Ross Dress For Less Reviews

After being in the store for more than 2 hours trying on clothes I cash out and when the cashier got to one of the blouses she ripped the tag off and said that it was the wrong price, so she went to find another one like it as I was standing there. This took about 15 minutes, she came back and said she could not find another one, so she went to find the manager and the manager went to find another one like it. All this time I was standing there, the manager came back and said that it was marked wrong and said I could not buy it for the price that was on it. I was so mad, being in the store now for 2 and a half hours, I in return did not buy any of the items that was over $100. I shop there every week and spend a lot of money. I will not shop there again, if you do not have people that can price items correctly they shouldn't be working there.

I use to shop at Ross Stores for many of years and stopped going a couple of years ago. I decided to go to a couple of stores. (I always THINK one is going to be better than the other). I went into the one in Denver, off of I-25 and Mexico. From the moment I walked in I knew it was a mistake. I had my 2 year old daughter with me and there were no shopping carts in the store, yet there was about 10 of them outside locked up with chains so I could not use one of those. Then when I finally got a buggy I could not go through ANY aisles!! In the children's department everything was on the floor, there were broken shoe shelves on the floor, I think the worst part is that I saw 4 different employees putting out what looked like new items off racks instead of cleaning up this mess and obviously huge safety issue. Now I remember why I stopped shopping here. Even though they have good prices on their items it's not worth my time to try to find a bargain. I think these stores should be investigated and closed!!!!

Lost a hand-made Navajo bracelet in the Ross Dress for Less store on Almaden Blvd. in San Jose, California this afternoon. It is sterling silver with turquoise and coral stones, and has great sentimental value for me. After looking on the floor all over the store and checking the fitting room myself, I ask the loss control person to announce on the store intercom that I had lost the bracelet and that I would pay any customer who returned it a $20 reward. The Loss Person paged the store manager for permission without success. After an extended period the loss person went upstairs to speak with the store manager. Some time later, he returned to tell me that the store manager had refused to make an announcement on my behalf.

Sometime during mid August of 2008, I had applied for a position at the Ross Dress for Less store in Emeryville. The position that I applied for was either for Cashier or any available position. I waited for a while for them to call my name for an interview, which I really didn't mind because I guess they were interviewing more applicants and running behind. I finally interviewed with James, the Store Manager. I thought all went great.

I made a purchase for ttl of $43.70 on 9/26 with my Chase debit card. The purchase was declined and should not have been there was plenty of funds to cover this transaction. I then gave the clerk a different card and purchase was made. As of today I have not received my funds back in my account (shows pending post) & have paid for my merchandise twice. I also went to the bank right after I left the store & withdrew $20.00 from the ATM with no problems. I also used the same card.

I was shopping for women's undergarments. The woman in charge of that area approached me and said in a way that suggested that I didn't know what I was doing, I was a menace and unwelcome, The small is on the top, the medium is in the middle, etc. Her tone of voice was disturbing. She just stood there staring at me as she said that for a few seconds. The fact is I knew that they were supposed to be organized by sizes since I have shopped at Ross for many years. Unfortunately they were not organized by size very well. Many items were out of place.

Wednesday, August 27th approximately 7:22pm I purchased suit cases along with some other items at ROSS Dress for less. We left the store and went to Wall mart, and then realised the handle for the suit case was faulty. My daughter returned the damage suit case only a few minutes later. As she approached the entrance of the store the light beeped and the security guard started to searched my daughter.

worked for company for almost 2 years. opened another store for company. 12 to 13 hour shifts. never recieved payment for time and a half and quit job because of it. been mistreated by ross and want something done about it. nearly lost apartment because of their mistreatment

I have been shopping at Ross for over 20 years. It used to be a clean well run store with helpful employees. I have found that it the last 5 years the quality of merchandise in the store has deteriorated. I have also found many of the Ross stores to be extremely dirty and disorganized. I would love to continue to shop at Ross but I if it continues to be such a dirty store I will have to take my business else where. There is no reason why Ross can not hire someone to clean their stores. They are obviously making money.

I have been shopping at Ross for over 20 years. It used to be a clean well run store with helpful employees. I have found that it the last 5 years the quality of merchandise in the store has deteriorated. I have also found many of the Ross stores to be extremely dirty and disorganized. I would love to continue to shop at Ross but I if it continues to be such a dirty store I will have to take my business else where. There is no reason why Ross can not hire someone to clean their stores. They are obviously making money.

I read published comments from others, and I can't help but look at both sides. I am a Ross customer. When I travel cross country and within California, my husband already knew to point out Ross when he see one. He knew I always wanted to stop and check it out. Some are very organized, some are not so organized. But as a consumer, I understand that if I pay less, it means the store have to hire lesser people who get paid less to do the task and cut back on all operational overhead cost, including the quality of toilet paper in their restroom. Yes, quality cost.

My 74 year mother fell at the store she slipped on piece of ice/water spill. Took 45 minutes to get someone to really do something and when I asked why the spill was not being cleaned up was becuase they had to take a picture of it. AND I asked the store manager if there was a reason why an employee was not standing there advising other customers about the spill she said we dont have to worry about other people falling we just need to tend to your mother that already fell.

Customer Service is a punishment not a Help. On Fri 8/8/08 I purchased a slip cover for my couch.Well it was too short. So on Sun 8/10/08 I went to exchange it. When I walked in the store I spotted the "Customer Service" Kiosk. I walked upto it with my bag and a really rude dude in his stupid LossPrevention shirt, told me that I had to get in the line. Y'know the one that goes all the way back to the end of the store. I asked why and they said it was in all fairness to the customers. So to the back of the line I go...33 minutes (yes, I did count them) went by and I finally get to the front of the line, only to find out(by Big Rude Dude) that the register that opened was for "Purchases Only" I needed to wait for a spot (1of 2) at the "Customer Service" Kiosk to be opened. So, I had to let the person behind me go in front of me.

This store and from what I am hearing is so messy and so out of control . I have had 9 major spinal surgeries. Twice I almsot fell in the store onto plastic coat hangers . There are piles and piles of clothes in carts ALL over the place...clothes on the floor, clothes in the aisles and if you could overlook this horrible mess, one could not even get in the aisles to look for soemthing, such as a purse without a problem. I went to the back of the store and on the way to the back, there were piles of this and piles of that. finally I had to leave for fear of hurting myself.

While shopping in this store I needed to use the restroom. When I got their I was told that they were out of order. I got a little up set because about a month a go I went to the same store and they were out of order then. I told the girl that when were they going to be fixed because they have been out of order for some time now. I mentioned that if an employee needed to use the restroom where did they go. She got up set and told me that because of people like me that would not keep it clean, the manager stated that they should not have it avaliable to the public.

My daughter and I were shopping for bed linens. We bought two duvet covers, one had a price for $6.99 the other for $8.99. [The] store would not honor the questionable difference in the lower price. I have been in retail for years working for other retail stores and have never been told that they could not adjust price accordingly because item was recieved at diffrent times.

My daughter and I were shopping for bed linens. We bought two duvet covers, one had a price for $6.99 the other for $8.99. Your store would not honor the questionable difference in the lower price. I have been in retail for years working for other retail stores and have never been told that they could not adjust price accordingly because item was recieved at diffrent times. The other reason was because Ross buys from diffrent sorces. How is that my problem. That means you should adjust prices accordingly before items are placed on your shelves. There should never be two of same items at diffrent prices. The lower priced item should have been increased if there was a loss in profit.

On 08/04/08 I was proceeding to check out at the ross dept. store(0510)at the dolphin mall in miami, florida. The cashier began to ring my items up and as she did that, she bagged the items and placed them behind the counter on the floor. I began to reach for the bags once they were full to place them in my cart. The bags I was going to purchase, when the cashier lucila told me to wait until, she finished the entire sales. Every thing I was purchasing she was placing them on the floor behind the counter. Be very mindful she was the only cashier doing this. Other cashiers gave their customers their bags with no problem.

I received a gift card purchased 7/18/08 in the amt. $25.00. I tried to redeem it at the above store but it was not accepted as it had been not been activated. The store area manager on advice of store mgr requested I bring the proof of purchase which I fortunately had at home. I also called 1/800 number on the back of the card and that person said to take the card and proof of purchase to the nearest Ross store for redemption.

I don't understand how custmomers haven't any respect for the employers and merchindise Kids running wild through the store. breaking things. Can't somebody higher up do something about this. I feel I no longer want to work there anymore. There has been someone coming into the store ******* on the bathroom girls floor.

The store conditions make it almost impossible to shop in. The racks are not sized properly. There are more clothes on the floor than on the racks. The shoes are just a mess. The gift area looks like it hasn't been cleaned up since the store opened. There seems to be absolutely no organization.

On Thursday July 3, 2008 at 1:26 pm I went inside Ross to find a shirt for a funeral viewing I was going to later that night. I walked up to the rack and was on my telephone when I saw two guys right in front of me staring. The loss prevention associate (whom the manager would not give me his name) said that he has me on tape stealing last Tuesday with my boyfriend. I was stunned. I work right across the street from this location and I am a manager myself.

I use to be a customer of ross and i completely stop shopping all together at ross base on my most recent and pass experiences there. the employees are rude as well as the store manager. The store is always a mess and they blame the customers but when you see managers standing around or sitting in the fitting room text messaging and not caring about the customers that is just plain out rude. I hear and have read what some of you wrote but the only way a company like ross will learn is if you stop shopping there they need us more than we need them, besides most of there stuff is not even good and they have poor selection in the mens department.

I shop at Ross all the time because of bargains. I shop there very often, once in a week at least because to find something really nice among junk clothes you have to do it. I buy a lot for some people from abroad. What happened to me today is unbelievable RUDE. Below is the story:

I was treated unfairly, rudely and like a criminal today by the security guy! In short, he started out by accusing me of having tried on a dress outside of the dressing rooms which is impossible to do...

I recently found out about Ross Dress for less located in Greenville, NC and decided to go there to see what all the hype was about. My complaint is not with the store employees but the customers that come in. As consumers we expect stores to be neat and orderly yet I saw folks opening boxes/packs and removing the content and then sit it back on the shelf! I also observed shoppers taking clothes off the racks and putting them back in places they don't belong! If consumers want this store to stay neat and orderly maybe as a whole we need to practice what we preach. Consumers contribute to 90% of this store being in disarray and then blame the employees and it's just not right! One is already getting items at discounted prices and that still is not good enough!

I bought two pairs of shoes for my nephews but they did not fit. I lost the receipt and tried to take them back. The cashier said that I would only be able to get store credit if she found the same shoe on a rack. She later came back and said that her manager said that the shoe needed to be exactly the same color and size as the one on the rack.

A few days ago I bought a clock from the Ross store in Walnut Creek. The clock was $20 and it wasn't even on sale, it was cheap but cute. I brought it home and my husband put a battery in it and everything worked. Just when he was about to put the clock on the wall we noticed that the hands on the clock broke off and fell. I started searching for my receipt and couldn't find it so I figured I could at least exchange it or get store credit.

On 16 Feb 08, my friend and I visited the Ross store located in Knightdale NC. As we entered the store we were approached by a cashier named Valerie. She informed us that we could not enter the store with bags from Kirkland Homestore and Target. We were informed to check the bags at the customer service. I had no issue with doing this because I am a strong advocate of following rules. The problem that I had with this was that as my friend and I walked through the store and shopped we noticed that there were several people in the store with their bags in hand. We located the manager and asked her what was the policy on caring bags in the store. When we told her what happened at the front of the store she informed us that she would address the issue. I was really disgusted with the way that we were treated. We both are in the military and have been serving our country for the last 17-19 years. We never complained about protecting our country or the people here in the United States. I feel that it is so horrible that I can protect and defend my country hand and hand but I am grilled for being a black female walking in a store to shop in my own country.

I was in the New Braunfels Ross Store on 2/2/08. The clerk who waited on me was extremely nice but she looked overwhelmed. There was only two clerks at the register and the lines were very long. There was only one other clerk in the dressing room. There were shoes on the floor, sizes were all mixed up, towels and rugs were mixed together, there were carts full of clothes because no one could put clothes back due to insufficient staffing. There were shelves on the floor as if someone started to put them up and then were just left on the floor which could cause an accident. The pictures were placed in the racks, but if anyone went around the corner with a cart the whole thing could come tumbling down. I feel badly for the employees because they were trying to deal with a very difficult situation. They absolutely need more help. What does it take for such a huge corporation to care about the safety of the customers and why are the employees also put at risk?

I am a customer of Ross for many years now. I went shopping at Ross on Monday, January 21st, and had a very bad experience with one of the sale associates and a manager. I was asking for a price of a purse with no tag. I asked one sales associate and she told me the price was $30.99. Another sales associate came and snatched the purse from her and said I know the price, she took twenty minutes to return with the answer and when she did she was very rude towards me by saying, It's $99.99. She threw the purse underneath the register, and I asked her to show me a tag of another purse. She said, My manager is the one that told me, and he is right. And we have two identical purses in the back. After a couple of minutes I asked to speak to a manager, his name is Mark. He came and said, The purse is $99.99. There was no tag, and no paper work. I asked for him to show me another purse so I know it's the right price. He said, "I know this is the right price, I am unloading the clothes, and there are no other purses." I was treated very unprofessionally, with different information from different people. All I wanted to know is how much it was with proof of some kind. I would like for this issue, and this store to be addressed. I dont deserve that kind of treatment, especially since I am one of their customers. I will be sending this letter to them, their corporate office, and www.bbb.com.

I am a customer of Ross, Tj Maxx, and Marshall for many years now. I went shopping into Ross Monday, January 21st, and had a very bad experience with one of the sale associates, and a manager. I was asking for a price of a purse, and there was no tag. I asked one sale associate, and she told me the price was $30.99. Another sale associate came and snatched the purse from her, and said "I know the price." She took twenty minutes to return with the answer, and when she did she was very rude towards me by saying, "Its 99.99." She threw the purse underneath the register, and I asked her to show me a tag of another purse. She said, "My manager is the one that told me, and he is right. And we have two identical purses in the back." After a couple of minutes I asked to speak to a manager; his name is Mark. He came and said, "The purse is $99.99."

My family went to Ross in Norfolk, Virginia and purchased several things for about $100. After leaving, on the way back, we looked at our receipt and found that we were WRONGFULLY charged for $27.99. We decided to go back, took our purchases with us, and ask for a refund. We went to the cashier who charged us and told her that she charged us for an item that we did not purchase. The manager, Angela Simmons, came and took the receipt and went to the back. After being gone for about 20 minutes, she came back and told us that she looked at the camera and said with a very RUDE tone, The cashier charged an item for $27.99 and whatever that is, it got into your bag and you took it to your car and don't have it.

On a good note, one of the cleanest Ross stores ever! However, I waited 10 minutes in line, then switched to another line, which then closed, went to my original line again. Waited 5 more minutes. I saw a supervisor and asked if there was anyone else for help on registers; she abruptly and rudely stated no I have no one else, please have patience. Then the girl who helped me was rude, no contact with me at all, not even a smile!

The Bellingham WA store is an accident waiting to happen. I have complained via email to corporate within the last year about this store to no avail. Now I have taken pictures with my cell phone and started a file with all correspondence to ROSS. Why you ask? The other day I was in the store and watched a older woman fall while trying to get through the sheet isle. Every isle is like that. You can't walk through them. It's only a matter of time before someone gets hurt. They have so much stock on the floor. I saw and heard staff saying that the stock people were sent home at 2 pm in the afternoon. I have seen the same item on the floor for over a year. No one re-stocks, and the staff are all back in the dressing room area, talking about the people they see on camera falling. I have gone to ROSS three times in the last year and I have not once seen anyone re-stocking the shelves. There are broken and torn packages of foodstuff in the isles, broken glass and pottery, isles that are filled almost 4 feet high. Why doesn't OSHA take notice of the safety violations occurring at most of the facilities? As foodstuff are involved, don't you think someone should take notice? This is a fire hazard. If you were in the back of the store and a fire broke out, you would not be able to get out quickly enough.

I was shopping in the shoe department at Ross when two young men came in and tried on some very expensive, designer sneakers. They then left the shoe department, leaving their old sneakers in the boxes and wearing the new ones out. I went to the customer service desk to report the incident. The security person was also there. They watched as the two young men walked out of the store. When I asked why they weren't stopped, they told me they hadn't seen the crime and couldn't stop them on my word. I was aggrevated because this type of behaviour costs the honest customer. I work very hard and try to get the best value. I don't feel like paying for other people too.

I rummaged through the junk and found two crystal candleholders. The price listed on each was $29.99. The compare at price was $60. I bought both. I later found these exact same candleholders for the same price at Z Gallerie. Ross advertises 20% to 60% off retail. How do they get away with this? By the way, the Lancaster store is a junky smelly store also, and you can't find shoes that match because the shoe dept. is such a mess.

I love the deals, I love the selection, however, I don't love finding my selection on the floor, in the wrong isle, or half way hung. Ross does advertise dress for less which is completely accurate. But it’s not worth having to scan the entire floor to find the matching jacket to my two piece outfit. I will never shop at Ross again.

This new Ross is in a beautiful new shopping mall in Yuma. I have been in there twice to shop. I can't believe this store is such a mess. I saw 3 boys in the towel section just grabbing and throwing the folded towels everywhere. Half of the stuff is so dirty from being stepped on or kicked around. At the front of the store were 5 shopping baskets, full of dirty shoes and slippers. I slipped on hangers on the floor. What is wrong with your system Ross? I will never shop in another Ross store again.

Every store I have visited, I see the same thing over and over again. The stores are in shambles, cloths are scattered all over the floor and the wrong sizes are on the wrong racks. NO HELP WHEN NEEDED!!!

Would not let me return itmes without a receipt.

I bought a pair of Italian Designer brand name glasses (Gucci) 10 days ago. Two days ago, I was wearing them while driving and one of the screws on the left rim got loose.

First, when I went to the register, Lenor was unfriendly and had no contact with me other than telling me to scan my credit card. As I left she handed one bag, I looked over and she had taken the next customer. I assumed all of my purchases were in this bag. I got home and realized she never gave me my shoes I had paid for. I called the location immediately.

The store is always an absolute mess. Items are on the floor, thrown about, it's a disaster. The lines are always long. I have talked to the manager on several occasions and I am given some excuse or another. Many times I have left with out purchasing items I had planned to by.

I am appalled at the condition of this store. Merchandise is strewn every where - wherever a customer has put it, it stays. Clothes are misplaced and not in the right area, children's clothes in the women's section. The shoes are really a mess. You have to look through the entire racks to find your size. I was thinking that this is just at the Ross store but after reading the complaints on their web site, I see differently.

The Cape Coral and the South Fort Myers Ross stores look terrible. I cannot believe how bad they look inside.

Ross must be under the impression that because they sell cheap products this should be reflected in their customer service and management. It is deplorable.

I purchased a ring for ninty dollars and after wearing it a few times noticed that the stones were falling out. I called the store to see if I could get store credit as I did not have receipt just the jewlry tag. I was told no because tag had to be attached to ring. Also she said no returns on jewelry and it was told to me by person who sold it to me. That was a lie because I would not have purchased if had I been told that. She also said a stamp was put on the receipt stating such, so I looked on another jewelry purchase there and the stamp on the back of receipt was not even legible.How can you wear a ring with tag attached? Ross should be run out of business for a store plicy like that!

I used to frequent Ross all the time but it has become an exercise in masochism. If you want to wait on under-staffed cashier lines for as much as 45 minutes, be spoken to by both managers and cashiers as if you were the scum-of-the-earth, and risk life and limb trying to maneuver through the aisles where most of the stock is on the floor, well kids - Ross is the store for you!

I have been to 3 Ross stores in the last month, one in La and two in Tx. The stores look like a bomb has gone off in them. You can't even get a buggy down the isles much less a stroller. They always have one person working the dressing room and maybe two at register.

On Saturday, July 1, while shopping at Ross, I was upset to find only 2 cashiers working, and the lines very long. After waiting in line for 35 minutes, and seeing several other employees around the front of the store (including the manager) I inquired to the manager about somebody opening another register. She abruptly and rudely barked back to me, and all other customers annoyed with the situation, that she had no one else to run another register.

I don't shop at Ross very often and I needed some shoes and other items for my upcoming trip. I bought a pair of shoes (out of box), a handbag and a pair of khaki capris. I returned the capris with no problem but they would not let me return the shoes. The shoes were exactly as they'd been when I tried them on. The tag was faded when I bought the shoes but they said that means I wore them. I never wore them except to try them on in the store. When I got home I didn't like them as much as I thought.

What happen to the Ross stores in Central Florida? I always had a good time shopping in Ross (there are five in our area) but for the past couple of months the sizes do not match the collars on the hangers and the sizes are mixed in with other sized clothes. The mark down racks are like being in a thrift store with the sizes total mixed up so you have to go throught every article on the racks to find your size. Plus they have long sleeved winter clothes out in the middle of June, in Florida!

I am a frequent shopper at Ross. I went in to the store on Saturday morning around 10 am and the store looked like a bomb had gone off in it. The place was in a complete disarray.

I used to love to shop at Ross. Thought it was just the location but one week later went to Ross on Stephanie in Henderson, NV. ABoth stores were trashed. All kinds of merchandise on the floor. The racks are so crammed together. Felt like I was in a second hand store. Will not shop there anymore until they get their act together.

I went shopping at Ross and after selecting three things I went to check out. The checkout stands were closed so I went to check out at customer services. There were two employees behind the service counter, but after placing my items on the counter, one of the employees told me to move to the checkouts.

I shop the Medford store often and recently discovered the the petite clothes were mixed in with the others. Please keep a petite section as it is so much faster and convienent to shop. I now have to go thru many clothes looking for the size tag.

For such a new store in a nice strip shopping center, I have never experienced a store in such total disarray. The floors were cluttered with clothing and other products making it impossible to navigate the isles without stepping on or over merchandise. Only 3 registers were open with lines backed up for several isles.

When I was in Ross today, looking for a new toy for my 2 year old, I could not get through an isle. There were toys completely covering the floor and it was not just one isle, it was all three of them. This is complely unacceptable!!

I purchased a pair of shorts, carefully took off all of the tags, tried the shorts on and much to my dissapointment they were to large. I immediately put all tags, buttons, and receipt back in the bag so that my return would be without question.

My husband and I went in the Ross Dress for Less store today. The store was completely trashed, with items out of place and littering the floors. It was such a deplorable mess that I won't go in there again. It was also dirty outside, with trash cans overflowing, and what looked like food or candy smeared over the sidewalk in front.

I stood in the checkout line for 10 minutes while the other two checkout lines processed four to five customers each. Ross should have a system like TJMax and Norstroms - 1 line and the first person gets processed first.

This store is an accident waiting to happen - literally.On several occasions I have been to this store & its always the same. Merchandise is all over the floors, in the aisles. You have to step over items such as numerous comforters, pillows, etc. Last evening while in the store a gentleman pulled something off a shelf only to have the remaining items fall off. Items are just thrown on the shelves. This store is a definite hazard.

I have always shopped in their Jog Road store. I went there the other day and was dismayed to find that it looked like a rummage sale. Merchandise all over the floor, impeding access, shopping carts full of merchandise all over the place. The filthiest of conditions. Are they going out of business? I doubt if I will ever shop there again.

This Ross store is disgusting. Merchandise all over the floors and so many shopping carts stacked so high with merchandise to be put back, you can't get to the fitting rooms. Management does not seem to care and when I treid to write headquarters, the email would not go through. This chain needs to get it together or go under. I used to enjoy shopping there, but I made my last attempt today.

I went to the Escondido Ross on Friday, Mar. 17, 2006 to look at the dresses that were on sale for $14.99. When I couldn't find them, I asked the gal at the front in Cust. Serv. She said she didn't know where they were & to go ask the woman at the fitting rooms (who couldn't speak or understand english). All she said was "no" & pointed to go up front again so I did and I asked for the manager. I was told she was "back in the corner". I went back there and found another woman and asked her if she was the manager. She pointed to the front.

It's not that I am complaining about the help in the NEW Victoria store, but the store itself! Wow. Warning: Victoria people don't like trashy looking stores. This establishment will not last if your customers are allowed to trash the place. My child and I were astonished to see the place in shambles. Things were everywhere! Messy...wow. You might train your employees to put merchandics back in the location it was originally.

I have shopped at my local Ross (Brentwood Place 11937 Wilshire Blvd, Los Angeles, CA 90049) for a few years now and am witnessing the store completely going down in all areas. I am writing about a few horrible experiences I have had recently while shopping at Ross Dress for Less. A woman that worked in the linens dept named Alisha yelled at me not to mess up the towels when I was looking to purchase towels for my 3 bathrooms. So I asked her to help me and she said that she was too busy.

I went shopping and bought several work outfits. I spent over $400.00 dollars on that specific day. When I got home I realized several outfits did not fit. I searched for the receipt with no success. I took the clothes back to the store with the hope I would get a store credit. I was advised by the customer service agent that I could not have a store credit because I did not have a receipt. I told her the clothes had their tickets attached and it was only fair to allow me to at least exchange. When she declined to help me I asked to speak with the store manager, hoping we can come up with a solution.

I have been in many Ross locations and this Sonora Ross is always a complete mess. Some of the aisles are so trashed you can't even walk down them. We are a small town and don't have but a couple of clothing stores to shop at and it is very disappointing. i am writing in the hope that maybe someone can look into this situation and get this location cleaned up so we can be proud of our community and what it has to offer.

On a recent visit to the Ross Store, I was disappointed at the condition of the merchandise. In every department there were items scattered all over the floor and the shelves were in disarray. I never saw any staff on the floor to assist the shoppers and the two check-out lines were much too long. I left the store feeling and expressing to friends that I would never return.

I am disabled and was not allowed to enter the store with my scooter. I had to call the sheriff to have officer Freeman come out to talk to the manager to explain to them a scooter is allowed in any store. That's the law!!! But because of being very upset I left at this time then and will never go back there.