New York & Company Reviews

Do not order from this company - they will take your money and then ghost you. They finally shipped my order a month later. Their customer service phone number puts you on hold and then tells you to call back. I tried a dozen times. They do not answer emails. The company must be going out of business but again they are happy to take your money the moment you order. The website looks alluring so do not be fooled. I am sorry I did not look at the reviews until after my purchase - I remember back when they were a legitimate company. They need to be shut down.

Like all the other reviews, it appears that something has happened behind the scenes with this company. There is no access to customer service via the phone or email. How is this possible with a company who's HQ is located in the middle of MANHATTAN and is affiliated with Lord&Taylor?? For the sake of new customers that have no idea, this website needs to be taken down and a civil suit needs to be brought to this company. How their website is still being kept up to date with new products being offered is beyond ridiculous and should be illegal for them to do so. This needs to be brought to the attention of the Attorney General. I personally have not received my refund for items I had to return because of wrong labeling and sizing and I had to pay shipping both ways.

I am extremely upset. I placed two orders, one in January and another either late January or early February. I sent items to be returned. I received two confirmations that my items had been received but they were experiencing a delay in returns but here’s an extra 10% off. I waited patiently and finally received a refund for the second purchase in March. However, they only refunded me for two of the three items. Additionally, I ordered a pair of shoes and initially NYC website said my order was partially filled.

On March 5th I received an email stating my refund for my return is delayed and it can take up to 41 days to receive it. That alone was absurd, but I was patient and waited. It is now May 7th and I am beyond livid that I have not received the refund for my returns! ($363.73). They stated they received my return on Feb 19th. Where is my refund?! This customer service is completely unacceptable! And of course, no responses from them when called or emailed!

Purchased items on March 29, 2024. Has never been shipped and they do not answer calls. It is a recording and I left a message, shocker no response. I have sent over 30 emails with no response. I have called several occasions. I did file a complaint with the Better Business Bureau and was assigned an ID number. New York & Company used to be so good.

I placed an order on January 6th 2024 and returned the full order and they received it back January 31st 2024. I have yet to receive my $96 refund. They also sent me an email stating they were behind on refunding and that I will receive my refund. It's May 2024 and I still have not received my refund for order #**. I have called many times and no answer. I have emailed and no email returned. I will never shop with New York and Company again!

I submitted a return but their system never generated a return label to print. There also was not a return label, like they used to include, with the order. I’ve emailed several times but received no response. I even tried to call the one number and he was only able to give me the number ba l that I called to NY and Company. Looks like I’m stuck with a dress that’s too big but lesson learned: DO NOT ORDER from NY and Company and I won’t order ever again.

New York & Company is a scam. You call and leave messages. Send emails and no response. I placed my order on March 22nd. Receive items on April 11th and having problems returning items. We all need to band together and take New York & Company to court and sue them.

If I could give 0 stars I would. I have been scammed by this company after purchasing an item. The item was too large and when I tried to return it, there is no mailing address, label or any information regarding returning the item except a little blurb that says click here for label. The click brings up ERROR. When I returned to the website it shows that the item is returned with no refund information. There is an email address that does not respond, phone numbers that don't get answered. My $70 is gone and I have no place to turn. PLEASE DO NOT PURCHASE FROM THIS COMPANY EVER AGAIN.

Shipping is horrible and so is the service which no one will answer you. I'm starting to believe that NY & Co are cheating customers by taking their money and not sending the products. You may get one or two of your items but still missing something else and still being charged. It does no good to send an email or to call. This is not right; and I believe is fraudulent business practice. I have had my NY & Co card for over 20 years and the service use to be great unfortunately no longer. I will no longer be ordering any more purchases with them at this time. I hope something changes for the better in the near future; if not I do not see how they will survive an online store.

Purchased a dress on April 19 2024. Has never been shipped. They do not answer calls. I have called several occasions. After 6 minutes you will get a recording to leave message and it will hang up. They do not return calls nor have they responded to my emails.

I like many others have been stung by this company! I placed an order on 4-19-24, they charged my credit card but I can't get an answer about the shipping of that order, when I look at the site it gives me a bogus shipping number that UPS says is not valid! How disgraceful is this company....the answer is VERY!!! I have emailed customer service....no response, called the 855 number and waited over a half hour and never got to talk to anybody. Next I will be calling my credit card company to remove that charge from my account, SAD that in 2024 you can't trust a company to send merchandise that they say is available, what a bunch of crooks, DISGUSTING!!!

It has now been two and a half months since I have returned two items and am awaiting a refund for $76.02 to my Discover card. I have been more than patient and they have no true intentions on refunding returned items within the next 48 hours, I will be filling a report with the Better Business Bureau along with filling fraudulent transactions with my credit card company. The customer service number provided for New York and Company is a nonworking number that automatically places customers on hold and directs them to email the above information to address help@nyandcompamy. Buyers need to be warned!!! Beyond disgusting and false advertising. Don’t buy anything from this site unless you plan on keeping 100% of the order and aren’t expecting a refund!!

I have placed several orders with NY&C over the past few months.. When I log into my account the orders are no longer there for viewing. I had a dress that I didn't open until Saturday March 30th and discovered it was sewn incorrectly... I was asked for the Invoice/Order number...not sure why when THEY CREATED THE ORDER NO. and SHIPPED the dress to me.. Help came in the form of multiple emails back and forth asking me for an Invoice that I don't have an indicated in the original message... Very disappointed in the way Customer accounts are managed.

DO NOT PURCHASE ANYTHING FROM NY&CO. They must be getting ready to go out of business. I placed an order on 3/21/24 they created a packing slip but the order never shipped. I called and emailed 40 times. No response. This is horrible. They use to be good but they have clearly fell off.

I have shopped at NY&Co since they had brick and mortar stores (Lerner New York) but like so many others, they received my return and for months promised to issue the refund and never did. “Rahul” must be a bot or just a liar. Horrible. Stay away.

NY&CO was sold 4 years ago to an e-commerce company. It is no longer the company we loved. Before I knew this: 1. Dishonest shipping info. 2. Orders come in split deliveries/weeks apart. 3. Charged card 2x.

Do not I repeat do not order from this store. I ordered two jumpers and after I placed the order I received a email that said no returns. I immediately called and emailed to cancel my order. No response.

I ordered a pair of pants of their website in my size in TALL. I am 5’9’ and they are extremely too short and small. Nowhere on the checkout screen did it say no returns or all sells are final. After trying to return them then the site wants to show no returns. Not only that I cannot get in contact with anyone. There is a reason this place went out of business in stores. They're terrible

Placed an order with New York and Company and the order came in 2 packages. One was returned by the Post Office because my zip code was off by one digit. This was returned to NY&CO on March 10. All I can get from email response is that the warehouse is working hard to get me refunded. This used to be my favorite store but no more. They went from closing stores to being online and poor service. I AM OVER IT. I NEED MY MONEY BACK!!!! Order number **.

I am echoing all of the negative reviews describing NY&CO not returning or answering calls or responding to emails. I ordered and paid for 5 items but only received 4. I called and emailed. I refuse to be aggravated any longer. I will dispute the charge with my credit card company. They will put a hold on the amount of issue and get it back from BAD NY&CO.

Not sure what is going on with NY & CO. I made a purchase in December 2023, returned the purchased and was not refunded until March 2024. I pay my bills electronically. I sent NY & Co payments on two occasions and both payments were returned. I received NY & CO bill and saw I was charge a late fee. I spoke with a rep who was kind enough to remove the late fee. Rep informed that with the late fee removed my balance is $15.81. I paid the balance as soon as I hung up the phone with the customer service rep. Today April 11, 24 I receive a bill which included a late fee of $28.00. Blew my mind! I am done with NY & CO. I will be closing my account.

If I could give no stars I would. I ordered from them 4 weeks ago. No update and I have been emailing customer service every week. I filed a BBB complaint. They did not respond. I have never seen such poor customer service.

I placed two orders in March with 5-8 day shipping. Neither order had shipped. I reached out to customer service via email and, while they did respond multiple times, they basically just kept telling me to be patient and wait. They never offered me any form of compensation or a refund for my troubles. I was hoping to wear the dress I ordered to a wedding which I am guessing I will be unable to do. I am pissed.

Please listen to the rest of the reviews and do not order from them. My $130 order was never shipped, never arrived, no records of package with UPS, no response to emails, no phone number to reach them. I submitted a fraud claim against them with my credit card company and thankfully my credit card company refunded me. It bothers me that the cc company had to eat the charge and that NY&C kept my money. NY&C is a huge scam. Be careful!

Now I was a loyal customer when it was a brick and mortar. Even when it closed down I still purchased items with no issues until now. I purchased a skirt that roughly was $25.00 and using their sizing I ordered a medium since this is the size I wear. First it took them 2 weeks to send it and with no notification or tracking info. When I sent them an email it took them another 2 weeks to reply by then the skit had arrived and it was too small. Emailed them again and they had the nerve to ask me to send pictures to show them the item didn't fit which I did. It took them a entire week to tell me NO they will not exchange it so now I have a shirt that I cannot wear and will have to pay to have it altered. I will never order from them again and I advise anyone else not to to save you the headache

I have ordered from this company for many years, with no issues. However, the order I placed on March 18, 2024 still hasn't made it to me yet. I called and emailed multiple tomes with no response. No response, not a peep. I have a store card with them, and I made a return from a purchase in earlier February of 2024. On February 15, 2024, I received an email saying “Your return was delivered via UPS on Feb 15th, 2024. Due to a high volume of orders, we are experiencing a delay in processing returns. Please allow additional time to receive your refund. We appreciate your patience, and you will receive an email confirmation once the process is complete. Please note, that depending on your original payment method, it may take additional days for a return credit to appear on your credit card or bank statement.”

I have returned three (3) orders between November and December 2023. It is now April and I am still awaiting full refunds owed for the merchandise returned in complete compliance with NYC's return policy. I have emailed and called customer service as well as Comenity Bank (Merchant Card Services provider) all to NO AVAIL. I've even reached out to their Executives via LinkedIn. No Response. Six (6) months to receive a REFUND IS RIDICULOUS!!! Poor Example of Customer Service on all fronts. This was a much better retailer when they were a storefront. As an online merchant they are horrible. Do Not Patronize them unless you're ok throwing away your hard earned money.

I have ordered from this company for years, with no issues. However the order I placed on March 12, 2024 still hasn't made it to me yet. I called, emailed, hit up the social media sites (which they have blocked comments on), and even messaged them on Facebook Messenger-nothing. No response, not a peep. I am highly irritated because I ordered a set of work clothes as I was returning to the office. This company will never ever get my business again!!!!

I am also a customer who purchased online. I got an email that said UPS label is created 12 days ago but the courier hasn't received the package. I called and left voice mails and also emailed to their help line but no one has reached out to me. With all these consumers complaints, why are the still in business? Now I am going to call my bank and see what can be done? They should not be allowed operate business and their website need to be shut/taken down by Consumer Protection Bureau. It is a Fraud to take money from consumers and don't deliver.

Listen to the other reviewers. DO NOT BUY ANYTHING FROM HERE. Unfortunately, I discovered too late. I've ordered from them in the past maybe 3 or 4 yrs ago and never had an issue. However, things have changed badly. I'm starting to wonder if they are based in a foreign country because of their shady business practices. It's been 2 weeks and my $300+ worth of clothing has not been shipped; only a shipping label was created. They do not respond to emails or calls so don't waste your time. It's a shame I had to do a chargeback with my credit card company. That is what I recommend the rest of you do if you have ordered something and have not received it within the 5-7 business days their site alleges.

If you expect to get your order in a timely manner, forget it. Customer service does not answer your inquiries, and you are made to feel your inquiries DO NOT matter to them. Good product, horrible customer service and horrible untimely shipments that make you wonder if this company has turned into a foreign SCAM company. Two prior orders I’ve placed arrived in a good time, (SINGLE ITEMS) but my last three shipments (multiple items) have been ridiculously delayed. I will no longer be ordering their products—even if each item was priced at one dollar. They can consider me a FORMER CUSTOMER who will make sure to let everyone I can reach realize NY&CO are in the past and to shop some/anywhere else but there.

I've shopped at New York and Company online and in the store and had great experiences. But since they no longer have brick and mortar store the quality has gone down. I returned the unwanted items within the return window and I'm still waiting on my refund several months later. I have contacted them via email several times and called them and got no response on either. Do not order from them. They scammed me and for sure will get you. Do not purchase anything from them unless you are ready to be out of your money.

I ordered clothing and never received the item I ordered. I’ve called and emailed and have yet to receive a response back. The customer service team seems to not exist. They’ve lost my business forever. As far as I’m concerned, this is a scam. You took my money and did not deliver the product; and to mention again, unable to be reached.

I've been shopping at NY&Co for 10 years or more, and I don't know what happened to this company. The service went to crap ever since the pandemic and they closed all their stores. Clearly the online only shopping is not working and they need to bring back the stores, because I'm 100% sure that people are getting fed up with the service they are barely providing.

I returned items after finally receiving. I returned January and it is the end of March account still not credited. I was told they don't see the order..Also I was sent rewards and the number was invalid as and won't go through. Just credit my account so I can cancel this card. Geesh

I placed an online order 3/11/24. Tried to track the order and it still said "Waiting Fulfillment". The number that's listed is a Bogus number. No one answers the phone or bogus email address. I owe one last payment for the item I just purchased. I will be closing this account. NY&C is a scam.

I placed an order, I put in my shipping address, the site defaulted to my old address. I immediately tried to cancel order to no avail. I tried to call, phone info is outdated, mailbox full, no live person to speak to, email after email no response. Finally after a month I get an email stating, "Thanks for contacting us but your items have already been shipped." this was a month later! I never received my items of course. My advice is to not waste your money or time.

I placed an order on March 9th for 3 pairs of leggings, due to be shipped within 5-8 business days. I was immediately charged for my order, and have been checking continuously for updates. Two friends who ordered within the same hour I did both received their packages. Mine has been in “Awaiting fulfillment “ this entire time. I have sent three emails and left a message, and no one will respond to any of my inquiries. The Customer Service for this company is non-existent and they have essentially stolen my money and are not responding. I don’t even want the clothes at this point, I just want my money back. I will never order from them again.

***PLEASE READ*** Ordered on 3/6/2024, sent two emails, no response, finally got a response on 3/22/24 and was told there would be a delay due to limited inventory and my order would be partially filled. How do you partially fulfill an order of a SINGLE DRESS?? Anyways, this clearly is an ongoing issue and they need to do an overhaul of their business practice. That is why I created a petition to change their business practices on change.org. Please sign my petition to bring awareness to this issue. It is not fair that they are continuously scamming individuals and face no consequences.

I ordered apparel from, New York & Co on March 12, 2024. I paid and shipment was scheduled for 5-8 days. It is now March 27, 2024 and I still haven't received my order. They've lied on the Post Office by creating a fictitious label. That's a federal offense. I've sent two emails about my order and no response. I've call customer service four times. I left a voice-mail message each time. No one from customer service has contacted me or returned any messages. AT THIS POINT, IT'S THEFT!! THEY'VE STOLE MY MONEY. HOW OR WHY NEW YORK & CO doesn't have live customer service representatives to solve customers' issues? Looking at the reviews, I see that I'm not the only one that's been finessed out of their hard earned money. I'm sending a report to, Texas and New York Attorney General Office for Theft.

I placed an order, and their return policy says all sales are final. The issue I have with that is I did not receive what I ordered, so how is that my problem. I have sent emails, left voicemails, and text messages and no one from their customer service has responded. I ordered a black balloon sleeve sweater and received a green button-down sweater. This is my first unpleasant experience with them, but it disappointing enough that I will not spend my money with them ever again since they do not care about their consumers. I am writing this review because I have given them ample time to response to either of my three communication methods. Now I am stuck with a sweater I did not order.

NYC has owed me a refund if $108.00 for over two months. They continue to acknowledge that they owe me money and apologize for the delay with coupons. They will not respond to emails asking for updates on the refund.

I've shopped at New York and Company online and in the store and had great experiences. But since they no longer have brick and mortar store the quality has gone down. I returned the unwanted items within the return window and I'm still waiting on my refund. I have contacted them via email and phone and got no response on either. I even reached out to Better Business Bureau and they told me they were unable to get a response from them. I don't know what else to do except spread the word - DO NOT BUY FROM THIS COMPANY!

I've shopped at NY & Co for years. When they went online only, I was hesitant, but places several orders and had no trouble...Until I needed to make a return. I have returned $200 in merchandise and received no refund. The returns were sent within their protocol, received and processed per their customer service dept, yet I haven't been refunded. The customer service phone no longer answers and refers callers to email, which now no longer answers, either. I've contacted the BBB, who also can't reach anyone at NY&CO. ILLEGAL BUSINESS PRACTICES!!!!

I ordered some stuff for my daughter in December 2023. Quality was horrible! Did a return and I’m still waiting for a full refund. They have received my return which was confirmed by them in January 2024 but still no refund on my credit card. I would never buy here again. Thieves!

I have shopped at NY & Company for 20 years. Since there are no longer any stores and you can only shop online, they have fallen off 100%!!! The clothes are terrible. The size are all off. I wear a size 10 pants. The butt on the pants are very large while the waist line is a size 2. And it's not just one pair. It's all of them. I wear a large dress because I'm top heavy if you know what I mean. The large dress would barely fit a size 6. And the return policy leaves a lot to question. I returned the last items I bought and received an email over a month later advising that a refund would be credited to my account within 3 months! Seriously! Also everything is a final sale. Makes me think they already know the clothes will not fit. The only I'll ever buy from this store may be some earrings! If anything! And that's too bad. It use to be one of my house to stores for everything.

I purchased some shoes from them and I did not get all of my order. They canceled the order because the shoes were out of stock. I have called numerous times and emailed and can’t ever reach anyone over the phone. I did receive finally the one Email letting me know that my order was cancelled so why not return my money if you know you don’t have the product I ordered. I placed the order in January 2024 and it is now March 2024 and I still have not received a Response or Refund. Bad Customer Service is My Biggest Pet Peeve and I advise All Shoppers not to do Business with this Company or Subsidiaries of New York & Company.

Returned $300 merchandise on December 29th, 2023. Received email on January 5, 2024 that it had been received. Have emailed and called DOZENS of times with a few email responses in January saying they were behind but no responses since then. No one answers the phone or returns calls. As of March 7, 2024 still waiting for my money. DO NOT PURCHASE ANYTHING FROM THIS COMPANY

I placed an order on December 19th, I have yet to receive my order or my refund. I have called on numerous occasions as well as email them and I still have not gotten a response. I have shop with this company since it was a brick and mortar and I have never had a problem until now. This is so unprofessional of them and I will never ever shop with them again. I am waiting on my refund.

I used to love this store. I purchased items that did not match size description at all. The order came with NO return label. I spent over $20 to return items. No response reflected on my account or from the numerous emails I sent. I will not be ordering from them again, ever.

I purchased some items for a wedding I was in November 2023. I returned the majority of the items as they were poor quality the first week of January 2024. I still have yet to receive my refund (totaling $322.86), I have reached out to the company via email 6 times and have called twice with no response STILL. I am filing a small courts claim to get my money. Save yourself the headache and trouble - do not give this company your money.

DO NOT buy from NY and Company! I purchased something after having a bad experience a year and a half ago and the same thing happened again! After my purchase, the item never arrived. They make you download a stupid app to track shipping without even giving you a shipping number for USPS. I called several times to get the shipping number to no avail. No one ever picked up but there was a "sorry we missed your call message". You can email them but I knew they'd never get back to me. After weeks, I got an email that said the item was returned back to NY and co and I was getting a refund. I was so looking forward to my purchase! To make matters worse, I ended up emailing them and they NEVER got back to me as I suspected. And then to add salt to a wound, I got an ad from them saying, "Love your purchase? Here's more!" They just need to go out of business already and stop teasing us and taking our personal information.

I ordered 3 sweaters for my daughter. When the package arrived, there were two sweaters, but the packing slip said there were three. I called the company multiple times-each time I was assured they were researching the issue and would get back to me-they never did. I emailed them multiple times-no response. I used PayPal to pay for the order, so submitted a request for a refund. My request has been denied because they produced the delivery slip and the packing slip. I have never had this problem with other retailers. I will never shop this company again and will advise others not to fall for my mistake.

This company needs to close. I returned some items for $78, they never gave me my refund back. We need to make viral videos about them. Please let's report them. Since the first owner left this company give us a headache.

I made a large order a few weeks ago purchasing suits for work; blazers with matching pants. However, when the order was finally delivered, one of the pants is the wrong size and one of the blazers is missing. I've sent several emails to customer service at the email on the website, and they are bouncing back. I've been calling, and calling, all of the listed numbers and cannot reach anyone. It is just ridiculous! Years ago, I had ordered from NY&Co. with no problems. Things sure have changed. Now, I wish I had read the reviews before ordering. The customer service is TERRIBLE!

I placed 2 online orders and received both and had items that needed to be returned. The 2nd order included 2 big boxes of boots and the plastic bag that the items were mailed in could not be used for the return so I used a box and included both return orders packaged separately each with their own shipping label but put in 1 box. The order numbers are ** ( refund amount $35.71) and ** (refund amount $113.43). I have emailed and called numerous times and they responded via email the returned orders were received 1/8/24 but the warehouse is behind, the latest being 1/29/24.

Very disappointed in the clothes. Since Eva Mendes disappeared and the other brands, the clothes are very ugly, the styles are very out of fashion and the page has very bad service. For this reason I canceled my card, very ugly clothes and poor quality, it looks like Shein clothes

I returned an item (and paid a $9.99 return fee) almost 2 months ago, but haven't received my refund. Company doesn't reply to my emails, has way too long wait times which eventually leads to being disconnected. I will never shop from them again. I was a long time customer years ago when they still had physical stores. This has been a very upsetting experience.

Placed an order online and received the order a week later but one item was missing and I was charged for the entire order. Checked the website for an update on the missing item but nothing there for 3 weeks now. Emailing them and calling everyday and no response to anything. Contacted the credit card company and they don’t have any other information except the contact info on the website. Something has to be going on, almost like they are shutting down and not letting customers know anything. This is so frustrating. My last call with the credit card company suggested I file a dispute for the charges and maybe they will respond. I will never order from this company again and closing out their credit card as well. Terrible way to deal with customers!

NY&Co continues selling online but note that there is no customer service! They sent me an online order that was incorrect (completely wrong product—not remotely related to my order,) and the phone number is unanswered, and all emails bounce back as undeliverable. The website needs to be taken down as soon as possible if they can’t fulfill orders or process refunds. This is not a functional online retailer. BUYER BEWARE.

I am very disappointed with New York and Company. I have been a loyal customer ever since the company was called Lerners New York. I have never had any problems with returning items to New York & Company until recently. On December 9, 2023, I purchased two evening tops for a concert. My tops arrived on December 19th and I attempted to try them on but they were too small for me. I purposely waited to return my items after Christmas for fear my items would be lost in the mail. I started the process on 12/27/2023 with USPS. According to the tracking information it was shipped out on 12/28/23. Each day I reviewed the tracking information. There was never any updates. I reached out to the company through phone and email. Not one returned call or email from them. I even called the NY & CO payment center to get assistance from them. They shared with me it was nothing they could do but the payment department mentioned that they have been hearing complaints about this very issue.

I made a $500 purchase from New York & Company. Unfortunately some of the clothes did not fit so I returned them and repurchased the same clothes without getting my refund first. I have done this in the past and there has been no problem. This time they received my merchandise January 2nd, I received email letting me know the merchandise has been received. It is now February and I have not received my refund. I have called and emailed and I keep getting the same message. It is being processed. I returned $319 worth of clothes and I feel they are taking advantage of many customers and not returning the clothes.

Updated on 03/06/2024: Above was my original review. We are now at 43 days since they received my return. No refund no response.... Too bad for this company that was ONCE a great place to shop and now they are thieves. Very sad. I would say I am out $146.00. Thank you New York & Company!!! What goes around comes around!!!!

I purchased $550+ dollars' worth of merchandise in November 2023. I return a few item totaling $319. When I called to confirm my return receipt over a month of phone tag and automated messages of the company stating they have not received my return. They finally admitted to receiving my return. I was told I'd receive a refund in early January. As of today I haven't received anything. How can a company just blatantly steal without any consequence. I have all my correspondence regarding this situation.

Submitted return within return timeframe. They responded via email that they received the return on January 2, 2024 and was in the process of issuing my refund. It is now February 9, 2024 and I have not received the refund. I have sent multiple emails and tried to call. I have waited on the phone for 10 minutes every time I call and then it is sent to a voicemail box. I leave a voicemail and never receive a call back. I have been a loyal customer in the past. I will never order/shop with them again. I am out $100. I will keep trying to reach someone but it is looking like they will not respond.

I purchased a pair of PJs during Black Friday of 2023, didn’t receive them until 12/15, returned them the same day due to the clothes shedding. Today is 2/8/24 and I have yet to receive a refund. They continue to tell me it’s “processing”.

This is the worse customer service I have ever experienced compare to any other online services I had to deal with. It's been 2 weeks of calling and emailing with no response regarding a return. I so unhappy and frustrated with their services and I will never again make a New York and Company purchase even if at a store.

Place an order for a couple of clothing and return them immediately because it was something that was very cheaply made back on December 9, 2023. They said it takes 40 days for them to issue a refund. It's now February 5, and still no refund. Customer service number is horrible and no one ever answers the phone. I emailed and left several VMs but nothing. This is the worse I ever seen to get a refund for items they have clearly received. Never would I ever order from New York and Company ever again. I personally think they are outsource overseas and they should be banned from selling anything within the United States. Too many issues with their clothing, customer service and refunds.

I ordered two items on sale. The first, a shirt, arrived and was a Hi-Lo hem which I hate and which wasn't obvious in the online ad. The material feels like what they make bus seats out of and every button had to be pulled apart because the threads hadn't been cut. It fits and I like the pattern so I'll keep it but it's garbage. The second, the floral embroidered sweater, is this weird awful cheap squishy knit, and the arms were made to fit a 6'8" man and the body was made by someone who had never seen a human torso. I wanted to return it but if I do I'll be charged a $10 "handling fee" to return a $20 item. I shouldn't have to pay 50% to return an item that I'm only returning because it was clearly made by children in a sweatshop somewhere. I should have known better but for sure I'll never buy from them again.

I ordered item on Nov 20th for Xmas gift. Week after Xmas it did not fit so sent in a return. Since it was 30 days past, they would not accept my return. Deceptive & take advantage of people during holiday season. Ridiculous!

I placed an order on 11/24/23 and the order was never received. It was sent back to their warehouse on 12/8/23. They have still not issued me a refund. I have been emailing and calling customer service for almost 2 months and they have all been giving me the run around the entire time.

I returned items to New York and Company on December 28th. On December 26th received an email confirming receipt. It is January 31st and keep getting different answers - I just want my refund please ple

Oh where has the buyer of fashion pre pandemic gone off too!!! Get them back! This so called collection of “Thrift store” clothing is so not in style. It’s terrible by all means. My Madison shirts, my Avenue pants, Sheath dresses, all too fashionable jeans is all gone. As well as my business. I don’t patronize mess.

I ordered a jumpsuit in November and when it came, I quickly realized this was not built for anyone's body type. I returned the jumpsuit by mail within a week of getting it and it is now coming up on over 2 months without getting my refund. They keep telling me it is in process but that's it. They tell me it can take 10 days...It's been 60! Do not buy from them!

I returned a very oversized dress that was received by NY & Company on 01/15/2024 per an email confirmation. I sent multiple emails and useless hours attempting to speak with someone in Customer Service. Suddenly, I am receiving conflicting emails with poor English and differing time frames to receive my money back. One email indicated it may take 4 MONTHS! I have filed a complaint with the BBB, and encourage others to do the same. I have been a NY & Co. customer for years, THIS IS NOT THE SAME COMPANY! Do not purchase from whatever entity this is.

I should have looked up NY&Co’s reviews before ever purchasing anything from them. On 12-20-23 I had purchased work clothes from them. I had returned "all of them" due to the clothes not fitting me properly. I had mailed off my clothes back in December and NY&Co received them on the 2nd of Jan 2024. It has now been over the refund period to process the items and to refund my card. I still have not received anything from them at all. Apparently there are others who were done like this as well. I feel like they have literally kept/stolen my money for their own benefits. They do not think of the customer, answer their phones, nor are they understanding of this refund situation. **Will not ever order from them again**!!

My heart is broken! I've been a loyal NY & Co customer for so many years and now I have to let them go. I ordered items for a gift and sent them directly to the giftee in another state. Just realized now that 3 of 5 items were either the wrong item or wrong size. Too late to do anything about that so here we are now in January and I place 3 orders. 1 on the 8th for a trip - charged immediately not received until 1/26 (5-8 business days) and both items are not what I ordered. The 2 others were placed on the 10th and 11th and charged immediately. When I realized they hadn't shipped yet (1/18) and wouldn't make it it time for the trip, I tried to cancel. As we all now know - email is a canned reply and a link to track your unsent order. The phone leaves you on hold then asks you to leave a voicemail with your email address. This is when I called my bank and filed a chargeback.

The quality of their products is poor. Customer service is worst. They don’t pickup the phone and give a hard time with returns even if the product is defective. I tried calling them so many times but every time it went to voicemail. They probably don’t hire people. Please don’t purchase products from them.

I purchased an jumpsuit from them in December and return it for a refund. The post office said they received the package on 1/2 but they say they received it on 1/8. It is 1/24 and they have still not received a refund. I just received an email from them today saying it will take 40 days for my refund. This is horrible. No one answers the phone and they only get a scripted message by email. Buyer beware.

I purchased something on November 29th and promptly returned the item (the following week via USPS). It took NYCO until 12/29 that the item was received and said it was still being processed in their return department. Followed up throughout January and said it should be another 7-10 days for me to receive my funds to my PayPal account. I have called for updates, emailed and sent text and Facebook messages. They are no longer responding (it’s January 23rd). Unless PayPal refunds my purchase, I may have no other recourse but to accept the fact that NYCO STOLE money from me. DO NOT purchase from NYCO, it’s been such an unpleasant and time consuming experience.

I ordered 3 beautiful items from the New York & Company site before Christmas. I received all 3 items but unfortunately 1 of the items was the wrong size. I doublechecked my order to make sure I made the appropriate size selection. I ordered a S/M but was sent a M/L. Beware! There's no human contact. No one answer's the phone and the email response from help@nyandcompany.com will be scripted. I followed the steps online for returns. NYC received my return 12/23. The return policy states a refund will be applied to my account in 7-10 business days.

I purchased some items the end of November. The items were not as described nor the size. I returned the items on Dec 5th. I almost forgot all about it. I emailed them and they said the package that I paid to return was received Dec 18 and they're working on it. This is ridiculous, it's taking over a month after received to process a refund. I'm certain they stopped accepting returns at the stores because their product and service went down hill! This will be my last time purchasing anything from that store!

I made a return more than a month ago and no refund yet. Is so hard to get in contact with them. They don’t answer phone calls or emails. Is frustrating. Horrible. They charge you a return fee and credit back! Is a scam.

Like the reviewer just posted yesterday this company is a SCAM. I returned an item in November and have not received my refund. I have called (sent to voicemail) and emailed to no avail. I get responses saying to provide my order number and tracking for USPS which has been in ALL the emails I have sent. I am going to contact my credit card company and see if they will reverse the charge. There doesn't seem to be any other option. DO NOT BUY FROM THEM!!

This company is scamming me and others out of money. They are not responding to my many emails and calls about my return refund. Very disappointed. I have shopped here a few years back and never had an issue. They can not be trusted, Buyer BEWARE!! The quality of their clothing has also gotten very bad. Don't waste your money....

Received an email confirming my order. I had to call several times before I was able to speak with someone because the status of my order kept on saying unfulfilled. Finally one day I receive an email saying that my order has been shipped. I received my order today January 9, 2024 and the entire order is wrong. The colors don’t match to what I had purchased. The style don’t match. I don’t know. They just probably picked something from the warehouse and threw it at me. I have placed a return the same day I received the order. My worry is getting my money back as I’ve been reading reviews about refund issues.

I purchased items for Christmas. I had to return one of the items. Not only do they charge a $10 return fee, they have a 30 day return policy even for Christmas items. Most places at least allow more time for Christmas returns. I will NEVER shop with them again.

I returned my entire order of $420 within the return policy. $130 was refunded. Months after trying it reach someone they said only three items were returned! No one is getting me money. No one is helping.

Order a dress and a blazer on 12/28/23. Just received my pkg today 01/10/23 and it’s 12 items and not one the dress or blazer I ordered. Called customer service and all she said is I have to wait 72 hrs for review. I told her just cancel the order. She then volunteers that it’s already been cancelled. I have to ask her what to do about the 12 items I received and she tells me I have to wait for an email to tell me what to do. Most legit companies would offer to send the items I did purchase with expedited shipping at their expense.

I returned dresses that they received December 4 and one month later I have not received a refund. I have emailed several times to inquire why and the response is that it's being processed. Most online retailers credit within 14 days and they have not.

I paid for an item online November 24th, was charged, and the item was never received. Customer service number goes straight into voice mail. No return call or return email received. I spoke with my credit card company and they credited my account today. I'm reading that this company is now closed.

I returned a shirt and a blazer end of November here. It is Jan 2 2024. I have yet to receive my refund. I’ve spoke to over 20 people about this matter. I’m being told the warehouse has to confirm receiving the items. After I’ve told them multiple times I have an email dated 12/12 from Raine stating items were received, allow an additional 3-5 days for my refund. This additional time is after the 3 weeks they told me to allow for them to receive my return due to delays. I talk to several people a week. They all promise to escalate my issue. They don’t. I talk to and explain myself to the same representative repeatedly. I recognize the roosters in the background.

Coming on here to warn customers not to purchase from this company. Like many others on here, my return was received and my refund was not processed. I ended up filing a claim with PayPal to get my money back for me, and they did just that! So I want to encourage ALL of you on here to file claims with your credit card company, PayPal, etc. and let them take care of it for you. Hopefully these larger companies can take care of putting this place out of business for their criminal business practices!

I had purchased a pair of pajamas from New York & Company. They were too large so I packaged them in the same bag they sent them to me in and returned them. I had to make my own label as they didn't send a return label which meant I also had to send them back at my own expense. The tracking information stated that the item made it to the company and where it was delivered to. I have not heard anything back from the company since. I have sent numerous messages without the courtesy of a reply back. So not only am I out the money for the pajamas I am out also out the money for the postage and don't have anything to show for this. Will never shop at this establishment again and will advise everyone else to not as well.

I placed an order in October for two pairs of jeans. I didn't like the fit, so I processed a return on October 26th and have yet to receive my refund! I have emailed customer service multiple times with the response that I need to wait for the processing time. I have patiently waited for almost two months! This is absolutely disgusting and unprofessional! I will NEVER order anything else.

I am reading reviews a little too late regarding the ineptness with this company and its inability to provide refunds for returned items. I returned an item on 12/4/2023 and confirmed they received it on 12/6/2023 and was assured it takes 7-10 business days to process refunds. It’s 12/20 and so far nothing. No returned emails when I inquired five times to see the status of my refund. Calling allowed me to speak to someone who told me that it was in the warehouse but they were backlogged and could not tell me when they could check the item out to make sure it qualified for a refund. Awful customer service and unacceptable refund processing. I will not make the mistake of buying from them again.

Purchased a dress. It appeared in photo as a sheath dress, however was more of a bell shape. When asked for my review they didn't publish it. They also removed the return shipping label in spite of the fact that 1 of the items could be returned. I will chose not to buy from this online store again.

I returned a purchase immediately because I was not pleased with the quality of the product. Their agent picked up the package on 11/21/23 and I am still waiting for my refund as of today 12/8/23. This is unacceptable, I will never order from them again. I do not recommend anyone doing business with this company. I want all of my money back, including the shipping fee/returns fee. I would not have returned the item if I was satisfied with the product and of course I would not know until I actually received it. Since they no longer have a brick and mortar stores, they think it is okay to stick the customer for the return. I want my money back ASAP. This company is a SCAM!!! There needs to be a class action lawsuit for all the customers they have Screwed!

I purchased clothing on October 19. I returned it back October 20th. It is now December 8th with no refund to my account. I email and contact customer support and they tell me their warehouse is backed up and they will email me as soon as they refund my account. It’s been over 60 days. This is absolutely unacceptable.

I shop online all of the time. I placed a rather large order to New York and Company and sent several items back. That has been two months ago - I just saw a refund that isn't HALF of what they owe me. I have all of the email documentation showing that my return was submitted and what my refund should be. I have written several emails. I've received a few responses that appear to be auto generated. Buyer beware!!! I'm never going to get my money back... that's $100 just gone.

I wasn't able to speak to a live person. You call and no one answers. You receive an automated useless call back. Through email they advised I take a screenshot of the sale price. Ridiculous. Shop somewhere else!

I placed an order on 10/8/23. Upon receiving the order sadly it wasn't what I ordered. When trying to call customer service no one picks up the phone. Send the wrong items back as of today 10/27/23. I have not received my refund. Been calling all morning since 11am no answer. Very unprofessional.

Exchange policy is non-existent and the return policy isn’t very user friendly. Their sizing is not consistent. I ordered a sweater and it was too big. No way to exchange; only return (paying the $9.95 fee) and reordering. They refused to honor the sale price after I reordered. Won’t be buying from them again. With inconsistent sizing AND no exchange policy, I can’t afford it.

This company is not the same as it was prior to the pandemic. I recently ordered items totaling close to 100 dollars. I never received them, and they will not refund me my money. They never showed me any proof of delivery. I was a loyal customer to them for many years. That meant nothing to them. I will no longer be ordering from this company.

They sent the wrong size. I returned it for a refund, of which after shipping (which you have to call for a label) you get maybe half. However!!! You’ll never receive your refund!!! Several emails sent and only get canned repetitive responses back. It’s been well over a month and after seeing these reviews, I now know why. DO NOT ORDER ANYTHING FROM THIS SCAM OF A COMPANY!!!!

Don't order online unless you're sure you want to keep item. Returns are a headache. First there was no return label included in original shipping to customer. You may request one and pay for shipping. The label I requested and receives must have been incorrect and they never received the item back. USPS tracking says it has been delivered. After more than 2 weeks, several calls and emails, they no longer take my calls. I don't responses to my emails either. I got several emails initially with canned scripts saying give us 2-3 more days, we haven't received the return yet, or if you haven't received your (initial) order click this link for tracking! Crazy. I hope my case is a unique one. I will never shop there again.

Do not buy anything from this company. It’s not the same as it was before the pandemic. I purchased a jumpsuit from them that runs extremely big so I decided to return it using the label that they sent. However, I never received my refund. When I tried to call, no one answered the phone so I’m out of $70. Again, do not buy anything from them because it’s not the same company anymore.

I bought a pair of plum maroon boots I believe in September. I never wore them. I was waiting for a special occasion to wear them in November. I'm at the special occasion. I put the shoes on and they ripped at the seams. Try to return them. Only 30-day policy. Said October 18th. I hadn't even taken them out the box then. I used to like New York and Company when they were in the malls. I will no longer order from them. I wish I could show a picture to what the boots look like.

New York & Company closed their stores. I've been ordering online since. The return policy changed. Not for the benefit of the customer. They are now charging 9.95 for returns. If there was a store I could return to, I wouldn't have to send it back by mail and go into the store to make sure clothes fit. You are penalizing your customers. I shop here all the time. Although I know what size I wear, most clothes in this store run differently. They just lost a customer.

DON'T BUY anything from them!!! If I could give this negative stars I would. Unfortunately I was hoping there would be local stores to return in person (SINCE THE SITE STILL SHOWS SEVERAL stores "opened", they're not and when I spoke with a representative they misrepresented and said, "I will send you a location through email that you can visit" - LIES!! it was a mail location) and avoid the fees and then the "delay" in refund that they hide behind. Just avoid this website; don't buy the clothing; sizes are not true to size, most if not all the materials were not great quality and as mentioned when you do have to return something EVEN if the product came defective the CUSTOMER has to pay not the company. JUST TERRIBLE.

I bought one item that did not fit properly. I had to pay shipping and now have to pay $9.99 to return. Lesson learned. NEVER going to buy from them again. I will let everyone I know about this experience so they can avoid it.

It's been two weeks now since I placed my order, and the order hasn't even shipped. I reached out to customer service to just cancel it since its outside of their 6-8 business days window and they are refusing to do so. I asked for any update on when the order will be shipped and there's no answer. The website also clearly states that it ships orders from warehouses in USA.

I ordered a pair of shoes and when they finally arrived, they were the wrong size... Ok, they made a mistake, no big deal, I can just exchange them. Come to find out I have to pay a handling fee to return the wrong shoes they sent me, which is 20% of the cost of the shoes! Why should I even bother at this point? They don't even have brick and mortar stores for me to just take them into exchange. What a scam. I will never order from them again.

Updated on 12/18/2023: I gave one star ⭐️ to be able to leave a review. I sent the merchandize right after it was received. Two months have passed and my refund is still in the air. Reached out to customer service (email service only available). However, only excuses and apologies the offer. THIS COMPANY IS A SCAM. Report them and file a complaint with **.

I bought some items online and the sizes were all very off. Some mediums were huge others were very small. Exchanging seemed a logical answer but was unable to as no human could be reached by phone, chat or email. I had to do self service online return which cost 9.95 and hope that they will actually refund the items when received. This is not the great company it once was.

Placed an order on 10/5. Didn’t hear anything until 10/10. Realized I didn’t get it and reached out by 10/19. Still not a big deal, I can wait. Tell me why, AFTER confirming with me that they would send it to the second address I provided had a whole conversation with 2 emails, they confirmed this address...now it’s “it was shipped before we could change it”. What tf do you mean unless you put it in the box within 10 minutes and ran to the post office NO it wasn’t. They confirmed my address, and then sent it to the wrong one anyway.

NY&Co has lost it, I'm not even sure if anyone is working there. I returned four items on July 7th. I have my UPS tracking ID and verification of delivery. Weeks later when no refund occurred I contacted CS & was told they have the package, but there is a delay from the normal 3-5 business days processing time and I should be getting the refund "any day now."

Prices are very fair, for true to size fit, along with quality materials... both are rare with online shopping. They've a great variety as well, everything from casual to dressy. Delivery is timely and they've made no mistakes with an order for me to have to return yet. Hopefully I won't run into a scammer posing as legit.

I have liked this brand for decades. It's awful they've gone to online shopping and outsourced shipping/receiving and their customer service. I placed an order on August 4th, for numerous pieces - about $250. I received the order the following week and tried everything on right away. I decided to return 4 items and I paid for the return shipping, since it wasn't clear on the two email exchanges that I needed to use their shipping label. I did so on 08/14 and emailed customer service to let them know. The rep informed me that it usually takes 3-5 business days from receipt of return to process a refund. Tracking confirmed receipt of my return to their warehouse on 08/21. I waited until 09/02 to follow up on my refund and was told they couldn't find the package.

I placed an online order for approximately $107. in July and it was supposedly delivered on July 15th. I never received the package. UPS did their investigation and said it’s out of their hands and to contact NYC. I’ve been contacting NYC for weeks and they are rarely answering the phone or emails, and when they do they say they are doing something to the system. Today is Sept 26, 2023. I still have not received a refund or spoke with another agent. Today I was on hold for an hour and 30 minutes without any human contact. I eventually just hung up the phone. I will never buy anything else from this company again. It is really ridiculous that you cannot get help by phone or email. I see why they are no longer located anywhere near here.

I ordered 3 dresses from this company. One came in damaged, when I tried to return it they were charging me a return fee, I called the company. They said, "Just process it online. I will note in your account to not charge you the return fee." I did not follow through with their commitment, I tried calling them and sending a email. No return call. This company not only sells garbage, they operate like a overseas company, do not give them your money. You will not get it back.

This company is a scam. First time a place an online order. I never received it. Poor communication. It’s been 3 weeks since I place a 2nd order. My order hasn’t Shipped yet. I reaching out because I want to exchange my order. The email me back to exchange an item here is to return the original and then reorder. Never again.

I purchased online 5 Madison shirts, they sent me an email with the order # but no tracking number. They said on economy shipment it would take 2 to 5 days. Ten days later I sent an email to update me on the order. They said that it wasn't processed yet. Right then I sent a email to cancel the order. 2:30a.m ET. I got an email saying that they couldn't because they would ship the order. Long story short I called the bank and the seller appears to be Retailwinds not New York and Company. Anybody out there research Retail Wind before buying thinking that you are dealing with New York and Company.

I returned 2 of the same exact in the same bag and the same tracking number. I got a confirmation and both outs were received on July 14th, 2023. I received the first refund on July 28th and as of September 9, 2023. I'm still waiting and my second refund. I've called customer service numerous of times and the only thing that I'm being told that they've sent a request to have it expedited, but nothing is being done at all. This is ridiculous and unprofessional, and I've been a loyal customer for at least 10 years

I have shopped at New York and Company since I was a teenager and it was called Learners. For 30+ years I have been a loyal customer. Since going online only it has slowly declined to the point that the store is now awful and should just out of business altogether. I received my annual birthday voucher and tried to use it. It wasn't easy to find something I liked but I found what looks to be a nice shirt. When I went to check out my email wasn't recognized. I couldn't get through on the phone but was able to on chat. They sent something on the backend and resolved that issue.

I never had issues with this company but lately I have had my order cancelled three different times due to item being sold out. But when you go to the website the items are still showing as in-stock and available for purchase so I am not sure what is going on with their inventory. Please remove items that are sold out from website so that customers don't have to purchase. I even called a customer rep to make sure item was in stock before purchase and they confirmed it was in-stock only for the order to get canceled.

I have been doing business with this company for years. The one time that I had to do a return this company asked that I pay $9.95 for the returns. I forward a message to the return department, explaining my concern, and because I had paid the shipment for the item to get to me. I did not feel that they valued their customers to make you pay for a refund when they would turn around and sell the item at full price. I just wanted to make sure that everyone is aware that this company does not value their customers and please think twice before you do business with them.

I ordered a dress needing a different size. Called to exchange for the same price. I was told they couldn't honor it. Asked to speak with a manager who was not around. I was told they would call back. This company has to be under new management because nothing seems the same from clothing to discounts and especially the customer service. I think I am done shopping here.

The quality of New York and Company clothing has changed over the years since the company is online...I have been shopping with NYC for at least 20 + and every time I order something I'm dissatisfied. The sizes are off, the style has change. I'm assuming because of all the celebrities' lines they bought in. I use to just order my size but now it's either too small or too big, or doesn't look as appeared online...I'm paying off my card and moving on... 187.00 left before paid off.

Sizing off, charging $9.95 for return shipping item defective, charge me a restocking fee of $9.95. Poor customer service. Asked to speak to supervisor, they said none available! No stores left to return!

I used to order religiously from New York & Company before they filed for bankruptcy or before all their stores were closed. However, the Customer is poor to say the least. They still owe me my rewards from 2021 and they kept promising that they'll fulfill them once their new website was up and running. It took years and still no rewards. I also made the terrible mistake of using my card and ordering 2 weeks ago. However, I needed the items for a week ago. To my surprise, they literally just mail out the items a few days ago but instead of making it up to the customer, they insulted me by sending it through the post office after paying for the standard (expedited) service. When I called to cancel my order, they told me that they couldn't cancel the order. I want to cancel my card and closed my account but I know that closing will hurt my credit. Please find somewhere else to shop because NY&C has literally gone to the dogs.

Had to return a dress and wish I would have read these reviews before purchasing... My refund is taking forever! I have reached out to NY&CO 3 times now about this and each time, I am told refunds are taking longer than anticipated and to please be patient. Will I ever see my money?

I used to order online for years and no issues and but not sure what's going on. I returned couple of items that were sent back and received March 21st and now is almost June and still waiting for my refund. I reached out to them last month and he said it's late because they are having warehouse technical issues. That's definitely not my problem, they need to refund me my money asap.

My purchase from New York & Company was returned and received on May 2, 2023. As of today, May 18, my refund has not been received. After speaking with customer service, I know nothing more about when to expect my refund than before I spoke with them. E-commerce is loosely regulated and crooks like New York & Company take full advantage of the lack of regulation.

I use to shop in NY&C all time but now; refund took too long to receive. Called for over a month and a half. The items seem more outdated than when they were at store and cost more. Have you seen all the online stores that are offering more for your money and appealing. The online store is a bust...

I returned items and was told they were received on 4/19/23 and it would take 15 days to process the refund. So far no return has been done. Called again today 5/17/23 and it has not even been started! Very poor customer service. Beginning to wonder if I will see a refund at all.

I used to order from New York and Company in the past and have always had a wonderful experience. Recently had a terrible experience. Attempted to order through website, received "AVS" error message. Attempt to go in again to place order, my card declined. Apparently, they took the funds from my account but no order was placed. I called to talk to representative. Said they were not able to release my money since no order was placed. Representative suggested I contact my bank. Called bank, they told me it is nothing they can do until transaction is completed then I could file a dispute. Called NY&Co again, nothing they could do. I needed these items for vacation and wanted to get them at the sale prices. No supervisor available. Told the billing department would contact me. Never happened.

I returned some clothes that did not fit within the return policy timeframe. My tracking shows they received the clothing items on 4/25/2023, but I still haven't received my refund. I emailed them to check the status of my return and a customer service representative said because they use the same warehouse for shipping and returns, it takes a little longer to receive a refund. No, that's **. It's now 5/16/2023 and still no refund to my bank account. DO NOT buy from this company. They used to be a reputable business, but now they're just thieves. Buyers beware!!!

My return entered their warehouse on 4/4/23. I have yet to receive a refund. I waste my time with weekly calls and emails only to get bogus apologies and no update on when I will receive my full refund. Absolutely ridiculous.

They charge you for no reason! They try and take your money and just so you notice it and claim it they try their best to keep the money stolen because there was NO REASON. It’s ridiculous! DO BETTER!

Placed an order with them on 4/12/23, received the order and it wasn't what I ordered. Returned both items and they received the items on 4/18/23. As of today 5/9/23 I still haven't received my refund, and after several calls and emails, since I paid through PayPal I filed a claim with them on 5/4/23. Lo and behold they haven't responded to them yet either, and guess what, I go to sign into my account and now my account doesn't exist.

I returned my items 4/1/2023. I was told by their customer service they reached the warehouse on 4/13/2023. It is 5/8/2023 and I am yet to receive a refund. They can’t provide me with an ETA. Ridiculous!

I purchased a sequin blazer & promptly returned it because it was too big. Tracking shows the returns department received it April 13. I called to find out where the refund was. He said the returns dept was backed up, but confirmed the amount I was due once it was processed. It is May 8 and it still has not been processed. I will NEVER order from them again!

Sent back two separate returns. Both were received by the warehouse over a month ago. I have called each day to ask about my refund status. I am unable to log in to my account online as I get an error message. Filing a complaint with the BBB.

I returned a dress that was too small. New York & Company received my return in their warehouse on April 20, 2023. I’ve followed up several times and was told that the warehouse was backed up and I would receive an email when my refund is processed. It’s now May 6th, and I still haven’t received an email or my refund! Nor can I sign into my account. It’s saying my email is not recognized. If I do not receive my refund by May 15th, I will be contacting my bank!

I bought a jumpsuit from this company and returned it the same day I got it because it was too big. They received my return on 4/18/23 and it over 10 day with NO REFUND. I keep calling and is giving a runaround and can not speak to a supervisor. The call center reps is VERY RUDE.. PLEASE READ REVIEWS AND DO NOT PURCHASE FROM NEW YORK AND COMPANY. I would NEVER buy from them. Today is May 1 and I still have not received my money.

Purchased item with my Runwayrewards Credit Card. Returned it the same day I got it through UPS. NY& Co got the item back on 4/17. It’s 4/29 and I call because my credit card payment is due in a few days and that item was the only thing charged. Customer service states they are backlogged with returns and don’t know when they are gonna be able to credit my card back. Two different reps Devane and Kemar were very rude and dismissive and kept sending me back through the cue, when I asked to speak to a supervisor. I do not want to pay for something they have back in their warehouse and I was told that I had to pay my bill or get a late charge. I also don’t want to pay and then wait for them to send me back the credit from my account…that might never happen. I don’t need a credit on that account because this card will be closed as soon as this issue is resolved. This company has turned to crap.

I have spent many many hours trying to resolve an issue regarding returned merchandise. I returned merchandise because I was sent the wrong size. The total amount has never been credited. Therefore, I’m getting bills and late charges every month. I don’t have any merchandise!!! I’ve been promised several times from supervisors at Community Bank and New York and Co. that they would solve the issue clear my balance by recording the refund owed to me. Nothing has been done and I’ve been trying to resolve this issue since October. I’ve spent several hours trying to get my refund back and clear my balance nothings working.

I ordered some pants and shirts from New York and Company on February 20, 2023, confirmation #** everything did not ship at the same time. I shipped back 2 pair of pants first on 2/27/2023 and then the 3rd pair of pants and shirt on 3/4/2023. I started calling for my refund and spoke with 3 different customer service reps and a supervisor. They all kept stating they have received all of my return items on 3/1/2023 and 3/9/2023 and due their warehouse being backed up (for whatever reason) I will receive an email when my refund has been processed. it is now April and I still have not received my refund. I have never seen anything like this before. We spend our hard-earned money and now I have to take the time out my daily life to follow up so I can get my money back. Can you do the right thing and refund my money back?? Thank you.

The return policy states refund will be processed in 7 to 10 days from receipt of return. Today marks the 10th day and the customer service phone line is unable to provide update other than acknowledging the return was received 10 days ago. They claim the holdup is in the 'warehouse'. The 'warehouse' cannot provide update. A message sent to the 'warehouse' for update takes 48 hours to process. And apparently 48 hours to comeback to the phone reps from the 'warehouse'. This is well over $100. I won't deal with them again. The quality of clothes is so inconsistent, as is the sizing, so I wouldn't take the chance.

Returns have to be received within 30 days of the order date, which is especially ridiculous because they take a couple weeks to ship. Supposedly, per their website, returns take 7-10 business days to process. Seems long but I can deal with it if I know what to expect. My order was placed at the end of January, mailed back mid February, processed as received late February. On March 7th I called and was told I would have the return no later than March 20th. March 23rd I called in again. Representative absolutely refused to give me a time estimate to expect my return in and ended up hanging up on me when I asked for a supervisor. I called right back, again the representative would not give me a time frame. I was told no supervisors were available but that one would call me. Never happened. It is now April 6th. I still have not received my refund.

Their clothing sizes are way off. Ordered an XS that fit like a large. Sent it back and I have proof it was delivered. They say they are months behind on returns and it could be months before I get my money back. This is unacceptable and it appears others are having the same issues. Don’t buy anything you may have to send back or you won’t get your money back and you will have no product and also be out of the money.

I bought and items from NY&Co on Feb, didn't fit return it right away, items shows it was received back on Feb 27th 2023. Today is 3/31/2023. I have called, chatted in almost 5 times and no help with the status on my refund. They claim their warehouse is understaffed and returns are taking longer to process. A month later they are still telling the same story. Not even a courtesy email to notify customer of the delay in processing the refund. Please don't buy any items here if you need it delivered fast or expect your refund when you return an item

I ordered a pair of yoga pants. That order was canceled. So I called up customer service and they reordered the pants for me. They told me I should get them in the mail in a week or so. Wait for the pants and they never came. Called customer service and they inform me that that order is cancelled also. They didn't let me know on either order that it was cancelled. I used to love this company. Unfortunately I won't be shopping from this company again.

I have returned an item that since day one had issues. I ordered a dress that came 21 or more days after my party. I wanted to cancel because they did not have it. I had to wait for the product to make a return. I returned and has been 2 months and still waiting on my refund. They do not care about us. I think they are waiting for you to get tired of asking for your refund so they keep your money. I thought this was a serious American business.

I ordered from NYC & Company in July 2022, I have sent multiple emails and letters indicating that the order was never received and requesting my money back. They actually respond with cut and paste response and it seems as if they find humor in not returning people's money, this is actually thief. There are no resources to assist with this, who can we contact when after several months, you remain out of $200+ dollars and placated responses.

This used to be a quality company with quality products and service. No more! I made one purchase through them and was then inundated with email. When I tried to unsubscribe, the link didn't work. I have literally contacted the company four times, each time receiving a response that my email would be removed within 24-48 hours. I keep receiving the email! I will never purchase from this company again. The quality of their clothing has also declined drastically. Never again.

Items were returned and received by NY and CO 2/15/2023. I have yet to receive my refund, speak to a manager or receive a call back. I am floored that they are allowed to operate in such a cavalier manner. No other company would dare venture to just keep your money unapologetically., I want my REFUND NOW!! It is March 22 and still nothing. I have called daily. Nothing. This is disgusting!

I have placed numerous orders with New York & Company. Although I like their clothes the sizes are inconsistent. I returned over $200 worth of merchandise immediately after trying the clothes on - just within a couple of days of receipt of order. The only way I have found to communicate with them is live chat. I was told the returns were received in their warehouse on February 20, 2023 but they refuse to send an email acknowledging this. I live chat every week and they continue to make excuses saying the fulfillment center is delayed and there is no way for me or them to contact this department. Please do not order from them - you will not be refunded for the merchandise if you return it. They are dishonest and should no longer be allowed to do business. There is nowhere in person to return merchandise. I am very frustrated.

I had ordered 2 items from this company on Feb 9, 2023. They were unacceptable, so I returned as instructed. They received the returns on Feb 21, 2023 per the USPS tracking. I called as I had not received a refund by 3/10/23. They said it usually takes 5-10 days which is was already past that time! I called a week later on 3/17/23 and they said they had received an influx of returns and are running behind. They must have said "I'm sorry," 100 times! I don't want to hear apologies; I want results. I wonder if I'll ever receive the refund...almost $100! DO NOT ORDER ANYTHING FROM THIS COMPANY!!

I ordered a sweater in January. It was the wrong size. I emailed and called but all I was told was I couldn't change it and would need to return it. Well here we are in March. They received the sweater on February 10th and I still don't have my refund. I called two weeks ago and she told me they haven't gotten to February returns yet. I called again and was told they are still working on it. Horrible customer service and all they keep saying is sorry. Not good enough.

I really like New York & Co clothes but shopping on their website is extremely inconvenient. They have inconsistent sizing and no exchange policy. I purchased a dress on sale which has increased by 10 dollars this week so I am required to place a new order to receive the dress in the smaller size. My refund for the dress I plan to return will also be reduced by 9 dollars since they charge you for the shipping label. Shopping there is not worth it when other retailers offer free returns or at least free exchanges. I also accidentally charged my corp card instead of my personal so I immediately called to either cancel the order or change the payment method. They would not accommodate me. Extremely disappointed, out of principle I will not be shopping here anymore.

I ordered 2 items from NY&C in January 2023. The items were received in their warehouse 2/10 and 2/13. It is now March 11th and I have yet to reason a refund or credit back to my account. The first time I called I was told the delay was due to technical issues. The second time I was told it was due to an influx of returns. I have no plans on ever ordering from them again and I highly advise no one to do so!!! I've also reported this this issue to the BBB. This is unacceptable!!!

They received my pants on 2/24. I waited the 7-10 days. When I chatted with them on day 10, I was told there are serious delays and they have no idea when I’ll get my refund. I will never order from this place again. It was going downhill, but it’s finally crashed into the landfill. Hope you enjoy my $36, you thieves.

Since the company went fully online, the quality of the material has declined immensely as has their customer service. I returned some items which were received as confirmed by tracking number and Chat representative but they claim the refund will take 3 weeks and I am still responsible for making minimum payment although I should have $0 balance upon reimbursement. I will no longer shop from them. The sizes are inconsistent, quality is poor, customer service is poor (they are very nice but unhelpful), not worth the hassle for the occasional sale prices. They should just close down completely.

I also ordered from New York & Company. I sent my order back and got an email notification it was received on February 9th. I have yet received my refund a month later. I have reached out to this company several times asking about my refund which was around $60 and to some people $60 is $60. I keep getting different excuses as well. I will never order from this company again!!!

Poor customer service that goes by a script without offering any assistance. They have a return policy that they do not follow. Any questions get a generic response - we are experiencing delays, but no actual timeline of when to expect refunds. They are completely unorganized. Quality of clothing has also gone downhill. Not sure how they are still in business. They received my return a month ago and still no refund or update on when I can expect one.

I have been purchasing from this company for the past few years, but noticed a decline in service. First, the delay in receiving orders, the fee for returning orders, and now the company not wanting to do refunds. I returned several orders, all received back to their warehouse in early February. It has been a month and I have not received my refund. There is a language barrier so I am assuming they have outsourced their call center to a different country. The people answering the calls are rude and have no knowledge about what they are doing because they are reading from s script. It is time this company refund everyone their money and close. Because NYC has gone down in the dumps.

I didn’t get my refund either!! They are thieves and just take money from people! Don’t buy anything from them! This is real thing, I would never thought about this company that they are scammers. I saw their stores in malls (couple years ago), and even bought some clothes there, so I did not check reviews on websites like I usually do when I buy something from internet!! But no they’re different now. You order something, and when it doesn’t fit, you send it back, and you would never see your money $$ back! I contacted their customer service couple of times, and they always say same excuses why I didn’t receive my $$ back! They read scripts and always say the same sentences to you!! We need to come together, take an action and file lawsuit against them!

I can feel a class action lawsuit being brought against this company real soon. While they have acknowledged my return (I sent the item back unused immediately after I received it), it has been two months and they still have not refunded the cash to my account. After numerous calls to customer service with shady answers like they are working on it or they are behind in processing returns and they don't know when the return will be processed, I've decided to report them to Consumeraffairs. Please beware when purchasing from this company, especially if you have you make a return. They will accept the item(s) back, but you will never see your refund.

I ordered from this company online because I used to shop in the stores. I purchased 20 items and after I had to return 6. I am still waiting on an email that my return has arrived on 1/23. Luckily I took pictures of the items and return label. Still waiting on return to be credited back to me on 2/16 after being told the latest will be 2/14. NEVER AGAIN WILL I ORDER FROM THEM!!!

I ordered one blouse online on 12/18 which I were supposed to received within 5-7 business days from putting in the order. I received it the first week in January. I needed it the weekend of New Year's and had I known that I would receive it the first week in January, would've not ordered it. When I called to cancel the order "while it was still processing" mind you, they said it was too late and was sitting in a warehouse waiting to be packed then shipped and that "once" I get it, I can send it back (which costs money mind you) and they'll refund me. It's hard to get through to speak to anybody and no one ever answered my email. Their website states that it can be canceled if the order is still processing. That was not the case. New York & Company was never like this and I must say I'm very disappointed and will never order from them again. Their service has gone down tremendously.

On 12/02/2022 I made two separate orders from NY & Co. Website. To dated I have not received any of my orders **. I have not received any response from them despite numerous phone call and text. The items are paid in full, yet I am left without any idea where my items are. Their # 1-888-996-4110, and email is useless.

I should have read the reviews here before I placed an order here but I made my mistake. I ordered 2 items 20 days before Christmas as gifts to my family and of course it never came on time. It did come on the 27th of December which is super lucky compared to what other customers here have experienced. When I received the item, the label attached to the back of the clothes indicates some random brand. Both items have different brands with the price tag from NYC. They probably just have some random Chinese company does the clothes for them without even boring changing the brand name to theirs. The materials quality is nowhere near what I paid for. All in all, horrible experience. Don’t shop here if you don’t want to piss yourself off and lose some money.

I placed 2 orders; one on 11/28/2022 (7 items) & 11/30/2022 (5 items). They ships one or 2 items at a time. Today is 1/3/2023 and I still haven't received all items. It takes forever to talk with Customer Service and if you do there's never a valid answer as to why you haven't received your order. They tell you that you will receive a refund on shipping but I have yet to receive it. This was my first and last time placing an order with this company.

I ordered two items on Dec. 7th. One finally arrived on Dec 24th. I consider myself lucky after reading the other comments. No telephone customer service whatsoever. Tried calling numerous times but no answer. Even stayed on once for 2 hrs and 45 min and no one picked up. Two emails sent, no response. Chat was of no help at all, said I would have before Christmas but still one item is MIA. Paid for upgraded shipping, what a ripoff. Website said item is in acceptance stage. Has been that way since the 7th. Sending dispute to credit card company. I loved the store when it was in the mall.

I placed 2 orders for almost $500 worth of clothes for a funeral I paid for expedited shipping and my items have not shipped almost a week later so they will not arrive by the date promised. No one answers the phone and the chat operator could care less. These clothes were for my mother's funeral and now I have 1 day to go shop for everyone. This is a huge inconvenience and I feel like they should not be allowed to just rob customers and get away with our money. I'm so angry right now. Their online sales need to be suspended because at this point they are fraudulently Taking money with no intention on providing acceptable service.

I ordered a few Christmas gifts on 11/21/22. When the package finally came on 12/14, it was items I didn’t order. I received 3 puffer vest of the same color and a dress I totally never ordered. There was no shipping info in the package, no order or return form either. This Company is the worst!!. I have tried calling every day only to be on hold for hours and then I just hang up. I have sent several emails with pictures and still no response. So I drove around attempting to find a store, only to find out they closed them all due to Bankruptcy!!! Never again!!! Do Not order from this retailer!! They are horrible and there is Not anyone to assist you.

I was a loyal customer with VIP card for years while this store was in business at our local mall, and was very happy with their clothes. Now, I have yet to receive any confirmation of my order, and it it is still processing over 11 days later with no shipping update. I have sent multiple emails but no response. I have waited on the phone and been on hold for over 1.5 hours with no answer, and another time for over 3 hours. I'm really starting to wonder if this business even exists anymore.

I wish I had read these reviews before I ordered from NY&CO. I am having the same issues as everyone else. Order processing... no shipping information available. When calling, on hold for an hour, finally hung up. Have e-mailed, no response. Chatted - were not helpful at all. We have been robbed. DO NOT order from this company. Negative star - but is a required field

I try to get in touch with someone for about 3 hours regarding my lost package and nobody answered the phone, try to talk to someone in chat room and no one again! Send them emails and no reply.. I will never buy from this company again, they are misleading their customers by telling them that they have a customer service which they don’t.. very upset!

I ordered some shoes at New York & Company. That was on November 25. They sent me some sandals that I never ordered, the wrong model and size too, and the other two shoes that I ordered never arrived. I called several times, finally they answered me after two days at 4 hours of calling. They only refunded me the money for the products that did not arrive but for the shoe that I returned they still have not returned the refund and today is December 18. Horrible experience, no one answers and on the recording it says to write to the email, no one answers the emails. That company is no longer useful, don't buy from that company, it must be bankrupt and everything they say they have on the website is a lie.

Much of what I'm reading is accurate. It is despicable how they accept payment, take weeks 'processing' your order, NO ONE has an answer, only not to receive your products order for only they no when... I'm still waiting. At this point, I just want to see how long they will hold my order hostage with absolutely NO communication

For years I was a NY&Co customer until now. Since it closed out its stores, customer service has been HORRIBLE. The company is taking our money with the promise of delivering our items and NO ONE WILL HELP US. I order in October and it's still "processing". I've called numerous times, I've recorded over an hour waiting time with customer service. I've sent countless emails. NOTHING!! Angry is lightly putting it.

I haven’t ordered from NY&Co since 2018, but recently decided to since they’re always sending me e-mails. I do remember them having a slightly delayed shipping process before, but it is now ridiculous. I ordered $215 worth of items long ago and they never shipped - it still says “processing”. Their ‘customer service’ number and e-mail address is a decoy - no one will answer… ever. You will wait on hold for 30 minutes, an hour, or longer only for the phone to disconnect. When you e-mail there is no response. This company is literally STEALING money from consumers. I’m contacting the Federal Trade Commission because they must be STOPPED!

Horrible customer service!!! Placed an order 22 days ago and 10 out of 11 items still have not even been processed. Cannot get through to customer service on the phone after waiting for over an hour. The representatives through chat will not give me an estimate of a shipping date & keep saying "No worries. It will come before Christmas (7 days away now)." They also will not let me cancel the order. Their solution is for me to wait until I receive them & then return them. Just unacceptable! Save yourself the frustration & Do Not Order from NY&Company.

Returned an item several weeks ago...haven't received any acknowledgment of receipt...called multiple times to be put on hold...10-30 minutes wait time and no one ever answers...sent several emails inquiring about return and yet no reply...very disappointed in this company and will no longer be a customer!!!

Ordered an item LAST MONTH, and according to their confirmation email it would arrive in no more than 7 business days, possibly less. I called their customer service line, waited over an HOUR to speak to a representative. Explained that I went online to check the status and it still says processing. The representative DID THE EXACT SAME THING, telling me that's all she could do. I asked if it could be expedited since it should've been delivered at this point, then asked if I'd have it BEFORE DEC 17TH as it is to be given as a gift that day, and she said yes. I emailed the customer service asking what the updated is and no response.... It's now Dec 15th. Save yourself time, money, and stress, spend your money elsewhere. Lesson learned, I won't ever buy from them again.

I ordered from New York & Company on 11/25/2022. I never received any email confirmation or tracking information. However the money was taken from my account. Two weeks later on 12/08/2022 I contacted customer service asking for a refund. The representative was very rude and refused to give me a refund. When I asked to speak to the supervisor, I was told there is no supervisor to speak to me right now and they will have to call me back. Today is 12/15/2022, 3 weeks later and I still haven't heard back from them. I feel like I was robbed and there's a major issue with NY&CO that needs to addressed. All I want at the moment is a refund and I never order from then again.

I really wish there was a negative zero “Star” because this what this company deserves. I ordered my mother's Christmas gift November 29th. Today is December 15th and still nothing. Makes no sense whatsoever.

I placed an order over a month ago. I’m still on hold after two hours with an attempt to speak with a representative regarding the order that has not been received. I will never order again. I wanted to make another purchase, but I refuse to spend my money with a company that’s not available to speak with customers regarding their concerns.

I’ve been a credit card holder for this company for many years and I have never experienced this type of customer service. No one in customer service answers the phone. Oh but I call the cc dept and they pick right up. I am canceling my cc. I placed an order on 11/27 and I have yet to receive it when I check the status it just says processing. I used to LOVE NY&Co but not anymore.

I've been calling for 2 weeks no one answer the phone, nor responds to emails. They took my money and haven't sent my order, or refunded the money I returned back over 2 weeks ago. I am going to contact the BBB.

Hello everyone out there, I want to give less than a 1 star if there is. Such a bad company to shop with I have been calling them about my order and refund for past 20 days and no response, they took my money as well products which I returned back to them and no refunds yet. And they don’t answer their phone calls, emails or chat so please be aware not to shop here or you losing money.

I ordered two sweaters on Black Friday. It's been two weeks and NOTHING has shipped. I placed two phone calls where I was left on hold for over thirty minutes before I gave up. I emailed TWICE with no reply. This place has gone downhill big time. I'm disputing the charges on my card and NEVER ordering from them again. And from the reviews on this site, it would appear I'm not alone.

I can’t believe how horrible this company has gotten. I placed an order on Nov 28th with the option of free shipping but I opted in for the shipping that guaranteed 5-7 Business days. Expecting my delivery today at the latest I check the status and it is currently still processing. I tried calling them and after 25 minutes of waiting on hold it just hung up on me. Then another 30 minutes of holding and I gave up. I routed to the chat which was just as useless. They told me they are having a delay with their shipments and offered me a credit for my shipping cost but I have to call back. I will NEVER purchase another item from NYCo. And I hope people see all these complaints and boycott the entire company. They don’t deserve to be in business with the horrible service they have.

I ordered on November 28th. Paid a higher shipping for delivery on 12/5. Checked status today 12/7. Still processing. I chatted with an agent 12/5 and again 12/7. Requested to cancel order as I have an event on 12/9 and it has yet to process. Apparently they are unable to cancel orders by direction of corporate. They can not even give me an estimate on delivery. And now I have to be inconvenienced to return items I requested to be canceled. I tried to call the number provided to Paypal, it says this extension can not be reached. What!!!! This company is beyond crap!!! Buyer beware. You will have to wait weeks to get items you paid extra shipping for or may not ever receive them!!!

I used to be platinum member with NYCO and there used to be a time where most of my wardrobe pretty much used to be from NYCO. It's beyond sad and pathetic how low NYCO has repeatedly stooped down to and with ZERO customer service. You JUST CANNOT get hold of a live customer at all and have to be on hold FOREVER (like for HOURS). Their calls gets outsourced to Philippines and if you do get lucky to speak to a live representative, then NO ONE speaks decent English as they no longer have their customer care center located in US, the representative cannot transfer to someone who speaks English or to a US representative.

Ordered an outfit for a holiday party at the end of November, after ordering they said it would take 5-7 business days to be delivered which was great because I needed it 10 business days. Checked my order today (because I have yet to get an email saying it was shipped) and it had not been fulfilled yet. Did the online chat with customer service and was informed they are having issues with shipping and they could not cancel my order because it was already processed. What kind of company will not let you cancel an order once it's been placed but not fulfilled or has any tracking information attached to it??? Never again will I buy from this company! Should be named "Not Yours & Co." We will see if I even get the order.