Menards Reviews

I shopping at Menards Mount Prospect location, as I was paying for items when the cashier accused me of stealing while she was ringing up my items. I told her to please review her videotapes. I have not taken anything and why would I be purchasing items? With the crazy look in her eye after I paid for my goods I left the store. She then called security and chased me in the parking lot of Menards. This isn’t the first time that I’ve personally witnessed this with the same cashier. She did the same thing a year ago with a different customer. I am a good customer at Menards but I WILL NEVER SHOP AT MENARDS AGAIN!! SHOULD I SEEK LEGAL ACTION?

Menards does its business as most, and obviously cannot control everything. The good thing is that it at least tries to make from unhappy customers happy ones unlike others. I will recommend Menards to my friends.

My contractor designed and order materials for new deck through Menards. Menards delivered a day late. They delivered incorrect materials and attempted to charge a restocking charge. They delivered short and delivered incorrect cladding. In short, I am stuck waiting another 2 weeks for the correct materials to arrive. I am remodeling my entire first floor from new entrances, new windows, new kitchen, new flooring, new appliances. I have purchased 80% from Home Depot without one problem. Tried to buy the deck and a few items from Menards and have had problems with every order. Don't buy from these people.

And it WILL be Lowe’s from now on.

I placed an online order on 5/23/19 for 20 cu yds of black mulch to be delivered to my home. Menards cancelled the order on 5/28/19 without any input from me and for no reason. What??? I will never order anything from Menards online again, and will try to shop at Lowe's or Home Depot before I ever set foot inside another Menards store.

I decided to order a shower including the base/glass, and then a surround with an insert. The total came to about $1750. The base w/glass came as ship to home only for free. So I had selected the other two free shipping items as ship to home for my convenience not realizing it would cost me $155 shipping. The total was $1900+. My mistake, as soon as I hit the order button online is where the nightmare began. Yes I realize it was my mistake. I did not realize they have zero avenues to talk to an actual person over the phone. Everything must be done through email.

I purchased a side by side refrigerator and dishwasher from Menards and paid for delivery and removal of old appliances (over $200). The salesman didn’t tell me that I would need to purchase a power cord for the dishwasher or that I would be charged $65 by the deliver person to have the doors removed from the refrigerators to get them in and out of the house. It would have been nice to know this prior to the purchase. Had I known this I would have shopped at Home Depot!!!

Although it seems the quality of the material these patio chairs are made of is good, the workmanship on them is extremely poor. You must put them together by screwing a bolt into a pre-made hole. The hole has a nut welded onto it. You cannot get a single screw into these holes as there is welding slag blocking the way on some, and on others the nut is welded on crooked so the holes don't line up. This is true with every single hole on these chairs. I needed to drill out the welding slag, and re-thread the holes in order to get them together. A homeowner that just wants to bolt these together as you should be able to do, will not be able to get them together. I have put together many Ikea and Swedish furniture pieces for people, and every single hole lines up. These chairs are made in China. Menards should do better.

The online store = total disgrace, pathetic customer support, no real phone support, poor delivery service. Avoid. Nothing professional about them, they treat customers like ** and fail to resolve problems.

No customer service number. Have to use email. Takes a week to get a reply. Been waiting on items for over a month and they won’t cancel them because they say they are shipped. Had to file a dispute with my credit card company. Don’t Order online from Menards.

I ordered online which I started to do a year or 2 ago. Most the time all is great. Go to store and pick it up. Or go in store and purchase. Sometimes order and have Menards deliver. I sent three trucks from their Warren Ohio store to our build site in New York. NO issues other than minor items which we had to get fixed. Never dealt with customer service before. 1st time I order a item and they could of deliver for less than $13, so I thought great. Well FedEx said they delivered the item, and the Exact time they said they did. We had a local window film contractor in the drive and working on the Front windows. No way FedEx could of delivered without him or the other 2 people (Wife and Granddaughter) there at the time knowing.

I am disappointed to hear so many bad stories about Menards. I just purchased a home and have been using Menards to Reno because I had a credit card. I have been nothing but pleased by the knowledge and customer service that both of my local Menards have provided!! If it weren't for some of the workers there, I would have been totally lost. I will continue to always use Menards over Lowe's (they are really the only two big warehouse options in my area).

I live in Oklahoma. Ordered some lumber siding online and paid to have it shipped to my house in OK. Delivery date was said to be between 4-16-19 and 4-18-19. Here we are on 4-23-19 and I still don't have my lumber. It is at the shippers yard in OKC. So I had to take off work tomorrow (self-employed) to go to OKC with my trailer and pick up the stuff that I paid to have delivered to my house. BEWARE!!! BEWARE!!! They quite literally did not deliver what I paid for. HORRIBLE CUSTOMER SERVICE!! NEVER AGAIN!!!

Bait and Switch tactics and store manager is very unprofessional. Bought items online Nov 2018 and went to store April 19 to see what's up with order. Everything on back order. The items we bought were a great price but it seems they only did it to scam the customer. We canceled order and they would only give us store credit. I'm not buying anything else from Menards and they didn't have what I wanted. Customer service is a joke. They said you only get store credit if you return something after 90 days. I get that but we didn't return anything. We never got anything but they did have our money for 5 months.

So I bought a 7x10.5 ft. Rubbermaid shed, paid for it and asked if I could pick it up in a week or so since I had my car and no way to take it home at that time. Was told no problem. That it would be taken out of inventory and would be there waiting for me! Went to Menards in Fremont Nebraska to pick up my shed this Sunday and they sold it and it is no longer available so they can't get me another one! They did offer me a smaller shed from a different manufacturer for a little more money than I had originally paid but I decided that I would not do that!

Very Upset about flooring poor quality Teak Bamboo Flooring. Poor quality and Menards use products from China. Of course your warranty will be no longer accepted and some companies are gone can even contact to them, I will be back to Home Depot and Lowe's, also not coming back.

On 1/11/2019, I purchased a shower insert at Menards. I did not get any paperwork to fill out the rebate, so I called the Menards where it was picked up by my handyman (closest was over 100 miles). I tried downloading the rebate, but every time I put the rebate number in, it was "invalid". I then called the gentleman I spoke to said it was online, however, when I shared what happened, he sent me the rebate receipt. Thank goodness I made copies of everything.

For decades we used Menards for our home building supplies. We looked at products, read the reviews, made informed choices, and, for the most part, we're happy with our purchases. Lately, the quality has gone way down. And, they pulled customer product reviews! So there is no way to learn if a product was satisfactory. Even the sales clerk at the store told us a few days ago, with a puzzled look on his face, "no, we don't have reviews on our products." What the heck? Please bring back the customer product reviews and gain back our trust. Until you do, we will shop at a home building supply store that has customer reviews for their products.

I called Menards and spoke with Building Materials. I was interested in a Barnwood they have listed in the ad this week. All the locations in my area are sold out prior to the sale. So now you have a sale item that isn't available in store. They don't offer a raincheck and when I went to order online was charged a Package and Handling Charge which ate up the sale! Spoke with someone in the store and there was no way around this. I feel they are falsifying ads and putting products that aren’t even available. Poor customer service... I will be taking my business to Home Depot. Amy.

Placed order for an American Standard sink on their Website. After 2 days, I changed my mind and attempted to cancel order. I was informed by Menards that the item was special order and could not be canceled and would I have to incur a 20 percent restocking fee - even though the sink had not even left their facility.

Black Friday 2017 I purchased 2 led shop lights. Approx 9 months later 2 weeks apart both died. I returned them to the same store in Lansing to the lighting department. They gave me 2 new ones. These Commercial Electric 42 in Brushed Nickel LED Shop Lights these fixtures were not the same as the 2 I bought. This was fine. They worked great for about 1 1/2 yrs. I took these back last week and is was told they don't sell that brand! When I received these fixture I was given a slip that stated that these were paid for, that got me out the door. How do I get these 2 junk fixtures replaced? I only went shopping 1 time on Black Friday and stood in line for hour to get in and that was at Menards in Lansing Mi.

Purchase vinyl flooring and needed installed. Was given 3 contractors to contact. Called first one, said he would be out that evening, was a no show. Went on internet to find more info on him and the only thing was POLICE RECORD. 2nd referral - only info was the fact he had his picture taken 5 times by internet app. 3rd referral was LG company and I could contact 60,000 contractors. Guess anyone can fill out a contractor's form. No due diligence from Menards for customers--safety, qualifications, Better Business Bureau, etc. Would not purchase anything that needs installing unless you have a reliable contractor you contact yourself. I personally will not be doing any business with Menards due to lack of customer service.

I went in to do an exchange. The first lady I spoke with told me that she would be happy to assist me. Then the general manager came over and told me that he couldn't help me 'cause he didn't know if the product I was trying to exchange was on sale at time of purchase. I did not want money back, just exchange for a smaller size. Then the general manager tells me the customer is not always right. Very poor excuse for a manager. I will never return to that store.

Couldn't find the right ceiling fan/light in 2 Menards Stores. Resorted to better selection ordering from Menards online. We thought we found the perfect fan with all the particulars we needed. Received fan very fast < 48 hrs after placing order. Husband found it easy to install. Directions weren't specific on determining which wire was for the fan control vs the light. We already had the wall switch/dimmer for operating fan and light in use from previous ceiling fan. He figured it out with one of his tricks. It looks beautiful. Operates whisper quiet but it's only been up a few days and not used in the winter.

On several occasions I have tried to buy merchandise Menards has advertised only to find they do not have it and will not give you a Sorry Slip. Most recently I received an email advertising online specials at 9:05am. At 5:05pm I tried to order it. I received a message that it was not available online and it was only available in the store.

Menards in Tinley Park the worst customer experience. I don't expect people to welcome me at the, door but don't run the other way. When approaching to ask for help employee starts waking the opposite direction.

My wife and I are completely renovating our bathroom area. We've hired Contractors to do most of work. We decided to purchase a bathroom vanity from Menards. We were both excited as we looked at the bathroom vanities at Menards. They "looked" nice. We found one we liked and ordered it. One week later I received email our vanity was in. I brought it home and after opening it up, discovered it was damaged in several places. So, we took it back.

Caveat Emptor...Buyer beware! Worst return policy and customer service! 53 days after receiving a wood flooring delivery from the Long Grove IL Menards store, I tried returning 22 boxes of overage. I was Shocked and Appalled to find that Menards would not refund the credit of $1622.33 to my credit card. Instead, I was given a Menards Merchandise store credit. The flooring was not in stock at the time the order was placed, however, I was advised to pay in full and take advantage of a rebate offer. My Signed order does not state anything regarding a store merchandise credit being issued for product returned after 90 days. As a matter of record, my return was 90 days & 9 hrs after payment and only 53 days after receiving the order. I do not need a store credit of $1622.23...I need the funds to pay my contractor! I'm done with Menards!

I'm a small business owner & spend around $3000 a month in materials from the hardware store. My go to is usually Home Depot but I figured I'd give the Menards in Olathe a try. Never again! Customer service is terrible & a lot of the materials are of poor quality! I purchased a tool & it fell apart after a couple weeks so I exchanged it & the new one lasted a month. So I go back to return the tool & get my money back. They told me sorry I can't get my money back or exchange because I already returned it once.

We purchased a shower panel system from Menards for over $2,000, we contractor was installing noticed dent in panel, called Menards and they reorder but would take at least a month to get here. 3 weeks later we find out they ordered the wrong panel and it would take another month. The whole time our shower is already torn up so we ask for our money back, they would not refund money since it has been over 90 days (93 to be exact) purchase even though they sent us a damaged product and reorder the wrong product. They only offered a credit. When to headquarters with no luck. Awful customer service to deal with issues they created. Will never shop there again

I purchased $4100 of flooring. The whole process was not had issues. Something that should have taken 2 trips turned into 4 trips. The Assistant Manager offered me a $120 refund to compensate me for damaged materials. Then he took it back and said he wasn't going to take a loss on those 7 boxes even though they damaged them. Instead, he said he would return them to the manufacturer as defective. I thought that was dishonest. Please keep in mind this discount totaled 0.3% of the entire order. I decided to return the whole thing for a full refund. I was told returning would cancel out their rebate.

Purchased online LED Christmas lights. One didn't work out of the box. 2 others went as soon as I put them up outside. They have a "3 year guarantee". You cannot call Menards directly - have to correspond via email. Second, to get the replacement you have to order more online, go through a process including taking the defective product to a FedEx drop off location which for me is 45 minutes away (there are closer ones but the opening is so small it won’t take the box I have so I have to go to where FedEx people are available. Menards will not pay to have FedEx/UPS come to your house. And there is a 25% restocking fee if you don't want to keep the rest of the crap product. Never again. Worst return process I've seen. Run! Run away. And they keep sending me emails to buy more of the crap lights!

Ordered tile and waited 2 weeks for special order. Order was wrong color due to their display board being incorrect. I needed the tile and could not wait another 2 weeks due to other contractors waiting on the tile. Menards could get the tile and they could have it shipped direct in 3-5 days, but only would do that if I would pay the $120 shipping charge. No thank you Menards. Will take my business somewhere else. Stand behind your service and product.

My wife fell and injured herself as well and ruined her slacks, purse, and leather coat with paint that was not sealed properly by an employee. The paint dripped out of the cart and she slipped and fell. No one offered to call EMS and showed no concern for her well being except to clean up the paint and mix her another can.

I ordered an electric shovel online because they didn't have the item in stock at the store. I picked it up and I realized I ordered the wrong one and I was going to reorder the right one. When I returned the item back to Menards in Matteson, IL, they charged me a 25% restocking fee which added up to $24.71 and it is not posted anywhere on my receipt. That is ridiculous because it's not as if they won't resell the product and the box was never opened. I will close my account asap. The competitor may be higher in price, but they are more customer care oriented.

I have been a builder 45 years in the Peoria Il. area. I dealt with the same lumberyard for years before the Big Box places came around and forced them out. I have ordered material and had it sent out wrong and fixed with phone call. NOT AT A MENARDS!!! I have a history with a local store manager that when he was a front end manager at another store an employee gave him my credit card that a employee never returned to me. They had other cards in their safe and he cut up my card. His manager said he gave him 2 weeks off for the action and he has since said he got no time off.

Online Ordering Nightmare - Idiotic Programming. Don't buy anything as they are sure to be out of business soon. Make you loop through order page over and over and then say everything is good. Then when you try to complete order it asks for info all over again.

My husband bought us a Midnight Gray Pro-Rib Steel Panel Metal Roofing kit. They sent us all our items in Charcoal Gray. Their return policy states - "Special Order Returns: Your Menards® store will refund special order items at its sole discretion. Please note that there will be a 25% restocking fee." Roofing is expensive, so no one can afford a 25% restocking fee! Now I have a roof that is a close enough color to my siding that it clashes, instead of the color we ordered that would have matched our houses accent trim.

If zero or negative stars was an option they would get the worst score possible. I purchased a special order pole building and my entire experience was an absolute nightmare. They took my money with a smile, but when it came time to take delivery, they screwed up just about every aspect of my order. My POLE building didn't include the POLES as part of their kit! I had to pay almost $2000 out of pocket for 18 6x6x22' posts. I spent hours and hours on the phone with the building materials manager complaining about the ridiculousness of the situation, only to be offered zero solutions. That was their biggest screw up of my project so far, but there have been many others along the way.

I bought 15 boxes of Vinyl Planks and a number of the planks were broken at the tongue and groove. I had to return. I had very little help with questions because the departments are younger kids and they have no experience. I then got self stick tile and when I got them out to do floor there was literally no stick to back of tile. None! It would peel right back off. I returned them. I am a first time DIY’er and tried to trust the department and their advice but I am so upset! I bought the 3rd floor and it was 16 boxes of Laminate flooring. $500.00 worth. They didn’t even help me load them in my cart and when asked about the broken smashed and peeling tongue and groove on numerous boxes, I was told by the floor manager to just use a utility knife and cut the broken parts.

Have been a customer for many years. Never had any problems anywhere else besides Sedalia, MO location. Their management is dishonest and irresponsible. Their general manager - Robert needs to go. They lied to us when we were purchasing the Electric Stove Frigidaire. We came back to return it with all original packaging and receipts with all stickers on and film protection within less than 30 days. They did not want to accept the new appliance back stating that we need to contact manufacturer. Manufacturer, Frigidaire, denies to help since the unit is not defective or broken. No exchange or store credit even offered. Poor service. Will lose our whole family as customers.

Bought Foss Grasslands outdoor carpet from Menards Jeffersonville Indiana. After 2 weeks fibers started coming out. Contacted Menards Customer Service. They said they would get in touch with Foss who made the carpet which stated a 1 year wear and fade warranty. After months of back and forth Foss said there was nothing they could do only Menards could. Still waiting to resolve Menards sent letter and said will give a refund but then sent letter 3 days later said credit memo. Do not buy from Menards or Foss carpet because they do not stand behind the products.

I am in the middle of remodeling an entire house. I have spent thousands and thousands at Menards. I have sent in rebate forms for each receipt. I just received my first rebate check and every single amount they listed for several of my rebates is wrong. How can the amounts not match to what they put on the receipt stating the amount I am to get back. This is some kind of scam, I keep EVERYTHING and this is ridiculous and of course they don't have a phone number to call them. They don't respond to the email or requests they have you fill out.

I purchased Tarkett flooring from Menards and had it installed. During the installation process the flooring started to chip and was not going in seamlessly so our installer called the local store 3 times to be advised. Three times he was told to continue the project because "Menards would take care of us" & we should have a floor until they do. Well 6 months later, Menards Corp Customer Service has done everything in their power to not take ownership in this. Each time we, the customers, have been blamed.

Menards return policy sucks. I bought high value items with 8 dollar rebate and when I went to return many items next day they told me because I used rebate that was not even close to value of what I bought. They could not give me money back only in store credit. This should be illegal. Don’t shop there. Go to Home Depot.

This is my first experience with Menards... I purchased 2 pallets of wood fuel pellets (100 Bags) from Cuyahoga Falls Menards. Had them delivered. They were promised between 7 am - 12 pm. At 1205 I called to see where they were. They told me that the truck was just leaving and should be there shortly. At 4:15 they finally arrived. I received the product and at least 10% of the bags were either ripped or the pellets. Called and talked to the manager, Tony. Said he was sorry and would swap out 9 bag for me. I asked for the delivery charge to be credited since I stayed home all day rather than 1/2 day. The product is poor, like sawdust. The delivery is very very late. And the way the manager handled the poor first experience... well you decide, but I'm not going back to Menards... I'm sticking to Lowe's.

Burlington, WI Menards Pole Barn purchase - $25K spent and Menards customer service is HORRIBLE, just awful experience. At first everything was ordered and good, then came deliver day, they ask when you order what type of machine can unload and I told them a CAT excavator and a Dresser - either one can manage the weight. Well come to find out you need a forklift, then they said they will send their local truck with the forklift on it - driver was afraid to deliver down the driveway (mind you it is a tight turn) but semi-trucks were in and out with gravel all week. Then 2 days later they decide to "try" it - it was fine in and out. Deliver was short by ALL of the actual small lumber (only $5000 worth of material) had to set up for the next day. Then 2 days later we find out the Dutch doors are there but no door frame - WHAT THE HECK MENARDS. GET YOUR STUFF TOGETHER!! This has been just a miserable experience.

Service on returns at the Garden City, Ks store. I tried to return a chainsaw yesterday 2/23/18, the person at the returns counter told me I needed to remove the bar oil. I took the electric saw to my pickup and dumped the oil in a cup and put that in a trash can in the front of the store. I took saw back in and proceeded to pick up about $300 worth of electrical supplies and a different saw. Now the rub! I took the cart to the exchange desk and I was informed the exchange could not be made unless I removed all the "residue" (wood chips and bar oil) from inside the saw.

We bought a washer from the Brooklyn Park Menards and it right away started making squeaking noises and then a horrible high pitch noise when it spins so we wanted to wait to see if it was just because it was new. And then it started leaking so we went to return it and we had to wait a long time and also they made us tell our story with my video proof of the noise and everything to 5 different workers just for the last two to tell us that there is nothing they can do and that because they have a 7 day return on appliances or it has to not be used or in original packaging!!!

I just bought products at Menards. I did not know it was supposed to be self-check, so I waited for the cashier to bag. But the cashier turned to chat with the other cashier. I finally asked her if she was going to bag. She said it was self-check. There is not good management of employees here to give good customer service. Cashiers act like they are in high school. No thanks.

First and last time dealing with Menards. Would give 0 stars if I could. Long story short - ordered a garage package in late May. First load of materials came and not only were all the studs the wrong length, but garage doors were not included. Second load came with garage doors, but not enough soffit pieces or enough shingles. Builder had to order shingles locally at additional expense to us. Third delivery of soffit pieces still not correct and one piece missing. Additionally, garage door openers did not include extensions needed for the doors. This was in mid-July. Here are in mid-September and missing soffit pieces and garage door extensions still have not shown up to allow builder to finish project. This was through the Williston North Dakota store. Complete cluster!! Will never set foot in a Menards store.

I was at Menards in Traverse City, MI yesterday and worked with an associate named Liz in the kitchen cupboard section. She was a delight... She took all the time I needed and helped me on the computer to do a layout of a booth you think cabinets. She was very informed and very patient. You could tell she love her job and knew what she was doing. Thank you Liz.

Ordered a plastic dome shaped grate for a drain in my yard. Website showed a picture and a description stating shape, size, material item was made of and price. The size was stated to be 18" X 18". I ordered it. It arrived and measured. 16 7/8 X 16 7/8. After several emails to customer service I am told it is made to fit into a catch basin with an 18 X 18 opening. Therefore it is not actually that size. So I tried to return it since the ad never started that. I was told it would cost me shipping as well as a TWENTY FIVE PERCENT RESTOCKING FEE! Sorry Menards, but that is just plain and simple THEFT!

Menards has seen the last of us as a customer, due to their unethical practices. We had previously stopped shopping there, after they repeatedly carried no inventory of sale items on the first day of the sale. Once that store closed, we decided to try the new store in the area. We recently purchased $1,600 of deck railings, which were not in inventory, so we were forced to order them online in the store. When asked, the salesman assured us that any of the items could be returned for full refund, in the event that we found that the quantity ordered was incorrect.

I can count on 1 hand how many reviews I have left for a business but this one was so shocking, I just needed to take the time to share my experience. On 8/7/18 I called the Bay City MI Menards to verify they indeed had the 3 sets of hunting climbing sticks their website said they had before I wasted a trip to the store. I called and they said, "Yes, we have 3 sets" so I drove ~ 1 hour to get them. Upon arriving I could not find them and went to the desk and they called someone to come help me. His name was Tyler and he was very helpful but unfortunately he could not find what they claimed they had in stock and explained their counts must be off.

We purchased a power washer. When doing so the sales rep stated if we see the price go down in the next 30 days to simply bring receipt to cust service desk. So 19 days after purchase we were at the same store shopping in Taylor MI (new store). When passing by the power washers we decided to see the price... It was $20 less. We were happy and said, "Wow that never happens to us." So I purchased some pool supplies and we stopped at the rebate desk on the way out and gave the story to a girl there. She said, "Yeah 30 days is our policy." So we drove home and came all the way back same day on a Saturday afternoon.

WORST, WORST, WORST customer service. I have special order of 5 air conditioner and heat unit on 12th July 2018 and they received full in 18th July 2018 and today is 27th July. Still didn't received it and they charge $89.00 for delivery, I call on 25th July to dispatcher co-ordinator and the guy said, "Your order is set up for delivery on 27th July before 5:00 pm," but I didn't received on 27th July, I call to find out, they said it's not set up for delivery on 27th July and now they set up for 30th July for delivery so let see, but VERY BAD CUSTOMER SERVICE, NEVER GOING TO BUY ANYTHING FROM MENARDS.

I ordered an exhaust kit for my Soleus AC room unit, the product I purchased stated it fit all Soleus models. The kit cost $69 shipped, upon arrival the ring that is supposed to connect the exist kit to the AC unit (critical) did not fit, was not the correct part. After multiple emails with customer service (JOKE), they admitted they sent the wrong part (No Kidding) then they sent me a FEDEX return label and charged me for it, they also charged me a "restocking fee" leaving me with $27 out the $69 originally spent on Menards product. Do not buy anything from these liars. MENARDS IS RAN BY THIEVES AND HATE AMERICA. MENARDS IS CORRUPT, THEY ARE LOSERS.

2017 July. Purchased a special order speckled roof, matching cap, and paid the extra money for the matching color of the speckled self tapping screws Port Huron Michigan. I told the guys in the pro section the size of the roof and gave them all the information needed to get me what I need. 15'*30' structure with a 5 pitch roof, 6" overhang on the left and right side and zero overhang toward both gables. Roof came in around October. My background Is carpentry/builder, have a builder's license, and do have experience putting on metal roofs. So I'm a contractor, but this was for myself!

I placed and paid for an online order on 1/5/18 for an outdoor security light and camera. A few hours later I received an email from the local store manager advising my order would not be in until 4/16/18. At the time, the fact that the date promised was more than 90 days beyond the purchase date was not an issue. I expected to pick the item up after the date it was promised to be in. Unfortunately, when I did arrive at the store within two weeks to pick up my order I was sent to three different places in the store before I was told it was not there and they had no way to get one because it was discontinued. When I asked for a refund I was told I could only get a store credit because it had been over 90 days. My response - "Whose fault is that?!"

I recently purchased a home and it needs a lot of work. I went to Menards in Holland, OH last night to start getting prices and to really see what they have (products) and if anything would be useful for me and also to get ideas. As one could imagine, I will be spending a lot of money... but definitely NOT with Menards. I spent well over an hour inside the store, walking from aisle to aisle, looking up at the tops, down and the floor displays, writing stuff down, and generally looking inquisitively. NOT ONE worthless customer service person asked me if I needed any help or even acknowledged I existed in their world! Seriously, NOT ONE!

My husband and I shop at the Menards in Pekin, Illinois regularly. More often than not, an extended warranty is purchased with major products. In May of 2018, a self propelled push lawn mower and a weed trimmer stopped working after the first use in the spring. They were both still under the extended warranty. I called Menards to find out where to take them to be fixed. They instructed us to take them to Small Engine Speciality in either Peoria or Washington, Illinois. We opted to use the one in Washington.

Used to love shopping at Menards until 7/10/18! I went to my local Menards in Oakdale MN because they had a filter for my pond, when I got there the filter they had left on the shelf had been sitting there for at least a year with dust and already had been opened. So I decided because it was the last one and my fish needed it I was going to try and price match to the local PetSmart! When I asked if they would price match it the lady at customer service was rude and I sat in line for twenty minutes while other customers sat in line as well! The main manager on duty just walked over and completely ignored the situation so I decided to say forget it! I was super angry because even though I showed them the website they still wouldn’t price match it! I apologized to the people in line and expressed that this is poor customer service!!! I will never again put money into this business!

I have shopped at Menards for many years. Unfortunately, the items keep getting poorer in quality and the people working there know nothing about what they are selling or what is in their store. I asked for specific lighting from a Menards store (which they even have on their website). The lady said "I've never heard of those kinds of lighting - you won't find it here - and probably won't find it anywhere else." Really? I ended up ordering it from another company. Additionally, I have purchased multiple "Patriot Lighting" items from Menards. It is TOTAL GARBAGE!! I've had to take 2 things back already in the past, mostly because either pieces were broken or missing. Unfortunately, I had to buy one more piece of this garbage (for lack of other options locally). Just opened a track this morning and of course, one of the ends is missing. Surprise surprise. Now I get to take yet another trip back to Menards to get rid of this garbage.

I purchased this high(est) end Larson's storm door from Menards. The glass is supposed to be e-rated but obviously is not. The door traps so much heat in summer (and winter) that the molding on my steel door window has warped in 6 months and the paint has faded (see picture). Even worse is the fact that the glass and the storm door handle get so 'very' hot that it is a burn hazard. A kid visiting my house yelled in pain when she tried to open the door. Another kid whose face happened to touch the glass/knob had red burn marks on her face. Adult guests have been caught by surprise at the temperature of the glass and knob i.e. amount of heat the glass and doorknob absorb.

Employee helped load already damaged $700 entry door into my brand new truck. He proceeded to push door into bed and damaged tailgate. Filled out accident report and they refused to pay the measly $200 it would have cost to fix... Gonna lose a lot more than that because my family and I refuse to shop there anymore!!!

I was at the Brooklyn Park, MN. Menards on 6-15 today and the customer service was horrible. The female that I asked for help used every excuse to not help me, ranging from "it's not my dept." to "I'm sorry I just can't help you", so when the guy from the hardware dept came to help me he had an attitude also because he had to get down a pallet of oil for me. No one other than the cashier who was nice said Hello and Thank you. When I spoke with the manager on the floor about this she had a crappy attitude also. Since they have redone that store the people they hire just plain SUCK. Won't shop there again!!!

We ordered all our house interior doors at Menards on 5/19. 17 sets of doors were to be made by Mastercraft a special order vendor with Menards. We were assured that the doors would arrive in a weeks time and that text message would follow apprising us of the delivery. Sure enough a week later (5/26) we received a text saying doors were ready for pick up. We lined up our installers/carpenters to pick them up but were given only 6 doors. We were told the rest would come later.

This company has dozens and dozens of complaints, we purchase a lawn mower out the box, turn out to be used with missing parts, will not run. When we try to return it, "SORRY BUT ONCE YOU PUT GAS IN IT, YOU CAN'T RETURN IT." This Lawn Mower was already used. Look the other reviews about this company.

Avoid this company like the plague. For the sake of your sanity do not shop at Menards, specifically the one in Warren, Michigan. I purchased a toilet there in March 2017, had it installed in August 2017 and by January 2018 the toilets’ porcelain had worn off in numerous places in the bowl. When talking about this with various local Menards stores, I was given different ways to deal with the problem. The easiest solution given to me was to return the tank with some pictures showing the damage. This was done and a replacement was provided. The removal and the reinstallation of the replacement cost me $120. Menards told me to submit an installation Complaint Form to their corporate office.

Great value - Easily found a game for $4 there and it was $8 at Walmart. I spent very little time in the store that was pretty well lit with a beautiful view.

I usually go to Menards Men Falls, Wisc. first since they always have what I need in basic hardware. But it can get really noisy with the music sometimes which I do not like. Nevertheless, the staff are really good.

When they unloaded 16×8 $2000 garage door off they proceeded to walk on boxes as they unloaded... so upon opening they were badly bowed and had scratches in paint. I got a return approved, they were to pick up in 2 days. I started waiting at 8 am, by 2 I wondered, by 6 at night I was mad, by 8:30 now at night. This is the worst. I will never shop Menards and stick with Lowe's and Home Depot. 1st and last time with Menards.

I am very disappointed with today's service when returning items. A person with the name ** at Menards'- Long Grove was very rude and did not want to help me. To my question, if someone else can help me just say NO. I was the only person at her desk so she was not busy. She did not apologize to me. When I asked for a manager, she told me to look for him/her alone. This behavior should not be accepted on the return service. Such a person should not work with customers. She was not competent, she could not find my order, so she only said that I was doing it myself. I am terrified of this situation and it is in such a large store. I will not do more shopping at this store.

Now they have fees for special orders. I ordered something downstairs. Got charged a fee for the special order. Go upstairs two by two $400 toilets. And I was going to get charged another fee for special orders. I said, "No thanks." And went to Home Depot no fee.

I didn't buy anything today, but days when I have, the whole store is enjoyable. Especially the Christmas tree section. I'm an impulsive buyer there. They have way too much stuff to want. Things you think you need when you really don't. This is not a store to go to when you have a small paycheck. Other than that, love the place. And everyone is very helpful.

Ordered a garage door and website had pricing and description wrong. I contacted the vendor and vendor said Menards error to call Menards, Menards said to wait until my order came in. My order comes in wrong, 2 weeks later. Menards held my $1,000 for 4 weeks before telling me it was my fault and they'd be happy to refund my money but could not honor their mistake and get me the right garage door. As a "favor" they waived the restocking fee. Are you serious Menards? IT WAS YOUR ERROR! I stood in line and watched someone return a clearly used item for $450 the day I went in to pick up my item, but the company couldn't eat $200 for their own mistake.

Bought fencing boards today and the forklift guy got the bundle off the top shelf. That is all he did. He would not cut the banding (we did not have a knife) or help us load or even count out the 200 we needed. He also acted like he was in a rush and needed to be elsewhere rather than sitting his butt on the forklift watching us load. The guy at the gate was great however.

Online Ordering... BEWARE. I am a longstanding Menards customer. I have ordered online and picked up in store 10s of thousands of dollars over the last year. When I am setting up to do a job, I go online, select what's available at my store, pay the fee, and set it up for pickup or delivery, based on size of order. Sounds normal, right. I agree, paying for them to pick. It is a stretch, but I do. Well, I placed an order like I have done many times in the past. After I pay, I get a notice that one of my items (Fire Door) came out special order even after I selected in-stock items. I quickly looked for the number to call. There is now, no number. I sent in the contact info stating, "I need the door sooner than you can get it, please send me a comparable in stock item, and I will go with that instead."

I checked online for a product. Based on the online description I decided to buy it at Menards. When I got there I found the online description was wrong and was directed to a different product that cost three times as much. While there I wanted to pick up a different product that I ordered online for a store pickup. As a handicapped person I hate to risk no available motorized carts. I went to the customer service desk, they sent me to the pick up gate outside, they sent me to the special order section outside, he sent me back in to credit the purchase off of my card and to start over so someone could pull the order that I had already paid for and received notice that the order was ready.

Bought mower April 23, 2018. Put together April 26, 2018. Mowed one strip of grass and the motor froze up. Tried to return to Menards and they wouldn't take it back, replace it or give me my money back because I had put gas in it. How are you suppose to mow without gas in it. So now I am forced to find a service center to take a brand new mower to get it fixed. It hasn't even been used. There was also another person that had brought the same mower back and they refused him because it had gas in it. Obviously they are having problems with this particular mower and motor but would not address the problem. The manager Natasha at store 3232 in Princeton, IN ran like a scared rabbit instead of dealing with the customer. I will never buy another motorized piece of equipment from there again. They can't even make good their products. What a shame.

So much hassle, and intentionally make you forget about the rebates. I did not got rebate amount since last 3 times - unfortunately not worth time to fight for $10-$15 rebate to find the receipt stub and prove that I sent the receipt. Not buying anymore - even if it's $1 after $100 mail in rebate.

Criterion® 9.6 cu ft Commercial Chest Freezer - We purchased our chest freezer from Menards in Sept 2017, less than 6 months later the freezer quit working. The food inside obviously thawed to the point where the fresh meat we had recently purchased bled all over the freezer and outside of the freezer as well. We exchanged the freezer - no problem. Menards told us to contact their claims service regarding our loss of food since the freezer was less than a year old and under warranty. I filled out the necessary forms and provided pictures of the blood leaking out of the freezer.

Placed an order April 9th. Looking at the order update today the 16th of April and it still says on order. Painfully slow order/shipping. This part is for a toilet that they sell and have in stock. The American Standard Vormax! It does not use a normal flapper assembly but a unique assembly that they don't carry for this toilet in their store! No flapper will work except the proprietary flapper from American Standard! Guess it is my fault for not checking if they sold parts for their toilets they sell! This is the Independence Missouri store! Amazon had them for a few dollars more. They would have been here already and installed!!!

I was searching for an item online on the 7th, I found that Menards had a fair price and they had a delivery date of the tenth with free shipping. I ordered the item, as soon as I did the dated changed and now said it would ship on the tenth. I opened another window and verified that it stated that it would be delivered by the tenth, and it did. I sent them an email to say that it was not right to advertise a delivery date right up until they get my credit card info, and then change the date (bait & switch). I did not get a response until the ninth, even though they took the money from my account immediately, which just said, "we will be cancelling your order." I emailed back stating that I had not asked for it to be cancelled, and that I would like to talk to someone, they refused to talk. Later I received an email with a link to reorder. Horrible to bait & switch, and horrible service to refuse to talk to customers.

I need to start by saying I have never written a review; however, my experience was so shocking I am compelled to document the occurrence. I was at the Livonia, MI store on Middlebelt Road on April 9, 2018 looking for a Schlage single cylinder deadbolt combination and keyed entry. There was a sale sign indicating an amount of $34.98; however, because the various boxes were not in their proper spots, I had to verify which box had the proper SKU number to coincide with the price. It needs to be noted that there was only one sale sign in this area.

I have emailed Menards 3 times about an order I placed online because store one had 1 in stock. I have not received a reply or status of order placed March 24, 2018. It has been over 2 weeks... I have since checked other stores in a 20 mile area of my home and Racine, WI., Antioch, IL., Gurnee, IL., Vernon Hills, IL. All have 7 to 23 of the item I ordered in stock. I wish to cancel order. (2 weeks is ridiculous for a normal stock item and no reply or update.)

Purchased a Generac GP8000 generator new and in the box for 1000$. Got it home, assembled it and when I started it the recoil blew up. I called the Menards store in Mount Pleasant Michigan, talked to store manager who said he would not exchange it, I would have to take it to a warranty center. This is not something I should have to put up with, this is a factory defect and they should have to deal with it. Avoid buying any power equipment from Menards.

Today my daughter and I went to store 3142 in Fort Wayne IN to purchase a new smoker for the upcoming holiday weekend. We found a smoker. After back and forth texts with my husband decided on the Bradley smoker displayed price of 379$. We took it up to get checked out only to find out it's priced at 700$. The store manager called the GM who said he would do 499$. But the displayed price was 379$. I have pictures. Nowhere was there a price for 700$ for any of the smokers. Now I do believe this falls under the bait and switch, which is illegal.

I rented a truck earlier today, and the associate - Kerrin - from West Lafayette IN was so helpful!! The associate assisted me in using my iPhone to locate my auto insurance card from my email. She was so patient & made the experience a breeze. I just wanted to let someone know.

I made a large purchase from this company on a Saturday evening 3/10/18 and realized the following morning 3/11/18 that it was not what I wanted. I immediately attempted to find a phone number to call them to cancel my order - but there was no phone number!!! That was the first sign that I was dealing with a shady business. I then had to email their "customer service" dept. with my request to cancel my order. This request was made within 24 hours of original purchase. They proceeded to tell me that they could not cancel my order because it had already shipped. I could send the items back but I would have to pay the return shipping costs!

I am very dissatisfied with the customer service that I did not receive in this ordeal, I have went and purchased a cabinet/ vanity... I returned the damaged product to Menards, picked up the replacement and when I get back to my destination the replacement is more damage than the one that I just returned prior... I called and spoke with what was supposed to be the general manager name Nick **. He was not very helpful at all. He was quite nasty with me over the phone and kept over talking and would not let me speak. Never made my situation any better. All it done was cost me more money in the long run because of their mess up.

Checked out the toilets and wanted one that has the pressure assist flush, upon looking and seeing what is out there, I knew the American Standard would fit just fine. It's a good toilet, especially with the strong flush that the pressure assist gives. I went ahead and ordered it on the 21st on February. Waited a week, but nothing was showing that the toilet was ordered, funny that after was had been in there that the display now showed order placed and on its way. But this kept showing for another 5 days, then today the 10th of March, it showed the toilet as being placed on order as if it was just ordered. I went back to Menards and asked to see what was wrong, no one knew what was wrong, one person told me I wasn't giving it enough time, but how was it supposed to ship in one day since the following day is Sunday.

We are remodeling our house. We have spend close to 10,000 by now at Menards. We rented a truck to pick up a tub surround from Menards but when we opened it; it was the wrong one. This is very heavy and I am unable to help my spouse move it and why should I have to. It was a special order. I asked for Menards to deliver free of charge my expected one and take the wrong one back. I was told no. They would let me borrow a truck; but first I had to pay the rental. What the heck. They made the mistake but don't have to make it right. I now have to wait and see if I get the order again. I have no way of getting it here. Not sure what will happen but I would shop anywhere but Menards. They don't have good customer service and they just lost our business.

Menards says 11% discounts. We went and spent over 2000.00 because of the 11% lie. Don't fall for it or depend on it. I flip homes and go without the thought of getting fake discount. I go to the best deals without the discounts. Menards will more than likely give a discount if you have a 50.00 dollars purchase. We still didn't get ours and it’s been over 90 days.

Purchased some lumber online because their site showed a discounted amount for a given period. Even though I had placed my order 3 weeks before the offer was posted to expire I was charged the regular price. When I spoke with them about it I was told their site didnt get updated and they would not honor the discounted price as posted when I ordered. Evidently Menards has little concern for customer satisfaction.

Product (Lumber) had a lot of damage and no others were available. Only want to discount less than 20%, said that cost. We both know you will never sell the piece of plywood at cost. Offered to buy at 50%. I believe that was a fair price. No veterans discount either. I went to Home Depot where I bought a thick piece for $3.00 cheaper and not damaged. I save over $12 total on my order. Thanks to your unfriendly staff for that. I will probably never shop there if I can help it.

Building a house and spent, so far, $15,000 to $20,000. Ordered cabinets, countertop, and cupboards on December 14, 2017. Estimated delivery date of December 28, 2017. Counter arrived, but no cabinets or cupboards. No call from Menards on delay. Called Menards and was told by two different employees that the delay was due to a Christmas shutdown by the supplier and the new date was the week of January 11, 2018. When asked why they didn't know about the shutdown or delay, since they have the relationship with the vendor, they told me it was just an estimate and they do the best they can. Swallowed hard and said ok, but if I had known it would be 5 weeks, I would have checked other options for this purchase. January 12th and still no word from Menard's so I called them and was told the items that I ordered were in.

Back in Sept I spent almost $2500 at Menards for roofing materials. I filled out the rebate form and mailed it to where they said to mail it to. MONTHS go by never got anything. I sent them emails, letters telling them about this matter. Checked online. Said it was issued Nov 2017 but never received it. They said they would issue another one. Still have not received it. I called Menards Corp office and the lady on the phone said she couldn't look on the computer to see what was going on. That I would have to mail a letter explaining the problem. What? I just told her the problem. So I wrote the letter. No response from Menards Corp office either. This was 2 weeks ago. What's this? Another scam. Never received my 11% rebate.

I bought my appliances at Menards in Beaver Dam last September 2017: Washing Machine, Dryer, and other appliances because of the rebate of 11%. Now, it's already January 2018 and I haven't receive any cent of the said rebate. I spoke to the customer service at the store, she told me to keep on calling and to fax my receipts. Are you kidding me? Looks like the rebate program is a bluff!

I ordered on an online order and it came in 3 separate packages and one required shipping due upon receipt. I prepaid $35 for shipping on all items on a $100 order already. They sent an item damaged and I’m still trying to get my extra postage back I had to pay and item returned they I received damaged. They are not helping me. They just send useless emails. Worst customer service ever and I can’t even talk to anyone on the phone. I will never buy from them again.

I purchased roughly $135 worth of items from them a week ago. I paid $47 with a Gift Card/In Store Credit and roughly $93 was Cash. I returned one of the items worth $109, due to having received a similar item as a gift for Christmas, so I thought I'd return the item I had just purchased myself. When I went to return the item Menards forced a $47 gift card on me prior to receiving the difference in cash for the item.

Accidentally picked-up a nail gun instead of a stapler. When I went to return it Duane an employee didn't want to exchange it. I told him I would need to speak with someone who could help me. He started asking me if I was threatening him. I Told him, "No. Just needed someone that was going to help me." After several times of telling me I was threatening him. He reluctantly gave me in store credit. No one should have to put up with that kind of service. I will probably think twice about shopping there again!

I bought items online. The pickup is in the rear of the store. I took the items from rear of store to front of store. Never left the store. Never opened the items. Was charged 15% to return them. Horrible place to return items. I manage properties. You have to return everything to manufacture for warranty. Buyer Beware!

Expensive Oak Wooden Floor was purchased at Menards, installed by SuperFast Flooring including 50 years warranty. After a year, the coating started to peel, scratch, and flake, so we filed a claim and it was denied, saying it was our fault. I spoke to the staff on the phone to honor the 50 years warranty and they refused and hung up the phone. They are trying to rationalize the situation to get away with it, so spend your money where the company will not lie and steal your money.

I have had the absolute worst customer experience I have ever had from this store and its management team. I ordered a Vanity top for my bathroom on 9-30-17. When it came in the holes were drilled wrong. So we went back to the store and asked the Manager on duty in that department, "What could be done to get this back in a timely fashion since we have waited 4 weeks to get this one," he said he would call the vendor and get back to me, but it may be faster to credit this one that is wrong and place a new order and let them know that they made a mistake and he needs this vanity back in a couple weeks.

Obtained a rebate form #4700 from store manager. Rebate #4700 is an in store adjustment rebate and the form can only be printed in the store. It is not available for print online. Manager informed me to fill out form, attach original receipts and mail in to receive an 11% rebate. Sent this form in with several others. All other rebates processed EXCEPT Rebate #4700. Inquired by email to Menards Customer Service regarding the #4700 rebate. Customer service responded by informing me that requests for information would only delay the rebate. Sent a reply stating that I was sorry to "bother" them. Received an email a day later from another service rep offering to assist. After two additional weeks I made another inquiry. Received the standard reply of "requesting information" would only delay the rebate. I responded previous inquiries. Produced no result.

We just finished remodeling our kitchen. Some of items we bought were on the 11% rebate. We mailed in the rebates each time we purchased an item that was on this promotion. We have gotten all the rebates but the biggest one we turned in. When I went to research it, it was not showing up in their system. I called the local Menards and was told there were 3 possible explanations: 1. I mailed the rebate to the wrong address. 2. I entered my address incorrectly. 3. The typical answer-the mail lost it.

Purchased over $2000 worth of merchandise during the Menards 11% rebate on everything sale. Been 6 months have yet to receive the rebate. Would have been cheaper to go somewhere else. My bad for not keeping a copy of the receipt and rebate, still why should a consumer have to keep track of something that a business advertises.

Purchased a paint sprayer that was defective. Returned it 2 hours later to be told that it was the manufacturer's problem. They would not exchange or refund my money. Staff was rude!!! Buyer beware if you purchase from this chain, you will not get a refund if the item comes with a manufacturer's warranty. I will not shop at any Menards.

Again went to S. Side Menards and the 5 things they had on sale, WERE NOT on the shelf! I've been told that they had no time to get them out if I'm the first one there at 6:30 a.m. so That they're all sold out already if I come at 9a.m. It's a Joke! True Value might cost more but WORTH IT!

I purchased tiles to redo my flooring in my basement bathroom during their 11% rebate. I Mailed in my rebate form along with the receipt and waited for my rebate check to arrive. It was past their 6 weeks time frame so I decided to go on their website to check on the status. The website status said they mailed my rebate check out 9/26/17 and that was two weeks from the date I checked on the status. I looked for a phone number to customer service and it doesn’t seem like you can speak to a live person. The only way to contact them was thru email. I emailed and received a response 3 days later that my rebate was sent on 9/26/17. The email was of no help since I already knew that and had requested for them to reissue it.

Purchased a steam washer and paid for delivery. The machine was not set up correctly and ended up leaking water all over the carpet in the basement. Called Menards and they referred me to the delivery company, who referred me back to the Menards customer service deck. 3 months of calling and they still haven't made it right. We are now using this washer without the steam option. You can do better with Lowe's or Home Depot free and competent delivery. Bottom line - this company does not stand by their delivery service if there are any issues. I have shopped here for years but they have lost a customer.

We purchased a countertop set at the Wausau, WI Menards. Took all the pieces home except the large one, which we had to bring a trailer back to haul. When we arrived back at the store 30 some minutes later with the trailer, we were told that the last piece was sold to someone else. They took our money (and STILL have our money for that piece), then let someone else take the item. We were sent out of the store, so we called for a store manager. A man named Craig claiming to be the store manager said that it was too bad, he wasn't going to cut us another piece to match unless we paid an additional $326.89!

Purchased two appliances from Manchester MO store, stove was excessively hot and a safety hazard so was returned immediately, dishwasher broke after 3 uses. Tried to return it and was told it was out of their return window so couldn't return it for a refund (paid cash for both appliances). Corporate manager was rude-told me to be sure to let everyone know when I am reviewing them that they offered store credit - AS IF I or anyone in my family would ever shop there again. But hey, they'll be happy to sell you more stuff - just don't try and get your money back. POOR CUSTOMER SERVICE - if you live in St. Louis, go to Slyman Bros., Lowe's or Home Depot.

Purchased roofing materials and submitted that purchase for the 11% rebate. Decided about a month later that the job was far too big for do it yourselfers and we canceled the delivery requesting a refund. The refund was short the 11% rebate amount. This is now 3 months later and no rebate and we are out the $276. Menards customer service in store refuses to get involved and corporate customer service only says they'll forward to rebates international. All I want is my money back or even the rebate that is in store use only but at least that's something.

Really disgusting practice that Menards has started disguising their rebates as a marketing postcard. Almost threw it away, but I guess that's the idea right. If you don't open it up you would only think you had just thrown away a marketing piece for Doors. Done shopping at Menards forever.

After contacting customer service (only able to communicate via email), I was told I would have to bring our shower door back to a store. I was unable to ship back to vendor. For us to take it back to the store we would incur a 25% restocking fee which amounted to about $200. After many more emails, I discovered on the bottom of their return policy that ANYTHING ordered online is a special order and subject to the 25% restocking fee. The fact that anything ordered online is a special order and subject to the 25% restocking fee should be clearly stated when you order. So not only are they making money off of us from the sale of the shower door but then they're making another $200 off of us with their restocking fee. I find this very customer unfriendly! I will never use Menards again and I warn anyone else, friends and family, and anyone reading this to be aware.

Ordered a shed kit, to start it’s not a kit but a list of pull your own supplies and special order frames that took 7 days to get in stock and were damaged from strapping during transport. 2x4 that were smashed by 1/2-1 inch on the 2 outside trusses making the board less than half the size and causing a weak point in my building trusses, this was in 3 spots on 2 trusses. The reply as to why did I buy damaged trusses is, "We have an acceptable amount of breakage from transportation and I feel it’s within that. No one ever complains. Why are you." I immediately asked for a full refund, even though I had already loaded everything except the damaged supplies. Two different managers told me this is acceptable damage. Take it or leave it. Great. My money spends elsewhere that doesn’t have acceptable amount of breakage.

I ordered a chainsaw from their website. It arrived with oil spilled inside the packing. I called. They said it would not be a problem, they tested them before shipping. I tried to start it with the gas that was already in it when it arrived. (That's important, because one of their tricks is if the customer puts gas in, they won't take it back.) They don't not have a customer service number. Only an email. I sent an email. The only thing their reply said was, "Did you put gas in the unit?" Clearly trying to avoid responsibility. I called the particular store from which it was shipped. Again. I spoke to someone who said they were in the manager's office. They said they would get back to me. They have not.

Worst customer service, I spent 12 hours plus trying to get the right products order after 4 visits to the store. I thought all the problems were ironed out. Nope, wrong items were sent out "special order" so to return it's a 25% restock fee after I corrected their mistake and was still sent the wrong item. Delivery was a fiasco. I showed them pics of where it was to be placed and they said, “No problem. It will be the standard fee of $69”. It arrived today and the driver refused to place it where it was supposed to be delivered.. without paying an additional fee. Plus it arrived 2 hours late. Never will I do business with Menards. The gm at the Kenosha WI. To go ** myself. I had 3 guy on the clock waiting on the delivery of the materials and that the way you treat someone who just sent 1200 on a package that they messed up... DONT BUY FROM MENARDS.

My issue is with the Menards credit card as provided by Capital One. I tried to use my Menards card at checkout and it was declined. Knowing I had a $0 balance I went straight to the car and called Capital One. They told me that I failed to answer a correspondence from them asking me for my physical address. I never (possibly overlooked) saw this request so of course I never gave them the address. Because I never did this, they simply closed my account with no notice.

I ordered a fireplace insert that was on clearance. It was 150.00, I paid half the price. Then I paid to have the item shipped to my house because it said it was not available for pick up and did not have the original box. That should have thrown up a red flag! When the item arrived I opened up the box and could not believe it was plastic formed around cardboard to mimic a steel grate and birch logs. It was so pathetic. Not at all what was described. Also no receipt! When I went to return the item they told me I had to pay a 25% restocking fee!!! Remember it was a discontinued item!!! Then they said I would have to pay to ship this piece of plastic back!!! I do not recommend this at all. What a complete disappointment!! Then when I went to put this review in I seen they have 237 other 1 star reviews!! I wish I would have found this site first. If I could give them a 5 star (negative) review that's what would give them.

I purchased T7G Doodles Fir Porch flooring online. Set the delivery up. I called to confirm the correct delivery address, Menards then delivered it a day late and to the wrong address. My guys had to go get the materials and make the correct delivery. The head GM at Menards in Normal, IL then proceeded to drop the "F" bomb on me, and tell me it was all my fault. Then we had to return 70 pieces out of the 160 pieces we had ordered, due to bad material in one way or another.

I purchased 168 patio bricks 8 x 16 (7-5/8 x 15-1/4). The bricks are poorly manufactured. The width 7-5/8 ranges from 7-1/2 to 7-13/16 making it impossible to match up lines. I have my lawn all ripped up and ready to install these bricks only to find out they are not square or close to the same width. Some vary by 1/8 to 3/16 of an inch from end to end. I called the Saginaw Menards where I purchased them, the Manager said "Let me go measure what we have. You must have got a bad batch." She called back to inform me she had measured what they have in stock and they measured 7-1/2 to 7-3/4. These are worse than what I already have. She said I could search through the 3 pallets they have to see if I can find 168 the same size. I asked her to do that because I don't know what size to look for. The manager was not willing to help.

DO NOT PURCHASE YOUR DECKING MATERIALS FROM MENARDS. I spent over $2,500 on lumber for a new deck from Menards, after it was installed 5 months later every post was split and twisted in place. My brand new deck looked like total crap, also this made my handrail become unstable and unsafe. Menards did exchange the 15 post I had to replace but will not help me out on having to pay for the cost of labor for my contractor to take them out and replace them.

I special ordered an item online yesterday and my order has been cancelled today due to Menards falsely advertising the price of the item, and then not willing to honor the online price. Unfortunately, I sold a personal belonging of mine to afford this item because of the great deal that was advertised online, and today I get an email stating that the order has been cancelled due to their mistake? Now I no longer own the personal item that I sold, and I am not getting the item from Menards to replace the one that I have sold. I have tried numerous times to contact the customer service, but they are refusing to resolve this issue.

We have yet to receive our counter tops from Menards. These were ordered in May and it is the middle of August and we still do not have a kitchen. I have to call every other day and have them check the status. They do not follow through and check with the vendor without a call. It has been one problem after another. They were off an inch on measurements, they did a customize on the sink (can't do that for an under sink), had a sink in the order that didn't have a template from American Standard, etc. Issue after issue and until you call and ask, it just sits in limbo.

When going to Menards the rebate system is what brings me to this store, but I will not be using my card there anymore. 6-8 weeks I understand but 4 to 6 months why bother. You try to track or call anyone and no personnel at store can answer any questions for you, and the number to call is the credit card company that deals with your bill only. It's the Biggest racket going on a new way to take your money. I will not recommend, buy, or visit again!!! Thanks for Nothing.

I ordered 2 light bulbs. The shipping and handling added up to the cost of the light bulbs. Then I got a notice from the Post Office to pick up the package because there was postage due!!! I almost fell over. The bulbs were just placed in an envelope. No box and anything to keep them from breaking. What a disgrace! I paid over $5 to have 2 light bulbs shipped and that didn't even cover the postage. How does this place stay in business!!!

Menards 96th street. Indianapolis. When I opened the boxed product, I discovered it was used and did not work. Menards manager agreed it was obviously used (dirty, covered in paint splatters), but would not agree to a refund. After arguing for about 20 minutes I agreed to a replacement which also did not work. I returned the original product within about 45 minutes of purchase. The production date on the product did not match the exterior production date of box. I'm not complaining about the product (it's made in China, you take your chances), but basically being told I'm a trying to rip them off when the manager said "You see how this looks from my point of view". I'm keeping the second up-clarifier even though it doesn't work as a reminder to not waste my time at Menards.

I recently placed a small lumber order on line with Menards for pickup. At the lumber desk I was given directions to where my lumber was stored. When I drove to where my smart side boards was supposed to be stored I couldn't see them. I asked a nearby Menards employee if he could help me find and then cut the 16 ft. boards into 8 foot lengths so that they would fit in my SUV. Jeff stopped what he was doing and said that my car was right in front of the boards and that he would be glad to cut them.

I had an issue with my order that I had delivered and after talking to several people, who all tried to help - from customer service, to contractors desk, to delivery, to cashier, I was directed to Megan at the front of the West Fargo Store. She was amazing! Professional, courteous, understanding and willing to go out of her way to assist me, even though she was busy. It took a bit to get it taken care of but she handled it and even called me personally later that evening when all paperwork was submitted, and computer was updated. After 30 plus years working in a service industry it is so refreshing to be treated as if my problem is more important than anything else. Thank You Megan for your assistance. And thank you to all the Menards employees who also tried to assist me. I will continue to drive past the competition's stores to get to this store just because they treated me so well. Thank you again. Great Job!

On 7/9/2017 purchased item #6736057 Jensen Pulldown Kitchen faucet for $99.0. On 7/16 /2017 Menard offer 11% purchased item #6736057 Jensen Pulldown Kitchen faucet price went up for $114.0. So end up pay more even after rebate. It is scam.

I Purchased a Whirlpool 14CF Top White refrigerator Model WRT104TFDWOO SN VS50744795 from Menards in Rhinelander Wisconsin on July 10, 2015 for a price of $476 plus taxes. I did not purchase an Extended Warranty. The Unit developed a Cabinet Leak on March 10, 2017. The Refrigerator lasted 1.6 Years. A Certified Ref Tech told me it could not be fixed and it was most likely a Manufacturing Defect ($84). Menards wished me well in finding a solution to getting the unit fixed. There are more units like this out there. Beware.

Purchased flooring from West Fargo Menards and some from Moorhead. When we bought it in West Fargo the man from the flooring department told us it was the same as the snap together and told us which padding to buy for the underlayment. The floor has now separated up to 2 inches in some places. When filled out install complaint form, vendor said no underlayment should have been applied so they will not refund us and Menards says too bad basically. They say the vendor is self-explanatory, so for your inconvenience but there is nothing they will do. Don't listen to the workers there I guess as they send you down a path of destruction and won't make it right. There is no number at customer service center in Wisconsin that you can actually talk to. They won't even put a number on the correspondence they send in the mail. They are dedicated to customer service, yeah right!!

Lied that our product was loaded, now refuse to get it to us - I live in Rock Springs, Wyoming. The closest Menards store is in Cheyenne, WY, which is about 260 miles away. My boyfriend and I ordered a three-part order from the Cheyenne store on June 13, 2017, making it very clear at that time that we needed to pick the entire order up at once, since we were literally on the other side of the state and would be driving more than 500 miles to get these supplies. The employees understood and assured us there would be no problem. After we called several times about the status of the order, on June 30 Mason from Menards called both my boyfriend and I and left us messages confirming that our entire order had been personally verified to be in-store, was in the back in one location, and ready to be picked up. We called back and arranged pickup for July 4.

I purchased pre-finished hardwood flooring in April that was to have a rebate of $58.82, #177. In June I received a rebate for $30.89. I have contacted Chad at the Independence, MO store twice about this. The first time he got back to me with wrong information. He said he would call back. He has not.

I am very dissatisfied with my experience shopping with your store. I made a pretty substantial purchase ($1,600) on the day prior to one of your 11% rebate sales. I was told that I could come in the following day, during the sale, and pick up a form to receive the 11% rebate, otherwise I would have just waited the day to get the rebate. I stopped in the next day, and I was told the forms were not available yet. Ok, so I left and returned two days later, and the forms still were not available... Now I had made two special trips to your store to specifically pick up this form, and it was not available either time. I stopped in the following week and was informed that the rebate was over and I would not be able to submit the form.

I went to the Menards paint department and bought everything I believed I would need to paint my langer living room and hallway. I ran out of a gallon of one paint color. When I went back to Menards for another gallon, they informed me I would have to pay $7 more for that gallon as it no longer came in the color I had bought a week ago. Not a big deal, except the woman in the paint department ran back and gave me semi-gloss instead of the satin gallon I had brought to her.

Two weeks ago I purchased vinyl flooring. Found each box to have flaws in material. Too late, it's installed. I was at work. Purchased two box fans. Both warped and make a terrible noise... thus no sleep. Purchased a table and two chairs for a small porch. Both chairs have a metal and plastic mechanism for "locking" purposes. Upon closing the chairs ONCE both plastic pieces broke! Each purchase within two weeks was defective! Maybe a yard sale is the way to go!

We purchased some chairs at the Independence, MO, Menards on 5/29/17. Since they supposedly qualified for a rebate, we located the rebate form as instructed before leaving the store. Unfortunately, we didn't get home with the cash register receipt for the purchase. We were dodging storms that day and assume the receipt blew away as we raced through the rain to the truck. I went back to the store and used their kiosk to print a new copy of the receipt. Great, right? Wrong. The reprint of the receipt states "not valid for rebate submissions". I asked customer service to provide me a copy of my receipt that would be valid for the rebate submission. All the rep would say is, "Sorry, I can't do that." No reason, no explanation, no offer to otherwise assist, nothing. I asked to speak with the store manager, only to be told there was no manager available to speak with me.

I like Menards for certain things but the quality of their lumber subpar. I recently ordered Owens Corning Duration shingles when they were on sale at the Marion Ohio store and had a rebate making them cost $6 less per bundle than Lowe's. So I thought I was getting a deal. So yesterday I opened up the pack of shingles and it looks like they had gotten wet and they just looked almost used. They had a grainy yellow dusting on the back side looking suspicious for mold. They had been in my garage since delivery and had not gotten wet since delivery. Last year I got my Duration shingles from Lowe's and they were of excellent quality. When I buy stuff usually at Menards I do not expect high quality but brand name stuff I expect the same quality as anywhere else. Is it possible Menards buys Owens Corning shingle rejects or seconds?

Beware of these thieves. Over Memorial weekend, we purchased a patio set that was on the floor of the Fairfield, Ohio Menards store. We were getting a new concrete patio poured and that would be completed in a week or two. My husband and I, decided that we didn't want to purchase the $2200 set within 48 hours so notified them by phone. A manager told me that would not be a problem, but I would have to wait until Saturday to get a complete refund. Not a problem! However, about 20 minutes later a clerk called me to tell me the patio manager felt that I should be charged a 25% restocking fee as they supposedly had special ordered another set for us two days ago. We are talking about furniture that was in their store, never moved from its original place and now they wanted to hose the consumer because they ordered another one.

I am a home and business owner. Since 2012 I have probably spent $60,000 of my own money remodeling my current home at Menards. Earlier this year I took back some bathroom/kitchen items that we hadn't used and was given around $800 in-store credit. When I tried to use one of the vouchers I was given an 800 number to call and told that it was out of their hands at the local store in Central Illinois. When I called the number and talked to Ryan in Wisconsin, I was told that unless I could provide receipts and prove which Menards store the items were purchased at, they would not honor the credit. I have called them several times and always get the run-around.

Purchased 4 bath tubs, Menards only had only two in stock and so it could not be purchased on their website. Rob helped me to place a special order where I could buy the 2 in stock and Menards would email me when they had two more for pick up later. Requested Rob to pull the two tubs as my contractor would be coming to pick them up the next day. Called later in the day and found that the tubs were not pulled from stock and Rob had left for the day, spoke to "Will" and he said that he would pull the tubs from stock for my contractor.

I ordered 10 gallon of pool paint and was told that I would receive by 5/25/2017. Now that I check the status of order it will not even ship until 5/31/2017. Menards website is a piece of crap. Also they don't even have a way to contact anyone direct. No chat or 24/7 customer service. It is BS. I will not use Menards for anything from now on. I will shop Lowe's or Home Depot which have online chat and 24/7 customer service.

On May 12, 2017, I visited the Menards in Lawrence, KS and received some of the worst service that I've ever experienced. I purchased a #1 premium perennial and after I looked at my receipt and saw the perennial rang up at $5.77 and not the sale price of $3.33 I brought it to the attention of the cashier and she flipped her light at the register on for assistance. A very nice young man came over to assist and he contacted the garden dept to confirm that there were signs stating the sale price. We waited for approx 5 minutes and there was no response back from the garden dept.

My husband and I are delighted to have a new store near us, we think that the shopping experience and the very helpful staff are top notch, no complaints here. Prices are good too. However, beware of how they process rebates, you have to look up the Rebate #, fill out the form and then mail in the form. There are supposed to be ways to trace the progress of the very slow rebate and yet after 2 months of waiting, our name still does not appear. Very inefficient, lots of room for mail to get lost, stupid, stupid system.