New York & Company Reviews
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About New York & Company
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New York & Company specializes in women's fashion, providing online and in-store shopping experiences. The retailer offers clothing, accessories and workwear for contemporary styles. With roots tracing back to 1918, New York & Company offers clothing pieces suitable for professional and casual settings.
Visit www.nyandcompany.com- Quick delivery times
- Wide variety of styles available
- Good durability of products
- Inconsistent product quality
- Poor customer service interactions
New York & Company Reviews
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Reviewed Dec. 14, 2011
In November of this year, I purchased a pair of skinny type jeans. I had meant to purchase the boot cut jean. I normally keep all my receipts, however, I was unable to locate the receipt to exchange the jeans. When I returned to the store, the sales staff was extremely helpful and went to great lengths to help me find another pair of jeans. Since the boot cut jean was not available in my size, I decided to exchange the jeans for a style my daughter would enjoy. The original price of the skinny jeans I purchased was $49.95, the jeans that I exchanged were $49.95 but were 50% off. The net result was that I paid $16.37. I wonder what could be wrong with this picture? The jeans had all original sales tags on them.
The sales staff said that since I didn't have a receipt and that my refund/exchange would be $9.99, the known lowest selling price. I asked if they were on sale and now, the clerk said no. I asked if they had been on sale for $9.99 and she said no. So how was that a "known" selling price? Other jeans exactly like the pair, but not in my size were on the rack at $49.95. The return policy stated on the back of your receipt says, at the lowest known selling price. Known by whom? At the least, it should have been an advertised sale etc. The salesperson told me that anything that you bring back is known as $9.99. I guess this is set up so that New York and Company can profit from returns.
New York and Company put this pair of jeans back on the sales floor for $49.95. So in essence, they made the original $49.95 off of me, resell the jeans for $49.95. I got $9.99 back and bought another pair of jeans which cost me $16.37. So off of one pair of jeans they made $89.91. Not bad for one sale.
Reviewed Dec. 6, 2011
I ordered online for their fantastic sale $100 off if you spent $200. My order was still well over $200. After I completed the order, I got an email to confirm the order. Then about 30 minutes later, I got another email telling me my bank would not authorize and they canceled the whole order. By the time I got a hold of NY & Company today (even though I left a message for them to call me; it never happened), I was told that the shipping address and the billing address were the same. And I needed to use my home address as the billing address. I wanted the order sent to my work address. Evidently, I didn't see the little box that says uncheck if you want to use a different billing address. I never saw that little box. Regardless, I was told to go back online and reorder.
Of course, now I am not getting any of the sale prices or my $100 off that I got yesterday. The total order cost is now $390.00. Yesterday it was $226.58. You would think with modern technology that NY & Company could grab my order number and reprocess it with the correct billing address. No, sorry. I will never order from them again. It’s very disappointing. And their customer service on the phone is terrible. Yes, I didn't get the right box unchecked on my order. But you'd think that NY & Company would want my business and help me to get my error straightened out and honor the same prices I had when I initially made the order. This probably happens a lot.
Reviewed Dec. 2, 2011
I ordered online on 11/19/11 for the total amount of $133.06. Everything came in and it didn't fit, so I returned it to the local store. They only refunded me $131.16, a difference of $1.90 in tax. They told me they were unable to refund any additional tax and suggested I call customer service. I did and after hours of phone calls and waiting on hold, I was assured I would receive the credit. Now, 12/1/11 I called in to check on my credit and I was told that it was denied, because the store was supposed to handle it. I explained that at the store where I live, the employees are not trained in how to handle this situation and that I'm tired of getting the runaround. I now, am referred again to the same number, customer service for the store to complain. I awaited their short business hours, 10-4 pm, to wait on hold for hours to be told again that I would receive a credit that I will never get.
Reviewed Nov. 26, 2011
On November 25, I placed an online order and received an email back that the bank would not authorize the order and that it was cancelled. I placed an order a second time and the same thing happened. I phoned the bank which showed authorization for both orders. I phoned the company and they state that I cannot place an online order since my profile did not match. I have ordered in the past 60 days with no problems. They also cannot tell me if I was charged or not.
Reviewed Nov. 11, 2011
Went to buy my wife (she was with me) some clothes for an interview. The only size that would fit my wife was on the mannequin. I asked a store rep to see if there were any more sizes. She checked and found the mannequin only had the size. She asked if we wanted it. We said she would like to try it on. The rep said she would only take it off if my wife would buy it. How is she supposed to know she wants to buy it without making sure it fits well or anything without trying it on? The lady was so ridiculously lazy! She would rather not make a $60 sale, because she doesn’t want to have to put clothes back on a dummy!
Reviewed Sept. 30, 2011
I was online making an order, after becoming a card member for NY&C within the last week, and now the site crashed. I was entering my payment information and then the screen was white, not giving the continue/submit button as an option. When I tried to log in again, I got a strange computer summary which makes no sense. If this is an indication on how the service will be, I am not interested.
Reviewed July 6, 2011
Since September, New York and Company Credit Card has been billing me for Identity Protection, which I just realized on 7/6/11. I never agreed to this service; and I was informed that I would have had to send a written dispute within 60 days of the charges. I have paid the account in full and closed the account. I also called Identity Protection at 866-802-7621, and cancelled that, as well; because I was told that I had to cancel it separately.
Reviewed Nov. 29, 2010
To NY&C executives, I just wanted to let you know about a customer service situation that occurred to me this week at your Edina, MN location.
I was out shopping November 27th, just after Thanksgiving, and I noticed that some of the items I purchased from the Mall of America store on the 20th were now on sale. I asked one of the sales clerks about a price guarantee and was told that I would get the new price as long as my purchase was made within 14 days. Since I made the purchase on the 20th, I produced my receipt and requested a sale price adjustment. The sales person then told me that since I did not bring back the actual items, she could not make an adjustment for me. I asked why since I had my receipt, identification, and my NYC card from which the purchase was made. I also explained that I did not live close to the store. I was told that this was the "policy". I then asked that she check with her manager since I live quite a distance and did not want to drive home to get my merchandise only to return to the store for my price adjustment since I was already here.
The most shocking part was that upon hearing my situation, the manager simply replied "No" to the salesperson. I was not acknowledged nor given any explanation by the manager for her decision. I have done business with many other retail stores and not one has ever required that I bring my merchandise back into the store in order to get a price adjustment. I then had to drive home to get my merchandise and then drive back to the store dealing with holiday traffic, holiday parking and holiday crowds in order to get my price adjustment.
Four hours later, I got back to the store and I got the same cashier. We were able to complete the price adjustment since I now had my merchandise. I also was upset enough with the situation that I returned some of the other items I had purchased from the MoA location. I honestly feel that I might have been a victim of racial discrimination since I am of Hispanic origin. I feel this way since no other retail makes me go through such a process for a simple price adjustment.
I am sure that you know an angry customer tells at least 10 other people about a bad experience, but how many do you think I will tell about this experience? If I was not a victim of racial discrimination and this is truly your policy, I think you might want to think about changing it. I will think twice before doing business with your location next time I am out shopping. I am also considering closing my NYC account since just seeing your card in my wallet reminds me of this experience and makes me upset. I look forward to hearing from you soon in reference to this situation.
Reviewed Sept. 27, 2010
I have a similar complaint to the previous poster. On Saturday, September 25, 2010, I went to the retail store located in the Queens Center Mall in Queens (Elmhurst), NY. I purchased 2 pairs of pants, one brown and the other black. The store didn't have my size for the actual style of the black pants that I wanted, so I decided to purchase a different style that I figured I could live with if I didn't find the actual style that I preferred in another location. I used a coupon "spend $75 and get $30 off". On Sunday, September 26, 2010, I decided to go to the Austin Street location in Queens (Forest Hills), NY and was able to find the initial style of the black pants I wanted. To my dismay, I was told that I could exchange the pants but the coupon that was applied the day before would not be applied because the pants were a different style. The value of the coupon was $15. $15 is really not that much in the grand scheme of things. I just find this policy **.
I was going to keep the first pair of black pants I purchased if I didn't find the actual style I really wanted. But basically, if I knew of this policy, I would just not have made the purchase that day if I knew I didn't have the choice to exchange it (with the coupon still being applied) if I was able to find the style I wanted. I've been a loyal New York & Company customer for a long time. All my work pants are from the store, but this policy just rubs me the wrong way. It seems like a very petty thing for the store to implement and an easy way to piss off customers. Like the previous poster said, this is indeed an excellent example of your winning the battle, but losing the war and a very poor business model in my opinion. I called the number on the website to complain and was told the same thing by two women. It's time that I move along to other stores (Banana Republic and Ann Taylor Loft) that now offer "tall/long" pants for women anyway. I was just so used to shopping at New York & Company.
Reviewed June 21, 2010
On 4/26/10, I signed up and was approved for a NY & Company credit card in the store. I made a purchase on the card that day of $77.41. After reviewing the contract, I decided to sign up for paperless statements because World Financial Network National Bank (WNFNNB) who issues the NY & Co. card charges $1 per statement they mail to you. On 5/4/10, before receiving my first statement, I signed up online for paperless statements. I added both email addresses that NY & Co. uses to my address book so that they would not be filtered as spam. The confirmation email I received from NY & Co. thanked me for signing up for paperless statements and informed me that:
"You may receive one more paper statement by mail. If we cannot deliver the e-mail reminder to the e-mail address provided, we will automatically resume mailing paper statements."
By early June 2010, I still had not received either a paper statement or a notification that my statement was ready/due. On 6/7/2010, I went online to view my statement and found I missed the first payment, $10.00, which was due on 5/28/10. I was charged a $20.00 late fee for missing this payment. I promptly called customer service to complain. I was informed that the most they could do was to remove $10.00 of the $20.00 late fee, despite the misleading email that was sent to me stating one way or another I would receive notification that a payment was due. I told them I wanted to close out the account completely over the phone because I did not want to do business with NY & Co. anymore. The CS representative told me paying off my bill over the phone and closing the account had a service charge of $10.00, effectively negating whatever discount I was supposed to receive off the late charge.
I ended up paying my card off online that day, a total of $99.17, and did not receive any discount off of the bill because I did not pay over the phone. I closed my account over the phone, for free, on 6/21/10. I will not do business with NY & Co. anymore because of the misleading nature of their credit card company. I believe that WNFNNB purposely charges their customers a fee for paper statements to then prompt those customers to sign up for paperless billing; they then "forget" to send their customers either e-mail notification a payment is due, or a final paper statement, so that the unsuspecting customer is then charged a late fee for a payment they didn't know they missed.
Reviewed Dec. 22, 2009
New York & Company was offering a sale where everything in the store or online was 50% off. Well, I was trying to make a purchase online when the prices all of a sudden changed. Keep in mind the 50% off discount did not end until midnight on 12/21. So therefore, the 50% sale was good until 11:59pm 12/21/2009. When I called the customer service department, I was told that the prices have changed and I explained to her that the prices was not reflecting a 50% discount and she stated that she could not changed the prices. With that being said, I explained to her that this is a form of false advertising because they're stating that the discount is 50% off everything but the prices are not showing 50% off. The coupon was offering coupons within a certain date range and then would not even honor the coupons online or over the phone, but the discounts were being honored in the store. I would like to file a complaint to the store for false advertisement.
Reviewed Nov. 3, 2009
Reviewed March 12, 2009
Reviewed Nov. 25, 2007
I received a World Financial Bank Master Card from New York & Company, where I had an inactive credit card. I did not receive (or do not recall receiving) anything to opt out of the Master Card, yet one appeared yesterday with just the activation notice. I know that canceling the account can mess with my credit score. It's one thing if I requested the card and then canceled, but it's quite another considering I don't want and wasn't asked about this one!
New York & Company Company Information
- Company Name:
- New York and Company
- Country:
- United States
- Website:
- www.nyandcompany.com