Ross Dress For Less Reviews

On July 1, 2010, I went in to Ross and bought 9 items of children's shoes and paid cash with a $100.00 note. When I got home, my oldest daughter tries two pairs I bought for her and told me that it was too small and I should return them for a bigger size. On July 2, 2010, I returned to Ross to exchange the small size for one size up. At the register, the cashier told me that I did not pay for one of the shoes and therefore, I would not get a refund. I pressed upon her that I did because I just bought this less than 24 hours before and I have not removed them from the bag. She still said that she would not refund me and called the manager.

I was reading all the comments about people complaining about Ross Stores. I would just like to say that I shop at Ross a lot and have never had a problem with the employees who work there or with the store being too messy, yeah sometimes things are found in other places of the store where they shouldn't be, but that is because customers grab things and walk around the store with them and then are too tired/lazy to go put them back. Ross is always crowded because they have great prices on their merchandise, so they cant follow customers around picking up what they put in the wrong place but I'm sure they do their best at the end of the day to put most, if not all of it where it belongs.

I shop at several local Ross stores and pretty much love them all. Of course, I am aware they are discount stores and don't expect employees to watch my stuff, carry my purchases, or really anything, other than ring up my purchases. Though the clerks are usually busy, in my experience, they are always pleasant. But I do make an effort to be pleasant, too, which means I'm not on a cell phone or making demands (I worked in the service industry when I was younger and people can be real jerks). The stock does vary and I do not shop expecting to find a particular item, but I think there are, and I have found great bargains. Thank you.

I went to the Ross Dress for Less in Old Town Alexandra, VA, a very upscale neighborhood, on Saturday, June 12 around 3pm. I've been shopping at Ross for years, and it's no secret that there's better inventory in better neighborhoods. I've shopped there on and off for years, and enjoyed my finds for long periods of time. Unfortunately, while the stock was great, I found all sorts of Calvin Klein dresses that would have been perfect for day-to-evening, that store has taken a severe downturn in customer service. After about an hour of shopping, I brought a cart full of clothes to the dressing room to try on.

I asked the checkout person not to put a hard bristled (prickly) grill brush in the bag with my polyester blouse that I bought. She said the bag was big enough, and that it won't hurt it. I stood there, and she put it in another bag, and set it on the counter. I went to the end of the counter to pay, and she laid my receipt down on the counter. I had to pick that up, and go over to the beginning of the counter, in front of the next customer to pick up my items. I looked at her name tag, and she pushed it out there, and said "it's Letha!" I told the person at the customer service desk on my way out, that Letha has a serious attitude problem. With that kind of attitude, I can do business elsewhere!

I made a stop at the Ross store at City Place on Sunday 6/6/2010. I made a quick look around the store to see if I could find some colorful glasses. I then looked at the baby clothes, which were also in the very back of the store. I went back to the front where the slippers were. I was looking at them when this very large security person came right for me and looked at me. He really scared me when he came upon me because he was walking very fast toward me. He was on a mission. He watched me very closely until I paid for my slippers and left. I had a very small shoulder bag and one that was a clear plastic that you can see through. Only my wallet can fit in it.

While waiting for the cashier to bag my order, I counted out the amount due and placed the money on the counter for her to get at her convenience. When she was done bagging, she held her hand out to me to collect the money and I scooted the cash towards her. She said "that was kind of rude, the money should go in my hand" and continued to hold her hand out. I asked her "are you serious"? And she repeated her quote then turned around to another employee and asked her to complete my transaction. For her rudeness, I would like compensation because I was completely humiliated in the presence of other customers!

I would like to say that Ross Dress For Less is a very mixed up company. Their stores are unorganized and messy. I have never seen a good clean store in my area. The employees all run around in a frenzy trying to catch up on recovery and never getting anywhere. The managers are sitting in the office with a finger up you know where. I have never seen grown adults totally annihilate a store like the customers do. The company as a whole needs to spend some of their massive profits on some extra payroll for some competent employees. As a whole, I feel sorry for the employees making minimal wage and working like dogs while the managers rake in the dough and do nothing but complain. I can't believe the way that company is run!

You know I've worked at Ross going on 1 year now and it has been alright at times and then just horrible, awful, and stressful. The people that complain on here are probably the rude messy customers that shop in the store who completely destroy everything and make the store look like **. If you don't want something put it back. It’s not that hard to put something back on the shelf rather than throwing it on the floor or shoving it in another isle. If more customers were respectful and considerate of other customer's shopping experience as well as the employees the store would look 110 percent better. Every employee at my store is alright with customer service (that I've witnessed) and the customers are not all to blame. The stock crew does not do a very good job at putting out merchandise. Instead of putting it where it belongs and making it look nice and presentable on the shelf they just throw it out so they can go home early that hurts recovery when we close cause it wasn't organized right to begin with.

They have a no cart outside policy, security forces the elderly and moms with children or babies to carry their purchases outside without carts or any help. As a result my bags broke, I almost dropped my infant and employees did not care, and hung up phone while I was complaining.

Well first of all, I love shopping at Ross in La Quinta CA. I'm so tired of people complaining about how all Ross stores are messy, and how the employees don't do their job. It's not them, it's the customers who are so lazy to put their stuff back the way it goes. I mean I can't believe people make that much mess in a store. C'mon were all adults, I understand the kids department being messy but not the adult sections. It ** me off when people just throw their shoes everywhere, is that how messy your house is. Do yourself a favor, if you cant shop right then, don't do it at all, and if your gonna complain about all Ross stores being messy, check yourself first cause it's the customers!

After a disappointing 1/2 day of shopping at the store in Medford, OR we stopped at the Grants Pass store on our way home to Brookings. I was thrilled to find more stock at this store that matched my shopping list. I have access to very little shopping in Brookings so a trip over the mountain range once a year is a big deal to me, as are the low prices at Ross. I've long been a fan of the store.

I had an item to return, and they would not take it back. (I thought they should have.) But my complaint is not that they did not take it back but how the manager Tameka talked to me. I was there with my granddaughters, returning a purse my one of my granddaughters (8 years old) had bought with her own money; and Tameka talked to us so rudely. It was so uncalled for and so embarrassing. We were not being loud or rude and only wanted a reason why, and she talked to us like we were saying stuff like "You better take this back or else." but we were not. We were nice, and she was not!

I tried to redeem an old voucher card that they issued to me in 5/07. I was treated like dirt. The clerk called Samantha over to give advice. Samantha told me they could not redeem the voucher and gave me a number to call. They refused to call the number for me. I went to my car to call on my cell. I spoke to Dalia in Pleasanton and told her what had happened. She said she knew how to ring it up and that I should go back in to the store. She was going to call the customer service desk and walk them through it. I stood in a very long line and waited my turn. Clerk said Dalia told her to call back and she would assist. Samantha walks up and intervenes.

This is about the messiest store I have ever been in. The employees are ill informed and not helpful at all. I have bought jeans and found holes in them when I got home. Bought a large shirt, expecting a 12/14 size and when I brought it home it actually fit like a size 8.

When I asked the lady in the store if I could use the restroom, she said no, and that it was a store policy. I'm a regular at the location. I have a physical problem so I used it on myself. It was so humiliating, having people look at you. I asked to speak to the manager but he was nowhere to be found. I'm thinking about taking this matter public. This is a major department store. I felt sick and humiliated.

I returned a picture that was torn I got a six dollar off the original price. Then I went back because it would cost me $30.00 to fix so I went back to see if I could get the $30.00 off and they were going to go $15.00 dollars off. I told them to forget about it. They have the picture but they are sending it back. I told them that I would just take the picture the way it was and they said no they had to send it back. Saying it was MOB they were going to return it to get their money back. I informed them that I would be more than happy to buy the picture back. I was not happy with this decision because as a customer I feel I should have the right to purchase this item if I am willing to fix it. It seemed as if they were more worried about their money more than my wants as a customer.

I just want to say I am a regular shopper at Ross. I was in the New Braunfels store and it is by far the cleanest Ross I a have ever been in and the employees are so friendly. When I went to check out the lines were long, but the cashiers were doing a good job working fast to check us out.

On Sunday, February 14th my husband and I stopped into the store to purchase a pair of warm-up pants. After waiting in the communal line for approximately 10 minutes, it was our turn at the register. The cashier did not say one word in the way of a greeting, etc. (this did not concern me). However, when she gave us our total, $16.30, she also asked if we, "Would like to make a donation.” I politely said, "No, thank you.” When giving us our change she also said in a soft voice, "By the way, you were very rude to me.” I was startled and completely confused so I just said, "What?” She responded, "You cut me off.” Still confused I hesitated and then it hit me. I said, "You asked me if I wanted to make a donation and I said no thank you.” She then responded, "But you cut me off.” I had been standing in line for some time and I had heard that it was a request for the Heart Association; also there was a placard on her counter. It never dawned on me that I had "cut her off".

I just want to say I’ve been a customer of Ross department store for years. I love shopping there and will continue. I have read some complaints from other customers for one people have nothing better to do than complain so there you have it. There are always lines in Ross and every where else you go you just can’t just walk in and walk out. If so, tell me where that place is. The cashiers do the best they can and I appreciate them. I don’t mind waiting in line, you do everywhere else you go. Yes, sometimes the store is unorganized, but it’s customers that complain that make the mess. If they put things back where they got them from that they don’t need, then things would be better. I have shopped at all the Ross stores, LA, Austin, I love them all. They have nice things for low prices, and with the economy these days, if I can look good for less, I am all for it.

I've been shopping at Ross for quite a while and I must say I'm not a fan of their new loss prevention tactics. I don't enjoy being treated as if I'm about to steal something at any moment! One example: I had tried on several clothing items in the dressing room but when I came out the attendant wasn't there. I hung the clothes on the provided rack and put the number card in the correct spot and walked away. Suddenly the attendant came running up, yelling, "Ma'am, ma'am! I need to count your items!"

I went shopping and I bought a furniture, it was heavy and I asked for assistance but no one helped me. The employee that was working there said they're not allowed to help customers, because it's not his job. I spent my money at this store. I'm very upset.

I also work for a Ross store and I would like to clear up some of the complaints I've read.

This store is almost always a huge mess. One reason is that some people let their monsters run wild in the store. My suggestion is that Ross either hire more people or ask customers to watch their kids. Why should I have to deal with your screaming kids? I can assure you that my kids did not act that way when they were young. Besides this issue, why don't [they] open more registers? I was there yesterday 01-25-10. I was pleased to see there was no line when I entered and after trying on 8 items, 4 of which I planned to purchase. The line was about 15 people deep! I put my stuff back and left as I was meeting a friend for dinner and knew I wouldn't make it if I had to spend an hour in line. I am going shopping today but not at this Ross store! Ugh.

I’m a regular customer at this Ross location. I purchased an item that was marked down one day and the next day it went on sale. I tried to take the item back to return and I would purchase it again at the sale price. The lady that assisted my return asked the MOD if she could do a price adjustment on the item. I was not asking for price adjustment, so the MOD said, "Well I’m not going to do it.” The girl seemed to be upset or not having a good day. She had the line backed up all the way to the dress section. And when someone went to pay, they would say in a not so nice tone “The line is over there” and point to the line. The difference was only $5.00 but she did not have a professional demeanor or good customer service that she did nothing to satisfy the customer.

I have worked retail since I was 16. I am now 34. I love my job. I deal with customers daily in the meat department at a very busy grocery store. I am 6 months pregnant and have a two-year-old daughter. I came into your store after the holidays and was glad to see your company was as busy as they were. There were probably 7 people in line with one cashier. The part that upset me was the manager removing hangers from customer's articles while they were in line rather than opening up another check stand. I know some things help speed things along but that was irritating. I bit my tongue and treated your employee the way I would want to be treated.

I have read so many complaints about Ross Dress For Less and I would like to say that I have worked at Ross for 6 years and it has been a joy! !Sometimes you get a difficult customer but that's everywhere this day and time. At our Ross we all work very hard and want our store presentable and shoppable for our customers. It feels good when a customer comes up to you and tells you what a great job everyone is doing putting the store back together after Christmas! So in close I would like to say that I look forward to many more years at Ross!

While shopping at Ross on Howe Ave in Sacramento, I asked manager if he could unlock the rest room for my wife, he stated we do not have public rest rooms, I stated to him we are shopping, he finally stated well I will let you use the employees rest room. Then he stated we do not have to provide public rest rooms only restaurants have too. He did unlock the doors but we did not finish shopping at this store.

Ross Dress for Less has extremely bad customer service, like very, very, very bad. They refuse to help you. They need to look up the definition of customer service. And Lesley of Port Arthur, TX on December 28, 2009, I persuaded to sue them for that. No person in the United States of America should be treated that way. I am hoping Ross goes out of business for their unethical business practices!

I am a former employee of Ross, and I must say it’s the worst place I could have worked. I was there before the store opened and helped put that store together. At that time I didn't know I was pregnant. Well, the store opened and everything was fine. I found out I was pregnant and my doctor immediately put me on bed rest. I didn't want to just quit my job and they don’t have maternity leave, so I put in a two weeks’ notice that I was leaving and the exact reason. The next day, I opened the store and was scheduled to get off at 2pm. Daniel and Aaron, which were the store managers, told me that I could not leave and I had to work a double. I explained to them that I was not supposed to be on my feet that long and it could cause me to become ill or have a complicated pregnancy. I was told that if I didn't stay, I would lose my job without being eligible for rehire.

I happen to work at Ross and I would like to say a few things to the horrible customers we get and to the unsatisfied people who have gone on and on complaining on this website. Maybe everyone should try working there. See how you like being treated like you're not even a human being from customers. They all seem to treat us like we are pieces of **. I once had a very arrogant dressed to impress old lady ask me if I could look for a certain garment in a different color for her. Well, even though I was trying to put away my rack of clothes in five minutes like my boss yelled at me to do, I helped her. I looked through a whole section of clothes while she just stood there. Come on, people. This is not Macy's! I also want people to know what kind of pressure all of the employees are under.

First of all, it is so ignorant and stupid of you (Flora of Victorville, CA) to say what you did about the race and education of the employees that work there. I've been to Ross plenty of times and I completely agree with Patricia when she said, "I don't expect the same level of cleanliness, organization and helpfulness that I receive at top level department stores."

Ross stores have gone from bad to worse. The one in Lakewood, CO is no exception. The last time I was there, I went into the dressing room to try on a few items. The floor was so dirty and had hair on it I couldn't even take off my shoes. So I didn't even bother trying on pants. Also, there were some very loud people in the room two down from mine. Their son (who was probably 7 or 8 and had no business being in a woman's dressing room) was banging on all the doors and stuck his head under my dressing room door! I said, "Excuse me, can you please take your son out?" The kids just kept horsing around. I don't think they spoke English and I got no answer.

My daughter and I were shopping when I noticed a man following her, so I stayed close. We were in the shoe dept. when he exposed himself. We both screamed to have security arrest him but they just stood there and did nothing to help. That is their store policy and all sex violators know it; the police told me this. Ross is a dangerous place to shop. Beware!

I just wanted to reply, because I read so many complaints about Ross that all said pretty much the same things. I have shopped many times at the store in Cordova Mall in Pensacola. I shop there because the prices are great. The store can be a little messy at times, but really, I think they generally do a very good job of keeping it organized for so many shoppers coming through. The staff is not always the most polite, but they've never been outright rude to me. They seem reasonably efficient at their jobs, and I have never had to wait in an excessively long line. To be honest, when I shop in a discount-type store that is as heavily trafficked as Ross is, I don't expect the same level of cleanliness, organization, and helpfulness that I receive at top-level department stores. It would be nice if I received it, and sometimes I am pleasantly surprised. But to be honest, I think, more often, I am surprised at the slight lack of service I expect from the higher level stores. However, I'm usually satisfied everywhere I go. It is the glaring mishap that tends to stay in our minds and get reported. I just wanted to say that I have always found Ross to be a good store for what it is.

There were long lines, only 3 tills opened. I had been waiting in the one long line for quite a while. Finally, I got up to 2nd in line. They started up a 4th till finally, just to shut the till out that we had been standing in and told us to go to till 5 which by this time (a matter of seconds) was filled with a long line, and shut the till out that we had been standing in for so long. I believe that was inconsiderate for the people that had been standing in our line for so long, just to close it and have us start over in another long line. Most places I've been in usually take the first few people in the line being closed and move them first or here's a concept, get more people to work. Times are tough all over, cutting corners in a store that needed people to run tills and people to keep the racks organized would be a big step of accomplishment for this franchise. They (Ross Dress for Less) has definitely lost my business and I'm sure a few others in that line. I do believe they need to go back to old school where customer is first starting with the organization of the product instead of everything tossed every which way, and having customers in a line that is closing to stand in the back of another line.

This was a couple of years ago. I purchased a pair of men's sandals for my son (he's 32) from the Victorville store; he wore them 5 times. He walks around the block once a day. The sole of the shoe separated from the insole (a visual ungluing). I took them back within a month with receipt. I was referred to the store's manager. She said, "The shoe's damage was not from normal wear, you’re lying". Goodness! I asked for corporate’s number. I called them and talked to a PR person who couldn't speak English (I guess if I spoke Spanish he would have been a little less ridiculous in his argument). He just stated, "You’re lying". I responded by hanging up. The people that Ross hires are out of that school of "I'm a stupid minority and Ross likes it that way". There is nothing more to say, except that I’ll tell this story when it fits into any conversation with friends or strangers. I boycott Ross, gladly.

I practically live at this store since I have 7 grandchildren and three children, let alone friends and loved ones. That is where I buy everything since Mervyn's went out of business. I have been shopping at Ross since it opened. It is close to my house and my doctors. Last night, I took back a purse that was bought in the last month. I had the tags but not the receipt (don't know why because I save all of my receipts). I know how that store works. I asked them to look on their computer to show that there was a purchase of this purse in the last 30 days, but no, she says. I had brought over another $30 purse that was the same exact purse down to the tee except for the color (brown to black) over to the cashier and told her that I wanted to buy the other purse in another color. She was very rude to me from the beginning. I have seen her there for years and try not to go in her line.

I have been shopping at this store for several years now and I have purchased many things. One of my favorite things to buy is your shoes. I think they are fabulously priced. My only complaint is: as always, stop putting the damn stickers inside the shoes. You cannot remove them without damaging the pad! I just bought a pair of Liz C mules with a suede pad. Unfortunately, I just ruined them because your stickers can't come off easily on suede. Who's the idiot putting all this crap on the shoes? I can't believe you have dumbbells putting these stickers on! You all should buy a pair of nice shoes, pay decent money for them, and then try and get your stickers off the inside of the pads, especially cloth or another suede material type.

My daughter called me from the Ross Dress For Less store about some bedding that she wanted. I looked at the items and I told her I would get them. There were only 2 cashiers working. The line we were in was slower than molasses. The customer had several items that she had brought back and several items that she was purchasing. The clerk would take each item being returned and putting the security tag on them then folding them as the line grew bigger and bigger.

The first time I was in the store, my very young child and I heard him with his work clothes on saying, "** this, ** that." The second time I went in, I asked to see something in the jewelry case that I was planning to buy and he rudely said, "She'll have to help you" and pointed to this woman whose back was to me while she was in a case helping another. She was in the watch case. I stood there for a while, he never said to her that I needed to look in the case. He was such a rude, arrogant punk. When I said never mind, he didn't apologize and what just like, "Whatever, I could care less about your business." I left without looking in the case and without buying the earrings and necklace I was planning on purchasing.

Don't waste your time shopping with Ross, you may end up with some type of disease. I have seen employees bleed on merchandise after sticking themselves with the hard tags. You would be better off going to the TJ Maxx next door or going to Walmart. They do not care about their customers and I know this firsthand. Shop at your own risk!

I went into Ross to purchase some items for my home. I needed to use the restroom and was told by the security that the restrooms are for pregnant women and children only. I felt this was discrimination and I said that to the security. She said I could go use the restroom next door at Rite Aid. I was pissed off, but I went next door because when duty calls, it must be answered. Since this Ross first opened at 4360 South Figueroa, I have been a regular customer and even though some people in this neighborhood do not care about the store and allow their children to run all over the store and pick through things and make a mess, I have never complained because I like the store being in my neighborhood.

A man stole my daughter’s purse. He went into Ross and charged a $500.00 gift certificate. He was very nervous, fingers bleeding all over the counter when purchasing the gift card from breaking into my daughter’s boyfriend’s car. The cashier saw him very nervous, bleeding and not looking at her, looking at the floor. She wanted to make a sale so she could get the commission. She never asked for an ID for the purchase. That was so wrong not asking for an ID. She should be fired and so should the manager. They have the guy on tape and were being nervous. No one did anything about this situation. We are no longer going to shop at Ross and going to have an investigation on the manager and the cashier.

I made a purchase at a Houston area Ross store for my teenage daughter. She found another garment that she liked a lot better at another store, so we went to the store with the tags still on the item and the receipt in hand. We were told that Ross no longer gives customers cash money back on their purchases. I explained that I used my debit card with my PIN and that the funds were immediately taken out of my account, but they said that Ross has now implemented a "new" policy that won't allow their registers to administer cash back to customers! And to make matters worse, the lady was very rude about it! I didn't want the items returned to my card because it normally takes about 3-4 business days for it to go back to your account, and she wanted to get the items at the other store while they were on sale.

I was in Ross on Sunday, June 16th, with my three children looking for school clothes. My daughter found a pair of dress shoes and asked if I would buy them for her. Being six, she got excited and decided to put them on. We paid for our merchandise including the shoes and left. Tuesday morning, while getting her outfit ready, I went for her tennis shoes and realized they were left at Ross. I immediately called a friend of mine whose sister works at that particular Ross and she remembered the shoes being turned in to lost and found.

Recently, I was visiting Denver, Colorado. After I flew back to Baltimore, Maryland, I remembered that there was a jacket that I wanted out there. So, I called the store on Wadsworth when I returned and was told that they do not look for items. I called another store and was actually told by the manager that they would not look for items for customers, they would not take purchases over the phone, and lastly, they would not ship any merchandise. This is the only store that has ever told me that they would not take purchases over the phone. I called Ross's headquarters, and I was told that the manager was correct. I was told that because Ross is a discount store, all they will do is ring it out.

I was in Ross on my lunch break today with a friend whom I work with, in an attempt to purchase a pair of shoes. An advertisement played on TV this weekend about a shoe sale. The pair of shoes I found had a tag inside the shoe; however, the tag was torn off. The shoes also had a security lock on them, which bound both the left and right shoe together. There was also a bright orange tab that had "clearance" on both sides. I took the shoe to the counter to purchase depending on the price. I asked the clerk how much they were since there was no price on them. The clerk acknowledged the shoes were on clearance. He and another clerk scanned the shoe in the computer and he said the shoe was not on sale and they were $19.99.

It was a hot day in Anaheim and I went to Ross as usual to buy a pair of sandals and I decided to buy two pairs instead because the economy is bad for every single one of us. So, I was always trying to save on anything, a shoe week at Ross. The salesman called security on me. That was a very bad move from a salesman to do on a client like me and I felt very uncomfortable because of that matter. I felt very discriminated by some homophobic person because of a simple question I asked to the salesman person to whom I spoke Spanish because I felt that it was going to be better for me to communicate with each other. The main point is that he ignored my questions which was very rude. He called security. I felt like a criminal when he did, like stealing something from the store. So please, I suggest to do something about it.

I have shopped in Ross off and on. And viewing other complaints, I can't say that it is the store’s fault that the store is messy, a lot of it is the customers. I know because I watch them knock over things and not pick them up. My complaint is with the district managers of this company, workers under paid and over worked; long lines because they will not release payroll with their greedy selves.

I usually shop in Ross and I am a regular customer. I bought a large number of goods. First of all, Mildred put all of my items in one bag until it was ridiculously hard to carry. Then, secondly, which was the most insulting thing when I looked to carry out my stuff they were on the floor. I asked her to pass the bag and she refused. I spoke with the manager who saw this happen and he was pretty useless.All he did was apologize, he did not even demand that she give me my items in my hand like she did for the other customers. If this is a new policy and I have to pick up my purchased items from off the floor, then I am not shopping at Ross because I do not pick up money neither do I hand people money on the floor. I guess my money is not good enough and needs to be spent some place it would be valued.

I love shopping at Ross Dress for Less and a repeat customer at the Port Orange store. I like to say hi to the people that work there while I'm browsing. One day, I was shopping and this lady named Colleen was not talking to the workers very nicely right in front of us, customers. As often as I've been shopping there lately. she's been verbally bad towards them. I'm speaking out for the other workers because I've worked in retail for 20 years and people that act like that are known to be a micro-manager. She needs to have respect for the workers.

I am a frequent customer at the Ross Dress for Less in Massaponax, VA. In my personal opinion, this is one if not the nicest and cleanest Ross store I've ever been into. My complaint is not with the store or the management within the building. My complaint is with a percentage of the customers who shop in that building. I am a mother and I am appalled at the way other parents leave their children without supervision in this store! It is not the responsibility of the Ross associates to watch your children! And frankly, not all of the children are to blame! Their "parents" are! They open packages of toys and play with them and then the parents have no intention of purchasing these items. As long as it keeps the kids happy so that the parents can shop in peace, the parents are happy. Do you not realize how disrespectful that is? Not only that, but you are also putting your children in danger! As much as we would all love to live in a safe place, we don't! What would you do if someone took your child? Or if your child was hurt? How could you possibly blame Ross for your loss if you left them alone?

I took three garments I had received from my son in San Diego. The amounts on the tickers came to $84. I became ill while waiting and so did not read the ticket she gave me, saying I needed to get home. When I got home and looked at the ticket, I see she allowed me $26.06 for the garments! What a rip off! I called and spoke with Rhonda, who was very polite but no help. I went back to the store and picked up the clothes and told her I thought the store policy was the worst I have ever heard and simply stinks! I will send the garments back to my son as he kept the sales slips and let him go get his money back. Believe me, I will never go there again. As a comparison, I also returned a coat to Wal-Mart that was priced at $28 and received a refund of $40.44. The extra to cover the tax. It was not the fault of the girl who sold it to me. She was just following policy.

I was in management for Ross for almost one year and they made me work over 60 hours a week and work on my days off. I wanted to transfer to the DC and interviewed for the job. The human resource supervisor called me and told me I got the job, what my pay was and if I accepted the job. I said yes. She said I start the second Monday, day shift, "Welcome aboard." I had my resignation in and that Thursday in the afternoon before Monday the VP from the DC called and said I did not get the job! How unprofessional is that! They took my resignation, made me return my equipment and I was unemployed on Monday. Please let everyone know how this company works. They need a union.

I have an over-charge for the 2 blouse-shirt which are very same and identical. The only difference is color and there're no more of any that we can find. One is tagged price $9.99 and one is loss, only marked down tag, still had the original label and price. The lady manager ordered Nancy to ring up $14.99, which I didn't understand where she got the price from. My wife liked the blouse so much; otherwise, we could simply not buy the over-priced one, so we buy them both. And throughout the store I could see the pricing for the same article is also not the same. I'll need to have to complain to the BBB for this matter if I will not get your explanation soon. Thank you for your time and consideration.

You know how Ross lines are always so long. Well, I waited in line for about 45 min. Then, I get home and I don't have the receipt. When I call to talk to the rude manager to tell her and explain that the customer service didn't hand me my receipt and I would like my money back, she said, “Well, if you don't have a receipt, you can only get store credit.” What they need to do is make sure that they give receipt. I used to work in retail. It’s not that hard.

I came in the store to exchange a shirt for a smaller size and to exchange some shoes. I had a receipt for the shoes but not for the shirt. I knew I would get the value of whatever the shirt was coming up as if they didn't have one it in a smaller size. I went to the register. The customer service supervisor scanned the ticket for the shirt and said the description was not matching what the shirt looked like. When they read the description to me, it sounded like what the shirt looks like. Then she called another woman to see if they had another shirt like it in the store and she said no. The shirt was $18.99 when I bought it and I was fine with getting only a $12.99 credit towards another shirt.

A store employee who was handling wracks was so pushy he almost ran me down, yelled "excuse me" at me rudely twice and then when I objected to his rudeness confronted me and asked me if I wanted to talk to the manager. I went to the front to avoid a confrontation and waited for a store manager. No manager was in the store during midday (2:15) and so I got an assistant manager. She did nothing. I have spent thousands at Ross but will never walk into another store again. They are so dirty, have long lines, and have so many rude or personnel with no customer service training.

Are you people that stupid? I am a former Ross employee. I work there as a part-time job when I was at college. I have read several of these complaints and I think you people are wrong. Yes, I do remember the store where I worked at was messy. But do you actually blame the employees and management? Of course. But what if you can blame yourself? Is it the employees' fault that customers always come in, dump their clothes on shelves and not put the clothes back on the hangers? Before you complain, why don't you put yourself in the perspective of the employee? Everyone needs to work in retail for at least one week and for at least 20 hours. Then the next time you go to any store such as Ross Dress for Less, you'll think twice about dumping your pile of ** that you have on the railing. Thank you.

I recently went to a Ross in Palomar St. located in Chula Vista, CA. I had a horrible ordeal with a woman who claimed she was the store manager. Her name was **. I was with my mother who is handicapped and they allowed us to pay for a 14-piece comforter set before all the rest of the customers since my mother could not really stand up for a long time. They were at first very polite. As they could not find the bar code for the comforter set we were buying, the store manager asked a fellow associate about the price and claimed it was $74.99. I knew she was immediately wrong since I was previously at another Ross today in La Jolla, CA and saw the exact same comforter set.

The bathrooms had tissue paper on the floor with ** on it. All on the toilets seats ** was on it. I told the manager and she said if they have her gloves she couldn't clean it up. First of all I didn't ask her to clean it up. She said that you all know that it isn't cleaned up but 1 time in the morning and if you all didn't care she didn't either.

After being in the store for more than 2 hours trying on clothes I cash out and when the cashier got to one of the blouses she ripped the tag off and said that it was the wrong price, so she went to find another one like it as I was standing there. This took about 15 minutes, she came back and said she could not find another one, so she went to find the manager and the manager went to find another one like it. All this time I was standing there, the manager came back and said that it was marked wrong and said I could not buy it for the price that was on it. I was so mad, being in the store now for 2 and a half hours, I in return did not buy any of the items that was over $100. I shop there every week and spend a lot of money. I will not shop there again, if you do not have people that can price items correctly they shouldn't be working there.

I use to shop at Ross Stores for many of years and stopped going a couple of years ago. I decided to go to a couple of stores. (I always THINK one is going to be better than the other). I went into the one in Denver, off of I-25 and Mexico. From the moment I walked in I knew it was a mistake. I had my 2 year old daughter with me and there were no shopping carts in the store, yet there was about 10 of them outside locked up with chains so I could not use one of those. Then when I finally got a buggy I could not go through ANY aisles!! In the children's department everything was on the floor, there were broken shoe shelves on the floor, I think the worst part is that I saw 4 different employees putting out what looked like new items off racks instead of cleaning up this mess and obviously huge safety issue. Now I remember why I stopped shopping here. Even though they have good prices on their items it's not worth my time to try to find a bargain. I think these stores should be investigated and closed!!!!

Lost a hand-made Navajo bracelet in the Ross Dress for Less store on Almaden Blvd. in San Jose, California this afternoon. It is sterling silver with turquoise and coral stones, and has great sentimental value for me. After looking on the floor all over the store and checking the fitting room myself, I ask the loss control person to announce on the store intercom that I had lost the bracelet and that I would pay any customer who returned it a $20 reward. The Loss Person paged the store manager for permission without success. After an extended period the loss person went upstairs to speak with the store manager. Some time later, he returned to tell me that the store manager had refused to make an announcement on my behalf.

Sometime during mid August of 2008, I had applied for a position at the Ross Dress for Less store in Emeryville. The position that I applied for was either for Cashier or any available position. I waited for a while for them to call my name for an interview, which I really didn't mind because I guess they were interviewing more applicants and running behind. I finally interviewed with James, the Store Manager. I thought all went great.

I made a purchase for ttl of $43.70 on 9/26 with my Chase debit card. The purchase was declined and should not have been there was plenty of funds to cover this transaction. I then gave the clerk a different card and purchase was made. As of today I have not received my funds back in my account (shows pending post) & have paid for my merchandise twice. I also went to the bank right after I left the store & withdrew $20.00 from the ATM with no problems. I also used the same card.

I was shopping for women's undergarments. The woman in charge of that area approached me and said in a way that suggested that I didn't know what I was doing, I was a menace and unwelcome, The small is on the top, the medium is in the middle, etc. Her tone of voice was disturbing. She just stood there staring at me as she said that for a few seconds. The fact is I knew that they were supposed to be organized by sizes since I have shopped at Ross for many years. Unfortunately they were not organized by size very well. Many items were out of place.

Wednesday, August 27th approximately 7:22pm I purchased suit cases along with some other items at ROSS Dress for less. We left the store and went to Wall mart, and then realised the handle for the suit case was faulty. My daughter returned the damage suit case only a few minutes later. As she approached the entrance of the store the light beeped and the security guard started to searched my daughter.

worked for company for almost 2 years. opened another store for company. 12 to 13 hour shifts. never recieved payment for time and a half and quit job because of it. been mistreated by ross and want something done about it. nearly lost apartment because of their mistreatment

I have been shopping at Ross for over 20 years. It used to be a clean well run store with helpful employees. I have found that it the last 5 years the quality of merchandise in the store has deteriorated. I have also found many of the Ross stores to be extremely dirty and disorganized. I would love to continue to shop at Ross but I if it continues to be such a dirty store I will have to take my business else where. There is no reason why Ross can not hire someone to clean their stores. They are obviously making money.

I have been shopping at Ross for over 20 years. It used to be a clean well run store with helpful employees. I have found that it the last 5 years the quality of merchandise in the store has deteriorated. I have also found many of the Ross stores to be extremely dirty and disorganized. I would love to continue to shop at Ross but I if it continues to be such a dirty store I will have to take my business else where. There is no reason why Ross can not hire someone to clean their stores. They are obviously making money.

I read published comments from others, and I can't help but look at both sides. I am a Ross customer. When I travel cross country and within California, my husband already knew to point out Ross when he see one. He knew I always wanted to stop and check it out. Some are very organized, some are not so organized. But as a consumer, I understand that if I pay less, it means the store have to hire lesser people who get paid less to do the task and cut back on all operational overhead cost, including the quality of toilet paper in their restroom. Yes, quality cost.

My 74 year mother fell at the store she slipped on piece of ice/water spill. Took 45 minutes to get someone to really do something and when I asked why the spill was not being cleaned up was becuase they had to take a picture of it. AND I asked the store manager if there was a reason why an employee was not standing there advising other customers about the spill she said we dont have to worry about other people falling we just need to tend to your mother that already fell.

Customer Service is a punishment not a Help. On Fri 8/8/08 I purchased a slip cover for my couch.Well it was too short. So on Sun 8/10/08 I went to exchange it. When I walked in the store I spotted the "Customer Service" Kiosk. I walked upto it with my bag and a really rude dude in his stupid LossPrevention shirt, told me that I had to get in the line. Y'know the one that goes all the way back to the end of the store. I asked why and they said it was in all fairness to the customers. So to the back of the line I go...33 minutes (yes, I did count them) went by and I finally get to the front of the line, only to find out(by Big Rude Dude) that the register that opened was for "Purchases Only" I needed to wait for a spot (1of 2) at the "Customer Service" Kiosk to be opened. So, I had to let the person behind me go in front of me.

This store and from what I am hearing is so messy and so out of control . I have had 9 major spinal surgeries. Twice I almsot fell in the store onto plastic coat hangers . There are piles and piles of clothes in carts ALL over the place...clothes on the floor, clothes in the aisles and if you could overlook this horrible mess, one could not even get in the aisles to look for soemthing, such as a purse without a problem. I went to the back of the store and on the way to the back, there were piles of this and piles of that. finally I had to leave for fear of hurting myself.

While shopping in this store I needed to use the restroom. When I got their I was told that they were out of order. I got a little up set because about a month a go I went to the same store and they were out of order then. I told the girl that when were they going to be fixed because they have been out of order for some time now. I mentioned that if an employee needed to use the restroom where did they go. She got up set and told me that because of people like me that would not keep it clean, the manager stated that they should not have it avaliable to the public.

My daughter and I were shopping for bed linens. We bought two duvet covers, one had a price for $6.99 the other for $8.99. [The] store would not honor the questionable difference in the lower price. I have been in retail for years working for other retail stores and have never been told that they could not adjust price accordingly because item was recieved at diffrent times.

My daughter and I were shopping for bed linens. We bought two duvet covers, one had a price for $6.99 the other for $8.99. Your store would not honor the questionable difference in the lower price. I have been in retail for years working for other retail stores and have never been told that they could not adjust price accordingly because item was recieved at diffrent times. The other reason was because Ross buys from diffrent sorces. How is that my problem. That means you should adjust prices accordingly before items are placed on your shelves. There should never be two of same items at diffrent prices. The lower priced item should have been increased if there was a loss in profit.

On 08/04/08 I was proceeding to check out at the ross dept. store(0510)at the dolphin mall in miami, florida. The cashier began to ring my items up and as she did that, she bagged the items and placed them behind the counter on the floor. I began to reach for the bags once they were full to place them in my cart. The bags I was going to purchase, when the cashier lucila told me to wait until, she finished the entire sales. Every thing I was purchasing she was placing them on the floor behind the counter. Be very mindful she was the only cashier doing this. Other cashiers gave their customers their bags with no problem.

I received a gift card purchased 7/18/08 in the amt. $25.00. I tried to redeem it at the above store but it was not accepted as it had been not been activated. The store area manager on advice of store mgr requested I bring the proof of purchase which I fortunately had at home. I also called 1/800 number on the back of the card and that person said to take the card and proof of purchase to the nearest Ross store for redemption.

I don't understand how custmomers haven't any respect for the employers and merchindise Kids running wild through the store. breaking things. Can't somebody higher up do something about this. I feel I no longer want to work there anymore. There has been someone coming into the store ******* on the bathroom girls floor.

The store conditions make it almost impossible to shop in. The racks are not sized properly. There are more clothes on the floor than on the racks. The shoes are just a mess. The gift area looks like it hasn't been cleaned up since the store opened. There seems to be absolutely no organization.

On Thursday July 3, 2008 at 1:26 pm I went inside Ross to find a shirt for a funeral viewing I was going to later that night. I walked up to the rack and was on my telephone when I saw two guys right in front of me staring. The loss prevention associate (whom the manager would not give me his name) said that he has me on tape stealing last Tuesday with my boyfriend. I was stunned. I work right across the street from this location and I am a manager myself.

I use to be a customer of ross and i completely stop shopping all together at ross base on my most recent and pass experiences there. the employees are rude as well as the store manager. The store is always a mess and they blame the customers but when you see managers standing around or sitting in the fitting room text messaging and not caring about the customers that is just plain out rude. I hear and have read what some of you wrote but the only way a company like ross will learn is if you stop shopping there they need us more than we need them, besides most of there stuff is not even good and they have poor selection in the mens department.

I shop at Ross all the time because of bargains. I shop there very often, once in a week at least because to find something really nice among junk clothes you have to do it. I buy a lot for some people from abroad. What happened to me today is unbelievable RUDE. Below is the story:

I was treated unfairly, rudely and like a criminal today by the security guy! In short, he started out by accusing me of having tried on a dress outside of the dressing rooms which is impossible to do...

I recently found out about Ross Dress for less located in Greenville, NC and decided to go there to see what all the hype was about. My complaint is not with the store employees but the customers that come in. As consumers we expect stores to be neat and orderly yet I saw folks opening boxes/packs and removing the content and then sit it back on the shelf! I also observed shoppers taking clothes off the racks and putting them back in places they don't belong! If consumers want this store to stay neat and orderly maybe as a whole we need to practice what we preach. Consumers contribute to 90% of this store being in disarray and then blame the employees and it's just not right! One is already getting items at discounted prices and that still is not good enough!

I bought two pairs of shoes for my nephews but they did not fit. I lost the receipt and tried to take them back. The cashier said that I would only be able to get store credit if she found the same shoe on a rack. She later came back and said that her manager said that the shoe needed to be exactly the same color and size as the one on the rack.

A few days ago I bought a clock from the Ross store in Walnut Creek. The clock was $20 and it wasn't even on sale, it was cheap but cute. I brought it home and my husband put a battery in it and everything worked. Just when he was about to put the clock on the wall we noticed that the hands on the clock broke off and fell. I started searching for my receipt and couldn't find it so I figured I could at least exchange it or get store credit.

On 16 Feb 08, my friend and I visited the Ross store located in Knightdale NC. As we entered the store we were approached by a cashier named Valerie. She informed us that we could not enter the store with bags from Kirkland Homestore and Target. We were informed to check the bags at the customer service. I had no issue with doing this because I am a strong advocate of following rules. The problem that I had with this was that as my friend and I walked through the store and shopped we noticed that there were several people in the store with their bags in hand. We located the manager and asked her what was the policy on caring bags in the store. When we told her what happened at the front of the store she informed us that she would address the issue. I was really disgusted with the way that we were treated. We both are in the military and have been serving our country for the last 17-19 years. We never complained about protecting our country or the people here in the United States. I feel that it is so horrible that I can protect and defend my country hand and hand but I am grilled for being a black female walking in a store to shop in my own country.

I was in the New Braunfels Ross Store on 2/2/08. The clerk who waited on me was extremely nice but she looked overwhelmed. There was only two clerks at the register and the lines were very long. There was only one other clerk in the dressing room. There were shoes on the floor, sizes were all mixed up, towels and rugs were mixed together, there were carts full of clothes because no one could put clothes back due to insufficient staffing. There were shelves on the floor as if someone started to put them up and then were just left on the floor which could cause an accident. The pictures were placed in the racks, but if anyone went around the corner with a cart the whole thing could come tumbling down. I feel badly for the employees because they were trying to deal with a very difficult situation. They absolutely need more help. What does it take for such a huge corporation to care about the safety of the customers and why are the employees also put at risk?

I am a customer of Ross for many years now. I went shopping at Ross on Monday, January 21st, and had a very bad experience with one of the sale associates and a manager. I was asking for a price of a purse with no tag. I asked one sales associate and she told me the price was $30.99. Another sales associate came and snatched the purse from her and said I know the price, she took twenty minutes to return with the answer and when she did she was very rude towards me by saying, It's $99.99. She threw the purse underneath the register, and I asked her to show me a tag of another purse. She said, My manager is the one that told me, and he is right. And we have two identical purses in the back. After a couple of minutes I asked to speak to a manager, his name is Mark. He came and said, The purse is $99.99. There was no tag, and no paper work. I asked for him to show me another purse so I know it's the right price. He said, "I know this is the right price, I am unloading the clothes, and there are no other purses." I was treated very unprofessionally, with different information from different people. All I wanted to know is how much it was with proof of some kind. I would like for this issue, and this store to be addressed. I dont deserve that kind of treatment, especially since I am one of their customers. I will be sending this letter to them, their corporate office, and www.bbb.com.

I am a customer of Ross, Tj Maxx, and Marshall for many years now. I went shopping into Ross Monday, January 21st, and had a very bad experience with one of the sale associates, and a manager. I was asking for a price of a purse, and there was no tag. I asked one sale associate, and she told me the price was $30.99. Another sale associate came and snatched the purse from her, and said "I know the price." She took twenty minutes to return with the answer, and when she did she was very rude towards me by saying, "Its 99.99." She threw the purse underneath the register, and I asked her to show me a tag of another purse. She said, "My manager is the one that told me, and he is right. And we have two identical purses in the back." After a couple of minutes I asked to speak to a manager; his name is Mark. He came and said, "The purse is $99.99."

My family went to Ross in Norfolk, Virginia and purchased several things for about $100. After leaving, on the way back, we looked at our receipt and found that we were WRONGFULLY charged for $27.99. We decided to go back, took our purchases with us, and ask for a refund. We went to the cashier who charged us and told her that she charged us for an item that we did not purchase. The manager, Angela Simmons, came and took the receipt and went to the back. After being gone for about 20 minutes, she came back and told us that she looked at the camera and said with a very RUDE tone, The cashier charged an item for $27.99 and whatever that is, it got into your bag and you took it to your car and don't have it.

On a good note, one of the cleanest Ross stores ever! However, I waited 10 minutes in line, then switched to another line, which then closed, went to my original line again. Waited 5 more minutes. I saw a supervisor and asked if there was anyone else for help on registers; she abruptly and rudely stated no I have no one else, please have patience. Then the girl who helped me was rude, no contact with me at all, not even a smile!

The Bellingham WA store is an accident waiting to happen. I have complained via email to corporate within the last year about this store to no avail. Now I have taken pictures with my cell phone and started a file with all correspondence to ROSS. Why you ask? The other day I was in the store and watched a older woman fall while trying to get through the sheet isle. Every isle is like that. You can't walk through them. It's only a matter of time before someone gets hurt. They have so much stock on the floor. I saw and heard staff saying that the stock people were sent home at 2 pm in the afternoon. I have seen the same item on the floor for over a year. No one re-stocks, and the staff are all back in the dressing room area, talking about the people they see on camera falling. I have gone to ROSS three times in the last year and I have not once seen anyone re-stocking the shelves. There are broken and torn packages of foodstuff in the isles, broken glass and pottery, isles that are filled almost 4 feet high. Why doesn't OSHA take notice of the safety violations occurring at most of the facilities? As foodstuff are involved, don't you think someone should take notice? This is a fire hazard. If you were in the back of the store and a fire broke out, you would not be able to get out quickly enough.

I was shopping in the shoe department at Ross when two young men came in and tried on some very expensive, designer sneakers. They then left the shoe department, leaving their old sneakers in the boxes and wearing the new ones out. I went to the customer service desk to report the incident. The security person was also there. They watched as the two young men walked out of the store. When I asked why they weren't stopped, they told me they hadn't seen the crime and couldn't stop them on my word. I was aggrevated because this type of behaviour costs the honest customer. I work very hard and try to get the best value. I don't feel like paying for other people too.

I rummaged through the junk and found two crystal candleholders. The price listed on each was $29.99. The compare at price was $60. I bought both. I later found these exact same candleholders for the same price at Z Gallerie. Ross advertises 20% to 60% off retail. How do they get away with this? By the way, the Lancaster store is a junky smelly store also, and you can't find shoes that match because the shoe dept. is such a mess.

I love the deals, I love the selection, however, I don't love finding my selection on the floor, in the wrong isle, or half way hung. Ross does advertise dress for less which is completely accurate. But it’s not worth having to scan the entire floor to find the matching jacket to my two piece outfit. I will never shop at Ross again.

This new Ross is in a beautiful new shopping mall in Yuma. I have been in there twice to shop. I can't believe this store is such a mess. I saw 3 boys in the towel section just grabbing and throwing the folded towels everywhere. Half of the stuff is so dirty from being stepped on or kicked around. At the front of the store were 5 shopping baskets, full of dirty shoes and slippers. I slipped on hangers on the floor. What is wrong with your system Ross? I will never shop in another Ross store again.

Every store I have visited, I see the same thing over and over again. The stores are in shambles, cloths are scattered all over the floor and the wrong sizes are on the wrong racks. NO HELP WHEN NEEDED!!!

Would not let me return itmes without a receipt.

I bought a pair of Italian Designer brand name glasses (Gucci) 10 days ago. Two days ago, I was wearing them while driving and one of the screws on the left rim got loose.

First, when I went to the register, Lenor was unfriendly and had no contact with me other than telling me to scan my credit card. As I left she handed one bag, I looked over and she had taken the next customer. I assumed all of my purchases were in this bag. I got home and realized she never gave me my shoes I had paid for. I called the location immediately.

The store is always an absolute mess. Items are on the floor, thrown about, it's a disaster. The lines are always long. I have talked to the manager on several occasions and I am given some excuse or another. Many times I have left with out purchasing items I had planned to by.

I am appalled at the condition of this store. Merchandise is strewn every where - wherever a customer has put it, it stays. Clothes are misplaced and not in the right area, children's clothes in the women's section. The shoes are really a mess. You have to look through the entire racks to find your size. I was thinking that this is just at the Ross store but after reading the complaints on their web site, I see differently.

The Cape Coral and the South Fort Myers Ross stores look terrible. I cannot believe how bad they look inside.

Ross must be under the impression that because they sell cheap products this should be reflected in their customer service and management. It is deplorable.

I purchased a ring for ninty dollars and after wearing it a few times noticed that the stones were falling out. I called the store to see if I could get store credit as I did not have receipt just the jewlry tag. I was told no because tag had to be attached to ring. Also she said no returns on jewelry and it was told to me by person who sold it to me. That was a lie because I would not have purchased if had I been told that. She also said a stamp was put on the receipt stating such, so I looked on another jewelry purchase there and the stamp on the back of receipt was not even legible.How can you wear a ring with tag attached? Ross should be run out of business for a store plicy like that!

I used to frequent Ross all the time but it has become an exercise in masochism. If you want to wait on under-staffed cashier lines for as much as 45 minutes, be spoken to by both managers and cashiers as if you were the scum-of-the-earth, and risk life and limb trying to maneuver through the aisles where most of the stock is on the floor, well kids - Ross is the store for you!

I have been to 3 Ross stores in the last month, one in La and two in Tx. The stores look like a bomb has gone off in them. You can't even get a buggy down the isles much less a stroller. They always have one person working the dressing room and maybe two at register.

On Saturday, July 1, while shopping at Ross, I was upset to find only 2 cashiers working, and the lines very long. After waiting in line for 35 minutes, and seeing several other employees around the front of the store (including the manager) I inquired to the manager about somebody opening another register. She abruptly and rudely barked back to me, and all other customers annoyed with the situation, that she had no one else to run another register.

I don't shop at Ross very often and I needed some shoes and other items for my upcoming trip. I bought a pair of shoes (out of box), a handbag and a pair of khaki capris. I returned the capris with no problem but they would not let me return the shoes. The shoes were exactly as they'd been when I tried them on. The tag was faded when I bought the shoes but they said that means I wore them. I never wore them except to try them on in the store. When I got home I didn't like them as much as I thought.

What happen to the Ross stores in Central Florida? I always had a good time shopping in Ross (there are five in our area) but for the past couple of months the sizes do not match the collars on the hangers and the sizes are mixed in with other sized clothes. The mark down racks are like being in a thrift store with the sizes total mixed up so you have to go throught every article on the racks to find your size. Plus they have long sleeved winter clothes out in the middle of June, in Florida!

I am a frequent shopper at Ross. I went in to the store on Saturday morning around 10 am and the store looked like a bomb had gone off in it. The place was in a complete disarray.

I used to love to shop at Ross. Thought it was just the location but one week later went to Ross on Stephanie in Henderson, NV. ABoth stores were trashed. All kinds of merchandise on the floor. The racks are so crammed together. Felt like I was in a second hand store. Will not shop there anymore until they get their act together.

I went shopping at Ross and after selecting three things I went to check out. The checkout stands were closed so I went to check out at customer services. There were two employees behind the service counter, but after placing my items on the counter, one of the employees told me to move to the checkouts.

I shop the Medford store often and recently discovered the the petite clothes were mixed in with the others. Please keep a petite section as it is so much faster and convienent to shop. I now have to go thru many clothes looking for the size tag.

For such a new store in a nice strip shopping center, I have never experienced a store in such total disarray. The floors were cluttered with clothing and other products making it impossible to navigate the isles without stepping on or over merchandise. Only 3 registers were open with lines backed up for several isles.

When I was in Ross today, looking for a new toy for my 2 year old, I could not get through an isle. There were toys completely covering the floor and it was not just one isle, it was all three of them. This is complely unacceptable!!

I purchased a pair of shorts, carefully took off all of the tags, tried the shorts on and much to my dissapointment they were to large. I immediately put all tags, buttons, and receipt back in the bag so that my return would be without question.

My husband and I went in the Ross Dress for Less store today. The store was completely trashed, with items out of place and littering the floors. It was such a deplorable mess that I won't go in there again. It was also dirty outside, with trash cans overflowing, and what looked like food or candy smeared over the sidewalk in front.

I stood in the checkout line for 10 minutes while the other two checkout lines processed four to five customers each. Ross should have a system like TJMax and Norstroms - 1 line and the first person gets processed first.

This store is an accident waiting to happen - literally.On several occasions I have been to this store & its always the same. Merchandise is all over the floors, in the aisles. You have to step over items such as numerous comforters, pillows, etc. Last evening while in the store a gentleman pulled something off a shelf only to have the remaining items fall off. Items are just thrown on the shelves. This store is a definite hazard.

I have always shopped in their Jog Road store. I went there the other day and was dismayed to find that it looked like a rummage sale. Merchandise all over the floor, impeding access, shopping carts full of merchandise all over the place. The filthiest of conditions. Are they going out of business? I doubt if I will ever shop there again.

This Ross store is disgusting. Merchandise all over the floors and so many shopping carts stacked so high with merchandise to be put back, you can't get to the fitting rooms. Management does not seem to care and when I treid to write headquarters, the email would not go through. This chain needs to get it together or go under. I used to enjoy shopping there, but I made my last attempt today.

I went to the Escondido Ross on Friday, Mar. 17, 2006 to look at the dresses that were on sale for $14.99. When I couldn't find them, I asked the gal at the front in Cust. Serv. She said she didn't know where they were & to go ask the woman at the fitting rooms (who couldn't speak or understand english). All she said was "no" & pointed to go up front again so I did and I asked for the manager. I was told she was "back in the corner". I went back there and found another woman and asked her if she was the manager. She pointed to the front.

It's not that I am complaining about the help in the NEW Victoria store, but the store itself! Wow. Warning: Victoria people don't like trashy looking stores. This establishment will not last if your customers are allowed to trash the place. My child and I were astonished to see the place in shambles. Things were everywhere! Messy...wow. You might train your employees to put merchandics back in the location it was originally.

I have shopped at my local Ross (Brentwood Place 11937 Wilshire Blvd, Los Angeles, CA 90049) for a few years now and am witnessing the store completely going down in all areas. I am writing about a few horrible experiences I have had recently while shopping at Ross Dress for Less. A woman that worked in the linens dept named Alisha yelled at me not to mess up the towels when I was looking to purchase towels for my 3 bathrooms. So I asked her to help me and she said that she was too busy.

I went shopping and bought several work outfits. I spent over $400.00 dollars on that specific day. When I got home I realized several outfits did not fit. I searched for the receipt with no success. I took the clothes back to the store with the hope I would get a store credit. I was advised by the customer service agent that I could not have a store credit because I did not have a receipt. I told her the clothes had their tickets attached and it was only fair to allow me to at least exchange. When she declined to help me I asked to speak with the store manager, hoping we can come up with a solution.

I have been in many Ross locations and this Sonora Ross is always a complete mess. Some of the aisles are so trashed you can't even walk down them. We are a small town and don't have but a couple of clothing stores to shop at and it is very disappointing. i am writing in the hope that maybe someone can look into this situation and get this location cleaned up so we can be proud of our community and what it has to offer.

On a recent visit to the Ross Store, I was disappointed at the condition of the merchandise. In every department there were items scattered all over the floor and the shelves were in disarray. I never saw any staff on the floor to assist the shoppers and the two check-out lines were much too long. I left the store feeling and expressing to friends that I would never return.

I am disabled and was not allowed to enter the store with my scooter. I had to call the sheriff to have officer Freeman come out to talk to the manager to explain to them a scooter is allowed in any store. That's the law!!! But because of being very upset I left at this time then and will never go back there.