New York & Company Reviews

I ordered from this company online because I used to shop in the stores. I purchased 20 items and after I had to return 6. I am still waiting on an email that my return has arrived on 1/23. Luckily I took pictures of the items and return label. Still waiting on return to be credited back to me on 2/16 after being told the latest will be 2/14. NEVER AGAIN WILL I ORDER FROM THEM!!!

I ordered one blouse online on 12/18 which I were supposed to received within 5-7 business days from putting in the order. I received it the first week in January. I needed it the weekend of New Year's and had I known that I would receive it the first week in January, would've not ordered it. When I called to cancel the order "while it was still processing" mind you, they said it was too late and was sitting in a warehouse waiting to be packed then shipped and that "once" I get it, I can send it back (which costs money mind you) and they'll refund me. It's hard to get through to speak to anybody and no one ever answered my email. Their website states that it can be canceled if the order is still processing. That was not the case. New York & Company was never like this and I must say I'm very disappointed and will never order from them again. Their service has gone down tremendously.

On 12/02/2022 I made two separate orders from NY & Co. Website. To dated I have not received any of my orders **. I have not received any response from them despite numerous phone call and text. The items are paid in full, yet I am left without any idea where my items are. Their # 1-888-996-4110, and email is useless.

I should have read the reviews here before I placed an order here but I made my mistake. I ordered 2 items 20 days before Christmas as gifts to my family and of course it never came on time. It did come on the 27th of December which is super lucky compared to what other customers here have experienced. When I received the item, the label attached to the back of the clothes indicates some random brand. Both items have different brands with the price tag from NYC. They probably just have some random Chinese company does the clothes for them without even boring changing the brand name to theirs. The materials quality is nowhere near what I paid for. All in all, horrible experience. Don’t shop here if you don’t want to piss yourself off and lose some money.

I placed 2 orders; one on 11/28/2022 (7 items) & 11/30/2022 (5 items). They ships one or 2 items at a time. Today is 1/3/2023 and I still haven't received all items. It takes forever to talk with Customer Service and if you do there's never a valid answer as to why you haven't received your order. They tell you that you will receive a refund on shipping but I have yet to receive it. This was my first and last time placing an order with this company.

I ordered two items on Dec. 7th. One finally arrived on Dec 24th. I consider myself lucky after reading the other comments. No telephone customer service whatsoever. Tried calling numerous times but no answer. Even stayed on once for 2 hrs and 45 min and no one picked up. Two emails sent, no response. Chat was of no help at all, said I would have before Christmas but still one item is MIA. Paid for upgraded shipping, what a ripoff. Website said item is in acceptance stage. Has been that way since the 7th. Sending dispute to credit card company. I loved the store when it was in the mall.

I placed 2 orders for almost $500 worth of clothes for a funeral I paid for expedited shipping and my items have not shipped almost a week later so they will not arrive by the date promised. No one answers the phone and the chat operator could care less. These clothes were for my mother's funeral and now I have 1 day to go shop for everyone. This is a huge inconvenience and I feel like they should not be allowed to just rob customers and get away with our money. I'm so angry right now. Their online sales need to be suspended because at this point they are fraudulently Taking money with no intention on providing acceptable service.

I ordered a few Christmas gifts on 11/21/22. When the package finally came on 12/14, it was items I didn’t order. I received 3 puffer vest of the same color and a dress I totally never ordered. There was no shipping info in the package, no order or return form either. This Company is the worst!!. I have tried calling every day only to be on hold for hours and then I just hang up. I have sent several emails with pictures and still no response. So I drove around attempting to find a store, only to find out they closed them all due to Bankruptcy!!! Never again!!! Do Not order from this retailer!! They are horrible and there is Not anyone to assist you.

I was a loyal customer with VIP card for years while this store was in business at our local mall, and was very happy with their clothes. Now, I have yet to receive any confirmation of my order, and it it is still processing over 11 days later with no shipping update. I have sent multiple emails but no response. I have waited on the phone and been on hold for over 1.5 hours with no answer, and another time for over 3 hours. I'm really starting to wonder if this business even exists anymore.

I wish I had read these reviews before I ordered from NY&CO. I am having the same issues as everyone else. Order processing... no shipping information available. When calling, on hold for an hour, finally hung up. Have e-mailed, no response. Chatted - were not helpful at all. We have been robbed. DO NOT order from this company. Negative star - but is a required field

I try to get in touch with someone for about 3 hours regarding my lost package and nobody answered the phone, try to talk to someone in chat room and no one again! Send them emails and no reply.. I will never buy from this company again, they are misleading their customers by telling them that they have a customer service which they don’t.. very upset!

I ordered some shoes at New York & Company. That was on November 25. They sent me some sandals that I never ordered, the wrong model and size too, and the other two shoes that I ordered never arrived. I called several times, finally they answered me after two days at 4 hours of calling. They only refunded me the money for the products that did not arrive but for the shoe that I returned they still have not returned the refund and today is December 18. Horrible experience, no one answers and on the recording it says to write to the email, no one answers the emails. That company is no longer useful, don't buy from that company, it must be bankrupt and everything they say they have on the website is a lie.

Much of what I'm reading is accurate. It is despicable how they accept payment, take weeks 'processing' your order, NO ONE has an answer, only not to receive your products order for only they no when... I'm still waiting. At this point, I just want to see how long they will hold my order hostage with absolutely NO communication

For years I was a NY&Co customer until now. Since it closed out its stores, customer service has been HORRIBLE. The company is taking our money with the promise of delivering our items and NO ONE WILL HELP US. I order in October and it's still "processing". I've called numerous times, I've recorded over an hour waiting time with customer service. I've sent countless emails. NOTHING!! Angry is lightly putting it.

I haven’t ordered from NY&Co since 2018, but recently decided to since they’re always sending me e-mails. I do remember them having a slightly delayed shipping process before, but it is now ridiculous. I ordered $215 worth of items long ago and they never shipped - it still says “processing”. Their ‘customer service’ number and e-mail address is a decoy - no one will answer… ever. You will wait on hold for 30 minutes, an hour, or longer only for the phone to disconnect. When you e-mail there is no response. This company is literally STEALING money from consumers. I’m contacting the Federal Trade Commission because they must be STOPPED!

Horrible customer service!!! Placed an order 22 days ago and 10 out of 11 items still have not even been processed. Cannot get through to customer service on the phone after waiting for over an hour. The representatives through chat will not give me an estimate of a shipping date & keep saying "No worries. It will come before Christmas (7 days away now)." They also will not let me cancel the order. Their solution is for me to wait until I receive them & then return them. Just unacceptable! Save yourself the frustration & Do Not Order from NY&Company.

Returned an item several weeks ago...haven't received any acknowledgment of receipt...called multiple times to be put on hold...10-30 minutes wait time and no one ever answers...sent several emails inquiring about return and yet no reply...very disappointed in this company and will no longer be a customer!!!

Ordered an item LAST MONTH, and according to their confirmation email it would arrive in no more than 7 business days, possibly less. I called their customer service line, waited over an HOUR to speak to a representative. Explained that I went online to check the status and it still says processing. The representative DID THE EXACT SAME THING, telling me that's all she could do. I asked if it could be expedited since it should've been delivered at this point, then asked if I'd have it BEFORE DEC 17TH as it is to be given as a gift that day, and she said yes. I emailed the customer service asking what the updated is and no response.... It's now Dec 15th. Save yourself time, money, and stress, spend your money elsewhere. Lesson learned, I won't ever buy from them again.

I ordered from New York & Company on 11/25/2022. I never received any email confirmation or tracking information. However the money was taken from my account. Two weeks later on 12/08/2022 I contacted customer service asking for a refund. The representative was very rude and refused to give me a refund. When I asked to speak to the supervisor, I was told there is no supervisor to speak to me right now and they will have to call me back. Today is 12/15/2022, 3 weeks later and I still haven't heard back from them. I feel like I was robbed and there's a major issue with NY&CO that needs to addressed. All I want at the moment is a refund and I never order from then again.

I really wish there was a negative zero “Star” because this what this company deserves. I ordered my mother's Christmas gift November 29th. Today is December 15th and still nothing. Makes no sense whatsoever.

I placed an order over a month ago. I’m still on hold after two hours with an attempt to speak with a representative regarding the order that has not been received. I will never order again. I wanted to make another purchase, but I refuse to spend my money with a company that’s not available to speak with customers regarding their concerns.

I’ve been a credit card holder for this company for many years and I have never experienced this type of customer service. No one in customer service answers the phone. Oh but I call the cc dept and they pick right up. I am canceling my cc. I placed an order on 11/27 and I have yet to receive it when I check the status it just says processing. I used to LOVE NY&Co but not anymore.

I've been calling for 2 weeks no one answer the phone, nor responds to emails. They took my money and haven't sent my order, or refunded the money I returned back over 2 weeks ago. I am going to contact the BBB.

Hello everyone out there, I want to give less than a 1 star if there is. Such a bad company to shop with I have been calling them about my order and refund for past 20 days and no response, they took my money as well products which I returned back to them and no refunds yet. And they don’t answer their phone calls, emails or chat so please be aware not to shop here or you losing money.

I ordered two sweaters on Black Friday. It's been two weeks and NOTHING has shipped. I placed two phone calls where I was left on hold for over thirty minutes before I gave up. I emailed TWICE with no reply. This place has gone downhill big time. I'm disputing the charges on my card and NEVER ordering from them again. And from the reviews on this site, it would appear I'm not alone.

I can’t believe how horrible this company has gotten. I placed an order on Nov 28th with the option of free shipping but I opted in for the shipping that guaranteed 5-7 Business days. Expecting my delivery today at the latest I check the status and it is currently still processing. I tried calling them and after 25 minutes of waiting on hold it just hung up on me. Then another 30 minutes of holding and I gave up. I routed to the chat which was just as useless. They told me they are having a delay with their shipments and offered me a credit for my shipping cost but I have to call back. I will NEVER purchase another item from NYCo. And I hope people see all these complaints and boycott the entire company. They don’t deserve to be in business with the horrible service they have.

I ordered on November 28th. Paid a higher shipping for delivery on 12/5. Checked status today 12/7. Still processing. I chatted with an agent 12/5 and again 12/7. Requested to cancel order as I have an event on 12/9 and it has yet to process. Apparently they are unable to cancel orders by direction of corporate. They can not even give me an estimate on delivery. And now I have to be inconvenienced to return items I requested to be canceled. I tried to call the number provided to Paypal, it says this extension can not be reached. What!!!! This company is beyond crap!!! Buyer beware. You will have to wait weeks to get items you paid extra shipping for or may not ever receive them!!!

I used to be platinum member with NYCO and there used to be a time where most of my wardrobe pretty much used to be from NYCO. It's beyond sad and pathetic how low NYCO has repeatedly stooped down to and with ZERO customer service. You JUST CANNOT get hold of a live customer at all and have to be on hold FOREVER (like for HOURS). Their calls gets outsourced to Philippines and if you do get lucky to speak to a live representative, then NO ONE speaks decent English as they no longer have their customer care center located in US, the representative cannot transfer to someone who speaks English or to a US representative.

Ordered an outfit for a holiday party at the end of November, after ordering they said it would take 5-7 business days to be delivered which was great because I needed it 10 business days. Checked my order today (because I have yet to get an email saying it was shipped) and it had not been fulfilled yet. Did the online chat with customer service and was informed they are having issues with shipping and they could not cancel my order because it was already processed. What kind of company will not let you cancel an order once it's been placed but not fulfilled or has any tracking information attached to it??? Never again will I buy from this company! Should be named "Not Yours & Co." We will see if I even get the order.

I wish I had read all the reviews prior to placing this order, customers have been waiting 2 to 3 weeks for orders, totally unacceptable. It has been 7 days since placing my order. I upgraded my shipping to standard shipping vs economy being that 2 day and overnight was not a option to select. I was not aware that this company is in severe turmoil but since placing this order I can completely see why. I want this order canceled because I placed an order expecting it within a reasonable time frame, that is why I upgraded my shipping method. The website states to allow up to 24 hours for tracking update. It has been well over 24 hours, 48 hours and 72 hours.

So I ordered a coat and a few other things from New York and Company a month ago never received anything one day. I just happen to be looking at my bank account and see that there’s been multiple charges from New York and Company, which all have been settled including the initial payment for the items that I had bought and never received so I called live call them call them send emails send emails never get a respond after today. I finally got a response and they really tried to tell me that the charges from my account what are the charges for the items that are being shipped which is an accurate, because none of the items have been shipped and the charges on the account weren’t nowhere near what was being paid.

I didn't realize NY&CO was in a bankruptcy til today after reviewing other complaints since my order has been over 3 weeks delayed now and still no date of arrival posted. One of the items all of a sudden went into out of stock. I've contacted CS through chat. They said they can't cancel my order. I'm going to be out of town where I was supposed to use the clothing and instead it's going to be delivered to my door and maybe get stolen while I'm gone once they do ship it. They shut all their stores down and left an online business and they can't even run that! How ridiculous I had to go buy another outfit last minute and still waiting on 140 bucks NY&CO has.

I ordered a lovely outfit from NY&C online but it turned out to be smaller for me. There is no reliable way to return to NY&C. The customer service number is non-existent and/or says technical issues. There is no guidance on how to return. The only option is to hope to send my outfit to an address given by some other websites and pray to receive a return. Unless you are super sure you will not return something, you can buy from this place. Else find a better store.

This company is horrible. I ordered 5 pieces 3 weeks ago for work mostly for a conf. I have emailed and called customer service every day finally. I am getting a partial shipment (my hat). The dress coat I wanted is sold out now! The boots I want are almost sold out. Who knows when and if I will even receive them. They say they will give me 10 percent off my next order. Ummm. No never again. Thank you..I mean they charge you and then hold your money hostage because you can't cancel the order because they are processing your order and they can't give you a refund while said order is being processed (in a warehouse like 2 hours from me). Someone has to do something about this!! I mean how are they allowed to process an order for like 3 or 4 weeks and then charge shipping for 5 to 7 days! Straight up thieves!

Too bad there no such thing as ZERO stars. I placed an order on Oct 19th... today on Oct 31st it still shows "Processing" even though the items were supposedly in stock when I placed the order. My card has been charged the full amount, customer service hasn't responded to my emails about the order, and I have received no communication from NY&Co since the original email advising that my order had been received. I was totally understanding of the physical locations closing due to hardship created by the pandemic, but it seems as though COVID killed customer service at this company.

I have been a royal NY&C customer for many years and have always made my orders mostly online and I never had any problems with shipping until recently. I made an order on Oct 14th 2022 and another one shortly after. The order to this date (Oct 30th) is still saying “processing”. I contacted the company twice. Once via email and once via chat. The email went an unanswered. The one via chat I was told your order will be shipping shortly. A week later it is still saying processing on both of my orders. I am afraid I may never get the orders shipped and if I do might be too late to return. I am starting to wonder if that’s their new business tactics to get customers to keep orders they don’t like. I am scared to ever order from this company ever again and don’t trust them anymore. What have become of a once great company?!!

I ordered 8 items on 10/14/2022. Today is 10/29/2022 and my order still says processing. I emailed them last week and was told I would receive my items this week. Today I called and I was told they are behind and they don't know when I will receive my items. I asked about the return policy just in case something doesn't fit. "Items need to be returned to the warehouse within 45 days of the receipt." With this said, by the time I receive the items they will not be returnable. I asked for a refund and I was told she can not do it, it will be escalated to a supervisor. The last thing you tell a consumer is that you cannot provide a refund. I plan to dispute the payment with my CC company, I have not received my items and I'm about to be billed for them.

As with several other reviews, I wish I would have saw these horrible reviews prior to placing my orders. New York & CO was always my go to store and if purchased online the orders were always timely. I placed my order on 10/14/22 and I received the initial order confirmation email stating I will get a shipping confirmation email soon “Your order should arrive in approximately 5-7 business days or sooner if an expedited delivery method was selected. If you ordered several items, we might send them in separate packages to ensure quicker service. However, you won't be charged extra shipping fees for this added service. Be on the lookout for a shipping confirmation email… it's coming soon!”

I typically do not have issues with orders from NY & Co, but recently, I placed an order in mid-October and only received an order confirmation e-mail. They allege that a shipping confirmation e-mail will typically be sent up to 24 hours after the order confirmation email. I never received the email and followed up with them two weeks later, only to be informed that they were switching warehouses and therefore, my order would be delayed. Instead of being transparent and alerting me of the issue with shipping my order, I did not receive any communication from them until I followed up.

I placed an order on October 2nd for five items. I received a confirmation email with a link to track the order. I checked the link twice after not hearing from the company. It stated "order processing ". On October 19th I checked again and it said, "order processing ". I called the company and was told my order had been canceled. I checked my emails and there was nothing from the company. All the lady said was, "I am sorry, that happens sometimes." I am irritated because there was no communication from New York and Company about the cancelation and the website is giving incorrect information. Poor service all around!!

Ordered 10/4, e-mail stated delivery between 10/10-14. It’s 10/18, still nothing. I really needed for an event. They just keep saying that it’s in transit in Dallas. Well, I’m in Dallas, and it’s been in transit in Dallas 4 days now.

I placed an order for a complete faux leather ensemble (blazer, shorts, pants, shirt) during a sitewide sale. All of the items were beautiful and true to size, however the blazer that I received had a stitching issue of some sort in the right arm that made it impossible for me to get my arm through without either ripping the fabric or twisting the sleeve to get my arm through. I contacted customer service to get some type of resolution and unfortunately the blazer was no longer available in my size and since this was not a size issue more like a defect I requested some type of discount/refund and was told the max amount of a refund would be 7.50 as I had used a code when I purchased the item.

Customer service and company policy tanked during pandemic. You can no longer return in store (assuming you could find one left open) and policy is now that you must return within 45 days of ORDER date, not ship date. Applies to back orders and late shipments alike. So company waits 3 weeks or more to ship your item and you are penalized because of their poor service. I will not be shopping with this company again.

Unbelievably bad customer service. This is unacceptable.

I placed an order two weeks ago and when I check the website it continues to say processing and I was fully charged. I emailed customer service 2x and no response. I called customer service and they explained that the company is moving to a new shipping-distribution center and therefore orders have been delayed. I asked the customer rep if he knew when my order would be shipped and he said he had no idea. I asked for my order to be cancelled and he said he could not do that for me until my order ships! Unbelievable! This is unacceptable.

Still waiting on my refund from them and still waiting on my order… No reliable information when you call the company… A guy named Tripp was speaking to me and first said that they received my order I returned, not all of a sudden they will let me know when they receive it… I am going to dispute this… then asked about the other order and he could not tell me when it would be shipped… At some point he started ignoring me on the phone, so I had to hang up… Never ever… New York and Company never again…

I used to really like shopping in the NY&CO stores and was sad to see them close. So, against my better judgment, I ordered some clothing items from the online store. I was dissatisfied with the quality. Everything looked cheap and flimsy, so I contacted customer service via email to initiate a return. In the beginning, the company was responsive, and I promptly returned the items. Well, it has been over a month since I returned the items. I have yet to receive a refund or response to my follow-up emails! I have been sending follow-up emails almost daily to no avail! The 800 number listed in the signature of the initial email reply I received a month ago is no longer in service! Additionally, the phone number listed for them on my credit card statement does not work either! I am furious and want my money! Do NOT order anything from this company or you will get scammed!

Unfortunately I placed an order online with this company before reading the reviews. I placed my order 9 days ago and it is still in the processing phase. I contacted the company to cancel the order since there has been no movement in the processing phase and I am in need of several dresses right away. The customer service representative could only repeat what I already know in regard to my order through looking the information up online myself. I attempted to cancel my order per the online sites own policy and was told that the order could not be canceled although their website clearly states that it can be cancelled as long as the order has not been fulfilled or shipped out.

Ordered product July 23rd. Still no product. Still no product. Called several times for an update. Customer service is reading from a script. Called today to cancel order. I was told they were unable. Asked for a supervisor. Was told not available.

I placed an order & received email confirmation. Still says processing 10+ days later. I have contacted them 5 times; twice to correct missing apt # which they refuse to do (others having same problem), other times to cancel my order. Nothing. My advice: call your bank and do a chargeback. Don’t wait for NY & CO to initiate a refund.

I placed an order on 7/19 that has yet to be shipped or received. I have tried repeatedly to get the status of said order to no avail. I've called, texted, emailed and nothing! It's like the company just packed up like a thief in the night and disappeared..with my money! I don't know how to proceed from here in canceling this order and/or getting my money back! Is this against the law? If not, it should be.

I ordered a bunch of clothing on sale and had them ship it to me. The 1st shipment, as soon as it was delivered (on 7/2/22), the package went missing. They used FedEx. FedEx claimed that they sent it to the wrong address. When I looked at the order again, NY & Co left out my apartment number. I think either a) FedEx left it in an unsecured location (which they have in the past) and someone took it or b) it was never delivered (happened a couple times at my apt bldg). I contacted NY & Co that very day. They said wait 4 - 5 business days - it "may" show up, even though I told the circumstances. Lo and behold, I waited 5 days and followed up with them (via email) to let them know it never showed up). NY & Co never responded.

I went on the website about 7pm CT on Friday 07/15, placed my order around 8:20 CT. Was super stoked because some great items were on sale for $6.99 each and in my size too. I got a confirmation banner on the website page. I didn't realize at the time I didn't receive my email. I went on the site around midnight Sunday morning and can't find the order. I look for the confirmation email and can't find that either. I go to check, but of course at those prices everything is sold out. I cannot support a company with a website like this. There's also been repeated issues with sizing. I've bought large button up shirts that are too small and M shirts that fit perfectly. L dress I drown in and some XL dresses that are too small. After buying XXL bottoms and they were massive, I don't buy that size anymore. I have a large butt and thick thighs, so I consistently but the XL.

I have reached out to New York & Co. via text, email, and phone regarding an order I placed nearly a month ago. Two of the items on the order have a status of "NOT YET AVAILABLE" which is very confusing. Why did they charge me for items that they don't have to sell? I have reached out in order to ask about these items and nothing has been explained, if I can actually reach someone (on hold on the phone for over an hour and haven't spoken to someone yet). This is a terrible company that will take your money and not deliver anything. They should be shut down.

This was the WORST online experience that I have EVER had!!! I placed and order on 5/16/2022 and the order was JUST finalized TODAY 6/17/2022…my account was FINALLY credited today. This took numerous calls to customers with EXTREMELY long hold times. I spoke with 3 managers and no one showed any sense of urgency to assist. I now accept all responsibility because I did not read the reviews…EVERYONE SEEMS TO HAVE HAD THE SAME TERRIBLE EXPERIENCE! Although Gabrielle Union has a nice collection, I REALLY wish that she would use a different vendor. I will NEVER order from this place again and suggest that you don’t either…unless you have plenty of time on your hands to wait, and call, and wait some more…

I had purchased a pair of pants that had ripped the day after they were delivered, this was on the 9th of May. I have placed 6 calls to Customer Service, and I was on hold for at least 42 minutes (and this was the shortest time) and eventually had to hang up the call. I then contacted New York and Co via email, I received an automated do-not-reply email and as of today the 30th. I have not been able to speak with anyone from NY&Co regarding getting a replacement pair of pants. I am very disappointed and upset because I am a loyal customer to New York & Co and never experienced this level of unprofessionalism and disregard. I am sure that this will go outside the 30-day return policy and all this is in vain.

I placed my order on May 19th and at the time of checkout even though I qualified for free shipping I paid the extra $7.99 for faster shipping. As of today, May 26th I have only received 2 of the 9 items I ordered. The shipping status for the other items just shows as: Acknowledge. I have tried calling 2 separate times and sit on hold for almost an hour without anyone ever answering the call.

I will never purchase another single solitary item here again. I waited on hold for 50 minutes to speak with someone about receiving the wrong size - returning the item and it not being processed in over TWO WEEKS after being received at their warehouse. The customer experience was deplorable. I had to end up speaking to a manager named Dawn who is rude and incompetent with zero consideration for the customer. The COMPANY obviously doesn’t care if a manager like this is employed there. Unbelievable way to treat a customer. Zero customer service skills.

I have read all the other reviews about this company and for one I am glad to see I am not the only one who've had this experience. I too have always ordered from this company and I never had any issues until this time. Not sure what has changed but I will not be ordering again either. I recently purchased some items using After pay like always and it has been over two weeks and the status of my order states processing. When I try to call to inquire about my order I was on hold for almost an hour before I hung up. I tried contacting them through their chat and you can only choose their vague questions and the person I chatted with told me to check the status on the site. I've emailed them 4 separate times with absolutely no response! Don't make the same mistake I did. I will probably have to finish paying through After pay before I can cancel the order or get a refund because I have no way of contacting New York & Company. Buyer BEWARE!!!!

Updated on 05/23/2022: I finally received my 4 dresses that I ordered a few weeks ago. The quality is horrible, the clothes are not the same. I’m not sure if they switched vendors, I am so disappointed. Cheaply made, not the same as they use to be..

On two separate occasions, my order took an extremely long time to process. It is not acceptable to process orders over a week duration regardless if it’s an expedited or standard shipping order. This company is doing a poor service to its brand. I have always shopped here but this will be the last time unless I see a clear change for the better. Very poor customer service. I am still waiting on my order I placed on 0504.

They should close this online company. If they’ve gone out of business they shouldn’t allow people to order if they don’t have proper procedures to handle online orders. Ny and Company is nothing like it was few years ago. I shopped with them for years. I Placed order May 1. I received an email stating I would receive my order with 7-10 business days. Order is still processing today May 11. I’ve emailed and called no response. I’ve called several times. Was on hold forever. No one ever pick up.

Ordered a dress and paid for overnight delivery. Two weeks later, NO DRESS, NO UPDATE. Three weeks later and $80 on my credit card I got the dress. I called and was told to return the dress for a FULL refund of shipping and dress. I was issued a credit of $24???? WTF is this???? I have tried to call numerous days and end up hanging for over an hour before giving up. DO NOT BUY FROM THIS SHAM OF A BUSINESS....

It has been 10 days since I placed my order, it still says processing. I emailed two days ago to find out why it’s taking so long, no response so I called, waited 15 minutes before I hung up. I have ordered in the past and it wasn’t this bad. This will be my last time ordering from this company.

This company should be out of business. I order express shipping to get the clothes faster. I paid extra money. I called customer service four times. I emailed, they stated they would take steps to expedite the package. They stated they will give me a discount on the order due to the shipping not even being processed. It’s all lies, lies and lies. Don’t buy from here. They just don’t care there. To get customer service online it takes an hour and once you do they don’t care. They say they will do something and they don’t. I have to calls so many times and still nothing has been resolved

Placed an order and checked status one week later. Still no order status. Spent most of the next two days trying to reach a live body to tell me ** is up with my order. Called my credit card customer service. Was told that they wait till payment clears to ship. AGAIN-**? I now remember why I haven’t done business with them in years. THEY SHOULD BE OUT OF BUSINESS SOON since they can’t come close to competing with other vendors/shipping/customer service. SUPER SHADY!

ZERO STARS! I placed my order with NY & Co. on 3/12. They offered free shipping, so why not. Today is 4/4, and still no delivery! The FedEx link claims to have been shipped out on 3/22, estimated delivery was 3/27. I live in NY, the pkg was in NJ on 3/24, No delivery arrived on 3/27. No word for 3 days, then suddenly the pkg is in Kansas?!?! No word again until today 4/4, pkg due to arrive 4/6. Wish me luck. If you’re planning to wear something you order from them within a month- forget it! UNBELIEVABLE! I will NOT be ordering from them again.

March 2022: Overview: NY&Co. is not the same company since being sold to European owner and closing all physical locations. The return policy is unreliable, charged usage fees even when exchange for same item or purchase a new item. The customer service agents show no concern, and are inconsistent with their answers. There is no one any longer in the USA that you speak to. The name should not be New York as if in America. I have purchased all of my clothes from NY&Co since 2016, but it is too much of a hassle to return or exchange.

I’ve been shopping at New York & Company since their name was Lerners. The last 6 month or so I have had issues with delayed shipping and delivery. When I order clothes the items aren’t shipped until about two weeks later. When they use FedEx I’m waiting at least another week for my items to be delivered. When I complain to customer service I get a bunch of “I’m sorry”. 3 weeks to receive clothes is unacceptable. I’m done shopping with them.

New York and Company used to be my favorite store to shop at, in person and online. I ordered (5) five cotton everyday tank tops on March 1st, here it is March 20th and they are still en route with no delivery date available. After this last experience, it is safe to say I will no longer be shopping with NY & Company, they are no longer a reliable source for shopping.

I bought some dress last year and it was too big. I call to return it for a different Size and was told I can't so I asked them if I purchase the same dress dress in different size if they can accept the return. They said yes. So when I return the dress they send it back to me and said they can accept the return. Now I have over 40 dresses. Half of them is not even my size and they wouldn't do the return.

I ordered two pairs of Jeans for my birthday from this company on Feb. 1, 2022. The expected delivery day was suppose to be on Feb.5th a day before my birthday. Now its Feb. 8th a week later and I still haven't received my package yet and when I check the shipping status with FedEx smart post, New York and Companies shipping partner which is the cheapest alternative & slowest way to ship packages, it's now saying that my package is pending delivery day, never again will I order anything else from this downgrade company with cheap poor quality Chinese manufactured clothing.

Being that their clothing line has deteriorated and the double interest fees are outrageous, I wanted to pay my card off. In December, I paid so my balance was zero. In January I logged in and there was a balance of $1.26, so I paid it. Today I logged in and there is a balance of $71. Apparently they applied 2 late fees to my account after I paid my entire balance. Apparently I was charged a late fee for late fee I didn't know I had. Please watch your card balances with New York & Company.

I made a purchase with NY&Co back in November for some items I needed for work. I liked what I received, but fit of the items was off so I returned and planned to repurchase in the correct sizing. Once I returned I could see days later that they were received but two billing cycles, multiple bizarre phone calls, and unanswered emails I have given up. The phone calls were just reps repeating some of my words but never addressing my only question of when would my account be credited. I just gave up and paid the balance off so I don’t get any more finance charges and once I know it’s been paid and I see a $0 balance I plan on closing my account. Decent product and I used to love shopping in the stores, but the customer service at Comenity is horrid. No product and no refund = frustrated; angry consumer.

I called customer service regarding my return spoke to a person who I did not catch the name and asked several questions regarding my order the person could not answer the questions correctly and was basically trying to get me off the phone. I asked the customer service rep for a name. The person refused several times by pausing. Finally the customer service rep finally decide to give the name as Jan. And also said to me oh I’m sorry you sound creepy.

All the button fell off, mind you, I’m in Houston. I received the coat Oct.12, 2021. I did not start wearing till Nov. 2021. I called several times and got runaround till my 45 days exchange was up to be told by rep. New York & Company you all are horrible. I made so many attempts to get my coat exchanged but now I have to take to a seamstress. You all have lost my business. If I could have I gave you a 0 star I would.

I purchased 4 items for $91.43, minus $7 coupon code, plus $5.07 tax = $89.50... Redeemed $20 Reward... Grand Total: $69.50 In Nov, I return 2 items totaling $34.46, minus $6.95 return label... Received email saying I will get a $24.83... I ended up with a $4.83 REFUND posted to my NYC card!!! Agent tell me since I used the $20 Rewards, $20 will be deducted from my refund! NY&Co is double dipping when it comes to City Cash and Rewards. How are you still able to BILL ME for the original amount of $69.50 and post $4.83 as a refund? Item1, $19.48... Item2, $14.98... Item3, $15.00... Item4, $34.97.... I returned items 1 and 2 for $34.46... And yet I only receive a refund of $4.83... The math does not add up from my account transaction details!!! I know I can't be the only person experiencing this!

It is a hit or miss with this company overall. From the quality of some items to delivery or returns, there's always an issue. Their customer service repeats the same "I'm sorry" quotes but without actually trying to help the customer. Apparently they don't mind refunding customers and losing out on money for not holding their delivery service company accountable for orders not being received. I never received 1 of 2 recent orders placed, in which was delivered via FedEx SmartPost and I have a Ring Doorbell Camera that would prove if FedEx showed up or not.

Terrible customer service!! They should be called Fraud Company and not NY and Company. I won't get my refund after returning my items. They said they can only offer 30%. I rejected their 30% offer as it wouldn’t help me at all. Shoppers beware of this fraudsters. I was on call with customer service explaining my issue. Owing to the ongoing pandemic I cannot lose any money…They wouldn’t bother to listen. All she said repeatedly “I apologize you are unhappy with our service, we aren't allowed to refund more than 30% of the money”. Fabric quality is pathetic, the colors are so different from how those are projected online. Fitting is worse. Overall it was very disappointing experience!!

I made a purchase from New York & Co online and returned part of the order. It's now been 90 days, and I still have not received my money back. It took 3 emails, 8 days and a threat to go to the Better Business Bureau before I got a single response from customer service. The rep simply told me to wait longer for the refund. It never came, so I emailed again. Days later, the company responded and claimed they'd refunded the amount owed me. However, there is no refund in my account. My bank investigated and confirmed no record of this refund. When I reported the bank's investigation back to New York & Co., I got a templated reply that did not actually address the missing refund. Now I'm out the money AND the time it's taken over 3 months to deal with frustrating customer service reps. I will never be a customer of New York & Co. again.

I sent my return back 2 days past the 45 day return policy and it was rejected. Merchandise is "being shipped back to me". My return was based on the order date not the date it was received (which took 10 days for me to receive). The supervisor would not make any exceptions during a national pandemic. People are sick and cannot abide by company rules, and now I have to pay for the merchandise that is not the quality it once was and way too big on me.

I did some online shopping at New York and Company. I purchased 13 dresses, 5 were the same in different colors. After wearing the first dress, I washed it and it shrunk and the seam started to come apart so now I have 13 dresses that I can't wear. This was my first time shopping at New York and Company and it's my last time.

Customer service experience is a nightmare, there’s always a language barrier with the agent and during both experiences the agent was unable to resolve the issue. I’ve called twice for the same issue and no matter what time a manager is never available. I’m no longer doing business with New York and Company.

I did order a beautiful dress, but unfortunately was extremely long for me! I returned it, just to find out that NY&Co returned just a fraction from what I paid! Somehow they charged me three times shipping & handling! Seriously! Called the customer service… very unhelpful!!! Bad, bad customer service! Stealing money from people who trusted you… way to go NY&Co!!!

I ordered a pair of boot cut yoga pants online. They said in the description size was true to fit. I ordered my size and they were way too large and too long. In their ad they said free returns, so I returned them. They cost 10.54 were never worn and returned the same day I received them. It took 4 weeks to get only 3.67 back. They kept 7 and I have nothing to show but a bad experience. I will never shop with them again.

I placed quite a large order in May 2021 and had to return four items due to a sizing issue. I returned them on June 1st, they were received on June 3rd. It is June 21st and I have yet to see a refund. I just called customer service and he said it would be another seven to nine days for a refund and that is him expediting it! I should have seen a refund already, now I have to wait basically a month! I am so angry and will never ever order from this company again which stinks cause their clothes fit me so well. I am so disappointed. Awful return process. If you order from them make sure you LOVE what you get.

I ordered several shirts from this company several weeks ago, in fact almost 30 days. I have emailed them at least six times and I don’t get any information other than it’s been delayed we’re running behind etc. I have asked them to provide me a tracking number and ship date. That was a week ago. I have still heard nothing from them. I left another email today So I will wait to see what they have to say. I spent a lot of money for these items that I needed for a trip I plan to take in a week. Very disappointed with that customer service. No information, no real person to talk to, no phone number to call and just absolute non-caring for their customers. I would not purchase from them ever again. And if I don’t receive my items in the next week I’m demanding a refund. They claim to be a company that’s ran by veterans. I don’t believe that any veteran service company would provide customer service such as this. Very disappointed.

I paid extra for expedited shipping but they waited 5 days before they even bothered to create a shipping label and ship my online order. You are mislead to believe that if you paid extra to do 3, 2, or 1 day delivery the order will arrive within those time frames like other online retailers but nope, that's not the case with them. The order will sit in a warehouse hopper until someone decides to pick it and it could be days after placing your order before that even happens. They don't have a problem charging your credit card right away though. Do NOT trust them to get your order out in a timely manner. They have zero sense urgency to get online orders shipped.

I would not recommend this service! I have tried to cancel my subscription twice only to be charged again. I was also given information on how to keep a garment, but I was then charged triple what the cost of the garment was originally. Worst customer service ever.

I have placed three orders with a live agent and ALL three times the order arrived incorrectly. The first time, I placed my order, two of the same item were delivered, when I specifically told the agent on the phone the CORRECT order which she repeated back to me. The second time I placed the order with a live agent to correct the first order, I found out that the original item I had ordered was NOT available in my size. So not only did this company make a mistake in my first order, I was unable to order the item the second time around in my second over the phone order. Last, I finally received the order from the second time I called, but then I received an EXTRA item that I did not want. When I called customer service they had NO record of the THIRD shipment. The physical locations of this store have closed. The company should close their online shopping to save the public from the HASSLE of the inexperienced online agents.

I have been a longtime NY&CO card member until a few weeks ago. I closed my account (with a zero balance) due to the unprofessional and unfriendly customer service received. Following my phone call during which I closed my account and the customer service person assured me the balance was zero, I received a letter from NY&CO stating that I have a $28.06 balance and I’ll continue receiving monthly payments until balance will be paid in full. Also, the letter states the 4 main credit bureaus will be updated in regards to “my so-called balance”. I tried calling without any luck. I have no words to express my disappointment and dissatisfaction with this company. I cannot bring my business to an insensitive company especially during the current hardship created by the Pandemic.

I was dissatisfied with the fabric of the Cheetah Yoga Top and attempted to return it. I read on the back of the receipt that I had 45 days to return the item. I later discovered that only 15 days were allowed when the item was returned back to me. Had I known that I only had 15 days, I would have returned it within 15 days. As I reviewed the back of the receipt it states: "Online Return Policy: If for any reason you are not satisfied with any item purchased, simply return it within 45 days of the order date to receive a refund at the net price (after and/or discounts). Other than defective items, all merchandise must be in its original conditional (unwashed, unworn, & price tickets attached)." I followed the instructions on the back of my receipt and NY&C refused to follow THEIR documented policy. This concludes my online shopping with New York and Company. I am very dissatisfied with this situation and deception.

I placed an order for "October girls" t-shirts awhile back and I have yet to receive them. The reviews show that this company is terrible, slow, never received item...and others are it's great, fast, efficient and "I will re-order again." Going through my info, I'm not finding a tracking # but I receive almost daily email offers. I guess there's still time to not completely slam them but the items sure haven't arrived yet so fingers crossed.

After placing my order, it took over the price matching period (7 days) to get delivered to my house (delay due to COVID-19?) so I they won't price match my items (now 50% off). So after the third automaton supervisor (I can't think for myself) who got why this is a problem but 'their policy is 7 days'. I hung up. Waste of time. Never buying from them again. This is why they are in bankruptcy. Not so sorry to see you go.

They promote City Cash to use later if you spend a certain amount within a time period. When it's time to redeem your reward they send bogus $15 city cash coupons with codes that are not valid. It's a scam to get you to spend money. The quality most items is poorly made. A pair of pants ripped first time wearing. I didn't notice right away because they were loose fitted design. So embarrassing to be @ work with ripped pants.

I have been a loyal NY&C customers for many years and have always loved their clothes. Although lately they have become borderline bizarre. My issue, however, is with the coupons. I get excited every time I get a coupon in the mail and can’t wait to use it. The last few times I have tried to use them I can’t because everything is already on sale. And I mean everything! If it’s not at a sale price and marked BOGO or some special offer. None of which can be applied with any coupon that I’ve tried using. This needs to be fixed. What is the point if sending out coupons at all or having special deals like “spend $100 get $50 off”. I have tried and tried to find items I can use in order to apply the special deal or coupon to no prevail. This is a huge flaw and extremely infuriating????

I ordered five items from New York and Company online; on January 2, 2020, which was 10 days ago. I signed into my online account, to attempt to track my order, as I feel the package should have arrived by now. I was unable to track my package, as no tracking information was available. I called New York and Company, and spoke to someone about my items. I was informed that my package was delayed, and it could be up to five days before I received it. That would be a total of 15 days, that I’ve waited on a package. I asked could I cancel the order, and was informed that I could not cancel, since the package has been shipped.

The manager at Polaris is very unwelcoming. I went for an interview and their behavior was tremendously rude. They are not helping. There are 2 people, Morgan and someone. They make faces. They interview on the basis of what I have no idea and they offered a low rated pay. I being masters in HR they treated me like garbage. Please do not go here for interview.

I used to love NY & Co. clothes. However, in the past few years, the clothing styles have just gotten so ugly. From the prints to the colors, it's so flashy and gawdy looking. Also, their jeans never fit me well, they're always a size too big in my lower legs. I'm really not a complainer, I just want my old NY & Co back. I have one more payment left on my store card, and then I'm closing it.

Like many had been saying, this company is awful. They tell you unlimited exchanges but that is #falseAdvertisement and should not be allowed in any business. You will only get 6 garments a month no matter how you do it. I am an avid subscriber on rental and I currently have rent the runway but I had Gwynnie Bee in the past. With Gwynnie you get at the most 8 garments a month and I was expecting at least that. I got to wear 4 since 2 I had to send back because I did not like the fit. And they will NOT send you any garments to replace the ones you are not wearing. Unlike the other services that do. I would say the clothes I got to wear were cute. But not worth the money. I pay $54 for 4 NO LABEL garments. With Rent the runway I pay the same amount per garment with the huge difference that I got Oscar de la Renta, Halston, Kate Spade, Gucci, Tory Burch and Furla. Like I said, SKIP IT!

After paying and paying my card on time, out of nowhere they decided to lower my credit limit. I complained a few times about ONE time their website was down when I was trying to pay right on the due date, and was unable to. I was told over the phone to pay the next business day by phone. I did that, and lo and behold, they charged me a late fee because their website was down, not my fault! All Comenity websites were down that day. I had send a few emails with screenshots requesting my late fee be reversed. They did after a few emails. but, a few days later, I get an email that they lowered my credit limit. Giving me a BS line that my credit is not good enough and therefore, that was the reason. Ha! It is because they were mad that they had to refund my late fee. This will be it for me. Once I pay this card off, I am done. I love their clothes, but not at this hassle. No thanks.

This store has the worst customer service I have ever encountered. I tried to order a dress 3 weeks and 3 days ago. When it never shipped I contacted via phone, email, and Facebook. For 2 weeks I was lied to about the status of the dress. Now they finally inform me it has sold out. It was not sold out the day I ordered. Had they admitted the order had not gone through and credited me and had me reorder when I first called I would have my item. Instead they just lied and lied. Even yesterday day I was told by one person sold out and then a manager gets on the phone and tells me, "Oh no I will send it to you express mail. You will have it in 2 days."

I received NYCash from purchases I made in November. You get $10 cash no minimum purchase. I went to the store to redeem (can't use online) and found out you can't use on items that end in .99 (this was 70% of what was available in the store). If something was a percentage off you could use the cash but you would have to forego the discount. So if an item was $90 using 50% off if would be $45. If you wanted to use cash and had 4 (can't use more then 4 at once) it would cost you $50. City Cash is a HUGE SCAM as you can't sensibly use it in store during the time period it is valid. They are using the coupons to get you in the store and hoping you will stay and spend money even after you find out you can't use the cash you were granted. HORRIBLE PRACTICE!!!

Shipping department is so efficient in doing their job, My shirt arrived on time and for the price it's perfect, This is good for gifts to love ones. They will surely like it like me. I was able to wear it on my birthday **. Love love love it.

I wish I can rate 0 Stars. I am absolutely done with NY&CO and it pains me to say it after over 16 years of being a loyal customer. I am paying my card off in full and closing it and will find new stores to shop at. I placed an order at midnight, somehow it disregarded my default address and is being shipped to an old address. Customer service says no one in the company has access to make changes to orders and the only thing I can do is call UPS to intercept it. On top of this, the app is absolute trash and does not allow you to update the address to remove old ones. Store customer service has gone to the dogs! Retail will be a thing of the past in the next 15 years, you would think the company would step it up with all these store closings. Clothes from Amazon are better quality anyway.

The clothing retailer has a great variety of colors and designs. I really love the fact that I can shop for pants and jeans to fit my curves, and they offer most of their jeans and dresses in tall. There are a variety of tops to match pattern pants. I have jeans and pants that I have been wearing for years, and they have not worn out.

I ordered an extra large and it fits perfect. I have washed it a few times. There is no shrinkage. It still looks good and great fabric. I am a very satisfied customer and will be ordering more shirts.

I tried ordering 1 shirt to make sure it will arrive on time before I order in bulk, and good to know it is delivered in 3 days. Would order online again soon. My other friends order from them and also it delivers in 3 days time.

I love shopping this store, I am 59 years old but I Love style, In shopping this store I can stay trendy in so many of my clothing items, but I dont have to look like a teeny bopper, At this age I have no plans to look like a old lady, New York and Company helps me to look lovely at allll times, but never be mistaken for a older lady trying to dress like a little girl.. Great job New York and Company.

DO NOT GET THIS CREDIT CARD.

I love shopping at New York and Company online and in store. They have lots of colors and styles to choose from and it makes shopping enjoyable but recently I have something important happen that I want to share. I purchased three pairs of Signature Fit/Average Straight leg pants size 10. I washed them all at the same time. They are now all three different lengths. Length 31, Length 32 and length 29-1/2/ I don't know what else to say. I also ordered four other pairs online before I washed these three and now I am worried about what will happen with those e

I purchased a pair of audrey pants ****(tan) size **. I came to the outlet in the Bergen Mall where I always purchase to exchange for the same pants in size *. Unfortunately I do not have the receipt. Because I do not have the receipt, I was told I would be given the lowest selling price. I was offered a $*.** credit. This is ridiculous because the pants are currently being sold for a higher price. I have been a faithful customer since it was Lerners over ** years. I do not understand what is happening now. This is not the first time I have encountered problems with exchanges at NY&CO. The two previous times I have just gave the items as gifts. But no more. I would like to receive the exact same pants in a size *. Moving forward, I will rethink making any more purchases at NY&CO.

Great online service and delivery is quick. Some of the items are a little pricey, but just wait for a sale! They have lots and coupons! The return policy is awesome and so easy too, really an all around great experience.

Please do not purchase from this company. The merchandise does not wash well and falls apart. The shipping is a nightmare. The product will say delivered but is not. The customer service is horrible. They put you on hold multiple times, can't find your order number or tracking number. Your order is duplicated and you can't stop it even if you call immediately. I will not purchase from them ever again and I am trying to save anyone else from this as the ads are everywhere and they send you so much emails that you find yourself shopping when you know you should. I have stop the ads and stop email delivery and want to spare anyone else this horrible experience.

After ordering a dress a message popped up with a code to use for 50% off. By then it was too late. It's either on sale or it's not. I called customer service, customer service treated me like an unwanted customer and then suggested I send it back and reorder. I needed it for a wedding the following weekend. I have been a customer for over 20 years. I wouldn't even mention this if it was an isolated incident. It was just the one to put me over the top.

Horrible horrible! Do not obtain a credit card from them. They charge ridiculous fees etc. Worst credit card experience of my life! Initially got the card as a way to build credit. Boy, oh boy was I mistaken!!! All I can say is either pay cash, but never credit! Good Luck NYCO!!! I praise gawd I’m done with you guys!!! With all those fees I do hope the nasty reps are getting a good salary out there in Ohio????

I ordered 10 items online and paid $9.99 to have it 2nd day delivered as I was going to be out of town in three days. The order showed up late while I was in CA and I had to have a friend pick it up. When I tried on the clothes I was disappointed with the quality and fit. This is the first and only time I have bought clothes here. I kept one pair of pants as I was going to have to pay for shipping to return them. The other 9 items had been sent together so I paid the $6.95 shipping fee. It has now been over 2 months since sending back my return and they have not refunded 2 of my items, $60 total.

I have shopped at NY&CO for decades. I had a terrible experience in the late 2000's and stopped shopping with them for quite a few years. Well, over the last three years I started shopping with them again and even though the majority of their products are poor quality and do not fit well, I'd somehow find a gem in every order that made it worth coming back. I recently sent a return back through the mail with a request to exchange one shirt and I never received the exchange. When I inquired about it they said I never sent the shirt back, which I did. Then on a different mail return they sent me the product back and said I was past the 45 day window (which I wouldn't have been had it not taken them over two weeks to process my return)! So stuck with a product I can't wear. And the straw that broke the camel's back happened this past week.

I have experienced discrepancies with my Online orders with NY&C for over a year. The first tjme I paid for the dress in a store and was told that I could go to another store and pick the dress up, WELL that was a problem. The store didn’t understand how I could pay at another store and pick the dress up at a store that had the dress in stock. After dealing with the store and calling Customer Service I was finally allowed to get the dress.

Very upset customer. I purchased 3 14 tall pants. I wore them and got a lot of compliments. The fit was perfect. The length was even better! However, once I washed and dried the pants they’re now 2 inches shorter! The shrinkage is horrible. I basically gave New York and Company $70. I’m pissed up because I can not nor will not wear flooding pants to work! Especially, when I bought the size I needed!

I guess I should have read these reviews before purchasing with New York & Co. I will never purchase online with them again. When making my order, I was going to buy an XS, but there was a True Fit message that suggested that I order a Small. I entered my measurements and again it suggested that I get a Small, so I did. However, after waiting a week to receive my item, when I tried it on, it was too big. At first, I tried to exchange it in the stores. I went to two different stores but they didn't have my item in my size. The representatives in the store were not friendly and did not ask to help me. So, I tried to exchange the item online, but there was no exchange process listed.

I shop quite frequently at New York and Company. I am a realtor and I like to look professional at all times. I always receive compliments on the clothing I purchase. I normally order online because they do not carry a lot of merchandise in my size (XS) in store. I wait until the clothing and jewelry are on sale - they have fabulous sales. If you combine earned City Cash with their sales then you get a lot of merchandise at a steal of a price. Sizing can be somewhat inconsistent. Their jewelry is gorgeous but some do change color after several wears - Not a huge deal for me because I purchase them all when they are on sale for $5.

Purchased several items on April 24. One of them was a dress. Wore the dress once. Washed it as per manufactures instruction (because I really love the dress). The dress become undone at the waist at three different places. Brought it back to the store with the receipt on May 23 and they will not refund/exchange it. The reason the tag is not attached. I’ve been purchasing NYC clothing for years and I’ve never had this issue. I will not shop at NYC again. I do not have money to waste.

I started shopping at NY & company last year when I wanted to upgrade my work wardrobe. I purchased many items but I didnt check the materials . I noticed when I wear the shirts I sweat alot and it shows right through..I mean the whole back. I just recently purchased 6 new spring dresses and the same thing happened. I checked the labels and it's all cheap polyester from China..nothing breathable at all. For the prices they charge I just cant belive the poor quality ..unfortunately I will have to stop shopping with them..$89 per dress and they are such bad quality..

I have been a customer since 2010 and have a NY&C RUNWAY REWARDS card. I was denied a return for defective item. I have ordered thousands of dollars in clothes on my card. This February, I ordered 6 pairs of slacks in different colors and the only pair I didn't wear was the white pair waiting for spring. When I finally pulled them out to wear, the material on one leg was ripped. It had been 60 days. I called Customer Service who isn't very friendly. I was told the 45 day return period is strict even with all tags attached and I would not receive a refund but should regift? After escalating to a supervisor, he quoted me the same strict return policy which used to be 90 days and offered 20% in refund. I took it but will shop elsewhere in the future.

I have been a customer at New York & Company for many years and also had a store credit card. Last year, I had several issues resulting in me making late payments with this card and a few other credit cards. However, I have been working hard to pay off this debt even paying off the New York & Company credit card. During this time my credit limit was lowered twice. I had actually not used it because I was trying to pay it completely off. The first time it was lowered, I had already paid off half of the card, the second time it was lowered, was after I paid the card completely off. According to customer service, the company reviews your credit ever 3-6 months to determine your creditworthiness. The problem is when you are trying to rebuild your credit it does not help your score when your revolving credit changes so drastically in a short amount of time.

Poor customer service and scammers. Do not use your bank account and PayPal and gift card online. They will overcharge at checkout and you will not get your money back. SCAMMERS. Clothing is cheap and overpriced.

I made multiple orders last year, sometimes 2 or 3 back to back because I wanted a new wardrobe for work. My mom suggested NY&Co because she had their credit card. BIG MISTAKE. One day, one of the MANY purchases I made was out for delivery. Packages arrive around lunch time and are always there when I get home so I checking the tracking during lunch. To my surprise, my package was being returned to sender. For no reason! I contacted UPS and NY&Co customer service. The incompetent CS rep told me that she would not disclose why the package I had paid for (funds already taken out of my account) was returned to sender. She told me that I would not be receiving a refund. Okay no problem. I paid through PayPal and they have always been helpful with difficult sellers.

I was returning items purchased online, and the sales associate, TJ, apparently was not happy with my returns. He asked if I had kept anything from the two orders. I'm not sure why that was any of his business, but I told him I had kept one item from each order. He said the company would flag me because of my returns and ban me from online shopping. He completed my returns, but his demeanor indicated he was perturbed. I thanked him at the end of the transaction, and he did not utter one word in response. No "thank you," "you're welcome," "have a nice day" or any other response.

I've been a customer with New York & Company since they were Lerner (90% of my clothes come from this company). When they were Lerner, an item did not exceed $50. Now, it's like the company constantly raise their prices to gain from their items that are on sale. I was currently online and an exact shirt I paid $15 for last yr (on sale) is now $29.99 (on sale; regular $49.99). I'm talking about a basic shirt (nothing fancy). My advice to the merchant is, stop with the overpricing. If you're going to have a sale, shoppers need to feel as if they are saving. People like myself who have shopped with this company for years know when your prices are be raised just to make the money back from sales. Basically, it really isn't a sale. Take the true price of the item then mark it down. Don't raise a t-shirt (or any item) price $10-$20 then mark it down to a $5 discount because in reality you're getting the actual price.

NY & Co charges late fees immediately if payment is not received BY the due date and before 8pm central time. When you open the account they NEVER say that. On my first statement received I paid my full balance by 10pm. The follows month I received a $27 late fee. I called them to see if the fee could be waived since it was my first statement and I wasn’t aware of the posting times. First it was really hard to talk to a representative. The automatic system is the worst. When I was finally able to speak with someone it was not a good experience. They don’t care if you’re a loyal customer, if it’s your first time nothing matters. I closed my account and will not be shopping with them anymore.

I ordered clothes online. Tried them on and the tops didn’t fit well. Circled all three items on the invoice as requested by New York & Company. Shipped back to them with their own label. Two days later I received an email that my account has been credited for one item. Contacted their customer service and emailed them. I don’t know how many calls I made to them regarding the matter. Not a single day did they contact me to tell me what was the status of the investigation. In my mind they basically concluded I was lying. I had to pay the full amount for items I don’t have and close the account which will affect my credit. This company is nothing but a scam. It never occurred to me that anything like this could happen. THE WORST CUSTOMER SERVICE EVER!

I have been a loyal customer with New York and Company for several years. Trying to exchange two pair of shoes has been the worst experience I have ever had. *Big Alert* Their footwear is not true to size.

NY&Co charges late fees immediately if payment is not received BY the due date. There is no grace period, and they are not understanding of any type of situation which might cause your payment to be late, internet outages or being out of the country. Sure, you can pre-schedule your payments, but this is not convenient for some people including myself, as I prefer to choose how much I pay every month and this is often over the minimum payment and based on my budget for that month and the next. I will be closing my account with this company after I pay off my balance.

I bought a pair of pants for $15; I was told I could get a refund within 45 days of purchase. I went back 47 days later with my receipt, expecting to get a store credit. I was told the receipt had "expired" and they could only give me the lowest price the pants sold for, $4.99. I was not expecting anything other than a store credit for the $15 I paid. I had the receipt showing the amount I paid! I have been a customer for some years now and have their credit card. Never shopping there again. I earn my money honestly and I don't appreciate being robbed.

I would like to make you aware and lodge a complaint regarding the service I have received while trying to redeem a coupon that your company sent to me to celebrate my birthday. I have tried for the better part of two weeks to use this coupon and yet have been unable to do so. I have tried to find something in the ONE store that is within 300 miles of my home which is nearly impossible considering there is nearly no stock in your store so I am left with trying to redeem online. Yet I cannot because everything is one sale and apparently even though there are no exclusions written on the back of the card you are unable to use if the item is on sale which of course every item is on sale online so therefore I am unable to use the coupon.

Came into the store located in Jacksonville Florida at The Avenues Mall. This store is absolutely neglected. There are major dust balls all over the floor, under the clothing racks and in the corners. The pylons are badly chipped and pieces of the corners missing from them. There appears to be hundreds of pieces of tape still stuck to the walls that have never been removed from past displays. There appears to be black paint drippings of some type located all throughout the store on the tile floor. There are numerous tiles that are chipped on the corners and cracked. One wall has the top layer that has been ripped off from very sticky tape it appears and showing brown spots of wood underneath. Have numerous pictures, just not sure if I will be able to post on this site. My wife says that she will not be coming back.

I ordered an item during their buy one full price get three free promotion. After my order was placed one of the free items was canceled by the company. Since that wasn’t fair I contacted customer service and was told to purchase a new qualifying item and I would then be refunded for it. I did this, purchased a qualifying item that was even less than the canceled item, and when I was refunded I was only refunded for about half of it. I complained to customer service and said that wasn’t right, it was a replacement for a free item and they gave me some ridiculous explanation about calculations and percentages based on the full price item. I went back and forth trying to get them to understand and they simply did not. I will not shop there again and the quality of their clothes is very poor to begin with for the prices. Awful store and customer service. Avoid at all costs!

Nice clothes, good price. Their customer service is ran like it was the 1980's. It's going on two months and I still have not received a refund for an item I returned. Everytime I call, they give me the run around telling me the refund was applied, then the refund was not applied. My shipping and return label was free but now they want to charge me $7 for the return label when I was told that whether I return it in the store or the mail, it will be free. Well that was a lie. I have had no choice now but to file a dispute with my credit card company to get my money back. This process is unacceptable and they run their customer service department with 1980's technology.

You had two people working and one lady who was nice at the register with 10 people in line. The other lady who was a manager was so rude, I heard a customer ask her a question - the manager said to the customer with a loud voice, "You have to look for it and if you don’t see it I guess we don’t have it." Then the manager stormed through all of us in line yelling, "Excuse me." I will never go back to Christiana Mall New York & Company again - very nasty management. Horrible 1st experience. Store # 784.

I stopped shopping at New York & Company because of the cheap material. I made three purchases a couple of months ago, shirt & pants barely worn, and the thread started to unravel. Most people would say, "Just take it back!" Who has the time to waste. Their clothes are too expensive for the messiness. I prefer to just not shop there.

I have been a customer with New York & Company for many years. Even when they were known as Lerner New York. I am always ordering from them at least once a month. However, I recently purchases 6 pair of pants from them and had to return 3 pair because they were too small. My complaint is that they immediately take money from your account or bill your credit card but it takes them forever to refund your money. I have called customer service three times within the last 5 days and have been told my refund is processing. I used their return label and tracked my return and they have received it. I haven't received an email from them yet. Every time I call customer service, I am told it's processing. Why can't I receive any answer regarding my refund or do they just keep your funds until they decide to refund you? This is awful. When I made the purchase, New York & Company did not have to wait on my payments.

I ordered two pair of pants - one in honey gold and the other in dusty rose. They look beautiful on the online site catalog. When the honey gold came it was a weird-looking yellow material and color inside the bag that I received the pants in was a return label (hassle free) when I returned it and it was processed. I paid a little over $20 on sale for the pants but they credited only $14.95.

I ordered a November shirt for my Birthday. I ordered a 3x. I wear 2x-3x in shirts. I received the shirt after waiting almost 2 weeks for them to ship it. The shirt is way too big. A 3x looked more like a 5x, so I emailed them and called. All I wanted was to return the shirt and get a refund, they kept giving me the run around. I get a email stating they sent me another shirt that I didn't want. All I wanted was to return the shirt and get a refund. This is the worse company to buy from. I will never order from them again.

First of all, I would like to start by saying, I consider myself as a very good customer of NY & CO. I place anywhere from 1 or orders a month. Here is what I do not like... I purchased a dress on sale for $44.47. I checked the website a few days later and noticed the dress was now $22.47... ok, so I tried to reorder the dress so I could send the other back because I already knew from a previous experience similar, this company does not offer price adjustments (I will get to that in a minute). Anyhow, by the time I went to check out my cart was empty, I immediately went back to put the dress back in my cart and it was then sold out. I called customer service and explained my situation to her and requested a price adjustment. The c/s rep informed me that they do not offer price adjustments. I would have to reorder the dress.

Thanks for the crappy service and not posting my review New York and Co. You guys sent me a blouse filled with make up stains and didn’t approve my review because I thought the top was worn, way to go.

By far the worst experience ever. I received a $20 coupon via email and went to the Auburn Hills store same day to redeem the coupon. The clerk was unable to redeem the coupon and made a phone call to try and redeem manually. The person on the line informed the clerk that there was a glitch in the system and it would not be possible to redeem the coupon. I was told to come back in a couple of days. Okay. Well. I had ready selected $78 of merchandise, but you better believe I'll be thinking twice about spending another dollar at this god awful retailer. The coupon stated it is valid between June 25th and Sept 15th. You want me to drive up to the store and spend more money to redeem a coupon that should have been available to me to begin with?! I think NOT. To make it even better, I called the customer service line and they only assist with online purchases. NYC is a JOKE and I will not spent another penny at this crooked business! Shady!

I was a long time NY&C customer for many years, I have not shopped with your company in some time, and today my memory was refreshed as to why. I implore ALL of you to log on to the NY&C website and ATTEMPT to make a purchase. All of the advertised "doorbusters" will either be unavailable online, or when you add them to your cart they will have been removed when you go to check out. Most likely about half of everything else you have shopped for at regular price will be removed from your cart as well, even after going back and changing colors/sizes and you think you can successfully purchase an item - nope removed! Then as you check out attempt to use your NY&C credit card... hmm that won't work either. Well I guess it's time to get help from customer service via chat. How odd, after 25 minutes of explaining over chat your problems they can do nothing and advise you to now CALL customer service. OK.

I visited your store 106 in River Oaks mall on 5/27/18 at approximately 11:45 a.m. and I must say I am completely appalled by the level of customer service I received or lack thereof. Apparently my mom thinks I'm smaller than I actually am so for Mother's Day she bought me some jeans a size 4 and in actuality I need a 6; being that I work in customer service/retail sales as a store manager/District leader it is really hard to find time to shop/return/exchange. So on today I had a little time before I began to celebrate the holiday, so I decided I would exchange the jeans for a size larger at the River Oaks store 106 location because it is 5 mins or less from my home. I went to the store and as I entered there was a lady standing at the front of the store folding some shirts or something. I approached the lady and said, "Hi. How ya doing" because she never said anything to me.

I called to make a payment and their machine was screwed up and kept hanging up on me so I had to call back the next day. They still want to give me a late fee and if they take it over the phone $9.00. They don’t have respect for their loyal customers.

Well, I had given up on NY & Co. for many years until this past winter when I revisited their store. I got some pants that fit well in colors I could not find elsewhere. The sizing is incredibly inconsistent, however. I just went and picked up a pair of the same pants in a different color that I could not find in the winter. And I could barely pull them up! I did find a nice pair of walking shorts in the stretch blend that I can't find anywhere else, and they were on sale. But I'm still very much thinking of skipping this store again. Too bad one of their competitors, The Limited, is closed.

I have been a loyal customer for several years, as I really like their pants. However I recently purchased a pair that literally started ripping at the seams within a couple of washes. They refused to replace the pants even though I explained I would be happy with an exchange of their pants for the same kind, I didn't want my money back. These pants normally run for $45 or so and to me they only expect them to last 60-90, and if they don't you are out of luck. Luckily I only spent $15 while they were on sale. I cannot imagine if I had spent more money on something else and they said too bad. Just be aware when you purchase clothing. They will do nothing for you if it is over 2-3 months, even though you still have receipt and pictures, etc.

I have been a loyal NY&C shopper for years. I have their credit card also. I attempted to place an order online and it would not process, after several days attempting and many phone calls to customer service, a supervisor finally informed me that, I was no longer able to make purchases online, but was “welcome to shop at a store.” I questioned the reason and was told if you ever disputed a charge with your credit card company you can no longer make purchases online.

I was placing an order online and went to check out using my coupon. The coupon was declined. I chatted with one of their online agents who stated the coupon was turned off due to the overwhelming orders, even though the expiration hadn't expired. Poor Customer Service. No order from me. I'm going to email Gabrielle Union and let her know that she is advertising for a company that has false advertisement.

I used to shop at NY and Co all the time, and then quit out of frustration. The company has a habit of displaying clothes in the catalog and online that are not even available. It is extremely frustrating. However, there was a skirt that I fell in love with, so I decided I would go ahead and look to see if I could find it. GUESS WHAT... It is displayed in a new catalog they sent out and on the main page when you go to the site. However, the skirt is not available. I even took the time to call the online orders person and they could not find it either, and had no idea when it would become available. This might be acceptable if this was the first time, but honestly I have experienced this same phenomenon quite a few times. While they do have some very cute clothes, It just such a waste of time to even bother with them if they are not even available for purchase.

It started in December when I wanted to order some scarves online for my family that came out to visit me in Texas. When I finally tried to check out, there was an error that I cannot order these items. So I called the customer service line and they tried to order for me and it wouldn't go through. I reached out to my NY&CO card CS and they didn't see any problems with the card. So I just gave up.

They supply a return label but don’t tell you they charge you for the postage. Literally, there is NOWHERE that you are told there is a fee to return using a prepaid label! Customer Service apologized but said there is nothing they can do. She actually seemed embarrassed! Will no longer shop at this store! One thing I can’t stand is a company using deceptive practices. Another long-time customer lost! Too bad as the quality of the items I purchased is top-notch! NY&Co., what happens to quality customer service. You did not used to be like this. In the age of Amazon, this is not. Good luck!???‍♀️

The NY&CO in Cherry Hill mall is fraudulent. They mailed me a 10.00 use as cash no exclusions coupon reward. I went to use it on my purchase today and the cashier said I can't use it because my items are on sale. I said the coupon says no exclusions, plus the whole store is 40% off. She said yes that is why I cannot use it at all. I told her the coupon says no exclusions and that when will the entire store not be 40% off and she said not for a while and when I asked for a manager there was none there.

I was asked if I wanted a "Rewards" card and the cashier opened up a credit card. I asked her THREE time if this was a credit card that I was giving her my information for and EVERY time she told me NO that it was just a rewards card! I DID NOT WANT a credit card. I have contacted the store manager SEVERAL times, I wrote a letter to their corporate office in New York and nobody seems to care! If I make a mistake at work, it is MY responsibility to fix it. I cannot believe this cashier opened up a credit card in my name knowing I did NOT WANT ONE!

I placed an order today 3/2/2018 online with New York and company, after reviewing my order I noticed that the jacket was now 70$ off of the price I paid $89.00. I had the worst time speaking to both a customer service rep, and the supervisor... At no time did they even try to figure out what happened. I stated if they couldn't help me then I would cancel my order, I was told I couldn't cancel my order, I then stated I would speak to my bank and disputed the charges if they couldn't help me. I was told by the supervisor if I disputed the charges I would not be able to come back to their online catalog again. I stated then so be it, if that's the way they treat long time customers then I won't purchase anything from them. It was an awful experience. I've never had to argue with someone regarding an order. Clearly both the CSR, and the supervisor doesn't care about losing an customer.

I had used my rewards to place an online order. I took the time to register and update my address, etc. Click and submitted my order... Boom! A message pops up saying that, "This order and size is not available". I thought this is crazy. It never said that there was limited styles and sizes when I was shopping. I again went and placed my order and my rewards were not valid. I had to take an extra 30 minutes to call customer service to have them tell me that they can place the order for my items, but I will have to pay for the items with my credit card and my rewards will be reissued (up to 8 weeks) and credited to my card. I said, "No, thank you" and told them to reissue my rewards and I will place a new order after I receive them. Not too happy with how this issue was handled!

I ordered almost $300 in merchandise almost a month before vacation and it almost took that long to arrive coming from Virginia and I'm in Ohio. That is the best part of my experience!!! I returned a $90 dress, DID everything right... never wore it, packaged properly with the paperwork and return UPS return label provided. 2 weeks later, still no return, tracking says it's in Va... long story short called 14 times in 3 weeks, finally was told that I would receive a refund... just got an email telling me, they will not refund my money because even though it shows I returned it, they lost the package... wtf.

I have been shopping at NY & Company both online and in-stores since 2010. I have consistently found online to offer a better selection, in sizes, styles and workmanship. I remain the same XS size since 2010 and their clothes fit great for work. I always receive many compliments when wearing a NY & Company dress! As for styles, it is honestly so hit or miss. At times, there are many professional, polished dresses that I want and then I can go many months where I feel everything is so cheap and flimsy looking.

I had the worst experience I have ever had in a store (and I used to work in them back in the day) last Sunday and I will never EVER shop here again. I purchased an outfit for my mother in the days leading up to Christmas. I used gift cards that I received from my employer. One ran out so the cashier discarded it, and I put the remainder on another one. Fast forward to after Christmas. My mother died suddenly. She left very little life insurance so we had to pay the funeral expenses out of pocket, so our money was tight. Going through her belongings, I found the outfit with the tags still on it still in the gift bag. My sisters urged me to return it. I kept putting it off but finally decided to get it over with.

I returned an item I bought online which cost 29.99 before tax and shipping. The total I paid was 40.01. I only get a credit of 25.49, which is crazy. I was told by a customer service representative I was charged for shipping the item back. That's crazy, who does that. I paid shipping two times. I don't agree with that. I will not be purchasing any more from New York and Company.

Please don’t get this card. I have been a cardholder for 3 years. I have paid all my balances off every month and have never gone over my limit. Recently I received a notice from the credit bureaus that the credit limit on my NYC card had decreased. I called customer care and they could not offer me any information other than they reviewed my credit report in June 2017 and on Jan 11, 2018 decided to reduce my limit to $100. I have excellent credit scores. They still have not been able to explain their decision. They are not worth the hassle!

I love this clothing store; I have not complaints, however the credit card is a joke regarding the rewards program. NY & C always have some promo or huge sale and the rewards are NEVER valid! I recently received a $40 off coupon, with no restrictions, well guess what, was not able to use it!!! When you call customer service, they basically can do nothing nor can a supervisor. I got the CC mainly for the "rewards," I will not ever use this cc again, it will eventually cancel itself out!

On October 26, 2017, I went to return an item to the store, which was the amount of 15 dollars, in which I chose a blouse that the price was $49.95, but that day there was a New York promotion that the blouse came out With the 30% discount at $35 minus the $15 on my return, I paid by paying $20 with the New York & Company card. The statement tells me otherwise. They recharged the 35 dollars and they never gave me the refund discount, I have the proof of receipt. It was only those 2 transactions that were made that day.

I WOULD GIVE A ZERO OUT OF FIVE IF I COULD!!! I was offered to apply a credit card in one of their stores and they said they would give a 15% discount on my first purchase. Obviously, like any new customer I was attracted to the offer and applied for the card and was approved instantly, but I was told that card would be mailed to me. I offered to pay off the amount that I used from the credit card on the SAME DAY but I was not allowed to do it!

I've been a longtime customer with NY & Co. for over 20 years. I shopped both in-store and online with more online in my more recent years. We all know that they have different sales daily and therefore have or used to have a price adjustment policy. I just recently purchased 34 items online and the very next day, all 34 items went on sale. I requested to get a price adjustment through their live chat and the online CS representative said that they no longer do that. She said that I have to repurchase each item and return the higher price item in-store when I receive them. Yes, I can do that, but how inconvenient is that? Yet, the stores will still honor price adjustments within 14 days.

Returned damaged sunglasses to me and did not credit my account. I called immediately as soon I received defective glasses. Told I had to pay for return postage. Instead I used a return label from another NY & Co. purchase. To show their level of nastiness they returned the defective glasses back to me in a tattered box. I have spend hundred of dollars at NY & Company, but because of their defective product and disrespectful customer service, it no longer matters to me what they sell, because NY & Company has shown they are not worthy of me as a loyal customer. I was shopping at Lerner's when I was a teen. NY & Company has lost a customer for life. No way to try on glasses because of damaged frame.

BEWARE: I put three things in my cart and was charged for multiple additional things. I called customer service, which was more than a 10 minute hold time to be told that I had surpassed my 10 minute online cancellation period. I now have to wait until all my many items are shipped and then return it all the store which the closest one is 30+ minutes away. The customer service was embarrassing for such an established store. I will never order anything else online.

I’m an extremely loyal long time customer of NYCO for decades and also Runway rewards premium member. But I don’t think they will get my business anymore with the kind of ridiculous customer service I’ve been getting over the phone and also obnoxious manager I encountered at NYCO store in Harlem Irving Plaza (HIP) mall of Chicago. This is 6th time in a single year that my online order has been canceled out of unavailability. After taking the pain of browsing through the website and placing an order and an order # being generated, my order got canceled for 6th time saying “out of stock”. NYCO works on the business model of changing their prices every single day and sometimes few times a day but they don’t update their inventory only to disappoint customers.

I was shopping at Cross County Mall Yonkers NY seeking Black boots. I had shopped online for the past 6 years and decided to do "face-to-face" retailing. I entered shop early afternoon today. Establishment was quite empty. I was not greeted, by retailers. I asked for black boots which I wanted to purchase. I was directed via finger, by what appeared to be a manager to look under shelves on floor where boots were located. After a few minutes of bending, I told an associate, I recently had surgery; difficult to bend. She said, "oh I can help you with that." She proceeded to find my size and bring me to the dressing-room where I could sit to try boots on.

Been a customer since late 80's never problem with quality, last April purchased 2 pair of jeans and they've shredded. Called customer service 4x and emailed too everyone says they don't handle. BV/Westlake Mall team is the worst also, but now I might know why because the company has bad customer service and doesn't offer help or solutions.

I was on NY & Co. site for an hour choosing Christmas gifts and personal items for myself and not once was there an indication that the items were no longer available. Imagine my disappointment and frustration when after ordering 9 to 10 items, entered my credit card information, excited about my find only to see "Your order was cancelled due to NONE of the items no longer are available"!!! I was in shock and stared at the screen for a few minutes before I realize that my efforts were in vain. I WAS a huge New York and Company patron; however, after that experience my feelings have drastically changed. I would have been ok if while searching for these items I would have received some indication that they were unavailable.

I have been a loyal customer of New York for years and current cardholder. It is so disappointing that their customer service not only in the store but also over the phone is so rude and worthless. Every time I try to ask questions regarding my account, transactions, mistakes they make, or just about anything they try to dismiss you by giving you some other phone number. Then after contacting that phone number they send you right back to the same place where you started. These ladies are also extremely rude and have no idea how to treat their customers. I really like some of their clothes (some are disappointingly cheap though), but it is just disappointing how they treat their customers. I recommend shopping elsewhere unless you have the patience for these people and willing to risk it with some of their pieces.

I'm a good, long-time customer of NYC&CO, excellent status card-owner and recently purchased 4 pairs of the 7th Avenue Pants, which fit perfectly in the store, as usual. These pants have been the only ones that actually work for me. I usually purchase a few to last me a few years, then I'm good for a while. However, when I got home, took that tags off and wore 3 of them in the same week with confidence that they were just like the ones I had purchased before. I washed them according to the instructions, as always, but noticed that they were not fitting as they did before. They hugged my thighs too tightly. I, then, brought them back to the store to exchange them (not get a refund).

Tried to use NY cash coupons earned during prior purchase in Yonkers Central Ave store. Not able to due to practically all merchandise have some sort of "deal". Coupon cannot be used if items are already discounted. Everything is ridiculously priced and then discounted in some way so that you are not able to use worthless coupons.

I placed an order for 4 items which all said were in stock. I paid extra for 2 day shipping because I needed these items for a vacation. After three working days I contacted them by email to check status of order, never received a return email. I called them and saleslady said she did not understand why my order had not shipped and that she could go ahead and have it shipped out. She did mention several items were on back order. I told her to cancel the entire order because it would not reach me in time for vacation. She then continued to ask me if there was anything further she could assist me with, well yes, how about making this current order right. Extremely disappointing. After canceling the order, I then received an email saying that my order was still pending and would ship soon... it better not!

New York & Company Store visited on 9/4/17 located at 409 Gateway Drive Brooklyn, NY. I was disappointed about not being able to take advantage of the 30% discount for Teachers. I explained to the cashier that I do not have a Department of Education ID. I had misplaced it and am in need of a need ID. However, I offered to pull up my most current pay stub and/or my DOE email on my phone. The cashier spoke with a manager who stated that they can only accept an ID. I was confused by this because anyone who is terminated from the DOE could still be in possession of a DOE ID. A pay stub dated for 8/31/17 along with current emails for the new school year is more than enough proof that I am a teacher. Other stores have honored it and I can't understand why ** (Name of manager I was given by cashier) couldn't accommodate.

I placed an order, everything available when placed. I received a coupon to use as a first time customer, and I also was placing an order online with a link sent to order a specific amount for additional monies off. Needless to say, neither coupon code worked and when I called customer service to see if they could help me, the agent was rude, short and said read the fine print! She was of no help at all, so I tried to do my order again online and this time gave up with any discount as I really needed the items for an event. I placed my order and did receive 2 items later that week. But one item was missing. I waited a few more days and nothing. So I called customer service and was told "well your item is available, not sure why it hasn't shipped. I need to put in a ticket and see what's going on with it." I said, "no if it's available just ship it please." She said, "no I have to put in a ticket and someone will get back to you with in 12-24 hours."

I am on paperless billing; months ago I noticed they were charging me a charge ranging from 15.00 to 17.00 per month for an Account Assurance plan. I never authorized this plan, they apologized. Said it would be removed and my account would be credited. Well, to my surprise, I trusted them to take care of this matter, after all I have been a loyal customer for years. I find out they kept charging me and never removed the charges. I am disgusted on how they have treated this matter. I am waiting to hear back from them. The charges and interest I've been paying on these amounts... It goes back to Jan 2016. I will be canceling my credit card with them and will never shop there again. I will post this in every social media link I can find!

I ordered two shirts in store in May, after a month I called to see why I had not got my order yet since I got the e-mail weeks prior saying my order was shipped. Turned out that it was still in some other store waiting to be picked up for delivery. They said I would hear back within 24 hours regarding my order. A week later I had to call because I had not heard from them. They could tell me nothing about my order and so I asked for a refund. They said that they would put in a request. A few weeks after that I had not yet been refunded and had not heard back from them. I had to call again.

I order online item that I did received. Decided I wanted to return. Went back online to see what was their return policies. Per the item ordered it showed had to be returned by mail. There was no return label in package as stated online. I called customer service. Was told I could take item to the store. I said several times it said no store return then I was told the warehouse sends out labels with items so therefore since there is no label I need to pay for shipping and send back. I explain that I wanted a label so there is a tracking number and that NYC is aware that the item is in process of being returned. The CS person responded, "You can always call us and give us the tracking number and do you need anything else." My response - "NO." Item was paid per PayPal. Will get them to cancel payment.

I ordered 3 items on 6/18/17 for the weekend. My delivery was schedule for 6/20 and never came. UPS said my package was damaged with no explanation as to how and why. Upon calling NY&C cs dept. I was told by Jeremy, a rep, my order was return and items were no longer available with no explanation. They offered no resolution for their ineffective packaging error, or my inconvenience, to my satisfaction. They will not return my money for 5-7 days.

I ordered 4 items on the New York and Company website 05/03/2017. I noticed on 05/05/2017 that they only shipped 3 out of 4 items. I called them the same day and one of their online customer service agents assured me that all 4 of my items would still reach me by 05/09/2017 just in two separate orders. That was a LIE. I received the order that I had tracking information on which was only 3 items but still was missing 1 blouse. I called the same day 05/09/2017 and spoke to a young lady name Brittany. She informed me that the 4th item was at a department store waiting to get picked up by FedEx. I was aggravated at that point and asked for a number to the corporate office. She couldn't give me a number to the corporate office but gave me an email address. I emailed them several emails asking for a refund and they ignored my request.

I ordered an item which had delivery date latest by 17th. I waited until the 17th to email them because the tracking information they gave said only a label was created. It was never picked up by FedEx yet. When asked a question they said it will be delivered tomorrow. Next day I emailed again. Now I'm told my package is missing and they need to look into where it is. I emailed again next day to see if I can get any update. No response. I emailed again the next day, once again no response. I finally waited the entire weekend for them to email me back.

I have shop at New York and Company since it was called Lerner. In Mar I order 3 items. One of them was a pair of pants. I receive the other in Mar but the pants were missing. I call customer service at the time I was told that they no longer have the pants on stock that they will process a refund. Since I paid cash at the store they will be send me a check. It been 2 months and I have not receive my refund. I have been emailing, calling the customer service dep and they are just giving me the run around. I'm so very disappoint with NYC. I don't understand. If they are a big company why I'm having a hard time getting back my money. I don't know how to get my refund?

My bill's due date was Jan 28th. I made my payment on the same date it was due but did not realize it had to be done before a specific time, and now received 2 late fees because in my mind I had already paid off my account and balance was zero. I now have a balance of $51 due for TWO MONTH late fee! I called the help line for supposedly those with "financial issues" to then speak with a rep who stated he couldn't do anything for me, transferred me to a manager named Kathy, who tells me "Oh you still have a few days before its due." The point was I did not have the money to pay it, and if I'm calling for financial help it's obvious I'm looking for help with this bill, that I had NO IDEA. Luckily I have to say I called back, s/w a nice rep who submitted the issue to their manager... who was not Kathy. Now I wonder if Kathy is an actual manager there... or just a coworker who took the call to tell me the same response the previous rep gave me.

So I order 4 jackets online, 2XL and 2 small. Got my package today and I was surprised to see that not a single item was the one I ordered. Instead of jackets they sent me 4 medium thermal shirts. I called the customer service and that lady was like, "Oh your jackets were back order?" "Ok so you will just send me anything you have in stock?" That is the most stupid thing ever happened. If you don't have anything in stock return the damn money instead they send me some garbage stuff. Now we have to pack all of them and go to UPS store to send it back and I am not sure if I am hoping to get my money back but that's for sure. I will never shop from them again.

I purchased some items online which are too big, I called to do exchange and lady told me they no longer do exchanges you have to pay again for the items and then send the returns back. I asked why were they making it so inconvenient for the customer? I have truck placed my final order with New York and Company. Oh and can't take to the store either. Lady said that if you purchase online you have to send back by mail. I can no longer spend my money with a company that will go out of the way to make it inconvenient for me.

This has to be the very worst company I have EVERY ordered from. Not only are their policies ridiculous, but their customer service people are mindless robots. No explanation, rationale or reason. On Jan 2, 2017, I ordered 1 top, 3 sweaters and 3 matching fleece pants which I had intended to give as gifts. About 1 week later I received a package which contained only the top. Not a problem as I'm sure the rest is coming in another box. A few days later, I receive 1 sweater. Still missing 2 sweaters and all three of the matching pants, I call their customer service. The girl I speak with advised me that she sees that I have 3 shipments arriving. One with a top, one with the sweaters and another with the pants.

I have been shopping at New York and Company since it was called Lerner. I went into the store and asked for Black Petite dress pants size 8. She said she would help look but she also stated I could probably use a bigger size!! I told her "No I don't think so." She said they didn't have any left but I found 2 pair in the rack. She said "Ya know we have a stretchy kind that would go right over your belly for hefty woman like you!!!" I couldn't believe she said that. I even said to her "I cant believe you just said that." I told her I weigh 130 pounds and I'm 45 years old. She kind of ignored me. I actually started to tear up. Another customer heard the whole thing and couldn't believe she had said that to me. Also the pants she was trying to show me you know for hefty woman were sweatpants when I had asked for dress pants for work.

On Jan 13, I was in New York & Co of Cumberland mall. I was looking for a dress for my friend baby shower... I like all the dresses in the store so I have to try everything before to chose one of them. In this moment I feel like every one working on the store start watching me because I was going the fitting room too many time, They think I am a thief... I feel very bad. If they have Doubts about me they can make sure with a Style tactless... The custom he doesn't have any freedom in the store. They have very bad customer service. I don't like the store anymore... Shame of them. New York & Co go to the hell... Ever never go there again.

In October I went to order few clothing items and the computer pop-up said "Can't total the taxes try back later." That happened 4 times. The last time I tried it said "Mismatched cart, can't complete order." So I left it. The following morning, I get 5 confirmations that my orders were placed. They charged my card $600. I called and they said they couldn't stop the orders. They sent me 5 boxes of the same orders. I kept one box and returned all 4. It's now January and I still haven't gotten all my money back. They put 27 returns on my card. Some were $8.00, $11.00 and it still isn't the $478.00 they owe me. I've called and have emailed them and after 27 returns to my card the total amount still not right. This has been the worst nightmare order and return I've ever experienced. Meanwhile, they charged my card $600 and 3 months later I'm still waiting for all of my money.

I went to the store today about 2 pm Friday Jan 6, 2017. My brother's 5 years old son feel tired and sit on one of the low display table where they put a few long pants. There are 2 Mexican ladies work at the time. One of them came to him and started yelling "This table will break and cannot uphold people". She said it in rude manner and mean. My nephew got scared and cried. That Mexican lady not even apologized. She just pretended nothing happened. She can tell my nephew in a nice way. I was standing there and listened to what she said. I used to buy clothing in this store. Since then I won't go there anymore. I bet if someone yelling to her or to her kids this Mexican ** will be so mad. I asked her name. She refused to tell me. The other lady she is Mexican too she just smiled and laughing, doesn't do anything about it. I guess because they are both Mexican (they have to defend each other).

Purchased a coat from New York & Company on Black Friday. I thought that I had bought a large coat but bought a medium coat instead not realizing that I grabbed the wrong size. On 12-10-16, I tried the coat on for the first time but removed the price tag from the coat. I noticed that the coat was feeling a little snugged on me and so I looked inside the coat and saw the size being a Medium. I called the store and informed them of the mishap and they said, that because I removed the price tag from the coat, I cannot return the coat. Mind you, I just tried on the coat, never gotten a chance to wear it at all and I can't return it. Now I am pissed. I am a 1 year NY& Co. credit card holder who has never used my credit card before until Black Friday of this year. Very disappointed in the return policy. Once I pay off my card (I only charged this coat) I am going to cancel my credit card and won't shop there again!

I purchased two pair of pants yet received only one pair of pants because they ran out. The packing slip showed two pair of pants. This has happened twice, and I had to call customer service to get a refund. They need to have the packing slip reflect the correct amount being shipped, and proactively notify and refund customers if they run out. Very poor service. I will never order online again.

I was at the Cumberland Mall store and stood in line for close to an hour. Cashiers kept walking away, chatted endlessly with customers, and were highly inefficient. There were more people working the floor than checking out customers.