Ross Dress For Less Reviews

Terrible Experience at Ross – Sterling, VA. I had one of the worst customer service experiences ever at this Ross location. I returned a pair of shoes that I had not used, yet the assistant manager, Oprah, treated me with complete disrespect and accused me of wearing them. I politely asked her to walk with me to the shoe department to compare the condition of the returned shoes to others on the shelf — many of which were slightly dirty underneath just like the pair I returned. She flat-out refused. Not because she was too busy, but because she knew I was right and still wanted to be rude about it.

Not ADA friendly. Will be checking on reporting to ADA. Attempted to purchase some ceramic flower pots. Asked if someone could help accommodate me to my car, since you cannot take the carts out. Was provided no assistance whatsoever. Never thought I'd become irate with Ross, but here I am. Guess you can't get the deals, and great service too. This happened at the Hemet, CA Store.

I am very unsatisfied when they make me wait at the entrance for less than 10 seconds when the store is empty plus the guard watching me pay and still check my purchase in bag and receipt…The payline on weekends is a nightmare…Not worth my time or savings…It used to be a good experience not anymore.

Store on hwy 6 n in Houston Texas, They have a constant change in employees, right now they are very rude, I had to return one item, and I didn't have to bag anymore, The cashier said to me "where is your bag" in a tone like I committed a crime. I used to go to this store every Tuesday for 20:07 years. I will never go there again. I have I had it.

I am a longtime customer at Ross. The Ross store on 4100 E Mexico Avenue Denver, CO. The store has a nonworking elevator to the second floor. It has been over 3 months since the elevator has worked. People have trouble taking the stairs. It is very dangerous for elderly people to take the stairs. The poor Employees need to bring merchandise onto the second floor. This is very insensitive and unfair to people's needs. The air conditioning is also not working. It is very hot on the second floor. People can faint. It is unfair for customers that want to look for merchandise on the second floor.

Return policy is not worth the visit. They asked for my Driver's License to process my return with receipt - just to give me store credit in the end. I don't shop here often which is why I had not been back for 32 days. (Outside their return window.) Their clothing styles and colors are outdated. You can find trendier colors and pieces at TJ Maxx and Marshalls for the same price.

Just returning from my nearby Ross on 2821 W. Peoria, Phoenix 85029, which is 2 minutes away from home. Today while I was completing and paying for my purchases, the security guard was just right there in front of the cashier, and he saw me paying with my credit card. After I walked literally two steps towards him, and provided him my shopping receipt, he asked me to open all the bags...was that really necessary? And he had that smirk smile on his face....It was 100% racial profile...Ross you just lost your weekly recurrent customer. While there is a fragile economy, Ross allows this microaggressions to happen to customers inside the stores.

Ross on Watt Avenue in North Highlands WORST customer service. Their employees leave security tags on items even though you purchased it. Did not have receipt. Itt was a gift but shows that they took the money from bank account. Still refused to take the tag off. Very unhelpful. Unwilling to help or even look at my bank statement that shows I paid for it.

The experience with the Ross in Jackson on County line road was horrible. The old ** girl with short hair attitude was ridiculous. She don’t speak. I had to look at the screen for my total. She didn’t say thank you- practically threw my change and receipt in my hand and no thank you. Horrible customer service! As a manager myself I would never treat customers bad.

My husband and I shop often at ROSS stores. Never had an issues with customer service until today. I asked the security guard [Thomas] for assistance to use the restroom and he helped sending someone to assist me in the back of the store...[he was great]... The problem arrived [FRANK]. I had no idea he was there to help me when he barked go...I paused when he again barked "go" pointing to my right... His tone was disrespectful and unprofessional. Not only that he doesn't represent your company well he was not dressed professionally and definitely needs pointers on his grooming. You can't look and act unprofessional! Please train him on customer service and proper grooming.

Destiny is the best part of my shopping experience at North Claiborne. New Orleans, La. She is very pleasant and always helpful. I will wait for her availability as sales representative. A keeper, garnishing professionalism.

I this woman claims she is a manager. My family and I went to the store. My daughter wanted some jewelry. She called next for the other cashier. She had a problem with me telling my cashier that the girl that needed she jewelry was my daughter. She responded to me rudely in a racist manner and was speaking and laughing about me in Spanish. Little didn’t she knew I understood Spanish but do not speak. Then we argue back and forth. I do not know who really hire someone like that. She wasn’t even my cashier and interfering with the other cashier Job. I have been going to that Ross for over 10 years. Actually worked for that company. And this girl is the Worst Manager I have ever seen. She won’t last long with a mouth as the one she got on. She is rudeeee.

My complaint is they put the price Sticker on part of shoe where you step into it. You can’t peel them off hardly! I like to take my shoes off a lot and I don’t like all to see where, how much I paid!! Put on bottom of shoes! I shop at Hillsboro Oregon, Sunset Esplanade. Hope to see this change SOON. If not, I'll quit looking and buying shoes here.

I went to 6677 Eagle Watch Dr, Orlando FL 32822 going into the store, the security super nice and grateful. We shopped around and once to check out there was a lady on day 03/14/2025 around 9:30 checking us out which seems to be the store manager. My anger with this is I have a 1 year old and I try my best to prevent being on top of people or letting other be on top of me because of how this is would is nowadays but to be checking out without even paying yet and this cashier /manager is already telling other to come to the register, we told her, "Ma'am we haven’t paid yet and you bring up other customer." My thing is safety for space and frauds, one a customer can get your pin or any information and she was super rude.

We have 4 Ross stores in Wichita, KS and over the last year we avoid Ross if possible due to the stores being understaffed, long wait lines and difficult bathroom availability. No one wants to wait in line for 30 mins. The last four times we went shopping there was only one cashier each time, even during the weekends.

I was at the Delray Beach Ross around 5:15 today March 4th and there was a long line of customers waiting to cash out. The one cashier working was moving as fast as she could. The other cashier did not open up even though she saw the line up increasing. Instead she was fussing with whatever she could find - hangers, clothes and garbage all the while people in line stared at her. Her manager came by and had to tell her to open up and serve the customers. It was literally almost 1/2 hour after she was told by the store manager that she finally opened up. I believe this girl's name is Janine. I spoke to the store manager before I left to complain about the situation and the manager refused to give me the girl's name so I could write a review. The manager expressed to me that she had no problem that this girl took almost 1/2 after she told her to open up. I don't know who is more rude and neglectful to customers - the cashier or the manager.

I went to the Ross location off Katy Ft Bend Rd. There are 2 fitting rooms. In one there were 2 women hogging the stall. One would shop while other tried on clothes. Then trade places. In the other stall was a lady who would try on outfit then come get more out of cart. This was the worst Ross I've ever been to. Needless to say I left without a purchase and won't be back.

This place doesn't stand behind anything and won't even return anything. Make sure you want it before buying. They won't return items that are unused even with a receipt. I'll never shop here again. I don't have money to throw away and refuse to shop at a place that doesn't stand behind what they sell.

My recent visit to Ross Dress for Less in Lynnwood was disappointing. The store was disorganized, with clothes scattered on the floor and sizes mixed throughout, making it difficult to find what I needed. The staff, while knowledgeable, were understaffed, and customer service was lacking. I had an unpleasant experience at checkout with a rude cashier. The store could benefit from more staff, better organization, and improved customer service. While the prices are great, the overall experience fell short.

I just had a bad experience at your Pearl City, Hawaii location. I entered the store after leaving the nearby movie theater around 10:30 pm to look around like I do your stores several times a month. The store closes at 11 pm, but I don't usually take that long with visits like this. I did find a couple of items I needed since I just moved.

On January 26, 2025 I went to the store for footwear suitable for walking on ice/snow; not snow boots. I very excitedly saw a style that I liked, theoretically in my size, where it belonged. After trying to get one piece on more than numerous times, thinking the problem was tied to arthritic fingers and toes. I finally was wise enough to look at the tag inside the shoe/s. It reflected size 8. I took them to the checkout counter explaining that they were mislabeled, showing the tag and the label. The associate commented that she did not know, she does not do the tagging. I was in proximity of the store the next day to see if a change was made, to find the pair in the size 8s, still tagged size 10 in the size 8s. The point of this is not that my size was not in the store, rather, not correcting the tag before being put back on the sales floor. How would someone return when the product size tag does not match the sales size tag????

Love the store, great deals and good customer service. This store always has something that I don't need but have to buy. The cashiers are always nice. the young lady ** was so helpful and professional..I will definitely be coming back

I am writing in regard to a terrible store experience my daughter and I had on December 21, 2024 at the Bellingham Ross store on 3920 Meridian St. I reached out to Ross on Dec 22 and had not heard back yet and just did again today. We went to return a Michael Kors women's belt purse that I purchased in September 2024. I provided the store associate ** with both the item and the receipt however, when she scanned the receipt barcode she was getting an error on the computer. She tried a couple more times but kept getting the same error so she asked if we wanted to do a return without a receipt and asked for my ID and I accepted and gave her my ID.

Today I went to Ross department store on Logwood Village at Kenneth Square PA around 3:30 PM. There was a huge line at the register and one register was open. There were more than 50 customers in line. After waiting for more than 30 minutes I asked the cashier politely that can you ask for another cashier since the line is barely moving. He told me bad attitude that you should have patient and if you don't that is the exit. He was very rude. I left everything and exit the store. I am very disappointed. How can a store opens only one line during Christmas week. Today's date is 12/23/2024.

I bought my girlfriend a gift from here and the original item wasn’t in it. When my girlfriend opened the box it was men’s wipes called the Ross store on Papermill road Wyomissing pa. They said bring the box and receipt. Well I did. She told me she can’t do anything pretty much saying. I’m trying to get over on them. Now the case assistant manager sucks and can’t even have customer service in their position. Dismissed me a couple times but my girl called corporate. They did their thing and got my refund. If you don’t like your job don’t do it.

The store was a mess, clothing sises were all mixed together so you have to waste time trying to find your size to see what is available. Staff was friendly but a guard watching your translation then waits in front of exit to then check the very bag he just the clerk ring you up and bag. Treated like a thief after you just gave them your money is not how customers should be treated. I will shop at Marshalls, Kohl's and Target and avoid this ghetto place.

I was shopping at the Beaverton Oregon Ross Store near 185th Avenue. I asked to use the public bathroom. They said No! They said that the home office has permanently banned all stores' bathrooms from being used by paying customers - all across the country! All large stores and large restaurants are required to provide ADA accommodations for their disabled customers. And 50% of the population has to take a Blood Pressure medicine, which acts as a diuretic/water pill. So, this 50% of the population has to use the bathroom every few hours. So the word "No" is the wrong answer! Has this happened to anyone else?

So I was in the store at Chester in Jeff Davis and the manager Sandy was not being helpful at ALL. She was making the 2 girls Kayla and Precious do all of the work while she was just sitting around. I never had a experience like this and the associates should not be getting treated like that and also the two girls in the front Kayla and Precious were really sweet, they deserve a shoutout because they were the only two up there making sure everything was ok and everyone was getting helped in a timely manner.

Disappointing Experience at Ross Almaden in San Jose, CA on 11/26/24. I visited Ross Almaden with my parents to shop for Christmas gifts--a trip that should have been enjoyable. However, after this experience, I feel compelled to share my story due to the unprofessional behavior of a staff member. While browsing, I tried on a jacket in the clothing section to show my mom. To my surprise, a staff member organizing the area abruptly yelled, "Go get a room!" I was shocked by her tone and dismissive attitude, as I was simply showing my mom how the jacket looked. When I explained this, she replied, "That's what fitting rooms are for." Taken aback, I asked for her name, but she swung her badge around to prevent me from reading it.

New store opened this year. Not impressed. Only one cashier always, lines forever long, waiting time in line is at least 30 minutes. I mentioned one cashier, other employee just standing around. Time is money management- get it together!