Office Depot Reviews

Items ordered did not arrive by the promised date. Call to Office Depot did not resolve problem. They claimed item was delivered and signed for. UPS tracking showed item was delivered 400 miles from my location and signed for by someone I do not know. Turns out the item was damaged in shipping and returned to sender. Office Depot promised to expedite shipping a replacement. Again, promised date missed. Second call was again met with claim item had been delivered. Order cancelled, new supplier found. Attempt to post a complaint on Office Depot's web site rejected. No negative comments allowed.

I went to Office Max to order toner for my printer because it is new and I never purchased toner for this printer. The customer service representative took my drum with the empty toner cartridge into the office, made some phone calls and came out assuring me that no store had the toner but that he could order it. He did that, gave me my receipt for $114.00 and home I went. I received a drum, no toner a week later. I call them up, went through my story and they assure me again they can send me the right toner for my printer.

The associate talked down to me because my 4-year-old child with autism was running at the store. She said my child was jumping on the pallet of paper and that I had to take proper care of him as it is a liability issue. My husband and I had our eyes on our son the entire time and he did not jump on pallet of paper. I told her that if it is a liability issue they should remove the pallets of paper from the middle of the customer walking aisles as it is clear any could easily jump on them. She started talking over me and giving me dirty looks. She said I should be taking proper care of my child or not bring him to the store. I asked for the manager. It was **. She continued to argue with my husband and I. She continued giving us her sarcastic looks. The manager stated that he would handle it; however; ** continued to raise her voice and giving her looks in front of the manager.

We have been ordering business checks from Office Depot for about 7 or 8 years now. Never had a problem until the last 2 orders. All of a sudden they put carbons in the checks - each order is for 2,000 checks. So when reordering this last time I very largely wrote on the reorder slip - NO CARBONS, corrected the name of the person whose name the order was in, and corrected the e-mail address. The order came with carbons (after 8 years of no carbons), the wrong name, and wrong e-mail address. I called the customer service line. The automated voice doesn't understand what business checks are and doesn't want to send you to "an agent" until you start yelling. The customer service center must be overseas. What happened to hiring Americans? Target does the same thing as well. Of course the center I need to talk to is closed. I had to repeat my phone number 4 times.

Office Depot has gone downhill in their customer service. In the last month, I have ordered only twice online. The first time I viewed a product it was online, in stock, and delivered. The second order had a confirmation of IN STOCK, but it took 1.5 weeks to receive only 1 of the two items requested and paid for! I had then called their 800 number not once, not twice, but three times trying to find out where my items were, just to get a runaround about why the second item was never received. I then refused to receive the item, period, and demanded a credit back on my card, just to receive a partial credit -- they discounted my return/refund 25%! This company is a scam, period! I will never, ever shop online to Office Depot again. In addition per Office Depot request I wrote a bad review back to Office Depot and surprise, SURPRISE, my review was rejected!!

I have had nothing but trouble out of this website since the merge with Office Max. Every time I try to order online when I go to check out it goes to like a text only screen and I cannot use my rewards card. I have spent over 400.00 in the last 2 months and it will not give me my rewards. I have called and emailed technical support and have not received any response or answers. I will be switching to Staples or a local office supply. I have shopped at Office Depot for years and since they do not view me as a valuable customer, I am done!

I cancelled an order so they didn't ship it but I didn't see money back to my account after 2 weeks. I contacted them and they acted like they didn't know I cancelled and claimed the order was shipped but I never got it. I'm not ordering from Office Depot again.

Huge promo currently going on for 20% discount for rewards members when you buy $39+ worth of ink cartridges - HOWEVER the catch is - you do NOT get it on your current purchase at check out, and you have to wait 5 weeks, then log on to your rewards account and PRINT the coupon. SERIOUSLY??? Have you not heard of integrated technology? What a frustrating customer experience. I took my 4 sets ($435) back and repurchased at BestBuy.

I placed an order with office depot "on-line" on March 27 to purchase a laptop for $537.00 at 9:30 am. I went to the local store, found what I needed, and went back 2 1/2 hours later at noon, and cancelled the online order. It is now April 13, and I have yet to receive my credit of $537 back to my credit card account!!! It's excuse after excuse. The foreign people I talked with on the phone were totally inept. One week into this experience and talking with the third person... she actually said "I don't see what the problem is". I want my money back you idiot!! I then asked for USA reps, and 3 out of the 4 times I asked for this... they kept me in their foreign call center, but changed the name of the person answering the call to a USA sounding name like ** or **. Asked them if I was talking with a person in the USA as requested... and twice they hung up.

We went to OfficeMax in Casper Wyoming on Sunday April 12, 2015 to order business cards. Upon arrival I noticed the staff member helping had lice (I'm a hairdresser - I'm trained to spot it). We informed management and told them how to get rid of it if any of them get it and how to clean the things she touched. Later when we returned to get the cards she was still working. Not only is it nasty but lice is very contagious. I feel like they don't care about their company or customers. I will never return for fear of getting lice, sick, hurt, or diseases.

Went into OfficeMax NorthTown Mall for some business cards urgently required for an exposition Saturday 4/4/2015. My local store had run out of paper and would have taken longer to do it. But fortunately, ** really knows how to meet Customer needs and went the extra mile to get 250 cards done right away. This was excellent 5 star service from **.

Office depot has gone downhill in their customer service. In the last two week I have stopped by my local store. The first time I was looking for a product and was not acknowledged or asked if I need assistance finding anything. I ended up going to another store to find what I needed. And the second time I needed a document printed in a hurry. There was only one person working in the copy center which is understandable because it was early morning. However, another employee stepped in to do something and as she walked out she said rudely, "I would help you, but I don't work in this area". I was put off by that and would encourage your employees to be more welcoming to customers when they are waiting for assistance. And potentially train them to work in all areas in order to help one another.

I visited Office Depot in Calhoun ,Ga 30701 on Saturday March 21 to mail a phone UPS to Wal-Mart. When I asked them to go to my email address to print the label that Wal-Mart customer service had sent to my home computer but I don't have a printer so the lady said they would charge small fee. After receiving the label I was told that I would need to purchase a box so I did that which was $1.99 plus tax then they just stuck plastic bags and taped it. She had said the label print out would be 79 cents and the shipping was pre-paid by Wal-Mart. So I assumed that I would owe about 3 or 4 dollars with tax but they charged me $14.02. I paid it but as far as Office Depot they will never get a package to be mailed off. I will use PACmail or post office or FedEx. This was my first bad experience there but don't intend to do business with a rip-off store.

Office Depot sold me office furniture & promised a delivery date of 3/13/15. After ensuring office staff would be present from 8:00 a.m. to 6:00 p.m., I contacted customer service at 12 p.m., 4:00 p.m. & finally at 6:00 p.m. because no delivery was made. I cancelled the order & requested they refund my account as we needed to go out over the weekend & quickly purchase new furniture elsewhere. It is now 3/17/15 and they have yet to credit my account, indicating it can take up to two weeks!!! Legal action will be pursued should the refund not be posted in 24 hours.

I recently went in to check if my purchased tablet from office depot has a service plan. They only keep transactions for 30 days so I had no way to know. I went to the protection service plan company and they couldn't find me at all... even though I have purchased many plans in the past. I suspect more than 1/2 of the purchased plans at the store never get registered online... that extra one line... when office depot could it themselves instantly since they have my office depot number with customer info. A lawsuit should force office depot to register your protection plan at the time of purchase for members. They take your money but most do not register separately on-line. The receipts also are printed on thermal paper that erases in 2 days in a hot car!

I wanted to order a laptop cart from Office Depot which was $1566.99. The order was for the school I work for, and we have a business account with the store. The rep sent me a quote, and stated the price for us was $1979.10. Almost $400.00 more. I called another retail store I will not mention, and they took care of my request and did give us a discount. I am sending a letter to our corporate bookkeeper recommending we dissolve our Office Depot account. Customer service means nothing to these people.

I bought 8 chairs there and they only had one in store, No biggie they will deliver them. That part was just as they said it would be. One of the chairs was damaged in the box so I called it in and they told me they would send a new one out and take the damaged one, and would call to let me know when, Perfect.... two weeks later.... No call. So I called--they gave me a new service number and them hanging up on me several times in the process. Finally they said they would be calling me within a day or two to let me know when they would be there. Nothing... one week later I call again and they again they hang up on me… Don’t buy there!!!! Still unresolved!!!

After a few days of not receiving the laptop, I called Office Depot and was notified that the item has been returned to Office Depot. They immediately issued a refund. It wasted so much of my time! I will not order from Office Depot again.

Husband and I were starting our business and our office needed to be upgraded. I went into Office Depot to get some printer, paper, and ink. Look around at furniture went home. I decided to order a desk, chair and desktop online for store pick up. This option wasn't available for the desktop but was offered next day delivery by 5 pm. I thought great. Long story short it didn't arrive by 5 pm so went online to check status and to my surprise it said delivered. I immediately called Office Depot - rep stated they would do a re-delivery. Re-delivery? Red flags all over the place so I requested a refund. Needless to say that has yet to show up.

I bought a Toshiba laptop for my daughter at OfficeMax. When it broke, I tried to get them to honor the extended warranty I paid extra for. They have refused for over a year to fix the computer. They are a rotten company and I hope nobody buys anything from them.

I actually came into the store, sat with the gentleman and worked out the details of my order. AOK, there. BUT.... I sent a parent to pick up. When I received the items, the two 24"x36" posters had not been laminated as requested/paid for. I immediately called.... the manager first blamed her staff then MY VOLUNTEER PARENT who picked it up!!! HUH??? So, I asked for pick up service as I had no vehicle. NO... sorry, not for 2-3 days. So, the next night I took the posters down to be laminated.

I tried to use a $30 coupon and the website wouldn't allow it. First I tried the live chat and the customer service rep, who was not proficient in English, couldn't explain to me why the coupon wouldn't work. First he assumed that my order wasn't large enough to allow the coupon. After we ascertained that was NOT the case, he assumed my order contained "technology items" which don't count towards the order total for coupon usage. After we ascertained THAT was not the case, he finally decided that since some of my items were backordered, part of the coupon would be deducted from the backorder. That makes no sense, since the order without the backordered items was enough to cover the total required by the coupon. Then, when I got the backordered items, the remainder of the coupon was NOT deducted after all.

I bought a tablet on sale at Black Friday prices and was encouraged by salesperson to purchase the Performance Protection Plan, as it would replace my tablet for virtually any reason. I was told by the salesperson that it would be REPLACED by another tablet.

Office Depot contacted me and I am pleasantly surprised by the outcome. Customer Service Rep was knowledgeable, understanding and helpful.

I ordered (01/13/2015) a desk and credenza, both K-D, to be delivered to my home office. At the time of order, the credenza was in stock; the desk was backordered. I picked delivery of 01/30 for delivery of both items. Scheduled simultaneous delivery was confirmed with Office Depot on 01/21 between 8:30am and 5pm. Credenza was delivered 01/30 near end of day; driver's helper dropped his end of box, stating "It's heavy!" End result: One piece (the base) was broken. Day 2 (02/03) of trying to obtain resolution with no results. Day 2 of unbillable hours (lost revenues) for me.

I GOT SCAMMED TONIGHT AT THE OFFICE MAX in SANFORD, NORTH CAROLINA. My wife and I went there to purchase a few items. The total was 99+ dollars, but there was only 91+ dollars available because I had reached the daily spending limit on my card. Instead of denying the transaction, the cash register took the monies available, and displayed the BALANCE on the screen. When this happened, I asked the cashier to remove two of the four items so that I could purchase the remaining ones. When she couldn't do it, she called the store manager over, who RESTARTED THE REGISTER, thus erasing the record of my transaction. THEN IT GOT CRAZY...

Office Depot - STORE #8119. The last time I bought something at your store, I had a very bad experience. So when I went in I was pleasantly surprised that Belinda (user ID **), was so helpful. She guided me through the process & I am very grateful.

I contacted OFFICE MAX/OFFICE DEPOT 800# on 1-8-15 for a return on a bookshelf my husband had purchased for me. I was instructed by **, a supervisor, that my bookshelf would be picked up on 1-15-15 between the hours of 7am and I thought she said 4pm. I OFFERED TO TAKE IT TO THE STORE BUT THAT WAS NOT ALLOWED AS HE BOUGHT IT ONLINE THROUGH THEIR WEBSITE. I asked for a 30 min call ahead to insure one of us would be at the house. At 3pm I had not gotten a call and my husband had not yet seen the driver. I called the 800# and was told that they would be at my house by 5pm...or MAYBE Friday. That was unacceptable to me.

The weekly ad had Paper Mate InkJoy pens for $1.00. Well I went in to purchase 4 packs, which I also had a coupon to go with each one… The cashier told me I was not allowed to use coupons with this items because they were on sale already? Weird. So I just contacted the same Office Depot and the gentleman that answer told me I should of been able to used my coupons… I just felt discriminated by the original cashier because I'm Hispanic and I wanted to use 4 coupons. Not very happy about my experience with this Office Depot in Watauga TX, off Denton Hwy.

Took my pc in for virus removal. Picked up my pc after paying 179 and could not get online. Called Comcast thinking it was a problem with Comcast. They told me it my pc, take it back to the store. Tech told me comcast was stupid. To make a long story short after many calls to Comcast and trips back to the store I had to have a service tech from Comcast come to my home. With a few minutes with my pc walla it was online. It was not the problem with Comcast but with my Pc and now I have a service charge of 50 dollars. I will never take my pc there again.

I bought an office chair that cost $368.04 back in May of 2013. This past December of 2014 the chair stopped staying elevated so I chatted in with an office depot rep who stated they would process a warranty exchange. The next day I was checking on my order and it showed cancelled. I look back now and think that should have been my first warning sign. So I chatted back again on 01/05/2015 and was told by the second rep that they were sorry and would process the warranty exchange. This time it went through. I got my new chair a few days later and a couple of days after that someone from office depot came by my job and picked up the defective chair. Everything seems fine right? Not at all.

At the Office Depot at glades and Boca Rio Road in Boca Raton Florida. The manager named ** was rude, unfriendly. She treated the employees just as bad as the customers. She needs training in customer service. Or she should not be in retail. Can't imagine how she keeps her job. She does not care how long a customer waits. She does not smile or make you feel welcome. I observed her being rude to several people. Won't shop in that store.

Our business ordered a total of 8 desks from OfficeMax. Five of the desks arrived, while the other three did not. No explanation or timeline for delivery provided by OfficeMax. After a week with no desks and no correspondence -- WE had to CALL THEM to get status and were told the desks shipped but were lost in transit and unaccounted for. Within the week, OfficeMax cancels our order without our request or permission to do so. We called customer service and were told to reorder the desks online (now $180 more than we purchased them for). Customer service refused to reinstate the order and provided us no other options. We contacted corporate business accounts who indicated improper protocol was followed. They reinstated our order with desks on back order for another 6 weeks. Meanwhile, the furniture we initially received remains boxed up in our office awaiting delivery of the balance of furniture so we can switch out everything all at once.

I went to Office Depot, located on North Rainbow and saw four sales clerk standing behind the desk, not one offered to assist me or my co-worker. When we approach the counter, they acted as if we were disturbing them. I explained to Natasha that the forms she had printed out earlier was too small and had a dark box on the side. She told me that it was my computer and that I need to go back home to change the format then submit it to her. I told her to please see if she could copy one page on a copier to see if that will enlarge it and maybe the dark box might not show. She told me: "Be my guest, if you have a debit card, go across the room to the other copier to see if it will let you, but I personally don't think it will work!" I didn't have a clue how the copier worked, nobody tried to help me, then I finally had to asked one of the clerk if they could please assist me. I never in my life seen a staff that was unprofessional until I visit this store.

store two hours after it opened.

We will report to Better Business Bureau (BBB) about their dishonest service. I keep notes (date, time, person's name) for every call I make. To make long story short: I paid extra 2 yr accident insurance in Feb 2014 for a camera at the local store which closed business last month. The salesman told me that in future, no matter what happen to the camera, I simply walk into the store, hand them the camera that has problem, I will get a new one and they will handle the process to return the old one.

This Black Friday (2014), I bought a Dell monitor E2414H (item # 122308) that was on sale along with a Desktop Computer. The Computer arrived, but the monitor did not. After calling them, they told me that they ran out of the monitors!!! (Why did they process the order knowing they didn't have the item?) So they said that they would refund me the money. I asked them if they would honor my purchase by sending me the same exact monitor E2414H, but this time it had a different item number (Item # 614935). They said that since the item number so it is a different monitor. It's the exact same monitor that I bought, just that this one is at regular price. So I waited 10 business days to get the refund but never received it. I call in today (12/19/2014) and they don't have a status on my refund. I'm hold up on doing any other only purchase until this is resolved and from the looks of things I might be paying interest on something I never received.

I bought the WorkPro 1000 Series Mid-Back Mesh Task Chair, Black from the website of the newly merged Office Max/Depot this Black Friday. ** The movable armrests have major design flaws. I've had this chair for two weeks now, and twice the armrests have pinched my pinkies so hard it broke skin, drew blood, and caused bruising. This absolutely will happen to you at some point if you aren't very careful how you grip the armrests every single time you move them.

I am a retailer that received a shipment of merchandise without tags. I purchased this item to be ready to tag and stamp my wholesale merchandise, when my tags and gun came in. On Monday my next shipment came, every single item was all tagged. I never opened the stamp or even took it out of the Office Max bag. I had to go into town, so I decided to return the unopened (by me) stamp.

I order for my business from Office Depot at least once a week. I spend a very large amount of money ordering supplies for the office from them. On multiple occasions, my packages (very large) have been left outside of my office & I work in a terrible neighborhood! Yesterday, once again (after expressing my concerns multiple times to the delivery guy,) my packages were left outside in the rain, sitting in a puddle of mud and rocks BEHIND OUR DUMPSTER. When I went to pick up the boxes, they fell through the bottom & all of my supplies fell into the mud. Not only were the supplies damaged, but the mud got all over me & there were time-sensitive supplies in the box that I will now not receive for 6 days. Needless to say, I will be taking my business elsewhere from now on!

Bought an cheap tablet (79.99), also purchased the extended 2-year max assurance plan (I should know better) for 19.99. The tablet died after about 8 months of use, I wasn't surprised. My 2 boys are fairly good with their toys but things happen, that's why I went cheap. Tried to return it to the store for a replacement, not happening, call the 800 number replied the store manager. The 800 number guy, "I'll e-mail a label & when we get it we'll issue you a card with credit so you can go get whatever you want." Fifteen days later I got my Office Max service protection + card for $86, what about the $19.99 that I paid for the 2-year plan on the tablet I turned in, that was still under the 1 year manufacturer warranty? Haha sucks to be you, not the exact response I got, but the underlying sentiment was there.

Purchased a 2yr. extended warranty to cover my Nexus 7 mini-tablet. Terms, as explained to me, were a no questions asked exchange for a broken item. Tablet had problems after 11 months so I went to my local Office Max to get a replacement. They had none in stock or online & offered a store credit only. I use this tablet for business & have no time to learn how to use another device which is why I picked up the warranty in the first place. They had nothing that would suit my needs so I called the warranty company (a separate entity) & was offered a check once item was shipped back. Was sent a postage paid label for ground shipping. I live in Hawaii & ground shipping for the return is 7-10 business days! Another 7-10 days, after inspecting returned item, before I get my refund? They avoided my questions about the sales tax I paid too.

I purchased a HP Envy dv6 laptop on 5/28/14. Since then I've had nothing but problems with it. I had to pay $199.00 for Microsoft Office 2013. When I tried to update to Windows 8.1 I couldn't turn the computer on and had to restore it to factory settings and upload/transfer data again. Outlook didn't work and I had to pay for Microsoft support to fix it. Then in November 2014 it wouldn't start and it turns out the hard drive was bad. Turns out the laptop was manufactured on 10/29/2012 and the manufacturer's warranty was expired. I went back to Office Max and was told that their warranty only lasts 14 days after purchase. I had previously purchased 2 HP laptops from them, but it seems being a loyal customer doesn't matter. I will now have to buy a new hard drive from HP and have it installed. Will also have to reinstall all my software and have all my data transferred again from my old laptop. I will never purchase anything from them again.

I placed an online order for paper, ink and a promotional bag. After not receiving the order after 2 weeks, I emailed Office Depot. I never got a response. Two weeks later, I took my problem to the staff at the Minnetonka store. They said something happened to the delivery, because it never took place. They did not know why a replacement order was not placed. They were very nice, but ultimately not helpful. The staff contacted their office, who contacted me via phone and email. They promised me a delivery by today. Yesterday I got the paper, but have yet to get the ink. I was charged for the order I never received AND charged for the paper. I have emailed them four times today, with no response. I made it clear I needed the ink today. I would have to say that their customer service is lacking, not to mention the highway robbery they have inflicted upon me. Getting this straightened has become a part-time job. From this day forward, my business will go elsewhere.

Absolutely the most atrocious customer service I have ever dealt with. I bought two book cases online with one hour in store pick up items in stock. I call three hours later to ask about my order. The gentleman I spoke with told me he was backed up on orders but that mine was next to head on in. I get to the store, wait for 15 minutes in line at the service desk to then be told that my book cases were not in stock. I cancelled the order and the store manager ordered me two book cases and told me they would be delivered to my house in two days between 8am and 5pm. HUGE window for delivery but oh well. Well by 7pm that night still did not have the order. Called, complained will be delivered the next day for sure by 5pm. Nope. Called, complained. WILL DEFINITELY be there first thing in the morning. Nope.

I have done business with Office Depot since moving to Texas. The employees have been extremely helpful and courteous until last week. My Lexmark Printer was not printing and one of the employees gave me their phone number. The Lexmark fellow determined that it was the printer head and sent me a new one. Being 80 years old I took it to the nearest Office Depot and the one that I have purchased several computers and printers from. The young man said he was afraid to put it in because he wasn't sure how to. I had it put back into my car and drove to another one. Todd came to my car and took it into the store. He removed the old one and put the new one it. It still would not print. He thought maybe it was clogged. About that time a young man came up and asked "What is going on?" Todd told him and he said too much free time had be used trying to help me. Looked at his watch, and said I was now on billable time. Todd looked at me amazed and apologized, shrugged his shoulders and took the printer back to my car.

The store manager at ST. Croix should be fired - lack of customer service and the reps attention for aid customers. When asked to see her, she decline and no one came. Ask mentioning the item was there and waiting over forty minutes - not the first time at the store. The head office need to look into the store operations.

I purchased a 2-drawer lateral file cabinet through my local Office Depot store. The cabinet was shipped three days later and delivered inside my entrance gate 20 feet from my front door. The package weighed in excess of 150lbs. Nevertheless, my 103lb body was able to inch it towards the front door where I carefully removed the packaging only to learn that it was dented on the top of the right hand side and back. I also noted that it was Made in USA and NOT China, a change for the good? Not so sure when I saw it was damaged. I immediately put the packaging back as I found it and called Office Depot to inform them it was damaged and I needed a replacement. That's when I learned that they do not provide replacements. One has to arrange for the return and some 3-5 days later, my account would be credited but meanwhile I can order another. That's when I learned that Office Depot's customer service call centers are in Asia.

Just let me start by saying that I never complain about anything or anyone. I usually just suffer in silence, so to speak. But I had to advise on something that happened to me so that others won't fall victim. I went into my local Office Depot store and bought an all-in-one pc last year. After having several laptops and an old Dell desktop, I wanted an all-in-one because it was wireless with a very large screen and I could move it from room to room if I needed too with it having only the one power wire. I had never purchased protection for any of my other computers, so I wanted to make sure this one was protected. So I paid for the offered plan based on the fact that the rep and a manager both said it would cover pretty much whatever happens.

I attempted to make a payment for $18.42 which is the balance I owe on the card. OD refuses to accept my legal tender. I was told that I must have a checking account to make a payment and a Visa debit card is unacceptable because of some patriot act. The rep gave me the excuse that they don't know WHO the gift card belongs to and is afraid that terrorists might have bought the gift card. That's a ** excuse if I've ever heard of any. The damn gift card had to be paid for and when it was bought. Walgreens didn't give a damn about selling it. Anyway, OD has refused payment and I always record my business calls for my own quality assurance purposes. I had no idea it would be this difficult to pay a bill with these people. I will certainly toss this credit card in the trash. If I don't want to link my bank account with this card, I shouldn't have to. ** THEM!

On 10/5, I discovered Office Max had on their website the item REESE'S PEANUT BUTTER CUPS MINI'S BOX, not pack, with Box count and Box picture on ad. I ordered and when I went to pick up from store, they would not honor the price that because it was a mistake. You know, if you advertise, you honor to those who purchased with your mistake and stop the ones from the time you discover the mistake.... OH NO, they cancelled my order and not only that, the store manager was very rude to me. Obviously customer service would do crap for me and even a supervisor. This is the second time it happens with them. They SUCK at honoring their ad prices....

Adam, St Thomas, VI. Disgusting attitude. I went to our local Office Max (St Thomas, US Virgins Islands) to pick up a prepaid online order of toner. I asked one of the staff Adam (later to know he was the manager) if my order was ready, he stared and put his head down. When asked if the toner I ordered is in stock, in an aggressive tone states all the toners are behind me, when I looked there were shelves of toner, I would not have a clue where to even start to look. When I asked can he check the system to see if the toner was there, he pushed his chair back, walked around and pointed at the box without saying a word and walked back. Then when behind his desk he murmured something and said I have to go to the other end of the store, I went there and asked the lady (who was really polite) about my pick up. She pointed at the manager and went to call him.

Placed order hoping to receive $25 voucher, after spending $200, as stated in email. Could not place order online (didn't have voucher listed) so got on phone with Rep and placed order close to $400. Boss wanted order cancelled due to total was too much. Called back. They said it would be cancelled and made other order. Next day, still received canceled order, so refused it. Boss has talked to manager and a credit card team but still not resolved.

Brian ** of office depot customer relations lied to me today. I had purchased a copy of bitdefender for download to my PC and it failed. After much grief they agreed to send me a copy of the software after backing out of agreeing to the first time. I waited three weeks for a resolution and things escalated to Brian **. While waiting for the software, while trying to download their software off their site I got two trojan viruses and my laptop crashed to the black screen of death. Bryan filed an insurance claim for my laptop. I waited two weeks to hear from him, called him on my own two times to get a clear reply. In the same sentence he said, "I have not heard from my insurance company but today they said they will not fix repair or replace your laptop because it is out of warranty". How can he not hear anything and then know what they've said? How do I escalate this after being lied to?

A. You charged $170 more than what I was promised. B. You sent the Merchandise to somebody else. C. I asked to cancel that order and to be refunded. Cancellation number: **. They changed cancellation number to **. D. WHY I don't get my money back? How long you want to keep it? Is this your "normal" way to work? To charge more than the agreed price, to send my merchandise to other people and then to keep the money?

Purchase a HP 8610 printer at Office Depot. Told the sales person that my #1 priority was ease of setup. I was told that the printer had an instruction disk - it did not. The disk was limited to software download instructions. The printed instructions in the computer box was scant at best and primarily directed on how to set up a fax connection. After going online and getting the users manual I found that it was over 100 pages and would have taken hours to determine how to get the printer operational. After 3 frustrating hours I returned the printer to Office Depot.

Complaint with the BB about Office Depot. This company is using unethical practices to delay refund of monies removed from my account for product not delivered. After being lied to 5 documented times (both emails and chat transcripts), I cancelled an order due to Office Depot's failure to deliver. I was informed that I would get a full refund in 3-5 days. After 5 days, I called and was informed that there is a note in the file for a refund but it was not processed and was informed that it will be 5 days before I know anything.

I found a desk that was advertised on the floor with a sign for $99. The associate went in the back and pulled the desk from inventory. When I got home, I looked at the directions and discovered it was the wrong desk. I boxed everything back up and took it back to the store. They found the right desk this time only it was $259. I told the manager it was marked $99 and the associate who pulled the desk the first time knew this. The manager refused to sell it for that price even though their store advertised the wrong price and I had to load and unload it twice (it weighed about 100 lbs). I felt the manager should have honored the price of $99 for their mistake and my inconvenience. Office Max has now lost a customer for life and I intend to let as many people know about this incident as possible!

Was told me it would be at my house in 3-5 days for my order. Didn't hear anything for 3 weeks. Called them and they said they lost my order. Never received a follow up email or call. Called again and said I would receive a phone call. Never got it.

I am a college student and my laptop is on its last leg so I ordered a new one from their website and was promised next day shipping... That was a week ago. My mother and I have called multiple times every day since Saturday and still haven't gotten a straight answer on why it isn't here yet and when it will come. I'm pretty much convinced I will never get this laptop or my money back and since I am a "broke college student" paying for this myself I can't just order another one from somewhere else if I don't get the money back. This is the most frustrating and terrible experience and I wouldn't recommend them to anyone.

Computer services at office depot are a total ripoff.....The associates are pressured and threatened with their jobs if they do not sell pc service and the big joke..."the protection plan"....You will not be paid for your defective item.....You will not receive a 1 time free battery replacement....You will however be transferred and put on hold for hours until you give up as that is their directive.....Buy your tech from amazon and find a reputable local dealer to service it.....Really 50 dollar pc tune up to run disc cleanup and reset your browser......Wow never again!!!!

So, I wanted another shelf for a garage storage system. No one carried it in their stores. I found OD had it, and had a pretty good delivery time (this was semi-time critical). So I ordered it. Delivery day (Tuesday) came and... no shelf. So I contacted customer service that evening. They put in a service request. Someone would call me on Weds. Weds came... No one called. Still no shelf. I contacted them again Weds evening. They were rather curt and basically said, "what do you want us to do?" We put in a service request. I was steaming but there was little to do. Friday evening, still no call... still no shelf. I contact them again. This guy was a little better (I thought). He at least tried to apologize. I told him, shelf on Saturday or I want a refund. He said they don't deliver on Saturday, so I said, fine give me a refund. He said ok.

Promised next day delivery. Emailed me my tracking number. I called at noon to see time it will be delivered, needed paper and binders for a project due the next day. I even taped sales reps promising me, not to worry delivery on its way. 4 pm I call frantic as I was about to just go to an office supply store. Taped customer rep again and she said I am next delivery. 5PM!!! Called again, she said wait outside. 6:00, I call and rep says oh, maybe in a few days! WHATTTTTTTT? I wasted an entire day, now I have to pay Kinko's. 490 bucks to print for me so I don't lose my job. I am an idiot, Office Depot did this to me before but I thought it was a fluke. HORRIBLE!!!

I was going to order a Toshiba laptop on Office Depot's website during tax-free weekend here in Florida which was Aug 1-3rd of Aug. So Aug 2nd I went & saw that the Toshiba was $219.99 and I decided I would order it the following day which was Sunday, 3rd. I went online the next day & the laptop was now $249.99. Wow talk about an overnight increase of $30 dollars. I was really angry that they decided to increase prices because the laptop was tax free. What a bunch of crooks. I then ordered the same laptop the same day online with best buy for $229.99. Office Depot CEO, better get it together.

When I worked at store 393 several years ago the hourly employees were not being paid for the overtime they have worked for. What the managers would do is put second shifters on the scheduled from 12-9pm. When 9pm came, the manager on duty would lock the doors and have the employee stay and clean the store for 20-45min. We were not paid for this time we had to stay and clean and we had to work past our scheduled shift. According to Illinois law, from what I understand of it, anything over 8 hrs is strictly voluntary. I am not sure how something is voluntary if the managers lock the door and will not let you leave. When one employee brought up the issue of non payment of overtime, the manager laughed about it. I find it ironic that the managers in several states had sued OD for not payment of overtime when they have been doing that to the hourly associates for years.

I ordered software from Office Depot, and waited... and waited for the e-mail with the attached download. I chatted with a rep from their online customer service, and was told it usually takes 4-5 hours to receive software downloads. I have a project due tomorrow and do NOT have time to wait. Any time I have EVER ordered downloadable files, software, music, anything, you get it immediately upon payment. Note: They do NOT refund downloadable purchased software. So you are stuck.. You pay, and do not get your purchase when needed. I could have went to the store, and purchased the disk, and been home. So now at midnight, I am sitting here waiting. They SUCK! NEVER will I purchase a thing from Office Depot. BIG mistake. Wal-Mart delivers this same software instantly.

I purchased a 2 yr warranty for a computer. The website states that surge protection and accidental damage start on day of purchase, but parts and labor start after expiration of the manufacturer's warranty which is one year. The agent states the warranty has expired because it has been 2 yrs.

On May 9th, I walked in to the Office Depot store in North Kansas City and purchased a few items, The biggest item was a 32 port router. I made the payment with my company P (purchasing) card. I am required to submit receipts on any transactions more than $50. Somehow, I managed to lose the receipt, so I contacted the store and they gave me a phone number to call. This took place last Wednesday, June 11th. I spoke with a customer service representative who was able to find the record of the transaction almost immediately. She said that they would pass the information on to their research department who would get back with me shortly.

Bought a computer cheaper than at best buy and was helped to find the computer.

I purchased a 2 yr. extended warranty from OfficeMax for my laptop on 12/26/2011. The Store sold this warranty stating that the purchased warranty is to begin when the manufacturing warranty expired after the first year. This would mean that the warranty I purchased would begin on 12/26/2012 and extend to 12/26/2014. This is the only reason I purchased the warranty.

I called OfficeMax because my printer went bad. I explain that I bought a printer a year ago and I bought one year warranty on the product. The general Manager said to go to the store, bring the printer with the bill, and that's what I did. When I was there the register lady was mean with me. But then she told me to go and look for the replacement of the printer. I did that and when I got back she told me that the bill was false, that she need it the Card that I used to pay printer. I gave it to her and then she called the manager and she told him that the Receipt looks weird and she couldn't find it, and the card it is also not working.

I ordered software from Office Depot, and waited...and waited for the e-mail with the attached download. Several hours later, I chatted with a rep from their on-line customer service, and was told it usually takes 4-5 hours to receive software downloads. The next day, I again connected with their on-line chat assist. That person told me that someone would contact me in, again, 4-5 hours since I had not received the promised the download. The company had no problems cashing in on my payment, or in immediately sending out an e-mail to confirm my payment...where is my product???

I called for help with an order online regarding promotional codes. I was given a couple of them by customer service which were not working online. I was told to go ahead and send the order and they will fix/credit the order after it was placed. Then they tell me they can't fix it and I am out of luck, so I immediately cancelled the order, and was hung up on. I get another service agent on the phone who leaves me there for more than 15 minutes, so I hang up and call back. Kevin, the agent I got next, promised that he would cancel the order. Cancellation would be done in 5 minutes. Several hours later, I get an order confirmation, so I call again. This time I asked for a supervisor.

Go online, and try to find any office chair, at least the executive style... that says it is on clearance in store only. After calling several stores, with several to eventually all the item numbers listed, then calling online customer service for Office Max, every item number is no longer available. Not at any store, no matter the distance, or even in a warehouse. They say, "Sorry, no it isn't." Then when I asked for a customer complaint hotline number, he hung up on me. Very bad customer service experiences through my search for a chair in the stores. They try to upsell you on something else. After all, there is no way you will find a clearance chair from online, "in store only". Very deceitful, and a horrible company.

Last two visits to have posters made..... Employees very lax at attending to customers! One employee helping someone and constantly stopping her work to wait on still another customer. Manager not around. Other employees walking in and out of copy area talking on their intercoms but not offering to help customers. On two occasions left master to be made into mounted, laminated posters and each time on return work had not been started. Each time had to wait over 30 minutes while they completed my order. Had department manager do it once and he cut the mounting which resulted in a messed-up edge. He did not charge me because the poster was not done when promised.

The inability of the store staff to communicate in even the most rudimentary manner caused harm to my business. I was given wrong information in regards to placing an online order, when it would be ready, and even when I went there in person, spoke to the manager and complained, I was once again given the wrong information. This caused me to attend a trade show without the products I had ordered and needed. This had a direct negative impact on my business. I will never use them again.

I want to write about my experience at OfficeMax in South Jordan, Utah. I have an HP color LaserJet which requires toner. About a year ago, I began switching the HP brand toner out for OfficeMax brand toner to save money. Because I switched them out one at a time, I didn't realize that the OfficeMax brand toner was gradually causing problems for the print quality of my printer. The toner gradually became more and more prominently streaked across the page, until the printer was useless to me.

I bought the projector for 300 dollars from Office Depot online sales last year in April 2013. Shortly after I tried to use and I did not like the quality. So I returned it in the timely manner. They confirmed that they received the item and told me that they will send the refund check to my address. It is April 2014 outside and I am still waiting for the check to come. I tried to call them several times throughout the last year and they just give me run around. I am desperate and don't know how to get my money from them.

I purchased a Ti-84 plus calculator well worth $150. I went with office depot's extended protection plan, which is supposed to replace the item hassle-free. I have wasted an entire day talking to 8 different people and in return have been told I have to wait 24-48 hours for them to email a copy of the receipt to me since "I" don't know their store manager's email. This is absurd and ridiculous. My daughter has AP Calculus exam coming up and these people want to tell me that an email takes almost two days. We are no longer in the era of "telegrams" and emails only take a matter of seconds so I do not understand why they are trying to overwhelm me over a product that is under warranty and not worth thousands of dollars.

Bought a tablet on black Friday, thought it best to get the extra plan. The charger port ended up being damaged, so I started the claim. I opted to have the return shipping label mailed to me because I don't have a printer to print out the emailed one. After waiting the 7 to 10 business days I called back and was told to go to the library to print it out.... fine, it's only 8 miles away, I can stand in line waiting, and then pay to print it out. But then he told me I would not get the product repaired or replaced, I can only get a gift card for the original purchase price.... but that won't get me a new one because of the special sale price I paid originally. I explained that to the telephone guy and he said that I should wait for it to go on sale again for the price I originally paid. I'm not satisfied with this and will be pursuing other action.

I bought a laptop computer in August of 2012 and bought the extended warranty because the salesperson said it entitled me to a new battery for the laptop within the warranty period, no questions asked. A year later I tried to get the new battery. It was hours on the phone talking to someone from India with no luck. I went to my retail store with the warranty and receipt. The salesperson talked to the warranty people at length with NO LUCK. Finally the store manager ordered me one from Amazon and paid for it herself, in hopes of being reimbursed.

I recently purchased Corel Wordperfect Office X6, got it home, opened it up, tried to load and got error message 'serial number not valid'. What a load of crap. Took it back, they said it was against policy to take back since I could have loaded it. Duh! They did not see how illogical that position is with a product that wont work. How could I load it if I cant even get by the S/N page! I challenged them to take the DVD and try to load it themselves, they refused. Never again shopping at this store for anything!

Purchased some HP ink a week ago for my printer, then noticed they had a sale starting days later for 20% off. I needed several other items this time around, so I went to OfficeMax with my 20% off coupon and purchased everything on my list. I intended to just purchase the HP ink again, and return it with my first receipt (8 days prior), rather than ask for discount based on my receipt alone. When I looked over the new receipt, I noticed that the same HP ink that I purchased for $39.99 not on sale, was hiked up to $40.99 during the 20% sale, which ended this past Saturday. I looked online today to see what the price is for the HP ink... not on sale this week. And, guess what? Its now back down to $39.99. I've noticed this before but dragged my feet on confronting the issue, marking it off as a computer error or etc. But, this time I will not only question why the price is different; I will no longer frequent Office Max. If you can't trust the tactics of the store you shop at, then stop shopping there.

I went to Office Max 275 W. Wisconsin Ave., Milwaukee, on Tuesday Feb. 25, to look for and possibly purchase a laptop. After some time with a very helpful and kind fellow I selected the item I wanted. That's when the good experience ended. The manager was totally distracted while preparing my order and taking my money. When I left the store I had the sense something was going to go wrong. Two days and 12 hours later the machine is still in the store. FedEx hasn't picked it up, and I cannot get any assurance as to when it will be picked up and then delivered. I had been promised it would be delivered today. No satisfaction from calling the store to find out what is going on, except for being told that it is still in the store, ready to go, but with no indication or guarantee as to when it would leave the store. Never again, no matter how good the machine turns out to be when I finally get it.

I went in to buy a laptop I had seen and the sales clerk told me they were out and wouldn't get any more in. He showed me a smaller laptop and told me this one comes with Office and the others did not. He knew I was a student taking comp classes. It was a great price and had good reviews and I thought I could buy and return if need be. When I asked for him so he could get the credit for the sale, he got the item but gave to another to sell it. Strange! They told me if I open it, I can only exchange it. But it was not on in the store and after further research on it, I decided to open it and keep. I spent 4 hours looking thru it and it would skip back to other pages and when I tried chatting with the customer support online, the comp froze. I decided it was not worth the headache but feared not getting a good price or what I need. I called cust supp. and they told me 14 days return not exchange. I went to store and explained the problems and they gave my money back with no problem.

Purchased an office chair for $225 and was talked into the added 2 year warranty. A few months later the chair begins to fail in multiple areas. I asked for repairs or replacement as promised on the warranty. They do NOT do this at all for anyone. It's a scam. All you get is a HOME DEPOT GIFT CARD in the amount of the purchase price. I will be filing complaints with every BBB, Insurance Commission and FTC and so should you. This is definitely illegal on so many levels. They don't even follow their promises on their contract and are in violation of misrepresentation, bait and switch and fraud. Any Lawyers out there who want a nice Class Action Suit?? I think it would be a slam dunk case. My experience is that the only way corrupt corporations can be forced to change their ways and abide by the law is to hit it where it hurts them the most: Their Bank Accounts and Earnings. I will also be telling all my friends my story and ask them to Boycott Office Depot.

This company is horrible. I will absolutely never spend money with them again. My husband and I will be closing on a new house in a week and wanted to buy him a new desk. Being thrifty, I stalked what I wanted online and swooped in when it was on sale. Before making the order I went into a web chat with a customer service agent, Marvi, to see if the shipping could be delayed until we moved in, about 2 weeks from order date. Marvi told me to go ahead and place the order, and that he would change the shipping date once I've given him the completed order number.

I had purchased some computers at Office Depot and I had returned 4 times always within the 14 days because they were mad and not going to let me exchange it under a circumstances. Then I tried to return a computer that was barely used maybe 10 hours. I became ill and it was past their 14 on the computer and they gave me the hardest time. They wouldn't return it. The computer was defective. The people were very rude and the store I have never experienced anything like that in my life.

About one hour ago, I set out the process to buy Turbo Tax Deluxe for Windows. I began the process by initiating a Google search - I clicked on the avatar that showed to be a download for a WINDOWS version of Turbo Tax. I went through all of the steps required to make the purchase including TYPING IN MY CREDIT CARD NUMBER TO MAKE PAYMENT! Lo and Behold, after all of the required steps were taken to secure access to downloading my software I received a download link which - TO MY HORROR - downloaded the MAC version of the Tax software!!!!!!!

I purchased 3 laptops in September 2013 and bought the extended warranty for all of them. My laptop was damaged and I sent it to them and was assured the process would be quick to either repair it or replace it. I received a call on January 4th saying that my laptop was not repairable and would be replaced via a gift card for the purchase price for Office Depot. I was told I would receive it within 7-10 days. When I had not received it and I called, they told me that it would be 7-10 business days. When I called a week later, I was told that it was sent out on January 7th. Still no card. I called back. This time I was told it was sent out on the 9th.

ATROCIOUS! (Yes, I'm yelling. You would, too). Horrifically incompetent, outsourced company. RUN, don't walk away from this hot mess of a "business." Placed an online order after VERIFYING with their online chat that the item (an Epson printer) was in stock. Received a confirmation email showing it available and shipping by the next week. Funds on hold on my Visa. Waited days. Spoke to chat line again. Told weather was bad. Shipping delayed. Waited again. Spoke to chat again & was told item in warehouse shipping out for delivery on following Monday. Friday came, no emails from company, but checked order online--item listed now as "backordered".

I purchased a Toshiba laptop for my girlfriend for Christmas. She was installing Word on the unit, and the disc somehow got stuck inside the computer. She took the computer into the store this morning where I puchased it - E Broad St in Columbus, OH - and not only would the useless IT tech that was on duty refuse to even try to assist her, she advised her to go to Best Buy - a competitor! - and pay the "geek squad" to remove the disc!! Seriously?? I wouldn't purchase an ink pen at OfficeMax at this point.

I purchased two laptops from OfficeMax. When I first went in, I was very specific with the sales "kid" that I wanted touchscreens. I was looking at a particular laptop with a touchscreen and he pointed me in the direction of another one with a bigger hard drive with a better price. When we purchased the two computers, it was pointed out to us that one of them had been opened previously and we were asked if we still wanted it. We said we would take it after looking at it as it appeared all the parts were in order. When we got the computers home, we noticed the boxes did not say "touchscreen" so we opened them up and looked at the written specs. Neither one of these was a touchscreen so we returned both computers telling the very rude "manager" that these were not what we were sold or what we had asked for. She told us she would need to charge us a "restocking fee" of 15% and said that even Best Buy charges a restocking fee (Lie, Lie, Lie).

On Nov. 27, I have placed two different orders within one hour, which means that there are two different order numbers. Only one order was delivered on Dec. 2, 2013, and I have only one delivery receipt. After 4 phone calls placed to the OfficeMax they sent an email that they delivered items with signature confirmation of my receptionist. But receptionist sign only for one order and one delivery receipt, not for two. So I still didn't received second order which is 2 boxes of copy papers, but have been charged for both orders. They didn't resolved the issues for 3 weeks and do not refund money. There is only customer service that you can speak with and nothing has been done yet. What should I do now?

On thanksgiving night 2013, I went in to purchase the Norton 360 Anti-Virus Protection package. It was on sale for $19.99. When I went in, the employee's pricing gun stated that the item would be $99, although the sign clearly stated $19.99, as well as the ad. The manager proceeded to tell me that I must make a $50 purchase in order to get the $19.99 deal. He stated "its in the ad." After returning home and reviewing the ad again, there was nothing in the entire paper indicating that customers had to make a $50 purchase. Thankfully, I knew better not to fall for that trick, but I will make it a point to go above him about this unethical sales tactic and not honoring their prices.

This concerns an order made at OfficeDepot.com. Returns are easy, I'll give them that, but over 30 days later, still no refund to my credit card. I get nothing but 'very happy and pleasant' customer service reps who tell me that the refund has been approved. The brick and mortar stores will not take an online order return so make sure you are going to be happy with your product before you order it from OfficeDepot.com.

I spent an hour or so trying to order copying services online. All were basic 8.5 x 11 inch prints, on plain paper, in black and white. I had several books and brochures. All were fine, except one. I could not get the paper weight corrected, so it was charging more. I went through all the corrections, only to be timed out and had to start over! Second attempt I utilized customer service. That was a flop. Pricing was $500, then $300. The discount of 25% didn't work and I was told I would not get the free turkey coupon! What a joke! I use in-store print services all the time. I abandoned my overpriced, full of hassles and headache online shopping experience. I made a cd of the stuff I needed printed and headed to my local store. No hassles there! They took my order, gave me a discount and a free turkey coupon! My order in store was $60! BIG price difference than the online quote! I won't order prints from your online ripoff system!

Office Depot loses miro-sd card with irreplaceable photos. Went in to get some pics scanned and employee lost my SD card. There was family tree info on the card. Am suing them for negligent infliction of emotional distress.

I have been utilizing OfficeMax for over 10 years on their accidental breakage. They do give a full refund in the form of a store gift card. You need to keep after them though. They say they will email you a post paid return address label within 10-24 hours. They NEVER do! You may as well just call them the next day regardless because it'll never come. Then they usually get it to you. This this the best case scenario. Right now I'm on hold for over 10 minutes now waiting for a rep to remind that I haven't gotten my $100 refund yet for a camera I bought. The key to getting your refund is not losing the warranty with the receipt.

After purchase of a laptop online through my PayPal account from Office Depot on 8/18/2013, I received an e-mail confirmation for pick up at the Totowa Store 445 U S Highway 46 NJ, with info such as bring valid photo ID, ORDER # and credit card. The e-mail also stated ready for pick up on 8/18 2013. I went with all the required documentation at the store which is about fifteen minutes drive away, only to be told that the order was deleted. A request of the (turns out to be) incompetent manager was futile. She did not even make the slightest attempt to sort anything out or find out what went wrong.

My mother and I were at Office Max here because as a birthday gift she was going to purchase me a laptop of my choice. When the sales associate Rasheena was sent over to assist me I specifically pointed out to the sale sign while in front of the laptop that I was choosing. When at the register a sales price of "449.99" reflected on the cash register screen, in which Ms. Rasheena even acknowledge herself by stating, "Oh wow it is on sale." I initially had made a comment to her that I believed it was on sale and she didn't believe so because of the fact that the laptop of my choice came with the feature of "touch screen".

After sending emails to several Office Max VPs, one of them contacted me and offered me a gift card to their store for the value of the bag. I can appreciate that.

My sister took my computer into Office Max for a repair. She used her Kenneth Cole computer bag to take the computer into the store in Port Saint Lucie, FL. They called me and said they could not repair the computer and for me to pick it up. However, when my sister and I went to pick up my computer, they did not have the bag and claimed she never brought it in the bag. The response from Janice **, the Office Max Executive Resolution sent a letter stating they will not replace the bag and the video camera does not hold footage beyond 30 days. When we initially reported the missing bag, it was within 30 days. They waited and now claim there is no record of her coming in their store with the bag and computer. How convenient is that?

CONSUMER BEWARE OF THIS COMPANY! I bought a NEAT Desk Top Scanner. I WAS NEVER TOLD THAT THERE WAS A 15% RESTOCKING FEE at the time I bought the product. The product is very poor. Paper jams constantly! The software is horrible! SO SLOW! When I clicked to set up folder, I would click several times before it would pop up a dialogue box. It would take me months to set up my property management business with this product! I took it back to get a refund the next day and the store manager told me that there was a restocking fee of 15%. Excuse me! 15%! That's rape!!!!! Does Wal-Mart, Target, Best Buy etc. have these outrageous policies? What happened to the "No questions asked" return policy???? I guess I will be doing my research next time. One thing for sure I will NEVER EVER set foot in Office Max again.

I bought a camera for my son's GF. I gave it to her, and she used it for three months before it failed. They then tried to send it in for warranty. What they found was that the camera was not the one that was supposed to be in the box. Someone had bought it, swapped in an older model and returned it for a refund. While I sympathized that someone fooled them, they passed the problem on to me and refused to do anything about it, saying it was too far past the 90 days. Unfortunately, she did not notice that it was not the correct model, partly understandable since the operating features all look alike on successive models. I still got abused by OfficeMax, and they left me with a broken and wrong model camera, and they wouldn't do anything about it. I complained to the store twice and to the credit card company but got no satisfaction.

After the Tech was done updating and deleting info, I doubt if he did anything. Perhaps he downloaded a virus or something. This Envy 6-1010us, a sleekbook, it was supposed to have AMD. Even the box said it had AMD. I get a message stating no AMD Graphics available. I brought it in that same week I bought it to a different OfficeMax and they kept it one day and told me I had AMD Graphics. No way. I have had several issues with it and asked for a refund, and they said NO. What scandalous people work there. Now I am bringing this Sleekbook back for a total refund, and if they say NO, I will create a scene when customers are there. I want my money back. I bought it February 23 and had nothing but problems. Officemax will never have me as a customer, they are worse than Dell.

I bought an executive chair from Office Depot about a year ago and noticed the armrest were cracking on all the screw holes. It finally fell apart. The armrest holds the back of the chair to the seat so the chair is useless. The price was $150.00 so you'd expect it to last longer than a year. I called Office Depot and they were willing to sell me a new armrest for $90.00. Forget it. I know how long they would last. I wouldn't recommend buying anything from Office Depot in the future.

Ever since getting my Worklife Rewards card, I have had problems with Office Depot. Someone else had my phone number registered, so they got my rewards according to Office Depot. Office Depot wrote me that I would be mailed $16.72, which they later changed to $18.82 also in writing. They contradicted themselves however by stating in writing I did not want to deal with customer relations, yet customer relations wrote me the letters. They later said a family member would assist me, which they then changed to the store would assist me, but failed to tell me, proving fraud on their part, and why I contacted the BBB and other government agencies, proving fraud on their part!

In December 2012, our teenage daughter ordered a new desk from OfficeMax. When the delivery man brought the carton to the house, he tried to maneuver it between two cars we had parked in our driveway, a van and a sports car. He did not ask us to move one car to make room but instead he forced the container between the two cars and put scratch marks in three places on the sports car. When I (the teenager's mother) confronted him about the scratches, he claimed he was not responsible. We decided to contact OfficeMax to complain. First, my daughter called (because I speak with a rather thick accent). The person she talked to asked if she had witnessed the event.

On March 17, 2013, I purchased a computer from Office Max on Pine Island Rd., Cape Coral, FL. I was told to purchase an $89 service to bring the upgrades and pop ups up to date, since it was built and sat in box, so the computer can be used. It would take a day or so and then I can pick it up when ready. Sales rep then asked for my email, information and asked me to sign here and there. I went back shortly after 8am of March 18, 2013 and said I needed a hot water heater more than a computer and asked for a refund. (The unit never left their store and none of my info was loaded into it.) They said that the unit could not be resold as it now is etched with my information and will have to be sent back and rebuilt? Thus, they're charging me a restocking fee of 15% plus the non-refundable $89 service fee.

Do not ever buy a protection plan from Office Depot. I bought one about a year ago and was told that if something went wrong with the product, it would either be repaired or I would get my money back in the form of a check. I had to return the product, which is no longer sold in the store. I talked to an associate that worked in the product protection division and was told that I would receive a gift card for Office Depot for the amount of purchase. I told him that the product was no longer sold in the store so a gift card would not work for me. He then said that a check would be sent. A few weeks later, I received a gift card ($249.00). I called the product protection division and was told by Julie and Roberto that issuing a check was not an option. I then spoke to a manager named Vince. He told me about 3 different stories none of which made any sense.

I spent $150 online for airtight storage boxes. On the first page of Office Max's website, they offered a $20 off coupon for offers of more than $150. I filled out the online information, and, each time, I forgot something like typing in my email for verification. The process was deliberately programmed to remove the coupon offer. On the last page, I entered the coupon code again and there was a little box next to it saying I had to apply the coupon code (that I neglected to check), so of course when I checked out, I did not receive the discount on my $150 purchase. I suspect these "glitches" are deliberate and Office Max is hoping the customer will not notice. I think this is a dishonest and deceptive business practice.

I purchased an office chair little over a year ago. The arm on one side is totally cracking, along with places on the chair seat. I contacted Office Depot online site. They told me to contact the store where I purchased the chair. I did contact the Brandon, FL store, spoke to the manager, and told him the condition of the chair. He asked if I had purchased Office Depot furniture warranty plan. “No,” I said. With that I was told there is nothing they can do. No refund allowed over a purchase made more than 30 days ago. Pretty much out of luck. I told him that Office Depot displayed this chair and was told it was high quality and that they should stand by the products they sell. He said nothing in response. I mentioned that I had also purchased a desk and a matching bookshelf there too. Nothing in response to that either.

I received this chair as a Christmas present. You sent 2 left arms and no right arms. I called customer service on 12/26/12. The agent told me it was back ordered until 1/11/13. As of 1/17/11, I still haven't received it. I called again. It is now back ordered until 1/31/13. I need a chair. I asked how I could return it. She had no idea. She said to try the store where I bought it. It was a gift so I don't know that info. How long does it take to make a right arm? I am sure they are still making complete chairs, so this is crazy. I am stuck with a chair I can't use and I have no idea how to return it. Meanwhile, I still don't have a proper chair to use at my desk. This is the last product I will ever get from Office Max. P.S. Get some customer service reps who know what to tell us when we have a problem, maybe the ones without a heavy foreign accent that you can actually understand without repeating the conversation several times.

I purchased software from OfficeMax and received $30 in OfficeMax credit. They made me sign up for Max Rewards at the store. I did so. They handed me a Max Rewards card. Later, I received an email with Max Perks of $30 confirmed. I found a scanner that I wished to purchase. I checked their website and could not see if they had it in stock at the local store. I drove 15 miles to the closest OfficeMax. I asked about the scanner. The clerk looked at me like I was an idiot because I was asking about an item they did not have in stock and she had no clue about it. I asked her if I could just order it in the store. She said yes and I walked to the check out counter. The adventure begins!

I went to OfficeMax on Hammer Lane in Stockton, CA. I had about $300 in my cart and a coupon for a free TUL pen with a $2 purchase. They told me they were out of stock and would not issue a rain check. They smiled and acted as if this would satisfy me. I was not pleased and left the cart there, and left the store. Nowhere on the coupon did it say "while supply is available." I have been a loyal customer and now will never go to OfficeMax again. I went to Staples the same day and purchased what I had in the cart I left. It is amazing how deceit can lose customers.

I bought a Lexmark printer online during Black Friday weekend. After the first week, I received an email saying it would be another week as it was being sourced from another warehouse. After the second week, I'm now hearing they're back stocked and it won't be shipped sooner than a month from purchase. I called Customer Service and they couldn't be less helpful. I could have bought this computer on sale from a number of retailers that weekend and am kicking myself for buying from the company with the worst inventory system. Beware.

Office Max offered a Serta chair for sale on multiple websites (see 12-3-2012). Some customers went to the stores and were able to get the item at the price of $29.99 per the sale (this proves that they did honor the posted deal). I received an email confirmation with a number that it was back ordered. Then, they sent me an email the following day that it was a typo error and they are cancelling. They did offer to sell it to me on the phone for $129.99. So, it was not back ordered since they were willing to sell at higher price.

OfficeMax hires any Joe Schmo to deliver to your home, beware! No one knows who these people are. One guy just showed up with an unmarked vehicle, unmarked clothing and he looked pretty shady, and most of my items were on back order. I suggest you think twice about ordering from them. You may be putting you and your family in danger.

I went to OfficeMax in Turnersville, NJ on Sunday, 11/25, to purchase a few items and cash in a Gift Card I received from Office Max for an earlier purchase. Once at the register, I was told their system to accept Gift Cards has been down since "Black Friday," but I could still purchase the items and try another time on a future purchase. Of course, they didn't mention the sales prices wouldn't be there and frankly it was enough of a challenge to find something in the store that was interesting to purchase. This leads to one of 3 conclusions, maybe all 3:

I bought a travel bag online from OfficeMax for an upcoming business trip. The site did not show out-of-stock when I placed the order and promised to ship promptly. When I did not get the bag in time, I went online to check and found that it was back ordered. The OfficeMax online shopping site had outdated availability information, and they did not email me about the item being on back order.

The local Office Max is on Atlantic Ave. in Brooklyn. I need to purchase toner and a new drum unit for my old Brother printer. This is the closest store to my home. The drum unit's empty box is on the shelf; it is necessary to ask for an actual drum unit be brought to the desk, presumably because it costs $134.00 and cannot be displayed. A young woman with a headset phoned my order to someone. "He'll bring it up," she said. Ten minutes later, I discovered there were five customers ahead of me, all waiting for merchandise to be brought up or to exchange something. Only the manager can perform these tasks despite the fact that there were about six perfectly competent-looking young people working cash registers, and one was waiting for the manager to give her change for a $20 so she can open a register.

Purchased 2 cases of paper in Aug. 2012 that had a large discount (limit of 2). But the discount was only available through the Worklife Rewards card (which we have). Instead of an immediate discount, they would give us $29 x 2 on our rewards account and then we would be sent a cash bonus card (like a gift card) after a certain period of time. I was skeptical because on our invoice, we were charged the full dollar amount and it was a lot more than I wanted to pay. So, I called the Office Depot store to discuss this. She assured me it would be credited to us even though they could not give us one shred of paperwork or proof that we were entitled to this reward discount. She said it would post to our account in 4 to 6 weeks. So, I printed all the advertising, pictures, everything, showing the rewards discount of $29 per item.

I purchased a Lexmark printer on May 17, 2011. I also bought an extended warranty from OfficeMax. Within three months, the printer broke down. I first called Lexmark about the problem. The customer representative told me to ship it off to the company. I objected, telling him that I use the printer every day for my home business. I then called OfficeMax and was told to bring the printer into the store, purchase a new one and my money would be refunded in August. I did that. In August, I came into the store and was told that the Lexmark warranty expires on May 17, 2014! After that the OfficeMax warranty would then click in. I told the store manager that I no longer had the printer because the store wanted it back. Now I didn't even have the choice of sending it back to the manufacturer.

On 10/14/12 morning, I put two orders on multi consumer electronics for store pick up. At 11:25am, I received notice that items are ready to pick up. I arrived at store around 12:05pm, waited for about 10 minutes since the pickup counter was busy, then a female manager came to me saying, "Your orders were cancelled due to wrong prices." I am surprised that within 40 minutes, there was a big change. I hope everything was done at that point. However, this morning (10/27/12), I checked my credit card balance to set up payment and was shocked that OfficeMax didn't give me refund at all, two orders total $191.85 still charged by OfficeMax. And then I called customer service number at 800-283-7674 and the lady over the phone told me it was not her business. I had to go to store to solve it.

In May 2012, my sister and I purchased Toshiba computers. We both purchased virus protection also at the same time. Well, hers did have the antivirus protection applied to her computer, but not mine. So I took it back, and they said, "Oh yeah, someone forgot." So they claim they did put it on this time. OK, so I went home. All along there was no protection applied, so I got a "horrible virus" per a young lady that worked there. "Oh, this is a bad one. It will cost you $150.00.” I said, “No, I purchased antivirus protection.” She insisted I didn’t, that I purchase a warranty if I drop my computer. Mind you, this is without her asking or looking for proof.

At least 3 times weekly, I patron the OfficeMax at Crossville Road in Roswell, GA. Many of the employees are very friendly and helpful, and I enjoy talking to them. Today, I had the misfortune of dealing with a new, horrid employee in the copy shop. Her attitude was extremely rude and accusatory. When told of the problem, the manager was even worse. This will be reported to their corporate office this week for resolution. I will not return to the store - enough is enough. I spend way too much money at that store to be treated in an accusatory way. Beware! Stay away from this store!

I ordered a desk from officedepot.com. The desk arrived and I carried it all upstairs to my office to put together. After reviewing the manual and parts, it became very clear they sent the wrong hardware for this desk. I called customer support, which transferred me to the parts department, which was closed. I called again today. The parts department suggested, instead of sending me a box with the correct hardware, that I count each piece of hardware from each step in the manual and call back with a complete list of parts because their supply is limited. They also said it would take 5 - 7 business days to receive the parts. The alternative was to have a freight truck come and pick up the entire desk and deliver a new one 3 days later. This is crazy! All because they wouldn't send out the entire box of correct hardware for the desk. I will not buy from them again and strongly recommend not buying items that are available online only from Office Depot either!

I am an IT who has been at this occupation for over 10 years. When I see a store location that says, "We work on computers!" I assume the store to have knowledgeable employees and to carry the supplies necessary to facilitate this working on computers. The location I visited does not carry anything other than hard drives and a few extremely outdated video cards. When I asked about thermal grease (which is listed in abundance on their website), they gave me a funny look and then proceeded to tell me that they do not carry lubricants. Lubricants? Obviously, this was the first time they ever heard about thermal grease, and they were the IT department!

College student bought required software for class, installed it and then received a 180-day trial disc from the place he purchased the book. Office Depot refused to take it back (same day of purchase) stating he would need it for other classes and if he used the trial run, it would wipe out his previous Microsoft Office suite. He made 2 purchases at Office Depot just this week, but will never use their store again. Obviously they have no consideration for the expenses of college students.

I had an awful experience with a Gateway laptop that I bought from an Office Max store in August 2008. After being duped by the song and dance of a sales associate regarding how wonderful a particular laptop was, I purchased the Gateway laptop and a 3-year Max Assurance extended warranty, which I was forced to use many times. Within 1 month of purchase, I had to send my laptop back to Gateway because the motherboard was shot. It was at this time that I was informed that my Gateway warranty was only until May 30, 2009, but it was supposed to go until August 2009. Warning sirens went off. I'm guessing that I was sold a piece of crap returned laptop.

I bought an HP TouchSmart computer in October 2011 for $541.00. The salesperson talked me into purchasing this 4-year extended warranty for $260. Of course, he said what I want to hear. If my computer has a problem and cannot be repaired, they would replace it. Well, my computer died after just 10 months and I had to make multiple calls. I was transferred many times - this went on for a couple days! They said they would send a return box for me to send in my computer for repair. That was 9 days ago and I am still waiting for my box! I am disgusted with Office Depot and I am sure most people just give up and buy a new computer. I am told my computer will be away a minimum of 10 business days. Okay, so that leaves me without a home computer a minimum of 3 weeks! I work from home most of the time and had to completely change my schedule for this. I will only buy my electronics at Best Buy. I learned my lesson and plan to spread the word about Office Depot and their warranty!

Substandard work/work environment is like an entrapment facility - The copy clerk, white one, quoted me a price for copying a 16x20 original piece of artwork. She said it would be about $6 for the copy and lamination. The black girl says no, blah blah blah. (Calculating in her head out loud. No real calculator!?) And so the black girl says it would be $12 a piece for each copy with lamination. Okay, so I ordered three she said it would take about 30 minutes. I left to get a coke, etc. and I told her I would be back. I got back maybe an hour later and the white girl is working on the copies. No black girl in sight. White girl leaves for 15-20 minutes. Okay, I sat and waited. No one came to wait on the customers. The clerks in the o/d uniform are swirling around and no one is waiting on the copy customers. So finally, the white girl came back and started waiting on others. My stuff was on the back counter. She was avoiding me.

I went to my local OfficeMax to get a refill for my self-inking return address stamp which I purchased a few years ago. The salesperson told me I would have to bring it in for a refill. I returned the next day with the stamp. The salesperson was confused and looked through a book for the product. She disappeared in the back of the store and returned with a bottle of stamp pad ink. I was told to just pour ink to the stamp. I returned home, poured ink into stamp. A few days later, I went to use stamp which was sitting on my desk top. There was ink all over! I now have a stamp that leaks all over and two huge black ink spots on top of my very expensive roll top desk! Apparently, this employee was not qualified for her job. I guess I'll have to take my business elsewhere now. I am furious with OfficeMax!

On August 5, 2012, we placed an order for some pictures, forwarded pictures via email and had them reproduced as we have in the past. There has never been a problem with this process and the pictures came out great. However, this time they did not. When I came back to pick up the pictures, I told them I was dissatisfied with the blurriness of the pictures and they said this is what I ordered and would have to pay. I then went to Wal-Mart with computer and they printed the pictures again and they came out perfect with no blurriness. Now, I am convinced that it was not an issue on my end but on the reproducing of pictures at OfficeMax. I have provided a copy of same picture from Wal-Mart and one from Office Max. As you can see, there is a night and day difference and I am requesting that I receive my money back or in store credit to rectify this problem. Thank you in advance for taking care of this matter!

They will call back, never did. I have the computer in the last week for Silverlite problem on my side. On the other side works, it is Micro's problem. (They called in to Micro, they are trying to come up with fix, ok?) But I was unable to load pictures on email on my side. Attachments are okay. Now, the Adobe Flash player is inoperable on my side, good on the other side and they told me Flash player is good, on only one side? It's a shared computer. It should work on both sides (new from March 2012). There are other small things. I have spent a lot of money for many other things at this Vallejo store location, $2000+. I want higher people at OfficeMax to tell them to call me and let's get this HP fixed or replaced.

Everything about OfficeMax is difficult! Whenever I try to order something online, I spend tons of time, get frustrated, and end up having to call because codes don't work, prices come up differently, etc. It never goes smoothly. (And the MaxPerks program is one giant hassle! Not worth the time. Had I known when I got into it how frustrating it would be, I never would have started!) Frequently, I just end up cancelling the order and buy from Staples.

Well, I went in to the OfficeMax in Surprise, AZ on Bell Rd. to buy a desk chair, mine had recently broken. I picked one; there were about 12 on display. The one I picked was priced at $134.90. As I was wheeling it to the checkout, a sales person approached me and said, "You can't buy that chair." I said, “Why not?” He said you have to buy one in the box. I said, "I don't want one in a box, I want this one." He said, "Well then that one is $19.00 more." I said, "No, by law it is marked at $134.90, and that's what you have to sell it for." He would not sell it for the marked price, so I left, never to return, and I must say, I really was a very good customer before this happened.

My computer cannot open the file from the shortcut on the desktop screen. I ran the antivirus program and found no virus, so I brought my computer to OfficeMax since I have the free system screen coupon. Drew, the tech guy over there, was nice and told me that he needed to get the system diagnostic and fix for $120. And he said that if it is not fixed, I will get a refund so there were no risks for me. I left the computer with him overnight. He called me the next day and said that my computer was fixed. So I picked it up and brought it back home.

On July 2, 2012 prior to going to T-Mobile to have a cell phone reactivated, I went to OfficeMax to have business cards printed up with the wrong phone number. T-Mobile gave me to the cell phone. I went back to OfficeMax on July 5, 2012 to try and stop them from printing the wrong phone number on the card. They told me there was nothing they can do. The cards had not been printed yet. This is store no. 0613, main office: 1-800-283-7674. I want the cards printed right or my money back.

1-week delay to repair computer under warranty - My computer crashed. It was under extended warranty. I was told that by the end of that day, I would get a call from the repair company about scheduling a repair time in my home. The call did not come, ever! I kept calling Office Depot and kept getting the same story that they were waiting for the part to come in. Finally, I got a call from the local person who does warranty repair for Office Depot and was told that it would be another four days before my computer could be repaired because they were backed up with work and had two workers on for death in the family.

A week ago, I bought a bag full of merchandise at Office Max in one of their 20% off deals. Among it was a boxed edition of a software program I had been considering, anyway. I brought the software home and left it in the box while I did some more online research into it. I found out that most people who try to use it with Windows XP are very dissatisfied, so I decided to return the software. I had never had it out of the box.

I wanted to buy ink cartridge. The employees were rude, unfriendly, and uninformed.

Ramsons bought a sharp calculator in March of 2012. To be exact, it's a Sharp EL-2630PII printing calculator. This machine has a defective flaw; it wads the paper up under the wheel that advances the paper. The calculator cost $84.99. I was told in a very arrogant manner that we should have taken out the extended warranty. This young man's name was Spencer and just a plain old smart **. We will never buy anything from OfficeMax again. You need to send in a secret shopper and have them deal with Spencer and his attitude.

The quality of the chair is bad. It’s made in China. I will not buy again at Office Depot. The fake leather or vinyl trim is peeling and falling off. The lumbar support is poor.

Office Depot never again - I never received the $10 Visa gift card promised with a recent order. I understand your schemes. I had to jump through hoops, junk mail stating that I then must redeem online by a certain date simply to not receive it. I received my $15 restaurant promo code after it had already expired. These schemes will be reported to the BBB. I have wasted so much time trying to obtain what was promised. Junk mail galore: I have removed myself from the mail list six times, and each time I place a new order, I'm re-added.

I emailed a flyer formatted in Microsoft Word 2011 to Office Depot at their request since I was unable to come in person. When I went to pick up the 175 copies, there was an error on the page. It seems that their version of Word converted a character (a finger pointing) to a half letter A. After leaving the store, I later noticed this error and called Office Depot explaining the problem. I spoke with the person who handled my order. After being on hold for a while, she said there was nothing she could do about the problem and said I could speak to a manger. The manager suggested I go online and select a character, email it to them and the form will be reprinted. I was under the impression this was not going to cost me anything. After all, I had already spent around $112. I suggested to the manager that I should come by and just have the flyer re-run off the zip drive. She said okay.

I went through the hassle of getting a gift card for OfficeMax online. The website showed an item I want as in-stock and would ship in 3-5 days, yet hours after my order, I was notified by email that my order has been backordered (even though now the site still shows it as in-stock). Contacting OfficeMax customer service indicates that they don't have any inventory (why have it on your site then?) and that my order is likely delayed for an additional 5+ days and he would not expedite the shipping of the order in any way. "It's just something we don't do", I was told. So you are not going to ship my item on time as promised by your website, making me wait an additional week without any compensation for this hassle by at least upgrading my shipping to express so the item actually arrives closer to the time indicated when I placed my order? What horrible polices!

We were told that we would get a new battery replacement for our gTablet with the purchase of the protection plan. All we had to do was bring it into the store before the extended warranty expired to get the new battery. When we brought it back, we were told the store no longer does that and we would have to call or go online to get a new battery. Basically, we were fraudulently lied to. They took our money, but we did not get satisfaction.

I needed a power supply cable for my Toshiba laptop. That is all. The technician offered the "free diagnostics test" titled Office Depot PC Support Agent, I accepted. They offered a $159.99 scan and repair, and found tons of infected files and "optimized" my Windows Settings. I declined the service. Upon returning home and plugging my computer in, the Audio Service on my computer was completely disabled, the firewall was turned off and a whole bunch of other settings were changed. And guess what? I can't change anything back. The store offered me a fifty dollar discount on the service to get things back to normal. That's right, when they "optimize" your settings, a whole bunch of things are changed and not in my favor. I am self-employed and this is wreaking havoc. Luckily, I saved the report and will probably have to take legal action.

I visited the Athens, GA store approximately two weeks ago to buy a black and color XL cartridge for my Canon PIXMA MX340 printer. They were out of the black ink, so the salesgirl suggested I buy the OfficeMax brand and save money on both. Like a dumbass, I followed her suggestion and bought the black and color XL in OfficeMax brand. After installing, the box popped up saying ink level was low. I disregarded it and printed anyway. About approximately 35 pages of black and white text later, the alarm light comes on saying, "Out of black ink!”

I utilized the Office Max store located at 1332 Greenbrier Parkway, Chesapeake, Virginia 23320 about 5-6 times a year. Almost every single time I go in there to make a purchase (mostly small items like blank paper, print cartridge, rubber bands, etc.), I end up waiting between 20-30 minutes to check out. It’s a rather large store, but they usually have only 1 person (sometimes 2) working the check out cashiers. And without fail, customers start backing up because someone wants to discuss rebates, return merchandise, or make numerous purchases with different company credit cards. I could go on and on but my point is why do they not have more cashiers or at least have an express lane for those with small quick purchases? And today was an especially good day after asking for some assistance in locating an item (had nothing to do with checking out). The employee was rude and kept mumbling something about having to work late.

I was in the Plano store (on Central) on Friday. I am older and have difficulty standing for long periods. I was trying to check out and there was one clerk, checking people out. There was about five other personnel working on other terminals. When I asked why they could not help, I was told they were working off the clock. Not only was this quite irritating, it would seem to be a bit against the law. I suppose I can continue to watch TV for news articles when your employees file unfair labor practices. When I expressed my displeasure, the clerk told me to complain to the district office.

I ordered a storage cabinet to match the desk I bought from OfficeMax in Cerritos, CA. I was told since it was not in stock, it would be ordered. The receipt showed an estimated delivery of 1-3 days. But hey, I wasn't born yesterday, so I understand that deliveries don't always arrive when expected. That being said, I ended up waiting 2 weeks without a single phone call from anyone from the store. So I called in wanting an update, and they abruptly told me to call the number on the receipt. First off, I ordered the product to be delivered to the store. Why I would have to find out the status of the delivery myself is beyond me. But I did anyway.

I ran a copy and print shop for years before retirement and that company has no idea what a copy shop looks like or how it should be run. I walked in to get some prints made and looked at how it was organized. Sure, it was perfectly organized if they were on display. I could not fathom how anyone can manage to work efficiently there, no equipment tables, everything is lined up along the wall. When I came in, I watched one of the copy employees fighting to get the computer to accept three different passwords and then looking around, instead of a normal functional desktop, it looked like the same block, restricted crap they have set up for the public computers. I watched this guy get obviously flustered trying to get a file open in Photoshop. He was the only one in there by the way, one guy, while other customers lined up impatiently. I gave up any thought about getting prints done and just left at that point feeling sorry for the guy. It seems a poor way to have a copy center.

I've purchase a Kindle Fire 7" on 3/03/2012 and received a register receipt for an online coupon offer $20 off but it needed to be registered online in order to receive it. However, it comes up as the $20 off $100 coupon has as expired on the Office Depot website. This is not what I expected to encounter even after the cashier at the Office Depot in Pembroke Pines, FL said to go online to qualify on the Office Depot special $20 off offer. It's just a scam for the consumer to log on to their website in order to receive special Office Depot promotions and sales even. By the way, I don't expect to receive the $20 coupon since it's not a valid offer at the time of my purchased item.

I need more storage for my laptop and my son told me to buy a portable hard drive. I went to the store located in the 152nd St. SW Miami and asked for the item. An employee showed the display with them. I chose one, picked up the tag near the sample and took it to the register. When I got home and opened the box, my son told me that I bought the wrong item.

Laptop Repairs at Office Depot Chico, CA: I took my HP laptop to Office Depot because the screen was freezing up always after about 20 minutes of being online! The sales representative at the store claimed I had a virus, and my hard drive had too much stuff on it! He recommended a 500 GB hard drive! He said he would transfer over any unnecessary files that were clogging up my computer. He said it would be ready any time Saturday! I got there Saturday at 10 am and he wasn't there! So I said I'd like to pick up my lap-top! But it wasn't ready! Nothing had been done yet! So I waited for 2-1/2 hours for him to come into work! He got there and said it would be a while! So I killed some more time only to find out I would have to come back another day to pick it up! Well, surprisingly, they delivered it that night after speaking to my mom on the phone!

I placed a store pick order. When I went to the shop, they told that the product is not available in the shop. So the first mistake is, I shouldn't have gotten a confirmation email saying so and so the product is ready for pick up. After that, they were not able to cancel the order and they asked me to cancel the order by calling their toll free number.

I bought a notebook in Office Depot in Costa Rica in Heredia. The keys of the machine were released. Office Depot had the computer since January 07, 2012, and they said do not have keyboard to repair my computer, and I have one month and half to wait for a solution. I feel really angry and cheated, and now they say the computer has several stripes, but when I delivered it to Office Depot, it does not have any stripes. My phone in CR is **.

Office Depot Rebate - I filed for a rebate and never received it. I went on the website and noticed that the rebate was processed but I never received it. I requested twice regarding this by e-mail and no one responded. Is anyone out there? Please respond and check into this please.

I purchased an external hard drive - found it was not needed. The box is unopened. Nearly 3 weeks ago, I called to find out how to return it. They referred to Aiea store - they referred me to Ward store - they referred me to an 800 number - it was automated and difficult to find the right answer to get human. I got human finally, and was told it had to be handled by Resolution Dept.- said I was being transferred. The call was disconnected. I started over and was told someone from that dept would call the next day. Three days later I called again (each call required a full explanation), I explained that there were no calls received. This person said they would email me a return label - no label arrived. After 2 more days I called again; they wouldn't be sending a label - they would arrange pick-up. They would not tell me when/who/how. It never happened. I called again today. Someone would call me to arrange date/time for pick-up. It never happened. I'm so frustrated! Aside, I wanted to order simple tape dispenser, they show 6 on website - none of which are available. I would say Office Depot is destroying themselves!

I went in last week to buy QuickBooks for my business, and after waiting 45 minutes for my cartridges to be filled they were still not ready. He told me he would call me and I left. The next week I went to use my printer and realized I had not received my ink or got a call. When I went back today I picked them up with Heather and I asked her why I didn't get a call. She said bluntly you didn't leave a number! First off, how did she know and why would she say it like that? The manager never looked upon and it was evident no one cared. I don't typically complain but at one time that store was 100% customer service. Today, before she opened her mouth, she never greeted us although she walked by us several time.

I went to Office Max to purchase a Kindle Fire. The clerk said, "We have them but I wouldn't buy it..." and began to run it down. She then proceeds to tell me about the new Nook. I knew it didn't have access to Android market [free apps], but let she bullied me into purchasing it anyway [even after she lied to me and told me it did] because it had more memory, yada yada yada. Stupid me! Anyway, I took the dumb thing home and lo and behold, it did not do what I wanted, just as I suspected! Why would I want to pay Barnes & Noble for apps, I can get in Android Market for free? Incidentally, I paid cash. The next day, I packed up my purchase to return it. I was told, "We don't have that much cash in the drawer. We have to credit your debit card." Did I have a choice No. Guess what? Still no credit. I gave the money immediately to make the purchase but still no credit of my cash into my checking account. I won't buy another thing there. Never did like it since some idiot in the printing department chopped a 50 page grant proposal in half and tried to "copy" my original and fix it. Hello, grant proposal, professional **!

I have shopped at the Joplin, MO store for years. Recently, a very sweet, helpful college student named Amy ** started. Several times, I have been in the store and witnessed Stacie mistreating her. One instance is cleaning the store windows. Nothing wrong with clean windows but she made her re-clean the same window 22 times, said there were streaks. On other instance, I heard about was that Amy was the only one to get wrote up after a shift where money came up missing from a register that many people including the assistant manager were allowed to use, clearly harassment! I ask you to please investigate this. It could be racially oriented!

I turned in 13 ink cartridges in December 2011, thinking that I would get $3 credit for each cartridge (as it is customary at other office supply stores). A month later, I checked my "account" to see if the credit was "posted" to my "account". The account balance was zero. I called customer service and was told it would take a month or two to have it posted to my account. In February, I checked my account...again zero. I called customer service and I was told that I was misled and that I needed to go to the store and make a purchase of $39 ($3 x 13 = $39) or more to get the credit. Today, I went to the store, waited in the cashiers line with ink cartridges to purchase so that I could get the credit. I was told that I was in the wrong line. I needed to wait in another line to "process" the credit first, and then use the credit to purchase the new cartridges. The person at the "credit processing line" could not get into my account with my password. He said I needed to go back to my office to reset my password via my computer and access my email account for the change in password. Ridiculous!

I have tried, for two weeks, to have my four year warranty (I bought & paid $148.99 for), honored by Office Depot. I have called Office Depot's customer service several times, and been told I have to have my credit card, from which I used to buy the computer and warranty. That credit card has been canceled for some time. Then, I have to have my receipt from the date of purchase, although I have all my paperwork from date of purchase. I have been to the store twice, to try and get my warranty honored, and I have been told both times, I have to do it through mail. Basically, Office Depot has taken my money, and will make it so hard on their customers, that they will simply give up and buy a new computer. Where do i go from here? I am driving 10 miles each way to the library to use their computers, since I do not have any other way to get online.

Purchased an Epson All In One 645 from Office Depot. After machine was connected and set up, I could not send or receive faxes. After several hours of trouble shooting, I called Epson support. Awful experience. Had to stay on hold for about 15 min, when I was finally connected I had great difficulty understanding the person on the other end of the line. I explained to her what the problem was and all that I had already done to try and correct it. She began asking questions like "Is the power connected? Do you have telephone service? Who is your carrier?

I purchased a few items and was charged for multiple items and when I asked the clerk EMP 541211 to verify my purchases she was rude, acted like I was a bother, none friendly even with the original purchases and proceeded to reimburse me the overcharged items. I asked to talk to the manager and explained my experience with the way I was treated by EMP 541211 and was told "So what was the problem if she refunded the error...."

I walked in Office Depot and saw the special clearance laptops for sale for $549. When I checked out, Office Depot took the empty laptop box in the front and put the actual laptop inside it, then gave it to me. I asked for a new 1 and they said this laptop is the last they had in store, that's why it was on clearance sale. I asked if I can return it without any trouble or restocking fees since it was an opened box laptop. Office Depot assured me that I would not have any problem returning it in 14 days, and since it is an opened box, I would not get any restocking fees. The Manager was there too.

On January 31, 2012, I went to OfficeMax to purchase a 5-shelf bookcase. When I entered the store, I noticed that several employees were standing around, talking and laughing near the cash registers. They ignored me as I made my way to the office furniture section. There was only one bookcase and as it was a 3-shelf, it wasn't what I wanted.

On Friday, I dropped off a pre-paid priority overnight delivery for FedEx containing legal documents. I asked the clerk twice if the package would go out that day for delivery on Monday. I was told there were 2 pick-ups that day, and it would definitely go out. Today, Monday, I received a call from the destination saying the package had not only not arrived, it had never been logged into FedEx's tracking system.

I am currently deployed in Afghanistan and I ordered a camera on Dec. 7, 2011. The site showed the item available and completed the purchase. I checked the site often for shipping updates. Has anyone told Office Max their site would be better served by hiring a high school student than their current team as none of their links work except for the purchase portion? I guess maybe that is their intent. Anyway, I contacted them by email which didn't come from their site and asked them to cancel the order as it was 2 days before Christmas and no updates were ever offered. Their site still to this day says "processing".

I fell for Office Max's advertisement: "Buy 2, get 1 FREE!" I purchased online 2 Lexmark ink cartridges, expecting to get the 3rd one free. I did not receive the third cartridge. When I called their customer service, the representative told me that "You have to order 3 cartridges to get the 3rd one free." I told her if I ordered three, I would expect to get charged for 3 cartridges. When I order from other companies on-line that advertise "buy 2, get 1 free", I always get the 3rd item free with my order of 2. If I ordered 3 items, then I am not following the advertisement instructions. They are a fraudulent advertising company that uses a play on words that no other company has ever tried to do to me before.

I signed up for the office depot MyLifeRewards program on 1/23/12. That evening, I was swamped with spam emails. I called MyLifeRewards and requested that they take me off the spam list which they said they would. My complaint is that they do not let the customer know that they are selling our email address nor do they give the customer the opportunity to opt out of getting spam when registering.

I made a label at my location for a FedEx package. It was too late to have it picked up at our location. I dropped it off at Office Max, and asked if it would be picked up that day (Thursday), because it was a priority next day delivery. I was told they will come back by 6:00, for pick up. I found out Monday, when I came in to work, that the package was still not received by our customer.

I was shopping for a simple writing desk that I needed immediately. Found exactly the one I wanted at my local OfficeMax. There was no sign on it, other than the slip showing the entire line with the barcode on it. I took that to the front to pay for it, and was told after they went to get the desk, "Oh sorry, that's an order only item." Great, some kind of sign would have been helpful! After looking at some other stores and not finding what I wanted, I went home and ordered the same desk and a chair on the OfficeMax website on Saturday night.

I walked in Office Depot on Hwy 29 next to Wal-Mart in Pensacola to purchase a scanner. I approached salesman walking into computer department with some inventory he was putting on shelves. I was the only person there. I asked the guy about a commercial type scanner. He informed me he did not have one and they did not carry them, so I informed him I had seen them online under Office Depot. He looked at me and said I have worked here 3 years and never heard of it. His tone of voice and demeanor was the smartest, rudest way I was ever talked to by a salesman in a store ever.

I stop at Office Max on December 26 around 6pm. My nephew is gong back to college and needed to mail a package. I asked Carol the cost and information for this shipment. Her reply was, "I don't know. I can't give you an idea of the cost until I put the package in the scale. We don't do ground shipping." I told her that my husband just did ground shipment from California. Then she said, "Go to the airport. I haven't done that and I don't want to be the first one to do it." This person needs another job. She doesn't have any idea of anything and is making Office Max and FedEx lose customers.

Prior to Christmas, Office Depot offered the HP Touchpad 32 GB tablet for $199 during their "Every Friday is Black Friday" deals. I wanted to purchase 2 tablets for Christmas presents. I went to purchase them the very day the ad came out. I was told the "item is no longer available". I asked for a rain check or a substitution. I was told that this was not allowed. Office Depot then advertised the Lenovo thinkpad K1 tablet. I went to the store and both local stores were completely out of them. The salesperson stated they only had 1 and sold it. The salesperson searched the Office Depot warehouse in which he located 1 tablet. He also searched the two cities close to where I live. He located 1 tablet in one of the cities and then 2 tablets in the larger city. He stated he could not guarantee they were actually in these stores because they may have been sold but still show up on the computer.

I bought a Lenovo ThinkPad in the black Friday deals from Office Depot. The picture was not clear on the keypad, the product description specifying the kind of keys on the keypad was not clear, and that the product was not returnable was not clearly mentioned. The RAM was just 2GB and after installation of IE 9 on it, the internet surfing is extremely slow. It is almost like you type in the website name, go take a stroll and comeback to an open page or wait for almost 2 minutes for each page to open.

Wow! I spent 3 hours trying to order on Black Friday, finished the order several times, put my credit card number in and nothing, over and over again. I contacted them the first time. I was told, "Put your order in again". Well, the $299 computer was sold out. I emailed them again and asked for a supervisor to contact me by phone. About a week later, I received another email saying that their site was not working properly on Black Friday. That is the last I heard from them. Their whole ad was bogus, what a waste of time. I will never give them my business again.

Black Friday Online Experience: Just like another customer found out, I ordered a computer online during Black Friday sale. I received error messages on both attempts. I change to Google Chrome and my purchase went right through with email confirmation and shipping confirmation two days later. Sounded great a computer arrived a week later. Two weeks after arrival of computer two more computers arrive and my account is debited for the computers; No confirmation, no tracking, no notice at all. I brought to box store and of course they gave me the run around. I called customer service from store and they stated they did have server issues and multiple orders went out. She spoke directly to manager to give return information and to debit my account (I thought).

I had a terrible experience after purchasing extended warranty on a laptop. The specific questions asked at time of purchase were: 1) This warranty is additional to the manufacturer’s warranty (answer "yes"). 2) So the length of time of this extended warranty is 2 more years (answer "yes").

I had an awful experience with the shipment of my HP Pavilion p7-1148p computer and the Samsung Syncmaster B2230 Monitor. I bought this online at Officedepot.com on Black Friday (November 25, 2011). The estimated date to arrive was Dec. 2. Well, that date came and went so I called Office Depot Customer Service to see where the shipment was. They said they did not know. I was transferred to another Rep who told me that she could help me. I asked her where the shipment was. It was December 5 and I was told the shipment had not left the Warehouse yet and to please be patient. I was very, very ticked at this point. I could feel my face getting hot and I was mad. I said, "Do you know what Carrier is handling this shipment?" She said UPS is the carrier. On the side note, I work for US/Canadian Customs and I know that UPS gives Tracking numbers, so I asked for a Tracking number for the shipment. She said they do not have any tracking numbers.

I am a severely handicapped person and they sold me a desk and told a friend of mine and I they would set it up whatever way I needed it in my home office. It's on the front lawn in pieces 128lb boxes I can not move or install. Help!

From what I've read from other's complaints, it appears that mine is a frequent problem with Office Max and has been going on a long time. I purchased something listed as being in stock and promised delivery within 5 days. I purchased it and 2 weeks went by before I attempted to reach them. I tried to contact them through the "Contact Us" page on their website. A week later, still no response. I called them and waited about 10 minutes, but was able to speak with someone. Unfortunately, they could not do anything other than provide more lies about when I might get the item I purchased. Frankly, it's not worth the time or headache to save $10.00 and have to deal with these incompetent people. They must train them all to have the same attitude, that "don't care" or "wish I was somewhere else" attitude. I still haven't received a response to the emails I sent. I'm planning to reverse charges on my card and escalate my complaints after 6 weeks have passed. But my suggestion is don't buy from these **!

Restocking fee, Office Max? Come on, you’re putting the box out on the shelf or sending back, this charge should not fall back on the consumer! $22.50 from a $149.00 sale? This is ridiculous! You have lost another customer business and I will be sure to spread the news of this idiotic charge. Do not shop at Office Max No. 911 on 619 N Carolina Highway 24/27 BYP Albemarle, NC 28001 or any others! May bankruptcy serve you well! Special thanks to sales associate no. ** and manager, Tim ** in Albemarle.

Office Depot lies and misleads customers. I bought a Coby 8G MP3 on the 21st of Nov for $59.99. It was delivered in a non-functional state by UPS on the 30th. I've spoken to at least 6 different "representatives" which is a big joke as far as I'm concerned because all in the Philippines. I also went into our local store and spoke with the store manager, Lori **. She called them at corporate office and they gave her the same trouble and excuses. She said if she could, she would exchange it, which I wanted to do. But they didn't have that brand in the store, only online.

Buyers beware, liars work at Officemax. Their online ad said the product would arrive in 1-3 days. I called them at the end of day three, but was told that the product will be delivered the next day, guaranteed. I called them back again at end of that day and learned that a tracer takes 5-7 business days, that they do not deliver on Saturdays or Sundays, and that they use delivery services who do not provide tracking numbers that Officemax customer service can access. Read on and you will see that Officemax is a shoddy outfit and that their customer service people will lie and tell you anything to get you off the phone. The $10 you may save shopping online with them is not worth it! Use Staples or Office Depot instead. Because of this, there was a delay of Christmas festivities, invitations, cards, and parties. This was a real bummer during a happy time. They will take your money and refuse to refund it for weeks. Do not buy from Officemax!

They just lost me as a customer due to being deceiving and unhelpful. Their cyber deals are very misleading and you end up not receiving the max points you think you are going to get. They post them on the ink and cartridge pages and then refuse to honor their deal, because I purchased a toner cartridge and they said that is different from ink. Then, they refused to let me speak to a manager online. There was another deal and the points never showed up. Everyone keeps giving me a longer timeline for them to appear. Their in-store personnel were rude, which is why I switched to online, but that is worse.

Our Sunday newspaper advertised Norton Antivirus on sale the week of 11/27/2011. It was half the price of renewing online. I went to the store that afternoon and the salesman refused to sell it to me unless I first brought in my computer for him to check! He wouldn't even show me where it was located in the store, and we went round and round. I told him my computer was fine and that I just wanted to buy the software. He insisted that I bring in my computer, then said that he didn't personally like Norton, but he would fix me up with something good. Bait and switch? And then what? I'd come back for my computer, he'd have loaded something without my permission, and then tell me I had to buy it? I don't think so! I finally just walked out.

There are places for complaints, but there’s no place for defending. That's the world. Sometimes you just have to deal with it. God, have you worked retail? Do you hear some of the whiny complaints on this site? Man, I'd love to know what you people do and see how you do your job flawless, and have never had an issue beyond your control and never have to say "That's corporate rules". Because if that's true, you must live a cushy life with no issues and have to make them up, and fight with people trying to barely keep food on the table.

I tried to order an office chair from their Black Friday ad. I made two attempts and received errors both times. I never received order confirmation, however, my bank account has been debited. I emailed customer service and was told that my order did in fact go through and was given an order number. Unfortunately, when I try to track my order, I get a message stating that order number cannot be found. I've made several attempts to contact customer service again and have received no further assistance.

I ordered a laptop on 11/7/2011 from Officedepot.com. It said overnight delivery. I waited 2 days and called Officedepot. They said they couldn't release orders more that $1000 without approval and that I should receive a call from their credit approval people. Okay, I didn't know that, but fine.

Office Depot denied my replacement of Lexmark printer p905 under warranty, instead, they send me a merchandise card of which it shorts of $150 to replace the exact same printer. The warranty was sold to me as replacement plan, and the contract was printed with "we may replace your product with a new, remanufactured, or a product of like kind and quality that performs to the factory specification of the original product."

I purchased a computer 10/8/11. I wrote a check and was told after many attempts that the check went through. They blamed it on the weather and then the computer froze. I came back the next day to pick up the computer and was told that the check was declined and was told to write another check which I stupidly did.

Ten months ago, I purchased a chair for $199 and opted 2 days later to buy the 3 year warranty. The hydraulics in the riser failed and having lower extremity issues, I took the chair back within the original 1 year warranty.

In February of 2011, I bought a combination printer/fax/scanner. About 2 months ago, I started having trouble with the fax. When I called the guy at OfficeMax, he told me to fax them something and it worked. Recently, my scanner went out. I called again and was told to bring the whole machine in. I did. I have health problems and this machine was heavy. When I entered the building, there were three men and one woman. Not one offered to help me carry this machine. Finally, the woman cleared a counter so I could sit it down. One of the men working there would not even look at it. He told me to take it home and call the number on my extended warranty. I told him those warranties were a scam and he proceeded to tell me I was getting it replaced for $11.00. I asked him where my replacement is and he never answered. I had to carry the heavy machine back to my car with no help. I will never shop there again. None yet, but if I don't get assistance soon, I will be contacting the Attorney General.

I purchased plumbing items, on Oct. 5th, 2011 and tried to return items on Oct. 7, 2011. But I was told that the returns were denied, in a 3 month period. I have to wait for 60 days then return the items. They told me that it is new store policy. Items are being returned with original receipt.