Menards Reviews

Building a house and spent, so far, $15,000 to $20,000. Ordered cabinets, countertop, and cupboards on December 14, 2017. Estimated delivery date of December 28, 2017. Counter arrived, but no cabinets or cupboards. No call from Menards on delay. Called Menards and was told by two different employees that the delay was due to a Christmas shutdown by the supplier and the new date was the week of January 11, 2018. When asked why they didn't know about the shutdown or delay, since they have the relationship with the vendor, they told me it was just an estimate and they do the best they can. Swallowed hard and said ok, but if I had known it would be 5 weeks, I would have checked other options for this purchase. January 12th and still no word from Menard's so I called them and was told the items that I ordered were in.

Back in Sept I spent almost $2500 at Menards for roofing materials. I filled out the rebate form and mailed it to where they said to mail it to. MONTHS go by never got anything. I sent them emails, letters telling them about this matter. Checked online. Said it was issued Nov 2017 but never received it. They said they would issue another one. Still have not received it. I called Menards Corp office and the lady on the phone said she couldn't look on the computer to see what was going on. That I would have to mail a letter explaining the problem. What? I just told her the problem. So I wrote the letter. No response from Menards Corp office either. This was 2 weeks ago. What's this? Another scam. Never received my 11% rebate.

I bought my appliances at Menards in Beaver Dam last September 2017: Washing Machine, Dryer, and other appliances because of the rebate of 11%. Now, it's already January 2018 and I haven't receive any cent of the said rebate. I spoke to the customer service at the store, she told me to keep on calling and to fax my receipts. Are you kidding me? Looks like the rebate program is a bluff!

I ordered on an online order and it came in 3 separate packages and one required shipping due upon receipt. I prepaid $35 for shipping on all items on a $100 order already. They sent an item damaged and I’m still trying to get my extra postage back I had to pay and item returned they I received damaged. They are not helping me. They just send useless emails. Worst customer service ever and I can’t even talk to anyone on the phone. I will never buy from them again.

I purchased roughly $135 worth of items from them a week ago. I paid $47 with a Gift Card/In Store Credit and roughly $93 was Cash. I returned one of the items worth $109, due to having received a similar item as a gift for Christmas, so I thought I'd return the item I had just purchased myself. When I went to return the item Menards forced a $47 gift card on me prior to receiving the difference in cash for the item.

Accidentally picked-up a nail gun instead of a stapler. When I went to return it Duane an employee didn't want to exchange it. I told him I would need to speak with someone who could help me. He started asking me if I was threatening him. I Told him, "No. Just needed someone that was going to help me." After several times of telling me I was threatening him. He reluctantly gave me in store credit. No one should have to put up with that kind of service. I will probably think twice about shopping there again!

I bought items online. The pickup is in the rear of the store. I took the items from rear of store to front of store. Never left the store. Never opened the items. Was charged 15% to return them. Horrible place to return items. I manage properties. You have to return everything to manufacture for warranty. Buyer Beware!

Expensive Oak Wooden Floor was purchased at Menards, installed by SuperFast Flooring including 50 years warranty. After a year, the coating started to peel, scratch, and flake, so we filed a claim and it was denied, saying it was our fault. I spoke to the staff on the phone to honor the 50 years warranty and they refused and hung up the phone. They are trying to rationalize the situation to get away with it, so spend your money where the company will not lie and steal your money.

I have had the absolute worst customer experience I have ever had from this store and its management team. I ordered a Vanity top for my bathroom on 9-30-17. When it came in the holes were drilled wrong. So we went back to the store and asked the Manager on duty in that department, "What could be done to get this back in a timely fashion since we have waited 4 weeks to get this one," he said he would call the vendor and get back to me, but it may be faster to credit this one that is wrong and place a new order and let them know that they made a mistake and he needs this vanity back in a couple weeks.

Obtained a rebate form #4700 from store manager. Rebate #4700 is an in store adjustment rebate and the form can only be printed in the store. It is not available for print online. Manager informed me to fill out form, attach original receipts and mail in to receive an 11% rebate. Sent this form in with several others. All other rebates processed EXCEPT Rebate #4700. Inquired by email to Menards Customer Service regarding the #4700 rebate. Customer service responded by informing me that requests for information would only delay the rebate. Sent a reply stating that I was sorry to "bother" them. Received an email a day later from another service rep offering to assist. After two additional weeks I made another inquiry. Received the standard reply of "requesting information" would only delay the rebate. I responded previous inquiries. Produced no result.

We just finished remodeling our kitchen. Some of items we bought were on the 11% rebate. We mailed in the rebates each time we purchased an item that was on this promotion. We have gotten all the rebates but the biggest one we turned in. When I went to research it, it was not showing up in their system. I called the local Menards and was told there were 3 possible explanations: 1. I mailed the rebate to the wrong address. 2. I entered my address incorrectly. 3. The typical answer-the mail lost it.

Purchased over $2000 worth of merchandise during the Menards 11% rebate on everything sale. Been 6 months have yet to receive the rebate. Would have been cheaper to go somewhere else. My bad for not keeping a copy of the receipt and rebate, still why should a consumer have to keep track of something that a business advertises.

Purchased a paint sprayer that was defective. Returned it 2 hours later to be told that it was the manufacturer's problem. They would not exchange or refund my money. Staff was rude!!! Buyer beware if you purchase from this chain, you will not get a refund if the item comes with a manufacturer's warranty. I will not shop at any Menards.

Again went to S. Side Menards and the 5 things they had on sale, WERE NOT on the shelf! I've been told that they had no time to get them out if I'm the first one there at 6:30 a.m. so That they're all sold out already if I come at 9a.m. It's a Joke! True Value might cost more but WORTH IT!

I purchased tiles to redo my flooring in my basement bathroom during their 11% rebate. I Mailed in my rebate form along with the receipt and waited for my rebate check to arrive. It was past their 6 weeks time frame so I decided to go on their website to check on the status. The website status said they mailed my rebate check out 9/26/17 and that was two weeks from the date I checked on the status. I looked for a phone number to customer service and it doesn’t seem like you can speak to a live person. The only way to contact them was thru email. I emailed and received a response 3 days later that my rebate was sent on 9/26/17. The email was of no help since I already knew that and had requested for them to reissue it.

Purchased a steam washer and paid for delivery. The machine was not set up correctly and ended up leaking water all over the carpet in the basement. Called Menards and they referred me to the delivery company, who referred me back to the Menards customer service deck. 3 months of calling and they still haven't made it right. We are now using this washer without the steam option. You can do better with Lowe's or Home Depot free and competent delivery. Bottom line - this company does not stand by their delivery service if there are any issues. I have shopped here for years but they have lost a customer.

We purchased a countertop set at the Wausau, WI Menards. Took all the pieces home except the large one, which we had to bring a trailer back to haul. When we arrived back at the store 30 some minutes later with the trailer, we were told that the last piece was sold to someone else. They took our money (and STILL have our money for that piece), then let someone else take the item. We were sent out of the store, so we called for a store manager. A man named Craig claiming to be the store manager said that it was too bad, he wasn't going to cut us another piece to match unless we paid an additional $326.89!

Purchased two appliances from Manchester MO store, stove was excessively hot and a safety hazard so was returned immediately, dishwasher broke after 3 uses. Tried to return it and was told it was out of their return window so couldn't return it for a refund (paid cash for both appliances). Corporate manager was rude-told me to be sure to let everyone know when I am reviewing them that they offered store credit - AS IF I or anyone in my family would ever shop there again. But hey, they'll be happy to sell you more stuff - just don't try and get your money back. POOR CUSTOMER SERVICE - if you live in St. Louis, go to Slyman Bros., Lowe's or Home Depot.

Purchased roofing materials and submitted that purchase for the 11% rebate. Decided about a month later that the job was far too big for do it yourselfers and we canceled the delivery requesting a refund. The refund was short the 11% rebate amount. This is now 3 months later and no rebate and we are out the $276. Menards customer service in store refuses to get involved and corporate customer service only says they'll forward to rebates international. All I want is my money back or even the rebate that is in store use only but at least that's something.

Really disgusting practice that Menards has started disguising their rebates as a marketing postcard. Almost threw it away, but I guess that's the idea right. If you don't open it up you would only think you had just thrown away a marketing piece for Doors. Done shopping at Menards forever.

After contacting customer service (only able to communicate via email), I was told I would have to bring our shower door back to a store. I was unable to ship back to vendor. For us to take it back to the store we would incur a 25% restocking fee which amounted to about $200. After many more emails, I discovered on the bottom of their return policy that ANYTHING ordered online is a special order and subject to the 25% restocking fee. The fact that anything ordered online is a special order and subject to the 25% restocking fee should be clearly stated when you order. So not only are they making money off of us from the sale of the shower door but then they're making another $200 off of us with their restocking fee. I find this very customer unfriendly! I will never use Menards again and I warn anyone else, friends and family, and anyone reading this to be aware.

Ordered a shed kit, to start it’s not a kit but a list of pull your own supplies and special order frames that took 7 days to get in stock and were damaged from strapping during transport. 2x4 that were smashed by 1/2-1 inch on the 2 outside trusses making the board less than half the size and causing a weak point in my building trusses, this was in 3 spots on 2 trusses. The reply as to why did I buy damaged trusses is, "We have an acceptable amount of breakage from transportation and I feel it’s within that. No one ever complains. Why are you." I immediately asked for a full refund, even though I had already loaded everything except the damaged supplies. Two different managers told me this is acceptable damage. Take it or leave it. Great. My money spends elsewhere that doesn’t have acceptable amount of breakage.

I ordered a chainsaw from their website. It arrived with oil spilled inside the packing. I called. They said it would not be a problem, they tested them before shipping. I tried to start it with the gas that was already in it when it arrived. (That's important, because one of their tricks is if the customer puts gas in, they won't take it back.) They don't not have a customer service number. Only an email. I sent an email. The only thing their reply said was, "Did you put gas in the unit?" Clearly trying to avoid responsibility. I called the particular store from which it was shipped. Again. I spoke to someone who said they were in the manager's office. They said they would get back to me. They have not.

Worst customer service, I spent 12 hours plus trying to get the right products order after 4 visits to the store. I thought all the problems were ironed out. Nope, wrong items were sent out "special order" so to return it's a 25% restock fee after I corrected their mistake and was still sent the wrong item. Delivery was a fiasco. I showed them pics of where it was to be placed and they said, “No problem. It will be the standard fee of $69”. It arrived today and the driver refused to place it where it was supposed to be delivered.. without paying an additional fee. Plus it arrived 2 hours late. Never will I do business with Menards. The gm at the Kenosha WI. To go ** myself. I had 3 guy on the clock waiting on the delivery of the materials and that the way you treat someone who just sent 1200 on a package that they messed up... DONT BUY FROM MENARDS.

My issue is with the Menards credit card as provided by Capital One. I tried to use my Menards card at checkout and it was declined. Knowing I had a $0 balance I went straight to the car and called Capital One. They told me that I failed to answer a correspondence from them asking me for my physical address. I never (possibly overlooked) saw this request so of course I never gave them the address. Because I never did this, they simply closed my account with no notice.

I ordered a fireplace insert that was on clearance. It was 150.00, I paid half the price. Then I paid to have the item shipped to my house because it said it was not available for pick up and did not have the original box. That should have thrown up a red flag! When the item arrived I opened up the box and could not believe it was plastic formed around cardboard to mimic a steel grate and birch logs. It was so pathetic. Not at all what was described. Also no receipt! When I went to return the item they told me I had to pay a 25% restocking fee!!! Remember it was a discontinued item!!! Then they said I would have to pay to ship this piece of plastic back!!! I do not recommend this at all. What a complete disappointment!! Then when I went to put this review in I seen they have 237 other 1 star reviews!! I wish I would have found this site first. If I could give them a 5 star (negative) review that's what would give them.

I purchased T7G Doodles Fir Porch flooring online. Set the delivery up. I called to confirm the correct delivery address, Menards then delivered it a day late and to the wrong address. My guys had to go get the materials and make the correct delivery. The head GM at Menards in Normal, IL then proceeded to drop the "F" bomb on me, and tell me it was all my fault. Then we had to return 70 pieces out of the 160 pieces we had ordered, due to bad material in one way or another.

I purchased 168 patio bricks 8 x 16 (7-5/8 x 15-1/4). The bricks are poorly manufactured. The width 7-5/8 ranges from 7-1/2 to 7-13/16 making it impossible to match up lines. I have my lawn all ripped up and ready to install these bricks only to find out they are not square or close to the same width. Some vary by 1/8 to 3/16 of an inch from end to end. I called the Saginaw Menards where I purchased them, the Manager said "Let me go measure what we have. You must have got a bad batch." She called back to inform me she had measured what they have in stock and they measured 7-1/2 to 7-3/4. These are worse than what I already have. She said I could search through the 3 pallets they have to see if I can find 168 the same size. I asked her to do that because I don't know what size to look for. The manager was not willing to help.

DO NOT PURCHASE YOUR DECKING MATERIALS FROM MENARDS. I spent over $2,500 on lumber for a new deck from Menards, after it was installed 5 months later every post was split and twisted in place. My brand new deck looked like total crap, also this made my handrail become unstable and unsafe. Menards did exchange the 15 post I had to replace but will not help me out on having to pay for the cost of labor for my contractor to take them out and replace them.

I special ordered an item online yesterday and my order has been cancelled today due to Menards falsely advertising the price of the item, and then not willing to honor the online price. Unfortunately, I sold a personal belonging of mine to afford this item because of the great deal that was advertised online, and today I get an email stating that the order has been cancelled due to their mistake? Now I no longer own the personal item that I sold, and I am not getting the item from Menards to replace the one that I have sold. I have tried numerous times to contact the customer service, but they are refusing to resolve this issue.

We have yet to receive our counter tops from Menards. These were ordered in May and it is the middle of August and we still do not have a kitchen. I have to call every other day and have them check the status. They do not follow through and check with the vendor without a call. It has been one problem after another. They were off an inch on measurements, they did a customize on the sink (can't do that for an under sink), had a sink in the order that didn't have a template from American Standard, etc. Issue after issue and until you call and ask, it just sits in limbo.

When going to Menards the rebate system is what brings me to this store, but I will not be using my card there anymore. 6-8 weeks I understand but 4 to 6 months why bother. You try to track or call anyone and no personnel at store can answer any questions for you, and the number to call is the credit card company that deals with your bill only. It's the Biggest racket going on a new way to take your money. I will not recommend, buy, or visit again!!! Thanks for Nothing.

I ordered 2 light bulbs. The shipping and handling added up to the cost of the light bulbs. Then I got a notice from the Post Office to pick up the package because there was postage due!!! I almost fell over. The bulbs were just placed in an envelope. No box and anything to keep them from breaking. What a disgrace! I paid over $5 to have 2 light bulbs shipped and that didn't even cover the postage. How does this place stay in business!!!

Menards 96th street. Indianapolis. When I opened the boxed product, I discovered it was used and did not work. Menards manager agreed it was obviously used (dirty, covered in paint splatters), but would not agree to a refund. After arguing for about 20 minutes I agreed to a replacement which also did not work. I returned the original product within about 45 minutes of purchase. The production date on the product did not match the exterior production date of box. I'm not complaining about the product (it's made in China, you take your chances), but basically being told I'm a trying to rip them off when the manager said "You see how this looks from my point of view". I'm keeping the second up-clarifier even though it doesn't work as a reminder to not waste my time at Menards.

I recently placed a small lumber order on line with Menards for pickup. At the lumber desk I was given directions to where my lumber was stored. When I drove to where my smart side boards was supposed to be stored I couldn't see them. I asked a nearby Menards employee if he could help me find and then cut the 16 ft. boards into 8 foot lengths so that they would fit in my SUV. Jeff stopped what he was doing and said that my car was right in front of the boards and that he would be glad to cut them.

I had an issue with my order that I had delivered and after talking to several people, who all tried to help - from customer service, to contractors desk, to delivery, to cashier, I was directed to Megan at the front of the West Fargo Store. She was amazing! Professional, courteous, understanding and willing to go out of her way to assist me, even though she was busy. It took a bit to get it taken care of but she handled it and even called me personally later that evening when all paperwork was submitted, and computer was updated. After 30 plus years working in a service industry it is so refreshing to be treated as if my problem is more important than anything else. Thank You Megan for your assistance. And thank you to all the Menards employees who also tried to assist me. I will continue to drive past the competition's stores to get to this store just because they treated me so well. Thank you again. Great Job!

On 7/9/2017 purchased item #6736057 Jensen Pulldown Kitchen faucet for $99.0. On 7/16 /2017 Menard offer 11% purchased item #6736057 Jensen Pulldown Kitchen faucet price went up for $114.0. So end up pay more even after rebate. It is scam.

I Purchased a Whirlpool 14CF Top White refrigerator Model WRT104TFDWOO SN VS50744795 from Menards in Rhinelander Wisconsin on July 10, 2015 for a price of $476 plus taxes. I did not purchase an Extended Warranty. The Unit developed a Cabinet Leak on March 10, 2017. The Refrigerator lasted 1.6 Years. A Certified Ref Tech told me it could not be fixed and it was most likely a Manufacturing Defect ($84). Menards wished me well in finding a solution to getting the unit fixed. There are more units like this out there. Beware.

Purchased flooring from West Fargo Menards and some from Moorhead. When we bought it in West Fargo the man from the flooring department told us it was the same as the snap together and told us which padding to buy for the underlayment. The floor has now separated up to 2 inches in some places. When filled out install complaint form, vendor said no underlayment should have been applied so they will not refund us and Menards says too bad basically. They say the vendor is self-explanatory, so for your inconvenience but there is nothing they will do. Don't listen to the workers there I guess as they send you down a path of destruction and won't make it right. There is no number at customer service center in Wisconsin that you can actually talk to. They won't even put a number on the correspondence they send in the mail. They are dedicated to customer service, yeah right!!

Lied that our product was loaded, now refuse to get it to us - I live in Rock Springs, Wyoming. The closest Menards store is in Cheyenne, WY, which is about 260 miles away. My boyfriend and I ordered a three-part order from the Cheyenne store on June 13, 2017, making it very clear at that time that we needed to pick the entire order up at once, since we were literally on the other side of the state and would be driving more than 500 miles to get these supplies. The employees understood and assured us there would be no problem. After we called several times about the status of the order, on June 30 Mason from Menards called both my boyfriend and I and left us messages confirming that our entire order had been personally verified to be in-store, was in the back in one location, and ready to be picked up. We called back and arranged pickup for July 4.

I purchased pre-finished hardwood flooring in April that was to have a rebate of $58.82, #177. In June I received a rebate for $30.89. I have contacted Chad at the Independence, MO store twice about this. The first time he got back to me with wrong information. He said he would call back. He has not.

I am very dissatisfied with my experience shopping with your store. I made a pretty substantial purchase ($1,600) on the day prior to one of your 11% rebate sales. I was told that I could come in the following day, during the sale, and pick up a form to receive the 11% rebate, otherwise I would have just waited the day to get the rebate. I stopped in the next day, and I was told the forms were not available yet. Ok, so I left and returned two days later, and the forms still were not available... Now I had made two special trips to your store to specifically pick up this form, and it was not available either time. I stopped in the following week and was informed that the rebate was over and I would not be able to submit the form.

I went to the Menards paint department and bought everything I believed I would need to paint my langer living room and hallway. I ran out of a gallon of one paint color. When I went back to Menards for another gallon, they informed me I would have to pay $7 more for that gallon as it no longer came in the color I had bought a week ago. Not a big deal, except the woman in the paint department ran back and gave me semi-gloss instead of the satin gallon I had brought to her.

Two weeks ago I purchased vinyl flooring. Found each box to have flaws in material. Too late, it's installed. I was at work. Purchased two box fans. Both warped and make a terrible noise... thus no sleep. Purchased a table and two chairs for a small porch. Both chairs have a metal and plastic mechanism for "locking" purposes. Upon closing the chairs ONCE both plastic pieces broke! Each purchase within two weeks was defective! Maybe a yard sale is the way to go!

We purchased some chairs at the Independence, MO, Menards on 5/29/17. Since they supposedly qualified for a rebate, we located the rebate form as instructed before leaving the store. Unfortunately, we didn't get home with the cash register receipt for the purchase. We were dodging storms that day and assume the receipt blew away as we raced through the rain to the truck. I went back to the store and used their kiosk to print a new copy of the receipt. Great, right? Wrong. The reprint of the receipt states "not valid for rebate submissions". I asked customer service to provide me a copy of my receipt that would be valid for the rebate submission. All the rep would say is, "Sorry, I can't do that." No reason, no explanation, no offer to otherwise assist, nothing. I asked to speak with the store manager, only to be told there was no manager available to speak with me.

I like Menards for certain things but the quality of their lumber subpar. I recently ordered Owens Corning Duration shingles when they were on sale at the Marion Ohio store and had a rebate making them cost $6 less per bundle than Lowe's. So I thought I was getting a deal. So yesterday I opened up the pack of shingles and it looks like they had gotten wet and they just looked almost used. They had a grainy yellow dusting on the back side looking suspicious for mold. They had been in my garage since delivery and had not gotten wet since delivery. Last year I got my Duration shingles from Lowe's and they were of excellent quality. When I buy stuff usually at Menards I do not expect high quality but brand name stuff I expect the same quality as anywhere else. Is it possible Menards buys Owens Corning shingle rejects or seconds?

Beware of these thieves. Over Memorial weekend, we purchased a patio set that was on the floor of the Fairfield, Ohio Menards store. We were getting a new concrete patio poured and that would be completed in a week or two. My husband and I, decided that we didn't want to purchase the $2200 set within 48 hours so notified them by phone. A manager told me that would not be a problem, but I would have to wait until Saturday to get a complete refund. Not a problem! However, about 20 minutes later a clerk called me to tell me the patio manager felt that I should be charged a 25% restocking fee as they supposedly had special ordered another set for us two days ago. We are talking about furniture that was in their store, never moved from its original place and now they wanted to hose the consumer because they ordered another one.

I am a home and business owner. Since 2012 I have probably spent $60,000 of my own money remodeling my current home at Menards. Earlier this year I took back some bathroom/kitchen items that we hadn't used and was given around $800 in-store credit. When I tried to use one of the vouchers I was given an 800 number to call and told that it was out of their hands at the local store in Central Illinois. When I called the number and talked to Ryan in Wisconsin, I was told that unless I could provide receipts and prove which Menards store the items were purchased at, they would not honor the credit. I have called them several times and always get the run-around.

Purchased 4 bath tubs, Menards only had only two in stock and so it could not be purchased on their website. Rob helped me to place a special order where I could buy the 2 in stock and Menards would email me when they had two more for pick up later. Requested Rob to pull the two tubs as my contractor would be coming to pick them up the next day. Called later in the day and found that the tubs were not pulled from stock and Rob had left for the day, spoke to "Will" and he said that he would pull the tubs from stock for my contractor.

I ordered 10 gallon of pool paint and was told that I would receive by 5/25/2017. Now that I check the status of order it will not even ship until 5/31/2017. Menards website is a piece of crap. Also they don't even have a way to contact anyone direct. No chat or 24/7 customer service. It is BS. I will not use Menards for anything from now on. I will shop Lowe's or Home Depot which have online chat and 24/7 customer service.

On May 12, 2017, I visited the Menards in Lawrence, KS and received some of the worst service that I've ever experienced. I purchased a #1 premium perennial and after I looked at my receipt and saw the perennial rang up at $5.77 and not the sale price of $3.33 I brought it to the attention of the cashier and she flipped her light at the register on for assistance. A very nice young man came over to assist and he contacted the garden dept to confirm that there were signs stating the sale price. We waited for approx 5 minutes and there was no response back from the garden dept.

My husband and I are delighted to have a new store near us, we think that the shopping experience and the very helpful staff are top notch, no complaints here. Prices are good too. However, beware of how they process rebates, you have to look up the Rebate #, fill out the form and then mail in the form. There are supposed to be ways to trace the progress of the very slow rebate and yet after 2 months of waiting, our name still does not appear. Very inefficient, lots of room for mail to get lost, stupid, stupid system.

I purchased some items from Menards, a few months ago. I was getting a bathroom installed in my basement. I sent a copy of my receipt, plus rebate paperwork that was needed in order for myself to get my check. I still have received my rebate check in the mail yet. I feel Menards is a horrible home improvement store, they don't even honor military discounts either. Plus the contractor that was working on my home had to go back to the store a dozen time. Because they didn't place any nuts or bolts in the toilet box. Plus the shower kit set went back twice because it didn't properly have all the parts in the box. This is one (#1) sorry store Kalamazoo, MI.

Space doesn't permit me to write about the problems, manager incompetence and general lack of concern for their customers. I wish I could give no stars. The Menard family should be ashamed to advertise, "Dedicated to service and quality". What a joke! There have been a couple of bad experiences at Menards. The last one involved me going two times to pick up garage doors to no avail. Me once and me paying a contractor the second time. Guess what? I still don't have any garage doors. The doors were purchased at Evendale and I was told to drive around back to pick them up. I finally get there after the guy at the gate telling me the wrong place to go and they tell me that there is only one after the salesman said they were in stock. I then ask them if they were available in the Loveland store. Paperwork was transferred to Loveland.

I used to live in Michigan and had a Menards close by... never had a HD, and Lowe's moved out many years ago. So Menards is the only choice. I've always had good luck at the store. But now I live in Florida, and Menards is not in this state. So I went to their website and ordered a dozen Loctite epoxy tube sets for plastics. (I had used many tubes of it bought at their store.) Upon using the first one, the color mixed clear (I was expecting a cream color like the others). The consistency was runny instead of standing up in a gob. I applied it anyway and found it would not stick to plastic. (I was used to not being able to remove it except by hammer and chisel... even then it took a lot of chiseling to finally get it all off.) I just tapped it with a wrench and the whole thing popped right off. I tried a second and third tube set and found the same thing.

You want to know. Contact me, Menards. I would NOT recommend Your Store near Kankakee IL to anyone. The whole Staff needs to be Trained on Customer Service. 3 Men said they were "Store Managers" in one spot. Nice try to cover up their ability to run a store! No Disabled Store or Women Friendly!!!

I was told by a cashier at the Ofallon IL Menards that my rebate would be a "check" mailed to me after I mailed my receipts to proper location. Took over 2 months to receive the rebate and in fact it was only an "in store rebate". I spent money on a stamp, envelope, and gas to mail my receipt for my rebate only to get an in store rebate. I feel that it was very misleading. Poor execution on their end. And I spent a large amount of money in the store to be mislead! Plus I bought carpet from them only to unroll it to find a large bald spot in the carpet. I will redeem my rebate but will not go back after that.

I used to shop at the East Side Madison store. I ordered 6 foot boards from the desk... go back in the yard... there are no 6 foot boards. The yard is empty of employees. I had to drive around... go back in the store to get someone to come out and help me. Then I had to help the guy pull out 12 foot boards, carry them to the saw, then help him cut them and load them in my car. After an hour, I was able to leave and no employee discount. I kept going in practically every night to get more boards (I was building a fence). They were constantly out of items, I could never find anyone to help me. When I did... they were like "Give me a moment and I will be there." I finally blew up at a fork lift driver where he drove away saying "I don't have to put up with you."

I am a wheelchair bound amputee. During the fall of 2016 I was in the 7701 Nicollet Ave, Richfield , MN 55423. They have flat belt escalators at that store. There are no signs posted that people in wheelchairs can not use their escalators. Some of the items I wanted to purchase was on the 2nd floor of Menards. Therefore, I used the up escalator to get my needed items from the 2nd floor. After retrieving my needed items from the 2nd floor, I used the down escalator. When I was almost to the bottom of the escalator, a store employee forcefully grabbed my shopping cart, which caused me to almost fall out of my wheelchair and also caused me to slam my body into the side rail. I yelled at the employee with the verbiage "What the hell are you doing! What is your problem!?"

Worst search engine. Try to find anything on Menards site is a waste of time. A simple search for a copper 3" pipe gets you everything with the name pipe or copper BUT a 3" copper pipe. Several other searches get the same results. Not worth your time to look.

I purchased a Safety Siren 3 radon gas detector from them. I plugged it in and checked it an hour later and showed no reading. I checked the instruction manual and it said it takes two days for a reading. But it says that it updates every hour?? Mmm. They also recommend that you have it re-evaluated every other year for a cost. They negate to tell you that on their website. And for best accuracy you need to have it calibrated every year for 75.00 plus shipping. They also do not tell you that on their website. I contacted Menards within 11 hours of receiving the detector that I was returning it. Since I purchased it online, they require a 25% restocking fee. You have got to be kidding me!! I called the Warren store and they disconnected me. I am not a very happy camper with Menards. If they treat customers like this I will never purchase from them again!! Either in store or online. They need to be brought up on gouging charges. (If there was such a thing.)

Made a large purchase from Menards. I actually had to drive from NC to Ohio to do so. Now I'm back in NC as would be expected... and my Menards rebate is literally worthless. You are unable to use it for an online purchase. Even if it was usable online this is only retailer I've encountered that throws on a nearly 10% "processing fee" then has the gall to tell you it is for your "convenience."

I bought 28 12' cedar boards from Menards store at Evendale, OH and paid $28 cutting fee (Home Depot and Lowe's charge no cutting fee for customers) to ask them to cut each board into two pieces (9' and 3'). After made a big effort loading these pieces onto my small car (some long pieces have to stick out my car window) and carefully drove home, I found that they cut each board into wrong two pieces (9'3'' and 2'9"). I drove back to the store and ask them to correct the mistake. The store manager refuse to replace the wrong pieces from my home and ask me to bring the pieces back to store.

There is NO WAY to speak to a human to track a package. My package supposedly delivered 2 weeks ago. There's no phone number to get support in any way. Basically, Menards just stole $30.00 from my bank account. I'm not going to go broke over $30 but it's the principle; I paid for product that they "supposedly" shipped and delivered. Do they have online or phone customer service support? NO! I called the 1-800 under Google and it's to a credit card company. Then dialed another number where a human answers. I've called twice now a woman answers and puts me into someone's voicemail - she never calls back. There's another option where you can leave a message... they don't call back either. This is a nightmare. I recommend that you NEVER EVER make an online purchase with this horrendous company.

Terrible company and terrible customer service! I hate I had to give them even one star. I used one of their advertised floor installers to install $1,600 worth of carpeting that I purchased at Menards. Their carpet installer stole my shop vac and weed whacker on the last day of the job. Of course I wasn't sure he did it until I went to our local court website, looked the carpet installer up, and discovered he had a rap sheet a mile long to include petty theft from Menards!! Carpet thief is currently doing six months in jail for his other crimes to include robbing another person by stealing her snow plow out of her garage and being pulled over with drugs. Yes, this is who Menards allows to use in their stores!

Consumers have to do all the legwork in order to use Menards rebates, and Menards loses nothing. Consumer has to supply envelope, stamp, and gas to mail rebate, then the wait game of 4 to 6 weeks to get rebate in the mail. That has to be used in Menards. Move in 20th century, so rebates can be entered from home computer. Other stores are using this method.

Menard's advertised steel patio chairs for.01 online and I ordered 8. Got my confirmation and my card was charged. Almost immediately the item was changed to $358. Now they aren't honoring their advertised price and their ridiculous response via email was this: "This email is in reference to your recent order placed for a patio chair on Menards.com. This item was a figment of the computer's imagination. We are diligently looking the cause of this temporary and isolated technical error. In the meantime of that, your order is being promptly cancelled and refunded in full."

I found the manager at Moline IL store extremely unhelpful with that I don't care attitude because he knew I would have a very hard time getting in connection with anyone superior to him at this Menards store. I've never been so mistreated and disrespected from a worker. Much less acting manager... he clearly felt he is untouchable... and frankly didn't care about my inconvenience and the fact I was saying I'm about to return this over $500 door. He said he didn't care.

Bought a 26 by 40 garage package November 11th 16. Over the next two weeks to three weeks everything was delivered except for my garage door, the drip edge, and the facia. Went to Menards. They told me all three of my checks bounced therefore I can't get nothing. All monies from check and debit are taken out of my account the next day. Now I already have the garage package. I'm just missing those three things. They told me that was too bad that I had to deal with it. I told them I only wrote one check. The rest was paid on debit. I showed them the receipt and they told me it was fake. I also brought a printout from my bank. They told me that was all so fake. They want the original canceled check but they said that's probably faked also. My bank is sending me my canceled check. I'm currently waiting for it. In the meantime I had to purchase $500 in tarps to cover garage so the wood wouldn't rot or warp.

The rebate program requires my time to fill out a coupon, mail it back to the company and then get a store credit. I guess they think my time is free or that most people will forget to do the coupon within 2 weeks so it expires. I shop elsewhere whenever I can. My time would be better serve if they just discounted the items at the register and actually save me time and money. I think this system needs to be discarded for a customer friendly experience.

Menards in Long Grove Double Charging 4 X in 1 month. I do not think this is a coincidence when it happened to me 4 times in 1 month. Look close at your receipts. I took a picture of the screen the 4th time because it was deliberate. While I am busy putting my items on the belt, they are scanning an item 2 times. Scammers. This is intentional. Anybody else notice? They were very fast at refunding my money and they acted like they were caught.

My sister returned an item for her husband & even with receipt had to accept store credit since she only had her bank card and not his for the same account. She couldn't find anything to buy. I had several items and so purchased her credit from her. I purchased way more than the credit I had. Later that day I had to return one of the larger ticket items and they insisted on giving me back the credit because "that is the way our registers work". As far as I am concerned, this is holding my money hostage and at the very least stealing on their part. I am left with a store credit when I have nothing to purchase. Even after my return, I spent way more than the store credit they made me take back. They are forcing me to use it twice with it being their gain. I should have returned everything, got my credit back and the amount charged to my credit card, and then repurchased the items I purchased in the first place (with exception of return).

I purchased several hundred dollars of ceramic tiles from Menards and all the underlayment, grout, mud, nails,etc. Ceramic flooring cracked and grout popped out of cracks. Menards refuses to do anything about this and floor needs replaced. I spent a week doing this floor not to mention all the hauling of heavy boxes of tiles from store to home & all the work it is going to take to tear this all out and replace it. Floor looks like complete junk and it's not even a year old. Fence panels also I paid thousands of dollars for, plus concrete, screws, stain, etc.

11/26/16 went to Menards in Bridgeview, IL to purchase an LG Refrigerator. Delivery was set up for next day Saturday. When the delivery guys came they automatically came in with a measuring tape to measure. They realize the refrigerator will not fit through the door without removing the panel door jam. They wanted me to remove the doors from the refrigerator. They also wanted to leave the refrigerator in my living room. And then I can remove the doors and push it to the kitchen myself. After I did not agree to that my husband went ahead and took the Molding threshold down. At this point the delivery guys had left the house. I called the store back and asked if they would return and delivered since now we have the space for the fridge to come through the doorway. I was told the drivers had left the area and will not be coming back.

#1 home store in my book. I have shopped at several Menards stores (IA, MI, WI, & MO). They all have great customer service. They are a DIY store. You need a door installed call a contractor. Menards can get you the door at a great price. I read several negative comments on this site and I can find flaws with all their complaints. The stores are filled with helpful knowledgeable people.

I had two skids 100 40lb bags of wood pellets delivered to my residence and the delivery driver failed to place the two skids of pellets per my wishes. When I placed the order at the customer service counter the individual inputting my order did not listen to where the placement was to be. I was specific as to where I wanted the pellets delivered. The order was written up and I was asked to sign the document which I did. And as with most people you just sign your name with the understanding that your delivery will be placed where you want it to be placed and fail to read the agreement.

One star is far too good of a review for this company, if I could give a negative rating I would. I purchased a GE washing machine from my local store as well as the extended five year warranty plan. After two years my washer quit working and after contacting the company to schedule a repair I was told they would not be able to service my machine for three weeks. I don't consider that an appropriate wait time and after stating as much was told that my other option was to go through a local repairman and be reimbursed for my payment for his services. I was assured I would be reimbursed NO MATTER WHAT, so I proceeded. The washer was deemed to not be fixable by the warranty company and I was told I'd be paid cash out for the price of the washer. I followed all necessary protocol to receive my cash out and reimbursement check.

I've spend nearly $40K over the past 8 years at Menards doing remodeling work around my parents home. I personally have had nothing but positive experiences with my local Menards. I am a true do-it-yourselfer, however. All of these big box stores have their pros and cons, but if I'm going to use one of them outside of my local lumberyard, I try to shop Menards because they still try to offer a good amount of American-made products. Having personally worked for Home Depot at one of their flagship stores in Atlanta, I can tell you much of what they sell is coming from China.

I ordered a vanity. It took a week to get and when I drove back to the store and I asked receiving to open the box it was damaged. Sure enough the vanity was busted up, and the receiving clerk ask me if I still wanted it. I replied "Are you kidding", so they reordered it again for me. My other concern is I drove thirty miles to pick it up and now have to drive another thirty miles to hopefully pick it up again. This is not fair to the consumer. Not offer a reduction in price or at least offer to have delivered for free. I'M also a senior citizen.

On 11/2/16 I made a purchase and paid by check. Went to return one of the products. They told me no refund until my check clears. Few days later bank told me the store received their money. 11/9/16 The girl at the return desk told me she couldn't give me cash back even though they received their money. Had to wait a few more days. Called the manager. She told me I have to wait longer because weekends don't count and election day is a holiday so no money back until 11/17/16. All this for $21.00. I only have 30 days until no cash back just store credit. I don't want store credit. Their store was open so why is election day a holiday. Even credit unions were open. I will never shop there again. You can't get a straight truth the first time around. OTHER hardware stores have better return policies. TREATING customers bad will come back to haunt them. Customers have the buying power.

Lifetime coleman sump pump - The pump has a lifetime warranty. Menards will not honor. I'm done shopping at **. I hope you can afford to lose the thousands of dollars you won't be getting from me. I'm a Lowe's customer now. I should throw that pump through their front window.

All I can say is I am so glad that I live in an area that has many other options besides Menards. June 2016 I purchased an MTD Weed Eater from Menards. The weed eater had a design flaw with the head where the string comes out. There was not a cover to that portion of the shaft so when you cut longer weeds they would wind around the shaft and stop the head, you would then spend 10 minutes cleaning it so it would work again. I used the weed eater for a total of 15 minutes and then put it back in the box to take it back.

I was bargain hunting in the early morning. I heard they had stuff on sale like detergent, the Doritos chips, etc. I seen a young lady and asked her if she could help me out. She was very rude.

I was trying to place a menards.com order for a $600 item. The page kept looping back to the previous page. I looked for a phone number to help me. THERE IS NO PHONE NUMBER THAT EXISTS OUTSIDE THE LOCAL STORES! I called corporate and she said there is NO help for menards.com unless you send an email of the problem. I was completely floored by this. This is a product I needed fairly quickly and I had to go to work. She was VERY quick to tell me that if I had a problem to call my local store. I asked her why would I call the local store when this issue had NOTHING to do with them. She said that was all she could do and hung up.

Menards rebates checks are not paid even after their promised 6 weeks after the submission. Had to contact their rebate processing company only after 6 weeks of submission, which then takes another 2 to 3 weeks to collect all details again and process time. Most of the customers wouldn't remember to follow up after rebate details posted, which is a huge profit for Menards and their rebate processing company by not sending the rebate check. Menards rebates is a shady business and a scam.

I went in to the Omaha Menards to buy a metal shed and was told I needed a foundation kit. It had to be special ordered by an employee. Turns out they ordered a vinyl kit, not metal. The job ended up costing me $150 more as my contractor had to build a wooden base as Menards told me it would take 2 weeks for a correct replacement. I filed a claim, and was told it was my fault they ordered the wrong item because as the purchaser it is up to me to provide correct information. Arlene ** is the Guest Services manager, and it appears that her primary job is to fob off anybody with a justifiable complaint.

It has been 3 weeks now since I picked out a door. I have been uninformed of what's going on in order to get the door installed. It has been totally up to me to email them because phone calls are too much of a hassle for them. I was given 3 contractors names and numbers, only one showed up. I haven't heard from anyone to date. I called to inform the manager of my problem, he stated that it's not Menards job to keep me informed. Awful treatment for someone who was about to spend $2,000 with them. After reading their reviews, I have decided to ignore their stores from now on.

We remodel our kitchen, which included a new sink, two basin. The sink is popping out and has a hole in it after two years. It has the dishwasher, and garbage disposal on it and is very heavy and would have to take off everything that is on it and put it on the new one. I asked if they would pay for the labor to take the sink out and replace with a new sink. That is around 300 hundred dollars. They said no. Menards makes their own sink, it is their product. Sinks should last 20 years before the porcelain starts popping off. I looked at the inside of the sink and it looks like it was redone in the factory and sold for new on their shelves. I would not buy anything anymore at Menards. I spent 14 grand on countertops and island and new cabinetry, sink, dishwasher, microwave, range and now left with a crappy sink. I will never buy from them again. Buyer beware of the crap they sell.

It should be negative star. Apology BY THE MANAGER NOT ACCEPT. You think that I would ever shop at Menards, Marshall, MN again? HELL NO! After being treated like a criminal and followed everywhere for wanting to go out the other door. I EVEN ASKED THE CASHIER. They made it sound like I stole gold, announcing to the manager to check the camera. Manager did NOT do his job. I walked all the way back to find my receipt AT THE CHECKOUT and him not doing his job AND JUST TALKING TO A CO-WORKER when my receipt was there. HE COULD HAVE FOUND IT. Told him I wanted a refund for wasting my time. I told him refund again and again.

Ordered a battery from Menards online. They represented the product as being in stock. I check shipping status to find out it will take approximately 3 weeks to get the item! Turns out they never had it in stock, had to order from a vendor, and are stalling me on my refund. If this happens to you, contact your card issuer immediately to report them. ZERO help from online/email "support" staff.

2/3's the cost of one of the doors. I am happy to pay a restocking fee, but 25% is a bit steep. I do not agree with their business practices regarding this return as they are able to resell these standard sized doors without any problem. They certainly will not lose any money. Yet they want to not only make a profit on the door sale originally but then make money off their mistake (which they will not take credit for.). I am very dissatisfied and will not do business with Menards again!!!

Did not receive merchandise credit for purchase of countertop. I was to receive a rebate of $5 a foot for countertop in form of rebate. I sent receipt and rebate form to their processor Rebate International. I never received promised rebate. I contacted Menards and they act like not their problem. Processor has not contact by phone only thru mail and email. They have completely ignored any attempts to provide substantiation which I have mailed to them on four separate occasion. Buyer beware.

I recently had an issue with some windows I tried to order. I found out a week after I ordered them that they were on backorder. When I called the store to find out if another store had them in stock I was told the nearest store that had them was 35 miles away and they would hold them for me to come pick up. When I got there I found out they only had 5 and not the 6 I had ordered. So I had to go back to my home store to get the 6th window.

When you have a problem with most companies this size, you can find a way to get satisfaction. I bought a backyard grill gazebo a few months back. Really nice! Great price! Well as soon as I put the unit out in my backyard, the vinyl top started to fade. Though their warranty clearly states Manufacturer Defects and Fade Resistance and unwarrantable issues, FORGET ABOUT IT! If you can't get someone to help you find out where to call and who to talk to, you actually have no warranty. The surly crowd at any Menards store won't help. The people they tell you to call in Canada won't help. The management won't help. Part number 2721523. PASS!!! Menards is really great on pricing, and usually have most things I need in stock. But if it isn't sitting on the shelf, DON'T BUY IT! If it is there, it may not be there long. If you need help, go Home Depot or Lowes. At least they make an effort and will help. NOT MENARDS!!!

Bought several items from Menard's recently. At the time they were offering an 11% rebate. I hate rebates to begin with--stupid forms and paperwork and having to mail stuff in. Just give me 11% off at the register please. Anyway, I fill out all my forms, attach the appropriate receipts, then I mail everything in and sit back and wait for a $50 check to arrive. Great, except that I don't get a check. Instead they send me a "Merchandise Credit Check", good for $50 on my next purchase at Menard's. Huh? What kind of BS is this? Do they really think that this is good business practice to piss off their customers with this sort of deceptive crapola?? I'm outraged and do not plan to shop there again if I can ever help it.

I know this is not an unusual scenario, but it really is aggravating for a customer ready to actually spend money. My wife and I were given the task of purchasing blinds for some windows at our church. So, we thought first of going to Menards. Got to the store, went to the department, no one there. We waited, looked at different options, and actually found the book with all the available options. But, sadly no one ever came to help. We were probably there 15 to 20 minutes.

I am building a motor home and decided, despite terrible reviews, to purchase from Menards. I am glad I allowed them the business. On top of the great savings, my damaged order was resolved painlessly. They requested pictures which I sent and immediately took action. My damaged siding was shipped in a timely manner and the employee kept constant communication with me through the process. I've noticed most bad reviews are a matter of the customer not understanding the restock fee on returns. 25% restock fee is normal and fair in my opinion. If you measure your job and are actually prepared, Menards is a great place to save some money. Like all customer service representatives, if you aren't unreasonable they will take care of you. I will definitely continue to save money at Menards in the future.

We have a camper and have been looking at the purchase of a generator. We have a very small Honda. It's super quiet, but to run our camper we need something with more horsepower. Honda is very expensive so at Menards one day we saw Briggs & Stratton "Super Quiet". Did the math and said if we got 2 and paralleled them that would work. Bought them (2 -3000) got them home and fired one up worked beautiful and it is very quiet. Now they tell us we can't get a parallel kit something to do with the manufacturer or distributor??? So I asked to return the generators because 1 won't handle the load. The lady said "No you can't bring it back here. You'll have to take it to a dealer to get your problem resolved." It took me 5 min. of explaining to get her to understand the generator ran fine, but if I could get the kit 1 wasn't going to do the job. We tried it and it kept blowing the breaker.

Since Menards sells many items that they don't keep in stock, one is compelled to special order them. This alone is absurd when you consider that they keep in stock 4 cans of floor finish for Western South Dakota. ONE PERSON putting the recommended 5 cans of finish on an average kitchen would need more than that. I've special ordered items from the Gillette, WY and Rapid City, SD Menards on five occasions. Each time, my order was not delivered to me in a timely manner despite my having received emails indicating that the item was in stock.

I'm beyond disappointed with Menards. We are a young married couple remodelling a house. We've probably lost $200-250 with Menards. From wrong cabinets to extra trips because they "couldn't find" what we needed because they were too busy (showed in stock). We ask for 60 sq ft of carpet pad, we end up with 87 because "He's been there since 5 am, is tired and "couldn't" get us that amount". (Then the cashier said he could have got the right amount.) The department manager tells us "oh I don't think your hardware is included with the countertop, you should just grab it while you're here." (Get home, there's the main pack plus an extra, plus now the one we bought.) They just don't care.

I ordered an item online from Menards.com. It came directly to my house from the manufacturer (Braun). When I opened the box, the part number and description were correct, the item in the box was not. Someone at Braun put the wrong item in the box (OK it happens). After countless "searches" for "Menards Customer Service" to get help, it became obviously apparent that there is no such thing. The only item close is a number for Menards Customer service for their CREDIT CARD. When I called it and explained I needed "Menards Customer Service", even the rep. for the credit card company said "Yes, there really isn't one and their website is not helpful". What company in this century doesn't have an "800" number for customer service?

On 2/25/2015, I purchased an electric Black & Decker lawn mower, Model CM1640 (Walk behind 40V 16" LI-ION Mower) and a replacement plan, #**, which covers SKU 2701256 through 2/25/18. Last summer, 2015, the handle broke on the mower. I took the mower to the Menards Service Center (Small Engine Specialty) 2373 Washington Rd., Sunnyland, IL 61571-1900, telephone number 309-754-5421. Black & Decker refused to honor my warranty. Without thinking, I paid the $45 charge. In June 2016, the handle on the mower broke again. I took the mower back into the Menards Service Center on 6/6/2016. After 6 weeks, both Black & Decker and Menards refused to honor my warranty. It was determined that I had a replacement warranty and I was instructed to take the mower into Menards with the understanding that they would replace the mower. However, Menard's no longer carries this model mower.

I ordered over $1200 worth of OZCO wood ties for a pergola I was building. All went fine with price and delivery. Went to return 4 unopened boxes of the product that I had over ordered... Annoyed at the 25% restocking fee given the size of the order, reluctantly agree to move on. Then the fun starts. One month later I get a merchandise check for $165.22 for use in Menards stores. I am on the east coast, no Menards stores are within 900 miles of me. You cannot get a hold of these people, there is no customer service number. Th only forms of communication are via email or in written form.

I had a large order delivery from Menards Pekin, Illinois. The driver refused to lift off stacked material and placed the order in the middle of my driveway. The driver backed over the sidewalk and caved it in, it is still just as it was when he broke it. The driver was in a hurry and just drove off. He had his girlfriend in the truck with him, and I think that was his hurry. I called Menards Pekin and spoke to the Manager in materials. I explained what had happened and that the truck just drove off. Later that day, the truck returned and his boss was with him. The driver's boss wanted me to sign off on the order before he would unstack the material and move it. I told him when the job was finished I would. The boss told me they wouldn't move it unless I did. So I wrote under protest and signed it. The boss got mad and belligerent and wanted to know why I signed it that way. I told him I was being forced to sign a legal document.

They should audit the returns department. They make more money on shipping and returns than the merchandise cost. 6 Dollars shipping. 6 dollars returns. Item less than 3.

*******************************************

Went to the Menards store in North Toledo Ohio to look into buying a product called Novabrik. The price for a pallet is 598.00. We needed three pallets. As we are talking more about the product we were told there was a pallet that someone had returned. "It is the bargain discount area out back, go take a look." So we did. Exactly the color and style we wanted. Only problem was they were asking 590.00 for a returned pallet, when they had a sale going on for 500.00 for a new pallet.

Was charged for the best window made by Jeld Wen and after getting it it must have been made in a 3rd world country. It is the biggest junk I have ever wasted money on. Going local and buying a high quality Andersen or Quaker as I know they are of the best quality. Menards may be cheaper but you get trash every time, and I will never shadow their door again.

What a joke. Came to the store at 6:45 pm and told that there was no delivery available, even though there is a huge sign in a store claiming delivery next day guaranteed. Asked for other option and was told to rent a truck from Menards. After spending 1 1/2 searching for lumber and loading the material on 5 carts, was told at the register that they do not rent the trucks after 8 pm. After speaking to a store manager offered a delivery for the next day in the afternoon. Left the store with a delivery confirmation.

I bought a Weed eater grass trimmer a month ago from Menards and when I put gas in it the thing would not start. I took it back and they said it was not their policy to allow returns once gas was in the equipment. How do you know it won't work until you put fuel in it??? Anyway, they told me I could take it and have it fixed or if it was not repairable I should get a letter from the repair center and bring it to them and they would contact Weedeater. I've spent over $200,000 in the last 20 years with them and built 2 houses from their store. I was offended and appalled.

We recently purchased two windows by special order from Menards Rochester North in MN. Those two windows costed us $1442.62. When we picked up the windows, we immediately noticed one window's front screen was damaged. We went to the store and asked them to reorder a screen for us. When our contractor took the plastic wrap off the other window, he found the other window's screen was also damaged at the same spot. The contractor also found one side of the window wood frame was seriously damaged. We went to talk to a manager and asked him to order the parts and send a technician to fix the window frame for us. The manager told us that Menards could not fix the damage for us but order the parts for us only. That is, we spent $1442.62 for two damaged windows, plus the cost to hire a contractor to fix the window and several trips from home to the store and back.

I've been shopping at Menards in the Saint Louis area since the first store opened. I've also changed my buying habits to only Menards (rarely Home Depot or Lowe's anymore) as the stores are clean, have wide/deep lines of products, and always found the floor associates and checkouts helpful. On this particular day I had made purchases and special orders of almost $1K. In the past month I'd purchased close to another $1K. Have plans to purchase another $2K.

If I had checked here first I would never have tried Menards. I ordered $420 of plantation shutters and received them promptly. Opened the first package and could see that they were very sub-standard. Contacted customer service about sending them back, citing quality as the problem, and was told I'd have to pay a 25% restocking fee and send them back FedEx. Rather than take an unfair beating on the return, I'm donating them to Habitat for Humanity. They'll be okay for somebody, they're just not on a par with anything I've seen installed anywhere or even close to what I expected. Very few stores I use charge a re-stock fee. Paying return shipping is just one of the hassles of internet shopping... but why FedEx? I've bought many products off the internet over the years and this is the first time I've had a beef.

I bought a 15' x 42" Intex metal frame pool From The Richmond Heights store for my grandchildren. I put it up and when the water got to about 1' tall water started leaking out as fast as it was going in. I called the store and they said to bring in the liner for exchange. I did, no problem. I then set it up all over again and filled it again. The next morning I went out and the water was pouring out again. It lost 6" overnight. I called the store again, this time expecting more than just a replacement. They offered me 50 dollars back and will give me the same pool again. I wanted an upgrade to a different brand that cost 50 dollars more and they said NO. Why would anyone want to put up a pool again that has known problems. The store price is now 50 cheaper because they know it has a problem.

I don't want to spend a lot of your time telling you how bad the concern for customers is at Menards. Suffice it to say that customer service at the Menards in Springfield, IL (CHUCKWAGON Dr. Store) is non-existent. Combine that with a corporate office that REFUSES to take any telephone calls from customers. This includes the CEO and the COO. Their Administrative Assistants simply tell you that you have 3 choices: 1) E-Mail the customer service department (who don't resolve anything). 2) Send a letter, via the post office, to the Customer Service Department (who don't resolve anything) 3) Quit complaining. If this is the type of company you wish to do business with, have at it. I for one will never set foot in one of their stores again.

My 91-year-old father and I went to pick up supplies to re-do his garage. It took an 1 1/2 hours to pick up and load up 4 items!!! Unbelievable. They are so short-handed on help, we ended up loading our own full sheets of plywood to take to the check out. This was after waiting for help for half an hour. Then the clerk had the audacity to ask if we needed help to load it into our pickup. I hope this is the last trip I ever have to make to Menards.

I ordered siding from Menards and when I arrived to pick it up, the clerk, Kevin, had trouble finding it. It took a while to find the order and Kevin was not happy. I had organized my car to slide the siding between the seats, I had cushioning and rope. Kevin did not allow me to unpack the siding and he jammed it into the car breaking the windshield. I was standing next to the car and I did tie down the back. Because of this, Menards did not accept blame for their employee. I felt bullied and now I have to pay for the damage. This is neither a reputable nor responsible company. I caution everyone - do not shop at Menards.

This morning I went to Menards in Hastings, NE to purchase some items from the Garden Center. A very pleasant young lady helped me find what I needed and I told her that she had made my day. I continued shopping for other items, pots, plants, etc. When I went to check out a young man by the name of Johnny was sweeping the floor by the register. I put my items on the counter and without greeting or acknowledging me, he began to scan the items. He finished scanning and announced the total. I, not realizing the card reader is at the end of the counter away from the register, said "Oh, it's down here?" I got no response so I said "Yes! I guess so!" I swiped my card and without saying a word he handed me my receipt. I said "Thank you" and he said "Yep!" I don't understand the utter lack of customer service and common courtesy at Menards. This is exactly why I don't usually shop there and I never will again!!!

I went to buy some ceiling tiles. The lady who tried to help me was highly uninformed. I took pictures of the price on the tiles after she printed the paper and it was twice as much. She said "Oh well that tile is in the wrong sleeve." This sleeve had the same title on it. She decided to argue with me. I went and got an assistant manager. We went back over and the price was changed. The assistant manager told me that I could have it at that price and then we went to the computer to place the order and went ahead and purchased the other things that were needed to place the tiles in place. The manager then went to place the order and was unable to and told me he would talk to the general manager. The next day I showed him the pictures of the pricing and also the sleeve that the tile was in the general manager then told me he would work with me on price and reduced it very minimal amount. He was rude.

Took back weed-wacker not 10 days old bought as a gift. No receipt given bought at Menards by my daughter who lives out of town. Used gift card. Tried explaining to customer service still had the box not used ten hours. Lady in customer service said a gift receipt required. Got little black hair male manager with a total attitude. I said it was a gift. How am I going to have a receipt. When I inquired by a floor person before I spent a well sum over $470.00 he stated I could not get any money back but I should be able to get in-store credit or the same weed-wacker. Being a manager for the FORD CHICAGO ASSEMBLY PLANT, Menards should not put kids in a management position. MANAGEMENT 101 is reach out for customer service and a happy customer is a good customer.

No one at the Naperville Menards cares about you, your lumber order, or what you are looking for when you come in. The workers they hire there are the lowest of the low, and are only there to pick up a paycheck. When you ask a worker a question about a product, they always need to call another person to ask, and even the person they call does not know the answer.

We recently purchased a $1700 Maytag oven, a $1600 Maytag French door refrigerator and a $600 Maytag dishwasher, $200 exhaust fan, $200 kitchen sink, $150 faucet and sprayer from the Menards in Saint Joseph MO. I called and placed the order on 4-29-16, talked to customer service and the first problem (after spending almost $5000) the person that took the order said that the appliances were NOT in stock and we would have to wait 2 weeks. However we finally received them on 5-19-16.

I needed to return a solar light that was not working. After spending $200 in their store I wanted to return an item for a $2.18 credit which I had the receipt for and because I had used a credit voucher for $8.97 I was denied a debit card return and was told I could only get a merchandise voucher. I have been accused by their home office and the store manager at the Richmond Heights location, her name is Kendra of trying to make a fraudulent return even with receipt in hand and it had only been 2 days. I was informed she had been in retail for 8 years and that is all she was going to do and walked away. I then sent a letter to the home office describing the issue and they replied the same way.

Bought shingles and roofing materials for my property that were delivered hours late. I contacted Menards and spoke with a Pablo ** in the construction material department to see about either having the material delivered or I could pick these up before starting the roof job. Pablo said there was no problem getting the material to the working site by the time my roofer needed it. So I paid and trusted it was handled. Two hours later the roofer calls to let me know the material had not arrived and that there was rain forecasted for the next day. I called Menards and explained the situation. Pablo said he was unaware what had happened with the load, that he had walked the ticket to the loading area two hours ago. He gave a time of another 40 minutes for the materials to be onsite. At noon I called the roofer and to my surprise the material was still not there. I called Menards and explained the problem.

I went to Menards in Plover Wis today to look for a part for my saw. Ended up buying an X-Acto knife. Went to the cashier and paid for it with a ten dollar bill, my change should have been $5.78, instead all I get is $.78 back. When I tell the cashier lady that I paid with a ten and where's my $5, she says you paid with a $5 bill. Funny, I didn't have any $5 bills in my wallet. She called over a supervisor who took her till and counted it out, supervisor says "till is right on." So I pretty much got scammed by this cashier that pocketed my five dollars. I went to a few other businesses after that and all I hear from the hardware store guys and the guy at Fleet Farm is "yeah, we've heard that happening there before."

Missing Item on order. I had ordered some soffit and "J" channel for a project. Approx. 3 weeks later, the order arrived at the Salina, KS store, short 1 "J" channel piece. 3 phone calls to the store manager after the missing piece had arrived 4 days ago, and I am still waiting on it to be delivered as guaranteed by the manager.

The advertisement on Xtra Laundry detergent for 210 loads charged as sale price for $8.88 and the newspaper ad showed for 50% extra but in reality there is no 50% extra coming in Xtra Laundry Detergent. So I requested the manager at 3215 W North Ave, Melrose Park, IL 60160, what we can do. She replied, "how much the load size it is" and I replied back it's 210 but the detergent is only showing 25% in spite it should be 50% as per weekly ad newspaper. She replied "if the loads are same then it might be printing mistake." But that it and I found it was not fair.

While they publish an elaborate guarantee brochure for their treated lumber, don't be mislead. My experience is that Menards treated, ground contact rated lumber will fail far quicker than you are led to believe. I've had posts fail at year 11, year 10 and now year 7 of their installed date. Menards' Guest Complaint dept. took three weeks to acknowledge receipt of my complaint and now, after six weeks, they have failed to re-contact me with any resolution. They have no phone number to call and assign no tracking number. I have dealt with Menards less and less over the years on a commercial basis and advise you to trust this company only for nails and low value items.

I ordered a dishwasher on sale that was "in stock" at my local store from the website. The next day they called and said they did not have it and it would take 3 weeks to get it so I cancelled my order because I did not want to wait that long. They told me if I change my mind I could get it for the same price. Two days later I noticed another Menards had it in stock but the sale was over. I tried to get them to honor the price but they told me I was out of luck. I will not do business with a store that will not honor their word.

I had ordered cabinets and appliances for an upcoming project (kitchenette). The dimensions for the microwave were very wrong on the website which caused us to completely redesign that end of the kitchenette. We processed the return right away, but unfortunately I could not find my original debit card. Chris at customer service had told me that all he could do was a store credit unless and until I could find the original debit card. Therefore, I have avoided cancelling my debit card because that would void the original debit card and be replaced by a new one. So, for months I have been inconvenienced, and writing checks, holding out for the debit card to turn up. I actually was sent a new debit card because the original is somewhere in my house expired! Was so glad to get it.

I ordered 960 lin/ft of casing, 770 lin/ft of base trim, and 770 lin/ft of shoe, all to be delivered Monday March 6 for a rehab project. Paid for my delivery and lined up all my tradesmen to finish my project. The timing of this delivery effected a series of other steps and scheduling to completion of the project. Crucial delivery. I get a call Sunday at 10:00am, the day before delivery, and the Menards employee tells me they now can't deliver the trim for at least another week... perhaps longer. I promptly cancelled the order. Went next door to Home Depot and placed my order. They delivered the next day. That was a $2500 order and I've ordered over $7000 from Menards over the past month due to the 11% rebate incentive, but it's not worth it. Taking all my rehab business back to Home Depot.

Too big, too expensive, too void of sales people. I went there many times only to return 30% of the things I bought due to quality problems. The last one was a brush that shed bristles more than my deceased dog. You walk around in this million zillion sq ft of space and do you think one of the reps will say "hi can I help you?" No. They hide or they pretend to be busy.

We recently purchased a new washing machine, extended service plan, old machine haul away and delivery/setup for a total of about $675. This included a $49.00 delivery charge, which they refund you in the form of one of their "rebate" checks, so they can compete locally for free delivery. Having received said "rebate" check this week, I decided to go the my local Menards and purchase a couple items. Not wanting to have to carry around a piece of paper with my remaining balance (which I'm sure they hope I'll lose), I inquired about adding a dollar to my "rebate" check to purchase a $50 Menards gift card. They informed me that they could not do that. Someone please tell me the difference?

I ordered a counter top for a vanity. The clerk assisting me (ha ha) ordered the wrong color. When I went to pick it up, I noticed the color was wrong and refused the order. Ended up talking to a manager in plumbing. He informed me that I would have to pay their outrageous "Stocking Fee" of 25%. I told him that I didn't think it was fair that I pay the fee for something that was obviously their mistake. They would not budge on the situation at all. But I will. I will never shop at any Menards store ever again if this problem cannot be resolved with a little common sense. So here's to "saving big money at Menards" LOL!

CAUTION! Menards refused to provide the product that I paid for and refuse to refund my purchase price. I paid over $500 for a water softener! They claim that I already picked it up. I definitely did not ever pick up the product that I purchased on December 16, 2015. After that purchase on December 16, 2016 after I paid for it at the register I was instructed to go to the back to pick it up, after a half hour of looking for it they concluded they don't have it now, it's out of stock, I should check back later they said. I've checked back six different times since then yesterday being the sixth attempt at picking it up. The manager said that it is closed that their inventory shows them missing one and therefore in their opinion I must've already picked it up.

The website states to put in a sku number which I did. At the store the front desk representative took over when I REQUESTED the store manager; as they have gatekeepers, as we know. He was very nice, but what I wanted they did not have. However a store in IL had 50 of the items I needed. The cost for a light weight item to be sent to me, as they never transfer to one store to the other, would cost around $20.

Every online buyer beware! A 25% restocking fee is charged if you are not happy with the product you order online and want to return it. You can return most items at your local store's discretion! If you'd like to send an item back, you'll be charged return shipping + a 25% restocking fee on top of that. I understand shipping charges, but a 25% restocking fee. Come on! Neither Home Depot or Lowe's charge this. You'd be better off shopping at Home Depot or Lowe's! Menards is terrible with online purchases!

I have contacted Menards via email twice and left a voicemail, with no response. They do not have a phone number to call. They handle all customer service via email. When ordering online, I was never informed of a 25% restocking fee for returned items. I now see it in the fine print under 'returns.' I made a huge online purchase, totaling $1,500.00. I bought two sinks with the intention of returning one, based on color preference. Throughout my online shopping experience at Menards.com, it was not made clear of this fee. In returning items at other large retailers, I have never run into this. I was shocked when I brought it into the store and was charged a fee to return my item. As a first time Menards customer, this feels unethical and no way to retain customers.

On a Sunday my husband and I went to Menards to look at vanity tops for 2 bathrooms. We found some we liked and found an employee. It took over an hour for the employee to enter the order. We then went to the area to arrange for delivery. The vanity tops came to approx. $1900.00 and we were told it was $59.00 for delivery and we would be charged an extra $20.00 to take the vanity tops upstairs. At that point I almost cancelled the order because I thought it was ridiculous that we were spending so much money and they were charging us so much to deliver them. But since we had spent so much time there ordering them I let it slide. We paid for everything and were told that the order was being sent to Minnesota or Michigan and would be shipped from there.

If you are looking for SERIOUS reviews on Menards, please take into consideration the fact that VERY few people ever take the time to post a Positive review for anything. All you are going to see on these types of websites are the unsatisfied customers who want to vent. I try to be the exception to that rule. When I get GREAT customer service, I like to show appreciation. My husband and I own rental units and we are constantly having to purchase home repairs items. In our many (30+) years of experience, we have ALWAYS had an overwhelmingly positive experience with, not only our local Menards Store, but with all Menards Stores!

Purchased CW2900 Insert (CB00006 model) claim was for a burn time of at least 6 hours. Wishful thinking. Burn time max was 1 hour 20 minutes. Had to reload or add wood every hour to keep temperature at the max of 70 degrees F. If I had known the truth I would have built my own fireplace wood burning insert. Basically I am being ignored so I am doing some investigating and finding out that this industry has trouble with reality.

Menards advertised 15% off "bag" sale. I wanted to purchase a Lemax Christmas Building. I was told it would qualify for the percent off. When I got to the register, they took the 15% off everything except the Lemax building - which was the highest dollar item. I was told it didn't qualify. I had over $100.00 in other merchandise. Manager was a total jerk. Returned all merchandise and left store. Will not go back to Janesville WI store.

Purchased 10 boxes of this product. Product looked okay in store. Instructions are limited and poor. They omit all the "hard stuff" how-to-do. Did all the planning and then began the laying process. The "click" is about worthless on these planks. They do not "click" and they do not stay together. Corners easily chip. The worst of all is the "click" strips literally fall off the plank which makes the plank useless and any cutting work done to make a board fit all wasted time. We do not live close to the store so telephoned. The "front end GM" had no idea what the product was that I was calling about.

Bought a seasonal item. Decided I didn't want it 6 days after the holiday. Tried to return, and even though I had my original receipt showing I paid 9.98 CASH for it, they will not give me anything other than 50% of what I paid and only in store credit. Where is the fairness of that? The least they could do is give me store credit in the amount I paid. DON'T BUY FROM THEM unless you have money to throw away...

I ordered 3 26" stools and was sent 6 30" stools. Though I was only billed for 3, they were all the wrong height. I was very conscious of what I was ordering at the time and know I ordered the correct product. They refuse to give me an even exchange on this and are telling me to pay a 25% restock fee for the items. I've been a customer for a very long time, but that ends now. I have gone back and forth with customer service over this issue and they refuse to budge. If I resell them, I will make a profit but I'm an honest person who merely wants to return all 6 and get the 3 that I actually ordered. They keep referencing the order saying it is 3 of this height. Well, duh! If their system is so freaking correct, why did I get 6?!!

Purchased a Poulan 4 wheel drive lawn mower from Menards that had a warranty with it. It stopped working, returned it to Menards who sent me to a recommended repair shop. They charged me to fix it because Poulan would not stand behind it. I also saw another one just like it that had just come in. Wrote four letters to Menards who said they would forward them to Poulan who would call me. No one ever called and I assume Menards just passed the buck this way. So much for Menards for standing behind what they sell and for Poulan just blowing me off with out a phone call. I will get the word out about Menards and their so called policy of wanting you to be satisfied or they will let you return it. People have also bought Poulan lawn mowers totally assembled and the blade comes off and you pay for the damage (no warranty coverage).

Purchased a Generac 3100 psi pressure washer online from Menards on Tuesday, 9-15-15. Payed $374.93. Picked up on Wednesday, 9-16-15. On Saturday, 9-19-15, assembled product, attempted to use, pressure washer does not work. Motor started fine, but when trigger pulled, pressurized water comes out for 1-2 seconds, then nothing. If you shut it down and start again, same results. Returned to store for exchange on Saturday, 9-19-15, was told that once you put gas in it, you have to take it to a repair facility to see if repair is covered by warranty.

Purchased a Remington Gas Trimmer. After 5 days, the engine locked up and I couldn't start the thing anymore. I took it back to the store and was told, "We do not accept returns on gas engine products. You will need to take it to the local service center." I took it to the service center and was told it would cost $30 for them to look at the trimmer. If they deemed that it could be repaired, then I would get my money back and they would repair it. If they deemed it couldn't be repaired, and the damage was covered under warranty, then I would be refunded the $30 and given a coupon for a free replacement from Menards.

I purchase a DVR system and was unable to find my receipt. However after contacting corporate a few times because they didn't know how to use a phone to call someone I was told to go to a location for my refund. I come to the location only to find out I'm getting store credit not a refund. Then after calling Matt at corporate back I get told that a refund and store credit are the same thing.

I highly recommend NOT going through them. It's a scam! They have a garage kit designer that will charge you a ton then charge you more later on down the line because they will not give you enough materials. And then you cannot finish the project in a timely manner. I am so upset with them. And they just claim we didn't purchase enough, yet it is all predetermined with their computer software.

I bought 130 pieces of 12 ft barn siding to the tune of $1500 from the Avon Indiana Store. After the yard attendants ran me in circles for 30-minutes somebody actually figured out it was inside the store and not in the yard where it could be easily loaded. I had to load it onto carts making multiple trips to the truck. Today I stopped in to buy large quantities of studs and plywood for my project and found all of it was inside the store and none in the yard.

Placed two orders within 2 days. Paid 30.00 shipping and handling. Did not receive ONE item that I ordered. There is absolutely no customer service number that you can call to try to resolve issues. The only number listed is for their credit card. A very nice man tried to help me and told me other than to go to one of the Menards (which do not carry what I ordered) that my only alternative was to email. I have now sent them two emails. I will be contacting the Better Business Bureau and contact my charge card company to dispute this charge. I have never heard of a company that does not have a customer service telephone number. This is ridiculous. Really Walmart, Amazon or any other place that I have ever ordered from have I received a completely wrong order twice mind you, in one day! You would think they were a new company in their infancy... Well, they just lost any future business from me.

My husband is a contractor. We own a construction business in Indianapolis. He's Mexican and he's legal. But he faces discrimination every day. He walked in to the Avon Menards the day before yesterday to purchase building materials needed for a garage project. He spent over $6000 and the building material guys were amazing. He signed up for their card and they gave him some magazines and hats as gifts. He also had to purchase some other items like anti-freeze so he took all of the gifts and the items he was going to purchase to the checkout and he placed the gifts in a sack as the cashier check him out. He went out to the parking lot and began to unload things in the van and three front end managers approached him. The main one demanded to see the receipt for his items.

They didn't tell us that the Honeywell humidifier that wasn't in stock was a Special Order. How special can it be if it's not in stock but on your website? We thought the special order document was just to show our order. 25 percent loss on a humidifier they'll just now put on a shelf. Unreal. Never ever again.

My daughter in-law was shopping at one of your stores with her baby in a car seat. She spent 150.00 and one 10.00 item fell under the car seat. You charged her 200.00 dollars not to call the cops. I feel this is pure and simple extortion. If you are going to call the cops do so. If not then do not extort money out of something innocent. I will agree she should have checked the cart, but do not extort money out of people for your employee's person pockets. I am seeking an attorney on this matter. It is not the first time you have accused people I know of stealing! You detained my friend's father of stealing. He never had the item. He had put it back. Yet you detained him for 5 hours without an apology. Maybe you should get your act together. This is why I do not come to your stores. I will spread the word. There is always Home Depot and Lowe's around with better quality items.

Mastercraft AR-104 Aurora Prehung Exterior Door - I ordered a prehung exterior door (Mastercraft) in early August of this year, which took several weeks to come in. Once it arrived and was unpackaged, we saw the wood frame was split but my husband said he could fix that before painting so we had it installed (9/8/15). I noticed right away that condensation was forming in between the glass panes and would only get worse. I tried contacting Menards and that's when the nightmare started.

Purchased Poulan blower/vac on 11/11/15 from Menards Evendale. Unit runs till it gets hot then shuts down, tried to return it to store, but store refused to accept it back. Their suggestion was to take it to the service center down the road for service. "Why should I have to take a new unit in for service"? After all it was only six days old. Spoke with general store manager who was very rude & unprofessional with no results. "I WILL NEVER SHOP MENARDS AGAIN".

I ordered 7 pkgs of rug binding. When a box came to my house without any kind labeling saying it was from Menards. There was no packing list in the box but there was 5 pkgs of LED lights. I called the number on the return label to verify the box was from Menards and the "front end manager" repeated several times she could not help me. I sent an email to menards.com with even more explanation than I have on this review only to get a response that said "Thank you for your e-mail. The order you received is for order number ** which is for quantity 7 of sku 711-2063 Multy Home Runner Edge Binding Kit that you purchased on 11/11/15 on Menards.com. Attached is your order confirmation e-mail for you reference". If you can order from somewhere else I highly recommend you do!

Why is that Menards has only 1 wheelchair and only 1 motorized chair? Almost every time I go to Menards in Hammond, IN there no handicap chairs at that store. I left Menards and went to Home Depot, spent about $175.00 where there were 3 again, 3 motorized chairs. I guess Menards just does not care about disabled people or veterans who are disabled. I think Menards should be embarrassed that many other stores have at least 2 or more motorized chair. Also when I was at Home Depot I met someone else that left Menards and came to Home Depot for the very same reason, just plain bad customer relations.

I purchased large amounts of De-Ice Chemicals from Menards last winter, largely due to the rebate. I have sent in copies of rebates 2X's with no response. It is not in their system and they have no phone number to call. Awfully shady!!

I have always enjoyed Menards. I recently had to return a bathtub stool for my mother in law. The people are always polite. As the owner of a roofing company, I am in and out of home improvement stores quite often. I choose to use Menards over actual suppliers because of the prices and service that I receive.

I am a pro carpenter and do business at Lowe's, HD, Menards and local yards. Although I long for the days of a good old fashioned yard, Menards is the place to go for lumber, tools, paint, and hardware. No, they don't have as good of help in some other areas but they have better "stuff." Most of the complaints I read about them indicate not familiarizing themselves with published practices. Come on, folks, they shouldn't have to babysit you!

I ordered 1500 bucks in cabinets and they were awful. They were chipped and discolored. When I went to exchange them I was treated like I didn't know what I was talking about and that I was lying about the issues. They did allow me to exchange the cabinets and I looked at them before I left and some of them they had on the shelf were also damaged. The items I returned I watched them put back on the shelf to be sold to the next person. When I was there I never once had a manager come and speak to me about the issue. I called the corporate office and was told I had to submit a letter before anyone would even speak to me but I don't want to write a letter. I want the issue resolved. So I then called the store itself and spoke to the gm and also felt like I was not getting anywhere with him. This company always says they have the best customer service and I believe that is a complete false statement.

I went to the O'fallon Menards today to pick up a garbage disposal. When I returned home with the appliance I realized that I had grabbed the wrong model. I took the garbage disposal back to Menards hoping to find the correct model. When I walked in with my 2 year old and 6 year old in tow, the service desk was somewhat busy. I tried to catch an employee's eye to see if I could just run back and get the model I needed to make the exchange. I could not catch their eye and at that point my 6 year old said he had to use the restroom. The disposal I already purchased was in the cart and I thought I would grab the correct model real quick, cruise by the restroom and then back to the service desk to exchange. When we got to the area where the disposals were located, a very nice and helpful employee helped me look to see if the correct model was there.

I wanted to purchase the last of a seasonal item which required the floor model to be removed from shelving 20' up in the air so I called ahead. Spoke to Derek who said it was busy (Sunday) so I told him I would give them the day to get it down for me and would pick it up at 3pm the next day. Got there, not only had Derek just loaded it into another person's car but he took off when he heard me speaking to his co-worker about picking up the item. When I found out, I requested another be sent to me from a different store since they had taken it down at my request and he had said they were too busy when I was willing to go get it.

On Sat 10/17 I spent 179 dollars at Menards in Findlay, Ohio and the cashier never said thank you, come back again, kiss my butt or anything nice. Menards is off my shopping radar for good! Never been treated this way at Lowe's.

I order 2 bay doors and they got put up and we notice that there was banding strap from steel bands and also forklift marks in the door. I ask Menards to do something with this and they said Ideal Door would get in contact with me. They have never done so and I went back week after week and I get the same results. And last night, I got bitten by a snake since the seals are bad at the door from their forklift ripping off the door. This would not of happen if the seals was intact. And spending over 6500.00 on bay door and no warranty at all, commercial door with ideal 5 star, I would say run as fast as you can from that store in Council Bluffs since they do not want to take care of their customers and treat you really bad. They're only to take your hard earn cash and not give you a good product. They damage them in store then they don't stand by their products, so shop somewhere else and don't get taken like I did...

On Oct 6, 2015 we placed an order (#**) online, as we do not live anywhere near Menards stores. On the October 6 order, we paid an extra $65 for Express 2-day shipping. On Oct 8 we checked to see the delivery status, and found that the order was placed into "Manufacturer back-order" status. We used the Menards online "contact us" form, in an attempt to find out an expected delay time, but received NO replies. We then contacted the "Manufacturer" to inquire about the "back-order" status and their reply is copied and pasted below:

Ordered a shed kit 10 days ago. Received delivery today and got gambrel roof trusses to build a gable roof building. Called store and was advised it will take another 7-10 days to get correct materials. Still waiting to hear back from store on a fix. Who pay $200 crew cancellation? Need to go back to Lowe's!!!

If you buy a small engine at Menards, and you put gas and oil in it, and it won't start, they won't take it back. I just bought an $800 generator that wouldn't start once I got it home. Take it back??? Not Menards!!! "We can't take back an engine you put gas and oil in," they said. "How was I supposed to start it up without gas and oil?" I asked. "Not our problem" they replied. They told me I had to get it repaired under warranty. Imagining buying a new car, and after gassing it up, not being able to start it, but the car dealership says "I'm sorry. We can't take it back now that you put gas and oil in it. Looks like you'll have to get it fixed." I'm going to take these sleaze balls to court. Anyone want to start a class action lawsuit?

I was recently shopping for a lawn mower. I contacted the store closest to me and asked if they knew if and when they might get in more this year. This was highly unlikely as I called in very late September or early October. I spoke with them and was told that I could contact another store that was about 40 miles from my house as it appeared they might have some in back. I called the other store only to be told that there was an error on the computer and there were none available. By the way I neglected to indicate these stores were in Livonia, Michigan and Chesterfield Township, Michigan. I was also given a store to contact in Iowa that indicated they had several available.

We purchased an Eljer Stool from there about 3 years ago and we needed to replace the stool kit because it was leaking water all the time. We called Menards and they said that they did not carry the kit for the Eljer 42-72 and so we asked if any of the other stores in the area had them and they said no. So we are not very impressed with the Menards as people don't replace their stools every 3 years just because they can't get a part for their stools. We will not be shopping Menards again.

I have been buying thousands of dollars worth of product per week for the last five months. Recently, the project required a large amount of novabrik. I brought the dimensions of the project in and they had three people calculate the needed materials (to ensure accuracy they said). As it turned out the corner strips and starter strips were the correct amount indicating they had very accurate dimensions; however the corner block and especially the wainscot were way underestimated, while the brick were estimated a full pallet over. I had to pay for two delivery trucks to deliver initially due to overestimate and was told I would have to pay for one to pick up the excess again.

I bought an (expensive) item at Menards and went to pick it up. They no longer had the item I purchased but offered me different items. I politely asked for my money back so I could try find that specific item I needed. They said they could only do store credit. The corporate "guest services" responded to me and said "items are sold and picked up on a first come first serve basis." So, they can sell the same item multiple times and whoever picks it up first gets it??

I was shocked when I went shopping at Menards today. It seems they no longer give any discount to veterans. There are other big box stores that do, and we appreciate it. Let's show our appreciation by shopping at the other big box stores.

I ordered a garage; engineered trusses, all the lumber, shingles etc. The job is in a tight spot and there is little space on site for storing materials let alone trusses. When speaking to the "delivery specialist" I was assured that they would deliver only the lumber now and the trusses, shingles, etc. later, when I called for them. My schedule is tight and so I made sure that I made the delivery schedule far in advance so that I could get it delivered when I wanted. I asked if they would be delivered first thing in the morning... The answer was a resounding yes since I was making the order so far in advance.

I love the Menards stores overall but their credit card company Capital One is an absolute joke. Having spent over an hour on a Sunday afternoon dealing with a Capital One associate, she agreed with my figures that if I sent in *** dollars it would take care of my six month promo payoffs and my current balance. Well my bill comes in today and they charge me with a late charge and interest. This is the third time this has happened. To Capital One's credit they have always credited the interest charges but why should I have to go through this every month???

I have had two experiences with Menards that are just unbelievable. They have no customer service. I don't think they care about their customers at all. Bought a rototiller and that broke the first day I used it and they refused to take it back. So the product I bought broke in the first 24 hours and I am stuck with this piece of junk.

I had purchased a propane tank from the Jefferson City MO Menards. It was a tank replacement which was 17.00, they charged me 44.00. I have the receipt, my bank account was debited and Menards says I was not charged according to their computer. I was told to call in on the next business day and it would be taken care of. I called the Jefferson City store 70 times with no answer so I went back to the store and was told again that I was not charged. They then contacted my bank and charged me another 44.00 because I was not charged the first time so I have now been charged 44.00 twice for a 17.00 purchase. Their phone system is out still.

I purchased a refrigerator in haste, due to mine dying in 90-degree weather. I went to three stores, Menards in Clio, MI, was the only store that had a refrigerator that would fit in my space in stock. One, one choice. Under urgent need, they would not deliver that day (around 1:00 pm we were there). It came the next morning. Ice maker not working. Water spout goes right over your glass and hits you and the wood floor. The two doors, side by side style, were uneven making the handles uneven also. Missing shelf in freezer and unadjustable, therefore the holes must be there for another shelf.

I bought $32.00 worth merchandise, paid with $7.95 store credit and the rest in cash which came to like $24.00. When I took back one of the things I purchased they gave me another store credit for $7.95 when all the other stuff would have used up that amount. I feel that I should have gotten cash instead of in store credit again. Which means I have shop at Menards. I no longer will go into a Menards store ever.

We recently bought a Champion 2000 generator for camping. Got it home, checked it out, filled the oil and started it and let it run for about 15 minutes. Worked great. Went camping up in the mountains and after about 30 minutes it started running rough. Shut it down and checked out oil and gas. Next day I started it back up and it wouldn't keep running. Took it down to Casper Menards. They said “Sorry we don't take them back without a independent service tech” saying it was not worth repairing.

I have been to the yard once to pick up 20 bags of Wood Ecology Mulch. Then twice to pick of 20 and 25 bags 2 1/2" River Rock. When I enter the yard the "gate keeper" tells me he'll send someone over to help me. All 3 times, I've loaded everything by myself! No one ever shows up to help!!!! This has happened twice at the Howard store and at the store located near 441 Appleton area. Once I can understand, but 3 times is unacceptable! I think this issue needs to be addressed.

A delivery was supposed to have been made to a rental property I own. I was supposed to be called but they wrote my number down wrong, so when they arrived I was not contacted. I proceeded to talk to two people in charge of delivery and was not only treated extremely rude but was told that I did not know my own phone number, the only phone number I have! So I then proceeded to contact the store manager and was told that I gave them the wrong phone number 10 times. I keep stringent records and have gone through all Menards receipts and only the one was the delivery that had the number wrong.

Love your stores!!! I have a question. My husband and I remodeled two bathroom this past year and bought a surface mount medicine cabinets then bought patriot lighting wall fixtures. The lighting does not go over the cabinet. Is there a bracket extension I could buy to bring the lights out 5 1/2 inches? I could not find an e-mail for patrol lighting for my question and I was hoping you could help. Love the quality and selections that your store has to offer. Thank you from Kentucky.

I ordered a gas range from Menards.com on July 7, 2015. Before making my choice I spent 3 weeks deciding what I wanted. Of my specifications, I wanted self-cleaning and the broiler in the oven. Because nobody has a large variety on-hand, you're almost always required to order online or take what's available. Sight unseen. I kept going back to Menards because we shop there a lot (until now) and they had the best price. The range I wanted was a GE, Black, Slide-in, self-cleaning and every time I searched it would bring up 10 options. I could go right to the one I wanted because I remembered the last 7 identifying model numbers. Because I would choose self-cleaning, none of my choices were manual clean. However, once I made my purchase, everything changed from there. The model number on my receipt dropped a zero and I now have ordered a manual clean, broiler in the bottom range.

We paid $119 for delivery and a few days before the scheduled delivery, called and added 20 more bricks and 10 more wedges to our order. When my husband opened the pallet, we received the wrong color wedges. We received our fire pit in Autumn Blend, our bricks in Autumn Blend and our wedges in Tan. Wrong color. When I called the store and told them, we were told we had to bring them back and make the exchange. We have spent over $2500 there for this project. I gave the shipping coordinator the number off our previous receipt and also verbally stated the color. He repeated it all back to me and it was correct. Now we are expected to drive two hrs round trip to correct Menards' mistake! Lowe's here we come. We will never shop at Menards again. Whatever happened to the customer is always right?

Menards advertised their rebate program with 11% off any item during certain months. After sending in my receipt and requested information, I finally got back a rebate in the form of a merchandise credit to use at their store. This is a huge false advertisement and needs to be brought to light. Don't advertise I'm getting cash back, when in actuality I'm getting credit to go spend more at your store. Shame you on Menards, I will not be buying from you anymore.

On May 12, 2015, I purchased a special order consisting of four wall panels and several fence posts. When I looked at the receipt it indicated a "combine PKG &/OR Handling Charge". When I questioned what this charge was for, the manager at the Oak Creek Menards store informed me that it was for the special crating that was needed to ship the items and it was basically a charge for the wood that was used to make the crate. He also told me that if I returned the wood that was used to make the crate, I would receive a refund for this fee.

I went into Menards to return two small items. I originally spent over $40 and used $7 in rebate credit. I was told that I had to get store credit even if I did spend my money. Store credit first then any money spent. To me that's trying to control how I spend My money. It's bad enough you wait months to receive the little rebate. A week ago I was shopping in Home Depot. I looked to this one guy and said, "That's on sale at Menards." He turned to me and said, "It's not worth it. I'll rather pay three times the amount before I shop at Menards." At that time I'm thinking, "He's crazy." Now I'm thinking, "I'm crazy." I'm not a child that needs supervision with MY money!!!

Items6 ordered online were misrepresented and needed to be returned. Egress window well covers were stated to be a 60 inch wide on the website and were actually 67 inches wide. Nowhere on the website did it state that the items were oversized. This oversize was verified as standard by the manufacturer and Menards should have been aware of this in order to correctly state the size in the specifications on their website. When the items were returned to the Menards store in Germantown we were assessed a 25% restocking fee, which the manager justified by telling us that it was our fault because the items were ordered online and it would have never happened if we had ordered them in the store. In the future, I fully intend to take the manager's advice and will not be ordering online and all future purchases will be made at Home Depot.

This comment is specifically applicable to the Manchester Rd., St.Louis, MO Menards. I had to return 10 step stair stringers and get 14 step stringers. I called ahead and spoke with the Building materials manager, and he didn't mention anything about the exact process of how a return is handled. Showed up at the store, was shuffled from desk to desk, while attendants figured out what the exact procedure is for returning lumber. Was charged inside the store for getting the 14 step stringers cut to 12 steps, only to find out that lumber yard people don't cut stair stringers. This resulted in yet another shuffle from service desk to service desk.

I've been trying for months to get a nearly $300 rebate, without success. The company that handles the rebates seems utterly clueless; judging from the responses, I'm not even sure I'm dealing with a real person. The usual response is that they need 5 - 7 days to "research" a question, regardless of how simple the question is. (For example: "Did you send the rebate?") The rebates are sent in postcard form, which makes about as much sense as sending an envelope with "cash enclosed" printed on the outside.

The options given on the kiosk when paying with the Menards Big Card are: 2% rebate, 2 years no interest on purchases under $1500, or 4 years no interest on purchases over $1500. The real deal is on the over $1500 4 year deal Capital One is charging 3.99% interest! Why would anyone chose 3.99% for 4 years over NO interest for 2 years? I tried fixing this with Capital One and was informed this is an ongoing problem.

I ordered 3 UltraDeck Redwood stair boards 3 times already and still not received right product. First order date was 6/20, told me come to pick up my order. Yardmen and I spent 1 hr looked for the boards but found nothing. I then proceeded to the service desk, gave the lady paperwork, and requested to reorder the same items (order #: **). So, on 6/27, after received email, I come to pick up the boards. Turned out they are not the right type of board I want. I had to returned/reordered again. This time I went to the project desk, a specialist named Mark put together an order for me. Again I picked them up yesterday 7/14. This type the product is right, but all 3 of them cracked right in the middle of the board. The crack runs end to end. I hope someone from Menards read this to see how time wasting you guys caused.

I ordered a custom door for a rental house that I am working on. The girl who helped ordered the door was great. After receiving an email that the door was ready for pick up, my friend took time off work to pick it up for me. He spent approximately 45 minutes, and they could not locate the door in their yard. They said they would reorder it, and that they would ship it for free or deduct $50.00.

We ordered a vanity with a mirror and small cabinet. The vanity arrived in dozen of pieces. I send an email to the indicated email 'Customer Service - Menards Special Order Center,' and I received a very vague answer. There is no date to indicate when the new vanity will be replaced, etc. There is no phone number to call on any of their sites. Never seen something like this. How can they have a Customer Service without a phone number?

I am writing this review because of two incidents with Menards. After the second one, we will no longer be shopping at Menards for anything again. First, last August we purchased a new bed from Menards. When we got the mattress, the metal frame was bent so we returned it for a replacement. Menards outsources their deliveries. The delivery service hit our mail box leaving the driveway and broke it. When contacting the delivery service and having to make repeated calls to get the guy to come look at it, he said, "just get a couple of screws and fix it". No apology, or offer to fix it, etc. We decided we would never use their delivery service again.

In going to Menards, I found out that they only have one handicap cart and with that one, the reverse did not even work. I have COPD and cannot walk distances and depend on these carts when shopping. Home Depot and Lowe's usually have around a dozen available.

I purchased a tiller, took it home, assembled it, added oil and gas per directions, got it started and tried it out in my small garden plot. It did not have enough power to till the ground, the blades kept stalling with the belt squealing. I ran it for about 10 minutes, decided it was not going to do the job. I cleaned it up and took it back to the store where I was told they would not accept it back because I had added gasoline. I was told I could take it to a repair shop, now I have to run around town, delivery and pick up, and am at the mercy of the repair shop conclusion.