Ross Dress For Less Reviews

We have 4 Ross stores in Wichita, KS and over the last year we avoid Ross if possible due to the stores being understaffed, long wait lines and difficult bathroom availability. No one wants to wait in line for 30 mins. The last four times we went shopping there was only one cashier each time, even during the weekends.

I was at the Delray Beach Ross around 5:15 today March 4th and there was a long line of customers waiting to cash out. The one cashier working was moving as fast as she could. The other cashier did not open up even though she saw the line up increasing. Instead she was fussing with whatever she could find - hangers, clothes and garbage all the while people in line stared at her. Her manager came by and had to tell her to open up and serve the customers. It was literally almost 1/2 hour after she was told by the store manager that she finally opened up. I believe this girl's name is Janine. I spoke to the store manager before I left to complain about the situation and the manager refused to give me the girl's name so I could write a review. The manager expressed to me that she had no problem that this girl took almost 1/2 after she told her to open up. I don't know who is more rude and neglectful to customers - the cashier or the manager.

I went to the Ross location off Katy Ft Bend Rd. There are 2 fitting rooms. In one there were 2 women hogging the stall. One would shop while other tried on clothes. Then trade places. In the other stall was a lady who would try on outfit then come get more out of cart. This was the worst Ross I've ever been to. Needless to say I left without a purchase and won't be back.

This place doesn't stand behind anything and won't even return anything. Make sure you want it before buying. They won't return items that are unused even with a receipt. I'll never shop here again. I don't have money to throw away and refuse to shop at a place that doesn't stand behind what they sell.

My recent visit to Ross Dress for Less in Lynnwood was disappointing. The store was disorganized, with clothes scattered on the floor and sizes mixed throughout, making it difficult to find what I needed. The staff, while knowledgeable, were understaffed, and customer service was lacking. I had an unpleasant experience at checkout with a rude cashier. The store could benefit from more staff, better organization, and improved customer service. While the prices are great, the overall experience fell short.

I just had a bad experience at your Pearl City, Hawaii location. I entered the store after leaving the nearby movie theater around 10:30 pm to look around like I do your stores several times a month. The store closes at 11 pm, but I don't usually take that long with visits like this. I did find a couple of items I needed since I just moved.

On January 26, 2025 I went to the store for footwear suitable for walking on ice/snow; not snow boots. I very excitedly saw a style that I liked, theoretically in my size, where it belonged. After trying to get one piece on more than numerous times, thinking the problem was tied to arthritic fingers and toes. I finally was wise enough to look at the tag inside the shoe/s. It reflected size 8. I took them to the checkout counter explaining that they were mislabeled, showing the tag and the label. The associate commented that she did not know, she does not do the tagging. I was in proximity of the store the next day to see if a change was made, to find the pair in the size 8s, still tagged size 10 in the size 8s. The point of this is not that my size was not in the store, rather, not correcting the tag before being put back on the sales floor. How would someone return when the product size tag does not match the sales size tag????

Love the store, great deals and good customer service. This store always has something that I don't need but have to buy. The cashiers are always nice. the young lady ** was so helpful and professional..I will definitely be coming back

I am writing in regard to a terrible store experience my daughter and I had on December 21, 2024 at the Bellingham Ross store on 3920 Meridian St. I reached out to Ross on Dec 22 and had not heard back yet and just did again today. We went to return a Michael Kors women's belt purse that I purchased in September 2024. I provided the store associate ** with both the item and the receipt however, when she scanned the receipt barcode she was getting an error on the computer. She tried a couple more times but kept getting the same error so she asked if we wanted to do a return without a receipt and asked for my ID and I accepted and gave her my ID.

Today I went to Ross department store on Logwood Village at Kenneth Square PA around 3:30 PM. There was a huge line at the register and one register was open. There were more than 50 customers in line. After waiting for more than 30 minutes I asked the cashier politely that can you ask for another cashier since the line is barely moving. He told me bad attitude that you should have patient and if you don't that is the exit. He was very rude. I left everything and exit the store. I am very disappointed. How can a store opens only one line during Christmas week. Today's date is 12/23/2024.

I bought my girlfriend a gift from here and the original item wasn’t in it. When my girlfriend opened the box it was men’s wipes called the Ross store on Papermill road Wyomissing pa. They said bring the box and receipt. Well I did. She told me she can’t do anything pretty much saying. I’m trying to get over on them. Now the case assistant manager sucks and can’t even have customer service in their position. Dismissed me a couple times but my girl called corporate. They did their thing and got my refund. If you don’t like your job don’t do it.

The store was a mess, clothing sises were all mixed together so you have to waste time trying to find your size to see what is available. Staff was friendly but a guard watching your translation then waits in front of exit to then check the very bag he just the clerk ring you up and bag. Treated like a thief after you just gave them your money is not how customers should be treated. I will shop at Marshalls, Kohl's and Target and avoid this ghetto place.

I was shopping at the Beaverton Oregon Ross Store near 185th Avenue. I asked to use the public bathroom. They said No! They said that the home office has permanently banned all stores' bathrooms from being used by paying customers - all across the country! All large stores and large restaurants are required to provide ADA accommodations for their disabled customers. And 50% of the population has to take a Blood Pressure medicine, which acts as a diuretic/water pill. So, this 50% of the population has to use the bathroom every few hours. So the word "No" is the wrong answer! Has this happened to anyone else?

So I was in the store at Chester in Jeff Davis and the manager Sandy was not being helpful at ALL. She was making the 2 girls Kayla and Precious do all of the work while she was just sitting around. I never had a experience like this and the associates should not be getting treated like that and also the two girls in the front Kayla and Precious were really sweet, they deserve a shoutout because they were the only two up there making sure everything was ok and everyone was getting helped in a timely manner.

Disappointing Experience at Ross Almaden in San Jose, CA on 11/26/24. I visited Ross Almaden with my parents to shop for Christmas gifts--a trip that should have been enjoyable. However, after this experience, I feel compelled to share my story due to the unprofessional behavior of a staff member. While browsing, I tried on a jacket in the clothing section to show my mom. To my surprise, a staff member organizing the area abruptly yelled, "Go get a room!" I was shocked by her tone and dismissive attitude, as I was simply showing my mom how the jacket looked. When I explained this, she replied, "That's what fitting rooms are for." Taken aback, I asked for her name, but she swung her badge around to prevent me from reading it.

New store opened this year. Not impressed. Only one cashier always, lines forever long, waiting time in line is at least 30 minutes. I mentioned one cashier, other employee just standing around. Time is money management- get it together!

Ross is getting ridiculous. Checking the receipt and bag? Because I could steal stuff on the way from the cashier to the person who checks the stuff (2 meters away)? Nooo! Why is Ross not just be honest? They just want to make their ** little marker on it, that’s it! Stop lying to your customer and make them feel like criminals. Worse experience. Never buy there again and hope more people boycott this chain.

I am a disabled veteran. I have mobility issues. Had an item walked up to cashier, who was standing doing nothing. She rudely said I had to walk all the way around and go through the serpentine line to get checked out. Keep in mind at that time there was no other customers in the line. By the time I got to the entrance two other customers entered and got in front of me. I queued in line with the same spacing as the others. Cashier rudely told me to back up. I returned my product to its place and my wife who was still shopping did the same. Will not shop there (Avon in store) again.

Went to their new store opening in Fargo, ND today and what a horrible experience. I waited in line for a half hour or more for 1 item then finally went through the checkout and got home and noticed that they shorted me by 25 cents in change and tried calling them back to talk with the manager and he never came to the phone. While I waited on the phone for 20 minutes they put me on hold and while on hold, every 30 seconds that went by the phone (theirs) would ring and I would have to explain that I was still waiting for the manager, after 15 minutes of telling the guy I was still waiting for the manager, He said, "What are you doing keep calling back," and I explained, "You put me on hold and then it rings every 15 seconds again and you answer asking me if I'm continuing to call and no I wasn't, they kept me on hold," and to make a long story short the manager never came to the phone!

I recently bought towels for my guest bathroom. They looked great, then I washed them. They look like towels that had been used for years. They shedded so badly that they had bald spots in some places! Of course when I asked the store about taking them back, they said no. I have the receipt to prove I had them less than a week, shouldn’t look like they do at all. Don’t waste your money.

I have experience extreme rude behavior of the woman on counter. She yelled at me, when I complained this to manager, he remained silent. They even have not given senior Tuesday discount and we forget to ask because of her extremely horrible behavior.

Literally took them an hour to be able to reprint a receipt, the cashier had no idea how to change the roll on the printer. It was just a bad experience and the cashier aren’t trained enough for the rush they get.

Horrible customer service from staff and store manager is very racist toward **. While I was shopping there I had an issue with item priced and then was instructed by store manager to take my business elsewhere. I have never experienced so much unprofessionalism in all my 58 years. I wouldn't recommend anyone shopping in Memphis to shop at Ross 4310 Summer Ave, Memphis, TN 38122. Unsure how other stores treat their customers but as manager ** told me Ross don't need my $.

Went on a Friday afternoon after 5pm. Got what I needed and the cashier was not even finish with the customer she was ringing out went she screams next and I was next, I walk up to the register and rings my items, I hand her a 100 dollar bill only for her to tell me she can't break it because the person before me gave her a 100 as well!! Like really I waited a good 15 mins in line for this plus she was rude. Never going back. Giving my money to Marshalls instead. Wouldn't recommend going there with cash. Ross stores do better. Those ladies behind the registers need customer service training.

I no longer shop at Ross because the security guards at the door make me feel uncomfortable. It’s like they’re saying “We think you might be a thief.” It’s insulting. I’ll just go to Marshall’s instead.

Just recently I went to the cashier at Ross Dress for Less in Olympia to pay for a purchase that cost less than $10.00. I then remembered and briefly said that the debit card I usually use had been cancelled about the day before because someone had hacked my card number but I do I have a debit card from another bank that I seldom use so I did not know the balance on that card but she could see if it worked. She ran it and said it didn't go through. So I wrote a check and she said it didn't go through either.

I walked into the Panama City store and have never seen such a disaster shopping anywhere! There was clothing on the floor in every aisle almost. The store was In complete disarray! I asked An associate what’s with all the merchandise on the floors, and the mess the store is in and she said,”customers that don’t care and we can’t keep up”.

Poor customer service. Not fully refunded, I went to return an item and was given less money than what I had originally paid for and when I said I wanted to take the item back home with me they denied that and said I could not take it with me, mind you I had paid 18 dollars for this item and was given back 4 dollars!… Extremely unacceptable and unprofessional from their part.. Not only that but when they called out the manager he threatened me and told me he would call the police if he ever saw my face in the store again. That is harassment and theft.. I need an officer.

I was in the Ross store on Wilma Rudolph Blvd in Clarksville TN around 2:00 today but I didn't stay to shop because the line of customers waiting to checkout was way too long. There was one cashier and a line of 15 or more customers. With that many customers waiting in line more cashier's should have been available. The store manager needs to address and resolve this issue. One of the reasons I like shopping in TJ Maxx on Wilma Rudolph is when the line of customers gets long additional staff is called to the front to check out customers and the line clears quickly. Ross needs to do better to enhance the customer's shopping experience.

Ray from Homestead. I have been going to Ross since I can remember. The prices are reasonable. Customer service is pretty good but you have some real bad apples. The line is always all the way to the bathroom Harley. Nobody speaks English. There’s no ** or any people of other working there, they have to lost and found prevention people. All they do is stand around gossiping. I have never seen other ethnic group working there, but all are **. I’m not trying to be prejudice. I’m just doing insane the facts. It’s sad that Homes has become once speaking language, and if we don’t speak the language, they disrespect you and ignore you

I purchased a pair of shoes for $59.99. Never worn and Ross price still on shoes. They really don’t fit that well and I took back without receipt, expecting a store credit for $59.99. Instead they quote you the current price of $2.00. Of course, there are no shoes for sale for $2.00, especially a pair of Cole Hahn shoes. It’s a scam designed to encourage the customer to leave in a huff and totally disgruntled. What a customer service strategy and money grab. Don’t buy from them and if you do, beware of their “no receipt” strategy. Never seen anything like it. I can now see why over 95% of these reviews are a one star review.

Footage for 30 days. They were able to locate the receipt because I bought something right before the lollipop transaction. I totally got scammed. I didn’t buy the other items on the receipt. Corporate wouldn’t help me even though they agreed why would I spend my time going to the store and calling them to resolve my issue. I do not plan on shopping at Ross Dress For Less anymore. I would give zero stars if that was an option.

Terrible service. We went to the Transit Road location on Saturday 7-6-2024 at 2:30pm for a return. They had 2 cashiers and 17 people in the checkout line. One cashier was walking around and finally started to check people out after 10 minutes. They had three people stop at the jewelry counter so one cashier had to stop and go help them. Very disorganized for a weekend. 18 minutes in line…. Ridiculous!

I was very disappointed in Ross Dress For Less today. I haven't been to a Ross in about 4 years but today I couldn't just walk in like a normal customer. I had to stop at the door, be held in by a barrier and told I couldn't enter for 10 seconds. There was no explanation of why. Oh it was just oh you're almost done so it's just 10 seconds. I was appalled by the fact that they're young little security guard who is probably not even 21 is saying oh it's just 10 seconds without explaining what it is and why you can't just walk into a store. So I asked the cashier when I left with my one $7 item and she said that they now do facial recognition to check to see if you have stolen anything at any of their stores. Yet another invasion of privacy and I stated to her that I would never be back again to their store. I paid for my $7 item and left the store to write this review.

I don’t usually shop at Ross because they’re busy and messy, but I was waiting for my daughter far from where I live so I decided to hang out there. Of course, I cannot just not buy even though I am trying to refrain. However, maybe this experience was a lesson! So right before I made my purchase, I watched several diverse people exit, in particular ** and **, without being stopped by security. In fact, just before me, I watched three security guys clue each other that one ** man was about to exit with loads of perfume boxes and loads of clothing on hangers. He walked right by them and no one asked for a receipt! In fact, they laughed about it! So as I made my purchase, they watched me pay for everything since the register and the door are within eyesight of each other, yet believe it, the shameful- want-to-look-like-they’re-doing-their-jobs stopped me and had me open the bag, to check against my receipt.

I went to the Pell City Alabama store. It was so dirty. You could see merchandise lying all in the floors. The employees are very rude, the manager is no help when you make a complaint. I will take my money to TJ Maxx from now on. Best of luck with this store. It needs an overhaul ASAP.

Ross on Waltham Woods Pkwy.... The young, loud, ** skin, disrespectful young girl should not be an employee let alone a manager. She is on the loud speaker yelling to the customers that if we aren't in line we WILL be coming back tomorrow. She's loud & obnoxious and sadly she fits this store. This Ross has gone to trash. You have a few very nice employees but that little girl is asking for problems & someone just way give them to her. Do better Ross. She is embarrassing your brand. Disgusted & disappointed.

Multiple items scanned twice in Ross University Square Tampa store. Reported to manager who by phone seemed not concerned. It seems they do this regularly. That is the impression I got. 1 item which I didn't purchase was also added. Pls double check your receipt.

We took a long drive to PA. We stopped at Ross. It was awful. There is zero service the cashiers had the customer take the hangers out and bag the clothes. In the dressing room the attendee acted like she worked for homeland security. Not me though since I'm an average ** women. I did watch her harass any other race and felt devastated for the barely speaking English shoppers being accused of stealing then being told, "Oh sorry you and the others just look alike." And funny thing this women may have been ** but she was foreign all the same. She seemed to think herself better.

The store was neat and organized. I found what I was looking for and the cashier's and staff are always helpful. I was greeted as I walked in and I would recommend the Dickson store to anyone that asks.