Ross Dress For Less Reviews

I stepped out of line without a word before being asked when my item was taken away for further research. But that apparently wasn't good enough because I was further harassed by the same two women. They said I was holding up the line. I said I wasn't holding up the line and they proceeded to tell me not to speak to them. And that I was rejected by the cashier. And I should shut the ** and have a nice day??? All while the cashier silently rang them up. I let the woman employee who had taken my item for the price check know what had just happened. She said she was sorry and seemed genuinely concerned and it was only then that my cashier acknowledge the situation by saying she was sorry too.

I'm sorry that she didn't stop those women from their bullying. They should have been told to wait in the appropriate line and when they began their berating she should have told them it was store policy holding them up not me. I know there are angry hurtful people in the world but I think Ross should have taken a stance against allowing customers to be harassed especially right in front of an employee. I asked the security guard to walk me to my car which he did without question.

The first cashier I spoke with -- Very snippy -- "What's wrong with it?" "It doesn't spray correctly." Her response was "Really??" She takes the lid off and sprays it into the trash can and says "it sprays." I say "oh wow. Great! How did you get it to work?" And she holds it up and sprays it and of course then it sputters and drips all over the side of the can (teehee). Ask me if I have a receipt. I tell her no. She scans it... "well it was marked down to $1.49. That's what you'll get." I tell her I only want to switch it out for the same one if they have it. Apparently that particular "batch" of hairspray had been marked down to $1.49 since I purchased it. So instead of letting me exchange it for the same exact one which wasn't marked down to $1.49 -- I mean SAME except for their price tag SAME one except it sprays, I get a credit for $1.49 and then have to pay the difference of the current price tag in order to take the functioning can home. Really??? Grrrr.

But what beats it all is when I check out with the next cashier I get with the replacement hairspray. I say "I guess I'll need to keep my receipt for this one." Her smart tone says "I guess you will." I grab the hairspray and at the same time my son's trying to swipe my phone from me and I say No to him. Apparently she thinks I said No to her (lol) and she's all huffy when we walk away saying out loudly, "she said No, how rude of her" - meaning me. I'm done Ross stores. They never have crap in there anyway, it's always a mess and the bathrooms stink.

McDonalds has better customer than Ross. The professionalism in that place is beneath zero. The customer base is trash. The store is unkempt. The closing crew never completes their task and always leaves it for the person who opens to do it, and be expected to have it finished by the end of their shift. The store policies are a bit strict. I work in fitting room, and have to deal with being insulted and sometimes called out of my name because of the policy concerning customers hanging their clothes in and out of the dressing rooms. One woman even went so far as to make claims that I discriminated against her!

New employees seem to get all the available hours. I have gone from 4 to 5 days a week down to 2 days a week on the schedule giving me a total of 9 hours a week! Who the hell can live on 9 hours a week?! I notice that when I confront management with any issues that have me upset, my hours dwindle. I have even had my manager ask me have I found another job yet. I told her that when I do, she would be the very first person to know.

I would never recommend working for this company to anyone, and feel pretty bad that I work there and have been what seems to be "stuck" there for going on a year now. I pretty much use all the days I have off the schedule to apply for jobs, yet no luck. They tell you during the interview that all employees are trained in all areas of the store as an opportunity to grow in the company. That's a lie. I have been stuck in fitting room now for 9 mos. now. I have been contemplating on reporting them to the Board of Labor and Human Rights, but know I probably won't ever get anywhere with it. They even make you sign a Conflict of Interest form to prevent you from finding a second job in the retail field.

I will never work for Ross again. Once my day comes to leave there, I'm not looking back. They do not care about their employees. Oh and some of the prices are not deals... they take sets of dishes that should come as a set and individually price them. So you are actually paying more by buying the dishes individually than you would by buying them as a set. Just an FYI.

Went to the original store in 88 St. and 147 Ave. and the manager there researched the matter, took her time, and found out what was wrong, giving me my refund. Incredible the difference when someone is dedicated and a professional. The store in 56 St. and 137 Ave. in Miami is new, but is a mess, ugly, badly put together, and the people that work there are so off and incredibly inexperienced. Management is awful and customer service pretty bad. SHAME!

She tendered her receipt. The Ross associate proceeded to argue with the customer loudly and eventually called another associate who was more calm and I believe persuaded associate make the return transaction. However, the two associates proceeded to converse in the Spanish language all the time while a non speaking Spanish customer was waiting to resolve what has now become a dispute escalated by the staff.

After waiting patiently for upwards of 40 minutes, I finally made it to the counter where the associate apparently still angry from the encounter with the previous customer, addressed me in a rude tone of voice. First by telling me I needed to wait for her to process the one item I returned before putting anything else on the counter. Then she proceeded to announce to me and the rest of the customers on the check out line that I was crowding the counter because I had placed two small sized boxed fans on the counter. I did ignore her attitude. All the time she was visibly showing signs of exasperation, holding her head and walking away from the counter while muttering under her breath. This behavior was a first for me at any Ross store.

My baby was happily walking barefoot when ** (one of your employees, she is the manager assistance) told me that my baby should be wearing shoes (he is 20 months). I nicely asked why and she said it was Ross policy and I did some research and also engage some of Facebook groups as Barefoot Is Legal and Society for Barefoot Living to asked them if they know something and we couldn't found anything online; also there is not any sign on the store that tells that you MUST wear shoes.

Anyway we were on the line and my baby was standing by my side when ** YELL at us in front of everyone and in the most horrible way possible (I practice attachment parenting so I have never ever yell at my kid or anyone else). She was so mean that my baby started to cry so I just hold him and left the store. She threaten me saying that if my baby was not wearing shoes I would need to left the store.

The sales associate's attitude and actions are inexcusable. There is absolutely no reason for that type of behavior towards a customer, policy OR NO POLICY. Please help and protect us as a customer from this kind of humiliation. It was really hard for my see my baby's feelings hurt. Also I would really appreciate if you can share your policies with me and point if what she said was true or not and if possible please keep a "wear shoes" sign in the door so we can save this kind of misunderstandings.

They went back again and this time two employees came claiming the lady put all five items in the bag. They wouldn't listen to what my mom had to say and so my mom went to get another cardigan because she needed one to go with her dress. She found the same exact cardigan with the same exact code on the Ross tag (that was put on the receipt) she showed them this and they claimed that it wasn't the same one. But it was the exact same style and everything. They never showed us the video, my mom ended up repurchasing the item.

So as you can see, Ross Dept Store just got $21.05 for nothing. I have nothing for the money that was spent there. I feel like I was just robbed by a store. The money though small is a lot to me, I work for my money and expect some sort of customer satisfaction. Customer satisfaction is a thing of the past. They will not have to worry about me shopping there anymore and I will make sure friends and family know that they robbed me.

The list could go on. But the thing that really bothers me about Ross is the fact that the store doesn't even respect its customer's business. At end of your transaction, after you purchase your merchandise, the cashier just leave the receipt in the machine. One might be kind enough to say, "Take your receipt." Some just leave it. After spending money in your establishment I can't even get handed my receipt?

Fast forward to 2015. Now I have time and money and I can't find much. The last 10 years, the stores look like someone's garage sale, clothes on the floor, clothing not correctly sized and the about 40% of the time, the racks are bare. Not even great clothes! This is specifically the Simi and Thousand Oaks stores. The Tarzana, CA store is even worse. That store never has anything of quality; and also is a mess.

So if I want to shop at Ross and I still do (hard to let go and always hoping for a good deal) I have to go to West Hills, and the newly opened stores Reseda and Northridge, CA. Most of the time I have to head up north to Camarillo, Oxnard and Ventura. Round trip is over 100 miles. Ventura is the best store, but still I cannot find unique clothing.

Years ago they used to have wool suits for business and separate dress pants, classic fit (sits on or below your waist, tailored pants). Also wonderful wool sweaters, ones that you wear and ones that you wear over blouses. The junior department has poorly made clothing, but every once in a while I can find a few knit shirts. So now my first stop is TJ Maxx and Marshalls. Very happy with them. And they also have on-line shopping!. Come on Ross you can do just as good! Really hoping that you can get it together. Make Morrie Ross proud!!

I miss the people, customers and socialism of just getting out. It's a shame. I had never ever been discriminated against for age or my language. Working in a room full of people who refuse to talk to you...BUT talk to each other in Spanish for 4 hours was a slap in my face. I did this on and off for 6 months and Management and UP knew about the problem allowing them to do that was an eye opener. Having another attack me verbally in front of customers and humiliate me was the last straw. I had no recourse but leave. Great place to do an episode of '' Undercover Boss''. The legality of this is in question. I sure miss the job...and not for the money...sad.

Okay so I come out and she starts grabbing my clothes to count them. She then peered at the shirt my baby was wearing from home and accused us of stealing it. I told her we brought it in and she grabbed at me again. I held my clothes back so she could not grab any more, informed her I was not a thief and talked to mgmt, who backed her up. I will file a corporate complaint, but thought all should know. I do not appreciate how rude the associate was being or how biased the manager was. Also think you should know the attendant tried to stop me from going to get my items, my coat etc. from fitting room. I have never been treated so unfairly.

When she came to the front, told her my concerns, she said that there is a return policy on back of the receipt that I had no clue of and she told me she cannot do the return. I ask for the store number in which she stated it was #480, ask her for corporate number, she took like 20 minutes to give it to me then she was talking nasty about me with ** on the walkie talkie stating that the number was right in front of me and making gestures on the board as if I was stupid.

The number that she gave me was someone's personal number. I will never recommend anyone to buy a ross stores again. Don't want anyone purchasing anything from there for me and I will not be purchasing anything from there again. I work too hard for my money to be disrespected, humiliated and to be unfairly treated by purchasing a shoe that I only wore 2 times.

Spent over $70.00 that day in which the shoe was $19.99. I know that I will not be purchasing anything ever again. This is the phone number that the store manager gave me for corporate ** belonging to ** and the store phone number 281-829-2251 which is the correct number. Ross stores need to train their staff to be professionals.

At check out where I spent almost 150 dollars it wasn't a very busy day so everyone was present at check out including the security guard who when we tried to take the cart to the car, we were told that it was their policy that the carts don't leave the store. I asked how were we to get our merchandise to the car, and were told to leave our items outside and pull our car closer. It was parked in the handicapped spot outside the store in the front row, not a big deal, but the exposure to theft was still on our minds, so we pursued our need to get the merchandise safely to the car.

My husband got the cart to go through the door, and then they threatened us with the mall security. I told my husband to forget about it and asked the security guard to help us and he refused. I started to talk very loudly about this discrimination of people with disability and suddenly one of their employees offered to carry out my merchandise along with my husband who was supporting me in my walk back to the car when she asked me what was wrong with my leg. OMG, I was appalled, there is specific training for retail personnel that prohibits them or anyone who is the service industry from asking anyone with a disability what causes them to be disabled.

Wouldn't you know it that the one fragile item (carried by the employee) was broken in half. So I had to go back and return it. Let me note that while I was getting into the car, an employee taking a break, took my picture on her cell phone and you would think she would remember me after doing that, but I guess it goes only one way because these people when I asked to speak to the management, sent me that girl, who yesterday had tried to ensure I would not bring up her name, and she was not the person who is identified as the manager of the store on the placard as you enter.

Gosh, I almost wish I was more stupid, but I am not. This is purely discrimination, and poor customer service, this is poorly trained people assuming power without responsibility. That is what caused me to be disabled, and I will not sit by while corporations with lots and lots of legal dollars discriminate against people with very little and not even the physical strength to defend or protect themselves. We call that Bullying. Shame on this corporation and the management of the Oregon City Ross Dress For Less store on 1900 Mcloughlin Blvd.

For over 3 decades, I have refused to shop at JC Penny because of this same type of behavior. I will not shop at Ross ever again and I will tell my friends, most of whom are white, not to shop at Ross stores. I might as well have been told at the door that "no coloreds allowed." I thought we as Americans have gone past the era of hatred.... But I guess not.

Hopefully, they will wise up and realize that their GREED is not gonna get them anywhere but CARING about their employees and customers shopping EXPERIENCE will!!!! People are over being scammed and subconsciously forced to buy stuff with faster lines and romantic music (appealing to women's loneliness). I mean, let's get real here shall we? Your clothes are not that good anyway. They fall apart after a few uses. I hope you can take this criticism and better your workplace for all!!

I just feel very sad that this associate gave her 2 wks notices just because the manager did not knew how to addressed the situation and kind of put pressure in this associate... Made her feel so horrible and can even see this associates eyes that she was ready to cry in which later I saw her on the break room in tears. I’m so disappointed that the manager did not listened at all the employee and kept interrupting and did not listened whatsoever. I’m just a very disappointed associate.

Loss Prevention can not bring things to your car (as I might be fired for doing so). Be glad that we still have shopping carts. The store next door that lets you take them outside had them ALL stolen. Be glad for the cart polls. It's my job to watch everyone in the store. Just because I looked at you doesn't mean you should try to pick a fight with me, claim discrimination, try to get me fired (note: management praises us when you complain that we "watched you"). I'm going to state that one twice. It is my job to follow everyone. Countless times I won't even be "following you", that is until you complain that I am "following you", and then yes, I will. And honestly I do my best to stay as far away from minorities as possible because they routinely claim discrimination after seeing my presence 30ft away for 5 seconds. I watch everyone, especially the complainers.

It is policy that you hang your clothes on the rack at the fitting room both on your way in AND on your way out. And for people who freak out and can't do a simple thing that is company policy, that the worker would get fired for if he didn't do, then you try to get him fired for doing it, and state that you will never return to the store.. THANK GOD!!!

Yes you only had 30 days on that receipt. No you can not return those worn out shoes. No you can not get your return in cash when you paid with a card. Yes you can only get the marked down price when you return stuff without a receipt. No we will not price match the clearance item to the other item that is exactly the same because one has been in the store much longer. Yes you don't like how our lines are arranged, we don't either, that's just how it is, deal with it, we have to everyday. If you have a problem with any of the policies yelling at us will not help, call the corporate offices.

No you can not try on shoes in the fitting room. You can also not try on belts, hats, backpacks, panties, socks, or packaged shirts. Yes you need to show an ID on a same day return. No ID, no return. NO we do not have any in the back. We put everything out as soon as humanly possible. NO we can not look up on our computers to see if we have it in a different size. Our computers don't work like that. NO we can not call the other store to ask them to go on some kind of scavenger hunt for your item. No we do not know when we will get more of something. We know when shipments come but not what they contain. Yes we have bathrooms. Yes it's over there. Yes it's open. No you can't bring that food dehydrater in there.

This is huge! For the love of god. When you try on clothes, could you put them back on the hanger? Is it really that hard?? Or if you can't do that, could you just have them right side out when you give them back?? Picture this: you're a fitting room attendant. An old lady just gave you a huge pile of 8 inside out dresses. You have to explain to her that you need to count all the items on the way out. She didn't bring her number. She didn't bring the hangers. All the dresses are inside out and moist. Then she tries on 8 bras and doesn't re hang any of them, just throws a huge pile of moist dresses and bras at you. Now picture this happening 8 times in one minute. Now you're a fitting room attendant!

No the Loss Prevention guy can not jump on register. In fact a new policy states that managers should only jump on register as an absolute last resort. If it wasn't for your moist inside out dresses getting our employees sick and your need to complain to the manager because we don't have automatic doors or whatever, and you didn't get mad at a sales floor worker because she wouldn't go look in the back for you, maybe then there would be more people to help when you want to check out. Maybe if none of you complained about non issues there wouldn't be any real issues. Any maybe monkeys will fly out of my dress pants.

Stop opening the packaging! Do you really need to feel the socks? Would it be ok to open up a carton on milk to feel its consistency? And you wonder why I am following you when you just opened up a bunch of packages of socks and underwear. You should get kicked out of the store for that or forced to buy them. And no you can't take our socks and try to say "well they were already open" or "my feet stink and I want to try on shoes though"... no.

And stop opening the electronics! You're going to open a new package of headphones so you can try them on in the store, decide that you don't want them and throw them on the floor... No. You should be arrested. Here is how you should handle these situations. You want to try on the dress shirt? The socks? The headphones? Ok then, purchase them, try them on, and if you don't like them you can return them. That's how it works, you animals!

I could go on and on... Please don't pee in the fitting room... Please don't dye your hair in the toilet... If you have to pull up your car please don't leave your cart blocking the front door like no one else is going to use the front door... the unattended kids... Grrrrrrrr... Ok, ok I'm going to stop... Last thing... We do not care if you go out the out door or the in door... just go... goodbye... thanks for shoplifting at Ross...

I love UR merchandise, but not, UR staff. I want to be treated with respect, especially when I am spending my money. Please, please train UR staff or hire new people who love interacting with people.

If short staffed - it isn't their fault for no shows or call offs. It is what it is. And another thing Ross does not make the merchandise, if you look at the label that is who you blame for the poor quality. And if there is a issue with a item being distressed or tore, etc, we are suppose to remove it off the sales floor when it's brought to our attention. But a lot of time the customer may ask for it for lower discount depending on condition. And to bring back items that was worn like under garments is wrong.. really its disgusting. If you do have a issue, the company does want it brought to their attention so they can make it a better shopping experience.

On other occasion I was be charged for items that I DID not have. I stated to cashier I stated something that the price was over $30.00 dollars. I stated to cashier she must have ringed something twice. Management was called (christy) she replied that I left out of the store I must have left it in my car. So I asked her to walk to my car with me. Of course she refused. I asked her when the registers are tallied out at the end of a cashier shift and it's over she it justified who do they handled that. Kristy asked if could leave my receipt to give her a day or two. Of course I have not seen or heard from anyone. So my question is this ID done to every / Or every other that's a damn good paycheck for someone. It's sad but true. A company will never succeed with peoples like this.

I never knew. I never saw it posted in the store that they would only honor things purchase after Black Friday for cash. To me that would be really starting my Christmas shopping late when I have so much to buy for and I shop at Ross regularly. I would have had to show my son his gift just to make sure he liked it in case I had to return it which does not make sense to me that they would not honor a Christmas purchase not open in a sealed box with a receipt is not carry the same merchandise so if I would not have bought it when I saw it the chances of them having it again would not have happened. Not real happy with the Ross store that used to be my favorite store. I'll be cautious before purchasing anything again. Will make sure family members and friends know about the return policy...

I came home angry and frustrated. I WILL NEVER EVER EVEN IF MY LIFE DEPENDED ON, SHOP THERE EVER AGAIN UNLESS THEY WOULD REPLACE THEIR OLD UNEXPERIENCED, UNPROFESSIONAL, DUMB, SCAMMING, SO CALLED "EMPLOYEES" WITH BETTER EXPERIENCED ONES THAT DO NOT SCAM!!!! Also I would like Ross to make improvements because the store looks like Goodwill where used items/garbage gets sent to and sold to customers for a cheap price. I hope they would make their store better.

I finally tried to make her understand that 6+5 is 11 and if we were buying 4 items and wanting to take them with us and giving out the 7 items back the total was correct (11 items) but she was more aggravated and went on yelling and making false accusations, until the manager came and asked her to stop yelling at the customer but she didn't give two cents to the manager and kept on yelling,. Manager realized their associate's mistake and inappropriate behavior and let us get the clothes we've decided to buy (4 items). We didn't want to shop anymore. We proceeded to the check out and paid for the items and left. No apology was given to us by the associate Paula. I was very surprised that kind of attitude and inappropriate behavior towards customers are allowed at the store. Even the store manager could not stop her yelling. I know me and my family will never shop at Ross again.

I have no reason to buy from Ross if I have money in my pocket. I got lots of option to go elsewhere and shop. What's the use of a licensed security whom looked so professional standing just right by the Ross Entry? If a licensed security officer American, educated and taxpayer from Ross, having bunch of Ross Employees working under his command to threat, fully harass customers the minute they walk in. Where is the law to protect the poor customers? In case of accusations accuse. One of their guy, he was after me every step in store W Sahara Location. Almost had physically attack me. I got both hands outside my pockets then walk out from the store.

About 90% of the customers are Latin-Americans (and so do I), but they don't really look the way I look. While I have a very European physique (a mix between Nia Vardalos and Idina Menzel but with a smaller nose and much taller), the bulk of customers are Amerindians and mestizos, and that had created a conflict in a way I never thought imaginable. My name tag also says "hablo Español", and if I speak Spanish to a customer who speaks Spanish, they feel the need to reply to me in extremely broken English. But wouldn't mind to continue speaking Spanish when any of my other (more Amerindian and/or mestizo looking) Spanish speaking co-workers do the same. I had customers telling me that the reason why they wouldn't had dared to talk in Spanish is because I looked "too white". My old store had a more diverse population of Latin-Americans (albeit much smaller, for it was an area with about 200K people), so I never had approaching fellow Spanish speakers.

Not only are they rude, management has a habit of covering up the complaints by gays and trans complaints, but they work their employees for little money, make employees front end supervisors with NO pay raise for their duties to the store. Ross stores has been deemed publicly as a corporation who discriminates against gays and lesbians. Shameful! As an employee, going through the E.E.O.C complaint process against Ross for discrimination, I can honestly say that their "discounted" clothing is not worth the risk to anyone's state of mind..

There was a trans woman in another State who was berated and told to leave the store for trying on women's clothing in the fitting room. She left vomiting in the parking lot. This is not an isolated incident. Ross stores participates in discrimination of gays and trans customers and employees left, right and center, according to documented cases. Their upper management lies, covers up and threatens to fire anyone who asserts their rights, cuts hours and protects the guilty ones. The supervisor who discriminated against me, was named Employee of the month, while a discrimination complaint against her was in progress. ROSS IS AWFUL...

No company that cares about customer service in even the slightest would treat consumers the way Ross does. There are a lot of retail clothing stores out there that sell discount items (like Marshalls) so don't tell me Ross is unique in their customer base or the goods they sell. Not ONE requires customers to:

-- Ensure that all customers are painfully aware that there is a security guard on duty and he is watching you. Please - retail stores have been surveilling their customers for decades quietly and discreetly. Posting a security guard prominently at the front of the store makes customers wonder what the heck would this store need a guard for - are there ghetto fights or what? People with weapons?

I've read the excuse that Ross implements all of these policies to cater to the customer need to get in and out quickly. However, that excuse is just twaddle. The real reason Ross does this is because the corporation only cares about the bottom line - making money. In a capitalistic society, that's to be expected. The less they have for employees to do, the less employees they have to pay. However, that's ALL Ross cares about. Those at the top, making the decisions, have seem to forgotten that customers care about more than just saving money, they want a baseline level of customer service to be given to them. Of course, they won't expect the level of customer service that one might have at Nordstrom's because Nordstrom's prices are so much higher. But they WILL expect the same customer service level to that of a similar store, such as Marshalls and T.J. Maxx. Ross falls far short of even rising to the level of these two stores, and that's not saying much.

I have chosen to simply not shop there anymore. The clothing has grown cheap and flimsy and, as I pointed out, the customer service is extremely crappy. There are too many other places to shop to put up with Ross' miserly idea of customer service. I will not be surprised when I hear someday soon on the news that Ross is no longer in business.

1. Returns - Ross' return policy is that with a receipt, you may return the item within 30 days for a full refund in the manner you payed for the item(s). This brings me to my first problem. Many people pay with a card, but want to receive their refund in cash. Most stores can do this, but our registers don't even provide the option to our cashiers. I've watched far too many customers scream at, curse at, and name-call minimum wage high schoolers for this. I agree that it is a bit silly that we can't give you cash back, but it has to do with the way our company stores cash and processes revenue. It isn't our cashiers' fault, and there's not even anything the Store Manager can do about it. Stop taking out your frustration on people who are just trying to do their job.

Now, we understand that sometimes people lose their receipts. So, unlike other stores, our stores allow customers to return items without a receipt. Because of the OBVIOUS potential fraud that could occur, we ask that customers show a valid form of ID. This policy is clearly displayed at the front of my store. It should be noted that during a receiptless return, the register will not allow our cashiers to proceed without a driver's license number. We do this because someone could steal from us, and return the items later for a fraudulent profit. Because we enter the customer's driver's license number, they can only do this a few times without being flagged. This prevents losses in our stores.

If you return an item on the same day you purchased it, even if you have a receipt, our system will request an ID as well. Even still, we allow you to return the items. I've been denied that privilege even at Target, so stop complaining about showing ID. I always hear "I don't have my ID with me." Really, what grown adult doesn't carry their driver's license with you?

2. Disorganization/ Dirty Stores - Our associates start at minimum wage. Most stores are understaffed (because honestly, would you want to work here?) and we are constantly micromanaged by our supervisors. We have to repeatedly clean the store and put back merchandise that is literally dropped on the floor by our "customers." I have personally mopped up spills such as soda, milk, urine, vomit, and other 'mystery fluids' multiple times in ONE DAY.

So let me apologize first for our less than cheerful dispositions. Even with all of this, my associates are more pleasant than some Dillard's, Macy's, and Sears employees I've shopped with. Because we are tired, frustrated, disrespected, and under-payed, we cannot possibly keep up with the walking natural disaster that is our customer base. But we do our very best to still make the store shoppable.

3. "These items are similar, why are the prices so different?" - This one is so silly I can't even understand where it comes from. Walk into Target and pick up a T-shirt. Now go and pick up a different brand of T-shirt. More than likely, the prices are not the same, because they both cost Target something different to acquire. At Ross, it's the same way. PLUS, one item may have been marked down because it's been in our store for a long time. Even if the exact same item is in our store, we cannot price match it to one that has been marked down. Boo-hoo. Sorry.

4. Long Checkout Lines - As I stated before, we are almost always understaffed. However, I've personally been yelled at by customers asking if we can get more cashiers at the front for a line of 15 people. At that time, we had 3 registers open (which is about as many as you'll find at Wal-Mart or Target, who have MANY more customers than we do).

Here's my favorite. When working as a Loss Prevention Specialist, I was asked angrily, "Why aren't YOU ringing people up??" Honestly, what store do you shop at where the security guard is checking people out? I'm wearing a different uniform, clearly performing a different task, and being payed to do so. Plus, if someone in asset protection had the ability to open a cash drawer, don't you think that would be a conflict of interest?

5. Fitting Rooms - I realize that most stores don't ask you to hang up your items upon entrance and exit of their fitting rooms so that they can count them. Of course, other stores don't have as many thieves as we do. So, corporate policy requires that we ensure that the same number of items is coming out as have gone in. Please, stop yelling at the employees for it. They could lose their jobs if they don't follow the rules. Hanging the items up is a courtesy to you, the customer, to save time while we do our job.

*Bonus* "Don't forget your receipt!" - To deal with the aforementioned long lines, our company instructs our cashiers to be as efficient as possible. We are told not to take your receipt for you because we save time not doing it. We all think it's stupid, and we hate asking customers to do it themselves, but the managers perform audits on our cashiers to make sure policies like this are being implemented. Please, don't blame us or get angry with us.

Ross is a discount store. The people who employ us cut corners anywhere they can to save YOU money. If you want to be treated like royalty, you'll have to go somewhere else and pay double for the same item. Understand that while associates should undoubtedly provide the best customer service possible, our company's policies are not our fault, and yelling at us won't change them.

And in regard to customer service, ask yourself: If you had to work in this environment, how would you feel? How would you act? Would you get tired of people complaining about such trivial matters? We are people. Please consider that before you write a review griping about how "so-and-so" from "___" Store hurt your feelings. It really does all of us a great disservice, including yourself.

Wow I can't believe this is happening. I am definitely reporting this business along with the managers to the labor board. If these people don't know how to run a business they should be demoted or retrained. I am 100% percent sure if you applied for a job you need the job. Why must people be played with emotionally? I'm so hurt and disappointed because I was depending on this. Was it too much to say, "Hey we made a mistake and hired too many people. We will contact you as soon as we have positions available." You can be sure I will let everyone I know about this unprofessional business and I will never shop there again.

I waited A whole week after that date. I went to the store to ask what exactly was the hold up. They said they've decided to do second interviews... Ok! So I would have been left up in the air if I wouldn't have came to see what was up??! They asked me to come back at 12pm. When I got in my car it was 10:56am… Really? They wanted me to come back an hour later. Ok, because I am need of a job, and have a 2 year old to care for, I did just that! I went home and change and went right back. AGAIN, was told before I left I would be sent these papers and I should be starting by the end of the week. Well, guess what?? The end of the week is here and I haven't even received the papers to run the background!!

After all of that, I Will NOT call them again! I DON'T EVEN WANT THE JOB ANYMORE! I have NEVER dealt with such unprofessionalism!!! So it's just as a terrible place to work for as it is to shop there!! My car was broken into once while shopping at ROSS! I was told there was No security footage!! I AM Just Absolutely DONE WITH ROSS!

I went back home then I called police seeking help. They didn't find my purse, I lost everything in it. I called again asking to check recording of security camera, because I'm sure they can see who stole my purse. Andrew said I looked at the recording but it needs a very long time to see all the camera tape. I called many times again, I talked to Tasha the mean manager who was there, I begged her to have a look at the tape of camera again. She said that we looked and that's it. I explain to her that I'm scared, I'm a single mom, I'm not sleeping at night, please check the camera recording again. She said yes, then when I call Andrew he said manager Tasha didn't tell him to check again.

This is totally unfair, I was depressed for weeks, you know we are women very attached to our purses. But what hurt me most is manger Tasha, she was very mean to me and didn't care. This is not the way to treat customer, I stopped going to Ross because what happened to me. I hope the upper management will contact me so I can explain what happened exactly in details. This mean manager in Ross seaside needs to be fired immediately, this is not the way to treat customers, totally unfair.

The "MOD" walked to front of store. I began explaining my concern and issues with her. She then implied, "We have 5 hot areas we watch closely for theft." I expressed my understanding of their policy and asked, "Is the entire store a hot area because your one loss prevention personnel has followed me throughout the entire store except the restroom stall?" I asked, "Is it because I'm dressed down and did not style my hair giving him a reason to follow me?" She said, "Of course not. We do not follow people because of their style of dress. We do watch large bags." "Okay," I replied, "There is someone right there whose bag is twice my purse size. So what now?"

The MOD/ Manager on Duty states, "He's just protecting our merchandise." I became very emotional and stated, "I will not buy anything from here if I have to be monitored in such a way. I am a black female nurse carrying a $500 handbag driving a $75K car. Not to mention It was a 45 minute drive clear out of my way to be profiled due to the color of my skin." I thanked her for her time and said, "May God bless you all and and touch your hearts."

It was made clear my clothing or appearance had nothing to do with their actions. Not once did I bring up the fact of my skin color nor their skin color. Yes myself and aunt were the only two black/dark people in the store. Just wanted to share my first real life encounter with racism. I tried so hard not to accept it for what it was - RACISM... I cried all the way home heartbroken. GOD PLEASE CONTINUE TO TOUCH THE HEARTS OF OUR PEOPLE!!!! :'(

Today I had time to go back there to return it, along with a swimsuit. They accepted, and gave me cash back for the swimsuit, with no problems, then the customer service girl went to talk to the jewelry manager about the silver chain, and I saw that she said no. The girl came and said that that chain it was not the same chain that it was sold to me (like saying that I went home and got a used chain to try to cash on it). I was super upset, so then she went to talk to the general manager, and she came back to say that they couldn't accept it, because that was not the chain, then I show her that was a chain snake necklace, got really upset and started to speak loud, because the three of them were saying in my face, that I was trying to return something that was not bought in the store. Didn't make any sense to me.

Just because there is a handful of people trying to do fraudulent thing at Ross, they think everyone else is doing it too?? Forgot sake, I pay all my shopping with my debit card from Wells Fargo bank. I been a customer at their bank for more than 20 years. I always pay with that card, everything!! How and why I would be trying to make fraud on 17,99 necklace?? Needless to say that none of the managers came to speak to me. They just let me get upset, and talk loud to myself only, and the other customers. Because I am not use to be treated that way, I didn't know what else to do. But now I know, I gonna send the biggest complaint Ross ever had received. I got all the names of customer service and managers. Oh yes, they are going to hear from me. And no more Ross for me, I find better products, and good prices at TJmax, Marshalls, etc. Thank you!

I asked him for a transfer to a lower volume store in December, but that didn't happen either. He waited until just before the Annual Bonuses were paid, and after the Reviews were completed and then he came after me with a vengeance. He looked at a lot of videos from the store cameras, and then he came in and Fired me. I think a portion of his issue with me is the fact that I am 62 yrs old, and I was not doing things as quickly as the younger managers, even though they were getting done.

I was behind a black lady with a real nasty dress, deodorant all over the armpit area and all wrinkled from the bottom. The cashier was examining the dress and said, "Ma'am, I need the tag to the dress.." The lady responded, "It didn't have one. I want to return it because it's dirty and smells" ..So the cashier said,"Well, Ma'am if you say you said it's nasty now but personally would you buy this dress like this right now!?" Customer said, "Of course not." "So we cannot take this dress back because you have worn it!" The lady was mad because she wanted a refund but she said she wore it for a while and didn't want it anymore. Like wtf I would be embarrassed to buy and return a used dress and be called out because that's theft! Personally wouldn't have said it to the customer like she said it but she was right! To me that's disgusting wearing the merchandise with tags and returning them used. Nasty *** people if you don't keep it, don't wear it and don't buy it because there's people who actually want to buy and wear them! Might as well go to the thrift store to buy used items.

When I was in the store, there was one person checking people out with a long line, and some loss prevention guy at the front and that was it, while the store manager and her back up manager sat outside smoking, and once they came inside, both of them headed straight for the back of the store and did not care at all about the customers trying to check out. I walked around the store to check it out and got to say it is horrible looking. The store is like a slightly upscale goodwill, very disorganized and stuff all over, and not a single employee around that could help me find anything. I do not know if it's because they just do not have any employees, or do not schedule any, but it seemed like there was only one person working there, maybe two if that LP guy was doing his job, guessing he is supposed to stand around and just watch for trouble.

Anyways I see the store manager walking around the store texting on her cell phone, not paying any attention to customers, and have no idea where that back up manager was at, that girl looked way too young to be given manager responsibility, not to mention she looked like she was high or something. This is the kind of people they put in charge of their stores, then they do not need my business. You've got no employee coverage around the store, managers who text instead of work and others who hide in the back of the store. I've got to say I saw some items for decent prices and felt like buying a few things, against my better judgement to waste any more time at this location, I decided to go ahead and buy these items, they were well priced after all.

Of course the lines were long, as one person was checking everyone out, so eventually that girl called that back up manager to the front to help out. Great, two lines are open now, and the people split up and lines got smaller, so I got into line to check out, as I was nearing the back up manager, her name badge said Nikki on it, I got up to her and she told me she was closed and to go to the back of that line that had 3 people in it. He pulled up the closed sign as I got up to the register and went outside the store again with the store manager and they started smoking again. It's a good thing for Ross, that they had fair prices on the items I wanted and that the other cashier was fast and willing to stay on to check me out or I would have just walked out of the store and left my stuff on the floor.

This experience I had with Ross of Simpsonville may not be my final experience as I did like the prices and am willing to go back to try again to see if maybe they improved or at least are not as busy, but with employees and managers like that, I am not surprised to see so many people complain about Ross stores all over the place.

When I asked the employee if he was always like this, the lady said, "he does that all the time." That is completely unacceptable and very disturbing for employees. The guy was sarcastic, gave me a look like I was stupid and very, very rude. I really hope that this guy gets terminated. If this was my employee, he would've been gone in seconds. How can Ross allow this? This behavior only seems to occur in this store. I really hope these complaints get action immediately. If I do decide to go back, I really hope to hear and know this rude and obnoxious individual is no longer working for the company. Horrible, horrible service.

5. Customer Service line doesn't serve customers with return items, confuse with regular customer that's already in line, which means, you have to stand in a very long line to return your merchandise.

Management there are using the safe money as payday loans til their next pay check. Look at the numbers. Numbers don't lie. Ross needs to clean house starting with management and fire all the employees there. LP there is a huge joke. They are lazy and refuse to do their job like walk the shortage highway and walk in general in the aisles to prevent theft. EMPLOYEE STEALING NEEDS TO STOP AT STORE # 992. If this was my company I would be ashamed and embarrassed due to the fact of having employees steal right under my nose. Duh, open your eyes because this is a wake up call. To the Corporate Office fire everyone there. Your numbers for shrink are about to get higher.

Current employees are told to watch former employees for no valid reason. Current employees have even been told that they would be fired for even talking to certain ones, which is funny since you have to talk to them to do your job. The store manager does not have the backbone to do her job. She let the old ASM, run over her and basically take over. She does not like to confrontation and instead of telling people they cannot have their time off, either says that the request was lost or that she approved it, but the DM said no. She uses any excuse in the book not to take responsibility and if she finds out that you see this, your hours are cut or you get the less desirable shifts until you ultimately leave.

With her as an example for the other employees, no wonder many of them end up being corrupt. Too bad this overshadows the few good employees there. The customers see it as well. There are many complaints from them about seeing people standing around doing nothing, and those were usually the upper management. Then us employees are asked why store morale is down. Maybe because we are constantly having to watch our backs because we are afraid that any little thing we do will be taken out of context and corrective action taken, that is unless you are one of the "chosen" ones. Favoritism runs rampant there, but a little less so with the assistant manager gone. I know most of these practices are actually pretty common in the workplace, but when a store survey is done and you only have a 50% approval rating, something is wrong.

I was holding the clothes outstretched for her to see, not handing them to her. She made no movement and I looked up to see her staring at me and very rudely and condescendingly said to me, "I have to count them." I made no response by the sheer shock she would be so rude and tactless toward a customer. She counted the clothes in my hand rather forcefully and handed me a number after which I said, "Thank you ma'am." There was no response from her.

I tried on the clothes and came back out to replace the ones I didn't want. She was behind a large rack of returns and said for me to put the ones that didn't suit me on the rack, making no effort to see if I were satisfied or had a query. I politely asked, "This one," pointing to one of the two, when she then pointed to the one she wanted. I hung up the shirts and said "Thank you ma'am," again only to be responded with another condescending "Mmm."

Had I not needed the blouses for an interview, I would not have made any purchases from this store. I am amazed that such poor customer service is allowed, to which makes the customer seem as an inconvenience to the employee. I am returning one of the blouses, and one can be assured this chain of stores will have no more business from me. I will continue to shop at competitor stores where it is always a pleasure to shop at and the customer service is genial and beyond reproach.

The ASM is a lazy manager who spends most of her shift either shopping on the clock or bringing merchandise into the backroom, a room she uses to hide in while text messaging and logging onto Facebook. This lady does no work, shows favoritism to select associates while abusing all others. She has so many complaints against her that she should have been fired by now. But Ross company doesn't care about employee complaints. The DM does nothing and acts like best friends with the ASM. This place is a horrible workplace. It's filled with misery, very low employee morale, a corrupt store upper management staff, and very little to no professionalism among most that work there.

Then a man (height: 5'9"+/-, race: fair skin, maybe Hispanic) walked to the line I was standing and asked me, as well as the other customers standing behind me, if we were to purchase or return an item. (Note: There was even a line behind me and no line behind the lady). Then, since we all were going to make purchases, we had to relocate to the other line. This same employee processed the items I wanted to purchase. I said, "You guys should have a sign that says purchase and return." Employee: “We do, it is right there.” Out of courtesy, none of the staff said something like, "I do apologize, but the purchase line is this other line over here. As soon as I finish with this customer, I will attend to you."

And then I remembered the city I was in, Hialeah. So, this complaint is not so that the employees who probably make $9.00 per hour, "at most," hence why they do not care or convey proper customer service. This complaint is for anyone in a well-paying and higher position under this company who cares to voice ideas like making a big sign hanging from the ceiling that says, "Purchases Only," as oppose to the small 12 letter size black text on white paper there is on the floor stand that could not be seen by customers standing behind long lines, which is usually the case at Ross.

It is unfortunate because I like buying at Ross due to its low prices; however, I do think it before going to Ross because of poor customer service, unfriendly employees, under employment/staff, which leads to longer lines and greater waiting time and disorganized items. It would make such a difference for customers if Ross would increase staff pay rate to at least $10.50, provide training and incentives for great customer service, and maintain the store organized

All of these changes will allow for better customer service and for a better shopping experience all together. This will increase customer traffic, thus leading to more purchases and higher monthly sales. This is more so important due to the economic situation. Companies cannot afford customer dissatisfaction because of poor customer service. To any buyer who is reading my comment, Marshall, Home Goods, and Burlington are great competitions to Ross. The difference is that not only do these stores have similar low prices, but the stores are organized, have better customer service, and have proper staffing.

For instance at Burlington, where I did make a greater purchase than I did at Ross, I had left my purse in one of the isles. I asked a lady staff if she had seen it. When she said she had not, I just asked her that if she happened to see it, to let me know. I honestly did not expect for the lady to help me look for the purse, but she did! She went through each isle and she actually found the purse. It turns out that this lady was also from the Christian faith. Her customer service skills were great.

The next day, I returned to Burlington again and the same lady recognized me! I have gone to many Ross stores in different cities, like Hialeah, North Miami Beach, Pembroke Pines etc., and I must say that the city with the poorest customer service is Ross. They all have careless staff. I have had many poor experiences at almost all of the Ross stores I have visited. So, it is not so much the city the store is in; it is the actual Ross company investors and owners who apparently do not care. At the end of the day, it all triggers down from above.

In the dressing room, she encountered the same employee. This time, when she finished trying eight items, she (Ms. Anna) was busy taking care of other customers and in the store phone. She proceeded to place all eight items in her basket and returned the tag number 8 to her. One more time, she was aggressive towards her with her tone of voice and attitude. At the cashier, she told the register employee that she had a very bad and humiliating experience and asked to speak with the supervisor of Ms. Anna. The cashier did not know this employee's supervisor and directed me to the board with the regional manager, Ms. Christina ** and the store manager Mr. Steven **. She left the store crying because of the abuse she received. When she arrived home, she had a nervous breakdown and locked herself in her room until she was able to communicate the incident to me.

I called the store to talk to the store manager Mr. Steven ** and asked how he can have an employee that can intimidate, use aggressive behavior and attitude towards customers. Mr. Steven ** was aware of a customer that was not placing their clothes back to the respective hangers and attention was given to that customer. That is the policy of the store, to have the customer hang the clothing items correctly. (Remember with talking about the customer.) I requested to see him within an hour to return the items bought in that store and address the lack of customer service. He stated that he has a meeting within an hour and perhaps his assistant can help me. I mentioned to him that I will contact the regional manager Ms. ** and address this accident. I called Ms. ** and quickly on her voicemail addressed the incident and left my phone number, asking to please contact me.

At the store, I met with Mr. Steven ** briefly, introduced myself, extended my hand as proper courtesy and encountered apprehension and indifference. He stated that the employee already left for the day, but he cannot understand because that employee only receives accolade from her services. He quickly and indifferently added that was not the reason why my wife left the store upset (crying). I mentioned that he can validate either one of the statement by looking at the security cameras and we can look at them together. He said it’s not permissible for customer to view the security footage. I do understand that policy and did not talk about the security camera any longer. Although following that, the store manager disappeared from my sight, perhaps went to validate using the method I just pointed out to him. At any given moment, my wife or I received an apology, sympathy or close the conversation with the store manager. He just played down the incident. This synopsis of the incident is not to punish or get retribution. I want to address the lack of customer service and sensibilities training the store, Ross Dress for Less #0782, have to employees and managers.

What happened next frankly both stunned and annoyed me. She began pointing over the rack from where she was standing then said to me "Put the shirts back like you found them on the hangers. Yep, just push that one there back down like it was." She then said something about management walking through and "always having something to say" to her if the area was not neat. Why this was my concern as a shopper in the store was what I was wondering. And why was I being harassed and intruded upon in this manner by someone I didn't even know personally?

The experience really left an unpleasant taste in my mouth, perhaps because of the kind of morning I had already had. Let's not even dismiss the fact that I thought I had found an activity that made my day seem a little smoother. What I expected to be a pleasant break in my day now included an intrusive encounter that no person patronizing any establishment should have to endure. I no longer care about the capacity of merchandise Ross had on hand at this point; I would never go back there and I would not send anyone else to shop there and risk being treated this way. At the time, I was unable to complain to a supervisor/manager. My time just didn't allow it. Just going to Macy's, etc. next time.

The time I was waiting in line, one customer had same issue like mine came and stood in front of me. The time she stood, the cashier called next customer for return items. I went to the cashier because it was my turn. But the store manager ordered me disrespectfully and impolitely to back up and wait in line again. I asked her the reason why I am back to the line again. She doesn't even have enough excuse for that. She gave the priority for the customer who came behind me. I am so angry because it wasn't fair! I started explaining but she won't even give me a chance to finish. She interrupted me. She didn't even apologize. Finally, I left the items I was trying to buy and left the store. She doesn't know how to treat, talk, explain, and care for customer. She has a bad attitude! I don't think so she knows what customer service is! She should get more training about customer care. I am really disappointed about what happened. I will never go back to that store again.

Long story short, I called once a week to check up on the status of my employment for a month, at least five times total. Finally, a month after I was "hired", they said they had already had orientation and hired as much staff as they needed to. Besides that experience, Ross is always crowded, has horrendously poor customer service and security. The worst part is the checkout lane. The wait for one of the ever-only-two people at the cash register isn't worth this deal. On top of that, plenty of employees always seem to float around "organizing" but little else. This place is garbage.

She was very hostile and intimidating. I thought she was so angry that she was going to hit me. She yelled as I walked out the door, "Why are you smiling at me? Don't smile at me." How embarrassing and rude. I was being polite. This happened with her standing next to the loss prevention guy (His black outfit said loss prevention.). She was standing next to him as I left and she yelled at me. I was honestly scared to leave the store. I thought she was going to chase me and beat me up for being in a hurry and not being able to hang the clothes back on the hangers. I'm very disappointed to say the least. I just moved to the area and liked what the store had to offer. However, I will not be returning to be intimidated as I was.

This event occurred around 5pm on July 23, 2012 at the Ross store at West Wendover. Ross store should really re-evaluate how their employees are treating their customers, because they could quickly have a lawsuit on their hands with this crazy, angry employee.

I then exited the fitting room and observed a female fitting room attendant handing out number cards. I approached the female and informed her I did not have a card. I told her when I had arrived at the fitting room, there was no attendant present. The female attendant then proceeded to nod her head back and forth to the left then the right and sigh. I then told the female attendant I would only be taking one of the blouses. I proceeded to hand the female attendant the second blouse and asked her if she prefer I place the blouse back on the rack. The female attendant said no. And as I turned away, the female attendant signed and mumbled something under her breath.

Rather than confront the female attendant, I paid for my purchase and asked to speak to the store manager. I introduced myself and informed the store manager about the incident. However, as I was in the process of describing to him what occurred, he interrupted to interject comments. At no time did I feel he was going to look into the incident. I left the store with a sense he was questioning whether or not I was a U.S. citizen. This is why I have taken time to submit this complaint.

So I decided to go right to my car and put the items in my back seat then went on my way to the other store. When getting home, I took my bag out of the back seat and the rug that was under the bag the way I carried it from the store, got it into my house, took the organizer out of the bag and there was no coral top. So I got the number off the receipt to call and see if by chance the top was left at the register and I happened to speak with the person who rang me up on register #6 and she said rudely, "I put it in the bag. I’m the one who checked you out." I said I do not have it. I have searched my car and it’s not in there. Then I asked for a manager and she said she was not there but she is an assistant manager so I said, "Possibly, could the person behind me get my purchase instead of me?" And she said, "No way. I put it in the bag." So I said, "Okay, could you take my name and number in case someone gets home and finds it in their bag?" So she said she will do that.

Later that night, I was so puzzled as to where the top might have gone. I called back to the store and talked to a manager named Sandra. I explained my story to her and she said to come in at my convenience and she would issue me a credit on the missing top I purchased. I went in the next day and talked to a different manager and then had a security person take my receipt and went to the back of the store while I waited in the service desk for about 20 minutes. Then he came back to tell me the top was in the bag, that he saw it on the security camera. At that point, I was upset that I paid for something and I have nothing to show for it and found out on Ripoff Report online that someone else out there had the same thing happen to them at Ross Dress For Less and a lot more unhappy customers. Oh and to mention this was my first visit and purchase and will be my last. Due to the awful customer service and making me feel like I was trying to rip them off on my purchase when I feel they ripped me off! It is also amazing after my situation, I googled "Ross Dress For Less Customer Complaints" and wow, I wish I did this before I made my purchase and I would not have had to deal with this situation. Buyer beware.

Then I had to go in the next day and pick up my bag and have to wait 30 minutes because I forgot my receipt and someone had to verify if it was me and had to take my debit card somewhere in the back. Then, the manager, Maria, had me wait another 15mins after verifying it was my bag. She said she had to verify the dress. What? Verify? This could have been avoided if Rossi have been taking care of customers like she is supposed to do, while being on the clock. Not only that, but you have the security guard playing around with employees. But you have managers like Melissa, who really never said a word about them socializing, especially being busy. This is not good for a store that just opened,

Unprofessional people should be working at a flea market and not a store. You would think at least for 1 year the service would be at least average. I can't believe the security guard, a short African-American girl just walked around joking around with employees. This place is a playground of unprofessional people. I guess now, people hire those who don't care. Trust me, I don't expect this place to be like Lord & Taylor, nor Nordstrom, but you would at least expect that the people working here would act more on the business casual than street casual! To think I work so close and I've shopped at this location since the day it opened and probably have already spent over $4000 on purchases and trust me, I have the receipts to prove it!

I don't blame Peter **. Trust me, this store needs more people like him. I've had several conversations with him and he's very sweet and helpful, but I cannot say the same for rest of the crew. When I told Melissa I would not come back, all she said was "okay". Well, I hope the district manager gets this letter and gets his people to be a little more business casual than street casual. Anyway, this store did not need my revenue. Apparently they make enough that they didn't care to see me in their store. They'll notice I won't come back because their staff saw me in their store 6 to 7 times a week! They'll no longer see me! Goodbye!

I have 3 types of cancer and one of them are my lungs. It's hard for me to walk long and she expected me to stand in a line of 20 or more people. Tygoria was very rude and loud telling me I can take her name even take her picture she didn't care. Another young lady that worked in the front told Tygoria that the sign says handicap, Tygoria ignored her and refused to help me. This is not the first time I had this problem at this same Ross and if I have to get my lawyer and doctors involved I will. Just because I didn't look handicap, who are they to question my disabilities. Not to mention another employee walked in front of me to make a purchase and Tygoria waited on her at the same time fussing with me. That employee didn't wait in that long line.

I said, "Okay. I'll get it when I go back to try on more clothes." She then says, "No, you're not. You're going to get it now." So at that moment, I got so upset because that is no way for a worker to talk to a customer and because she didn't ask the girls that were back to check their clothes. When they came out, their clothes was still in the fitting room. So anyway, I said, "Okay, if you want that number so bad, you go get it yourself." I told my partner, "Let's go. I'm not going to try on anything else. Let's just leave." My partner tried to calm me down and at least mirror try on what I might like. So I happened to feel eyes on me as I look up the store manager (Diana) and floor/door greater (Stephon) were watching me and pointing. Okay, I didn't have baggy clothes on neither did my partner. We didn't have any bags just my wallet and they were watching us like we were stealing.

Okay, first of all, for a store manager, she could have came up to us, asked how we were doing if we needed help with anything but yet she's stalking us. What kind of customer service is that? I've worked in customer service for nine years and never have I treated or been treated this way so I wanted to leave all the clothes and just leave. A store like this does not deserve for me to pay for their employment. So my partner said, "At least, get the pants. I know you liked them." I was like okay and after that, they even followed us to the register. My partner and I are not going back to Ross. This is **.

So the cashier (Kishawn, not sure if correct spelling) was nice and she apologized, which I think the store manager should have been doing, not something your employees should be doing for you. I will never be going back to Ross. Worse experience ever. I went to have a great time away from home. First store I went into and it ruined my whole day and night.

I had not been feeling well and decided to go straight to the fitting room to wait on the girls to get their dresses and meet them in the dressing room. To my surprise, they were already in the fitting room trying on the dresses. I could hear them laughing and giggling while they were trying to get the dresses on.

I knocked on their door, looked at the dresses to see if I approved of them, and took a picture of them. I stepped away from the room to let them have time to decide if those were the dresses they wanted.

The check in/out employee came to their door knocked on it and told them to quit laughing or they would have to leave. I walked up to her and told her to leave them alone as they were not doing anything wrong. She told me she had already been in the dressing room to tell them to quit laughing. I told her that's fine, girls get dressed we are leaving and we will never come back to this store again. The laugh police had me ticked off.

The employee left and the girls started changing back into their clothes. They told me they needed to go to the bathroom and I told them to finish changing back into their clothes, leave the dresses in the room go to the bathroom, and the laugh police could pick the dresses up.

I went to the check in/out area and waited on the girls. When they came out, the employee asked for the clothes. I told her the clothes were in the dressing room and the girls are going to the bathroom. She told me the policy was the girls had to return the dresses to her. As mad as I was, I wasn't going to have the police called and risking going to jail. I told her when the girls were done going to the bathroom they would get the dresses, but if she wanted them now she could go get them herself. A second employee called a manager to the dressing room and I sent the girls to the bathroom.

Manager, Brian, showed up and the second employee told Brian that I told her and the first employee, if they wanted the dresses, they could get them themselves. I told her that's not true, and told Brian I said they will get them when they get done using the bathroom, if they want them right now, get them yourselves.

Brian pretty much stood there waiting for the girls to get out of the bathroom with out saying anything. I told him I couldn't believe that employees could tell customers to quit laughing and we are leaving and never shopping here again. The girls turned the dresses in and we left.

I shop at store #599 on a regular basis. Back to school shopping, change of season shopping, birthday shopping, Christmas shopping, I even have a picture I bought from the store hanging in my living room and a few mirrors. I have never dealt with rude employees at this store before. For Christmas, I bought all three of my kids perfume/cologne and clothes. I spent approximately $125.00 that day. As a wife and mother of three, I estimate I average that much money every couple of months as a repeat customer.

In my opinion, the store was getting ready to close and both the women thought the girls were there alone (no adult supervision). They wanted to do their closing duties and couldn't leave the check in/out station to do them. I talked to Stephanie, the manager today and got Beverly's name, the store manager for store #599. Stephanie told me she would talk to Brian, an employee equal to her and pass this information on to Beverly.

I enjoy a good deal, but will only tolerate so much for a bargain. The behavior of the two employees and Brian's silence was unacceptable. Many times, I've been in the very same dressing room and hear bad language, babies and toddlers screaming (totally understand babies cry, but when its not your own it's hard to bear), with nothing being said to those customers. I will not spend my money in a store that allows an employee to tell my girls to quit laughing and having fun while shopping. They didn't steal anything, they did not mess items up on shelves, they did not require anyone to assist them. They just wanted to have fun shopping... and they did, next door at Khol's.

We went to Khols, they were having a late night sale and we bought our dresses there. Not once did a Khol's employee tell my girls to quit laughing

I had not been feeling well and decided to go straight to the fitting room to wait on the girls to get their dresses and meet them in the dressing room. To my surprise, they were already in the fitting room trying on the dresses. I could hear them laughing and giggling while they were trying to get the dresses on.

I knocked on their door, looked at the dresses to see if I approved of them and took a picture of them. I stepped away from the room to let them have time to decide if those were the dress they wanted.

The check in/out employee came to their door knocked on it and told them to quit laughing or they would have to leave. I walked up to her and told her to leave them alone as they were not doing anything wrong. She told me she had already been in the dressing room to tell them to quit laughing. I told her that's fine, girls get dressed we are leaving and we will never come back to this store again. The laugh police had me ticked off.

The employee left and the girls started changing back into their clothes. They told me they needed to go to the bathroom and I told them to finish changing back into their clothes leave the dresses in the room go to the bathroom and the laugh police could pick the dresses up.

I went to the check in/out area and waited on the girls. When they came out, the employee asked for the clothes. I told her the clothes were in the dressing room and the girls are going to the bathroom. She told me policy was the girls had to turn the dresses in to her. As mad as I was, I wasn't going to have the policed called and risking going to jail. I told her when the girls get done going to the bathroom, they would get the dresses but if she wanted them now she could go get them herself. A second employee called a manager to the dressing room and I sent the girls to the bathroom.

Manager, Brian showed up and the second employee told Brian I told her and the first employee if they wanted the dresses, they could get them themselves. I told her that's not true and told Brian I said they will get them when they get done using the bathroom, if they want them right now get them yourselves.

Brian pretty much stood there waiting for the girls to get out of the bathroom without saying anything. I told him I couldn't believe that employees could tell customers to quit laughing and we are leaving and never shopping here again. The girls turned the dresses in and we left.

I shop at store #599 on a regular basis. Back to school shopping, change of season shopping, birthday shopping, Christmas shopping. I even have a picture I bought from the store hanging in my living room and a few mirrors.

I have never dealt with rude employees at this store before. For Christmas, I bought all three of my kids, perfume/cologne and clothes. I spent approx $125.00 that day. As a wife and mother of three, I estimate I average that much money every couple of months as a repeat customer.

In my opinion, the store was getting ready to close and both the women thought the girls were there alone (no adult supervision). They wanted to do their closing duties and couldn't leave the check in/out station to do them.

I talked to Stephanie today, manager and got Beverly's name the store manager for store #599. Stephanie told me she would talk to Brian, an employee equal to her and pass this information on to Beverly.

I enjoy a good deal, but will only tolerate so much for a bargain. The behavior of the two employees and Brian's silence was unacceptable. Many times I've been in the very same dressing room and hear bad language, babies and toddlers screaming (totally understand babies cry, but when it’s not your own it's hard to bear), with nothing being said to those customers. I will not spend my money in a store that allows an employee to tell my girls to quit laughing and having fun while shopping. They didn't steal anything, they did not mess items up on shelves and they did not require anyone to assist them. They just wanted to have fun shopping and they did, next door at Kohl's. We went to Kohl’s, they were having a late night sale and we bought our dresses there. Not once did Kohl’s employee tell my girls to quit laughing.

He also applied for a job as a customer service rep (has 14 years experiences) and was denied over and over. I know it has to do that he's a high functioning mentally disable person. With all of this happening, I will never ever shop at a Ross Dress for less ever again nor do any business with a company that discriminate the disable!

It is very clear to most shoppers that Ross does cut back on customer service. Everyone is quick to complain about this, but very rarely do we hear compliments on great prices. I feel like people hold us to the customer service standards of a store like Nordstroms or Kohls, but they choose to shop at Ross and then complain about customer service.

That being said, there are issues that should be taken care of, regardless of the name of the store. I've read complaints about people falling and not being helped, trying to return defective items and not being helped, being harassed for stealing when clearly not. These things are not Ross problems; they are individual store problems with management and employees.

Ross customer service issues that I get harassed about most by the customer are (These are not employee or management problems; they are the guidelines set forth by corporate Ross.): no item checks over the phone, no cash for debit payment returns, no cash for check payment returns within 5 days, return at sale price (if it is on sale) without the receipt, poles on carts so they can't go outside, no automatic doors, employees who are more focused on cleaning than saying hello, no holds except for apparel, and apparel only until close.

In defense of some policies, Ross sells everything at about 50% off in retail. If carts didn't have poles, more company expenses would be necessary to collect carts and replace lost/stolen carts. Prices would go up. Without a receipt, we don't know how much you paid, and Ross does not have a nice computer system that lets us check how much you paid using your credit card. The clearance sticker can easily be taken off. People could take advantage of the clearance system (which keeps Ross alive by bringing in new merchandise and selling at the highest price people are willing to pay) by buying on clearance and returning at full price. A cashier has no way of knowing if you are honest; just save your receipt.

Item checks over the phone take time, and company expenses when most of the time there is no guarantee that the person will come in and buy the item, which means it loses shelf time when someone in the store may have bought it. Hustling and bustling employees too busy to say hello. Payroll is very tight. I'm very use to the management saying, almost everyday, we are very tight on payroll, so hustle tonight.

The store I work at gets trashed. Hundreds of items are left on the floor or over the racks and misplaced items are everywhere. This takes a long time to clean and employees stress out, because they are responsible for an area but often spend more time on register. I can't say anything about the debit returns. I feel like most stores offer cash and so should Ross.

I guess working at Ross long enough, I understand why things are the way they are. I could debate each issue as I understand that it is a profit to expense margin that has a fine line seeing that they sell everything so cheap, but then it is also the customers' responsibility to judge if they prefer a good deal or excellent customer service.

A lot of the issues on this site are clearly management problems, but a handful are people who I deal with everyday who try to get way, way more for less. But the store is just Ross: Dress for Less.

Oh a little about what I do. I work customer service. I answer phones, call back-up cashiers (my store is actually good at keeping lines down, we call at 3 customers per register for a new back up), returns (which includes re-ticketing, hard tagging, hanging, putting a size nub, and scanning for markdown), emptying my hangar bars when they fill up, and processing high security merchandise which constitutes watches, sunglasses, and fragrances--all while doing regular purchases non-stop at a rate of about 50 transactions per hour. (In the computer, this doesn't start till I type my password and hit enter and ends when the receipt prints.)

When she reached the register counter, she didn't even look at me and just ask for next in line to go to her for payment. So I went to her, asking if she is helping me with the price check and she said you have to get in line. And I asked if there’s a way she could make a quick scan on the item and she said no, I have to go through the book. And then she ignored me. Then, I approached another staff behind the watch counter, asking to do the price check for me and she said you have to get in line to speak to the manager.

So, this time, I really got in line, intending to do the price check and pay. The staff behind the register did not even had a clue how much the bag cost. And she said the staff on the ground should do the price check. While she was looking through the merchandise book, it was really holding up the line which didn't make sense to do a price check at the cash register. I have been to this branch and another one on Fort St Mall, and the staff including managers have demonstrated very bad customers service. The other one, I once found a wallet by the credit card swipe and told the manager who was mending the counter; all she did was quickly snatch the wallet off where it was and then went on talking to other staff about it and just waved at me to sign for my purchase impatiently. She is of managerial level and this is the attitude she gave, especially from a customer who informed them of somebody's lost wallet. Goodness.

We are to the point that we are not even allowed to talk while we are in the back. They believe that if we are talking, we are not unpacking boxes. When obviously the reason we can't get the quota is the lack of workers put on shift for the day. It's almost to the point of a "sweat shop" atmosphere. I worked in the Ross in Melbourne, Florida and the work environment was nothing like this. There is no check and balance and the senior leadership are very stuck in their ways and have this "you can't touch me attitude".

Due to the quotas not met for the 3rd week in a row, the supervisors decided to have a meeting with all the employees and had an open floor conversation and what was going wrong in the store. Obviously, nobody decided to voice their opinions for the fear of getting treated differently of even fired from the job. So, the supervisors told us to have a one on one session to talk about our performance. When it was my turn to voice my opinion on my "one on one" with the supervisors, it was then that I decided to let them know about the favoritism, abuse, and poor leadership in Ross, thinking that they were going to be mature/trained enough to fix the problems that we been having in our work environment. Oh boy, was I wrong!

Ever since that I voiced my opinions, I have been taken out of the schedule for the 2nd week in a row and they can't explain to me why this is happening. All they do is brush me away by telling me that they are too busy to talk to me. We definitely need a representative from Ross to check this place out and correct all this abuse to the employees of Vacaville, CA.

There is also a rule that it can only be 8 items of clothing at a time two pieces count as two items. They have to hang their items on the rack that upsets customers as well when you ask them to do so. Some customers try to bring their carts with them but they can't. It's store policy. Our return policy is very strict and we must follow it. Nothing worm or used can be returned. We do take back broken purchased items though. Loss prevention is constantly looking for shoplifters but more so for people who pull off the reduced price sticker and put it on an expensive item. It happens a lot. Being on register can be extremely stressful you must be "fast" and customers are yelling at you because of the wait kids are screaming and crying.

God forbid you run out of change and the customer has to wait they'll be mad and some customers will complain about your bagging. One lady had made me cry. She was screaming at me for the whole store to hear because I didn't properly fold all her items. Frankly we don't have time. There's a line out the freaking door! I have recently switched to stock. It's horrible and a dangerous job. I've already smashed my hand and thrown out my back and Ross has failed to make reports on my injuries. I'm looking to get out now that its getting closer to holiday schedule I can't work another Christmas here.

After completing check-out, I went to the manager, along with a customer ahead of me who overheard Brenda's comments and could not believe that being asked for citizenship was routine. The evening manager, Ivette, tried to solve the situation by offering me a discount on my return trip, yet said nothing to this rude clerk. I am dissatisfied with the lack of skills this manager had with handling the situation. An apology would have sufficed. But because of the treatment and the manner it was handled, I will never return to a Ross Store again. Neither will the customer that overheard the cashier's comments.

I decided to write a review because I'm fair and if this would happen to one of my family members or to me, I would definitely do something about it and these ladies didn't seem to know about being able to complain at all. People like this one manager should not work in the retail or anything that involves customer service because obviously she is unaware of the true meaning to that. It's either that or she must live a very miserable life, and thinks that by treating others in that matter will make her feel better. Shame on you Ludha.

2. I bought a bra and took off tags. It didnt fit, so I took back the bra. They won't accept returned bras without tag. Why would I wear something that was too small? Terrible customer service. I will never shop there again! I hate Ross; I used to be a big fan until the customer service took a big fat dump in the toilet! I will never recommend them again, and will discourage friends and famly from having to deal with this headache called Ross Dress for Less! I will never go back ever.

I simply asked about the return policy on the cologne and he informed me that the cologne isn't returnable. I stated that I thought that was a strange policy, however, I still wanted to purchase the four bottles of cologne anyway. He proceeded to talk over me, interrupt me, and finally, I told him that if it was their policy, that's fine; I don't want to argue with him. He still continued to raise his voice to me, talked under his breath, and didn't act like any assistant manager I've ever seen.

I've never had that bad of an experience while shopping in all my life. I'm also clearly a lesbian and disabled. I can't help but wonder if I was treated that way because of my sexuality. I will never shop at Ross's again. And if that's how customers that come in and spend $100.00 are treated, then they're bound to lose even more customers as long as that man works there.

When I got home and called Ross's to get his name and the general manager's name, or the district manager, he refused to give me the information. I had a friend with me when all of this occurred so I have a witness to his actions and words. I really hope he is, at the very least, reprimanded for his actions. I have half a mind to call my attorney because I truly feel like I was treated this way due to me being gay.

I hope you all take this complaint seriously because I'm going to advise all my friends to stop shopping there asap.

It's not worth shopping there. They have more security than help, which shows the mindset of the upper echelon.

I believe they should have given me cash as the other stores do.

Mj told me that there was nothing she could do so I asked to talk to someone else. She said that she was the manager and told me that I could call 1-800-BUYROSS. I told her that my phone doesn't have the letters on the numbers and asked her for the actual phone number. She then gave me an attitude and said that their phone doesn't dial out through the phone on the counter and told me that I could look on there if I wanted to. I then asked if there was a different manager I could talk to. She got on the radio and told the other manager that a customer was up here trying to return a backpack.

Sidney then came up and told me that there was nothing that she could do and I could call the 1-800-BUYROSS the next day. She also told me that I could take her name. I called the Tacoma store and talked to the manager-on-duty. She told me that if I came in, she would go ahead and take care of me. I called the DM and left a message on Tuesday. It is now Thursday and I haven't heard back from her. I had to drive 17.3 miles out of my way just so someone could help me. This is poor customer service. I work retail as well, and I do everything I can to try and take care of the customer.

Are we pushing/leading our youth into the "adult" world too fast? Seems so. With all the discussions lately about too young models in too suggestive poses, I felt I must say something. Please do not be a party to this. I can only speak for myself. If this trend in your advertising continues, I will no longer shop at your stores. My private protest.

I have asked the TV station to take a look at that commercial and to please not use it. Thanks for allowing this space for me to express my concerns.

When I got to the cashier, she inspected the jeans several times then told me the receipt said 7 jeans, but the jeans I was returning were 7 for all mankind jeans. She asked another cashier and then went to speak to the manager who then spoke to the security. I heard the security guard say, "So she put that tag on these jeans and expects to return them?" He also said something along the lines of, "We have no other jeans like these. It makes no sense." Now, as they are discussing this right next to me, I'm thinking to myself that they are completely unaware that the 7FAM jeans I'm returning are more expensive and nicer than the Seven7 jeans they are confused about. Both brands have a "7" in them, so I see why the receipt just says 7 jeans. I believe Seven7 jeans are around $30 bucks on sale whereas 7FAM are around $85 on sale, so why would I purchase something super cheap and return an unused, way more expensive item back?

The cashier comes back and says that they are going to check the cameras to see if I was actually in the store last week. The guard then walks over, grabs the jeans, and says, "So, these are the jeans in question?" To that I responded with an attitude, "There is no question. I was in here last week and purchased these jeans and had even asked the cashier by the name of "NAME" if there would be any issues. I don't see what the problem is." The manager then walked out from the back and said she would help me. She gave me a refund and did not say anything else. As I was walking out of the store, this security attempted to have the last word again by saying, "Thanks for being patient," and I responded with some even harsher words.

The next step was to make a police report and a new account. The information we have is that it was done online, soon after I finished my online application. Other information concurs that information was obtained off the application. No one at the Ross corporate headquarters seems to be interested enough, as they passed the buck a number of times, giving me different phone contacts who disconnected me or were the wrong department. Getting hacked on an application is bad enough but the lack of any concern by Ross personnel is just disgusting.

When I walked up to the cashier, she inspected the shoes and asked me if I walked around in them. I said: Yes, I did and they are uncomfortable and want to return or exchange them. She told me that since I wore them, they would not be able to exchange or give my money back. I said: How do you tell if the shoes fit if you do not wear them? She told me: You can try them in the store, but you can not walk in them outside. I told her: How can I walk around in them with the security tag on them? She had no answer for that question. She said sorry, I can not take them back. You may want to give them to someone else if they do not fit you.

This frustrated me and told them they can keep the shoes and I won't be back! I walked out the store without new shoes. Ross stores, you are welcome for my donation! This is the last time I ever shopped at Ross!

I shop extensively at Ross. I shop for myself, my children, my boyfriend, pets, mother, two sisters, some friends of mine, my sister-in-law, and for a few of the people I provide in-home care to. Consequently, I have also had a lot of returns.

I shop at many Ross stores, depending on where I'm working for the day. On a shopping visit to the Pleasant Hill, CA store, I had several returns--mostly clothes. I was treated horrible and I have never been so humiliated and embarrassed in my life.

First, it was very busy--I counted 10 people in front of me on the return line. On the purchase line, I counted 17 people. Well, I had nothing to do but to watch all the people and their transactions in front of me as I waited my turn.

By the time I got to the cashier, there were still 15 people in line to purchase and eight in line behind me for returns. When I got to the cashier, a man held up several articles of clothing that I was returning and was sniffing them. When I asked him what in the world he was doing, he told me "it was his job to sniff the clothes that were returned." He was only sniffing the crotch of the ladies pants and shorts, not the men's or boys pants that I was returning. Only the female's pant crotch, the armpit of the women's shirt and jacket and the back of the skirt where a women's crotch would be if they sat down.

I was humiliated and appalled. I said I wanted to see the manager. When the manager showed up, the cashier and the manager whispered a few comments to each other and the manager laughed and he did the same thing! He also sniffed only the ladies pant crotch, armpits and where a women's crotch would be if they sat down in a skirt. I could not believe it. The manager told me that they train their employees to sniff the clothing to see if they smell before they accept it as a return. Well, none of the other Ross stores have ever done that to me and while I was waiting for my turn, I did not see other person who was returning clothes having this male cashier or the manager sniff the crotch or any other part of the clothing that they were returning.

I continued to shop and purchased another large amount, usually over $300, as I most often do when I shop at Ross. I was so mad and still deeply humiliated and traumatized having my returns sniffed in front of all the other customers waiting in line.

When I got to a purchase cashier, I told her what happened to me when returning the clothes and she told me that "Ross management trains their employees to sniff the clothes and that sniffing the clothes is required for them to accept a return and that they could lose their job if they refused to sniff the clothes. That it is their store policy." She continued to tell me "that she never did it because it was embarrassing and felt degraded to have to do that for her job, but that especially some of the male employees enjoyed sniffing the clothes of female customers and that it made her feel VERY uncomfortable to work with them."

Three weeks later, I was talking to a friend of mine, she is a paralegal and she said I should report this to Ross headquarters. I called and the best I could do was to get a district manager to call me back. I talked to him for a good hour and was told that his full and immediate attention would take care of this situation and was assured that that would NEVER happen to me or anyone else again. That was over a year ago.

I simply shopped at that store because I was so traumatized that I could not bring myself to go into that store again. I still felt humiliated and harassed. I did finally return to the Pleasant Hill, CA store again for the first time in well over a year. I saw the same male cashier working the returns. He actually sniffed the crotch of female pant suit! She, too, was a tall blonde woman. I could not believe what I saw and I left the store.

And just plain creepy, sick and disgusting.

I have been lied to by the district manager. I have been traumatized and sexually harassed, discriminated against and been a subject of racial profiling and some seriously bad customer DIS-service.

Whoever does the training and all of the managers at the Pleasant Hill store, the district manager that lied to me and ALL the employees need some serious retraining in sexual harassment, racial profiling, discrimination and customer service.

My next step is to blast broadcast on Facebook and Twitter and to contact the consumer investigative reporter at as many news stations as I can find.

This behavior will stop or it will be instituted upon ALL people returning cloths in ALL the Ross stores and on ALL pieces of clothing for both genders!

The associates also stared at me, as if I were something waiting to meet my Maker. No one from Ross helped me up. A lady shopping asked if I needed help, and she indeed helped me up and provided me with a chair. Well, someone came out to do an incident report. He claimed he doesn't work for Ross. Well, the manager came back and waved her finger in my face. She said that I had to go see what was going on and that the associates were taking care of me. "No, ma'am," I replied. Not one associate did anything to help me, including the manager.

So the manager then put her hand in my face and said, "Dionte (i think), take her statement before I call the police." And she walked back to the back. The man then took my statement and provided me with a list of numbers to call. It is Tuesday, and I haven't heard from anyone. I made my second attempt to call the district manager to no avail today.

They said I stole my silver purse. I tried to show them the receipt. They handcuffed me and kept me in the MacDonald’s parking lot off of Indian Bend Rd. in Scottsdale for 1 1/2 hours. They did find the receipt and issued me a trespass warning. I was physically and emotionally traumatized by this incident. I would like Megan from Loss Prevention at the Ross Store removed from her position. She is a menace to society. This caused $4500 on doctor’s bills. I endured from physical abuse from Megan (Loss Prevention) in the Ross store at 15694 No Frank Lloyd Wright Blvd, Scottsdale, AZ.

I tried to contact the store by phone the rest of the day with no luck. We are trying to make some needy families' Christmas a little better. We could have used a little help from your store. What should have been a 2-hour trip turned into a 6-hour ordeal. We have several departments, churches and individuals that help. A lot of them said they would not be shopping at Ross.

Please take heed; I will not frequent a store with ghetto managers and unprofessional behavior. While I did purchase the items, I am making an official complaint against the rude store manager. She should not be in customer relations. I wonder how many customers you have lost because of her behavior. As for me and my family, we'd rather take our business where it is appreciated.

Please take heed; I will not frequent a store with ghetto managers and unprofessional behavior. While I did purchase the items, I am making an official complaint against the rude store manager. She should not be in customer relations. I wonder how many customers you have lost because of her behavior. As for me and my family, we'd rather take our business where it is appreciated.

I didn't respond to her. I purchased a comforter and 2 big bags of items, my hands were full, but I managed to push the cart as far as I could to where it was supposed to be and the same employee yelled and said, "Ma'am, you need to put your cart away," in front of everybody. I just looked at her and said, "It's my job to put it away?" She said, "No, but it should be out of the way." I was so upset but I still had the decency to push it out of the way.

It's bad enough that we can't take the cart out of the store, but telling customers to put their carts away is unacceptable. Instead of asking if I need help with the merchandise I purchased from their store, they had the audacity to tell me to put their cart where it belongs. Most of the time, the cashiers don't even greet you with a hello or say thank you at the end of the sale. Ross should offer better customer service training to their employees.

I was so mad about the checker closing the line. I was in after I had been waiting so long. I finally just left my basket and exited the store. I was so mad, I emailed the corporate office and later received an apology from the manager/checker at the store. I have never shopped at that store or any other Ross store since. Since I have been reading all the complaints online, I realize it wasn't the people working at the store that was the problem but the people that own the stores. Obviously, they do not care about their employees or their customers. As long as they are ringing up sales. they could care less. How hard would it be for them to add two percent to their prices and hire more people to work in the stores.

I don't believe the customers would have a problem with that and how much better it would be for the shoppers. I formerly shopped at the Ross stores in Duncanville and then DeSoto when it opened. A lot of people do allow their children to run wild and open packages to play with, which causes higher prices to make up for the damages they do. I really can't understand why the Ross stores allow the children to run wild when they treat their good customers so bad. Shame on them!

Finally, the Loss Prevention guy told us we would have to get in the line, which had about 20 people waiting for service. We asked two of the people in line if they were waiting to return things and they said no. We could not believe the lack of care or response and the long line and one check-out girl on a Friday. This store is the most disorganized mess I have ever seen. Nowhere else is the Ross stores this badly managed or kept. This store has kids running free through the clothing, pulling things to the floor, opening toys and leaving them discarded in the aisles.

The shoe department is a disgrace and you cannot walk down the aisle for shoes on the floor. Most of the help cannot speak good English. And they look around for help when you ask them a question. I can't imagine how this store can operate like this. When it first opened, it was good for about a month. I tell every one I know to avoid this Ross Store. The other Ross stores shine like new except this one, which I won’t ever go to again. It is a complete disaster. It resembles a garage sale in a poor neighborhood where no one cares and is blind to the conditions. You would not expect to find this in a store that is supposed to cater to the public. Bad business, bad service, bad Ross Store!

I do not like the "stand behind the rope until we call you idea." It should be that you get in a line that you wish to and be waited on that way. The rope idea is ridiculous! They are very rude but this is the first time that I have been to this Ross and been waited on so poorly. I may never go back. I shop there regularly. Did shop there.

Of course, store clerks should be doing this regularly. My wife showed her driver's license and another ID, both with pictures on them (matching the name on the credit card). The clerk asked her manager Sarah for approval (Why? I don't know). So Sarah looked at the IDs, looked at my wife and said, "No, we can't accept this. We need a passport." At this time, my wife tried to talk to her and ask why but in the middle of the conversation Sarah turned and walked away, leaving her there at the front of the line humiliated!

She left the store, called me extremely upset in tears. She informed me about the above incident, telling me she needed a passport to buy some hand bags. What! I said, "Put the manager on the phone." My wife walked back in and asked if I could talk to the supervisor. Sarah pointed at herself and said, "I am not the supervisor. I am the store manager and I won't talk to him." So I called store, got Sarah on the phone and she was extremely unprofessional and rude and hung on me!

So, I called back several times to discuss this with Sarah. Two times she pretended that she didn't hear me by saying things like, "Hello. Hello. Is anybody there? Hello." Then hung up the phone. The last time I heard her laughing as she hung up. So I called back, by now I was very upset at how this situation has transpired. Then, I spoke with a worker, who kept telling Sarah is busy. "Are you kidding me? Now Sarah has one of her employees speaking to an upset customer? At one point, he was holding back his laughter as well. I guess racial discrimination at this store is a laughing matter. This whole situation is mind boggling to me!

So, the next day (with my encouragement) my wife went to a Ross about five miles away and purchased the things she wanted with no incident, just like the 60 t0 70 times she has done in the past at Ross stores from coast to coast. We have receipts of that purchase and many of the other purchases made at Ross including the store on Lancaster where she was unlimited and discriminated against. To me, this is unreal and unbelievable to be discriminated against and treated so rudely is truly a heart wrenching experience that I hope my wife and I never have to go through again.

We want consequences for Sarah and compensation for this disgusting, unbelievable situation. I felt like my wife was shopping in the south in 1959! Unacceptable behavior like this must be brought to the forefront and made public so this behavior can be stopped. I need an explanation.

It's time you close down these stores. They abuse women.

I feel like I'm walking into the south or China where women and blacks are second class citizens. I took pictures of how long the lines where, the time of day and the two clerks that were checking. The very heavy and slow moving manager of the day was named Ashley.

I confronted her as to why she wasn't checking, she said she was waiting for another person to come in. I asked her if she was on the clock and she said yes. I then asked why she wasn't up front helping. She said she was waiting for the next person to come in. I told her she should not leave her employees in a situation like that, that it was rude and that it is her job to check when needed. She said, she was sorry that I felt that way. You better shut the doors on this company. They are slave labor right under our nose and nobody is doing anything about it.

What are you going to do about this? I see link after link of complaints regarding Ross Stores and why haven't they been fined or shut down?

I feel terrible going into this store, all of the above mentioned stores and seeing this. It makes me feel so bad for these women and it makes me feel like a loser for being there buying things from them, because in doing so, I am supporting their unsavory treatment of the women that they hire and the women who shop their for their families. Do something about this.

When I went to the front I asked for the manager. A woman identified as a supervisor came up. She was insolent and had an attitude from the minute she saw who was asking to see her. My original intent was just to let her know that the restroom needed attendance but her attitude prompted me to let her know about the cart incident as well. She blamed the mess on the customers and said she would talk to the dressing room people. I told her I had decided not to shop here. As I turned to leave, I heard her say well that's your choice. I turned around and said that's right, it is my choice. Let me say after all of this that I have been repeatedly treated this way in the Santa Ana Store. They are rude and insolent to white people. They make you feel very unwelcome. I can guarantee if I treated the Hispanic clients I deal with in the manner they treated me, I would be out of a job. I guess, it is no longer politically correct to treat all people fairly.

If we can't do your return then we can't. Nothing really more to say. Corporate has policies that yes even us associates have to follow. The computer has a pop up window that tells us what we are allowed to do. If it says that you get a voucher you get a voucher. If you have returned too many items without a receipt then the item can not be returned. We do not make that call. Most of the associates are students working for minimum wage. Do you really think they care whether or not a billion dollar a year industry keeps your $10.69? As for the conditions of the store. Yep, Ross is messy and yes the customers make it that way. Ross runs off 3% payroll. For those who do not know what that means what ever profit we make or are trending to make for that month it is broken down and 3% per weekly profit is allocated for store staffing. Most stores are receiving 5 trucks a week to give you the consumer new fresh merchandise.

Each truck usually has at least 5 to 8 associates working on it at one time. Trucks are to be put out in 4 hours. At the minimum that's 5 people 4 hours a day. So 20 hours a day at the average rate of $8 an hour, $160.00 a day times 5 and you have $800 a week just to put our merchandise out. Our stores payroll runs at about $500 or $600 a week. Now you do the math and tell me how is it possible for the stores merchandise to be placed on the floor, no lines at the front and all aisles to stay maintained to perfection for you. Trust me when I tell you we do not like fighting a losing battle.

I hate being on register and having a line and having no one to help because there is so much to do and so little to do it with. That is how Ross is structured. Pay out the least make the most. Come to think of it that is how all business is structured. As for the cart situation I too think it is crazy that they are not permitted outside the store. However ours do not have the poles and are taken out into the parking lot. We do not have buggy receptacles and they usually end up rolling around into someone's car. Property damage is no joke. Keep in mind there is always 2 sides to every story. As for a associate calling another store or corporate for you sorry to say we simply can not for a variety of reasons.

One our phones located on the sales floor and customer service are designed for only emergency calls such as 911 or credit approval. If we dial any other numbers we get a busy tone. They do this so that associates can not make personal calls. Also as I stated that is how Ross did it not us. We are instructed not to call for customers using the phones in the Managers office. The Manager office is only for Manager business. Our transactions are monitored. We are only allowed 17 seconds per item. Which means if you buy three things we are expected to ring you up ,bagged and out in 51 seconds(less than a minute).

If you want to have us do extra things done for you than that slows down our transaction time and we are disciplined for that. Coachings first then write ups then termination. We are also instructed that if you are taking too long to suspend the transaction. We take someone else in your place til you are ready. So in Ross's eyes we both have a job to do we have to get you out in 17 sec per item and you have to let us. All of this policies are outlined in emails from corporate. Sorry to let the cat out of the bag folks but Corporate wants it this way. As for the loss prevention in the store.

The reason Ross enacted these policies is due to the high theft. If that were to have continued the great deals you love so much at Ross would have been removed. When companies lose money they have to make up for it in order to make a profit. So if high theft were to have continued prices would have been raised to compensate for the loss in revenue. I hate Ross can't lie about it. I think their business practices are a lil sketchy, but the end result is that I am a realist and what you see as unfavorable to you Ross sees in their favor. Like I said earlier there is always 2 sides. Hope you understand now some of the reason Ross does what it does. If you do not then I suggest you take a business course at the local college.

I was upset that S., a supervisor, would ask me to step out of the line when I know that all you have to do is slide the receipt under the register gun and it will show up on the register if this is the correct receipt. I do not work for Ross, I shop at Ross and I felt S. was rude and offered poor customer service as a supervisor. I can only suggest it was looking at a person and passing judgment that was uncalled for. S. is poor quality as a supervisor.

Also, there is no place for husbands (customers) to sit in their store. I would think that the American Disability Act would require they have wheelchairs for their customers and seats for those who need to sit down. It is amazing how we overlook the needs of others until we have the need ourselves. As a helpful courtesy to older, disabled persons, this would be a great help. Also, we could take more time in their store and spend more of our money on their good bargains.

I hope they give serious consideration to this concern. With no wheelchairs or chairs to sit in, it limits the time in their store. It is uncomfortable for my husband to have to sit in the window. Of course it could save us money, because we cannot stay long enough to shop the entire store. The damage is to our shopping experience.

Customer service is drilled into worker's heads, but then again so are the complaints of irritable, self-righteous customers who believe that they are special and deserve special treatment. You get what you give, if you come in with a nasty attitude, chances are that's going to reflect on the quality of service that you will receive. I've never had a consumer complaint against me but then again, I've never had a customer talk to me like I am beneath them because I am performing a service to them.

I know that this has happened to lots of people and to the person that peed themselves, sorry but no public restroom means, no public restroom. There are lots of disabled people, if they let you use the restroom then, they'd have to let everyone else use it and that's expensive and time-consuming to keep the bathroom clean. Everyone would have one more thing to complain about.

Customers need to realize that in the cases of returns complaints, company policy is set by the main office, not Tamika or whoever at the local Ross. It doesn't matter if you just bought the shoes ten seconds ago, if the main office says you can't return it, you can't return it.

I can't stand people who believe that they should be the exception to rules like this. Don't blame the workers. If you have complaints, then go home and call the main office and gripe to them; don't make a spectacle of yourself at the store. Seriously, unless you have a genuine complaint of a store worker being obnoxious to you for genuinely no reason, shut up. It was probably your own fault anyway.