New York & Company Reviews

I was at the Cumberland Mall store and stood in line for close to an hour. Cashiers kept walking away, chatted endlessly with customers, and were highly inefficient. There were more people working the floor than checking out customers.

I was actually making a return to this store this evening, not a purchase. I had purchased a large order online and didn't like all of the order so I returned what I could at this store. The associate at the desk saw all that I needed to return and chose to comment that I should have come into the store where they could have helped me pick out my correct size, so I would not need to return so many things. This irritated me somewhat so I waited for her to finish up my return so I could leave. After refunding my card and handing me my receipts, she decided to once again say that next time I should come in the store and try things on, and the associates could help me if I needed help. At this point, even more irritated and seriously wondering if she was annoyed at the extra work my return was causing her, I let her know this is the way I preferred to shop. I couldn't believe I had to explain myself due to her high pressure sales at buying in-store instead of online.

I have ordered many items from NY&Co. My last experiences have been horrible to say the least. On 9/13 I order 4 shirts and 3 pairs of pants. To date I have received 2 shirts. I was notified on 9/21 that the pants were canceled from my order because they didn't have them in stock. As of today, they are still available to order online in the size I ordered! I have even notified them on 9/21 and 9/26 that they are still showing available online! The other two shirts had a shipping label created on 9/21 and yet they still haven't shipped, yet I just received the credit card statement that needs to be paid and yet I don't have everything I purchased. I also have an email from NY&Co. stating that my credit card has been charged for everything except the pants! Upon speaking to the representatives, I am continuously told that the order is not charged until it has shipped.

I purchased a jumpsuit in June for my anniversary. I noticed it had belt loops, but didn't pay it much attention until one day as I was shopping online at New York and Company, I realized the jumpsuit that I bought didn't come with the belt that it should have come with. After talking to customer service and going to back to the store as directed by them, I could not get this problem resolved because at the time, I did not have my receipt and was told by NYC to email headquarters to request one. I emailed them several times and never heard a word from them. 3 months and a few days after this ordeal, I found the receipt in the bag in my closet while changing out summer shoes to fall. I went to the store and was told too late the receipt expired and there was nothing she could do. All I want is the belt to the jumpsuit that I already paid for.

I live in Canada and called their Customer Service line to help me make a placement online because the computer would not allow me to place my order. The first customer service agent says they no longer ship to Canada. So I then asked her if they did before and she said she didn't know but was sure they didn't ship to Canada. I called again and another agent said they do ship to Canada! I called a third time and the last representative was not sure whether they shipped to Canada... C'mon people. You work for a company and you don't even know where they ship to?!

I have been trying to place an order with NYCO since August 22, 2016. I originally tried to place the order online and it was not successful. I learned later that this is because I live overseas and it would not go through using an international IP address. Since, I have been attempting to place the order every few days over the phone with associates. Always the same response of unable to process my order. I have been referred back to the bank. They holds my NYCO credit card and every time they verify my information is correct -- my account has a zero balance and that there are no hold or restrictions on my card. In addition they tell me each time that nothing is reaching the card meaning the bank is not receiving any attempts to make purchases and shows no record of purchases. There is simply nothing pinging to my credit card. Somehow it is being stopped at NYCO.

I am a regular customer at New York & Company and I am size petite and stores don't sell those sizes. Normally I order online and whenever I ask customer service they say order both and you can always return. Online buying in petite sizes is tricky on top of that you have not felt the material. Online returns are always high. I returned online merchandise to store and bought very limited merchandise at store. Whatever I bought if it didn't work I returned within one month with exception of 1 or 2 items.

I have been shopping at NYCO for several years, and have been using their online ordering as the most convenient way of getting the things I want especially since my schedule doesn't always allow me to go in-store. However, for the last week I have been trying to order online and have been met with numerous issues whereby my order cannot be processed and I was directed to contact Customer Service. Upon calling customer service several different times, I was given a number of random reasons why my order wasn't being processed including:

I purchased some items for my wedding/reception/honeymoon and after arriving back home, I reluctantly shipped back some items (getting to a store an hour away just wasn't working out). I persistently checked regarding the receiving of those items and my refund. First, I was told they would not access my account, to call back and have a woman look it up by my email. I then received an email stating I had "unread messages" in my account. I was completely unable to login to that account, password wouldn't work and when I tried to reset it, it said my email was not registered. After over 20 emails back and forth with "support" they informed me there are no "messages" in your account, that is just a tactic used as an email subject to attract customers. In the end, I am told my refund was "processed and cleared" on their end on 7/29/16 at 2:12 pm, but it never showed up in my PayPal account.

On July 21, 2016, I took a survey online from New York & Company that promised $30 for completing the survey, and was given a coupon or redemption number. I then tried to use it online with no success. Today I called their customer service and reported this problem. Neither the representative on the phone nor her supervisor had ever heard of this promotion. They lied to me and I will write to the corporate office.

I have been shopping at NY & Co for 20 years religiously! Love their clothes! I got awesome sale prices and ordered over $300 worth of clothing as I hadn't bought clothes in years. Some of the items had color variations from how they looked online or I needed a different size. When I sent in the exchange form I just received the amounts returned to my credit card. They didn't even try to exchange them or look at my exchange form. I had to call in to make the exchange and they won't exchange for color... only size. I cannot return at the store because I already shipped these items back and they are not in my possession. The only option I have left is to repurchase these items and not get the sale price that I had when I ordered these items. This has been such a hassle. Only order from them if you know your exact size, color, etc. They make nothing easy and do not value return customers.

Just really disappointed. Customer service is not helpful. I placed my order on June 1st and as of June 14 my order still hasn't been shipped with exception of 1 item. However, money was quickly removed from my PayPal account.

I have a merchandise credit because I was over the date for cashback. Tried to order online, but couldn't. You cannot use the credit online only in store even though it is the same business entity and the sales associate said I could order online.

Something very strange with this company. Made a payment of 150.00 and next statement I got said it went through. Ordered some clothes for a friend which went through and wouldn't have if payment didn't go through cause my balance would have been too low to order more clothes. So anyways received statement showing payment was received. So next statement I receive said payment was returned a whole month later. I dont understand. My bank said it went through and New York & Co. is saying they never received it. So now I have to go through my bank to have them investigate the situation. Something is very wrong with this company. They're a big scam.

First I want to say I have been shopping at this company for years. They have great work clothes. I spend a lot of money at this store when I go shopping. But this past Monday (5/1) and Tuesday (5/2) I went shopping online which I never do. So I purchased some items from there on these two different days. Well they pulled the money out of the bank account as soon as I finished my ordered. (240.70 and 52.89) Not a big issue. Well now here is Wednesday. Going through my bank account and what would you know? They pulled 4 different times out of my account. The first two and then 2 more for smaller amounts (29.70 and 26.44).

Please do not order from this company. Two days after I ordered a jacket online, there was a price decrease. They were unable to credit me the difference and suggested I cancel the first order and reorder. I did that, only to find out that although the rep told me that my first order was cancelled, it actually was not. I called back when I saw the charge was still on my VISA and was told that they weren't allowed to cancel an order in progress and I could return it to the store when I received it. The only problem is, it has not been shipped! I ordered on 4/11/2016 and as of 4/16/2016 it hasn't shipped. The second order was shipped immediately. Basically the rep lied to me when he told me he could cancel the first order. I have emailed and called the company twice, and they won't refund my order even though it has not been shipped. I am going to file a dispute with my VISA card and hope for the best.

I was looking for reviews of a jacket. I was interested in and stumbled upon this. The sheer volume of negative reviews astounded me. Whenever I go I'm greeted warmly, the clothes fit well, and they have great deals. If an item isn't on sale, just wait a week. I get coupons almost daily. The odd complaints about returns without a receipt surprised me. Their feels change every few days. Almost my entire wardrobe is from this company and I've never paid full price for anything. They don't store transactional data, unlike some stores, so they can't magically determine what you paid for something previously. I really like this store. I hope they're around for a long time.

This company is the WORST when it comes to return policies! The only way you get your full refund is if you have a receipt and it's within 15 days, and even then it's like you're trying to get away with something!! It's disgusting the way they treat customers. If you don't have a receipt they will give you a credit for whatever the selling price is minus whatever discount is going on because there is, according to them, NO WAY to know what you paid. That may be true if you paid cash but MOST companies now all you have to do is give them the credit card you used and they know what you paid.

Horrible horrible customer service. Tried making a return WITH receipt and manager was extremely rude. Products are such bad quality. Wear one time is all you will get with these clothes. The sales sound great but you are better off paying a bit more to wear more than once.

We order 4 items. Just got 3 items with different day individual and one shipment is not received. I call to online representative, they give me UPS number. I called them they are saying that delivered neighbor house. I called 2 times with New York and company and still missing my stuff. Please don't get anything from the online or make sure with them. Not worth to shop online.

I ordered $300 worth of clothing during their black Friday sales. I was able to wear each item once! I washed the items (jeans and sweaters), laid the sweaters out to dry and dried the jeans on my lowest dryer setting. The jeans shrank at least an 1.5". The sweaters might as well have been crop tops! I decided to take these items back. I made the mistake of not looking up the return policy beforehand, but to my credit the receipt said if I was I was not satisfied with my purchase to return it. There was nothing stating issues returning after washing.

Today, I went into the New York & Company at the Town Center Mall in Kennesaw, Georgia to buy a gift card for my daughter for Christmas. She likes the store but I personally never shop there. I went early in the morning to avoid as much of the Christmas lines as possible. When I got in line there were only three people ahead of me. There were four cashiers. I waited in line for thirty-five minutes. When I finally got up to a cashier, she started with the "what is your zip code?", "what is your phone number?", "would you like to contribute to our charity?" I told her that I didn't want to tell her my zip code or telephone number, I only wanted to buy a gift card and that while the charity was a good one, I wasn't going to contribute to it at their store after waiting 35 minutes to buy the gift card. She smirked at me, refused to put the gift card in a bag. She just handed me the receipt and laid the card on the counter for me to pick up. I will not be going back to that store.

Had to return an item, so spoke to a customer representative. She was so rude and did not give me the required info related to the item.

First off, the phone number that they provide on the back of my credit card is wrong. I had to list to a bunch of other store offers. So, I had to search the Customer Service number online. When I finally did get a lady, I told her that I placed an order the night before and I didn't have my birthday discount card on me at the time of the order. So, I asked her if she could apply it to my account and she told me "no". I don't understand why she was unable to apply the discount to my account. Other stores do it all the time. I asked her if I had to return and reorder to get the discount and she said "yes"! That is the dumbest thing that I ever heard!!!

On Monday, November 23, 2015, I received a package in the mail from NY&C for an order that was not mine. I immediately checked my order tracking, and luckily it was still on transit to me. I e-mailed the company notifying them that I received the wrong package and will drop it off to the nearest store since I plan to shop some more during the Mystery card giveaway. Worst decision ever!!! Note that I was told someone would get back to me within 24 hours, but with no response I just went to the store instead.

I gave the Ramsey store 1 star because it was not an option to give 0. VERY upset to say that I think this store has gone completely downhill. I have shopped here for YEARS, and while I can never say I was overly impressed by the service, I have never seen it as bad as it is now. It actually makes me second guess coming in for the jean leggings (that I absolutely love). I use to love this store location because it was not a mall so the traffic seemed to be a bit lighter, plus it is so close to my house, but it's not even worth it to me anymore; I'd honestly rather go to Willowbrook Mall in the middle of the Christmas season.

I am going to try to keep this short, as it has been over a 7 week process, and I'm still working on it! On Sept. 26, 2015, I visited NY&Co. for the first time. I found pants that were great, but other color options not available in my size. Sales associate informs me I can pay sale price and have them shipped to me. I receive the wrong pants and in a size 4xs larger than what I could even wear.

Return policy is ridiculous. When you get your order if you want to return anything you are to fill out a form of what you want to exchange and what you want it replaced with. (Thinking you are getting what you asked for) instead you get an email stating they changed the process. Place an order again and contact us with the new order number and the price difference if any...or call us and we'll do it for you.

I've never had to write a review for any company and I am a huge fan of shopping, but I am sad to say I will never shop in the Ramsey store again. I've never been treated like such a chore and not for nothing but by the store manager who I am told is named Maria. I have been in their multiple times and have never received a greeting from her, not once. I think it would be safe to say this store needs a solid reminder of what customer service looks like, starting with management. I've worked in the retail business years ago and I get it, there's a lot of people to please but some people feel simply "helped" just by a smile and a manager or well trained associate represented on the sales floor to help.

I'm totally pissed that I bought a top here to have 2 holes in the back at the seam at the neck... WTF? This was fresh out of the package and I am a new cardholder... This is my second order here both of which I haven't been pleased with as a result of the quality/workmanship.. Granted the clothing is cheap but holes? Looks like I won't be using this credit card. Too bad.

I ordered items online on 8/29/2015. NY&C separated the items into 3 packages. I received the first 2, left on my doorstep without any problem, but the last one was sent back by UPS in error. UPS stated I had to call NY&C to get it back. So I called NY&C, and end up talking to supervisor Connie who would not return my final 3 of 3 package. I told her that I need the items in the final package to complete my wardrobe - for instance, I have the skirt but no top and vice versa. I bought multiple items totaling over $200. She said the "items are no longer available" and it is not NY&C policy to ship the items back to customers.

I placed an order online on 9/2/15 that qualified me for $75 worth of City Cash, which was redeemable starting 9/3. My confirmation email stated I would receive a separate email containing the City Cash coupons within 48 hours. When I did not receive the email within the promised time frame I sent an email to their Customer Service department, which they never responded to. Then I called their customer service center and explained I never received the email with the City Cash Coupons and asked to have the email resent. The customer service rep told me all City Cash emails were sent on 9/3 and that I should have received it.

I remember back when NY&CO was Lerner NY. Their clothing was of a much better quality than it is now. It makes me sad to see how much this company has gone downhill. The Limited Company didn't do it any justice when they sold their sister stores. Today NY&CO reminds me of Fashion Bug just before they went out of business. I used to have a store card with them, but over the last 10 years, I have gone into their stores only to be very disappointed in the end. Whoever your buyer is for this company, please bring back the classiness and quality this store used to have. If that does happen, I would love to shop there again!

I was told I could not return an item I bought because it was on final sale. I told the store employee that I did not know about it and asked where it is written. The employee replied that it is store policy, so I asked to speak to the manager who said the same thing. Worse, she was extremely rude and basically accused me of not knowing English. I told her that this will not be the end of it, and asked to speak to 'Customer satisfaction'. She did not give me any number and acted as if she does not care. I emailed 'Customer Service/Satisfaction' twice with my phone number and email address, but I received no reply whatsoever from them. I think that this store is the worst department store I have ever dealt with in the US. I have never been left unanswered, even if my claim does not get satisfied. I will never go to this store and will let everyone I know about this ordeal.

Recently, I went into the store to make a payment using my Visa card because I get point for doing and was told I could not make payment by a credit card but could use cash or a check of which I don't usually carry either. Also, I could make payment by calling for a FEE or do it online. Ok, I am still not able to make a payment online, even though my bill is not due yet because I don't feel a need to give my bank routing number if I am using my credit card. I am starting to regret opening this account and only want to make a payment before it's due. WHY IS IT SO DIFFICULT TO DO?

I placed an online order, and my charge card was charged the full amount. Shortly after my order confirmation, I received an e-mail stating that one of my items was available and ready to ship, which was fine. It also stated a charge for that item only will appear on my credit card. The following day I notice the original total amount and the other item no e-mail was sent on, both showing holds on my account. The e-mail notice sent earlier not showing at all on my card. To not get it confused, I have a bunch of holds on my account, and told I have to wait 2 to 3 business days before it goes away. I am not renting a car, I am buying clothes online. No e-mail sent for the holds, but an e-mail sent for an item that did not show on my account. Is it not illegal to put holds on accounts without informing them of this? Thank God I have the money to cover this, but what if I did not?

NY&CO I can tell you guys are on your way out of business. On 06/28 I placed an order and used a $75 gift card and had a $5.45 balance. I logged into my PayPal account to pay the balance, lo and behold you buffoons charged my PayPal account $80.45 in addition to taking the $75 off the gift card. I called customer service and was advised that once the order ships the charges would be corrected. Well after I made the call to customer service I received an email stating that 2 of the items I ordered were not available, bringing my total to $67.75. So that means nothing should be charged to PayPal and the $67.75 should come off the gift card. Well I received my order and the charges have not been corrected. My PayPal account is still showing a pending transaction for $80.45 and the $7.25 has not been refunded to my gift card.

On 5/23/2015, I visited a New York & Company retail store in Fredericksburg VA, located in Spotsylvania Town Center. When checking out, I was asked by the sales associate if I was going to use my "New York & Company Card" to make the purchase and when I stated "No, I will be using my MasterCard" I was asked by the associate if I would like to sign up for one. I declined and stated that I was planning to purchase a home and was not looking to establish any additional credit. After my purchase was totaled, I presented a coupon ($40.00 off a purchase of $90.00 or more) and was told that some of my items did not qualify for the discount. The associate then stated that she could save me an additional 20% (on all the items) if I signed up for a New York & Company Rewards Card. I asked for information about this particular card (as it was presented to be different than a credit card).

I placed a large, online order. Shortly after my order confirmation, I received an e-mail stating that one of my items was out-of-stock and will be canceled from my order, which was fine. However, my new order total was higher than what I had calculated. I did the calculation so many different ways and STILL could not figure out how they came up with this number. Shouldn't it be easy? My old order minus the price of the canceled item? Apparently not. They use a specific algorithm to apply promotional discounts (say, $50 off $150 order), so a percentage of the discount is applied to each item you order. When this item is canceled, you lose part of the discount with it.

I've been shopping at NY&Co for about 2 years now. For the most part, I have been pretty satisfied - the style of clothing is trendy and ladylike, even if they run a bit large... sometimes even the XS is too big for me (I am short and thin). However, recently I've run into problems. In the last week, I have made 5 purchases online. I would have made 6 but there were problems with the final order. Additionally, I almost purchased stuff in the store a few days ago but one of the associates made an extremely insulting and inappropriate comment in my hearing and I left without buying anything. The 1st 2 online orders went through ok but then I got a message the next day saying that one of the items was cancelled because it was no longer in stock. When I went and checked the site, it showed in stock and available for purchase.

I ordered a skirt in the store, and the young lady at the counter typed in my mailed address wrong. I noticed this error when she gave me my receipt and I realized the shipping address was wrong. I went back to her and explained to her that she typed my whole address incorrectly. She then calls the NY&CO customer service to change my shipping address. She hands me the receipt back and stated it was all take care of.

Shopped in the NY and Company store located in Lafayette, LA for over an hour yesterday. Their AC was out and living in South Louisiana in the middle of May, it's HOT! Anyways, I shopped for over an hour and found a cute pair of shorts, summer dress and a top. The total should have come to about 111.00. I had a 50.00 off coupon that was going to make the purchase around 60.00 or so. I went to the check out and the checkout lady told me that my coupon wouldn't work on any of the items I was trying to purchase? "Why", I asked. "These items have already been discounted" was her response. The total with the in-store discount would come to $97.00? Really? It's the old case of bait and switch! They discount the items by $5.00 so you can't use the good coupons?

In store not in off choice. Only online and customers have to pay shipping charges and we convince to deliver to store. We go and pick it up. Still we have to pay shipping. When we don't like online clothes and going to return to store they give us merchandise credit that we can not use online. So basically not worth to buy in New York and Company. Trial too limited. They give refund cash back.

Last night I was in the Paramus Park store.. The racks were very close together.. I tripped but thankfully DID not fall but DID graze the side of my right foot. Upon inspection I DID get a slit in my leather Clark ballet shoe.. I spoke to the manager who I remember because my sister had worked with her at a NY and Co. She had a very bad attitude.. was not very concerned - said in a very condescending tone that I could email cust. service or she could fill out an accident report. Acted like I was bothering her, she said that there was no phone number for customer service which is a lie.. I just left the store and will never go back. Worst customer service ever.

Are the associates and managers at NY&C required to be so annoying? I don't want to be bothered when I shop for clothes and the moment I walk into this store, I'm bombarded with nagging questions and help that I don't want. I'm assuming this is policy because I have shopped at several locations and had this problem. My advice for this store is to stop training their associates to be so present when I shop. I'm a friendly person... but I don't need a babysitter and I'm not there to make friends.

I made an online purchase on 3/27/15 at 19:30 CDT for 3 items. I received my confirmation email and put my email away while I watched a movie with my family. After the movie at 21:30 CDT, I checked my email again and noticed that I received a second email from NY & Company 21 minutes after the first. When I opened it, the email read that the jacket I had ordered was cancelled with no further explanation. I called the 1-800 number to find out what happened or if I could get the item in a slightly different size. I was told that the jacket was no longer available and that they simply had not removed from the webpage. I then requested that the rest of my order be cancelled, you can't make a suit without a jacket. They refused, telling me that they could not cancel the order, it was too late - 2 hours and it was too late to cancel??

I'd called NY&Co back in October 2014 for log in issues. While I'm on the phone, the lady offered me an "account assure." Since I know that NY&Co has "one star" review, I told her, "Please send me documents by mail, I will look at it and then I will make my decision." Then she said to me, "Sure, it will be in effect once you sign the paper and be sent back to us." Well, consumers; I never sent the paper, but they starting charging me from $10 to 14+ dollars. Please be aware. If you like the clothes, be careful not to get a store card.

I ordered a few items offline about a week ago for a total of 127.50. Today, I checked my bank statement and found the deduction AND a deduction for an additional 102.98. I called customer service and spoke to Ieisha. She was not helpful in the least and refused to put me through to her supervisor, repeating in a more-than-irritated tone, "it'll be refunded, it'll be refunded" but never told me when and, for the record, never asked for my name or any identifying information.

Honestly I can overlook rude people (I'll be rude right back and smack them with my money), and I can look past poor fabric on occasion. What I won't deal with is walking into a store handing the manager of that store 300 dollars along with my credit card and having it disappear because she's chatting me up. I called customer service and without a receipt they can do nothing. Apparently a global chain does not keep transaction records or even camera footage. Unfortunately for me, I didn't keep the receipt and it doesn't look like I'll win the dispute even though I had a receipt for a transaction I made 2 minutes prior (which I kept because it had a coupon stapled to it). Looks like I'll be canceling this card and taking my business to better places.

I ordered two items online. When the shipment arrived with packing slip, the packing slip price was less than what they charged my credit card. Unfortunately I did not catch this until I returned both item to the store. Next day I called the company and explained the situation. Basically they called me a liar and told me to take it up with the Store. The store tells me that they can't verify online orders and can only go by the paper invoice. Online tells me that they can't verify the store receipt and can only go by what they charged me. They owe me $3 stinking dollars and refuse to refund me. Pay attention to your order price and invoice price should you choose to return your merchandise. They are stealing money from their customers!!!

I ordered an online order Sunday, January 25. As soon as I received confirmation email that order was placed I noticed shipping address was incorrect. Even though I had entered the correct mailing address it defaulted to an old address in my online profile. I contacted NY & Company immediately. Customer service was closed. I emailed the service center and did not receive a response to the next day that I should contact the carrier-delivering package to amend mailing address that NY & Company is unable to.

7 weeks ago, I placed an order online to be picked up in 2 different stores for an upcoming function. I later decided on another ensemble all together. 6 weeks ago, I contacted customer service, explained that I never picked up the order, as it wasn't convenient for me to drive to either store to pick the items up only to return them (since I placed the order online anyway). BTW...the disclaimer in the email I received that my items were ready for pick up stated, "....You have 5 days to pick up this order....after that, your order will be cancelled and your card will be refunded".

I wanted to write in to complain about the online ordering system. I have been trying for two days to order a couple of items from the website. I kept getting an error message that stated “UNFORTUNATELY WE COULD NOT PLACE YOUR ORDER AT THIS TIME. PLEASE CONTACT OUR CUSTOMER SERVICE AT 1.800.961.9906.” And also, "THE PRICE OF ONE OR MORE OF THE STYLES IN YOUR BAG HAVE CHANGED. WANTED YOU TO BE AWARE BEFORE YOU CHECKED OUT." I called customer service twice, both last night and today. The person last night told me to wait a few hours because when he input my information, he got the same thing.

I called the company and they said they would send me a check for the amount of the pair of pants that I returned and did not get back.

I purchased a pair of pants November 15, which was not the size I wanted. After paying for the pants the cashier if they were the correct pants and I said "no, you didn't have petite so I grab an average." The cashier responded by saying I could order the pants for you and have them delivered and I said "I don't have an address right now because we just relocated to Fort Gordon because my hubby is active duty army." The cashier said I can have them delivered to this store. I was excited. She refunded my previous purchase and ordered the other pants for delivery to the Augusta Mall store, happy and left the store. That evening I got an email stating the pants were ready for pickup but in Columbia, SC. When noticed that email, it was too late to call customer service, so I called November 16 at 10 something that morning. I talk to a customer service rep and explained the situation and she said "we can get this changed for delivery to the Augusta Mall."

I have been shopping at NY&Co for years, mostly due to their selection of Tall pants and jeans. I have noticed over some time that the quality had diminished somewhat, but I still remained loyal despite other retailers who carry Tall attire. Recently, I placed an online order and one of my items was too large. I filled out the exchange form on the back of the invoice and send the item back for an even exchange. About a week or so later, I received an email saying my return had been processed and that I was being refunded $1.55 for a $14 item. I called NY&Co online customer service and they couldn't tell me why I was refunded $1.55. But they did tell me that despite the exchange form included in my order, NY&Co does not process exchanges for online orders. This is absolutely ridiculous. Along with that, I was told that NY&Co does not refund taxes on returned items - how is this even legal??

I have been a customer of New York & Co for over 10 years. I purchase my work attire and jeans due to the style and good selection on Tall sizes. For the past 2 years I have noticed that the quality of the clothes have really gotten spotty. My pants are always losing the hem line and clasps. Buttons never stay on blouses and the sheer shirts have been ripping at the sleeve. The clothes are never really a good price unless you catch a sale, but it's a waste of money if you have to replace your wardrobe due to poorly manufactured clothing. I am really disappointed that they have gone downhill, I really enjoy shopping there, but will not continue to pay for merchandise that is poorly constructed.

I went into the mall of Georgia, New York and Company to simply exchange a pair of pants that had a broken clasp that I had previously purchased. As I was in line waiting to finish the exchange, the store manager made a rude remark about me coming in the store twice about similar situations. The cashier replied to her in a very rude and derogatory manner. I am a loyal customer, I do not understand what I done to deserve such rude customer service.

I am an American who speaks English. I called to make a payment and my call was directed to an Asian whom I could not understand. He asked me the same questions over and over. I was told three different thing and I'm still not sure which answer was correct... The $15.00 over the phone payment is a Rip-off. I can't support a business like this! I say let's start a movement to not shop there. Unable the $15.00 over the phone payment charge is removed. I forgot to say, the reason I used the phone for payment was because they (NY&Co) locked me out of my account and by it being after five there was no one to assist me. Facebook and Twitter everyone you can to get the word out.

So I've been with NY&CO since 2010. Fast forward to April 2014, I had a hiccup in my finances and so I missed a payment only 30 days. I called customer service to see if there was anything I could do. Basically there was nothing they could do, although their online payment portal states that if you are having issue with paying please call customer service for help. Well, that's a joke, because NY&CO will not help. You don't even get a grace period, and as I understand it, private credit cards don't get a grace period (this is dumb). For the fact that I have never in over 2 years missed a payment and the 1 time that I did (but called before it was actually missed), I got no help! Talk about loyalty, there is none with this company.

I used to buy my clothes on New York & Company. I went to change one of my blouses because it had holes, the material was really bad. For my surprise, the manager at the Clearwater mall store said, "Oh, I'm sorry. There is nothing I can do." I spent 45 dollars, I used once and I can't use anymore. The customer service of that store was really, really bad. I'm very disappointed.

I received three coupons the week of April 1st (extra 10% off April 15th-20th, $45 off $100 or more April 21st-28th, and 30% off in store purchase NOW THRU APRIL 14th). I went to NY&C, Saturday, April 5th. NOTE, I went April 5th because the coupon for 30% off in store purchase from NOW UNTIL APRIL 14th, BUT, I was told the coupon wasn't valid until sometime the week of April 7th. First, of all why would NY&C send out coupons that say "NOW UNTIL - April 14th" when the coupon can't be used? It couldn't be used due to NY&C big sale. Also, I wasn't given a specific date that I could use the coupon. The person working that evening of Saturday, April 6th, at The Meadows location, couldn't give an explanation other than come back next week. This person was also RUDE, as if I sent out misleading coupons to the customers. There is ALWAYS SOME LAME STIPULATIONS. I agree with everyone else about the quality of clothes going down. I use to love shopping for work attire. I will NOT shop there again!!!

I have been a loyal customer to NY and Co. for several years. My mother-in-law bought me $200 in gift cards for Christmas. To my dismay, gift cards cannot be used in conjunction with coupons and most sales. For example, right now there is a 50% sale. The website indicates exclusions include gift cards. What a ripoff! I never buy anything there without a coupon because the items are about double the cost they should be. Why shouldn't my gift cards=cash? Next year, I will ask for cash and go elsewhere. Also, the quality of the clothes has decreased dramatically. It is also annoying to shop there with all of the confusion of what is excluded from the sales. I call it 'exclusion confusion'. It is sad - they have really cute clothes and my friend and I have always shopping trips around this store, but I will go elsewhere for quality and fair use of gift cards.

I started shopping at NY&Co in 1998, and liked their clothing so much, I purchased all of my work attire there. It was easy to know my sizes when sticking with one brand clothing, and I liked their clothes. The past few years the quality of their materials has declined drastically. The clothes start to pill after only one wash, and I can only wear some sweaters and knit shirts a few times before they look worn out. This is the same with some of the knit pants, and dress pants. I am now looking elsewhere for work attire, because it is just not holding up anymore. I cannot wear a shirt to work that has pills all over, and is worn out after only a few months, and frankly, I can no longer afford to constantly replace my wardrobe because the fabric is such low quality.

I bought 5 pairs of pants in September online, and loved the way they all fit and looked on. Now after I have worn them several times, 2 pairs only twice, they are falling apart. 1 pair has completely come undone around the zipper, two pairs have had both back pocket seams open up. And the 4th pair which are a knit material have been worn 4 times, washed and hung to dry are covered with knot balls. I am not a big lady, I am tall but wear 8 or 10s. None of the pants fit tight. I wash my work dress clothes separately and always hang to dry. I have bought clothes from NY and Company in the past and never have had trouble like this. I called Customer Service and they told me they could not do anything as it was just over the 90-day return policy. I informed them that I did not want to exchange anyway for the same problem to keep happening. Very unhappy as now I need to go out and buy more work pants.

I have shopped at NY and Co for many years. I finally got a credit card with them about 4 years ago. I was upgraded to the premium card after spending like 3000 with them over the 3 years or something like that. So I have never had a late payment and coming into year 4, I sent my electronic payment from my bank on 1/10 and I got a notice today that it would not be paid until 1/14. The Bill was due today 1/13. I called NY and Co to let them know that it would be 1 day late and that I apologize but wanted to give them a heads up. They lady told me that was fine but that I would still have a 15 dollar late charge. I told her that I had had other issues with the company and this was the last straw.

I have shopped at New York and Company quite often over the past 5 years. The store I frequent is located in Cumming, GA at the Collection of Forsyth. I recently purchased a bracelet, earrings and sweater for a special occasion. When I got home and tried the outfit on, I didn't really like the look, so I decided not to wear the outfit. I returned to the store the following week and tried to return the bracelet and sweater. I had decided to keep the earrings. I had my receipt and the items were unworn and undamaged. The lady behind the counter was very rude... She made a face and immediately asked if I had worn the sweater. I said "no". I did not like the fit and honestly, the material was not good quality at all. She proceeded to show the sweater to another cashier and talk about it being washed, which I had already stated had not been done.

NY Cash RIPOFF!!!!!!! I went into your store with $30 in NY Cash to spend, only to find that it is only good on 50% off clearance summer clothes that no one wanted. Everything else in the store was excluded. WHAT A HUGE RIP OFF. I left $150 worth of merchandise on the counter and walked out. And by the way, according to the cashier, I was far from the only customer - or to be more exact, former customer - who walked out. Disgusting.

10/23/2013. Oakdale Mall, Johnson City, NY 13790. Store # 144 - I stopped by to ask if they have any in-store service for the watches they sell because mine was acting weird. The battery seems fine but time is not accurate no matter how many times I adjust it. I merely asked the store manager whether she would recommend me sending it back to the factory or should I replace the battery because as I remember, there was a warranty that covers defects in manufacture for 2 years from the date of purchase; I would just need to pay for shipping. The reason I asked was because I am concerned that if it was not the battery, then I will be wasting my money.

NY & Co. has always been my go to for career and casual wear. They sometimes have very unique designs that are hard to find anywhere else. However, over the past ten years that I've been shopping there, I've noticed a decline in the quality of clothes, accessories and jewelry. I actually came to this site because they don't have a general comments section on their own website, which they really need to have to track their customers concerns. They need to know that whoever produces their clothing has been doing a shoddy job.

We are a new customer of NY and Company. We had a good experience while purchasing. We had the Off from the coupon "$30 Off on $75" and since we got a new NY&C credit card, we got 15 percent off as well but when we returned 2 of the items today, in which 1 had $10 off out of those $30 off (as per their account application), they only returned us the net price amount. We asked for the $30 coupon to be adjusted for the rest of the items fairly since we were still qualifying over $75 purchase, they denied and said they will apply it once and can never adjust. So ultimately we just purchased $84 things and got a 19.xx dollar discount despite a $30 coupon. and they say, "We can't help." I mean in the USA, this is our first store experience which let us down, that, too, for such a small amount. However for me that $10 was not that valuable for which I wasted such time and efforts and still the company had nothing to say other than "we can't help."

I applied for a store credit card at New York & Company, a place I shopped at for years. My mother and I both have separate rewards cards with the store. I applied for a store card and when I received my first bill I noticed it had my MOTHER'S name on the bill. When I applied for this card I gave the cashier my name, social security #, copy of my bank card and address. I called NY And Company and was told that, even though the billing information was mine (ss number, etc.) I had to MAIL them: a copy of my ss card, copy of a bank statement, copy of a utility bill and copy of my driver's license to change it to my name. Oh and they wanted me to mail all this sensitive information to a PO BOX. I said “no way, this was not MY fault, it was the cashier's, so please close my account.” They said I still need to mail all the above information in order to close the account! I asked if my mother could close it, they said no - because they have MY billing information.

As an avid NY & Company shopper, I was really disappointed to shop in this location and receive the type of treatment I experienced. However the cashier who was assisting me that night was absolutely rude. I was waiting in line and the cashier was on the phone and while I waited and waited, she pretty much acted like I didn't exist. The manager just strolled by and looked and kept it moving. When she was done, not one time did she say, "Hello, I'm sorry for the wait," or did I find everything okay? The entire time she seemed to have a very nasty attitude.

I got charged for a returned payment and I never even got a notice about it. I told them that and they told me that after the payment gets processed, they don't know for 10 days but even after then, if a payment comes back, they don't give a notice to the customer. I was so mad... I cancelled my credit card instead. I was so happy with them before but after hearing this, I am not happy at all. Even if you ACCIDENTALLY put in the wrong number on the form online, they don't show you anything - it just shows that it is getting processed. What kind of service is this??? The in store service is great but when it comes to the online service and customer service on the phone, there is none. I AM SO MAD... Here is to another dissatisfied customer!!!

I have been shopping at NY & Company for 25 years, so believe me when I tell you that I do not make it a point to bring in bogus coupons. I printed a coupon off the internet that offered $25 off when you spend $75 (promo code #**). The coupon and all of the details were perfectly clear and it expired on May 9, 2013. I was at store #419 located at 2500 Central Ave. Yonkers, NY on May 4, 2013 and had about $100 of clothing to purchase. The cashier had problems ringing up the code, so a very disgruntled manager came over. Without ever looking at me or explaining anything, she just told the cashier that the register will not take the coupon. I was given no excuse nor did she try to make a call to corporate to figure out what was wrong. The manager could not be bothered with any of it and she just said "it won't take it."

I've shopped at NY & Co for many years and have never had too many problems. Some of the items could definitely be made of better quality, but I just look them over very carefully.

I just wanted to say that all of this ridiculous sales are so completely annoying to try to have to track what you are buying and what items are "covered" under each sale. The quality of the clothing has definitely gone downhill over the years. Pants that I have purchased are made with very poor quality craftsmanship, cheap material and stitching almost inevitably falls out. The clothing is not even made correctly as when you sit in your pants, they do not move with your body well. I am a size 2 so it is not even a question of being overweight. The pants are not made to be very functional or durable. My bottom line is that I can go to Banana Republic outlets and purchase better quality clothing at way cheaper prizes without all the annoying gimmicks. I'm never to shop at NY& Co ever again.

I was not aware of NY’s deceiving return policy. I purchased several items online with 30% code, and received only 30% off of one item, which I understood and accepted. But when I returned 2 items, my refund was the price of the two items minus 30%. They just lost an online shopper. :(

I would like to provide feedback on 58th and Lexington store in New York City. While I like the clothes at New York & Company, it was really disappointing to see such unprofessional staff at the cash counters on the evening of 6 Jan. 2013. I was standing in the queue for 20 minutes with three women on the cash counters handling merchandises of the three different customers. I was in line next to be taken. The three women went on gossiping and chatting among themselves, doing their job as slowly as humanly possible.

I wanted to provide feedback regarding your customer service and the technical support staff that deals with phone number 800-723-5333. Before I get into that, I want to state I have been a big fan of NY&CO for many years (and still am); my credit card can prove it. I love all the sales reps in the stores that I have been to in Madison, WI.

New York Company at Empire Mall Sioux Falls, South Dakota - I earned 4 city cash cards good until Nov.12 only. So I went there around 8pm on the last day because of our busy schedule (it’s a 1hr and 15-minute drive from our small town), leaving my 4-year-old son crying because I don’t want to bring him in during a cold night. Besides, I was thinking to have a quick trip. I just don’t want to waste that privilege - it’s a good deal. So I drag my poor husband who has to work at 5am just to use my coupon, only to find out that “I can't use it because I don’t have the receipts with it”. I earned it because I’m buying at your store! In the first place, nobody explained that or informed me for so many times I had been in that store. You don’t expect people to read it because you’re supposed to provide it first no matter how busy you are (because they told me that because they’re busy, they didn’t provide the info).

This is regarding store #456 on 11/7/12. I was shopping today with City Cash, a reward coupon and a % off coupon. While checking out, I asked the associate if I was able to combine the City Cash with my coupons and instead of educating me on how the coupons work, she said, "We are not giving it away!" I was shocked that someone in retail/customer service would be so rude! She then proceeded to ask for a donation for St. Jude's and when I declined, she made an ugly expression and said, "After all you've saved, you're not going to donate?" This is hardly an example of keeping a customer relationship. This person should not be employed where there is any type of customer interaction as she clearly lacks common courtesy and tact.

It was in Vernon Hills, Illinois. I returned 2 items I purchased today (originally spent $300). The two shirts had holes in them. The manager Sharice said, with a scowl on her face, "Returning?" When I said, "Yes!" there was a sigh, a dirty look, and I was told that the shirt looked too small for me. When I tried to show her the hole, she snatched it from me and said, "It'll just be damages." I won't shop there anymore or at any location. This woman should not work in any field that will cause her to face the customers. I cannot even explain in words how disappointed I was with that manager treatment I received. I will be happy not to be repeatedly asked to open a credit card account as well.

Bait and Switch - I purchased items online and used a coupon code for 30% off. The 30% was not valid on "City Deals". I purchased 10 items, 6 of which were "City Deals" and did not qualify for the discount. I received a discount on 4 shirts, one of which I returned in addition to 2 items that were "City Deals". I went to return 3 items at the store and they took 30% off each item instead of 1 item they originally took the 30% off. Why are they reducing my refund when 2 items did not qualify for the discount? I was told both in the store and corporate that they took off each item and I was not able to see that because they only can view in their system. If I paid $11.98 for an item without 30% off, I expect to get $11.98 back not $9.97 because they showed in their system (not where I could see) that they applied the discount on each item in my cart as opposed to only the 4 items they said qualified. Granted it's a few amount, but a few amount adds up when thousands of consumers are unaware of what they are doing.

I purchased some items because the signs were up all over the store saying that if you buy one, you get the 2nd item 75% off. I asked the clerk, two tables of shorts were marked $19.98, tops were $24.98. They were included in the sale. Almost everything in the store was in the sale (in fact, their web still is advertising this). The cashier charged me $29.95 for the shorts and took 75% off of the shirt. I pointed the problem out to her. She had a sales girl scurry around the store to get all of the signs. The kid returned with a good 7 signs in her arms. I was told the sale was no longer in effect, the shorts were $19.95, but not anymore. I pointed out that the signs were at every table with these shorts hooking it into the 75% off a second item deal. Her excuse was that the computer would not let her do it. Her final summation to me was "that sucks".

I have been shopping at the Staten Island Mall New York & Company for several years. In the past 6 months, every time I go, I get annoyed. The sales girls obviously hate their jobs and they let the customers be very aware of it with their rolling of the eyes, chatting with each other during transactions and just being plain out rude. This was the last straw for me. I was paying, the two cashiers were chatting about nonsense and I was trying to ask a question when both gave me an attitude. When I said, "Excuse me, I would like you to price check this," they totally ignored me and chatted together as if I was invisible. I am fed up with the lousy customer service. I really am done with NYC. Never again.

New York and Company needs a reboot. This comment does not relate to the given store, but is a problem with the company. As a veteran employee, and as a friend of many current employees, I am appalled at the lack of concern given to your sellers. When I worked for Express, my comfort was a consideration. I was given breaks after the proper amount of hours worked, time was dedicated to my training, and I had a clear understanding of what dictated grounds for termination. This is not how New York and Company runs its company. I never once received a 15-minute and rarely received a 30-minute break for 7-plus hours of work. I, and everyone at the stores that I worked at, was encouraged to allow discounts to customers when situations warranted it. Scheduling was never given in advance and the atmosphere did not facilitate learning.

I purchased two blouses, exactly the same, but two different sizes, a sweater and a dress. The dress was marked down 50%. The other 3 items were advertised as buy one get one 50% off. So because I only bought 3, I paid full price for 2 of the items and 50% less for the 3rd. That is fine, as it was understood. However, I decided to return the sweater because when I made the purchase, I mistakenly thought it was 50% off like the dress and didn't want to pay the full price for it.

Yesterday, I received an email reminder from New York and Company regarding a great deal. If I were to spend $150, I'd get $70 off the purchase. If I were to spend $75, I'd get $30 off the purchase. In addition, many items were buy one get one 1/2 price.

I am extremely disappointed with their staff and the condition of their store, as well as the articles of clothing within the store, located in Warwick, RI.

In November of this year, I purchased a pair of skinny type jeans. I had meant to purchase the boot cut jean. I normally keep all my receipts, however, I was unable to locate the receipt to exchange the jeans. When I returned to the store, the sales staff was extremely helpful and went to great lengths to help me find another pair of jeans. Since the boot cut jean was not available in my size, I decided to exchange the jeans for a style my daughter would enjoy. The original price of the skinny jeans I purchased was $49.95, the jeans that I exchanged were $49.95 but were 50% off. The net result was that I paid $16.37. I wonder what could be wrong with this picture? The jeans had all original sales tags on them.

I ordered online for their fantastic sale $100 off if you spent $200. My order was still well over $200. After I completed the order, I got an email to confirm the order. Then about 30 minutes later, I got another email telling me my bank would not authorize and they canceled the whole order. By the time I got a hold of NY & Company today (even though I left a message for them to call me; it never happened), I was told that the shipping address and the billing address were the same. And I needed to use my home address as the billing address. I wanted the order sent to my work address. Evidently, I didn't see the little box that says uncheck if you want to use a different billing address. I never saw that little box. Regardless, I was told to go back online and reorder.

I ordered online on 11/19/11 for the total amount of $133.06. Everything came in and it didn't fit, so I returned it to the local store. They only refunded me $131.16, a difference of $1.90 in tax. They told me they were unable to refund any additional tax and suggested I call customer service. I did and after hours of phone calls and waiting on hold, I was assured I would receive the credit. Now, 12/1/11 I called in to check on my credit and I was told that it was denied, because the store was supposed to handle it. I explained that at the store where I live, the employees are not trained in how to handle this situation and that I'm tired of getting the runaround. I now, am referred again to the same number, customer service for the store to complain. I awaited their short business hours, 10-4 pm, to wait on hold for hours to be told again that I would receive a credit that I will never get.

On November 25, I placed an online order and received an email back that the bank would not authorize the order and that it was cancelled. I placed an order a second time and the same thing happened. I phoned the bank which showed authorization for both orders. I phoned the company and they state that I cannot place an online order since my profile did not match. I have ordered in the past 60 days with no problems. They also cannot tell me if I was charged or not.

Went to buy my wife (she was with me) some clothes for an interview. The only size that would fit my wife was on the mannequin. I asked a store rep to see if there were any more sizes. She checked and found the mannequin only had the size. She asked if we wanted it. We said she would like to try it on. The rep said she would only take it off if my wife would buy it. How is she supposed to know she wants to buy it without making sure it fits well or anything without trying it on? The lady was so ridiculously lazy! She would rather not make a $60 sale, because she doesn’t want to have to put clothes back on a dummy!

I was online making an order, after becoming a card member for NY&C within the last week, and now the site crashed. I was entering my payment information and then the screen was white, not giving the continue/submit button as an option. When I tried to log in again, I got a strange computer summary which makes no sense. If this is an indication on how the service will be, I am not interested.

Since September, New York and Company Credit Card has been billing me for Identity Protection, which I just realized on 7/6/11. I never agreed to this service; and I was informed that I would have had to send a written dispute within 60 days of the charges. I have paid the account in full and closed the account. I also called Identity Protection at 866-802-7621, and cancelled that, as well; because I was told that I had to cancel it separately.

To NY&C executives, I just wanted to let you know about a customer service situation that occurred to me this week at your Edina, MN location.

I have a similar complaint to the previous poster. On Saturday, September 25, 2010, I went to the retail store located in the Queens Center Mall in Queens (Elmhurst), NY. I purchased 2 pairs of pants, one brown and the other black. The store didn't have my size for the actual style of the black pants that I wanted, so I decided to purchase a different style that I figured I could live with if I didn't find the actual style that I preferred in another location. I used a coupon "spend $75 and get $30 off". On Sunday, September 26, 2010, I decided to go to the Austin Street location in Queens (Forest Hills), NY and was able to find the initial style of the black pants I wanted. To my dismay, I was told that I could exchange the pants but the coupon that was applied the day before would not be applied because the pants were a different style. The value of the coupon was $15. $15 is really not that much in the grand scheme of things. I just find this policy **.

On 4/26/10, I signed up and was approved for a NY & Company credit card in the store. I made a purchase on the card that day of $77.41. After reviewing the contract, I decided to sign up for paperless statements because World Financial Network National Bank (WNFNNB) who issues the NY & Co. card charges $1 per statement they mail to you. On 5/4/10, before receiving my first statement, I signed up online for paperless statements. I added both email addresses that NY & Co. uses to my address book so that they would not be filtered as spam. The confirmation email I received from NY & Co. thanked me for signing up for paperless statements and informed me that:

New York & Company was offering a sale where everything in the store or online was 50% off. Well, I was trying to make a purchase online when the prices all of a sudden changed. Keep in mind the 50% off discount did not end until midnight on 12/21. So therefore, the 50% sale was good until 11:59pm 12/21/2009. When I called the customer service department, I was told that the prices have changed and I explained to her that the prices was not reflecting a 50% discount and she stated that she could not changed the prices. With that being said, I explained to her that this is a form of false advertising because they're stating that the discount is 50% off everything but the prices are not showing 50% off. The coupon was offering coupons within a certain date range and then would not even honor the coupons online or over the phone, but the discounts were being honored in the store. I would like to file a complaint to the store for false advertisement.

I received a World Financial Bank Master Card from New York & Company, where I had an inactive credit card. I did not receive (or do not recall receiving) anything to opt out of the Master Card, yet one appeared yesterday with just the activation notice. I know that canceling the account can mess with my credit score. It's one thing if I requested the card and then canceled, but it's quite another considering I don't want and wasn't asked about this one!