Menards Reviews

Order a Plymouth Foam Garage Door Insulation Kit. This kit comes with 8 panels for my garage door. When it was delivered, 5 of the 8 panels were damaged. T delivery department did not even put my product in a box. The foam insulation kit was exposed and shipped that way. Of no surprise that it was damaged during delivery.

Naperville Menards at 715 Fort Hill Drive Naperville, IL. I went into the garden center for two ferns and three flower arrangements and I was denied my sale because my mask was beneath my mouth. I was maintaining 6 feet from everyone, talked to no one and avoided people like the plague because I can’t breathe with the mask on especially in the heat. I understand there is policy, however it is not a law to wear a mask and I was nowhere near anyone or endangering anyone’s life.

I up until today went to Menards in Belleville MI 1 a week and today was the worst I've ever been cheated and lied about at any store ever, today is 6-14-20, we arrived at menards about 5:35 pm walking in to the garden center we (my self and fiancé) wanted a bird bath for the yard, after we loaded up the bird bath I Rachel ** seen some lawn stones/decorations, seen the army one (I am a army veteran) and wanted it, figured meant to be since I was actually interested on the U.S. Army's birthday.

I was charged for an Item that according to them my bank denied the purchase but when I got to my bank statement it shows the purchase with the amount and date, but even with pictures they said they can’t do anything. I will try to purchase anything through their website.

Avoid their online store. I placed an order and ELEVEN days later received an email saying "there was an error" and my order was cancelled. No apology, no workaround, no offer to make good on it. Complete waste of time. There's no excuse for that in this day and age. I'll never use them again.

Ordered a vanity and it arrived damaged. I contacted Menards.. nothing for days. No replacement offered. Then they offered for me to return but charged me 75 bucks.. for a damaged item. I just want an undamaged vanity! Now I have to take to Fed Ex which isn’t even close by and it weighs probably 75 lbs. I asked about an exchange. They told me it’s better to return and buy again. So I can get another damaged vanity, get charged for it, and waste even more time. Completely dissatisfied with Menards.

I ordered a grill and they sent me the wrong grill. Now no one at the store can help me because you have to call and go through customer service. I have called numerous times and get no answer and no return calls. Went back to the store and they said they cant do anything for me. If you are thinking about using @Menards save your money and go somewhere that appreciates your business.

Few days ago, I visited Menards store in Ann Arbor, Michigan. They do have a variety of products. After finishing shopping we went to the cashier to check out. My wife picked a toy from the middle that had a pile of them With a sign $ 4.99, the cashier called som. I was thirsty that day, I took a bottle of water with me, on our way to the car, I tried to find it, but I could not, so I went back to the store & they asked me for a receipt which kind of made me mad & I walked out. I said just keep it. (I'm 74 Years old. Why would want to lie about a bottle of water.)

I am really upset about the whole experience, especially, that I wasted that much time and haven't had the result. I was trying to place an order online got really bad experience:

On the 12th of February I bought a sink from the Menards in South Haven, Mi. I was told the sink wasn’t in stock and it would need to be ordered. 3 months later I found out the sink won’t be in until July (They hope). The Man that called me (Mark) offered no apology, no discount, nothing. Needless to say, I plan to blast Menards on every social media venue I can possibly find and discourage anyone I know from shopping there ever.

Bought our lG washing machine brand new, four years ago, and now the motherboard is out of it. A 220 repair, left buying another machine, but not an LG. It would appear from other reviews, that it is great. Just sadly not our experience.

We ordered online for pick up. Some items were not available but they made that clear and did not substitute, which we were very appreciative of. When I arrived at gate 13, which was ingenious, they promptly brought the order out and let me know I had to get out to load it myself. So I did. But, I was surprised they did not just load it in the back of my vehicle. I had it open. I'm a senior and it was ok for me to lift the heavy things I ordered online, but not everyone who would love to take advantage of is service can.

I will NEVER shop at Menards again. I recently ordered an outdoor patio set on their website. It was not "bar height" (as I had thought). It was "bar style", so I refused the order and asked for a refund. There was nothing "special" about this. Not until I didn't want it. Original cost was over $1200.--They refunded me $900...25% restocking for a purchase made on THEIR website. Nothing on their website said/says this. I've contacted corporate...Waiting on response.....AND the $300+ money they "stole" from me.

I purchased something online and wanted to cancel the order. I tried to find a phone number to call. No luck, so I called my local store, again, ZERO help because all I got out of them as they could do nothing for me. Menards, join the 21st century and allow for personal contact. Now I will need to accept the package and return the item - how efficient and convenient. I feel like a VERY valued customer. (NOT) I guess I will need to take my business elsewhere where I am valued. Warning to others - don't shop online at Menards.

So as a customer of Menards for many years and buying many things from Menards I have never had an issue like this before. I have been treated with courtesy and felt that if there was an inconvenience it was able to be resolved with great customer service. Today was not one of those days. Ultimately my wife bought a brand new (in a box never been touched) tiller from the store in Baxter today (4/19/20). She brought it home and I went to go put it together for her.

Covid19. Everyone please say prayers for our Menard employees. They are busier than ever and restricted to 450 people allowed in at a time. They are not checking temperatures as they were advised to do. They are still renting trucks and tools as well as still doing returns. This is not safe. It's scary and the employees are getting pushed, yelled at and just overwhelmed. Menards needs to do more measures to protect its employees and guests. Corporate has been emailed and contacted but still not doing more to assure safety of their employees or guest because they are making their money so they dont seem to care.

I visited the Hollister, MO store on 4-5-20 and I was very unhappy with the customer service. As I run a local business I spend a lot of time in my local hardware/supply stores and I feel the treatment I got yesterday was not only uncalled for but was quite ridiculous for a company with the reputation of Menards. I spent several hours in the store gathering supplies, had carpet cut to fit and rope cut plus a few hundred dollars worth of merchandise. When I went to check out I inquired about a price match on an ice chest, I had found it online for 10 dollars less than it was on their shelf. The cashier (David) called over a manager (Steve).

The laminate flooring I ordered was shipped in the original cardboard box - not designed for shipping - wrapped in very thin cellophane paper which provided no protection whatsoever. I was asked to provide pictures showing the damage -which I did. I was then asked to repackage the product and take it to a FedEx shipping station to return to Menards. I complained about this and asked why should I be burdened with returning this item when the packaging supplied by Menards was non-existent/disgusting, resulting in the damage. ZERO response!!!!

I have submitted 3 rebates over the last few months. 2 in November 2019 and 1 late February 2020. These rebates are valued at over $600. The rebates were primarily for items that were on clearance but were advertised in "their" ads with the rebate. The response I received from Rebates International was they were on sale and not eligible. How can they advertise this and not honor it is beyond me. In addition over $700 of the HI stuff I bought in November wasn't on sale, still no rebate. If you want to challenge any claim you can go to arbitration against them but that will cost you ~$200. Sad they treat people this way. I will be filing another complaint with the BBB along with pics of me mailing in my rebates from February. Unfortunately I did not take a pic of the ad but they should have it archived or maybe inconveniently not, I'll have to wait and see.

Menards in Olathe, KS. On 3/28/20 My wife and I went to purchase a 54 inch wide laundry room cabinet, window film and a lighting fixture totaling over $220.00, for the most part everyone was friendly and professional up to the point after checkout when the courtesy attendant Noah wheeled the pre-assembled cabinet out to my truck to help load, once loaded he then proceeded to tell me that I could not park in the back of the parking lot and berated for 15 minutes. I called and spoke with MOD Lisa who informed me that she would take care of it.

Menards should be embarrassed about significantly overcharging for bleach and PPE face masks. Taking advantage of customers during the Corona virus outbreak. A dedicated customer NOW going to Lowe's & Home Depot

Me and my wife went shopping around to choose some cabinets that will hopefully last the rest of our lives. We settled on cabinets at Menards versus Lowe's and an Amish shop. So the Menards employee in the cabinet department took our order for The Rustic Hickory looking display they had and assured us that what we were getting would look like the display. This was my wife Christmas present. Her birthday is February 1st so before Christmas we ordered the cabinets. We were told it would take 2 to 4 weeks for them to get in. I was informed that they had arrived so on her birthday I had my adult children come over and we went and pick the cabinets up and took them to our house and proceeded to remove the old kitchen cabinets. Once our kitchen had been stripped down and the old cabinets basically broke up for disposal.

Waited more than 8 weeks to receive my rebate. Only to find out after making numerous non toll free calls to be told that they never received it and probably got lost in the mail, Can't be serious. How many other customers did they use this excuse with. Wanted me to mail copies to an address. WHY don't they issue the 11% discount when the customer pays for their items? WHAT A JOKE. They figure that half the people will not bother with the mail in forms or else forget about it entirely. WILL NEVER SHOP THERE AGAIN.

Usually everything is fine at Menards. However, their pickup stinks. Tried to buy a light on Sunday, but shelf was empty. Clerk said no more in back. Went home and found it online and ordered it, You Pull-Pick Up at Store. For this privilege, we were charged $1.40. They mysteriously had this light the next day, and confirmation e-mail said to pick it up from its normal location in store. Went there yesterday, walked to the department, but there were none on the shelf, so time wasted there. Clerk in department checked on it and said it was in the back at Pickup. So in addition to wasting time going to the department, I had walk all the way to the back, on the other side of the store, to get the light. And for this privilege, I paid an extra $1.40. Menards, take note: Walmart does not charge for Deliver to Store, and pick up is conveniently located in the front of the store. Not happy!

Purchased a front door from Menards that within a year the top of the door has warped out so that you can see daylight. I had emailed the store for help and I'm still waiting on a reply as to what they can do about this door. It has warped so much that my home security system cannot be armed when I leave the house.

I have purchased Old Mill 5 pocket lined jeans from Menards store in the past and was very happy with their fit and quality. The jeans I received from Menards during the last online purchase of the same mfg and style number are not anywhere near the same product. There is no manufacturer name, tag, or signature pocket stitching on them even though they were advertised as the same maker and style number. The material is not the same, the fit is not the same, and the signature stitching and name tag is absent on the product anywhere. I expressed my concerns to the customer service representative and was told that I received what I ordered and they charged me $24 to return them. The product was falsely advertised, and the product received was not the same as previously purchased.

Ordered grout Jan 15. On Jan 23 received a email telling me to pick it up Warren, Ohio. Called and I said, "I have purchased all my Power TEC grout from you guys for my business and you always sent it to my address in New Jersey and am going to drive 6 hours." She laughed. I said, "I need it right away for my customer" and she said, "I could overnight it for 63.00" which I called Friday morning Jan 24 and for 63.00 I received it on Monday Jan 27. This is poor customer service. I would not recommend this store to anyone.

Beware of Menards.com Policies. I used to live near a Menards and thought the store was pretty good and the prices were decent. I have moved far away from any Menards store and so I decided to use Menards.com and have the product delivered. What a disaster!! I ordered about $500.00 of their brand Patriot low voltage lighting. First they charge a handling fee of about 5% for the privilege of buying from them. They charged 3% more on sales tax than my state sales tax.

I place a $4700 flooring order online and $500 of that was for the delivery. The flooring was deviled to a warehouse about 40 min from my home. The delivery company then called to find out if I could unload the truck. I stated that no I was not able to do that (I am a 120 pound female) and that it was not an option. They said they would have to get Menards to approve the right equipment to be able to get it off the truck and into the garage. Great. Well then a week went by with no correspondence. I called the delivery company and they said they reached out to Menards with no response as of now. So I called and after a few hours was able to speak with someone who I was able to correspond with both companies via email and get the approval, approved. Great.

I recently placed two on-line orders to be picked up in-store. In order to get the items and quantity that I wanted I had to order from two different stores, neither of which were my local store. So naturally I chose the two that showed my desired inventory available that were the closest to where I lived but were still a good hour plus drive. When I arrived at the first store to pick up my order one of the items was incorrect. It was a hassle and a rather time consuming process to correct the issue and I was the one having to fix it. The employees were not very nice about it and it was the store's fault it was incorrect, not mine!

Wanted to buy a $114.00 door handle and needed it keyed the same as our other locks on Jan 1, 2020. The employee working the building and millworks desk was where we were to go to have this done. We when asked he outright said he was the only working, didn’t know how to do it, and had to help others so it would take a long time so no he wasn’t going to do it. No effort whatsoever on his part, we put the handle back on the shelf and walked out. We went somewhere else. What a joke.

Long story short, it cost me a fortune to fix all their mistakes. It took almost a year of fighting customer service to get my kitchen done. I was given NOTHING for the troubles they caused. Menards ordered my cupboards wrong three times, they over charged me on the returns, I purchased a fridge which was defective and froze all my groceries. The delivery company ruined my new floors when delivering the fridge and broke my door. My cupboards still don’t fit and they have refused to fix anything or offer discounts.

Placed an order gave them the shipping address and a different address for billing and they sent the order to the billing address. The shipment was 8 big boxes that were supposed to go to our company and went to the house and they put the boxes in front of the garage and now the lady of the house can not get in or out of her garage. Now our guys have to go to the house which is in a different town and get them on more than one trip. This is ridiculous! I emailed them immediately when I saw they were shipping them to the billing address and didn't hear back. On the 4th email they finally responded and said there was nothing they could do about it. The shipping charge was $109 dollars and gave us a processing charge and now we have to pick them up and bring them to where we need them. I will never order from them again.

We chose to go with Menards for cabinets we were purchasing to finish our basement. This was due to the price and delivery time. We were quoted 3-4 weeks after purchase for delivery. We purchased our cabinets on Nov 23rd (Saturday), and were told we would received a phone call in a few days to verify our production and delivery window. Here we are over a week out and NO PHONE CALL. We checked the website and our estimated SHIP date is now January 11th! This is almost 8 weeks from our purchase date. Double the estimated 3-4 week window we were told in the store. We understand due to the holidays the shipping date would fluctuate a little but this should have been addressed to us before we purchased our cabinets.

Menards treated me very dishonestly in both word and deed. They overcharged me for my countertop. Then they refused to give me my $265 rebate and basically ignored my inquiries with unresponsive answers. And they owe me for the Small Claims Court filing. Filing a action in the SMALL CLAIMS COURT did get their attention. They offered me $260 before the court even heard the case. I accepted the partial payment. Next, they tried to get me to sign a nondisclosure statement making sure no one would hear how the SMALL CLAIMS COURT got their attention. I refused that so I could pass this information on. (It is Case No. ** in the Franklin County (Ohio) Municipal Court).

I came to buy tube sand. I drove to the back. She told me to drive to the front, to buy sand. When I asked the lady in customer service where to buy sand, she said I had to walk to the back of the store to buy it then walk back to the front, get in my truck and drive to the back of the store and get my sand. I told the lady I'm going to a hardware store. She yelled at me as I was walking out the door, to never come back to Menards again. I went to the local hardware store, paid for the sand, and it was loaded into my truck. I will never go back to Menards again.

I have three legitimate rebate receipts all falling within the dates determined to be valid for the particular rebate and all within the the final mailing date for the particular rebate. Tried to submit them today and all were rejected. The answer stated the numbers of the rebates, **, ** and ** were not found. Tried again, same answer. The total due was nothing to sneeze at, something like $52.00. I understand they don't mind their own store when it comes to rebates. Maybe they should pay more attention because their employees in the store are top-notch and always very helpful (at least the people I've dealt with in South Suburban IL).

I ordered several of the same item on Menards website. The order, my invoice and shipping records indicate that three items were shipped. What I received however was one item sloppily packed in a small box. After much delay by customer service in completing my order, I was told that they were investigating “where the mistake was made.” I asked to escalate the issue and was given the same response. Still no response as to when shipment would be made to complete my order.

I visited the one in Richmond Indiana about two months ago. They lost money from me because their employees block the aisles. Went back because my wife wanted paint from there. Visit was Saturday November 9. Once again they lost money from me. Even had employees walk right out in front of me making me stop. And once again can’t get down the aisles then get to register and only one is open. What they do get bought by Walmart and to beat it all she sitting her big butt in a chair which took forever.

We went to buy a Blackstone 4 burner grill. The store had a 2 burner grill with a sign on top advertising the 4 burner is special order. We took a picture of the SKU number as we were told by an employee that we would have to order online. We ordered immediately. After receiving email confirmation we realized that it wasn't a Blackstone but a Char-Broil. Nowhere on the sign did it say that. Talked to the store and they could not cancel the order. We were told to do that online. We went online and followed Menards' process to cancel. This all occurred within 15 minutes of ordering. We searched and searched for a number to call and cancel but could not find one.

A veteran is a person who has had long service or experience in a particular occupation or field. A military veteran is a person who has served and is no longer serving in armed forces. I, as a veteran walked around the Hammond, Indiana MENARDS store approximately 45 minutes on Saturday, November 9, 2019, looking for things I needed. I was wearing my Air Force Veterans hat on top of my head the entire time inside MENARDS. NOT one employee that I passed, NOT even the cashier said, "Thanks For Your Service." I didn't even get a discount on my purchase for Veterans Day." As a veteran, I am appalled at the way I was treated at the Hammond, Indiana store. Shame on you MENARDS and your unpatriotic attitude.

Menards has almost anything you might need for your home. They have a good selection of things for the bathroom, kitchen, and yard all at good prices. Coupled with the occasional 11% rebate, the value is exceptional. The only thing I found lacking was the choice of lighting. While extensive, there weren't that many modern options.

I bought a jacket and some other items and paid with a debit card---the jacket did not fit right-s0 I returned it the next day---after 2 day when the money was not returned in my account---I called and talked to manager, who said it takes ten days--and it takes my bank that long----which is a lie-she said that's the way it is--no I am sorry on anything I do for you. Maybe that's why people are buying at Amazon--they return you money when product is picked up--same day.

I drove 60 plus miles to visit Menards about 12 years ago. Then they opened one a little closer and every time we went near there I had to stop. They finally opened a store here in Cleveland this year. I visit this store 2 or 3 times a month. They are not just a Home Improvement store but also carry groceries and a wide variety of pet supplies. Their prices are the best in town. Their employees are very helpful and friendly.

We totally remodeled our kitchen by cutting down the kitchen window to make more cupboard space, moving appliances to different places and creating an island. Thank goodness Menards was close by because we there a lot. Trial and error but we like the finished project.

Menards has fair prices, but the dumbest thing ever is the way they do rebates instead of sales. A person has to mail crap in to get rebates instead of giving discount at check out. What is even worse the rebates are only usable at their stores.

I really like this store. The products are good quality, the prices low and staff helpful. I don't have to walk around and try to find items. Staff finds me to offer help. The store offers rebates as well, where I get money to spend in the store.

They sell the worst products that don't work and then they put you through the ringer to get your money back and then you still will not get a full refund. I would stay far away from this store. MENARDS MOTTO IS WE SCREW YOU BEFORE YOU SCREW US!!!!

Love this store. Overall, the best value for your buck, lots of variety, even food stuffs. Staff are knowledgeable & very helpful. They always have what you need in stock. You can rent certain equipment as well. There's always a sale on one thing or another & the return policy is hassle free.

I like Menard's both for their quality and variety and it is close to me also...their workers there are very helpful and unlike many other stores today they do still have a good many people working to help.

I am always happy and well satisfied with everything I purchase as well as the customer service. We have purchased sinks, toilets, multiple types of flooring, lumber for decks and porches, pain for inside the home and outdoor use plus shutters.

The rebates offered are really bad, you must use them at their store! I would like a truly money back rebate. But this has been their policy for as long as I can remember. That's why I prefer to shop at Lowes.

Menards' motto should be "we screw you before you screw us". Their products and mill works are crap not to mention the BS customer service. They hire some of the dumbest people on the planet. No more for me.

When comparing prices online, Menards is usually cheaper. The staff is very helpful and give me great suggestions for my projects. I don't buy from them online because they have a separate fee for that. I compare online and pick it up at the store.

I bought Casita screen room from Menards years ago. While assembling it this spring I realized I needed a new roof. So I grabbed my phone and went to the Menards website and put in my my zip code which found my local store. I then put in search line "casita roof" and replacement roofs came up. I selected the one I wanted, went to my shopping cart and then paid for it. I then went to the store to pick it up. When I went to install the roof it was to big. I put it back in original packaging and took it back to the store where was refunded all but 20% which they kept because they said it was subject to a restocking fee because it was a special order.

We enjoy shopping at Menards because there’s such a wide variety of items to choose from. The prices are good, and the sale prices are good, too. The staff members are friendly and helpful. The store is clean, and it’s in a great location.

Friendly service, good selection. Rebates on everything. I have never had a bad experience, getting flowers, tools, misc items that you just don't find at other home improvement stores. Indoor outdoor furniture, pool supplies, pop and food at great prices also.

The Menards 11% off promotion is in the form of a rebate that has to be used in their stores, not cash. Therefore, everyone who makes a purchase qualifies for the rebate. The rebates cannot be done electronically, and the rebate forms are not kept at the check-outs. Instead, a customer needs to check out and then go to the customer service desk for the rebate form. I commented to the cashier, "Wouldn't it be easier for customers if the forms were just kept at the check-outs?" She responded that Corporate doesn't want them to do that. I can only assume that Corporate hopes the customer forgets about the rebate and doesn't apply for it. Then it is more money in Corporate's pocked.

My first and last visit to Menards. A huge portion of the vanities are special order. Everywhere you look it tells you 1 week delivery on special order items. I ordered a vanity that was special order on September 30th. Only AFTER I placed the order did it tell me the estimated delivery date would be 10-14. That's a long way from 1 week. I immediately emailed their customer service. I'm still waiting on a response from them. On October 1st it shows me the order was processed. On October 9th it shows en route to a distribution center. Today is 10-14 and the status still shows en route. I tried to call the shipper via the number shown on Menards' website and that is not a valid number. Then I called the store. After 3 minutes of a phone ringing someone finally answered. That person was unable to give me any information beyond what I could see on their website. It's still en route, supposedly, but no one seems to know why or when it will be delivered.

Worst return policy I've ever experienced. I purchased a lawn mower form Menards on Saturday and after bringing it home to mow the lawn I soon realized that the lawn mower was idling high and low continuously and then shutting off abruptly. On Sunday I brought it back and they refused to return it because there was gas in the mower. They suggested I go to a repair center near me "at my expense" to see what was wrong. Then and only "if" the repair center deemed it a manufacturer's defect will they return it. I will never buy ANYTHING nor would I recommend anyone else buy from Menards ever again. BTW Home Depot has the BEST return policy. I have returned thing 30 days later without a problem.

I purchased a product and never actually picked the product up, it was a larger item and wouldn't fit in a car, so I needed to find a means of transportation. I ended up not needing the item so attempted to get a refund. However, the return date had passed and I was only offered store credit, even though I had never picked up the item (an in-stock item, no special order). I can understand the store only allowing store credit to a customer when returning an item past the return date, however I don't understand this when you never took possession of the item. Also the store credit can only be used in store, there is no way to spend it online.

Ordered a bathtub with drain on left side online to be picked up in store, and was charged a "processing fee" to do so. Had to enter store to show paperwork, only to then be directed to drive truck around back to pick up bathtub. When tub was un-boxed by contractor just before installation we discovered Menards gave us bathtub with drain on right side. Back to Menards we went with bathtub, which we had to bring inside store, to exchange. Frustrating... "We Pull- Pick Up at Store" is less than convenient and does not justify its "processing fee." Save yourself aggravation and fees, and just go to the store (where they'll have to pull large items for you anyway).

Zero customer service except an email system (no phone calls). On 8/16/19 I ordered almost $2,000.00 worth of closet organizers for our new home. At the time the order was placed I made it clear in writing NO SEMI TRUCKS, small box truck only for delivery. I received an acknowledgment from Menard’s Customer Service via email that that would be no problem. My credit card was charged immediately. Weeks later no delivery. I sent numerous emails that went largely ignored. FINALLY a delivery date was set. On September 23, 2019 the truck arrived...A SEMI! The ABF Freight semi could not make it up our driveway and became lodged in our gates. A heavy duty tow truck was summoned.

They pretty much stole my gutter covers that I tried to return, didn't have a receipt as was about 3 months ago and for a project, but figure I tried to return it as policy stated don't need a receipt, figured worst case they refuse it. I don't go to Menards store more than 3 time in the last 2 years, never done a return before at any of their store, or have a history of it. Yet get treated like a criminal, all due to the fact that I tried to return gutter covers I bought back 2 to 3 months ago and lost the receipt as was for a project and ended up getting new gutter completely which came with covers.

I attempted to buy some steel roofing material for a shed online. After selecting all the items and viewing the total charges after tax of approx $500, I hit the submit payment button. I received a confirmation that Menards had billed me $806 when I very clearly approved $500! After reviewing the total it appears they added a returnable pallet to my order for $100 and they doubled the quantity of panels I wanted. Note: I was picking the items up in store and had no need to take possession of their $100 pallet. I called the store and spoke to 5 people, going around in circles and finally a manager. The store said they couldn’t do anything until the material delivered, then I could return it, in two weeks.

Ripoff store. Unsafe aisles, rarely sales help available, junk quality items, inane jingle music blasting constantly, rude management, refunds nearly impossible to get, misleading sale posters. You name it, if it’s unethical, rude, or your basic rip off scheme, they engage in it. I’ve lived here since before this store was built and had more bad experiences than good ones. Their plants are always half dead during the growing season, their tools are overpriced and poor quality, and their food items are often outdated and just gross. They sell milk and dairy but do not keep their coolers at the correct temperature. So following safety guidelines is obviously not a priority for them. If you choose to shop there, be careful about EVERYTHING you pick up. You DO NOT want to go through their exchange/refund hassle.

Tom that works in the flooring department at Menards in Racine, WI., was very helpful and patient as my daughter and I were uncertain about which design of flooring tile to choose. He moved some objects out of the way so we could get closer to the conveyor which holds the linoleum rolls. He helped us find the samples and even chuckled and offered to put back the samples that we accidentally dropped as we pulled samples off of the shelf. He wrote the information on the samples for us along with the price per square foot, checked on availability of item in stock. Thank you Tom, we’ll be back to pick up our flooring very soon!

Manager is the most unfriendly manager ever. I ordered cabinets to be delivered. They typed in the wrong number and now will not come get the wrong one and refuse to help me out unless I drive it back to them. He said "It's on the paper and that's what was delivered." He does not care that that is not what I asked to be ordered. He just kept saying it was on the paper. He is a total idiot and not customer driven. I am returning $5,000 worth of products and going elsewhere. Menards better wake up.

Recently I purchased a rug for my home. Silly me, I wrote a check instead of charging. Well, the rug was the wrong size, and back to the store. There I was told, they could not refund my money, until the check has been cleared, come back in 6 days. Well, today is day 6, back to another Menards. The rug is heavy, and I am 68, handicap woman. Again, I was told, they could not return the rug, have to wait 7 days, which is tomorrow. The store manager was not willing to budge, so I will have 3 trips, just to make a return. I am done shopping at Menards in Apple Valley, Minnesota. Customers beware!

I purchased a carport online with this so called 11% discount. I sent in rebate July 9th and have yet to receive it. I have contacted them two different times, the response was not enough information. So as of now I have furnished them rebate number, Date of purchase, pick up number because of special order. My right **, left arm, and big toe. They still don't get it! WTF is wrong with these people. That was a very substantial purchase with a large rebate back to me. I see a attorney in the near future. Don't trust this loser company!

Went to Menards at Sandusky.... there was no one at the service desks in the tool and screws area and I was there to buy Tapcon screws. Another customer finally helped me find an employee who sent me to another part of the store with vague directions as where to find them. After reaching this area another employee had no idea what a Tapcon screw was! Fifteen minutes wasted so I went to Ace Hardware to get help and exactly what I needed! The service at the Sandusky Menards is awful!

I have had the worst experience with the first and only online order I've made with Menards. I ordered 8 packages of 4 lights per package of recessed lights. I ordered on Sat., 8/17/19 and set it up to be delivered to my work place which was to be Wed., 8/21/19. I saw no movement in the FedEx system after the label was created. I asked about it thru emails thru Menard's website and received no response for 3 days. I eventually received a generic canned response 3 days after my initial email, 1 day AFTER the package was supposed to have been delivered. They told me the package was currently shipped and should be delivered by Sat. Aug. 24th.

I am very disappointed with the online service! Within 20 minutes after ordering the wrong lawn chair (my mistake), I tried to contact customer service to cancel/change order. I sent two emails that went unanswered for six days!!! In 6 days, I have already received the item, and returned the item to a store. I will never order online from Menards again!! Very disappointed!!!

Ordered (online) 28 boxes of Station Oak (brown flooring), was given 28 boxes of Lawson Gray at the store. When I tried to return the gray flooring, I was told they only had 17 boxes of my Oak (brown) flooring. But they had 32 boxes at the St Ann MO store about 15 miles away. Drove to the St Ann store where they took my 28 boxes of gray, gave me 28 boxes of brown, then tried to charge me full price as the online sale had ended the day before!

I purchased paint because there was a rebate, which is defined as the return of some part of the money you pay, but I got a merchandise credit instead, and a merchandise credit is not a rebate. I want the rebate promised and the company is ignoring my request that they honor it. I'm sick to death of large greedy companies ** the people that make them rich.

If I could I would give this store a negative ten. I ordered a double hung window, went to pick it up and the window was installed. There were no window handles on neither of the four sash's, they were not installed. We had ordered windows before and those windows had the handles. Menards said they were package with the windows we picked up, non were found. After going back and forth, all of a sudden Menards found them at the store!!!! I was very upset that one these windows did not have the the handles installed. Two Menards stated they were package with the window, but all of a sudden they found them. No apologies on their behalf for the hassles, and the waste of my time. I will cancel my credit card and will not shop there again. I would not recommend them. Take your money elsewhere.

We ordered and paid for white rib steel roof panels on Monday. On Tuesday we hooked up the trailer and went to get them. Menards had SOLD them all. So they did not have what we had specifically ordered and paid for! We needed them so we took gray instead - which is NOT what we wanted. We had to go to the return counter and process a return and then pay for the new ones - wasting a bunch of our time. I think this is very unprofessional and lacks customer service. I would have expected to be offered a discount since my product was sold after I already paid for it.

Garage doors - BUY ELSEWHERE. If you purchase items already in store... fine. They are as good as anyone else. ZERO follow through - they do not call back or follow up on anything. You will have to keep on top of them. Ordered a 16 x 7 garage door - took 10 days to order because it didn't have a "wind rating" (this was them - not us). After they gave us runaround, We finally called door manufacturer and within 5 minutes found out when it comes to Midwest, they only have 1 wind rating on those doors.

On August 5 2019, I purchased 4 sheets of 2 x 8 plywood based on the price of 12.39 on the shelf above the plywood. When I got home I realized they charged me 21.79. I talked to a manager to explain the wrong ticket above the plywood and their response was that there was nothing they could do and they don't have any control over how things are marked in the store. They are frigging managers and they have no control over how things are marked? I was at least expecting something like, "We apologize for the confusion and we'll have someone correct the tag." No wonder there is no place on their website for customer reviews. I will be returning what I bought. Menards has lost a customer for good.

Menards delivered defective, rotted, warped and uncut lumber to me. Menards would not resend the delivery truck {which I paid $69.00} to pick up and replace defective lumber. I contacted store manager who gave me thumbs down and Guest Services which gave me the runaround. I also had an online order that was missing 3 bags of Durabond. I contacted Menards online and they wanted me to send pictures of boxes the Durabond came in. Well I never received the boxes of the Durabond. After another runaround once again I had to eat the loss and the cost.

On July 7 I ordered a bathtub surround to be picked up on July 17 for my project during my vacation. On July 17 it was not there. I called the store and corporate and after my vacation was over it finally arrived on July 25. I gave them 10 days. Although Menards said it would be there July 15 they did nothing to make amends for their mistake.

With few exceptions the employees in the departments are completely unknowledgeable of the items. It seems as if they hire one knowledgeable person in each department and then a bunch of students to fill in the rest. I have on several occasions seen three of them standing around their counter watching me search for a part for ten minutes, and never will one of them come over and ask if I need help. Then when I go ask them for help, they usually don't know what I'm looking for, or where it's located. If you are lucky enough to be there on 1st shift, and it's not a weekend, they will go find the only person that knows anything about that department, if he's not on vacation. If you need to talk to someone about lumber, they don't even bother to put any kids there to give you a blank stare when you ask a question. I usually go to Lowe's, even though it's an extra 10 miles and has a horribly crowded parking lot. Electrical and plumbing Contractor.

I ordered several double walled stove pipe parts from Menards.com. I needed one more part to complete the job, but needed advise on what part would work. I wrote customer service 5 times urging them to contact me about the matter and NEVER heard back. AND, there is NO phone number to call ANYWHERE!!! So, I bought a different set up locally and now need to return one of the 5 parts ordered I ordered from Menards. Question is, will they actually respond to my request to arrange a return?

The inventory & order tracking systems have made beginning and finishing my fence project nearly impossible. I have wasted a lot of time and money navigating the inefficiencies in the customer ordering process. First, the delivery charge of materials were about $80, and I immediately noticed that I would like to add additional materials. I called the Menards to see how to change the order. They suggested placing another order as in-store pickup in order to avoid another $80 delivery charge for a couple of items. They agreed to make a note that these orders were together and should be delivered at the same time. I made the mistake when the online ordering process changed my location to different store than the original order. I noticed the issue immediately and tried to remedy the situation. It took several phone calls/emails (~4hrs of my time) to first only receive half of my refund.

I was issued a store credit today for a return without receipt, it was for $151. I went to use it same day and was told I had to go online for some receipt lookup that got me nowhere. This is the second time I have been issued a store credit but was not able to use it. This company rips people off! I love the store and have been shopping here a lot but knowing how much they have ripped me off for at this point I won't be back. I need to know if there is some other way I can report this to a news station or something, I am at a loss and out of this money.

I placed an order for two culvert pipes after walking the length of the store twice because no employee that I asked knew where anything was. Then after paying for my order ($576.00 worth ) when I went to pick it up the pipe was gone! The manager's remedy was to return it and come back later. I live two hours away, not an option. They had a who cares attitude. I will probably never shop this Lancaster Ohio store again!

We have had multiple problems with the Menards here in Terre Haute, IN. The majority of the employees are young, rude, and lazy. Today I purchased an LVL that I went to the yard to pick up, cut, and load into my truck myself. I was charged a $9 handling fee for the forklift driver to pick it up and drive it 40 feet to my truck. One manager told me that the cashier might be able to remove the charge. When I asked her if she could, she got other employees involved (5 total) and called a security guard to her register. I never once raised my voice, cursed, or said anything mean or rude to anyone. I just refused to pay $9 for nothing.

I purchased some paint and wood crates from Menards and was supposed to get a rebate (mail in). I mailed it in in April of 2018 and still haven't received my rebates. Called 4 times. Never again will I buy anything from them again!

We bought cabinets from Menards a month or 2 ago and it has been nothing but a complete disaster from the start. First off they told us our cabinets would be ready in a week and a week and a half passes and we had to call and ask where our cabinets were (keep in mind we currently have no kitchen), then our cabinets arrived and 4 cabinets were completely busted and ruined when they got delivered, next they screwed up an entire layout for a wall and when we came in to get it fixed they tried to charge us EVEN MORE money to fix it!

I ordered a pressure washer on their online store for store pickup at Crystal Lake. My credit card was charged and was told to go to the store where it will be ready for pickup. However, it wasn’t ready and in fact sold out. Looking dumbfounded in the hardware department as to why the product I paid for was not there, the GM agreed to give me an equivalent spec’d product for the price I paid even though its price was higher. I thought this was an excellent example of customer first and future loyalty on my part for only a few bucks loss on that purchase by Menards. I never got to meet that General Manager as I had to escalate it through the hardware manager but his action gave me a lot of confidence to continue to purchase products from Menards. I am sure if ever there is a problem again, they will resolve it. As I was leaving, I told the hardware manager I would write a good review, so here it is.

Menards customer service isn't... It is indifferent\unresponsive, inept, unskilled or untrained, innocently or intentionally. I've searched the web and read other reviews of Menards which are unfavorable and now I can support and add my views & experience. Frankly, my voice will be merely one from the chorus – BBB reviewed Menards and Menards earned an ‘F’ from BBB with this prevalent comment: The business responded to the dispute but failed to make a good faith effort to resolve it.

I ordered a microwave online. My email said to go through the front door to pick it up. I had to ask someone where the order pickup desk was. It was in the back of the store. The guy threw my microwave in a cart. I pushed my cart to the front of the store. I had to go through a checkout line to leave. The checkout person went to ring it up. I told her I already paid for it and showed her my receipt. I had to tell her I would need help loading it in my car. I waited and no one came so I went to my car and struggled to get the 55-pound microwave in my car. I called the front desk manager and he didn't even care. The rudest people work in the Chesterfield Township, Mi store. There is no customer service - only rude lazy people.

I ordered a shower enclosure online from Menards. I could have ordered it at other stores. Menards was shipping the fastest so I choose them. I ordered on the 13th and delivery was for the 20th. My contractor was needing the pan for the the enclosure to start work the 21st. On the 21st I tried to cancel the order. It had not shipped and they gave me a new date for the 26th. Now Menards is charging a 25% restocking fee and shipping return fees. You can only email the online orders. No number to call and talk to a human. I kept emailing for a supervisor to no avail.

I ordered 50 ft of 6' tall black link fence fabric and notice during installation that is was only 5' tall. The label clearly indicated a 6' tall fabric and gave us no reason to measure it when we picked it up. We have been waiting for a week now without any resolution, they just return automated emails with information that is not solving the issue. If you place a special order with Menards, better check that everything is exactly what you ordered, otherwise you're in for a nasty experience. Better yet to save big money with a company that delivers good customer service!

I ordered 30 bundles of shingles online from the Sioux City, IA store. We have two properties; I entered our old house address as the shipping address and our current house address as the bill to address on 6/21/19. The site stated the shingles could be delivered the next day, 6/22/19; so I selected it. The shipping department from Menards called me about an hour later and said that the delivery truck would not be available on 6/22 because it would be in the shop; but they could put it on the truck today, 6/21. I told them that would be fine. About 3 hours later the driver called me and said he couldn't find my house. He stated he had my current house address and I told him that wasn't the correct address and he told me to text him the correct address, so I did.

Bought 7000 dollars worth concrete block. It was set up to be delivered in 4 deliveries. I could call when I was ready for each delivery. Well if you wait more than 6 months to call. No one has a clue as to what was sent or what is to be sent. No call. No email. Just frustration from the managers. Come on Menards, where is the data? They ask me to come up with the paperwork. Once they get your money...

Installation of storm door was not completely finished by by Motown Construction/George **. The trim on the new door is narrower than on the old door, leaving 10 holes around the trim and a large hole with exposed wires next to the doorbell. He refused to caulk around the door. The general manager of the Wixom Menards refused to intervene. The corporate office in Eau Claire Wisconsin refused to help, saying it was my fault for not checking the contractor's references, even though the store is the one that gives the customers the referrals. Would not buy a rusty nail from any Menards!!

I bought two bottles of Buggins bug spray last week. The package was delivered last Thursday with only one bottle enclosed. I've been trying to get the second bottle sent to me since that day and it's been nothing but a fiasco. Nobody replied for 4 days. Then I was asked to send a picture of the one bottle I received. Now I'm waiting for them to decide whether or not they are going to make it right. If ordering multiple quantities, I urge you to choose a different vendor--one with a reputation for quality customer service. That way, if the their employees cannot count past 1, the company will make it right, not make it your headache. I will NEVER order from Menards.com again, even if it means paying a little more elsewhere.

Sent multiple emails with no response. The people in the store is clueless. They glued the item that I purchased to the box. And never gave me the charger that comes with the item. Like really. I have spoken to 5 different stores and online no one knows about. Will never buy from them again. They had their chance and they blew it. When you buy stuff online, it's buy at your own risk because you are not going to get a response. No wonder they are small they cant do business right.

This review is about their online service. On May 28th I ordered a stair nose molding from their website. I paid more in shipping than the item cost which is fine because I needed it for project I was to start in a week. A few hours later I get email package shipped via FedEx. Great should be here soon. After 3 days I check FedEx website which shows label was created but not shipped. I wait 4 more days. Check FedEx again. Still say label created but no travel. So I contact customer service via Menards website. I had to do this twice because no response first time.

I ordered wastebaskets online just because they no longer sell them in the store. They held the package for days after the shipping label was created before sending out. Finally get a confirmation that it had been delivered but it was not there. After finally locating the package I was waiting on it was covered in small bugs and not even the item I ordered. Tried many of times to email and call but had to leave messages which never got returned and they would not get me to a live person when calling the switchboard until I threatened to dispute the charges.

I called the contracted appliance delivery man to tell him about the large scrape he had left in my three-week old hardwood kitchen flooring. He immediately denied doing so and lashed out so intensely that I felt very threatened. I am very afraid of this man — I think that was his intention to make certain I drop the case! I cannot believe Menards would contract with such a monster!

I shopping at Menards Mount Prospect location, as I was paying for items when the cashier accused me of stealing while she was ringing up my items. I told her to please review her videotapes. I have not taken anything and why would I be purchasing items? With the crazy look in her eye after I paid for my goods I left the store. She then called security and chased me in the parking lot of Menards. This isn’t the first time that I’ve personally witnessed this with the same cashier. She did the same thing a year ago with a different customer. I am a good customer at Menards but I WILL NEVER SHOP AT MENARDS AGAIN!! SHOULD I SEEK LEGAL ACTION?

Menards does its business as most, and obviously cannot control everything. The good thing is that it at least tries to make from unhappy customers happy ones unlike others. I will recommend Menards to my friends.

My contractor designed and order materials for new deck through Menards. Menards delivered a day late. They delivered incorrect materials and attempted to charge a restocking charge. They delivered short and delivered incorrect cladding. In short, I am stuck waiting another 2 weeks for the correct materials to arrive. I am remodeling my entire first floor from new entrances, new windows, new kitchen, new flooring, new appliances. I have purchased 80% from Home Depot without one problem. Tried to buy the deck and a few items from Menards and have had problems with every order. Don't buy from these people.

And it WILL be Lowe’s from now on.

I placed an online order on 5/23/19 for 20 cu yds of black mulch to be delivered to my home. Menards cancelled the order on 5/28/19 without any input from me and for no reason. What??? I will never order anything from Menards online again, and will try to shop at Lowe's or Home Depot before I ever set foot inside another Menards store.

I decided to order a shower including the base/glass, and then a surround with an insert. The total came to about $1750. The base w/glass came as ship to home only for free. So I had selected the other two free shipping items as ship to home for my convenience not realizing it would cost me $155 shipping. The total was $1900+. My mistake, as soon as I hit the order button online is where the nightmare began. Yes I realize it was my mistake. I did not realize they have zero avenues to talk to an actual person over the phone. Everything must be done through email.

I purchased a side by side refrigerator and dishwasher from Menards and paid for delivery and removal of old appliances (over $200). The salesman didn’t tell me that I would need to purchase a power cord for the dishwasher or that I would be charged $65 by the deliver person to have the doors removed from the refrigerators to get them in and out of the house. It would have been nice to know this prior to the purchase. Had I known this I would have shopped at Home Depot!!!

Although it seems the quality of the material these patio chairs are made of is good, the workmanship on them is extremely poor. You must put them together by screwing a bolt into a pre-made hole. The hole has a nut welded onto it. You cannot get a single screw into these holes as there is welding slag blocking the way on some, and on others the nut is welded on crooked so the holes don't line up. This is true with every single hole on these chairs. I needed to drill out the welding slag, and re-thread the holes in order to get them together. A homeowner that just wants to bolt these together as you should be able to do, will not be able to get them together. I have put together many Ikea and Swedish furniture pieces for people, and every single hole lines up. These chairs are made in China. Menards should do better.

The online store = total disgrace, pathetic customer support, no real phone support, poor delivery service. Avoid. Nothing professional about them, they treat customers like ** and fail to resolve problems.

No customer service number. Have to use email. Takes a week to get a reply. Been waiting on items for over a month and they won’t cancel them because they say they are shipped. Had to file a dispute with my credit card company. Don’t Order online from Menards.

I ordered online which I started to do a year or 2 ago. Most the time all is great. Go to store and pick it up. Or go in store and purchase. Sometimes order and have Menards deliver. I sent three trucks from their Warren Ohio store to our build site in New York. NO issues other than minor items which we had to get fixed. Never dealt with customer service before. 1st time I order a item and they could of deliver for less than $13, so I thought great. Well FedEx said they delivered the item, and the Exact time they said they did. We had a local window film contractor in the drive and working on the Front windows. No way FedEx could of delivered without him or the other 2 people (Wife and Granddaughter) there at the time knowing.

I am disappointed to hear so many bad stories about Menards. I just purchased a home and have been using Menards to Reno because I had a credit card. I have been nothing but pleased by the knowledge and customer service that both of my local Menards have provided!! If it weren't for some of the workers there, I would have been totally lost. I will continue to always use Menards over Lowe's (they are really the only two big warehouse options in my area).

I live in Oklahoma. Ordered some lumber siding online and paid to have it shipped to my house in OK. Delivery date was said to be between 4-16-19 and 4-18-19. Here we are on 4-23-19 and I still don't have my lumber. It is at the shippers yard in OKC. So I had to take off work tomorrow (self-employed) to go to OKC with my trailer and pick up the stuff that I paid to have delivered to my house. BEWARE!!! BEWARE!!! They quite literally did not deliver what I paid for. HORRIBLE CUSTOMER SERVICE!! NEVER AGAIN!!!

Bait and Switch tactics and store manager is very unprofessional. Bought items online Nov 2018 and went to store April 19 to see what's up with order. Everything on back order. The items we bought were a great price but it seems they only did it to scam the customer. We canceled order and they would only give us store credit. I'm not buying anything else from Menards and they didn't have what I wanted. Customer service is a joke. They said you only get store credit if you return something after 90 days. I get that but we didn't return anything. We never got anything but they did have our money for 5 months.

So I bought a 7x10.5 ft. Rubbermaid shed, paid for it and asked if I could pick it up in a week or so since I had my car and no way to take it home at that time. Was told no problem. That it would be taken out of inventory and would be there waiting for me! Went to Menards in Fremont Nebraska to pick up my shed this Sunday and they sold it and it is no longer available so they can't get me another one! They did offer me a smaller shed from a different manufacturer for a little more money than I had originally paid but I decided that I would not do that!

Very Upset about flooring poor quality Teak Bamboo Flooring. Poor quality and Menards use products from China. Of course your warranty will be no longer accepted and some companies are gone can even contact to them, I will be back to Home Depot and Lowe's, also not coming back.

On 1/11/2019, I purchased a shower insert at Menards. I did not get any paperwork to fill out the rebate, so I called the Menards where it was picked up by my handyman (closest was over 100 miles). I tried downloading the rebate, but every time I put the rebate number in, it was "invalid". I then called the gentleman I spoke to said it was online, however, when I shared what happened, he sent me the rebate receipt. Thank goodness I made copies of everything.

For decades we used Menards for our home building supplies. We looked at products, read the reviews, made informed choices, and, for the most part, we're happy with our purchases. Lately, the quality has gone way down. And, they pulled customer product reviews! So there is no way to learn if a product was satisfactory. Even the sales clerk at the store told us a few days ago, with a puzzled look on his face, "no, we don't have reviews on our products." What the heck? Please bring back the customer product reviews and gain back our trust. Until you do, we will shop at a home building supply store that has customer reviews for their products.

I called Menards and spoke with Building Materials. I was interested in a Barnwood they have listed in the ad this week. All the locations in my area are sold out prior to the sale. So now you have a sale item that isn't available in store. They don't offer a raincheck and when I went to order online was charged a Package and Handling Charge which ate up the sale! Spoke with someone in the store and there was no way around this. I feel they are falsifying ads and putting products that aren’t even available. Poor customer service... I will be taking my business to Home Depot. Amy.

Placed order for an American Standard sink on their Website. After 2 days, I changed my mind and attempted to cancel order. I was informed by Menards that the item was special order and could not be canceled and would I have to incur a 20 percent restocking fee - even though the sink had not even left their facility.

Black Friday 2017 I purchased 2 led shop lights. Approx 9 months later 2 weeks apart both died. I returned them to the same store in Lansing to the lighting department. They gave me 2 new ones. These Commercial Electric 42 in Brushed Nickel LED Shop Lights these fixtures were not the same as the 2 I bought. This was fine. They worked great for about 1 1/2 yrs. I took these back last week and is was told they don't sell that brand! When I received these fixture I was given a slip that stated that these were paid for, that got me out the door. How do I get these 2 junk fixtures replaced? I only went shopping 1 time on Black Friday and stood in line for hour to get in and that was at Menards in Lansing Mi.

Purchase vinyl flooring and needed installed. Was given 3 contractors to contact. Called first one, said he would be out that evening, was a no show. Went on internet to find more info on him and the only thing was POLICE RECORD. 2nd referral - only info was the fact he had his picture taken 5 times by internet app. 3rd referral was LG company and I could contact 60,000 contractors. Guess anyone can fill out a contractor's form. No due diligence from Menards for customers--safety, qualifications, Better Business Bureau, etc. Would not purchase anything that needs installing unless you have a reliable contractor you contact yourself. I personally will not be doing any business with Menards due to lack of customer service.

I went in to do an exchange. The first lady I spoke with told me that she would be happy to assist me. Then the general manager came over and told me that he couldn't help me 'cause he didn't know if the product I was trying to exchange was on sale at time of purchase. I did not want money back, just exchange for a smaller size. Then the general manager tells me the customer is not always right. Very poor excuse for a manager. I will never return to that store.

Couldn't find the right ceiling fan/light in 2 Menards Stores. Resorted to better selection ordering from Menards online. We thought we found the perfect fan with all the particulars we needed. Received fan very fast < 48 hrs after placing order. Husband found it easy to install. Directions weren't specific on determining which wire was for the fan control vs the light. We already had the wall switch/dimmer for operating fan and light in use from previous ceiling fan. He figured it out with one of his tricks. It looks beautiful. Operates whisper quiet but it's only been up a few days and not used in the winter.

On several occasions I have tried to buy merchandise Menards has advertised only to find they do not have it and will not give you a Sorry Slip. Most recently I received an email advertising online specials at 9:05am. At 5:05pm I tried to order it. I received a message that it was not available online and it was only available in the store.

Menards in Tinley Park the worst customer experience. I don't expect people to welcome me at the, door but don't run the other way. When approaching to ask for help employee starts waking the opposite direction.

My wife and I are completely renovating our bathroom area. We've hired Contractors to do most of work. We decided to purchase a bathroom vanity from Menards. We were both excited as we looked at the bathroom vanities at Menards. They "looked" nice. We found one we liked and ordered it. One week later I received email our vanity was in. I brought it home and after opening it up, discovered it was damaged in several places. So, we took it back.

Caveat Emptor...Buyer beware! Worst return policy and customer service! 53 days after receiving a wood flooring delivery from the Long Grove IL Menards store, I tried returning 22 boxes of overage. I was Shocked and Appalled to find that Menards would not refund the credit of $1622.33 to my credit card. Instead, I was given a Menards Merchandise store credit. The flooring was not in stock at the time the order was placed, however, I was advised to pay in full and take advantage of a rebate offer. My Signed order does not state anything regarding a store merchandise credit being issued for product returned after 90 days. As a matter of record, my return was 90 days & 9 hrs after payment and only 53 days after receiving the order. I do not need a store credit of $1622.23...I need the funds to pay my contractor! I'm done with Menards!

I'm a small business owner & spend around $3000 a month in materials from the hardware store. My go to is usually Home Depot but I figured I'd give the Menards in Olathe a try. Never again! Customer service is terrible & a lot of the materials are of poor quality! I purchased a tool & it fell apart after a couple weeks so I exchanged it & the new one lasted a month. So I go back to return the tool & get my money back. They told me sorry I can't get my money back or exchange because I already returned it once.

We purchased a shower panel system from Menards for over $2,000, we contractor was installing noticed dent in panel, called Menards and they reorder but would take at least a month to get here. 3 weeks later we find out they ordered the wrong panel and it would take another month. The whole time our shower is already torn up so we ask for our money back, they would not refund money since it has been over 90 days (93 to be exact) purchase even though they sent us a damaged product and reorder the wrong product. They only offered a credit. When to headquarters with no luck. Awful customer service to deal with issues they created. Will never shop there again

I purchased $4100 of flooring. The whole process was not had issues. Something that should have taken 2 trips turned into 4 trips. The Assistant Manager offered me a $120 refund to compensate me for damaged materials. Then he took it back and said he wasn't going to take a loss on those 7 boxes even though they damaged them. Instead, he said he would return them to the manufacturer as defective. I thought that was dishonest. Please keep in mind this discount totaled 0.3% of the entire order. I decided to return the whole thing for a full refund. I was told returning would cancel out their rebate.

Purchased online LED Christmas lights. One didn't work out of the box. 2 others went as soon as I put them up outside. They have a "3 year guarantee". You cannot call Menards directly - have to correspond via email. Second, to get the replacement you have to order more online, go through a process including taking the defective product to a FedEx drop off location which for me is 45 minutes away (there are closer ones but the opening is so small it won’t take the box I have so I have to go to where FedEx people are available. Menards will not pay to have FedEx/UPS come to your house. And there is a 25% restocking fee if you don't want to keep the rest of the crap product. Never again. Worst return process I've seen. Run! Run away. And they keep sending me emails to buy more of the crap lights!

Ordered tile and waited 2 weeks for special order. Order was wrong color due to their display board being incorrect. I needed the tile and could not wait another 2 weeks due to other contractors waiting on the tile. Menards could get the tile and they could have it shipped direct in 3-5 days, but only would do that if I would pay the $120 shipping charge. No thank you Menards. Will take my business somewhere else. Stand behind your service and product.

My wife fell and injured herself as well and ruined her slacks, purse, and leather coat with paint that was not sealed properly by an employee. The paint dripped out of the cart and she slipped and fell. No one offered to call EMS and showed no concern for her well being except to clean up the paint and mix her another can.

I ordered an electric shovel online because they didn't have the item in stock at the store. I picked it up and I realized I ordered the wrong one and I was going to reorder the right one. When I returned the item back to Menards in Matteson, IL, they charged me a 25% restocking fee which added up to $24.71 and it is not posted anywhere on my receipt. That is ridiculous because it's not as if they won't resell the product and the box was never opened. I will close my account asap. The competitor may be higher in price, but they are more customer care oriented.

I have been a builder 45 years in the Peoria Il. area. I dealt with the same lumberyard for years before the Big Box places came around and forced them out. I have ordered material and had it sent out wrong and fixed with phone call. NOT AT A MENARDS!!! I have a history with a local store manager that when he was a front end manager at another store an employee gave him my credit card that a employee never returned to me. They had other cards in their safe and he cut up my card. His manager said he gave him 2 weeks off for the action and he has since said he got no time off.

Online Ordering Nightmare - Idiotic Programming. Don't buy anything as they are sure to be out of business soon. Make you loop through order page over and over and then say everything is good. Then when you try to complete order it asks for info all over again.

My husband bought us a Midnight Gray Pro-Rib Steel Panel Metal Roofing kit. They sent us all our items in Charcoal Gray. Their return policy states - "Special Order Returns: Your Menards® store will refund special order items at its sole discretion. Please note that there will be a 25% restocking fee." Roofing is expensive, so no one can afford a 25% restocking fee! Now I have a roof that is a close enough color to my siding that it clashes, instead of the color we ordered that would have matched our houses accent trim.

If zero or negative stars was an option they would get the worst score possible. I purchased a special order pole building and my entire experience was an absolute nightmare. They took my money with a smile, but when it came time to take delivery, they screwed up just about every aspect of my order. My POLE building didn't include the POLES as part of their kit! I had to pay almost $2000 out of pocket for 18 6x6x22' posts. I spent hours and hours on the phone with the building materials manager complaining about the ridiculousness of the situation, only to be offered zero solutions. That was their biggest screw up of my project so far, but there have been many others along the way.

I bought 15 boxes of Vinyl Planks and a number of the planks were broken at the tongue and groove. I had to return. I had very little help with questions because the departments are younger kids and they have no experience. I then got self stick tile and when I got them out to do floor there was literally no stick to back of tile. None! It would peel right back off. I returned them. I am a first time DIY’er and tried to trust the department and their advice but I am so upset! I bought the 3rd floor and it was 16 boxes of Laminate flooring. $500.00 worth. They didn’t even help me load them in my cart and when asked about the broken smashed and peeling tongue and groove on numerous boxes, I was told by the floor manager to just use a utility knife and cut the broken parts.

Have been a customer for many years. Never had any problems anywhere else besides Sedalia, MO location. Their management is dishonest and irresponsible. Their general manager - Robert needs to go. They lied to us when we were purchasing the Electric Stove Frigidaire. We came back to return it with all original packaging and receipts with all stickers on and film protection within less than 30 days. They did not want to accept the new appliance back stating that we need to contact manufacturer. Manufacturer, Frigidaire, denies to help since the unit is not defective or broken. No exchange or store credit even offered. Poor service. Will lose our whole family as customers.

Bought Foss Grasslands outdoor carpet from Menards Jeffersonville Indiana. After 2 weeks fibers started coming out. Contacted Menards Customer Service. They said they would get in touch with Foss who made the carpet which stated a 1 year wear and fade warranty. After months of back and forth Foss said there was nothing they could do only Menards could. Still waiting to resolve Menards sent letter and said will give a refund but then sent letter 3 days later said credit memo. Do not buy from Menards or Foss carpet because they do not stand behind the products.

I am in the middle of remodeling an entire house. I have spent thousands and thousands at Menards. I have sent in rebate forms for each receipt. I just received my first rebate check and every single amount they listed for several of my rebates is wrong. How can the amounts not match to what they put on the receipt stating the amount I am to get back. This is some kind of scam, I keep EVERYTHING and this is ridiculous and of course they don't have a phone number to call them. They don't respond to the email or requests they have you fill out.

I purchased Tarkett flooring from Menards and had it installed. During the installation process the flooring started to chip and was not going in seamlessly so our installer called the local store 3 times to be advised. Three times he was told to continue the project because "Menards would take care of us" & we should have a floor until they do. Well 6 months later, Menards Corp Customer Service has done everything in their power to not take ownership in this. Each time we, the customers, have been blamed.

Menards return policy sucks. I bought high value items with 8 dollar rebate and when I went to return many items next day they told me because I used rebate that was not even close to value of what I bought. They could not give me money back only in store credit. This should be illegal. Don’t shop there. Go to Home Depot.

This is my first experience with Menards... I purchased 2 pallets of wood fuel pellets (100 Bags) from Cuyahoga Falls Menards. Had them delivered. They were promised between 7 am - 12 pm. At 1205 I called to see where they were. They told me that the truck was just leaving and should be there shortly. At 4:15 they finally arrived. I received the product and at least 10% of the bags were either ripped or the pellets. Called and talked to the manager, Tony. Said he was sorry and would swap out 9 bag for me. I asked for the delivery charge to be credited since I stayed home all day rather than 1/2 day. The product is poor, like sawdust. The delivery is very very late. And the way the manager handled the poor first experience... well you decide, but I'm not going back to Menards... I'm sticking to Lowe's.

Burlington, WI Menards Pole Barn purchase - $25K spent and Menards customer service is HORRIBLE, just awful experience. At first everything was ordered and good, then came deliver day, they ask when you order what type of machine can unload and I told them a CAT excavator and a Dresser - either one can manage the weight. Well come to find out you need a forklift, then they said they will send their local truck with the forklift on it - driver was afraid to deliver down the driveway (mind you it is a tight turn) but semi-trucks were in and out with gravel all week. Then 2 days later they decide to "try" it - it was fine in and out. Deliver was short by ALL of the actual small lumber (only $5000 worth of material) had to set up for the next day. Then 2 days later we find out the Dutch doors are there but no door frame - WHAT THE HECK MENARDS. GET YOUR STUFF TOGETHER!! This has been just a miserable experience.

Service on returns at the Garden City, Ks store. I tried to return a chainsaw yesterday 2/23/18, the person at the returns counter told me I needed to remove the bar oil. I took the electric saw to my pickup and dumped the oil in a cup and put that in a trash can in the front of the store. I took saw back in and proceeded to pick up about $300 worth of electrical supplies and a different saw. Now the rub! I took the cart to the exchange desk and I was informed the exchange could not be made unless I removed all the "residue" (wood chips and bar oil) from inside the saw.

We bought a washer from the Brooklyn Park Menards and it right away started making squeaking noises and then a horrible high pitch noise when it spins so we wanted to wait to see if it was just because it was new. And then it started leaking so we went to return it and we had to wait a long time and also they made us tell our story with my video proof of the noise and everything to 5 different workers just for the last two to tell us that there is nothing they can do and that because they have a 7 day return on appliances or it has to not be used or in original packaging!!!

I just bought products at Menards. I did not know it was supposed to be self-check, so I waited for the cashier to bag. But the cashier turned to chat with the other cashier. I finally asked her if she was going to bag. She said it was self-check. There is not good management of employees here to give good customer service. Cashiers act like they are in high school. No thanks.

First and last time dealing with Menards. Would give 0 stars if I could. Long story short - ordered a garage package in late May. First load of materials came and not only were all the studs the wrong length, but garage doors were not included. Second load came with garage doors, but not enough soffit pieces or enough shingles. Builder had to order shingles locally at additional expense to us. Third delivery of soffit pieces still not correct and one piece missing. Additionally, garage door openers did not include extensions needed for the doors. This was in mid-July. Here are in mid-September and missing soffit pieces and garage door extensions still have not shown up to allow builder to finish project. This was through the Williston North Dakota store. Complete cluster!! Will never set foot in a Menards store.

I was at Menards in Traverse City, MI yesterday and worked with an associate named Liz in the kitchen cupboard section. She was a delight... She took all the time I needed and helped me on the computer to do a layout of a booth you think cabinets. She was very informed and very patient. You could tell she love her job and knew what she was doing. Thank you Liz.

Ordered a plastic dome shaped grate for a drain in my yard. Website showed a picture and a description stating shape, size, material item was made of and price. The size was stated to be 18" X 18". I ordered it. It arrived and measured. 16 7/8 X 16 7/8. After several emails to customer service I am told it is made to fit into a catch basin with an 18 X 18 opening. Therefore it is not actually that size. So I tried to return it since the ad never started that. I was told it would cost me shipping as well as a TWENTY FIVE PERCENT RESTOCKING FEE! Sorry Menards, but that is just plain and simple THEFT!

Menards has seen the last of us as a customer, due to their unethical practices. We had previously stopped shopping there, after they repeatedly carried no inventory of sale items on the first day of the sale. Once that store closed, we decided to try the new store in the area. We recently purchased $1,600 of deck railings, which were not in inventory, so we were forced to order them online in the store. When asked, the salesman assured us that any of the items could be returned for full refund, in the event that we found that the quantity ordered was incorrect.

I can count on 1 hand how many reviews I have left for a business but this one was so shocking, I just needed to take the time to share my experience. On 8/7/18 I called the Bay City MI Menards to verify they indeed had the 3 sets of hunting climbing sticks their website said they had before I wasted a trip to the store. I called and they said, "Yes, we have 3 sets" so I drove ~ 1 hour to get them. Upon arriving I could not find them and went to the desk and they called someone to come help me. His name was Tyler and he was very helpful but unfortunately he could not find what they claimed they had in stock and explained their counts must be off.

We purchased a power washer. When doing so the sales rep stated if we see the price go down in the next 30 days to simply bring receipt to cust service desk. So 19 days after purchase we were at the same store shopping in Taylor MI (new store). When passing by the power washers we decided to see the price... It was $20 less. We were happy and said, "Wow that never happens to us." So I purchased some pool supplies and we stopped at the rebate desk on the way out and gave the story to a girl there. She said, "Yeah 30 days is our policy." So we drove home and came all the way back same day on a Saturday afternoon.

WORST, WORST, WORST customer service. I have special order of 5 air conditioner and heat unit on 12th July 2018 and they received full in 18th July 2018 and today is 27th July. Still didn't received it and they charge $89.00 for delivery, I call on 25th July to dispatcher co-ordinator and the guy said, "Your order is set up for delivery on 27th July before 5:00 pm," but I didn't received on 27th July, I call to find out, they said it's not set up for delivery on 27th July and now they set up for 30th July for delivery so let see, but VERY BAD CUSTOMER SERVICE, NEVER GOING TO BUY ANYTHING FROM MENARDS.

I ordered an exhaust kit for my Soleus AC room unit, the product I purchased stated it fit all Soleus models. The kit cost $69 shipped, upon arrival the ring that is supposed to connect the exist kit to the AC unit (critical) did not fit, was not the correct part. After multiple emails with customer service (JOKE), they admitted they sent the wrong part (No Kidding) then they sent me a FEDEX return label and charged me for it, they also charged me a "restocking fee" leaving me with $27 out the $69 originally spent on Menards product. Do not buy anything from these liars. MENARDS IS RAN BY THIEVES AND HATE AMERICA. MENARDS IS CORRUPT, THEY ARE LOSERS.

2017 July. Purchased a special order speckled roof, matching cap, and paid the extra money for the matching color of the speckled self tapping screws Port Huron Michigan. I told the guys in the pro section the size of the roof and gave them all the information needed to get me what I need. 15'*30' structure with a 5 pitch roof, 6" overhang on the left and right side and zero overhang toward both gables. Roof came in around October. My background Is carpentry/builder, have a builder's license, and do have experience putting on metal roofs. So I'm a contractor, but this was for myself!

I placed and paid for an online order on 1/5/18 for an outdoor security light and camera. A few hours later I received an email from the local store manager advising my order would not be in until 4/16/18. At the time, the fact that the date promised was more than 90 days beyond the purchase date was not an issue. I expected to pick the item up after the date it was promised to be in. Unfortunately, when I did arrive at the store within two weeks to pick up my order I was sent to three different places in the store before I was told it was not there and they had no way to get one because it was discontinued. When I asked for a refund I was told I could only get a store credit because it had been over 90 days. My response - "Whose fault is that?!"

I recently purchased a home and it needs a lot of work. I went to Menards in Holland, OH last night to start getting prices and to really see what they have (products) and if anything would be useful for me and also to get ideas. As one could imagine, I will be spending a lot of money... but definitely NOT with Menards. I spent well over an hour inside the store, walking from aisle to aisle, looking up at the tops, down and the floor displays, writing stuff down, and generally looking inquisitively. NOT ONE worthless customer service person asked me if I needed any help or even acknowledged I existed in their world! Seriously, NOT ONE!

My husband and I shop at the Menards in Pekin, Illinois regularly. More often than not, an extended warranty is purchased with major products. In May of 2018, a self propelled push lawn mower and a weed trimmer stopped working after the first use in the spring. They were both still under the extended warranty. I called Menards to find out where to take them to be fixed. They instructed us to take them to Small Engine Speciality in either Peoria or Washington, Illinois. We opted to use the one in Washington.

Used to love shopping at Menards until 7/10/18! I went to my local Menards in Oakdale MN because they had a filter for my pond, when I got there the filter they had left on the shelf had been sitting there for at least a year with dust and already had been opened. So I decided because it was the last one and my fish needed it I was going to try and price match to the local PetSmart! When I asked if they would price match it the lady at customer service was rude and I sat in line for twenty minutes while other customers sat in line as well! The main manager on duty just walked over and completely ignored the situation so I decided to say forget it! I was super angry because even though I showed them the website they still wouldn’t price match it! I apologized to the people in line and expressed that this is poor customer service!!! I will never again put money into this business!

I have shopped at Menards for many years. Unfortunately, the items keep getting poorer in quality and the people working there know nothing about what they are selling or what is in their store. I asked for specific lighting from a Menards store (which they even have on their website). The lady said "I've never heard of those kinds of lighting - you won't find it here - and probably won't find it anywhere else." Really? I ended up ordering it from another company. Additionally, I have purchased multiple "Patriot Lighting" items from Menards. It is TOTAL GARBAGE!! I've had to take 2 things back already in the past, mostly because either pieces were broken or missing. Unfortunately, I had to buy one more piece of this garbage (for lack of other options locally). Just opened a track this morning and of course, one of the ends is missing. Surprise surprise. Now I get to take yet another trip back to Menards to get rid of this garbage.

I purchased this high(est) end Larson's storm door from Menards. The glass is supposed to be e-rated but obviously is not. The door traps so much heat in summer (and winter) that the molding on my steel door window has warped in 6 months and the paint has faded (see picture). Even worse is the fact that the glass and the storm door handle get so 'very' hot that it is a burn hazard. A kid visiting my house yelled in pain when she tried to open the door. Another kid whose face happened to touch the glass/knob had red burn marks on her face. Adult guests have been caught by surprise at the temperature of the glass and knob i.e. amount of heat the glass and doorknob absorb.

Employee helped load already damaged $700 entry door into my brand new truck. He proceeded to push door into bed and damaged tailgate. Filled out accident report and they refused to pay the measly $200 it would have cost to fix... Gonna lose a lot more than that because my family and I refuse to shop there anymore!!!

I was at the Brooklyn Park, MN. Menards on 6-15 today and the customer service was horrible. The female that I asked for help used every excuse to not help me, ranging from "it's not my dept." to "I'm sorry I just can't help you", so when the guy from the hardware dept came to help me he had an attitude also because he had to get down a pallet of oil for me. No one other than the cashier who was nice said Hello and Thank you. When I spoke with the manager on the floor about this she had a crappy attitude also. Since they have redone that store the people they hire just plain SUCK. Won't shop there again!!!

We ordered all our house interior doors at Menards on 5/19. 17 sets of doors were to be made by Mastercraft a special order vendor with Menards. We were assured that the doors would arrive in a weeks time and that text message would follow apprising us of the delivery. Sure enough a week later (5/26) we received a text saying doors were ready for pick up. We lined up our installers/carpenters to pick them up but were given only 6 doors. We were told the rest would come later.

This company has dozens and dozens of complaints, we purchase a lawn mower out the box, turn out to be used with missing parts, will not run. When we try to return it, "SORRY BUT ONCE YOU PUT GAS IN IT, YOU CAN'T RETURN IT." This Lawn Mower was already used. Look the other reviews about this company.

Avoid this company like the plague. For the sake of your sanity do not shop at Menards, specifically the one in Warren, Michigan. I purchased a toilet there in March 2017, had it installed in August 2017 and by January 2018 the toilets’ porcelain had worn off in numerous places in the bowl. When talking about this with various local Menards stores, I was given different ways to deal with the problem. The easiest solution given to me was to return the tank with some pictures showing the damage. This was done and a replacement was provided. The removal and the reinstallation of the replacement cost me $120. Menards told me to submit an installation Complaint Form to their corporate office.

Great value - Easily found a game for $4 there and it was $8 at Walmart. I spent very little time in the store that was pretty well lit with a beautiful view.

I usually go to Menards Men Falls, Wisc. first since they always have what I need in basic hardware. But it can get really noisy with the music sometimes which I do not like. Nevertheless, the staff are really good.

When they unloaded 16×8 $2000 garage door off they proceeded to walk on boxes as they unloaded... so upon opening they were badly bowed and had scratches in paint. I got a return approved, they were to pick up in 2 days. I started waiting at 8 am, by 2 I wondered, by 6 at night I was mad, by 8:30 now at night. This is the worst. I will never shop Menards and stick with Lowe's and Home Depot. 1st and last time with Menards.

I am very disappointed with today's service when returning items. A person with the name ** at Menards'- Long Grove was very rude and did not want to help me. To my question, if someone else can help me just say NO. I was the only person at her desk so she was not busy. She did not apologize to me. When I asked for a manager, she told me to look for him/her alone. This behavior should not be accepted on the return service. Such a person should not work with customers. She was not competent, she could not find my order, so she only said that I was doing it myself. I am terrified of this situation and it is in such a large store. I will not do more shopping at this store.

Now they have fees for special orders. I ordered something downstairs. Got charged a fee for the special order. Go upstairs two by two $400 toilets. And I was going to get charged another fee for special orders. I said, "No thanks." And went to Home Depot no fee.

I didn't buy anything today, but days when I have, the whole store is enjoyable. Especially the Christmas tree section. I'm an impulsive buyer there. They have way too much stuff to want. Things you think you need when you really don't. This is not a store to go to when you have a small paycheck. Other than that, love the place. And everyone is very helpful.

Ordered a garage door and website had pricing and description wrong. I contacted the vendor and vendor said Menards error to call Menards, Menards said to wait until my order came in. My order comes in wrong, 2 weeks later. Menards held my $1,000 for 4 weeks before telling me it was my fault and they'd be happy to refund my money but could not honor their mistake and get me the right garage door. As a "favor" they waived the restocking fee. Are you serious Menards? IT WAS YOUR ERROR! I stood in line and watched someone return a clearly used item for $450 the day I went in to pick up my item, but the company couldn't eat $200 for their own mistake.

Bought fencing boards today and the forklift guy got the bundle off the top shelf. That is all he did. He would not cut the banding (we did not have a knife) or help us load or even count out the 200 we needed. He also acted like he was in a rush and needed to be elsewhere rather than sitting his butt on the forklift watching us load. The guy at the gate was great however.

Online Ordering... BEWARE. I am a longstanding Menards customer. I have ordered online and picked up in store 10s of thousands of dollars over the last year. When I am setting up to do a job, I go online, select what's available at my store, pay the fee, and set it up for pickup or delivery, based on size of order. Sounds normal, right. I agree, paying for them to pick. It is a stretch, but I do. Well, I placed an order like I have done many times in the past. After I pay, I get a notice that one of my items (Fire Door) came out special order even after I selected in-stock items. I quickly looked for the number to call. There is now, no number. I sent in the contact info stating, "I need the door sooner than you can get it, please send me a comparable in stock item, and I will go with that instead."

I checked online for a product. Based on the online description I decided to buy it at Menards. When I got there I found the online description was wrong and was directed to a different product that cost three times as much. While there I wanted to pick up a different product that I ordered online for a store pickup. As a handicapped person I hate to risk no available motorized carts. I went to the customer service desk, they sent me to the pick up gate outside, they sent me to the special order section outside, he sent me back in to credit the purchase off of my card and to start over so someone could pull the order that I had already paid for and received notice that the order was ready.

Bought mower April 23, 2018. Put together April 26, 2018. Mowed one strip of grass and the motor froze up. Tried to return to Menards and they wouldn't take it back, replace it or give me my money back because I had put gas in it. How are you suppose to mow without gas in it. So now I am forced to find a service center to take a brand new mower to get it fixed. It hasn't even been used. There was also another person that had brought the same mower back and they refused him because it had gas in it. Obviously they are having problems with this particular mower and motor but would not address the problem. The manager Natasha at store 3232 in Princeton, IN ran like a scared rabbit instead of dealing with the customer. I will never buy another motorized piece of equipment from there again. They can't even make good their products. What a shame.

So much hassle, and intentionally make you forget about the rebates. I did not got rebate amount since last 3 times - unfortunately not worth time to fight for $10-$15 rebate to find the receipt stub and prove that I sent the receipt. Not buying anymore - even if it's $1 after $100 mail in rebate.

Criterion® 9.6 cu ft Commercial Chest Freezer - We purchased our chest freezer from Menards in Sept 2017, less than 6 months later the freezer quit working. The food inside obviously thawed to the point where the fresh meat we had recently purchased bled all over the freezer and outside of the freezer as well. We exchanged the freezer - no problem. Menards told us to contact their claims service regarding our loss of food since the freezer was less than a year old and under warranty. I filled out the necessary forms and provided pictures of the blood leaking out of the freezer.

Placed an order April 9th. Looking at the order update today the 16th of April and it still says on order. Painfully slow order/shipping. This part is for a toilet that they sell and have in stock. The American Standard Vormax! It does not use a normal flapper assembly but a unique assembly that they don't carry for this toilet in their store! No flapper will work except the proprietary flapper from American Standard! Guess it is my fault for not checking if they sold parts for their toilets they sell! This is the Independence Missouri store! Amazon had them for a few dollars more. They would have been here already and installed!!!

I was searching for an item online on the 7th, I found that Menards had a fair price and they had a delivery date of the tenth with free shipping. I ordered the item, as soon as I did the dated changed and now said it would ship on the tenth. I opened another window and verified that it stated that it would be delivered by the tenth, and it did. I sent them an email to say that it was not right to advertise a delivery date right up until they get my credit card info, and then change the date (bait & switch). I did not get a response until the ninth, even though they took the money from my account immediately, which just said, "we will be cancelling your order." I emailed back stating that I had not asked for it to be cancelled, and that I would like to talk to someone, they refused to talk. Later I received an email with a link to reorder. Horrible to bait & switch, and horrible service to refuse to talk to customers.

I need to start by saying I have never written a review; however, my experience was so shocking I am compelled to document the occurrence. I was at the Livonia, MI store on Middlebelt Road on April 9, 2018 looking for a Schlage single cylinder deadbolt combination and keyed entry. There was a sale sign indicating an amount of $34.98; however, because the various boxes were not in their proper spots, I had to verify which box had the proper SKU number to coincide with the price. It needs to be noted that there was only one sale sign in this area.

I have emailed Menards 3 times about an order I placed online because store one had 1 in stock. I have not received a reply or status of order placed March 24, 2018. It has been over 2 weeks... I have since checked other stores in a 20 mile area of my home and Racine, WI., Antioch, IL., Gurnee, IL., Vernon Hills, IL. All have 7 to 23 of the item I ordered in stock. I wish to cancel order. (2 weeks is ridiculous for a normal stock item and no reply or update.)

Purchased a Generac GP8000 generator new and in the box for 1000$. Got it home, assembled it and when I started it the recoil blew up. I called the Menards store in Mount Pleasant Michigan, talked to store manager who said he would not exchange it, I would have to take it to a warranty center. This is not something I should have to put up with, this is a factory defect and they should have to deal with it. Avoid buying any power equipment from Menards.

Today my daughter and I went to store 3142 in Fort Wayne IN to purchase a new smoker for the upcoming holiday weekend. We found a smoker. After back and forth texts with my husband decided on the Bradley smoker displayed price of 379$. We took it up to get checked out only to find out it's priced at 700$. The store manager called the GM who said he would do 499$. But the displayed price was 379$. I have pictures. Nowhere was there a price for 700$ for any of the smokers. Now I do believe this falls under the bait and switch, which is illegal.

I rented a truck earlier today, and the associate - Kerrin - from West Lafayette IN was so helpful!! The associate assisted me in using my iPhone to locate my auto insurance card from my email. She was so patient & made the experience a breeze. I just wanted to let someone know.

I made a large purchase from this company on a Saturday evening 3/10/18 and realized the following morning 3/11/18 that it was not what I wanted. I immediately attempted to find a phone number to call them to cancel my order - but there was no phone number!!! That was the first sign that I was dealing with a shady business. I then had to email their "customer service" dept. with my request to cancel my order. This request was made within 24 hours of original purchase. They proceeded to tell me that they could not cancel my order because it had already shipped. I could send the items back but I would have to pay the return shipping costs!

I am very dissatisfied with the customer service that I did not receive in this ordeal, I have went and purchased a cabinet/ vanity... I returned the damaged product to Menards, picked up the replacement and when I get back to my destination the replacement is more damage than the one that I just returned prior... I called and spoke with what was supposed to be the general manager name Nick **. He was not very helpful at all. He was quite nasty with me over the phone and kept over talking and would not let me speak. Never made my situation any better. All it done was cost me more money in the long run because of their mess up.

Checked out the toilets and wanted one that has the pressure assist flush, upon looking and seeing what is out there, I knew the American Standard would fit just fine. It's a good toilet, especially with the strong flush that the pressure assist gives. I went ahead and ordered it on the 21st on February. Waited a week, but nothing was showing that the toilet was ordered, funny that after was had been in there that the display now showed order placed and on its way. But this kept showing for another 5 days, then today the 10th of March, it showed the toilet as being placed on order as if it was just ordered. I went back to Menards and asked to see what was wrong, no one knew what was wrong, one person told me I wasn't giving it enough time, but how was it supposed to ship in one day since the following day is Sunday.

We are remodeling our house. We have spend close to 10,000 by now at Menards. We rented a truck to pick up a tub surround from Menards but when we opened it; it was the wrong one. This is very heavy and I am unable to help my spouse move it and why should I have to. It was a special order. I asked for Menards to deliver free of charge my expected one and take the wrong one back. I was told no. They would let me borrow a truck; but first I had to pay the rental. What the heck. They made the mistake but don't have to make it right. I now have to wait and see if I get the order again. I have no way of getting it here. Not sure what will happen but I would shop anywhere but Menards. They don't have good customer service and they just lost our business.

Menards says 11% discounts. We went and spent over 2000.00 because of the 11% lie. Don't fall for it or depend on it. I flip homes and go without the thought of getting fake discount. I go to the best deals without the discounts. Menards will more than likely give a discount if you have a 50.00 dollars purchase. We still didn't get ours and it’s been over 90 days.

Purchased some lumber online because their site showed a discounted amount for a given period. Even though I had placed my order 3 weeks before the offer was posted to expire I was charged the regular price. When I spoke with them about it I was told their site didnt get updated and they would not honor the discounted price as posted when I ordered. Evidently Menards has little concern for customer satisfaction.

Product (Lumber) had a lot of damage and no others were available. Only want to discount less than 20%, said that cost. We both know you will never sell the piece of plywood at cost. Offered to buy at 50%. I believe that was a fair price. No veterans discount either. I went to Home Depot where I bought a thick piece for $3.00 cheaper and not damaged. I save over $12 total on my order. Thanks to your unfriendly staff for that. I will probably never shop there if I can help it.