Office Depot Reviews

Grow up, sad group of people who only think about themselves. Every time I hear someone is a bad employee, I can just see how rude you were to them first. Not every time, but most of the time, people are just plain mean when we ask "How can I help you?” After that, it's "This is cheaper at this store,” "Why is this this way," "Why can't I get this for free?" It’s just plain sad.

I said, "I approve"; they made note and said that I should get the laptop the next day. When it didn't show up the next day, I called again. They said that I should wait until I get a call from the credit approval people, to give it a day. I called Mastercard to see if there was something wrong on my end, everything was fine.

I called again saying I never received a call and I want my laptop. They said, it's being held for approval. I checked online and somehow a 2nd order had been logged and my credit card had a 2nd pending charge on it. I told the customer service person to cancel the 2nd order (I have no idea how that got there) and tell me the status of my order. They recommended that I wait for someone to call me about releasing the product from hold. On the website it now says, "held for LPR. "

It has been 7 days. I have called office depot at least 5 times for around 2 hours total talking time. I have been promised next day delivery 3 separate times. I have been promised someone will call me on the phone to "approve" the order 3 times. I have not seen a delivery or received a call.

Officedepot customer service cannot even connect me with their credit department! All they can do is assure me that they will eventually call me to get my order going. I don't even know why they need to?! My credit card says funds are available and they wouldn't hold up the order, so why ? I made the order online, following all the directions of the site being promised delivery next day, so why? It is so frustrating to make an order, hear promises that it is on its way and then find out that it is all lies. I have called everyday and I still haven't received an order. Today, it was the final straw.

The Customer service people were very nice and wait times have been minimal but, the Officedepot online ordering system is broken. There is no way that an order should take this long and customer service should have a better way of escalating beyond just sending an e-mail or noting in the system that the customer needs to be called for approval. I'm right here! I approve! I approve! I haven't received computer. If I hadn't caught it by checking my order online compulsively, I would have been charged for two laptops (and probably received none).

It is a big deal not to have the computer you need and be forced to use other equipment. They keep stringing me along saying that it will come next day so I don't cancel my order and keep waiting one more day. If they can't do it, they should say that so I can go and order from someone else.

I purchased the printer for $250 but now the price is $399. I cannot replace the product with the merchandise card they provide. So I called their number at 866-540-0013, but they refuse to take their card back and give me my printer. This is just not right.

I would like other people to know about this so that they can make wiser choice. There are other firm such as Best Buy that provided me with good experience on living up to their warranty promise. Unfortunately, Office Depot is not one of them.

After checking the bank, I found out that 2 checks went through. I spoke with several people at the store and at headquarters and was told the problem would be resolved by 10/27/11. On checking the account on 10/28/11, Office Depot instead of putting the money back ($997.51) took out another $997.51. So now 3 checks have been taken out of the account. I spoke with them again and was told it would be credited to my account by 11/1/11. They did credit one check of $997.51 but not the first one. So as of now I am still waiting for another credit of $997.51. I have never in my life seen such stupidity and ignorance especially from the headquarters. Apparently, I will have to contact an attorney to help me take care of this nightmare. I suggest that everyone be very careful if you every decide to shop there. I know I never will again!

It doesn't matter what his opinion was, but he shouldn't have showed it. He continued to break down words on the products as if I was stupid. He read the words aloud, such as to say them by syllables. I told the assistant manager, but I don't think that he did anything about it.

I told the sales rep lightly how I felt, because I didn't want to lose my temper. After thinking it over for the night, I decided that I'm taking my purchase back and go to Walmart. I also will ask to speak with the head manager.

I don't want to do business with this store until customer service improves. No one should be treated this way. What if a person has a mental condition or a disorder? Each rep should treat everyone respectfully and of value. Seriously, there are many people looking for jobs to support themselves or family and those who don't want to abide by the company customer service policy can step aside to let someone else who appreciate the job step in.

As I thought of my original intent, I accepted the exchange, but I pointed out that the store shelf was listing the item as $14.99, and the store manager didn't believe me and told me that the item must have been misplaced under the wrong shelf. When my daughter showed the store manager where the price was listed, the store manager just pulled that incorrect price tag down, told me that the item should be $24.99, and confirmed that I can't refund the item and that they won't refund the difference even if the price tag was listed at $14.99 incorrectly. I feel conned by Office Depot that as I would only buy the item at the price I saw, but I ended up paying almost double than what I expected to.

The call was on Tuesday. The person said someone will pick it up the following Monday, despite my asking if it could be any earlier date. I was sent an email confirming that the pick-up date would be Monday. Next thing I know, someone came knocking on Thursday, asking to pick up the laptop.

Of course I wasn't home and did not have the laptop wrapped up. I told them I wasn't home and they said they'll come back Monday. The same thing happened the next day, and again, I wasn't home, and told them to come back Monday.

No one came on Monday. I got a message on Tuesday when I was at work, asking when I will be available for them to come. I called back and said the laptop is ready and someone is at home so they can pick it up anytime. No one came Tuesday or on Wednesday. I called customer service Wednesday night and was told it was scheduled for Thursday, which is today. No one came or called.

I called customer service again tonight and was told my return was being processed. The lady said she put in a ticket and someone will be contacting me in 4 business hours, which she explained was some time the next morning. I told her I will be at work and not able to receive phone calls. I repeatedly told her someone will be at home so they can come pick up the package. She repeated that someone will call in 4 business hours, despite me explaining I will not get the call.

I finally had to give her a relative's phone number for her to put in the system. Hopefully this will get sorted out and I can return this laptop because I sure don't want it and would like my money back. This is horrible customer service. Every time I called, it seems they have no tracking system nor any way to leave a note or message in their system to keep track of things. And each of their driver operates differently.

I was told that I would have the correct parts the following Friday. Friday came, and nothing was delivered. I called them again, and they said it was never shipped; so, I had to wait for another week for replacement parts. A week later, no box and I got an email saying that it was out of stock. I would receive a refund within 72 hours. Seventy-two hours later, no refund. I contacted them a minimum of 15 times; since then trying to get my money back, but they keep telling me that they are waiting on their warehouse department to verify that it had been picked up. I had to take time off work, so I could fax them the return pickup documents, and still no refund. They said they needed to talk to the courier; I faxed them his name and cell number, and still no refund.

Here it is, almost TWO MONTHS later, still no refund and no item. I was ripped off, and they say that they don't owe me anything because their warehouse can't give them any information. Then they had the audacity to tell me that they will give me 10 percent off my next purchase, are you kidding me? I will go out of my way to shop ANYWHERE besides Office Depot, even though there is one less than one mile from where I live. If they spent half as much time making sure the shipment was right in the first place, as they did making sure their item was picked up (and still not returning my money), we never would have had a problem.

I went specifically to Office Depot to take advantage of this coupon to save money for rewards. I buy to give to my students for good grades (I like to buy these items when I can save money because the cost comes from my personal funds.). After gathering quite a few Foray products, I went to check out, and as I was watching the check out screen, I saw that the discount was not showing up. The clerk double checked and then asked another clerk where the discount was. It is then that I found out that it was automatically applied to ONE item and ONE item ONLY, not to all the Foray products I purchased. Of course, the clerk could not explain anything; she was only doing her job.

I did not think to ask for the manager; there was already a line of customers waiting to check out, and I had an appointment to go to. I asked to get credit for some pens that I bought for myself, but I kept the other items because I am a wimp and don't like to cause problems. However, the more I think about this coupon, the more annoyed I get because of the way Office Depot puts small print limitations on their coupons. I have already been "caught" by other small print restrictions, so I made sure I read the small print on this one, and it did me no good!

Again, no call the next day. I happened to be out, so I stopped by to check on it and they said everything was fixed and ready to go. When I got home I couldn't open my classes or search for anything on MSN. So I called and reported the problem still was not fixed. I was told to bring it back in Friday morning and it would be repaired by the evening,and they would call when it was ready. I didn't receive any calls on Friday evening, Saturday, Sunday and Monday morning.

I called to ask what was going on with my computer. I was told it was a problem with my course provider,(that I had no problems with doing my assignments before). So I decided to try on my older computer and got through to my classes fine.I explained this to a tech and he worked on it while I stood and watched. He said he would need a little more time but thought he could uninstall IE then install IE and it should work fine.

Nothing works now. No classes. It's worse now than before. I payed $679.00 for this computer $169.00 to have it fixed and am now left with something I can hardly use without taking it somewhere else. Who do these people think they are, selling computers and guarantee they can fix them? I wouldn't recommend them to anyone.

By the way,I'm typing this on my older Gateway. I can't use my computer to access my computer classes or my psychology classes. I bought my new Toshiba for school and can't use it, plus the money Office Depot charged that they won't refund.

Today is March 16th 2011 and I still haven't received my item. After numerous phone calls and emails, they finally told me that they didn't know what happened with my package and that they issued me a credit on March 7th and I should get it in 2-3 business days. Again today is March 16th and still no credit. Now, they are telling me that they are waiting for a refund from their shipping carrier in order to refund me my money.

This company is a big fraud and I urge all consumers to be aware of the lies and not to buy anything from this company again.

Right after the holidays, I called them back and told them that the wireless card was still broken and asked them to send me another box so I could send it in again. Now the first box showed up in about 3 days. A week later, the box hadn’t shown up. Then, about two weeks ago, the laptop took a small spill off my ottoman and the damn screen cracked (which is actually covered in this plan).So I called them again and asked them to send me a box so I could send it in for repair. Once again, the box never showed up. Then I called them a week ago, really **, and I was assured that the box would arrive and would be sent 2-day air. That was Monday of this week. It's now Friday night and nothing has shown up. I paid $250 for that ** extended warranty. What a rip off.

The computer cost $459.91. I figured I couldn't get a computer anywhere else that had all that this computer offered for $460.00, so I purchased it. Once we got home, the nightmare began. After getting it all hooked up, we realized that the store's Kiosk is still on the computer and it required a password to work the computer. The store's closed by then. We called Office Depot the next day. I believe I spoke with Sam. Anyway, he apologized and asked me to bring the computer back so that they could take the store's Kiosk off the system. I then unhook the computer and pack it back up.

I took the computer back into Office Depot and they apologized more and worked on the computer. My daughter and I walked around the store while they were working on it. We needed to get this computer working because my daughter needs it for college. They tell me it's fixed and I took it back home and hooked it back up again, and it seemed to be fixed by then, so I was so glad. We began loading all the software for my daughter's classes and got to MS new office software and the computer just cut off!

We restarted the computer and guess what? The Kiosk is back on the computer. I can hardly believe this. I got to tell you, I am mad. The store was closed again and I had to wait until the next day, so I was even madder. I called in the morning. Again, they apologize and asked me to bring the computer back to them. I unhooked the computer again and took it back. They apologized again and took the computer and began working on it. I was not walking around that time. I was standing there. I should have gotten my money back at this point, but I foolishly didn't. I just wanted their junk out.

I took the computer home again and hooked it back up. My daughter had to reinstall all the software again because when they told us to bring the computer back again, everything that we installed would be lost. It seemed to be working fine for about three weeks. Then, it started randomly cutting off. We restart it and it seemed fine for a while and cuts off again. I called Office Depot to see if they have another one to exchange it out with, and they told me that it's discontinued. Well great! Apparently, Office Depot has a 14 day policy on returning computers, so I'm stuck.

I then took it up with HP. Needless to say, the computer ultimately began to smell like an electrical fire and made a loud popping sound and quit. HP would not honor the manufacturer's warranty either, which is another horrid tale about this heap of junk computer. I will never purchase another HP anything, and I will never purchase so much as a pencil from Office Depot again. I purchased a Dell from Best Buy and so far so good.

This has been my typical experience with that store and why I will have get used to driving 4 miles further to Staples from now on. I thought you ought to know.

Later, we found out that this computer should have never left the store without the manager's password being taken out so we had to wait a full day to take it back even then the cashier assured us that this should have never happened and that they would fix it and come back in an hour and a half. Again, time went by. On pick up, the manager knew nothing about this matter. Once he found out, it took about 10 minutes to fix the problem. This was my first time doing business with Office Max and it will be my last. I'm just glad I didn't purchase two laptops like I wanted to.

How do I register this computer online? Every time I try, they are trying to sell something. I just want to register it or can I do so by phone? I hope someone look into this matter and in the future, treat your customers with better service.

This is an expensive gift, and if you have incompetent people, that is not my problem. I then asked if I could go to the store with the email, and get another computer and refuse the delivery when it comes. The answer was I would have to repurchase it. I then asked for a supervisor. I spoke to Page, who stated the same thing Amber did, and I asked why don't you use a reputable company to deliver your items, such as UPS or FedEx. This is a gift for a child, how do I explain not having anything under the tree, because you could not deliver as promised.

Page stated, "what do you want me to tell you?" She also stated there is no delivery on Christmas Eve, so you wont hear anything until next week. I went nuts. I stated, "I don't understand how you people can be so irresponsible". I asked for a refund, and she stated we would not be able to credit your card until the merchandise was returned to the warehouse. So basically, I am out of luck. I then asked for the corporate office phone number. I called and of course was not able to reach anyone. This has caused me emotional damage. I now have no gift under the tree for my child, and I still do not know when I will receive my laptop.

On December 6th, I received an email stating that my order had been cancelled due to the warehouse not having anymore of the product that I had ordered. I spoke with two representatives and a supervisor (Bella **), who informed me that the only solution would be to wait for the money to be returned to my account. Bella was very unhelpful and rude while I spoke with her over the telephone. Since December 6th, I have called back to the Office Depot 800 number three times, inquiring about the return of my money but have only been told to wait for someone to contact me. I still have not spoken with another like I was promised. The money that was removed from my account has not been returned to me yet and I am very displeased at the results.

I am still currently awaiting the return of my money which amounts to $263, almost two weeks after the order was cancelled.

Three days went by and I did not hear from Office Max. I called back once again and was told by another girl that the promise to "call back tomorrow" shouldn't have been issued since traces take 48 hours. I was told to be patient. Another three days passed without a word and I called back again and was told by a man that Office Max was a "little behind" and that I should be hearing from them "probably tomorrow or the next day. "

Three days later and without a call, I called back yet again and got more of the usual "I'm very sorry for the inconvenience.” I registered my displeasure since this was to be a Christmas Gift yet all I was offered was "I understand. I'm sorry. “Have shallower words ever been uttered? Today, just a few days before Christmas, I get an innocuous e-mail from Office Max telling me that "according to their records, the item has not been delivered" and that they were "crediting my account.” Attached was an offer to "reorder the item.” The monitor in question is no longer in stock locally and now I am unable to get this gift for my son because of the incompetence of Office Max. Next time I will definitely go to Staples of some other reputable and reliable vendor.

I purchased my camera from the Office Depot in Rocky Mount, NC. The employee there had told me there was no problem with looking up my receipt. The employees in the Greenville, NC Office Depot would not look up my receipt nor give me any more "service". I told the employees on my way out I should have bought my camera from Best Buy and will never be doing business with them ever again!

Well, they finally picked them up after several phone calls and now, I am being lied to regarding the credit on my credit card. I just talked to someone and again was told that I would receive a phone call regarding my credit (which is about $159.00). I am supposed to receive a phone call telling me when this will be processed. Unfortunately, after all the phone calls, I've been lied to several times with the same information - this will be processed in 3-5 business days. I don't see how Office Depot stays in business since they can't even tell the truth to their customers. My next step will be to call the President of the company unless I get my refund very soon. My suggestion to everyone would be to stay away from this company. I know I will never even buy a $1.00 pen from them again.

After more than four weeks, my computer was returned. I went to start it up and the screen prompted me to set the computer up for the first time. Funny! I was given the impression that they had done this to test it. I set it up and tested the issues. I had spoken to them and written about it which was that beyond the damage. The OS was not functioning correctly. The media player and the photo viewer were not working correctly so I checked these first. No luck and still the same problems. Sometimes, it works, sometimes it doesn't. I called the service department to ask what they would do to fix this. I was told it is a software issue and they would do nothing.

This was not what I was told when I sent it back the second time. So I have to use the software I purchased from a third party to work with. I would have any way because of the editing but it would be nice of the computer I was sold worked with its original software. The worst part of this story is I work for the company and I feel pressured to buy these Protection Plans every time I buy something in order to make our sales goals. So now you know you are a number, not a customer.

The staff collected the money and didn't care anything related to the on time service. I'm really upset with Office Depot's service so seriously complained as above. Hopefully, this problem can be fairly resolved asap. Thanks.

I can't contact my clients on time with my information in my laptop, have to stop my travel plan for signing a business contract. I will miss the big order I can have and will cost lots of money and my company's reputation.

I paid more money and a 4-year warranty, but the screen went green 2 weeks later! The store manager David ** tried his best talking to corporate, but they're defiant or just scandalous. Their 800 warranty didn't want me to ship the computer by FedEx to make repairs quickly, but to wait for a special box! But 12 days later, no box, which means even more time wasted for shipment, repair and shipment again! That was the last straw and I'm forced to sue them for $7500, which is the cost, time and wages lost with this fiasco! The court date is Nov. 18, 2010 in Santa Monica small claims court and I'm charging Office Depot with selling defective computers and insurance fraud! I will never buy anything again from Office Depot! They have signs saying 100% guaranteed, but they're more like some Bernie ** scam using clients' money to stave off bankruptcy!

It has now been 3 months and I still have not seen my key. Every time I call, the IT guy at this particular location keeps telling me that he has not received it. About a month ago, I spoke to him again and he told me that he had spoken to the company who ships these guys and said that "they had never received the order". I eventually give him the information he needs for him to re-order my key and I still have not seen it.

I just called him about an hour ago and he didn't even have the nerve to talk to me. He just old the young lady that answered the phone to tell me that he was on the phone with the company at that time and that he will call me back tomorrow. We will see if I get a call back. I learned my lesson and I am never shopping at Office Depot again!

Nothing had been done on my return. I sat down with a different clerk and went through the whole thing again (in between interruptions to wait on other customers). The clerk said she would email me a proof later that day. It never came. I had to call again. Eventually, I received the proof but could not tell if the borders were correct so I called again the next morning and told them I was coming in at 3:30 and to have my proofs ready. When I arrived, the borders were off center (drastically) and the text was on the back of the card.

Also, cards that were portrait had text in landscape and the reverse for pictures in landscape. I pointed this out to her. She called another associate to help her who set up all the photos and text in about three minutes and told her to print them out on the note cards. I said I would return the next day. I looked at the cards when I arrived and they seemed to be alright. They tried to charge me a $25 design fee but I refused to pay it. When I returned home and started separating the cards, I found the borders were all uneven, some by as much as half inch.

What started out as a nice memory gift of a family vacation, this past summer turned into a nightmare. I am left with a box of unprofessional note cards that I am too embarrassed to give. On a positive note, there was a comment on my order sheet to "make sure these are not professional photographs I am trying to have copied because they are to clear." All of the Impress staff at this store (I had three working on my order) are all part time after school employees who have not been properly trained. I will have to find another store to make the cards for me. I am already out a box of cards not to mention numerous trips to this store and a multitude of frustration. I will never shop at OfficeMax again.

First thing that went wrong was I spent an extra $60 to have Office Depot "set up" the computer and install McAffee antivirus. The sales person took my phone number and explained that they would call when the computer was finished. 30 hours later and without a phone call from the store, I returned to the store to check on the status of the computer and they explained that it had been ready since the night before and they just did not call. I took the computer home and followed instructions to register McAffee products but was unable to access the McAffee website.

About 2 weeks later, and many attempts to access the McAffee website, I took the computer back to Office Depot in Hampton VA and waited for approximately 2 hours for them to unsuccessfully remedy the online registration problem with McAffee, then have me call McAffee who did not have a solution since Office Depot installed the software off the internet, and then finally Office Depot installed a disk version of the McAffee software and gave me the disk.

A month later, the MSI laptop computer's wireless card failed. After failed attempts to fix the problem on the phone with MSI technical support, I was instructed by MSI phone technical support to fill out a form that they emailed me and mail the laptop to them in California for repair. I took the laptop back to Office Depot a day later.

They attempted to repair the wireless connection but after 1.5 hours decided that it was a hardware problem. I asked them if they would swap the computer for another functioning computer and they said no. The computer was in my possession for 48 days with it being used for approximately 44 hours with Microsoft 2007 and McAffee software installed and nothing else; work conducted on the computer was from a thumb drive and off the internet.

I am now required to mail the laptop from Virginia to California where it will take 1 to 2 weeks to repair. I was instructed by MSI to pay shipping fees. I asked the computer personnel at Office Depot why they would not stand behind products that they sell and was told that I bought it and it does not matter if it is a good computer or a bad computer that fails. These things just happen, it was my responsibility.

In the meanwhile, I asked for a DM's phone number to discuss the situation with. I called the number and was told he was not in and that they did not have a phone number to contact him to leave him a message. I was told to call back between 8 and 5 and I should reach him there one day over the next two weeks! I asked how they would contact him in an emergency and they said email. I requested they email him my message to call. 48 hours later, he still has not called. And the laptop did not arrive as promised.

I called the customer service number and waited 15 minutes for a supervisor. All she could say was I'm sorry, I'm sorry. I called for the DM again and was given another number. I called that number was given another number. Office Depot has the worst customer experience ever and I will never do business with them again to buy so much as a pen. I wold have paid more money at another location than to go through this mess. And here it is my child's birthday and no present. Way to go Office Depot!

Not only is this poor customer service but an inconvenience. The Assistant Manager reports that this store did not have my desk or filing cabinet in stock but that another store had many. However, when I made the order online it showed that the other store mentioned had none that I could purchase and that this store had several. The inventory was incorrectly stated and the Assistant Manager did little to correct or save the sale. I have little confidence that these orders will be filled correctly or in a timely manner so I requested that the orders be cancelled. Hopefully my credit card will be credited in full. I don't plan on making any other purchases from Office Depot online and would not recommend the pick up service to anyone.

Another 10 days go by and I get a call saying that my computer works perfectly. I go in and work the computer for 15 minutes and leave with the computer. One and a half months have gone by, 2 days later the computer crashes. I reinstall the installation discs. Curiously it only takes 3 hours yet the Office Depot staff said it took 6 hours (I still have not figured that out). It is not obvious that Office Depot have no knowledge on how to fix computers or how to test them. I call up HP, spent 1 week on the phone with India and they run me thru all the diagnostic test that HP includes with their O/S. Everything checks out. Meanwhile I have had to reinstall the discs 3 times during this period.

Finally on the last try on, one disc will install so now the situation is grim. I find a recommended independent computer tech in town with certification and we sit down and test every signal component in the computer using off the net software. Finally, we find that the Nvidia graphics card when tested reaches temps of 89 degrees. We tried replacing the card with a low profile one and the cooling fan fails to turn on. We test my old Nvidia card in a different computer and it works fine.

It may be that HP did a poor design of the computers cooling system allowing the card to overheat. The overheating problem over 4 years caused the micro solder under the slot to melt thus the erratic nature of the computer. Disconnecting the video card the computer loads and runs but of course the video image is not the same quality. The tech now has about $200.00 of his time into the computer, a new mother board that costs $200.00, new video card at 150.00. Due to the design of the case and the tallness of the Nvidia card poor circulation is guaranteed. At that point both of us concluded we could invest $550.00 into the computer but what other components would fail due to the overheating problem?

So I gave him my computer in lieu of paying his labor charges. There were enough components that he would come out even or a little ahead. Now it has been 4 months since I have had the use of my computer. I go back to Office Depot and asked to speak to the manager. He sends out his assistant and refuses to speak with me. His assistant drags out the 7 page agreement that says that Office Depot will not be held responsible for anything. He goes on to say I should have returned the computer to them before seeing outside tech service. I said, "Are you kidding, your repair place in California did not do any of the testing that is usually done and twice they returned the computer not working correctly".

I am out $350.00 to Office Depot, $53.00 to HP (their charge to provide over the phone tech support), essentially $200.00 to the second local computer tech, who took my broken computer to salvage the usuable parts that he could sell, plus the price of a new computer, $750.00. I will not let this rest. I want justice and will seek whatever legal measures necessary. I might add that Office Depot carries HP and pro ports themselves to be a service center. Nothing could be further from the truth. Their staff is poorly trained and can't tell a working computer from what that does not work. Their manager is an **, each time I would come in he would hide in a corner and have one of his lackeys running back and forth relaying message. There is a real problem with that man.

I was told they could not exchange my product for two reasons: 1) I did not purchase the product at "this " store location. Since when was Office Depot a franchise? 2) and the date on the box was expired, which I had arbitrarily dumped the cartridge into as I was recycling other ink cartridges. This was simply an excuse not to service me as a customer, despite me having a valid receipt.

I was basically told that I would have to go home and look for the current "non-expired" box as HP had changed their packaging and take it to the other Fort Lauderdale store where the receipt was from, in case the other other store was selling "expired product". The fact of the matter is simply this - I had a valid receipt and a defective product, which should have been exchanged.

This is not the first time I have had this experience over their ink. The last time this happened I was trying to buy ink for another printer and I was advised to purchase the "Office Depot" brand, which the store clerk picked out for me. Later, when I went to use the ink, I realized the ink I was sold was not compatible to the printer and this time, I did not have the receipt. Again, I merely needed to exchange the ink for "their own brand" and I was denied the ability to do so.

When I got home, the card was not the correct card for the camera. I went back to the store, it's about an hour round trip. The manager said he would refund my money and find the right card. I got the refund, but he charged me $2.25 for a restocking fee. I asked him how he could charge me a restocking fee when it was the fault of the clerk, who told me that was what I needed. He said that was just their "policy".

I wasn't too worried about the $2.25, but it was just the principle of it. (I'm not demanding a refund, although I did ask him if the clerk could give me my money back. After all, it was his fault. The manager did not have a sense of humor.)

He said he'd find the right card for our camera. He found it, but said, "I'm pretty sure this is it. " So I asked to open the package and we'll make sure. He said he wasn't allowed to open it. I asked if he had a pair of scissors, I'd do it. He said I couldn't open it until I paid for it. But if I opened it, and it wouldn't work in the camera, he couldn't give me a refund, because the package had been opened. I was dumbfounded. I asked why, the answer, "It's against our policy."

I finally told him what I thought of his policy and walked out of the store. I bought the memory card at another store. They'll never see me in another OfficeMax. And unfortunately for them, I've got a big mouth and know a lot of people.

I complained to the manager and he looked for another used cartridge to fill but could not find one. I asked him for a discount since I would have to buy a new cartridge and the fault was not mine. He refused to offer me a discount to make up for the damage. I have been a long time customer with this company, however, since this is their policy, I will not shop in their stores in the future.

Anyway, I confirmed my order with her and I was told that she released the order again. I will get my order delivered by 09/13/2010 and an email soon regarding the shipping. Unluckily, nothing happened. So I contacted customer service again and found that status of my order never changed since my initial order on 09/02/2010. Totally, I spoke with 3 different representatives of customer service for days, for nothing. On 09/11/2010, still no shipping or tracking. So I called the customer service and eventually canceled the order. I had to purchase the moving boxes in Amazon again with express delivery service because I am moving out this coming Friday.

I showed him the advertisement I had printed off the internet and he still would not give it to me at that price. I had to call customer service. After threatening legal action, they finally called the store manager with me on the other line and made him give it to me at the advertised sale price. As the manager was cashing me out, he told me I qualified for a $25.00 MaxPerks savings on my next visit due to the fact that I spent over $500.00 on this purchase. All I had to do was register for the card and it would be activated in a week or two and I could come in and get $25.00 worth of merchandise for free.

When I check to make sure the card was active and found it wasn't, I called customer service and spoke with Rebecca who informed me that MaxPerks did not apply to computers and that OfficeMax could not honor the store manager’s promotion. She apologized and said this particular store is constantly doing this because they get points for signing a certain amount of people up for The Perks Card offer. This company has such poor customer service. They have to lure customers in to their stores with false advertising and fake promotions. I will never shop at OfficeMax again nor will I recommend them to anybody. And if I hear of somebody going there, I will suggest they shop at Office Depot or Staples instead. On top of that, I will be calling the BBB and reporting them. This is lousy business practices. If customer service was aware that the store is known for doing this (per Rebecca), why do they allow them to continue?

However, I too, am a working citizen and cannot afford to be taken advantage of or at least have a manager come up and talk to me. The sales representative, I know, was doing her job. It is frustrating after working two jobs to have to deal with this kind of situation. I apologize if I was rude to the cashier. I don't know how to get the problem solved. I'm still out money with no product, and the kids don't have what they can use for school. I now have to shop elsewhere to hope I can get a better deal on the items that I need. So, it would be great for the future not to have to repeat this ordeal again. Once again I apologize.

I'm just frustrated, and now have to find another place that can accommodate the needs at a cheaper price. I'll most likely go to Walmart because they have what I need and won't give me the hassle. I also was missing some items from Walmart and explained to them what had happen and they gladly gave me what I had needed and showed them on the list that was missing. I also told them if the items showed up I would return them. I assure you if I had not made a good attempt to find them I would not have bothered to come back. I clearly spent a lot of money and time and it is frustrating when I can't get some type of compromise. I offered to re-buy them at $1.00 a box knowing I was still going to be short the five but not $15 or $10 so that they would not have to take a loss but they didn't want to do that either.

Since Office Depot is a national chain, on 8/15/10 I went to the Laredo Office Depot store on San Bernardo Avenue to explain my situation to the manager. To paraphrase her, I was told, "Too bad. So sad. Call the service repair number. It is not our problem.” So I called the Office Depot in Antioch, TN where it was sent to repair in the beginning to be told the same thing: "Sorry... call repair." Guess what Office Depot? The repair techs will not call me back!!! I called repair three times before the screen went blank on the computer!! And I called a left a message 7 hours and 26 minutes ago. I travel frequently on business and the computer is the most highly important electronic communication equipment I need.

The second laptop came, and was damaged, and missing the remote. I returned it, and am still waiting for a credit to my credit card. I was given the option of another laptop that most closely matches the first one, and I ordered it. Now with two laptops on my credit card. It came on 8/10/10 and the WLAN is bad. OfficeMax will only give me the option of returning this one. HP stated that they do no refurbish the OfficeMax laptops, that OfficeMax refurbishes their own.

Stay away if they are not refurbished by the manufacturer. I have made over 30 phone calls on my cell phone since July 9th, and have two laptops on my credit card. Their customer service is terrible! I do not want to go through the entire return process again and have to wait for a credit. I am being charged interest now, due to my billing cycles, on the second laptop that has yet to come off of my card.

I called back east this morning and they said they would contact the store. They did and when I arrived at the store Erica and Sharon assisted me and said if I could bring the receipts back they would gladly refund the money. I did. When I returned Matt ** was there and the two girls were gone. Matt told me he was looking into this. I would not let him touch the laptop and showed him the properties showing the first access was September 2009 and that they sold me a used laptop stating it was new. He said he would give me another one and download Windows 7 himself. I said No I want my money, here is my receipt, and I do not trust you OR Acer. He refused. I told them I was filing a police report for fraud and would be contacting my attorney. They said, "ok. Our store policy is no returns after 14 days."

I am a teacher and I was buying $1 post it notes (buy 2, and get a free tote right there on the display), 99 cent OfficeMax college ruled paper, 50 cent Bic, 10 pack of pens. What did they charge me? No free tote, in fact, he needed the coupon then forgot to ring it up, then in order to return, needed for me to go to customer service, but no one was working! Paper for 99 cents - nope $1.49 and he couldn't change the price nor did he believe me and pens - nope they were a dollar too, and even with the ad in front of him and the sign, he said, no they are 99 cents, that is what they are ringing up! And could anyone fix it? No! Was anyone working in customer service? No!

So, here is a frustrated teacher buying supplies for classroom, and lured in with false ads which by the way, nothing rang up right! I was overcharged by $4.50 (even after I tried to catch everything, they still overcharged me on other items). There was no physical damage but I will never be shopping there again! I was 30 minutes in line twice trying to get correct pricing only to be greeted by no help. I will not be shopping there again!

People beware. Trend Micro and Office Depot are simply a bunch of hucksters. This deceptive marketing practice is shameful.

I drove to the location that is 30 minutes away from home, and after I carted the equipment into the store, I was informed that there is a fee of $15.00 (or more, depending on the size) for each item that I wanted to recycle! I said that I called the store to ask if the items could be accepted for recycling and no one told me that there was a fee involved and the clerk snapped, "you never asked."

I want to do the right thing and have these old electronic items disposed of properly. Hoisting these items into my car and travelling uselessly for over an hour was just a frustrating waste of time and energy. I am also disgusted by the incomplete information that I received, as well as, the poor customer service.

Office Depot is trying to claim that they are helping the environment by accepting items for recycling, when it appears that all they are really trying to do is make a profit.

I asked to speak to a manager because I felt that they should have informed me when I made the purchase, just like they told me there was 14 days to make the return, but they did not. They are trying to nickel and dime their customers in this tough economy. They have lost my business and I am going to spend many hours telling others not to shop at Office Max. Walmart and others do not have these practices. No more Office Max!

So I left and came back. Got my disk and got home. This format was saved in a 2086KB pdf format. Too Grainy for me to use when converted into .jpg format. So I called up and asked to speak with a store manager and got transferred to the morons that work at copymax, who sent me an email with the same grainy resolution. Completely frustrated. Not worth dealing with them again. Will find someone to scan my ID in color. Out the money I spent also since I needed this scan for a job. Was not able to send the ID needed in a timely manner required for position. So this effected me financially.

Also, when I got home and plugged up computer, the anti-virus was still installing. I had to wait for installation to complete and the printer started printing on it's own from a document file Office Depot had created. I didn't have one set up yet on my new computer.The computer was also left requiring no password to sign on. Normally, all these things I could fix but because the Office Depot store had done this, even Office Depot support team, Toshiba,or HP could not fix. The printer finally quit printing all the store had, left on it after using 1/4 pack of paper and part of new ink cartridge. I spent 6 hours total on phone with these 3 support teams. The next day, I took the computer and printer back to the store and asked the manager on duty and sales associate to put the computer back like it was when I brought it in. The manager turned his back, as to walk off before I could explain the problem. The sales associate set the computer back to require password and removed all documents and icons he had created. He accused me of leaving the things in the document file he had created.

Before leaving the store, I checked and the anti-virus was still on the computer. The manager had to be called from a back room he had disappeared to. He said "are you sure you don't want this? " He grabbed the computer, turned it around, typed a little, turned back to me and said "OK, it's done. He left again and the clerk had to call him back to issue a credit to my credit card. With his attitude, I questioned what he had done. When I got home, he had set the fax machine as default, and no printer was showing. Neither me nor Office Depot support team could fix. HP finally corrected this, but both me and HP noticed the print in the address bar and on the home page was fuzzy. HP tried to correct it but couldn't. Toshiba finally corrected the print in the address bar but not on the homepage which is still fuzzy.

In the process of correcting the print, they removed some icons on homepage which I used to have. I couldn't remember what all they were because by now, I have made 2 trips about 200 miles round trip totals, wasted gas, 2 days, 12 hrs. on phone and have a migraine. Neither me nor my husband have ever received such treatment. The manager on duty and the sales associate treated us like 2 mangy dogs or 2 old dumb hillbilly senior citizens who did not have enough sense to own a computer. I know I am not very knowledgeable about computers but am not a dog.I will never enter the Office Depot again. The head manager was on vacation and has since taken over the problem with the manager on duty and sales associate to handle.

Unfortunately, I bought my warranty before they covered batteries, so I'm SOL as far as getting the battery replaced, but I'm in luck with the cord. They're sending me a new one. Psych! I get my laptop back today and the only thing in the box is the laptop. No cord, old or new. No battery, old or new. Just the laptop. Of course it is Friday evening and the repair place is closed. So who do I call? Office Depot of course. Their PSP office. They will be happy to send me a new cord. They can't do anything about my battery, though. Here's the good part, my cord will be here in approximately 14 days. So by the time I get a cord and a battery they will have held my laptop captive for approximately 45 days. I will never, never purchase another thing from Office Depot.

The warranty was $189.00, so now, because of the series of their mistakes, they said it would cost over $1,300 to repair. They want to issue a check for $649.00 in total. My price for everything, including tax, was $1,144.71. The 18.4 laptop with same features, is no longer available. The warranty was also misrepresented. They said that if there is anything wrong, just bring it back for a replacement, or the full price. That wasn't true either.

The damage was small, and my son said he would fix it, but said we had the policy, so let Office Depot handle it. Toshiba also said we could have sent it to them, but that was after the fact.

On top of all this, they could not find me a position that was closer to home even though I had 5 stores closer to me. I had to drive a half an hour in heavy traffic to get to the store. The thing that I am unhappy about the most is the bait and switch hiring practice. Now you see folks that not only do they treat their customers poorly, they do the same to their employees. Now I am forced to look for a new job and I have a bad mark for the first time on my work history. I am a Navy veteran who has an honorable discharge, so hopefully, this will carry me through.

When I spoke to them again I was told no, that I have to get the chair repaired by the manufacturer. So now I am stuck with an extra chair that I have no use for. Every single person I talked to at the company tells me a different story.

I chose the option to pick up at my local store, and called ahead to see if I could make pickup that day. I spoke with Mark, and he informed me that I could. He also said that if the website advertised that price, that they would honor it. Especially since I had already paid for it online. Well, that all changed within a matter of minutes. I went in to the Office Depot in Douglasville, GA and waited for Mark. After a few minutes, I was told that he was on the phone with his district manager (who I'm sure he called after he hung up with me). He came out to meet me, and I could tell that he had bad news. He said that my order would have to be placed on hold until further investigation because of a pricing mistake on the website. Keep in mind they had 7 of the desks in stock, and 5 of the matching hutches as well.

So, I had already paid for items that were available for pickup based on an ad on their website, and confirmed before I drove to the store that I could pick it up with no problem, only to be told just the opposite upon arrival. Oh yeah, and Mark offered to knock $30 off the original price of $219. HA! Let me throw a side note in here: Mark told me that after speaking with me that he got on the site himself to try and purchase the combo for his own personal use. Really? What a hypocrite! So, I left. Disappointed and frustrated.

I then decided that I'd just talk to the district manager myself, and I called back to the store to find out how to reach him. They gave me Office Depot's customer service phone number. And this is where the real fun begins... I called and told the foreign lady that I needed to get in touch with the district manager for my area. She proceeded to ask me why. So, I explained the situation. She assured me that she could resolve my issue without the district manager being contacted. I thought I'd let her try. Big mistake. She said since the store didn't honor the price, that we could just change the order from a pickup to a delivery. That sounded simple enough.

To make sure, I asked her what price my order showed in her system, and she confirmed the $42.79 amount on my receipt. I then asked her if that amount would still be honored if she changed it to delivery, and she said yes. She said she would have to place me on hold for a second to process the change. The phone hung up. I called back and explained to her sister or cousin what had happened, and she said my order had been cancelled!! I assured her that it shouldn't have been and that the previous rep. had offered to merely change my order for me. This new rep. then told me that they could & would not honor the price I paid for the desk/hutch combo. An intense debate followed, ending in me asking for a supervisor. She put me on hold. A few minutes passed by, and she came back to tell me her supervisor was busy. (A ploy to get me off the phone. ) I told her that was fine, and that I would hold until he/she was available. She was obviously disappointed that I called her bluff, and started to plead Office Depot's case again.

I told her that I didn't want to hash this issue out with her, and that I would wait for her superior, and she shouted: "Fine! " I was put on hold again, only to be hung up on for the second time. What a joke! I was only taking advantage of an offer that was advertised on their website. While I of course thought it was too good to be true, how was I to know the product wasn't being discontinued for some reason? It isn't my job to make sure their coupons and sales are correct. It's only my right to benefit from them. I'm not sure I'd be so upset if the amount hadn't already shown up on my bank account, and getting hung up on twice by the English-illiterate twins didn't help either. Is their anything I can do to force them to honor this price? I was charged for an item, but wasn't allowed to pick it up. I drove all the way to the store where I was supposed to pick it up. Wasted the better part of my day in unfriendly debates, and didn't get the item I was so looking forward to having.

Late Wednesday, I called again and received the same treatment. I feel that this is a bait and switch and they should honor their original coupon. The crux is that I still have the email and the l-shaped desk and hutch are featured on the front. Yes, I emailed the email back to them so that they could see the picture. Still waiting. When is the sale over? Total Price without sale is $1719.22. Price with sale is $999.26. Big Difference!

Something do not sound right to me so I went home and called the cooperate office customer service line. I spoke to Gail she informed me that office Max policy of return was 30 days and that the assistant manager could have help me and told me to go back to the store and speak to the assistant manager that he could take care of the problem. Come to find out that the associate that I was talking to was the assistant manager. He informed me that the wrapper had been opened and the cartridges were different and they did not have the Office Max sticker on them. That is exactly what I was trying to tell him that these re-manufactured cartridges were not re-manufactured. That they were just wrapped up.

So now I am out $60 and have no ink cartridges. To me, this store is stealing money from their customers. They know that they can get away with it because customer will not do anything about it. They are making millions on robbing people this way. I was duped. I think I was robbed. The economic damage I have is that I am out money and my time. Emotional distress that a store can steal money from people and we cannot do anything about it.

The item in question was a Hewlett Packard Deskjet D2680. It normally sells for $69.99. It was on sale for $59.99 that was to be further discounted another $10 with the coupon. I had asked a member of the staff about this earlier in the week and was assured that the total price would have been $49.99. Sadly, I wound up paying more and I am now aware that OfficeMax has a 15% restocking fee. What is up with that?

I have been doing business with the store for at least a year and I am very disappointed that such a thing would take place given I went to such lengths to make sure everything was the way it was supposed to be. I feel like I was duped and I feel I won't be shopping there much at all in the future!

The specs on the printer say it can hold and print up to 50 envelopes at a time. Does not happen! I tried numerous times, to no avail, so I was thinking I was doing something wrong. I called HP support, only to be told they do not have any printers at all that will print more than five or six envelopes at a time! That's not what the product description says!

So I called Office Depot about returning this fraudulent printer. I was told because it was more than fourteen days out, there was no way they would take it back; no refund, no exchange. It's store policy, and they will not sway from store policy. So now, my boss has paid too much for a printer that will not do what is needed in our office, and there is nothing that I can do about it, except pay my boss back for the printer, since I was the one who chose the stupid thing!

The attitude of the personnel at Office Depot, including the manager is horrible. They are the most unprofessional people I have ever met. Unfortunately, they are the only office supply store in our town! How much of a monopoly is that? The physical stress of dealing with the idiots at Office Depot is causing me serious migraine headaches! And now, I will probably end up paying the over $200 to my employer for making the purchase.

I called OfficeMax corporate office and told my store asking for some compensation for their salesperson’s misrepresentation. They told me though and are unwilling to do anything about it. I will never buy anything again from them and go out of my way to give them bad press.

After a day or so of looking for disks which were never found, Craig demanded that I go ahead and pay for service to the computer, and if it was not a virus then they would return my money. I have a warranty. Service the product. If then it is not covered, charge me to release the computer back into my possession. Throughout the ordeal, the proper Operating System Disk was never found. I have been through a move, divorce, and bankruptcy; have had disks from 5 separate computers, and my boyfriend's sister lost my external drive software and I don't know what else. I did have system disks, however they were to a Gateway, not HP like Craig demanded.

I have to leave town, Craig has complained that I haven't returned his call "on time", then told me I need to come get the computer. Well I worked that day, had a kid and a dog for which to make arrangements, and was on the way to NC. Told him I would be back Sunday. I was back Sunday. I just didn't get to the store until Monday, where I got the same kind of "it's my fault and problem" that Office Depot's merchandise doesn't work. The manager stated, "You were supposed to be here yesterday." I responded, "Well I'm here today." Then as he is getting my laptop, he erroneously knocked someone's external hard drive off the shelf. "Don't worry, that wasn't yours," he said. "I'm glad," I responded. No regard for the customer.

Now I'm trying to find receipts before my warranty expires. One phone number "Warranty Department" sent me to another, "receipt retrieval" who said,they can't help me. I guess I could go back to the store again, because the customer service is so pleasing. But the fact of the matter is the warranty expires in 2 days and the personnel in charge there sucks. I know I am supposed to cancel my daily life responsibilities in order to "fix" this problem- football practice, reports, dinner on the table , etc.

It is obvious Office Depot has no intention of. But be that as it may, since I had to search several days for disks, provide transportation for services and products, attempt analysis of the technical problems, coordinate services with other departments. Couldn't Office Depot just send me a check? Minimum wage is fine, and cheaper than what you are now paying.

On top of that, the "managers" were incredibly rude, telling me that they never allow returns without receipts. They obviously have no clue about the value of a loyal customer versus a flawed return policy. I will never buy another thing at Office Depot, and I hope they go under before too many more customers get burned.

I tried contacting corporate via phone and email and I never got a response. It seems to me this company doesn't like their customers. If I am going to spend my hard earned money with a company, they better make an effort to make me feel welcome. Instead, Office Depot thinks all their customers are criminals and will laugh at you if you tell them they lost your business. Funny thing is, I was a loyal customer and bought all my business supplies there. They lost thousands in sales, business and referrals from me.

I am 5 days away from that expiring. I called HP and they told me for 57.00 they would find out what was wrong and for 400 they could fix it. This is outrageous. Neither business will stand behind their product or honor their warranty. I use this computer for work and now have lost 4 days of work because I can't afford another computer.

Later, I found out Mike is the store manager at Union City. I went to their Fremont store to give it a shot. Chris, the floor manager offered me store credits first. Since I was told by the Office Max corporate that I could get full credits, I asked Chris to call corporate office to get authority. He called and told me that I could get the full credits, only to return to the original store. The next day, Jan 6, I went back to the Union City store, Mike offered me store credits, instead of a credit card refund, and asked me to pay back other purchases on the same receipt, since I bought some discounted items along with the laptop. I was very upset.

I called Office Max office corporate office again. They told me just keep trying different stores. The return is handled by each store manager. I started trying 6 local stores in the bay area; Redwood City, Sunnyvale, Santa Clara, San Jose, Campbell. All those stores pushed me back to the Union City Store. Only the manager at Campbell told me that I can, one day earlier, he would take care of me. When I finally get to his store, that was the 15th day after Christmas. I cannot believe it. This is the business model of Office Max. Comparing to my shopping experience at Wal-Mart, Target, Best Buy, Office Depot, and Staples, I wasted my time and money. I'm so mad and frustrated. Me, my friends, and families would never do business with Office Max.

Christina, an employee, told me it was my fault for not checking her printout with the address that she made. So Elias got on the phone and right away began to justify his self without acknowledging me. Since I am out of town, a friend went and repaid to deliver the product. When he returned two days later, Elias would not help him. He just said, "Go to ups.com."

I want my money back for a product that has failed. I also want to know what I paid for if McAfee will not accept it. I am out money and my HP laptop is at risk of viruses because I am not protected. I feel Office Depot did not tell me the truth about having tech service as McAfee says I don’t. I paid money for nothing.

They just cannot take this back even though it is unopened because it has been well over 14 days since I bought this item. I cannot believe that OfficeMax dares to have this kind of return policy in the 21st century. The first store that I visited in Novi just plain turned me down. I called the store where I bought this item and got the same answer except that the management at the store was not happy with their own return policy as they have received many complaints already. They begged me to contact their corporate office to express my concern. I cannot return the product even though it is not open and remains in its original packaging.

After a few moments, he referred to the back of the receipt which states "A restocking fee may apply", with no indication what products it applies to. I am aware of retailers that have restocking fees for computers and technology and open boxes. If the return policy was clear about "restocking fee", I would not have purchased the chair. I will return to Office Max on the Monday morning, and speak with the manager of the store. If the manager insists on the restocking fee, I will contact the corporate offices, and if this is not resolved, they will have lost a customer, as I will not step foot in their stores again.

I signed for my chair and had my son bring it upstairs. I opened the box and started to unpack the items to assemble the chair, when I opened the box for the stem of the chair, a piece of plastic fell out. I pulled the item out to find the whole top was cracked and unusable. So I called the number for customer service only to get somebody who sounded like a kid. I explained to him what was wrong, and he asked me for the shipping number, so I took the order slip that was taped to the side of the box & in my frustration again asked which number he needed, the reference number or the invoice number, because I didn't see anywhere where it said shipping number. He answers yes, I asked again, which number do you need? The reference number or the invoice number?

He then tells me that I'm breaking up and he can't hear me. I could hear him just fine so I repeated my question on which number he needed. Finally, after giving him the invoice number, he places me on hold and sends me to another person. I tell her what the problem was so she places me on hold for about 10 minutes to schedule a pick up & exchange date. I asked if they can't just bring me the part that is broken, but she says that they have to exchange the whole chair.

I ask her when they will be able to do this and instead of giving me an exact date, she tells me that it will be within 1-3 more days. So now, I have to wait at home again so I don't miss them when they come to exchange the chair. Why can't they give me and exact date & time? I thought that was what she had put me on hold for was to schedule a date & time to exchange it.

So far I have to say I am not impressed with their customer service skills, not only did the first guy I speak to sound like a kid in high school that had no idea what he was doing, but then the second person not giving me an exact date & time to exchange what should have been in brand new shape to begin with.

Three of these coupons could be used each day toward the purchase of merchandise. This means that of each 25 cartridge return, it would take eight days for you to use up the coupons issues. Printed on the coupon is a policy that prohibits the sale or other transfer of the coupon to another person. If I turn in 25 cartridges each day, I would accumulate 22 extra coupons each day or 7,665 coupons in one year.

After a while, the policy was changed so that I could only turn in 5 cartridges a day. I could still use three of my $3 coupons a day, which means I was only accumulating 730 coupons yearly. About a year ago, Office Depot quit giving the $3 voucher coupons, instead putting the recycling credit on a rewards account.

The $3 voucher coupons were still honored against my purchases for maximum of 1,095 cartridges per year. On Sunday, January 31,2010, Office Depot told me that they would no longer take any of the $3 vouchers that they have issued over the last years. This means that the 5570+ coupons I have left are now worthless. If that's the case, I most certainly would not have taken my cartridges and donated them to Office Depot over the past few years.

They took me to the alley of the memory with no clue what I was answering for. I suggested I would like to look up the product before you tell me fend for yourself. I cursed him out. I asked for the manager who rather told me to calm down. I cursed again. I don’t believe this. I was ready to spend 500 dollars and I was being treated as if who cares. Only when I said I was writing corporate that I got bad customer service. I’m so upset. I’m not going to bother editing this text. I will never go to OfficeMax again.

I gave up with Office Max and went and bought another ink cartridge on my own at another store and guess what, it works perfectly. I can not believe after everything I went through Office Max, the manager was not there to assist and make sure I received one that worked. Actually the ink cartridge was from 1997, 4 years ago. Unbelievable! I'm out money but learned a lesson. It's worth the drive across town to go to the other office supply store. I lost work, and lost money.

When it arrived two days later, my husband & I started assembling the desk, only to find that the desk top (which was at the bottom of the box) was broken. I immediately called the number on the receipt as directed. The man I spoke to told me that because it was still within the store's 30 day return window, I would need to bring it back to the store. I asked if I could just bring the damaged piece, and he said, "no, you have to bring the whole thing." So now I have to disassemble, repackage, and load a desk that was too heavy for the sales clerk to move? And bring it back to the store?

The next day I went into the store to talk to the manager. He then told me that there was nothing the store could do because it was the delivery center's fault. He said he wouldn't exchange the desk, because then "he'd have to eat $200." Well, guess what, so have I .because I now have a desk I can't use. He told me to call the Delivery Center even though I already had, and gave me a different phone number.

When I called the number he gave me, it was a random lady at Office Max, who had to transfer me to Customer Service (it was not the Delivery Center). The customer service rep I talked to said that I would have to call the shipper directly, because it was their fault and they would have to pay for it. He gave me yet another phone number. Upon calling that number, I reached a company called "Box Deliveries. " The woman at that number said they didn't carry desks, and had nothing to do with Office Max. Then she hung up on me.

So today I called the number and asked when I could expect my part. Guess what, it's on back order. The rep had no idea when I would receive it. Honestly, I don't anticipate that I ever will.

Our next plan is to disassemble the desk, haul it back to the store, get our money back (hopefully), and never shop at Office Max again.

I ordered that specific model for the features and price. Now I am stranded without a fax machine.

The truth is I never spoke to him! This sub-standard service had cost me $205. It’s very disappointing and I’m appalled. I just received a call this morning that my PC is now fixed. I have yet to determine whether they truly fix it or not. Stay tune! Economic or physical damage was huge inconvenience and time delay! I was not able to complete my work at home on time due to this PC issue!

After I handed her the merchandise ticket, she smirks at me and said that there's been too many customer returns and why can't customers makes sure they’re purchasing the right item before checking out. I was appalled. I said to her it's after Christmas and there are going to be returns, whether you like it or not. Furthermore as long as a customer has their receipt and the product is being returned in its original condition, it shouldn't be a problem. Then she gave me a look of contempt. I completed my purchase and later on I called the corporate office of OfficeMax with my complaint. I soon received a call from the store manager of that location and he assured me that he would get to the bottom of what had happened.

The next day when I returned the cabinet purchased in error, I asked for assistance with getting it out of my car. The clerk smiled and asked me to wait until he rang up a customer or two, even though I was the next person in line. I then went and asked another associate to help, who immediately retrieved a dolly-truck and got the item out of the car. I later called the store with a question about assembling the cabinet because it proved to be a bigger project than I could handle. This particular associate said that, no, once the merchandise has left the store, a customer couldn't bring the item back for assembly. I then asked her to double check on that as I was offered that service at the time of purchase. Without responding, she placed me on hold. After 3 or 4 minutes, the call disconnected. I called back and repeated my request. After holding for almost 10 minutes, I hung up.

I will not be shopping at this particular store ever again. I rather travel 25 miles to another city to shop for office supplies. The customer service at this OfficeMax is the worse I ever encountered. It's obvious that the people working there don't fully understand what customer service is. Most of the time there is only one checkout lane open filled with customers while sales associates are just standing around talking. I have had several other related incidents at this store, but I refuse to let this one go. It's time that something is done about this. There are plenty of responsible, reliable, customer-friendly people who would be more than willing to work and do a good job at it.

I hate to see people lose jobs during these difficult times, but some people just don't deserve them. A job is more than just collecting a paycheck. Bad customer service can be damaging to a business. Thank you for reading. This resulted to inconvenience and unnecessary stress. I am a dialysis patient and I have lupus. Situations such as this are really upsetting for me, which can result in me being hospitalized.

So HP went through this step by step direction to reboot the computer. We did that the computer work for maybe a few months and then it started the same thing over again. We called HP again and they told us that we needed to call the store. It ended back with HP and they told us that we had to do a total recovery and that we would lose all the information stored on the computer--this was a big inconvenience. We lost everything!

However, the computer did work a couple more months and yet again it crashes to the point we cannot reboot. Of course my husband took the computer back to the store again and they told us to call HP, again! This is sad; then he calls HP again and they tell him how to take the computer apart and that it needs a new hard drive. This should not be my problem. That is the reason that I buy warranties, so I do not have these problems. Someone needs to get with OfficeMax and get their stories straight on who is responsible. They could be giving away stuff with warranties and you will not go in there again. This is really sad. Please, any help that you can suggest on how to get this situation handle would be gladly appreciated.

I had to work the next day. On the following day, I sat down to print my work and realized the ink cartridge was not working. I tried a few more times and decided to take it back to the store. I live right around the corner. I walked in and there was Gary. I asked him if he remembered me as I had just had my ink cartridge filled and it was not working. He said I looked familiar. He then sprayed a solution all over it and put it through the machine to test, and replied it was empty. I replied saying it was never filled then. Gary replied, “I highly doubt that.”

He's calling me a liar. He reached in the drawer, pulled out another same number ink cartridge, which I thought was weird as it was used and open. He ran it through the machine after spraying it with solution and said this one is full. However, I noticed on the test strip it that was all scratchy ink, which makes sense because that’s how it looks on my paper when I print. It’s obviously broken! Not knowing at the time, I can’t believe he was that rude to pretty much say I'm lying and some other sarcasm. I went home and the next day, I put it in my printer to try to do my same work that should have been done days ago. Guess what its printing? All scratchy looking letters.

I called Office Max and a woman answers the phone. I told her the story and she said they were already closing. She asked me to hold on and passes me off to some kid by the name of Aaron, who has no idea about what’s going on. He told me to come in tomorrow at 10am. Why is it that I can get another bad ink cartridge be called a liar and be given another broken unfilled ink cartridge? I can’t believe the customer service at this store. My work needed to be shipped out before Christmas. Now, people will not receive their packages before Christmas for which I will receive horrible feedback on my website. Three trips to the store and still nowhere!

I asked to speak to a supervisor, and the supervisor told me that between 8:30am and 5pm, I would get my desk on 12/24/2009. I asked for a tracking number. They couldn't find one and said shipping goes home at 3. Really, 3pm? Why would shipping close at 3pm? Come on. I called back 2 hours later and spoke with **, the supposed floor supervisor. He escalated my issue, but no one was in that department until Monday, the 28th. So that's useless. He said shipping works till 5 regardless when they are gone and that it is very common for items to be shipped with no type of freight tracking because their 3rd-party carriers don't want to be bothered with people calling asking about their stuff.

He advised that shipping would be open tomorrow between 7 and 5 and that if I could call back, maybe they could get some info. He just wanted me off the phone. Office Depot, why even offer 24-hour customer service, if the people working can't provide any information on an existing order. I guess you should just state you have 24-hour sales taking and not customer service, as these people were more interested in if there was anything else I would like to order. Why would I want to place another order when I can't get my current one. Wake up and get a clue on how to treat your customers. I will never step foot in your store or visit your website.

I drove over to the store this morning as planned. I have bad knees and use a cane so I trudged to the back of the store and found the display chair. A clear envelope contains a slip that you take to the cashier to pay for the item. There were about 6 slips left after mine. I walked back to the front of the store and gave the cashier the slip. She scanned it and said, they didn't have this item in stock. I told her that the young man I spoke to last night stated that they had plenty. She very bluntly said, "Well, we don't. Sorry." And that was it. I started out but turned and said there were several slips on the chair. She said the slips don't mean anything. Why the heck do you keep them if you don't have the item? I wonder how many more people trudged the round trip and found out the same thing. A “sold out” sign would have been nice too. Oh well, I won't be shopping there any more since their attitude isn't what I would call business-like. Sorry Office Max.

What I want to complaint to OfficeMax and that low-class store manager is that for sure, you can have your store policy but that have to be specified when purchased (e.g. Office Depot will tell you and put a sticker on the product, said no return after opened or no return after 14 days). I just feel like Office Max is trying to cheat customer and put small working on the receipt and think that someone will get hooked. Plus, they probably need more training on customer service on how to talk and explain to their customers. That guy who claimed he is the store manager is not even qualified for warehouse man.

On Tuesday, 12/15/09, I still had not received a phone call so I visited the store and talked to the manager, Eric (please note that Eric and Chris were both as helpful as they could be given the situation). Eric called the customer service line and we both waited 45 minutes before starting to talk to a representative (Barb). Barb told us that there were several of these laptops on back order and they "hoped to ship them on Monday." Eric said that there very well may have been 3 laptops at the warehouse, but there could have been 40 orders for those 3 laptops, which tells me that this system will likely have more upset customers that didn't get what was promised to them.

At this point, I had been lied to twice (I'd have the laptop by 12/2/09, and they would be calling me by 12/15/09). I asked if there was any way they could overnight the shipment and was told that is not their policy. So there was no guarantee I'd have the laptop by Christmas. I asked if I could get an upgrade or a similar computer for the same price. After another 15 minutes on hold, Barb said she couldn't do that. My options were to hope they actually shipped it when promised or cancel my order. I decided to cancel the order. After another 20 minutes of waiting for the manager to get through to cancel the order, I told him that I could probably call my credit card company and cancel the order faster than he can get things done.

Sure enough, I got through to my credit card company before he was able to talk to anyone. I did, however, find out that I had not yet been charged for the laptop. I wouldn't be charged until it was shipped. I left the store to go to look for another laptop to purchase. 30-45 minutes later, my wife told me that Eric had called to say my order was finally cancelled.

At this point, I am still waiting at home. Brad received a phone call within the hours of 5-6PM from a third party delivery. They told him the desk is not on the truck. We will receive the desk on Friday, after the holiday. What are we to do? So I took a day off again as I'm waiting for the arrival of this desk. Brad called, they told him "we will deliver within the hours of 8-7". They do not know what time they will arrive. As I was waiting the whole day, we received no desk on Friday. So then, Saturday and Sunday passed. Monday came, at this point, I am pissed (sorry for the frustration). Brad had called after work, which was 5PM. He spent 1 hour on the phone getting the runaround. He had spoken to a supervisor, who stated she will only give us a 10% credit.

What 10% credit? That is a slap in the face. We were guaranteed this desk on 11/25/09. Then she had hung up on him after being on the phone for a whole hour. You've got to be kidding me. I then called when we arrived home. A representative named Manny received the call. I requested a supervisor, then I got hung up on. So then I called again, we have the right to know where and when our purchase will arrive at the house so we can make arrangements on who is staying home from work waiting for this delivery. I called again, I spoke with Malika. She said, "We will receive the desk tomorrow, Tuesday, for sure" and that the third party delivery will call us within 2-4 hours. This was on a Monday evening, which we never received a call.

We did receive the desk at 3PM, Tuesday. But if I would have known we would be treated like crap and being lied to for $162.36, we would not have made that purchase at Office Depot. We were going to purchase the whole set bookshelf and the filer, but we do not want to deal with poor customer service. I'm pretty sure you can see all the phone conversations on file. This is ridiculous. I hope these calls were being recorded so that in the process of training individuals to work for Office Depot customer service, this would be an example on how not to treat customers. In the end of all this, I think to myself as a manager that I would want to make sure every customer leaves my store feeling good about their experience and purchase they made with us. This just shows that there is poor management that doesn't care or expect their employees to perform quality and concierge customer service.

I was told that they cannot take back any order that was delivered and I need to call the toll free number to arrange the return. I called the toll free number and was told that someone will be stopping to pick up the item (anytime between 8:30 - 5:30). When I asked about how the item should be packaged and the label for the package, I was told to address the item to Office Depot (no address, no label, etc.). Another question I posed was how do I know if it's been actually picked up by someone. The person said "she doesn't know". She asked if I lived in an area that had experienced burglary lately or if it's safe.

- how do you not supply return label(s) to track the item to make sure someone actually picked up the item?

I will make sure I never order items online from Office Depot again and make sure everyone I know is aware of the policy. This is one of the most inefficient company that wastes resources (money, time, energy, etc.) when we are all trying to cut cost, time, etc., in this recession.

After sitting there for 2 and 1/2 hours listening to the store manager Stephanie yell at the customers and her subordinates, Stephanie told me that there's nothing they can do and laughed as she told me and jokingly told me to have a nice day! Finally, after threatening a lawsuit, she directed me to a store that is 20 more minutes down the road to help. By this point, it is 8:30PM and the store closes at 9PM. Long story short, I wrote customer service at customer.relations@officedepot.com. The senior customer service relations assistant told me that she is sorry and that the store manager from store 2282 will call me to rectify the situation. That was over 8 days ago.

Unbelievable that a chain office supply store can hire and charge such incompetent people to deal with the public. I'm never shopping here or any other Office Depot again. Staples is about another 10-minute drive from the house, but well worth the trip. Goodbye Office Depot!

We thought the problem may have been the individual, but come to find out the following 4 calls in the upcoming 2 days had the same outcome! No furniture, no delivery, and we attempted to re-order if we could only have one date to count on its arrival, but they could not guarantee that it would arrive that day. Also, this item was not on back order, but available here locally at the warehouse. It just makes no sense! The lady I was speaking with hung up on me when I explained that it was unreasonable for any business to require their customers to wait 4 days for a delivery that can take any 1-4 days to arrive at their address. This is just absurd!

Though I thought he meant to do an in-store credit, he meant that he was sending the debit back to my card which takes five to seven days. Rather, Office Depot simultaneously hit my debit card again with a reorder. So later, I got another call from the credit department telling me my card had been declined. I worked my way up the food chain, and finally got a so-called supervisor at the supervisor's desk. She assured me that all of this is, in fact, my fault and that I just need to eat it. She expressed her displeasure at my tone and told me not to issue her any sort of ultimatum although all I requested was some understanding as to the fact that this is also eating into my time and costing me even more money.

She also let me know that I'm free to shop elsewhere. My only other expectation was some basic customer service, and to not make me suffer additionally because of, as she put it, the system. She also told me that my order was driven from Georgia.

Five to seven business days passed without the money being returned to my card. We're now on "business" day nine (11 days in real time since I was told the money would be returned). I just called customer service again and am waiting to hear back from someone. At what point does their keeping my cash money (a debit card is a cash transaction) without the delivery of any merchandise constitute theft by fraud?

So be warned, do not buy from Office Depot, they are no better than Circuit City was. And we all know Circuit City did not honor their warranties either. They are out of business and I will never ever buy anything from Office Depot again and I hope they too go out of business. The damages are that I am out of $1,000 on a computer that I thought was covered and now, out of a computer that is needed for school. I will never trust to buy again a useless warranty.

So, I then drove the 25 miles back home to contact my financial institution as I thought perhaps someone accessed my account and cleaned me out! But, the bank told me no, that they couldn't see what the problem would be as there was plenty of funds. I got online and filed a complaint to Office Max. They sent a reply online that they would check into it.

I got a call on Monday from Dawn - mgr. from the store. Her explanation was that the check verifier they use didn't have enough "information" on me to process the account. I told her that I have had the same account for over 20 years and have used checks there before. She checked again and did call me right back, but stated she would need a copy of the check and other information so she could give to the company. I told her I did not want to be passing that info around! I explained that because of what happened to me when I checked out, I thought something criminal was done to me and I had to go and investigate it.

What a lot of trouble! She had wanted me to call the verification company they use so I could check it out with them. I told her I didn't feel that I had to go around and "beg" a store to take my business. I asked her, "Aren't you even going to offer me a gift card or something for all this hassle or to keep me as a customer?!" She reluctantly said she would mail me something, but didn't really want to as she thought "I didn't want to shop there anymore." What a hassle! I asked her if this problem has been happening to other people? She said she didn't know. I wish we had more different places to go and give my business to.

The manager refused to give me a refund and stated that I can only get the same item, or that she will bend over backwards and give me a gift card. I took the third TV and never opened it. I still have it, but I will never ever buy anything from Office Depot unless it's pens or pencils. I am finished with them when it comes to any electronics! I asked for their corporate number and the manager gave me the 1-800 customer service number. The manager's name in that store is Sarah.

I called to cancel my order. They didn't and wouldn't release their hold on my account for over a week for the phones that never shipped and cost me an overdraft fee. When they received the 2 remote phones and the base unit and phone, they gave me a partial credit for the 2 remote phones. That was July 10th. I called and they told me they would need time to research the discrepancy and would call me back. I called again July 13th. They said they would need 2 days to track the problem and would get back to me. I called on July 16th, and they told me it would take 2 days to track the problem and they would get back to me.

I called on July 20th and they told me that I would get the full refund that someone noted that 2 phones had been returned in one box but hadn't seen the other phone that was in a second box. They were all in the same box. They told me I would be given a credit for the full amount. July 24th - still no credit. It has been sent to Corporate and I should get a credit next week, maybe. I will never shop with OfficeMax again. You get poor service in the store and are totally on your own if you order from them online. I'll stick with Staples who treats you like they want to keep you as a customer when products don't work.

I have talked with at least four different customer service reps and still have no explanation of why this is a special order item, why it has not been shipped, or when it might be shipped. I also sent an email inquiring of same. The auto-response stated that I would receive an answer in 24 to 48 hours. That was July 13 and I still have not received a response. It has now been 15 days since placing the order and I still do not know when, if ever, this might be shipped or why it has been delayed.

I asked the assistant manager to call them on the store phone, which he did. I spoke to a female person, Matt, who told me that the only way to cancel the order was by not accepting delivery of the chair. The chair being scheduled to be delivered to a freight forwarder, that to me was not a good option. I requested that the delivery address be changed to my home address, but this could not be done either.

I was told to either accept that she, Matt, put in a request to state that the delivery address was incorrect or to speak to her supervisor. I spoke to the supervisor and was told the same thing. So I gave up. I called the freight forwarder to request that he not accept the delivery, which he agreed to do. I cannot however count on him or his employees to do so.

Here's the scam on this: The laptop was $549.99. He then charged me $82 for restocking fee? What do you restock out of an already opened item. I cleaned the laptop, took me hours to reboot the system and clean up everything and they are going to charge me $82 for the restocking fee? They can't do such a thing if an item is already opened. Why are they going to charge me $82? Just do not buy from Office Depot again. If so, just do not go to the computer section. Their PC's has got a lot of issues and a lot more expensive than the other stores.

I called the manufacturer, and they told me I would have to wait 5 days and bring it to a shop. I feel I should not have to use my gas after buying a $100 in-store warranty.

Mike told me in a sour mood that I couldn't get my money back, but he would give me credit since I hadn't read the back of the receipt and he would talk to the man who waited on me since I didn't know his name. I asked him how he was going to talk to him. It is just his attitude that really upset me. I have been a customer for many years, but will not go back to that store. Now I have a $53.86 credit that I don't have a use for.

The manager said, "I'm sorry. You can take it to Livermore (50 mile round trip) or you can take it to Walnut Creek (65 miles round trip)." The store had at least eight other antivirus software they could have let me trade it for. I finally did end up driving (65 miles at my expense) to Walnut Creek because the manager there had tried to intervene for me. I eventually did get my money back, but I will never do business with OfficeMax again. I can see why the store is going out of business.

I did something I almost never do. I looked up the line to Office Depot Corporate to complain! I happened to like this Office Depot store and have shopped there for years and years but after I was treated badly at the bottom, middle and top management (top management would not even talk!), I decided no more Office Depot for me. I went to Staples down the road and was treated very well. I had not been to a Staples before but now I am their customer for a long time, I predict.

I decided then and there that I was through shopping Office Depot. The following morning, I happened to be near the store at 1590 N. Federal Hwy. so I stopped in to return the remaining unopened Office Depot cartridges. The woman at the register I recognized as a long time employee, so I told her the problem I had with the other store. She told me that your Office Depot brand cartridges were guaranteed and that shouldn't have happened. I got your 800 number from her so I could call in my complaint and spoke with Kiara, who assured me that I would receive a call back within 45 minutes. So here I am 10 hours later filing my complaint since I got no call-back.

I feel that I should also mention that back on February 18th of this year, I ordered company laser checks through Terri. When I received them a week later without the logo, I took them back to Terri and she said she would take care of it. Don't ask me why I waited three weeks, but after three weeks, I spoke with Terri (this was on 3/17/09) about not receiving the checks yet. She called the printers right then and there and found out that whatever she had done to try to get me the correct checks hadn't worked. She said she would have to put the order through again. I got a refund right then and there and then called the place I usually order my checks from and placed my order with them. I was seriously disappointed.

I'm not sure if I will stay an Office Depot customer, but I can tell you for sure that I will never step foot in the store where Terri works again. If you don't stand behind your product, then I'm wasting my time shopping at your store. For me, time is money and I don't have any to waste.

It has been one week and my bank is still showing 3 active charges from Office Max. At no time was I prepared or warned that much money would be out of my account for an extended period of time. No one seems to have the answer when they will at least release the voided transaction. I was told 48 business hrs; it has now been 5 business days and still no relief in sight. I have spoken to many people and still no help. My bank suggested 2 reasonable answers that Office Max could do to at least get the voided transaction released. They refused both. Again, all of this transpired because they sent me a used computer in the 1st place. And I am still being victimized. Avoid Office Max at all cost!

Within minutes, I called the same toll free number and spoke to a different operator at Office Depot. The order was placed, then I requested to have a coupon added to my order. I was told that the order was already processed, and that it was too late to add a coupon. I wasn't aware that I had to mention a mailed coupon before giving my credit card information. Before the call ended, a group of males in the background began making loud references to the call I had made earlier. Overly attempting to annoy me, the male operator's voice gave an impression of rudeness in his call completion statement. I did not make a comment, but called back in twenty minutes and canceled my order.

On Friday, March 27, 2009, at around 16:15, I went to Office Depot on 1013 W University Georgetown, TX 78628 to search for a small profile computer for which its current specification had the capacity to support a Blu-ray player. I noticed the following Acer X1200-U1640A. I approached the acting manager and asked to see a display. He stated that he did not have that model for display. I asked if he could then pull the specification on the model. The acting manager did so; I reviewed the specification and was satisfied. I asked the acting manager how many of these models he had on hand. He stated that they had several, and then asked if I wanted one. I said yes. We then both proceeded to the checkout center. The acting manager offered an extended warranty, but I said "No, not at this point." We completed the transaction. The item, to the best of my knowledge, was sealed in the box, new and not returned or refurbished. The sale completed at 16:37 for a total price of $324.67.

From Office Depot, I went directly to my home, where I opened the box to inspect the items. After opening, I noticed that the front plate cover was slightly popped open at an angle and was not closing with light effort. I did not want to risk damaging the product so I went back to the store to have the item exchanged.

I returned to the store at around 17:15 and went to speak directly to the same acting manager and showed him the condition of the product. He inspected and concluded that the front cover had merely popped open. He attempted to close the cover using considerable force. That attempt failed. He then attempted to completely remove the front cover. In that attempt, he snapped the front plate, permanently damaging it. He then proceeded to the back to get replacement. When he returned, he stated that the item I had was the last one. He continued to see if the item was available at another location. He stated that he showed only one in the Austin area and asked if I either wanted it delivered to his store or if I wanted to go and pick it up.

I did not want either because of the cost of effort involved, and since there was only one product left, I would be out of luck if their inventory was not accurately updated or if that product was in issue also. I asked, instead, that I be refunded. He refused and stated that it was company policy that no refunds are issued for computers, but that instead, I can either exchange it for the same item or use it as store credit for another computer.

I argued that his store had sold me a defective item and that I did not believe that it was the company's policy to sell a defective item and not offer a refund. I also pointed out that it was he who completely broke the front plate off, making it impossible to fix and potentially voiding any manufacturer claim. He still refused a refund. I then reiterated what had just occurred and his company policy claim. He quickly approached and grabbed my arm. I pulled back and he released me. I told him never to approach me like that. I asked for the manager of the store. He then claimed to be the manager. I then asked for the name and number of his regional manager. He went to the back and complied with my request. I took the information and reminded him of his threat, and to never threaten me again.

I went home and attempted to call and leave a message with the regional manager that the acting manager provided. I was unable to do either, so I made my decision based on all that occurred: due to the refusal to refund on a defective item and fear of physical threat, I concluded that I should report the incident to corporate. I contacted the Office Depot's customer affairs and reported the incident. According to the representative, they will be reviewing the case.

One of the managers tried to help me a lot, but with no luck again. And again I had to call the credit card number. I don't know the name of the representative who tried to help me, but what a surprise when she told me, "You have 60 days to look for wrong information on your statement." After that she sent me to the store again!!! I will try one more time and of course I will close the stupid Office Depot credit card.

They are not honest about what they are selling! Don't buy a protection plan from Office Depot! A plan with the manufacturer is definitely worth it, even if it is more expensive! Also, under Office Depot's protection plan, I ordered a new A/C cord and they sent me the wrong one four times before telling me I need to send it in because they are so ignorant. They have to match the plug to it in person instead of sending me the correct one in the first place! This is a bad, bad, terribly awful service!

On Thursday morning, I called to inquire whether the order would be delivered. I asked for a return phone call by 8:30 that morning. At 9 am, I called them and it took 20 minutes for them to locate my furniture. The lady was rude and offered to refund me $60. I agreed. It took a week to get my money returned to my checking account. Apparently, there are numerous steps to get a refund which I was NOT informed of. This company had the rudest people I had ever spoken to and their customer service department has evidently forgotten customer and service in their job descriptions. I will NEVER EVER do any type of business with them again.

Once again, weeks passed by and I still did not receive the box. I called back in November and I was told that they actually needed me to provide them with the part # of the power cord and then they would send a replacement. I was not able to find the power cord until this weekend, so I called today to provide them with the part number and I was told that the claim had been closed and that since my policy had expired, they could not replace the part. I don't think that they have been fair because I was not informed that there was a time period that I had to call back with the information. I was also told by the last person that I spoke to that the claim would remain open until it was resolved even though the policy had already expired because I submitted the claim before the policy expired and it had not been resolved.

I honestly believe that they are trying to get out of honoring my claim and blaming me for not getting back to them soon. I reviewed the Terms and Conditions of the policy and it does not mention anything about there being a time frame for getting back to them with information. The reason why it's taken so long to begin with is because I was given incorrect information by their representatives and then they turn around and blame me. I did not once receive notification from them that they were closing the claim. I believe that it is something that they should do. But of course they don't want to have to pay so they blame the customers.

After many years of purchasing products in this chain of stores, I have never had such a horrible experience until now. The issue was with the store manager whose name is **. This was a young fellow who has the worst customer service ever. My mother and I had bought a Norton Antivirus 2009. When we inserted the CD, the software seemed to have a problem. Norton prompted me that we no longer could renew the Norton Antivirus by itself and that were obligated to purchase the internet security. The purchase was made cash. I went with my receipt and the only thing we requested was to exchange the software for the Norton Internet Security. I was willing to pay more money in order to receive something that would fulfill my needs.

Instead of at least hearing out the customer, the store manager ** spent a couple of minutes trying to get rid of me without even listening and letting me explain why I wanted to return the product. This really upset me. I, as the customer, have the right to at least explain the situation why I was there to return and request an exchange. I was not requesting my money in return. This was something that would benefit both parties. I would pay them more money for a software and I would receive the software that Norton requested me to purchase. However, this was not the case. The store manager ** was very rude, treated me as an ignorant human being, did not have any type of respect for my mother (who is a 60-year-old woman with a heart condition) and for myself (an engineering graduate who runs his own company), which I asked politely to resolve my matter, until he started to insult us and demanded we leave the store immediately because we were taking his precious time from work. We stated we could not leave until he resolved our issue.

How can someone in this type of position be so evil and not treat people with respect? All we were asking for was for respect, courtesy and to satisfy the customer's needs. The store manager ** got aggressive and threatened that if we did not leave the store, he would call the police on us. Can you imagine a store manager with the name of ** from Office Depot, who probably did not surpass 24 years of age, treat my mother the way he did? We were humiliated in front of all the customers for this young punk who said, "Get out of my store or I'll call the cops." This type of behavior should not be tolerated from anyone in this position, in any place of business. I will let my voice be heard until justice has prevailed.

I called Hewlett Packard, and they went through a number of operations over the phone with no results. They want me to pack it up and send it to them. If I do that, it will put me out of business completely. I use my computer for business almost around the clock. HP told me they will not replace the computer. What I would like is just to get a different computer. That is all. HP will not do it or help me; Office Depot will not do it or help me, and the warranty company will not help me. At this point, I am getting ready to either sue all of them, or just go down to the store and cause a scene. I have no place in which to turn to. I think that I will engage an attorney and sue everyone involved for misrepresenting all assets related to the computer and the lack of standing by their products and services. Can you help me? This problem is causing severe problems for me doing business on a day to day situation.