Office Depot Reviews

Apparently, this was a misunderstanding and Office Depot did the right thing in the long run. Thanks, Office Depot.

I wish I couldn't even give them a star. The employees are rude, no one wants to do their job. I went to the Office Depot on E 71 St in Tulsa, Ok on 10/2/16. I asked for help in the furniture department and one employee told me it wasn't her department and didn't bother to find someone for me...then when I finally got help the guy acted like I was an inconvenience, told me there were no desk like that and I can look at the other Office Depot.

I purchased an Epson printer a year ago with 2-year protection agreement. 1st make sure you read it completely. You cannot return anything to the store under this service. You must call a 1-800 number to get started. Once you call and talk to someone, they inform you that you must send the print back. I said "ok cool no problem". They told me "everything is good. Go ahead and print out the UPS shipping form and take the printer to UPS." Ok cool, I did that. Wrong. The guy forgot to tell me. You have to pay for the BOX and Packaging materials like foam. $18.00 later. I said ok no big deal fine. I paid for the Box. I call them back to let them know hey, it's in the mail. I also want to change the form of repayment from a gift card to a check. They said "sure we can send you a check instead". Once we receive the printer, it takes 7 days for the check arrive in the mail. I said cool no biggie!!!

About month ago I ordered a desk at a local Office Depot store. Three days later I called CS and cancelled the order because I did not want the desk anymore. They told me my money would be accredited back to my account within a week. Every week I have been calling and they just keep lying to me. Telling me that the return has been approved and that my money will be back at any time yet it has been a month now. I worked here for the summer and I know how much they emphasize customer satisfaction on us yet CS sucks so much and all they do is lie and don't have an order. This experience was ** and I will never buy here again. I told the store I would post this review because they are very upsetting. When I asked to speak to the supervisor they kept BS-ing me telling me they were busy all the time. Don't order anything. You will wait months for your refund.

MIchigan City Employee Kimberly, the worst. This company is absolutely the worst. Not only do they never have the printer ink I need in stock, it is always sold out, but the employees are rude, untrained and do everything they can to avoid helping you. Kimberly has to be a very special employee though as she takes being rude to customers to a new height. Staples here I come!

On September 11, I received awful news from my bank's fraud department. They called me to verify some transactions they believed were fraud. These transactions were totaled almost $500. It just happened I had made a return with Office Depot for a wrong item, and it went well because the money went right back into my PayPal account. Right after that I place an order for the correct item and I had to give all my credit card information and the CVV number on the back to the customer service woman. Subsequently, two other transactions totaling $500 were made on my account, two transaction I did not make. Even though these fraudulent charges are still under investigation, I will not trust Office Depot again, especially, their outsourced customer service.

Saw the Office Depot commercial-backpacks 50 percent off. At the store Office Depot sign states prices on one side and prices after the percentage off listed. The employee scans the 71 dollar backpack and comes out to 42 something. Not even half. When I question it she says it's 140 dollars and the manager starts to take the price off. After I try buying shes making up prices and states no it doesn't state here that it's the retail price. So why mention it. So the 71 dollar backpack was being sold 50 percent more than advertisement. VERY DISGUSTED. We don't need a store like this in town!

Took my daughter's computer in because software from a class not loading. I was told the reason it wouldn't load is because it had a virus. They told me they would get rid of the virus, apply anti-virus, upgrade to Windows 10, and upload my daughter's class software. After not calling me the next day, I called them. They said the computer wasn't compatible with Windows 10 and they could not load the software for my daughter's class. If I had known that, I would not have let them do any work. I ask for some refund and they told me they did everything on the work order. Apparently they didn't put the upgrade and software on the work order. They would not give me a refund. They lied to me. Also, the computer was scratched. We didn't find that out until we got home. I believe they just wanted to sell with no concern for giving me what I needed.

I placed an order online for several cases of copier paper and other items. It usually comes within 1-2 days. I never received this. I tracked the order and it stated it had been delivered. I called and spoke to a customer service rep that is outsourced and she kept insisting it had been ordered and signed by Anthony. I don't have an Anthony. She stated they would refund me. This was not done. I called back and asked for a manager to call me and I never received a call. A week or more later, someone tried to deliver the paper and I refused since I had already purchased it elsewhere. I have called back twice and asked for a manager. That cust rep. assured me again they would refund this to my credit card for items I never received. This still has not been done. Will never shop online with this company again.

I purchased a Dymo M25 postal scale at a LaVista, NE Office Depot store on 8/14/16 at a price of $99.99. I discovered a few days later that the same item on their website sells for $42.89. I called the store manager and was told they would price match their own online price, but I would have to bring the scale in to get this. I live 300 miles from the store and the time and fuel to make a special trip is just not worth it. I am required to return the item in person and then order it online. I will try to do this at a store which is a little closer, but the closest store is 2 1/2 hours away. I should not have to exchange the item or be there in person. This was charged to my credit card and they could just issue me a credit if they wanted to. I will not buy items in Office Depot/Max stores now without doing an online price check. Amazon is looking really attractive to me now.

Last evening, I went to OfficeMax in Madison, WI in search of a specific Jansport backpack. I had been searching for one on sale and OfficeMax was advertising their Jansport backpacks at 30% off. The store had a price on the backpack of $78.99. From my research, I knew this price seemed high. I searched Jansports website and found that they list the price for the identical backpack of $55.00. I showed this to an assistant manager of the Madison, WI store and I got all kinds of excuses as to why the prices were so different. "Maybe the backpack is a few years old and it was at the higher price when we (OfficeMax) purchased them."

I bought a Canon printer from Home Depot. I brought it home, assembled it, but then discovered there is no cable to connect to my printer. I called the store, and they said all their printers are wireless. I read them the model number, and they said, "Oh this one is not wireless." Then they said none of their printers have the cords. No one told me this!

I placed a print order from Office Depot for the first time. The order was nearly $500, & the materials are for my school. The first time they claim they tried to deliver the order was on July 7, 2016. They sent an email at 10:20pm the day before, notifying me of the delivery. However, not only was I there the entire day, but so was my secretary & at least 8 guys working on school's front driveway, & said they never saw a delivery truck. The next day, again, they claim they tried to deliver my order. I wasn't given any notification for this, but I had an all-day meeting, so I wasn't there. But the driveway construction guys were there & said, again, they never saw a delivery truck.

The newspaper ad this week listed many school supplies for a penny or quarter. I went to the Rock Hill store on Tuesday to get printer ink and the school supplies. They had none of the school supplies but said they would have them in a day or two. I waited 2 days and went back. Again no school supplies. I talked with the manager who asked who said they would be there in 2 days since they don't get a truck until Saturday (4 days after my first visit). He also said there was no way to know if the school supplies would be on the truck even then. He offered no replacement for the missing items. I going back to Staples where they have what they advertise!

THE WORSE CUSTOMER SERVICE OF ANY COMPANY. I purchased a filing cabinet and put it together; which took an entire day. The instructions were not clear. When finished the rails for the drawers were off 1/4". I called to complain on 7/5/16 and Maria told me that the next day they would deliver another cabinet assembled, since it took so long to assemble. No one showed up the next day at all. Called and talked to Angel, she said they would come the next day; no one showed up. 7/6/16 talked to David said "so sorry someone will deliver it the next day." No one showed. 7/7/16 talked to Lawrence, same routine; "it will be there tomorrow." No one showed again. 7/8/16 talked to Jen, told her I wanted a credit and to pick this cabinet up and did not want another cabinet. She said I would receive a credit on Monday of $103.43. They picked up the cabinet and left a new cabinet in the box to be assembled.

I ordered a filing cabinet. It arrived damaged with scratches and dents. Office Depot told me it will take six (6) days to pick it up! I will never shop at Office Depot again. I spent time searching on their site. I ordered an item that arrived damaged. I had to take the time to email them, then I had to call. I had to repackage the filing cabinet and now I am back to square one. The least they should have done was to send me another filing cabinet for the same price to compensate me for the trouble I went through. The time of their customers is as important as theirs. But they did not, do not even offer to compensate for that.

I had ordered a filing cabinet to be delivered to my house. I checked the status, and it said delivered. I called Office Depot and they said ** signed for it (which is me). We check our security cameras and no carrier showed up to the house that day. Office Depot will not disclose the carrier used. I have sent numerous emails and no response from Office Depot. I have called and am told each time that someone from the complaints department will call me within 24 hours... I have called 6 times, not one return call. Signing someone's name and stealing a package is illegal and a crime. Last time purchasing anything from this ridiculous company.

This is my first internet review ever. I purchased an executive desk from Office Depot location and they gave me a defective one. I had to drive back to their location to return it. Of course they did not want to return the money instead they said they will order one online and it should arrive in less than a week. I waited for more than two weeks and it never arrived. I called initially twice and every time I call they tell me that it will arrive tomorrow between 2-4 pm. I rush out of work to make it on time so I can receive the table and nobody shows up. I call back a week later and request to speak with a manager and they tell me that "no manager is available at this moment, leave your phone number and they will call back." Guess what no one calls. 3 days later I call again and the same thing repeat, I leave my phone number and no one call.

I bought a shredder from your Fort Collins store in February guaranteed to be able to run a paper clip through & not break. Well I ran a paper clip through it & it jammed up & the gears stripped. I have contacted the company numerous times since the beginning of March 2016 & I keep getting the runaround about my refund. I have been told that if I don't receive it in 10 days then to call. So I call & again get the runaround & then I have been told that if I send a email it will be received faster so the emails have been sent & nothing has happened. This last time I was told I would be issued a check & I still have not received the check. I called today & was told that if I email you again I WILL get my refund! All I would like is my refund that I'm owed so I can get a new shredder!

I spent my morning looking for a simple Brother label making machine. Online OfficeMax looked great, until I realized that they had exactly ZERO of the label stock in any size or color actually available in stores within a radius not requiring an airplane ride. That is incredibly stupid. I am downright stunned. I tried to do an online chat, started at number 52 in line and gave up an hour later at 23. The good news is that I had ample time to find everything I needed on Amazon, free delivery tomorrow. My business will forever ban OfficeMax.

My iPhone screen cracked on Saturday and I decided to go in on Sunday to Office Depot to get it fixed. The lady working there said I'd have it back in 1-2 hours or Monday at the latest. I didn't get it back Sunday so Monday I called and asked if it was ready. They then told me the screen wasn't responding well with my phone so they needed a new one and it would be done Tuesday. It wasn't. They told me they had to ship it off to Texas because they didn't know how to fix it and have the people over there fix it and it would be back either Thursday or Friday. I called today, Friday, and now they are telling me it won't be here till Monday.

Every time I order anything from them it is a cluster of gigantic proportion!! Most recently, I ordered a laptop and it said on my paperwork that it would be delivered on 6/3/16. I stayed home for the delivery, which never happened. Surprise Surprise! I got no phone call or email letting me know the delivery date had arbitrarily changed. So it becomes MY part time job to chase after Office Depot's crummy delivery service.

The worst experiences ever ordering a chair from Office Depot. They first made me believed I was going to get my chair as it stated. But they never did honor what they've promise. I ordered an office chair from Office Depot on 5/22 with delivery date of 5/25. Didn't get my chair on 5/25, checked on the tracking information to find out I've signed for the delivery. Not only OD couldn't delivery when it promised it's stooped so low as to forge a customer's signature. So I called OD's customer services (800-463-3768). Cherry, supervisor said my chair will be re delivered on 5/31, and to show their sincere apologies for my inconveniences she refunded me a $50 + $29.99 shipping fee.

I need to vent. I bought a 500gb Samsung Evo SSD from OfficeMax. Was guaranteed 1 day delivery. When it doesn't show up the first day, I let it slide. When it doesn't show up on the second day, I call customer service. I get put on hold for a guy in an Indian call center, who can barely speak English, and he tells me after a few attempts to tell him the issue, that it will come on Tuesday. That's not a 1 day delivery, it's a 6 day delivery. I will not be purchasing anything from OfficeMax after this. It's infuriating.

I visited the store today... Was looking to purchase a book stand... Ask the representative (Ben) for assistance and was told that the item was sold. 10 mins later a customer came in and took the item to the register and purchased it. My take on this is if he did not want to assist me he could have said so or direct me to another sales representative.

One of the worst experiences I've ever had with a company. I understand that they are working with a third party company for transporting purchased goods. But it still doesn't change the fact that I ordered furniture from them, and they can't deliver it on time. Not only that, but they ship it to the wrong damn city! I don't understand that, as I purchased the item at the store in my city and that's where their warehouse is located. So...why ship it 2 hrs to a different location and call me 3 times the day after it was suppose to be here and tell me it'll be here before 5. Then don't show up and make me wait till 5:30 to have to call and find out nobody's coming till tomorrow.

I cancelled an order with Office Depot on 4/20 for an item purchased the day before. The item was cancelled before it was delivered. I was told the credit was issued on 4/21. I still have not had the money credited back to my checking account. When I contacted Office Depot they tell me it will be another 3-5 business days. They have had my money since 4/19 but yet I am not going to receive it back until May 3-5?

Never ever order anything that will be delivered by Office Depot. They will lie to you that they have made 3 attempts to get to you. I was at home whole week and when I got an email that they have tried 3 times to contact me but couldn't as no one was at home. Whenever I have called them, they said that the delivery guy knocked on the door for 5 minutes but I did not hear anything. Also there wasn't any note left for me notifying me when they will come again after the first time they have missed me. Whenever I accused them that their courier was lying they said it is not true and shut the phone.

The Office Depot I go to was remodeled. The new "lighting" is so dim, it makes it VERY difficult to find or compare items. Even the staff person had to put his face right in front of the ink options to try to find the ink I wanted. I asked him when the store was putting in new lighting, assuming the current darkness was just a temporary problem due to the recent remodel. He stated it was "dim" (understatement) and was going to remain this way, and also said the staff liked it because it kept them cooler. All I can say is that I and my business will go elsewhere. Who wants to have to use a flashlight to find your way around a store?

The middle of March I ordered a nice office chair from my local Office Depot store and paid cash. Upon returning home I noticed that they had overcharged me by $100 according to their website. I contacted them via chat and instead of just refunding the $100 they canceled my order. I then reordered online at the reduced price. Well they delivered both chairs and I had to have one returned. It has been several weeks now and they are still saying it could be up to 21 days before I get the refund. Beware of their refund tactics and use your card so you can just dispute the charge if they pull this on you.

Ordered a chair for 171$, got charged 203$ for that. Asked them to rectify the order, and they cancelled the previous order and created the new order with the correct amount. Now my credit card has 171 + 203$ charge. Then they ship both the items to me, even after canceling one of them, but none of them reaches me ever, and the charge is still there. Then I get assured that I will get the credit in 5-7 days, but I won't get the chair. Also, I won't get the credit until chair reaches their warehouse which has no relation to whatsoever. I am still now sure how they are still running their business.

I print shipping labels from a USB thumb drive. OfficeMax has raised the price more than once in the last 8 months. The most recent issue is that the USB ports on the 2 copy machines were disabled by OfficeMax staff. I asked why and was given no reason. I was then notified that from now on USB copies will require using the FedEx computer and printing onto a copy machine behind the counter which is not 12 cents a copy self-service but is now full service at 14 cents a page. I do all the work but the staff take the sheet out of the hopper and hand it to me and I pay more? My solution is to buy a new printer and stop going to OfficeMax for anything.

I purchased a 40x60 white board in store at Office Depot which was supposed to be shipped to my house. Two weeks go by and I still don't have it! I went back to the store where I made my purchase and I was informed that not only did the girl process the sale wrong but also that the item was on back order! I was told that the board would be on the next shipment but it seems like that shipment will never get here because I have called and they still haven't received it. After this I plan on purchasing only from Staples even it means going out of my way. No wonder a ton of Office Depots are permanently closed on NYC.

I purchased via the net from this company, Malwarebytes Anti-Malware Premium for 29.99. They claim the software was good for 3 computers. I installed on one and it came up on screen "Free Trial"... Well I could have done that for free. Contacted them, was told, "not returnable, sorry for the inconvenience"??? I told them I wanted a refund, 29.99. Was told again, "sorry..." Don't trust this company for anything... Item #**. Order date was March 16th, 2016. The entire order came to 42.48. 29.99 Merchandise, Small Order Handling Fee 9.95, Sales Tax 2.54. We can't let them continue to rip people off this way.

I bought a laptop computer and extended warranty on 3/9/15 and returned it on 3/14/15 because it's too slow and underperforming for my needs, and I was expecting to be granted a refund back to my credit card. When I bought the laptop I was informed that I have 14 DAYS TO RETURN IT FOR ANY REASON and the same policy is printed on the back of the receipt. When I took it back to the store I was politely told by the store manager (who is very nice) that REFUNDS ARE NOT ALLOWED ON COMPUTERS per company policy. I was offered store credit which I reluctantly took but I still want a refund. Their "policy" was NOT DISCLOSED TO ME AT THE TIME OF SALE which creates a serious legal issue in my book. I'm prepared to pursue this matter to a higher authority.

I ordered a filing cabinet for my business at a local Office Depot store through a Assistant Store manager who was very accommodating and customer friendly. Long story short, the item came in damage as did "all the other items" I have purchased through Office Depot. 1 week later the filing cabinet is still sitting in my doorway - the third party company they use is "garbage". They have no respect for customers and damage the items before they are delivered.

I ordered a carton of multi-purpose letter size paper on Thursday to be delivered on Friday to my Manhattan apartment in an elevator building. It never arrived and when I called on Saturday morning after no communication from them about non-delivery, they told me it was slated for Monday which was useless. It then took them 3 days to issue credit. DO NOT ORDER FROM them if you have a time crunch!!!

I purchased a well priced laptop online from Office Depot, shortly thereafter I received confirmation of the order and the next day I received an email stating my order had been shipped and will arrive two days later. Fast forward to shipment date "crickets", I decided to track my shipment as I had somewhere to go and I didn't want my computer left outside for sticky fingers to get a hold of. I went to the website and put in my order information only to find out there's no tracking information, none that I am used to seeing anyway. I initiated a live chat to find out who was delivering my order and what is the tracking number??? I couldn't get an answer out of them, long story short, the rep tells me they will have an answer within four business hours, lies. No more communication from OD, the next day, I initiated a live chat, the rep says the product was never placed on the truck and they will issue a credit, what? I want my computer not a freakin' credit!

Ordered a desk online because it was not available in store. I called 3 days before the delivery date because I got no confirmation that the order shipped. I was told it shipped and on track for delivery on the delivery date. Therefore I paid someone up front to assemble the desk the following day. NO DESK. Out $$ for assembly. Called Again - was told I would get a call back within 4 hours from the "ESCALATION TEAM." NO CALL. Contacted them again via CHAT... was told I would get a call back IMMEDIATELY. I asked them to stay on chat until I got the call. "Destiny" rudely disconnected the chat. AGAIN NO CALL! CALLED YET AGAIN - was told I would get a call first thing Monday morning. AGAIN NO CALL, NO DESK, so far I am out $300 and can't even go BUY a desk because they've had my $$ for two weeks. So disgusted I will NEVER give them another penny in store or online. EVEN EMAILED a complaint and got NO RESPONSE.

In both the online and Sunday ad, OfficeMax had a sale on a desk and hutch bundle that I was interested in buying. It said it was "in-stock". So, I went in with intent to purchase and bring home that day. When I got there the associate advised due to the combining of both stores; they no longer carry desks in-stock. However, "I could go online and have this bundle shipped straight to my door step in ONE DAY with free shipping!" I went home and straight to my computer to place the order just to find it was costing me $87 to have it shipped to my home. Ridiculous!!! This was YOUR COMPANY'S decision to no longer sale IN-STOCK even though you advertise as so, and I have to pay for that??? NO. So I called the associates at "MY STORE". They informed me that it actually has to be order by THEM to get the benefits and to complete the transaction I would have to go IN to process it.

To date Office Max/Office Depot hasn't done anything. The only response, "It didn't happen." Please read my story and you decide... I've gone to this store numerous times in the last three years. One time two years ago I went in to have Calendars made with my husband's artwork. Of course this requires printing one page and then the next page has to be done opposite so the dates are not upside down on the Calendar. The woman helping me at the time made two mistakes. She originally gave me one of the mistakes back. I wouldn't have known there were two except another employee came back. When I started talking to him he says, "Oh sorry she made two mistakes." I said, "Can I please have the other mistake?" (Amazingly it was sitting nicely on a counter).

I bought an office chair from the Strongsville OfficeMax location. I use my chair to work from home for Progressive Auto Insurance. I had the chair for a month. I tried to return it today but I was told because of the 14-day return policy. I told the girl that it hurts my neck and back. I wanted to buy another chair. She wouldn't let me return it because of the policy. I understand there is a policy but when you have very unsatisfied customer, managers are able to make exceptions. I have rules too at Progressive when processing auto accidents. We make exception sure all the time not to lose a customer. I will never shop at OfficeMax again. The customer service sucks. No wonder the store is dead. I will tell everyone on social media how bad this store sucks.

I had a very horrible experience with I believe is an independent contractor who delivers products purchased from Office Depot. However, Office Depot hired them. The delivery persons I dealt with were absolutely nothing but unprofessional. I was advised my order would be delivered in Houston on January 20, 2016. Allegedly a guy unbeknownst to me said he appeared at my office not on January 20, 2016 (the day I was in my office and didn't receive a phone call, email or text from Office Depot or the delivery guy about not delivering on the 20th) but on Jan 21 @ 8:30 am. I was in traffic. He left a message on my VM and I called back and asked when it would be redelivered. This super ignorant and rude so called human being stated he couldn't tell me a date and time and he didn't care if I filed a complaint because he wasn't supposed to be delivering to me anyway.

I took my Acer tablet to Tech department at Office Depot on Liberty Road in Salem, Oregon 97302. I asked them if they could figure out what's wrong with my tablet as it was acting funny. They agreed to wipe my drive at my request and I also asked them to fix my tablet to run normal again. My Kindle app was not working prior taking my tablet in and I felt it had to do with Windows system. They agreed to fix it. I picked it up today and find that they did not fix the problem. My tablet was not able to get updates from Windows. Because I have to take my tablet elsewhere to have it fixed, I asked them for a refund or a half refund. They declined and claimed they worked on it.

I bought a tablet on sale for my son for Christmas this year normally 119.99 and got it for 49.99. Well he dropped it and broke the screen. I was glad I had the protection plan till I called. Their plan offers you a refund of the item. The amount you paid for the item. They do not replace as promised in the plan. I cannot replace his tablet for 49.99. What is the point of the plan if they do not fix the things?

On December 19, 2015 I placed an order for $212.49 on Office Depot/Office Max website. On 12/22 I received an email that the package had been shipped via UPS, complete with tracking number. Apparently UPS got the package to Hodgkins, IL and lost it. There was never an update and no package was delivered. Since then I have contacted the Office Depot multiple times via email through their web page, phone calls, and even going to a local store in Yorkville, IL and asking for assistance.

I called Office Depot as the chair my husband and I have has been recalled due to a faulty plate. After sitting on hold for about 15 minutes I finally got to speak to someone. When I told them why I was calling I was then transferred to another department. Again I had to wait on hold. Now I get this person and I tell him why I am calling. He proceeds to tell me they will replace the plate. I tell him I want a brand new chair. He then hangs up on me so I have to call back. I now get someone else and repeat my story. Do they say I am sorry? NO. They want to send us 2 new plates. I want 2 new chairs. THEY ARE PUTTING OUR LIVES AT RISK BY SELLING US A FAULTY PRODUCT. They refuse to own up to the problem. I will never buy office furniture from Office depot again.

After multiple negative experiences at Office Max, have finally decided to write this review. Office Max is one of the worst run chains in America. Here's why. The personnel of every Office Max store I have been in exudes a "could care less" attitude. It reminds me of getting in line at the Post Office. I don't buy much there - blank CDs or DVDs, occasionally pencils or pens. The store is poorly organized. The signs don't help much and God forbid you are able to get the attention of anyone working there for help. My repeated experience has been that even if you do, you will likely get a less than satisfactory answer. You'll get something like a point across the store and "I think they're in the third aisle". So the first place you'll waste time is finding the product you want.

The computer at my store went down around 4pm. Needed to have the manager run and grab one immediately. Ordered online with In Store pickup and the manager listed as the recipient. When he arrived they said it was on hold until tomorrow. I called customer service and they said I must have put in the credit card number wrong. When I offered to forward the automatic email alerts I get when my card was charged and I read off their store number they said that they needed to verify me before releasing the order. I said that was fine, "ask me whatever you need to." They said "No, we can't verify you for 24 hours". HUUUHHH?!?!?! Never heard of such craziness. Cancelled my order and place an in store pickup with Best Buy. Had the computer in an hour...just that easy. OFFICE DEPOT IS HORRIBLE.

Placed an order for some office furniture. Was told by CS Dept it would be delivered Xmas Eve. Part of the order came UPS, the remaining coming via freight. Called 4 different times to make sure it was coming. Each time was told it was on the truck. As 5:00 pm on Xmas Eve approached I called again since the offices had closed. Was told the truck was on the way. Gave them 2 different phones number in case there was a problem. We went to the office and waited 2 1/2 hours. No truck. No delivery. No contact! Called today the CS Dept told me I could go to a store... re-purchase what they had (the box was damaged and probably defective and then they would issue a refund on the other order!) Are you kidding me!!! Why was I lied to on Christmas Eve and why can't they fix these problems!

On 11/28/2015 my daughter and I went to the OfficeMax #6353 at 199 Boston Post Road West, Marlborough, MA in search of a desk and office chair. We arrived not too long after the location was opened that Saturday and was able to find something that really appealed to both of us as it had the size, color and price that we did not want to pass up. Around 11 am, we agreed to purchase and spoke with an associate. The associate told us that they had no more in stock and then looked online only to report that items 101095 & 101075 were not available anywhere.

Very disappointed re: online order from Office Depot on the 13th of Dec. No tracking # was given because sent by a different vendor. The Item was due on the 21st, did not arrive. I called and emailed customer service. I was told the item was delivered. I called again and I was told customer resolution would contact me, but they never did. I called again today and was told by someone in the Philippines the item could not be delivered by UPS and was returned to the vendor. They gave me another number and I was then told the item was sent to UPS in Orlando Florida (I live in state of WA) where it could not be delivered and was returned. So now the item, which cannot be ordered any place else for same low price, & which should have been delivered on Dec 21st, has been reordered with an expected delivery date of 1/4. Office Depot would not guarantee an expedited delivery date. POOR Customer Service OFFICE Depot.

These ** been sending me emails since November. Now they ship one tablet and act like they don't know where the other one I purchased is.

I ordered an office chair to be delivered. The delivery was supposed to be today. When I went to track my order, the website says my order has been delivered. It has not been delivered. A call to Customer Service was unsatisfactory. I was told the chair had been delivered to my front door and asked to check my front door area. I had already checked the area, plus the area by my garage and my back yard. I also had checked my neighbor's front door in case the chair had mistakenly been delivered there. No chair.

Ordered three items on 12/11/15. One arrived today 12/14/15. I called Office Depot and was told that all three items were delivered. I told them only one arrived. No way to track any of the boxes. I was given a reference number and was told someone would get back to me. I checked on their site a few hours later and saw that OD was issuing a return on one of the missing items. I called customer service again. They had no idea what was going on with the return. I asked about the third item. I was told that it was never shipped because it was out of stock. I told them that that was funny because according to customer service a few hours ago, the item was delivered today. It took this person over twenty minutes to discover that the item was being reshipped.

I ordered a desk chair from Office Depot. I get an email saying that it was shipped out on November 17th. I track the package (note that there is no way to track the location of the package) and it says out for delivery. Two weeks go by with no update so I call customer service. They tell me they are sorry for the inconvenience but will look into it. Another week goes by with no update. I begin emailing them every other day, with the same "We will look into it" response. Still no update. It has now been three weeks and I finally get a reply saying the package was lost and they will credit the charges back to me, and recommend submit a new order. I go to check the online catalog and the item is currently out of stock. The communication all around was horrible, and now it will be several more weeks before I possibly get the chair.

I bought a laptop from Office Depot two weeks ago. The mouse pad on the laptop does not work and I can't even get the laptop setup. Called customer service 8 times and they keep telling me that they have to reach the manufacturer so I can return it to them. They also said that I will receive a call in 4 hours. They never call back! I bought and paid Office Depot for the laptop, why do I have to go through all of this! They said that it is a special order and basically they don't stand by it if it is damaged, but they will take your money. If you are not buying office supplies do not use Office Depot. As of right now, I have a useless laptop and I am out $350.00. I buy a lot of supplies from them for work and now I have to find another supplier that will stand by what they sell!

I purchased a Dell Computer online on Black Friday - when I went to pick it up on Saturday I was told that the computer was defective and had to be sent back and I was refunded... Not only did I not get the computer I bought but missed out on other deals because I made the purchase from Office Depot. Never again!

Just spent 20 minutes at the store trying to find someone to help me return and find a product. Finally after two phone calls from the lady at the register for assistance and one of those calls to the manager I just said "give me my money back." Came home, called customer service, she put me on hold and then came back with the corporate number. She had to ask permission to give the number out! Called corporate, sat on hold for 23 minutes, no one ever picked up. So I guess I will go to Staples from now on.

I traveled 1 hour round trip when I have an OfficeMax 5 minutes away, because this store was the only OfficeMax in the area with the computer I wanted and I received an email stating my online order was ready for pick up. When I arrived at the store, the order was not there for pick up. The manager offered me the floor model. I asked for a substitution, but he was only willing to give me an inferior model (4G instead of 8G as ordered). I finally agreed to take the floor model at a $50 discount. I specifically told him I did not want a service contract. At the register he charged me for a $79.99 service contract (the cost of the service contract for a $299 item.)

I bought Toshiba Laptop on 11/27/2015 (item #441548) Black Friday advertisement and choose to pick it up from office max store (office depot) in 13728 Jamboree Road, Irvine, CA. At the time I purchased, the item was available in their website and after pay through PayPal, I have got order confirmation in my email. I got another email about the order is ready to pick up. I called the store to make sure it's ready to pick up because it was far from my place and they said they don't have this item anymore. I called customer service wasting my time for 40 minutes and they passed me to next day to change my pick up location and put note on my situation. I called costumer service the day after and they said they don't have item and they will send my money back.

No batteries or cord in box. Could not turn off - only 1 ringer. Shut down all or none. Shelf stock low - no replacement. Website bad. Bragged about Black Monday, but no % off on what they call electronics (anything that plugs in). Took 20 minute survey and still no discount for next buy. Went to Wal-Mart online. Got same phone for $ 9.00 cheaper and free shipping TO house. Not store pickup. Cool.

Office Depot now requires you to have an account with Veterans Advantage to get a 20% military discount. When I took a look at the website to check it out Veterans Advantage requires you to pay a minimum of $5 per month to belong. It includes more than just discounts but insurance as well. That is not a military discount - at the register that is a club. I have to say I am pretty disappointed in Office Depot. Go back to the standard military discount at the register and don't make us join a club we have to pay, not just once but monthly! Veteransadvantage.com

Went to Office Depot in Tarzana. Own a very expensive DSLR camera and pro class lenses. Took photo in RAW of my kids... the highest level of photo memory. The lady printed 3 pictures on 8x10... one was fair and other two were garbage, pixelated and uneven ink spread and terrible color. She blamed it on the size of the prints... in fact SHE admitted that set the print PPI one at 72, one at 272. It was a huge industrial printer they used. The proper set should have been for an 8-10 cropped should have been about 2400x3000. She then lit into me about my photo skills, camera, memory and lens. NEVER go to OD for any photo printing EVER. They don't hire quality personnel nor train them for such work.

We were very excited at my office to be ordering a nice Epson projector at a reasonable price from Office Depot online. We ordered the projector, but it never arrived. I called the 800 number and put in my order #, only to find the order was cancelled. So we called and asked why. They said the card was declined (despite us having a ridiculous limit), but we never received a decline notice. We thought the package was shipped. So we place the order again, this time over the phone, with credit card in hand. The salesperson, Jeremy, said it would 'absolutely' be shipped and that the card was processed. It was supposed to arrive today, but didn't. I called the number again. Again, it said the order was cancelled due to a declined card. Again, no notice of a declined card.

I bought a printer a year ago with the 2 year protection plan. Their promise: "replacement same day and same product". I had to ship my product to Asurion. 2 weeks later I received a refund just for the value on an Office Max gift card. I could only buy another printer for the same value smaller printer compared to the one I return. They did not refund the sales tax from the old printer and I have to pay the sales tax for the new printer.

I had purchased a HP Pavilion laptop for $499.99 during Black Friday (full retail value was listed on receipt at $799.99). I had also purchased a premium protection plan with the laptop that was supposed to last for two years. Another computer was also purchased on the same day and with it a replacement plan. At the end of my two-year plan, two of my keys stopped working. I took it to Office Depot to have it serviced under the terms of the protection plan. I was told that I had to call their tech support line. On that line, the customer service member told me to send it in using the shipping label he was to send me. They would assess to see if it could be repaired. I did exactly that.

In January 2014 my sister and I bought identical chairs from OfficeMax. The chairs were supposed to provide comfort for 10 or more hours of sitting. Neither mine nor my sister’s chair lived up to that standard. We had serious pain on our behinds after sitting for just 30 minutes. I have since bought a chair at a thrift store which I have no problem with and my sister bought a new chair with memory foam. We are both extremely unhappy with the product OfficeMax provided. When contacted about the issue we were told there was nothing they would do about it. The original cost of the chair was over $200.

I ordered a file cabinet on a Thursday for delivery to my office. It was an updated model of the same file cabinet I had ordered 2 years ago and the plan was to place it next to the other one, so I just ordered directly from the same place I had ordered previously. I received an initial notification that it would be delivered the following day (a Friday) but later received another email notification that it would be delivered on Monday between 8:30 and 5 pm. I alerted my building. On Saturday I received a phone call from the delivery service with the window of 1 pm to 5 pm. I gave my cell phone number to request a call and was told they would call 30 minutes prior to the delivery. I waited all day and at 5:15 pm I called customer service (the online tracking didn't work) and got routed to a call center that sounded like it was in the Philippines. They were very apologetic but truly had no idea what they were talking about.

Over 8 weeks after mailing in my rebate forms, which their rebate organization acknowledges receiving, they still have not issued the $11.98 rebate check. They say "A check for $11.98 is being processed" and they said the same thing last week. The mail date is still "pending." In the fine print I now see "allow 60-90 days of mailing" and today is only day #56. That stinks.

In August, 2015, Office Depot sent me an email special on copy paper and I ordered (4) cases online and paid with a charge card. The order detail showed the paper will be delivered the next day. Next day came...no paper. I called ask where is the paper...it is scheduled to be delivered next day..next day no paper. Next week still no paper. I received another email special on copy paper and this time I ordered (5) cases and paid with a charge card. Again the order detail shows delivery the next day and as before, no paper. A week later both orders show up and I politely refused the paper.

My husband bought his computer at this store in Crystal River, and I have bought 2 printers there. An Epson and the other day, an HP. I went into the store and asked if I could have the answer to a question I have on the printer and I was told if I wanted any answers, I could buy their service program, or else contact HP. My question was a simple one, but I couldn't solve it. I will never go into that store for any of my supplies or computer needs again. I felt that the man behind the computer counter was rude and indifferent.

I ordered a Notary seal on 9/24/2015. My paperwork stated that the order would be delivered by 10/7/2015. I did not receive the order and went online to check status, and the status said processing, not shipped. I called the 1-800 number to speak with someone and was told that due to the weather I could be receiving my product a day late. Today is 10/12/2015, and I still have not received the seal, but my money is paid in full. I called customer service again to see what was going on and was asked for my phone number so someone from resolutions could contact me, no phone call yet. I will not order from Office Depot again. I really wish I could get a refund and go somewhere else. I ordered a Notary journal online from another company on 10/8/2015 and got it today. Feeling very dissatisfied with service.

It has been 1 month that I purchase a Samsung printer express m2020w while I am in Puerto Rico to be able to work. I had to go and reprogram the CD from this equipment and 1st they did not say nothing about charges and I paid for this service 12 dollars. Now after 2 weeks go again for the same thing and they charge me 14.99 but it gets better. After doing another line and get to the cashier to pay, the same person say to me it's 1.70 more. I tell her why here in Puerto Rico don't give the full information and have people coming back and forth for things incomplete and the clients has to pay for the mistake of staff not well trained. I am an instructor, manager and accounting person that runs a company in Miami for the last 15 years and before did the same in Puerto Rico for 22 years. My opinion is the staff has to be well train to approach with full knowledge not I don't know or give incomplete service.

The past two times I have ordered supplies for my company, the order has been one item short. There has been no explanation, no contact by Office Depot, and I had to contact Customer Service and ask where the rest of my orders were. The first time, a chair mat did not arrive, and when I called to ask why, the rep at OD determined that it was left on the truck. She told me that I had to call the delivery company and report it. I replied that I would NOT do this... it was Office Depot who contracted with the trucking co. and they could fix it all and send me the item.

If only I would have read these reviews prior to making my order, I wouldn't have made an online purchase at all. Upon discovering these countless negative reviews after placing my order, I figured heck, maybe these people got unlucky and it probably won't happen to me. Do not order anything via website, you will definitely not be getting the item anywhere near the estimated delivery date, nor will you be getting any phone call from their "3rd party shipping provider" to give you a delivery window. Since the delivered item requires a signature, this means you might as well spend the next month of your life sitting at home waiting for your item if you don't want it sent back to the shipper and be in limbo for the next 6 months.

So I purchased a Lenovo desktop from Office Depot April 15, 2015, waiting for my business. While waiting for my shop remodeling was done, I finally opened my computer to set it up the monitor fell down and cracked. I called on Sept. 5, 2015 about my PC, I was told they send me a box to ship to them for repair. I could not register online so I called instead. As of today, it's been a month still no response, so I called again, now I was told they will not send me a box. They told me that my claim will not be accepted due to mishandling now. So now my protection plan will not be honored, after a month of run around from Office Depot assurance company.

I walk in the store and was greeted and thought this was going to a good experience. The young lady asked to help me. I told her what I was looking for and she told that they did have it. I tried to see if they had anything that would work as a replacement. The young lady keep walking me away while I still talking. I walked around the store, the shelves was empty. All I was want was something to record a class. I didn't buy anything.

I purchased a 2 drawer black filing cabinet online on 8-26-15. I was told 7 business day delivery. I have been waiting over 30 days for my item to be delivered. I keep getting emails stating it will be 3-5 business days. Nothing ever delivered. I finally was able to speak with someone at NonStopDelivery (the company they chose to ship their product). My item has been sitting in their warehouse for over 2 1/2 weeks, apparently I am not in their delivery area... wtf? So they won't deliver and Office Depot won't give a refund because my item has shipped. This is ridiculous and illegal. HORRIBLE CUSTOMER SERVICE, I KEEP GETTING TOLD "SOMEONE" WILL CALL ME BACK. I will never shop there again.

I called to place an order for cases of paper on the first day a sale was advertised. I was told the paper was on back order. The representative said I would receive an email confirmation of the order and would be notified when the items were in stock and to be delivered. I received the email, but it did not reflect the sale price; the amount to be charged was double the amount I was given at the time of purchase. I called in and was told there is a coupon that "should" be added after the item was actually received. I was also told that sometimes the coupon does not get added, but that they would issue a credit if I called to inform them should this happen. I call to check the status approximately 1 week later and was told they were just not sure of an estimated date the item would be in stock. This happened a couple of times, but I was okay with the wait.

On 8/31 I ordered the Workpro Task chair in BLACK. Because it wouldn't fit in my car, I requested it be delivered to my home. I was told it would be delivered on 9/1. For reasons I will not divulge here, I forgot all about the chair until 9/10 when I realized it was never delivered. I checked online and saw that it was labeled as delivered. I chatted with customer service and was told someone would call me on 9/11. No one called. On the night of 9/11 I called customer service. They could not find a signature nor a delivery company assigned to my order. They refunded 20% of my purchase price for my aggravation and sent out a new one.

I purchased office furniture on September 12, 2015 from Office Depot. I have yet to receive my purchase or a phone call. I have placed several phone calls to customer service and no one knows where my order is. All they can tell me is the merchandise has left the warehouse and it has been two weeks since that was updated on their system. The location of this warehouse is about 30 miles from my house. I do not understand why I am going into week three with no merchandise.

I ordered a desk from this company two weeks ago. Never got delivered. I called and they promised they would deliver today. They did not. I get a message that they left the product at the office, but nothing was left. This company is terrible and they only want to take your money. They lost a loyal customer today. Stay away. They break every promise they give you.

I ordered merchandise from Officedepot.com that failed to perform as advertised. I tried returning it to the store, but they said I would have to contact online customer service, because it was not carried in the store. They put me in touch with that department and the representative was very polite and provided me with a Return Authorization Number. He said that it would be picked up at my house within 2 to 5 business days. This was on September 2. Those days came and went and I have placed three additional calls to customer service. In each case it was "escalated". The department in my state returned my call the next day and confirmed that the package would be picked up. In one case I was told it would be picked up the next day.

Went to OM on 9/10/15, spent $1094.37, this was on a computer & extra memory. They sent the wrong part so went to get refund for the whole thing. When they process my refund I only got $1017.50, apparently $76.86 I won't get refunded until the warehouse gets the part back. I'm thinking they may not even refund me. It was not my fault that they sent the wrong part in the first place. I paid for the part at store, I should get full refund at store. I will never do business here again and should have went to Best Buy. I also plan on filing a complaint with the Better Business Bureau.

Sept 18, 2015 - A week ago we ordered 4 pieces of office furniture from Office Depot. On Tuesday the chair was delivered. The sales person said no one needed to be home to sign for the furniture... it would be dropped at our door. I finally called on Wednesday and was clued in that there was attempt to deliver but with no one to sign it was returned. I gave them verbal approval for delivery without a signature. Thursday no delivery, and today, Friday, after several conversations with their customer service dept. I was told that it would be delivered Monday.

The store manager called me and said that after talking with both employees and that they had both told me they would honor the coupon, that he would be glad to adjust my ticket.

On June 10, 2015 I purchased items at an Office Depot store in San Diego, they did not have a couple items I needed in stock, so I was told I had to order them online from Office Depot. They placed the order and we received the items later by mail, but 2 of the 3 items were not what we requested. I tried to return them in person at the same Office Depot and was told they don't handle any returns for online items. She refused to help me and would not process the return. I had the receipt, the items were in their original packaging and sealed. The Office Depot employees were most unhelpful, dismissive and argued with me that they don't carry that brand, when in fact I just bought it there.

On August 28, 2015, I ordered checks for my company. I was told it would take 5 business days. A week went by and I stopped by again to see what had happened. I was told that they had not been delivered yet. On September 10th, I stopped by again to see what happened to them. The lady at the counter checked into it and told me that they were never ordered. "Are you kidding me?" I ask her. I was extremely upset so I ordered them again. When I got back and had time to look at my receipts, I found out that I had already paid for them. The lady at the counter told me that the checks would be mailed to me within three days. Here we are into day 5 and still no checks. Very unhappy customer. Service people do not know what they are doing at this location.

Placed an order for a filing cabinet three weeks ago and still waiting. Tried to deliver and the delivery guy came only himself and couldn't get it up the stairs. Told us he would be back next day with a helper. Still waiting. Calls after calls to Office Depot, told us that it was "cancelled" when nobody ever cancelled. We reordered and then that second order never came. Three weeks waiting and nothing. Worst service ever.

After 3 weeks of trying to have a new filing cabinet picked up so I can receive my credit I will now just let my cc company dispute the charge with them. I was given promised dates that the item would be picked up and multiple reference numbers. I was informed that there are no supervisors that can take phone calls... Never heard of such a thing! So I will now be purchasing my business/personal items elsewhere! Office Depot might be fine until you have a simple problem and they make it into a larger problem!

I purchased a desk and hutch from Office Depot on 8/14/2015. The desk came damaged and unusable so I immediately called (on 8/14) and had a return started. I was told that the carrier would arrive on 8/21 to pick up my package, but they did not. I called in and was told by a Customer Service representative that they were unable to contact the carrier but that my case had been escalated and they would be returning my call. My call was not returned. I called back and explained the situation, an agent apologized and said they had escalated this to "the highest levels" and my call would be returned. It was not returned.

In my life of 54 years I had never seen such a company or corporation badly disorganized. Every store has specific prices. There are papers that are thicker than regular (65 lb package). I have bought it for six different prices in six stores. Something very funny is that suppose I have a paper having image of a business card, if they want to copy it on 10 papers it must be 8 times 13 = 1.04 $ total plus tax but in some of these stores they say because it is the business card you must pay 16.99$. Even in the specific store that I designed and paid fully (1201 N Central Expy, Plano, TX 75075) I must pay 16.99 to print 10 papers.

Prior to 2015, I was a loyal customer of Office Depot in my business and personal accounts. I use to spent in excess of $3500.00 a year. I no longer shop at Office Depot, and many of my corporate/business colleagues have expressed these same general complaints with Office Depot:

I purchased a desk and they called me for delivery 5 days later that it would be arriving between 2-4 pm. I called ahead of time to confirm. They said "the desk is loaded on the truck and will be there." I called at 4:00 pm when no one gave me any update. They said it would come later and be patient. Even if they do not deliver, the store manager will bring the desk. I called at 7:30 pm and the manager apologized that the delivery time has passed and they cannot deliver and they cannot guarantee any timeline for delivery the next day. It is frustrating dealing with them. I spent literally over 90 minutes waiting for them to track their delivery truck and the sub contractor. I cancelled my order.

Acct. closed. WHY? No purchase is made in 2 1/2 mo! Make payments on time via paperless billing until last night. Online privileges cancelled. WHY? Because the acct was closed! DUH! Told I could either mail in or go to store. At store told they could not accept payments. Mgr calls credit people. PAID OFF MY ACCT. WILL NEVER SHOP THERE AGAIN! STUPID SYSTEM, STUPID PEOPLE!

Difficulty in getting exchange pick-up and delivery, multiple phone calls, no response. The issue started with a phone call to exchange a damaged item. A pick-up of the old item and drop off of a new one was processed on 7/25 and scheduled for 7/29. Someone was supposed to call the day before to give a 2-hour window. No call, and no pick up or delivery took place. I called and inquired and was escalated to the customer service team. Then received another call for another delivery day, and again no pick up or delivery took place. Then called again and was told to wait until 5 and that the item is going to be delivered that day. I waited at home and it did not happen. Then called again, and was told to wait until 7 because delivery can be delayed, and sure enough nothing happened.

Bought a chair online. Delivered on time, I was very excited about my purchase. Open the box but did not like the product so immediately I decided to return it and did not even bother to assemble it. Contacted the Office Depot customer service next morning. They told me I will be contacted by someone once they approve the return. A week passed no one contacted then I called them again and same reply. Also got an email to tell them the reason of my return. Replied back immediately then got another email saying they are waiting to get approval from the vendor. Once they will receive an approval item will be picked up and money will be refunded within 7-10 business days.

I shopped at Office Depot on 08/01/15 and spent 39.00. I checked my account this morning and not only the $39 charge appeared but two additional charges for $180.00 and $105.00 from Office Max Ciudad De Mexico. They insist this is completely coincidental. I think not. Office Max and Office Depot are merged. I am sure the cashier or someone else internally has gotten my card number somehow and used it. Please make sure this isn't happening to others.

I am a teacher. I like sales that allow me to buy school supplies for my classroom, and for my students. Today, I went to OfficeMax with a list of sale items from Sunday's circular to buy. Right at the entry doorway, there was a big sign saying that OfficeMax loves teachers. As I filled my basket with notebooks, I asked a worker if there was a certain amount I could buy. He said, "Three." Three? Are you kidding me? That does NOT show love of a teacher. I put all of the items back and left the store, headed for Staples.

I recently purchased 2 REALLY USEFUL BOXES online Friday and they were to be delivered yesterday, I went online and was shocked to see that they were delivered but not here. Where they were supposed to go? The lady at Office Depot told me that somebody signed for them. Nobody here, I really was waiting for these boxes for my Hallmark ornaments. I asked who was the carrier and she told me some company that I never hear of before. It was NOT post office, UPS, FedEx, DHL or anything that I have ever hear of. I think the email said Eagle. Never heard of that.

Bought a desk at Office Depot and since it was not in stock they told me they could have it delivered the next day. Great. It was indeed delivered the next day, but the delivery person did not call as they told me they were. Liked the desk so much I ordered a second one for my home office, again for next day delivery. Knowing they may not call, I stayed home all day. No delivery, no phone call. Second day same scenario. I called and was instructed it would be there by 5 PM the next day and we would receive a phone call. Stayed home all day once again. No delivery. Called the next morning and was told the same thing again. Third day, same scenario.

On July 18, 2015, my brother purchased a HP ink twin pack at the Office Depot located at 38th Ave.& 4th St. N., Saint Petersburg, FL. The total cost with tax was $33.16. I had given him my $20 Office Depot gift card to use for the purchase. He asked the cashier if he should run the gift card through the machine. She said "no", that she would take care of it. Since the cashier did not hand him the receipt but instead put it in his bag, he didn't notice until we got home that the cashier had not taken the $20 gift card off of the purchase. She instead indicated that she gave him $20 cash. We went back to the store and talked to the manager who counted the cash drawer saying it showed that she gave him $20 back and he added that he watched the video while in the back showing that she gave him the money. Both the cashier and the manager were lying. Needless to say we will never shop at Office Depot again!!

I purchased a desk for my son at Office Depot in Knightdale, NC. The sales lady, Kim, did not know how to ring up the purchase, needed help from someone else (Wes) and kept saying, "I'm so sorry for your wait". It took a long time to buy that desk, but finally we were set. Then, I asked when it would be delivered. She said tomorrow between 8 a.m. - 5 p.m. Well, we waited - nothing. Called 800 number and they said it would be delivered tomorrow between 8 a.m. - 5 p.m. Nothing again. Called this morning and lady said it would be sometime next week. They would call me - don't worry. I wish they would have told me this when I purchased the desk that it would be delivered sometime next week. I would have been okay with that. But, to keep jerking me around is crazy. I will never shop there again.

I was very dissatisfied with the customer service that I received from OfficeMax store #6483 today. I emailed a document to the store, all I requested was to increase the fonts on the document keeping it on an 8x14 and laminate it. I was extremely shocked when I was told it could not be done unless I went to a larger paper size. The reason that I'm shocked and disappointed is I know that it could be done because it's been done before. I am writing a complaint because it has happened several times where the employees are not helpful and never go the extra mile to provide quality customer service. I visited FedEx office and they got the job done in five minutes. Excellent customer service. I was completely satisfied when I left FedEx office and will continue to do business with them.

I bought a laptop from Office Depot and unfortunately it was a piece of junk so I was reimburse for it since I had the protection plan on it. My problem is I have the Office Depot reimbursement card they send me to buy another one from the same store but ever since I cannot find a laptop that fits my needs because when you go to the Office Depot website the ones I found are either sold out or discontinue. So finally I found a Samsung that I really like so I called to order it and I was told I can't used my reimbursement Office Depot card to order an item that's on back order. If that's the case why pay for the protection plan? I think Office Depot is just full of it. Will not be buying anything from them in the future. Am just sick of Office Depot.

OK so I have about 10 to 15 or $20 worth of rewards. I can't use those awards when I make a new purchase. When I attempt to login to my screen from the email sent from OfficeMax, it won't let me do it from my iPad. Customer service has no email? 2015?

After posting this review, I received my rebates in the mail. Thanks for responding.

Few weeks ago, my wife took in our desktop computer to Office Depot to get it fixed by their technicians. The technician called me later and asked what was wrong and what needed to be fixed. I told him, it needed to be cleaned out, because, it was full of viruses plus I wanted him to give it a full tune up. Few days later, I got a call from the tech, that the computer was ready to go. But when I brought the computer home and turned it on it ran like crap. It was like, if the damn technician didn't do jack crap to it.

I'm very disappointed with OD. I place an order monthly and it is split into multiple deliveries, usually three. I understand the reason for that, but then those three deliveries are further split with various delivery dates and later OD deletes one of them completely. (This has happened twice.) I then have to call to order the items they deleted and it turns into an hour long ordeal. Having to follow-up continually on my orders and having to monitor multiple delivery dates to make certain everything ordered is received is ridiculous. It is becoming a full time job to use OD for office supplies. It's not worth it. What the bleep happened???

I purchased a brand new Cannon laser all in one copier/printer/FAX machine from Office Depot in Midlothian, Virginia. At the time of purchase they sold me an extended warranty through a 2nd party unknown to me. The machine failed and I called to obtain a repair. After much back and forth they asked me to send them copies of the policy and receipts and the laser cartridge to process the claim. That was in December of 2014! They approved the claim and said a card "store credit" was on the way and to discard the machine.

I had purchased 6 boxes self laminating name labels (Office Depot brand 100ct), 3 boxes of Avery self adhesive name labels, 2 storage clip boards & 2 boxes of counterfeit detecting pens from the store in Los Angeles, CA on 6/3/2015. It was for an event my company was hosting. I paid cash because it was a last minute purchase before door open. I ended up with 1 box of counterfeit detection pens & 2 boxes of self laminating labels left by 6/10/2015. I went to the store in the morning, unhappy. My employee misplaced the receipt for the items purchased. I was informed that I would get store credit (which is perfectly fine...) but at the lowest price in the system or 50% of the retail value of the items. I wasn't satisfied with this answer so I told the cashier I'd have my employees look for it more. About 45 mins before store closing, I sent my employee back with the items left, with no luck finding this receipt.

Contacted customer service to cancel an order, was told it was already being delivered. They issued a return and stated it would be picked up that afternoon. I asked them to send me the return shipping label to put onto the package and was told the driver would have the paperwork. The driver did not have any paperwork and knew nothing about it. Called again the next morning with same request, company refused to send me copy of paperwork again insisting driver would have the return pick-up paperwork.

2451 Cobb Pkwy SE, Smyrna, GA 30080. They do not wait on white people! And when they do they take new people coming in ahead of you. Someone needs to tell them that white people monies is green too!

I went online to purchase an item and tried to pay through PayPal. The transaction failed. No reason was given why. I have no problems with my PayPal account. I then called the store to see if they had the item in stock and was put on hold. After waiting and listening to muzak for ten minutes, I hung up. I then bought a similar item on eBay immediately afterwards and used PayPal to pay for it. OfficeMax, you really need to get your act together.

I called in regarding a price match from Fry's for WD BLACK SERIES WD1003FZEX. I was told that it I would have to come into the store. I spent over 30 minutes getting there and then while in the store there was who appeared to be a new person being trained. He made some mistakes and it took about 20 minutes but they placed the order above and I paid for it. On the way home my husband mentioned that they kept saying "blue" instead of "black" for the hard drive.

I ordered a phone book (4X7) online & asked for the red one, but I got a black one instead. The CS agent said all I could have was a black one so I returned it. BTW, it came in a 12x16x6 1/2 box! The man who placed my order took 30 minutes to complete because he was watching all over the store, he even got up & walked away. He answered the phone, apparently because all the other idle employees were unable, despite the ear buds they all wore. There were very few customers and shelves were empty. I will not go back when I do have options.

For at least 10 years I have been a customer of OfficeMax and have been part of their "rewards" program. I finally went to check on what had accumulated which took two 20 minute sessions with customer service. I have accumulated a grand total of 420 points. I am told at 1000 points I will be eligible to redeem a $10 certificate! Are they kidding me? This is the biggest waste of time and marketing!!!

The 31.00 fax they sent was not sending correctly, there was no fault at the fax waiting to receive, when I told them, I figured they would make it right and refund me, they didn't even care!! I left feeling ripped off and disappointed. :( This was on 5/19/15 OfficeMax 36/37 in Sunbury next to Kohls.

I attempted recently to order a specific office chair from Office Depot/Office Max in Juneau, AK. I found the chair on their website but wanted to order it for delivery to their store. Their store personnel first told me that they were in the middle of a system switch because of the combining of the two corporations and that if I came back in a week they would be able to help me. I got the same story a week later. I waited two more weeks before trying again. This time I was told that it would be very difficult for them to order it because their system wasn't functioning properly yet, and that it would be quicker and easier (for them) for me to order it online and have it delivered to the store for pickup. I really wanted the chair so I agreed.

I'm glad to know that I am not the only OD consumer having issues with customer service (seems to be MUCH worse the past few months). Online ordering used to be SO easy for custom products, especially for re-orders that are identical. When they don't show up as ordered the CSR's don't even offer to correct the order and resend the product. I was on the phone 3 different occasions and they just don't get it. It's pretty much the same "lame" response no matter what the issue is. SORRY OD, but the India connection is not doing you any favors! I don't really care where you outsource your customer service to, but make sure they can LISTEN and UNDERSTAND common English and when necessary formulate a solution in a REASONABLE time. I have submitted a detailed issue via direct email, so I will be curious how my current order is handled.

Items ordered did not arrive by the promised date. Call to Office Depot did not resolve problem. They claimed item was delivered and signed for. UPS tracking showed item was delivered 400 miles from my location and signed for by someone I do not know. Turns out the item was damaged in shipping and returned to sender. Office Depot promised to expedite shipping a replacement. Again, promised date missed. Second call was again met with claim item had been delivered. Order cancelled, new supplier found. Attempt to post a complaint on Office Depot's web site rejected. No negative comments allowed.

I went to Office Max to order toner for my printer because it is new and I never purchased toner for this printer. The customer service representative took my drum with the empty toner cartridge into the office, made some phone calls and came out assuring me that no store had the toner but that he could order it. He did that, gave me my receipt for $114.00 and home I went. I received a drum, no toner a week later. I call them up, went through my story and they assure me again they can send me the right toner for my printer.

The associate talked down to me because my 4-year-old child with autism was running at the store. She said my child was jumping on the pallet of paper and that I had to take proper care of him as it is a liability issue. My husband and I had our eyes on our son the entire time and he did not jump on pallet of paper. I told her that if it is a liability issue they should remove the pallets of paper from the middle of the customer walking aisles as it is clear any could easily jump on them. She started talking over me and giving me dirty looks. She said I should be taking proper care of my child or not bring him to the store. I asked for the manager. It was **. She continued to argue with my husband and I. She continued giving us her sarcastic looks. The manager stated that he would handle it; however; ** continued to raise her voice and giving her looks in front of the manager.

We have been ordering business checks from Office Depot for about 7 or 8 years now. Never had a problem until the last 2 orders. All of a sudden they put carbons in the checks - each order is for 2,000 checks. So when reordering this last time I very largely wrote on the reorder slip - NO CARBONS, corrected the name of the person whose name the order was in, and corrected the e-mail address. The order came with carbons (after 8 years of no carbons), the wrong name, and wrong e-mail address. I called the customer service line. The automated voice doesn't understand what business checks are and doesn't want to send you to "an agent" until you start yelling. The customer service center must be overseas. What happened to hiring Americans? Target does the same thing as well. Of course the center I need to talk to is closed. I had to repeat my phone number 4 times.

Office Depot has gone downhill in their customer service. In the last month, I have ordered only twice online. The first time I viewed a product it was online, in stock, and delivered. The second order had a confirmation of IN STOCK, but it took 1.5 weeks to receive only 1 of the two items requested and paid for! I had then called their 800 number not once, not twice, but three times trying to find out where my items were, just to get a runaround about why the second item was never received. I then refused to receive the item, period, and demanded a credit back on my card, just to receive a partial credit -- they discounted my return/refund 25%! This company is a scam, period! I will never, ever shop online to Office Depot again. In addition per Office Depot request I wrote a bad review back to Office Depot and surprise, SURPRISE, my review was rejected!!

I have had nothing but trouble out of this website since the merge with Office Max. Every time I try to order online when I go to check out it goes to like a text only screen and I cannot use my rewards card. I have spent over 400.00 in the last 2 months and it will not give me my rewards. I have called and emailed technical support and have not received any response or answers. I will be switching to Staples or a local office supply. I have shopped at Office Depot for years and since they do not view me as a valuable customer, I am done!

I cancelled an order so they didn't ship it but I didn't see money back to my account after 2 weeks. I contacted them and they acted like they didn't know I cancelled and claimed the order was shipped but I never got it. I'm not ordering from Office Depot again.

Huge promo currently going on for 20% discount for rewards members when you buy $39+ worth of ink cartridges - HOWEVER the catch is - you do NOT get it on your current purchase at check out, and you have to wait 5 weeks, then log on to your rewards account and PRINT the coupon. SERIOUSLY??? Have you not heard of integrated technology? What a frustrating customer experience. I took my 4 sets ($435) back and repurchased at BestBuy.

I placed an order with office depot "on-line" on March 27 to purchase a laptop for $537.00 at 9:30 am. I went to the local store, found what I needed, and went back 2 1/2 hours later at noon, and cancelled the online order. It is now April 13, and I have yet to receive my credit of $537 back to my credit card account!!! It's excuse after excuse. The foreign people I talked with on the phone were totally inept. One week into this experience and talking with the third person... she actually said "I don't see what the problem is". I want my money back you idiot!! I then asked for USA reps, and 3 out of the 4 times I asked for this... they kept me in their foreign call center, but changed the name of the person answering the call to a USA sounding name like ** or **. Asked them if I was talking with a person in the USA as requested... and twice they hung up.

We went to OfficeMax in Casper Wyoming on Sunday April 12, 2015 to order business cards. Upon arrival I noticed the staff member helping had lice (I'm a hairdresser - I'm trained to spot it). We informed management and told them how to get rid of it if any of them get it and how to clean the things she touched. Later when we returned to get the cards she was still working. Not only is it nasty but lice is very contagious. I feel like they don't care about their company or customers. I will never return for fear of getting lice, sick, hurt, or diseases.

Went into OfficeMax NorthTown Mall for some business cards urgently required for an exposition Saturday 4/4/2015. My local store had run out of paper and would have taken longer to do it. But fortunately, ** really knows how to meet Customer needs and went the extra mile to get 250 cards done right away. This was excellent 5 star service from **.

Office depot has gone downhill in their customer service. In the last two week I have stopped by my local store. The first time I was looking for a product and was not acknowledged or asked if I need assistance finding anything. I ended up going to another store to find what I needed. And the second time I needed a document printed in a hurry. There was only one person working in the copy center which is understandable because it was early morning. However, another employee stepped in to do something and as she walked out she said rudely, "I would help you, but I don't work in this area". I was put off by that and would encourage your employees to be more welcoming to customers when they are waiting for assistance. And potentially train them to work in all areas in order to help one another.

I visited Office Depot in Calhoun ,Ga 30701 on Saturday March 21 to mail a phone UPS to Wal-Mart. When I asked them to go to my email address to print the label that Wal-Mart customer service had sent to my home computer but I don't have a printer so the lady said they would charge small fee. After receiving the label I was told that I would need to purchase a box so I did that which was $1.99 plus tax then they just stuck plastic bags and taped it. She had said the label print out would be 79 cents and the shipping was pre-paid by Wal-Mart. So I assumed that I would owe about 3 or 4 dollars with tax but they charged me $14.02. I paid it but as far as Office Depot they will never get a package to be mailed off. I will use PACmail or post office or FedEx. This was my first bad experience there but don't intend to do business with a rip-off store.

Office Depot sold me office furniture & promised a delivery date of 3/13/15. After ensuring office staff would be present from 8:00 a.m. to 6:00 p.m., I contacted customer service at 12 p.m., 4:00 p.m. & finally at 6:00 p.m. because no delivery was made. I cancelled the order & requested they refund my account as we needed to go out over the weekend & quickly purchase new furniture elsewhere. It is now 3/17/15 and they have yet to credit my account, indicating it can take up to two weeks!!! Legal action will be pursued should the refund not be posted in 24 hours.

I recently went in to check if my purchased tablet from office depot has a service plan. They only keep transactions for 30 days so I had no way to know. I went to the protection service plan company and they couldn't find me at all... even though I have purchased many plans in the past. I suspect more than 1/2 of the purchased plans at the store never get registered online... that extra one line... when office depot could it themselves instantly since they have my office depot number with customer info. A lawsuit should force office depot to register your protection plan at the time of purchase for members. They take your money but most do not register separately on-line. The receipts also are printed on thermal paper that erases in 2 days in a hot car!

I wanted to order a laptop cart from Office Depot which was $1566.99. The order was for the school I work for, and we have a business account with the store. The rep sent me a quote, and stated the price for us was $1979.10. Almost $400.00 more. I called another retail store I will not mention, and they took care of my request and did give us a discount. I am sending a letter to our corporate bookkeeper recommending we dissolve our Office Depot account. Customer service means nothing to these people.

I bought 8 chairs there and they only had one in store, No biggie they will deliver them. That part was just as they said it would be. One of the chairs was damaged in the box so I called it in and they told me they would send a new one out and take the damaged one, and would call to let me know when, Perfect.... two weeks later.... No call. So I called--they gave me a new service number and them hanging up on me several times in the process. Finally they said they would be calling me within a day or two to let me know when they would be there. Nothing... one week later I call again and they again they hang up on me… Don’t buy there!!!! Still unresolved!!!

After a few days of not receiving the laptop, I called Office Depot and was notified that the item has been returned to Office Depot. They immediately issued a refund. It wasted so much of my time! I will not order from Office Depot again.

Husband and I were starting our business and our office needed to be upgraded. I went into Office Depot to get some printer, paper, and ink. Look around at furniture went home. I decided to order a desk, chair and desktop online for store pick up. This option wasn't available for the desktop but was offered next day delivery by 5 pm. I thought great. Long story short it didn't arrive by 5 pm so went online to check status and to my surprise it said delivered. I immediately called Office Depot - rep stated they would do a re-delivery. Re-delivery? Red flags all over the place so I requested a refund. Needless to say that has yet to show up.

I bought a Toshiba laptop for my daughter at OfficeMax. When it broke, I tried to get them to honor the extended warranty I paid extra for. They have refused for over a year to fix the computer. They are a rotten company and I hope nobody buys anything from them.

I actually came into the store, sat with the gentleman and worked out the details of my order. AOK, there. BUT.... I sent a parent to pick up. When I received the items, the two 24"x36" posters had not been laminated as requested/paid for. I immediately called.... the manager first blamed her staff then MY VOLUNTEER PARENT who picked it up!!! HUH??? So, I asked for pick up service as I had no vehicle. NO... sorry, not for 2-3 days. So, the next night I took the posters down to be laminated.

I tried to use a $30 coupon and the website wouldn't allow it. First I tried the live chat and the customer service rep, who was not proficient in English, couldn't explain to me why the coupon wouldn't work. First he assumed that my order wasn't large enough to allow the coupon. After we ascertained that was NOT the case, he assumed my order contained "technology items" which don't count towards the order total for coupon usage. After we ascertained THAT was not the case, he finally decided that since some of my items were backordered, part of the coupon would be deducted from the backorder. That makes no sense, since the order without the backordered items was enough to cover the total required by the coupon. Then, when I got the backordered items, the remainder of the coupon was NOT deducted after all.

I bought a tablet on sale at Black Friday prices and was encouraged by salesperson to purchase the Performance Protection Plan, as it would replace my tablet for virtually any reason. I was told by the salesperson that it would be REPLACED by another tablet.

Office Depot contacted me and I am pleasantly surprised by the outcome. Customer Service Rep was knowledgeable, understanding and helpful.

I ordered (01/13/2015) a desk and credenza, both K-D, to be delivered to my home office. At the time of order, the credenza was in stock; the desk was backordered. I picked delivery of 01/30 for delivery of both items. Scheduled simultaneous delivery was confirmed with Office Depot on 01/21 between 8:30am and 5pm. Credenza was delivered 01/30 near end of day; driver's helper dropped his end of box, stating "It's heavy!" End result: One piece (the base) was broken. Day 2 (02/03) of trying to obtain resolution with no results. Day 2 of unbillable hours (lost revenues) for me.

I GOT SCAMMED TONIGHT AT THE OFFICE MAX in SANFORD, NORTH CAROLINA. My wife and I went there to purchase a few items. The total was 99+ dollars, but there was only 91+ dollars available because I had reached the daily spending limit on my card. Instead of denying the transaction, the cash register took the monies available, and displayed the BALANCE on the screen. When this happened, I asked the cashier to remove two of the four items so that I could purchase the remaining ones. When she couldn't do it, she called the store manager over, who RESTARTED THE REGISTER, thus erasing the record of my transaction. THEN IT GOT CRAZY...

Office Depot - STORE #8119. The last time I bought something at your store, I had a very bad experience. So when I went in I was pleasantly surprised that Belinda (user ID **), was so helpful. She guided me through the process & I am very grateful.

I contacted OFFICE MAX/OFFICE DEPOT 800# on 1-8-15 for a return on a bookshelf my husband had purchased for me. I was instructed by **, a supervisor, that my bookshelf would be picked up on 1-15-15 between the hours of 7am and I thought she said 4pm. I OFFERED TO TAKE IT TO THE STORE BUT THAT WAS NOT ALLOWED AS HE BOUGHT IT ONLINE THROUGH THEIR WEBSITE. I asked for a 30 min call ahead to insure one of us would be at the house. At 3pm I had not gotten a call and my husband had not yet seen the driver. I called the 800# and was told that they would be at my house by 5pm...or MAYBE Friday. That was unacceptable to me.

The weekly ad had Paper Mate InkJoy pens for $1.00. Well I went in to purchase 4 packs, which I also had a coupon to go with each one… The cashier told me I was not allowed to use coupons with this items because they were on sale already? Weird. So I just contacted the same Office Depot and the gentleman that answer told me I should of been able to used my coupons… I just felt discriminated by the original cashier because I'm Hispanic and I wanted to use 4 coupons. Not very happy about my experience with this Office Depot in Watauga TX, off Denton Hwy.