Ross Dress For Less Reviews

I said, "Okay. I'll get it when I go back to try on more clothes." She then says, "No, you're not. You're going to get it now." So at that moment, I got so upset because that is no way for a worker to talk to a customer and because she didn't ask the girls that were back to check their clothes. When they came out, their clothes was still in the fitting room. So anyway, I said, "Okay, if you want that number so bad, you go get it yourself." I told my partner, "Let's go. I'm not going to try on anything else. Let's just leave." My partner tried to calm me down and at least mirror try on what I might like. So I happened to feel eyes on me as I look up the store manager (Diana) and floor/door greater (Stephon) were watching me and pointing. Okay, I didn't have baggy clothes on neither did my partner. We didn't have any bags just my wallet and they were watching us like we were stealing.

Okay, first of all, for a store manager, she could have came up to us, asked how we were doing if we needed help with anything but yet she's stalking us. What kind of customer service is that? I've worked in customer service for nine years and never have I treated or been treated this way so I wanted to leave all the clothes and just leave. A store like this does not deserve for me to pay for their employment. So my partner said, "At least, get the pants. I know you liked them." I was like okay and after that, they even followed us to the register. My partner and I are not going back to Ross. This is **.

So the cashier (Kishawn, not sure if correct spelling) was nice and she apologized, which I think the store manager should have been doing, not something your employees should be doing for you. I will never be going back to Ross. Worse experience ever. I went to have a great time away from home. First store I went into and it ruined my whole day and night.

I had not been feeling well and decided to go straight to the fitting room to wait on the girls to get their dresses and meet them in the dressing room. To my surprise, they were already in the fitting room trying on the dresses. I could hear them laughing and giggling while they were trying to get the dresses on.

I knocked on their door, looked at the dresses to see if I approved of them, and took a picture of them. I stepped away from the room to let them have time to decide if those were the dresses they wanted.

The check in/out employee came to their door knocked on it and told them to quit laughing or they would have to leave. I walked up to her and told her to leave them alone as they were not doing anything wrong. She told me she had already been in the dressing room to tell them to quit laughing. I told her that's fine, girls get dressed we are leaving and we will never come back to this store again. The laugh police had me ticked off.

The employee left and the girls started changing back into their clothes. They told me they needed to go to the bathroom and I told them to finish changing back into their clothes, leave the dresses in the room go to the bathroom, and the laugh police could pick the dresses up.

I went to the check in/out area and waited on the girls. When they came out, the employee asked for the clothes. I told her the clothes were in the dressing room and the girls are going to the bathroom. She told me the policy was the girls had to return the dresses to her. As mad as I was, I wasn't going to have the police called and risking going to jail. I told her when the girls were done going to the bathroom they would get the dresses, but if she wanted them now she could go get them herself. A second employee called a manager to the dressing room and I sent the girls to the bathroom.

Manager, Brian, showed up and the second employee told Brian that I told her and the first employee, if they wanted the dresses, they could get them themselves. I told her that's not true, and told Brian I said they will get them when they get done using the bathroom, if they want them right now, get them yourselves.

Brian pretty much stood there waiting for the girls to get out of the bathroom with out saying anything. I told him I couldn't believe that employees could tell customers to quit laughing and we are leaving and never shopping here again. The girls turned the dresses in and we left.

I shop at store #599 on a regular basis. Back to school shopping, change of season shopping, birthday shopping, Christmas shopping, I even have a picture I bought from the store hanging in my living room and a few mirrors. I have never dealt with rude employees at this store before. For Christmas, I bought all three of my kids perfume/cologne and clothes. I spent approximately $125.00 that day. As a wife and mother of three, I estimate I average that much money every couple of months as a repeat customer.

In my opinion, the store was getting ready to close and both the women thought the girls were there alone (no adult supervision). They wanted to do their closing duties and couldn't leave the check in/out station to do them. I talked to Stephanie, the manager today and got Beverly's name, the store manager for store #599. Stephanie told me she would talk to Brian, an employee equal to her and pass this information on to Beverly.

I enjoy a good deal, but will only tolerate so much for a bargain. The behavior of the two employees and Brian's silence was unacceptable. Many times, I've been in the very same dressing room and hear bad language, babies and toddlers screaming (totally understand babies cry, but when its not your own it's hard to bear), with nothing being said to those customers. I will not spend my money in a store that allows an employee to tell my girls to quit laughing and having fun while shopping. They didn't steal anything, they did not mess items up on shelves, they did not require anyone to assist them. They just wanted to have fun shopping... and they did, next door at Khol's.

We went to Khols, they were having a late night sale and we bought our dresses there. Not once did a Khol's employee tell my girls to quit laughing

I had not been feeling well and decided to go straight to the fitting room to wait on the girls to get their dresses and meet them in the dressing room. To my surprise, they were already in the fitting room trying on the dresses. I could hear them laughing and giggling while they were trying to get the dresses on.

I knocked on their door, looked at the dresses to see if I approved of them and took a picture of them. I stepped away from the room to let them have time to decide if those were the dress they wanted.

The check in/out employee came to their door knocked on it and told them to quit laughing or they would have to leave. I walked up to her and told her to leave them alone as they were not doing anything wrong. She told me she had already been in the dressing room to tell them to quit laughing. I told her that's fine, girls get dressed we are leaving and we will never come back to this store again. The laugh police had me ticked off.

The employee left and the girls started changing back into their clothes. They told me they needed to go to the bathroom and I told them to finish changing back into their clothes leave the dresses in the room go to the bathroom and the laugh police could pick the dresses up.

I went to the check in/out area and waited on the girls. When they came out, the employee asked for the clothes. I told her the clothes were in the dressing room and the girls are going to the bathroom. She told me policy was the girls had to turn the dresses in to her. As mad as I was, I wasn't going to have the policed called and risking going to jail. I told her when the girls get done going to the bathroom, they would get the dresses but if she wanted them now she could go get them herself. A second employee called a manager to the dressing room and I sent the girls to the bathroom.

Manager, Brian showed up and the second employee told Brian I told her and the first employee if they wanted the dresses, they could get them themselves. I told her that's not true and told Brian I said they will get them when they get done using the bathroom, if they want them right now get them yourselves.

Brian pretty much stood there waiting for the girls to get out of the bathroom without saying anything. I told him I couldn't believe that employees could tell customers to quit laughing and we are leaving and never shopping here again. The girls turned the dresses in and we left.

I shop at store #599 on a regular basis. Back to school shopping, change of season shopping, birthday shopping, Christmas shopping. I even have a picture I bought from the store hanging in my living room and a few mirrors.

I have never dealt with rude employees at this store before. For Christmas, I bought all three of my kids, perfume/cologne and clothes. I spent approx $125.00 that day. As a wife and mother of three, I estimate I average that much money every couple of months as a repeat customer.

In my opinion, the store was getting ready to close and both the women thought the girls were there alone (no adult supervision). They wanted to do their closing duties and couldn't leave the check in/out station to do them.

I talked to Stephanie today, manager and got Beverly's name the store manager for store #599. Stephanie told me she would talk to Brian, an employee equal to her and pass this information on to Beverly.

I enjoy a good deal, but will only tolerate so much for a bargain. The behavior of the two employees and Brian's silence was unacceptable. Many times I've been in the very same dressing room and hear bad language, babies and toddlers screaming (totally understand babies cry, but when it’s not your own it's hard to bear), with nothing being said to those customers. I will not spend my money in a store that allows an employee to tell my girls to quit laughing and having fun while shopping. They didn't steal anything, they did not mess items up on shelves and they did not require anyone to assist them. They just wanted to have fun shopping and they did, next door at Kohl's. We went to Kohl’s, they were having a late night sale and we bought our dresses there. Not once did Kohl’s employee tell my girls to quit laughing.

He also applied for a job as a customer service rep (has 14 years experiences) and was denied over and over. I know it has to do that he's a high functioning mentally disable person. With all of this happening, I will never ever shop at a Ross Dress for less ever again nor do any business with a company that discriminate the disable!

It is very clear to most shoppers that Ross does cut back on customer service. Everyone is quick to complain about this, but very rarely do we hear compliments on great prices. I feel like people hold us to the customer service standards of a store like Nordstroms or Kohls, but they choose to shop at Ross and then complain about customer service.

That being said, there are issues that should be taken care of, regardless of the name of the store. I've read complaints about people falling and not being helped, trying to return defective items and not being helped, being harassed for stealing when clearly not. These things are not Ross problems; they are individual store problems with management and employees.

Ross customer service issues that I get harassed about most by the customer are (These are not employee or management problems; they are the guidelines set forth by corporate Ross.): no item checks over the phone, no cash for debit payment returns, no cash for check payment returns within 5 days, return at sale price (if it is on sale) without the receipt, poles on carts so they can't go outside, no automatic doors, employees who are more focused on cleaning than saying hello, no holds except for apparel, and apparel only until close.

In defense of some policies, Ross sells everything at about 50% off in retail. If carts didn't have poles, more company expenses would be necessary to collect carts and replace lost/stolen carts. Prices would go up. Without a receipt, we don't know how much you paid, and Ross does not have a nice computer system that lets us check how much you paid using your credit card. The clearance sticker can easily be taken off. People could take advantage of the clearance system (which keeps Ross alive by bringing in new merchandise and selling at the highest price people are willing to pay) by buying on clearance and returning at full price. A cashier has no way of knowing if you are honest; just save your receipt.

Item checks over the phone take time, and company expenses when most of the time there is no guarantee that the person will come in and buy the item, which means it loses shelf time when someone in the store may have bought it. Hustling and bustling employees too busy to say hello. Payroll is very tight. I'm very use to the management saying, almost everyday, we are very tight on payroll, so hustle tonight.

The store I work at gets trashed. Hundreds of items are left on the floor or over the racks and misplaced items are everywhere. This takes a long time to clean and employees stress out, because they are responsible for an area but often spend more time on register. I can't say anything about the debit returns. I feel like most stores offer cash and so should Ross.

I guess working at Ross long enough, I understand why things are the way they are. I could debate each issue as I understand that it is a profit to expense margin that has a fine line seeing that they sell everything so cheap, but then it is also the customers' responsibility to judge if they prefer a good deal or excellent customer service.

A lot of the issues on this site are clearly management problems, but a handful are people who I deal with everyday who try to get way, way more for less. But the store is just Ross: Dress for Less.

Oh a little about what I do. I work customer service. I answer phones, call back-up cashiers (my store is actually good at keeping lines down, we call at 3 customers per register for a new back up), returns (which includes re-ticketing, hard tagging, hanging, putting a size nub, and scanning for markdown), emptying my hangar bars when they fill up, and processing high security merchandise which constitutes watches, sunglasses, and fragrances--all while doing regular purchases non-stop at a rate of about 50 transactions per hour. (In the computer, this doesn't start till I type my password and hit enter and ends when the receipt prints.)

When she reached the register counter, she didn't even look at me and just ask for next in line to go to her for payment. So I went to her, asking if she is helping me with the price check and she said you have to get in line. And I asked if there’s a way she could make a quick scan on the item and she said no, I have to go through the book. And then she ignored me. Then, I approached another staff behind the watch counter, asking to do the price check for me and she said you have to get in line to speak to the manager.

So, this time, I really got in line, intending to do the price check and pay. The staff behind the register did not even had a clue how much the bag cost. And she said the staff on the ground should do the price check. While she was looking through the merchandise book, it was really holding up the line which didn't make sense to do a price check at the cash register. I have been to this branch and another one on Fort St Mall, and the staff including managers have demonstrated very bad customers service. The other one, I once found a wallet by the credit card swipe and told the manager who was mending the counter; all she did was quickly snatch the wallet off where it was and then went on talking to other staff about it and just waved at me to sign for my purchase impatiently. She is of managerial level and this is the attitude she gave, especially from a customer who informed them of somebody's lost wallet. Goodness.

We are to the point that we are not even allowed to talk while we are in the back. They believe that if we are talking, we are not unpacking boxes. When obviously the reason we can't get the quota is the lack of workers put on shift for the day. It's almost to the point of a "sweat shop" atmosphere. I worked in the Ross in Melbourne, Florida and the work environment was nothing like this. There is no check and balance and the senior leadership are very stuck in their ways and have this "you can't touch me attitude".

Due to the quotas not met for the 3rd week in a row, the supervisors decided to have a meeting with all the employees and had an open floor conversation and what was going wrong in the store. Obviously, nobody decided to voice their opinions for the fear of getting treated differently of even fired from the job. So, the supervisors told us to have a one on one session to talk about our performance. When it was my turn to voice my opinion on my "one on one" with the supervisors, it was then that I decided to let them know about the favoritism, abuse, and poor leadership in Ross, thinking that they were going to be mature/trained enough to fix the problems that we been having in our work environment. Oh boy, was I wrong!

Ever since that I voiced my opinions, I have been taken out of the schedule for the 2nd week in a row and they can't explain to me why this is happening. All they do is brush me away by telling me that they are too busy to talk to me. We definitely need a representative from Ross to check this place out and correct all this abuse to the employees of Vacaville, CA.

There is also a rule that it can only be 8 items of clothing at a time two pieces count as two items. They have to hang their items on the rack that upsets customers as well when you ask them to do so. Some customers try to bring their carts with them but they can't. It's store policy. Our return policy is very strict and we must follow it. Nothing worm or used can be returned. We do take back broken purchased items though. Loss prevention is constantly looking for shoplifters but more so for people who pull off the reduced price sticker and put it on an expensive item. It happens a lot. Being on register can be extremely stressful you must be "fast" and customers are yelling at you because of the wait kids are screaming and crying.

God forbid you run out of change and the customer has to wait they'll be mad and some customers will complain about your bagging. One lady had made me cry. She was screaming at me for the whole store to hear because I didn't properly fold all her items. Frankly we don't have time. There's a line out the freaking door! I have recently switched to stock. It's horrible and a dangerous job. I've already smashed my hand and thrown out my back and Ross has failed to make reports on my injuries. I'm looking to get out now that its getting closer to holiday schedule I can't work another Christmas here.

After completing check-out, I went to the manager, along with a customer ahead of me who overheard Brenda's comments and could not believe that being asked for citizenship was routine. The evening manager, Ivette, tried to solve the situation by offering me a discount on my return trip, yet said nothing to this rude clerk. I am dissatisfied with the lack of skills this manager had with handling the situation. An apology would have sufficed. But because of the treatment and the manner it was handled, I will never return to a Ross Store again. Neither will the customer that overheard the cashier's comments.

I decided to write a review because I'm fair and if this would happen to one of my family members or to me, I would definitely do something about it and these ladies didn't seem to know about being able to complain at all. People like this one manager should not work in the retail or anything that involves customer service because obviously she is unaware of the true meaning to that. It's either that or she must live a very miserable life, and thinks that by treating others in that matter will make her feel better. Shame on you Ludha.

2. I bought a bra and took off tags. It didnt fit, so I took back the bra. They won't accept returned bras without tag. Why would I wear something that was too small? Terrible customer service. I will never shop there again! I hate Ross; I used to be a big fan until the customer service took a big fat dump in the toilet! I will never recommend them again, and will discourage friends and famly from having to deal with this headache called Ross Dress for Less! I will never go back ever.

I simply asked about the return policy on the cologne and he informed me that the cologne isn't returnable. I stated that I thought that was a strange policy, however, I still wanted to purchase the four bottles of cologne anyway. He proceeded to talk over me, interrupt me, and finally, I told him that if it was their policy, that's fine; I don't want to argue with him. He still continued to raise his voice to me, talked under his breath, and didn't act like any assistant manager I've ever seen.

I've never had that bad of an experience while shopping in all my life. I'm also clearly a lesbian and disabled. I can't help but wonder if I was treated that way because of my sexuality. I will never shop at Ross's again. And if that's how customers that come in and spend $100.00 are treated, then they're bound to lose even more customers as long as that man works there.

When I got home and called Ross's to get his name and the general manager's name, or the district manager, he refused to give me the information. I had a friend with me when all of this occurred so I have a witness to his actions and words. I really hope he is, at the very least, reprimanded for his actions. I have half a mind to call my attorney because I truly feel like I was treated this way due to me being gay.

I hope you all take this complaint seriously because I'm going to advise all my friends to stop shopping there asap.

It's not worth shopping there. They have more security than help, which shows the mindset of the upper echelon.

I believe they should have given me cash as the other stores do.

Mj told me that there was nothing she could do so I asked to talk to someone else. She said that she was the manager and told me that I could call 1-800-BUYROSS. I told her that my phone doesn't have the letters on the numbers and asked her for the actual phone number. She then gave me an attitude and said that their phone doesn't dial out through the phone on the counter and told me that I could look on there if I wanted to. I then asked if there was a different manager I could talk to. She got on the radio and told the other manager that a customer was up here trying to return a backpack.

Sidney then came up and told me that there was nothing that she could do and I could call the 1-800-BUYROSS the next day. She also told me that I could take her name. I called the Tacoma store and talked to the manager-on-duty. She told me that if I came in, she would go ahead and take care of me. I called the DM and left a message on Tuesday. It is now Thursday and I haven't heard back from her. I had to drive 17.3 miles out of my way just so someone could help me. This is poor customer service. I work retail as well, and I do everything I can to try and take care of the customer.

Are we pushing/leading our youth into the "adult" world too fast? Seems so. With all the discussions lately about too young models in too suggestive poses, I felt I must say something. Please do not be a party to this. I can only speak for myself. If this trend in your advertising continues, I will no longer shop at your stores. My private protest.

I have asked the TV station to take a look at that commercial and to please not use it. Thanks for allowing this space for me to express my concerns.

When I got to the cashier, she inspected the jeans several times then told me the receipt said 7 jeans, but the jeans I was returning were 7 for all mankind jeans. She asked another cashier and then went to speak to the manager who then spoke to the security. I heard the security guard say, "So she put that tag on these jeans and expects to return them?" He also said something along the lines of, "We have no other jeans like these. It makes no sense." Now, as they are discussing this right next to me, I'm thinking to myself that they are completely unaware that the 7FAM jeans I'm returning are more expensive and nicer than the Seven7 jeans they are confused about. Both brands have a "7" in them, so I see why the receipt just says 7 jeans. I believe Seven7 jeans are around $30 bucks on sale whereas 7FAM are around $85 on sale, so why would I purchase something super cheap and return an unused, way more expensive item back?

The cashier comes back and says that they are going to check the cameras to see if I was actually in the store last week. The guard then walks over, grabs the jeans, and says, "So, these are the jeans in question?" To that I responded with an attitude, "There is no question. I was in here last week and purchased these jeans and had even asked the cashier by the name of "NAME" if there would be any issues. I don't see what the problem is." The manager then walked out from the back and said she would help me. She gave me a refund and did not say anything else. As I was walking out of the store, this security attempted to have the last word again by saying, "Thanks for being patient," and I responded with some even harsher words.

The next step was to make a police report and a new account. The information we have is that it was done online, soon after I finished my online application. Other information concurs that information was obtained off the application. No one at the Ross corporate headquarters seems to be interested enough, as they passed the buck a number of times, giving me different phone contacts who disconnected me or were the wrong department. Getting hacked on an application is bad enough but the lack of any concern by Ross personnel is just disgusting.

When I walked up to the cashier, she inspected the shoes and asked me if I walked around in them. I said: Yes, I did and they are uncomfortable and want to return or exchange them. She told me that since I wore them, they would not be able to exchange or give my money back. I said: How do you tell if the shoes fit if you do not wear them? She told me: You can try them in the store, but you can not walk in them outside. I told her: How can I walk around in them with the security tag on them? She had no answer for that question. She said sorry, I can not take them back. You may want to give them to someone else if they do not fit you.

This frustrated me and told them they can keep the shoes and I won't be back! I walked out the store without new shoes. Ross stores, you are welcome for my donation! This is the last time I ever shopped at Ross!

I shop extensively at Ross. I shop for myself, my children, my boyfriend, pets, mother, two sisters, some friends of mine, my sister-in-law, and for a few of the people I provide in-home care to. Consequently, I have also had a lot of returns.

I shop at many Ross stores, depending on where I'm working for the day. On a shopping visit to the Pleasant Hill, CA store, I had several returns--mostly clothes. I was treated horrible and I have never been so humiliated and embarrassed in my life.

First, it was very busy--I counted 10 people in front of me on the return line. On the purchase line, I counted 17 people. Well, I had nothing to do but to watch all the people and their transactions in front of me as I waited my turn.

By the time I got to the cashier, there were still 15 people in line to purchase and eight in line behind me for returns. When I got to the cashier, a man held up several articles of clothing that I was returning and was sniffing them. When I asked him what in the world he was doing, he told me "it was his job to sniff the clothes that were returned." He was only sniffing the crotch of the ladies pants and shorts, not the men's or boys pants that I was returning. Only the female's pant crotch, the armpit of the women's shirt and jacket and the back of the skirt where a women's crotch would be if they sat down.

I was humiliated and appalled. I said I wanted to see the manager. When the manager showed up, the cashier and the manager whispered a few comments to each other and the manager laughed and he did the same thing! He also sniffed only the ladies pant crotch, armpits and where a women's crotch would be if they sat down in a skirt. I could not believe it. The manager told me that they train their employees to sniff the clothing to see if they smell before they accept it as a return. Well, none of the other Ross stores have ever done that to me and while I was waiting for my turn, I did not see other person who was returning clothes having this male cashier or the manager sniff the crotch or any other part of the clothing that they were returning.

I continued to shop and purchased another large amount, usually over $300, as I most often do when I shop at Ross. I was so mad and still deeply humiliated and traumatized having my returns sniffed in front of all the other customers waiting in line.

When I got to a purchase cashier, I told her what happened to me when returning the clothes and she told me that "Ross management trains their employees to sniff the clothes and that sniffing the clothes is required for them to accept a return and that they could lose their job if they refused to sniff the clothes. That it is their store policy." She continued to tell me "that she never did it because it was embarrassing and felt degraded to have to do that for her job, but that especially some of the male employees enjoyed sniffing the clothes of female customers and that it made her feel VERY uncomfortable to work with them."

Three weeks later, I was talking to a friend of mine, she is a paralegal and she said I should report this to Ross headquarters. I called and the best I could do was to get a district manager to call me back. I talked to him for a good hour and was told that his full and immediate attention would take care of this situation and was assured that that would NEVER happen to me or anyone else again. That was over a year ago.

I simply shopped at that store because I was so traumatized that I could not bring myself to go into that store again. I still felt humiliated and harassed. I did finally return to the Pleasant Hill, CA store again for the first time in well over a year. I saw the same male cashier working the returns. He actually sniffed the crotch of female pant suit! She, too, was a tall blonde woman. I could not believe what I saw and I left the store.

And just plain creepy, sick and disgusting.

I have been lied to by the district manager. I have been traumatized and sexually harassed, discriminated against and been a subject of racial profiling and some seriously bad customer DIS-service.

Whoever does the training and all of the managers at the Pleasant Hill store, the district manager that lied to me and ALL the employees need some serious retraining in sexual harassment, racial profiling, discrimination and customer service.

My next step is to blast broadcast on Facebook and Twitter and to contact the consumer investigative reporter at as many news stations as I can find.

This behavior will stop or it will be instituted upon ALL people returning cloths in ALL the Ross stores and on ALL pieces of clothing for both genders!

The associates also stared at me, as if I were something waiting to meet my Maker. No one from Ross helped me up. A lady shopping asked if I needed help, and she indeed helped me up and provided me with a chair. Well, someone came out to do an incident report. He claimed he doesn't work for Ross. Well, the manager came back and waved her finger in my face. She said that I had to go see what was going on and that the associates were taking care of me. "No, ma'am," I replied. Not one associate did anything to help me, including the manager.

So the manager then put her hand in my face and said, "Dionte (i think), take her statement before I call the police." And she walked back to the back. The man then took my statement and provided me with a list of numbers to call. It is Tuesday, and I haven't heard from anyone. I made my second attempt to call the district manager to no avail today.

They said I stole my silver purse. I tried to show them the receipt. They handcuffed me and kept me in the MacDonald’s parking lot off of Indian Bend Rd. in Scottsdale for 1 1/2 hours. They did find the receipt and issued me a trespass warning. I was physically and emotionally traumatized by this incident. I would like Megan from Loss Prevention at the Ross Store removed from her position. She is a menace to society. This caused $4500 on doctor’s bills. I endured from physical abuse from Megan (Loss Prevention) in the Ross store at 15694 No Frank Lloyd Wright Blvd, Scottsdale, AZ.

I tried to contact the store by phone the rest of the day with no luck. We are trying to make some needy families' Christmas a little better. We could have used a little help from your store. What should have been a 2-hour trip turned into a 6-hour ordeal. We have several departments, churches and individuals that help. A lot of them said they would not be shopping at Ross.

Please take heed; I will not frequent a store with ghetto managers and unprofessional behavior. While I did purchase the items, I am making an official complaint against the rude store manager. She should not be in customer relations. I wonder how many customers you have lost because of her behavior. As for me and my family, we'd rather take our business where it is appreciated.

Please take heed; I will not frequent a store with ghetto managers and unprofessional behavior. While I did purchase the items, I am making an official complaint against the rude store manager. She should not be in customer relations. I wonder how many customers you have lost because of her behavior. As for me and my family, we'd rather take our business where it is appreciated.

I didn't respond to her. I purchased a comforter and 2 big bags of items, my hands were full, but I managed to push the cart as far as I could to where it was supposed to be and the same employee yelled and said, "Ma'am, you need to put your cart away," in front of everybody. I just looked at her and said, "It's my job to put it away?" She said, "No, but it should be out of the way." I was so upset but I still had the decency to push it out of the way.

It's bad enough that we can't take the cart out of the store, but telling customers to put their carts away is unacceptable. Instead of asking if I need help with the merchandise I purchased from their store, they had the audacity to tell me to put their cart where it belongs. Most of the time, the cashiers don't even greet you with a hello or say thank you at the end of the sale. Ross should offer better customer service training to their employees.

I was so mad about the checker closing the line. I was in after I had been waiting so long. I finally just left my basket and exited the store. I was so mad, I emailed the corporate office and later received an apology from the manager/checker at the store. I have never shopped at that store or any other Ross store since. Since I have been reading all the complaints online, I realize it wasn't the people working at the store that was the problem but the people that own the stores. Obviously, they do not care about their employees or their customers. As long as they are ringing up sales. they could care less. How hard would it be for them to add two percent to their prices and hire more people to work in the stores.

I don't believe the customers would have a problem with that and how much better it would be for the shoppers. I formerly shopped at the Ross stores in Duncanville and then DeSoto when it opened. A lot of people do allow their children to run wild and open packages to play with, which causes higher prices to make up for the damages they do. I really can't understand why the Ross stores allow the children to run wild when they treat their good customers so bad. Shame on them!

Finally, the Loss Prevention guy told us we would have to get in the line, which had about 20 people waiting for service. We asked two of the people in line if they were waiting to return things and they said no. We could not believe the lack of care or response and the long line and one check-out girl on a Friday. This store is the most disorganized mess I have ever seen. Nowhere else is the Ross stores this badly managed or kept. This store has kids running free through the clothing, pulling things to the floor, opening toys and leaving them discarded in the aisles.

The shoe department is a disgrace and you cannot walk down the aisle for shoes on the floor. Most of the help cannot speak good English. And they look around for help when you ask them a question. I can't imagine how this store can operate like this. When it first opened, it was good for about a month. I tell every one I know to avoid this Ross Store. The other Ross stores shine like new except this one, which I won’t ever go to again. It is a complete disaster. It resembles a garage sale in a poor neighborhood where no one cares and is blind to the conditions. You would not expect to find this in a store that is supposed to cater to the public. Bad business, bad service, bad Ross Store!

I do not like the "stand behind the rope until we call you idea." It should be that you get in a line that you wish to and be waited on that way. The rope idea is ridiculous! They are very rude but this is the first time that I have been to this Ross and been waited on so poorly. I may never go back. I shop there regularly. Did shop there.

Of course, store clerks should be doing this regularly. My wife showed her driver's license and another ID, both with pictures on them (matching the name on the credit card). The clerk asked her manager Sarah for approval (Why? I don't know). So Sarah looked at the IDs, looked at my wife and said, "No, we can't accept this. We need a passport." At this time, my wife tried to talk to her and ask why but in the middle of the conversation Sarah turned and walked away, leaving her there at the front of the line humiliated!

She left the store, called me extremely upset in tears. She informed me about the above incident, telling me she needed a passport to buy some hand bags. What! I said, "Put the manager on the phone." My wife walked back in and asked if I could talk to the supervisor. Sarah pointed at herself and said, "I am not the supervisor. I am the store manager and I won't talk to him." So I called store, got Sarah on the phone and she was extremely unprofessional and rude and hung on me!

So, I called back several times to discuss this with Sarah. Two times she pretended that she didn't hear me by saying things like, "Hello. Hello. Is anybody there? Hello." Then hung up the phone. The last time I heard her laughing as she hung up. So I called back, by now I was very upset at how this situation has transpired. Then, I spoke with a worker, who kept telling Sarah is busy. "Are you kidding me? Now Sarah has one of her employees speaking to an upset customer? At one point, he was holding back his laughter as well. I guess racial discrimination at this store is a laughing matter. This whole situation is mind boggling to me!

So, the next day (with my encouragement) my wife went to a Ross about five miles away and purchased the things she wanted with no incident, just like the 60 t0 70 times she has done in the past at Ross stores from coast to coast. We have receipts of that purchase and many of the other purchases made at Ross including the store on Lancaster where she was unlimited and discriminated against. To me, this is unreal and unbelievable to be discriminated against and treated so rudely is truly a heart wrenching experience that I hope my wife and I never have to go through again.

We want consequences for Sarah and compensation for this disgusting, unbelievable situation. I felt like my wife was shopping in the south in 1959! Unacceptable behavior like this must be brought to the forefront and made public so this behavior can be stopped. I need an explanation.

It's time you close down these stores. They abuse women.

I feel like I'm walking into the south or China where women and blacks are second class citizens. I took pictures of how long the lines where, the time of day and the two clerks that were checking. The very heavy and slow moving manager of the day was named Ashley.

I confronted her as to why she wasn't checking, she said she was waiting for another person to come in. I asked her if she was on the clock and she said yes. I then asked why she wasn't up front helping. She said she was waiting for the next person to come in. I told her she should not leave her employees in a situation like that, that it was rude and that it is her job to check when needed. She said, she was sorry that I felt that way. You better shut the doors on this company. They are slave labor right under our nose and nobody is doing anything about it.

What are you going to do about this? I see link after link of complaints regarding Ross Stores and why haven't they been fined or shut down?

I feel terrible going into this store, all of the above mentioned stores and seeing this. It makes me feel so bad for these women and it makes me feel like a loser for being there buying things from them, because in doing so, I am supporting their unsavory treatment of the women that they hire and the women who shop their for their families. Do something about this.

When I went to the front I asked for the manager. A woman identified as a supervisor came up. She was insolent and had an attitude from the minute she saw who was asking to see her. My original intent was just to let her know that the restroom needed attendance but her attitude prompted me to let her know about the cart incident as well. She blamed the mess on the customers and said she would talk to the dressing room people. I told her I had decided not to shop here. As I turned to leave, I heard her say well that's your choice. I turned around and said that's right, it is my choice. Let me say after all of this that I have been repeatedly treated this way in the Santa Ana Store. They are rude and insolent to white people. They make you feel very unwelcome. I can guarantee if I treated the Hispanic clients I deal with in the manner they treated me, I would be out of a job. I guess, it is no longer politically correct to treat all people fairly.

If we can't do your return then we can't. Nothing really more to say. Corporate has policies that yes even us associates have to follow. The computer has a pop up window that tells us what we are allowed to do. If it says that you get a voucher you get a voucher. If you have returned too many items without a receipt then the item can not be returned. We do not make that call. Most of the associates are students working for minimum wage. Do you really think they care whether or not a billion dollar a year industry keeps your $10.69? As for the conditions of the store. Yep, Ross is messy and yes the customers make it that way. Ross runs off 3% payroll. For those who do not know what that means what ever profit we make or are trending to make for that month it is broken down and 3% per weekly profit is allocated for store staffing. Most stores are receiving 5 trucks a week to give you the consumer new fresh merchandise.

Each truck usually has at least 5 to 8 associates working on it at one time. Trucks are to be put out in 4 hours. At the minimum that's 5 people 4 hours a day. So 20 hours a day at the average rate of $8 an hour, $160.00 a day times 5 and you have $800 a week just to put our merchandise out. Our stores payroll runs at about $500 or $600 a week. Now you do the math and tell me how is it possible for the stores merchandise to be placed on the floor, no lines at the front and all aisles to stay maintained to perfection for you. Trust me when I tell you we do not like fighting a losing battle.

I hate being on register and having a line and having no one to help because there is so much to do and so little to do it with. That is how Ross is structured. Pay out the least make the most. Come to think of it that is how all business is structured. As for the cart situation I too think it is crazy that they are not permitted outside the store. However ours do not have the poles and are taken out into the parking lot. We do not have buggy receptacles and they usually end up rolling around into someone's car. Property damage is no joke. Keep in mind there is always 2 sides to every story. As for a associate calling another store or corporate for you sorry to say we simply can not for a variety of reasons.

One our phones located on the sales floor and customer service are designed for only emergency calls such as 911 or credit approval. If we dial any other numbers we get a busy tone. They do this so that associates can not make personal calls. Also as I stated that is how Ross did it not us. We are instructed not to call for customers using the phones in the Managers office. The Manager office is only for Manager business. Our transactions are monitored. We are only allowed 17 seconds per item. Which means if you buy three things we are expected to ring you up ,bagged and out in 51 seconds(less than a minute).

If you want to have us do extra things done for you than that slows down our transaction time and we are disciplined for that. Coachings first then write ups then termination. We are also instructed that if you are taking too long to suspend the transaction. We take someone else in your place til you are ready. So in Ross's eyes we both have a job to do we have to get you out in 17 sec per item and you have to let us. All of this policies are outlined in emails from corporate. Sorry to let the cat out of the bag folks but Corporate wants it this way. As for the loss prevention in the store.

The reason Ross enacted these policies is due to the high theft. If that were to have continued the great deals you love so much at Ross would have been removed. When companies lose money they have to make up for it in order to make a profit. So if high theft were to have continued prices would have been raised to compensate for the loss in revenue. I hate Ross can't lie about it. I think their business practices are a lil sketchy, but the end result is that I am a realist and what you see as unfavorable to you Ross sees in their favor. Like I said earlier there is always 2 sides. Hope you understand now some of the reason Ross does what it does. If you do not then I suggest you take a business course at the local college.

I was upset that S., a supervisor, would ask me to step out of the line when I know that all you have to do is slide the receipt under the register gun and it will show up on the register if this is the correct receipt. I do not work for Ross, I shop at Ross and I felt S. was rude and offered poor customer service as a supervisor. I can only suggest it was looking at a person and passing judgment that was uncalled for. S. is poor quality as a supervisor.

Also, there is no place for husbands (customers) to sit in their store. I would think that the American Disability Act would require they have wheelchairs for their customers and seats for those who need to sit down. It is amazing how we overlook the needs of others until we have the need ourselves. As a helpful courtesy to older, disabled persons, this would be a great help. Also, we could take more time in their store and spend more of our money on their good bargains.

I hope they give serious consideration to this concern. With no wheelchairs or chairs to sit in, it limits the time in their store. It is uncomfortable for my husband to have to sit in the window. Of course it could save us money, because we cannot stay long enough to shop the entire store. The damage is to our shopping experience.

Customer service is drilled into worker's heads, but then again so are the complaints of irritable, self-righteous customers who believe that they are special and deserve special treatment. You get what you give, if you come in with a nasty attitude, chances are that's going to reflect on the quality of service that you will receive. I've never had a consumer complaint against me but then again, I've never had a customer talk to me like I am beneath them because I am performing a service to them.

I know that this has happened to lots of people and to the person that peed themselves, sorry but no public restroom means, no public restroom. There are lots of disabled people, if they let you use the restroom then, they'd have to let everyone else use it and that's expensive and time-consuming to keep the bathroom clean. Everyone would have one more thing to complain about.

Customers need to realize that in the cases of returns complaints, company policy is set by the main office, not Tamika or whoever at the local Ross. It doesn't matter if you just bought the shoes ten seconds ago, if the main office says you can't return it, you can't return it.

I can't stand people who believe that they should be the exception to rules like this. Don't blame the workers. If you have complaints, then go home and call the main office and gripe to them; don't make a spectacle of yourself at the store. Seriously, unless you have a genuine complaint of a store worker being obnoxious to you for genuinely no reason, shut up. It was probably your own fault anyway.

When the manager arrived, I explained to her the situation and she said that she would go and see in the shelves whether another shoe has a similar tag. She returned and told me that she did not and insisted that I did not pay for the shoe. They were literally accusing me of theft in front of other consumers. I was totally humiliated. She said that if I insisted that I paid for it, she would go in use their hidden camera to see if I really did. While she was gone, I went to the location where I find the shoe in question and found similar shoe on the shelf with the price listed on the receipt. I approached the cashier and told her to call that manager because I found a similar shoe. When she came back, she did not say to me that I was right, only said that she will refund me the highest amount on the receipt. I told her that I would rather go home with the shoe because I needed to go to pick up my child from daycare.

I came back to the store later with all the 9 items I purchased from the previous day and requested to see the store manager. The person that came was the same lady that accused me earlier that I did not pay for the shoe. I told her that I was surprised that she was the manager and had accused me earlier. She said that she does not have time and called the security to walk me out of the store. I told them that I wanted to return all the items that I bought and get my money back. She said that I cannot return it back in her store and the security ushered me out of the store.

It is pertinent to note that I am African American and this town is known to be hostile to people of color. I would add that the reason I was accused and treated this way is because of my color and national origin. I was humiliated and convicted by the manager and staff of stealing while I paid for the item. This caused me emotional distress.

To the people who are complaining about the stores being messy, well my advise is either do your part to put the items you don't want back where they go, or don't shop there if it bothers you so much. I mostly shop at the Ross in Ukiah, California and I would like to say, thank you to all the employees who work there for their hard work.

Since I could only take in 8 at a time, I left my cart outside the dressing room as I have been accustomed to doing for the last 20 years or so. When I came out, the dressing room attendant was gone, and so was most of my stuff. I saw a few pieces hanging on the rack. I asked the new dressing room attendant (an older Latina woman) what happened, and she replied, with a fairly nasty attitude, that she didn't know, that it wasn't her fault, and that it had nothing to do with her. She then proceeded to try to take more things out of my cart to hang up! I told her to stop taking my stuff, and tried to give her the clothing that I had tried on, but didn't want. She refused to take the clothing and walked away from me.

I was so angry and frustrated that I attempted to throw the clothes on one of the 8 empty carts taking up space that should have been clear for customers to leave their carts. Unfortunately, I missed and most of the clothes fell on the floor. She then whipped around and accused me of throwing clothes at her! She then yelled to a line of customers (all white), "She's an animal!" She then ran to fetch two black security guards. They tried to tell me that I was only allowed to bring 8 items to the dressing room, and that there was no room for me to leave extra items off to the side (since obviously the empty carts were there to prevent that).

So according to them, anything I left outside the dressing room was subject to be taken. I explained that in the 20 years I had been shopping in that store, this had never happened. They said that was the store policy, and that they couldn't hold up the line, and that I was free to go back on the floor and bring back 8 more items to try on! At that point, it was clear to me that these people were complete idiots, and that the store did not deserve my business, but I decided to complain to the manager. Despite continuing interference from the security guards, I managed to explain to the manager what had happened, and that she had just lost a U$300-$400 sale. I suggested that she offer customer service training to her dressing room attendants. She was as shocked and appalled as I was, and left immediately to address the situation. Unfortunately, I never got an apology or an offer from her to rectify the situation, and needless to say, the whole experience ruined my weekend.

I shop in the City Place store in Dallas and have never had a problem like that. My husband is an attorney and is going to look into this further. After all that, the slippers are too small. I was going to throw them in the trash, but why should I? Thought I would let you know. This is not the end of it. I am not going to let a rent-a-cop intimidate me.

Then there's the lazy or dis-encouraged employees who are either just slack to begin with or just plain fed up with the rude messy customers that they are not willing to put in the effort to clean and organize properly because it will just be thrown around and destroyed the next day. It’s actually amazing how something could get messed up so fast at this store. I do many special projects to clean and organize certain sections of the store. I work my whole shift colorizing, folding hanging moving etc only to discover the next day I come to work it looks as though it hadn't even been touched. It’s ridiculous and kind of ** you off. We get paid minimum wage to do such hard work to keep customers satisfied as well as our management but yet you can't even tell it was cleaned. WHY? I mainly blame the messy customers. Yes I understand it is a discount store and it’s not like a huge designer high priced store. But just because it is a discount store doesn't mean it should look like ** because the items are cheap.

Sometimes I get so annoyed that customers complain when they are the causes of mostly every problem that occurs. The loss prevention is there because we have such a high theft rate that is not good for any business. It might offend u if they have to check your bags but it doesn't mean they accuse you of stealing maybe a cashier left on a sensor and they need to take it off for you. Wouldn't you be really upset to get your new clothing home and discover you can't wear it because they didn't take off the security tag? Then you have to make an extra trip to complain about it. And to those of you who get upset about returns the policy is on the back of the receipt! If you don't return something within 30 days sorry but its corporate policy to issue a voucher if you don't bring a receipt sorry its corporate policy to issue a voucher how do the cashiers know you bought something within 30 days if there's no receipt to prove it? You receive your money back the way you paid so no you can't get cash back on a purchase you made with a debit card it has to go back on your card. If it’s that big of a deal look for something to exchange it for instead of standing in line ** about it and holding up everyone else for 20 minutes.

The buggies don't go out for a reason because we don't have a designated person to do that such as Wal-Mart or target. Have you seen the Wal-Mart parking lots lately? No one even uses those buggy holders they just leave them everywhere! Why on earth would we want to make extra work to go get 30 buggies from the parking lot when the lines are piling up customers need help and people are trying to clean and recover so we can get out at a decent time? You know, we close at 930 and sometimes we have been there until midnight on a normal non-holiday night just because of the mess. We usually have about 3 return racks full of clothes due to the immense amount of clothing people return or all the customers that get to the front and then hold the lines up for 20 minutes because they want to put all their stuff back. Then we have about 10 buggies that are just abandoned by customers who fill up a buggy and then just decide to leave it in the middle of floor!

If you want to complain about the mess look to your fellow customers and preach to them. There are many things the associates do not control in this store so please save your complaints for a manager, all you have to do is ask. If your having a problem that doesn't deal with the way you've been treated by an employee don't stand there and yell at the cashier and hold their lineup for 20 minutes, then you will have more people complaining about how the lines are too long and there aren't enough cashiers. Get over it, when you shop at a discount thrift store expect a lot of traffic a lot of mess and long lines. I do as much as I can to help clean the store and it is very irritating to be in the process of cleaning something only to have customers going behind you and throw it only the floor.

It’s unreal what I've encountered since working here a new pair of men’s underwear found in the men’s fitting room filled with sperm, a used bloody pad that was changed in the middle of the store and thrown under the underwear and lingerie rack, a bathroom rug that had been ** on by a child (or adult I'm still pondering that one) and shoved back on the shelf, someone starting their period and dripping blood all over the floor, someone ** on the floor and bench in the women’s fitting room and then having a customer complain because she sat in it, oh and I can't forget about the 4 new pairs of underwear (still on the hangers and with tags attached) that were found shoved behind other merchandise with dirty crotches! And customers want to complain about THEIR daily experiences? Imagine being an employee and discovering the nasty disgusting things you encounter and have to clean on a daily basis thanks to the lovely Ross shoppers.

And some of you wonder why some of the associates are rude or come off with an attitude when you approach them? They've probably been having a pretty bad day putting up with customers that do crazy inconsiderate things such as the ones I've listed. If you’re a Ross employee I'm sure you've encountered similar occurrences and I know you’re sitting there shaking your heads agreeing. I know that it is my job to meet customer satisfaction, make shopping experiences pleasant and help keep the store clean and presentable but with the horrible clientele that shop in the store, it’s really hard to satisfy the wonderful customers that actually treat the store with some dignity.

However, this time I found a pair of thong sandals that had been reduced even more but not all the sizes showed the same mark-down. The lower price obviously went with the item because I compared the skew number of the item. I took the pair of sandals with the mark-down tag to the cashier along with the size of sandal I wished to purchase and explained what I had noted. I wanted the sandals at the lower price. It turned out this was one of the employees who was involved in lower the price of the sandals and she admitted this to the supervisor she called over. Both of them were involved in checking the information in the cash register computer and both agreed the mark-down price was correct; the employee was surprised that she and a co-worker had missed marking down so many pairs of the shoes.

I spent almost $200 at the store. I needed help getting all the items to my car as I have a painful back problem and a wrist in a brace but the employees aren't allowed to leave the store to provide this type of help and the carts have metal poles attached so you can't get the cart out of the front door of the store. After shopping I was stressed by the time I got the items to my car. I didn't look at my receipt at the time but when I arrived home I did, only to discover I had been charged full Ross price for the sandals instead of the correct mark-down price.

As we generally only go to Medford/Grants Pass once a year for a medical appointment this is a big problem for me. I'm generally not able to return items due to the infrequent trips. However, this time (luckily) my husband will have a medical appointment in Eugene and I've asked him to return the shoes as I have no proof that they were ever offered at the mark-down price. So, I have a feeling of ill will and no sandals left from this shopping trip. I'll try to check my receipts as soon as I reach the car if I'm able but sometimes we're really in a hurry to get back on the road.

Ross employees: be aware of what you're doing. Ross headquarters: keep the stores fully stocked. It’s so disappointing to shop and leave with next to nothing. Ill will towards the employee. I feel cheated. I'll be able to return the sandals this time but it's a sale that didn't happen (essentially) as I'll be able to return the shoes easily this time but I'll be left without summer sandals. This is not an item for a law suit but a consumer complaint.

I think it also embarrassed the other girl who had asked the manager for help on the matter, and of course, other customers could hear how she talked to us. I like to shop at Ross, and this experience will keep me from going or at least going there less. And for sure, if I go in and "Tameka" is there, I will leave and will also let my family and friends know how we were treated.

She takes my voucher and goes to the back on the store. I waited for 30 minutes while the clerk helped others. Finally, Samantha resurfaced only to say the same old thing. She said Dalia was on the phone. Another clerk picked up the phone and hung it up! Samantha said, "That was customer service, why did you pick up the phone and hang up?”

The clerk replied, "I wanted to use the phone.” I was good and ticked by then and told them, "You’re all so incompetent". Customer service called back and this time Dalia had changed her tune, now she could not help me. I kept stressing that Ross has their merchandise and my money. I have nothing to show for it. They stole from me.

I was completely taken aback and felt insulted, so I calmly said, "Well, we won't be back.” She then responded, "Good, don't come back!” I then became so angry that I acted out of character. Instead of asking for a manager, I walked to the door and said in a loud voice, "What a **!" as I exited. I regret that behavior as it was completely inappropriate. I am a 55-year old female business owner. I would never tolerate this kind of disrespect from one of my employees. It was one week ago and the incident still leaves a bad taste in my mouth.

Like I said, people complain because they have nothing better to do. Get a job. Put yourself in someone else’s place and I bet you will see the difference. Have a great day and keep bringing in new things. Every day I go to Ross, there’s something new. Now I really like all Ross employees everywhere. Thanks for a job well done and have a great day. Remember this, we are all human. No one is a robot.

I had to stand there with other customers staring at me while she carefully counted the clothing I'd just put on the rack, eyeing me suspiciously the whole time. I'd tried to be helpful by putting the clothes back instead of dumping them on the floor like some people do, and I was being treated like a criminal! This is not the first time something like that has happened.

To start, Ross employees are people just like everyone else. And while it is true that we are getting paid to have a certain attitude and behavior while at work, we also get angry and upset and hurt. I work in customer service and I always start the day with a smile on my face, but there are always customers who come in and behave rudely no matter what type of treatment you give them. This, combined with the fact that you're being timed while on your register and your boss is constantly nagging you to get your time down, can lead to a lot of tension for those working registers.

As far as the number of cashiers, this may differ with every store but at my Ross we have a certain amount of hours that can be given out a week. With these hours the manager has to make sure there are stock people, people to work the sales floor, the fitting room, and the register. So trying to find a good balance to this is hard work. It's not a store thing, it's a corporate thing.

As far as the dirty and unorganized part, I'm well aware that the store is unorganized and the blame for this is an even split between customers and employees. During the day you may see people in departments trying to clean them up. In the meantime, you may also notice the over-stuffed baskets of items in the front. All of those items are items that customers leave around the store or at the register because they do not want them and must be put back on the floor. The more we try to organize and put back, the more it seems people mess up. I once helped organize an entire department, the next day it didn't look like we had changed anything. This makes the employees not want to put in the effort to organize the store. I've literally watched customers put clothing and shoes in the home department and leave carts of items in the store. When the store closes we have a time limit. So not everything gets put back. And as for the mess, my suggestion is that people don't give their children candy, food, or drinks while there in the store. And some adults shouldn't have them either, because I have picked up many a drink and food wrapper from the floor and that is not part of my job, that is for the janitorial services.

As far as the carts not going out of the store, come on now. We've all been to grocery stores and seen their parking lots littered with carts that people didn't feel like putting in the right area. Or seen that random cart on the sidewalk by the corner of our houses. So there should be no question as to why we don't allow the carts out. And if we had to hire someone to retrieve carts, then that's just one more person who won't be on a register.

Ross employees (at least the ones I work with) usually try to be polite and kind. I have had people call me out of my name because they couldn't return certain items, yell at me because the line was too long, and everything in-between. By the way, complaining to a cashier that there aren't enough people on register doesn't really help you because we don't control that, and the manager who does control it is very aware of that fact.

Also we are a bargain store already, so the signs that say "40-60% department store prices" mean just that. We are not Macy's. We do not sell very expensive items. Some people get angry because they find something with no tag and want a clearance price. Some people return things just to see if the price has gone down so they can get their money back. But Ross is a discount store, I'm sure nobody walks into a 99 cent store expecting in to look like Ralphs?

Oh, and for you employees complaining about customers. I too worked in retail for years and I realize that you have to put up with "stuff" from customers but never forget it is your job! We pay your paycheck. Do you not understand that? If you are nice to people, most will treat you nice as well and if they don't, smile and be nicer. Hey, it always works for me and makes me feel better knowing I was nice to someone who did not deserve it.

They called the manager and he said the same thing. I really hate to see Ross go out of business because of employees that have no patience to deal with customer service. It is always the same employees that have an attitude or talk bad to people because they cannot handle the pressure of customers. The reality is that customers are the same everywhere, and if you cannot deal with them, don’t work at a place like this. Not only that the lines are ridiculously long with only one cashier, there are two other employees wondering around. Being a store manager myself, I see all these things I definitely would not like to see happen in my store.

As I was headed for the door, I was told by the loss prevention employee that I was not allowed to take the cart I had out of the store. I cannot believe I just spent my hard earned money in a store that had no aspect of customer service. I told the gentlemen I am 6 months pregnant and have a two year old and I can't take the cart to the car. I will never shop at another Ross again.

I attempted to stay for a little longer but began hurting really bad. So I called my mom to come get me. I told them I was leaving and that I was in pain. They told me I was fired and to turn in my badge, which I did. I ended up in the hospital that night having a miscarriage. And when I went back for my job, they told me “Sorry, you’re not eligible for rehire because of job abandonment.” I still shop there on a regular basis. And when I do, some of the employees I used to work with will stare at me funny and they will follow me around the store. Now that’s unfair.

I work primarily on the stock team. Get this, our store gets 200-215 boxes every day, right? Unlike other store's stock teams, we have a time that we have to be done by which is 12:15. So I get there at 7:45 and have to be out by 12:15. It might sound easy, right? Well, it's not. Every single box is completely mixed with every possible thing you can imagine. You've got 5 different departments of clothes mixed up, toys, stationary, kitchen stuff, plants, rugs and so on. We have to sort every single box. Once we get it done to just the clothes in the box, we set it aside on a belt to go through later. We put all of the merchandise on these rolling shelves called hummers, then we roll them out onto the sales floor and we are given about 5-10 minutes to put everything away.

So when a customer asks for help with something stupid, yeah, we are going to be a little annoyed. We are under a time limit and if we don't make it, our boss will possibly fire us. Same thing when we have huge racks of clothes to put away. We are under an enormous amount of pressure to put those clothes away fast! It's not our fault that Ross is one of those huge corporations that treat the people that work the hardest for them like **. Word of advice, don't apply to work there. It's the worst retail experience for customers and for its employees.

In many cases, you get what you pay for. In your case, that was it. First of all, that man would not be in the position that he is in if he didn't understand English. He probably said no to you because you were a **. You need to educate yourself before you open your mouth. At least these people have a job and are trying to make a living. They deal with a huge amount of people a day, pulling them left and right. It's draining. There's a clear pattern that everyone is saying in their comments about Ross and their employees. Maybe there's not much staff because they can't afford many. The employees who end up working there get paid so little for what they do.

How well would you perform at your job if you got paid like crap and your job demanded so much? My point is it's fine to have your opinion, but don't be ignorant and stereotype people for how they look and where you think they come from.

Well, I grabbed my stuff and went to complain to the attendant who was also Hispanic and gave me that look when they pretended not to understand you. She just shrugged her shoulders and shook her head. So I left and haven't nor will I ever return to a Ross store. They are dirty, unorganized and the people are rude. The checkout lines have taken up to 30 minutes! I put up with it for a short while because of the good deals, but no more. I have better experiences shopping at a Goodwill store!

You can tell she hates her job. She said that since I did not have my receipt that I could not do the switch, but I had to take only $9.99 for the purse that I brought in. I told her to call a manager. Things get worse. He goes into his spiel about that is the way it is blah, blah, blah and tells me the same. I asked if there is someone higher on the job there than he is. He says no, he is the only top arrogant manager there. I asked for Karl. He was not there. Now there is someone that should be the big dog of the company and fire ** butt off the job at the very second with ** alongside of him and some poor soul out in the world could take their jobs and feed their family. I even asked for Morgon and he said he wasn't there either. That's what he said, didn't believe anything that he had to say at that point. He was as miserable about his job as **. They should marry one another. They could be miserable together.

They were snickering behind the counter, laughing at me, so on, and they were going to put a $30 tag back on the purse to sell it back to the public. I caught them at it and demanded that they put a $9.99 tag on it, which took about 1/2 hour because all of a sudden, they couldn't find the tag gun, then they couldn't find the tags, same old game and then all of a sudden it reappeared and I would not move until they did it. The guard was looking at me like I was a lunatic over a purse and at this point, I was. Once they tagged it, I bought it back for $9.99 and bought the other purse as well. Let’s just say that ** wasn't too happy and ** was now afraid of me because I said that she was rude and I couldn't understand how she has a job in customer service and I meant it. So, what a nice gift I have to give to someone for $9.99 now. They are Tommy Hilfiger $80 bags, so there I go.

In the meantime, I am trying to get a hold of Ross’ Corporate to talk to someone about these two people. What was really funny was the manager taking the paper out of the purse and smelling into it. What a laugh that was to me. The woman ** told him to do it. I wish I would have had a camera. And he did it as though she was his mommy telling him to do it. I have been in customer service/retail along with my daughter all of my life, and these two are two of the worst. How do they keep their jobs?

Anyway, can you help me get a hold of Ross’ Corporate? I am going to go back tomorrow to make a complaint and to ask how I can get a hold of Corporate, but I don't know if I will get much help. I really didn't want to buy both bags. I just wanted an exchange but wasn't going to let them put the bag I had brought in and put it back on the shelf for $29.99 and me, only receiving $9.99.I stayed for a while and bought a pair of pajama's and this guy followed me around and was watching me. I don't know why. I really don't want to make trouble there but I want him brought up on this along with his buddy, **. So there is my story. Please help if possible.

I just ended up having to either give up twenty dollars on the first purse or buy the other bag and lose $20 or buy both for $40 plus tax. That kind of sucks at Christmas time to have to spend more money on something that you don’t want or need because of a situation like this. They made me look like a fool in front of other customers and staff. The whole shopping experience sucked since I spent $300.00 there this week already and have receipts to prove it. I am 62 years old with a bad back so I don't drive far away from home or I would never go there again. They could look at their computer with my name and see that I have spent thousands and thousands and thousands at that store.

Finally the register in the same cubicle opened up. Instead of taking the customers that had been waiting in line and telling them and taking them first, she took the last person in the line first. When I finally was able to get rung up by the new clerk, I told her that her actions were not customer-oriented and that being disabled, I could not stand for long periods of time. She took offense and refused to ring me up and took people that were behind me. She refused to call the manager when I requested it. That was the last time that I have ever stepped into a Ross Dress for Less store. I refuse to shop there for any reason.

I fully understand that the theft rate is probably high in this area and the owners were aware of that before they purchased the property, but I do not feel in any way that the innocent should suffer. Get a management team in there and have them regulate security better, turn off the cell phones and do some work. Everybody does not steal, I certainly don't. I will not say that I will not return to this Ross, but something needs to be done. My suggestion is to start at the top. If my money is good enough for all of you to enjoy, then your bathroom should be good enough for me to enjoy.

I think this is all a scam. The store is allowed to receive the customer's money right away if they use their debit card, but they have to wait a number of days to get it returned. All they told me was to "call my bank and complain." I told them "No, I will just stop shopping at Ross!" Their stores are too junky and nasty anyway! There's always merchandise strewn everywhere, and some of the shoppers allow their children to use it as a playground! Children are always crawling underneath the dress racks and don't even think about going into the children's section where the toys are. It looks as if a hurricane touched down!

As much of a monopoly as Walmart is, I would much rather know with assurance that as long as I have my receipt, I can get my money back there. So consumers, my advice would be that if you find it just vital to shop at Ross, bring cash. Because I don't think they deserve the benefit of being able to invest our money immediately into stocks of their company, but we have to wait if we need to make a return!

I was the first customer there at 9:30 on Tuesday morning to claim the shoes. I was met by a rude lady who said the shoes were no longer there. I asked where they went and she said she didn't know; however, their lost and found policy was after 24 hours items are discarded. What?! So, if someone turns something in of value like a wallet or jewelry, they are thrown after the next day. I find that very hard to believe. There were $50 shoes! It was my fault they were left but come on, to throw them away is pretty unbelievable to me.

I pleaded with another lady, who could've cared less, to please look in the back and she agreed. She was back there about 30 seconds and came out and said sorry and walked back up front. I really believe the situation was mishandled and I myself worked for a grocery store and our lost and found items are kept for at least a month before being discarded. So basically, I bought a pair of $10 shoes and lost a $50 pair of shoes!

I'm an avid shopper, and in all my adult life, I have never been told that because they are a discount store, only basic customer service is provided. I was basically told that customer service for Ross is out the door, because they are a discount store. I used to shop at Ross all the time due to their prices. However, I will not be shopping there any longer. I have been to several discount stores, called discount stores, and have not ever been told that because they are a discount store, they only provide the most basic of service. I was told this by a young lady at the headquarters office.

I'm very disappointed in the customer service. I'm sure you could care less about one customer. The economy is in a terrible state right now, and because of the times, people have no choice but to take advantage of what discounts we can get. However, times will not always be like this, and people are going to remember the customer services that were provided when things were not so good for the customer. Maybe when you start to lose more customers, you will be more customer service-oriented. Fortunately, you are not the only discount store out there that will provide very good customer service. I'm one very dissatisfied customer.

I asked, "If they weren't on clearance, why was the clearance tag on them?" He said he did not know, but that someone could have put it on the shoe. I asked to speak to a manager. While I waited for the manager, the person who was with me whispered that the clerk was trying to take the clearance tag off the shoe. I decided to take a picture of the shoe with the tag still on them, so that they were in the same state as they were when I gave them to the clerk. I explained to Mr. ** what happened and want to know the clearance price for the shoe. He said the show wasn't on clearance. I asked the same question I asked the clerk, "Why the clearance tag was on the shoe if they weren't on clearance?" His response was the same as the clerks.

I reminded him that he was a manager and that if a price was on an item, the customer should get the item for that price or if on clearance as in this case, the customer should get the clearance price. I also showed him that the actual price was not on the shoe. The manager was not a customer-friendly person and said that the shoe was on sale and was on sale when they came in the store. I explained that that was what Ross and those type of stores were all about, getting the same merchandise sold in high end stores for less. I told him that I want the clearance price for the shoe. He said he couldn't do that because the shoe was not on clearance and that it wasn't his fault that "somebody" put the clearance tag on the shoe. I explained that it wasn't my fault either, but since the clearance tag was on them, as a manager, he could do the right thing.

Mr. **, at that point, tore the clearance tag off the shoe and I took a picture of him doing so. He told me that it was against the law for me to take pictures of what he was doing. Mr. ** then said, "Okay, if you want a clearance price for these shoes, I'll give you 2% which is 40 cents off. Would that make you happy?" I told him that I didn't think that was funny and it wasn't right! In the meantime, a clerk from another area called out his name and Mr. ** responded by in front of a number of customers, including my friend saying "Just a minute, I have someone here trying to play the game!" I said, "Excuse me? Are your accusing me of playing a game? What do you mean by that?" I told him that I didn't appreciate being accused of playing a game, especially it was their mistake in the first place.

I also accused him of defaming me in public. He rolled his eyes up in his head a let out a big sigh. I told him that this was not a game and that I was going to file a complaint and he welcomed me to it. I asked for his card and he showed me his picture on a board with his name and number under it. I told him thank you and my friend and I walked out the door. However, before I was totally out of the doorway, one of the security guys smiled and said sarcastically, "Have a nice day!"

Furthermore, upon reading so many complaints on the stores in this company, I have to wonder why we don't put some of the blame on ourselves. We've all picked something up and decided we don't want it and put it in the nearest location to us rather than taking it back where we got it from. Do you realize how many people walk through the doors on a daily basis and how many things each customer picks up and puts down elsewhere? That is what these associates have to compete with and sometimes I think they lose the battle! And then to have people complain! I appreciate the team that works in Massaponax. They put up with a lot of disrespectful customers and they do it with a smile on their face! I will continue to give them my business and will also continue to understand that retail is a hard job. Just remember: because they serve the public does not mean you should be allowed to speak to them in any manner you choose. They have assets to protect as well as customers to please and policies to keep! Maybe we should all respect that?

I got upset when the customer service and another employee started acting as if I were changing the tags. They really made me feel uncomfortable. I shop in their store at least twice a week for all kinds of things, and for them to make such a big deal out of really nothing, drawing unnecessary attention and to go the extra mile to make me feel uncomfortable, I refuse to shop at that particular store again. I will just keep my business at Marshalls. I didn't get the names of the two ladies, but one was a tall, thin, black lady with short hair. The other one was a tall, heavier woman with tiny braids.

I asked her politely if she would please call the La Jolla store and ask for the price. She neglected and said she knew everything about her department and was 100% sure she was right. I knew the price was $59.99 and she said I was wrong and did not know about the merchandise as well as she did. I insisted for her to call the La Jolla Ross and she neglected once more. She claimed that if I was so eager to purchase the comforter, I should go back to the La Jolla location which is about 40 minutes away.

I later gave up and left the store and returned to the car with my mother. I decided to re-enter the store once more to try and find another comforter set of the same kind to prove to her that it was indeed $59.99. By luck I looked around the store and found another one. It clearly said $59.99. I asked one of the employees to call the manager forth to show her the real price but the manager obviously neglected to come and meet me to discuss it. I went back to the front of the store and told her the price was $59.99 which by then she already knew.

I have many problems with this situation. First of all, the lady that claimed she was a store manager was not. I checked the exit for the customer service information and found out that the real store manager is named **. This brought the problem of dishonesty. This woman who claimed to be a store manager was not. She only claimed it because she wanted to act in authority and did not want us to question her once more. Secondly, the clear problem is not putting the customer first or providing good customer service. This would have been prevented if the associate called the La Jolla location but like I previously stated, she neglected to do so. Her comment about us driving another 40 minutes to purchase the comforter set if we were so eager to have it was also clearly disrespectful.

Thirdly, these associates including the other lady that claimed she knew the price insisted we did not know the price and made it seem like my mother and I were just trying to purchase the item at a lower price. This is a really low offense since we obviously knew the price but they did not want to believe us. Fourthly, when I asked the manager to discuss the situation with me, she denied since she knew she was wrong. This clearly demonstrates her lack of respect for the customer and the clear acceptance of the mistake that she, along with the other associate, made. But sadly they did not want to recognize it. Lastly, we told her that we were going to complain about the incident and she started laughing. This clearly was the wrong thing to do. It is undoubtedly and most utterly disrespectful and shows her skills as an associate.