Ross Dress For Less

There were customers in the store shopping around still when I knocked on the door as loss prevention/security was standing at the front door with his arms crossed. He said they were closed and shook his head and waved me off. I said the doors are supposed to remain unlocked until 10:00 PM. A lady (I found out later she was the assistant manager named Valorie) came over and unlock the door and said you only have five minutes. As I walked inside I said, "You can’t close the doors until 10:00 PM." I quickly walked in and the loss prevention guy said, “they’re not gonna check you out”. In a very rude and stern voice. He was roughly 20 years old. I felt very rushed and like he was being very rude And condescending to me. I went over to the dog section and looked for a dog bed. It took me only 2 minute from starting at the door then back to the door. I went up to loss prevention and said it only took me 2 minute and it’s now 9:53.

He was again very rude to me so I decided to go up to some associates and tell them how rude he was being to me. Two of the associates were like.. "I don’t know what to do," so they referred me to the manager. I turned around and I tried speaking to the manager but that associate said I’m not the manager and directed me to another lady. The lady who I was directed to was not the manager and turned out to be the assistant manager. Her name was Valorie. Her arms were Crossed and I asked for the loss prevention associate's name because I was very upset at how rude he treated me. And she said, "Well how was he rude because he asked you to leave because we were closing." And I told her that we still had five minutes to shop. The doors weren’t supposed to be closed. She was beginning to be very rude to me arguing with me and told me that I was arguing with her, which was not true at all. I was addressing her as ma’am.

I then asked for her name. And she said, "Why are you asking for my name?" I told her this was extremely poor customer service. I completely felt like I was being bullied. And she kept saying, "Everyone wants to go home. We leave at 10 o’clock." When in reality the store closes at 10 o’clock. The employees leave after the shoppers when the store closes at 10!!! Then she continue to tell me that she shouldn’t have opened the door for me. Which I couldn’t figure out why she would say that since the doors are supposed to remain open till 10! All of the other employees except for loss prevention kept her mouth shut because they knew I was right. Then she asked me to leave and I told her I’m not leaving until the store closes at 10 o’clock. I haven’t done anything wrong! I decided to do more shopping until 10:00 PM. And this is when it got extremely more abusive.

Loss prevention, Daniel, decided to follow me not even a foot behind me while I combed the aisle looking at sports bras. I pulled out an Under Armor sports bra. He said “that’s a nice one”, and I said. "Yeah, it’s a great company." He continued to say, “not for you though”. That’s when I decided to pull out a piece of paper from my bag and started to write down everything that Valorie and Daniel did to me so I had documentation. As a finish coming through that particular aisle, Daniel stepped on my feet. I stopped and he was no more than 6 inches away from me and he was clacking his teeth his teeth at me. He also said, "Go ahead and write anything you want. It’s not going to affect me." Still flowing my every move, making me feel like I was a potential thief or something. He then offered me a facemask and I graciously said, "Yes please." As he was handing me the facemask, he yanked it away and said, "Ha ha not for you, just kidding."

I just smiled and said, "That’s OK, thanks." Then Valorie, the Assistant manager came over and started aggressively yelling at me, saying “I bet this is just what you do. You like to start trouble”. And I said, “actually I don’t like to start trouble. I am just disgusted by how horrible and how rude you have been to me. All I wanted was one minute to go check on the dog beds and you and Daniel have been extremely rude to me saying that you’re not gonna check me out and at first wouldn’t let me in the store!! Then yelled at me and followed me around, stepped on me and made clanking noises at me. This whole thing could’ve been avoided if you just kept your doors open.” And Valorie said, “if you’re not gone by 10 o’clock I’m calling the cops on you”. And I said, "OK awesome. You admitted that you need to keep the doors open by 10 o’clock."

Valorie continue to say that I’m a spoiled brat who was two years old and get whatever I want. I have no idea where that came from, I bet she was just upset. While I was leaving I decided to grab a free facemask and Daniel said “Good. Cover up that ugly face. You’re ugly ** and no one wants to see you”. And while I was leaving I said, "I’m absolutely disgusted on how horrible you’ve treated me." I said I will be reporting it. The entire time I did not say anything rude, I did not use a single swearword, I did not raise my voice or use any sort of profanity. The only thing I did, was knock on the door at 9:50 PM asking to be let in because the doors were supposed to remain open until 10:00 PM. My shopping was completed at 9:53 PM when there were still shoppers in the store. If I could, I would give the store less than one star.

I suffer from an eating disorder and body dysmorphia and the fact that the loss prevention thinks that they can call someone ugly while on the clock and getting paid is absolutely ludicrous. That is not in their job description. It took everything in my power not to say something mean back to him but I knew that I had to be the bigger person. I knew that he was suffering deep down inside and felt like he need to take it out on me. I truly hope that someone higher up who works for Ross dress for less reads this and realize that their employees treat their customers (who are potentially buying something and fueling their paychecks) like yesterday’s garbage. I will now never shop at Ross again and spend the extra money at Target because they have extremely great customer service.

I don’t even want to imagine what could have happened if this knife was found by a child. Those knives are really not that hard to open. Again, her responds was “ok” like I’m bothering her. I usually don’t complain and I probably wouldn’t have if the situation would have been treated with more professionalism but the way it was handled, I can tell that this is no big deal to the employees of this Ross location and I sure it’s going to happen again, if this is not brought to the attention of Ross corporate. This is unacceptable!!!

Also, customer service is horrible. Not only does Alexis needs to be trained on customer service but also Delilah who has checked me out. All she said to me, was next purchase (which makes me feel like customers are seen as cattle). No, "hello, how are you doing today, did you find everything ok"...nothing but attitude. I have asked her after a few moments (hoping she would still great me) how she was doing to make her aware that there is actually a real person standing in front of her but all she said was “good”.

I love going to Ross but the customer service is getting worst every time I go there. Not only in Harker Height, TX but also in Killeen, TX which is right next to Harker Heights. It is definitely not a relaxing, fun experience to be shopping at Ross anymore with employees who do not even know the basics of customer service, which is being simply helpful and friendly to customers. Treat others how you want to be treated. It doesn’t hurt to smile!!! P.S. I hope that my complaint is not just pushed to the side and hope that something is actually being done so, we as the customer can have a safe and pleasant experience at Ross!

Ross wake up. It is 2020 in a pandemic time where a lot of other retail stores would love our business. And when they smile when you return an item. You want to go back in and spend more. This is not the first time it happened in this store but it is the first time I am writing about it. I did find my receipt when I got home. But I will never step in a store that don't respect me a human being and a customer. They don't deserve our business.

After I finally made it to checkout, I was voicing my concerns to the cashier when he pops into our conversation by yelling, berating me, being condescending, telling me over and over about how wrong I am, acting like I am stupid and apparently "hard of hearing" (even though both my mother and I heard him clearly) and wouldn't let me get a word in. I have PTSD and health issues where I will literally DIE if I get put in enough stress and because of him, I had a panic attack, couldn't breathe, and was crying hysterically when I finally left the store. I never want to come back because of him and this was my favorite store to go to.

The cashier asked me to insert my credit card and she charged the repurchase pants to my credit card. The cashier was very defensive and rude and threw the receipt into the bag and the manager came over and tried to tell me the cashier did the transaction correctly until I pulled the receipt out of the bag which proved that the cashier had charged me for the pants on my credit card. The manager corrected the error. He was very nice and professional and also apologized, he also offer me a discount on my next purchase.

Mont Belvieu, TX

After looking around the store for about 20 minutes we went back to the front and we see the manager and another girl chatting about personal stuff and the manager Lupe was not even looking at the camera and it seemed that she wasn’t in any hurry. The cashiers were talking loudly that they need an employee bathroom because a customer had blown chunks all over the bathroom and they needed to pee but they weren’t using that bathroom. I stood back and waited a few more minutes and finally I spoke up and said, “Is this going to take much longer? We would really like to go.” She said she wasn’t able to pull up the video and she walked away and picked up the phone to call someone and very loudly said customer is saying they never purchased another item when they returned an item and they are saying we charged them for an item.

I started to get the feeling she thought we were trying to scam Ross out of $5.99. Then she said, “I don’t want to lose my job over this. What do you think I should do?" After she hung up the phone she said "Go to register 4. This one time we are going to give you the money back because I can’t pull up the video." I have shopped this Ross for at least 6 years and never been made to feel like a thief but tonight was different as we were treated like we were trying to steal from them. Remember we had the receipts and it was $5.99. The cashier had an attitude because Lupe asked her to give us the credit.

I asked if they could give us the cash since my daughter had already waited 5 days since her original purchase and the cashier said “You need to ask the manager", I said "Well I don’t really want to yell across the store. Would you mind" (thinking she was going to do it over the phone or a walk-in talkie, no she yells across the store “She want to know if she can get cash?" I was embarrassed at this point and I said "I really didn’t want you to yell across the store". The cashier says "It’s not our fault the computer made the mistake. It wasn’t our fault." My daughter finally spoke up and said "You were the one that did my return and you actually made the mistake".

The cashier rolled her eyes and I said "Look can you just do the return so we can go please? We have been here long enough. We just want to go." She exhaled deeply with her hands clenched and I said “What do you want to hit me?" Another customer who didn’t see the whole situation butted in and said she just exhaled, I said with her fists clenched? The cashier slammed our receipt down yelled over to the manager that she would not wait on us and she could do it. Lupe told the cashier to please do the return and she refused. Meanwhile Lupe came and took us to another register to complete the return while the cashier and customer were glaring at us and talking about us.

We heard the cashier say “She need to check herself” and we told her "You need to check your self". This is not professional and it’s not how you treat customers. The cashier who was ** yelled to me that I made a racist remark and I almost fell over. My daughter yelled "What?? What did she say?" I was so hurt because both times I have seen this particular cashier I thought what a pretty girl. I said "This had to do with you exhaling loudly with your fists clenched". Nothing to do with race. Lupe told her to take a break and she refused. Finally Lupe again told her to go on break and her and other employees were talking about us down to the break room as we could hear and see them.

I have been in customer service for 35 years and I would never disrespect a customer the way I was disrespected. We were treated 1st like thieves and 2nd called a racist. My daughter is Puerto Rican as well as my husband. I work in a very diversified job, and never in my 52 years have I ever been called a racist. I think Ross should educate these employees on proper customer service. I know customers can be difficult but we were more than patient even after we were so disrespected. I don’t want to see them fired but my daughter and I deserve an apology.

Ross is 1 of my favorite stores but they really need to review their policies as we were treated terrible and it was their cashiers error, instead of just giving us a lousy $5.99 they treated us like liars and had to watch a surveillance video etc. These girls need to understand customers pay your paychecks and without them there is no need for you. While the customer is not always right you have no right to treat a customer disrespectfully. I am not a racist and to be called that is shocking to me. I am **. Does that automatically make me a racist?

After that me and my mom went to Target where she returned a whole bunch of stuff without receipt like half a year later and full amount of money back! Long live Target and Shame on you Ross! This happened in Ross New Braunfels as well as in the Ross store Laredo TX.. I guess they have the same crappy return policy all over the U.S.