New York & Company

Since the company went fully online, the quality of the material has declined immensely as has their customer service. I returned some items which were received as confirmed by tracking number and Chat representative but they claim the refund will take 3 weeks and I am still responsible for making minimum payment although I should have $0 balance upon reimbursement. I will no longer shop from them. The sizes are inconsistent, quality is poor, customer service is poor (they are very nice but unhelpful), not worth the hassle for the occasional sale prices. They should just close down completely.

I also ordered from New York & Company. I sent my order back and got an email notification it was received on February 9th. I have yet received my refund a month later. I have reached out to this company several times asking about my refund which was around $60 and to some people $60 is $60. I keep getting different excuses as well. I will never order from this company again!!!

Poor customer service that goes by a script without offering any assistance. They have a return policy that they do not follow. Any questions get a generic response - we are experiencing delays, but no actual timeline of when to expect refunds. They are completely unorganized. Quality of clothing has also gone downhill. Not sure how they are still in business. They received my return a month ago and still no refund or update on when I can expect one.

I have been purchasing from this company for the past few years, but noticed a decline in service. First, the delay in receiving orders, the fee for returning orders, and now the company not wanting to do refunds. I returned several orders, all received back to their warehouse in early February. It has been a month and I have not received my refund. There is a language barrier so I am assuming they have outsourced their call center to a different country. The people answering the calls are rude and have no knowledge about what they are doing because they are reading from s script. It is time this company refund everyone their money and close. Because NYC has gone down in the dumps.

I didn’t get my refund either!! They are thieves and just take money from people! Don’t buy anything from them! This is real thing, I would never thought about this company that they are scammers. I saw their stores in malls (couple years ago), and even bought some clothes there, so I did not check reviews on websites like I usually do when I buy something from internet!! But no they’re different now. You order something, and when it doesn’t fit, you send it back, and you would never see your money $$ back! I contacted their customer service couple of times, and they always say same excuses why I didn’t receive my $$ back! They read scripts and always say the same sentences to you!! We need to come together, take an action and file lawsuit against them!

I can feel a class action lawsuit being brought against this company real soon. While they have acknowledged my return (I sent the item back unused immediately after I received it), it has been two months and they still have not refunded the cash to my account. After numerous calls to customer service with shady answers like they are working on it or they are behind in processing returns and they don't know when the return will be processed, I've decided to report them to Consumeraffairs. Please beware when purchasing from this company, especially if you have you make a return. They will accept the item(s) back, but you will never see your refund.

I ordered from this company online because I used to shop in the stores. I purchased 20 items and after I had to return 6. I am still waiting on an email that my return has arrived on 1/23. Luckily I took pictures of the items and return label. Still waiting on return to be credited back to me on 2/16 after being told the latest will be 2/14. NEVER AGAIN WILL I ORDER FROM THEM!!!

I ordered one blouse online on 12/18 which I were supposed to received within 5-7 business days from putting in the order. I received it the first week in January. I needed it the weekend of New Year's and had I known that I would receive it the first week in January, would've not ordered it. When I called to cancel the order "while it was still processing" mind you, they said it was too late and was sitting in a warehouse waiting to be packed then shipped and that "once" I get it, I can send it back (which costs money mind you) and they'll refund me. It's hard to get through to speak to anybody and no one ever answered my email. Their website states that it can be canceled if the order is still processing. That was not the case. New York & Company was never like this and I must say I'm very disappointed and will never order from them again. Their service has gone down tremendously.

On 12/02/2022 I made two separate orders from NY & Co. Website. To dated I have not received any of my orders **. I have not received any response from them despite numerous phone call and text. The items are paid in full, yet I am left without any idea where my items are. Their # 1-888-996-4110, and email is useless.

I should have read the reviews here before I placed an order here but I made my mistake. I ordered 2 items 20 days before Christmas as gifts to my family and of course it never came on time. It did come on the 27th of December which is super lucky compared to what other customers here have experienced. When I received the item, the label attached to the back of the clothes indicates some random brand. Both items have different brands with the price tag from NYC. They probably just have some random Chinese company does the clothes for them without even boring changing the brand name to theirs. The materials quality is nowhere near what I paid for. All in all, horrible experience. Don’t shop here if you don’t want to piss yourself off and lose some money.

I placed 2 orders; one on 11/28/2022 (7 items) & 11/30/2022 (5 items). They ships one or 2 items at a time. Today is 1/3/2023 and I still haven't received all items. It takes forever to talk with Customer Service and if you do there's never a valid answer as to why you haven't received your order. They tell you that you will receive a refund on shipping but I have yet to receive it. This was my first and last time placing an order with this company.

I ordered two items on Dec. 7th. One finally arrived on Dec 24th. I consider myself lucky after reading the other comments. No telephone customer service whatsoever. Tried calling numerous times but no answer. Even stayed on once for 2 hrs and 45 min and no one picked up. Two emails sent, no response. Chat was of no help at all, said I would have before Christmas but still one item is MIA. Paid for upgraded shipping, what a ripoff. Website said item is in acceptance stage. Has been that way since the 7th. Sending dispute to credit card company. I loved the store when it was in the mall.

I placed 2 orders for almost $500 worth of clothes for a funeral I paid for expedited shipping and my items have not shipped almost a week later so they will not arrive by the date promised. No one answers the phone and the chat operator could care less. These clothes were for my mother's funeral and now I have 1 day to go shop for everyone. This is a huge inconvenience and I feel like they should not be allowed to just rob customers and get away with our money. I'm so angry right now. Their online sales need to be suspended because at this point they are fraudulently Taking money with no intention on providing acceptable service.

I ordered a few Christmas gifts on 11/21/22. When the package finally came on 12/14, it was items I didn’t order. I received 3 puffer vest of the same color and a dress I totally never ordered. There was no shipping info in the package, no order or return form either. This Company is the worst!!. I have tried calling every day only to be on hold for hours and then I just hang up. I have sent several emails with pictures and still no response. So I drove around attempting to find a store, only to find out they closed them all due to Bankruptcy!!! Never again!!! Do Not order from this retailer!! They are horrible and there is Not anyone to assist you.

I was a loyal customer with VIP card for years while this store was in business at our local mall, and was very happy with their clothes. Now, I have yet to receive any confirmation of my order, and it it is still processing over 11 days later with no shipping update. I have sent multiple emails but no response. I have waited on the phone and been on hold for over 1.5 hours with no answer, and another time for over 3 hours. I'm really starting to wonder if this business even exists anymore.

I wish I had read these reviews before I ordered from NY&CO. I am having the same issues as everyone else. Order processing... no shipping information available. When calling, on hold for an hour, finally hung up. Have e-mailed, no response. Chatted - were not helpful at all. We have been robbed. DO NOT order from this company. Negative star - but is a required field

I try to get in touch with someone for about 3 hours regarding my lost package and nobody answered the phone, try to talk to someone in chat room and no one again! Send them emails and no reply.. I will never buy from this company again, they are misleading their customers by telling them that they have a customer service which they don’t.. very upset!

I ordered some shoes at New York & Company. That was on November 25. They sent me some sandals that I never ordered, the wrong model and size too, and the other two shoes that I ordered never arrived. I called several times, finally they answered me after two days at 4 hours of calling. They only refunded me the money for the products that did not arrive but for the shoe that I returned they still have not returned the refund and today is December 18. Horrible experience, no one answers and on the recording it says to write to the email, no one answers the emails. That company is no longer useful, don't buy from that company, it must be bankrupt and everything they say they have on the website is a lie.

Much of what I'm reading is accurate. It is despicable how they accept payment, take weeks 'processing' your order, NO ONE has an answer, only not to receive your products order for only they no when... I'm still waiting. At this point, I just want to see how long they will hold my order hostage with absolutely NO communication

For years I was a NY&Co customer until now. Since it closed out its stores, customer service has been HORRIBLE. The company is taking our money with the promise of delivering our items and NO ONE WILL HELP US. I order in October and it's still "processing". I've called numerous times, I've recorded over an hour waiting time with customer service. I've sent countless emails. NOTHING!! Angry is lightly putting it.

I haven’t ordered from NY&Co since 2018, but recently decided to since they’re always sending me e-mails. I do remember them having a slightly delayed shipping process before, but it is now ridiculous. I ordered $215 worth of items long ago and they never shipped - it still says “processing”. Their ‘customer service’ number and e-mail address is a decoy - no one will answer… ever. You will wait on hold for 30 minutes, an hour, or longer only for the phone to disconnect. When you e-mail there is no response. This company is literally STEALING money from consumers. I’m contacting the Federal Trade Commission because they must be STOPPED!

Horrible customer service!!! Placed an order 22 days ago and 10 out of 11 items still have not even been processed. Cannot get through to customer service on the phone after waiting for over an hour. The representatives through chat will not give me an estimate of a shipping date & keep saying "No worries. It will come before Christmas (7 days away now)." They also will not let me cancel the order. Their solution is for me to wait until I receive them & then return them. Just unacceptable! Save yourself the frustration & Do Not Order from NY&Company.

Returned an item several weeks ago...haven't received any acknowledgment of receipt...called multiple times to be put on hold...10-30 minutes wait time and no one ever answers...sent several emails inquiring about return and yet no reply...very disappointed in this company and will no longer be a customer!!!

Ordered an item LAST MONTH, and according to their confirmation email it would arrive in no more than 7 business days, possibly less. I called their customer service line, waited over an HOUR to speak to a representative. Explained that I went online to check the status and it still says processing. The representative DID THE EXACT SAME THING, telling me that's all she could do. I asked if it could be expedited since it should've been delivered at this point, then asked if I'd have it BEFORE DEC 17TH as it is to be given as a gift that day, and she said yes. I emailed the customer service asking what the updated is and no response.... It's now Dec 15th. Save yourself time, money, and stress, spend your money elsewhere. Lesson learned, I won't ever buy from them again.

I ordered from New York & Company on 11/25/2022. I never received any email confirmation or tracking information. However the money was taken from my account. Two weeks later on 12/08/2022 I contacted customer service asking for a refund. The representative was very rude and refused to give me a refund. When I asked to speak to the supervisor, I was told there is no supervisor to speak to me right now and they will have to call me back. Today is 12/15/2022, 3 weeks later and I still haven't heard back from them. I feel like I was robbed and there's a major issue with NY&CO that needs to addressed. All I want at the moment is a refund and I never order from then again.

I really wish there was a negative zero “Star” because this what this company deserves. I ordered my mother's Christmas gift November 29th. Today is December 15th and still nothing. Makes no sense whatsoever.

I placed an order over a month ago. I’m still on hold after two hours with an attempt to speak with a representative regarding the order that has not been received. I will never order again. I wanted to make another purchase, but I refuse to spend my money with a company that’s not available to speak with customers regarding their concerns.

I’ve been a credit card holder for this company for many years and I have never experienced this type of customer service. No one in customer service answers the phone. Oh but I call the cc dept and they pick right up. I am canceling my cc. I placed an order on 11/27 and I have yet to receive it when I check the status it just says processing. I used to LOVE NY&Co but not anymore.

I've been calling for 2 weeks no one answer the phone, nor responds to emails. They took my money and haven't sent my order, or refunded the money I returned back over 2 weeks ago. I am going to contact the BBB.

Hello everyone out there, I want to give less than a 1 star if there is. Such a bad company to shop with I have been calling them about my order and refund for past 20 days and no response, they took my money as well products which I returned back to them and no refunds yet. And they don’t answer their phone calls, emails or chat so please be aware not to shop here or you losing money.