due to the fact my job application already had that answer, which was 2 promotions in 2 years. Apparently they don't look at the application or don't have any type of common Sense. Then she asked me to describe in 2 words what I would say I replied fast learner and strive for excellence. Which again my application had already showed that with the 2 promotions. Then the woman said we'll be having interviews next week and she was going to contact HR to set me up. Not 5 minutes later I get an email stating I wasn't wanted at Ross. In other words honest hardworking people isn't what Ross Dress For Less is looking for.

My husband had to wait for 45 minutes to return shoes in Livermore newly opened store. Instead of helping, employees told to look around the shop because the person on duty was on break. Even after he returned, my husband had to stand in line again. It's very bad to make customer wait for such a long time.

Poor quality of the products. I bought MK shoes for my niece. She only wore them one day and they peeled in the front part. I went to make the claim in the store Ross 7445 W Colonial Dr, Orlando, FL 32818, EE. UU the person who was there in a rude way told me that I would not change them because according to her the shoes had been used for more than a day and it is totally false. In a few words she told me a liar. I do not have to go to tell lies to change a product. I think he could have said that he could not change them in a more friendly way, after all he is in customer service. Poor quality and poor customer service.

Today I visited Ross near Encore. I've travelled from the UK and love your stores. However today’s experience wasn’t good. Rose was on checkout, it was busy. I greeted Rose with a hello, she completely ignored me. I asked her for a discount as I’m over 55 - again ignored. I then said hello and her response was, "I heard you." "Then why did you not acknowledge me?" Again she ignored me. She slapped my change in my hand with a, "Thank you." Now Ross I’m all for great service or service with a smile, unfortunately nothing coming anywhere near from Rose today.

The security at Ross has gotten out of hand. It starts at the front of the store where there is a security guard. Then to go to the "one" bathroom that they provide, that you have to be buzzed in. At the fitting room, it's practically a TSA type of search with every item of clothing being felt up before you are allowed to take it off the rack to try on. It all makes for a "**" store that is no fun to shop in anymore. I'd much rather shop at Marshalls or TJ Maxx where there is no extreme security measures to make for a far more relaxing shopping experience. At Marshalls and TJ Maxx, there are no security guards and you can freely go to the bathroom without being "buzzed in". The fitting room have the normal polite procedures. No extreme security at either of these two stores and their merchandise is more expensive. What the hell happened at Ross?

I have been find out Ross is charging taxes on clothing in the State of New Jersey, please be aware this is NO TAX on CLOTHING IN THE STATE OF NEW JERSEY, please beware of this action for a CLASS ACTION SUIT against this CORP., I will check post daily ONLY for NEW JERSEY customers because they are the ones paying a luxury tax on clothing that shouldn't be. Thank you.

I bought a pair of shoes for my daughter and they are trash. Fell apart first wear and we have the receipt and the store would not take them back. We were going to make another purchase but we didn’t and won’t be back.

I return one of the item but they didn’t accept my returns with receipt,, It’s shoes yes we have to try it if it fit or not and so I did it but rudely cashier behavior.. I said I want to try another size but also they didn’t,, They can’t return or exchange,,, Disgusting Ross,

On 04/23/19 at 345 pm, I went to Ross in Coral Springs on Westview Rd and near University drive. I had a disabled cart that I was driving due to me just having a surgery where I can’t walk much. The loss Prevention Officer came over and told me that the cart was not allowed because it was not theirs. Well, I asked, "Do you have a wheelchair or disabled cart that I can used" and he replied no. I then asked, "Are you telling me I can’t shopped" and he said the cart was not allowed. How do expect disabled customers to shop.

My husband and I went to shop for a few things after dinner. We walked in to store 347 in Boyton Beach, FL. What we thought was a natural disaster, but after asking staff this was a normal chain of events. There were more clothes and shoes on the filthy floors than on shelves and hangers. It looked like a garage sale gone bad mixed with a train wreck of a Goodwill store. No... that does a disservice to Goodwill, they take pride in their appearance.

I went to Ross to return a pair of Crocs for kids that I bought in Ala Moana, the other Ross is located outside the mall. I got my receipt but the item didn’t have a ticket when I bought it. The lady at the cash register scan the same item but different size, she didn’t mention was going to have a hard time return it in different store. I go there after work 1130 pm, because I happen to work in the mall in retail. Go figure???

@Ross_Stores I’m deeply saddened to say after being loyal customer for the past 11 years, the Ross store at Almaden Plaza in San Jose couldn’t help the customer to get back the product what I paid for. I had a receipt for the amount $198.87 and missed one single product ($15.99) in the store, rather the lady forgot to bag it to me after scan and I was also in rush with crying toddler to pick my son from school. After going home found one of the item missing and sure she forgot to bag and thoroughly checked in car as well.

I got a pair of D Jeans (skinny) and D jeans (skinny) dress pants, which I love. Most of my tops come from Ross. Household items also. I don't worry about the service which is usually good in Bel Air, MD. I shop at Ross regularly for clothes since I find cute tops. Get there when new seasonal clothes come in as the cute stuff goes quickly.

Horrible experience at Ross today, March 10, 2019. Their fitting room policy is horrible. They counted the items and patted them very well before I could go in the fitting room and try them on. The worst part is when I come out and hand the associate, Rome is his name, the plastic number, my number was a 5, I hand him back 4 items and have one item on my hand. He sees the item on my hand and I’m thinking that’s it so I start walking because I’m going to purchase the item. He starts calling me rudely to go back saying that I have to hang it with the other items and he has to check it.

Yesterday 3/6/19 I shopped at Ross in Waikiki HI. I’m here a few months each year and I give this store pretty good business. I usually shop in the evening and this particular woman usually handles the dressing room. She is always very stern barking orders about putting the hangers on the bar so she can count the items. Her tone is bossy and annoying. What she does next is actually over the top weird and as you stand there watching her you don’t know if you should laugh at her or pity her. She pats down with both hands every single dress from top to bottom very thoroughly.

I witnessed this in the Ross Dress for Less (3850 Bloomington St, Colorado Springs, CO 80922) store. A customer behind me asked a woman to be mindful of her child who has hit him three times already. Instead of an apology, the woman made an excuse and was dismissive. The employees were quick to ignore this, and one even said "Kids are going to be kids." The security person basically said if they aren't going to let it go, to go outside and fight it out.

Ross has their Loss Prevention personnel also greet customers entering their stores. I’m a regular customer at my local Ross and I can’t recall ever being greeted as I walk through the door. I can hear them saying Welcome to Ross or just Hello to others who come in while I’m near the front of the store. I spend a good amount of money as a shopper at Ross and the money I spend is green just like everyone else’s! I find their attitude discourteous and downright rude... Everyone should be treated the same as a customer. I’m sure I’m not the only one this happens to.

I purchased Christmas gifts, I had two receipts, one cash the other was my bank check card. I lost my card two days ago, I went to return some items and they refused to give me my money which was taken out my account 12/23/18, I even went online to the bank to show the manager. They kept insisting on a store credit. Mind you the store really don't have any merchandise because of Christmas. These are gifts and I wanted to give them to the kids. I couldn't exchange. Again the store had nothing, I called corporate from the store. Was on hold for 40 minutes. At 6 pm, the answering machine came on and said they were closed, management was rude and sarcastic, he said, "I can do it for you but I'd have to do it for everyone." Their conclusion was wait till they get new merchandise in.

Attempted to return an item with the tag attached, my receipt and the debit card used to purchase the item 4 days prior. I was informed that my driver's license or some other form of ID is needed to return the item. I declined to give my license as they wanted to let my license into their database and was told that if I did not provide my license they cannot refund my money. I asked why my license was needed to return the item when my license was not needed to purchase the item and of course the cashier nor the manager had an answer. I asked the manager to show me where it states that a consumer must give their license to return with the proper tags and receipt.

I bought Levi's shoes from the Ross. Product has defect and now they are refusing it to Taking back just because I did wear it once to try it out. Even they are not taking back the item purchased from different Ross store.

The staff at the Peoria store in Phoenix ask me to leave because my dog was bothering the customers, so I left, the dog did not interact with any customers, she was in a dog stroller with a leash on, the dog barked because there were children running around her teasing her, I will be contacting my attorney as this is a support dog.

I don't really have a problem with Ross except the service isn't that good and I think it's really lame how they don't have a website where you can search an item. I took a picture of these pretty brown boots which I regretted not buying. But I was hoping I could find it on their website and they don't have any search for items section. So irritating.

Worst experience I have ever had at a store. I will never shop at any Ross stores again, ever! The store off 119th in Olathe KS they are not organized and is dirty. The bathrooms are not clean. Worst experience ever.

Horrible manager in American Fork UT. I spent 22 minutes in line because there was only 1 cashier. When I told the manager "Marie", she said to me "That's too ** bad, if you don't like it, shop somewhere else". What? Are you serious? That's some great customer service right there. I won't be back - EVER.

I went shopping at Ross Dress For Less in Douglasville Ga Today and the service was fantastic. An employee was able to help me take my bigger household items upfront for me and informed the cashier of my intent to purchase. When I got through the long line (which is expected since it's Thanksgiving/Black Friday week) the cashier I arrived at (Summer) knew exactly which items were mine that were held up front. I felt so overjoyed! She gave me a pleasant experience and even helped me put my items in my car, once I pulled up front. I wish more Ross stores had this amazing service!

I purchased items in the store on 11/13/2018 @ 5 pm. There was only one checkout staff working. She was not friendly and was rude to every customer before me. The store alarm went off more than once while I stood in line for customer to return to her register to have security tags removed. Once I got to the counter she rang up my purchases without saying a single word, I paid with my debit card and she handed me my receipt without ever making an eye contact. Her body language and facial expressions confirmed that she was annoyed at the amount of customers and lack of cashiers.

The cashier at one particular store located on Rainier Avenue in Seattle is a disgrace. One cashier stole my brand new Adidas sandals that my Mother bought for me on my birthday April 25th 2018 the cashier was horrible. And not only did the woman steal my sandals that my Mother purchased but the cashier DELIBERATELY did not remove the security tag off of my sneakers. The cashier was as mean as a snake. And just as crooked. Then you had the inept loss prevention officer. Thanks for making both me & my Mother’s shopping experience a terrible one. This place? ZERO CLASS just like that cashier.

I bought a t-shirt a couple days ago or maybe one week. I went today to exchange it, they don't want to exchange it because I don't have the receipt. But the tag was on it. With the price and the bar code, everything was there. The only problem I didn't have the receipt. The cashier said, "We can't refund you the whole amount because the price is drop down and you didn't have a receipt." At that point I asked to talked to the manager, I explained to him the situation and rudely he said, "I'm not going to refund the money. This the way the system work." I was so surprised to see a manager talked like that. At least 1 time by week I go there to make shopping. With that experience I had today I will never go back there and I will make sure my friends will not go there either.

Ross used to be my go to for everything! Now, its products are bad, all of them. Their customer service is horrible. The stores are filthy. I can't find what I'm looking for anymore, creepy experience. What happened???

Buyer beware the products you are purchasing from Ross. Some of the beauty and health products are outdated. Also, I purchased (and returned) a pair of Kenneth Cole Reaction flats. This shoe was not a real KC shoe. The name of the shoe was misspelled on the inside of the shoe. Maybe it was a cheap copy from another country. You may find some deals, yet be aware if there are imitation designer goods in the mix.

I went to Ross and tried to buy some Nike shoes. They are locked together by the store employees. I tried to buy 3 pairs and each time they were paired with the wrong size. 9 with a 9.5, 8 with a 9, and a 10 with a 9. If your staff is this stupid you don't deserve to have me shop there.

I purchased a pair of sandals at the Ross on Cal-Sag road in Chicago. I tried to returned them on 76 Cicero around an hour later. Because, I found me some shoes at Marshalls. I had the receipt and shoes attached and everything but they couldn't returned unless I presented them with a I.D.? I'm not sure why they needed a I.D. You have receipt and tags but ID. They stated Corp. Having them to do this: I am so done with Ross...

I went to Ross to return an item. I stood in line and the cashier had me move to another line the customer service line. So the customer service cashier calls next I go and she takes the lady that was on the other line. I said I was next. She said she was in line. I said they told me to move over to this line. She said “I don’t care” and took the ** customer. Then she was rude when I returned my item. I had a receipt and tag was in pocket. She gave me a hard time about the receipt being in the pocket. Her name was Ann location Bloomingdale Illinois.

Hi my name is Suzan. I went to Ross today 2 days back and bought a cologne, I thought it was for men so I bought it for my husband. I went home and then open just the plastic and I was reading the complete instruction to see if it was for men or women, then I found out it was for women so I can the next day which is today and went to return and exchange line, the manager name "Marcela", said she can't exchange because we just open the plastic. So I want told her I want it to talk to the manager, she said in a rude way that she's a manager. And she object is and said if the plastic is open or if it's used it can't return or exchanged.

My niece came in town and needed a dress for a job interview. The variety of dresses was outstanding! So was the sizes! Finding the right dress, size and price was an exciting shopping experience.

I used to love to shop at Ross stores. They always had a great selection and lots to look at. I was at the Ross on 200 in Ocala, the store was a mess, half the shelves were empty and most of the merchandise was on the floor. We come to this area each year for vacation, I can’t believe how bad this store has gotten, so disappointed.

I bought a very large rug in Ross for Less. I realized after 2 days when I was about installing my new rug that the cashier forgot to remove to anti theft tag. So on 03/18/2018 at noon, I went back to Ross for Less located at 3851 Oakwood Blvd, Hollywood, FL 33020 and I spoke DIRECTLY to the Security Guard at the Entrance store, the security guard was very nice and took me to a cashier who forward me to another cashier by the name of NADECHE, she was very rude and refuses to remove the anti theft tag telling me that I need the receipt. So I nicely explained her that I cannot find the receipt, she told me in a very rude way that she cannot help me.

I tried to return a dress today that has never been worn with the tag still on it. I admit it's been more than 30 days, but I figured I would get a store credit. To my surprise I was offered .49 for the dress. I was shocked! I mean the tag is still on it and all I wanted was a store credit or exchange. The cashier told me that their clothes are marked down every week and all she could offer was .49. I have shopped at Ross for over 30 years. Ross always mark the tags when the price is lowered. They know their tagging system & it can't be tampered with. So, giving me a credit at .49 is against public policy.

I was harassed by loss prevention and team members of Ross store in San Antonio Bandera Rd 1604 trying to try on jeans. Needed to purchase them for a trip and I was followed and they kept harassing me saying rude things extremely uncalled for. I will be reporting it and making media aware as well!!! No need for this. I will not shop again EVER!!!

On several occasions I have tried on clothes at the Ross in Cascade Center in Bend, OR. On every one of these occasions all of the shoppers in line are treated to a lecture from the dressing room employee about rehanging clothes, buttoning buttons, making sure they are right side out and to hang them all on the rack so they may be counted out to match the number on the security tag we are given. Are Ross stores under siege from hoards of shoplifters? I have never been treated like this at Macy's or Penney or any other dress store in town. For that matter, the other Ross store in Bend doesn't do that either.

I had a return. I was told at the entrance that I should go left. At this store, Richmond, CA, all cashiers are located in one area, left of the front door. THERE'S NO MENTION WHATSOEVER OF RETURN POLICY OR CUSTOMER SERVICE. I put myself in line. After a while, one person showed up and put herself in a line of her own. When I respectfully pointed out that everyone was already in line, she said she was there for a return. I said I too was there for a return.

A week ago I went into the Ross on Marconi and Fulton Ave in Sacramento CA. I returned an item and walked over to look at the Christmas gifts on tables. I then proceeded to go to the shampoo section to look for shampoo to purchase that day. From the time I walked in the security guy who is a short blond ** guy named Brandon kept his eyes on me. Wherever I was he was. He kept his face turned to me the whole time never looking away. When I walked to the shampoo section with his eyes on me, he got on the radio and told them to watch my section with the camera. I returned again tonight with my husband and 6 year old. We bought about 250 dollar purchase.

I love shopping at Ross but to have Cashier with bad attitude is appalling. I went into their store at Orchard Mall with a friend that has a 6 weeks old baby. The Cashier expected her to remove all clothes from hanger and do her job. I am very sure the Cashier would not have been able to carry such little baby and shop. We paid more than $300, we didn’t get any item for free, yet her face was like **! She could not do her job, left the security lock on one cloth and as we left the door, the alarm was up??? Too bad experience!

Thursday November 9th 12:00PM. Manager refused to accept defective merchandise unless I did her job and found the UPC for the item. I purchased headphones on 10/26. One earbud didnt work, and when I plugged it in, the left cable broke off from defect. Went in today 11/9, and explained my story to the MOD (small, ** female). After rolling her eyes, she said even though the merchandise was defective, she would "be willing" to let me return it IF I went around the store and located the exact item, with UPC, the register I paid on, AND on top of that the exact time I purchased it.

Being a business owner they have by far the worst customer service. Made a purchase of $38.75 on 9/13 at 7:20pm. Store Ontario Mills Gateway Center. After swiping my card, in the middle of transaction my card approved and system froze no receipt printed out. They had me wait until they rebooted system. Which 5mins passed they called supervisor to assist. She advise she needed to print receipt from back office which took 30 mins to tell me they had no receipt of transaction. They asked if I could check my online bank and I advise them that I saw transaction pending. They asked me to repurchase items because transaction would reverse on my end. I advise them that I didn't want to repurchase seeing transaction pending. They mention to come because they needed to assure themselves transaction cleared. They mention they would hold my stuff.

I was in this store at least 1 time a week. And each time I visit this store in Lakeland Florida at Merchants Walk the lady security guard will follow me around the store because I carry a large Louis Vuitton satchel bag. It has never failed and I will not stop carrying my purse because of the size. I have complained to the store manager about her and warned him to get a grip on this woman. But she continues to target people of color in this Store. It happens again I am going to contact corporate and then file a harassment and discrimination lawsuit against Ross store in Lakeland Florida at Merchants Walk.

I must say, I have been reading some really bad reviews about Ross stores in other states. I live in Zephyrhills Florida and I must say, never ever have I ever experienced anything but great visits to my local Ross store. All the employees and manager Norman are FANTASTIC. I enjoy shopping there all the time. I too am handicapped and I'm always treated with respect. Not all Ross stores are bad, if you're ever in the Zephyrhills Florida area stop in at Ross. You'll have a great experience, I promise.

This is absolutely ridiculous!!! So, I had a baby in my cart, I was going to use a restroom, and they wouldn't let the cart in the restroom and just told me to grab the baby and go use the restroom. How the ** am I gonna do that? Do I have a super powers or extra hand that will hold my baby while I use a restroom? Even if I empty my cart they still won't let me go!!! Stop having public restroom if you guys don't have any consideration for the shoppers with baby!!!

I had been sick for quite a while and not able to get out. I tried returning a top today that I never wore and bought in the latter part of June. I had the receipt and tags. They informed me that if you return something to Ross later than 30 days - no matter if the item is still new and unworn - they would only give store credit for $1.99. Bye bye Ross.

I have a Ross about 20 miles away from me and I absolutely love going there. Their deals are the best, and the employees are actually helpful there which is hard to find anywhere. I love shopping there and they get new stuff in almost daily, their furniture is cheap but really nice. The changing rooms are very nice and the whole store itself is just really calming and enjoyable. The checkout lines aren't too long and everyone there just always has a positive attitude which I love.

Fitting room clerk (an employee at 2720 W Chandler Blvd, Chandler, AZ 8522) that goes by ** was extremely rude. She made a big deal about few shirts missing a hanger and advised me that I make her job difficult. Upon return from trying out the clothes she also stated that some customers are just miserable. This should NOT be face of customer service nor face of Ross Corporation. Didn't have a chance to speak to store manager Kathy and felt this should be recorded in writing but to Ross management, ** should be stocking clothes in the back and not insulting customers.

Went to return a comforter set, the young lady that was working the exchange/return line was very rude and unprofessional. No greet, talking to another associate about going to get her phone from the back. When she was done with my return, she just put the receipt on the counter and walked away. First time at this location, I usually shop at the one in Rowlett, but I was close to this one at the time, that will be the last time going inside this store. The store was also dirty and filthy with things all over the floor, along the walls when you first walk into the store. I believe there needs to be more training to your employees on customer service. The only greeting was from the LP guy that stands and watch the door.

I bought a suitcase in June 10th, 2017 at the Barrington, IL store. The cashier lady broke the Ross tag when trying to take out the security tag. I made a mistake with measurement and decided to return it the same day. I forgot receipt at home. I asked if I would receive full refund if I went back for the receipt and a rude lady in a rude manner told me that same day returns were complicated because I had to show my ID and that it was better to come back tomorrow and now "go home and relax". I came back today June 11th and and a rude gentleman told me in a very rude manner if I was planning to return it I should have left the Ross tag on. I told him the cashier lady broke it, not me, and that obviously I was not planning to return it when I bought it. Management should care about the way employees speak to customer and they should get training.

I visited DD's department store on Mt. Vernon Ave. and Columbus; now before I started shopping I needed to go to the restrooms. Now I was trying on a few shorts and then asked to use the restrooms and I was told that they don't have a public restroom. But now mind you I saw a ** gentlemen coming out of the men restroom, I thought that was a bit odd. Okay so when I got ready to leave I asked for a manager. The manager told me that they don't have public restrooms. Now mind you they do have restrooms but I guess they are for whomever they choose to use them.

I read the policy for returns ahead of time noting that lingerie, swimsuits and jewelry must have all tags still attached when returning. Thinking that I could remove tags from trousers I carefully removed them and kept them in an envelope until my father could try on the pants that I had purchased for him. He's elderly and he says that his waist is 36 because that's what it used to be. He however after nearly a month he had not worn the pants and when I asked him he said he couldn't remember why but there was something wrong with them. He tried them on again and remembered they were too tight. So I put them all back on hangers, unworn, and brought them into the same store I purchased them for an exchange for 38 waist pants.

On May 17 at 12:45 a customer entered store behind me. She immediately put a dog in her shopping cart. I searched store to complain to an employee. Much to my dismay, I couldn't find a employee. The only 2 employees I could find were working the cash registers with about 15 customers. I left store and made a call to Ross in Hiram, GA management, and to my surprise I was told the store was pet friendly. I can't believe a store that sells clothes would allow an animal in cart where customers put clothes. I could understand if I had been at a pet store. Some people are allergic to animals. Ross does not want my business.

I had just checked out with my 3 year old daughter who told me she had to go to the bathroom. So I went straight from the register to the bathroom. After we were done we headed straight for the exit. But before exiting we walked up to another cashier and I apologized for interrupting her with another customer had I had asked if it was ok to exit because I had taken a huge oversized bag to the back of the store after purchase. She looked at me like I was stupid as hell and was like "you're fine" in this almost sarcastic done. I tried ignoring it thinking she didn't mean it and told her "Thank you... Have a good day." She then raised her eyebrows at me and didn't even have the decency to say anything. She was rude for no reason at all.

I have always shopping at Ross, but last shopping, I faced very rude behavior with a manager on duty name Celsa. She was rude, unprofessional, with a bad attitude and foul mouthed. My friends and I had a bad time when we were served for that lady. Shopping it's supposed to be a grateful experience, but with that kind or people it's impossible. My recommendation "administrators improve the staff."

I have always liked shopping at ROSS since many times you get quite good deals there. I am sharing this experience to make sure that nobody else has the same experience shopping at ROSS store. Today while shopping at ROSS store in Bellevue, WA, I faced very rude behavior interacting with staff while using the trial room. The store staff person at the trial room was so rude in the beginning itself when I asked for a trial room that I felt like not using trial room at all. I took 4 sports shorts with me and selected two of them after trial and returned the other two to the store staff on duty at trial room and handed over all 4 hangers as well.

Visited my daughter and we went to Ross at Frisco. Got my daughter a pair of shoes (size 6). She just tried them on but couldn't walked around because they tie them together. Next day, she decided to wear them when we out for lunch, unfortunately they are a little too big for her. We took them to Ross store at McKinney (we had lunch at a restaurant there). The lady at customer service said the sticker on the shoes is "sandal not shoes" so there is no way we can return it. Tried to explain to her but no help. Terrible customer service.

I purchased 3 tops with my senior discount. Discovered I purchased 6x instead of 6 for my granddaughter. I went back the next day to exchange them. Picked out the exact same 3 blouses only in a size 6. They wouldn't do a straight across exchange. They made me repurchase the tops without my discount so I owed more for the EXCHANGE. Very poor customer service. I actually asked to speak with the manager and she wouldn't help me either. I will definitely tell all of my friends about their rudeness.

My wife purchased some clothing that she tried at the store and seemed to be happy with the look, and style. Upon bringing it home she removed the price tags and hung them on hangers, two days later she realized that the clothing (shirts, not lingerie or swimwear) she didn't like how it would look with her other items of clothing, she still had the tags (although not attached) and proceeded to put the articles back in the bag along with the price tags and the original receipt.

I love this store! A lot of the clothes are high quality and they have a lot of designer stuff like Calvin Klein, Tommy Hilfiger, etc. But I will admit the employees can be rude or have a bad attitude. But everything else there is fine. I've never had a problem there. :) Definitely recommend if you're on a budget.

I have been shopping at Ross for over 15 years and always enjoyed finding good deals at Ross stores. What I really appreciate about Ross right now is their use of all shapes and sizes of models in their TV ads. It's really great to see people who are shaped more like my family members, friends and me. Many thanks to the folks at Ross who pushed for ads that appeal to a wider audience!

I was in the Ross Dress for Less in Round Rock TX and sat in a chair that broke. I went to the ER in an ambulance. My medical bills are more than 10,000 dollars. Chubb insurance Sara ** agent will not return phone calls and Ross has denied any liability. Do not get hurt in a Ross, you will have no chance of getting reimbursed for your injuries.

I was at your store on the above date and the experience was horrible. That was my second time there on my visit during that week. The staff members at the check-out counter were too talkative amongst themselves causing the customers to wait while they were having their conversation on the first visit. So on the above date, they were still too talkative and laughing while the line was waiting to be served. After my purchase I walked out and the buzzer went off. Mind you I am a visitor to your Country and I felt so horrible that this happen and I believe only because while Kaci-cashier was serving me she was having her conversation. The Crime Prevention gentleman came over and check my bag with the receipt. He sent me to her to have it taken off and I said to her "Miss you see what just happen and I don't appreciate that." Her rude response to me was "you see what you gave me."

01/02/2016 I went to Ross in Avondale, AZ on 99th ave and McDowell. My 10 yr old son had a $50 gift card he had got for Christmas. He went to purchase some shoes and socks his total came out to 55.96. The cashier told me he only had $29.05 on his card. I replied "no there should be $50.00." I told her to cancel out the socks and shirt and only charge the card for the shoes and I would pay the remaining balance. The cashier tried but her cash register froze so she asked the sales associate next to her to help me, he then tried to give me the money and said "I'll refund the money and then you pay for the shoes and remaining balance." The first cashier that originally helped me told him not to give me the money that it should be on my card so I called the card and said no it's not on the card.

I Leonor visited Ross on Sun Dec 18 2017 to find a coat which I really loved. There was two, one with a tag on it one without the tag so I took it up to the cashier because the one without the tag was the one I wanted to purchase. Same brand, same style just a different color. I explained to cashier there a lot of coats with no tags on them but the one I had are the same. Still manager gave me problem with the item. She told me I had to pay full price for the coat I wanted. I told her why I showed her one that looked the same and brand. She was very rude. That day there were few people complaining about her attitude and very rude. I just wanted to bring this to your attention. This happened at Ross in Highland Indiana.

Overworking associates. This is not such a positive place to work. Tell some coworkers to SMILE... or stop publically griping about their lives. ** store managers and more. Dirty. Tons of theft. They have sales associates stepping onto both restrooms hourly. Not their job! Custies wanting cash or further discounts. Creepiest crank callers. Skipped breaks, ignored cashiers & fit room attendants. Worse... Low pay in light of stress and strain etc. output. Almost zero advancement. Tons of flake, no shows, and resultant backup. Mgmt repeatedly took back such half in workers, who would drop out again and again. And expect your hours to dramatically drop, some stores, after holiday seasons.

I like Ross stuff. I was shopping at Ross store which is located at 4112 Fremont Hub, Fremont CA 94538 on Oct. 30 2016. I decided to purchase a black skirt. At 10:20pm I went to the checkout counter. The cashier there was yelling and screaming at me. She said the store was closed and the counter was closed. I said, "the store is closed at 10:30pm, and I am still inside the store. Please let me finish my purchase." But she refused and asked me to leave. I asked about her name and said, "you are a mean lady, I would file complaints about your service." She said, "my name is Demi, I am a mean person. So what!" I was shocked about her rude attitude.

I was visiting Washington, and even though I'm a foreigner I speak, read and write, to be reluctant, perfect English. I took my debit card with is US dollars, and they charge me a lot more for a ridiculous currency fee exchange. This is a complete scam. I would never paid this in my currency when I know the card is in US dollars. This is the only commerce I had this issue. The worst I didn't notice the disclaimer at the bottom, that I had the option to pay in dollars but I decided to paid a lot more in my currency like if I was crazy. Please read. Consider this prior paying, better take cash with pennies.

I went to Ross in Acworth GA this morning and because I had my little ones with me, I could not try on any clothes. When I got home, I immediately tried them on and one did not fit right. I looked for the receipt but one of my kids had ripped it up in the car on our way home. 3 hours later, I was back at Ross to return the item. I was informed that since I did not have the receipt, they have to mark it down as it is on Sale for the day... That did not make any sense as the tags were still on it. Instead of getting my $14.27, I was given a store credit of $10.59!!! Ross happens to be a 5 min drive from my home but after that robbing me off my money, I going to start making the 20 minute drive to MARSHALLS or T.J. MAXX!!!

This store does not deserve any star at all. I am appalled at their store cart policy. I went to Ross Serramonte (Daly City, Ca) today 06/30/2016 between 4:30pm-5:30pm and bought tons of household and kitchen items to furnish my new place. I waited in line to pay for the items in my cart because they only have 2 open registers (one regular lane for purchase and the second register is the return/exchange register). I was helped by the cashier at return/exchange register #3 at 5:28pm.

I had to stand in a long line to pay for my items. When I arrived to pay, I ask if I can see if all the pieces of a comforter set I was buying were there! I could not check before because the bag contain one of those store locks. She told me to go on the side to check, while she took care of the next person. I did and it took me a second to do so. I was ready to pay but she call the next customer, I told her I was ready but she still took care of the next customer which she had call and said she only have one thing I should wait. I said to her that I had waited a long time on line already and I wished to pay now and that she did not ask me if I was ready after she finished with the customer I agreed to step to the side for. Then she said, "I can't believe you won't let her go first, she only have one thing!" The customer gave me a dirty look and said, "Yes how could you, I don't believe you."

I have been a loyal customer at Ross for years. But recently, on Sunday May 29, 2016 I went to Ross located in Desert Ridge Marketplace in search for a White Button down shirt and I ended up finding it. I tried it on and was definitely going to purchase it as well with another casual blouse. As I exit the fitting room at 2:30 pm I asked the worker to place the two items on hold since I had to leave the store for personal reasons and she placed them on a rack on her left. She did not ask me for a name which was kinda strange but ok. I know that whenever you place an item on hold you have until the store closes or 24 hours. I came back to the store at 5:50 pm which had only been 3 hours since I left the store.

I am an avid shopper at Ross and have been for years. I love their prices and quality of merchandise. I was at the Ross on 441 and Oakland Park Blvd in Fort Lauderdale trying on dresses, Saturday, May 14th 2016, at about 11:30 am. I thought I heard a man in the dressing room next to me, so I came out and there was a little girl standing in front of the stall door. I asked if there was a man inside the dressing room and she said yes! Alarmed, I went out to the woman checking individuals into the dressing rooms and was informed that it is the policy. First, she said that it is family. So if a male and female go in together, that is ok... I was so uncomfortable. I was appalled! To think that this company would allow men in the ladies dressing rooms. Do you actually think there aren't men who will take advantage of this policy?

No handicap carts in the five Rosses I went to in the IE. I will not return.

Went to Ross at Carolina Pavilion in NC this weekend for summer dresses, shoes, makeup, and sunglasses. After selecting many items went to try them on but the dressing room was locked. There were 2 portable dressing rooms in the middle of the store. I had my son with me, in a stroller, and the small room could not fit his stroller. I asked a store employee to please open the family size dressing room so I could try on the items I had. She refused saying they do not open the main dressing rooms until noon... It was abt 10 am when I was there. I ask again if maybe one of the 2 security men could stand near the dressing room while I tried on the clothes. Again I was denied. How is a mother with a baby not an exception to her opening a family size room so I could try on clothes? I left angry and disappointed.

I ask to set my basket to the side so I could go out to my car and get my wallet. I had to ask 3 times because the employees were on a cell phone trying to figure out who sang the song that was playing over the intercom, with the theft control guy as well. When I came back in after being gone maybe 2 minutes, my basket was gone and apparently this was hilarious to the cashier and theft employee. While another cashier called someone to ask about the basket, whatever response she was given was hilarious as well... she then turned to me as in between laughs explained "they had no idea too what happened with the basket. She didn't know what to tell me" which again was hilarious but even more so this time around.

It is the most unprofessional, ignorant, and mean spirited company I have ever had the displeasure of working for... as normal there is always that one person that is annoying but why Ross has kept this person is beyond me... Over a headset worn by at least 6 other people, because I had the nerve to ask where my relief was, the manager informed me that just because my schedule says I leave at 2 that does not mean I leave at 2 - I have also been scheduled, gone in and told to go home 2 hrs later that they were not busy... For over 1 yr now normally working in the fitting room, I have always when raining, taken my umbrella which is large stand up kind and set it in the corner of the fitting room... After a year, she decided that it needed to be in the break room so she made me late for work as I refused to do so because if the employees eat your lunch, I sure am not going to leave them an umbrella so I took it back to my car.

I purchased a sale item for $19.99 that was originally $49.99 and two weeks later when I went to return the item with tags still on it, but no receipt. The clerk scanned the tag and told me that the item was now marked down to $0.49 without the receipt and that would be my refund. I told the clerk that in all the years I've shopped at Ross, never had I ever seen a Calvin Klein dress marked down to $0.49. I told them to keep the dress and walked out of the store. I have been a good customer, but will never purchase anything from Ross again.

Employees are very rude and unprofessional. Store very unorganized.

The store managers are so rude and advised me to not shop with them again. Believe me I will never step foot in this business again. Very unprofessional. Need to reevaluate who you have running your stores. Awful service.

I bought a few items on Jan 23, 2016. All of the items except for one Pink/Orange top were grey or black. When I got home I took the items out of the brown paper bag and did not realize that the bright pink top (Neon) was not in the bag. I realized it a day or so later and called to say that I did not get this top. I was told that they needed to check the video on Reg. 06 to see if the salesperson put the top in the bag and they would call me back. I did not hear back from anyone because they did not take my number, so I called back and spoke with the store manager, Will, who said he would check the video again. He called me back saying that it did get into the bag and that he would give me my money back regardless. He also mentioned that this was his Assistant Manager who sold the items to me, like he could trust her word over mine (the customer).

I returned two items that were purchased with a debit card! I brought them back to ROSS 5 days later with the receipt and the only form of refund that the manager on duty could give was either store credit or deposit the money back into my debit card. Remember, this is a MANAGER. She tried to do the refund but did not know how, so she told me the only thing I could do is take a store credit. I do NOT want a store credit, I want my money back! It's $30.92 but it's mine! So I left the store, put the items into my car and as I was driving away the manager ran into the parking lot and said that the refund went through, an associate taught her how to do a refund so I gave her the items back.

On December 26, 2015, I took my mother to the Ross location in Hyattsville, Maryland at The Mall at Prince Georges. She was in town visiting from Ohio. She loves to visit several Ross locations when she is here since there is no Ross in Ohio. We purchased her a gift card for Christmas and I took her there to spend it. Our experience at this location was horrific. A woman named Autumn yelled disrespectfully at my mom when she failed to hear the first called that the next line was open. The store was in disarray and the majority of the workers were avoiding registers as the line was wrapped around the front of the store.

I had never shopped at a Ross Dress For Less store until recently. Then I wish I hadnt. On one occasion I purchased a two level snack plate set. The frame was so flimsy that it would not hold the rectangular plates. Then I purchased a sheet set, the top sheet was so badly sewn that It would not lay flat on the bed. This LAST purchase was a king sized comforter (it looked expensive and was locked tightly inside the heavy plastic zippered covering.) Upon opening it up at home, tucked neatly inside was a huge stain, on the white comforter. I am not sure if this store deals with seconds, or just crappy merchandise.

Bought two pants. One was 1299 and the other pants were 1799. The pants were the same but different prices. When I inquire about the pricing Kay and Malik they are two store managers that laugh at me. I didn't appreciate. Please look into this matter. Thanking you in advance.

I was at the Ross store near Bay Brook Mall in Friendswood, TX. My daughter was trying on a white shirt and I was waiting on a bench outside of the dressing room. As Mexican people came out of the dressing room with 8-10 items, the Mexican girl working the dressing room would simply take their numbered tag and they would walk out. So when my daughter came out with one shirt that she was going to purchase the girl took the shirt and patted it down and turned it inside out on the hanger. I couldn't figure out WTF she was looking for. Then another Mexican lady came out with 7 items and the worker just let her walk out and put the items in her cart. Then I stood there and another Mexican walked out and she didn't pat down anything. So I took a picture of the girl (which I am posting on Facebook) and since I am a morning DJ in Houston you can just imagine how many followers I have. I let the manager know about but I doubt if he will do anything since he is also Hispanic.

I am a senior person and used to love to shop at Ross. But approximately 6 months ago, I am constantly followed by a security person, constantly watching me to the point they make me feel very uncomfortable. I took my husband shopping with me to Ross. He is a police officer. He went with me to Ross without his uniform and security did not follow me at all. But every time I shop alone they constantly follow me. It is so annoying, so uncomfortable. I understand they have a job to do but they could use their better judgment. Not a happy shopper at Ross, Cape Coral, Fl.

I have a worst return experience with Ross Store. My return was 3 days over 30 days return period. And all they could offer just store credit. And the manager couldn't even do an exception in this case!!! What customer service is that?

I bought a pair of pants in the Ross Dress for Less store, Clearwater, Florida store. I threw my tags and receipts away that night. When I put the pants the next day, the button fell off after an hour. I thought I could exchange them for another pair but they didn't want their garbage clothes back. The one dummy at the desk asked the other dummy at the other desk how to do an exchange. "We can't do that and wouldn't do an exchange either without a tag." So, I had to buy another pair, take the receipt and cheap pants back later. Never again cheap, flawed clothing. The store appears to be better than it is.

For the last year I have been about 10 times to the Ross stores on Hastings Ranch and Lake Ave. located in Pasadena, CA. I line up on the Handicap/Returns. They yell at me every time "YOU HAVE TO LINE UP OVER THERE" is humiliating, sad to all to hear.

Tommy Hilfiger towels - I purchased 4 bath size, 2 hand size and 2 washcloths color red. The red dye still was coming out after washing. Tried to return and since no receipt, or tags and had washed them they wouldn't do anything. I understand policy but these were defective, only wanted credit. It was unbelievable to me....FURIOUS.

I am a frequent customer to Ross. I come every Wednesday to see what's new. Recently a new Ross in Springfield opened so I was eager to check it out. I was followed through literally every single aisle of children's clothes by this security. He was literally just feet behind me every moment so I finally asked him to please step back because he was making me very uncomfortable. He replied "no I won't. It's my job to follow your steps since you are a returning customer". (Days prior I was at the Eugene ross) That was his exact words. I didn't know being a loyal customer was reason to be harassed! If anything we should be treated better. Very upset. I left in tears. His name is Holden from Gateway Mall Springfield Ross. Can I please get a response? I want to file a complaint on him. He was extremely rude and I was treated unfairly as a big Ross fan.

Specifically stopped by to shop at Ross @ past 9 pm as we are heading home to Canada. We purchased a home decor for $19.99. It was approximately 21 inches high. When the cashier finished ringing our purchase, she took out a small shopping bag not fitted to the statue. My husband asked if she can wrap or bag the item properly because it may very well break en route to Canada. She said very loudly that she can only provide one bag an item, though I told her that we have a very long drive home and we only want to protect the item we bought for a gift to my family.

Saturday having just manager and 2 associate on the register, no one on the floor. The waiting line was over 1 hour. What I could not understand, the store had 2 security by the door just talking not helping customers. Talk to the manager, he said he had few call offs, he was at the register. My view he should have been on the phone to get some help. Poor management... poor service... store looked horrible.

I went into 3 Rosses looking for those dresses like in the commercial. Just like I posted on Facebook, the women's clothes in the FALL commercial is just a ruse to get sucker like us in the stores. The beautiful dresses in that commercial don't exist. When I phoned Ross' customer service all they did was read off a lame script along with empty apologies.

I honestly hate to do this, because I have had a close relationship with Ross since I was a teenager back in the early 2000's. Now, my own family shops here. For demographic purposes I will tell you a bit about ourselves. We are a mixed couple (black woman, white man), and we are younger than 25, but we are professionals. I am an author and my husband works in upper management for a large company. We have two young children, both under 5. We own our cars, and our home. Surely you would think that people such as ourselves wouldn't be thieves? I understand that it's possible for the most unexpected people to steal, but how likely is it?

I went to Grants Pass, Oregon Ross on the 28 of July 2015 and purchased $435.17 worth of items. I am stationed in Italy and they don't have a variety of clothes for my kids, and it is a lot more expensive, so I figured since I am visiting my parents in the U.S. I should stock up on clothes for them for the new school year. My original purchase was Store: 1124, Reg: 01 Tran: **, Date: 7/28/2015, Time: 3:30 Assoc: **. My receipt # **. This representative (cashier) was really nice and informed us that she was working there for about a week.

I used to be a more frequent shopper at ROSS because I love their great prices. But lately their security circle me the moment I walk in. I'm a 52 year old American man of African heritage and an Addiction and Behavioral Specialist by profession. I do not ever steal. At the Cypress Ca. ROSS Store I have actually ask a security personnel to stop following me several times, but of course they use the excuse that they're doing their rounds.

I purchased a pair of black 5PKT Ponte Ski pants from a Ross Dress For Less Store in Columbia, SC on August 22, 2015. I wore the pants 2 times and washed them once and they have holes all on the seams, holes on all on the pockets, one of the belt loops have 1 big hole under it and the zipper broke. I have never seen anything like this. I normally don't shop at Ross Dress For Less but I needed some pants for a weekend job I have recently applied for. I have never seen such poor quality of clothing. This will definitely be a store I will not frequent again and will definitely not recommend to anyone I know or come in contact with.

I went to the fitting room with a cartload of items to try on. The first girl told me I could take 8 in and I did so with the card she gave me. After trying on all the clothes, I wanted to switch out 4 of those that didn't fit with 4 in my cart and asked the new girl if I could do so. She said I needed my card for that. I said, "Really? Just to switch 4 with 4?" She then threatened to call the manager. I was shocked as I wasn't being rude, just surprised that it was a big deal to switch 4 with 4! I then realized that I was the only white person in the whole store. Not one other white was shopping or working there. She treated me horribly for no reason. I am disgusted with her behavior and will not shop here again!

I shop at the Ross at Hollywood and Western in California all the time. I went to Ross on Monday, August 17th, to purchase a casual outfit for my upcoming trip. I purchased an outfit, a sweater for the plane, sunglasses, and pillowcases for my home. When I got home I realized the shirt had a stain on the sleeve. I was disappointed because I'm usually pleased with the quality of Ross's merchandise. I decided to return the shirt and pants the next day, Tuesday, August 18th, and keep the other items. I walked into the Ross, and presented the unworn shirt and pants that I purchased the day before.

I live about 2 blocks from the Lynchburg, VA - Ross Store on Ward Road. I am 82 and don't drive any longer. I purchased a small storage chest and thought I could use the cart to walk it to my apt. and then bring the cart back as I have done with other stores. My sales assistant told me that was not possible. I had no idea how to get it to my apt. Victoria volunteered to bring it to me after she finished her shift. Promptly after the time she gave me, she loaded it into her car, unloaded it at my apt. and placed it where I wanted it, and was gone. I was so touched by her good service and her above and beyond the call of duty, I just want her to receive some recognition for what she did for an old lady who doesn't see well and can't drive. Thank you and thanks to Victoria!

I came into Ross in Memphis TN located at Winchester/Riverdale (East Memphis) when I was in line to pay a cashier and LP didn't respond when I asked if a cash register was open. After debating whether to stay and pay or leave, the cashier finally responded by asking was I ready. I responded with a yes. When she was checking me out at the paced that she was "working" was extremely slow. I asked to please pick up the pace because I had to leave and it was 25 mins before the store closed so she answers with, it wasn't her problem.

Today we visited one of your stores, the one on 19th and Bethany. We had decided to try out some of the jeans we were expecting to buy. When my daughters and I approach the fitting room we did not see anyone so we went right in. Not long after we were approach by someone telling us we need to get out and count the items we had enter with. Before I could say anything she grab everything from my hands and gave me a look to intimidate me. As we were leaving again the same girl name Evelyn stop us, ask us to put everything on the rack to count my items. We felt embarrassed since people around were just looking at us. Evelyn call security. The security Eric told us to go ahead, we could proceed with our shopping, but we could still hear Evelyn saying things about us not very pleasant at all.

I worked at Ross in Orlando for a few years, always gave 110%. But two years ago I told upper management I was attending school, to work on a non-retail degree. A couple of months past and they started writing me up for things that did not make any sense. Ex. changing displays from blouses to dresses. The store I did work was a huge volume store and completing other task was nearly impossible with a small group of employees they gave me to close the store. They also had an individual that they wanted to move up to my position as Assistant Manager.

No stated policy that a return cannot be purchased for 24 hours. The ridiculous and stupidity at the highest quality. No customer skills.

Low wages, not enough hours - had to go to management begging for more to cover my bills. Extremely rude customers and I have worked retail before yet, we are expected to be happy and cheerful 100% all day everyday and for what? To deal with the above. I had no other choice than to seek employment elsewhere. I am now in a job that is not retail (thank God) and work full-time between 40-50 hours a week and no longer have the stress of worrying about paying my bills.

I was in Ross which is 6298 W 3rd St, Los Angeles, CA 90036 and July 21 around 11.30 pm and I bought something and it was 171$ and I ask about %10 discount because I bought something one week ago on Tuesday and she gave me %10 discount that's why I ask %10 discount. After that he said "I need your ID because discount just for 55 years or more old senior." And I said "but I do not know that because I got discount %10 last week" and he said "I can not do anything". And I wanted to talk manager who is pregnant and I told her about my story and I want that discount. And she said she can not do anything and I did not buy anything, I just said "could you hold for me just 15 minutes".

I visited the upper Marlboro Maryland store today. I purchased pillow and other items so once I got rung up cashier tells me, "So, we have no bags." I'm like, "what, how am I suppose to carry this," and she's looking around to basically say, “In your arms. If you have no bags then you should be at the corner store to purchase bags.” I asked for the manager and she comes out looking like she has no clue. Ross please do better. I called corporate customer service and she says, "You have the option to buy reusable." REALLY.

I love Ross and I always take family and friends in there but yesterday I had a worst moment. I bought a gift in Tampa and it didn't come in the package. But now I'm back in Delray. It's not for the money cuz it was the cheapest, but the person who I would give...